Netspend Corporation CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
12/13/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem adding money
  • MO
  • 63118
 Web Older American, Servicemember
Brink 's Money All-Access ( Netspend ) Account XXXX XXXX Application supported by company XXXX XXXX - XX/XX/XXXX Ability to take image of front & back of check, when button pressed to process, the option closes the application. XXXX hasn't worked since XX/XX/XXXX Company won't acknowledge problem is theirs! Comments from other customers : User reviews XXXX XXXX XX/XX/XXXX I have been trying to load 4 checks for three days now. I have called and spoken to 4 pepple and changed my password 3 times and reloaded the software 3 times to no avail. I have never been more frustrated in all my life with a company, their product, their customer service AND THE FEES THEY ARE GONN ... XXXX XXXX XX/XX/XXXX XX/XX/XXXX does not work. It kicks you back and crashes every time. Uninstalling and reinstalling did not work. It worked great before. NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX XX/XX/XXXX NOT working! MOST INTERESTING - THIS PROBLEM STARTED HAPPENING WHEN THEY SWITCHED TO XXXX XXXX!!! Hey, BRINK 'S, the " fix '' didn't work! Last " bug fix '' was back in XX/XX/XXXX - look at XXXX XXXX App Reviews - all problems with XXXX XXXX XXXX STILL Happening!!! NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX App wil not open XXXX XXXX XX/XX/XXXX Terrible. I've tried to deposit a check for 2 hours now through the mobile check load and I'm having the same exact issues as everyone else. No my app doesn't need to be updated and it still won't deposit. I emailed them so hopefully I get an email back. NetSpendXXXX XXXX, XXXX A fix was recently released to resolve a known issue relating to depositing checks via the mobile app. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX Love this job thanks NetSpendXXXX XXXX, XXXX Thanks for your love. If you have any questions, please contact us at XXXX. XXXX XXXX XX/XX/XXXX 2 Will not open " XXXX XXXX XXXX '' It. Simply. Will. Not. Do. It. I have uninstalled and reinstalled the app several times. Shut down the phone (XX/XX/XXXX) and restarted several times. Reviewed all permissions for this app and every other app I have. Nothing makes a bit of difference. Oh, by the ... NetSpendXXXX XXXX, XXXX A fix was recently released to resolve a known issue relating to depositing checks via the mobile app. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX 1 Need to fix crashing. Ive uninstalled 4 times how long can we expect this seems like an ongoing issue on this platform. NetSpendXXXX XXXX, XXXX Could you please uninstall the app and try again? Please reach out to us XXXX if the issue persists. XXXX XXXX XX/XX/XXXX Keepscrashing NetSpendXXXX XXXX, XXXX Hi, what problem did you face in the app? Please write to us at XXXX so that we can troubleshoot the issue. XXXX XX/XX/XXXX 6 Have been trying to deposit a check. I can sign in, and tell the app I want to capture a check. However, once I am able to get photos of both sides the app appears to be processing, then it signs me out. Yes, I have the most recent version of the app. I downloaded it XX/XX/XXXX. The only assistanc ... NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX Awareness of thieves NetSpendXXXX XXXX, XXXX Thank you for the 5 star rating. If you have any questions, please email us at XXXX XXXX XXXX XX/XX/XXXX Love it NetSpendXXXX XXXX, XXXX Thanks for your love. If you have any questions, please contact us at XXXX XXXX XXXX XXXX XX/XX/XXXX I love this wonderful ATM card it works great recommend it to anyone NetSpendXXXX XXXX, XXXX Thanks for your love. If you have any questions, please contact us at XXXX XXXX XXXX XX/XX/XXXX 1 After like 5 check captures, app started messing up and logging me out NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX 1 This is a total inconvenience the update does the same XX/XX/XXXXthing, account over drafted because I can't deposit and things are going thru. Have Uninstalled, reinstalled ran a program cleaner and still NOTHING. NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX Great service NetSpendXXXX XXXX, XXXX Thanks a lot for your rating : ) XXXX XXXX XX/XX/XXXX 1 XX/XX/XXXXis not working I kicks u out. NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX 3 Same problem as a lot of others, mobile checkload not working for several weeks now. Time to go elsewhere since you can't seem to fix it after all this time. And yes have updated several times!!! Your gon na lose a lot of customers with as long as its taking you to get this fixed. Very sad. NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX It keeps kicking me off.it want load NetSpendXXXX XXXX, XXXX Could you please uninstall the app and try again? Please reach out to us XXXX if the issue persists. XXXX XXXX XX/XX/XXXX Havent been able to log in to my account for some months and still can not and custo.er service is terribke act like they cant help me out NetSpendXXXX XXXX, XXXX Sorry for the trouble you are experiencing with our app. For further assistance, please email us at XXXX XXXX XXXX XX/XX/XXXX 10 I've been using Brink 's and this app for almost 4 yrs. I enjoy the card and the app their convenient and easy to use. Except for the XX/XX/XXXXhas issues, usually logging out and back in fixes it, the last 6 weeks tho I can't get past the verification, I get kicked out of the app completely .... NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX XX/XX/XXXXstill isn't working NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX I think y '' all are doing a great job, but I think y'all need to question people alittle more on the vise and mastercard a little harder .... NetSpendXX/XX/XXXXXXXX Thank you for your 5 star rating. if you have questions about your card, please email us at XXXX XXXX XXXX XX/XX/XXXX 1 XX/XX/XXXX does not work it just crashes NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX 1 Fix your check cashing option on your app. And while your fixing that part, fix your customer care help too! They are useless. They do not understand what they are doing. Maybe more classes or better skilled workers. NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX 1 this is the worst app ever you can't use the mobile app it kicks you out it locks you out I'm locked out of my card and I've never even put money on it it's ridiculous don't never get a brinks prepaid card worst app ever be NetSpendXXXX XXXX, XXXX Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at XXXX Thank you. XXXX XXXX XX/XX/XXXX 1 Had a new brinks card and i had active it and when i didnt know the pin i was trying to reset/ change it but brinks locked my account and never told me why after i called them about changing my pin number to the card because i had forgot it and they never gave me the direct number to call about me c ... NetSpendXXXX XXXX, XXXX Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at XXXX XXXX XXXX XX/XX/XXXX NetSpendXXXX XXXX, XXXX Thank you so much for your encouraging star ratings! XXXX XXXX XX/XX/XXXX 1 Had two paychecks returned because you did not roll over to the new account.. The company that i left did that for me when one account closed and a new one open.. Not happy about that.. Other than that i love brinks. NetSpendXXXX XXXX, XXXX Hi, we'd be happy to see what happened with your account. Please contact us at XXXX XXXX XXXX XX/XX/XXXX 1 XX/XX/XXXX is having issues NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX 3 The XX/XX/XXXX dosent work no matter how many times u uninstall and reinstall or update the app. NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX Love it NetSpendXXXX XXXX, XXXX Thanks for your love. If you have any questions, please contact us at XXXX XXXX XXXX XX/XX/XXXX 2 I'm not sure of whats going on. This is my situ. Every time I try to autoload, deposit a check through mobile device it just shuts down when I try to activate the system. Looking for suggestions NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX 2 Your update didn't work! Your app still XXXX! XX/XX/XXXX NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XXXX XXXX XX/XX/XXXX 2 App doesn't work. Can't upload a check. I also see that other people are saying the same thing. Your responses to the situation sounds like it's computer generation responses. Horrible business practices NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX 14 XX/XX/XXXX doesn't work. It crashes and kicks the user out. Reaching out to customer service they just placate like the responses here, saying to uninstall/update the app. Doesn't help, it's still broken, and Brinks doesn't seem to care. My advice would be to close the account, stop direct de ... NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX 1 XX/XX/XXXX no longer works NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX 2 I'M TAKING MY MONEY ELSEWHERE, I CANT MOBILE LOAD A CHECK LIKE I USE TO. YOU HAVE BEEN AWARE OF THIS PROBLEM SINCE IVE BEEN TELLING YOU ABOUT IT AND HAVEN'T FIXED IT. NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX Want let me reset the password NetSpendXXXX XXXX, XXXX Sorry for the trouble you are experiencing with our app. For further assistance, please email us at XXXX. XXXX XXXX XX/XX/XXXX 1 Unable to get into the account or the app. Contact the customer service awaiting response. NetSpendXXXX XXXX, XXXX Could you please uninstall the app and try again? Please reach out to us XXXX if the issue persists. lil pranksters XX/XX/XXXX love it NetSpendXXXX XXXX, XXXX Thanks for your love. If you have any questions, please contact us at XXXX XXXX XXXX XX/XX/XXXX 1 Been trying to load a check for a week now and the app keeps crashing, and apparently I'm not the only one with this issue, could you please fix this ASAP NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX 2 You keep saying you have released an update ... ..I have downloaded the latest version ... ..there is NO OTHER UPDATE ... ..YOUR MOBILE CHECK LOADING FEATURE IS STILL NOT WORKING. Instead of sending everyone on a wild goose chase let us know if your aware and actually working on the problem. NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Email us at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX Spectacular NetSpendXXXX XXXX, XXXX Thank you! If you enjoy using the app, please rate us 5 stars. It would encourage us to continue improving the product! XXXX XXXX XX/XX/XXXX Great NetSpendXXXX XXXX, XXXX Glad you like it! : ) XXXX XXXX XX/XX/XXXX 2 I am trying to use the XX/XX/XXXX in the app and i get to the point whebbthe little pop up says agree to accep the terms, i push agree and the app closes out and i re open it and its logges me out and i jave to start all ivwr. I STILL havw nit been able to deposir my checks. NetSpendXXXX XXXX, XXXX We recently had a known issue relating to depositing checks via the mobile app. A fix was released. Please make sure to update the app to resolve the issue. Let us know at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX I lick it NetSpendXXXX XXXX, XXXX Dear User, thanks for your support. If you like us, please encourage us with 5 : ) XXXX XXXX XXXX XXXX XX/XX/XXXX 2 Still can't upload your checks brinks get your system up to date ... .. a lot people depended on that feature NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app to resolve the issue. Let us know at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX 27 Don't fix issues correctly. 3weeks have tried to use XX/XX/XXXX, after photos are taking an click to submit, the app stops. I've contacted your company repeated and issue never fixed. You requested I contact ingo money to resolve the issue. I did, yet no response. An I don't believe it's their i ... NetSpendXXXX XXXX, XXXX Thank you for your feedback and we are deeply sorry for the inconvenience. Can you please share the problem with us in more detail so that we can improve our app? Please contact us at XXXX XXXX XXXX XX/XX/XXXX 3 This app doesn't work for downloading your checks it keeps closing NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app. Let us know at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX Excellent NetSpendXXXX XXXX, XXXX Thanks a lot for your rating : ) XXXX XXXX XX/XX/XXXX 2 DONT LIKE THAT I CANT UPLOAD A CHECK AND I JUST GOT MY CARD!!!! NetSpendXXXX XXXX, XXXX A fix was released to resolve a known issue relating to depositing checks via the mobile app. Please make sure to update the app. Let us know at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX They responded back within 1 hr. I appreciate it NetSpendXXXX XXXX, XXXX We recently had a known issue relating to depositing checks via the mobile app. A fix was released. Please make sure to update the app to resolve the issue. Let us know at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XX/XX/XXXX 5 XX/XX/XXXX still not working. I was told to download the new version of app. It's not netspend it's Brinks. Please stop telling people to download the netspend app because it will tell you to download the brinks app. Please fix mobile check upload fast! Work on the Brinks app not the netsp ... NetSpendXXXX XXXX, XXXX We recently had a known issue relating to depositing checks via the mobile app. A fix was released. Please make sure to update the app to resolve the issue. Let us know at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX 4 I've been using brinks for a while but now when I try to mobile upload a check it does not work and customer service keeps saying it should be fixed already and nothing gets done to fix this after slreading reviews I see I'm not the only one with this problem NetSpendXXXX XXXX, XXXX We recently had a known issue relating to depositing checks via the mobile app. A fix was released. Please make sure to update the app to resolve the issue. Let us know at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX Awesome NetSpendXXXX XXXX, XXXX Glad you like it! : ) XXXX XXXX XX/XX/XXXX 2 I uninstalled and reinstalled the app 4 times and it still kicks me out of the app after the pictures of the check. This app worked before. I'm about to close this account ... NetSpendXXXX XXXX, XXXX We recently had a known issue relating to depositing checks via the mobile app. A fix was released. Please make sure to update the app to resolve the issue. Let us know at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX A very good app NetSpendXXXX XXXX, XXXX Thanks for taking out time to rate us. It really helps us to keep going and delivering the best : ) XXXX XXXX XX/XX/XXXX $ XXXXfor emergency garage hit n run. NetSpendXXXX XXXX, XXXX Thank you for the 5 star rating. If there is anything we can do for you, just let us know at XXXX XXXX XXXX XX/XX/XXXX okay, sufissient NetSpendXXXX XXXX, XXXX Hi! We are glad that you like our app. We'd very much appreciate if you have any recommendations/suggestions for us to get 5-star rating. Thank you very much. XXXX XXXX XX/XX/XXXX Great app NetSpendXXXX XXXX, XXXX Thank you very much. Keep using it : ) XXXX XXXX XX/XX/XXXX 3 Yall said yall just fixed theXX/XX/XXXX XX/XX/XXXX but i just tried and same thing thays been happening is still happening. You fixed nothing Edit : deleted it and downloaded it again after your reply. Still can't load checks. Stop telling people you fixed it when you haven't NetSpendXXXX XXXX, XXXX We recently had a known issue relating to depositing checks via the mobile app. A fix was released. Please make sure to update the app to resolve the issue. Let us know at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX Awesome bank ive been with them forever 5 yrs and its one place i can still call and talk to a human they have always been very respectful and helped in anyway they could NetSpendXXXX XXXX, XXXX Thank you so much for your review! XXXX XXXX XXXX XXXX!! XX/XX/XXXX 8 XX/XX/XXXX does not work. I have uninstalled this app and reinstalled the app at least seven times they tell me to keep trying and it will work but guess what it's still don't ... NetSpendXXXX XXXX, XXXX We recently had a known issue relating to depositing checks via the mobile app. A fix was released. Please make sure to update the app to resolve the issue. Let us know at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX 1 Doesnt work. Cant even login NetSpendXXXX XXXX, XXXX Sorry for the trouble you are experiencing with our app. For further assistance, please email us at XXXX XXXX XXXX XX/XX/XXXX 4 XX/XX/XXXX isn't working! Every time I try to upload a check the app constantly shutdown please fix the issue. NetSpendXXXX XXXX, XXXX We recently had a known issue relating to depositing checks via the mobile app. A fix was released. Please make sure to update the app to resolve the issue. Let us know at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX 2 I've been unable to load my check on their for the past four days. I've connected you guys and everything about this problem NetSpendXXXX XXXX, XXXX We recently had a known issue relating to depositing checks via the mobile app. A fix was released. Please make sure to update the app to resolve the issue. Let us know at XXXX if you are still experiencing issues. We apologize for the inconvenience. XXXX XXXX XX/XX/XXXX 5 XX/XX/XXXX still not working more than a week later!!! I've already contacted customer service and they just keep checking back NetSpendXXXX XXXX, XXXX We recently had a known issue relating to depositing checks via the mobile app. A fix was released. Please make sure to update the app to resolve the issue. Let us know at XXXX if you are still experiencing issues. XXXX XXXX XX/XX/XXXX 4 Fix the XX/XX/XXXX feature, guys. I won't bother reaching out to customer service considering there are several commenters on here with the EXACT same complaint. NetSpendXXXX XXXX, XXXX We recently had a known issue relating to depositing checks via the mobile app. A fix was released. Please make sure to update the app to resolve the issue. Let us know at XXXX if you are still experiencing issues. XXXX XXXX XX/XX/XXXX 16 Been using this app for couple of months now and all of a sudden it won't let me deposit check through mobile deposit, nothing has changed everything still the same. Reply I did and the app is not working, nobody know when it will start working again, was told to try every day, don't have time to be ... NetSpendXXXX XXXX, XXXX Sorry for the trouble you are experiencing with our app. For further assistance, please email us at XXXX XXXX XXXX XX/XX/XXXX Great if there was money on it NetSpendXXXX XXXX, XXXX Thanks for the 5 star rating. XXXX XXXX XX/XX/XXXX Cool NetSpendXXXX XXXX, XXXX Thanks for taking out time to rate us. It really helps us to keep going and delivering the best : ) XXXX XXXX XX/XX/XXXX 1 I have been using this app for many months but ever since Friday of last week I am unable to upload an image of a check. I called customer service and all I get is you should take the check elsewhere to cash it and that they are having technical difficulties and have no idea when this will be fixed ... NetSpendXXXX XXXX, XXXX Hi, we are sorry that you're having issues with the app. Please email us at XXXX so that we can look into this for you. XXXX XXXX XX/XX/XXXX Cool NetSpendXXXX XXXX, XXXX Thanks for taking out time to rate us. It really helps us to keep going and delivering the best : ) XXXX XXXX XX/XX/XXXX 22 Disappointed I was looking forward to mobile uploading my check and everytime I I choose this option it boots me right off the application. Very upsetting when that is the number 1 reason for getting my card activated well time to find a better card. I called XXXX and all I got was that they will disp ... NetSpendXXXX XXXX, XXXX Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at XXXX. Thank you. XXXX XXXX XX/XX/XXXX Im kind of confused NetSpendXXXX XXXX, XXXX If you need assistance with any of the features, you can contact us at XXXX. XXXX XXXX XX/XX/XXXX Cant log into acount to ceck balance NetSpendXXXX XXXX, XXXX Could you please uninstall the app and try again? Please reach out to us XXXX if the issue persists. XXXX XXXX XXXX XXXX XX/XX/XXXX Excellent NetSpendXXXX XXXX, XXXX Thanks a lot for your rating : ) XXXX XXXX XX/XX/XXXX Awesome NetSpendXXXX XXXX, XXXX Thanks for taking out time to rate us. It really helps us to keep going and delivering the best : ) XXXX XXXX XX/XX/XXXX 2 i have problems with accounts connected from a different bank and account NetSpendXXXX XXXX, XXXX Hi, Please contact us at XXXX to have your issue resolved. Brink 's Prepaid XXXX XXXX XX/XX/XXXX XXXX trying to cancel a card because i didnt mean to login with my parents permission so can someone please help me i dont want to get in trouble NetSpendXXXX XXXX, XXXX For assistance, please email us at XXXX XXXX XXXX XX/XX/XXXX 1 verification email can take up to an hour to receive. Not happy. Now im locked out NetSpendXXXX XXXX, XXXX Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at XXXX XXXX XXXX XX/XX/XXXX Awesome!!!! Been using this for 3 years! NetSpendXXXX XXXX, XXXX We are glad to hear it. Thank you so much for your review! XXXX XXXX XX/XX/XXXX Love it NetSpendXXXX XXXX, XXXX Thanks for your love. If you have any questions, please contact us at XXXX. XXXX XXXX XX/XX/XXXX XXXX NetSpendXXXX XXXX, XXXX Thank you so much for your encouraging star ratings. XXXX XXXX XX/XX/XXXX Awesome app NetSpendXXXX XXXX, XXXX Thank you very much. Keep using it : ) XXXX XXXX XX/XX/XXXX Horrible experience the same way all the other XX/XX/XXXX bank apps just brushed my life being victimized off because I am " crazy '' and I don't have any right to be alive or in control of my account and my life I guess the identity theifs feel as if they are better at being me than I am NetSpendXXXX XXXX, XXXX We highly regret the inconvenience. However, we could not understand the exact problem. Please shoot us a message at XXXX with relevant details so that we can assist you. XXXX XXXX XX/XX/XXXX I lost or my card was stolen, please send me another card and cancel other card thank you XXXX XXXX, XXXX XXXX XXXX. XXXX XXXX XX/XX/XXXX. XXXX NetSpendXXXX XXXX, XXXX We do not recommend posting personal information on a public website. For secure assistance with your issue, please email us at XXXX XXXX XXXX XX/XX/XXXX 2 Wish I can give a negative 5 star review. worst customer service ever if you get your card lost or stolen they don't care. Literally had the agents hang up on me twice. Took forever for them to fully stop the transactions that was happening. Wouldn't dispute charges till there fully posted so after ... NetSpendXXXX XXXX, XXXX Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at XXXX Thank you. XXXX XXXX XX/XX/XXXX was supost to have {$500.00}. sing on bonus but dosnt have any NetSpendXXXX XXXX, XXXX We highly regret the inconvenience. However, we could not understand the exact problem. Please shoot us a message at XXXX with relevant details for assistance.
03/28/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • WI
  • 53214
 Web
On XX/XX/XXXX I purchased a Netspend PrePaid Debit card with a deposit of XXXX. My intention was for a single use. On XX/XX/XXXX I used the Netspend PrePaid Debit Card to pay XXXX payment to XXXX XXXX XXXX. XXXX XXXX XXXX could not get an authorization for the transaction although indicated to me it had gone through. They returned to card to me. As previously stated, I never had any intention of opening or maintaining any account with Netspend. I never activated the account cards they sent me, as far as I was concerned my business with them was complete. When my XXXX Social Security Deposit was made to my PayPal Prepaid Mastercard, 1 month and a half later, I am unable to use my funds. It is at this time I find out that A ) Paypal in in cahoots with Netspend and Netspend had come across to all of my paypal accounts including my Paypal Prepaid Mastercard locking them. When I call to find out what was going on I am told I owe XXXX. Impossible, I go on to find out that XXXX XXXX XXXX Force Posted XXXX on to a XXXX prepaid Debit card to which NETSPEND Authorized. Now, a month and a half later, they come knocking on my door, freeze my Prepaid Mastercard which held all of my Social Security Money telling me I was going to pay them that money. That email is attached - I didn't take kindly to them threatening me that they would shut down all my accounts if I didn't pay the {$740.00} The whole point of a PREPAID card to to avoid overdrafts, overdraft fees or charges. Yet Netspend seems to think differently. I don't know of a single bank account or credit card account would allow someone to overdraft a XXXX account by 300 %! Having had another situation with them regarding another prepaid card I purchased at the same time in XXXX, I reached the end of my rope. I submitted the following letter, filed a complaint with the XXXX demanding they retract the approval for XXXX immediately. I never authorized that, I never approved it, I never even knew about it. I bought a freaking PREPAID DEBIT CARD THAT IS ONLY GOOD FOR THE AMOUNT OF MONEY ON THE CARD! Two days ago I received a letter and a bill from XXXX XXXX XXXX for {$1100.00}, indicating that the bank had rescinded the authorization. The date alarmed me because it was before XX/XX/XXXX and this is the XXXX of XXXX and I have yet to receive the original XXXX deposit I had on the card. I immediately start combing through my emails to find an email sent to me on XX/XX/XXXX with a bunch of gibberish that suggested I may or may not get my original XXXX back. I will file a lawsuit against them if this is now the game they are playing. They take people 's money as if it belongs to them They place irrelevant holds on money putting people through hoop after hoop after hoop. At the end of the day - NETSPEND authorize a 300 % overdraft on a XXXX prepaid card. Not once did they catch it, contact me, stop the transaction, find suspicion because of the ungodly amount. Not ONCE did they protect me, their supposed " customer ''. Instead they approve such an egregious transaction and them try to make me pay for it. When I refuse and demand they cancel that approved transaction, they apparently do while continuing to HOLD MY MONEY! Any prepaid debit card company advertises no overdrafts, no fees. The definition of a PrePaid Debit card is the card is good for the amount of money loaded to it. Not according to Netspend. THIS COMPANY NEEDS TO BE SHUT DOWN! Below you will read the first letter I sent them when I found out they had my Social Security Deposit., Per their request. I am also attaching the email correspondence from the person who is sitting on my XXXX 3 weeks after they reversed the transaction jabbering some 20 day XXXX for per a customer agreement. I told him I AM NOT HIS CUSTOMER. I never activated the card they sent me to replace the one from the gas station. I want my XXXX NOW! and I want some action taken against these crooks. I am XXXX years old, XXXX on a fixed income and this company is a bottom feeder on people like me and people who don't have bank accounts. Usually it's because they are poor. I have subsequently closed all PayPal accounts except the last remaining until I verify the transfer of my Social Security Deposit to another institution. Where I never had a problem with paypal and have used them for 7 or 8 years, the meer fact they have brought Netspend into their business cost them their business with me. I will keep taking what ever action I have to to get my money. Now with the nation in crisis, idiot companies like this see it as an even better opportunity to steal, take, hold, money that does not and never did belong to them. Sincerely, XXXX XXXX XXXX after XXXX XXXX CST attachment groups - My initial response to them when I couldn't access my Social Security in XXXX, and Netspend 's email exchange before and after I find out through XXXX - NOT NETSPEND that they reversed the charge. If you are unable to see the message below, click here to view. Netspend Email Security Information : Email : XXXX Update Card Ending : XXXX Dispute Claim Confirmation Account Number : XXXX Claim Date : XXXX XXXX CST Claim Number : XXXX Claim Amount : XXXX Dear Valued Cardholder, Thank you for reporting this transaction error. We have opened a dispute claim for you. Your claim number is XXXX and should be used for future reference. We will begin your investigation promptly. We will attempt to complete the investigation within 10 business days ( or 20 business days if this is a new account ). If we need more time we may take up to 45 calendar days to complete the investigation. For errors involving a new account, a point-of-sale transaction, or a foreign-initiated transaction, we may take up to 90 calendar days to investigate your claim. If we determine more time is needed, we may issue a temporary credit so you have use of your funds during the investigation. If you wish to be eligible for a provisional, or temporary, credit to your account while we complete our investigation, you will need to send us a written notice of your dispute within the next 10 business days. The written notice should include your name, account number and claim number ; transactions you believe are in error ; and the dates when the errors occurred. If we do not receive your written notice in the next 10 business days, we are not required to provisionally credit your account while we complete our investigation. Please note that for new accounts, we have up to 20 business days to provisionally credit your account. Additionally, you may provide other information that you think would be helpful to our investigation - such as a police report, cancelled transaction receipts, or a copy of your agreement with the merchant. The written notice and any additional information should be sent to XXXX or faxed to XXXX. Please include your claim number & account number with all correspondence. If we do not receive the written notice or any additional information from you, we will complete our investigation with the information we have available to us. The results of the investigation will be sent to you in writing within 3 business days of completing our investigation. Thank you for your patience as we investigate your claim. If you have additional questions, please contact the NetSpend Customer Service Department at XXXX during normal business hours. Sincerely, NetSpend Dispute Resolution Department XXXX. XXXX XXXX XXXX, TX XXXX This message was sent to you because of changes, updates, or transactional activity on your Netspend Prepaid Card Account. Netspend is required to send you such notifications regardless of your unsubscribe status. Please do not reply to this message. Netspend.com | Privacy Policy | Update Email To ensure inbox delivery of Netspend Card emails, add XXXX to your contacts. The Netspend Visa Prepaid Card is issued by XXXX, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Netspend , a XXXX XXXX , is a registered agent of XXXX . Card may be used everywhere Visa debit cards are accepted. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787. Use of the Card Account is subject to activation, ID verification, and funds availability. Transaction fees, terms, and conditions apply to the use and reloading of the Card Account. See the Cardholder Agreement for details. & copy XXXX XXXX XXXX XXXX, XXXX All rights reserved worldwide. XXXX and Netspend are federally registered U.S. service marks of XXXX XXXX XXXX , XXXX All other trademarks and service marks belong to their owners. Netspend XXXX. XXXX XXXX, XXXX, TX XXXX The letter I sent when I find out I have no money - It was emailed XX/XX/XXXX to PayPal and to Netspend : Account Number : XXXX Claim Date : XXXX XXXX CST Claim Number : XXXX Claim Amount : XXXX Inbox x XXXX XXXX Mon, XX/XX/XXXX, XXXX XXXX to disputedocuments, me Re : Account Number : XXXX Claim Date : XXXX XXXX CST Claim Number : XXXX Claim Amount : XXXX To Whom It May Concern, This letter was just sent to PayPal and will be sent shortly to all the names listed below. Here is some VERY important information that you should take very seriously - I will be sending this same information to the folks at Netspend as well. Once I do that, I will be taking all the information surrounding the freezing of my PayPal Prepaid Mastercard Account and the other accounts affiliated with the account to : 1. Social Security Administration 2.The Consumer Finance Protection Bureau 3 . National Consumer Law Center, Washington DC 4. XXXX XXXX XXXX XXXX XXXX 5. XXXX XXXX XXXX 6. State of Wisconsin Office of Attorney General 7. The Department of Financial Institutions - Division of Banking Why? Because the PayPal Prepaid Mastercard Account olds my Social Security Income and my Social Security Income is EXEMPT ACCORDING TO FEDERAL LAW FROM BEING WITHHELD, GARNISHED, LEVIED under ANY circumstances by ANYONE with the exception of the Federal Government and Child Support. Second to that is Netspend nor PayPal followed ANY of the procedures stated by law necessary before simply locking me out of any source of income whatsoever. Thirdly, Netspend 's reason for doing this is nothing more than a continuation of unethical, unprofessional and unprincipled business practices. By illegally authorizing a rental car company to force post {$1100.00} on to a prepaid debit card containing a {$500.00} balance in XXXX. A transaction I knew NOTHING about until yesterday and a transaction I never approved nor authorized. Netspend, a company becoming fastly known as disreputable, never once notified me of a 300 % overdraft on a {$500.00} prepaid debit card intended for one use. NEVER! Instead they have snuck around the last several weeks slowly cutting access off to all of my PayPal accounts, my XXXX XXXX and as of yesterday, I find my MAIN account, my Paypal Prepaid Mastercard Account LOCKED. This account receives my Social Security Deposit EVERY SINGLE MONTH! As a result of this stunt, I have NO money, my rent check bounced today, I've two bills that have already bounced with a slew more lining up. This will damage my credit. Currently I don't even have a XXXX to go buy milk, if milk cost a XXXX. I am in need of food for my XXXX animals, medications for myself and the right to continue living like anyone else in this world does. Why? Why would ANYONE approve a 300 % overdraft on a prepaid debit card that has been registered less than an hour. WHY? WHY would anyone approve a prepaid overdraft of that magnitude in the first place ANYWAY? WHY, WHY did Netspend not contact me immediately after the transaction occurred? WHY? Why did/does Netspend think I'm the one who is supposed to pony up to someone's authorization of such and egregious amount, not to mention action. WHY, WHY did Netspend not see red flags and fireworks or when they DID see the red flag and fireworks, protect me - ME their customer? WHY, WHY am I being chased for a transaction I did not know about much less authorize? WHY? Does the Prepaid Debit Card not have Visa 's Zero Liability Coverage? If it does, WHY is Netspend trying to get money out of me? WHY didn't Netspend reverse a charge of that magnitude IMMEDIATELY? WHY? More importantly, WHY was it let through to begin with? WHY, WHY didn't PayPal due their DUE diligence by seeing the fact my account was/is exempt from this unprofessional activity by virtue of the fact it contains GOVERNMENT BENEFITS! WHY? Doesn't anybody do their jobs anymore? WHY, WHY did neither company comply with the laws surrounding the freezing of someone's bank accounts? WHY? They had/have a legal obligation AFTER receiving a notice of garnishment ( which never existed ) or notice of Judgement from a court ( which never existed ) to provide me with the results of it's review! The law clearly states that my accounts can not be frozen without a court order. PERIOD. May I remind you here that I DID NOT HAVE A SINGLE CLUE ANYTHING HAD OCCURRED - NOT A SINGLE CLUE SOME FOOL MANAGED TO OBTAIN {$1100.00} off a {$500.00} Prepaid Debit Card. Moreover, it was also PayPal 's job aside from informing me of some sort of court order, but the date the order was received, a brief explanation of the garnishment, an explanation of PayPal 's responsibility to protect my federal benefit payments that are direct deposited during the look back period and keep them accessible to ME. ( Yes, PAYPAL and NETSPEND need to learn a lot here! ). PayPal and Netspend, particularly PayPal was supposed to protect my account. PayPal DID NOT. I have been locked out of this account along with my PayPal accounts for some time it would appear. As far back as XX/XX/XXXX when I woke up to a strange email message that someone has cancelled their billing agreement with XXXX. It was odd and I had begun having trouble logging in to that account around the same time. Then within the last 10 days I get another strange email telling me my Prepaid MasterCard for THIS account was no good and couldn't be used in XXXX XXXX. NOW I am growing concerned over these odd occurrences. Jump forward to this weekend and everything becomes apparent starting with my intent to list auctions on XXXX - The email address I had formerly used at PayPal to get paid wasn't any good. Then I see a hold on my XXXX XXXX XXXX XXXX XXXX PayPal account, followed by coming to this ( my PayPal Prepaid Mastercard account ) after 4 attempts to make an online purchase Friday night was declined with a XXXX balance in the account. My anxiety over this series of events started mounting. It wasn't until I spoke with PayPal yesterday, that the entirety of Netspend 's deceptive practices came to fruition. Out of know where I am told I owe Netspend 700+ dollars from another account!! I don't HAVE a Netspend Account. I ask myself how is this possible, I used a XXXX PREPAID card. According to Netspend 's website, and disclosure notice : 1 ) your account is LIMITED to the funds you have loaded on the card. 2 ) You may not exceed the available amount in your Card Account through and individual transaction or a series of transactions - unless WE DECIDE ( meaning you- NETSPEND ) in our sole discretion, to approve such transaction ( s ) and that is only true if you have qualified for " Purchase Cushion Coverage ''. 3 ) If you do not have enough funds in your account you can instruct a merchant to conduct a split transaction. If you fail to inform the Merchant that you want to do this, your card is likely to be declined. 4 ) In bold letters No OVERDRAFT/Credit Feature. 5 ) If you meet our eligibility requirements, we may authorize negative balances resulting from PIN-based and signature based transaction initiated through our third party bill pay service providers ... .... you may receive only one XXXX negative balance allowance at a time. Negative balances are approved at our discretion on a per transaction basis. We approve ... .on our authority ... ... ..if we decide, if we authorize ... ... ... That's prevalent throughout your paperwork. No Credit. No Overdrafts, Spend only what's on the card followed by any and everything happens with your approval or authorization which leaves me to ask, WHO THE XXXX THEN, AUTHORIZED AN {$1100.00} CHARGE AGAINST A {$500.00} PREPAID LESS THAN AN HOUR OLD DEBIT CARD? then did NOTHING to protect much less notify AT ANY POINT along the way, me, your customer. Why is a prepaid debit called a PREPAID Debit card if ANY amount can be taken off it while XXXX the individual who owned it. WHY? What is the point of the XXXX card? I intended for the card to be used ONE time and one time only. The merchant was having trouble getting her computer to accept the forms of payment and finally after much struggling said she got it through but did not get any authorization. She handed me back the card, told me the number of the debit card was on file in the system. She furthered her statement by saying she had XXXX out the contract so the car could be re-rented however she would get in trouble for doing so but she had to clear the car for rental and things would need to be continued. She KNEW the card had a XXXX maximum limit. Unintending any further usage of the card, I had no reason to check it. I cut it up, disposed of it and did not activate the printed version of the card that came to my home. What concerns me all the more is Netspend blocked another card I purchased within 24 hours of my purchasing it insisting on more intensive proof I was who I said I was. It took me weeks of fighting to get my money back, and not without incurring financial problems, unpaid rent, forced to travel with no money, exacerbated health issues and countless hours of no sleep while doing just what I am doing now - fighting to not get ripped off ONCE again. Netspend, the company who put me through identity XXXX just a mere 6 weeks ago authorized someone to come in an overdraft another card by 700 + dollars, doing nothing about it, other than 6 weeks later illegally intercepting my Social Security XXXX Income bank account, cut off any and all access I had to get any money by blocking all my paypal accounts followed by now attempting to extort the overdrafted amount THEY caused, out my my own funds. How disgraceful is it for a corporation to have XXXX complaints registered with the XXXX XXXX XXXX over the last 3 years. How disgraceful is it for a corporation to be plastered all over the web as the only company to take great steps to fight the placement of the Consumer Financial Protection Bureau 's PrePaid Debit Card Law ( April 2017 ) designed to protect consumers from any hidden terms or overdraft fees on prepaid cards. How disgraceful are you to pay hundreds of thousands of dollars to solicit political favors from the Republican party so in term you could use them as a way of getting rid of it. Some would call that a quid-pro-quo wouldn't they. Bottom line, Netspend NOR PayPal should have EVER Frozen/locked ANY of my accounts. And the process by which they chose to do so clearly violates my rights and the law. My Social Security is protected by the Federal Government! therefore, PayPal/Netspend has until XXXX XXXX today, XX/XX/XXXX to restore complete and full access to my accounts - ALL my accounts, including access to my money or all XXXX is going to break loose because I will go to any and every source I can, any source I think may have a hand in restoring access to my GOVERNMENT PROTECTED ACCOUNTS followed by any source that will take action to stop this unprincipled behavior against any other individuals and any source that will advise and assist me in the filing of charges against Netspend and any other parties deemed involved for damages I have sustained from Netspend 's unprofessional, shady and self servicing practices since XXXX of XXXX. You should be advised that this letter will be distributed to all parties listed above, not just PayPal and Netspend and will be done almost immediately after I sign it. Very truly yours, XXXX XXXX XXXX XXXX After XXXX XXXX This was also sent to the XXXX : XXXX Complaint Case # XXXX ( Ref # XXXX ) Inbox x XXXX XXXX XXXX Tue, XX/XX/XXXX, XXXX XXXX to me Complaint ID # : XXXX Business Name : PayPal , Inc . Thank you for contacting XXXX. Your complaint was received by XXXX on XX/XX/XXXX and has been assigned case # XXXX our files. Please make a note of this number for future reference. Your complaint has been applied to the following business : PayPal , Inc . XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX The case has been reviewed and has now been forwarded to the business for their response. This business has until XX/XX/XXXX to respond to your complaint. You may contact our office after XX/XX/XXXX to check the status of your complaint. We encourage you to use our ONLINE COMPLAINT system to keep up with the progress of this complaint. To view the details of your case please go to the following website address : http : XXXX. Sincerely, XXXX XXXX Complaint Specialist XXXX Complaint Department This is the first response from Netspend : On XX/XX/XXXX, at XXXX XXXX, Corporate Customer Response Team wrote : >> >> Account Reference Number : XXXX and XXXX >> Dear XXXX, >> Hello my name is XXXX and I am part of the Presidents Corporate Response Team. I will be assisting you any concerns or questions you may have. >> The reason that your account is overdrawn {$730.00} is because XXXX XXXX force posted a transaction on to your account. Since the merchant has obtained your card number, the merchant can sometimes force a transaction to post ( collection ) on your account. In the event this happens, we can open a dispute or you can contact the merchant to resolve the agreed payment. Do keep in mind that the block has been removed from your account ( XXXX ) however, our team can potentially close all your accounts if this balance is not paid. >> If you have additional questions or concerns, please do not hesitate to contact me at the phone number below. >> Thank you, XXXX XXXX Sr. Customer Experience Analyst Netspend, a XXXX XXXX XXXX, TX Office : XXXX Hours : Monday- Tuesday : XXXXXXXX XXXX to XXXX XXXX CST Thursday- Friday : XXXX XXXX to XXXX XXXX. CST Confidentiality Notice! This electronic transmission and any attached documents or other writings are confidential and are for the sole use of the intended recipient ( s ) identified above. This message may contain information that is privileged, confidential or otherwise protected from disclosure under applicable law. If the receiver of this information is not the intended recipient, or the employee, or agent responsible for delivering the information to the intended recipient, you are hereby notified that any use, reading, dissemination, distribution, copying or storage of this information is strictly prohibited. If you have received this information in error, please notify the sender by return email and delete the electronic transmission, including all attachments from your system. This is the last correspondence between myself and Netspend as of today - Important Account Information XXXX XXXX XXXX Ref. # XXXX << Reference ID : XXXX >> Inbox x NETSPEND RIP OFF x Corporate Customer Response Team Wed, XX/XX/XXXX, XXXX XXXX to me, XXXX, XXXX Dear XXXX XXXX Although I have been unable to speak with you, I wanted to follow up on your dispute claims. 1. When investigating dispute claims reported by our cardholders, we adhere to the processes as defined in both Regulation E and in Netspend cardholder agreements that our customers receive when opening an account. We have reviewed your claims and have determine they are being handled correctly. 2. The dispute claim XXXX was opened on XX/XX/XXXX. The claim will be updated on XX/XX/XXXX. The update timeframe for a new account is twenty business days. The letter of dispute must be received in the first ten business days for you to be eligible for provisional credit. 3. The letter of dispute has been received for the claim XXXX. 4. Due to the large negative balance on account XXXX, ( {$730.00} ), our Recoveries Team blocked your other Netspend accounts on XX/XX/XXXX. Those blocks were removed after you opened the dispute claim. If you have any further questions or concerns, please feel free to contact me at the number below. Thank you, XXXX XXXX XXXX Customer Experience Specialist Netspend a Global Payments Company XXXX XXXX Confidentiality Notice! This electronic transmission and any attached documents or other writings are confidential and are for the sole use of the intended recipient ( s ) identified above. This message may contain information that is privileged, confidential or otherwise protected from disclosure under applicable law. If the receiver of this information is not the intended recipient, or the employee, or agent responsible for delivering the information to the intended recipient, you are hereby notified that any use, reading, dissemination, distribution, copying or storage of this information is strictly prohibited. If you have received this information in error, please notify the sender by return email and delete the electronic transmission, including all attachments from your system. XXXX XXXX Wed, XX/XX/XXXX, XXXX XXXX ( 3 days ago ) to Corporate I received a bill from Budget to the tune of {$1100.00} with a letter stating you rescinded approval for the charge they placed on account XXXX. Where is the original {$500.00} I paid for and put on that card on XX/XX/XXXX? Why hasn't it been returned to me? XXXX XXXX letter is dated XX/XX/XXXX which means you reversed the charges prior to XX/XX/XXXX. Today is XX/XX/XXXX. Do I need to file more complaints with the XXXX and The Consumer Financial Protection Agency, The Wisconsin Department of Agriculture, The Federal Trade Commission and the State of Wisconsin Attorney General 's Office? That money should have been returned to me immediately once you rescinded the force post XXXX did to that account without my authorization, approval or knowledge. You have until Friday to get my money returned to me or I will begin contacting all the agencies listed above. Sincerely, XXXX XXXX XXXX XXXX Wed, XX/XX/XXXX, XXXX XXXX ( 3 days ago ) to Corporate One last thing - I do NOT have any accounts with you. I purchased 3 cards for ONE time use. I have not activated any permanent card ( s ) you sent me nor do I intend to. I have never had an account with you - I have only purchased your prepaid gift cards for a single use. Therefore please stop referring to my having an account with you like it's ongoing and we have some sort of relationship - it isn't, it never was. I have subsequently closed all my PayPal accounts except one which will also be closed once my Social Security Deposit hits my new bank accounts. Because of your business practices, PayPal lost a customer of 8 - 10 years. I will not do business with any company associated with you in any shape or form whatsoever. Stop holding money that isn't yours to hold, at least that's what your email suggests by some claim updates by XX/XX/XXXX ... .and 20 days something or other for account holders. Let me repeat myself - I DO NOT HAVE AN ACCOUNT WITH YOU. If my money hasn't been refunded by XXXX Thursday night, XX/XX/XXXX, I will proceed with the filing of this entire fiasco to the appropriate state and federal agencies already mentioned in my prior email. Sincerely, XXXX XXXX I want my money NOW - enough of this crooked company! Someone needs to please put them out of business!. Thank you, XXXX XXXX
12/14/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • KY
  • 402XX
 Web
I live in XXXX, KY I have a PayPal Prepaid Mastercard ( " Card '' ) On XX/XX/2022 I attempted to take a withdrawal of cash from the balance on my Card and received an insufficient balance message. I called the number on the back of the Card to check my balance and learned, for the first time, that my account balance had been depleted to negative {$2.00}. I then attempted to review prior transactions using the phone system, but it would only let me go back nine transactions. Next, I tried to log on to the account online but was not able to do so because I could not recall my correct password. I attempted to call PayPal to notify them about the fraud, but I could not get a live person on the phone. On XX/XX/2022, I called the number on the back the Card to report the fraudulent use of my Card and requested a list of transactions using my Card. I told the person that I did not lose my Card and did not know what happened. On or about XX/XX/2022, I received a letter from the PayPal Prepaid Mastercard Dispute Resolution Department dated XX/XX/2022 listing transactions on my Card from XX/XX/XXXX to XX/XX/2022 totaling {$3900.00} and informing me that they have determined that the transactions were valid. ( See Exhibit A. ) The letter did not explain why or how they reached that determination and advised that I could request copies of the documents they used reaching the final determination by contacting the PayPal Prepaid Mastercard Customer Service Department. I contacted them the same day by phone and requested the documentation. On or about XX/XX/2022, I received a letter from netSpend dated XX/XX/2022 in response to my request for the documents used to deny my claim. ( See Exhibit B. ) Attached to the letter is a list of the online account activity for my card for the relevant time frame. The letter explained that they concluded no error or fraud occurred because : 1. Our records show that the PIN was not changed prior to the period of unauthorized usage, or that the last PIN change was completed by a phone number, IP address, or device linked to you. As at least one of the unauthorized transactions within the claim was PIN based and we have determined that the PIN transaction ( s ) were not in error, we have also concluded that the signature transaction ( s ) in the claim were not in error. 2. Our records show that the account balance was checked during or after the period of unauthorized usage using a method consistent with methods previously used to access the account, but no action was taken to block the card or dispute the activity. 3. Our records show that the online account center was accessed during or after the disputed activity, but no action was taken to block the card or dispute the activity. 4. Our records do not show any evidence of a third party accessing the IVR or your online account center prior to, or during, the disputed activity. Based on the above information, it appears the decision to deny my fraud claim was based solely on the transaction record of my access of my account via the online account center and the assumption that there was not fraud because the Card was used with the PIN. In reviewing the transaction information for the period of XXXX XXXX XXXX my Card was used at ATM machines in the XXXX, KY area XXXX XX/XX/XXXX and XXXX and in XXXX, TN XX/XX/XXXX to XX/XX/XXXX. My Card was used at the ATM to check the balance and then to withdraw the maximum amount allowed by the machine per transaction up to the maximum daily amount allowed, which was {$900.00}. Specifically, on each day the Card was used to do three or four separate transactions in immediate succession. I was at work at my job in XXXX, KY the entire week of XX/XX/XXXX. I had the Card in my possession the entire time involved, including the week of XX/XX/XXXX, as I used it for a purchase after work on XX/XX/XXXX. To be clear, I have always had possession of my Card. XX/XX/2022 I filed a police report with the XXXX, KY police in relation to the XX/XX/2022 ATM transactions in the KY area. I also tried to file a police report in XXXX, TN, but was not able to because I was told by the dispatcher I spoke to that I could not file a police report if I am not physically in XXXX. On XXXX XXXX XXXX I called PayPal to speak to a supervisor about the situation. I spoke to two supervisors. The first supervisor told me I could reopen the fraud claim and that he would help me reopen it, but then he put me on hold. After being on hold for about 20 minutes, my call got sent back to the main menu and I had to start the process all over again. The second supervisor I spoke to said she did whatever she needed to do in the system to submit my request to reopen my claim and that I would have to wait to see if the claim would be reopened. When I asked her how long that would take, she put me on hold. After being on hold for about 5 minutes, my call got sent back to the main menu again. At that point I had been on the phone with PayPal for 2 hours and 52 minutes, so I gave up trying to get any information from PayPal via the customer service number. On XX/XX/XXXX, I sent a letter to PayPal, netSpend and XXXX requesting that they reopen my fraud claim and explaining that I had possession of the Card the entire time and had been at work in KY the entire week of XX/XX/XXXX and provided my work time records as proof. ( See Exhibit C. ) On XX/XX/2022 I received an email from the netSpend Dispute Resolution Department which acknowledges my request to reopen the claim and says and the matter is still under investigation, but then recites the same reasons as before as the basis for denying my claim. ( See Exhibit D. ) ; On XX/XX/2022, I received a call from netSpend ( XXXX ) notifying me of the following : o There is no such thing as a request to appeal or reopen a claim ; o netSpend will not reopen my claim and will not consider any of the information submitted after the initial claim decision ; and o The person who investigated my claim made the decision and there is nothing else to be done. I sent a certified letter to PayPal, netSpend and XXXX summarizing my issues with the determination that there was no fraud and requesting that they consider all information relevant to my claim and, to the extent that there are open questions to investigate the claim further. ( See Exhibit E. ) I also set forth the reasons I am not responsible for the unauthorized transactions on my Card under the Cardholder Agreement. I also requested that PayPal and netSpend provide the following information in writing if they refuse to reopen my claim or consider any of the information I provided to them : Policy on investigation of claims, including any policy related to requests to reopen or appeal claim decisions and/or the consideration of information provided after a claim determination is made. ; Policy/procedures on how PayPal and netspend monitor account transactions to identify potential fraudulent activity, including any policies/procedures specific to identifying skimming situations. ; and Clear statement as to why PayPal and netSpend denied my claim. In early XXXX, I received a call from attorney XXXX XXXX XXXX XXXX XXXX in response to my letter. XXXX XXXX explained that he represented PayPal and that PayPal is not responsible for anything regarding my Card because it is a PayPal pre-paid card and has nothing to do with a PayPal account. I provided my claim number to him and he said he would pass the information along to PayPal to see if there was anything they could do. He sent a follow up email on XX/XX/XXXX reiterating that there is nothing PayPal can do because the Card is not related to a PayPal account and, therefore, I need to follow up with netSpend. ( See Exhibit F. ) On XX/XX/XXXX, I sent XXXX XXXX an email citing the terms of the cardholder agreement identifying PayPal as a responsible party, sharing an email from a Detective from the XXXX, KY police department who investigated the fraudulent ATM transactions in KY and got video from one of the transactions showing a white male wearing a mask and hat doing the transaction ( the Detective has been trying to reach PayPal/netSpend for weeks to provide the information but has not been able to get through to someone who can help ) and requesting that PayPal connect me with the appropriate person at netSpend, its business partner, to handle my matter if PayPal 's position is that this is not their responsibility. ( See Exhibit GXXXX ) On XX/XX/2022, XXXX XXXX sent me a letter stating that PayPal is not responsible for the matter because the PayPal Prepaid card is offered and maintained by netSpend and referred me to the general netSpend number and XXXX XXXX XXXX rather than a specific person at netSpend who can address my issues. ( See Exhibit H. ) To date, I have not received any response from either netSpend or XXXX to my certified letter. This complaint is my last attempt to resolve this matter before pursuing arbitration against PayPal, netSpend and XXXX for breach of the cardholder agreement terms and violation of the spirit, if not the letter, of Regulation E. Following are my issues/questions/requests : What investigation was conducted? To the extent it involved only a review of access to the online account, how is this adequate when I told the person I reported the fraud to that I never lost possession of the Card? Why wasn't the additional information I provided considered? The decision on my report of fraud was provided at the same time the list of fraudulent transactions was provided to me. It was not until I saw those that I was able to determine that many of them occurred in a city 200 miles away from where I work while I was at work. This was ignored along with the information about the video of someone who was not me doing one of the transactions. What is the specific reason for denying my claim? If it is because the PIN was not changed at any time, this is not reasonable given that I did not lose my Card I had possession of it the entire time. It is pretty clear that someone must have skimmed my card and I would hope that these companies are aware skimming is a problem. Why has no one responded substantively to my letters, including my certified letters? Why didn't PayPal, through its counsel, XXXX XXXX, connect me with a responsible person at netSpend, PayPal 's business partner, to provide a response? Who is responsible for this and have they complied with their obligations under the Cardholder Agreement and Regulation E? What is the Consumer Financial Protection Bureau 's role in ensuring that companies comply with the terms of their cardholder agreements and Regulation E? My ultimate request is that the balance of my card as of XX/XX/2022 less the one transaction I used it for on XX/XX/2022 for a {$35.00} debit at XXXX XXXX gas station be restored in full, including for any transaction or other charge related to fraudulent transactions. By my accounting, the amount that should be restored to my Card is {$4000.00}
09/12/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MI
  • 48306
 Web
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MI, XXXX XXXX XXXX XXXX Consumer Financial Protection Bureau 1700 G Street NW Washington, D.C. XXXX Subject : Formal Complaint against Axos Bank XXXX XXXX XXXXXXXX for Regulation E Violation Dear Sir/Madam, I hope this letter finds you in good health. I am writing to file a formal complaint against Axos Bank, doing business as Skylight One, for a violation of Regulation E under the Electronic Fund Transfer Act ( EFTA ). I believe that the actions of the bank have infringed upon my rights as a consumer and have caused me financial harm. To provide some context, I hold an account with Axos Bank under the XXXX XXXXXXXX program. There was an unauthorized withdrawal from my checking account on XX/XX/XXXX using my debit card. The debit card was not present and I did not make nor authorize this transaction. I immediately contacted the customer service department at XXXX XXXXXXXX on XX/XX/XXXX ( via the phone number on the back of my card ) a subsidiary of Axos, explaining the situation and seeking assistance in resolving the issue promptly. I was advised that the transaction would need to post before I could file a dispute. I immediately followed up with an email on XX/XX/XXXX to dispute this transaction as soon as it posted. The email was sent to the email address they provided. I sent additional email XX/XX/XXXX as well as on XX/XX/XXXX due to the fact they had denied receiving the first two via a phone conversation on XX/XX/XXXX. I also sent a fax to the number I was given should I have difficulty emailing the dispute notice. I have copies of my phone records and will include copies of the transaction as well as my email that was sent immediately disputing the charge. On XX/XX/XXXX, a representative with XXXX told me in a conversation that the transaction was not covered by regulation E, and therefore not entitled to a previsionary credit while the fraud investigation was being conducted. I immediately asked why the EFT was not covered by regulation E, and was not provided with an answer. I then asked to speak to a supervisor. Once I spoke to the supervisor she eventually relented and told me that it was a Reg-E covered transaction and the original report was incorrect ; however, the dispute and charge back had been initiated and would need to be voided in order to fix the mistake. I was told this would take another 24-48 hours. ( This conversation happened on XXXX ) Since this happened on a Friday I would need to wait till Monday at the earliest to have the error voided and corrected adding additional time to be without access to any of my cash in my account. On Monday XX/XX/XXXX, I called XXXX XXXXXXXX to get an update on the status of the correction and credit for my account. The representative was not able to provide me with any information. I asked to speak to a supervisor and was connected with the available supervisor. I was again told that the transaction was not covered by Reg E, and was not provided a reason why they concluded this. I immediately asked to speak to her supervisor. I was told by her that her supervisor was busy with another client and that he would call me within one hour. No one from XXXX XXXX or its affiliated banks responded. I had no contact with XXXX XXXXXXXX until XX/XX/XXXX when I again called to ask about the dispute status, as well as the status of the provisional credit. I was again told that the EFT did not qualify for a provisional credit and that it would take up to 90 days for a decision and possible credit. This is not correct information being provided. I again demanded to speak to the relevant immediate supervisor. I was told that they would call me back. I refused to accept that and instructed the representative supervisor that I would wait on hold as long as it took for me to speak to her superior. After some back and forth I then informed them that as of today they would be in violation of registration-e and subject to complaints to the CFPB, and also the Office of the Comptroller of Currency ( OTC ). After I advised them that I plan to file a formal written complaint with these agencies, XXXX and Axos Bank immediately retaliated against me. After they left me on hold for over 40 minutes, they agreed to issue a credit immediately but then closed my checking account with NO notification. XXXX stated that they have mailed me a check in the amount of account balance although as of XX/XX/XXXX I still do not have the {$1400.00} that was withdrawn using my debit card number without my authorization. Axos Banks retaliation actions caused financial harm to me and my family. They provided no notification of the checking account being closed and provided no reason for closing it. XXXX negligence in retailingatikn by closing my account caused all of my pre-authorized ACH transactions to be returned. These companies charged me fees and shut-off a utility. XXXX still has not provided any proof that the check was ever created or sent and I still dont have my money. In addition to the excessive fees charged by XXXX, they took an excessive amount of time to resolve the dispute causing an additional fees from scheduled ACH payments that they returned. I was never notified of my account closer and was grocery shopping when I was declined. I called XXXX XXXX immediately after my card was declined and my access to the banks app was terminated. I again spoke to the same representative supervisor [ insert name ]. She informed me that they have concluded their investigation and closed my account. The balance of the account would be mailed to me within 7-10 business days. As of XX/XX/XXXX I have yet to receive any such check for the balance of my account. I believe XXXX XXXX actions after they credited my account were done out of spite and vindictiveness. They provided absolutely no notice prior to closing my account. This action caused my significant embarrassment and once again left me with no access to funds to pay for necessities. This incident is a clear violation of Regulation E, which establishes the rights and responsibilities of consumers who use electronic fund transfers. According to Regulation E, financial institutions are required to provide certain protections to consumers, including error resolution procedures and prompt investigation and resolution of reported issues. The failure of XXXX XXXX XXXX XXXXXXXX to address my concerns and rectify the situation is a direct violation of these provisions. Furthermore, I would like to highlight the financial impact this situation has had on me. The delayed transfer has caused significant inconvenience, as I was reliant on those funds for essential expenses. Additionally, I have incurred additional fees and charges as a result of this error, further exacerbating the financial burden imposed on me. I have received late or returned ACH fees from all 3 of my credit card accounts, as well as my auto loan payments, all with XXXX XXXXXXXX. I am currently over 30 days late on all of my debt payment responsibilities, which has caused a negative impact on my credit score. In light of the aforementioned circumstances, I kindly request that the Consumer Financial Protection Bureau thoroughly investigates this matter and takes appropriate action against XXXX XXXX XXXX XXXXXXXX for their violation of Regulation E. I urge you to enforce the necessary corrective measures to ensure that the bank upholds its obligations and provides the compensation to which I am entitled. On request I can provide copies of all relevant documentation, including records of communication with the bank, transaction statements, and any other supporting evidence that may be useful in the investigation of this complaint. I sincerely appreciate your attention to this matter and your commitment to safeguarding consumer rights. I trust that the Consumer Financial Protection Bureau will diligently address this complaint and take the necessary steps to rectify the situation. Thank you for your prompt assistance. I look forward to a resolution in the near future.
11/08/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • KY
  • 40220
 Web
Well on XX/XX/XXXX okay actually it was prior to that it was about 3 days before. I had had trouble with one of the online games and, I got a number for XXXX who this game was going through, supposedly, and they said they were going to pay me on a certain date. And that i needed to have a secure line through XXXX from my phone. Well, I called XXXX to see if this was in fact true. Whoever was acting like they were with XXXX, XXXX, got all my information as much information from me as I could. Anyway, it turned out to be a scam they had me install something on my phone it was a mirror app they mirrored my phone, account numbers, and everything so I didn't know this about until a couple days later I was talking with a friend of mine and they said " XXXX it's a scam you got to watch when your paycheck hits because they're going to get you ''. Well I called NetSpend on the day that my paycheck hits which was a XXXX, XXXX XX/XX/XXXX. XX/XX/XXXX and I talked to a girl in customer service and explained the problem. That i was worried about it being hacked and the guy from XXXX, XXXX, had even given me his phone number to let me know when my paycheck hits to make sure that it was on a secure line with XXXX. that's how much I was taken but I didn't do that. Instead I called NetSpend and told them what was going on and they said there's no way anybody can access your account it's going to be fine no worries rest easy okay. Well my paycheck always hits about XXXX and I didn't hear anything and I looked on my phone didn't see anything. I usually get a notification if anything goes on with my bank account, nothing happened and then about XXXX XXXX my phone started going off like an alarm just bang bang so I looked at the phone and I could see money steadily being taken out of my account withdraw, withdrawal, withdrawal so I told my boss that I had to run to the ATM to try to salvage whatever money that I could and I left work I was working at the time to go and try to do this. To no avail, they had taken everything and so I got back to work and proceeded with my night. my boss was gone, I was off the next XXXX days, scheduled and the following day I was informed that I didn't have to come back to work because of the Fiasco that it happened the other night. I wasn't supposed to leave the hotel in case somebody needed food cuz I was a cook and I was let go I lost my job because of this. Now I lost my job with all this happening and NetSpend oh my XXXX they were the worst first of all they didn't believe me. secondly, they said that they they asked me they kept asking me the charges that I was wanting to file a dispute on well from that moment forward that they had to my account I couldn't access my account because they had a mirror on it on the application anybody that tried to send me a one-time access fee password anything like that they had a mirror on it they had on my phone so I didn't get emails that mattered financially I didn't get passwords that mattered financially nothing Well NetSpend says that they filed a complaint on my behalf are they filed dispute on my behalf well they contacted me about XXXX weeks later or so and said they didn't see a problem sorry about your luck we're not going to give you a provisional credit we're not going to give you anything well we had words and they changed their mind the one guy that I spoke to during the interim all this and by the way they have all of their phone calls are recorded so should we have to find out anything at all we have access to because they record everything and at one point one of the guys that I spoke to had said because I filed a complaint with them before and they didn't they didn't make good with it right it was because of the dispute Department well come to find out they don't have a dispute Department they told me the guy told me that it is anyway I asked him I said what are you guys do is somebody has a dispute do you just sit around and and go through who's complaint sounds viable and and okay that one because that's ridiculous and he said well pretty much he said there's there's really not a dispute Department which I'm forwarding all these all this information to the dispute department so that I could get through to my account they were asking me for everything but my mom 's birth certificate you know they should have had this kind of diligence when somebody else was getting into my account I couldn't get into my account haven't had access to it since XX/XX/XXXX I sent them loan agreements that I had I sent them personal personal financial information with other companies to prove that it was me they still didn't believe me so the following day I called to find out yet again what we were going to do with my provisional credit didn't have any answers for me because no no pardon me they told me I needed to submit more application more documentation well there is no more documentation except my birth certificate that I haven't sent so they go ahead and they send the money right well it got hacked yet again right when it hit my account it's a very time that it hit my account and they can see it on their end I didn't know about it at the point at that point I didn't know about it that it got hacked again I found out because I got a notification on my phone while I was talking to them that the money had been taken out of my account and I said are you kidding me the money had been taken out of my account while we were on the phone with them while I was on the phone with them for my XXXX XXXX from the beginning debacle so she quickly got off the phone with me didn't tell me what was going on I found out on my own and called them back and had people swear to me that I would have a response that I would have a supervisor call me back you name it and I haven't had anyone call me back except to say that they didn't think that the dispute was viable which again that's ridiculous I lost my job did I mention that my job that paid me well I'm now fighting eviction I have no money none just XXXX none I had the carpet swooped out from underneath me that very day in every way so NetSpend follows up and tells me I had to follow this up I found out through the grapevine that they were waiting until XX/XX/XXXX which would be I guess 90 days to give me an answer well here 's the thing it's almost XX/XX/XXXX I still unemployed none of them are but I am circling the drain as we speak like I said I'm about to be evicted my license stuff about to be cut off I have no income I have no money none anyways they're waiting till XX/XX/XXXX this is ridiculous this is ridiculous if it was anybody one of them they would have got this taken care of I can't get it taken care of because they will either hang up on me or promise me they're going to call me back my deposit I feel should be insured or my dispute my amount that I'm disputing should be as much as my deposit is insured upon and I believe that's {$250000.00} I'm so mad about this whole situation there's no way I can ever get right with NetSpend I can't believe they've done this and I feel just mortified basically I would love it to have somebody call me back and tell me what and what I could should need to do anything this has been the worst experience ever did I mention that I lost my job that's the worst cuz now I'm looking at filing for XXXX I'm looking at all kinds of avenues that I did not want to it's it's completely ruined to me completely and I think my deposit should be insured for as much the numbers I'm saying I just I'm just XXXX that's what I'm saying can somebody call me please at the convenience I would appreciate it I also had another issue with them by the way and a former thing I didn't know that I could formally follow this a complaint would have been good to know then but I still had an issue with them for real anyway my thank you very much
07/06/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 91001
 Web
I bought the card on XX/XX/2018. I gave the cashier at a grocery store {$3.00} for the card, plus {$360.00} to put on the card to pay my bills. Before I bought the card, the cashier told me the card would work right away. The package on the card does not say there will be any waiting period before the card will work. The package says that buyers need to give information : name, address, date of birth, and social security number, in order to activate the card. It also says buyers may need to show identification. All other prepaid cards I have bought work immediately after I pay for the card and call an activation phone number - the whole process takes less than 5 minutes. The cashier asked for my name, address, date of birth, social security number, and identification card. She also asked for my phone number. After I gave her my money and the information, I called the activation number. I was then told that the card could not be activated until I send more documentation. Even though I had already shown my documents to the cashier when I bought the card, the documents would need to be scanned, faxed or photographed and emailed. Then, it would take 6 more business hours to process them. Since the business is run on Eastern Time, this meant that I could not activate my card in time to pay my bills. Also, I did not have the " recent utility bill '' requested. The package says to call the customer service number ( XXXX ) for refunds. I was told that a refund would take 10 days to process. ( There would then be time for the check to arrive in the mail, clear my bank account, and for me to buy a new card. ) That would mean that my bills would be about three weeks late. I immediately asked for my money back at the grocery store, but was told that " the money has already been given to XXXX XXXX and NetSpend. '' This is not true, the money was still in the cash register, since this was only abou t 30 minutes after I made my purchase. I called the prepaid card phone number again and told the representative that I needed to activate the card right away because I needed to pay my bills that evening. She said the documents department was closed, so it my paperwork would not be processed until the next day - about 24 hours. She said she would email the documents department to see if anyone was working late and ask them to process my paperwork first. I photographed my passport, social security card, and a bank statement and a letter from my bank showing my name and address. I emailed these to the email address she had given me. The documents department did respond quickly, and even after their regular closing time. However, they said that the photo of my ID was not clear enough and that the bank statement I sent did not qualify as a document verifying my address. However, they said in the same email that a bank statement does qualify as a document verifying my address. I sent another copy of my ID. Then I called the prepaid card phone number again. I asked to speak to someone in the documents department about the bank statement. I was told that the department was closed and I should call back in 20 minutes to be connected. When I called back, I asked to be connected to the documents department again. I was told that the representative had no way to connect me. I asked if they could relay another message to the documents department. I was told that the documents department " does not have a phone '' or email. Manager XXXX ( XXXX ) told me that he does not have a way to contact them. I know this is not true since the first representative was able to email them, and they have emailed and received emails from me. I also do not believe that departments within a legitimate business are not able to contact each other, or do not have phones. XXXX also told be that the package says that additional documents ( beyond those mentioned above ) may be required. However, he was not able to tell me where on the package this information is located. I am not able to find this information. The package does mention that additional identification may be required, but no where does it mention anything about bank statements or other documents. I feel that this product is fraudulent for the following reasons : 1 ) The package does not tell consumers that it takes several hours to days to activate this card ( much longer than most other cards ). 2 ) The package does not tell consumers that devices such as computers, cameras, scanners, or fax machines may be needed to activate the card. 3 ) The packaging gives the impression that the card can be activated by phone or email by giving " information. '' In reality, copies of documents must be sent to the company. The package does not mention that documents such as utility bills or bank statements are needed. ( Many people do not have these because most transactions are processed on the Internet, so paper bills and statements are not sent. ) 4 ) The package does not mention that consumers need to provide a phone number. 5 ) The requirement to give full social security numbers, phone numbers, home addresses, names, and other personal information repeatedly to several different people when buying cards, calling for assistance, or activating cards may present a threat to identity security and personal safety. Once a consumer pays for the product, they can't use it until they give addition person information, copies of sensitive documents, and repeat personal information several times to different representatives. 6 ) The cashier gave me false information about the time it would take to activate the card. 7 ) The manager of the store gave me false information about no longer having the cash that I paid. 8 ) The manager at the credit card company lied to me about his ability to help me by contacting another department. He also gave false information about the information given on the packaging. 9 ) It is unclear with which company the consumer is dealing. The package has the names " XXXX XXXX '' and " netSpend '' on it. A phone number is listed, but it is not clear, to which company it is connected. This makes it difficult for consumers to file complaints. I am attaching the email stating that bank staments are an accepted document. In the email, they call the statement I sent a " mailer envelope. '' However, I sent my actual statement showing my name and address. I think part of the envelope is visible. I also sent a letter from my bank ( without envelope ). I am also attaching photos of the package. Buying this product has resulted in my bills being late this month. This means I will have to pay late fees of about {$50.00}. I will also need to buy another card if this one can't be activated, or pay a fee to this card to add more money for the late fees. This has also resulting in my having to spend my entire evening and most of the night trying to activate the card or get my money back, and filing complaints. This means I will be very tired at work tomorow. I spend about 12 hours commuting and working each day. I don't have time for this. I work hard and do my job well, why can't " XXXX XXXX netSpend '' ( or whatever they actually call themselves ) do theirs?
11/16/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 75204
 Web
I received a debit card from the company in XX/XX/XXXX. On XXXX XXXX, XXXX I had to report my card lost/stolen because I woke up to see alerts of money spent while I slept. The person who found the contents of my wallet that was along with my card figured out my PIN and went less than an error away from the XXXX. border and used my casino rewards card to get my bonus money and get money from the ATM with my card ( it was the same PIN ). I started a dispute and got another debit card express mailed to me on XXXX XXXX, XXXX. I waited 10 days for my money to be refunded but got a denial on the following basis. : 1 ) The merchants disputed are consistent with your account activity. 2 ) Our records show that the PIN was not changed prior to the period of unauthorized usage, or that the last PIN change was completed by a phone number, IP address, or device linked to you. As at least one of the unauthorized transactions within the claim was PIN based and we have determined that the PIN transaction ( s ) were not in error, we have also concluded that the signature transaction ( s ) in the claim were not in error. 3 ) Knowledge of the PIN indicates that the card is still in your possession, and not lost or stolen as your reported. I received the documents from the Dispute Department and here is my response and appeal for, yet again, an error in denial of my claim. 4 ) Our records show that the disputed activity began immediately after a load or deposit to your account. The individual performing the disputed transactions was aware of the funds on the account, suggesting inside knowledge of the account. There were errors in their denial justification and I IMMEDIATELY filed an appeal. They REFUSE to address the bullet point responses to each of the 4 initial denial justifications they gave and have instead only given my blanket, cookie-cutter responses saying they have made no mistakes when they CLEARLY made mistakes and they REFUSE to address my concerns. They are claiming they have re-evaluated the investigation but it is clear they have not and are instead dodging my appeal, deflecting, and blatantly ignoring my concerns. Based on MY facts, here is MY responses each findings that they have blatantly and neglectfully ignored. : NETSPEND INITIAL RESPONSE # 1. The merchants disputed are consistent with your account activity. MY APPEAL THAT HAS BEEN IGNORED CONTINUALLY>>>> As I have stated before in previous correspondence, I LIVE IN A METROPOLITAN AREA THAT IS AN HOUR OR LESS FROM THE XXXX CASINOS!!! ALSO as I've stated, there has been a chain of criminals in the XXXX metroplex breaking into cars stealing cards and going across the border and also extracting money from people 's card at neighborhood ATMs machines as well as breaking into 2-story homes while the residents are upstairs and stealing wallets and purses!!!!! People have been watched and followed home while at ATM 's ... .FOR ALL I KNOW IF COULD HAVE BEEN FOLLOWED! ! XXXXWHICH IS WHY I FILED A POLICE REPORT!!!! >>>>>FURTHERMORE ... ..DO YOU SHOP AT XXXX OR XXXX OFTEN???? DO YOU GO TO THE BANK ATM OFTEN???? Would you deny my claim if the fraudulent charges were made at XXXX or XXXX or an ATM SIMPLY BECAUSE I HAVE PREVIOUS ACTVIITY SHOPPING AT XXXX OR XXXX???? OR BECAUSE I HAVE PREVIOUS ACTVIITY GOING TO AN ATM?? THIS IS A BOGUS AND FRANKLY DISCRIMINATORY JUSTIFICATION! NETSPEND INITIAL RESPONSE # 2. Our records show that the PIN was not changed prior to the period of unauthorized usage, or that the last PIN change was completed by a phone number, IP address, or device linked to you. As at least one of the unauthorized transactions within the claim was PIN based and we have determined that the PIN transaction ( s ) were not in error, we have also concluded that the signature transaction ( s ) in the claim were not in error. MY APPEAL THAT HAS BEEN IGNORED CONTINUALLY>>>> ( I attached a picture of what they sent me ) THE PIN WAS CHOSEN AND THE CARD WAS ACTIVATED IN XX/XX/XXXX. OF COURSE THE FREAKING PIN WAS NOT CHANGED BEFORE THE PERIOD OF UNAUTHROIZED USAGE BEFCAUSE WHY WOULD I XXXX CHANGE IT FOR NO REASON!! I REPORTED IT STOLEN AND GOT A NEW CARD ... XXXX??? The GREEN and YELLOW highlights here are from the card number with the fraudulent charges and the PIN was set WAY BACK in XXXX ( card ending in XXXX ) THIS IS THE CARD I AM DISPUTING BECAUSE OF THE FRAUDULENT CHARGES!!!! The PINK THAT I HAVE HIGHLIGHTED is my NEW card ( XXXX ) after I reported XXXX as lost/stolen and I created a new PIN for XXXX when I received it in the mail and activated it. I didn't the debit card I'm using now until AFTER I called in and reported the card stolen on XX/XX/XXXX. The last time I made AUTHORIZED transactions with XXXX was on XX/XX/XXXX. I was OVERNIGHTED a NEW CARD on XX/XX/XXXX so WHAT ARE YOU TALKING ABOUT??? Of course it's in my freaking possession!!!! The card being DISPUTED is XXXX NOT XXXX!!!!!! I no longer have XXXX in my possession because it was lost/stolen and reported on XX/XX/XXXX!!!! I received the card highlighted in PINK on XX/XX/XXXX and activated it and chose a new PIN that NO ONE should have except me... I was VERY careful this time because I'm tired of scams and thieves!!!! It has NOT been reported lost or stolen because it is my NEW card with a different PIN!!! The THIEF got ahold of the PIN from the disputed card ending in XXXX that I received in the mail in XXXX by either WATCHING me enter it at self-checkout at XXXX OR because XXXX was XXXX 's DOB which was on the BACK of a baby sonogram picture that was lost with the rest of the contents that were in my phonecase-wallet. AGAIN, I think it either fell out as I was bagging my groceries at self-checkout OR as I was putting my groceries in the car. EITHER WAY, if someone got it at self-checkout and was watching me, that's how they got my XXXX PIN OR they figured it out by looking at my two XXXX 's baby pictures with the things written on the back of when the pictures were taken and their age. CRIMINALS ARE CRIMINALS AND THEY FIGURE STUFF LIKE THIS OUT!!! DUUUUUHHHHH!!! NETSPEND INITIAL RESPONSE # 3. Knowledge of the PIN indicates that the card is still in your possession, and not lost or stolen as your reported. MY REPSONSE>>>>>OF COURSE KNOWLEDGE OF THE PIN INDICATES THE CARD IS STILL IN MY POSSESSION BECAUSE IT'S THE NEW XXXX CARD!!!!! THE CARD NUMBER BEING DISPUTED IS THE XXXX ENDING IN XXXX WHICH WAS REPORTED STOLEN/LOST. THAT CARD HAS NOT BEEN IN MY POSSESSION SINCE XX/XX/XXXX. ... ... .THE NEW CARD I HAVE HAS A TOTALLY DIFFERENT PIN!!!!!!!!! MY NEW CARD THAT IS IN MY POSSESSION IS XXXX!!!!!! 4. Our records show that the disputed activity began immediately after a load or deposit to your account. The individual performing the disputed transactions was aware of the funds on the account, suggesting inside knowledge of the account. MY RESPONSE>>>>>>You people are insane!! It is COMMON knowledge that typical paydays are either weekly, every two-weeks, bi-weekly at end of the XXXX of the month and the XXXX, XXXX monthly. CRIMINALS TAKE CHANGES ON RANDOM PEOPLE WHEN THEY KNOW IT'S AROUND XXXX PAYDAY YOU IDIOTS!!!
10/23/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 94110
 Web Older American, Servicemember
Greetings from XXXX XXXX Ca. XXXX here. I would like to let you all know there are these new prepaid paypal cards on the card racks at XXXX store here in XXXX XXXX.XXXX did not have these yet and hopefully they won't ever carry them. I usually pay for items on XXXX with giftcards that are never a trouble but day before yesterday XX/XX/2019 the XXXX giftcard computer was down and I had an item that I had promised to pay for sitting in the checkout dialog since the nite before when I placed the hi bid on an auction item. So I figured i would try these paypal prepaid cards that I had never seen before at the store. It says XXXX on the package front. That was the reason I purchased. XXXX was cheaper then XXXX dollars on visa gift cards. Tho looking again at the small characters this prepay paypal card says It is not a gift card. As long as it works to pay the man who is waiting for me to pay for item as promised then it doesn't matter. So XXXX loss compared to no fees on another kind of gift card that had comouter server trouble on the XX/XX/XXXX. All day. So I purchased the paypal prepaid card from XXXX. XXXX I gave to the cashier. My item cost XXXX. Plus the XXXX fee on the front package.that was almost 2dollars extra just in case. the package does say it needs to be activated. Now comes the run around computer leading me thru a maze of circles. I was over 3 hours trying on Monday evening to activate the card before I went to a meeting I was supposed to attend. I missed the meeting .going in circles with the activation process. Filling out the same forms over and over again and still it does not work to pay the man who is waiting for the XXXX I promised to pay. When trying to activate the card, it leads to a dialog that says there is a XXXX monthly fee. And a whole mess if other fees. No mention of this XXXX dollar fee on the package and the computer dialog is programmed with only 1 button that says order a card. Congrats. You'll receive your customized card in the mail. I didn't want a customized card. All I was trying yo do was activate the cards.i already paid for at the store. The fees were supposed to be XXXX. When I called the phone number printed on the card that nite at XXXX XXXX Pacific time after missing my appointment trying to pay my debt on XXXX that goes thru paypal when ever I use gift cards and already had a paypal account so I figured a paypal prepaid card would be ok. That nite at XXXX they told me with a computer generated synthetic voice that they were closed so I would have to wait until XXXX Pacific time XXXX central. So my man is not receiving the money tonite and I missed my meeting for nothing which upset me terrible bad. Not to mention the time going to the store 2 times before buying walking both directions I had lost quite a bit of work time on this card and package that is nothing but trash now. The next morning at XXXX I'm up an on it. Trying yo activate again. This time the card activated. However when I tried to pay using paypal it wasn't working. The red ink dialog from paypal says to call the prepay company. Paypal prepay is the name of the company and MasterCard. So I called. After entering the card numbers so many times I lost count I pretty much memorized the 16 digit code on the card face and the date and the code from the card back. The computer synthesized voice sounds very good quality new service and new packaging all new and not dusty servers too no doubt with the latest solid state nand flash memory devices replacing spinning disk drives in their computer servers at the other end of the line. The synthetic voice explained why the transaction was denied. I only has XXXX left on the card after it deducted an additional XXXX on top of the XXXX that I paid already. I gave the cashier XXXX. I don't mean to sound like a cheapskate but I'm poverty striken already as is much of the United States former workers whose jobs are lost to bids from other curriencies. Great. Maybe I can buy a house made in XXXX too along with some land made in XXXX and have them ship it over for three with the lowest cost I can find for the exact copy of the same house. Only XXXX now. Kind of late but it would be nice to have a home like I planned for when I was younger. Instead a single room in a hotel which is similar to a jail as far as privacy goes. Anyway. So sorry I went off topic here in XXXX XXXX Ca. So I called a few more times to the paypal prepaid phone number-and not happy, in fact anger has set in on me as I've been hurt due to all the lost work time and the guy isn't paid yet and they expect me to walk back to store again and place more money on this card with another fee for doing so. After a few more calls having to type numbers every call the 16 digit code has to be typed by your truly and then listen to a menu all computerized and designed to keep you paying monthly service charges with minimal or no human work involved now that the investment in the latest costly computer gear has been made. Finally after 3 menus one leads to another to another I get a human on the phone and I almost jumped thru the phone and bit the ladies ear off I was so upset by this time. Very nice lady says the package says there is a XXXX fee on the back. It doesn't. I have photographs. Of both sides of the package. Instead of costing XXXX for fees it was XXXX and now there isn't enuf on it to pay the man. I told the lady I'm sorry I know it's not your fault. Sorry for my anger sorry I was hurt with thus scam here told her I did not want to pay XXXX every month. All I wanted to do was pay this guy who has not get been paid.i told her I would have purchased a visa gift card instead they have XXXX dollar fee. This one said XXXX fee which seems like the cheaper way to do the same thing. No mention of any XXXXdollar fee additional and every month there after is made on the package. We don't see any of this until after it is paid for and we go on line and see what it says. Only 1 button to press after entering the data needed to activate it and says order a custom card. What a scam!! From Paypal?! And mastercard!!? Yes. Hard to believe any reputable company would do such a thing. So anyway the nice lady on the phone said in that case she was going to mail a check for XXXX to me. What happened to the XXXX XXXX. That is for the nice packaging I ripped off the card when opening it. So I went to another store and now the gift card computer was back up and running.the normal way I Pay, no fees. However much I pay the cashier is on the Card, All of it.every cent. I paid the amount due and 5 minutes later the man received payment and there wasn't any trouble using XXXX giftcards.Good thing I had another XXXX dollars because I have to wait 2 weeks for The check for XXXX.I certainly did not want The man waiting for weeks to be paid. The paypal prepay MasterCard is a scam to sucker people into XXXX monthly charges along with additional charges every time you use it. Beware. That's all XXXX
05/12/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CO
  • 810XX
 Web
My name is XXXX XXXX XXXX at the early dates of XXXX around the XXXX of the XXXX I had submitted my information on the IRS website for the non filers enter payment info a few days into entering yet I had noticed that there was a discrepancy and one or two numbers were entered incorrectly upon entering my account information I have let the PayPal prepaid debit card service know about the discrepancy and they said that they would either be able to fund the amount to the correct account or they would make a reversal they have done neither on the IRS website it says that there is a get my payment Info app and which were you can view the exact time and date in which the payment would be posted the IRS states that the payment has been posted on the XX/XX/XXXX no I have been contacting PayPal and the customer service representatives in which I spoke to on the phone don't speak very good English however what I tried to request information on whether or not the amount was deposited into the wrong account they didn't understand my request that 15 different times I called them and all they would tell me is if it says it has been posted on the IRS website then it should be there sir that's all they would tell me when I try to message them through email or through the PayPal customer service prepaid wallet they don't even reply to me so they are not keeping me up to date on whether or not or where the payment was sent when the IRS requested that I do so and let them know what was going on and they are not reversing the payment to me either so that I can receive a check in the mail instead I am about to lose my home because I haven't received my payment and it's all because they are taking their time and or I think they're doing it because of me requesting it early at an earlier time and letting them know early what was going on they are not doing what they have said they would do under their policy either under their policy at states that if I provide the proper documentation and account information for the discrepancy a pun the correct time in which I did way beforehand and was proactive about it that they would investigated and if they haven't come to a decision within 10 days of me providing the information that they would fund my correct account with the amount in which was supposed to be provided and that would be $XXXX at this time now that is under their policy that is something that they hold themselves accountable for it and to do for their consumer and or person in which has an account with them I know that if it was on my end and I didn't hold up to my end of the deal that I would be charged for it day by day so why shouldn't they be held accountable for what they are not doing because they aren't listening or even reading what I send them and I am pretty thorough with my words I am not illiterate and I can explain something 2 and my name is guy XXXX XXXX at the early dates of XXXX around the XXXX of the XXXX I had submitted my information on the IRS website for the nun father's enter payment info a few days into entering yet I had noticed that there was a discrepancy and one or two numbers were entered in correctly upon entering my account information I had let the PayPal prepaid debit card service know about the discrepancy and they said that they would either be able to fund the amount to the correct account or they would make a reversal they have done either on the IRS website it says that there is a get my payment info app and which were you can view the exact time and date in which the payment would be posted the IRS states that the payment has been posted on the XX/XX/XXXX now I have been contacting PayPal and the customer service representative sandwich I spoke to on the phone don't speak very good English however when I tried to request information on whether or not the amount was deposited into the wrong account they didn't understand my request the 15 different times I called them and all they would tell me is if it says it has been posted on the IRS website then it should be there sir that's all they would tell me when I try to message them through email or through the PayPal customer service prepaid wallet they don't even reply to me so they are not keeping me up to date on whether or not or where the payment was sent when the IRS requested that I do so and let them know what was going on and they are not reversing the payment to me either so that I can receive a check in the mail instead I am about to lose my home because I haven't received my payment and it's all because they are taking their time and or I think they're doing it because of me requesting it early add an earlier time and letting them know early what was going on they are not doing what they have stated they would do on their policy agreement I have not being funded the amount and which I should be and it has been way past 10 days and I'm about to lose my home because of them because they aren't doing anything to either reverse my payment or fund my correct account this is ridiculous and it's pretty sad like I said if it was on my end I would be charged day by day so again my PayPal prepaid card was supposed to be funded with my stimulus payment the stimulus payment was sent to the wrong account because of a discrepancy of I believe two numbers so the last four numbers of the account which is the right one and the wrong one have the same last 4 numbers to the last four numbers of both accounts are correct however the remaining numbers are not and again PayPal Prepaid is not updating me or even replying to any of my messages and the only thing they are telling me is if it says it is updated on the IRS website it should be funded and I let them know there is a discrepancy on it way before it was supposed to be funded and way before it was updated of the get my payment information so they should have been proactive about it ahead of time even because I let them know ahead of time on the XX/XX/XXXX to get my payment updated and stated that it was funded on the XX/XX/XXXX and it has not been so they are telling me where it has been deposited. Reversing my payment so that I can receive a check in the mail and they aren't letting me know what's going on so that I can let the IRS know and the IRS themselves asked me to do so nor are they holding up to their side of their policy in which states if they aren't able to come to a decision within 10 days of investigating they would fund my account with a correct amount providing I provide them with the proper documentation that account information in which I did and I can show proof of please remind you not only have I located the correct emails and to send these messages to I have also contacted them through XX/XX/XXXXon the XX/XX/XXXX and have not received a reply do they plan on keeping my money or something because they aren't even letting me know what's going on and that's ridiculous even the IRS thinks it's ridiculous God bless you and I hope you can help me
04/26/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • OH
  • 440XX
 Web Servicemember
This is the fourth complaint I have made after having Netspend answer and keep me waiting long enough for the complaint to be closed. I have had several instances of identity theft and after Netspend cards had been affected by this, they closed my accounts without my knowledge resulting in the account closure checks being mailed to wrong addresses and or stolen mail that had been rerouted or just stolen from the box. I ended up having to pay {$120.00} to have affidavits signed that I did not receive or cash the checks that Netspend sent. I was directed to send those affidavits and the photos of the checks that were emailed to me, to XXXX XXXX. They have been cashed by someone, however, they have not been cashed by me, so XXXX XXXX or Netspend have that information. I submitted the required info in XX/XX/XXXX and spent the past 9 months emailing and calling back and forth with Netspend and their check maker ( XXXX XXXX ) while they both told me I had to directly deal with the other company. Netspend said it was XXXX XXXX responsibility to deal with me because they have the Netspend account, however XXXX XXXX stated that I was/am a Netspend customer and that Netspend is their customer, so I should deal with Netspend and Netspend should have the responsibility to deal with me. I tend to agree. Only last week XX/XX/XXXX did Netspend send me an email that XXXX XXXX had closed the claim in XXXX, providing no information and still having not paid me and of my money. Its been now over a year and Netspend has still not provided ME with my own money. The proper thing to do would have been to issue the checks via certified mail. It is not my responsibility to do all of this work and waiting while the economy is in distress. My husband recently died leaving me a single mother, pregnant and no job having been a housewife. These checks ended up totaling {$12000.00} and my water and electricity has been turned off in my home. I have listed the previous complaints below having been unable to log in with my password and having been made to wait to the point where previous unresolved complaints have ran out of time while Netspend blames their check backer and avoids refunding my money costing me more and more work, money and severe stress. I am not XXXX XXXX customer and would never choose to do business with that company- however I was forced to and with no surprises, they have obvious proof of fraud and forgery and still have yet to reissue my checks to the proper address or person and had reached their nonsensical decision in XXXX but never told anyone. As I understand this is XXXX responsibility, this speaks to their quality and integrity as a financial institution and verified proof of why I would never do business with XXXX XXXX. Previous complaints : I filed this complaint ( below ) in XX/XX/XXXX and in it was still pending at the end of XX/XX/XXXX. I recently just checked in on it and saw that they finally answered it in XXXX. I am responding in a more timely manner, and my complaint has already been closed. I read the response and it didnt give me any useful information on how to get my money back. I was unaware of some of the funds sent to me. I did receive XXXX checks, {$17.00}, {$26.00} and l believe one for {$1200.00} and some change. In my previous complaint, I did not note that I simply did not receive the checks that were endorsed to someone else, or the checks that have not been cashed. Someone intercepted them in transit. While the representative stated that Netspend cant reissue checks, I would have to argue that they have a responsibility to make sure that my money gets to me when you are closing my account without my knowledge. Had I been given the option, I would have just transferred funds to my bank. It is a HORRIBLE thing to have my own money being thrown around without my knowledge or consent. Also, in regards to being send an affidavit, I never received it. I did receive XXXX new cards with my name which remain inactive. Previous complaint... I have had a couple of net spend accounts for approximately 6 months. I was notified in XX/XX/XXXX that they had been closed due to suspected fraudulent activity. I was told that I would receive closure checks for the money that was in each account. Any open disputes that were found in my favor would be sent in separate mailings. After a couple of weeks I contacted them and advised that I had not received any payouts and I was advised one one call that they were on the way and on another call one check for XXXX had been cashed. I was sent a photocopy of a check but never received the real one. I'm told aside from the cashed check there are XXXX others totaling XXXX and XXXX that were sent and are outstanding. Net spend says they can not reissue them. How should this be resolved? Please reissue my funds. To be sure that I did not receive the funds, simply view the endorsement and signatures. I did not receive the checks that were deposited into someone elses account. I did not receive funds that remain open. My attempts to wire money out of Netspend into XXXX were denied, being insistent that I pay fees to spend my money, yet when it comes to responsibility of funds that I was forced to keep in the accounts, they just let thousands of dollars loose in the mail where they DID get stolen. Please reissue any and all checks that have been endorsed to someone else. I have my own bank accounts. Please note that my address is on XXXX XXXX, and I have a phone number not associated with the accounts XXXX. I am NOW enrolled in Informed Delivery with the XXXX and I receive photos of my mail before it reaches me, however it would be a MUCH safer rout to send any amount of money over {$500.00} requiring a signature. It costs $ XXXX {$15.00} to send certified mail. I hold no responsibility for the $ 4K+ that I tried to safely wire out. Netspend needs to be more active in considering clients that use their account as a bank account and rely on this money for daily survival. I had a granddaughter was just born. I should be able to get to my daughter at any time. I am that responsible, but because ALL of my savings were in that account, I still havent been able to afford the flight, let alone the essentials. This nightmare has truly changed my life in a terrible way. I can NEVER get these days back and Netspend is questioning checks that are OBVIOUSLY forgeries, while also causing severe trauma to myself and my family. I cant think of a resolution that would make up for the permanent damage directly resulting from their dereliction. Return my money and find a way to compensate for this.
06/25/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 90275
 Web
In XX/XX/XXXX, during tax season, I requested a NetSpend Premier Visa Prepaid card issued by XXXX XXXX XXXX through XXXX XXXX and my tax refund was deposited onto the card. Well back in XX/XX/XXXX, my son was in an accident while driving my car which resulted in filing a claim with XXXX our insurance company. They notified me that they had a claims amount approved and so I contacted NetSpend to inquire if I could have XXXX electronically wire transfer the funds into my account. I spoke to XXXX XXXX on Tuesday, XX/XX/XXXX at XXXX XXXX the Total Loss /Claims reimbursement was now available and if I could have the funds deposited in my account. She said yes and proceeded to give me the routing # and actual account # ( different than the card # ), stating no problem. She then asked if I would like the Mobile text Alert so that I could keep track of actions on the account. I then contacted XXXX and provided them with the information, and they sent electronic payment ( in my fathers name/and my name ) and reason for payment. Ok.. so, I received ALERT on Thursday, XX/XX/XXXX at XXXX. stating XXXX P & C Claim and my balance. Friday, XX/XX/XXXX, I used ATM, as well as made several purchases using the prepaid card. Saturday, XX/XX/XXXX, I called XXXX and asked how I could withdrawal a larger amount then the ATM would allow. He stated that any bank that excepted XXXX would be able to handle the transaction for me. I went to XXXX XXXX in XXXX, XXXX and withdrew {$5000.00} and went to purchase a car. Sunday, XX/XX/XXXX, I realized that I had to wait until Monday to transfer title, reactivate my insurance policy with new car information to legally get it ready for the road. Ready to leave early MONDAY morning, XX/XX/XXXX, I have a text stating there may be a problem with your NetSpend card, and please call XXXX before using card. You are kidding right? Wrong, I call NetSpend as requested, spoke to XXXX XXXX, she stated that The XXXX was requesting ID verification and Social Security card, as well as a utility bill to verify my identity, and requested XXXX to upload their company information along with receipt of what the deposited funds were for. They wanted uploaded documents marked with Reference # XXXX and sent to XXXX. XXXX from XXXX uploaded as requested, document and total loss paperwork in ref to money paid out on this claim on XXXX XXXX XXXX, XXXX, at XXXX. ( XXXX ext. XXXX ). Once uploaded, I called back NetSpend to verify they received requested documents and spoke to XXXX XXXX, who stated that as soon as Bank receives documents they will lift the HOLD. ( approx. 4hrs ) Being the holidays, on XX/XX/XXXX, I called NetSpend again, as I never got an email or text notifying me of funds available. They stated that The XXXX had red flagged the account, and only through them could it have the hold lifted. Also said the only way to get the funds off the account was if the original sender ( XXXX ) pulled the money off the same way they put it on, however, XXXX would be closed until Monday, XX/XX/XXXX. Wow, and this is just the beginning of the different stories and status of my account that the customer service rep. relayed to me each time I would call to check back. This was getting a bit crazy. On Friday, XX/XX/XXXX, at XXXX, I spoke with XXXX XXXX XXXX ( ext.XXXX ), and he stated that on XXXX XXXX, they tried to retrieve the funds off my account and that it had failed. He also stated that my account showed {$0.00} balance So I call NetSpend on Friday, XX/XX/XXXX at XXXX. and they stated that the funds were wired back to sender ( XXXX ) on XX/XX/XXXX, and that XXXX was notified. Saturday, XX/XX/XXXX, at XXXX. XXXX is closed. Wanted to let them know updated info regarding where the funds were being sent. I spoke to XXXX again on Thursday, XX/XX/XXXX, and they stated they had heard nothing about funds getting wired or sent back to them. Also stated if hadnt received monies from NetSpend by Thursday, XX/XX/XXXX, for me to call NetSpend and request them to cancel check ;, and XXXX would send XXXX XXXX label to them, so they could resend to XXXX , and XXXX would XXXX XXXX a check on to my address.. On Wed. XX/XX/XXXX, I call XXXX ( ext. XXXX ), stated they had not received any money nor memo from NetSpend advising the actions We 3-way called NetSpend. They didnt have info in the system of check being sent back to XXXX, and also requested that I resend copy of Dr. License/Social Security card to XXXX for verification of identity and 3-5 days for review/ and will mail check to my address. Ugh! Frustrated, and feeling helpless. This was turning into a game. XX/XX/XXXX, called NetSpend, they stated today was the XXXX day, and that within 24hrs a check would be mailed to address listed by regular mail. I was then put on hold to verify info with supervisor. On XXXX XXXX called NetSpend at XXXX. Again stated that check should be received by XX/XX/XXXX or XX/XX/XXXX. They also stated that there was no reference # yet, but for me to call back on XX/XX/XXXX or XX/XX/XXXX to follow up and get reference # and the money being sent was {$1600.00} On XX/XX/XXXX, I called NetSpend to check on reference # which still wasnt available, and I was told to check back daily if I would like to check for any updates etc. Again, on Saturday, XX/XX/XXXX at XXXX, I called NetSpend to see if any updates or new information was in my account profile. Spoke with XXXX who reviewed notes, said that as soon as customer service was finished with verifying my identity, they would contact me by phone or text. I was never contacted from NetSpend or the XXXX XXXX to discuss account status. The next 3months I was unable to physically get out the bed, finally XX/XX/XXXX was stabilized and resume where I left off. I called NetSpend in XX/XX/XXXX and told them that I had never received a phone call, text or email in response to my account review. They stated that the account was seen as risky and could not verify with my drivers license, SS card, nor the insurance documents that were notorized and uploaded as requested. They never gave any options how to fix the problem in question, however, seemed to have misleading responses trying to assure me that in fact the money would be available and I would be contacted. Thats it thats all. Thank you
04/19/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • FL
  • 33613
 Web
On XX/XX/XXXXI filed a second complaint against Netspend I had purchased a prepaid card and they refused to activate my card saying they could not verify my idenity. Although I had sent them my SS card, driver 's license, XXXX, bank statement, birth certificate, legal court order name change and told them they could contact the social security administration but they said they were not able to contact government agencies. Netspend 's response to my complaint to the CFPB was they suspected I am involved in fraud. So when I called the CFPB again I was advised to file again and send the emails netspend sent me and that I NEVER received the permanent card they said they sent me in anXX/XX/XXXX email, and I NEVER received the check they told CFPB they sent to me. I am contacting an attorney in regards to Netspend accusing me of fraud and failing to activate my card saying they could not verify my idenity although I had a card with them in XX/XX/XXXX with the SAME driver 's license name and # and the SAME SS # but they just could not verify my idenity and would not allow me to use the money I put on the card. Now I get an email a response to my second complaint against them and my response to them telling the CFPB that the reason they didn't activate my card was they suspected me of fraud. IN the email they just sent me now there saying something different now it's because I sent them a derogatory email on XX/XX/XXXXand THAT'S the reason why they refuse to activate and cancelled my card. Here is that email also please note the card I purchased ended in XXXX the email they sent to me on XX/XX/XXXXthat said they sent me a permanent card hey said it ended in XXXX I and then today in their email they said they closed the account and card ending in XXXX what's with all these different card numbers and accounts NOTHING they say adds up. IF they refused to activate my card and cancel forever my card because according to them I made derogatory statements in an email to them on XX/XX/XXXX then WHY would they send me an email on XX/XX/XXXX saying my permanent card was being sent to me? So according to Netspend it's not because they could not verify my idenity and refused to activate my card that's why I contacted the CFPB the first time and it's NOT that they suspected me of fraud that's what they told the CFPB was the reason they refused to activate my card but no NOW as of XX/XX/XXXX it's because well I sent them a derogatory email way back on XX/XX/XXXX I '' M NOT BUYING IT!!!!!!! And is that even " legal '' refusing ti activate my PREPAID card and close out my accounts which was never opened or activated in the first place the one from XX/XX/XXXXhas been closed all this time so what are they even talking about? If there is fraud going on here it is not me it is Netspend. Here is their email copied and pasted. NETSPEND ACCOUNT - Corporate Escalation Response << # XXXX # >> Inbox x Corporate Customer Response Team XXXX XXXX ( 1 hour ago ) to me Account Reference Number : XXXX Hello XXXX, My name is XXXX and I am part of Netspend 's Corporate Response Team. We have received your complaint filed with the CFPB on XX/XX/XXXX. Due to concerns related to derogatory emails from you, which we received onXX/XX/XXXX, as part of our standard process, we have made the decision to permanently close the Card Account ending in XXXX and any other Card Accounts in your name. We are no longer able to offer Netspend services to you. This also means that you will be prevented from opening any other Card Accounts through programs that are managed by Netspend. Under the Cardholder Agreement, we are exercising our right to close your Card Account and return any remaining balance. On XX/XX/XXXX, we mailed a refund check to you for {$10.00} to the address provided in your complaint. You should receive the refund check within 7-10 business days. If you any trouble receive your funds or have additional concerns, please do not hesitate to contact me at the phone number below. Thank you, XXXX XXXX Customer Experience Analyst | Netspend, a XXXX Company | www.netspend.com o ) XXXX | e ) XXXX Here he states the card ending in XXXX I don't have a card ending in XXXX the card I purchased end in XXXX. And the email they sent on XX/XX/XXXX the permanant card they said they sent me doesn't end in that number either it ends in XXXX here is that email copied and pasted Card Activation Reminder Inbox x Netspend Card Unsubscribe XX/XX/XXXX ( 8 days ago ) to me This message contains graphics. If you do not see the graphics, click here to view. Email Security Information Email : XXXX update Card Ending : XXXX Activate your card. Go Keep an eye on your mailbox! netspend XXXX ACTIVATE YOUR CARD > Andronicus, Your personalized Netspend Visa Prepaid Card has been mailed and will arrive in an envelope from Netspend. As soon as you receive your Card, activate it online or make one quick call to XXXX. ( This information is provided with the Card when it arrives, too. ) If, for some reason, your Card doesnt arrive within 2 weeks, give us a call at XXXX to check the status. You can use this link to activate your card when it arrives. ACTIVATE YOUR CARD > This message is an advertisement. If you would like to opt-out of future messages, please unsubscribe using this link. Netspend.com | Privacy Policy | Unsubscribe | Update Email To ensure inbox delivery of Netspend emails, add XXXX to your contacts. The Netspend XXXX Prepaid Card is issued by XXXX XXXX XXXX pursuant to a license from XXXX XXXX XXXX. XXXX XXXX XXXX ; Member FDIC . Netspend, a XXXX Company, is a registered agent of XXXX XXXX XXXX. This card may be used everywhere XXXX debit cards are accepted. Certain products and services may be licensed under U.S. Patent Nos. XXXX and XXXX. Use of the Card Account is subject to activation, ID verification, and funds availability. Transaction fees, terms, and conditions apply to the use and reloading of the Card Account. See the Cardholder Agreement for details. & copy XX/XX/XXXX XXXX XXXX XXXX XXXX. All rights reserved worldwide. XXXX and Netspend are federally registered U.S. service marks of XXXX XXXX XXXX XXXX XXXX. All other trademarks and service marks belong to their owners. Netspend XXXX XXXX XXXX, XXXX, TX XXXX
05/12/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MA
  • 02446
 Web
Netspend Fraud - XX/XX/2020 ( XXXX XXXX ) I believe I am a victim of fraud by Netspend or by people creating fraudulent Netspend credit card accounts under my name. I need help resolving this issue as all my attempts to do so through the company have been unsuccessful. Please provide guidance to me. On XX/XX/2020, I got four emails in a row starting around XXXX ET, over the course of 5 minutes, from noreply@netspend.com. The emails were NOT encrypted ( seems very unusual for such emails ) and each contained a security code, like someone was trying to reset a password or enter an account fraudulently. I had previously never heard of Netspend. On XX/XX/2020, I went online ( https : //www.netspend.com/help/contact/ ) and called Netspend to look into the situation and try to put an end to any fraudulent activity, which I was very concerned about. Before being able to talk with a customer service representative, the automated phone options ( XXXX ) force you to enter either a Netspend account number or your full social security number. I dont have any account with Netspend and I was calling to close any possible fraudulent account, and there was no way I was going to give over my full social security number given my concerns. Unable to reach a customer service representative on the phone, I emailed one of Netspends supposed fraud complaint emails ( spoof@netspend.com ) writing them : I never applied for this card, do not want a card, and believe this represents fraud. It needs to be investigated and the account closed immediately. I tried calling your phone number, but there is no way to reach someone if you don't have an account ( or maybe even if you do ). Unbelievable. There was no response from Netspend. On XX/XX/2020, I got an email at XXXX XXXX ET from card@email.netspend.com stating that Your Netspend card is on the way, although I never requested a card nor would I ever request one with Netspend. The email stated that my Netspend Visa Prepaid Card has been shipped and is on its way to you. Once your card arrives, be sure to activate it and verify your identity. * After that, add money to your Card Account and then use your card to buy groceries, pay bills,1 and shop online! I got similar emails from Netspend on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. On XX/XX/XXXX, I received an email from Netspend stating : thank you for requesting your new Netspend Visa Prepaid Card. Don't forget to activate your Card Account and verify your identity! I noticed that the different emails from Netspend included information stating my email address ( although written differently than I typically type it ) as well as the last digits of the supposed prepaid card. However, some emails included four digits, while other emails included just three digits. On the morning of XX/XX/XXXX, I spent an hour on the phone between XXXX and XXXX trying to reach a customer representative at the customer service number. I entered digits for a social security code ( although I made them up ) when faced with the automated phone system requiring a social security number. Then, after waiting for 10 minutes, I finally reached a representative who immediate started saying she couldnt hear me. I said I could hear her and that I was calling to look into a problem, but she continued to talk over me and then returned me to the automated phone system again. I called back and used the same method to get to another representative. Again, they asked how they could help me, then subsequently said, If you can hear me caller, please respond. I said I could hear him and asked if he could hear me and that I was calling to report a problem, but he kept repeating the same thing over and over several times, like from a script. And then the line went dead and I was in silence. Both interactions seemed very contrived. I believe they could, in fact, hear me and that his was just part of the scam. I have never had any audio issue with my phone and successfully made and received calls with other callers the same day without any audio issues. After my frustrating phone calls with Netspend, I then wrote an email at XXXX on XX/XX/XXXX to the XXXX of Netspend ( XXXX ), and email address that is posted at https : //www.netspend.com/help/contact/ for complaints or compliments. In my email I wrote again that I had never applied for a card, did not want a card, and that I felt this represented fraud and that it needed to be investigated and the account closed immediately. I reported that I had tried to call severals times, but that I had encountered the problems described above with the automated phone system asking for impossible or sensitive information, and then representatives who appeared to be pretending not to hear me while reading from a script. At the end of my email, I wrote that I planned to submit complaints to the Consumer Protection Bureau, the Better Business Bureau, and perhaps law enforcement. I received an automated reply from donotreply@netspend.com at XXXX stating : Thank you for contacting the Netspend Corporate Office . Your concern is important to us and one of our analysts will respond to you within three business days. We are closely monitoring the latest news about the current global emergency. We are open, but are currently experiencing extended wait times to speak with our customer service agents. We strongly encourage you to use our digital tools such as your Netspend Mobile App and website ( located on the back of your card ) for self-service banking and convenient account access. Additionally, to help ensure you receive the best service experience during this time, our Customer Service hours have temporarily changed to Monday through Friday XXXX CST and Saturday through Sunday XXXX CST. Thank you, Netspend Corporate Office I highly doubt that I will receive any further response. The whole situation has been outrageous.
07/30/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • WA
  • 98037
 Web
Netspend account timeline XX/XX/XXXX Informed account frozen after calling customer service and then transferred to fraud dept. The fraud dept informs me someone in XXXX has my SS number and attempted to change the password for my online account. This is why my account was frozen. They offered to reactivate my account for an hour to allow me access to my funds but highly recommended against it due to the security risk. I took the advice. I am told a new card will be issued immediately I should receive it XX/XX/XXXX or XXXX at latest. XX/XX/XXXX An attempt was made by federal express to deliver but I was not home at the time. This was a Friday so I was unable to receive the package until the following Monday XX/XX/XXXX. XX/XX/XXXX I now had my new account card and called Netspend to activate it. I was told due to security reasons this card was canceled and a new one was being sent which I should receive in the next few days.XX/XX/XXXX I called Netspend wishing to talk to the fraud dept as I had questions concerning my security. They would not put me through to the fraud dept and explained I would get my second new card by the next day at the latest and that they were just looking out for me by canceling the first card. I was assured that this fraudster would not be able to access my account because of the secret question they ask me. I informed them that I never have been asked a secret question by Netspend including the call I was on. They informed me that they had asked my address at the beginning of the call. That was the secret question. XX/XX/XXXX I still had not received my second new card. I called Netspend to inform them and was told that the card had been sent to a different address in XXXX. It had been activatedXX/XX/XXXX and they had withdrawn XXXX dollars. I demanded to be transferred to the fraud dept. I was told they would contact me within the next 4 to 6 hours. They never even attempted. XX/XX/XXXX I contacted Netspend explained my dilemma and finally I was connected with the fraud dept.The fraud dept confirmed the card had been sent to XXXX and I would have to file a disputed transaction claim with the disputed transaction dept. They told me the four transactions I was to dispute but could not give me any timeline as to when I could access my funds. I was also informed that I could no longer have an account with Netspend due to security reasons. What the fraud dept would not give me is information as to what extent the fraudster had penetrated my account. Did they now know my address, where I work, my phone number, where I shop? I was told this was confidential and I would need a subpoena. I emailed the disputed transaction form that evening with all the information the fraud dept had informed me to include.XX/XX/XXXXthruXX/XX/XXXXThis is the 10 days allowed for investigation of disputed transactions. Weekends and holidays ( XX/XX/XXXX ) do not count. Though I had expressed the dire need for access to my funds and the XXXX dollars a day my landlord was charging me. Netspend informed me I would be contacted in 6 hours to address my concerns. Then again I was promised a manager would contact me in two days. Neither ever happened. XX/XX/XXXXEven on the due date XX/XX/XXXXat XXXX I was told I would receive a response by the end of the day. Finally I received communication from Netspend. Account credited After many emails to try and find out if a check was being mailed because I did not have an account to be credited. I was informed that I would receive a check in the mail in 20 days. After explaining this was unacceptable Netspend claimed they could no longer communicate with me through email because of security risk. So now I can expect to receive my funds if they are sending them, that were supposed to be available XX/XX/XXXX. ON XX/XX/XXXX. 46 days without access to my funds because of neglect on the part of Netspend. Not only that but they have made matters much worse and harder by not communicating, cutting me off of email communication. XX/XX/XXXX After receiving email from Netspend claiming they could no longer communicate with me through email due to security reasons I called the DIRECT number to the fraud dept. given to me by them. The last conversation via phone with customer service because the direct line that the fraud dept gave me to them was actually customer service. Customer service informed me a check had been processed and stated they would email me XXXX and XXXX statements of my account transactions within the week. I was given a number to call for any other questions I had which I thought was a different dept. Turns out it is the number for The Federal Trade Commission. So I can not email Netspend I can not call Netspend. I can only call the FTC. This is what Netspend has directed me to do.XX/XX/XXXX I received a check for my funds in the regular mail. This is 36 days from when my account was frozen and 26 days from when I filed disputed transaction papers with Netspend. It has cost me XXXX dollars in late fees and I have had to borrow money from coworkers just to live. This on top of the obvious frustration and time spent trying to remedy the situation with Netspend. I still have not received account statements for XXXX and XXXX as promised by Customer service on XX/XX/XXXX, nine days ago. XX/XX/XXXX I received XXXX and XXXX statements shown to have been mailed by regular post office on XX/XX/XXXX. I was told on XX/XX/XXXX that I would be emailed these within two days. There is no information about other security questions.
05/28/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IA
  • 52804
 Web
They're customer service is beyond a disappointment. Other than activating cards or transferring money between users I have yet to run into troubles they have answers for. They have no escalation protocol, no accountability for consumer inconveniences, and no escalation procedure or any way of getting you to someone who CAN ACTUALLY FREAKING HELP U WTH ANYTHING THE APP DOESN'T ALREADY COVER. So if you have real problems, the are sorry to hear about them, can understand your frustrations, but there is ALWAYS going to be NOTHING THEY CAN DO. Their script runs out of " click here if yes '' " here if no '' options before the real problems even start. Is this even legal? A bad business model, horrible for return business or referrals, but. is it against the law? I certainly hope so. Here is my experience. I'll keep it short and to the point. Facts are : I made a claim for transactions I state were unapproved and made without my knowledge. I state my card was stolen and the pin was in my cell which is missing as well. The phone had no screen lock and my acct info/code were stored in an app called XXXX keep. The claim totals XXXX I left one transaction out in error and sent in a claim for it by itself a few days later since the original claim was already recieved. The XXXX claim was denied. The single claim from the same incident was paid. I lost my home, got stuck halfway across the country from my friends, family, and children. I found myself homeless on the streets of XXXX XXXX due to financial hardships this scenario brought about I repeatedly called customer service expressing to them my situation and how serious things were. I even called on the day they declined me while being kicked out of my hotel bc I couldn't pay. I got the room from someone I met in hopes my claim would be paid the next day when they said I'd have a decision. I lost everything I owned, well what I had left ( which wasn't much by this point in time ) that day. I was inconsolable. I had nothing. No way to get to IA where my children were, no way to even keep a phone they could call. Starving most days and the dirtiest I've ever been. I just got home to the Midwest thanks to a good Samaritan this last week. The money was stolen just before my birthday the end of XXXX. I was so desperate I attempted to drive a vehicle that didn't belong to me home to get to my children I hadn't seen in months and wound up in jail for 30 days and have a stolen car on my record. There isn't much I haven't been through at this point and I still can't get a manager, different phone number, next step to take, or even a reason why from anyone at netspend 's customer service headquarters that is as far from it's customers and their problems as they are from reality or an acceptable level of service. I'm in debt and my family hasn't even begun to recover from what this preventable disaster has done to us. My situation is so common. I can't believe they were unequipped to solve the simple everyday problem the XXXX that stole my card left me to turn to them to help me straighten out. I blame the thief for the inconvenience of having to call customer service, but I blame netspend 's negligently incompetent customer service facade for what transpired over the last few months. To say they are unaware there's a problem wouldnt just be absurd, it would be sould crushing. XXXX NetSpend. Ask a sales associate what they've heard about people 's experience with NetSpend cards as a whole. Ask anywhere they're sold. Stick your head out your front door and yell " anyone have any issues with NetSpend out here? '' Someone will warn you or share a story of headaches and unfulfilled needs regarding whoever it is answering these calls. NetSpend knows ... they probably knew before we even smelled trouble. They just didn't care. And THAT is where NetSpend became not just disappointing, but criminally negligent. And while XXXX customer service isn't technically against the law. That definitely is. Words like fraudulent, misleading, and predatory are like flashing neon signs with arrows pointed right at this XXXX company we still allow to do this to our fellow consumers. Although I can think of a lot of words to describe NetSpend as a whole, fully operational, profitable, and available as banking option to American 's everywhere shouldn't be on that list. I've attached all the documentation I could find. Please let me know if there's anything else I can provide you with. Shut this company down. Make them pay their debts. They promised to keep our money safe. When they don't I count on my country 's leaders and my justice system to demand better and keep me safe. Although my story is probably hard to believe, I wouldn't have believed this would be me before I landed here. It took one mistake. One careless act on my part and one immoral act by the thief to leave my world unrecognizable. It took under a minute to put my future, my stability, and my children 's well being in the hands of the company fell through in every promise that led me to them in the first place. I trusted them. Obviously! They had every dime I had. Thousands of dollars of money I couldn't afford to keep somewhere it wasn't safe. I think that's what sucks the most. I trusted them. And I should've known better. -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX Date : Mon, XX/XX/2018, XXXX XXXX Subject : NetSpend needs to be accountable To : Show quoted text
12/30/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • AR
  • 72301
 Web
On XX/XX/XXXX, I received a text message alert from my bank, Netspend, informing me that {$4000.00} was removed from my checking account at a XXXX XXXX ATM in XXXX, VA around XXXX XXXX. I immediately called the bank to inform them that this is an unauthorized transaction, as I live in AR and work in TN. I do not know anyone who lives in XXXX Because the transaction was still pending, I had to wait 24 hours to dispute the transaction. On XX/XX/XXXX, I filed a police report and sent in the documents, and was able to dispute that transaction. As advised by a Netspend representative ( rep ), I canceled the card, changed all of my passcodes, and set a new pin when I received my new card. I received a provisional credit of {$4000.00} back in my account on XXXX XXXX. On XX/XX/XXXX, I was at work and attempted to use my card, but the transaction was declined. I tried to log onto my online account but the password had been changed. I attempted to call Netspend to use the automated service, but the pin was changed. After speaking with a rep, I was able to access my account online. I noted that all of the money from my savings ( over {$7000.00} ) was transferred to my checking and a total of {$11000.00} was removed from my account at several stores in XXXX, Florida on XX/XX/XXXX from XXXX XXXX to XXXX XXXX. I noticed that my anytime alerts had been stopped and changed to an unknown email address of XXXX. I explained to the rep that this was not my email address and I have always used the same email address. I filed a police report but was only able to file a dispute for {$1800.00}, since the other {$9300.00} was still pending. As instructed, I canceled the card, changed all of my passwords and pins, and took away all cards associated with that account. The rep ensured me that since no cards were associated with this account, the account would not be used for withdrawals, even though I expressed concern that the hacker saw my account and routing numbers. I opened a new account with a new card and pin. I was told that the investigation would take approximately 10 days. On XX/XX/XXXX, I was able to dispute the remaining {$9300.00}. On XX/XX/XXXX, I received a provisional credit of {$1800.00}. On XX/XX/XXXX, I was expecting to received the remaining {$9300.00} but was informed that the bank decided that there was no error found. I requested to speak to security, the dispute department, and management but was told that they do not take phone calls. After the run around for several hours on the phone, I expressed my frustration with the rep for several reasons : -Netspend should have had this account on high alert since it had been hacked into, -Netspend agreed that {$1800.00} was stolen, but the {$9300.00} was " authorized, '' even though these transactions were made in the same time frame after pins and passwords were changed, and dozens of transactions made in a different city within a short amount of time, -Netspend failed to block the card and alert me that transactions were made and information changed. I was told that I could not speak to anyone in management until I received an email explaining their decision, which could take up to 10 days. I reminded the rep that it is a pandemic, bills are due, and I have children that would be getting nothing for XXXX because of the bank 's lack of security. The rep ensured me that going forward, my account was high risk and security would be monitoring my account closely. On XX/XX/XXXX, I attempted to use the card to my new account but it was blocked. I called the bank. The rep informed me that purchases were attempted on XXXX using a virtual card. I informed the rep that I have never used a virtual card and it must be a hacker again. She ensured me that no money was removed from the account and that security is monitoring very closely. She was able to cancel the virtual card the hacker created, and I saw the anytime alerts had been changed to an unknown number of XXXX. I changed the alerts back to my phone number and instructed her to place every security feature they have on this account. XX/XX/XXXX, I received a text message from Netspend stating that there was a problem with my card and requesting that I call the bank immediately. I called the bank, but when attempting to verify my identity with my security questions, I could not verify my address. The hacker had changed my address on file, so my current address was not listed. The rep did not give me any information about the account and could not tell me if money was removed, even after I explained that my account had been hacked into twice within the past 6 weeks, verified that I could send them a government-issued ID with my address listed, and gave them the correct social, card number, etc. I eventually spoke with 7 other reps, who all told me the same thing : They all expressed that they could not give me any information about my account, I could not dispute any transactions, and I could not have the {$1100.00} that was in this account. I was also informed that both of these accounts were closed and I had no way to access money and they could not look up my account with my current card, which I was holding in my hand at the time of this conversation and during these unauthorized transactions. Throughout these past 6 weeks, I was promised several phone calls from the dispute team and customer satisfaction but have only spoken with one person who could not provide any information or resolve.
03/26/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VA
  • 23224
 Web
This complaint is against NetSpend Corporation but I am providing background information on how the complaint arose. On XX/XX/21 I utilized the XXXX Website Service called XXXX XXXX to request 4 hours of moving services through a company called XXXX XXXX XXXX XXXX XXXX. In order to secure the reservation customers are required to prepay for services. I prepaid {$240.00} using my Netspend Corporation prepaid card for a 2 person crew and 4 hours of moving services to take place on XX/XX/21 to assist my XXXX father relocate from a single family home to another single family home. A person who identified himself as XXXX XXXX XXXX XXXX XXXX XXXX XXXX would only respond by text and confirmed, " We are on the way. '' XXXX XXXX XXXX XXXX XXXX never showed up to assist in moving. We stayed up all night at the property and no one arrived. Even worse, they stopped responding through any means. I left several voicemails and requested contact because I had already secured a 26 foot XXXX Moving truck and had no movers. I was forced to hire another moving company to move the items and required additional time to rent the XXXX. Even worse, my XXXX father was forced to help move items in order to ensure he could get moved in time. The only available new company charged more for less hours. On XX/XX/21 I tried wholeheartedly to resolve this dispute with XXXX which transferred me to XXXX XXXX. I spoke with a customer service representative at XXXX XXXX who provided such poor service I had to request a Manager. I explained to the Manager I was livid her employee just told me that I, " must have had the services provided because XXXX XXXX XXXX provided the Moving Code. '' I explained to the Manager no one from XXXX XXXX XXXX showed up to start the job and also I was very concerned because I did not provide the Moving Code to the company. I was advised by XXXX XXXX since they were a third party marketplace that connects customers to moving companies in their local area they could not issue a refund. I would have to contact XXXX XXXX XXXX to request a refund. I explained that I had already contacted XXXX XXXX XXXX and they will not respond. I also requested XXXX XXXX formally document my complaint that XXXX XXXX XXXX never showed up to start the moving job and remove them from their list of available movers as they were a fraudulent company. I contacted XXXX XXXX XXXX again on XX/XX/21 and they did not respond. My final hope was to contact my financial institution, NetSpend Corporation, to request a refund for services never provided. On XX/XX/21 I advised the Customer Service Department to dispute the transaction due to no services being provided. I explained I was required to prepay for moving services and the company never showed up. I was advised NetSpend would complete its investigation and it could take up to 90 days for a determination. I explained I had been a customer of theirs for years and they could see I was a credible consumer with my payroll deposited for years. I was requesting the refund as soon as possible because I had already paid another {$270.00} for another moving company and another {$100.00} for relatives to help move remaining items that could not be carried by hand. Each time I contacted Netspend I was assured, " not to worry our Dispute Team will review your dispute and has all the information necessary to process your refund. '' I was told I would receive an update on XX/XX/21. On XX/XX/21 I received a secure message through NetSpend that my dispute had been declined based on information provided by the merchant. I spoke with a customer service representative to request information on how to appeal the decision. She claimed there was no option to appeal the decision of the Dispute Department and put me on hold multiple times as I requested a Manager. After waiting on hold 3 times I was finally placed on the line with a Manager. I advised the Manager I was not frustrated with him or the previous agent, but the situation. I have now waited over 7 weeks to be refunded for services that were never provided only to have my request declined. Even more insulting, the Manager claimed I would have to wait 10 days for the Dispute Department to send me an email with the information provided by the merchant before I would possibly be given the option of a " callback '' with the Dispute Department. I had already been promised a callback from someone in the NetSpend Corporate Office and never received the callback. I explained to the NetSpend Manager waiting 10 days for an email to confirm the information I had already shared with him was unacceptable and I would be pursuing further action. This is the purpose of my request today. I feel I have been denied my refund unfairly with no recourse for appeal. Furthermore, it is consumer abuse to be denied a refund for a service never provided and discriminatory to have my refund request be treated differently because it is a prepaid card. Had this complaint been through a normal bank I would not have had to go through this nightmare to request a refund for services never provided. I am filing this formal complaint to obtain my refund and protect consumers of NetSpend from their arduous and unfair dispute resolution practices. I am requesting refund of the {$240.00} and any punitive damages your office sees fit to ensure this consumer abuse does not continue at NetSpend. Thank you for your consideration.
10/30/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with overdraft
  • Overdraft charges
  • TX
  • XXXXX
 Web
My XXXX XXXX Netspend prepaid card went into over draft in the amount of - {$53.00} on XX/XX/XXXX. However, onXX/XX/XXXX while working as a FEMA Government contractor, XXXX XXXX/Netspend allowed an unauthorized overdraft in the amount of {$1100.00} to be processed on my PREPAID card even though the funds request was unsupported and funds were unavailable. This unauthorized allowance caused a cumulative negative balance of - {$1100.00}. OnXX/XX/XXXX, I rented a economy vehicle from XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) at a rate of {$180.00} per week ( see attached contract ). XXXX XXXX XXXX solicits their rental services with the option of placing a credit card on their rentals or cash only. I explained to the Manager ( XXXX XXXX ) my employment as a FEMA Contractor required me to be away and I placed a {$750.00} cash deposit down for the rental ( see attached receipts ). The manager ( XXXX XXXX ) asked me to leave a card on file with him and he made a copy of my prepaid card. On XX/XX/XXXX I made an additional cash deposit of {$200.00} and another cash deposit of {$300.00} onXX/XX/XXXX. I returned the vehicle on XX/XX/XXXX and was livid when a saw a charge of {$1100.00} on my Prepaid card from XXXX XXXX XXXX in addition to the XXXX cash deposit. I immediately contacted XXXX XXXX XXXX and when my phone calls were refused I contacted XXXX XXXX Netspend to dispute the transaction. I closed the prepaid account and was told by the XXXX XXXX Netspend representative that a provisional credit would be issued to my account if I sent an email with my dispute documents and the following DISPUTE CLAIM NO. and REFERENCE NO. ( XXXX XXXX. XXXX & XXXX XXXX. XXXX ) to their dispute department within 10 days. I sent the email the same day, however, have yet to see a refund or provisional credit ( see attachment ). On XX/XX/XXXX, I received notification from mail track that the email sent to : XXXXXXXXXXXX HAS NOT BEEN OPENED ( see attachment ) XXXX XXXX legal terms and conditions ( B ) How the Optional Overdraft Protection Service ( the Service ) Works : Specifically page 15 ( see attached ), states ( see XXXX XXXX Terms and Agreement of Service attachment ), you generally do NOT have the right to make transactions or incur fees in the amounts EXCEEDING the available balance of your card account. However, as a non-contractual courtesy, the Service is available on your Card Account if you elect to participate ( opt in ) and you have met each of the activation and eligibility requirements described below. If you opt in, the Primary Cardholder or any Secondary Cardholder may make transactions that exceed the balance of your Card Account and may incur fees on the Card Account, subject to the limitations herein. My card account did not meet the terms and conditions to remain participatory in the over draft protection program or remain active under XXXX XXXX Netspend guidelines, however, XXXX XXXX Netspend violated the terms and agreements of its own legal contract by allowing my account to remain active contrary to the violation of its own policy. ( see below ) XXXX XXXX legal terms and conditions ( A ) Activation and Eligibility, specifically page 16 ( see attached ) : To activate the Service on your Card Account you must take the following steps : After activation of the Service, you must continue to receive XXXX deposits totaling {$200.00} every thirty ( 30 ) days. If you fail to receive XXXX Deposits totaling at least {$200.00} every thirty ( 30 ) days after activation or your account has a negative balance for more than ( 30 ) days your card will be immediately deactivated. Overdraft protection was activated on my accountXX/XX/XXXX. Subsequently,XX/XX/XXXX, XXXX, XXXX and XXXX, my Card Account exhibited ZERO XXXX Deposits and held a negative balance of - {$80.00} for 90 days ( see attached statements coveringXX/XX/XXXX thruXX/XX/XXXX ). In lieu of the obvious cause for deactivation XXXX XXXX Netspend allowed the Card Account to remain active, thereby violating its own contractual agreement which states, IF YOU FAIL TO RECEIVE XXXX DEPOSITS TOTALING AT LEAST {$200.00} EVERY ( 30 ) DAYS AFTER ACTIVATION OR YOUR ACCOUNT HAS A NEGATIVE BALANCE FOR MORE THAN ( 30 ) DAYS YOUR CARD WILL IMMEDIATELY BE DEACTIVATED. XXXX XXXX legal terms and conditions ( A ) Activation and Eligibility, specifically page 16 state : If your Card Account has a negative balance on any one occasion for sixty ( 60 ) days, the Service will be permanently deactivated. Per my attached Card Account statements my Card Account evidenced a negative balance fromXX/XX/XXXX thruXX/XX/XXXX, which exceeded XXXX XXXX Net Spends ( 60 ) day deactivation activation and eligibility requirements by 30 days Furthermore, XXXX XXXX Netspend is aware the Cardholders previous Card statements do not evidence individual transactions of more than {$500.00}. However, XXXX XXXX Netspend remained complicit in the allowance of an uncharacteristic and unauthorized transaction which exceeded characteristic trends by more than 200 % ( percent ) thereby ignoring purchasing trends associated with the account in question, resulting in a failure to adequately maintain the security of the Cardholder. XXXX XXXX Netspends allowance of an unauthorized and uncharacteristic transaction and its failure to abide by its own terms and agreements of service constitute a 'breach ' of the agreement.
12/02/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • OH
  • 45342
 Web Servicemember
Hello my name is XXXX XXXX and I am having problems with Netspend which has XXXX. I have attached emails from XXXX XXXX In XX/XX/XXXX I had {$10000.00} removed out of my account and my stimulus money sent back to the IRS. I opened my checking account with XXXX in Netspend in XXXX or XX/XX/XXXX. I later added my ex fianc XXXX XXXX to my account. XXXX XXXX owed me almost {$14000.00} that I loaned him. He agreed to have his Social Security deposits put into my checking account until he had paid me what he had owed me. XXXX XXXX finally gave me all the money that he owed a me. I then had him removed off of my account on XX/XX/XXXX. XXXX and I parted ways and on XX/XX/XXXX XXXX XXXX had a female call and say she was me because XXXX XXXX has all of my personal information. And she requested that all Social Security deposits in XXXX XXXX name be reversed out of my account. I was going XXXX shopping and thats how I discovered that my card had been compromised I immediately called I have been trying to get my money for almost a year now and I have gotten no where.So I called Netspend and they told me that all the deposits were reversed Back to Social Security and I had to contact XXXX XXXX and get my money back from him. Now do you really think he was going to give me my money back after he had it transferred out of my account? That was not going to happen. So being very irate I called over and over and over and over again ever series of days and weeks and talk to different people and all they told me They would have corporate call me back yeah they called me back all right from a blocked phone number and they said they were going to call anywhere from 1 to 3 days well I dont keep my phone in my hand so I guess I missed them once or twice and I finally got a hold of them well needless to say I was not very nice on the phone because this is extremely a lot of money to me and Ive almost lost my home and livelihood because of this. XXXX XXXX has called and said that I stole money from him and made up a bunch of XXXX because he scared that hes going to get in trouble for what he and some girl did. So I talked to several people in corporate and I have entered that paperwork for you I also contacted a federal lawyer who is a friend of mine and asked him if the bank was allowed to do that! He said absolutely not. That if he was removed off of my account he can not do that a Social security deposit can not be reversed or garnished. he also informed me that it didnt matter where the money came from Once the money was in my account that is my money XXXX XXXX was hurt because we had split up. So do you see my frustration? Now my sister and I recently contacted them again and talk to XXXX you have her information she informed me that she was going to pull the recording of the phone call on XX/XX/XXXX and compare voices and resubmit the evidence to their fraud department or legal department that was two weeks ago I have called her repeatedly and asked her for a copy of the decision of the investigation of why my complaint was denied and I still have not gotten it I was also informed by her that someone called in and had my email changed on my account XXXX To XXXX. And I told XXXX XXXX that I never called in and had my email changed and she said that probably explained why I hadnt gotten any correspondence from them. So she said she was going to pull the tape recordings. Needless to say I have not heard from her nor anyone else from Netspend or XXXX and I have yet to receive any paperwork. And there are federal laws and statues pacifically states that Social Security can not be reversed. Federal law is the law the last time I checked. I simply dont understand how in the world someone can call over the phone and have money reversed out of someones account XXXX XXXX XXXX not on my account and then I was also informed that the money wasnt actually removed from my account until XX/XX/XXXX of XXXX. I didnt know in the United States of America that anyone thats not on your bank account are used to be can call and have funds taken out of an account that is not yours. This has almost caused me to be financially Ruined. The XXXX person I sent you information on is the person I first talk to you and she was so rude very very rude all the Staff there is rude I really want to go to the media and blast them because people need to pull their money out of Netspend that is crazy that anyone can call and And have funds transferred. They broke the law they XXXX up they keep changing your story please help me get my money they owe me a total of {$10000.00} XXXX and they also sent my stimulus money back to the IRS and IRS has no record of it thank you for your time I greatly appreciate it you do a wonderful job please make sure a decision and help me XXXX is coming Ive got bills and I am broke. Thank you for your time XXXX XXXX Oh one more thing they told me that someone called and had the money transferred and then about two weeks ago I called and the third shift supervisor on fraud told me that the money had been accessed online and tell me all of the transactions and amounts and now I understand why I couldnt get on my online account I know that you can find IP address and you can figure out what address and what device that was done on I would greatly appreciate it because its sad that people can actually steal money and its OK
04/07/2022 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Banking errors
  • TX
  • XXXXX
 Web
I have a NetSpend Debit Card with a NetSpend Savings Account and have had these accounts for many many years. Then all of a sudden, on XX/XX/XXXX - ( not the end of the Qtr ), my savings account was closed and the funds were transferred into my debit card account. This was done without any notice and not requested by me. I looked at my emails and any type of messages from NetSpend and there was no explanation as to why this was done. In addition, I looked at my TOS from NetSpend when I signed up for the accounts and there was no information as to why or how, or if NetSpend would close a savings account, especially without any notice. In addition, when I logged into my NetSpend account the option to open a savings account was available and when I tried to do, I got an error that said that my savings account was closed and that I could open a new account on XX/XX/XXXX. So now have I not only lost one month of interest ( XXXX to XXXX ), I will now be losing out on an additional 3 months of interest = in total 4 months ... for no particular reason... Here are the following email message communications btwn NetSpend and myself -- XX/XX/XXXX - XXXX - Savings Account Closed - XX/XX/XXXX -- WHY??? TO NETSPEND Hello, I would like to know why my savings account was closed on XX/XX/XXXX?? In addition, why am I not able to re-open a savings account that I had opened and was closed not by me until XX/XX/XXXX??? There is no reason for my savings account to have been closed. Also, now that my savings account has been closed, I will lose out on interest for 3 months now??... I am very upset about this and would like answers immediately... Thank you for your prompt attention to my requests .... XX/XX/XXXX - XXXX - In addition - Closing my account- on XXXX - lost a month of interest TO NETSPEND In addition, whoever closed my savings account - on 3/5 - caused me to lose interest in my saving account for the 25 days remaining in the month .... Please explain this!!! XX/XX/XXXX - XXXX - Re : In addition - Closing my account -onXXXXlost a month ofinterest FROM NETSPEND Thank you for contacting Netspend! I understand that you would like to know why your savings account was closed. Please be informed that it was closed due to card account inactivity for 365 days. You can reopen your savings account on XX/XX/XXXX. We are sorry to hear that you had a bad experience with our Customer Service. Our company is committed in providing high quality services that meet the needs of our customers. Rest assured that we are going to do our best to come up with a good resolution to better assist you and all our valued cardholders. Thank you for choosing Netspend. Have a great day! XXXX Customer Service Agent Answers to frequently asked questions can be found online at https : //www.netspend.com/XXXX or by calling Customer Service at XXXX-Netspend ( XXXX ). XX/XX/XXXX XXXX - ReIn addition - Closing my account - on XXXXlost a month ofinterest TO NETSPEND Dear XXXX , I would first like to know where it is in the XXXX XXXX for my NetSpend Savings Account / Debit Card that my accounts will be closed due to card account inactivity for 365 days. I am unable to locate that information in my current XXXX XXXX Secondly, if this 365 day rule exists - then why would a XX/XX/XXXX card account transaction in addition to XX/XX/XXXX withdrawal debit from my savings account not satisfy the 365 day rule.. in which Netspend gave me NO NOTICE and closed my accounts on XX/XX/XXXX - not 365 days from my last transaction or activity on the account.. Please provide me with the documentation of where this information and the section it is listed showing that both my Netspend Visa Account and my Netspend Savings Account will be closed. Thank you for your prompt attention to this matter... Respectfully XX/XX/XXXX XXXX - Assistance with this question sent on XXXX - no response with info requested. ( included email message send on XXXX ). TO NETSPEND. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - As of today, XXXX, I have received no communication from NetSpend providing me with the documentation where this information is that says they can or will close all accounts if 365 days are complete without a transaction being used. In addition, my account had transactions in it... less than 365 days - with transfers taking place in addition to interest being added every 90 days for the savings accounts .... I feel that the response I got from NetSpend customer service did not answer my questions and they have failed to provide me with the requested information I have asked for showing these terms and conditions that they are saying exist. I feel like they have intentionally transferred my funds from savings to their debit card and then put a 3-month hold on opening another savings account so I would lose out on 4 months of interest without just cause or merit. Please help me in getting the interest lost due to their negligence and help me to force them to provide better service and to notify their customers in advance when such a thing is about to occur - the closing of their savings accounts - instead of no notice...
02/17/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • MN
  • 558XX
 Web
Throughout XXXX, I opened various debit card accounts ( XXXX, Netspend, XXXX XXXX, and ACE Elite ), all of which used Netspend for their account services. After trying to activate my card for ACE Elite, I was notified that Netspend was closing all of my accounts. I had received no warnings during this process, and had deposited much of my emergency savings into these accounts ( totaling over {$10000.00} ), so on XX/XX/XXXX I contacted Netspend via email, to get some clarification and to see if this could be reversed. I received a response from XXXX XXXX on XX/XX/XXXX : " Hello my name is XXXX and I am part of the Presidents Corporate Response Team. I am contacting you regarding your account closure. On XX/XX/XXXX, our Risk Management Team closed your Card Account, because we identified several high risk factors associated with your Card Account. We also marked your identification information as ineligible to receive future services from any Netspend managed programs. The specific Card Account activity that triggered the closure is not disclosed to consumers for security purposes. We are sending you out a check for any of the remaining funds you had on your accounts. You should expect to recieve the check within 20 business days. '' On XX/XX/XXXX, I replied to that message to voice my disappointment and frustration, and to see if I could possibly be provided any more details. Here is my response from XXXX : " When the decision is made to close the account it is right in the moment that we do it and it is not planned. This is done because if we find something severe enough that it could effect the customer or the funds on the account. Unfortunately, we will no longer be able to provide you services with our company. We will ensure that the checks do get sent with a tracking number to ensure that you know when it will arrive. I apologize once again that we are unable to continue business with you. '' During this time I also sent in a complaint with the XXXX XXXX XXXX ( complaint # XXXX ), as I felt this was a completely unfair way to treat a customer. I also expressed how I was nervous about not having access to my savings during this time. On XX/XX/XXXX, XXXX reached out again with an update : " Since our last correspondence through email, some information has changed as far as how we are sending your funds. When I attempted to send you out a check our Risk Department stopped the check from going out and informed me that the funds must be reversed back the depositor. This means that we are going to electronically reverse the funds back which is a faster and safe process. Please allow up to 6 business days for them to receive the funds back. '' At this point I realized that they were using the return feature used by banks for ACH transfers. Typically this is done within a few days of the original transaction, but in this case they were returning the funds months later. I later had to get things sorted out with my other bank and even my employer, who were both very confused about the situation. The biggest issue at this point was that at one point I had deposited {$15000.00} into the XXXX account, but had transferred much of that back to my main account. The amount in that account hadn't been returned yet, so I reached out to Netspend again to inquire about it on XX/XX/XXXX. That same day, XXXX reached out again : " So part of the funds was returned back to University of MI electronically, however the check was stopped by out Risk Department and they are declining to send the remainder funds to you. Because the deposit amount is larger than was left on the account we can not electronically reverse the deposit. We will need the following from XXXX XXXX : THE DEPOSITOR CAN PROVIDE NETSPEND WITH A LETTER OF INDEMNITY IN ORDER FOR US TO RETURN THE FUNDS TO THEM. THE DEPOSITOR CAN EMAIL AN ELECTRONIC IMAGE OF THE LETTER OF INDEMNITY TO XXXX OR FAX TO XXXX. REFERENCE NUMBER/ACCOUNT NUMBER MUST BE INCLUDED IN THE LETTER ( XXXX ) AND THE IMAGE MUST BE LEGIBLE. AN ORIGINAL COPY WITH ORIGINAL SIGNATURE CAN BE MAILED AND RECEIVED AT XXXX XXXX XXXX XXXX TX XXXX. This will allow us to legally send the funds back to them in the form of a check. '' I sent a couple of follow-up emails ( on XX/XX/XXXX and XX/XX/XXXX ) to ask for some clarification, but I never received a response from Netspend. I did reach out to my bank to let them know what was happening, and that I couldn't get my funds unless they sent the letter of indemnity Netspend apparently needed. After much discussion with someone from my bank, they agreed to send the letter of indemnity to XXXX, which was sent XX/XX/XXXX. I have received no communication from XXXX since then. However, I did reach out to their customer support for my XXXX account on XX/XX/XXXX to check the status of my funds. The representative confirmed that they had received the letter of indemnity, but were surprised the funds hadn't been sent out. It was well over 20 days, so they passed along my contact information for someone to reach out to me soon. However, I have not received any communication since this call either.
02/25/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NY
  • 134XX
 Web Servicemember
On Tuesday XXXX XX/XX/2021, I received in the mail an ACE Flare Account ( Visa ) Debit card with my full name printed on it issued by XXXX. It was accompanied by a paper flyer instructing me to " activate my card '' and " add money. '' This was entirely unexpected -- I did *nothing* to solicit this debit card, and do not wish to have a debit card issued by XXXX or any other company. I am fearful that this is either a result of identity theft or predatory marketing practices, but as I will explain below, I find that I am unable to investigate further without using automated services to give my social security number to ( ostensibly ) XXXX, which I do not wish to do for several reasons, which I will enumerate as well. Yesterday, Wednesday XXXX XX/XX/2021, I first attempted to call the customer service number given on the back of the Flare Account card. I tried several options paths on their automated system, but regardless found there is NO WAY to proceed without in effect activating the card, by entering the last four digits of one 's social security number. This is extremely problematic on two counts : 1 ) I do not want to open this card, first and foremost because I have no desire to do business with this company, and object to the deceptive marketing practice they seem to be directing at people. I can imagine other consumers being confused as to whether this is something their bank sent them ( I also called my regular bank on XXXX XXXX and verified that this was not an action on their part, and put a security alert on my account as a safeguard ). 2 ) I do not want to be forced to open a card that I will then have to close, solely for the purpose of closing this, m because this will negatively affect my credit score ( rapid openings and closures are penalized ). How many consumers will be duped into getting entangled with this company, and then profit it or others by being charged higher interest rates because of the action that is interpreted to be negative on their parts, but they were ensnared in through no action of their own? 3 ) And, since I did not solicit this card, I fear that some kind of identity theft may still be at play -- if the card is opened, will someone else be able to act in my name? The customer service representative at my bank warned me that multiple companies are marketing their debit card products aggressively as a result of the issuance of stimulus checks, which again is objectionable on multiple grounds. Careful reading of the Flare AccountXXXX customer agreements reveals a fee structure for transactions. So if this is indeed an action on the part of the company rather than an individual seeking to open an account in my name, the action is nefarious -- a company is targeting consumers who may be unbanked or financially unsavvy, to convince them to deposit their government benefits with the debit card service, which would then siphon off the fees for its own benefit rather than the maximum benefits being available to the recipients themselves, if they instead opened an account at a more ethical and reputable credit union or bank. The customer service representative at my bank ( I really appreciate my bank! ) also found several additional customer service numbers for the parent company XXXX, but when I tried to call them, I was prompted by an automatic system to enter the first six digits of the unsolicited card, which again routed me back to the Flare Account/Netspend automated system, which prompted me to enter the digits of my social security number to activate my card, which again I do not wish to do for the reasons I have described. What I would *like* is to be able to speak with a real, live customer service representative from either XXXX or its subsection for the Flare Account Debit card, to try to investigate whether someone else tried to solicit a card in my name. But I can not, as even the CFPB website recommends, try to resolve the issue with the company first without divulging identifying information and being forced to give my consent to a financial product that I never wished to receive and that could have negative consequences for my financial status and well-being, even if I never use it. I would also like for this unactivated account to be wiped from XXXXFlare Account 's system, so that there is no potential for someone to pose as the person with my name at my address to begin using this account in any way. If XXXX and its subsidiary offices/product of the ACE Flare Account make it impossible for consumers to investigate a possible fraudulent account being opened without being forced to activate the account, they are either opening the door for financial fraud to happen, engaging in predatory marketing practices, or perhaps even both. I would greatly appreciate assistance in both remedying my individual situation, and investigating the practices that are emerging at this time, evidenced by XXXX/Flare Accounts, to target persons to deposit government benefits, tax returns, and their pay in accounts that serve to deprive them of their material benefits rather than serve them.
01/06/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MO
  • 63116
 Web
My Netspend debit card was stolen on XX/XX/XXXX and PIN number compromised. Two unauthorized ATM transactions ( at 2 different locations ) were made as a result. A dispute was made the same day as well as a police report filed and a provisional line of credit requested. The dispute was quickly declined with no account credit given. I was informed their decision was based on " no error found ''. I was told these transactions were consistent with my spending habits and I did not change my PIN. After receiving the documentation to back up their findings, the one ATM they said was consistent was used several times during XX/XX/XXXX-XX/XX/XXXX. I argued their findings did not show any consistency since they occurred 4-6 years earlier. The other ATM was never used at all. The PIN was never changed because I had not yet realized at that time my debit card was missing. The dispute was opened back up for further evaluation. I tried calling several times over the next 2 months for updates. The only way you can do this is to schedule a return phone call or by email. Both take up to 48 hours for a response. They have no direct incoming phone lines and your call can not be transferred to them. I did finally get a response and was told they needed a copy of the police report as this would show sufficient proof to grant me credit. I got this report from the city ; s Records Division and faxed it to the dispute dept on XX/XX/XXXX. After another long wait, I finally insisted on a higher level manager who escalated this dispute. After a couple days, I received a phone call from a representative who told me they still found no error and the police report was just an " incident report ''. It was not a valid police report. The only way for me to get my money back was to pursue prosecution on my own. They said this was their final decision and the case was considered closed with no account credit given. Additionally, after 6 long frustrating months of fighting this, another transaction was attempted from a XXXX member on XX/XX/XXXX. I called Netspend the same afternoon and was told this would not go thru. They noticed the person attempting the purchase was having trouble and errors were being made with the merchant to indicate suspicious activity. I was advised this was being declined and the money would go back into my account. Somehow this fell thru and I was still charged. Five days later 9 more charges came through from XXXX. These occurred during the middle of the night and early morning hours when I was still sleeping. These charges were all debit signature purchases and total {$1500.00}. When I woke and realized, I called immediately. Several of these charges were actually still pending and I told them to stop payment or decline them because they weren't mine. I was told they could not do this but had to wait for them to post first and then dispute them. This is false information as one of my own legit transactions for a mere {$14.00} was declined based on being suspicious. The only credit I have received so far out of all this has been for {$110.00}. My balance was nearly wiped out and more disputes had to be started. I had to wait for another new card. After receiving that & activating it, I was able to use it 2-3 times until XX/XX/XXXX when I tried to pay a bill. The card stopped working and I was blocked from logging into my account. When I called to find out why, I was told my account had been closed. The little balance I had left was {$410.00} and this would be sent to me by paper check which would take 15-20 days to receive. They also said the latest disputes were still on-going and I guess they will send them by paper check as well. My whole argument with this latest activity is why these transactions were not stopped from the start since suspicious activity was evident to begin with. I was clearly told the 1st one on XX/XX/XXXX was being declined. Not only that but why would NINE MORE transactions be allowed? To make matters even worse, they closed my account out entirely which denied me access to the balance I had left. What am I supposed to do now? My direct deposit had to be rerouted and I have been left with nothing. Closing the account with no indication was wrong. It was not only untimely but not necessary. This could have waited until disputes resolved and still allow me access to my balance of {$410.00}. This has left me devastated. Netspend has lied to me, deceived me and then closed my account without my knowledge. I am now desperate and stuck in a serious financial jam with bills to pay. I have been more than patient and have supplied sufficient proof of fraud. I feel all I have been given this entire time is the run around to avoid reimbursement. These business practices should clearly be deemed unethical and completely unfair. PLEASE HELP!!!!!
12/27/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 94565
 Web
On XX/XX/XXXX I withdrew {$900.00} from XXXX XXXX XXXX ATM XXXX XXXX XXXX in XXXX XXXX, CA. It is called the XXXX XXXX XXXX. The withdrawal was done in 3 separate transactions directly following one another with a {$3.00} fee assessment per transaction.. I had not withdrawn from this account in quite sometime because I was saving to pay off an IRS debt and for the XXXX holiday. On XXXX XXXX I called to check my balance and it was reduced to practically nothing, when I was expecting it to be close to {$5000.00} or more. I immediately went online to discover there were several withdrawal transactions totaling over {$4900.00} that I did not make, or authorize, starting XX/XX/XXXX until XX/XX/XXXX. I immediately contacted Nestspend on XX/XX/XXXX and waged a complaint, asked them to reissue a new card and change my PIN number. They said they would open a dispute immediately and contact me with the outcome. I told them there existed only 1 card and I was flabbergasted because it appeared that someone was using a card with my actual PIN number. They said they would address it right away. On XX/XX/XXXX, Netspend responded stating they found no errors for three reasons listed below : 1. The merchants disputed are consistent with your account activity. 2. Our records show that the PIN was not changed prior to the period of unauthorized usage, or that the last PIN change was completed by a phone number, IP address, or device linked to you. As at least one of the unauthorized transactions within the claim was PIN based and we have determined that the PIN transaction ( s ) were not in error, we have also concluded that the signature transaction ( s ) in the claim were not in error. 3. Our records show that the disputed activity occurred near your regular areas of activity, such as the city where you live or shop. All of the reasons stated are dismissive of the fact that someone either skimmed my card or there was a duplicate card issued and my Pin was confiscated. I asked them to elevate the matter to a higher authority and scheduled an appointment with their dispute department, of which they never called or further responded. I then went to the XXXX XXXX XXXXXXXX XXXX main office in XXXX XXXX on XXXX and they said they had been experiencing a rash of skimmer machines being placed on their ATM machines and the XXXX XXXX Police Department is fully aware of the matter. I visited the XXXX XXXX Police Department on XX/XX/XXXX and yes, in fact XXXX XXXX XXXXXXXX XXXX XXXX XXXX had in fact been breached and a skimmer was fraudulently placed on their machines, and by request from the bank manager, removed by the XXXX XXXX Police Department on XX/XX/XXXX. Their branch had been closed for well over a month and only opened up on XX/XX/XXXX, in which the bank manager then received numerous complaints and called the police to have the skimmer removed. A SKIMMER functions to duplicate a debit/credit card, while simultaneously capturing a clear view of the card recipient inputting their PIN number. Thus, the ability to duplicate the card and access the information via the PIN number. I secured a copy of the police report and immediately sent a follow up complaint on XX/XX/XXXX to Netspend 's Dispute ResolutionDepartment with the police report attached. The report confirmed the removal of the skimmer, the date, location, and the redacted manager 's name. The XXXX XXXX XXXX XXXX XXXX on XXXX XXXX XXXX in XXXX XXXX, CA is where my original transaction took place on XX/XX/XXXX and where the skimmer was place and removed on XX/XX/XXXX at XXXXXXXX XXXX. On XX/XX/XXXX the perpetrator ( s ) visited that same branch to illegally withdraw my funds and from there went to XXXX, CA to a XXXX XXXX and repeatedly withdrew my funds everyday until they depleted my account. My only fault is not checking my account everyday to catch them in the act ; I never conceived such a thing could take place. I have had a Netspend card for a very long time. I trusted that should such a thing happen Netspend, and all financial and banking institutions, would thoroughly investigate and correct any wrongs on behalf of their customers. I have direct deposit with Netspend with my paycheck from XXXX XXXX XXXX XXXX and feel completely violated and dismissed by Netspend. The perpetrator stole {$4900.00} from me and Netspend is dismissing it with evidence proving otherwise. I am victim of fraud and desire for this violation to be addressed and rectified. Please help me bring further attention to this matter so I may get my money back and actions can be taken to apprehend the suspect ( s ). Please keep me posted upon their response to your agency and inform me if there is anything else I can do to receive justice. Thank you, XXXX XXXX
10/02/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NM
  • 880XX
 Web
Netspend , Inc has set up fake forged illegal accounts in my name. Please excuse the exhibits but its my dumpster evidence trash. I first discovered at least One fake forged account with XXXX XXXX XXXX, XXXX in XXXX XXXX, Tx in XXXX. 2 checks were stolen from my from the middle of several checkbooks that were stolen, forged and cashed at XXXX.Both checks bounced.XXXX looked on the top of my Company checks and wrote me 2 letters of NSF. I called asked where their bank was located and I was told I should know I have accounts there for 2 years. Corporate and local were called demanding copies of the stolen checks, copy of application of who opened account, copy of all documents XXXX used to verify my name, all statements, close account, send me refund since its in my name that is fake illegal account in my name. I was promised by corporate and local. I bring witnesses every time. When i paid the 2 checks XXXX would not even give me receipt, or any paper work because I said I'm going to the police to arrest the criminal. I told as I have a commercial account for my XXXX business, don't ever accept a check from XXXX XXXX XXXX XXXX because it will be stolen. Soon as I said I was going to police XXXX became very upset in front of two witnesses and said she'd have me arrested. But not her boyfriend. several calls, emails, fax everything with no responses of investigation. I was never told a paycheck direct deposit was also involved with this fake account. XXXX I find a Netspend form with XXXX logo and then XXXX. I called netspend .Form is in MY NAME as account holder. Form says 100Percent of my Business ACH deposits wire transfers, .I have a sheriff as a witness and 8 workers. I was in shock. My name was forged as account holder. Then on the bottom of the form is a large handwritten letter to Netspend.. '' Please deposit all XXXX XXXX monies into this account from now on.. '' then my name was forged and spelled TERRIBLY wrong that the criminal forged my name 2 more times. Netspend " WE don't read notes '' then how with a Netspend Form account opened in my name illegally. How would Netspend know the name of the criminal that forged my name? Netspend would have to know.Simply because the phrase Says " deposit MY XXXX ACH wire deposits into this account. there is no other account Number or name my stolen money went into. Once again, My stolen Wire ACh checks made to my XXXX company account that criminal is telling to deposit into another account. '' My burden of proof is to find out who forged my name terribly wrong 3 times on netspend form. and what account gets 100 percent of my stolen money. How would netspend know MY ACH wire deposits are to be rerouted to another criminal account? I receive into my commercial account about 12 -15 per month depending what the road inspectors approve. Then my business checks for other clients are usually made to my company, XXXX XXXX XXXX XXXX some payments made to XXXX XXXX. Netspend said they don't have account ( s ) in my name. I found 296 receipts with account numbers showing the last four digits. Netspend says cant look up until i have entire account number, card number, routing number. I told Net I had one criminals name, social security and birthday. Net said cant do it. I said let me send the form in my name. Net said don't bother. Get a subpoena, court case number, and attorney, I told net I couldn't afford I'm missing 406 deposits. MY receipts show account that bounced in XXXX fake account then to netspend accounts total XXXX. I found lots more evidence .XXXX says XXXX is too small to investigate ( XXXX has over 1300 stores ) and Netspend said don't send anything .Net has very nice attorney but sums up 2 hour conversation with don't send evidence we will not read it, '' Rerouting ach Wire fraud, fake illegal accounts in my name opening a business account, bank fraud, rerouting mail fraud, malpractice of accounting from XXXX to XXXX then Net started rerouting my stolen money to new Mexico bank . My average deposits are XXXX to XXXX. A cash fee was XXXX with a XXXX to another account of the criminal. I told Netspend to meet me in a public place and just send me or bring me statements. I am also missing 77 money orders at XXXX each and one is for XXXX. Netspend needs has Serious charges if I have to go to criminal court. I asked for civil so I could get m money.I m not suing for punitive damages yet. I just want my money back that Net was involved in. XXXX can either pay or go to jail. I have recorded threats of death, even the officers heard.
11/30/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • FL
  • 347XX
 Web
Ive had a netspend account for over 11 years, and for the last couple years and months, Ive experience countless of issues with my card being compromised, but what I just recently endured the last couples of days starting on XXXX XXXX is unacceptable. I have reached out to the president and the law enforcement at Net spend, so they are both aware that their bank system has either been compromised by scammers. On XXXX XXXX, I received a text message from netspend at XXXX for a one-time passcode. I did not see the text until the next XXXX. When I decided to check my account through the mobile app, I was not able to log into my account. After several attempts to your customer service department on XX/XX/XXXX, I was able to complete verification process. This is where I learned my XXXX bank cards were compromised and a total of {$350.00} was transfer to another account apparently at XXXX on XX/XX/XXXX that I DID NOT AUTHORIZED. A dispute was submitted ( wait XXXX business days to complete their investigation ) and at that point, they were able to get me access again to my mobile log in, however, my contact number and email address was all changed. The agent mention, someone from risk will contact me. On XX/XX/XXXXXXXX XXXX XXXXXXXX, I called the customer service desk again because I received a text message from skrill with the closing of Netspend XXXX which found very alarming, which I have no idea what company this is and how is this company related to netspend. The amount and card number listed is not even accurate. No one from the bank could not explain the message and all I heard was XXXX sorry. Again unacceptable. Then the agent at the time, grants be access again to my account. On XX/XX/XXXXXXXX XXXX XXXX, I could not get into my account and a message popped up to call customer service at Netspend XXXX After speaking with another agent, they informed me the account was flagged and will be required to speak with someone at your risk department. I was transferred to the department and informed again, all cards have been compromised and the department is looking into this further. A security question was updated and still beside myself,, as many times I called after, no one ask me my security question. I informed them I need a new card immediately, and he stated there will be a {$25.00} fee to expedite it. This is very unprofessional and with everything that has happened, I should not have to pay {$25.00} to get a bank card expedited. He then transfers me over to another XXXX agent to assist with a new card, getting me logged in again to my mobile device and walking me through how to activate my virtual BANK CARD. On XX/XX/XXXX at XXXX, I called again because I could not log into my account at this point. Spoke w/ XXXX and all my information, email and contact number has been changed again. I do not understand, every time I call netspend my personal information is constantly being changed or override. On XX/XX/XXXX at XXXX ( XXXX ) I received a notification on my cell that a direct deposit was loaded into my account. Within an hour XXXX transactions to New Jersey took place ; XXXX, XXXX and XXXX. How can this be??? How can this happen??? That was my entire paycheck was gone. I called the BANK immediately, been hung up numerous of times. Finally got through and ask to speak to a manager and after explaining to him the events and the manager mention something about a virtual card was activate on XX/XX/XXXX, which is impossible because the card has been order and my virtual card was activated on XX/XX/XXXX. We lost connection. Do you even think, the manager on duty decided to call back. Absolutely not!!!!! Apparently, I must wait until these payments go through in order to process a dispute. My account needs to be flagged, since my account is being compromised back-to-back. On XX/XX/XXXX, XXXX XXXX called from the corporate office and explain what took place and that my account was compromise and identity. she put a block on my account and just recently on XX/XX/XXXX an online transfer from an outside account number was transfer to this netspend account which was already block. I learned on XX/XX/XXXX that there was a called to remove the block, which it's being investigating. At this point someone has my personal information, and my information is not being protected at this bank. I have closed this account and waiting until they complete the fraud investigation, so I get refund {$1400.00}.
04/18/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 33825
 Web
I had my taxes direct deposited onto a netspend card and on XX/XX/XXXX I called to issue a dispute on 2 separate charges made by XXXX XXXX XXXX with whom I have also filed a claim against with FTC and the attorney general 's office for thier deceptive and unfair business practices being used at their used car lot. I went to purchase a vehicle from them on XX/XX/XXXX and was assured everything was ok with the vehicle in question as the owner of the dealership had been driving it himself for personal use for more than a week before selling the vehicle to me I drove the vehicle home and 2 days later I get a notice on my card that XXXX XXXX XXXX had actually charged my card without authorization 2 days before I ever agreed to purchase the vehicle or ever signed a contract for the purchase and on XX/XX/XXXX they charged my account XXXX dollars. I immediately.called them and said I was coming in to talk with them. However when I went to drive the vehicle I was nearly in a very severe accident that I barely escaped from after the vehicles transmission control unit stopped working and I lost all acceleration capabilities while traveling on a busy highway at XXXX and was nearly hit by a semi truck that was behind me. Come to find out there are 2 separate safety recalls on the vehicle from the manufacturer that were never completed and the mechanic who looked at my vehicle said that there was definitely prior knowledge of these issues and were either XXXX or ignored. When I contacted the dealership they told me it was my problem and refused to take the car and return my money or explain why charges were made to my card upon my first visit to them which was 2 days before I actually contracted to buy it or agree to the terms of purchase and signed any paperwork. In going back over the paperwork I noticed that there are 2 different signatures and names on the contract listed as the seller/ owner yet neither of those names are the name of the person who signed the paperwork with me on XX/XX/XXXX. The signature on the witness line for the odometer paperwork stating that they looked at the vehicle and took the mileage directly from the odometer is not the same name as the person who was there the day of sale In fact there were only 3 people in total myself, my friend who came to bring me so I could drive to he New vehicle back and to one sales lady. And Yet there are 2 different people 's names and signatures on the paperwork and neither one of them was her name.. I immediately contacted netspend and reported my card as stolen and used for possible identity theft and also Locked.my credit profile..I disputed the charges and was told on XX/XX/XXXX that they would issue a provisional credit of those funds back into my account immediately so I could have access while they complete their investigation and said it would take them 10 days to complete 20 for new accounts and no more than. 45 days In some cases. They asked me to send an email to XXXX confirming my dispute in writing of the charges within the 10 days time. I sent the email as requested on XX/XX/XXXX however on XXXX I got a notice in the mail that no provisional credit was gon na be issued because I never confirmed my dispute in writing. I once again contacted them right away to notify them of thier error and ask them to issue the credit as promised and sent a total of 4 more emails to various different emails provider by them and yet they only received 1 of the 4 which was recieved on XX/XX/XXXX They are still refusing to give me access to my funds and are claiming that the next update on my claim will be available on XX/XX/XXXX Wich is well over 45 days at the most they said it would take for the investigation to be complete. I have also had to cancel 2 other cards and have another reissued for more unauthorized transactions on the new ones sent to replace the old ones. I want my XXXX in disputed charges credited to my account as promised immediately and the injunction upheld that apparently was placed on them for doing this same exact thing back in a civil suit brought by the FTC back in XXXX. They were already found guilty of doing this over and over again how much longer are they going to be allowed to use these deceptive and unfair business practices against the American people who place trust in their company only to have their lively hoods stolen by this company and them barring access to what is rightly the consumers har earned money.
10/26/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • UT
  • 84116
 Web
This document is going to be written with my XXXX XXXX program and each complaint and agency I contact with this dispute request or information will be given the same document. I feel that this is a way to assure consistency within my dispute, and unlike the companies I have contacted I do not want any discrepancies in what has occurred, what I have requested, submitted and above all what has been an empty search with no help. This assures everyone receives the full and unbiased information. I am very unhappy and am appalled at the disconcern towards me and my dilemma. I purchased XXXX prepaid cards from the local XXXX XXXX XXXX XXXX in my area. I had closed a bank account and needed to pay my rent. We always do that digitally online and mostly thru XXXX. I inquired to great lengths about the cards as I am not all that familiar and was assured that 2 cards would be uploaded with my funds that I could use now or at a later date. I purchased a net spend visa and a net spend XXXX. The attendant took my XXXX per card and gave me a receipt for the transaction. ( enclosed here ) I also received a smiths receipt that also showed the transaction. I thanked her and left. I had opened the XXXX card to get a closer look to see if it was like the one the XXXX service sent me. Then put both back in my purse and went home to sleep for a few hours as I worked graveyards. I went to work and planned on sending the money on the cards to pay the rent when I had my lunch break. I was a XXXX so I have a private area and a shelve I keep my things on. When I went to my purse at my lunchtime the cards were gone and all that remained was the back to the XXXX card I had opened remained. I immediately notified my supervisor and in the morning before I left I told the secretary at the front desk and she said if she saw or heard anything she would notify me. This was the morning of the XXXX. Later that day after I was home I contacted XXXX. ( the number on the receipt. I was told then they had no way of tracing the cards or could they stop payment. I could not get the card numbers either. I thought that odd as they were the ones who loaded the cards so somehow, they had the info to send the money. But they said no. They said call Net spend and I could be refunded. I did. They said they have no way of knowing the cards ( Even though I have a verification link and number to show the cards were loaded ) and until they were used the numbers on the cards were going to be unknown. Now I was mad and my next time I could do anything was the day after the next, I think it was the XXXX or XXXX. I went to the store, ( XXXX ) and inquired there. The manager was very rude and said to me quote I dont know what your trying to do but you are not walking out of here with a XXXX dollars I was blown away. They had my money! I wasnt trying to get a refund either. Only asking to buy new cards so I could get MY money. So it was shocking but she contacted someone corporate and wow,, they had the card numbers. But would not give me the exp dates or the sec num. so I was told to call net spend again. I did. They still deny any knowledge of the cards and said I didnt have the correct 16 digit num . also be carful because the store was lying to me. huh? This was getting even more frustrating. So again I called smiths. ( XXXX ) and again every day they referred me to the other. I got mad and on the XXXX, I went to XXXX corporate office here in XXXX XXXX. The doors are locked, I see people inside but I was ignored. I called again from the parking lot and again the same old run around but this time I was told that the credit card numbers they provided me with were not the actual 16 digit numbers to my cards. But I do know from the receipt they match the last 4 numbers. Each transaction had the 4 last numbers of the card. So I do not know what to do now. The biggest problem is I am now being evicted from my apt and my landlady thinks im a deadbeat. She doesnt believe the companies would do this and I must agree XXXX quite shocked myself. I have a XXXX XXXX XXXX mother who lives with me and XXXX is having a place to live or not. They dont care, but worst of all is I PAID THEM TO TAKE MY MONEY. No one will even tell me who has it. So what can I do??? Can anyone help? Can I sue them if I end up on the streets? And that is possible, we have no living relatives here. I am scared and dont know why this is being done to me/. XXXX XXXX
06/26/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Company closed your account
  • MA
  • 026XX
 Web
I have been a customer with Netspend since 2016, and have been a Premier card holder for over a year. Every time I use my card, they receive payment for charges in using the atm and using my card at any pin pad at a store and they get usually around 100.00 a month. I have never done anything illegal or wrong. There is nothing fraudulent going on yet I go to order my dinner last night and my card isn't working. I try to log into my online account because I do online banking. It tells me my account is locked and to contact customer support. I figured someone tried to do something and I needed to answer some questions for security purposes or something but no, the customer Rep, XXXX, Employee ID : XXXX, who didn't want to give me his name until I told him I would be calling the police because that is illegal. As a customer service representative, you have to ID yourself as the representative of the company. You can not hide your identity while having all mine and that is a total violation. The calls were made between XXXX and XXXX on Thursday, XX/XX/XXXX, and their calls should be reviewed. He had me on hold, for an hour, looking for a supervisor, to explain to me why XXXX told me that the reason I can not use my card or access my account is because they closed my account for " fraudulent activity " and could not tell me what that fraudulent behavior was or what happened and told me they have no access to the department that made the hold and I couldn't speak to them either. They gave me no notification so I could remove my remaining balance of XXXX before closing my account and just did it out of the blue. He told me that the remaining balance would be mailed to me but the address they have on file is not my current address but my old address. I changed it in my account numerous times, moving from XXXX to XXXX and yet their system never reflected this so I would never even get the mailed check. I explained this and the fact that my long term rental fell through during the pandemic and my family and I have been displaced since and renting a weekly rental to have shelter. The only money that is deposited into the account is unemployment or our tax return. I still had XXXX saved from my tax return, to help us along with every day costs, and my husband receives unemployment. Because of this and no notice, not only has all our money been taken from us, during the pandemic, whike states rates rise, he receives his unemployed payment on Monday and since this was done late Thursday, we will not have the time to open an account and have it changed over with unemployment and verified by Monday so he will miss a weeks pay and me and my family could end up homeless and after being a loyal customer, this is how I am treated? Have my money frozen and make it so I am unable to set up a new payment option in time for the next unemployment check before we have any money and live on the streets? How is this legal? How can an FDIC regulated bank be able to not give notice so someone can make arrangements and get out their money first? Why would they close an account and never give the decency to give your customer a reason or ability to fix it? I left messages on their social media page and they are erased without addressing it and blocked me. Why would a company do that and not address it? Companies on the up and up do not erase all negative comments. They address and rectify them. I want access to my money. I have read many complaints online that this is a usual practice and it takes months to receive it. Why? And how do I get my current address rectified? I don't understand why this is happening and I don't know why I simply can not remove my money, with notice and then if they want to close my account, they are more than welcome to do so because I would never want to entrust my money in them again if this is the way they run their company and treat their loyal customers but someone needs to address and fix this. Two of their supervisors did nothing and only put me on hold to never come back. There is something very wrong here and the fact they can do this, and not give reason, is disgusting during a global pandemic. I did my banking online and all my statements were available to me by logging in to my account, and they have blocked me from even having the ability to access my information and account information for documents and that is also illegal.
02/24/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • WA
  • 98225
 Web
I received an unsolicited debit visa card in the mail on XX/XX/2021 with an " activate to use sticker '' & activation phone # and an account packet. After multiple calls to the # and to XXXX an automated reply sent me back to the XXXX XXXX Account activation # saying it was a NetSpend card. There were no options to speak to a representative to discuss the matter. The only option offered was to enter the card # and my last 4 of my SS # to activate the card. I did not want to provide them with my SS # or my associated phone # to try to talk to someone for fear that they would obtain further Identifying information and for fear that this was an identity theft scam. I could not contact the company in any way to speak to a person to inform them that a fraudulent account & card was opened in my name in order to ask them to immediately close the card & account. I called my insurance company & they connected me to their Identity Theft partner to assist me in this manner. The Representative found an email contact form on the website and sent them notice to immediately close the card account that was opened fraudulently in my name & left them an email & phone # to contact me. No reply was received by 24 hours. I was able to find the NetSpend on-line email contact form and sent a 2nd request for them to immediately close the card account ( providing the # and exp. date ) & asked them to send confirmation that this was done to the email I provided & to send a phone # so we could discuss this act & its mitigation with an actual person. I have included my request and their reply below ( sans any identifying information ). They did not provide a phone contact # or confirm they had closed the account. So far I have followed the advice of the CFPB, my ID theft partner company, my bank, filed a complaint and report for identity theft with the FTC and mailed the FTC letter/complaint to the Net Spend Corporation based in XXXX, TX. requesting closure of the account, removal of any charges from the unauthorized account and removal of information about this account from my credit files It has already taken 2 days, many calls, and many hours of documentation to try to rectify and report this as per the recommendations of the : FTC, CFPB, my bank, the ID Theft Company, and to create report and accounts to freeze my credit and provide alerts, etc. My request and reply to the company follows : >> Original Message ... >> From : XXXX XXXX To : XXXX XXXX Subject : New message on XXXX XXXX Sent : XX/XX/2021 XXXX A visitor on XXXX sent you a message : name : email : message : We are requesting that you immediately close card # xxxx-xxxx-xxxx-xxxx-exp. xx/xx that was opened fraudulently & this card needs to be closed immediately. This is a 2nd request & we have not yet received a reply in more than 24 hours. Please send confirmation that this has been done to above email : ASAP & a phone number that we can discuss this fraudulent act & its mitigation with an actual person, please. On From : Netspend XXXX XXXX Date : Tue, XX/XX/2021, XXXX XXXX Subject : Re : New message on XXXX XXXX XXXX ID : XXXX >> To : Account Number : XXXX Dear XXXX Thank you for contacting NetSpend! I am sorry to hear that you received an unordered card from us and I understand that you do not wish to receive future offers. I am writing to confirm that we are removing your name from our mail lists and you will no longer receive unsolicited direct mail from us. Please allow up to 30 days for complete removal. I apologize for any inconvenience this has caused. Thank you for choosing NetSpend. Have a great day! XXXX Customer Service Agent The email does not confirm the immediate closure of the card account or a phone # to discuss. From their reply I can only conclude that they fraudulently opened an unsolicited ( " unordered '' ) credit card in my name. It is my understanding from speaking with a CFPB agent that an unsolicited card sent by a company is reportable as fraud to the CFPB as it is illegal to send unsolicited cards. From this email, it now appears this company sent this " unordered '' unsolicited card fraudulently opened in my name as an " offer '' and that my name will be removed from their mailing list for unsolicited " direct mail ''. It appears this was generated by the company and not solicited by someone acting in my name, but I will leave that to the authorities to decide.
12/05/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IL
  • 60426
 Web
Dispute Number| XXXX Reference| XXXX Transaction Date| XXXX XXXX Transaction Amount| {$470.00} Merchant| XXXX XXXX To whomever it may concern, I am highly dissatisfied by the way Netspend 's dispute department handled my case. The fact I have to go above and beyond what is required of me to recuperate my funds is beyond my understanding. I had provided overwhelming documentation showing the item in question was " Not As Described '' and the merchant had received the item back in exchange for issuing a refund. So let me start from the top in order for the reader of this email to fully understand the gravity of the situation. Initially, I made a purchase from the merchant XXXX XXXX on XXXX XXXX for a dress called XXXX XXXX in the color turquoise blue size small for the amount of {$470.00}. According to the merchant 's website they guaranteed delivery within 7 business days of purchase. I consistently contacted the merchant about the status of my purchase and was continuously given false promises of delivery dates. On XXXX XXXX I opened a dispute for " merchandise not received '' via Paypal. When the merchant received the notification they immediately mailed the dress and it arrived XXXX XXXX. I reached out to the merchant about the dress and expressed my dissatisfaction of what I had received. I requested a refund back several times. The merchant insisted I knew nothing about a " customized dress '' or how it's supposed to look. On the same day, I changed my case from " merchandise not received '' to " not as described ''. While Paypal was gathering evidence from both the merchant ( XXXX XXXX ) and the buyer ( myself ), I decided to dispute the charge under " not as described '' with Netspend PayPal Prepaid on XXXX XXXX. On XXXX XXXX via Paypal the merchant ( XXXX XXXX ) and I came to a conclusion the item would need to be mailed back in order for a full refund to be issued. I had spent an additional {$83.00} to send the package back via XXXX. Later that day on XXXX XXXX I received a notification from Paypal that Netspend PayPal Prepaid would be taking over the case and to contact them about further details. When I contacted Netspend PayPal Prepaid they informed me they would have to conduct their own separate investigation and to send all supporting documentation to them. Also, I had informed them that the merchant and I had already agreed via Paypal to send the dress back in exchange for a refund. In addition, the package had already been mailed off. The package was delivered XXXX XXXX @ XXXX XXXX and signed by XXXX XXXX. During Netspend 's PayPal Prepaid investigation period I sent two emails containing all supporting documentation from Paypal, images of the dress, and correspondents between me and the merchant. The first email was XXXX XXXX and the second email was XXXX XXXX. These emails were sent to XXXX. I continued to follow up with Netspend 's dispute department about the status. On XXXX XXXX I was informed that I would not be receiving my money back from the merchant and after going through all the necessary steps to make sure I did. On XXXX XXXX after being given the runaround to why I had not received the refund, I was informed the merchant ( XXXX XXXX ) falsely claimed she had not received the merchandise, when she did. I'm left without a dress and out of {$550.00}. I want this case reopened, my funds recuperated, and her access to Paypal shutdown. She is scamming women out of hundreds, maybe even thousands of dollars. In addition, the dispute analyst ( s ) who was responsible for doing due diligence in regards to reviewing and legitimizing all documents submitted, failed miserably. To add insult to injury on XXXX XXXX I received an email at XXXX saying my account has been locked. When I called and inquired they informed me the account was closed due to " high risk '', after I spent countless hours on the phone the day before about the mishandling of my claim.They said that it would be escalated to a higher up to look over the case but I guess it meant close my account. They kept saying the {$470.00} charge was valid and I was not arguing the validity of the charge. It was about what I was sent and the fact the dress was sent back to the merchant in agreement for the refund. I am completely insulted by the entirety of this situation. This wrong and needs to be righted! P.S I have plenty of photos of the dress
05/22/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • MO
  • 63121
 Web
I received a reloadable awards card through the XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX Non-profit organization in XXXX, Missouri. The initial stipend loaded was {$50.00}. I attempted to activate the card XX/XX/XXXX via toll free number. In the middle of this process I heard a recording stating something was wrong and my call was redirected to a live customer service associate. I was being advised that I needed to be transferred to another department because it was a XXXX XXXX reward card once I was transferred to the second representative he informed me after getting some basic information that I had a balance of {$56.00} which is a forced payment from the XXXX XXXX which was a internet service provider I didn't ask for specific information he first refused then as I continue to talk he told me that this was a force payment from the XXXX XXXX which was an internet a mobile internet service provider I then proceeded to ask for details of this balanced and to get additional information he finally told me that this was a force charge from the XXXX XXXX from the year XXXX I didn't ask when was the last load to the card which was XXXX if I remember correctly I'll only {$210.00} and that {$100.00} was taken by NetSpend corporation on an ace branded NetSpend card but I didn't explain that to him I didn't begin to dispute this charge and explain to them the timeframe from the balance and that they allowed to force charging a prepaid debit card as I'm speaking to him I'm researching this information and see where there was a lawsuit class-action suit filed by the Federal Trade Commission and XXXX and XXXX and explain to the gentleman that he was doing an unfair business practices involving the fair credit protection laws and that this was a ghost that that you not even if you attempt to collect it on he continue to try to collect this money I proceeded to explain to the associate that this money was issued as a stipend for a state program that I am affiliated with that required to participate in and he continue to try to collect this debt I as I was talking to him I was researching on the internet and software the Federal Trade Commission filed a National Consumer lawsuit and settled that in XXXX he continued to try to express that this was XXXX and they wanted to collect I explained to him that I was in a situation where I'm homeless and these are monies for me to live from I didn't ask for supervisor after some backlash from the associate he finally got his supervisor on the line the supervisor still wanted to stress that I need to pay this money I didn't ask for his boss was then I suppose it manager got on the line I spent an hour and 35 minutes going back and forth with these people and I was assured that within 48 hours to days someone will call me back from their Corporate Offices because they had supposedly no way of handling this this escalation of the call and this dispute of the information to connect it with my personal information immediately I then called back on that Friday and was given the runaround again I called XXXX which is associated with NetSpend is well and still was given the runaround was transferred three or four times talk to another manager and supervisor again I wasn't sure that I would get a call back within 48 Hours fast forward to this past Monday of XX/XX/XXXX I called back and no excuse me I'm sorry this past Sunday until XX/XX/XXXX I called back and I was told that the request was not sent us Indiana to XX/XX/XXXX and that I should get a reply from corporate via phone call on XXXX on XX/XX/XXXX this Monday I have not received any kind of Correspondence phone call email or text message anything from this company I have been put on hold and left there for an hour by another employee when I've called and asked for my supervisor and manager asked for an explanation as to why not been contacted back again did they have stated that this is from XXXX the last load was in XXXX which they are not admitting to the fact that they took that {$100.00} in kept it. I finally got out of one of the managers that my account was hotlist it and that I would need to pay the balance due or they would just send me a check for the {$50.00} but I've been lied to so many times these phone calls I don't even believe that would happen
10/24/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • HI
  • XXXXX
 Web
Account number : XXXX Ref : XXXX Netspend blocked my card and continues to take me social security money every month. My correspondence with the president of the company ; XXXX XXXX, I have sent you and other executives the same correspondence and there has been no response and NO RESOLUTION. How com a multi-billion dollar company need me {$300.00}? MY SOCIAL SECURITY COMES ON THIS CARD!!! How dare you hold my money hostage and deprive me of housing, food and other basic essentials to maintain life! UNBLOCK MY ACCOUNT! I SENT YOU ALL THE REQUIRED DOCUMENTS AND YOU STILL DEPRIVED ME OF MY MONEY AND CONTINUE TO ACCEPT DEPOSITS!!!!!!!!!! I will hold Netspend and its parent company and all the executives liable ifmy health fails over this atrocious manner of treatment. I have health problems and I am desperately requesting your company to resolve this situation. IVE DONE NOTHING WRONG TO HAVE TO ENDURE THIS TREATMENT SO LONG. Netspend has just settled class-action on similar issues and continues to treat their customers as second-class citizens. The FTC will take interest in this case. By request from the FTC I have sent them all XXXX emails, including my demand letter. I keep receiving these irrelevant and template responses from the so-called customer service. I receive my social security on thisNetspend Account. I have sent around XXXX emails this month this is fraudulent and has caused me a great deal of financial hardship and emotional traumaI am unable to buy food and pay my bills or rent.I feel like XXXX going to XXXX because of this stress and this harmful treatment. THIS IS MY MONEY. GIVE IT BACK! XXXX XXXX Dear XXXX XXXX, I am on the endof my rope. I have sent copies of my Passport, Driving license, social security card, my bank statements, my XXXX, XXXX my EVERYTHING YOU REQUESTED.. all of it despite my recent homelessness due to XXXX and losses of business and job.. but you still havent let me use my Social Security SSI which is deposited to my Netspend card. XXXX XXXX, I have sent you and other executives the same correspondence and there has been no response and NO RESOLUTION. How com a multi-billion dollar company need me {$300.00}? MY SOCIAL SECURITY COMES ON THIS CARD!!! How dare you hold my money hostage and deprive me of housing, food and other basic essentials to maintain life! UNBLOCK MY ACCOUNT! I SENT YOU ALL THE REQUIRED DOCUMENTS AND YOU STILL DEPRIVED ME OF MY MONEY AND CONTINUE TO ACCEPT DEPOSITS!!!!!!!!!! I will hold Netspend and its parent company and all the executives liable ifmy health fails over this atrocious manner of treatment. I have health problems and I am desperately requesting your company to resolve this situation. IVE DONE NOTHING WRONG TO HAVE TO ENDURE THIS TREATMENT SO LONG. Netspend has just settled class-action on similar issues and continues to treat their customers as second-class citizens. The FTC will take interest in this case. By request from the FTC I have sent them all XXXX emails, including my demand letter. I keep receiving these irrelevant and template responses from the so-called customer service. I receive my social security on thisNetspend Account. I have sent around XXXX emails this month this is fraudulent and has caused me a great deal of financial hardship and emotional traumaI am unable to buy food and pay my bills or rent.I feel like Im going to XXXX because of this stress and this harmful treatment. THIS IS MY MONEY. GIVE IT BACK! XXXX I HAVE BEEN A MEMBER OF YOUR CARD SINCE 2016.. I am broke, homeless, desperate and XXXX. I cant pay my phone bill this month it shut off yet you claim that you are calling me and its going to voicemail which is a complete lie. PLEASE LOOK AT THE XXXX emails I have sent.. I do not have much time before I do something desperately drastic. I received MY Social Security on this card and so so thousands of others. This awful man has all my emails and financial information ; XXXX XXXX XXXX. Customer Experience Analyst Netspend, a Global Payments company XXXX, TX XXXX : XXXX I notified him of my filing documents for a lawsuit and my demand letter is being drafted. You have caused me irreversible stress, mental health issues and symptoms are very challenging. XXXX XXXX
10/16/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • MD
  • 21044
 Web
I have been a Netspend XXXX XXXX XXXX for several years now. I've also been having my pay directly deposited into my flare account ending in XXXX. These funds are usually deposited every other Thursday by XXXX XXXX. XXXX. My last direct deposit was expected on last Thursday, XX/XX/XXXX. I received an email from Flare on XX/XX/XXXX, which I did not see until XX/XX/XXXX, alleging that there was an issue with my account and that I should contact customer care on XXXX. Additionally, I could not access my online account. I contacted customer care at the number above on Thursday, Friday, and today ( Monday ). Each and every call has been a complete nightmare, as I've been given the run round and told different things by different reps. The only thing they were all in unison about is that my account was closed by the " risk management '' department, and I will no longer be able to use this account or open any other accounts. When asked for further explanation as to why the account was closed two-three days before a scheduled direct deposit would be sent, no one could tell me why. However, they were able to confirm that the direct deposit was sent to the now closed account. When asked if the deposit had been rejected and returned to my employer, I was met with reps who continuously placed me on hold and read different outcomes from a script. The latest being that any monies in my account would be mailed to me in 30 days. I reminded them that I was to be paid days ago, and that this response was absolutely unacceptable. If they have the funds, why are they holding onto it when I don't owe them XXXX XXXX cent. I have bills, groceries and other things to buy as a normal citizen would and can not wait 30 days to receive pay that my employer has already released. Another rep told me that they would then reject the deposit in 7 days and it would take XXXX days for my employer to receive it. Again, I informed them that this was unacceptable, and all they could tell me was that they were sorry. This is a total lack of regard for my livelihood, and I have never experienced an actual bank tell consumers with closed accounts that it will take 30 days to send them monies or direct deposits in the form of a check. If the account was closed, they are supposed to reject the deposit and return it to my employer immediately. That is the law. The customer service reps have also refused to transfer me to a supervisor or provide me with XXXX contact information at Netspend, XXXX ( XXXX XXXX ). It appears these reps are trained to type consumer issues in a database, read solutions it provides back to the consumer and that's it. Nothing is tailored to your individual concern or need, or escalated, or researched. Moreover, not even attempting to resolve an issue such as this when it is pertaining to someone's pay at the expense of a company who took it upon themself to close my account. The very lackadaisical attitude of the reps is insulting. Additionally, these reps are outsourced to another country, I can barely understand them, and they don't appear to know much about the company itself. If Netspend has made the decision to close my account for whatever reason and have failed to provide an explanation as to why ( even after advising me to contact them ) that is fine. What is NOT okay is this company holding onto my pay when I am no longer doing business with them. I should not have to wait for my deposit to be sent back to my employer, for me to get paid when I should have been paid days ago. My employer can not resend or release another deposit until the initial deposit has been returned. I expect IMMEDIATE remedy. This is absolutely preposterous, especially when it appears this company has a class action lawsuit for similar issues. Please return my pay/direct deposit to my employer so that they can then send that money to my credit union account - an establishment that I should've had my money going to in the first place, a legit financial institution that would NEVER have consumers wait for their hard-earned money.
07/20/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • VA
  • 240XX
 Web Older American
I am a senior citizen who works part-time for a local employer in my community. My employer pays us bi-weekly through a checkcard/ATM card operated by SkyLight One. I used the account associated with my SkyLight ATM/checkcard as a form of savings or checking. I kept a high balance in the account. In early XXXX, near XXXX weekend, I received an email from " XXXX '' asking me to clarify a " problem '' with my account. I don't have an account with XXXX. So I called the phoned number provided in the email to report that I did not have an account with XXXX. The operator insisted that I owed money and she transferred me to a second operator to " address the debt issue. '' A man came on the phone and said that I didn't " owe money, but money was owed to me. '' And he asked for my email address, phone number, PIN number, and bank account number. Unfortunately, I thought this man was helping me, but he was committing identity theft and a crime against me. He kept me on the phone for most of the day and controlled my accounts and drained ALL the money from the two bank accounts in a matter of a few hours. The next day, the " operator '' called back to ask me which account I wanted the " repayment '' put into ; I directed him to my SkyLight One ATM account. The man took all the money left in the SkyLight ATM card. Later that night, I contacted my cousin to ask for help because I felt sick inside and realized I was the victim of a crime and I didn't know what to do to get my money back. She came over to my house and assisted me in calling the banks that I use to report the crime. XXXX XXXX responded IMMEDIATELY and within less than a week, they had conducted an investigation, identified that it was fraud, and returned the money I had in that account as well as closed all the accounts I had at their in bank in my name and opened new ones. In contrast, SkyLight One initially was empathetic to me being the victim of a crime. BUT, they reacted VERY SLOWLY. Said they would open an investigation, but it would take 10 days before I would have an answer. They assigned me a claim number during that call session. About ten days later, when I did not hear from SkyLight One, I called again to find out what was going on with their investigation. I was upset, and the problem was urgent because most of my lifesavings were in the SkyLight account. When I called back and gave them the claim no. they assigned, they said I hadn't filed a claim. I was shocked! I had filed a claim. I was so angry I hung up the phone on the SkyLight operator and called my cousin for help. She and I drafted a letter to SkyLight reporting what happened and asking that they open an investigation to the fraud because the " XXXX operator '' made withdrawals from my SkyLight account in my name without my permission. In XXXX, I received a letter from SkyLight that said they had opened an investigation into the fraud and would reply within 45 days - by about XX/XX/XXXX- which would have been 90 days or more since the crime occurred. I called SkyLight at least 2x more to determine the status, but I kept getting pushed back saying, " wait for the letter and the end of the investigation '' even though XXXX XXXX responded in less than 7 days. While waiting for SkyLight, I filed a report of the crime with my local police department. I reported the crime to my employer. I requested my employer no longer use SkyLight to pay me, but they insisted that using the SkyLight ATM card was the only way I could receive my paycheck. All that my employer did was give me a new SkyLight ATM account. So I was stuck until today, when I received SkyLight 's letter regarding their " investigation. '' Bottom line? Their letter said " their final determination was that there was no evidence or patter of fraud on my former SkyLight ATM account. '' This is a LIE!!! I need the help of the CFPB to resolve this matter because I can not afford to lose my life savings because SkyLight is not a legit bank but just a holder of people 's money without consumer protections.
04/19/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with a check written from your prepaid card account
  • FL
  • XXXXX
 Web
Netspend never sent me a check like they told the CFPB they would nor the card like I will attach their emails here. And then to accuse it's ME of fraud when the fraud is on their side and what Netspend did to me they did to THOUSANDS of other consumers where they denied access to their funds and the FTC sued Netspend in XX/XX/XXXX FTC says NetSpend decked consumers with deceptive claims for prepaid debit cards By : XXXX XXXX | XX/XX/XXXX XXXX SHARE THIS PAGE XXXX XXXX XXXX TAGS : Bureau of Consumer Protection Consumer Protection Advertising and Marketing Advertising and Marketing Basics Credit and Finance Credit and Loans Payments and Billing From the perspective of consumers, the whole purpose of prepaid debit cards their reason for living, if you will is to give consumers immediate access to their money. Those cards are an especially important financial lifeline for people who dont have traditional bank accounts. In pitching its reloadable prepaid cards, NetSpend Corporation promised consumers immediate access to their funds with no holds, no waiting. But according to an FTC complaint, the defendants business practices rendered that claim and other representations deceptive. Immediate access? Not so fast, alleges the FTC. NetSpends ads were replete with claims like No Waiting! and Use your card immediately. But the FTC says many consumers experienced delays in accessing their funds both in the initial activation process and later. For example, despite the companys use it today claim, consumers have to go through an identity verification process required by law before the prepaid debit card can be activated a process with requirements many people have difficulty satisfying. The upshot? People who loaded funds onto NetSpend cards often had to wait and wait and wait to access their own hard-earned money. The FTC says those delays resulted in severe financial hardship to consumers, including evictions, repossessed cars, and late fees on bills. The complaint also alleges that many customers who closed their accounts and asked for refunds had to wait several weeks to get their money back. In other cases, NetSpend imposed fees that depleted the funds from cards after consumers were unable to activate them. The complaint takes on other instances in which NetSpends business practices were at odds with its marketing claims. For example, the lawsuit challenges as misleading NetSpends representation that consumers are guaranteed approval for a card. The FTC also alleges that NetSpend said it would grant provisional credit when consumers dispute charges on their cards, but often failed to live up to that promise. The lawsuit was filed in federal court in XXXX. If you work in the financial services sector or have clients interested in alternative payment methods, this is a case to watch. I provided Netspend with my XXXX, bank statement, SS card Dr licence birth certificate, legal name change. It is NOT fraud on my part I am contacting a lawyer and this is ridiculous to be accused of fraud when I have provided ALL the documentation to prove my idenity.. Netspend lied to CFPB they said they sent me a check no they haven't. They sent me an email that they sent me my permanent card when I called them about it they told me yes they sent it to me but then cancelled i so I can't use it or access the funds I put on the card. The first time I contacted Netspend they asked me if my address was the same as on my driver 's license I aid no and gave them the correct address they TOTALLY disregarded that and after I filed with the CFPB and spoke with XXXX at Netspend she said well the address we have is not what is on your bank statement or XXXX the rep never changed it.here we go again the SECOND attempt for them to enter my correct address XXXX said the system would not allow her and was blocking her and SHE put restrictions on my account. I'm telling you I NEVER got the card they emailed me about nor the check from them they told the CFPB they sent me.
04/06/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NY
  • 120XX
 Web
On XX/XX/XXXX of this year I initiated a pymnt to XXXX XXXX XXXX in the amount of {$260.00} from my netspend account and I have the screen shot too prove that, thankfully as it no longer exists on my NETSPEND ACCOUNT, I HAD ENOUGH ON THAT ACCOUNT TO PAY THE BILL AS I'M NOT THE TYPE TO INITIATE A PYMNT IF I DIDN'T HAVE THE MONEY UNBEKNOWNST TO ME THE PAYMENT WAS DENIED AND THEY WERE TOLD I HAD INSUFFICIENT FUNDS, THEN THEY SPOKE WITH ME I ASSURED THEM THAT OF COURSE WAS IN FACT UNTRUE AND THEN CALLED NETSPEND AGAIN TO FIND OUT WHY AND WHAT WAS GOING ON WITH THE ACCOUNT? I DO NOT IN ANY WAY SHAPE OR FORM FIND IT A COINCIDENCE THAT ALL OF THESE PROBLEMS KEEP HAPPENING WITHIN THE SAME 24 HRS I DEAL WITH XXXX XXXX FOR XXXX, FRAUD, ILLEGALLY REPORTING TO THE CREDIT BUREAUS AGAINST ME SYSTEMATICALLY CAUSING ME TO REMAIN HOMELESS AS EVERY MONTH EVEN IF I DONT USE CREDIT CARDS, ONE WAY OR ANOTHER I'M HAVING MY XXXX CHECKS STOLEN!!! PURCHASES FROM MY CHECKING ACCOUNT GO ONTO MY CREDIT CARDS! ETC ETC THE FACT THAT NO FEDERAL AGENCY BELIEVED ME WHEN I STATED THAT MY BANK ACCOUNT HAD BEEN ALTERED LAST YEAR AT XXXX XXXX IS JUST MORE PROOF THAT I'VE NOW BEEN DEALING WITH THIS FOR SO LONG THAT ITS RIDICULOUS, CAUSED ME SEVERE HARM PHYSICALLY, MENTALLY, EMOTIONALLY AND HAS HIT AN ALL TIME HIGH TODAY! NETSPEND HAS REPEATEDLY TOLD XXXX XXXX XXXX THAT I HAD INSUFFICIENT FUNDS AND YOU CAN CLEARLY SEE THAT I HAD A RETURN OF {$250.00} FROM XXXX PLUS I HAD DEPOSITED {$1000.00}!!!!! ONTO THE NETSPEND CARD WITHIN THE FIRST 48 HRS SAID PYMNT WAS DENIED? AGAIN THEY HAD {$1200.00} DOLLARS OF MY MONEY AS ITS A PREPAID CARD!!! I AM IN NO FINANCIAL POSITION TO REPAY AN ALMOST {$300.00} CREDIT CARD STATEMENT! NOR WILL I!!! I PAID IT ONCE AN THATS ENOUGH FOR ME!!! AND AS FAR AS XXXX FEDERAL LAWS MANDATE THAT IF A CLIENT 'S ACCOUNTS ARE UNDER INVESTIGATION NO ONE CAN REPORT TO THE CREDIT BUREAUS YET THATS EXACTLY WHAT THEYVE DONE & I WANT IT REMOVED FORTHWITH!!!! FOR SOME REASON XXXX XXXX THINKS IT ILL XXXX MT CREDIT FOR 7 YEARS? NOT HAPPENING IVE TRIED TO GET " ALLAND '' IN CORPORATE TO UNDERSTAND AMERICAN MATH IM SURE HE DOES HOWEVER HE JUST ISNT ABLE TO APPLY IT TO ME ACCOUNT!!!! I'M GOIN TO PROVIDE ALL PICS IN REGARD EVERYTHING I'VE STATED SO THERES NO MORE CONFUSION OR MISTAKES BY XXXX XXXX AND HOPEFULLY IT WILL PUT AN END TO THIS RIDICULOUSNESS! ALSO I'M SUPPLYING YOU THE FEDERAL GOVERNMENT WITH A COPY OF MY REAL SAVINGS IN XXXXRELAY ' FROM XXXX XXXX THAT THEY'VE NOW REFUSED TOO REFUND ME DO UNDERSTAND THAT THAT CHECK WAS ISSUED BY NONE OTHER THAN XXXX BANK!!! FINANCIAL CRIMES AGAINST THE XXXX IS STILL A FEDERAL CRIME AS IS THE THEFT OF SOMEONES FEDERAL XXXX CHECK CORRECT??? I'D APPRECIATE ANY AND ALL ASSISTANCE FROM THE FEDERAL GOVERNMENT IN REGARDS THIS SITUATION AS IM TOLD IM NOT IN COMPLIANCE WITH FED LAWS AND MY CHECKS COULD STOP HOWEVER IVE ABSOLUTELY NO BANK THAT I TRUST ATM DUE TOO XXXX & XXXX XXXX ACTING LIKE JUNKIES AND ATTACKING MY BANK ACCOUNTS WITH THERE EGREGIOUS & CONTINUOUS FRAUD AGAINST ME! AS ILL KEEP STATING! I TAKE SCREENSHOTS OF EVERY TRANSACTION AND THEN PRINT AS WELL AS STORE IN THE CLOUD AND THUMBDRIVES! BECAUSE AS YOULL SEE HERE TODAY THE ACCOUNTS VARE CONTINUOSLY CHANGING A FEW TIMES A DAY SO THEY NEVER ACCURATE AND MONIES ALWAYS MISSING! PLEASE ASSIST ME IN GETTING THESE SADDISTIC LOWLIFES OUT OF MY LIFE AND IN THE RETURN OF MY SAVINGS! I SHOULDVE BEEN ABLE TO GET MY HOMEOWNERS GRANT, MY WOMEN IN BUSINESS ( MINORITY/ STARTUP GRANT ~ & LOAN ) AND NO LONGER EVEN BE COLLECTING XXXX!!! DUE TO WHAT THEYRE DOIUNG TO ME THERES NO WAY FOR ME TOO ATTAIN SUCH GOALS OR EVEN FIND ADEQUATE HOUSING AS THEY'VE LIED SO MUCH ABOUT ME STOLLEN ALL MY SAVINGS IVBE NOTHING LEFT! NOTHING BAT ALL!!! HELP ME, PLEASE MAKE THEM STOP... I NEED A FEDERAL PROSECUTER TO BE SENT MY CASE IMMEDIATELY I'M 100 % BEING TARGETED, DISCRIMINATED AGAINST, HARRASSED, AND VICTIMIZED BY THESE PPL! I NEED PROTECTION AS I NO LONGER FEEL SAFE IN MY OWN SKIN OR MY OWN COUNTRY!!!
01/27/2016 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • VA
  • 24540
 Web
I opted to have my tax return of $ XXXX direct deposited into my PayPal prepaid card. When I logged into my account I pulled up the direct deposit tab and gave my tax prep the routing number XXXX and account number ***** -- -- XXXX. My return was accepted and sent out. My earliest date to receive my funds was XXXX/XXXX/XXXX and the latest was XXXX/XXXX/XXXX. After contacting my tax preparer to confirm the right account information was put in that 's when I noticed after now looking on their phone app that the routing number I provided was different from what was displayed. I log back in error the website to make sure nothing changed and the information I gave to be submitted was the same. So I had XXXX routing numbers or that 's what I thought. At this time the offices were closes so I sent an email through the site 's secured inbox and waited. The next morning I just decide to call to go ahead and be sure everything was ok. I was told by the first Rep everything was fine and that my money should come in no problem. This is now the XXXX late evening still no deposit. So I login on the website again and notice my email has I reply that I sent out the day before. This rep informed me that the routing I gave was not associated with my account but the other routing number that had displayed in the app, XXXX, was correct and to call the XXXX to change my information. Now confused I call the XXXX and they inform me due to security issues they are n't allowed to change direct deposit information and that my refund was already sent to the information I provided yet my account never showed this deposit. I call the card company back and they are now very dismissive and telling me bogus stories. First the routing number was correct and associated with my account along with the new XXXX I just found out about, then the routing number was n't associated with my account and the bank would reject it and send it back but mind you the XXXX had nothing rejected on their end, and then I was told the routing number was old and was changed back in XXXX yet it was still available as my direct deposit information on their up to date website. Im furious now as I am clearly being lied to for this Rep with all these different bogus stories. I request to speak to a supervisor who o ly tells me the same thing then suggested I call the IRS again to get a trace number to track the deposit. I do so the next morning as soon as they open. The XXXX informs me no rejections on my funds were made and they do not give out tracking info on direct deposits at all. Now how could my cars company not no that. I was told to contact XXXX and FDIC for information about what I should do. I wasbtold to gibe the information to my cars company that I was told by the XXXX and demand the right to my money because this was their error giving me the wrong deposit information. I even called the bank associated with the card and gave XXXX the routing number I had. The XXXX associated with my account came up as netspend the other no information. So I was told to contact the card company to ensure that those numbers would be the numbers needed along with the correct number for my money to appear in my account. I call them back and told them everything I 've done who I spoke to and what was said and how everyone agrees the company is at fault for losing my money. Im placed on old while the rwp goes over my account just for her to come back and say once again that if the information was incorrect the XXXX would reject it but they DID N'T. She tells me now I have to wait 6 days for the XXXX to receive a rejection hat they are not going to receive because my moneywas was placed somewhere successfully but not in my account! I informed them that I would indeed file a complain. I can not and will not wait six days for nothing when everyone else 's job was done right but theirs! I want my money deposited immediately.
03/18/2016 Yes
  • Prepaid card
  • General purpose card
  • Managing, opening, or closing account
  • CA
  • 961XX
 Web
On XXXX XXXX, 2016 I sold a set of racing ski bindings on XXXX. The item was paid through XXXX, packed and then sent to the customer.The payment was shown in my XXXX account, to which I had attempted to attach my XXXX Prepaid Mastercard, so that the funds could be transferred for use in point-of-purchase transactions.I had trouble doing so on my own, so I called the XXXX Prepaid Customer Service number ( XXXX ). The first call ( of an ultimate TOTAL OF 13 CALLS BETWEEN XXXX XXXX ), was met with frustration when the agent, who 's grasp of conversational XXXX was limited, had trouble understanding my issue, continually interrupted me, put me on hold, and ultimately HUNG UP ON ME AFTER BEING " ON HOLD '' FOR 13 MINUTES.BETWEEN XXXX XXXX AND XXXX, 2016 I MADE 13 CALLS TO XXXX PREPAID, ALL FOR THE SAME DILEMMA, AND SPENT A TOTAL OF 2 HOURS AND 32 MINUTES ON THE PHONE WITH THEM, WITH THE END BEING ABSOLUTELY NO RESOLUTION.WHILE ATTEMPTING TO RESOLVE MY ISSUE, THE FOLLOWING COMMENTS WERE MADE TOWARDS ME, MY ACCOUNT AND XXXX, BY THE XXXX PREPAID AGENTS, AND HAVE BEEN DOCUMENTED IN COMPLAINTS SENT TO XXXX PREPAID THROUGH THEIR WEBSITE ( PAYPAL.COM/PREPAID ) : XXXX AGENT QUESTIONED THE ORIGINS OF THE FUNDS IUN MY XXXX ACCOUNT. HE ASKED IF I KNEW THE PERSON THAT SENT THE PAYMENT, AND WENT ON TO SAY THAT " HIS SYSTEM SHOWS SOMETHING THAT XXXX ACCOUNT SECURITY SPECIALISTS WILL NEED TO ADDRESS. '' HIS IMPLICATION BEING THAT THE FUNDS WERE THE RESULT OF AN ILLEGAL OR ILLICIT TRANSACTION AND THAT I " COULD BE IN TROUBLE. " .ANOTHER AGENT TRIED TO BLAME THE ISSUE ON XXXX ( I CALLED XXXX XXXX VERIFIED MY IDENTITY ; FUNDS WERE POSITIVE AND AVAILABLE ; THERE WERE NO " SECURITY ISSUES '' ; XXXX HAS NO DIRECT CONNECTION TO THE PREPAID CARDS, OTHER THAN FACILITATING EASY FUND TRANSFERS ). ANOTHER AGENT CLAIMED THAT " THE DEVICES THAT I USE TO ACCESS THE XXXX PREPAID WEBSITE NEED TO BE VERIFIED, AND THAT BY USING MULTIPLE DEVICES ATTEMPTING TO SOLVE THE ISSUE MYSELF, HAS LOCKED MY ACCOUNT '' UNTIL THE DEVICE CAN BE CONFIRMED. WHEN I CALLED THE GUY OUT ; " now, you 're just making XXXX up in order to not admit you have no idea what you 're doing '', he became beligerant, shouted at me something XXXX and then hung up on me.ANOTHER AGENT CLAIMED THAT THE ONLY WAY THAT THE PROBLEM COULD BE RESOLVED WOULD BE A " CONFERENCE CALL BETWEEN HIMSELF, ME, XXXX AND XXXX BANK ''. WHEN I QUESTIONED " XXXX '' AND SAID ; " WHAT ABOUT NETSPEND? '' HE HUNG UP ME.OVER THE COURSE OF THE 2 3/4 HOURS AND 13 CALLS THAT I MADE TO XXXX PREPAID, THEIR AGENTS BELITTLED, INSULTED AND CAJOLED ME OVER WHAT THEY BELIEVED TO BE MY FAULT, MY PROBLEM, AND WERE OF ABSOLUTELY NO HELP.THEY ALTERNATIVELY BLAMED ME, AND THEN XXXX FOR THE PROBLEM, AND XXXX THE CALLS ENDED WITH ME BEING PUT ON HOLD REQUESTING TO SPEAK TO A MANAGER, ONLY TO GET SENT BACK INTO THEIR CALL ROBOT TO START THE PROCESS FROM THE BEGINNING! NOT HAVING THOSE FUNDS AVAILABLE HAD TREMENDOUS REPURCUSSIONS! ; I INTENDED TO USE SOME OF THE PROCEEDS FROM THE XXXX SALE TO PAY FOR THE SHIPPING OF THE ITEM, BUT WAS UNABLE TO, AND HAD TO USE THE LAST OF MY CASH ON HAND TO PAY FOR THE SHIPPING.HAVING NO CASH ON HAND NOW, AND NOT HAVING ACCESS TO MY FUNDS IN MY XXXX ACCOUNT, I WAS ABLE TO SCRAPE UP AND BORROW JUST ENOUGH MONEY TO GET GAS SO I COULD GO TO WORK. FOR XXXX DAY. NOT HAVING ANY MONEY MEANT THAT I MISSED XXXX FULL DAYS OF WORK ( NET LOSS = {$120.00} PER DAY ) I HAD NO MONEY TO BUY FOOD, AND HAD TO SCRAPE MEALS TOGETHER FROM RANDOM ITEMS IN MY CUPBOARDS ; EVER HAVE CHOCOLATE JELLO PUDDING WITH LEMON JELLO SMOOTHIES? DO N'T. THEY XXXX. I RAN SHORT ON DOG FOOD AND MY DOGS KNOW WHEN THEY 'RE BEING RIPPED OFF AND ACT UP WHEN THEY DO N'T GET FULL MEALS.I PLANNED ON USING SOME OF THE MONEY TO RE-UP THE SERVICE ON MY PAY-AS-YOU-GO PHONE, WHICH WAS DUE BY XXXX XXXX. SINCE I COULD N'T, I LOST XXXX MINUTES 0F CALL TIME ( NET LOSS {$25.00} )
08/23/2016 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • FL
  • 33179
 Web Servicemember
Hi I have a Net Spend Debit Card. NET SPEND OUTSOURCED THEIR CUSTOMER RELATION DEPARTMENT TO ANOTHER COUNTRY, AS A RESULT, NETSPEND IS FRAUDENTLY TRYING TO RETAIN SOCIAL SECURITY CARDS FROM CUSTOMERS FOR ILLEGAL PRACTICES. THE FACTS - I HAD A DIRECT DEPOSIT COME INTO MY CHECKING ACCOUNT WITH NET SPEND. NET SPEND STATES THAT MY NAME IS DIFFERENT ON MY ACCOUNT SO THEY ARE RETURNING THE FUNDS. NETSPEND STATES THAT I HAVE TO SEND A GOVERNMENT IDENTIFICATION FROM THE LIST BELOW TO PROVE THAT MY NAME IS PROPER AND THAT IT IS ME. SO I SENT THEM MY DRIVERS LICENSE TWICE AS REQUIRED BELOW. THEN THEY ASK ME TO SEND MY SOCIAL SECURITY CARD. I TOLD THEM THAT I MISPLACED MY SOCIAL SECURITY CARD AND YOUR LIST BELOW SAYS I CAN SEND MY PASSPORT AS AN ALTERNATIVE. NETSPEND REFUSE TO TAKE MY PASSPORT AND REFUSED TO TAKE MY MILITARY ID. AS YOU CAN SEE FROM THEIR LETTER BELOW, THEY WILL NOT ACCEPT ANYTHING BUT MY SOCIAL SECURITY CARD BECAUSE THEY WANT TO DO SOMETHING FRAUDENTLY WITH IT. PLUS, THIS IS ANOTHER COUNTRY THAT I AM TALKING TO BECAUSE NET SPEND OUTSOURCED THEIR CUSTOMER RELATIONS DEPARTMENT TO ANOTHER COUNTRY. SO THE OTHER COUNTRY DOES NOT KNOW XXXX EITHER. FROM NETSPEND BELOW : NetSpend Email Security Information : Email : XXXXXXXXXXXX Update Card Ending : XXXX Pending Direct Deposit Notification Dear XXXX, We received a direct deposit for your NetSpend account. This deposit is pending and your account is blocked. For your security, we need additional information to make the money available to you and remove the block. We want to make sure you receive your money. Please contact us by calling the number on the back of your card as soon as possible. Our hours of operation are XXXX to XXXX Monday through Friday and XXXX to XXXX Saturday and Sunday, Central Time. If we are not able to resolve this before XXXX CST on XXXX/XXXX/2016, your deposit will be returned to the sender. We post deposits when we receive them as long as your account is activated and in good standing and the name on the deposit matches the name of a cardholder on your account. If your card has not been activated, please activate it now. If you are receiving a deposit in another name, you will need to add that person as a cardholder on your account. Thank you, Your NetSpend Customer Service Team Dear cardholder, We appreciate your assistance in submitting the document ( s ) we requested. In our review of the document ( s ), we are not able to verify your information. ID : Driver 's License - REJECTED - due to camera flash. SSN : Social Security Card - STILL NEEDED - Proof of Address : - STILL NEEDED - These are options on the types of documents you can submit : One of the following types of ID is accepted as proof of Social Security Number : - Social Security Card - Military ID ( front and back copy ) that contains the social security number One of the following types of valid Government ID is accepted as proof of identification : -State-issued ID card -Government / Military ID -Passport -Permanent US-Resident card for foreign-born, non-citizens ( green card ) -USA Employment Authorization card One of the following types of documents as accepted as proof of address : Note : Document must date within last 30 days, and must be in cardholder name. Address must match the address that is listed on your account with us. - Utility bill ( water, electric, gas, phone, cable, Internet, security system ) - US issued ID with matching address - Paycheck Stub/Earnings Statement - Cell phone bill ( prepaid services are not accepted ) - Bank statement - Credit Card bill - Insurance bill ( not Insurance ID card ) - Medical bill - Letter from Social Security/Treasury/Veterans Affairs Office - Auto Registration Renewal - 401K Statement - Letter from State Unemployment Agency or Department of Labor - Medicaid Letter - Social Security Card, if it is still attached to
10/05/2016 Yes
  • Prepaid card
  • ID prepaid card
  • Unauthorized transactions/trans. issues
  • NC
  • XXXXX
 Web
I do n't know whether to put fraud or scam or unauthorized transactions because it is both. As I have several copies of all of the statements provided, I will send one to the Attorney General, the CFPB, the Department of justice and the FBI. Due to the dollar amount of this financial crime. After reading your response, I am livid that you suggest 11 payments came from The Social Security Administration that were in fact released to me. Here is the fact, the truth of the matter. I opened XXXX card specifically to receive my benefits payments. On month 1 which was XXXX XXXX, I was paid XXXX, which is short by {$110.00} with which the Social Security Administration states my whole payment was released to Netspend and they somewhere along the lines Netspend have helped themselves to the difference in payment. Then, the amount of XXXX was in pending status 2 days later. Again, short being my benefit amount was {$100.00} or so dollars higher. Netspend never released that payment as I called continuously, no one would help me. In fact, the customer service agents were literally laughing at the situation. In XXXX, there were approximately XXXX payments from The Social Security Administration were released. From what The Social Security Administration states, they were payments I had never received in the amounts of XXXX,XXXX,XXXX,XXXX, and XXXX. Those payments are all showing as XXXX dollars deposited to the card. Netspend is trying to make it appear as I received all I was supposed to. not by a long shot. In XX/XX/XXXX, I received my correct payment amount released to me on time. In XX/XX/XXXX, I no longer used the card. however, my dependents payments were applied to the card. I did call Netspend several times stating fraudulent transactions that I neither made or authorized. Their customer service is less than desirable. I then filed my tax returns for XX/XX/XXXX and I was given a Netspend card. This is card number of the only XXXX cards I ever had. Somehow, everything got merged onto XXXX card including my Social Security XXXX payments. I called with fraud related issues more often than not and they would do nothing!! on a few occasions, they did refund me some of the money stolen. However, not nearly everything. I stopped using that card as well and I was totally done with Netspend because of the awful service and the company itself was crooked and enjoyed stealing people 's money. When I stopped using card number XXXX I could n't imagine where the heck all of my money had gone. XX/XX/XXXX, after a lengthy hospital stay, i decided I would attempt to clear up the situation with the XXXX cards. This is where I learned about XXXX cards in my name. I never had XXXX cards, I had XXXX. And the XXXX I had I stopped using very quickly. At any rate, after getting the run around several times, sending their requested documents several times, being told some paperwork had come through blank and re sending directly to XXXX XXXX, I finally got the notification that they would be send ing me the XXXX statements. I was never informed of a paypal statement that they could not send. I wonder what erroneous charges are on there. I received the statements and I was horrified, livid, frustrated, you name it. I called XXXX XXXX for days and e-mailed him for days with no return call or e-mail. I went through the transactions and I highlighted only the ones I knew for a fact that were not mine. There are possibly more, but if I do not know I will give them the benefit of the doubt. XXXX sent me an e-mail stating I would hear something within 10 days. All I want to hear is they intend on making good on the fraudulent erroneous charges and the XXXX payments I never received. I do n't even know what the dollar amounts of the ones stating XXXX were supposed to be. I have e-mailed XXXX for an update, he has ignored me.
06/20/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 19013
 Web
On XXXX XXXX, 2017 I received my tax refund of XXXX I then transferred XXXX of that into my savings. The next day I was out trying to pay bills and got a text messages saying it was a transfer done on my account. I then got on my phone and checked my online account which showed me that someone had moved XXXX of the XXXX that was in my savings into my checkings. I assume that the bank did n't allow that much to be saved so they pushed it back into my checkings. I still did n't fee comfortable so I then called customer service. While on the phone with customer services the unknown person then moved the XXXX from my checkings into and unknown accountby the name of XXXX XXXX XXXX XXXX Not only did they transfer XXXX of my dollars into their account but they also reported my card lost and had it shut down and a new card sent out. Customer service told me it was XXXX to have a card sent out express but they would waive the fee and I will get it on XXXX XXXX, 2017. I called to get a tracking number for XXXX so I can track my card down. I then find out it was two tracking numbers for me with my name on it from same company but going out to two different addresses. I then asked them to not deliver the one that was n't coming to my correct address. I then hung up with XXXX and contact the bank again to see why they had two cards going out on the same truck that was in my name but two different addresses. They said they only see one card. I then contacted XXXX on three way so the bank can hear what was told to me. Once customer service heard that they then shut the card down that was going to the wrong unknow address. Customer services then told me they would refund me my money within 10 days. However, I needed to send in a letter for dispute and a police report before the 10 days where up. I did just that. I also called them afterwards to make sure they got all my information that was sent and the lady said she saw it and gave me the date and time that it was sent which let me know she did infact get it. 3 days later I called and they said they never got the information. I then emailed it to them again. This time with the proof that I sent it to them before already. Then I get a message saying that they count credit my money within the ten days because I failed to give the information in a timely manner. Which is not true because I screen shot my 3 emails where it shows time and dates of me sending them. Durning another check up call I found out a 3rd card was ordered. I 'm not understanding how they can allow this to happen when I already filed a claim so they should have been watching my account. This matter has had me and my children displaced from our home because that money was for my landlord. Now they are telling me I have to wait 45 days to and update. Please help me with this matter. I did n't give anyone permission to go into my account and transferr XXXX from my account into theirs. I am on a fixed income and I do n't have time to wait any longer for my money to be refunded. I call everyday for an update and each time I was giving different information. Some where helpful but most act as if they did n't care. Lastly all this past weekend I was able to get into my online account. Once I sent the police report over to them then tried to go into my account it would n't let me get in. It kept saying wrong password which is not true I used it all eeekend and got through. I then had to call customer service because it would allow me to change it to fix the problem. They reset my online account several time and still nothing worked. The supervisor then asked is it anything else he can do to help me. I stated " well you have to help me first then ask that question. '' He said it 's nothing he can do so I hung up and worked on it until I got in. Which I had to make a new password.
08/21/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NY
  • 10030
 Web
I was gifted a NetSpend prepaid debit card ( I believe in the amount of {$500.00} ) in XXXX and then took steps to activate it. I submitted several documents to the NetSpend team on XX/XX/XXXX, and received a response from XXXX that their activation process required an ID and a SSN. As I was going through my citizen naturalization process and the NetSpend activation process proved to be more time consuming and inconvenient than I had expected, I had to delay the submission of the needed documents until a later date. I reached out to NetSpend again on XX/XX/XXXX and requested more information on the activation process as my legal name changed. On XX/XX/XXXX, XXXX responded to me saying that my account was not yet verified and NetSpend needs the usual set of documents ( XXXX, ID, Proof of Address ) to proceed. I submitted a set of documents with my new legal name on XX/XX/XXXX, and received a response on the same day. XXXX said that the submitted documents are not valid as they were " Not in Cardholders Name '' even though the card has no name as such, and my account was not yet verified. Later that day, I responded to XXXX requesting more help and clarity on the situation and asked him if I needed to submit the court order with the name change. I received a response, this time from XXXX, who once again told me the documents were not valid. I then tried to call the number on the back of the card. The automated response system could not process my request or connect me to a customer service representative. I then sent another email to NetSpend trying to get hold of any of the customer service representatives that I have communicated before. I received no direct response, yet I received a forwarded email which was sent from XXXX to XXXX and required the customer service to provide me some assistance and " educate '' me on how to read the phone number located on the back of the card and how to use my phone, as, apparently, I was not quite intelligent to operate either. I didn't quite understand why the representative assumed I was uneducated in that area and why I was addressed as a " she '' even though the ID card that I submitted was shot in clear light and specifies my sex. I then understood that my situation mattered little to NetSpend team and that, out of at least 4, no customer service representative was on the case. Another generic email followed, stating that I need to submit a set of documents to verify the account. On XX/XX/XXXX I once again reached out to customer service and summarized my situation : I can not access my account, automated response system hangs up on me, I can not get hold of any customer service representatives, nobody is tracking the progress. I received a response on the next day, XX/XX/XXXX - this time XXXX apologized for the inconvenience, responded to none of my questions or concerns, notified me of a restriction ( that was news to me ) on my account which stopped me from accessing it, and suggested I call the number on the back of the card as NetSpend had " restructured '' their automated phone system. I was absolutely exhausted to deal with the same issue over and over again while getting absolutely nowhere and worse if anything. Yet later, I did as suggested and, to no wonder, the automated phone system was just the same and kicked me out several minutes after. On XX/XX/XXXX I once again reached out to customer service and restated my situation, expressed my frustration, notified NetSpend about reaching out to Customer Protection Bureau, as their practices reminded me more of fraud than financial services, and again asked for more help. I received no response. Below I will attach the email correspondence in full minus the submitted documents as per your instructions above.
02/18/2017 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • OH
  • XXXXX
 Web
I need to make very serious complaints against Ace Elite/Netspend XXXX. I have called their corporate office which has ignored my plea for help. They have violated my consumer rights & cheated me by enabling & allowing a company to cheat me by keeping My money for services I did Not receive. Let me explain ; On XX/XX/XXXX, I submitted a complaint to Netspend to make them aware the company was stealing money for services I did not receive but that I Paid In Full. I also faxed Netspend evidence. I have included my attachment evidence that I sent to Netspend in this complaint. The 1st email sent to XXXX stated I paid for a month of membership where I was told I would have all access to the XXXX including the pool & swimming lessons. I addressed in this email that 2 swim lessons had already been cancelled. The next email was XXXX admitting that these 2 lessons were cancelled and that I had paid in full for my membership. XXXX email went on to say that she would speak with her superior to see what she could do about the lesson that I paid for which I was being cheated because the XXXX cancelled it. As you can see from the emails, XXXX ignored me for almost 3 weeks, during this time, I was not being allowed to safely use the pool which again, was part of my Paid membership, because the lifeguards refused to do their job during pool hours. Most times there were No lifeguards when I was trying to practice. This is a service I Paid for that I was being denied a right to use. This means, I was also not allowed to use my paid membership. This is a direct violation of my consumer rights. As you can see from the next email evidence XXXX said she would not reimburse me for the cheated swim lesson and ... did not give me the courtesy of mentioning that I was also being denied on being able to use the membership that I had paid in full. I then contacted Netspend to be made whole. I also submitted to Netspend proof of all of my Paid In Full payments. On XX/XX/XXXX, Netspend denied my claim. I called in when I received this denial which was not until XX/XX/XXXX & requested a supervisor, I was transferred to a supervisor who told me her name was XXXX, XXXX hung up on me. Unacceptable. I then was transferred to a supervisor who told me her name is XXXX & that she was located in XXXX TX. I asked her why was my claim denied because I submitted evidence that I was cheated & that I was Not asking for a FULL refund, I was only asking for the amount I was CHEATED. I told XXXX I request an escalation to get a partial refund for only the services I was Cheated. XXXX admitted that she could Not find some evidence that I had already submitted. Outrageous. XXXX said she will start the appeal process for me.On XX/XX/XXXX, I had not heard anything on the appeal, so I called Netspend back & talked to a supervisor who told me her name was XXXX ( female ) and that she was in XXXX TX. XXXX advised me that NO appeal was ever submitted by XXXX. Further Outrageous. XXXX said she would forward my matter to corporate for appeal & resolution.Netspend corporate had been ignoring me since. Egregious. XXXX called me 1 time & because I am a working professional, I would not answer the 1 time they called. I have called & emailed corporate multiple times since & have been ignored. I have called to make very serious complaints to corporate. I 've provided attachment evidence on the emails I sent to corporate & I was ignored with my plea for help for very serious complaints. On XX/XX/XXXX, I called Netspend again & talked to someone who said? .. her name was XXXX located in XXXX TX. I asked for a supervisor, I was denied that right put on & off hold for 30 minutes & then blind transferred to another CSR, Not a supervisor. I am currently still being Cheated. Advise.
12/22/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • VA
  • 23462
 Web
NetSpend card purchased for {$100.00} cash, at XXXX, XXXX XXXX XXXX, XXXX XXXX, VA XXXX, XXXX, store number XXXX acct # ( last four ) XXXX, XXXX # XXXX, approval # XXXX, auth code:XXXX, approval time XXXX. Purchase date XX/XX/2018 at XXXX. The first store the card was used at, declined the purchase. When in to XXXX where the NetSpend card was purchased. XXXX stated they did everything correctly and a cashier called NetSpend. NetSpend confirmed they received the {$100.00}, even though the card kept declining. The cashier at XXXX that helped me is named XXXX. I advise that I will contact NetSpend once I got home. I did, and this is what happened when I called them. : I purchased three NetSpend cards for my daughters as one of their XXXX gifts. The drama started when my XXXX-year-old tried to activate the card herself. They allowed her to do so, although on the back of the package it states you must be XXXX or older to do so. They took her date of birth, social security number, address and etc. Once she tried to use it, it kept declining. We called Netspend to find out what the problem was and was told my daughter needed to send them a copy of her birth certificate and social security number due to her being a minor and that her card was canceled. I asked who canceled my daughter card, I was given no answer, and after speaking to 3 customer service rep 's. A supervisor stated the card was canceled by a customer service rep. I thought only customers can do that? I advised by law when she stated her age, they should have asked for a parent or a legal guardian to continue activation of the card. I asked if they can transfer the funds ( {$100.00} ) to my netspend card ( I am her mother ). They took my NetSpend card info and my personal information and told me there will be a {$4.00} fee to transfer over the funds. I advised them that there should not be any fee since they should of not try to active this card with a minor in the first place. Once this was said i was placed on hold for 30 minutes. I waited, as i knew that they where just waiting for me to hang up and give up on this issue. But I work hard for my money and they where not going to just get rid of me. The young lady came back, she stated that now she can not transfer the {$100.00} to my NetSpend card either and that they will be mailing my daugther a check for the {$100.00} in 7 to 10 business days made out to her. There is a problem with this so-called solution. It was required to send in a copy of her birth certificate and social security for this to happen. Are they really this crazy?? I am never ever sending my family 's birth certificates or social security numbers to ANYONE. They have my {$100.00} ( cash ) today and want me to wait for 7 to 10 business days for a check?? I didn't pay them by check ... what are they doing with my cash that they admitted they received today?? The check is to be made out to my minor daughter who has no state ID at this time to cash the check, most places do not cash NetSpend checks, and what about the fee to cash the check??? My daughter would not be receiving the full {$100.00} I paid for. In all I spent 3 hours on the phone with XXXX to get them just to simply re-activate her card or transfer the funds to my card. I spoke with 2 customer service reps and 1 supervisor named XXXX, who stated there was nothing else they can do. I asked for someone other then her. XXXX placed me on hold for another 15 minutes and hung up on me. NetSpend is such a scam, horrible customer services and likes to hold on to people 's money. This ruining my daugthers XXXX and stopped her being allowed to purchase XXXX gifts for family members. Once all is said in done, I had to do alot of wiping my daugthers tears.
06/23/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • NY
  • 10466
 Web
I have been in the throne of a prepaid card nightmare. I have been dealing with this problem since XX/XX/XXXX ... the company has blocked my card numerous times and when I could not get it resolved turned to the XXXX XXXX XXXX and Federal Trade Bank in Texas for resolution. The specialist in charge of this matter apparently does not understand the concern I have and insist that I made the change to the account. This is not true. I pointed out to the specialist that if his representative in the company could make a correction while I was on the phone someone could easily change my email address and delete my phone number from the account as well. This went no where and XXXX has closed the case without resolution. I am at my wits end and am one step away from media contact regarding this companies interaction and transaction. I am turning to your organization in hopes that you will review Net spend business transactions and see if fraudulent activities are going on within the organization. I appreciate your assistance with this matter. Below is the correspondence from the company and myself : Good Afternoon : The information below is incorrect. I have had direct deposit with is account number since XXXX and gave the email address XXXX to the company. along with the mobile number XXXX as the alert number for all transactions on this account. I have NEVER changed any information on this account since I have been with Net spend. Someone reviewing my records hit the last digit on the account to and added the number 2. When discussing this matter with a representative ( from Net spend ) to have the account corrected and resolved I was told at that time that a typo was made on the account and that it would be fixed while I remain on the line. It was. I am perplexed that you stated I did this and that no one else in your establishment could fix or go into my records to do this typical error. Clearly from my statement I have demonstrated that this is a lie ( the record was corrected while I remain on the line ) and was done while I was on the phone. It is amazing that you called today and inferred that I made this error on a record that has been long standing since XXXX. I am beyond annoyed by this accusation and insulted. I could not go back and forth with you during your call today because I preparing for a meeting. I am very unhappy with the handling of this matter and resent your accusing me creating the problems I have been confronting these past weeks with Net spend. I am sending this to the XXXX XXXX XXXX. I am some annoyed. Regards, XXXX XXXX XXXX On Tuesday, XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX wrote : Dear XXXX XXXX, I have received your additional comments filed with the XXXX XXXX XXXX. The complaint was sent to The Office of the President of Net spend. I am part of the Net spend Corporate Customer Experience Team and I will be working with you to resolve your concern. Thank you for speaking with me on XX/XX/XXXX. The matter of the email change was researched and we are giving you the results in writting. 1. We have indication that the email was correct on XX/XX/XXXX at XXXXXXXX XXXX XXXX when we emailed you the direct deposit form to XXXX. 2. On XX/XX/XXXX at XXXXXXXX XXXX XXXX, you went online and activated the card ending with XXXX. The activity alerts were subscribed to after viewing the terms. The email address was changed. 3. Then on XX/XX/XXXX the email address was changed from XXXX to XXXX. If you have any further questions or concerns, please feel free to contact me at the number below. Sincerely, XXXX XXXX XXXX Customer Experience Specialist Net spend a XXXX XXXX Company Direct line ( XXXX ) XXXX XXXX XXXX
05/18/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • TN
  • 37172
 Web
To whom it may concern My name is XXXX XXXX on XX/XX/XXXX I reported my bank prepaid card messing. To net spend that uses the name of XXXX XXXX XXXX telephone XXXX, and filed a complaint which number is XXXX. Two weeks later I called back on this case and after the customer rep looked over my account she found more un arothorized charges a total of XXXX. Which she had to open a separate dispute claim number XXXX on XX/XX/XXXX. On XX/XX/XXXX, I was paid back on the charges of the first claim. On XX/XX/XXXX, I received a letter back stating that since I had not reported these transaction before 120 clander days that it was my fault and I sent them an email witch I have copied and added to this complaint as shown below XXXX XXXX XX/XX/XXXX to XXXX. My name is XXXX XXXX here is the dispute form I filled out there are still more charges I need to add to it for I ran out of room to place them. XXXX to XXXX on XX/XX/XXXX @XXXX XXXX, XXXX at XXXX on,XX/XX/XXXX @ XXXX XXXX XXXX, XXXX @XXXX onXX/XX/XXXX @XXXX XXXX, XXXX @XXXX on XX/XX/XXXX @ XXXX XXXX, XXXX on XX/XX/XXXX to XXXX @ XXXX XXXX, XXXX to XXXX on XX/XX/XXXX @ XXXX XXXX, 3 Attachments XXXX XXXX XX/XX/XXXX to XXXX. On XX/XX/XXXX @ XXXX XXXX, central time I called in and spoke to a customer service rep named XXXX ID number XXXX to let her know of three charges that were placed on dispute case number XXXX, to XXXX XXXX and 2 in XXXX XXXX I did and was not supposed to be in dispute case. Open going over the names on dispute XXXX found that other charges dating back more than a 100 days was also made from XXXX and XXXX after adding them up she came up with a total of XXXX made to these two places where she filed a dispute claim number XXXX reference number XXXX and after the dispute she filled she informed me that since most of this two new charges she filled dispute was over a 120 days old I needed to send in another dispute letter explaining why I did not dispute this transaction I did not know about them or that they was made or i would have disputed them. I am grateful that XXXX found these charges. She has been the first customer Service rep that has gone out of her way to let me know or ask if I did these charges. I did not write down the date or time all these charges were made to these two company all i know is I did not do them. Thank you again for your time and you help Then Two days later I received a letter saying they will be paying me back XXXX cents back of the XXXX cents which some of the charges they are giving back was more than 129 days old so, I called them and asked why are they picking and choosing what ones to pay back as you will see the charges all of them and then they tried to tell me that the money I got was on the claim number XXXX when it was the claim number XXXX. I also was told when I called on the 2nd letter on the claim XXXX that someone from the claims dept. would be calling me before the end of the business day. 24 hrs. after told this I called and was told that they had 2 business days to call me and 2 weeks later no one from claims dept. has called so I called back. And that was when I was told I had already been paid back for charges. So, after specking to better business beau which I have filed a complaint with them too I was told to call the General Att. General Att told me since it was a pre-paid credit card to call you guys and I talked to a rep Name XXXX and he walked me thru the steps of what to do. And what I would like to resolve this and I told him I want the full amount that I am owed nothing else. I do have your fax number where I can send copies of the two letters with the charges I did not do or okay to be done
02/12/2017 Yes
  • Prepaid card
  • General purpose card
  • Fraud or scam
  • IL
  • 62650
 Web
I received a western union net spend MasterCard in the mail. I waited to activate it because I knew there was a monthly fee. I activated it this morning to gain access to {$30.00} my friend sent me via XXXX. I thought it was easier than having to wait until XXXX opens to get it. I 've got guardianship of 3 children and needed the money quickly. According them, their terms and fees are listed in the paper work sent with the card. I looked over that paper work and only found where a few would be charged monthly. I went to use my card and out of the {$30.00} I got, I was only able spend {$20.00}, meaning they took {$9.00} from me in fees and I only used the card THREE times. They claim credit transactions are {$1.00} and debits are {$2.00}. While on the phone with them this afternoon I was told several different things about these " fees ''. But not only that, I was breaking down the spending and how many times I used the card. IF there was a fee of {$2.00} per debit transaction, then {$4.00} in fees would be subtracted and I used it ONCE with credit ( total of 3 times using the card ) and that should only be {$1.00} fee totaling the fees to {$5.00}. XXXX, which is my main prepaid debit card that I pay no monthly fee or charge fees for took 2 amounts to validate the western union card. That was because I noticed they were taking too much out of my account when using the western union card. For some reason, I could get it validated so I could transfer the money over. The guy said a fee was charged for that and then ended up saying there was no fee for that because it was pending .... but if they charge {$2.00} debit fees, that would total the fees to {$9.00}. Here 's where they contradict themselves ... I had {$30.00} on the card. I used the debit to get {$10.00} in gas. After getting gas, my amount was down to {$18.00} and some change, meaning it was less than a {$2.00} fee they are claiming is taken out for debit transactions. I went to XXXX. My account had {$18.00} and some change. I spent {$3.00} after leaving XXXX my account was down to {$8.00} and some change, that 's about a {$9.00} or {$10.00} fee for using debit and they claim to only take {$2.00}. I went to the gas station and spent {$7.00}. After that my account was down to {$.00} or around that number. I used credit for that transaction and they claim to take {$1.00} for credit transactions yet less than {$1.00} was taken. 3 different people from this company told me 3 different things, lied about how much fees were, and again I never read anywhere about fees when using the card. In my experience with prepaid debit cards, I 've only ever had to pay a monthly fee, or a fee to withdrawal money, but never for using it at gas stations and XXXX. I called them and went up the chain of command and asked them for the {$9.00} back that they not only took from but also from the XXXX yr old, XXXX yr old, and XXXX month old I 'm having to care for. They absolutely refused to give it back. One person said they were the highest person to talk to and I told them no there are executives and I 'd like to speak to one. Getting to talk to someone higher up was like pulling teeth. They still refused to give the money back so I demanded they closed my account and cancel my card. To me, this is a scam because they 're charging a monthly fee, charging fees for spending YOUR money without telling anyone, and then when you figure it out, they argue with you and have excuse as to why money ca n't be refunded. All I want is my {$9.00} back and I want it on my other debit card because I do n't feel I should be made to wait 6 to 8 weeks for a check. Can you please do something about it?
06/30/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • FL
  • 33463
 Web
I have had this bank account for 7 years. I recently got unemployment due to the pandemic backdated for 14 weeks payable. Not 2 weeks later the company closed my account and now says that they are sending the money back to unemployment. On XX/XX/2020 at XXXX ; XXXX I received a text message saying there was a problem with my account. By this time it was too late to talk to a representative on the problem. I tried to login to my account and I had been locked out of my account. I had XXXX in my account. Some of which was not unemployment money. I contacted netspend the next day XX/XX/2020 and was treated very unfairly on the phone. They told me that the account was closed because of a dispute that I had submitted recently and that they could not tell me any more information since my account was closed. They hung up on my. I called again and asked what was going on with my account and where was my money, and why they didn't send me any notice of the account problems or give me a chance to withdraw my money. They did not provide an answer. The agent said that they would be sending me a paper check in the mail and I would receive it in 6 days. I felt assured for the moment. I called again XX/XX/2020 to inquire if their was a tracking number on the check that they sent out and was told not yet. I again asked why my account was closed and the agent told me it was because I no longer worked for XXXX and that is why they closed my account. I again asked why I wasn't given any notice and they told me they did. I have not received any written notices by email or text or by mail about an account closure. The agent told me to expect my paper check within 6 days in the amount of XXXX. Again, I felt assured for the moment. I called again on Saturday XX/XX/2020 to ask again if anyone had any answers to why my account was closed, the agent said that all she could tell me is that it was closed and call back on Monday. I again asked for a tracking number for the paper check and she told me she did not have that information call back on Monday. I called on Monday XX/XX/2020 and spoke to a manager named XXXX XXXX. I asked XXXX XXXX what was going on with my account and cried to her over the phone at how awkward this situation was. She informed me that XXXX actually closed the account and is sending all of my money to Unemployment because I lived in XXXX and my unemployment was from XXXX. I ensured her that i am in good standing with unemployment and they know my current address and that it is all legit with unemployment. She said there was nothing she could do because she is just part of Netspend and that XXXX is the one that closed the account. I told her that I had other money in the account other than unemployment money and when I would receive that money. She put in a request to a supervisor stating this and said to give it 48 hours. She could not give me any further information as to why my account was closed. I have always paid my bills on time and always had money on hand to live on. The fact that they can just close my account and take all of my money is just astounding to me. I have exactly XXXX dollars to my name now. I had to wait 14 weeks to get my unemployment due to covid-19 reasons and this is so unfair. I am currently in college online and support XXXX children by myself. I have no way to get them food now or pay any of my bills. This is a violation of my civil rights. I do not even know if they are going to send the money back to unemployment so that I have the opportunity to get the money again or if this is just a scam from the bank to take my money. I feel so violated by their actions it brings me to my knees.
05/21/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • OK
  • 73013
 Web
I am requesting to have my account closed due to the fact that the company appears to have outdated and risky security policies in place. However, I have been unable to close my account and I can't access my funds because they have placed a fraud alert on my account. The following details the situation and my concern for their consumer base as I believe the bank is negligent in how they receive sensitive and confidential information. 1. In XX/XX/2023 I discovered that I was unable to access my account online. After a few calls trying to resolve the situation I was informed I needed to submit my drivers license and social security card to unlock my account. I was told to email my information. I email my drivers license on XX/XX/XXXX, however I was not going to email my Social Security card as it is common knowledge that email accounts are often hacked and that it is extremely risky to share sensitive or confidential documents over email. The reference number tied to that was # XXXX XXXX. After submitting my drivers license I was still unable to access my account. Since I am not very knowledgeable about financial issues I asked my husband to help me resolve my situation. He contacted the Corporate Customer Response Team via email. There were attempts to connect but every time I or my husband called we received a voice message. To the banks credit they did call back a couple of times but because of our busy schedules we were unable to take the phone calls. We had requested to schedule a set time to talk but that never gained any traction and we have been left to contact the general customer service line which hasn't been helpful. XXXX XXXX Re : Security Risk - Urgent Ext XXXX ; XX/XX/2023 XXXX. Since I was unable to gain online access to my account I decided to close the account with the hope of gaining access to my money. On XX/XX/2023 I contacted the bank again and asked to have my account closed. I was told I would receive a check. However, that check never came. 4. On XX/XX/XXXX I followed up as I never received my funds. I spoke to XXXX and was told again that I would receive a check and I could expect to receive the funds in 10 business days. The check never came. 5. On XX/XX/XXXX I called to inquire and asked to speak with a manager. I spoke to XXXX and he informed me that there was a fraud alert on my account. He instructed me to send multiple documents ( My social security card, utility bill, along with my husbands drivers license and social security card ). However, my husband is not on the account so that was a big concern. XXXX informed us to send these documents via email. My husband works in cyber security and it is common knowledge that email is not secure as it can be easily comprised. Therefore, we asked to fax the information. I faxed over the documentation on XX/XX/XXXX. Ref # XXXX XXXX. On XX/XX/XXXX I was informed by email that my information was received but my husbands info was not needed. I was also told that my social security card was insufficient as it was only in black and white. They requested a color copy and informed me to email or fax. Fax does not provide a color copy so the only option is to email. Again, this creates a major security concern and I am unwilling to email my social security card. 7. XX/XX/XXXX I am submitting an email to ask for senior leadership to give me a few time options to discuss this further. I am also submitting this formal complaint as a way to escalate this further. Beyond my issue I am concerned that this institution is negligent in their management of consumer information and that their actions are putting others financial lives at risk.
02/24/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • OR
  • 97224
 Web Servicemember
Sir, or Madam, This evening I received, in the mail, a " NetSpend '' Debit XXXX, which I did not request or apply for. This was not a card board picture of a card, with my name on it, it was a real card, with activation instructions on the front and a XXXX expiration date!!!. I called the NETSpend customer service number, from the back of the card, in which the prompts require the card number, and/or my social security number, before it allows any other prompts. I had to hit the " XXXX '' sign, and " XXXX '', and ask for a " Representative '' a number of times before I finally got their system to say, " I'll put you through to a representative ''. I ask the agent, " XXXX '' who was applying for a card in my name, without my permission. She assured me that no one had applied for a card in my name, that it was solicitation only, and that the only information they had was my name and address. When I advised her that their prompts required the card number, which tells me it's not activated, and to enter my social security number, in order to gain access to their phone prompts, she advised me that, by entering my social security number, the could confirm the match. When I ask, if they did not have my social security number, how could they verify if it's accuracy??? Her response was to go back to her prompts, and assure me that they do not have my social security number!!! As a former Fraud Coordinator, with XXXX XXXX, I am extremely surprised that any firm would, as solicitation, send a real debit XXXX, through the postal system, which, as we all know is severely prone to delivering mail to wrong addresses. The mailer alone has enough information, my legal name, with my middle initial, and my address, to allow someone to start a search, which, without too much difficulty, could identify my social security number. In today 's cyber security environment, this is not acceptable on so many levels, the first two that come to mind are : If, as " XXXX '' states, these cards are sent out, with only the cardholder 's name and address, without a request from the consumer, and without a verifiable social security number in their file ; The consumer is not aware that the card is on the way, which means that a 3rd party could have the card end up in their hands, locate a social security number and activate the card, without the consumer 's knowledge. If, as " XXXX '' states, " Netspend '' does not have, in their file, my social security number, and a 3rd party ends up with the card, enters their own social security number, which Netspend must run my credit report, using that social security number, there by attaching that social security number permanently with my credit file, or activate the card, with the erroneous social security number, that they have no way to verify. I believe, opening accounts without the customer 's knowledge was recently a problem, for XXXX XXXX, " XXXX- XX/XX/XXXX @ XXXX XXXX XXXX 2 Free Issues of XXXX XXXX XXXX Fined {$180.00} Million For Opening Accounts Without Customers ' Knowledge ''!!! While these debit cards are supposedly sent out, " merely as solicitation '', needing activation, establishment a XXXX, to attach to the card, and prepayment deposits ; The results could be devastating, either giving a 3rd party access to too much related information, or the unwitting consumer, who does not take the time to read the fine print, and/or is desperate for credit assistance, and does, without understanding the ramifications of their actions, activate the card. I have cut up the card. Regards, XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX Issues Resolved, Customers Satisfied
01/31/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 90028
 Web
I purchased a Netspend prepaid debit card from XXXX on XX/XX/XXXX. Exhibit XXXX shows my receipt. I attempted to utilize the card, but experienced obstacles when trying to activate the prepaid card. Customer service informed me that I had restricted use, but would still be able to conduct certain types of transactions. After attempting to use the card, I received multiple emails and was told that my payments were declining from the XXXX services I attempted to pay for with this Netspend card. After much embarrassment, I called the customer service line to close the account and be issued a refund in full for the amount that I deposited on the card as not XXXX of the transactions I attempted were successful. After giving my address with detail to the customer service agent, she informed me that the account was closed and in XXXX ( XXXX ) business days, a check would arrive. On XX/XX/XXXX I received a piece of mail, but was unsure of who the sender was. I looked up the address and it belonged to Netspend Corporation. The mail was incorrectly addressed with an APT ( apartment ) instead of the # ( number sign ) or XXXX as I requested. As this is a direct violation of the DMM ( Domestic Mail Manual ) to accept mail from a fictitious address, I rejected the mail with postage and called Netspend again to inform them of their mistake on the address for the mail they sent. I assume this mail was a check. They confirmed that they did send a check during the call. After informing them of my rejection of the mail, they asked for the correct address. I informed them with the details of my address and the customer service person told me that I would receive a new check within XXXX business days. More than XXXX business days pass and a new check was not issued to me. I wait another day for grace period and nothing. Now, I am frustrated and inconvenienced by the lack of professionalism Netspend employees have. Not only do I not have my check after the embarrassing ordeal, but now I can not trust what the customer service people say which made me feel helpless. I had to call again XX/XX/XXXX. I went through XXXX customer service agents who did not even try to help me. XXXX even sent me back to the automated system after I specifically requested to speak to a supervisor. After waiting on the phone for around XXXX ( XXXX ) minutes, I was put on with a supervisor. I informed the supervisor of my trouble with previous customer service reps telling me that my refund check would be to my address within XXXX ( XXXX ) business days XXXX separate times and still nothing. The supervisor was able to pull up my information and told me a check was sent out on XXXX, XXXX, XXXX. She said it would take XXXX ( XXXX ) business days to arrive. Today is day XX/XX/XXXX. More than XXXX ( XXXX ) business days have passed and I still am again disappointed by Netspend and its employees. Because of Netspend and their employees negligence, I have had to borrow money and sell personal items to make ends meet where I would not have had the extra stress if Netspend would have just sent my refund check as they instructed me they would. It has been well over XXXX months form my initial purchase and I wasn't even able use the card, nor have I gotten my money back. Subsequently, Netspend not sending me my refund check has caused marital stress and my wife blames me for losing our money. I feel robbed. I have no choice but to go to the CFPB and any other organization necessary to resolve my ongoing issue with Netspend. I will also be writing a letter to XXXX XXXX who is the acting XXXXXXXX XXXX XXXXXXXX XXXX for Netspend Corporation.
10/07/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • NC
  • XXXXX
 Web
Netspend charged many fraudulent charges to my prepaid card. I had XXXX cards. XXXX for social security disability payments and XXXX for my tax returns. NetSpend did not release Social Security payments after they were in pending status for days. They then merged the XXXX cards together without my knowledge. I could never get statements from them. The customer service reps were literally laughing at me. I contacted netspend and requested my statements in XXXX 2016. I was first told that I would have them in XXXX via e-mail. I was also informed there were y cards in my name. That was impossible because I had XXXX cards that I kept for a short time due to all of the problems this card caused and due to the fact that they were stealing money from it. I spoke to XXXX XXXX who requested my personal information. I did not want to give it to him due to the identity theft I was already facing. That day I did provide it to him personally. He again tried to give me the run around. In reference to the social security payments, several of them were for XXXX dollars. The social security administration has stated the correct amounts were sent to the bank. I even have a statement from the senator stating the same. At any rate, XXXX assured me I would have a response for all of the fraudulent transactions within 10 days. It has been longer than 10 days and I have not received a response to e-mails or telephone calls. I even e-mailed people in the corporate offices and no response at all. It is a great deal of money they owe me. I have spoken to the secret service and the department of justice consumer protection unit, and the Attorney general who looked at the package and told me if they did not make good on all of the charges, law enforcement would get involved and not only will XXXX be responsible for all of the money owed, but also damages. Pain and suffering etc. XXXX card I was told was closed due to suspicious activity. I am wondering why I never knew about this or the card. As far as their XXXX liability charge, I expect that to be waived as a courtesy for all the fraud I had faced as a result of their negligence. I should n't have had to wait XXXX tens days let alone not hearing anything or receiving any form of correspondence after the 10 day period. It would seem to me that they would at least update as to where they were in the process. When you and all of the others received the package, it is plain to see it is basically all fraud. I was even good enough not to include items that I was not 100 % sure of though I am certain many of them do not belong to me. Especially seeing as how I could never use the card because it always had insufficient funds. Unfortunately, like every other financial institute NETSPEND is a liar. Why they do not have customer service representatives who speak English is far beyond me. The people they have you can not understand and they are very rude. The XXXX representatives were literally laughing when they would not release the payment in the amount of XXXX. I needed that for rent desperately as I was facing eviction with my XXXX children and me being XXXX. Well, we were evicted and NETSPEND did not XXXX. This company is full of crooks and they will be made to pay the funds back if they choose not to on their own. I will try my best to put this company out of business. Lord knows they have enough complaints. How are they even still in business. Customers complain so much about the same exact issues and no one has done anything about it. I will. A lot of money was stolen and my children deserve that money. NETSPEND is uncaring and they lie.
06/03/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • RI
  • 02895
 Web
On Thursday XX/XX/XXXX at XXXX my NetSpend account was hacked. Someone was able to gain access to my online account and transfer a large amount of funds from my savings to my checking and make 2 purchases totaling {$860.00}. Unfortunately, the same person who hacked my account, change my online login in credentials. The following morning once the Netspend customer service line was open, I was able to get a hold off someone and inform them of this fraudulent activity. He assisted me in getting back into my account and for further security measures, he block my 2 debit cards and I was charged {$50.00} to expedite 2 new cards to me ( Please note my debit cards were not lost or stolen ; I still have the physical cards in my possession. ) Later on in the evening on on Friday XX/XX/XXXX after speaking to this representative and being assured my account was safe and no one would be able to access my account and the account was blocked, my account was hacked again. At XXXX XXXX Saturday XX/XX/XXXX I received another email with a password reset link ; which I did not request. I emailed back stating this was not me and I would like this block and do not allow any transactions. Unfortunately, I received no real respond and I was once again blocked out of my account. I was only able to receive transactions notification from my Netspend app. From the hours of XXXX $ XXXX Netspend allowed someone to create over 20 virtual cards and complete 15 additional transactions in the total amount of {$4100.00} ; one of the transactions being the largest lump sum of a {$3000.00} purchase in one transaction. The following morning once the Netspend customer service line had opened I had was able to speak with another representative express my frustration, as my account had been almost completely wiped out with a total of {$5000.00} worth of fraudulent transactions. The representative helped me reset my account and log in and everything was gone. Later on in the afternoon another on XX/XX/XXXX, my account was hacked again and 2 small transactions were made in the amount of {$28.00}. I had to call again and reset all of my login credentials. I was informed I would need to wait for each transaction to post to dispute them and I would not receive any of my money back until they complete their investigation. As of today I have been able to dispute all transactions in the matter of 6 claims, but am still finding Netspend to be making this process very difficult. I am unable to see the status of my claims except for the ones they keep closing and telling me I requested them to be withdrawn. I am very disheartened by this situation and feel I will never be reimbursed for Netspends lack in online security and competency to keep my money safe. They have informed me that they may issue me a provisional credit by XX/XX/XXXX if they need to further investigate each claim. Unfortunately, the funds in this account were all I had to my name, I now am unable to sustain for myself and children, as this situation has left me financial destitute. I have followed the process for each claim, as required and had multiple lines of communication with Netspend via phone and email, and I feel I am able to get nowhere. I o not find it fair that I have to wait a minimum of two weeks to be reimbursed my funds, but Netspend can allow someone to hack my account 3 times and complete 17 transactions totaling {$5000.00} in lest than 24hours. I would just like to be reimbursed promptly. Below are screenshots of these transactions from my Netspend app and a list of my claim numbers. Please help me resolve this matter.
10/20/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • VA
  • 236XX
 Web
On XX/XX/XXXX my card was charged XXXX withdrawal at XXXX XXXX in XXXX, Alabama. Along with a XXXX over the counter withdrawal fee. I receive automatic real time alerts anytime a transaction is made on my netspend card. I immediately contacted netspend and told them about the charge and cancelled the card on XXXX. I was told by customer service I could not dispute the charge until it went from pending to posted. The charge posted on XXXX which I disputed immediately. I reached out to XXXX XXXX and was told they were not able to assist me because I do not have an account at the bank and I needed to reach out to my debit card to discuss the fraudulent charge. And their fraud department will communicate directly with my fraud department. I also contacted police department on XXXX in XXXX Alabama in reference to this and was told to reach out to my local police department to file an economic crime. I contacted my local police department in Virginia on XXXX and filed a report. I was told on XXXX they were going to provide me with a provisional credit of XXXX while they investigated further. On XX/XX/XXXX I was contacted by local detectives asking if there has been any update and advised I have not heard anything from Netspend in reference to this last update I received was on XXXX after I submitted a formal letter of my request that my funds be returned to me as this was an unauthorized charge. I do not live in Alabama and never have been to Alabama or no anyone in Alabama and no one had permission to charge my card in this matter. I was told I wouldnt get an update until XX/XX/XXXX. The police department wanted to know was there footage of the criminal who stole the money from my account. I contacted netspend on XX/XX/XXXX to ask if they had been in contact with XXXX bank and was given this response : Provisional credit issued. Next XXXX update XX/XX/XXXX. According to Regulation E and your Cardholder Agreement, we will determine whether an error occurred within ten ( 10 ) business days ( twenty ( 20 ) business days for new accounts ). We will notify you in writing as soon as more information is available. Because this claim is not pertaining to an error on your account, and is a service/merchandise issue, Regulation E does not require a provisional credit be issued. Regulation E is a regulation that financial institutions must follow when receiving reports of errors. Because your dispute is between you and the merchant, concerning service/merchandise, it is not covered under Regulation E. However, we will work on your behalf to file a chargeback with the payment network in order to try and retrieve the funds from the merchant. The chargeback will be submitted through the payment network within ten ( 10 ) business days, to reverse the funds from the merchant. A chargeback can take up to forty-five ( 45 ) calendar days ( ninety ( 90 ) calendar days for point-of-sale or foreign-initiated transactions, or new accounts ). During this time, the payment network will hold the funds until either the merchant provides documentation to validate the transaction or the timeframe has been reached. We will notify you in writing as soon as more information is available. This was not a merchandise/purchase or an authorized purchase so I am not sure why I am being held to this elusive regulation e. This is criminal activity and I am being punished by XXXX XXXX and Netspend for their negligence. I cant get straight answers from either XXXX XXXX or Netspend and I am becoming increasingly concerned that I am being scammed by both bank institutions.
07/07/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 95128
 Web
I had XXXX in fraudulent charges on my account on XXXX. I was alerted XXXX when my direct deposit hit and I saw that the balance on the text message with that deposit was incorrect. I had just had an issue with Netspend and fraud prior in XXXX with nearly XXXX in charges fraudulently. They returned it then. It happened just weeks later and this time denied the claim and said " no error found '' this is false and these charges are in fact fraudulent. I requested to dispute the claim closure and they stated I had to wait 10 business days for the documents of proof in an email and asked to verify my email address, which I did. I waited 10 business days and called the XXXX business day. I was told they did already send it and to check my junk, I told them this was untrue I didn't receive anything and yet was receiving questionnaires from Netspend just fine. I the asked for them to resend it this time by postal to ensure I received them. I awaited another 10 business days, now they still haven't arrived. I contacted customer support and asked about this and the guy XXXX transferred me and hung up. I think called back and spoke with XXXX who asked me to verify my account. He first told me I could not dispute my claim, the decision was final and my account was closed and I was no longer Netspend customer so he couldn't help and told " so sorry ma'am ''. I refused that as per FEDERAL LAW : Regulation E 12.C.F.R.205.11 ( d ) ( i ) : I have the federal and constitutional right to obtain physical dispute documents to see proof of how that bank came to the conclusion. I have not received this and am now being told I can't receive this and have no access to it even though I had been told prior it was coming to me via email and then mail, then now XXXX states I can't get it at all. He then " transferred '' me to his supervisor which threw me back into the cue and I had to start all over again. I was routed to XXXX employee ID : XXXX : I gave her as much information as I could as my account has been closed and I don't have the online access anymore to tell her the last 3 transactions for my transaction history. I did verify year opened, last deposit by whom, address, and ssn. She then stated I couldn't be verified with given info and there was nothing he could do. Yet the same information had been provided prior and it worked just fine and I was identified. I was then asked to be put back into cue and enter my social to be verified. She routed me and it hung up. This is not only unacceptable it is illegal. I have attempted to contact : XXXX XXXX Netspend as it is the closest to me at : XXXX as well as NetSpend corporate at XXXX and got no answer. I know these transactions are fraudulent, they approved them as fraudulent before but when it happened 2 weeks prior the same horrible thing. Later suddenly it was " me ''. I have fought for some type of assistance to escalate to the next level and awaited many a " 10 business days '' only to be then given another excuse. They have not reimbursed my money, not sent me a single document stating my claim was closed nor provided proof as to why it was denied. They are holding over XXXX XXXX dollars of mine and have blocked me from online access of my account and any attempts at solving this. I want my money reimbursed as it was all fraudulent. I want the supposed documents that prove your company 's findings of " no error '' to contest. I have also sought out legal counsel and inputted a complaint to XXXX,. This is not okay and I will ensure I am heard and that the law is followed. Who can help me
10/13/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 949XX
 Web
On XX/XX/XXXX a total of three transactions were placed using my Netspend account.The first transaction was a transfer of {$4600.00} from my savings account to my checkings account.From there XXXX dollars was transferred to an unknown account.The next transactions was for {$3200.00} placed at a long distance moving company based in Texas.The next transaction was for {$500.00} for a XXXX XXXX office based in New York.I immediately called Netspend to figure out what was going on but I ended up have to call over 20 times because they said that my account information didnt match anything in their system.The person had changed all my information to prevent me from gaining access to my account.Finally I got through to a customer service agent who took his time to figure out what was going on.He asked me if I had made those transactions and I told him that I had not.He asked for my personal information to which I gave it to him and he informed me that the person had changed all of my information.He asked if I wanted to dispute the transactions and I told him yes.He informed me that I would have to wait until the transaction were no longer pending in order to do so.I did as he told me and waited for them to no longer be pending and filed my dispute.He told me that in between that time that I could be issued a provisional credit but if the investigation came back as no error I would have to pay back the provisional credit.They issued a provisional credit for one of the transactions but continued to investigate the others.I called each month for an update and each time they told me that the investigation was still in process.On XX/XX/2021 I had received a notification that a transaction had been placed for {$330.00} for XXXX in XXXX Florida.That was for the exact amount that I had left in my checkings account.I immediately called Netspend to inform them that another fraudulent transaction had been placed using a virtual card made through my account.I filed another dispute and asked them why my account was not being secured to prevent this from happening.They told me that whoever the person was they had my information and was able to continue to gain access.The customer service agent told me the only thing I could do was change my information each week and quickly withdraw my money before it happens again.I explained to them that thats not a proper solution to for this problem.They informed me that my account would be safer that was.I did as the agent told me but instead I chose to just not have direct deposits sent to that account until the issue was resolved.Today is XX/XX/2021 which is they day that was supposed to be a resolution for the dispute.I contacted Netspend customer service and asked for the update and they informed me that they found no error for the the XXXX dollar transaction and the XXXX dollar transaction and that the claim would be closed and no money would be issued.I had tried to explain that their was indeed and error and my count had been used for fraudulent transactions.They informed me that the merchant said no error was done in those transactions.I explained to Netspend customer service that they were negligent in protecting my account even with clear evidence that it was being infiltrated and that they refuse to take accountability for the flaw in their system that allows virtual cards to be created and used through customers accounts.After explaining this I was once again told that nothing could be done.All my savings have been taken for me and I have nothing left to take care of my child and household.
05/29/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • VA
  • 23454
 Web
On XX/XX/2023 a transaction of {$500.00} was taken from my Netspend card I never received a notification saying that my card was in use or had been swiped etc.. and I wasnt aware that I had lost my wallet with all my cards in it. From XXXX XXXX XX/XX/XXXX, a various amount of transactions were charged to my Netspend card so I made calls and sent emails to Netspend telling them the transactions didnt belong to me. I was extremely frustrated because Im XXXX and this is my first time being on my own independently so things are already hard, the money stolen from me was my rent money and money for other bills I had to pay. I sent email after email and I spoke to at least XXXX different people who said they would review the claim I disputed. Time is going by and no one has contacted me back about anything Todays date is XX/XX/XXXX I just received mail from Netspend in the middle of last week. That date was XX/XX/XXXX. They then told me they reviewed my account and couldnt find anything concerning or pertaining to fraud or any fraudulent transactions on my account. That should be false because I personally only made XXXX transaction on my card because my budget was tight and I knew I only have {$20.00} to spend outside of rent money and I used that {$20.00} on XXXX pay for my cat at XXXX and the total was only {$16.00} after that I hadnt used any money my card because I didnt need to. The last place I seen my wallet physically was in XXXX and I knew that so I called and filled a dispute with the bank only for them to say they cant do anything. I spoke to a lady told her this exact situation and she said okay theyre going to close the account and send me out a new card. I would then have to use the new card to make a new account once activated, And then anything disputed would come to my new account.. I then I got XXXX new cards that were linked to the same account so basically the lady I talked to lied to me on the phone. Ive been going through this since XX/XX/XXXX and its honestly been a lot for me and my mental. I am emotionally and mentally not okay with whats been going on and how nothings been handled on my behalf. In the files below I attachment a photo of the transactions that dont belong to me and money thats was taken from me the XXXX XXXX transactions total up to {$580.00} my card was linked to my XXXX XXXX and whoever got ahold of my wallet were able to transfer funds some way someone how. I also called and spoke with XXXX XXXX support because they sent me a message saying my number and email was unlinked from XXXX XXXX due to fraud activity. When I got ahold of someone through XXXX XXXX support they were asking me for the number and email linked to my account and I explained to them that they were unlinked due to fraud activity and that there was a new email linked that started with *jos* and that email doesnt belong to me my email and the email that was previously linked started with *tah* and they proceeded to ask for my bank card number because that was the card linked and being used on file. I gave them the number because I had the card in my XXXX wallet but because I couldnt give them the new email and number linked to the account ( even though I explained to them the messages that were sent from XXXX in the middle of the morning between XXXX while I was in bed sleeping ) they cant help me. After, because of Netspend overdraft service I was changed an additional {$100.00} of money that I didnt have and that put my actual bank account in the negatives- {$140.00}.
05/24/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • CA
  • 91762
 Web
My name is XXXX XXXX and on XX/XX/XXXX i had 4 unauthorized transactions for XXXX dollars each totaling XXXX dollars, and i was also charged XXXX dollars for ATM inquirie fees while the fraud was occurring. I called my cards banking company immediately after i blocked the card. ( The card i have is a XXXX debit card from ACE cash express. It states XXXX is a direct deposit account established by XXXX, XXXX XXXX, XXXX FDIC. ) I have had accounts opened with ace for over years, when i called i told them why would i call the police and still have my physical card with me immediately after the card was compromised, i have been to the ATM it is inside a XX/XX/XXXX down the street from where i live. I gave them every single piece of information i had, and they still denied my claim and did not offer me a provisional credit at this point i am already going to take all of my funds out of this bank because they did not alert me at all. And i told them in every single email that my card was never stolen, they did not do an investigation they did not email me a single piece of information that they carried out. Immediately after getting off the phone with customer service of the card company when i blocked the card and reported it being attempted frauded the same second the people were still trying to take funds as i was calling they were inquiring about my balance and i have thousands of dollars inside this lousy companys deposit account and they still did not help me not one bit the lady on the phone said its ok your sure to get your money back i already knew she was not help the second i got on the phone. But right after getting off the phone with her i did do some reasearch and I immediately contacted my local sheriff 's dipatching office and a lady then sent a investigating officer to my home to record an incident. The incident number is XXXX The XXXX who they dispatched name is XXXX XXXX and his number is XXXX. I live in XXXX california, and this happened at a XXXX ATM one city over in XXXX california. I still had my physical card the entire time and I genuinely dont feel like the company that issued the card did anything at all, they said they would give me details about their investigation they didnt tell me anything in the email of me being denied, other then call me a liar they have the never to cal their customers Valued card holders but yet i have had differ Types of accounts with this place for over 3 years and have had tens of thousands of dollars go thru the accounts. I am a law abiding hard working man and XXXX dollars of my hard earned money really took a toll on my actual life. And to know that a thorough investigation was not at least done i think the store, and the ATM service they are using need to be investigated but that is the card issuers job to insure that happens not even law enforcement can help me in that aspect. And i have my physical card the entire time and it happened at an store placed ATM machine. Ive heard of individuals being frauded from Point of sales where they swipe but i was not aware my card could be frauded so easily from an actual official ATM machine while i have my physical card still. My name is XXXX XXXX again. My account number with XXXX ( that is a debit card issued by ace cash express, And XXXX ) is XXXX My claim number is XXXX The claim date was XX/XX/XXXX And the claim amount was {$720.00} ( and XXXX dollars XXXX dollar per transaction inquiry fee a total of XXXX being made ) My phone number is XXXX Thank you.
02/23/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 92405
 Web
XXXX 2022 went just like any other XXXX of the month for me as long as I have my rent money safe n secure for when I need to pay rent Wich usually is the XXXX of month I went to work like I do always on sat night from XXXX to XXXX woke up next day again like regular day thinking I have my rent money n nothing to worry about run couple errands when I go on my phone app to see what money I had left from after running couple errands to my sad luck I'm 1000 dollars short from what was supposed to b rent money first I think got ta b a mistake I CHEK wallet my debit card in there what the XXXX look at transaction maybe I forgot I did something n I see 3 back to back withdraws totaling XXXX dollars the night before at XXXX to XXXX at a XXXX XXXX XXXX ATM machine not so far from my house no lie keeping it honest made me ask my self twice when I remember that I was at work night before 2 cities away from for XXXX to XXXX that morning so how was I able to withdraw that money when I was at work 2 cities away then looked in my wallet seen my card n asked my self how could any one pull that money out if the actual ATM card was 2 cities away and I figured I had been a victim of ATM fraud that's when I called XXXX customer service from there it was all regular procedure they said they had till XXXX to complete investigation in my mind I though 10 days was good enough for a good bank investigation u know call other bank try get picture person made with draw or at least ask if the had any fraud going on lately at that certain bank u know nothing big but something meaningful at least we are talking about 1000 XXXX near most of my rent so I was okay waiting 10 days I knew I wasn't going to lose my money cause any investigation would see I was victim of fraud but just 2 days letter I get email saying case resolved n my availabilable balance is XXXX so me not sure was going on I call customer service again n they tell me that case still been invistigated n they got till XXXX so what's this email about on the ninth XXXX finally came waiting for some kind of action from XXXX either thru ATM account or email msg but nothing till I I got tired n called again an automated system tells me sorry about ur luck u just lost 1000 dollars in other words so I call again go thru there holding on phone times I finally get to speak customer care representative XXXX tells me nothing about claim I ask her how do I appeal decision she said I would have to receive paper work of there investigation so I had no choice but to wait after waiting I called back n they told me I had to request the paper work n I asked them so what u guys just made decision n everything goes on u guys don't send a copy automatically they said no so I had no choice but wait more when finally get there investigation paper work what I waited on for days is nothing more then so to say a scientific hypothesis I'm sorry but that's no investigation n to finalize it all there own word is finale I can't appeal I can't do anything but lose 1000 because of there hypothesis yes ATM with draw was my own city but that's why cause where else do use ur debit card where else where u be vunerable to ATM theft where ever u actually use it if my money was really secure whit them why ATM cards still need to b swipe why haven't they pet chips on cards yet this people don't care about customer money been secure I'm not no lawyer far from it but got to b something like neglegece from XXXX account towards there customers money security
04/12/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • OH
  • 45231
 Web Servicemember
I purchased a prepaid card from Netspend for the purpose of getting some items online and loaded funds to the card. Upon making several purchases I noticed that I had been charged for several services that I had not received nor had been aware of. After I became aware of the charges I contacted Netspend and I filed disputes for the fraudulent charges and was given a reference number in order to follow up on the status of the claim XXXX filed for the fraudulent transactions. This was done on XX/XX/2023. On XX/XX/2023, I called back to confirm that the disputes had been filed correctly and that is when I was informed that the information that I had provided previously was not correct. After spending over two hours on the phone with the customer service representative two days before none of the information about the dates nor the amounts was correct therefore the disputes had to be filed again for the same information previously submitted. After completing the tedious task once again I verified the information from the reference number to the claim number as well as when I was supposed to receive a provisional credit for the fraudulent transactions while the investigation was ongoing. Ten business days after the dispute was filed is when I was supposed to receive the provisional credit. When the tenth business day came there was no credit to my account so I called and inquired about the date that the credit would be applied and that is when I was told that I didnt submit the documents that were requested for receiving the credit, which was not true and I have proof in the form of the email in which there was a reply thanking me for submitting the necessary documents. I was also told that they didnt have any documentation for the claim number that was given to me for following up on the status of the claim and that since my account was anew account, which it was not, that instead of ten business days it was going to be 20 business days before I would be considered for a provisional credit. This is not stated anywhere in the cardholder agreement this was a blatant lie. Prior to submitting the claim I could get my transaction history from the automated system but once the dispute was filed they were unavailable as if they had never existed and I was able to access my account online but after the dispute was filed I could no longer access the account there either. It was not until after the XXXX of XXXX, the day that they had designated as the infamous 20th business day that they were supposed to issue the provisional credit that all of a sudden every one of the disputes that were filed were denied without any explanation or documentation in support of the denials. This is unacceptable and unethical business practices that should be investigated and not ignored. I am insulted by this obvious attempt to steal my money by playing games from the very beginning when the disputes were incorrect after spending two plus hours on the phone and then pretending to not have any record of the disputes and documents after that. I am in disbelief that this kind of behavior has taken place and that over a month later that I am still without my money that was stolen due fraudulent charges and transactions that were made on my account. I would like to receive my money back immediately and the fees that were charged for each of the transactions as well. It has been well over a Month and going on two since I have attempted to obtain my funds back.
07/03/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • NC
  • 287XX
 Web
I had noticed unauthorized transactions as well as transactions that had been double charged on my netspend by XXXX account around XX/XX/XXXX, XXXX. the statement given to me following that statement Is when I had noticed the unauthorized access and usage of my account. After notifying them those transactions had altered and changed and then I was sent a new statement in my email. I had taken the proper steps to notify the bank and followed procedures in order to report and resolve the matter only to open up a big mess of issues with this bank! They had credited my account for it the reported unauthorized transactions about three weeks later but only to send me a letter stating that they did not find that my case to be valid so they reversed the credit to my account and then did not notify me further but I contacted them to ask whyAnd was never given answer. There has been a lot of things going on with my account including statement changes like one day I would look online at my statement and it would have a list of merchants and transactions but yet the following day I would look at the same online statement and it would be completely different as if some transactions had never even taken place to begin with! I started noticing that my money wasnt adding up from XX/XX/2021 going forward! Now they have brick wall of me and completely closed my account without notifying me and I found out because I try to log into my app on my phone and it told me that my account had been locked so Ive been called customer service for them to tell me that they had closed my account due to fraudulent activity and that I could no longer have an account with them! They have denied me access to the transaction history! Theyve also denied me a A understandable and appropriate reason behind their decision as well as any information regarding my account! They have been very hostile in dealing with this on each and every time that I call Im either hung up on or I am sent to the automated system in the middle of me speaking with one of their customer service agents! Theyve also denied my request to speak with the risk management department in which, according to them, is the department that made the decision to terminate my account! They wont give me a closing statement or any documentation or information about the account closing and yet did not notify me whatsoever! As if they thought that maybe I would just go away! Now theyre saying that I have a negative balance of {$150.00} but yet have not given me options to settle this debt! But this is not a debt of mine in which I should have to pay but yet they Oh me money that they have literally stolen from me at this point! I have asked them and requested access to my current statement as well as my previous statement for the previous month and they told me know that I can not have access to that and they have violated my consumer rights altogether! I have also have a savings account opened up with them and as well as paying a monthly service fee for this account! I noticed the frustration had increased and the more I was asking questions and trying to resolve the matter and only to find that they are obviously trying to hide The fact that they have not handled my complaint legally or properly by any means! I dont know what I can do but I do know that they have violated my rights and that is illegal and I do believe that is grounds for a lawsuit so I suppose the proper step next is to contact a Lawyer
03/05/2018 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Deposits and withdrawals
  • PA
  • 19040
 Web
Dispute of Missing Funds & Unauthorized Purchases and Transactions Company : Netspend In XX/XX/XXXX, I decided to open a Netspend pre-paid account. Since XX/XX/XXXX Ive used Netspend for my checking ( pre-paid card ) and my savings. My significant other and I both have been working hard, saving money to purchase our first home. With each of us using separate, personal bank accounts, we discussed opening a mutual account under both our names and transferring each of our savings into this new account. My Netspend savings account, dating back to XX/XX/XXXX, had reached {$8700.00} by the end of XX/XX/XXXX. My significant other and I decided XX/XX/XXXX would be a good time to transfer each of our savings into a mutual account. On XX/XX/XXXX I contacted Netspend to discuss the {$8700.00} in my savings account and how I would go about withdrawing this money. The representative explained it would take a couple transfers between Netspend accounts and a couple OTC withdraws from a financial institution, neither being more than {$4900.00} within a 24 hour time period. We decided to transfer a total of {$4000.00} dollars from my Netspend savings into my Netspend checking account on XX/XX/XXXX via mobile app. Upon doing so, it showed the transfer was completed, leaving a balance of {$4700.00} in my Savings. The next day I went to a local bank, one which I created a new bank account earlier in the week, to request an OTC withdrawal for XXXX. Upon my surprise the transaction was declined. The local bank representative encouraged me to contact Netspend to resolve the issue. I immediately contacted Netspend and was put on hold for approximately 15 minutes, after reaching a Netspend representative. Netspend explained that there were insufficient funds in my account, informing me there was only seven-hundred dollars or so in the checking account, which nearly had five-thousand the previous day. I drove home to get situated with my paperwork and finish resolving the matter. When I contacted Netspend the second time on XX/XX/XXXX, they told me to open my online account. When I opened my account, there were completely different charges, withdraws and transfers in my account than it showed the day before, or ever. I am very concerned that Netspend has formulated a strategy to remove money from people 's accounts, such as mine, and made it look as if it was their own doing. It would be physically impossible for myself to make over {$7000.00} disappear overnight from a Netspend account. There are only two possible scenarios for what happened. One, a huge error or glitch within the programming software of Netspend 's system. Two, an inside job. If this happened with my account, it will happen to other customers accounts. I have been scared and ill over the past two days just thinking about how I was taken advantage of. On the morning of Friday, XX/XX/XXXX my Savings account had {$8700.00}. My checking account had roughly {$290.00}. By Saturday, XX/XX/XXXX my checking account was listed at {$790.00}, while my savings account read {$98.00}. How does approximately {$8100.00} go missing? I would gladly supply you with documentation however, my bank history has been compromised from within Netspend. I do have calls I've made to netspend, which they supposedly record. I'm willing to do whatever it takes to have my savings returned back to me and would appreciate all the guidance and support to lead me down the proper road.
07/19/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • FL
  • 34231
 Web Servicemember
Im a XXXX that has been horribly treated by NetSpend and I am in a desperate way. Ive been with NetSpend for at least 4 years with my XXXX military direct deposit going in. We have been in Florida for the past couple of months staying in an XXXX looking for rentals to move here permanently. Ive been using my card here in Florida state for a couple of months. On XX/XX/2023, I used my card at a restaurant where Ive been staying locally. The card was declined even though the funds were in there. Thankfully my friend used her card to pay for the bill. Upon getting home I called NetSpend to let them know it was me using my card and why was it declined or blocked? They said they needed all kinds of impossible information in order to prove my identity. I sent in my social security card, government picture I.d card from the XXXX and my previous address from my college I have been going to with proof of my previous address, the one they still have on file for me. THEY WOULDNT ACCEPT THESE! So they further put restrictions on my account where I can not even get into my account AT ALL! they said I had to come up with different forms of information to identify proof of who I am! How does anyone have all this information lying around of this kind of proof? My drivers license has just expired so they wouldnt accept that. I am in the process of trying to get a new drivers license for the state I am now in. I have no utility bills in my name anywhere because I have no owe many address yet. So I can not get the proof that they want even though I gave them my social sec card, picture XXXXXXXX XXXX I.d card and proof of previous address with the college I have been going to. So right now I am screwed. I have {$1700.00} that they are holding from me! I am a veteran that needs medication, to pay my rental bill for the month so that Im not HOMELESS, and other incidentals such as food. My friend has had to for the bills for the time being which has left us strapped. I have been on with NetSpend countless and numerous times and they refuse to work with me and most of them have been very rude and not willing to help. The couldnt even give me a reason for why they blocked and declined my card in the first place. It wasnt like I just went to a new state all the sudden and it was suspicious. I have been using my card here in Florida for almost 2 months. So they randomly decided to just block my card leaving me in a destitute place and putting me in a horrible bind. I havent been able to get my medication either. I am a XXXX XXXX XXXX XXXXXXXX and NetSpend has bullied me and have been uncooperative. I am desperate and have no idea what to do next. In order to get these crazy documents that they need will take me some time to get, if even I can get them. Things like birth certificates, picture ids/drivers license takes time. And even then I wouldnt be assured that they would approve these. So basically they stole my XXXX XXXX money that I LIVE ON. Thankfully I was able to change my direct deposit to another bank that has more integrity. But I wont be seeing that for another XXXX weeks. In the meantime I literally have {$0.00} in my new bank account and am out {$1700.00}. I had to go to a food bank in order to eat. In conclusion NetSpend is a horrible bank that will not work with its customers at all. They have no values for XXXXXXXX XXXX and overall decency and integrity. I am at a loss. Please help me.
03/23/2021 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Unauthorized transactions or other transaction problem
  • NY
  • 10573
 Web
On XX/XX/XXXX I changed my cellphone number and cellphone carrier. On XX/XX/XXXX I transfer {$2000.00} from my Chase Checking Account to my XXXX Pay account. On XX/XX/XXXX I attempted to make a purchase at XXXX XXXX using my XXXX Pay. This transaction declined so I called XXXX Pay and was informed the reason why the transaction declined was because there was a fraud alert and I needed to verify myself due to the phone number change. I submitted a copy of my social security card, my driver license and a copy of a credit card statement. The following day I received an email stating 1 out of the 3 proof of identities I submitted was rejected because it was considered a partial image. On that same day, I submitted a better image but did not hear from them after. I followed up a few days later and was told verbally by XXXX Pay representative that my account was closed due to Fraud Alert. I was not sent an email even though there was no change in my e-mail. I asked them how can I get my money back. I was told by the representative that a check can be requested on my behalf and I should expect that in 7-10 business days. On XX/XX/XXXX I called to follow-up on my check and was told that they can no longer issue the check because my account how now been closed. I again did not receive any email notification of this action on my account. The representatives were also not able to give me details of why it was closed except that there were suspicious and fraudulent activity. I was informed that was the only information they could give me. In order for me to get my money back, XXXX Pay requested I submit an indemnity letter from XXXX XXXX XXXX. I went to 3 local branches around my area and all bankers informed me they do no issue such letters to their customers. On XX/XX/XXXX my wife called XXXX Pay on my behalf and with my permission, asked for a supervisor and did a 3 way call with the XXXX Pay Supervisor and XXXX the banker I spoke with at XXXX ( XXXX XXXX XXXX XXXX NY XXXX ) that day. On that call, XXXX confirmed that they do not issue indemnity letters. During the same time I was able to get a representative at XXXX XXXX office that also confirmed this information. I was told that what they could issue in proof of our account. The XXXX Pay Supervisor did not engage with XXXX. There was no further conversation between XXXX and the XXXX Pay Supervisor. After disconnecting with XXXX, the supervisor informed us that she would escalate our supervisor and we should hear from them by XX/XX/XXXX. She even obtained my wife direct phone number. On XX/XX/XXXX we called XXXX Pay again to follow-up. We spoke to another supervisor ( Employee XXXX ) who stated the previous supervisor did not submit the escalation properly and so that is why we did not receive a call back. On XX/XX/XXXX we placed another call to XXXX Pay and got another supervisor. This supervisor refused to help us. He did not offer any solution except the indemnity letter that XXXX had confirmed they do not issue. He disconnected our call and when we tried to call back the call center was closed. XXXX Pay has received direct confirmation from XXXX that they do not issue indemnity letters but XXXX Pay is not giving me any other solution except to wait until they are forced to transfer our funds to the state. They are not even able to re open the account knowing that our funds are there and that they have already verified my identity.
01/31/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • PA
  • 19020
 Web
We went on a cruise ( XXXX XXXX ). At the beginning of the cruise, our PayPal prepaid debit card number was taken and we were told that a $ XXXX/day hold would be on our account until the end of our trip. At the end of the cruise, XXXX XXXX stated that they would tally up any charges that were accrued and whatever we did not spend, would be credited back to our account. XXXX XXXX credited our PayPal-prepaid debit card account back {$320.00}. Paypal-prepaid sent me a text stating that a refund of {$320.00} was credited to my account on XX/XX/2020. I went to use the card and the card declined. I contacted PayPal-Prepaid and they stated that there was a hold on my card because they saw where the account was credited {$320.00}, but they did not see where a transaction occurred to warrant the {$320.00} credit. I explained to them that the XXXX XXXX kept my card number and put a hold on the card for $ XXXX/day and that whatever we did not spend on the ship, would be credited back to our account. They stated that they needed a receipt. I contacted XXXX XXXX and asked them for a copy of the receipt. XXXX XXXX sent an itemized bill that detailed what was and was not spent on the cruise and included the amount that was credited back to me and which card it was credited to ( which was the same receipt we received from them ). I emailed the document to Paypal-Prepaid. They stated that it was not enough. They stated that they would need either a receipt or a letter of indemnity with a no harm clause before they would lift the restriction. During this process, I a customer rep at PayPal-Prepaid if I reloaded my account with more money, would I be able to at least access that money because I needed to pay bills. I was told that I would still have access to that money. I then loaded another {$700.00} onto the card ( {$500.00} & {$200.00}, which they stated they saw ) however, when I went to use the card, it declined again. I called Paypal-Prepaid back again, asking why I had no access to the money that I just loaded and was told that there is a restriction on my card not just for the {$320.00}, but for the entire balance on my card to protect me from fraudulent behavior. I contacted XXXX XXXX again, and told them that in order for them to release the credit, they needed a letter of indemnity with a no harm clause. They stated that they had never heard of such and asked if they would just decline the credit and XXXX XXXX would mail me a refund check. I contacted PayPal-Prepaid again, and stated that XXXX XXXX requested that the refund be rejected so that they could manually refund me. PayPal-Prepaid stated that XXXX XXXX would have to request the money back in writing. XXXX XXXX stated that if PayPal would not credit my account, then by law, they were obligated to send it back to them. PayPal-Prepaid refused to do so. XXXX XXXX sent a letter requesting that the hold be lifted off of my account and documented my credit card information, the amount that was held, as well as the amount that was credited back. PayPal still refuses to release my money and still refuses to resend the money back to the XXXX XXXX. Therefore, they are holding my money hostage and wont allow myself or the company that credited me the money access to it. This has been an ongoing back and forth situation since XX/XX/XXXX-XX/XX/XXXX. Still no access to my funds to pay my bills or have money to eat or live.
09/11/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 95687
 Web
I previously used a pre-paid card and listed it for direct deposit of my XXXX XXXX payments. I wasn't receiving payments for XXXX XXXX on a consistent basis so years passed and it never occurred to me to update my direct deposit info with the XXXX XXXX agency. On XX/XX/19 & XX/XX/19 I received text messages from IL XXXX XXXX XXXX that there were payments direct deposited. Upon calling the agency I discovered that they had my old Netspend account on file. I reached out to Netspend to confirm the deposits were in fact received and they were, this took place on XX/XX/19. I started this process at XXXX Pacific time and the saga continued until well after XXXX. I was bounced all around and placed on hold numerous times with no resolution. They asked me for my address, my name, my SSN, questions regarding family members, my new and old phone numbers, the list goes on and on. For starters I initiated the call to let them know I was notfied that my XXXX XXXX deposits had been sent to the account and I explained that I hadn't used the account in a very long time so therefore I no longer had the card. I was advised to purchase a temporary card from the store and call back to have the funds in my account transferred to the temporary card. When I called back I was told that I couldn't have the transfer completed because there were restrictions on my account, keep in mind that it's now about XXXX and I've been off and on the phone with Netspend since XXXX. No one ever said there were restrictions on my account. So now I get transferred to the Risk Management Dept- I'm told I need to email or fax documentation showing proof of identity. This is not the problem, the issue is that I've spent alllll day on and off the phone with Netspend and no one ever mentioned that I needed to submit anythng. By the time I found this out I was late for my second job and I ended up missing work because I had to go home to use the computer to upload these documents. I missed 6hrs of work from my PT job as I work 2 jobs to take care of my family. This is why receiving the XXXX XXXX was so important. Around XXXX Pacific time I was finally able to get the issue resolved but 1st I had to have 1 more phone call and be on hold to reach someone who then was less than helpful because she wasn't listening to me. I gave her a summary of the issue prior to requesting help with the transfer. The representative in the Risk Dept had me wait 15-20mins before calling back to request the transfer, only to call back and get the same type of reception as the previous calls. The final call of the day was with a supervisor who was able to resolve the issue. The purpose of this complaint is not just to whine about my personal issue in dealing with Netspend but to let you know how traumatic something like this can be to anyone when in need of accessing their funds. It's a trickle down effect for those of us living pay check to pay check and this caused a great inconvenience for me, I needed this money to pay for a car rental as my car is down and I have to have a car to get to work here, I was devastated. I just can't stress enough that halfway doing a job is unacceptable, this should have NEVER taken and entire day to just gain understanding literally. Once my direct deposit information has been updated with XXXX XXXX I will NEVER use Netspend again. The loss of time and money is just not worth it
04/11/2017 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • FL
  • 33770
 Web
One day on the way to a friends house, for some unknown reason at the time, XXXX. Upon XXXX I realized I was in the hospital and was being transferred to another one. When I finally XXXX and was able to react to things, I realized all my possessions were missing. My wallet, my phone, my keys and all the contents of my bag. My identity had been stolen and fake accounts made in my name. They used all my information and even gained access into my netspend account. I filed a dispute with netspend and waited 2 weeks for them to deny my claim for reasons that they could n't even explain to me. So I took it to a higher level because I was not even contacted during their " investigation ''. They did n't even have any of my hospital documents. So I was assured that this would be taken care of ... That following Monday I am contacted to be told once again that my dispute claim has been denied.. Why I ask? Only to be told it was because my pin number was used and that I could get the investigation documents sent if I wanted them. Of course I want to see why I wont be getting my money that I worked for. These are the 3 reasons why my claim got denied and why I believe its inaccurate. 1. The pin transactions are consistent with previous transactions.. They are not consistent with any previous transactions. They happened at some of the stores and atms I have been to before but the amounts, times, and frequency are wrong. They pulled up transactions from last year and they clearly show me spending {$20.00} dollars at XXXX and nothing more. The person who had my card spent over {$100.00} at XXXX more than 5-6 times. They pulled up XXXX transaction from last year as well where it shows me spending less than {$50.00} at a time but this person spent {$980.00} at XXXX. All the transactions are to the extreme and they say that it matches previous account activity? Really netspend? How does it match previous account activity if its only at the same store but for totally different amounts and not just different but extremely over the top. 2. Pin was not changed 3. My account balance was checked in a way I have before ... If someone has stolen my identity and all my stuff, the limits are endless on what they can do. They even went as far to open accounts in my name and even used my email to do it. They had my phone, S.S. card, I.D . and debit cards. Now I have to be punished because somebody had my pin and went to stores I went to last year? Even though I provided you with hospital documents and proved that it was not me. I have never filed a dispute before and have been with netspend for over 2 years. Any card company I have ever had and never had to file a dispute. The same thing happened with my XXXX XXXX card only difference is I already got my money back from XXXX XXXX. Netspend get it together please because this is not fair to me. I have had thousands come through this account and payed over the top fees for months and did n't complain but now when its time for you to do your part of protecting me and my money, I have to literally fight for my money. This is not right and where is the costumer service at for incidents like this. I just really want to be helped so that I can continue on with my life and pay my bills. I have been crying for days trying to piece my life back together and the only thing I keep trying to answer is WHAT DID I DO WRONG?
07/10/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NC
  • 27616
 Web
On XX/XX/2020 I authorized a transaction for XXXX at the XXXX XXXX on XXXX XXXX. 10 minutes after I received a text from Netspend that my card was lost/stolen and my card was blocked. I immediately contacted Netspend and advised them my card was still in my possession and was NOT lost or stolen. As I was on the phone with the rep I changed my login information to just be safe. I was told that I called Netspend and reported the card which was not true as I have me card. They advised that a expedited card will be sent to me. A few minutes later the new card ending in XXXX was then reported stolen and disabled dispute the fact I just ordered that card. Before I could contact Netspend back I received a call from the FRAUD department of Netspend.The rep asked me to confirm my last XXXX transactions, the rep was able to tell me my last XXXX transactions with the amount and location and asked me to confirm them. I confirmed it was me and the rep stated my original card ending in XXXX will be unlocked and that I could use my funds. The only verification question asked was to confirm my phone number and my phone carrier. This was around XXXX when I received The call. At XXXX I received a text from my phone company with my account number then i couldnt make any calls or receive any which prompted me to call my phone carrier where they advised me my phone was ported to a new carrier. I checked my Netspend account and seen a XXXX charge for a P2P transfer to another card in my name. I immediately contacted Netspend, while speaking with the rep I noticed my email address and security question was changed. I changed it back while speaking with the rep. The rep stated a card was bought in Texas and transferred XXXX to the new card and that the funds was already withdrawn. While I was waiting to speak with a supervisor I was still in the Netspend app and watched my information be changed again. I have emails to show the time each change occurred to my account. While waiting for the supervisor my account was then charge XXXX and XXXX for western union transfer. I asked to put a freeze on my account and was told they cant do that they already cancelled the card. After my own due diligence Ive learned that over 20 people accounts was comprised in the same manner and the person who did this is from Texas where Netspend headquarters is. They are using XXXX XXXX to port customers phone numbers so when disputes are made with Netspend they can state the call came from your phone number. Netspend has violated the electronic funds transfer act for not freezing my account for further fraud after the XXXX was transferred to another account in my name. Based off the information I have gathered this fraud is taking place by someone within the Netspend system. All victims fraud is done the same way and funds are transferred to card that was bought in Texas at the XXXX or XXXX XXXX in XXXX Texas. I have a printout for the XXXX account my number was transferred to and the number that called me stating they was the fraud department was a phone number attached to the XXXX account. Netspend has been no help in recovering my funds. I have contacted the XXXX attorney general of Texas, FBI consumer protection department and the Texas police department, attorney general of the United States to help me and countless others who have been victimized by Netspend.
03/02/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • MI
  • 48220
 Web
XX/XX/XXXX : I received an email from PayPal Prepaid Mastercard ( PPM ) stating : " Hello XXXX, the new PayPal Prepaid Mastercard that you ordered is on its way! '' This was very concerning, since I do have a PayPal account, but the email address used for this communication was not associated with that account. Thus, the message had clearly not been initiated by PayPal. The fact that it said that I " ordered '' the card was alarming, leading me to assume that I had been the victim of identity theft. Same day : I forwarded the email to spoof@paypal.com. I never got a reply beyond the automated receipt acknowledgement. XX/XX/XXXX : I called PPM and spoke with a customer service representative named XXXX. She told me that the email was not correct in asserting that I ( or any other individual ) had ordered the card, but that the account had been created at the instance of PPM itself. I asked her to explain why they felt they had the right to do so unsolicited. She said she would pass my inquiry to her supervisors and they would reply to me at the email on file. They never reached out to me about the matter. XX/XX/XXXX : I received the physical card in the mail. I did not activate it and am retaining it for the moment as evidence. XX/XX/XXXX : I sent PPM an email asking them to explain how they had gotten my personal information and what legal basis they felt they had to justify creating an account in my name unsolicited. I gave them until XX/XX/XXXX to reply to my inquiry. I never heard from them. In the meantime, I have received several emails from PPM urging me to 'activate my card. ' In the end, this is what I assume about the particulars of the companies involved : PayPal is using a company called Netspend to manage its PPM product. I assume that Netspend has broad discretion on how it handles accounts, perhaps in ways that PayPal is not fully aware of or supervising. I used to have a Netspend card ( opened XXXX ) and closed it down in XXXX. My PayPal account was opened several years prior to that, and remains open. The email address associated with my PayPal account is my primary email, and the email address I used to open my Netspend card is my secondary address. When PPM emailed me on my *secondary* address, it was a dead giveaway that PayPal itself was not reaching out to me to give me some kind of targeted offer. Instead, Netspend must have taken it upon itself to leak my personal information ( including my name, secondary email address, physical address, and who knows what else ) to it's PPM department. The grievances I have with this include the following : Netspend improperly ( in my view ) transferred my personal information to an entity ( PPM ) that had no right to it. I am not an attorney, but I wonder if there are privacy laws that this violates. PPM then falsely claimed that I had ordered a card. This gave me reason to think that someone else had stolen my identity and had ordered a card in my name. Additionally, by doing this to consumers without their consent ( I know I'm not the only one they've done this to ), it opens up an unsolicited security risk to unsuspecting consumers, since bad actors can opportunistically intercept the cards in the mail and attempt to activate and use them. PPM apparently made no effort to respond to my questions, despite multiple attempts I made to contact them.
03/05/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NH
  • 032XX
 Web
On XX/XX/XXXX my federal tax return hit my XXXX XXXX NetSpend card. NetSpend had mailed me a personalized card, therefore since my taxes were deposited I decided to activate the personalized one as I have another card that is NetSpend my direct deposit goes to. I get a text a few hours later stating the card I just activated was reported stolen. I immediately called to see why they did this. All my statements can be verified on a recorded line. A {$1500.00} transfer was sent by a representative to the account made the very day I got my taxes XX/XX/XXXX and just laid off of my job with no severance pay. Because XXXX is the max daily transfer the thief 3,000+ miles in XXXX XXXX Texas decided to cash out all the funds. I spoke with a representative to file a dispute for the funds, was told on XX/XX/XXXX by a representative and a manager named XXXX that they filed my dispute for the unauthorized transfer to an account they were made aware was fraudulent. I then complain to the XXXX and get a call from XXXX XXXX in the corporate office whom on a recorded line promises to escalate my issue due to my XXXX complaint he stated word for word " you will have your funds within 24-48 hours, and there was never a dispute filed I'm the first person filing a dispute. '' So the corporate global employee XXXX she told me on XX/XX/XXXX as we spoke she was escalating my dispute. I ask XXXX XXXX I'll definitely have my money in 24-48 hours he replied yes, well I ask you'll XXXX XXXX it like XXXX did with the remaining funds? Yes he replied. All recorded. Then I reach out next day he stated 10 business days for a check and the risky management made this decision. I wasn't happy I was lied to so called customer service to see if anyone in risk management or global team could help and send me my funds this is today 29 mins after XXXX basically lied about everything, he then is calling me on the other line as I'm on the phone with customer service, he says they approved your XXXX XXXX he gave me the info. I'm XXXX with my XXXX XXXX and took my XXXX year old baby out in 20 degree weather, I'm pulling into XXXX XXXX calls again yea the XXXX was cancelled we think the fraudster called in to get information, I said no that was me! I sent him screenshots and everything for proof, instead of calling to ask me any questions he jumps the gun and has my XXXX cancelled it is now 17 degrees in NH XXXX I am still in the XXXX parking lot with my child because I have no way home and NetSpend are the fraudsters themselves they even blocked my number from calling them but XXXX had it unlocked. So on XX/XX/XXXX XXXX XXXX and NetSpend has my XXXX year old and myself being XXXX sleeping in my car that read 1mile until empty. The heat will be gone soon and I can only pray to God that the NetSpend fraud nightmare is over. I want to press charges against this organization and especially the names people however I'll give them a chance to make things right in the morning. My baby is wearing my jacket as a blanket I want to cry I had the XXXX XXXX number and everything. He took it away from my child and I. This was a dispute that never was filed two weeks ago I waited my ten business days and my rent is due XXXX I'll be facing eviction as well. Please pray for my XXXX year old baby that somehow I can keep her warm in this XXXX parking lot in my car tonight.
02/27/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NM
  • 870XX
 Web Older American, Servicemember
I am the power of attorney ( POA ) for a XXXX veteran who is declared incompetent as a result of a series of strokes on XX/XX/XXXX and is now in a XXXX home where he will remain for the rest of his life. Social Security ( SS ) and a VA pension are his only sources of income. He was receiving them monthly loaded onto debit cards from Netspend. After the XXXX and while he was in the hospital, my sister, who was his significant other, died on XX/XX/XXXX. That very day, so-called friends stole his wallet which I assume included his debit card ( or cards ) as well as my sister 's SS debit card. Three days later, someone looted my sister 's account of {$1000.00} and to this day, the local police have refused to investigate. I was able to close my sister 's SS account shortly after that and was successful in getting Netspend to provide me an account statement which showed the exact times and locations of the ATMs where the theft took place as well as a XXXX balance. Unfortunately, I have not been able to get a similar response regarding the account of the person for whom I have the POA. The following is text from an e-mail I sent to Netspend which explains that I sent them everything they said they needed except for the gentleman 's debit card number. As I have said repeatedly to Netspend, HIS CARD WAS STOLEN, and so I do not know his card number. I believe that his account may very well have a balance remaining and I want to reclaim those funds on his behalf. I would also like to have an accounting for the period XX/XX/XXXX through XXXX XXXX, XXXX so I can determine if there were any unauthorized withdrawals or purchases. The Netspend Reference Number for this case is XXXX. Thank you. XXXX XXXX, XXXX Netspend Corporation XXXXXXXX XXXX XXXX XXXXXXXX XXXX, TX XXXX To Whom It May Concern : Per your e-mail request, I have included a copy of the Power of Attorney ( POA ) held by me on behalf of XXXX. Note that this is the official New Mexico State POA form. It does not include space for my address, Social Security Number or date of birth. Following, I am providing those three items for your information. Address : XXXX Social Security Number : XXXX Date of Birth : XXXX Also included are copies of my Real ID Drivers License and Social Security Card. My telephone number is xxxxxxxxxxxxxx The Reference Number is XXXX I am also providing copies of the e-mail correspondence between your company and me so that anyone processing the contents of this envelope has the background leading to my request for your assistance. Mr. XXXX Netspend account number is unknown because, as I indicated in my previous correspondence to you, his Netspend debit card was stolen. His Social Security and VA pension payments are now being deposited in a credit union account I set up, but prior to that, his Netspend debit card account may have been looted with his stolen card which is why I have asked for an account statement for the period XX/XX/XXXX through XX/XX/XXXX. On the other hand, if funds remain on the card, I want to reclaim them on his behalf. Due to the strokes Mr. XXXX suffered in XXXX of XXXX, he is incapacitated and is being cared for in the xxxxxxxx XXXX XXXX, xxxxxxxxx, xxxxxxxxxxxxx, telephone number xxxxxxxxxxxx. Please contact me at any time if you have questions or require further information. Sincerely yours, xxxxxxxxxxxxxxx
04/29/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • XXXXX
 Web
On approximately XX/XX/2023 I purchased a prepaid PayPal debit card at a local XXXX XXXX. At the time I was in transition and struggling with homelessness and most of the hotels in the area only except credit or debit card payments.I had recently lost the primary debit card I received my paychecks on & needed a card to pay for the next few nights of lodging. The packaging said that I could link the debit card to my existing PayPal. The card was priced at about {$2.00}. When I got to the counter I was told that there was a minimum of {$20.00} payment that needed to be uploaded to the card in order for me to purchase it. I puploaded {$300.00} at the time of purchase. When I called the the XXXX number on the debit card in order to activate it I had trouble. I received a message that I no longer was eligible for a prepaid Account & there were supposedly some issues involving my history with Netspend. I did have a Netspend card probably 15 to 20 years ago. it was another prepaid debit card that I had decided to stop using because they charged high fees for swiping your card they charged a monthly maintenance fee and there were just better cards out there at the time so I stopped using Netspend along time ago and I had no idea that my Netspend history would have anything to do with the prepaid PayPal card. at any rate I accepted that I would not be eligible for a PayPal card and ask how I would go about receiving my refund In the amount of {$300.00} that I had just put on the card. I was told that the only option I had for a refund was to have a check sent to me in the mail this cause an inconvenience for me because I did not have a mailing address I was temporarily living from motel to motel I also needed money for somewhere to stay that night. The whole reason I purchased the debit card. I was told that I would have to wait 10 to 15 days to receive a check in the mail. I mentioned to them that I was homeless not having a stable address. several times and there was never any other option for me to receive my refund. I dont understand why they make it a requirement to buy the card and put money on the card if they have a criteria that may possibly make a person ineligible for an account. As of now it is XXXX XXXX and I still have not received a check to the address that I gave them. I called them yesterday to ask them if the check has been sent and what was going on & I was told that there would be a delay in the processing of my check and I would have to wait another five days. this changes the date of my refund from approximately XX/XX/XXXX to now XX/XX/XXXX. This is close to a month. They instantly accepted the money! But they do not instantly return it. That night I slept outside with my kids at the park. I had put all my cash in the card thinking I could pay for a few nights at a hotel. That was everything I had that day. the customer service agents keep saying that theyre sorry and they apologize but theres no genuine apologetic tone from the customer service agent. They all say the same exact responses like Im talking to a robot. They hear my situation but they offer no other options for people to receive their money except for a check by mail. This has been a huge inconvenience and has created a total hardship for my family. this should not happen to people please help me with this. Thank you.
11/03/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NY
  • 10038
 Web
Upon me making a purchase of some items of apparel on XX/XX/XXXX, I realized shortly thereafter that they were defective and irregular, to say the least. During XX/XX/XXXX, I called NetSpend and followed up with a written letter on XX/XX/XXXX, to complain about 'XXXX XXXX XXXX XXXX XXXX XXXX ' from " XXXX XXXX XXXX a retail merchant. I also provided NetSpend with proof of purchase and complied with their policy about disputing the charge, etc. I duly requested to be eligible for a provisional or temporary credit to my account while NetSpend completed their investigation, however, after multiple times preceding the XX/XX/XXXX, period, they failed to consider or respond to such credit request. Furthermore, I also had a phone conversation with a Representative for NetSpend prior to your company making its recent determination, and I specifically requested that when the merchant replies to my dispute, I would like an opportunity to see the reply, hence, respond accordingly. Unfortunately, NetSpend did not allow for this, as the Representative specifically told me that they will respond instead. Well after all was said and done, apparently a response from my end was never even done by NetSpend. Had I been able to respond as I requested, then I would have reiterated the fact that my dispute is proper and credit should be implemented asap, especially since the merchant rendered very poor quality of goods and services. I further requested, yet to no avail, that NetSpend rectify this whole matter by crediting my account for {$120.00} without further delay. Then on XX/XX/XXXX, a letter was sent to my secure inbox along with a XX/XX/XXXX, email Notice from NetSpend stating that their investigation was founded on possible errors made on my NetSpend Prepaid Debit Card, and based on the information and facts of your investigation it was finally determined that no error had occurred So therefore, no funds would be credited to my account. I replied with my XX/XX/XXXX, Letter clearly advising that " This determination made by your bank is 100 % wrong and Netspend obviously did not do their job properly, diligently nor effectively when it came to my dispute '' ; as such related to a complain about XXXX XXXX XXXX XXXX XXXX XXXX XXXX from " XXXX XXXX XXXX a retail merchant instead. After my repeated requests, NetSpend did provide me finally, with a copy of the Merchant 's response which further proved that they erred by mis-classifying my dispute as a 'billing error '. Indeed, this was a fatal mistake on their part, whereas rather, the true nature of my complaint involved XXXX XXXX XXXX XXXX XXXX XXXX XXXX from " XXXX XXXX XXXX I subsequently followed up with the merchant and returned the items, nonetheless, ultimately they still failed to issue a credit nor did NetSpend implement my credit. After NetSpend failed to " do the right thing '', on XX/XX/XXXX, I made a final written request for them to resolve this matter, and they ignored such. I last followed up with a phone call a few months ago,, only to have the NetSpend Representative ( s ) hang up the phone after I respectfully requested to rectify the matter and speak with a Manager of their Dispute and Investigation team. Thus, the time is long-overdue for NetSpend to correct this whole matter!
01/16/2024 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VA
  • 220XX
 Web
Hello, I am contacting the CFPB to assist me with regaining my hard earned money back from a prepaid company that I use regularly in order to get my direct deposits early. This company has failed multiple times to give me money that was illegally stolen from my account. A family member who was recently living with me, now XXXX gained access to my debit card and was able to make over {$18000.00} in illegal purchases. I contacted the card issuer and informed them about this situation and filed multiple disputes with the hopes of getting my money back and they declined to give it to each time. This family member got ahold of my card for the last time earlier last week and made over {$4000.00} worth of purchases. I have since called the local police and had him arrested for fraud. I'm afraid to contact the card issuer because they have failed me so many times before without providing me with the results of the investigation. I have also contacted the merchants, most of them being overseas companies. They told me to take it up with my bank and that the bank never contacted them regarding the fraud. So this company has been lying to me each time about the investigation and who knows how many other customers have experienced the same thing. This has caused a financial hardship on me and my family, which almost caused us to be homeless due to not getting the stolen funds back. Please help me with this issue : I have attached all of the charges below with the dates and amounts. Please let me know if any additional information is needed. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
05/05/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • MI
  • 48038
 Web
My card was used at a XXXX in XXXXXXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXXXX/XX/XXXX. I was at work during these hours and the card was in my possession and still is. There was a transaction of {$1.00} for a balance inquiry fee at XXXX, followed by two back to back XXXX of {$300.00}, accompanied by XXXX ATM fees of {$2.00}. Unfortunately, this cost me a XXXX of {$610.00}, for me this is a substantial financial burden. I think I may have been a victim of a skimming machine? I work in an XXXX Department in a busy XXXX, and I went to the vending machine to buy an energy drink. I dont usually swipe my card at the machine, I usually use my XXXX Pay, but that day I happened to have my card of me and swiped it. I bring up this vending machine because, in XXXX after I used this vending machine, I had fraudulent activity on my card shortly after too. I disputed the first claim in XXXX for fraudulent activity, which I was denied for because I didnt catch it on time..? When I was going through my bank statement I caught it and then immediately reported it. I still havent received a letter of denial. The only reason how I found out the reason of denial was when I asked the customer service representative why I was denied when I made a dispute before. I have never been to this XXXX, I havent been in XXXX XXXX a VERY long time. When I googled the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX doesnt come up at all. A XXXX XXXX Bank ATM is connected to the address. I did my own investigation and found that there was in fact a XXXX at that address, but it is permanently closed. I didnt receive a report of the investigation after XXXX business days like I was told when reporting this activity. When canceling the card, I was told to destroy it and for a {$25.00} fee a new one would be mailed out to me in a few days. I never received my new card and when I called to check on the status of my claim and to see where my new card was at, they asked for the card information and gave me problems when I didnt have the card info or the new card information after being told to destroy it! The new card was never sent out! I had to be reissued another card and was charged {$25.00}! XX/XX/XXXX was the day I was supposed to be contacted by someone about my provisional credit. I was never contacted. Today, XX/XX/XXXX I was contacted by them because I left a feedback message and threatened to report them and thats when I was told I was denied and my case is closed because they didnt find any unauthorized use and will send me a email of the reasoning within XXXX business days! I asked to speak to a supervisor and was denied. I asked to speak to the XXXX team and was denied until I get the email. This is costing me more than {$600.00}. With all the fees and late bills this has caused me is hurting me! I need help. Attached files : Picture of each fraudulent transaction. picture of my time card, to prove I was at work during that time of activity. Picture of address of place of work. Map and distance from my work and address associated with fraudulent activity. Picture of my work ID badge for proof of employment at said address. Work Managers cell phone number for proof of whereabouts during that time period and confirmation of time card.
05/17/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem adding money
  • AZ
  • 857XX
 Web
I obtained a NetSpend prepaid / reloadable card from the Check Center check cashers in XXXX, California ... I set up Direct Deposit to receive my SSI checks directly to the card. The card worked OK for most purchases and even for ATM withdrawals but some time later the card was stolen along with my smartphone wallet containing my drivers ' license, social security card, and smartphone. There is about {$1400.00}. in the NetSpend / XXXX account but due to some sort of technical idiocy at NetSpend ( including their horrible " Customer Service '' reps in the XXXX who can barely speak English but act like they are English scholars ), I am unable to get NetSpend to send me a new card and put my money on it. I even went to a XXXX XXXX locally here with someone else 's money ( {$2.00} for the replacement card plus {$20.00}. minimum deposit just to activate the card at all ) ... first of all, the card I got had a built-in no-ATM limitation which was not mentioned on the card, the card packaging or by the store clerk who sold me the card, so I could not even access the CASH I just had in my hand just seconds before I put the money on the card, following instructions from a NetSpend " customer service '' phone rep who told me to go and buy another NetSpend card, then call them back to be " identified '' over the phone so that the new card could be activated, the existing $ 1300+ on the account transferred to the new temporary card, and a new card issued with my name on it ( non-temporary ) and mailed to my new address in XXXX , Arizona ( I moved largely BECAUSE of the theft, thinking where I was living was simply full of thieves ) ... a second call to NetSpend `` customer service '' yielded the realization from them that they can not put my account balance on the new card because it has a limitation on it because I have " not identified myself '' ... the rep didn't even tell me HOW to identify myself to them except that, again, I had to call in with my details that only I would know and that would suffice for identification ... I have emailed XXXX, uploaded a copy of my previously-scanned California Drivers ' License ( same one I used to get the Check Center NetSpend card in the first place! ) to XXXX, then forwarded to XXXX and have received no human ( non-auto-responder ) response for the past few days ... based on NetSpend 's irresponsibility in the past ( well documented by the Federal Trade Commission on their website ), and their CURRENT irresponsibility where my account is concerned, I do not expect to receive any satisfaction from NetSpend directly and am ready to sue but am now 'exhausting legal remedies ' administratively before proceeding into court and filing ( another ) complaint with the FTC ... I sent all my XXXX routing and account numbers, amounts deposited, dates deposits made, etc. which I obtained from XXXX XXXX, the Office Manager at the Social Security Administration office in XXXX, and they continue to send auto-responses and repeat the useless unusable boilerplate instructions to me by email in response every time. The last email I received from them said the complaint had been " Escalated '' to Corporate but I have no faith in them at all ; I just want my money back from this ripoff company, can you help???
03/30/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MN
  • 55904
 Web
I had my tax return deposited to this account on XX/XX/2023. My name had changed since opening the card and filing my taxes so I was in the middle of changing my name to no avail with this company. Everytime I sent in new documents of a naje change they told me they needed something else when I finally got a hard copy of my new id I sent this in and suddenly they restricted my account with the balance of over {$4000.00} be suse the said my name on the card was different then the name on my new id,. Well no kidding I had been trying to change this for the last three weeks prior so I sent in what they wanted then they restrict my account so while I'm trying to get a hold of cooperate headquarters about this nightmare my car was towed along with all of my financial statements documents files passwords my phone computers tablet and XXXX were all in my vehicle everything important I owned so in the mean time transactions were charged that I didn't authorize transfers were made with my bank account number right to my XXXX XXXX account and straight to someone else 's bank or XXXX XXXX account there were person to person transfers I didn't authorize and and online purchases as well as soon as I let this company know of this they unrestricted my card account and told me no errors were made only after 10 business days had gone by and when they were liable to issue me a provisional credit but said they finished their investigation mean while I'm was issued another card but it didn't matter because someone already had my log in details or some way of transferring money from my PayPal account and my XXXX XXXX accounts and neither if those companies are helping me either. I have written to supervisors asked for managers and the risk department and no one is helping me in this matter I wrote several letters and email and they say they would notify me in writing with in three days that never happened jirctid they ever send any documents backing up what they used in the investigation to determine this outcome everh single coorespkndajce with them inhac to initiate and then they will write someyhinv in the message center or what not but nothing formal showing me what they used to determine this out come because what docunents could they really have. None. They have nothing even if they did they went around their policy when they said they would credit my account in 10 business days that never happened if I wouldn't have contacted them about my credits they wouldn't have told me anything they had until XX/XX/XXXX to give me that credit which is the day they said they completed the investigation and determined no error was made but didn't write me until XXXXvdays later in a message sent in the in house message center no formal email or letter was sent via us postal service no documents have been sent to me as promised either showing me anything because they've been lying and can't prove that I didn't make those transactions they just want to say no error was made so they don't have to credit my account because they told me my account was restricted at this time but who was it restricted from just me because these transactions were made while it was to be restricted. They still won't let me escalate the dispute after letter upon letter
10/07/2022 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • OH
  • 45231
 Web Servicemember
In or about the beginning of XXXX, 2022 I was sent a permanent Netspend prepaid card after which I activated it and loaded funds to my card in order to purchase cell phone services. After doing so, I reloaded funds and attempted to do the same thing but for reasons that were beyond my control, the process was not working properly so I terminated the process in order to attempt it again at a later date. After attempting to complete the process again it was in the process of working and then when I enter my card information it declined the transaction and stated that the funds were not available. Upon inquiring about what happened to the funds, I was informed that there was a purchase of XXXX $ for a transaction that I was neither aware of nor authorized. After making several attempts to contact the merchant, XXXX XXXX, I was unsuccessful and therefore called Netspend to dispute the transaction. On or about XX/XX/2022, I did just that. The representative took the information and told me that he would have to cancel my card and he ordered me another one which would arrive in 7-10 business days. After completing the dispute he said that I would have access to the disputed funds, a temporary credit while they did the investigation and by XX/XX/XXXX, ( 10 business days ). There were no other instructions or information given to me at that time only that I would have an update by XX/XX/XXXX, and use of my funds. On XX/XX/XXXX, the card arrived and on XX/XX/XXXX, I called and activated the card only to find that not only were the funds never loaded but three more transactions had occurred leaving my account in the negative for {$9.00} ( + ) including a replacement fee for the card that they not only canceled but offered to send because they canceled it! I have had previous Netspend cards and not once have I been charged a replacement fee for a card that they canceled due to my having to dispute the unauthorized charges that were made by someone else! I am livid! The audacity of them to think that it is O K to steal my money. The card wasnt lost nor was it stolen. I simply disputed an unauthorized transaction that occurred on my account. There is no information in the Card Holder agreement that states this. Just after I activated the card is when I was informed that I needed to submit a statement explaining what happened with the card/ transaction activity that caused the unauthorized transaction leading me to file a dispute. This is not ethical business standards in fact I feel as though they deliberately and knowingly did so in order to allow more unauthorized transactions, which there are 3 including the replacement card fee, which was applied immediately after I activated the card. They refused to explain to me what the pending charges were and told me to go on line and then I could see the transactions there. How could there be any charges for a card that they canceled and stated was no longer valid? They are a bunch of crooks and I want everyone to know that. I am not going to stop until I get every penny back including the fees that were taken from my account. I loaded over XXXX $ and presently there is a negative XXXX $ along with other bogus transactions. Please take this seriously because this is blatant fraud!!!
10/07/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 919XX
 Web
My company purchased 2 netspend visa prepaid re-loadable cards in XXXX of XXXX, thinking they were gift cards. They were supposed to be used for recognizing employee 's. In XXXX XXXX these cards were given to me to close and to try to get back the remain amount. I first called XXXX - where the cards were purchased. They said the cards were non refundable. Looking more closely at the cards, I realized that there is a monthly charge of about {$6.00}. Since the cards were purchased in XXXX - we had lost almost 1/2 of what the company spent on them. I immediately called netspend on XXXX XXXX to try and close the accounts. The XXXX cards had not yet been activated. Despite all my attempts to explain that my work company purchased the cards by mistake and we 're not looking to set up bank accounts - they would not close the accounts and send the company the remaining balance of {$32.00} on each card. I had to give my Social Security Number and address to activate the account. On one card I gave my residential address, when it came to registering the other card I gave my work address, as this is a work related matter, I felt the check could appropriately be sent to my work. I spoke with XXXX on XXXX XXXX, XXXX and she told me that she was closing the accounts and would send me the checks. I called back on XXXX XXXX, XXXX - as I have not yet received anything. I spoke with XXXX and was advised the accounts were inactive - but not closed. I asked why was I told the checks were being sent to me over a month ago and nothing had happened. She was unable to answer my question and told me I would need to send in verification of my address for the checks to be mailed as there were two different addresses on the two different cards. I explained that one was my residential address and one was my work address, and they could send the checks to either address and I would received them. I also explained that I did n't have to send in proof of my address when I opened the account so I 'm not sending in proof to close the account, I feel that I have already given them more than enough personal information. I then asked for her XXXX and was transferred to XXXX. He reiterated the same thing XXXX said and could n't provide an answer for why I have to send in verification of my address, only that it was required. Again, I do n't understand why I would have to send in proof of my address to close the account when I did n't need to send proof to open it. I then asked to speak to XXXX XXXX Manager, he said that his Manager is in Texas and I could send an email, but they do n't have a phone # for them. I told him that was the stupidest thing I 'd ever heard, that he has a Manager in another country and could only communicate with them by email. He assured me that this was correct. I told him I wanted to speak to his Manager, he said he could n't transfer me to his Manager, but could transfer me to another Manager. I said that was fine, the next thing I heard was the same initial prompt of when I first called. He did not transfer me to another manager, but sent me back to the beginning queue. Unfortunately I did not have another 45 mins to spend on the phone trying to get back to a manager as I was at work and had other tasks to do.
11/18/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Advertising and marketing, including promotional offers
  • Confusing or misleading advertising about the credit card
  • OH
  • XXXXX
 Web Older American
I received a XXXX XXXX the mail, and received a welcome email, from Netspend, XXXX by XXXX. I NEVER applied for this and emailed them several times, with no response. I keep getting emails to activate my account, but I refuse to activate something that I never applied for. Copy of email is as follows : Netspend All-Access Account XXXX Unsubscribe Mon, XX/XX/XXXX, XXXX AM ( 10 days ago ) to me Log In | View in Browser Netspend All-Access by XXXX Thanks for Choosing XXXX Netspend All-Access Account by XXXX. There's a lot you can do with this Account. Congratulations, XXXX! You've taken the first step towards opening a Netspend XXXX Account by XXXX. Your new Netspend XXXX Account by XXXX materials should arrive in XXXX business days. Once you receive your Account Materials, be sure to activate your debit card and verify your XXXX Be sure to download the XXXX XXXX You'll use the same username and password for both online and mobile access. Sincerely, Your Netspend All-Access Team App Store XXXX Play This message is an advertisement. If you would like to opt out of future messages, please unsubscribe using this link. XXXX | Order Card | Privacy Policy | Update Email XXXX IMPORTANT INFORMATION FOR OPENING A NEW DEPOSIT ACCOUNT : To help the federal government fight the funding of terrorism and money laundering activities, the XXXX XXXX XXXX requires us to obtain, verify, and record information that identifies each person who opens an Account. WHAT THIS MEANS FOR YOU : When you open an Account, we will ask for your name, address, date of birth, and your government ID number. We XXXX also ask to see a copy of your driver 's license or other documents at any time. All Accounts are opened subject to our ability to verify your identity by requiring acceptable types of identification. We XXXX validate the information you provide us to ensure we have a reasonable belief of your identity. If we are not able to verify your identity to our satisfaction, we will not open your Account or we XXXX close the Account if it was previously funded. Your Account is subject to fraud prevention restrictions at any time, with or without notice. XXXX We do not charge for this service, but your wireless XXXX XXXX charge for messages or data. XXXX and the XXXX logo are trademarks of XXXX XXXX, registered in the XXXX and other countries. XXXX XXXX is a service mark of XXXX XXXX. XXXX XXXX and the XXXX XXXX logo are trademarks of XXXX XXXX. XXXX data rates XXXX apply to use of mobile app. The Netspend All-Access Account is established by XXXX, XXXX XXXX XXXX XXXX FDIC. Netspend is a service provider to XXXX, XXXX. Certain products and services XXXX be licensed under XXXX XXXX XXXX. XXXX and XXXX. XXXX is a registered trademark, and the circles design is a trademark of XXXX XXXX XXXX. XXXX XXXX be used everywhere XXXX XXXX is accepted. 2021 Netspend Corporation. All rights reserved worldwide. Netspend is the federally registered XXXX service mark of Netspend Corporation. All other trademarks and service marks belong to their owners. Netspend Corporation XXXX XXXX XXXX, XXXX, Texas XXXX XXXX XXXX XXXX XXXX Mon, XX/XX/XXXX, XXXX AM ( 10 days ago ) to card What is this????? I did NOT sign up for this!
10/18/2023 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • PA
  • 19144
 Web Older American
My sister XXXX XXXX died in XXXX, Ohio, on XX/XX/. She did not have a will On XX/XX/XXXX I attended a XXXX online hearing with the Probate Court XXXX XXXX XXXX ( Ohio ) in the matter of the estate of my sister XXXX XXXX XXXX. During the hearing, I was awarded by the court the rights to {$5500.00} in my sister 's account with Netspend. After receiving the papers from the Ohio court awarding me the {$5500.00}, I contacted Netspend by phone on XXXX XXXX to inform them that I had been awarded the {$5500.00} remaining in her Netspend account. I was told by a customer service person to send a copy of the court ruling, her death certificate, a copy of my driver 's license and a letter stating my purpose. I sent all the documents to XXXX. A few days later I was told by phone that the documents were received. On XX/XX/XXXX, I telephoned Netspend and a customer service agent named XXXX told me I should something from the Netspend XXXX department by XX/XX/XXXX. On XX/XX/XXXX at XXXX am, I called Netspend and an agent named XXXX in the company 's XXXX department told me I should receive a check in the full amount on or after XX/XX/XXXX or XX/XX/XXXX at my home address. No check arrived. On XX/XX/XXXX I called again and XXXX, a supervisor in the pay-card told me I should receive a check in the next XXXX to XXXX business days and to call him back if not received by XXXX XXXX No check arrived. On XX/XX/XXXX, I called again and a Netspend agent named XXXX ( ID # XXXX told me I would receive the check within XXXX business days. On XX/XX/XXXX, I called again and an agent named XXXX told me a check in the full amount was sent to XXXX XXXX, XXXX of my distant cousins in XXXX. XXXX also said that XXXX XXXX sent documents in an effort to receive the money the money. XXXX said XXXX XXXX had sent a copy of my sister 's death certificate and a document indicating he had power of attorney in XXXX 's affairs and that he should be given the money in XXXX 's account. It should be noted that XXXX XXXX also attended the XX/XX/XXXX XXXX meeting in Probate Court. At that hearing he said he was my sister ; XXXX nephew ( an obvious lie. ) The judge told him that she knew he was not my sister 's nephew. His response was something like " she was like an aunt to me. The judge then ordered XXXX XXXX to withdraw his petition for the money within a week or she would order fraud charges against him. I contacted Netspend again and was told that there was nothing further I could do and that someone from the company 's legal department would be contacting me in a few days. I was never contacted. I referred the matter to a lawyer friend who told me a few months later that he was having extreme difficulty contacting the people at Netspend 's legal department. This is why I am now reaching out to the CFPB. I have been getting the runaround for nearly a year and I believe I have a right to that money. It should also be noted that I paid for all of my sister 's final arrangements and services. I have copies of my sister 's death certificate and the order from the Probate Court of XXXX XXXX. Your help with this matter will be greatly appreciated. Sincerely, XXXX XXXX
12/05/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • TX
  • 75243
 Web
On XX/XX/2019 I had funds taken from my account via transactions over the phone, online and via atm withdrawals $ XXXX. I normally DNT check my account online because I had text alert set up where I can just text bal and get my balance via text so it was really no need to routinely go to my account online to check. After the person ( s ) tried to transfer funds but couldnt do so due to not knowing the answer to the security question, he/she/they was able to call and get a card delivered to her address in a whole different stated after the bank seen that not a few minutes ago someone just tried to transfer money and could not answer the security question ( 1st red flag by the way ) didnt put a hold on the card process and called the number on file to confirm once seeing that. They was able easily to change the shipping address to a whole different state ( 2nd red flag ). They was able to get a card sent to that address the very next day, funds taken from my account I paid for of course, received the card, was able to create their own pin and withdrawal funds from my account. Oh not to mention I just ordered a new card a month prior to the address thats been on file for years and so when that card was ordered ( 3rd red flag ) they shouldve questioned that. I dont knw what type of bank this is but it should not be allow to hold anyones money, if its that simple for anyone to get it. I can only imagine who else went through this as I did. I was completely through went them today and had to close because I received notification via email that I changed settings for anytime alert to my phone but not my phone number. Once again Netspend has allowed someone to change information on my account so simply. Luckily when those funds was taken out my account, I hurry up and withdrawal the remaining in there, so didnt had any funds because they wouldve easily seen I funds in my account and tried something again. I instantly closed today. I want and to file a complaint against Netspend! They caused me a lot of stressed and pain dealing with this. Im not only looking out for me but for others so this will not happen again or to them. If people put their trust on you to hold money thats where it should stand. No type of protocol this bank has at all. No care for anyones money, personal information, etc. This company make it so easy for people to steal money from hard working people like my self. Please if there is something we can do, I am willing. I debating to see if this will be a case of security breach/civil to bring this bank to a stop or step up their game to ensure their customers nothing like this will happen. After doing my own investigation and informing them of their mistakes, sir I received the $ XXXX XXXX within 1 day which typically take 10 days ) that was taken out my account back because the bank knew they was at fault at all cause. Its the principle of thugs honestly. I apologize for typos and punctuations, its been a long day and very tired. I more prepaid cards or accounts for me especially NETSPEND. Stay away from THEM! They DNT care about your money at all, just want it in their bank and DNT care who get access to it!!
04/21/2022 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem with an overdraft
  • Overdraft charges
  • CA
  • 92505
 Web
Claim Number : XXXX Claim Date : XX/XX/XXXX Claim Amount : {$780.00} plus fees {$4.00} ( totals to {$790.00} ) To whom it may concern, I am a XXXX XXXX XXXX girl, who recently started working a few months ago aXXXX XXXX and was left with no money on XX/XX/XXXX. This is very painful for me and is causing me to stress out because we are a low income family and my father is XXXX. This money is very important for me. I noticed I received a few notifications stating my money was being withdrawn from my Skylight XXXX account. I quickly logged into my Skylight XXXX account, that I received from my employer ( XXXX ), to see what was happening. By the time I opened my phone, I noticed a total of two transactions had occurred that ended up totaling to {$790.00}, which was most of the money that was in the there. I quickly locked my card to try to stop the transactions from happening but it was too late. My money was stolen at a XXXX located in XXXX XXXX XXXX, CA. The majority of the places I had withdrawn money before was at XXXX XXXX XXXX on XXXX XXXX XXXX The first withdrawal occurred at XXXX PM on XX/XX/XXXX with a total of {$500.00}. Before they even took the {$500.00}, my balance was checked by this individual resulting in a {$1.00} " Balance Inquiry Fee '' plus the {$1.00} fee I was charged for the transaction. The second withdrawal occurred at XXXX PM on XX/XX/XXXX with a total of {$280.00} plus the {$1.00} fee I was charged because of the transaction. Both of the transactions that were made above were made in the same location, in XXXX XXXX XXXX, CA. I reached out to Skylight XXXX the XX/XX/XXXX and made a claim to report that my money was stolen. This is the first interaction I made with the Skylight XXXX, and I was told they were going to open and investigate the case. Skylight XXXX froze my account, and until this day I do not have access to my account. I can not even withdraw the money I currently have in there. The dispute was supposed to be available on XX/XX/XXXX but that never happened. The second time interacted with Skylight XXXX was on XX/XX/XXXX, to call and see what was going on with my case because they never called me or emailed me that day. I was told they were not going to be sending me my money back that was stolen. The letter I received from them stated that " we found no error occurred and that the transaction ( XXXX ) above are valid. '' Which is completely wrong, since I did not make the transactions. From the employee 's voice, it seemed my case was not fully investigated. I live in XXXX, CA and I do not even have a license to drive, so it is impossible for me to even be in XXXX XXXX XXXX, CA. The little money I make is enough for me to survive. This situation is causing me emotional distress because Skylight XXXX does not want to give me my money back, and they are not letting me withdraw money that i currently have in my account. They can check the time and location the money was withdrawn, and prove it was not me. I am sure banks have cameras. I worked very hard for this money, and it is completely unfair for Skylight XXXX to not want to give me my money back.
12/28/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Making/receiving payments, sending money
  • NY
  • 11204
 Web Older American
I am writing to you at this time because I do not know where to turn with this problem. I have been going back and forth with Netspend, which is affiliated with XXXX, since XXXX XXXX, 2015. On XXXX XXXX, 2015 XXXX fraudulent claims were charged to my Netspend account. XXXX of the charges were made at XXXX for {$110.00} each charge. The other charge was made from XXXX shop in Florida for {$110.00}. I am a XXXX year old woman residing in XXXX, NY with neither a XXXX account nor a do I own a car. When my son noticed these charges on XXXX XXXX, 2015 he immediately contacted Netspend by telephone while all XXXX charges were pending. He was told to wait for the charges to go through and then call them back. From there things only got worse and much more confusing. On XXXX XXXX, 2015 Netspend said they opened a dispute claim, # XXXX. They also told me via e-mail that " we will attempt to complete the investigation within 10 business days. If we need more time we may take up to 45 calendar days to complete the investigation. If we determine more time is needed, we may issue a temporary credit so you have use of your funds during the investigation. '' Of course they never gave me the credit because they claimed I did not send them my signature, which was never requested by them. They also claimed I did not contact them in a certain amount of time. They were contacted within one day of the transactions. It is impossible to speak to a person in the " fraud '' department because my son was told by the phone representatives that the fraud department does not speak to customers on the phone. He was also unable to get a last name or direct phone number from any of the representatives he spoke to on the telephone. In the meantime they decided on XXXX XXXX, 2015 to deny my claim. The reason they gave for this decision was that they did not receive my signature. I wrote back to them expressing my dissatisfaction with the outcome of their so-called " investigation '' into this matter. I explained that I am a XXXX year old widow on a very low fixed income and need this money back. In fact, my XXXX payment was turned down because of insufficient funds and I was changed a {$12.00} late fee when this happened. This does not include all the {$1.00} fees that Netspend has been charging me for each fraudulent transaction. Consequently, they agreed to reopen my claim. This time I sent them a certified letter with the disputed charges and with my signature. Now I am being told it will take another 45 calendar days for their decision. As I explained earlier, this is causing me a big financial problem because of my very low fixed income. It is also causing me much stress as I worry about how I am going to make up for this {$330.00} that has been stolen from my account. . Their phone number is XXXX. This is a prepaid XXXX debit card account which I needed so my social security and pension checks could be deposited into since I do not have a checking account. Their address is Netspend Dispute Resolution Department ; XXXX. XXXX XXXX ; XXXX, TX. XXXX. I would greatly appreciate any help you can give me in this matter. I
07/12/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • WI
  • 53713
 Web
Since, XXXX, I have been waiting for a refund of {$100.00} from NetSpend. The refund is from purchasing a XXXX XXXX from the United States Post Office, at XXXX XXXX XXXX XXXX XXXX . XXXX in XXXX, Wisconsin. The total cost was {$130.00} and I closed the po box , returned the keys around XXXX. I purchased the po box around XXXXXXXXXXXX. The post office took {$34.00}, after closing the po box , based upon their refund policy, which I believe is a form a fraud, for a po box that I did not use ; however, because an individual actually activates the po box there is a deduction based on activating the po box , done online. If I would have requested the same refund without actually activating the po box online ; then I would have the full refund amount given to me ; however, since I activated the po box online ; then I am being charged for " keys '' that were returned and considered " no charge with the po box , '' but since the po box is activated, I am charged the fee for free keys. Since around XX/XX/2021, I have been dealing with receiving the refund of {$100.00} from Netspend. The United States Post Office has claimed that the refund was submitted to the card ending in " XXXX '' on XXXX, but NetSpend has claimed that no refund has been submitted to them. I have had several different cards with NetSpend based on either receiving the upgraded card of " NetSpend All Acess '' prepaid card and two other prepaid cards from NetSpend with either NetSpend changing " banks. '' When upgrading to the NetSpend All Access, any refunds to the previous cards that would be closed when upgrading to the " NetSpend All Access '' would be closed and difficult to dispute changes or receive any refunds, which would go to the prepaid used to purchase any product or services. In addition, to the closure of the previous two prepaid NetSpend cards, by NetSpend by changing the bank and closing the previous card, due to an upgrade of the " NetSpend Access. '' The previous accounts, access to the transactions are closed, there is no option to dispute a " refunds or transactions '' without having online access to those previous card numbers, only NetSpend has access, once the account is closed. The only option available is to call NetSpend 's customer service number and play the waiting game, because there is no documentation available on your end of any disputes or issues, once the online access to the account is closed. This issue with receiving my refund from the IRS for {$1200.00} that was also deposited unto an account that was closed or due to NetSpend changing banks and when they changed to a different bank ; then the account number and routing number changed and prepaid card number. Therefore, when the IRS deposited the Covid-19 refund, if the account and routing number was changed ; then the process on updating that information becomes complicated. However, the IRS did deposited the refund into my account and also this refund was also embezzled out of my account to transfer the funds into another account without my permission, consent, or authority. Again, NetSpends claims that the {$1200.00} was not deposited.
01/19/2017 Yes
  • Prepaid card
  • General purpose card
  • Managing, opening, or closing account
  • CA
  • 94610
 Web
I lost my Ace Elite prepaid debit card on XXXX XXXX. On the same day, I contacted customer service at Netspend Corporation, the company that sponsors the card. I requested that the card be cancelled and that I receive a new one. I was told by the customer service representative that a new card was being sent and would arrive in 7-10 business days. When the card did not arrive on the tenth day, I placed another call to Netspend, informed them that my card never arrived. The customer service rep checked the address, and realized that the apartment number had been left off. The rep then promised to send another one in 7-10 days. I informed her that I had just waited ten days, and that I was not willing to wait another 7-10 days to receive my card. I asked if they would be willing to expedite the shipping of a new card. She said that they could do that, but that I would have to pay a fee of {$25.00} for express delivery. When I inquired if Netspend would be willing to cover the {$25.00} fee since I had given my apartment number with my original address, and that they had left it out, she checked with a supervisor and then said, yes, that she could do that, and that my card would arrive within two business days. When my debit card did not arrive within two business days, I called back and was told that it had been sent out on Monday and would arrive the next day. Later, I called back when I realized that it could not have been sent out on Monday, because Monday was XXXX XXXX XXXX XXXX, a national holiday. When I called back, I was told that my card would arrive today ( Thursday, XXXX XXXX ). I asked the rep when the card was sent. He said that he did n't know. I asked how then did he know that it would arrive today. He simply repeated, " It will arrive today, '' and offered to give me a tracking number. At that point, I asked to speak to a supervisor. He put me on hold for 30 minutes, at which point the call was disconnected. When I called back, I spoke to a woman named " XXXX '' ( I assume that this was a fake call center name ). I asked her if she could tell me : 1 ) when the card was sent ; 2 ) when it would arrive ; and 3 ) what is the tracking number number for the delivery. In contradiction to what I had just been told, she said that they do n't have any information about tracking numbers, and that my card would arrive in 7-10 business days. When I pointed out that I had been told that the card was being sent by 2-day XXXX, she simply repeated 7-10 business days. Once again, I asked to speak to a supervisor, she said that no supervisors were available. When I insisted that she get a supervisor, she said that she would look for a supervisor. She then kept me on the phone for 20 minutes, at which point the call was disconnected. My entire paycheck is deposited onto this card through direct deposit. It is now three weeks since I lost my debit card, and Netspend keeps giving me the run-around. I have had to borrow money from friends to cover daily expenses. I simply want a new debit card so that I can make daily purchases and handle my financial responsibilities.
05/10/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • WI
  • 53210
 Web Older American
Net Spend/XXXX On XX/XX/2023 money started coming out of my account I called the bank ( XXXX XXXX at the XXXX XXXX XX/XX/XXXX I have approximately {$430.00} in my account by XXXX XXXX XXXX XXXX. I had only {$220.00} in my account by morning I had only {$92.00} in my account I also was not able to take the money out of the account because they said that they were going to cancel the card and send out a new one. I also took steps to try to transfer the {$92.00} to another account or to another person with a Netspend account of the account, but I was not allowed to it kept telling me it was an error. I also found someone that had a Netspend card again another error when I try to do Net Spend to Net Spend to ask them to put a freeze on all money thats being pulled from the account because none of it is being authorized as I was speaking with them on the phone money was still coming out of the account. that they said that they were going to put a freeze but apparently no freeze happen because money is still coming out as of now and its almost a new day which is XX/XX/2023, XXXX XXXX. The account I was told that they will send me a new card but all through the night it was still transactions still coming out of the account, as of XX/XX/XXXX money is still coming out. I do not have access to the online account so someone /hackers keep logging me out and changing the passcode every time I change it Im not quite sure what is going on other than I do not have any authorization on my account at all at approximately {$430.00} that should have been available for me at my used. Netspend has not been helpful to me. I keep getting hung up on after 30 minutes I ask for the supervisor department I was told that they can not transfer me to the fraud department, I ask for a supervisor I can not get a supervisor most of the transactions are coming from XXXX backslash XXXXXXXX XXXX I called XXXX on XX/XX/XXXX and also on XX/XX/XXXX of XXXX stating that Ive never made any transactions with them and never have I had XXXX a account. When I change the passcode, it is able to check the account and pull numbers from the account is not my card that I have in hand that ends in the in the number of whoever is hacking the account is actually using a different card number, but theyre taking the money out of my account. I explain to Net SpendXXXX that maybe the online account is hacked I have never been hacked before. Im not quite sure whats going on on other than I am missing money as Im sending you this complaint money is still coming out of the account. also, I spoke to eight different people in the last 24 hours and all have stated that they were put it in a fraud alert on that account but again as Im filling out this form money is still coming out of the account. all I want is my money back in a check and close the account. I was able to get one name, XXXX when I spoke with XXXX Net SpendXXXXXXXX {$87.00} and XXXX {$65.00} and as of now I can not check and see what the other amounts are but I had a total of {$430.00} and some odd change in my account on a before XX/XX/XXXX XXXX
03/31/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 77346
 Web Servicemember
Wednesday XX/XX/2020. I get an email regarding a possible fraudulent charge for {$77.00} on my account. I telephone the bank and explain that it wasn't a fraudulent charge and that I did place the order. Once I validate the purchase with them everything should be fine. Thursday XX/XX/2020. When I try logging into my account online it is locked and I can not login. I once again call customer service and wait on hold for about an hour, I have video of some of these calls. I asked why I am locked out of my account. They tell me it's because of the {$77.00} charge from the day before. I said I called yesterday and explained I was the one who made the purchase and the charge was not fraudulent. They assured me they would unlock my account after they sent me a reset my password link via email. That email never came and my account remains locked. Friday XX/XX/2020. I called the customer service department and waited on hold for more than an hour to speak to someone, again. After verifying all of my account details, my name, home address, phone number, email, dob, ss #, debit card number and pin, they tell me they HAVE TO call me on the phone for verification purposes. When I raise my concerns about how long I had to wait on hold, the fact I've called in three days trying to resolve this, and that I just gave them everything they need about my personal information can't they release the lock with that? They said no. They assured me they'd call me in less than 15 seconds after I hang up. So I reluctantly hung up. That call never came. Saturday XX/XX/2020. Same song and dance. Account is still locked and my cc keeps getting declined. I call and wait on hold 45 minutes to speak to someone. Same thing as Friday. They have to call me before they can release the lock on my account and remove the hold on my debit card. I do the same thing, provide them all of my details and then hang up and wait for their call. Only this time the cs rep says this will be the last time we try to call you to resolve this issue. Of course that call never came. Sunday XX/XX/2020. Same thing. Same song and dance. Account is still locked and my cc keeps getting declined. I call and wait on hold 45 minutes to speak to someone. Same thing as before, give all my info, " I have to call you back ... '' only this time the cs rep says there is another way you can help us verify your info so we can release the block on your account. You can send us documents at XXXX with a reference number : XXXX. We will need a picture of your DL, SS card, and a bill at your current address. So I send the documents. A while later I get an email from them stating they had rejected my documents. They said the pictures need to show the four corners of my documents. Ok, so I send them updated documents. Monday XX/XX/2020. Same thing. Same song and dance. Account is still locked and my cc keeps getting declined. So I call. Tuesday XX/XX/2020. My documents have all been rejected and declined again. Please keep in mind that in addition to the time on the phone I emailed them almost daily as well.
11/27/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • UT
  • 84116
 Web
This will be third complaint against NetSpend. I purchased 2 cards. Within 24 hours someone stole them before I had a chance to registar them. Of course I called the store where I bought them. Then I was told to call NetSpend. I did, they at first said they could do nothing. Then if somehow I could get the card numbers I could have my funds out on a new card. It took about 3 or 4 days and XXXX finally gave ne the card numbers through the store manager. Remember, Ive had the reciepts and the activation code on them the whole time. They would not help me still untill I submitted a complaint on this site. Then They reached out and told me not to worry. they would escalate my 'concerns ' to the fraud or whatever dept/ I whatever because by the time they got around to doing anything I had filled a police report called in the card numbers and then someone called and registared them. How did they do this after I called and reported them stolen? Do they always activate stolen cards? and beleive me by this time I had talked tothem at least 5 times and gave them the numbers provided me by XXXX. Ans yes the last 4 digits they gave me matched the ones on the receipte So now I filled another complaint, they called again and said they coud not refund any funds soent on the cards but would send mwe a check for the few dollars remaining. So they admited my ownership but still are not willing to refund my money that was relesed to someone at least a week adter these cards were reported stolen, So what is the point of all the registration if anyone incuding a thief after these are reported stolen can still get accsess and get away with using someone elses money? I responded to their claim that they are not liable for my money by stateing that they activated cards that were reported as stolen by assisting the thief with the ability to safely without conciquence use my money. with the blessing of NetSpend. I would think if they allowed cards that had been reported stolen to be activated in another name other than the one that was the holder of all the required documents without a blink of a eye this would be the same as being a accsesory to a crime. Well, after sending that to them they contacted the CFPD and stated they were not finished with my case, although they made it very clear to me they no liability and would not be giving me my 1000 back.This is a copy of the last responce 2 days ago Thank you for responding. I understand that you are stating that the cards were stolen from you. Because you had not registered the cards by activating them with your information is why we are not liable for the funds. That individual registered their information and activated the cards. That individual also used the funds. Based on the documents that you sent to us such as a receipt showing that purchase is how we were able to send the remaining balance. We are not liable for the funds that were used. We have done all that we can do to assist you with this matter. The individual that took your funds is liable for funds that were used. Great huh?
06/23/2017 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MO
  • 63033
 Web
On Friday XXXX XXXX, I called Netspend to inform them that I would be going to Florida and then the XXXX. I was told that I did n't need to inform them, and that if they questioned the purchase that they would contact me, I would call them, and then verify that I was trying to make the purchase. I used the card in XXXX. I shopped at XXXX and at XXXX, then went to use it at the atm machine in target to remove XXXX dollars. That 's when I realized that it was blocked. I called later that night to verify my identity and was told that the verification dept was closed over the weekend. I explained the situation to a supervisor that I would be out of the country with no money with my children, causing me to miss my cruise, and that the call agent said nothing about not being able to access anyone over the weekend. He then forwarded my complaint to corporate. While I was out of the country and unable to get calls, I recvd a call from NetSpend, and a call from XXXX at corporate. I attempted to call Netspend several times when we arrived to the XXXX on Tuesday the XXXX, and also called XXXX and left a voicemail. I still received no feedback that entire day. I continued trying to call netspend but to no avail. When I arrived back in Florida on XXXX XXXX, I called Netspend and was told that there was a question of fraud on my account. They put me on hold for 40 minutes. I hung up and called XXXX in corporate again and he answered. He called the fraud department and they still did n't answer. He assured me that he would walk over and see why they were not answering. He did as he said and called me back and told me that the fraud dept. said that XXXX was a male and that I needed to have him call in. I explained that yes I had a males names, but was indeed a female. That I could send them my ID, passport, and other information to prove that I was female. I told them to call my employer to verify that I was female. That I had had the card about 1 year and never had there been a question about my gender or XXXX. He forwarded me to the fraud dept without even listening, and I continued to have the same argument with XXXX in the fraud dept. NO one would listen to me. I asked them to pull any calls that I made over the last year of having the card and they would see that I have always been a female. I told them that this was XXXX and gender discrimination, and then XXXX stated that this was not, and that she could no longer discuss any details about the card with me seeing that it was n't my card. I was given a fax number and requirements to send in. On Friday morning I sent in a copy of my Driver 's License, Water Bill, and SS card along with my reference number. I called Netspend at around XXXX XXXX to see if any additional information would be needed. The agent told me that they needed 4 hrs to see if they recvd the papers, and as of now it was not showing. I then called the FTC to find out my rights., I called back to see if I could get the email address. And again, the phone just rang and no one ever came to the phone.
08/20/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • DE
  • XXXXX
 Web
I have a Netspend prepaid card via XXXX XXXX, XXXX. On XX/XX/XXXX, I received a text notification that a fraudulent charge was attempted at a XXXX in XXXX, NY on my account. I called Netspend and canceled my card and requested a new one. I was told by customer service that the charge was declined. On XX/XX/XXXX, I received my usual direct deposit. I attempted to make a purchase on XXXX and my card was declined. Upon calling Netspend, I was told that my account was frozen due to an attempt to charge {$1000.00} at a XXXX in XXXX, NY. I advised customer service that I did not attempt the {$1000.00} XXXX purchase, and subsequently canceled my new card that had just arrived. On XX/XX/XXXX, I called Netspend in the morning to have a new card ordered. Upon hanging up from the call, I did not have ANY ACTIVE CARDS on my Netspend account. I had a card on order that had not been received nor activated yet, and no other cards active. Several hours later, I received an additional text that attempts were made in XXXX, NY at a convenience store. I immediately called Netspend as I had NO ACTIVE CARDS on my account. I was told that someone hacked into my online banking account, created a VIRTUAL CARD, and used the card number to order online purchases totalling {$640.00} at XXXX XXXX XXXX XXXX in XXXX, NY. Netspend ALLOWED these charges to clear my account despite the history of fraud over the preceding two weeks and me calling to advise that I did not make those purchases. I filed claim XXXX XXXXXXXX on XX/XX/XXXX, in order to resolve the fraudulent charges and receive a provisional credit. I was told by Netspend that it would take 10 days. On XX/XX/2023 I logged onto my Netspend banking app and saw that my claim was CLOSED, with NO CREDIT ISSUED. Upon calling Netspend it was explained to me that I would not be receiving a credit for the money STOLEN from my account because " sufficient attempts to prevent or report fraud were not made ''. I have an email to Netspend documenting all of the fraud charges, amounts, dates and places of business these charges occurred. I live in XXXX and have never been to XXXX, NY. Given the history of fraud on this account during the timeframe XXXX XXXX XXXX, XXXX .... I do not understand HOW I am not eligible to receive THE MONEY THAT WAS STOLEN FROM ME back from NetspendXXXX XXXX I filed a complaint with the XXXX Attorney General 's Office, XXXX XXXX XXXX FDIC, as well as filed a report of identity theft with the FTC. There is absolutely NO EXCUSE for my payroll funds to NOT be returned to me. Netspend/XXXX XXXX XXXX. is an FDIC insured bank and it's unconscionable that I will not receive my hard-earned money back. I asked to speak to a Fraud Supervisor upon viewing the status of my claim being closed and was told that " per protocol '' I could not speak with anyone in fraud. The " protocol '' was for the customer service representative I was speaking with to send an email to the fraud analyst that handled my claim, and she would call me in ten business days.
01/31/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • TX
  • 765XX
 Web
My husband and I have Netspend Cards for our direct deposit from our jobs. From time to time, my husband will go to XXXX XXXX our banking institution and do a cash advance from our Netspend Cards to deposit funds into either our checking or savings account at XXXX XXXX. On XXXX/XXXX/16 my husband attempted to do a Cash Advance from our Netspend card to our XXXX XXXX Checking account, for whatever reason the transaction was NOT showing in XXXX XXXX, the Bank Teller even called the Branch Manager to make sure the funds were NOT there, and told XXXX he would need to contact Netspend to see what happened with the transaction. My husband spent hours on the phone with Netspend and finally the Supervisor told him " Not to worry, that the transaction has been cancelled ''. So today, XXXX/XXXX/16 I attempted to make a purchase with my Netspend card and the card was declined. I did n't think much of it, I thought more than likely they were having issues with their terminal. The card was declined again when I went to go buy lunch. My husband said I bet that {$800.00} transaction went through. I went to look at the XXXX XXXX XXXX to see if the {$800.00} was in there, it was not. So I signed on to the Netspend website and it shows the {$800.00} went through at XXXX on XXXX/XXXX/16, even though the supervisor assured my husband over and over that he cancelled the transaction. So I called Netspend to clear up the mess, and specifically asked for a supervisor. The 1st time I called the agent tried to assist me and told me the money is in XXXX XXXX. I told him it is not, my husband just got off the phone with them and there is no pending transactions and it is not in our account. I asked for a supervisor and after waiting on hold for 20 mins the phone just rang and rang. I hung up and called back and immediately asked for a supervisor. XXXX claimed to be a Floor Supervisor and I told him the situation and again I was told XXXX XXXX has the money. I again told him XXXX XXXX does NOT have my money. My husband just got off the phone with them and there are no pending transactions and the money is not showing in my account. I told him I looked on my mobile app, as well as my husband just got off the phone with a supervisor. I asked to speak with someone higher and XXXX told me if I do n't like what he has to say then hang up. After going back and forth with him about the money being in XXXX XXXX and I offered to email him my XXXX XXXX Transactions so he can see for himself XXXX said I am lying that the money is in my account. I hung up and called back and spoke with a Supervisor named XXXX who again gave me the same run around as XXXX. I do n't know what game this company is playing, but they do n't want to take responsibility for their mistakes and there seems to be no accountability. They have no regard for their Customers and go as far as calling them liars. I do n't know about them, but {$800.00} is a lot of money, that was my grocery money, gas money, and bill paying money that I no longer have.
11/15/2016 Yes
  • Prepaid card
  • Mobile wallet
  • Managing, opening, or closing account
  • TX
  • 77035
 Web
Netspend sent me an unsolicited prepaid debit card. Advising that everyone is guaranteed approval and advising of immediate access to the funds deposited to the card. I 'm a XXXX and my school refund was deposited to the card. I tried to activate the card and was advised that they needed to verify my identity by providing my ssn, address, dl #, dob and phone # which i gave. They adv. That i did not pass verification due to the address even though i gave the address where the card was sent. They Then requested a copy of my dl, ssn, a bill, which i sent.and had to wait 6 business hours for review i also sent my health and human svcs award letter and they advised that i still did not pass. I then sent my passport and waiting another 6 hours for review. They finally activate the card 2 days later at XXXX. And accepted the deposit and posted it to the account. However at XXXX the following morning They blocked the account and then closed the acct.stating they could not verify my identity. They advised that a check would be sent to me for the balance on the account and that i would have it in 3-5 business days. I contacted them on the 5th business day because i had still not received and they advised a check had been sent and that i would receive within 10 bus days not 5. I contacted them on the 10th bus days in which they again guaranteed the check had been mailed and that i would receive it the following day. I called the next day when i still had not received the check and they had me on hold for an hour when they finally transferred me to a supervisor in the fraud dept who advised no check was ever, sent and that the money would need to go back to. the school. She went on to say that the school ( XXXX college ) would need to send them a letter of indemnity both by email and postal mail and then they would send a check for the remaining balance, which is now being lowered by various fees applied after the account was closed, to the school and then the school would then have to send to me and i would need to contact my school. I contacted the school and advised of all of this and they advised that was incorrect and that netspend would need to use a check to me for the balance. And that netspend was illegally holding my money and for me to file a police report. Per the initial email from netspend prior to the card being activated netspend notified me of the pending deposit from my school and advised that if they could not verify my identify and activate the card within 24 hours that the deposit would be sent back to the school. Which at least If that had happened i would have gotten the payment from the school 2weeks ago and at least had the money to pay for my books. Instead they accepted the deposit activated the card sent me an email confirming they had verified my identity and charged me the account maintenance fee and other fees only to block the account the next morning and hold on to my money while depleting it with various fees even though the account is supposed to be closed
11/27/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MS
  • 39501
 Web
I filed a dispute with my bank about a transaction that was in error I paid by other means ( cash ) However I sent in my dispute in writing to the bank on XXXX XXXX and I never received any response what so ever on XX/XX/2020 I received a provisional credit to my account in the amount of {$340.00} the amount of the dispute. And Again I never received any information about my dispute. On XXXX XXXX they decided to reverse that provisional credit of {$340.00} and Again no information was ever sent to me about the provisional credit the status of my claim the reversal of the provisional credit. On XXXX XXXX. I was to receive my unemployment benefits to this account however at this time my account was {$340.00} in the negative and they just took my whole unemployment deposit and put it towards the negative balance on my account. XXXX XXXX a provisional credit was posted to my account for a later dispute in the amount of the {$61.00} and they also used that to pay towards the negative balance on my account. And I still have received any information about the disputes I have filed. In REGULATION E it states that a financial institution must inform the account holder 3 day before a provisional credit is posted and the status of your dispute that never happened so I believed since I never received any information and it took them longer then 10 days to credit my account i assumed it was settled. So I used it not know that the investigation was on going. Then when they came and reversed that same Credit they never informed me they was going to debit my account for the amount of the provisional credit so I had no idea that this would happen had I known the investigation was on going I would had never used the provisional credit until the investigation was completed. I missed out on having XX/XX/XXXX dinner with my kids and family because I was counting on my unemployment benefits to pay for it and when they took them without any communication what so ever it really hurt me. I'm doing without and suffering because a financial institution failed to honor the terms of a Federal Regulation E which violated my right to be informed about what was happening with my dispute and my account. They took more then 10 days to provide me a provisional credit they failed to tell me when and why they are going to reverse the provisional credit. They only sent me a copy of the receipt that the merchant sent to them only when I called and try to explain to them that I need my unemployment benefits and how can you just debit my account without me knowing how can you continue the investigation without informing me about what was going on and the support member told me that they didn't have to inform me of anything that I dispute so at that point I asked to speak with a support supervisor so I could get some help and she just informed me that there was no one at that time to talk to that someone would call me. And no one has and from the looks of it probably won't. I would like to move forward in legal action.
06/19/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • TX
  • 76131
 Web
I noticed a mass amount of fraudulent transactions posted to my account. When I noticed these accounts I immediately notified Netspend Customer service ( XX/XX/XXXX approximately XXXX XXXX CST ) and reported what I had found out. Per the request of customer service person I spoke to ( XXXX-Rep # XXXX ) she said it would help with the investigation that I file a police report with the local departments. Due to the fact that these fraudulent transactions happened in two different counties I had to file 2 different police reports : XXXX XXXX TX Case # XXXX XXXX TX Case # XXXX CLAIM # Netspend XXXX Report # XXXX Here are the transactions that I did not perform, nor did I give any person permission to access my bank account, debit card or PIN. My card in question has been in my possession 100 % of the time, so I am not sure how these fraudulent transactions even happened. Is it possible for a fake card to be made? How does the magnetic strip of the card get duplicated? Should n't this be something an ATM Machine notices? I never check my balance via the ATM because of charges I use my app on my phone.

XX/XX/17 XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$2.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$200.00} XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$2.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$200.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX TX, XXXX {$2.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX TX, XXXX {$200.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX TX, XXXX {$2.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX TX, XXXX {$200.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX TX, XXXX {$2.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX TX, XXXX {$100.00} XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX XXXX TX, XXXX {$0.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX TX, XXXX {$0.00} XX/XX/17 XXXX XXXX FREEWAY XXXX XXXX TX, XXXX {$2.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX TX, XXXX {$140.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX XXXX TX {$2.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX XXXX TX {$200.00} XX/XX/17 DEBIT : BALANCE INQUIRY FEE {$0.00} XX/XX/17 DEBIT : BALANCE INQUIRY FEE {$0.00} XX/XX/17 DEBIT : BALANCE INQUIRY FEE XXXX XXXX XXXX XXXX {$0.00} XX/XX/17 DEBIT : ATM DECLINE FEE XXXX {$2.00} XX/XX/17 DEBIT : ATM DECLINE FEE XXXX {$100.00} XX/XX/17 DEBIT : ATM DECLINE FEE XXXX {$1.00} XX/XX/17 DEBIT : ATM DECLINE FEE XXXX {$1.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$0.00} On XX/XX/XXXX I heard back from Netspend telling me that they completed their investigation and were NOT going to refund me my money due to the non-consistent usage of the card. I have called 8 times to Netspend talking to supervisors and get the same story. I then called XXXX they own Netspend and told them my story. They sent an email to the escalation department at Netspend with my concerns and again they did not refund my money. I do n't understand with 2 police reports still in process how this company can come to a conclusion so quickly! This is {$1500.00} that was taken from my account-needless to say I am VERY upset with the way Netspend handled this.

05/15/2021 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • NJ
  • 076XX
 Web
Netspend unexpectedly without warning close my checking account after I had filed a dispute for a partial amount of a bill I was charged an extra day on a rental car from XXXX I was only supposed to be billed for a week and I was billed for eight days as opposed to seven. Been a customer with them since 2017 and they close my account without warning after I filed a dispute and they stated that it was a security issue and my account was suspected of fraud. However, they failed to state what the fraud was or suspected suspicious activity. As a result I immediately contacted my payroll department to tell them to please pay me by paper check and I was changing banks. Because not spend gave me no forewarning of the sudden closure the payroll was unable to cancel the direct deposit in enough time and net spend rejected my deposit. I was informed no paper checks are being given out due to Covid and people working remotely. Therefore I am out {$2100.00} which is the money I need to live. Netspend still has an active account which has a balance of {$56.00} in it but they rejected my pay my company is unwilling to re-issue the check at this time and it is over two weeks since I have been paid. I have no other money available to use to live at this time. I explain the situation but they said I have to wait at least six days in order to receive a refund back to the company. I have children that I am responsible for and do not have money to even go back to work for gas. They refused to send me any type of letter in writing so that I could submit it to my creditors and explain why all my bills are delayed. Is unacceptable it is illegal in my state we are paid twice per month I am a XXXX employee a XXXX and I have no access to my money. Filed a previous complain because they close my account when its still had a balance and took two weeks to send back my balance of {$300.00}. Hi Irs stimulus payment is also due to be deposited in this account and they are going to refuse it and I can not change the account information with the IRS therefore I am not going to be receiving my stimulus and I dont believe they are making any type of changes if the account does not except the money. They are not going to be mailing a check Or the third stimulus payment. As an emergency as I am unable to feed my children or go anywhere can somebody please contact me and have this escalated I filed a formal complaint about the unexpected closing and refusal to contact me or send me a letter in writing as to why they suddenly said there was fraud on my account after I filed a dispute amounting to {$52.00}. How can he have my account with a balance of {$52.00} but say that my accounts clothes so they cant except my paycheck I dont understand when I call there is a balance in my account yet they could not except my direct deposit. Not open another checking account because they have reported this one close by consumer due to suspicious activity. I did not engage in fraud I simply filed a partial dispute.
05/22/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • FL
  • 344XX
 Web Servicemember
On XX/XX/2020 i attempted to access my net spend card upon loading i was asked a 2nd authentication question in which it ask me to verify a text verification number to my phone the selected number already on there list was XXXX i selected it and a text with a code was sent to my phone. I fill in the verification code and entered it this locked my account with no explanation at all. I was told to call the customer service number and i did i was informed i had to speak to a security customer support agent. I was directed to a another person in which the i was left on hold for 45 Minutes with no answer i hung up tried to call back but there service was closed so about 1:15 minutes of wasted time in getting the problem resolved. in addition to that the first customer representative refused to tell me why the account was locked. on XXXX XX/XX/2020 I called there office back only to again be connection to another customer service Representative who refused to tell me why my account was locked and again transferred me to the security department again again i sat on hold for nearly 40 minutes before a gentlemen answered the phone this time he argued with me and refused to unlock my account and also refused to tell who what where and why the account was locked the man refused, i gave me my DL number SSN number DOB he stated what is a phone number i can text a verification code to i gave his the same number XXXX he refused to send it said that is not a number on your profile told me to log in to the account and change it to that number how can i you have my account locked and refuse to unlock it!!!!!!!! now 2 days later the government deposit is in the account and can not access any of the funds on account that is being held hostage by the net spend security force I have has this account for 15 years and never in my life have i been treated so rudely and what i consider a criminal action the net spend alleged security employee that refused to unlock my account. i now feel my right has been violated by that employee he is demanding i send in a copy of my DL a Copy Of my SSN card ( which is a Government Document only to be used with a Government establishment ) and several pieces of mail that have my address on it I cam now extremely concerned that the alleged gentlemen at net spend was attempting to steal and gain aces to all my information for identity theft and now has forced me to spend money with XXXX XXXX to monitor all my information and social security information hence i have to pay for added security now as direct result of the Net spend Employee i am benign forced to send in all my information to this man at net spend alleged security and i am greatly concerned and fearful of net spend and there security man i feel afraid of dealing with the man in there security department I now have to spend money on extra security to be assured the alleged security man at net sped did not steal my information for personal use as well as now holding my account hostage
07/21/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 92211
 Web
On XX/XX/XXXX I attempted to make an online purchase and my card was declined. I new I had enough money to cover the purchase so I logged into my account to see what my balance was and noticed that I had no money available. I began reviewing my transactions and immediately new that some of the transactions were not made by me. I never lost my card or had it stolen, I still have possession of my card and no body knows my PIN but me. I immediately tried calling the card company but the offices were closed so I disputed these transactions online. On XX/XX/XXXX I called the card company to follow up on the dispute I filed online. I was asked to send a letter via email listing the transactions, merchant name and amounts. I informed them that I still had my card and they stated that my card would be canceled because my card could have been copied at a gas pump, and a new one would be mailed to me. On XX/XX/XXXX I received a letter informing me that a final determination had been made and no credit would be credited to my account. I contacted the Company again and emailed them informing them that the reason they provided was not possible. I called the card company requesting documents they used to determine the final outcome. on XX/XX/XXXX I received the documents requests along with a letter stating that the activity indicates a consistent pattern of use related to the reported transactions. The transactions being disputed are consistent with my previous account activity, such as the merchants shopped and their physical location and that I had benefited from these transactions. I contacted the company to inform them that there reasons were in fact false. The XXXX transaction of {$60.00} was from a XXXX I 've never used before and I could n't pump {$60.00} worth of gas in my car. XXXX XXXX for {$66.00} I 've also never used this store in my life. XXXX XXXX for {$42.00} and {$11.00} I have never used this store ever. How can these be consistent with previous activity in my account if I have never even set foot in these stores in my entire life? The XXXX, XXXX XXXX XXXX, XXXX, and XXXX transactions are absolutely not my purchases but because I 've shopped at these stores before means these are my authorized transactions? Who has not made a purchase at a XXXX or ate a XXXX 's XXXX? While these fraudulent transactions were being made I never lost possession of my card. I continued using my card without any knowledge of these fraudulent transactions up until my card was declined. My transactions show my purchases I know I made and the fraud one mixed in with my purchases. All the fraudulent transactions were used without my PIN. It has now been over two months and I am still out {$590.00}. If I could get the time the these purchases were made to compare with my purchases we could help prove these are not my purchases nor did I authorize them. My PIN was never used and I am curious if an actual credit card was presented or was my card number manually entered.
01/22/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • PA
  • 193XX
 Web Older American
XX/XX/XXXX the following two charges were taken from my pre-paid Net Spend debit card. XX/XX/XXXX XXXX XXXX XXXX CA {$19.00} - {$13.00} XX/XX/XXXX XXXX XXXX XXXX CA {$19.00} {$6.00} I have never heard of this company nor had I purchased anything that would fit those amounts. I have had some computer issues so I did not see these until several days after they were posted. I was upset because the second charge resulted in an overdraft situation in my account. When I saw them I called the number listed with the charge. I spoke to the man who answered the phone. He did say the name of the company ( not XXXX ) so I asked him if XXXX was part of that company. He said that XXXX had gone out of business in XXXX and that he had no idea who was using that name to make charges. He said that he would give me the number of someone who might be able to help me. I called that number and spoke with a woman who, as soon as I mentioned XXXX and why I was calling, answered with her voice shaking. She repeated several times that she did n't know anything about what happened to XXXX or how I could contact them. I called the original number back and just got a recording, with no mention of XXXX. I then contacted the Net Spend Customer Service and spoke to one of the agents. I explained why I was calling and said I wanted to have these charges removed, as they were fraudulent. He took the information to start a claim. Having said that, I have been dealing with Net Spend for more than three years. I have had more than one claim started with their customer service department and, when I call to check the status a week or two later, there was no claim started. I have a list of incidents where I am totally amazed that they can stay in business. I have records of all of those and, if necessary, would be happy to send them to you. There is actually one that I will be filing another complaint to you for more than {$200.00}. On XX/XX/XXXX there was another payment of {$19.00} taken for XXXX and again on XX/XX/XXXX. This time I initiated a claim online on XX/XX/XXXX. Net Spend usually takes at least a month to investigate any claim and I have waited longer than that. To my surprise, I received a notification on XX/XX/XXXX that the investigation did not find any error in the transaction so the company would be keeping my money. I did ask if the fact that I never heard of the company and have nothing that I could have gotten from the company since I do not know what they sell was taken into consideration. I have not gotten an answer to that question. I also requested the paperwork of the investigation which I was informed today would take about ten days. That is four days longer than it took for them to decide I was not getting my money back. I am XXXX years old and on a very limited income so the amount close to {$80.00} will cause a burden to me. I have told Net Spend this more than once but it makes no difference. The vendor is always right ... not their client.
04/20/2017 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • NV
  • 89012
 Web
I am very upset with this company. They have violated my rights several times to the fullest extent and I have had it! My card was compromised and used, therefore my funds were taken out. I called and filed a claim, that of course, got denied. I called this company SEVERAL TIMES as to why my claim was denied and they flat out refuse to tell me or send me the documentation that I requested for as proof as to why I lost the dispute, WHICH IS ILLEGAL. Furthermore, their employees are rude, XXXX , and DO NOT SPEAK XXXX WELL, which makes it harder to communicate and causes them to mix up my information. XXXX of the reps hung up on me, another XXXX kept talking over me, and even most of their reps ( who seem to be the same all the time ) are unprofessional and even calls me XXXX , when I am a XXXX . Also, keep in mind that I have the hardest time communicating with this company. I had a previous claim that got denied, but then honored in my favor because I was in the right. However, it took me THREE MON THS of calling, letters, writing, re-disputing, arguing, etc. just to get it resolved in my favor that should 've been in my favor the whole time. Even when I requested for a callback from the disputes department, they call around XXXX when I told them several times to call past XXXX PST, but they still DO NOT LISTEN AFTER XXXX CALLBACKS! The reps name was XXXX who denied my last claims which I believe might still be her who is denying it. This company thinks they are always right and flat out do what the XXXX they want. It is time this company stops violating peoples right and listen up! Because at this point, I am being or feel discriminated since the customer service rep told me that my account got closed b y the " Risk Dept '' due to suspicious activity on my account ( which I reported before ). So therefore, it make me believe that it boils down to concerns with terrorism/money laundering, that I DO NOT DO. The reason why I feel this way is because they know my ethnicity and the rep on the phone basically admitted it and believes that there is no reason why my claim should be denied and my account be closed. I woke up today to text messages saying my card has been blocked and that t here may be an issue with my account. Myself was not able to login and when I tried to, it said that my account is locked and to call cust srvc, which was the same exact message when my card was being used without my permission. If their company can not speak XXXX well, then there is going to be a mix up of info, which is also how my claims get denied too. I HAVE A RIGHT TO FILE A CLAIM! I still, to this day, have not even got a chance to respond to the merchants response to the dispute for a rebuttal because I have n't even received the documents that were used in the investigation which again is violating my rights. I WANT PROOF THAT IT IS ME THAT DID THE TRANSACTION! THIS IS ILLEGAL, NOT FAIR, AND VIOLATING MY RIGHTS!
06/09/2023 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • CA
  • 92656
 Web
Netspend Skylight is a bank that I use only to receive my tips and is required to have at my XXXX job. I rarely use it and usually only check it occasionally since I use it as a savings account. On XX/XX/23, I logged into my account to check how many savings I had accumulated over the past month. By the way, I already had a physical card that that I didnt activate because I had fraud with this company sometime last year so when they sent me a new physical card I didnt activate it due to the fear of it happening again. Plus I was planning on saving my tips anyways. Once I signed in on XX/XX/23, I saw that XXXX was gone from my account due to fraudulent charges. These charges started on XX/XX/23 and went on everyday from there. I filed a dispute that same day and informed them I didnt authorize these charges. I also informed them that I never activated my physical card. This is where I found out that a digital card was activated online which was then used for these transactions. One of the representatives said the dispute team will investigate and I will receive a temporary credit in about 10 business days if they deem these transactions as fraudulent. I asked them to make a note on the account that I never activated the card that was used to process these transactions so someone mustve obtained my account information and activated a digital card. I waited until XX/XX/23 and called back in hopes of receiving the credit, but when I called the representative told me that the dispute team already made a decision on that day and I was declined the credit because they didnt see any errors. Frustrated, I asked for documentation and to speak to the dispute department to understand how they came to that conclusion. They said I will have to wait 10 more business days until I receive the documents in my email and until I can speak to the dispute team. I received the documents in my email on XX/XX/XXXX around XXXX and called the bank on XX/XX/XXXX at XXXX to speak to the dispute department since the document they sent didnt make much sense and had false information. They informed me that the dispute department doesnt have a direct phone line so I will have to wait for a call back from them within 2 business days between XXXX. I asked to speak to a supervisor because this is the third time I have to wait days in order to try and get this resolved. However, supervisor said I will still have to wait 2 days until XX/XX/23 to speak to the dispute team since theres no direct line. Before hanging up I asked about my original physical card and said if there were any transactions made on that card. This was my attempt to try and prove I didnt activate the card. The representative confirmed that no transactions were made on the physical card and how it was a paused card. Why would I activate a digital card when I still had the physical copy and never activated/deactivated it? This is my last resort in trying to receive my money back.
01/24/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • UT
  • 84104
 Web
I've sent several secure messages to XXXX XXXX Account by XXXX regarding non-payment of the promised {$100.00} bonus. In my last correspondence with the service representative via a secure message on XX/XX/XXXX, they have asked to send screenshots of the {$100.00} promo offer indicating that direct deposit was for any amount. I sent screenshots along with my letter to provided email address ( XXXX ) on XX/XX/XXXX. When I followed up with them on XX/XX/XXXX, they sent a generic message saying that they are unable to resolve my concern through email and to please speak with a customer service agent for further assistance. But I have already spoken to their customer service representatives numerous times via a secure message, which lead me to nowhere. They said to email XXXX and this department gave me a turn around and told me to talk to customer service representative again! Do you see how frustrating this situation is?! It appears that XXXX XXXX by XXXX does not want to take responsibility for their mistake of non-payment of the promised {$100.00} bonus. They keep re-directing me back and forth without any resolution of the issue. This is the email that I sent to XXXX on XX/XX/XXXX. Good day, My account is XXXX. You have asked me to provide screenshots of the {$100.00} promo offer that I signed up with when I opened my account on XX/XX/XXXX to prove to you that direct deposit condition was for any amount. The URL for the promotion was : XXXX As you can see on the first screenshot labeled XXXX XXXX, the promotion clearly states that direct deposit requirement was for ANY AMOUNT ( I repeat, ANY AMOUNT, not {$500.00}, not {$300.00}, not {$100.00}, but ANY AMOUNT ). Please read what it says on your own promotion : Step 1 : Open a new Fare Account Step 2 : Enroll and receive Direct Deposit in ANY AMOUNT for your payroll or government benefits checks within 60 days of account opening. Step 3 : After the first Direct Deposit enters your account, receive {$100.00} credit to your XXXX Account within 30 days. Since the promotion clearly stated ANY AMOUNT, my first direct deposit for {$1.00} from XXXX XXXX posted to my account on XX/XX/XXXX. Thereafter, all direct deposits of {$1.00} posted every two weeks. I have fulfilled all the requirements of this promo. But you havent fulfilled yours. I am still waiting for the promised {$100.00} to this date. I am getting extremely frustrated that I have to repeat myself so many times to your customer service reps that direct deposit in your promotion terms was for any amount, not {$500.00}. Your customer services reps asked me to email you the proof with screenshots, which I am doing here. If this case is not resolved, I will be escalating it to Consumer Financial Protection Bureau for your failure to comply with your own promotional terms and conditions set in your offer. Please advise when will the {$100.00} be posted to my account. Thanks, XXXX XXXX
04/10/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NC
  • 28054
 Web
I initially got scammed back around XX/XX/22 from an online company posing as PayPal. They sent me a fake invoice with PayPal logo on it, stating a charge of {$480.00} from a client named XXXX. The invoice said to dispute the charge to contact the number on the invoice. I did not do any business with anyone named XXXX from PayPal so I immediately contacted the number on the invoice to dispute it with PayPal. The gentleman that answered the phone on the end acted like a PayPal agent even had me log in to some back office that showed paypal 's logo and website address PayPal.com. He told me that he would cancel out the amount that was charged on my PayPal account and reimburse me that amount for the trouble. But I had to provide him my bank account info so he could reset my account. He tricked me into giving him my bank debit card info so he could get the money from my account and credit it back a couple days later, along with the {$480.00}. He cleaned my account of {$4500.00}! He called over the next couple days to check on me and assure me the money would be returned in a day or two, and not to call PayPal or Netspend-if I did it would delay the process of me getting my money credited back. I filed a dispute a couple days later with Netspend. They gave me a provisional credit of {$4500.00} for 90 days while they " investigated ''. They never contacted me once to help with the investigation. Since then the scammer sent me another email identical to the first one, trying to scam me again. Netspend concludes their investigation with no evidence of scam. Yet I'm out of {$4500.00}, and the credit they gave me has been taken back! I understand nobody wants to pay for a scam bit the everyday consumer who puts their money in banks should not be the victim. Netspend reopened the investigation the other day for 10 days. Yet they still did not call me, even though I left a message for them to contact me to help w the investigation. I am very displeased with the result and do not have {$4500.00} to lose. I have bills and living expenses like everybody else. Please return me the money that was taken, and stop these scammers from robbing other innocent people. The conclusion of Netspends investigation is only going to encourage the crooks to keep doing what they're doing! If this is how Metspend does business with people who have been with them for years, I would not recommend anyone use their prepaid services. This is the second time in two years I lost money with Netspend. The first time I lost a government business loan of a XXXX XXXX dollars just because the check was in my company name and not my personal name. Terrible service if this is how you treat your customers! You have insurance, you have resources, you lend out our money -- why should everyday hard working people have to suffer from scammers? Why aren't your investigations thorough? Why do you blame consumers for scam and not the scammers???
07/27/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • GA
  • 30067
 Web
I purchased a NetSpend card on XX/XX/2020 and loaded XXXX cash onto it at A XXXX store in XXXX, Texas. I am travelling and needed to book hotel rooms online. Upon registering the card, I first got a message that said, your funds will be available but we will not accept direct deposits until you furnish verify your identity. I did not want direct deposit and I called the number on the back of the card, I went through a series of questions about my relatives, my former addresses and associates. My account was unlocked and I charged a hotel for one night on XX/XX/XXXX and the next morning, my account was locked and the funds in it were inaccessible. The Risk Manager department at Netspend told me it's because they could not confirm my identity. I already had on the phone as is their verification method that I am familiar with, this wasn't my first card with them, so they had a lot of information stored and I confirmed that with them through questioning. Since I'm traveling, I do not have my Social Security card with me and they told me that I will be REQUIRED to submit 3 forms of ID -1 state ID, one Social Security card and proof of address. The Social Security Administration office is closed due to pandemic to all in person appointments and I was made aware that the only way I can obtain a new copy of my SSN card at this time is by putting my State ID in the mail to the SS Administration. I can not do that. I can not be without ID and that's unreasonable and unsafe! I am now living behind a shopping center, I lost my job, because I could not appear due to my funds being frozen. All because NetSpend is denying that My Money is My Money ... Not theirs, mine! I am going on a crusade against NetSpend. A warning label should be put on their sealed package that states, " Warning, do not load this card if you need your money. '' If they want to now require people 's Social Security Card, they should be a proper bank and lending institution, then, they should be required to ask for that at point of sale ... Before loading money on to card!!!! I see they have done this to hundreds of thousands of people and were ordered by the courts to refund XXXX XXXX dollars to cunsumers that they have done this exact thing to a few years ago but they are still doing the exact same thing. You would think they would have changed, perhaps that XXXX XXXX was a drop in the bucket compared to what benefits they get through inflating their valuation. I can not even get home to get a returned check because, as I said, I am now jobless and penniless thanks to Netspend, I have lost my home and am in danger of XXXX. I have a good lawsuit and a video log off the harm and damage they have caused me. Under the statutes which govern who has the right to require a Social Security Card for ID, only employers and lending institutions fall under that category and they are neither. They are not even a bank Please please help me!
05/25/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • WA
  • 98405
 Web
On XX/XX/XXXX I tried to purchase a product in a local store and the card was declined. I call my bank to find out my balance was XXXX when I knock had well over XXXX when I had to withdrawal XXXX cash the previous to purchase a cell phone from a private party. I reviewed my transaction history via the phone to find a XXXX balance inquiry fee than XXXX cash withdrawal and then XXXX cash withdrawal with my card ending in XXXX. I tried contacting paypal prepaid to inform them of the fraudulent activities, suspend the card and to proceed with dispute process but they were closed. I provided paypal a screenshot of XXXX timeline that shows the history of my locations as proof that I was no where near the ATM where the transactions took place and I had the physical card with me in another city. I also clearly pointed out that over XXXX in cash was dispensed within a 24 hour window that exceeds paypal XXXX daily cash withdrawal limitations. I have been struggling all month long and have been experiencing financial hardship all year long. This incident has put me so far behind on bills in afraid I will never be able to end me and my mom 's homelessness.. Long story short, the investigation team couldn't find an error so no credit was issued. They ( paypal ) have dropped the ball on me so many times that I don't expect for them to do anything but produce another outcome of no error found therefore I am not eligible for zero fraud liability. They are accusing me of fraud stating the withdrawal are valid and now I'm out XXXX, late on several major bills, can't get mom outta of XXXX home that I promised to get her out of in XXXX and get us into an affordable apartment outside Washington. I requested another claim with additional documentation from the sales transaction on the XXXX app and the XXXX timeline history which clearly shows where I travelled that day and the duration. I'm exhausted, frustrated, broke, homeless, angry, depressed and feel like I will never get a break in life. I stopped calling paypal regarding provisional credit or claim status because their customer service is useless. They don't tell you anything about the claim and possible resolution date. I feel as though they are not investigating anything and they are just using stall tactics to get out of their obligation to their customers that if there is ANY FRAUDULENT charges the customer will be provided a refundcredit. I've been with this bank for over 10 years and during that I have disputed several valid unauthorized charges on my account unto which only one was found valid. So I sit here in my car on the side of the road about to start another day having to return items to stores to get gas money while i wait on my direct deposit to come through so I can move forward with obtaining and securing housing for a mother whose been patiently waiting on her son to get her out of a XXXX home so we can be a family again.
07/07/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
  • WI
  • 53223
 Web
early this year I submitted a complaint against XXXX ). I'm still having that same problem with a different situation. it is a long story, but NetSpend has taken money from me 3 times, XXXX and XXXX " XXXX '' and again this XX/XX/XXXX, " XXXX ''. I pay my electric bill on time every time choosing the " DATE OF '' to pay my bill I never choose the due date. XXXX & XXXX I did not receive any text message alerts stating there was a transaction for XXXX XXXX. XXXX XXXX verified seeing payments posted. when I call Netspend it's always no transaction or payment seen for XXXX XXXX, and this has happened on the dates listed above. my budget electric bill amount is {$66.00}. I pay my bill between the XXXX XXXX of the month of XXXX, XXXX, and XXXX. Mid-XXXX and XXXX I received a text alert stating insufficient funds. XXXX I paid {$66.00} middle of the month insufficient fund alert and I was charged fees by the electric company. I had convinced myself that maybe I overspent so I excepted the consequences. So, in XXXX I had to pay {$150.00} that's including fees. I call the electric company several times throughout that week and the week after reminding you that I pay bills XXXX. So, in mid-XXXX, I get another insufficient fund alert. XXXX my {$66.00} bill increased to {$350.00}. by this time I opened a bank account with XXXX 's XXXX XXXX and started submitting payments with XXXX 's debit card and there weren't any problems with my transactions. Unfortunately, I had to close my account with the credit union. I've been back with NetSpend for about 2 mos.On XX/XX/XXXX I made a {$50.00} payment to the electric company using my NetSpend debit card. I called XXXX XXXX and payment was verified, but NetSpend didn't see that {$50.00} transaction, and I had the feeling I was going to get scammed again, so I called XXXX XXXX and made another {$50.00} payment over the phone. XX/XX/XXXX " XXXX '' I received a text alert stating {$50.00} was paid but no date or time was included in this text unlike all other text alerts I receive regarding all transactions, my guess is that NetSpend is trying its best to confuse me. I have been call and all they do is hang up or place me on hold for like an hour when I call. I escalated the issue and a supervisor called and he wasn't really trying to listen to reason. I had asked a supervisor, Ms. XXXX, at XXXX XXXX to keep an eye on my account for me. Today she called and said I see you made another {$50.00} payment over the phone, so we're going to refund one of the {$50.00} dollar payments. To be honest I think both companies should have an internal audit investigation performed. A class-action lawsuit is definitely needed, if I had to choose which company is fraudulent I would say NetSpend. To whom it may concern : please help me get my money back because I really need it. Thanks in advance and may God continue to bless you and stay safe. In XXXX 's name, Amen!
03/23/2020 Yes
  • Credit card or prepaid card
  • Student prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IA
  • 516XX
 Web
The issue was that I was living in a rooming house that had run amok in XXXX XXXX and people from the rooming house were taking my card and making charges while I was asleep or possibly drugged by them. I no longer live at that address ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IA XXXX ) where I was a tenant in good standing, and have moved due to gross mismanagement by my previous landlord and for health reasons ( I have XXXX / XXXX ). I would be happy if they would issue a provisional credit for the signature charges dated XX/XX/XXXX. ( $ XXXX {$700.00} ) All of which ( with the exception of 1 charge ) happened in rapid succession at a nearby XXXX over just a few minutes. ( see attached report ) A PIN WAS NOT REQUIRED?? XXXX XXXX POLICE C.I.D. ( XXXX ) XXXX Case Number : XXXX XX/XX/162020 For details see my letter below and attached correspondence from NetSpend / PayPal Prepaid : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Iowa XXXX ( XXXX ) XXXX ( XXXX ) XXXX XXXX XXXX XX/XX/XXXX NetSpend Corporation XXXX. XX/XX/XXXXXXXX XXXX, TX XXXX SUBJECT : EMERGENCY ESCALATION FOR CORRECTION OF DISPUTE Account Number : XXXX Claim Number : XXXX Claim Date : XX/XX/XXXX Dear NetSpend, I am writing to document the current situation that we have in the above referenced dispute : 1. I MADE THE CLAIM ABOVE OVER THE PHONE ON XX/XX/XXXX. THE CONVERSATION WAS RECORDED. 2. DUE TO CONFUSION OF DISCOVERING I HAD NO MONEY AND DOING CLAIM OVER THE PHONE I IDENTIFIED PIN TRANSACTIONS THAT ARE MY OWN BY ACCIDENT BUT WAS TOLD BY THE PERSON TAKING THE CLAIM TO PUT IT ON THERE IF I WASNT SURE. SHE DID NOT CLARIFY THAT SOME TRANSACTIONS WERE SIGNATURE TRANSACTIONS AND I THOUGHT MY PIN WAS COMPROMISED. HAD SHE MADE THE DISTINCTION CLEAR, I WOULD HAVE MADE NO MISTAKE. 3. ALL OF THE TRANSACTIONS I WISH TO DISPUTE ARE SIGNATURE TRANSACTIONS WHICH I KNOW ARE NOT MINE. SOMEONE WAS ALLOWED TO SPEND {$600.00} ( +- ) AT A XXXX WITHIN A FEW MINUTES DOING SIGNATURE CHARGES ON XX/XX/XXXX. THOSE SIGNATURE CHARGES AT XXXX ON XX/XX/XXXX ARE THE ONLY THING I WISH TO DISPUTE. THERE WAS A SIGNATURE CHARGE AT XXXX ( A GAS STATION ) THE SAME DAY, WHICH WAS LIKELY ALSO FRAUD, AS I DONT HAVE A CAR AND IT WAS LIKELY THE PERPETRATOR ( S ) REFUELING AT XXXX. 4. THIS MATTER HAS BEEN REPORTED TO THE FTC AND THE LOCAL POLICE. 5. I HAVE SPENT HOURS ON THE PHONE WITH PAYPAL PREPAID AND THEY ALWAYS PROMISE THAT SOMEONE WILL CALL ME BACK FROM THE FRAUD DEPARTMENT BUT THEY ARE NOT CALLING. I HAVE BEEN PROMISED A CALL BACK AROUND 4 TIMES AND A MESSAGE WAS LEFT ONCE. THE OTHER TIMES, NOBODY EVEN BOTHERED TO CALL. I understand about the virus and all, but if youll notice, my account is getting really low. I really need the provisional credit for this revised dispute fast so I can pay bills. I am XXXX with XX/XX/XXXXand other illness. Please take care of this and issue provisional credit. Thank You in advance, XXXX XXXX ( XXXX ) XXXX
03/02/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • TN
  • 37388
 Web Servicemember
In XX/XX/2019 I found charges from XXXX XXXX on my transaction history and immediately disputed the 4 different charges as they someone elses and i didnt even have XXXX as a current or past wireless carrier. I bank with Netspend and after i informed them of the unauthorized charges through the secure messaging system as well as a hand written notice signed by myself as well and then submitted all statements as well as evidence in my posession not only fully explaining th situation but as well as the persons information that i found to be responsible for.All forms were submitted in accordance with the contract and i did apply for provisional funds within the ten days as well as made a formal report with the FTC for identity theft and submitted that as well. I called XXXX XXXX customer service and explained that my debit card that was not lost or stolen had been placed on auto-pay to someones account and that numerous charges had been deducted. The customer service agent asked if i had a XXXX account or possibly had access to the account that was responsible for the charges. I not only didnt have an account but did not know any information to access the account and did not attempt to either. I told the agent my debit card information was somehow obtained by an ex and i asked to have it removed and explained that there was never consent or implied consent that would allow her to use my funds and she was not even an authorized user on my checking account. Because i could not provide account information he then said he would not be able to remove the card only the account holder. My ex afyer i called and told her she is not authorized to use my card or my funds and to remove the card from the account immeaditly. I requested all funds be returned to my account in full to my ex, XXXX XXXX, and Netspend. Come to find out my ex used information about me to access my account and she put in a request to cancel the claims and even admitted it to me in text messages that i even provided to Netspend who still cancelled the claims anyways. I was told at a later date that XXXX XXXX was sending all unauthorized payments back to Netspend by my ex who called and told me that she would do everything she could to get back at me. I asked Netspend for updates 5 different times and spent hours on the phone for them to tell me that they did not recieve the payments back and didnt know where the money was even at. To this day i have not recieved any of the money that was stolen from my account and they will not tell me anything about their investigation or any correspondence that went on between them and XXXX. I have now filed another claim with the FTC about Netspend and have heard absolutly nothing from Netspend even though i have confirmed that XXXX did in fact send all payments back to Netspend, charged her account the amount the deducted from it, as well as released funds back to the bank.
05/10/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MT
  • 594XX
 Web
I have opened the card account and I have already verified my identity and have full use of card. Although I have been reported to the card account which is NetSpend all access card account which is the only one that I have in use. I have seen several notifications from NetSpend skylight card account in which I have not applied for there's several other card account in the setting up for my payment to do direct deposit for my payments to be loaded to. I only have one card in use for the demand deposits setup on XX/XX/2020. I have not yet received anything from the demand deposits since XX/XX/2020. There's several different ducuments that are duplicates to my direct deposit and I am very confused about which one is really mine or the other person who is trying to access my payment information. I have notified the card company about the illegal signature to my deposit and they are telling me they are working on this although I have been waiting for the use of my card account for the demand deposits form XX/XX/2020. I am wondering why I can't use the demand deposits setup for my use after I have completed the verification of my identity and I have full use of my card. Are the funds supposed to be loaded on my card for use after I have completed the tasks for the card account. They are telling me that my direct deposit is completely done and I have to wait until my funds arrive. I have done everything that I am required to do with the card account although I have not yet received any of my payments for the documents that have been submitted and completed. I have been wondering if they have loaded my funds on a card account that I have been reporting to the card account as a card that I have not applied for and not to except any more documents for extra card account activity because I already have a card setup for my payment information for the card on file for my payment 's. They are confusing me about everything and I really thought that by now I could use the funds for my demand deposits since it was setup in 2020. Please help me with getting my card account safety and security and let this company know that I only will be using the card account ending in the card on file. This is the only card that I will be using for everything, not to allow anymore documents to be verified for other cards that I have not applied for. Skylight card account is not from me and it is illegally submitted duplicate documents and cut and pasted I. d. Documents that are being copied from my XXXX XXXX. I have changed my XXXX several times and I have reported to the XXXX service about the duplicate copies of my documents being submitted from their service site with my personal documents and personal information. I have been submitted comments on my documents for the extra duplicate copies not the use any other card account except for the card ending in XXXX for NetSpend all access card account
11/05/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • WA
  • 98106
 Web Servicemember
I called to activate my Netspend prepaid card. The rep that can barely understand because of their accent being so thick tells me that I have reached my limit on how many cards I have and to activate my new card I have to deactivate another card. She didnt tell me how many cards I had available and after every question she asked me she sent me a code to repeat back to her and I had to give my social security number in addition this is a total of four times. So with all of the thefts and fraud going on I told the rep I didnt feel comfortable giving out my social again after giving her the verification information she requested four times including the entire card number including the security code 4 separate times so I ask her will she be able to transfer the funds from my deposit account of the card she is canceling she said she could after she deactivated it. So again for the 5th time after nothing but the alleged card deactivation the rep asks me to verify a code through text tell her my social security number and provide the card number again with the three digits on the back for the fifth time after expressing my concerns about already giving each of those verification methods each four times prior. I asked to speak to a manager and the rep began speaking over me saying that in order to transfer I had to give the information again. I told her I was done doing anything further until I spoke with a manager. She puts me on hold for 15 mins and then Im transferred back to the automated system that asks me the same information that I already verified with her starting me all over again so I hang up to call back. I speak to someone immediately asking to speak with a supervisor. The rep starts telling me that I need to verify all of this information again and at this point I call to get my card activated with only having one deactivated with no activation so Im down a card and I am frustrated because again these reps are so nosey they just have to know why and go through the entire verification process after re explaining my situation. All for the rep to put me on hold for 5 minutes to to tell me there isnt a manager there right now. The final result one canceled card that I get a notification for saying that I lost a card not I have reached my limit so I am at a complete loss of the money on my card because the other was canceled under false pretenses and I still have a card that needs to be activated. So who does my legal team reach out to about reporting fraud, theft of my funds and deceptive practices? This feels like a total scam. I need immediate remedy being that now I have no way to feed the XXXX children I have here with {$0.00}. The Washington state laws on gift cards, I know they apply so I need answers especially since no one tried calling me back to complete the transaction or anything. Customer service has died and this is unacceptable!
04/20/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • RI
  • 02905
 Web
Yes on about XX/XX/XXXX or XXXX 2019 i belive it was i was broke i waited for one of my children to get home so i could ask him for permission to pawn his XXXX anyways him n i go to the pawnshop and i pawned it for XXXX my other son comes home and asks me why you pawning the XXXX did u check your liberty tax card my friends moms got her taxes so i ask him for the phone and wen i check my tax return was there alright but that was not what caught my attention what caught my attention was all them transactions made on it so i got up and i went to the XXXX XXXX office so i could speak to the agent i speak to her and i tell her someone is using my card she says call from your end cause theyre closed for us after XXXX so call and stop the card but come back tomorrow that am in and ill give you another card and ill make the call for you so i went home i called netspent and i told them that theres transactions that i didn't do i asked her cant you stop them since there still pending she says no because in order to make a complaint they have had to gone tru so call tomorrow so i cancelled the card i wait to tomorrow at XXXX that the liberty tax lady is in to speak to her n get a card so i speak to her she gives me a card she calls netspent and talks to them she speaks to me i go outside and the 1st thing i do is call netspent since i had the newcard the lady tells me yeah that the card works n i tell her everything that happend from me waking up to noticing the transactions anyways everything is set she gives me an email and a reference number n tells me make copies of the transactions and send everything you think might help your complaint so i write everything down and the 1st thing i do is go to XXXX and buy me a phone cause my old phones screen was all cracked anyways as am looking and taking pictures of the transactions thats wen i notice an email that am familiar with it n its in one of those transactions that weren't made by me and i also see 2 other transactions made on XX/XX/XXXX and XXXX for {$110.00} and another for {$50.00} with the exact email and i start saying to my self XXXX this is crazy its a guy i once dated that i let stay at my house and dats his email and he lives in Pennsylvania his name is XXXX XXXX so i make a police report and i tell this to the cop he makes the report and the next day i go n picked up a copy so am sending everything to netspent and because of all this Drama and all of this stress i had a XXXX and can you believe netspent did not find nothing wrong to my complaint i sent them copies of the pawnshop receipt i even sent them copies of the XXXX i had i kepted on sending them notes of how i felt so i started to look for another email so i could write netspent someone higher and tha someone higher gave me credit for 2 of the transactions but not the others which it dont make sense to me ...
07/10/2017 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • FL
  • 32771
 Web
On the morning of XX/XX/XXXX, noticed an {$87.00} charge. My payroll check was deposited at XXXX. At XXXX XXXX, the funds were withdrawn from my account. Below is the message received to my email. ( {$360.00} available after {$87.00} purchase at XXXX XXXX XXXX on XX/XX/XXXX XXXX CT with your NetSpend card ending in XXXX. ) I have never purchased anything from them, and it is not a recurring charge. Nonetheless, I had disputed this on the XX/XX/XXXX and was told I had a XXXX business days wait. On the day in question, I spoke with XXXX, who I asked not to block the card until I went and withdrew my paycheck from my Netspend card. When I got to the bank the card had been closed.

I received my card XXXX days, only to find out that XXXX ( who took initial complaint ) never followed up and began the dispute of fraud that took place on XXXX XXXX 2017. Understand my frustration, waiting additional days for my card. I had to borrow money from family to pay bills and get gas for my car. I called and explained myself several times, and after not getting anywhere, I requested to speak with a supervisor. The customer service rep assured me I would on hold 1-5 minutes. Forty-two minutes later, CJ a supervisor gets on the phone and apologizes for the delay.

In the interim, I called from my daughters phone, after waiting 35 minutes on my phone to see how soon I would get a supervisor. I waited less than 15 minutes. I spoke with XXXX, who I explained my frustration with XXXX and the other customer service rep by the name of XXXX or XXXX, but I can recall he had me on hold for forty-two minutes! Finally, got XXXX who was cooperative, and listened to my frustration of having to wait that amount of time, but when I was informed I had an additional XXXX MORE DAYS to wait for my monies, I was more upset and asked if it can be expedited since XXXX did not follow through from the first day it was reported! Was informed a {$25.00} shipping would need to be paid. I opted out. On XXXX XXXX, 2017 I received an email on Netspend site to my account, stating " based on the information we had and the facts of our investigation, we do not find that an error has occurred, no funds will be credited to your acccount as a result of this claim, and this matter is considered closed. '' Also offers any documents that were utilized to determine decision. I requested and am still waiting.

I work part time, due to my XXXX XXXX, unable to work full time. As I said, I have never received anything from this company and was not provided any proof of any order to my home. After waiting several days, I was told that after they conducted their investigation, and was not receiving any refund. I never saw any paperwork or ordered anything. I usually purchase at a vitamin store or XXXX.

Thank you for your attention to this matter.

Sincerely, XXXX XXXX

08/05/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • MI
  • 48842
 Web Servicemember
I was issued a Payday loan on a NetSpend card ( this was my 3rd card with them ). I'd previously enrolled in the " monthly fee '' plan with my temporary card ( $ XXXX/month ), when i was issued my permanent card ( with my name on card, automatically sends by mail ), it got switched to the " per transaction fee '' plan ( from {$1.00} to {$2.00} each transaction including debit or running as credit ). I called the customer service number, after arguing with the man, he reluctantly have me only HALF of the fees they'd taken from me and stated he'd put me on the " monthly fee '' plan again, starting the NEXT day. Which of course, I was charged for AGAIN after already paying {$32.00} in transaction fees ( and only received {$13.00} credit ), I still got charged more! I only had {$6.00} and some change in there, so they pretty much cleaned me out, I called again complained and said I wasn't paying another fee per transaction and the girl told me they can't issue me a refund due to them already issuing me credit the day prior ( mind you for only half ), so at this point I'd paid almost {$20.00} in fees already, I asked for a supervisor .... She placed me on hold after arguing more with me only to eventually hang up on me. I called back stated what happened AGAIN to another man and he continued to put me on hold for over 40 mins which at the point I did hang up. Then to top it off they put me back on the " monthly fee '' plan after that conversation apparently and took ANOTHER {$5.00}. In the files attached you'll see they charged me the " monthly fee '' at some XXXX that morning and shortly after charged me the " transaction fee ''. I asked the girl how this is allowed and she tried telling me it was the " transaction fee '' first, in the file i attached you can clearly see that's not the case. So they charged me in order, a monthly fee when i opened the temp card, when i received the permanent card they switched to transaction fees, then i called and complained getting me to be charged a monthly fee ( once again ), changed to a transaction fee somehow after my 2nd complaint by phone, then ANOTHER monthly fee during my 3rd complaint by phone ... All within a 30 day period. Within the last 2 days alone they took {$5.00} twice, plus almost {$20.00} in transaction fees, one of which was charged the monthly fee then charger a transaction fee the SAME DAY. This is HIGHLY unethical and deceitful. It violates so many laws that were just filled against them in the lawsuit. How is this STILL GOING ON?! Just plain cowardly and irresponsible that the supervisor or anyone from an authorized position would even come to the phone to speak with me. Not an acceptable impression from a well known company ... But then again, they're not well known for how great they are .... They're cheats and thieves who think they're above the law.
01/13/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • CA
  • 90033
 Web
On XX/XX/2021 while searching for locations to cash my first SSI check I stopped by a bank to see if it would be easier to open an account with the bank. Unfortunately, the bank teller requested two forms of identification. Usually, when two forms of ID is requested, most commonly I've used my government issued identification card along with my social security card. The teller told me that the social security card wasn't a valid document for identification. I offered my birth certificate & the teller asked if I didn't have a card with my name on it. I stated that no I didn't, it was my first time opening a bank account. Therefore, I was denied to open a bank account, along with denied to have my SSI check cashed. Afterwards, I ended up to going to ACE Check Cashing. I had no problem cashing the check, requesting a prepaid card, & even opening an account with ACE ELITE PREPAID CARD. Including, I had deposit on my Ace Elite account {$1000.00}. On the morning of XX/XX/XXXX, I received a text message alert from the Ace account stating the following : " The Ace Elite Card you ordered can not be delivered. Call XXXX and press 1 to update your address and get a new card. '' Therefore, I called & the first customer representative that answered I gave him my information & then he put me on hold for a few minutes. Next thing I hear its a different customer representative answering. I provided my information once again. I was put on hold & then the customer representative couldn't provide me accurate information. As a matter of fact he stated " The card was sent to the address on file but it was sent back & it couldn't be delivered ... '' I thought how was it possible to have the card sent to the address when 24 hours have not passed from opening the account. I requested to speak with a supervisor. Unfortunately, things went from bad to worst. The supervisor attended me I told her the situation & since my fiancee is going through the same situation. Where the same financial institution is misinforming their clients. She was upset & told the supervisor how can they work the way they do. How can they disrespect their customers by misinforming them. I asked the supervisor if I could continue to use the money that is already in the card. She literally avoided answering my question & went on with stating that my account was active but not completely. When I reached my boiling point, I requested to speak to another supervisor. She answered that she was a supervisor. As if there wasn't any other supervisor available. I stated that she wasn't the only supervisor working there. She then stated that she would transfer me to another supervisor but I would be on hold for a while before someone answered. I waited for 20 minutes before I hung up the call. Due to this disrespectful manner of working I'm submitting this complaint.
01/23/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NC
  • 27284
 Web
In XX/XX/XXXX I received a NetSpend Card for my wedding gift. My brother purchased the card for me at a XXXX location and included a receipt stating it was {$100.00} on the card. A week later I went to activate the card and was told by a NetSpend customer service representative that I would have to give my social security number to them in order to activate the card. I told them that I've never been asked to provide my social security number to get access to a prepaid gift card. The representative told me if was company policy. I ended the call and stored the card away to figure out what was really required to activate the card. Recently, XX/XX/XXXX I called again to activate the card. I was asked again to provide my social security number. I told them I didn't feel comfortable with this as this is a gift card. The NetSpend representative then told me the card was actually bank/check card that only can be activated by opening up an account with them, hence the need for my social security number. I asked her to verify the amount on the card. The representative explained that there was {$100.00} loaded on the card back in XX/XX/XXXX but NetSpend has been charging me a monthly maintenance fee that they charge on all active accounts causing my current balance to be XXXX. I went back in forth with the representative to get a better explanation of what occurred. If by NetSpend 's policy I must open up a line of credit with them to activate an account and they charge a monthly maintenance fee for all active accounts, how was I charged a maintenance fee for an inactive account? I asked this question several times and was just told that is there policy. As of this date, Wednesday, XX/XX/XXXX, I have not activated an account with them. My complaint is regarding NetSpend 's false advertisement. All prepaid gift cards I have received in the past were sincere gift cards that did not require me to open up a an account with them tied to my social security number. If this is a bank card and not a gift card, NetSpend must change their packaging/advertisement to reflect this. Additionally, because NetSpend is advertising themselves to be a pre-paid gift card, retailers like XXXX are stocking them near gift cards making it easy for a customer to mistake this NetSpend Card as such. There is no way for the customer to know this is a bank card unless they purchase it and open it up. There is no way of knowing about the monthly fees that are apparently activated as soon as the card is purchased until you purchase the card. My last complaint is regarding the monthly maintenance fee charged on activated accounts that was charged to an inactive account. My brother spent {$100.00} on a card that was completed absorbed by NetSpend. Their current policies basically is a trap to take consumer 's money.
02/28/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 91206
 Web
I am XXXX XXXX. I was using Transact prepaid MasterCard by NetSpend under XXXX Card number is XXXX XXXX XXXX XXXX Every time customer adds a card in a merchant website, the merchant payment gateway under MasterCard API internet protocol rules uses {$1.00} debit to test if card is valid, open and has balance to spend. It is a small reversible fee that is dropped or reversed very quickly within 24 hours everywhere visa or mastercard is accepted. It is a standard business practice in gas stations as well for example. Gas company would charge {$1.00} and reverse it and post gas charge which you pay gas price plus {$0.00} per gallon for using your card as oppose to cash purchase. You don't pay additional to that {$0.00} per gallon card transaction fee for being tested by {$1.00} and what I mean by that is {$1.00} reversible temporary charge and you also pay {$1.00} fee for being tested by {$1.00} reversible temporary charge. This {$1.00} testing charge protocol is a protected norm in business world and protected under banking mandate and regulated not to be taken by mistake and be abused like a purchase and be put a charge fee on it as if it is a purchase of a goods or services. This is openly violated by Transact prepaid mastercard by XXXX taking away the trust of thousands of consumers nationwide and needs to be dealth with fines and penalties by authorities to make them get in line with banking mandates and in full compliance with the law to full extend. when I add my card into my XXXX account and I have 2 accounts and I add in both, each account tested with {$1.00} and I was facing {$2.00} and {$2.00} in a row. That {$2.00} fraudulent charge consists of {$1.00} supposed to be temporary charge for testing and {$1.00} fee abused by XXXX XXXX is engaged in mass fraud and I want authorities to fine them and send a notice for compliance and exclude first time card addition testing {$1.00} small test charge from being charged with a fee because that is not a valid purchase of good or service and it is only there for purpose of establishing connection between merchant and the bank. The other misclassification and ill interpretation of fee happened in pin purchase. I used my card information for XXXX prepaid cellphone plan refill account billing page, there was no actual pin or need to enter pin and it is simple charging the card and banks charges merchant percentage for transaction so it makes the money and doesn't need to pass additional cost charge or fee to customer. I got charged {$1.00}. Unfortunately this as well is being abused in mass by XXXX and I want authorities to fine then and put them in line with banking mandates and in full compliance with the law. I feel the urgent need of fines and penalties for them to make immediate stop of abuse of fees by XXXX.
04/25/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 91786
 Web
On XX/XX/XXXX I used my card at XXXX CT to make a debit transaction at my local XXXX XXXX I received a text alert at XXXX CT that my card had been reported stolen and the card was blocked. I called in to the customer service to see why my card was blocked, I just used my card and have the card in my possession. While trying to reach a love customer agent I received another text alert at XXXX CT that {$480.00} had been transferred to an unknown person XXXX XXXX and a {$4.00} transfer fee was applied. By the time I talk to a live agent and get transferred to a supervisor I am explaining- I did not call to report my card I in fact just used it. The supervisor reverse transfer of {$180.00} and blocks any future transfer actions on my account. And expedited a new card and files a dispute. Fast forward to XX/XX/XXXX I receive notification that no error was found- I will not be credited the balance of funds {$300.00} to my account because the person who called in successfully answered the security question that is only information that I should have. Meanwhile, I reach out to a Corporate Response Team XXXX XXXX regarding the findings and he basically tells me its nothing they can do. I request to include the recorded voice conversation in the dispute and am told that they only use voice recordings to determine if the agent followed their rules. I have had my account hacked several times where someone actually created a fake card and was withdrawing money from an atm in XXXX. I DO NOT UNDERSTAND why if i still have my card in my possession, used it literally 30 minutes prior to this incident why its my fault someone stole my information. One of the customer resptesentatives said the individual called in to report the card stolen but did not request a new card and said they would call in at a later time to provide a new address. This is an active account why wouldnt i request a new card and transfer all the money to a stranger. I need answers and I need my money back the company has not done its due diligence to protect the valued cardholder the corporate response rep was a XXXX. I will never use this company again and make sure no one else I know does! They take your money charge astronomical fees to get your money back, better off opening an account with a credit union like XXXX XXXX or XXXX XXXX XXXX! Users BEWARE!! I am currently on hold to speak with a supervisor for 35 minutes and counting had the phone been answered quicker maybe all my money could have been retrieved. All the company sent in the dispute investigation was a statement saying the security question was answered so the transfer was validated. In a society that is highly technological and scammers have all ways to access peoples information. This is fraud this is not my fault and this company is wrong.
01/15/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • CA
  • 92102
 Web
I filed a dispute with the card company because on XX/XX/2019 many ATM withdraws started happening that were not mine. over {$2000.00} was taken from my account. This might not be large amount of money for some people but to me it was the bulk of my life savings. I filed a dispute with XX/XX/XXXX and they said they would investigate. Today I got letter stating they are not returning my money. Below is a letter that I emailed them today which will detail for CFPB the exact issue that this was clearly fraud or an inside job at the lender to steal my money. Letter sent to XXXX XXXX XX/XX/XXXX via there email portal is below ( cut and pasted ) .. I am asking you to please read this email and re-evaluate your decision on this dispute. Look at all my prior history of my account since I opened my account and you will see I don't go to ATM 's very often if ever, I always go to XX/XX/XXXX( your store ) to remove money directly. Also I never remove money at ATM 's in XXXX XXXX as is my understanding were these withdraws were made. The ATM card and its pin have only been in my possession this tells me that its either a data breach on you end or inside job from someone in your company. If this money is not returned to my account I fully intend to file a complaint with the Attorney Generals office in California and also the Consumer Financial Protection Bureau. If you read the details below you will see this is fraud based on location, prior card usage and the XXXX charge that started this whole thing. I want my money return or I will seek damages. Fraud Charges are as follows : 1st charge {$1.00} on XXXX on XX/XX/XXXX at XXXX CT, Not mine 2nd charge {$300.00} ATM withdrawl on XX/XX/XXXX at XXXX CT, Not mine 3rd charge {$300.00} ATM withdrawl on XX/XX/XXXX at XXXX CT, Not Mine 4th charge {$300.00} ATM withdrawl on XX/XX/XXXX at XXXX CT, Not Mine 5th charge {$83.00} ATM withdrawl on XX/XX/XXXX at XXXX CT, Not Mine I made the charge at XX/XX/XXXX XXXX XXXX restraint {$11.00} on XX/XX/XXXX at XXXX CT, I could not have possibly drove from that XX/XX/XXXX ATM to the XXXX XXXX reastraunt in that time frame. This is impossible with traffic the way it is in XXXX. That should be a huge red flag to you showing I did not make those ATM withdrawls. The next Charge is at XX/XX/XXXXfor {$21.00} XX/XX/XXXX at XXXX CT is my charge. The next charge for {$15.00} is mine on XX/XX/XXXX XXXX CT The next charge for {$11.00} is mine on XX/XX/XXXX at XXXXCT The next charge for {$8.00} is mine on XX/XX/XXXX at XXXX CT Then the fraud starts in again in XXXX XX/XX/XXXX at XXXX CT {$400.00} Not Mine XX/XX/XXXX at XXXX CT {$400.00} Not Mine XX/XX/XXXX at XXXX CT {$200.00} Not Mine ... I have not had a response to this email to them. This is fraud and they know it but won't return my money.
11/02/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • CA
  • 91316
 Web
I have been a customer of your Netspend Debit card for many years and up until now, I have been happy with the service. Until this past XXXX, when {$350.00} was stolen from my account and Netspend did an investigation and determined that they could not find any evidence to prove the money was stolen. Even with my card, I am only allowed to take off {$300.00} per visit and up to {$940.00} maximum a day. But the person who copied my card was able to get off {$350.00} at the XXXX XXXX XXXX ATM in XXXX XXXX. When I tried to get more than {$300.00} in a single transaction, I am told that I have gone over my limit for the day. So I try again for just {$300.00} and it works. I usually take off {$300.00}, {$300.00}, {$300.00}, than {$100.00} for my rent. ( You can see my past transactions in my account summary ). FYI, I have already spoken to XXXX about their card reader they have on the outside of their bank and told them I think it is a phony, and they agreed to check it out. The last time I went by there, they were performing maintenance on the door and the card reader, so at least they took me serious and it has probably affected others. I did exactly what I was told to do. I reported that I got an alert that {$350.00} was taken out of my account in the middle of the night while I was sitting on my couch at home and I went on line and saw that it was taken in the middle of the night. It was posted on Saturday, XX/XX/2021 in the evening at XXXX in XXXX XXXX ( Details attached ) from the above mentioned XXXX. They immediately reported the card stolen and closed that card and re-issued me another one. They opened a claim to find out what happened. They said it would take a month, in which it did and they said they would come to a conclusion on XX/XX/2021. I called them on XX/XX/2021 to find out what they found out. They determined that the money was taken out of the same ATM that I frequent ( no kidding ) and that my pin was used to get this cash. I dont see how that is possible, since I had the card on me and NO ONE ELSE HAS MY PIN NUMBER. So I what I would like to know is, are any of you going to do something about this and really investigate and give me my money back or do I have to take this to court and sue XXXX, XXXX XXXX XXXX XXXX XXXX and Netspend, because it is now NOT about the small amount of money, its about an institution ( Netspend ) that I have used for many years and have trusted with my money, now saying I am a liar and a thief. Just a matter of fact, I have worked with and continue to work as a Legal Assistant in one of the most largest and prestigious law firms in California and the country and have many contacts here who would be happy to help me in my defense. This not a threat, but an absolute fact. I await your response. Thank you
10/12/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • TX
  • 77033
 Web
I have an account with ACE XXXX ACE-ELITE Flare Account. I have been suspicious and have noticed recently that the balances does not add up to what ACE debit or credit to my account. For example : On yesterday, XX/XX/XXXX, I had a previous balance of {$15.00}. I made an ATM withdrawal in the amount of {$53.00}. I received a text account alert from ACE stating my account was overdrawn by ( - {$60.00} ) Additionally, I received an emailed NEGATIVE BALANCE TRANSACTION NOTICE stating the following : " Our records indicate your above-referenced ACE Flare Account ( " Account '' ) currently has a negative actual balance of ( {$40.00} ) after a transaction on XX/XX/XXXX. To avoid a {$20.00} Overdraft Fee for this transaction, please add ( {$40.00} ) to your Account by XX/XX/XXXX at XXXXXXXX XXXX XXXXXXXX. We will apply any funds credited to your Account to your negative balance before such funds are available to you for use. '' I made a deposit today at or about XXXXXXXX XXXX XXXXXXXX, in the amount of {$240.00}. After which, I received another transaction account alert, via text stating the following : {$180.00} available in your Flare Account after adding {$240.00} on XX/XX/XXXX at XXXXXXXX XXXX XXXX. '' In that, NONE of these balances or the idea that {$20.00} Overdraft fee was avoided. Particularly since.. My account had a balance of {$15.00} ( XXXX ) to the {$53.00} ATM withdrawal. $ XXXX $ XXXX ( - {$37.00} ) NOT ( - {$60.00} ) as ACE has wrongfully and falsely misrepresented. Even if the {$20.00} Overdraft fee was added, the balance due should ONLY reflect ( - {$57.00} ) NOT ( - {$60.00} ) as ACE XXXX has wrongfully charged my account. Lastly, If the {$20.00} Overdraft fee was avoided as ACE XXXX has falsely advertised, " To avoid a {$20.00} Overdraft Fee for this transaction, please add ( {$40.00} ) to your Account by XX/XX/XXXX at XXXXXXXX XXXX XXXXXXXX. '' the final balance in my account AFTER my deposit in the amount of {$240.00} should be : ( {$280.00} ) NONETHELESS, my current available balance is {$200.00}. And there are no pending transactions EXCEPT an automatic draft that is scheduled for tonight in the amount of {$170.00}. Therefore {$77.00} is UNACCOUNTED FOR and unavailable for my use. Further, I am aware that XXXX EXPRESS has been fined by your organization for the same activities. This has been going on with my account for a very long time and my account needs a complete audit as I am under the impression XXXX EXPRESS has wrongfully, stole hundreds, IF NOT thousands of dollars from my account because of their own accounting. Please assist with this complaint and also be aware that XXXX EXPRESS is notoriously documented and proven by the CFPB, for committing these acts against their account holders.
10/06/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • TX
  • 78666
 Web
My card and id were stolen ; I was told to go to XXXX ( netspend XXXX prepaid mastercard ) and get another card which would be then added as an associated card. I then attempted to activate it as an associated cared on the account to act as a temp card ( they still had my temp card from over a year ago active on the account ande never deactivated once the permanent card arrived ). They closed both the stolen card and the prior associated card then went to create a " NEW '' account which then had verification issues. They then wanted me to send in information which has already been provided to them prior when there was unauthorzed carges on the account they deactivate. Then they wanted to charge me XXXX for an expidited replacement for the deactivated card, when I blew up and started asking for supervisor they then waived the fee ; however this still didn't provide me access to my funds as I am a diabetic and needed the funds for medications mainly insulin, I threatened that if I got XXXX as a result would sue to which they transferred the mon XXXX to a XXXX wire transferee which sent me bounding around to XXXX locations as they wanted me to try different XXXX vendors ; which all failed due to my ID being stolen so I couldn't withdraw my funds. I then going into XXXX on the phone with them as hold times often exceeded XXXX minutes, the agent then informed me they would just cancel the moneygram and that I could get a friend to signup and then we could just transfer the funds to his account. I went back to per their instructions XXXX and attempted to buy another card which shows curently only XXXX to activate ; however they required a min deposit of {$10.00} which because they were holding my lawful funds XXXX I could not get access to mind you that they told me all I had to do was get the card nothing about a new deposit etc. The also didn't tell me about having a valid up to date id for the moneygram as since mine was stolen well that was impossible as could not get new ID because again they are holding my funds XXXX. When we got back from XXXX my friend/remate then activated the new card it said nothing about any restrictions on the card. I called XXXX back ; and both roommate and I were informed that they could not transfer the funds because there was a restriction on the acct that he would now have to wait for the permanent card before he could get transfers into his account. I started all of this at XXXX XXXX and at the time this complaint was filed it is XXXX : XXXX XXXX and still not resolved - this should have been a simple associated card to an account not opening up a whole new acct So I have paid for multiple " new accounts '' to be created and still do not have my money.
04/21/2015 Yes
  • Prepaid card
  • General purpose card
  • Adding money
  • NC
  • 28304
 Web
On XX/XX/XXXX I bought a prepaid debit card through NetSpend from my local grocery store ( XXXX ). I purchased the card for {$4.00}, and put {$130.00} on the card to pay my car insurance from my computer. Once I got home I attempted to activate it. I put in the necessary information ( SSN, birthdate, full name, etc, ). Once I completed this process and put the inactive card number in, I received and error message and was instructed to call the company. I did not see anything strange with this as I have had my identity stolen before. I called and attempted to complete the process over the phone and was directed immediately after entering my number to a customer service agent ( which I use this term very loosely as you will soon realize ) and was first informed about a previous charge on my card from five years ago that resulted in a negative balance of {$XXXX}. I was then told that until I cleared this debt, I could not activate my card. My only other options were to of course let them take the funds " owed '', or to get a refund on my purchase and wait 20 days for it to come in the mail. In addition to that I would be charged a fee for them to do this. In retrospect I did not react well to this news. I became quite the person to deal with and I ended up hanging up the phone because I was so frustrated. After I had calmed down just a bit, I called them to try to find out about their policies and where it stated that they were allowed to do this. I still have not gotten the answer to that. I was then told by a representative, that I would need to submit my ID, SSN, and proof of residency. I have done this countless times from this past Friday until now, but they keep saying different things like I did not receive a reference number, my copies were incomplete. Today I have scanned the documents in versus taking a photo from my phone, so hopefully this annoyance will cease. As for them taking my money, I have researched and researched. From what I have gathered, they can not legally do this, especially since they made no attempts to collect said debt from XX/XX/XXXX. Their response is that they treat me like any bank would when there is a balanced owed. My response was that a bank would attempt to collect said debt, through email, snail mail, or phone call. It is even more frustrating since I have told them they may collect said debt, and they still refuse to activate my card. I have repeatedly told them that I would no longer be bothered with their company or their services once this has been done. Why can I not have access to my own funds? Why am I punished for a debt I have no knowledge of from XXXX years ago? Please let me know if I have missed some legality.
03/20/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CT
  • XXXXX
 Web Older American
On XX/XX/XXXX I purchased a XXXX pre-paid MC Debit Card from the Gift Card Rack at XXXX XXXX for {$300.00}. I had some Cash that I wanted to use for a purchase online and since I already had a XXXX Acct I thought this was a valid option. The only real information visible on the packaging was that it was not a gift card. I was aware of that, however I thought it would work like a reward debit card for which I have had several and found them easy an convenient to use. It was not until I tried to activate the card that I realized that something was not right. Initially I explained that I purchased the card for a one time transaction and that I assumed the card was active until the balance was used. The answer I received was 'yes you can do that ' Turns this card had an expiration date of XX/XX/XXXX. Then I went through a lengthy credit interview and realize that this was a not what I thought it was. Because I had already purchase the card I felt I had not other option so I activated the card. Next I went the use the card and was unsuccessful. I conducted the transaction on XXXX where I now have an active Debit & Credit card to make purchases. The purchase I was making was {$340.00}, I wanted to use the entire {$300.00} balance on the Debit and charge the remaining balance {$40.00} to my credit card. That transaction failed, when I call XXXX support that's when I found out that the XXXX Debit card was not actually XXXX and that they could not help me. I ended up applying the entire purchase on my credit card. So over the last month or so I have used up the balance on the debit card on smaller transactions and have keep track of the balance. On the last purchase attempt the transaction failed because I was overdrawn. When I called them I was told that I was over drawn and had a - {$2.00} balance and that include the $ XXXX monthly service fee. When I told them that this is not how I thought this would work and that I acquired this card for a onetime purchase they said they would cancel the account. I said yes and the agent said ' one minute ' when she can back she said she took care of it. Then I said now I would like to pay off the {$2.00} balance she said I could not because she had already cancelled the account. So I never did use the entire balance on the card ( {$1.00} remaining ) The next day I received new XXXX prepaid Debit card in the mail with my actual name on it and a new account number and a new expiration of XX/XX/XXXX. I did not ask for this card and I have not activated it. Lastly I was not aware that this was a netspend acct. until I fill out the complaint. It was not mention in any of the documentation I have from them.
12/19/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 78230
 Web Servicemember
I was in XX/XX/XXXXand almost {$3500.00} was take and charged to my card. I sent in all of the information and proof that is was not me and that my card was stolen and that I was in the XXXX XXXXXX/XX/XXXXand they refused to give me my money back. I have tried everything but driving from XXXX XXXX Texas up to XXXX Texas where the NetSpend corporation is located. They still have not sent me my new debit card in the mail and my next Check department of veterans affairs check will be deposited on the XXXX of this month and I will have to transfer my money to the card I had to go out and buy because is was the only early I could have access to my money and not all of it at that because you are only able to transfer so much in a week and I have 2 checks from the government that go to that account. You would think that after being a customer for 17 years that the would want to take care of a loyal customer but nope they won't even let me talk to the fraud department of anyone higher than the customer service department. I just want my money back I was XX/XX/XXXX for over a month because of this and I had to XX/XX/XXXX and XX/XX/XXXX and that is no way for a combat veteran to live. All I'm asking for is my money that was stolen from me and was reported as soon as I got out of jail back to me because you can look for yourself on the XXXX XXXX Texas website that I was XX/XX/XXXXduring the time the charges were made. I would appreciate your help in this matter. Be The charges in question go from XXXX to XX/XX/XXXX. Please help with what you can as I'm loosing everything due to the loss of this money. Like I said I lost My house I lost my Truck I lost my wife and I lost my children all due to NetSpend not giving me my money back. I'm still trying to recover and I'm having to live with my granddaughter because I lost everything else and it is very embarrassing and degrading to be a XXXX year old man having to live with your Granddaughter. I also have screen shots of my mobile app showing the charges and all they would have to do is look at the video footage a d they would've seen clearly that the charges were not made by me. You will have to look my account up by my SSN because thay have not sent me a new card and I ordered a new XXXX when I made the report the day I got out ofXX/XX/XXXX. My XXXX is XXXX and I have to accounts here is the account number if it will help. The account number is XXXX. I have been a customer since XX/XX/XXXX and this is not how you treat a loyal customer or a combat veteran in any way shape or form!!! Please help. I can be be reached on any of my contacts below. Thank you XXXX XXXX XXXX XXXX XXXX XXXX XXXX
10/22/2022 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • TX
  • 76020
 Web
XX/XX/2022 : I go to use my account on Netspend Skylight ( prepaid card provided by previous employer ) only to realize my account is locked. I call customer service and am told the account is frozen due to a refund that was applied that didn't have proof of purchase on the account itself. I submit my proof of purchase on the XXXX and an Employee of Netspend Skylight then promptly lifts the lock on my account. Issue solved right? Wrong. Upon going to use my Debit card attached to said account, the card is denied, and the account is then relocked, even though I had just provided all necessary information in order to have it unlocked. But now it's XXXX minutes pass their closing time for their call center, guess I have to wait till tomorrow. XX/XX/2022 : I call Customer Service and am told I need to resubmit my Proof of Purchase documents for said refund in question so that the XXXX Department can lift the restriction on my account. I promptly submit the documents and I am told to wait up to XXXX business hours in order to process said documents. XXXX hours later, I call for an update and am told the documents were never received. Even the documents from yesterday too apparently. Even though I have proof that every single XXXX of these emails containing the necessary information was provided as said previously. I am once again told that I need to resubmit the same exact documents, except this time I need to put a reference # in the subject of the email itself. Okay, fine, why not. I do so, wait another XXXX hours, only to be told by the supposed supervisor of the XXXX Department of Netspend Skylight that they can't lift the lock on my account anymore and must now forward my issue to the Headquarters of Netspend Skylight in XXXX, TX so that they can solve the issue. I am told that I should expect a call tomorrow from them. XX/XX/2022 : The Headquarters for Netspend Skylight isn't even open on Saturday. I've received no such call. The supervisor of the XXXX Department flat out lied to me just to get me off of the phone. As far as I know my money is stolen since I am completely unable to use any of it even though it was just unlocked XXXX days prior ( but then promptly relocked once I tried to use said funds for a type of purchase I have made numerous times using said account~food ). After realizing the HQ of Netspend is closed on the very day the supervisor said I would be called by them, I call their help-line back for an update on my situation. And am promptly told the same exact thing, that they are " sorry for the inconvenience! '' I have not been able to buy food or gas for the past XXXX days now. Enough is enough.
05/05/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CA
  • 91355
 Web Older American, Servicemember
I am having problems with Payday prepaid mastercharge illegally blocking my account. I won a case to have my boyfriend reassess for in home supportive services. I got back pay for XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX and part of XXXX. I got about XXXX XXXX in 15 supplemental pay checks FROM THE STATE OF CALIFORNIA. Couple of weeks later I withdrew XXXX on one day and XXXX another day. and bought a XXXX truck. XX/XX/XXXX. XX/XX/XXXX My credit card is declined. After spending an hour on hold I was told there was a discrepancy with my address and they asked me to provide proof. Understandable. Our place burned down XX/XX/18 and I used a friends address for mail while we were unsettled. XXXX XXXX XXXX XXXX XXXX. We subsequently rented a place XXXX XXXX XXXX XXXX. I did not change my address with PayPal prepaid master charge. In XXXX I asked for a replacement debit card for my online PayPal using the XXXX address. They asked and I provided them with an explanation. Then they refused to give me access to my money. XXXX XXXX ( XXXX ) demanded I explain the source of my XXXX cash deposit. If she is so XXXX she can not tell the difference between direct deposits from the STATE OF CALIFORNIA and cash deposits she should not be working in a bank. The she ilegally asked me to justify my cash withdrawals. I withdrew XXXX one day and XXXX XXXX a few days later ( I would give you dates but I can not access my online account ) I bought aXXXX truck. They demanded proof of how I spent my money before they would release my funds. I called you ( CFPB ) and was told legally they did not have a right to ask that and that I should look at the company policy. I did. Company policy says I can withdraw {$4900.00} a day. I was within company policy. I had to. provide a copy of the pink slip and Ca. DMV correspondence. This is extortion. I had to provide information I had no legal obligation to provide to get access to my funds. I wasted hours of my time on this. MY CIVIL RIGHT WERE TRAMPLED ON. I do not have to provide an explanation of how I spend my money to use it. XX/XX/XXXX I get access to my account. Yesterday I go to use my debit card and it its blocked again. I emailed XXXX XXXX to ask why my account was blocked again. She emailed me back saying I should call the customer service line and explain my spending. I went to XXXX XXXX and paid a vet bill. I do not have to justify my spending to access my money. I want my money and want monetary damages. I have spent hours on this unnecessarily. I have endured stress. THIS IS AN INFRINGEMENT ON MY CIVIL RIGHTS I SHOULD NOT NHAVE TO EXPLAIN MY SPENDING TO HAVE ACCESS TO MY MONEY.
09/24/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • TX
  • 759XX
 Web
On XX/XX/2021, upon checking My PayPal prepaid app and noticing several unauthorized transactions from debit card to my account, I called PayPal prepaid at XXXX at XXXX XXXX. I spoke to an agent and let her know unauthorized charges were being made with my debit card number online, I stated I wished to cancel the card, because it was apparent it had become compromised somehow. She stated that she would send a new card in the mail, and that my disputes of these unknown and unauthorized transactions would be investigated within 10 days. On XX/XX/XXXX, I recieved my usual, weekly direct deposit from XXXX. On XX/XX/XXXX, i recieved my usual, weekly direct deposit from XXXX. On XX/XX/XXXX, I recieved an email from PayPal Prepaid, requiring that I submit via email, a written dispute of the hundreds of unauthorized transactions that I reported orally on XX/XX/XXXX. It was stated I must do this to qualify for a provisional credit. I emailed and submitted my dispute document on XX/XX/2021. On XX/XX/XXXX, i received confirmation of receipt of requested documents. It also stated my next update regarding my dispute would be XX/XX/2021. On XX/XX/XXXX i recieved new card in the mail. On XX/XX/2021, I received a text message from XXXX stating there may be a problem with your PayPal prepaid card. Please call XXXX before using your card. I immediately tried to check my account via the PayPal prepaid app, I could not access it, my access had been blocked. So I called the number listed in the text message. I was then told by an agent, that my account had been closed down indefinitely due to fraudulent activity. I could not access my direct deposit from XXXX that day, or ever. When asked about my provisional credit, I was told I was denied any such thing. I explained I was already late on my utilities due to this and I explained this was the only account I had. That I fully depended on that account. On top of that I was told my investigation would be extended until XXXX. Finally after begging for access to my own money, I was told to borrow money from family if I needed to pay bills and then I was hung up on. Now, my phone is shut off due to non payment, I cant not pay my bills since my money has been stolen from me from the card issuer. The responses I have recieved from PayPal prepaid are unacceptable, woefully deficient, and disrespectful. My husband and I have missed going to 3 weeks worth of work due to this issue and have now both lost our jobs because we have not been able to access our funds so we can get to work. We have lost so much do these illegal, unfair, and harmful acts done by the card issuer.
08/19/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • IL
  • 60177
 Web
The companys Name : netSpend DebitCard : XXXX XXXX managed by NetSpend In the middle of XX/XX/XXXX I phoned NetSpend ( MileagePlus XXXX about their direct deposit policy ) only to find out that my account was closed in XX/XX/XXXX, because they were no longer in partnership with XXXX XXXX. I was told when they closed the card my they still had {$73.00} of my very own money in the account. Thus they issued a check for that amount and sent it to my address. I never received that check, I called NetSpend couple more times about the check, wait time was 30-40 minutes, and after I explained why I was calling, I was put on hold forever, no one came back to pick up the phone. I gave up calling ... XX/XX/XXXX I receive a check in the mail from NetSpend for XXXX Made a mobile deposit to my checking .. XX/XX/XXXX My bank sent me a digital copy of the check from stating the date was stale I took a second look at the hard copy of the check and In fact the Check was issued XX/XX/XXXX, right below pay to the order of said Not Valid After 90 Day @ I phoned NetSpend explained them what happened, they told me that the check is still good, gave names of 5 different banks near by me where I can just go to and will have no problem cashing the check as long as I have a valid state or a federal ID. I gave two of those banks they gave me a try, of course like a criminal by the the tellers at both banks you are not banking with us? We dont just cash random checks, no! Who told you that we do that? At the end of the day both banks wouldnt cash the check and I was done with people with taking their anger on me XX/XX/XXXX I phoned NetSpend back explained to them what happened at those banks. They took all the information again put me on hold and never came back ... This time I called back, again I explained what is happening with the check etc .. and just asked them to issue a new check I was put on hold for 15 minutes .. when the person came back she told me that she cant issue me a new check and that they will simply steal my money! Thats my money not credit not a loan, and they just told me THEY WILL NOT GIVE ME BACK MY MONEY! Why? become the check was issued to me over 6 months ago so they cant issue another check? I dont know why this check got here so late, that is not my fault, what I do know is that I am not about to get robbed by a bank ... they have billons and they are stealing from the little people? I am sure I am not alone .. how many {$70.00} checks were never cashed? How much money is netSpend making by stealing from closed accounts? I am curious, I really am curious! I am sure I am not an isolated case!
05/31/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • SC
  • 29445
 Web Older American
I am writing this here with XXXX XXXX XXXX on his behalf. XXXX XXXX was recently released from a period of incarceration. Early in his incarceration, he sent a letter to NetSpend dated XX/XX/XXXX alerting the company that his debit card was released to a third party with the rest of his belongings and asked for the card to be blocked, as it was compromised. In a letter dated XX/XX/XXXX, NetSpend told XXXX XXXX that his request had been received and that his card was blocked until such a time as he reinstated the account. XXXX XXXX did not grant any person a Power of Attorney to interact with NetSpend and reactivate the card. Upon XXXX XXXX XXXX, he attempted to reinstate his card and access the funds. The day after his release, XX/XX/XXXX, XXXX XXXX became aware of {$5000.00} in charges made between XX/XX/XXXX and early XXXX of XXXX. Furthermore, NetSpend has confirmed XXXX XXXX had {$5600.00} after the fraudulent charges had been deducted from XXXX XXXX account and has told him several times a check has been distributed to his address. However, when the check does not arrive, XXXX XXXX contacts NetSpend again and they tell him no check was ever sent. They have been holding that they need proof of residency in the form of a utility bill. XXXX XXXX is recently released from prison and does not have an address of his own where he pays utilities in his name. He has provided letters from the SSA, from our office at Legal Services, and from his other bank stating his current address at a friend 's house and our office at Legal Services has offered to receive the check and/or send in a notarized statement from XXXX XXXX authorizing that, but NetSpend will not disburse the check without a utility bill despite offers of many other alternatives and will not release their policy about proof of residency -- which seems patently unreasonable given the number of underbanked clients they have and clients in similar situations without utilities in their own names. NetSpend will not allow XXXX XXXX to authorize me to talk to them on his behalf and will not allow XXXX XXXX to talk to them with me on speakerphone in the same room despite XXXX XXXX 's express desire his attorney be aware of NetSpend 's position. XXXX XXXX and I have called NetSpend diligently, including 5 hours on Thursday, and we are repeatedly hung up on or placed on hold until the line disconnects. There is no person we have been able to speak to who is authorized to solve the problem, and NetSpend has said they will contact corporate to reach out in the next 48 hours. However, corporate never reaches out and they can not be contacted directly.
06/16/2022 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Banking errors
  • DC
  • 20032
 Web
This compliant is on Netspend deliberate failure to apply advertise interes rate ( refer to Addition 2, 3.02 %, 4.91 %, .49 %, Addition 3, 12.37 %, Addition 4, 5.00 % to .72 %, Addition 5, 5.02 %, 4.91 %, .49 % ) apply applicable amounts on interes, concealment and false advertisement. Netspend advertise even as of XX/XX/XXXX that is Savings Account Interes rate is 4.91 % with and APY 5.00 % on balance under {$1000.00}, and .49 %, APY .50 % on balance exceeding {$1000.00}. That APY would range from 5.00 % to 0.72 % ( refer to Addition 4 ) depending on the balance on Saving Account, In addition Claimant account receved 12.37 % Annually on balance {$1000.00} and above, Refer to Addition 3. Even after applying Netspend fluctuating rate into calculation .502 %, XX/XX/XXXX to .302 % XX/XX/XXXX Netspend amounts applied {$2.00} to {$9.00} is not only not suitable payments it is far below applicable amount base on compound yielding formula. Formula on calculating daily/monthly/quarterly interes is simply divide the daily/monthly/quarterly interes rate by 12 months. The total number of periods is calculated by multiplying the number of APY by 12 months since the interes is compounding monthly. Another Netspend contradiction is yield computation is on 2 % ( {$1500.00} ) purchase Claimant got reimburse {$31.00} ( XXXX ), at another purchase 10 % ( {$27.00} ) Claimant got reimburse {$2.00}, ( BOA ) and on another got reimburse {$15.00} ( XXXX ) on {$1400.00} purchases calculated at .01 % ( {$1300.00} ) and .02 ( {$110.00} ) So on deposit balance {$5100.00} that is 3.26 times more than {$1500.00} and 3.5 time more than {$1400.00} how can {$5100.00} balance in three months attract only {$17.00} ( even at adding recent courtesy offer XX/XX/XXXX {$50.00}, sum {$67.00} ) Addition 1, and {$1500.00} and {$1400.00} within a month attract {$31.00} and {$15.00}. Complainant is asking {>= $1,000,000} from Netspend based on not adequate notice, not due concealment, value to time, not applying applicable formula, fiduciary breach and trend found to not suitable interes payments ranging from {$2.00} to {$9.00}, XX/XX/XXXX to XXXX, XXXX. That even after Netspend XXXX XXXX, affirm 12.37 % annual credits, XXXX processed {$990.00} on the annual credit, XXXX send the notice on 12.37 % annual credit and XXXX affirm calculation on applicable formula tabulation these later NETSPEND employees including XXXX that recently offer courtesy {$50.00} and argued afterwards, XXXX and XXXX XXXX argument to the contrary on what was already agreed and advertise comes out deliberate and complete violation to FCC Truth to Advertisement Clause.
03/19/2017 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • AZ
  • 85051
 Web
On XXXX/2017 I was admitted to the hospital with a XXXX. for the next 2 days I was very much out of it not even knowing what day it was or what was going on around me from all the XXXX I was given. was released on XXXX/2017 around XXXX. When I got home and realized I could n't find my debit card I right away called customer service reported it stolen and told them ( I have a Netspend prepaid card ). I had the card cancelled and a filed a dispute over the transactions that had occurred during my hospital stay. I was told 7-10 business days. So I waited. This past Tues XXXX I called Netspend to check the status and was only then told that a letter stating the claim # and Ref # and all charges being disputed had to be submitted. I sent the letter as requested. On the 10th business day which was Friday XXXX/2017 I again spoke to customer service they were not very helpful so I asked for manager. I explained the situation again and he looked over my file. He said that no provisional credit would be loaded to my account because their dispute dept. had decided that I had benefited from these transactions. I am out XXXX and have had to make multiple calls and been put on hold for long periods of time. I was never asked for any other documentation except the dispute for letter with the dates and claim #. On Friday XXXX/XXXX/2017 in late evening I received a response stating no provisional credit would be applied to my account. I again called and s poke to manager who sent an e-mail to that departed requesting the reason and what documents did they base this denial on. I ask how could they deny something like that when I was admitted thru the ER not even knowing what day it was. I have been a netspend customer for several years. I have never filed a dispute before. This has been such a hardship on me that when I was released on XXXX/2017 and learned of my card which only made things worse as I was released in the am of the XXXX and ended up being readmitted. I asked how I could have benefited from these unauthorized transactions seeing as I did n't even know what day it was nor could I have been at any of the locations where my card was used. The manager did not have an answer for me. I have never been treated in a way that has made me feel insignificant. The cameras at the ATM s will clearly show that I was not the one removing money from my acct. I am beginning for some help with this issue. The are FDIC insured which is set up that way specifically to help customer If these things happen to their money to protect their money I would like some help resolving this issue
09/10/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • NC
  • XXXXX
 Web
This is fraud as well. Between XXXX, my personal information was being used by some unidentified person. I got a XXXX card to have my XXXX payments direct deposited on to it. When I would go to get my funds, the funds disappeared. The funds that were in a pending deposit status disappeared and there were several unauthorized transactions on my card. I had only XXXX card. Now as I am attempting to rectify the situation with all that has been damaged by this, I requested a copy of my statement. I was told by customer service that there was XXXX cards in my name. Obviously, I never had XXXX cards. I requested the statements approximately 2 months ago and the company continuously makes excuses as to why I can not retrieve them. Under the statue of limitations, financial institutions are required to keep statements on file for 7 years. I was then told because my account was closed I could not get the statements. This was all after I was first told I would receive them via e-mail within 48 hours. I later received an e-mail stating they needed documents from me after they had verified my information. I refused to give out personal information to a company that stole my money. A representative in the corporate office named XXXX XXXX contacted me and told me they needed the documents due to the fraud on my account. They know there was fraud but they never paid me for the fraudulent transactions or the money that was taken. XXXX told me as soon as I sent the information he would release my statements. I sent the information immediately and received an e-mail stating they received my information and I would have my statements within 48 hours. Again, I waited and no statements. I contacted Netspend yet again via e-mail. My e-mail went ignored. I e-mailed XXXX XXXX directly and that e-mail went ignored. Finally when I told him I would be filing a complaint he said they did not receive my identification which is a lie. At any rate, I sent over my identification again. XXXX then said the attachment was blank. Another lie. I sent it again and then followed up with an e-mail. XXXX ignored my e-mail and has not responded. Evidently, they do not want me to see the transactions and realize it was them themselves who stole the money. I have read about the same thing occurring with other people with this very same crooked company. i asked XXXX why he would n't just make good on the money taken. He did not respond. The bottom line is XXXX stole money from my card, made false transactions and will not supply me with my statements that I have been requesting for two months or more.
07/14/2015 Yes
  • Prepaid card
  • Mobile wallet
  • Overdraft, savings or rewards features
  • NV
  • 89115
 Web
Netspend offers to allow customers to refer a friend to get a Netspend card and after their friend makes {$40.00} in deposits onto the prepaid card, both people are supposed to get {$20.00} each deposited onto their cards. I e-mailed the link to my domestic partner who does not have a bank account due to losing employment and having ruined credit in the wake. He clicked the link to their site and completed the application XXXX times before giving up because it had been weeks since he applied and the screen told him that his card would be here in 2-4 weeks. 2-4 months later, he decided to try to just go in through my account online and order himself a card. They linked his card to my account and we called Netspend customer service for assistance to get him the card I had sent him a referral for. The new card had to be cancelled and he was sent a different card that is his own account independent of mine. We called them this morning to inquire about our {$20.00} deposits that have not shown up ( that we could really use to help us pay the rent this month ) and they said that he did not qualify for the program because I could not have referred him because he got a card the same day I did ( referring to the XXXX linked to my account that I did not add anyone to at all! ). We spoke with a rep and a supervisor and they maintain that XXXX has been a customer longer than me and that he is not eligible to be a referral of mine. It is just frustrating that this is where my paychecks are going to now and these people are idiots, saying XXXX purchased his card from XXXX XXXX. He did not! It is the XXXX and only card he ever received from his inquiries from the referral program that XXXX of their idiotic employees sent to him. He never received any other cards on any other accounts and I never even authorized him as a user on my account. I just happened to be logged into it XXXX time when he was trying again to reapply for the card that never came. We were on the phone with them for over an hour this morning just trying to get the referral money promised by their ads ( because we are poor and need it that desperately ). XXXX has gone through so much hassle with all of this nonsense and explained it to the rude woman on the phone today. We did everything we were supposed to for the program, but never got the money promised. The lady said it could have been their software/internet issue, but refused to manually credit the reward fund to either of our accounts. After all of this trouble, I sure wo n't be referring anyone else there, that is for sure.
01/10/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • XXXXX
 Web Older American
Sir/Madam : I am writing to you to resolve an ongoing issue with my XXXX XXXX Prepaid card XXXX XXXX XXXX XXXX. The name on the card is XXXX XXXX. I have been trying FOR WEEKS to get one of their appalling customer service reps to get this taken care of, to no avail. Explanation : My son and I had a web company called XXXX XXXX. We owned a number of domains, including XXXX and XXXX. I retired and my son continued to run the company until he closed it a couple of years ago, but as far as I knew we retained the domains, which I used as my email addresses : XXXX and XXXX. A short while ago I realized that I wasnt getting any email addressed to those domains. It turned out he had sold them without telling me, not realizing I still used them. This caused me the current nightmare : I used them for all sorts of logins ; banks, XXXX etc, including XXXX. I have been trying to sort it out since. On XX/XX/XXXX a customer service rep of theirs helped to close them and use a new one at XXXX. However, I realized after we hung up that I couldnt get into my prepaid card account because it used the XXXX login to access it and she hadnt noticed it ( on the assumption she could see that information ). I have tried to get another of their reps to fix it - just allow me to use the card and Ill spend the {$60.00} on it and close the account. As far as I knew that was fine, I was going to do that onXXXX XXXX, until that is, I got an email telling me the card was suspended for some reason. I called XXXX and spoke to a XXXX, who seemed unable to access any of the details of the previous conversations. It's a classic case of the left hand not knowing what the right hand is doing. I have now made 6! international phone calls, sometimes being on hold for 45 min at a time. This is absurd! I probably spent more in phone calls from the XXXX, where I am at present, than there is on the card! There is nothing wrong here, all I need is someone in this dreadful company with some way of seeing the global picture to unlock the card, let me know and Ill go to XXXX and buy a gift card for my granddaughter with it and be done ; which is what THEIR REP told me to do on XX/XX/XXXX! Thats all I want. Using this card has been a farce, as soon as I use it in the XXXX theres a problem. Excuse me for using the card in a globalized world. Should anyone wish to call me my XXXX number is XXXX XXXX XXXX, but a simple email telling me the card can be used on XXXX with be fine, and I will bother them no more, I promise as XXXX is my judge. Yours truly, XXXX XXXX, XXXX.
02/19/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 78660
 Web
On XX/XX/XXXX my wife and I attempted to make a small purchase at XXXX when our card was declined due to insufficient funds. We immediately went home to call the bank where we learned that there had been fraudulent activity in the first couple of weeks in XX/XX/XXXX. We then file a claim with the bank for the XX/XX/XXXX fraudulent charges. Upon further conversion with the bank technician, recognizing that there were at least 4 fraudulent charges in XXXX, she asked if this concluded our claim. I advised no, because we did not have online access we would need her to send us a means to reset our access so that we could go online and then determine if any other fraudulent charges had occurred. At that point we reset the password went online and discovered numerous more fraudulent charges dating back to XX/XX/XXXX. The culprit continued to use the card off and on for 3 months. During that time we chalked up our low account balance to holiday spending and travel, even taking out a loan of {$1000.00} due to our low funds and not knowing that all the while someone had compromised our card. The vast majority of the purchases occurred at stores that we do not do business with, that are not in our city of residence and most being gas stations that we never do business with. In one day my card was used at 5 different gas stations and yet NetSpend never saw that as being out of the ordinary. We reported the remaining fraudulent purchases to NetSpend having identified claims totaling {$1700.00} within 5 cities including and around XXXX. Weve filed a police report and provided it to NetSpend and the police report even includes a picture of the culprit. Who is not someone we know. A month later they have denied our claim stating that we used the card after reporting it stolen. That is not true as if we reported the card stolen prior to knowing in XXXX, NetSpend would have closed the card. Again, we did not learn of the fraudulent card use until XX/XX/XXXX, but that unauthorized use began in XX/XX/XXXX. What they are basically telling us is that you think we willing committed bank fraud over {$1700.00}. Do you really think my wife, who has an XXXX XXXX XXXX, and myself would risk jail time over {$1700.00} We are sickened by this process and the lack of communication from NetSpend. We have filed multiple complaints with the XXXX XXXX XXXX and Texas Attorney General Office regarding this issue and the treatment we have receive from NetSpend. We've included a spreadsheet with charges, dates and totals for the fraudulent use of our card.
10/24/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • OK
  • 740XX
 Web
I purchased a Netspend Prepaid debit card and had been using it to get paid by my employers by direct deposit for multiple years with no problems until starting 2 months ago when I started getting spammed with emails from Netspend to upgrade my prepaid spending account to their new " All Access '' account and upon doing so, I would get my direct deposits 2 days earlier than with the standard Netspend Prepaid debit account and after a month and a half of being pressured and my pre-upgraded accounts direct deposits being delayed, I went ahead and upgraded my account to their new " All Access '' prepaid account. At that time, Netspend then changed my card number, routing and account numbers and deactivated my " Old account '' resulting in complete chaos with my work, paying bills, payments that were already authorized, everything started going downhill at that time and after a week of talking to probably over 20 different representatives, bounced direct deposits and bill pays I was assured everything was good to go. One of the stipulations to upgrading my account to their " All Access '' account was that I had to have a direct deposit within 10 days of upgrading to obtain my " All Access Benifits '' and so I complied and had XXXX of my jobs direct deposit my last XXXX weeks paychecks totaling {$2500.00} into my new " All Access '' Netspend Prepaid account, this was on XX/XX/2023. Upon trying to pay my bills using the {$2500.00} that I was pressured into depositing, my account was locked, access to and usage of my prepaid balance are being denied to me unless i send a photo copy of my " state ID '' to someone over the phone in XXXX. I have verified EVERYTHING about my identity to Netspend including, my social security number which I really didn't feel comfortable doing, I have received mail from Netspend to my current address, addressed to me, i have activated their new account, confirmed my identity MANY TIMES and now i'm being told that there is NOTHING I can do, that they'll keep my money and keep my account locked unless I provide them with even MORE personal and very sensitive data. As you can see here, the FTC has already ruled that these practices are illegal : XXXX XXXX XXXX And as you can see here by the XXXX pages of XXXX complaints in just Texas, they're still doing this to thousands of people : https : XXXX Netspend is a PREPAID card service that manipulates consumers into depositing funds onto the cards and then denies the consumers access to their funds and accusing consumers of fraud to justify it.
08/29/2015 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • OR
  • 97801
 Web
I have been a netspend customer for 7 years. I have worked for the same company the entire time and i have my bi-weekly check direct deposited into my account. This week i received a bonus which put my account balance over the maximum on the card. As a result my account was frozen. I immediately called in and they said i needed to provide proof of deposit from my company. Our payroll department immediately provided. Then radio silent. I called back in XXXX hours later to check status. Customer Service informed me that they had all they needed but it take XXXX hours to process. Fine. So after the XXXX hours expired i called back ( XXXX time ). The rep told me that she did n't know why it had n't been unfrozen but assured me they had what they needed. So once again i hung up. then XXXX hours later i called again. I asked to please talk to the documents department and they said they can not call them. But they emailed. Low and behold right after that email went i receive a notice that they still have n't received the documents they need. Now keep in mind no one told me any documents were required beyond proof of deposit even though i asked XXXX people. So i immediately sent the documents. That was at XXXX yesterday. So i called again last night at XXXX to check to see -- what else was needed, what are next steps. Again nothing other than it takes XXXX hours. So this morning i call back ( call number XXXX ) and once again there is no update. Then they transfer me to the fraud department. The fraud guy says he does n't know why i am there and puts me back with customer service. So the new customer service agent asks for all of my informaiton again and then says i need to hang up and call back in. that is when i lost it. Finally i spoke to a supervisor who supposedly sent another email and apparently was going to document that this needed to be escalated. I am now back on the phone ( XXXX call in but XXXX person i have spoken to ) and she said they ca n't address until monday because the people are n't working. BRAND NEW NEWS. So i am on hold once again waiting for supervisor and all of this time my money is locked down. Once again i understand need to do verifications but this is insanity and i honestly feel like i am losing my mind. This whole process has to be illegal. I honestly can not believe that not XXXX person can get a clear status update. What they do n't realize is that this completely messes up people 's lives severely. Sad, tragic and completely has me in tears.
12/07/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TN
  • 37343
 Web
On XX/XX/2021 XXXX at XXXX XXXX XXXX XXXX received a text message stating that {$250.00} had been transferred from my savings account into my checking account. Then at XXXX XXXX I received another text message that {$250.00} have been transferred sir bird from my checking account in to discount into an account owned by XXXX XXXX. Upon waking up at XXXX XXXX contacted netspends 800 number to inform them that I did not make this transaction, Their office was closed and the voice message informed me that they did not open until XXXX XXXX. I called the XXXX inform them that the transaction that had taken place I did not authorize nor conduct and I received a text message at XXXX XXXX while holding for the net span customer service to report the transaction as fraudulent. The text message I received at XXXX XXXX stated stated do not use your card card as there may be a problem with your debit card please contact customer service. I explained to the customer service person that I did not conduct the transactions after which that representative tried to transfer the funds back into my account from that account of XXXX XXXX. The representative told me that the funds were no longer available in they're available in that account.. I opened a dispute transaction with the representative and was told that it would take up to 10 days to complete the dispute and possibly get the money back into my account. The representative told me that the funds were no longer available in they're available in that account.. I opened a dispute transaction with the representative and was told that it would take up to 10 days to complete the dispute and possibly get the money back into my account. As of today XX/XX/2021 the funds have not yet been added back to my account and I have now been told by net span customer service that the funds will not go back into my account because they did not find an error and an error. I have escalated the transactions and the rejection of my dispute with netspend to their higher investigators respond. I have been told that that can take up to 10 days and I am awaiting my funds to be released back into my account for the amount of {$250.00} that was stolen from me in the wee hours of the morning and that netspend is saying they have no error showing that the funds were not conducted by me even though they sent me a text message stating that there have been some odd activity with my card do not use my card until. I have told them I need my money back now!
11/30/2015 Yes
  • Prepaid card
  • Government benefit payment card
  • Managing, opening, or closing account
  • PA
  • 151XX
 Web
On XXXX XXXX, 2015 netspend closed my account I called that day asking what was going on and all they told me is that they closed it due to a deposit. I explained to them that I had received that check as payment and did n't know that the check was a forged check. Well on XXXX XXXX XXXX was deposited in to my account I called them back up and asked for my money I was told that they will be mailing me out a refund check with my money and that it would take 20 business days. I called a week later to make sure my check was mailed out I was told it was sent out on XXXX, 2015 while on the phone I asked to make sure my address was right cause I had moved and changed it. Well while they was repeating my address they said my zip code wrong I told them that is not what I had gave them and I was told that it would be fixed and another check would be sent out and this XXXX will come in 10 business days. I call a week later again to check I was told something completely different saying that the check was sent out on XXXX XXXX and I had to wait 20 business days. Nothing about the previous call about the zip code being wrong and nothing about another check being mailed out. I called back on XXXX XXXX and was told that I will get my refund check on XXXX XXXX I asked how is that possible if that is thanks giving then they changed it to the XXXX of XXXX I asked o talk to a supervisor and she told me that it would be their on the XXXX and gave me some number telling me this is how I would be able to track my check. The number I was giving was not any number usps used and I was upset again for giving me another lie. I called back on XXXX XXXX and told them.I still have not recived my money and was told that they sent out another check and that I would Ger it in 3 to five days. I called again on the XXXX and was told another story about how my account was just called as of XXXX XXXX and that a check was never mailed out till the XXXX cause I didnr turn in the paper work thatbwas requested since I requested to close the account. I told her that was a lie and that I never asked to close my account and that my account was closed on XXXX XXXX I was told the was not true and that it was closed XXXX XXXX and that was when the refund check was issued. Today is XXXX XXXX and I still have not received my money and I 'm about to be evicted and lose my car and no food to feed my XXXX kids. I really need my money and I 'm tired of getting the running around with them with my money.
06/19/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • TX
  • 773XX
 Web Servicemember
It came to my attention that my account had been compromised probably via a skimmer from a gas pump. This has happened to us before in XXXX and Netspend refunded us the money that was stolen at that time. On XX/XX/XXXX, I realized my account was almost to zero and could see four charges that were not authorized by me as well as five charges where someone was repeatedly checking the balance ( 50 cents each time. ) Netspend told me however that they do not refund for fees for balance checks and other atm fees even when info has been stolen, which I understand. But by seeing the repeated balance checks, it proves it wasn't me. Why would I keep checking the balance of my own account at a random atm/gas station in XXXX, TX when I have access to my account balance via the app/website/phone call. Why would I wihtdraw XXXX XXXX dollars three seperate times in a row when I could withdraw a larger amount all at once? All of these unauthorized charges occurred at the same location in XXXX at XXXX. I'm sure if anyone would like to request the CCTV footage at that location you can see the person doing this is NOT me or my husband. The amounts stolen from me were : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX These transactions were made in XXXX, TX where I was not anywhere near. At the same time I called to dispute this -- These charges were AUTHORIZED and the customer service representative from Netspend mistakenly added them to my claim : XXXX XX/XX/XXXX {$20.00} XXXX # XXXX XX/XX/XXXX {$3.00} XXXX XXXX XXXX XXXX XX/XX/XXXX {$2.00} XXXX XXXX # XXXX XX/XX/XXXX {$36.00} XXXX # XXXX XXXX XXXX XXXX XX/XX/XXXX {$41.00} They claimed they couldn't cancel a dispute on a transaction that was mistakenly made but it does make me wonder if they automatically denied the disputes for the UNAUTHORIZED transactions because they were mixed in with these? I disputed these unauthorized transactions with Netspend and after 10 business days I was told that they found no error had occured. I asked to appeal and reopen the case where they said they would reopen it. A few days later I'm told that my claim can not be reopened because the decision has been made already. I did NOT make these transactions. They were UNAUTHORIZED by me but Netspend basically said they don't care. We work hard for our money and we are just trying to take care of our family. Any help is appreciated.
09/04/2022 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Fraud or scam
  • OR
  • 970XX
 Web
Im not sure how their cars even go on my XXXX pay account, I lost my NetSpend card that I very rarely use a while ago and had my personal bank card on there, but my son sent me {$50.00} XXXX days ago on XXXX XXXX, I needed it badley for gas to get to work the next day. When I checked my bank account it wasn't there, I saw my bank card was no longer in there but a NetSpend card instead, I called and told NetSpend that my card was lost or stolen and needed them to transfer my money to another account because I badley needd it, first they said I had to order a new card and pay for it, then they said they would do it if I agreed to let them take XXXX out for a monthly fee payment, then they said they couldn't activate one of my other NetSpend cards I have, then they could, then they couldn't get it to activate and I'd have to buy a new one, then they could send it to my bank, then they couldn't, then they said in Friday, after I missed XXXX days if work and spent XXXX hrs in the phone with them lying to me over and over and hanging up in me when I asked to speak with a supervisor, they promised Friday afternoon my money would be in my bank after they charged me XXXX for a transaction fee that was supposed to be free, that it be in my account and promised in 1 hr, then I get an email after they close in Saturday they need a picture of my ID card, my social sec card and mail with address, why? For a prepaid card I'm afraid they can now steak my identity these people are scammers and liars, now it's Sunday still no money I can't log into my account, they gave me blocked and have every piece of my ID, and I call and she hangs up on me yet again, I needed that money 5 days ago. It's cost me 2 days if work, and I am so stressed out and upset with being in the phone all day and getting hung up on and lied to, I just want my money, have been suffering for a year now with IRS identity theft and my bank account and financial set backs because of it I don't have extra money nor does my son who sent it to me, how can these people get away with this, I can't even understand what they are saying, and they don't seem to know aht they are doing, everytime I call there's yelling and screaming in the background like they are at a tavern I'm sure they can't hear me either, it's very unprofessional and now I am afraid they aren't going to protect my identity because they seem so uncaring and crazy. I am horrified I can't even sleep I'm so upset and worried.
06/08/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • GA
  • 31909
 Web
I received a life insurance policy settlement to my Ace Elite account via direct deposit through XXXX. Ace Elite emailed me saying they needed further verification and gave me examples of verification. I emailed a copy of I.D . and social security card plus documents of verification that I received straight from XXXX, saying it was in fact my money. Netspend called me saying everything was good. I assumed it was because I withdrew money from the ATM for a few days. Suddenly Netspend contacts me saying they closed my account for security reasons. I was a little upset, but they assured me that I would receive a check in 7-10 days for the remaining balance that was in my account, which is my only source of income at the moment. Since they said there was really nothing else I could do, I hesitantly agreed. I believe that date was XX/XX/2021. It is now, almost 3 months later, still no word or sign of a check. I have called and emailed NetSpend over 40 times. They tell me nothing of value. The last thing they said was that I need a Letter of Indemnity from the life insurance company ( XXXX ). I called XXXX and they told me it is out of there hands, so they want nothing more to do with it and that Netspend needs to handle it. Netspend then tells me that if I open a regular bank account, they would be glad to transfer it to them. I went and opened an account with XXXX XXXX XXXX. XXXX XXXX XXXX emailed Netspend to verify I opened an account. Netspend then said that they couldn't transfer it. I have documentation of all of this. I feel like my money is being held XXXX so interest can be collected on it.. When I call my Ace Elite Card, it says the money is on there. But I can't login to my account or transfer my funds. This is absurd. I'm very disappointed, upset, frustrated and broke. I've already contacted the XXXX XXXX XXXX, FDIC, Comptroller of the Currency, and most recently XXXX ( I'm waiting to here back from them ). I plan on contacting whomever I need to until this matter is resolved, but I'm running out of resources and patience. I don't want this situation to get out of control, when it can be be solved quietly. My next steps will be to go on every social media site of Netspend, XXXX, and whomever else wouldn't help me. I just want what is rightfully mine, my money. This money is what my son left to me when he passed. He was a member of the XXXX XXXX Please help me with this situation so I can put this behind me. Thanks,
04/07/2022 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Banking errors
  • OH
  • 435XX
 Web
To the Consumer Financial Protection Bureau ( CFPB ), I am a customer of XXXX ( owned by XXXX XXXX XXXX, Member FDIC, which is part of the Netspend Corporation ) and maintain a checking and savings account with this financial institution. For the period of XX/XX/XXXX - XX/XX/2022, to earn XXXX 's advertised interest rate of 3 %, customers needed to complete 15 transactions and receive cumulative direct deposits of {$3000.00} or more. Between XX/XX/XXXX and XX/XX/2022, I completed the 15 transaction requirements ( see attached document for a screenshot from XX/XX/2022 from the XXXX app showing that my transactions qualified ). The qualifying direct deposits were completed on XX/XX/XXXX and XX/XX/XXXX. The attached document ( a screenshot from my XXXX app taken on XX/XX/2022 ) clearly indicates that XXXX deemed my transactions as qualifying ( via the tracker shown ), and therefore I should have received 3 % interest on the {$15000.00} balance in the savings account. On XX/XX/2022 ( following the close of the XX/XX/XXXX - XX/XX/2022 quarter ) I only received ,2 % interest instead of the 3 % interest advertised and confirmed for my account. I contacted XXXX by phone on XX/XX/XXXX and was informed that I had indeed met the requirements and that the agent 's system showed I met the requirement. For next steps, the agent mentioned that she would contact the escalation team and that I would receive a response in 2 days. As of XX/XX/XXXX I had not received any follow up correspondence from XXXX, and so I called XXXX again. After being put on hold multiple times, the agent during this call ( XXXX XXXX, then stated that my transactions did not qualify and that I would not be receiving the 3 % interest. I informed the agent that XXXX 's tracker indicated my transactions did qualify and that the agent on XXXX confirmed my transactions did qualify, however, he stated that XXXX would not be providing the interest to my account. As a result of this outcome, I am contacting the CFPB for resolution. I contend that through XX/XX/2022 XXXX confirmed my transactions qualified, but then after XX/XX/2022 XXXX disqualified those same transactions after the end date of the specific qualifying time period in order to avoid paying out the advertised interest rate. XXXX therefore employed a " bait and switch '' tactic, which I believe falls under the jurisdiction of the CFPB for investigation and enforcement. Thank you for your assistance.
02/20/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CO
  • 80817
 Web Servicemember
on XX/XX/XXXX I purchased a prepaid netspend card from XXXX XXXX. I loaded XXXX dollars onto the card and payed the XXXX for the activation fee separately. The card advertises that one can set up their account in 3 easy steps. After adding my ss # I was directed to customer service and asked to upload my documents. They wanted me to upload pictures of my drivers licence, s.s card and proof of address just to activate my card. I was told it would then take up to 14 business days to allow me to have full access. I told them thats ridiculous and why are they asking me to verify these things for a card not yet activated or attached to me at all whatsoever at that point. I felt they were trying to steal my identity using my money to do so. Eventually 3 days later I contacted a supervisor who told me she would just refund my {$300.00} minus a {$15.00} dollar fee for the refund. She said it would come to my address in a paper check. I verified my address and verbally gave my information over the phone. It matched up with my previous reported info they had in they're system. I was told just wait for it to come in the mail via ground shipping in just a few days. 2 weeks later XX/XX/20 I called back to find out that the check was sent to an address that does not match mine and my name was mispelled as well. Again I was asked to upload my documents to have this issue fixed. After arguing for half the evening and repeating my issue to 4 different employee 's I was transfered to escalations where I could barely understand the employee through the obvious language barrie. I was told it would be fixed and I can call back for the update in 3 business days. Its again been weeks. Everyday is a struggle trying to get through to somone now. I can't get past the automated system to a live operator. The automated system requires me to enter my card # but my card was never activated therefore its not valid. The system automatically disconnects once my card number pings back invalid. On XX/XX/20 I was able to reach a supervisor for netspend who literally hung up on me when I asked why a financial institution would send my money to the wrong address and misspell my name when the very info required for verification is indeed correct in their system already on file from a previous prepaid netspend card! I have been scammed! I don't understand how this could happen after all these years and I purchased it at XXXX XXXX grocery store!
06/24/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CO
  • 80210
 Web
This incident occurred with the Netspend company while trying to set up a prepaid debit card purchased : from XX/XX/XXXX. Total dollar amount spent {$55.00} Bought a card spring of XXXX and loaded {$40.00} into it. Went to activate in XXXX of XXXX and couldnt activate card : XXXX expiration dates listed : XXXX on the package in which the card came and XXXX on the card itself ( the one on card was XX/XX/XXXX ) I called and tried to activate the card and was told that it had expired. Later told the {$5.00} per month inactivity fee had drained the card. A courtesy credit of {$23.00} was guaranteed but not noted on my record when we called the next day. Representative who told us we would receive a courtesy credit told us that we would have to buy a new card to loaded the courtesy credit on. Upon calling the next day with a new card worth {$10.00} ( activation fee + card minimum ), no one had any record of the courtesy credit. A lady finally finds it and places on hold for 45 minutes before never getting back to us. We call back and a new representative tells us there is another {$5.00} fee ( this is not the case, fees were already taken care of, and this was a courtesy credit ) This gentleman then asks to activate the new card, and in doing so asks for my DOB, address, phone, full social security number, and email Gentleman says hell help activate card but then says he actually can not because I need to set up a PIN ( my first time hearing about this ). He tells us hell transfer us to automated PIN line, we say no well do it from another phone and successfully do it Once PIN is set up, however, he says he can not actually unrestrict my account to load the courtesy credit. When we ask for supervisor, we placed in supervisor queue for over an hour before being disconnected We call back and get a new representative who says shell connect us but knowingly tranfers us into the supervisor queue three minutes before the call center closes which we only find out when we call back after another 40 minute hold. I think their practices are deceptive and intentionally making it difficult for the consumer to access the funds that they place on the card. This is bad business practice. I tried to call their corporate headquarters, and there is no way to reach anyone there either. I typed in the first and last name of many high level executives as was promoted and the automated system repeatedly returned with no matches.
01/12/2024 Yes
  • Prepaid card
  • Payroll card
  • Unexpected or other fees
  • CA
  • 91767
 Web
On XX/XX/2023 there were XXXX unauthorized withdrawals from my Netspend Skylight One account totaling {$920.00}. There were XXXX withdrawals for {$400.00}. each and a third for {$120.00}. While running errands in my neighborhood, I stopped at XXXX XXXX to purchase soil and other misc. gardening items needed at home. At checkout my transaction was declined due to insufficient funds, I tried again and again my transaction was declined. I stepped aside to check my account to confirm I did in fact have money in my account and instead saw there had just been XXXX withdrawals made at the local XXXX located down the street from the XXXX XXXX I was at. Upon noticing these transactions I immediately left XXXX XXXX and drove over to the XXXX, I spoke to the staff there and the information they were able to help with was a video showing the customers processing transactions at the ATM Machine located inside their store during the time my account was illegally accessed, which they agreed to release once a police report was filed on my behalf. ( Please note : My bank card and pin were never lost or stolen. I had just tried using my bank card a few minutes before at the XXXX XXXX which was declined due to insufficient funds ) As discussed/agreed with the staff at the XXXX store, upon completing and filling a Police Report with my local police department I was able to obtain a copy of the video. I also contacted the bank Netspend skylight reported the fraudulent withdrawals to my account and requested an investigation along with information on how to request a provisional credit. A claim was promptly opened and the instructions on how to request the provisional credit were provided. The credit request was completed and submitted to the bank as instructed on XX/XX/2023 via email. On XX/XX/2023 an email confirming receipt of the claim and providing a claim number was received from the bank. XX/XX/2023 received an email from the bank stating no errors were found based on their investigation stating they were unable to determine an error occurred. Findings were based on records show the disputed activity occurred near regular areas of activity such as city where I live and shop. Also listed was " XXXX disputed are consistent with account activity '' " Records show that the PIN was not changed prior to the prior of unauthorized usage. Their investigation also concluded that an authorized person benefited from the transactions.
05/24/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 95210
 Web Older American
On XX/XX/XXXX I learned that someone had hacked my Netspend pre-paid debit card and taken every cent of my Social Security monthly payment out of my account. I notified Netspend and learned that due to this my account with Netspend was now even overdrawn. Netspend told me that whoever did this used my card at a XXXX XXXX XXXX in XXXX XXXX, Ca. and I live ruffly XXXX miles from XXXX XXXX in XXXX, Ca. I called the manager at XXXX in XXXX XXXX and he told me that someone came into his store and purchased four ( 4 ) pre-paid XXXX cards each at a value of {$100.00} plus a {$5.00} tax for a total of {$420.00}. Netspend failed to even notify me of this going on, nor did they even consider this to be a stange transaction. There was also a purchase made at a XXXX XXXX and I've never been in a XXXX XXXX. I don't believe there is even one here in XXXX, Ca. Netspend would not tell me the amount spent at the XXXX XXXX! Netspend simply told me I had to file a dispute ( which I did ) demanding the funds be placed back into my account since this was the monthly Social Security funds I had just received as I had nothing to do with this. Netspend told me they could not do that and all I could do was file a dispute. I also took it upon myself to file a police report as well with the XXXX Police Department ( report # XXXX ) as well. Netspend also stated to me that someone had contacted them back on XX/XX/XXXX at XXXX claiming they were me and Netspend allowed them to change both my contact phone number as well as my email address all without confirming it was even me they were speaking with. Nor did they follow up and contact me asking if I had done this! I am XXXX XXXX XXXX and have had to go all month long with no funds since Netspend failed to replace my funds due to their negligence and failed security. Yesterday ( XX/XX/XXXX ) Netspend notified me they were NOT going to replace my funds and claimed they did an investigation. They did nothing! I spoke to the manager at XXXX again just last night and he never heard from Netspend so what investigation are they talking about? Plus the store video showed a XXXX couple making the purchases of those XXXX cards and I happen to be white and XXXX miles from XXXX XXXX! Netspend should be held responsible for customers funds yet they get away with simply doing nothing. They shouldn't even be allowed to do business as a financial institution and I hope you investigate this matter.
09/15/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • XXXXX
 Web
I have a netspend prepaid card account that had been active for several years but over the last 6 months or so I have kept it dormant with a token balance remaining. Having forgotten about the account altogether, I was surprised to get an alert on XXXX XXXX XXXX about not only a purchase that was made using the account but that it gave me a negative balance on the account. I contacted the appropriate disputes department immediately, sent in the appropriate documentation and formal dispute letter while still on the phone with them and received confirmation that the documentation was received. They assure me they will " investigate '' etc. I called them today XXXX/XXXX/XXXX to followup on the issue as no provisional credit had been issued as promised within the XXXX business day designation ( XXXX and a half weeks have gone by! ). After being juggled around their call center for about XXXX minutes I finally just asked flat out to the supervising representative ( verbatim ) " So, is it NetSpend 's official stance on this issue to completely disregard Federal law as outlined in the XXXX act and consumer protections held therin? '' to which she replied almost triumphantly, and I 'm quoting here " Yes. '' and then continued to tell me the credit would be issued after the investigation was complete and there was no one she could put me in contact with regarding the issue. Finally, I decided to contact the merchant who processed the fraudulent transaction that instigated all this madness. They turned out to be a payment processing company who apologized immediately, confirmed that this was a fraudulent transaction among a string of them related to a specific client of theirs, offered to provide any documentation required to prove as much, and lastly ( and this is the funniest part ) that they have received no contact from Netspend regarding the dispute and in fact had reached out to them regarding a whole separate set of issues only to be stonewalled like the rest of us. What a joke! Alright, thats it. I have extensive documentation supporting all these claims, time stamped, dated etc. Please advise as to what would be most beneficial. Thank you for your time and attention to this matter. P.S. I imagine the issue will be resolved by the time you have a chance to act on this, and thats fine, I 'm not really interested in the monetary value at risk here, I am purely seeking moral restitution. Good luck!
05/13/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • WA
  • 98387
 Web
I opened the NetSpend pre-paid account for the direct deposit of the CARES Act payment. I updated my information on the IRS Economic Impact Payments website at. Please see attached. XXXX XXXX XXXX XXXX XXXX Dear Non-Filers : Enter Payment Info customer : Congratulations, the IRS has accepted your Non-Filers : Enter Payment Info return. Your Submission ID is : XXXX If you haven't already, it's always a good idea to print a copy of your return for your records. Check the IRS website for the latest info on payment timelines at XXXX : XXXX To confirm your return status, log in to your Non-Filers : Enter Payment Info account at XXXX : XXXX XXXX XXXX and select the " Check E-File Status '' button. Payment Status. XXXX XXXX XXXX We scheduled your payment to be deposited on XX/XX/2020 to the bank account below. Bank Account XXXX : XXXX If you don't see your payment credited to your account, check with your bank to verify they received it. We will mail you a letter with additional information on this payment. On XX/XX/2020, my account ending in XXXX was closed for fraud after I sent in the requested documents for verification. Please see the attached documents. I have contacted the IRS about my CARES Act payment that was deposited into this account and they have no issue. I was told nothing could be done to reopen my account so my remaining balance of XXXX would be mailed to me within 7-10 days. I gave my information and verified my mailing address and waited for my check. On XX/XX/2020, I received a check in the amount of XXXX. I called customer service on XX/XX/2020, to request my remaining XXXX balance be mailed immediately. I was told that NetSpend was investigating my direct deposit funds ( CARES Act payment ) and would mail a check for the remaining balance of XXXX after 60 days. I said that is unacceptable they already investigated my account and closed the account and by law, they are to mail me my full balance within 7days of the account closure. A supervisor then said my issue would be escalated to the global team and they would call me within XXXX with more information. As of today XX/XX/2020, the corporate global team contacted me via telephone ( XXXX ) and stated the funds will be released after the IRS has contacted them and verified it is not investigating me for fraud. I have attached the correspondence history, the call history and the IRS documentation for your convenience.
10/27/2015 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • GA
  • 31061
 Web Servicemember
I was using a Netspend prepaid card. I had reloaded the card and within an hour after loading funds on the card, I noticed that funds had been deducted from my card via text messages, which indicated my balance had changed. I contacted the Netspend to report the matter, and after makIng numerous attemps to get someone on the phone, I finally got through to someone in customer service to handle my complaint. I explained that I had received text messages indicating that I had noticed unauthorized activity on my card. The customer servuce rep., put me on hold while he looked up account activity and told me that there were international transaction that had been made on card. I explained ghat I had not made nor authorized any such transactions. The agent explained that a block needed to be put on card immediately. I informed the ageng that I needed to withdraw what remaining funds from card and that it was urgent that I do so, because I needed the funds right away. The agent told me my options were : ,that I had an additional card availible or if I knew someone that had a Netspend card who could receive funds for me. I did not know anyone with a Netspend card, which I inform the agent taking the call. I asked could the money be sent via XXXX XXXX, or, if I could purchase another card and call thd knew card number in. I was told no, so I ask if I could draw my remaiding funds off card via an ATM since I was near an exit where one was located.The agent agreed that I could withdraw funds from ATM while he was still on the other end of call. I arrived at location and informed represengive that I had arrived. Atfter telling agent I was at location go withdraw funds, he hangs up the phone. I was under the impression that he would stay online until trasaction had completed, this did not occur. The agent had hang up on me prior go my even reaching the teller machine. After again making numerous attemps to get someone on the phone and having go repeat my delima over and over, I was told that the card had been blocked and could not be unblocked, even though I was still at location where I could make withdrawal of funds remaining on card.I at this point demanded that card and account be closed and that a check be sent to my residence. At this point I didnt trust continuing any futher relation with Netspend, as I inform customer represenative.I was told it would take 10- 20. business days to get my money.
08/06/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • OH
  • 43615
 Web
XX/XX/XXXX XXXX XXXX XXXX {$100.00}, XX/XX/XXXX XXXX XXXX {$89.00}, XX/XX/XXXX XXXX XXXX {$77.00}, XX/XX/XXXX XXXX {$88.00}. These were the four fraudulent transactions on my account. I called twice to file a claim because I had to wait for everything to clear. After filing a dispute as well, they claim to ensure I get my money back and even an advance until they find if it's actually fraudulent or not ( which never happened ). I kept in close contact with them weekly and sometimes twice a week checking up on my money and where it's at. Mind you I do not have a vehicle at the moment its being fixed. Two of the transactions happened in Alabama. I live in Ohio. On XXXX I found out there was a third claim on a bunch of other items I did not claim were fraud, but was told since there was a claim I had to write another email to their dispute documents email otherwise all the claims WILL be denied, so I did. XXXX I contacted them to find there was a third claim made on the four items I know were fraudulent and they told me it had been closed and I won't see any of the {$360.00} and change. I got upset and told them I wasn't happy with their service and had been a loyal customer for over 7 years and this is the first time it has ever happened. I felt I had proved my case since I live in the XXXX, Ohio area and spend money the same day these 4 transactions showed up pending XX/XX/XXXX, 2 transactions were in Alabama, the other two hours away from me in Ohio. Told them once again my vehicle has been getting worked on for months, that's why I've been using XXXX and XXXX daily to get to work. They sent me to the system main menu on the phone multiple times. Yesterday XXXX I got a text message saying I need to call about my account, something was wrong. After calling and over two and a half hours on the phone, I find my account was closed by them for suspicious fraudulent activity, and because of this I WILL not be getting any further help from them on my claim. I had over {$390.00} left in that account and now am afraid they will find a way to keep that too. They claimed they already processed my check and I should get it in 10 business days, but they also said that about crediting my account for the money fraudulently taken, that I felt I proven by looking up each place via account transaction and looking up how many miles they are from me. All four done the same day I spent money here in XXXX, Ohio.
06/15/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • TX
  • 78232
 Web
Hello, my claim # with NetSpendXXXX My name is XXXX XXXX and I am set on a fixed income with social security I have been using NetSpend which is XXXX XXXX XXXX for my SSI direct deposit and on XX/XX/2022 I received an alert that {$730.00} was taking out of my account from some company called so, I called NetSpend right away, I panic and told NetSpend who took it out and they told me some company called XXXX XXXX at XXXXXXXX XXXX {$730.00} was taking out I did not give no one any authorization to take monies out of my account, I never gave anyone my card # never gave my card information. Netspend told me that they will resend me a new card and put in a dispute this was on XX/XX/2022 they have all the records on my phone calls to them and I called back and found out that they never started the dispute on the XX/XX/2022 I can not believe that they told me this after the person knew that I was panicking and worried about this and told me they will take care of the dispute. Now on XX/XX/2022 is when they again told me that my dispute will start here I go again with trying to get all my {$730.00} back this time they told me to call back on XX/XX/2022 and I told them please help me because I need my medicines and do not have any money for my things that I live with I also, have my bills to pay that are scheduled. I need help for some XXXX to help expedite my claim and get my monies back even when I cried to them that I have no money for gas or food they left me on hold for XXXX minutes and hung up on my and I had to call again and they left me on hold for a long time again this time I asked for a manager because I asked them that they did not take my case on my initial XXXX phone call and make me wait more days and then I called on the XXXX of XX/XX/2022 and they told me they can take ups to 120 days but how when your bank is secured with FDIC and they never explained to me the correct portal call. Why could they not tell me everything when I called them on XXXX XXXX instead they give me the minimum of information like if they are trying to set me up failure??? I need help PLEASE some XXXX call to Netspend and let me know how do I get my money back its going on 25 days. I really can not wait for 120 days. My cell phone number is XXXX and NetSpend is XXXX I need my medicine please. I live on SSI I had to contact someone to help with finding your website. XXXX XXXX LAST XXXX OF MY CARD IS XXXX
08/20/2015 Yes
  • Prepaid card
  • General purpose card
  • Managing, opening, or closing account
  • NC
  • 28031
 Web
Netspend deactivated my card when I inadvertently went into overdraft because of an XXXX order that was billed in several different increments. They did not notify me at all that my card was deactivated, so after I made a deposit to put the balance over {$170.00} in the positive, I tried to use it at a gas station and it was declined. I check the ATM at the station and it said I had {$170.00} balance, but when I tried to withdraw money from the ATM it was declined. I tried again and it was declined. I logged onto the website and it said I had that much available, but it also charged me {$.00} for each of the XXXX times I checked my balance. At that time I received XXXX text messages at once from them stating my card had been deactivated and I needed to reactivate it online. I tried to do so, but it indicated that the card was " already activated. '' I called the customer service number and a very rude XXXX man, supposedly named " XXXX '' informed me he could NOT reactivate my card, he would have to send an email to the department who did that. I indicated I was XXXX miles away from home and needed to purchase gas to get home and the deactivated card was the only method I had of doing so. I told him I needed to talk to someone who could rectify the situation NOW and he offered for me to speak to his supervisor. After holding for more than XXXX minutes, my cellphone battery was dying, so I told " XXXX '' to have a supervisor call me on my daughter 's cellphone, and I gave him the number. I told him to also email the department who could fix the problem and I needed to know when it was fixed so I could actually drive home. This was at XXXX and I had XXXX of my children with me. It is now more than 12 hours later and I have not received any phone calls, text messages or emails regarding the status of my card. I called the customer service number again and held for more than 10 minutes without anyone coming to the phone to take my call. I am furious! I want access to MY money, which they are holding because I do n't have any way to get it out other than the card that is " deactivated ''. They send me texts for everything from deposits to withdrawals to advertisements. They could n't send me a text to let me know my card would not work, even though I had just deposited money onto it? This is poor business practice and when I called them it should have been corrected immediately.
08/19/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • OR
  • 974XX
 Web
On XX/XX/222021 we bought a Netspend card in XXXX XXXX, NV for the amount of {$500.00} because we didnt know we couldnt use cash to buy a plane ticket back home to Oregon. No banks were open at the time ( XXXX ) to find a sister bank to our credit union that we use. Card was immediately declined even though it said we could use it immediately but when i tried to use the app to activate it, i had to call and do an identity check which wouldnt be available until Monday we had our child to get back to that day so a family member helped us. Called Monday, we thought we forgot to grab the receipt in XXXX as it was a chaotic morning and were told we had to go back to XXXX to get the receipt even though i had verified my identity again to the person I was talking to. They closed our account and said they would send us a check with our {$500.00} no problem. And to wait 6-8 business days. We waited two weeks and still nothing. We called and they told us they sent it on the XXXX of XXXX but would send another. We finally found the receipt stuffed in our luggage bags and called again because as of now, XX/XX/XXXX, we still have not received anything and we have tried being patient despite struggling. So we called and they said they didnt know what we were talking about and said no check was ever sent or they have no record of it??? They didnt ask for proof of the receipt and still havent even though we have it now. We spent time being shuffled around talking to random departments just for them to say oh I cant help you with that and transferred again. Eventually one guy said that we have to wait for confirmation which doesnt make sense since they claim they already sent the check but now deny that. We even asked if since we have the receipt now if we could just use the card that we received in the mail and they said we couldnt since the account was closed in XXXX so why wasnt our check sent in XXXX when out account was closed??? They are just going to steal our money. This has caused us substantial hardship as we needed some of that money for other things not just tickets and its been nothing but a headache and Im XXXX XXXX from XXXX as we are getting more and more behind on our bills. That was our hard earned money from working, NOT gambling. Netspend has not been helpful at all, they havent reached out to us on their own other than to verify identity in the very beginning.
01/04/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • ND
  • 583XX
 Web
I was in jail from XXXX til XXXX after I got I found out my ex roommate had gotten ahold of my card and stolen {$2700.00} from my NetSpend account. Also she stole from my XXXX account too. Now I talked to NetSpend and the corporate office they kept denying my dispute then they said they needed something stating I was in jail. Well I was in the XXXX jail on the reservation and right now they have limited staff and are even letting people out of jail because of this new coronavirus. Well I called the jail and explained and they told me that my probation officer should be able to get something saying how long I was in jail for as they are understaffed right now so I called my probation officer and she said she can get a generic jail release form for me and send it to XXXX and NetSpend. Well NetSpend wouldn't take it because it as they put it official well my probation officer left her number if they had questions but they still denied me and XXXX well they kept denying me til I got a email the other day stating my account with them is frozen and then a couple hours later a email stating it's suspended. And with XXXX they denied me because it said it had been over 180 days and I had two statement cycles to have had reviewed the transactions well I couldn't I was in jail. I filed complaints with these companies on XX/XX/XXXX. Now i don't know what to do NetSpend and XXXX denied my claim I'm a single mother i went to jail for my 6th driving under suspension and I have no money. My ex roommate wanted me out. My 5 yr old daughter got a chocolate bar for XXXX since I couldn't afford anything else. It's not right or fair that someone can rob a person and then have their so called banks deny any claims filed. XXXX told me to get a lawyer if I wanted well I can't afford one. Both XXXX and NetSpend customer service gave me trouble hanging up on me and bring rude. I need help with getting my money back please. Also NetSpend said because they wasn't changed and all the transactions were in the same town and stores I've used my card at before that's why it was denied well my ex roommate knew my pin I had in the past sent her to store or whatever to get me somethings so that's how she knew my pin and of course it's in the same town we lived together and there isn't a whole lot of stores there so yea kinda messed up but I'm hoping you guys can help me out please and thank you
02/10/2017 Yes
  • Prepaid card
  • Mobile wallet
  • Fraud or scam
  • DC
  • 20032
 Web
I have a multitude of problems with my current prepaid provider, Netspend. I have not been able to access my funds in 2 days. It started in my attempt to open a new checking account with XXXX XXXX XXXX who explained do to a low score I could not open a checking account with them. I have an old savings account that I can access and use that so I went in to my current Netspend account and I noticed a different email instead of mine. I attempted to call. I could not be helped since their recovery department was closed. I was told to call back the next day. Yesterday I received an unauthorized {$50.00} debit hold on my card. I attempted to log in to my account to see what is going on and my account was locked. I could not access any of my information. I called and again because their recovery department was closed I could not be helped. I was told I have to wait until the morning. I asked to speak to the manager and was put on hold for 20 minutes. I again attempted to sign in today with another locked account notification. I have not been reached out to by email/text or phone call to be assisted with this issue. I have noticed last year around XXXX and XXXX I was receiving texts of amounts that did not add up because this is my main banking tool I use it for tips and other things. I thought this could be the case in the missing money. As I started to monitor more closely this has not been as much of an issue. I assumed maybe this is hidden fees or whatever the case maybe and have vowed to get out of this ridiculous banking system. I have dealt with issues with them in the past from no access to my funds for XXXX10 business days after my card being stolen to ridiculous fees to transfer money during this time I had to wait. after I had to buy another card. When I bought this card now I can not transfer to this card because they said it is not possible due to their system. it is XXXX to transfer EVERYTIME! At this point this establishment has cost me hundreds of dollars. I would like to have an itemized transcript of my account so that I can rectify any issues and be sure that I am not yet again being taken advantage of as a customer and my money back. I was also told that it will take XXXX8 weeks to receive my money in the mail if I close my account with them. for this reason I have held on but I can no longer continue to be abused by this company.
03/11/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • WI
  • 53206
 Web Servicemember
On XX/XX/XXXX I was notified by the Veterans Affair US Treasury Dept. that a direct deposit of {$110000.00} was sent to my XXXX Netspend XXXX checking account. The deposit did not post. I have called Netspend by phone everyday. I have emailed them also.In addition to my emails, I forwarded the email from the Veterans Affair government office on Friday, XX/XX/XXXX to Netspend as additional documentation per their request. On Saturday, XX/XX/XXXX Netspend responded with an email to me claiming that the documents sent were " illegible and insufficient. '' " Kindly refer to the information below regarding the documents we need to verify your pending direct deposit. There is a pending direct deposit on your account ; however, the amount of the deposit exceeds the maximum value of your card account which is {$15000.00}. Therefore, this deposit requires additional review and may be declined. '' On Monday, XX/XX/XXXX I emailed Netspend again and requested that they post the money to my account and to contact me if there is a problem. Unfortunately, as of XX/XX/XXXX Netspend continues to hold my deposit hostage and keeps giving me the run around as to why the funds have yet to be released. Whenever I ask to speak to a manager, I am kept on hold for over an hour. Moreover, they refuse to give any corporate contact information by stating " they are not allowed to give that information out. '' My frustration level and XXXX XXXX is dangerously high. I have XXXX and other health problems that require a caretaker. My caretaker needs to be paid and I can't do it, because Netspend will not release my money. How dare they treat and disrespect a XXXX veteran like this? I have complied with everything they have asked of me in order to release the pending deposit. This is not the first time Netspend has done this to me regarding a large deposit from the VA. They made me jump through hoops once before and I believe they are demonstrating racism and discriminating against me. I submitted valid and legitimate documents i.e., copy of social security card, drivers license and they still won't release the money. At the onset of this problem with Netspend I called the VA 's office and we had a conference call with Netspend. They made no attempt to resolve the problem even with the VA representative. Needless to say, countless complaints have been filed against Netspend with the XXXX
02/12/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 77026
 Web Servicemember
On XX/XX/XXXX I was taken by ambulance to XXXX Hospital at XXXX XXXX in XXXX, Texas. While I was in the hospital ( note, I'm a XXXX veteran awaiting a XXXX XXXX and not in good health and all ) I believe my home health aide robbed my apartment in XXXX of laptop, card, cellphone and other items and used my card for about {$1600.00} in charges over the next few weeks. I was released in XX/XX/XXXX and immediately contacted XXXX XXXX NetSpend to file a dispute and freeze the card. My medical power of attorney, XXXX XXXX, at my request, contacted NetSpend to freeze the card in XX/XX/XXXX, they brushed him off and hung up on him. NetSpend, rather than really investigating the claim and following the EFTA and other federal laws, brushed off the dispute and just closed my account on the 10th business day when required to credit my account. By unilaterally deciding to close my account, after the cut off date for social security, it caused my VA/SSI benefits to be delayed almost 2 weeks. They gave a boiler plate resolution and justification for the dispute and have not allowed me any appeal or dispute of their " investigation ''. Documentation was submitted and overlooked. How was I responsible for fraudulent charges made in XXXX while I was in hospital in XXXX intubated. They said charges were consistent ... Four charges of almost the same amount at XXXX in 10 minutes ( {$100.00} )???? Balance inquiry which I never do cause of the app. They stole my laptop and phone. All personal information. Including my PIN. Further, they used the card to rent bikes by XXXX XXXX XXXX ... .I 'm a XXXX XXXX candidate using a XXXX and on XXXX ... .how am I renting bikes in XXXX and XXXX while I am laying in a hospital in XXXX. I wish I could ride a bike again. But, with all this obvious, prima facie evidence and documentation, NetSpend refused to honor the dispute and federal regulations and have by their unappealable actions have blamed the victim and then victimized the victim even more. Under the CPA and EFTA, I'm supposed to be protected from fraudulent charges. Yet NetSpend has allowed someone to take my federal benefits and just says oh well. I mean, they used the card for XXXX and XXXX XXXX, both of which I already had an account. Why would I get secondary XXXX accounts???? Also please note. I have a notorized affidavit I sent NetSpend but can't upload it as it's over 10mb
11/30/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • UT
  • 846XX
 Web Servicemember
On XXXX XXXX my account with net spend was hacked. Over XXXX dollars was fraudulently removed from my account. The hackers were able to change all of my account settings. Multiple phone calls to Netspend produced very little help. Eventually my password and pin was changed. Two disputes were made for the charges. First update was for XX/XX/XXXX. The bank did not provide details as why the disputed amount was not placed back on the card. On XX/XX/XXXX my direct deposit as well as a portion of the orginal dispute was in the account. At XXXX XXXX i received a fraud alert for a XXXX dollar charge. I tried calling the bank because I had been locked out of my bank app. The hacker managed to change the account settings. By the time i was able to stop hit. Almost XXXX dollars had been removed from my account. The first time the bank said they had compromised my card. So we canceled the card and had a new one sent. This time, the actual checking account was compromised. This has happened within three week ofthe hacks. The bank has not provided me with anything as to why this continues to occur. I have to leave the account open while i wait for the disputes to finish. I know this bank had a data breach a little over a year ago. It appears this bank is not consumer friendly and is very slow on information getting back to me. each time it has taken days to get my account unblocked so that i can see the charges that occured. I know that by regulations the bank has 10 days from the dispute date. However, with my account being hacked twice in three weeks this has put me in a very dire financial need. Both hacks have been charges in states that i have not been in. So realistically there is now way for me to be in those states when i am using my card in my home state. Like said, Netspend as a bank is failing its customers by not protecting them from these online hacks. I have dug through my online accounts, scanned my phone and tablet. I have reviewed my XXXX and XXXX profiles. None of those have showed information hacking. I need a government agency to step in and help. I need to know how these hacks are occuring. I know there has to be a way to track this problem. I need Netspend to step up and protect its customer. And i am not seeing that happen. I have know doubt there has to be other netspend customers having the same issue. This needs to be addressed.
11/09/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CO
  • 802XX
 Web
I while trying to log on to my Pre-Paid Visa account with Ace Elite/Net Spend, with my card ending in XXXX, I forgot the password and as usual went to the lost password link, I then entered the information and was sent via my e-mail a temporary password, but when I would go back and enter it in, I would receive a " account locked '' message and for me to call the toll free number, I do and then am told it is unlocked, I even received an e-mail that my account is unlocked, but then when I attempt to do the same function, the same message shows, this went on many times over the course of 2+ days. I sent Ace Elite a e-mail about the troubles and it was signed by a " XXXX '' that passwords and user names are case sensitive and that for me to try it again, this time I tired to guess the password and the same message appeared that my account is locked. I receive my Social Security benefits : SSI and XXXX with this card and did get fed up and I went into the Social Security Office to change my direct deposit canceling Ace Elite/Net Spend and picking up the official debit card for Social Security ; XXXX XXXX but I still need to get into account to print statements, can you help me as I feel this is no longer a professional and business experience with this company and I need outside intervention. My Social Security Number is : XXXX My Date of Birth is : XX/XX/XXXX My E-mail Address under the card is : XXXXXXXXXXXX Account Number : UNKNOWN Dear Cardholder, Thank you for contacting NetSpend Customer Care! I am sorry to hear that you are having problem accessing your online account. Please note that your username and password are case sensitive. If you have forgotten your username or password, please click the " Forgot Password '' link located below the password box. You will be asked to answer a few security questions and then, you may create a new username or password. Once you do that, you will be able to login to your account. Furthermore, I am unable to locate your account with the information provided. If the troubleshooting steps above do not work, I suggest that you call our Customer Care line so they may assist you further with this matter as I am unable to do so via this email conversation. I apologize for any inconvenience this has caused you. Thank you for choosing NetSpend. Have a great day! XXXX Customer Care Specialist
07/08/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MA
  • 01040
 Web
My account was closed without my knowledge. I wasnt notified by Netspend I only became aware bc I contacted them to find out why I was locked out of my account. I was told my account was closed due to suspicious activity. This is ridiculous based on my activity. I received my unemployment direct deposit on the card, paid my bills on the card, used it to send/receive funds via XXXX, and used the mobile check deposit 3 times. My mother was added to my account a few months ago. She received a check from my XXXX for an upcoming trip for {$500.00} which I tried to deposit via the mobile check deposit then I was going to pay her credit card bill. She hasnt been going out due to Covid. The next day I received an email that they couldnt process the check which wasnt a big deal I could just bring to her bank to deposit however later that day XXXX tried to pay a bill and I was told my account was closed. Absolutely ridiculous Ive had this account for over a year I used to have direct deposit from my employer now its from unemployment. I asked to speak with a manager as I believed the account was closed in error to which I was told Id be transferred then proceeded to be left on hold for 1 hour 27 minutes then hung up. Ive sent multiple emails to find out when I would receive my check as I had approximately {$4300.00} in the account. On XX/XX/XXXX the account was closed I sent 2 emails the first was questions about why my account was closed the second regarding waiting on hold to speak with a manager/supervisor. They never addressed either concern but did respond on XX/XX/XXXX that Id receive my check in 7-10 days. I then emailed on XX/XX/XXXX, XX/XX/XXXX, and today XXXX to find out when my check was issued. I have not received a response and we are past the previously mentioned XXXX days as the account was closed on XX/XX/XXXX. My account was wrongfully closed and Ive had no access to my money. This has put me in a very bad financial situation the lack of ability to speak with someone at Netspend regarding the matter is completely unacceptable. Their lack of transparency and responsiveness is very unsettling to say the least. Withholding my funds not giving me any option to expedite this process is unethical. Ive attached a screenshot of my call to a manager that was never picked up as well as the sent emails to their customer service.
08/22/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 778XX
 Web
On XXXX XXXX, XXXX I needed another copy of my Social Security Card. I am attaching a file I wrote previously. I am so angry I do n't believe I can type it all again. When I realized they wanted my drivers license, insurance card, etc actually mailed in AFTER I HAD PAID THEM ... no way was I sending them off to someone. I called and CANCELED MY ORDER. XXXX with XXXX said I could only get half back! That is why I called Netspend to cancel my card and file a dispute as they already had my money! The Netspend Customer Rep REFUSED to cancel but said he would file a dispute ( that he DID NOT FILE! ) but he said he " WANTED TO PUT MY MONEY BACK TO SEE IF THEY WOULD TAKE IT AGAIN!! '' I told him I wanted my card CANCELLED!!! He still refused! I am trying to live on {$730.00} a month which is impossible!!!! He did not follow company guidelines for such things. Each time they sent me an email and said if I wanted my documents in reference to this issue to message them back. I get another email repeating the same thing. Today I got a letter which I will also attach! I am now unable to access my account! The past three times I have tried to log-in, my password does n't work. I reset the password and get into my account and I am literally KNOCKED OUT of it!! Try again and my password does n't work again!!! This is more than ridiculous!!! I 'm madder than anyone can imagine!!! My SSN was stolen originally by my ex-husband. I made a huge, stupid mistake because I have a difficult time going anywhere and no, I am totally alone and do NOT have anyone to help me. More criminals have my SOCIAL SECURITY NUMBER AND OTHER INFORMATION, THE ENTIRE {$37.00}, OF WHICH THEY NEVER REFUNDED HALF OF AS THEY CLAIMED, NOR DID I EVER RECEIVE ANYTHING! As for the one email I was able to take pictures of, Netspend claims their rep verified the purchase with the company??? If it was n't a scam then, where in the XXXX is at least 1/2 of my money? Or, where is my SS Card? Why am I bring locked out and knocked out of my account since I sent them my reply to their email? I do n't have enough time to transfer my Direct Deposit to another card! The way they are behaving suddenly, and it is NOT a coincidence, no way in XXXX, I 'm afraid they will keep my Direct Deposit. I have never seen anything like this before but nothing surprises me anymore either.
09/12/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 94523
 Web
I spoke with a representative from Netspend this morning, who told me I owed them money for an old dispute that was resolved by me. After 10 days, Netspend was supposed to issue a provisional credit which they did not do. They allowed the case to drag on for over a month and a half, including inappropriately holding funds that I had deposited on the account to pay a phone bill. After total disgust in their handling of my dispute with XXXX XXXX - I filed a complaint with XXXX XXXX XXXX and spoke with the airlines. The very next day the money was returned to my account. Netspend did not resolve the issue. I had to because it took Netspend so long to do so. They have consistently refused to release my funds from my tempoary card - WHEN I DON'T OWE THEM ANY MONEY. My account has a XXXX balance and the remainder of the money was returned to me by XXXX yesterday. If there was an issue with an outstanding balance- they would have told me over the last month and a half of using the card and not retuned my money. In fact, I also believe that they shorted me my refund from XXXX - an issue that has never been resolved with them. In speaking to them this morning - they want to have their Global Escalation team to call and have continued to XXXX me around rather than releasing the funds right away, so that I can make my payment due for my cat which is now late because rather than releasing the funds yesterday - that they had no right to hold- they have continued to make up bunk XXXX stories about money I DON'T OWE THEM OR ANYONE ELSE. I Missed half a day of work yesterday along with other obligations I needed to get done and INCURRED A LATE PAYMENT BECAUSE THESE PEOPLE JERKED ME AROUND ALL DAY YESTERDAY AND HELD FUNDS THEY HAD NO RIGHT TO HOLD. In reading online about th his company last night - they have tried to play this game on other people, who finally did recover their money - because Netspend was DEAD WRONG IN KEEPING IT IN THE FIRST PLACE. These people are cooked as the cows who come home. They should be investigated not only for their fraudulent activity on my account. But for the many others who have suffered at the hands of their or theft. I WANT MY MONEY RETURNED IMMEDIATELY, SO THAT I CAN PAY MY BILL. PLUS THE LATE PAYMENT THEY WILL OWE FOR NOT IMMMEDIATELY RELEASING MY FUNDS YESTERDAY.
08/09/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • GA
  • 30016
 Web Servicemember
On XX/XX/2018 my wife did let she do every month went to XXXX XXXX to do a debit transaction with our XXXX XXXX debit card. She was transferring a total of {$1000.00} from the XXXX XXXX debit card to our XXXX XXXX account but the transaction was decline because there was only {$1000.00} on the XXXX XXXX debit card and she thought it was {$1000.00} on the card. The transaction did not go through I was charge a {$1.00} for a decline fee. After this my wife decided to wait for the next day to redo the transaction because XXXX said they could only swipe the card once. My wife left the bank to go to the store and the card was decline because funds were not available. At that time i went on line to look at my account and saw where it had the {$100000.00} pending so I called the customer service number and they told me that my money would be available in 6 hours so I took their word for that. The next day I went on line to look at my account and my money was still pending. I called the XXXX XXXX customer service agent again and this time they said that I would have to have XXXX XXXX send them a memo stated that they will not try to get the money back and then they could release the money in 6 hours. We went to XXXX XXXX and the customer service agent said that once the transaction was decline they had no legal rights to the money so they were lost on why they had to send any kind of statement in reference to getting our money back. I called the customer service agent again and told her that we needed our money and she said she would see what she could do. I gave XXXX 2 days and I went to look on my account and still the money was still pending. My wife went to XXXX XXXX and called one of the supervisor at XXXX XXXX and she had one of the customer service agent with her and the custormer agent from XXXX was willing to tell the agent from XXXX XXXX that there was no way that they were going to come back and take the money back that was decline but the XXXX XXXX supervisor would not talk to her on the phone and got very up set with us. Today is the XX/XX/2018 and our money is still pending on our account. I have not paid my mortgage and other bills because XXXX XXXX still have my money pending. My name is XXXX XXXX and I would like for you to help me resolve this problem so I can get my money to pay my bills.
06/06/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NY
  • 11372
 Web
I have been receiving emails from ACE Flare Account by XXXX since XX/XX/2020 stating that I have an open account with them. I never opened a credit account or purchased a debit card with this company. I thought it might be a scam, so I researched online and XXXX has this company listed on top of the search results as " Official Site '', so I felt more comfortable calling their customer service number. Here is their website and phone XXXX XXXX XXXX XXXX. One of their emails to me mentioned a {$50.00} balance on my account. Their rep asked for my address and the last 4 digits of my social which I provided. Then they asked when I purchased the card ( this seems to be a pre-paid debit card ). I said I never purchased this card and thought it might be fraudulent use of my personal information. They said that since I could not answer the question, I had " failed their verification process '' and they could not help me. This was a huge red flag. I asked what I could do now, for example, how do I report fraud.. they just kept repeating that they could not help me because I failed their verification because I could not tell them when I opened the account - completely ignoring the fact that I never opened the account and was calling to see if it was fraud. I had to hang up because he refused to provide any more info and refused to send me to a fraud dept. I checked online and saw many, many other people that had the same complaint - that accounts were opened in their name without their consent and that customer service could not help them close the accounts. One person mentioned that they were informed by ACE Flare customer service that this card was a " promotion '' which I found suspect. Others said it's a phishing scam. Another person mentioned that ACE Flare is owned by a company called Netspend. They provided an email for management, XXXX. I sent an email to Netspend to request they close the account, but I'm afraid that they are all complicit and it may not do any good. I am concerned that this company has my previous address and the last 4 digits of my social security number which could be used to compromise my identity for fraudulent purposes. I would appreciate your help in getting to the bottom of this and letting me know if I have reason to be concerned and what I can do to protect my identity.
10/21/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OH
  • 432XX
 Web
In early XX/XX/XXXX 2020, after viewing my statement from Netspend XXXX I determined that my card ( and therefore my account ) had been debited without my authorization. There were several charges that were unauthorized that were posted on my account. Within hours of observing and determining that such activity occurred on my account I cancelled my card through Netspen XXXX website ( self service portal ) due to the fact that their customer service hours were severely limited. Furthermore, as soon as it was possible I made aforementioned bank aware of the unauthorized activity on my card and provided them with all information that I had with regards to aforementioned unauthorized charges. Netspend XXXX took some time investigating my claim. On XX/XX/XXXX aforementioned bank provided me with a provisional credit for about half of the amount that was charged un-authorized. Soon thereafter they informed me that the remaining charges were not in error and therefore would be credited. ( I assume when they state there was no error that they are claiming that the charges were authorized. ) They also stated that they would gladly send me the documents that they used to make this determination. I gladly accepted and request aforementioned documents. Subsequently, I requested these documents three more times and as of XX/XX/XXXX they have never been received. Subsequent to the XX/XX/XXXX provisional credit, I was informed on XX/XX/XXXX that the provision credits, ( which were about half of the total amount of unauthorized charges ) that was provided were mostly be reversed and that Netspend XXXX found that error did not occur. Once again no documents or information besides denial were given. Many calls to the organization end with my claim will be given to a specialists who can not speak on the phone ( back office. ) It appears that every attempt to seek further information or clarification on this matter is blocked. The charges that I informed Netspend XXXX about ( which were NOT authorized by me ) were infact unauthorized charges. Netspend XXXX while operating within the terms of their agreement with me, may in fact be in violation of Regulation EXXXX Therefore, it is demanded that Netspend XXXX review reconsider and change their determination with concerns to claim XXXX. Account No. XXXX
09/21/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • VA
  • 24502
 Web
My daughter purchased a NetSpend reloadable Visa card so I could pay for my car insurance. I registered the card but inadvertently used her ss #. I thought I had to use her ss # because she purchased the card. When we called the car insurance company, they told me I had to use my ss # to associate my name with the card payment. We immediately called to change the information on the card but was told it would take several days for the information to change. I only had two days before my insurance lapsed and waiting for the change was out of the question. We called for a refund in the amount of {$190.00}, what my daughter paid for the card. They supposedly mailed the first check on XX/XX/20. I never received the refund check. I called three times and was told to call back after XX/XX/20 so they could investigate what happened to the check. I called again on XX/XX/20 and was told a replacement check would be mailed out. I reported the incident to XXXX on XX/XX/20 # XXXX. XXXX XXXX from NetSpend contacted me on XX/XX/20 and stated the second check was mailed on XX/XX/20 and if I did not receive the check by XX/XX/20 to call him directly at the number he provided and they would have to figure out alternative methods to refund my money. On XX/XX/20 I called and left a message. I also left a message on XX/XX/20 and my calls were not returned. I finally contacted him on XX/XX/20 and he stated he was on vacation and received my calls. He also offered to send a money gram but I told him I am no longer driving and would not have access to a ride to get to a money gram location. I refuse to take public transportation because of COVID-19. I suggested he mail the check to my daughter in Virginia, the original purchaser of the VISA card, to deposit the check into my bank account, he said no because the address is different than the one registered to the card. XXXX also stated they would not be able to send a third check out. I also asked what did we need to send to change the account to my daughter 's but I do not recall him answering my question. At this point, I am not sure what is going to happen. We want a full refund and hope the company will cooperate and send the check to my daughter. XXXX was supposed to research the 2nd check to see if it was cashed and get back to me today, XX/XX/20 but never did.
06/09/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NV
  • 89148
 Web
ello my name is XXXX XXXX i from XXXX XXXX in live in XXXX XXXX i had some one take unauthorize money out of account with nets pend XXXX bank out of XXXX TX for total of {$3600.00}. Netspend blocked my card on XX/XX/XXXX and notified me on XX/XX/XXXX via email that there was a account issue to call the fraud department. I called the fraud department i asked what's going on what happen to my money he states there was some with draws from XXXX XXXX bank. I was working and they took money starting on the XXXX before netspend blocked my account. I filed a dispute claim Number # XXXX and they told me it will take 10 days for me to get my money and i will get a response by XX/XX/XXXX. the days comes and the come back with they didn't have error some hank my account some how and the money is mines my taxes and work check they even took that also. I read their XXXX reviews and this happen to people and they have to fight to get the money back. I need help and getting my story herd and help with getting my money back due fraud. I am a single mother and trying to have funds for hard times or good times and i been with netspend since XXXX and i had my card for a year and this never happened to me and they are acting like it's not a big deal and i need to let my money go please help me. I filing a police report, i have my time card showing i was at work when my funds was being taken out of account. They even took money out in California and i am here in XXXX XXXX and the bank doesn't find error after their investigation, i need cameras pulled and for them to prove to me i authorize this because i wasn't aware at all and i am heart broken about my money, Respective told me my case was close and can't be reopen. I had to go weeks with money. XXXX lost my card they didn't want to express me card for the {$25.00} fee was trying to make me pay when i never received the card. I asked for a manger and she assured me she will send me a card, come to find out she didn't and the rep had to send me another card and i had to wait into XX/XX/XXXX to finally get a new card. They been so careless about my money i did dispute in the past for {$20.00} XXXX dollars and got that back so i am only made to believe this is true theft. I cant stop crying or worrying about my hard earn money please help me get my money back.
04/30/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • SC
  • 29223
 Web
On XX/XX/2018 I had 2 fraudulent charges at a XXXX in Colorado one in the amount of {$1000.00} and another for {$760.00} and I am in South Carolina have not visited the stated. The card is damaged and can not be swiped and I have the card in my possession so it had to have been hacked I called Netspend the day it happened the on the first call was advised that it could take anywhere from 10-45 business days for me to receive a response and may not get my money back. I asked to s/w a manager and was placed on hold for over 20 minutes so I hung up called back and was trying to tell the lady who went by " XXXX '' that my card had been fraudulently used and advised her of the previous call and I just wanted a manager. She proceeds to tell me that my other card was working and I could use that one. I tried to explain to her several times that's not why I was calling and wanted to s/w someone else she refused. Then said that she was going to transfer me to her colleague the phone went dead. I tried to call back got a recording that I was calling after hours and to call back during regular business hours. In the mean time my card had attempted to be used again for {$5.00} purchase that was denied by Netspend. I call today XX/XX/2018 I didn't get the lady 's name but she assisted me and asked questions about the card again I tell her I have the card in my possession it is not lost and it can not be swiped because the strip on the back of the card is worn off and I kept it active because of the bills I had set up on autopay on that card. I had to get a new one because of that reason ending in XXXX. She said that she could see I hadn't been using the card ending in XXXX. gave the info to where I could send the request to ask for a temporary refund until the investigation was completed and she deactivated the card. They have advised the letter has been recv 'd when I called back to give the police report number ( XXXX XXXX # XXXX case # XXXX ) the lady who answered told me just to email it to them instead of taking it over the phone. I have {$21.00} to my name after this has transpired and my rent and daughter 's school tuition have to be paid and they know and could careless I asked for a number to the USA she declined to give it once I found out there customer service is located in the XXXX
07/21/2015 Yes
  • Prepaid card
  • General purpose card
  • Managing, opening, or closing account
  • IN
  • 46222
 Web
The company netSpend has mailed me an unsolicited, unwanted personalized prepaid debit card, received today, XXXX XXXX, 2015. I have not ever asked for this card. It is unsettling receiving an unsolicited card with my name already personalized, and a sticker with phone number for me to call to activate it in my name. Calling the company requires interaction with an automated voice system and the only way to get to a person at all without getting kicked off the call is to select an option that is not for the reason I was calling. After several attempts to get to a live person, I pressed the number for " If your card is lost, stolen, or you 've never received your card ... '' Even then, the system reported that they were experiencing a heavy call volume and gave me options to hang up, select a time for a callback, or have someone call me back as soon as possible. I reluctantly selected a call back, but have yet to hear from anyone. Because I am very concerned about my identity records, unwarranted liability, and financial vulnerability, this has taken my time and attention trying to reach the company to scold them for sending me this card and demanding that they remove my information from their system. This business practice must stop! I am filing this complaint for the financial and privacy reasons stated, but primarily because of the stress of receiving the card in the mail at all and feeling that I needed to do something about it right away, although it is wasting my time to do so. Thus far, the company has prevented me from complaining to them about their actions and I find that grossly unacceptable. Their computerized phone interaction is unfriendly and dismissive at best, not allowing me to accomplish what I called about at the number they publicize on their web site and on the back of the card they sent. There is very tiny print on what I got in the mail giving information about how to decline the card offer and/or opt-out of future mail offers from netSpend. It is tucked away and does not address the problem I am reporting. I should not have to ask not to receive such mail with a personalized card enclosed. Something like that should never have been sent. I should not even need to go to the trouble of shredding the card and filing a complaint about receiving it.
11/14/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • VA
  • 243XX
 Web
I have a netspend prepaid account i have had it for a few years now.. the problem started when i went to pay for a item on XXXX its called XXXX XXXX.. i had to order a new card for {$25.00} so i could get the card overnighted or i would have to wait 10 or more days for a new card for free i had no choice but to pay for a new card and get it right away all my money is on there.. they put a block on it so i didnt have access to my account at all because they put a block on my card even though i answered to the charge and told them it was me..so i paid and got a new card activated it and was using it as one does.. then my wife and i went out of town to buy a Motorcycle for {$4500.00} so my i could resell it for {$6500.00} i had the deal already set up drove a few hours away got there tried to get my money off and it would work so i looked at my text i got same one there may be a problem so i called the lady said a purchase on XXXX pay happened wanted to make sure it was me i said yes it was she said to me the block was removed i could use my card in XXXX i even got a text saying the same thing that the block had been removed i could use card immediately!! So we waited and nothing i couldnt get the motorcycle i drove all that way for which was embarrassing i couldnt get home i couldnt feed my XXXX small children or get gas all my money was on my card i was stranded with my kids out of town i had to call my mother who had to XXXX XXXX me money for a big fee.. i had to walk with them to pick it up so im out almost {$5000.00} dollars cause Netspend keeps putting blocks on my card even though i talk to them and tell them its me.. i called a supervisor at netspend last night who left me on phone on hold for 36min and didnt even put in for a new card so i could have my money..he just left me on hold until they closed!! i had to call again today and now have to wait 3 days for a new card they kept trying to charge me to send me a new card im tired of not having access to my money i want to SUE them they can not do this i was stranded withmy wife and XXXX kids out of town i lost a good deal i had to borrow money and still have to wait to have access to my money they need to PAY they are scamming people they put blocks on peoples accounts so you have to pay to get your money how awful
01/10/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • AZ
  • 85042
 Web
On XX/XX/XXXX I disputed a unauthorized transaction with NetSpend All access in the amount of {$200.00} and zero cents. I was notified by the dispute department by email to write a letter of dispute within 10 business days to the department requesting the credit back to my card. I did that. I received a email after that stating that I have until the XXXX of XXXX to receive this credit back to my account. On XX/XX/XXXX I was notified over the phone by NetSpend that my dispute was closed and that they do not find any error with the the transaction. Stated that the transaction was valid and that a full investigation was made and they believe that because the transaction was made at a known merchant of mine and because I didn't change my pin before this happened that the transaction was valid and they are not issuing the credit back to my card. I called the same day of the incident and reported that my card was used and I do not recall and did not authorize the transaction. I said that " IT WAS NOT ME MADE THE ATM TRANSACTION ''. I was told that I will get help and this charge will be disputed, and on XX/XX/XXXX I was told that I can not receive my money back because NetSpend feels like there was no error found. I believe that if I call and say my card was stolen and I did not make this transaction, that is a error that needs corrected. NetSpend did not correct this error and their reason was because I have used that mechant before. I am desperately trying to recover the {$200.00} that was stolen from me and it is so not fair that my money was taken and NetSpend will not do what needs to be done to give it back. I am filling a complaint on the dispute because I know in my XXXX for a fact that NetSpend All access is wrong. If my money was wrongfully taken from me and I reported this in a timely manner, there is no reason why I shouldn't get it back. I did not receive a copy of the investigation that was supposed to be sent to me by mail and email. The supervisor I spoke to was vXXXX XXXX I was hung up on twice. I am completely feeling robbed with out any answers, this is very hurtful, I've gotten sick during the fight for my money back and I'm tired. Can someone from this Company please reach out and help me. This is my first time having to file a complaint with the cfpb.
06/19/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • IN
  • 46725
 Web
On XX/XX/2023 I received a letter from XXXX XXXX stating that they were investigating a transaction error that I had supposedly reported. I phoned them on XX/XX/2023 to let them know I had never heard of XXXX XXXX and never opened a card with them. I asked for any personal information that was associated with the account and was told that I would first need to file a police report, obtain an affidavit from the FTC and provide copies of those reports along with a copy of my photo ID and a letter requesting the information from the account. They did let me know that whoever opened the card had my full social security number. I did provide them with all of those documents and emailed it to the address I was given. I received a response back on XX/XX/2023 stating that I would need to call as it couldn't be settled through email. I called on XX/XX/XXXX and they did close the account, but would not give me any personal information as to who set up the account and again told me I would have to submit the documents I just mentioned. I told them I had done that already. They tried to tell me it was because I didn't include the account number in the subject line so I resubmitted all documents with the account number in the subject line on XX/XX/XXXX. I received a response back stating that they reviewed the history of the account and found that the account had been closed and to contact customer service for additional information. I called the company again on XX/XX/XXXX and eventually asked to speak to a supervisor. She told me the same thing that I needed to submit documents that had already been submitted. The XXXXPD detective has also phoned them requesting information on who set up the account and he has been given the run around as well and had not been able to obtain any information. They have told him twice that they needed my permission to release information so I called to give my permission as was told about submitting the documents again. The detective called them with me on the line on XX/XX/2023 and they gave us a phone number that was supposed to be their fraud department and when the detective called the number it was the FTC. The detective asked me to file a complaint with The Consumer Financial Protectioni Bureau hence the reason for this letter.
03/22/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 935XX
 Web
To whom it may concern : My name is XXXX XXXX XXXX on XX/XX/XXXX I went to the XX/XX/11 in XXXX XXXX to get my rent money off my Netspend card. I swiped my card and there was no money on the card. I then called Netspend and was told that they had never received it. I then called Ssi and was told that they had sent the money to Netspend. I called Netspend back and they said the money has not been posted. I then called my card and was told that my available balance was XXXX. I then called Netspend back and they said it was sent to another account. I then asked the lady if the money can be transferred to my account. She told me that it couldn't be. So I asked to speak to a supervisor and she told me that my card had been cancelled and they would have to mail me another one. By the time I recieved the new card my check for the XXXX of XXXX had been deposited in that account my other check was in. I then tried to activate the new card and couldn't. I called Netspend back and they told me that they would have to mail me another one. By the time I recieved the new card it was XXXX the XXXX and another check was put in that account and I was still not able to activate it either. Now my landlord has put me out and I'm on the streets living in XXXX XXXX XXXX in a tent. I'm a XXXXyear old man have never lived in the streets. I have had all my things taken away from me tent and all. Everytime I called Netspend and asked to speak to a supervisor they hung up on me. It was until XXXX the XXXX when I recieved a call from Netspend they asked me for my address I told them all I have is a mailing address they said give it to them and they would mail me a check. It was on XXXX the XXXX when I recieved a check for XXXX. I then called Netspend and asked where was the rest of my money. The other XXXX they said in the mail I didn't receive any more money until around XXXX the XXXX after I called Consumers financial services. One hour later I recieved a call from Netspend they asked me if I had a active Netspend card I said yes the lady asked for the numbers on the front of the cardi gave them to her she then put my XXXX on the card. She asked me to check the card and see if the money was available. I did and it was I then asked her what about my housing she then hung up on me.
01/26/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • CA
  • XXXXX
 Web Servicemember
I have a prepaid card from Transact ( NetSpend ) and have used them for about 10 years without a problem. On XX/XX/2022 I went to access my account and was told my account was locked and that I would have to submit a bunch of documents to prove my identity which I have done. They emailed me saying my documentation wasn't good enough and that I would have to send more. When I access my account thru my phone I use my fingerprint scanner and asked them why that wasn't good enough. I mean how can they really verify who I am by me sending documents when the have never met me were as somebody would have to have taken my finger to do a fingerprint scan. They just kept asking for more documentation like my school records. I'm a XXXX XXXX XXXX XXXX XXXX Veteran that gets {$1100.00} a month from XXXX, I don't have my school records, I don't get unemployment, I live at a place that is all inclusive so I don't get utility bills, I don't have a passport, I do n't drive, I don't have a mortgage statement etc... I have sent them copies of my CA ID card, SS Card, 2022 XXXX from XXXX, XXXX increase from XXXX for the year of 2022, pictures of myself even a background check I recently received from the nonprofit that helps with my housing. Everyday from XX/XX/XXXX to today XX/XX/2022 I have sent them more documentation and they tell me it's not good enough. That they are doing what is required for the Bank Secrecy Act. I get {$1100.00} a month, I live in XXXX XXXX, I barely scrape by how the XXXX would I be doing money laundering. As an XXXX Vet I am sure as XXXX not a terriast. If I can't get my account opened soon I am going to be on the street. I just don't understand what is going on. Even worse they are taunting me in their emails. And they send all the emails to my email address along with calling me by my name. If they didn't think it was me why would they do this? I am at a loss, I have another XXXX check coming in, and I talked to XXXX and they said it was too late to stop it and have a new apartment I am moving into but it's a XXXX and I need to give them 6 months of bank statements to prove my income and I can't do that without access to my account and I have told them all this and all they do is ask for more documentation. At my wits end!
08/29/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • WA
  • 98661
 Web Servicemember
On XX/XX/2022 early in the morning, my debit card and cell phone were stolen from me by a man I had met only 2 days before. I had gotten him gas, so he had the PIN number. He left me in a city I am unfamiliar with and I did not have my phone. I was XXXX assaulted that day and was in the hospital while charges were taking place. After I was released from the XXXX I checked myself into a program called XXXX at XXXX XXXX. Only then did I see that my card had been used and my money wiped out. I canceled it on XX/XX/2022, but it was too late. Due to the severity of the attack, I did not have the strength to call the bank until XX/XX/XXXX and spoke to a woman about the charges. I was able to identify the last time I had used the card, and the charges that took place after it was stolen. After almost 2 weeks I reached out to see what was going on and I was told that the claim had been denied due to the fact my pin was used and that I had notifications set up. But again, my phone was stolen from me so I had no way of seeing these charges. I filed a police report and sent it to them, I let them know that the charges were from an ATM and that they have cameras that could see that it wasnt me pulling out my money. I disputed the claim twice and was still told it was denied. I was told multiple times that someone would be in contact with me and I never heard from them. I then received a letter in the mail that listed charges not even related to the claim that had said they were denied. I filed a complaint with the XXXX and finally heard from someone XXXX XXXX and he told me there would be another investigation. This person sent the XXXX a letter letting them know that the issue was solved, which it wasnt. He let me know that the claim did not rule in my favor. The XXXX gave me a link to file a complaint with The Texas Department of Banking, which was completed and sent out on XXXX XXXX. Losing {$860.00} may not be a lot to some people, but for me this was devastating. After the attack I had to quit my job and enter treatment. My son and I are starting over and without this money we dont have much to start out on. After everything that happened I am astonished that my money was stolen from me and then I was treated like I was committing fraud.
10/23/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • WV
  • 254XX
 Web
A few months ago, XX/XX/2021, I cashed a large insurance settlement check after being crashed into by a drunk driver and the company I cashed it through who works with western union deposited the max amount it would allow. It was a little less then {$800.00}, around {$750.00} transferred to my XXXX XXXX Account. For some reason the card would not allow me to use it. A team informed me I hadent used it In A while and with a large deposit I needed to confirm who I am by sending a copy of my Photo ID. My photo I sent was a copy of my current drivers license with all information correct and matched. I was told that was fine. A few hours later I tried to use my account and was informed it was still locked. Even though I sent my ID that because he didnt like my tone, he is also demanding to see my official social security card. I refused to send my social security card. My drivers license is an accepted form of identification. This was not a new account, this account was opened for a couple years. Because I worry about fraud and Id theft there was no way I was now sending my actually social security card to them. The women I was originally speaking with confirmed my social security number over the phone when asked for it, I repeated it. I was told the only thing I had to do was send my photo Id. The customer service reps manager then took it apon himself to inform me he is closing my account, I am being banned from XXXX XXXX XXXX, and I will never be receiving my money. He has claimed to send back to sender. The next day I went to the office where the money was transferred from and they have no record of money sent back. Ive said he wasnt mailing my money, that Im not getting anything from them. The rep made good on his threats. To this day, I cant find my money. I cant get another card as Im told I am literally banned black listed from them, and I have no access to the online account that would have any information. He locked my account and they will not unlock it. I am in able to look at any of my transactions, monthly summaries, or even the deposit. Western union claims to not have my money. My money has disappeared, I have no account access, and I was verbally assaulted by the customer service manager that was on duty.
11/18/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • TX
  • 78664
 Web Servicemember
On XX/XX/XXXX, my social security was deposited and I couldn't get it out in its entirety. The identity theft person kept changing my pin and they ended up taking my money, basically {$1400.00}. I took out {$600.00}. The daily limit was met, there was about {$800.00} left. I called Netspend and I told them what happened and they wouldn't let me transfer the rest of my money out. So the thief took the balance out later that day and the next day. I couldn't access my account. The identity theft people kept changing my pin, email, security questions and password over and over. The bank wouldn't freeze my account. I begged them over and over to freeze it. I asked them why they didn't freeze it because of all the unusual activity. Who keeps changing all this access information? I've been a customer since XXXX. I have sent the bank at least XXXX emails, gotten a police report, contacted the FTC, FBI and I provided all of this information to the bank. The dates my money was withdrawn are as follows : XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX. I asked the bank repeatedly to freeze my account. They didn't. I told them several times to do this. I even reset my security question, the thief changed that. Then I was unable to access my account because they changed EVERYTHING and they were going to send an access code to the fraudulent phone number. I was so upset. They had essentially stolen my account, and the bank let them. This money is what I live on. I'm very upset, to say the least because I had to prove everything over and over again. The customer service people wouldn't let me speak to a supervisor, and nobody would let me know the dispute departments phone number or email address. I was passed on from one person to another and it was obvious to me they were trained to deflect people from finding out specific information. I believe this bank acted in an illegal manner, in my opinion. I want my money back with none of the flimsy excuses and I need it ASAP. I need my medications. I have several illnesses, serious ones. This has caused me so much stress I can not eat or sleep well. I just want/need my money back and I want to be done with them. False promises and their excuses ... they can keep them.
04/25/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • IN
  • 46385
 Web Older American
On XX/XX/XXXX, I processed an ATM transaction at XXXX XXXX XXXX in XXXX, In using an XXXX stand alone ( not named by the casino ) ATM. The ATM maintained and I did not receive my money. The cash XXXX at the XXXX called XXXX and verified the ATM was not communicating and they took it out of service. I immediately called the number on my Netspend card and reported the issue and filed a dispute of which I got an email confirmation of. I heard nothing for the next 8 days until I called NetSpend to find out I needed to ask for a provisional credit in writing, which I did on XX/XX/XXXX and recurved a confirmation they got the request. Immediately following that I contacted XXXX to see if there was anything they could do and they advised they had not gotten a request for charge back on the transaction from my debit card. I then called NetSpend back and I was then told they had until XX/XX/XXXX to respond. On XX/XX/XXXX I responded to a survey from the casino in which I explained the situation and explained I was frustrated but the assistance I had gotten from the casino. The Director of cash for the casino promptly contacted me and asked me to give her the details so she could see what she could do. She contacted XXXX and they found the transaction and confirmed I did not get my cashed and processed a charge back to my account for {$200.00} ( XXXX + XXXX ATM fee ). On XX/XX/XXXX I sent an email using my secure inbox for my account stating the above and asked when I was going to get either the provisional credit or my money credited back to my account. My understanding from the casino and XXXX was that this transaction falls under Reg E compliance. I received a letter on XX/XX/XXXX starting they did not issue a provisional credit because I don't request it. I once again emailed them using my secure inbox in my account and advised I not only requested it but also got a confirmation from them that they got it. I got a response back today starting that my transaction doesn't qualify for a provisional credit since it, according to NetSpend, doesn't fall under Reg E. They received the charge back on XX/XX/XXXX and I just recurved an email stating that the next update on my dispute will be XX/XX/XXXX!
05/26/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • MN
  • 55117
 Web Older American, Servicemember
My daughter is a vulnerable adult on social security disability. I have Power of attorney for her and I am the Payee on her social security. Her mother is on the account but unfortunatly she passed away. She is in XXXX XXXX XXXX XXXX. She has a Netspend debit card account. Netspend has refused to talk to me and there has been fraud on her account. I was able to turn the card off and went through soc. sec. and had her direct deposit changed. I have not been able to talk to anyone at Netspend other than they said I needed to send them the POA. I did that and they said they did not receive it. I sent it again and this time had the post office get a signature. I then went to the Minnesota Attorney General office and they sent my request and they have not received a reply either. My daughter seems to think there should be XXXX XXXX in her account. Doing the math -- she has been receiving {$1200.00} per month. I believe she has not spent anything in the last six months ( she has been hospitalized and now in group home ). I was able to see a balance of aproximately {$900.00} on phone inquiry. But, I also saw many transactions when I know she was unable to make them. I was sitting next to her when one transaction took place. I have asked but Netspend has been unwilling to even talk to me. I also sent them an email and got the computer response that they received it, but no person has responded. In short Netspend has refused access to her account, money, transactions etc. What I would like is to be able to get her money out and pay her bills. I would like to hold Netspend accountable. My daughter says she never received the card on which all these transactions have occurred. I would like to see all the transactions on her card since it was issued. The account balance at the time it was issued. Depending on how you look at it, but since her only source of money the social security direct deposit -- I would call this fraud on her social security. At minimum it is fraud on the part of Netspend since they have not allowed her/me ( her POA ) to access her funds. Basically no effort by Netspend to even respond let alone resolve. My daughter has not had access to her own money for many months now.
03/19/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • IN
  • 460XX
 Web
On XX/XX/XXXX, I attempted to log-in via app to my Netspend ( XXXX ) " XXXX XXXX XXXX '' account to check the balance of the attached checking and savings accounts, but I was greeted by the message that my account had been locked. When I called customer service, the representative explained that I would need to submit proof of identity and mailing address via email to unlock the account. When I explained that I had moved to a new address almost 2 years prior and would be unable to submit any recent documents showing my previous address, the representative suggested I close the account and receive a check for the balance. Only after agreeing to do so did the representative point out that the check would be mailed to the address on file, which was my old address. When I asked how I could update my address to receive the check, she indicated I should email a copy of my state ID ( driver 's license ) with my current address to XXXX and that my account would be updated and a check mailed to my current address. I did so, but several hours later I received a reply from that email account indicating that the address on my ID did not match the address on my account, and that my identity verification had failed. I replied to explain my situation -- that I was not verifying my identity, but attempting to update my address per the phone representative 's instructions -- but I received another email indicating that the email support team could not help with my issue, and I should instead contact phone support again. In total, I made 9 phone calls to Netspend customer support over the course of two days ( XX/XX/XXXX and XX/XX/XXXX ), until I was finally assured by the last representative I spoke with that the address on my account had been updated to my current address ( after I successfully answered multiple verification questions ) and that a check for the account balance ( over {$1200.00} ) would be mailed to my current address within 5 to 7 business days. Today is the 15th business day ( 21st calendar day ), but I still have not received that check. I have even contacted the family living at my previous address to see if they received a letter from Netspend addressed to me, but they have not.
06/29/2017 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • VT
  • 057XX
 Web
I am on XXXX XXXX XXXX and receive a direct deposit on my NETSPEND card monthly. I received my XX/XX/XXXX deposit on X/XX/17 of 2017. I went to the ATM and withdrew only XXXX of the XXXX deposit. Imediatley came home to pay my utilities via telephone with my Netspend card and was declined. I called Netspend to check my account balance and had XXXX and change left. I then received a mobile text alert that said there was a money transfer to XXXX XXXX in the amount of XXXX and a XXXX fee for the transfer I did nor=t authorize. I imediatley reported this to the Dispute Claims department at Netspend. I received a reference number, claim number and contacted the Better Business Bureau..to file this complaint. I was told by Netspends fraud department 2 days after filing the dispute that I was in fact a victim of fraud and they had to close my account because my safety and personal information had been compromised. The fraud department rep I spoke with admitted to seeing that multiple numbers from California had called, checking on the status of my deposit since X/XX/17. That the frauders had my D.O.B., social security number and even tried to change my PIN number. She also admitted to knowing about XXXX XXXX fraud ring occurring at the present time. I was TOLD I WAS A VICTIM, yet they refuse to refund my money. As far as I can tell, the investigation has been verified to be a legit case of a Money transfer scam and Netspend refuses to talk to me now. I called them to give them an updated email address and was told I could NOT be connected to the fraud department or the Dispute Claims department, as I had to wait for the investigation to be complete which is 56 days away..I am on a fixed income and facing serios hardships due to their bad business practices. My utilities will be shut off in 2 weeks and have no other means of financial help. I have contacted the Better Business Bureau ... .and just today I received a call from Netspend , stating I can no longer receive their services. The mans name was XXXX. I am serious about my financial hardships from this and need to be contacted and/or advocated for in this matter ... My home phone is XXXX and my email is XXXXXXXXXXXX ty
05/15/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • AZ
  • 85705
 Web
XX/XX/XXXX I went to XXXX to pick up my rental car. I rented there before and asked the agt that the deposit hold would be the usual {$250.00}. He said yes. He finished the rental agreement and I walked out to the car but got a text from XXXX saying {$280.00} had been deducted from my acct. I went back in and showed the agent. He showed me his register and his showed {$250.00}, I showed {$28000.00}. Evidently I had an active reserv. for the 24 hr rental and a previous weekend rental I had cancelled. The agent wrote the agreement from the cancelled reserv. I called XXXX and was told XXXX would have to issue a credit once they cancelled the agreement. ( I no longer needed the car as I had to be where I was going by a cutoff time and that was less than an hour from then and the drive itself was an hour. ) On XX/XX/XXXX at XXXX XXXX credit + {$250.00}. At that point we were even.The very next posted transaction on XX/XX/XXXX at XXXX is a DEBIT for {$250.00}. From all the information I am able to see through the customer website I see no evidence of the original debit on XX/XX/XXXX ( got a letter to supply to the mgr at XXXX ) the credit on XX/XX/XXXX and the second debit on XX/XX/XXXX. For almost the last month I have been trying to get what it looks like I am owed. I filed a formal dispute XXXX by XX/XX/XXXX it was closed because XXXX issued a credit. Tonight I spoke with XXXX/netspend and a month later I am being told that not only did XXXX issue a credit but now I was told XXXX/netspend also issued a temp credit and that is why the 2nd debit at XXXX XX/XX/XXXX to reverse out this supposed temp credit issued by XXXX/netspend. If that is the case, why am I just finding this out now? Why didnt the dispute process uncover this supposed temp credit. The XXXX agt kept asking me " how do you think your balance got to over {$500.00} after the {$250.00} credit? on XX/XX/XXXX my balance shows at {$280.00}. XXXX credit posts and my balance goes up to {$330.00} approx.. ( i had loaded {$280.00} onto my card right before going to get the rental. I said, " thats how my balance got over {$500.00}. Needless to say the cust svc agent has all the levers of control in from of her,
12/10/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 32835
 Web Servicemember
On XX/XX/2020 around XXXX, I received a text alert from Netspend that a transaction on a card that was in my possession ( never stolen or missing and rarely even used ) for {$3100.00} was PENDING from XXXX XXXX XXXX XXXX XXXX FL . I immediately called my bank to block the card ending in XXXX and told them that I did not authorize this. I am a XXXX veteran and this took 99 % of my XXXX check. I have had direct deposit of my VA XXXX checks with Netspend for over 10 years. I asked them to stop this pending transaction and was told by the CS that I had to wait until it posted to do a dispute. The next day, the transaction ( {$3100.00} and {$3.00} over the counter fee from XXXX XXXX ) posted to my account with the following memos : Signature purchase from XXXX XXXX XXXX XXXX # XXXX XXXX FL XXXX XXXX Card ending in XXXX Debit : OTC Withdrawal Fee Posted on XX/XX/2020 at XXXX I immediately filed the dispute over the phone and also a written dispute via fax and email as instructed on XX/XX/2020. I was told that I would get a provisional credit as they investigate my claim ( # XXXX ) however, as of XX/XX/XXXX Netspend stopped replying to my secure messages online, and when I called about a provisional credit to pay my rent and bills that are due by the XXXX, the CS gave me the runaround aside for stating that my claim could take up to 10 days ( XX/XX/XXXX ) to investigate and that a provisional MAY be issued if it takes longer than XX/XX/XXXX. I was on hold for a supervisor for over 2 hours before they hung up the call. I have called several times about this and I have no resolution. I am unable to pay any of my expenses to include Rent, car payment, car insurance, etc. I have incurred late fees, non sufficient fund fees from my bill collectors as a result of this fraudulent transaction. I believe that Netspend is withholding my money because this is an inside job with an employee of Netspend and an employee of XXXX XXXX. Please help me, I want all my funds back and to be made hold. I suffer from major XXXX XXXX and XXXX XXXX, since the day this occurred, I have been under undue XXXX unable to XXXX and enduring several XXXX XXXX a day. I need help immediately!
06/03/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • OH
  • 454XX
 Web
Purchased XXXX netspend prepaid cards yesterday, yesterday on XX/XX/2022. Called XXXX Netspend customer service, last night to activate the cards and they were activated. Today I receive an email from netspend.com customer service that my cards ending in XXXX, XXXX, XXXX, XXXX, and XXXX are unable to be fully activated and are closed now. in store locally. On each card I deposited a sum of {$450.00} and there was a card activation fee of {$2.00} for each one as well. This is well over {$2000.00} that I spent on Netspend.com cards. I went home yesterday and went through the process of activating these cards and XXXX of the XXXX I was able to activate successfully. Netspend only allows XXXX active netspend cards per social security number and so when I attempted to activate the fifth card, I was prompted to call customer service to complete the activation of the last card. After waiting on hold for a customer service representative for over an hour, the representative attempted to activate my XXXX card, however she was unable to. She informed me that my account was locked and I'd have to send in the necessary documentation to XXXX in order to unlock my account. I sent in a picture of my active drivers license, social security card, and a utility bill as requested and awaited the reinstatement of my account. This afternoon, I received an email from Netspend corporation 's email that my accounts can not be activated and will be closed. I am unable to access the funds within my accounts totaling ( {$2200.00} ). And rather will have to wait almost two weeks for a check in the mail for my funds. This is unnacceptable as it is the begininning of the month, I have bills to pay, a start-up business that I am establishing and family to support. Not to mention, I never at any time violated Netspend 's terms of service for their cards and accounts! This is robbery to take over {$2000.00} from a customer for over two weeks and they have not even violated the terms of use for the services advertised. I am requesting immediate access to the funds within my cards so that I can withdraw them and cease from using Netspend.com services for the forseeable future.
10/26/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OH
  • 441XX
 Web Older American
On XX/XX/2022 I was alerted to two nefarious charges made to my Netspend card account that I immediately disputed/reported stolen. The card and account were subsequently blocked. I then had, and still have, no access to this account. I received to email notices from Netspend that the issue had been logged and that they would send me a replacement card within XXXX business days at no charge. Additionally it would be one that would be connected to this account. It has been as of this notice, 13 business days and still no replacement card. On XX/XX/2022, I received a notice that a dispute had been opened and further that at my written request I could ask for a provisional credit to my account. On XX/XX/2022, I did send a written request for a provisional credit. I have yet to receive the provisional credit on my account- it is XX/XX/2022. Additionally, on XX/XX/2022 I then received a notice ( via email as all previous notices have been sent to me ) that there is a problem with my account and that I need to call customer service to rectify the situation. However, I have been unable to reach a customer service representative as there phone prompts do not allow me to reach on unless I enter my card number. That card number is blocked, null, and not identified as usable for this procedure. I have emailed their customer service numerous times explaining my situation only to receive continuous faulty instructions on how to reach said customer service!! Without a replacement card and also not being able to reach a customer service rep, I am unable to access my account still, and have no means to reach or use my funds. I also emailed their president with no reply from them. They today emailed me stating that they would get back to me in TWO days to, what they claim, will be to solve this ludicrous situation and flaw and fault on there side of this fiasco. I have rent and a phone bill due immediately. I am anticipating being without phone service and an eviction notice in two days!!!! As of this notice I am out of the two additional disputed and illegal charges to my account plus two subsequent overdraft charges. Ridiculous! And unethical!
07/02/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NV
  • 89148
 Web
Netspend let some one go into my bank for a span of 4 days starting XXXX. They blocked my card on XX/XX/XXXX when the scammer started using my card in California in i live in XXXX XXXX and was at work during the transactions that happened in both states, netspend only gave back the California transactions and never gave me my XXXX back from the XXXX XXXX ATMs i never been to and it doesn't matter if the pin was enter corrected and they are still trying to make me feel like I took my own money or someone i know took it. They told me I cant be a Vitim of fraud in the same city i live. no access device was used so they violating regulation E. They told me I will have to wait to get the dispute documents to speak with the dispute department, I received them on XX/XX/XXXX still no call they are saying the dispute department called me on XX/XX/XXXX but i have no miss call or voicemail form that day so they are giving false information to me and telling me now I cant even speak to the dispute department every supervisor i talk to have hung up on me and I received emails I will be getting a call here it is XX/XX/XXXX and still haven't talk to the dispute department. They keep submitting request every time call for me to be told I have to keep waiting -1-2 business days. corporate supvisor never called me back synina supervisors .I sent proof that I was at work when the transactions happened and the bank isn't looking at the actual fraud. I don't have history going to banks taking XXXX out a day. I never been to those banks. I had to goggle were they was at. My email is showing proof that I just want my money that was taken form and two transactions I didn't receive the service or didn't make the transactions at the time shown and they aren't trying to give me my money back please help me look into this bank and wrong doing against me. I had to wait hours to speak to manger just be hung up on so many times and treated so wrong, this has caused me angry and stress. I'm seeking legal help how i been done treated. please help not listen to this bank I have screenshots of emails and my call log that I didn't receive a call from the dispute department.
02/16/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AL
  • 365XX
 Web
Brought a NetSpend prepaid card today ( XX/XX/20 ). I couldn't get my card fully activated because I had other cards that were on file as open ( although I had only one card active -which I'm still waiting on in the mail- and the rest were closed out ). The issue is with the process to get the account fully activated. Now I've sent all the required documents but I've been rejected for no plausible reason. I refuse to send a ID with my picture showing because the responses I've gotten back leads me to believe that NetSpend is during fraudulent activities. First I had to send documents to a company named 'Skylight ' and when I got a response, the name at the end of the letter was named 'XXXX '. The second attempt I sent it to bet XXXX ; when I got a response it was from someone named 'XXXX '. Not only was I rejected but the reasoning was invalid. I sent my ID, SSN, and Utility bill. 'XXXX ' said that my SSN was partial, but I can disprove that by sending the email with the attachments. Also you can expand and zoom attachments. So it's apparent that XXXX is deliberately trying to make this process hard and since I've send my personal info multiple to same company. I feel this is being done to store my full identity into their archives. My face shouldnt have to be shown in this circumstance because Ive a client for over 3 years and Ive sent my info in the past 2 years ( which I can verify through email ). Further more why would I trust to send my info to people that DONT EVEN USE THEIR REAL NAME. they don't even put a last name at the end. Who works for a financial institution, send financial/business emails to clients, and goes just by their first name or nickname ( Does XXXX or XXXX seem like a name you would trust your personal info too? ) No last name to help a client pinpoint or trace that person if a situation goes bad and it's their fault. That's how people " crack cards ''. They work for a prepaid company, steal your info and drain your account. I'm XXXX to be fired because she declined my access even though she has viewed all of my personal info. Also because of the delibernise I'm asking for a 200 % matching bonus of my deposit.
11/13/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • XXXXX
 Web Older American
On XX/XX/XXXX, I noted that a charge of {$190.00} was pending out of my Netspend account. The company that was attempting to charge the funds is XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX, XXXX XXXX XXXX . I immediately called Netspend and was told by their representative that because the transaction was pending, they would not file a dispute until the transaction was complete. I told them this was not acceptable as I knew nothing about this company and had not made a purchase, nor was I authorizing any transaction with the company. Netspend told me that because a fraudulent charge had been made, they needed to block card and send me a new card. They told me, by doing this, they would be able to stop any further action on the account. I spoke with a manager and she told me she would be refunding the money to the account, which she did. The following day, the funds were back in the account. However, in blocking the card, and therefore blocking the account, net spend made a transaction by the IRS to remove {$500.00} from the account, impossible. Yet, the fraudulent company, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX , who made an attempt to draw out funds again on XX/XX/XXXX, was able to do so for {$190.00}, thus making the funds Netspend had reimbursed the account for on the XX/XX/XXXX no longer available. I called Netspend again to try and resolve the issue and I spoke with an agent, and a supervisor, only to be told that NOW I needed to submit the dispute in writing and it would take 10 days from the date Netspend receives it to help qualify me for reimbursement on a fraudulent transaction that I tried to prevent in the first place. In the mean time, I have no access to my money in the Netspend account, as I am still waiting for the new card. I called Netspend again today to close the account and to have access to my funds, only to be told I have to wait for the card to arrive. I tried to file a complaint with Netspend, which they took over the phone, but refused to allow me to speak with their complaint department or their legal department, and refused to even send me a copy of the complaint they are supposedly submitting.
04/16/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • TN
  • XXXXX
 Web
On XXXX, XXXX XXXX ( formerly XXXX XXXX ) executed an action of withdrawal pertaining to an inactive account in the amount of {$130.00}. Per XXXX 's consumer specifications and guidelines, the bank can exercise its " ability to collect and procure any applicable fees from any other source of active NetSpend account, so long as the account itself is an active account and is under the sole ownership and usage of the person/persons whom 's XXXX XXXXNetSpend All access ' collection of fees for services rendered, pertain to. The card/account that XXXX XXXXNetSpend contend that the fees pertained to was, in effect, an inactive account ( 180 days ). The account, itself, had been, by confirmation of Netspend 's own operatives, officially charged off and supposedly in suspended status. There was no positive balance upon the card.The card had not been and was not being used to any extent. XXXX 's recovery department, then took it upon themselves to access a whole another account ( XXXX XXXX ), separate from any manner of connection to XXXX XXXX in any way, by using the card as a portal in order to gain access to the other account. This was done by way of the card being listed with XXXX XXXX as a funding source only for Savings. The card was listed as an external reference source only. The card had not even been utilized since its " initial listing. Again, the card, itself, was unusable as it had no positive balance upon it. XXXX 's recovery department essentially used the presence of the card 's connection to XXXX XXXX as a " back door '' in order to gain access to the other account ; bypassing XXXX XXXX XXXX proprietary security protocols. XXXX 's execution of the withdrawal itself was not authorized by XXXX XXXX, or myself in any way, or to any degree. The account at XXXX XXXX is a separate account apart from the one connected with XXXX. And again, the account that XXXXXXXX XXXX recovery team asserts that the withdrawal itself had pertained to was, in essence, a non functioning entity as it was a charged off account. As such, it is is overwhelmingly apparent that XXXX/NetSpend has perpetrated a highly unethical and predatory action.
01/03/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NJ
  • 07017
 Web
The Card company ( Netspend ) has been taking money out of my accounts with them and when I try and dispute the issues they claim that I used the Card at previous stores then they told me to file a dispute claim with there online system and that I would have to wait 10 business days to get the money back to my account. When the 10 days had passed Netspend claims that there was no issue every time I made a dispute about any of the issues they never fixed it when I would see it on the online account portal they would remove it and there would n't be any traces of how they were taking out the money from my account. They claim that this is n't true but this is what happened. When I called there customer service phone number this morning to find out why my account had been locked and why my paycheck had n't been received yet the representative stated to me the account had been closed out yesterday afternoon at XXXX central time when I asked who closed the account the representative replied their risk department. I stated to the representative that I did n't request for my account to be closed and he stated to me that I am no longer eligible to receive or have a Netspend account and he kept repeating the same thing for an hour when I requested to speak to a supervisor the representative repeated the same thing telling that I am no longer eligible for a Netspend account and that the risk department closed my account without my knowledge or consent and when I asked the representative about what suspicous activity was going on with my account he would n't say and he kept repeating the same thing telling me that I am no longer eligible for any Netspend account and then I requested again firmly to speak to a supervisor he took an hour to connect me to a supervisor and the supervisor never picked up I was on hold for three hours and no one picked up no one resolved my issues they have been taking money out of my accounts for almost a year and this is a huge hardship because I have bills to pay for and a child to take care of. I ca n't by food for my child or my self. I ca n't even pay for transportation to and from work or even emergencies.
11/20/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 91709
 Web
I have had a Netspend prepaid debit card with no overdraft for a couple years with no problems. Recently at time when my account balance was {$0.00} Netspend claims I purchased XXXX XXXX stuff and they approved a purchase and made my Card balance - {$190.00}. Normally they text me on all transaction but not on this one so when I deposited {$100.00} two weeks after the incident I was surprised to find my {$100.00} unavailable and my account negative another {$99.00}. Only after calling customer service I was informed of the fraudulent transaction for {$190.00} with XXXX XXXX two weeks earlier so I filed a dispute. I never ordered, downloaded or used anything on their web site and I couldn't have if I wanted to with no money on my card. The purchase shouldnt have ever been approved if there are no funds. Netspend did an investigation and mailed a letter to me saying that they contacted XXXX and they said their evidence that the purchase is valid is because they have my financial info that I gave them for my XXXX wallet account and should be confidential. Having that info is no proof. They said the second thing that is proof is that I went on XXXX " XXXX '' and downloaded games and virtual currency which not true either and different for their first claim that it was a purchase from XXXX. All of that is irrelevant because anytime there are no funds all transaction are not approved. I disputed the fraud in writing and informed Netspend I never downloaded anything or used anything from XXXX but they are saying I must pay it. There are blogs I've found many many people that are having the same problem with XXXX that they never ordered from them but have charges. I don't have a credit card its a prepaid debit meant to never have debt. I don't even have the {$10.00} overdraft. Nothing like this has ever happened in the past and I wonder why they paid this transaction are trying to make me pay it. When I contact Netspend they say there's no number I can call to talk to Netspend Dispute Resolution Department and they are the only ones that can do anything about this issue. They also can not give me a phone number to contact XXXX.
11/06/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • TN
  • 379XX
 Web
On XX/XX/XXXX, we received in the mail a solicitation for a " No-Cost Direct Deposit '' prepaid Mastercard, with a card in the name of our minor daughter. She has never worked nor applied for credit so I'm not sure how they got her info. The company is NetSpend & the financial institution is XXXX. The first number I found to call them was to opt out of future mail offers. XXXX I had no option or opportunity to speak to a person to complain that they were soliciting a minor, who can't enter into a contract. ( Therefore, soliciting a minor to enter a contract should be illegal as well!!!!!! ) The second number I found was a privacy insert for XXXX. XXXX This number was listed as " to limit our sharing '' or " questions? '' which I didn't feel as though was applicable. The third number I found was on the insert to upgrade to Netspend Premier. XXXXNETSPEND When I called, I was promoted to enter the card number then told that since it wasn't active, I couldn't upgrade & was redirected to activate my card. Still NO option of speaking to an actual person, just all automated. The last number I tried was the number listed to activate the card, which I didn't intend to do but was looking for a person to complain to about them soliciting a minor. XXXX The first time I called, the auto answer told me I'd been selected to receive a special offer, then asked a bunch of questions about my vacation preferences. Finally, it told me I'd won a XXXX cruise at the low cost of {$55.00} per person. I declined. Then, it started a pitch on some kind of auto program. Honestly, I kind of tuned out to the details. All I wanted was to speak to a person! I also knew i would decline any offers. I was also looking through the 20 page Terms & Conditions for another number, as I had very little faith I would ever reach that actual person. When asked to accept or decline, I declined & the call disconnected. I immediately called back & the auto response was that " this call wasn't active '' in my area. I called a third time & the auto response was to ask me hit the # key for a directory. I hung up & called a fourth time & received the same auto response.
01/26/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • VA
  • 23323
 Web
My experience with the company have been a total nightmare. I have an account with the company that I had to close due to all the fraudulent activity since XX/XX/XXXX. I have disputed the amount of {$2800.00} with the company and was just advised no error was found and no one can explain why. Every time the company sent a new card when it was activated unauthorized transactions occurred. This have been since XX/XX/XXXX. I have been calling and calling and there is still no resolution. I honestly feel some fraudulent matters are happening internally as well. Someone changed my username and password several times and I was advised it only could be done internally. I have spoken to several representatives and asked to speak with a supervisor many times. Every time a supervisor is requested I am kept on hold for hours and no supervisor answer the call. A supervisor finally called me back after I was advised will receive a call within 30 minutes. However, the supervisor called at XXXX XXXX EST so I missed the call. I am working with the XXXX XXXX XXXX as well. This issue have been going on too long and have impacted my household. I was advised I will receive a provisional credit and now advised no error was found therefore no credit will be issued. The employees can not explain why and state they have not received the disputed information and I sent it 3 times and received the mailed delivery email. The account was open over a decade and now I am experiencing this. Direct deposits were made from my employer to the account every XXXX and once made it seemed as if unauthorized transactions were made. I have not used the card since XX/XX/XXXX then called to request to deactivate it due to fraudulent activity and some how the funds deposited into the account were still used. I have been calling since XX/XX/XXXX ; however, the dates listed are some specific dates. XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX. This is multiple times most days. The only reason why some calls stopped for a while is because we were advised we would receive a provisional credit.
02/22/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 92870
 Web
I have direct deposit on my NetSpend card and I lost my NetSpend card and canceled it and I have been trying to transfer the amount allowed to another NetSpend account and have been trying for three days now with no success because they keep giving me a hard time and i have called a total of 14 times in one day alone and getting some recording 4 times in a row saying they could not hear me and it was my phone that was having difficulty and each time was the same voice and same exact message pretending to speak to me when it was just a recording. also they went from giving me different information each and every time i called about how much money i was allowed to transfer and each time i was getting told the amount went lower and lower at the very end i was only able to transfer XXXX dollars, which makes me feel like i am being deprived of my own earning and they have complete control over my money. in the end i asked to speak to a manager or supervisor with the last 3 reps i spoke to and each time they were hesitant and made me wait more then 45 min each time to then lose the call when being put on hold, so i decided to wait another 45 min one last time and finally i was able to speak to management which also gave me a hard time. so they went from me being able to transfer XXXX in the morning to XXXX dollars by XXXX XXXX a total of 1 hour and 45 min i think is not fair or comforting plus they would not give me contact information on anyone above them to contact and kept telling me that they would send an email to them and i would be contacted in two days. lastly it has been more them 2 months that i expedited my order for a new card which i was charged and was to get in the mail within 2 days and never have recieved it and i have called many times about the matter each time being told that they will send a new one and cancle the last one ordered so that why i have to keep transfering money to a new card each time and being charger XXXX dollars for each transfer which is robbery when they are failing to meet my needs as a customer. this is my hard earned money and they are holding and keeping it away from me.
11/30/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Company closed your account
  • TX
  • 77033
 Web
On XX/XX/XXXX I ordered a new card with Netspend, I been with them since XXXX when I started receiving my XXXX benefits. On XX/XX/XXXX I was told my card wasn't delivered cause i forgot to change my address. I called them on XX/XX/XXXX to speak with someone about my new card and was told by # cust reps my account had been closed, I questioned the reason and was given nothing. They just stated I was no longer eligible for netspend services. On XX/XX/XXXX I called & went to the XXXX XXXX to change my Account info to get my direct deposits but was told that the deposit for XXXX was already sent and nespend will reject the deposit, send it back to XXXX and put on my new account. It was gon na take 5-7 days to fix everything. I decided to call netspend again and spoke with XXXX reps & XXXX supervisor XXXX reps stated my account was closed and that my direct deposit will be rejected. I then spoke with a supervisor that said everyone was mistaken my acct not closed its just a restriction on it and it will be lifted in 24 hr and the rep stated the same thing. Both even acted like they was reordering my card for me. On XX/XX/XXXX my direct deposit was posted despite being told it would be rejected. So on XX/XX/XXXX I call again and was told yes they posted my deposit and now instead of me having to wait 5-7 days now i don't know when they'll send me a refund check for {$2200.00}. Then again i speak with a supervisor that says its not closed its just restricted and i got to wait another XXXX hrs to get it released. I told each rep & supervisor my situation i'm a single mother with a XXXX yr old son and we are homeless right now and that money was what I needed to have a place to live, eat, have gas & give my son lunch money now i'm broke sleeping in my car with my son and {$2200.00} sitting in an account I cant touch. Whats worse is I don't even know why and cant explain to my son right now. I need help ASAP please. I'm up now at XXXX XXXX and my account still has a block. Imagine being hungry & homeless with {$2200.00} sitting in an account but you cant get it and you dont know why. Again I need Help ASAP please.
06/02/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • NY
  • 11374
 Web
The key issue here is that netspend debit cards are marketed and sold next to giftcards in pharmacy and convenience stores, but the XXXX classes of cards have significantly different rules of use. As a result, people buy debit cards, thinking they are gift cards, and when they are given to their recipients, they are done so without the recipient agreeing to significant fee rules which start upon *purchase* of the card ( vs *activation* of the card ), at least in the case of XXXX debit cards. As a result, the card value can be greatly reduced from the original value even before initial activation. The story : My kids received netspend debit cards from their grandparents for XXXX, each with {$75.00} on them. My parents thought they were giving the kids gift cards, not reloadable debit cards. Kids being kids, they forgot that they had them, and by the time we activated them 5 months later, they both were expired, and XXXX had a value of {$57.00}, while the other had a value of {$32.00}. In addition, a significant amount of personal information was needed ( social security number, address, etc ) to activate and use the cards. While the agent was able to arrange for the kids to have the remaining balances, l 'm extremely disappointed with the significant fees that were incurred before the cards were activated, and the difficulty in receiving back the cash originally put onto the cards. Basically XXXX received {$60.00}, 40 %!, of the money paid while providing absolutely no product or service ( other than a plastic card to be given as a gift. ) This just is n't right. I do n't know what to tell my kids about the gift they received from their grandparent - how do you explain to a XXXX that the bank took over half of their money? A cautionary tale to be told far and wide. It really is terrible to market these cards next to gift cards that have totally different rules so that someone mistakenly picks XXXX up to give as a gift, and for the receiver to be subject to unknowingly be subject to significant fees - I as a receiver did n't agree to these terms, yet I suffered the consequences. It really is n't right.
04/24/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
  • NV
  • 898XX
 Web
On XX/XX/2018 I was making a reasonably large purchase in the amount of {$3700.00}. I had {$4100.00} in my account. I called Netspend customer service to ensure the transaction would proceed without issue. I was reassured that there would be no problem. I informed them the location, amount and company name the purchase would be from. approximately 3 minutes later, the card was swiped and declined. Netspend held {$4100.00} on the {$3700.00} charge. I called customer support and they informed me that Netspend holds 15 % on all rental charges. This is something that is not in the terms and conditions. customer support informed me also that to receive my money back, i would have to provide them with a confirmation receipt that the transaction was declined. upon providing them with the only documents i was able to get, they informed me that it was insufficient and that there was nothing more they could do. The merchant had sent them an email with the declined receipt attached. 2 representatives would not transfer me to a supervisor, and all of the reps would not allow me to be transferred to a united states call center. XX/XX/XXXX, i received a call from their corporate headquarters to verify the transaction had been cancelled. The funds were immediately released to my account with no further question. I spoke to XXXX XXXX, Corporate customer experience representative. I asked him where this information was in the terms and conditions, he informed me that it was in " pending transactions ''. after searching through the document, i was unable to find anywhere that addressed rental transactions. I asked him to locate it for me, after which he quickly ended the call stating he didn't have the time. I am very upset with the customer service of this company. There is a huge communication barrier in the fact that many of the representatives do not understand the english language well. To top off the matter, they will not transfer their customers to an american center where the communication will not be a barrier. If customer service is an important matter, this company is not one to give business to.
05/14/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • OK
  • 731XX
 Web
On XX/XX/2021 I woke up from working my overnight shift to find a charge in the amount of {$1100.00} had been charged to my netspend ( Ace Flare ) prepaid card. I immediately contacted customer service because I had an unauthorized charge to an XXXX # XXXX in XXXX XXXX, Texas. I filed the dispute as they requested. As I was talking to the representative I received an email stating my card was recently added to XXXXXXXX XXXX ( I own an IPhone ) I was also informed someone tried to access my account from a different number the same day but was unable to verify the information on the account. I explained to the representative I was in Oklahoma. Theres no way I could have made it to Texas and made this purchase for I had just got off from working my overnight shift and had went to a local florist and purchased flowers for my coworker using my other bank card. I took all the necessary steps such as changing the address, getting new login information for my mobile account and requesting a new card. I had to use my home loan down payment money to pay my rent and other bills until they posted the provisional credit. Just to find out today they are trying to say Im responsible for the charges on my account and after their investigation they found no error in the charge are going to reverse the credit. Wanting me to have the funds available within 5 days. Every representative I have spoke to has tried to push off the resolution time by asking me to wait for 10 days for all these bogus documents validating the charge. I escalated my call to a supervisor named XXXX Manager. She continued to tell me I have to wait for documentation. I continued to ask for another supervisor or someone of power to discuss this issue. She transferred me to an XXXX XXXX who continued to say the same thing. They are trying make me pay for the funds that I did not use. It was fraud and theyve treated me like a criminal and I have not done anything. Im curious on how they concluded I made the purchase without asking me for any other additional or supporting information or even talking to me during the dispute process.
05/13/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MD
  • 21921
 Web
Ive had 2 Netspend cards. 1 for several years and the other opened in XXXX. My tax refund for XXXX was deposited in said account. So again my XXXX refund was deposited in the same account. Fraudulent charges were made on the account and card is no longer in my possession. So I file a claim. While waiting for the claim to be investigated I had called in to check the status. I was then told I was not myself, XXXX XXXX. I then lost online access to my account. I was asked to provide identification, which I immediately sent in. The following day I received an email stating my account was closed. After that date of being told my account was closed, my stimulus payment was deposited. I later received a letter stating the claim is now closed. Errors were found and any provisional credits given to me were now permanent. I then contact the IRS because I was unaware it had been sent to Netspend. They advise me that it was and that its very odd they havent received it back of the account were closed that banks are to send any deposits made to a closed account back within 7-10 days. I contact Netspend regarding the money that the claims were made about and why I havent received a check. They have told me over 3 dozen times that it is being investigated by their fraud team. But the claims already been decided in my favor? They also are investigating my stimulus deposit. But my account was closed so it should have been sent back? So whats happening is Netspend is not able to differentiate the two IRS deposits and are leaving me without my money. They are also illegally holding deposits made to a closed account. Ive contacted them by email and phone around 70 times and no one is ever able to assist me. They will not release my money to me. Ive contacted corporate and they have not helped either. Netspend has been sued by the FTC for the same exact tactics. I just want my money from my tax refund returned to me and my stimulus payment returned to the IRS so they can mail me a check. Its disgusting that a company would hold citizens money at a tile when so many have been displaced from their jobs.
07/27/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 75087
 Web
On or around XX/XX/2023 I lost my Prepaid debit card. I last used my card on XXXX { {$16.00} } earlier that same day, I went to the gas station that may be where I lost my card. I eventually went home and realized I lost my card. I immediately called to get a replacement card. I then realized that someone found my card and was using it without my permission. I followed the instruction of the representative and soon filed a dispute but it didnt include all charges so another dispute had to be filed a day later ). I was told I would receive a provisional credit in 10 days while they investigated my dispute. The unauthorized transactions were : XXXX { {$20.00}, {$50.00}, {$20.00} ) XXXX XXXX XXXX XXXX XXXX totaling over {$2000.00} approximately XX/XX/2023 The bank decided to close my account, refund me the remaining balance that was left in my account after the fraud { XXXX } And stated no error occurred and I would not be receiving any refund from the dispute I filed. The agent sent an email to me this all occurred today after I filed a XXXX complaint the bank decided to retaliate for me asking question.I have since then made several calls and asked for the documentation they used to come to their decision, but I have not gotten any satisfactory answers. I followed all the bank 's protocol for losing a debit card, ( I notified them within 5 hours after losing it. ) I filed a dispute once the transactions posted to the account. But yet they are denying my dispute and closing my account. I think that is very unfair. The agent told me that they determined since I filed a dispute for charges I didnt conduct after my paychecks went into the account that I mismanaged this account or caused account abuse when I asked for explanation as I havent violated any terms and legitimately didnt make these purchases the agent told me that they feel Im a high risk because I filed a complaint. This feels like consumer abuse and again NetSpend intentionally withdrew the money and then blames the consumer and when you question them about it they immediately close the account and say you are high risk.
04/30/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • WA
  • 98498
 Web Servicemember
NETSPEND WILL SLANDER YOUR NAME. They ca n't use the same verification process for everybody for whatever reason, and will allow ANYBODY to open an account under your identity without proof. They will then force you to claim ownership of anything made under your name, but due to discrimination, they will not allow you to gain access to information, submit fraud claims against problems, nor will they treat you with respect during customer service calls that you 'll have to place weekly for 7+ months before seeing ANY progress made. Do n't worry out of curiosity, even after all that, you 'll still leave with unsolved problems, Recently hired a lawyer to consult me through my problems with Identity theft and I 'm finally figuring out who was helping my name become compromised! Netspend has recently had to send multiple checks to me in order to refund MY money that was placed in their " bank '' with trust. It to over 7 months ( and weekly unsatisfactory phone calls ) to receive {$590.00} of my remaining balance after they decided that closing out accounts with money still in them, Lying MULTIPLE times of the whereabouts of MY money and treating me with utmost disrespect and condescending nature about fraudulent accounts opened under my name with no verification process would be easier than just doing what real banks do and VERIFYING IDENTITIES, I called to ask for information. Since I have been fighting Identity theft for quite some time now, I 've dealt with multiple companies, but Netspend was the first to know when I reported fraud before I even knew what was happening and yet, they seem too eager to hire inadequate employees who ca n't verify your information, but can allow an account to be opened without your knowledge, approval or authorization. They allowed FIVE accounts to be opened under variations of my name. Some of which, did n't even have an email address, but were pinned to my name and " verified '' with my STOLEN ssn. It 's crazy how little security goes into opening accounts, but they have all the security in the world to protect information used to commit fraud.
05/04/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • VA
  • 23224
 Web
I received a letter from President Trump today about my direct deposit of {$1200.00} stimulas check, I never received was directly deposited into my account. When I contacted XXXX XXXX XXXX, they claimed the money was deposited into a Netspend account with an account number I do not have?. I still have my paycheck going to my debit card. Netspend never contacted me about my {$1200.00} STIMULAS check, yet they deposit my paycheck into my account every 2 weeks. I've tried contacting them but the answering service states if you are calling about a stimulas check, please DO NOT CALL. You stay on hold so long, nobody ever answers. I sent messages through their email portal. I filed a complaint with IRS and the FTC. I've been with them close to 10 years. Whenever I close a lost card they always have transferred my money. But last year, I had a problem with them making me pay a fee to transfer my money when they issued me a new card. I paid the fee several times before I eventually got all of my funds off of the card. My check went to some unknown account, I do not have. Then they sent me an email and upgraded my account without my asking, which will close the current account. When I got the card, I chose not to close this account. I questioned the reason why they are sending me this brand new card. I chose not to activate the new card. I want my money back into my account. You see, I know that once you activate that card they will hold back money until they get your ID and SSN info again. With the COVID 19 situation, that may never happen anytime soon. So I didn't activate the card. That's fraudulent and they do it throughout the year. I don't need a new card, I need my money. Here 's what I see when I open my account online : Your upgrade is waiting for you! XXXX, if you haven't already received your new Netspend All-Access Account By XXXX materials, it will be arriving soon. When you receive it, open your new All-Access Account and activate your new debit card. Account opening is subject to ID verification and account status ; your account must have a positive balance.
11/02/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • OH
  • 444XX
 Web
On XX/XX/2019 I purchased a NETSPEND card and loaded {$100.00} onto it for paying bills. I have a XXXX XXXX XXXX with a XXXX XXXX who got ahold of the card and called the activation line he only gave them his name and hung up ( he is XXXX and doesnt understand mentally what he was doing ) .I called later that morning to activate the card gave them my social security number, Birthday etc and I was transferred to a customer service rep who stated that I had to email them a copy of my social security card and ID as well as my childs ss card and birth certificate and proof of address and they stated that the funds would be released within 6hrs. Instead they then requested the mother of my childs info so thought it was absolutely absurd but we complied.they wont except her Ohio state issued ID that she purchased that same day and they want court papers stating her name was changed except her social security number has never changed from her maiden name so we can not give them things that dont exist and they claim without it we can not get our money. Well first of all we dont understand why, how or if its even legal to do this because its not in her name in the first place, secondly they said if we provide proof of my identity that it would be released within XXXX I comply its accepted and they then want something else and the things theyre asking for are rediculous. It is now XXXX XXXX and my phone and electric are shut off because I can not pay my bill.Im XXXX and have XXXX XXXX children one whom is chronically ill with a XXXX XXXX and fluid problems in his XXXX he spends weeks and sometimes months in the hospital and this company has seriously caused us tremendous hardship. I have several emails to show the constant changes in whats required and I saw that the FTC has a lawsuit against them already for similar consumer rip offs.if you can please help me Id gladly share my experience with others to prevent this company in my oppinion scamming others I wish I had never used this service. It was the first and I assure you the very last time Ill be a netspend customer.thank you
04/14/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NV
  • 89117
 Web
On XX/XX/2023 I was attempting to log into my bank account via online banking and discovered someone was able to change my passwords and login info. I called my bank, Netspend, immediately at XXXX with phone records. Got everything changed back, however nothing else was done. The next morning at around XXXX, the same individuals who hijacked my online banking account did so again. However this time I had just gotten my paycheck the night before. I even opened a savings account the night of the XXXX to begin saving for my first rent payment of the new lease. They moved the money I had just put in my savings and transferred it to another account with a card Ive never owned in my life. I called at XXXX when I was at work and wanted to log in and make sure that my paycheck was safe only to come to the horror that my passwords had been change again and saw all my money was taken from me. After disputing the transaction and waiting the entirety of the 10 business days for the bank to investigate they determined that it was not fraud based on the fact that the person logging in and doing the transfers did so on a pay day and therefore had inside information despite the fact the account was compromised less than 24 hours before that, which the criminals could have just looked at my transaction history and seen when I get paid next. They also claimed the transactions were done on an IP address or device linked to me. However I just got the investigation paperwork yesterday, XX/XX/2023 and they include the IP history of my login attempts and it clearly shows that the transactions are being done from an IP address that only shows up at that time, and never shows up again! They dont mention the device or anything like that. Theres not even a history of looking at the account XX/XX/XXXX to see if the IP addresses matched those of the ones who ultimately stole my money. Ive tried and tried to get in contact with their dispute team to resolve the issue but Ive been told multiple times I will be called in two business days and havent received a single call from them in over a week.
06/10/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • AZ
  • 85201
 Web
XX/XX/XXXX I purchased a NetSpend debit, this was to help me purchased student Bus Pass which was subsidized by the University, I needed the Pass before the spring semester break. But the ACTIVATION of the card became problem. XXXX spring semester I purchased similar card and an account was opened with the assistance of an agent and after using the card I destroyed it, because I did not intend to keep the card. Little did I know that the account was still active without any activity after a year, the home address I used I believed was my campus housing address in college, but I still have the username and the Password. I tried activating the card but it did not go through just by filling in my name, I have a popup notice to call the customer service, and I did called and I was told that, there was a restriction on my card and the activation needed confirmation that it was me. I sound stupid, and have no sense in the request. I asked if the debit card originally has a problem and the answer was no, and if it was a new card, why was it having trouble to activate? They could not provide me with any legitimate reason. I explained that the previous card was discarded because my intention was only one time use. They are requiring my social security card and my state ID, I provided my student ID, my employment card ID, and Bank Card bearing my ID, but they are not ready to activate my card. I made more than 30 calls up to now, today this was my third call. If the card doesn't have any problem previously then why would it be a big deal activating the card. Date purchased XX/XX/XXXX, amount {$85.00}. Purchased it from XXXXXXXX XXXX XXXXXXXX store, XXXX XXXX XXXX, store location address : XXXX XXXX XXXX, phone number XXXX. I have the receipt. I don't see any trouble in activation, I since have contacted XXXX corporate office and they see why they can " activate my card. The number of days they kept the card needs interest on the amount. Ket sound more of scam. Thank You. For any further assistant please contact me through this same email address or call XXXX Thank you.
12/26/2017 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Fees charged for closing account
  • NC
  • 27403
 Web
On Thursday, XX/XX/XXXX, I went to XXXX XXXX XXXX in XXXX, NC, to cash a money order. I filled out the necessary forms and was told that a checking account would be opened for me. I stated that I did not want the account. My money order was cashed, I was told to press several buttons ( Green and Red ) on the credit card machine, and then I was given a packet of information describing a checking account ( XXXX XXXX XXXX by XXXX ) that was opened for me. The cashier told me that the account was opened automatically for everyone and that I would just have to call XXXX and cancel the account if I did n't want it. I called the phone number provided as soon as I left XXXX XXXX XXXX and was told by the representative that I could only close the account if I paid a {$15.00} closing fee. I explained that the account was opened without my approval, but the representative insisted that I had to pay the fee. I asked to speak to a supervisor and was connected with XXXX. XXXX also said that I needed to pay the fee. When I refused, he stated that I needed to return to XXXX XXXX XXXX to have the account closed without a fee. When I pressed him on why the bank itself could n't do this and that I was going to contact the CFPB, XXXX placed me on hold. When he got back on the phone, he stated that he was closing the account and waiving the fee. He stated that this would take 1-2 days. On Tuesday, XX/XX/XXXX, I received a text message stating that my XXXX XXXX XXXX Debit Card was mailed. I called XXXX again to check why the account was n't closed. I spoke to a representative who said that the account was escalated to a manager, but not closed. After being placed on hold several times, the representative told me that I could only close the account if I paid the {$15.00} fee. When I explained my previous experience and the resolution given to me by XXXX, the representative said she understood my concern, but offered no resolution other than me paying the fee. I asked to speak to a manager to resolve the issue. I was placed on hold for 40 minutes before ending the call.
02/22/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • MO
  • 640XX
 Web
Ok I've had a NetSpend card for awhile. When ever a charge I didn't authorize show up. It took weeks to months to get my money refunded to me, which brought on some battles. Happened again XXXX. We're arguing back and forth about getting my money back sooner on something that wasn't my doing. Talked to like 4 people before I got a little testy. I no sooner got one put back on my card. From XXXX, that night at almost midnight got hit again by a go fund me acct for XXXX. So I complained right the while I was still on the phone with NS. SHE WAS trying to get me to call back and dispute that one in a week. I said no it's pending, stop it now. Of course that couldn't be done. So had waited 20+ days and the fight was on again. So yesterday the XXXX, I was asleep it was before XXXX. And my phone starts dinging and going off. 6 yes 6 more charges were coming off my card still. Long story longer I then get a text they suspect fraud on my car and locked the acct and stopped my card. What little money I still had on my card for frozen too. So I'm broke can't get it off the card now. The person then informs me they mail me another card take 10 days, then we'll open me another acct after I get it. I said dude it was directly deposited to you guys and that acct. That you just froze and locked So where the XXXX is my money going to be deposited now. He tried saying to let them know when I get the check and they LL grab another card. I said really, how am I going to pay rent with no cars e and no clue where my money is going. So not having another account to put said money, I don't even know if there's enough time to get one open and try to figure out where it will be deposited, seeing how I have less than a week to do all of this hoping to catch idk who to catch my check in time. Or they can mail the check back and couple be lost for weeks. I didn't ask them to close that account without giving me time to get anything left off my card. I'm so done with them. I don't know what I should be doing they've got me, crying cuz I'm stuck don't know who to call nothing
06/05/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NY
  • 10023
 Web
I used my NetSpend prepaid cards in XXXX platform only later to be advised that all bookings were illegal transient use unsafe and other. Requested NetSpend to issue charge back after all the work I did to assist they in filing 2 claims under # XXXX and # XXXX they issued credits but we're not paying all the disputed charges in my claims that I submitted. NetSpend closed each account I had .then blocked me access via calling them having hard time to collect the remaining disputed charges, NetSpend sided XXXX validated them, they couldn't each booking was short term illegal contrary to NY multiple dwelling law in fact NetSpend wouldn't send me any rebuttal by XXXX I had to beg them for it yet what they provide was baseless. NetSpend then told me in on my in and won't go after XXXX too resolve it Ms XXXX from NetSpend said that. I went back to them via e-mails and calls telling them it's part if my claims you can't. You also violated my rights under fair credit act. They distressed me so much. I had two charges XXXXand XXXXthst are pending they refuse to restore the charge back to me knowing they are illegal and city if XXXX XXXX issued violations illegal transient use, fire hazards ECT. You can't allow them to go unpunished they said In not entitled to use their services anymore either all cause I file a claim. They are unfair violated my consumer rights under fair credit act ECT. XXXX platform is illegal entity charging excessive fees for unsafe illegal transient use. NY building Dept in fact issued violations for illegal transient use of apt and other fire safety issues ECT. Contrary to law here. NetSpend contradicts itself if you restored a charged back on a few you can't ignore the others they are all illegal bookings. NetSpend is involved deceptive practices they try to not send me other fees till I caught them. They owe a duty to continue the claims that were unaddressed. XXXX can't validate what's illegal it's proof they admit they allow these shirt stays unsafe fire hazards conditions to the public and NetSpend is condoning it.
11/28/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • TX
  • 78741
 Web
I have had multiple accounts with Netspend for many years, and my most recent account for almost two years. I filed a dispute with Netspend over a {$36.00} charge through XXXX on XX/XX/2020 for a charge paid out for no delivery. The dispute was investigated and closed without Netspend contacting me. I called and emailed Netspend on XX/XX/2020 to re-open the dispute because no one contacted me regarding the response, or to provide me with the follow-up documents from XXXX for me to respond to. I requested a manager call-back to speak with someone about the dispute, and was told the request would be escalated and someone would call me within 24-48 hours. I never received a call back. On XX/XX/2020, I received a text message that I needed to contact Customer Service about an issue with my account. When I called them a few moments later, I was told that Netspend had closed my account without contacting me, with over {$3000.00} of my money tied up in my account without a way to access my funds. I have made multiple calls, was told multiple times that someone would send a follow-up and escalate, and each time told it would take 24-48 hours for a call back. I was also told that someone tried to call me and that they had left messages, but my call records show that no call was made to contact me and no voice messages were received. The company is refusing to open my account for me to withdraw my money, or to contact me back. Since this account is my primary account and all of my funds are tied to this account, I have had no access to my money, and the company is refusing to allow me to withdraw, access, or transfer my money to a different account which is now causing financial hardship by the inability to pay bills, rent, or purchase fuel for my vehicle to even get to work. When I try to call them, I get hung up on, transferred back to a queue, or refused any action to resolve the issues. I am at risk of losing my job for not being able to get to work, and of being evicted for not being able to pay my rent. I want resolution, and I want my money.
03/03/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 92562
 Web
On XX/XX/XXXX I filed a dispute with netspend an online banking app that I have used for over 7 years NEVER HAD ANY ISSUES UNTIL AFTER COVID-19 since XX/XX/XXXX this company has gone down hill! OFFERUP IS THE ORIGINAL MERCHANT THAT I HAD THE DISPUTE WITH FOR OVER {$190.00} IMMEDIATELY I REALIZED THE MISTAKE CALLED THE MERCHANT ( they were more than apologetic for the bill ) BUT IT WAS XXXX THAT HELD THE ABILITY TO REFUND THE MONEY DUE TO OFFERUP USING XXXX AS THEIR THIRD PARTY PAYMENT PEOPLE so I call XXXX aka XXXX XXXX.. THEY SAID WE ARE NOT DISPUTING THE DISCREPANCY ; but when there are multiple requests for refund all at once we have a computer generated denial that automatically generates SO WHAT XXXX TOLD ME PERSONALLY NEEDS TO HAPPEN IS MY BANK NEEDS TO JUST SIMPLY CALL XXXX XXXX WITH THIS REFERENCE # .. and initiate the refund process and we would be more than happy to refund the XXXX .. tic toc tic toc FOUR MONTHS LATER STATUS OF THE DISPUTE???? PENDING INVESTIGATION I HAVE SPOKEN TO THE MERCHANT MYSELF BOTH OF THE MERCHANTS INVOLVED AND THE ONLY PROBLUM/ HOLDUP IS MY SO-CALLED BANK!!!!!!! I called them over and over they hangup on me claim I can not speak to the CLAIMS DEPARTMENT and they have no way to reach them!!!! PLEASE WHEN I ASK TO SPEAK TO THE SUPERVISOR ON DUTY I STAY ON HOLD UNTIL THE LINE DISCONNECTS OR IM REROUTED TO THE BEGINNING OF THE AUTOMATED PHONE SERVICE and am greeted with please enter you debit card number?!?!?!?!! PLEASE HELP THIS IS DUMB AT THIS POINT I JUST WANT MY MEASLY XXXX back and to close my account while holding this fake banking system ACCOUNTABLE!!! that is OPENLY AND CLEARLY ROBOTIC IN NATURE VERY unempathetic to the devastation this has caused a already struggling customers situation, in conjunction with providing unethical services to a loyal consumer, or any financial institution who manages issues with a customers funds or disputes with a merchant in such an unprofessional fashion with zero regard to their customers escalating financial situation worsening when the fix is a 5 min call!!!
07/28/2015 Yes
  • Prepaid card
  • Payroll card
  • Unauthorized transactions/trans. issues
  • MD
  • 21221
 Web
NetspendXXXX XXXXMy card was hacked a year ago during a breach with XXXX XXXX. Netspend notified me and sent me a new card and my old card was supposed to be cancelled. I noticed on two different occasions that the card was still active so I called customer service and attempted to speak to the customer service. I say attempt because the only english they seem to speak is what is written on their script but they assured me the card would be cancelled. Well here we are a year later and the card that was supposedly cancelled got used in XXXX about 7 times within 15 min and took {$600.00}. I immediately called when I got the text alerts ( the charges started at XXXX and I called at XXXX same day ) and told them not to approve the transactions which were still pending. Again the lack of understanding english was a huge barrier and three different customer service reps told me different things. I finally got someone from corporate to call me back three days later and she stated since this was clearly their fault my money would be credited by the end of business. Here we are and no money. I am unable to talk to the corporate office again they told me they cant transfer me, my money is no longer pending but paid to the company in XXXX, and now they are telling me it can take up to 60 days to see my money because it was posted I had to file a written dispute that must be investigated. They admitted to me that this card was part of the security breach and should have been cancelled but there was nothing they can do to help me and they refuse to transfer me to corporate again. This is outrageous, never have I had such difficulty when a company clearly dropped the ball. Now my mortgage is going to be late and I have no idea when I will see my money. They refuse to allow me to speak to an American or give me the corporate number. Total I have spent over 5 hours on the phone and all I get is some foreigner reading off a script. They will not give me their names either when I speak to them! I am wondering if I should contact an attorney.
10/09/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • OK
  • 744XX
 Web
Hi I have a NetSpend prepaid card and NetSpend is holding my money to my government check and will not release my money to me they had blocked my last card cause of transactions that I didn't know about and they disputed the charges that was on the card they sent me a new card and they have blocked it put restrictions on the card so I have no access to my money and they will not release me my money from my government check to me on the card they told me to verify my identity and they will check my account to access after I verify my identity they still will not release me my money to me on my card taking me through verification after Verification process and keep continuing to hold my money so I still have no access to my money they have also charged me for a card that I didn't order social security can't help me as they said they are not responsible for early deposits to the NetSpend card and told me that I needed to deal with NetSpend to get my money from them but NetSpend will not release my money to me I've tried to pay two bills it declined payment and I couldn't even get any money from the card at two different ATM locations as NetSpend locked my card and put restrictions on the card when I call NetSpend to talk to them about me not being able to get any money off my card at any ATM locations they take me through verification process again as to see if they can open and look at my account and saying my answers are not what they have on file someone has hacked into my NetSpend account and changed my email address that I had set up with my NetSpend account so i can't login to NetSpend to change password or on the NetSpend app and I still have no access to my money or account and they have changed my anytime alerts number that i had set up with NetSpend so i cant get any texts alerts from them i also cant pay my rent buy any food or pay any bills can't even pay for my prescription meds as NetSpend locked my card and have restrictions on my card and I still have no access to my money please call me XXXX at XXXX thanks
07/11/2015 Yes
  • Prepaid card
  • Payroll card
  • Fraud or scam
  • DE
  • 19720
 Web
I received a letter in my mailbox from netSpend out of XXXX, Texas it is a Prepaid MasterCard that you can load your full or percentage of your paycheck to. This company even provides you with a Routing number XXXX and an account number XXXX through XXXX, ( this is not my information it is theirs ) I believe they are in XXXX XXXX, South Dakota. The thing about this prepaid card is in order to set it up you have to enter the XXXX digit card number and then the # key. Then they ask you for your SOCIAL SECURITY NO. and DOB. You can not speak to anyone at this company until you do those following steps. What makes this situation weird is I am unemployed and as random as this card is there are over XXXX complaints on line from people who have given this information on line and have lost their paychecks and have bills that are past due. I actually put in a fake SS no and a fake DOB to see what would happen and I was able to give the card a XXXX digit pin. What makes this bad is after I spoke with this company over the phone I got an email where someone had changed the pin number. This company is in the business of scamming people out of their paychecks by making them use their financial institution to deposit their money. Many people are not aware that this tactic is illegal. The mention on the letter that they do not accept printed checks, they do not accept deposits via wire transfers, if you do they will return the check to you or destroy it. Only the person on the card can make the direct deposit. The note directly under the card says " I indicated that I had an interest in the card and that is why they sent it to me ''. I have never heard of this company nor did I intentionally or unintentionally ask for this card- so that is a lie. Once a customer signs up for this card giving them their social security number the company now has access to your credit and all of your other banking and credit reports. They take money from your account, add stop payments to other bills to other companies and put stop payments out on you.
05/14/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • WA
  • 98087
 Web
An unknown person with an telephone # beginning in XXXX called in to XXXX last week trying to breach my account. Netspend/XXXX put my acct onhold. I called in several times this week XX/XX/XXXX thru XX/XX/XXXX. XX/XX/XXXX I was not able to get thru to anyone on several attemptd, in which i can get phone records and recordings for calls. TuesdayXX/XX/XXXX..I spoke w/ reps " XXXX Bagde # XXXX and XXXX # XXXX i WAS N 2 SEPERATE CALLS EACH FOR AN HOUR AND then they hang up while i was on hold ... THEY CLOSE at 4 my time ... the 2nd call w/XXXX adv me she needed to call mycell phone while i was aqt work to verifyits me ... so I left my job to accomodate ... she sed she will call in 4-10 min and never did at which that 10 min mark was whn they closed. XX/XX/XXXX i start again in the morning calling on hold another hour, the woman on the phone advised ne they are gon na have to close myaccount and send a check to address on file. I advised the woman on the phone that im in the middle of moving and that address is not good and i would like to find a diffrent solution and asked for a supervisor ... .she put me on hold where i was for 10additional minutes to only have her end the call. I had taken so much work Time iff During the 2 days ... I couldnt take more time and call back .. XX/XX/XXXX I believe the rep from the previous day closed myaccount ... as today they had a hard time finding my account ... so today my 1st rep was XXXX badge # XXXX ... i ASKED IF HE KNEW WHO THE4 CFPB WAS HE SAID he had no idea ... adv will be making comoplaint today so ineed to make sure we tryn to handle my call a little better today ... he transfers me to supervisor XXXX badge number XXXX THIS IS ABOUT 20min into call ... he places me on hold after advising me neither does he know who cfpb is..he states i need to speak to fraud dept now ... they left me on hold for an hour and 36 min until they closed and call just went dead ... They have XXXX of my money and cant touch it or talk to anyonte about it ... i BELIEVE THIS IS THEFT. I NEED HELP
10/14/2016 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • WA
  • 98662
 Web
On XXXX XXXX, 2016 I attempted to use my debit card to purchase gas for my car and it declined. When I called the debit card customer service line, they informed me that there was a fraudulent transaction for XXXX dollars and some change. I was then told that my card was indeed blocked and that I would be mailed out a new card in 2 business days. I also advised that my online account could not be unlocked until I received my new card. I then called back on XXXX to be transferred to the fraud department. At this time I was told that my card would be mailed in XXXX to 10 business days. I called again on XXXX to make sure my card was mailed out and to ask about automatic payments i have leaving my account. I was assured that my account was blocked and no one could charge my card. On XXXX when I called I was told again that my card would be mailed in XXXX to 10 business days. I was also told that my card had been charged the remaining balance to XXXX dollars fraudulently. I asked the representative how this happened as I was informed on XXXX that my account was blocked. The Rep. then transferred me to their fraud department to seek more information. I spoke with a gentlemen in the fraud department that then advised me that I was not the person my account stated I was. He stated that public information and my account states that I am a woman and that he did not believe I was who I had said I was. Again this is after I verified all the information that was asked of me several times and after I was given access to my online account after the bank blocked the account. The fraud representative asked me to verify my last XXXX digits to my cell phone and then he would call me back to make sure I was who I said I was. He hung the phone up and never called me back. I am now being told that I can not file a fraud claim on the over {$400.00} in fraudulent transactions that were made on my account because the bank refuse to acknowledge that I am the account holder even after I verified all the information needed to access my account.
09/30/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • TN
  • 372XX
 Web Servicemember
Netspend sent me text messages and emails saying that I needed to call in. I called on XX/XX/XXXX and found out that Netspend stopped paying Unauthorized - Foreign transaction is : XXXX XXXX XXXX XXXX XXXX. {$56.00} five times. Both the XXXX and XXXX claim that they do not recognize either my Soc. Security # or my now shut down card account #. Being a veteran and having lived in the XXXX XXXX XXXX area for XXXX years, I know a XXXX accent when I hear it. The exact same problem happened to my account in XX/XX/2019. But Netspend finally figured it out, and my phone calls to them are ( or were ) not being 'transferred ' overseas, XXXX , PI for example. You would have thought that Netspend would spend extra resources to find out that a ROGUE CUSTOMER SERVICE is ripping people off and shut it down, especially their overseas affiliates. So I called again on XX/XX/XXXX ( using the XXXX # ) and was then transferred to a supervisor who said she saw that the XXXX XXXX XXXX XXXX XXXX was thought to be 'approved ' per what the initial customer svc rep had indicated. I said that he apparently wasn't listening because each time he asked I said NO, I do not know who this is. It should have been obvious to Netspend that these were suspicious transactions since they came one after the other AND the amount was the SAME, until XX/XX/XXXX that says the amount is {$54.00} --. As of XXXX XXXX CST, I emailed the President of Netspend giving them 4 hours to correct this or my next phone call will be to the FBI. Still waiting. The CFPB should also investigate XXXX XXXX XXXX because they have the legacy phone systems that a poor nation as the XXXX still rely on. Plusm all this nefarious activity came around the time of my Pension Payout from XXXX XXXX XXXX. Fortunately, I did miss that first deadline or my $ XXXX would have been toast, overseas, and without an ability to get at it. XXXX XXXX XXXX and I have a 'history ' - and needs to be looked into with a fine tooth comb in regards to XXXX and to my own personal history.
09/01/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CO
  • 80917
 Web
On XX/XX/XXXX I disputed {$300.00} that was charged to my card on XX/XX/XXXX by a hotel 2 days AFTER I had checked out. I contacted the hotel and no response. When filing the dispute with Netspend I included a receipt showing proof I had rented a hotel room on XX/XX/XXXX at a different hotel, 2 days prior to when the charge was made without my consent. I also included a letter given to me by the hotel that fraudulently charged my card XXXX on XX/XX/XXXX, asking that I vacate the hotel by XX/XX/XXXX. I provided documentation clearly showing I had vacated that hotel 2 days prior to when the charge was made without my permission. I was treated very rudely when inquiring about the provisional credit due to my complaints regarding customer service/lack there of. I received the credit within 10 days. XX/XX/XXXX after finding in favor of the hotel the XXXX credit was reversed and taken back from my account. After viewing the documentation provided by the Hotel to Netspend it became clear that Netspend was grossly negligent in their investigation considering the documentation not only said I paid in cash, but that I was to checkout in XXXX. Then included a receipt I signed in XXXX, dated XXXX. Absolutely nothing was provided to justify the XXXX charge. Where I on the other hand provided clear documentation proving I had vacated that hotel and paid for another hotel 2 days prior to when the charge was made. Netspend also waited from XX/XX/XXXX when I disputed to the end of XXXX to close the investigation despite the fact they received the documentation from the hotel the following week of my dispute, with no further information or investigation. Why Netspend chose to allow this hotel to steal my money and disregard the documentation I provided, to find in favor of the hotel due to documentation they provided, that clearly held no information to show justification for the charge. Netspend has refused to give any further attention to the theft and any fair resolution on my behalf as a customer since XXXX.
08/16/2016 Yes
  • Prepaid card
  • Payroll card
  • Unauthorized transactions/trans. issues
  • TX
  • 75228
 Web
On XXXX XXXX, 2016 at about XXXX I was having breakfast with my son and his family. I got a text on my phone of a XXXX charge. I called netspend as soon as I saw the text because I hadnt authourized this charge. The rep I spoke with was nice she advised me there were 3 pending transaction adn asked me several time which of the 3 did i not authorize. I told her. At that time she stated she would be cancelling my card and sending me a new one. I asked this rep over 5 times if my new card would have the XXXX taken off it and she stated no that all the funds would be availabe once my new card came I explained to her that 2 of the charges were mine and i didnt want problems with those companies. again she stated dont worry im cancelling your card so it is a pending transaction and you will be fine. I told her my rent was due soon and I need to pay it. again she assured me and the restuarant ( i had my cell phone on speaker and was upset so everyone could hear my call ) i asked to have the card expedited and she said she would without a fee. Card arrives about 3 days later. XXXX is gone and XXXX expedited fee is gone. i contact netspend and was tld just the opposite of what i had been told by the rep who said since it was pending that it would not be taken. this rep said the mone was released to the merchant 2 days after my card was cancelled and now i have to file a dispute to get it back, i am so frustrated and all calls to the corp office are returned to me by robotic people who just talk from a script. I have seen that this apparently is a common practice of this company and something needs to be done. i have filed a complaint with XXXX but since they are so large no one seems to do anything to stop them, I need my maoney and now they told me that they would have an answer for me by XXXX on XXXX. i didnt authorize this charge. im told they have to make sure they go by the guidelines of regulation e. i need my mone im XXXX on a fixed income and have had to borrow to get thru the month due to this
07/01/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NY
  • 11372
 Web
Despite having kept my account in good standing and never having presented any security risks such as lost-stolen cards or transaction disputes in the past, Netspend has placed a freeze on all prepaid cards associated with my identity after attempting a purchase with the Merchant XXXX through a local ATM nearby my residence that is also within the same zip code. Since the declined transaction was placed on XXXX, It appeared that NetSpend had frozen all of my card accounts, taking away my ability to transact or access my available funds. Currently, I have more than {$4000.00} on deposit with NetSpend, which is connected to 2 different prepaid cards, all which have been frozen. After speaking to a Representative in the Risk Dept, I was told to send pictures of my State ID Card, Social Security Card, and a letter from state medicaid to verify my address. Since the request, I have sent all of the requested documents, plus my marriage certificate to verify my new Surname which appears on my State ID Card as XXXX, although on the rest of my documents appears my maiden name, XXXX. I had received an email immediately after my documents were emailed to XXXX which stated my document would be reviewed within 6 business hours. After 6 business hours, I had received an email stating that my documents were reviewed and forwarded to NetSpend 's risk department for further review and would be contacted soon. I have received no contact from anyone at NetSpend since. It is now XX/XX/2020, and my card accounts are still frozen. At this point, I would like to escalate this matter a Manager because this is unnecessary, All of these security measures are being taken, although I have never encountered any financial loss tied to my NetSpend accounts. These security measures are being exaggerated. I need immediate access to my funds, due to the financial hardship I am experiencing as a result of NetSpend 's actions. I have never given NetSpend any reason to have to flag my accounts as a security risk.
04/22/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 90011
 Web
I have been a NetSpend customer for many years and was happy overall. On XXXX XXXX my account was hacked at an ATM with XXXX XXXX XXXX. My card was in my presence and I was at home. I filed a dispute and had to wait 10 days for a refund to my account. When I inquire about what happened they would not go into details for security. I opened up a different account after the first incident because my card was block from the 1st fraudulent incident and I needed a card to access what ever funds that was left on the card the hackers could not steal. Again on XX/XX/XXXX another incident where the hackers stole {$580.00} from an ATM at at a XXXX from a new NetSpend account. NetSpend is allowing the SCAMMERS and thieves to steal or access my money, leaving me once again financially destitute. It is all over the news and social media pertaining to scams at XXXX stores in different parts of the country. The most appalling part is that NetSpend is the customer service. NetSpend spend asked for XXXX business days for the results of the dispute. Here it is 10 Business days and NetSpend can not get an update about my hard earn funds. Icalled and spoke with so many people, just to be told they are awaiting from a response from their dispute team. I asked to speak with a representative from their dispute team to be told they do not have access to transfer to the dispute department or a Escalation Manager. WOW! I NEVER HAVE HAD SO MUCH HORRIBLE SERVICE. I want NetSpend to refund my money back asap. This is the only update I obtained by NetSpend. XXXX XXXX Subject : Dispute Claim Follow-up Status Update Account Number XXXX Claim Date : Fri XXXX XXXX XXXX XXXX XXXX Claim Number : XXXX Claim Amount : {$580.00} Dear Valued Customer, I understand that you would like to know the status of your claim. I have reviewed your account and our records show that we received your request on Fri XXXX XXXX XXXX XXXX XXXX. Your next update regarding the status of the dispute will be available on XX/XX/XXXX.
10/28/2015 Yes
  • Prepaid card
  • Payroll card
  • Fraud or scam
  • UT
  • 840XX
 Web Servicemember
I purchased a property from XXXX XXXX in XXXX. I never got a contract from this company. After I paid a large amount of money, using XXXX credit cards, I still had not gotten a contract on the land. I live in XXXX so now I am getting concerned. I contacted XXXX, General Manager, XXXX, Office Manager and XXXX, Finance Manager and requested this contract. I get an immediate email from XXXX that stated that he sold my property, which was {$250.00} per month, last night and that he had others. I asked him for a refund. He stated he gives refunds but since I had been looking at different properties since XXXX with him, this is now XXXX, he would not refund me but would put me in a property with twice the payment or he would hold the money for me until I found something else. I then request my credit cards and Paypal Prepaid card to refund me based on this is a scam and fraud and I never had a contract. My XXXX XXXX gave me the money within two days. Paypal told me twice that they had the money, it had been refunded by the merchant and it would be refunded by XXXX and today, XXXX I get an email they will not be giving me my money because I authorized the transaction! I am willing to file a police report because I do n't even know if this is a legitimate company at this point!! I call the dispute department with Paypal and I can not speak to anyone and I get people from XXXX who tell me I am getting my money but the email says the opposite. I have spoke with an attorney who clearly sees this as fraud and I was well within my federal protected time frame for right of recession which I still am because there is no contract!! XXXX law is to have a contract notarized as well but the point is XXXX sold the ground I purchased AFTER I paid for it so I would NEVER have paid for this had I known he sold the ground to someone else that he sold to me!!! I NEVER RECEIVED ANYTHING FOR THIS MONEY OTHER THAN A CREDIT!! I do n't want to do business with this man as he is obviously fraudulent and a scammer.
05/10/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • OH
  • 440XX
 Web Servicemember
I filed this complaint ( below ) in XX/XX/XXXX and in it was still pending at the end of XX/XX/XXXX. I recently just checked in on it and saw that they finally answered it in XXXX. I am responding in a more timely manner, and my complaint has already been closed. I read the response and it didnt give me any useful information on how to get my money back. I was unaware of some of the funds sent to me. I did receive 3 checks, {$17.00}, {$26.00} and l believe one for {$1200.00} and some change. In my previous complaint, I did not note that I simply did not receive the checks that were endorsed to someone else, or the checks that have not been cashed. Someone intercepted them in transit. While the representative stated that Netspend cant reissue checks, I would have to argue that they have a responsibility to make sure that my money gets to me when you are closing my account without my knowledge. Had I been given the option, I would have just transferred funds to my bank. It is a HORRIBLE thing to have my own money being thrown around without my knowledge or consent. Also, in regards to being send an affidavit, I never received it. I did receive 6-7 new cards with my name which remain inactive. Previous complaint ... I have had a couple of net spend accounts for approximately 6 months. I was notified in XX/XX/XXXX that they had been closed due to suspected fraudulent activity. I was told that I would receive closure checks for the money that was in each account. Any open disputes that were found in my favor would be sent in separate mailings. After a couple of weeks I contacted them and advised that I had not received any payouts and I was advised one one call that they were on the way and on another call one check for XXXX had been cashed. I was sent a photocopy of a check but never received the real one. I'm told aside from the cashed check there are 2 others totaling XXXX and XXXX that were sent and are outstanding. Net spend says they can not reissue them.
08/19/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • KS
  • 664XX
 Web Older American
Netspend Debit card masquerading as a Bank. As of today XX/XX/2020 as I'm writing ( XXXX. CDT ) I attempted to login to my online account. I have found that it is Locked and can not access my debit card information. I previously attempted to call them today only to be put on hold for 30 minutes before hanging up. These folks nickel and dime people to death, especially SSA Recipients who have direct deposit payments. My account was locked because of the numerous complaints I have had with their services, charging overdraft fees, disputing automatic billing of auto renewal payments for services I have been ripped off from. The messages/complaints I send are to a secure email account inside their ( netspend ) website that is also not accessible to learn the status of my account. I want immediate access to online services that I am not receiving as retaliation for sending and questioning NETSPEND about their practices, Disputing payments for services not received online. They have also increased the fees for overdraft patients from {$15.00} to {$20.00} in the past two months. They also " sit '' on direct deposits from SSA and allow only {$300.00} daily limit to access my own monies, resulting in more fees from the ATM/Bank. They are controlling not just my, but all SSA recipients monies held by them which I know brings them a large chunk of interest payments at Banks where the these deposits end up, using the US Government monies paid to NETSPEND CONSUMERS to collect interest on our direct deposited social security monthly payments. To put it simply, they are fleecing me and the people who use their services, and are committing some kind of fraud against NETSPEND CONSUMERS and that US GOVERNMENT. I WILL BE FORWARDING A CC OF THIS COMPLAINT TO THE IRS. Thank you. A NETSPEND account holder whose account is labeled as closed or locked, a Lost debit card, which it is not the case. This is what I get for disputing payments, retaliatory actions by NETSPEND, because the can.
03/01/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NY
  • XXXXX
 Web
Back in XX/XX/2021, I purchased an XXXX from a 3rd party on XXXX website. When I received the XXXX it was defective and did not work properly. I filled out the on line form on XXXX website to return the product and send it back by the deadline of XX/XX/XXXX using the XXXX return label provided by XXXX. Then 3 months later, a few days before XXXX I log into my account ( NetSpend ) to see my balance to do my kids XXXX shopping and I see a charge for {$560.00} from XXXX. I had recently made a purchase with XXXX and thought someone had stole my card information, so I filed a dispute with Netspend. 10 business days later I received the refund for the transaction and I thought all was said and done. Then at the end of XXXX I see once again I was charged by XXXX. I contact NetSpend and they tell me that XXXX sent them proof it was a legitimate charge. I tell them that I didn't make a charge with XXXX and what documents could they have possibly sent them. They tell me they will send them to my email. I receive an email from NetSpend with some documents from XXXX saying they never received my return of the XXXX. I immediately go to find my tracking number for the return, thinking that it must have gotten lost in the mail or something, but when I track the package it shows that XXXX received it. I also find an email from XXXX saying that they received it before they credited the money back originally. I send this info to NetSpend 3 times and call multiple times and finally today someone calls me back and says that it is a merchant issue and I will have to contact XXXX. I have contacted XXXX multiple times and they keep giving me a run around saying that they will notify the department that takes care of these issues to refund me and someone will call me back, but no one calls me back. I am a single mom on SSDI, and I have had almost {$600.00} dollars basically stollen from me by a big giant corporation and I can't get my bank ( NetSpend ) or XXXX to do anything about it.
03/02/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Company closed your account
  • MN
  • 563XX
 Web
In XXXX of XXXX I purchased a NetSpend card ( XXXX # XXXX ) to pay a bill online. I put {$360.00} on the card. Due to the fact that I had just gotten married and was in the process of changing my identification with the state of MN, I had not received my official driver 's license yet, they could not allow me to use my card online. For a " Financial Institution '' they can't use a state issued temporary card as proof of identification? That is untrue because my own bank uses it as identification. I ask Net Spend on XX/XX/XXXX to close the card and send me a check in the mail to refund my money. On XX/XX/XXXX I called NetSpend complaining that I had not received my check. They told me that check # XXXX was issued in the amount of {$360.00} to me on XX/XX/XXXX and was mailed to my address. I verified the address with them as well as the name they sent the check to. That information was correct so there was no reason I had not received my check yet. I asked on that day that they cancel the original check and reissue a new one. I was assured that a new check was being sent out that day. Today, XX/XX/XXXX, I called again complaining that I have not received my check yet. They said that a check issued in XXXX and I was to wait for that one. I told them that was unacceptable. He offered to reissue a new check, again. I said that was unacceptable because I was told last time that a check was issued and never got it. When I asked to speak with a supervisor he offered to put in a complaint for me. The person I was talking to didn't speak good English so I could hardly understand what he was doing. I asked to speak with a supervisor without being disconnected because that has happened plenty of times before. I asked them to reactivate the original card so that I could at least have access to the money. The supervisor, XXXX, informed me that their back office would have to investigate what happened to the check. I have to call back on Friday to see what their answer is.
07/29/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • MO
  • 65109
 Web
I received a Netspend prepaid XXXX card as a XXXX gift in XX/XX/XXXX. The purchase date is unknown. The person that gifted me the card did not include the cardholder agreement. Upon attempting to activate the card on the Netspend website on XX/XX/XXXX, I was given an error message and instructed to call the customer service line. Upon making contact with a customer service agent, I was informed the card expired on XX/XX/XXXX. The card states it is " GOOD THRU XX/XX/XXXX '', which I pointed out to the agent, who informed me the card has a 120 day expiration ( she did not explain what the expiration was or why it expired ) and the date on the card is the shelf life of the card. When I informed her the card was never activated and there was no indication of an expiration date on the card, I was told I could be issued a check but a {$4.00} fee would be deducted from the card. I requested the fee be removed as there was no indication on the card itself of any fees or expiration dates associated with the card. She told me there was no way to remove the fee, so I asked to speak with a supervisor. She informed me I could not speak with a supervisor as everyone was taking calls and the supervisor would not be able to assist with removing the fee. I asked her to put me on hold to wait for a supervisor and instead of being put on hold I was rerouted to enter my card number for activation. I entered my card number and received a message that my card was invalid and the call disconnected. After the call ended I searched the website for a cardholder agreement and was unable to determine which cardholder agreement was associated with my card, as there were many options but no indication of how to find the long form ID that would indicate which agreement to choose. There is nothing on the website to show there are expiration dates associated with card activation or that the date on the card is the shelf life. All I request is to receive the full {$50.00} amount I was gifted.
11/25/2015 Yes
  • Prepaid card
  • General purpose card
  • Managing, opening, or closing account
  • CA
  • 94539
 Web
I recently opened a NetSpend Prepaid Debit Card account and would appreciate NetSpend credit my account with the {$20.00} referral bonus as part of the Refer-a-Friend program. I opened my NetSpend account on XXXX XXXX, 2015, received and activated the prepaid card on XXXX XXXX, and funded the account on XXXX XXXX. Soon after, I received an automated notice that my account is not eligible for the {$20.00} bonus on XXXX XXXX. Since then, I have attempted on multiple occasions to contact first-line customer service representatives, as well as the executive office, or " corporate response team '', but I have continued to encounter difficulty as NetSpend has refused to honor the referral bonus despite my meeting the Terms & Conditions of the program. The Terms of the referral program state : " A cardholder may receive an unlimited number of Refer-a-Friend rewards while program is available. No rewards credited to either party if referred individual had a NetSpend card that was used for a value load, purchase, cash withdrawal, or incurred a balance inquiry fee at any time during the 180 calendar days before the day the {$40.00} load requirement is fully met. Cardholder-to-cardholder transfers do not count toward the minimum load requirement. Allow 2 business days for {$20.00} credit to appear on each Card Account. " As this is my first NetSpend account, my opening deposit was the first time my account was funded, clearly fulfillng the " no value load ... during the 180 calendar days before the load requirement is met ''. In the course of repeated communications with customer service and the " corporate response team '', specifically XXXX XXXX, I was told my opening deposit did not suffice as a value load, so I performed an additional load via mobile check deposit on XXXX XXXX that cleared into my account on XXXX XXXX. I would appreciate NetSpend honoring the Refer-a-Friend program in correcting this error and crediting my account with the referral bonus.
06/29/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • TX
  • 75216
 Web
I called Netspend on XX/XX/2019 because I received an email about an address change on my account I then called Netspend to found out my account was closed by Risk Management stating too many disputes. So I asked about the disputes.I advised Netspend my last dispute was in XX/XX/2019 they stated there was a dispute filed on XX/XX/XXXX and XXXX via online. When I stated that I have not been able to access my online account since XX/XX/XXXX they stated my account is already closed and there is nothing they can do but send refund check which will take 10 business days to receive. I have XXXX children and my XXXX year old son is XXXX and his SSI was just deposited into the account and due to this error I am unable to purchase his medicine which reduces his traumatic episodes. Netspend has taken away the only funds I have and are making me wait 10 business days to receive a refund check for an issue I did not cause. I requested them to review my account to see every time I have made a dispute it has been valid and I call the moment it happens or as soon as the charge posts to my account. The disputes reported on XX/XX/XXXX and XXXX were charges from XXXX and XXXX. I have already told Netspend I did not create those disputes and I did verify those charges are indeed mine. I raised the question to Netspend why would I wait so long and I have never waited to report a dispute and how was my address changed without my authorization. No answers, only the same robotic response they will send refund check in 10 business days but unfortunately XXXX doesn't wait amd my son needs his medicine NOW. I was promised a callback by higher management 2 times today after having to hold for an hour plus each time to speak with a supervisor and no one has called or reached out to me in any form. We can not wait for my son 's medicine and if anything happens to him because of this Netspend error I am going to explore all avenues of legal actions to take this company down.
10/29/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 90027
 Web
I have a debit card account with NetSpend Pre-Paid Visa. My card was cloned and my PIN number was stolen. I discovered that my money was cleaned out in the evening that day when I attempted to purchase something and my card was declined. This happened on Sunday, XX/XX/2020. When I checked my account online to see what was wrong, I discovered that 4 unauthorized ATM transactions were made to clean out my entire account between XXXX to XXXX. The total amount stolen was {$820.00}. I was at work when this was happening. I filed a police report that same night. I was at work the entire day and have never even been to the city or county where the ATM transactions had taken place. The ATM transactions took place at a XXXX store in XXXX, CA. The security cameras at the store would prove it. The thief first made a XXXX inquiry on the ATM to see the balance on my account and then once they saw the amount, they made 4 ATM consecutive transactions in the space of 2 minutes ( from XXXX TO XXXX ), cleaning out my entire account! The total balance was {$820.00}! Furthermore, somehow the ATM allowed them to do multiple transactions, which is not normal, as ATMs put limits on the amount of transactions AND the amount of money that can be withdrawn. This serves as further proof of FRAUD. NetSpend Pre-Paid Visa is refusing to reimburse me the {$820.00} that was fraudulently stolen from my account, despite the fact that I alerted them less than 24 hours after I discovered that the unauthorized transactions were made. As a financial institution, their business practices render consumers finances unsafe in their possession. I have been left extremely inconvenienced, as the money stolen was from a direct deposit paycheck and I have outstanding bills to pay. They have the burden of proof and have failed to protect me as a consumer. I am not liable or responsible for these fraudulent transactions. A consumer 's finances are not safe in this financial institution.
04/27/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • WA
  • 98802
 Web
XX/XX/2023, I was blocked using my account and my pin # had been changed, again. not by me. I called the bank and told them I thought there was fraud on my account because less than 1 month ago, on XX/XX/2023, the same thing happened and all my money was stolen from my account via transfer of funds. They said no and guaranteed me I would be able to login to my account in 10 mins. That was a lie, I had to call 3 more times to finally get someone to send me the link to reset my password and when I finally got into my account, it was overdrawn {$100.00} when I had over {$1200.00} the night before. And every time I was on the phone with them, telling them I cant access my account and card was blocked, they were allowing someone to use my account, WHILE I WAS ON THE PHONE WITH THEM TELLING THEM ANY TRANSACTIONS OR ATTEMPTED TRANSACTIONS ARE FRAUD! XXXX {$89.00} XXXX XXXX {$48.00} XXXX XXXX {$19.00}. XXXX {$370.00} XXXX XXXX {$260.00} XXXX {$240.00} XXXX XXXX {$210.00} XXXX XXXX {$20.00} overdraft fee hold due to previous transaction. I called a total of 6 times and told them I was at work and had no access to my account. Seemed all the transactions were happening while I was speaking to them. And I was constantly placed on hold for a few minutes just for them to reroute my call back to the automated system just to have to explain everything all over again to someone else. No one actually did anything to help me only to allow the thieves time to get every last penny out of my account and then some. Then was told I couldnt even file a dispute because all transactions were pending and I would have to wait for them to post to dispute them, then wait another 14 days for provisional credit until they were done investigating disputes. They also didnt notify at all when someone went into my account and changed my email address, phone # and address. 3 different times today. They also allowed someone to create virtual cards on my account without notifying me
06/02/2015 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • VA
  • 22401
 Web
My tax refund was direct deposited to a netspend prepaid card. I filed my taxes with turbo tax. Once my tax refund was deposited to my netspend card within a week and a half there was fraudulent activity on my account so I filed disputes and closed my netspend prepaid card account. Once the disputes were investigated it was proven that fraudulent activity had occurred and I was to be credited back {$340.00} back. Since my account was closed I was told that I would be sent my return of funds by check mailed to my address of record. When I never received my check I called netspend several times and literally spent over 3 hours on the phone in XXXX different calls trying to find out when I would receive my refund from netspend. I was hung up on several occasions. I was treated very rudely then I was told that my check was sent to the IRS because that is who originally deposited funds in my netspend account. I spent countless hours on the phone and in person with the IRS only to be told that they have nothing to do with a refund due me from netspend because of fraudulent activity on my netspend account. The IRS stated they never received anything back from netspend. The IRS said once my original tax refund was deposited into my account they have nothing more to do with my netspend account. That makes sense to me. After speaking with the IRS I made several more attempts to get my {$340.00} from netspend. Once again they told me that they sent it to the IRS. The IRS states they never got it and would never accept it even if they did. This has been going on since XX/XX/XXXX. It is now XX/XX/XXXX and I have yet received my {$340.00}. I keep getting the run around from netspend. I am XXXX and have been treated like trash by netspend and still nothing has been resolved. I am at my ropes end. This has caused so much emotional distress having to go through this. I want my {$340.00} from netspend they have been holding it for nearly 3 months.
08/15/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • PA
  • 154XX
 Web
XX/XX/XXXX {$1500.00} EFT P2P Netspend froze my card for a transaction, upon calling i was told someone tried to do a person to person transfer of funds and they stopped it. I was advised a new card would be expedited to me. The next morning i received a call from Fraud Prevention department. He had me verify my information and then said the hold would be removed from my card and to disregard the new 1 coming. Later that day i noticed my phone no longer working. upon calling my provider i was told my number was ported to a phone i TX i reside in PA. i immediately tried to check my netspend account and my info was changed and i couldn't log on. I called Netspend only to find out that XXXX was electronically transferred to a card with my information attached.The rep told me they froze P2P transfers on my account and yet that how my card was emptied. They wouldn't freeze my account before the funds were taken per the ELECTRONIC BENEFITS ACT guidelines! I have not received a provisional credit as stated in netspend terms. I have found over 20 people who have experienced the same EXACT FRAUDULENT ACTIVITY with netspend IN TEXAS and their refusal to refund transferred funds under REGULATION E, EFTA, XX/XX/XXXX. I am also contacting ATTORNEY GENERAL office XXXX XXXX of Texas, XX/XX/XXXX, and a consumer protection attorney. As it appears a rep with Netspend is providing consumer information to commit fraud on their consumers. The FEDERAL BUREAU OF INVESTIGATION and TEXAS POLICE DEPARTMENTS have also been contacted due to the number of proved cases of fraud out of Texas where our funds is transferred to additional cards bought at the XXXX or XXXX XXXX in Texas despite us residing in other states using our private information .Netspend is a scam and never want to return funds they have stolen. I have made it my mission to get this out to the public and alerted the news. I will also be contacting FDIC and ATTORNEY GENERAL OF THE UNITED STATES!
12/04/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • TX
  • 752XX
 Web
My girlfriends mom gave me a Netspend Debit Visa in XXXX XXXX with XXXX dollats in funds. The label on the card stated that TO ACTIVATE : download the Netspend Mobile App or go to netspend.com/activate or dial XXXX. I attempted activating the car online in XX/XX/XXXX. I received a message stating that I needed to call customer service. I asked my girlfriend to call the number provided on the card to activate it. The phone number on the card showed as XXXX. When my girlfriend called XXXX on XX/XX/XXXX, the customer representative asked for the last four digits on the card. After receiving the last four numbers, XXXX, the representative told her that the balance on the card had expired. The representative stated the card had a balance of {$0.00} dollars. My girlfriend replied how has the card expired if the card states good through XX/XX/XXXX. The representative stated that the date XX/XX/XXXX is the date that applies to the store being able to sell the Netspend Debit Visa at the store. The representative stated that the funds had already expires. I submitted a customer compliant via email on XX/XX/XXXX to XXXX. I have reviewed their terms and conditions available online. A XXXX XXXX expires one hundred and twenty ( 120 ) days from the date you successfully activate it. Until its expiration, funds may be added to the Temporary Card using only the in-store cash value load methods described in the paragraph labeled. Source : https : //www.netspend.com/account/terms/BOI_MC_Quick_Access % XXXX I have concerns about how Netspend defines activation on the product label. Based on the product label, a reasonable person would come to the conclusion that the card is not activated since he/she has not called the phone number, accessed the website or downloaded the app on the label. I believe that by having on their website, but not the product label that the expiration is 120 days, they are enriching themselves using other individuals funds.
05/21/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • VA
  • 20136
 Web
I purchased a NetSpend Prepaid Debit card at XXXX XXXX XXXX XXXX XXXX, VA XXXX on Friday XX/XX/2018 in the cash amount of XXXX dollars plus XXXX card fee. I get home to activate the card. NetSpend requires your Name, social security, address, makes you set up an online account with user name and password ( giving the impression that your account is active ). Once I entered my information a screen pops up stating I needed to call XXXX. So I promptly call, I speak to a lady I forget her name and she says I need to submit additional documents. They wanted a photo copy of my driver license, social security, and bank statement. I email them to XXXX. I get an email later saying that my account can not be activated because I have a closed account from four years or so ago. Mind you that they never told me why they closed my account at all. No notice was sent, and they froze the account. Fast forward, they have a term limited use which allows the person to use the card immediately to make purchases. They denied me access. I needed to pay a bill online for legal court case and I didn't have a visa debit card to pay the fee online. I had to call a family member to pay. Needless to say after three calls, they said they were sending me a paper check in the mail for XXXX. That it would take 7-10 business days. NetSpend aka XXXX whatever, should be shut down for illegal practices. They should be fined to XXXX and back and be required to pay restitution for holding peoples money like this. The way they trick you into activating your card and then hold your money for reasons they will not give out then that is unfair. If it is fraud related closed even more should be done, because they should be communicating to the customer what the XXXX is going on with their account. I have never seen such incompetence from a company. I will get my money back but I am hoping you will finally stand up to these wan na be bankers and set the record straight.
05/08/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • WA
  • 98387
 Web
I opened an account with the Netspend Corporation on or around XX/XX/XXXX so I could receive the CARES Act payment of {$1200.00}. I am homeless and I use my Mom 's home address and email address. The payment was scheduled and transmitted on XX/XX/XXXX. The Netspend Corporation accepted my deposit in account R/T ( Routing ) Number : XXXX Account Number : XXXX. I made a few purchases and a cash withdrawal. On XX/XX/XXXX the Netspend Corporation locked my account with a balance of {$740.00}. I received an email stating that " There may be a problem with your All-Access account. Please call XXXX before using your card. '' I called the number and copies of my ID and Social Security Card were requested by email or fax, I complied on XX/XX/XXXX via email Reference ID : XXXX. On XX/XX/XXXX I received an email stating that my account was closed. I have called numerous times and have emailed all the requested documentation. This company closed my account at first claiming fraudulent activity, then on XX/XX/XXXX claimed the remaining could not be sent because the IRS is requesting it to hold the funds for its investigation. " at the current moment we can not mail you out a check for the {$740.00} because your funds are currently being reviewed by the IRS. What this means is that we have notified the IRS that your account is closed and they are going to decide if the funds will be sent back to them or issued back to you. Do keep in mind with the events that are going on right now this may take some time for us to receive a response. '' I have included all the emails for your convenience. I now know this company has a history of this type of activity. The IRS has not notified me of an audit and there are no back taxes owed. So the Netspend Corporation is lying about IRS investigation. A complaint was also filed with the FTC. This seems to be a pattern with this company dating back to XXXX. I would appreciate your help in this matter.
09/16/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 94546
 Web Older American
I secured a prepaid Netspend debit card six months to a year ago, to be used specifically for online purchasing. On XX/XX/2019, I attempted to use the card to make an online purchase when the purchase was declined by the bank for irregular activities, notwithstanding the fact that I have been using the card consistently for a number of months to purchase very similar items from the same online vender. Since the declined attempted purchase was in every way consistent with all previous purchases, I couldn't understand why my purchase had been declined, nor how was such an irregular activity. I contacted Netspend four times on XX/XX/XXXX regarding this issue, each time I was told that the issue had been resolved and I could continue using the card. However, on each subsequent attempt that day, I continued to get the same results and the same explanation., Finally during my last call on the XXXX, as a result of my frustration with the situation, I requested that the card be cancelled and my funds loaded on the card be returned and refunded. I was informed during that conversation that the card had been cancelled, a refund requested and issued and that I could expect to receive my refund of {$30.00} by the XXXX of XX/XX/2019, via US mail. However, commencing on or about the third of XXXX I began to diligently check my mail each day in search of the refund check I was expecting from Netspend, as of this date, XX/XX/2019, I have received no refund from Netspend. I telephoned Netspend at XXXX on XX/XX/XXXX and Informed them that I had not received my refund and I was attempting to follow up to determine what next to do. During this phone conversation I was informed the refund check had been mailed on the XXXX of XXXX and that it should arrive to me by Friday the XXXX, however, as stated above, no such thing has transpired. Thirty dollars isn't a lot of money, however it is a lot if they do this to a thousand or a million people.
03/06/2017 Yes
  • Debt collection
  • Credit card
  • False statements or representation
  • Attempted to collect wrong amount
  • GA
  • 30189
 Web
On XX/XX/XXXX I purchase a prepaid Visa NetSpend credit card at the corner Check Cashers close to my home after arriving back home I attempted to activate their credit card where I was placed on hold a number of times after 45 minutes a representative informed me that my card can not be activated due to a past due delinquent account with the same company " net spend '' which they indicate {$1000.00} purchase at XXXX in XX/XX/2016 I have never had a card with this company not credit nor prepaid '' and I do n't understand how you can have a balance on a prepaid card also listed under their terms and conditions you must have a direct deposit set up on ur account '' to even be allowed to overdraft I 've. I 've never had the direct deposit anywhere ever '' paid in cash. I literally stayed on the phone with these people for two full days being placed on hold being hung up on twice being rerouted to other operators itwhomwas unfamiliar with the situation '' I demanded the release my money and activate the card however that did n't happen they just took my money {$180.00} and they 're only concern was to convince me to pay the remainder of the XXXX they said I owed they could not disclose to me the location or phone number or any contact information of this XXXX where they indicate I may day {$1000.00} purchase '' I do not owe this company I 've never had an account with this company. I have never had a direct deposit with any company '' they 're just trying to shut me out of my money also upon investigating on the internet n read how they are currently involved in a class a lawsuit filed back in XX/XX/2016 for basically the same scenarios stealing money from card purchasers the company reacted to me in a manner as if I was a thief and they were a victim when I was the victim all I know is this has been a nightmare I simply just need my money back that they took for no reason please help thank you for your time and consideration
11/05/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 919XX
 Web
on XX/XX/2021 my phone and wallet were stolen from my car. when word got around seeing as how i live in a small town it wasn't long before i found out who had been seen with my phone and then seen using my cards. charges that were made using my cards were FOR places based in XXXX arizona a XXXX charge for {$470.00} a XXXX XXXX XXXX XXXX arizona for {$510.00} a XXXX resort 4 {$110.00} another XXXX for {$240.00} another XXXX for XXXX dollars and XXXX XXXX {$7.00}. and two charges for XXXX XXXX by XXXX XXXX {$640.00} and {$540.00} all charges lead from the XXXX of XXXX to the XXXX of XXXX i confronted the people that were said have possession of my phone and my debit cards and when i got a hold of the mail he said that yes it took my card and so a lot of things to it when i got in contact with the girl she said i don't know what you're talkin about thanks for the trip to XXXX it's great. when i filed a dispute for these charges with netspend they denied my claim based on notifications that were sent to my phone and my ip address for my device i would i explain to them that my phone and my wallet were taken because my phones case was my wallet they said sorry why don't you send in some documents so when i did send the documents and i waited another month and a half i called them i called back and aspirin appeal they told me no i couldn't appeal how to talk to their fire department they have no way to get ahold of them i have to get ahold of him so what i asked for the contact information they said that they didn't have it and then they hung up on me so i called back i was on hold for 6 hours and then got hung up on a call back. put on hold for 6 hours and got hung up on i call back between 5 and 7 more times hold from anywhere from four to six hours each time being hung up on it is obvious from my prior history that these charges are not consistent with my normal usage they refused to hear it and they won't work with me
02/03/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MN
  • 55117
 Web
0n XX/XX/2020 my netspend western union pre paid debit card was used at a holiday gas station 6 times over the course of 15 minutes for a total of XXXX dollars when I recieved my statement I noticed that there were also other charges I didn't do so I went online to dispute the charges during selection of the transactions it doesn't tell which transactions are being selected and which are not it only gives you the list of all transactions made by that account so after a long waiting period I recieved a credit but only for 2 of the disputed transactions after realizing this I went back online and submitted a second claim well upon recieving my second claim my account was immediately closed stating that they noticed some high risk issues not much longer after that I received a denial on the remaining disputes and for the reasoning they stated since my claim was filed after the first that the charges were valid and so I requested a review of the situation explaining that the disputes were supposed to be together they again return with the same response then after this and then they had closed my account so they then sent me the remaining balance from the account in a check after a week of waiting for it when it arrived it was incorrect so once again I had to contact netspend during this conversation the gentleman states that the only reason the dispute was denied was due to it being filed after the first in they end they still have not corrected the issue in fact there response is now there are claiming the transactions were made at multiple stores over multiple days when in reality they were done at the same time at the same place the card never froze due to suspicious activity seeing the card was used to withdraw XXXX then XXXX then XXXX then XXXX then for XXXX then for XXXX and they allowed this also where the transactions were made were no where near where I usually had used the card or even remotely close to my home
02/17/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • PA
  • 15401
 Web
On XX/XX/2019 The state of Pennsylvania deposited my state refund in the amount of XXXX..I had not touch this money..On XX/XX/2019. I was on my way to get blood work and I started to receive text alerts telling me someone was withdrawing money from my account in a different state.I instantly checked my purse and I had my debit card on me so I called Netspend and notified them.The lady I talked to lock the account and Informed me they stole {$910.00} she advised me to go get a new card so she can transfer the remaining XXXX to the new card which I did and because I had a XXXX block on the account she could not do it so she advised me to go to the ATM machine And with drawl the money which it would not let me do either because the account was locked and it was over the daily limit so she hung up on me.I called back and spoke to another lady who unlock the account and let me retrieve my money she also ordered me a new card and charged me {$25.00} and while she was on the phone she disputed all five transactions. I asked for the address where this was happening at and it was five hours away so I googled the address and it came back to a XXXX store which I called and the gentleman was very nice and said he would review the cameras and call me back .The gentleman called me back about 30 minutes later and said he reviewed the tapes within that hour and no one use that ATM in that store as I was still on the phone with Netspend I advise them what he said and they had no explanation how someone could withdraw my money without my card .. at first they told me the investigation would take 10 days and to submit documents online which I did now theyre telling me 45 days all I want is my money back So I can close this account and take my business elsewhere..I feel defeated because this company does not offer no help and I do not know where to turn..I have contacted the XXXX XXXX XXXX As well as the federal trade commission
01/27/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NY
  • 11235
 Web
On XX/XX/2017, I spent {$100.00} on a NetSpend Prepaid Debit Card. {$100.00} of that was to be credited onto the balance of the prepaid card, while {$2.00} of that was paid towards the activation fee of the card. After purchasing the card, I called NetSpend customer support to activate the card, so that I may use it. They presented me with too many hoops and hassles to use a simple prepaid card product, so I instead requested a refund for my purchase. The customer service representative obliged my refund request, and voided my card. The balance on my card was deleted and my card was rendered unusable. He told me that a check would arrive in the mail for {$100.00}, as my refund. About three months later, I called in again to ask about the status of my check, because I had still not received it. They told me they would send it again, but still did not. Now, it has been over 7 months since they were supposed to send me my refund check, and they still have not. When I call them, they purposely make the process as hard for me as possible. They ask me to send in all sorts of documents to them, to prove my identity and address, when all I want is a refund of my own money. But anyhow, I oblige them and send them the documents they request. Most recently, they requested proof of address in the form of a utility bill or bank statement. I sent them said document to the email address they provided. Then, I get a response in the email saying that this isn't the proper procedure, because I have no reference number. Yet, I was never ever given a reference number. Nobody at NetSpend is willing to resolve my issues. They only bounce my issue back and forth between departments, so that nobody is ever going to help me. I only want my refund check of a {$100.00}. They have already voided the prepaid card I purchased, so it is only right that they refund me the money. I have received nothing for my {$100.00} purchase.
03/18/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • OK
  • 73115
 Web
On XX/XX/2021 I received a direct deposit in the amount of {$4200.00} in my Old Netspend checking account. The account was closed due to a fraudulent charge made and a new account was opened. I tried calling Netspend first on XX/XX/2021 to get the funds transferred to my new account and due to heavy call volume they were not answering their phone, and the system automatically hangs up your call. I called again on XX/XX/2021 and again the system hung up the call. I made another call on XX/XX/2021, was on hold for 50 minutes and a customer service representative answered. The customer service rep was asking security questions which is typical but some questions were not. When I challenged her as to why I had not provided sufficient security info up to that point to prove I was the account holder, she became argumentative and said she had no choice but to place me back in the queue where I had already spent 50 minutes trying to talk to a customer service rep. I called again on XX/XX/2021. I was on hold for 1 hour and when the customer service rep answered he said I could only transfer {$300.00} from the old account and that there was a {$1500.00} limit every 24 hours. I declined to transfer the {$300.00} because I did not want to be assessed a transfer fee. I called back on XX/XX/2021 and after a 42 minute hold I spoke to a customer service rep that told me that as of XX/XX/2021 I could only transfer {$380.00} until next month. The next time I could transfer money wouldn't be until XX/XX/2021. I have been receiving the run around from Netspend and they are unwilling to compromise regarding releasing these funds. I am in the process of selling a house and these funds are a necessity to get the home improvement work completed. Their policies are restrictive to the customer and their customer service has been subpar and has had a negative impact on my day to day personal duties and responsibilities and livelihood.
12/26/2017 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • NY
  • 10472
 Web
This is a follow up to unsatisfactory resolution of CFPB complaint number XXXX. I was told a customer service representative left a voicemail with a direct number. I have not received any such phone call. I have been unable to liaise with Netspend for further assistance with this issue. Again, I have no contact information for who to speak with at Netspend. My accounts were closed by Netspend. My funds in the amount of {$5000.00} are being held by Netspend and not returned to me. I was asked to provide a Letter of Indemnity by Netspend from XXXX XXXX. As expected, since XXXX has nothing to do with Netspend holding my funds XXXX, XXXX XXXX has provided written instructions that they will NOT provide this letter. I have attached the message from XXXX for your review. Understandably, XXXX does NOT want to get involved. " Regrettably, we are unable to accommodate a request of a written release or indemnity form to provide to Netspend. While we sincerely empathize with the issues you have experienced, we ask that you continue working with Netspend and the Consumer Financial Protection Bureau ( CFPB ) in order to recover your funds. '' I really do not know what to do at this point since XXXX is unwilling to provide what Netspend is asking for. Netspend has closed my accounts in XXXX. They promised to mail the funds to my address on file which I have NEVER changed since registration. Netspend continues to hold my funds XXXX. Since filing a CFPB complaint, Netspend then says the promise to mail the funds to the address on file was actually an error and to get the funds this whole time, a Letter of Indemnity is required from XXXX. XXXX has denied me this letter and is unwilling to get involved. I have no contact information for someone at Netspend to contact regarding this matter. I fear Netspend will continue to hold my funds XXXX citing my inability to secure this " Letter of Indemnity. '' CFPB, please help.
09/08/2015 Yes
  • Prepaid card
  • General purpose card
  • Managing, opening, or closing account
  • MN
  • 55434
 Web
On XXXX XXXX 2015 my significant other passed away, he was a secondary card holder on my account as is my niece, I am the primary card holder. On XXXX XXXX 2015, Netspend who has my prepaid card sent me an email stating not to use my card until I call them and when I spoke to a CSR he said risk management closed my account due to a secondary card holder 's death. When I tried to explain that I was the primary, I was told that risk management closed it and it was n't reversible. I made a complaint with the XXXX and Netspend responded with " anytime there is a death with a primary or secondary card holder the account is closed '' per their terms yet I could not find anything about death of card holders except that the XXXX card holder is responsible for the XXXX card holder card use. The CSR told me they could order a new card and account number but they ca n't reopen my account. I asked to speak to risk management and was put on hold, the CSR came back on the line again to tell me that they could open me a new account etc. I tried to explain to him that my payroll checks and my significant others checks still go to that account ( I 'm entitled to payments from his various holdings as his beneficiary ) again I was told they could open a new account for me and because of this my checks from his accounts have been put on hold for verification. After I contacted XXXX and the company contacted them I received a phone call from a XXXX XXXX and he left a message stating he was in the office until XXXX CST I retuned his call at XXXX CST time and he was not in his office, then I emailed him and told him and the XXXX that I would be contacting you, he has not called or emailed since I first emailed and called him.I do n't feel that they should have closed my account and at best they should have contacted me so that I may explain why his name was n't remove from my account, but know they closed it then contacted me
10/09/2021 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AR
  • 72076
 Web Servicemember
I received my XXXX stimulus payment in XX/XX/2021. I dont carry that card daily. It was an old payroll card from a previous job, but it is the card I was using the last time I giled taxes, so I kept the account open to not complicate the government and IRS not being able to have a correct direct deppsit method. My Netspend skylight one card was in my jewelry box in my bedroom, although the card info was saved on my XXXX XXXX. Someone must have stolen the card from my jewelry box without me knowing. I intended on saving this money for worse times, so imagine my surprise when i realized it was gone. I made online purchases using my XXXX XXXX, but the charges made in store with physical card I did not. On XX/XX/2021 when I rralized my card was missing and these fradulant charges were there i immediately contacted skylight one and filed a dispute immediately. I called first. I was told to write a letter and documenting each transaction, an explanation of what happened, updated contact info, and claim number to an email address for documents concerning the dispute. So i did. I receive a confirmation email from the company ssying they had until XX/XX/XXXX to investigate the aim and i eouldnt know anything until then. I called on XX/XX/2021 at XXXX XXXX to be told they fiund " no error '' in my dispute. After asking for an explanation, i was rold an email with documents wpuld be emailed to me immediately. I never received it. The following morning. I called the customer service number again and spoke with car XXXX. He explained that it would take ten days to get to email to me.i then emailed again this time crommy secure i box on their app... i have asked more than theee times to have their conclusion and reasoning along with any other documentation on how they came to the conclusion to deny my claim. I still haven't heard anything. The claim number is Claim # XXXX. Company name is netspend skylight one.
03/14/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OH
  • 445XX
 Web
There was 12 purchases made to my Netspend debit card that I did not make or authorize. All the purchases were made on XX/XX/XXXX at places located in XXXX Ohio. All of these charges were made in succession, and for around {$500.00} each. Total amount was {$4700.00}. Purchases were made until my account was empty. I live in XXXX Ohio. I don't travel. I have never given anyone permission to use my card. I believe my card was copied then used to steal my money. I had just taken out a loan to buy a vehicle when this happen to me. I was at the dealership on XX/XX/XXXX when I found out my account was empty. I called Netspend immediately and told them about the illegal transactions. I did exactly what they said to do, I filed a dispute. It took 10 business days to find out that they denied my dispute! They said that no errors were made! They said their decision was final and the dispute was considered closed. I talked to customer service and told them I wanted to appeal their decision, but they said I couldn't do that until I got the decision in the mail and had to first ask for a copy of their investigation report. I requested the report right then. I still have not received any report. On XX/XX/XXXX, I found out they closed my account without notifying me! This caused severe financial hardship. I just lost XXXX, all my money on XX/XX/XXXX and had no money until my XXXX check was deposited on XX/XX/XXXX. Then they closed my account and I was with no money again! This cause so much hardship. I'm XXXX and so is my XXXX yr old daughter. I had to wait XXXX business days to get the check in the mail. Then I had to open a new bank account to get my XXXX checks deposited into. I went to a lawyer for help. But I'm also filing complaints where ever I can because they have uprooted my whole life. They shouldn't be able to do this to people. I have to pay a 5 year loan for those funds that were stolen. Please help.
11/30/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NV
  • 89523
 Web Servicemember
Hello I receive service connection XXXX. I am currently homeless and live in XXXX nv. I have received my direct deposit from the va into a netspend account for over a year. I used an address 1 time in Massachusetts while I was there to get a card shipped to me. Netspend has since been able to change my address or ship me a card. They only allow me to open other accounts so I can be charged extra monthly and transfer fees. On XX/XX/XXXX the account I recipient my va deposit in was blocked from my use. Netspend refuses to transfer me to anyone. They laugh at me on the phone. I have been broken down in my truck for 3 days throughout a storm. I missed XXXX because I had no funds to fix my car issue. My phone is off and netspend is requesting documents they know I can not provide at this time. I send them a XXXX birth certificate social security card an award letter with my current addressed on it. I also sent a XXXX and va I'd. They didn't approve any of my documents saying my I'd was to blury, they except nothing from the va, and they do not except copies of copies for my social security card. They are also requesting only a utility bill with the Massachusetts address on file. I never lived there and don't know how to get a proof of address there other than fordge a fake bill. The only other option they are giving me is to have my account closed and my check sent to the a address I don't live at in Massachusetts. I think they are laundering my money because this has happened several times where the have requested personal documents and unnecessary blocks. Please help, netspend is only allowing me to speak to the same people. I am 100 % XXXX and can not deal with this stress. There has also been countless forien transaction fees throughout my accounts. And money that gets taken out as change and then put back in as different amounts. I need my money I'm starving, stuck, cold, and my phone is now off.
03/14/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 95828
 Web Servicemember
I had noticed several unauthorized transactions on my netspend prepaid card. I noticed theses transactions on XX/XX/2021the transactions took place Saturday XX/XX/2021. I did not recognize the merchants name and it was four transactions in total on my all access net spend card. I contacted netspend in the secure email area on the on line banking netspend app. Sent them a message asking them to find out who and what this is from and dispute the charges. In the interim, I did some online research of said company in question. Turns out this is an online us casino. I explained to netspend that I have four roomates in my home when they asked me how did some one get access to my account. I said it's rather simple if my purse is or was unattended for awhile, I take showers, go check mail, walk my dog ect. All with out bringing my purse with me because I would think your purse is safe in your own home! So a couple hours later netspend sends me and email asking for me to call the right away. I call all to be told by a rude representative who I could barely understand say netspend locked, blocked and closed my account due to suspicious activity. I said what? The representative hung up on me!! I called back getting another thick accent representative, I was told the same thing once again however I said ok. That's fine but I need my money off of the cards that are remaining. The rep mumbled something and again hung up! I've tried sending netspend emails, three to up until today 's date .. I have received nothing no correspondence back. I have money on the account!!! On top of that my stimulus check is in route, I told netspend that the second phone call I made, the rep said well the irs will just send it in a paper check. I said wow ok but I still have over XXXX in the acct now as we speak that they are refusing to return. I need help, this is beyond wrong. I need help immediately. Please some one help me!!!
08/13/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • SC
  • 297XX
 Web
On XX/XX/2019 I called Brinks Prepaid card and advised that a merchant had drafted my account for {$210.00} and the rep stated no worries we can reverse this transaction and the manager has to do it since its such a large amount and the reverse of the transaction was successful the money was placed in my account. I went on to shop for my son school supplies my end of the day balance on XX/XX/2019 was {$100.00} well on Sunday XX/XX/2019 I went to the atm withdrew {$20.00} and went the grocery store and spent {$47.00} which left me with a balance of {$35.00}. I went to the gas station on Monday XX/XX/2019 and the sale was for {$13.00} it was declined well I immediately went to the car and called to check my balance which stated negative {$170.00}. I called Brinks and was advised the merchant was able to withdraw the money on Sunday XX/XX/2019 I was shocked I stated how when the money was not available and this is a prepaid company. The rep stated the merchant did a hard authorization meaning they requested money with no dollar amount on there and the transaction was able to go thru I was highly upset because I am like I called on Saturday morning why was none of this advised to me so I could cancel the card and get another card until I talked to the merchant. My issue with Brinks is that I don't work for your company and when an customer calls in and has an issue you should be able to let them know and I had been with this company for 4 years and even thru the investigation I requested a provisional credit until the investigation is over with however that was declined until two weeks later they said a possibility of update on that is XX/XX/XXXX I am like in the meantime this has affected me I have a child support check that goes on this account for {$160.00} Brinks will take all that until this matter is resolved I get paid every two weeks and my child support helps me on the weeks I dont get paid.
11/07/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem adding money
  • NM
  • XXXXX
 Web
On Saturday XXXX XXXX I went to XXXX XXXX store on XXXX in XXXX New Mexico and I purchased a net spend card that I added {$100.00} dollars to and paid a card fee of {$2.00}. The card purchase was successful. I purchased the card because someone stole my debit card number and the bank is in the process of re issuing me a new one. I sat in the parking lot of the grocery store and tried to activate it online I kept getting error messages. I decided to sit there and call in to activate the card when I called they had me verify all my personal information and my address after I gave them all the information the customer service representative told me that they needed more information and I couldnt use the card or have access to the money that I put on the card until I sent my social security card ( of which someone stole ) my drivers license and a bill or something in my name and I would have to email it to them and until I did I wouldnt be able to use it. Im so angry because thats all the money I had and now I dont have access any or access to it. I have a problem with federal agents in New Mexico harassing all my bank accounts and prepaid debit cards. Im not saying that they interfered with this but it is highly likely my address is on my drivers license my car insurance is the same address so is my registration and bank accounts. How would my information not verify? Its impossible so now because someone stole my social security card I have to apply for a new one with limited availability at the social security office apply wait for the card to send to net spend so they can verify who knows what so I can spend my social security money that I put on the card. That is unacceptable and I wanted money back. I literally stayed on the phone for 7 minutes for netspend to try to govern the money I just put on the card conspiring with federal agents to give me a hard time in everyday life situations
12/21/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MA
  • 02072
 Web
Long story short. I purchased a laptop from XXXX. I was using a Netspend bank card. After purchase, my parcel delivery was quite long and he was lost. When I found I decided to return the item back to XXXX. They accepted my return and issued a return to My Netspend bank account. When my bank account was credited I attempted to log in to the account and received a pop-up message that my account is locked. At the same time, I picked up my phone and called to Netspend customer service. What they told me is that my account is locked and did not explain a reason why. They also told me to call XXXX and ask them for a letter of indemnity or to reverse the funds. XXXX response to me was that they do not do those things. So I am in a situation where one business ( company ) asks me for things where other companies ( business ) do not provide that kind of things and my funds and my actions are restricted. XXXX confirmed that they received an item and processed a refund and everything is fine but Netspend holds my money by force. I have a lot of info who proves that my return is sucessful. So this is what I have from XXXX : " Upon review, our system shows that a refund was issued successfully for order number XXXX back to the original payment method, VISA card ending in XXXX on XX/XX/2018 in the amount of {$1500.00}. Refunds generally take 1-5 business days to reflect into your account but are based on your Financial Institutions processing times. If you are not seeing the refund, please contact us at XXXX opt. XXXX, so we can conference call your Financial Institution for more information. '' Order ID : Order # XXXX Name on the order : XXXX XXXX. The laptop was bought with a virtual credit card. XXXX gave me an authorization code for the funds to be released - XXXX. Pretty much this is everything I have in this situation and now I am asking your help because in this situation I am powerless.
12/02/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 90059
 Web
So Ive had two issues with netspend. The first issue I used my card at XXXX XXXX for a incidental deposit on the XXXX and the XXXX of XXXX. They refused to release The money back to me if I did not have proof that the hotel was not going to charge the card any more. Yesterday XX/XX/XXXX I got documentation from the hotel and emailed it to them, today when I called they said that the information can not come for me it had to come from the hotel, so the hotel manager faxed them the information. I called them back and they said that they could not except that becouse it did not have transaction breakdown on it. I explained to them that was because I paid for room through XX/XX/XXXX and didnt charge anything to rooom so there were no charges from hotel. They then told me that they had to hear it from hotel. The manager and I called three-way he explained this they still did not release the money they said they can not do it without a breakdown of the transaction history. About three hours later I called to check the balance of my XX/XX/XXXX card. The automated service told me that this was not a working card and connected me to the customer service the customer service agent then told me my card had been blocked. They could not give me information to why my card was blocked, then informed me that the money on the card could not be retrived. They told me that I had to purchase a new car and start another account. Nothing about this sounds legal I dont understand how they could block my card without my permission and keep the money that is on the card and not allow me to have it I dont understand how they can Refuse to release the money back into my account after the manager sent them the pro folio from my account at the hotel. I Really like some advice on how to go about getting my money back from them and holding them responsible. I want to take legal action against them
01/12/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • XXXXX
 Web
On XXXX XX/XX/XXXX, I purchased XXXX NetSpend prepaid cards at a XXXX XXXX and paid for them at checkout, as well as pre-loading {$40.00} on each one ( totaling {$240.00} ). I did not understand that they are not gift cards, that they have fees I consider unreasonable, and that they would require identity verification before the recipient could use them. When I got home, I discovered these problems, and decided not to give them as gifts and just return them and get my money back. However, XXXX XXXX not accept the return, saying they could not get the pre-loaded money back. On XXXX XX/XX/XXXX, I called XXXX to ask if I could return the cards. They said I could not because they can not get the pre-loaded money back. I proceeded to try to activate the cards through netspend.com/activate, as printed on the sticker on the card. I was able to activate XXXX card, and the {$40.00} showed up in my account. However, I could not activate the remaining XXXX cards, or otherwise transfer the funds I had preloaded on those cards to my account. I then called NetSpend support and explained that I was trying to get my money back on these XXXX cards. The phone call lasted XXXX minutes and ended with instructions to activate the cards through their website, which I had already tried and still wasn't working. On XXXX XX/XX/XXXX, I again contacted NetSpend through their Secure Email function on NetSpend 's website while signed into my account, explaining the situation, and asking for the funds to be returned. I again was provided with instructions that did not help. I replied explaining that the provided instructions did not resolve the issue, and NetSpend offered no solution, simply telling me that for security reasons, I would have to call in to resolve the issue. NetSpend is denying me access to the funds I pre-loaded, and I want my funds returned. I do not want the cards.
03/08/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • IL
  • 60629
 Web
On XX/XX/2021 a charge to my Netspend account for {$88.00}. This charge was initiated by a XXXX purchase that I did not make. I called XXXX the same day and was able to get the charge canceled due to it still being in the pending status in my Netspend account. XXXX cancelled the transaction and everything was okay. As a precautionary I changed my password to XXXX, canceled the current card with Netspend and ordered a new one. Also reported that the charge of XXXX XXXX with Netspend, was indeed fraudulent as well. The next day I get a notification of a XXXX $ overdraft fee being charged to the account, at this time the account is now in the negative for XXXX or so. I called and spoke with a representative XXXX, I explained the situation in regards to my account with XXXX being compromised, I also informed her my XXXX cards were compromised as well to let her know I was going through a time where someone had accessed all of my information. XXXX said she understood due to the card being canceled there was nothing the company could do until I get a new card. I ended the call and received the card on Sunday XX/XX/2021. I activated the card, and saw that there had been no reconcile with this account. I called Netspend again on XX/XX/2021, per the representative that day, they have to take 45 days to investigate, upon that my account will still reflect in the negative balance. Due to me having my own check deposited in this account, the reprasentive assured me I would be responsible for the fraudulent charges when my deposit hits on Tuesday. I asked that the account be closed, the account was indeed closed and closed at a negative balance. Netspend shouldnt hold their customers responsible for fraudulent charges. I also have all of my documentation from XXXX as XXXX saw it was a third party user and not myself so I do not understand why I would responsible for this.
05/23/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • WA
  • 98002
 Web
I woke on XX/XX/XXXX to a text message from Net Spend XXXX XXXX detailing there is a problem with my debit card, please call before using the debit car d. Two and a half hours prior to this text the monthly {$5.00} fee for my Elite a ccount benefits ( overdraft, cahs back, ect. ) was deducted from my account. I called and was notified that my account had been closed due to the other name on the account being deceased. I had reported XXXX XXXX deceased the first time in Fall of XXXX , and have repeatedly requested the removal of his name over the past 3 years. Each time I was told " It is ok, do not worry, but we can not remove his name. Just ignore it. '' I did, but now I am cut off from my money. I am being told that I must purchase a new card at my own expense, wait the month long waiting period for my account benefits to be reinstated, and the 7 years of customer history is now gone. My money is still in the closed account, and I am not being offered a way to get the money other than a check in 14 days. My auto-pay for my rent is du e in four days, infact all my auto-pay bills are due on the XXXX of each an every month. I was not provided any warning to prepare for this closure, and now I could face eviction due to my rent being stuck on this card. I do n't have the cash on me to purchase a new debit card. I asked about sighning up for one online, and was told no. I was told that I must purchas e one in a ch eck cashing store at my own expense. I asked about transfering the funds to my XXXX College debit card that is still active, and they refused. I am told simply, " We have closed the account due to the deceased person on the account, and we will not be able to rectify this problem in any way, shape, or form. '' After two and a half hours I was hung up on by the company. The account is also locked online and I have no access to it.
09/30/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • OK
  • 73159
 Web
I opened a bank account online with ace flare I believe there bank is XXXX. I had my social security checks going directly into my account and for two months they have kept my money from me. I tried using my card and it said call the computer ace flare rude people I dont know how they even sleep at night holding someones money from them. Anyway they knew where my money was coming from social security card they had my money kept from me over an audit mind you this is all the money I get it pays my rent and bills and medical barley they wanted me to send documents proving who I am against my better judgment I did online and so I sent them my Drivers license and legal documents on my address and social security number. After I did that they said my Drivers license was fake this is a Oklahoma Drivers license and the doctor was from the federal government like social security number and Oklahoma Drivers license they caused me a lot of mental anguish and my rent and couldnt pay for my medical supplies and my bills i have a XXXX XXXX had XXXX XXXX and Im two months late on my rent and bills and I could not even get my XXXX medication those people did not have any right holding my money and I still dont have my money they would not even open my card back on so I could pay my rent and bills and my XXXX medication and machine they said They will close my account and send a check in the mail but i will not get it for two weeks now that leaves me with no money for two months and two weeks I am so upset about this they have ruined my life and I want a judgment against them not only two months and two weeks of my money back I want them to pay for everything they caused me everything no rent might be on the streets and could not get my XXXX medication and XXXX medication because of this my bills being late and my mental anguish they put me through Thank you XXXX XXXX
05/26/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MD
  • 21113
 Web
Prior to leaving for the XXXX XXXX I added {$2500.00} to my netspend card to pay for our resort stay which was {$2400.00}. When I arrived at the resort I presented my netpspend card for payment and it was declined multiple times for insufficient funds. I attempted to use my card directly and with XXXX XXXX but it continued to be declined. I contacted netspend customer service and all the representative kept saying is was insufficient funds but confirmed the amount on the card was {$2500.00}. They said they couldn't assist me with transferring the money back to personal checking account and that I would have to go online to do so. I couldn't access my account without roaming charges since I was out of the country. So I had absolutely no access to my money and the ATM only issued pesos with a fee. I was supposed to use this anywhere in the world they accept XXXX and XXXX but it would not process the transaction. After 2 hours at the reception area I had no choice to hand them my debit card. Now according to the resort they ran through a lesser amount to see if the transaction would go through and then I could use my personal debit card to pay the remaining. Since the transaction would not go through with netspend the resort without my permission charged my debit card the entire amount of XXXX. The next day, Mon XX/XX/XXXX I purchased items from the gift shop at the resort and my netspend card was accepted and also accepted at the airport. Finally I got back in touch with net spend, they said the resort machines would not convert the dollars to pesos. But that is not true because they use the same machines at the gift shop. This caused my personal bank account to process overdraft fees, negative balance and bill not paid. If you can use these cards anywhere in the world then netspend should convert to the countries currency from american dollars.
11/01/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • IN
  • 47240
 Web
On XX/XX/XXXX a XXXX. I received a message from my bank saying that there was a problem with my account and to please call XXXX ( Netspend ). I did this, but when I was ran through the phone matrix and type in my account number, they said that a card with that number did not exist, and immediately tried to login to my online access. My password and code did not work. Ive tried to call these folks several times, and they always drop my calls. I've talked to countless people and they are railroading me. It's as if I do not have an account. My email, my social security number are not on file, and they have wiped my account clean. I'm not sure if someone hacked my account stole my money, and changed all the information, but the banks customer service is not helping resolve the situation. I really need someone's help, there is no way I'm the only one having this issue. It feels like a foreign criminal organization is up too something. Please help. This bank stole all my money XXXX. This specific transaction, was electronic transfer from my bank to another bank ( both banks are owned by the same company ). I do not have a specific time but on XX/XX/XXXX a transaction was made in the amount of XXXX to a account ending in XXXX ( this information was given to me from customer service ). This transfer was not me but was all my money. I keep calling customer service and they either hang up, or they just run me around. They keep saying they are sending me a link to change my password but it never shows up. I've verified all my information with their representatives but the email never shows. The automated call matrix doesn't recognize my account number or social security number, the customer service acts like they are verifying my information but it's like they are not really sending me an email. Something is not right, I'm confused as to what to do.
06/13/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • OH
  • 44102
 Web
XXXX17. So this all happen today from about XXXX XXXX to now ( XXXX XXXX ) I decided to use the check deposit feature on my NetSpend account because my new job only gives out checks for payday. So since direct deposit was n't an option, I decided to try to load my check into my account through the NetSpend app but unfortunately it only made things worse. I do n't have a car, it was too hot for my XXXX self to take the bus, so I figure this app feature is a viable option for me. The app basically malfunction on the part after voided the check, hence preventing me from loading it in my card or cashing it in person. I first called NetSpend angry and they directed me to XXXX XXXX. Supposedly, when I called XXXX XXXX ( who is partnered with NetSpend to do this mobile check load ), my picture was " blurry '' and the black ink was not bold enough ( when writing VOID ). But I only got a messages that read that indicating my account history, not the picture. Once I figured out what " account history '' meant, the 1st XXXX XXXX specialist told me that my account is fine and I attempted to try sending the voided check. But now the app is starting to reset frequently. After it stop doing that, everytime I attempt to take a picture, the screen goes away and an error message reads " detection error '' ... Unfortunately, when I called NetSpend to confront their issue on the app, all the account rep did on the phone was try to redirect to XXXX XXXX to help fix the issue. I basically going no where with two company blaming one another not trying to resolve the issue. What 's worse is that when I called NetSpend to speak directly to someone who would be responsible. For the app, the customer service rep kept giving XXXX XXXX information. I need bus fare to go to work and these companies are preventing me from accessing my money and they do n't even care.
04/28/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • GA
  • 30236
 Web Servicemember
I purchased a netspend card on XX/XX/2020 and loaded {$160.00} into the card. When I got home and tried to activate the card online I was given a phone number to call saying my card could not be activated online. I called the number and was placed on hold for 45 minutes. Finally I was informed I had to email a picture of my drivers license and a letter or bill with my address and it would take 6 business hours to process. I did this and 6 hours later received an email that stated the documents had been approved but they also needed a pic of my social security card. Even though the letter I sent in was from the IRS and my social was on it. At the time all I could find was a photocopy of my social so I sent that. Again had to wait 6 hours. Email came that said it could not be a photocopy. I found the letter the social security office gives you to use until your card comes in the mail. Sent that in. 6 hours later email came that said the email I sent was blank but I have the confirmation of transmission that clearly shows it wasnt. I call netspend. Waited on hold for 2 hours after being hung up on 3 times and was told they could issue a refund check but it would be 10 business days before I could receive it or I could resend document. By this time I'm furious. I again send it. Again was told it was blank 6 hours later. I found my social security card took a picture of it and sent that. Waited 6 hours no response. Called and was on hold 45 minutes. Then was told they never received an email. Again I have the confirmation of transmission. I tried to contact someone higher up in the company but was told i would receive a call from an analyst within 3 business days. Now at XXXX XXXX eastern time on XX/XX/2020 the card still is not activated. I have not received a call back and i still cant access the money i loaded on the card. I need help.
11/22/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem with overdraft
  • Overdraft charges
  • TX
  • 756XX
 Web
I opened an account with Ace Flare not long ago and became eligible for overdraft privileges. Upon signing up for the overdraft information was sent to me by email, I spoke to a male rep over the phone and it states on my online account that I would be charged {$20.00} fee for transactions OVER {$10.00} that are in the negative. If its not paid back or brought to a positive balance within 24 hours the {$20.00} fee will be applied but if it is brought to a positive balance within that tome frame the {$20.00} fee will be waived. Mind you this overdraft feature they have definitely comes in handy when I need it! Im being charged for every transaction after my account hits a negative {$10.00} afterwards no matter if its {$0.00} a {$20.00} fee will be applied. I recently was told by a rep in their chat on their app that every transaction that is overdraft will be charged a {$20.00} overdraft fee. They give very misleading information. Every rep says something different! Not only that it is very excessive to charge their customers a {$20.00} fee for a transaction that may be less than {$10.00}. I have been charged numerous fees for {$20.00} each for transactions less than {$10.00}. Like I mentioned a male rep I spoke to over the phone said any transaction over {$10.00} would have a {$20.00} overdraft fee applied. The other rep I spoke to on chat a day or so ago is now saying every transaction will be applied a {$20.00} fee another rep says once my account is at negative {$10.00} every transaction after will be charged a {$20.00} fee no matter the amount of the transaction. These people need to get on the same page. This company also need to be reported for the excessive fee amount they charge their customers! That is Rediculous! This company needs to be fined for this! They provide misleading confusing information to their customers!
08/13/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • MO
  • 63137
 Web
On XX/XX/XXXX I received a text saying my Netspend debit card was used at an ATM and withdrew {$43.00}. I immediately called the bank because i had my debit card in my possession. By the time i got to the prompt to stop my debit card, the thief had took 9 {$43.00} transactions at a XXXX XXXX ATM machine in a XXXX XXXX. I had the customer service rep to stop the card and mail a new one. On XX/XX/XXXX i went to file a police report with the XXXX Police Dept with Officer XXXX and my police report number is XXXX. My claim number at Netspend is # XXXX. I was told by Netspend i could get a provisional credit of {$400.00} but i had to send them dispute paperwork which i emailed to them on XX/XX/XXXX. I did everything i was suppose to do and Netspend had until XX/XX/19 to give me the provisional credit and they emailed me on XX/XX/19 saying they will not be giving me any credit. Im so so upset because i have been with this company for over 6 years, i have my direct deposit going to this debit card but they are treating me like the thief instead of the victim. I provided everything that they asked me for and yet in still they are treating me as though i did this myself. Their exact reason that they have on a message on their site for my account is the pin for the card was not changed prior to the period for unauthorized usage and no declines for insufficient funds so the person making the transactions had inside knowledge of the account balance. This is crazy because they did 9 {$43.00} transactions and by the time i was able to get through the prompts on Netspend customer service line to stop this debit card, i only had {$100.00} and something dollars left in my account. I'm so upset because i need my {$400.00} and i'm upset because i have been with this company Netspend for years and this is how they treat their loyal customers.
08/11/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • TX
  • 78114
 Web
I was sent an unsolicited Brink 's Money Prepaid Mastercard. I did not apply for this card. In the mailed letter sent to my address, it has a bank name ( that is not Brink 's ), an account number, and a routing number all associated to my name and address. This letter also included the Brink 's Money Prepaid Mastercard with my name on it. On the back of this card, the logo for netspend reload is present. I looked online to review these companies listed in the letter and on the back of the card. I contacted the bank first to cancel the account but they said they could not do so because they did not have my information and it was best for me to contact Brink 's Money. I called the customer service number to Brink 's Money and was unable to speak with a live customer service representative. The call had only an automated voice. I either had to enter the card number or my social security number. For more options I pressed star key which prompted to press 1 for lost or stolen card or 2 to request a refund. I was suspicious of these options so I did not enter any card information or ss #. I noticed another number to " OPT OUT '' of future mail offers and proceeded to call. I was not able to speak with a live representative and was forced to enter the card number as my only option to cancel the card. The automated voice said it canceled the card and that it opted me out of future mail offers but I did not receive any confirmation number for this call to cancel the card. I sent an email to XXXX to ask for confirmation. I did not put my personal information, bank information, or card number ; only signed my name at the bottom of the email because they already have my information and did not want to disclose it in the email I sent to them. I am waiting for any kind of confirmation number or letter that it was closed and canceled.
02/15/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • CA
  • XXXXX
 Web Servicemember
This Complaint is a Complaint about the CFPB! I CAN '' T believe you closed my Case! Is this what you are paid to do? Just give lip service to the consumer while these Corporate Banks wipe their feet on us? I Could very well Be XXXX soon because Netspend Locked MY ACCOUNT FOR NO REASON! I can't even buy a {$.00} bottle of Dishsoap because Netspend has ALL MY MONEY LOCKED UP! And YOU listened to what their Rep had to say AND Closed the CASE! The lady at Netspend said that she called my phone # twice and I didn't answer and that I never called her back or responded to her email. I call XXXX.! I recieved XXXX calls from a Toll-Free number that I had never seen before but I answered the calls and there was NO ONE on the other end! I asked Hello XXXX times before I hung up. There wasn't even breathing on the other end. When I recieved her email I called the toll free number and it went to Netspend 's phone system and then transfred me to XXXX XXXX ( I Think it was XXXX, started with a V, Have it on my phone still ), office and got her Voice Mail. She never called back. I called XXXX times and left XXXX voice mails to call me. Never heard from Her. I left XXXX emails, Never got a reply. And then I get your email stating the case was closed on what she told you. XXXX.! Tells Me where the consumer stands! The Worst Part is I am still waiting on My XXXX ID it's been almost XXXX weeks and when I get it I am still hoping to do business with XXXXNetspend because they are my best option for a prepaid card. The XXXX XXXX Card that SSI uses is the MOST XXXX Debit Card Company out There. They might even be more crooked then our Politicians! Wait, It was the Politicians who Picked XXXX XXXX! Getting That legal XXXX money they call Political Donations. Thanks For almost NO Help CFPB! I Just go off and starve to death by myself!
12/26/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • TX
  • 75024
 Web
1. I opened a Netspend debit card in XX/XX/XXXX. My husband and have a XXXX XXXX joint account and I funded the debit card with our XXXX XXXX debit card in four different amount of {$100.00}, {$300.00}, {$700.00}, and {$1000.00}, totally {$2100.00}. 2. OnXXXX, we called Netspend debit card to close the account. The Netspend told us we would received the refund check in 3 weeks. 3. On XX/XX/XXXX, we didn't receive the check and call Netspend. Netspend said we had to provide 2 photo IDs and 1 prove of residency to get the refund. 4. We submitted the needed document to Netspend on XX/XX/XXXX. 5. OnXXXX, We received a check dated XX/XX/XXXX from Netspend in the amount of {$120.00} for the earned interest but didn't receive the initial deposited {$2100.00}. 6. On XX/XX/XXXX, we called Netspend and they said the money was sent to our XXXX XXXX. They also provided four 12-digit confirmation numbers. We contacted XXXX XXXX in person. The XXXX banker and debit card department said they didn't receive the money. 7. On XX/XX/XXXX, we called Netspend again and they said they already mailed a refund check and we should receive it byXXXX. 8. On XX/XX/XXXX, we still didn't receive the check and we called Netspend again. This time, they gave another four 10-digit confirmation numbers saying the money was sent to our XXXX XXXX . 9. on XX/XX/XXXX, we contacted the XXXX XXXX in person again. The XXXX banker and debit card department researched again and told us they didn't receive the money and they were no attempts to send the money to our XXXX XXXX debit card account. 10. In summary, we closed our Netspend debit card but didn't received the {$2100.00}. The Netspend told us different stories every time, either they sent the money back to our bank or sent us a check but we have never received the money.
12/09/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • KY
  • 415XX
 Web
I live in XXXX, Ky. On XX/XX/2020, I went to Va on business and used my card. Upon returning to Ky. I was trying to check my balance on my account and couldnt remember my password and had to call customer service to get it reset. They in return redirected to the fraud dept and they told me to submit 2 proofs of identification to establish my identity. In return via email a few hours later after midnight on XX/XX/2020 they closed my account saying my identity couldnt be verified? It was my state ID and Social card, it was definitely me?!! The email said they were going to be mailing out the funds to the card holder to the address within 10 business days. Well, I waited and I called and customer service assured me that, yes MY funds were coming to ME! On XXXX the XXXX, I called again, and that's when I was notified that my funds were actually sent to VEC ( Virginia Employment Commission ) .on XX/XX/2020? ALL, my funds? there were ABSOLUTELY NO FRAUDENLY TRANSACTIONS ON THAT ACCOUNT..NONE?!!!!! I can see them sending my LAST DEPOSIT to VEC, but not my ENTIRE ACCOUNT BALANCE?! My refund taxes, and stimulas check were deposited on that account? The account was in good standing?! Why send my whole account to VEC?! I retained and attorney XXXX XXXX and we have reached a man named XXXX XXXX who said that VEC signed for the check, but as of today, nothing has has been verified? And no one is answering my attorney and Mr. XXXX said the check would be re-issued after 120 days if not cashed. Its been 120 days, and nothing from Mr. XXXX, and my Attorney is trying to get my funds sent to me asap?!!! A certified letter was issued to VEC by my attorney trying to get answers regarding this issue, but nothing has been answered as of yet?! We need answers?! My attorneys number is XXXX XXXX XXXX XXXX, and his name is XXXX XXXX.
11/25/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • NY
  • 11372
 Web
I filed a dispute with my Prepaid Card Issuer, Netspend regarding two ATM withdrawal transactions initiated on separate dates at the same ATM. During both instances while awaiting for the ATM to dispense the requested amount of funds, the ATM stated the funds were being dispensed, despite not having dispensed any of the funds requested. immediately afterwards, the ATM displayed an error message on screen which stated " receipt printer error '' which also resulted in the ATM not having provided a receipt. The first transaction took place on XX/XX/2018 for a total of XXXX the second ATM transaction took place on XX/XX/2018 for XXXX. I notified Netspend and filed a dispute regarding both transactions and slso faxed over an ATM dispute from. During my initial contact with Netspend over the phone, I verbally requested a provisional credit be issued to me within 10 days if they did not receive a response from the Merchant And also asked for a mailing address to send out my written ATM dispute form via USPS certified mail, but they stated they did not have an Address for me to mail out my dispute form and insisted I fax them the ATM dispute form. On XX/XX/2018, I faxed the dispute form to the phone number listed on the dispute form, and after 10 business days have not received my provisional credit to utilize my funds since they requested more time in order to investigate. I also notified customer service on XX/XX/2018 and advised them I would fax it again because the CSR told me they had not received my dispute form. This is unfair and is also a violation of non compliance under Regulation E which entitles me to a provisional credit so that I may temporarily utilize the funds while they complete their investigation. It should also be taken into consideration that I have been a Netspend customer for over 2 years.
06/29/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Changes in terms from what was offered or advertised
  • MD
  • 21144
 Web Servicemember
Ever since Netspend changed their overdraft protection with the introduction of the All Access card, they are doubling the amount they receive from my direct deposit to their ends at my expense. They are pocketing {$120.00} of my {$250.00} payroll deposit and then profiting an additional {$120.00} in overdraft protection as opposed to me being in receipt of my {$250.00} direct deposit and being afforded overdraft protection of {$100.00} for which I qualify by being a customer who receives at least {$400.00} per month on their card through direct deposit. The way this is being done is simply this : I allot {$250.00} to the All Access Card of Netspend each payday. Each payday I only have access to {$120.00} of my {$250.00} direct deposit. When I spoke with representatives and then with their managers on many occasions about this, I am told that someone will call me to correct this. The person that called me told me that this is correct due to the overdraft protection extended of {$100.00} in my case. Realizing that each withdrawal of cash or purchase I make incurs fees upward of {$25.00} each, upon receiving {$120.00} direct deposit per {$250.00} I allot to Netspend for my expenditure each payday via direct deposit each payday of {$250.00}, I resort to withdrawing the full amount ATMs which issue in {$20.00} increments would allow, {$240.00} of my {$250.00} direct deposit immediately upon deposit notification. But I incur {$120.00} in overdraft protection fees in doing so. When my next direct deposit of {$250.00} notification is texted on my phone it reads that {$120.00} is available from recent deposit of {$250.00}. This happens each time I allot {$250.00} to my Netspend account per payday, which equates to a total of {$500.00} in monthly direct deposits I entrust to Netspend for my use at my discretion.
07/01/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 93306
 Web
I received an email I had a Flare account I wasn't aware I had. So by calling the ace flare account customer service XXXX they had my information in their system unless it's a ploy. First representative put me back in the automated without answering how they got my info. I called again and the next representative said I just activated my account and card today XX/XX/2023 during my 1st call XXXX PST. How is it I just activated it when I got an email stating the following today XX/XX/XXXX at XXXX? " Your Flare Account statement is available View in browser FLARE ACCOUNT Dear XXXX, Your Flare Account statement is now available, and can be accessed on your account History Dashboard. To view your statement, please click here. If you have questions, please log in to your online account center or call us at XXXX. Sincerely, Your Flare Account team This message was sent to you because of changes, updates, or transactional activity on your Flare Account. We are required to send you such notifications regardless of your subscription status for your protection. Please do not reply to this message. aceflareaccount.com | Privacy Policy | Update Email The Flare Account is a demand deposit account established by XXXX, XXXX XXXX, Member FDIC, and the Flare Account Debit Card is issued by XXXX, XXXX, pursuant to a license from XXXX XXXX XXXX Netspend is a service provider to XXXX XXXX XXXX XXXX Certain products and services may be licensed under U.S. XXXX XXXX. XXXX and XXXX. XXXX XXXX XXXX XXXX, XXXX 2023. All rights reserved. 2023 Netspend Corporation. All rights reserved worldwide. Netspend is the federally registered U.S. service mark of Netspend Corporation. All other trademarks and service marks belong to their owners. Netspend XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX # XXXX, XXXX, TX XXXX XXXX ''
08/30/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • KY
  • 427XX
 Web Older American
Im submitting a complaint because the bank systems that issue and service my prepaid credit/debit card failed to reimburse my account for fraudulent charges reported correctly and timely to them, nor have they provided proof that I personally made these charges or received the benefits of these charges. They can not the charges are fraudulent. I received an electronic warning notice from my bank that an attempted purchase was occurring in the amount of {$210.00} on XX/XX/XXXX. I immediately called and insisted the customer service person not allow this charge, cancel my current card, and re-issue me a new card due to fraudulent activity. The representative also noted another {$50.00} fraudulent charge the previous day but said the {$210.00} charge had already been processed and I would need to report both as fraud. I wrote my bank per policy on XX/XX/XXXX and requested they remove the two fraudulent charges totaling {$260.00}. I was temporarily credited that amount until 6 weeks later when my bank provided electronic receipts from the merchants showing purchases were made online electronically WITHOUT NAMES OR ADDRESSES, not even a purchaser IP address. I called my debit/credit card customer service on XX/XX/XXXX and again requested proof of purchase, signatures, and delivery addresses but did not get a response. My bank reversed their credit for {$260.00} but never provided proof that I made these purchases or received good/services. They can NOT provide proof because I did not make these purchases and reported them as fraudulent. I have attempted to contact my prepaid credit/debit card issuing bank, the main bank affiliated with the card issuer, and the XXXX XXXX all to no avail. None of them have responded to my numerous complaints and requests to remove the fraudulent charges totaling {$260.00}.
10/11/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • TX
  • 77346
 Web Older American, Servicemember
On or about XX/XX/2022 {$250.00} was direct deposited from my payroll account to a netspend account using debit card XXXX and XXXX. On or about XX/XX/2022 XXXX XXXX attempted to deduct {$140.00} from debit card XXXX for an annual renewal. Netspend declined the transaction and issued an alert via text message. I did not recognize the charge and the card was suspended. After brief investigation I realized my mistake and used XXXX ( same netspend account ) to authorize the transaction which was approved and the funds were deducted leaving approximately {$150.00} remaining in the account. I attempted to access the netspend account but was refused access with a message to contact customer support. I contacted customer support and was instructed to email or fax images of my social security card and drivers license before access to the account would be granted. I refused since I believe this information is extremely sensitive and the means for data transfer netspend was requiring is not secure. I told netspend to close my account and refund the remaining funds to the address on record. I was told this would occur. As of today XX/XX/2022 I have not received the funds and contacted netspend to inquire regarding status of the refund. I was informed that no refund would be issued until I submitted sensitive personal information via an insecure method. I believe this request from netspend is unreasonable, they can simply return the funds to the address of record from which the account was opened but are refusing to do so. Netspend has unlawfully converted my funds refusing me access to my money. I have demanded a refund and they have refused to do so. I believe this may be a scam or ploy to gain funds from unsuspecting consumers since netspend knows this is a small amount making legal action by victims unlikely.
10/31/2020 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Confusing or missing disclosures
  • WA
  • 98004
 Web
I received an email from XXXX pay cash. It gave me a phone number and told me I needed to call immediately. The first thing that was asked after dialing the number was my social security number I was spooked. I hung up, did not provide my SSN. I called XXXX normal customer service at XXXX. I asked if the number for XXXX Pay cash was valid. XXXX told me yes, the XXXX Pay cash number was valid and that I should call them for further assistance. I called the XXXX pay cash number back. I was told numerous times by numerous agent that they could not help me. They kept telling me literally to hang up and call back and they could not help. I finally got through to One agent who was able to look into my account and told me they may have contacted me about sending out a new card or something like that. She put me on hold to look further into the details and then I was transferred to another random agent who had no clue what was going on and said we had to start all over but then she said she couldn't help me. Additional identifying information in the email body I will provide here. XXXX Pay Cash is a Prepaid card issued by XXXX, Member FDIC, pursuant to license by Mastercard International Incorporated. Netspend, a XXXX XXXX, is a registered agent of XXXX. Certain products and services may be licensed under U.S. Patent Nos. XXXX and XXXX. Use of the Card Account is subject to activation, ID verification, and funds availability. Transaction fees, terms, and conditions apply to the use and reloading of the Card Account. See the Cardholder Agreement for details. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Card may be used everywhere Debit Mastercard is accepted. XXXX and XXXX Pay are registered trademarks of XXXX XXXX XXXX, XXXX.
06/22/2018 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OH
  • 43147
 Web
My paycheck was stolen out of my account. I filed a dispute and they said it was a legitimate transaction. This was my response ... I want to physically talk to someone. If you look there are 3 transactions for decline fees at XXXX and 1 balance inquiry at XXXXXXXX XXXX and then the withdraws. I was at work from XX/XX/XXXX at XXXX until XXXX on XX/XX/XXXX. I have the time card to prove it. I was asleep in the state of XXXX after working an almost 11 hour shift. When I got the alert of the with draw I immediately called. To file a dispute because I didn't make the transaction I have never been to XXXX and do not know anyone there. I can't see where the decline fees were done at on my account. It doesn't take a rocket scientist to know when it's not physically possible to be asleep in XXXX and using an ATM in XXXX. I use the last 4 digits of my social as my pin so whoever cloned my card must have figured out the pin. This is happening everywhere so I don't understand how you can even begin to blame me for a criminal that accessed my information! I will be contacting our local police department about this.The information was stolen and my money should be returned immediately like a legitimate bank would do. I will not let this go. I lost money at work because I couldn't go on an out of town job because of my money being stolen. This cost me a loss of about {$700.00} in wages. I want to talk to someone in person XXXX. I'm tired of people hiding behind messages instead of trying to resolve the issue. They have also not provide me with their so-called documentation. I have requested it repeatedly. I believe this is part of a bigger ring of thieves since there are hundreds of complaints for this very thing and XXXX refuses to give people 's money back. Is this an inside job with their company I wonder?
02/04/2016 Yes
  • Prepaid card
  • General purpose card
  • Managing, opening, or closing account
  • NC
  • 27103
 Web
Netspend has caused me several issues. First I filed a transaction dispute. I informed them I had the card in my possession, and they failed to inform me that the card was being locked ( and also did not do anything to assist in the provision of a new card ). After the card not working on a purchase the same evening I called them the next day. After reviewing my account, and myself telling them about the dispute, they told me to use the old card at an ATM. Only after that failed as well did they tell me that the card had been disabled. They were only willing to waive a XXXX fee to send a card in 7-10 business days even though they mislead me, and failed to offer a new card ( I asked that it be expedited ; 3-5 business days ; with any fees waived. They refused, and said to get it expedited I had to pay XXXX ). After receiving the new card everything was fine until the date of this complaint. I was enrolled in their XXXX to keep from having fees every time I used the card. I found XXXX total fees, and that the plan was no longer set on my account. I called to have the reset the plan, and told them that I needed those fees reversed due to the fact that I never cancelled the plan. They returned XXXX of the fees. After calling them again they refused to return any further fees quoting that the plan " had expired ''. There was no indicator anywhere of any expiration. Anytime I have asked for a supervisor they would attempt to refuse me. I have to literally yell at them to stop talking and get a supervisor at which point I am put on hold for an average of 15-20 minutes. Any supervisor I have spoken to has refused any request I made quoting " we do n't have access in the system to do that ''. Once I asked for someone above the Customer Service Supervisor. I was flat out denied access to anyone further.
11/16/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • WI
  • 54914
 Web
A little over 10 business days ago I had to deal with this bank for 6 hours on the phone. Someone got into my bank account and took over {$1500.00}, I fought with them over the phone that whatever they were doing to protect my account was not working because they were still going into my account and changing my information so when I called I could not answer the security questions. After 6 hours on the phone a rep finally figured out that someone was calling in from different numbers pretending to be me and answering all of my security questions right so they let this person get into my account. At this time it was too late and all of my money was drained. So fast forward XX/XX/XXXX they did credit my account back and within a few hours someone got into my account again and made a virtual debit card once again, one I did not authorize. I called again pleading my case and telling the rep it was not my debit card that was compromised but my actual account and them making a virtual card. They keep promising me that it is secure now but they said that for 6 hours last time and look what happened. Now I have {$490.00} gone and they are once again making me wait 10 business days to investigate. I asked to have it escalated or to talk to someone that could and they refused. I do not believe that I should have to go through this again and have to wait. The rep yesterday clearly stated that it was their fault this happened again. This whole scenario since day one has caused me extreme XXXX, XXXX, XXXX XXXX XXXX and to the point I had to see a doctor and my counselor. I demand this money back in my account immediately or I will be seeking legal action not only for the money but for pain and suffering. I have made reports with the police department and the FBI. Reference number to the dispute is XXXX.
09/03/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 900XX
 Web Servicemember
XXXX I have a new debit card I was going to use. The card was sent to me from the company and assured me that all direct deposits would go on that card. I had one direct deposit that was going to be deposited into their Bank at XXXX in the morning it was from social security. I don't have physical checks so I usually write a cashier 's check or a money order to pay my rent. Well the card was declined. The interesting thing about this new card was that my picture was on the face of the card for the first time ever. So I stepped out of line to call the bank and discovered that there was a block put on my account furthermore I was directed to the fraud department who explained to me that there was a transaction that took place without my consent and that's why the card is being blocked. Didn't call me beforehand they didn't they left me feeling as if the transaction had already been taken care of. In any case I would have to call back the next day and talk with somebody at the bank or should I say debit card company. I was on the phone with them for hours on the XXXX and I felt like I was being trifled with the woman I talked to could barely speak English to me I didn't understand most of the things that she was saying she had somebody standing behind her giving her direction. I thought that this issue would have warranted something more than a training session. When I got out of it was if there was three transactions that occurred with three different companies an approximately $ XXXX {$500.00} have been taken out of my social security check to pay for this and I would not get that money back unless I agree to the investigation which is ongoing I guess. I feel this is all the information that you are requesting of me about the complaint so I will stop here and wait for you to advise thank you
10/14/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • AZ
  • 85023
 Web
Hello, I purchased a XXXX XXXX card on XX/XX/XXXX with an initial load amount of {$110.00}. When I called in to activate the prepaid card so I could pay the bill I bought the card for, XXXX told me that they couldnt activate the card because of some account with Netspend. I do not have an account with Netspend and didnt understand why they would be telling me to call them to get a refund of my funds. They told me that XXXX prepaid is owned by Netspend. So I called Netspend and they said yes that they could not activate my card and that I would have to call XXXX to get my refund. So I call XXXX back and after getting a Manager and on the phone for at least two hours, the manager says that they cant activate it. Well I wanted to just get to the refund already, as this was ridiculous. I purchased a prepaid card with my money to pay my utility bill and they would not let me access the funds that I had purchased the card with! The manager told me that they would mail me a check in the mail and it would take 7 to 10 business days. Im very upset about this to say the least! Today the check still has not arrived and I just got off the phone with XXXX. The representative advised me that the check had not been released yet and, not to worry he would get it released today. He then tells me again that it would take 7 to 10 business days. I cant wait that long! I have been without utilities and I have children! I ask him if he can exepedite the check to me and he says no. I ask for a manager and when he transfers me, I just am on hold forever and then it disconnects. I never got to a manger and Im not even sure if my check got released. THIS IS AN OUTRAGE! VIOLATION OF AN ACCOUNT HOLDERS RIGHTS! I DONT HAVE ACCESS TO MY MONEY AND THEY JUST DONT DO THEIR JOB WHICH IS A TERRIBLE SOLUTION ANYWAY!
03/15/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 11787
 Web
I am a victim of identity theft. I first noticed it when I started receiving calls, emails, texts asking to verifying payment Info for XXXXXXXX XXXX XXXX XXXX XXXX XXXX One of my credit card companies notified me of unusual activity which prompted me to check my other accounts and banks. Upon doing so, I notice numerous unauthorized debits from this account. I notified the bank, filed an identity theft report, froze all my credits with bureaus and contact all parties. I sent a copy of everything and transcripts with the disputes. Although I sent them 3x proving and showing I am a victim of identity theft and these were all fraudulent charges. Within 6 hours of calling, I was told they would dispute or look into the fraud because I never had access to the card, which I did and never told them that. I had told them I did and I had personal info etc hacked and that was fraudulently taking from my account. Net spend treated treated me poorly annd displayed no care or concern to follow government regulations regarding consumer rights and seemed to not even care to want to look too much into it or see the documents I provided showing I am a victim of identity theft. Instead they never cared to contact me, Being a victim of identity theft made me feel worse after the way netspend handled it and treated a customer, who is a fraud victim because of theyre negligence.I am filing a complaint because netspend is violating the Electronic Funds Transfer Act, which limits a consumers liability to { {$50.00} } if the consumer reports the loss within 60 days. I reported the loss to the bank the as soon as possible when I saw the theft had occurred. I would like for these fraudulent charges to be taken off my account and my money returned to me. Thank you very much for looking into this matter.
05/07/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 95823
 Web Older American, Servicemember
On XX/XX/XXXX of this year I discovered a {$380.00} charge to my XXXX XXXX ( NetSpend ). This charge was not of my doing and I immediately reported the fraudulent transaction to the debit card company. I was told by customer service that the vendor ( a company named XXXX ) would have to cancel the transaction prior to the money being released from " pending '' status. At this time I was told that such releases normally happened after three to five days. It was also at this time that the card was cancelled and I was furnished with a new card within a matter of two days. Since no efforts to resolve the situation were undertaken by the XXXX, I contacted XXXX via chat found on their website. My initial contact occurred on Thursday, XX/XX/XXXX, with a follow-up occurring the next day to inquire when the company 's security team would contact me. I was initially informed that a security rep would be in touch by the end of the XXXX, however I've never spoken to a security rep but was told on Monday, XX/XX/XXXX by an XXXX customer service rep named XXXX that the transaction was canceled and the status of the transaction should be lifted within three-five days. The communication between myself and XXXX occurred via email ( provided ) and each of these were provided to XXXX, however they would not accept them as proof. The company stated they required an official response by XXXX on letterhead before they would lift the pending status of the funds. It has now been 15 days since I first brought this issue to the attention of XXXX and it appears their intention is not to do anything ; to leave the issue unresolved for an indeterminate amount of time. XXXX ( NetSpend ) has done nothing to help and seems bent on treating me as if I instigated the initial transaction, which I did not.
02/06/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AZ
  • 85326
 Web Older American
on XX/XX/XXXX2019 a federal tax return was directed deposited to a brand new Netspend pre-paid visa card. that same day 16 transactions were made against the card totaling {$500.00} which I never made. the co that made these withdrawals was XXXX co/XXXX Netspend has not given me an provisional credit and says the investigation can take up to 90 days, another card was opened and I had to fight with Netspend to transfer the remaining {$800.00} onto the new card. In the meantime my state tax refund was issued on the XXXX of XXXX and sent by direct deposit to a new card. Netspend says they have no record of it arriving. It was for {$210.00}. I was told by the state to check with the bank if it did not arrive by the XXXX. I can't check with XXXX as the account it goes to is Netspends than to the individual cards. If I call netspend they charge me to find out the balance, they charged me for transferring the money that was left on the bad card, every person I talk to tells me something diferent. I have gone in and checked the reviews on this company and wish I had done it before I opened the card as they have over 5000 complaints, a lot of them for the same thing that has happened to me. It is obviousd that someone working at Netspend is responsible for the fraud as my card was in a drawer and had never been used. I wasn't expecting my first5 direct deposit till XX/XX/XXXX2019 so had no way of knowing it had it had arrived the night of the XXXX and the fraud was committed on the XX/XX/XXXX.. They said is was signature purchases which doesn't require a card and it was done without the card. In order to put money on the card you have to show I.D . So I am being lied to. This company should be investigated completely as a lot of people have lost a lot of money because of them
04/09/2017 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • CO
  • 80239
 Web
I went to work on XX/XX/2017 like it was a normal day. Usually I have hectic mornings being I am a single mother of XXXX kids that I deal with in the mornings which can be very chaotic at times. When I got off at XXXX I did my usual and picked up all XXXX of my kids by the time I got home it was about XXXX, I started looking for my debit card and could not find it, because I switch purses a lot I tried to not think the worst so to give myself peace of mind I went online to confirm my balance because I had just got my income tax refund, also I had just went to jack in the box around XXXX so I was n't to concerned I was being real careful on how I spend it because I am dealing with foreclosure and that 's when my current nightmare began my balance went from XXXX $ to {$1000.00}. I immediately called my bank and of course it was not open so I canceled card thru the automated system. The next morning I did n't even go to work I went to one of the XXXX these people went to and waited all day for a officer that finally arrive by XXXX or so and took my statement. He stated the people went to so many XXXX most of them was from XXXX County. I have submitted my proof of Police report and Proof of me being at work and they are still not willing to refund my money. They said because these people used my pin and went to al the stores I have been to that there are no errors found, I have spoken to Agents and Supervisors and everyone is not willing to make this right. Can you please tell me what I need to do to get some justice thats a lot of money and I need to give that to my mortgage company I been unemployed since XX/XX/XXXX and started working for XXXX XX/XX/XXXX of this year and I did n't deserve this and now I see no hope in getting Any of my money back. This cant be legal.
10/09/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • NC
  • 28409
 Web
I Bank with NETSPEND. On XX/XX/XXXX at XXXX a charge was made on my account for {$0.00} to XXXX XXXX XXXX XXXX Florida XXXX Then at XXXX XXXX. {$160.00} was transferred from my savings account to my checking account. At XXXXXXXX XXXX. {$580.00} was transferred from my checking account to another account with the name XXXX XXXX. On XX/XX/XXXX I attempted to use my card at XXXX XXXX XXXX at approximately XXXX in the XXXX My card declined twice I think called NetSpend to find that my PIN number would not work. And that my account have been completely drained!! I also had no access to my online account either. I was locked out. When I got a hold of customer service they put it through as a dispute instead of a fraudulent claim as I made my way to the police station in XXXX North Carolina to make a report. This person also changed the address on my account to a Michigan address where I do not live and have no ties to. My address is a XXXX address. NetSpend also claims to record phone conversations. I requested that they listened to the phone conversations and determine the difference in voices between mine and who made the transfer through customer service. I have never made a transfer through customer service only through my online account using the flashpay ID number transferring money to my fiance 's account which also has my name as a secondary. NetSpend did not red flag this transaction. As this person changed my PIN number my address and transferred money after an odd transaction coming out of Florida for {$0.00}??!! I have also made a request that NetSpend release any and all information to the police for their investigation and they have not done so. They then come to a determination that this was a legit transfer. And refuse to return my money to my account!
04/19/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • OH
  • 441XX
 Web
XX/XX/XXXX i LOADED XXXX ON MY PREPAID XXXX XXXX FROM NETSPEND XXXX XXXX AT XXXX XXXX XXXX XXXX XXXX IN XXXX OHIO XXXX FOR A TRANSACTION OF XXXX MEMBERSHIP WITHXXXX AT XXXX XXXX uNIVERsity at XXXX XXXX XXXX XXXX where I graduated from a XXXX XXXX XXXX and I am part of the XXXX XXXX at XXXX XXXX university and while at the XXXX XXXX XXXX a XXXX lady used her mind power to make me mistake my credit card number to not make the transaction succesfully then as soon as I reach the XXXX XXXX XXXX XXXX XXXX Ohio XXXX XXXX XXXX XXXX where I was working and staying it is a men shelter I occured some problems in the computer room up stairs XXXX was unauthorized taking from my netspend XXXX XXXX prepaid account and I disputed it 0n XX/XX/XXXX and they closed down the card prepaid XXXX XXXX ending in XXXX and said they had to closed the card down and re issue me another card because I did not authorize the transaction for XXXX XXXX XXXX for XXXX and XXXX XXXX XXXX on XX/XX/XXXX for XXXX and XXXX so he said when he closed the account down it would take 7 to10 days to resolve the issue then when after 7 to 10 days they said it will take another XX/XX/XXXX then after that they said it will take XX/XX/XXXX every time they prolong the date because they are showing their buts tring to used my biggest form to fight against my grandfather chief XXXX XXXX the head of XXXX XXXX XXXX XXXX in XXXX XXXX my uncle XXXX XXXX XXXX is on the phone asking my biggest form to fight with him but my grandfather XXXX XXXX in XXXX tennessee said no to XXXX my biggest form my uncle wants to show his but with caused me a lot of hardship and lost a lot of money and even got me evicted from my apartment with XXXX XXXX and XXXX XXXX and they even XXXX my girl XXXX XXXX because of it.
03/31/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • SC
  • 291XX
 Web
On XX/XX/2023, I got an account notification from my NetSpend app stating that my account balance was - {$48.00} and sum change because of recent transaction of {$170.00} at A XXXX XXXXXXXX XXXX XXXX address : XXXX XXXX KS XXXX . I immediately logged into my account to see for myself, then I called NetSpend Customer service in order to dispute this transaction and cancel my card because obviously I have experienced fraudulent activity on my account. They told me that since the transaction was still pending that I had to wait until it posted to report fraud. So after checking my account the entire next day, the transaction finally posted on XXXX XXXX that night so I decided to call and do my report early the next morning XX/XX/2023. During the call, I cancelled my card and certified that I didn't complete the transaction. I was given a claim number and explained the investigation process and also how to get a provisional credit. After the call, I emailed about the provisional credit as instructed. None was granted. However, on XX/XX/2023, I got a notification from my NetSpend app stating that a provisional credit of XXXX had been credited to my account. Only to be debited about XXXX minutes later. So I call them back and they tell me my claim had been denied because I didn't report my card stolen, nor did I change my pin, amongst many other factors that you will see when I upload my evidence. Their investigation tactics were not true because I called them as soon as I got the notification from the fraudulent transaction and cancelled my card. Then I tried to contact the vendor in which the transaction was posted and the place is bogus. NetSpend did not investigate this claim thoroughly and I really would appreciate if they do and give me my money back.
05/24/2015 Yes
  • Prepaid card
  • General purpose card
  • Managing, opening, or closing account
  • TX
  • 76208
 Web
I lost my card ending in XXXX. Western union pp card rep told XXXX I could buy another card at XXXX and attach the card to my XXXX account which has a XXXX monthly fee and overdraft protection. I wanted access tomy account but they said I had to transfer the money and only XXXX a day which I thought was strange since the accounts were to be linked. I then noticed that every time I made a purchase they would charge me XXXX dollar I called back and after being on hold for 45 minutes I was told that my fee plans from the XXXX account was now attached to new card XXXX. I learned the next morning that I was charged another XXXX fee and that I would not be able to access my funds until XXXX XXXX when a replacement card arrives. This is created a hardship for me. If only I was given the correct information then I could have made a more informed choice I feel like western union netspend is taking advantage of me holding my money and XXXX charging me fees. They ensured me the cards linked to my XXXX account and thatmy employer direct deposit would be available on the XXXX card. When I talked to XXXX in escalations she informed me that it was XXXX accounts and all information told to me on the XXXX prior calls was incorrect and all she could do is reprimand the XXXX reps and forward my request to corporate when I said I will file this complaint I am still without access to my money during the holidays when my grandsons are here. I would like my money to be in XXXX and a XXXX fee credit then I will remove my money and seek a more truthful company to handle my money with our hidden and excessive fees and lying customer service representatives and a more caring escalation team providing real customer services keeping the customer satisfaction as a top priority.
09/07/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • OH
  • 434XX
 Web Older American
In the past 2 weeks, I have received 1 Debit card and 4 Prepaid Debit cards from XXXX, and their affiliate Netspend. None of these was requested. I called XXXX XX/XX/22 and they indicated that an account was open and I instructed them to close it. 2 weeks later ( XX/XX/XXXX ), I received a prepaid card from Netspend. I called immediately ( XXXX ) XXXX and talked to XXXX. She indicated that this was a marketing ploy based on a prior prepaid card that I had bought from XXXX XXXX. I told her I never bought a prepaid XXXX card from there and I did not want the account or any other accounts opened under my name and instructed that the account should also be closed. She did tell me that the prepaid card purchased from XXXX XXXX was active, but that the name in no way matched my name. On Tuesday, XX/XX/XXXX, I received 3 additional prepaid cards from Netspend, prompting me to open this complaint. I do not understand how a Financial institution can or would open accounts without my requesting them or why on this green earth they would send 4 cards within a week. Clearly their issuing process is dramatically flawed and their systems ( XXXX/Netspend ) are inadequately designed to prevent fraud. I thought that banks required XXXX information and that their systems would not allow this kind of crazy issuing of cards ( 5 cards in 2 weeks ). I have taken steps to insure that my credit is protected ( fraud alerts, FTC complaint, etc ), but my suspicion is because these are prepaid accounts they fall outside of this. This should be illegal. I am including one file but all 4 letters from Netspend were nearly identical and all included valid debit cards that needed to be funded. I did not fund. The cards were sent to XXXX XXXX ( not my preferred XXXX XXXX ).
11/06/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • LA
  • 700XX
 Web
Netspend has all of the appropriate documentation for my dispute. They closed the dispute, without even looking at evidence provided. I tried my best to go up the chain of command, including contacting the corporate offices. A gentleman at the corporate office spoke to me, he stated that some of the paperwork was received, but not everything I sent. I resent the emails to him, but to no avail. There where 14 emails of documentation submitted, they looked at none of it. I explained the the account should have taken a pre-authorization, not the physical money. I also provided copies of the credit card statements showing where the charges went off of my primary card. All this information was ignored as well. I am attaching everything to this complaint, in hopes that they refund my money that is due. This should have been done almost 2 months ago. I should not have to wait an extended period of time, they have the ability to get their money back from the vendor. Once again, I was aware they where doing a pre-auth but the money should have posted back to my card. They are allowing me to be charged 2 time. This has also caused me to have my primary mode of transportation put at risk, because them not returning my money has caused me to directly go into default on my auto payments. When I stated I was going to file a complaint, I was threatened that if I did they would block me from their system, close my account, and block me from services. I just simply want my money, that I should have well had! Unfortunately the documentation vast to put it all in, it will be re-provided upon request. I have attached the charges from the other company, to contradict the charges by Netspend. My money needs to be refunded urgently, before I lose my truck.
05/02/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AZ
  • 85304
 Web Servicemember
On Weds, XXXX XXXX XXXX I checked my Netspend XXXX account and verified that it had {$30.00} in it and by Friday, I reloaded it with roughly {$37.00}, to ensure that I had enough to clear the {$50.00} I for an expenditure that needed resolving. When I rechecked my account on Saturday ( this last weekend ) I was stunned that I only had {$46.00} in my Netspend XXXX account, not the minimum of {$50.00} that I verified, knowing that the {$37.00} had cleared yet and would have raised the account to approximately {$60.00}, maybe {$65.00}, since I had not spent any of the account between Weds to Friday. I called the customer service number and they replaced {$4.00}, raising the amount to {$50.00}, leaving me still thinking I needed to wait for the {$37.00} to clear. On Monday, XXXX XX/XX/2022, I call Netspend XXXX to verify that the {$37.00} has cleared which would place the account at {$87.00}, only to verify that I have {$1.00} in the account. Since I only spent {$50.00} on Saturday, on the expenditure that I needed to clear, where did the remaining {$37.00} go that should have cleared by now? The Netspend XXXX managers wont answer my constant calls to their customer service XXXX number and their phone reps use every avoidance tactic possible, to refuse me my right to resolve this accounting failure on their part, with them trying to hide behind accounting practices they claim they are trained in, by refusing to admit that what they see on their screen is absolutely accurate, with me refusing to let them get away with claiming my accounting is wrong, even though Ive pointed out where they are wrong ; the phone reps and managers put me on hold, indefinitely, knowing that their phone system will terminate my call after 10 minutes on hold.
12/29/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • LA
  • 71118
 Web
I bought a paypal prepaid card at a XXXX XXXX I loaded XXXX usd on to the card. When i proceeded to activate the card online, the website gave me a different phone number to call than the one on the back of the card. ( which i had already called and received a one time link text to my phone to get to the website to activate the card ). So i called the new number because apparently there was a problem activating the card. Net spend answers my call with an automated service. I went thru the process and gave them my info. They transfered me to an associate who proceeded to tell me that since i had an XXXX NETSPEND card that had been canceled due to me using it for business purposes which is apparently strictly forbidden, that i could no longer use the netspend services and would have to wait 10 -25 days to receive a check for reimbursement. The check never came. The peculiar thing is, i have a paypal account that i use everyday on my phone which is why i bought that particular card thinking i could transfer immediately to pay a bill. This has been over two and a half or more months. The bill didnt get paid and i subsequently lost a job due to the fact that i was locked out of my storage building ( where i house my tools for my business ) all because paypal prepaid or netspend or whoever thinks they can just hold your money without a legitimate cause. What if this was a gift card i was giving to someoneelse. There has to be a law broken here i lost XXXX dollars to another subcontractor on a federal government job due to this and i needed that money. I still work for XXXX XXXX XXXX XXXX XXXX but i lost that job and that has really set me back and i still havent caught up. Ruined XXXX and XXXX and the new year and my relationship.
10/20/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • VA
  • 23059
 Web
I am a new prepaid debit card user and I bought a netSpend card at XXXX to use for convenience. I think I might have inputted a wrong social security number or password when signing up for my online account, so when I went to access my account I could not. I tried using the link to reset the password and could not get it to send me a reset link. I then called the number on the card and there were only two options, if you lost your card, or everything else, but that required my social security number and because I must have hit a wrong number when setting up the account, it would not let me in from XXXX when I got it, until today XX/XX/XXXX. I tried it multiple times over a month, so I threw the card out and basically lost {$20.00}. My Dad saw the card in the trash and asked me about it and emailed the company that basically told him that we could use the prompt for lost card and get a live agent. When we finally were able to access the account, there was fee on XX/XX/18, Debit : Account Maintenance Fee for {$5.00} on a card that only had {$20.00} on it. There might have been some notice of this fee, but I did not see it or realize that just having the card would cost me almost {$6.00} a month. They are taking almost 20 % fee just for having the card each month. That should not be allowed ... basically, the card is useless and they are preying on us younger kids who are not financially savvy or have the ability to get accounts at a bank due to low amounts of money or whatever. I feel this is a predatory practice on a population of low income, young and/or uneducated people that should be protected, and not taken advantage of. With my {$20.00} card, I would have {$2.00} left after 3 months if I DIDN'T EVEN USE the card.
11/17/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem when making payments
  • Problem during payment process
  • MT
  • 59901
 Web
Order # XXXX for $ XXXX policy is when the item ships they then take the money out of people 's bank accounts.Many times on many orders they told me it's just an " auth hold '' for the money but yet the money is ( debited ) gone from my account and I go check to see if the item is shipped and I am told the package has not has not been shipped yet and it takes several more days for the package to ship.I have asked many times for them to follow their own policy of removing the money only when the item ships, not " taking '' ( auth hold is still taking/debiting the money because lowers my balance ) the money.Because if it is only an " auth hold '' then they can not mark it as shipped or lower the balance of my bank account/debit card balance.Read XXXX XXXX policy as well as checking the dates for removal/auth hold of my money and the shipping dates of the items for the proof of XXXX violating their own policies and paypal/netspend helping them do it due to lack of communication between eachother.I wanted to have this investigated immediately with my debit card company card paypal prepaid/netspend but they refused saying " This transaction is pending so we can't so anything until the transaction is completed '' delaying the reporting process.Either way it's up to paypal prepaid/netspend to verify if the package/items have been shipped before allowing funds to be held/removed from customers accounts.This is not the customer 's problem.This is between paypal prepaid/netspend and XXXX.They refuse to investigate and say that the dispute process is only for not receiving items or wrong amounts being charged on account.They don't care in the slightest about assisting companies in violating policy.They refuse to investigate.
07/15/2021 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CO
  • 80219
 Web
2021 XX/XX/XXXX Prepaid MasterCard was declined during an attempted purchase at a grocery store ( XXXX # XXXX in the amount of {$60.00} ). Available balance should have been {$13000.00} at this time. However, account is blocked, so I am unable to check my balance. 2021 XX/XX/XXXX Received a voicemail concerning my prepaid MasterCard and a transaction attempted that they wanted to verify with me, and requested that I call the number on the back of the card. However, they have failed to answer my numerous telephone calls. 2021 XX/XX/XXXX Mailed a letter to Netspend, Customer Service, XXXX. XXXX XXXX, XXXX, TX XXXX. Failed to receive a reply. Unable to contact a customer service representative. XXXX XX/XX/XXXX Mailed two more letters, one to Netspend and one to Skylight ( another name on my paperwork, but with the same address ). Certified mail tracking numbers XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX. XXXX XX/XX/XXXX Mailed two more notarized letters, certified mail tracking numbers XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX. XXXX XXXXXX/XX/XXXX XXXX to XXXX XXXX XXXX, XXXX, TX in an attempt to meet a customer service representative in person. " XXXX '' was listed in the building registry in XXXX XXXX, but not " Netspend ''. XXXX XXXX was empty, the lights were off, the door was locked, and there was no answer at the door. The security officer informed me that Netspend had vacated the building about a year ago, and Netspend refuses to share their new location. I contacted the FDIC, who directed me to file a complaint with the Consumer Financial Protection Bureau ( here ). Also from my conversation with the FDIC, the relevant banking institution may be XXXX XXXX XXXX XXXX XXXX.
10/10/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 92223
 Web
I purchased items 4 wigs online with my pre-paid card - NETSPEND credit card # XXXX in XXXX, 2020. However, I did never get any of my orders from XXXX XXXX. I tried several times to contact XXXX to report the situation. During, several times, they sent me an email of with wrong tracking number with XXXX and XXXX. After, several months, of going back and front to the post office and XXXX, I was informed that thoe tracking numbers given to me does not exist. Again, I started calling XXXX to notify them about the fraudelent non-existing tracking number given to me. Also to inform XXXX that I have not yet recieved my orders. It took me about 8 times unsuccessful phone calls to get in touch with this company. I went on their website to complete a form requesting for refund. No response, until several months went by, I finally got response from the company claiming that they have delivered all my orders to me. I tried contacting them, however was unsucessful on 3 attempts. I contacted my bank Netspend to file a claim. All of the above informations were explained. I was given claim # XXXX. After, my bank contacted XXXX, they were able to send me 2 out of the 4 wigs ordered. I called my bank Netspend notified them, that they sent me 2 wigs, rather than the 4 wigs ordered. That, I still want remaining refund {$140.00} credited to my account. They told me that they have started claim and will ensure to get my refund of the 2 remaining wigs. I have contacted NETSPEND for about 10 times, and as of today, no response recieved from NETSPEND. I had recieved call from XXXX informing me that refund has been made to NETSPEND. As of this day, NETSPEND had not issued my refund or made attempts to assist to get my money back.
04/28/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • MD
  • 20770
 Web
All of the charges below I did not approve and I did and Initial dispute with my bank and I was told that and investigation Will happen and I will get a written notice when the investigation was complete but I never got any notices or letters and I waited 14 days to get a provisional credit but on XX/XX/2022 I was only credited with XXXX dollars of the money that was stolen from my account and when I called my bank they told me they only found and error for XXXX dollars and the rest was approved but it wasnt by me I DID NOT APPROVE THESE TRANSACTIONS BELOW I NEED HELP PLEASE!! I am not able to pay my rent next month because I have no money in my account - {$660.00} Debit : Signature purchase from XXXX XXXX XXXX*XXXX XXXX CA US XX/XX/2022 at XXXX AM Card ending in XXXX - {$880.00} Debit : Signature purchase from XXXX XXXX XXXX*XXXX XXXX CA US XX/XX/2022 at XXXX AM Card ending in XXXX - {$290.00} Debit : Signature purchase from XXXX XXXX XXXX*XXXX XXXX CA US XX/XX/2022 at XXXX AM Card ending in XXXX - {$290.00} Debit : Signature purchase from XXXX XXXX XXXXXXXX XXXX CA US XX/XX/2022 at XXXX AM XXXX ending in XXXX - {$50.00} Debit : Signature purchase from XXXX XXXX XXXXXXXX XXXX CA XXXX XX/XX/2022 at XXXX PM Card ending in XXXX - {$990.00} Debit : Signature purchase from XXXX XXXX XXXXXXXX XXXXXXXX CA XXXX XX/XX/2022 at XXXX PM Card ending in XXXX - {$25.00} Debit : Signature purchase from XXXX XXXX XXXXXXXX XXXX CA XXXX XX/XX/2022 at XXXX PM Card ending in XXXX - {$880.00} Debit : Signature purchase from XXXX XXXX XXXX*XXXX XXXXXXXX CA XXXX XX/XX/2022 at XXXX PM Card ending in XXXX - {$440.00} Debit : Signature purchase from XXXX XXXX XXXX*XXXX XXXX CA XXXX XX/XX/2022 at XXXX PM XXXX ending in XXXX
07/27/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • SC
  • 296XX
 Web
I have a prepaid debit account with netspend where my XXXX is direct deposited. In XX/XX/2020 I went to XXXX and I got out XXXX. Ten social security checks were deposited into the account, when social security was supposed to suspend my account while XXXX. Unfortunately, my identity was stolen while I was locked up and all of the checks that hit my bank were used as soon as they posted, until about three months ago when netspend noticed the weird activity and froze the account. I get out of XXXX and discover all this happened, and netspend will not give me any access whatsoever to my frozen account because the thief changed my billing information. Now, I tracked the changes back to my XXXX account and found an unfamiliar address, tried to use it to access the account, after submitting all documentation proving my identity, and now the representative says I have to have proof of residence FOR THE THEIFS ADDRESS that he changed on the account. I asked them, so Im supposed to either fake mail or steal mail? Im not doing either. They should have a way to see the original address set on the account when it was made. They are holding XXXX $ of mine, despite me doing everything to prove my own identity except the illegal one they asked me to do. So what now? Im supposed to give up? And what about when social security wants their money back, because I filed a police report and notified social security of what happened. I didnt do anything wrong. I was XXXX XXXX in XXXX. I cant pay it back. I am XXXX I cant live without my check. I have no money now, I wont have any next month or the next either and I have court fees and XXXX to pay. So what do I do? Net-spends customer service is nonexistent.
07/22/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • OH
  • XXXXX
 Web
On XX/XX/XXXX, XXXX, I was contacted by XXXX informing me that someone in Illinois had access to my account and that XXXX owed me {$1900.00} dollars in refund amounts. This all came from buying a new television and as I went to activate my XXXX XXXX, a phone number popped up on the television. It would not let me activate until I contacted the number. These people pretended to be XXXX. Money was deducted from my account in the amount of {$11.00} dollars. When they claim a refund was being issued. When I realized what was going on I notified XXXX, canelled my card & contacted Netspend. The transaction was still pending which makes me feel that I notified the bank in time. Isn't that what we are supposed to do? Within about a week, Netspend refunded {$350.00} of the money but sent me a letter stating that the request for my other refund had been denied. I have been with this bank since XXXX and not at any time on my account has there ever been withdrawls like this. Netspend has put a hold on my account for as little as a few dollars in the past. So if that drew questions then why didn't this? I have contacted the bank and they have filed another request to investigate, but after the first investigation, I believe that they just want to sweep it under the rug. I have also asked them to put me in touch with their legal department but no response as of yet. Their next update will not be until XX/XX/XXXX. At the point who knows what that will be. I am XXXX and unable to work any more and who can afford a loss like this? Netspend should be ashamed of themselves. I saw on another reply that Netspend says not to post on outside sites. Well, if the problems were being addressed properly we wouldn't have to.,
10/06/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • CA
  • 94521
 Web
Since mid XX/XX/XXXX, I can not logon to my netspend account. I sent this e-mail to there " XXXX '' several times. " I can not logon to my account at -- https : //www.netspend.comXXXX --. I get redirected to a web page that displays -- Do you know that your XXXX XXXX is out of date? To get the best possible experience using our website, we recommend that you upgrade to a newer version of a web browser. Here are some recommended web browsers. Just click on the icons to get to the download page : -- I have -- XXXX XXXX XXXX -- and it will not expire for several more years! Please forward this to your IT Department to get this issue resolved. Thank you J '' I finely received a phone call back, telling me that they were no longer going to support -- XXXX XXXX XXXX -- but he would pass this on to upper management. Then I received this e-mail : Dear Cardholder, Thank you for contacting Netspend Customer Service! As discussed, I am sorry to hear that you are having problems accessing our website and I understand that you are frustrated and would like to file a complaint. Please be informed that beginning XX/XX/XXXX, our Online Account Center will no longer support XXXX XXXX XXXX. When you access your account online through XXXX XXXX browser, you will be redirected to a page asking to use a different browser. Supported browsers include XXXX, XXXX or XXXX. Also, I am going to send your complaint to my Manager, who will review it and forward it on if necessary. Someone from the corporate office will contact you directly within the next 2 business days. I apologize for the inconvenience this has caused you. Thank you for choosing Netspend. Have a great day! XXXX Customer Service Agent
03/07/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
  • AL
  • 351XX
 Web Older American
I was scammed by XXXX XXXX XXXX XXXX In XXXX XXXXXXXX It was An extreme over charge! I used my debit card to pay for the overcharge & Signed it " XXXX I do not want to pay this '' I reported this to NetSpend wrote them a lengthy report XXXX NetSpend Couldnt have done an Investigation .. They turned down my Dispute .. So I Investigated .. I found 29 Horrible Reviews 9 on the XXXX XXXX XXXX Others On XXXX XXXX Others on another Reporting Online Servies All Regarding The Same Exact type Issue as mine With This Company that goes By 3 Names .. The wreckers Have XXXX XXXX XXXX Written on There door .. The Office Is XXXX XXXX XXXX XXXX & They Billed NetSpend Under Another Name .. When I recieved My Social Security Ck Direct Deposit to my account NetSpend Took My Money .. They never contacted Me XXXX Other than to text that my Social Security had been deposited .. I left on a trip for a Job interview in California Thinking I had more than {$600.00} Dollars in my NetSpend XXXX My Homes In Al XXXX XXXX Alabama .. During the trip I needed the Money from my account When I tried to get it it was gone Taken by NetSpend XXXX leaving me Stranded In a XXXX Parking lot where I still am 3 days later .. I tried to contact NetSpend 6 times the First 2 times they put me on hold til it Disconnected The Third time I got to a supervisor & he hung up There were 2 more extended holds that Disconnected before I finally talked to a supervisor Named XXXX who tried hard not to be of any help NetSpend Has Caused Me Extensive Pain Anguizh & Suffering .. They Has Caused me Extensive Mental Physical & Emotional Trauma & Left me Stranded.. Please help I don't kno where to Turn and I have no other Recourse Or Resources .. Mentally
03/30/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • MI
  • 49201
 Web
On the XXXXXXXX XXXX XXXXXXXX, I went to a local XXXX XXXX. to purchase a Netspend Prepaid XXXX Card. after putting XXXX dollars into this Prepaid Card. I Opened the site netspend.com to activate my card. I got a email a while later which before I had to use my social security number which I only have access to and i was out with my family on vacation while getting this but that information is going to be useful later on. I received an email from XXXX saying they could not activate my card. so they wanted me to call the number on the back of the card i bought. after calling the number. i attempted to activate via SMS. the link failed to load and kept saying error. So i resorted to dialing actually support on the phone number. When i got a hold of a support employee for activation. they asked for these : my first name, last name, last 4 digits of the credit card. my full social security number. my birthday, my XXXX i used to activate that account, and lastly a address, they said they got the information but said they were gon na hold the activation until i sent my social security card, my birth certificate, and my state id. which i dont even have a hold of, Neither would i want to give them that information on a prepaid card with just XXXX bucks on it. so on the XXXX XXXX XXXXXXXX i called again with the permission and help of my father, they still made it a challenge and didn't a activation, they still wanted my SS card, my birth certificate and my state id. still I'm hesitant to give such a company as netspend that. one I'm new with and just wanted to use a prepaid card for virtual purchases. I intended to use my money i put into this card. not work and stress my way to earn my money back.
08/20/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • CA
  • 90291
 Web
I lost my XXXX XXXX debit card, so in the interim while waiting for the replacement card, I bought a prepaid card to pay bills online. I activated the card XX/XX/2021 with a {$300.00} balance and attempted to use it to pay bills online. It was declined. When I called NetSpend, they had me verify who I was but listing a number of previous addresses, ppl known or not known to me, and phone numbers. Once I did this, she told me the card was now active and ready to use. I attempted to use online a second time and the same thing happened. I called customer service again and was told I would have to do the same thing. When I explained that I had already done this, he then told me I would have to mail in documents proving who I am. DL, SS #, utility bill - everything anyone would need to use my personal information for identity theft. I asked why if I have a card that I put money on, do I have to jump through all these hoops to use it? He said it was the only way and the call was disconnected. The 3rd time I called I was told that the card could only be used in stores and not online. I attempted to do that and the card was declined. The 4th time I called I told them to cancel the card and just mail me a check for my money. He told me someone would call to verify my mailing address. That never happened so I wrote them an email on XX/XX/2021 explaining my situation and provided my mailing address for the refunded amount on the card which was still {$300.00}. They replied by email and told me to call customer service. It's a joke! They should not be allowed to keep my money and I want it back and them out of business. I'm sure I'm not the first person to complain about NetSpend pre-paid debit cards.
03/15/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • FL
  • 32065
 Web
This company has provided me nothing but terrible customer service. I mailed some documentation as requested by the company to its legal department- I was told that that I would hear something in 3-5 days after the company received the documentation. It is going on a month and I still have not heard anything. This is the only company that I have had any issues with when presenting the company with legal court documentation. My brother, XXXX XXXX is mentally incapacity - the courts have appointed me his legal guardian to handle all of his affairs. The SSA has advised my brother received an overpayment and requesting that the funds be returned or charges will be sent down for fraud. It really does not matter what the reason is why I need access to this funds as the order states I am over his medical, mental and his income - any assets that he may have in his possession. This company refused to even provide me with a follow-up to my request. My brother is currently institutionalized and does not have access to complete this transaction. He will also not be able to access this for some time now so I am doing this for him and for his behalf. I have called multiple times and the reps just hang up the phone in my face. I will be suing this company for not honoring the court documentation if these funds are not returned to me. The balance was {$1500.00} just a month ago and now it is {$1500.00} - so now this company is just taking advantage and taking funds off of his account instead of returning the funds to me! I have sent my address, email and phone number for the bank to contact me but NO ONE has even bothered to reach out to assist or provide any update. The reference number for this # XXXX
08/15/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • SC
  • 29673
 Web
There has been two separate transactions on my account where someone has created a virtual card on my account, two different virtual cards, and made transactions that I did not authorize. The first claim someone created a virtual card on my account and used it to make unauthorized transactions through a bogus XXXX XXXX. I promptly filed a claim with Netspend bank to dispute these transactions, but unfortunately, my claim was denied. # Claim Number : XXXX was for {$320.00} where someone opened a virtual card ending in XXXX on XXXX XXXX and transferred the money to a bogus XXXX XXXX, this was not me, this was not authorized. To my dismay, the same situation has occurred again, where another virtual card was created on my account and unauthorized transactions were made. Now I have another transaction that went through last night at XXXX CT for {$370.00} with yet another virtual card ending in XXXX to XXXX XXXX XXXX XXXX XXXX GA XXXX this was not my transaction and was not authorized. I have started a dispute on this one as well under claim # XXXX. This is {$690.00} my bank, Netspend, has allowed someone to create virtual cards on my account and take my money, yet they have denied my first claim! This is totally unacceptable business practices. I have been in contact with Netspend already to change my email and password on my account and waiting on a new card so I can access what money I have left! This is deeply concerning and highlights a significant security breach within the Netspend systems. When I send emails, all I get is an automatic email. I call customer service and they go through all the normal XXXX without helping me. They should be responsible for giving me my money back!
11/09/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • MO
  • 63379
 Web
On XX/XX/XXXX I received a letter in the mail from my prepaid card, Netspend stating that I had been overcharged monthly fees and as a result they had refunded the difference of the overcharges on XX/XX/XXXX to my card account. I checked my card account, that had been inactive since XXXX and found no refund had been issued. I was in fact charged {$9.00} a month, even though their policy states the monthly fee is reduced to {$5.00} when you have at least $ XXXXmonth in direct deposits, which I did as my payroll was direct deposit to this card account. I have made at least five calls to Netspend in an attempt to find out where they issued the refund. The company has told me multiple times they have " escalated '' my issue and I would receive a call back within 24-48 hours. I have never received a call back from anyone. When I call to follow up, I am clearly being given the run around. I have been put on hold for 90 minutes. I have been told the letter is an email scam, however I received the letter via USPS, not email. I have been told their Global Support team reviewed it and came to the conclusion I was not due a refund, despite receiving a letter stating the opposite from their corporate office. Today was my final attempt to try to resolve it with the company directly. I did not initiate this refund issue, Netspend issued by XXXX alerted me to the error and are claiming they sent me a refund. I stopped using this card because this company 's customer service and policies caused me so much frustration. I also know the FTC had to get involved with other issues involving Netspend in which they helped consumers receive refunds. I'm unsure if my issue was part of that arbitration.
02/03/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • TX
  • 78753
 Web
On XX/XX/21 I paid {$500.00} for a XXXX XXXX XXXX. After attempting to activate the card, I was informed that Netspend refused to allow activation of my XXXX XXXX XXXX and a refund would be issued in the form of a check that would arrive in 7-10 business days. The check never arrived. I filed a CFPB complaint and was contacted by XXXX in the corporate office. I was told the initial check was sent to the wrong adress. He stated that a new check would be issued. A new check never arrived. I was later on contacted by XXXX from the corporate office. XXXX offered the option to do a XXXX pickup for {$500.00}. I was provided reference number XXXX. I attempted to pick up the funds the same day at XXXX and XXXX. Both XXXX agents informed me the XXXX transfer was configured incorrectly and unavailable for pickup. I contacted XXXX and asked her to fix the transfer so I could pick it up. She informed me that she did not know how. So, I asked that the transfer be cancelled and a check be sent. She stated that she did so. The check has never arrived. I have contacted XXXX over a dozen times subsequently inquiring as to the status of my check and she never answers the phone nor reply to voicemails and on the rare occasion that she does, she does not seem interested in resolving my situation and making sure I have a check in hand. I still have not received a refund for {$500.00}. I contacted XXXX today and they once again verified that my transfer from Netspend was cancelled. The same status is shown on the website with the reference number provided. Netspend responded to my initial CFPB complaint with false information. They stated my XXXX was picked up. That is false as noted above.
03/12/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • TN
  • 38016
 Web
I opened the account with XXXX ( owned by XXXX XXXX/netspend ) since last XXXX, from the start, the bank service was horrible. Unreachable customer service, extremely long hold on the phone, and non responsive email communications. On top of that, the access to my account was inconsistent. Frequently with no reason at all they lock my account and force me to call them, but every time i called, after long hold they transferred me back and forth and give me a run around. On XX/XX/XXXX they locked my account again and when i called they asked me to send them my social security card and my picture ID, which i did. Then on XX/XX/XXXX asked me to send proof of my address, which i furnished with my 2020 year end 1099 tax form on the same day. Following week i heard nothing from them despite their 24 hour turn-around promise and my repeated email inquiries. Finally on XX/XX/XXXX they responded to my phone call and told me they finished reviewing of my documents and my account was unlocked. However, on XX/XX/XXXX, my account was locked again, and when i called them they told me the proof of address ( my tax form ) that i sent them on XX/XX/XXXX was not accepted. They claimed the picture needs to show all 4 corners. So on XX/XX/XXXX i resent them my social security card, my picture ID, my 2020 1099 tax form from them ( XXXX ) and my XX/XX/XXXX mail from XXXX which all showing my name and mailing address. I received their email acknowledging the receiving of the documents and again promise of 24 hour turn around. Today is XX/XX/XXXX an i still haven't heard from them and my account is still locked. I haven't been able to access to my money for more than a week now. This is unacceptable.
08/29/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • CA
  • 93291
 Web
Have tried resolving issue with NetSpend regarding transactions that were not authorized by me. I went to check my account balance on XX/XX/20 and it was drastically less than what should have been in the account. Had my stimulus and tax refund in the account before I was XXXX for a XXXX and did not come home 7 weeks. Looking at the information that NetSpend provided ; appears that they allowed someone to change all the information on my account and failed to see the red flags. The address, phone number, passwords were all changed and a 2nd debt card was also ordered. According to the bank transactions, they all occurred in XXXX CA and during the time I will staying in the XXXX. My XXXX had to help me reset my information, but we could not get into my account because all the information was changed. There were multiple purchases made in the amount of {$1800.00}. I only made one purchase with the card at XXXX in XXXX CA and this was a transaction I made. I was not aware of the other activity on my account. Netspend denied my claim because they say my pin was used, but I had my card with me in the hospital the whole time. That is when I was told that there was an additional debt card on file. They would not tell me what address was being used, but did say that it was in XXXX CA. Netspend asked for my medical records, which is strange because it is against HIPAA laws to request medical information. I will gladly provide this as I was unable to move, nor make calls during my stay at the XXXX and XXXX XXXX. Please help resolve me resolve this issue. I have already taken precautions to put freeze alerts with the credit bureaus in fear that someone has my personal information.
04/26/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CO
  • 80916
 Web
I have held an account with Brink 's Money prepaid mastercard or better known as Netspend for several years. I recently added a secondary cardholder to my account. The secondary cardholder who was not related to me or a spouse deceased and as a result Brink 's Money ( Netspend ) closed my account and removed my ability to access the funds within the account. I have contacted Brinks money several times trying to regain my access to the account. I have submitted documentation requested by Brinks money in an effort to regain access to the funds in my account however the company has continued to refuse to provide me with the balance of {$21000.00}. The last time i contacted Brinks money was on XX/XX/2021 and the representative stated that because the primary account holder was deceased that it would be impossible to receive the balance. I explained that I am the primary account holder and that I have not deceased. I was advised to contact the Social Security Administration to rectify the situation. On XX/XX/2021 the SSA confirmed all their records and verified that no such notice was sent to any financial institution. Netspend is attempting to steal XXXX of dollars that I am entitled to and that belong to me. I have tried working with the company however they fail to provide me with my money. As a direct result of this financial institution I am suffering hardship. I followed up and called Brink 's Money on XX/XX/2021 and they clarified that since the secondary cardholder had deceased that my account was permanently closed. They also stated that the remaining balance would not be remitted to me although I am the primary accountholder. This is unfair, unethical, and theft.
04/17/2017 Yes
  • Prepaid card
  • Payroll card
  • Managing, opening, or closing account
  • CA
  • 90044
 Web
I am the son of XXXX XXXX . I opened a net spend account some time ago. I also opened an account with my mothers permission XXXX XXXX . As I take care of all her financial issues. I am the sole provider for her. On XXXX XXXX , 2017 my sister XXXX XXXX came to XXXX XXXX and took my mother to XXXX XXXX California. Several days later after my mother left with my sister I received a text message stating that her card was stolen/lost. Fi rst my mother is illiterate and can not spell and or explain herself as she had a XXXX XXXX . then several days after this I received another text saying that you have been unsubscribed from our system. My mother does not know how to use a computer. This is my sister pretending to be XXXX XXXX . Thi s is Fraud. Then days later I received another text saying that my account had been block for fraud. XXXX XXXX sister XXXX XXXX had called net spend pretending to be XXXX XXXX and said that money was transferred from her account into my account. Yes it was with my mothers Permission. My sister XXXX XXXX is into elder abuse and trying to get my mothers money. I have on numerous occasion called net spend and spoke to several people about this matter and someone was suppose to call me back and no one has. My account has been blocked and I have not been able to pay my bills, My sons tuition was due last week in the amount of XXXX AND I CAN NOT PAY IT AS YOU HAVE MY ACCOUNT BLOCKED. No ONE HAS CALLED ME BACK and they said two days it has been a week and no one has called me. Every rime I call netspend they keep me on hold saying they are going to call me back i n two days. NO ONE ahs.
08/29/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • ND
  • 58103
 Web
Starting on XX/XX/2021 my Paypal prepaid card was stolen and was being used without my consent. On that same day I was XXXX in the XXXX county XXXX in North Dakota. On or around the XXXX of XXXX I had my daughter call and suspend or cancel this card and every other card I have. I would have done that sooner, but I had no means of doing so. Then without my knowledge and definitely not my approval another card was reissued in my name possibly by the person who took the first card. The first and only card I ever was issued from Paypal prepaid was stolen out of my vehicle along with my vehicle shortly after being arrested. So every transaction starting that day to the day I was released was not made by me for me or to my knowledge on XX/XX/XXXX. I contacted NetSpend dispute center to notify them of all the info I had at the time. Most of which I seen thru my emails. I tried to have them understand that all those transactions weren't mine to much confusion on their part. They only understood three transactions and refunded me {$290.00} in XXXX leaving me short {$1700.00}. So then I filed another complaint and after a lengthy investigation I was found liable for charges I didn't make. I found that out by calling them on XX/XX/XXXX. I did everything asked of me and was very proactive by disclosing all the pertinent information I could in a timely manner. Also sent a couple faxes for whatever reason. I just can't believe they treated me so poorly. Being stripped of my money and being treated like I spent all my money while behind bars was very rude. I still haven't received any more money other than the {$290.00}. This money I had was my state and federal unemployment.
09/22/2015 Yes
  • Prepaid card
  • General purpose card
  • Managing, opening, or closing account
  • TX
  • 75230
 Web
I was given a {$40.00} prepaid card from NetSpend. This was a gift from a friend. I tried to activate the card online and was told I could not and to call the toll-free number on the card. The first time I called, the rep asked me some questions and said the card was activated. I tried to make an online purchase ( making sure to include the fees NetSpend would charge ) and it would not approve. I then got a voicemail from someone at NetSpend to call back and give them a reference number to finish setting up my account. When I called, the rep who answered seemed to have no idea what I was talking about and said he needed to transfer me to a " special department. '' When he did, I was dumped directly into a voicemail of someone in the legal department who handles subpoenas???? I called a 3rd time and another rep answered -- she went through the same drill and said she had to transfer me to a " special department. '' She refused to give me the name of the department or their direct number. I was transferred and sat on hold for 15 minutes before hanging up. I called a 4th time and another rep answered -- I explained to him what was going on. When he asked me again for my name and last XXXX of my SS #, I asked him why did that matter because they would n't have my information if I did n't have an account. He said he had to take this info to set up the account, but once again told me I needed to speak to the " special department. '' He said he would wait until he reached someone before transferring me. I have now been on hold for 23 minutes and will hang up at 25 if no one answers. At this point, NetSpend needs to be ordered to refund my friend 's purchase.
07/19/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 77073
 Web
On Monday XX/XX/2019 around XXXX my vehicle was broken into and my wallet was stolen. In my wallet was my debit card issued by XXXX bank. Being at it was in the middle of the night, I didnt realize my car had been broken into until I woke up for work that morning. When I woke up, I checked my phone and noticed I had alerts from my bank. There were a total of 6 transactions made with my debit card. 3 atm transactions for XXXX dollars each plus atm fees. The first transactions was at XXXX for XXXX. There was another at XXXX for XXXX and another at XXXX for XXXX. Then around XXXX there was a transaction made at a whataburger for XXXX and finally 2 transactions made at a merchant called XXXX XXXX, each for XXXX. I tried calling my bank but the bank customer service center did not open until XXXX so I had to wait until then. Once XXXX came around I called and got the card cancelled and opened up a dispute claim to get my funds returned to me. I sent them screen shots of the transactions made along with a case number of the police report I filed for identity theft. They said they would do an investigation and then contact me once they were done. I received a email from the disputes department yesterday saying they did not see any suspicious activity done on my account and closed the case saying they will not refund my money. I have gone back and forth with them asking how they could not see anything suspicious. The bank would never allow me to withdrawal more than XXXX in a day from a atm so for someone to be able to withdrawal XXXX within 5 minutes is very suspicious to me. I can provide any kind of other information you think will help me in recovering my funds.
03/29/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • TX
  • 75216
 Web
On XX/XX/2018 I noticed series of transactions, had taken place starting at XXXX {$200.00} was withdrawn from my account as well as two more additional withdrawals of $ 202.25and a final withdrawal of $ XXXXadding up to a total of {$760.00}. These charges were not authorized. I do not live in XXXX texas and rarely even go on that side of town. Plus it would be impossible for me to be on that side of town in such a short amount of time considering I had just made a purchase at XXXX at a local tobacco store ( XXXX XXXX XXXX XXXX XXXX XXXX. XXXX tx XXXX ) - the unauthorized atm withdrawals took place at XXXX XXXX XXXX XXXX. XXXX tx which is XXXX miles away from the location I had just left ( XXXX XXXX XXXX XXXX ) and the first withdrawal took place at XXXX, this would be impossible considering it takes a little over XXXX minutes to get to XXXX from that location. Additionally I would never withdraw all of my funds on any occasion, considering I usually pay my bills electronically, my mothly statements should reflect that as well. This issue has cost me my job, my car and pretty soon my cell phone, my life is in utter turmoil at this point. I cant afford medication that i need to sustain life considering I have XXXX XXXX XXXX XXXX XXXX that requires maintenance medication. Netspend agreed to send a denial email explaining why I was denied but the denial email has no details as to why I was denied. I was also promised a call back from the claims department within XXXX to XXXX hours and I have still not recieved that call, even though I call netspend everyday in regards to this issue. The claims department is literally ignoring me and I'm all out of options.
01/30/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • TX
  • 76180
 Web
We have been with MyControl Card for years and we have never had any issues up until two weeks ago. Two weeks ago, my husband contacted them due to we both received a text message to call customer service. We called the number on the back of our cards and was told that one of the cards was compromised and we needed to verify our info. We verified our info by phone and sent them in info as well. They closed out our current cards and sent new ones. We tried to pay a bill today, XX/XX/2020, neither card works, called the number on the back of the card and got told that our account was closed out and we would be receiving a check within 7-15 business days. We kept asking why it was closed out without them notifying us first because we have to pay rent and by the time we get the check, we will either be evicted or have to pay a lot of late fees. We got transferred 4 times before someone said that someone called trying to change the info on the account. We ask the guy how can we get our money because we have to pay rent on the XX/XX/XXXX and can't afford any late fees, the guy just stopped talking and just kept saying they can't do anything and he can transfer us to customer service who already transferred us to them, we ask for a manager ad he said one wasn't available and transferred us to customer service. We have been on the phone for over an hour now. We are still getting told 7-15 business days to get our money and rent is due in 2 days. This is bull and we are either going to owe a lot due to late fees are charged daily starting on the XX/XX/XXXX or we are about to face eviction real soon. Whatever you do, do not get a prepaid card with NetSpend/MyControl
06/24/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • ND
  • 58504
 Web
I stayed at XXXX XXXX in XXXX and XXXX, ND at least 5 times between XX/XX/2020 and XX/XX/2020. They demand a {$25.00} hold on the account for accidentals, but they are using an algorithm to calculate random amounts at any denomination and holding periods for any duration of time without limit. The first was over {$450.00} and wasn't released for at least a month. The last was a {$25.00} posted charge when I was not present to give them my card after they listed an approx. {$82.00} hold instead of the {$25.00}, 5 days eariler. The bank refuses to allow any dispute process for abuse of pending transactions and demands that you can only dispute charges once they are posted. An authorized approx. {$120.00}, depending on how many times I stayed there, was held at approx. {$1000.00} over 3 months with no legal policy to request to dispute authorization to place permanent seizures of funds in accounts by merely listing them as pending and never either posting them or removing them. After the third incidental hold, {$25.00}, posted to my account totaling incidental fees of over {$130.00}, and I wasn't there to authorize any hold, I tried calling the bank for 4 hours after disputing transactions and they would not allow me access to the account stating that verifying my identity was not authorization to an account and I have to verify the status of transactions under dispute to access the account, every representative pretended to transfer me to another representative or supervisor, one person claimed to be a supervisor and transferred me into the call system instantly, and they refused to close the account because they won't answer the phone or stay on the line.
09/27/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • NY
  • 11229
 Web Older American
On XX/XX/XXXX I tried to log into my account online and notice that my account was locked. I then contacted NetSpend ( Skylight prepaid card ) and was informed that my account was locked because of suspicious activity on my account. After giving them personal information they allowed me to review my account. Upon reviewing my account I found that {$3500.00} was taken from my account over a four day span ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX ). I inquired why they did not notified me that my account had suspicious activity. She had not answer. We than submitted a dispute for the money taken from my account. They also issue me a new debit card. However no one from the dispute department reached out to speak to me and I continue to call and try to speak with the dispute department and all I get told is someone from the dispute department will call me in 24 to 48 hours and they never call. On XX/XX/XXXX I get a letter informing me that the dispute has been investigated and they found no errors and because I did not changed my pin when they send me a new card the investigation is close. I continue to call them trying to speak to the dispute department only to be told that some will call me back in 24 to 48 hours. The last time I called was on XX/XX/XXXX and to date no one has returned my call. I need assistance getting my money there was 26 ATM withdrawal from my account and not from location that I normally go to. There was also on transaction of {$25.00} paid to XXXX XXXX on XX/XX/XXXX this they returned to me on XX/XX/XXXX. The card Netspend Visa Prepaid Card is issued by XXXX XXXX XXXX, Member FDIC, Pursuant to a license from Visa U.S.A. Inc.
04/27/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 185XX
 Web Servicemember
On XX/XX/2021 I was arrested and brought to my state prison. I was charged with simple assulat. My card was stolen and over {$4900.00} was charged to my account while I was incarcerated for various different transactions, all while my SSI benefits were being placed on the card monthly. I made a police report, stopped my card and requested a new one, disputed the transactions as well as provided the company with all the necessary paperwork. After the 10 business days, I was denied my credits back due to their investigation no error had occurred. The representative who placed the dispute in my file completely botched it and put the wrong transaction amounts as well as a completely different dispute amount totaling only {$3700.00}. Which we all know that while being incarcerated especially by XXXX XXXX XXXX, you have no credit cards in prison. I have spent over 60+ hours on the phone with Netspend to be denied cooperates information, as well as promised call backs that never occur. My car insurance lapsed due to this fraudulent activity, as well as I am losing everything that I own in my storage unit because both accounts were set up for auto payments and there was more than enough funds available to cover them while I was away. On top of denying me my refund they have also charged numerous fees. Above and beyond this there was a representative that works there, their contract is out of the XXXX, who also took all my personal information home with them after a call was disconnected, and hit me up on XXXX. They are complete fully ignoring privacy laws, consumer rights, committing fraud, stolen identity privacy acts, as well asConstutional rights and laws.
09/03/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • ID
  • 83616
 Web
I opened an Ace Flare on XX/XX/XXXX through the following link : XXXX XXXX XXXX This bonus offer required opening the account by XX/XX/XXXX ; setting up and receiving within 90 days of account opening, direct deposits totaling at least $ XXXX and maintaining these direct deposits for 3 consecutive months ; and completing 5 purchase transactions per month for 3 consecutive months. I should then receive {$100.00} within 10 business days of completing the activities. My account history is : XX/XX/XXXX : Opened XX/XX/XXXX : ( XXXX ) card transactions XX/XX/XXXX : ( XXXX ) card transaction XX/XX/XXXX : ( XXXX ) card transaction XX/XX/XXXX : ( XXXX ) card transaction XX/XX/XXXX : {$250.00} direct deposit from my work XX/XX/XXXX : {$250.00} direct deposit from my work XX/XX/XXXX : ( XXXX ) card transaction XX/XX/XXXX : ( XXXX ) card transaction XX/XX/XXXX : ( XXXX ) card transaction XX/XX/XXXX : ( XXXX ) card transaction XX/XX/XXXX : ( XXXX ) card transaction XX/XX/XXXX : {$250.00} direct deposit from my work XX/XX/XXXX : {$500.00} direct deposit from my work XX/XX/XXXX : ( XXXX ) card transaction XX/XX/XXXX : ( XXXX ) card transaction XX/XX/XXXX : ( XXXX ) card transaction XX/XX/XXXX : ( XXXX ) card transaction XX/XX/XXXX : ( XXXX ) card transaction XX/XX/XXXX : {$500.00} direct deposit from my work I should have received the {$100.00} bonus XXXX business days after XX/XX/XXXX, which would be XX/XX/XXXX. I did not receive the bonus and instead have had to keep my account open, which resulted in another {$5.00} fee for my account. In addition, Ace Flare did not refund the first monthly fee of {$9.00} despite me not being able to get a direct deposit in time.
09/12/2018 No
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • NY
  • 11207
 Web
Netspend I had a number of authorized on my account so I file disputed charge on my account the first one was XXXX to XXXX XXXX in XX/XX/2018 here is my claim XXXX my reference number XXXX on XX/XX/2018! My account was XXXX by XXXX It also was unauthorized so I file disputed charge here is my claim number XXXX reference numberXXXX then I had another unauthorized on XX/XX/2018 XXXX by XXXX XXXX Here is my claim number XXXX and reference numberXXXX. Then Netspend block my account and turn my debit. Netspend didnt do anything when I first reported the first unauthorized charge to XXXX XXXX also was they didnt use my debit card they use my account number because my phone was hacked. So I ask them to freeze my account and give me a new account since was my account number was used. They didnt want to listen to me and didnt anything. They do anything until my account was hit with 2 additional charges for XXXX XXXX. Then Netspend set me up new account and new debit. They also transferred the money I had left in my old account for a XXXX dollar charge. Everything was going okay until XX/XX/2018 I tried to used my debit card and the charges wouldnt go through so I called Netspend to see why my debit card wouldnt working Netspend said that disputes department close my account Because I was a high risk. They also I would receive my balance in a check and I am still waiting for it. I also can not understand how I am a high risk I had be a customer for 4 years This my account numberXXXX for my old account I really need help I am on fixed and I dont have any money. Also here is new account numberXXXX I think that everything you can see I am in real mess. Thank you
06/11/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • GA
  • 30907
 Web Servicemember
Company : XXXX XXXX/ Netspend Dispute Claim # XXXX Dispute Claim # XXXX I was hospitalized from XX/XX/XXXX until XX/XX/XXXX. I had filed my taxes and requested my refund be deposited on my account with the above referenced company back in early XX/XX/XXXX. While I was hospitalized someone stole my card and ultimately my identity and stole my entire refund leaving me negative. I learned of this theft on XX/XX/XXXX and immediately reported my card stolen and tried to log online without success at first due to my passwords being changed. My actual card was cut off and new cards issued. One card was issued to a man whom I don't know, but since have learned is currently incarcerated for credit card theft charges. This person received money from my account totaling at least {$2500.00}! I have filed identity theft report with the FTC and I have also filed a police report and a report with cyber crime unit. I have verified with the police that I was in fact hospitalized as to why I wasn't aware of the theft until now. I was assured that my funds were safe/insured and that I would receive them returned to me under these circumstances. I have sent XXXX police report and FTC report and within a few days was informed that my dispute claim # XXXX is closed and NO errors were found! How is my identity being stolen and in turn my funds totaling {$5700.00} being stolen not an error? Due to my last XXXX I have been left XXXX XXXX XXXX and must handle this matter via email. I am temporarily XXXX and seeking XXXX benefits and am financially unable to provide for my daily essentials because of this theft. I ask that you please help me in regards to this matter.
10/28/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • WA
  • 98030
 Web Servicemember
On XXXX XXXX, at approximately XXXX hours, I was at my local XXXX attempting to buy cleaning supplies. Unfortunately, I learned at that time that my card was declined. I had just been paid XXXX days earlier, so I knew there was some mistake. I 'd been sick and my charges were very localized to XXXX XXXX, XXXX XXXX Now, my son 's lunch money account, and that pretty much covers the charges in these last few days. When I called NetSpend using the number on the back of my card, and was not given any reason why approximately XXXX had been removed from my card, unaccounted for, and why my account -- which was XXXX years old -- was shut down. Several Netspend customer service reps said that Netspend was not responsible and XXXX -- their cards ' issuing bank -- was responsible. For XXXX to XXXX hours on the phone, we were transferred to customer service reps who lied outright or prevaricated. At XXXX point, XXXX customer service rep purposefully forwarded us to XXXX XXXX which requires a card number to even proceed. Ultimately, the system hung up on us as we were on the line with a XXXX rep who was listening. We also had both reps on the phone and they were caught in various deceptions. We were told that a check with my money -- they talked to both me and my wife -- would be sent in XXXX business days, but according to other consumers, this may be a lie : XXXX XXXX XXXX When we finally received some sort of answer, we were told that his account was locked for fraudulent activity, which is a lie. We spoke to supervisor XXXX, employeed ID # XXXX, and she indicated that XXXX is not responsible but Netspend is. Netspend said the reverse was accurate.
10/05/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • CA
  • 922XX
 Web
In XXXX of 2021 I received a letter with a debit card attached to it from Netspends. I had been using netspend prepaid because it was better than using regular bank accounts due to the real overdraft protections of not being allowed to overdraft if your account doesnt have enough funds. But the new debit card I recieved was different. It was netspend all access which is treated more like a real bank account than the prepaid netspend. I noticed that when I didnt have enough funds I was allowed to go over the amount in the account and I was charged an overdraft fee. I thought I must have accepted this condition upon activating my card. Ok so I called Netspends to ask them to take off this overdraft protection because it doesnt protect me it only messes me up. Some charges are for as little as XXXX XXXX and there is a XXXX $ Fee. So they turned it off but then they started bombarding me with emails asking me to opt in again which I did because it was covid and I needed to at the time against my own best interest. It is an abusive practice to target an individual with low income into a high fee condition that they will always fall into, like a trap. Even though I would get frequent deposits they would fall out of the 24 hour time frame. I only made XXXX $ in income in 2021 and netspend took XXXX $ In overdraft fees from me. I covered all my charges with my own money the XXXX $ all went to the bank. I wish they never sent me this netspend all access the abuses they inflicted on my are the reason why I stopped using regular banks in the first place. This would have never happened if it was not allowed and they stopped offering that to me.
03/28/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • IA
  • 52803
 Web
I had my whole identity stolen by a woman that stays in my XXXX XXXX. she stole my phone, my laptop and intercepted my mail and opened credit cards in my name. She transferred out my paycheck from my bank account and my savings using XXXX. She also spent my entire amended tax return that I transferred to my netspend all access pre-paid card. She was arrested and the police found on her person at the time of arrest, my netspend card, bank card, phone and laptop., all other financial institutions have cooperated with returning my funds except netspend... they refuse, I appealed the decision and they just keep closing the case with no credit given. I don't believe they even looked at the documents I sent them ( identity theft report, police report, updated police report showing an arrest was made, etc.. ) they say that because the pin wasn't change and because the account was checked with a trusted device ( my phone she stole that the police have since returned to me ) that these charges were not unauthorized. They said maybe I can get my money back from her now that she is arrested. The detectgive said that the chances of me getting a dime from her are slim to none, she is a professional identity thief and was actually transferred to other states and counties to face charges there. she won't see daylight for awhile so how is she gon na pay restitution and it could be years if she is sentenced to pay restitution before she is even sentenced let alone free to work and pay back all she stole. I also offered proof that i was hospitalized at the time of these transactions and i absolutely did not give anybody my permission to use my card.
02/24/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OR
  • 971XX
 Web
On XX/XX/2022 I got paid my monthly check of XXXX I went to town to buy what I could afford for the month and pay bills I ended up losing my wallet I went home went to bed by morning still no signs of finding my wallet so I called the ace elit card automated system to check bal and cancel my card well there had been XXXX $ dollars spent from my card and but was still pending I called emedietly to figure out the what was going on the there had been money spent on there I did not do of a western union of sorts to a foreign country they told me at net spent I had to call back the next day of XX/XX/2022 because that it was still pending in so thats what I did they filed the dispute but told me I had 10 days to mail them a typed or written letter to dispute the unautherized transaction on my Card well I did exactly what they asked of me and they told me that I did not send them the typed letter they asked for with in 10 days witch I mostsertantly did on XX/XX//2022 is the date they told me to write the letter in 10 days so they can temporarily pay my funds back to me until the most wait of 90 for them to investigate my case and I'm now sitting in the hole XXXX dollars and they claim by mail Ed letter saying I did not compli with in the 10 day mark and I have a email poof that I did XXXXomplie just yesterday I got the letter in the mail XX/XX/ 2022 I emailed them back sending pics of my inbox sent out box and what I got in the mail they replied stating that that dispute was not from card holder well I'm pretty sure I am the card holder and I'm positive that was my email they got that from but it wasn't the card holder that sent it?????
04/08/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • CO
  • 80126
 Web
On XX/XX/2018 my Netspend/ XXXX XXXX debit card that I use was compromised while I was at work. During the time of the fraudulent activity I was at work and the card was in my possession. In the hour between XXXX XXXX- XXXX XXXX I received a total of 11 notifications of withdraws being made on my account from an ATM located at a gas station. I immediately notified Netspend of the fraudulent activity, and canceled my card. I also did what they requested and filed a police report and sent them a copy of the police report the same day that this incident occurred. I also offered to send a copy of my punch card to verify that I was at work during the time of the fraudulent activity in which they declined and said that they had all the documents they needed. I waited a total of 10 business days for them to investigate the fraud with out getting the money credited back into my account. On the 11th day they notified me that they did not find any errors and were not going to credit my account the {$1600.00} that was stolen out of my account. However, according to the Netspend website they follow federal regulations in which they do not allow more than 6 ATM withdrawals and the withdrawals can not exceed {$940.00} in a 24 hour period. So Netspend did make an error in that instance. Also any time a fraudulent charge appears while the card is still in the card owners possession the company is required to cover it. For all I know the fraudulent activity to my card could have been an inside job since there were obvious errors made on their end, and they declined the offer to additional documents proving that I did not make these charges.
08/30/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • MD
  • 21218
 Web
A week ago, a company asked me for a survey on Netspend. I answered said survey and the next day, a transaction from New York for a XXXX at XXXX. was done using my bank card. I find that to be quite amusing, Don't you? Now, in the survey I spoke about Overdraft Protection. This is a service that is offered by Netspend at a fee of {$20.00}. Well, I used it to the best of my ability, every chance I needed. AND I PAID THE FEE. Well, Netspend turned my overdraft off from XXXX til XXXX, 2023. What's intriguing is other banks, like XXXX offer it at no fee and {$200.00} limit. So I found other means to suffice in other institutions since Netspend changes the rules as they go along and the fact that they offer a fee for a service and then get mad personally when it's used. In excess or not, the fee is paid everytime I use it. No guidelines state excessive use is punishable. I notified Netspend by calling and speaking to a rep advising the unauthorized charge. I received an email asking for a letter sent to them to advise of the unauthorized charge. The games people play with people and there monies isn't a game I would want to play. It's not funny to use my information and take monies from my account over a survey. If you don't want people talking about your business, then do better with people 's monies especially if you're bonded, insured, or trusted with currency. I'm looking for a better banking experience because Netspend has some really serious personal issues with my account, no matter how bad my banking may have been. Netspend could have asked me to close my account which will happen soon, but don't play games with my money.
05/27/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • MD
  • 20772
 Web
the card was in a negative balance of around {$500.00}. I was not working and was in and out of the hospital so I was not getting a full paycheck. I started to send allotments of {$100.00} and {$150.00} to repay the negative balance. On XX/XX/23, I received a full paycheck of around {$3800.00}, plus an allotment of {$150.00}. The negative was paid in full at this point and when I tried to pay a bill, I was declined because the company froze my funds. When I spoke with the customer service rep, she said that the recovery team would have to unblock the funds but I was not able to speak with anyone on that team. Normally, a bank would allow you to speak with someone on the fraud team and they are able to fix it that same day. Customer rep said that they would have to send an email to the recovery team and I would have to wait XXXX business days to get a response. Meantime, my money would be sitting there and I would not be able to pay bills. They could not accurately tell me what I owed. This is a holiday weekend and when the customer rep said she tried to speak with a XXXX, they told her it was nothing they could do. Most legitimate banks can fix those problems right away and tell you what the issue is and unblock your card the same day. This company could not and would not. I take XXXX XXXX and I am a XXXX. I need my paycheck not only for bills but for my medication. They are keeping over {$3000.00} of my money to pay for a small negative balance which has been paid off according to the customer rep. So why are they keeping my money through a holiday weekend. This is unacceptable and should have been fixed the same day.
02/09/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CO
  • 80205
 Web
Netspend will not return the remaining balance of {$300.00} on the account that I closed. When I closed the account they said that the remaining balance would be returned via a mailed check. The check wasn't sent. I contacted them, and then they issued a check for the portion of the balance that was loaded to the card with cash but not for the {$2300.00} I had loaded via ACH transfers. When I contacted them again they said they could not return the funds without a letter of indemnity from the originating bank. I contacted the bank that the funds were originally sent from to request the letter. The bank then sent a confirmation letter for the transaction to Netspend. Netspend then returned {$2000.00} via ACH, but withheld the remaining {$300.00} and requested another letter. I then had my bank send the same type of letter on XX/XX/18 for the {$300.00} transaction, but did not hear back from Netspend. When I contacted Netspend again they said they required 20 business days to review the letter and that they would contact me once it was reviewed. I did not hear from them again, so called them again after a month, and they said the letter had been declined. I was forwarded to the fraud department. The representative said he would contact my bank and call me back within 3 business days. I did not receive a call. I called Netspend again and they advised me to wait a few more business days. Again, I did not receive a call. I called back again and was told to send another letter. I have called Netspend at least 20 times, with some calls lasting over 90 minutes and have been left without a way to recover my funds.
06/23/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • NV
  • 89120
 Web
I went to a XXXX branch on XX/XX/23 for a cash advance on my payroll check that was deposited to the account that morning for {$1500.00}. Per the representative, the charge was declined by Netspend. I am set up for sms alerts from Netspend and XXXX. I received a text alert from Netspend showing- {$0.00} ( overdrawn ) available after a {$1500.00} purchase at the XXXX XXXX branch location at XXXX XXXX. I showed the representative and the manager the text showing it went through. XXXX was unable to give me any information to support this transaction was declined and I was told to contact Netspend. I called Netspend, the representative shows there is a pending transaction for {$1500.00} and I need a letter showing the transaction was not processed by XXXX. I went back to XXXX this morning ( XX/XX/23 ) and spoke to another manager, who stated she could not write a letter on XXXX XXXX letterhead acknowledging the transaction did not go through. I was directed to contact Netspend again and file a dispute with them. I called Netspend for a 3rd time regarding this issue. I was able to speak to a supervisor, at least that's the title she gave me. Per XXXXXXXX XXXX XXXX XXXX XXXX ). She confirmed the same information. I was given an email address : XXXX where I can submit the letter. This issue has not been resolved and I don't know what further actions can be taken. I have a medical procedure that is being done and no funds in my bank account. I have been with Netspend for over 12 years and I do not understand how this happened and the lack of assistance from them in getting this issue resolved expeditiously.
07/31/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • LA
  • 70131
 Web
XX/XX/XXXX : I receive a letter in the mail from Netspend concerning an account that I closed back in XXXX. The letter was dated XX/XX/XXXX, and it stated that my account was issued a refund for Foreign Transaction Surcharge fee associated with returns and reversals. The letter also stated that this refund was sent to my account on XX/XX/XXXX. Again, I closed this account, but if theres funds leftover in it now, then I want my XXXX funds! By the time, so had gotten the letter, their call center was about to close. HOWEVER ... I still called just to see if I could some assistance, but no. Their automated voice bot makes you go through their menu and then while waiting on hold, this bot has the audacity to tell customers to solve our issues online through Netspends website due to the lack of customer support because of COVID-19. So, I sent an email. ( Spoiler alert : I still got no help ). XX/XX/XXXX : I finally got a response to my email that I sent yesterday to customer service, and Ill attach a screenshot that shows that customer service just gave me the run around by informing me to contact their support line because theyre unable to help me via email due to data concerns and other XXXX. Yet, their automated voice bot on the support line tells customers to go online and solve our issues ourselves. XX/XX/XXXX : I file a complaint to Consumer Finance to let them know that Netspend is using the pandemic as an excuse to avoid helping their customers with their financial problems during a pandemic. Note : I attached a picture of the letter, and the unhelpful customer service response to my email.
04/18/2016 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • GA
  • 30252
 Web
I received a Netspend Premier Prepaid Card from filing my federal and state tax returns on XXXX XX/XX/XXXX. I only physically used the card a few times and added the card information on all of my online accounts as my default payment method, I primarily make purchases online and rarely use my card in stores due to my inability to leave my home very often. On XXXX XXXX at approximately midnight, I noticed the card was missing and immediately called the automated line and reported it stolen. They cut off the card and froze my entire account. Freezing the account not only prevented anyone from using the card but it prevented me from accessing my funds. I filed a police report the following morning and began assisting the investigating detective gather any information and evidence that I possibly could. The next afternoon the detective already had surveillance footage from several merchants and I then identified the subject as an acquaintance and gave them information on her known whereabouts. Charges were filed and an arrest warrant was secured. She is currently incarcerated awaiting court. I properly filed a dispute with the card company and even provided them with all of the detective 's contact information. On XXXX XXXX, I was told that the dispute had been resolved and I would not be getting any credit for any of the fraudulent transactions. I am appalled and confused. I worked very hard for the refund I received and someone stealing my card and stealing over {$1600.00} in funds has destroyed me. I have now lost my car, my job and was evicted from my home two days ago all as a result of this ordeal.
07/11/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • OH
  • 431XX
 Web
I bought a PayPal prepaid Visa card on XXXX, I had preloaded the card with a {$100.00} balance. The card cost me {$4.00}. I attempted once I got home to activate the card, however, I was told that I was considered to be a high risk customer and was unable to activate the card. I was told by their customer service team that they would be forced to mail a check to me. They were going to send the check for {$100.00}. Even though I paid {$4.00} for the card. Totaling {$100.00}. The check was supposedly mailed out to me on XXXX. I called on XXXX. I informed them I still didnt have the check. I told them that they must not have processed it correctly or the check had been lost in the mail. They assured me that I would have the check by XXXX, they told me I needed to be patient and give it the full XXXX business days. As of today which is XXXX, thats XXXX business days. They are now telling me that they can stop the payment, but it will be another XXXX days. I informed them on XXXX when I knew the check wasnt coming, that its not going to be acceptable when they tell me that the funds will need to be mailed again. Which is exactly what happened. Im already frustrated because I havent ate anything in 2 days. I suggested the check be sent overnight. I even offered for the fee to come out of my funds, but was told that wasnt going to work. I tried to explain what happens if this happens again. Ive already waited 15 days for my own money. Which was cash used at the XXXX XXXX to purchase this card. I want them to come up with a different option that doesnt require me to wait a month to get my money back.
02/02/2017 Yes
  • Prepaid card
  • Mobile wallet
  • Fraud or scam
  • CA
  • 90806
 Web
XX/XX/2016, I notice a unauthorized foreign transaction was pending on my PayPal prepaid card, I immediately alerted PayPal prepaid and they did nothing about it. I researched the charge and learned that the charge has been reported by a lot of people as suspicious and fraud. Then PayPal prepaid took it upon themselves to cancel that card without my consent, without giving me a chance to pull the rest of the money I had in the account out, and they left me with no way at all to access the funds, they did this to me At the worst possible time which was XX/XX/XXXX, they left me broke and and I did n't get to celebrate or enjoy the holidays at all. They cause me so much hardship and had me waste so much time and energy everyday for the next 3 weeks calling them trying to access my funds. They would have me On hold for hours, reconnect me to another person several times and they would just hang up on me. They also caused my XXXX account to closed down because they would not approve the wire transfer I had scheduled, even though I had enough money for the transfer, causing me to go negative {$220.00}, and because of another transfer they did n't approve I was unable to pay off a loan from lendup and now I owe even more money. I first talked to them XX/XX/XXXX, they told me I would be updated about the situation XX/XX/XXXX, when XX/XX/XXXX came they told me I 'd have to wait till XX/XX/XXXX now. It 's starting to feel like they were the one that did the fraud charge, they have not been cooperative at all and they have n't helped me at all, Instead they caused me Even more stress and so much hardship ...
04/03/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MO
  • 631XX
 Web
I filed a dispute claim for unauthorized transaction on XX/XX/XXXX around XXXX for XXXX and a unauthorized transfer from my account to another party account on XX/XX/XXXX for {$250.00} dollars. The dispute claim sent me a message on XX/XX/XXXX saying they didnt find no errors made. So I had sent them over some documentation saying I was a victim of identity theft. So they sent over a message saying on XX/XX/XXXX there wasnt no declines for insufficient funds made, so I keep stating to them that the person who stole my identity was someone they was very close to me friend/ family member who knew I just received my tax refund. So of course someone close they knew how much to take off. And they also saying my pin wasnt changed prior after the transaction was made and I also explained to them that I didnt realize my funds was stolen until the next day when i realize someone around me had stolen my wallet. So thats when I called to check my balance and cancelled my card. Than comes XX/XX/XXXX when the transfer was made the same close person to me knew I issued a new card so they knew my account number and everything because my wallet had my social security number and everything inside so they made a transfer from out my account into my cousin NetSpend card because they stole his card as well, a mastermind when it came to taking my money. Basically XXXX XXXX NetSpend Prepaid XXXX dispute claim is calling me a liar and saying that I was the one who spent my funds and that Im not a victim of identity theft and its not fair to me nor my kids that I couldnt handle all my business because I came up short.
08/02/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • IA
  • 52001
 Web
Netspend has been stealing money from my XXXX deposits for the last 4 years and this month XX/XX/XXXX I had XXXX taken from my XXXX payment leaving me with XXXX for the month. I can not pay my rent and utilities because of the money not being there and netspend refuses to refund me anything. I'm in mental distress and don't know what to do, they have been doing this for years and I would like them held accountable and need advice/help and would like this investigated ASAP and would like every XXXX back that they have literally stolen from me. This company needs to be shut down immediately and investigated thoroughly and everyone they have stolen from refunded. I see XXXX lawsuits against them already and they still are being allowed to operate and rip people off. I am legally XXXX and am not able to work the numbers they have taken from my netspend account but it's in the tens of thousands, and XXXXXXXX XXXX being the largest theft of all, out of a XXXX deposit they took XXXX leaving me with XXXX and leaving me in a position to lose my apartment, my utilities being shut off, and netspend not even investigating it to give me the money back that was very much stolen. This is 100 % unexceptable and as far as I'm concerned, and I'm sure alot of other Americans feel Netspend should be shut down permanently or until a full investigation is initiated and netspend needs to pay back every XXXX + a 100 % added fee for every customers hardships that netspend has caused. I want to sue this company for XXXX XXXX dollars for my mental anguish and hardships they have caused me for the last 4 to 5 years
08/15/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • FL
  • 328XX
 Web Servicemember
In XXXX my stimulus payment was deposited into my brinks mastercard account. they end up closing my account. i was told they returned the money back to the IRS in XXXX, XXXX i contacted the IRS filing paperwork and forms trying to recover my funds.Come to findout this year XXXX, XXXX XXXX XXXX still had my money. i contacted brinks they said 10 business day i would have it. 10 days came and went i called them they said IRS had a hold on the funds. I immediately called the IRS they said that was not factual. i called brinks back and told them about my conversation with the IRS and they said they would mail my funds to me. 10 days later no funds returned to me. i called brinks they said they sent my money to the IRS on XX/XX/XXXX direct deposit. i called the IRS they said they had not recieved my money. The IRS told me wait till XX/XX/XXXX. I called and foundout brinks still had the money. i have called brinks multiple times since and have gotten a different story every time. i have recorded conversations with supervisiors making unfactual statments and admitting to do nothing but lie to me on the phone. i am being now told they sent {$600.00} of my {$1400.00} stimulis payment to the IRS and the {$750.00} would be released. Everytime i call now they sayits being processed and sent. when i dont get it i call back and am being told the IRS is reviewing it again that they stopped the process. i cant take this anymore i dont know what to do. im fustrated i have been diagnosed with XXXX and XXXX and this situtation is really messing up my mental state of mind. please help with this situation.
05/27/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 919XX
 Web
I purchased a netspend card on XX/XX/XXXX. I was unable to activate it and after speaking with customer service, was told a refund must be issued, as they would not allow me to use the card. I tried to call back a few days later to update information for the refund check ( we had recently moved ), but was, and still am, unable to speak with customer service because netspend blocks speaking to a representative if the card number or social security number are not recognized in their system. I contacted their corporate office, and received a call back with clear instructions on how to request a refund check via email. on XX/XX/XXXX I emailed the required documents with proof of purchase to netspend requesting the refund. I received an automated email, but no response from a real person. To date I have not received my check, or even a status on if/when the check will be sent. I have attempted to call customer service ( blocked ), corporate office ( no response ), and customer service and documents dept ( where the XX/XX/XXXX email was sent ). netspend has either stated I must call customer service ( blocked ), or has not responded at all, or has asked for an account number, but refuses to clarify what that means ( I only have a card, no account ). I have exhausted my options, and feel like I'm in a loop with the one form of contact who does respond. I don't think a customer service department should block callers who need help, or that a company should be able to withhold a refund because of a poorly implemented contact system where they consistently fail to respond. XXXX, XXXX XXXX
08/20/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • WV
  • 265XX
 Web
I purchased merchandise from a seller on XXXX XXXX. This was for a new, unopened XXXX XXXX XXXX XXXX XXXX in the amount of {$500.00}. I was directed to the XXXX site to submit payment which I did using my PayPal Prepaid-Mastercard. As soon as the payment sent, the seller deleted all accounts from XXXX, XXXX, and I am unable to contact him in any way. I have open disputes with all companies but no-one is able to do anything and keep telling me to contact my local law enforcement. They also can not seem to tell me directly why my purchase is not falling under the purchase protection plan. I am needing to get my money back asap and they all are unable to do or provide anything. All three of these are departments of the same company, PayPal, but yet they can not communicate with each other and have failed to provide me with requested information, phone call recordings with representatives, escalation to the head of the company or even provide me with their contact information. I want to find this person and have fraudulent online scamming charges pressed against him. I will attach all current documentation I have regarding this issue and would appreciate a very prompt and timely resolution for this matter. I have spent precious hours dealing with this and do not have the time to spare to continue getting pushed around with no resolution as I am a XXXXXXXX XXXX XXXX and mother with responsibilities that are needing to be handled at a higher priority than being on the phone arguing with a representative who does not even speak clear XXXX. Please contact me as soon as possible. Thank you.
05/15/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TX
  • 78155
 Web
Around XXXX XXXX on XX/XX/XXXX or XXXX 2022 I was getting gas at XXXX truck stop when I bought a paypal prepaid mastercard backed by NETSPEND. When I tried to activate it online it said I needed to speak with a customer service representative. So I waited till they were open to call. Upon speaking with them I was told I was not eligible for their services and unfortunately they could not tell me why and I would have to be refunded and they would issue me a check with in ten business days. That was not acceptable at the time. That was literally every cent I had to my name till my next payday and now they are telling me I would have no money for gas or food or my morning coffee. Needless to say I still have not received my money and it has been round 30 days since I bought card. I was told they could not ACTIVATE CARD in my name. So I asked can we use my girlfriend. They said no cause I purchased it and it had been registered in my name but at the same time they say that the card is not active. So if it's not active yet why can't we activate it in my girlfriends name. It says no where on the packaging or at store where I purchased the card that I could buy the card but there was a chance I may not be able to activate it and have no access to funds till they mail me a check. I even asked them to restrict card so it would let me spend funds for purchases only and not be allowed to be reloaded and they said no. It's not fair to me or any other consuner. They should make people aware that when they purchase a card that they MAY NOT BE ABLE TO ACTIVATE IT AND NETSPEND HAS SOLE DISCRETION.
02/22/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • OH
  • 44128
 Web
This Netspend card I received I got it from XXXX XXXX where I do my taxes at to get my refund deposit to me I called to check the card and my balance was on there I tried to use it It stated that the card is invalid so I called Netspend the company and they stated they closed my account out without notifying me and that I can not use there services this is my first time ever having this card company and they have my money just sitting there then I was told I could not speak to the fraud department because they dont have a number I can reach them and thats who closed my account out that department also I called several times and they gave me the run around to tell my they have to issue me a check within seven to ten business days because the account was closed out I ask them is there a tracking number they told me no I said is there a check number they told me no and to call back XX/XX/XXXX to see if it was processed This is my money I know there are other options they have to get my funds to me I ask do they have over night shipping they said no they dont I just have to wait the time this is my money and they are very unprofessional disrespectful and do not know the knowledge of there business customer service is lost keep transferring me all over I keep hearing different things they said they was going to send me email confirmation I havent received that either I really need my money its a lot going on as it is bills and rent bagged up lack of work cause the pandemic and now this happens I would recommend this company to no one please I need someone to help me on this matter
07/31/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • IN
  • 46235
 Web Servicemember
I have had an account with XXXX XXXX for about 11 years and on XX/XX/18 they sent me a text saying that my account was closed due to a second account holder being deceased. I was not aware of there being a second account holder on my account. I am now trying to get access to my funds and they have given me the run around in regards to receiving the money that was in the account that was closed by them. I have over {$2000.00} in the account and am now put in a financial hardship due to not being able to receive my funds. On XX/XX/18 and XX/XX/18 i went the an XXXX XXXX XXXX store to see I could have my funds transferred per their suggestion, by opening a new account. I was unable to open a new account because I was flagged in their system because of the closed account. On XX/XX/18 I attempted to try to open a new account again per XXXX XXXX 's customer service suggestion and was again not able to open account. On/XX/XX/18 they said that they would send the remaining balance by check through the mail in 7-10 business days and they had also said the same thing on XX/XX/18. I am being told different things every time I call XXXX XXXX and given the run around and shuffled through various departments with no answer. I would like to receive my money as soon as possible, because it is mine. I have a little over {$2300.00} in the account, as I am unsure the exact amount because I no longer have access to the account online. They also promised that they would send any account statements and account transactions to my email on XX/XX/18 since I no longer have access to this information.
07/18/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 92504
 Web
I bought a Netspend Pre-Paid VISA card purchase price for the card was XXXX + Tax I put the amount of money on the card. There was no choice at this time that there were different plans to choose from that gave them the ability to take fees out of the money put on the card. The card they give you is temporary and for ten to fourteen days you have no idea that they can charge fees and what those fees are for. I bought my card thinking that the amount I paid to put the money on the card was the only fee that I would be charged so like an XXXX I never bothered to check but after the third purchase I made with the card I was wondering if something was wrong and I find out Im being charged XXXX for a monthly fee that I was never made aware of and it is do to the way Netspend does business. They purposely use a temporary card and give no information about how the card can take your money and by the time you receive your permanent card you have already started using it and a person tends not to have these questions at that time because when they used the card they had already committed to whatever the rules of the card was only to find out later that they have been hit with fees they never got the chance to deny it they felt they were unacceptable. By then the Netspend Company already got your money when you times this by thousands and tens of thousands Netspend making Great Amount of Money by ripping their customers off. So this is my complaint I dont think Netspend VISA should be aloud to continue ripping people off and I was wondering if you could stop them for us. Thank You.
12/19/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • UT
  • 84103
 Web Servicemember
In XX/XX/XXXX I attempted to log into my account on the card companies website. I received a message there was a problem with my account and to contact customer service. I emailed customer service who informed me there was a " temporary restriction in your account. '' They said they were unable to assist me via email and to call customer service. When I called customer service they were unable to verify me over the phone, and did not resolve me issue, including restoring my access to my online account and my ability to access money in my account. On XXXX XX/XX/XXXX I again tried to regain access to my account. I called customer service and spoke to four different agents who were unable to verify me over the phone or restore online access to my account, and therefore the ability to access the money within it. I gave them my account number and my card number. They asked me questions about the account such as the date and amount of last direct deposit. Seeing as I have not been able to access the account for years, I did not remember this information. They then forwarded me to the automated phone system, which asked for my card number or social security number. After entering it, I would get forwarded to an agent who would again be unable to verify me, and the cycle would repeat itself. I asked the agents if there was another way to verify myself or regain access to my account. They all said no, so i still do not have access to money within my prepaid checking account. I asked to speak to a supervisor. I was not connected to a supervisor and my issue was not resolved.
11/20/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 326XX
 Web
I purchased a netSpend VISA card for {$350.00} from a local store to use for a single online purchase for a merchant who doesn't take XXXX. Tried to activate it and was told they wanted more information, including photos of my driver 's license and a utility bill to be sent over unsecure email connection to XXXX or XXXX somewhere ... I did that, grudgingly, after they said the card was unusable unless I did. None of these requirements were listed on the external packaging, but were apparent only AFTER purchase. A few hours later, they demanded a photo of my original social security card ( they'd already asked for the number, which I provided ). When I got suspicious and wary of sending those items online in what was starting to look like an identity theft attempt, they refused to activate the card and told me I'd have to return to the store for a refund. I contacted the store who said that netSpend was lying, that they could not do refunds on the cards and netSpend knows this, and it is even printed on the receipt. I relayed this to netSpend who then said they could activate the card for in-person purchases only ( which defeated the ENTIRE purpose of purchasing the card and made it useless ) or I could pay them another {$5.00} and they might return my money in 10-20 days. I told them to close the account and return my money ... which I will probably never see. I then looked at the XXXX ratings and realized I'm the latest of a long list of people who have had their money taken with no recourse. Something needs to be done about netSpend and the stores who sell them.
06/10/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • AZ
  • 85710
 Web
On XX/XX/XXXX I loaded {$300.00}. When I went to spend it online, all my charges were declined. I called and XXXX said it went to fraud dept but they wouldn't tell me what was going on or what the charges were. I told him to just close the account if I can not spend my own money. XXXX closed the account and told me it would take 7-15 business before I received my refund check. On XX/XX/XXXX I called back and spoke to XXXX. She said the check was processed on XX/XX/XXXX to give it 48 more hours. On XX/XX/XXXX I spoke with XXXX, she said check was mailed XX/XX/XXXX. A specialist would call me by XX/XX/XXXX. No call and still no check. On XXXX XXXX said they cancelled the first check and were issuing another # XXXX I told her I wanted to speak to a manager. SHe left me on hold & eventually the system kicked me out. I called back and DEMANDED to speak to a manager. I got XXXX who said she was a supervisor. She told me somebody would call by XXXX to issue a check TODAY. No call AGAIN. I called back again on XXXX XXXX, another supervisor, said he was waiting on a computer update about my mystery check they allegedly sent. A specialist would call within one or two hours. I am writing this on XX/XX/XXXX, six weeks after the initial fiasco began and still no check. I will follow up this complaint with as many complaints and agencies I can find today. This has been a nightmare experience met with foreigners and incompetence answering the phones and repeating the script like good little slaves. The desired resolution is the return of MY MONEY into MY ACCOUNT. NOW!
07/25/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • MA
  • 01040
 Web
Today, XXXX/XXXX/19, I arrived home and found a letter in my mail from Netspend, a company I have never heard of before today. It was a first class letter ( which usually indicates something you have asked for specifically, not an advertisement ). In the letter was an ACTUAL debit/credit card, with my name embossed and a sticker on it asking me to call the number to activate it. I never applied for this card, as I said I had never heard of the company. This caused several moments of alarm, followed by several more of confusion. Now, I'm angry. This kind of business practice is deceptive, at best. I am smart, and in the prime of my life and even still this MIGHT have fooled me if I didn't take my time with it and do some research. What if a kid gets this ( as they have, according to other anecdotal information I have been able to discover with one quick internet search ), or an elderly person, or someone with a mild developmental XXXX, and they are confused and think it is something they asked for? Also available with a quick internet search is anecdotal information about a litany of crimes and malfeasant practices by this company. I ask that someone over there looks into this company 's business practices and try to prevent the OBVIOUS unethical and potentially dangerous situation this company 's form of " advertising '' is bound to result in. People have a right to not be victimized by these kinds of duplicitous and deceptive tactics employed by disreputable businesses trying to procure " customers ''. This is barely one step away from fraud. IF that far.
01/24/2020 Yes
  • Debt collection
  • Payday loan debt
  • Took or threatened to take negative or legal action
  • Threatened to arrest you or take you to jail if you do not pay
  • TX
  • 75243
 Web
I was contacted yesterday from a private number and they left me a voicemail stating that I owed money for an old payday loan and that they are threatening legal action against me. The number that they left to call back was XXXX. When I called the number I was told that XXXX county sent them my information in regards to a debt and that I would have to speak with a compliance officer in their office. When I asked where they were located the representative told me XXXX Georgia. So I asked her for an address and a contact number to the person who contacted me. She told me that they didnt have one. I told her that if they were looking for me they need to contact me and stop harassing my family and friends. She just kept saying they did not call me because they dont make outgoing calls in their office. Me and the rep kept going back and forth and she hung up on me when I told her they are just a call center. I called right back and demanded to speak with a supervisor. I spoke with the supervisor and asked her for a local number to call with an address since supposedly they are filing a court summons in my county. She told me they dont have contact information. She was very rude when I asked her how am I supposed to contact someone with no number? She told me I need to answer the phone when they call next time. I told her there is no number that shows up and my one doesnt ring when they contact. I just end up having a missed call from a private number and a voicemail threatening legal action against me. She then hung up on me. They had my address and everything.
10/18/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • CA
  • 939XX
 Web
I disputed a charge on my Netspend card, and instead of simply investigating the line item, the representative said he had cancelled the card and was mailing me out a new card within three days. I was on travel at the time and this action left me stranded overnight outside. Two weeks later, I went to my XXXX XXXX to retrieve the card, and I discovered that it had never been sent by Netspend. I called to inquire, and the new representative told me she would send out another card in three days. I asked to speak to a manager, hoping that a manager could order a same day or 24 hour delivery. ( Additionally, I asked if the money could be XXXX XXXX, wired into my bank account, or put onto another Netspend card I had purchased in the interim ; they refused all of these options. ) The manager I eventually spoke with cancelled the order of the second representative, telling me she was going to get the card to me faster, within two days. Instead, she failed to ship out a card. It is now two days later, weeks past the original error, and this company has kept me on hold for over an hour each time I call, causing my cell phone battery to die. Regardless, they have my phone number, my email address, and all the information they need to ship me out a new card, expedited. Additionally, Netspend has been charging {$1.00} for every transaction on the account, adding up to hundreds of fees. I would like those fees refunded in total due to this inconvenience. I had a lien put on my storage, I had to give up my car ... I have bills to pay and need access to my money!!!!
01/06/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • IL
  • 60432
 Web Servicemember
I have been with Netspend card company about 6 years. I get direct deposit for my ssi. On XX/XX/XXXX, I got my direct deposit on my card. I could not use it so I called them and asked them why? They said it was some kind of fraud on my card?? I said ok. They said they would send me another card. I said ok. I never got the card.? So after a few days I kept calling asking them could they please send me another card to use because I have to pay bills. They said if I send them XXXX dollars they will send me a expedited card. I said ok. I got the card. I tried to use the new card I still could not? I called them on the XXXX of XXXX and they said I have to first send them some documents to prove that I am XXXX XXXX. I sent them state Id. Social security card. 5 pieces of mail. Human Resource letter statement that I get food stamps. All of this. They sent me back a email saying they want more?? I keep telling them I dont have anything else. I finally found a letter that a credit card company sent to me for a loan. It had my address on it also. I sent that to them. They still tell me they can not activate my netspend card??? My rent is behind, and my bills are due!!! I keep telling them that but they still will not send me my money. If you all can help me please do. I think their company is a fraud! I told them they probably spent my money. I am disappointed at them. I read on line that they have been sued for XXXX dollars. Now I understand why they dont want to let my money go. They are a company that seems to be defrauding people out of their money again.!!
11/10/2022 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IL
  • 60901
 Web
On XXXX, XXXX, XXXX, I called my skylight One XXXX at XXXX pay card concerning a FRADULENT!! ATTEMPT onmy pay card for ( XXXX for XXXX XXXX ) item was Declined, due to lack of funds in my skylight One account. Then a second fraudulent pay card Decline was for some place called XXXX XXXX, skylight One WOULDNT give me that fraudulent decline amount. Then a third Fraudulent Decline attempt on my pay card account was for something called XXXX XXXX skylight One would NOT disclose that amount to me either! Skylight Licked, cancelled my card ending in ( XXXX ), said they would forward my new card, I should receive by the XXXX of XXXX!! When I got paid today, ( XX/XX/XXXX )!! With no access to my card funds! And skylight quite answering phone! Put Me on HOLD XXXX XXXX mins at a time, and refuse to disclose to me any more information concerning their Pay Card Breach! Refuse to give me the phone number to XXXX Bank, who issues skylight One pay cards. I was able to set up a skylight One online account when I first got card XXXX, but after that initial set up I continued to be BLOCKED from getting to my online skylight One pay card,! and skylightOne NO HELP!! Requested to speak to a Supervisor MULITIPLE TIMES!! Was just left on hold! With HORRiBLE Music playing in my ears. To this point, I have Reported this fraudulent attempt to use my card to Local Police, of XXXX, IL. I have tried to reach NetSpend with NO SUCESS What SO EVER!! My Pay Funds are Frozen, and Skylight tells me They can't help me get to my pay funds!! That I just have to waitw for new card!! WHY?
08/06/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NC
  • 28025
 Web
I called to have my Paypal Card activated Im told that Everyone has an Residential address and a Bank Account and Insurance and you have to show proof of Address like an light bill or you should have an letter from the Government, this is Discriminatory to people who Dont Work, Who Dont have a Bank Account, Who dont have a Home/Residential Address with a Light Bill, Or have went or have an letter from the Government Office. : ; I havent got an Home I live in an extended stay, I dont deal with Any banks that arent meant for the living I havent dealt with any Government Offices to have any mail from them so how do Any living man or woman supposed to get an card activated this is Discrimination against any living man or woman that has or need this card and that living person cant get a card because it was said by the CSR AND SUPERVISOR XXXX everyone has an Residential Address and thats not true all all ... This is an class action law suite Paypal is Very Bias against living people who are Homeless with an Residential Address, Living People who dont have an Home, Living People who dont have Bank Accounts that are meant for Legal Entities, not living People, for living People who dont have or get Paychecks but Who Do Have An SSN & ID with the Legal Entities name listed on the Government Issued ID of the living man or woman is without any of your Documents that Paypal is asking for and its not giving to them Because under the Corporations Laws its what is Demanded from you if you dont have an HOME your Denied to have an PER-PAID PAYPAL MASTERCARD ACTIVATED
10/09/2015 Yes
  • Prepaid card
  • General purpose card
  • Fraud or scam
  • CA
  • 93420
 Web
My XXXX-year old son bought a " pre-paid '' debit card " NETSPEND '' so he could pay for something on his own on the internet. Little did he know that he had to ( this is their wording that he found out when he could n't use it ) " provide your name , street address, date of birth, and other information that will allow us to identify you. We may also ask you to provide a copy of your driver 's license or other documentation as proof of identification. Approval of your request for a NetSpend Prepaid Debit Card requires passing our identification verification process. Residents of the State of Vermont are ineligible to open a Card Account. '' All as part of Patriot Act/Anti Money Laundering requirements. I work for a financial institution that follows these regulations ; NetSpend requires someone to " Open an Account '' and thus in that manner they require the " know your customer '' rules. Thus many people do n't want to give this information and never can use the card when they think they are purchasing a prepaid CREDIT card. My son only got bilked out of {$10.00} but there 's instances all over the internet of {$100.00}, {$200.00} and {$300.00}. At my bank we do n't let someone give us their money and " open an account '' account they then ca n't use. They know up front that they will provide personal information ; if they do n't want to provide the information, then they walk away. NetSpend is violating consumer laws by not providing disclosures to customers, or at least making them aware of the depth of the requirement at the time of the purchase.
08/31/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • TX
  • 77009
 Web
On XX/XX/2022, I received a letter in the mail with a Visa Debit Card stating, " You're In! Welcome to the club. '' The letter instructed me to activate the card, load it, and swipe. On the bank of the letter is a routing number and account number for the debit card through XXXX, XXXX. On XX/XX/2022, I called and email Netspend and XXXX. Netspend was able to verify my social security number. At no point in time did I ever provide my social security number to Netspend, XXXX or to any of their partners to open this account. I attached the letter, debit card, and account information received from Netspend and XXXX. I blanked out all but the last four of the debit card and last five of the checking account so that the Companies may verify their information in this letter. On XX/XX/2022, XXXX XXXX of Netspend contacted me because of CFPB complaint XXXX. In her email to me, she stated that a second account was opened : this report is for the second account. The account was opened at a XXXX location. XXXX stated that she would close the accounts and prevent my name, address, and social security number from being used to open additional accounts at Netspend. This action does not go far enough as Netspend, XXXX, and XXXX allowed for the use of my personal information, including social security number, to allow for fraudulent activity to occur on an account I did not open. Netspend, XXXX, and XXXX failed to require proper ID for the opening of the accounts. It is unknown how the individual opening the account had access to my social security number.
01/05/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • VA
  • 20147
 Web
Hi, My son had received a {$100.00} gift card from his school XXXX in XX/XX/XXXX. This is a netSpend XXXX Debit card and was bought from XXXX grocery store. The card was activated at the time of purchase. In XX/XX/XXXX when we tried to use the card we were unable to ( which my son wanted to use for XXXX ). So, I decided to register at netSpend.com add the card to see what was happening. I can see that a monthly fee of {$5.00} was being deducted and the card shows balance. However, it also shows the card is expired. When I attempt to call the card issuer on the phone number listed on the back of card, it does not recognize the card and does not allow reaching customer service. I tried reaching the customer service on the website but that does not allow reaching the customer service without completing a security profile. The website does not allow me to setup a security profile without a valid card ( unexpired card ). It is frustrating that there is no way to reach this company other than writing to them via mail. By the time my mail reaches them they would have deducted another monthly fee. My son is greatly disappointed that he can not spend a reward he earned from his school. The card shows a balance that is depleting every month, yet it shows it is expired. Attached are the statement from XX/XX/XXXX and also the card activation history and expiration date. This is pure deceit of unsuspecting consumers. I hope this company is banned from issuing cards that expire, especially when there is balance. I am sure there are many out there like us.
10/15/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • IN
  • XXXXX
 Web Servicemember
Hello I had a prepaid card XXXX NetSpend prepaid card in XXXX till XXXX my card was stolen by my X boyfriend he stolen used it stolen my money out of the account. I made police report and send it contacted there team manager. I gave them the police report Numbers CAD. What's was stolen out my account well I never gotten my money back put into the account. I just order on a commercial on T.V and Brink Card and they mailed to me didn't know it's with NetSpend false advertising what's they done to me had an checking account. I do have it and I called the back of the card. That man from another country and all taped recorded when I gave him my name and social information mailing address I just got it in XX/XX/XXXX. He told me you can't used this card your at Risk I said what I ain't ever had no Brink Card and didn't know this with NETSPEND CORPORATE. I am a victim that my money was stolen out my account and even used a credit with that XXXX Prepaid card I still have never gotten my money back that was my Government Income and I reported that to the Social Security Administration Office and they said the bank still owes me back my money he stolen that's a Financial Crime was done to me that man stolen my whole purse ID Card, Social Card and Birth Certificate Money I had in my purse and the police still ain't arrested that man and the woman I found out who fake there was me getting stealing my money out that account couple years ago no respond back at all. I do have the police reports to. He used my debit card to get his cell phone on and more to.
12/19/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 90018
 Web
On XX/XX/XXXX the last thing i used my debit card for was to order XXXX XXXX for my XXXXXXXX XXXX wife so she can have her pomegranate. About a little later i wanted to check my bank account to see how much i have left but for some reason my facial recognition on my app wasnt working and was asking for my password which i found weird in the first place. I try to type my info in at around XXXX and it wasnt working. Then i tried to change my password and my email wasnt even matching the files on their app. So i just hoped it was a maintenance think because Ace XXXX Flare is the card/bank i have and they dont have a 24/7 help system nor a 2 step verification. On XX/XX/XXXX i battle with my banks verification process because i didnt know that the person that stole my money changed my info on my file so on the XXXX try of calling and plugging in info i finally was able to answer to security questions that didnt have to do with the last transaction and the pin number. When i logged on i saw that the hacker transferred all XXXX dollars from my saving to checking and spent XXXX dollars at a texas XXXX XXXX. This hacker created a virtual card in my bank account to purchase and changed my info on my profile to something in texas which i have a screenshot of what he changed it to. Im negative XXXX dollars and i have no money for XXXX and no money for when my child XXXX XXXX. i reported that fraud n and made a dispute with my company but It says the next update is on XX/XX/XXXX but i cant wait that long and i have no help please if you can help me asap
11/14/2020 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Fraud or scam
  • SC
  • 29461
 Web
Netspend- the waiting period of receiving unemployment from Ohio was 7 weeks, at that time was around XXXX a week, well after I got the payment a few weeks later had a new account opened and money transferred to it ( Netspend allaccess ) about {$5000.00} and Ive told netspend numerous of times and made FTC complaint Netspend all access- during that time I had my son and my girlfriend friend with me, so went and stayed at hotels some on the beach and finer hotels near XXXX started to notice numerous of room charges at the same time, well when I asked the hotels, XXXX, XXXX, they said they didnt have anything in the computer for it, well it was out of bank and usually ended up with hotel and me getting heated, so I just let the bank handled it, XXXX- I have numerous of people paid on accounts that were closed down or didnt show me payments t XXXX XXXX have had cards closed down new ones sent without my permission, money gone, its I cant win for loosing XXXX XXXX- honestly have gave up if its small payments I just think in my head well there leaving me something XXXX XXXX- loose emails, payments for thjngs like XXXX XXXX other apps that I dont find out for months later that I have honestly never used So now I just follow the money and see if I cant catch someone, local cops havent helped, fbi, ice3, FTC, I know what it looks like but I loose access to my emails, regain them than loose again, I feel like I really dont talk to my phone company, my bill went from XXXX to averaging about XXXX. Im about at my Witts end, I just honestly see no end
05/09/2016 Yes
  • Prepaid card
  • Payroll card
  • Overdraft, savings or rewards features
  • MD
  • 207XX
 Web
On XXXX XXXX, 2016 Netspend has charged me XXXX {$15.00} fees on my account. I was only supposed to be charged a XXXX or XXXX {$15.00} fees not XXXX overdraft fees. Because I disputed and filed a complaint of these transactions they retaliated and turned off my use of using the Netspend overdraft protection program. I did n't asked to be removed from or suspended temporarily from the program. Your company needs to investigate Netspend Overdraft program because they 're taking consumers money. They tried to purposely over charged me for these fees. I am agreeing with the XXXX {$15.00} fee. I am going to post a small description from there website. what they say about there Overdraft Program, if a consumer decides to use it. You are currently opted-in to the optional Overdraft Protection service. Please note, you may only use this service if you are receiving recurring direct deposits to your Card account and your status is " Active '', meaning you have met the other eligibility requirements for the service. Please check below for your current status. Minimum Direct Deposit Required is {$200.00} or more every 30 ( thirty ) days. The following is the current program in which you are enrolled : Grace Period Time : 24 ( hours ) Overdraft Fee : {$15.00}, up to a maximum of XXXX per calendar month. I want my Overdraft Protection Reactivated asap. Netspend being very petty. I 've been a long time customer with Netspend. My Federal Government payroll and my husband XXXX payroll being going into our netspend account for a very long time.
11/13/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • WA
  • 98103
 Web
Hi, I opened the Netspend card account in approximately XX/XX/2020. I have been using it to receive my unemployment money every month ever since. Suddenly, on XXXX XXXX ; I could not access my unemployment benefits. I called and Netspend Customer service and they told me that I suddenly had to " verify '' my account. When I asked them why, they told me that they " looked '' me up and that the phone number that I had always used on my account belonged to someone else ( my brother ). I did not give them permission to dig in personal business and check the ownership of my cell phone to verify my account suddenly. They claimed that I " never gave them documents '' when I opened the account. I am certain that isn't true. Also, they do not have a secure link for me to upload the personal documents that they demanded from me. I am concerned about identity theft, now. I allowed them to bully me into emailing them my social card and state photo ID via email. I emailed these documents to them on approximately XX/XX/2020 and they promised to fix my account so that I could access my unemployment funds and they still haven't. I need my funds and I would like for the recorded calls and emails to be reviewed. The company appears to be uncouth. I feel that it was wrong to deny me access to my funds and for so long. I also feel that my privacy was violated twice. When they " investigated '' my phone number without my permission and when they demanded documents from me out of nowhere. Please assist as soon as you're able. Thank you, XXXX XXXX
11/24/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • FL
  • 34482
 Web Servicemember
I am having multiple problems with this account. I have attempted to reach out to " XXXXXXXX XXXX '' multiple times by e-mail and telephone. The e-mails are mostly copy and paste replies that don't do anything to solve my problem. They have tried to call me but as they never set a time to call, so we're unable to connect. I have tried calling the number listed, but can't get past the automated voice prompts. The voice prompt does not accept my Social Security Number, and then the voice prompts go in circle and eventually disconnects the call. Problem # 1, and the main reason why I am filing a CFPB complaint. I was promised a {$50.00} bonus when signing up for a XXXX XXXX account through the referral. I met the requirements of activating the card and initiating a direct deposit. The {$50.00} was not credited to my account. I am extremely disappointed about this. I used to open my account on XX/XX/2020. This is the link that I used : XXXX XXXX XXXX Problem # 2, XXXXXXXX XXXX is the only bank I've ever used that does NOT accept my phone number. I tried entering it but it does not accept it. I used a friend 's phone number to sign up. Therefore, the number on my account is not even a valid phone number for me. Problem # 3, Their phone support system is completely broken. Every time I tried calling, it first prompts me to enter my Social Security number but then it does not accept it. I am unable to reach anybody. Even when I don't enter any numbers.. eventually the call just disconnects and I am unable to speak to anybody.
03/01/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • MI
  • 489XX
 Web
I received a brinks money prepaid card in the mail today ( XX/XX/2022 ) that I did not request. I thought maybe when my tax person filed my taxes, he offered it for me at that time, since I've only been living at my apt for a month and was actually using a family members address for mail. I did not apply online for anything or put my address online or do a change of address even. However this came to my home address ( not the address I'm using for mail ) and so I thought since it MIGHT be my taxes, I'd activate it. I downloaded the mobile app, and started the process. As I was doing this, it asked for further confirmation of my identity. I snapped my ID and submitted it. A couple mins later I received a message stating I couldn't be verified. Then it logged me out. When I went to sign back in, it said my account was locked. I called the number on the back of the card, and a foreigner answered. He then told me to email my ID, social security card, and proof of address over to him to activate the account. ( XXXX ) and gave me a number but did not tell me what it was for ( XXXX ). I explained to him this really does seem like a scam, and asked if he could give me any information regarding if there was a balance on this card for me to even bother activating it, bc I had not ordered it and I do not have any brinks prepaid cards at all. He got very defensive and told me " this is not a scam ''. I'm really leery about this and I even XXXX if there's a brinks prepaid card scam going on but there was no clear answers. Please help
09/28/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CT
  • 06473
 Web Older American
I purchase a visa debit card thinking it was a gift card. When attempt to use the cars I found this kind of card was a visa card that can be replenished. When they began to ask personal questions I found it suspicious and at first provided fictional information wondering why they were asking such personal information. Once I determined it was a card that can be replenished I canceled the card and asked for a refund. I spoke to a gentlemen on XX/XX/XXXX named XXXX # XXXX from Netspend Visa. He informed me the card was canceled and I would receive a refund within 10 business days. I waited more then 2 weeks and contacted them.Their response was the check was sent but after further discussion found it was sent to the wrong address. I provided the correct address again and was assured a new check would be issued. I was told to wait 7 business days and if not received contact them. I didnt receive the check called again and spoke to a supervisor. Again assured that in 7 business days I would receive my refund. Waited again 7 business days and again know refund. I want to make note each time I spoke with them I provided the proper address. I again spoke to them and was told by XXXX I will have my refund. On XXXX called and explained I had not received my check and said I will file a complaint. At that time the claim they would issue me my refund I told them I didnt believe them and they were very unprofessional for a banking institution and felt I had know other alternative but to file a complaint. My complaint number isXXXX
02/16/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NV
  • 89120
 Web
I was getting my unemployment ( pua ) direct deposited onto my NetSpend card, everything was going good until about a month after I was receiving my funds NetSpend locked my account, I called to get it figured out they said I have to submit 3 forms of identification to unlock the account, so I did just that, then a day later on XX/XX/XXXX they said they could not verify my identity, n that they are going to close my account and send the remaining balance to me in a check, which was {$6100.00}. They said it will take 7 to 10 business days until I receive it, so I said okay, waited 15 days and called them AGAIN, AND THEY tell me that the check was already sent back to the depositer, which is the state of Nevada, I call the state of Nevada and they tell me they have not received any check from NetSpend .. and i call the state of Nevada literally every 2 days to see if the check got their and of course they say no, I call NetSpend everyday no lie and talk to thier so called " supervisor '' and they give me the same run around ever time, that they can't do nothing about it, that the check was already sent out back to the state of Nevada , and that all they can do is escalate this to the " higher department " because they can't look at or do anything about the issue, and that they will call and email me within 3 business days and never not one time have I gotten any call or email from NetSpend , I don't know what else to do please point me in the right direction, and I know I'm not the only one who these thief 's are getting
11/15/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • MA
  • 011XX
 Web
I discovered two charges that I had not made nor authorized. When I called my card company they advised me to dispute the charges and file for a provisional credit which I did. I did exactly what they told me to do and then they close my account without any warning or explanation. I cant even access any of my statements including The one that has the charges in question. And then to add insult to injury, they blocked my access to the account altogether so I cant even get a print out of the charges in question nor can i get a print out of my last month or two statements so i can contact all my bills that normally come out of this account and try to switch them to another payment method. They told me that because my account was closed there was nothing I could do. I couldnt do anything on a closed account. ( But it wasn't a closed account until they closed it after ) It also doesn't help that you are reaching a call center in a different country and there is a very large language barrier and the people who answer the phone aren't really allowed to think. They are only allowed to follow a script. Not everything is black and white. Not everything fits nice and tidy into a shiny polished little box They even closed out another account that wasnt even mine but i was listed as an authorized user. That account had been opened for over 10 years and they closed it because someone stole money from me and when i called for help i did what i was told and got punished for it. This is terrible. The bank is XXXX ( Netspend card )
07/27/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • GA
  • 31419
 Web
On XX/XX/XXXX I was emailed that my card was frozen due to the fact it was stolen or lost which it was not because I had the card on me the card company then put me thru various checks to verify if I was in fact the person who is authorized to have that card after I went thru that for several hours to prove I was in fact the cardholder I still was not allowed access to my account I could not understand why they failed to tell me that XXXX dollars was taken out of my account the only way I found out is because 2weeks prior I had to issue a new card to my wife and she received the new card on XXXX the XXXX had it activated check my account for me and found out I only had XXXX dollars left in the account I then called the card company in which they told me I could file a dispute we did go over my statement of my last transactions over the last 24hours and that's when they read to me that on the XXXX of XXXX I suppose to have transferred XXXX dollars out of my account I told them that is not true I never took any funds out nor did I authorized anyone else to do so currently at this time they have my dispute under investigation I have not submitted any letter yet because I'm a XXXX XXXXr on the road and it's difficult for me to get that done but I am going to get my roommate to do so for me I am also going to call them today which is XX/XX/XXXX and ask that extended credit be issued me someone took my money they seem to believe that I did THEY ARE WRONG I do need help I want my money back and those who stole it arrested
08/18/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • IL
  • 60629
 Web
On XX/XX/2021 and XX/XX/2021 I wrote to the head clerk of the federal court about proceeds deposited in the courts register as unclaimed funds. At this point I made the court aware that I had filed identity theft with the federal trade commission and IRS Department of Treasury and a cancellation of frauidary. The court uploaded the documents that I submitted to them to the docket. Next, I received an email asking me to upgrade from NetSpend prepaid card which I acquired in a separate transaction when I put {$700.00} on it a couple of months prior to NetSpend All-Access. When I tried to activate the NetSpend All-Access Card I received error messages. I called NetSpeed to try and resolve the issues and was told that they could not and would not activate the NetSpend All-Access Card until the dispute that was put in on XXXX, some 93 days earlier needed to be closed. I put in a request to closed the reminder of two claims put in with NetSpend on that Prepaid card. The one other complaint was closed without any effort of my behalf! Today is the fifth day and third business day since I requested that NetSpend cancel this reminding dispute when they originally told me that it would take one business day. I reached out to XXXX XXXX regarding my trouble with NetSpend and they let me know that the IRS/Department of Treasury had created a checking account with funds available to me. In the meantime I have had several attempts on my life. I would greatly appreciate it if you can see to this matter as quickly as possible.
12/13/2023 Yes
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Fraud or scam
  • NY
  • 11201
 Web
It started by an email displaying PayPal 's legitimate website and there was an attempt from an unknown source trying to withdraw XXXX in bio coins from my account invoice # XXXX. They applied me with Paypal 's toll free phone number XXXX, that's why I responded. Once I called, an agent by the name of XXXX who had an XXXX XXXX answered and told me that he was going to walk me through to have this charge reverse. He had me go to this website XXXX because the other ones he gave me wasn't working. Once I downloaded the website he said that he had access to my account, this appeared to be a sharing process, and had me type this email XXXX and to send $ XXXX to it. This is the transaction number XXXX, A name of XXXX XXXX appeared and the transaction went through not knowing he was leading me to the XXXX. I felt uneasy once it was over. What made me suspicious is when the toll free number had a message saying you have XXXX more seconds for this call to end. He also said in the conversation that if we were disconnected he would call me from his personal phone, XXXX which he did. He also gave me an IP computer number and a service code XXXX to gain access to my device. This is most definitely fraud from within this organization that scammers have access to customers information. As an American born and bread citizen, I feel vulnerable and violated and concluded that PayPal has too many thieves amongst them and will no longer use their services if I want to protect my personal identity which I have every right to.
02/02/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • FL
  • 344XX
 Web Servicemember
On XX/XX/XXXX my SSI check in the amount of {$840.00} and on XX/XX/XXXX for {$750.00} was deposited in a NetSpend account. When I tried to access my funds I was denied. Since XX/XX/XXXX I have been told the following versions of why I can't access my funds. First the request was for a copy of my SS card and my funds would be released. Once they received it they then wanted proof of address. Having been XXXX I asked if a benefit letter from the DS Administration would suffice and was told yes. I received the letter XXXX weeks later, sent it in digitally and it was rejected as unacceptable. ( NetSpend sent my card to the same address ). I asked what would be acceptable since I had no bills being XXXX. I was told a letter from my XXXX XXXX XXXX would work. I provided a letter sent by XXXX on XX/XX/XXXX. I was told this morning that isn't acceptable. I have requested access, requested a check, and requested them to return the funds to the SS Administration and was told without additional proof of address they can't. They strung me along all month till my next benefit payment was also sent to my account totalling now just over {$1600.00}. I have filed a complaint with the FTC and the Florida Attorney General 's office which provides me this link. Attempts to contact NetSpend now result in disconnection every time and I need help. I have no money for even the basic hygiene products. I read online that the FTC took NetSpend to court in XXXX for the same reasons. They were ordered to pay out {$10.00} XXXX dollars.
11/12/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • GA
  • 310XX
 Web
My card was hacked back in XXXX of XXXX I immediately got in contact with my card holder and told them my card had been being used without my consent it was used in several different XXXX stores in different cities and XXXX XXXX XXXX as well as in XXXX XXXX in XXXX the dates of these transactions range from XX/XX/XXXX - XX/XX/XXXX I still had possession of my card so both my transactions and the fraudulent transactions were going on at the same time because the card was never physically taken it was copied when my check deposited for that week is when I noticed the discrepancies in my account and immediately called to cancel the card as to that was the only alert I had on the account at that time they told me it would take XXXX business days or longer to resolve the issue and I could get a line of credit for my money but that never happened. They eventually sent a letter saying no error was found in my account and nothing would be returned they later sent me some kind of computer generated investigation only regarding transactions they never disputed XXXX transaction with neither of the stores I told them about they disputed claims I didnt even mention theyre saying all transactions were valid because all of them were in sequence with XXXX another but as I told them my card was never physically stolen only compromised thats why you see transactions being made on my behalf and the thieves behalf at the same time as I told them Ive never been to any of the locations that were reported to be fraudulent
04/15/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 33598
 Web
I XXXX XXXX am disputing the transaction that settled on XX/XX/XXXX XXXX in the amount of XXXX. When I went into XXXX XXXX on XX/XX/XXXX at XXXX to do an over the counter withdrawal the teller XXXX XXXX informed me after swiping my card twice that the transaction did not go through. I told her my netspend account showed the transaction was pending from XXXX XXXX in the amount of XXXX. The branch manager XXXX XXXX then informed me that the transaction would automatically fall off because the funds were not taken on there end. She promised me the funds would automatically reverse. The next day around XXXX am I noticed the transaction from XXXX XXXX showed it had posted and the funds were taken out. At this time I went back to XXXX XXXX to show them the transaction had settled they told me the funds were not collected on there end and I needed to file a dispute. This was my money from my XXXX payroll deposit. I am without money at this time. I go to this bank every Wednesday to do this same over the counter withdrawal if you check my records. I have XXXX small kids and am now without any money. Please fix this the cash was not given to me and I have the e-mail I sent to the branch manager XXXX XXXX advising her that the amount had settled and was taken. I am attaching the e-mail below. I have been with netspend along time and have never had this happen. I was also provided with chase reference cancellation number XXXX Please fix this! XXXX XXXX XXXX standing XXXX XXXX XXXX fl XXXX XXXX XXXX XXXX
05/29/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • OH
  • 45662
 Web
Approximately XXXX / XXXX / 17 I tried to deposit cash to m y Netspend Card and was unable to was told card was blocked. I called Netspend got customer service rep who must have been in another country unable to communicate well. She said something about card blocked suspicious activity and asked about some charge and I replied there was nothing wrong my balance was correct and I wanted to add funds. She said ok there is fraud card is cancelled and I kept trying to explain but it was obvious she was reading from a script. No matter what I said she had same answer. So I got frustrated said cancel the card I will never use Netspend again. The around XXXX / XXXX / 17 I won money at XXXX and the have policy the first {$50.00} of winnings has to go back to debit or credit card in the last 30 days. So {$27.00} of it was credited to my cancelled debit card. So I call ed Netspend and they first said there was only {$13.00} not {$27.00} then said I would have to get a n ew account. I told them I would never give them another dime to send me a check and they said I would have to pay {$5.00} to get a check so I hung up and wrote a letter explaining I was going to contact every appropriate state and federal agency concerning their actions. I have never got a reply. I looked online today XXXX and see they have charged me {$9.00 } ( XXXX ) 3 times since I told them to cancel card and send me my {$27.00}. They say I owe them {$2.00}. How ma ny 100,000 's of other people are Netspend doing this to.
02/27/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • GA
  • 30117
 Web
I ordered a PayPal prepaid Mastercard, I opened the account in XXXX. I started receiving my unemployment benefits to the account in XX/XX/XXXX the benefits were direct deposits. The last date I had access to these direct deposits were XX/XX/XXXX. I had more payments direct deposited to the account in XX/XX/XXXX. These deposits in total were {$7000.00}. Theses deposits are the ones I'm trying to find and gain access to. The dates of these deposits are XX/XX/XXXX and XX/XX/XXXX. I have been trying to gain access to this account for two years. I've been working with Paypal prepaid Mastercard as well as Paypal and NetSpend who I've sent all my government documents to prove my identification. I can't remember the email address I used when I opened the account or the phone number or card number. I believe they should be able to locate my money with these documents. I haven't had any luck with these companies in hopes of getting any closer to obtaining my money. I've done everything they have asked me to do and still no account with my direct deposits have been found. I have went to my local unemployment office to try and obtain the account number the funds were deposited into to give to Paypal prepaid Mastercard and was told they don't give out account information even to the account member. I am trying to obtain these funds before they get sent into a unclaimed money account in my state. I'm having to pay taxes on this money and I never received it. I need help with this please help me. Thank you
08/11/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 15068
 Web
On XX/XX/XXXX at XXXX XXXX I received my money from social security into my account from NetSpend a place to order but XXXX worth {$1100.00}, the order was supposed to be delivered from XXXX to XXXXXXXX XXXX on the XX/XX/XXXX I never received my order didn't text me and told me it was a 2-hour delay then on XX/XX/XXXX at XXXXXXXX XXXX I contacted XXXX they said we had came to an agreement to cancel the order on XX/XX/XXXX I been waiting ever since the line XXXX to today XX/XX/XXXX waiting for my money to be reimbursed back into my account because of them not releasing my money back into my account because they failed to do the code which XXXX has given me to get them I sent them an email from XXXX stating that the order has been canceled and they have refund me my money NetSpend has not yet given me back my money that money was to feed my children I am the payee they took money from my kids because of this I have to go to five different food banks in order to get food for my children they still been giving me the runaround they told me after 15 days the money will be back in my account and on XX/XX/XXXX it has not been put back in my account then they told me I have to wait till after 15 days and the days the XXXX and I still have not gotten my money in my acc I've been arguing with them all the last couple weeks I've been talking to them call me I've been patient with them and they have not yet but my money back into my account I'm struggling to feed my kids because of their negligence.
11/07/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • TX
  • 78217
 Web
This is in regards to a missing direct deposit from my employer that was sent on XX/XX/XXXX in the amount of {$4700.00}. This direct deposit was never credited to my account. Furthermore, it was not rejected and returned to my employer. I have used the same routing number and account number since I opened the card in XXXX of XXXX. This can be verified by looking at my past direct deposits that I have received every two weeks from the same employer with no issues. After speaking with multiple representatives it has been determined that the routing number I have always used belongs to XXXX XXXX XXXX When my account was first opened the prepaid card from netspend was issued through XXXX, which then became XXXX XXXX. At some point XXXX took over and they changed the routing number and modified the account number without my knowledge. My paychecks still came on time every two weeks with out delay with the old information. Again this can be confirmed by looking at my previous deposits. Unfortunately on Thursday XX/XX/XXXX my direct deposit never arrived. I have been told by my payroll department that it was sent and received without rejection. They have provided me with the trace number for this transaction, which is XXXX, however Netspend still claims they never received it. They also refuse to allow me to speak to a supervisor, always saying none are available. I need my paycheck either credited to my account or sent back to my employer. At this point theyve basically stolen {$4700.00}.
06/19/2016 Yes
  • Prepaid card
  • ID prepaid card
  • Unauthorized transactions/trans. issues
  • IN
  • 46342
 Web
I am a widow and a woman with a XXXX, I have limited money so I do XXXX on the side to support me and my daughter. On XX/XX/XXXX a client paid me via XXXX a deposit so that I can start a editing job for her FOR more than 24 hours I could not access my own money that I worked hard for. I contacted the business three times and I was advised that my money would be released so that I may transfer it within in two hours. I first called the business at XXXX on XX/XX/XXXX. I called again in the afternoon on the same day and was advised in two hours the website would be working. It is now 24 hours later and I have not been able to transfer my money to my prepaid card. I contacted them to ask them what were they doing to compensate for this inconvience. I was told nothing would be done. I still do not have access to my money and because of this I need to file a complaint against XXXX this is unacceptable I called again on XX/XX/XXXX spoke to a Rep named XXXX asked for his supervisor I was hung up on .... my client is upset because I promised her a sample before we got started on her project. I had to take money from my Personal savings account so that I can start on this project for a client because paypal 's prepaid card is having problems and you are not able to transfer money from your paypal account to your prepaid card. I use this account for my business and they are affecting my business. I asked them what they are doing to compensate for this and I was advised nothing would be done.
08/28/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Advertising and marketing, including promotional offers
  • Confusing or misleading advertising about the credit card
  • CA
  • 95687
 Web Older American
On XX/XX/XXXX I opened mail received from Netspend Corporation ( All-Access by XXXX ) that I never heard of or had prior business with. Inside was an actual Debit card from their corp. and it included deposit/debit/credit policies asking me to activate their CARD. There is NO live body to speak to in order to obtain information, cancel all contact, and/or ensure they will not attempt to contact me again. Nobody answers phone no. provided. The ph. no. is only a recorded message asking a person to input CARD NUMBER! I will NOT! I don't know who these people are! Total SCAM Possible! duh!!! This Organization, Corporation, whatever they actually are should not be allowed to do this. If they wish to " market, advertise, solicit '' people they should do so with complete and honest TRANSPARENCY. I called the number provided and could not leave a message. The PHONE RECORDING only asked CALLER to provided the CARD NUMBER if they wish to Opt Out?!!! No way! Then they have my card, name, addr, phone, etc. and I do NOT know WHO They Are! The mailer correspondence provided a email address but again in order to cancel they ( whoever THEY are?? ) want the card number that also includes MY NAME!!! Absolutely NOT! This should be an illegal act if it isn't already. This is NOT Safe! I do not want this or any relationship with this company and now you couldn't pay me to associate with them. I'm passing this info around social media so I do hope someone at YOUR Firm takes corrective action immediately.
01/01/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IL
  • 604XX
 Web
On XX/XX/2019, I opened a new netspend account at my local XXXX XXXX check cashers and they notified that I would not be receiving a card and it would come in the mail. I loaded the account with {$1000.00} and that same day I checked my online banking {$960.00} was drained out of my account with a XXXX purchase not even in my area. I immediately called to dispute the charge. I was told multiple times but netspend employees that I would receive a credit on XX/XX/XXXX or even soon. I called multiple times and was then told XX/XX/XXXX is the exact day I would be credited. On the XXXX, no money was credited. I called and they told me they could not credit me the money hackers stole from me. I am so upset by this as it seems like banking security has just gone down as a whole. I was not able to pay my rent and me and my kids might have to go out on the street. I was not able to buy groceries and XXXX presents that I had promised them and XXXX was ruined. Netspend has by far the worst customer service I have ever received. I am so upset because I was told when I opened the card that my prepaid netspend debit card was protected against fraud and unauthorized charges. I have never made the unauthorized charge in question and I think I am dealing with criminals that can spoof their number to appear like mine. I also suspect the tellers at the XXXX XXXX location are somehow involved. I just want my money back, I cant believe my money was stolen right out of my account like that. Please help.
09/29/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • NJ
  • 08816
 Web
On XX/XX/XXXX I called during business hours early in the day to get a new debit card because my old one was lost I also lost another card the same day and called for replacement. The one card netspend when I called they said no problem to the replacement but if I wanted it in the next 5 days they would have to XXXX for a price of {$50.00} I declined it so they said my card would come within 7-10 business days. On XX/XX/XXXX they texted me to say my card is on it's way. Today it is the XXXX and still no card I called to find out what happened they said that if I don't get my card by XXXX XXXX I should call back. My complaint is they force you to get your card XXXX XXXX because they don't make any money on mailing you out a new card through regular mail. I have prescriptions to be filled and rent to be paid my monthly pension check comes on this card so I have no money until I get the new card. I called Social Security right after I called netspend and XXXX XXXX told me the card should be to me in 7-10 business days I received the card on XXXX. I know the FTC has won a settlement against netspend but it seems like they did not learn any lessons from that nor did they change any practices. I am not sure what can be done but I am trying to find an alternative from my pension plan but I know I am not alone. As charging extreme amounts to get your card sooner and make you suffer to get your card by mail take super long. Right now they are holding my pension hostage until I get my card.
10/10/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • FL
  • 32792
 Web
I received a Netspend card in the mail, which included a " prepaid debit card '' with my full name on it. Thinking I was receiving money on a prepaid card, I went to activate the card. In order to activate the card you must give them your SSN. I did, and finished activating the card/creating my account, only to find a {$0.00} balance on the card. I did not request this card. I called XXXX to speak with someone, and told them I did not request this card, and wanted to find out why I was receiving it. Per Netspend 's Customer Service, I received a card " because [ I ] am one of their POTENTIAL CUSTOMERS '' and they got my information from " Public Records ''. Per the fine print, they are now able to share my SSN with any of their affiliates, even after I am NO LONGER A CUSTOMER. If I am " Inactive '' for 90 days without a transaction, they will beginning charging me {$5.00} per month. This company 's " Advertising '' to " Potential Customers '' forces you to create an account and give out your SSN, just to find you've created an account with a company that charges you fees FOR THE PLAN ITSELF, fees per EACH PURCHASE, Fees to WITHDRAW, Fees to RELOAD, Fees to CHECK BALANCE on an ATM, DEPOSIT CHECKS, ands INACTIVITY FEES. Per the fine print included with the card, " It is important to Register your Card Account as soon as possible. Until you Register your Card Account and we verify your identity, we are not required to research or resolve any errors regarding your Card Account.
09/14/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NY
  • 144XX
 Web
I have had a Netspend account, which my direct deposit payroll goes into. XXXX day out of no where my account balance was XXXX, all my pay/funds GONE and stated for account recovery. I had NO warning/notice, Nothing. I called Netspend and they would not return the funds, Told me it was taken for accounts ( I could NOT verify due to them being years ago, and not even knowing what accounts/cards they were ). However they stated my social was linked to previous Netspend cards with negative balance so they were taking my money from my current account ( Which is not only MY account, it is my fiancs as well and they just took all the money in the account ). Refused to refund/unlock my account, and told me any further funds into the account would also be taken until the ( UNABLE TO TELL ME amount for XXXX or more old previous accounts was paid off ). I have received nothing at all from NetSpend in regards to paying these accounts/debt, and do not believe they can just take my funds like that and not let me dispute it, Not return my funds, and also lock my account until they get all the money back they want. My kids have suffered due to this XXXX, and I will NEVER use NetSpend again nor recommend them to anyone. And they should have to give my funds back that they with NO notice/NO rights took my money for recovery, and then told me my card/account would remain blocked until further funds were taken to obtain my debt to them on a prepaid card, and knowing nothing of this to my knowledge.
06/13/2019 Yes
  • Credit card or prepaid card
  • Payroll card
  • Advertising
  • Changes in terms from what was offered or advertised
  • MI
  • 48326
 Web
I still dont know why it happened. I got a text from skylight, which i have had for 3 years from my job for direct deposit, because I didn't have a bank, so I just kept the card. Saying i needed to call them. I called they said there was fraudulent activity on my account and they closed it out. Ask me which way I wanted my money that was in the account, my whole life savings, no other way to get money. They just keeped saying fraud department did it. No one could tell me why. They tried to send me my money twice thru XXXX XXXX but because they had the reason for the transfer marked as Freud on my account, XXXX XXXX marked my pick up as freud. Now i have to 10 days for all my money I have no access to any other funds. Plus my paycheck is now going to try to go into the account and hopefully be returned to my job, which even then they have to do the same thing and issue me a check which will take 15 days. They said I wasn't eligible for another account. The only thing I can think about is a purchase I made on XXXX that I refused the package. The other party didn't expect returns, but it wasn't a return, i didn't even open the package. Then they were trying to charge me for them to ship it back to me. I disputed with skylight, they gave me my money, the tracking number showed they got the package back. Then they took the money back out of my account without sending my package back. Now I have no item and out {$35.00} with no way to do anything because my account is closed out.
12/28/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • OR
  • 97330
 Web
My XXXX boys received NetSpend XXXX debit cards for XXXX last year ( XXXX ). Each was loaded with {$50.00}. The cards were not activated until XXXX XXXX, at which time we notified NetSpend that we would NOT be reloading the cards and simply wanted to activate them as " one time use '' cards. A PIN was established for each card and we were charged an " activation fee '' of $ XXXX/card, reducing their value to {$44.00} each. Over the next few months, we attempted to use them at a wide variety of stores without a single successful use. We eventually just gave the boys cash instead. Today, we called NetSpend to see if we could finally get resolution. Instead, we discovered that NetSpend has been charging a monthly fee of {$5.00} since activation and the card values have been fully depleted. So for {$100.00} sent to NetSpend, we received {$0.00} value and 100 % frustration. We were never informed that there would be monthly fees deducted from the accounts and were unable to find a single business whose credit/debit system would accept these cards. This is the very definition of a scam. I assume that most people put $ 20-50 on the cards to use as gifts and recipients simply give up on use and throw them away, leaving NetSpend with all of the money. Contact information is www.netspend.com, phone XXXX. Cards are issued by XXXX XXXX XXXX, phone ( XXXX ) XXXX. XXXX is headquartered at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CA XXXX. Their email is XXXXXXXXXXXX.
05/16/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • MA
  • 01604
 Web
I was locked out of my account by Netspend after one try to login online and check my balance because my card was being declined after trying to make purchases. I found out that netspend put a lock on my account after I added my last XXXX to the card. After getting in touch with an customer service representative they asked me to email my id, social security card and a proof of address which I really didnt want to do because I dont know how they handle such sensitive information yet I sent it and at first they declined and said I needed to send another photo of the social security card because at this point they are bullying me and being irritating.The photo of the card was visible and a tiny little corner was cut off and barely noticeable. The name or number was clearly visible and not cut off in any way. So I sent another photo of it and Im being ignored now. They are giving me a very hard time to access the money no matter what and they know its me trying to access the account because I sent in everything they asked. Even after I told them someone is sick in my house and I need to access the money they are ignoring my request. It feels like Im applying for a huge loan from them or some sort because I have to jump through so many hoops to access my money. I have XXXX children and this is putting us in a hardship during this covid crisis. Im wondering how long this is going to go on and what they will ask for next.I would like to request help if possible.Thank you.
06/01/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • UT
  • 84403
 Web
So I had over XXXX XXXX dollars in unauthorized transactions I told netspend my documents and things got stolen out my car it had my pin and account and everything on there copies of my i.d . my w2s. I didnt know my things were stolen because I haven't drove that car for a while because didnt have insurance and registration been expired n it's not my family car. So netspend ended up cancelling my dispute because no error witch is XXXX because these transactions happend in Arizona and XXXX XXXX I live in XXXX Utah and was at work during these times it happened. XX/XX/XXXX Arizona $ XXXX {$34.00} ] XX/XX/XXXX XXXX {$200.00} {$2.00} {$200.00} {$2.00} {$200.00} {$2.00} {$0.00} {$0.00} {$0.00} {$2.00} {$100.00} $ XX/XX/XXXX XXXX Now XXXX XXXX XX/XX/XXXX {$520.00} {$310.00} {$2.00} {$300.00} {$2.00} {$300.00} {$2.00} {$300.00} {$42.00} ] XX/XX/XXXX {$300.00} {$2.00} ] XX/XX/XXXX {$81.00} Also there is a bunch of fees with most these transactions like XXXX mostly all the fees are In XXXX and it doesnt show when I login the app after I tried disputing them it only shows if I download my statement witch i be happy to do and send you guys. Netspend will not help me what so ever n all these where unauthorized transactions and they said no error. Its upsetting and XXXX especially when I have been a loyal customer and had lots of money go in this account n never had a problem but when my credentials and things got stolen I called n told them right away n they didnt care at all.
02/06/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NV
  • 89119
 Web
THERE WERE SEVERAL CHARGES ON MY NETSPEND CARD THAT I DID NOT AUTHORIZE THE CHARGE OR THE PURCHASE THREW A INTERNET. I BELIEVE MY LAPTOP GOT COMPROMISED AND HATCHERS GOT MY CREDIT CARD NUMBERS. I HAVE FILE A COMPLAINT WITH THE IC3.GOV AND WITH LOCAL AUTHORITIES. HERE IS THE LIST OF MERCHANTS THAT CHARGED MY CREDIT CARD FOR SERVICE AND PRODUCTS THAT I DID NOT ORDER OR AUTHORIZE THE CARD TO BE CHARGED. Transactions included in this dispute If you have additional transactions to dispute, that are not listed here, please contact Customer Service. Special Note : When you file an unauthorized transaction dispute we require the affected card ( s ) be blocked to protect your account. We will show you options for replacement cards once you finish filing your dispute. Transaction Date Description Amount XX/XX/XXXX XXXX XXXX XXXX {$24.00} XX/XX/XXXX XXXX XXXX US {$15.00} XX/XX/XXXX XXXX XXXX XXXX XXXX {$8.00} XX/XX/XXXX XXXX XXXX XXXX {$24.00} XX/XX/XXXX XXXX # XXXX XXXX XXXX {$28.00} XX/XX/XXXX XXXX # XXXX XXXX US {$47.00} XX/XX/XXXX XXXX XXXX XXXX {$6.00} XX/XX/XXXX XXXX XXXX XXXX {$49.00} XX/XX/XXXX XXXX XXXX XXXX XXXX {$8.00} XX/XX/XXXX XXXX XXXX XXXX {$1.00} XX/XX/XXXX XXXX XXXX XXXX {$1.00} XX/XX/XXXX XXXX XXXX XXXX {$24.00} XX/XX/XXXX XXXX XXXX XXXX {$1.00} XX/XX/XXXX XXXX XXXX XXXX AXXXX {$0.00} XX/XX/XXXX XXXX XXXX XXXX {$20.00} XX/XX/XXXX XXXX XXXX XXXX {$20.00} XX/XX/XXXX XXXX XXXX XXXX {$20.00} THANK YOU VERY MUCH FOR YOUR TIME AND CONCERN ON THIS MATTER.
03/17/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • FL
  • 32810
 Web
I bought a prepaid visa card netspend at XXXX. On XX/XX/2019 I put XXXX dollars on card to give to my daughter for school trip to wisconsin we were not able to activate card. I had to buy another prepaid card at XXXX XXXX the next day to send with her for her trip. Its now XX/XX/XXXX. We still can not use card. I tried to take it back to XXXX but they said we had to call company. I have made several phone calls to company. Been disconnected multiple times and placed on hold for about an hour each time when I finaly got through I Was told it would take a month to get this authorized.. They are asking for me to send copies of my ss card birth certificate dl. I paid for this card I have receipt to prove I paid for this card and I have purchase prepaid cards in it usally takes a half hour to get card activated I have never ever experienced this before. No where on card does it states will take a month to activate. So basically they stole XXXX dollars from me and i cant get it back. Im not a rich person and I could of used this to pay for my electric bill. I do.not need my money back a month from now and frankly there is no guarantee that if I do everything they ask me to that I will get it back I beleive they stole my money and are using every excuse they can not to give it back to me. I cant afford to wait a month I need to be able to access my money now. That is what I paid for. The. Card im having issue is is netspend visa. Thank you for your help in this matter
04/15/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • CA
  • 91387
 Web
My information was exposed recently and to tell you the truth I feel so violated it makes me want to just die its non stop things popping up everywhere that I don't know were to start they sucked me dry again witch bring s me to good old netspend I had got my stimulus check loaded on there card I went and take out a XXXX dollar withdrawal so I would have enough for the next couple of weeks I Made some misalanious purchase here and there I couldn't download the app for some reason but I got a new one do you the fact I got robbed at gunpoint for .my phone and had XXXX get to get a new one well I had reported this to netspend and csr assured me they could not get my info so there was no need to cancel card well to my surprise I get my new phone I was able to download app but boy I wish I was not here at this moment this has brought so much tension between me and my wife cause she told me not to load a prepaid card cause it would create problems and it did I don't understand how a XXXX dollar credit would not raise flags anybody that is making a purchase a company would rather it be a debit transaction to be sure that it goes threw I would never risk I provided netspend with all what they needed to get my money I even provided them a reciept of me being in another city when this transaction was occurring I am at the brink of eviction problems with wife I request you to please have netspend respond also two checks that were not deposited by me how does this happen
08/06/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • AZ
  • 85226
 Web
On XX/XX/2018 at XXXX XXXX MST I received an Alert to my Text Messages from Netspend Credit Card stating suspicious activity on my account and so I immediately called it using my PIN. at the same time 3 separate transactions were taking place. At around XXXX XXXX I got the rep on the phone an we went thru the process to identify me and completed that once that was done the payment that caused the alerts started to process thru my account {$10.00}, {$200.00}, {$1100.00}. she was able to stop the {$200.00}, but not the {$10.00} and {$11000.00} as the block was removed at XXXX XXXX. This Netspend company did not stop these transactions even after I said they were not me ... .I was provided the PIN the unauthorized user used which was XXXX which is the last 4 of the card NOT the PIN. The funds or transactions were actually ok 'd and my account was deducted. I explained this is my Rent and i need my money as this was there ERROR releasing the information. I was told it would Escalated and Disputed was it processed. I attempted to call XXXX XXXX XXXX where the purchases took place as well, and was told I would need to Dispute with Credit Card company. I have requested this is am XXXX XXXX an email advising of the Dispute requested and I was told they could not provide this information. I need this information to provide to my Rent Provider to make them aware ... I was told it takes 10 days for this to be Disputed ... I have been met with unsatisfactory service.
11/28/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CA
  • 91702
 Web
XXXXXXXX XXXX affiliate from XXXX XXXX XXXX XXXX XXXX XXXX in XX/XX/2022 A dispute was made the company was charging {$14.00} XXXX cents USD Over a transaction that I used another card from so if to transfer that amount to my card but was later returned to original XXXX card because failed to accept each. XXXX company charged me XXXX Which I should not been charged since transaction was not completed and money was retuned to XXXX ain't and company still asking for XXXX even if money from XXXX card not XXXX I spoke to this of XXXX the banking issue im correct I shouldn't be charged. For money already been returned. And the company also closed my acct and cause me fraud along side stating someone else or myself open separate account and they also banned me from bank and also told me I don't have option to pay even wanted to balance I shouldn't been charged can't money already returned to original XXXX bank instead XXXX closed acct and ended dispute of charge mine and but my acct flagged as fraud and also claim someone else or me open separate acct and fraud was done and my identity was not confirmed which is ridiculous because when I open card my id was accepted but months later im told diff my identity not confirmed and suspect fraud. And im being charged an amount was already returned to XXXX by XXXX bank by XXXX and customer service only told me acct closed im banned from the bank and label my acct fraud since claim someone else or me act was made.
01/29/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 77072
 Web
I was waiting for my stimulus check to come on the amount of {$1200.00}. I got my last check in paper form. The IRS portal opened up on XX/XX/XXXX. I learned then that it was direct deposited to my Netspend card. I haven't used that card in almost 2 years and was even locked out of online access because of inactivity. Also, my wallet was stolen on XX/XX/XXXX in which a police report was done with the XXXX Police department. Once the portals open because I did not have access to Netspend online I called customer service and was told I had a balance of XXXX. Netspend was closed. I called early XX/XX/XXXX spoke to a rep who filed my dispute and unlocked my access to my Netspend online. There online in the secure inbox, Netspend sent an email on XX/XX/XXXX staying an ACH deposit was received and that additional information was needed to process it, if I did not respond by XX/XX/XXXX XXXX CST they would send check back. They did not do that. They processed the check on XX/XX/XXXX. On XX/XX/XXXX I received ba message stating that no error was detected and I would not receive a credit for my lost funds. The transactions were all signature transactions, the check was not supposed to be deposited to the account in the first place. They were suppose to send a new card and on XX/XX/XXXX stated card was sent back because address was unverifiable but I've received all my stolen information including my new ID but not their card now I can't even access the XXXX left.
07/26/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • OR
  • 97266
 Web Older American
My XXXX XXXX XXXX bought a card from the XXXX XXXX store in XXXX Oregon. I am not sure if it is legal to sell those cards to minor in order to buy XXXX games on line. I did not approve the purchase I tried to return to the XXXX XXXX store they refused to take it back. So I tried to use at the store to pay for something else. Every time we tried the transaction get declined I contacted the company issued the card " NETSPEND '' several time and luck to solve the problem. One time the agent asked for my social number and more information I never been asked before to activate card with balance of {$10.00} of kind question. I did refuse to give here the social and asked her to to speak with here supervisor I did explain to him hoe the card was sold to XXXX son and it has balance of {$10.00} and they charge him {$3.00} at the XXXX XXXX for the card. So he said I am going to activate the card for and it has {$10.00}. When I tried to pay for a shoes for my son at XXXX and I was shocked when the card has only {$2.00} on it. I called again and talked to one agent at the NETSPEND and told one of your supervisor and said it has {$10.00} balance on it. and when we tried to pay for a a purchase it has only {$2.00} how that happen? I said some one from you company must stool the money. She said there is an unused fee for {$5.00} I was shocked to hear that from here I believe this company is scam company and trying to take money from minors by selling those cards.
11/15/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • CA
  • XXXXX
 Web Older American
I have a I have had a PayPal prepaid XXXX for approximately the past 3 years. I recently got a new phone # and was unable to change it without help and can not sign in to my prepaid XXXX through my Paypal account ; therefore, I can not view my balance, debits, or credits. Basically, I am locked out of PayPal prepaid XXXX. I called prepaid, the agent also was unable to change it. He decided that I should delete my Paypal account and register a new one ; everything the same except the phone number. I did so despite my misgivings. I linked my prepaid XXXX. So far so good. From then on, even though I have transferred funds and paid a bill from prepaid to paypal, I CAN NOT LOG INTO PREPAID AT. ALL. Although it says they are linked it is not. I can sign into PayPal and transfer funds to my XXXX and pay bills from XXXX through PayPal, but I HAVE TO PAY FOR TRANSACTIONS FROM PAYPAL, and do not pay for them when using my prepaid card, AND I. CAN NOT. HAVE. ACCESS. TO. MY. BANK. STATEMENT. I have contacted PayPal prepaid XXXX, they send me over to Paypal.And vice versa. I have enclosed a screenshot of XXXX of many emails from both the companies and a screenshot of error message when trying to log into XXXX account. **IMPORTANT** PayPal prepaid has the option to log into the prepaid account ; however, I was never given the option to set up a user name with a password, so essentially I am denied access to my bank statement including balance, debits and credits
11/07/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • IL
  • 611XX
 Web Older American
ON XX/XX/XXXX I FILED A DISPUTE WITH NETSPEND CLAIM # XXXX FOR {$440.00} ON CARD # XXXX XXXX XXXX XXXX. ON XX/XX/XXXX NETSPEND GAVE ME A PROVISIONAL CREDIT OF {$440.00}. HOWEVER ON XX/XX/XXXX THEY TOOK AWAY MY PROVISIONAL CREDIT, ,DUE TO XXXX STATING THESE WE 'RE MY CHARGES. ON SAME CARD .... ( XXXX XXXX XXXX XXXX ) I ALSO HAD TO FILE A 2ND DISPUTE CLAIM XXXX XXXX BECAUSE NETSPEND FORGOT TO CANCEL MY CARD WITH THEM ... SO SOMEONE CONTINUED ADDING UP FRAUD CHARGES. I CALLED XXXX AND CANCEL CARD AND EXPLAINED THAT THESE ARE FRAUDULENT CHARGES ... THEY STATE AND CONFIRMED THAT THESE WERE INDEED NOT MY CHARGES. BUT NETSPEND NEVER CANCELLED CARD. XXXX STATED THEY COULD NOT GIVE ME A MERCHANDISE REFUND BECAUSE I CA N'T CONFIRM THAT THESE WERE NOT MY CHARGES. BECAUSE THEY SEND E-MAILS AND I 'M NOT ONE OF THE E-MAILS/. ON XX/XX/XXXX I SENT THEM ANOTHER FAX ON THERE MISTAKE AND STARTING ASKING FOR THEM TO RE-OPEN CASE # XXXX. XX/XX/XXXX I GOT PROVISIONAL CREDIT OF {$320.00}. XXXX. AROUND XX/XX/XXXX I WON THAT INVESTIGATION, SO I ASKED AGAIN TO RE-OPEN FIRST CASE BECAUSE IT ; S THE SAME CHARGES THAT XXXX CHARGED ON 2ND DISPUTE. TOLD THEY WOULD SEND ME PAPERWORK AND XXXX 'S ANSWER BUT NEVER HAVE RECEIVED ANYTHING. LAST REQUEST ON XX/XX/XXXX STILL TELLS ME THERE IS NOTHING THEY CAN DO FOR ME. TALKED TO THEM AGAIN TODAY AND TOLD THAT ONCE A CASE IS CLOSED IT IS THERE RULE THAT THEY CA N'T RE-OPEN IT NOR CAN I ISSUE A NEW DISPUTE! XXXX THRU NETSPEND
06/22/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • FL
  • 331XX
 Web
I received a prepaid card from NetSpend. I called the company and told them that I did not approve and filed an application to get this card. It looks just like a credit card, that is what I thought it is, but a representative said it is a prepaid. I told them to close this account since I did not requested. I also, spoke with the supervisor XXXX XXXX regarding my concern that I did not approve and or filed an application. I do not want any cards coming to me without my authorization. The supervisor told me that my account is closed now. I want to complain to the headquarter and she could not provide me with a phone number of the corporate office. I, also, want to be in writing that my card is closed, which she could not provide. I want this in writing and that NetSpend send me a letter that my letter is closed and that they are no financial obligations from them to me. As well an apology of abusing their corporate powers to use my personal financial information. Also, be permanently deleted from their database. My major concern is this corporate ethics can be very dangerous to some ones personal information. I did not approve and requested this card. If it would get lost in the mail and comes in the wrong hands someone might used it and I would never have known about it. This has to stop. No financial company or any kind of institution should send me any cards without my approval. The consumers should be protected and not leave them with any risk.
04/04/2015 Yes
  • Prepaid card
  • Government benefit payment card
  • Managing, opening, or closing account
  • CA
  • 960XX
 Web
I prepared my XX/XX/XXXX income tax online. The netspend prepaid credit card was an option for receiving my refund faster. When I efiled my final form the screen stated my card would be mailed that week to expect it by XX/XX/XXXX. I have had a restraining order against my husband for XXXX years and stealing my mail is XXXX of his favorite pastimes. I immediately phoned netspend that card was cancled a new card was issued and after explai XXXX g my concerns an activation code was placed on my card. Net spend issued him a XXXX card without my authorization got him his card XXXX day before mine never enforced the activation code and he withdrew XXXX $ a day before I received my card. I faxed the company my written complaint XX/XX/XXXX. They claim they never received it.XX/XX/XXXX he withdrew the money from our local XXXX bank. XX/XX/XXXX at XXXX is when I received my card. I immediately attepted to activate it. When I did no activation se urity code was required as I was guaranteed would be. My balance showed XXXX $ less. I called customer service and they explained that a XXXX card was issued by them. I was furious. My lender is ready to foreclose on my home and I dont see why I cant get my money. They are past all regulated days allotted and I cant even get an update much less the refund I should of been given weeks ago. I have several emails qhere they admitt fault claim they counseled staff yet im ready to lose my home and its been XX/XX/XXXX
02/08/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 77345
 Web Older American, Servicemember
Unfortunately, I purchased a XXXX gift card for my granddaughter from a company called netSpend without reading the fine print on the card wrapper that states she was required her to give them her Social Security Number when she called to activate the card. Rightfully so, she was very reluctant to give someone her SS number over the telephone. Their legal paperwork states they need her SS number because of the Patriot Act. Like other XXXX gift cards that require no personal information for their use, the intent of this card was to use it for a one or two-time purchase for the total amount on the card, not for continuous use. Therefore, I requested a refund for the card via their website. I tried to call their Customer Service number to inquire about a refund as it says on the card wrapper, but the only options on the recording was to 1 ) activate the card ; or 2 ) enter the card number. Since the card cant be activated without revealing her Social Security Number, I was unable to speak to a human representative, so I emailed them. I was told to call their customer service number or email them. Since I again could not reach a human at Customer Service to discuss this matter, I emailed them. They responded again by saying they would call me. They did, however, I was disconnected before I could answer. I again emailed them to contact me but received no response. All I want is a refund. I want nothing to do with this company in the future.
04/18/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • PA
  • 19151
 Web
On XX/XX/XXXX I discovered my debit card had been used to with withdrawal over {$1300.00} + {$56.00} in fees at at least 3 ATM machines. I had the card in my possession while these withdrawals were being made. I gave no one my card and pin. I believe a skimmer was used to duplicate my card. These transactions were made XX/XX/XXXX. I reported and filed a dispute with netspend. I provided everything they asked for. I waited the 10 days to get the results of my investigation and provisional funds. They denied my request and closed the dispute saying no fraud was found. I was notified via secure inbox on the 11th day that my dispute was closed. I can't understand how they came to this decision and closed the dispute..here is why .... I have a limit on my account of {$950.00} per day. whoever stole my info was able to take out much more than {$950.00}, in addition I am alerted via text and email after EACH transaction. I was NOT alerted. This leads me to believe again that someone made a copy of my card. Netspend has been impossible to communicate with regarding this matter. They do not allow me to talk to a supervisor or most importantly, anyone in the dispute department. I was told I would definitely get provisional funds and then denied. The info I get from the customer service department varies and I'm often told that the previous representative gave me wrong info. This was my entire monthly check..gone. Netspend failed me miserably
09/22/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • PA
  • 19128
 Web
I opened an account with the 7-11 Netspend reloadable debit card. The initial deposit was {$20.00}. I then called the number to activate it and deposited an additional {$50.00}, which brought the balance to {$70.00}. The next day I tried using the card and was declined. After a few more unsuccessful attempts, I called the company to complain. I was told it needed to be activated first. However, it was activated and accepting deposits. Next, I was required to verify my ID by sending a copy of my license. This process would take 3-5 days to complete. I waited 1 week and still could not use the card. I called a 2nd time and was told I needed to send a copy of my social security card, in addition to my liscense, in order to use the card. At this point, it has been almost 4 weeks since I bought the card. I refused to send a copy of my ss card to a viritual stranger as it is not legal to request this information. I had verbally given my information twice so far. I argued with the rep and was told " the only way to activate the account is providing my ss card information ". I said no and demanded a refund. The balance available was approximately {$50.00} and change because they deducted maintenance fees for a card I never used. I asked for the entire amount of {$70.00} to b e refunded. I was told they would send a check, but no such check has come. That was 3 weeks ago. I still can't access my money and no refund check has come in the mail.
10/21/2016 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • PA
  • 19464
 Web
I lost my Netspend Debit Card back around XXXX 2016. I then discovered that XXXX unauthorized transactions were made. I immediately contacted Netspend Customer Service. The lost card was deactivated and an " investigation '' by Netspend began. I was informed by Netspend on XXXX XXXX 2016 that I will not be refunded the unauthorized transactions! They gave a lot of double talk as to why they made this decision, but at the end of the day, that money was stolen from my account, and the money is not Netspend 's but mine. So, I called the Customer Service number, and asked to speak to a Supervisor about this claim. I made a total of XXXX calls to Netspend. Each time I spoke to the Representative, I had to explain this claim, then they attempted to connect me to a Supervisor which never happened. XXXX XXXX @ XXXX-was on hold for 52 minutes XXXX XXXX @ XXXX, on hold for 10 minutes XXXX XXXX @ XXXX, on hold for 3 minutes XXXX XXXX @ XXXX, on hold for 21 minutes XXXX XXXX @ XXXX, on hold for 34 minutes Note, again, that I never got through to speak to a Supervisor about this claim. I have been in the XXXX for over 18 years ( XXXX ), and this ranks in the top XXXX, the worst way to handle a Customer Compliant. The sad thing is the amount is only {$250.00} that needs to be refunded, and the transactions were not authorized by me. Last, I placed a call to Netspend ; s Corporate Office on XXXX XXXX, 2016, but had to leave a voice mail message!
07/22/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • WA
  • 98103
 Web Servicemember
Since XX/XX/2020 PayPal prepaid MasterCard has erroneously blocked my access to my funds. I have been traveling abroad since XXXX of 2020, exclusively using my PayPal Prepaid MasterCard without issues. I always notify PayPal Prepaid MasterCard prior to, when/where I will be traveling out of the U.S. to, so that they can anticipate seeing transactions from said country of travel. I have already authenticated my account years ago, however, PayPal Prepaid MasterCard has blocked my access now that I've arrived into a different country. They are now requiring that I authenticate my account again. I've already submitted my approved forms of ID and documentation according to their list of approved documents. I was able to produce a letter from a state agency as requested in their documents list and they still refuse to relinquish the block off of my account for my usage as I'm still abroad, but now in a financial emergency, and I have been in this debacle with PayPal Prepaid MasterCard for over a week. They have held onto my money relentlessly and refuse me access to my money, even after I have complied fully to their prerequisites, assurance of releasing the blockage off of my account. I'm reaching out, as I need an intervention from another entity to get the resolve of returning my money to me as soon as possible, and allow me to successfully close my account of 3 years with PayPal prepaid Mastercard agency for good. Thank you.
04/06/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • UT
  • 847XX
 Web
K on XX/XX/XXXX i bought a net spend prepaid card to make my car payment i activate it tried to process it it was declined multiple times. I then tried to make a instore purchase it also declined. I paid XXXX cash on the card and wasnt able to access my funds. I called the company to see what was happening. First came up the automated system saying my card still had a ballance of XXXX. So i got to a representative they asked for my information i gave it and they said oh i see this needs to be sent to our second leval representative funds are on hold and we can't do that for you. So im transfered and they said yes mrs XXXX your funds are on hold to verify your information and release your funds you are required to send us 3 forms of id and a copy of your social security card. Copy of my drivers license my birth certificate and another photo id which i had a passport I said no i want my funds and my card should be working just fine i activated my card as i was instructed. Then they said well we cant do anything for you untill you submit your information. Then the conversation was over. I called back several times being told the same thing from other representatives. I recorded one conversation and filed a complaint with the FTC. Who said i needed to file with you to get this handled. Still after a month of no response or help i called the FTC directly and told me to contact consumer finance. XXXX : XXXX video recording
06/17/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 93033
 Web
I found 13 unauthorized ATM transactions on my Netspend online account review. Please note that every transaction listed happened while I was at work with the only card on the account in my wallet. I will list them all so you have history. I will not agree with their findings and filed a police report and was assigned a detective. Posted XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXXXXXX XXXX $ XXXX Bal Inq Credited $ XXXX w/d Credited XXXX XXXX $ XXXX atm fee Credited Posted XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX XXXX $ XXXX Bal Inq Credited $ XXXX w/d $ XXXX atm fee $ XXXX Bal Inq Credited $ XXXX w/d $ XXXX atm fee $ XXXX w/d $ XXXX atm fee $ XXXX w/d XXXXXXXX XXXX $ XXXX atm fee The total not credited is {$910.00}. I filed a dispute with Netspend and they have determined that they find no errors with the activity based on the PIN used and previous transaction history. I have a detective trying to obtain a search warrant for atm video but XXXX XXXX is requesting the card number used to obtain the search warrant and Netspend will not release the card number issued to me stating that I need to have legal counsel contact their legal department for that. After over a month of contesting their findings and pleading my case they have closed the dispute and I am still out {$910.00} that was fraudulently taken from my account. Please contact me with any futher information you may need. Thank you, XXXX XXXX
02/19/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • OH
  • 432XX
 Web
XXXX XXXX have been charging my debit card for 6 months without me knowing dont even have a XXXX account, i never used XXXX in my life i went to my bank to dispute, and advised i have never given XXXX permission to debit my account monthly, and please dispute these charges for me and they refused. i have emailed paypal prepaid card master and XXXX a copy of my identity report and yet they still feel to correct this matter and refund my monies back to me. XX/XX/XXXX XXXX XXXX XXXX/bill WA {$14.00} they have been charging my debit card every month with out me knowing this is how they responded or File a dispute InboxSentInboxSent XX/XX/XXXX XXXX Dispute Resolved - No Account Credit Claim Date : XX/XX/XXXX Claim Number : XXXX Claim Amount : {$42.00} This email is to inform you that we have made a final determination regarding your inquiry about transaction ( s ) on your account. Based on the results of our investigation and the fact you reported this dispute more than 60 calendar days after electronically accessing your account where the error first appeared, you are fully responsible for these transactions. No funds will be credited to your account as a result of this claim, and this matter is considered closed. If you have additional questions, please contact the Customer Service number printed on the back of your card during normal business hours. Sincerely, Dispute Resolution Department REPLY TO THIS MESSAGE..
04/04/2018 Yes
  • Checking or savings account
  • Savings account
  • Problem with a lender or other company charging your account
  • Money was taken from your account on the wrong day or for the wrong amount
  • CA
  • XXXXX
 Web
On the evening of XX/XX/18 about XXXX XXXX I tried to open a savings account with my current bank of 8 months -- XXXX XXXX XXXX. The account was approved and I XXXX from XXXX of XXXX tried to transfer XXXX from my Premiere Net Spend XXXX debit card. He informed me that the transaction would not go through because XXXX doesn't like or take that type of card from that institution. I've never run into this type of problem with my Net Spend debit card before. XXXX told me he would not be taking any money and for me to take that particular debit card into a BOA branch and take the {$400.00} off the card and deposit it into the new savings account ending in XXXX. What happened next is Netspend ( XXXX ) debited my card for the {$40000.00} and took it out of my account. The money is sitting in limbo. Netspend will not give it back with out XXXX writing a letter with 7 specific identified like, transaction #, etc. I worked on this problem 8 hours today to reclaim the money. XXXX, XXXX, Relationship Manager said " They Don't do that '' ... have a procedure for this mishap. He was rude and obnoxious and displayed that he didn't care, I am a XXXX ( I have been recently receiving urgent medical and I'm just worn out -- -I did nothing wrong! ), minority, senior on Social Security. I have no more money for the rest of the month. I really need your help! Both banks need to be investigated for their abuse of clients and their money
05/31/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Fees or interest
  • Problem with fees
  • WI
  • 53027
 Web
I loaded {$200.00} or {$300.00} onto a Netspend card at XXXX in XXXX of XXXX. ( I do not have the receipt any longer and the card was misplaced until I found it last week. I talked to two different representatives yesterday and neither would tell me the exact amount that I loaded. ) I went online to activate the card and start using it yesterday. I received a message that I had to call an XXXX number. The first representative did not provide me with adequate service, telling me that the card was " expired ''. You will see on the card that it has an exp date of XX/XX/XXXX. So I asked for a XXXX. That individual told me that the balance was {$86.00}. I have not used the card for ANY purchases. He promised to " see what we could do '' and put me on hold. After ten or so minutes, I went back into the queue. I called back and was told that it was a temporary card. Nowhere on this card, or in the fine print does it indicate that it is a temporary card. This lady tells me that a new card can be issued for the {$86.00} balance, and proceeds to ask me personal identifying information. I never submitted my name when I purchased ( put money on the card ). I told her that I was uncomfortable with providing this information. She mentioned the XXXX XXXX... I went ahead with it because this is MY MONEY. They stole the balance of my money. I understand a small administrative fee for transactions, but I did not make any purchases.
02/27/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • TN
  • XXXXX
 Web
On XX/XX/XXXX Mr. XXXX was hospitalized out of state from his home town due to a severe fall. Mr. XXXX remained hospitalized and in-house rehab until XX/XX/XXXX. During the time of being confined to the hospital his job and other businesses had continue to deposit funds to his Netspend All-Access prepaid debit card. Those funds was stolen from Mr.Coats accounts. Mr. XXXX filed a dispute with Netspend Dispute department and included the discharge summary from the hospital, a police report, Federal Trade Commission report, Netspend Unauthorized Dispute document and other relevant information. The dispute department closed the claim due to no error found on XX/XX/XXXX. The dispute department reason of account closure is as follow The PIN transactions being disputed are consistent with your previous account activity, such as the merchants shopped and their physical locations. Additionally, our records show that the PIN was not changed prior to the period of unauthorized usage. We are certain that the card was compromised by a possible relative or associate that lived in the same area and was knowledgeable of Mr.XXXX whereabouts, So it likely that the card was utilize at the same merchants where Mr. XXXX previously shopped but that shouldnt disqualify the charges from being unauthorized. Mr.XXXX is requesting the claim investigation to be reopened and he receive his provisional credit as scheduled by XXXX XXXX.
03/16/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • SC
  • 29483
 Web
I have had a Netspend prepaid debt card for many years and on XX/XX/23 i was unable to sign into my account. On XX/XX/23 i received an email that " There may be a problem with my account and to call customer service. On XX/XX/23 called customer service and was told " There are suspicious activities and my account was blocked. '' The customer service rep. would not give me any information/details about the suspicious activities and stated i would need to submit documents for security verification to the email he would send me. On XX/XX/23 i sent the required documentation ( SC Drivers License, Social Security Card and a Tax bill from the SC Treasurers Office with reference number XXXX to the email provided ( XXXX ) On XX/XX/23 i received an email stating that all the documents submitted were rejected, at which time i called customer service and they informed me that scanned documents were not acceptable and that i needed to send them my actual Drivers License and Social Security Card. After explaining in no uncertain terms i was not going to send my D/L and SS Card. The customer service rep stated that the only other option was for them to close my account and they would send me a check for the balance in my account. ( I don't know the balance since i was blocked from my account ) Something here is not right and needs to be looked into. Any help you could provide in getting my money would be greatly appreciated.
06/11/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 90230
 Web
What happened is that I bought the debit card to make a {$100.00} donation online. I loaded the card at XXXX. It is card ending in XXXX. Expiration XX/XX/XXXX. I noticed that on the back of the card it states : * No credit check. Clear, Easy to use and Simple. Buy online.. XXXX prepaid Crd Reloadable. This card can not be used until purchased, loaded and activated. Flip open to see fees and more. I thought I would be able to donate online and not have any issues with this card because of the verbage of having no fees and no hidden fees. I spent about 2 hours on the phone trying to decipher why my card was saying deficient funds to the Orginization that I was trying to donate to. I found out that there were hidden fees involved. At first, I feared someone had stolen my {$1000.00} off the card! The Agent and her Supervisor explained that there are , {$2.00} fees every time I use the card. Then I was informed that I had to go to a Loading Station. I was furious! I told the Supervisor to refund my {$100.00} to me in the mail. Then she said, there was another way she could help. This was at or about the 2 hour of continuous, precious, time I was spending on the phone, trying to resolve this issue. I am requesting a {$100.00} check be sent to me. I want to shut this card down. I still don't understand all the associated fees with tthis card. I don't understand the requirements to not have fees assigned either.
02/14/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 93001
 Web
I bought what I thought was a pre-paid card for my niece XX/XX/2016 for a XXXX gift. She tried to activate the card, but was unsuccessfull, so I had her send the card back to me. The card is from NetSpend. I tried to activate the card myself, but they wanted her SS #. I finally got her SS # and tried to activate the card. When I call the number, the computer says there is no account. I finally emailed the company and today they called me. They wanted lots of information from me including my SS #. The original amount was {$200.00} on the card. They tell me now it's {$130.00} due to fees. This seems illegal to me. My understanding is you can't just arbitrarily charge fees. I wouldn't give them my SS # and told them to send a check for the balance to my home. They said it would take 6 to 10 business days to get the check. I don't know if I will ever see the money, but I would really like to know how NetSpend is able to charge {$65.00} to hold on to my money for a little over a year. My guess is there are many people being taken by this company. At the grocery store where I bought the card, it looks like an ordinary XXXX cash card, which I have bought before with no trouble. There is nothing about activating the card or ongoing fees. I paid the usual small fee for the card and had no idea there would be anything other than just using the card as a XXXX card. NetSpend seems like a scam. Thanks for your help!
07/08/2016 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • LA
  • 71202
 Web
I 've been with NetSpend, a XXXX entity since 2005. On XXXX, I contacted the bank to let them know that someone actually may have stolen my card number as my card was used XXXX when I clearly live XXXX. Customer asked that I provide them with a confirmation email about the dispute in which I sent from my personal email address and within the banks, website. I received word of my submission and they asked that I give them 14 days. On the XXXX day, I called after received notice that I did not provide documentation. They stated that they wanted me to send again, which I did while on hold along with their receipt however I asked to speak with a supervisor XXXX and was on hold for almost 2 hours. When the supervisor did come on to the line, she stated that she would have to call investigate the investigation department and then would get back to as she did not show any documentations from XXXX nor fron when I was on the phone today. I simply want my money back when its clear that I did n't do this. I have since destroyed the card and had to wait a week for a new card. Now, as of today, they are stating that the investigation will not be completed until XXXX XXXX. I do not think is is acceptable when I provided everything that they needed on the same day. If your bureau can be of any help or better yet, just get the word out that this is happening at this company, I would appreciate it. Sincerely, XXXX XXXX
05/29/2023 Yes
  • Money transfer, virtual currency, or money service
  • Refund anticipation check
  • Fraud or scam
  • TX
  • 763XX
 Web
I closed a XXXX account and no further card was issued last year XXXX. The transferred two additional direct deposits from the checking account that were not authorized because I closed the account after one month of service for lost card to it and I was traveling. The address was a government agency assistant to my travel. The original address was XXXX office under XXXX XXXX. XXXX XXXX XXXX, XXXX XXXX CA. XXXX. It's was collect two direct deposits for XXXX aprx. To NetSpend, all company. Ace is by XXXX XXXX XXXX NetSpend is a authorized sale 's organization for XXXX XXXX/ XXXX I have a new Ace account with current address in Texas and cellphone number. NetSpend is not allowed me to get the closed account payment for the closed XXXX/NetSpend account because they are requesting my address information from 25 years ago or more to various Cross Streets answers in area 's no map has in under 5 minutes with 5 or more questions. they will not transfer to my new card in XXXX XXXX. XXXX Please assist me with a remedy. My address is XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX Texas XXXX. Please mail the REFUND for the XXXX account to me and close XXXX account. I have New account for Ace to remain open. My issue is there security mapping questions of user, too old for me to remember and maps are not able to show online. Thank you. I have several numbers now. This cell phone is good for me to contact for questions
05/31/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 94952
 Web
NetSpend authorized over 21 charges in XXXX over 88 minutes directly after my direct deposit. This was clearly an inside job of a NetSpend employee as the first phishing attempts occurred the same time of month my regular direct deposit occurs, always XXXX XXXX of the month. They refused to open a case with a case number while the requests were pending showing hold which further jeopardized my efforts to conform to their policy, report within 24 hours. Their call center is in XXXX. All my legal charges are in California, XXXX and only ever in XXXX out of America. Four to five charges from XXXX occurred per minute directly on the XXXX my paycheck direct deposit came in at XXXX XXXX with 5-6 companies repeatedly making charges. NetSpend provided the approval codes starting at XXXX, XXXX all the way consecutively through XXXX. Fraud of $ XXXX+ occurred and NetSpend made 0 efforts to warn me. These were all made in XXXX where I have never purchased online, I am born in California, have never been to XXXX and charges totaling $ XXXX+ were taken from my checking account balance before I looked at my phone, my paycheck availability immediately was reduced {$2600.00} versus a Hold being placed. Card was cancelled within 2 hours of this. After cancellation, 10 hours later another 29 charges from the same criminal organizations in XXXX and charges below were placed on Hold and Pending by NetSpend.
08/16/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NC
  • 27526
 Web
I was given a NetSpend card as a gift. This card was purchased on X/X/2017 at XXXX from XXXX in XXXX XXXX, North Carolina. Following the instruction on the packaging, I tried to activate the card online. That process failed and I was directed to call a phone number that was different from the phone number in the instructions on the packaging. The number on the packaging says to call XXXX, the website directed me to call XXXX. Upon call the number prompted from the website, I went through a series of automated prompts to enter the card number, my date of birth and my SSN. Then, I had to wait to speak with someone. This person took more personal information : may address, my phone number. Then she stated that I would need to take a picture of my social security card and my driver license and email it to them, yes, she said take a picture and email it. I challenged this and stated this was a gift card and I do n't take pictures of my SSN or DL and send it to anyone. This seems like a front to steal identities! Ridiculous! My sister gave my XXXX teenagers each a {$50.00} NetSpend card. We cant activate a single one without giving extremely sensitive information either by way of fax or email. They have scammed my sister out of {$150.00} PLUS the fee for each card of {$2.00}. This is an unacceptable practice. This card was purchased at a store, not a bank and not via a bank or credit union website.
10/31/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • MS
  • 38930
 Web
I called Netspend on XX/XX/2019 to report suspicious transactions that had came from my account. I filed and Transaction Dispute on that same day. I was told to call back within 10 business days to get the update from my dispute. Upon calling back yesterday XX/XX/2019 at ( XXXX ) I was told that there wasn't nothing they could do about my claim. Because it happened in a different state and I had to wait. To receive papers from the Dispute team in the mail within 7-10 business days after receiving the papers that's when I can call back to see if they will re-open another dispute case. On XX/XX/2019 an direct deposit amount of {$1800.00} was put on my Netspend card at ( XXXX XXXX ). And after that direct deposit a {$7.00} fee plan assessment was taken from the card I went to work from 7-3. At ( XXXX XXXX ) an transaction was taken from my account with another card that someone had put in their name in XXXX XXXX. 1 ). Time of transaction ( 4:09 ) Amount taken from the account {$920.00} 2 ). Time of transaction ( 4:11 ) Amount taken from the account {$300.00} 3 ). Time of transaction ( 4:12 ) Amount taken from the account {$300.00} 4 ). Time of transaction ( 4:13 ) Amount taken from the account {$300.00} 5 ). Time of transaction ( 4:18 ) Amount taken from the account {$16.00} After the transactions was taken from my account I contacted Netspend and they blocked the card ending in ( XXXX ).
10/06/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 94103
 Web
I bought a NetSpend prepaid visa card at the XXXX pharmacy on XX/XX/XXXX. I loaded {$400.00} on to this new NetSpend prepaid card on this same day XX/XX/XXXX I tried to activate prepaid card at home after purchase on XX/XX/XXXX Was told I was not gon na be able to activate it use this card at all and the only option for me so they are gon na mail me a check in the mail. This check didn't get mailed off to me until XX/XX/XXXX ( was told with in 10 business days ) would receive my check in the mail. Expected delivery XX/XX/XXXX The check still did not come in the mail as of XX/XX/XXXX Now when I called on XX/XX/XXXX I was told I have to give them ( 48 hours- business days ) longer plus a weekend to do a trace on the mailed check and get a update. Was told on ( Monday, XXXX XXXX ) to now wait until ( XX/XX/XXXX ) to allow full ( 15 business days ) from the, US Postal Service, due to possible mail delivery, delays causing possibly the later delivery date. I now have waited the extra + ( 5 business days ) until ( XX/XX/XXXX ) as told to do for possible delays. I sttill have got no results or update with any information on the trace they supposed to have done on my mailed check ( XXXX XXXX ) now told I have to wait for another 10 business days to have another mailed check sent to me!!! What happen to the first one? I have waited over a month now and counting to get my refund of {$400.00}!!!!
10/27/2021 Yes
  • Money transfer, virtual currency, or money service
  • Refund anticipation check
  • Fraud or scam
  • VA
  • 22601
 Web
I filed my taxes with liberty tax in XXXX XXXX Virginia on XX/XX/XXXX. I activated my card but when my money was sent to the card Netspend had a block on my account, claiming I was ineligible for a Netspend Card. Nobody could tell me why or how I could receive my money. Finally a woman told me when my account closes on XX/XX/XXXX Netspend was mailing me a check for my refund amount. Its XX/XX/XXXX & They cant account for my money nor do they know where it is. XXXX XXXX has called them & they gave her the run around also. I have XXXX Children, we were struggling & have been since XXXX. My XXXX XXXX old son passed away, because we were struggling so terrible we couldnt even pay for a funeral. He had to be cremated, which my mother paid for. The point is Ive been begging these people for months on end, even not so nicely I feel like Im never going to see my refund, that well struggle getting back into a home forever. My name is XXXX XXXX, my social is XXXX My XXXX is XX/XX/XXXX The address Netspend has on file is XXXX XXXX XXXX XXXX , XXXX XXXX VA ; which they wouldnt let me change when I tried to because Im not eligible for an account my new address is XXXX XXXX XXXX XXXX XXXX Va XXXX XXXX XXXX has permissions to send you all of the information I need. Copies, when I filed, the amount owed. Im not even sure what you guys do but I need help. XXXX XXXX phone number is XXXX ( XXXX ) XXXX
05/13/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • XXXXX
 Web
i have disputed several transactions with XXXX since XXXX of this year and have been unsuccessful to get back any of my money. XXXX has repeatedly switched the amounts and fails to clarify the denial of my claims. XXXX has also been closed and unable to reach on multiple occasions to try and protect my funds and was unable to due to there not being a representative to speak with. XXXX has not asked for a statement at all regarding the transactions in question and has denied my claims stating that there was no error even after i had insisted i have receipt and cancellation evidence for some and also i had been issued two cards without my request and later was blamed for the transactions i disputed since i was still accessing my account with my other card. XXXX would deactivate my card and then block it and prevent me from accessing my funds. i would reactivate it and later again it would be declined. i have requested only to receive written response from XXXX but they havenot sent me any documentation via usps. they continue to send me over twenty messages via their inbox online which i can not understand since htey have changed the amounts and gone back and denied then sent me a message saying they are investigating my claim and have received documentation i sent. which is not true i didnt send anything except usps via priority mail where i requested only written communications.
05/19/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • OH
  • 430XX
 Web
On XX/XX/2023 I received in the mail a prepaid card with my XXXX XXXX XXXX sons name on it. Mailed to our home. The company was Netspend. I called the customer service of this company to close the account and find out how they received my minor childs name and address. To which I was told they needed to speak with the account holder. My XXXX son. I told her that she would not be speaking with him. That he was a minor child. That I am his guardian. I gave the customer service representative my name and address. As well as the card number to verify who I was. And reiterated that I did not order a card in his name. She refused to close the account without speaking with him. Stating that they have many minors with accounts. That I needed to check things on my end because someone ordered this card for him. I became very upset at this point. Telling her that obviously someone ordered this card and I wanted to know what information they had and how they obtained it. She then again refused my request without first speaking to my XXXX XXXX XXXX son whom she referred to as the account holder. I then asked to speak with a supervisor. I was placed on hold for forty minutes. Then transferred back to the automated menu options. Still with no answers as to how they received my sons information or what personal information they had about him. I have also sent an email to their customer service.
03/21/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 75134
 Web
XX/XX/2021, made a purchase with prepaid card thru Paypal for XXXX received confirmation with the order number. Later that same day the company authorized the same amt for XXXX and then hours later again for XXXX. This put a pending hold for 3 amounts of XXXX on my Netspend account, immediately I checked and confimed it was for 1 order. I tried contacting Paypal informed it couldn't be disputed since they hadn't taken the money. I cancelled the card with Netspend because of unauthorized charges and contacted the company. They cancelled the order-did n't know why it was trying to take out more money and sent an email confirming cancelled. A week later there is still 3 pending amounts for XXXX. Netspend said it will still show pending for 30 days because the company can still take the money and I'm not able to have access for those 30 days. The card is cancelled, an email confirming cancelled and Netspend refuses to release money and said nothing they can do. Per Netspend I should dispute charges but when I went online with Netspend to dispute, they sent email saying can't dispute because all 3 transactions are pending. I have talked to the supervisor and was told this is a Netspend policy to hold pending transactions for 30 days without the funds being accessible. The card is cancelled, and it appears the company was trying to check how much money I had in my account was a scam.
08/05/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Company closed your account
  • CA
  • 92410
 Web
My name is XXXX XXXX. I have been a loyal Netspend customer up until XXXX/XXXX/2019 when my account was closed. I have been very happy with Netspend in the past, and have not had any issues until recently, someone hacked into my account and stole {$1500.00} from me. Upon talking to several representatives as well as supervisors via telephone regarding this issue I have had an absolutely horrible experience. Finally now, I am told that " they didn't find any fraud on my account ''. SO WHERE IS MY MONEY? I have had a terrible time getting a hold of someone, and have not had any of my questions answered regarding this matter. As a result of these events, I have now decided to close my account because I personally do not feel like I am being supported by the employees of Netspend. I currently have over {$12000.00} left in my account and have been struggling to find out when I will get my money. I was told that my money would be refunded to me via Cashiers Check, that it would be mailed to me within 7-10 business days. It has now been 7-10 business days, and now after calling to find out the status, I am told that " my check was never processed ''. What is going on? So now I have had {$1500.00} stolen from account, and am told that there has been no wrong doing, and to top it off now, every penny I have is being kept from me. My Reference Number for the claim with Netspend is XXXX
09/05/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • TX
  • 75149
 Web
I cashed a check at XXXX XXXX XXXX I was asked by the cashier after a long wait after she made a lot of calls to open a Ace Flair account to help her out to get her a commission. After the long wait I didn't even want to cash the check because I thought I might be able to cash it elsewhere for a cheaper price. After a guilt trip for making her jump through hoops to cash it I finally agreed to just be done with. I put XXXX dollars on the card at ACE when I made the account. I was told to hit next on a little screen I couldn't read and just did and signed. Got my cash and left. After a few days I activated my card and tried to use it at the store for a purchase of something around XXXX to use it up and close the account. It was denied and I checked and saw there was a fee to open the account so I actually had around XXXX dollars on it. I said XXXX this so I just decided a few weeks later to just close the account and take the loss. When I tried to close it I saw it was negative XXXX dollars and some change because of another fee. I put in the request to close anyways and forgot about it. Today, XX/XX/XXXX I get an email saying there is a problem with my account and to call customer service. I can't even log into my account anymore and I assume they are going to try to get more money from me to close the account. I don't know what to do. Any help would be appreciated. Thank you.
01/25/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 75044
 Web Servicemember
On XXXX XXXX I realized that my debit card with Netspend had been hacked and XXXX XXXXwas withdrawn from my account. It looked like the hackers were using my card at different stores getting cash back or using ATMs but the only problem was my card was on my possession and I had not been to any of these stores. I immediately contacted Netspend and they advised me I would need to send an email to their fraud department with a list of the unauthorized transactions and someone would get back with me in 10 days. Well today XX/XX/2022 is the tenth day, I did not receive anything back from Netspend so I called them and was told by a representative that no error was found and the dispute was closed. The representative said they had not reached out to me because they had 10 more days to let me know of the decision. I stayed on the phone for over an hour with two different representatives to only be told there was nothing they could do, that they could not tell me how the money was taken or what they found in the investigation nor was I provided with their corporate offices number so that I could file a complaint or get more information. This is the worst experience I have ever had with a bank, I am out of {$710.00} with rent due in the next few days. What can I do to have the bank investigate this issue more deeply because I work too hard for my money and it not even be protected.
08/28/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • GA
  • 30252
 Web
A thick envelope was sent to my residence from Netspend. The envelope had my residences address on it but was addressed to an unknown person. With identity theft on the rise, I assumed that some unknown person was using my address for fraudulent purposes. So, I contacted Netspend to inquire about the envelope sent to my home. After explaining to the customer service rep about the situation, I was asked for an account number. So I then explained that the envelope was addressed to an unknown person but had my address on it and that I did not own a Netspend card or account. The rep advised that it was just an advertising scheme that they use for marketing purposes. I advised the rep that I no longer wished to receive any advertising from Netspend and to take my address from their mailing list. Also, that if I received anything from them thereafter that I would pursue legal options. The rep asked for my address and put me on hold. After returning to the line, he asked me for the card number and account number that was enclosed in the envelope. I told the rep that the envelope was not addressed to me and I was not entitled to open it as it is a federal crime to open mail that doesnt belong to you. He stated that he could not take me from their mailing list if I did not open the envelope and give him the account number. After refusing to open the mail, he disconnected the line.
06/16/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • MD
  • 20886
 Web
My name is XXXX XXXX XXXX a victim of cyber crime .My MASTERCARD NETSPEND CARD was used while i have it in pocket last night at XXXX XXXX XXXXXX/XX/XXXX. It was used in XXXX XXXX XXXX XXXX XXXX XXXX at that moment i was in XXXX even never ever been in XXXX. XXXX XXXX XXXX XXXX XXXX address : XXXX XXXX XXXX XXXX, XXXX, MD XXXX. Last night my card was used in that ATM while i have it in my pocket and still have it. Next day wake up as usual to go to work, found on way can not pay TAXI DRIVER. VERY HURTFUL. I called NETSPEND XXXX XXXX CLOSED WAIT UNTIL XXXX XXXX THEY ANSWERED. Explained what happened to NETSPEND customer service representative. She told me to call ATM OWNER. I call XXXX XXXX XXXX XXXX XXXX transfered to headquater no help. THEY TOLD ME CALL YOUR BANK NETSPEND TO RESOLVE YOUR ISSUES. I filed online dispute on netspent website then called customer Represantive, she told me you will need to sign and send to us. They just dismissed all i said. TWO YEARS AGO I LOST AGAIN OVER {$1000.00} AFTER MY CARD WAS STOLEN THEY NEVER HELPED. THIS TIME I IGNORED AS IT WAS PHYSICAL CARD THIS TIME IS CYBER CRIME FROM CYBER THUGS MY CARD IN POCKET. NO HELP AT ALL. Later spoke called after waiting on hold forever, customer REPRESANTIVE TOLD ME NOTHING CAN BE DONE UNTIL XX/XX/2023. NO CONSUMER PRTECTION WHEN MONEY IS DEPOSITED. VERY ARROGANT AND POOR CUSTOMER SERVICE.
10/30/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 33150
 Web
XX/XX/XXXX I went to a XXXX to buy a prepaid card and I brought a Netspend card when I was trying to active the card they asked me to sent them an email with a picture of my ID, my social security and a picture of something to prove my address I sent one email with 3 pictures and they told me to call back after 6 business hours so on XX/XX/XXXX I called back they told me they received the email but they only received my proof of address I explained that it was 1 email with all 3 documents they said they only received one I said okay I want a refund they asked me how much was they money I said {$240.00} they said they gon na start the refund and I should receive a check on my name on XX/XX/XXXX, 10 days. On XX/XX/XXXX I didnt receive the money I called them again complaining the person I was talking to said thats impossible they gave me a wrong date because I called on XX/XX/XXXX, I said no and explained everything she told me Im gon na have to wait till XX/XX/XXXX which was yesterday. XX/XX/XXXX I didnt receive the check I was like okay Ill give them one more day and at XXXX on XX/XX/XXXX I went to my mailbox nothing came so I called and they are asking me to wait another 5 days. This is going to far money only takes 7 business days and I agreed to the 10 days they told me to wait, then another 5 but now they are asking for another 5 money doesnt take 20 days to process.
11/21/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • WA
  • 98584
 Web Servicemember
I referred my husband thru the referral process. They sent a card we Active the card with my referral number. They refuse to credit. Several different reasons. First they said they sent a card last year but he never received or actived it making it void thru the program However Per there terms of eligibility. No activity 180 days. make them eligible .Today they say they sent a card from randomly from marketing at the same time instead of referral so it wasn't eligible. Sending a card at the same time of referral to my address at the same. time. The information they obtained from my referral. They scammed us into referring people using this information to send. Cards from referrals then saying they were marketing random people and therefore not eligible for referral money.. I see this as a scam they steal referral information using it letting customers believe they are going to get rewards when in fact they have no intentions but to use the information for there benefits. Refusing to apply credit often putting me on hold. Now after weeks of back and forth Im told my account is not eligible for refer a friend program. when I ask why they put me on hold with no answers. Put me on hold then go blank with obvious the line is still open. I don't plan on hanging up .I have been on the phone the whole time I am writing. No good answers for why they treat customer 's this way.
01/14/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NM
  • 88101
 Web
XX/XX/2019 XXXX charge back done on amount of XXXX upon doing so I was notified that a refund was being held by XXXX for the amount of charge back and told that they must wait till netspend releases the charge back I contacted netspend to have this charge back removed told netspend why I needed it removed and had netspend corporate office check with XXXX on said hold of fund to make sure removing charge back was the proper action netspend corporate assured me that in doing so after they checked with XXXX that yes XXXX had the XXXX on hold and dropping the charge back would in fact allow XXXX to issue me my money well that was not true XXXX upon netspend releasing charge back XXXX did not have any funds now this was all recorded and if investigated will show the netspend corporate office told me false information that lead to me losing any ability to reopen a new charge back against the merchant for the amount of XXXX and I have tried to resolve this with netspend corporate office I have been a loyal customer with them made many deposit the refuse to even look back on what took place on the phone conversation I really would thank you so much if you can help me to resolve this also netspend passes it off to XXXX telling me it's there problem and XXXX says that netspend is the one that is responsible this is a mess and I lost a amount of money I cant afford to lose
10/29/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • MD
  • 21223
 Web
On XX/XX/21 I closed my netspend all access card so I wouldn't get any unauthorized transactions due to me no longer having my card in my possession because of potential theft. On XX/XX/21 netspend still let an unauthorized {$260.00} transaction occur. I then called to file a dispute and my card was canceled and a reported stolen. From there I was told by customer service that if they were still investigating the dispute that I would get a provisional credit to my account within 10 business days. Now it's the end of XXXX and no one contacted me on this matter. I called netspend they told me I was supposed to send a statement to the dispute email which I was never told to. The only email I received was to email customer service support with my dispute which I did. I was told that since I didn't send a Statement to the dispute department I was not going to get the credit they told me I was going to receive and no one ever told me about sending anything to their dispute department. So I find this to be unacceptable and feel like they totally lied to me and gave me the run around. Customer service was not helpful and said it was nothing she nor I could do but wait 45 more days of investigating. I asked to speak to a supervisor and was waiting on hold over 45 minutes no one ever came to the phone. I don't think it's right to have a pilocy and then not hold up to it.
06/15/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • PA
  • 18201
 Web
On XX/XX/2021 approximately XXXX XXXX to noon I contact NetSpend about a purchase that was on my card just to verify if it was just by chance that I gave authorization through the representative XXXX like what I said and posted my card as an unauthorized action and block my car at 5 to being on the phone with a representative and stop me from getting my front which I'm on vacation and XXXX Florida to go to XXXX and now I was told because you blocked my card after she apologized that she didn't mean to do it that there was nothing she can do to unblock my card and she apologized for me for the inconvenience XXXX XXXX me and emotional distress and in distress and anguish that I have to sleep in my car with no food and no buddy I've been calling NetSpend for XXXX XXXX. in the afternoon until XXXXXXXX XXXX. that diets and that I have not gotten any resolution but left with no money sleeping and my car in the parking lot of XXXX which destroyed my whole vacation after me losing my mom 's which I just wanted to go find some peace and clear my head for the tragic loss that I lost and the only thing I got for NetSpend life that they apologize for the inconvenience e and they protected the representative got made that mistake and they never fix the situation which left me and emotional distress and I am and the process of filing a lawsuit for mental distress and anguish
10/03/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • FL
  • XXXXX
 Web
I received an XXXX XXXX debit card from XXXX XXXX 's my employer, for my pay. I wanted to take money out. On XX/XX/2020, I went on the XXXX website to look for a free ATM to use with this card. The website instructed me to download an app which will tell me where all of the ATMs will be with no fees. I went to the ATM and I was charged a {$3.00} fee. when I called XXXX XXXX I spoke to a representative named XXXX who began arguing with me that I was not charged. Then she began to read my transactions with all of the ATM fees but still insisted they were not charges. She then began to explain that they were balanced inquiries not withdrawal fees therefore these were not real fees. as she continued to gaslight me, I thought maybe it would was a communication problem because her English was not good. She refused to credit the {$3.00}. I was appalled thinking as I make {$8.00} an hour at XXXX XXXX and these people are charging me {$3.00} just to use the card. I asked to speek to a supervisor named XXXX who I was met with the same argument these are not actual charges because they were not withdrawal fees they were balanced inquiry fees using the same ATM which I was instructed to go to through their app. XXXX also refused to credit me the {$3.00}. And insisted I wasn't charged any fees. Then began to read me my transactions from the card and says ATMs fees 3 times.
11/05/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 94585
 Web
Over the past few years I have had different prepaid cards NetSpend XXXX XXXX XXXX Etc I've also stayed at hotels quite frequently and most times hotels ask for a deposit I've seen when the deposit has literally been taken out of my account and when it's pending but then all the sudden it disappears as far as the whole transaction is will disappear from every account that I have and I seem to never get my deposits back from these hotels and this has been quite some time since this has been going on every time I call call the think company of whatever card I'm using they tell me I have to wait r make a dispute and then they are not even able to see the transaction so a lot of times they think I'm lying however I also called the hotel to hold that will tell me that they released my security deposit but somewhere in the system my security deposits for these hotels have been being kept and I would like to have my security deposits back now and I believe that these prepaid cards seem to have the most issues when it comes to getting your money back for example every Hotel have gone to they ask are really prefer you to not use a prepaid card because the security deposit and never really comes back which of course becomes the heat issue I'm not quite sure what to do but none of the banks seem to be helping me and I've lost a lot of money because of this please assist
04/02/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
  • IL
  • 60565
 Web
Bank : Netspend Prepaid Debit Card Services Email : XXXX Telephone : XXXX On XX/XX/2020 I had a stay over at a XXXX XXXX in XXXX, Georgia. When I checked in I was charged {$110.00} and was told a {$25.00} deposit would be refunded to my account after checking out. I checked out of the hotel on XX/XX/2020 and received a receipt to show the hotel only billed my debit card {$92.00}. I never received the deposit and the bank is refusing to refund the money. I called the hotel and was told they released the {$25.00} and to contact the bank again because they would have to release the funds into your account. I tried to resolve this issue with the bank several times and every representative I speak with put me on hold and never return to the phone. I have been hung up on by a representative 3 times after waiting over an hour to speak to someone. Each Customer service sound very incompetent, the last representative was looking at the wrong transaction and would not listen to me moving forward and when I calmly ask to speak with a manager or supervisor she placed me on hold for a long period of time then disconnected the call. I attached the receipt from the XXXX XXXX XXXX XXXX, the text message receipt of the transaction from Netspend Prepaid debit card services, and of the last call to show how long I was holding before and after the representative hung up on me.
02/20/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • CA
  • 91016
 Web
I have a prepaid Netspend debit card. I have often seen lots of small charges ranging from XXXX to {$1.00} on it charged in places I'm not in and at times I'm somewhere else. ( I can verify this ). Netspend has told me those are someone checking in to see my balance, they claimed to be unable to do anything about it, and they had me purchase a new debit card. I did so and changed the PIN number. But nothing changed. I signed up for the text alert when my card is used and that's where I am now. At XXXX XXXX Pacific XX/XX/2022 today, when I was at home in XXXX, I got an alert that my new card was charged for {$30.00} at a XXXX in XXXX XXXX. I only know this because I was sent a text alert. This charge wiped out my account. I was at home in XXXX when I got the alert. XXXX XXXX is far from my home. I am working class poor. {$20.00} of that {$30.00} was going to go to groceries that I planned to get tomorrow/Sunday. I immediately went to the Netspend " dispute charge ''. That page wouldn't load ; I got a 404 error. The 404 error happened the last time I went to the Netspend account to dispute a false charge. I couldn't call because their call center is closed. I will call in the morning when they're open during my time zone. I think Netspend and its associated XXXX is complicit in fraud. I need help, please, making this stop. Netspend has not helped.
07/01/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MO
  • 64801
 Web
On XX/XX/XXXX my husband 's unemployment was approved and he started receiving direct deposits to our joint prepaid account. On XX/XX/XXXX we got a text that there may be a problem with our account/card. When I called the next day I was told our account was deemed high risk and was bring closed, and that a check would be mailed to our address on file. A few days later I was told the funds would be returned to the sender, but wasn't given a time frame for this to be done, and was told there was nothing they could do to give us access to our funds. Now they are asking for a letter of indemnity from unemployment, which they will not provide, or we have to wait 20 days for the funds to be mailed via check to the sender. The money in the account was all that we had and now we are at risk of being evicted if we can not pay rent, repossession of my car, having utilities turned off and not be able to provide for our almost XXXX XXXX XXXX son. I've emailed back and forth with them for days and get a response after XXXX hours of me replying immediately just to be given vague information and them saying they care and they are sorry for the inconveniences. I just want the funds in our account and have even sent the letter of acceptance showing my husband was approved to receive those funds. NetSpend has already been sued by the FTC over doing this same thing in XXXX!
09/03/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 92683
 Web
NETSPEND ( XXXX ) On XX/XX/22 i reported to Netspend because i found out in my account had : - XXXX fraud transaction ( different address and different name ) XXXX unauthorized transactions XXXX transactions canceled ( receipt included ) on next day, NETSPEND email for me let me know i have to waiting unstill XXXX will provisionally credit my account .... i am waiting ... .2 weeks than on XX/XX/22 i called for NETSPEND customer service to asked about dispute with claim number is XXXX, but the supervisor at NETSPEND yelling and argue to me really really mean and rude she said " i have no idea about your dispute claim, XXXX XXXX waiting ok .... '' i am waiting still XX/XX/22 NETSPEND email for me and denied my claim even though when i reported to NETSPEND i poof all documents i unrecognized transactions because different address and different name. NETSPEND said they are denied because all transactions listed on the claim was valid????? Enclosed are copies of statements, FTC identity theft report, documents included support for my case. NOW, i dispute all the transactions on the list with the card last XXXX ( XXXX ) i am requesting that the charge be refund money back to my account, that any finacial and other charge related to the fraudulent amountbe credited as well.and that i receive an accurate statement hope CFPB help me to solve this problem.thanks
09/12/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • MI
  • 491XX
 Web
I had a debit prepaid card with Netspend XXXX my work check loaded to this account. I had over XXXX in the account I went to use my debit card in XXXX XXXX it said declined I call because I was locked out of my phone app to view my account I was told I need to send my drivers license and social security card to netspend by email to have my account unlocked within 4 hours I did not send anything I thin talked to their fraud dept and found out XXXX was transferred to a person I do not know they told me they would reset everything and send me a new card as well as unlock my app to view my account when I tried to do this after it was supposedly set in did not work. I called back and they said I was a victim of identity theft and they were closing my account and would send me a live check to my address in 7-10 business days. they said they would dispute the XXXX and send me my account summary for XX/XX/2019 which I did receive and saw other fraud charges for out of state services and a cell phone. they never sent my remaining balance of XXXX as said they would in 7-10 business days. I called XXXX to get an update on the XXXX unauthorized transfer and Netspend said it was considered not fraud because the person who called in pretending to be me knew my security question answer. they said no refund would be issues. They would not let me speak to anyone further.
05/26/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 95610
 Web
I purchased a Netspend pre-paid Visa debit card on XX/XX/22 in the amount of {$500.00}. All that was required at the time of purchase was a state issued photo ID and the payment. I activated the card on the netspend website and verified that the account had {$500.00}. I wanted to make certain the card really worked, so I attempted using it at a convenience store and it didn't work. I then tried a restaurant and it was declined. I called Netspend and they stated it was locked due to " suspicious activity. '' I would hardly call a gas station convenience store and {$30.00} restaurant bill suspicious. I verified that it was me who was using the card and they still redused to unblock it. Netspend then made a request for my photo ID to be sent to them via text message. That seemed strange and I asked them why I had to do this. At that point they said I had to email the photo of my ID along with my Social Security Card and proof of my address. I refused. For one, most people won't be able to do that. Secondly, their claim of " suspicious actiity '' is arbitrary. Three, the are asking for unnecessary personal information that no bank asks for and placing a hardship on the customer by making such requests. Netspend has a pattern of doing this in the past to customers. They now have {$500.00} of mine and I have no leverage to demand access to my own money.
04/15/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Can't stop withdrawals from your account
  • AZ
  • 85023
 Web
Claim Number : XXXX Dispute Number : XXXX On XX/XX/2020 I sent {$400.00} to XXXX XXXX XXXX XXXX XXXX for a ticket to the Oscars award ceremony. I latter found out that it is a scam! On XX/XX/2020, I filed a complaint with Skylight Financial Inc. a XXXX XXXX. On the phone with the representative, I explained that i did make the transaction, but latter found out that its a scam. I was asked to put my complaint in writing also and e mail it to : XXXX. The funds of {$400.00} was credited back to my account as a provision, until the investigation was complete. Skylight Funding Inc. Investigated the matter as if I said I never authorized the trans action, WHICH IS NOT TRUE. I Never said that I didn't make the transaction, I said that I did make the transaction, but latter found out that its all a scam! The {$400.00} provisional refund was taken out of my account. On XX/XX/2020 I called Skylight Financial Inc. and spoke to supervisor XXXX employee number : XXXX Who said that, the investigation would be reopened and someone from the fraud department would call me in 3 days. NO ONE CALLED ME! On XX/XX/2020 I called back and spoke with XXXX employee number:XXXX. I explained the whole situation again to her ( XXXX ) who also told me that, the investigation would be reopened and someone from the fraud department would call me back in 3 days, NO ONE CALLED!
08/08/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • LA
  • 70806
 Web
Employed by XXXX XXXX XXXX XXXX XXXX XXXX XXXX ), I was automatically given a NetSpend paycard in leu of a paycheck. Netspend company automatically canceled my card without my permission and sent a new card via postal service. I tried to active my card online and the website reroutes me to a login page to login before I active my new card. BUT the log in page on Netspend 's website will never load on any device or even different web browsers... So I have no way of activating the new card to access my wages ... Before this occurred I tried to make a payment on one of my credit cards balances using my last card but again Netspend deactivated my card WITHOUT my legal authorization. So now I have a rejected payment and no way to access my wages. The company is clearly engaging in behavior that prevents access to a consumer 's balance. Additionally, the terms and conditions state if a customer does not claim their funds the company closes the account... AND NEVER GIVES THE CONSUMER BACK THEIR BALANCE. The behavior is fraudulent and predatory. I see that the FTC sued NETspend in 2018 for the exact reasons THAT ARE STILL OCCURING. If I can not collect my wages, how many other employees are still victims of the continued fraudulant behavior that this company never stopped... they are still getting away with stealing wages of the lower economic class.
10/23/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • FL
  • 32803
 Web
I filed several disputes for transactions in my Netspend / XXXX Account l. After having my settlement check direct deposited into that account the account was drained by a sudden surge of transactions all of which were not authorized by me, had no knowledge of, and really had no way of making the transactions as I didnt even receive the debit card until days after the account was already at.a XXXX balance. I submitted the disputes in a timely manner and after 30 days was informed they found no error which is completely absurd as this is a MAJOR error. I honestly believe this company wasted my time by making me wait 30 days and clearly investigated nothing at all and cost me hundreds of dollars in additional late fees and a multitude of other problems by having that money stolen from me. I feel this company is a total scam / fraudulent company full of theives who are stealing peoples personal finances and telling people they found no error in their investigating cause why would they investigate themselves. There is a major problem here and something must be done.. the transactions I disputed were in 2 separate disputes and are as follows : 1 ) XX/XX/XXXX for {$1400.00} 2 ) XX/XX/XXXX for {$1500.00} I am formally requesting an investigation be done on this company and for the disputes i had sent to them and was denied.. Thank you XXXX XXXX XXXX
04/13/2015 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • NC
  • 28213
 Web
I am contacting you in regards to a dispute between me and my financial institution. Me and XXXX XXXX were previously using a venue as our wedding venue. We have agreed to part ways in business and per XXXX who is the merchant and business owner, we had the deposit of XXXX refunded back to our debit card ending in XXXX minus a XXXX processing order fee equaling XXXX. My bank is requesting a receipt from that business or a confirmation that this refund is in regards the deposit of XXXX-XXXX processing fee= XXXX ( refunded back ), the original transaction from your venue to my card ending in XXXX was XXXX from XXXX XXXX XXXX XXXX done on XXXX/XXXX/15 and the method of payment was debit card. I have informed them that the merchant is refunding back the full deposit and that the XXXX was XXXX of XXXX payments equalling XXXX They are refusing to provide me my money back and have made it impossible for me to speak to a supervisor. My account was negative and it paid the negative balance back but they are not wanting to give me my money back. I have informed them that this money is vital to dfeed my children, and to take care of my daily life yet I am being treated like a criminal and not given realistic options even fter I have contacted the merchant. I am just looking to get my money back and I will no longer do business with this company after this
12/15/2021 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • WA
  • 99207
 Web
In XXXX of this year I received a XXXX check from the IRS, not knowing what it was for I contacted the IRS. I was told.it wasn't a mistake and the check was for the check tax credit. They then asked how many payments I have received. I said just 1 check. At that time the IRS agent informed me that 3 payments were sent to a netspend card and the account number ended in XXXX. I then contacted netspend, I was told someone transferred the money off my card onto ANOTHER card in my name. I IMMEDIATELY asked to dispute this transfer as it was not me and I was not.in possession or control of either of these accounts. I asked that I receive a provisional credit and I waited for 14 days for an update, only to be told they found no errors because the person who did it was able to answer my security question that was ( what is your dad 's name ) this blew my mind. I was so.upset at how this was handled I then contacted my local police department to file a report and get help. After contacting nwtspend to ask that they reopen my dispute. They said I had to.wait 7 to 10 days to get and call back and ask them to reopen my dispute. I am.up in arms over this and I need my money back. I have offered to send a picture of my license so they could check ATM pictures and see this was not me. I want netspend to reopen this dispute and issue me or Provisional credit.
09/10/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 95969
 Web
well me and my family are victims of the "campfire" that destroyed our home and belongings and since the fire we've been living in a R.V and a generator was donated to our church that in turn was givin to us brand new.XX/XX/XXXX the generator began to fail mechanicaly so i returned it to the dealer which in turn refunded me about XXXX but since it was only XXXX XXXX when i returned the generator the store didnt have enough cash in the store to pay me in full so the manager asked if i had a debit card that the refund can be forwarded to and i only had a Paypal prepaid debit card on me so i gave it to the manager and he said the refund should take no more than 72 hours to process.Ater 72 hours passed i attempted to make a small online order and found out that PayPal froze my account bcs the generator i had refunded to the card wasnt originaly purchased with the card therefor it was flagged for suspition...i have tried numberous times to have this resolved and there treating me like a criminal and ive even offered to send them the original reciept from the refund and explained it was imposible to get the original reciept when the item was purchased bcs i did not purchase it i recieved it by donation doe. to me and my families situation .i feel there being unreasonable especially since ive never had any issues before with "suspicious activities"
04/30/2022 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Unexpected or other fees
  • PA
  • 190XX
 Web
I used my prepaid PayPal card for an online casino. I would get my balance in real time on every purchases. When I dropped to a negative balance I immediately made a deposit. When I saw that my PREPAID card was negative XXXX I called and the girl said it was her first day and was useless. I asked her to block the card and then I get a message saying it was reported stolen. It wasnt. I wanted to see how they were saying I was negative when I had my real time balance for every transaction. One, I put in funds to cover every transaction and two, if there were no funds why would they let the transaction go through ( over 10 separate transactions ) I filed a complaint and all they did was send me a list of my charges. I asked for a an actual bank statement showing money out and money in and they wont provide it. I have sent them documents showing all of my Balances/ transactions/ and withdraws in real time and yet I still keep getting the same email with nothing but a list of charges and an email saying the charges were accurate. Yes, they were but I also deposited funds to cover ea h one. They refuse to show that or realize it is THEM that I am disputing. Not the charges. The charge I am disputing is them saying I was negative and making me pay them XXXX. I have emailed over 10 times asking for them to show me where I was negative and they wont
11/30/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • WV
  • 264XX
 Web Servicemember
PayPal prepaid/NetSpend debit XXXX opened XX/XX/2022 several XXXX deposit and withdrawals had been performed, but there was no evidence no transaction of any where appearing anywhere in, so I called all the time to complain, was treated very rudely, accused of stealing, lieing, owed nd told it's your account not our issue.09/20/2022 Unauthorized withdraw {$530.00} for XXXXXXXX XXXX XXXX reader taken by XXXX Play athorized by XXXX Pay XXXX only knew this because I called before bed to check balance and again in morning and wasn't correct, called agent informed me of the issue and wouldn't wait for me to get the rest of my cash off the card he blocked it, and last I've seen or heard about, on XX/XX/2022 XXXXXXXX XXXX refunded me for the XXXX that was added XX/XX/2022 charged XX/XX/2022 and refunded XX/XX/2022 proven no purchase {$74.00} refunded and XX/XX/2022 I received in my XXXX invoices for everything and screenshot or downloaded as much from there mobile app, but they won't accept, also XX/XX/2022 day card was blocked and agent informed me of the transaction those records are missing I have bank statement showing I had money XX/XX/2022 {$2300.00} on card withdrew {$1500.00} XX/XX/2022 and was {$620.00} still on card night of XX/XX/2022 XX/XX/2022 invoices for that day of transactions gone XXXX XXXX isn't even shown how I obtain the cash
06/23/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NV
  • 89121
 Web
On XX/XX/XXXX the complaint with I can not spin regarding it a transaction on my account books I did not authorize. Inform that's been a the transaction and that it was not me and that I filed the police report. During The dispute process the representative informed me that they would be contacting vsa, and the ATM the company that owns the ATM. I then had to wait 20 days, 20 business days Before I was eligible for an update on the dispute. So tueni business days had passed and I called nets been, and they decided that the outcome should be that there was no air. I asked how they came up with that decision they said they would email me the documentation and that was it. So I've been trying since XXXX a face to rectify this with that thin I've been calling almost every day for 2 weeks trying to get this rectified. I have called numerous times for several days since XX/XX/XXXX until today which is XX/XX/XXXX they have been promising me that someone from the corporate office would contact me that has not happened since XXXX the says come out they have promised me that someone from the complaint department will contact me and it has not happened. So now I am done trying to rectify this would nets then so I'm going XXXX follow complaint with the consumer financial protection bureau hopefully I can get some assistance and resolving this issue.
12/24/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • SC
  • 291XX
 Web
am writing to express my extreme dissatisfaction with the handling of my dispute regarding unauthorized charges on my account. Around the end of XXXX my wallet and phone were stolen, and as a consequence, unauthorized charges were made on my NETSPEND card account.I promptly reported the theft to both law enforcement and your company on XX/XX/2023. Despite providing all necessary documentation, including a copy of the police report and any other requested information, the issue remains unresolved.I have attempted to resolve this matter through your customer service department multiple times, but regrettably, the issue persists. The unauthorized charges continue to affect my financial stability, causing undue stress and inconvenience.I am requesting a thorough investigation into this matter and an immediate resolution to remove the unauthorized charges from my account. Additionally, I kindly request a detailed update on the progress of your investigation and a timeframe for its resolution.If this matter is not rectified promptly, I will have no choice but to seek further assistance from relevant consumer protection agencies or legal counsel. I urge your immediate attention to this matter and request a resolution of a full refund at the earliest convenience. Please contact me at XXXX to discuss this issue further. Sincerely, XXXX XXXX
06/16/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • VA
  • 23602
 Web Servicemember
On XXXX XXXX, XXXX at XXXX XXXX est. i received a text message from Netspend stating there was suspicious activity on my account. I called Netspend and spoke with a Rep. asking if I placed a virtual account on my checking account on XX/XX/XXXX and the Rep. asked if i placed a virtual card on my checking account and I advised the Rep. that I would not place any virtual cards on my checking account, the virtual card placed on my checking account was unauthorized for the amount of {$99.00} and XXXX and a total of {$310.00} from XXXX and a XXXX account, My account was hacked and the Rep. stated I would need to close my account, there was an investigation that XXXX sent in 2 invoices with an attached virtual card to my checking account, the Bank XXXX stated I would need to change my password. on XX/XX/XXXX my checking account was hacked again for {$51.00} from XXXX that was refunded back to my checking account which was overdraft fees. Netspend Dispute Department provided 2 invoices from XXXX that were fraudulent invoices with a fraudulent phone number. I contacted XXXX and the Rep. gave their actual email address and stated they could only block the unauthorized virtual cards. Netspend refused to take the virtual card app off of my checking account and Could not provide any proof of the payments totalling {$310.00} and denied on XX/XX/XXXX
09/22/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NM
  • 88012
 Web
I went to withdraw my money from my account on XX/XX/XXXX to buy a XXXX van. I had purchased checks believing I could write a check but there was a maximum limit of {$3500.00} a month. I couldnt find a reasonable place to get my money. I read in the rules I could close out my account and recieve my money that way. I spoke with a representative on XX/XX/XXXX they told me they closed out the account in the amount of {$10.00}. I was angry at that point as I had {$12000.00}. When I stated this the employee didn't react at all as if this is common practice. Being upset I called again on XX/XX/XXXX and the employee stated a check was issued but he didn't state how much the check was and when I told him the amount it should be he didn't react either. So I waited for the check it took 14 days not 7 or 10 days as stated on there website. As soon as I closed the account I lost all my data that was available to me. I no longer had access to my money, my payments, my yearly statements. When I received the check I was in shock. Did they really think I was going to accept {$10.00} and go away? I called and spent 3 hours on the phone jumping through hoops never getting any one that cared about the {$12000.00} mistake. I have a screenshot of my account. Some alerts via text message, I also have the bank that gave me the loan for the XXXX van ....
05/05/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • OH
  • 45342
 Web
I'm having trouble with dates because now I'm stuck living in a van pay pal - netspend my wife deposited money to the card for unemployment its been 6 weeks she has been paid back by me the funds were for getting my car from impound deposit went through used card for a small purchase to make sure it worked the next day went to get car didn't work called they froze it because I was primary she was secondarily on the card I'd verification I sent the socuments and called multiple times transferred to multiple departments supervisor fraud department asked for legal department feel like they are just putting someone else on the phone but caused me to lose my car job and place in 6 or 7 weeks wont accept documents after being told in the beginning that they would close the acc and mail me a check waited 14 days called card still active called they said sorry couldnt do it. And the are still taking their fees out but I cant touch it and I have called like 13 or more time 's sent documents 4 or 5 times I'm at a los they already ruined my life I feel like and instead of being able to fix it I'm stuck on a phone on hold with no real benefit card had XXXX dollars on it so I pay for the card the fee 30 days still held hostage except the exception I owe a monthly fee snatch ok were even but who are you again I'm at a loss and don't know what to do
12/08/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • GA
  • 30126
 Web
Hello CFPB, Thank you so much for taking care of helpless customers who need to deal with some poor regulated bank. I am writing to complain Netspend ( XXXX XXXX ). My name is XXXX XXXX. My card number is XXXX. XXXX last year 2016 I opened both checking and savings account. At that time I chose the account plan - " Pay as you go '', which charges me a fee when I use the card but does not charge me any monthly fee. However, recently I found out that my account was locked ( not sure when did this happen ) and I did n't get any notice during this whole year. They actually had my email address and my phone number on file. They locked my account and banned me from accessing my money without ANY notice, nor did they verify my identity before doing this. I just got access to my account these days and was surprised to find that I was charged monthly fee of {$5.00} for more than 1.5 years. Their representative could do nothing but kept asking many questions, and totally wasted my time. Every time I asked them to transfer me to their supervisor, the music is going on for around 1 hour, and another similar representative picked the call. Those people are just stonewalling and wasting customer 's time. Right now I strongly suspect they lock customer 's account in purpose and then charge fees on their account. Thanks. Thank you so much!
02/24/2023 Yes
  • Money transfer, virtual currency, or money service
  • Refund anticipation check
  • Lost or stolen check
  • TN
  • 38127
 Web
XX/XX/23 the department of treasury sent XXXX my refund check. XXXX sent my refund to a wrong account to Netspend/XXXXXXXX XXXX. The account was listed in someone elses name and social, and Netspend depoisted my money in that account. Knowing that my information didnt match the account holders information. My tax preparer called XXXX and alerted them i never received my refund. Thats when i found out that, my refund was sent to this account. My taxprepaer was giving the name of the bank and trace number, call XXXX to inform them to send the money back. Netspend called and verified with my tax prepayer my information doesnt match the account and they refused to send the money back. They advised to take the issue up with XXXX or IRS. They could see that the money was deposited in someone elses account and they couldnt do anything. They advised its not there issue, but could see that, the account wasnt mine and still deposited my tax money in a wrong acct. Spoke with XXXX XXXX at Netspend and she refused to speak with XXXX about the issue. She said to do whatever, they wasnt refunding any money at all. Even though the account isnt mine. She refused to give me information and refused to give my tax preparer information about where my money was sent and to whom. SHe refused to open an investigation into the matter. My refund Trace # XXXX
11/15/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with overdraft
  • Overdraft charges
  • OK
  • 74115
 Web
I have had direct deposit to this account biweekly on fridays since XX/XX/XXXX. I have had overdraft availability since XX/XX/XXXX. On XX/XX/XXXX a transaction showed up on my account in error, showing a Charge Off debt of {$140.00}. Stating my account had been negative - {$140.00} for 90 days. That is impossible and not correct. I also received an email saying my overdraft had been Deactivated. I called cust service the next day and explained the situation and the rep said she fixed it and she turned my overdraft back on. It was fine until XX/XX/XXXX when I received another email saying my Overdraft had been Deactivated. And a transaction with Write Off recovery of {$140.00} showed in transactions. I called cust service over the next few days and was told several reasons that made no sense. But ultimately was told that yes, they see Ive had direct deposit to cover any negative balance within 14 days maximum. And that Ive never been negative longer than 14 days, if that. The account has several transactions and deposits showing activity the entire time since XX/XX/XXXX and during incorrect negative claim time period. However they refused to remove these incorrect transactions and told me my overdraft is suspended for 6 months because they dont like the way I use it and they have the right to take it away at any time with no notice.
04/14/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • LA
  • 70634
 Web
On multiple occasions I contacted netspend about activating a prepaid card I had purchased and on the 2nd day when the customer service hours were activated I spoke with multiple rep 's and managers and was made aware of another card that had been activated without my consent. During these phone calls I told the representatives that I had active at this time fraud alerts on all my information and public reports and why didnt they follow such guidelines laid out in the reports or contact myself on the phone number placed in the alert. I was given no direct answer to these questions and when asked if I needed to send a fraud affidavit over I was told no no no and no until the 4th day on a Saturday that I needed to. I had spoken with a manager the night before who stated she submitted a request and it wouild be processed on Saturday the next day to unlock the card and once again no, no fraud affadavit would be needed. Saturday came and I spoke with XXXX who stated there was nothing anyone at that time could do and she would be submitted a fraud claim against the other card that was preventing this one from being activated. I asked why couldn't I activate this one without any online features and she stated once again no, I wanted to do this so atleast I could have availability to the funds. XXXX was of no help and offfered no solution.
07/26/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CO
  • 80247
 Web Servicemember
On XX/XX/2023 I noticed that I had a charge on a previous debit card with Netspend ending in XXXX. The charge originated from XXXX XXXX in the amount of {$16.00}. with a {$1.00} charge from Netspend ( totaling {$18.00} ) Within the following week I notified Netspend of the disputed charges by email. I was told to do a follow-up letter within 10 days about the disputed charges. However, the fax number that was given was busy on all occasions and the fax would not go through. Subsequently, I spoke to a representative from netspend and they explained that the inquiry was in process and they would let me know the results from XXXX XXXX. I finally got a fax to the company, and they said that they would notify me within 3 days. I came across an internet article stating that there had been a recent filing with the FCC concerning XXXX 's charging subscriptions to their customers and making it difficult to reimburse the charges. I am a victim to this practice and requested in my fax to Netspend that I wanted to be reimbursed for any other charges occurred on my account that I did not notice. I contacted Netspend again on XXXX XXXX and they stated they would not conclude their inquiry until XX/XX/XXXX. This practice is not acceptable and they Consumer Protection Bureau should make XXXX XXXX forthwith reimburse all affected consumers!
08/03/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NV
  • 890XX
 Web
XX/XX/XXXX and XXXX I earned XXXX with shift gig ( an app that schedules jobs at the convention centers for people like me ) I called pay pal around XX/XX/XXXX and asked for my account number/routing number for my existing account and she gave it to me ( it ended up being an incorrect acct number. See Email Attachment but below is what XXXX sent to me before he started denying that I called and that paypal gave me an incorrect account number. incorrect acct number XXXX correct account number XXXX {$140.00} See attached Email conversation for the details but this is the first letter XXXX sent to me.. Dear XXXX , Thank you for contacting the office of President XXXX XXXX . I am part of the Corporate Response Team and I will be assisting you with your concern. I understand you have concerns regarding on your Netspend card account. Although I have been unable to reach you, I wanted to apologize for the wrong information given to you about your deposit. We will address the agent involved. Due to your deposit posting on another account, you will need to contact the originator. If you have additional questions or concerns, please do not hesitate to contact me at the phone number below. Thank you, XXXX XXXX Sr. Analyst, Customer Experience Netspend, a XXXX Company XXXX , TX Office : XXXX netspend.com
12/19/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06002
 Web Older American
On Sunday, XX/XX/2023, I received a notification from Netspend XXXX XXXX ) indicating a transaction for {$490.00} at XXXX in XXXX, GA had been withdrawn from my checking account leaving me a balance of {$1.00}! I immediately called Netspend and advised XXXX XXXX that was NOT me and I wanted to file a dispute! She told me I would have to call back because they can not file a dispute on a " pending transaction ''! It has to post to my account first. She further explained that the transaction was done via a virtual account and my debit card was not used ; My online access had been compromised! As the thief changed my password and credentials. I called back this morning, Monday, XX/XX/2023 a total of 6 times trying to get this matter resolved. I spoke with XXXX, XXXX, XXXX & XXXX. Another guy, I could not understand his accent or his name. He abandoned the conversation, switching me back to the automated system! Which is a complete merry go round! Because I incorrectly answered everyone 's computer generated questions, none of them could verify my account and so no dispute was filed against the fraudulent transaction! This is unbelievable! We must do better for our Seniors! We have worked all of our lives and now trying to enjoy retirement and we get robbed and then the bank won't even help us to recover our money! Please help!
04/18/2020 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Unauthorized transactions or other transaction problem
  • TX
  • 78665
 Web
My online bank account Netspend which is affiliated with XXXX XXXX just stopped my debit card from being used without any notifications or messages. I have seen over 100 complaints in the past week saying the same thing happened to them. I have called Netspend multiple times but the error message I recieve states that due to the COVID-19 they are experiencing high call volume and asks to try back later and hangs up. Ive tried going through the automated system but they do not have an option for my problem. At XXXX XXXX I tried using my debit card at a gas station and it was declined, completely to my surprise. When i tried to use the card I received a message from Netspend advising me to activate my card and provided a link which takes me to the start of creating an account and activating a brand new card. Ive had this card for years and there is no reason I would have to activate my card which Ive used for years. I cant get any direct answers and when trying to call them it will hang up due to call volume. Ive had trouble with Netspend every month the past 3 or so years of being a member. They will hold my money without any notification explaining the reason and make it impossible to contact them since it hangs up every time I try to call. This is the most problematic bank Ive ever experienced. They are down right crooks.
07/02/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • MN
  • 55449
 Web
I opened up a Netspend account and you can access reload locations in Minnesota at most XXXX XXXX XXXX. I was at the XXXX in XXXX MN yesterday on XXXX/XXXX/2016 and store clerk XXXX assisted me. Store # XXXX XXXX XXXX XXXX XXXX XXXX MN Phone number XXXX. I was trying to put {$500.00} on my card and there is a {$3.00} transaction fee. He said it went through took my money and I thought that was it. I went out to my car and realized I never got the instant text message alerting me to my funds being added. I immediately get on the phone to call Netspend Customer Service and they were clueless. I went back into the gas station and XXXX told me that he could not help me my money was in the safe and that I would have to speak to a manager XXXX or XXXX on XXXX/XXXX/2016. I called the store at XXXX this morning on XXXX/XXXX/2016 and spoke to XXXX. He told me could I come in there with my receipt. I did just that got there around XXXX. He looked into it and found that he was getting a failed message unable to load my pre-paid debit card. I just want my {$500.00} back. XXXX took my only proof in my receipt to take my Name, Phone Number, & Address down. I have contacted Netspend via e-mail will be calling them back. I have called & emailed XXXX XXXX XXXX corporation but I 'm afraid I 'm not going to get my money back. Please help me.
10/16/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MS
  • 397XX
 Web
I have a NetSpend premier card for my payroll direct deposit. My paydyis on Monday. I have used the same card for nine months and usually get my deposit on Sunday night. On XX/XX/2018 I did not receive a direct deposit. NetSpend said it was an issue with my job not sending a deposit. I talked to my job who emailed our payroll. My payroll then sent an email to my job from NetSpend that said there was an issue with the bank and my deposit would be made no later than XXXX XXXX on Monday XX/XX/XXXX. At XXXX XXXX still no deposit I called NetSpend who tried to tell me again that my payroll never sent a deposit and when I told them my job got an email from them saying there was an issue with the bank they changed their story apologized and said XXXX had maintenance issues and it would be deposited no later than XXXX. At XXXX still nothing. NetSpend then said the deposit was for sure going to be posted before midnight. It is now XXXX XXXX Tuesday XX/XX/XXXX and still nothing. NetSpend is now saying they are working on the problem at XXXX. XXXX says they do not have an email on the deposit. And since this morning XXXX has disconnected the phone lines. XXXX says it's an issue with the federal reserve. The federal reserve says it's an issue with XXXX. I have bills due. Rent due and still no paycheck. My deposit was for {$300.00}.
06/28/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • CA
  • XXXXX
 Web
According to NetSpend 's website : " When you refer a friend who activates their new Netspend Prepaid Card and loads at least {$40.00}, you both get a {$20.00} credit. No reward will be credited to either party if referred individual had another Netspend managed program card that was used for a value load, purchase, cash withdrawal, or incurred a balance inquiry fee at any time during the 180 calendar days before the day the {$40.00} load requirement is fully met. Only cash reloads and direct deposits count towards the minimum load requirement. Allow 2 business days for {$20.00} credit to appear on each Card Account. The XXXX XXXX, XXXX XXXX XXXX, XXXX, and XXXX XXXX XXXX XXXX XXXX are not affiliated in any way with the Refer-a-Friend rewards program and do not endorse or sponsor this program. '' I have met the foregoing requirements and have not received my {$20.00} credit. I have connected with NetSpend on innumerable occasions whereas they confirmed I am qualified and will receive my bonus credit. I have spoken to several supervisors that requested escalation requests on my behalf. It has been over a month and I have not received my referral bonus of {$20.00} ; when their website says it takes two ( 2 ) business days. This is misleading advertising and a violation pursuant to the federal truth-in-advertising law.
09/24/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 774XX
 Web
Netspend All-Access has a hold on my money in my checking account. I get XXXX XXXX deposited once a month and have been having this deposit for years with Netspend. This month i went to withdraw my funds that were deposited and Netspend would not allow me to have my money stating I owed money on other accounts. I do not have knowledge of other accounts. They could not tell me anything about these accounts other than they had high negative balances and they were not giving me my money until I paid off those accounts. I can not get them to investigate those other accounts, I can't get any information regarding these other accounts. I'm XXXX and that money is the only money I have to live on, i purchase my medications for my illnesses, i see my doctor, pay my rent and utilities and pay my car payment. Everything is due right now and i can't pay anyone because Netspend will not let me have access to my money. This started XX/XX/2022. I will lose my electricity, my car will be past due, i will lose my insurance, phone, and most of all, i can't see my doctor on Tuesday and get my monthly medications which I must have. They simply will not help resolve this issue. I feel it is fraudulent because I do not owe any money to them and if they are a prepaid company, how is it anyone could even owe money. They will not help me.
01/27/2016 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • NJ
  • 07052
 Web
I paid XXXX dollars to an international merchant on XXXX XXXX 2016. I had enough money on the card to pay the merchant. I made the payment and the merchant received it, plus I used XXXX with the card. I do n't have any extra money in the XXXX account either. All the money is on the prepaid debit card. Two days later I receive a text message from netspend ( card company ) saying I had insufficient funds to pay the merchant. I asked the merchant several times if he received payment. He confirms that he did and sent my merchandise. I called the card company 4/5 times in the past weeks and they have no history of the transaction nor do they have a reason as why this might 've happened. Today on XXXX XXXX 2016 I reloaded the card with {$40.00} to buy something else. I get a text message instantly saying that I have paid the merchant that already sent my merchandise. So the money I just loaded onto the card was automatically taken out. Once again I contacted the merchant and he confirmed once again that he only received XXXX payment. I spoke to XXXX agents from netspend and they said they will put the XXXX dollars back no later than 6 hours. This was at XXXX time and it is now XXXX time. I made sure there was enough money for this transaction and I feel that I 'm getting scammed. Please resolve this issue as you see fit.
07/06/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 774XX
 Web
Re : Netspend/XXXX XX/XX/XXXX someone apparently skimmed my debit card. There were 4 ATM withdrawals and a balance inquiry made between XXXX and XXXX XXXX XXXX XXXX and XXXX each time I was charged by my bank XXXX and the balance inquiry was charged XXXX. The ATM withdrawals were made at XXXX XXXX XXXX, XXXX, TX and I had that card on me, in my purse while I slept before work. I do not know how they were able to use the debit card without having possession of it. I did file a police report with XXXX Police Department and the bank issued a temporary credit but added other transaction from that day without my asking. The credit was for {$600.00}. The bank then went me a secure message saying an error was found and that the provisional credit would stand but had mailed me ( to my home address but I am working in another city so I did not get the letter ) stating they would be taking the XXXX back on XX/XX/XXXX, which they did and when I asked about the secure message saying the credit would remain, they just kept saying then that they had found no error with their investigation. I asked for some proof of the ATM withdrawals and they could provide none ( because I did not make the withdrawal ) now they keep saying the case is closed and all i want back is the XXXX for the ATM withdrawals and fees that i did not make
04/25/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NJ
  • 08302
 Web
My card was lost with other personal documents and when I realized that was lost i check my balance by the automatic system and the card was being used butat that time I still have more than half of the money I had in the account I tried to contact this bank and they was closed by phone custumer service I also tried to report the card lost by the automatic system and wasnt able to do it was receiving a error next day morning when I called custumer service all the money in my account was gone all the money in the account was already used I spoke to custumer service and they said is nothing they cant do just do a dispute that takes 10-40 business days and i wont receive neither a temporary credit or credit till the investigation finish I trust in this bank depositing a money that was for an emergency travel and this bank failed me allowing an unkown person to withdraw my money and doing multiples transactions in one day that cause me to lost XXXX dollars and also who ever have the card enter a pin invalid unumerosous times as custumer service told me how is that possible that the fraud prevention do not block the card immediately and how is possible that custumer service do not provide help 24 hours in a bank I feel engaged by this bank and used i also would like to advise any other consumer about this bank safety
05/20/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • VA
  • 22043
 Web Servicemember
On XXXX XXXX, I received an email from Netspend XXXX by XXXX. The subject header on the email was Your account materials were returned. After reading the email I instantly became alarmed that my identity may have been stolen and someone was attempting to open an account in my name. I immediately forwarded the email to XXXX and Netspend XXXX customer service to inform them that I have never tried opening an account with either of these companies. I requested that the companies validate the legitimacy of the communication because it was either fraudulent activity or a phishing attempt. Netspend took 10 days to reply and brushed my concerns off by saying it was just an attempt at offering me an account. Then, had the audacity to ask me to chat about opening an account with their company with shady business practices. The original email was misleading and provided a false sense of purpose for contacting the two companies. If I had done what they requested in the email an account may have been opened in my name and because it is a prepaid card somehow the company would have likely tried to get money out of me on false assumptions. I request that CFPB investigate the marketing and advertising practices of this company to protect financial consumers across the country from this companies poor business practices.
05/01/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • IN
  • 46077
 Web
today on XX/XX/XXXX XXXX 2023. I contacted Netspend about a prepaid, debit visa card given to me as a graduation gift. After calling netspend a multitude of times, I was asked the same questions over and over again saying that my information was protected by the patriot act however, after consulting with my father and his attorney, I realized that the information that I gave to netspend could be used for fraudulent activity, and I wanted to file a complaint, and potentially in the future, if my information is used, a civil suit against them. They are known to withhold money from clients and also use their clients information to conduct fraudulent activity. I wanted to get in front of it and make a complaint before that was able to happen because they have my Social Security number. They asked for personal documents to be sent and which was a red flag and that is why I am contacting CFBP. I asked multiple times on the phone of why they needed this information and they just kept saying that was protected by the US patriot act. They never gave me any answer, and basically said that the card would never be activated if I didnt give them, proof of residency, a picture of my drivers license, and a picture of my Social Security card, please let me know what to do. I am interested in potentially filing a civil suit.
06/29/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • AZ
  • 850XX
 Web
It is all detailed in complaint number on my account XXXX The case was closed because my feedback was not timely posted on CFPB. However, during this time XXXX at Netspend would not return my calls. In fact, the call she refers to on XX/XX/XXXX was me trying to reach her. I have not been able to submit the documentation that supports my complaint and dispute of {$140.00} of charges that are complete theft of my Stimulus, the 3rd installment from the Corona virus pandemic. I have proof that I do not know how to submit that there was a card already on the account that was 100 % fee free. I have the card number and account number and documentation to support this. It was a card via PayPal. On the same account the funds were deposited to. The amount of time I have spent on this is absolutely embarrassing. I urge CFPB to request the recorded phone conversations that were had between myself and various employees of Netspend. In addition, the IRS sent me a letter that the funds from my 2nd Stimulus were deposited to the same account, but Netspend says it is not true. Well I have the letter from the IRS I want to submit that, as well. Please help me acquire these recorded phone calls per my account at Netspend to demonstrate the lack of interest the company has in truly resolving issues that have harmed the customer.
01/12/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • PA
  • 190XX
 Web
On XX/XX/2021, I received a prepaid card in my name from Netspend XXXX, XXXX. Unlike other debit or credit offers, this card already has my name printed in the card with a full, real debit card number and expiration date. It also had a bank account and a routing number attached to my full name and address. This was not requested by me. The attached material states they have the right to use my personal information, including my social security number with their partners and non-affiliated institutions for marketing purposes. It also states that I am unable to stop sharing that. It specifically says when you are longer our customer, we continue to share your information as described in this notice. I never requested to BE a customer, but now they have the right to use my information however they want, forever, because I called to cancel and close this account that I never opened. I got a confirmation number from them regarding this, stating they have closed it. However, I still want to report this. They fraudulently added my personal information to an account, unauthorized and unrequested by me. Had someone else gotten this card in their mailbox by accident, they could easily activate the card and use it fraudulently, potentially implicating me in some kind of crime or scandal in the process. This is NOT okay.
05/31/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 324XX
 Web
On XX/XX/XXXX2017 I filed a dispute with Western Union Netspend Prepaid Card company, regarding unauthorized charges, totaling {$320.00}, on my account. There were multiple charges. I sent a letter of dispute to the card company and after 10 days, they issued a provisional line of credit for the amount of the dispute. On XX/XX/XXXX2017 I received a notice from the company stating that {$200.00} of the dispute were found to be valid charges. The notice stated that my account would be charged for the provisional line of credit. The remainder of the charges ( {$110.00} ) were found to be unauthorized and the line of credit is made permanent. I am enclosing pictures of my letter of dispute as well as the notices I received. None of these charges were made or authorized by me. XXXX of the charges that was found to be unauthorized was made to the same merchant on the same date as the charge that was found to be authorized. I have contacted my card company concerning the results of their investigation and the representative insisted that the charge was valid and that the investigation is closed and ca n't be reopened. The representative informed me there is nothing else I can do. I then requested the account be closed, which they obliged. I do not want to be charged for purchases that I did not make or authorize.
01/16/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 94597
 Web Servicemember
I incurred charges by 2 merchants for the month of XXXX-XXXX 2018. I filed a claim and Netspend sent me a letter telling me That upon investigation an error had occurred involving these 2 merchants and issued me credits. However they had not found any error for the Transactions by these 2 merchants that occurred in XXXX because I didnt file within the 60 days. I did file my claim online on their website. They said they have no record. I have proof that I did file and that their website isnt fully working.But the corporate guy said it made no difference. He wouldnt even let me provide my proof. In fact he sent me a denial letter on XX/XX/XXXX. He called to speak to me directly on XX/XX/XXXX because I was disputing the ruling. So its obvious that no matter what I said he had already made up his mind. The card holders agreement that has a clause that states Netspend may extend the 60 filing period if a good reason such as hospitalization is the reason for missing deadline I would think having a website that supposedly lets you file a claim that turns out isnt working and disputes arent being directed to Netspend is a valid reason. Furthermore Netspend had issued me credits for fees on another claim that wasnt filed within the 60 days. The merchant returned monies owed but the fees was credited by Netspend
04/26/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • GA
  • 30080
 Web
On XXXX XXXX , XXXX I became a victim of identity theft when NetSpend Corporation sent my new prepaid card to an address in XXXX , Florida although I reside in XXXX , Georgia. The unauthorized charges totaled {$310.00}. On XXXX XXXX , XXXX I used my NetSpend card to purchase a computer and software from XXXX XXXX XXXX in the amounts of {$2800.00}, {$190.00} and {$160.00}. On XXXX XXXX , XXXX XXXX XXXX XXXX refunded me amounts of {$2800.00}, {$160.00} and {$9.00} ; the refund was charged back to my NetSpend card I used to purchase the computer and software. Note : All charges to my NetSpend card/account are text directly to my cell phone. On XXXX XXXX , XXXX I received a text from NetSpend indicating that my account was closed with a balance of {$3400.00}. The {$3400.00} balanced included my refund from XXXX XXXX XXXX . As of today, XXXX XXXX , XXXX I have not received correspondence from NetSpend regarding what happened to my funds ( {$3400.00} ) ; if correspondence was sent then hopefully it was not emailed to the identity thief. I have check all of my credit reports and only NetSpend account was compromise. I also filed a complaint with the Federal Trade Commission. I will appreciate it if the CFPB can assist me in my attempt to recover my funds.
05/03/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 92054
 Web
I purchased a PayPal prepaid XXXX Debit card at XXXX. I added {$500.00} to this card at the register when I purchased it. When I got home and tried to activate it I was told the card could not be activated because it is " unbound '' and to talk to XXXX because something went wrong there. XXXX said everything was done properly on their end, which was expected because I have a receipt. XXXX called the card issuer. The rep for the card issuer, PayPal was rude to me and the XXXX staff and hung up on us multiple times. It took about 3 hours for the manager at XXXX to reach someone at PayPal who said he would help. Multiple companies including PayPal, XXXX, XXXX and XXXX are all involved in this transaction, yet no one will take responsibility to resolve this and return my missing funds. I'm out {$500.00} and I'm holding an inactive card. A person named XXXX at NetSpend said that if I emailed my receipt, identification and card that I would be refunded. But he had another agent call me who said they would mail me a card and it would take a week. I bought this card for a road trip and I'm leaving tomorrow I can not wait a week. PayPal is the leading company for electronic money transfers yet they refuse to transfer the funds back to the XXXX XXXX card that I used to make the purchase. The agent hung up on me.
09/22/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 95824
 Web
Between XXXX XXXX and XXXX of 2018 I bought 2 prepaid NetSpend cards for my XXXX year old daughter and XXXX year old niece. I did not know they had to be over XXXX to use the cards, according to NetSpend. I loaded {$200.00} on each card, when I called to activate them, I told them who they were for, and that's when they told me they couldn't use them. I then asked them to transfer the funds to my other NetSpend card, which they said they could not. They then told me they would send me a refund check for the {$400.00} I put on each of the other cards. I have not received my money back up to this day, and I would like all of my money returned immediately. This took place at the XXXX XXXX on XXXX and XXXX in XXXX XXXX at approximately between XXXX and XXXX, possibly on XX/XX/2018.. NetSpend had me put my daughter and niece on the phone so they could question their identity, and then allow the girls to access the funds by having checks sent to each of them in their names, which I reluctantly agreed to because they said that's the only way to recover my money, which I have still never received. Please help me get my money back, I'm a single mother that was just trying to make my daughter and niece happy, but I didn't get to do it that way, because NetSpend refused to return my hard earned money back to me.
04/07/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • MN
  • 55412
 Web
My wallet was stolen on XX/XX/XXXX I immediately contacted the police to file a police report. Due to me loosing my card the crook already used card first unauthorized transaction at XXXX for {$190.00} and {$290.00}. I contacted Netspend to dispute charges. They said the charge to card was pending to call back next day. So I called back the next day on XX/XX/XXXX then they started transaction dispute. They didn't give provisional credit like they say the would. Told me I have to wait after investigation completed and it will be completed on XX/XX/XXXX .. Then XX/XX/XXXX came they closed it without getting my money back. I sent them everything including video of the crook from the store picking up wallet. Police report and all I talked with merchant from XXXX he said no one from Netspend contacted them about this issue. After hearing the closed my case with no finding I contacted Netspend and ask for supervisor got denied to talk to supervisor. I asked could I speak to someone who works with dispute and a customer service representative said it's no one you could speak to. Then searched online for a corporate number it was disconnected no number to reach out to. Another XXXX XXXX XXXX sent a email saying my Money of {$280.00} was deposited back on XX/XX/XXXX have yet to receive that money back as well.
08/28/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NJ
  • 07501
 Web
i had to go to an XXXX XXXX XXXX on XXXX XXXX 2017. while there, someone i rented a room from used one of my trusted devices to access my netspend debit card account, among other things, she blatently transferred {$200.00} from my account to her sister 's account. ( i checked from a payphone at the program ). After the phone inquiry, i opened a dispute. the company required me to send them an email ( not allowed in the program ) to get credited for the remainder of the investigation. Long story short. the company sent a letter with alot of transactions but not the main one in question and stated that there was no irregular usage of the card or account which was false as i had NEVER transfered any acount to account funds and that alone should have been a red flag. There is also the question of why wasnt that specific transaction shown in the original mail they sent ( they sent 2 to the program ). im finally out of the program now and did a follow up on the issue and appeal their decision. i got a response that i would get a reply in 48 hrs ... its been almost 2 weeks. its really troubling that i explained to the operator the situation about the XXXX XXXX in detail about response times i am allowed, follow ups, and lack of internet access. it seemed as the operator was just in a hurry to end the call.
11/10/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 919XX
 Web
On XX/XX/2022 i received a phone call from the fraud department of Netspend calling to verify if the person given access to my account that morning was me. the number of the person pretending to be me was a XXXX area code -i am XXXX I let them know quickly that it was not me and then the representative asked me to verify my identification particulars and then proceeded to argue with me for the next 45 minutes that morning at XXXX somebody called pretending to be me but given access to my account and the solution that's been came up with was to close all of my accounts because my information had been hacked and accessed two other accounts and money was being transferred back and forth which was not made by me and all of my accounts with them have been closed and I have no access to any of the funds that were already in the accounts on top of the funds that were taken out of the accounts that were unauthorized and fraudulent they will not let me access my statements they will not let me access any of the information to my accounts I'm never allowed to bank with them again and I tried to remind the lady that they called me not the other way around and now they refused to help or illuminate me on the matter or even inform me on how I'm going to get the funds that were in the balance of these accounts
08/03/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NJ
  • 08003
 Web
I closed my NetSpend account on XX/XX/XXXX. I was advised a check with the remaining amount ( minus a closing fee ) would be mailed to my house within 7-10 business days. I called on XX/XX/XXXX to confirm my account was closed and the check was coming, and the rep told me I should get my check by the XXXX. I did not get the check. When I spoke to NetSpend on XX/XX/XXXX, the rep said they will email me within 24 hours an update on the check. I received no email. When I then spoke to NetSpend on XX/XX/XXXX, they said they never send updates by email, and their Fraud Dept will provide a final determination within another 24 hours, and for me to call back. I call back XX/XX/XXXX, and this time, I'm told the Fraud Dept was not involved, and that I should receive my check in another 7-10 business days. The XX/XX/XXXX rep kept asking me if I want to re-open my account ( I think he is trained to do this by his superiors ), and I had to tell him multiple times I have no interest doing business with NetSpend, especially after this particular experience. CONCLUSION - Their story keeps changing whenever I call, and I don't believe they will send this check in 10 business days. They may be doing this intentionally until I forget about the check, to pocket the remaining balance from before I closed my account.
01/12/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 798XX
 Web
On the XX/XX/2023 I may a XXXX dollar payment to XXXX XXXX but they said they never received it so I call PayPal and they first told me that it was sent they even sent me a letter to give to XXXX XXXX staying it was paid and they did receive it now PayPal is telling me that the same day I pay for my cellphone bill that they refunded it back into my account right after I pay my bill but there is no proof that the money was put into my account I do have the letter they gave me my phone is off I'm paying for bridge pay that only give you 7 days due to this issue I'm having PayPal now keeps telling me that it they now refunded the XXXX the same day I paid for my cellphone bill it not adding up they sent me a email letter saying that the money was given to XXXX XXXX on XXXX XXXX this has cause me much stress I live in the middle of nowhere and phone service is very important here can you please help me resolve this matter I have the letter email if you need it I need my phone on but PayPal keeps giving me different stories I don't know who lying PayPal or XXXX XXXX I never requested PayPal to take the payment and refund it I have been paying my bill with XXXX XXXX like this for years now XXXX XXXX still have my XXXX that I gave on XX/XX/XXXX my remaining balance was XXXX the full amount XXXX
06/16/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • MD
  • 21117
 Web
I received an email from Netspend welcoming me to my " new Flare Account '' and informing me that my debit card should arrive in 5-7 business days. I emailed the company 's support, concerned about fraud, and was told " Flare Account relies on marketing services as a source for reaching potential new customers. '' This is not an acceptable answer as, by their own words, they already proactively opened an account in my name without my knowledge or consent. Additionally, when I tried the " forgot username '' link on their website, I received an email with an online username, seemingly confirming that they did in fact open an account for me. I have had no prior business relationship with this company and have opted out of information sharing with all companies I knowingly do business with. They also stated " We also only send offers to consumers who have indicated they are over 18 years of age. '' This is factually incorrect as I never provided them with my age. I have worked in finance myself for almost a decade and am quite familiar with the regulatory and compliance requirements for opening an account. This company is either fraudulently and illegally opening accounts for people unsolicited or is fraudulently informing people that accounts have been opened for them as a marketing tactic.
01/21/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • TX
  • XXXXX
 Web Older American
A Netspend Debit Visa associated with XXXX XXXX XXXX was purchased XX/XX/XXXX for a granddaughter 's XXXX gift. When she attempted to use the card, it wouldn't work. She then attempted to make sure the card was activated and when she contacted the company - using the number indicated on the back of the card, the person helping her asked her for personal information and being young, unsuspecting and inexperienced with the need to NOT give out personal information, she complied, at which time, they promptly hung up on her. She brought this to my attention today which is XX/XX/XXXX. I, myself, have made multiple attempts to reach someone associated with the financial institution - both Netspend and XXXX - to no avail. The prompts will not allow me to connect with a human and it keeps asking me to enter my social security number. I retired from the State of Texas Criminal Justice System and are well aware of the scammers and crooks working their plans and to never give out personal information. My granddaughter is XXXX XXXX XXXX and now we are going through the hassle of contacting the different credit bureaus to make them aware of the situation and hopefully head off any identity theft or creation of credit in my grand 's name. How can you help us with this situation? Thank you for your time.
07/14/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • TN
  • 37922
 Web
On XX/XX/2021, my minor daughter, age XXXX, received a pre-printed " real '' Prepaid Mastercard from Netspend, issued by XXXX, via U.S. Mail. My first major complaint is the solicitation of a minor. As far as I can tell reading online, this is illegal. Secondly, there is nothing clear in the package that indicates this is an optional " offer '' but instead looks very much like she needs to accept this card in order to keep receiving her paycheck, now as a direct deposit from her employer. Third, there is a very hidden {$1.00} per purchase fee ( or {$9.00} per month fee ) to simply use the card. There are also ATM withdrawal fees, cash reload fees, ATM balance inquiry fees, and even an inactivity fee of {$5.00} per month after 90 days of no transactions. This card is clearly designed to take advantage of people who do no read fine print, and especially in this case of unaware minors. There is no live customer service phone number, only a number to activate the card. After searching online and trying various phone menu options, I finally reached a Netspend rep and complained. She told me to simply ignore the card and throw it away. That does not take care of any of the issues I just mentioned above. These are shady, illegal practices that are at least partially directed at children.
03/17/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • DC
  • 20007
 Web
I bought a XXXX XXXX XXXX by Netspend from XXXX and loaded it with XXXX . I have been trying to activate my card for days but so far couldn't. First, I tried to activate it through their website with no success. On the activation page, you are asked to enter the card number and security number, and when you do that and press continue, nothing happens. The activation page only refreshes ; Then, I called them as I also needed customer support to activate. After several attempts, the automated response was saying that all lines are busy and then hung up!!! I tried several times but can not reach anyone. After that, I downloaded their app, and finally, their system recognized my card for activation. They asked for my name, address, and social security, which I reluctantly gave. After setting up the account, I was blocked again, and I was requested to scan a valid ID and send it to them!!!! This means revealing too much information about myself, and most importantly, this request was not written on the card 's packet when I bought it. Finally, I tried to solve the issue by calling customer service but again, no luck. It's just that nobody answers. Check the other reviews of Netspend on the internet, and you will find tons of complaints about this card. I should have researched them first!!
10/13/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NY
  • 146XX
 Web
Hi I have two disputes becuase XXXX XXXX account was hacked and it hit my bank account. I did not get no alerts from my bank or XXXX XXXX for the XXXX weeks this happened. Claim # XXXX XXXX and Claim # XXXX they closed said the got information saying i made charges. The police report XXXX for both these disputes. I told my bank they did nothing wrong other than they wont return the funds. I have the proof from a private investigator showing it was hacked. the people who received money i do not know. My card also was used in florida but luckily it declined cause they did not have right pin. but the same card was in my wallet so they cant say my account was not hacked. Also the people were sending messages threw XXXX XXXX With all this info my bank still refusing to refund my money.. I simply asking for your help becuase netspend makes us go threw alot to get a dispute going but than closes dispute and never notifies you or proves what info they got. They have no information XXXX XXXX already closed my account same day the disputes were filed and even agreeed with me my account was hacked. So netspend just doesnt want to do thier job. They want to be a big bank like XXXX etc but doesnt want to treat thier customers right. They even block cards and u cant get anyone till XXXX for help.
03/17/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Changes in terms from what was offered or advertised
  • MI
  • 492XX
 Web
XX/XX/XXXX I reported my card stolen. I had XXXX on it. They agreed to cancel and send new. Well XXXX came and I still had no card.. and no way to access my funds. XX/XX/XXXX I was finally able to get into my account to see the shocker. It was negative almost XXXX. And then I see that {$600.00} stimulus was loaded on it and netspend kept that too. So XXXX XXXX is gone. Then I see a few days ago that {$1400.00} stimulus was deposited into the account and netspend blocked me out of it. I called. I argued I've fought. They said send documentation of identity. I've sent my ID 10 times not kidding. I've sent my social security card I've sent my car titles utility Bill 's insurance papers birth certificate 10 times. Each time they pick apart a reason why they wont accept it. I answered question about myself even the government wouldnt asl and they have flatly refused to release my money. I want it opened long enough to transfer my funds into my bank account that is it. And they refuse. I feel like they stole the XXXX and now my XXXX from the government stimulus check. They also sent me a message letting me know they took there fee out 7 times. Please I beg you please help me get those crooks to give me what rightfully mine. They have no right to hold it and I feel like I'm being exported.
12/03/2017 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • MD
  • XXXXX
 Web
Deceptive Practices regarding receiving my direct deposit payroll on my prepaid debit cards My direct deposit 's always post to my accounts every two weeks on a Friday per my alerts from netspend. I have a copy of my job payroll disbursement schedule. My pay was released on XX/XX/XXXX, everyone in my office received their pay on Saturday, XX/XX/XXXX. Netspend is supposed to give consumers immediate access to their money, ppayroll direct deposit 's once it enter into your accounts. NetSpend Corporation promised consumers immediate access to their funds with no holds, no waiting, representations deceptive. Immediate access? Not so fast, alleges the FTC. NetSpends ads were replete with claims like No Waiting! and Use your card immediately. The upshot? People who loaded funds onto NetSpend cards often had to wait and wait and wait to access their own hard-earned money. The FTC says those delays resulted in severe financial hardship to consumers, including evictions, repossessed cars, and late fees on bills. NetSpends business practices were at odds with its marketing claims. cards, failed to live up to that promise. Netspend use XXXX to deposit funds into customers accounts. I 've called Netspend 5 times already, XX/XX/XXXX. I attached my employer payroll disbursement schedule.
04/08/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • VA
  • 23222
 Web Servicemember
This company utterly refuses to comply with the law regarding disputes for unauthorized purchases. I contacted this company initially on XX/XX/XXXX to advise of an unauthorized purchased through XXXX XXXX ... on XX/XX/XXXX I sent these people proof not only did I not make the purchase. They blocked my card on a weekend. And I spent two hours on the phone attempting to get a supervisor. These creeps have lied about the resolution date three times. Not only have I removed my payroll proceeds from the account. They keep charging me fees for an all but closed account. They lie over and over again about the date this matter is supposed to be closed. the initial resolution date was on XX/XX/XXXX they never responded to my inquiry then the date changed from XX/XX/XXXX to XX/XX/XXXX. Now they are just not responding to my inquiries, they have not refunded my money, and are tacking on a bunch of service fees. the only reason this account hasn't been closed is that they keep dragging this matter out while charging me fees for a closed account, so even if they refund me, they have assessed fees to ensure that I won't. This is the second request and complaint, which is the only reason they pretend to reach out. they know i want this account closed yet they continue to bill unauthorized fees
07/28/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • MN
  • 55109
 Web
today, XXXX XXXX 2017, i received in the mail a gratuitous solicitation from netSpend. the company sent me an unrequested pay-as-you-go credit card and directions for activating it. i responded to the telephone number, provided in the direct mailing, for opting out of the unsolicited offer expecting to be able to speak live with a customer service representative. i wanted to register a complaint and request that netSpend cease and desist from soliciting me without warrant. however, i was unable to talk with another human being. the telephone access is a closed loop of prerecorded, automated menus and responses to general questions. though i did select to opt out of the unrequested offer, i have no record of confirmation that i have done so. and remain uncertain, as to whether the call i made might be used by the company to activate the credit card. it matters little to me if the law protects conduct of this kind by netSpend, or any company, with respect to issuing unwarranted solicitations. the conduct is at least invasive and borderline hostile. if netSpend continues to send me unrequested solicitations and activates the credit card it issued under my name, i will consider the company hostile and seek to file lawsuit against it for violating my 14th amendment rights to privacy.
08/05/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AK
  • 995XX
 Web
This dispute is with reference to a {$200.00} deposit I paid to XXXX at XXXX XXXX on XX/XX/20. I split my deposit into different payment methods. {$100.00} was charged to my debit card ending XXXX. The transaction posted on XX/XX/20. The total for services was to be {$500.00} and the remaining balance was due at the time of service. My appointment was originally scheduled for XX/XX/20. It did not occur because the world shut down due to the COVID-19 pandemic. I sent a text to the merchant on XX/XX/20, XX/XX/20 asking how things would be handled and received no reply. I then got an automated text message confirming my appointment on which was followed by an automated cancellation notice on XX/XX/20. There was still no actual reply from the merchant. That is when I submitted the dispute with NetSpend. They did not reply within 10 business days, and deemed by disputed resolved with no errors based something they stated merchant provided will after deadline, and stated I never sent verification which I did. The merchant did not reply to me but was able to keep my money. I am out {$100.00} and they seem to be protecting the merchant and not me. My other bank took action immediately on behalf and they are following the same regulations, yet I am being giving push back and excuses.
11/02/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • NY
  • 131XX
 Web
I am an attorney with a law practice in XXXX. I am familiar with fraudulent offers, etc. Recently I found out through my CPA office that someone fraudulently filed an federal income tax return for 2015 to claim my refund. Fortunately the IRS picked up on this and with their help, today over the phone the fraudulent return was denied. About two weeks ago, I also received what appears to be a fraudulent offer from netSpend, XXXX, TX XXXX. They sent me, without my applying, a debit XXXX card in my name with instructions on how to activate it and to have money placed in it directly from my employer. I am hopeful I can attach a copy of the flyer to this complaint. If not, I would like to send it to you at some point. My wife and I both checked online and found numerous complaints about XXXX 's bad business practices. There was even an instance where the owner of a card that was not activated, was charged fees on his card and it was reported to a credit bureau that he had an outstanding debt to the netSpend. I tried calling their customer service number and could not speak with a live person. They only wanted my social security number or the card card account activated, both of which I refused. I want this card account terminated so that no charges or fees can ever be placed on it.
02/12/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with a check written from your prepaid card account
  • TX
  • 76137
 Web
Good day, I bought a netspend prepaid card from XXXX, worth {$200.00}, on XX/XX/XXXX, prior to buying the card I made sure it was passport user friendly, once I loaded the card it demanded for a social security number, I decided to contact netspend for assistance. They asked for my documents such as Id billing address and I sent it out to them. A few days later I realised they couldnt help me and therefore I requested a refund, that was said to be processed on the XXXX of XX/XX/XXXX XXXX, XXXX, ( customer specialist ), XXXX, XXXX and many more have not assisted yet send the same email back to me telling me the cheque was sent out and it would take 10 working days. They refer me to the automated machine which will not allow to speak to a customer representative, when i email and tell them it does not work. Once I emailed them telling them I will report this to consumer finance, they responded ( XXXX in particular responded ) by email saying the cheque was sent back on the XXXX of XXXX which is today. I have not received anything from them, and therefore I do not understand why they would say I returned the cheque when I have been waiting it for the past month. Clearly something is not right, and they do not seem to want to send my money back. Please assist me with this issue.
06/21/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CA
  • 92234
 Web Older American
I went to the ATM at the US Bank located in XXXX XXXX, CA on XX/XX/2023. I requested {$300.00} from my account at this ATM and the money was not disbursed. I went into the Branch and they told me that it was not there ATM and that I need to file a complaint with my Debit Card company which I did that same day. I furnished them with a copy of the receipt and they took the dispute and then I got an email stating that it would take until XX/XX/XXXX to process. I received a letter that was sent out on XX/XX/XXXX with claim number XXXX stating that they had research to problem and that they found no evidence that the funds were not dispersed. I am not sure why they took so long to balance the ATM for errors and the ATM also has a camera that they could have viewed of the transaction showing that I did not receive the funds. I call Netspend ( issuer of the debit card ) and they said that I could place another dispute which I did. I never recived the {$300.00} and feel that they have taken my money without any valid reason. I have attached a copy of the receipt from the ATM. I have also attached the letter from Netspend dated XX/XX/2023. I only had one withdrawal that I am disputing. I am not sure why it is showing 2. I did have 2 withdrawals from ATM on same day and it was ok.
05/05/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MA
  • 027XX
 Web
On XX/XX/2021 I purchased what I thought to be a gift card at XXXX pharmacy in XXXX, MA. I paid {$2.00} for the card and gave the cashier {$100.00} to put on the card. The cashier informed that the {$100.00} would not be accessible to anyone until the account was activated. XXXX transaction # XXXX ; cshr # XXXX ; STR # XXXX NETSPEND XXXX EACH XXXX XXXX CONVENC FEE Once I realized it wasnt actually a gift but instead was a bank debit account, I tried to return the card to XXXX. I was informed that gift cards are not refundable under any circumstances. I then tried to contact the company, Visa, directly. There are two phone numbers and a website address to contact with any questions. I was unable to reach a real person to speak with about the card. Both phone numbers provided on the card packaging would not transfer me to anyone without entering my social security number. I choose not to provide my ssn. This is a time sensitive issue as the debit account will start to penalize me {$5.00} per month if the card is not used. I purchased the card in error at XXXX, as it was situated with many other gift cards by he check out line. I think a fair resolution would be for the company to cancel the card without penalty fees and to reimburse me the {$100.00} purchase price.
01/09/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • CA
  • 954XX
 Web
On XXXX/XXXX/XXXX I tried to manage my netSpend acct on line but found it blocked. Upon contacting customer service I was advised that my acct had been closed on XXXX/XXXX/XXXX for " unacceptable acct usage pattern '' and that I was " no longer eligible for netSpend services. '' I waited 45 minutes for a supervisor who informed me that she could not tell the exact reason as my acct was closed by XXXX, but said they did not have the phone number for their parent company. On XXXX/XXXX/XXXX I called XXXX to inqure further about the reason for my acct closure. XXXX denied any responsibility for acct terminations which the rep assured me was at the sole discretion of netSpend. On XXXX/XXXX/XXXX I contacted netSpend and spoke to a supervisor again attempting to obtain an understanding of what transpired with my acct. This time I was told that such information was not available since my acct was " no longer accessible '' due to its closure. When I asked for the regulatory agency responsible for netSpend operations, I was transferred to the risk management voicemail line. I left a clear message with my information. As of XXXX/XXXX/XXXX, I have not received a call back. On XXXX/XXXX/XXXX I received a check from netSpend for {$44.00}, the balance from my acct at time of closure.
05/20/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • FL
  • 32225
 Web
I got my Skylight One Bank though my first job that how my employer paid my paycheck. I received temporary card and no incorrect charge was posted. When I received my permanent card with my name on card that month I notice incorrect charges and they were all from the state of California XXXX ride XXXX XXXX. I live in XXXX Florida over 3000 miles away one day I was paying for XXXX XXXX in XXXX Florida a XXXX ride in California was get charge to my card at the same time and the bank did nothing. Give notice of FRAUD to my Skylight One Bank Card they said they would investigate problem then received letter claim was closed. Then I received a new Skylight One Bank card I call they told me it was mail to me because of Data breach. Since then I have received 3 cards with same issues and they never can tell when and what they did to investigate these issue to give me back my money. Skylight One Bank when calling them about this issue you get put on hold for 27-30 minutes. Skylight One claim they will send you a itemize statement that never arrive. Then you start have problem login in account to get the basic information. Next Skylight One know you only speak English they transfer to customer service that don't speak English which make you start the process all over again.
11/29/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • VA
  • 231XX
 Web
On Saturday XXXX, I received a Netspend XXXX XXXX pre-paid XXXX This card includes an account and a mailer to sign up for Direct Deposit, which included a routing number and an account number. When I called the company on XXXX, their phone system lead me in circles. When I looked on their website, they did not list any phone numbers that would actually route me to a person. The phone system wanted me to activate the card before anyone would help me. So, I routed through the phone system to report a lost or stolen card before I could speak to a person. When I did speak to a person, they wanted me to activate this card, even though I did not request it. I had to request to speak to a supervisor to find out who requested the card account on my behalf. The supervisor said that it was a promotional item, and they just send these cards to randomly selected people. I explained that this was deceptive marketing, and it was fraudulent because they sent out a completely encoded XXXX with my name, and active magnetic strip. I had to request the company cancel this card as well as the account, to remove me from all future mailing, to not give or sell my information to anyone, and to remove my information from their database. This is very deceptive and could defraud many people.
03/18/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 90745
 Web
I have had this account for years until recently I started at a hotel and they let you pay cash and hold {$75.00} off your card for issues accrued. Mid stay I noticed they were charging my card and I was paying cash I only discovered it because I went shopping and my card was getting denied so I called and discovered the amount that I knew I had on my card wasn't there because XXXX XXXX and XXXX was charging my card the daily room even though I was paying cash so they were getting paid twice a few items I disputed I disputed an amount and my money was credited back and then the hotel went in a did a hard hit on my card making it negative the exact amount combined that I just disputed so when card company credited it again the money essentially went right back to the owner cause we all know if have a negative account as soon as money is added or credited to your card the negative amount is paid. I went back and forth with this for months with no resolution except to tell me the creditor said the charge was valid and most of the time that was true but they didn't tell that they had already been paid in cash. This hotel has alot of complaints from guest complaints regarding charges that were not authorized. I wish I had looked them up on the XXXX XXXX XXXX beforehand.
07/10/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 11207
 Web
On XX/XX/23 I lost my Prepaid debit card. I last used my card at the Post office. {$4.00} earlier that same day, that may be where I lost my card. I eventually went home and realized I lost my card. I immediately called to get a replacement card. I then realized that someone found my card and was using it without my permission. I followed the instruction of the representative and soon filed dispute. ( XXXX ). I was told I would receive a provisional credit in 10 days while they investigated my dispute. The unauthorized transactions were : XXXX XXXX XXXX {$1700.00} XXXX XXXX XXXX XXXX {$100.00} XXXX XXXX {$23.00} on approximately XX/XX/23 The bank decided to close my account, refund me the remaining balance that was left in my account after the fraud {$8.00}. And stated no error occurred and I would not be receiving any refund from the dispute I filed. I have since then made several calls and asked for the documentation they used to come to their decision, but I have not gotten any satisfactory answers. I followed all the bank 's protocol for losing a debit card, ( I notified them within 5 hours after losing it. ) I filed a dispute once the transactions posted to the account. But yet they are denying my dispute and closing my account. I think that is very unfair.
03/05/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • CA
  • XXXXX
 Web
Bought a Netspend realoadable card at XXXX for {$100.00} + {$6.00} fee, on XX/XX/2020. As I was moving, it sat in a box for a couple of months, & when I tried activating it, their website would not let me. I then called them & they said it had been registered under a deceased person 's SSN. Since then, they've refused ANY kind of help. They insisted in having a copy of a receipt in order to unblock the card and/or refund me. They've also hung up on me an indordinate amount of times. It's taken me nearly 2 yrs to finally be able to get a receipt from XXXX, and now Netspend is asking for tons of other documents that are not germane to the situation. I've sent them the receipt, a photo of the card in my possession, PER THEIR REQUEST. Now they want my SS card+proof of address+ID card+Passport copy+Naturalization Certificate+paycheck stub, bank statement, proof of government aid, and a host of other things! They are NOT a bank, they are **a licensed provider of money transfer services**. Them asking for all this information is conducive to identity theft. As of now, they are stealing {$100.00} from me & are refusing since the year 2020 to refund it or reopen the card DESPITE MY HAVING SUBMITTED COPY OF THE RECEIPT THEY HAD SAID WOULD BE THE ONLY DOCUMENT THEY NEEDED.
01/29/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • DC
  • 200XX
 Web
AceFlare Account XXXX, Netspend closed my account at the beginning of XX/XX/2021. They closed it due to disputes from a company that I called numerous times to stop billing my account but they kept billing it. They closed my account without my foreknowledge when I went to use my card it was declined. I called them and they explained that my account was closed but would not elaborate. I assume it was for filing a dispute since there was absolutely no other reason for it. I was told they would mail me my available money in a few weeks. This is coming up on almost 2 months and I have not received my forms. This company is a deposit account and there is no way to call them if they close your account because you must put in a valid account number and if you do not have a valid current account you will not have the ability to speak to anyone. My checking account was XXXX and my savings was XXXX while that's not much it is still mine. They do not tell you they closed your account you will not find out until you try and use the card. I have had several bills unpaid because of this. ACE FLARE ACCOUNT by XXXX I don't remember my account number and when they close the account all access to it ceases. My name is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
05/04/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 91730
 Web Servicemember
I opened the account in XXXX XXXX 2015 with the promise of a promotional deal to deposit {$20.00} and receive {$20.00} . I confirmed that the account had {$40.00} soon after. I did not use the account as there were fees to check balances, withdraw cash and other assorted fees. I let the account sit for a long time unused. I received a new debit card in the mail recently and thought it was an updated card. I activated the card and noticed a XXXX balance. I called the company on XXXX to dispute the balance. They informed me that this wa s not the same account. I asked about the old account and they informed me that it was also at a XXXX balance. When I inquired as to why, they informed me that because the account had sat unused for more than 90 days, there was a {$5.00} account maintenance fee that was charged every month. When I asked why I was not contacted prior to this starting, they informed me that it was " on the box for the card ''. I have no idea what that means. I assume they are implying that it was on the terms of service agreement. In any case, I asked to speak to a supervisor and was told the same thing. I was not contacted once about this monthly maintenance fee nor about the requirement that the account must be used every 90 days.
04/30/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • WA
  • 98030
 Web
On X/XX/2017 I made a complaint to my credit card company and they said to stop this card and they would issue new one, and look into the charges. I did this and nothing has ever been sent or any more communications have been sent concerning my unauthorized charges on my card for the following : ( Memo : Debit : Signature purchase from XXXX XXXX XXXX XXXX XXXX XXXX # CA XXXX XXXX Card ending in XXXX {$24.00} {$390.00} and I was under the impression they were fixing this problem but it is not. {$1500.00} XX/XX/17 na.wargaming.net XXXX XXXX XXXX XXXX {$1.00} {$1600.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX {$0.00} {$1600.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX {$1.00} {$1600.00} XXXX XXXX XXXX XXXX XXXX XXXX {$9.00} {$1600.00} XXXX / XXXX / XXXX XXXX XXXX XXXX XXXX XXXX {$29.00} {$1600.00} XX/XX/17 XXXX XXXX XXXX XXXX XXXX {$34.00} {$1600.00} ) I expected more from my card as I have been a customer for some time now. This is frustrating me as i just my money back plus on XXXX another purchase was unauthorized for the following ( XXXX XXXX XXXX XXXX XXXX XXXX # CA Posted on XXXX XXXX XXXX at XXXX PM Card ending XXXX )
05/22/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Company closed your account
  • FL
  • 34758
 Web
I applied for service from a property due to the fact that I just moved literally no where to go and I ended up talking to a different company about the same house. So as I'm communicating with the sales rep, I stated that I just applied and paid for a application though another company but I haven't heard back from them at all and it's was maybe a confusing moment but she was like that's not our house, which was weird because it's the same house I applied for but on a different website. I expressed my concern with my XXXX card only saying that I paid for this service as a dispute but never received any service as I done before in the past. Instead of calling me to find out what's going on they closed my account, I have called, email and I keep getting the back and forth to call or to email. I was told by a customer service agent that the card was reported stolen and I never even did that, I had the card on my person. Now so the money I had in my account no one can give me answers about that and what makes me upset is that they couldn't give me a courtesy call so I could have gotten to the bank and grab some money, I have no money, I just moved so where the money going and no one can help me. It's not right to closed someone account for the wrong reasons.
03/23/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • FL
  • 32256
 Web
Back in XXXX, I submitted a request to close my account with Netspend online, which is their requirement. Recently, I received a notice that my statement was available. I no longer have a card with this merchant. I logged into my account online and noticed that the account was still open and has overdraft and debit fees on this account. I have attempted 4x to contact this merchant regarding this account being closed and removing the fees. Each attempt was met with the response of you cant verify your card number or remember your last deposit so we cant assist you. I havent had a card with these people since XXXX and I have not made a deposit since then. They have since removed my access to their website so I am unable to verify the last deposit amount in order to resolve this issue. I have confirmed with them that a deposit is transferred to my savings in the amount of {$25.00} every time a deposit is made in my account. With all of this, they have yet to assist me with this issue. I am currently on hold with no acknowledgement from their customer service department and have been on hold for 2 hours! I just want my account closed and these fees removed! I was a member with this card since 2009 and this has been the most impossible situation to deal with!
02/26/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 78108
 Web
XX/XX/XXXX order new computer on XXXX XX/XX/XXXX XXXX contacted me by email stating my card was being declined. I contacted them by phone & they said my credit card company ( Netspend ) was not letting the transaction go through. I didnt understand since the money {$1400.00} was in my account & now was deducted & shows a pending transaction on my Netspend account. I asked XXXX to cancel my order which they did. I waited a wk & have not received my money yet. I called Netspend & they told me to email them proof. I sent the orgianl receipt & cancel receipt. Waited another couple days & they told me I had to email a explanation of what happenend. I did sent them an email explanation & waited another couple days & still have not received my refund. XX/XX/XXXX I called back & talked to a mangager & he said my refund was declined because the receipt is for {$1400.00} which is the total amount XXXX charged me for & Netspend shows {$1400.00} on their side. I tried to explain to them that they are the ones who charged me for the extra {$1.00}. Every time I use my card they charge me a {$1.00} & they should see all my transaction how it shows that. They still refused. I called the main office in XXXX, TX & left voice mail messages & no one has gotten a hold of me.
03/29/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • CA
  • 95131
 Web
XX/XX/XXXX On XX/XX/XXXX my card was cancelled without my permission by XXXXl Pre-paid. I was informed by XXXX Pre-paid representative stating, " our records show that we received your request on XX/XX/XXXX. Your next update regarding the status of the dispute will be available on XX/XX/XXXX ''. As XXXX XX/XX/XXXX, customer is unable to use XXXX pre-paid card? XXXX is withholding customer funds and can not make a purchase. Customer must make a purchase by XX/XX/XXXX. If funds are not placed back onto card immediately or by XX/XX/XXXX, customer will not received services. Customer has requested full amount of {$100.00} onto new card provided by XXXXl Prepaid Company. XXXX XX/XX/XXXX There was unauthorized transactions made on my XXXX Pre-paid MasterCard : Number : XXXX XXXX XXXX XXXX Valid Thru : XX/XX/XXXX XXXX : XXXX Customer would like to dispute the transactions and a refund immediately for the following amount. XX/XX/XXXX XXXX XXXX XXXX Posted on XX/XX/XXXX at XXXX Memo : Debit : Signature purchase from XXXX XXXX XXXX XXXX XXXX XXXX Card ending in XXXX {$12.00} XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX at XXXX Memo : Debit : Signature purchase from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Card ending in XXXX {$13.00}
11/30/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • OH
  • 44122
 Web
On XX/XX/18 : {$1800.00} went missing from my NetSpend debit card account. The time of this unauthorized transaction was XXXX cst. Found out from NetSpend that this was a XXXX XXXX transaction. I told NetSpend that I have nothing to do with XXXX XXXX and that I don't even have a XXXX XXXX account. I even got XXXX XXXX on the line with NetSpend and myself on XX/XX/18, and the XXXX XXXX employee even told NetSpend that I don't have an account with XXXX XXXX. NetSpend said they can't stop this transaction from going through they can't block it even though I told them that this was not authorized. They said that after 15 days by XX/XX/XXXX if this transaction is still in pending status they will release the {$1800.00} back into my account. They also said I can't file a dispute until the transaction goes through yet meanwhile even in pending status I don't have access to my own money that was taken. My rent is due Saturday XX/XX/XXXX which I can't pay in fact I can't do anything can't by food. Please help me. I have no idea exactly how this could happen. NetSpend shut down the debit card and sending me a new card. I still don't have my funds and this has me sick to my stomach and I can't sleep good. If you need more information please let me know. Thank you.
12/14/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Managing, opening, or closing account
  • CA
  • 902XX
 Web
Netspend put my tax refund on a card. When I used it at XXXX store to buy a XXXX ticket, Netspend blocked the card from me using it claiming possible Fraud, What resulted was months and months and months and money spent at XXXX XXXX trying to jump through every hoop to prove I was owner of the card and that no fraud had occurred by emailing, calling, faxing THAT RESULTED IN THEM KEEPING ALL MY MONEY .... IN THE END, THEY SAID THEY RETURNED IT TO THE IRS ... but the IRS says they have no such return. The amount was approx. {$1800.00} ... but since we lost our apartment, my car, our marriage, our children 's respect, and my job due to the time, energy, effort, and resulting medical diagnosis of XXXX, I really can not put a dollar amount on the devastation this company has caused me. I want this company to be held responsible for knowingly practicing acts of dishonesty, setting up help call lines answered by individuals who lie saying they are located in Texas and are not, and do not ever intend on helping the customer. I have documentation of every call, up to XXXX minutes each time, and want to be reimbursed my tax refund and an additional amount to compensate me for the physical, psychological, and financial damage this company has caused me. Thank you.
06/16/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • FL
  • 32114
 Web
I was with XXXX XXXX XXXX for more then a year I received numerous deposits From XXXX XXXX every week as well as funds released from bank of XXXX after there relationship ended we were instructed to take all funds out accounts by transfer which I did whatever issue or violation occurred I was not aware of nor was I given an opportunity to fix said issue my account was immediately " close '' with any form of notice from the company which left me stranded and broke due to them not returning my money in the amount of {$1800.00} I was then asked to verify funds which I did as well as verify my identity My XXXX claim and the account in which funds were transferred from still no change and no response for months so then it was escalated and I was told to submit an letter of indemnity and hold harmless which was close to impossible to get get from bank XXXX XXXX XXXX due to the relationship ending and the contravercy of the matter so now where headed into 18 months I've been requesting and submitting the thing s they asked to no avail they have never gave me a written or verbal explanation as to why they were holding the funds and now because of the Time it has taken the originating account has been closed so this my final attempt to get wat belongs to me!
02/25/2016 Yes
  • Prepaid card
  • ID prepaid card
  • Fraud or scam
  • AZ
  • 85027
 Web Servicemember
I received a Prepaid Debit card in the mail with my name on it from a company called " NetSpend ''. The letter that came with it explained how to active it and the costs. I was very upset that the card was created with my name and put in the mail. Even though this card was " prepaid '' it had my name on it. Anyone who received it could have used it to establish credit in my name. I called the company to ask them to take me off the mailing list and how they got my name? An automated recording started and asked for the credit card number ( which I destroyed so I did n't know it ) or my SSN. How would they know my SSN? The call was then answered by a person. I asked the customer representative about it and he stated I was n't in the system. I asked him to remove me from their mailing list and make sure there is no account with my name on it. He stated I was n't in the system. If I was n't in the system how did I get issued a prepaid credit card? I asked to speak to a supervisor and waited over 10 minutes which the representative said was still busy and I should try to call back later. I am very concerned this could lead to identity theft. I still do not know if this company has an account with my name open or if it has removed me from the mailing list.
05/29/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • KY
  • 42071
 Web
They're was a negative balance from 2021 XXXX XXXX card Due to false charges that could not be resolved I overdrafted XXXX to recover the over XXXX charges I got a control NetSpend card I was assured that this card would not be affected by the XXXX XXXX card XXXX was transferred to the card by social security I withdrew XXXX from card and made a XXXX purchase at XXXX and XXXX purchase from XXXX XXXX attempted to reverse the charge Which would of left a balance of XXXX Four days of them telling me they would contact all access And have them remove my Previous debt I attempted to contact XXXX XXXX no number worked not on card not online They wanted me to give them a additional XXXX on top of the money they had taken They also told me that they would send me a check in the mail but do not offer to send it with a tracking number n I do not believe that they would send it Today I asked for the XXXX XXXX number to get them to remove the block they informed me they were the people I would talk to concerning the block I'm facing XXXX XX/XX/XXXX and stand to loosing everything I own due to they're actions I can not wait for ten working days to receive my check I have attempted to speak to social security and control supervisor I have all this on audio
08/23/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 329XX
 Web Servicemember
I have called Netspend several times Over the coarse of 2 to 3 months regarding fraudulent activity on my account. Ive had almost XXXX representatives lie to me, Ive had representatives hang up on me and put me on hold instead of filing the charges. As of today, Netspend has told me that the fraudulent activity on my account was me! This is ridiculous and it is fraud at its finest. This company does not need to be in business. The charges were as follows I am disputing the following transaction ( s ) that were charged fraudulently to my account without my authorization : Amount Merchant Name {$53.00} XXXX XXXXXX/XX/XXXX {$25.00} XXXX XX/XX/XXXX {$250.00} XXXX XXXX XXXXXX/XX/XXXX {$16.00} XXXX XXXXXX/XX/XXXX {$11.00} XXXX XXXXXX/XX/XXXX {$93.00} XXXX XXXX XXXX FL XX/XX/XXXX {$23.00} XXXX XXXXXX/XX/XXXX {$240.00} XXXX XXXX XXXXXX/XX/XXXX {$33.00} XXXX XXXXXX/XX/XXXX {$130.00} XXXX XXXX XXXX FL XX/XX/XXXX {$80.00} XXXX XXXX XXXXXXXX MA XX/XX/XXXX {$33.00} XXXX XX/XX/XXXX {$33.00} XXXX XXXXXX/XX/XXXX {$430.00} XXXX XXXX XX/XX/XXXX {$11.00} XXXX XXXXXX/XX/XXXX {$23.00} XXXX XX/XX/XXXX {$81.00} XXXX XXXX XXXXXX/XX/XXXX *NETSPEND PURPOSELY HAS REPRESENTATIVES MESS UP CLAIMS JUST TO DENY YOU AND TELL YOU THEY ARENT FRAUDULENT. I will be seeking a lawyer.
12/28/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • GA
  • 30066
 Web
I received a Netspend Prepaid Debit Card for XXXX, XX/XX/XXXX. On XX/XX/XXXX I attempted to activate my card. After submitting my information via Netspend 's activation portal, I received an error message. I have attempted to activate my card via Netspend 's web portal, but I am instructed to call XXXX. The toll-free number only allows interaction between me and the phone system, it does not allow me to speak to a human, and there is no option for me to activate my card. I contacted Netspend via XXXX and while they responded to my message, they have failed to provide me instructions to speak to a human. Additionally, this company requires you to input your social security number in order to activate a *Pre-paid card! * - a Pre-paid card that already has funds in it. I have a suspicion this card is fraudulent as it has been fined by the FTC before. As of this report, I am unable to use my funds that have been pre-loaded into the card. I would stay away from Netspend and all of their services, and feel horrible for the person that pre-loaded funds into the Netspend card I got as a gift for XXXX. I would advise everyone that sees this message to stay away from Netspend and their services, and I hope the FTC shuts down this company for good.
09/08/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 17110
 Web
I am a victim of fraud and filed a claim with NetSpend on XX/XX/XXXX for {$2100.00} ( claim # XXXX ) for money fraudulently debited from my account. OnXX/XX/XXXX I received an electronic notification from NetSpend stating the " disputed transaction claim has been resolved and after investigating your claim, we have confirmed that the error ( s ) should be corrected. $ that was erroneously charged will be credited back to your account today. Any associated transaction fees will be credited within 10 business days. '' Today is XX/XX/XXXX and the funds have not been credited back to my account. I have called three times, spoken with XXXX, XXXX, and XXXX. They stated the email was a mistake and it " happens all the time. '' I explained the only written notice I received states my investigation was complete and an error occurred and per Regulation E the error must be corrected within one ( 1 ) business day. I was hung up on, transferred, and each individual refused to resolve this issue by providing the credit I am entitled to, that was promised in writing, and that is required under the law. I have attached documentation of the notice and I am requesting NetSpend immediately credit my account in the amount of {$2100.00} and any applicable fees.
04/06/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 38141
 Web Servicemember
My daughter ( XXXX ) just got a job and needed to get her pay check direct deposited. I tried to add her to my Netspend debit card account. I had to email the company 's verifications department with a copy of her birth certificate and social security card. In the meantime, my debit card account was locked, I could not make any purchases with my card. And, they held her direct deposit from her employer in a pending state for 3 days, XX/XX/XXXX through XX/XX/2022. After I uploaded the information to them they denied my request to make her an extra card holder. They wanted me to upload my driver 's license and social security card. I refused to do so because I had already done this 5 years prior when I opened the card account. Also, when I spoke with the customer service representatives they did not tell me that any of my information needed to be uploaded. In fact, I spoke with them XX/XX/2022 at XXXXXXXX XXXX and they told me that the only thing needed was my daughter 's information. Previous phone calls revealed that the customer service reps are telling people the only way to get an extra card holder on the account is to give your social security number to them over the phone. I feel this is a security breach and a violation of the law.
08/24/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • NV
  • 89431
 Web
I requested and was sent two Netspend Debit cards that did, and, or do have {$1000.00} and {$12000.00} dollars in them repectively. These cards I did activate by telephone, at the Netspend numbers given on the envelope, insert that I got with the cards, and also the number on the cards. The numbers were : XXXX, XXXX and also XXXX. These cards I have been trying to use here in XXXX County, Nevada. I have got several different ATM and tranaction highlight LCP statemnts back ; including Restricted Card, Ineligible Account, No Funds In Account, and salso Incorrect PIN. I know theese print LPC statements to be false, and some times, and most often at all a receipt looking LPC statent is prined just like a receipt woulld be printed for the would be purchacen except that it says DECLINED in bold letters at the bottom or some where near there. The guys from XXXX XXXX XXXX XXXX used to be proliferant at this, and they did it all the time years ago. I suspect that it is them once again. Other dlinined prints and statemnts simply seem to come sometime from a private oerator with a declinator remote. I idnetified his name once as XXXX XXXX near the XXXX XXXX XXXX XXXX restaurant in XXXX, Nevada near the XXXX XXXX XXXX Sore. Please help correct this.
02/26/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • KY
  • 402XX
 Web
I have been locked out of my PayPal prepaid MasterCard account all my weekly pandemic unemployment goes into everyweek. It has been weeks since I've had access to my account I have bills to be paid. I have called and ordered a new card repeatedly. I have updated over the phone repeatedly my address my social security number and Everytime j call they say they have no way to verify my account but then they gave me a special reference number XXXX in order to verify because I literally called so many time and complained and once again today after 10 of card already supposed to have been sent to me express that I paid extra shipping for did not arrive I called again XXXX XXXX XXXX and even with giving them the reference number they say they can verify my account because I cant give them my most recent deposit amount because I can't get I to my online portal to see my account which is why I'm calling them and then I can't verify my account cause they are saying the info I'm giving them is I correct but it is correct cause the previous time I called they promised they corrected it and gave me that reference number to use just in case ... I have over XXXX dollars stuck in my account and I need my money and I'll be filing a police report as well.
09/07/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 94103
 Web
XX/XX/2023 {$21.00} XXXX XXXX XXXX XXXX XXXX XXXXXXXX my card was deactivated and not usable. I didn't go to XXXX. The paperwork shows obvious fraudulent activity yet NetSpend refuses to give me a refund. Also I have been blocked from XXXX XXXX for staging and I only made a deposit on or around the XXXX to XXXX so I could send money to my son XXXX. We've never had any royalties or other information to access whatever they're accusing me of. I've been denied refund for purchases on XXXX that I didn't make. I spent {$5.00} for a new card and then I was blocked. Someone is always changing my information to my debit/credit cards. Email and phone numbers change so I can not access. My address gets changed without my permission. XXXX XXXX XXXX XXXX has never sent me a bill. My information changes without my permission. XXXX charged it for {$20.00} without me presenting the card once and both {$10.00} transactions I didn't get a product. I'm being targeted by everyone and no one has given me a reason. I'm be extorted. I'm being kept from my son for four years purposely. I was denied a {$40.00} XXXX ride to the airport and I had {$89.00} available on my XXXX XXXX credit card. I missed my flight to see my son. I lost @ {$260.00} for the ticket.
12/25/2019 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • NY
  • 10016
 Web
On XX/XX/2019, There were four unauthorized transactions made on my account totaling {$690.00}. These transactions were happening as I was at home. I went to see if I had misplaced my debit card and saw that it was right there in my wallet as these transactions were occurring. Someone had compromised my information and was making atm withdrawals at two different locations with my information. I filed a dispute with Netspend. They did not assist me. I have contacted corporate and have only received one e-mail from them promising to assist me and asked me how They can reach out to me. I have not heard anything else in days and it is now XX/XX/2019. My card should not have been compromised this easily and now I am out of {$690.00} and Netspend has not asissted me at all. Furthermore, they promised me a provisional credit until the investigation is complete. They came back only a day after I filed the dispute and said " they found no error '' so my account would not be credited. I know they did not do a thorough investigation into this matter. I would like to know what happened to my funds and how my card was compromised and I would like my funds returned to me. Netspend had a responsibility to do a thorough investigation and they did not.
12/01/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 92883
 Web Servicemember
The early part of XX/XX/XXXX, I established Direct Deposit with this Prepaid Account for both my XXXX XXXX and Social Security XXXX payments. I have been receiving payments every first of the month from the XXXX XXXX and every second Wednesday of the month from Social Security for over ten years without fail and without any issues until today ( XX/XX/XXXX ). I foresaw that there could be a challenge with receiving my Direct Deposits when there was absolutely no communications through this Prepaid Account regarding receipt of electronic direct deposits of my XXXX payments, so I reached out to Netspend by both phone and internal contact support to address this. I was assured that there would be no issues in the safe process of my funds when the time came. I already accepted that this Prepaid Account did not have to honor their promise of " 2-days early Direct Deposit '' which should have been on ( XX/XX/XXXX ) because, even if it would have been nice to receive the money early, it was not required of this Prepaid Account to honor it, which they did not honor. Yet, calling to see why they have not released my money on my actual payday which is ( XX/XX/XXXX ), today, there is no excuse of reason for me not receiving my money on my payday.
11/30/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • WY
  • 82007
 Web
I went to buy a prepaid visa at the gas station in XXXX wyoming about XX/XX/2023. Once purchased I tried several times via phone and internet to activate the card. It continued to deny me access to a card I prepaid for and had already put XXXX dollars of my money on. I had to wait till the following monday to call the company. When I called they informed me they could not give me access to an account because they could not identify me. I did this for over XXXX hours till finally it was revealed I had already had an account and despite that it was in the positive by XXXX dollars they still could not identify me because I could not tell them my last XXXX transactions with exact numbers and passwords. but they wouldn't tell me where or who I had this account with. Then finally they said they would refund me my XXXX plue the other XXXX dollars. I gave them my address and still have not had a check. I called back again trying to get my refund for the money same thing they informed me they were sending a check but no nothing its been months I want my money back and I want access to all accounts under my name with information. Ive been told the refund is coming and its now 3 months when they promised 10 days. they promised this 2 times now.
04/17/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • IL
  • XXXXX
 Web
Opened a XXXX XXXX XXXX XXXX card online and shipped to home. Tried activating it ( Account XXXX : XXXX ), submitted driver license via upload. Company denied activation for vague reason " We received your documents ; however, after further review we have determined that this new account can not be activated. According to our records, you had previously opened an account which has been closed. We can not proceed with the activation of this new account or reopen a closed account. '' I followed up " I never had an XXXX XXXX card. Please 1 ) Provide all details for the denial, including any information regarding prior cards you believe I have held. 2 ) Regarding any prior cards you believe I have held, please provide the exacts details of the closure and why relevant to opening this account. 3 ) Please provide a copy of the terms and conditions which give legal justification for not activating the account. Please have compliance investigate and open the account after view or provide the details requested. '' There was a non-response the could not help and refused to investigate. The company has false information or obfusfacting to deny an actual investigation or providing information. This appears to be in violation of the law.
07/24/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • WA
  • 98177
 Web
On ( or about, I was out of town for a couple of days ) I received an unsolicited prepaid card from a company called Netspend. I thought it was illegal to send unsolicited credit and debit cards through the mail. I called the number below and cancelled my account and told them not to share my information. I asked where they got my info from and they said they'd call me back with that. Haven't heard from them yet. The company 's info is : Netspend XXXX. XXXX XXXXXXXX XXXX, TX XXXX The direct deposit info on the letter is Routing number XXXX Financial institution name XXXX The number to cancel and prevent further contact and info sharing is XXXX. Here are their XXXX XXXX XXXX details : Headquarters XXXX XXXX XXXX, XXXX, TX XXXX XXXX File Opened : XX/XX/XXXX Years in Business : 20 Business Started : XX/XX/XXXX Business Started Locally : XX/XX/XXXX Business Incorporated : XX/XX/XXXX in TX Type of Entity : Corporation Alternate Business Name XXXX XXXX XXXX XXXXt Ms. XXXX XXXX, Vice President Customer Experience Mr. XXXX XXXX, Senior Vice President of Operations Additional Contact Information Phone Numbers ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX
03/23/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • UT
  • 84045
 Web
To Whom It May Concern : I am writing to petition you for assistance in a matter that has caused me grave health and financial hardship, associated with Netspend. I purchased a prepaid Netspend visa debit card at a XXXX 'XXXX XXXX in XXXX XXXX, Utah on XX/XX/2020.Subsequent to my purchase, I loaded the card with {$500.00} cash ; and attempted to activate the card, but to no avail. The Customer Service Representative said she could not verify me because the address on my driver 's license was a P.O. Box and Netspend apparently doesn't accept P.O. Box 's for verification. I asked what could be done. She replied that I needed a Government issued identification with an address, other than a P.O. Box ( to which I do not have ). When I asked to speak to her Supervisor, I was placed on hold for more than an hour ( and it was the second time I called to resolve this matter ). The issue was never resolved ; and I still do not have access to my money. Again, this has caused me grave health and financial difficulties. Although I am at an impetus with Netspend, I am confident The Consumer Financial Protection Bureau can help me get a refund, or resolve this issue in a timely manner. Thank you, in advance. Kind Regards, XXXX XXXX
10/05/2019 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • WI
  • 53711
 Web
On XX/XX/2019, I received a piece of mail from a company called Netspend. I open the mail to find an offer to sign up for a prepaid debit card. I usually don't get authentic cards in the mail when I get offers, but this was a legit card that was created without my consent with instructions included to activate the card. Upon calling the number to question why I received this card -- it was evident this was not fraudulent -- because the automated recording gave an explanation as to why I received this offer. In that same call I chose to " cancel the card and opt-out of future mailings '' I'm sending this message to you because I take my credit health every seriously. It's very insulting and disgusting that Netspend is allowed to create a real account without my consent. With all of the fraud and money laundering that exists today, I could have very well thrown away the mail ( which I usually do ) that contains an actual card, and could have become a victim of fraud. It is extremely negligent for them to practice this type of advertising. This may not be fraud from an individual, but this is actually fraudulent from Netspend. I would like to know the steps an individual can take to file a lawsuit against a company like this.
07/15/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • VA
  • 23324
 Web Servicemember
I have an account with XXXX/Netspend and I authorized payment for {$600.00} to come out to pay for my car payment with XXXX XXXX. I became aware today, XX/XX/2019, that the payment that I scheduled forXX/XX/19 was returned due to NSF. I was not notified via mail to advise there was a return payment. The account at the time had a balance of {$590.00} which would have made the account short by {$3.00}. XXXX/Netspend I learned will pay for transactions if within a {$10.00} range but not if you use a Checking account. I have not had an NSF on this account the entire time which has been almost three years. I now have a 30 day late on my Credit Report because I was unaware of the NSF. I also didn't receive notice from XXXX. I feel it is unfair to customers to have overdrafts paid if they use their debit but not their checking. It's the same account and XXXX/Netspend would still be extending funds. The card I was not afforded the option on my account and now this has damaged my credit. I have tried to reach XXXX/Netspend to resolve and they only offered a sorry and moving forward to change alerts. The card I have states all access but I was not given the same treatment for customers with debit card transactions they may come up short.
03/04/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VA
  • 23222
 Web Servicemember
On Tuesday, XX/XX/XXXX I noticed a charge on my prepaid debit card for XXXX deducted from my prepaid debit card from a XXXX XXXX store. This store charged me for a phone i did not purchase and left with the merchant. I called NetSpend, who say that they credited the card. On Friday eve XX/XX/XXXX this unauthorized charge reappeared on my card, so On Saturday XX/XX/XXXX I called and explained again that this charge was not authorized, I sent them proof from my current carrier, showing that I did not authorize nor did I purchase this phone. The representative, blocked my card, without notice, and hung up on me. When I called back and requested to speak with a supervisor, three other representatives hung up on me, it took me three hours to reach a supervisor, who apologizes, and stated that the card should not have been blocked, and he rushed me another card. I got three cards that weren't active in the mail, and some snotty man in escalated billing reactivated the card they blocked that Saturday, leaving me open to this merchant. It has been over two weeks, they have not replaced my money, and are ignoring my emails regarding my dispute. They refuse to return the money withdrawn from my account or provide me a provisional credit.
10/18/2015 Yes
  • Prepaid card
  • General purpose card
  • Overdraft, savings or rewards features
  • NY
  • 11722
 Web
I purchase a prepaid card from Netspend for XXXX while trying to activate the account I was not able to do so and the check cashing facility who sold me the card do not do refunds on prepaid cards. Upon contacting Netspend I was advised that prior to six years ago a purchase was made on a netspend account in which the charges was in error a provisional credit was given and I advised the representative the account was reconciled to a XXXX balance and I no longer used the card. Upon requesting my money back from Netspend I spoke with a supervisor I requested to the supervisor this was well over six year ago and I was never made aware of any balance due on this account nor was I notify of any past due amounts. I am requesting the return of the money on this separate account and for Net Spend to validate this debt by supplying me with copies of the receipts showing my signature. I would like to add this was during a time when I was making funeral arrangements for my mother! for Netspend to withhold my funds from a separate account six years later is of great concern : Also after speaking with the representative and requesting a supervisor I was placed on hold and transfer to another representative by the name of XXXX XXXX XXXX.
12/15/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 90247
 Web Servicemember
I am writing this notice for my dispute that was not settled with my refund. The company is NetSpend, a prepaid debit card. All of the transactions occurred on the same day, XX/XX/2020. The transactions started on XX/XX/2020 and posted on my account at XXXX. The next 15 transactions all taking place in XXXX Washington, are the transactions I am disputing. The amount taken from my accounts exceeds {$1400.00}. I live in and have not left XXXX XXXX XXXX CA, in over a month. I have my debit card with me and was not lost at the time of these transactions. I tried to make a purchase on XX/XX/2020 at XXXX XXXX XXXX XXXX, in XXXX XXXX XXXX at XXXX and that transaction was declined. That is when I noticed all of these transactions made in XXXX Washington and all of my money taken from my account. At that time I still had my debit card with me. No one else has access to my account and I have only the one debit card attached to that account. I have also filed a police report with the XXXX XXXX XXXX Police Department. The report number is XXXX. If you have any questions about the report, the XXXX who took it said you can call them at XXXX XXXX XXXX XXXX. Thank you and if you have any further questions feel free to email me back
01/19/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • NC
  • 280XX
 Web
I received a XXXX 's XXXX XXXX that looks as though it goes through a financial institution called " XXXX '' ( this seems to be their website : XXXX ). The problem with this advertisement, I guess I would call it, is that it has a card number and my name pre-printed on the card. It also has my name, address, a routing number and account number listed on the front page of the letter. While this is prepaid, you have to read the small print behind the card to understand to really understand what this card is and that your credit was not checked for this card. I was very concerned at first because it had all of the account numbers, my name printed, and I thought they ran a credit report. At first, I thought it was a real credit card put in my name. Why should I have to take the time to shred this information and a card, when I never asked for this. It causes unnecessary stress for the consumer and could be misleading to an elderly person. This is poor advertising and it makes me think poorly of XXXX and this XXXX institution. If my name was not pre-printed on this, it didn't have an account and routing number before being activated, and it was very obvious in the letter that this was not run through my credit ; I would be okay.
08/09/2015 Yes
  • Prepaid card
  • Transit card
  • Unauthorized transactions/trans. issues
  • CA
  • 91737
 Web
To whom it may concern ; My name is XXXX XXXX and I am a previous Netspend cardholder. On XXXX/XXXX/2015 I filed a claim for unauthorized charges. I received correspondents in the mail on XXXX/XXXX/2015 informing me that claim # XXXX was found in my favor and {$180.00} would be refunded to my account. Unbeknownst to me, my account was closed on XXXX/XXXX/2015 without reason. I was never informed of anything suspicious on my account nor was I informed that my account was even being closed. On XXXX/XXXX/15 I tried logging into my Netspend account only to receive a message to call customer care because my account was locked. At that time they informed me that my account was closed and the funds were issued to a check and sent out to my address on XXXX/XXXX/15. I have yet to receive anything in the mail and any helpful answers for Netspend Customer Care. I even opted to have the check canceled and the funds put into a relative 's Netspend account. I 've read numerous accounts and complaints about closed account owners never receiving their check as promised. I can not afford to be one of those. If the check was sent out from Texas on XX/XX/XXXX, I should have received it by now. I just need my funds returned please. Thank you.
02/03/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • FL
  • 33713
 Web
My name is XXXX XXXX, I recently had a series of unauthorized foreign transactions, signature transactions from XXXX. I am in Florida, have been in Florida for going on 12 plus years now I have never left Florida. They some of {$1000.00} was taken out of my account without my permission. I was sitting in my bed at night watching my bank account as someone repeatedly charged my account {$13.00} over and over and over. I actually had to get up out of bed and run to the ATM and pull out as much of my money as I could before it was all gone. I've filed a complaint with my bank and they told me that I had to wait 10 days before they would issue the funds temporarily. Today is the XXXX day, the XXXX of XXXX. They told me that I would have my funds today and again now they're telling me that I could have to wait 45 to 90 days. I don't have a lot of money now I have late fees I can't pay my rent so not only am I missing {$1000.00} for my bank account I have to come up with XXXX different late fees and this is a nightmare. My bank is with NetSpend XXXX XXXX. Do not get any sort of account here. I have had several issues with this Bank and this most recent issue is way over the top. I've had an account here for going on 2 years now.
11/22/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MD
  • 21117
 Web
On XX/XX/XXXX, I decided to start making payments for a future cruise on XX/XX/XXXX XX/XX/XXXX XX/XX/XXXXs scheduled to depart on XX/XX/XXXX from XXXX XXXX. I made payments to XX/XX/XXXXXXXX XXXX bi-weekly for {$100.00} each below are the dates that payments were made for a total of {$1300.00}. The payments I made should have been paid to XX/XX/XXXX XX/XX/XXXX XX/XX/XXXXs but never received since XXXX XXXX owner of XXXX XXXX XXXX chose to use other credit/debit cards that were fraudulent while keeping the funds I sent her for herself. XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX cancelled all reservations. Attached is the cancellation notice, letter confirming fraudulent activity and Federal Bureau of Investigation ( FBI ) complaint confirmation. I am requesting all listed amounts to be refunded to my account with Netspend. Thank you for your quick help in this matter. I am providing additional information to dispute the following transactions : {$100.00} XX/XX/XXXX {$100.00} XX/XX/XXXX {$100.00} XX/XX/XXXX {$100.00} XX/XX/XXXX {$100.00} XX/XX/XXXX {$100.00} XX/XX/XXXX {$100.00} XX/XX/XXXX {$100.00} XX/XX/XXXX {$100.00} XX/XX/XXXX {$100.00} XX/XX/XXXX {$100.00} XX/XX/XXXX {$100.00} XX/XX/XXXX {$100.00} XX/XX/XXXX TOTAL : {$1300.00}
02/25/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 902XX
 Web
On XX/XX/XXXX I filed a fraudulent Dispute that there are multiple unauthorized fradulent charges on my account which totals up to {$9200.00} and My log in user name and password was changed my debit card pin number was changed. I'm not familiar of this citys and locations of this fradulent unauthorized charges that took place on my account I have never visit this cities that The fraudulent unauthorized charges happen I'm not familiar from this cities that a fraudulent unauthorized charges happened and I don't even have a history of being in this Citys that the fraudulent unauthorized charges happen on my account and I'll XX/XX/XXXX I got the final decision from the investigation Department saying that they did not find any error occurred on my account and they have documents to support that, first of all I did not file a dispute that there's a error occurred on my account I filed a fraudulent unauthorized charges dispute on my account, second of all my login has been changed and my Debt card pin number been charged, after knowing all this how can you make a final decision not to credit my money of {$9200.00} that was fraudulent stolen from my account. Claim Date : XX/XX/XXXX Claim Number : XXXX Claim Amount : {$9200.00}
04/28/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • WA
  • 98665
 Web
I received my unemployment on my NetSpend card I have for weeks and weeks it's never been an issue for me to get it don't have a card attached it and have tried several times to have a card sent to me they keep saying it's delivered yet my mother 's address has not received any NetSpend cards so every week I have to call and transfer money to a different NetSpend account I have that has a card attached to it this is never been a problem now all of the sudden because I had a disagreement with somebody in their call center I have to verify my identity I sent them a state issued valid identification card with the address matching my account any entire tax return from 2019 with my full social security number displayed as well as a bank statement with matching address as well still they refuse to give me access to my money I've given who I am they know without a doubt is my money so why does my address have anything to do with giving me my money the government put that money on there for me and somehow they think they can keep it please help me to resolve this issue without having to wait 2 weeks for a check in the mail when my bills were due yesterday thank you also, the card number I provided is actually the account number.
07/27/2015 Yes
  • Credit card
  • Credit card protection / Debt protection
  • IA
  • 52404
 Web
My wallet was stolen with my Western union XXXXcard inside. I filed a loss report right away with the Local Police and then with Western Union. Western Union declined to return my funds -- nearly {$3000.00} -- saying that they did nothing wrong do n't have to return my money. I was told that I should have called them first instead of the Police. The police that the thief on video taking my wallet and then using the card to purchase items. I called them as soon as possible and gave them the transactions that had been incurred by the thief. They ran them and paid them anyway. I have appealed to WU XXXX times, contacted Iowa XXXX XXXX, Iowa Attorney General and was then referred to your organization. I called your offices first and spoke to someone most helpful. She told me that I had taken the correct steps and that I am indeed entitled to my funds back -- less {$50.00}. This money is my Social Security money and I had been waiting for several months. This is my first payment. I 'm losing my house because I 've not had these funds to pay on my mortgage. Western Union on behalf of XXXX declined to return my funds. Please help me get the money back. I feel like I 've been robbed by them. Not only by the thief.
06/11/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NY
  • 11701
 Web
Netspend new accounts ask for two forms of ID ( government ID and utility bill ) be sent to an email and there is also a phone prompter questions to verify a new identity AND the document does not say anything about verifying your social security number nor does it ask for any of this. Sending these documents to a system we believe is outsourced where there can be identity theft problems in other countries. They have refused to grant me my verification so I called them to get my {$10.00} released and they said I can just spend the money on the card and later close the account. They have blocked my online transfer facility after they told me that I could facilitate that if I got a new card and that advice was wrong. I have sent back to them a screenshot of the initial online form where it requests these two forms of verification for who I am - and not a verification of my social security. After all, it's a prepaid card and they are not giving me any credit. The email that they are giving out to use has the wrong address they told me at customer service. Mail Delivery System XXXX is what you receive but the email is to Documents XXXX, and thy have a mail delivery problem. This is no way to send out personal documents.
09/23/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TX
  • 77006
 Web
I have spoke multiple representatives representatives about activating a netspend XXXX debit card I purchased and loaded money onto. On each and every call the representatives would not help nor give me any information till finally onXXXX representative told me that I had a Netspend XXXX XXXX account that was negative and I explained and over that, that account was not mind but instead of giving me to a fraud representative to make a report they kept sending me back to the automated system which made me put in the current XXXX debit card I purchased and then sending me back to another representative all over again this happen about 12-15 times. Everyone of them said I cant help you and refused to get me to a department to discuss or file a fraud claim on whatever the Netspend XXXX XXXX account they are saying is mine. They were unprofessional and at times transferred me just because they didn't want to deal with the situation. I spoke with an agent XXXX who refused to provide myself with his information to make a complaint against him or the many other representatives of Netspend. I was told I'm not eligible for a Netspend due to the fact that there is a negative and that is a negative account that I didn't open.
04/05/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 92802
 Web
I discovered I was a victim of identity theft and after doing a police report I was advised to reach out to any sites I may have online rather my bank or what not. So I did and I also was advised to dispute any unauthorized charges that I didn't make or benefit from a few places were easy to deal with except NetSpend I reached out Everytime I saw a charge, even going backwards to when we think the fraud begain. I told NetSpend about the I'd theft and advice I was given about reporting I sent evidence of the notice of I'd theft and yet they still denied my disputes and kept saying the checked and charges were valid and I told them just because a merchant says a transaction took place doesn't mean it was done by the actual account holder. Yes I erred in writing my pin real small on back of my card on the stript. Two years ago I was injured in a car accident and the XXXX has caused slow recall, forgetfulness and so I have to write things down. I just want my money back but now they closed my account and only sent me my money I had in my account but nothing from the disputes I filed. I already felt violated by the i.d . theft but to add this in top just made my XXXX and feeling of violation of privacy, invasion worse
05/19/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • HI
  • 96793
 Web
NETSPEND sent me an unsolicited debit card in the mail which I received on XX/XX/2020 with my correct name and address on it. I tried to call without activating the account but the options weren't available on the phone numbers provided. There was no customer service number on the card. I tried the fraud number but it only gave options which included the card number or personal ID information. Anyone could have taken this card from the box and used it in my name. If there is no law for disallowing this behavior there should be. There should also be a customer service number on the card for anyone to use whether their service is agreed upon or not. I understand that if stolen, my identity could be vulnerable. Also, I am not sure how they know my last four letters of my social security number which they wanted me to use to verify my identity to obtain assistance on the phone. I proceeded to investigate on line actions I could take to prevent an unsolicited card strapping me with this additional protective action on my part to protect my finances and identity. I froze my credit and I am making this complaint. This has been about a day 's worth of effort on my part for receiving an unsolicited debit card in the mail.
01/27/2024 Yes
  • Prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IL
  • 60411
 Web
Went to XXXX in XXXX Illinois on XX/XX/XXXX " with a positive pay '' check ( {$4300.00} ) Its required to be verified before cashing. So since the check had XXXX on it i decided to go there to avoid check cashing fees. The teller attempted to cash the check before verification which kicked the check out as fraud. She then called to get the verification code which they provided her with which allows the bank ( XXXX ) to be paid. She then attempted to cashed the check again which came back as fraud again. There was nothing she could do therefore I left XXXX and called my issuing bank ( skylight financial/ netspend to void the check. Long story short the check couldn't be voided due to XXXX was provided the authorization code which entitled them to the funds. Well they ( XXXX ) did receive the funds on the XXXX of XXXX but and returned it on the XXXX since I was not their customer. Well today is XX/XX/XXXX and my issuing bank ( skylight/ netspend says nothing was returned to them. l 've been to XXXX several times since aswell as called skylight/netspend several times with no help. Those funds were a loan from my XXXX tax refund and my family is in dire need we are now facing in Eviction from our home. Please help!
10/30/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • IN
  • 46062
 Web
I received an unsolicited credit card in the mail from " NetSpend All-Access ''. I received this during the week of XX/XX/2022. I never requested or applied for this card and I have never had any type of interaction with this company. The card I received in the mail appears to be a fully-functional XXXX credit card with my full name, credit card number, expiration date, swipe reader strip, and 3-digit security code. The credit card also came with a corresponding bank account number and routing number. If anyone were to get hold of this card, say, from the trash or a mistaken mail delivery, they would now have a credit card and/or bank account associated with me along with full instructions on how to activate it. It is my understanding that sending unsolicited credit cards is illegal and I would like to file a formal complaint against this company for this behavior. I have not attempted to directly engage this company. Since I have never had any dealings with this " NetSpend '' entity, nor have I ever heard of them, I am worried that attempting to contact them would allow them to gather more information about me to either sell to other unscrupulous firms or embolden them to continue their undesirable behavior.
12/17/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • TX
  • 75287
 Web Older American, Servicemember
I have several XXXX XXXX Accounts. Today I Deposited {XXXX} via XXXX XXXX XXXX into my Account. I then needed to Change my Password and Address Update because it still had not been done despite my doing so several times. A CSR ( Customer Service Representative ) Politely Change all my Information and tried to send a Password Reset to my email and I did not receive. Upon Checking, she found out Fraud Department had Locked my Account. We contacted Fraud Department and they requested I fax copy of my SSN Card and Several Pieces of Mail showing my New Residence which I immediately did. I was told it should take 2 hours. After more than 4 hours elapsed I contacted Netspend again only to find out that the Fraud Department will be Closed Until Monday. They Took My Money, Pretended to Help Me, Lied about Unlocking my Card, and Now I can not access my Card, nor my Money, and can not reach anyone to assist me. They knew they were not going to help me yet had me completely verify all my information to 3 different CSR 's and 2 Supervisors and 1 Fraud Agent and I still can not access my Card nor get my Money. I need help PLEASE. Thank You. Sincerely, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
05/01/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • NJ
  • 081XX
 Web
In XX/XX/2020 netspend had closed My bank account and will not give me my money that was refunded from merchants that was refuned back to my closed account during this 2020 pandemic. my social security and ssi check was going into this previous account and they closed my account on me without informing me that they done it and my checks went back to the us treasury.i was without aid for 30 days because they have closed my account and will not let me open a new account with netspend. netspend is not giving me any money that i was refunded from merchants at all. netspend will not transfer my refunds to my new bank account or to me in a check form.netspend account is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX nj XXXX XXXX XXXX XXXX claim # 1 claim date XX/XX/2020 claim # XXXX amount {$50.00} claim # 2 claim date XX/XX/2020 claim # XXXX amount {$50.00}. net spend phone number is XXXX XXXX XXXX XXXX.thank you so much i want them to tranfer my refunds to my new account XXXX XXXX rt # XXXX acct # XXXX.the netspend account is closed and they are keeping my refunds during an national emergency.i dont owe them netspend no money at all..if i did owe them its their fault because netspend closed the account themselves.thanks
05/17/2016 Yes
  • Prepaid card
  • General purpose card
  • Fraud or scam
  • AR
  • 72315
 Web
Hello my story is simple. A female called Netspend ( a debit card ) company and had my card cancelled. Then had a new card sent to her address. Yes she had my personal info saved on her computer. Something I did n't know about. she was able to change security questions, user name, password etc. I was able to prove that was n't me who called. So the card sent to her address was cancelled and I was issued a new one. I did a police report and contacted credit bureau. I need proof she is the one who did it. So I called Netspend to send something anything showing all the notes on my account. They said no can do. So guess what. the lady will not be charged. No she was not able to spend any money but she still stole my identy to have a new card sent to her address. All I want was a print out of my account activity. I could n't get any help. All I got was I 'm sorry. Well I 'm upset just do to the fact that she know she got away with it cause I had no proof. Now she see. Me and smile or laugh in my face. I do not trust any debit card companies any more. I know it 's not their fault but aleast i could have gotten a little help just so she be punished for something. No I 'm not wealthy so I was not able to get a lawyer.
12/20/2018 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Unauthorized transactions or other transaction problem
  • NV
  • 89108
 Web
XX/XX/XXXX Netspend sent a charge back from an online gaming website for XXXX XXXX for XXXX XXXX {$10.00} XX/XX/XXXX deactivated account through XXXX XXXX XXXX ( XXXX ) for won charge back at that time I had paid XXXX and cash XX/XX/XXXX Netspend credit {$5.00} for XX/XX/XXXX XXXX coins XX/XX/XXXX complaint about money left on account XX/XX/XXXX {$110.00} credit Netspend XX/XX/XXXX XXXX XXXX XXXX {$280.00} credit I had 2 prepaid account through XXXX and was unaware of the multiple transactions from XXXX XXXX XXXX XXXX I recently received $ XXXXcredit from XXXX for partial from XXXX I went to Netspend requested remaining balance on XX/XX/XXXX XX/XX/XXXX Netspend decision was because it was after 60days I can't do anything that unfair this website is aware of my complaint of the unauthorised transactions and not dispute the refund its Netspend were my account is i haven't dispute charge back with XXXX XXXX XXXX with XXXX I don't understand if the company is will refund why can't the company i trusting my Money with didn't notice these multiple transactions I don't receive monthly transactions please help on what is it that I need to do I can't let this company just keep my earned hard money thank you XXXX
12/16/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IN
  • 46322
 Web
On Wednesday XX/XX/XXXX I had several transactions taken off of my card from a suspicious location in XXXX, XXXX. Upon getting the notifications I attempted to contact Netspend whom I use for all of my banking needs and the automated system indicated I needed to call back in the morning. I called in the morning and another transaction went through as I was explaining to the representative what happen. The representative informed me he would reverse the charges and i would receive a new card in the mail. I called today XX/XX/2022 to make see how long it would take to reverse only to be told by another represents that it was nothing they could do. I live in XXXX, Indiana. I have never been to XXXX XXXX and I dont know anyone in that country. I didnt give anyone permission to use my card or my account and Netspend dropped the ball by allowing multiple transactions to go through in which {$1100.00} was taking off of my card with no phone call or no block on the card. Netspend expects me to wait on them to give my money back when if they had a 24 hour phone number to dispute transactions the card wouldve been blocked right then and there. Netspend s customer service has dropped the bell and I want my money back.
04/08/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MS
  • 39501
 Web
My debit card and my identity with all my private information was stolen and used to make several unauthorized ATM withdrawals and unauthorized Transactions during a 30 day span from XX/XX/XXXX thru XX/XX/XXXX starting with ATM withdrawal amount of {$62.00} {$2.00} another in amount of {$82.00} {$1.00} {$2.00} another in amount of {$2.00} {$1.00} {$1.00} XXXX {$1.00} another in the amount of {$42.00} {$1.00} {$1.00} {$1.00} another in amount of {$200.00} {$2.00} {$1.00} and another in amount of {$62.00} {$2.00} then there were merchant purchases on XX/XX/XXXX at XXXX XXXX XXXX in the amount of {$9.00} a disputed transaction at XXXX 's on XX/XX/XXXX amount of {$5.00} unauthorized transactions on XX/XX/XXXX at XXXX XXXX amount of {$8.00} XX/XX/XXXX at XXXX XXXX amount of {$10.00} XX/XX/XXXX at XXXX amount of {$8.00} again XX/XX/XXXX {$6.00} XX/XX/XXXX amount of {$13.00} and again XX/XX/XXXX amount of {$5.00} XX/XX/XXXX at XXXX XXXXr amount of {$63.00} XX/XX/XXXX XXXX XXXX XXXX XXXX amount of {$6.00} and {$7.00} XXXX XXXX amount of {$38.00} {$2.00} XX/XX/XXXX {$11.00} and {$5.00} XX/XX/XXXX at XXXX 's amount of {$21.00} XX/XX/XXXX {$8.00} and XXXX amount of {$110.00} XX/XX/XXXX XXXX XXXX amount of {$32.00}
09/17/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • CA
  • 90731
 Web
I 'm on XXXX, when I finally won my case I needed a bank so I can have my checks directly deposited. I opted for a Netspend card, I thought I had researched it, but apparently not. The check I received from XXXX was {$75000.00} I had made some Purchases, then I noticed money was disappearing, charges were made from XXXX for a cell phone unlock thing. I do n't have a cell phone. Double charges, That was how I noticed I was being ripped off. I contacted Netspend, nothing, they hang up on me, tell me lies, I come to find out that its an offshore call center. The first thing they ask you is your SS #. There is so much to this., We finally got somebody from Netspend in the XXXX to talk to us, but then he gave us the run around. Lied to us, did absolutely nothing to help. He even said he would send me a copy of my account info, when he did they charged me {$5.00} for it. Bottom line is I 'm missing at least {$20000.00}. My family and I spend a year homeless because of my XXXX, we 're about to be there again. I need my money. All I want is my money back. If you check online on how many complaints there really are on this company, in the last month alone, its crazy and wrong. This company should not be in business.
04/27/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • CA
  • 91306
 Web Older American
I called Monday XXXX XXXX to get an additional card. I was told it would be $ XXXX for extra card, ( not free as advertised ) I asked if there were a way to expedite shipment. XXXX XXXX Dollars for 1-2 d ay shipment. they would waive the card replacement fee. I called the next day to confirm. They had canceled the new card. I asked of ra replacement. the employee kept insisting that I cancel my current card that was misplaced. I told her numerous times that I did not want it cancelled. She kept insisting that she had to protect me. I finally told her that I had an IQ tha t qualified me for the XXXX XXXX and I did not need her to advise me on finances. In flagrant disregard for my wishes she cancelled my cards. An did not ship me a new one. I can to pay my bills online now. I can not pay my car rental and can not work. Later Tuesday I spoke with a manger who guaranteed me 1-2 day shipment for a card,. And that it would be here by Thursday. I get notification at XXXX XXXX Wednesday that it has been shipped. I need to pay XXXX bill by Friday and I can not do it. I am a XXXX XXXX XXXX patient and I do not need this stress. This is t he SECOND Time I ha ve had tis problem.
03/14/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AL
  • 355XX
 Web
Regarding that doesn't mean that I am only person in this world goes to this places so that is nor accurate enough and it doesn't matter my account was closed so I am move my money back and any funds owe to me on open dispute I want. I am contacting further people bc my account closed based off of my complaint I know it Show quoted text No I am fine with that but this is not the last I will seek legal action because this is a country where millions of people go to the same place or can go to the same place. I am really glad you did it the way you did because I have my team already ready this company is a joke and several people file cases against you off the same thing you are doing to me but I will have my money put in more trusted bank. you send the letter after you close my account which make no sense but you was corresponding to me and the other money deposit. so you onkly close it make you look good and the war will be on. I have bank with this company over 6 years and haven't been risk factor in 6 years so this is XXXX. Show quoted text as long as my tax returns and my checks coming to this account wasn't no small money either so miss me with the risk factor the risk factor is you Show quoted text
02/23/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • OR
  • 971XX
 Web Servicemember
On XX/XX/2019 i filed a dispute request for funds to be deposited to my account prior to the end of investigation. Then at XXXX XXXX i recieved a text stating there may be problem with my card and to call XXXX XXXX so i did at which time i was informed their risk department closed my account because i was high risk they would not tell me why i was high risk and but they informed me that i can never have an account with net spend or XXXX XXXX ever again because they classified me high risk i requested to talk to supervisor and requested my disputed funds and half my monthly fee because they closed my account right after getting charges and any other funds returned to me and was told they could not do anything and that i would be contacted by corporater that same day but they would not provide me a number to corporate or risk management i received a letter saying my dispute was found in my favor and deposited into my account i have received no calls from corporate or any of my funds or a satifactory outcome from XXXX XXXX or net spend i also just ordered a card for my girlfriend on myx account and so she is high risk and can not open an account with them even though she has had account far longer than i
06/30/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AR
  • 717XX
 Web
I had a prepaid card with netspend in which my kids and myself government benefits were loaded o to that card. I went to XXXX and someone was accessing my account myself and the XXXX was trying to help me get my account froze and or get I sent to the XXXX XXXX in which those calls I made in XXXX was on a recorded line I even asked for a special code word to be put on and they did but someone someone was still access mu money and info changing things so I couldn't even access my card when I went loosed everything my house was broken in everything gone or stolen. Fast forward once I got out which was in XX/XX/XXXX I went in XX/XX/XXXX they reimbursed like XXXX but said it was my fault that my money was stolen I even provided a police report and the report from the XXXX showing when I went in and got out. I asked for them to pull the recordings they wouldn't they denied my claim twice then refused me service and said that I can't no longer have an account and couldn't never get one and that all my account info is closed .today XX/XX/XXXX I made contact denied and they wouldn't transfer me to a supervisor and kept disconnecting the line. Please help me recover my funds and take action against netspend
10/12/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • LA
  • 70118
 Web
I was scammed by a website. I went to the USPS website to sign up for a change of address. After I finished I saw a charge on my account for for a change to my mail website. I never went to a change to my mail website I went to the USPS website. So I was scammed out of {$100.00}. So basically they are attached some kind of way to the government website. I went to NetSpend in disputed charge in XX/XX/XXXX of 2022. I got a letter today saying that they investigated it and that they found no error occurred. I call the company back again cuz the first time I called I couldn't get through so I called again. So there's no way to talk to somebody at the company. Because the company doesn't exist. It's a scam there's no mail forwarding I never got none of my forwarded mail. And I would have never signed up to change my address for XXXX XXXX NetSpend made a decision without even asking me my side of the story they didn't send me no paperwork to fill out. The website no longer exist for this company. So how could they make a decision to say that I can't get my money back because I was scammed when the company doesn't even exist anymore so it's obvious I was scammed. Please contact them to appeal their decision.
11/25/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem adding money
  • WA
  • 99206
 Web
On XX/XX/18 I called NetSpend activation line provided on a newly purchased ( $ XXXXusd ) prepaid card. I was informed that I needed to verify my identity and proof of address by emailing a pics of a state issued ID card, social security card, and proof of my physical address of which they sent a list of approved items that they would accept. The first time I responded with pics they accepted all but proof of address saying that the letter was still in its original windowed enveloped and wasn't acceptable that way and that thy need to see the full with all four corners to verify its authenticity. So I did. The excuses I have received since then are as follows. 1. address was out of focus. 2. item wasn't on the approved list ( even though it was ). 3. reference number wasn't correct. 4. faxed approved item wasn't original but a reproduction. 5. faxed item was out of focus. To date I have emailed 3 different approved each one at least twice an have faxed to different items both twice and they themselves have mailed me a personalized credit card to my physical addressed which I have tried to activate yet still they refuse to activate so I can access the {$30.00} I put on the card over a month ago.
07/31/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • GA
  • 31909
 Web Servicemember
On XX/XX/XXXX around XXXX in XXXX GA, I made a purchase at a XXXX gas station. However, the cost of the item was XXXX and the amount deducted from my Netspend card was XXXX. Additionally, the charge showed at pending which did not show as the merchant having collected the amount. Thus the money wasn't showing on the merchant 's end, thus I could not get the item purchased. But {$1.00} was deducted from my card. I called NetSpend customer service and they told me that a purchased was made for {$1.00} but the cashier told the Netspend representative that there was no purchase showing on their end, as if I never made the purchase. I also confirmed that. The Netspend representative told me that I would not get the money until it is either collected by the merchant or refunded to my card. I thought this was atrocious for in the past, when I usually make a purchase, the money goes to the merchant immediately instead of the transaction pending. This means the customer is without their money for the purchase and also without the item purchased. The workings of the way this card works is close to stealing in my opinion because the Netspend bank takes the money from you but never deliver it to the merchant.
12/17/2015 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • TX
  • 77053
 Web
I put an XXXX iPhone 6 plus on layway for my daughter for {$710.00} at the XXXX store. I made several payments with cash and debt cards. After I completed all the payment and I received the phone. When I tried to activate the phone with my provider, XXXX informed me that the phone is locked under t-mobile. I returned the phone to XXXX for a refund. They said it would have to be replaced on a credit/debit card. I informed the manager the payments we made mostly with cash and there were different cards yused. He told me it did n't matter which card. I gave them a netspend card in which the total purchase amount was refunded to the card. In about 24 hours the refund posted. At that time netspend put a block on the total balance {$920.00} in the account instead of blocking or have the refund pending. I am truly outraged and I 'm infuriated. I have no access to any money. I call customer service to resolve the issue. It should be against the law for them to not allow me access for my funds that were in the account before the refund. I provided them receipts. It is as easy as making a phone call to get validation on the transaction. Now I have to pay a fine for court tonight @ XXXX but I have no money.
06/08/2018 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • MI
  • 482XX
 Web
I was charged fraudulent amounts on XX/XX/XXXX in the amounts of ; {$73.00} - XXXX XXXX XXXX XXXX {$5.00} - XXXX XXXX {$100.00} - XXXX {$26.00} - XXXX {$240.00} - XXXX # XXXX New York {$200.00} - XXXX # XXXX New York {$250.00} - XXXX XXXX XXXXXXXX XXXX {$100.00} - XXXX I reported these fraudulent purchases immediately (XX/XX/XXXX @ XXXX ) and immediately canceled all cards associated with my account and reported cards as lost/stolen On XX/XX/XXXX, I filed a police report with the XXXX Police Department reporting identity theft ( XXXX << REPORT NUMBER ) I submitted this report to netspend immediately via their online reporting function. On XX/XX/XXXX I receieved a notice from Netspend that they had received my report and were provideing a provisional credit to my account ( XXXX << REPORT NUMBER ) in the amount of {$340.00} OnXX/XX/XXXX I receieved a second notice from Netspend that they had received my report and were provideing a provisional credit to my account ( XXXX << REPORT NUMBER ) in the amount of {$550.00} On XX/XX/XXXX I recieved a notice of resolution from Netspend stating that they found no errors in charges and that they would be crediting OUT the provisional debits by XX/XX/XXXX.
06/09/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Changes in terms from what was offered or advertised
  • GA
  • 30012
 Web Older American
I received an email from XXXX notifying that XXXX XXXX was added to my account. That was a result of me informing them that it had stopped. This is a very important issue with me because any thing that occurs on any day regarding my account is texted to me immediately. Having been a victim of fraud with a bank before this was important. This was XX/XX/2021 I know I had the balance of my stimuluss check so wasnt concerned or worried about paying a few small bills. I then learned that I had no funds. I reached XXXX I told them I could not access my account she then proceeded to ask me questions and security questions that I answered incorrectly then she informed me that all my info was changed to allow a secondary user whohad changed everything on line and. I have never changed anything in my accouunt and I certainly would nothave added anyone. They never called me to checkit out and because I wasnt receiving alerts I had no idea it was going on. I never recd my money back and they continued to let my money go including my entire ss check, I have yet to recieve the first dime back. Shouldnt I have been informed? I am totally broke and theyhave now closed myaccount I have documentation. XXXX XXXX
01/24/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Delay in processing application
  • CA
  • 92705
 Web
I purchased a XXXX prepaid debit card at XXXX on XX/XX/22. I had {$500.00} uploaded on the card and I was told by the XXXX employee to call and activate the card. Upon my attempt to activate the XXXX prepaid debit card in which I now had {$500.00} on I was told that the card could not be activated and that it was a Netspend prepaid debit card. Nothing on the card, the inside or outside contents of the XXXX prepaid debit card indicated that it was associated with Netspend. I surely wouldn't have purchased it if it had. I was not given a reason why. I was told that I could not get an immediate return of my monies and that they would send me a check for {$500.00} in 10 business days. Netspend is using defective credit practices to sell these prepaid debit cards. They are not disclosing on the cards inside or outside that they are Netspend. They are doing the same thing they were doing when the FTC sued them and won {$930000.00} lawsuit. Yes, I did my due diligence. This company is a fraud! I have lost ti.e and money. I was to pay a state licensing to continue operating my company now I can't pay the fee because they have my money and refuse to immediately return it to my bank account.
11/26/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • KY
  • 40505
 Web
On XX/XX/XXXX I bought a netSpend card at XXXX for {$2.00} and loaded {$55.00} on it. I wanted to do some online buying. When I tried to register it they wanted copies of my ID, Social Security card, pay check stub, or other government paperwork with my address. Reluctantly I sent them my ID ( invalid-out of date ), my SSC ( accepted ), and a SNAP review ( invalid-over 30 days old ), four months of rent reciepts ( rejected ). Later I sent them my XXXX XXXX ID ( rejected ) and a XXXX letter dated XX/XX/XXXX ( also rejected ). This is all the paperwork that I have. I am an XXXX XXXX XXXX that works part time. I get paid cash, there are no check stubs. It took months to save that money for some holiday spending. They say that this prevents money laundering. That would make sense if it were {$5500.00}, but not {$55.00}. netSpend has hijacked my money. Ther should be regulations as to the amounts that this criteria can apply. On the outer package it says they will need your name and address, your date of birth, and your SSN. It does n't say anything about copies of all this and other stuff. Thats got to be false advertising. I called for a refund today, they said it would take 10 business days.
10/15/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 95337
 Web
On XX/XX/2022 a fraudulent charge appeared on my account. I received no notification or any warning from the bank and there were multiple charges on my account. It wasn't until my card was declined at the store and I checked my account on XX/XX/2022, where I found, that charges on my card where made by someone else. They were made outside my state of residence and in some cases made in the same day in separate states. I contacted my bank ( skylight one ) and they said it was under investigation since XX/XX/2022. They told me it would take 8-10 business days to resolve this issue. I have not received any information about the status of my claim nor had I received a replacement card. I called again today XX/XX/2022 and was told it is still under investigation and that that the funds have not been returned to the account. I had not been assigned a new card nor would they give me any contact information who I could speak to about this matter, if anything they were evasive and unhelpful. I finally demanded a new card and they said one would be delivered within three business days. I have access to no fund and have had to barrow money just to get gas to go to work since this incident occurred.
05/16/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MS
  • 39401
 Web
I filed a claim with Paypal Prepaid at the end of XXXX. I cancelled that claim on XX/XX/XXXX because I was working with the business to get the issue resolved. The business XXXX has agreed to issue me my remaining refund on XX/XX/XXXX. However, Paypal Prepaid refuses to deposit the money into my account. I don't even have access to the other funds in my account either. Prepaid Paypal told me the claim that I requested to be closed numerous times wouldn't be resolved until XX/XX/XXXX. I refuse to wait that long and have more money deducted from my account. The issue with XXXX will be resolved as soon as Paypal Prepaid deposits their refund into my account. I filed multiple claims at the end of XXXX also. The other claims ( same issue ) were cancelled. Paypal Prepaid sent me multiple fake " permanent '' cards that I couldn't activate also. Paypal Prepaid told me that the cards were not in their system. Therefore, I couldn't activate them. My temporary card expired for this reason. Paypal Prepaid takes a monthly fee out of my account and I don't even have access to my money now. It has been a nightmare dealing with Paypal Prepaid. They send me the same generic responses most of the time.
05/05/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • WA
  • 990XX
 Web
I had my backpack stolen from me which had sensitive information including my social security number and XXXX XXXX card in the bag. There were numerous add cash charges made that were not my charges. I started a dispute with XXXX. They did NOT provide me the temporary credit to my account within 10days like their policy stated even after sending them the written statement outlining the transactions. XXXX did NOT send me any documents or tell me the status of the dispute within the 3days of reaching a decision like they stated they would. Now I have XXXX telling me the dispute was not in my favor and that no error occured. I contacted XXXX XXXX however who has assured to me that they in fact did reverse the transactions and the funds were sent back to XXXX. XXXX refuses to allow me to speak to anyone in their dispute department and they keep sending me the same repeat copy and paste email saying the dispute was not in my favor and though I have provided them with proof several times that the merchant assures the money was sent back to XXXX I have still not received any credits. At this point I have {$1800.00} missing because of XXXX with no explanation as to where the money went!!
01/25/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • TX
  • 77082
 Web
I made a purchase at XXXX using my netspend visa card ( prepaid debit ). XXXX service was poor and caused lots of confusion regarding payment and shipping. My account was fine and the money balance was sufficient. My account reflected that the total amount of the purchase was being held/pending. After no activity for a while I decided to check the account. Once checking I could see that XXXX somehow never took their money ( weeks later ). At the time my account was negative XXXX $ and some change. Netspend deducts their account fees and then takes the money when I direct deposit. My problem is that my account was already in the negative for weeks and from my understanding XXXX dollars is the negative limit for my prepaid account ... I did n't opt in for overdraft .... They gave me some story about 'force payment '' ... My point is I did n't have ANY MONEY in the account and it was already negative .... Y did they let my account go XXXX $ in the negative.. It 's pre paid card ... No money means no money ... Plus the rules that come with card says nothing about " forced payments '' and they said they had no paper work or inform for me about the " forced payment policy " XXXX ...
05/24/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • IL
  • 60653
 Web
On XX/XX/2021, I was notified that I was a victim of unemployment fraud. I took all of the recommended steps for follow-up of this issue ( contacted the Illinois Dept of Employment Security, filed a police report, placed credit alerts with each bureau ). On XX/XX/XXXX, I received an email from Netspend, a prepaid card service informing me to activate my card. I did not apply for this card and my assumption is that the application is likely connected with the fraud. I have reached out to Netspend several times - by phone and email - and I can not get any assistance or response despite my informing them that this is an act of fraud. The reps insist that I provide them with my card number ( which I don't have ) or social security number ( which I don't feel comfortable giving ) and was told I could not be helped without it and was even hung up on. Even when I finally did provide a social security number, they still didn't help. I continue to get regular emails from Netspend addressing either myself by name or someone else 's ( probably the criminal ), which lets me know that in addition to being non-responsive, they have taken no action to close this account despite my many requests.
07/31/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • KY
  • XXXXX
 Web Servicemember
On XX/XX/2023 I loaded {$170.00} to my netspend checking account at XXXX. The next day I tried to make a purchase of {$37.00} and it was declined. When I tried to sign into my account I got a message stating : There is an issue with your account. Please contact customer service to resolve the issue at XXXX, as follows : Attached document. I'm on XXXX and could not get my medicine or food because of this. They wanted me to send copies of my drivers license, social security card and proof of address to them. I've had this account for XXXX years and am not sending my private information that they should already have. Also, the bank information on my ssa.gov account was changed to some bank and account number I have never heard of. I think it may have been XXXX XXXX or something like that. I got a new account and tried to changed it with the ssa. If my XXXX payment goes to this fraudulent account, I will collapse. I'm in my XXXX and need my medicine and food. All I want is my {$170.00} back and this account closed forever. I have proof of my deposit if needed or anything else you may need me to do. I would appreciate it if you could expediate this. The stress is killing me. Thank You
12/11/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Changes in terms from what was offered or advertised
  • MA
  • XXXXX
 Web
On XX/XX/2019 Netspend is currently my trusted bank and they misused my funds for their own personal use. Netspend withheld held my funds from me when I mentioned I was in a state of emergency. A netspend phone representative did not allow me to speak to a supervisor to discuss some financial matters on my account. On XX/XX/2019 I reported my card stolen and requested for a replacement. On XX/XX/XXXX I sent some money from my netspend account to western union for pick up. XX/XX/XXXX at XXXX I tried to transfer again however I was denied. I tried to call netspend, the automatic phone responder claimed that the call center was closed during advertised business hours. XX/XX/XXXX at XXXX A phone responder denied me access to her supervisor. The operator explained that the reason for me being unable to make a transaction on the account is because I didn't have an active card. This is not true I made a transaction XX/XX/2019. The representatives continuously lie and give customers the run around. This company is practicing deceptive practices such as keeping customers money and misleading information regarding their accounts. This company offers many services that they do not provide.
09/30/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TX
  • 789XX
 Web Servicemember
Tried activating the Prepaid XXXX gift card by phone and was texted a link to finish it online. Went to the online link and was given a phone number to call to finish activation. Called the new number and was texted a link to complete activation. Guess what I got a number to call to finish. It was an endless loupe. This was XXXX in XXXX my son wanted to use it for a present. I tried activating it again and this time after several loupes got a real person. This person was trying to get more information from me to sign me up for a credit card. Since I would not provide this information, I could not activate the gift card. Now in XXXX a year later my wife tried one more time and finally got through to someone who said we need to activate card. We tried the a few minutes before calling them and it did not work. Now that we called and activated card we are told it is active and has a negative balance. According to them in XXXX it was activated and because I wouldn't give them more info ( to send me a credit card ) the prepaid card was set to a XXXX monthly fee. This is a scam it is nearly imposable to activate card and they are harvesting your info for a credit card you can't afford.
06/17/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • GA
  • 30265
 Web Older American
After being a direct deposit client for over 10 years, my card was blocked and I was ask to produce documents to prove that it was me. ( usually I am asked and give 4 digit code, mothers maiden name, birth date and the last transactions made to the cards ) None of this was asked instead I was ask to present documents. So on several occasions I submitted my drivers license with me holding them, my passport with me holding it, my current Tax form letter from social security showing my current address, ss number and the amount of payments. I was denied on at least 4 occasions when I did not submit my ss card which they knew I did not have because I had traveled to XXXX and have been there using the card throughout the pandemic with no real problem like this one. After I was not able to produce a ss card ( which even the ss administration says is almost outdated ), right after receiving funds from COVID RELIEF The company ( NETSPEND ACE ) closed my account leaving me stranded in XXXX without any means of funding myself. ( I do not earn funds nor can I work in XXXX until I am approved by immigration ) My Debit Card and the ATM is my only source as I am a XXXX year old ss recipient.
04/10/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MA
  • 027XX
 Web Servicemember
I bought a Netspend card at XXXX in XXXX, MA on XXXX XX/XX/2018 at XXXX XXXX for {$68.00}. I called the company and activated it then attempted to use the card but It wouldn't work. I called Netspend back and tried to resolve the issue the same day. I ended up asking for a supervisor. While talking to him they said they could issue a refund and it would arrive in 7-10 days. I told him that would take too long and asked if there was any other way to resolve this sooner. he said no. I then informed him I rather keep the card and he told me it was too late they had already cancelled the card. Since this started I have spoke to Netspend around 5 times and XXXX around 5 times as well. It's been 17 days and I have yet to receive a refund. There is no tracking number and no one will further assist me. At this point Netspend constantly claims " you will receive it by mail tomorrow, '' which is never true and XXXX refuses to help at all aside from telling me to call Netspend. Hopefully you can hold XXXX responsible as well as they refuse to take any responsibility at all. I just want my money back and I feel like I have been robed by XXXX and Netspend. Neither seems to care at all.
07/12/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • IA
  • 526XX
 Web
This week, my child who is XXXX received a debit/credit card in the mail. It claims " We received your name and address because you have previously been our customer. This card was not sent to you in response to an application. No credit report has been or will be obtained in connection with this prepaid card offer. '' It is from Brinks Money/Netspend and funded by XXXX XXXX XXXX XXXX. It has a XXXX XXXX account number and routing number associated with the card. I attempted to contact multiple numbers for Brinks Money and they are all automated with no way to contact a real person. I did reach out to XXXX XXXX and spoke with someone there and they said I would have to contact Brinks and I explained that I couldn't get ahold of anyone there. She asked if I expected a Child Tax Credit from the IRS and said it is possible this card came from the IRS. I don't know who to contact about my child receiving a debit card in the mail, some middle schoolers/teens would open the mail and activate the card and start using it without any parental consent. This company should NOT be sending prepaid debit cards to children under XXXX unless the parent has requested it, which I did not.
11/17/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • PA
  • 19125
 Web
XX/XX/XXXX -I purchased 4 Netspend cards at XXXX located at XXXX and XXXX in XXXX XXXX to gift teen helpers for a summer work project. Loaded {$300.00} on each card and paid {$2.00} activation fee in store. XXXX XXXX gifted the cards to 4 teens. XX/XX/XXXX - informed by one teen that card was not working. XXXX, XXXX and XXXX teen attempted to use the card unsuccessfully XXXX I received card info from teen to contact Netspend Personally. XX/XX/XXXX - was asked to provide social security number, drivers license and prof of address via a no secure email in order to activate card. I declined for safety. Customer service person informed me the activation would be a " limited spend '' which I was open to. I asked for a description of " limited spend '' on the website ( Netspend.com ) or in writing so that I could communicate the details. There is no actual policy in place or listed on the website. Upon asking to speak with a manager, The customer Service representative put me on hold for an hour. I would like a refund of {$300.00} and I am reporting this company for false advertising and intentionally making use of the card complicated so that they can keep the money.
11/12/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • GA
  • 30350
 Web
Account Number : XXXX Claim Date : XX/XX/2023 Claim Number : XXXX Claim Amount : {$3100.00} Company XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX I have had trouble with the dispute process I had to file my dispute twice for them to even recognize it on this companys website they say that if your account is open for more than 30 days then it is not considered a new account. Although throughout the dispute process they are treating my account like a new account for example they did not give me any updates on the dispute until 20 plus days but for accounts that have been open more than 30 days I was supposed to get that information in 10 days via their policy. They claim they denied my claim because they say I said I didnt activate my card when in fact I did activate my card. My account was compromised and had a numerous amount of unauthorized charges. I even got a notification from XXXX XXXX XXXX that my banking information was being used and sold in the dark web.Now that I am denied I am asking for a reason I was denied and also to issue me a provisional credit while they re-open the investigation and actually try to solve my dispute case.
09/03/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AZ
  • 85027
 Web Older American
On XX/XX/XXXX, my social security benefits were deposited to my pre-paid account while I was at work. A few hours later, I received text messages from XXXX indicating four ATM transactions had been made on my card. I called XXXX right away to let them know that while I was working I had received text messages indicating I made ATM withdrawals. I let them know I had used my card that morning to purchase a salad and the card was in my posession. I filed a fraud complaint and I was informed this morning that my claim was denied because they said I told them the charges were made on an unactivated card and that is why my claim was denied. I had the card since XXXX of XXXX and have used it up until XX/XX/XXXX. My claim did not state my card was not activated and I went over my previous charges with the customer service rep on the phone to confirm they were accurate. I am not sure how that came with a determination that made because that was inaccurate. The charges in question are as follows : XX/XX/XXXX {$2.00}, XX/XX/XXXX {$140.00}, XX/XX/XXXX {$2.00}, XX/XX/XXXX {$200.00}, XX/XX/XXXX {$2.00}, XX/XX/XXXX {$200.00}, XX/XX/XXXX {$2.00}, XX/XX/XXXX {$100.00}, XX/XX/XXXX {$0.00}
10/12/2022 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • WV
  • 266XX
 Web
My account is almost negative XXXX dollars because of repeating pos signature decline fees. My card isn't linked to any subscriptions or reoccurring payments but Ive continued getting signature decline fees, multiple times a day during the XXXX weeks between my payroll deposits. So before every payday my account is already in the negative and it's taking chunks out of my paycheck for something that I didn't do. I've called and complained multiple times but nothing has been done. The people from customer support are very rude and won't answer any of my questions or even try to help. I could understand if I was actually using my card to make purchases or attempt purchases while it was in the negative, but Im not. Ive asked them to unlink it from any reoccurring payments and subscriptions and they said they did but they obviously didn't because of the constant fees I'm being charged. I don't make alot of money and I'm trying to get money saved up for a place for me and my girlfriend. We have a XXXX XXXX year old with another baby on the way. Money is already tight and these constant fees are really making it so much harder. Can you please help me get my money back, please.
05/16/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • WA
  • 98682
 Web
In early XXXX I called Netspend Bank to close my banking account. I requested all funds to be mailed to me. This did not happen. I called back on XX/XX/XXXX. They had not closed my account as they told me they would. I requested a second time for the account to be closed and a check sent to me with the {$1000.00}. I gave them my address for the check to be mailed to me. I was told that I would recieve the check within 7-10 business days which would have been XX/XX/XXXX and XX/XX/XXXX. As of today I have still not recieved my money. I called back on XX/XX/XXXX at XXXX. The CSA told me that {$25.00} had been sent back to the orginial depositer, {$970.00} to another original depositer and that {$49.00} was still in the since closed account with them. Both the {$25.00} and {$970.00} were sent to bank accounts that belong to my wife and have since been closed. At this point I have no idea where my money is. The CSA gave me a tracing #. I have no idea how to even use this number to find my money. While on the phone I was transferred to a superviser and was then disconnected and hung up on after dealing with them for over a half hour. This bank has essentially stole my money.
11/22/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Fees or interest
  • Problem with fees
  • IN
  • 479XX
 Web Older American
I purchased XXXX NetSpend cards as gifts. When doing so, these cards are contained in hard plastic and there is NOTHING on the outside that would alert you to the facts that they want you personal private information ( to include your date of birth and social security number ) to activate the cards. In addition, they charge monthly fees... .fees that are not disclosed on the package during a purchase. This is flat wrong and very deceptive! I am embarrassed that I was not aware of their practices and the {$50.00} gift card is now worth {$38.00} ... .that is before they use it as their is a fee due that too. XXXX! If they can not make it very obvious to a consumer prior to purchasing XXXX of these worthless cards, then they should be taken out of all stores. I am highly upset and I will pursue this to the full extent. Deception is against the law and this is a definite XXXX issue. When calling them, you reach someone outside of the USA who requests your personal information per ( direct quote ) the US patriot act. That in itself is a joke when speaking to a non US citizen. No wonder people are scammed on a daily basis! Please look into this matter and stop this deceipt.
03/03/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IN
  • 460XX
 Web
On XXXX someone hacked into my Netspend account and transferred {$1300.00} of my money to another Netspend account. I saw the transaction and immediately called to file a dispute on XX/XX/21. The agent I spoke with told me that someone tried to make a transfer and it was denied, then someone went into my account and changed my phone number and email to theirs so they would get the alerts instead of me. Then they called and acted like me and supposedly gave my correct security question and had most of my money transferred to their account through an agent. The agent I spoke with changed my security question and said she removed this person information and put mine back on. When I went back onto my account a half hour after our phone call this persons phone number was still listed on my account to get text message updates. I have since removed that number but only after I saved everything so I could have proof. I called back the next day and spoke to another agent to follow up and he stated I didnt email the dispute like I was supposed to. The first agent never told me I was to email anything. I emailed a dispute and still waiting on my money back and a final decision.
12/13/2022 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • PA
  • 152XX
 Web
I used my card on XXXX XXXX at an ATM then later when I tried to use it in a vending machine it said transaction declined. I call customer service which was overseas and the reps were not understandable and I was refused a supervisor. They couldn't or wouldn't tell we why the account was frozen, and they put me on hold which kicked my call out of the system. I went through this several times each day over several days. I also started an email trail which went nowhere but at least I have proof of dates and all I did to rectify the situation. They finally told me my card was fixed and when I tried it in the vending machine it worked, however later I attempted to withdraw cash from an ATM it said my account was in the negative by XXXX USD. There was over {$2000.00} USD in that account, then they said that I reported the card lost ( never happened ) Then they started a claim dispute in my name, but they want me to write a statement listing the disputed withdraws, I can't do this because the account is inaccessible. I am at a lose as to how the ATM withdraws were made after the card was frozen but that is what NetSpend is claiming. I really believe they are scamming me.
08/22/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MI
  • 48105
 Web
I bought a netspend prepaid rechargeable card so my relatinves could spend on the XXXX XXXX on a XXXX of XXXX weekend. Following advice at the local representatives in the XXXX, Florida - XXXX location paid in cash. After being denied activation of the card as my relative was not American I did the activation, however, they still denied both the activation, use of funds or refund the resources paid for said card. ( photos of said card attached ) I have spent a total of 4 hours over the last month talking to Netspend representatives ( phone records attached ), I call once a week, I pass the tests, and the security questions, and give them my SSN, but still, they refuse to send me my money back. They update my address telling me to wait a week for a letter- which never arrives. They refuse to give me any kind of case or phone call record and they also refuse to give me the funds back in any other way. As more weeks pass I know I will be reaching the max limit for non-used account cancellation. This shows the bad faith of this company first non disclosing they will not activate the accounts for anyone and second refusing to return the funds they have under my name.
01/26/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 30296
 Web
On XX/XX/2018, I noticed that there were 9 transactions on my account when I woke up that morning I noticed these transactions were done between the hours of XXXX and like XXXX, while I was sleeping. I reported it immediately thru their automated system, I could not dispute the transactions until the opened at XXXX. The total amount that was taken out my account was XXXX, plus fees, this card was stolen by either my secretary or my sister, they were the only ones in the home at that time. Of course they are both denying it, so I have to dispute. These people have access to my paperwork in my home, which I do have a book that I have to write everything down in. I reported this immediately, now I have to wait 10 business days for them to tell me if they can issue a provisional credit to the account, the sad back is that I have a daily withdrawal limit of XXXX on my account, they can not tell me how or why this was able to take place. Reading their disclosure I have a zero liability thru XXXX, and I have a credit card, and when it means zero liability they are supposed t issue provisional credit during the investigation. I am so upset with the lack of customer service.
08/18/2016 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • NV
  • 89512
 Web
I have been asking Netspend/XXXX Prepaid operated by XXXX for access to my transaction history. For days they have been saying the system is down, then they told me they can not give me access I have to go through my XXXX account, I did that, it directed me to call Netspend/XXXX Prepaid customer service so I did that, they keep sending me in circles and I still do not have access to my transactions. I started noticing that the balance I should have in my account does not match the balance in my account and wanted to see how long this has been going on so I can file a dispute, I ordered by transaction record dated back to XXXX 2015 and was told I have to pay a fee, I said fine. They told me it would be 48-72 hours to obtain it and it would be sent to my email. To date, there is nothing in my email, they still will not let me access my transaction records online, they told me I needed order the record again, so I asked for it again, they are telling me another 24-48 hours now. I have totaled approximately {$300.00} missing from my account and I ca n't see if that is accurate or not because they will not give me access or the proper documents I need. This is not right.
08/04/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IN
  • 46947
 Web Older American
On XX/XX/XXXX I had my government check social security was direct deposited onto my NetSpend account that I've had since XXXX but when it got deposited some person took the money out {$1200.00} he did an account to account transaction that i never gave permission for i dont know this bub performed fraud on my account I'm the only one on my so how can NetSpend allow this to take place on my account he from my account he stole my money I have a XXXX XXXX that can't be fixed through stage XXXX XXXX XXXX and a couple other things and when he took my money it put me in a world of hurt NetSpend was thinking that I was behind all of this and no I was not I didn't know anything about it until that day they were treating me like a hardened criminal they won't let me in to check my accounts or anything cuz they're closed and then they asked me when was the first time that I activated my NetSpend card I don't know last year sometime then they wouldn't talk to me cuz I didn't have the correct answer go figure but he took {$1200.00} on the XXXX he used it on a prepaid has been card ending in XXXX he used it at the liquor store and they put a block on it but where was my money
12/14/2020 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • NY
  • 125XX
 Web
I recently tried to get a refund on my MasterCard but No matter what card I tried to put the refund on it wouldn't go through because the merchant told me that MasterCard and visa companies want to charge for the transaction of the refund itself so because I had a XXXX balance I couldn't get the refund all because there was no money in my account for them to take. Talk about some money grubbing XXXX. That is the most ridiculous thing I have ever heard in my life just so the banks could XXXX people out of more money then they already do when it comes to interest on loans XXXX. The merchants can't give the refunds back to people who have a XXXX balance on there cards because of this issue and it's not like the bank needs the extra cash that bad to make a rule like this. They make enough money for closing on good people 's homes and property that they buy when the owners can't pay there ridiculous fees in time. If I had it my way I would shut the whole banking system down plus these card companies for doing this XXXX to people. Some people actually have to bust there XXXX making a living while others sit behind a desk and come up with new ways to take there money.
02/26/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • OR
  • 97006
 Web Older American
I have had an account with XXXX ( Net Spend ) for over 5 years I have my SS and pension benefits auto deposited, of XXXX.I put my son on the account, when he went to get a new Drivers License they they would only issue it with the name on his Birth Certificate which is XXXX, I went on line to order him a new card in XXXX XXXX instead of XXXX, sent them all his legal Documents, they sent a new one in XXXX, On my records from my acct it said new card XXXX XXXX PENDING it was never activated nor used, I tried 3x's.This year when my son had his tax 's done they put them in my acct I recieved a text message saying there was a problem with a deposit, I called them and resent all his legal papers stating he was a Shull, I told them that prior to this I tried getting a card in his name but nothing ever showed up, Well the IRS, and Social Security also told XXXX XXXX there was No Fraud , I had a very rude supervisior that insisted it was fraud and they closed my acct, I was told that only my son would be taken off well they shut me down and said they were sending me a check. so all my debits and auto deposits are being returned.This is such an injustice I'm beyond upset!
04/06/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • PA
  • 196XX
 Web Older American, Servicemember
I purchased a Netspend prepaid card. My reason is because I wanted funds to travel from Florida back to my home in XXXX With the current crisis, I did not know what I might encounter and I did not want to carry excess cash. Netspend accepted my cash for the card but denied me the use. The reason is that I gave my home address XXXX XXXX, Pa XXXX and that was away from where I bought the card. Netspend asked for documentation so I sent the a Pennsylvania Real ID ( the enhanced identification that allows you to board airlines ), my XXXX card, and a utility bill with my name and my Florida address. They asked for a social security card which, I explained, I did not carry. At one time, XXXX cards used a social security number, but no more. And, to get the Real ID, a person needs to provide an original social security card as well as birth certificates and several other documents. Netspend took my money but would not authorize the card. Their people were seemingly not informed about current identification and insisted on my social security card which is at home and, to get there, is why I bought their card. In stressful times, like now, their actions are unacceptable
09/28/2016 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • FL
  • XXXXX
 Web
My debit card was hacked and the perpetrators racked up over {$500.00} on my account. I immediately called and reported the unauthorized transactions to the card issuer the same day and was told I needed to wait until the transactions posted. I called the next day when they posted and was told I would qualify for a provisional credit if I sent a written statement disputing the charges. I sent the statement via email that day which was a Saturday and also advised I would be filing a police report with local law enforcement. When I called to file the police report, I was told by the XXXX XXXX XXXX XXXX XXXX that I needed an affidavit from the card issuer to prove I disputed the charges. I called the card issuer back and requested the affidavit and the customer service representative said he would send it to my email. After waiting over 2 hours for the email, I called customer service again and they said they have to finish their investigation before sending any documents or crediting the provisional refund and their investigation can take at least 10 business days. They are obstructing justice and hindering my right to prosecute the criminals that stole my money.
01/27/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NJ
  • XXXXX
 Web
I am a victim of Identity Theft and I have placed fraud alerts and security freezes with all 3 credit bureaus. I, XXXX XXXX XXXX, did not apply for any NetSpend and / or XXXX product or prepaid card. However, a NetSpend/XXXX was open based on incorrect and a part of my name. Please see attached FTC complaint. I am not sure as to how many more accounts or cards NetSpend/XXXX had approved on this name and / or my information. I have nothing to do with any of these accounts and cards as I did not apply for any of these products and I do not want to bank with your bank. Kindly close all accounts and cards opened with my information and permanently delete all my information on your files and do not solicit me in the future. NetSpend must not open any more accounts / cards or entertain any applications, whatsoever, with any of my information full or partial. NetSpend must close all accounts, remove all my information from its files, not report the account to any external agency, mark the cards / accounts as fraud and notify me as soon as possible. XXXX should delete all my information and must not issue any more product using my information full / partial.Thank you.
07/24/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • PA
  • 19125
 Web
I was gifted a prepaid card for {$400.00} operated by Netspend. I went through the steps to activate it and was prompted to provide my social security #. Since this information is not necessary to use a prepaid card, I did not provide it. From that point, I could not activate it online, so I called their 800 number. This system requires the verification of a social security number. If, as was in my case, you can't verify it, the automated system hangs up on you. Eventually, I figured out how to reach a person through this automated system. They also tried to get me to verify personal information, which they never had in the first place. They transferred me back to the automated system that didn't work. Finally, I got someone who said they could activate it if I emailed them a copy of my social security card and official government ID, which I refused to do. Then they said they could activate it but only for in-store purchases with an added fee of at least {$1.00} per transaction. Essentially, Netspend seems to me to be a phishing operation. They should not be asking for personal information such as social security numbers or photo ID to use a prepaid card.
01/03/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 90405
 Web
I was given this card as a gift a while back, maybe a year or two ago probably in XX/XX/2017, from a friend. It was a $XXXX gift card. I tried to use it a few times and tried to activate it online a couple times without success. I was given a number to call but didn't have time to deal with it and the expiration printed on the card read XX/XX/XXXX, so I figured I had time.I called today and was informed that this card (number ending in XXXX) must be activated within 90 days of purchase or its value completely expires. Nowhere is this printed on the card and the expiry date on the card says "Good thru XX/XX/XXXX."The company, netSpend, refused to offer any monetary value. The woman on the phone would not hang up on me but put me on hold forever after telling me my card is worthless and has no value and anyone else at the company would say the same.I don't remember if there was even any packaging with the card, as it was inserted into a greeting card, a reasonable way for someone to pass on a prepaid card such as this.I feel that this company engaged in deceptive business practices. I would like the $XXXX value that my friend paid onto this card returned to me.
03/06/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • TN
  • 378XX
 Web
Paypal prepaid card XXXX XXXX XXXXXXXX XXXX Texas XXXX XXXX. I have bought payed for an loaded in store the amount of XXXX $ upon attempt to finalize the card set up iv been ask to email 3 forms of id ..including ssn card with numbers ..multiple times while on the phone apx 25 times iv called trying to adj the issue iv been ask to give my ssn # .. 4 days im still unable to get them to finalize the account nor have a resolution at all iv been hung up on told i could not be heard placed on hold for over 1hr waiting to talk with a supervisor inwhitch i never spoke with ..these people say they work for Mastercard. Im sick of trying to get what they sold an i have payed for ..i do not believe they are in any way a legitimate business that should be allowed to operate with the action they have shown .. as i have said iv called at least 25 or more times over the past 4 days trying to get some where with the issue in hopes to possibly get some one who knows what there doing or cares while on the phone i have heard in the background multiple people who have called in trying to finish activation having the same trouble .i truly feel this is a fraudulent organization.
11/14/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OH
  • 44108
 Web
WELL, I PURCHASED ( 4 ) OF NETSPENDS PRE-PAID CARDS. I PURCHASED THEM XXXX XXXX, XXXX & XXXX 2021. SO, THE CARDS WERE LOST/STOLEN & THE THIEF USED THEM & PURCHASED ITEMS ON LINE WITH MY CARDS. I CONTACTED NETSPEND BUT THEY DID NOTHING. THEY TOLD ME SOMEONE ELSE '' S NAME WERE ON THE CARDS & IT WAS NOTHING THEY COULD DO. OTHER WORDS THE THIEF REGISTER THE CARDS IN HER NAME BEFORE I WAS ABLE TO. NOW LISTEN TO THIS!! NOW TWO OF THE CARDS THEY REFUNDED, CAUSE THE THIEF DID '' NT REGISTER THOSE SHE JUST SPENT THE MONEY OFF THEM. THAT '' S WHY I THINK THEY REFUNDED THOSE. NOW, THEY ALSO TOLD ME THAT THE THIEF CONTACTED THEM AFTER I CALLED & REPORTED MY CARDS STOLEN. AND REGISTERED THE CARDS I '' M COMPLAINTING ABOUT. NOW THEY KNOW THIS WAS '' NT ME SO WHY ARE YOU NOT DOING YOUR JOB!!! INVESTIGATING THAT PERSON!!! YOU SAID IN YOUR OWN WORDS I WAS '' NT THE ONE WHO USED THE CARDS AND MY NAME DID '' NT MATCH ... .I ALSO SENT THE PICTURES & RECEIPTS OF THE CARDS BEFORE THEY WERE LOST/STOLEN. I HAD SENSE TO TAKE PICTURES OF MY CARDS & KEEP MY RECEIPTS RIGHT AFTER I PURCHASED THEM!!!! THE ( 2 ) IM COMPLAINTING ABOUT WERE {$500.00} EACH.!!! THAT '' S ABOUT IT.. THANKS!!
10/01/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NC
  • 27886
 Web
I received a prepaid XXXX card from Netspend ( XXXX XXXX ) in the amount of {$150.00} as a gift. I tried to activate the card online. The activation required much more information than I've ever provided before to activate any kind of prepaid card. The statement was that such information was required by federal law. After giving my name, address, phone number, and social security number on their website, the activation was not complete. The message said I needed to send a copy of my driver 's license to them or to call. Of the two numbers provided, neither was valid. I contacted XXXX, who then connected me with XXXX XXXX/Netspend. The agent of the company asked for my personal information again, this time adding that she wanted my birthdate. When I objected to providing so much information, she offered me an option of receiving a refund of {$150.00} by paper check mailed to my home. I agreed to the refund. The reason for my complaint is that this company is requesting complete and unnecesary private information under false pretenses. I am concerned that they now have my personal information and could cause me harm by using that information fraudulently.
04/14/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MN
  • 55449
 Web
My payroll direct deposit was sent to my Netspend Skylight One payroll checking account but because the transfer amount exceeded their limit, they insisted that I furnish a letter from my payroll dept indicating proof of deposit by XXXX or they would reject the transfer and hold my funds for 6 days. It was sent 4 times by my employer throughout the day and 4 times by me. They claimed to only have received at XXXX and indicated everything was good and that the funds would be released within 4-6 hours. 4 hours later I got an email that they rejected my transfer and that it wouldnt go back to my employer for 6 days. I called 18 times throughout the day and only TWICE was I actually connected to a rep. Once at XXXX and once at XXXX. Every time I would call, the automated system would tell me to try back later. My wife is not working and we need this money to pay bills or we will have late fees. Netspend creates obstacles that were impossible to overcome and will now hold my entire paycheck until the middle of next week. They told me I had until XXXX XXXX CST to call and get this resolved ( letter was sent at XXXX CST ) however they stop taking calls at XXXX.
04/26/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • GA
  • 30188
 Web
On XX/XX/2022, I loaded {$120.00} on a NetSpend card at XXXX in XXXX, XXXX. I was unable to activate it. When I called customer service I was told I was ineligible for the NetSpend card. They could not give me any explanation that was acceptable and said I would receive a refund in the mail within 7-10 business days. The money was for my car insurance so now I ca n't drive. I have never been accused of theft or fraud so I am not understanding this. I spent {$2.00} for the card. The company needs to notify customers before they purchase a NetSpend card that this can occur. I have XXXX issues and as you know we are living in some terrible times. This almost pushed me over the edge. On XX/XX/2022 I called customer service to inquire about my reimbursement check. I was told it had not been mailed. After I requested that my reimbursement check be mailed, I was told that I would have to pay for the delivery of my check. So now I've paid for a NetSpend card that I can not use, I have to pay for the delivery of my money back and I don't have car insurance. I have emailed the President of NetSpend and NetSpend customer service. I have not received a response.
07/07/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 76133
 Web Servicemember
I had a direct deposit from my unemployment in the amount of {$1100.00} on XX/XX/2023. Netspend allowed someone to open a digital debit card link it to my already open card with them and someone stole all my money off my card in XXXX. They allowed them to change my email and my phone number and did not call me to verify any of the information that was changed. Then when I called them to report the fraud it took me 5 times to speak with someone. They kept hanging up on me or did not understand my English. They kept repeating the wrong reason for my call. They refused to provide me with the date the card was opened and the email address and phone number that the card was liked too, so that I could file a police report. The Customer Service agents refused to let me speak to a supervisor and kept hanging up on me. I advised them that I have no money to to feed my children or pay my bills and will not give me my money back in the form of a provisional credit for 10 to 20 days. This is the same company that closed my other debit card with them for a purchase with XXXX in the amount of {$19.00} but allowed {$1100.00} to be taken out of my account in one day.
06/23/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • FL
  • 32301
 Web
Ive been with Netspend for many years going into my mid XXXX I have noticed for the last couple of years of XXXX and XXXX they will hold your money XXXX. Their advertising says two days before payday this is not true for customers that have been with them over the years falsely advertising. Its seems as they change banks its different rules. I have a dispute were I was scammed into paying someone {$150.00} by cash app for service, I got their names all phones numbers and receipts and social media handles that was on XX/XX/XXXX that I officially reported it also did a report to the state. It is XX/XX/XXXX XXXX XXXX 1 day before my direct deposit from my employer and I cant even get that. But its get paid two days before payday again false advertising. I have been pleading with Netspend to at least give a provisional credit until the investigation is over they will not budge. Save your self a headache and just deal with regular banks at least you know your deposit is on time. Dont schedule bill payments based off their promise of early deposits. No need to recommend I reach out to you Netspend I did all of that through email, account and phone.
07/12/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 92883
 Web Older American
On XX/XX/2018 I made an online payment to XXXX XXXX for {$120.00}. I was emailed a paid invoice from XXXX for my monthly payment of {$120.00}. However, on my debit card account / Netspend it showed a pending transaction to XXXX of XXXX. I contacted XXXX AND WAS ADVISED THE SUBMITTED THE EXACT AMOUNT OF XXXX TO NETSPEND. XXXX stated that Netspend had given them an authorization code XXXX in the amount of XXXX. I contacted Netspend and was advised that XXXX submitted a request to hold XXXX. After many phone calls, I still do not know who put the hold for more than the purchase price. This is not an amount subject to change and is a month to month fixed amount. I simply can not get any answers as to who placed the hold on my available funds. I had to actually go to a place and deposit money on the card to complete another purchase for parts for my vehicle. Netspend is swearing they didn't add anything to the XXXX submitted amount and XXXX is swearing they did not submit an amount for more that the actual cost! I think I should be able to find out who placed a hold on my funds that exceeded an invoice. This was not gasoline or a car rental.
03/16/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • IA
  • 515XX
 Web Servicemember
This is simple. I have had an account and direct deposit for years. on XX/XX/18, I spent close to {$1000.00} in one day, ( which I normally do not, but had been saving for some home items I wanted. During one of the transactions, my card was de-activated while trying trying to pay for my items and the transaction was declined. I left the store, went to the ATM and it said the card was de-activated. I called XXXX ... .and was told that they shut the card down thinking it was fraud. I explained that it was me - verified all their informtion and the card was re-activated. They told me I should have received a text message whent the deactivation happened, which I did not. BUT they have been sending me information from a cancelled card and not the active card for months. I only get my deposit information via text. When the card was re-activated, I did get a text stating that. The next day, I attempted to log online. And my account had been closed. I called them and they told me they closed that account and I did not qualify for an account anymore and they would send me a check for the funds in my account. This left me with no access to any money at all.
03/03/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • CA
  • 95135
 Web
I purchased this Netspend card at XXXX to give to my child on his trip. I bought this card on XX/XX/2022. We tried to activate the card however the system said that I need to speak with a live agent to complete the activation. I called back on XXXX XX/XX/2022 to ask for refund as my child is back from his trip and there is no use of this card. I spoke with XXXX and he spoke to my child and activated the card under his name with out our knowledge. When questioned he said that the card got activated under a Minors name and they can not do a refund. Spoke with XXXX supervisor who said that she can add my name as a primary but I insisted on getting the refund for which she said that her manager is going to call me back in 2 business days. I waited for three business days and never received any call. When I called back Wednesday XX/XX/2022 the rep said that there is no Supervisor by the name XXXX and they can not do the refund. I was upset with XXXX for carrying such cards. Its a hassle to get the card activated and if it passes 30 days the card will automatically deduct {$6.00} and for every transaction they charge a processing fee if {$1.00}. Thank
11/26/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • NV
  • 89135
 Web
Netspend sent me an unsolicited card in the mail leaving me susceptible to fraud. I received an email explaining that they were sending me a card and that I needed to activate it immediately. Only problem is I did not request a card from them nor did I fill out an application for a card nor did I request to become a customer of their bank. Netspend repeatedly sent me unwanted emails putting pressure on me to activate the card. I have excellent credit and do not need a prepaid credit card. I also take ID theft and my data security very seriously which is why I am filing this complaint. Someone could have intercepted the card and activated it. The card and any future transaction would then be done in my name and on my credit. I also could not tell if someone was sending me a gift card or if the card was an actual credit card. All communication was driving me to activate the card for the sole purpose of putting me in a position to pay fees to Netspend. My main concern is the fact that I never initiated any of this activity. I did not contact Netspend or fill out an application to receive one of their products. They had no problem exposing me to fraud.
10/27/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 94597
 Web
There were unauthorized charges to my account from a Merchant XXXX XXXX XXXX. I contacted them and after numerous emails they acknowledged that my card had been used for separate accounts. They said they would return monies owed if I could provide them transaction codes linked to charges. I contacted Netspend asking for such codes. Netspend wasn't able to provide me with any. XXXX XXXX said they couldn't process refund without them. It was suggest I file a claim. I did file a dispute with Netspend. After 45 days I received a letter telling me that upon investigation they didnt find any errors and would not be issuing me a refund. Yet they accidentally credited my account for the international transaction fees after denying my claim. I have emails from XXXX who states upon their investigation they determined their was fraudulent use of my card. Their intention of returning funds. Netspend can take my monies back and wont. XXXX XXXX says they additional information. I am not sure what recourse I have because this a prepaid card through XXXX. The merchant acknowledges fraud. I said it was fraud. Why doesn't Netspend move forward and take back monies
12/11/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Advertising and marketing, including promotional offers
  • Confusing or misleading advertising about the credit card
  • IL
  • 60561
 Web Servicemember
Netspend sent me an unsolicited card in the mail leaving me susceptible to fraud. I received an email explaining that they were sending me a card and that I needed to activate it immediately. Only problem is I did not request a card from them nor did I fill out an application for a card nor did I request to become a customer of their bank. Netspend repeatedly sent me unwanted emails putting pressure on me to activate the card. I have excellent credit and do not need a prepaid credit card. I also take ID theft and my data security very seriously which is why I am filing this complaint. Someone could have intercepted the card and activated it. The card and any future transaction would then be done in my name and on my credit. I also could not tell if someone was sending me a gift card or if the card was an actual credit card. All communication was driving me to activate the card for the sole purpose of putting me in a position to pay fees to Netspend. My main concern is the fact that I never initiated any of this activity. I did not contact Netspend or fill out an application to receive one of their products. They had no problem exposing me to fraud
10/15/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IL
  • 62226
 Web Older American
I had an account with XXXX and after a payment was deducted from my card account. I cancelled the XXXX. Following my cancellation XXXX XXXX XXXX email informing me they were issuing me a refund {$15.00} and that I would receive the refund before XXXX. The refund was placed into my Netspend all access account. Subsequently the funds were removed back out of my NetSpend all access account without my permission. I then contacted my card account issuer NetSpend all access. Who confirmed the refund and reversal by XXXX. Netspend to my dispute along with the copy of the email I'd received from XXXX. and made me pay fees to get a new card. On XXXX I received a written letter from NetSpend XXXX XXXX had XXXX XXXX XXXX for {$15.00} and completely ignoring the reversal of the refund back from my account ( done without my permission ) which was the basis of my dispute. On XXXX ( the date of this complaint ) I contacted NetSpend all access customer XXXX. claim # XXXX and was given the run arround by several different employees. Though only one would provide name and Id # and that would be XXXX. another named XXXX and XXXX refused to provide Id numbers.
01/07/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MO
  • 63301
 Web
My card was locked I called and got a new card sent to me this was XX/XX/XXXX the lady unlocked my netspend card sending me one two days later when I activated the card I called to make sure my funds were transferred well the lady I talked to must have thought I stole the card cause when asked my address I said which one do you want the one I just had the card mailed to or the original account address next thing I know my card is locked and they are saying I have to have 3 forms of proof who I am I sent them two photo ids and social security card they said that's not good enough I have to have proof of address I told them I dont have that ive only been out of prison three weeks and have no way of giving them that.theyvsaid they would mail me a check with my remaining balance I waited the 10 days still no check I called them they said they couldn't mail the check cause o couldn't prove who I am well now my stimulus has been direct deposited to the account and they still wont give me my money they have close to XXXX dollars of mine and I don't know what else to do they are no longer answering me please help netspend is stealing my money and knew it
09/26/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • MA
  • 027XX
 Web Servicemember
Not knowing what to expect with PayPal prepaid I bought one for my XXXX son and when he went to register it they asked for his dob and as SS # then PayPal refused to activate it because he was a minor I tried to have them switch it to my name and PayPal refused with out all documents requested to include my license SS card marriage certificate because my name is different on my sons birth certificate which they requested as well as his SS card and a current bill with my address on it. I have been going back and forth with them for the last 3 days since XX/XX/XXXX they keep making up XXXX excuses When I send them documents its too blurry its not original document etc. I am a XXXX VETERAN which my license states and I feel like I am more then being taking Advantage harassed and discriminated against all for a XXXX dollar prepaid card. I feel this PayPal is fraudulent and now I have to worry what they will do with my information as well as my minor sons. I want this complaint to go forward people need to be warned and this company needs to be stopped and shut down. They steal peoples money and their identities and constantly give you the run around
12/25/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • TX
  • 768XX
 Web Older American, Servicemember
I bought 5 " NETSPEND '' Visa cards at XXXX in XXXX XXXX AZ to send to my grandkids and daughter for XXXX. After purchasing them and opening the packets the instructions looked complicated for a XXXX and XXXX XXXX XXXX. Thus, I tried to get them authorized, first online and then with multiple phone calls. The first took 30-45 min and several calls. They wanted my SS # which I did not think was necessary. After several minutes I found out if one were to use them at stores the SS # was not needed. This was difficult info to get from the reps who spoke poor English. It took approx. 3 hours to get these cards all authorized. I decided to spend them at XXXX where I'd gotten cards before. NONE OF THEM WORKED! LATER THE DAY I WAS ABLE TO USE ABOUT {$80.00} at a Resturant, but only 2 cards worked.I later called to get a refund but couldn't access that function on the phone menu. Disgusted, I quit. I spent about {$190.00} on the and was only able to use about {$80.00}. I think these are a scam. XXXX refused to give me a refund. the companies issuing these were " XXXX XXXX XXXX, licensed from Visa USA , Inc ( 4 cards ) and XXXX, also licensed from VISA,
02/02/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CO
  • 800XX
 Web
Brinks and Netspend prepaid visa and mastercards I applied for were fraudulently stolen from me I never received them my mail was constantly stolen. My apartment was broken into several times at the XXXX XXXX XXXX XXXX, XXXX apartment I used to live in. I am suspicious of the suspects able to hack into my phone I was using, I would track phone numbers and get all transcripts from phone companies and all transaction history from XXXX XXXX XXXX XXXX and all banks. The suspects also were able to hack into my computer from breakins and stealing my information. I never not once made a transaction with any card because I never received in cards from Netspend or Brinks. The suspects also hacked into cfpb.gov/prepaid and was able to steal my information which they had from breaking in my apartment and ordered several cards. Using address XXXX XXXX XXXX XXXX, XXXX as there address I would call XXXX XXXX XXXX in XXXX, Colorado and see who has lived there. They also used XXXX XXXX XXXX XXXX the main office as a fraudulent address. This was from XX/XX/XXXX to present. I have suffered physical and mentally and went homeless because of the constant fraud.
04/21/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NY
  • 11208
 Web
There was a breach of my card number through my checking account with the bank. Large sums of money was stolen out of my account at multiple ATM locations. When I noticed the unauthorized transactions I immediately contacted the bank to notify them within 48 hours after noticing the unauthorized transactions. I provided the bank with all evidence to show that I never made those transactions neither did I ever visited that bank in the past. I corroborated this information to the bank. I sis everything to communicate this fraud. The banks response was they found no errors. I dont know what else to do. Please help. Below is correspondence. Many attempt were made by me to work with the bank for at lease a provisional credit and a continuing investigation on how this happened. Fax number - XXXX Email - XXXX Mailing - XXXX XXXX XXXX, XXXX TX XXXX XXXX XXXX Supervisor, Customer Experience Netspend XXXX XXXX A Global Payments Company I made a police report with the XXXX detective XXXX XXXX XXXX ( XXXX ) XXXX XXXX I file a claim of identity theft with the FTC XXXX to ensure no other information was stolen or breach by the bank this all started with.
10/01/2023 Yes
  • Debt or credit management
  • Debt settlement
  • Problem with customer service
  • NY
  • XXXXX
 Web
In accordance to regulations E a investigation was going on where the company was supposed to provide provisional credit and give client access to it while the investigation is going on accordance with 12 CFR 1005.11 ( c ) ( 1 ), ( 2 ) ( i ). As well they waited to the 10th day close my account and I supect them of stealing the credit in accordance with grand larceny How Is Grand Larceny Different From XXXX XXXX? While both grand larceny and petit larceny are crimes of theft, grand larceny is more serious as it is a felony, and petit larceny is a misdemeanor. You will face a charge of grand larceny if you are suspected of stealing property with a value of more than {$1000.00}. If the property has a value of {$1000.00} or less, then the charge will be XXXX XXXX. However, as a New York grand larceny lawyer will explain, there are a few exceptions to this. For example, if the property is taken from another 's person, or if the property is taken by extortion, the charge will be felony grand larceny regardless of the value of the property. The claim that was put in with netspend was XXXX and the card was XXXX XXXX XXXX XXXX account ending in XXXX
07/04/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 95628
 Web
I have been a long time customer of NetSpend. I recently purchased a prepaid card and loaded {$400.00} onto it. I attempted to activate the card but could not do so through the online activation, so I called customer service. After being hung up on 3 times, and given the the run around, they told me they could not activate the card and would have to send my money back via check, ( which could take up to 10 days, and would then have to pay to have this check cashed ) I spoke to XXXX supervisors, and asked if the matter could be resolved any other way because I needed MY MONEY NOW..I asked if the check could be expedited in some way, I asked if I could just have the store I purchased the card at refund me, I asked for funds to be transferred to my bank, they refused any kind of solution other than having to wait 10 days or more, and on top of it I would be losing money in order to cash the check they send. The customer service is absolutely horrible, they are rude, unprofessional, and the supervisors lack any knowledge of how to resolve matters in a professional manner. They are completely unorganized, scammers unethical and complete imbeciles
10/14/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MO
  • 64133
 Web
I spoke with representative XXXX and she advised that I open new complaint as a result of new information for closed claim XXXX. Within a few days of the complaint, a policy change was sent by Netspend. I am believe this policy change addresses a nearly identical scenario described within my complaint. I emailed details to customer service, corporate representatives and the CEO of Netspend. NOTICE OF IMPORTANT CHANGES TO YOUR ACCOUNT Update # 2 : In the Your Liability for Unauthorized Visa or Mastercard Transactions section of your Account Agreement, weve updated the Visa Zero Liability Policy to the following : If your Card bears the Visa acceptance mark, under Visas Zero Liability Policy, ... ... your liability for unauthorized transactions on using your Card is {$0.00} if you notify us immediately and are not negligent or fraudulent in the handling of your Card. These provisions limiting your liability do not apply to debit transactions not processed by Visa or foreign ATM withdrawals. I respectfully request additional investigation. Thank you for your assistance & support regarding this matter. Sincerely, XXXX XXXX XXXX
11/14/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IN
  • 46619
 Web
The first problem I had was when I was trying to dispute about a hotel charge that I didn't make NetSpend customer service told me that it was the hotel but I called the hotel and it wasn't we worked that out and now I got major issues. XX/XX/2020 I took out {$300.00} from a XXXX ATM the charge was pending even though it was took off my card then. The same day it went through and was took off my card again. XX/XX/2020 I had the same thing happen with an atm withdrawal of {$200.00}. I believe it happen more but them are the times I know of for a fact. Then the card is suppose to have NetSpend payback rewards that's supposed to be credited to your account at the end of the month they only credited me for one month and I had this card for about six months maybe seven months it's in writing and that's one of the reasons I got the card. They also let a merchant take money I didn't have in my account I only had a dollar and it put me in a negative. I tried calling but the lady took and sent me back to the call center where it was a mechanical person talking and I'm pretty frustrated with everything that's going on so could you please help me.
04/18/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • TN
  • 370XX
 Web
XXXX : XX/XX/20 I received a " Brinks '' prepaid bank acct card ( with an already set up account with acct # and routing # ) a couple of days ago. This concerns me because this was unsolicited and when I called the customer service number ( NOT THE ACTIVATION # ) You can not get to a real, live operator. The systems loops you through choices of stealthily activating that card!!!! If you type in the actually number of the card, in order to move through the system and talk with someone ( it tells you that your acct is not yet activated ) AND THEN, it's asks you to put in your SS # for identification. I hung up and called the customer service line, where the experience of that was as I have described above. they stealthily are tricking you with options that activate that acct!!! This is bothersome to me - that I have received a " credit/debit '' card with an already established routing number and account number that I have neither activated or requested!!!!!!! Unfortunately I have shredded the paperwork - but kept the card. But am feeling like someone is trying to steal my identity, as this card doesn't have my exact name on it either!!!!!
06/01/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • PA
  • 19131
 Web
On XX/XX/2020, a debit in the amount of - {$490.00} was posted from a XXXX 's transaction on my Netspend Visa Pre-Paid Card. However, after the transaction was declined, canceled by the store, and no Transaction # or Authorization # issues for that amount the {$490.00} was never restored to the account. I've sent multiple documentation to Netspend including the receipt showing the Transaction # and Authorization under the XXXX Mastercard the {$490.00} purchase was ultimately approved. I made multiple calls to Netspend supervisors and senior management. I was last told that on the XX/XX/2020 an update will be provided. 13 business days after the dispute was filed with Netspend. There Disclosure clearly states 10 business days for all resolutions. I have worked diligently with XXXX 's to address the heart of the matter. There is no question this is an error on Netspend 's part, and at the very least should be provided with credit ( temporary or permanent ) by no later than XX/XX/2020. I was not assured that a credit would be issued ; despite the fact, the account continues to be in negative balance and accruing fees. XXXX XXXX
09/03/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • KY
  • 40219
 Web
On or about XX/XX/2019, I disputed an accidental charge made on my NetSpend pre-paid card. They immediately canceled my card which meant from that instant I had NO access to ANY of my money. After I reported the dispute, I had to call the customer service number to get a new card sent to me and I was told I would be charged {$10.00} for a new card! This is because the only option they have for disputes is to mark the customer 's card " reported lost or stolen '', which is incorrect. On XX/XX/2019, after they still hadn't resolved the dispute on my card and I found that I can't just purchase a new pre-paid NetSpend card *without loading money on it at the time of purchase*, I finally broke down and ordered a new card for {$9.00}. I also paid an extra {$20.00} for 'expedited shipping '. Today 's mail came - still no card. I now have three of my bills that are sending me emails they couldn't process my card because of these idiots and I'm almost out of gas as well and as I mentioned before, even tho my direct deposit hit my account on XX/XX/2019, I still have NO access to my account or money and they STILL haven't resolved the dispute!
02/16/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • FL
  • 331XX
 Web
I received the below email regarding change of email address on this account I never opened up nor have any knowledge of. I called the number and was informed the account was placed on a block order per my request. The number raised my alertness as its requesting an SSN to verify your account. I didn't provide this but none-the less was advised the account will be blocked on their end. Dear Netspend Cardholder, This email is to notify you that your email address XXXX was changed to XXXX today through the Netspend Web site, XXXX. If you have any questions or concerns about this change, please contact us immediately at XXXX. We appreciate your business and look forward to serving you in the future. Sincerely, Netspend Customer Service Team This message was sent to you because of changes, updates, or transactional activity on your Netspend Prepaid Card account. Netspend is required to send you such notifications regardless of your unsubscribe status. Please do not reply to this message. E-mail XXXX XXXX XXXX intended for : XXXX. You may update your profile at XXXX : XXXX Netspend Corporation XXXX. XXXX XXXX XXXX, TX XXXX
03/01/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 936XX
 Web
XX/XX/2021 i purchased a netspend card loading {$150.00}. When I tried activating it i was informed to contact support. Upon contacting support I was then told I was not allowed to do business with netspend and they would send me my refund i a form of a check 7-10 business days. Well its been a month, Ive called them repeatedly and each time they go over the same information asking my address and so fourth to make sure my check is mailed to the correct address. Still no check, I called two weeks ago asking to speak to a supervisor whom then notified me they had the wrong address on the check that was mailed, which i was suppose to get on the XXXX of XXXX. So we go over the info again and i again give my correct address. Still no check. I called today XX/XX/XXXX and asked what was going on the cs rep then tells me there was a notation on my account statin that the address i provided wasnt the address I had originally activated my card with. I asked to speak with a supervisor and i was then disconnected. This has made me fail in my college courses due to these fund were meant for books that were required. This is crazy please help
04/27/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MO
  • 63136
 Web
Hello, On XX/XX/2019 unauthorized charges were made on my NetSpend prepaid debit card account totaling XXXX. These charges were made in XXXX XXXX, FL and I live in XXXX, Mo. I disputed these charges with NetSpend and was informed to contact them today XX/XX/2019 for provisional credit. As advised I contacted them today and found out that they are holding me liable for these charges because my account shows that it's set up with text and email alerts. I informed them that I only get deposit information to my phone, however I do not get information when charges are made on my card. The email address they send alerts to is one that I don't have access to and haven't in years. I am desperate because this was all the money I had in my account and they are refusing to give it back to me. They didn't apply a provisional credit to continue the investigation and have closed the dispute. I am fighting for my funds back because I was in XXXX XXXX while this person was charging my card and when my card was locked, I tried calling them but their line was closed. I had no choice but to wait until the next morning to dispute. Please help me!!
06/30/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • PA
  • 184XX
 Web
In XX/XX/XXXX, I received a XXXX debit card in the mail from XXXX All-Access by XXXX for which I didn't apply. At that time, I called them to let them know that I did not apply for this card and they stated that it was a promotional, internet advertising, marketing card. In the meantime, I had been a victim of identity theft and had been working with a recovery XXXX. We called XXXX XXXX by XXXX together XXXX XX/XX/XXXX and spoke with XXXX. XXXX XXXX by XXXX wanted me to contact the FTC, file a police report and send a copy of said police report to them. Our conversation was disconnected before we could get an address where to send the police report. The XXXX XXXX and I called again on XX/XX/XXXX and asked for the address where to send the police report. They gave the telephone # for the FTC as the contact #. Also gave the email addresses of XXXX and XXXX to send the documents. In XX/XX/XXXX, I received a XXXX in the mail from XXXX. On the same day ( XX/XX/XXXX ) and with the same person above, XXXX at XXXX stated that the XXXX was a website advertisement, opted me out of future mailings and told me to cut up the card.
05/02/2020 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Managing, opening, or closing your mobile wallet account
  • AZ
  • 85281
 Web
I have recently purchased a Netspend prepaid debit card from the local XXXX XXXX. Upon purchase, I deposited an amount of in the card and got a receipt with amount deposited and that is activated. The card clearly states on the back that it needs activation using SSN and some other unstated form of ID for non-resident customers. Since they did not mention that what alternative form of ID can be, I assumed my passport and US working Visa will do. When I came to activate it, I spent 2 whole days trying to solve the issue of activating the card since the online activation system wasnt accepting the form of ID that I have and wasnt giving me any alternative. Not the company itself, nor XXXX, nor VISA nor the bank linked to the card answered my calls or guided me to what I am supposed to do to either activate or get my money back which I deposited in a local XXXX. After all this, I have no other choice but to consider that I have been scammed by the company and all the responsible parties who received the payment and claim there is no way I can use the card nor get a refund. Please assist me on what I can do to report this case.
03/17/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • FL
  • 321XX
 Web
i keep getting netspend acct cards sent to me i call and they say i have multiple accts not to worry if i never opened or used them thats bull this is apersonalized card with my nmae on it this one i recieved yesterday i get all my mail sent to genaral delivery at edgewater post office because i have serious concerns my ex boyfriend and his girlfriend other prison gang memebers stalking me commiting mail fraud bankj fraud medicaid fraud ebt fraud this piece of mail has been fowarded to general delivery from an old address as in several addresses ago XXXX XXXX XXXX XXXX XXXX port orange fl XXXX i do believe this address is whgeer a lot of them live they have a lot of mail boxes outside and the XXXX XXXX i s a house i think house next door is also using XXXX as address there all scammers over there on thta compound but i have calleed netspend several times i never opened sany accounts with them and i iont care if it says none have been used i didnt open them they shouldnt exists and these people arent having these cards for nothing someday theyll get buste dfor whatever it is they are doing but i want nothiung to do with it
09/08/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • WV
  • XXXXX
 Web
On XX/XX/2021 someone tried to use my NetSpend card and charge {$2000.00}. The charge was blocked and their fraud department informed me that my phone number XXXX street address, etc. had all been changed. He then unblocked it and sent me a different card which I should arrive tomorrow. Immediately someone logged in and turned off notifications to my phone number and changed the email address ( pics attached ). I have since tried to get help unlocking my online account so I can transfer money to my wife 's account because ALL of my money is locked to that account. After calling from XXXX XXXX to XXXX ( closing ) on XXXX XXXX and again this morning XXXX XXXX from XXXX XXXX until XXXX XXXX I've been told they can't look at my account or even transfer me to their fraud department again because my security answers were wrong! Obviously, because I don't know the hacker 's answers! So basically 6 hours of calling and arguing ( all time that they are using to do who knows what to my account and money ) and XXXX calls ( every number that isn't blacked out is NetSpend ) I've called the FTC who directed me to this page for help.
10/22/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 34711
 Web
Icalledcustomerservicetocancelmycardduetoanunusualchargeplacedonmyaccount.Theycancelledandreissuedanewcard.Iwassupposedtoreceivethenewcardin7-10businessdays.After12daysIstillhadntreceivedmynewcard(thishappenedtomeinXXXXaswell-Ineverreceivedmyreplacementcardandhadtocallandrequestanotheron).Iwasnotabletoaccessmy{$760.00}directdepositwithoutacard.Icalledforhelpandwastoldthattheywouldissueanewcard.IexplainedwhyIneededaccesstomymoneysoonerthan7-10businessdaysandtherepofferedtosendanewcardovernightandchargemea{$25.00}fee.Isaidthatwasunacceptablesohesaidsomeonefromtheirglobalteamwouldcallmebackthenextday.ThenextdayImissedthecallandcalledbackin5mins.Iwastoldtheyhadtocallmeback.Nooneeverdid.ThenextdayIcalledbackandwastoldthatsomeonefromtheglobalteamwouldcallmebackthatday(itwasaSunday).Nooneevercalled.IcalledlateMondayandwastoldthattheglobalteamisclosedonSunday.Iwasalsohunguponordropped3timesduringthistimeandspent2hoursdealingwithagentswhokeptputtingmeonholdtocheckmyaccountandsupposedlytransfermetoasupervisor.EverytimeIwastoldIwasbeingtransferredtoasupervisormycallended.Iamnowtypingthiscomplaintandthencallingbacktoclosemyaccount.
11/26/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • NY
  • 11229
 Web
I had seen a few unauthorized transactions on my skylight prepaid mastercard on XX/XX/XXXX in the amounts of {$500.00} with a {$2.00} charge as well, another amount of {$200.00} with another {$2.00} XXXX, and also another amount of {$200.00} with again a {$2.00} charge. All these transactions shown on the account label them as a ATM withdrawal in which I could not possibly make these transactions as at these times they happened which were literally a minute apart from each other I was at my place of work in XXXX XXXX XXXX XXXX Once I got notification of these transactions I called right away to the bank company to try and dispute these amounts. I had spoke to a representative and explained my situation, and then awaited a determination that would take couple weeks for them to to verify. On XX/XX/XXXX I had gotten there finished review of my dispute in which they denied me credit back into the card and read i would recieve a written notice in the mail with why the went against my dispute. These amounts taken from my account are not small and would take me a week of work to make and has caused me many financial burdens.
12/21/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem using a debit or ATM card
  • NJ
  • XXXXX
 Web Older American
1 ) On XX/XX/2020 my Skylight Financial debit card account was charged {$45.00} and {$5.00} at a XXXX in XXXX which I did note make. 2 ) On XX/XX/2020 my Skylight Financial account was charged four consecutive {$5.00} for a total of {$20.00} and labeled ( Debit : Additional Statement Mailing fee ). 3 ) I have tried to contact the but has refused to refund the money. Instead they have told me, I made the {$45.00} and {$5.00} transactions before I changed my pin number. I changed my pin number after I reported those two transactions ( {$45.00} and {$5.00} ) that I did not make and debit card was missing after checking the transaction on their website.This was the reply : - The PIN transactions being disputed are consistent with your previous account activity, such as the merchants shopped and their physical locations. Additionally, our records show that the PIN was not changed prior to the period of unauthorized usage. 4 ) Because I shop at that place does not make the transactions legitment! 5 ) Additionally I was charged {$20.00} for them to send me an email which they described ( Debit : Additional mailing fee ).
08/30/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • TX
  • 76504
 Web
On XX/XX/XXXX at XXXX I received an alert by text from Netspend saying that my balance was {$5.00}. I immediately went online to XXXX to view my account. There was a atm withdrawal from an atm in XXXX tx at XXXX XXXX XXXX XXXX XXXX tx. I immediately called to report the fraudulent activity on my account and to have my card blocked. I told him that my card is in my possession and how is it that someone could withdraw money from my account without physically having my card. The representative provided me with an email to get a temporary credit until they complete their investigation that can take from anywhere of 10 days to 45days or even 90days. I submitted the email and I have called back to netspend twice and they are telling me that I have to wait until XX/XX/XXXX to get an update and to see if I win my case or lose. I don't see how I would lose my case since I was not in XXXX, I was in my house which is 3 hrs away. I'm the victim, money was stolen from me. I should not have to go through this to get by money back. I also called XXXX the atm customer service to see if they could help and they said they could not.
05/21/2018 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • MI
  • 48207
 Web
I purchased a Netspend Card the end of XX/XX/XXXX to use for prior and current year taxes. I noticed my card was missing on XX/XX/XXXX. This exact same day I contacted Netspend and let them knew of the situaution and began with the dispute. I was told that the money that was taken would be deposited back into my account which didnt happen. I faxed over a written dispute letter XX/XX/XXXX. No one contacted me back I had to keep calling requesting to speak with someone. No money was deposited as i was told and as is in the policy. No real investigation was done no camera footage checked or anything. It took over the time that the dispute process was suppose to take and netspend closed my account months later. I contacted the local police made reports contacted the IRS attorney general office did all I can do. I never made any of these transactions or do I have a XXXX area code number. I have been in a finacial hardship causing me to be a XXXX for a period of time. This is insane Netspend did not follow through with their policy that they are suppose to have or give me a full investigation that I should have been given.
09/18/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OH
  • 439XX
 Web
On XX/XX/XXXX I purchased a bike from XXXX XXXX XXXX in california. On XX/XX/XXXX I contacted XXXX XXXX XXXX and requested a full refund. They told me by email that it would take 24 to 48 business hours to process. Than I got another email saying that it will be 7 to 10 days. I waited than I co tacted netspend and they informed me that they didnt receive the right information to release my funds. So I got what they needed and contacted XXXX XXXX XXXX. They said we have sent numerous emails and faxs to the company. Finally on XX/XX/XXXX my fiance called netspend and spoke to a supervisor and did a three way call to XXXX XXXX XXXX and had a supervisor on the line ... the netspend people told XXXX exactly what to do. XXXX said they have done this so many times and will do it one last time. Unfortantley, i received an email that says the documents we received was not an approved document. My fiance called netspend today, 3 weeks later and netspend customer service said the document is being reviewed ... .I ont understand why they just cant contact each other via phone and take care of this matter once and for all.
09/13/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • NY
  • 11207
 Web Older American
To whom it may concern : I am a NetSpend customer and I have had checks sent by mail through NetSpend whom informed me that you have all of their archived checks. I am currently having a financial dispute with a creditor and they claim that they have no record of the checks that I sent through the NetSpend app, even though the checks are prefunded and are coming back as 'cashed. ' This creditor is requiring that I produce copies of the voided/cancelled checks that I claim as proof of payment before they credit my account with the funds these checks represented. My name is XXXX XXXX. My address is XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX My phone number is : XXXX. And my email address is XXXX. The checks I speak of that were issued through my NetSpend account are : # XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX and XXXX. I would be grateful and pleased if you could forward copies of those checks only to me at my above contact information. Thank you for your time and hopeful assistance with this matter. P.S. None of your customer service representatives seem able to help me. Sincerely yours,. XXXX XXXX
10/13/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NM
  • 88203
 Web Servicemember
I have a business XXXX account when I received the XXXX card in the mail I called to get it activated and the customer service rep told me that I needed to provide proof of my Identity. So I sent a picture of my driver license and a picture of my social security card as well as a copy of my voters registration card and mail with my name and address on it. I called the pay pal customer service back to make sure they received it and they said that it could take up to six hours before they could do anything about activating my card. So I waited till the following day and called the number to activate my card the system said the card was not recognized and I was transferred back to customer service and that's when the customer service rep told me that they had cancelled my card because they could not verify my identity. Which made no sense to me after all the documentation I had supplied them the day before. and when I asked to talk to someone else higher up the lady would not give me a number or transfer my call she just kept on saying it is our right to refuse to activate cards if identity can not be verified.
12/12/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NJ
  • 08879
 Web Older American
XX/XX/XXXX, received NetSpend Visa Prepaid Card as a gift XX/XX/XXXX, contacted company to activate card. After going through the long process to activate, I was told that if I used the card as a " debt '' which I would have to, they would charge me {$2.00} for putting my pin into the machine. If I used the card with a " signature '' which I did not understand since you have to put a pin in for a debt card I would be charged {$1.00}. So this {$20.00} gift I received would only be worth {$18.00} or {$19.00} dollars. My benefactor had to pay {$2.00} to purchase the card and then I would not get the full benefit of her gift because the company would be taking fees. I told the company that I wanted the {$20.00} and they said they could send me a check in 7 to 10 business days. XX/XX/XXXX, I contacted the Department of Banking and Insurance in New Jersey and was told I have to contact the Federal Trade Commission and I asked for a telephone number. The number I was given was for a drug crisis center. Thanks, New Jersey. XX/XX/XXXX, I contacted the CFPB and was treated with respect and kindness. Thank you CFPB.
06/16/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • TX
  • 77320
 Web
My account has been locked by XXXX. They locked it over some netspend cards that supposedly bought years ago. I was not notified in writing about any outstanding balances that needed to be paid or any warnings that if not paid my account would be locked. I am not even sure the accounts are mine. I have called several times and I continue to get the same answer that when I agree to pay, my account will be unlocked. I went ahead and agreed to pay but I'm still waiting for any change. I have been told by several representatives to wait 24 hours for change. The supervisor claimed to send an email to the " recovery department '', that doesn't have a phone number and can't be contacted by anyone in the company, stating this was an emergency and needed to be escalated. It has now been 24 hours and I spoke to XXXX in the disputes department and she said I should wait longer but there is no guarantee. I stated " this can't be legal and that I plan to call an attorney '' XXXX stated they respected my decision. I am filing a formal complaint because I feel this is fraud and something should be done about this company!
11/18/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • TX
  • 77065
 Web Older American
I retired as of XX/XX/2019 and moved to XXXX as of XX/XX/2019 for a year. Since moving to XXXX my bank XXXX XXXX / Netspend keeps blocking my account so I dont have access to my government social security direct deposit. I have proven my identity each time. But now they want proof of my identity with my address on file within the last 30 days which I dont have I sent them all of my closing bills but they wont accept them I have explained this over and over I have sent them my final paycheck with the correct address but they wont accept that either I sent my XXXX XXXX my passport my lease and electricity bill from XXXX I have sent everything asked for but no one there is listening and I will soon be homeless and starving in XXXX when they have my SSI and final check. They keep threatening me with closing my 6 year old account and sending me a check which would not get through customs nor would I be able to cash it here. Please I cant get anyone to even look at the previous notes I keep getting the exact same answer we need something from my address on file from the last 30 days which is the closing bills.
11/08/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • MA
  • 01841
 Web
After finally receiving my unemployment benefits payment from the summer during COVID pandemic, I was relieved my family was finally able to begin paying and taking care of various expenses using the Brinks prepaid card. After initial deposit I used the card as our main source of household payments and income. It was only after I took closer look at my statements from XXXX and XXXX that I realized we were being charged {$1.00} fee per transaction which amounted to well over {$500.00} in under 45 days. While I realize this was mentioned somewhere in the fine print without access to the internet during the pandemic I was unable to view my statements nor did I ever expect such an abusive and predatory fee structure. I have since changed my account to the XXXX XXXX monthly fee but I dont feel its fair to have to pay over {$500.00} in fees when its all being taken from government benefits meant to help us during pandemic. I request a refund of the fees from XXXX and XXXX and to be charged the XXXX XXXX monthly fee instead as courtesy and show of goodwill considering my situation. Thank you XXXX XXXX
11/02/2023 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • OH
  • 44102
 Web
Okay I keep getting you Skylight cards in the mail when I go to activated it sends me to Skylight direct I know when you activate a card you put your info in and it should be activated but no it sends me to them every time so I know there was money on those accounts and they're fraudulently scamming me not only that I'm going through identity theft and I know I am I have a bunch of inquiries on my credit report I have my annual credit report now I've been data breached by XXXX and carvin software program I can't get in any of my accounts or keep anything and I'm being wrongfully convicted he sent to jail multiple times also I have people trying to knock me off the road you're driving crazy there's traffic everywhere around me I called the FTC I went to the social security building in downtown XXXX for XXXX XXXX building they told me they can't change my social security number unless I have a bunch of information which I do now also I can't keep people out of my XXXX account social media accounts and I'm always getting scam calls and people on XXXX saying I won the lottery I got to pay them {$300.00} first
07/25/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 91326
 Web
My account was closed without notice last XX/XX/2021 ... They claim to have closed my account for identity concerns however to receive the two deposits I had on this account I had to verify both deposits and my identity before they allowed them to go through... And a third time just to activate the account ... After the second deposit a week or two after its when they closed my account with remaining balance of XXXX $ I've been trying ever since to get my money back they have requested a letter of indemnity in which I can't get because the depositor is no longer in business they even tried reaching out to depositor with no luck... So they told me the is no other option without that letter ... After calling over and over and being told so many different things that they will send me a check or go get s new card and call while I'm at merchant and they will transfer balance into new account none of which ever took place and was just a waste of time .... In order to talk to anyone it takes hours and hours of being on hold and hung up on many times .... Please help with this matter.. The company is net spend
09/28/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • TX
  • 757XX
 Web
XX/XX/2019 : I received in the mail a NETSPEND PREPAID MASTERCARD. I never requested, authorized, activated or in any other way contacted the Netspend firm to inquire about this type of card. I have no need for it. I cut the card in half, sent them a letter and requested NO FURTHER ADVERTISING OR MARKETING COMMUNICATION from them. NETSPEND did not respond in any way. XX/XX/2019 : I received a SECOND NETSPEND PREPAID MASTERCARD in the mail. Once again, I sent a letter to Netspend, returned the cut up card and all the associated materials, that this was unauthorized, rejected, never requested and would not be activated. Once again, I never received any type of reply. XX/XX/2019 : I received in the mail a XXXX XXXX XXXX XXXX. Once again, I never requested, authorized or in any other way wanted anything like this. The ADDRESS and PRIVACY ACT notices have NETSPEND corporation in them. Once again, { this makes THREE (! ) }, I cut up the card, sent back all materials, with a letter, detailing this is UNAUTHORIZED, UNSOLICITED and UNWANTED. I want this harrassing activity to stop and this firm to be censured.
10/11/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • TX
  • XXXXX
 Web
In XXXX my wife and I discovered massive fraud on our XXXX XXXX XXXX checking account. We researched our account and discovered the fraud all occurred using my wife 's checking account debit card. The card was a XXXX issued by XXXX XXXX XXXX. We notified XXXX XXXX XXXX of the fraud and gave them 12 pages of fraudulent transactions dating back to XX/XX/2022. XXXX XXXX XXXX informed us that XXXX would only allow the XXXX XXXX to refund two months of the charges, which came to about {$3600.00}. We had a total of about {$8000.00} in fraudulent charges so we are out over {$4000.00} still. I called XXXX to try to verify if the the two month rule was correct, and to see if XXXX would do anything to assist with our loss since the charges were clearly fraudulent ( almost all were XXXX XXXX and XXXX trips in XXXX and XXXX, we live in XXXX ). I spoke to someone who barely spoke XXXX, she gathered my info, and said she would transfer me to an " Account Specialist. '' Instead she blind transferred me into XXXX XXXX XXXX 's phone tree. I need help without that {$4000.00} we are in serious financial trouble.
09/04/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NY
  • XXXXX
 Web
on XX/XX/XXXX at XXXX XXXX, I went to a check cashing place to cash my paycheck and added {$500.00} from a {$600.00} paycheck to my pre- paid NetSpend Card. I used the card to purchase a one nights stay at a local hotel. The same night, I tried to use my card again at a local drug store ( XXXX XXXX XXXX but it was blocked. When I reached out to the company today XX/XX/XXXX at XXXX XXXX, they said my card was being restricted ( without any reason why ) and stated that I needed to provide a receipt from the check cashing place as well as my ID and Social Security Card. I told them that I had two of the three items they requested ( the receipt and drivers licences ), but I would have to apply for a social security card so that I could get my card re-activated and would not have any access to my money until then. Furthermore, my card being blocked in this way was a huge inconvenience as I would be without funds that I needed. I had at least {$410.00} on my card and I need it back. I do not want to use this pre-paid card service ever again if it is intended to cause these issues and inconveniences.
06/03/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • GA
  • 30701
 Web
On XX/XX/2018 I purchased a Netspend prepaid XXXX card with {$170.00} cash for the express purpose of paying a bill online. I chose the Netspend prepaid card because it was a couple of dollars cheaper than the Prepaid credit cards it was on display with. It was a Saturday and my bank was closed so I was not able to delposit cash into my bank to pay the bill. I thought that purchasing a prepaid card with a small fee would allow me to quickly pay the bill online. After purchasing the card I immediately went online to activate it, per instructions on the card. I then proceeded to use it. The card was declined. I called customer service. I was on hold for over 10 minutes. Customer service rep verified my name, date of birth, and social security number. He then apologized and said I would not be able to use the card or have access to funds. I was shocked and dumbfounded and asked to speak with a supervisor. After being placed on hold again I was transferred to a supervisor. The supervisor told me there was nothing he could do and I would not be able to use the card or have access to my funds.
12/31/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • SC
  • 29730
 Web
I purchased a pre-paid Netspend card in early XX/XX/2021. To use the card Netspend requires a social security number and other personal identifiable information. I followed the directions included with the card and called XXXX to activate the card, but had trouble with activating the card to use. I purchased it as a wedding gift for my niece, but she could not use it after I tried to activate it. My niece ( whom I gifted the card to ) and I called Netspend at XXXX ( the telephone number on the back of the card ) on XX/XX/2021 around XXXX and spoke to a guy named XXXX XXXX XXXX informed my niece and I that he would send me a check in the amount I paid- {$100.00}. He informed me that the check would arrive within 2 weeks or so, but it is XX/XX/2021 and I still have not gotten the {$100.00} check. I called Netspend back on XX/XX/2021, and Netspend said that they had sent the check, but I have never received it. I have waited on hold and spent a great deal of time trying to get my money back. The company telephone number has had me waiting for long hold times and I just want my money back.
05/30/2023 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • CA
  • 94607
 Web Servicemember
in about 2015 I request that XXXX XXXX XXXX XXXX cancel a XXXX XXXX monthly subscription. however, they continued to charge me for the account. I contacted my credit card agency and reported the incident and requested a new credit card. They informed me that they would take care of the issue by replacing the card. I don't know how the company got access to my new card, but the charges continued to come. throughout the COVID crisis and it became a low priority, and I had other problems to deal with and did not check my account because I relied on the company to honor my request to stop deducting and cancel the subscription. within the last year after auditing my account I noticed that XXXX was still deducting {$85.00} from my account. I contacted both the agency and the credit card company and request that stop the charges immediately. as of XX/XX/XXXX2023, I am still getting charge considering my ongoing request to cancel. I feel Net spend should have protected my account but for some reason they continued to allow this company to continue to charge me after replacement of the cardXXXX
01/15/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Changes in terms from what was offered or advertised
  • MA
  • 01930
 Web
On XX/XX/17 I received an email saying something to the effect that I had " won '' a {$1000.00} gift card from XXXX. There were associated posts saying this was " for real ''. I started clicking to check it out. As I went along it seemed to start turning into an application for a credit card and, against my better judgement, I continued with the process. By the end, I had been congratulated for qualifying for a " Net Spend XXXX XXXX card ''. I was annoyed since I did NOT want this credit card. I decided to wait until I received the card to call the company. Well, I never even received the card! After 3 1/2 weeks I called XXXX Spend XXXX. The customer service person was not concerned about the fraudulent way I was lured into applying for the card or that I never received it. She seemed to want a quick resolution and simply offered to send me another card or close the account. I told her to close the account. I also said that I certainly hoped that opening and closing this account would not effect my credit score. She said it wouldn't but I'm not sure she knew what she was talking about.
12/07/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 954XX
 Web
I arrived on US soil as a foreign national under humanitarian circumstances. Specifically, having been rescued from the ocean by the coastguard off the coast of California. I was dumped on the streets and have managed to receive some charitable assistance however, I realised that I needed a means to make a necessary purchase online. I purchased a prepaid debit card from a XXXX store and paid {$65.00} plus the setup fee at the checkout. This was the majority of the meagre cash I had to survive. Only after opening the package did I discover that a US Social Security number would be required to use the card! being a foreign national, I have no such number, so the funds are now trapped in the card and the card is unusable. I asked the staff at XXXX to refund the {$65.00} I paid to them, but they refused citing ( reasonably ) that they can't tell if the card has already been used, so can't make the refund. I can't afford to lose {$65.00}, so I contacted the company by email and although they acknowledged the email, I have received no response to the complaint and request for refund.
07/08/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • IN
  • 46217
 Web
My checking account is through skylight netspend account. For some reason my card got hacked ( transactions from XXXX ) and of course I disputed it! They told me it will take 10 business days for me to get an update or provisional credit. I call for an update and now theyre saying that due to me not sending an letter of dispute ( Which was never told to me as a step that was needed ) I have to wait until XXXX for an update on my account! I have bills and everything that Im falling behind on because some one hacked my card! I didnt lose it, and I didnt give out information. I even spoke to a supervisor to see if I can send the letter now due to me being told misinformation so I can get my money as fast as possible and they basically said Im XXXX until XXXX of this year. This happened in XXXX so this is a 3 month time frame for something that ruined my life in a matter of a day. My landlord doesnt care that my card got hacked! I have fees for not being able to pay my bills! This is such a ridiculous way to do business! Especially if you see on your systems that I was told incorrectly!
07/06/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 76052
 Web
On XX/XX/XXXX, I met a guy to buy a car. He said he had the title but after paying XXXX from my account, Netspend, through PayPal he claimed he would need to obtain a copy. I called XXXX to verify he was the titled owner of the car. They said he was. For weeks I kept asking for the title only being told this weekend. That weekend never came. On XX/XX/XXXX the car was repossessed as he had taken out a title loan against the car on XXXX first. I filled a dispute with my back that was processed through XXXXXXXX XXXX XXXXXXXX. PayPal, seller bank I paid through, found in my favor because he didnt respond. My bank, Netspend, received an auto generated email. Netspend took that email as PayPal would not pay me. I called paypal only to be told they are waiting for my bank to find in my favor so the can return the money to them. I feel I am owed that money. I obtain a lien holder paper from the car title office. I reached out to XXXX XXXX who now had the car.. I am looking for help to get my money back. I have documents supporting my case. In his add for the car he says it is paid off.
04/19/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • VA
  • 23228
 Web
On XX/XX/XXXX XXXX transactions were made to XXXX XXXX. One transaction was for XXXX and the other transaction was for XXXX. The XXXX transaction was made in error so I reached out to XXXX the very same day and ask if they could reverse the {$420.00} charge. XXXX reversed the charge and sent it back to Netspend. I opened up a dispute with them as I was directed to do as they said the money wasnot sent back. Claim number XXXX. Netspend refunded XXXX on XX/XX/XXXX but didnot refund the additional XXXX. That is a total of XXXX which was what I disputed. I call them several times and was unable to get a resolution. They passed me around each time and it seemed they didn't have any notes in their systems. I let them know that I was not going to open another claim as this was their faults. If they look at the account, they would see two seperate transactions happened on that day to the same company. Im disputing the second one for XXXX. They are adding the XXXX ( which they refunded me ), but they have not refunded me the additional XXXX which is a total of the XXXX which I disputed.
07/14/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • PA
  • 165XX
 Web
On XX/XX/21 I was at XXXX XXXX in NY. I tried to use my Netspend card at the ATM. It declined my card and would not dispense any money. On XX/XX/XXXX I called Netspend and they said that my account was frozen because there was suspected fraud activity. I told them that the company that directly deposited my money had called them to verify if the account was still active. I asked why hadn't they contacted me before the denied access. I was told it was their policy to freeze an account if they suspected fraud. So I told them to close the account and send the check to my address. To this day I haven't received my money and I keep getting the runaround about my check. They're saying they sent it to my old address. I have informed delivery so I know that the check was never sent. It's been months and now they're telling me I had to wait 48 hrs to see where the check is at. I called back on 2 days later and then was told I have to wait 10 days for them to do an investigation. This is ridiculous and I want my money back. This company has been nothing but a nightmare since I've had it.
08/19/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • WI
  • 54494
 Web
On XXXX XXXX {$75.00} was deposited on my orginal acct of XXXX, then recieved a message to update my account to and all access acct which became XXXX which is now my current account, then XX/XX/XXXX came n went no deposits so i called asking where it was n they gave me da run around about it so sent all message to CEO he in turn sends me to a lady named XXXX XXXX she tells me she will handle it, in the meantime i do my own research and find that they have sent it to an acct i no longer use or have access too XXXX and they want me to verify everything which i did but then they want documents which i do not have cuz i lived there from XXXX to XXXX but XXXX verifies that this is where they sent my funds i use every month to pay my rent n for my medications, the bank verifies both reciever n sender that this account has my funds of {$2200.00} in it. I verified that da last deposit was recieved on XXXX XXXX of {$75.00} to acct XXXX which the bank recieving said i had to upgrade to XXXX on XX/XX/XXXX, today is XX/XX/XXXX and i still have not recieved any of my funds into my account
08/20/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • OH
  • 453XX
 Web Servicemember
I received an unsolicited Brink 's Money Prepaid Mastercard in the mail with instructions to call and activate now. I did not order this nor did I give permission for my information to be used to issue this card. I called the Ohio Attorney General 's Office and spoke to a representative reporting this, then I contacted and received my Annual Credit Report from XXXX, then I called the number on the card several times until I was able to speak to a representative. The first several calls asked for my card number and social security number before I could speak to someone. I finally waited without speaking until I got an agent. I cancelled the card, explained to them who I had complained to and to remove my personal information from their information bank as well as cancelling any card or account in my name. The operator said this was just an advertisement to get their information to consumers and I could cancel and conceal my information. I did so and then sent this message to the CFPB. I will gladly send any other complaints to any other agencies about this deceptive practice.
07/06/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NY
  • 10010
 Web
I purchased a XXXX XXXX XXXX XXXX from XXXX and had {$100.00} loaded on it. I was charged an additional {$2.00} convenience fee as well. I did not realize that when I purchased it that I would need to provide my social security number and birth date with the company in order to use the card and redeem the money I already loaded on it. It also seems like they are going to charge a {$1.00} every time I use the card. I am not looking to have a financial relationship with the company and have no intention of reloading the card. I simply want to access the {$100.00} I already put on it without paying a fee every time. The phone number they provide does not have an option to speak with a customer service rep. It disconnects you if you do anything but follow the activation instructions. it is the only # the company provides and they market it as a customer service line, including for questions or refunds. I have sent emails to the company as well and get non-specific messages back that tell me they need more info but don't ask for anything in particular. Just my phone number.
08/04/2016 Yes
  • Prepaid card
  • ID prepaid card
  • Fees
  • NC
  • 27529
 Web
XXXX has scammed me via a laundry list of fees that have racked up over {$30.00} in two days. I got my first Direct Deposit over {$500.00} on XXXX/XXXX/2016, and I received a text stating that I was upgraded to a Premier status. I already knew this was a benefit that Netspend offered, so I proceeded to use my card to pay bills and do things I needed to do for my family. Tonight I looked over my charges because I was short and could n't figure out why. I have various fees for everytime I used that card until I last used it a few days after my DD. I counted over {$30.00} in fees in TWO DAYS ; which is OUTRAGEOUS and something I would 've never paid seeing as I just recovered from a car accident that left me UNEMPLOYED for almost two months. I called their " customer service '' line tonight, and after arguing with the rep and him trying to tell me that I " misinterpreted '' the text I got, I asked for a supervisor, and after waiting on hold for that " supervisor '' for almost 10 minutes, He ( name was XXXX ), pretended not to hear me, when I KNOW he could, and hung up on me.
07/26/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • IL
  • 60440
 Web
To Whom It May Concern, I am writing as a very aggravated and displeased customer! I have an acct with your company that was placed on hold without my knowledge! Only to find out while attempting to purchase gas and was declined! I called a total of 3 or 4 Times lastnight with each calling an average of 45 mins to an hour hold with many complications when asking to speak with a supervisor! My thoughts are that you are a cold hearted company with no regards to your customer! How could you be comfortable with placing a custom on hold for that long of a time knowing she advised she was stranded at the gas station with no gas and questioning the reason for the decline of my card! If you felt there was a security concern or issue why would you not reach out to your customer before restricting there acct and them being embarrassed with a decline! I will also be reaching out to the Federal Commissioner office because this type of service is very unprofessional, unwanted, and unappreciated! Please reach out to me so transfer my money {$410.00} by XXXX XXXX and cancelling this acct!
01/05/2024 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • WV
  • 254XX
 Web
i bought the prepaid card for online purchases, i have tried to use it multiple times and it keeps getting declined, i tried to take my money back at an atm and it was declined and i was charged a fee for it being declined at the atm. i tried to rectify by calling the customer service number but there is no way to talk to a person to fix the problem, it is only automated replies, i went to their website to get answers and tried to use the chat feature, i got an XXXX chat bot that eventually told me to call the customer service number because it could not connect me to a live agent. and of course the customer service number doesnt allow you to talk to a live agent either, so i sent an email and the response said to call the customer service number. i just want to use my card for online purchases but it wont allow, also when i went through the account verification process on their website, it said there was a problem with the verification and to call the customer service line to fix it, again not any way to fix or talk to a live agent on the phone, this is very frustrating.
10/27/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • PA
  • 19119
 Web
I received a card in the mail from Brink 's Money Prepaid Mastercard that I did not request or apply for. The card is addressed to me, but my name is spelled incorrectly ( XXXX vs. XXXX XXXX. While I understand that this company has a practice of buying contact information and sending unsolicited cards, this particular card arrived on the same day as two other fraudulent attempts to open credit cards using my incorrectly-spelled name ( the other incidents were with XXXX XXXX and XXXX ). That leads me to believe that the Brink 's card was actively applied for, rather than just randomly sent. I called the company, " cancelled '' the card ( their terminology -- it was never activated, and now it can not be activated ), and requested to be removed from their marketing campaigns. But that process was completely automated. I could not find a way to speak to a customer service representative or to report suspected fraud. There is no option for getting out of automated menus, no chat message option to contact a rep, and no method I could find on the website for reporting fraud.
05/19/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • MS
  • 395XX
 Web
I had {$400.00} deposited onto my account today XX/XX/2023. I confirmed the available balance of {$400.00} on my account and within 5 minutes, I went to withdrawal the funds in order to pay rent. I was advised which ATM to use so there would be no ATM fees. I had to withdrawal in 2 separate transactions due to ATM limit of {$300.00}. When I began the withdrawal for the remaining {$100.00}, the transaction was declined. I reviewed my balance which still showed {$100.00} so I tried again. It was again declined. I called customer service and they stated I was charged a declined transaction fee. However, the transaction should have never been declined in the first place. This is a racket to steal money from people. I called and spoke with 3 representatives at NetSpend and also a supervisor to no avail. This has to be happening to other consumers. They outsource their workforce obviously English is not their first language then they tell you repeatedly these are legal charges and will not help after the company steals your money. I have a transaction history for proof as well.
08/01/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30309
 Web
Netspend.com has my {$75.00} and wants me to send my photo ID and copy of my SS card in order to activate my XXXX debit card. I generally understand the need to comply with BSA/AML laws XXXX However, they will only accept an email with attachments. This is an unsecured way to transmit confidential data and I am not comfortable doing so. I already have a checking account and debit card with a national bank. I only wanted a pre-paid XXXX XXXXift card. I am XXXX XXXX XXXX and did not fully understand this product and its exhorbitant fees. I want my money back from this company. I think that the CFPB should require these companies to use larger font on the packaging and plain language to explain that the product is not a gift card and may require additional documentation to be provided to active the balance on the card. Also, as I now understand this product, with proof of ID, the same may be obtained from a bank at NO cost. I would really like my money back from this company. Shame on them for taking advantage of people who are not necessarily financially sophisticated.
08/20/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 77584
 Web
On XX/XX/2021, I submitted a payment to XXXX XXXX XXXX for {$300.00}. The first payment was submitted at XXXX.The next morning I checked my account the payment didn't reflect so I submitted another payment. Once XXXX XXXX open I called and asked if they could if my account reflected 2 payments, the representative stated yes. I asked if they could reverse the 2nd {$300.00}? I was told " no '' because it was already processed. XXXX XXXX stated I needed to speak with my bank. I called NetSpend, ( XXXX ), was told I needed to open a dispute. I sent all the rquired inforamtion requested by Netspend. XXXX XXXX refunded the funds back on XX/XX/XXXX. The Pulse network system received the funds on XX/XX/XXXX and refunded the money to Netspend ( XXXX ) on XX/XX/XXXX. Tried reaching out to ( XXXX ) home office left a few messages seeking help. I have spoken to several rude customer service representatives. Spoke with a supervisor on XX/XX/XXXX by the name of XXXX who hung up on me. With the dispute they are making me wait until XX/XX/XXXX and they may give me a provisional credit.
11/28/2016 Yes
  • Prepaid card
  • General purpose card
  • Advertising, marketing or disclosures
  • NY
  • 14850
 Web
I recently received a Brinks Money Debit MasterCard ( dba Skylight Financial Inc in XXXX, TX ) which I most certainly did not request. I check my credit score/inquiries regularly, and I 'm confident this is n't real or a result of a scam. I think it 's just a very well-divised, thorough marketing scheme. But it 's really quite alarming. The card had my correct name, a card number, master card logo, an expiration date and CVC 3-digit number on back. The letter attached had an account number, a routing number, was sent to my home address. I received a terms of agreement pamphlet, and skylight/us bank checks. Now I 'm having to go through the trouble of making sure that a. ) this has n't been identity theft ; b. ) none of this gets activated ; c. ) all the materials are thoroughly destroyed to ensure no future identity theft, etc. It 's just a XXXX, and if I were elderly or perhaps less tech-savvy, this would have caused a great deal of concern. This seems like really poor business practice. To essentially sign me up, put my name on something that I never requested.
03/22/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • XXXXX
 Web
I opened a account up with this company back in XXXX. I attempted to use the card the same day and had Promblem 's. So i called this company and they told me that they are no longer able to assist me and they closed my account and told me that i should get a refund within 2 weeks. Well 2 weeks came and i didn't get a check. I called them again and they told me it was sent. Well 2 more weeks came, I still haven't got anything. I was calling from XXXX to XXXX. finally XXXX came and i filed a complaint with XXXX and someone from customer support stated they would give me a call and he did and he told me he would resolve this issue. So i waited and i still haven't received anything. So i said enough is enough i will file a law suit when i get funds. I been kicked out my home due to them not sending my money that i was suppose to pay my rent with. My kids and i was homeless and i take that as discrimination and hardship and everything else. I'm not gone give up until i get my money back. this issue needs to be resolved and they need to be stopped. They are a complete scam!
12/13/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • MI
  • 490XX
 Web
My name is XXXX XXXX and I am writing to complain about NetSpend unfair treatment. XXXX XX/XX/2022 my NetSpend card was stolen and someone used my card and took over {$6.00} from my NetSpend. On that same XX/XX/2022, a debit of {$1.00} was done on my card which wasn't by me On the same XX/XX/2022, another debit of {$800.00} was charged to my card which I didn't approve. On XX/XX/2022, a debit of XXXX was charged to my debit card without my consent. On XX/XX/2022, a debit of {$28.00} was charged to my card without my authorization On XX/XX/2022, a debit of {$1.00} was charged to my debit card without my consent All these making a total of {$830.00} unauthorized debit from my debit card. I have complained to NetSpend about this and they filed a dispute, but they have not given me provisional credit. One XXXX XXXX who said she works with office of president reached out to me and told me they are still investigating. Up till now there is no update and my funds have not been given to me and NetSpend has ruled the case in favor of the thief who stole my card
08/03/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • MN
  • 557XX
 Web Servicemember
On XX/XX/2022, I went to XXXX in my town that I live in XXXX mn, I was going to withdraw XXXX dollars, when I put my card in and put in the amount, it said to remove your card, I went to put my wallet in my back pocket, and when I went to retrieve my money the machine sucked it back in, I did not leave the machine, I called for XXXX customer service and somebody came over and spoke with me, they said that they have nothing to do with the ATM, so I called the phone number off of the ATM, they said that they know that I did not receive any of the money, so then I called my card and they said that I had to file a dispute, they gave me no address to send it to, I didn't have a pencil and paper with me, to write down anything, that has really put me in financial distress, that is what I live on is my social security, I have talked to them 3 times and it is always the same response that they are doing a investigation, I just want my money back, I don't know how that they can keep my money, I don't know why they won't give it back, that's my money not theirs, thank you,
10/22/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • NY
  • 11204
 Web
BS '' D Hi to all I am having the worst bank relationship ever with XXXX/netspend. Did two 100 % Legitimate DD 's from payroll but wouldn't give me the bonus claiming that it didn't come as dd even though their computer categorized it as a dd. After complaining to XXXX got the bonus but when trying to transfer to external Account was suddenly blocked as fraud and since then asking me for various documents. I sent them by email and then waiting to be able to transfer money. They never sent anything by mail I always had to call them and wait very long time and would get answers by representatives. Now they say that they need a colored copy of the documents. They closed my Account and are holding my money. After long time got a call from corporate office manager saying that my money will only be returned to my payroll account after getting a letter of indemnity from my employer as a another way of harassment and means for holding the money for a longer period. He too is not ready to send any official mail asking for documents but by phone only. Thx and b blessed
08/05/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • DE
  • 197XX
 Web
XX/XX/XXXX at about XXXX, I had a scary charge that went on my Debit Card from the NetSpend All access Account where I have direct deposit from my employer for the last four or five years approximately.To my fear, I had discovered a charge that was and still is listed for sure as XXXXThis charge was made at the XXXXXXXX XXXX XXXXXXXX.I did attempt to see if there was a ghost account at the company but it did say no purchases were made by myself with my card.I would hypothesize that my card was used there by a members account.This charge had brought my account into the negative and consequently a overdraft charge was charged in addition.I was able to block the card after the ghost charge fortunately but I am uncertain how to officially make a dispute of the transaction after I called NetSpend and was trying to explain my dilemma at this time.I would greatly appreciate any little help I could receive from the Federal Government 's Agency.I, as well as many others definitely appreciate the service if feasible.Thank you XXXX XXXX XXXX Net Spend All Access Card Member
12/07/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AZ
  • 85023
 Web Servicemember
On XX/XX/22 i was receiving notifications that someone was taking money out of my account in the amount of XXXX XXXX XXXX XXXX it was a total of XXXX transactions I immediately called pay pal to let them know what was going on, and to hurry and turn off my card. I was told then i could not file a dispute until the transactions were no longer showing up as pending. I called back the next day to get this resolved and i was told to file a dispute. i filled the dispute and then notice that it was more transactions in my account that i did not complete. With filling my dispute i added them as well. on XX/XX/XXXXi received a notification that i will not be paid. I then contacted PayPal in frustration about my hard own money. That representative was nice and understanding stating they would have a analyst call me back. i received a call on XX/XX/22 from XXXX of the rudest people i have talked to in my life not only did she hang up in my face but she would nit transfer call to another supervisor ( she claimed she was the supervisor ) or even attempt to resolve my issue.
02/12/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 34221
 Web
I purchased a XXXX XXXX online at the end of XXXX. The amount on my receipt is {$29.00}. With the company XXXX. However the amount that was charged to my account was {$33.00} and from a different company than what was listed. I disputed the transaction with the merchant with no response at all from them. And with my NetSpend Prepaid Pay Pal Mastercard. I disputed and did what I was told by submitting my proof of dispute for an immediate expedited refund. This particular prepaid card has charged me a monthly fee the day I purchased the card as well as one the month after the account was opened. I still have not received my refund and am being told it can take 90 days. Which is very convenient considering that get XXXX each month my account is open. Now I am being told if I close my account and I get my disputed amount back I will be charged a {$5.00} fee for them to issue a check. I feel like this is outrageous and that as a consumer I am not protected by the master card since it is a prepaid account. I am not sure if anything can be done however I hope there is.
11/27/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • CA
  • XXXXX
 Web
I received this card without requesting it and with no explanation attached or printed on the card, that this was an offer. I thought it was a replacement card for an existing pre-paid card I had but when I went to the site, it was asking for my social and date of birth. I found that suspicious, along with the card having a XXXX balance. When I called the company, NetSpend, to ask where this card came from, I was again prompted to enter my date of birth and full social. I declined and was transferred to an agent who then said that this was an offer and if I activated it ( after providing all my info ) I could use the card for paycheck deposits and such. I never requested this card, nor did my employer distribute these cards for paycheck deposits. It is very suspicious to request that information to activate the card without providing a description of what the " offer '' is. NetSpend should be required to fully explain what this card is and why the recipient is in receipt of the card. Appears to be a phishing scheme that NetSpend has gotten away with for years.
09/17/2016 Yes
  • Prepaid card
  • Gift or merchant card
  • Managing, opening, or closing account
  • TX
  • 78660
 Web
I received a netSpend gift card for my birthday from my sister. When attempting to activate this card it asked for several pieces of personal information including my social security card. I have received other gift cards that did not require any personal information at all to activate it. I called an inquired why this is, they did not offer a reasonable explanation except to say it was for my security. If that was true they would not ask. Each time you give someone your social security number out increases the chances you will become a victim of credit fraud. I had no idea how much was on the card ( it was a gift ) apparently just asking for the balance costs XXXX cents each time you ask. So when I asked it had a balance of {$24.00}. Each time the card is used there is a fee charged. {$1.00} to run as debit and {$2.00} to run as credit for each transaction. This company is unscrupulous in their business practices and I have to wonder how they are able to do business in this country. To anyone who reads this I would not use this company for anything!!!
03/20/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 93534
 Web Servicemember
On XX/XX/XXXX, I filed a dispute for transactions that were not authorized by me to Netspend. All the transaction 's were done online and Netspend is refusing to do anything about it. I spoke with them on numerous occasions and every time I spoke to them they would not do anything to help. I spoke with them on XX/XX/XXXX, XX/XX/XXXXXX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and on XX/XX/XXXX. On the day of XX/XX/XXXX the 30th day of the dispute, I called to ask when the provisional credit would be applied to my card because they told me a provisional credit would be applied after 10 business days. The man told me that at XXXX. the system would update and that my credit would be on my card. He said he saw the credit and it was waiting for the system to update. By XXXX XXXX that night still no credit and I called them and they said my disputes were denied and that there was no error and they considered the matter closed. {$420.00} was taken from my account and they are refusing to do anything about it. I don't know what else to do. Please help.
06/03/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
  • AR
  • 72903
 Web
What can I do to get the help that I need I made a transaction with the checking account side of my netspend cardXX/XX/XXXXfor XXXX $ onXX/XX/XXXXit came back that the bank dishonered it I then made a XXXX $ payment from the same acct transaction posted to utility company never came out of account. I contacted card company was told the transactions were never made because they are not in the history. I argued with this company about an hour and a half or more. I was treated disrespectfully got put back into the que line until another representative picked up I asked for a supervisor was disconnected, I called back asked for a supervisor or someone who could tell me why this happened got transferred and I let the phone ring for a good 5 minutes or so before I hung up and called back then I just kept getting repeated answers of the chrgs are n't in your history we ca n't help. Was n't even offered a dispute or payment inquiry nothing.i do have pictures of the dishonered letter my transaction history and where payments posted to other account if you want them.
04/14/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • FL
  • 335XX
 Web
I got completely locked out of my NetSpend account on XX/XX/2023. I contacted them to find out why, but they told me they couldn't tell me that information. They told me my account was now under review and I would have to verify my identity before they could help me with anything. I sent them a photo of my driver 's license, but now they want a photo of my social security card and a picture of a utility bill with my name on it matching the address they have on file for me. I don't feel comfortable sending them a picture of my ss card and I tried explaining to them that I no longer live at the address my card was sent to well over a year ago. They told me my account would remain locked until they get those pictures from me. I don't even know why they locked my account in the first place, I actively use my card and I have around {$1900.00} remaining in my account that they are now keeping from me for no reason at all. I have never had any issues using my card or logging on my account before. I don't know what to do, and I need to be able to access my money.
12/11/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • WI
  • 53092
 Web
I have requested prepaid XXXX master card .Nobody told me upfront that there is a fee {$4.00} per month. Also fee is usually charged after 1 month of service .My unexpected fee was charged 2 days after first transaction. When I emailed my request to close the card, received response : " The XXXX Prepaid Mastercard is issued by XXXX XXXX XXXX, Member FDIC, pursuant to license by XXXX XXXX XXXX. Netspend, a XXXX XXXX, is an authorized representative of XXXX XXXX XXXX. Certain products and services may be licensed under U.S. Patent Nos. XXXX and XXXX. Use of the Card Account is subject to activation, ID verification and funds availability. Transaction fees, terms, and conditions apply to the use and reloading of the Card Account. See the Cardholder Agreement for details. Mastercard is a registered trademark, and the circles design is a trademark of XXXX XXXX XXXX. Card may be used everywhere Debit Mastercard is accepted. " It actually doesnt answer my question Can you please help me to close card and transfer remaining balance to any of my accounts?
05/26/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with overdraft
  • Overdraft charges
  • OR
  • XXXXX
 Web
I did have direct deposit until all this stuff happening. I was overdrawn on my prepaid debit card by XXXX and with a {$15.00} fee it came to XXXX and with a {$20.00} order rush it came to {$130.00} which. Was taken out of my account when I received my oregon income tax refund of {$220.00} on XX/XX/XXXX then again on XX/XX/XXXX {$110.00} Was taken out again then another XXXX was taken again but this last one was taken off the registry but it was still taken not spend kept saying it's on there but not taken off. I finally got someone to go transaction to transaction to determine my actual balance and then when he realized I was right he hung up on me so netspend took out the {$110.00} out of my account 3 times so even though on XX/XX/XXXX netspend has the XXXX as a positive to my account but they took it out of my deposit on XX/XX/XXXX then again 2 more times and one of those times netspend erased from my register but in an audit it will be proven just be going through my account transaction after transaction to be technical this is not spend all access
06/26/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Fees
  • NV
  • 89121
 Web Older American, Servicemember
When I prepared my taxes through XXXX XXXX. Once you complete your tax return you have several options for getting your tax return. One of those options was a netSpend Premier Visa Debit Card. Seems easy but read the fine print of the agreement before you opt for this card. There are fees that will deplete your refund and they will continue to charge you fees into a negative balance. The only way you can do business with them is through the Internet. There is no monthly billing, no statement of charges or purchases and no notification of your balance or fees charged when charged. If you call and try to close the account with a negative balance they will tell you that they will charge off the negative balance and off course that will go on your credit bureau. You options are to go to a XXXX or XXXX, load put money on the card to clear the negative balance then call them or go on the Internet and close the card. After raising the roof with them, being that it was a small negative balance they agreed to waive the small negative balance and close the card.
05/06/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • PA
  • 17011
 Web
Good Evening I purchased a prepaid card from a XXXX XXXX. The card was {$2.00} and you had to load money on the card so I added {$15.00} on it. I get home to register the card as it said but it wouldn ; t allow me so I left it alone until the next day. So, something said check my email well netspend sent a message saying my card was registered so I go back on line and it was telling me to set up a password to the account because they already had my email address so I did that, then I was able to get into my account. So I checked my balance for the {$15.00} and it said XXXX so I called net spend and the representative told me that I wasn't approved to use their card services I asked why and he could tell me the reason so I was irritated because if I had of know these people was gon na run my credit I would have never purchased the card. These people are running your credit for a prepaid card and it never said that on the outside of the card I feel like I was scammed and these people are selling this card to get your personal information. Is this legal?
10/01/2015 Yes
  • Prepaid card
  • ID prepaid card
  • Fraud or scam
  • TX
  • 77489
 Web
I received a NetSpend prepaid master card in the mail today, which I did not request.In their disclosure they admit that they received my name & address because I indicated interest in offers similar to this and not in response to an application. They are lying because I have not expresses an interest in a prepaid card. I have a real credit card and a Bank that I have dealt with over 30 years. This madness started when I was doing a job search on a site for XXXX about a month ago. I immediately started receiving tons of spam by email & telephone.. NetSpend said to opt out of this offer & future mailings to call XXXX or if you want to activate it call XXXX. I called the number to opt out, expecting to speak to a live Rep but it was not to be. The automated line stated to press option XXXX to opt out & asked for the card number. After entering that info, it requested that you hold on until they activate the card?? I hung up before the next message came on.This is on the opt out line. This is nothing but a scam because I did not request or need this.
07/15/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • TN
  • 37604
 Web
I have a prepaid card from Netspend that was never activated. However, the card still has an active date. I can not activate the card because the company says that it belongs to someone else. I have the original packaging, the store receipt, the physical card, and an approval/authorization number printed at point of sale. I've spent several hours on the phone with multiple representatives. Each has dumped me into an automated system after I described the problem. The last representative stated that they could not help me. After multiple requests for supervisors and/or supervisor 's employee numbers, the representatives would terminate the call without warning. In summary, cash was spent on a prepaid card but the card was not activated immediately. The card has a printed expiration of XXXX. I have all necessary paperwork and the physical card. The company refuses to mitigate the problem despite receiving the funds ( prepaid ). The company refused supervisory information at my request. The automated system states that the card number is not valid.
05/14/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • TX
  • 78222
 Web
I HAVE HAD AGGRESSIVE ID THEFT. THE DECEPTIVE PRACTICES BY NET SPEND MY PREPAID CARD IS BLOCKED ANDFOR THE LAST FOUR DAYS AFTER SENDING IN MY INFORMATION TWO TIMES EVERY PERSON IN CUSTOMER SERVICE HAS AN XXXX OR XXXX ACCENT. IM NOT XXXX IM A CUSTOMER WHOS CASH WAS RENDERED AT THE TIME OF PURCHASED AND MY IDENTITY GIVEN On XX/XX/2021 I purchased a netspend predpaid card in the amount of XXXX for an emergency use when attemping to activate card Its blocked and now they are asking me to provide my drivers lic. Ssn and proof of adress on XX/XX/2021 WAS sent via fax my information ref # XXXX .Net spend. XXXX XXXX XXXX Texas. And today I resend my documents via email to XXXX. I eceive a MAIlER_DEMON REPLY HOWEVER, The EMAIL IS CUSTOMER SERVICE ACKNOWLEDGED MY RECIPT sent EMAIL. I HAVE REQUESTED A REFUND .ACCORDING TO : CUSTOMER SERVICE I WILL RECEIVE A CHECK IN THE NEXT 10 BUSINESS DAYS. I spoke to manager after customer service rep over and over they have caused me nothing but emotional mental tribulations arguing with me. customer service at XXXX.
03/09/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CO
  • 80204
 Web
Deposited {$3000.00} via ACH from my XXXX XXXX XXXX to my netspend account, as well as other cash deposits. This took place XXXX of XXXX. After a few months of not using my account I called to close it. Netspend representatives agreed to close it and send me a check of my balance which was my initial ach deposit plus money from my other cash deposits. I was never sent a check and my card was cancelled, giving me no way to access my funds. Months of calling and I was finally able to reach a representative who would help me named XXXX. On XX/XX/XXXX she reportedly arranged to have netspend ach transfer me back my initial {$3000.00} deposit. The money never reached my account and now netspend is saying the transfer was successfully completed. I have spoken to my bank XXXX XXXX about this and they have told me to take legal action as no incoming transfers to my bank took place. Netspend has taken over {$3000.00} of my money. I have given them 5 months to return my money and hours of calling with no success, the only other option is legal action now.
03/05/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with cash advances
  • MO
  • 641XX
 Web
Card issued by Net Spend. My name is XXXX XXXX and my live-in boy friend is XXXX XXXX. We received a check from XXXX XXXX XXXX on a claim from vandalism and theft. We put the money on a Net spend card. The funds have never been available to us. We have called and talked to several different people about withholding our money as we need to replace the items stolen during the break-in of our house. They keep telling us it is in the account but hasn't been released. When asked for a release date they say 5-10 business days and it has been over 30 days as the checks were deposited in late XX/XX/. They claim that it should have been ready for release on the XX/XX/XXXX after several more calls asking for the status. It is now the XX/XX/XXXX. still no money and we're talking about close to {$6000.00}. At one point I was told that the funds will be on my card " within 24 hrs just DO NOT TURN IN A COMPLAINT TO THE XXXX ''. I have read some gross story 's about this company pilfering money or as in our case no money at all. What can be done about this?
12/18/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NJ
  • 081XX
 Web Servicemember
On XX/XX/2019 I filed a complaint with Paypal concerning a charge on my debit card. Paypal failed to determine whether an error occurred within 10 business days. On XX/XX/2019 I contacted Paypal and asked if there was anything that I should do to complete the claim, to no avail. No provisional credit was provided and no determination of whether an error occurred was provided until XX/XX/2019 when my claim was first denied.. I request a final provisional credit be provided by Paypal. On XX/XX/2019 Paypal received additional documentation from me. On XX/XX/2019 Paypal merely said that the next update would be on XX/XX/2019, to no avail. I requested another update and on XX/XX/2019 Paypal said no provisional credit issued because of the nature of the dispute with merchant.On XX/XX/2019 in response to another request for an update from me, Paypal said my dispute not covered by Regulation E. On XX/XX/2019 again in response to, my request for another update, Paypal said it was not a billing error. Paypal violated 12 C.F.R. Sec 1005.11 ( c ) ( 1 ).
09/09/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CT
  • 06511
 Web
So in XXXX I took a trip from Connecticut to Florida while down there I was the victim of a robbery in the process my card was taken I called and reported my card stolen and opted to pay the fee too have a new one shipped to Florida the card came but the opportunity to use it never did because they sent it restricted with a request for legal documents I would have no way to get for them while over a thousand miles from home they did however give me the option to have my account terminated which I didn't want to do at that time do to my direct deposit I did however order a new card ( brinks ) unbeknownst to me there the same company ( XXXX ) which means my account information is the same netspend still refuses to have the corporate office contact me as well as the fraud department they refuse to terminate my account or transfer funds to the brinks card verifying it's me through cross reference and in the meantime while the country suffers from a pandemic I'm not allowed access to my funds which have been held from me for over a couple months
11/17/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • KY
  • 40216
 Web
my name is XXXX XXXX im a former customer at Netspend incorporation in XXXX XXXX. address is XXXX XXXX XXXX XXXX XXXX, XXXX XXXX. my account has been completly compromised and drained. ive talked to the company about this matter. ive even filed disputes regarding this matter. they wrongfully closed my accounts without permission and my knowledge. i asked them to further investigate this matter, but i haven't got outcome thats suppose to happen, they've ignored my calls and emails several times. i believe they a guilty party in this matter. all i ask for in this resolution is my and my kids money returned to us. over XXXX XXXX is missing. their has been mobile accounts on my account that i did not authorize, plus netspend denied me of my mobile transaction and transfers. ive talked to two guys from netspend by name of XXXX XXXX and XXXX XXXX they both lied to me about my funds. XXXX XXXX is the president and the person in charge of netspend. ive even filed a complaint with better business bureau and filed a police report.
02/18/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MA
  • 02720
 Web
on XX/XX/XXXX I used my card for a {$100.00} deposit for a complimentary room at a hotel on the XX/XX/XXXX the hotel released my deposit back to my card but netspend did not post it.On XX/XX/XXXX I again used my card for another {$100.00} deposit for a complimentary room at the same hotel the hotel released the funds back to my card and netspend did not post it. I called netspend and was told XXXX XXXX XXXX XXXX tried several times to release the {$100.00} deposit back to my card for both deposits but netspend informed me I need a letter from the merchant stating i would '' nt be charged in order to put my money back on my account and would need a letter from every merchant for a refund in the future. Once the merchant released my deposit it should have been posted to my account instead netspend would like me to jump through hoops to retrieve it. i am also missing a refund in the amount of {$82.00} from a purchase i made at glock store online on XX/XX/XXXX and was told once again i need a letter from the merchant to retrieve my funds.
07/11/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NC
  • 28027
 Web
There were multiple issues that I had with NetSpend this previous week. It starts on Monday XX/XX/2018 I realized that there were multiple charges that were made on my accnt that were not mine and I disputed such charges. I also disputed a charge for an ATM withdrawal where as usual no money came out and I was still charge the amount. So I disouted such charged that totaled over XXXX dollars and was advsd that I would get a provisional credit in 10 days. Ok thats fine however I called them to order a new card and paid to have the card express shipped, Which was done. However once I received the card I could not activate the card. I called in and was advised that the card was closed and my balance wa mailed to me which means that every dollar that I had no longer is accessible and once the credits are placed on the accnt that they are going to have to mail that check as well. All I am looking for is the money that belongs to be overnighted in a check to me and no more dealings ever with Netspend. This has been the worse exeperience ever.
01/07/2016 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • TX
  • 75503
 Web
Hi My name is XXXX I have a pre-paid debit card with Netspend.and I had been issued a refund from a cheer uniform company due to the fact that they had sent me the wrong size kit so my cheerleader 's uniforms were mad wrong. after several talks with the merchant they found out that they did send me the wrong size kit. so they decided to issue me half for the tops. well the money was sent to my Netspend card. which I had no Idea that they would put a hold on the funds and not issue to me. after sending serveral documents, after speaking with the Merchant they still refuse to send or release the funds, They did not warn me or tell me that they could do or that it was their policy. the amount that they are holding is XXXX, XXXX They are saying the only way that they would release the funds or mail the check back to the merchant is that they would have to have a XXXX letter. Well the XXXX letter was e-mail now the fraud department at netspend said that they have to have the physical letter. I have called the XXXX, I have filed with the XXXX
03/24/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NY
  • 11214
 Web
My name is XXXX XXXX and I am a blue all access net spend customer and net spend is cutting me off for no reasons at all. I had an issue with a supermarket that was supposed to give me back XXXX and never did and also got a broken wheel chair scooter device scam that was XXXX and net I told net spend I am in the hospital rehab for 5 years and longer and I don't know how much longer I am going to be here for. I have no family help and friends help and no other financial institution because I have not been out in a long time and I can't take checks in the hospital rehab because problems with mail and things get lost in the hospital rehab and I get month checks that comes from the post office once a month on my card plus I pay my bills and use the card to buy things with. If you don't put me again I will get a lawyer and take you to court and sue you and or take you to small claims court and sue you there that's how upset I am with you guys at net spend. Please respond From XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX
03/08/2022 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Unauthorized transactions or other transaction problem
  • TX
  • 75098
 Web
On XX/XX/2022 at XXXX. The company XXXX XXXX stole {$300.00} from my NetSpend XXXX account. I immediately called the bank and told them it was a fraudulent charge and to stop payment. Then proceeded to cancel my debit card and order a new one. The bank can't give me any info on the company that took my money other than it is a restaurant. No phone number, no address, no email etc. In order for me to contact them and resolve the issue. I can't find any info at all on the company either. Now it's been a week and a half and I've spoken to the bank almost everyday about this pending charge. They told me i have to wait until the charge for thru in order to file a dispute, and i have to wait 30 with it pending before returning my money. I think the bank is fraudulently using my money or stealing it. Every time i call I'm put thru a circle of the same " supervisors/mangers '' that are rude and don't want to allow me to talk to upper management at all. Then they either hang up on me or make me start all over from the automated phone system.
01/09/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Advertising and marketing, including promotional offers
  • Confusing or misleading advertising about the credit card
  • IL
  • 60089
 Web
I have a prepaid paypal card that I use to transfer sales from XXXX. It's not much ( maybe XXXX usd per year ). NETSPEND CORPORATION ( the company behind paypal prepaid debit cards sent me a new card ( via regular mail ) that looks like I need to renew. So like anyone, I opened the envelope, called the number on the card to activate. It turns out this was just a solicitation to open a new account ( BUT IT LOOKED EXACTLY LIKE A REAL PAYPAL MASTER CARD ). They asked me for my social security number, card number and number on the back of the card and sent me an email with a 4 digit code. At the time, I thought this was unusual, however checking my pay-pal account, I noticed that the card was not available, nor was it recorded as a replacement card. I'm not even going to go into how rude and deceptive their XXXX call center is where everyone is named " XXXX ''. NETSPEND CORPORATION is a predatory financial institution. The deceptive practices they use to get people to load up money onto a prepaid debit card is beyond underhanded.
07/24/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • TX
  • 75025
 Web
I had purchased a Netspend debit card from XXXX for {$20.00}. Unable to use or activate. Calling their help # multiple times repeatedly disconnected or unwilling to help- they keep saying " card # not found '' and have me entering full 9 digit social security number, date of birth, full name ( spell it out ), address ( spell it out ) ... and at one point I realized this is a fishing attempt and they should not be asking these type of personal questions. If they were a legitimate company they could easily have looked up my credit report with my name, SS # ( most companies just ask for last 4 digits- I had to provide the complete SS # ) and DOB , and then i realized the mistake. I asked them to delete/cancel completely my account ( I'd rather loose the {$20.00} then have my identity used for nefarious purposes ). They had then the gall to ask me to send/fax a copy of my driver license, social security card, passport etc. It's pretty shady and I have no idea what nefarious purposes they will put the info i already provided naively.
05/13/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • PA
  • 190XX
 Web Servicemember
My pocketbook was stolen out of my car on XX/XX/XXXX, I reported it theft to the XXXX XXXX Police Department, everything was in my pocketbook, Social Security cards, credit cards that belong to me and my husband, XXXX, XXXX, a Netspend card. that was fraudulently used was in my bag, the card was in my husband XXXX XXXX name, and it was fraudulently use of {$3200.00}, that was deposited from the IRS from our XXXX taxes, and it is under investigation through the XXXX XXXX police department, who has all the information on the fraud and the purchases through surveillance from XXXX XXXX! All this was reported to Netspend, and they refused to give us our money back, they told us that we were getting text alerts about the fraudulent charges through a cell phone that was also stolen and it was in my bag!!! This whole scenario has left us in debt, I am so frustrated with this company! Weve been with them for over 13 years, I cant believe the way this is all playing out! I also reported NETspend to XXXX new XXXX XXXX XXXX XXXX XXXX!!!
06/25/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 91206
 Web
On XX/XX/2020 you are in violation of 30 days month definition by letter of the law which first appeared XX/XX/2020 For the reason given I demand closure of account effective XX/XX/2020 when balance reaches XXXX. I paid {$5.00} on XX/XX/2020 That mean your {$5.00} fee because was perpetuated too early is fraudulent and must be reversed. Any resistance from your side will be faced with litigation for perpetuated phony debt fraud. Going to submit complain to CFPB Pending TransactionsXX/XX/20 Debit : Plan Fee XX/XX/2020 {$5.00} Posted Transactions Actual Balance XX/XX/20 XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$10.00} {$0.00} XX/XX/20 XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$30.00} {$10.00} XX/XX/20 XXXX XXXX XXXX CA {$4.00} {$40.00} XX/XX/20 Debit : Foreign Transaction Surcharge {$0.00} {$44.00}XX/XX/20 XXXX - XXXX XXXX XXXX {$16.00} {$45.00} XX/XX/20 XXXX* XXXX XXXX DE {$33.00} {$62.00} XX/XX/20 Debit : Plan Fee XX/XX/2020 {$5.00} {$95.00} XX/XX/20 Credit : XXXX XXXX at XXXX XXXX XXXX XXXX XXXX , CA XXXX {$100.00} {$100.00}
04/19/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with customer service
  • MO
  • 641XX
 Web
Hello, My name I have been with brinks prepaid all access account for years now. Within just this year my card has been breached twice this time when they sent a text they said someone called in with a XXXX area card trying to gain access to my account. They said they could not give me any information on who it was. I have been trying to reach someone for 3 days to transfer money to a net spend card like they told me I could until I get my new card and I've got hung up on by fraud department after they said they were transferring transferred back in the que for hours and after holding dead air. At this point this is the worse experience ever and I just want some of my own XXXX money to feed my kids.theu charged me {$25.00} for a new card but it was not my fault someone was trying to access my account that was not me why do I have to pay? On top of that I want have any money to feed my kids for 7 to 10 days. I'm beyond frustrated. I work in customer service at very well known company and would be fired if it got to this point.
10/31/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CT
  • 06108
 Web
On XXXX XXXX NetSpend made a debit charge without my permission in the amount of XXXX. I deposited XXXX on XX/XX/XXXX at XXXX XXXX NetSpend claims falsely that I had an old account that was in a negative balance status. NetSpend transfered the {$96.00} from my current account to the old account they said was in negative balance status. My issue is NetSpend is a pre-paid service, meaning you put money on the NetSpend card to use it.. without that you can not use the card. So how could I have a negative balance status? NetSpend never gives money.. you must put money on the NetSpend card to use it.. NetSpend stole my money by lying saying I had a negative balance status so without my permission NetSpend made a debit on XXXX XXXX a transfer to another old account I had with NetSpend. I owed nothing to NetSpend whatsoever.. like I said NetSpend is a Pre Paid debit card.. you must put your own money on the card in order to use it. On XX/XX/XXXX I put XXXX of my own money on my NetSpend card. NetSpend had no right taking my money!!
12/24/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • NY
  • XXXXX
 Web
Netspend is being used as a gift card but it is really ( on the fine print ) a debit card at XXXX for which you are now an account holder and they require your social security number to active a prepaid card given as a gift. This is not a gift card. It is predatory prepaid debit card that I received for the holidays and can not use in any way unless I provide a social security number as though I am opening a bank account with a bank I have never heard of. When calling customer service they redirect to a perpetual holding queue and never acknowledge the customer issue of wanting to use the funds given as gift card. They are illegally collecting personal protected information and selling it to the highest bidder. The person who bought this as a gift card had no idea that each transaction is charged with a fee which should not fall into the category of gift card use or any prepaid card use. I want action to be taken against them as they are conducting fraud and taking people 's money and personal information without permission.
01/20/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • CO
  • 80204
 Web
I was sent an XXXX XXXX debit card. The card was sent to by by XXXX. It was associated with my name and SSN. However, I never requested the card. Weirdly, it had my correct name and address. I contacted the company to request immediate cancellation. XXXX confirmed that they bulk-send cards out " hoping that [ consumers ] will find value '' in the card and continue using the service. When calling the company, I had to validate I was who I claimed to be by verifying my correct SSN. This business practice poses a very high risk that the card could fall into the wrong person 's hands and could, in turn, have adverse impact on credit scores. Given the sophistication of scams today, it's also amazing that a company would think it's OK to send these types of " offers '' out to the general public. Calling into a " call center ' and having to pass along sensitive information that was never provided to this institution in the first place is a great way for scammers to get financial information needed to open fraudulent accounts.
10/30/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • FL
  • 33617
 Web
I have done business with Ace XXXX for over 10 yrs and never had such unfair practices and delaysXXXX Ace recently suspended my account my XXXX loan back in XXXX. This action was very bizarre because back in XXXX, Ace had me re verify my identity for the same loan and open a business account. Nevertheless 5 months later my account was suspended again. I request my account to be closed. At the time there were 2 pending transactions that I had to wait to clear. Once resolved I contacted them to close my account they stated it will be closed and a fee of {$15.00} will be charged to issue my check. I accessed my account the next day and still not closed. I contact them and was told I need to verify before closing. I stated this was a delayed attempt to keep my funds since my deposit was from XXXX XXXX my employer since I am a XXXX XXXX and the XXXX I received was in XXXX. If the verification was not sufficient why was I able to use my account the last 5 months. Why I am getting the run around in order to close my account?
06/05/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 315XX
 Web Servicemember
On XXXX XXXX I was charged three times for the same pair of shoes at XXXX XXXX. The card machine kept saying transaction not completed which is why I ended up swiping my card three times. One credit and two debit. I disputed the transactions as soon as I found out the purchases actually went through. I contacted netspend with XXXX XXXX payment center on a conference call. The merchant notified netspend that none of the three transactions went through and that they were all declined. They even sent documentation to netspend that those transactions were declined. I was refunded {$110.00} for the credit swipe first since the transaction hadnt posted and a couple months later another {$110.00} for one of the debited transactions. However there is still one debited transaction of {$110.00} that hasnt been refunded theyre saying they found no error in that transaction and I wont be refunded despite the talk, documentation, and letter they received from XXXX XXXX. Its been about four months now and I still dont have my money.
09/29/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • IL
  • 60639
 Web
In XXXX, 2020 I requested for a replacement card. At the time I failed to obtain the names of the representatives. Netspend informed me that I would receive my card within 7 to 10 business days. The time frame came and went. On XX/XX/2020, I spoke with netspend XXXX regarding not receiving my card and it had been 2 months and that I was unable to access my account as well. XXXX promised that I would receive my card again within 7 to 10 business days and that I would receive my card on XX/XX/2020 to my new address that I provided to XXXX ( XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, IL XXXX ) and that waived the maintenance fee of XXXX due to Netspends error. On XX/XX/2020 I spoke to XXXX who displayed unprofessionalism and asked XXXX to check the status of my card. XXXX stated my card was not mailed out until the XXXX of XXXX and not on XX/XX/XXXX. I asked XXXX to assist me logging in and he informed me that he would send out a temporary password, however, Netspend system continued to ask for a card number and cvv code.
08/01/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • CA
  • 941XX
 Web
Netspend is engaging in a variety of deceptive banking practices in how they are running their XXXX XXXX prepaid checking and savings account combination. The checking account was supposed to give a {$100.00} cash bonus. After numerous customer service inquiries with chaotic and nonsensical responses, three CS agents in a row told me over 2 weeks that the {$100.00} bonus would be paid to my account NO LATER THAN XX/XX/22. That date came and went without a bonus. upon inquiry, another agent reversed course and said it would not be paid blah blah blah. This is deceptive and unfair. The savings account could only be opened after receiving a qualifying direct deposit. Upon receiving that DD, I was allowed to open the account, which comes with a monthly fee. The only reason the monthly fee is " worth it '' is that the account promises to pay 6 % interest. yet the account did not pay any interest for XXXX. they keep taking the fees but not paying the promised benefits. so I'm now in the red on this fraudulent account.
09/04/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 956XX
 Web
On XX/XX/2018 I received a text message telling me that a purchase was made in the amount of {$220.00} at XXXX XXXX. I called Netspend immediately to report the transaction and to have my card cancelled. On XX/XX/2018 I received a letter from Netspend stating that they did not find that any error had occurred. At that point I called XXXX XXXX to find out who purchased the ticket and where they flew from and to. I found that the ticket was purchased in XXXX, XXXX by a male named XXXX XXXX and that he flew to XXXX. I live in XXXX, XXXX which is near XXXX and have never been to Texas and did not authorize this purchase and have never heard the name XXXX XXXX. I relayed this information to Netspend and was told that they would investigate it further. This was about a month ago. I have called and requested for their Fraud Dept. to call me back and have not received a call back. It seems that they do not have a direct line for you to call for their fraud dept. I made another request today and as of yet have heard nothing.
02/25/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • OH
  • 454XX
 Web
Today I was sent a notice of adding more fees to my already ridiculously high fee schedule. I have paid over XXXX $ to this company in fees for withdrawing my OWN money whilst also incurring fees from the ATM holder. Now they've updated that as well and changed the entire network of ATMs to ones that are scarce. They're forcing us to pay these ridiculous fees and all I was told was I could close my account. This is preposterous and illegal!! Taxation without representation is a crime. These fees may as well be considered a tax for being poor or having a financial prison for those who don't wish to have a traditional bank account due to lax cyber security surrounding identity theft and fraud, a headache that many do not want and chose prepaid as an optional replacement. How is this getting by with anyone? If I'm going to be bound to pay these fees, I should XXXX well be able to speak to a person in AMERICA who speaks ENGLISH and can Understand me, not to mention the level of service is NON existent. Why is this ok?
06/12/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • FL
  • 33844
 Web
I have called emailed them and filled a few disputes because as I explained to them my phone with access to all my cards and access to every account I had was stolen when I was in the process of becoming homeless and I did get 2 of my disputes to go thru but they denied the rest even though they were from the same day as the one that went thru and same kind of transactions and they even closed my account and are treating me like a criminal me and my XXXX son lost everything we had this year starting with our home and because of XXXX and netspend became homeless please help me correct this injustice and make them correct their ridiculous actions and the card was reported and the dates are all the same they have been bullshitting denying disputes that happened on the same days have not provided the PC and even blocked my emails instead of helping me in the hardest time of my life they just made it more of a nightmare to where I cant even call them or speak to a supervisor or anyone other than who answers the phone
06/15/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • MD
  • 21215
 Web
I tried to file a dispute and get a refund in the amount of {$720.00} through CONTROL PREPAID MASTERCARD for services that i payed for that wasn't rendered to me. For a trip that i was making payments on through a travel agency named ( XXXX ) for my up coming Honeymoon to XXXX XXXX XXXX. XXXX took my money and cancelled my trip and said they were cancelling all trips and shutting down their operations due to the travel band and they didn't issue me a refund. They said i had to go through my bank to get my money back they weren't giving out refunds. The trip in total cost a little under {$3000.00}. But i only got to make two payments on the trip before they cancelled the trip. XXXX has scammed thousand of people out of their money. It has been all over the news. I sent all necessary paperwork to control/XXXX to try to get my refund as a charge back or etc and they denied my claim and said it was between me and XXXX. It was nothing they can do. I've never heard of a bank not protecting you from things like this.
09/04/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • ND
  • 58601
 Web
In XXXX of XXXX, I paid {$50.00} for a Netspend Visa prepaid card. I tried several times to activate and use the card via the internet. On XX/XX/XXXX, I finally called customer service to activate the card. After 30 minutes of waiting in queues, entering personal information into automated prompts, and giving personal information to a live representative, I was informed that I needed to send photos of my social security card and government issued ID to verify my identity before the card could be activated. I complained that it was too difficult to get my {$50.00} after which I was informed that my balance was $ XXXX. I feel the extreme difficulty in activating the card is purposeful with the intent of the company to charge fees at {$6.00} per month for unused/inactive cards. I am not sending copies of my ID cards for {$14.00}. Essentially, I have been defrauded by Netspend for {$50.00}. Their business model is obviously unethical and unfair to consumers. It may also be criminal, and if it is not, it should be.
09/23/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 93305
 Web
On XXXX, 2019 i used my NetSpend prepaid debit card to purchase a cell phone from XXXX wireless in the amount of {$53.00} that was taken out of my NetSpend account the same day but the following day the order was cancelled due to the fact that the cell phone was not in stock. I contacted XXXX and advised them that I have not received any refund and was advised by a supervisor at XXXX to file a dispute with my bank or card co. I then called NetSpend and filled a dispute. On XXXX XXXX, 2019 I was informed by sprint byway of email that the refund was approved and was sent back to NetSpend. On XXXX XXXX, 2019. Today is XXXX XXXX, 2019 and the money is not credited back to my account nor made available for me yet. The Policy at NetSpend for refunds is that any money refunded would Post to the account and made available within 3 to 5 days after receiving the refund. NetSpend has advised me that the money will not be available to me until XXXX XXXX 2019 completely against the policy and procedure written by NetSpend.
01/31/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • LA
  • 712XX
 Web
THERE WAS AN AD SHOWING THAT THERE WAS A FREE TRIAL AND I ONLY PAY THE SHIPPING COST. I PAID THE {$4.00} FOR SHIPPING. ON XXXX XXXX, XXXX THERE WAS A CHARGE FOR {$97.00} FOR XXXX AND A CHARGE OF {$99.00} FOR A PRODUCT CALLED XXXX. I NEVER AUTHORIZED THESE CHARGES. THEY USED MY DEBIT CARD NUMBER AND I WAS CHARGED FOR THESE PRODUCTS. I FILED A DISPUTE WITH ACE ELITE AND THEY REFUSED TO CREDIT MY ACCOUNT. I NEVER RECEIVED THESE PRODUCTS AND I 'M ON A FIXED INCOME AND THEY ARE SAYING THAT THE PRODUCTS WERE DELIVERED. ALSO THERE IS A CHARGE OF {$92.00} ON XXXX XXXX, XXXX FOR A XXXX WHICH IS ANOTHER CHARGE THAT I DID N'T AUTHORIZE. I 'M BEING CHARGED FOR PRODUCTS THAT I 'VE NOT RECEIVED. I FOLLOWED PROPER PROTOCOL AND ACE ELITE IS SAYING THAT I RECEIVED THE PRODUCTS. THESE PEOPLE HAVE SCAMMED ME AND I WANT MY ACCOUNT CORRECTED. I HAVE NOT RECEIVED ANY OF THESE PRODUCTS AND I LIVE FROM CHECK TO CHECK. THESE PEOPLE GOT MY CARD NUMBER AND NOW I 'VE GOT TO SUFFER BECAUSE OF THEIR SCANDALOUS MAKING CHARGES TO MY ACCOUNT.
11/07/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 92707
 Web
XX/XX/22 I needed to pay some utility bills online as well as other things and to be safe I went to XXXX and loaded {$500.00} cash onto a Netspend/PayPal prepaid card. A {$5.00} fee was charged leaving {$490.00} on the card. I then activated the card and tried to pay the bill, it was declined. I proceeded to register the card online and they asked for documents to verify my identity. They asked for ID and a utility bill. I provided the documents asap and shortly after they responded saying my account was fully ready to use. I try again to pay a bill/shop and they blocked my online acces and ask for the same documents again. Their response email said they respond within 6 business hours. They did not respond until XX/XX/22 saying the documents had to be in color. I re-sent the documents within the hour and they replied again that they will respond within 6 business hours. They still have not responded or unlocked the account. I am now late with the bills I needed to pay and they have stolen {$500.00} from me.
03/25/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • TX
  • 77477
 Web
The checking account was closed without my authorization on XX/XX/XXXX. I was told that my remaining balance of {$110.00} would be issued to me within 7-10 business days. The funds were never received. On XX/XX/XXXX, I emailed customer support for an explanation and update on the status of my remaining balance. I was told that they are unable to help me via email. On XX/XX/XXXX, I spoke with customer support. An indemnity letter from the depositor ( my payroll provider ) was requested before they issue the remaining balance to me. I then spoke with my payroll department and indemnity was mailed as requested. On XX/XX/XXXX, I spoke with customer support again. The first indemnity letter had been rejected and a second indemnity letter was requested. I then spoke with my payroll department and second indemnity was mailed as requested. On XX/XX/XXXX, I spoke with customer support again. They said that they would attempt to return the funds to the depositor ( my payroll provider ) within 6 business days.
07/09/2022 Yes
  • Credit card or prepaid card
  • Store credit card
  • Getting a credit card
  • Sent card you never applied for
  • GA
  • 306XX
 Web Older American
Received a pre-paid credit card in the mail for which I did not apply for. Attempted to contact the company netspend.com via phone and was unable to reach a person. The organization phone service is automated and requires sensitive financial information including activating the card to proceed. Then emailed XXXX and received a phone message indicating communication must be scheduled and by phone only. I have never used a prepaid credit card in my life and my credit reports, etc. have been locked for an extended period of time. I have demanded written email communication only.. So far nothing. I then tested the organizations online application form to determine how the process for pre-paid cards works and determined that the online application form in non-functional. Therefore, it appears that the NetSpend organization generated the pre-paid card WITHOUT my authorization- I believe this to be fraud as defined under the " Truth in Lending Act '' ( 12 C.F.R. 226.12 ). I have all documentation mentioned.
12/21/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 92037
 Web
Today XX/XX/2020, my husband and I received a PayPal Prepaid Mastercard ( The XXXX XXXX ) via US mail for an individual unknown to us at the address where we have resided together for the last 5 yrs. Because we are the original owners of our unit, our concern is that this person may have a PayPal Account set up in his name and is unlawfully using our mailing address in his account profile. I attempted to contact PayPal directly about this today XX/XX/2020. A gentleman informed me that this would be a Mastercard issue, then transferred me to the automated system of XXXX where I spent the next 10 minutes trying to circumvent their system in order to speak to a live person, who told me he would need to transfer me to the Fraud dept. He assured me that he would be staying on the line to introduce my call and problem, but after several minutes an automated voice ended the call. So I called the CFPB phone number from the MasterCard brochure, and spoke to XXXX who suggested that I file this complaint online.
04/29/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • IL
  • 605XX
 Web
My XXXX sends out government benefits via netspend cards. I rec 'd a netspend card, and the XXXX has loaded funds on it on behalf of my daughter. I want to transfer those funds from the card to a regular bank savings account for my daughter. On XX/XX/XXXX from within the account, I asked for ''the routing and acct number for netspend debit card '' so that I can ''transfer the funds into my bank acct. '' I asked them ''What is the proper routing number, and would the account number be the 16 digit number on my card? '' On XX/XX/XXXX XXXX rec 'd the following from the CSA via private message to account inbox : Re : routing and account number for netspend so I can transfer money out " I understand that you need your account and routing number. Unfortunately, at this time, we do not have this feature on our card. If we do add this feature in our card in the future, we will communicate it through marketing materials .... XXXX Customer service agent '' The agent listed company info : mynetspend.com and XXXX
01/18/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 75240
 Web Older American
A balance of {$1200.00} was paid to my new apartment with my Social Security Direct Deposit through Ace/Netspend ( Bancorp ) on XXXX. {$69.00} was paid later on XXXX ( same prepaid account, NetSpend ). My 1st month here was XXXX My rent is not due till XXXX XXXX due to a Special for us XXXX I paid my new lease early on XXXX XXXX ' XXXX, when I received my Direct Deposit on XX/XX/XXXX for XXXX XXXX. Rodents were heard everywhere, All threw the walls, couldn't sleep. Finally took a nap and woke to dispute the balance paid of {$1200.00} + {$69.00} ( plus processing fees ). Received a copy of the Dispute and a statement : Claim : XXXX stating ; Provisional credit NOT issued due to the nature of the cardholdholders dispute with the merchant. It is NOT a billing error. Claim not covered by Regulation E. Next status update XXXX I canceled the Dispute. I have yet to receive anything. Today is XXXX ( There is a balance I disputed before. They put it in my account then took it back out in about XXXX seconds
07/09/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • WA
  • 99206
 Web
In XXXX of 2017 my grandma called to tell me a debt collector had called her and said I was being sued for an old payday loan. I called the XXXX number she gave me and someone claiming to be with automated accounts told me I was about to be sued unless I paid {$260.00} and some change asap. As I recal the scammer had my social security number too. I paid {$260.00} with my debit card which is a prepaid card from XXXX XXXX. I did not realize that was a scam until a few weeks ago when the real creditor called me and told me it had not been resolved. I looked up the {$260.00} transaction in my records and googled the XXXX number associated with the charge marked as Regional. It came up as a common scam. So i disputed the charge with XXXX XXXX. They came back 2 weeks later and closed the dispute telling me it had been over 120 days since the charge so they could do nothing. I am going to cut up my prepaid cards and not use them anymore if they are not going to even attempt to recover my stolen money.
01/04/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • KS
  • 66048
 Web
I have a XXXX prepaid account. On XXXX XXXX I attempted to withdraw {$300.00} from an atm. The money was not dispensed but the account showed the money was dispensed. I went to XXXX XXXX in XXXX KS the owner of the atm who told me they would do a count and give me the money back if there was a discrepancy. I returned in XXXX XXXX and was told the count has not begun. I returned on XXXX XXXX and told again the count had not begun but totals would be ran and I would receive a credit to my account. I did not receive any credit. I called the bank on XXXX XXXX and was told I would receive the money back from my bank after a dispute. I filed a dispute with my XXXX Prepaid account on XXXX XXXX. I called on XXXX XXXX, XXXX to ask about a provisional credit and was told I could not receive a credit until the investigation was complete. I was told Id receive an update on XXXX XXXX regarding the dispute but that even then I may still not receive any credit until 45-60 business days when the review was complete.
03/20/2017 Yes
  • Credit card
  • Application processing delay
  • AK
  • 995XX
 Web
I started to activate my card and the customer service rep Asked my address which I gave and she said that is a XXXX which Which was not allowed and I said it was on all my paperwork License etch. She no, I paused for minute to think if I should use Use my current address or my mothers as I was going there Because she XXXX. Needed the card to purchase airline tickets as I don'tLike to use my bank debit card online. I wanted to think for a moment so I asked if could phone back And she said yes no problem Not bothering to tell me they Were in fact. Closing for the nite. I tried to get refund from XXXX .they did not care would do nothing. I tried to activate online, no luck. They froze my account and the XXXXin it I have sent them by fax, my drivers license, state id, social Security card, voter id, XXXX id, letter from Alaska DHS, A latter from my bank And they still have not activated my card I told my mother XXXX they do n't care My mother XXXX tonite and XXXX the The card is Netspend Stay away!
04/16/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem adding money
  • CT
  • XXXXX
 Web
Account ending XXXX An ACH deposit from a settlement, XXXX, in the amount of {$10.00} was being held pending verification on XX/XX/XXXX. As requested by Netspend, I called in to verify, spoke with several reps, confirmed the amount and the sender.. Reps were explained the amount is due to me, a settlement payment, reps claimed transaction can not be processed because my name is not on it when other ACH deposits from XXXX by XXXX XXXX have processed without my name with no issue. The amount, {$10.00}, was debited on XX/XX/XXXX from my account and credited back on XX/XX/XXXX. Needless to say, the item was rejected back.. A XXXX with Netspend Corporate office tried to infer the issue was resolved stating the amount was credited back, ignoring the fact the item was debited prior and the amount is due to me.. His reply was submitted in re to a XXXX complaint filed, ( XXXX XXXX XXXX ) , which is unresolved. I believe the item was rejected in error and request Netspend credit the amount to resolve issue
12/26/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • PA
  • 19140
 Web
My name is XXXX XXXX. I've worked hard as a mother, sister, daughter and professional. My linked in is XXXX XXXX I woke up XXXX XXXX morning o find my husband dead XXXX XXXX XXXX. Since I have been dealing with XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX during this time I was evicted illegally. Since I have been homeless in XXXX XXXX. I was XXXX robbed XXXX and XXXX XXXX. With no access to family or a phone I used XXXX XXXX phone. He kept my information. Set up anytime alerts changed all of my contact and login information on an account that I have had since XXXX. NetSpend allowed this to happen. Allowed this felon to take {$14000.00} from me. Because I used his phone and we lived in the same area they found no error. I submitted a police report. He used his name to send XXXX XXXX His name on XXXX and over XXXX, on XXXX. It is winter I have nothing no home no money no food no winter clothes. Please help me get the money back I need to use to start over with my XXXX XXXX XXXX son.
03/02/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • NY
  • 11691
 Web
On XX/XX/21 I lost my Transact XXXX / Netspend XXXX paid debit card. I noticed my wallet missing that same evening and called customer service Immediately. I blocked my card and ordered a replacement card. Soon afterwards I discovered 4 unauthorized transactions on my account that occurred while my card was lost. The transactions were : XXXX {$1100.00} XXXX {$1100.00} Stop and shop {$360.00} XXXX {$150.00} I then filed a dispute ( XXXX ). Approximately 1 week letter I received a letter stating the bank was denying my claim. The denial letter stated " based on their investigation no error occurred ''. I have since then asked for the documentation they used to come to there decision. I have not received any documentation. I have written several letters and made several call to this banking institution and none of my inquiries have been answered. It has now been a year and I still have not gotten any answers nor my lost funds. I read about your organization on the web, will you be able to help me?
12/23/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NV
  • 89503
 Web
I received a Netspend prepaid debit card as a gift in approximately XX/XX/XXXX. The card was not activated or used by me until XX/XX/XXXX. When I tried to activate it online, it told me to call Netspend because the card was expired. I called Netspend on XX/XX/XXXX and was told that the card balance, which was originally {$50.00}, had been reduced to {$8.00} due to a $ XXXX/month " inactivity fee '' which was charged for the last 7 months. This fee strikes me as an unfair/deceptive/abusive act or practice because it was not clear that the inactivity fee would start being charged from the time the card was purchased and given to me. Instead, any sort of inactivity fee should only apply after the end user ( myself ) has received and activated the card, at which time I would have been fully informed of the applicable fees. I am seeking a full refund of the {$41.00} as well as asking that the appropriate regulatory body investigate these deceptive acts and practices that Netspend is engaged in.
05/15/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • PA
  • 17042
 Web Servicemember
I was incarcerated in XXXX when this account when was opened by the thief that broke into my home on XX/XX/XXXX. I was released on XX/XX/XXXX. {$2800.00} was used of money that I had no knowledge of until I was released.I reported this as soon as I figured it out and was told that due to their inability to recoup the money from the banks they couldn't return the money to me. I did not open this account. I did no t authorize anyone else to either. I advised them I was a victim of identity theft and was told that was a bigger issue than a dispute and that I needed to get legal assistance. None of this should apply to me because the account was fraudulently opened and used without my knowledge. I was also told that because the phone number on the account matched the number the account was opened with that there was no error. This was untrue however because when I was able to finally get to speak with someone in the fraud department I advised them that the number was not mine and she changed it.
12/25/2016 Yes
  • Prepaid card
  • General purpose card
  • Fraud or scam
  • TX
  • 75482
 Web Older American
I tried to send money abroad using XXXX & they would not allow me to do so. They returned my funds to my NetSpend prepaid M/C on XXXX, but NetSpend keeps giving me excuses to not put it back on my card. It has now been 10 days and they are still telling me I have to have XXXX fax to them on their letterhead a letter of cancellation of transactions, and they have done so at least 6 or 7 times, as well as keeping me updated on transmissions. They also tell me I can send them emails giving dates & times of the cancellations, which I did but they do not accept them either and I follow their instructions to a XXXX NetSpend now is giving me the same list over & over & we do what they say to do, but never acknowledges and returns my funds to my card. I was told by a friend they must be trying to scam & cheat me out of my money. I just need my money back on my card account. They have been using my money interest free for 10 days now and seem to not be too interested in releasing my funds back to me.
08/26/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • TN
  • 37064
 Web
My XXXX XXXX XXXX son received a NetSpend prepaid debit card. I 'm not certain how this ended up being mailed to him. He is not able to enter into a contract and should not have been issued a card. I contacted Netspend on X/XX/2017. The automated voice system does not give the consumer an option to speak with a live representative. If you select cancel the card as your phone option, you are placed on what seems to be an unending hold. I want this card removed from their system. I do not want my XXXX XXXX XXXX son 's information sold to other companies any purpose. The company should not be contacting minors in an effort to solicit their business and get them hooked on prepaid cards. This never should have happened without my direct authorization. Sending a card to a minor is egregious behavior. Netspend. XXXX XXXX XXXX XXXX XXXX XXXX XXXX TXXXXX This should not be permitted to happen to my child nor anyone else 's child. Netspend should stop marketing to and soliciting of minors.
05/29/2017 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Unauthorized transactions or other transaction problem
  • FL
  • 32211
 Web
XXXX XXXX , there were several unathorized transactions made on my card through online. I have recieved XXXX out of the collective XXXX dollars but i still to the date of XXXX XXXX 2017 have not recieved any of my paperwork to file a dispute nor have i recieved the remainder by which the company aceelitecard.com has failed to provide as a record. The company is constantly tellibg me that the investigation is pendind the first time i believe they told me it wou ld be 7 to 10 business days, then after calling and questioning they ended up stating it would be 30 busin ess days now as of XXXX XXXX , 2017 im told its probably going to be 90 business days. This is really been a convience to me for the past 2 months and it also raises an eyebrow towards speculation that maybe over this entire period of time possibly little by little my account has been jeapordized. Could someone please help me as i XXXX XXXX am fed up with the lack of customer service priorty. Thank you
11/04/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 19111
 Web
On XX/XX/XXXX I was XXXX and my wallet that contained every card I owned, including my social security card and my XXXX XXXXXXXX XXXX card. Within hours the thief was able to change the pin on my prepaid Netspend card by using my SSN. Once I was alerted thru text that a transaction was made I immediately reported it stolen and shut the card down. The company provided no provisional credit nor did they help with identity theft protection as they promised and when closing the dispute they tried to say the pin change came from a number or IP address that was somehow linked to me. Upon requesting this documentation, they even provided me the actual thiefs cell number from which the pin was changed and still didnt consider the activity fraudulent. They also never called as promised multiple times. Then at end of XXXX I realized there were more unauthorized charges done by the thief creating a virtual card. Once again they did nothing at all to resolve this this trying to hold me accountable
09/06/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 92110
 Web Older American
I was given a {$100.00} Visa Prepaid Card as a XXXX gift. The card was purchased by the Grantor on XX/XX/XXXX. I did not open the card until XX/XX/XXXX. When I called to activate the card, I was told that it was expired and they would need to send me another card. Then the woman on the phone asked me how I wanted the fees to be charged, {$1.00} per purchase or other fees as she stated. I told her I didn't want to choose a fee plan, that I intended to make a purchase today and spend the whole amount. She said that there were already fees charged to the card for each month that I did not use it. The charges came to {$41.00} on a {$100.00} balance!!!! When I received the replacement card in the mail, I tried to call the company to complain about the fees and request a refund, but the voicemail doesn't give you the option to speak with a representative and it disconnects you. I went to their website, but could not find any contact information or address to send my complaint. www.netspend.com
08/09/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • DE
  • XXXXX
 Web Older American, Servicemember
I received an unsolicited credit card in my name today ( XX/XX/2023 ) from Netspend. I DID NOT APPLY FOR THIS CARD!! I called Netspend ( XXXX ) to tell them to remove my name from their records. I received a recorded message with menu options. They wanted the credit card number entered before I could talk to someone about removing my name from their records. However, when I entered the credit card number there was a message it was going to ACTIVATE the credit card! I DID NOT WANT TO ACTIVATE THIS CREDIT CARD THAT I DID NOT APPLY FOR!! I closed the website and reentered again, listening to all the menu options. It was rather tricky getting to the menu option where I could CLOSE my account without activating it. This is a fraud upon consumers! I am XXXX XXXX XXXX and still have enough mental facilities to figure out what they were doing, tricking me into activating their credit card they sent to me unsolicited. I did choose the information that I did not want this credit card.
06/12/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Can't close your account
  • TN
  • 37064
 Web
A fraudulent account was opened in my name. At the 1st try, on XX/XX/XXXX, XXXX, the company refused to close the account because I couldn't provide the information the theif used to create the fraudulent account ( like favorite color, or date opened ). I then involved my ID theft services. We called them on Friday, XX/XX/XXXX, on a recorded line, where they stated they found the account and would send a written confirmation on the closure to my email address. They promised I would only get 1 email confirming the account closure. Subsequently, I've received 3 emails from them ( XXXX, XX/XX/XXXX & XX/XX/XXXX ), XXXX asking about " issues '' with my account, and 1 is a customer service survey request. I called them again today being concerned the account wasn't actually closed, again on a recorded line with my ID theft services. The agent refused to confirm the account was closed, claimed there were no accounts on file, refused to transfer us to a supervisor, and directed us to the FTC.
03/03/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • NJ
  • 070XX
 Web
On Monday, XX/XX/XXXX, I discovered that my XXXX old son was the victim of a click-through scam by NetSpend. More specifically, my minor son shared that he was watching sports car videos on XXXX when he was solicited by various pop ups to see " fast cars. '' Upon clicking the pop ups, he was asked for his personal information ( e.g., name and address ). My minor son shared that he did not enter his date of birth. And he does not know his social security number, so it begs the question how NetSpend was able to issue a PrePaid card in his name - especially as it is unlawful for credit to be opened for a minor. Following a call with NetSpend, it has closed the account. I intend to file a complaint with NetSpend corporate offices, as well as freeze my son 's credit. Additionally, I wanted to file a complaint with the CFBP about the improper activity relating to a minor. Should you have any follow-up questions or need additional information, please contact me by email at XXXX. XXXX XXXX
08/23/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • WA
  • 98516
 Web Servicemember
I was stuck in Florida and bought a NetSpend card at a Love 's truck stop because I needed to get an XXXX to the airport the company refused to activate the card told me to call back on Monday so I then walked the XXXX MI half of it that night and then the next morning after spending all night on a bench at a bus station bus the rest of the way to the airport almost missed my flight when I returned home I contacted NetSpend and asked them why I could not be activated they still have not given me any reason besides I can not validate and address for an old account which I had XXXX to XXXX years ago they made no effort to give me back my money the amount of distress that I went through is unimaginable I starved for almost 2 days because I put every dime I had on that card thinking that I would be able to use it and it would be safe all they do when I call is past me around from representative to representative and basically tell me that I receive my money when they decide to release it
06/15/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • MN
  • 551XX
 Web Servicemember
XXXX XXXX, ( Netspend ) a subsidiary of XXXX withholding around XXXX USD. I called to close the account and the next day they created a fraud block and told me I needed to send in documents like SS card, ID, and proof of address. None of my proof of address documents would be accepted and they wanted documents from my old address on file. They would not accept documents for my new address which I had changed to prior to closing the account with the representative. I do not receive mail at that address anymore obviously and can not receive mail there. They do not care. They told me it's the only way to access my money. This company is negligent and outright unconcerned with customers wanting to access their money. They fail to do simple tasks such as fulfill a change of address prior to account closure, they fail to provide reasonable customer support in response to their failures, they start a fraud block on an account due to a closure request, so I can't even access my money now.
05/29/2023 No
  • Credit card or prepaid card
  • Gift card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • OR
  • 97007
 Web
A friend who is an XXXX to the XXXX wanted to give me a gift card as a favor for helping her. A cashier at a local XXXX XXXX store talked her into purchasing a NETSPEND card, telling her it was a gift card. The friend paid for the purchase of the card as well as she thinks {$25.00} for the gift card balance. Upon receipt of this card, I attempted to use it, only to find out I must sign up for an account with NETSPEND. As our household has several bank accounts as well as traditional credit cards, I did not want to create an account with NETSPEND simply to spend the existing balance on the card. Additionally, NETSPEND had demanded my social security number. I have tried to resolve this issue for approximately a year with no success. I would like to use the full cash value of this card at time of purchase without being forced to give create an account, provide my social security number, or pay any fees of penalties for not having used the card for so long since it was purchased.
07/06/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • MI
  • 48104
 Web
1 hour after using Netspend 's mobile checkload service, an unauthorized charge was made at a XXXX in XXXX to my account ( I live in XXXX and have never been there ). When I attempted to log in to my account online to seek more information, a message appeared saying that there was a " problem with my account '', and asked me to contact their customer service number. When I did, I was on hold for 30 minutes, and the representative I eventually spoke to inquired about a purchase made at XXXX, a chain of stores I have never even been inside.I was then told that I would need to take this up with the risk department, which was at that point apparently closed. I asked about my account balance and for more information about the XXXX charge, and the representative told me that she could not provide any more information. I am still locked out of my account and my netspend card does not work. I have no access to my money and have no way of tracking the fraud that was seemingly taking place.
12/22/2015 Yes
  • Prepaid card
  • ID prepaid card
  • Adding money
  • MI
  • 48340
 Web
I went to a XXXX XXXX store o purchase a prepaid netspend card to pay abill over the phone. When I trie to activate the the person on the stated she could not activate card do to a block. I ask her how could that be this is a prepaid card, I paid XXXX XXXX money to put on the card. She sayed it wasn, t anything she could do. Go back to XXXX XXXX to get a refund. I went back to the XXXX XXXX to get a refund the clerk stated that netspend had put a block on the prepaid card so I could, nt received refund. I call netspend back sh he stated she would release a check on XXXX/XXXX/2015 to waite 5 to 10 days. I d not received check in 5 days, so I call netspend back the person that answer phone stated she did not she wear it was a check mail to me. she stated she would issue the check the next day. To wait 3 to 5 day. It is XX/XX/XXXX2015. I still have not receive my owe money I paid to be put on this card. Everybody at netspend have been telling me a big lie every since XXXX/XXXX/2015.
06/16/2022 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CO
  • 80205
 Web
On XX/XX/2022 i purchased from XXXX XXXX # XXXX located XXXX XXXX XXXX XXXX XXXX, co XXXX their money ctr XXXX for {$500.00} total of purchase {$500.00} to pay my weekly rent before it was XXXXWent to library tried activating card online to no avail.was prompted to XXXX code also given that was never asked for even after i advised i was given a code. # XXXX was forced to XXXX due to not being able to pay my rent, which caused other bigger problems.XXXX due to not resting and or the stress and strain anguish this non activation of the card i bought and purchased for a fee in a XXXX XXXX XXXX XXXXThat is illegal and a fraud scam to have a card for concumers to purchase taking their wages and a portion of their pay check in trust to pay a bill that could only be paid with a debit or credit card.Now im out onthe streets with no job because your netspend card would not allow me to activate it holding onto my $ XXXX can upload from my cell phone a picture of the reciept and card.
03/21/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • FL
  • 33138
 Web
This card ( image attached ) has {$500.00} deposited, but Netspend puts all possible obstacles so that it can not be activated ; that's their business model. We just want to activate the card and use it. My nephew called to activate the card and was asked for a social security number ; since he is not a citizen, he asked me to activate it for him, but Netspend told me that I could not do it because they already had my nephew 's name. There is no way to activate the card online, because it's locked, so they ask you to call and when you do you get all kinds of excuses not to activate the card, like the USA PATRIOT Act, etc. The question is : what information does Netspend need - mine or my nephew 's - to activate the card and where can that information be sent? We DO NOT need more phone calls... we have called multiple times, but agents give us the runaround so that we can not activate the card and allow Netspend to keep the money. I hope you can help us activate the card.
10/16/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • SC
  • 291XX
 Web
I bought a NETSPEND WesternUnion WU Debit Card from XXXX XXXX XXXX # XXXX, XXXX XXXX XXXX XXXX, XXXX SC XXXX phone : ( XXXX ) XXXX for the amount of {$45.00} dollars on XX/XX/23, Card Description : NETSPEND WesternUnion WU, Card Number XXXX XXXX XXXX XXXX, XXXX XXXX, the card is issued by XXXX XXXX XXXX Member FDIC License by XXXX. I called WesternUnion Customer Care Service twice at XXXX and they said they could not help me register my card nor did they cared to try to identify me said the XXXX XXXX XXXX didn't activate the card claiming that the store has a WesternUnion Representative which sounded like a bunch a of XXXX. The WesternUnion app would not register a user name and a password for me and I called WesternUnion Customer Care Service a 2nd time and got absolutely no where with those inconsiderate reps to help me resolve this problem of registering the card, when a customer pays for service of a product that's worthless is thef, so this is why I'm filling a complaint.
02/09/2017 Yes
  • Prepaid card
  • ID prepaid card
  • Unauthorized transactions/trans. issues
  • GA
  • 30344
 Web
i funded an overseas account for trading stocks and was promised an account that would return 80 % back after loosing 100 % I requested that the money be returned per the agreement. and got no response from the merchant and for approximately 15 days was afforded no help from Netspend on the status of my remaining funds. in the interim Netspend classified it as a fraud charge when I specifically told them it was for a product trhat did not live up to the claims of the merchant. after 2 months and many emails the merchant finally returned my call and stated that the bank & lt ; Netspend had disputed the charge and they were waiting for Netspend to take the funds back as it was classified as a charge back and yret was still sitting there. upon informing Netspend of this I was told it was under i investigation and would not be resolved until another 3 months time. I will attgach all correspondence that I have had with Netspend and their failure to even acknowledge my information.
09/08/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • AK
  • XXXXX
 Web
My Netspend prepaid mastercard account was locked, Netspend asked I provide them photos with my identification cards, then NetSpend refused my federally recognized tribal photo identification card and my Bureau of Indian Affairs photo identification card with social security number ( which Social Security Administration ACCEPTS as government issued social security number identification card ) NetSpend has committed racial discrimination against me ( an Alaska XXXX woman XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX by refusing my federally recognized government issued identification cards ; locking me from my account/funds without giving me a reason why and refusing access to my own funds- funds that were provided to me with assistance from my XXXX council/government XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ; I utilized my account with NetSpend to purchase equipment/materials for my sole proprietorship
12/30/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 91764
 Web
XXXX XXXX XXXX Unauthorized transaction times and date Police report filed with XXXX police department PayPal prepaid card Customer service Im Writing in regards to being credited my XXXX. I was home in XXXX ca when I started receiving text messages at XXXX XXXX $ XXXX XXXX $ alerting that money was being withdrawn from my prepaid PayPal account XXXX at an XXXX atm located in XXXX XXXX Ca. I am a hard working front line worker for the county of XXXX XXXX. XXXX XXXX XXXX XXXX. I worked hard for the holidays I just had my money deposited into my account the night before. I have taken the extra mile and filed a police report with my jurisdiction department please can you have my funds credit back to my account so I can pay my bills these times are really hard for my family PayPal customer service is not helping one but Im receiving rude attitude theyre hanging up leaving me on hold just all around terrible assistance Ive been a loyal PAYPAL PREPAID CARD HOLDER FOR OVER 5 years
07/11/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • GA
  • 30143
 Web
RE : NetSpend Visa Debit Card - Received yesterday XXXX/XXXX/16 " This replaces the temporary card you recently purchased. '' Did NOT purchase or request this card. Husband 's ID very recently stolen. Thief opened a credit card and XXXX checking accts. in his name ( police reports filed ). Today received unsolicited debit card as notated above. Inquiry to issuer as to how they obtained our personal info and how card was issued without request. They requested verification from us by asking that we confirm his SS no. which we did not provide. They will NOT divulge how/where they came to have this info. We believe ID thief is involved in some way. This company is either highly unethical, fraudulent or both. Although they claim affiliation with XXXX, there is zero reason for them to have access to SS no., etc. We are and have been extremely vigilant re/personal info and handling of credit and would never, ever use such a card - very alarmed here. Thank you for your attention.
12/12/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • TN
  • XXXXX
 Web Servicemember
I purchased a NETSPEND PREPAID XXXX XXXX XXXX AT XXXX ON XX/XX/2021. I tried to activate the NETSPEND XXXX XXXX XXXX, the NETSPEND XXXX XXXX XXXX, told me toward my Social Security XXXX, Reference Numbers, and Drivers License, and Proof of Address by sending my Utilities Bills , Electric Bill, and Water. I was told to Email all the above information to XXXX. This information was sent via email. However, once all those documents was sent to NETSPEND Customer Service Documents, the employees of NETSPEND were laughing in the background, stated that they were not scribing my NETSPEND XXXX XXXX XXXX to pay Bills, and that they were going to use my information from the email to create fraudulent bank checking accounts, and apply for Fraudulent Passports, and Purchase Cards, and Houses, and Fraudulent Vehicles, and Vehicle Insurance Fraudulent Accounts. And that all United States of America are ignorant and can not protect their citizens from NETSPEND, which is an XXXX XXXX.
04/15/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • IA
  • 500XX
 Web
Paypal pre paid credit card i lost it and had only my handwritten notes on card numbers and i homeless and i could not get them to send me a replacement card even if i paid them for it.i even purchased a another card from same store and same card as previously purchase and they refuse to transfer my life savings at the time was the {$670.00} they had and was all i had and i was sent to prison and that was 5 years ago and they won't even try to help me. Lots of people have story like me they pray on the very poor people and they don't have anyone who cares about hurting and sometimes inadvertently causing people to die in some cases I don't have the old card number anymore because of how long this has taken but I did get another card from them with same information to try and resolve this they take your social security number both times they can not tell me they can't find that they don't want to I gave you my new card number that's what I supplied you with please help me.
12/13/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • TN
  • 37075
 Web
On XXXX/XXXX/2016 my debit card was used fraudulently to purchase XXXX dollars worth of t-shirts from a company called XXXX.online. I notified Netspend, the company who issued the debit card, on XXXX/XXXX/2016 of the fraudulent charges. I filed a police report with the XXXX Police department. Police report number XXXX. The detective was able to determine that other people had their debit cards used fraudulently to purchase items from XXXXonline. Netspend performed an investigation and determined that I am responsible for these charges. This is completely unacceptable and unethical. Per the Electronic Fund Transfer Act, if I report these unauthorized fraudulent charges within 60 days, the most I could be held responsible for is XXXX dollars. Even XXXX dollars is questionable per the FTC which states, " if someone makes unauthorized charges with your debit card number, but your card is not lost, you are not liable for those transactions if you report them within 60 days ''.
04/26/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 90805
 Web Servicemember
They were told that someone without permission using my card account number and I file the disputes right away and they didnt want to help me with the disputes and closed my account out and refused to refund my money back or anything else and also someone send me a XXXX XXXX payment and I transfer it to my account and they refuse to let me have it and told me that I dont have the right spelling of my name from the sender so I told them if I can not get my money then please refund it back to the sender account and they told me that they cant do that because its a security reason and they are keeping it until they figured out what they want to do with it all this is totally wrong and I dont know what to do about this anymore but Im being scammed and robbed by this company called NetSpend please help me with this matter they have taken {$860.00} from me and dont want to return my money back to me thanks for your help looking forward to hearing from you guys soon XXXX bless
08/25/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • TX
  • 77009
 Web
On XX/XX/2022, I received a letter in the mail with a XXXX XXXX XXXX stating, " You're In! Welcome to the club. '' The letter instructed me to activate the card, load it, and swipe. On the bank of the letter is a routing number and account number for the debit card through XXXX, XXXX. On XX/XX/2022, I called and email Netspend and XXXX. Neither entity had a customer service representative available to help. Netspend does not have Fraud Department and XXXX has no live operator to handle fraud calls. This account was not opened by me. Netspend was able to verify my social security number. At no point in time did I ever provide my social security number to Netspend, XXXX or to any of their partners to open this account. I attached the letter, debit card, and account information received from Netspend and XXXX. I blanked out all but the last four of the debit card and last five of the checking account so that the Companies may verify their information in this letter.
07/11/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • LA
  • 70003
 Web Servicemember
5 weeks prior to the XXXX error this card was lost/stolen. I called canceled card and proceeded to change my existing subscription to the gym qnd XXXX. Once new card was received. When the XXXX was alerted to my phone I immediately called netspend and was told I did not cancel my card. I asked the lady why did I get a new replacement card that im is I ng I can not have 2 cards on my account. I said check the ladt time I called. After a minute she says yes I canceled the card but netspend employee did not. She opens a dispute and I wrote in. They sent a temporary credit. They now told me im responsible for charge. This was a trial from 2 months prior I canceled because I paid XXXX. And the merchant had not sent anything in 5 weeks at that time I canceled with them but did not need to with netspend. Later when this XXXX came up I included netspend but I am not responsible because really once I canceled subscription the merchant should not charge me plus card was closed
01/12/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • NM
  • 870XX
 Web
I have had a Brinks prepaid MasterCard since XXXX of last year. Without warning I was told that risk management was closing my account and would not explain why. I called back several times to push the issue and was told that they did not have to explain to me why my account was closed. They consistently let charges that I disputed before go through and then closed my account for suspicious activity. I was so upset. Because I disputed charges should not be grounds to close my account. Furthermore I was told that I could never open a net spend account again I had to a file formal complaint of identity theft with the FTC and wonder if I am being unfairly dealt with because of it. Does this have any negative affects on my credit??? How can I be sure that this company is truly legitimate? I also believe that charges that should not have been charged are due to me. Including fee over charges. Please advise. XXXX XXXX XXXX XXXX XXXX XXXX, NM XXXX XXXX XXXX XXXX
03/25/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • IN
  • 46239
 Web
On XX/XX/XXXX Netspend closed the account Ive had open for over 10 years due to a secondary cardholder being deceased. Since XXXX, Ive asked to have both of the other cardholders names removed from account but was told that was impossible. One of those cardholders passed away XX/XX/XXXX. The more than {$9000.00} in the account has been deposited over time in my name only & is legally my money, however Netspend is refusing to release those funds to me. Their basis is that the federal government will not allow those funds to be released to me because a secondary cardholder is now deceased. They keep repeating that they have to return the money to the senders ( from over time ), even though they admit the funds were sent for the primary account holder. Im a single mother of XXXX. My fianc was XXXX last year right before COVID. Netspend had been my XXXX XXXX institution for more than 10 years. Me & my children not only need this money but are legally entitled to it.
08/03/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with overdraft
  • Overdraft charges
  • NY
  • 115XX
 Web
I canceld my card ending XXXX back in XX/XX/XXXX because I lost it I knew I would be recieving another direct deposit shortly and would need a new card as soon as possible. So i paid the {$25.00} to have my new card expidited. I received new card X/XX/2017. I have been receiving my normal deposit up until XX/XX/XXXX when I was not able to take XXXX dollars out of my account. I found out the next morning when I was able to get a rep on the line that my old card was charged {$1000.00} My account went negative {$720.00} I was told to file a dispute and this would all be taken care of within a day or so because it was clearly a XXXX up on their end. However I 'm still waiting on my money they have taking 2 checks from me my phone just got cut off today I 'm a single mom of XXXX kids who father passed away 2 years ago. We have been struggling for a week as a result of this and the only thing netspend has done was make broken promises and tell me that they understand
06/27/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NC
  • 279XX
 Web
I was a customer of netspend premier card. My student loans was loaded on the card every 3 months. Every time my money was deposited I will have funds disappear from my account. The last time this happen I kept calling and complaining because over {$600.00} went missing and when I look at my history on my account it showed atm withdrawals I didnt make and even some store and online payments that was claimed to be purchased by me.I finally reached customer service to dispute these problems with my account. Some of the money was credited back to me but still was out of over {$600.00} in money lost.When I tried to call and ask them to dispute the rest of my money because I felt like my account was hacked I was turned down and sent a small check not even close to all my money I had lost and account was terminated. I read other post about the same issue I had and it I 'd not fair how we load our funds to this card to get done wrong by netspend and XXXX. Please help!
04/27/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • CA
  • 95127
 Web
The claim number for dispute with netspend is XXXX This was reported to the police as soon as i was aware of the unauthorized charges o my Transact XXXX prepaid card by Netspend in the month of XX/XX/2020 because of the restrictions i was at home in quarintine at the time of these charges it was mandotory due to covid 19 restrictions my claim was denied any errors because the XXXX XXXX says i used my card which is false i was in XXXX XXXX Ca and no my card booked this room online as the charge says XXXX XXXX XXXX XXXX in XXXX Ca did not have me as a guest and someone stole my card information i filed a idenity theft report for this account with the ftc idenity theft the charge was for over {$600.00} i want my money back on my account i am a victim of fraudulant charges and i should not be charged according to the goverment we were told to not travel thats what i did i stayed in XXXX XXXX Ca i filed a XXXX XXXX police report as well. my netspend account is XXXX
07/08/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CO
  • 802XX
 Web
I contacted the bank on several occasions about a situation where someone was entering my account and stole {$1800.00} out of my account over a period starting with XXXX up until I regain access to my account. The bank keeps denying the fact that people stole my money even though I provided them with a police report and a bill stating that I didn't even have a phone at the time it is the online Establishment and I ask for proof on how they determined that it was a good transaction. I have several email from the establishment about the denial of my claim and if necessary I can provide this documentation. If you notice from the proof provided by the company there were only ip address applied to the time money was taken from my account. They claimed that the transaction were accurate because it came from a phone number associated with my account but as I explained I have to other lines and theses are the people that suspect of stealing the funds from my account.
05/01/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • WA
  • 98584
 Web
In XX/XX/2022 someone stole my card and caused me to overdraft my account. Once reported with this bank I also provided police report and the card was canceled and reissued. With the assurance from the bank once it was found in my favor the over draft fees would be refunded. Not once did this occur. Within 20 days the cased was closed in my favor but the XXXX dollars in overdraft were not refunded as promised. I contacted customer support and the assured me they would credit me. By XX/XX/XXXX no credit yet additional fee have been applied as promised yet as of the XX/XX/XXXX I now have XXXX in fees taken from my account each time they assure me it be corrected I find additional fees applied no credits. I'm on XXXX I cant keep having them take more and more of my direct deposit the hardship it is causing my family continues I don't know what else to do. I fear another call because each one has only increased overdraft fees. Please help me resolve this issue.
04/06/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • MO
  • 63114
 Web
Company involved is Paypal. I received a prepaid mastercard in my name with a card number and documents on what to expect with the card on Friday, XX/XX/2021. The card has a sticker on the front with a number to call and activate. I did notice a drop in points on my credit score but thought nothing of it until i received this card. I do have a paypal account that I used for receiving funds from XXXX sales in the past and to transfer money, but I have never in the past year opened a new credit card with Paypal. An attempt to contact paypal that day went unsuccessful and another attempt was made Monday morning, XX/XX/2021. The representative could not find any information on file that indicated I had opened a new account or that I had a card on file. He attempted to direct me to a representative within the credit card department to help me but the call was never answered. I will attempt again Tuesday morning, XX/XX/2021 to contact paypal about this problem.
03/21/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with overdraft
  • Overdraft charges
  • GA
  • 30080
 Web Servicemember
I have been a devoted customer of NetSpend Corp card services since 2006. Throughout my years of being a loyal customer I have experienced overdraft charges to my account and from their advertising there should not be any overdraft charges. I have been charged for fees and other false overdraft fees. There were cards sent to me without my consent that I had not requested. As a result I have experienced numerous charges accrued. My finances have been unsafe and left for vulnerability as a target for identify theft. I have been decieved for many years from the false advertisement and had not met their promised protection of monitoring my accounts resulting in loss of monetary assets. I have numerous times been delayed access to my funds that I have worked hard for. From being a loyal customer to not being provided the promised protection I feel NetSpend has lost my loyalty due to the lack of delivery and no proper way of informing their customers of changes.
09/06/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Can't close your account
  • VA
  • 229XX
 Web Older American
I sent the following email to " XXXX '' regarding their card I received. I called their customer service XXXX and could find no way to speak with a person without activating the card, which I did not do. Note the brochure comment about charging me for inactivity, which is exactly what I plan to do, no activity because I do not want their card. My name is XXXX. On Friday ( on the email I mistakenly stated Saturday ), XX/XX/2019, I received a Netspend " charge card '' ready for activation, etc. I request that you cancel this card immediately. I neither solicited this card, nor do I want this card for any use. In your brochure accompanying the card, you state that if I do not register and activate the card, you will begin assessing an inactivity fee. I will not activate this unsolicited card nor do I expect any charge for that. After I send this email, I will proceed to forward this information to all agencies interested in consumer harassment and abuse.
03/21/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • OK
  • 73110
 Web
My circumstance deals with my government covid relief money XXXX was deposited on my netspend account card.. I had checked my balance several times prior to this waiting for it too be deposited because i am about to lose everything.. Because of the balance checks they froze my account.. Needing from me 3 forms of id and my w2 forms ... I have done XXXX XXXX XXXX XXXX XXXX and I feel as if i am being discriminated because of that.. My Id was recenetly lost and I do not have the money to get that.. And how will i produce W2s from my time in prison?? I have the same phone number i have the same address and the same name and ability to state my mothers maiden name and my pin and ss number.. I have talked to them 3 times and every time they give me more stuff i have to come up with.. I am trying to stay calm.. but i have fines to pay and im trying to get my life together.. They shouldnt have the right to keep my money for checking my balance in anticipation..
12/30/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • TX
  • 77082
 Web
THIS IS AN EMERGENCY!!! NetSpend Prepaid Visa ( backed by XXXX ) has completely shut down. Nobody has access to their money. ALL transactions are being declined. The website is down. The customer service numbers are completely disconnected. This is scary. It is XX/XX/XXXX. People need to pay rent. I understand that they are probably being inundated with stimulus checks, but they KNEW these checks were coming. They should have prepared themselves. Now their systems have crashed and they disconnected their phone, so they don't have to talk to us. NetSpend has two customer service numbers. XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX. BOTH numbers are disconnected. The number to XXXX is XXXX XXXX XXXX XXXX XXXX. Nobody answers the phone. People need to pay rent. The federal government needs to investigate NetSpend/XXXX, because they can't just disconnect their phones when they neglect to prepare themselves for something that they KNEW was coming.
02/24/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • CA
  • 91801
 Web
On XX/XX/2022, I called XXXX ( Netspend ) to close my checking because I can not transfer my money out of my account ( XXXX ). They are only allowed to withdraw money from ATM machines. After I request to close my checking account, I have been told by CSR there is a direct deposit of {$1000.00} in XXXX that was not under my name. I told them {$1000.00} direct deposit was under my mother 's name. It was accidentally deposited to the wrong account. I asked them if they can issue a check of {$1000.00} to my mother 's name. They told me it must be ACH back to its original from. The {$1000.00} comes from my mother 's XXXX payroll. On XX/XX/2022, they told me the money would return to XXXX. It takes up to six days to receive it. As of today, we still do not receive the amount {$1000.00}. The bank asks us to contact XXXX with a trace number, but XXXX can not find it. The {$1000.00} was lost, and XXXX can not find it. The bank can not do anything for that.
10/09/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 762XX
 Web
On XX/XX/2018 my account was compromised by theft by a debit card at a XXXX XXXX XXXX XXXX in XXXX TX. There was merchandise purchased in the amount of {$540.00}. I do not have a XXXX 's jewelry account and I did not purchase merchandise from XXXX XXXX XXXX. XXXX TX is over 300 miles to my home in XXXX TX. I am desperate for your assistance. The monies that was stolen from my account was for my electricity bill and it will be shut off if these funds are not returned to me. I have filed a police report, I have contacted Netspen & XXXX XXXX ( same company ) and I have contacted XXXX XXXX XXXXXXXX and no one will assist me. I have given them all the information I possibly can and no one can give me answers to who took the funds from my account. XXXX XXXX XXXX tells me it's Netspend job to start and investigation and Netspend says XXXXXXXX XXXX XXXX has tell me what information they need. Please help me I am a single mom and I am in dire need of the CFPB.
10/14/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NJ
  • XXXXX
 Web Servicemember
On XX/XX/2021 I paid XXXX {$29.00} for cellphone service. The personnel failed to activate the cellphone. I called the store but I received no response. I submitted a complaint ( XXXX ) to the bank, Paypal.com ( netspend ). I received no response for quite a while so on XX/XX/2021 I requested a status update. On XX/XX/2021 Paypal responded that my issue was not considered an error pursuant to Regulation E. Today I accessed https : //www.consumer.ftc.gov/articles/0219-disputing-credit-card-charges and that website states that " The FCBA settlement procedures apply only to disputes about " billing errors. '' For example : charges for goods and services you didn't accept or that weren't delivered as agreed " I then decided to file this complaint. The name and address of the merchant is : XXXX XXXX XXXX XXXX XXXX Posted on XX/XX/2021 at XXXX XXXX Debit : PIN purchase from XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX NJ US Card ending in XXXX - {$29.00}
10/05/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NY
  • 10456
 Web
In XX/XX/XXXX I loaded {$75.00} onto a Transact Prepaid Mastercard issued by Netspend so that I can purchase my XXXX Ticket to go home and get my XXXX XXXX XXXX and to pick up my medication. After loading the money and calling the number too activate the card - I was told that I had to wait to speak with customer service- this would take 6 hours because they were not open. I miss my train, I miss my appointment for my XXXX XXXX XXXX and now i dont have my medication and Im stranded without money to get home. I spoke to customer service and for unknown reasons they said they couldnt activate my card and that they will send me a check which will take 7-10 business days - this has put me in major medical bind because - the series of vaccinations are scheduled on purpose so that it will be effective - netspend has negligently handled my situation and has failed to provide due diligence in ensuring I get my funds so that I can handle my medical needs.
09/15/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • NJ
  • XXXXX
 Web
I recently visited a NetSpend load location to put an amount on my debit XXXX. I was asked to provide an ID and my Social Security number. I refused. The clerk working at load location, a check cashing business, told me all NetSpend customers had to submit verifying documentation to register their card. I asked to see proof, the check showed me an internal memo that made reference to NetSpend customers with 'generic ' cards only. But this was beside the whole point. NetSpend agents, I felt, are not and should not be allowed or entrusted to collect and handle sensitive customer personal information. Especially since NetSpend 's policy is to protect its customers from fraud and identity theft. This practice, if allowed to continue unchecked, does the exact opposite, creates an entryway for customer information to be stolen and used by others, and could even pose some risk to national security. I recommend that this practice be stopped immediatedly.
06/30/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • OR
  • 97317
 Web
On XX/XX/XXXX Netspend allowed a fraudulent charge of {$650.00} to clear my account. I tried to be proactive and stop the charge while it was still In PENDING status but they told me I had to wait for the charge to hit my account ( this was all of my bill money ). I did as instructed and called them back to file a dispute to have the funds put back on my account. They then informed me that they have to do an investigation and my funds could potentially be put back in XX/XX/XXXX ( 3 weeks wait ) depending on their investigation. I submitted a claim to XXXX and they lied and told them they reached out to me twice XX/XX/XXXX & XX/XX/XXXX but I have no missed calls or voicemails from them and the agent XXXX who is handling my claim responded today XX/XX/XXXX to the XXXX but his voicemail says he is out of office until XX/XX/XXXX? My car payment is now 9 days past due and my car insurance is in jeopardy of lapse. I need the money back on my card NOW.
01/18/2017 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • FL
  • 32244
 Web
On XX/XX/2017 a transaction was processed from my prepaid account in the amount of {$100.00} from XXXX. First and foremost XXXX should not have debited the account because I cancelled the scheduled payment however they were able to process the payment on a card that a fraud agent with Net Spend told me would be deactivated. Since I have contacted Net Spend several times to have the money put back in my account because it does not take a rocket scientist to see that with notes a fraud agent with their company told me the card would be deactivated and it was not. Therefore there should not be any question about the transaction because Net Spend 's risk management department informed me that once I activated my new card my old would be deactivated and no charges from that old card should take place. Taking 10 to 45 days to clear a dispute which was clearly their fault in not deactivating the card as I was told caused this transaction to go through.
06/05/2022 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • GA
  • 30680
 Web
XXXX account different locations taxes, Maryland, extra large amount of money from the bank charg for account phone number XXXX ) XXXX debt from debits against company XXXX principal Owner. Through XXXX reordered forms charging it to my phone number above. Questions from a were prepare for more transfer money stopped sent to account Bank account activity without an account applicable to taxes from FDIC insured Money. I've been scammed by XXXX for no reason just because XXXX principal Owner to email account. Fighter and banking partnership to end fraud from all banking endeavor. Searching for my number is on XXXX maps type in XXXX ) XXXX amazing I couldn't power as from pristine as wrong headed think it's a scarce resource. But orders for merchandise go through XXXX and abroad my company. I'm quite sure tax write off limits. Seeking answer to key systems through insurance coverage on my capital income protections. Thanks for when will it End.
02/09/2017 Yes
  • Prepaid card
  • ID prepaid card
  • Unauthorized transactions/trans. issues
  • GA
  • 30038
 Web
I have a prepaid account with the Netspend prepaid XXXX by the XXXX XXXX, where I have received my school refunds through direct deposit for the past XXXX semesters ( last deposit being XX/XX/2017 ), as well as other deposits. Last week on the XX/XX/2017 I found out that there was a fraudulent transaction on my card and worked to resolve that. my Card was however canceled and so I Have no way of accessing my money in the amount of {$3800.00}. I have also suspected some fraudulent transactions on the same account in the past XXXX months, but efforts to tract this are been frustrated by the customer service representatives through the following phone # XXXX, of which I have spoken to a dozen of them already including today XX/XX/2017, and have spoken with XXXX representatives who pretend to transfer me to a supervisor, and dropped the phone on me. Obviously they are not willing to resolve this issues and I need your office to intervene urgently.
01/12/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • OH
  • 44125
 Web
I bought a prepaid XXXX card for my grand daughter as a XXXX present. We had a hard time with activation. I called the company and they gave me a hard time also. They wanted my grand daughter 's information and I ask her to put in in my XXXX account and they refused. I bought the card and she just wanted to spend it like any other prepaid card. My grand daughter is only XXXX years old and I feel that they don't need her information. I would have gladly put it in my name and gave her the money another way. I bought this card at family dollar and they did not say you can not return it until I read the receipt instead of telling you when you buy it before you paid for it. Either way my {$50.00} is on this prepaid card and we are unable to spend it. Times are hard, she need things and unable to get her anything because we can not use the prepaid card. All I want is my money back in check form or another prepaid card that is not connected to XXXX.
11/19/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CA
  • XXXXX
 Web
I am currently using Skylight Financial as a direct deposit/checking account, through my employer XXXX XXXX ''. I need to rent a car why my car is under repairs. I found that Skylight tacks on an additional 15 % of blocked fees when the car rental agency places a hold for the rental. XXXX states very clearly how much they are holding, but skylight adds 15 % and states its a federal law they must abide. I can not find any federal law that requires banks to increase holds on car rental fees. I have made over a dozen attempts to communicate to my bank that I believe this to be a unlawful activity, but they refuse to work with me or correct the behavior. If they are doing this to me, how many other innocent people are going through the same act? This could not possibly be a legal or moral act of a bank to perform harsh '' er '' penalties to a customer just trying to get transportation to work and other crucial commuter needs-its just plain cruel!
04/01/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 315XX
 Web Servicemember
On XX/XX/XXXX XXXX was withdrawn from my account for a pair of shoes I never walked out of XXXX XXXX with. I swiped my card three times and was told the transaction was not completed. A reciept was never printed for the merchandise. I left the store while checking my account and I seen three charges for the the same pair of shoes I had just tried to purchase. I talked to the merchant and was told I would have to file a dispute with my bank. I contacted my bank and was told it takes up to 20 days for new customers. 20 days passed and still no update to the dispute. So I called back and was then told it wouldnt be updated til XX/XX/XXXX which is four months after the fact. I will never open another prepaid card with Netspend theyre a scam! I contacted XXXX XXXX customer service number and a representative was able to locate the transactions saying that all three were declined on their end but somehow the money is still missing from my account.
03/17/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Fees or interest
  • Problem with fees
  • PA
  • 15210
 Web Older American
Today is XXXX XXXX and for the last 5 months or longer I have charged a {$20.00} overdraft fee by net spend for every transaction above my limit {$10.00} overdraft fee limit. I have tried to resolve this being that this has to come out of social security checks and I can not afford that overdraft fee. Not just because of what the overdraft fee cost because I never spend at most {$40.00} over. But this month I went by {$30.00} and I now owe them {$100.00} for items that only cost {$10.00} to purchase. I have ask them to send me my statement thru the mail and they still haven't done. My mobile account I am always locked out and I knowthat I am not wastful with money. Net Spend has always an excuse for why they over draft fees are so high. I thought that this is another case of price gauging, but that would up to you. my email ; XXXX. I just bought the house I live in so I would appreciate if someone could understand my complaiant. Thank You!
07/27/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • UT
  • 84124
 Web
I called the number on my card to let them know I hadn't sen my card in over a week. So I wanted to cancel that card and get reissued another one. During this process the automated system asked me if I had made certain purchases. I had not made the ones that were mentioned so it had me file a dispute. When talking with the person on the phone I explained that I had only used the card for a few things IE : car insurance, health insurance, food delivery. He asked me if I had any knowledge of a credit for {$40.00} and I told him yes because I had gotten an email from XXXX a few days prior. So he told me what to do next and gave me a reference number. After a few days my new card was sent to me but I was unable to activate it as it said my account was blocked. Then I received a letter that my claim had been denied. SO I asked for the paperwork that they based their decision on. And the reasons dont make sense. So now I am hoping you can help.
07/24/2017 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • FL
  • 32244
 Web
XX/XX/17 ATM withdrawal. Did not receive funds. ATM made noise and did not dispurse funds. First withdrawal was the max {$400.00} that transaction was completed. The second withdrawal for {$160.00} was incomplete. No funds dispursed. A third test of a {$20.00} withdrawal to infer that the money was not stuck. That transaction was completed. I Did not receive the {$160.00} transaction only the transaction before and after. I have spoken with my card company. I can not get a supervisor no matter what I do. They just put you on hold. Nothing happens. They issued a temporary credit for {$160.00} now they have withdrawn the credit stating there was no atm error. Obviously there was an atm error I do n't have the {$160.00}. The company I use is a pay card * skylight * The company told me that they would send me an email within 48 hours of documentation of the outcome of my claim " atm withdrawal " however ; I have not received said information.
01/16/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • WI
  • 53209
 Web Servicemember
On XX/XX/XXXX I woke up to XXXX different withdrawal deposits from my XXXX active account with Netspend that I use daily! I call Netspend only for them to tell me that Netspend decided to go into my active account and cover past due fees that were on XXXX different past accounts that date back to XXXX that of course have been closed XXXX inactive for years. I receive no warning letter about them about to take over XXXX out my active account for some accounts over XXXX XXXX XXXX not all accounts were XXXX XXXX XXXX but dates bk that far to collect, why wasnt I warned about these balances prior before instead of just taking money out, just going into my active account without notice especially considering how old the accounts are! Why wait so many years to collect when I have always had Netspend with active deposit. That was my rent money they took now XXXX in a bind because of them is this even legal to go so far bk XXXX without notice???
12/29/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NJ
  • 07305
 Web
The prepaid card that is giving me issues is XXXX. They blocked my card 3 times!!!! And promised me that I wouldnt have the issue again after the first time. I had to miss work because all of my money is on my card I could not feed my daughter or put gas in my car 3 days in a row. My missed days from work is Thursday XXXX/XXXX/XXXX and XXXX/XXXX/XXXX. Also XXXX $ late fee has been added to my rent because it was late because I could Not get the money order because my card was block. I have documentation on the 3 times that my card was blocked, the three times that it was U blocked being promised that the issue was fixed along with my pay rate for 8 hour day for two days and my late fee for my rent I would like to be REIMBURST for all the money that was messed up due to THIS COMPANY and I am canceling after my Last direct deposit! I also have recorded conversation with the XXXX employee reassuring me that it wont happen again! But it did
09/17/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NC
  • 287XX
 Web
On XX/XX/XXXX my account with netspend was frozen for the 5 th time this year for security reasons. And money had come out of my account with a closed card from the previous security freeze. On this day I called and closed my account and disputed the charges. On XX/XX/XXXX I called them again to check the status of my refund. They informed me it should be here in 5 days. On XX/XX/XXXX I called again to check the status. They informed me it should be here in 7 to 10 days of closing the account. On XX/XX/XXXX I called to check the status of my refund check. They informed me that my account wasn't closed until XXXX the XXXX th and it would be 7 to 10 business days until I received my check. I am a single mother of XXXX. I have had to brough money to get me to this day and still I am empty handed. I work for the state and only get paid once a month. So now I have to brough more money to make it another 7 to 10 days. Can u help??
06/29/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • GA
  • 31093
 Web
I have a visa debit card with net-spend. On XXXX XXXX, 2016 XXXX fraudulent money transfers was made on my account by an individual I do not know. Net spend would only say the individual name was XXXX XXXX. At XXXX this individual withdrew {$350.00} from my account. I called and reported the fraudulent activity and the representative XXXX, told me that my account would be blocked and I was given a dispute number. One hour later the same individual withdrew more money from my account. Again I called and was given a dispute number and told my account would be blocked. I filed a dispute and sent in all requested documents, including a police report for identity theft. After waiting 10 business days I was informed that there was nothing that they could do because the individual had all my information to transfer my funds. Even after I filed a police report they did nothing to retrieve my funds which had been stolen from my account.
02/06/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 92683
 Web
i bought a paypal prepaid debit master card at a XXXX and loaded the card for a hundred dollars. i get home to set up the paypal prepaid card online but once it asked for he last 4 of social, it says to call and XXXX XXXX number. there had me on hold for an hour and XXXX minutes transfering me from XXXX deart to another.First it was the fraud department, then the card specailist and after that they didnt even bother playing the " wait to be transffered to the next representative chessy music ''. they said that i have an account with netspend that has been blocked or a resstricition on it with my name and socical i just dont know understand if its a paypal prepaid card what netspend has to do with it? and they said they are going to mail me a check and its been 10 days and still no check or no paypal card i loadded the card for XXXX XXXX so im calling everyday to see if and what is gunna happen but they keep putting me on hold
02/14/2016 Yes
  • Prepaid card
  • General purpose card
  • Fraud or scam
  • VA
  • 236XX
 Web
IRS says my funds were released on XXXX/XXXX/16 to my Netspend account that I 've had for years. A couple days go by and I still do not have my funds. When I call customer service it 's always someone Foreign who I can never understand. They tell me I need to check with IRS about my money. I should n't have to check with them when my direct deposit is with Netspend!! So I get on Netspend page on XXXX and seems like everyone is having the same issue. People opting for the Netspend card when they filed their taxes and no money. Turns out that Netspend has rejected everyone 's tax refund and now IRS will be mailing out a check on XXXX/XXXX/16. I had plans to move my family on a certain date now I ca n't thanks to Netspend not giving me the money that I have earned. They keep lying on their page instead of telling people the real truth on where their money is. The customer service sucks and they do not care about their customers.
06/19/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 94109
 Web Servicemember
I purchased a PayPay de bit card at XXXX in XXXX XXXX , CA for {$3.00}. The monthly fee for the card was not disclosed on the packaging, and is obfuscated on the PayPal website. The monthly fee f or a PayPal Prepaid car d is {$4.00}, and that monthly fee can not be avoided. There is no mention of the monthly fee anywhere on the OEM pac kaging. The only way to get money off of the card is to activate the card. With in 36 hours of activating the card, a monthly fee of {$4.00} is deducted from the price of the card. Given I paid {$3.00} for the card, the undisclosed monthly fee makes the effective purchase price of the card {$8.00}. In the PayPal website deceptively obfuscates the monthly fee. While the fee is listed plainly as a transaction called " Debit : Plan F ee MM/DD/YYYY '' ( e.g. " Debit : Plan Fee XXXX / XXXX / 2017 ' ' ), t hat transaction does not show up when the user wishes to display only fees.
08/10/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • SC
  • 294XX
 Web
I checked into a hotel, XXXX XXXX XXXX, on XX/XX/2021. They required a room deposit of {$350.00} at check-in. I then placed the deposit hold on my Ace Elite Prepaid NetSpend Card. I then checked out of the hotel on Friday XX/XX/XXXX. When I checked out I had a XXXX balance due because No Charges were made to my room! The hotel said the {$350.00} would be released within 24 hours, but when it goes back into my account is based on my bank. It is now XXXX the XXXX and NetSpend has yet to release the hold and refuses too!, I even e mailed them 2 different portfolios from XXXX showing that I have a XXXX balance due, and they still wont release it! I am beyond frustrated!!!!! Its been over 2 weeks since I checked out!! If money were due, the hotel would have taken it long before now. I have been with NetSpend over 10 years and have deposited over {$500000.00} into my account with this unethical company. I want my money. Period!
07/20/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • MO
  • 64134
 Web
I received a real, ready-to-activate XXXX in the mail from a company called " netSpend Corporation '' with a mailing address of XXXX. XXXX XXXX XXXX, TX XXXX Even though I have never interacted with this company before, nor even heard of them. My understanding was that companies were no longer allowed to mail out real, unable credit or debit cards ubless individuals had specifically applied and requested them. Therefore, I 'm alarmed. The card is listed as a Debit card. Perhaps that makes the legal difference. But, again, I have never had any interactions with this company. On top of that, the services advertised is that this card could help me get my direct deposit payroll payments " up to 2 days faster! '' And yet the numerous *fees* listed on the back of this netSpend card/account in fine print are significant and highly predatory. This netSpend debit card has all the makings of a scam. Sounds " legal, '' but predatory.
04/23/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • DC
  • 20017
 Web Servicemember
I don't get paid regular as when I first receiced the card from XXXX employer so I had been using it as a debit card by loading money on it to pay my bills. last month I put {$50.00} on it to pay some bills and was hit with a automatic {$17.00} charge, when I check the statement I saw 17 seperate XXXX dollar charges at the same time. I call customer service and they told me that XXXX sent those charges. I called XXXX and they said they only sent it once. XXXX Netspand has refuse to return the charges. The next insident was on XX/XX/2020 I went to the XXXX gas station because I still had {$8.00} dollars on the card and tried to use it buy some gas and the pump cancelled the transaction, I had to pay the teller with cash. When I got home I received a text message from netspent XXXX that my card has XXXX ballance from the XXXX transaction, XXXX Netspend has refuse to return the funds to the card. Card # XXXX XXXX XXXX XXXX
11/30/2023 No
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • TX
  • 75234
 Web
I have prepaid accounts with Netspend and attached to each of those is a savings account that I had a large amount of money in. Out of nowhere my transfers stopped going through and I was unable to log into my Netspend accounts. There is no customer support and they tell me they can not tell me any information about my account. When I ask what happened to the funds in the account they again tell me they can not tell me anything and provide no information. I have no access to my funds that seem to have been stolen by Netspend. They will not tell me the address on file ( I have moved recently ), so if ( they won't ) send my remaining funds by check I have no idea where that would be sent. They have closed my account for no reason and stolen my remaining funds. If they send it to address on file... they are not telling me what address that is ( I tried to update my address a year ago but their system would not update it ).
08/26/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • TX
  • 77036
 Web Servicemember
I contacted Netspend regarding unauthorized charges on my account XX/XX/XXXX I advised them my backpack was stolen with my credentials such as Id, bank card, cell phone and a result in this matter over {$600.00} was stolen from my account. I later found out somebody I know had stolen my belongings when she was caught stealing from XXXX and had my belongings on her. On XX/XX/XXXX I received a email from Netspend stating that I will not receive any of my money back and that the matter is closed I do not understand how this issue was investigated properly this company is not protecting my money at all they never emailed me regarding suspicious activity. I can not continue to lose money like this and unfortunately it is hard for me to close this account due to the fact my husband is in the Military XXXX XXXX and he has an allotment scheduled monthly to this account. I will greatly appreciate your help. Thanks claim # XXXX
05/01/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Advertising and marketing, including promotional offers
  • Confusing or misleading advertising about the credit card
  • RI
  • 02891
 Web
I have not applied fo r a Mastercard from NetSpendSmallBusiness.com, but I 've received one in the mail. I do not want the card, nor do I w ant them to mail me any additional cards. It is my understanding that sending a person an credit card that they did not apply for is illegal. There is a number on the card to " activate '' it, XXXX XXXX . The number also appears on the back. I called the number, not to activate it, but to complain. My only options were to activate it, or provide them with my social security number, which I was NOT going to do. I feel t his may be a scam. I have had trouble with the risk of identity theft, and my credit is frozen. They should not have been able to process a card for me. I 've called XXXX , and there have been no inquiries by this company. These people should be held accountable for breaking the law. My name is XXXX XXXX . My telephone number i s ( XXXX ) XXXX .
07/19/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • FL
  • 33467
 Web
we received TWO different cards in the mail addressed to somebody else, both from banks. 1 ) Brinks Money : address to XXXX XXXX using my address. There is a prepaid Mastercard attached and on the direct deposit form has a routing and acct number and the bank is XXXX XXXX XXXX XXXX XXXX Routing # XXXX XXXX # XXXX XXXX ) NETSPEND : addressed to XXXX XXXX using my address. There is a debit card attached and on the direct deposit form is another routing and acct number. This bank is XXXX, XXXX XXXX Routing # XXXX XXXX # XXXX *I called our local Sheriffs office and was told to throw them away and ignore, but I believe this person is targeting my address to commit fraud Both of these letters come from the same address listed on top of these letters XXXX XXXX XXXX XXXX TX XXXX I don't know who to send these to for further investigation, and calling these banks would then give them my information which I believe to be risky
10/17/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Advertising and marketing, including promotional offers
  • Confusing or misleading advertising about the credit card
  • OR
  • 97756
 Web
Received a letter and a debit card from " Netspend All-Access by XXXX XXXX '' address XXXX XXXX XXXX XXXX TX XXXX. This was an account I did not request or apply for. The letter indicated that I had an account opened including a real debit card needing activation, a routing number, and an account number. There were also instructions for direct deposit. I was highly worried my identity had been stolen. I finally got through to the company and was informed this was a promotional card and account and that I did not need to open it. This was extremely misleading on the documents which included a large packet of account info ( things I have typically received from actual banks I have actually opened accounts with ). I informed them of the problem of the misleading documents and the fact this looked as though my identity had be stolen. There was not much they could do as this is clearing an issue with fraudulent marketing.
01/27/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • SC
  • 29466
 Web
Netspend credit card company obtained information on my underage kid and issued her a credit card in her name solely based on the fact she purchased something online ... they have her address and full name on the card and all we have to do is activate it. Im extremely bothered by how this company was so nonchalant about the future repercussions this could have caused. I called the company and they were very limited by the amount of information they gave me ... now Im worried about identity theft for her in the future! WE NEVER GAVE THEM THE RIGHT TO SEND THIS CREDIT CARD TO HER IN HER NAME! Please investigate their practices its NOT RIGHT and are dangerous to our youth! And to be clear I have not provided her name on any of this paperwork nor do I intend to in order to protect her from further issues ... I believe if you call them you will find out very fast they send out randomly issued credit cards regardless of age!
04/28/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 947XX
 Web
This is XXXX XXXX, I'm reporting that on XX/XX/2023 I claimed a dispute with Netspend All-Access reporting unauthorized withdrawals in my checking account. My Netspend account was hit by a fraudulent Debit Card scam. XXXX at XXXXthere were 4 unauthorized transactions that took place at XXXX XXXX XXXX XXXX XXXX XXXX XXXX using my Debit Card info without my knowledge or authorization. 2 transactions were for the amount of {$200.00} and two more additional transactions for {$300.00}. Equaling a total of 4 unauthorized transactions that equal the amount of {$1000.00}, Plus the 4 fees that are included equaling {$11.00}. Which adds up to a total sum of {$1000.00}. Netspend is refusing to refund my loss saying that, " this incident took place in the same town you live in ''. I also called XXXX Police Dept. here in CA to make a incident report which is Claim ID : XXXX. Please HELP!!! Thanks XXXX XXXX. reach me at XXXX thanks
03/19/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • IA
  • 50315
 Web
I was advised on XX/XX/XXXX that an account was opened with the last 4 digits of XXXX with XXXX, netspend, or ace prepaid and there was a negative balance of XXXX on the account. When I entered my SSN into the system it was a new account made under my SSN but not my current name. I was told I had to pay off the negative balance before they would unfreeze my account verified account that I have had with Ace Elite since XXXX. I have not had access to my money that is directly deposited from my employer and has been since XXXX from the same employer. I have been without account access since Thursday and I need access to my account. Any account that were opened after XXXX with my former last name of XXXX are not me. I was married in XXXX of XXXX and have sent all the proper information to Ace when my name changed. The account ending in XXXX is not mine. I need my account under XXXX opened so I can have access to my money
08/02/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with overdraft
  • Overdraft charges
  • ME
  • 042XX
 Web
XX/XX/2022 I spoke to XXXX. I had a deposit post to my account for {$80.00} after covering an overdraft for fraudulent charges in the amounts of {$15.00} twice to the same company. I had {$37.00} available and went into the XXXX XXXX XXXX to pay {$37.00} for gas. I was charged an overdraft fee of {$20.00} when I clearly had sufficient funds in this account. I requested they fix the issue and XXXX tries to yank me around like this was my fault. As I stated {$37.00} is less than {$37.00} therefore I should not have been hit an overdraft fee. He thanked me for telling him I was filling a complaint against Netspend. Who thanks someone for filing a complaint? I would like a refund of overdraft fees relating to the charges the past few days ad I was not responsible for them and can clearly show I had enough funds in the account to cover the charges. XXXX said I was being sent to supervisor when indeed I was hung up on.
11/28/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • TX
  • 75035
 Web
Saturday night ( XX/XX/23 ) I was enjoying a musical with my family and had my notifications silenced. At the conclusion of the musical I was checking my email and noticed I had an email saying that my new NetSpend account had been set up with alerts, a bank account had been linked. This scared me so I immediately called the number on the email XXXX. I was unable to speak to anyone and there were no options for a fraud line. Thus, I followed up with an email to them to notify them that this was a fraudulent account. I received an email saying that they weren't able to locate my account with the information given. This, to me, shows a clear lack of security protocols in place. If a company sends an email, and asks " If you did not do XXXX please email [ provided email address ] '' and then doesn't do anything about it when you actually try and warn them that there is fraud taking place seems unethical and negligent.
04/14/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MO
  • 63090
 Web
On XX/XX/20 XXXX transactions were fraudulently made on our Netspend account. One was for XXXX. That was a XXXX XXXX XXXX XXXX online. The 2nd one was for XXXX also a XXXX XXXX XXXX XXXX online. The 3rd transaction was for XXXX and it was sent from my account to another Netspend account. The other account it was sent to was someone I do not know. The name on my activity report is XXXX XXXX. Again, I do not know anyone named that. We became aware of these fraudulent charges the next morning, XX/XX/20 and contacted Netspend immediately. They told me they would need 10 days to look into it and on XX/XX/20 Netspend sent me an email stating that they determined no error in all 3 transactions and no changes would be made to our account. Again, we do not know any XXXX XXXX and we have never made any transactions online with XXXX XXXX. Those purchases were made without mine or my spouse 's knowledge. Thank you for your time
07/05/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • OR
  • 971XX
 Web
XXXX attempted access to my account with a company called XXXX to access my business webpage, I could not and access my account company could not advertise through XXXX, XXXX and local listings. This was reported numerous times to XXXX, XXXX and XXXX. I lost all access to my business and and to my XXXX, XXXX, business accounts and still have no access. I soon after discovered that I have also lost access to the following personal and business accounts, XXXXXXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX. this was all reported to the companies listed as well as the following agencies ; FTC, XXXX, XXXX, XXXX, XXXX. My accounts have been used for online purchases and I have also have no control of any of these accounts and have had my identity completely stolen with no ability to attempt recovery. THIS IS ALSO HAPPENING TO MY FIANCE. We have also reported the suspected individual and companies who are responsible.
05/22/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with overdraft
  • Overdraft charges
  • NJ
  • 08302
 Web
I did a claim for unauthorized transactions made with my card the one that was lost or stolen and due to negligence of the bank an unauthorized person use more than 2,000 dollars, I tried to report the card lost by the automatic system and wasnt allowed I tried do speak with an live agent and they was close I make a first complaint with the consumer financial protection bureau and the company lies to the consumer financial statin I nwanna ver tried to report the card lost and that they will do an investigation and give results by todays dateXX/XX/XXXX2018 ... todays date I called to custumer service dispute department and they said they dont have any update in my dispute ... i feel like this bank is taking unlawful retailiation against me because the first complaint I make to the bank, I havent receive even a temporary credit on my account and here I send the response this bank sent to consumer financial first time
06/15/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • IN
  • 46241
 Web
Netspend I purchased a card at XXXX which I had to give my I'd for them to scan now if I wasn't allowed to be a netspend customer why would they sell me a card and allow me to load my only money to it XXXX . I'm being punished twice cause my car was stolen and my previous card was used I disputed the transactions and of course the XXXX $ transaction they found error but the two {$1000.00} dollar ones in same day at same location was no error ... funny right well after all that I purchased a card and they won't let me get my money back I got kids to feed I'm already late in bills cause of previous situation I tried to get refund at store card is not activated they won't transfer to my wife 's account with them or XXXX XXXX it to me which I know is possiable cause XXXX XXXX a net spend supervisors told me she could on dispute if they found error please help me I'm bout to get eviction and I need to feed my kids XXXX
10/16/2016 Yes
  • Prepaid card
  • General purpose card
  • Overdraft, savings or rewards features
  • AZ
  • 85035
 Web
I had an issue with my account due to a duplicate transaction. The credit card company charged me an overdraft fee and assured me that it would be refunded once the dispute had been resolved. Once the dispute was resolved I noticed that the overdraft fee had not been refunded. I contacted Netspend to make them aware of the issue and both agents were rude and unhelpful. At one point of the call the representative told me that she would have to hang up because the call was taking too long. I then asked to speak to a supervisor for further assistance. Netspend is telling me that they refunded the money, but when I ask them to walk me through it they wo n't. The information I have online does not match what they have in their system. They claim credits have been issued to my account that I can not see. I do n't think that this is fair to me as the consumer, I also do n't like how the customer service reps treated me.
06/26/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • WV
  • 254XX
 Web
We received a {$500.00} prepaid netspend card as a gift. This card is asking for a copy of ID, a current bill and SSN to prove identity. This is not how this card is advertised. It is clearly a way for them to hold on to money. They are affiliated with XXXX and XXXX, both places have absolutely nothing to say about them. I called XXXX they said they can't do anything at all. If you call one of the numbers they have for customer service ( not the one the card - XXXX ) and try to leave a message it hangs up on you. You can easily get ahold of someone at any hour to purchase a brand new one of these cards but to get in contact with customer service you must wait for their business hours of XXXX to XXXX ... I don't think all this could make it anymore suspicious or obvious what this company is in it for. I can't imagine anyone wants to give very personal information and documents to a company with VERY low reviews.
10/16/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • VA
  • 22304
 Web
Hello I have direct Deposit to my Netspend card from my job, I was supposed to receive my deposit XX/XX/2018, I technically get paid the XXXX but with what they advertise it will be 2 days faster, here it is XX/XX/2018 and nothing. Still no deposit I called several times yesterday and was provided no information at all, yes my employer sent my money over, I have my paystub with last four of netspend account number, still not there. First time i called they said and hour that was at XXXX XX/XX/2018 by XXXXXXXX XXXX same day I called back cause zi still have not received my money. They told me wait a few more hours. I called again and was told XXXX is having direct deposit issues. All I want to know is where is my money, I have rent to pay bills to pay this is so unfair. My deposit was for {$1000.00} They are not playing fair I couldn't get any time frame when I will have my money They have my money but no answers
10/27/2015 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • CT
  • 06405
 Web Older American
On XX/XX/XXXX I used my XXXX Prepaid XXXX to rent a car from XXXX XXXX XXXX in XXXX, XXXX XXXX. On that day, a pending transaction in the amount of {$960.00} was put on my card without any warning. The car was returned the next day and payment was deducted from the same card. I have spoken twice with XXXX Prepaid, and they requested that documentation supporting the release of the transaction be sent to XXXXXXXXXXXX. XXXX has sent the requested documentation yet I received word today that the documentation was unacceptable. XXXX has said that it has done all it can and that it is now down to me to resolve this issue with PayPal/Netspend. I am a retired XXXX trying to live in XXXX XXXX on a fixed income. As of this morning I have a little over {$11.00} for groceries to last until I receive my next social security payment on XX/XX/XXXX. Having nearly {$1000.00} held back from me for two weeks is a nightmare.
05/14/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NV
  • 89103
 Web
On XX/XX/2022 I received a phone call from a lady saying she was from there fraud department and that I had a block on my net spend card I was asked several questions and then she said she removed the block that was at XXXX XXXX Nevada time then at XXXX XXXX I went to make a purchase and I got notification that XXXX XXXX dollars was transferred out of my account by me to me I never did that transfer or authorize it I immediately called the net spend card reporting fraud they sent me knew card and I sent in police report fcc report any reports I could send to prove fraud was committed I waited 14 days only for them to say it was my fault and then they closed my knew netspend account and said Im to much of a risk to bank with them I feel this is unfair how I was treated by this company this company automatically assume that there customer is to blameXXXX this was my reference number they gave me please help me
08/21/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NC
  • 28739
 Web
Starting XX/XX/XXXX ( new employment ) Netspend mailed unauthorized card to XXXX XXXX XXXX XXXX, NC : this was not a card with appropriate funds as account. New card was mailed to same home address but unknown last name, was not activated. XXXX, new employer & email was reported to CRA. Very close to actual employer, yet falsified. Email & activation were never attempted or known by me. XXXX was then purchased for 1 year. Email account used XXXX XX/XX/XXXX ) blocked & unsubscribed from Netspend. New emails were received as spam in new education email address now in XXXX. New card to activate, in my name was mailed to my address XXXX XXXX XXXX XXXX, XXXX, NC : this was not purchased, not knowingly contacted by Netspend other than activation email, not known if funds are finally available or past issue is resolved. Card currently in dispute : XXXX Account currently in dispute : XXXX XXXX : XXXX Acct : XXXX
10/16/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • NV
  • 89102
 Web
My complaint is against XXXX/Netspend for not depositing my payroll check. My check was suppose to be deposited into my bank account last night ( XX/XX/XXXX ) and I have not received anything! XXXX has a recording stating that the issue is ACH but have no estimated time of when the issue will be fixed. I have been on hold with Netspend for over an hr and a half! No one has any answers! It is scary that someone can just take my paycheck like that. I have small children, no money, no one to get money from, my electricty is scheduled to come out today and if I dont pay it, it will go off! I work from home and i need my electricty to operate. This is beyond ridiculous and illegal. After reading multiple reviews online, people have been waiting for their deposits since last Wednesday! We have not received any notice about anything. How am I suppose to do anything without any money? NETSPEND & XXXX ARE THIEVES!!!!!!
05/18/2018 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • CA
  • 90745
 Web
I was given this pay card from my employer and I hardly used it because the money I was saving it for college. In checking the account recently I noticed charges on the card I called and disputed the charges the alleged to have credited the money back to my account which should have been {$960.00} from my paychecks when I worked at XXXX and now from what I'm being told someone was using my card for XXXX rides and I don't use XXXX or have a XXXX account and so I did yet another dispute and now different reps are telling me different stories and my social isn't pulling up my account thru the automated system. So at this point I just want my money back and I have been advised by my families attorney to do a document only police report so I will be doing that and I will make sure I hold on to all emails between myself between XXXXNetSpend Account # XXXX XXXX XXXX Birthdate XX/XX/XXXXLast four of social XXXX
12/18/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • WV
  • 253XX
 Web
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX S.S.N : XXXX vs. XXXX XXXX. - NETSPEND INC. - XXXX - WWW.NETSPEND.COM EXEC. XXXX XXXX EXEC. XXXX XXXX XXXX XXXX COMPLAINT I, XXXX XXXX XXXX, PURCHASED AN VISA-NETSPEND PREPAID DEBIT CARD - LAST 4 DIGIT # :XXXX - EXP.DATE # : XX/XX/XXXX - CVZ # : XXXX - PIN # : XXXX - ACCOUNT # : XXXX.I HAVE CONTACTED MULTIPLE VISA REPRESENTATIVES ON BEHALF OF MY DIRECT DEPOSITS AND ACCOUNT SECURITY.I RECEIVED POOR CUSTOMER SERVICE IN : 1. ) INITIALIZING MY PREPAID ACCOUNTS 2. ) ACCOUNT SECURITY 3. ) DIRECT DEPOSITS 4. ) CORPORATE INVESTMENTS 5. ) LOST/STOLEN CARD SUGGESTIONS AND RECOMMENDATIONS ON ACCOUNT OF POOR CUSTOMER SERVICE EVERY SESSION, I ASSUME I AM TARGETED BY THIEVES, ROBBERS, HACKERS, AND CRIMINALS.I DEMAND FOR MY ACCOUNT VALUES AND SECURITIES TO BE RESTORED AND DELIVERED IMMEDIATELY. XXXX XXXX XXXX. DATE : XX/XX/XXXX, TIME : XXXX : >>>>>>>>>
06/14/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • MI
  • 49022
 Web
On XX/XX/XXXX I received a email an alert stating that it was fraudulent activities. I reached out to Netspend and had them block and remove all cards and send me a new one which they did on XXXX I received new card! On XX/XX/XXXX I received a fraud alert, asking me that I knew XXXX XXXX reply back No! I called netspend and report that XXXX XXXX $ fraudulent transactions and XXXX more made by a XXXX b {$50.00} {$450.00} {$500.00} Netspend did nothing to protect my card from theses transactions my card wasnt blocked nor restricted until no more money was available! I was offered {$20.00} from netspend and now waiting for them to investigate which takes up to XX/XX/XXXX now Im left wondering how to pay bills and having trouble understanding how my card wasnt blocked when I received fraudulent alert! I was told it was a a temporary virtual card made on XX/XX/XXXX is how theses fraudulent activities were done
03/29/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • OR
  • 97223
 Web
Attached, please find a notarized Power of Attorney authorizing me to act on the behalf of XXXX XXXX.This individual is an unfortunate victim of identity theft and has enlisted the help of our firm, ID Experts, to aid in their recovery process. Enclosed is also an ID Theft Affidavit with their police report information, identification, and proof of residence. XXXX XXXX is extremely difficult to reach and their phone lines often do not lead to human beings, so I am filing our complaint through the CFPB. Please accept this documentation as proof that XXXX XXXX did not apply for an account with NetspendXXXX XXXX XXXX XXXX XXXX XXXX The account number is XXXX. It also lists a routing number of XXXX and account number of XXXX. The Visa was mailed to XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX. Please close the account and/or application as fraud and remove all remnants of XXXX 's identity from your records.
12/28/2016 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • OH
  • 43615
 Web Older American, Servicemember
I have had an account with NetSpend Debit for three years. On XXXX XXXX, 2016 filed a dispute for an inaccurate purchase that took place on XXXX XXXX, 2016. Because I did not receive the product from the vendor. After 15 days plus, I was told that I was not going to receive credit for the amount disputed because the transaction was over 120 days. I requested to have a copy of the Statutes of dispute filing limitations of which I was refused. I received a call on XXXX XXXX 2016 from the NetSpend corporate office and was told that I was not going to receive credit or further investigation based on their policy of " Safe Harbor Law ''. My issue is that their is nothing in any of the marketing literature, documents that I signed in entering the agreement etc. I am demanding to have in document form the policy that states the statutes of filing disputes over 120 days based or due to the " safe harbor rule ''.
11/17/2015 Yes
  • Prepaid card
  • General purpose card
  • Fraud or scam
  • NV
  • 89108
 Web
well, i cash my income tex check with XXXX XXXX in 2008 i put the sum of XXXX dollars a cuple weeks after with XXXX XXXX and netspend was the card holder at that time, well i was told that the card would be sent to the address i was staying at, well i ended up moving before the card came, so i went to the place where i was staying at and talk to one of the guys who work there and he said that a card came but he sent it back to the sender where the card came from. so i went to the place where i put my money at and they told me that they didnt have any paper work on or about my money or anything showing about what or how much money i put in that i would have to talk to netspend, well i talk to netspend and they lie, d about every thing, i know what i did and how much money they owe me, and if i dont get my money real soon im going to sue them i talk to my lawyer yester day. thank you XXXX XXXX XXXX XXXX
07/03/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 780XX
 Web Servicemember
On XX/XX/2021 I disputed a transaction for {$9.00} with an account I have with Brinks Prepaid card. When I disputed the transaction, I did not know that my account would be blocked and my card canceled even though I DID NOT REPORT IT LOST OR STOLEN. I should have been informed before proceeding to dispute a transaction, that my card would be canceled and my account blocked. There is no verbiage in their website " warning '' customers that their account will be blocked and their card canceled. We should be given a choice " to accept '' or " decline '' this decision BEFORE proceeding to dispute a transaction. Note : I disputed the transaction with XXXX because they automatically deducted a fee from my account that I had originally set up with them when I used their services in the previous month. However, I had opted out of the service months ago and they still charged me a fee for the current month.
09/13/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • NC
  • XXXXX
 Web
I submitted a complaint in regards to NETSPEND prepaid card or XXXX which ever it goes by and I receive a message that stated for me to tell you what the issue is. I thought I was clear as to what the issue is. However, I will spell it out so it is not misunderstood. I have bee requesting a copy of my monthly statements for over 3 months. I was asked to fax information verifying my identity as I am a victim of fraud and identity theft. I provided this information to XXXX XXXX, the same person referenced in the first complaint. There was money missing from the cards that I expect them to pay me back and I want to see all of the transactions. XXXX state I had XXXX cards in my name. I NEVER had XXXX cards. The issue is I want all of my statements as it is within the 7 year statue and I want my money refunded to me. These are government funds as I am XXXX. I hope you can understand now what the issue is.
05/30/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • TX
  • 78216
 Web Servicemember
MY BUSINESS DEPOSITS WERE SET UP IN A PERSONAL ACCOUNT OF MY HUSBAND- WITHOUT MY SIGNATURE AUTHORITY- HE PASSED AWAY- MONEY IN THE ACCOUNT WAS DEPOSITED FROM MY BUSINESS CONTRACT AND - FRAUD REMOVAL OF MONEY LEAD ME TO FREEZE THE MONEY IN THE ACCOUNT - AS i NEEDED AN ORDER FROM probate COURT 2. XXXX XXXXe XXXX XXXX AND THE SAID DEP ADMIN- TO SURRENDER THE LETTERS- BUT THEY CLOSED THE SAID ADMINISTRATION OF THE ESTATE EARLY- AND NOW ITS 4 YEARS I HAVE GIVEN THEM DEATH RECORD OF i BEING NEXT OF KIN, MY BUSINESS INFORMATIUON AS OWNER OF THE SAID DEPOSIT- AND THE CONTRACT NAMING ME AS THE PERSON WHOM MONEY CAN BE RELEASED- DUE TO THE MORTGAGE FRAUD THE SAID COURT CLOSED THIS MATTER PREMATURELY- AND NEED ACCESS TO MY MONEYT? please HELP ME EITHER GETTING LETTERS FROM THIS COURT TO ACCESS MY MONEY OR THE BANK SURRENDERING MY MONEY DUE TO THE MERITS OF THE SAID CONTRACT i SENT THEM AND THE DEATH RECORD ECT
05/01/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • VA
  • 23225
 Web
Lost wallet, reported and closed card on XXXX XXXX XXXX Contacted Net spend due to amount being charged for replacing card {$10.00} Website states account can be closed and fee of {$5.00} would be charged ; check woul d be issued XXXX business days. Account cancelled and check # XXXX processed XXXX XXXX XXXX Amount of my check : {$1500.00} Advised to wait XXXX business days Time framed passed and I was advised to allow 5 extra business day for check to come. Was told by supervisor named XXXX that if check was not received ; to call back and have check cancelled Check would then be cancelled and reissued in XXXX business days. Called today XXXX XXXX XXXX and was told I would have to wait XXXX more days. This situation has cause tremendous stress on my finances, me and my unborn child expected to arrive any day now. Please assist me on what to do.
03/19/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • WA
  • 98229
 Web
I was paid direct deposit. I can't be exact on amounts because later that day I was blocked. I was charged {$90.00} something dollars for i don't know what. No paperwork and no answer from NetSpend. Then my wallet was stolen and debit card used for overdraft, {$100.00} something dollars, then my account was blocked from even viewing my statement. I was to receive a refund from XXXX XXXX for XXXX XXXX i never received and was told i would receive a check via mail. NetSpend says they never got it but I have the transaction report from under armor saying that they did. I'm out {$150.00} for whatever reason. I've requested statements and reasons but nothing but the generic response of we'll get back to you by such and such date but they haven't once. I needed that money then and even more so now. I live paycheck to paycheck and am unable to catch back up with the late fees im accruing for no reason.
09/26/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • NM
  • 873XX
 Web
I have had a Paypal account that included a debit card for use in transactions for selling the jewelry I create and sell. Having cash that I wanted to place into my account, I purchased another prepaid card at a XXXX XXXX XXXX ( XXXX ) in XXXX, NM on XX/XX/2023. The card was loaded with {$100.00} plus the additional {$4.00} # # fee. I assumed the process would be fairly simple, but found it to be tremendously impossible. I downloaded the app as instructed and provided the information needed. Whether on the app or online, the processing never goes beyond the entry of the last four numbers of the social security card number. I called and in several attempts may have had the card activated, but little to no information effectively shared via app or website. I am a savvy individual and up to speed with technology. I am a professor at a university and this is like nothing I have experienced before.
12/10/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with balance transfer
  • VA
  • 22033
 Web Servicemember
On XX/XX/18,XXXX NetSpend service rep . Blocked monies on card XXXX, I reported unauthorized charges XXXX from XXXX XXXX on XX/XX/18, service rep said theft happened, I told rep, transaction was not authorized, please submit claim rep refused my request, blocked card, Said she would order new card. On XX/XX/18, I called XXXX XXXX about actions on my acct with NetSpend, XXXX XXXX rep said purchase prepaid card and transfer remaining amount on prepaid card and use your monies. I called NetSpend back on XX/XX/XXXX with new card number XXXX rep said block was on prepaid card and 24 hours for XXXX, to be unblocked. I called on XX/XX/XXXX, again NetSpend service rep,24hours for monies to unblock. XXXX XXXX said on XX/XX/18 they can't make NetSpend service release funds,. I called NetSpend Corporate office XX/XX/18, no one will help. These are XXXX pension and SsI benefits,, please help me. thanks
11/01/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Funds not handled or disbursed as instructed
  • NV
  • 89031
 Web
Every month NetSpend seems to say I have over taken money from my account but the statement show different to I have had 5-10 new cards sent to me because of charges I didn't make like now I have a dispute for XXXX dollars of charges that are not mine nor are the things charged are on my name and haven't got any thing back and was charged for another card which I should get on XX/XX/XXXX. I have an all access account and a prepaid XXXX account. They also never refunded my account from XX/XX/XXXX after the casino over charged me for XXXX dollars which they said they did give me but they never did nor dose my statements show it to they charge me fees but I pay a month service charge for the account to I have every card they sent me and documents showing proof yet nothing I just want all my money back. Been a customer since XXXX. My name is XXXX XXXX number XXXX and social security number XXXX
08/14/2022 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • CA
  • 92663
 Web
I was traveling in XXXX & only became aware of this card on XX/XX/XXXX when I first created my account. At first I thought it was a scam but then I found that it was a payroll card. In order to see the contents, I had to create an account & agree to terms that were never sent to me. I found that there was an initial deposit of {$120.00}. Prior to registering my account and agreeing to terms, theyve started to deduct {$5.00} per month from my account for inactivity. They made no attempt to notify me & made no attempt to secure my permission before deducting the {$5.00} per month from my account starting XX/XX/XXXX. I contacted Skylight/Netspend customer service on XX/XX/XXXX about refunding the fees they deducted without my permission & they agreed to only refund 3 out 9 deductions. I need your help to secure a refund on the remaining 6 deductions, a total of {$30.00}. Thank you.
09/01/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • MN
  • 55119
 Web
There was a transaction on my card that I did not authorize. The Charge was for {$740.00}. I called the customer service filed a dispute, closed the card and was issued a new one. The card company closed the dispute case and did not find error. I did not authorize this transaction, I pay for cc protection and a monthly fee and they did nothing to get my money back. There was fraud on my card they made me pay to get a new one expedited because my paycheck was deposited the next day so I needed the money but i had to pay {$25.00}, My info was used without my consent and I had to pay {$25.00} to get a new card that is insane. They told me to write a written response to get a provisionary credit to my account for the unauthorized amount and I did so that never happened. The case is closed now and all they keep saying is wait XXXX business days to get the investigation summary sent to my email.
01/25/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OR
  • 972XX
 Web
Yes I purchase a NetSpend card on XXXX XXXX XXXX XXXX in Oregon of XXXX on XXXX XXXX and XXXX and it was already activated what it opened up the box and it would not reimburse me I have a card with {$500.00} that I never got to activate the card with because it was already pre-activated I don't need somebody else 's name and they never reimburse me for it and I got arrested because I went in there and raise XXXX to get my refund and it would not refund me and call the cops on me because it was inside somebody else 's name when I opened up the box of the NetSpend and I went to activate it and he said no it's already activated said somebody else 's name you're not the card holder and I want this incident paid for in reimbursement I never got the money from that card at all I got {$500.00} on that card and I can't activate it or get anything even the car company itself blocked at NetSpend did
05/03/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 79109
 Web
My wife and I put {$100.00} deposit down on a hotel in XXXX, TX XX/XX/2020 we stayed until XX/XX/2020, and have since contacted the hotel to see if our deposit was kept for some reason their response being " no, we released it after the maid picked up. '' We we're informed it usually takes 3-5business days to be returned, but it's going on a month now and we've still have yet to receive our deposit refund. I have e-mailed, called to talk to a ( real representative ), but am always told No one can speak with me due to the Covid19 virus. I am very frustrated and personally very anger with the way Paypal prepaid/ netspend is handling this, so I would just like our money to be returned because we're not in a financial state, nor is anyone else for that matter currently. Thank you for your time and I look Forward to hearing from you. Email:XXXX Mobile : ( XXXX ) XXXX Sincerely, Mr. XXXX XXXX
11/02/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • MS
  • 386XX
 Web
I purchased a card at XXXX from NetSpend as advised by my title loan company to make my monthly payment. I purchased the card at XXXX in XXXX, Mississippi and loaded XXXX $ on the card. When I called Netspend to try to activate the card, I was told that I had an account with their joint company Skylight. I advised the agent that no I had never had such an account, the agent advised me that it must be a problem with identity theft and that a report would be filed. The agent 's name was XXXX and his id number was XXXX. I also asked to speak to a supervisor, XXXX ( agent id XXXX ) a supervisor with Skylight then came on the line and stated that a refund check would be mailed to me in the amount of XXXX. And the check would arrive within 5 to 7 business days. That was a month ago, and I have called multiple times to no avail. This company has stolen my money and refuses to refund my money.
01/01/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OR
  • 97305
 Web
So i purchased a few things from XXXX useing gift card and debit card. I decided to get something else somewhere else so I return the items and when I return the items they put the full amount on my debit card. Which in XXXX policy is says when you use a gift card in combination with credit or debit card that it will all be refunded to your debit card. So NetSpend put a temporary hold on my card and requested for the receipts for proof that I purchase those items I have sent it to them and they still have not unlock my account. I called them and they hang up on me or put me on hold for several hours where I end up just hanging up they also claimed to only have received one of the receipts which I sent them a picture of both of the receipts so there's no possible way that they could have only received one it's just ridiculous and I'm not getting anywhere with them it's been several days
09/17/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 94087
 Web
I often make purchases on behalf of other people ( including minors ) and have had unsolicited pre-paid debit cards arrive at my personal address. It appears this company is taking Order names and pairing it with the billing address to send pre-paid debit cards that can be activated with a phone call. I have called to get to the bottom of the issue but have not been able to speak to a representative. The automated phone service asks you to enter the card number to remove yourself from their list, but after reading the feedback on this company I do not trust their system. I am not the child guardian, so I can not run a credit check to ensure it is tack from this scheme Netspend is running. The document they send and card all look real - I am just happy it went to my address instead of the minor. She cant even open a checking account at a BANK! The practice by this company is shady.
01/17/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • MD
  • 21212
 Web Older American
My NETSPEND card was hacked on XX/XX/2023 and I had over {$500.00} dollars left on my card after I paid some of my bills and when I went to get a sympathy card on that Friday, my card was declined. After contacting NETSPEND IMMEDIATELY I was told that a cash withdrawal was done on my card and I had the card in my possession. How does someone get your pin number to withdraw cash if it is not an inside job. No one has my pin number but ME. I don't have any living relatives, I am not married and I am XXXX years old. After they withdrew EVERY DOLLAR I had left to my name NETSPEND OVERDRAFTED MY CARD FOR MY TRANSACTIONS THAT I DID APPROVE. Now they insist that they will not be able to give me an update until XX/XX/2023. I want my money back. I was left penniless after this happened and of course NETSPEND does not seem to care. I BEGGED THEM TO GIVE ME MY MONEY BACK AND THEY STILL REFUSED.
07/11/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 94501
 Web
On XX/XX/2023 I was supposed to receive my social security check by direct deposit through PayPals prepaid Mastercard in the amount of {$1500.00} but it was never sent to my account. The U.S. Treasury, The Social Security Administration, and XXXX all confirmed that the amount had been sent out on the morning of the XXXX. Ive spoken to people in several different departments at Paypal and they have denied all responsibility, and have claimed the account doesnt exist, they could help me get it back through the direct deposit department, that nobody was available to help me, call XXXX because they cant do anything, and that my last deposit was actually this deposit when it wasnt. I have proof from the government that I am owed this money and PayPal is trying to deny that it ever existed. I really need help because this check is what I rely on to live and right now I only have {$25.00}.
05/01/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • GA
  • 30349
 Web Servicemember
Good afternoon, I been a customer 2004 with Netspend I filed two claims # XXXX and claim # XXXX for the amounts of {$4500.00} and {$3800.00} for fraudulent transactions from XXXX XXXX XXXX on XX/XX/XXXX after trying to use my card to buy food it being declined. I never received anytime alert stating these transactions were made. When I called I was made aware of transactions and they were still pending and I tried to get agent to block and stated she couldnt. I have received correspondence of closure of my claim. I have never lived in those apartments I own my home so I pay mortgage. I would like my funds totaling {$8300.00} to be sent to me immediately. Trying to go thru customer service is a nightmare. When I get an agent its hard for them to verify me but finally got their today only to be told money is gone. How is that even possibly? XXXX out my account gone? I need my money!
08/04/2015 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CA
  • 90068
 Web
ILLEGAL & CAPRICIOUS SEIZURE AND HOLDING OF CONSUMER FUNDS : Netspend Corporation ( XXXX ) has seized funds on our card and do to errors refuses to release the funds, allow us access to the account, allow us to make corrections on the account, or give us any possible way to get our money. The money was loaded into the account using XXXX XXXX 's re-load service. XXXX refuses to help. XXXX uses XXXX to reload cards. XXXX can not help us refund the money. DISCRIMINATION : It is discriminatory to hold our money without any way to release it, correct the situation, etc. Net spend claims it is because we changed our address and they are punishing us for having to move. NO SUPPORT ACCESS BY CONSUMERS : Netspend customer service NEVER answers phones any more as they did when I opened my account over 6 years ago. It is impossible to directly reach to company to gain access to our money.
01/12/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NY
  • 11224
 Web
On XX/XX/XXXX My NETSPEND ACCOUNT WAS SCAMMED ..... I IMMEDIATELY CALLED NETSPEND TO TELL THEM THE UNAUTHORIZED TRANSACTIONS WASN'T ME. I WAS TOLD I HAD TO PUT IN A CLAIM WHICH I DID BUT BEFORE ANY MY ACCOUNT WAS SCAMMED SO NETSPEND BLOCKED MY CARD NEVER THE ACCOUNT BECAUSE ALL WEEK I HAD UNAUTHORIZED TRANSACTIONS WHICH I CALLED EMAILED ETC TO EXPRESS THE UNAUTHORIZED TRANSACTIONS AS WELL AS HOW IS MY FUNDS STILL BEING USED WITHOUT MY KNOWLEDGE ESPECIALLY EXPRESS I HAVE BEEN SCANNED AND ALL TRANSACTIONS WAS FRAUD .... I DEFINITELY EXPLAIN EXPRESSED BEYOND MEASURE NOW NETSPEND NOT GIVING ME ME REMAINING FUNDS AS WELL AS MY RECOVERY FOR ALL THE CLAIMS XXXX... WAS TAKEN NETSPEND SENT ME CLAIMS WITH THE AMOUNT .... THERE PLAYING MAJOR GAMES.. I NEED MY FUNDS AS WELL AS MY RECOVERY ... ..THIS IS TOTALLY UNACCEPTABLE TOTALLY UNSATISFIED ... ... .I NEED IMMEDIATE ASSISTANCE ...... PLEASE
01/03/2021 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • AZ
  • 85213
 Web
Netspend is not automatically approving the deposit of stimulus checks and is holding onto them and not releasing the funds. While not releasing the funds to the consumer, they are also charging the accounts fees. So I was charged a {$5.00} account fee for XX/XX/2020, even though there was no actual money in the account. I did not receive an email or text from them, but saw an article about stimulus checks going out. Logged into their website and saw my account was - {$5.00} and this message. Pending ACH Dear XXXX, The ACH deposit for your Netspend account is pending and we require additional information in order to process it. Please contact XXXX before XXXX CST on XX/XX/2020. If we do not hear from you within the specified timeframe, we will send your ACH deposit back to the originating bank. Thank you and we appreciate your business. Sincerely, EFT Processing Department
11/09/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • TN
  • 38141
 Web
Western union netspend supposed to release my money bank in my account Monday XXXX I file a dispute with them and when I try to login my account they put a lock or frozen on my account to keep me from accessing they ask me to scan my drivers license I did they told me they couldnt verify that so I talk to the rep on the phone was confused and making up lies about my account so they send me an email to upload my drivers license and other personal information like bank statements SSN AND phone bills and soon they saw the XXXX XXXX XXXX XXXX on my drivers license they immediately started acting different towards me on handling my account and being rude and I told them yall the fraud the company accepted my information and still denied if service for me and closed my account doing the process on fixing my account and started a dispute with them on adding my money back in my account
06/19/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • VA
  • 22903
 Web
I purchased a visa prepaid card from XXXX. When I got home, there was information on how to activate it through Netspend. I went to www.netspend.com/activation as instructed on the box. When I filled out the required information, it said " Something Went Wrong '' and told me to call XXXX, which I did. I first tried going through the automatic phone messages to activate it, but it seemed to struggle with that as well. It then directed me to operators that asked for the exact same information after transferring me once but getting my name twice. By this point, I was beyond sketched out and refused to give my social security number but I did hesitantly give the last 4 digits. Additionally, they asked for the last deposit made on the card. At this point it feels very much like a man in the middle scam and I could not verify I was actually speaking with netspend 's customer service.
06/08/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 75154
 Web
I am making a complaint against XXXX XXXX. A total of {$340.00} was taken from me without my consent or knowledge today XX/XX/2018. I called XXXX to dispute the transaction & was told that my dispute had to go to the escalations dept. The escalations dept from XXXX XXXX called me back within 2 hours with a Rep from the company XXXX XXXX on the phone. The XXXX XXXX rep explained to the bank rep that the account in question does not belong to me, it belong to a male whom they researched & found that hes used other cards to pay his account also. The XXXX XXXX rep told the bank rep to reverse the charge on their end before & posts & the dispute takes longer. Ive called XXXX XXXX 4 times to day, I keep hearing that it takes 6 hours to process the reversal. I placed my first call to the bank at XXXXXXXX XXXX, it is currently XXXX. I need my money back like yesterday. Please help!!!!
08/14/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • TX
  • 78702
 Web
I have contacted NetSpend 4 times via email regarding my inability to log in online. The issue is not due to clearing the cookies or cache of a browser because I can not log in with any browser on any operating system including : IOS, Windows, Linux, Chrome, Firefox, Safari, Internet Explorer. When I log into XXXX the page loops back to XXXX as if I have never logged in. This continues to perpetually loop. I am, however, able to log on to the mobile app and access my information. It is important for a consumer to be able to access all avenues the service/bank provides. NetSpend customer service gets back to me no less than 48 hours after sending each email. My fear is that the mobile app will not work after the next update and I will have no ability to access my account and be forced to pay the fees that NetSpend requires to make a call to the bank for any reason. XXXX XXXX
11/06/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • FL
  • 32792
 Web
I received an email from XXXX on XX/XX/2020 about a Netspend card that was mailed to me. I never requested this card, so I thought it might be a scam email. I ignored it. On XXXX, I received another email saying, " XXXX, a couple of weeks ago we sent you the Netspend Prepaid Mastercard you requested, but we noticed it hasn't been activated yet. '' I never requested this card, so I tried to call the company to inquiry about it. At the bottom of the email, I see fine print saying, " This message is an advertisement. '' If it is an advertisement, there is no way I could have requested it. The company is lying to me and gaslighting me into thinking I opened an account. When I called to inquire, I needed the 16 digits on the card to close the account. No card was ever sent to me, so not only did this company open an account in my name, but they also will not let me close it.
04/24/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • NY
  • 12047
 Web
On XX/XX/2021 I received a Debit Card in the mail with my name on it from XXXX XXXX by XXXX. I never opened an account with this bank. I attempted to contact customer service first by the contact form on website, it lead to a 404 error. I called the number next, I either had to enter my card number in which it wanted to activate the card or enter my Social Security Number. I could also report lost or stolen card options. I tried staying on the line or pressing 0. These led to not a selection or hanging up. I did some searching and lot 's of people complained about the bank and other flatly said it was a SCAM to get you to give you your information or deposit money into the account. The mail looks very legitimate. The company even has apps on XXXX XXXX and XXXX XXXX. I would NEVER trust a bank that sends me a debit card I was not expecting or a new account I did not set up.
03/07/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 91401
 Web
Prepaid Card Purchase Date : XX/XX/2023 PayPal Mastercard Balance : XXXX Excess difficulty during the online activation process of the prepaid card. This complaint does not include difficulty due to personal information during activation process such as social sec number, ID verification, etc. This complaint is due to difficulty activating the card on the activation website. A screenrecord was sent to customer service showing that the website was lacking the functionality to process the activation request. Possible a javascript or browser issue. I made multiple attempts to activate the card on several other devices such as a cell phone and various browsers. Phone calls to PayPal result in excess hold times and multiple transfers to representatives that are difficult to communicate with, prompting me to reach out to the CFPB before contacting my local court for assistance.
09/27/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NY
  • 10456
 Web
On XXXX 2022 my prepaid card account was closed by the card company without notifying me of closure. Before closure of prepaid account on XX/XX/2022 requested a dispute of a transaction error of {$140.00} from merchant XXXX XXXX XXXX in which the prepaid card company provided a provisional credit. Waited 10 business days for an update from Netspend prepaid card company which was on XX/XX/2022 of a credit refund to the card account in the amount of {$140.00} via check. as 5 business days passed failure to receive the return of funds from closed account in the amount of {$140.00} from Netspend. Called numerous times regarding of not receiving the check by mail via USPS, they have given me different information regarding my check of return funds. It has passed 10 business days and still no refund check from Netspend and they fail to assist me due to closure of card account.
10/26/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • GA
  • 315XX
 Web
When I realized I was unable to use my card I called NetSpend customer service line ( twice ). I spoke with a woman by the name of XXXX. She asked me some security questions about my account. For example how much was my last three uploads and the year I received the card ending in XXXX. I answered these questions to the best of my ability. Most of my answers were accurate. I feel that with the information I was able to give should have been enough information for her to realize I am who I say I am. I have 3 other prepaid card so yes, I may not remember what year I received the card ending in XXXX ( one of the security questions ). I was able to give reload locations and amounts of at least the last 2 or 3 places. I also was able to name whom I paid money to when using my card. I really need my money and I don't even have an idea why my card is locked in the first place!
06/21/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 11377
 Web
XXXX XXXX XXXX XXXX XXXX XXXX XXXX NY {$980.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX NY {$990.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX NY {$990.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX NY {$990.00} After having realized that my debit card was lost on XXXX, I have noticed 4 transactions that were placed without my authorization or consent. The transactions were placed on the dates and times listed above. I have immediately reported the card stolen and have disputed the above transactions as fraudulent. The Bank has failed to notify me in a timely manner regarding the fraud, although the account displays a pattern of large transactions within a 27 hour time frame. The XXXX XXXX did not place a security freeze on my debit card within the time that the transactions were placed, which allowed for the approval of 4 identical large transactions to acquire successful authorizations.
11/22/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • MN
  • XXXXX
 Web
On XX/XX/XXXX I activated a NetSpend all access account routing number XXXX account number XXXX I deposited XXXX cash I paid XXXX for a cellphone I made a credit card payment of XXXX I received statement from my bank thanking me for payment then I received phone call saying payment was NSF I contacted NETSPEND I was told there was 5 other changes some foXXXX XXXX XXXX XXXX XXXX I stated I didn't make those changes I requested itemized statement of charges who made them and delivery instructions and addresses any phone numbers I have received nothing and will not take my calls I emailed a complaint to president of company I need the details so I can know if I have a identity thief problem or there employee just wanted extra money for the holidays I will lose my credit card because of there mis handling of my money and probably credit report damage bank name XXXX, XXXX
11/20/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • XXXXX
 Web Older American
We acquired a Netspend prepaid credit card from XXXX on XX/XX/2022 at the XXXX XXXX XXXX located in XXXX Georgia in order to be able to make payments to certain suppliers. We tried in vain to activate this card but we ran into a vicious circle with the XXXX 's help system : you have to contact a phone number, two options, one of which is to receive an SMS with a link for activation however impossible on a XXXX cell phone and the other an email link to submit a series of information to identify us. After sending several emails with personal and other information, we are asked to provide a XXXX identity document, which we are not able to do as a XXXX citizen without residence in the United States. We put XXXX {$100.00} on this card and nothing suggests a solution to settle the whole thing since everything suggests that we are dealing with a robot and not an attendant.
04/27/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NY
  • 11554
 Web
Over the past few months I have discovered that there were unauthorized cards attached to my account. None of which I received any text alerts regarding the usage and/or activation of these cards. In XXXX of 2019 I, I filed a complaint with the credit bureaus in regards to identity and fruadalent activity on my reports in addition to contacting Netspend and cancelling the account and card. Only to recently discover that the accounts nor cards were cancelled. In XXXX of this year, I came across atm withdrawals that we not made by myself. Over the past few months, for weeks at a time I have had no access to my accounts via their website nor mobile app. Their information online is inaccurate and when I file disputes, they deny my claims when they are the ones at fault. They have not provided me, in writing nor electronically the reasons for the denial of my disputes.
03/20/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • AL
  • 363XX
 Web
DISPUTED CLAIMS Unauthorized Claim ID : XXXX Claim Closed Claim Received XX/XX/23 Under Investigation XX/XX/23 date reported Credit : ATM Cash Withdrawal at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/23 - {$200.00} Credit : ATM Cash Withdrawal at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/23 - {$200.00} Credit : Signature purchase from XXXX XXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXX XX/XX/23 - {$10.00} Credit : Signature purchase from XXXX XXXX XXXX XXXXXXXX AL XXXX XXXX XX/XX/23 - {$39.00} Credit : Signature purchase from XXXX XXXX XXXX XXXX XXXXXXXX WI XXXX XXXX XX/XX/23 - {$10.00} Credit : Signature purchase from XXXX CXXXX XXXX XXXX XXXX WI XXXX XXXX XX/XX/23 - {$10.00} Credit : Signature purchase from XXXXXXXX XXXX XXXX XXXXXXXX XXXX WI XXXX XXXX XX/XX/23 - {$10.00} Credit : XXXX purchase from XXXX # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/23 - {$17.00}
08/11/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • CA
  • 95961
 Web
I have contacted PayPal a total of 45 times since this has. I have gained a little more access to my account but they keep blocking my account and they keep locking it and then making my balance negative. They are literally stealing my money. My email to my PayPal is XXXX XXXX XXXX is the name. They are 0 help. Customer service is beyond rude. I have lost my job because of covid-19 I have lost my house my car my life! I have been living in and out of hotels and yet Paypal is still refusing to help and still withholding my money. I have uploaded all the red negative transactions arent mine. I have uploaded the dispute case for PayPal. I have uploaded the XXXX XXXX recipet that paypal has pending has a transaction on my account even though I have emailed and called a number of times showing it is cancled has been cancled and yet they arent doing anything about it.
05/15/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • IN
  • 476XX
 Web
Netspend failed to credit my account or even give me a chance at a proper investigation they kept denying my claim of unauthorized charges. When in fact if they would look at the video footage from the atms where the money was withdrawn without my consent or knowledge they would know that my disputes were valid. I was a netspend customer For over a year and I had a business and personal account with them which they claim to secure customers money with the fact that theyre supposed to credit customers accounts when I have disputes by law I believe up to {$500.00} and they kept denying my dispute even though it was XXXX just so they dont have to pay me the money back I got my tax check into one of my Netspend accounts back and second week of XX/XX/XXXX I believeAnd there were charges that were an authorized in the amount of {$480.00} that werent credited back to me
03/21/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MI
  • 48180
 Web
On XXXX I filled a dispute with netspend because I was requesting money to play XXXX XXXX XXXX XXXX. It would let me get the money I requested maybe 3 time Then the other times I would request money netspend would pay XXXX but the money never went to my XXXX account. I disputed 5 transactions online because that all it would let me do. So I call customer service and was advised to do my dispute through email along with my screenshots showing payments taken from my account by XXXX and at the same time denying me to play on there site. I did more then 20 transitions in a period of a few days. I thought the money would automatically go back onto my netspend account that's why I did so many but it never did. Customer service have been giving me the run around they have been so rude I have never been treated like this before with any company that I do business with.
03/10/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MI
  • 48507
 Web
On XX/XX/XXXX was told fraudulent charge of a dollar advised I know about transaction and it wasnt fraudulent nothing further XX/XX/XXXX my directed deposit was put into my account when I went to use the card denied tried netspend app said account locked contacted customer service 6 times to keep being told I need to send documents to verify my identify over unsecured email even though the website says not to they want my social card driver license and proof of my address to unlock my account I refuse to send through email told them because the website says not to and that if I cant send through secure inbox to call I asked if they could close the account and just send a check with my money they put request in was denied because I need to verify my identity I keep getting the same run around and now refuse to pay me what is mine with no way to resolve my issue
02/14/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 92105
 Web Older American, Servicemember
continuous, technical failure and inaccessible, live, bank clerks at phone answering systems and main, bank headquarters phone have repeatedly prevented attempted activation of my, new, bank, debit card at both, bank, customer service, phone numbers, which repeatedly respond ; that I entered incorrect, bank, debit card and social security numbers ; when I entered only correct numbers, and the on-line, bank website and customer log-in and complaint, phone numbers repeatedly respond ; that I still need to select and receive a debit card style and number ; when I already have both of these to enter without on-line means to proceed and access required, customer account registration for card activation ; which has repeatedly prevented activation and use of this, bank, debit card and essential, bank card transactions and cash withdrawals for more than two weeks
10/23/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Advertising and marketing, including promotional offers
  • Confusing or misleading advertising about the credit card
  • KS
  • 66044
 Web
I recieved a Prepaid Debit MasterCard in the mail from All-Access Netspend Bank. They included an account number and routing number along with a deposit agreement and Overdraft protection information. I did not request this card and don't know who they are. I called the number on the back and the only options I was given was to activate the card by text message or enter my SSN so they could activate it that way. There was no way to talk to a representative. I called their sponsoring bank, XXXX, who automatically transfered me to NetSpend which gave me the same options as before. I had to call their rewards program to get ahold of a customer service agent who had to transfer me to XXXX who had to transfer me to NetSpend to have them tell me that it was a promotion and that they opened a bank account in my name and sent me a debit card as a promotion.
06/07/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • TX
  • 76092
 Web
This card was sent to me for no reason while I was waiting for my unemployment prepaid card to come in the mail. It has the brinks logo and a website and all kinds of information that looked like a real business. Come to find out it was sent to me to activate by giving them my social security number. The card had {$0.00} on it, but upon activating and checking the balance I owed them a lot of money which I was supposed to pay immediately by putting money on the card. I called the Texas Work Force c ommission and they told me that is not their card. I called the number on the back of the card XXXX , and the customer service told me that I needed to pay the fees I told him I wanted to deactivate the card he was trying to get me not to, but he told me he did deactivate it then hanged up on me. They have my SS # and I 'm very scared that I just got scammed.
04/12/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • TX
  • 76011
 Web
Netspend committed a Theft/Scam crime. This was very unprofessional of them to take XXXX $ from me off the card and locking me out my account and not having access to my money, This money was placed on this card on the XXXX of XXXX. I placed money on this card for immediate purchase since the company is claim to be one of the fastest card money can be transferred too and used. I was not able to use my Identity because i was not able to give them one missing document that was required and their customer service was terrible. I have screenshots of my account when it had money and i have pictures of all my receipts placing money on the card. I was supposed to use that money to buy my plane ticket and attend my big sister funeral on XX/XX/XXXX in a foreign country and was not able to since my funds on this Netspend XXXX card was not approved by the company.
01/18/2024 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Closing your account
  • Can't close your account
  • OH
  • 44483
 Web
I received a letter in the mail stating that this company had approved me for a credit card and that I should call to activate my account. The letter also detailed several fees associated with this card. I didn't apply for any card with this company but I was concerned that they would try to make me pay their fees by threatening to ruin my credit rating so I called the number to attempt to close whatever account they had opened under my name. Their automated system failed to connect me with anyone. It was stuck in a loop. I emailed the company requesting that they close the account but was told I would need to call their phone number again and activate my account to be able to close the account. I informed them of the problems and made several attempts to connect with someone who could resolve this. They have repeatedly failed to do anything about it.
05/23/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • AZ
  • 85015
 Web
On XXXX XXXX my Netspend checking account was charged XXXX. This transaction was done in XXXX XXXX XXXX XXXX XXXX XXXX XXXX Posted on XX/XX/XXXX at XXXX AM Debit : ATM Cash Withdrawal at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ending in XXXX - {$400.00}. I contacted Netspend right away on XX/XX/XXXX. Netspend opened up a despite claim. I was told to email them a despute statement. In which I did on XX/XX/XXXX. Netspend did not give me a credit because they said I never emailed my despute statement. The investigation lasted till XX/XX/XXXX with the despute result as denied. Netspend stated that XXXX stated there was not an error in the transaction. I didnt authorize this transaction this transaction was done in XXXX and I live in XXXX XXXX XXXX Netspend has not emailed me nor send me the documents showing me the reason for the denial.
08/26/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • FL
  • 337XX
 Web Older American
Netspend ( XXXX XXXX XXXX XXXX XXXX ) sent me an UNSOLICITED prepaid debit card. Since I have had problems with someone attempting identity theft before this greatly concerned me. When I called the company they requested either the full card number or my social security number ( which I would NEVER give over the phone ). I was afraid to give them the full card number because I was afraid they would activate it. In very small print ( 5point or less ) they state that this was not requested by anyone but was sent because " you indicated interest in receiving offers similar to this one ''. Sending unsolicited credit cards is against the law. Apparently, since debit cards and prepaid debit cards were not available when the law was passed this allows companies to skirt the law. I believe this is unethical and irresponsible in the age of identity theft!
05/31/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Company closed your account
  • IL
  • XXXXX
 Web
On XX/XX/XXXX, I learned Netspend closed all our family 's account for " unacceptable account usage pattern '' Though following terms, I assume this was a pretext for just not profitable to them as they would not disclose anything further. Netspend refused to refund the {$85.00} annual fee I paid on XX/XX/XXXX, just a month ago. They cited since the account is closed, they can't refund. They also refused to send me the remaining balances on all prepaid cards in the family, citing a {$5.00} fee for checks to be mailed as well. Since I am not closing the account, the balances and fees for past year, {$85.00} each, should be refunded as I was not able to use the prepaid card for the full year as paid. There shoudl also be no fee for mailing us checks. I was not able to use the remaining balance on the card as well via debit transaction as blocked.
09/18/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • CO
  • 80004
 Web Servicemember
Because I am XXXX the company is not accepting normal proof of identity and address and is keeping me under additional scrutiny. I am a us born citizen regardless of my race and name. I provided my lease, utility bill, phone and cable bill, bank statement, ss card and a valid state id. The barraged me with emails to have my federal benefits direct deposit ( which again confirms id and address ) and the would not activate the card they sent so i can access my own money/federal benefits claiming the harassment is the fault of the government because of XX/XX/11. If they were not being XXXX towards XXXX applicants and customers this would not be an issue. i am XXXX and have XXXX kids, our benefits are necessary to survive and pay for life sustaining medications. i need help to stop this harassment, discrimination and ensure access to our federal funds.
07/18/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • NC
  • 280XX
 Web
I bank with NETSPEND. On XX/XX/XXXX my saving account was hacked. Over {$1600.00} dollars was taken out of my account. When I became aware of what was going on I called my bank to file a dispute. The gentleman that I spoke to file the dispute incorrectly. He actually file my transactions and not the hackers. When I noticed the error I called my bank AGAIN and told them what about the wrong filed dispute, causing me to have to file another one. I sent in screenshots of the transactions, plus address that was listed on my transaction history. I was told to wait 10 business for a decision. SO I WAITED!!!! On the day I was told to call to check on the status of everything I was told that my claim was denied due to non-fraudulent activity. I was livid!!!!!! Can someone please help me! I need my money and they refusing to replace it. What can I do???
04/15/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CT
  • 062XX
 Web
I had fraud by a site called XXXX XXXX on my Netspend card in XXXX and XXXX of 2021. I tried to file a dispute but the dispute filing software was down on my Netspend bank account. They told me wait a few days and try again. I waited a week the software was still down. I kept calling and they kept telling me to wait. Finally after no results in XXXX I emailed and they told me to send email documents so I did. Well its been 4 months and they still are investigating. 6 months if you cant when I had to wait because of the software being down! This is ridiculous. They emailed me in XXXX and said I had to wait until XX/XX/XXXX for a resolution. Now on XX/XX/XXXX they tell me there is no resolution yet and I have to wait until further notice. This company is scamming me and holding my {$2700.00} for half. A year now this is ridiculous! I want my money!
12/04/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • IL
  • 606XX
 Web Servicemember
On XX/XX/2020 I received a debit card from a company by the name of NetSpend which I did not ask. The company " NetSpend '' sent me the card to activate stating I asked for it when in actuality I DID NOT! I never asked for this card and the fact that anyone could have intercepted, or stolen my mail, could have activated this is unbelievable. They should never had issued this card. Secondarily, there is no way to cancel the card or get ahold of the company as the only options available on their documentation ( XXXX ) does not give a phone tree option to speak with a customer service rep without giving the full card number or your personal SSN which I will NOT do over the phone in fear of security issues or the firm activating the card when this is not desired. The firm 's address on the documentation given was XXXX. XXXX XXXX, XXXX, TX XXXX.
01/05/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • KS
  • 66048
 Web
I was supposed to receive a direct deposit for excess Financial Aid funds. XXXX XXXX told me the refund amount was too much {$16000.00} over their XXXX so I would need to send documentation proof of the deposit reason. I sent all paperwork from my college to them and was told to expect something in 6 business hours. I called back 6 hours later and was told they attempted to call the school for verification but the school was now closed so they could not do anything. I then asked to speak to a supervisor who ensured me the documentation I sent was good and I would receive my direct deposit by XXXX. I called back at XXXX and was given a different answer, that the direct deposit department was gone and attempted to call the college but it was closed so they would need to verify tomorrow. I should not have to go through this much to get my own funds!
10/17/2020 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Didn't receive terms that were advertised
  • OH
  • 45242
 Web
I opened a deposit account with XXXX XXXX, part of Netspend Corporation, on XX/XX/20, using a referral link from another accountholder. The purpose of using the referral link was to receive the advertized {$50.00} referral bonus that is promised to both the referring accountholder and the referred accountholder. Moreover, I referred another person to open this account in hopes of receiving another {$50.00} referral bonus as promised. I followed all required activities to get the bonuses ( activated debit card, opened savings account, had a direct deposit, etc. ), but I did not receive any bonus. After reaching out to the customer service of XXXX XXXX, I was told that I am not eligible for any bonus because I have a pre-existing Netspend account. I argued that this was not mentioned in the terms & conditions for the bonus, but I was still denied.
03/16/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • MO
  • 646XX
 Web Servicemember
Saturday at approximately XXXX XXXX, I purchased a paypal prepaid card from XXXX XXXX XXXX for {$170.00}. When I tried to activate the card, the net spend company said I needed to take it back to the store that got it from because it wasnt properly marked as sold. So I did this and the manager said their books evened out and basically it wasnt their problem. Everytime I try to activate I get told the same thing. Its been 3 days now and Ive heard nothing from either end about a solution. Between the 2, someone basically took my money and neither side plans to give it back. Ive never had this problem before but it will be the last. Especially if theyre just gon na take my hard earned money and place blame on the other party. Im tired of doing this circle already and Id like my money. Either cash in hand or on the card it was supposed to load onto
04/24/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • NY
  • 11233
 Web
I have had a netspend card for months which I have activated and used for months without an issue. Today XX/XX/2018 I tried to make a purchase online and the transaction were declined when I know I had funds on the cards. I called customer service and was told my balance was {$300.00}. And that they would now need ID, Social Security card and a Utility bill to release my funds. Please keep in mind that I have had the card for months and have loaded it and used it for many transactions. now after having the card, loading and making purchases froze my account without warning and are holding my funds XXXX. ID and social security cards were not requested during activation and now all of a sudden they need this. I am requesting my netspend account be closed and my funds which total around {$300.00} be sent to me via check at the address on file.
03/13/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Advertising and marketing, including promotional offers
  • Didn't receive advertised or promotional terms
  • LA
  • 70817
 Web
I have utilized NetSpend Prepaid Card for approximately 6 years or more. In the time that I have had them, I was sent a NetSpend Premier Card in the mail. The terms for switching to the " new premier card '' as opposed to remaining with the original were supposed to be more flexible. I was supposed to be permitted to overdraw upto XXXX dollars. At occasions in which I truly needed the money, the card was declined numerous times in XXXX and XXXX. That particular cardholder benefit was not provided to me as advertised. Additionally, I was supposed to pay less in monthly fees. I was not assessed less fees. I have maintained direct deposit the entire time that I have been a NetSpend cardholder. While my direct deposit is consistent on specific days of the month, the date at which NetSpend collects the fees is not. It is sporadic and unpredicatable.
12/11/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • PA
  • 19119
 Web
On XX/XX/XXXX I went to XXXX 's to purchase a coat for my son. I used the NetSpend card to make the purchase. I went back to order another coat and, although I used my pin number, NetSpend put a hild on my account which has ALL of my spending money/direct deposit from my job on it. I called them on XX/XX/XXXX and they said that the account will be unlocked in the next six business hours.I then called them on XX/XX/XXXX, after six business hours and they tell me that they are still investigating the account. Everytime I call they put me on hild never to pick up again. I am a single mom and I have no money for food, gas, or for important bills that I have to pay. Currently i am STILL on hold waiting for another agent to pick up. this is VERY frustrating. They have {$640.00} of my money on hold and will not tell me what 's happening with my money.
09/29/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NJ
  • 07040
 Web
NetSpend had notified me that there is an issue concerning PayPal Prepaid Mastercard. Earlier this year, I had afforded a gift card for {$100.00} from PayPal. There were instances when PayPal Prepaid Mastercard requested verification to confirm my identity. I requested that I pursue the shorter process that does not require verification. This took place ; there were also instances when PayPal Prepaid Mastercard requested verification that contained information that was not sought to be shared. Third-parties and I complained about PayPal 's verification methods. Currently, there is an {$100.00} prepaid card that had not been activated. I am seeking to receive this {$100.00} back as a refund check. I am also respectfully complaining about PayPal Prepaid Mastercard not activating cards anymore due to not respecting personal wishes already shared.
12/17/2015 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • GA
  • 312XX
 Web
pay pal prepaid works with net spend and they put a block on my card but my money is on my card but i cant use it i need help getting it unblocked pay pal prepaid works with net spend and they put a block on my card but my money is on my card but i cant use it i need help getting it unblocked they did n't even tell me i had a block on my card i had to call and see what was my balance and that 's when they told me.i filed XXXX already dont seems like that is helping so i want to take further steps to get my card unblocked so basically the money is sitting on my card but i cant use it because they blocked my card.plus i filed a dispute on XXXX XXXX regarding a transaction that was not made by me {$940.00} they keeping that and only gave me {$170.00} so basically they giving me what they want to give me i dont want half of my money I want it all.
06/09/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NC
  • 28403
 Web
On XX/XX/2020, I logged into my Brinks Money prepaid account and found that I have been charged a " Signature Purchase Transaction Fee '' of {$1.00} each time I had a recurring charge posted to my account since XX/XX/2020 which totaled {$110.00} in fees. I have the " Pay as you go '' plan which means you are charged that fee for every " Signature purchase '' ( which is a purchase that is signed for ) or a PIN purchase ( a purchase that a PIN has been entered ). According to Brink 's terms, my purchases were neither signed for nor a PIN was used. In an effort to resolve this issue, I called Brink 's and explained the aforementioned, however, the agent insisted that the charges were " considered '' signature purchases ( even though I explained multiple times that there was no signature used for the purchases ), they were recurring purchases.
12/08/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • DE
  • 198XX
 Web Older American
Just got an unsolicited debit card by mail, a " XXXX XXXX XXXX Prepaid Mastercard by XXXX '' issued by XXXX. Considering that an identity thief has recently been using my personal information to request credit cards, this has given me quite the fright. Need I be worried about fraud in this instance? If this is not a case of fraud, should a business practice be allowed that is easily mistaken for fraud and identity theft and that causes customers hours of pain, worry, and loss of personal time? I tried to resolve this by phoning MasterCard, XXXX, and XXXX, but was unsuccessful since every phone number tried directed me to menus that automatically disconnect if something off-menu is wanted. If it is ok for these companies to issue unsolicited cards, they should at least be required to make it easier to resolve worries about fraud such as mine.
06/16/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • CA
  • 90003
 Web
I was approve fro the transactXXXX prepaid card and my fiancee loaded {$73.00} dollars with his XXXX XXXX and it went through, then he was leaving for work but he tries to load {$100.00} and it went through but seconds later I was reversed and then I was told that my account was locked for suspension of fraud, my fiancee and I called the customer service number and was getting several different stories of the supposed reason for the action of the Lock account, but then we were calling and getting disconnect call 's and I would ask too speak with supervisor and we will be connected with someone we have spoken with before, so this customer service support is not professional at all. My fiancee explained to them that he was the authoritarian of the account that was used too load my account and it was not fraud. I want my account unlocked ASAP.
03/19/2017 Yes
  • Prepaid card
  • General purpose card
  • Fees
  • WA
  • 98030
 Web
When first opened the account there was a preference about whether I wanted to be on fee plan or pay as you go I check the box next to fee plan as I did n't want the pay as you go as it is costly. I looked at my statement on XX/XX/2017 because some transactions were not charging right and noticed they put me on pay as you go when I specifically asked for fee plan so I was charged over a {$100.00} in fees last couple of months. I quickly went into their site and made sure I was put on fee plan once again so far it is still what I requesred. Plus I made complaint to their site and someone who sounded more like a recorded message sent me a message stating what I did again yesterday in picking fee preference again but did not even address my issue with their sites mishap in first place in placing me on pay ad you or offering any kind of remedy.
05/22/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IL
  • 60624
 Web Servicemember
I FILED MY XXXX TAXES WITH A TAX PROFESSIONAL AND I GIVING THEM MY DIRECT DEPOSIT INFO TO HAVE MY REFUND DEPOSITED THERE SOME WAY MY DIRECT DEPOSIT INFO WAS CHANGED SOMEONE OPENED UP A NET SPEND PRE-PAID CARD IN MY NAME WITH MY SOCIAL SECURITY NUMBERS AND HAD MY TAX REFUND SENT THERE AND THEN SPENT ALL THE FUNDS I CONTACTED NET SPEND WHO COULDNT TELL ME WHERE THE PREPAID CARD WAS MAILED TO OR RECOVER BACK ANY OF THE FUNDS THEY SAID I ACTIVATED THE CARD. THEY SAID ON XX/XX/XXXX THE CARD WAS ACTIVATED FROM A PHONE NUMBER. IP ADDRESS OR DEVICE LINKED TO ME AND WOULD NOT ISSUE THOSE FUNDS BACK TO ME THEY CLOSED THE ACCOUNT ON XX/XX/XXXX THE DEPOSIT WAS MADE ON THE CARD XX/XX/XXXX XXXX HAVE CONTACTED THE IRS TO DO A TRACE ALSO FILED A POLICE REPORT AND A REPORT WITH THE FEDERAL TRADE COMMISION I ALSO PROVIDED NETSPEND WITH PROOF OF MY ADDRESS.
11/17/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • PA
  • 17331
 Web
I haven't had access to my funds for almost 3 months. I have ordered 5-6 replacement atm cards and they never arrive. NEVER. I haven't had access to my money for way too long. I can't pay my bills, I can't eat. When I call I can't even understand the people on the other line. Very poor customer service. Even when you are really nice, they will put you on hold till you hang up, transfer you without warning to the wrong department, or make promises that never materialize. It's extremely frustrating. How hard is it to mail an ATM card to someone? It should only take 2-3 days. Meanwhile, they keep charging me monthly fees, XXXX $ for replacement cards, and won't let me transfer these funds to my bank account or any other account. How does this company exist? This is theft by deception. I need my money and they make it impossible to obtain it.
11/04/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • OH
  • 43082
 Web
I received notification that NetSpend had created an unsolicited XXXX XXXX XXXX from XXXX, XXXX. XXXX in my name and sent it to me through the USPS. The account creation was complete with a routing number and bank account number. They mailed the card to me indicating it was ready to activate. This was unbelievably insecure and irresponsible, particularly knowing how the mail has been compromised. I have attached a copy of the literature they sent with the card. This copy is redacted. I also have a copy of all the literature including the card they sent in case evidence is required that includes the actual account number. I requested they cancel the account and card and that they never contact me or anyone at my address again. I also requested they remove ALL of my information from their systems except for this notice and my address.
06/08/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30114
 Web Servicemember
There is a missing deposit on my accounr. My employer, XXXX XXXX XXXX has been depositing into this account for many years. Since XX/XX/XXXX they have deposited every 2 weeks with not an issue and several times after this missing deposit. On XX/XX/XXXX my employer deposited {$3300.00} which has not reached my account nor has been returned. This deposit was traced ( trace number XXXX ). Since then I provided Net Spend with attached to show from my employers bank the transaction yet Net Spend is saying they can not locate this deposit. I am at a loss that in XXXX with everything digitally tracked that this deposit can not be found or traced to see exactly where it ended up and have it returned. I am filing a complaint everywhere because I am at a loss as to what help can be provided to me or help to find out where this money is.
09/04/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • NY
  • 10567
 Web Older American
I received what appears to be a prepaid card from netspend located in XXXX Texas. The mail was addressed to a person who does not live at my address. When I try to call the company to report possible fraudulent activity the number does not give you the opportunity to speak to a representative if you dont have an act number or it will ask you for a social security number. This is not the first time I received this from netspend. I placed a complaint a few months ago because they sent me a prepaid card and I never asked for this card. This company should not be asking for social security numbers in order to be able to speak to a representative. They have no option to call and report this type of activity. This is very deceptive to a consumer and should be looked into. I want to find out who is using my address for this type of activity.
10/10/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NC
  • 28625
 Web
I purchased a prepaid PayPal Mastercard on XXXX for {$110.00} of which {$2.00} was the stores service fee. An additional {$4.00} was charged as PayPals monthly fee. This left a total available balance on the card of {$110.00} and this was confirmed with PayPal. On XXXX XXXX, 2022 I attempted an online purchase for the amount of {$100.00} and the card was declined. I called PayPal customer service and questioned why the card was declined even though there was more than enough and I was not given an answer, just the suggestion that I deposit more money on the account. I told the rep there was no way I was going to do that because the monthly fee had already been taken out four days prior. I then asked to get all my money back and this was refused. I hope people read this because this is blatant theft and this company gets away with it.
02/21/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • MS
  • 386XX
 Web
Claim Date:XX/XX/2023 Claim Amount : {$1000.00} My account was hacked via an account to account bank transfer that I did not authorize. I notified Ace Flare immediately within minutes of receiving a text message alerting me to the unauthorized transaction. Ace Flare closed my dispute stating that there was no error found. They stated that their records show that the individual who initiated the transaction verified his/her ID and was able to successfully answer security questions that should only be known by the cardholder. That is the exact definition of identity fraud/theft. A non-authorized person fraudulently gained access to my account. I have offered to sign an affidavit or other notarized document. Ace flare customer service keeps telling me that I can not speak directly to the fraud department and that I can only email them.
08/09/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • TN
  • 38118
 Web
On XX/XX/2021 my card was hacked. My lender is netspend/XXXX. I attempted to make numerous dispute regarding my money being taken out of my checking account. They canceled my first card on XXXX the XXXX and sent a new one. That same day, we filled the first dispute. They took over XXXX of my money on international purchases not authorized by me. I made 3 disputes regarding the online purchases and they wouldn't give me my money back. The told me I would receive one payment on XX/XX/XXXX. The next payment was XX/XX/XXXX. My last payment with all my money was suppose to come today XX/XX/XXXX. I called to check if I received anything and I did not. I asked them about it and it was never filled. Now I'm filling this complaint in order to get the help I need. If you can follow up with me please contact me at XXXX or email me at XXXX XXXX
11/19/2019 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Didn't receive terms that were advertised
  • CA
  • 915XX
 Web
On XX/XX/2019, I opened an account with XXXX XXXX by XXXX. This account had promotional terms that stated {$100.00} bonus for becoming an account holder and initiating a Direct Deposit of {$500.00} or more. Additionally, the terms state that the {$100.00} bonus would be posted 30 days after all requirements havebeen met. After speaking with XXXX XXXX, they state that the terms state the direct deposit needed to be for 3 consecutive months, which is not in the terms advertised. My direct deposit of {$500.00} was posted on XX/XX/2019. 30 days after that is XX/XX/2019. I still do not have the {$100.00} bonus and XX/XX/XXXX XX/XX/XXXXrefuses to support my position. I have esclated the issue with no resolve. The representatives I have spoken to give generic statements and refuse to investigate this issue or dive into the issue further.
09/21/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NY
  • 10468
 Web
I opened an account with Netspend All-access around XX/XX/2023. I recieved a direct deposit on my account a few months later for my income tax that came from the IRS. I immediately contacted Netspend shortly thereafter when i attempted to gain access to my account to find out that it was locked for no apparent reason. I spoken with customer service and they advised me to send documents to clear the concern on my account. I sent in the documents requested ( ID, SS Card, and utility bill ) and within 30 minutes later i recieved an email stating that my account with Netspend has been closed. I called back netspend and asked for my balance of the remaining funds on my account to be sent to me. After waiting 5 months later Netspend has failed to release the funds to me and are refusing to do so. My account number with netspend is : XXXX
03/11/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • VA
  • 23229
 Web
My son received an UN solicited debit card in the mail today ( XX/XX/2018 ) from Netspend. ( issued by XXXX ). The fine print says that that he received the card/ " We received your name and address because you indicated interest in receiving offers similar to this one. '' My son did not/ has not done so.The additional fine print says " To decline this card offer and/or opt out of future mail offers from us, call XXXX, e-mail consumer XXXX, or write to : XXXX, TX XXXX. Please allow 30 days for processing of your request. '' Please advise as to my son 's recourse in this matter. I want to decline/ ignore this UNsolicited " offer '' but we do NOT wish to " play their game '' of having these scammers continue to bother us. Thank- you for your prompt attention and action on this matter. Sincerely : XXXX ( fatherXXXX XXXX XXXX XXXX
01/07/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • NV
  • 89102
 Web
on XX/XX/2022 Social security sent my social security direct depost on my a netspend card and they refuse to deposit it or open account. The emailed me they needed more information like a social security card. Once I sent the upload of a social security card they sent the deposit back to social security and reported the card they mailed to me lost/stolen. Social security rec 'd it but the earliest it could deposit monies was on the XXXX of XXXX and I now have late fees such as a {$49.00} dollar late fee and a {$100.00} NSF fee. I feel like other bias cause issues as every time I call Netspend they put me through to automated voice system knowing card is deactivated and system will hang up on you. I have another account that provisitional credits is due on and yet not refunded. Deceptive practices has cause me to be late on rent.
03/12/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • WA
  • 98012
 Web Older American
This weekend I got a master card from Netspend, XXXX XXXX XXXX, XXXX, TX XXXX. I did not request this card nor do I want it. When I tried to call the phone number on the back of the card, the phone system would not let me talk with anyone unless I entered the card number. When I did this, the system started to activate the card. I hung up to try to stop the process. When I went to their web site, the only phone number given was the one on the back of the card. When I tried to use the a link to send customer service a complain email, the wed site blocked it. I did send an email using my email app to the customer service and the president of the company. This company provided NO option to contact a person to get the card I don't want cancelled and removed from my record. They should be investigated for unfair or illegal practices.
06/16/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • OH
  • 45103
 Web Servicemember
I have been using this company since XX/XX/2022 when i first started with XXXX XXXX and my bi weekly checks are always deposited on time by XXXXXXXX XXXX XXXX on XXXX. The check was not deposited yesterday and have tried frantically to have corrected by the company but they refuse to help. I have a direct deposit of {$910.00} which they now have of my money and I want the money located and deposited to my account immediately. This company has no right to withhold my money. Have also contacted by employer to stop any further direct deposits and to get more information on the direct deposit to see if they can aid in recouping my money from my payroll check. This company does not care about their customers and does not answer emails or respond to calls. I want my payroll money and will escalate this to further agencies if needed.
10/10/2021 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 33612
 Web
On XX/XX/14 at XXXX, {$250.00} was debited from my Netspend prepaid card from XXXX XXXX XXXX XXXX . The authorized payment was approved with auth code XXXX. At XXXX, per my Netspend account details I was changed an {$250.00} from XXXX XXXX XXXX XXXX XXXX The payment was debited with auth code XXXX. That same day, I contacted both Netspend and XXXX XXXX in hopes of resolving the duplicate payment error. However, I was advised by XXXX XXXX they are only reporting one payment received from me. Even after providing the authorization codes and dates, I still havent received my {$250.00} back. I filed a debit card dispute with Netspend and I feel they did not do a thorough investigation per Regulation E. I also feel that both Netspend and XXXX XXXX are violating UDAAP regulations as it pertains to the lack of services received.
12/28/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Can't stop withdrawals from your account
  • NY
  • 136XX
 Web
Netspend corporation is stealing money from it's consumers. I have gotten charged today XXXX dollars in overdraft fees for a accidental XXXX dollar overdraft and they tell me it's what I signed up for they have been doing the every payday doesnt matter how much I wh and plead and I am tryinto get my direct deposits stopped by I can't be get anyone on the phone that's help due to saffing isues. I keep calling them ... as I do I get charged more " service fees '' They are robbing me blind and I'm close to living on the streets with my XXXX XXXX XXXX because of covid 19 and I can not stop crying. They won't stop robbing me blind pleas help me. Stop them from doing this to others! They are scammers! I'm so hurt and angry and almost homeless because of them I can't put food on the table the week I had to go to a local food pantry.
12/03/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • NY
  • 11372
 Web
On XX/XX/XXXX, I filed a dispute for an ATM Withdrawal where funds requested were not dispensed which occured on XX/XX/2018 for {$320.00}. After initially filing the dispute with NetSpend Customer Service, my prepaid card accounts held with NetSpend were closed on XX/XX/XXXX and I am not allowed to open anymore accounts with them, despite having been a customer in good standing for years and never having filed a dispute in the past. This decision was made immediately preceding the filing of my ATM Dispute. I feel that NetSpend has purposefully closed my accounts and want to ensure that my dispute is handled appropriately. I am asking this dispute to be further investigated to ensirr. Compliance with FCRA Regulations, including Regulation E for which I have also submitted then attached ATM Dispute Notification Form in Writing.
11/12/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • CA
  • 95121
 Web
XX/XX/2020 I purchased a NetSpend prepaid credit card and I added {$200.00}. I then tried to register the card, to use it, but I was not unable to, I was transferred to a representative, and was told they would not allow me access to use Netspend and my money would not be available to use on the prepaid card ... and further, the representative on the phone told me that I would received a {$200.00} check in the mail, sent to my home, I never received a check and never was not allowed access to my personal property, my {$200.00} ; and further NetSpend phone representative would not disclose the reason for their decision to access my money on the prepaid NetSpend card. 6 Weeks later, XXXX again for the return of my {$200.00}, when I asked to speak to a supervisor I was put on hold for an hour and 10 minutes during the transfer.
05/18/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 90404
 Web
i received a gift card from my father in law for {$100.00} issued on netspend visa card. i tried to activate the card online, however the website is always down and wont let you log in. always shows a error that the website is down and to try again later. i tried for over a week and always get the same message. called up and provided the information as requested and was informed that my card has been activated and can be used at any retail location. i have tried to use the credit/gift card on 5 separate occasions and at different locations and the card is always declined. i now have a {$100.00} gift card that can not be used and i feel that my father in law was cheated out of his money. i don't know what else to do and hope the the FTC can get my money back or at a minimum investigate the conduct of this company ( netspend ).
02/22/2016 Yes
  • Prepaid card
  • General purpose card
  • Fees
  • MD
  • 21221
 Web
The Western Union Netspend card is only XXXX of XXXX prepaid cards I use to pay bills and receive deposits. This year I decided to apply my tax return ( both STATE & FEDERAL ) not knowing the amount of hidden fees that was attached to this card. I learned there is a {$720.00} daily ATM limit, however ; there is a cut off of $ XXXX {$300.00} per ATM withdrawal. Each ATM withdrawal has a {$2.00} fee attached. There is not option to increase your limit to illuminate the fees. I signed up for a monthly plan fee thinking it would save money but the card makes the money back once I make a withdrawal. I have attached a spreadsheet of the fees since XXXX ( {$290.00} ). If statements are needed I will be more than happy to fax them to you. These cards are only a setup to KEEP struggling consumers in a hole that is ALREADY TOO BIG!!!
05/12/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NV
  • 89117
 Web
On XX/XX/XXXX I filed a dispute on for 24 charges that were made on my account. These charges are identical to previously disputed charges and all online transactions. I hadnt used my account online besides XXXX and to pay bills. When disputed I was told to wait 10 days. I also sent a written notice of dispute. When the 10 days was up I was told my claim was denied because the charges matched previous charges. However the charges that they matched are the same charges I have previously disputed. The card company has since reopened and closed my claim several times. When I ask what can be done about This because I didnt make the charges they tell me someone will contact me. No one had contacted me. The claim has been over the ten days and they open the claim and closed it when they want without providing any type of credit.
10/06/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 93906
 Web
Yesterday ( Wednesday XX/XX/XXXX ), I bought a debit card from Netspend from XXXX. I put {$40.00} in the card. I tried activating it multiple different ways, one of them being through the website, the number, online, every number they provided for customer service and when I tried activating it over the phone they asked for my social security number, my gmail, my date of birth, my name, my address, and the number of the card. Right after I provided all my information, I was told I had to submit my personal documents like my social security number and my identification card to their email. I didnt understand what the reason was behind asking for my information and then saying that I had to submit my personal documents to their site right after I had provided all my information to the lady and had already payed for the card.
11/19/2019 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Didn't receive terms that were advertised
  • CA
  • 91403
 Web
On XX/XX/2019, I opened an account with XXXX XXXX by XXXX. This account had promotional terms that stated {$100.00} bonus for becoming an account holder and initiating a Direct Deposit of {$500.00} or more. Additionally, the terms state that the {$100.00} bonus would be posted 30 days after all requirements havebeen met. After speaking with XXXX XXXX, they state that the terms state the direct deposit needed to be for 3 consecutive months, which is not in the terms advertised. My direct deposit of {$500.00} was posted on XX/XX/2019. 30 days after that is XX/XX/2019. I still do not have the {$100.00} bonus and XXXX XXXX refuses to support my position. I have esclated the issue with no resolve. The representatives I have spoken to give generic statements and refuse to investigate this issue or dive into the issue further.
10/17/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • GA
  • XXXXX
 Web
I have a NetSpend prepaid card. I normally receive my payroll on Monday afternoons. On XX/XX/18, I didn't recieved my deposit. I called NetSpend they advised me that it was an issue with ACH deposits from XXXX. They advised it was not a complete issue with all customers but some. They couldn't give an ETA on when the deposits would deposit or what the actual issue is. They only have generic responses. Called them again XX/XX/18 got the same response this time referring me to XXXX. I called XXXX and immediately got the automated recording that it was a system issue with the ACH deposits system and were trying to resolve it. Still no ETA or what the problem is. My only issue is why consumers weren't made aware of the issue immediately when NetSpend found out from XXXX there was a problem. Making consumers aware is important.
02/10/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • CA
  • 90621
 Web
I received a netSpend letter in the mail containing a Debit card that is to be activated at my request if desired. I never requested or wanted a Debit card from the Company NetSpend. This is the most unprofessional business in existence. Not only did I not order this card but it could of easliy been activated without my permission and have my identity stolen. I do not have a active or existing account with this Company. The Card number displaying on the Debit card is # XXXX the account number is XXXX from what the document presents in the letter. I would please like to be taken out of there mailing list and also have this Business company NetSpend not ever solicitate to me with any offers ever again. My identity could of been compromised because of this unprofessional business company called NetSpend XXXX XXXX, Texas XXXX.
01/04/2017 Yes
  • Prepaid card
  • General purpose card
  • Managing, opening, or closing account
  • TX
  • 75067
 Web
I have been with Netspend for over 2 years in which I mainly used for direct deposit from my company and to pay my rent. I had 2 inaccurate charges on my account so I disputed boh as suggested by the agents that assisted me over the phone. XX/XX/XXXX my account was closed without proper communication to me. I called them and asked why my account was closed the lady stated suspicious activity and stated a check will be in the mail and it takes 10 business days. XX/XX/XXXX my rent is due and then after the XXXX it 's considered late and an eviction can be filed plus late fees. I asked if the check can be overnighted to me but he company would not resolve the issue at all. I have XXXX small children and if I lose my place due to the wrong doings of this company then that would be very unfortunate on my behalf. Please assist
10/01/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Changes in terms from what was offered or advertised
  • WI
  • 546XX
 Web Servicemember
XXXX XXXX XXXX XXXX XXXX XXXX XXXX THIS ACCOUNT WAS OPENEDAND FRAUDULENTLY USED, AND THE FUNDS WERE MISAPPROPRIATED, I CONTACTED THIS COMPANY ON SEVERAL OCCASIONS IN AN ATTEMPT TO RECOVER MY FUNDS, WHICH BY LAW WAS SUPPOSED TO BE FDIC INSURED, DURING THIS PERIOD I WAS XXXXXXXX FROM XXXX THIS WAS VERIFIED BY NETSPEND STAFF BY AND THROUGH THE VETERANS ADMINISTRATION DURING A CALL WITH REPRESENTATIVE " XXXX XXXX ON XXXX THERE WAS AN INDEBTEDNESS APPLIED TO MYSELF FOR THESE PAYMENTS THAT WENT TO THIS ACCOUNT, A POLICE REPORT WAS GENERATED XXXX XXXX XXXX XXXX WHICH WAS IN REGARD TO IDENTITY THEFT TO XXXX XXXX XXXX XXXX, MY COMPLAINT IS IN REGARD TO NETSPEND NOT BEING DILIGENT IN RETURNING MY FUNDS TO ME REGARDING THE IDENTITY THEFT, I WAS CLEARLY XXXX DURING THAT TIME AND COULD NOT HAVE POSSIBLY MADE ANY OF THE TRANSACTIONS.
06/19/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • CA
  • 94553
 Web
I received an UNSOLICITED " Netspend Prepaid Mastercard '' in the mail. I did not apply for this card and have no intention of using it - however, they included a very official looking card with a number, expiration date and my name on it. Also had the tape on the front stating " Visit netspend.com/activate ... to activate and verify your identity ''. It was my understanding that it was illegal to send out a live credit/debit card without the recipient actually applying for it. I have no intention of using this card, but could not reach Netspend to complain - their automatic system does not have any way to reach a real person - it wanted me to enter the card #. I did not do that because I did not want to inadvertently activate the card. A review of the Internet reveals that Netspend seems to do this a lot. Thank you.
12/17/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • SD
  • 574XX
 Web Servicemember
I received this email : Dear XXXX, We've noticed that you haven't used your Netspend All-Access Account account ending in XXXX, in quite some time. To avoid losing access to your account, please log in online to view all of the features that you have available or to order a new card if needed. Sincerely, Netspend All-Access XXXX The Netspend All-Access Account is a deposit account established by XXXX, XXXX XXXX XXXX Member FDIC XXXX Netspend is a service provider to XXXX, XXXX. Certain products and services may be licensed under U.S. Patent Nos. XXXX and XXXX. Netspend Corporation XXXX XXXX XXXX XXXX, TX XXXXXXXX XXXX Netspend Corporation XXXX All rights reserved worldwide. Netspend is the federally registered U.S. service mark of Netspend Corporation. All other trademarks and service marks belong to their owners.
02/06/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 775XX
 Web
I have filed a dispute with PayPal and they will not return my money my dad XXXX XXXX has stolen {$9200.00} from my account I have not authorized him to use my pin or card he has done it in the month of XXXX to the month of XXXX I had no idea he was using my card I thought the temporary card I had was the permanent one and was trying to save my benefits from XXXX onto it and when I went to use my card I find out that is a temporary card and has expired and he had done ordered another one and had been using it and withdrawn all of my benefits off of it when I filed a dispute with PayPal they told me that they can not refund my money to me because I he had my pen and information to it but I didn't let him use my card he only had my PIN because he helped me set up my account but I did not authorize anyone to use my card
12/11/2016 Yes
  • Prepaid card
  • Mobile wallet
  • Unauthorized transactions/trans. issues
  • CA
  • 94589
 Web Older American
I have a netspend debit, credit card, I have several direct deposit going into that account. On XXXX/XXXX/16 my retirement went into the account. Some called in and talk to customer service agent and ask to have my pin change and address. They transferred {$1000.00} into some name XXXX XXXX account without my knowledge. They sent me a email stating that some request pin change and wanted the money transferred, if you did not request please call right away. I did to let them know it was not me. They started talking about it would take up to 45 days It did not take them that long to give my money away. I 'm really thinking it is a inside job, there are so many complaints against Netspend of them not returning their money. They should be closed down if this is the way they conduct their business. Hope someone can help.
04/10/2015 Yes
  • Prepaid card
  • Other special purpose card
  • Fraud or scam
  • MD
  • 20721
 Web
I got email this morning from BRINKS Money claiming the following : " We mailed your new Brink 's Prepaid MasterCard ( XXXX ) today! It should show up ( in a plain white envelope ) very soon '' and asking me to activate it. At no time I applied for this card. I called them and they said it was just an advert asking me if I want the card or not but there was nothing advert sounding about the email. It is designed to make people believe that they applied for the card because the email expressively stated " You received this email because you have a Brink 's Prepaid MasterCard. We value your privacy and our relationship. View our online privacy policies. If you no longer want to receive feature updates, card benefits, and promotions from Brink 's, unsubscribe or mail your request to XXXX. XXXX XXXX, XXXX, TX XXXX. ''
11/01/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Money was taken from your account on the wrong day or for the wrong amount
  • NV
  • 89436
 Web Servicemember
I tried to use my debit card yesterday morning at XXXX for food and it was denied.i got home couldnt log in to account so I called they said they closed my account and would be mailing my money to me in ten days. No reason I had salesmen charged for monthly service fees the charge me a overdraft for every month by waiting until I have no money to charge me I think twice but when I asked for statements I received no access or help. They then said it was related to and account number not mine or not one associated with my account. I asked for information because I had no knowledge of this account opened under my social so I could file a police report they didnt help or try and fix the issue. I am a single mom who gets a fixed income once a month I have bills to pay and kids to feed waiting ten days is not acceptable.
07/29/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • MI
  • 48204
 Web Older American
These text copies are from Western Union Netspend ( XXXX ). 1.Welcome to your new Western Union Netspend card ending in XXXX. Your card is now activated. 2.This confirms the block has been removed from your Western Union Netspend card . You may use it immediately. 3.Your balance is $ XXXXWestern Union Netspend : {$410.00} available after {$260.00} Direct Deposit load from SSI TREAS XXXX on XX/XX/2020 XXXX Reply STOP to stop msgs 4.Western Union Netspend : {$780.00} available after {$780.00} Direct Deposit load from SSI TREAS XXXX on XX/XX/2020 XXXX Reply STOP to stop msgs The complaint is concerning not possessing this card ending XXXX. Please help me by blocking withdrawals and any other protection against fraud and scam. Thanks again for your advice through this website article. Truly yours in expression,
04/16/2018 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 90621
 Web
So I have worked seasonal at XXXX last XX/XX/XXXX. I've worked there seasonal employment for past three years. And this year was first time I had any issue with payments to XXXX XXXX and Netspend. I noticed my paycheck was added to the card every payday but that i didn't increase balance in which I knew the issue needed to be addressed. I found this out in XX/XX/XXXX but like everyone else attached to this lawsuit I began to question my own issues the morals ingrained in your mind. So I requested a copy of my statement from XX/XX/XXXX to XX/XX/XXXX but I never got one. I kept getting the run around with bogus reason to justify their denial. And so I just felt nothing was fairly represented and to just help in considering certain issues. Without deceiptive business practices and obtaining a certain level of trust.
10/31/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • NY
  • 10463
 Web Servicemember
They froze my cards on there own i tried 40 times to authenticate and provided documents they always told me " No problem we will lift the restriction " 40x 's they told me this and also my Case Worker at XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX I am 100 % XXXX Service Connected Veteran from the United States Marine.. The Bank is Brinks Bank & Trust Company, it is a Master Card Prepaid Debit card the even refused to update my informstion on the Brinks All Access Money Application.. Their # is XXXX XXXX The Compromised cards are XXXX XXXX XXXXXXXX XXXX and XXXXXXXX XXXX XXXXXXXX XXXX They charged me fees on these XXXX cards and then restricted them.. The two times the cards were delivered were left outside my apartment door on the floor with I being home both times.. Please help me.. Thank you so much.
07/07/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • SC
  • 291XX
 Web
On XX/XX/2021 I purchased a Netspend prepaid card from XXXX. Today when I tried to activate it, I realized the company required my social security number which I objected to providing. I returned the card with receipt to XXXX who refused to provide refund but advised that I could activate and bypass my social security number on line. I went on line to XXXX but it required social. I entered XXXX as the social and the company rejected the authorization attempt and required my to download identifying documents and send the. I objected in a telephone call with the company who agreed to send a refund for the card " deposit '' but NOT for the actual purchase price of the card. The company should refund the card purchase price as well. The company advises that the refund of the deposit will arrive via mail in 10 days
12/15/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • OH
  • 43613
 Web Servicemember
Netspend advertising on the front of their package looks much like a gift card. I purchased it by mistake. I was unable to get a refund from the store and Netspend required DL, SS card, and proof of residence to create an account. This has created a delay where they are holding my money and I ca n't use it. They have yet to create an account for me. THey offered a full refund but it will take 7 to 10 days. In general they are deceptive in packaging and they are extremely difficult to work with. They keep you from your money and have ridiculous fees for simple transactions. This is sad if this is all poor credit people have to use. I had to cough up more cash to buy gift cards for my XXXX presents because all this money was tied up with Netspend, I was lucky I had it or the kids would have gone without.
11/08/2023 No
  • Prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 92882
 Web Servicemember
PayPal Prepaid issued three prepaid cards to a closed account in my name, an open account in my name, and an unauthorized card in my name. I never received two of the three cards. The one I did receive ending in # XXXX I can not use or so says the error message at ATMS that is transaction not authorized. I reported unauthorized transactions on the account at least 10 days ago, made 3 or 4 deposits into the account when I received the card and I am still awaiting the provisional credit. Also, I am the victim of the XXXX XXXX XXXX data breach and ALL credit and financial organizations I have account with have received my affidavit of identity, transmissions between the FTC and I and a claim reimbursement form from my insurer, XXXX. This particular company has yet to satisfy the reimbursement notice from XXXX.
06/11/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • XXXXX
 Web Older American, Servicemember
I received an alert on my phone questioning a transaction. I called customer service at NetSpend and stated I did not authorize the charges. This triggered and instant response of the card being marked lost/stolen and shut off the card. Suddenly I had no card to pay my current bills and the funds were trapped in that account. After about 6 hours of unsuccessful calls to customer service there was no solution to paying my car loan and insurance on time. Then to add insult to injury even though the card had been blocked at around XXXX on the XX/XX/XXXX they posted additional charges to my account through that blocked card at XXXX XXXX that night. All the activity discussed exists on my Netspend account on XX/XX/XXXX through XXXX 2021, the account alerts show other attempts also that failed to get through.
04/23/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • FL
  • 344XX
 Web
On XX/XX/2020, I text netspend to get my account and routing information. They sent the wrong information. I had a deposit go into that account. Netspend first said the account is not mine, so I asked why didn't they reject the deposit. They said I needed an indemnity letter, I provided a deposit letter from the insurance company and they said it wasn't good enough. So I continued to ask how could they deposit my money into someone else 's account. They then said that the account has been closed for years. I then asked why didn't they send the deposit back or deposit it into my right account since they gave me the wrong information. They refused. The money was deposited on XX/XX/XXXX, and I still haven't received it and they won't send it back. The money is from the insurance company for my car to get fixed.
05/21/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • OK
  • 73013
 Web Servicemember
You will assist me this time, this is every financial institution since I notified the VA and XXXX I was filing criminal charges on them, that they are doing blatant felony fraud. You took care of the XXXX XXXX XXXX XXXX, the VA got word and you and the XXXX have refused to help me since, me and my attorneys have been recording the evidence. This is blatant, falsifying official bank records, creating overdrafts, entering of false information in order to deceive, sending false trans histories to a record device i.e. online, mobile app in order to deceive, failure to keep a true balance. The records coming from Netspend that must be requested do not absolve the crimes. Federal law specifies that it is any record which the public relies upon. It's time the FED put Netspend and all their cards in a prison cell
06/20/2022 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • WA
  • 98052
 Web Older American
On XX/XX/XXXX, I attempted to withdraw the {$100.00} balance from my Skylight One debit card. According to their website, there are no fees associated with withdrawing funds using an XXXX XXXX XXXX. See attachment 2. I looked up XXXX XXXX XXXX on the Skylight One website and went to XXXX, which was on the list provided. https : //www.skylightpaycard.com/account/move-money-menu ( attachment 1 ) I put {$100.00} as the amount to withdraw. The ATM said there insufficient funds and wouldn't give me any money. I tired again, same thing happened. When I got home, I checked website ( see above ) to see what went wrong, and found two {$1.00} debits charged to my account. I called customer service 3 times to get a satisfactory explanation for the fees, but they were not helpful at all and I was disconnected twice.
06/24/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 95815
 Web
On XX/XX/2023 I contacted my bank to dispute fraudulent ATM withdrawals as soon as I soon as I received info from my employer I had been paid to a card I didnt have on file.It went to my old address. When they got on the phone I asked can you please block my card. As I was on the phone with them my account was being drained. They claimed to lock my card as I was on the phone and it still got drained for {$900.00}. I relocated to XXXX in XX/XX/2023. I explained to the bank I did not receive nor set up the card. The transactions were On XX/XX/2023 amount {$300.00} XX/XX/2023 amount {$300.00} XX/XX/2023 {$300.00} And on XX/XX/2023 {$300.00}. On XX/XX/2023 I called the bank and they told me they closed account and that they were not going to give my money back. They should have pulled videos or something more.
06/12/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Advertising
  • Confusing or misleading advertising about the card
  • OK
  • XXXXX
 Web
on XX/XX/XXXX I received it at midnight I received the text message saying that my XXXX and loves to lose fat is deposited into my PayPal account well when I check my car that I have in my account that I have wasn't nothing in there so first thing the next morning I called to find out what was going on seems like there was another new account open in my name all my information but it was on account that I never authorized or had access to a countdown but wasn't nothing more he can do we couldn't dispute the transaction they couldn't tell me nothing about the transaction or anyting it was very rude and disrespectful hung up in my face told me to contact the IRS at this point I still really don't know what's going on I don't know where my money that I don't know what happened to it I still don't know nothing
06/04/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • GA
  • 314XX
 Web
I purchased a netspend card at the XXXX XXXX and loaded XXXX dollars on the card for my son to use. I put the card in his name and with difficulty could not use it. We were instructed to call the activation Department and was told that he had to submit another form of I.d . proving it was him. After the conversation a social security card was a acceptable form just to find out the money couldn't be accessed because they didn't accept his social security card. This was on the XXXX of XXXX. I have requested my money back and the only reply I received is that in 2 days I would be contacted by someone from netspend. I want a full refund and holding my funds is illegal and a horrible business practice. I am filling this complaint along with many others. I have corresponded through phone and email. XXXX XXXX
12/28/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Advertising and marketing, including promotional offers
  • Confusing or misleading advertising about the credit card
  • TX
  • 77833
 Web
I received the first XXXX XXXX card in my name on a XXXX ready to activate attached to a direct deposit form with my information and a bank account number and routing number from XXXX. I did not apply for, ask for or want these services ... and was applaled to recieve it as I am on the GOVERMENT DO NOT SOLICIT LIST for financial and insurance solicitations. I called them and told them I was registered and asked them to remove me from thier solicitation list. The lady assured me the account was closed. In XXXX, I received another one. Same mastercard with and open account and routing in my name. Anyone could have received this and activated it. Which is why I do not want unsolicited offers. I did not appreciat their ignorange of the " DO NOT SOLICIT '' list nor the disregard for my request not to solicit.
09/11/2015 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • ID
  • 83705
 Web Servicemember
The online website account history shows that the account balance is positive by US mathematical standards, yet Netspend Corporate managers/representatives say that it is Not their standards. For instance ; Here is what my balance on the website will show to me is the balance is {$10.00} ( XXXX dollars ) ; Balance ( {$10.00} ). However this example is actually a Negative balance. If it was a Negative balance it show show or read as follows ; ( - {$10.00} ). I talked to a representative of Netspend and they told me that on their side of the website it shows a Negative but not mine. This is Fraud and misrepresentation of facts. It is a trick to get extra fees from customers/consumers, because each time they make payments with a Negative balance that they think is Positive, they get charged fees like I did.
01/22/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 91604
 Web Servicemember
I have a problem I need help with please. RE : netSpend ( AKA XXXX XXXX AKA XXXX XXXX XXXX AKA XXXX ) I deposited {$40.00} to my pre paid card and emailed them the requested documentation ( Drivers License & Social Security Card ) and they refuse to make the funds available for my use. I do not have a lot of money your help would be much appreciated. Can you please ask them to stop being a XXXX? Thanks! XXXX XXXX XXXXXXXXXXXX FROM XXXX : Question : Is NetSpend a legitimate company? The answer is no, NetSpend is a legitimate prepaid debit card company. ... As a company, NetSpend was founded in XXXX and now serve over 10 million customers. If you 're on the fence about trusting one of these prepaid debit cards, that should help build confidence. That being said, NetSpend is not cheap.XX/XX/XXXX
03/11/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • TX
  • 75020
 Web
We cashed a check at a check cashing place who had to put most of our money on a prepaid Netspend card. No issues at first until they put a hold on our card. We called and asked why. We were told the hold was placed due to my wife having a balance of XXXX with netspend years ago or so. She agreed to pay the {$100.00} and we were told the card would be usable again in 24 hours. Its been XXXX hours. They are holding over {$8000.00} due to {$100.00} balance that, again we agreed to pay. We have been hung up on. Ignored. Lied to repeatedly. To hold {$8000.00} hostage over {$100.00} debt that was taken out already should be investigated. We still have no details on where the {$100.00} hold could come from. We have nothing not even an explanation. Please help stop this from happening to the next person
07/18/2017 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Confusing or missing disclosures
  • GA
  • 30083
 Web
On XXXX XXXX , 2017 I made a transaction on my netspend card that did not go thru but the money was on my account in the amount of XXXX . I contacted the company to see why the transaction did not go thru and why money was still in a pending status on my account. The rep advised me to wait 24 for the funds to be release. on XXXX XXXX , 2017 the funds still have not been released and the rep stated that I have to wait an additional 24 hours for me to receive my money. This is unacceptable in my eyes, Why should I have to wait for my money. Is have been well over seven days since that transaction. My bill is late due to this hold on my funds. I am a single mother of XXXX living paycheck to paycheck that can not afford for my funds to be held up with no explanation. Thank you, XXXX XXXX
06/17/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • FL
  • 32738
 Web
I received a prepaid debit card from Brinks that I did not ask for or order, I do received SS benefits from the passing of my father and I thought maybe social security had sent this to me. I called to activate the card and had a representative on the line that took my information and then asked me to confirm my identity by emailing them a copy of my ID and social security card. As far as I know you do n't email your social security card to anyone or any company., unless you are at the site and using if for a job or getting an actual bank account. I am placing this complaint as they do have my ss number and my name and DOB, and my address. So far I have had nothing taken from my account that I can tell, and I just want to make this aware as looks like another scam to steal peoples identity.
06/29/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • WA
  • 983XX
 Web
On XX/XX/2020 I went to go pull some money off my pre paid card witch my unemployment benefits was getting direct deposited too and it said my account is locked so then went online to check and see what is going on and again it wouldn't let me even check anything with my online account because it was locked so I call them and they say they are sorry but my account was locked and to release my money they would need copys of my id, social security card and a piece of mail proving my address so I sent all that multiple times and they still keep playing games saying its not enough or its not up to date. ive sent mail thats in the last 30 days and they still denied me my money. Its around XXXX XXXX and XXXX XXXX dollars. I have a family so I rely on my unemployment i need my money please help me ... ..
03/30/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • FL
  • 324XX
 Web
Yes I have an account with NetSpend and money has been deposited in the last 3 months I've tried anything several times to access this funds and even one of the security questions to get into the fun are they count as it has been money for positive in the last 3 months and when I say no I don't get into it when I say yes I get into it there's money in my account is coming confirmed by 3 employees there however every time they put me through the automated system wanted to activate a car that I do not have I believe they are aware that that I don't have the card and think that I wasn't aware of your friends that were coming their scam scam scam scam and my phone has been compromised and I'm in the process of finding appointment to get XXXX to send over all data can you please help access this funds
02/27/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • WV
  • XXXXX
 Web
From XXXX XXXX, XXXX to XXXX XXXX, XXXX I was XXXX, durring these dates i had an account with netspend corporation where SSI benefits was being sent to. My account was used and funds spent out. In XXXX XXXX after being sent to an XXXX i found out they were spent illegally. I file an complaint against all transactions made durring that time ( dispute ref. # XXXX ), netspend only creditted {$600.00} to my account in XXXX, XXXX out of the {$1300.00} `that was sent to me from social security administration for two months ( $ XXXX/mo. ) that was spent out. I continue to call and request for the rest thats owed to me and they either tell me thats all they can verify spent but where no money in my account or they hang the phone up. Last contact where the call was hung up was XXXX/XXXX/XXXX at XXXX XXXX.
08/22/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 92592
 Web
I purchased a pre paid debit card from Netspend. I put XXXX XXXX onto the card at the local retail store. When I tried to activate the card Netspend wanted a copy of my social security card, a copy of my drivers license, and a copy of a bill with my home address on it. I do not feel comfortable giving them that kind of information. My real bank account did not ask me for that kind of information. I contacted the card company asking for a refund since I did not agree with their terms of service. I contacted their help phone line numerous times with out resolution. I was working with XXXX via email without resolution. The company said if I want a refund I have to upload my social security info. The company has since locked my card and is refusing a refund or a release of my funds thru activation
11/23/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AZ
  • 85041
 Web
I tried to sign into my bank account on XXXX. I was not able to get in so I called my bank. My pin number, email address, username, phone number and address were changed without my permission. While I was on the phone with my bank, someone transfered {$480.00} from my savings to checking, then {$480.00} from checking to a XXXX account using a debit card I am not familiar with. Their own fraud dept called me asking if I changed my address and I told them I did not. I disputed the transaction immediately. I was informed on XX/XX/18 that my dispute was denied and I was sent an email saying " Our records show that the transaction was initiated from a phone number, IP address, or device linked to you. '' They sent me detailed IP transaction records. Someone else 's phone was used to steal my money.
03/29/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • PA
  • 15236
 Web
An unauthorized Ace flare account XXXX checking account has been opened using my identity. I received a Visa debit card # XXXX XXXX XXXX XXXX exp. XX/XX/XXXX and activation instructions on XX/XX/XXXX. I have attempted several times to call the Ace flare account number phone number - the prompt only lets you activate the Visa debit card or report lost or stolen cards. The XXXX XXXX phone number - the prompts choices are tax info, XXXX cards pertaining to stimulus payments and unclaimed property. I called XXXX XXXX XXXX only branch no one answers just a busy tone. I emailed XXXX XXXX customer service - their reply was we don't deal with individual accounts but gave me a customer service number. That number had me on hold for over 2 hours till my cell phone battery died and couldn't continue.
01/24/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • FL
  • 32701
 Web
I reached out to Netspend when I found out that I had bought something that was not gon na happen they were concert tickets for somebody who is not performing. Then I called nuts then told him about what was going on turn my head all the documents and emailed it. Then on XX/XX/2020 I was told my refund for dispute would be put back on account on the XXXX it is now XX/XX/2020 so I called was hung up on, giving fake names with fake employee numbers and 3 different stories. Spoke to a supervisor and now they are claim XX/XX/XXXX I will get my refund. Nonsense all the way around. Their fees are a complete rip off not what a saw when I applied for card was a setup to scam money. Instead of going after collection agencies the government needs to go after companies who steal from hard working people.
02/12/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 398XX
 Web
I ordered a Netspend card online for my taxes to be deposited. They would not activate my card. They are connecting me to an account my mother has with XXXX. She ordered me a card during tax time last year but we cancelled the card and did not activate it. I did not want to be on her account. Her account is overdrawn currently. They are trying to make me pay her bill and won't activate my card. My tax return will now be kicked back to the IRS and I'll have to get a paper check. I feel that they are using discriminating practices. There are no Co applicants on prepaid cards so how are they putting me on her account. I have been done wrong and something needs to be done about it. How can they associate me with another cardholder? They should not be allowed to harass me into paying her overdraft.
04/11/2019 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 342XX
 Web
during the month of XX/XX/2019 I was employed at XXXX XXXX on XXXX XXXX I was given a XXXX XXXX or XXXX XXXX card which I pay roll was deposited onto.somehow I misplaced the card so I returned to work and explained the situation to my boss.he gave me a number to call inorder to receive a new card.now this is where I encountered problems.they would ask me my name along with a physical address and ssi number.then they would ask me when the money get deposited on to the account? I told them two depoists were made during the month of XX/XX/XXXX so why can't you look up my account to see what the amount was..and at point I would be a check was mailed on XX/XX/2019 please allow 10 business days inorder to receive the funds. the total amount is XXXX but as of XX/XX/2019 I haven't received a penny.
08/25/2015 Yes
  • Bank account or service
  • Savings account
  • Account opening, closing, or management
  • NJ
  • 07920
 Web
Netspend on behalf of XXXX offers a Pre-Paid Savings account that offers a 5 % optional savings account that you get when you open a XXXX Prepaid MasterCard. In XX/XX/2015 I reopened my card and deposited {$2300.00} into my savings account. When I logged onto my XXXX Prepaid App, the savings account showed an interest rate of 0.0 % for the statement quarter, violating the agreement that netspend included in their terms and conditions. I kept the amount for a month hoping it would change, however it still remained listed as 0 %. I then pulled my money out of it on XXXX/XXXX/2015. When I went to close my XXXX Prepaid yesterday, I was told there was no interest to be paid out, again directly violating the legally binding agreement that I made with Netspend when I opened the XXXX Prepaid Account.
01/14/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • KY
  • 40220
 Web
I AM SO SICK OF THIS COMPANY THEY KEEP CLOSING MY ACCOUNT WHEN ALL OF MY MONEY GOES TO THE ACCOUNT AND THEN IM STUCK WITH NO MONEY, NO WAY TO EAT, NO WAY TO FEED MY KIDS, NO WAY TO PUT GAS IN MY CAR OR ANYTHING AND THEY THINK THAT'S OK. THEY NEED TO BE SHUT DOWN IMMEDIATELY THEY HAVE DONE THIS TO ME ABOUT 6 TIMES AND NEVER TRY TO FIX THEIR ISSUE. THEN YOU SELECT THE ENGLISH OPTION AND NEVER GET ANYONE THAT SPEAKS ENGLISH, JUST SOMEONE REPEATING THE SAME THING OVER AND OVER AGAIN ABOUT HOW THEY'RE SORRY AND CAN'T FIX IT WHEN THEY CAN FIX IT BECAUSE THEY HAVE DONE IT BEFORE. THEY DON'T EVEN ASK YOU IF YOU WANT YOUR ACCOUNT CLOSED, THEY JUST CLOSE IT WITHOUT YOUR PERMISSION AND THINK SOMEONE WITH NO FUNDS ON HAND IS SUPPOSED TO WAIT 7-10 DAYS FOR THEM TO SEND ANOTHER CARD I DON'T XXXX THINK SO.
01/18/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • SC
  • 29223
 Web
Netspend I purchased 2 game system ONLY from XXXX for my grandsons who live an hour away from me as a XXXX gifts. On I purchased the full amount on my card the other a purchased a couple days later has to go to another store once they came in stock to buy one part cash and the remainder on my card I had charges for something with online purchases totaling {$240.00} for something that had to do with XXXX XXXX starting around XX/XX/XXXX but I didn't know it until my card was declined knowing that I still should have had money on the card. I checked the transactions as soon as I noticed it I disputed the charges. Supposedly it was escalated yet the last time I emailed there was no response I do not have a game system in my home being that I am a XXXX year old female and they don't live with me
07/10/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NY
  • 119XX
 Web
I purchased a prepaid debit card from NETSPEND for {$400.00} a few days ago. I went online to fill out their information but was then directed to send more information ... they wanted my electric bill ... a copy of my SS card and a drivers license. I faxed that but they said my drivers license was too " dark ''. I then scanned the info but they said they could not open it. I resent the info in another fax ... but that was too 'dark '' ... .I then took a photo of my Drivers License and just received an email back saying it was too " blurry ''. I have asked for an address to mail a copy but that request was never answered. I have had numerous emails back and forth but have gotten nowhere in trying to resolve this matter. Any assistance in resolving this matter would be greatly appreciated
04/14/2018 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • FL
  • 331XX
 Web
On XX/XX/XXXX I made a purchase on XXXX a.k.a XXXX XXXX expecting to receive my merchandise in return. However merchants never sent my merchandise and took my money for fraudulent purposes of person gain. I disrepute this matter with my banks nothing this has caused serious problems of my funds been low as well as fee with my bank. XX/XX/XXXX XXXX confessed and refunded my funds which caused my funds to be low and access fees However netspend is engaging in this fraud and leaving all fees related to this matter from XX/XX/2017 and the present. I contacted net spend and followed the chain of command of speaking to the supervisor and manager noting this fraudulent activity in I shouldnt be responsible for fees involving fraud netspend refuse to assist leaving multiple fees on my account
12/06/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • GA
  • 30121
 Web Servicemember
Called to open dispute XX/XX/18. Called back in XX/XX/XXXX for update yo find that dispute was never opened. Was officially filed on the XXXX was was lied to about immediate credit. Waited 1 hour for supervisor who never answered. Filed complaint with XXXX XX/XX/XXXX. XXXX agent, XXXX, reached out that same day. Offered {$40.00} customer satisfaction credit, not effecting provisional credit due XX/XX/XXXX. Nothing recieved XX/XX/XXXX so i reached back out to XXXX who never returned my call. Called XXXX and was told that it would be XX/XX/XXXX. Check amount today, XX/XX/XXXX, and still no deposit. Reached out to XXXX AGAIN with no answer and to return back XX/XX/XXXX. Representatives not giving consistent info, are very rude, supervisors never answer their phones and constantly interrupt.
03/09/2019 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CO
  • 80005
 Web
NetSpend has a product called Skylight One that allows people to sign up with an email address and get their paychecks deposited to a prepaid card of some sort. This company, however, does not verify the email address when signing up, and someone else has used my personal email account. NetSpend refuses to correct this entry in their database, do I continue to get messages for this customer, which has revealed to me the person 's first name and last 4 digits of the prepaid card signed to them, which I consider to be a data privacy beach. NetSpend support representatives tell me there's a " security reason '' ( their words ) that block them from correcting their system and removing my email address, which is now also a CAN-SPAM violation, do I'll be pursuing a complaint there as well.
06/05/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 91601
 Web
I received a NetSpend gift card from my XXXX nephew for XXXX. I tried to activate it and was told it was a credit card. I let the customer service rep know I did not want a credit card, I just wanted to get the funds off the card. I was told I couldnt use it as a gift card. I replied that my XXXX XXXX nephew bought it off of a gift card rack at XXXX XXXX, how could it not be used as a gift card. After getting the run around I hung up. Today, after a few weeks, I have cooled off and called again today. I was told the same story, but the customer service rep at least was willing to see if she could make it a gift card instead. I was put on hold and when she came back on line she told me the card had expired. I asked how could it have expired when the date on the card showed XX/XX/XXXX?
11/07/2015 Yes
  • Prepaid card
  • General purpose card
  • Fraud or scam
  • TN
  • 37659
 Web
I begin receiving text messages on XXXX/XXXX/15 from a Company call NetSpend. The first message said reply yes to enroll, thought I was deleting but hit reply button, but did not send I closed the message. Then I immediately begin receiving messages from them saying my card ending in XXXX is activated. The next XXXX message starting saying how much was available after a purchase at XXXX I received XXXX messages like this. I looked up NetSpend 's phone number on the internet, the person I spoke to said it was a prepaid card. She said these cards can be purchased at XXXX XXXX, XXXX, etc. I advised her I did not purchase their card and that this is Fraud. She advised that I text the number XXXX and send a message with the word STOP, which I did. I believe this company is committing fraud.
02/09/2022 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • CA
  • 95603
 Web
On the XXXX of XX/XX/2021 my employer XXXX XXXX XXXX XXXX XXXX contacted Netspend ( Skylight One ) Bank and had my account closed with {$15000.00} still in the account and prepaid card. When trying to contact the bank/company they could not enter into the account nor aid me with withdrawing the money my employer had deposited. After trying to contact my employer numerous times regarding the money still in my account they blocked my phone number and refuse to take any calls. The bank refuses to aid in any way to withdraw or transfer the money from that prepaid account onto a seperate bank account saying I need to contact my employer so they can allow the withdrawl or transfer. My prepaid card no longer works and I can no longer make purchases using the card or withdraw money from ATMs.
01/31/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • ND
  • 58501
 Web
A company called NetSpend has twice sent me a debit card in the mail that I did not ask for. From what I understand, they gather people 's personal information, create a debit account in their name, and send them a debit card in the mail. The debit card had a phone number to call to activate the card, but said to just ignore the offer if I did not want it. It bothers me that a company opened a financial account in my name that I did not ask for. No, I did not activate the card, but I believe they would have had to create an account beforehand to be able to send me a card in the mail that was ready to be activated. I think this practice should be illegal. And I believe that it could increase identity fraud if there are financial accounts being created in my name that I am not aware of.
01/10/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Can't close your account
  • WY
  • 82001
 Web
My XXXXXXXX XXXX XXXX XXXXXXXX XXXX Being the executor of her estate I contacted Net Spend. They gave me a list of the documents they need to resolve the matter and issue a refund. They gave me a reference # XXXX I submitted the documents. You have to wait 14 Days to contact them. First they said I needed to resend a copy of her photo I.D enlarged, then they said I have to send a copy of XXXX XXXX XXXX and her I.D to garnishments. When I called to see what was going on they said I would have to resubmit documents to garnishments. Because they were not received. It has been since Approximately XX/XX/2021 since I started this. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I had to find other ways to fulfill her final wishes. They have done nothing but make this money impossible to get.
02/02/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AL
  • 361XX
 Web
On XX/XX/XXXX I was able to transfer {$400.00} from my Netspend Control Card Account to my Netspend WU Card Account. I was able to make the same transaction on XX/XX/XXXX for {$500.00}. Today XX/XX/XXXX I now and currently have been on the phone with Netspend for almost 2 hours. I have spoken with 4 different people. I'm being told that they aren't able to do this type of transaction or the system will not allow for it to be done. When I point out the dates and the amounts of the previous transaction no one can give me a logical explanation. I'm very frustrated because I need access to my funds and being a customer of Netspend for over 5 years or more this is truly concerning. Both cards are Held by XXXX/ Netspend . As a consumer, I feel something is not quite right and need answers.
11/29/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NY
  • 11236
 Web
Netspend charged me too many fees .they refused to dispute a transaction fraudulently made in another state. Then they closed out my account and told me they sent a check that I never received after almost 2 yrs. They also informed me that they sent a check to an address that doesnt belong to me and told me theres nothing else they can do. These reps are rude, they hang up on u and when I ask to speak to a manager they say they are the manager or no speaking to a manager wont make a difference. This prepaid card Netspend and bank is a disgrace. Even their advertisement is wrong. They over charge fees and they dont secure your money as they should and are not willing to give back when they XXXX up. I just want people to have a heads up about this company because they are a legit scam
03/07/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • FL
  • 324XX
 Web
On XXXX XXXX I received a phone call from my bank asking me to verify my information in order to receive payment from IRS of XXXX. After speaking with my bank ( within minutes ) my account had been debited for XXXX. I immediately called the bank back ( the number on the back of my card ) and told them I think I may have just been scammed. I instructed the bank to immediately just close my account and mail me a check. I have called Netspend multiple times regarding this issue as I have yet to have access to my XXXX. I was told on XXXX XXXX that a check had been mailed and given a bogus tracking number. I filed a police report the night of the happenings and I have sent over all required paperwork. I keep getting a run around from this bank ( Netspend ) and would appreciate any help.
06/15/2016 Yes
  • Prepaid card
  • General purpose card
  • Fees
  • PA
  • 151XX
 Web
I signed up with net spend and then signed up for their direct deposit depositing well over XXXX a month. I also was told by ace checking cashing to enroll in plan that charges flat fee each month where I wo n't be charged per transaction. I never pay attention to my net spend account until lately in which I noticed they been charging me a dollar per transaction when I called their customer service to be enrolled in flat fee each month. They are refusing to listen to call and refund me. The second card I got I automatically called and did the same thing and enrolled in XXXX this year. If there rep made a mistake and did n't enroll me not my fault and they need to refund me. Tired of this company that has nothing but foreign people who do n't speak good XXXX and who are rude as ever
08/31/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • FL
  • 34120
 Web
A XXXX dollar prepaid debit card was purchased for me. The company was Netspend. The card number on original card was XXXX. When trying to " activate card '', I was told I had to switch this over from a temporary gift card to a " prepaid account '' in my name in order for it to work. The prepaid card number is XXXX. Now, when trying to find out the balance and use the card, I was told that I was being charged a monthly fee I was never told about that took my entire XXXX dollar gift I had to begin with. The company scammed me to switch to a product where a fee would get charged so they could basically take my money from me. I was never given the option to us the gift card as it wouldn't even work, which is what prompted me to call when they told me I had to switch to make it work.
07/12/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Problem with a company's investigation into an existing issue
  • Difficulty submitting a dispute or getting information about a dispute over the phone
  • TX
  • 75243
 Web
On XX/XX/2018 I purchase a NetSpend prepaid card in the amount of $XXXX for my son to use on his XXXX games. I active the card in my son's name and social security when I got home. I have some issue with the activation so the next morning I called Netspend to inquire why their was an issue. I was informed by the rep that my son was too young to get the card and I would need to submit my information if I want get the card in my name. I told the rep I did want to send my information to Netspend and I would like my refund back. I was informed that I would get my refund within 14 days it's been a month and 4 days and I have not received my refund I called every day and they informed me that it been escalated to their accounting department and I should wait everyday is the same story.
03/25/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 92404
 Web
On XX/XX/23 my bank allowed XXXX transactions for the same amount and to the same place. Totaling {$1900.00} after the investigation they refunded me back XXXX transactions totaling {$720.00} the rest they said we're done by me. Which shows the level of incompetence. Reason 1 was because I shopped there before which is a lie. I never have. Reason 2 something about not changing my pin number. It says on the transaction debit used no pin so it makes no sense. I tried and tried to reach someone for at least a better explanation to no evail. Customer service isn't advance to explain things. It's been 3 months and I got no reasonable explanation. Also if I committed fraud why refund XXXX oh the transactions at all. Please help it's a lot of money they want to steal from me. Thank you
08/21/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Problem getting a working replacement card
  • NM
  • 870XX
 Web
My XXXX year old daughter received a prepaid VISA card from NetSpend with {$10.00} on it for her birthday. When we called to try to activate it, we were informed that the card is expired. The expiration date printed on the card is XX/XX/2025, currently three and a half years in the future. NetSpend claims no money was ever put on the card. They offered to send a replacement card, but stated that there would not be any money on it if they did. I asked what good it would be to send me a card with no money on it, but they couldn't answer. I asked what would happen to the money on this card. Would they just keep it themselves? They said there was no money on it again at first, but then said that yes they would keep it for themselves. This company is seizing a child 's birthday gift.
04/08/2022 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Unauthorized transactions or other transaction problem
  • OK
  • 744XX
 Web
XX/XX/2022 I went to XXXX and did get released until XX/XX/2022 during my incarnation netspend allowed an unauthorized person to access my account deactivate my debit card and then issue TO THE FRAUDSTER ANOTHER CARD. They then accessed {$2000.00} of my arpa money issued by my tribe. When I got out of jail I called my card to Chek my balance only to learn the XXXX was gone so from there I started a dispute and was denied because netspend said I benefited from the money that was in my account. Like I told netspend there were only XXXX people who put money on my books and I told them who they were. I also stated that if I did benefit from any money then I would only dispute the money I didn't benefit from and still yet they still deny me I have proof of my incarnation as well
03/08/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 90630
 Web Servicemember
I am the custodial parent of XXXX XXXX children who receive federal and state benefits because their father is XXXX and the other is a veteran. I purchased a PayPal prepaid card to keep their bunny safe during travel and while we were moving. XXXX will not allow me access to the childrens money even though I have provided proof of identity proof of old address and proof of my recent mailing address along with my Social Security card and two government IDs. I have made it clear that this money belongs to XXXX children and that it is our money that we put onto a prepaid card for safekeeping that the company does not have the right to keep the money away from the children by continually asking me for the same identification and address information I presented in the first place
10/24/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 32257
 Web
I enrolled in Netspend prepaid card service. I had my paycheck direct deposited on XXXX/XXXX/XXXX. I called to see what my options were as I had not received the actual card yet. I was told I was limited to ACH transactions until my card arrived ( still waiting for my card ). So I have no access to my money whatsoever until that day comes. But I had bills to pay, so according to the netspend website i sibmitted bills for payment via ach. Following netspend instructions for ACH payment. They charged me a {$5.00} " service fee '' then rejected my auto loan payment as well as my cable bill payment. How is it fair to that they can debit my account for a service fee, but i cant use my own money to pay my bills? What is the service im being charged for? To have my payments denied?
12/02/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with customer service
  • AZ
  • 85013
 Web
I received what looks like a real credit card in the mail from Netspend. Their website says they do prepaid debit cards, that's the only way I know what it is. I didn't order this and suspect it's fraud. There is no way to contact Netspend to ask why I'm receiving the card. The phone number is just a recording tree that doesn't answer my questions and won't allow me to speak to a person. I was a victim of identity theft this year and want to make sure this is not part of that. The card has my name on it and all the usual terms and conditions paperwork that would normally be included with a debit/credit card. I also read online that some people are being issued their stimulus payment through NetSpend but I already received mine so I shouldn't be receiving a second one.
08/28/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • VA
  • 20147
 Web
BRINKS XXXX ACCOUNT / NETSPEND CORPORATION On or about XX/XX/XXXX, I received a package in the mail to my home that contained a fully ready to use pre-paid debit card. The card was embossed with my name and a new account number. There were all the customary legal disclosures and activation instructions including a ACH instructions for me to send to my payroll company for direct deposit. Only issue, I didn't ask for the card nor did I authorize its issuance. I have never provided my personal information to Brinks XXXX XXXX. The company would not tell me where they got my information or how they used it to send me a card. The company said they often collect info from vendors and sometimes use it for marketing. This is a marketing tactic that is highly risky and deceptive
10/16/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CT
  • 06511
 Web
XX/XX/XXXX expecting a deposit from netspend/XXXX and did not receive called them only to be told they are having a problem with ACH and are holding payments, XX/XX/XXXX still havent received my hard earned money ( some customers were complaining they havent received theres in over 5 days ) I couldnt imagine, they have no further details they cant even give me a Estimated time I am a single mom with kids I have bills to pay and they are holding my payments! There is a whole forum of a group of people also complaining and they get no response or reason for this hold and how long they will be holding our direct deposits this is completely unacceptable, people are talking about suing, I need reasons for this issue and when netspend/XXXX customers will be getting their money
02/23/2023 Yes
  • Money transfer, virtual currency, or money service
  • Traveler's check or cashier's check
  • Problem with customer service
  • DC
  • 20019
 Web
My account was closed on XX/XX/2023. Due to 3 opened disputes I was told that they would send the money to me in the form of a check if any money was returned back to me. The total amount ended up being {$390.00}. I was told to expect a check in the mail from 7 to 10 business days. Then on Sunday XX/XX/2023 I received it. I then promptly submitted it for mobile deposit to my current bank. Because the next day XX/XX/XXXX was a bank holiday I had to wait for approval of the submission of the check until the XXXX. However on the XXXX it was rejected due to inability to verify the check. I was advised to call my bank to verify its authenticity and I was told by an agent that they could not and would not do that. I asked for any kind of verification but I was still refused.
06/03/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • OK
  • 73012
 Web
I signed up for a " XXXX XXXX '' offer within the XXXX XXXX XXXX/NetSpend ) app on XX/XX/2022 and made qualifying purchases on XX/XX/2022. I didn't received the incentive within the stated 14 business days. When I called XXXX/XXXX/NetSpend, I spoke with numerous support team members who told me that this offer does not exist, or was not through XXXX, or some other variation of that. Nobody on the XXXX phone support team is even remotely familiar with their app or offers. They are just an outsourced overseas call center. There is no way to reach people who work at XXXX to provide screenshots or proof that the offer exists or that I met the requirements. I have proof of the offer via timestamped screenshots and proof from the merchant that I made qualifying payments.
03/12/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • VA
  • 243XX
 Web
I put {$500.00} on this account around the XXXX of XX/XX/XXXX i had {$100.00} paid to my XXXX XXXX phone account then it got locked by netspend ... .i contacted them they said they would not unlock card they must send me another in mail.I protested because i had set up automatic payments XXXX XXXX and others.Three days later I got my card from XXXX XXXX. A card number XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX cv code i try to use it is locked i call company Netspend # XXXX i treated very rude i was threatened by Represents.of a permanent locked account because i questioned sending my drive license info., birth cert., medacare insurance info to them ... .then cheing ( female ) did lock my account with out reimbursing my money.I am considering legal action/ law suit!
09/17/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem making or receiving payments
  • IN
  • 47150
 Web Servicemember
I opened a bank account with netspendallaccess/ metabank online. I call the number on the back of the card to activate the card number and card account with the secure flashpay and routing number. They always say the account is open and ready to go but it doesn't seem that way. I am having issues with them a netspend corporation phone number is XXXX. My account number is XXXX routing number XXXX and my secure flashpay number is XXXX. The name on the account is XXXX XXXX XXXX XXXX, I have two netspend prepaid visa cards connected ( 1 ) ending in XXXX ( 2 ) ending in XXXX. I am XXXX yrs old born XX/XX/1983. Last four of my social is XXXX. I reside at XXXX XXXX XXXX, XXXX XXXX Indiana XXXX. I can be reach at XXXX. Thanks for your time and I hope we can settle the matter.
01/22/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Advertising and marketing, including promotional offers
  • Confusing or misleading advertising about the credit card
  • CA
  • 91344
 Web
I was given a Netspend Debit VISA as a gift. On the card it says to activate call or go online so I went online instead. Filled out the form then its asking for my SSN. I stopped then I received an email stating that they put a hold on the fund unless I email them a photo copy of my SSN, DL and a current utility bill. I sent an email that I do not want to open an account and simply just want to use the gift card. Their respond was to call their XXXX number. When I called, its asking for the last 4 of the SSN. I dont have any so Im hoping if I waited I would be transfer to live customer service, instead it hanged up the call. I sent an email again and they keep referring me to call the number when I specifically mentioned that I did and I cant get no one to speak with.
01/26/2016 Yes
  • Prepaid card
  • General purpose card
  • Advertising, marketing or disclosures
  • MA
  • 023XX
 Web
i keep receiving emails from Netspend prepaid XXXX, this is their email : XXXXXXXXXXXX They keep coming ( XXXX so far ) thanking me for applying ; i will be receiving my card soon ; directions on how to activate. I DID NOT APPLY FOR A CARD FROM THEM OR ANYONE ELSE. I called all XXXX credit companies and put a 90 day fraud alert also paid {$5.00} to freeze XXXX of them. I did save the emails but was careful NOT to go to click link. I did cut and paste the first XXXX to address bar to check out who they were. It looked like a legit site and said if you receive unsolicited emails from them it was phishing and to forward the email so i did. But probably a mistake on my part because as stated above i keep receiving them. I have Not received a card as of today XXXX/XXXX/16
10/04/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • IA
  • 500XX
 Web
XX/XX/19 I have purchased a pre paid card from XXXX in XXXX Iowa. I put {$40.00} on the card at XXXX. I went to activate it and it wouldnt work so I call the helpline and tried it through a XXXX ( the employee ) she said she couldnt help me Im not eligible for the card. So I asked why and she couldnt tell me. So I asked for the Superviser and finally a male came on and told me I wasnt eligible Because I had a card previously With them and it had suspicious activities on it and that made me not eligible. So I asked how can they sell pre paid cards to the public if some are eligible and some arent. That doesnt make any sense. Thats what prepaid cards are for. The man told me there is nothing more they can do for me and I will receive a check in 7 to 10 business days..
07/03/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • TX
  • 75771
 Web
I had a dispute open about several charges totaling about {$970.00} through NetSpend all access s prepaid debit card They deemed that the charges that were on my card were not in error even though I did not make the charges and I was unable to ever speak to anyone in the dispute resolution department and I have called multiple times waiting on hold for an hour hour and a half 30 minutes 45 minutes different variables of time and every single time the phone hangs up on me when I finally get a human on the phone I'm going to fix the income I need all my money I did not make those charges if cameras are pulled back or FDIC laws are followed I should have already had my money back this was in XXXX maybe XXXX update later but I still haven't received any of that money.
07/13/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TX
  • 78251
 Web
I got an email saying that my prepaid card materials had been returned as undeliverable, and that I needed to update my physical address. I spoke with one associate earlier this morning, about XXXX and he said that it was marketing, not to worry, etc. I called about XXXX later this morning and she was trying to verify my SSN and it wasn't pulling up my account. I told her I didn't know the physical address on file since I never applied for it in the first place. I got a little frustrated saying that since I got the email, that the account had been opened without my knowledge. She said that she would close the account and that they would forward it to their ( other ) department and that no further action was needed, except to contact the FTC and file a complaint.
10/06/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 92503
 Web
I was sent a Brinks prepaid Mastercard from Netspend today ( XX/XX/19 ). I did not apply for this product nor did I authorize any issuing of this card. The card was unexpected and was ready to activate. I contacted the provided numbers on the activation sticker and the mailed information. I was not able to speak to anyone. I was just funneled back to the activation hotline. When I contacted Netspend I had the same issue. I was sent back to the activation hotline. If this product had fallen into the wrong hands this would have been a disaster. I did not activate the card due to the fact that I did not agree or request it to be mailed ot me. I also didn't think I should agree to terms of service once again because I did not request the card in the first place.
11/19/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 78640
 Web
XXXX XXXX they want me to verify my identity. Since i tried to transfer money into the debit card to use on XXXX XXXX XXXX. Already had {$21.00} in the card. They want me to email them my paycheck stub, social security number and governed issue ID through email. I wanted to close my amount, since they were not helpful, and return the remaining funds back. They said they could not until I give them the documents in order to get my money back. Tried to talk to someone but argued with me because, I had them on speaker phone, since I'm hard of hearing, while they recorded the conversation. Then they hung up on me and froze my account right after the call. Could not log back into my account. Can't even get documents from the XXXX XXXX XXXX since they locked me out.
09/28/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 741XX
 Web
i contacted netspend to file dispute on card and they closed my account completely i cant access any info on line whjen ive called netspend they tell me dispute will be settled by XX/XX/2022 but will not issue a card for my peov isional credit when i called on XX/XX/2022 i spent 2 hours on phone and still not able to access account to see tranactions no card issued and no info giving claim number XXXX AMOUNT XXXX i ask about 10day provisional credit and they keep saying you will get update on XX/XX/2022 when dispute was filled on XX/XX/2022 i just spoke to supervisor who was of no help they are blocking me from viewing transactions online or the phone i cant find out anything attached is XXXX XXXX report of transfers to card ending in XXXX which are all fraud
07/14/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 33461
 Web
I have had an account with this company with direct deposit of my paychecks for 5 years. I checked my account balance on XX/XX/XXXX and noticed a charge for {$99.00} made at a XXXX station in XXXX, FL on XX/XX/XXXX that I knew was fraudulent because it was not my purchase. I immediately called Netspend and cancelled the debit card and filed a dispute of the charge. I advised them that this purchase was not made by me. I was provided a case number and advised that it would take them 10 business days to investigate the matter. On XX/XX/XXXX I received an email from them stating that I had to submit a request in writing within 10 business days for refund of the disputed charge. I submitted the written request on XX/XX/XXXX. The issue still has not been resolved.
08/05/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MO
  • 652XX
 Web
On XX/XX/2023 I purchased PayPal PREPAID Mastercard from XXXX in XXXX XXXX. I loaded {$40.00} on at the time of purchase. When I went to activate the card I was told that I was not approved for the card and that I am not able to use the card. I have been dealing with this issue since XXXX, the customer service now just places me on long holds and do not return the phone call. They are rude to me and will not help me in anyway. I have read the cardholder service agreement and there is no reasoning on why I should not be able to activate and use card. it says nothing about being Approved to use card anywhere in the service agreement or advertisement. I want a full refund of the {$40.00} plus the {$2.00} activation FEE in cash. The same way I gave it to them.
05/26/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 93536
 Web
Bought a netspend card on XX/XX/22, and followed all directions to activate it. Got an email response from them saying they couldn't activate it because my info was not matching. Someone else used my info. 2 hours on the phone with two different reps and they couldn't transfer me to a fraud department. They just wanted to activate it for me. XXXX told me I had to go through netspend, they couldn't help either. Nobody can help me prevent this fraud. This company is helping commit the fraud since they can't help stop it. All it is, is a XXXX {$25.00} card so my daughter could go on her XXXX XXXX trip where it's cashless. Now, I find out someone has their name on my ssn associated with credit cards and netspend has no fraud department that anyone can talk to.
07/17/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • AZ
  • 85203
 Web
I submitted a dispute with Netspend and they only pad 3 of the charges disputed as part of a lost card others were denied without explanation and their customer service was unwilling to connect me with there dispute team just explained they concluded fraud did not occur when it was over a lost card and if they believed me and disputed some after and in-between why did they not believe me for other claim XXXX they denied. They also added my last valid charge i made on account for XXXX to dispute which wasn't even connected to my lost card and added it as well to dispute when i explained to their customer service multiple times that it was my last purchase and i wasn't disputing it and also informed them via email to there dispute team this same information.
10/19/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Advertising and marketing, including promotional offers
  • Confusing or misleading advertising about the credit card
  • PA
  • 158XX
 Web
I recieved a Prepaid NETSPEND Credit Card in the mail that I did not ask for ... The tag line is " Welcome Back '' with my name under it. The mastercard circles are also on this mailer. This made me believe that someone had applied for a card in my name or that something else was happening. After reading the small print that this was a Prepaid card and that NO credit reports were pulled and that no application had been sent to generate this mailing and that I was to dispose of this securely if I did not want it. If I wanted it, I would have asked for it. It is not right for companies to send faulty advertising trying to XXXX consumers into stuff that we don't need. The only recourse I have is to report them to my State Attorney General 's office and you.
10/16/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • UT
  • XXXXX
 Web
This is regarding Netspend which offers XXXX dollar bonus to XXXX the referrer and referee when the referee orders a new card and loads it with XXXX dollars. I have been refered by my friend and I have ordered new card and loaded that card as well with XXXX dollars and satisfied all the requirements for the XXXX dollars bonus which never got credited. I have been calling customer care representatives multiple times and every time i get an assurance that my card will be loaded with the bonus. However, it never happens. I have contacted at least 10 times to customer services of Netspend and every time they assure me that I will get the bonus by next day but it never happens. I have met all the requirements for the bonus but we have not received the bonus.
11/13/2015 Yes
  • Prepaid card
  • Payroll card
  • Managing, opening, or closing account
  • MD
  • 21237
 Web
I have direct deposit put on my card weekly. I tried to log into my account on line and there was a block put on my card. I received an email and a text about the block and called to inquire and get the block released. I have called this company FIVE times and keep getting agents that speak very broken XXXX who make me go through answering security questions before telling me they have to transfer me to their " Fraud '' department. I am literally put on hold for 20 minutes at a time and go into a voicemail asking me to leave a message and I will receive a call back the next business day. This is totally UNACCEPTABLE. A small portion of my paycheck is direct deposited weekly and I can not believe I can not get immediate assistance and access to my money.
03/16/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • FL
  • 32503
 Web
NetSpend locked down my funds with no notification and no explanation after 4 years. Considering they also screwed up my tax return direct deposit, this was the last straw. They locked me out of my account and my toddler daughter 's XXXX funds for several days and then closed my account and are mailing me a check in 10 days. Every day I called they would only read me a list of reasons it " could be ''. I sent the govt issues documents ( drivers license, W2, social security card ) they said they would respond in 6 hours. I had to call every day. For days. Never told me why. They block access to my baby 's funds for 15 days, ruining spring break for both my children and said they have the right not to give an explanation. Dont trust them with your money.
06/27/2015 Yes
  • Prepaid card
  • General purpose card
  • Fees
  • TN
  • 37013
 Web
I have been with WU for about XXXX years. Recently they changed their debit card to Netspend and started charging approximately {$2.00} per transaction. I called and spoke with them and they told me in order to stop paying the fees for every transaction I need to pay a monthly fee instead. The old western union card which I had up until a year they never charge a fee for a transaction except for adding adding money to the card which was the attraction of using the card. Now no matter what amount they hit me with a XXXX fee. so if i spend XXXX I have to pay XXXX. They get to collect interest off my money. i have a XXXX prepaid debit and they only charge a fee when making the deposit onto the card. see attached ( XXXX ) which is my account ledger.
07/25/2015 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • MN
  • 55343
 Web
Well I have had problems with accessing my account online and that is the only way I can get any information or do anything that has to do with my account other than getting money. Everything else is impossible because that 's the only way you can .I 've emailed the president of the company ( Netspend ) that is were my government XXXX gets direct deposit to. Now I have been contacting them about this problem for 5 years. I just recently have emailed there President twice now and he had some lady contact me and all she could say is to click on forgot password well I have tried XXXX of times over the years and I told her that and nothing even if I call they just have me do what already have been done XXXX of times before and that 's the far as it gets.
12/14/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 18940
 Web
I purchased a phone online from boost mobile on XX/XX/2022. I did not like it, and returned it on XX/XX/XXXX. I got a notice of delivery approx XX/XX/XXXX. To the factory. It was in perfect condition. XXXX refused to deal with this or refund me. I went to NetSpend to see if they could dispute it. They gave me XXXX credit for the refund. XXXX XXXX. Posted on XX/XX/2022 at XXXX PM Debit : Adjustment for Claim # XXXX - {$130.00} That is the withdrawal of the refund they issued sometime in mid XXXX for that amount. I returned the phone in perfect order, with all parts and receipts in original box. No one assisted me at boost customer service, or in store. It is wholly unfair that NetSpend reneged their refund without any reason to me XXXX XXXX XXXX
04/06/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • CO
  • 80234
 Web
Hello. Netspend simply closed my account for no reason. I submitted the identity documents that they provided and they sent me a message telling me We have received your documents. Unfortunately, we are unable to verify your identity with the documents you provided. All U.S. financial institutions are required by federal law to verify specific customer identity information. This account has been closed. If there are funds remaining on this account, a check will be issued to the cardholder at the address on the account or funds may be returned to sender, depending on the origin of the funds. For additional information please contact Customer Service by calling the number located on the back of your card. Thank you. XXXX Customer Service
02/14/2017 Yes
  • Credit card
  • Transaction issue
  • TX
  • XXXXX
 Web
Was overcharged for a hotel stay on XX/XX/XXXX and have asked for the overcharge of XXXX be credited back to my account. I have provided documentation proving that there was an overcharge and have gone back and forth with Netspend Dispute Resolution Dept for months now without any response or correction of said charges ( see attached information for details ) I am looking for resolution for CLAIM # XXXX - that I have sent numerous requests dated XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX and I get the textbook response that I would be contacted within two business days regarding this claim ... and have yet to hear back from NetSpend regarding this issue..
05/21/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • IN
  • 464XX
 Web
OMG... I have been with NETSPEND for XXXX yrs. 1st off that's why I haven't Changed banks. Well Our home was being foreclosed on, My Husband XXXX XXXX XXXX XXXX Received a letter on a federal housing authoritXXXX Heading ( HUD ) to be exact. In our desperation to save our home we hired the " Federal Housing Attourney " that they said they were. Well Gave them XXXX $ in XXXX XXXX XXXX $ in XXXX we had court date XXXX called to ask if our Attorney would be there ( premier legal services ) & was told they aren't Attourney s. So I fired them & told NetSpend they are fraudulent & misrepresenting themselves... Also said Do Not let them take anymore $ well XX/XX/22 they took another XXXX $!? I DISPUTED all charges and got my 1st response Not FRAUD? HOW?
03/07/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • MO
  • 65803
 Web
Westen union NetSpend. I have account with them in XXXX of 2022 they took XXXX $ from my account they said to cover a delinquent balance on an old account with them. I explained to them I had the other card but never used it never accessed online nothing. They said that money was deposited to the card and withdrawn to a debit card ending in XXXX or something like that. I don't have a debit card ending in those numbers they stated XXXX told them it's obvious someone hacked the account and took that money. They should trace the name associated with that debit card they would see it's not me. I want my XXXX $ back. They should never have taken it without contacting me to see if it was me making that transaction.obvious it's not me. Acct # is XXXX.
10/21/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 95991
 Web
I've XXXX a victim of identity theft per mail theft and have filled identity theft with the IRS and have my from XXXX XXXX XXXX XXXX XXXX my afvadavate of identity theft from from the IRS and have had my pay pal Master card pre paid account whipped out I've XXXX a victim of unauthorized transactions and have since disputed the charges with pay pal Master card directly with no avail they simply just denied my claim with no error found and are completely useless when I call in for help from the customer service number from deninying me accesses to not willing to help what's so ever in reoping my cases please help XXXX XXXX Account number XXXX Claim number XXXX Claim date XX/XX/2023 Claim amounts {$2500.00} Trans dates XXXX XX/XX/2023 XXXX & XXXX
11/28/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Company closed your account
  • CA
  • XXXXX
 Web Older American
For the last 10 years, my wife has gotten her Direct Deposit on the 1st day of the month deposited in he Net Spend account, until Net Spend closed her account in XXXX of 2022 keeping {$230.00} which they have refused to send her or remit to the depositor, XXXX XXXX XXXX XXXX. For some reason or another, they are intent in not sending or remitting the money, knowingly and intentionally causing my wife to be admitted to the hospital where she has been for the last 4 months. My wife has been put through XXXX, I have been unable to be by her side, since I can not afford to drive the 160 miles to see her. Net Spend has caused so much harm to us who count on every dollar to meet and deal with our obligations. Just wish Net spend would meet theirs.
01/21/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • NM
  • 87120
 Web
I received a Brinks Money Prepaid Mastercard in the mail. The card displayed my name, and came to my home address through the mail. I have not requested the card, and am not sure if it is a scam. It does appear to be very shady practices, and possibly illegal. The card has a activate telephone number to call, and a bank routing number and account number. The routing and account number is not my personal bank or account but it is alarming that the card is requesting I send a copy of my employment check. I do no know how Brinks obtained my name, and address, but I am concerned it is possibly fraud, or illegal consumer practices. I do not wish to receive any offers of credit or any other financial services from Brinks Money Prepaid Mastercard.
05/02/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • IN
  • 463XX
 Web Older American
I received an unsolicited mailing from NETSPEND in XX/XX/XXXX offering me access to a prepaid debit card. The mailings have continued one per month going forward into XX/XX/XXXX. Each envelope is addressed to a different individual. All have been mailed to my home address. I contacted NETSPEND customer service in XX/XX/XXXXasking the mailings to be stopped. The representative could offer no assistance so I asked to be connected to a supervisor. I was put on hold for one hour and then my call was disconnected. I never spoke to he supervisor. I did not attempt to reach out to NETSPEND again. Please advise as to how I can stop these fraudulent mailings from continuing. I would like to stress that I have never requested any offer from NETSPEND.
09/04/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • LA
  • XXXXX
 Web Servicemember
This is a problem that had repeated itself I buy books, he advertises {$69.00} but charges {$590.00} and he does not warn Also the website was rigged so you cant refresh or goback without being charged. They site is full of spyware and malware and they know it, there is no name o the website, also they found away to bribe Netspend into faking fraudulent transactions and helping them get away. The is against Louisiana laws Netspend Claim # XXXX phone XXXX I claim racism because if i was white or Spanish this wont happen alot XXXX Billing help XXXX they give no name and will not verify who was the investigator, and what proof do you have I got the order. Card ending XXXX is a duplicate fraud. This time change account numbers with new cards.
10/21/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • CA
  • 95361
 Web
I have prepaid visa card Netspend account. I 've had this account over a year with no issues. I get my paycheck direct deposited to it.within 2 hours of the last direct deposit there was a {$300.00} physical atm withdrawal taken from my account in a location very far from me. and another transaction in the same amount in what appears to be XXXX. I filed a dispute claim right away and was told their investigation would take 10 days. it has now been ten days. I contacted them and was told I would get an update in 3 days. they still have not credited my account and I am acquiring late fees and facing shut off notices. this was XXXX of my paycheck and I am at a loss with no money to survive on and no information that this is getting resolved.
02/22/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • NC
  • XXXXX
 Web Servicemember
A few weeks back, I got a Netspend card in the mail, stating I was prequalified for the card. I did not need one, nor did I want one, so I shredded it. Then I forgot about it. The following week to week and a half, I got an email from Netspend with a subject line about activating a card. I deleted that email. Fast forward to today. I have received yet another email about activating the card. I then remembered the card from a few weeks ago. I then opened the email. In the email, there was an HTML graphic stating I had requested the card, and they are willing to help me to activate the card, with a link to help information. Below that graphic, there is a series of text. In that text, there is a mention that the email is an advertisement.
06/07/2015 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • VA
  • 23464
 Web
I brought a XXXX debit card. I loaded XXXX on the card. At XXXX. I tried to activate the card.and was told I ca n't activate becuase there is a restriction on account. Representative said she will send a email to have it removed in 4 hrs. The next day I called to check on the status is the Restriction. The automatic machine allow me to complete activation. XXXX I finish it said my balance was XXXX. I asked customer service, they said it was a debit for XXXX i owed net spend from XX/XX/XXXX I have filed bankruptcy in XX/XX/XXXX and it was discharged. Also I do n't understand how I owe money on a pre paid card. When I asked for proof of debt they said they do n't have it. And to be honest the last time I hand net spend was in XX/XX/XXXX.
10/05/2016 Yes
  • Prepaid card
  • General purpose card
  • Managing, opening, or closing account
  • CA
  • 902XX
 Web Older American
I gave a NetSpend Debit XXXX card to my XXXX year old daughter as a gift. The amount I purchased was {$120.00} There was an additional fee of XXXX, so the total paid by me was {$120.00}. When my daughter called to activate the card the service representative requested her social security number and her drivers license number. She gave the service representative this information and only to be told that they could not verify her identity and the card could not be activated. Calls to NetSpend 's customer help line XXXX does not provide access to any customer service rep. The caller is cut off after a few minutes even after providing requested personal information. An email to NetSpends Customer service address has gone unanswered.
08/11/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 75104
 Web
I contacted my bank after I was unable to resolve the billing error with the XXXX XXXX. XXXX XXXX stole XXXX from my card ending in XXXX. I canceled my renewal membership but still to the payment in XX/XX/18. Which was whole day before my renewal date of XX/XX/18 It was also hard to reach someone at XXXX XXXX so I contacted my bank whom I thought would protect my money. I sent an email with no response from the XXXX XXXX. On the recording message about billing issue it says once a payment is process it will not be refunded. So basically I cancel my membership in time but since they took the payment early I can't get a refund. When I disputed the charge with my bank on XX/XX/2018. They said XXXX credit will be issued on the dispute.
11/02/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • NY
  • 148XX
 Web
I received a card in the mail and was unsure why. I read on XXXX it could be anything from a promo to government benefits or money owes from previous jobs. I spoke with two people in customer service who were very well coached to not give me any answers except to activate my card or close my account. I said I didn't want to sign up for anything, but didn't want to close the account without knowing if someone was sending me money. They informed me they can't tell me unless I activate the card. I asked if they send promo cards and they would not answer me. I have no idea if I am supposed to activate this card, but it sounds like a scam to get me to sign up and well coached customer service who can only answer questions if I sign up.
12/22/2016 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • TX
  • 75052
 Web
XX/XX/XXXX in an attempt to make my water bill payment for {$110.00}, I added the mistake and put {$1100.00}. Upon receipt of confirmation of the transaction, I immediately contacted Netspend to request they reverse the pending transaction. They stated I needed to contact the merchant to have them submit reason authorization should be released, etc. I informed Netspend that the merchant stated payment had not been processed, so therefore, they do not have the funds. The merchant agreed to help me out and sent a receipt to Netspend stating that they would only process the initial payment of {$110.00} for the water bill. Upon receiving the receipt from the merchant, Netspend still refuses to release my {$1000.00} back to my account.
10/29/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • NJ
  • 085XX
 Web
On XX/XX/XXXX, I received a completely unsolicited envelope from the Company Netspend 'All-access ' ( XXXX XXXX XXXX, XXXX, TX XXXX ) containing a card bearing my name, an account number and expiration date, and a security code, which appears exactly like a real credit or debit card. Again, I never requested any such card from this company, and do not know how they got my information. Also included is a 'direct deposit form ' bearing a routing number and account number for an account which, again, I did not request to open and have no interest in. I think and hope that they don't actually have any of my money, but the mere appearance of an account opened in my name that I did not request is panic-inducing and extremely deceptive.
09/07/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • TX
  • 78613
 Web
XX/XX/XXXX I contacted Netspend regarding an email welcoming me and requesting that I activate the card that I had received. I called Netspend because I did not apply for a prepaid card and asked them to confirm if I had an account opened with them by someone due to the email I received. They refused to give me any information because I did not have the card in question as I kept explaining that I did not want a card nor did I apply for one. I called them because I was concerned about fraud or identity theft. I wanted to k kw why I received the email since I did not apply for any prepaid card account. They told me they couldn't help me and to contact the FTC. After, many attempts, they refused to give me any other information.
12/14/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 95621
 Web Older American
My car was vandalized & my purse was stolen on XX/XX/XXXX, I immediately contacted XXXX XXXX ( Netspend ) & informed them that my card had been used at XXXX while I was at the park walking my dogs. They canceled my card. I have been on the phone with them for a combined total of over 4 hours trying to get the stolen funds returned to no avail. these are the amounts : Debit : Overdraft Fee assessed due to {$210.00} transaction on XX/XX/XXXX at XXXX XXXX XXXX XXXX XXXX XXXX XXXX at XXXX XXXX - {$20.00} XX/XX/XXXX XXXX XXXX # XXXX XXXX XXXX XXXX XXXX {$4.00} XX/XX/XXXX XXXX # XXXX XXXX XXXX XXXXXXXX - {$210.00} XX/XX/XXXX I believe it says the XXXX because those were the dates the charges posted not when the charges were made.
10/26/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • IN
  • 46222
 Web
I had XXXX taken out of my account XX/XX/XXXX & XX/XX/XXXX, I seen it in an Email and not my regular messaging from NetSpend Ace elite, I tried to order XXXX XXXX Saturday it wouldn't go through for {$12.00} and some change so I tried checked my balance in my account it stated wrong username and password. it went to a XXXX XXXX XXXX in XXXX XXXX Va, I have tried Several several times to speak to the reps there about my account, they keep giving me the run around over and over again, I even just ask to send a statement to my home I was denied. I reported my card being fraudulent on the same Saturday They were suppose to freeze my account. But I'm still getting notifications about it and not on the regular Messaging for NetSpend
03/24/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IL
  • 60432
 Web
XX/XX/XXXX - XX/XX/XXXX Fraudulent Transactions On My Card Were Made! I Called Early XX/XX/XXXX To File The Dispute And As I'm Speaking To The Agent She Adds In That There Were More Transactions Being Made That Same Morning ( Clueless )! I Had No Access To My Account Login So I Wasn't Able To See Anything Going On. I Found Out By Calling To Check My Balance And It Wasn't Near What It Should Have Been Because I Don't Use The Card! {$880.00} Was Spent -Netspend Pre-paid Card! They Said It Matched Previous Transactions But I DON'T USE THE CARD! They Told Me I Would Be Credited On Two Separate Occasions Providing Emotional Distress! Now They Closed The Dispute Saying No Error Was Made It Was Me! Please Help! Those Were My Savings.
12/14/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NC
  • 27406
 Web
My account was accessed by someone that used my personal information to gain access to my NetSpend account and used a card that they sent to that person ... that person spent all of my money in different states ... I noticed that this occurred on XX/XX/22 and cancelled the card and reported fraud..the dispute department denied my claim because they said my device id was used to do transactions ... I sent NetSpend my identification card to show that I never authorized or made any of the transactions... I need help..I am out of over XXXX I need help getting my funds back.. I sent the letter from NetSpend and transaction history ... I live in XXXX NC and the transaction history shows different states that transaction happened...
03/10/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • NC
  • 286XX
 Web Older American
Within the last month we have received 2 Netspend Prepaid Mastercards at our address with names of individuals that we do not know and that have never lived at our address. First card received was issued to XXXX XXXX and second card was issued to XXXX XXXX. I called the toll free number and refused the card from the first mailing. I could not speak to a Customer Service Rep by using the number provided because it's an automated system and there's no option to speak to a person. Why are these cards issued with our mailing address? 1. XXXX XXXX # XXXX XXXX XXXX XXXX sent from Netspend 2. XXXX XXXX # XXXX XXXX XXXX XXXX sent from WesternUnion Netspend Both mailings have a return address of : XXXX XXXX XXXX XXXX XXXX, TX XXXX
09/07/2016 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • TX
  • 763XX
 Web
My account was used to make purchases I did not authorize. When I noticed these transaction the same day they were made I reported to Netspend XXXX/XXXX/16. On XXXX/XXXX/2016 I received an email that the dispute was started and gave me a dispute number. There were XXXX transactions totaling around {$700.00}. I get XXXX and that is my only income and I have no money to survive. Netspend is refusing to credit my money back pending the investigation and told me I have to wait till XXXX/XXXX/2016 to find out the results. I had possession of my card the whole time and I dont know how this happened. But the charges were for uninversal studios in XXXX and XXXX XXXX!! Some of the transactions have cleared but some are still pending.
08/31/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • FL
  • 33064
 Web
On XX/XX/22 a charge was made to my netspend card without my authorization. It was a case of credit card fraud. Tha amount was {$77.00}. I explained to the card provider that I did not authorize this charge. They have since said that they have investigated, and the charge is valid. It is not. They have sent me a letter stating that they can provide me with documentation proving the validity of the charge. I have requested this information XXXX weeks ago and they have not mailed me any such proof. As a matter of fact, no such proof can exist. Again, the charge is fraudulent. I would like Netspent to refund my money plus the cost of my time and energy chasing them for XXXX months about something that is their responsibility.
04/20/2022 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Fraud or scam
  • NY
  • 10466
 Web
To whom it may concern My name is XXXX XXXX and I'm extremely upset on how Netspend has made a error and now won't fix their mistake. On XX/XX/XXXX I made a transfer to my actual bank account of {$3700.00} and I have proof because I took screenshots and it said it will be available XX/XX/XXXX and said I only had a balance of {$100.00}. The next day my XXXX XXXX was hacked where {$2200.00} was moved to a wan na be XXXX XXXX and it the subject they put my I got you. I was sleeping when this hack happened. I noticed in the morning and called netspend right away. Im a victim of fraud and now no one can assist me. I saw recently that a XXXX XXXX was hacked and a lot of customers were hacked and money stolen out of their account.
04/12/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NJ
  • 08094
 Web
I purchased a NETSPEND prepaid card from XXXX. I called to activate the card and due to after hours I couldnt reach anyone and the card could not be used even though I gave XXXX my XXXX $ and now I have a card with XXXX $ on it I cant use. The company NETSPEND told me they would send me a check and somehow knew the amount, but the card was bad. For some reason Im still waiting for the check in my mail, I dont believe they were NETSPEND XXXX and I believe my phone is hacked cause the same ppl answer all the time. I need an investigator to help me. Ive had identity theft. I call the number in the card and Im always in hold and now the number on the card cant be noticed on the site. Could it be NETSPEND or THE ACT IF HACKING?
06/12/2021 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Managing, opening, or closing your mobile wallet account
  • GA
  • 30188
 Web
My Pal closed my account for no reason. I live in GA and my ex husband got a hold of my debit card and used it. I called Pay Pal to let them know and I was the one that was punished even though I had a divorce decree stating he has to pay me back. When I tried to remove my funds they closed my account. I have XXXX money and in need of the XXXX they will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for weeks but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
03/04/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 94534
 Web
I tried to activate a netspend prepaid visa. I was asked to send my government issued ID and a copy of my social security card via email to them. I asked that they email me a link first to a secured email, and she would only answer to send it to XXXX. When I asked if they were US based, she ignored me for more than 30 minutes and finally admitted that they are not. And she insisted that I send all of my personal information via unsecured email to them to verify my name, date of birth and address. This was not to verify my social security number but she insisted that I send a copy of my card. She didnt answer my questions. She ignored me several times during the call. And even sat on the phone while I filed this complaint.
04/03/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • VA
  • 24502
 Web
XXXX XXXX Purchased a {$300.00} NETSPEND XXXX Debit Card at XXXX XXXX in XXXX XXXX XXXX, XXXX, VA XXXX for my Grandson ( who is XXXX XXXX ) I thought I was purchasing a gift card. XXXX - we can not get the card activated- we have called and called but nothing works XXXX - current XXXX will not go to a live person nor can we get prompts to work XXXX calls will not be answered or if they are you are routed to another automatic response. I got a " Live '' person at this number by the name XXXX - I asked to speak to his Supervisor - he put me on hold ( dead line ) held on for several minutes but it seemed to be a dead line. We have spent about 2 hours today trying to get this card activated so we can get the {$300.00}.
10/03/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • NY
  • 10002
 Web
This is regarding my checking account at XXXX XXXX checking account. There was a {$5.00} inactivity fee debited on my account on XX/XX/XXXX at XXXXXXXX XXXX. The term is Inactivity ( after 90 days w/ no XXXX ) {$5.00} per mo. {$5.00} per mo. I have a {$25.00} deposit on XX/XX/XXXX at XXXXXXXX XXXX Also a {$25.00} deposit on XX/XX/XXXX at XXXXXXXX XXXX XX/XX/XXXX is still within the 90 days after XX/XX/XXXX. I called in several times and asked about the fee terms, the agents told me that the system is accurate by XXXX. This is no sense since the fee is debited at XXXXXXXX XXXX. Then they say there is nothing they can do. I would like to speak with a supervisor, she put me on hold for an hour but no one took the line.
12/18/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 92407
 Web
On XX/XX/2021 my phone was tooken and a unauthorized transaction took place. The person had my phone and accessed my by hitting forgot password in which the system sent a temporary pass code to my phone via text messaging. Then transferred {$100.00} to himself leaving.me with {$4.00}. I reported it right away to NetSpend. I also made a police report and pressed charges. Sent a letter and documents with report number. I did everything I was supposed to do. My claim was rejected. The person that did it was arrested and is in jail facing charges. The bank just says they can't find an error. And they are right there was no error. But there was an unauthorized transaction. What else do I need to do. Do I get a lawyer or what?
01/30/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with customer service
  • FL
  • 32506
 Web
Netspend I got a netspend reloadable debit card for XXXX. During registration, I was forced to give them my social security to have access to my money. I was very apprehensive about giving them my private information. When I initially given the card as a gift, no where did it say I would have to give them my social security number. But I did it anyway because it's a lot of money. Two days after the registration, I receive a a replacement card with my name on it. My first name is completely misspelled. I can't get a hold on any human and the auto system doesn't fix my problem. So now I'm stuck with a card I can't use because my name is wrong on it and I can talk to anyone to fix it and they have my social security number.
09/21/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • VA
  • 23060
 Web Older American
An unknown party attempted to defraud by spending around {$500.00} on goods. That vendor contacted me, confirming I had not placed the order. NETSpend had the funds designated as Pending. After demanding a XXXX way call with the vendor and netspend and me, netspend demanded an email confirming extensive information, which the vendor sent that moment. Netspend has still not credited me for the funds. AND then I got an email from Netspend saying my account was on HOLD and I needed to contact them and order a new card. My funds would be held up for a long time ... they would not allow me access to the funds, insisting that the hold could not be removed. This is my social security money they are holding on to. Reference XXXX
10/09/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • TX
  • 78753
 Web
I ordered a pair of shoes online from XXXX and when I received them I didnt like the way they looked. I decided to return them to a local XXXX store for a refund upon arrival I was greeted by a store clerk that assisted me for a refund using my credit card ending in XXXX I was expecting a refund using that debit card later on that day around XXXX a refund totaling XXXX was deposited on my card. The very next day Im checking my balance and it was in the negative balance as someone took it. I contacted my financial institution ( NETSPEND ) and they told me its on hold for verification so I sent In everything I had from XXXX for proof of the refund and netspend keeps denying my documents and dont want to release my funds.
11/23/2015 Yes
  • Prepaid card
  • ID prepaid card
  • Unauthorized transactions/trans. issues
  • CA
  • 90048
 Web Older American
I purchased an IPod from XXXX online. While the transaction went through, I tracked my order on line after I got a message that read order cancelled. I contacted Ace/elite Net spend and a Customer representative informed me that the " money was still there '' but had been frozen after a few days of the transaction and referred me back to XXXX. When I contacted XXXX they reported they could not 'pull their money. Again XXXX asked me to go back to Ace/Elite Netspend and a Clerk advised me to get back to XXXX and requests XXXX makes a Request in Writing!!! XXXX this time, I felt Netspend is playing games with my money and I request my money, but I am being shuffled around. I am demanding my funds effectively immediately.
12/25/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • FL
  • 320XX
 Web
I purchased what I thought was a prepaid debit card from NetSpend, but they are something totally different I suppose. I tried calling to activate the card, but I fail the automated " security test '' because the social security number " does not match [ their ] records. " I never gave them a SSN. So I talk with a rep and no matter how hard I plea with them not to send me back to the automated system, they do anyways, and after failing the security test a second time, I get put on hold for 10-15 mins until it just hangs up and I start the process all over. 'NetSpend was sued by the FTC in 2017 for doing this exact thing. How did these cards wind-up on the shelves of the XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX
05/22/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • KY
  • 42701
 Web
I have a NetSpend card and was charged by a couple merchants I shouldn't have been. I filed a dispute and one vender returned my funds to them but they are holding it till the other company does the same. It has taken months. This has put me and my XXXX kids in a financial bind. They have my money from the one merchants and are keeping it to draw interest for their own benefit. They told me first I would get it back as soon as NetSpend received it. Now they are saying they won't until the other 2 disputed accounts are finished being investigated. This is really hurting me and my family so much. They keep saying a manager or the dispute department will call but they never do. I want them looked into if at all possible.
01/06/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • IN
  • 46304
 Web
On XX/XX/2019 my account was charged XXXX from the University of XXXX. This was an unauthorized purchase. around 10 minutes later a second charge from the University of XXXX appeared with the same amount XXXX. When I contacted the people at Netspend I was told once the purchases were no longer pending they would be removed. They were not. When I contacted Netspend the second time I was forced to report my card stolen and an investigation was opened. I was told that would be resolved within 3-5 business days. Again no result. Now every time I call ( 4 times so far ) I get a run a round or a different answer. It has become clear that this issue will not be resolved and that this company is attempting to steal from me.
10/30/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem adding money
  • GA
  • 30328
 Web
Account will not allow me to establish a checking account as advertised. I established this account and Netspend wrongly cancelled it. As a result of a previous complaint, Netspend, who was in the wrong reestablished the account, however, the savings feature of the account was frozen out until XX/XX/23. On XX/XX/23, I attempted to reestablish the savings account feature of this card. I was unsuccessful, due to an " unknown error '' and called the customer service line as instructed. Multiple calls to overseas customer service yielded no resolution. With four calls, I have received four different answers, of which none of them are true. As of today, I am still unable to use the savings account feature of this card.
10/28/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • TX
  • 77504
 Web
On the XXXX of XXXX this year ( XXXX ) I received my tax refund for the amount of {$14000.00} on my brinks prepaid account, as at the time the deposit arrived I was XXXX for over XXXX weeks, when I got out and attempted to login to my account I was puzzled to find out that the entire amount on the account has been spent fraudulently. I attempted to contact Brinks ( which is a subsidiary or Netspend ) SEVRAL TIMES but they kept taking me back and forth, I attempted the dispute online which they said would take up to XXXX to come to a full conclusion, XXXX has passed and nothing was done nor a refund. Right now I can't even log into my account because the online access has been restricted asking me to call.
11/11/2021 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 90744
 Web
XXXX, 2021 to present day XXXX, 2021. Net spend skylight has my pin blocked on my permanent card they had sent me in the mail. I had just transferred the funds from my temporary card to my permanent card XXXX XXXX, 2021 used for one week and it's blocked... i have continually sent them document after document through emails and constantly it is too dark, my ss. CARD is not the right color. They ask for a copy of bank statement. My I.D . HAS been sent numerous times and can't even tell me if there is money in there 3 of my pay checks are in there. And Will not release it. This is the no. I callXXXXXXXX I will have to move unable to pay my rent... i have no money. I have to borrow to eat ... ..its XXXX ridiculous
12/08/2015 Yes
  • Prepaid card
  • Payroll card
  • Unauthorized transactions/trans. issues
  • CT
  • 06457
 Web
on a sunday, I went to a free atm to get money after church to pay my tithes and for gas money for work I knew exactly how much I had. Nothing was available. called the skylight card and they told me a transaction had been made I asked them when and they stated that day. I informed them I was at church. They then informed me that the company that made the deposit did a reversal and that they would have my XXXX back on in XXXX hrs, I called back they stated they mailed it to my physical address. That is the last that I have heard from them I contacted the agency and was told they said they would mail the check to them. I do n't know why they have not either mailed the check by now or placed it back to my account.
06/03/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • PA
  • 18064
 Web Servicemember
We were unable to activate the card. The card was purchased so that my teenage son could safely purchase items/services online ( XXXX, digital content, etc. ). It wasn't until my son attempted to register the card that he encountered issues because he is not 18 or older. We have purchased cards before that did not require this age requirement. The packaging on this card did not indicate on the outside of the packaging that it required the purchaser to 18 or older. When we communicated the problem to NETSPEND we receive an automated email response stating that we would be contacted for follow up ( received XX/XX/2020 ). We have submitted follow up correspondence ( XX/XX/2020 ). We have not received a response.
04/21/2017 Yes
  • Prepaid card
  • Payroll card
  • Advertising, marketing or disclosures
  • NC
  • 28144
 Web
Net Spend sent me a card for which I did not apply. This is an actual chipped card, with embossed numbers, and my name on the front. I was under the impression that this practice was illegal, as it made the recipients of these cards easy targets for identity theft. I have never had any contact with Net Spend, and until about XXXX minutes ago, when I opened some mail, was completely unaware of their existence. I am appalled that any company would be so reckless. It is negligent on their part to send out a card, to my home, that could so easily be activated by someone other than myself. Their business model is predatory and unethical. They charge consumers a ridiculous amount of fees for using their own money.
02/26/2017 Yes
  • Prepaid card
  • ID prepaid card
  • Fraud or scam
  • MO
  • 63116
 Web
Did not authorize the account and customer service representatives refuse to provide me with who or what company provided with my information. Company information provided was netSpend for a " consumer partner ''. Transferred multiple time but was unable to actually provide me how they received my information. The first individual was XXXX at ext. XXXX that was unable to close the account or provide me with the information. The next was XXXX ( employee no. XXXX at ext. XXXX ). XXXX accidentally deleted my account number after I asked to speak to her manager. XXXX also briefly me on hold to obtain the information and did not have the information when I return. Getting actual person was next to impossible!!!!!
04/15/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • TX
  • 75227
 Web
On XX/XX/2022 I opened a dispute with Netspend regarding a service I paid for that I did not receive. I paid for the service on XX/XX/XXXX, Im the amount of {$2000.00}. The company refused to refund my money, I submitted text messages, voice recordings and a timeline of of events to Netspend of communication between myself and the individual/company. Netspend did not honor the provisional credit while on my dispute results, I was told to call back in 10 days. ( XX/XX/XXXX or XXXX ) I called back and Netspend told me to call back XX/XX/XXXX and that I did not qualify for the provisional credit. I could not get a clear answer on rather or not they attended a chargeback on the individuals/company account.
03/07/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 91401
 Web
Company : Netspend XXXX XXXX Actions taken : Email sent to XXXX Excess difficulty during the online activation process of the prepaid card. This complaint does not include diffuculty due to personal information during activation process such as social sec number, ID verification, etc. This complaint is due to difficulty accessing the Netspend account in order to activate the card with an email address that is no longer resolving. I am asking Netspend to assist in the activation of the card via email, as their website does not have the functionality available to assist me. In other words, their technology solution does not provide the functionality required to activate the card without contacting support.
09/03/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 19144
 Web
I purchased a prepaid net spend debit card from XXXX XXXX, in the amount of {$45.00} I followed the instructions in order to activate my card. Unfortunately, the card wouldn't allow me to activate, not allow me to have access in usage of the card I spoke with net spend about the issue that was encountering After speaking with more than five representatives, that appeared to be quite incompetent in assisting me I was informed that the card was not only restricted I would be issued out a check for {$39.00} within ten business days It's been over two weeks since this problem has occurred Net spend, or XXXX XXXX has not refunded my money Kindly rectify this matter please Cell ( XXXX ) XXXX Thank You XXXX XXXX
12/21/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 95301
 Web
I have an ace elite account thur net spend n have an account for a few years now. I received a txt message to call them n I did n when I called they said my account was closed due to me doin something with my account but couldnt inform me of what I did. They said that there was no one I could speak to bout it but all they could tell me is that I was unable to open a new account n that my account was closed infinitely. I asked what I did wrong n they said they couldnt tell me thats all it said. I asked could I file a complaint n they said that they didnt have anyone for me to complain to. I said then I guess Ill have to file one with the financial protection of consumers affairs. So now thats what Im doin.
05/04/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • TX
  • 794XX
 Web
I filed a dispute with net spend regarding charges made on my debit card acc # XXXXclaim # XXXX these transactions were not authorized by myself NetSpend sent my government direct deposit back there was no notification to me and deemed me as no longer eligible for a card, why because I made a legal claim in this dispute I consider a bad customer, so i would like to file this complaint I would like my funds to be placed back to me, if not please give.me your reason for not refunding my funds it's my understanding that the financial system must show that I had knowledge of disputed transactions if this is there position please forward me all information making me a bad customer as well a fraudulent criminal
05/20/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • GA
  • 302XX
 Web
I used my card to order a product over the phone in XXXX 2016. In XXXX 2016 when I noticed another charge, I called the company I ordered from XXXX to advise them that I did not receive the product yet. I was told they would track it and have resent to me. That never happened so on XXXX16 I filed a dispute with Netspend to get my money refunded as XXXX was giving me the run around. I was initially told that the claim would be complete within 45 days. Netspend continues to advise me that they are working on the claim but it has been past 45 days and still no resolution. I am also getting the run around from them as well. They refuse to tell me the process or what steps they have taken to get this resolved.
08/24/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NV
  • 89156
 Web
I had my stimulus payment deposited in my NetSpend XXXX XXXX XXXX account. I verified funds deposited at atm. {$1700.00}. I went to withdraw money a week later at the ATM and the balance was XXXX. I opened a dispute for the entire amount stolen. They ended up giving me {$1500.00}. back into my account. The missing {$230.00}. They kept as a fee for the dispute. My gripe is how can they charge me a fee to get money back from they're mistake. This is on my XX/XX/2022 transaction statement. There were no transaction 's done by me until after the account had been recredited the funds. The made a mistake and paid over a XXXX reoccurring charges without my card being used and without any authorization from me.
08/25/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • VA
  • 23454
 Web Servicemember
I was sent a Brinks Armored Account debit card in the mail. The card is embossed with my full name, address, and an account number. I never requested this card, and it seems as if an account has already been opened. Usually when I get these unsolicited promotional cards in the mail they wont be embossed with my name. And they will usually include an OPT OUT statement, which this one did not. I tried calling customer service to ask about it but they wouldnt let me get through to an actual person without giving my social security number. Now I dont know if someone signed up for the card using my information, or if its just a deceptive unsolicited advertisement. But can we put a stop to this sort of thing?
10/21/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • MS
  • 38930
 Web Older American
Each time I use my card to make payment to XXXX my information is used to make unauthorized purchases. Recently on XXXX XXXX I received a call from XXXX 's XXXX asking me to confirm a purchase, the agent and I agreed that it was a fraud purchase. I contacted my card company after speaking with the XXXX 's XXXX agent to advise them that the charges were not authorized, the XXXX agent cancelled the card and mailed out a replacement. The funds were left pending on my account now XXXX wants me to purchase a fax machine to fax over my fraud statement that I made to XXXX 's XXXX. Because I do not have access to a fax machine my funds will stay pending on my account, PENDING : XXXX XX/XX/2022 XXXX XX/XX/2022
11/11/2021 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • IN
  • 46311
 Web
I get charged several excessive fees when I use an ATM only one time within a day. My account appears as if I made multiple visits. My auto pay has been declined when no money is deposited on card. I feel this to has caused me to be charged excessive fees. My card has been positive on several occasions and declined. Then the company holds my money in a pending status for 15 to 20 days. Sometimes more than the charge. And while the money is gone the fees pile higher and higher. It's a profit scheme to charge fees where no circumstance would have existed had the money in the account not been put on hold. I'm sick to my stomach as I have tried for nearly a year to remedy these kinds of actions.
11/07/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Changes in terms from what was offered or advertised
  • PA
  • 19125
 Web
I signed up for the Ace Flare prepaid card. When I signed up there was an offer that advertised an account opening bonus of {$100.00} after you had a direct deposit within the first 60 days of {$500.00} or more. The bonus would be paid in 30 days from that. It has been not only 30 days but even 30 business days ( I was told this after I inquired after 30 days ). Then they told me I needed to have a {$500.00} direct deposit for 3 months in a row, although I can find nowhere on the terms/conditions where this is listed. I have contacted them several times but the agents were either unaware of the offer ( still listed on their website, by the way ) or were saying things about the 3 months of offer.
04/05/2017 Yes
  • Prepaid card
  • Payroll card
  • Fraud or scam
  • OK
  • 731XX
 Web
I have a skylight payroll card. In the paperwork it ststes if you use their ATM there will be no fees. Yet when i used it to check my balance it charged me a XXXX every time. I used an ATM out of their network and wasnt charged a XXXX. There are checks with this pay card that can be used to take your paycheck off the card all at once that you 're supposed to go to XXXX or XXXX to cash. Yet when i tried to use th8os service NOWHERE will cash them anymore. So i called the contact number to cancel the check and have the money put back on the card. They told me it would take 3 business days to put the money back on the card. After 4 business days it still was n't there and i got evicted because of it.
12/05/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • MA
  • 01420
 Web
Transaction done at ATM. Bank is not disputing the charge. XXXX NetSpend hasn't even sent the dispute to the bank for them to fill out. It's been well over a week now. N I still have gotten no right answer from NetSpend. Except that they are currently working on it. There is nothing to work on if the bank isn't disputing the charges. I have spoke to bank manager personally and she assured me that as soon as they received it. They would release my money. NetSpend has me on edge with this they are acting as if they are trying to give me my money back. They are rude and no matter who you speak to you get a different answer Everytime. I just want my money back so I can close this account with NetSpend.
02/13/2017 Yes
  • Prepaid card
  • General purpose card
  • Managing, opening, or closing account
  • NJ
  • 080XX
 Web
I made a debt purchase at XXXX. I decided to return the purchase but did not have my debt card I used to pay for it. They informed me as long as I used a debit card the refund should go through fine. Netspend reporded the return as fraud. I emailed them the receipt I had as proof it was a transaction I did yet they claim to be unable to release my money. Their claim is that my only option is for the store to certify the return and the netspend will send them funds ( reverse return ). Store claims this is not an available option once the merchandise has been returned. I have been going back and forth with Netspend for a year now to close my account completely. I have run out of options and patience.
02/25/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • OK
  • 744XX
 Web Servicemember
I have been dealing with this company since 2013. I have had several accounts and have been trying to receive all the funds from each account for three years. The representatives have been very difficult with me and have requested such things as Military records XXXX, BIRTH RECORDS, SSN AND DRIVER S LICENSE TO PROVE WHO I AM. TO THIS DAY I HAVE NOT GOTTEN FUNDS FROM THESE ACCOUNTS. THEY ALL CAN BE FOUND UNDER. XXXX. XXXX A XXXX... Can you please help me get my money and stop this company from their politically directed tactics. I am a top member of the intelligence community and feel my personal identity is being used by this company as well as thousands of dollars give to me by the XXXX XXXX.
07/09/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • FL
  • 32304
 Web
Skylight netspend sent me an email blocking me out of my account I sent them what they requested they refused to unblock my account kept lieng and hanging up on me and closed my account without my knowledge keeping my whole paycheck she lied stating she would mail check and stated my money was still on a card that they shut down and blocked me out of, they kept asking me for more personal information that I refused to give so I have my job tracking the check I need help suing them they put me in a position to have my lights disconnected in my home took food from my kids by keeping my check it may not be much go others but XXXX is everything to my family in these hard times this happened XXXX XXXX
03/07/2017 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • MI
  • 490XX
 Web
I was XXXX and when I got out I went to check my balance on my card and I looked online and it said that someone had ordered a new card while I was XXXX and spent all the money off of the card I filed a dispute as soon as I found out I sent in proof of XXXX and they said that they did n't believe I was XXXX that they called the XXXX and they just said I was n't there which is it said that someone had ordered a new card while I was in XXXX and spent all the money off of the card I filed a dispute as soon as I found out I sent in proof of XXXX and they said that they did n't believe I was XXXX and they 're refusing to pay back the money they 're saying I thought they 'd think I was in the hospital.
12/24/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • CA
  • 94588
 Web
Today, Monday XX/XX/2019, I received an unsolicited prepaid debit Mastercard from Netspend. In XX/XX/2019 I registered by certified mail with Opt Out Prescreen to opt out of all card offers. Netspend appears to have ignored my valid and binding opt out request. This is not acceptable. Please 1 ) penalize Netspend or their parent company ( s ) to the full extent of the law. Please also 2 ) require Netspend to delete all of my personal information from their records, 3 ) refrain from ever selling or sharing any information about me to any third party in perpetuity, and 4 ) issue a written and unconditional acknowledgment and apology to me as to each violation of law and each of my requests herein.
11/15/2016 Yes
  • Credit card
  • Other
  • NV
  • 89119
 Web
i called to report my card was fraudulently used. Later to find out it was a vendor from online and we worked it out. however. the card had been cancelled and i waited for a replacement. the replacement card arrived. it could n't be activated. the card issuer demanded license and ssn card copies. THIS IS ILLEGAL. the id i can see. the ssn card is illegal to ask for. I did n't use that card to open the account. it should n't be required now that they have my money. I have been kept from viewing my credit card histories online. charged when i want to find my balance. my rights are being stepped on. I demand action against XXXX and ask that they be shut down permanently for unbusiness like conduct.
08/29/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • XXXXX
 Web
I received an email saying that I had signed up for a Netspend Prepaid Account using my email address. ( www.netspend.com ) I tried to log in and reset the password, but this was not able to work for my email address. I live in the XXXX, so I am unable to contact XXXX phone numbers on my phone contract so I am unable to call them. They are unresponsive in email, and claim that it is a data protection issue to resolve the issue over email, depsite myself explaining that there is identity fraud being used using my email address attached to the account. They will not close the account linked to my email address, and when I asked them to call me, they arranged a call, but the call never came.
03/24/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NV
  • 89101
 Web
NetSpend was notified of the fraudulent activity on my account. NetSpend also noticed that other cards were linked to my name and social. Debit card was cancelled and I ordered XXXX XXXX rush delivery New cards and disputes were given to all fraudulent charges. Including my missing funds never accredited to my account as the funds were placed else where. Agent at NetSpend informed me that I was going to be a credit for the missing money and tax return as well as the fraudulent charges. The sum of XXXX XXXX Five months later I have not received any information or credited balance for the err on their end. They now also refuse to answer my question on complain since I have made report to foc.gov
01/06/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • KS
  • 666XX
 Web
I was hoping this would work its self out but it just seems to be getting worse. Netspend/westernunion/XXXX XXXX, I literally have 12 prepaid cards now from them, they wont stop sending them and combining them with other accounts and cancelling them this is getting ridiculous. I'm supose to have been getting my stimulus check on their and I have no idea if thats happened now or if it was rejected because they closed they account or had a block on it. All my accounts were blocked for 2days, I had them all unblocked just to see they were all blocked again. After I just took this screen shot to upload with this letter, I know longer have access to my account again they just locked them all again.
03/15/2017 Yes
  • Prepaid card
  • Other special purpose card
  • Fraud or scam
  • MD
  • 21136
 Web Older American
I received a Netspend Mastercard in the mail. I never ordered it. I called the number on the card and spoke to someone in the XXXX who said I should just throw the card away. That is pretty bad advice since anyone who finds the card could activate it. I am appalled that they sent a card that was never requested. This is an invitation to identity theft. It was very difficult to even get a person to talk to because the automated system kept asking me for my social security number and date of birth because it did not recognize my account because I did not activate my card. I did some research on line and there are lots of complaints from people who received a Netspend card and did not request one
09/19/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • MS
  • 39564
 Web
I had a fraudulent transaction come out of my Netspend bank account on XX/XX/XXXX from XXXX, the amount was XXXX i immediately called my bank and tried to dispute the transaction but they took no action. I spoke with a supervisor on that date along with a representative with the bank. After an hour on the phone they claimed their was a dispute placed. They also claimed that on Monday the charge would be reversed and I would have access to those funds. Today is XX/XX/XXXX and we still do not have those funds. I called again today and tried to repeat the dispute and was told XXXX was never filed that Friday. They placed a dispute today and said it could take 10 days before any action happens.
06/05/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • PA
  • 17201
 Web Servicemember
I purchased a Western Union prepaid Netspend MasterCard. When I went to activate the card it would not let me activate it. I reached out to customer service who said that I was in eligible to have a card. When I inquired about the {$270.00} that was loaded onto the card I was told that I have to wait for a paper check. When I asked how long that would take she said it will be sent within 10 business days upon approval. She told me that I could call back tomorrow to see whether or not my refund was approved. This is my light bill money and I feel like Netspend stole {$270.00} for me. I dont understand why I have to be approved for a refund if the card cant be activated. This is basically theft
04/05/2023 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Problem accessing account
  • KS
  • XXXXX
 Web Older American, Servicemember
Last week Western Union Netspend blocked online access to my account and directed me to contact them by telephone. The account number is XXXX and the associated debit card account number is XXXX. I requested WU Netspend explain why my account was blocked and restore access. They have not provided the feedback and support I requested. I informed WU Netspend : - I have XXXX which don't allow me to speak over a phone or manually operate a phone. -I can't use FCC relay services because I can't use my hands to operate a phone or use my voice to relay messages. - I can communicate via online chat, I can send and receive text messages and I can communicate via WU Netspend 's message service.
09/01/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Bounced checks or returned payments
  • CA
  • 92596
 Web
On XX/XX/2021 I was incarcerated I had XXXX on my debit cards and one of my debit cards were activated the other one wasn't activated but it had the money deposit on there and someone use my card they activated the card and everything without my permission spent all the money I tried to go through with them show them my bell paperwork I also them show them that I did 6 months in the county jail during the time that the money was being spent and that it was no way that I could spend it so I try to do a claim and they kept denying me kept deny me so I was wondering if there's anything that you guys can do to help me I got your stuff offline it came to my phone yes thank you may XXXX bless you
12/22/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • TX
  • 77578
 Web
This company, Netspend, sent me an email indicating that I ordered a prepaid card from them and that it would be delivered to me in 7-10 days. I did not order a card, nor have I ever heard of Netspend before this. I have called customer service multiple times and when I finally get to a live representative, they revert me back to their automated IVR. Either someone ordered this card fraudulently or Netspend is trying to induce me into a financial situation with dubious and unscrupulous methods. They should not be sending me this and they definitely should be helping me look into this if in fact it is fraudlent. They have done neither and its clear that their practices should be stopped.
03/29/2016 Yes
  • Credit card
  • Unsolicited issuance of credit card
  • MD
  • 20886
 Web Older American
I received an unsolicited 'NetSpend Prepaid XXXX ' in the mail yesterday from XXXX. XXXX XXXX, XXXX, TX XXXX. I could not find anything in the attached paper to explain what 'prepaid ' meant. I called the telephone number listed ( XXXX ) to opt out of receiving anything else from this company but the recorded message said the card had not yet been activated so they needed my Social Security number for something. I hung up immediately when they mentioned my SSN so I do n't know what the rest of the message said. I cut the card into pieces this morning and dropped the pieces into separate recycling bins. This card is issued by XXXX. There 's tons more fine print but I 'm not going to read it.
08/04/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • TX
  • 77662
 Web
On XX/XX/2020 I was at home and i relieved a text alert that someone was checking my balance on my card .Then they withdrew XXXX dollars before I could call the company .My card was used at an atm machine in another city 95 miles from where I live.and my card was in my wallet the whole time.i called to dispute the charges right away and the bank now refuses to give me my money back.i have since called the bank in the city where my money was withdrawn, I filed a police report and still the bank will not give me my unemployment back.i have had XXXX XXXX for overt 10 years and I have never had so many fraudulent charges over that time.I will be closing my account and moving somewhere else!
02/22/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • CA
  • 93003
 Web
I believe the XXXX out of Address Line XXXX : XXXX XXXX XXXX XXXX. Address Line XXXX : XXXX XXXX City : XXXX XXXX Zip Code : XXXX Is not compliant with XXXX Consumer protection. Under the name of 'NETSPEND ' Netspend Corporation XXXX XXXX XXXX , XXXX XXXX I have been receiving real credit cards under my name without ANY contact by me. They are sending real cards that can be easily intercepted and used without consumers evening knowing they had a credit card in their mailbox. SImply put, NETSPEND/XXXX is sending out credit cards out to consumers without ANY contact. The implications are very serious as a consumer would not ever know a credit card is on the way without prior knowledge.
02/22/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • CA
  • XXXXX
 Web
On XX/XX/2021, I personally reported my XXXX Netspend card stolen on the Netspend app and I subsequently placed an order for a new card. On XX/XX/2021, around XXXX XXXX PST, I called the Netspend customer service line at XXXX and several customer service agents gave me the runaround by not answering my questions after giving them a ton of personal identifying information. Each agent that I spoke with verified the information several times and ended up not assisting me with a replacement card nor have they answered my questions. Instead, they kept putting me back on the automated recording where the system did not recognize my SOCIAL SECURITY # I was able to verify my account with before.
10/16/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • DC
  • 20010
 Web
My direct deposit from work of {$1100.00} was supposed to hit on XXXX XXXX at the latest ( XXXX promises early direct deposit up to 2 days, so initially I was supposed to receive it on XXXX XXXX ). It is now XXXX XXXX and still no funds have been deposited & I'm accumulating late fees from my bills ( Which their rep stated will NOT be reimbursed regardless of the delay on their end ). They also won't give me any information on when the issue will be fixed. I was told yesterday that it would be resolved by close of business yesterday. Today came, and was told the same thing. Only to just keep playing the waiting game and getting the run around from these people playing with my paycheck.
10/22/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • GA
  • 30344
 Web
I used my Netspend card at XXXX of their " FREE '' ATMs. AFTER logging in and clicking " withdrawal '' I was then asked whether the w/d should be from Savings or Checking ( I was given the choice ) ; so I chose " Savings ''. The machine then denied the choice IT gave me and charged me a decline fee for insufficient funds ; not because the amt was n't in my saving account, but because ( from calling them ) they say they do n't allow withdrawals from savings. If you 're going to charge a fee for an option you do not allow, you should n't offer the unallowed option as a choice. Please look into this. I have saved the receipt and I 'll supply you with what you need. Thank you XXXXXXXXXXXX.
12/19/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • VT
  • 054XX
 Web
On XXXX I received this unsolicited email from XXXX ( I have no prior relationship with this company, so this is unsolicited email # 1. It also purports to have sent me a debit card that I did not request. ) " " You've taken the first step towards opening a Netspend All-Access Account by XXXX. Your new Netspend All-Access Account by XXXX materials should arrive in XXXX business days. Once you receive your Account Materials, be sure to activate your debit card and verify your identity. " " I have received subsequent emails about " activation '' on XXXX XXXX XXXX XXXX and XXXX I have not received this purported debit card, and worry that it could be in the hands of an identity thief.
12/23/2018 Yes
  • Credit card or prepaid card
  • Gift card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • IN
  • 47909
 Web
My XXXX year old mother bought 7 {$25.00} bank cards from XXXX on XX/XX/18 as gifts. The name of the card company is netspend. On XX/XX/18 me, my son and daughter which all received one each activated them. The company was told we wanted to use them as a one time charge. After trying to use them which they were all declined. We get in contact with XXXX which sold them. And netspend. XXXX was basically sorry about your luck its not our problem and netspend say they are reviewing the card. On another one they wanted my daughter to send in documents proving that she is who she is. With everything we tried. They could not let us use these cards for the {$25.00} gift cards that they are.
08/18/2017 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • NJ
  • XXXXX
 Web Older American
I have a skylight pay card and they have told me I can either write a check or use the card at specified Banks or ATMs listed in there guide to obtain cash. However I have tried writing a check and taken it to Banks listed to cash the check but the banks refused to cash the check. Also I have gone the recomended ATMs to get money but instead I have been charged {$4.00} as a fee. Neither of these options am I able to get cash. Instead I have to go XXXX and buy something in order to obtain cash. I have been forced to buy useless things at XXXX which I do n't need. A copy of their guideline and transactions will be attached showing how difficult to get the money and also fees charged.
05/03/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • LA
  • 711XX
 Web
Since 2000, the XXXX FBI office and Internet Crimes under Attorney General XXXX XXXX and in the past XXXXXXXX XXXX has been allowing Female police in the White Collar Crimes Division, target seniors bank accounts and by using Department of Education employees protected from prosecution by XXXX XXXX of the EEOC. I was harassed for reporting females who have targeted other females bank accounts and that were seniors. State Employee XXXX XXXX and Adult Protection XXXX XXXX and several Section 8 housing of seniors managers has allowed this rackateering and hacking of Debit cards. My debit card has been hacked by XXXX Supervisor XXXX XXXX in association with XXXX XXXX and FBI agent.
07/11/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • NC
  • 279XX
 Web
i bought the card at dollar general on XX/XX/XXXX and they put a hold on the card and i was trying to use the card to rent a uhaul to move and thet wouldnt take the hold off. i was calling how many days in a row and they still didnt wan na take the hold off the car. so the one day i called and told the company i demanded the {$500.00} sent in a check on XX/XX/XXXX and they said i would receive the check XX/XX/XXXX and i still didnt receive it. i gave them 3 extra days and called on the 8th and they said i had to wait more 3-5 days for them to track the check and i called today the 11th and they still told me i had to wait. im very irritated with this company.
06/05/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • AZ
  • 85711
 Web
I received unemployment benefits to my Netspend Card during COVID 19. Roughly 8k is still on th card. Despite proving that I'm me, netspend will not issue me the card. They keep telling me they sent a check but won't tell me to what address. They are basically holding this money hostage. They are telling me to call unemployment but the unemployment for COVID has closed and there is no way to reach them. They can easily fix this by sending me a check to my new address. Their customer service is terrible. I'm going to file a lawsuit against them if they do not send me a check to my new adress or send me a card with the funds on it. My dob is XX/XX/1980 ... My SSN is XXXX XXXX XXXX.
08/22/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • TN
  • 385XX
 Web
I bought a NetSpend card and put XXXX dollars on it.when trying to activate netspend locked it right off and said that my friends card had to be paid in full in order to use my card.they told me that I was on the cardholder agreement also.which I am not.i called several times trying to straighten this out.my address and phone number is same as friends but not email.she owes {$110.00} on her card and they're trying to make me pay it.i just bought my card today ( XX/XX/23 ) .she 's had her NetSpend card for over a year.my friend went online and the only person on her card is her..so does that not mean she's financially responsible? by the way they locked my card right off the bat.
10/28/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • NY
  • XXXXX
 Web
On Thursday, XX/XX/XXXX, I received a letter in the mail from Netspend. This letter contained a pre-paid Mastercard, with instructions for me to activate it and begin using it to " Get paid up to 2 days faster ''. I have never heard of this company and never requested a card -- this card was completely unsolicited. This is not an advertisement for a card, it is the card itself. From my understanding, if I were to activate it, I would either be charged a {$9.00} monthly fee OR be charged {$1.00} per purchase. I attempted to call their customer service line, but was unable to speak to a human without activating the card first. Since I do not want the card, I did not activate it.
02/15/2016 Yes
  • Prepaid card
  • General purpose card
  • Fees
  • CA
  • 94553
 Web Older American
I was sent an unsolicited prepaid card in the mail. I looked over the material that came with it carefully and saw that there was a list of fees. Among the fees listed was an " Account Maintenance ( Inactivity ) fee '' of {$5.00} per month. I am not sure whether or not I have to activate this card in order to be assessed this fee, but it seems to me that being sent something that I did not apply for and possibly being assessed a fee for not using it may be worth your attention. The company that sent this is netSpend at XXXX. XXXX XXXX, XXXX TX XXXX. Reading carefully the documentation that came with this card, it appears that I have to actively contact them to decline this card.
10/16/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • TX
  • 75087
 Web Servicemember
My direct deposit has not posted. I have two deposits, one for {$1900.00} and the other in my spouses name for {$1200.00} which are not available. The deposits were suppose to be settled on XX/XX/2018. Netspend, in partnership with XXXX, is holding my funds. I've supplied both companies with the tracer number to track the transfer and they will not give me a confirmed date on when my funds will be available in my account. They stated that the federal reserve did not send a file which is causing a delay in the transfer. Furthermore, I am aware that this is currently effecting a large number of Netspend customer 's. They are blaming the problem on a technical glitch with no ETA.
10/16/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • GA
  • 31601
 Web
I normally receive my direct deposit on Monday mornings since it is supposed to be posted on my account by Sunday night ( sometimes it will post on Sunday sometimes it will post Monday morning ). However, lately my direct deposit has been posting late Monday night and this particular pay period of : XX/XX/18-XX/XX/18 I have not received my direct deposit at all. Ive called Netspend customer care dept. and theyve continued to give me different time periods of when my direct deposit will be posted but I have yet to receive it. I have a car note that was due yesterday and if not paid by today : XX/XX/18, I will be forced to turn my car in which puts a strain on my transportation.
02/20/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • TX
  • 787XX
 Web
I received 2 Netspend pre-paid Visa cards from my Mother in XX/XX/XXXX. My Mother suffered a very tragic accident on XXXX XX/XX/XXXX and subsequently passed away in XX/XX/XXXX. I could not even look at the cards much less deal with them after my Mother 's passing. I contacted Netspend today ( XXXX XX/XX/XXXX ) as I tried to activate my pre-paid cards via their website and I was directed to call them. During the very lengthy activation process I was informed that the balance of the card was much less than I expected it to be. I was told the card was being charged an inactivity fee of XXXX every month. How can the card be charged an inactivity fee if its not even activated?
06/06/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Identity theft protection or other monitoring services
  • Problem canceling credit monitoring or identify theft protection service
  • NC
  • 28078
 Web
Reporting - XXXX XXXX XXXX XXXX XXXX, I have recently moved to XXXX XXXX XXXX, XXXX, NC, XXXX I am receiving mails related to a loan/credit application with several banks/companies applied by XXXX XXXX and XXXX XXXX on my address XXXX XXXX XXXX, XXXX, NC, XXXX. Previous house owner also didnt know a person named XXXX XXXX and and XXXX XXXX. I am worried that this might be a financial fraud, can you please check at your end and tell me what actions need to be taken from my end. Netspend All Access Account XXXX XXXX issued to XXXX XXXX on my address. I prefer email communication as I can't remember each and every complaint Im making for this. Thanks, XXXX XXXX XXXX XXXX
01/04/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • SC
  • 29020
 Web
My first question is if I don't give you my personal information. Example if I give you my personal information and authorize you to check. We could find and resolve. NetSpend XXXX a fraud alert came about. They sent me a text message block my card. Then I called and confirmed to block my card. They sent me a new card and they put it on another account. Which is mine with no money. I have called several times and had this money transferred. To the new account. I have to eat sometime. And it's still not there and when I call they put me through the same process. Also someone has all my electronics. My emails phone numbers. They might even contact you they're not who they are
08/17/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NM
  • 882XX
 Web
On XX/XX/2018 I went to the XXXX XXXX and purchased a PayPal prepaid debit card and loaded XXXX dollars on there. After getting the card I called and tried to activate it. I was transferred to customer service cause they said something was restricted. Once on the phone with customer service she said they she was unable to activate the card. I didn't understand why she couldn't activate a prepaid card cause it's money I put on there. Is this a possible scam? She went on to tell me that there's nothing at all they could do and would send me a check in the mail for the amount I put on the card. She never specified about the restriction or anything. I just want my money back.
10/10/2022 Yes
  • Money transfer, virtual currency, or money service
  • Debt settlement
  • Fraud or scam
  • VA
  • 242XX
 Web
someone stole my id ss card an made there own stuff. they have got my unemploment for the whole time that i was soppose to receve it an also a biness grant start up thay have bought a house an a number of cars an trucks in allit is over a XXXX dollers i also have letters saying that i have receved ssi for XXXX an never seen a XXXX the law at XXXX XXXX va has a report and i know who it was that stole it well most of it they are really trying to kill me or hurt they are taking the money an paying people to do it if you dont help i will never see 2023 and thats the truth plz help me i live at XXXX XXXX XXXX in XXXX va XXXX my phone number is XXXX i really need help XXXX XXXX
06/27/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • DC
  • XXXXX
 Web
Netspend closed all accounts, including but not limited to eight bank cards, leaving access to absolutely no funds. After numerous unauthorized transactions occurred, including but not limited to hotel charges, the bank decided to close the accounts, no notice was given and the accounts were closed by their risk management team. There's over a XXXX dollars in unauthorized/disputed transactions, but they advised there's only {$30.00} in the accounts. Netspend is trying to avoid taking a loss on the transactions by terminating the accounts and leaving the customer stranded and without money. Customer believes this situation has staged and he's possibly being framed or setup.
04/14/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • TX
  • 76133
 Web Older American
Use of card on XX/XX/20 and XX/XX/20.tried to report card lost/ stolen and sufficient information given in regards to how to have a account remains on card or weather or not my Social Security Durability amount being direct deposit to XXXX ( netspend ) account.i have tried to understand why i was given two cards which account was tied together and have had tremendous difficulty stopping charges and the blockade of both cards..it is understood that sufficient information was not given as to how to attain balance and direct deposit and weather or not cards have been issued and was hung up on after waiting twice..1 ) 45 minutes ) 2..over 2 hours without suitable resolution.
11/06/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with customer service
  • CA
  • XXXXX
 Web
Currently, I am using Netspend as payroll debt card for the past couple months. I have been their customer for over one year. However, this is the second time that someone in the company has locked my account and online access due to unknown factors. Personally, I believe that someone has a problem with my job at Netspend in order for them to lock me out of my account. I have my payroll checks going into this card every week and it seems like they are getting mad at that fact. My friends told me that this card was very safe to use but now I am not sure. I just want to know if it is okay for me to use this card or are they going to lock me out of my account for no reason?
07/07/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NC
  • 27612
 Web
On XXXX XXXX, I received an email to my personal XXXX address saying " Your Brink 's Prepaid MasterCard is on its Way. '' I have never applied for a prepaid card nor interacted with Brink 's in any way. I called the customer service line to report what I thought must be fraud and cancel any account opened in my name. The representative said she had cancelled the transaction.

Today, XXXX XXXX, I received a second email confirming that a prepaid MasterCard was ordered. This time, the email was addressed to someone named XXXX XXXX and advertised the Brink 's Prepaid Card mobile apps.

I need for this communication and the fraudulent account to be stopped immediately.

10/05/2015 Yes
  • Prepaid card
  • ID prepaid card
  • Fraud or scam
  • MI
  • 48601
 Web Servicemember
My ebenefits account was compromised and changed my direct deposit from my XXXX bank account and transferred my funds to a prepaid netspend card and used this card to withdraw money from the atm XXXX, which I stay XXXX. I never authorized this transaction and would like this matter to be resolve.I also would like to NetSpend to be investigated because I followed the FTC guidelines and forward all pertinent information to them, but I got only a hard time and told that they never received my fax of my documents after I sent them numerous times.I called numerous times and requested a supervisor because the customer representatives do n't speak XXXX which I find kind of odd.
08/02/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 76110
 Web
This dispute was filed incorrectly I have tried numerous times to correct that with this company however they have delayed and tried to prevent me from doing so. XXXX XXXX a rep from the corporate office has been corresponding with me even though he has admittedly no authority to resolve me issue this charge occurred on XX/XX/19 it is now XX/XX/XXXX. Mr XXXX idea of a resolution would be to just now submit my information to the dispute team for review even though Ive advised numerous upon numerous times that it was filed incorrectly. This is egregiously incompetent it is nearly four months since the charge occurred and they have yet to credit my account. Please assist.
02/27/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 91103
 Web
On XX/XX/2019 I got a Netspend prepaid card I used the card one time was waiting for them to send my new card XX/XX/2019 I got the new card I activated the card they said I only had XXXX but XX/XX/2019 I had put XXXX on the card I have call them at lest 10 time trying to get the problem fixed but for some reason they dont have any of my stuff right my Netspend app I have on my phone is right but they keep saying Im giving them the wrong number but the number I opened this card with is the only number I have then they keep hanging up on me they have sent me the wrong information on my online site and they are not trying to work with me the card numbers arent matching up
12/29/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Advertising and marketing, including promotional offers
  • Confusing or misleading advertising about the credit card
  • MI
  • 483XX
 Web
I received a credit card from Netspend complete with new card, routing number, and account number. I have not requested any new cards from any companies. I called them to try to find out about the card and the account. It took me over 30 minutes to get a live person to even talk to. When I told her my problem, she said that she could not give me any information since I told her it was a card I did not order. She would not verify if it was an active account or give any details. I asked to speak to a supervisor and was put on hold for over 20 minutes when the call was just ended. The number that they provided to you was not the same as the number listed on your website.
01/15/2016 Yes
  • Prepaid card
  • ID prepaid card
  • Unauthorized transactions/trans. issues
  • MO
  • 63135
 Web
I cancelled the card because I was getting unauthorized Charges, I called Netspend and asked for a new card, I got the card and called to activate, I was told that I had negative {$1.00} and was told that I had not used the card in 180 days ... .Got a new card XXXX I called XXXX/XXXX/XXXX to activate and was told that I have a negative {$45.00} this time from XXXX XXXX, who I have no clue to why I would have a charge. If I have not used the card in 180 days and the card is not activated, how can someone charge to the card, I called and asked for a Supervisor 2 times and each time I was left on hold for 25 to 40 minutes I was also told that the XXXX charge is from XXXX
06/28/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 91352
 Web
I filed a dispute with my bank on XX/XX/2023 for a purchase made on XX/XX/2023 for {$32.00}. I told them the merchant ( XXXX ) never refunded me because I was not happy with their product. The merchant claimed they refunded me but never did and I have emails with prove that I sent to my bank. My conclusion was to do a chargeback with my bank since I never got my refund from the merchant. I received the final determination from my bank XX/XX/2023 and they claimed the merchant refunded me {$25.00}. Upon checking that refund was for another transaction I did with the same merchant. I wanted to do this complaint about my bank because they are not investigating correctly.
06/12/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NC
  • 27405
 Web
hello how are you all doing! I had netspend card for a longtime no problems. suddenly my card was hacked or comprised, they are several unauthorized charges on my account. totaled close to {$2000.00}. i filed an dispute. The only give {$2.00} back out of almost {$2000.00}. and denied the other charges which doesnt make since because the {$2.00} i received was an charge from flordia . I live in north carolina the charges came from Flordia and other states i never traveled too. Iam a single mother i cant afford to lose my hard earned money to scammers. I believe netspend is not upholding the federal laws that are made to protect its consumers against fraud. ( XXXX ).
04/04/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • OH
  • 43204
 Web
XX/XX/2021 my stimulus check was sent to NetSpend. I called the IRS they notified me that NetSpend excepted my funds. I contacted NetSpend about retrieveing my funds and I was told to send a then a copy of my driver 's license and social security card. I sent all information. they received information. Customer service told me they received my information. NetSpend still has not sent me my {XXXX} stimulus check. NetSpend defrauding running a scam on consumers. It is illegally to keep people money. I need my stimulus check for food and shelter. I look at complaint s online NetSpend has been illegally stealing money from consumers causing homelessness. This had to stop
11/13/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • AZ
  • 85042
 Web
From XXXX of XXXX until XXXX of XXXX there was a charge on my Netspend card for {$21.00} from XXXX fitness that I did not authorize. I was unaware of this charge because I didn't have any way to review the charges, I was without access to internet or electronic devices from XX/XX/XXXX until XX/XX/XXXX. XXXX my son was killed, around XXXX when I returned to work, was when I started going through my affairs and saw the charge. I contacted both EOS fitness, who advised there was nothing they could do, and to contact my bank. I reached out to Netspend and placed the charges in dispute. My dispute was denied due to not being able to recognize the charges ahead of time.
11/12/2022 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Unauthorized transactions or other transaction problem
  • OK
  • 741XX
 Web
I had {$34000.00} in XXXX bank account and in less than a month its all gone. I have tried to dispute it with XXXX I have filed on identity theft.gov put a place to credit freeze but I still dont know what happened to my account. I know that I would go to the ATM for the first time, and it would say Ive already exceeded my daily limit. None of it makes sense to me. also, I found a Western Union email and when I called Western Union and told her I think I might have identity theft and that the accounts were not mine she deactivated my account and then told me that I should go to the police department because of my finances, she said that there was something wrong
03/01/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Fees or interest
  • Problem with fees
  • NY
  • 11101
 Web Older American
I purchased a netspend prepaid card for {$100.00}. I tried using it on XXXX a couple of times but my payments did not go through. I went online today to confirm that the XXXX purchase I made today went through and I noticed that not only did my purchase not go through but I was being charged an inactivity fees of {$5.00} for the past 2 months. I called to try and resolve this but both customer service reps and the supervisor I spoke to told me they could not access my account nor could they give me the balance of my account back. I want others to know they should stay away from this company. As far as I can see all they want to do is scam you out of your money
06/01/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • CO
  • 80219
 Web
I cancelled my PayPal NetSpend prepaid card due thinking it was stolen and the representative who cancelled the card said " I would get a replacement card '' that never got delivered. I've spent multiple hours and days trying to access my funds from direct deposits from the IRS and my job that were loaded on to that card and they keep telling me that account dos n't exist and card number dos n't exist after they cancelled it. I have documentation, pictures of my card and sms messages showing my transactions and deposits made to that card. the multiple representatives are not helping me with a replacement card or transferring my funds to a new card. Please help me
12/07/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • IL
  • 62226
 Web Servicemember
I am not able to close my account with the company listed below. The ACE Flare Account is established by XXXX, Member FDIC. Netspend, a XXXX XXXX XXXX, is a service provider to XXXX. Netspend, a XXXX XXXX XXXX, is an authorized Independent Sales Organization of XXXX. Certain products and services may be licensed under U.S. Patent XXXX XXXX and XXXX. I called and have gave the the following. XXXX XXXX XXXX XXXX XXXX MO XXXX XXXX XXXX XXXX XXXX XXXX MO XXXX DOB XXXX XXXX XXXX business email : XXXX personal email : XXXX I want to closed my account ASAP, Immediately. I have not used nor plan to use there service any more or in the future. Thanks in advance.
04/27/2023 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • IL
  • 60613
 Web
On XX/XX/XXXX, I began receiving emails from XXXX, welcoming me to the service. I never signed up for their service, and someone else used my email address to do that. I have been emailing constantly and they assure me they are working on it but nothing has been done. I find this lack of response extremely unprofessional and dangerous when data security should be of utmost importance to a financial institution. I am not taking more time to build a profile with this company, that I did not choose to give my business to in the first place. They want you to give them more information like phone number to them, while I already do not trust this institution.
01/16/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • WA
  • 988XX
 Web
Received a cc in the mail in late XXXX from Netspend XXXX that I never applied for. Thinking fraud I went into do a free credit check with scoresense on XX/XX/XXXX and found where this card had never been applied for with my name. I thought that was odd as it showed nothing. Because I checked my credit score I now had to jump through the hoops of canceling XXXX so they did not start billing my cc monthly for there service. On XX/XX/23 after several phone numbers finally reached one that allowed me to cancel the cc but again had to jump through hoops which is why I am filing this because I know it is illegal for a cc company to just send you a cc for no reason
10/28/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • VA
  • 23518
 Web Servicemember
My paypal prepaid account was closed XX/XX/2021. The balance on my account at that time was XXXX. I tried to communicate with the company in every way i could find. I was given either no information, or incorrect information. These attempts to correct the issue, on my part number close to fifty. after over a month of having no access to my funds i was finally able to recover slightly over XXXX XXXXXXXX XXXX. There is a remaining balance of XXXX that was not returned to me ... after many more attempts to have my funds returned. All of which i was lied to, and made to provide documents and letters. ive done everything i was told. This company has kept my funds.
06/24/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Problem with direct deposit
  • MI
  • 48066
 Web
On XXXX XXXX i had my card frozen while trying to purchase a item called customer service they explained it would be resolved quickly, however netspend then stated we need 4 documents and have to wait 4 to 6 hours for approval sent the information in yet it was always something else more they needed i did this 3 times. Now on XXXX XXXX netspend wants the impossible a custom receipt from unemployment for the direct deposit???? And no it can not be a screenshot .I explained its not possible to get that and they don't care. I've sent my ID SSC A peice of mail a screenshot receipt as well as monetary determination from the UIA pdf. Letter still account is locked.
04/23/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • MD
  • 21030
 Web Servicemember
I have had a block on my NetSpend card since XX/XX/XXXX. I have been continuously trying to reach NetSpend. I would be on hold to speak to someone and when I finally get to talk to someone ( after being on hold for over an hour ) they hang up on me!!! I was told this past Tuesday when I spoke to someone that the block would be lifted ... .but it has not. I'm still trying to speak to someone at NetSpend customer service to this very day ... no success at all!!!! Furthermore this is not the first time I have been unfairly treated by NetSpend they allowed someone to transfer funds from my card to another NetSpend customers card in the amount of XXXX please help.
03/04/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • MI
  • 49707
 Web
After 17 years of having a Netspend account, they changed their flat rate for over the counter withdrawals from {$2.00} to % 1. However, it states on their website that the over the counter withdrawal fee is {$2.00}. On XX/XX/2021 I did an OTC withdrawal, and they charged me {$8.00} fee. I called to dispute the fee same day, and was told that they didnt change their fees that it is still {$2.00}. Yet, when I called back on XX/XX/2021 the Netspend rep stated that they changed their fee to % 1 on the dollar. They never updated this change on their website, nor notified their account holders. The rep reimbursed me {$5.00} and just said sorry, and hung up on me.
12/01/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • WI
  • 54880
 Web
I do not know the exact date I purchased the card. Only that it was prepaid and at XXXX before XXXX for my XXXX meal. Upon trying to activate the card, I am told I am intelligible and that they can reopen a previous netspend account, and send a check to that address. I am no longer at the address for a previous netspend account, nor can I prove the address where I am. I am XXXX. Living in my car. This isn't the first issue with netspend. XXXX pay also stole XXXX dollars they wouldn't return back of this. This is a {$100.00} dollar transaction, and being homeless, I need the money to survive, and was assured I would have no issues as I was prepaying for card.
09/21/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • WI
  • 546XX
 Web Older American
I bought a prepaid XXXX card from XXXX. The card is from NETSPEND Corp in XXXX, TX. I put {$500.00} on the card and forgot about fees. I tried to make a purchase for {$500.00} XXXX XXXX, 2015 and the card was declined to the Merchant ( XXXX XXXX in California ) so they cancelled the order. NetSpend has put a hold on the {$500.00} and wont release it to me despite numerous calls to them. I had to use a different card to purchase the product. Netspend says I have to have the merchand send them something stating the order was cancelled. The merchant says " When I cancelled that order it went into cyber space .... '' how do I get NetSpend to release the money??
04/22/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • NE
  • 683XX
 Web
Hello, I have a NetSpend prepaid Mastercard debit card which I used to get my prior year tax refunds direct deposited into. I received a letter from the IRS that the {$1200.00} Economic Impact Payment was ready to be deposited into my account on XX/XX/20. It's now the XXXX, 7 days later, and I still have no word from NetSpend that the money was deposited. I've called them and checked my online account with them daily ; but it hasn't done any good. Surely they can't just keep my money can they? Why won't they acknowledge that the money arrived? The letter from the IRS shows the last 4 digits of my NetSpend account number. I hope you can help me. Thank you.
07/10/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • NJ
  • 08721
 Web
My Bank is Through Skylight Financial or XXXX XXXX. On XX/XX/21 I tried to pay my car insurance payment in the amount of {$410.00}. I paid this to XXXX, they never received my money so I tried to cancel it and I was charged again for my payment that didnt go through so I am now out {$830.00}. My insurance still isnt paid and will be cancelled on the XXXX. I havent paid any other bills due to half of my paycheck going missing. XXXX has been nothing but helpful to me, they have sent Skylight or XXXX everything they have asked for is regards to release my money and every time it still isnt good enough, they have ridiculous security measures that cant be met.
06/16/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • LA
  • 70122
 Web Servicemember
Today, XXXX, I receive a credit card in my name, with " netspend All Access '' listed on the front, with a master card logo on the bottom right hand side, issued by XXXX. I did not apply for this card, nor did I open an account with XXXX ( or netspend ). The card number begins with XXXX. The card was mailed via USPS, and has all the typical documents and information found in a legitimate correspondence from a financial institution. I did some research online, and it appears that many people have complained to the XXXX about the problem. XXXX 's customer service wants personal information in order to investigate. This situation is creating red flags.
11/17/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • KY
  • 42701
 Web Servicemember
Well my husband and I split up and I put money on a NetSpend card and yet I lost the card on purpose as bait trying to see if someone would steal it and so I bought other cards and loaded them they couldn't get to my money though it was just {$100.00} put up for my future. I like to leave money in my past to cover my XXXX in the future and who ever XXXX that helps me so I thought since you can't look up any account without my social security card and they pulled it up just like i thought XXXX lost that card and was trying to get it transferred to the card i have now I dont remember the exact dates XXXX or XXXX but thats why they wouldn't do the transfer
10/27/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NM
  • 88101
 Web
I had filed a dispute on a charge that was made to a merchant on XXXX to my NetSpend card after doing so XXXX resolved the issue and refunded my money through PayPal which has my refund now due to the fact I diputed the charge to my credit card company I can't receive a refund and net spend won't drop the dispute I filled on my request that it's been taken care of and is hold the dispute for thirty more days I want it dropped now I am told there's nothing I can do but what really I did it now can't reverse it and there dispute department has no contact info to talk to them it all a bigness that's now held up a large sum of money my that I need thank you
08/21/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NJ
  • 07960
 Web
In XXXX I received a NETSPEND card from my father in-law. The date of expiration on the case is " Good Thru XX/XX/XXXX ''. When I tried to use the card it did not work. I called the automated phone number and it indicated this card was expired. I spoke with the representative who was unable to help me, as I did not have exact date the card was purchase. Which my father-in-law doesn't have either as it was sometime ago and those records were lost. I do not believe that a pre-paid card should go to waste because the date of purchase can not be recalled. I've attached a screenshot of my unable to register the card and one of the card 's expiration date.
09/24/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AZ
  • 85031
 Web
Deposits where made through XXXX and online using XXXX But the funds where never posted. I reached out to customer service amore than once and I also spoke to the manager more than once but nothing was done for fix the problem. I ordered na new card and tried all over again but no nothing appeared.. The cards I used were ace elite prepaid, ace Flare accountXXXX XXXX which is XXXX XXXX prepaid. I'm having a lot of issues with the merchant withdrawal using the name XXXX where they went into another account XXXX XXXX XXXX and withdrew all of my balance.this happened last year ago present day and I'm tired of being broke. XXXX XXXX XX/XX/XXXX of this year
05/14/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Advertising and marketing, including promotional offers
  • Confusing or misleading advertising about the credit card
  • NJ
  • 07040
 Web
I have received two unsolicited debit MasterCards from Netspend. I have called the company several times using the only phone number they provide but have been unable to speak with a person. The only options are to give the credit card number or my social security number. I am concerned that they will activate the account if I give them the credit card number and I am not willing to give my social security number. I spoke to someone at IdentityTheft.gov and they directed me to file a complain but I do not believe this is identity theft. It feels like a scam by Netspend because of their way they make it impossible to speak directly with a human being.
08/28/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MO
  • 63136
 Web
Netspend Visa prepaid card ( XXXX ) was never activated, after speaking with a Netspend representative I was informed that Netspend would not activate said Visa prepaid card. This refusal to activate the Netspend Visa prepaid card was not clear of the exact reason ( s ). So, at which time, I demanded that Netspend return all funds immediately since Netspend refuses to activate the said card. I've spent {$100.00} ( load ) + XXXX ( purchase price ) = XXXX. At this point, Netspend has carryon as gangers on this refund, that is to say, it has been hard to get a representative over the phone ( to get status of my refund ) and I have yet to receive my fund.
01/17/2016 Yes
  • Prepaid card
  • Payroll card
  • Unauthorized transactions/trans. issues
  • GA
  • 30096
 Web
I called XXXX XXXX in reference to transaction from XXXX XXXX XXXX for XXXX wanted this returned to account for no services provided and they Blocked my card and living I the bought new card ending XXXX and tried activating but Netspend told me to email verification ID. Social security card. XXXX bills and I did 10 times to XXXXXXXXXXXX spoke to several foreign degrading reps then. @ XXXX XXXX XXXX XXXX advise they have email.but I will only have unlimited use and I ca n't transfer money from blocked card ending XXXX. This Is only financial Institutions in united states that is treating consumers like this and the Government Needs to shut them.down!
11/16/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • WA
  • 98006
 Web
My name is XXXX XXXX, my email is XXXX I requested this Netspend send me my statement because my old email was no longer working, i provided my social security number and date of birth and pervious address to verify the transactions, but they refused to give it to me. saying i have to remember the last few transactions i placed, which is ridiculous, if i remembered every transactions I placed back in 2022, why do i need to request statement from them. I am old person as well. I doubt anyone can remembers out of their head which date and what amount they spent!!! Please help me contact netspent send me all my statement for my account ending in XXXX
11/21/2019 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • FL
  • 337XX
 Web Servicemember
On the evening of XX/XX/19 I noticed unauthorized charges on debit card when I checked my account online at home. I contacted Netspend immediately and opened a dispute claim on the first set of charges. I was informed that I must wait until the other charges posted to my account before open additional disputes. A total of {$5200.00} was stolen from my account. Apparently my card must have skimmed and a clone created with a phony name. Netspend is refusing to reimburse the unauthorized charges claiming no error occurred. Netspend customers service offers only scripted answers and will only give you the run around from one representative to another.
10/26/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • VA
  • 23237
 Web
XX/XX/2022 my card was used in Florida at a company called XXXX XXXX XXXX for {$200.00}... I've contacted my bank ( Brinks/NetSpend ) they said it's nothing they can do until it stops pending it's been 5full business days and it's still pending and the bank say it's nothing they can do but they ask for me to provide documents explaining the situation but they can't file a dispute so why ask me for documentation? They also told me contact the merchant which I did but it's nothing she can do either due to her experiencing fraudulent activity with her account as well ..I just want to know what I can do to have my money refunded back into my account
12/08/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • TN
  • 379XX
 Web
I discoverd on XXXX XXXX XXXX that my netspend card had been canceled, I tried to use it to make a purchase and the card did not workon XXXX XXXX I contacted NetSpend to find out why my card did not workthey informed me that it had been cancelled due to Tennessee banking XXXX that XXXX told me they would send me a check for $ XXXX I should receive it within 10 business daysafter 5 phone calls and being told several times that it would take 10 more days I still have not received my checkfinally on the 5th phone call they informed me I needed to send verification of my mailing addressI have sent them the required information and still have no reply
12/15/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • CA
  • 941XX
 Web
NetSpend has flagged me as a fraud I have submitted every document they've asked for for proof of identity evidently there's somebody else trying to be me I don't know they won't say they treat me and shift me around and treat me like I am a fool they are very unprofessional this has been going on for 9 months you would not believe the stack of canceled cards that I have from them they cancel my cards and report them stolen on their own and I didn't even report it I have them I'm going to be homeless in 2 weeks these people are ridiculous and I need help and XXXX and I want rid of all three of these people and my funds transferred somewhere else
01/11/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NY
  • 10009
 Web
I received a disbursement from the XXXX XXXX on a " Netspend Disbursement Prepaid Mastercard issued by XXXX ''. Since this card has no way to withdraw a balance from it without fees, I chose to close the account, have them mail me a check, pay the {$10.00} fee. I called them on XXXX XXXX, 2021, and I spoke to an agent. I was told that the account was closed and that I should receive the check within 10 business days. I have not received any contact or check from Netspend since that time. I went to their online portal and my account is still open, and the funds have not been disbursed. I can not seem to get the company to release my money.
07/07/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MI
  • 491XX
 Web
Sunday XX/XX/XXXX my XXXX kids received Netspend cards with {$25.00} each as reward for chores. When attempting to activate card was told I needed to provide picture of driver license, social security card, and piece of mail to them. The info was provided reluctantly after questioning why such documents are needed for {$25.00} gift card. The info was submitted and activation was still refused for the 2 cards. We then asked for a refund to my brother in laws account for the cards, which was denied. They offer to send a check to me, after a {$5.00} fee paid to them. This is with 2 separate cards, the same thing happened. Card # 's XXXX and XXXX
02/18/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • WY
  • 82901
 Web
Dear Sir or miss On XXXX XXXX I buy a airline ticked with my debit car net Spend to fly to the XXXX XXXX from XXXX XXXX Wyoming the ticket was {$350.00} however the whether was bad the streets where close and I dint make it to the airport I call the airline 2 day before to tell them the situation I also call my credit card company They told me to submit the my airline ticket witch I di it after few days they give me a refund for the XXXX them they took it again is XX/XX/XXXX and I am still in Wyoming trying to get my money back but they say no the case it has been close and they are not going to give me my money I di everything they told me to
01/22/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MO
  • 630XX
 Web Servicemember
I had roughly XXXX XXXX and I believe it's XXXX hours taken over a XXXX span. I went kayaking and after was exhausted went to my room slept till the next day around XXXX and my account had been overdrawn and withdrawn cash XXXX transactions is what it was and it was not me and they said it was an authorized individual and I'm the only an authorized individual I immediately reported it when I seen the withdrawals in the morning they came back to me XXXX days later and told me that they weren't going to do anything. They've never even let me take out that much money at once. No explanation no nothing and I am in dire straits because of it still
05/30/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AR
  • 72204
 Web Servicemember
I purchased a NetSpend card in 2015 I made a purchase use an online casino games and I also have been trying to use the car to get my government benefits which is social security my social is XXXX several counts has been in my name and I think there are still active and I asked them why I can't activate a card and they do not tell me anything they tell me I just can't open a car anymore I never did nothing to make them not accept me for having a car I filed a identity theft I'm with the city of XXXX XXXX Police Department on XXXX XXXX and when I got my report it came back identity theft was Financial off to NetSpend cards and I was the victim
10/28/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • TX
  • 78626
 Web Servicemember
XXXX XXXX XXXX XXXX XXXX XXXX customer service representative without my consent blocked my XXXX XXXX XXXX. I called into their customer service inquiring about a purchase on XXXX XXXX, XXXX {$94.00}. The CSR said she is going to block the card. I explained, I only have an inquiry please do not block the card for I have a balance on the card. I explained I need to purchase medicine. The CSR blocked the card anyway and now I have to wait 7 to 10 days for XXXX XXXX XXXX XXXX to send another card. The money to purchase medicine was loaded on the card the CSR blocked and now I will have to wait 7 to 10 days to buy medicine. I am a XXXX XXXX XXXX.
09/19/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • PA
  • 169XX
 Web
I owned a Netspend card to which I lost on XX/XX/XXXX in the morning. Around XXXX on XX/XX/XXXX I was charged XXXX dollars from XXXX XXXX XXXX XXXXXXXX XXXX Card ending in XXXX - {$28.00} PENDING It is still pending but I contacted Netspend XXXX had to reopen a new account, call SSA to make sure my direct deposit goes into my new account and all that. I have looked all over online to see who these people are and with no luck.. I even contacted the number XXXX number and with no luck. Someone used my card and now I have to go thought all of this mess. I am very XXXX off and will not pay for something I know nothing about and never heard of...
04/30/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MD
  • 21206
 Web
I was charged XXXX on XXXX XXXX XXXX for a XXXX XXXX XXXX I contacted them and a manager and was told I my card was never charged and they printed out paper work to prove it and I let them speak with netspend. Net spend then advised me that they do n't know what happen to m y funds but they could investigate they told me they would know something by the end of XXXX I call and they tell me I still got ta wait another 45 days for something that was done on there end. Now I 've tried being really patient but its running out fast cause I got took for almost XXXX dollars and nobody can tell me where or why my money was taken.
12/08/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AZ
  • 85018
 Web
Transaction Dispute filed with PayPal : I ordered merchandise from the internet on XX/XX/2020 which was a WiFi Booster, I never got a confirmation via email and the number provided on my card # ending in XXXX isnt reachable. I went on the website and it says its for Charcoal packages, that is not what I ordered I ordered a Wifi booster. So I found out the company is in XXXX somewhere and they are a scam. Can you please refund my card. The transaction is for {$58.00} on XXXX XXXX. I still have not received the merchandise but my debit card company is still charging me. I attempted to dispute it but was declined to receive a permanent credit.
06/29/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • TX
  • 78040
 Web
My mom purchased a NETSPEND XXXX XXXX in a store, when i wanted to use it i couldnt because it wasnt activated, i called the company and they told me that they activated. I tried making a purchase on my XXXX account thinking it would work but it didnt so I called back and they were no help and were rude and I had been on call with NETSPEND COMPANY from XXXX to XXXX on the phone. I just want my money back. It was all my savings and I cant use my card anywhere. I am so stressed and disappointed, I worked so hard to earn my money and now I cant make a purchase because the company NETSPEND is a scamming company. They have so many bad reviews.
03/10/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Changes in terms from what was offered or advertised
  • KY
  • 42104
 Web Servicemember
Unfortunately I completed an on-line survey which kept popping up, and wouldn't allow me to proceed to a website I was attempting to access. The survey advertised receiving a free gift card upon completion. I received email notification the day after ( yesterday, XX/XX/2020 ) advising me that my " Netspend Card '' ending in XXXX ( which is a prepaid Visa ) has been shipped and is on its way to me. I will not activate it, but will shred it and contact Netspend to have the account canceled, hopefully. My question, is this- is Netspend a scam/fraud? Should I be locking down my credit or flagging it? Netspend XXXX. XXXX XXXX XXXX, TX XXXX
06/28/2022 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Problem adding money
  • MT
  • 590XX
 Web Servicemember
I have reached out to XXXX Netspend Prepaid Mastercard several times to resolve my issue loading funds however no resolution has been made. I am unsure as to why I can not load funds but error code provide by loading service indicated error code " Redemption Refunded '' is provide when funds are attempted to be deposited by Reload It Pack. I wait on hold today for XXXX hrs and XXXX minutes after briefly speaking to Customer Service Agent who stated I would be placed on hold for 3-5 minutes. All other attempts prior and after have never been as successful as to recent attempt by XXXX Netspend Prepaid Mastercard Customer service agent.
09/13/2023 Yes
  • Prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Trouble closing card
  • OH
  • 442XX
 Web
I was sent a prepaid Mastercard by NetSpend that I did not request. I tried to call the company and cancel the account but they would not cancel the account without me providing the last four digits of my social security number. Because I never filled out an application or requested this card they should not have that information at all but somehow they do and they will not provide me any information unless I give them the last four digits of my social security number. I refuse to give them any information about myself since I did not sign up for or request this card. If they have this information they have stolen my identity somehow.
12/30/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • OH
  • 450XX
 Web
I had a net spend pre paid card I deposited $ XXXXon my card in XXXX. I was informed after the deposit was made that my account was suspended for suspicious activity. I called netspend and closed my account.T hey told it would take 10 days to get a check.I went the next day to buy a different card, by accident I got another net spend card put another {$50.00} onit.They wouldn't activate it so it would be another 10 days for that refund.well 7 months later I still have not received the second refund.i want my complete {$50.00} back.i feel I should be compensated for my time and aggravation net spend has caused .thank you for your time
10/16/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • TX
  • 75035
 Web
On XX/XX/2018 my employer XXXX XXXX sent my paycheck ach direct deposit in the amount of {$5600.00} to Netspend. On XX/XX/2018 my second employer XXXX XXXX XXXX sent a ach direct deposit over to Netspend in the amount of {$110.00}. Both companies have issued payment to before and have had no issue. Netspend is stating they are having an issue with their subsidary XXXX posting ach deposit but can not confirm a date or time for resolution. I reached out to XXXX XXXX who works in Office of the President and stated the only information he has received was that XXXX XXXX would be resetting their system and hoped to have it resolved soon.
08/24/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • FL
  • 33404
 Web
On XX/XX/2018 my purse was stolen and someone used my NetSpend card and I didn't give them authorization to use my card I contact NetSpend and filed a dispute and explain the situation and my card being stolen NetSpend have not tryd to give me my money back and it's not fair I'm a single mother of XXXX lil girl which XXXX is XXXX and I need my card I filed a dispute for {$580.00} at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and another transaction for {$62.00} was ATM withdraw at XXXX XXXX XXXX XXXX I didn't give anyone authorization to use my card I called NetSpend they is stating there is nothing they can do about it please help me
02/24/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • GA
  • 30909
 Web
BETTWEEN XXXX TILL XX/XX/XXXX I RECIVED NET SPEND VISA AND MASTER CARDS ALSO ALL ACCESS NET SPEND CARDS FIRST HAD A PROBLEM LOGGING IN THEN SOME OF MY CARDS WERE NOT ACTIVATED YEAH RIGHT THEN I COULD NEVER GET ANY INFORMATION BOUT MY DEPOIST I WAS TOLD TO CALL USA GOV USA GOV GAVE ME NETSPEND NUMBER WAS TOLD THEY HAVE ALL THE INFORMATION ABOUT MY ACCT STILL U HAVE A DEPOSIT TO MA U NEVER HAD A DEPOSIT CONTACT THE ONE U ARE SUPPOSE TO BE RECECING BENEFITS META BANK TOLD ME THE SAME SO I GOT TIRED OF THE BACK AND FORTH I APPLIED FOR THE BENEFITS CAUSE I REALLY NEED THEM SECOND TIME WOW CAN U PLEASE HELP ME OH I JUST CLOSED MY ACCTS
04/11/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Problems caused by my funds being low
  • OH
  • 440XX
 Web
My name is XXXX and once again i 'm writing cause i clearly do n't like the the way i was treated by net spend executive XXXX this guy is guy is liar and a joke cause when i started to explain whats going he would hang up the phone when i called back he told that call dropped i find that highly unlikely being that we both were on landlines this is that old way of controlling the conversation he said he had called me back which was lie cause i pulled records this guy think he 's playing with kid i have enough colleagues frat brother i 'll boy cote this company I 've been with this company for 10 years and its said how i 'm treated
08/19/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • UT
  • XXXXX
 Web
Hi, This is regarding Netspend which offers XXXX dollar bonus to both the referrer and referee when the referee orders a new card and loads it with XXXX dollars. I have referred my wife and she has ordered new card and loaded that card as well with XXXX dollars. However, neither me nor my wife have received any bonus now. I can see online as well that my referral that she has loaded her card. I have contacted at least 10 times to customer services of Netspend and every time they assure me that I will get the bonus by next day but it never happens. We have met all the requirements for the bonus but we have not received the bonus.
04/21/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • AZ
  • 85205
 Web Servicemember
In XX/XX/ XXXX after filing our income taxes with XXXX XXXX, our refund was deposited into a XXXX account offered by XXXX XXXX and serviced by Netspend. On XX/XX/XXXX ; my XXXX account was closed by Netspend due to alleged fraudulent activity on another Netspend account that I never authorized or opened. A refund of {$1000.00} was supposed to have been sent to me by XX/XX/. Apparently it was never mailed out. I called on XX/XX/ and verified my address and information and was told I should receive it by XX/XX/XXXX. As of XXXX XXXX XXXX ; I have not received my money or an explanation for the reason why my account was closed.
01/18/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • KS
  • 672XX
 Web Servicemember
On XX/XX/ I purchased a XXXX debit card in error at XXXX. I thought the card I purchased was XXXX gift card but the card was a Netspend debit card. I loaded {$10.00} on the card at the register. I tried to activate the card on Netspend.com and the automated phone line without success. I contacted customer service on XX/XX/ and was told by XXXX I would receive a refund check in 10 business days. On XX/XX/ I recieved a check in the mail for {$4.00}. The card was never activated or used and Netspend withheld {$5.00}. Netspend charges {$5.00} for an inactivity fee. How does this apply to me since I never activated or used the card?
01/19/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • CA
  • 959XX
 Web
On XX/XX/2020 I received an email from a company called Netspend, advising me that my " Netspend card is on the way! '' The email goes on to state : " XXXX, your Netspend Prepaid Mastercard has been shipped and is on its way to you. Once your card arrives, be sure to activate it and verify your identity. * After that, add money to your Card Account and then use your card to buy groceries, pay bills,1 and shop online! '' Not only did I never order or authorize a debit card from Netspend, I've never even heard of them. I believe this is a consumer scam, and hope you can do something. I have attached the email for our information.
01/20/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • OH
  • 45324
 Web Servicemember
I received a prepaid XXXX from a company called XXXX on XXXX XXXX, 2018. It already had my babe embossed on it. I couldn't get through to a live representative because the voice machine wanted me to provide a card number or my social security. I gave the card number but it tried to get me to activate it using my social which I was not going to do. I was worried that someone has fraudulently applied for this card in my name. If not and the company just sent me a card like this without any request then I feel that is a security risk. What if I hadn't lived at the address or someone else managed to activate this card they sent me?
04/21/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NC
  • 27612
 Web Older American
This is my 6th incident... I had my direct deposit going to Netspend... I got a new card on XX/XX/2023. I checked my card there was a charge on XXXX for {$130.00} to XXXX XXXX made that I did not do.. Then i got a new card on XXXX ... this is card 6 ... I have called several times to XXXX where I have no account with them they can't find me nowhere in there system they won't talk to me any more without a court order I have called Netspend all i get is they are looking onto it every time I call they give me another date for a update Now they say I have to wait till XXXX for a answer to weather or not I'll even get my money back
10/07/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IL
  • 60628
 Web
I purchased XXXX prepaid cards and loaded them with XXXX dollars. They are from ( XXXX ) XXXX from netspend and ( XXXX ) XXXX from XXXX and I have reached out to both companies and all they did was gave me the runner round. I sent in all of the documentation regarding this issue and they said 5 days, and this has been going on for a month now. They asked if the cards was in my possession and told them they was. And the cards that I purchased has another name to these cards. So XXXX of the recipes are fading from being in my wallet. So the cards that I submitted will not be in my name and it will have someone else name on them.
10/28/2021 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Managing, opening, or closing your mobile wallet account
  • FL
  • XXXXX
 Web Servicemember
I have tried on multiple occasions to close my XXXX XXXX XXXX account. I was told that I would receive a refund check within 10 days over 2 weeks ago. I have not gotten a refund yet and so I called them back today. I have spent almost 2 hours trying to get my money refunded back to be and the account closed. They are telling me that I need to sign a letter of indemnification with them or they can't give me my money back. I am NOT indemnifying a company that has already lied to me once. And why should I have to indemnify a company to have my account closed and my balance refunded? If this isn't criminal behavior, it should be!
08/10/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • WA
  • 98409
 Web
On XX/XX/XXXX New York unployment deposited almost {$11000.00} in back pay. Western Union net spend by XXXX XXXX froze my account said they needed to verify my identity. I sent in my ID my proof of address and social card .They then told me they closed my account and mailed me the check .After a week I still did not receive it .I called back they said they sent it to ny unemployment .I called ny unemployment as of today XX/XX/2020 they still have not received it. I have sent multiple emails and calls demanding to know what address it was sent to and the check number. I am told nothing. I want to know where my {$11000.00} is.
07/25/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • FL
  • 330XX
 Web
On Monday, XX/XX/2019, I received an unsolicited, direct deposit credit card from Netspend. I have been unable to reach a live person at the company to cancel this card. The telephone numbers on the card ( XXXX, XXXX ) are automated messages for activation only ; and the enclosed literature does not provide anything different. I understand, by reading the customer complaints on the Netspend 's web site, that if the card is not activated or goes unused for 90 days, a monthly fee of {$5.00} per month is billed. I would like to avoid this and have this card cancelled. Netspend is located at XXXX XXXX XXXX, XXXX, TX XXXX
10/16/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • TX
  • 77065
 Web
My Direct Deposit was sent XX/XX/2018 to XXXX nothing has changed, and nothing is wrong with my account. I have continuously contacted Netspend and they continue to tell me yes they have a scheduled direct deposit available for Netspend since XX/XX/2018 - It is XX/XX/2018 and they are telling me that XXXX has issues, and has not released funds to them, and they can not release the direct deposit funds, and there is no further explanation and I have no paycheck, no explanation no money and I have bills and medical things to handle and am very scared. This has to be a Theft of Services and I need my paycheck. XXXX Check # XXXX
10/05/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • IL
  • 61032
 Web
After 10 business days after filing my claim with Netspend they determined that there were " No Errors " The claim was for XXXX spent while I was incapacitated and the card was not in my possession and I provided proof to XXXX . I find it impossible to make a determination I 'm 10 days, I feel that the problem is the amount of the claim, that they have a problem with, after several attempts to call them, I get hung up on or am on hold for 10 minutes or more and have even talked to someone in the corporate office and they have even made notes on my account that Ithey spoke with me on XXXX/XXXX/2016, when in fact they did not.
04/05/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • NJ
  • 07111
 Web Older American
XXXXXXXX XXXX close my account without prior notice and send me email stating for me to call them that it's very important. Once the informed me that my bank account was closed and asking why their told me that I was high risk. I stated that my payroll will be deposit on XX/XX/2022. I ask to speak to someone in management I am waiting almost one hour to speak too someone, and final told me that can not re-open my account because risk management told them to close it. However, explained to them my check will be rejected and sent back to XXXX. Also, XXXX allows payment to go through too a company that got paid already twice.
07/19/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CO
  • 80537
 Web
I have had now XXXX cards total with this company XXXX purchased from same store. Everytime they cancel out card and say something happened to it and have to order another then I have to transfer money from old to new card but since they cancelled card I can't use account to do a transfer I have to call them and they charge around {$5.00} they can never fix over line they have you on hold and everytime you have to get another card I received XXXX cards in XXXX day and they were both already cancelled and I never even registered them! now I have to wait to receive my check again till I get another card can't even pay bills
07/19/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NV
  • 89115
 Web
NetSpend corporation locked my account and kept me away from my funds after I filed a few disputes as it was frauded and my card was being used by someone else. I tried fixing the issue to gain access to my account and did everything they asked like identity approval, they approved me and I still didn't gain access they took it up on themselves to close my account after the asking of my id, social, address and other information. They were still charging me fees and didn't allow me to gain access to any of my information bor did they have valid reason as to why they asked for identity or as to why they closed it afterwards
10/31/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Late or other fees
  • MO
  • 65804
 Web
XX/XX/XXXX they texted and said account has been locked, called and said different email reset and was working then later same thing call center so they cancelled my XXXX cards and it also showed I had XXXX others that were not mine XX/XX/XXXX got new cards activated and was fine then later that day texted again account is locked callled and email changed again reset user name and password, XX/XX/XXXX same thing reset and was fine afternoon locked again and then suddenly they said I had a old dispute that was from 2013 that I needed to pay started out at XXXX changed later to XXXX now XXXX and wants me to send them cash
09/22/2023 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 304XX
 Web
XXXX XXXX XXXX opened a joint NetSpend all access account without my consent and had my Georgia unemployment checks sent to this account. I contacted NetSpend and was told that they would close the account and return my money back to the sender but they never received the money. This was in XXXX of 2020. I am now being told that they closed the account and sent the money to the IRS but the IRS said they did not. I paid the taxes on this money and want my money. One check was for XXXX dollars and one for XXXX XXXX and some change. This is ridiculous and I want my money. How can you let someone do this without my consent.
02/23/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • NJ
  • 087XX
 Web
I received an email from Netspend stating an account has been formed and that a " prepaid Mastercard " would be emailed to me within 7-10 business days. The email never specified whether it is a debit card or credit card. I contacted Netspend as soon as I saw the email and was asked for my name and social security number and then was transfered to the Fraud IT department where I was then told that it was just an advertisement and the representative proceeded with a scripted sales pitch. This process is extremely misleading and forced me to provide the company with sensitive information that they did not previously have.
11/06/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Trouble getting information about the card
  • WI
  • 530XX
 Web
I when to login into my skylight account and It was locked, i thought i was my fault because i had a VPN on so i turned it off and called the company. I call the company, ( skylight ) they told me they would redirect me to the fruad department because my account detected fraud and they wouldn't let me talk to the person they said they would redirect me to. They wanted my information before I could do anything, I didn't because why would I share my information if there has been a fruad report detected. Like is this company being legit or are they doing something because this isn't how fruad is handled when it's detected.
02/03/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • MD
  • 20879
 Web
XX/XX/XXXX - XXXX Visa Debit card given to recipients XX/XX/XXXX - card expiration date XX/XX/XXXX - ( specifically XX/XX/XXXX ) - card rediscovery and called in to company to activate / was told by XXXX ( XXXX ) at Texas Call center to go to US Government unclaimed property and attempt to retrieve funds of {$600.00} after 5 years from now. XXXX informed us the {$600.00} would only be available to us 5 years from now, and this was the only option available. Netspend informed us a replacement card was an option, but XXXX insisted the only route was through the US Government unclaimed property - National Treasury website.
08/27/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 92277
 Web Servicemember
On XX/XX/2019 around XXXX XXXX i swiped card at XXXX XXXX for the amount of XXXX $ the transaction went threw but the cashier state 's that it was declined. I tried transaction 2 more times when i got alert on phone showing that it had gone threw but the transaction amount was XXXX and showed my account balance now at XXXX. Ive contacted my card and they say they have to wait for XXXX XXXX to refund and XXXX XXXX is saying they dont show tbe transaction at all in system. But its on my card history as a negative charge like all my other purchases. I need my XXXX back in my account and no one seems to want to refund me.
02/02/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30080
 Web
Billed for XXXX XXXX {$160.00} because I booked a room with XXXX XXXX XXXX but there was no proper disclosures until upon arrival so the hotel canceled and returned the money to the 3rd party company XXXX 3rd party booking , so I filed a dispute with PayPal and instead of then returning my money, they erased the entire transaction and kept my money now they keep forwarding me to netspend and other companies. I was asked what the transaction ID was I only have the booking number to the room concerning the transaction that I did not stay in upon arrival. Now no one at paypal not even me knows what happened to my money.
04/28/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • IL
  • 60624
 Web
On XX/XX/XXXX I begin receiving child support payments in amount {$310.00} under docket # XXXX. The IL state disbursement unit sent the funds to an old account on file with XXXX that I no longer have access to. The old account is from XXXX. I just start receiving child support for the first time in 13 years. The total funds are {$3500.00} as of XX/XX/XXXX. I requested a trace with IL state disbursement unit who informed they are unable to complete. I am contacting XXXX, Netspend and XXXX to provide my personal info and locate and give me access to my funds or return to issuer because I dont have an account with them.
12/15/2022 No
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Fees or interest
  • Problem with fees
  • IA
  • 50125
 Web
I received ereceipts regularly from companies " thanking me for my paypal payments '' and the only money accounts I have a either NetSpend or pay pal which are originally funded by the IRS stimulus. I will get these fraud alerts to call them but then when I call theu know nothing cant see it on their end. Netspend and paypal are connected and neither one will do anything about it.They never said they would charge every time the card was used and there is at least one XXXX stimulus, possible 2 or more the IRS money the say got deposited to my account is different than the monthly statements and they wont do anything.
01/20/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • CA
  • 90221
 Web
Greetings, I am writing this complaint with regards to my Netspend account ( Acct. # XXXX ). I previously wrote to CFPB ( XX/XX/2021 ) and Netspend ( XX/XX/2021 ) ( see attachments ) regarding the closure of said account and have yet to receive a response. Netspend canceled my debit card and locked me out of online banking without sending me funds owed from my account. I am unable ( at this point ) to check banking statements and none have been delivered to me. I am requesting to review the last three months of my Netspend account statements XXXX XXXX XXXX ) and the return of all monies owed. Thank you, XXXX XXXX
06/18/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 94587
 Web
On XX/XX/XXXX, I bought the pre-paid card, added {$50.00} onto it at the same time as I bought it, and activated it when I got home. I immediately noticed it had been a bad idea as I read about all the fees. I went ahead and decided to close the account and get my remaining balance of {$50.00}. They sent me a check in the mail for {$44.00}. The check is dated XX/XX/2021, but I got it XXXX XXXX. Today is XX/XX/XXXX and I can't cash the check because it's no longer valid. So I called them and the customer service told me that I won't be getting any more checks and unfortunately my balance can not be retrieved.
01/26/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • SC
  • 29646
 Web
My account was subject to fraud while I was incarcerated from XX/XX/2020 thru XX/XX/2020. I submitted the forms to the bank to prove that I could not have possibly used the funds and was denied. The amount is XXXX XXXX Further I had a remaining balance of XXXX $ left in the account. The account was closed by the bank unknowingly to me. When fund was requested a whole run around ensued. They are refusing to send my fund. I have not met other financial obligations because of this. I received a letter from the dispute department to my current address ut not my check the have been mailing me for months. I need help plz.
12/24/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • VA
  • 22033
 Web Servicemember
On XX/XX/XXXX NetSpend service rep XXXX said my account was closed and funds would be mailed to me or. I called NetSpend Corporate office and was told Yes, but no reason was given,,, I asked them if they would allow me time to transfer money to my new account I had to open, corporate office said yes until XX/XX/XXXX, please investigate, reason for them closing my account, I currently have 3active claims in NetSpend Corporate dispute office, XXXX XXXX ,2 claims XXXX, both no service rendered, ,and I paid for 3months with these companies, NetSpend service dispute 45 days for claim status.. please investigate. thanks
09/12/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30328
 Web
I signed up for a Brinks XXXX Mastercard and I never received my card. I have called several times to receive a replacement card, so that I can activate my account and use the card. In fact, when I called for a replacement, I was told I cant be issued a replacement because I cant verify my card number, but I never received a card. So it makes absolutely no sense. Then I am told that I owe {$9.00} for account inactivity and either I am hung up on or placed back to the circular automated line. I just want to receive a card so that I can use it and have the negative balance waived, sine I never received the card.
01/31/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NC
  • 28052
 Web
My name is XXXX XXXX, the email account listed on the account is XXXX. I made an online purchase in the amount of XXXX from XXXX XXXX on XX/XX/2019. The funds were debited from my account on that day. The purchase was supposed to be delivered XX/XX/2019. However, the post office said the merchandise could not be delivered and returned the purchase back to the manufacture. At that point I submitted a disputed claim with XXXX XXXX the company listed on my card, this was done on XX/XX/2019. They took the information, however they never resolved the dispute and I am now I'm out the XXXX. How do I get this resolved
08/05/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • ND
  • 587XX
 Web Servicemember
Brinks sent me a debit card with my name and a CVC code on back. The paper attached also had an account number and routing number, and it said to call to activate it. I called once, but was unable to reach a live representative. I also tried to email them at their customer service email, but the it was 'not delivered/returned a few days later ', so I tried another email they had listed on their site, and had no luck with that. I want to know why the card was sent, as I did not order one. I am concerned because I can not reach anyone, and want to know what is going on ( i.e. If my identity has been stolen, etc ).
12/26/2015 Yes
  • Prepaid card
  • General purpose card
  • Managing, opening, or closing account
  • IN
  • 46342
 Web
I purchased a prepaid credit card from XXXX when I opened the package i did not like terms of service and fees so I asked for a refund of my money. Was refused and told I have to use the card. I then tried to register it and the site said it was expired so I called the company and was told I have to purchase a New card and pay for it. I refused. I called several times and finally It took over a year to receive the new card with no fee and when I did I registered it and checked the balance. It was {$0.00} so I called them and was told that the maitence fee used up my balance. I never had a chance to use the card.
10/10/2015 Yes
  • Prepaid card
  • Payroll card
  • Fraud or scam
  • MO
  • 64133
 Web
My prepaid card was hacked I have unlock iPhone my account had some charges on it I ask them to investagte I got 1 back but the other one I did n't than prepaid card company lock me out of my online account this is how I get paid buy my employer than company with out my concent took XXXX that I had on card it when to XXXX balance I get text alert on what my balance is what I buy when my employer deposit my payroll check they we 'll not let me have my wages. They say I have to wait a month so they can make sure money is mine it is they payroll send it to them they know how much I get paid they send me text alerts
05/27/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • TN
  • 381XX
 Web
Well I received a text from NetSpend saying that a deposit of XXXX dollars was uploaded to my card ending in XXXX well I contacted customer service and was told that it was a fraud also was told that I didn't own a card like that well when I asked when this card was closed I was told a lot of garbage this I this isn't the first time I have had problems with NetSpend customer service about money being uploaded to my cards I have many cards the name of the company that uploaded to was XXXX XXXX XXXX my money is being constantly spent with a lot of garbage being told that it was a spam so I do have evidence keep
04/22/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • IA
  • 501XX
 Web
I had a brain concussion I believe it was XX/XX/2020 so we had got a stimulus around than i had forgot XXXX per money for dependent dude to covid. So now that everyone asking me bout it no clue so I called da Irs they say i got it they put on my debit card I ask them which one they told me da numbers so i called the people who I got the card thru bout the card I actually have two accounts with them so I asked bout 1 account no problem I verified everything ok but when I tried my account da irs gave me da digit on they say that account doesn't match records which I answer proper questions so idk can u guys help
07/21/2022 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Trouble closing card
  • DE
  • 19711
 Web Servicemember
I reported my card stolen and have contacted the police when it was stolen and it still has not been fixed the card company refused to give me the money and when I asked to close the account they said they did and it has been over a week and still has not been closed. I first attempted contact with the company on XX/XX/XXXX. After fighting back and forth for my money I requested on XX/XX/2022. It is XX/XX/2022 and my account has not been closed and I have not received any money and they just keep telling me to activate my new card but the system keeps transferring me and the bank refuses to give me my money.
12/21/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • CO
  • 806XX
 Web
I have funds ready to be added to my account. today it is needed to be open to add funds. I wanted to use this account for my Government refunds also receive my rewards. I don't have ID I don't have as card. I was robbed and having issues with getting these things to the time frame of receiving funds. I'm looking out on my rewards because of all these poofs. The info you have in me is plenty for my identity to prove it is me. I need the account to replenish that info. I feel I was used by Netspend to another block from my XXXX life. You promised $ to start up. And now I'm denied more access. Ridiculous ness!
11/02/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • AZ
  • XXXXX
 Web
On XX/XX/2021 I received an unsolicited debit card from NetSpend with my address and someone else 's name, XXXX XXXX. I never requested or applied for this card. Last month I received a card with a male 's name ( last name XXXX ) on the card, but never opened the envelope. I just shredded it after contacting the company 's customer service number and explaining the situation. I asked to be removed from any mailings and explained that nobody with that name lived here. I am submitting this complaint because this is the second unsolicited card I received and it has someone else 's name linked to my address.
02/23/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • WA
  • 98367
 Web
Recieved a XXXX XXXX card in the mail today in my name. The only phone numbers provided by the company - XXXX is an automated system that hangs up on you unless you provide a card number or SSN. I am not providing either to a company that is sending me finical accounts that I did not ask for. I have no way to contact them to see what this card is about, why, who, or when it was requested. I am not sure if they are planing to charge me the monthlyyearly fees associated with this card, as they are hiding behind an automated phone system. Associated names : XXXX XXXX XXXX XXXX Netspend XXXX XXXX XXXX XXXX
09/02/2015 Yes
  • Money transfers
  • Domestic (US) money transfer
  • Other transaction issues
  • MI
  • 49037
 Web
XXXX Michigan Paralegal XXXX XXXX XXXX located at XXXX XXXX XXXX XXXX XXXX Michigan XXXX is debiting my checking account with Net Spend Corporations unlawfully with out authorization of notice. At this time I 'm not rendering legal services from Paralegal XXXX XXXX XXXX or the Legal Services of XXXX XXXX Michigan and the unauthorized charges for legal fee 's, court cost, and legal forms has become a financial obstacle in me maintaining my monthly expenses. The following charges are not authorized by me from the XXXX XXXX of XXXX XXXX Michigan : XXXX XXXX $ XXXX XXXX, 2015 @ XXXX XXXX XXXX XXXX CA - {$29.00}
03/02/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • TX
  • 782XX
 Web
I was at a store making a purchase. I grabbed the wrong card, and it should have denied the charge. Instead my account was overdrawn. I never opted in to overdraft protection on this account ( or any other for that matter ). As far as I know, banks are required to have customers opt into overdraft protection as of several years ago. This account in particular is from my job. My tips are paid to this account. I didnt set it up or sign up for it. Ive just been using it since it was given to me by my job. This charge should have absolutely been denied, and now Im freaking out about overdraft fees. Sucks!!
02/07/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with cash advances
  • PA
  • 164XX
 Web Older American, Servicemember
I received a check from Net Spend Corp in the amount of {$6000.00} in XXXX of 2022 and the check was only good for 90 days I was unable to cash the check within the 90 days because I had XXXX for a XXXX XXXX XXXXXXXX XXXX ) and I have been in XXXX XXXXXXXX home since that time I have twice called the XXXX the first time a girl hung up on me, the second time the girl said she was making out the check as we spoke that was in XX/XX/2022 still no check. This check was for ATM withdrawals made in XXXX XXXX XXXX XXXX not made by me all I want is a replacement check please do what you can for me. XXXX XXXX XXXX.
06/27/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • IL
  • 60619
 Web
On Saturday XX/XX/XXXX I received my payroll at XXXX by XXXX the same day someone had gone into my account and withdrew the money ( {$300.00} ). This is the second time this has happened in less than a month. The prepaid card is Netspend and I also have an online account where I can view all transactions, statement and personal information. The person has there information in this account such as name, address and email address. I do not know the individual. I have tried to fix the problem with Netspend to no avail Apparently this seems to be a inside job meaning the person is employed by Netspend..
05/15/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • AZ
  • 85712
 Web
Last month my stimulus check was deposited into an old Netspend account that I no longer had a card for. I requested a replacement card via the automated service and still have not received it. I have called every day at all hours of the day or night, and no one answers the phone. I have also emailed them three times with no response. I have been on hold for over an hour only to be disconnected. I am an out of work single mother and need that stimulus. Can you please help me resolve this issue? I am angry, frustrated and just want to know when my card will be sent. Thank you for any help you can provide.
07/03/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NJ
  • 087XX
 Web Older American
I was a victim of fraud several years ago involving a NetSpend card. My frequent flyer program has a deal with NetSpend and I VERY much want to take advantage of this offer, however they have denied me twice due to past fraud. I was the VICTIM and feel it is very poor business practice I get punished for someone else 's crime. I have provided every answer to idenity questions and will provide documentation of idenity if needed. This is NOT a credit card, as you know ; it is a refillable debt card so I don't see why I am being denied. The past fraud involved an XXXX gift card. Please rectify this problem.
10/29/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 93308
 Web
I filed a dispute with NetSpend soon after no less than 5 minutes the closed my account they lied and said they couldn't give provisional credit becaude it was too late but end up giving it to me without my knowledge so today I get a letter saying one my disputed were valid but they put it back on my account which was closed the same day I made the dispute charged me XXXX after I they closed my account I never used any of the money on cards because they closed my account I asked what happened to the dispute money to which the response I owe XXXX dollars they are lying and trying to chest me out my money
02/12/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 303XX
 Web Older American, Servicemember
On XX/XX/2019, about XXXX XXXX I was locked up in XXXX, didnt get out until XX/XX/2019, I attempted to use my netspend card, it didnt work, I called netspend to complain, file a dispute, they denied my claim saying they did nothing wrong, but on XX/XX/XXXX, a new card was issued to someone while I was in XXXX. Can anyone help me get my Social security money back almost {$4000.00}. I contacted the president of netspend he tried to reopen it, that department denied, contacted XXXX, they stated that netspend stated, they did nothing wrong. Can anyone help me to get my social security money back. Thank you
05/30/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • VA
  • 22191
 Web
I purchased a Netspend Debit card from the XXXX XXXX store in XXXX, VA. I loaded {$250.00} dollars on my card at the time I purchased the card to be able to pay my car payment. After purchasing and loading the card, I was notified by Netspend they will not activate the card due to risk reasons. I was also told i would receive a refund check in 15 days on XX/XX/2022. It is now XX/XX/2022 and I still have not received my refund check. I live on a limited income it is very hard to catch up with Rent and Car Payments when I fall behind. I contacted Netspend 4 times and I still have not received the check.
04/25/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OR
  • 979XX
 Web
XX/XX/XXXX, purchase made for airline tickets with a NETSPEND prepaid card... We cancelled the same day and it was to be refunded. They have had it on hold/ pending for 2 weeks! We have contacted them multiple time with proof that they voided the transactions.. We even gave them the letter from XXXX XXXX and they still say it isn't enough. An airline would never pend a charge for two weeks they want their money right away. They refuse to release the funds back to us so we can make another purchase. We want our money back .... Netspend worst company ever they literally have purchased money held up ....
05/26/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • FL
  • 33710
 Web
I received Netspend Prepaid Mastercard that I DID NOT APPLY for it!!! It states a plan fee for Pay As You Go Plan, Monthly Plan, or Reduced Monthly Plan. The Pay As You Go Plan is automatically applied to Card Account when first obtaining the Card. I can't get a direct answer from Netspend of what that means. Is it when I received the Card in the mail? Also, why mail solicitation as an actual looking Prepaid Mastercard with my new address referencing a routing number and account number to deposit a payroll and government payments. See attached correspondence of Netspend Prepaid Mastercard information.
06/14/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • SD
  • 576XX
 Web
Purchased the Netspend PayPal pr epaid card for XXXX paid XXXX Load Fee and put {$100.00} on the card. Attempted to activate the card and was told that I could n't because I already had this card with a - {$190.00} balance on the account. Contacted several times to attempt to resolve the issue. Was told by XXXX on XXXX / XXXX / 2017 that the issue had been addressed and that the card would have the money credited to the account and be ready to use in he morning. Was notified via text message at XXXX that {$95.00} was avialable in m y PayPal Prepaid Account. I have no access to the card.
11/16/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Privacy issues
  • MD
  • 21061
 Web
I received a card by mail, it was in my home a while ago. I don't apply for credit cards or use credit cards. when I tried to call the number on the back of the card it was one of the scams recording voice that wants you to speak and say " yes '' to record you saying this work. the number on the back is XXXX on the back also a circle in gold color says DEBIT. There is a number on the front of the card to activate the card XXXX XXXX and XXXX XXXX logo. I want to make sure that no one is having my personal info or using my info to issue credit cards or making financial transactions using my name.
02/01/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • SD
  • 57103
 Web
I have two accounts with NetSpend ( XXXX XXXX XXXX ). I requested they close the accounts after I withdrew my entire balance from BOTH accounts in XXXX of 2021, and requested an account cancellation for both accounts at that time. I was informed I could only do so via an e-mail request, and made the appropriate request for both accounts, and have never heard back despite submitting several requests over the course of the following months. I continue to receive monthly statements despite no balance in either account and want to be sure NetSpend cancels my account. Account Numbers : XXXX and XXXX
07/02/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • OH
  • 45103
 Web
I had purchased several items from XXXX on XX/XX/21. I ended up cancelling 4 of these items and asking for a refund which was done. NOW THERE IS A HOLD PLACED on my card where I can not access the funds. Tried reaching out to the customer service number and told nothing could be done, called back today and no answer. Sent a message to the customer service via email this morning. I need to access my funds and this is totally fraud on part of Netspend. I WANT MY FUNDS RELEASED and will be going with another financial institution for my banking needs as I have a direct deposit set up with Netspend.
03/27/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • IA
  • 52402
 Web
On XX/XX/21 I received a Netspend All-Access prepaid debit card in the mail. The debit card account is in my name, and I have no knowledge or intention of requesting this account. Im not sure how they received my personal information, but I think what they are doing is wrong. I didnt ask for this card. I dont want this card. I assumed that my identity had been stolen and someone fraudulently opened an account in my name before I did research into why I received this card. I dont think its a very honest advertising tactic to send someone an unsolicited debit card in their name through the mail.
04/24/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • SC
  • 29410
 Web Servicemember
I purchased a Netspend reloadable prepaid card XXXXXXXX and attempted to register it and the representatives are giving me the run around and refusing to refund my money because they say my ssn is linked to a closed fraudulent account which I have no access to. They refuse to escalate to a higher level of customer service to resolve it or they flat out stop talking and refuse to hang up so they don't violate company policy. I will file a lawsuit if needed. This was my child XXXX birthday money I loaded onto a card so she can spend when she goes off without me. It's a sizable amount and is XXXX
05/13/2015 Yes
  • Prepaid card
  • General purpose card
  • Managing, opening, or closing account
  • TX
  • 787XX
 Web
On XXXX XXXX, 2015, I purchased a starter XXXX Netspend prepaid card at a local XXXX grocery stores. I added {$96.00} as a starter value and paid a {$1.00} fee. Upon trying to activate the card, I was getting an error. After XXXX hours on the phone and being lied to by various agents at the Netspend company, I finally was told that due to " suspected fraud '' the account has been shut down and I would be getting a refund check within a week. No further information was given besides multiple calls. It is now XXXX XXXX and I still do not have my refund ... .or a refund of the activation fee.
11/09/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • IL
  • 601XX
 Web
For the past 3 weeks Ive been trying to access my funds but this bank froze my account asking for verification of my id, social security and address. I sent pictures of my passport, social security card and my SSI award letter with my address. I am currently living with a family member since I am on XXXX and can not work so I have no bills or paystubs with my address. This bank wont accept my award letter and will not allow me to get my only money to live. They are discriminating against those that relay on family to live with. How can I show my address on a bill when I dont pay any. Im XXXX.
03/30/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Company closed your account
  • NY
  • 11212
 Web
OnXX/XX/XXXX I reloaded 2 netspend cards, {$1000.00} each.with another netspend card {$640.00} my information was approved and fully activated. netspend has mislead costumer to believe that they can use their money instantly but failed to keep up with that promise. Ive sent in documents needed for identity as i did for the card with the least money and it wasnt approved, my account for both accounts had now been blocked. i was told nowXX/XX/XXXX that i would be sent a check in the mail in 10days. Hoping its not a scam as others complained online about receiving a fake check. im still waiting.
07/10/2022 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Fraud or scam
  • NC
  • 27886
 Web Servicemember
I deposit XXXX dollars and XXXX dollars back in XXXX into my Paypal account the transactions said denied the check went back but my finance company said thay paid them XXXX XXXX and XXXX XXXX XXXX XXXX XXXX NC after the check came back my funds was never available I have prepaid debit account and regular account with palpay it don't show in neither one after I my the online deposit I got a email from them saying I order a XXXX XXXX XXXXXXXX for {$300.00} and it was ship to Ohio I think I been scam my name is XXXX XXXX XXXX and number is XXXX live at XXXX XXXX XXXX XXXX XXXX XXXX XXXX NC XXXX
10/06/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • AL
  • 352XX
 Web
I purchased a XXXX pre paid card to pay some bills. I then tired to get the account closed and refunded for the money on the account. They missed the address up on the account and sent the check to the worse address after I gave them the correct address multiple times. They then stated that I would have to wait 7 days to void the check that they messed up and wait any additional 14 days after I had previously waited 14 days to receive a check. I havent received and communication or emails from them. I was put on hold for over a hour. They also stated that they could not expedite me my money.
10/29/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • FL
  • 32246
 Web
In the end of XXXX, I joined XXXX. As an associate I was issued a payroll debit card administered by Skylightcard. Just this morning, I encountered a practice that seems very unfair, can be considered payroll theft actually by Skylight. Around XXXX today, I check and I have at least {$16.00} on the card. So I gased up in XXXX XXXX XXXX for {$10.00}. Now, after a minute I received a noticed that I owe them {$60.00} allegedly because they said it is automatic for them - to place {$55.00} advance whenever the card is used at the pump and that I need to pay them Overall {$50.00} overdraft fee.
08/22/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • CA
  • 90631
 Web
On XX/XX/23, I received a debit card in the mail. It was in the name of someone I do not know. It was from a company called Netspend. The accompanying literature claims it is a prepaid Mastercard, but the Mastercard logo is just the red and orange dots -- no other markings. I called the XXXX number in the literature ; the representatives said, it was " just a promotional card, probably mailed to you by mistake, just cut it up. '' It looks like a real card -- not the typical cardboard mockup. I am concerned that they used my address, since XXXX XXXX notified me of a data breach yesterday.
05/02/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • NY
  • 141XX
 Web
Good evening. I would like to file a complaint against brinks pre paid card. I've had their service since 2017 and all of the sudden my routing and account number have been changed. This is an account that Social Security and XXXX XXXX XXXX send my checks via direct deposit, and now my check is lost in space somehow. I was never notified of the changez, 4 employees were extremely rude to me today. I have XXXX, XXXX, XXXX, and I am having a XXXX XXXX. In truly ready to go to the hospital, I can't provide for my family because this company has stolen my money by changing my account numbers.
07/11/2016 Yes
  • Prepaid card
  • Transit card
  • Unauthorized transactions/trans. issues
  • IA
  • 52761
 Web
Western Union Prepaid XXXX XXXX, has extended my dispute to XXXX calender days, which I know is illegal by federal regulation XXXX, in the process of dispute, is it required that a financial institution resolve all disputes between XXXX and XXXX, then 30 days, but only after not being able to find what they are looking for. Then by law, they are required to give a decision after 30 days. And if the evidence doesnt give either way, then they are required to send a letter, stating that it was unfounded due to insufficient information. XXXX calender days to make a decision, I do n't think so.
09/29/2023 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Opening an account
  • Account opened without my consent or knowledge
  • NC
  • 289XX
 Web
I have called the agencies like NetSpend and go to bank and the XXXX banking and they all tell me that they don't have me on file but I know I've had open bank accounts like my money was transferred or something cuz there's two accounts closed with NetSpend but they would not tell me any information I don't understand because someone stole my identity and it has been difficult ever since to keep my money and everything safe I set up direct deposit but it seems like someone has changed my information again I just got a NetSpend card in the mail and I don't know why please help me thank you
04/02/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • PA
  • 17901
 Web Servicemember
On XX/XX/2020 I received mail from Brinks Money and was surprised that what was inside was legal. Inside they included a prepaid card with my name on it, as well as an account number with XXXX XXXX. The whole mailer is setup to look like you requested this card and that all you have to do is go online and activate it. I'm worried people will activate the card thinking there is money loaded on it and then forget about it and get slapped with their fees of {$9.00} per month to use the card and then another {$5.00} per month for an inactivity fee. The whole thing just seemed very predatory.
11/15/2016 Yes
  • Prepaid card
  • Payroll card
  • Advertising, marketing or disclosures
  • MS
  • 39401
 Web Servicemember
I recently received a card in the mail from NetSpend stating that I could receive my paycheck two days sooner if I chose their card and paid a {$9.00} monthly fee for their premium service plan. I am not certain how they got my information or why they would send the offer to me. However, because I live in a relatively low income neighborhood, I fear that NetSpend is preying upon individuals who lack transportation to banks and/or the financial savvy to recognize predatory lenders/finance companies. I was instructed by a member of the XXXX to bring this issue to the attention of the CFPB.
02/01/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • WI
  • XXXXX
 Web Servicemember
A Netspend cardwas delivered to my house sometime in XXXX. Netspend is a legit company, but I did NOT ORDER this card. The account ( 16 digit number on the front of the card ) was associated with my name & email, but I refused to provide my SSN number. The representative told me ( when I called today, on XX/XX/2022 ) she could & would close the account AND prevent it from being opened without requiring my SSN, then recommended I contact the FTC. So, I need this reported as a fraudulent account that was opened. Fortunately, there has been NO unusual activity within my financial accounts.
04/04/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NV
  • 89103
 Web
On XX/XX/XXXX I received a text alert stating money was being withdrawn from my account. A total of {$810.00}. I call the company Netspend and canceled my card and order another. I disputed the charges XX/XX/XXXX. I filed a police report with XXXX XXXX Police Department case # XXXX to assist with the investigation. I have sent emails over 10 and also fax documents over to them and they keep saying they have not received them. I feel I will not get a thoroughly investigation and will be tossed aside. I also discovered other withdrawals on XX/XX/2021. In total {$1600.00}. Please help me.
11/10/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • GA
  • 313XX
 Web
I signed up with ( NetSpend ) and I called and deputed a transaction..I got banned from using NetSpend then they took 30 days then I got a paper in mail saying that based on the information they had and the facts of their investigation, they found that an error had occurred and my claim was valid for the amounts of the dispute I had filed ... now they are still saying that I can not use NetSpend and that my money is there but they have no way of giving it to me. They keep making excuses but it's been at least 30 day or more process with them. I need to know what to do to get my money.
02/07/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • MD
  • 209XX
 Web
Hello, I recently received an unsolicited Netspend Prepaid Mastercard issued by XXXX. This was sent to a former address of mine and I was alerted about it. The paperwork states they received my name and address from a 3rd party data provider. I called in to the number they provided to opt out of future mail offers. I provided just my name to the rep and she said she has removed me. I asked her to verify the card number, address and account number associated with my name which she refused to provide. She asked me to disclose that info to her and she would confirm that way - I declined.
09/04/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • IN
  • 46235
 Web Servicemember
On XX/XX/2018 XXXX XXXX card company received my XXXX compensation check from the Veterans Affairs Administration and have yet to send the check back or offer a better solution so that I may receive funds. It has put me in a hardship and i risk losing my home and vehicle as they have not yet sent the check back to Veterans Affairs, I desperately need my money and do not understand why they have not send it back yet. It has put me in a terrible hardship. Can someone please help. The check is a little over {$3200.00}. I have called them once last week and once today which is XX/XX/2018.
06/01/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AR
  • 72401
 Web
I filed a dispute with my card company XX/XX/XXXX for fraud and unauthorized charges made on my account, due to my card being stolen. I was directed to send an email in writing requesting a provisional credit while the investigation take place. I received an email response to my request. The letter stated that a provisional credit will be granted in XX/XX/XXXX business days from the date of my claim. It has been XXXX business days since my claim, and I still haven't received a provisional credit. No cooperation or response from the company since I emailed letter and police report.
12/08/2022 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • CA
  • 94102
 Web
I tried to pull some money out and wasn't able to, so I called my card company and informed them, and they said to me that my account was close due to fraudulent activity which I don't nothing about. So I ask them when is I'm able to get the remaining balance that was on my card and they said XXXX working days... It's been XXXX now and I still haven't gotten my {$560.00} that was on my account. I e called XXXX times and I'm getting the same run around about they can't access my account for what ever reason... I'm tired of waiting for my money back... And I want my money back soon...
12/17/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 95747
 Web Older American
On XX/XX/2021, at XXXX pm, I purchased a {$50.00} Netspend card # XXXX, from my local XXXX. I paid {$52.00}, the receipt indicates the following : XXXX # XXXX TRN # XXXX XXXX # XXXX STR # XXXX I made multiple attempts to activate the card, three times by using their phone number, XXXX, using their website, and attempting to email them. The phone number and website wouldnt let me do anything at all. The emails were an automated response full of indecipherable code. I just want my money back. Im recently widowed and spent half of my remaining cash on this. Its extremely frustrating.
08/15/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
  • MI
  • 48228
 Web
On XX/XX/2023 a double payment of {$230.00} was made to XXXX. I immediately informed Netspend of the error. Netspend refused to return the duplicate payment stating they must investigate and it would take ten to 45 days before a provisional credit is applied on an obvious error. As of this day a provisional credit nor the return of my has not processed on my verified account. Every representative I've spoken with has given the same response of " we are investigating you must wait. '' Why is returning my money taking so long to be returned? Especially, when it was an obvious error.
01/10/2021 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Confusing or missing disclosures
  • CA
  • 90033
 Web
I was waiting on pending deposits for my account, every time I try to find a solution online the company ends up confusing me with more information than usual. When I call customer service, I'm told that the information I'm requesting can't be given to me, I can only see it online or I have to contact whom deposited in my account. The problem is that I'm in a group of beneficiaries that were going to receive grants. The information is public so individuals of that group can receive the grants. I don't know to do it & that's the reason I contact the company but I'm denied the help.
05/19/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • OH
  • 44102
 Web
I had a Netspend account since XXXX XXXX . I had no issues with them until this paycheck did not come into my bank account via direct deposit. Beforehand, I have overdraft with their card and was not able to pay it back until I got this job I am working at now. I am supposed to be pay by the latest Friday at XXXX ( XXXX XXXX XXXX ) and I still have not received. I called Netspend on Thursday to verify if my account is active and in good standing and I was told that it is. When I ask about my direct deposit for work, I was told they can not access that information.
07/10/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • FL
  • 33993
 Web
On XX/XX/XXXX I purchased a transact XXXX netspend prepaid debit card at XXXX. I loaded {$250.00} on card and paid the {$4.00} fee. I was unable to activate card. After speaking with a representative they said I would not be able to activate and would send me a check for {$250.00}. They refused to reimburse me the cost of card, even though I purchased it 10 minutes prior. I received the check but it is fir {$240.00}. They charged me to send a check after all this. It's only {$11.00} I'm out, but why should they keep funds when they declined to let me use card. Thank you any help.
05/18/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • FL
  • 33142
 Web
On XXXX XXXX at XXXX. At XXXX I used my personal debit card to load and put {$400.00} on a Netspend prepaid card. The cashier said to call customer service to register the card. The customer service was closed at that time. I called XXXX when they said they will be open they still was closed. Over the automated machine with netspend customer service I was not able to say my complete address and answer other related security questions to register and utilize this card. I have {$400.00} on the card and need to be able to use the money on the card right away. My number is XXXX XXXX.
02/21/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • GA
  • XXXXX
 Web Servicemember
On XXXX XX/XX/2019, we received a Prepaid Credit / Debit Mastercard from NETSPEND ( XXXX. XXXX XXXX, XXXX, TX XXXX ) with the name XXXX XXXX. XXXX XXXX is my XXXX year old son and never applied for any credit cards. We are concerned with identity theft and fraud by this company or whoever applied for this card. Again, my son is only an XXXX year old child. We tried to contact the company by phone but the only active number is to Activate the card. Also, the name listed is XXXX XXXX with an address of XXXX XXXX XXXX, XXXX, GA XXXX. Our address is XXXX XXXX XXXX XXXXXXXX, GA XXXX.
03/03/2023 Yes
  • Checking or savings account
  • Savings account
  • Closing an account
  • Funds not received from closed account
  • TN
  • XXXXX
 Web Servicemember
Netspend Credit card and saving account. I am the executor of the account. Since XX/XX/22, Customer service told me to file paperwork which I did. Reply by XXXX says will respond in 6 hours - no response. Multiple calls to Customer service yielded requests for different documents each time. Sent docs as requested - same no response. Customer service refused to transfer me to responsible department, and left me on hold waiting for a supervisor only to be hung up on after 45 or more minutes. It has been months since original call and company has consistently given me no response.
07/19/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • AZ
  • 85281
 Web
I received an unsolicited letter in the mail for a Brinks Money Prepaid MasterCard. It was addressed to me at my new address. I did not sign up for anything with this company, and I did not provide my information to them. Inside the letter were these items : a MasterCard embossed with my name, an account number and routing number for XXXX XXXX, and instructions to call in to verify my identity in order to activate the card. Where did they get my information? Why are they sending me a card that I did not request? I feel like this is fraudulent activity to compromise my identity.
12/29/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MD
  • 216XX
 Web
I had fraud occur in my account =to XXXX. I researched with the places where the fraud occurred and they informed me that a female made the purchase age being from about XXXX years old. Stated she purchased an XXXX XXXX x repeatedly. All in all I contacted the debit card company and they refuse to refund the charges back to my account. They say I need to work with the merchant. A case was filled and then closed not in my favor. Dates of dispute was XX/XX/2017 case opened case closed XX/XX/2017. Under regulation e Im not responsible for unauthorized use of my account except 50 .
02/02/2023 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • NY
  • 11701
 Web
My employer provided me with a skylight visa debit card 8 years ago, never had any problems until XX/XX/23. Payroll disbursed my weekly pay around lunchtime I viewed my phone and watched my pay depleting {$400.00} then {$140.00} and finished somehow removing the balance {$12.00} I sent in my dispute the same hour, they said they would do an investigation through the XXXX of XXXX. Today is the XXXX of XXXX they claim they found no error and refused to give me my money. Money was disbursed @ XXXX and hacked around XXXX while working in XXXX county , hacked occurred in XXXX XXXX
07/15/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MN
  • 550XX
 Web
I had my stimulus check from the IRS deposited to my account, the company put a hold on my acct, I closed the acct upon their recommendation and they were going to send a check to the address on file. In 2 months I Ihavent received my check. Ive called the company several times and they just pass my call around to depts and the call ends by them claiming the check was sent. On follow up calls they admit never sending a check, this has happened several times over the course of at least 2 months, they are holding my government stimulus issued check in the amount of {$1200.00}.
04/14/2016 Yes
  • Prepaid card
  • General purpose card
  • Fraud or scam
  • CA
  • 92101
 Web
All of a sudden I started to receive texts about an account that I did not open. It is in INCREDIBLY hard to speak to a representative without providing your card number or SSN. When I finally did get to speak with someone they simply said to reply " stop '' to the text messages but did not spend time to look for the account to ensure that it was not open fraudulently. Shortly after, I began to get transaction information of the purchases being made. These transactions are happening in XXXX, CA. I do not live in XXXX, however, my phone number area code is from that area.
07/02/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • CA
  • 90804
 Web Servicemember
I attempted to withdraw {$300.00} from a XXXX ATM located at XXXX XXXX XXXX XXXX XXXX XXXX CA on XXXX XXXX and the funds didnt disburse. Instead the machine provided me with a receipt that stated the machine had technical issues and to contact the bank. I contacted netspend who advised they are invesitgating the matter and requested documents, I sent the documentations and Iam be ing advised that updates will be provided by XXXX XXXX but it normally take s 45-90 da ys to verify this information. This has never happened before and this is unacceptable.
10/16/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • GA
  • 30312
 Web Servicemember
NetSpend and XXXX XXXX are giving millions of their customers, including myself, the run around. I usually receive my payment around XXXX XXXX Tuesday mornings, but no deposit was received this pay period { XX/XX/18 } .. { No prior notice was given, it took me to do a XXXX search to find this info } and because of that has placed myself { and millions of other account holders } in a tough spot due to bills needing to be paid etc.., but no one can give any info, and from what Im viewing online, the reps are giving out conflicting info, one rep even hung the phone up on me.
10/21/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • NV
  • 89011
 Web
My netspend debit card got unauthorized transactions for a hotel in XXXX which I do not have passport nor purchased a plane ticket..I had charges from XXXX XXXX.XXXX XXXX.i called the police as it was happening be they did not have a 24th our hot line called in the morning had card blocked was told charges was pending an they allowed the transaction to go thru days later after having my card blocked..I 've called several times an told different things an hung up on ... I am very upset I have bills do an need food for my children ... Please send a fax so I can fax documents
03/27/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • SC
  • 29209
 Web
I was banking with Netspend and filled two disputes for transaction made with there debit on XX/XX/XXXX and XX/XX/XXXX i was informed they would have to research charges and a provisional credit will be issued if it couldnt be resolve by XX/XX/XXXX and XX/XX/XXXX well it is XX/XX/XXXX and the finically institution is saying that this doesnt meet the guide line of regulation e when it actually does meet all requirements of regulation e being a POS purchase please reference regulation e section 11 I have emails stating that this is not a billed transaction but it clearly is
03/02/2016 Yes
  • Prepaid card
  • Payroll card
  • Fraud or scam
  • DE
  • 19904
 Web
Net Spend has sent a visa to my work, to my home, sent text messages and emails. I have asked that cards not be sent to me and to take me off there contact lists and yet I still receive info from them. I did n't give them any of my addresses. I did n't request there services and it is impossible to get them to leave me alone. Customer Service will not help and they wo n't let me speak to a manager. I text stop to there text messages but they continue to come and the email address I got from the paperwork they mailed me came back undelivered. Please help me make them stop.
10/31/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MI
  • 48910
 Web
I have called multiple times and was treated poorly and was being told that my funds were not taken when I know how much money I had and my funds were in fact taken. The employees were hanging up on me and acting like they could not hear me. They did not provide me with proof of my funds not being taken and did not help me resolve the issue. I also escalated the issue twice with no resolution. I suspect that the company took my funds themselves due to the way this has been handled. Many transactions are missing from my statement and from my alerts and this is a problem.
08/31/2021 Yes
  • Money transfer, virtual currency, or money service
  • Check cashing service
  • Unexpected or other fees
  • TX
  • 75460
 Web
On XXXX XXXX XXXX, XXXX XXXX XXXX in XXXX Texas let someone who was not me withdraw {$7100.00} out of my personal checking account with NetSpend. I have fought NetSpend ever since and now they are saying that the deactivation and activation of the cards used that morning was completed on my current phone. This is lies and not true at all. The lady who works at XXXX XXXX XXXX knows that I did not come into that store that morning. I have people who are home with me that knows I was asleep when these transactions happened. Now NetSpend will not help me get my money back.
02/17/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NY
  • 121XX
 Web
I purchased a NETSPEND card about 2 months ago at the XXXX XXXX store in XXXX, NY and i do not know who but someone took my money off my card and i was left with owing XXXX dollars.My privacy as already been invaded in that store by people who have been committing a HATE CRIME against me.I have nothing to do with any of these people.Here is the reference ID : XXXX that netspend has given me regarding this fraud.It is very unlawful to invade in my privacy because people said they could and i am legally responsible for me and no one has anything to do with my adult life.
12/31/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • FL
  • 32935
 Web
I applied for a online bank account with a company then got a debit card and account from another company and didn't know it might be a scam but I had put some cash on it and set up an account on their app and I payed for a few items but when I tried to get back on the app I couldn't login again, I tried several times and then to rest login info and still can't get back on, there's still some money on the card and account but I tried to order another item it wouldn't let me, it said account info not complete but I tried putting in the info and it still won't accept it
10/06/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • TX
  • XXXXX
 Web Older American, Servicemember
XX/XX/2015 received a MasterCard from Net Spend Access associated with XXXX XXXX which was received unsolicitated. Have tried, unsuccessful, to contact both Net Spend and XXXX XXXX with great difficulty in obtaining phone number and not being able to talk to anyone. Customer service number requires account number and personal social security number without which no contact. Have emailed via their site, that this card was unsolicitated and asked who authorized same. I have destroyed this card and will tell all I know to be wary of unsolicitated credit/debit/ cards.
09/27/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • VA
  • 22033
 Web Servicemember
XX/XX/18 XXXX XXXX XXXX XXXX made me aware, checks for dates,XXXX {$180.00} XX/XX/18 $ XXXX,XX/XX/18 $ XXXX,XX/XX/18 {$200.00},,, all drawn acct number end XXXX,, I told Mrs I don't use check 's, I tried to call my Netspend customer service representative no answer phone ringing, 3times, i emailed netspend on XX/XX/18, no response XX/XX/18 no response, i have had many problems guarding, money missing, the customer service representative some time refuse me management and not all manager with netspend will return call or help with Netspend law regulations, please help
09/27/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VA
  • 20152
 Web
This complaint is for Netspend. I placed a charge for {$1000.00} for a XXXX XXXX XXXX on XX/XX/23 at XXXX pm through XXXX XXXX and XXXX says they have refunded the amount of {$1000.00} and they both say that Netspend is holding the funds. I have spoken to netspend and sent in the necessary documents and information. Netspend will not release my refund back to me as is due to me. Every time, I call back, netspend says something different. I need help to get my money ( {$1000.00} ) refunded back to my account. If I dont get my money back, I will contacting a lawyer.
09/26/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • NC
  • 27606
 Web
I received the Netspend All-access debit card which I never applied before. Card number, valid-through date, cvv, and my name are on the card. Even account number and routing number are on the welcome letter. I called the customer service of Netspend, they admitted that I didn't apply for the card and that I would have a new account once I activated the card. It's so tricky that they sent the card which are identical to the genuine debit card yhen they can chage fees after people who don't know the trick and activate the card. My personal information is also leaked.
05/14/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OH
  • 455XX
 Web
On XX/XX/XXXX I deposited my bill money in netspend. They have blocked my card for third time this month. And now is refusing to unblock. All I am told is call this number and not once have I been called. I have called net spend over 15 times left 4 emails and over 10 voicemails to number they gave me. It's been over 2 days and now they just hang up on me. Netspend is not giving me my money back and isn't unblocking card. It's my money I deposited on there for my Bill 's. I have giving up and will just borrow some money till next oay day because my money is now gone
01/27/2016 Yes
  • Prepaid card
  • General purpose card
  • Fraud or scam
  • AR
  • 723XX
 Web
I bought a netspend debit visa card and they ask for name, address, date of birth, social security number this is a identity theft in the making. And when told NO these people set limits to you which I could not pay an important bill online nor get my money back. Then they tell you they ca n't reverse it. Custom service is poor and keep you on hold for long periods of time ... ..I should n't have to give my social security with all this identity theft out here to use money I put on a card. I 'm very hurt by this I filled ripped off and taken advantage of by netspend
09/21/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • OR
  • 97404
 Web
XX/XX/19 received a BRINKS Prepaid XXXX that I did NOT request. This credit card is real with my name on it and an activation sticker. I did not sign up for this card nor did I participate in a promotion that would include receiving a card. I'm concerned that someone might have gotten my personal information and is starting to use it for things like this. I did not contact this company because I do not want to confirm to them that I got the card. BRINKS Money XXXX XXXX XXXX XXXX, TX XXXX www.ActivateBrinks.com or XXXX www.BrinksPrepaidMastercard.com or XXXX
10/26/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NY
  • 14616
 Web
I filed a couple disputes with transact XXXX XXXX card on XX/XX/21 for {$1400.00} XXXX was XXXX of them and there were few more but they closed my account within day or XXXX and just denied my dispute without reason.i filed it in timely matter and these were not my transactions .I told them they were possibly my XXXX XXXX who came home from prison and if so I will press charges to the full existent of the law.But I was just shut down with no reason or anything .I just found out about you guys that's why I'm now addressing matter again..XXXX is the reference XXXX.
06/14/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 90723
 Web
ACE Flare card closed my account XX/XX/2020. I contacted them to get the reason for the account closure. I've had nothing but problems with this company using my card. I am an XXXX American and once a couple of months ago, an ACE card rep said the XXXX word to me and put me on hold for 30 minutes and then the call just hung up .My card was put on fraud risk for each and every transaction I made. When Is asked about the remaining balance, I was put on hold and the call was hung up .The debit card number for this account was XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX
04/05/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • IN
  • 467XX
 Web
I am disgusted that your agency allows companies to misleadingly send advertisements for prepaid cards in the mail to unsavvy consumers. I received what looked like a credit card in the mail with the standard e-mail land phone number on it to activate the card. But this was not a card for an account I have. It was an advertisement for a prepaid debit card that was designed to trick me into activating it like a replacement card on one of my accounts. Why do you allow this? This scam card is from " Netspend Prepaid XXXX '' from " XXXX XXXX XXXX, Member FDIC ''
07/06/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • UT
  • 840XX
 Web
In early XXXX, I was sent a letter from Flare XXXX by XXXX with a debit card and all of the terms and conditions paperwork. I received the letter a month later since it was sent to an address I have not lived at in 4.5 years. I did NOT request to open an account. I called customer service on XXXX XXXX and they wanted the last 4 of my social security number in order to " look into '' this account that was opened. I declined. I gave them the 16 digit number on the debit card. I was NOT going to give them information that could open/activate the unapproved account.
11/13/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • KS
  • 666XX
 Web
I had sent my my friend some money to his account from my Netspend XXXX XXXX by XXXX XXXX XXXX XXXX. I filed a duplicate payment dispute and they denied my claim but then they still deducted from my friends account in which his account then became negative. I have not been credited to my account any money, netspend said I would not get any credit but they still took money from my friends account and wont put it back. I have talked to them but I am getting nowhere with netspend. If they aren't giving me the credit then they need to give my friend back his money.
12/05/2016 Yes
  • Prepaid card
  • Gift or merchant card
  • Unauthorized transactions/trans. issues
  • MS
  • 39046
 Web
I purchased a card on XXXX/XXXX/15 at XXXX 's XXXX in XXXX, XXXX . I was charged a {$4.00} fee for the card. I called to activate the card shortly after the purchase. I was charged an additional {$4.00} monthly service fee for the card. I was confused as to why I was being assessed {$9.00} for a card that I have not charged anything to for my benefit. This is an egregious charge that has been assessed to me. I requested a refund of my money which will take 10 business days. As a consumer, I do not understand how they can justify 2 charges for the same service.
10/18/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MI
  • 49006
 Web
On or around XX/XX/2022 I received a overdraft notice from Netspend. I logged into my account to see that there had been several unauthorized ATM transactions by a worker/contractor who I had in my home doing work. I filed a police report and contacted the issuer of my Debit card ( NetSpend XXXX ) and I was told I had 0 liability due to the Mastercard branded card. Thye said they had to " investigate '' the incident and would get back to me. Now they are claiming " No Error '' occurred. Im still out the {$370.00} plus fee 's and loss time and use of my money.
06/06/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • PA
  • 18702
 Web Older American
XXXX under XXXX the attached page mention of a {$110.00} refund to a card that didn't exist XXXX O/D fee of {$15.00} which NEVER would have occurred had you NOT transferred MY MONEY to an imposter XXXX O/D fee {$15.00} same reason XXXX {$4.00} fee to allow ILLEGAL transfer of MY FUNDS to an imposter ; ( account to account ) XXXX {$1500.00} transfer to imposter A SOLIDAD helped me only get {$4.00} back from the {$150.00} plus NETSPEND has committed WIRE FRAUD by giving away my money THEN charging me specious fees due to these monies being given to an imposter
12/27/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 11213
 Web
My account was closed because I called on the XXXX about a transaction I didn't make and all my netspend prepaid debit cards were deactivated. My social security benefits posted the XXXX, and they closed my account on XXXX XXXX day. XXXX. I have been with netspend prepaid card since XXXX. My social security XXXX check goes direct deposit to my account. I had no access to my funds which my family depends on I am single mom of XXXX children. I called and the representatives told me different things. I don't even clearly understand why they closed my account.
09/20/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OR
  • 973XX
 Web
I have verified my identity with the required documents 3 or more times. I have also called customer service during hours of operation and have been hung up on, put on hold for an unacceptable amount of time, then hung up on and also have been shuffled around profusely just to get back to the main menu and start all over again. This is more than just terrible customer service this is borderline fraud. I have read the pamphlet and read my rights as a card holder, and am now getting my lawyers involved. I expect over the top customer service from here on out.
05/14/2016 Yes
  • Prepaid card
  • General purpose card
  • Fees
  • NJ
  • 07030
 Web
I was trying to use my Paypal Prepaid Debit Card for the very first time. I could not withdraw the cash even though I knew I had put money on the card. I checked balance several times since I was confused. I later found out that I was charged a fee to check balance, in fact, I was charged the SAME fee several times in a row! And an ATM Transaction Decline Fee two times. All this within the space of several minutes. Even if a fee is charged in such a situation, it is not right to charge the same one several times in the space of a few seconds/minutes!!
02/07/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • XXXXX
 Web
The problem started back in XX/XX/2021 and after sending numerous emails I am still unable to access my cards. I have seven cards in total each to the value of XXXX making it a total of XXXX. I earned this money answering surveys on a survey panel internet site. The company asked me to send copies of my identity which I have done but they have still not released my funds. They either don`t reply to my communication or if they do reply they include links that I am unable to click on. I have told them about this issue but they just don`t reply to my email.
09/09/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MN
  • 56601
 Web
On XX/XX/XXXX, there were charges on my card that were made in another city that i do not live in. I reported the problem to the company ( netspend ), and within 24 ( actually less ), they closed my account, which is what i wanted and i ordered a new card. Instead, they closed my account and made my access to my online account inactive. They also made it to where i can no longer be a netspend customer or account holder. I still have money in this financial institution with no access to it. This is very funny to me and my senses are red flagging all over.
07/03/2015 Yes
  • Credit card
  • Identity theft / Fraud / Embezzlement
  • NY
  • 10552
 Web
Net Spend XXXX Texas XXXX has an agreement on small claims action. They agreed to stop payment XXXX XXXX, XXXX XXXX XXXX XXXX XXXX Ny XXXX XXXX XXXX XXXX checks was not cashed only the one XXXX XXXX. We sent to Supporting Complaints Dept of Finicial Assistance XXXX XXXX XXXX XXXX Ny XXXX reference # XXXX Net Spend. They 2 Business days and some seem to leave job XXXX @ Finicial Dept Ammends must be made because XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Office tried to file false claims XXXXXXXXXXXX has them incontempt of court XXXX XXXX XXXX XXXX XXXX
05/19/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 92262
 Web
I purchased a net spend card this morning and placed all the cash that I had left on the card to pay for a hotel room since I was driving for several hours and didn't feel it was safe for me to be on the road. I called to activate the card and was told I wasn't eligible to use it due to past accounts, I have never had a net spend card I also I filed identity theft through the FTC over a year ago nothing from this company has ever been brought to my attention. They said that there was no way to transfer or give me back my money I had to wait for a check.
09/14/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NJ
  • 07522
 Web
I have XXXX money all access debit card it get social security XXXX and my payment is direct deposit payments to this account on XX/XX/2022 I went to atm to withdraw {$200.00} dollars and the atm machine gave me an error message I ask the store owner do the atm have money he said yes so I tried to withdraw the same amount again then it successfully dispense money but my card was debited twice for the transactions but I only got it once now they havent been doing anything not even offer provisional credit when this is provided in the company advertising
04/16/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 92506
 Web
I received this card as a gift. I don't want to be a Netspend customer. I am not giving out my social security number in order to use a {$25.00} gift card. I am inclined not to even use it, but then Netspend makes {$27.00} off of a card that is not used. This is not right. I should be able to spend my {$25.00} gift without giving out all of my personal information for Netspend and their partners to use. With all of the data breaches this is just one more sloppy way of doing business. I decline to use this card if I have to give out so much information
02/17/2021 Yes
  • Credit card or prepaid card
  • Payroll card
  • Advertising
  • Confusing or misleading advertising about the card
  • CT
  • 064XX
 Web
On XX/XX/2021, my XXXX year old son received a solicitation to open/use a NETSPEND XXXX by XXXX card. He does not have a job and did not apply for this card. When I tried to contact the company to see why he was sent the card, I could only reach a voice prompt that said I could press 1 to activate the card or 2 to deny the card. When I pressed 2, I was told I had to enter the card number and the # sign for this option. I was not comfortable with doing this option. I do not think it is right for a bank to reach out to a minor with this type of offer.
11/20/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • MD
  • 217XX
 Web
Received aXX/XX/XXXXdebit card in the mail from a random company I did NOT request a card from. I tried to contact the company ( Netspend ) and could not get a person. The auto menu asked me to input my social security number and the card number to activate. I did not do either. Again, I have never heard of this company, have never requested a card or line of credit from them ever. This seems like a scam to me. And I thought sending live cards that werent requested is now illegal. Please investigate this shady company and their questionable practices.
11/02/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • MD
  • 21040
 Web
I'm called PayPal prepaid card service/ netspend payroll deposit checking account in XXXX of 2019 to discuss charges from the same fue company in my area for recurring charges that where coming out. From XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and a fue more places including XXXX and XXXX XXXX. XXXX XXXX and a host of other fake business! They are at All from over seas and XXXX is there 2nd language so it's hard to understand also they are not given correct answers or helpful answers in order to refund my money. Or fix issues please help me.
09/29/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NY
  • 106XX
 Web
I received an unsolicited Visa debit card from Netspend/XXXX. I did not apply for this card nor did I want this card. I contacted them and they suggested my identity may have been stolen. I sent them a written notice of the fraud as recommended by IdentifyTheft.gov and did not hear back from them in the required 30 days to indicate that the account has been closed. I therefore do not know the circumstances that let to them opening the account ( the date, method, and what information was provided to them ) nor do I know if the account has been closed.
10/18/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • VA
  • 201XX
 Web
On XX/XX/2019 I received an email from NETSPEND about a credit card being opened using my email address. I immediately wrote to NETSPEND to report the fraud. They have not responded. However today I received another email that the credit card is being shipped. I also received an email from XXXX saying that my email was used to register a device with them. I do not own any XX/XX/XXXX products. Last week XXXX told me that someone from South Carolina, USA was trying to login to my account but I blocked it. Please take action, I feel helpless.
03/03/2017 Yes
  • Credit card
  • Unsolicited issuance of credit card
  • CA
  • 947XX
 Web
Today I received an unsolicited business debit card in the mail from a company named netSpend in XXXX, TX. It has a MasterCard logo, 16-digit account number, expiration date, and 3-digit security code. I called the number listed in the accompanying letter to opt-out but there was no option to speak with a human and every other action required entry of a 16-digit code or SSN so I hung up. I have never done business with these people, am not interested in their products, and the unsolicited card put me at risk for identity theft and credit card fraud.
03/08/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • OH
  • 44512
 Web
On XX/XX/2021, I, XXXX XXXX, tried to activate my Netspend card and they wouldnt let me, I provided all my information needed and they wouldnt give me a refund or activate my card, Im out of XXXX dollars right now because their company is terrible, they asked for all this information that I provided but still said it was incorrect, I bought a gift card for XXXX dollars and they expect the gift card to have a name and social security number on it? How does that make sense its a prepaid gift card! Ive been trying to get a refund for weeks but no luck
01/30/2023 Yes
  • Credit card or prepaid card
  • Gift card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NM
  • 87144
 Web
I purchased a XXXX XXXX XXXX by Netspend on XX/XX/23 at XXXX for {$500.00} and have been unable to use it because it requires a pin. I've tried to set one online but have been unable to. I've also tried calling Netspend and have been hung up on and another time after holding for over 1 hour, they were playing phone tag with me! At this point I'm pretty tired of trying to figure it out and getting nowhere and would like to either get my money back or easy access to the money I put on the card because I'm pretty XXXX of struggling! Please help me.
07/12/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • PA
  • 165XX
 Web Older American, Servicemember
I tried to use my pre-paid on XX/XX/XXXX and it was declined I called the company and was informed that my account was frozen because my account been compromised. I found that someone from their bank had sent a new card out to someone claiming to be me in the mail and when said person received the card they took out {$900.00} from my account.The employee never asked the person on the phone for any sort of ID and sent the card to an address in Massachusetts I live in Pennsylvania and my address is on account.Now they want me to verify that I am me.
01/27/2024 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • NY
  • 11210
 Web
On XX/XX/year>, I received an unsolicited and without my permission a mailing from Netspend that contained a Netspend Debit Card with the Visa logo. No explanation as to why but full of instructions of how to activate it and upgrade. I should note that it had an incorrect first name - the name on the card and " the account '' is : XXXX XXXX. Never heard of that person. This is a scam and a fraud. People can get themselves into financial debt with this swindle. Please investigate and make them stop sending debit cards without people 's permission.
04/13/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • TX
  • 77079
 Web
I just called to open up a dispute. And the young lady never said my card was going to be turned off. This is the only money I have access to PERIOD. This is absolutely ridiculous. She asked if anyone else has access to my card. I answered no. I explained I wanted to open a dispute because I placed and order. Paid almost a XXXX to get delivered in 3 days. It's now 7 days. She never once said. My card was being deactivated. Understand I have not one dollar. All my money is on this prepaid card with NetSpend XXXX XXXX XXXX XXXX XXXX : XXXX XX/XX/22
12/05/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • MA
  • 021XX
 Web
Recently received in the past week a personalized card from XXXX XXXX with my name that I did not sign up for or have any affiliation with. I tried contacting the company multiple times and through multiple different numbers and every time, I am prompted to enter my social security number. I am unable to take any action with this unfamiliar card including cancelling and reporting without giving them this information. I am worried that the company has my information and will affect my credit report. Also I was unable to cancel it on their website.
06/10/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • CA
  • 94566
 Web
I have an account with XXXX its a branch off of netspend.They will not give me access to my account and when I call they say the account is closed. But when I go to log in to the app it says contact support to regain access. And when I call and put in my social it pulls up account so the account obviously isn't closed. It's been over a year of calling them and to no avail am I able to get through to anyone to actually help me. I sent them the ID documents they requested. They also will not send me a statement of the account before it was closed.
05/24/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • IL
  • 60615
 Web
Two whom it may concern these un-authorize transactions dated XX/XX/20 {$500.00} XX/XX/20 {$500.00} XX/XX/20 {$500.00} XX/XX/20 {$1000.00} XX/XX/20 {$2.00} XX/XX/20 {$8.00} I contacted the merchant and was told to contact my bank. Then I contacted my bank and reported my debit card was lost/stolen. The bank then initiated a dispute. The dispute did not work in my favor and I couldn't understand why I got ta suffer when I'm the victim here who money 's was stolen with out my authorization, and the company didn't work for me In a fair dispute.
10/21/2018 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 334XX
 Web
I reported my card canceled one day and was waiting for another one in the mail. Well I never carry cash on me and I got a ride home one day. Wanted to give her some gas money but had explained that my netspend card had been stolen so I fell asleep in the car with my tool bag and my wallet and my meds were stolen. Unfortunately I keep my login info in my wallet she must have called and had the money transfer to her acct. So my friend called me later and as asked me where his girl got all this money at. So I looked at my app and it was all gone.
10/16/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • TX
  • 77469
 Web
NetSpend has questionable business practices. I noticed my balance dwindling so I called to clarify the unauthorized charges that appeared to be mistakes. I was not informed of the {$2.00} charges for ATM usage. Then I noticed {$1.00} fees which did n't make sense which they later stated was due to my card being declined at the ATM! Why would you charge someone who did n't have enough funds to withdraw money in the first place? None of the fees were I made aware of until it occurred. This company is very shady. Please investigate further.
10/19/2016 Yes
  • Prepaid card
  • General purpose card
  • Managing, opening, or closing account
  • IL
  • 60640
 Web
I was sent a unsolicited pre-paid Mastercard Debit with my name on it from an organization called netSpend, XXXX XXXX XXXX, XXXX TX XXXX, supposedly associated with a bank named " XXXX '' I did not ask for or apply for this card. It appears to be a fully functioning card ( except for activation ). I do not want cards that are linked to my identity being sent out without me having applied for or requested a card. I see this as potentially putting my identity or my financial security at risk. This is a lousy practice and should not be allowed.
05/27/2015 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • IL
  • 60559
 Web
I had my 2015 tax return sent to net spend on XXXX XXXX. They let me make couple of with draws. Then they put a block on it. They wanted information that I could n't provide.So I told them to mail it to me.I call several times and talked to many supervisors and all gave me different information.They claim they mail it off.Here are some of the dates XX/XX/XXXX XX/XX/XXXX, XX/XX/XXXX &, XX/XX/XXXX all dates had a20 day waiting period. As of today date XX/XX/XXXX I have n't received it.Now every time I call I 'm holding till the line click off.
06/06/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • AZ
  • 864XX
 Web
I bought a gift card and put {$25.00} dollars on this card and I couldn't use it so they sent me a regular card with my name on it and I didn't want to make an account I just wanted to use it in case of an emergency well I tried using my card and they can't find my account and I tried calling them and all I get is a recording I tried emailing them to no Advil so I want to know where is my money at. And if possible I want to get my money back or tell me what happened to the money. I'm just to use my card so I can the money I put on this card
05/10/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Banking errors
  • NJ
  • 07112
 Web
I use Netspend and have multiple ( 5 ) accounts with them As normal netspend, netspend XXXX, among 3 others. This accounts all have unique emails associated with them that I use nowhere else and they are hosted on my own domain netspend @ ( example ) .com, netspendmlb @ ( example ) .com. Today I started getting fraudulent emails to these email addresses that only netspend knows about since I never reuse these emails. Either their systems are compromised and they are leaking emails or their employees are using these emails for fraud schemes.
08/02/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • FL
  • 32086
 Web
Netspend send a card to my address with someone else 's first name, but using my last name and address. This is how my credit was ruined previously by XXXX. I am filing this complaint because I never requested this card and Netspend is doing the same thing XXXX did, extend credit to someone I do not know, using my address and last name. I have contacted XXXX XXXX XXXX who handled my XXXX case. Netspend should cease and desist their fraudulent activity using my last name and address unless they want to pay a large settlement and legal fees.
03/10/2019 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • WI
  • 53511
 Web Servicemember
Negative Balance Notice-Action Required XXXX XXXX XXXX XX/XX/2019 XXXX XXXX Inbox To : XXXX ; Dear User, We wish to notify you that activity on your card account has resulted in a negative balance on your account for XXXX consecutive days. You may be required to resolve the negative balance to continue using your account, and you may be prevented from opening future accounts that are managed by NetSpend. Please fund your account as soon as possible so that you no longer have a negative balance. Sincerely, Your Customer Service Team
05/12/2015 Yes
  • Prepaid card
  • Payroll card
  • Unauthorized transactions/trans. issues
  • FL
  • 34748
 Web
On XX/XX/2014, I paid a bill over the phone for my daughter. The card company XXXX card issued by XXXX bank deducted funds from my account immediately. Apparently three days later when the gas company attempted to complete the trsnsaction nd collect the funds, it had been resended by the card company. I was told that it took too many days. My daughter had to pay by other means along with a late charge in XXXX. Since then I disputed the charge, provided proof it was payed another way nd the card company is still refusing to refund my funds.
09/03/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • CA
  • 92585
 Web Older American
There is currently a pending charge in the amount of {$100.00} showing XXXX as the business that made this charge on XX/XX/2022. However, shows no record of ever requesting this amount. Their case # is XXXX. Netspend is telling me they can not do anything because the transaction is pending, and as long the transaction is pending I can not get my money. Since XXXX has no record of this charge it will remind in a pending transaction. I was advised by XXXX a supervisor at Netspend that if the transaction never post, I will never get my money
12/23/2021 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Confusing or missing disclosures
  • LA
  • 71220
 Web
I have had a XXXX account since XX/XX/2019. I don't use the account much. I have had my purse and phone w I'd and cards stolen 2 times this year I have not had but a small amount of $ deposited into this account I finally was able to download some of the statements. They do not coincide w my memories and records.i also have a PayPal account that I haven't used in ove s year they are holding my $ for 180 then said they would email me with instructions on how to get it back. I haven't recieved any unemployment stimulus or aid. Please help.
09/04/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • CA
  • 915XX
 Web
Hi, just open my mail and see this master card on my name i was big surprise and upset how this is possible company name is NETSPEND I already try to call on those number on the card and also customer service for NETSPEND and just getting those Automated calling system asking me to activate the card I received and I know when I do that there is no way going back, I already spend to much of my time on this, Please do something about this NETSPEND. there are with XXXX and Address on the paper is, XXXX XXXX XXXX, TX XXXX. THANK YOU. XXXX
10/21/2015 Yes
  • Prepaid card
  • Payroll card
  • Managing, opening, or closing account
  • HI
  • 96817
 Web
I was n't able to access my account then I call and found out that Netspend had closed my Account with out my permission. And not notifying me right away when this ERROR TOOK place! I had to find out on my own that my account was closed .because I wanted to pay a bill. And when they closed my account They took out all my money which I wanted it to stay in my account but they did n't put back in my account.INSTEAD they mail me my money which is going to take another 2 weeks or so just to get my money. They really put me in a bad situation.
02/18/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • WA
  • 98520
 Web
in XX/XX/2019 western union NetSpend locked me out my account told me that account is closed because of suspicious activity. they would tell me suspicious activity and said I was forbidden to ever use the company again. so I've contacted them several times requesting my transaction history. each time the put me on hold I've been on hold as long as XXXX hours they since account is closed and not active they can't give me my transaction history on top of won't give a legit reason why they closed my account and won't let me get back into it
11/09/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MI
  • 48336
 Web
I purchased a Netspend Prepaid Gift card & loaded {$100.00} on it! I could use it immediately when I purchase it because I could not activate it online and had to wait till Net Spend open up. I was tall but thats better now I activate the card and will take 21 business days to return to be my hundred dollars. I offered to pay for the money they took an overnight return since they have interest of my money and they refused. Ive never been notified by Net Spend I could not use their services if I had known about in the car in the car
01/24/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • TX
  • 76021
 Web
On XX/XX/XXXX I purchased 3 Netspend prepaid card by mistake from XXXX. After I realized they were n't what I needed I took them back, but XXXX said they could not refund the money. I had to contact Netspend for the refund. I contacted them XX/XX/XXXX by phone to make request for refund. After I did not receive it, I contacted them by phone again on XX/XX/XXXX. I still did not receive the refund by XX/XX/XXXX and called back again. I am currently speaking with them today,XX/XX/XXXX, to get my refund but they seem to be holding my money.
10/20/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • IL
  • 60610
 Web
I was told I would receive a new card in the mail, but it has not made it to me yet. XXXX XXXX XXXX. At XXXX XXXX XXXX XXXX. XXXX Illinois XXXX. The agent told me the card was blocked, on XX/XX/XXXX but it shows my balance of XXXX but I can't spend it in the store or cell phone. Can you help me with this problem. This is my card number XXXX XXXX XXXX XXXX. The expiration number is XX/XX/XXXX. I'd like a new card for the inconvience, my number is XXXX ( XXXX ) XXXX, and my email is XXXX I'd like you to contact me with a call preferably.
09/30/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Problem getting a working replacement card
  • CA
  • 90003
 Web
On Saturday XX/XX/2019 I ordered a NetSpend Replacement Visa Check Card and the NetSpend Customer Service stated over the telephone that I would receive the replacement NetSpend Visa Check Card in 7 to 10 business days. I order the replacement NetSpend Visa Check Card because the one I have possession of is old and the magnetic strip on the card doesn't work properly.. Today is Monday XX/XX/2019 and I never received the NetSpend Visa Replacement Check Card in the mail I can only assume that it is stolen, held off, or was never mailed.
05/07/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • OK
  • 73071
 Web
I received a XXXX pre-paid card in my name when I never applied for one. The account was opened in my name and sent a card ready to use. I never wanted one nor will I ever want to open up one with them. I have never even heard of this company. I cant understand why they would do something like this. There is normally a process involving talking to the customer etc. I still cant understand how they did all this without my permission and me starting the process and talking to them. They need to quit doing this to people and cancel mine.
04/22/2021 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • SC
  • 295XX
 Web
My income tax stimulus payment was apply to my account through the IRS, and suddenly my account was frozen, without any warning, I never before had any problems with my card, I couldn't even call them to ask why? But I had another account with them with a debit card, only then I was able to get through and when I asked them why I couldn't withdraw my money, they replied that they couldn't discuss that with me, and that they will send me the {$2300.00}. that is in my account, but I don't believe them, please help me with this problem.
01/08/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • AZ
  • 864XX
 Web
If the IRS didn't do a direct deposit into my account, I would NEVER use PayPal again!! {$600.00} dollars was deposited into my PayPal account I transferred it to my Paypal Prepaid MasterCard ending in XXXX. Before traveling I lose my card, then remember PayPal sent me another card ending in XXXX. Traveling through hills I tried to activate the card but lost signal and the call was dropped, thinking it was activated/registered I add it to my XXXX wallet and now it keeps getting declined saying insufficient funds.. WHERE IS MY MONEY??
02/02/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
  • OH
  • 45103
 Web Servicemember
On XX/XX/23, I made a purchase for {$180.00} from PayPal XXXX which posted on XX/XX/23. I returned the item on XX/XX/23 and issued a refund of {$180.00} on XX/XX/23 by PayPal XXXX. Instead of giving a refund this wonderful company charged my card again. Now I am out a total of {$360.00} which this company has fraudulently taken from me. I called immediately and spoke with overseas agent you first could not understand who said that nothing they could do. I am now escalating to governmental agency to get my money back as this is FRAUD
06/22/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • MS
  • 389XX
 Web
My Netspend bank supposed to had sent me a new card. They sent it to another address in New York. The addressee got my card an activated it. An proceeded to withdraw my money from my account. They withdrew XXXX. XXXX from my account. An left me with a negative. I called my bank about this and filed a complaint. They said it would take about 10 business days for them to investigate it. When I called to check on it. They told me it was my fault and negligence on there behalf. Can you please help me get my Social security money back.
03/06/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • WI
  • 542XX
 Web
We tried a week ago to activate this card and were told we had to send in a scanned copy of a Social Security card, driver 's license and proof of address. After three different pieces of mail were sent as proof of address ( including voter registration card ) they still would not activate the card. Also, the receipt for the gift card clearly indicates the value on the card is {$300.00} and the credit card company said there is only {$270.00} on it. Netspend is the name on the card and it says that it is issued by XXXX XXXX XXXX.
01/03/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • WA
  • 98033
 Web
1. I received an unexpected debit card from Western Union NETSPEND. I called XXXX XXXX XXXX department to cancel this card, but NETSPEND is other branch than the XXXX XXXX. 2. I called the NETSPEND to cancel this account, but no customer service was provided to cancel this card. And the only option is to active this card. 3. I want to file a complain to NETSPEND for 1 ) sending me unexpected debit card which I have never applied and 2 ) the customer service XXXX has no option to contact a real agent or cancel/close an account.
06/24/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • MD
  • 21218
 Web
I received my western union prepaid card in the mail but have had trouble activating over the automated system, online and over the phone. My online access was activated but now it is locked. In an email from the company I was informed that my account is on a temporary hold and my concerns can not be resolved through email. However, my activation and concerns can not be resolved over the phone. The representatives stated twice that I am ineligible yet the card does not require a credit check and I have the card in my possession.
04/16/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • PA
  • 152XX
 Web
I received an alarming email from Netspend with the subject line " Action Needed for your Card. '' I did not, and have never, applied for a credit card with this company. I checked my credit report via XXXX and I do not see any recent inquiries, so either this ID theft that isn't showing on my credit report, or this is one of the most deceptive advertisements for a card I've ever seen. If it's just an advertisement, I would call this a XXXX violation. Please investigate potential ID theft. I am attaching the email I received.
02/02/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • XXXXX
 Web Servicemember
Netspend, issued a closed account final check of {$920.00} on XX/XX/2017 ... this payment was sent to my extended family members house in XXXX XXXX, Nevada.. somehow this check found its way to a Bank Named : XXXX XXXXXXXX XXXX , somewhere in the State of SD. A place I have never been to. Even if I want to I could not make seeing I have been living in the XXXX these pass three years. I have contacted Netspend, FDIC, AND OCC ABOT THIS MATTER ... and still have not been issued a New Check. This is why I am contacting your Agency.
11/21/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • NJ
  • 07751
 Web
XXXX sent me a debit card with my name and a CVC code on back. The paper attached also had an account number and routing number, and it said to call to activate it. I called once, but was unable to reach a live representative. I want to know why the card was sent, as I did not order one. I am concerned because I can not reach anyone, and want to know what is going on ( i.e. If my identity has been stolen ). If this is just a advertisement, then this kind of the confusing commercial behavior need to be stop to bother customers.
08/07/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NV
  • 89084
 Web
someone continues to do identity theft under my name and variations of such and they keep sending prepaid cards ones they have already made an online account for and ones where you don't need the physical card to get illegal money deposited onto it. they do this and then transfer the funds I am also getting checks from places I've never had bank accts at and t is ruined my credit score by XXXX points this is XXXX make the prepaid card theft stop it. its a huge problem cause to close the account you have to activate the card
09/28/2015 Yes
  • Prepaid card
  • Mobile wallet
  • Managing, opening, or closing account
  • CA
  • 92101
 Web
I applied for a card from paypal prepaid XXXX ( issued by XXXX ) and was indeed issued a card. However, when I went to activate the card online, I was informed there was a problem with my account and directed to call customer svc. The woman on the phone told me that I was not eligible for an account with them and when I asked for a reason I was told " we can not give a reason ''. I asked whom I could contact for a reason but was told that no reason can be given and I can not contact anyone who can tell me why I was declined.
10/16/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • TX
  • 76012
 Web
Direct deposit was not added to my card. Tried call ing NetSpend and XXXX and was told there was a glitch which unbeknownst me was happening for more than five days. No one contacted me as to the problem occurring which would have allowed me to contact my employer to not do direct deposit and find other means of recieving my paycheck. XXXX and NetSpend have disabled their phone lines preventing anyone experiencing problems with their cards from contacting them. My rent s due and my food supply us low. I need my money now!
03/10/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 91356
 Web Older American
Hello, My mother-in-law received an unsolicited pre-paid debit card from netspend.com. My mother in law is elderly and very upset and concerned about the card arriving unexpectedly in the mail and the potential effect to her credit. After, explaining to her the nature of the solicitation she is now aware of the tactics used by such unscrupulous companies. Netspend.com is practicing in predatory behavior by sending these un-requested cards to individuals, especially the elderly. This behavior can not be allowed. Thank you.
07/27/2015 Yes
  • Prepaid card
  • Payroll card
  • Advertising, marketing or disclosures
  • IA
  • 50322
 Web
On XXXX XXXX, 2015, I received a prepaid XXXX Debit card from a company named NetSpend. I have notified Iowa 's Attorney General 's Office and NetSpend that I did not sign up for a this type of card. NetSpend sent an email back to me stating that they would remove my personal information and to cut up the card. I recently started looking at online surveys but have not received any funds or rewards. I am not sure if NetSpend received my information from a survey affiliate or my personal information was sold to a XXXX party.
05/24/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • IL
  • 60638
 Web
XX/XX/18 received a welcome letter from XXXX 's prepaid XXXX. I never applied nor asked for this prepaid card. It has a prepaid card in the welcome letter with activation sticker. I'm worried that this will effect my credit score or was opened by someone else using my information. Tired to call XXXX 's and could not talk to a live person without having to input personal information like social security number etc. I'm not going to do that. There are fees associated with the account. I hope they aren't already charging me.
05/23/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • IL
  • 60014
 Web
I received a XXXX XXXX XXXX in the mail on XX/XX/18. I did not apply for this card, and the card that I received was not promotional - it is a legitamite prepaid debit card. It was mailed directly to my home address, and the pamphlet encourages me to sign up for direct deposit with XXXXXXXX XXXX, and includes a routing and account number. I have never heard of XXXXXXXX XXXX and again, I did not apply for this card. I am concerned about why this was sent to me, this companys actions, and how to fix this. Warm regards
10/01/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • PA
  • 19139
 Web
I was sent an unsolicited credit or debit card from a company called " netSpend '', along with a direct deposit form " to give to my employer ''. The information in the letter I received contained active account numbers that were pre-generated " for me ''. I 've never contacted this company. I 've never filled out any forms requesting anything like this. I 'm not part of any program or institution that was acting on my behalf. This company just created accounts in my name without my permission and sent me the information.
04/29/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Advertising
  • Confusing or misleading advertising about the card
  • NV
  • 89128
 Web
I filed the dispute with brinks money all access the dispute was for {$68.00} and another one was for {$10.00} they only gave me {$66.00} back on my card and I keep calling them about the situation they keep rerouting me to the automatic machine to reput my information in I done it five times this morning and they keep charging me overdraft fee ATM fees when I signed up to pay {$5.00} a month so I won't be charging them fees and they started charging them to me they stealing my money out by card but y'all please help me
01/06/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • PA
  • 19148
 Web Servicemember
I recently filed a dispute with Netspend regarding unauthorized charges of {$8000.00} on my account. Despite providing documentation to support my claim, Netspend has determined that they will not be returning the disputed funds to me. I believe that Netspend has not thoroughly investigated my case and is not following the law, which requires them to provide provisional credit while the dispute is being resolved. I am seeking recourse through the CFPB because I believe that Netspend 's actions are unfair and illegal. ''
08/23/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • NJ
  • 07871
 Web
I received a XXXX XXXX from XXXX XXXX on XX/XX/22. I never applied for a credit card with this company. Upon contacting them I was notified that my name, social security number, address, and birthdate were all used to apply for this card. I have all 3 credit agencies credit frozen and I have XXXX. I had to call XXXX 3 times just to get the account closed and they were not very cooperative. In total I spent half a day just trying to get the account closed and they directed me to report to the Federal Trade Commission.
04/12/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • NY
  • 14850
 Web
On XX/XX/2023 my account through NetSpend was closed. I was not told why and the remaining money was supposed to be refunded to me in a check sent to my address. I inform them XXXX different times that my address had changed and tried to give them my address. I called them tonight on XX/XX/2023 to see what the tech was cuz I had not received it yet. The customer service representative informed me that due to security reasons they could not change my address to have this check sent to me therefore I don't get my money.
02/09/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MD
  • 21223
 Web
On XX/XX/2020 I get a text message from Netspend all access saying to call before I can use my card so I called about 1 hour later I get an email saying my card was reported lost or stolen I called again for the rep to keep telling me I transferred the money I would be play with that account my sons ssi check deposits there and my federal and state refund goes there I never reported nothing lost or stolen NEVER so now Im waiting my rent is due and We were on our way to celebrate my sons XXXX birthday it is the worst
04/19/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • GA
  • 302XX
 Web
I purchased this netspend card at XXXX in XXXX. I added {$20.00} to the card upon purchase. I called to try and activate to use and they have not activated the card. I have given them all necessary information and they still are saying I couldnt be verified! I asked for my money back and they still have refused. This should be against the law to keep my money that I added to this card. I have called three or four times and after speaking to different departments I am transferred right back to the automated system.
01/04/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 90630
 Web
I purchased a prepaid debit card as a gift at a retail store ( XXXX ) in XXXX or XX/XX/XXXX The person I gifted it to attempted to activate the card via on line and by phone. She was unsuccessful. She returned the card to me and I attempted to do the same and called ( XXXX ) netSpend on three different occasions and they would not activate the card or refund my money. On my last call ( today XXXX/XXXX/XXXX ) they refused to help me at all. I requested to speak to a supervisor and I was disconnected. Please help me
02/22/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • UT
  • 847XX
 Web
I was detained in the XXXX county jail in XXXX Utah, on XX/XX/XXXX. And was transferred to XXXX XXXX XXXX XXXX in XXXXXXXX XXXX. Where I was released on XX/XX/XXXX. The transactions that occured between XX/XX/XXXX thru XX/XX/XXXX were made without my authorization. I reported it to NetSpend.com card company and have asked for a statement so I can see who made the unauthorized purchases. They haven't sent any statements. Someone fraudulently used my debit card and spent over XXXX dollars on my NetSpend debit card
12/11/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • TX
  • 76020
 Web
Netspend sent a prepaid credit account to an address that I haven't lived for 7 years. Luckily, my friend bought the house from me, and texted me the info. I can not believe they are allowed to send unsolicited credit cards, that can easily be activated by anyone. I tried to call to have them remove my information from their database, but it won't let you speak with a representative, it will disconnect the call if you don't activate the card. I also sent them an email. I do not want my name associated with this.
09/28/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MS
  • 392XX
 Web
I file a dispute on XX/XX/2023 in the amount of {$1700.00} that where unauthorized transactions. I didnt not make any of the transactions on the account I havent heard anything back from the bank Netspend back since I file the claim. Not a call or email from them I was supposed to receive a credit or my money back on XX/XX/2023 but just not through the app I saw it saying my claim was denied no reason why not investigated at all! I didnt not make any of those transactions at all I just want my funds back please
03/18/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MI
  • 48205
 Web
I received a text message stating that my stimulus check was loaded on my Netspend card on XX/XX/XXXX. XX/XX/XXXX I tried to pay a bill but it didn't process my request. I have tired calling Netspend over 250 times. A recording came on and asked did try making a request for XXXX dollar to XXXX XXXX if I didn't press 2. How do I resolve the problem if they refuse to answer the phone. I need to get this resolved so I can pay my bill. My name is XXXX XXXX XXXX email address is XXXX. Any help would be appreciated.
11/17/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem adding money
  • OH
  • 431XX
 Web Older American
I bought a prepaid card from paypal at XXXX and put XXXX on the card. they said I could use the card as soon as I got home that it was loaded got home.I tried to use it and it was declined. I called the number to activate card no one answer the phone. I keep calling next day. the number on the card is XXXX it say can not take the call at this time. Two weeks later I get a card in the mail and the same thing again. all I want is my money back. the reason I got the card for is over and I lost what I want to buy.
03/29/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • ID
  • 83705
 Web Servicemember
I had someone use my debt card in another State fraudulently. I filed a dispute and sent it via the companies guidelines through email to their disputes department. It was XXXX XXXX, 2016. I was told I would get a provisional credit until they finished their investigation. As of XXXX XXXX, 2016, I did not yet get a credit in any manner to my account. I have no money to buy food and pay bills. I have accrued addition late fees for bills to amount {$100.00} in total because of their delay and breach of contract.
10/20/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CO
  • 80501
 Web
I put hundreds of dollars on a XXXX card I bought thinking it would be no problem to set up and use. It was a huge problem. XXXX had locked the card and I was unable to access my money on the card! They essentially stole hundreds of dollars from me. Whatever you do, NEVER I repeat NEVER BUY a XXXX PREPAID CARD, if you wish to use your own money. XXXX allowed me to buy the card and load money onto it, then locked the account so that I could not use my own money, for all intents and purposes stealing my money.
12/29/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Advertising
  • Confusing or misleading advertising about the card
  • NY
  • 10011
 Web
I received a card in the mail from Netspend All Access by XXXX. I did not request this card and have no idea who this company is or why I received it. Their customer service lines wont let you speak with a person. Receiving this makes me worried I may have suffered identity theft. The card requests I activate it, and I could only succeed in opting out on their automated line. When I called their other customer service line, they ask for my social security number so I hung up. This is incredibly frustrating.
12/09/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with overdraft
  • Overdraft charges
  • MA
  • 027XX
 Web
They are reordering my transactions in an effort to trigger overdraft fees. They post the larger transactions before smaller ones and they try to blame the merchant when I brought this to their attention. I made an order days before another one yet they posted the second one first because it was a larger amount, both orders were made with the same merchant yet they did that because then the 3 smaller transactions triggered multiple overdraft fees instead of just one overdraft fee for the larger transaction.
10/09/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • XXXXX
 Web
I bought my prepaid XXXX at the store and loaded XXXX dollars. I went to load it and it gave me the error message shown in the attachment. I called Netspend the automated system asked for the card number and social. When I put my social of course it said not found. When I bought the card social or name wasn't given. I spoke to thr 1st rep they rerouted me to the same automated system. They are refusing to activate this card yet they took my money and they wan na endlessly route me to the automated system.
04/07/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • WA
  • 98058
 Web
I filed my income tax return via XXXX. I was offered to receive the refund via a debit card through NetSpend. I activated the card in a timely fashion but the money was never put on the card. NetSpend is impossible to get through and charges a {$.00} charge just to contact them. They have a phone system that is impossible to get through and get information and least of all talk to a person to get the matter settled. At any rate, they have my tax refund and there is no way for me to get access to the funds.
02/10/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NH
  • 034XX
 Web
Netspend called and said there was a suspicious transaction on my account. I called to verify that it was me who made that. Shortly after getting off the phone, the money was taken out. On XX/XX/09 at approximately XXXX XXXX, {$940.00} was withdrawn from my Netspend prepaid account. I called Netspend 5 times and they dont seem to know where my money is. No one else has access to my Netspend login information. They say theres nothing they can do except launch an investigation that could take up to 90 days.
09/17/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NY
  • 10463
 Web
at XX/XX/XXXX, i bought a prepaid credit card in the cashier, i could not use the car because the car was created such as an gift car, i wanned the card to pay my car insurease, the next day XX/XX/XXXX i call the netspend company to explain my problem, i made a complain and they said ( netspend ) they will send my money in 10 days not more of 15, today its XX/XX/XXXX, and i did not recieved my money. also i call many time and they do not have any answer. today XX/XX/XXXX i called and they handout my call.
06/25/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • WA
  • 98031
 Web
I bought this prepaid card at XXXX XXXX it's a NetSpend all access prepaid card I loaded {$500.00} on it went to activated it would not activate I called NetSpend they told me that they were going to use it to pay off a fraudulent account charge that was unauthorized and not mine they proceeded to not activate it they were very rude and then they took almost {$200.00} off of it and supposedly said they sent me a check for the remainder and I would band from NetSpend and could no longer use their services
03/26/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • PA
  • 15136
 Web
I asked for a replacement card to be sent and during the time of processing my ex girlfriend had my Mail forwarded to her home address which I was unaware of because I was arrested on XX/XX/2022 in the meantime my card arrived and had my tax refund and social security income on it. My ex girlfriend spent all XXXX that was put on the card. I asked XXXX XXXX to to dispute all transactions because I was incarcerated and I did not make these fraudulent charges. XXXX XXXX has refused saying Im responsible.
08/08/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • CA
  • 902XX
 Web Older American
i have 2 debit cards with netspend and they refuse to let me use the money that i deposited in my accounts with my money. Even after almost 20 attempts and verification that i am the holder of the credit cards they still will not release the restrictions on my debit cards to get my money. This has been going on for two whole days. Even after verification and i want criminal prosecution of this company i have my social security checks and XXXX loan XXXX loan and stimulus checks going to these accounts.
10/08/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • KY
  • 40223
 Web Older American
On XX/XX/2019, I received an unsolicited prepaid mastercard ( debit ) issued by NETSPEND. I am concerned that I received this card in the first place. I did call the opt out # on the card and told them that I did not want ( nor requested this card ). When I asked how my name got into their data base I was told that " probably someplace you shopped ... gave your phone # to '' was the originator. My concern is that it is dangerous for unsuspecting consumers to receive such cards without their permission
12/30/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • CA
  • 91030
 Web
I received XXXX suspicious emails from NetSpend regarding a debit card account that is held by a complete stranger. They refused 4 times to connect me with their Fraud Department in order that I may ask them to look into the matter. It appears that they are unconcerned with potential fraud within their accounts, and suggested that my local police should be responsible for any investigation. I consider this negligence on the part of NetSpend, and think they should be required to clean up their affairs!
12/25/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MO
  • 634XX
 Web
I purchased a prepaid PayPal card for my daughter to use because she is under 18. I chose PayPal because I can link to my account and watch what is spent. The card was instantly shut off by the company and they refused to tell me why and also refused to reactivate said card unless I sent them proof of my identity, address, social security number and source of income. This is a prepaid card. Now I am out the money I put on the card and my daughter is stuck away from home with no money because of this.
11/04/2015 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • CA
  • 90044
 Web
On XXXX/XXXX/2015 I was notified by Net Spend Prepaid ( issued by XXXX ) that my card had been compromised. I emailed a list of all fraudulent transactions. The fraudulent pending transactions have been posted to my account after Net Spend knew these transactions were unauthorized. I has been two weeks since I filed the claim and today XXXX/XXXX/15 Net Spend allowed XXXX of the fraudulent transactions to be posted to my account and I have yet to receive any credit for these unauthorized transactions.
06/27/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • WI
  • 53222
 Web Older American, Servicemember
XX/XX/2022 received a XXXX Debit Card from XXXX. I did not open an account with them. I did not solicit their services. I attempted to call the company : ( XXXX ) XXXX and got the automated call run around with no option to talk to a real person. They referred me to their customer service email. When I attempted to call the other numbers for that company I was asked by recorded message to input account number which I did not do because I did not open an account and do not want to trigger activation.
04/13/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • WI
  • 54601
 Web Servicemember
XX/XX/XXXX called XXXX XXXX XXXX about a disputed transaction, company cancels card and says they'll mail a new one ... XXXX last monday called company to complain card didn't arrive was told it was returned undeliverable but they'd try sending again ... called XXXX last Wednesday and XXXX XXXX XXXX apologized that I was lied too, about mail being returned and they said my replacement card was mailed XX/XX/XXXX and should arrive last Friday ... it's now Tuesday XX/XX/XXXX, still no replacement card
04/08/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • AZ
  • 856XX
 Web
Initially, I was receiving a large number of emails about being qualified for " Netspend Premier / Debt Card, and after a couple weeks of these emails, I receive an actual " Debit Master Card. The enclosed literature informs me that XXXX HAS OPENED an account under my name with a routing # & account #, None of which I authorized. Having been previous victims of Identity Theft, I don't care to have any solicitations that I have not initiated. Your assistance in this matter is greatly appreciated.
02/18/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • FL
  • 335XX
 Web
On XX/XX/2023 someone fraudulently withdrew XXXX from a XXXX XXXX XXXX in XXXX out of my account. I immediately contacted my bank Netspend on XX/XX/3023 and advised of the unauthorized activity. As requested the same day I submitted written notice of my claim and it was accepted. Netspend did a 10 day investigation never offered a provisional credit and closed the claim without refunding my money though I did not withdraw the funds or authorize the withdrawal. My debit card is in my possession.
07/25/2022 Yes
  • Checking or savings account
  • Savings account
  • Closing an account
  • Funds not received from closed account
  • GA
  • 30328
 Web
Established account on XXXX with Netspend via their XXXX XXXX XXXX Activated account by submitting online a copy of my US passport and Social Security Card on XX/XX/XXXX. Funded the account with {$2000.00} on XX/XX/XXXX. Transferred funds into their savings account, which i believe is XXXX. Account closed by company on XX/XX/XXXX due to suspicious account activity. There was no account activity other than funding the account. Company will not return funds, despite multiple instances in contact.
12/13/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 90630
 Web
So two weeks ago I found a nets spend card in my name thought I resolved issue but another card was ordered and was in my mailbox I didnt activate but cant get information on how its being ordered and I have been having multiple issues over time with identity theft since XXXX my information license and signing student loans online with soc sec number etc bought cars etc its I closed my netspend account many years ago I have bank account so netspend XXXX XX/XX/XXXX. XXXX. XXXX XXXX is on card
07/14/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MI
  • 48322
 Web
I just received by email a copy of account summary from accounts Netspend decided to transfer to one account. Netspend refuses to allow me disputed unauthorized transactions on charges I just became aware. Netspend also refuses to provide a provisional credit within 10 business days of unauthorized transactions they did allow me to dispute on my current card. Netspend did credit my account for prior unauthorized charges but did not credit me their arbitrary and capricious transaction fee.
04/04/2016 Yes
  • Prepaid card
  • Payroll card
  • Fraud or scam
  • NC
  • 27104
 Web
I received a netSpend prepaid MasterCard in the mail for which I never completed an application. I have never dealt with this company and do not know how it has my information. Additionally, the card was sent to the temporary address where I am living, which makes me even more suspicious of the company and the offer. A XXXX search showed many other complaints about this company and the fees charged for everything from checking your balance to using the money you load or have deposited on it.
03/21/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MO
  • 65804
 Web Servicemember
XXXX FOLLOWING CHARGES FILED AND TAKEN FROM MY ACCOUNT WITH CARDS I NEVER OWNED. XXXX AT XXXX XXXX, {$930.00} TAKEN FOR PURCHASE AT XXXX XXXX ON XX/XX/20 XXXX XXXX, {$200.00} PURCHASE AT XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/20, XXXX PURCHASE AT XXXX XXXX XXXX ON XX/XX/20 AT XXXX WITH NET SPEND CARD ENDING IN XXXX WHICH IVE NEVER OWNED. {$2100.00} PURCHASE AT XXXX XXXX ON XX/XX/20 AT XXXX WITH NETSPEND CARD ENDING IN XXXX, WHICH I HAVE NEVER OWNED. AND YET IT WAS ALL DEDUCTED FROM MY ACCOUNT.
08/07/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MD
  • 206XX
 Web
I had a XXXX prepaid card and had several foreign transactions that were unauthorized I disputed the transactions totaling {$1300.00} they promised the issue will be resolved within 10 business days which was supposed to be set for XX/XX/2018 I called and the company told me it won't be resolved until XX/XX/2018 almost 5months! From my initial dispute date I want a full refund from this company they closed my account so I cant receive my provisional credit I need you to step in thanks. You
08/24/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30135
 Web
XX/XX/XXXX charge entered incorrectly over XXXX Card was swiped and NetSpend declined the charge yet placed a hold for the total amount I had available at the time {$1300.00}. XX/XX/XXXX contact with Merchant advises they do not show a hold or any funds for me yet NetSpend still has funds pending. Now XX/XX/XXXX NetSpend is charging overdraft fees however the funds that are pending would cover it if they would release the hold that they denied. I have paid cash for the product already.
10/19/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 90062
 Web
Had direct deposit with NetSpend prepaid debit card by XXXX on XXXX first SSI benefits posted however the company gave me a hard time about retrieving my funds off that card for about six days I was given the runaround so I asked for the account to be closed at which time on XX/XX/XXXX they claimed they closed the account and returned my SSI deposit back to Department of Treasury today is XX/XX/XXXX and I still have yet to see my SSI deposit for XXXX I would like them to release my funds
03/16/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 77060
 Web
I was at work on XX/XX/XXXX can prove that and i received alerts stating someine was withdrawimg funds out my account without my permission i dont know who the person is or how they got my information but they took a total of XXXX and my bamk is trying to say it was me whem i told them it was not me i want to prosecute whoever it is or they find out it is well they said they found no error and i am just out of XXXX and there nothing that can be done the company is netspend prepaid card
06/27/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MD
  • 212XX
 Web
On XX/XX/XXXX I attempted to make a purchase online with my card my balance available is XXXX the company will not process the payment for reasons unknown this is not the first problem encounter XXXX with Netspend my card was cancelled without my permission playing my direct deposit if my income taxes for a month The card was sent to the wrong address so I had to wait for another card from Netspend I paid XXXX XXXX and the money deducted from my card but XXXX XXXX never got the payment
01/10/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • GA
  • 30318
 Web
I have contacted NetSpend concerning the following transactions that I did not make. It is clear that the transactions were duplicated and Netspend declined my dispute. Either my card had been cloned or someone has tampered with my statements to move the money into there account. XXXX ATM XXXX XXXX XXXX XXXX {$60.00} XXXX AtM XXXX XXXX XXXX XXXX {$60.00} XXXX AtM XXXX XXXX XXXX {$60.00} XXXX AtM XXXX XXXX XXXX {$60.00} XXXX ATM XXXX XXXX XXXX {$60.00} XXXX ATM XXXX XXXX XXXX {$60.00}
06/23/2022 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Confusing or missing disclosures
  • OH
  • 45211
 Web
I went into a store paid cash for a Net spend card. I listened to the instructions and provided all my information. After I tried using my card with XXXX and, trying with XXXX. Being unsuccessful in receiving a ride. After the next day I tried to use card, and was directed to there call system where they provided a subject number asking for the information I already gave and asking me to send through a email. I've never had difficulty in the past and I'm suspicious of there activities
09/01/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • IA
  • 503XX
 Web
All access NetSpend sent me two credit cards I did not apply for with an actual credit card number on it and my name and then in order to be taken off of their mailing list and to deactivate this card or remove me from this card they want me to put the card number in over the phone it says it would not activate the card but I didn't want to take the chance This seems a lot like fishing that they would send you a card with your actual name on it and a credit card number through XXXX.
09/05/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • NY
  • 11236
 Web
A merchant is using my credit card doing unauthorized auto payments or buying things from the Net Spend accounts. XXXX 1,2023 and XXXX XXXX2023. in dispute. The social security office Located on XXXX XXXX XXXX has sent my XXXX check to them and would not report it as lost or stolen, my option of choice. The social security office and Net Spend is playing some game with that check I do not want back even if they return it. I ask place it as lost or stolen and reissue me a new check.
12/19/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • TX
  • 78412
 Web
My account XXXX was blocked in XXXX XXXX .I have attempted to have the block removed by providing proof of Identity .I have even tried to go into an ace check cashing store with a valid Id and have been unsuccessful. They have requested Id, proof of residence, and a social security card. I have submitted all within requested and have still been refused access to the funds that have been direct deposited from SSI. I am asking for help to have then release my money remove this block.
01/02/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • FL
  • 33510
 Web
I have not been able to use my Netspend card since XX/XX/20. I have available funds that I gave deposited as well as my Stimulus payment but the card declines when I try to use it in stores, online and at ATMs. I have tried to reach out to Netspend customer via secure message on the Netspend app, customer service ( XXXX ) but have received no response. The number rings busy and or I am placed on an extended hold then the line disconnects. I am not able to use the funds on my card.
01/03/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Company closed your account
  • WA
  • 99202
 Web
On XX/XX/XXXX I received a direct deposit from XXXX XXXX XXXX I it had a overdraft payment on it the total was XXXX was suppose to be sent to me in the mail in 6 days never showed up so on XX/XX/XXXX it was sent to treasury department and routing # XXXX acct # XXXX XXXX XXXX. Check number XXXX amount XXXX brinks meltdowns per paid card I have the XXXX XXXX card now and XX/XX/XXXX and still have n't received the funds and been to social security 5 times and to no avail no money yet
02/06/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 76110
 Web
Two transactions were allowed to debit my account without authorization. I have filed a dispute. The card holder agreement states that provisional credit is to be provided within 10 business days. The date they have set for update is more than a month from the filing date which is a clear violation of their own terms and conditions. They're not protecting me as my financial institution. Please assist. I am also attaching their terms and conditions to this complaint for reference.
11/14/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • NY
  • 134XX
 Web Older American
On XX/XX/XXXX XXXX phone services put a charge through on my card. I no longer use their services, and tried to cancel through XXXX and they told me there was nothing they could do to refund my money. I called Netspend, my card company and explained to them the problem, they opened an investigation and my money was returned, I was assured they, XXXX, would not be able to do it again. Well they have done it again and I can't keep going through this for a service I no longer use.
04/20/2022 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Other transaction problem
  • NC
  • 27028
 Web
On XX/XX/2022 I called XXXX ( Netspend ) to reverse a transaction that was made by using XXXX XXXX. When explaining to the representative from netspend that XXXX canceled the transaction id XXXX And I should be seeing the funds in my account the rep canceled my debit card along with not saying anything when I asked why would you cancel my card because it was not stolen or used fraudulent the rep put his speaker on mute and would not respond and eventually disconnected the call.
10/16/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • MO
  • 63010
 Web
I received a Brinks prepaid card with my full name on it sent to my house. This is very alarming because when I went to call them you cant get a live representative to ask how this happened when I NEVER applied for this, it makes you activate this card and provide your social, so of course I hung up and the messed up part, is that there is FULL account information on the paper as well. Account and routing number with my name and address. This is ridiculous how this happened!
10/04/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • AZ
  • 863XX
 Web
Denied access to my account beginning in XXXX of 2023. I have sent several documents repeatedly, drivers license, ssi card, tax forms, vehicle registration, vehicle insurance, ect. All have been deemed insuficient to verified my identification. I have been ignored, hung up on, denied access to a supervisor, and left on hold for hours in my 50+ attempts to fix this problem with no success. I moved to XXXX from XXXX in XXXX of 2023 NETSPEND ALLXXXX XXXX XXXX Address unknown
11/22/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • OK
  • 73003
 Web Servicemember
On XXXX I recieved a text from my bank Netspend skylight asking if I had made made a purchase from XXXX for {$310.00} I replied no and they immediately closed the card. I checked my account and found 2 other charges one for {$120.00} and another for {$120.00} all three transactions were made at XXXX. I filed a dispute with my bank for the 3 charges. And after waiting for 3 weeks was told by my bank that the charges were valid and they would not be crediting back any money.
03/20/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IL
  • 60048
 Web Servicemember
The total amount is XXXX that was my taxes that netspend loaded onto a card that I reported stolen they allowed the card to be used and all money was drained. I reported to them last year that my identity was stolen, and they refused to do nothing about it. I have proven that this was not me by way of filing an FTC report a police report and by other means. I was told I would have a credit now they suspended all services to the card, and will not give the money they owe me.
03/14/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • OH
  • 43062
 Web
PayPal prepaid masterCard. I put {$80.00} on this card cash at a grocery store so I can use this card online and they took my money. It's been three weeks now and I could not activate this card so I can use it. Customer service keeps telling me I will get a check refund but it has never came. I keep getting the runaround on phone and email, only to find out that they still refuse to send my refund check. They refuse to give me my {$80.00} back. I feel like they are a scam.
05/02/2016 Yes
  • Prepaid card
  • Payroll card
  • Managing, opening, or closing account
  • NC
  • 276XX
 Web
For my job XXXX. These profiles are not used anywhere other than in our testing environment. Today I received a XXXX XXXX paycheck card from a company called netSpend. The card is associated with XXXX of my XXXX, but it has my personal home address on it. There is no way this company obtained this profile through legitimate sources. I tried calling the company but was not able to get through to anyone. Account number is XXXX XXXX XXXX XXXX Name on the card is XXXX XXXX
08/14/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 93308
 Web
I filed a dispute on XXXX to NetSpend for charges that were made in la the same day I brought the remind you I stay and brought the card in XXXX Recently I had a XXXX and just got out the hospital I went to activate the the card they send u to d find out money has been taken from my account told NetSpend all of a sudden my card is closed never gave me a notice of account closure they say it's due to unusual transactions but I haven't used the card there is no transaction
05/25/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • IL
  • 60643
 Web
I received a credit on my netspend account from a store I was in. I did a return although the original purchase was half cash Nd half my debit card, the store had no cash so they processed the full amount to my Netspend card. I been threw away the receipt because I didnt need it and Ive contacted the store asking if I could receive another copy but I was told they dont keep copies and cant look up any copies. Ive told my bank that but theyre still not releasing my money.
09/29/2016 Yes
  • Credit card
  • Application processing delay
  • CA
  • XXXXX
 Web Older American
I purchased a debit card loaded with {$150.00} from www.netspend.com. the card said ai had to call a number to activate it. After XXXX tries the recording said there was a problem activating it. I spoke with XXXX woman from whom I was disconnected. Another man connected me to a supervisor who told me the card was limited to instore transaction which I did not want and he could n't fix it, claiming it was irreversable. I was trying to get information and he hung up on me.
12/20/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • FL
  • 33023
 Web
My name is XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX XXXX I purchased a Paypal prepaid debit card as a gift last week ( XX/XX/XXXX @ XXXX ) at XXXX Store # XXXX for the amount of {$75.00}. The recipient of the card was not able to activate the card, therefore I purchased a new card to replace the old one. Now I am asking for a refund or activate the they are refusing. Paypal or the store. the card # XXXX expiration date XX/XX/XXXX XXXX XXXX # XXXX Please email at XXXX XXXX
09/29/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • NJ
  • 07106
 Web
I have contacted the Netspend numerous times trying to dispute a {$400.00} charge on my card that I did not authorize. They gave me the run around for almost 4 months for me not to get my money back. A charge was made regarding concert tickets i never attended nor authorized. Every time i called Netspend to speak to a supervisor one would never call me back. This the worse experience every had in my life and I cant afford to lose {$400.00} during a pandemic with no job!
01/09/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • MT
  • 59105
 Web
XX/XX/2021 : Netspend All-Access by XXXX sent me an unsolicited 'debit ' card with instructions to setup direct deposit and to activate my account. I did not apply for this account/card. To the best of my knowledge, I did NOT authorize any parties to distribute my information, or open accounts in my name. This company ( from internet articles ) is known for the practice of sending unsolicited 'debit ' cards to people after an account was opened by an 'affiliate '.
11/06/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • GA
  • 30122
 Web
I've been banking with Netspend for several years. I called in on XX/XX/18 to dispute a charge. Next thing I know my account is closed and funds have not been issued to me. This has caused many bills in my household to go unpaid and accumulate late charges. Called in to check the status of my refund only to be advised that it was not complete and need 10 days to complete. NOT ACCEPTABLE. This is altering my livelihood and causing more damages than one person can handle.
04/09/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • IL
  • 60015
 Web
PayPal is randomly sending PayPal account holders debit cards without permission ( unless permission is buried in fine print ). Recipients of the card do n't know what it is, why we are receiving it, if it was fraudulently requested, etc. -- then we have to spend 20 minutes holding for PayPal customer service only to find out that PayPal randomly sends the cards to account holders whether or not they request it. It is absolutely ridiculous and PayPal should know better.
10/05/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AZ
  • 85017
 Web
I had {$1100.00} in unauthrized transfers on my card occur and had three denied claims that were submitted in time with signature and had my account closed and the balance of {$1600.00} sent to me in three bad checks that were insufficient funds and were bounced and returned to me by Netpsend bank Western Union. Western union owes me {$2700.00} for denied claims submitted in timeframe signed and for closing my account without authorization and sending me a bad check.
05/04/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • AZ
  • 85234
 Web
I have contacted NetSpend several times beginning XX/XX/ 2020. I was not able to get through to any reps for 26 days, on the day I was able to get through I was repeatedly placed on hold for hour long increments. My stimulus payment was direct deposited to an old NetSpend account I no longer use. I have been trying to get NetSpend to merge the old account with the new account I opened with them in order to access my funds. I have not received any help with this matter.
03/03/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • GA
  • 30043
 Web
Purchased a Netspend pre paid debit card at my local XXXX store on XX/XX/2020. Paid {$50.00} for the card plus {$2.00} fee. Tried to activate card using telephone, computer and speaking with a live person. Told information that I used was not consistent with their information. I never purchased a Netspend card before. Only purchased to give to my son for use for transportation. Company won't release alledged information that they are using to keep from activating card
08/17/2016 Yes
  • Prepaid card
  • General purpose card
  • Fraud or scam
  • FL
  • 322XX
 Web
I was mailed a prepaid card from a company called netspend. It 's hard to parse through all the information provided, but they have sent me a full XXXX debit card with my name on it and a valid card number, I have not applied for credit, opened an account, or had any dealings with this company. I believe this is a deceptive technique designed to confuse consumers and trick them into opening accounts with netspend so that they can charge people their ridiculous fees.
08/03/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • WA
  • 98036
 Web
On XX/XX/2018 I filed a dispute with Netspend in the amount of XXXX. I accidentally paid XXXX more than what I wanted to pay. Called merchant they didnt do anything. Called Netspend talked to them. Was told to file a dispute so I did. They emailed something to fill out. I told them I have no printer or any way printing anything out. They never sent me anything in the mail. They will not credit my account. Told me I have to wait until they update me on the XX/XX/XXXX.
05/25/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • FL
  • 32817
 Web
Received by mail an unsolici ted Mastercard ( Prepaid ) card from Netspend. T his was not requested. The card is a prep aid Debit card that requires the holder to file Social Security and bank account routing numbers to Netspend, w hereby they will then charge the holder a monthly fee of {$5.00} to handle funds. I have been advised th at XXXX sold off this service to Netspend, which is now simply mass mailing these Mastercard products t o unsuspecting people.
03/26/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • GA
  • 307XX
 Web
I filed my income taxes to turbo tax .I was supposed to have my refund direct deposited onto a prepaid debit card from net spend. I never received it and I called NetSpend they cancel my acardand I have not been able to receive my refund .they said they sent my refund back the IRS but I have information that it 's in an account At XXXX bank. I have a letter of reserch stating wher my funds was deposited. i just dont know how to attach the documment in this complaint.
05/26/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Can't close your account
  • CA
  • 93552
 Web Servicemember
I received an unsolicited debit card from Netspend all-access on XX/XX/23. When I call the number listed on the card ( XXXX ) or the number listed on the terms and agreement ( XXXX ), it makes me try and activate my card. Due to the fact that I did not request the card, I do not want to proceed with the activation process. When I ask for an operator or hit zero ( " 0 '' ) I get disconnected. The terms and agreement list the CFPB as the next step if there are issues.
05/08/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with fraud alerts or security freezes
  • CA
  • 92115
 Web
A few days ago I received an email to XXXX saying I opened up a credit/debit card at NetSpend.com I contacted the company they said someone had opened up an account under my name and for me to contact FTC. A few days later I received another email to my second email XXXX saying that I had opened another credit/debit card at NetSpend.com when I went to my aunt 's house to pick up my mail. There was only one NetSpend card there. And I have never applied to either one.
05/07/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • AL
  • 35022
 Web
I won a dispute with netspend for XXXX and never got the check it was redirected possibly by XXXX XXXX XXXX XXXX XXXXXXXX XXXX or XXXX XXXX or XXXX XXXX or XXXX XXXX or XXXX XXXX or XXXX XXXX or XXXX XXXXXXXX XXXX XXXX XXXX or XXXX XXXX or XXXX XXXX or XXXX XXXX or XXXX XXXX. They might have compromised my birth certificate breaking north Carolina closed adoption laws to scam me or if my birth right in north Carolina in XXXX to now I have been XXXX with chlorine.
04/30/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • TN
  • 38109
 Web
Someone who works for netspend or ace has been stealing money from me and putting money back as in if I was depositting or withdrawing money back into the account. I have filed 2 complaints with Ace about my money being took without any alerts, emails, or text messages and NOTHING has been done. If I spend my money with my card I get all of the alerts, emails, and text messages, but when someone spends my money I don't get anything that shows I spent that amount.
01/27/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • CA
  • XXXXX
 Web
I have never applied for a loan/ credit with NetSpend . This inquire happened during the same time as another one from XXXX XXXX of which I did not apply for either.I have contact the company via phone and email to request them to stop pulling my credit without consent. I was told they would look into it and they have stop responding to my request. I never applied nor desire to do business with this company and they are hurting my credit with there hard inquires.
08/21/2018 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NC
  • 28625
 Web
My card was used at a grocery store for XXXX dollars and then I filed a dispute and was told I could have provisional money in 10 bisness days sent the email to them but the lady gave me the wrong email address since she couldn't half speak English. So now they are telling me I have to wait the full 20 business days to get the money back and I need my money now but it's ok I will be homeless before then because they will not give me my money that is owed to us.
08/26/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • FL
  • 34714
 Web
Received a mastercard from a company called Netspend in the mail today. I did not apply for this card or ask for it to be sent to me. When I called the management company listed on the Card facts ( XXXX ) I was told they do not mange the card and I would have to call a different number. I located a number online for netspend but when I contacted it I was unable to speak to a live person unless I activated my card or provided them with my social security number.
11/21/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Can't close your account
  • CA
  • 949XX
 Web
I work for XXXX XXXX as a XXXX XXXX for school children. I setup direct payment into my debit card account with Netspend. My last deposit was flagged by Netspend because it was booked as a refund they have placed a hold on my whole account. I can not access anything. I was told specifically I can not close my account, I can not access the funds not in question. Customer service hung up on me after an hour on the phone when I pushed to close my account
03/13/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 95482
 Web
I received an XXXX XXXX XXXX XXXX in the mail today unsolicited from a company called Netspend XXXX I called their " fraud '' line to report fraud & it only allowed me to enter the 16 digit card # to " remove myself from their mailing list & close the card account. '' I am concerned about identity theft and what could have happened if I wasn't home and someone else received this card. I thought mailing people unsolicited debit cards was against the law?
02/27/2022 Yes
  • Credit card or prepaid card
  • Store credit card
  • Closing your account
  • Company closed your account
  • CA
  • 92105
 Web
Been usin netspend since I don't have a bank account. I just got laid off but I was happy to kno that I still had {$22.00} left that I can use for gas to help look for another job. Will I pulled up to a gas station just to find out Netspend closed my account. I still have the app state I'm still a customer and my remaining balance. I call them to try and resolve it, they ask me for my social security number or card to continue on, but it said it's invalid.
10/02/2015 Yes
  • Prepaid card
  • General purpose card
  • Fraud or scam
  • AZ
  • 85225
 Web
This company, Net Spend sent me a debit card that I did not request. The card can only be activated by entering my social security number, not the card number. I tried to contact Net Spend and without activating the card I could not speak to customer service. I have filed a complaint with the FTC and Local Police. My name and address is listed with Opt-out Prescreen list and flagged with the credit bureaus. I had to email them to cancel card XXXX exp XXXX.
04/18/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 94605
 Web Servicemember
On XX/XX/2017 I noticed charges on my prepaid XXXX card that I didn't make. Immediately I contacted them and was referred to NetSpend. I was instructed to submit a claim to them. My claim for over {$1600.00} was denied within 3 working days. I've contacted them, repeatedly trying to get my money returned to me unsuccessfully. I was instructed to file a police report, which I did. But still have not gotten any money. I'm XXXX and need my money. Help please
07/18/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • CO
  • 80013
 Web
XX/XX/2023 received a credit card for XXXX XXXX I had not requested or applied for. This was done in Texas. They closed the account. XX/XX/2023 someone tried to apply for unemployment at my job site. Since I still work there, they contacted me immediately. XX/XX/2023 Received debit card I didnt apply for. Its from XXXX XXXX netspend debit card. Called the company to report as fraud. They had already created a user name and password for this account.
11/04/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • CA
  • 94590
 Web
Someone with a net spend account under my name and other information logged into my XXXX account and changed my direct deposit information that was originally set to receive payments to XXXX XXXX. XXXX goes through the company I work for to show my timesheets and paystubs. Net spend refuses to let me cancel this card which I never made nor authorized to be made and this card now has access to my paycheck that Ive worked very hard for the past XXXX weeks.
11/04/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • TX
  • 75081
 Web
Around XXXX of 2020 Netspend decided to hold my account hostage with {$4500.00} than demand I send in bogus documentation only to no resolve. They then used scare tactics to threaten me but when everything they requested of me was submitted they decided that my account was linked to a PayPal account that was in arrears so theyre keeping the money to offset that with no documentation provided whatsoever. This is fraud. Theyre scamming people. Please help.
02/24/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • VA
  • 22192
 Web
I was sent an unsolicited debit card with an account already authorized in my name for which I did not apply for, request, nor agree to. The financial institution associated with it is trying to defraud me by opening an account in my name without my permission. It is either an attempt to steal money from me or steal my identity. The bank is NetSpend which is owned by XXXX, which is owned by XXXX XXXX XXXX in association with XXXX XXXX Bank and XXXX XXXX.
10/30/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • WA
  • 98026
 Web
I received a debit card from the company. I NEVER signed up for an account with this company and I do NOT know them. I attempted to call and inquire who they were, and what the card was for ( as I have no account with them ). It is impossible to speak to a representative without activating the debit card ( which I do not want ). This entire operation reeks of a scam. THE ATTACHED FILE HAS THE ACCOUNT AND ROUTING NUMBERS BLOCKED FOR SECURITY PURPOSES
08/18/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AR
  • XXXXX
 Web
There were two unauthorized transaction at two different XXXX that I did not make or authorize in the amount of XXXX total transaction my tax return money was direct deposit onto NetSpend XXXX XXXX prepaid debit card. And the money was withdrawn off the card. I filed a dispute on XXXX XXXX, 2017 with NetSpend to credit me my money back to my account.They have yet to honor my dispute. The reason being 60 days late reporting the unauthorize transaction.
07/11/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • AL
  • 359XX
 Web
If you can send me an email I will send you the info of how much and everything it is fraud and I can get no one to help me I'm a senior citizen and NetSpend took money from my Social Security checks for 2 months and they will not give me my money back and they closed my account without me knowing it back in XXXX of 2022 please tell me that you can help me this is very upsetting and I just didn't know where else to go thank you and have a blessed day
09/21/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • OK
  • XXXXX
 Web Servicemember
Consumer 's Original Complaint : I have been with this bank for over 10 years. m=My account was closed due to compliance rules before my direct deposit posted without prior notice. checking account ending XXXX savings account I am a retired XXXX veteran and my checks are protected. I have to go through alot of red tape due to the epidemic that is going on most government agencies are not fully staffed. This is unbelieveable and is not an easy fix.
02/04/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • TX
  • 767XX
 Web
PayPal prepaid. I purchased the card 3 months ago from XXXX. I called to activate the card. Something happened on the automative recording. It says it's in another name. Well it shouldn't be. But even if it is the card should be limited use. The card is non active and I've gave netspend fraud department my identification and the info they needed more than five times. As well as PayPal prepaid. They give me all types of problems. Everything I call.
01/27/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • TX
  • 786XX
 Web
Received unsolicited prepaid card by mail on XX/XX/2018. cardholder agreement under fee schedule states '' If you do not register your card and your card remains inactive, we will access the Account Maintence Fee Listed below beginning 90 days after the date the card was acquired. '' called to remove account but was an automated call with no way to verify it was removed. E mailed to the listed email address to decline card but address was invalid.
05/30/2020 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Unauthorized transactions or other transaction problem
  • AZ
  • 85226
 Web
XXXX XXXX XXXX account is locked and unable to add or withdraw money. Customer service is unable to assist with this issue. I have talked to many managers since Tuesday XX/XX/2020. When calling the support number in the mobile wallet app, it connects you to NETSPEND. NETSPEND is not familiar with the XXXX XXXX XXXX account or mobile wallet. When you call XXXX they will tell you they can only help with there physical products like tvs and phones.
08/20/2016 Yes
  • Prepaid card
  • General purpose card
  • Managing, opening, or closing account
  • CA
  • 92591
 Web
I requested a prepaid debit card from XXXX, which is issued by NetSpend, so that I could have access to my funds paid to me by XXXX.I was denied the card, because NetSpend is saying I owe them {$72.00}, and would not give me an explanation as to why I would owe them money owe a prepaid debit card.I donot owe these people any money, and I need to know why they are saying I do? I believe this a scam.I ask them to send me an explanation, he refused?
07/09/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Privacy issues
  • UNITED STATES MINOR OUTLYING ISLANDS
  • XXXXX
 Web
I got a Netspend card in the mail that had my name already on the card, i did not apply for it, and they would not tell me who gave them my information. I asked for there supervisor and of course they were not available. I XXXX them while talking to her and saw they defrauded XXXX people so id like them audited again because she would not tell what information they had on me. Please contact me if you find they took any money from me. thank you.
10/31/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • VA
  • 22201
 Web
Netspend by XXXX is sending messages and cards to consumers stating that they chose to open an account with them when in fact it is promotional and from a mailing list. It is deceptive and intentionally so. When I called to inquire about the email sent to me about my new account and debit card that I requested, I was told to just contact my email provider and that the customer service agent could not validate whether I was or was not a customer.
08/25/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30034
 Web
I loaded {$220.00} on XX/XX/18 on my Netspend prepaid card..I paid a XXXX XXXX XXXX bill & I immediately had them reverse the payment.Today is XX/XX/XXXX & my payment is still pending.I 've called all week long & all the reps giving me the run around.I 've sent my cancelled confirmation & the supervisor of Netspend 2 of them even spoke with an XXXX XXXX XXXX rep who confirmed the payment was reversed & still my money is pending..PLEASE HELP ME
04/08/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • CA
  • 90732
 Web
I have a XXXX XXXX XXXXr monthly service plan fee for the past two years I have paid each month 2 times they are convinced I don't and won't help stop the overcharging or credit it. This last month 3 times overcharged. XXXX XXXX for monthly service plan fee and also I am over charged at there atm who. Pays XXXX to use an ATM every month. I don't know how come it's not cheaper it use to be that this was at ace check cashing with my NetSpend card
04/28/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • WI
  • 549XX
 Web
My XXXX year old son received a physical prepaid card with his name on it unsolicited through a third party from NetSpend. The card could have been stolen through the mail and activated by someone else. Why would a company be able to provide a debit card to someone without them requesting it. The telephone system is very shady and difficult to get to speak with a live agent, who then tells you that they don't have any information supposedly ...
01/25/2016 Yes
  • Payday loan
  • Received a loan I didn't apply for
  • TX
  • 75104
 Web Servicemember
I was never contacted by the lender. Not even once. XXXX XXXX and XXXX somehow obtained my information and threatened me with legal action. They said they would harrass me at work every day and show up at my doorstep. They fraudulently aquired my information and continue to threaten me. They constantly call and say they have contacted XXXX XXXX and are serving me court orders. I contaced the actual lender and they said they are a scam company.
03/17/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • WI
  • 53223
 Web
i made complaints over the phone in the past about Netspend. This company has stolen hundreds of dollars and it is time that they pay the month of XXXX and XX/XX/2020 they stole {$60.00} then {$160.00} and yesterday XX/XX/XXXX I realize {$50.00} was stolen and now Netspend has made it impossible for me to login my account and every time I call the automated voice mail states that they're not taking any calls then say good bye and then hang up.
10/16/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • PA
  • 150XX
 Web
My child support was issued on XX/XX/2018. I still have not received my direct deposit. I have called netspend ( XXXX ) and they state theres no issue then change their story to read what sounded like a pre written script saying they are having issues and theres no resolution time. I have XXXX funds. this caused me to bounce a check and theres no time frame when I'll get my child support not to mention my paycheck I'm supposed to get tomorrow.
02/12/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • IN
  • XXXXX
 Web
XXXX OWNS SEVERAL PREPAID CARDS e.g. XXXX/NETSPEND/XXXX ETC.. I JUST FINISHED MY TAXES ON XXXX XXXX AND WAS GIVEN THE OPPORTUNITY TO GET A NETSPEND ACCOUNT WHICH WAS SEND 3 DAYS LATER! USED THE ROUTING A ND ACCOUNT NO TO HAVE TAXES FOR STATE AND FEDERAL TAXES DEPSOIT INTO NETSPEND, ON THAT DAY I TRIED TO ACTIVATE CARD AND WAS TOLD I COUNLD'T HAVE A NETSPEND CARD. AND NOW HAVE MY REFUNDS GOING TO THIS ACCOUNT. ROUTING NO.XXXX ACCOUNT NO.XXXX
11/24/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • CA
  • 92704
 Web
I have a netSpend prepaid debit card that was given to me as a gift. I tried accessing the balance through their website and via phone. The website returned with an error. The representative on the phone told me she could not pull up the account details and advised me to send a text to XXXX. I sent a text to that XXXX and it said to register the card online. The expiration date is XXXX but my understanding in CA is that they can not expire.
03/08/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MN
  • 550XX
 Web
I have a checking account with net spend and made a purchase from a company called XX/XX/XXXX. After they took my money the product they were supposed to buy never worked it was faulty. After I call net spend to let them know about stopping payment I was told I would have to wait. I have contacted net spend several times with no response and I lost XXXX dollers. I want my money back as this was a scam and Net spend Refuses to refund my money
10/23/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • XXXXX
 Web
I was dealing with an dispute made on XX/XX/2019 regarding transactions made while I was at work and one particular transaction was at an ATM machine where there are cameras. I spoke with an account specialist who open up the investigation in the amount of {$240.00} and change. Well yesterday I was suppose had a call back from her supervisor which she closed my dispute after I reported the company to the better business bureau three times.
09/13/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NY
  • 11368
 Web
I was XXXX from XX/XX/XXXX thru XX/XX/2018. While XXXX am individual accessed my banking information and atm card with the pin number. He began using my account a if it were his own by claiming MY UNEMPLOYMENT benefits and using my account for the direct deposit. He overdraw my account and spent {$2000.00}. I have gotten nothing back. The banking institution refuses to reimnurseme even though i provided proof of everything they asked for.
01/13/2017 Yes
  • Prepaid card
  • Transit card
  • Fraud or scam
  • FL
  • 34209
 Web
A Friend of mine gave me this Debit Master Card for a present. It has {$25.00} on it. To activate you have to call this number XXXX, but when you want to activate it they want your SS and Birthday. If you do not want to give that they told me they 'll send me a check again they wanted all kinds of info plus they where going to keep some of the money. Not sure it trust them. The card is throughXXXX by XXXX. Lady did not speak English well.
01/15/2021 Yes
  • Credit card or prepaid card
  • Gift card
  • Advertising
  • Confusing or misleading advertising about the card
  • NY
  • 10304
 Web
I received NETSPEND XXXX card as a gift card for the holidays for {$100.00}. When I tried to activate the card the system informed me that this is not a gift card and that it requires my social security number to proceed to access the funds on this card. This is fraud. Each transaction is charged {$1.00} and is advertised a gift card which is wrong because I should not be required to provide any social security number to use a gift card.
04/23/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • TX
  • 78633
 Web
I received a gift card for {$500.00}. XXXX XXXX XXXX card. The expiry date on the card is XX/XX/22. I have been trying for more than a month to activate this card but where ever I try the systems tell me that the card has expired. I have written to their customer service with no response. I have called them almost daily and held on for hours and hours to speak to someone with no response. In most cases, the call is cut off while holding.
05/20/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • IN
  • 46227
 Web
I received a card with my first name and last name on a direct deposit debit card card from netspend. I looked up the company and they send all these people these cards which make it easier for identity theft. I have not activated the card due to high suspicion Im very uncomfortable that they send these cards with routing numbers, my name and possible access to other things I dont know about The picture attached also, i covered my name.
03/15/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • OK
  • 745XX
 Web
On XX/XX/2021, XXXX XXXX XXXX XXXX loaded money from a check they could not completely cash on to a Netspend by XXXX prepaid card. Customer service took far too long to respond, and relayed false information of how to verify my identity. I used my secure inbox on the Netspend app on XX/XX/2021 to asks question, and Netspend advertised they would respond within 48 hours, and as of XX/XX/2021, they have not. It has been over 50 hours.
12/18/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • SD
  • 577XX
 Web
Today XX/XX/2020 I received a Brinks Money Prepaid Mastercard at my address but not in my name. I did not request a card. I am worried that it is a scam and do not want to call Brinks because I do not know if it is a legitimate number or some type of physhing scam. I have also received several text messages on my phone over the last 10 days to the name listed on this card which is why I opened the letter even though it was not my name.
12/26/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • FL
  • 325XX
 Web
There was a fraudulant debit aganist my account on XX/XX/2019 i contacted purpose card concerning this matter. They explained to me they were aware and cut my card off right before XXXX without my knowledge. I explained to them that was the only money i had was in there account and i needed my card reinstated to buy groceries. They would not turn my card back on and i have not heard from them since. I have no access to my money at all.
07/24/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Overcharged for something you did purchase with the card
  • FL
  • 338XX
 Web
Well I receive a net spend XXXX card XXXX that I didnt ask for. So i made a purchase and the netspend ask me for my social security number. My name is XXXX XXXX XXXX XXXX and I just want to cancell my account and they said that I havent opened any account. I am worry about my social security how they know it if I havent give it to them? I just want to pay the money and closed the account that I have never opened because this is Froud.
01/02/2023 Yes
  • Money transfer, virtual currency, or money service
  • Refund anticipation check
  • Confusing or misleading advertising or marketing
  • CA
  • 91326
 Web Servicemember
Netspend XXXX XXXX XXXXXXXX XXXX they have sent me atleast XXXX cards, i have sent my information many times and they continue to ask for my information every time i call customer service. they asked for my Adress, social ID, state ID, IRS paperwork, its been almost XXXX XXXX and i have gotten no actual response. and its become a problem because ever since i opend that account many banks have sent me emails but none give me service.
05/12/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 90740
 Web
I was sent XXXX $ to my Paypal prepaid Mastercard, and they put a hold on the money but it was received. But I've done all the requirements to uplift the hold on the money I have on my Paypal account so I can transfer it to my Prepaid Paypal Mastercard. They said they can hold it up to 21 days because I'm a new account holder, but there was waysto get the money faster, which I followed every step but still have a hold on the money.
08/26/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Can't close your account
  • ME
  • 045XX
 Web
My account was locked. I sent in 5 documents that were o. The septuple list but they were not allowed by the company so I close to my account weighted the 10 to 14 business days called them as I still had not received a check and they advised me that they did not close my account I have been waiting more than 5 weeks to get my money from Netspend. They are completely unprofessional and do not help when I ask to speak to a manager.
07/16/2023 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MI
  • 48204
 Web
They sent out several duplicate cards and they all were activated on my same account from my payroll provider they allowed my money to withdraw from all card until my savings were all gone I submitted a dispute to have my funds returned and they have taking thru a lot of different steps and still havent received my funds and they are still mailing me different cards that are attached to my account. Please help restore funds to me
05/26/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • FL
  • 34476
 Web Servicemember
On XX/XX/2018 I received by mail an unsolicited XXXX XXXX from NETSPEND. It has my name, address and it's linked to an account number I never opened in XXXX. The attached letter said is ready for activation. This kind of aggressive marketing practice may be illegal I feel my privacy as a citizen is violated. Please, let them know I didn't ask for this card, close the account I never opened and stop sending any mail to me. Thanks
01/28/2016 Yes
  • Prepaid card
  • General purpose card
  • Managing, opening, or closing account
  • IL
  • 60653
 Web
I believe I received this offer after clicking a sponsored ad for credit card offers on XXXX. A few days later I received an unsolicited prepaid debit card displaying my name in the mail. Several attempts to reach a " live '' representative failed and automated methods required a SS number that I refused to supply. I have no active account with this organization, so I see no need to offer any personal information beyond my name.
01/10/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • TN
  • 37849
 Web
I have gotten paid from XXXX and had direct deposit set up with my XXXX XXXX NetSpend card. I have had no money from my paycheck loaded to this card for my pay date. I show on the XXXX application that XXXX has released the funds but NetSpend is saying they do not have the funds. I have not gotten my pay and can not get a resolution from NetSpend. The amount is {$900.00} as well as a payment from SSI in the amount of {$1400.00}.
05/18/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • CA
  • 947XX
 Web
Hi, I have received a credit card from Netspend opened in the name of XXXX XXXX and connected to my home address. I also received an application for XXXXXXXX XXXX XXXXin the name of XXXX XXXX, also at my home address. I am aware that my address, SSN, and telephone number are on sale on the dark net, following a massive data breach. Evidently someone is using my address and a series of fake names to open accounts and so on.
01/12/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30736
 Web
i call the netspend debit card company. To ask why my debit cards were and accounts were closed. They basically told me that i couldn't get service though them anymore. They said it was do to fraud activity. Or they couldn't identify property something like that. But after asking a a series of questions at i asked at XXXX pm cst. The customer service representative lead me to believe that it may be do to discrimination reasons.
03/24/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • GA
  • 301XX
 Web
Netspend sent me an unsolicited prepaid XXXX. The document and card are misleading. I thought this was related to an irs scam as this is tax season and a common problem. Ultimately this looks like an elaborate and purposefully misleading ad. But that doesn't change the fact I spent hours trying to understand what is going on and that I needed to call to cancel the card I never asked for. This is ethically wrong if not illegal.
08/10/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • CO
  • 80016
 Web Servicemember
XXXX XXXX Claim Date : XX/XX/XXXX, 2017 Claim Number : XXXX Claim Amount : {$2800.00} Disputed transaction error twice both times it was no error found I put all the necessary documents together and still no remedy. Netspend is now settling a class action suit in the amounts of {$53.00} million. They have opened accounts in my name and I requested them to close and still no action. Please help me they have hurt me financially.
05/27/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 93536
 Web
Hello, in relation to Brinks debit Mastercard 1 ) company never send me an statement 2 ) company over charged and took more than what they were saying before 3 ) company did not report my creditworthiness to : XXXX XXXX, XXXX and other credit agency now : I want that the monthly statement send it to me, all amount which over charged to be refunded to me and the report of good standing send to 3 credit agencies thanks regards
10/26/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • KY
  • 40503
 Web Servicemember
NetSpend has been getting my government XXXX check for years they've been very rude charging fees that was not discussed in their fine writing in terms and now they've kept {$5000.00} of my money. And now it's cold out and I'm homeless because of them I don't have friends or family they're all passed away and that's my XXXX check and they think it's funny they said that they close my account and I no longer qualified for it
04/10/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MI
  • 48035
 Web
PayPal prepaid card was compromised and I was supposed to get a refund check for XXXX which I never received and PayPal has refused to re-issue the funds which they must also I have trying to reach out to them to resolve it but they haven't returned my letters or rebuttals to them have not been made I just was my money owed to me PayPal prepaid card is still responsible for my funds and all damages via agreement of service
12/21/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NY
  • 10458
 Web
when i checked my mail i received a prepaid net spend card on the XX/XX/XXXX and at this time i was doing training for a company so i thought it was from the company but i looked at the papers it said the card was i guessed printed to me on XX/XX/12 but i want to know why net spend has my info?, i already closed my account but i was wondering what can i do to stop this because i dont want my financial info being messed up.
07/30/2023 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Fraud or scam
  • KY
  • 416XX
 Web
Well my boyfriend said he saw money that I supposedly transferred from his account to mine says my phone is linked to his some how idk what to do about it I need to figure it out he said NetSpend, XXXX XXXX, because there is a glitch or something with NetSpend because I get a card once a week.no joke .he thinks it is me scamming XXXX somehow unless my phone is hacked or something but my identity was stolen twice I know of
07/21/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NE
  • 68107
 Web
I have dozens of netspend accounts all of which seems to he from one account but my account number is always changing I've had tax refunds sent these cards and enever received them When I call they claim my accounts are all closed and my logins are changing to route to emails I didn't request I had one card where I had XXXX dollars I put on it disappear and just never got any confirmation of where it went or why it's gone
03/05/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • GA
  • 30127
 Web
I received an unsolicited pre-paid card in the mail with my name on it. The card was from Brinks Money and was issued by Mastercard, but I never signed up for any pre-paid accounts. Apparently its some type of XXXX XXXX, but again, I never signed up for this card. Im the only person involved, and I dont believe Ive lost any money, but it is still concerning that a ghost account was made without my permission from Brinks.
01/19/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MI
  • 49006
 Web
My Account was used to make unauthorized transaction in my name using XXXX XXXX I contacted law enforcement and the finacial istitution with in 3 days and the card used was a XXXX XXXX XXXX XXXX with a XXXX liability benefit. However the fiancial istitution is refusing to cover the loss of {$500.00}. I did not authorize the transactions and in fact the XXXX XXXX was not mine and also was opened without my authorization.
09/03/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • PA
  • 19050
 Web
{$760.00} was transferred to another Netspend user I don't know named XXXX XXXX XXXX XXXX.i admittedly notified NetSpend and they denied my claim because they say the IP that was used has been logging in to my account since XXXX. I searched and the IP is based in XXXX Washington. Im in XXXX pa XXXX miles away so it was not my IP. The only transaction the IP made was to steal {$760.00}. I did XXXX transaction my own ip.
12/12/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • IL
  • XXXXX
 Web
Paypal prepaid barred me from using their cards for the rest of my life. They didn't tell me why. I added cash to the card and changed the address on the account and after this I was barred for life and don't know why. They never allowed me to use the cash but told me that they would send me a check in the mail for the amount. I asked them why I was barred and I was told that they are not at liberty to give me a reason.
09/26/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • NC
  • 27501
 Web
I received a Brinks Prepaid Mastercard in the mail today with my name on it and an account number, and I never applied for one! I have no idea if someone else applied for this using my personal information or what, or if this is a really bad marketing ploy on their end! Either way, I think its wrong and Im really worried something bad is going to happen. Can you please help me? Thank you. Respectfully, XXXX XXXX
06/20/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • MN
  • 557XX
 Web
I tried activating a NetSpend card and they said there is a problem because I already have a NetSpend card and I don't know the correct security questions the answers to them I don't know but it's under my social security number and it's causing a problem with closing that account and opening new ones that I actually applied for I would like that one that I didn't apply for to be close to transferred or searched into.
07/18/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • WI
  • XXXXX
 Web
Well I had my account hacked hacked for {$1100.00} on XX/XX/2023 and then I got my account hacked on XX/XX/XXXX 9 times during the day and then they sent me a replacement card when they close my account and when I tried to activate it they deem me ineligible for their services even though they know I wasn't responsible for my account being hacked and they never really gave me a reason and that was on XX/XX/2023 XXXX
03/26/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NC
  • 275XX
 Web
I filed several disputes with Netspend concerning a Netspend Small Business account. They suddenly closed my account and advised me that they found no error although I provided them with copies of Bank statements showing that my company paid for the charges and that my card should have never been charged. they also closed an additional account now not allowing me any recourse to dispute those transactions as well.
08/16/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • AR
  • 72315
 Web
I filed a dispute on XX/XX/2022 about my card being stolen and unauthorized charges being made. My account has been locked since the day of my dispute. I received a letter from PayPal saying I was credited the amount back on my account, and to login and access funds. But every login attempt is denied, and I can't get through to talk to a live person, because the new card I received does not register in the system.
04/30/2023 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MD
  • 21801
 Web
Skylighbank one was given to me from my employer to use for my direct XXXX XX/XX/2023 XXXX was taken out my account at a atm 4 hours away XXXX XXXX XXXXXXXX XXXX XXXX nj from me. I called the company skylightbank and made a complaint and got a police report.the skylight bank said they were going to do an investigation. I never use atms except twice a month. At the same location around the same dates every month.
04/29/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • IL
  • 604XX
 Web
Recent Netspend Account closure : I have had a Netspend account for the last few years. Recently, while going through my transaction history, I noticed a few unauthorized transactions. I contacted Netspend and filed a dispute. Netspend conducted an investigation and ruled in my favor and returned the funds. However, no sooner than they refunded the money, they closed out my entire account, without explanation.
02/02/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NV
  • 89178
 Web Older American, Servicemember
Purchased prepaid PayPal debit card for gift for XXXX sister for XXXX. Card would not activate for her They asked for personal information and social security nos She sent card back to me because it didn't work When I tried to activate they wouldn't activate She is out her XXXX XXXX present I am out my XXXX plus XXXX in registered mail to and from her Paypal refused to fix and XXXX won't give me my money back
02/04/2021 Yes
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Fraud or scam
  • TX
  • 78741
 Web Servicemember
Hi I am very overwhelmed.. I am being XXXX.. i have been called a XXXX I have been ask over and over again for the personal information over the phone plenty of times.. I have responded to them and I had told them several of times about my accounts banks cards loans and so on with my credit..today I reported a card stollen I got XXXX $ taken away from my net spend card it was my rent money they over drafted me
06/26/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Advertising
  • Changes in terms from what was offered or advertised
  • MI
  • 48089
 Web
XXXX XXXX well the first amount there some merchant took it, it's my problem still pending stated XX/XX/2020 next amount today XX/XX/2020 from a direct deposit they holdingmy money told me i have to wait a 24 hours to try to get my money as they block a card my acount been -XXXXdollars since the XX/XX/2020 i suppose to got my deposit today they said you got it yesterday. And you fell you question asking XXXX.
05/28/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with overdraft
  • Overdraft charges
  • GA
  • 30314
 Web
All access put a restrictions on my NetSpend card with me and my kids XXXX come on than the company took XXXX when I was told I only owe XXXX I been crying all day I have called them over 25times today and yesterday about 10times now they trying to say I owe them for another account what was closed and I remember they said fraud was on my account years ago please help me my number is XXXX XXXX XXXX is my name
07/19/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • XXXXX
 Web
Brinks master card, netspend prepaid I bought multiple cards that I loaded with XXXX or even up to XXXX that I wasn't able to fully activate back in 2021 my car was stolen and some of the prepaid cards I bought not fully registered got stolen so thru out years I given up on my $ but now that I know u guys exist I need help now they tell me when I call they say that am not eligible but never given me a reason
10/20/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • MD
  • 20601
 Web
Netspend sent me an unsolicited Mastercard IN THE MAIL and I did not request it. It is illegal to send credit cards in the mail as a promotion. Further, you have to opt out in order to cancel the card and it takes 30 days to be removed from their mailing list. ARE YOU SERIOUS!! They should not be allowed to do this and of course I had to XXXX a good contact number as it was not provided in the advertisement.
10/21/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • DE
  • 199XX
 Web
I received an unsolicited Credit Card in someone else 's name at my address. NETSPEND XXXX XXXX was received at my home address under a different name. This is the second time this has occurred, both cards sent to my address with different names. How is someone able to order a card using my address? The company said they would investigate with Marketing. Upon followup I was told there is no information.
07/28/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • NY
  • 10469
 Web
my name XXXX XXXX XXXX i get supplment secuity payment XXXX to account XXXX XXXX rounting num, ber XXXX on XXXX/XXXX/2016 loacl office XXXX XXXX XXXX XXXX XXXX ny XXXX. input direct deposit netspend ace elite card XXXX my socail secuity XXXX account XXXX. on XXXX/XXXX/2016 unipt XXXX XXXX XXXX XXXX account for paayment XXXX/XXXX/2016 ssi/ socail secuity XXXX account XXXX frame transaction account bank cards
05/11/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • AZ
  • 85308
 Web
I received an email from Net Spend indicating that a card & materials were returned to them and they needed an updated address. I never applied to this card. I called to get all my information removed and cancel the account/card. The rep would not give me any information but stated that the account would be closed. Someone opened this account fraudulently. I need confirmation it was closed and the details.
03/12/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • NJ
  • 07111
 Web
I was charged excessively for the same reason after XXXX lock when I received my new card there was only {$8.00} someone is using my personal information and XXXX. On the dark web my social security number. Someone is collecting information XXXX XXXX sending me new with no reimbursement netspend is Ive made a purchase to XXXX that when it all begin XXXX has my account and secure something XX/XX/2022 XXXX
12/28/2020 Yes
  • Money transfer, virtual currency, or money service
  • Check cashing service
  • Problem with customer service
  • MN
  • 566XX
 Web
NetSpend has locked my account due to the fact they said I used my password 6 times I missed it and that is not true because it was downloaded in XXXX and all I do is push that square and everything will come up they wouldn't let me in because I had two checks for {$250.00} that I need a cash to cash the first one but they wouldn't cash the second and they're both in my name and their from social security
04/03/2018 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • MI
  • XXXXX
 Web
On XX/XX/2018, Netspend disbursed interest into the Savings account, but then Netspend promptly withheld some of the interest income claiming that I am subject to backup withholding. I am not subject to backup withholding for the following reasons : Netspend has my correct social security number, I'm a US citizen, and I have not received any notice from the I.R.S. that I am subject to backup withholding.
11/30/2015 Yes
  • Money transfers
  • Domestic (US) money transfer
  • Money was not available when promised
  • TX
  • 76135
 Web
The company Netspend promised if I used there services I would have my XXXX check deposited 2 days early. They have continually failed. My rent is due today. They will not reply to my inquiries of why they are not depositing my XXXX check I was directed here by the Texas attorney general could you please investigate why they failed to do as they said.Thank You, XXXX XXXX my phone number is XXXX XXXX XXXX
07/03/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • XXXXX
 Web
I was previously contacted by the bureau about fraulent usage so I suggested my card be resent. Instead my account was frozen and I never received anything I had a Estimate of XXXX to be sent to my account from XX/XX/2022. It was already reported stolen by a house old member. I followed all the procedure and never received anything..It 's been a hassle they never even had my correct information on file.
05/30/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • FL
  • 32065
 Web
I have tried to use my rewards card from XXXX. You are able to obtain it when you buy cashback your phone through XXXX XXXX. I had obtained {$13.00} on my account and redeemed it as a virtural card. I have tried for almost a year on and off unable to use it. Then I noticed they charged a {$5.00} inactive fee. I have been unable to use it because of them. After multiple phone calls I have gotten nowhere.
07/11/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • CA
  • 92154
 Web
XX/XX/2022 : I received a debit card on XX/XX/2022 that I did not apply for. I attempted to call the Netspend customer service number and was unable to talk to a representative during a 30 minute wait time. I called 5 times with waits of over 15 minutes, and still to no avail. There is no fraud number available to reference to in the caller menu, as I was attempting to report this account as fraudulent.
04/18/2023 Yes
  • Money transfer, virtual currency, or money service
  • Check cashing service
  • Problem with customer service
  • MD
  • 207XX
 Web
The merchant got XXXX out my account and they cancelled it Ace is still holding my money I a checking account that I closed this has been since XX/XX/XXXX I have sent several messages the merchant have sent proof and they are still holding my money this have put me in almost getting car repossessed rent behind it's a month and they still have released it so I have proof from merchant that I will attach
05/06/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • OH
  • 44313
 Web
I received an unsolicited debit card for a checking account I did not open and a bank with which I have no business affiliation. I have attempted to contact the bank via phone, email and social media. All avenues require activation of the debit card or disclosure of my full ssn in order to speak with a customer service representative. This is unacceptable for a company that I do not have business with.
06/02/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • WA
  • 983XX
 Web Servicemember
Received unsolicited prepaid debit card from Netspend ( a subsidiary of XXXX ) via mail. Apparently you are able to link the card to direct deposit or add funds at a store. This is not the sort of thing that should be mailed unsolicited as it is ripe for identity theft and fraud. Attempted to contact the bank to close/cancel the account but there was no way to do so without first activating the card.
01/20/2022 Yes
  • Checking or savings account
  • Savings account
  • Closing an account
  • Funds not received from closed account
  • WI
  • 53705
 Web
I had a checking and saving account with Brink 's prepaid master card. About 6 months ago, I wanted to close both accounts. I had around {$900.00} in my saving account. I closed accounts on company 's website and chose to receive the check. However, I did not receive any check from them. I called them a few times, their customer service said they would process it but I did not receive the fund yet.
10/30/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MN
  • 551XX
 Web
ok well i have a pre paid paypal account and today just a few minutes ago i got a email saying my new master card pre payed paypal has been activated and i havent activated a any new card plus the paypal card i have is over balance and idk how. so someone keeps activating a card in my name using my email and i cant get through to no one in paypal to help me close the account or deal with the fraud.
03/12/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • FL
  • 335XX
 Web
I loaded {$64.00} on my Netspend prepaid Visa Card ( XXXX XXXX XXXX XXXX ) on XX/XX/2021. I checked the same day that the funds were on the card. I called Netspend today ( XX/XX/2021 ) the prompt told me that my card didn't exist even though I just loaded it. I was put on hold for 45 minutes, when someone picked up I told the Netspend representative what happened and she hung up on me. Please help
07/14/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NC
  • 28792
 Web
This card account had been closed months now the IRS deposits XXXX on XX/XX/21 they did not send it back or reject it instead they deposited into a closed account!! Money from the federal government they thought they can deposit into the closed account on knowing it was closed! I want my child tax credit like now they had no right to deposit this money on a closed account and just keep my money!
05/12/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • NY
  • 11701
 Web
Today I received a debit card from a company called flare XXXXXXXX XXXX. I reached out to them and was informed this account has been open for a while and someone was claiming unemployment benefits under it. I requested they immediately close the account and provide me any information on the account. They wouldnt provide me any information and suggested I file a police report and inform the FTC.
05/21/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NC
  • 28208
 Web
I had put in a dispute claim because I was XXXX and had wrote netspend for the XXXX in S.C. telling them it's not me spend my money. They sent me out an letter so that got me permission to call them and order a new card to the jail. When I got out put in the dispute claim and they gone tell me they don't see an error. Money being spent XXXX XXXX and all over XXXX and I'm XXXX the whole time.
10/03/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • FL
  • 33486
 Web
This complaint is in regards to the XXXX XXXX prepaid card offered by NetSpend. I've earned XXXX XXXX miles for each of last 4 months, and they are suppose to post the reward to my XXXX account each month. However, this has not happened. NetSpend charges {$85.00} annual fee for this. It's a complete switch and bait. I've contacted them multiple times since XXXX, nobody ever follows up with me.
10/30/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30328
 Web
Signed up for a XXXX XXXX XXXX XXXX. The card never arrived. Multiple calls to customer service are unable to resolve issue. Customer service unable to do anything, they claim that I need to have the card number in order to receive a new card. Unsure how this would make any sense to a XXXX XXXX speaker. Customer service is obviously located abroad without proper oversight or quality control.
07/23/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • WA
  • XXXXX
 Web
Net Spend tells me I had a net spend western union account i was also assaulted and robbed and my finances where robbed from me i have multiple accounts i would like all information about my accounts i can see money transfered from one card to another I have reached out to XXXX XXXX this has been going on for 7 years and its all 3 netspend corp net spend pay pal and net spend western union
05/03/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Can't close your account
  • NY
  • 12603
 Web
I received an unsolicited debit card in the mail XX/XX/2021 from " XXXX by XXXX '' and there is no way to reach a person from any of their customer service numbers to cancel the card. All options seem to just lead to activating the card, which I do not want '' This is the address on the Letter Head for the card : XXXX by XXXX XXXX XXXX XXXX XXXX, TX customer service phone : XXXX XXXX XXXX
09/04/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • NY
  • 10457
 Web
On Thursday, XX/XX/2020 I went to retrieve my mail from the mailbox. I applied for the XXXX prepaid card online and was expecting it. It was in my mailbox along with a NetSpend prepaid card. I didn't apply for the NetSpend card and was not amused. I have sent an email to NetSpend to file a complaint. Under no circumstances did I knowingly or willingly apply for the NetSpend prepaid card.
03/23/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • CT
  • 064XX
 Web
My name is XXXX XXXX i tried to close my checking account with netspend on XX/XX/2019 they havent sent me my XXXX dollars for over a month i changed adresses and states i live in XXXX XXXX now and was previously in XXXX. I have called them more than ten times on the matter and multiple emails to there corperate office also please call me back at XXXX XXXX XXXX for more information thankyou
06/18/2021 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Fraud or scam
  • MD
  • 208XX
 Web Servicemember
A card was issued to a false name using my address. I called NETSPEND got an agent and was told they could do nothing about the issue. I have lived at my current address for 25 years and XXXX XXXX ( name on card ) does not live here and never has. NETSPEND claimed they buy their lists for outside parties. Our family had a cyber breach recently. Concerned some advanced scam is in process.
09/10/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • OK
  • 743XX
 Web
My account was blocked and they told me that i couldnt receive my funds until i sent my social security card well all the social Securities are closed and there's no way for me to get my Social Security card the dates for the problem with the prepaid account we're here recently I should have two or three different payments in my account but they blocked it to where I couldn't receive it
02/24/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • IL
  • 60610
 Web Servicemember
on XX/XX/2019 I redeemed a bond worth {$130.00} from the u.s. treasury dept and hade it direct deposited into my netspend checking acct. till this day they say they didn't get it. but the treasury dept says they have investigated the matter and sent me a e-mail stating that in deed netspend inc. was paid in the direct deposite transfer. till this day I have not been credited to my acct.
01/25/2016 Yes
  • Prepaid card
  • ID prepaid card
  • Managing, opening, or closing account
  • LA
  • 70769
 Web
Outsourced rep for NetSpend Visa told me I could n't use the prepaid card I received as a gift without giving my birthdate and social security #. I declined and was sarcastically told " no info, no activation. Essentially they stole my mother 's money. I was told I could not use it as a gift card. What a huge scam! Also, they charge a fee for not using the card-again stealing the money.
09/02/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • PA
  • 153XX
 Web
I deposited {$60.00} to my NetSpend account from another bank which is also mine. Netspend randomly and FOR NO REASON removed my access to this account and I can not login. XXXXThey asked me to send my license to them to prove my identity. I sent my drivers license and now they want my social security card and I am not sending it. I want access to MY ACCOUNT AND MY MONEY IN IT - ASAP '
06/06/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 91746
 Web
Its Netspend by XXXX, my card and phone were stolen and I lost {$2300.00} out of my account i followed the steps filed a police report canceled my card and provided all requested documentation for my claim and not even 8 days I received a denial letter they hadnt even received my police report over the mail yet. Iam covered by the guidelines of the fdic and Netspend is refusing to help
02/17/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 372XX
 Web
I have numerous accounts with netspend prepaid I have two accounts that were opened while I was married not joint accounts I have a savings account accumulated since 2017 I have tried to access these two older accounts but was either hung up on or put on hold for more than 30 minutes in this time I need to have all finances that I have given I am divorced with a new XXXX year old XXXX.
01/31/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NY
  • 11233
 Web
I filed a Demand for Arbitration with the XXXX XXXX XXXX in a matter with Netspend. Netspend’s cardholder agreement requires arbitration in matters of disputes. Netspend has failed to pay the required arbitration costs so that the case can proceed. Failure to pay these fees are a breech in the arbitration agreement.The XXXX XXXX XXXX case number for the matter XXXX vs Netspend is XXXX
03/21/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • FL
  • 333XX
 Web
On XX/XX/2022 I closed my account with Netspend. I had {$450.00} in that account and they have been refusing to send me my refund of check to me. I have verified the address on file, Ive verified my identity, Ive verified the mailing address which the check needs to be delivered to. Ive been trying to do this for a month now and at this point they are stealing from me. Please help me
03/20/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • GA
  • 30341
 Web
I received an unsolicited XXXX debit card in the mail from " netSpend. ", associated with " XXXX '' - shown in the documents sent with this unsolicited card. I have never heard of this company or bank, have never done business with them, and certainly do not accept any unsolicited credit/debit issues. Offers of this type can cause serious financial damage if intercepted by a crook.
08/14/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • GA
  • 30314
 Web
Greetings NET SPEND/ACE ELITE BANKING CARD BACKED BY THE XXXX BANK INSTITUTIONS. CONTINUE TO WITH HOLD {$470.00} ON THE FLARE ACCOUNT DEBIT BANK CARD MAILED TO ME BY NETSPEND, ACCOUNT. SPONSORED BY NETSPEND. THE ORIGINAL DEPOSIT WAS {$500.00} NETSPEND FLARE ACCOUNT TOOK {$20.00} TO RUSH ME THIS NEW XXXX BANK FLARE CARD BY ACE ELITE BANKING SERVICES. THEY REFUSE TO RELEASE MY FUNDS.
07/30/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Problem getting a working replacement card
  • FL
  • 34205
 Web
XXXX I want my send my check to be put on my PayPal debit card I got my refund in the mail when I did my taxes at they were sending a check in the mail for both but I already got my refund and they said it won't get my stimulate until XX/XX/XXXX and I'm wondering if I can get in my PayPal account debit card thank you you call me at XXXX. My name is XXXX XXXX thank you for your time
06/27/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • XXXXX
 Web
I was given a prepaid Netspend debit card as a gift. I have never been able to activate or use the card but have been told my balance is now less because of inactivity fees. They are literally stealing my money from me. When I call customer service, they just keep me going in circles with the automated activation system which then sends me to a representative and then starts again.
01/26/2023 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Managing, opening, or closing your mobile wallet account
  • MO
  • 64133
 Web
I lost my account due to a phone and data information last hour a stolen information incident where my phone went missing and somebody else logged onto my account and has changed my information so I can no longer access any of my money or my money flow I would really appreciate some help and I don't know how to get it from anybody without going through a Consumer Legal associate.
11/25/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • CA
  • 94588
 Web
On XX/XX/21 I received an email from Brink 's Money Prepaid Mastercard that stated that my card was on its way in the mail but I had never actually signed up for the card. I tried to call Brink 's Money but could not get through to an actual person. I have recently been a victim of identity theft and I'm not sure if someone else tried to order a card or if this is just marketing.
03/16/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • IL
  • 60540
 Web Older American
Received prepaid gift card and attempted to set it up to use in XXXX but it failed and I gave up. Finally decided to try again in XXXX and got it authorized only to find out they where charging non use fees even though I could not use it. Their web site for filing a complaint kept giving a " page can't be found try again error ". A {$5.00} fee has been charged every month since.
03/18/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem adding money
  • CA
  • 90201
 Web
I bought a charge card some months ago, after about a week or so ago. I tried putting money on the card and now I can not load money into the card and NetSpend is hanging up on me everytime I call. I can not receive the money I got from XXXX XXXX because NetSpend refuses to answer my calls or return my money from XXXX XXXX? Is there anything I can do or just take them to Court?
12/28/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • OH
  • 45103
 Web Servicemember
I have had this card open for more than a year. Use it for my direct deposits from my employer and for all purchases. I recently returned 7 items back to XXXX and this company put hold on account. I tried to contact customer service and told nothing they could do. So now I can not access my money and company refuses to help. This is very poor as I should have access to my funds
08/19/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • OH
  • 44106
 Web
This pre-pay Brinks MasterCard arrived in my mail without me EVER signing up or requesting the card. They did not just send a sign up but the actual physical card! In addition all phone numbers only lead to an automated system so I cant file a complaint with the company nor can I identify how they got my information, what information they have and how they are using/selling it
08/13/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 92019
 Web Servicemember
Got a prepaid card for my teenage son and teach him about credit. Pre-loaded NetSpend credit card {$35.00} tried several times to register online for him to use. Have been unable to do so also made several attempts to contact the company. All you get is an automated number that does not lead to a live person. At this point very frustrated want this matter resolved immediately.
02/01/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 315XX
 Web
I was released from XXXX on XX/XX/XXXX, 2021. While I was in XXXX someone filled for my stimulus check. I believe it was my ex wife. I was told child support got the first check so I filled for the second XXXX XXXX dollar stimulus and it was sent the day I was released to the same account number the first check was sent to. I need that account froze and investigated please.
02/12/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Fraud or scam
  • GA
  • 304XX
 Web
I 'm having a problem with netspend I requested a card and it 's been almost a month and have not received it so I requested a new card to be expedited through XXXX. I called back for a tracking number and they could n't provide one because a card was never sent out. They have my tax refund and do n't even release it to another netspend card, that I, have. Can you please help
10/25/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Advertising and marketing, including promotional offers
  • Confusing or misleading advertising about the credit card
  • CA
  • 949XX
 Web
NetSpend sent me two separate emails indicating that I should expect a credit card in the mail from them that they claimed I ordered. I did not order any such services, nor have I ever been a NetSpend customer. Upon contacting their dispute team to determine if my identity was stolen, they confirmed that the email was fallacious, and that it was merely a marketing campaign.
10/17/2015 Yes
  • Prepaid card
  • General purpose card
  • Adding money
  • FL
  • 330XX
 Web
I purchase per paid card added money, then they denied me from being able to use it. The only explanation that would give me was that the count was frozen. After the fact they took my money, but not allowing me to use it. They decided that I was able to receive my money back with in twenty days, as a check. Netspend prepaid will be the last time I will ever use this company
02/18/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 90061
 Web
ON XX/XX/2023 SOMEONE GOT {$240.00} FROM A ATM AT XXXX ON XXXX XXXX I HAD MY CARD IN MY PURSE AND WASN'T NO WHERE NEAR THIS BUSINESS ARE LOCATION I WAS AT HOME NETSPEND DID SOME KIND OF INVESTIGATION AND FOUND THAT THERE WASN'T ANY ERROR AND I DIDN'T DO IT AND WON'T RETURN MY MONEY AND SAID IT'S A DONE DEAL THAT WAS ALL THE MONEY I HAD I DIDN'T TAKE ANY MONEY OUT OF NO ATM
03/04/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • TX
  • 77073
 Web
hi my name is XXXX XXXX on XX/XX/2020 ace flare closed my account with out prior notice they cancel my account soon as i got a direct Deposit from ssi and from my employer and now i cant pay my rent they said they was going to mail a check and never did she waiting on them to do so call them alot of and still did not get no where they closed my account for no reason at all
03/15/2016 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • AL
  • 364XX
 Web
The tax preparer that I went thru this year used my card with my refund and made several purchases in XXXX XXXX without my authorization. He then sent my card with all his personal information tied to it. I called net spend and was able to get my personal information in AFTER having my account frozen for a couple of days. I just ask that I 'm given what is rightfully mine.
01/15/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • KY
  • 40272
 Web
I have had SEVERAL problems with Netspend. I close accounts. They never close them or refuse to send me a letter showing accounts were closed. I have had SEVERAL A HINDREDS of dollars in disputes. I have yet to get any credit returned. I am told so ething different every time I call. I am argued with lied to hung up on placed on hold for 3 hours sometimes. I am furious!!!
04/07/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • FL
  • 33055
 Web Servicemember
XXXX XXXX NetSpend are violators of the law and their own policies to close my account without consent. The account is not a benefit account ie. ssi or XXXX. It's a payroll account that's direct deposited each month. Regardless of my preference and choice in this matter, there's no reason to undermine the account owner No other has the right to close a personal account.
09/10/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • WA
  • 98092
 Web
Bought this net spend card from XXXX XXXX for XXXX for my daughters school clothes shopping. They would not activate it unless I sent them a copy of my social security card and drivers license. XXXX days later after sending them the information its still doesnt work and a copy of my social security card was not a requirement although their staff told me I had to send it.
03/17/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • FL
  • 34205
 Web
I have tried to contact NETSPEND/XXXX for 2 days about a prepaid card that I was actively using and having pre-authorized bills payed. I can no longer log into the account and when I called the automated response says the card has expired. The card is valid Through XX/XX/2023. Would you please investigate this matter. Thanks iXXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX
08/24/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • TN
  • 372XX
 Web Servicemember
On XXXX I received a completely unsolicited XXXX XXXX debit card from XXXX. The Issuing company is XXXX Bank and XXXX. XXXX XXXX is affiliated with XXXX XXXX and their frequent flyer program. I have never applied for a XXXX XXXX credit card or any other card associated with XXXX XXXX. There is an {$85.00} annual fee associated with this card if you choose to activate it.
01/22/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • IL
  • 60613
 Web
NetSpend sent me a pre-paid Mastercard even though I did not apply for it ( and they state as much on the letter ). My identity was stolen several years ago and the thief attempted to take out many cards in my name. Sending me unsolicited cards is a huge security problem for me and I have gone to great lengths to freeze my credit to keep things like this from happening.
03/10/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • PA
  • 152XX
 Web Servicemember
NetSpend has a policy of charging fees for every transaction including other companies errors. I had submitted a XXXX dollar payment to XXXX XXXX and was apparently charged twice and although it was said to be reversed, I was still assessed a fee. The customer service representative was off shore and tried to dispute me even before having the transaction on his screen.
06/26/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 945XX
 Web
Netspend account # Account number : XXXX The account was closed and Netspend has not send me my remaining balance. Ive contacted Netspend and representatives stated they were unable to provide me information regarding my account. I have about {$2000.00} on my account when they closed it. All deposit made to the account was done by XXXX for all the services I provided.
04/16/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • KY
  • 410XX
 Web
Received an unsolicited prepaid debit card with my name on it from a company called netspend. I do not want this card but if i call the number to opt out it wants my social which i will not give. What dhoukd i do? Their address on correspondence is XXXX XXXX XXXX XXXX Texas. One phone number supplied is XXXX They say they got my info from a third part data provider.
08/21/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • SC
  • 29732
 Web Servicemember
Enroll in saving program of Netspend full-out direct deposit form was email receipt of deposit tried to check balance and have receipt of no balance negative XXXX on receipt but bot deposit available balance shows up in account XXXX routing XXXX XXXX XXXX XXXX expiration date XXXX CVS XXXX registered with XXXX card ending XXXX XXXX. XXXX balance FDIC insurance company
10/07/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • GA
  • 30067
 Web
After my card was charged for a unauthorized transaction I attempted to call netspend to dispute charges and was treated with unprofessional and unethical customer service. It was highly unsatisfactory and I have yet to receive any response or resolution. My account has been locked and I have been requesting to speak with a supervisor and was hung up on several times
07/15/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OH
  • 43227
 Web
I had XXXX PayPal prepaid cards that were supposed to link the cards together so that I could have access and my mother. The cards were on XXXX separate accounts even though the information was the same and that 's not what I was told would happen and then they cancelled the card with money on it so now my money is being held hostage there 's no way I can get to it
05/06/2022 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 75062
 Web
Hi, I have a problem. I work in XXXX. The company gave me a bank card for my deposits. It's called " shylight ONE. '' They hacked my account and made withdrawals from my account. cash withdrawals and it is not like that I have the history if you could help me I would greatly appreciate it it was in the month of XX/XX/2021 what they did was unfair Total {$2300.00}
10/16/2018 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Money was not available when promised
  • FL
  • 32792
 Web
I have direct deposit set up with netspend. My payroll company sent my paycheck to them on XX/XX/XXXX and its now XX/XX/XXXX I have not received a single cent from them. I have mad over 20 calls and sent 5 emails all i get in replay is they are having an issue will be fixed soon. I looked online and they have been doing this to many customers over the last 5 days
03/30/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NC
  • 28304
 Web
On XX/XX/2023 I received in the mail a prepaid XXXX from XXXX. I did Not and I repeat did NOT request or open an account. This is a fraudulent account that needs to be closed as soon as possible. When I received this card I tried calling the toll free number for XXXX, but I did not get any response. Let me repeat, this account IS fraudulent and should be closed.
08/03/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • OR
  • 974XX
 Web
I bought a NetSpend card put money on it to pay a bill, then was denied account activation to use the card.my bill is past due with added fees, and still haven't received a refund check it's been a month Every time I get ahold of them I'm told I have to wait 10 days or they hang up on me.I Now owe double with extra fee's.I think they need to compensate me money.
04/13/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Problem getting a working replacement card
  • NJ
  • 070XX
 Web
I called company 4-5 times about my card never got my got had money in it as well I need to have someone call me immediately I think someone is using my personal information with this companyor company is not sending my card and holding money. Please contact me at + XXXX. XXXX Thank you XXXX XXXX customerservice@netspend.com president@netspend.com netspend.com
10/15/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • CA
  • 90505
 Web
I obtained NetSpend prepaid Visa card and after paying {$4.00} deposited {$200.00} on XX/XX/XXXX. After I tried to use card I was informed that I would be able to use it for 2-4 weeks! I wasn't able to pay bill while NetSpend was holding my money! In XX/XX/XXXX I filed lawsuit in small courts against NetSpend but it wasn't resolved since they haven't showed up.
01/22/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • VA
  • 225XX
 Web
On XX/XX/2018 my tax return was loaded onto my net spend card No more than 20 minutes later I go to check my account and {$2600.00} was taken out of my account. I called netspend in XXXX Texas an they took my information an told me they would do an investigation. On XX/XX/XXXX XXXX they send me a letter saying their was no information an error had occurred.
02/06/2017 Yes
  • Prepaid card
  • General purpose card
  • Advertising, marketing or disclosures
  • KY
  • 40517
 Web
I was sent an offer for a prepaid card in the mail that included a printed card with a pre-activated account. I did not ask or authorize for this account to be created. This type of advertisement is dangerous as the card could easily be activated without my consent. I tried to contact the company, but am unable to reach a representative at any of their numbers.
09/09/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • TX
  • 759XX
 Web
Check deposited and withheld I have XXXX kid on XXXX so all funds are accounted. Now i have to wait to access funds bc of an overdraft I allowed Netspend to get months again. I use this card as my payroll after speaking with someone for over an hour not one person directed me to where I needed to make the payment so that funds could be used. Selfish company
05/14/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 78249
 Web
On XX/XX/2020, I deposited {$350.00} into my account and immediately my account got locked. I made contact with the financial institution and they refused to unlock the account and for 9months I've been trying to get my {$350.00} returned to me and they will not return my funds. They claim it'll be returned back to me via check, but they never send anything.
03/17/2017 Yes
  • Prepaid card
  • General purpose card
  • Advertising, marketing or disclosures
  • CA
  • 91709
 Web
Received Netspend deceptive mail with read debit card. Says to activate like I signed up for a card. Then says it 's like a checking account with routing number. Had to search the internet to find out about this company. Fees are ridiculous as well. EVERYTHING you do have a fee. No banks or credit card companies do this, no one would have any money left.
07/05/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • TX
  • 77072
 Web
I have requested a copy of my statements for a closed account numerous times and they are sending out the wrong statements. The account is a closed Ace account and the crd no for this account ends in XXXX. I need XXXX and XXXX and that 's it and for unknown reason they are sending me different months and different years. I need them to be sent my email XXXX.
01/27/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 94801
 Web Servicemember
XXXX by XXXX netspend is owed me a refund of {$390.00} that the claim was resolved by phone claim number XXXX and the XXXX staff or XXXX is being very rude and Im concerned may have embezzled my check and compromised my social security number over seas I spoke to a XXXX woman on XX/XX/19 that processed my check but the XXXX are refusing to resend my check.
10/28/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • TX
  • 75081
 Web
I keep getting junk mail from NetSpend. They want me to have my pay check deposited in their system. I have requested several times for them to stop contacting me & delete my information. I am sick of this. Each time they send me their XXXX junk mail with pre-paid card and mailing information, I have to have it destroyed or risk my information being stolen.
11/26/2023 Yes
  • Prepaid card
  • Payroll card
  • Trouble using the card
  • Trouble getting information about the card
  • CT
  • 06511
 Web
I had called net spend earned wage access to gain details regarding the account with my personal information. I had trouble with the representative trying to understand or explain exactly what happened. I did not know of the account 's existence and do know of a reason why it may be opened as other fraudulent situations have happened with accounts of mine.
12/23/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • WA
  • 98371
 Web
I noticed a few unauthorized transactions. they refunded me sum of the transactions, but no info on three atm withdrawls, they told me that they could not provide any info. I belive it was identity/use of card without knowledge. theywill not give me proof of findings, also they did not replace the disputied funds like they said in the trems of card poiciy.
09/06/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem adding money
  • MS
  • 388XX
 Web
I ca n't remember the date right off hand but the company took XXXX from me saying I had unpaid prepaid card bills they would call me unknown saying they need money for unpaid bills this the other week they called saying I would have to send money for unpaid prepaid cards I do n't understand why would they take from me!!!! I thought prepaid cards was free
07/06/2016 Yes
  • Prepaid card
  • General purpose card
  • Managing, opening, or closing account
  • OK
  • 747XX
 Web
Tried to activate a prepaid card with netSpend, they wanted me to submit paper proof of drivers license, birth certificate and social security card. No other service has ever asked for that when activating a PREPAID card. Then I could n't get a refund, they made the card a one time use, did n't get the fee I paid for the card back just the money I loaded.
08/28/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 75224
 Web
My father sent me {$75.00} for a small bill. He urged me to get a XXXX card.I opened the account and he transferred funds.XX/XX/XXXX it posted as pending and had been so ever since. We have called several times and the two entities are not working in complete unity. They pass responsibility from one to the other. I need the funds and can not gain access.
10/16/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • MI
  • 48228
 Web
Hi I'm XXXX XXXX .My direct deposit from XXXX XXXX supposed to be on my card today XX/XX/2018 but it's not here it's the next day now an the 48hr advance direct deposit have my bills late. I called my job and they told me that NetSpend haven't released nobody funds. Please fix this problem or I'm taking legal action against NetSpend and XXXX. Thank you
09/15/2015 Yes
  • Prepaid card
  • General purpose card
  • Fees
  • CA
  • 94115
 Web
My account, as well as at least two others belonging to my friends were debited a " Account Maintenance Fee '' on the same date XXXX/XXXX/15. These accounts are enrolled in NetSpend " Pay As You Go Plan '', therefore should not be charged a monthly fee. In the previous months no Account Maintenance Fees were deducted from these accounts, only for XXXX.
03/20/2022 Yes
  • Credit card or prepaid card
  • Student prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • TX
  • 78258
 Web
I been trying to talk to NetSpend and to serve about my refund and NetSpend about my government and school loan they keep sending me cards idk why there's nothing in them and I keep getting emails there's funds but wen I call they lick me out I am profound XXXX it's hard to talk on phone idk what to do please help me find out were all my money please
05/17/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • TX
  • 78745
 Web Servicemember
Bank is taking money from people without them knowing. I paid for unlimited plan but got put on pay as you go. So instead of 5 a month in fees. I have been paying XXXX per debit and XXXX pre credit transaction. Called and complained was refunded XXXX dollars for the past 2 days. Saying they were wrong, but if so why can I not get the rest that is owed
08/06/2015 Yes
  • Prepaid card
  • General purpose card
  • Fraud or scam
  • GA
  • 30080
 Web
They called and pretended they were XXXX and offered to cut my bill down in XXXX if I opened up a debit card called NetSpend and paid my XXXX bill with it. They had all my information ; address, last XXXX of my social, what package I had, my monthly bill, etc. I called XXXX and they said they were not affiliated with NetSpend and that they are a scam.
05/02/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with overdraft
  • Overdraft charges
  • CO
  • 80011
 Web
I have recieved 3 SEPERATE overdraft charges for {$20.00} each totaling {$60.00} and even tho I have correctly abided by the overdraft policy by paying back the overdraft amounts by the next day, I am still being charged the overdraft fees and after speaking to two representatives and one supervisor I am still unable to recover these incorrect fees.
04/09/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MS
  • 395XX
 Web
Purchased card approx 2 weeks ago, value {$20.00}, at XXXX XXXX in XXXX, MS . Tried to activate card online, using app on phone and by calling, no method works. Have repeatedly called company and been on hold twice for 1 hour plus and other times been told company can not take call. Can not access the $ which I urgently need and company does NOTHING
11/21/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NY
  • 12401
 Web Servicemember
I went to go to netspend.com and search for a netspend debit card and i went to enter my information like first name, last name, my address, zip code, and my email address and it said we are unable to complete your request at this time and it won't let me go in to enter the next step to do what i had to do what i post to do in the second next step.
04/29/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • CA
  • 92869
 Web
I received a XXXX XXXX XXXX XXXX card through the mail. I did not request it. I phoned to speak to someone as to how this happened but their computerized menu does not allow that possibility. I want to know how and why they are able to send a financial instrument with my name on it without my consent or request. And then you are not allowed to ask.
11/13/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with overdraft
  • Overdraft charges
  • IL
  • 61701
 Web
Email XXXX XXXX Cardholder. Claim # XXXX Reference # XXXX Transactions disputing XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX normal XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ATM XXXX XXXX ATM XXXX XXXX XXXX ATM XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX These are the transactions I am disputing Sent from my XXXX
08/29/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • VA
  • 22207
 Web
I received a totally unsolicated card from Netspend. Everything about the materials that were shipped with this card made it look like I had applied for it. See the attached. When I called Netspend they told me that they got my address from " one of their partners '' but offered no other explanation as to why they'd sent me an unsolicited card.
04/19/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • NH
  • 03867
 Web Older American
I received a card from BRINKS which I never wanted or applied for. They have all my information on it and a number to call to " activate '' and another number on the paperwork to " OPT OUT '' calling the number to OPT OUT I was told to call another number, when calling the other number was told to call that other number completing the RUN A ROUND.
01/19/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 903XX
 Web
I purchased several Netspend Visa prepaid debit cards attempted to transfer my direct payment to the bank XXXX XX/XX/XXXXand attempted to transfer money by email into the account, according to them no money showed up in the account or on the temporary card. The Permanent cards that where mailed were never given to me, never showed up in the mail.
01/10/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Advertising and marketing, including promotional offers
  • Confusing or misleading advertising about the credit card
  • IL
  • 60629
 Web Servicemember
On XX/XX/2018 I received in the mail, a XXXX prepaid XXXX in my name that I didn't order or apply for. When I tried calling to speak to a person I was unable to do so without entering my social security number and I wasn't going to do that because I didn't order the card. I just want to make sure there's no fraudulent activity going on in my name
01/17/2022 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • NC
  • 28083
 Web
I have a account with skylight Im a minor my account got locked because I put in the wrong password three times, Ive called them multiple times sent multiple documents and a lot of them got denied my social and birth certificate did get improved but they still wont unlock my account and Im a minor only XXXX so I dont have any other type of Id.
08/24/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • MO
  • 63119
 Web
My child received an offer, in his name, with my address but the wrong zip code to get a payment card. My child is not working and is not age XXXX to receive a credit report. I'm concerned about why & where this company received his name and why they are sending him these offers. I'm also concerned about identity theft of my child 's identity.
11/08/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 92404
 Web Older American, Servicemember
I bought the prepaid debit card and loaded XXXX and paid XXXX card fees When I tried to activate and register the card the customer service told me I had fraud on the account and could not use it. How is that possible I just bought the card less than one hour ago. The company is NetSpend. I want to attach documents but the system won't let me
08/21/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CO
  • 810XX
 Web Servicemember
They are difficult to get a hold of the right person and understanding what I'm asking help with so it frustrating with online or over chat to communicate why so many fees and restrictions to add fund to just one account instead of having the amounts of money secure with just one account. Back pay and XXXX XXXX XXXX XXXX and XXXX settlements.
03/02/2017 Yes
  • Prepaid card
  • General purpose card
  • Fraud or scam
  • AL
  • 352XX
 Web
I received a prepaid small business Master Card debit card in the mail that was unsolicited from NetSpend. I 've never heard of this company and have not applied for a debit/credit card. This company is sending debit cards to people where their identity can be stolen in the future. The card indicated that I needed to activate the debit card.
12/01/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • MN
  • 554XX
 Web Older American
I purchased a NetSpend debit card in XX/XX/2022 but never activated it. I tried to activate it today and they told me it had been XXXX out. They could not tell me what happened to the {$200.00} that I put on it when it had never been turned on. I requested a call back from a supervisor but I haven't heard from anybody and I probably won't.
04/25/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
  • CA
  • 90660
 Web
Net spend bank PayPal prepaid closed my account s for I dont know what reason and I had a large amount of money I. My account ya and it has been go one to me via check upon the closure of my account however now when Im trying trash the check they do not authorize its anywhere and this is my money I have the right to it regardless the amount
10/13/2022 Yes
  • Checking or savings account
  • Savings account
  • Problem caused by your funds being low
  • Bounced checks or returned payments
  • CA
  • 91801
 Web
I won the small claim on XX/XX/2022, against the refund issue. The defendant net spend corporation did not pay me after 30 days of notice was mailed to them. I spoke to their manager and ask who can handle the payment. The manager did not know it. I can not collect my claim amount after I won the case. I need net-spend cor contact me asap
02/21/2017 Yes
  • Prepaid card
  • General purpose card
  • Fraud or scam
  • MD
  • 212XX
 Web Older American, Servicemember
I received a NetSpend Prepaid XXXX from a company called NetSpend, XXXX, XXXX TX XXXX. It was unsolicited and when I called the number they gave to OPT-OUT and decline the message did not give that as an option. I have sent an e-mail but do not have much faith that they will comply since the interactions so far has been extremely suspect.
04/27/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • NJ
  • 08618
 Web
I received a Brinks Prepaid MasterCard on XX/XX/20, complete with my full name on it, sent to my home address. I never applied for this card, and don't know how the company would have gotten my name or my address. I feel this has been a huge invasion of my privacy. I feel nervous even calling the company in case this is a phishing scam.
04/06/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • CA
  • 93001
 Web
XX/XX/2020 i recieced a Brinks Money, Mastercard with my name on it in the mail. I never applied for this. I called to ask if this was the prepaid card i was supposed to recieve for my recent XXXX, XXXX Benifits, and I could not reach a customer service person. I dont know why I have recieved this and I cant reach anyone at the company.
05/17/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • GA
  • 30736
 Web
An unsolicited card was sent to my XXXX XXXX XXXX daughter. We do not consent to this card. However, when I try to contact the company, I can't get through to anyone without entering her SSN. This I will not do! XXXX XXXX should not be issued to underage children without consent. We should be able to cancel without giving personal info.
04/04/2015 Yes
  • Prepaid card
  • Government benefit payment card
  • Fraud or scam
  • NY
  • 136XX
 Web
I had my account locked for no reason by NetSpend. I sent in all the accepted documents that also had to be within 30 days. My bank statement was dated XXXX/XXXX/2015. And I then got an email 5 hours later of faxing the information stating it was not within 30 days. I have {$5400.00} in that account and proved who I was multiple times.
08/26/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 954XX
 Web
The company name is XXXX case ID : XXXX about the transaction # XXXX and the payment I made unknowingly to a nonexistent company called XXXX XXXX. For {$85.00} on XX/XX/2022 to get a generator that will not ever come because the company doesn't exist at least when i call the number. Please also see attached video for more information.
12/06/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • TX
  • 78753
 Web
I loaded {$500.00} on a card. The company refused to register my account and stated they would refund the balance via check. I never received the check. Additionally, the company representative stated that a {$5.00} fee was removed from my balance. I did not agree to this fee. The only fee I agreed to was {$1.00} at the point of sale.
09/27/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 92544
 Web
money is put on my card every month thru social security they froze my account. They asked me to send documents to unfreeze my account. I sent every document they asked for at least 20 times they keep giving me the run around won't let me speak to a supervisor and hang up on me after waiting hours on hold. this is the first action
08/21/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • TX
  • 751XX
 Web
Est XXXX Netapend XXXX XXXX XXXX Deposit held for XXXX {$35.00} negative balance on other card was told it would take 2-3 Business days for resolve. Spoke w CSR on XX/XX/2021 after unlocked account was never told account was locked due to negative balance. Fastbfwd 2 weeks account locked unable to access funds from XXXX XXXX Deposit.
08/12/2022 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • TX
  • 79118
 Web Older American, Servicemember
I live in XXXX Texas and someone else used my card in Utah at XXXX XXXX time and one time at XXXX XXXX onXX/XX/XXXX I reported it on XX/XX/XXXX.They said that no error occurred and all transactions are valid.I have never been to Utah in my life.They took XXXX from me and this was my paycheck. And this was with skylight one XXXX XXXX
12/23/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NY
  • 14701
 Web
I purchased a XXXX netspend card in XX/XX/XXXX.. I have n't needed to use it and also have n't received any alerts or statements. Today, XX/XX/XXXX, I logged into the online portal and my balance is gone ... months of " maintenance fees '' that I never agreed to and was never informed of either. This is not fair business practice!
04/07/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • KY
  • 413XX
 Web
The paypal prepaid card is continuously getting canceled by someone. This has been an ongoing problem with most of my credit cards. The law is unwilling to give me a police report for theft for the ftc and the USPS is unwillingto investigate postal theft. The account number is XXXX, my name is XXXX XXXX XXXX and the amount is XXXX.
04/09/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CO
  • 80012
 Web
XX/XX/2022 I bought a netspend card at XXXX XXXX because I needed to pay a bill and the customer service desk was closed and i couldnt load my own card! I loaded {$500.00} on the card and when I tried to activate it they said the card could not be activated and there was no way to recover funds from it! They stole {$500.00} from me
10/25/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 315XX
 Web
I have a prepaid debit card with Netspend, XXXX XXXX of 2019 i purchased a sofa online from XXXX. The sofa was damage, i contacted XXXX, They gave me back a {$250.00} dollar credit on my Netspend card. Netspend has refuse to give me access to my card and closed my account. I have called them numerous times for help with my problem.
02/10/2023 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 117XX
 Web
On XXXX XXXX there was money taken out my account XXXX then XXXX a minute later and the skylight bank will not refund my money said there was no error then a week later and new card someone tried to take money out again but there was no funds on the card so they sent the second card I just need help getting my funds back thank you
02/01/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • WA
  • 984XX
 Web
I CALLED NETSPEND COPRORATION AFTER BUYING A NETSPEND PAY PAL CARD, IN WHCIH THEY TOLD ME THAT THEY COULDNT ACTIVATE A XXXX WOMENS CARD I BOUGHT THE CARD IN XXXX PAID XXXX DOLLARS AND PREPAID FEE TO PUT THE MONEY ON THE CARD IN XX/XX/2017, THE SECOND TIME I CALLED THEY CALLED ME A XXXX WHEN I CALLED AND I HAVENT GOT MY MONEY BACK
05/22/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • OH
  • 43223
 Web
I received an unsolicited credit card that I never applied for from the company called NetSpend. I do not know how they got my name or information. I did apply for financial assistance to pay for hospital stay and applied for XXXX though Ohio health and hope neither of these organizations would be sharing personal information.
09/28/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • FL
  • 32780
 Web
I put money on my netspend card and they will not let me withdraw or let me pay bills. They will not refund the money or transfer the money to an active debit card. My bills are now being shut off and no matter how many times I try Netspend or supervisor they either hang up or tell me someone will call be in 1 - 3 business days.
04/13/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • LA
  • 70127
 Web Servicemember
My prepaid card has not been activated and can not be used. Ive not gotten any assistance in getting this done. The Netspen VISA Card company doesnt answer the calls. And the XXXX XXXXustomers service representative hang up on you while explaining the problem youre having with the card. This has been going on since XX/XX/2020.
09/05/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IL
  • 62040
 Web
XX/XX/XXXX paid XXXX XXXXpayment made plus XXXX charge over phone using Netspend! XXXX reversered payment XX/XX/XXXX, filed several disputes with Netspend starting XX/XX/XXXX upon knowing payment was reversed! Sent documents spoke with several reps no resolution as of yet! Car payment is in result 2 payments behind please help
11/02/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • IA
  • 522XX
 Web Older American
Netspend sent a debit card to my address on XX/XX/2021. They have the correct last name and address, but there is no one here with the first name shown on the card, and we didn't request a card. They, or possibly someone else, also called our home phone on or about XX/XX/XXXX and asked to speak to the person named on the card.
07/11/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • WV
  • 257XX
 Web
On these dates things was purchased that I was n't aware of and didnt pay for myself. I was unaware of this until I looked at my account. I thought I was loosing money but I did n't know how or where so please help me get it back. Date : XXXX XXXX 2017 amount : {$75.00} Date : XXXX XXXX 2017 amount : {$50.00}
07/14/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 77096
 Web
XXXX for XXXX on XXXX separate transactions. Someone was able to obtain my card information, then use my card at a ATM and withdraw my money without no restraints. NetSpend told me I would have a update on XXXX, but for some reason I honestly think they careless, and will not take action to investigate this criminal activity.
01/16/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • GA
  • 30329
 Web
X/XX/2018 - Received an unsolicited, encoded Netspend prepaid XXXX. It includes my name embossed on the card. This opens me up to significant fraud risk, and I do not want this to be sent to me. I will be shredding this card, but my concern is that others may have or will be mailed that are diverted to inappropriate parties.
10/17/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • TX
  • 78666
 Web
i bought a pre paid card today XX/XX/22 at XXXX in XXXX XXXX tx . i placed XXXX dollars on it when i purchased it. now its saying i can not receive or activate my card nor can i get my money back. the person i spoke with said their is absolutely nothing they can do about it. i sure hope this isn't how yall conduct business.
09/22/2022 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • GA
  • 30345
 Web
I, XXXX XXXX, went to pay my program fees and when the XXXX ran my card it was declined due to being 'locked ' by Skylight XXXX XXXX ) I therefore contacted the company to find out that more money is missing from my card. They then reinstated me a new one. Money is missing from the account. I need help resolving this issue.
05/04/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with balance transfer
  • FL
  • XXXXX
 Web
I contacted PayPal on the XXXX of XXXX about a stimulus check showing deposited into my account by the IRS and made sure all account numbers were right and PayPal advised me that they couldn't find a deposit in my account but keeps telling me to keep waiting. A lot of people with PayPal cards are having this very same issue
04/25/2017 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • CA
  • 94112
 Web
I lost XXXX of my XXXX form mail in this year. Right now, I received XXXX debit card fr om netspend.com, which is I never heard before. I called and asked them where do they get my info, they to ld me this from third party company and rejected to tell me which company. I told them to cancel this account right the way.
01/24/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • IL
  • 61201
 Web
So I have a problem trying to get my all access account. But I never received my all access card, so I can't add it to my account. Then it says I have a secondary cardholder. Which is definitely wrong. There should only be 1 cardholder and it's me. I would be great to hear back from someone with helpful answers. Thank you
06/24/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • TN
  • 37311
 Web
I recieved a netspend prepaid debit card that i did not request. The card came in the mail already printed as if i signed up for it. I beiueve that my information was used with out my permission. Refer to the attachment. NETSPEND shows that i did not submit any information, because when i called in they asked me for my SSN
12/09/2016 Yes
  • Prepaid card
  • General purpose card
  • Advertising, marketing or disclosures
  • OH
  • 44805
 Web
NetSpend sent me an unsolicited prepaid card. I did not ask for it, and despite what they claim in the fine print, I did not indicate interest in receiving similar offers. I did not apply for it, they mailed it to me out of the blue. My understanding is that this is illegal, and I intend to report them to the authorities.
04/05/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • NV
  • 89436
 Web Older American, Servicemember
Received this packet with a XXXX XXXX enclosed and all I have to do is activate it. I did not order this and someone took my credit info to get this... I am mad. I work hard to maintain my good credit rating without having to deal with this " Phishing Mail " NETSPEND XXXX XXXX XXXX XXXX, TEXAS XXXX XXXX, XXXX XXXX XXXX
09/22/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • FL
  • 32401
 Web Servicemember
on XX/XX/2018i was sent a card WITH MY FULL NAME EMBOSSED ON IT. i did not request this card, apply, or in any way have EVER done ANY bussiness with this company. i could not get to talk to an agent as their phone system asks for my social security number before putting me through a rep and i am not giving them my social
11/17/2020 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Wrong amount charged or received
  • KS
  • 662XX
 Web
I won the lottery on three separate tickets and scammer and hacker robbed my Netspend account, my home and transferred funds to different banks without my permission I didnt have any offsets and my identity was stolen. I was also XXXX and hospitalized shortly after. It took months for me to remember what happened to me.
10/21/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • FL
  • 33418
 Web
company said a third party account called netspend was created with my name. that brinks was a promotional debit card I received for being a customer of netspend. I asked for the account to be closed and a way to contact someone about verifying my identity was not taken and accounts are not being opened under my name.
10/16/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • NH
  • 03102
 Web
XXXX is withholding ACH deposits due to a supposed glitch in their system, there are thousands of people who worked hard for their money and are not receiving their paychecks, myself included. This has been going on since Friday XX/XX/2018 with no timeframe in sight as to when we will receive our money. XXXX XXXX XXXX
06/30/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • VA
  • 22601
 Web
Netspend prepaid cards, they have many XXXX XXXX, XXXX XXXX, XXXX, seversl others. As we all know it is Netspends and others job to fund your card, hence the name PRE-paid. Ive called several times, they say no thats not how it works. Will charge you for not using the card. Just a pkoy for ne and others to drain funds
02/10/2017 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • MI
  • 494XX
 Web
I got a netspend card I activated it on the XXXX of XXXX and on the XXXX my XXXX was deposited and on the XXXX I got a text saying my card was stolen as it was not I had my card and soon as I got off the phone with them my card at a transfer amount of XXXX and netspend saying they will not return my money. Please help
04/26/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • CA
  • 90003
 Web
I loaded XXXX on my transactXXXX card for my hotel room payment, I tried to activate my card they say that they couldn't verify my identity, then I tried other ways cause I am an single father with XXXX kids and I couldn't use my card and was left in the streets cause they kept playing on the phone when I would call
10/04/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • OH
  • 44212
 Web
I've called Netspend numerous times about multiple deposits missing out of my account.They refuse to look up the ACH ID TRACE NUMBERS for these missing deposits.XXXX XXXXXXXX I've called them for missing deposits and Today XX/XX/XXXX I've also called them for more missing deposits.How am I going to get my money back?
07/23/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MN
  • 557XX
 Web
It's been months now and netspend won't unlock my account. They had no reason to do so. This is like the 5th or 6th time they have done this. I did not report my card stolen or did I put in any wrong passwords or was there any unauthorized purchases to my knowledge. I'm tired of this and want it unlocked immediately.
04/23/2016 Yes
  • Prepaid card
  • Payroll card
  • Adding money
  • IL
  • 60615
 Web
I am trying to transfer money to another account. I have in writing from Netspend that they do nit transfer to other Netspend accounts or to external accounts. They have n't given me any info on how I can transfer money to another account. This seems like the bank is false advertising transferring funds to accounts.
02/11/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • CA
  • 91352
 Web Servicemember
Hello. I received today XX/XX/2020 a Netspend card ending on XXXX that I have never requested. I called the company three times but to let me talk with a representative I have to give them the numbers of the card to force me to activate it. I want they to cancel this card. I think it is a scam. My name is XXXX XXXX
05/27/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Fees or interest
  • Problem with fees
  • AL
  • 35020
 Web
On XX/XX/2018 a netspend rep informed me that my account was eligible for the XXXX fee plan and provided a credit to my account on the XXXX that was charged. Netspend has continued to charge me a XXXX fee for XXXX and XXXX. A netspend manager acknowledged I was told the fee would be XXXX but has refused to rectify.
09/11/2015 Yes
  • Prepaid card
  • Government benefit payment card
  • Managing, opening, or closing account
  • VA
  • 23060
 Web
EXTENSIVE WAIT TIMES TO GET A HOLD OFF MY ACCOUNT. THERE WAS NO EMAIL OR PHONE NOTICE OF HOLD ... ONLY FOUND OUT WHEN TRYING TO ACCESS MY FUNDS. 20 MINUTE, 24 MINUTE, 34 MINUTE WAIT TO GET TO THE RIGHT PERSON. THEY CLAIM TO HAVE INSUFFICIENT STAFF TO HANDLE CALLS ... S O WE DO NOT GET THE SERVICE WE ARE PAYING FOR.
11/30/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • FL
  • 32720
 Web
XXXX XXXX 2022 I purchased a netspend card and loaded XXXX $ on it so I could pay to take my class the next day. Well it gave me problems with activation and after missing. MY class I still had no access to the money. Called verification was done and still had no access to my mo ey and card was still on activated.
01/12/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • CA
  • 94539
 Web
NetSpend card was assigned credit load value, now isn't working. ATM provides balance, though card isn't working at XXXX or ATM or otherwise. As I described this with NetSpend customer service, they seemed to help but nothing was solved. They would be asking my account identifying information multiple times.
11/22/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • LA
  • 70301
 Web
Netspend closed my account in XXXX with {$3800.00} left in my account, Ive been dealing with them trying to to release my funds but they wont release my funds to me because they said I need a XXXX form, I got my lender to send it and they still refuse to release my funds and I been dealing with this for months.
12/05/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • OR
  • 972XX
 Web
On XX/XX/2019 I bought a XXXX XXXX, by NetSpend prepaid debit card and loaded {$50.00} dollars on it. As of today XX/XX/2019 I can not use the card. Today I was told that I can not withdraw any cash I could only make in store purchases with it. I also was told I can not transfer money from this card to another.
09/25/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened without my consent or knowledge
  • TN
  • 37217
 Web
I received a no reply email from the nwtspwnd prepaid XXXX for a person name XXXX to my email and I would never in life use a prepaid card. I have XXXX bank accounts and a credit union. Website states they use photo id to open account so I want it traced to find out who has been using my email as this is fraud
08/15/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MO
  • 631XX
 Web Servicemember
XX/XX/XXXX NetSpend XXXX XXXX account department has been texting my phone with balance from other customers account. I closed NetSpend XXXX card because of VA benefits stolen. Back in XXXX. NetSpend XXXX has been texting me balance and acct action from debit card purchase last text XXXX afternoon XX/XX/XXXX.
03/18/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • OH
  • 45011
 Web
I was on phone with them for hours on call wait to unlock my account they have messed up my payment hella times an even found that they did I go to fix it an get locked out then they just close my account then give me my moneyed own an no text no email nothing saying other closed like the XXXX worst bank ever
02/22/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • IN
  • XXXXX
 Web
I received a Netspend Mastercard in the mail. I never applied for this. Since then my checking/Debit Card and XXXX Credit Card has been hacked. I tried calling the phone numbers for this Netspend but have been unable to get in contact with anyone for further information. I do not and did not open this accout.
02/14/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • OR
  • 97116
 Web
NetSpend.com opened a prepaid debit card under my name with a fraudulent person. When I asked for details regarding the account to provide to the policy for the identity theft, they refused to provide any information. They created a fake account and attempted a hostile take over of my personal bank accounts.
11/01/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Advertising and marketing, including promotional offers
  • Confusing or misleading advertising about the credit card
  • VA
  • 223XX
 Web
Netspend illegally obtained my name and address. They then sent me a card with my name on it. Since I never ordered this card, I tried calling them. To reach a human being, they forced me to activate my card! This is the ultimate deception. They also refused to tell me which company sold them my information.
03/16/2016 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • TN
  • 378XX
 Web
On XXXX XXXX 2016 I made a purchase from lowes via there website.There was an issue with that purchase that led me to file a dipute. XXXX corporate agreed to that dispute and authorized the release of those funds back to me.However my debit card company is holding those funds and will not release back to me.
01/30/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • FL
  • 321XX
 Web Servicemember
I was sent a XXXX XXXX prepaid card that I did not request. My last name was wrong on the card as well ( it was my formerly-married name that was changed in 2011 ). There are a lot of fees associated with the card, and could really mess someone up if they didn't read the paperwork. This offer is very shady.
06/25/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • TX
  • 78045
 Web
On XX/XX/XXXX i recieved an email that i was going to receive a card that i did not request. On XX/XX/XXXXi received an email that the card was on its way and i had no idea what it was talking about. OnXX/XX/XXXXi got a card in the mail and im afraid i will be charged fees on a card that i did not apply for
09/27/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • IL
  • 629XX
 Web
NetSpend restricted my account after enrolling debit card without my permission and even so I have agreed to pay it but they or telling me that my social security number or security question etc is not enough I've been on the phone with different agent even supervisors all Day they've pretty much robbed me
03/12/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • WA
  • 98661
 Web
Netspend has sent me cards before. I have no interest in ever doing business with them. Reviews are horrible and have many reports of losing people 's money. My issue is they sent a card that needed only to be activated that I never requested. Now more then once. This company does nothing for a consumer.
11/20/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • ME
  • 04401
 Web
The phone number on Net Spend XXXX does not work, the website will not allow me to talk or email anyone, only XXXX bucks but I cant use the card for travel as expected and now I cant contact a human or an email. This is ridiculous and wrong for a company to do to XXXX older Americans just trying to get by.
06/15/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • FL
  • 344XX
 Web
I wanted to file a dispute with Netspend about a transaction back in XX/XX/2022. I was given a faulty product and was not given a refund. I spoke with someone overseas I could barely understand what she was saying and she refused to allow me to dispute a transaction and threatened to cancel my debit card.
06/02/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • IL
  • 60062
 Web
to the company NETSPEND XXXX XXXX ; I received a card in the mail to my home address. I did not apply for this netspendXXXX XXXX. Nor it is my name. Your ( NETSPEND ) customer service is frighteningly not assuring that there are no other accounts associated with my address and under any other fraudsters.
01/29/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • XXXXX
 Web Older American
I was getting the card for someone travel to the states and was setting it up with his name. I then asked to have activated and they stated no. When ask for a refund they said they would send. I have all of the emails of this activity but I have I have never received after over a year of waiting for this.
02/22/2017 Yes
  • Prepaid card
  • ID prepaid card
  • Unauthorized transactions/trans. issues
  • IL
  • 60630
 Web
I am a victim if ID Theft someone called as it was me and had {$1100.00} transferred to a XXXX in XXXX WI netpend states they are no error I informed them that was not me I was a victim of ID theft and needed my money returned they are refusing to give me my money back I have been a customer for 9 years
08/11/2016 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • NY
  • 11233
 Web Servicemember
XXXX was loaded into my netspend Card to purchase a airline ticket the transaction was cancelled by the agent the netspend company is withholding my. Money for almost a week and a half asking for all these documents which is impossible to get I set them evidence of the transaction and they still refused
04/11/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • TX
  • 79407
 Web Servicemember
Unsure why I received a pre-paid mastercard. Never signed up for it. Tried contacting the XXXX number on the back of the card to get more information, but wants me to enter my SS and is all automated. Can't reach a live person to figure out how this happened. Checked my CR and no ID theft has occurred.
06/10/2016 Yes
  • Credit card
  • Identity theft / Fraud / Embezzlement
  • IA
  • XXXXX
 Web Older American
I have a netspend card. It had a balance of XXXX. I signed up for a trader online with XXXX. It never appeared on the trader website, but went o a firm called XXXX XXXX, whom I tried to reach by email and phone with no luck. I think they are scammers. I contacted netspend, but I did n't have much luck.
05/27/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • OH
  • 43228
 Web
I kept receiving emails about my new card from netspend. Someone had opened an account with my information. When I gave them my social security number they confirmed an open account but refused to give me any information, address or phone number, that would allow me to know who had stolen my identity.
01/29/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • CO
  • 815XX
 Web Servicemember
Unrequested XXXX " Direct Deposit, pre-paid XXXX '' phishing scam from " Brinks Money '' asserting I have an account at XXXXXXXX XXXX XXXX XXXXXXXX XXXX Problem is, XXXX 's information indicates they don't service our zip code... meanwhile, Brinks requests all sorts of info : SSN, DOB, address, etc.
05/26/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 90808
 Web
I purchased a card with net spend bank and added {$300.00} onto it. Net spend Then said Im not allowed to have an account with them and they will mail me a check with my balance. The check never came and they refuse to issue another one. No routing number was given it was sent with regular mail usps.
03/16/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • CA
  • 90028
 Web Servicemember
I purchased a card in early XXXX, the card was loaded with {$250.00} ... when I went to load the card I got an " oops '' message ... stating to contact the company... I contacted them and they refused to activate my card because I didn't have id.it is now XX/XX/XXXX the card was processed on the XXXX
08/26/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • AZ
  • 85205
 Web Older American
XXXX - received an unsolicited card from Netspend - XXXX XXXX XXXX- XXXX, TX XXXX. I tried to call the company ( XXXX ) but the automated system hung up on me. I do not know how they received my name / address and I am concerned with Identity Theft. I wish to report this as an unsolicited communique.
01/28/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 92571
 Web
Purchased a card and loaded it with {$500.00}. Was never able to access funds I loaded when I purchased the card. I was told my identity couldnt be verified even after I provided all information and documentation requested. Netspend advertises that you can use the card immediately following purchase.
05/06/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Changes in terms from what was offered or advertised
  • NC
  • 27106
 Web
On XX/XX/2019 I opened an Ace XXXX Account under the promotion of receiving {$100.00} after establishing a direct deposit. I established this deposit on XX/XX/2019. My fee was changed from {$10.00} a month to {$5.00} a month due to the establishment of a direct deposit, but my {$100.00} never posted.
07/13/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 900XX
 Web Older American
on XXXX XXXX 2017 an unauthorized account to account or bank to bank monetary transfer of {$1500.00} dollars was made upon my debit card. I summited and action of stop payment and dispute to the company. They said no error was made in their transfer. They hope too resolve the claim in 11 to 45 days.
12/25/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NJ
  • 080XX
 Web
My Brinks Prepaid Money Card was shut down by XXXX XXXX XXXX Bank XXXX XXXX XXXX I called and after lengthy time on hold, was told I would receive a refund check for the remaining funds in the account. This was approximately 2 months ago, and the check never arrived. They are holding onto my money.
04/21/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • NJ
  • 08844
 Web
Received a cc in the mail which I never requested, called the number in the back and they ask you to enter your SS #, they insist continuously until you are able to speak with a person in a foreign country ( assuming based on the background noise/ conversation heard ) Could this be identity theft?
10/22/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • MD
  • 21075
 Web
Contacted Netspend customer service at XXXX to attempt to close a Mastercard that was sent without solicitation. Spoke with XXXX at their customer service to close account. This company violated the Truth in Lending act of 1968 and the Board of Governors of the Federal Reserve System regulation Z.
08/15/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • WI
  • 547XX
 Web
I have two PayPal mastercards accounts .. one is a PayPal cash card debit Mastercard card number XXXX XXXX and wanting is a PayPal prepaid Mastercard debit card card number XXXX I want them closed and I want a transaction history for both cards and I've been unsuccessful getting a hold of PayPal .
04/15/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 37067
 Web
I dont know why I am getting this XXXX card. I think it was from a pop up survey that claim to give away gift cards ( which was a lie ) from me using the XXXX app connecting to XXXX website. I feel it is a dishonest way of doing business. I do not want this card and the survey was a waste of time.
01/30/2017 Yes
  • Prepaid card
  • Payroll card
  • Advertising, marketing or disclosures
  • NY
  • 10033
 Web
I received a prepaid card in the mail from netSpend, ready to activate. This is not ok- it 's dangerous to send a ready-to-activate card that anyone could intercept. Additionally, this card incurs all sorts of fees for any type of service you use if for, so it 's very misleading and like a trap.
07/04/2022 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 34953
 Web
I lost and reordered my payroll card with skylight netspend XXXX. The card was supposed to come by the XX/XX/XXXX and i never received it amd im not able to get in touch with customer service. I was forced to pay hundreds of dollars of fees send myself westsrn union in order to access my money.
05/19/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • WA
  • 98837
 Web
IRS direct deposited my stimulus payment to my NetSpend card but NetSpend says they never received it. I have called 4 times already, triple checked my direct deposit information and still no direct deposit on my NetSpend card. I have been calling NetSpend since XX/XX/XXXX. They offer NO help.
11/29/2015 Yes
  • Prepaid card
  • Gift or merchant card
  • Fraud or scam
  • IN
  • 461XX
 Web
My husband bought me a {$25.00} netSpend gift card for my birthday in XXXX, which I had been saving until I found the right gift. When I tried to use it tonight, they refused to honor it because " it had n't been activated in time '', even though the front of the card says " good thru XXXX ''.
03/30/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • FL
  • 334XX
 Web
XXXX/XXXX/203 I filed a complaint XXXX ) about a card I never activated and funds leaving my acct via withdrawal, I call netspend.com and they gave me the run around and the reps were rude and non helping and aggressive, they locked my access to my account login and they refusing me my refunf
01/11/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • MD
  • 21216
 Web
My card was hacked and the culprit took XXXX and my bank allows my paycheck to be deposited into this account when I called them with this information they simply canceled the card and didn't investigate the fraud nor refund my money and my payroll check goes into that account please help me
10/21/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 93454
 Web
I bought a XXXX transact card onor around XX/XX/2021 i put XXXX dollars on it and when i tried to activate it they told me they closed my Account becaise of frsud on a previous acvount. I told them i never had an account and they ignored me and tokd me id get my money in so long and hung up
05/09/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Advertising and marketing, including promotional offers
  • Confusing or misleading advertising about the credit card
  • AL
  • 35603
 Web
Netspend issued a credit card to my XXXX XXXX XXXX son. When i called them they stated that they were just marketing and that is why the card was sent. They stated that his information was pulled via his public records. I told them that he is XXXX XXXX XXXX, he does not have public records.
12/01/2015 Yes
  • Prepaid card
  • General purpose card
  • Adding money
  • IN
  • 473XX
 Web
The Social Security Administration had informed me that they had sent my payment to Metabank/Netspend on Wednesday, XXXX XXXX, 2015. Usually it 's available the moment it 's sent, but has not been since. They are giving me the runaround saying it is not available when SSA is saying it is.
01/28/2024 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MN
  • 55016
 Web
Netspend sent me a debit card, with a valid magnetic strip and number that appears non-generic, without me having previously done business with the company, and without my permission. It was my understanding that sending payment cards thru the mail to unsolicited recipients was unlawful.
03/14/2021 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Managing, opening, or closing your mobile wallet account
  • FL
  • 32726
 Web
I have documentation s of the dispute claims i filed from XX/XX/XXXX to XX/XX/XXXX totaling almost {$540.00} Netspend resolved the issue but blocked my account now i may not be able to even receive my economic impact payment or even my direct deposit for my job this is so inconvenient
07/24/2015 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • DC
  • 20017
 Web
I filed a dispute on my debit card for not receiving items that I purchased with my debit card back on XXXX XXXX, 2015 with my bank and they assured me that they would have my money credited back to my account by XXXX XXXX, 2015 and they have yet applied the amount back to my account.
10/17/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • LA
  • 70570
 Web
Woke up today around XXXX XXXX to my account address being changed and debit card transfers being made without my consent or knowledge. i even locked my card and they still transferred money.i finally was able to change password but it was too late. please help. i need my money back
04/30/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • KS
  • 668XX
 Web
6 years ago they told me a account was in my name and my info. They said the amount the account had on it was XXXX . I tried to report it as fraud but they would n't do anything about it. They have a address on file that I would not have used since I had a bank account at that time.
09/11/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • NC
  • 28213
 Web Servicemember
NetSpend is refusing to activate my prepaid visa debit card I purchased in a store and also loaded money on. They say they'll send a check in the mail but could not tell me when they'd send the check could not tell me why they wouldn't activate the NetSpend visa prepaid debit card
11/12/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • FL
  • 32773
 Web
Netspend sent me a debit Mastercard in the mail with instructions on how to activate the card and set up a direct deposit into the card. I have never heard of Netspend before the mailing arrived, have never used their services, and have absolutely never requested a card from them.
03/22/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Credit card company won't increase or decrease your credit limit
  • TX
  • XXXXX
 Web
XXXX XXXX. : XXXX I have requested for XXXX XXXX XXXX to process a refund " claim ''. All the information has been provided by email from " email address : XXXX '' to " email address : XXXX ''. XXXX XXXX : {$68.00} XXXX XXXX : **** **** **** XXXX XXXX XXXX : XX/XX/21 XXXX : XXXX
04/24/2019 Yes
  • Credit card or prepaid card
  • Gift card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 95051
 Web
Netspend.comisascam,iboughtprepaiddebitcardfor{$100.00}fromthemonXX/XX/XXXX. Customerserviceislieinganddoesn'tmetohavemymoney.DebitCardwaspurchasedfromnetspendfromXXXXXXXX. Netspendwon'tgivememoneyfrommycard. "XXXX''XXXXXXXXTexas. Card#=XXXXexpiration=XX/XX/XXXXXXXXXXXXXXXX
12/21/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • IN
  • 46805
 Web
They closed my account after 6 years of being a customer. I had a few disputes which were mainly this year because they sent me a recycled card and someone else was using but they turned it off before my husband could get his direct deposit. They also charged me humongous fees.
01/14/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • FL
  • 33647
 Web
Net spend all-access sent a credit card in my name and I didnt request. Tried to call and was told number is out of my service area. Which means not only did they send me a card in my name but they also have no way to contact other than web and who knows where that will lead.
05/22/2018 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • NV
  • 89130
 Web
Yeah, I just got a XXXX 's Prepaid XXXX in the mail without requesting it and not being accepted by a company, that I'm aware of. The letter included that it was provided by the XXXX XXXX XXXX XXXX, but that sounds made up. Why do I have this card and how do I get rid of it?
12/17/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • CA
  • 92103
 Web
Received a prepaid debit card from a company called NETSPEND that I never asked for. A letter along with it telling me to activate immediately. This is a legitimate debit card that I solicited. Their customer service admitted they send these out as a way to solicit business
08/26/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with overdraft
  • Overdraft charges
  • TN
  • 377XX
 Web Servicemember
My card account is locked because someone has opened multiple other accounts in my name and over drafted them. The company, Netspend, is trying to make me settle these accounts that are not mine. They are not helpful and will give me no information on how to fix the issue.
06/14/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MO
  • XXXXX
 Web
I've notified netspens on multiple occasions since XX/XX/2022 about fraudelent transactions on my account totaling {$14000.00}. I could not have made the purchases or activated the card as I was incarcerated by mo. XXXX of corrections. Netspend has ignored all requests.
06/04/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CO
  • 810XX
 Web
XXXX 2021 my federal income tax return was placed in two Netspend account three checks in total in the amount of {$18000.00} of the checks were sent back to IRS the XXXX They have yet to return I have contacted him numerous times since XX/XX/2021 and to get no answers
06/06/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • FL
  • 33486
 Web
This complaint is in regards to the MileagePlus GO prepaid card offered by NetSpend. Not only did NetSpend tried to charge me the {$85.00} annual fee TWICE before even using the card, but the I've earned XXXX XXXX miles last month and it was never posted to my account.
08/18/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • IN
  • 47905
 Web
I do not want the Netspend Prepaid Debit card issued to me. I want to stop getting mail in the US Postal Service from this company where master card services issued the card from XXXX XX/XX/2019. All customer service numbers and emails have no person to answer at all.
07/15/2017 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • NC
  • 283XX
 Web
XXXX/XXXX/17 I was loading money that was sent to me thru western union to my western union Netspend card which they voided for no reason at all. I tried talking to them but no one would help me. It is hard talking to someone that does n't understand English language.
04/06/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • NJ
  • 086XX
 Web
Received a BrinksPrepaidMastercard that I didn't apply for. Tried to call and question company about receipt of same, and automated system asked for my social security number or the card number. I don't want to accidentally activate the card by providing the number.
10/16/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • CA
  • 91744
 Web
I use XXXX prepaid card, my direct deposit was processed on XX/XX/18 by my employer however XXXX has not made the funds available to me. I called them and they had an eta of XXXX on XX/XX/XXXX. Now I try to call and get placed on endless holds and then disconnected
07/22/2015 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • GA
  • 30281
 Web
A company has refunded my money in the amount of XXXX. They have provided documentation that they have refunded the money to my account. Netspend is saying they have n't received the money and told me they would n't make a decision on my claim until XXXX XXXX, 2015.
07/03/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • MO
  • 641XX
 Web Servicemember
Purchased a visa NetSpend card an besides the cost of the card i also put XXXX dollars on it to pay my online bill 's tried to activate the card to use an NetSpend refused to honor the card in anyway i need the money to pay a couple of outstanding bills please help
02/02/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MO
  • 63031
 Web
Netspend has block my account and will not allow me to access my money because of a previous balance with another Netspend card I no longer have. Netspend will not give me any information Im writing stating why. I cant get my money out of the account nor access it.
10/02/2016 Yes
  • Prepaid card
  • General purpose card
  • Managing, opening, or closing account
  • CA
  • 91320
 Web
netSpend refused to activate pre-paid gift card, asked us to send them social security cards and marriage license in order to activate. This was all for a {$100.00} pre-paid card that was a gift. Froze account and refused to do anything unless we met their demands.
02/04/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • SC
  • 292XX
 Web
Today, XXXX/XXXX/16, I received a XXXX XXXX card with my name on it, which was referred to as a prepaid XXXX card. It was from " netSpend '', XXXX XXXX XXXX, XXXX, TX XXXX. I did not request the card and have never heard of the company/bank which claims to be FDIC.
02/11/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • AL
  • 363XX
 Web Servicemember
I received a prepaid card from Brinks at my address with my info in the mail today. I have recently been a victim of identity theft in another state claiming unemployment under my social security number so to receive a card that I never applied for needs reported.
05/10/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • OR
  • 97520
 Web
Today, XX/XX/2019, I received a Mastercard from XXXX XXXX with my first name, and only ONE of my last names on it. It had my address in it, and I could not reach customer service. It was an unsolicited card with my address, from a bank I've never heard off before.
08/09/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Improper use of your report
  • Reporting company used your report improperly
  • CA
  • 92025
 Web
A company net spend has created a card in my name without my permission, consent, or prior knowledge of. The card has yet to be activated but is still fraudulent as all their company lines go to other fraud offers and contain no real person to person interaction.
10/06/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • SC
  • 29579
 Web
Someone change my password 3 times and spend my monies in my account. They wont talk to me. They said when I get the answer to verify my account right than they will talk about my account. My account been compromised 3 times and they use my money in my account.
10/26/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MD
  • 20904
 Web
I received an email from NETSPEND regarding a debit card or prepaid card that I didn't apply for. My email was compromised and I have been receiving fraudulent messages from my providers as well as someone trying to get COVID funds in my name from unemployment.
07/31/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • CA
  • 91206
 Web
dispute claim number XXXX, net spend prepaid business card corporate office and costumer service ignoring my dispute, they never try to help me to get stolen money back to my account, costumer service very rude, I don't know what to do any more with this bank!
10/17/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • CA
  • 92831
 Web
I have Direct Deposit with Netspend ( XXXX ). My job sent direct deposit for {$6100.00} on XX/XX/18. XXXX received on XX/XX/18. I was supposed to have the DIrect Deposit in my account at the latest on XX/XX/18. I had to wait for 48 hours to receive my deposit.
01/21/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CO
  • 80229
 Web
The prepaid card claims to be able to link to PayPal and be able to use funds online. However, it does not allow that to happen without having to submit for a second prepaid card with separate fees and charges. This is false advertising and I demand a refund.
12/22/2016 Yes
  • Prepaid card
  • Payroll card
  • Managing, opening, or closing account
  • MA
  • 02151
 Web
This company is very crooked. I am a XXXX for someone and this company closed my account as soon as my direct deposit hits the account. ROUTING ) # : XXXX ACCOUNT # : XXXX DIRECT DEPOSIT. causing my bills to be late and maybe a eviction. Thanks XXXX XXXX XXXX
07/13/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • AZ
  • 85210
 Web Servicemember
I purchased a net spend card putting XXXX on it to be told I cant register it that my money would be send my by check. I had a net spend card in the past that was stolen and used which I never got the money back on they just closed my XXXX taking my money.
01/09/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 92251
 Web
I recently bought a prepaid card and i am unable to set up the card because someone is stealing my identity n the questions they are giving me are not places ive ever lived or people ive known so im unable to pass the identity check and cant set up my card
11/12/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with rewards from credit card
  • WI
  • 53213
 Web
There was a cash back rewards program added to my online account while I was reviewing transactions. I did not ask for this cash back rewards program. I believe it is stealing money from the account. Please check the html coding inside of the rewards box.
08/22/2018 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • SC
  • 29625
 Web
On Tuesday XX/XX/XXXX at XXXX I check my card balance i knew I had XXXX $ to my name but jus wanted to be sure but when I checked it it was sayin that I have a pendin charge of XXXX $ and honestly dont kno wea it came from cause I have not spent anything.
09/28/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • TX
  • 78245
 Web Servicemember
I had a Netspend checking account in 2016 and had reported unauthorized transactions and never recieved credit or any kind of recourse except for automatic emails. I submitted written and oral reports of the transactions repeatedly and was never handled.
03/02/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • GA
  • 30339
 Web Servicemember
On XXXX my deposit of XXXX dollars went onto my card I have been sending them things they asked for since then of my social address license everything they have asked for Im a single mom and this is ridiculous now they are saying I wont get my money
05/22/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Company closed your account
  • CA
  • 935XX
 Web
XX/XX/XXXX I called NetSpend to update my account and they didi logged in my account they let me withdraw XXXX $ then they closed my account told me to send documents I did 7 times they still closed my account and won't give me my remaining balance
11/02/2015 Yes
  • Prepaid card
  • General purpose card
  • Managing, opening, or closing account
  • AZ
  • 85282
 Web
Received unsolicited pre-paid debit card. When I attempted to contact customer service the phone tree was always looping back to account activation where they requested DOB and SSN. There was no possible way to talk to a customer representative.
05/30/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • VA
  • 23455
 Web
I was a victim of credit card skimming, the information on my card was used to make multiple charges on my account in less then 24 hours, I don't even live in the same state these transactions took place and my bank isn't doing anything about it.
02/01/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 77583
 Web
I purchased a shower door my account was charge by a PayPal account {$100.00} from the merchant. I never got my merchandise. I never got a refund after disputing the charge. I was told XXXXXXXX XXXX XXXX and the can not give me back my SSI money.
06/20/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 91206
 Web
Sombody used my card without my authorization and XXXX my all money, Need spend preepaid card Company don't wan na help me to get my money back they still ignoring me and I'm not getting my money back All trasaction on this account its fraudulent
05/28/2015 Yes
  • Prepaid card
  • ID prepaid card
  • Managing, opening, or closing account
  • TX
  • 76040
 Web
I called Netspend and was told I could n't open a account because I have to many cards open. I told the representative I lost my DL, bank card and social security card back and 2010. I never open cards with them and I would like to. I was denied.
04/10/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • IL
  • 60657
 Web
I got a Brinks Money pre-paid card in the mail, assuming it was for my unemployment benefits. I tried activating and its requiring additional documents to be sent in. I attempted to call back and the number on the card seems to be disconnected.
01/04/2024 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Trouble accessing funds in your mobile or digital wallet
  • MO
  • 631XX
 Web Servicemember
My financial institution Netspend is not releasing my provisional credit. My account has been Fraudulently overtaken and the provisional credit has not been released. I am XXXX veteran and this was all that I have of monthly XXXX compensation.
06/20/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • AZ
  • 851XX
 Web
I charge my card for XXXX for flights with XXXX XXXX XXXX and cancelled the transaction immediately. I spoken to XXXX/ XXXX and its a voided transaction and after 30 days the bank hasnt been able to return my money. Please help its an abuse!
02/20/2023 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TX
  • 79907
 Web
My account was closed I thought there was suspicious activity but my daughter had used it so I called them and told them they still closed my account my income tax is getting direct deposit to there this is unacceptable they never told me why
11/02/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with a check written from your prepaid card account
  • CA
  • 92703
 Web Servicemember
Purchased a transact XXXX XXXX XXXX but NetSpend will not allow me an account and I'm having difficulties getting a refund on money I loaded onto the card they're supposed to mail a refund but I yet to receive it and it's going on four weeks.
07/17/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • AZ
  • 850XX
 Web Servicemember
Card was supposed to refunded as well as attached XXXX to savings. Board request dept ran by XXXX XXXX at Brinks issue me refund. Three months later she has not filed check. Or called or written me from resolution department. Please escalate.
09/07/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • OR
  • 97501
 Web
I dispute transactions on my account for the amount {$1100.00}. I was XXXX at the time so I couldn't have authorize the transaction and my funds still hasn't been returned to my account. The bank trying to tell me I authorize the transaction.
12/26/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 182XX
 Web
I am disputing XX/XX/XXXX XXXX, XXXX, XXXX, XXXX, and XXXX at the same ATM while I was XXXX card company has proof that I was XXXX and still has not refund my money I have made a police report with the local police and they're investigating
10/06/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 741XX
 Web
XX/XX/XXXX I was suppose to receive the card and Ive called and called to get a tracking number and havent received a tracking number and I even expedited the card and still nothing. They continually ask for my social but no tracking number
05/16/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MN
  • 55104
 Web
My XXXX year old daughter received a NetSpend prepaid MasterCard in the mail, to our address, with her name on it. I, her mother, never authorized this account or requested it. It came in the mail on XX/XX/21. I want to report this company.
01/10/2017 Yes
  • Prepaid card
  • General purpose card
  • Adding money
  • CA
  • 92065
 Web Servicemember
On XX/XX/XXXX my Paypal Prepaid card stop being able to transfer funds from my paypal to my prepaid card, it just says it is unable to complete the transaction, And today XX/XX/XXXX it is still in that same mode and getting the same error.
03/06/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • WA
  • 98004
 Web Servicemember
I was sent an email and a prepaid card in the mail unsolicited. I have tried to unsubscribe from emails, requested my account be deleted, all personal information erased, yet I still get daily emails. Never email me here again : XXXX XXXX
01/05/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • WV
  • XXXXX
 Web Servicemember
I had on multiple occasions sent emails, calls etc to Netspend that was allowing people not myself to open accounts These people rented on my name hotels cars etc and didnt return or had charges on them and was never me I had no k owledgw
11/22/2023 Yes
  • Prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OH
  • 45248
 Web
I attempted to use a check I received from my bank to move my money into another account and the check declined and my bank kept the money it disappeared from my account and was never seen again. The banks Name was Skylight One NetSpend.
05/21/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CA
  • 96001
 Web
I tried to redetermined my identity with the bank but the website they gave me to do it with doesn't exist the website is XXXX locked out of my account on XXXX I'm on XXXX and XXXX and they know that.dont know where my XXXX payment went.
11/22/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Can't close your account
  • WA
  • XXXXX
 Web Servicemember
The credit company called net spend will mail you a actual debit card and will and when you try to cancel it they ask for your social and after that is entered they say no account is linked to the account and ask you activate their card
09/29/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • KS
  • 661XX
 Web
Netspend completely lock me out of my prepaid card account. I have had a few deposits and refunds sent to the card not knowing I could be revoked access to my prepaid card account and any deposits that where sent to the debit card also.
08/25/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MI
  • 48446
 Web
On XX/XX/2023, I had online fraud on my debit card for {$290.00}. The bank denied my fraud claim despite the fact I filed a police report because I found the person ( a total stranger ) responsible via XXXX. I would like my money back.
01/06/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • NC
  • 28409
 Web
I should have {$250000.00} on my all access card and none is put on there can you please tell me why can you please help me figure out why the NetSpend will not let me log in and the people that I call with the number or no help at all
07/20/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • TX
  • 77471
 Web
I received a net spend debit card with my information on the card. I did not apply for this net spend. This is the second time I received this. I called the net spend company and told them to stop sending me this. I did not request it.
01/04/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 91750
 Web
After cancelling the card they wanted to send me another card. They also requested I send them a copy of a government paper with my social security number to clear an unknown transaction from XXXX XXXX that was on the card. I refused.
09/11/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • MI
  • 48322
 Web Older American
I was sent a PayPal.com/prepaid secure credit card. I attempted to activate card but it was denied as I previously had a Netspend card with legitimate unauthorized charges which I reported to Netspend but they have not reimbursed me,
12/30/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • MI
  • 48842
 Web
Today, XXXX XXXX, 2017, I received a Netspend prepaid, direct deposit XXXX that I did not request. I never visited their website, never spoke with then on the phone and never sent postal mail, yet, I received a card in my name today.
08/29/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • IL
  • 60142
 Web
All the customer service numbers listed for this card will not allow me to talk to anyone until I activate it. I do n't want the card, and will not activate it. I want to know why they sent it to me when I never requested this card.
09/09/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • FL
  • 32003
 Web
I was sent an unsolicited XXXX debt card, associated with an account at XXXX XXXX, from Netspend ( XXXX ). I did not apply for a debt card. I did not open an account at XXXX XXXX. This type of marketing needs to be investigated!
06/02/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Company closed your account
  • PA
  • 19115
 Web
This company will not allow me access to my funds, I have verified my identity a few times but they are still insisting that my account is now closed, I have not been able to access any of my money and have been waiting for months
06/07/2016 Yes
  • Prepaid card
  • General purpose card
  • Fraud or scam
  • TN
  • 324XX
 Web
I had an issue with a purchase in XXXX and filed a charge back with my bank in XXXX. The transaction was supposed to be refunded however my prepaid card company kept part of that money {$54.00}. The company in question is netspend
01/05/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • VA
  • 23225
 Web Older American
On XX/XX/2022 my account was hacked I've sent in a dispute to the bank and they will not refund my money when clearly my money was taken out from numerous places and locations that I've never been including XXXX XXXX {$1200.00}
08/01/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • NJ
  • 070XX
 Web
Someone opened up a checking account in my name using an old address of mine I received a debit card in the mail at that old address Company : XXXX XXXX - NetSpend It looks like the account was opened within the last two weeks
03/23/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • CA
  • 92392
 Web
Someone stole my cell phone that was my wallet with all cards and they stole {$7200.00} from my debit card I filed a dispute and rhey denied it when there is evidence of another unknown person using my card per police officer
03/17/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 91945
 Web
A deposit of a tax return was returned to sender unauthorized my husband is the second card holder on my account he was asked for ca id and ssc and proof of address I sent them all 3 they still sent the deposit back to sender
03/26/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • CO
  • 812XX
 Web
I have been able to deposit money on my card, and so has another party which I have done work for. My account is locked and nobody at the call center has helped me, even after having tried multiple times to get this resolved.
03/25/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NC
  • 27406
 Web
Yesterday, Wednesday XX/XX/2020, I received a debit prepaid card from BRINKS MONEY that I did not apply for and had my name on it, after trying to call the company I got no answer and Im worried about scams or stolen identity
08/27/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 92544
 Web
Someone stole my card and the XXXX card was in my purse which got stolen too with driver license social security cards and XXXX will not refund my money they think it was me I did a police report and found out who did it XXXX
03/30/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • XXXXX
 Web
XXXX XXXX submitted her debit card information to XXXX credit report information. XXXX no longer has a credit card because she has great credit. XXXX closed her credit card information as soon as she received her credit card.
03/26/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with overdraft
  • Overdraft charges
  • AZ
  • 85323
 Web
I am charged {$20.00} for every overdraft transaction. The only money that I receive monthly goes directly to this prepaid card its my daughters SSI I dont think its fair that Im being charged more than {$20.00} every month.
12/16/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Company closed your account
  • FL
  • 33801
 Web
I had a prepaid card thru XXXX XXXX the card was stolen with the other card at a hotel by some employees and netspend demanded me to send a copy of my identification and social security card and copy of mail with my address
07/05/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • NC
  • 28379
 Web
I had 2 unauthorised dedits from my netspend card.one on XX/XX/XXXX for XXXX and one on XX/XX/XXXX for XXXX.i filed a complaint with the company and supposedly their investigating transaction fraud.their dragging their feet
10/30/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • GA
  • 30060
 Web
I received an email about a NetSpend account. I contacted them to inform them that I have not received nor do I have a Net Spend card. And to please close or block whomever is trying to open an account with my information.
10/14/2020 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Managing, opening, or closing your mobile wallet account
  • GA
  • 30161
 Web
I wanted a net spend card because I moved into a new state and has. No identification for employment purposes. I asked a friend to order the card usinf her address but u never received my netspend cash app or pay pal card
04/20/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • UT
  • 84123
 Web Servicemember
I've completely the steps to permanently remove myself from the prepaid and pre-approved credit card offers and other scam mail. NetSpend sent me a pre-paid debit card on XX/XX/19 in violation of the do not mail registry.
01/23/2024 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NJ
  • 080XX
 Web
Brinks prepaid card/ netspend closed my account several months ago, yet they are holding the remaining funds in my account- {$520.00}. I would like a check issued for the remaining balance. My account number ends in XXXX
09/20/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • AR
  • 72401
 Web
On XX/XX/, I filed a dispute with PayPal Prepaid/Netspend . After submitting my dispute, the company closed my account with no written notice. I called today and was told my account was closed due to suspicious activity.
02/02/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • IL
  • 601XX
 Web
on XXXX2021 i filed a police report for unauthorized transactions on my debit card with Netspend they have refused to refund my funds they police have surveilleance and the card is still in posession My name is XXXX XXXX
04/11/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • AZ
  • 863XX
 Web
I just received an unsolicited debit card from netSpend encouraging me to sign up to have my paycheck deposited with them. The card is real and way to easy to activate. Seems very deceptive and comes with lots of fees.
04/08/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 90732
 Web
I called XXXX went through the. Automated added up. My charges and found out none of it added up right it said XXXX. And really with adding it should of been XXXX and nothing negative.the XXXX # is NetSpend the bank.
05/09/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Privacy issues
  • NV
  • 89506
 Web
I received a Brinks prepaid XXXX when I never requested one or signed up for anything that would've resulted in a card being sent to me. I feel that my privacy had been violated by them sending this card unsolicited.
10/22/2016 Yes
  • Credit card
  • Unsolicited issuance of credit card
  • WA
  • 98023
 Web
I got a credit card that i did not solicited for. It is in my name and from netspend. I researched on internet and there are many many complains and some start in 2008. This is scam and nobody seems to can stop them
11/22/2017 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • FL
  • 322XX
 Web
My prepaid skylight one card was stolen on XX/X/17. Using my card from {$1100.00} down to roughly {$100.00} using all signature purchases. I filed a dispute and they are refusing to give me my hard earn money back.
03/27/2017 Yes
  • Credit card
  • Unsolicited issuance of credit card
  • CA
  • XXXXX
 Web
I am XXXX. We received an unsolicited credit card for one of our students. She is a minor and did not request it. Her household also received an additional credit card, addressed to someone who does not live there.
04/19/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 93307
 Web
My identity was stolen back in XXXX and someone stole all my money off my card and I made a claim about my account and keep getting the run around please help me recover my stimulus and deposits that were stolen.
12/10/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • AZ
  • 85042
 Web
I received an email that a Netspend XXXX was opened using my email address. I called the company because I did not open this account. They promptly closed it and advised me to contact the federal trade commission.
02/07/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • MI
  • 494XX
 Web
I had to get a " permanent '' card and now i can not activate t=said card, therefore my balance is in limbo between old card and new card. I have called numerous times without resolution. Netspend is te company.
07/04/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • TX
  • 77379
 Web
Received a Brinks Netspend Prepaid card saying I have previously been their customer - which I have not ( as of the writing of this I will be XXXX tomorrow XXXX and have never had nor opened any prepaid card ).
09/22/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • NC
  • 287XX
 Web
Netspend XXXX XXXX account is refusing to allow me to use my debit card however this company is still deducting money from my account to pay for my monthly charge even though I'm not allowed to use my own money
12/05/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • NM
  • 87110
 Web Older American, Servicemember
I receive SS and a pension from XXXX. I also received stimulus checks. I got a netspend card I did not apply for or request The company has done data mining and targetted me. They eat at peoples money with fees
09/21/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CO
  • 816XX
 Web
there was a transfer done in my account all the money was gone i cant call fraud. there is no record of my account, i have a record of my deposites and no card to put it on can you please look at this thank you
11/29/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • MI
  • 48042
 Web
Received an unsolicited debit card from Netspend in the mail on XX/XX/2022. I have no dealings with this company. If the mail were intercepted it could have been activated by someone else without my knowledge.
07/26/2023 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • KY
  • 407XX
 Web
I have Netspend skylight one through my employer and netspend has been fraudulently sending out my replacement cards to somewhere in the United States. Now they have Closed my account Due to risk management.
04/30/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • XXXXX
 Web
No I didnt not so can you close it end for me please.. XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX Ca XXXX ( XXXX ) XXXX XXXX Netspend prepaid MasterCard XXXX XXXX XXXX XXXX XX/XX/25 XXXX XXXX XXXX
04/29/2021 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • GA
  • 315XX
 Web
Someone stole my account and routing number as well as my card as wel as made changes on the XXXX of this month to my account with out my knowing i need to close this whole account right now its jepordized
11/20/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • CA
  • 91702
 Web
I was sent a spam email by Netspend telling me I had signed up for their card on XX/XX/2021. I did not sign up for this service and was unable to cancel online. I have not and will not activate this card.
10/17/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • IN
  • 46226
 Web
My direct deposit is and still is delayed as of this moment. My bills are past due and I can be put out any moment and have no money for food or to pay my phone bill. This is disgusting and so inconvient!
10/16/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • WV
  • 257XX
 Web
XXXXMetaBank has yet to post direct Deposit from my employer. This has been happening to several people and everyone is getting different answers and a run around as to when they are getting their money.
10/16/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • NY
  • 10940
 Web
XXXX is having direct deposit problems, they blame Netspend and I can not access my money and Im having a big problem with my mortgage payments. XXXX or Netspend did not give any heads up on this problem
09/09/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • MI
  • 480XX
 Web
I have been charged so many fees for the cards I have and I was not informed if the fees. I am asking for a refund of the fees and statements for all accounts in my name under my Social Security number.
06/28/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • WA
  • 98292
 Web
On XXXX, A company called XXXX XXXX XXXX charged my account as following : {$5.00}, {$100.00}, {$18.00} and {$510.00} for a total of XXXX. I filed a fraud claim with Netspend and they denied my claim.
08/07/2023 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • FL
  • 322XX
 Web
XXXX XXXX and XXXX XXXX claimed to be leasing agents saying if I paid the {$3200.00} I would get keys to the apartment at the XXXX XXXX XXXX XXXX in XXXX. After I paid the money I never got the keys
07/17/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NY
  • 11222
 Web
I was given a {$50.00} Netspend debit card as a gift . The card did not indicate that there 's an outrageous {$5.00} monthly maintenance fee! The entire gift was thereby lost. What an awful company!
06/17/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • NC
  • 278XX
 Web Older American, Servicemember
Received a NetSpend ACE FlareAccount debit card that I did not request and do not want. Called customer service and was advised that Netspend opened the account as a promotion without my permission.
05/01/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • GA
  • 30213
 Web
Well I see funds but how ever just telling me that I have XXXX $ But send me checks blank. But won't give approval nu! bet and told me I don't have a account with XXXX XXXX but my banks stated diff
04/08/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • AZ
  • 85031
 Web
Missing money, money disappears, inability to login, no transaction history of lost money, failure to merge accounts, emailed company, company responds call us, phone calls go to foreign operatives
12/05/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • CA
  • 92821
 Web
I received a card from Netspend XXXX XXXX XXXX XXXX, TX XXXX. I never applied for this card. It arrived with instruction for activation. I DID NOT REQUEST OR DESIRE AN UNSOLICITED Credit CARD.
03/05/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • GA
  • 30044
 Web
As my child is only XXXX years old, but the company call Netspend just send her a real prepaid Visa debit card to activate.account number on card is XXXX and routing number is XXXX issue by XXXX
12/20/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • FL
  • 32578
 Web
I purchased a prepaid card a netspend card at the XXXX XXXX XXXX and when I got home it was not in the bag I have call each company many times I have the receipt is there any way you could help
02/01/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • IN
  • 474XX
 Web
XXXX I loaded XXXX on an all access card and they're not letting me use it .. or activate it... They gave me a new account name and password to use now I can't use the XXXX bonus I was awarded.
08/27/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • CA
  • 90740
 Web
I filled a dispute against XXXX XXXX XXXX XXXX after filling the dispute they closed my account and said I can never open a new one I'm supposed to get back a little under {$5000.00} can u help
09/03/2023 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Unauthorized transactions or other transaction problem
  • OH
  • 441XX
 Web Servicemember
I XXXX XXXX was notified at XXXX XX/XX/2023 of an Account to Account transfer from : XXXX XXXX to : XXXX XXXX for {$780.00} of which I XXXX did NOT approve! Claim # : XXXX Reference # : XXXX
05/10/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MI
  • 48205
 Web
I won my claim and netspend is making up reasons why they are taking so long to return my money. My SSI payment from XX/XX/2018 they said 5 to 10 business days that's a lie .I want my money.
10/15/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 91405
 Web
Netspend wont give me any information with my accounts I have active accounts with fund but they wont allow me to use my funds they keep shutting down my accounts without me knowing nothing
11/25/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • MA
  • 02119
 Web
I received what looks like a new debit card from a company called netspend. I have no need for this type of card, and I worry that they have opened an account in my name without my consent.
05/30/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • FL
  • 34677
 Web
Hello, You helped me obtain a refund from Netspend for {$14.00}. Unfortunately, their check bounced. I was charged a {$12.00} fee by my bank. This unusable card has now cost me {$26.00}.
01/10/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • IA
  • 50208
 Web
I have had major issues with 2 different cards now. I loaded {$500.00} on one Western Union card but the card has never worked. I loaded {$30.00} on a PayPal card and it doesn't work.
12/09/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • WA
  • 99336
 Web
My name is XXXX XXXX and I received an email about a card on the way in which I never signed up for. I believe this was a mistake or someone fraudulently opened an account under my name.
09/21/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • SC
  • 293XX
 Web
XX/XX/2021 unauthorized charges on XXXX card were not refunded. Also fees that have be paid block incoming deposits and causing problems with credit score at bank and merchants used at.
06/23/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MA
  • 01702
 Web
I had tried to withdraw about XXXX over a few transactions and I never received the money i requested and my card provider refuses to give me a provisional credit while they investigate
04/28/2016 Yes
  • Prepaid card
  • General purpose card
  • Managing, opening, or closing account
  • CA
  • 90270
 Web
I recieved a refund from a purchase made on a card that is now closed so i had the merchant senf it to my netspend card noe my account is locked and netspend offers no assistance to me.
08/23/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • SC
  • 29456
 Web
The company continued to charge me fees on top of fees that were already added. So it was like I was being charged double. I reached out to them about this matter but nothing got done.
06/19/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • IL
  • 60046
 Web
My XXXX year old just received a solicitation for an account. There is a master card attached with a XXXX digit umber and notification how to open an account on a sticker on the card.
12/13/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • AR
  • 716XX
 Web
I have had a account with NetSpend they have frozen my funds on all my accounts saying I am dead and will not give me access to them. It ALSO locked me out of my PayPal account also.
02/25/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • AL
  • 351XX
 Web
I need Help i was making a netspend account and my cat walked over my keyboard when i put social security in, the enter button was pressed and my account got locked pls help me now
10/16/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • NY
  • 10454
 Web
Today my direct deposit XX/XX/XXXX didnt come Im worried my other paycheck for the new job I started will not make it in time. XX/XX/XXXX called no eta on when my money will arrive
08/18/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • MD
  • 21113
 Web
Someone tried to get a prepaid credit card in my name. Netspend XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX I did not apply for a credit card or prepaid card.
08/16/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • XXXXX
 Web
someone stole my identity while i was in XXXX and was recieving my social security benefits on a prepaid NetSpend card. while before I went to XXXX i was recieving paper checks
03/23/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NY
  • 14609
 Web
I returned an item to seller and asked my bank to refund my money and my bank denied my request. I gave my bank tracking information proving the item has been returned to seller
10/16/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • DC
  • 20019
 Web
Hi. I was suppose to receive my DD on XX/XX/XXXX & never receive it. I call multipolar times & they are giving me diffrent answer. Im a XXXX so I cant even purchase my medecine.
06/13/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • TX
  • 77042
 Web
NetSpend is asking me to show all this verification like my bank like my ID my social security card my bank statement To take this block off my car so I can retrieve my funds.
08/23/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • CA
  • 92113
 Web
I've contacted the credit card company several times. They are not allowing me access to my account. My purchase was declined from the website but was deducted from account
06/24/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 760XX
 Web
Will not resolve my dispute of unauthorized charges been hung up on treated disrespectfully after getting my card and my phone stolen from me they will not ohner there terms
08/29/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MA
  • 01844
 Web
I called netspend prepayment card and ordered them to clos all my accounts but every time i call them the acounts are still opened THEY STOLE XXXX out of my all acces acount
04/27/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • LA
  • 713XX
 Web
I been XX/XX/XXXXsince XXXX and someone has gotten access to my debit card and personal information and been taking all my money out my account and making purchases online
09/20/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • CO
  • 80233
 Web Servicemember
net spend and brinks prepaid cards im not receiving anything and not able to use card someone else I believe might be fraudulently using card I never have gotten any funds
08/17/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • NY
  • 11367
 Web
Mail from all access meta bank came in saying that I have opened an checking account and it also came with a debit card. I have never opened a bank account by this name
07/19/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 91780
 Web
Hi I have transactXXXX prepaid card there a lot fraud activity on my card try to dispute it with transact they said I lost the case and will not refund or credit my catd
06/05/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • TX
  • 77581
 Web
i didnt know that this account existed. I did not open it. i Call the company FLAREACCOUNT BY XXXX XXXX and they closed it today i found it in my email today. XX/XX/21
04/05/2022 Yes
  • Money transfer, virtual currency, or money service
  • Money order
  • Confusing or missing disclosures
  • KY
  • 40272
 Web Servicemember
So I did my taxes and either for errors on the code and then all my information linked out and my car 's got stolen and I need help with mortgage insurance Bank ranking
07/08/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with rewards from credit card
  • LA
  • XXXXX
 Web Servicemember
I they allow frivolous transactions that are hard to reverse. They gave me a credit, and took it back, I made a {$69.00} XXXX on XX/XX/2020 and got charged another XXXX
03/17/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Can't close your account
  • FL
  • 32789
 Web
I have received a prep paid debit card from XXXX a money. I have never applied for it and dont want it associated with me. Cant get anybody at brink so money to answer.
11/11/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • UT
  • 84604
 Web
I received an unsolicited pre-paid mastercard from Brinks. I did not participate in any promotion. There is supposed to be no balance positive or negative on the card.
07/07/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NM
  • 88011
 Web
I have multiple charges for XXXX declining fees when I have n't used this card in months!!!! I want t dispute the charges and decline whoever is charging on my card.
06/17/2022 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • WA
  • 985XX
 Web
XXXX had ben taken from my NetSpend acct reported disputes I had XXXX from my tax return I did 1 transfer for XXXX nothing afterwards please call me at XXXX XXXX XXXX
03/19/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • CA
  • 90703
 Web
No direct access to your funds not telling consumers you have to email and upload documents to use the card. And not approving the card for access in a timely matter.
01/24/2024 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • AZ
  • 85711
 Web
Someone is fraudulently using my information for netspend, I have not been able to access netspend cards for over 6 months. Refuse to close or give me information.
11/19/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • AR
  • 726XX
 Web
Loaded XXXX dollars in NetSpend prepaid at XXXX XXXXXXXX can not activate nire will they help me activate have called them numerous times same XXXX XXXXXXXX storey
04/21/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Advertising and marketing, including promotional offers
  • Confusing or misleading advertising about the credit card
  • IL
  • 60123
 Web
Received a brinks money prepaid debit card with a routing and account number, not sure how or why, i didnt sign up for anything and i dont have a bank account yet.
10/24/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NY
  • 10027
 Web
Uploaded money on my Netspend card ending in XXXX .. card was blocked and they wont allow me to access funds or send me a check in the mail for remaining balance.
01/10/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • CA
  • 90221
 Web
I bought this card on friday the XXXX and cant activate my card I added XXXX dollars to this card which it was a gift for my daughter now she cant spend the money
02/15/2018 Yes
  • Credit card or prepaid card
  • Store credit card
  • Trouble using your card
  • Can't use card to make purchases
  • MO
  • 63108
 Web
Someone keep hacking my NetSpend account! they are using my account number and keeps Stealing my personal information without my consent! XXXX XXXX
11/03/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • ME
  • 040XX
 Web
There's a western union card that wasn't meant to get. Also can you please check how long these things have been done on my credit and see if any can come off
01/22/2021 Yes
  • Money transfer, virtual currency, or money service
  • Money order
  • Problem with customer service
  • WA
  • 98031
 Web
I've been trying to get my direct deposit and netspend said they had a problem vefying my idebty when I showed them my id. I just want my money for unployment
12/05/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 94601
 Web
My money {$720.00} was refunded back to my prepaid card via XXXX XXXX XXXX # XXXX XXXX XXXX XXXX on XX/XX/2023. The banking company will not release my funds
10/25/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened without my consent or knowledge
  • AZ
  • XXXXX
 Web
I have a person by the name XXXX XXXX opening cards, getting insurance etc under my personal address and last name. There are no know XXXX in the XXXX family
03/12/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 92870
 Web
Netspend closed my account and I am unable to access my funds they wont give me any other info only that they will mail it in form of a check inacoupleweeks
07/02/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • IL
  • 60076
 Web Older American
I received an unsolicited card from Netspend XXXX. The only way to contact the company is via the activation line. I emailed them but received no response.
01/26/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Privacy issues
  • NY
  • 11369
 Web
I received an unsolicited credit/debit card from Brinks Money. XXXX XXXX XXXX, XXXX, TX XXXX. I do not know how this company got my personal information.
03/02/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • MO
  • 63139
 Web
XX/XX/2023 I received a card annd account number was opened in my name, and a debit card was sent to me that I did not apply for or authorize in my name.
02/11/2022 Yes
  • Credit card or prepaid card
  • Gift card
  • Trouble using the card
  • Trouble getting information about the card
  • KY
  • 410XX
 Web
I called and asked if my money can be on my card and they said they won't do it I suppose to have XXXX cents on to my card and they keep having excuses.
07/08/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 95961
 Web
Withholding a transfer to my account. Verified and then they said I need to send a photo of social security card paypal XXXX. Now my account is locked
03/24/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • WA
  • 98109
 Web
I opened my mail today and recieved a debit mastercard from Brinks Money, which I never applied for. Had my name on it as well as my current address.
01/13/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • KS
  • 67502
 Web
My card keeps getting charged a XXXX but i haven't even been using it. The transaction keeps saying, debit : POS pin decline fee and i'm not sure why.
06/24/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • PA
  • 161XX
 Web
I purchased the card for {$4.00} put {$25.00} on it. I then I find out I had to spend {$4.00} to activate this card. This is a bogus card. hidden fees
11/22/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IN
  • 466XX
 Web
NetSpend didn't provide provisional credit. I followed NetSpend dispute process, after my debit card was stolen and unauthorized charges were made.
09/02/2018 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Unauthorized transactions or other transaction problem
  • TX
  • XXXXX
 Web
A unauthorized transaction was made on my account with XXXX XXXX and the recipient never received the funds. The company refused to return my money.
08/18/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Advertising and marketing, including promotional offers
  • Confusing or misleading advertising about the credit card
  • OH
  • 44122
 Web
Received a XXXX XXXX in the mail that I did not appy for. When I called the number, its asks for my full social security number. Seems like a scam.
11/02/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • PA
  • XXXXX
 Web
They eliminated my overdraft protection after a direct deposit came in. This could not have been at a worse time because I needed to pay a bill!!!
10/16/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • GA
  • 30720
 Web
My direct deposit has still yet to hit my account. I have heard nothing from them about what is going to happen going forward in this situation
05/20/2016 Yes
  • Bank account or service
  • (CD) Certificate of deposit
  • Using a debit or ATM card
  • NY
  • 10460
 Web Older American
I put {$100.00}. on my card, they took XXXX, left with XXXX, I order something for XXXX, when I checked my card I had XXXX left, Please explain
07/18/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • IL
  • 625XX
 Web Servicemember
Several different places hit my report with the same stuff buy this is done by XXXX XXXX I know. She always runs my credit for cars and phones
04/03/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Fees or interest
  • Unexpected increase in interest rate
  • LA
  • 701XX
 Web Servicemember
these guys managed to make the wrong package on all my accounts, also I believe I have refunds in other accounts thye have not credited back
07/22/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • NM
  • 87110
 Web
I am filing a complaint today ( XX/XX/2017 ) because I received a prepaid XXXX from Brink 's Money that I never requested, which is illegal.
01/18/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • NJ
  • 087XX
 Web
Purchased {$500.00} prepaid Netspend visa card, used once, now they are trying to scam me to send them pictures of my social securtity card
09/19/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with overdraft
  • Overdraft charges
  • NC
  • 27801
 Web Servicemember
I need this agency to find the stimulus cares act payment and get the new payment time ongoing in XXXX For my debit card I am working with
06/01/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • NC
  • 27511
 Web
Randomly received a card with my name embossed and my address. Did not request a card from this company or provide any information to them
11/01/2023 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • FL
  • XXXXX
 Web
I am noticing I have an account and there's money being transferred I don't know where it's been transferred to it's being transferred to
06/25/2021 Yes
  • Money transfer, virtual currency, or money service
  • Refund anticipation check
  • Fraud or scam
  • TX
  • 760XX
 Web
There is an account made with my information. I have not signed up for netspend. My information is XXXX XXXX XX/XX/1995 ( XXXX XXXX XXXX
04/11/2017 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • CA
  • 92346
 Web
Unauthorized charges on my account disputing but netspend is keeping me in thebdark with no info poor communication and customer service
06/06/2016 Yes
  • Money transfers
  • Domestic (US) money transfer
  • Fraud or scam
  • TN
  • 38116
 Web
my personal checking account was hacked and all my funds were transferred to someone else account without my knowledge or authorization.
03/27/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • PA
  • 19138
 Web
Somebody toke money out my account XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
05/25/2022 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Managing, opening, or closing your mobile wallet account
  • CO
  • 81004
 Web
I have a closed XXXX cash card account that has XXXX on it and I can't get the account to reopen or transfer to my new XXXX account.
01/25/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • MN
  • XXXXX
 Web Older American
Received and Debit card from netspend of XXXX TX that I did not request. You need to read the fine print to realize why you got it.
12/31/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • OR
  • 97202
 Web
XXXX charged me an unexpected and undisclosed fee of {$4.00} on the prepaid card I got from them less than 24 hours after purchase.
05/25/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • VA
  • 23435
 Web Older American, Servicemember
XXXX XXXX deposit XXXX plus XXXX in the account has gone missing and to date no one can tell me where my XXXX dollars is located
06/28/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • NC
  • 28210
 Web Servicemember
Claim no : XXXX Account no : XXXX Purchase dates : XXXX {$820.00} XXXX XXXX XXXX XXXX {$60.00} XXXX XXXX {$880.00} XXXX XXXX XXXX
02/21/2017 Yes
  • Prepaid card
  • General purpose card
  • Managing, opening, or closing account
  • WV
  • 255XX
 Web
I bought a NetSpend Prepaid card lost it before opening it they would not assist me in refunding my money already put on the card
07/23/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • MA
  • 01702
 Web
I was promised that my claims would be Reopened and that I would receive a refund for my disputes and I feel like I was lied to
08/08/2021 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Problem when making payments
  • KY
  • 40403
 Web Servicemember
The XXXX XXXX trying to redeem the funds and I've been receiving payment Via email but the funds aren't in my XXXX account
07/15/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 95403
 Web
There were several XXXX dollars in unauthorized transactions with suspicios purchase items and phony false phone numbers.
04/24/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • UT
  • 84106
 Web
Someone stole my card and my pin and charged money, withdrew money and netspend is not wanting to help resolve my dispute
04/10/2017 Yes
  • Prepaid card
  • ID prepaid card
  • Managing, opening, or closing account
  • FL
  • 32259
 Web
Why should this company be allowed to send unsolicited pre-paid credit cards in the mail to me? This ought to be illegal.
11/09/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • IA
  • 50613
 Web
I did not receive my payroll direct deposit and calling the customer service department did nothing to resolve my issue.
11/20/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • MA
  • 02302
 Web
They sent a new card never got my stimulous payment. Never settled the claim. Continue to send fake cards in the mail.
03/11/2017 Yes
  • Prepaid card
  • General purpose card
  • Managing, opening, or closing account
  • PA
  • 184XX
 Web
Received an un-solicited card in the mail. Could not reach a person to resolve the matter. All calls went to machines.
08/03/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • WI
  • 54701
 Web
this card showed up in the mail spontaneously I don't want these products showing up in the mail unless I request it.
09/11/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • CA
  • 94121
 Web
I received a NetSpend card in the mail. It has my first and last name on it. The label advising to call and activate.
06/03/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 90062
 Web
I tried signing up for the XXXX XXXX NetSpend card but something went wrong during the process and know how or why.
04/16/2021 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Managing, opening, or closing your mobile wallet account
  • CA
  • 91505
 Web
Well 1 month ago I could not use my card over internet. I requested help from XXXX company employee s and got none.
01/08/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • PA
  • 191XX
 Web
netspend made too many excuses why they dont want to shut my account down one reason is so they can steal from me
03/05/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • SC
  • 29576
 Web
I have received ( 3 ) unsolicited debit cards since XX/XX/21 from XXXX. 2 were Flareaccount cards and 1 was XXXX.
02/01/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 90034
 Web Servicemember
XXXX because I had so much identity theft with XXXX I bought a prepaid card from XXXX and the money disappeared.
04/13/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 95901
 Web
Netspend card was used without mu permission in the amount of {$2600.00} and {$600.00}. I filed a police report.
06/12/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Advertising and marketing, including promotional offers
  • Confusing or misleading advertising about the credit card
  • NJ
  • 07103
 Web
UNSOLICITED DEBIT CARD FROM XXXX XXXX ... XXXX.I received a DEBIT CARD from XXXX XXXX that I never applied for.
09/12/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • HI
  • 96813
 Web Servicemember
I have no idea why I can't get a PREPAID account? I don't owe anything and if they say I do, it's not accurate.
12/04/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MD
  • 20910
 Web Servicemember
Netspend is not posting my Car Payments online when I make the payment and it is not reflecting in my balance.
08/06/2015 Yes
  • Prepaid card
  • ID prepaid card
  • Fraud or scam
  • CA
  • 92114
 Web
NETSPEND CLAIM # XXXX AND ACCOUNT NUMBER # XXXX THEIR LETTER DATED XX/XX/2015 C/0 THEIR FIRST LETTERXX/XX/2015
02/09/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • GA
  • XXXXX
 Web
Prepaid XXXX XXXX from XXXX account will not let me close my account after I told them to cancel my account.
07/15/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • RI
  • 029XX
 Web
Bought a Netspend card from XXXX. Put money on the card and I can not obtain an activation code to use it.
07/16/2019 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • IN
  • 47802
 Web
My name is XXXX and it says I have a problem with my card. I tried to fix it, but I dont know whats wrong.
12/21/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • PA
  • 17110
 Web Servicemember
Netspend opened up an account without my authorization. Credit Card issued by MasterCard card number XXXX.
10/20/2016 Yes
  • Prepaid card
  • ID prepaid card
  • Managing, opening, or closing account
  • PA
  • 17110
 Web
Brinks Prepaid MasterCard failed to replace a stolen card and refused a deposit under the XXXX act of 1999
09/23/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • CA
  • 94040
 Web
Netspend.com sent me a debit in my name to my home address. I did n't apply for a debit card from them.
04/12/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • FL
  • 334XX
 Web
My phone was stolen and a XXXX payment was sent to someone else acct without authorization from netspend
10/17/2018 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Money was not available when promised
  • CA
  • 92376
 Web
my direct deposit is 3 days late as of XX/XX/XXXX, and hace been given zero reason from XXXX/netspend.
09/07/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 90813
 Web
Netspend is holding my refund after I had access to some part of the money an they closed my Account
12/04/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • NJ
  • 071XX
 Web
suddenly {$50.00} have pending I did not authorize when I call my card my XX/XX/2021. Pending. XXXX
07/20/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • IN
  • 461XX
 Web
I received en email about a credit card that isnt mine someone started in my name with ace elite
12/23/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Problem getting a working replacement card
  • MO
  • 65201
 Web Servicemember
Someone stole my wallet with all my cards inside..im having trouble getting a replacement card..
12/17/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened without my consent or knowledge
  • PA
  • 193XX
 Web
on XXXX I received an unsolicited XXXX debit card from NETSPEND. It is serviced through XXXX,
03/20/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 92804
 Web
Netspend card send one prepaid card {$1000.00} active but dont have money, n now have inters
03/06/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • OH
  • 44515
 Web Older American
Received a PayPal credit card for my wife on XX/XX/21, she has been deceased for many years
04/08/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NY
  • 140XX
 Web
I received a pre paid card in my name that I did NOT request, want or consent to receive.
12/19/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • MN
  • 551XX
 Web
I received a prepaid XXXX XXXX without requesting it. I called and cancelled the card.
09/16/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • PR
  • 00729
 Web
NET SPEND HAD XXXX OPEN ACCOUNTS OF ME. DID NOT NOTIFIED ME AND IT AFFECTED MY CREDIT.
03/30/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 77511
 Web
Supposed to be paid by employee, have yet to receive anything and keep being put off
06/03/2016 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • TX
  • 78253
 Web
REFUSE TO PROCESS CHARGEBACK ON BILLING ERROR. {$510.00} CHARGED ON XXXX/XXXX/2016.
09/19/2022 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Managing, opening, or closing your mobile wallet account
  • MS
  • 390XX
 Web
no actions so far all the above no access to any number involved or email address
05/03/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 78217
 Web Servicemember
Net spend has been receiving my stimulus payments and taxes for the past 5 years
09/10/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • NY
  • 14221
 Web Older American
Was told that there was no monthly fee. When found that there is want to cancel
12/31/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • MO
  • 63026
 Web
My minor child received an unsolicited Netspend Prepaid Mastercard in the mail.
03/28/2021 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Managing, opening, or closing your mobile wallet account
  • LA
  • 71301
 Web
Having problems with unemployment and XXXX NetSpend XXXX all access NetSpend
06/07/2020 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • WI
  • XXXXX
 Web
Card showed up three weeks ago XXXX XXXX XXXX XXXX XXXX With my name on it.
02/25/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Can't close your account
  • CA
  • 95831
 Web
I want to close all of my XXXX XXXX bank accounts and XXXX accounts please
07/02/2015 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CA
  • 95127
 Web
Someone hijacked my VA Pension check by ordering another card in my name.
01/09/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NM
  • 871XX
 Web Older American
I can't seem to talk to anyone in XXXX, Texas about my money this month.
11/30/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NC
  • 270XX
 Web
I received a Brinks prepaid card in the mail. I didnt not request one.
10/20/2016 Yes
  • Prepaid card
  • General purpose card
  • Adding money
  • TX
  • 760XX
 Web
Put money on card and now the card is not working and I am out of town
02/19/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Confusing or missing disclosures
  • CT
  • 06902
 Web
I've received BRINKS prepaid mastercard which I haven't aplied for
04/22/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Identity theft protection or other monitoring services
  • Didn't receive services that were advertised
  • MO
  • 64055
 Web
{$300.00} {$5000.00} {$40.00} {$100.00} I don't know the dates..
07/22/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • IL
  • 60435
 Web
Money was used off my card after I was denied for the dispute
10/06/2023 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • AL
  • 359XX
 Web
XX/XX/2023 {$870.00} Was taken out of my account not by me.
05/21/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • MO
  • 650XX
 Web Servicemember
I have not received a direct deposit neither a debit card!
04/12/2016 Yes
  • Prepaid card
  • Payroll card
  • Fraud or scam
  • CA
  • 90032
 Web
I received a Brinks prepaid XXXX without applying for one.
07/12/2022 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Unauthorized transactions or other transaction problem
  • KS
  • 66605
 Web
Through paypal..someone had my phone and used my account.
04/06/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 302XX
 Web
Fraudulent activity. Someone withdrew money off my card.
04/20/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NJ
  • 07111
 Web Older American
Dispute payment XXXX XXXXXXXX XXXX in amount {$100.00}.
01/29/2022 Yes
  • Money transfer, virtual currency, or money service
  • Refund anticipation check
  • Fraud or scam
  • CA
  • 95341
 Web
I have not received a stimulus. Payment at the moment
08/09/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • OK
  • 731XX
 Web
Want to access my funds customer service is no help
04/10/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • NJ
  • 074XX
 Web
Received unsolicited Visa debit card from netSpend.
11/18/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • VA
  • 239XX
 Web
I can not get my limit on my netspend debit card
12/14/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • KY
  • 42240
 Web
How can someone take mine and my husband money
02/13/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AR
  • 729XX
 Web
Someone has stolen my money off my account
07/23/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Can't close your account
  • OH
  • 450XX
 Web
I would just like to cancel my card order.
05/18/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Money was taken from your account on the wrong day or for the wrong amount
  • AR
  • 723XX
 Web
XXXX has been charged to me and no refund
10/21/2015 Yes
  • Prepaid card
  • Government benefit payment card
  • Managing, opening, or closing account
  • CT
  • 06340
 Web
Will discuss upon receiving notification.
07/22/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 93635
 Web
the prepaid card of PayPal does not work
04/23/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • TX
  • 77379
 Web
My cards locked cant do anything with it
07/09/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 763XX
 Web
ask band to send statements, they didn't
08/31/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 774XX
 Web
Netspend stole my stimulus check.
03/27/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • CA
  • 90037
 Web
Called company but no one answer.
10/16/2018 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Money was not available when promised
  • MD
  • 21218
 Web
Netspend holding direct deposit.
05/10/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Identity theft protection or other monitoring services
  • Received unwanted marketing or advertising
  • CA
  • 91767
 Web
Identity has been compromised.
04/05/2022 Yes
  • Credit card or prepaid card
  • Store credit card
  • Advertising and marketing, including promotional offers
  • Confusing or misleading advertising about the credit card
  • RI
  • 02889
 Web
They stole my money
02/03/2024 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • XXXXX
 Web
01/29/2024 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened without my consent or knowledge
  • NJ
  • 08861
 Web
01/29/2024 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 76016
 Web Servicemember
01/29/2024 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Fees or interest
  • Charged too much interest
  • WI
  • 54612
 Web
01/28/2024 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • CO
  • 80138
 Web Servicemember
01/27/2024 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Advertising
  • Changes in terms from what was offered or advertised
  • KS
  • 67217
 Web
01/26/2024 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • WA
  • 98377
 Phone Older American
01/25/2024 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • MN
  • 55446
 Web Servicemember
01/25/2024 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Can't close your account
  • VA
  • 22304
 Phone
01/25/2024 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CO
  • 80221
 Web
01/24/2024 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • FL
  • 33411
 Web
01/23/2024 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • NV
  • 89030
 Web
01/22/2024 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NE
  • 68046
 Web Older American
01/22/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AR
  • 72205
 Phone
01/22/2024 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TN
  • 37206
 Phone Older American
01/20/2024 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • MS
  • 39047
 Web
01/20/2024 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • NC
  • 28112
 Web
01/19/2024 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Deposits or withdrawals
  • IN
  • 46516
 Web
01/19/2024 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • SC
  • 29440
 Web Older American
01/19/2024 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • OH
  • 443XX
 Web
01/19/2024 Yes
  • Prepaid card
  • Payroll card
  • Unexpected or other fees
  • OH
  • 44240
 Phone Older American
01/18/2024 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • FL
  • 33033
 Web
01/18/2024 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • FL
  • 33417
 Web
01/17/2024 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IN
  • 46403
 Phone
01/12/2024 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • PA
  • 19460
 Web
01/11/2024 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MD
  • XXXXX
 Web Older American
01/09/2024 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • WA
  • 98405
 Phone Older American, Servicemember
01/09/2024 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • FL
  • 346XX
 Web
01/08/2024 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NV
  • 89101
 Phone
01/08/2024 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 91784
 Web
01/08/2024 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • IA
  • 50320
 Phone
01/05/2024 Yes
  • Prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Trouble closing card
  • FL
  • 33952
 Web
01/03/2024 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • CT
  • 06830
 Web
01/03/2024 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • PA
  • 19115
 Web
01/03/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MI
  • 48048
 Phone
01/02/2024 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • NE
  • 68005
 Web
01/02/2024 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 73632
 Phone Older American, Servicemember
01/01/2024 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MD
  • 21040
 Web
12/29/2023 Yes
  • Prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • DE
  • 19973
 Web
12/27/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • MA
  • 02114
 Web
12/27/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • TX
  • 77459
 Web
12/27/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • TX
  • 78023
 Web
12/20/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • TX
  • 75165
 Phone
12/20/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • WA
  • 98104
 Phone Servicemember
12/20/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 95367
 Phone Older American
12/19/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • TN
  • 37643
 Phone Older American, Servicemember
12/18/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened without my consent or knowledge
  • FL
  • 32163
 Web
12/18/2023 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Fraud or scam
  • AL
  • 35224
 Phone
12/18/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 90222
 Phone
12/16/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 73139
 Web
12/15/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem using a debit or ATM card
  • NV
  • 894XX
 Web
12/14/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 92104
 Phone
12/13/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 78205
 Web
12/13/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • PA
  • 19125
 Phone
12/12/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 92240
 Phone Older American
12/11/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TN
  • 38305
 Phone
12/10/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • AZ
  • 85754
 Web
12/08/2023 No
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • IN
  • 46140
 Phone Older American
12/06/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • FL
  • 33179
 Phone
12/04/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 91011
 Web Older American
11/30/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • TX
  • 75234
 Web
11/30/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • TX
  • 75234
 Web
11/30/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened without my consent or knowledge
  • TX
  • 76504
 Web
11/29/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NC
  • 28216
 Web