| 08/07/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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|
Web |
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Nelnet and XXXX continue to report a discharged debt. This is considered a certificate of indebtedness and can not be reported.
20 U.S. Code 1232g - Family educational and privacy rights ( a ) Conditions for availability of funds to educational agencies or institutions ; inspection and review of education records ; specific information to be made available ; procedure for access to education records ; reasonableness of time for such access ; hearings; written explanations by parents ; definitions ( 1 ) ( A ) No funds shall be made available under any applicable program to any educational agency or institution which has a policy of denying, or which effectively prevents, the parents of students who are or have been in attendance at a school of such agency or at such institution, as the case may be, the right to inspect and review the education records of their children. If any material or document in the education record of a student includes information on more than one student, the parents of one of such students shall have the right to inspect and review only such part of such material or document as relates to such student or to be informed of the specific information contained in such part of such material. Each educational agency or institution shall establish appropriate procedures for the granting of a request by parents for access to the education records of their children within a reasonable period of time, but in no case more than forty-five days after the request has been made.
( B ) No funds under any applicable program shall be made available to any State educational agency ( whether or not that agency is an educational agency or institution under this section ) that has a policy of denying, or effectively prevents, the parents of students the right to inspect and review the education records maintained by the State educational agency on their children who are or have been in attendance at any school of an educational agency or institution that is subject to the provisions of this section.
( C ) The first sentence of subparagraph ( A ) shall not operate to make available to students in institutions of postsecondary education the following materials : ( i ) financial records of the parents of the student or any information contained therein ; ( ii ) confidential letters and statements of recommendation, which were placed in the education records prior to XX/XX/XXXX, if such letters or statements are not used for purposes other than those for which they were specifically intended ; ( iii ) if the student has signed a waiver of the students right of access under this subsection in accordance with subparagraph ( D ), confidential recommendations ( I ) respecting admission to any educational agency or institution, ( II ) respecting an application for employment, and ( III ) respecting the receipt of an honor or honorary recognition.
( D ) A student or a person applying for admission may waive his right of access to confidential statements described in clause ( iii ) of subparagraph ( C ), except that such waiver shall apply to recommendations only if ( i ) the student is, upon request, notified of the names of all persons making confidential recommendations and ( ii ) such recommendations are used solely for the purpose for which they were specifically intended. Such waivers may not be required as a condition for admission to, receipt of financial aid from, or receipt of any other services or benefits from such agency or institution.
( 2 ) No funds shall be made available under any applicable program to any educational agency or institution unless the parents of students who are or have been in attendance at a school of such agency or at such institution are provided an opportunity for a hearing by such agency or institution, in accordance with regulations of the Secretary, to challenge the content of such students education records, in order to insure that the records are not inaccurate, misleading, or otherwise in violation of the privacy rights of students, and to provide an opportunity for the correction or deletion of any such inaccurate, misleading or otherwise inappropriate data contained therein and to insert into such records a written explanation of the parents respecting the content of such records.
( 3 ) For the purposes of this section the term educational agency or institution means any public or private agency or institution which is the recipient of funds under any applicable program.
( 4 ) ( A ) For the purposes of this section, the term education records means, except as may be provided otherwise in subparagraph ( B ), those records, files, documents, and other materials which ( i ) contain information directly related to a student; and ( ii ) are maintained by an educational agency or institution or by a person acting for such agency or institution.
( B ) The term education records does not include ( i ) records of instructional, supervisory, and administrative personnel and educational personnel ancillary thereto which are in the sole possession of the maker thereof and which are not accessible or revealed to any other person except a substitute ; ( ii ) records maintained by a law enforcement unit of the educational agency or institution that were created by that law enforcement unit for the purpose of law enforcement ; ( iii ) in the case of persons who are employed by an educational agency or institution but who are not in attendance at such agency or institution, records made and maintained in the normal course of business which relate exclusively to such person in that persons capacity as an employee and are not available for use for any other purpose; or ( iv ) records on a student who is eighteen years of age or older, or is attending an institution of postsecondary education, which are made or maintained by a physician, psychiatrist, psychologist, or other recognized professional or paraprofessional acting in his professional or paraprofessional capacity, or assisting in that capacity, and which are made, maintained, or used only in connection with the provision of treatment to the student, and are not available to anyone other than persons providing such treatment, except that such records can be personally reviewed by a physician or other appropriate professional of the students choice.
( 5 ) ( A ) For the purposes of this section the term directory information relating to a student includes the following : the students name, address, telephone listing, date and place of birth, major field of study, participation in officially recognized activities and sports, weight and height of members of athletic teams, dates of attendance, degrees and awards received, and the most recent previous educational agency or institution attended by the student.
( B ) Any educational agency or institution making public directory information shall give public notice of the categories of information which it has designated as such information with respect to each student attending the institution or agency and shall allow a reasonable period of time after such notice has been given for a parent to inform the institution or agency that any or all of the information designated should not be released without the parents prior consent.
( 6 ) For the purposes of this section, the term student includes any person with respect to whom an educational agency or institution maintains education records or personally identifiable information, but does not include a person who has not been in attendance at such agency or institution.
( b ) Release of education records ; parental consent requirement ; exceptions ; compliance with judicial orders and subpoenas ; audit and evaluation of federally-supported education programs ; recordkeeping ( 1 ) No funds shall be made available under any applicable program to any educational agency or institution which has a policy or practice of permitting the release of education records ( or personally identifiable information contained therein other than directory information, as defined in paragraph ( 5 ) of subsection ( a ) ) of students without the written consent of their parents to any individual, agency, or organization, other than to the following ( A ) other school officials, including teachers within the educational institution or local educational agency, who have been determined by such agency or institution to have legitimate educational interests, including the educational interests of the child for whom consent would otherwise be required ; ( B ) officials of other schools or school systems in which the student seeks or intends to enroll, upon condition that the students parents be notified of the transfer, receive a copy of the record if desired, and have an opportunity for a hearing to challenge the content of the record ; ( C ) ( i ) authorized representatives of ( I ) the Comptroller General of the United States , ( II ) the Secretary, or ( III ) State educational authorities, under the conditions set forth in paragraph ( 3 ), or ( ii ) authorized representatives of the Attorney General for law enforcement purposes under the same conditions as apply to the Secretary under paragraph ( 3 ) ; ( D ) in connection with a students application for, or receipt of, financial aid ; ( E ) State and local officials or authorities to whom such information is specifically allowed to be reported or disclosed pursuant to State statute adopted ( i ) before XX/XX/XXXX, if the allowed reporting or disclosure concerns the juvenile justice system and such systems ability to effectively serve the student whose records are released, or ( ii ) after XX/XX/XXXX, if ( I ) the allowed reporting or disclosure concerns the juvenile justice system and such systems ability to effectively serve, prior to adjudication, the student whose records are released ; and ( II ) the officials and authorities to whom such information is disclosed certify in writing to the educational agency or institution that the information will not be disclosed to any other party except as provided under State law without the prior written consent of the parent of the student. [ 1 ] ( F ) organizations conducting studies for, or on behalf of, educational agencies or institutions for the purpose of developing, validating, or administering predictive tests, administering student aid programs, and improving instruction, if such studies are conducted in such a manner as will not permit the personal identification of students and their parents by persons other than representatives of such organizations and such information will be destroyed when no longer needed for the purpose for which it is conducted ; ( G ) accrediting organizations in order to carry out their accrediting functions ; ( H ) parents of a dependent student of such parents, as defined in section 152 of title 26 ; ( I ) subject to regulations of the Secretary, in connection with an emergency, appropriate persons if the knowledge of such information is necessary to protect the health or safety of the student or other persons ; ( J ) ( i ) the entity or persons designated in a Federal grand jury subpoena, in which case the court shall order, for good cause shown, the educational agency or institution ( and any officer, director, employee, agent, or attorney for such agency or institution ) on which the subpoena is served, to not disclose to any person the existence or contents of the subpoena or any information furnished to the grand jury in response to the subpoena ; and ( ii ) the entity or persons designated in any other subpoena issued for a law enforcement purpose, in which case the court or other issuing agency may order, for good cause shown, the educational agency or institution ( and any officer, director, employee, agent, or attorney for such agency or institution ) on which the subpoena is served, to not disclose to any person the existence or contents of the subpoena or any information furnished in response to the subpoena ; ( K ) the Secretary of Agriculture, or authorized representative from the Food and Nutrition Service or contractors acting on behalf of the Food and Nutrition Service, for the purposes of conducting program monitoring, evaluations, and performance measurements of State and local educational and other agencies and institutions receiving funding or providing benefits of 1 or more programs authorized under the Richard B. Russell National School Lunch Act ( 42 U.S.C. 1751 et seq. ) or the Child Nutrition Act of 1966 ( 42 U.S.C. 1771 et seq. ) for which the results will be reported in an aggregate form that does not identify any individual, on the conditions that ( i ) any data collected under this subparagraph shall be protected in a manner that will not permit the personal identification of students and their parents by other than the authorized representatives of the Secretary; and ( ii ) any personally identifiable data shall be destroyed when the data are no longer needed for program monitoring, evaluations, and performance measurements; and ( L ) an agency caseworker or other representative of a State or local child welfare agency, or tribal organization ( as defined in section 5304 of title 25 ), who has the right to access a students case plan, as defined and determined by the State or tribal organization, when such agency or organization is legally responsible, in accordance with State or tribal law, for the care and protection of the student, provided that the education records, or the personally identifiable information contained in such records, of the student will not be disclosed by such agency or organization, except to an individual or entity engaged in addressing the students education needs and authorized by such agency or organization to receive such disclosure and such disclosure is consistent with the State or tribal laws applicable to protecting the confidentiality of a students education records.
Nothing in subparagraph ( E ) of this paragraph shall prevent a State from further limiting the number or type of State or local officials who will continue to have access thereunder.
( 2 ) No funds shall be made available under any applicable program to any educational agency or institution which has a policy or practice of releasing, or providing access to, any personally identifiable information in education records other than directory information, or as is permitted under paragraph ( 1 ) of this subsection, unless ( A ) there is written consent from the students parents specifying records to be released, the reasons for such release, and to whom, and with a copy of the records to be released to the students parents and the student if desired by the parents, or ( B ) except as provided in paragraph ( 1 ) ( J ), such information is furnished in compliance with judicial order, or pursuant to any lawfully issued subpoena, upon condition that parents and the students are notified of all such orders or subpoenas in advance of the compliance therewith by the educational institution or agency, except when a parent is a party to a court proceeding involving child abuse and neglect ( as defined in section 3 of the Child Abuse Prevention and Treatment Act ( 42 U.S.C. 5101 note ) ) or dependency matters, and the order is issued in the context of that proceeding, additional notice to the parent by the educational agency or institution is not required.
( 3 ) Nothing contained in this section shall preclude authorized representatives of ( A ) the Comptroller General of the United States, ( B ) the Secretary, or ( C ) State educational authorities from having access to student or other records which may be necessary in connection with the audit and evaluation of Federally-supported education programs, or in connection with the enforcement of the Federal legal requirements which relate to such programs : Provided, That except when collection of personally identifiable information is specifically authorized by Federal law, any data collected by such officials shall be protected in a manner which will not permit the personal identification of students and their parents by other than those officials, and such personally identifiable data shall be destroyed when no longer needed for such audit, evaluation, and enforcement of Federal legal requirements.
( 4 ) ( A ) Each educational agency or institution shall maintain a record, kept with the education records of each student, which will indicate all individuals ( other than those specified in paragraph ( 1 ) ( A ) of this subsection ), agencies, or organizations which have requested or obtained access to a students education records maintained by such educational agency or institution, and which will indicate specifically the legitimate interest that each such person, agency, or organization has in obtaining this information. Such record of access shall be available only to parents, to the school official and his assistants who are responsible for the custody of such records, and to persons or organizations authorized in, and under the conditions of, clauses ( A ) and ( C ) of paragraph ( 1 ) as a means of auditing the operation of the system.
( B ) With respect to this subsection, personal information shall only be transferred to a third party on the condition that such party will not permit any other party to have access to such information without the written consent of the parents of the student. If a third party outside the educational agency or institution permits access to information in violation of paragraph ( 2 ) ( A ), or fails to destroy information in violation of paragraph ( 1 ) ( F ), the educational agency or institution shall be prohibited from permitting access to information from education records to that third party for a period of not less than five years.
( 5 ) Nothing in this section shall be construed to prohibit State and local educational officials from having access to student or other records which may be necessary in connection with the audit and evaluation of any federally or State supported education program or in connection with the enforcement of the Federal legal requirements which relate to any such program, subject to the conditions specified in the proviso in paragraph ( 3 ).
( 6 ) ( A ) Nothing in this section shall be construed to prohibit an institution of postsecondary education from disclosing, to an alleged victim of any crime of violence ( as that term is defined in section 16 of title 18 ), or a nonforcible sex offense, the final results of any disciplinary proceeding conducted by such institution against the alleged perpetrator of such crime or offense with respect to such crime or offense.
( B ) Nothing in this section shall be construed to prohibit an institution of postsecondary education from disclosing the final results of any disciplinary proceeding conducted by such institution against a student who is an alleged perpetrator of any crime of violence ( as that term is defined in section 16 of title 18 ), or a nonforcible sex offense, if the institution determines as a result of that disciplinary proceeding that the student committed a violation of the institutions rules or policies with respect to such crime or offense.
( C ) For the purpose of this paragraph, the final results of any disciplinary proceeding ( i ) shall include only the name of the student, the violation committed, and any sanction imposed by the institution on that student; and ( ii ) may include the name of any other student, such as a victim or witness, only with the written consent of that other student.
( 7 ) ( A ) Nothing in this section may be construed to prohibit an educational institution from disclosing information provided to the institution under section 14071 [ 2 ] of title 42 concerning registered sex offenders who are required to register under such section.
( B ) The Secretary shall take appropriate steps to notify educational institutions that disclosure of information described in subparagraph ( A ) is permitted.
( c ) Surveys or data-gathering activities ; regulations Not later than 240 days after XX/XX/XXXX, the Secretary shall adopt appropriate regulations or procedures, or identify existing regulations or procedures, which protect the rights of privacy of students and their families in connection with any surveys or data-gathering activities conducted, assisted, or authorized by the Secretary or an administrative head of an education agency. Regulations established under this subsection shall include provisions controlling the use, dissemination, and protection of such data. No survey or data-gathering activities shall be conducted by the Secretary, or an administrative head of an education agency under an applicable program, unless such activities are authorized by law.
( d ) Students rather than parents permission or consent For the purposes of this section, whenever a student has attained eighteen years of age, or is attending an institution of postsecondary education, the permission or consent required of and the rights accorded to the parents of the student shall thereafter only be required of and accorded to the student.
( e ) Informing parents or students of rights under this section No funds shall be made available under any applicable program to any educational agency or institution unless such agency or institution effectively informs the parents of students, or the students, if they are eighteen years of age or older, or are attending an institution of postsecondary education, of the rights accorded them by this section.
( f ) Enforcement ; termination of assistance The Secretary shall take appropriate actions to enforce this section and to deal with violations of this section, in accordance with this chapter, except that action to terminate assistance may be taken only if the Secretary finds there has been a failure to comply with this section, and he has determined that compliance can not be secured by voluntary means.
( g ) Office and review board ; creation ; functions The Secretary shall establish or designate an office and review board within the Department for the purpose of investigating, processing, reviewing, and adjudicating violations of this section and complaints which may be filed concerning alleged violations of this section. Except for the conduct of hearings, none of the functions of the Secretary under this section shall be carried out in any of the regional offices of such Department.
( h ) Disciplinary records ; disclosure Nothing in this section shall prohibit an educational agency or institution from ( 1 ) including appropriate information in the education record of any student concerning disciplinary action taken against such student for conduct that posed a significant risk to the safety or well-being of that student, other students, or other members of the school community ; or ( 2 ) disclosing such information to teachers and school officials, including teachers and school officials in other schools, who have legitimate educational interests in the behavior of the student.
( i ) Drug and alcohol violation disclosures ( 1 ) In general Nothing in this Act or the Higher Education Act of 1965 [ 20 U.S.C. 1001 et seq. ] shall be construed to prohibit an institution of higher education from disclosing, to a parent or legal guardian of a student, information regarding any violation of any Federal, State, or local law, or of any rule or policy of the institution, governing the use or possession of alcohol or a controlled substance, regardless of whether that information is contained in the students education records, if ( A ) the student is under the age of 21 ; and ( B ) the institution determines that the student has committed a disciplinary violation with respect to such use or possession.
( 2 ) State law regarding disclosure Nothing in paragraph ( 1 ) shall be construed to supersede any provision of State law that prohibits an institution of higher education from making the disclosure described in subsection ( a ).
( j ) Investigation and prosecution of terrorism ( 1 ) In general Notwithstanding subsections ( a ) through ( i ) or any provision of State law, the Attorney General ( or any Federal officer or employee, in a position not lower than an Assistant Attorney General, designated by the Attorney General ) may submit a written application to a court of competent jurisdiction for an ex parte order requiring an educational agency or institution to permit the Attorney General ( or his designee ) to ( A ) collect education records in the possession of the educational agency or institution that are relevant to an authorized investigation or prosecution of an offense listed in section 2332b ( g ) ( 5 ) ( B ) of title 18, or an act of domestic or international terrorism as defined in section 2331 of that title ; and ( B ) for official purposes related to the investigation or prosecution of an offense described in paragraph ( 1 ) ( A ), retain, disseminate, and use ( including as evidence at trial or in other administrative or judicial proceedings ) such records, consistent with such guidelines as the Attorney General, after consultation with the Secretary, shall issue to protect confidentiality.
( 2 ) Application and approval ( A ) In general.
An application under paragraph ( 1 ) shall certify that there are specific and articulable facts giving reason to believe that the education records are likely to contain information described in paragraph ( 1 ) ( A ).
( B ) The court shall issue an order described in paragraph ( 1 ) if the court finds that the application for the order includes the certification described in subparagraph ( A ).
( 3 ) Protection of educational agency or institution An educational agency or institution that, in good faith, produces education records in accordance with an order issued under this subsection shall not be liable to any person for that production.
( 4 ) Record-keeping Subsection ( b ) ( 4 ) does not apply to education records subject to a court order under this subsection.
162.6 Reasonable opportunity to opt out.
( a ) In general. A covered affiliate must not use eligibility information about a consumer that the covered affiliate receives from an affiliate to make a solicitation to such consumer about the covered affiliate 's financial products or services, unless the consumer is provided a reasonable opportunity to opt out, as required by this subpart.
( b ) Examples. A reasonable opportunity to opt out under this subpart is : ( 1 ) If the opt-out notice is mailed to the consumer, the consumer has 30 days from the date the notice is mailed to opt out.
( 2 ) If the opt-out notice is sent via electronic means to the consumer, the consumer has 30 days from the date the consumer acknowledges receipt to elect to opt out by any reasonable method.
( 3 ) If the opt-out notice is sent via e-mail ( where the consumer has agreed to receive disclosures by e-mail ), the consumer is given 30 days after the e-mail is sent to elect to opt out by any reasonable method.
( 4 ) If the opt-out notice provided to the consumer at the time of an electronic transaction, the consumer is required to decide, as a necessary part of proceeding with the transaction, whether to opt out before completing the transaction.
( 5 ) If the opt-out notice is provided during an in-person transaction, the consumer is required to decide, as a necessary part of completing the transaction, whether to opt out through a simple process.
( 6 ) If the opt-out notice is provided in conjunction with other privacy notices required by law, the consumer is allowed to exercise the opt-out election within a reasonable period of time and in the same manner as the opt out under that privacy notice.
|
| 08/07/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Nelnet and XXXX continue to report a discharged debt. This is considered a certificate of indebtedness and can not be reported.
20 U.S. Code 1232g - Family educational and privacy rights ( a ) Conditions for availability of funds to educational agencies or institutions ; inspection and review of education records ; specific information to be made available ; procedure for access to education records ; reasonableness of time for such access ; hearings; written explanations by parents ; definitions ( 1 ) ( A ) No funds shall be made available under any applicable program to any educational agency or institution which has a policy of denying, or which effectively prevents, the parents of students who are or have been in attendance at a school of such agency or at such institution, as the case may be, the right to inspect and review the education records of their children. If any material or document in the education record of a student includes information on more than one student, the parents of one of such students shall have the right to inspect and review only such part of such material or document as relates to such student or to be informed of the specific information contained in such part of such material. Each educational agency or institution shall establish appropriate procedures for the granting of a request by parents for access to the education records of their children within a reasonable period of time, but in no case more than forty-five days after the request has been made.
( B ) No funds under any applicable program shall be made available to any State educational agency ( whether or not that agency is an educational agency or institution under this section ) that has a policy of denying, or effectively prevents, the parents of students the right to inspect and review the education records maintained by the State educational agency on their children who are or have been in attendance at any school of an educational agency or institution that is subject to the provisions of this section.
( C ) The first sentence of subparagraph ( A ) shall not operate to make available to students in institutions of postsecondary education the following materials : ( i ) financial records of the parents of the student or any information contained therein ; ( ii ) confidential letters and statements of recommendation, which were placed in the education records prior to XX/XX/XXXX, if such letters or statements are not used for purposes other than those for which they were specifically intended ; ( iii ) if the student has signed a waiver of the students right of access under this subsection in accordance with subparagraph ( D ), confidential recommendations ( I ) respecting admission to any educational agency or institution, ( II ) respecting an application for employment, and ( III ) respecting the receipt of an honor or honorary recognition.
( D ) A student or a person applying for admission may waive his right of access to confidential statements described in clause ( iii ) of subparagraph ( C ), except that such waiver shall apply to recommendations only if ( i ) the student is, upon request, notified of the names of all persons making confidential recommendations and ( ii ) such recommendations are used solely for the purpose for which they were specifically intended. Such waivers may not be required as a condition for admission to, receipt of financial aid from, or receipt of any other services or benefits from such agency or institution.
( 2 ) No funds shall be made available under any applicable program to any educational agency or institution unless the parents of students who are or have been in attendance at a school of such agency or at such institution are provided an opportunity for a hearing by such agency or institution, in accordance with regulations of the Secretary, to challenge the content of such students education records, in order to insure that the records are not inaccurate, misleading, or otherwise in violation of the privacy rights of students, and to provide an opportunity for the correction or deletion of any such inaccurate, misleading or otherwise inappropriate data contained therein and to insert into such records a written explanation of the parents respecting the content of such records.
( 3 ) For the purposes of this section the term educational agency or institution means any public or private agency or institution which is the recipient of funds under any applicable program.
( 4 ) ( A ) For the purposes of this section, the term education records means, except as may be provided otherwise in subparagraph ( B ), those records, files, documents, and other materials which ( i ) contain information directly related to a student; and ( ii ) are maintained by an educational agency or institution or by a person acting for such agency or institution.
( B ) The term education records does not include ( i ) records of instructional, supervisory, and administrative personnel and educational personnel ancillary thereto which are in the sole possession of the maker thereof and which are not accessible or revealed to any other person except a substitute ; ( ii ) records maintained by a law enforcement unit of the educational agency or institution that were created by that law enforcement unit for the purpose of law enforcement ; ( iii ) in the case of persons who are employed by an educational agency or institution but who are not in attendance at such agency or institution, records made and maintained in the normal course of business which relate exclusively to such person in that persons capacity as an employee and are not available for use for any other purpose; or ( iv ) records on a student who is eighteen years of age or older, or is attending an institution of postsecondary education, which are made or maintained by a physician, psychiatrist, psychologist, or other recognized professional or paraprofessional acting in his professional or paraprofessional capacity, or assisting in that capacity, and which are made, maintained, or used only in connection with the provision of treatment to the student, and are not available to anyone other than persons providing such treatment, except that such records can be personally reviewed by a physician or other appropriate professional of the students choice.
( 5 ) ( A ) For the purposes of this section the term directory information relating to a student includes the following : the students name, address, telephone listing, date and place of birth, major field of study, participation in officially recognized activities and sports, weight and height of members of athletic teams, dates of attendance, degrees and awards received, and the most recent previous educational agency or institution attended by the student.
( B ) Any educational agency or institution making public directory information shall give public notice of the categories of information which it has designated as such information with respect to each student attending the institution or agency and shall allow a reasonable period of time after such notice has been given for a parent to inform the institution or agency that any or all of the information designated should not be released without the parents prior consent.
( 6 ) For the purposes of this section, the term student includes any person with respect to whom an educational agency or institution maintains education records or personally identifiable information, but does not include a person who has not been in attendance at such agency or institution.
( b ) Release of education records ; parental consent requirement ; exceptions ; compliance with judicial orders and subpoenas ; audit and evaluation of federally-supported education programs ; recordkeeping ( 1 ) No funds shall be made available under any applicable program to any educational agency or institution which has a policy or practice of permitting the release of education records ( or personally identifiable information contained therein other than directory information, as defined in paragraph ( 5 ) of subsection ( a ) ) of students without the written consent of their parents to any individual, agency, or organization, other than to the following ( A ) other school officials, including teachers within the educational institution or local educational agency, who have been determined by such agency or institution to have legitimate educational interests, including the educational interests of the child for whom consent would otherwise be required ; ( B ) officials of other schools or school systems in which the student seeks or intends to enroll, upon condition that the students parents be notified of the transfer, receive a copy of the record if desired, and have an opportunity for a hearing to challenge the content of the record ; ( C ) ( i ) authorized representatives of ( I ) the Comptroller General of the United States , ( II ) the Secretary, or ( III ) State educational authorities, under the conditions set forth in paragraph ( 3 ), or ( ii ) authorized representatives of the Attorney General for law enforcement purposes under the same conditions as apply to the Secretary under paragraph ( 3 ) ; ( D ) in connection with a students application for, or receipt of, financial aid ; ( E ) State and local officials or authorities to whom such information is specifically allowed to be reported or disclosed pursuant to State statute adopted ( i ) before XX/XX/XXXX, if the allowed reporting or disclosure concerns the juvenile justice system and such systems ability to effectively serve the student whose records are released, or ( ii ) after XX/XX/XXXX, if ( I ) the allowed reporting or disclosure concerns the juvenile justice system and such systems ability to effectively serve, prior to adjudication, the student whose records are released ; and ( II ) the officials and authorities to whom such information is disclosed certify in writing to the educational agency or institution that the information will not be disclosed to any other party except as provided under State law without the prior written consent of the parent of the student. [ 1 ] ( F ) organizations conducting studies for, or on behalf of, educational agencies or institutions for the purpose of developing, validating, or administering predictive tests, administering student aid programs, and improving instruction, if such studies are conducted in such a manner as will not permit the personal identification of students and their parents by persons other than representatives of such organizations and such information will be destroyed when no longer needed for the purpose for which it is conducted ; ( G ) accrediting organizations in order to carry out their accrediting functions ; ( H ) parents of a dependent student of such parents, as defined in section 152 of title 26 ; ( I ) subject to regulations of the Secretary, in connection with an emergency, appropriate persons if the knowledge of such information is necessary to protect the health or safety of the student or other persons ; ( J ) ( i ) the entity or persons designated in a Federal grand jury subpoena, in which case the court shall order, for good cause shown, the educational agency or institution ( and any officer, director, employee, agent, or attorney for such agency or institution ) on which the subpoena is served, to not disclose to any person the existence or contents of the subpoena or any information furnished to the grand jury in response to the subpoena ; and ( ii ) the entity or persons designated in any other subpoena issued for a law enforcement purpose, in which case the court or other issuing agency may order, for good cause shown, the educational agency or institution ( and any officer, director, employee, agent, or attorney for such agency or institution ) on which the subpoena is served, to not disclose to any person the existence or contents of the subpoena or any information furnished in response to the subpoena ; ( K ) the Secretary of Agriculture, or authorized representative from the Food and Nutrition Service or contractors acting on behalf of the Food and Nutrition Service, for the purposes of conducting program monitoring, evaluations, and performance measurements of State and local educational and other agencies and institutions receiving funding or providing benefits of 1 or more programs authorized under the Richard B. Russell National School Lunch Act ( 42 U.S.C. 1751 et seq. ) or the Child Nutrition Act of 1966 ( 42 U.S.C. 1771 et seq. ) for which the results will be reported in an aggregate form that does not identify any individual, on the conditions that ( i ) any data collected under this subparagraph shall be protected in a manner that will not permit the personal identification of students and their parents by other than the authorized representatives of the Secretary; and ( ii ) any personally identifiable data shall be destroyed when the data are no longer needed for program monitoring, evaluations, and performance measurements; and ( L ) an agency caseworker or other representative of a State or local child welfare agency, or tribal organization ( as defined in section 5304 of title 25 ), who has the right to access a students case plan, as defined and determined by the State or tribal organization, when such agency or organization is legally responsible, in accordance with State or tribal law, for the care and protection of the student, provided that the education records, or the personally identifiable information contained in such records, of the student will not be disclosed by such agency or organization, except to an individual or entity engaged in addressing the students education needs and authorized by such agency or organization to receive such disclosure and such disclosure is consistent with the State or tribal laws applicable to protecting the confidentiality of a students education records.
Nothing in subparagraph ( E ) of this paragraph shall prevent a State from further limiting the number or type of State or local officials who will continue to have access thereunder.
( 2 ) No funds shall be made available under any applicable program to any educational agency or institution which has a policy or practice of releasing, or providing access to, any personally identifiable information in education records other than directory information, or as is permitted under paragraph ( 1 ) of this subsection, unless ( A ) there is written consent from the students parents specifying records to be released, the reasons for such release, and to whom, and with a copy of the records to be released to the students parents and the student if desired by the parents, or ( B ) except as provided in paragraph ( 1 ) ( J ), such information is furnished in compliance with judicial order, or pursuant to any lawfully issued subpoena, upon condition that parents and the students are notified of all such orders or subpoenas in advance of the compliance therewith by the educational institution or agency, except when a parent is a party to a court proceeding involving child abuse and neglect ( as defined in section 3 of the Child Abuse Prevention and Treatment Act ( 42 U.S.C. 5101 note ) ) or dependency matters, and the order is issued in the context of that proceeding, additional notice to the parent by the educational agency or institution is not required.
( 3 ) Nothing contained in this section shall preclude authorized representatives of ( A ) the Comptroller General of the United States, ( B ) the Secretary, or ( C ) State educational authorities from having access to student or other records which may be necessary in connection with the audit and evaluation of Federally-supported education programs, or in connection with the enforcement of the Federal legal requirements which relate to such programs : Provided, That except when collection of personally identifiable information is specifically authorized by Federal law, any data collected by such officials shall be protected in a manner which will not permit the personal identification of students and their parents by other than those officials, and such personally identifiable data shall be destroyed when no longer needed for such audit, evaluation, and enforcement of Federal legal requirements.
( 4 ) ( A ) Each educational agency or institution shall maintain a record, kept with the education records of each student, which will indicate all individuals ( other than those specified in paragraph ( 1 ) ( A ) of this subsection ), agencies, or organizations which have requested or obtained access to a students education records maintained by such educational agency or institution, and which will indicate specifically the legitimate interest that each such person, agency, or organization has in obtaining this information. Such record of access shall be available only to parents, to the school official and his assistants who are responsible for the custody of such records, and to persons or organizations authorized in, and under the conditions of, clauses ( A ) and ( C ) of paragraph ( 1 ) as a means of auditing the operation of the system.
( B ) With respect to this subsection, personal information shall only be transferred to a third party on the condition that such party will not permit any other party to have access to such information without the written consent of the parents of the student. If a third party outside the educational agency or institution permits access to information in violation of paragraph ( 2 ) ( A ), or fails to destroy information in violation of paragraph ( 1 ) ( F ), the educational agency or institution shall be prohibited from permitting access to information from education records to that third party for a period of not less than five years.
( 5 ) Nothing in this section shall be construed to prohibit State and local educational officials from having access to student or other records which may be necessary in connection with the audit and evaluation of any federally or State supported education program or in connection with the enforcement of the Federal legal requirements which relate to any such program, subject to the conditions specified in the proviso in paragraph ( 3 ).
( 6 ) ( A ) Nothing in this section shall be construed to prohibit an institution of postsecondary education from disclosing, to an alleged victim of any crime of violence ( as that term is defined in section 16 of title 18 ), or a nonforcible sex offense, the final results of any disciplinary proceeding conducted by such institution against the alleged perpetrator of such crime or offense with respect to such crime or offense.
( B ) Nothing in this section shall be construed to prohibit an institution of postsecondary education from disclosing the final results of any disciplinary proceeding conducted by such institution against a student who is an alleged perpetrator of any crime of violence ( as that term is defined in section 16 of title 18 ), or a nonforcible sex offense, if the institution determines as a result of that disciplinary proceeding that the student committed a violation of the institutions rules or policies with respect to such crime or offense.
( C ) For the purpose of this paragraph, the final results of any disciplinary proceeding ( i ) shall include only the name of the student, the violation committed, and any sanction imposed by the institution on that student; and ( ii ) may include the name of any other student, such as a victim or witness, only with the written consent of that other student.
( 7 ) ( A ) Nothing in this section may be construed to prohibit an educational institution from disclosing information provided to the institution under section 14071 [ 2 ] of title 42 concerning registered sex offenders who are required to register under such section.
( B ) The Secretary shall take appropriate steps to notify educational institutions that disclosure of information described in subparagraph ( A ) is permitted.
( c ) Surveys or data-gathering activities ; regulations Not later than 240 days after XX/XX/XXXX, the Secretary shall adopt appropriate regulations or procedures, or identify existing regulations or procedures, which protect the rights of privacy of students and their families in connection with any surveys or data-gathering activities conducted, assisted, or authorized by the Secretary or an administrative head of an education agency. Regulations established under this subsection shall include provisions controlling the use, dissemination, and protection of such data. No survey or data-gathering activities shall be conducted by the Secretary, or an administrative head of an education agency under an applicable program, unless such activities are authorized by law.
( d ) Students rather than parents permission or consent For the purposes of this section, whenever a student has attained eighteen years of age, or is attending an institution of postsecondary education, the permission or consent required of and the rights accorded to the parents of the student shall thereafter only be required of and accorded to the student.
( e ) Informing parents or students of rights under this section No funds shall be made available under any applicable program to any educational agency or institution unless such agency or institution effectively informs the parents of students, or the students, if they are eighteen years of age or older, or are attending an institution of postsecondary education, of the rights accorded them by this section.
( f ) Enforcement ; termination of assistance The Secretary shall take appropriate actions to enforce this section and to deal with violations of this section, in accordance with this chapter, except that action to terminate assistance may be taken only if the Secretary finds there has been a failure to comply with this section, and he has determined that compliance can not be secured by voluntary means.
( g ) Office and review board ; creation ; functions The Secretary shall establish or designate an office and review board within the Department for the purpose of investigating, processing, reviewing, and adjudicating violations of this section and complaints which may be filed concerning alleged violations of this section. Except for the conduct of hearings, none of the functions of the Secretary under this section shall be carried out in any of the regional offices of such Department.
( h ) Disciplinary records ; disclosure Nothing in this section shall prohibit an educational agency or institution from ( 1 ) including appropriate information in the education record of any student concerning disciplinary action taken against such student for conduct that posed a significant risk to the safety or well-being of that student, other students, or other members of the school community ; or ( 2 ) disclosing such information to teachers and school officials, including teachers and school officials in other schools, who have legitimate educational interests in the behavior of the student.
( i ) Drug and alcohol violation disclosures ( 1 ) In general Nothing in this Act or the Higher Education Act of 1965 [ 20 U.S.C. 1001 et seq. ] shall be construed to prohibit an institution of higher education from disclosing, to a parent or legal guardian of a student, information regarding any violation of any Federal, State, or local law, or of any rule or policy of the institution, governing the use or possession of alcohol or a controlled substance, regardless of whether that information is contained in the students education records, if ( A ) the student is under the age of 21 ; and ( B ) the institution determines that the student has committed a disciplinary violation with respect to such use or possession.
( 2 ) State law regarding disclosure Nothing in paragraph ( 1 ) shall be construed to supersede any provision of State law that prohibits an institution of higher education from making the disclosure described in subsection ( a ).
( j ) Investigation and prosecution of terrorism ( 1 ) In general Notwithstanding subsections ( a ) through ( i ) or any provision of State law, the Attorney General ( or any Federal officer or employee, in a position not lower than an Assistant Attorney General, designated by the Attorney General ) may submit a written application to a court of competent jurisdiction for an ex parte order requiring an educational agency or institution to permit the Attorney General ( or his designee ) to ( A ) collect education records in the possession of the educational agency or institution that are relevant to an authorized investigation or prosecution of an offense listed in section 2332b ( g ) ( 5 ) ( B ) of title 18, or an act of domestic or international terrorism as defined in section 2331 of that title ; and ( B ) for official purposes related to the investigation or prosecution of an offense described in paragraph ( 1 ) ( A ), retain, disseminate, and use ( including as evidence at trial or in other administrative or judicial proceedings ) such records, consistent with such guidelines as the Attorney General, after consultation with the Secretary, shall issue to protect confidentiality.
( 2 ) Application and approval ( A ) In general.
An application under paragraph ( 1 ) shall certify that there are specific and articulable facts giving reason to believe that the education records are likely to contain information described in paragraph ( 1 ) ( A ).
( B ) The court shall issue an order described in paragraph ( 1 ) if the court finds that the application for the order includes the certification described in subparagraph ( A ).
( 3 ) Protection of educational agency or institution An educational agency or institution that, in good faith, produces education records in accordance with an order issued under this subsection shall not be liable to any person for that production.
( 4 ) Record-keeping Subsection ( b ) ( 4 ) does not apply to education records subject to a court order under this subsection.
162.6 Reasonable opportunity to opt out.
( a ) In general. A covered affiliate must not use eligibility information about a consumer that the covered affiliate receives from an affiliate to make a solicitation to such consumer about the covered affiliate 's financial products or services, unless the consumer is provided a reasonable opportunity to opt out, as required by this subpart.
( b ) Examples. A reasonable opportunity to opt out under this subpart is : ( 1 ) If the opt-out notice is mailed to the consumer, the consumer has 30 days from the date the notice is mailed to opt out.
( 2 ) If the opt-out notice is sent via electronic means to the consumer, the consumer has 30 days from the date the consumer acknowledges receipt to elect to opt out by any reasonable method.
( 3 ) If the opt-out notice is sent via e-mail ( where the consumer has agreed to receive disclosures by e-mail ), the consumer is given 30 days after the e-mail is sent to elect to opt out by any reasonable method.
( 4 ) If the opt-out notice provided to the consumer at the time of an electronic transaction, the consumer is required to decide, as a necessary part of proceeding with the transaction, whether to opt out before completing the transaction.
( 5 ) If the opt-out notice is provided during an in-person transaction, the consumer is required to decide, as a necessary part of completing the transaction, whether to opt out through a simple process.
( 6 ) If the opt-out notice is provided in conjunction with other privacy notices required by law, the consumer is allowed to exercise the opt-out election within a reasonable period of time and in the same manner as the opt out under that privacy notice.
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| 08/08/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Nelnet keeps sharing my information with XXXX, XXXX, and XXXX. These are for profit companies and not the true credit bureau. The CFPB is the only true credit bureau and they do not furnish consumer reports. Nelnet has failed to provide me with evidence that prove differently.
( a ) Conditions for availability of funds to educational agencies or institutions ; inspection and review of education records ; specific information to be made available ; procedure for access to education records ; reasonableness of time for such access ; hearings; written explanations by parents ; definitions ( 1 ) ( A ) No funds shall be made available under any applicable program to any educational agency or institution which has a policy of denying, or which effectively prevents, the parents of students who are or have been in attendance at a school of such agency or at such institution, as the case may be, the right to inspect and review the education records of their children. If any material or document in the education record of a student includes information on more than one student, the parents of one of such students shall have the right to inspect and review only such part of such material or document as relates to such student or to be informed of the specific information contained in such part of such material. Each educational agency or institution shall establish appropriate procedures for the granting of a request by parents for access to the education records of their children within a reasonable period of time, but in no case more than forty-five days after the request has been made.
( B ) No funds under any applicable program shall be made available to any State educational agency ( whether or not that agency is an educational agency or institution under this section ) that has a policy of denying, or effectively prevents, the parents of students the right to inspect and review the education records maintained by the State educational agency on their children who are or have been in attendance at any school of an educational agency or institution that is subject to the provisions of this section.
( C ) The first sentence of subparagraph ( A ) shall not operate to make available to students in institutions of postsecondary education the following materials : ( i ) financial records of the parents of the student or any information contained therein ; ( ii ) confidential letters and statements of recommendation, which were placed in the education records prior to XX/XX/XXXX, if such letters or statements are not used for purposes other than those for which they were specifically intended ; ( iii ) if the student has signed a waiver of the students right of access under this subsection in accordance with subparagraph ( D ), confidential recommendations ( I ) respecting admission to any educational agency or institution, ( II ) respecting an application for employment, and ( III ) respecting the receipt of an honor or honorary recognition.
( D ) A student or a person applying for admission may waive his right of access to confidential statements described in clause ( iii ) of subparagraph ( C ), except that such waiver shall apply to recommendations only if ( i ) the student is, upon request, notified of the names of all persons making confidential recommendations and ( ii ) such recommendations are used solely for the purpose for which they were specifically intended. Such waivers may not be required as a condition for admission to, receipt of financial aid from, or receipt of any other services or benefits from such agency or institution.
( 2 ) No funds shall be made available under any applicable program to any educational agency or institution unless the parents of students who are or have been in attendance at a school of such agency or at such institution are provided an opportunity for a hearing by such agency or institution, in accordance with regulations of the Secretary, to challenge the content of such students education records, in order to insure that the records are not inaccurate, misleading, or otherwise in violation of the privacy rights of students, and to provide an opportunity for the correction or deletion of any such inaccurate, misleading or otherwise inappropriate data contained therein and to insert into such records a written explanation of the parents respecting the content of such records.
( 3 ) For the purposes of this section the term educational agency or institution means any public or private agency or institution which is the recipient of funds under any applicable program.
( 4 ) ( A ) For the purposes of this section, the term education records means, except as may be provided otherwise in subparagraph ( B ), those records, files, documents, and other materials which ( i ) contain information directly related to a student; and ( ii ) are maintained by an educational agency or institution or by a person acting for such agency or institution.
( B ) The term education records does not include ( i ) records of instructional, supervisory, and administrative personnel and educational personnel ancillary thereto which are in the sole possession of the maker thereof and which are not accessible or revealed to any other person except a substitute ; ( ii ) records maintained by a law enforcement unit of the educational agency or institution that were created by that law enforcement unit for the purpose of law enforcement ; ( iii ) in the case of persons who are employed by an educational agency or institution but who are not in attendance at such agency or institution, records made and maintained in the normal course of business which relate exclusively to such person in that persons capacity as an employee and are not available for use for any other purpose; or ( iv ) records on a student who is eighteen years of age or older, or is attending an institution of postsecondary education, which are made or maintained by a physician, psychiatrist, psychologist, or other recognized professional or paraprofessional acting in his professional or paraprofessional capacity, or assisting in that capacity, and which are made, maintained, or used only in connection with the provision of treatment to the student, and are not available to anyone other than persons providing such treatment, except that such records can be personally reviewed by a physician or other appropriate professional of the students choice.
( 5 ) ( A ) For the purposes of this section the term directory information relating to a student includes the following : the students name, address, telephone listing, date and place of birth, major field of study, participation in officially recognized activities and sports, weight and height of members of athletic teams, dates of attendance, degrees and awards received, and the most recent previous educational agency or institution attended by the student.
( B ) Any educational agency or institution making public directory information shall give public notice of the categories of information which it has designated as such information with respect to each student attending the institution or agency and shall allow a reasonable period of time after such notice has been given for a parent to inform the institution or agency that any or all of the information designated should not be released without the parents prior consent.
( 6 ) For the purposes of this section, the term student includes any person with respect to whom an educational agency or institution maintains education records or personally identifiable information, but does not include a person who has not been in attendance at such agency or institution.
( b ) Release of education records ; parental consent requirement ; exceptions ; compliance with judicial orders and subpoenas ; audit and evaluation of federally-supported education programs ; recordkeeping ( 1 ) No funds shall be made available under any applicable program to any educational agency or institution which has a policy or practice of permitting the release of education records ( or personally identifiable information contained therein other than directory information, as defined in paragraph ( 5 ) of subsection ( a ) ) of students without the written consent of their parents to any individual, agency, or organization, other than to the following ( A ) other school officials, including teachers within the educational institution or local educational agency, who have been determined by such agency or institution to have legitimate educational interests, including the educational interests of the child for whom consent would otherwise be required ; ( B ) officials of other schools or school systems in which the student seeks or intends to enroll, upon condition that the students parents be notified of the transfer, receive a copy of the record if desired, and have an opportunity for a hearing to challenge the content of the record ; ( C ) ( i ) authorized representatives of ( I ) the Comptroller General of the United States , ( II ) the Secretary, or ( III ) State educational authorities, under the conditions set forth in paragraph ( 3 ), or ( ii ) authorized representatives of the Attorney General for law enforcement purposes under the same conditions as apply to the Secretary under paragraph ( 3 ) ; ( D ) in connection with a students application for, or receipt of, financial aid ; ( E ) State and local officials or authorities to whom such information is specifically allowed to be reported or disclosed pursuant to State statute adopted ( i ) before XX/XX/XXXX, if the allowed reporting or disclosure concerns the juvenile justice system and such systems ability to effectively serve the student whose records are released, or ( ii ) after XX/XX/XXXX, if ( I ) the allowed reporting or disclosure concerns the juvenile justice system and such systems ability to effectively serve, prior to adjudication, the student whose records are released ; and ( II ) the officials and authorities to whom such information is disclosed certify in writing to the educational agency or institution that the information will not be disclosed to any other party except as provided under State law without the prior written consent of the parent of the student. [ 1 ] ( F ) organizations conducting studies for, or on behalf of, educational agencies or institutions for the purpose of developing, validating, or administering predictive tests, administering student aid programs, and improving instruction, if such studies are conducted in such a manner as will not permit the personal identification of students and their parents by persons other than representatives of such organizations and such information will be destroyed when no longer needed for the purpose for which it is conducted ; ( G ) accrediting organizations in order to carry out their accrediting functions ; ( H ) parents of a dependent student of such parents, as defined in section 152 of title 26 ; ( I ) subject to regulations of the Secretary, in connection with an emergency, appropriate persons if the knowledge of such information is necessary to protect the health or safety of the student or other persons ; ( J ) ( i ) the entity or persons designated in a Federal grand jury subpoena, in which case the court shall order, for good cause shown, the educational agency or institution ( and any officer, director, employee, agent, or attorney for such agency or institution ) on which the subpoena is served, to not disclose to any person the existence or contents of the subpoena or any information furnished to the grand jury in response to the subpoena ; and ( ii ) the entity or persons designated in any other subpoena issued for a law enforcement purpose, in which case the court or other issuing agency may order, for good cause shown, the educational agency or institution ( and any officer, director, employee, agent, or attorney for such agency or institution ) on which the subpoena is served, to not disclose to any person the existence or contents of the subpoena or any information furnished in response to the subpoena ; ( K ) the Secretary of Agriculture, or authorized representative from the Food and Nutrition Service or contractors acting on behalf of the Food and Nutrition Service, for the purposes of conducting program monitoring, evaluations, and performance measurements of State and local educational and other agencies and institutions receiving funding or providing benefits of 1 or more programs authorized under the Richard B. Russell National School Lunch Act ( 42 U.S.C. 1751 et seq. ) or the Child Nutrition Act of 1966 ( 42 U.S.C. 1771 et seq. ) for which the results will be reported in an aggregate form that does not identify any individual, on the conditions that ( i ) any data collected under this subparagraph shall be protected in a manner that will not permit the personal identification of students and their parents by other than the authorized representatives of the Secretary; and ( ii ) any personally identifiable data shall be destroyed when the data are no longer needed for program monitoring, evaluations, and performance measurements; and ( L ) an agency caseworker or other representative of a State or local child welfare agency, or tribal organization ( as defined in section 5304 of title 25 ), who has the right to access a students case plan, as defined and determined by the State or tribal organization, when such agency or organization is legally responsible, in accordance with State or tribal law, for the care and protection of the student, provided that the education records, or the personally identifiable information contained in such records, of the student will not be disclosed by such agency or organization, except to an individual or entity engaged in addressing the students education needs and authorized by such agency or organization to receive such disclosure and such disclosure is consistent with the State or tribal laws applicable to protecting the confidentiality of a students education records.
Nothing in subparagraph ( E ) of this paragraph shall prevent a State from further limiting the number or type of State or local officials who will continue to have access thereunder.
( 2 ) No funds shall be made available under any applicable program to any educational agency or institution which has a policy or practice of releasing, or providing access to, any personally identifiable information in education records other than directory information, or as is permitted under paragraph ( 1 ) of this subsection, unless ( A ) there is written consent from the students parents specifying records to be released, the reasons for such release, and to whom, and with a copy of the records to be released to the students parents and the student
if desired by the parents, or ( B ) except as provided in paragraph ( 1 ) ( J ), such information is furnished in compliance with judicial order, or pursuant to any lawfully issued subpoena, upon condition that parents and the students are notified of all such orders or subpoenas in advance of the compliance therewith by the educational institution or agency, except when a parent is a party to a court proceeding involving child abuse and neglect ( as defined in section 3 of the Child Abuse Prevention and Treatment Act ( 42 U.S.C. 5101 note ) ) or dependency matters, and the order is issued in the context of that proceeding, additional notice to the parent by the educational agency or institution is not required.
( 3 ) Nothing contained in this section shall preclude authorized representatives of ( A ) the Comptroller General of the United States, ( B ) the Secretary, or ( C ) State educational authorities from having access to student or other records which may be necessary in connection with the audit and evaluation of Federally-supported education programs, or in connection with the enforcement of the Federal legal requirements which relate to such programs : Provided, That except when collection of personally identifiable information is specifically authorized by Federal law, any data collected by such officials shall be protected in a manner which will not permit the personal identification of students and their parents by other than those officials, and such personally identifiable data shall be destroyed when no longer needed for such audit, evaluation, and enforcement of Federal legal requirements.
( 4 ) ( A ) Each educational agency or institution shall maintain a record, kept with the education records of each student, which will indicate all individuals ( other than those specified in paragraph ( 1 ) ( A ) of this subsection ), agencies, or organizations which have requested or obtained access to a students education records maintained by such educational agency or institution, and which will indicate specifically the legitimate interest that each such person, agency, or organization has in obtaining this information. Such record of access shall be available only to parents, to the school official and his assistants who are responsible for the custody of such records, and to persons or organizations authorized in, and under the conditions of, clauses ( A ) and ( C ) of paragraph ( 1 ) as a means of auditing the operation of the system.
( B ) With respect to this subsection, personal information shall only be transferred to a third party on the condition that such party will not permit any other party to have access to such information without the written consent of the parents of the student. If a third party outside the educational agency or institution permits access to information in violation of paragraph ( 2 ) ( A ), or fails to destroy information in violation of paragraph ( 1 ) ( F ), the educational agency or institution shall be prohibited from permitting access to information from education records to that third party for a period of not less than five years.
( 5 ) Nothing in this section shall be construed to prohibit State and local educational officials from having access to student or other records which may be necessary in connection with the audit and evaluation of any federally or State supported education program or in connection with the enforcement of the Federal legal requirements which relate to any such program, subject to the conditions specified in the proviso in paragraph ( 3 ).
( 6 ) ( A ) Nothing in this section shall be construed to prohibit an institution of postsecondary education from disclosing, to an alleged victim of any crime of violence ( as that term is defined in section 16 of title 18 ), or a nonforcible XXXX offense, the final results of any disciplinary proceeding conducted by such institution against the alleged perpetrator of such crime or offense with respect to such crime or offense.
( B ) Nothing in this section shall be construed to prohibit an institution of postsecondary education from disclosing the final results of any disciplinary proceeding conducted by such institution against a student who is an alleged perpetrator of any crime of violence ( as that term is defined in section 16 of title 18 ), or a nonforcible sex offense, if the institution determines as a result of that disciplinary proceeding that the student committed a violation of the institutions rules or policies with respect to such crime or offense.
( C ) For the purpose of this paragraph, the final results of any disciplinary proceeding ( i ) shall include only the name of the student, the violation committed, and any sanction imposed by the institution on that student; and ( ii ) may include the name of any other student, such as a victim or witness, only with the written consent of that other student.
( 7 ) ( A ) Nothing in this section may be construed to prohibit an educational institution from disclosing information provided to the institution under section 14071 [ 2 ] of title 42 concerning registered sex offenders who are required to register under such section.
( B ) The Secretary shall take appropriate steps to notify educational institutions that disclosure of information described in subparagraph ( A ) is permitted.
( c ) Surveys or data-gathering activities ; regulations Not later than 240 days after XX/XX/XXXX, the Secretary shall adopt appropriate regulations or procedures, or identify existing regulations or procedures, which protect the rights of privacy of students and their families in connection with any surveys or data-gathering activities conducted, assisted, or authorized by the Secretary or an administrative head of an education agency. Regulations established under this subsection shall include provisions controlling the use, dissemination, and protection of such data. No survey or data-gathering activities shall be conducted by the Secretary, or an administrative head of an education agency under an applicable program, unless such activities are authorized by law.
( d ) Students rather than parents permission or consent For the purposes of this section, whenever a student has attained eighteen years of age, or is attending an institution of postsecondary education, the permission or consent required of and the rights accorded to the parents of the student shall thereafter only be required of and accorded to the student.
( e ) Informing parents or students of rights under this section No funds shall be made available under any applicable program to any educational agency or institution unless such agency or institution effectively informs the parents of students, or the students, if they are eighteen years of age or older, or are attending an institution of postsecondary education, of the rights accorded them by this section.
( f ) Enforcement ; termination of assistance The Secretary shall take appropriate actions to enforce this section and to deal with violations of this section, in accordance with this chapter, except that action to terminate assistance may be taken only if the Secretary finds there has been a failure to comply with this section, and he has determined that compliance can not be secured by voluntary means.
( g ) Office and review board ; creation ; functions The Secretary shall establish or designate an office and review board within the Department for the purpose of investigating, processing, reviewing, and adjudicating violations of this section and complaints which may be filed concerning alleged violations of this section. Except for the conduct of hearings, none of the functions of the Secretary under this section shall be carried out in any of the regional offices of such Department.
( h ) Disciplinary records ; disclosure Nothing in this section shall prohibit an educational agency or institution from ( 1 ) including appropriate information in the education record of any student concerning disciplinary action taken against such student for conduct that posed a significant risk to the safety or well-being of that student, other students, or other members of the school community ; or ( 2 ) disclosing such information to teachers and school officials, including teachers and school officials in other schools, who have legitimate educational interests in the behavior of the student.
( i ) Drug and alcohol violation disclosures ( 1 ) In general Nothing in this Act or the Higher Education Act of 1965 [ 20 U.S.C. 1001 et seq. ] shall be construed to prohibit an institution of higher education from disclosing, to a parent or legal guardian of a student, information regarding any violation of any Federal, State, or local law, or of any rule or policy of the institution, governing the use or possession of alcohol or a controlled substance, regardless of whether that information is contained in the students education records, if ( A ) the student is under the age of 21 ; and ( B ) the institution determines that the student has committed a disciplinary violation with respect to such use or possession.
( 2 ) State law regarding disclosure Nothing in paragraph ( 1 ) shall be construed to supersede any provision of State law that prohibits an institution of higher education from making the disclosure described in subsection ( a ).
( j ) Investigation and prosecution of terrorism ( 1 ) In general Notwithstanding subsections ( a ) through ( i ) or any provision of State law, the Attorney General ( or any Federal officer or employee, in a position not lower than an Assistant Attorney General, designated by the Attorney General ) may submit a written application to a court of competent jurisdiction for an ex parte order requiring an educational agency or institution to permit the Attorney General ( or his designee ) to ( A ) collect education records in the possession of the educational agency or institution that are relevant to an authorized investigation or prosecution of an offense listed in section 2332b ( g ) ( 5 ) ( B ) of title 18, or an act of domestic or international terrorism as defined in section 2331 of that title ; and ( B ) for official purposes related to the investigation or prosecution of an offense described in paragraph ( 1 ) ( A ), retain, disseminate, and use ( including as evidence at trial or in other administrative or judicial proceedings ) such records, consistent with such guidelines as the Attorney General, after consultation with the Secretary, shall issue to protect confidentiality.
( 2 ) Application and approval ( A ) In general.
An application under paragraph ( 1 ) shall certify that there are specific and articulable facts giving reason to believe that the education records are likely to contain information described in paragraph ( 1 ) ( A ).
( B ) The court shall issue an order described in paragraph ( 1 ) if the court finds that the application for the order includes the certification described in subparagraph ( A ).
( 3 ) Protection of educational agency or institution An educational agency or institution that, in good faith, produces education records in accordance with an order issued under this subsection shall not be liable to any person for that production.
( 4 ) Record-keeping Subsection ( b ) ( 4 ) does not apply to education records subject to a court order under this subsection.
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| 03/10/2021 |
Yes |
- Debt collection
- Federal student loan debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX Social Security # XXXX DOB : XX/XX/1972 XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, Texas XXXX XXXX XXXXXXXX XXXX XXXX, XXXX XXXX. XXXX XXXXXXXX, XXXX, GA XXXX XXXX XXXX XXXX, XXXX XXXX. XXXX XXXX XXXXXXXX, PA XXXX DISCLOSURE : THIS IS NOT AN IDENTITY THEFT DISPUTE, PLEASE REFRAIN FROM TAKING ANY POSITION OF IDENTITY THEFT EITHER WITH ANY CREDIT REPORTING AGENCY OR ANY SUBSCRIBERE THAT PARTAKES IN THE PRIVLIDGES ON REPORTING CONSUMERS PAYMENT HISTORY, IT IS A DISPUTE ON GROUNDS OF VALIDATION PURPOSES ONLY.
LEGAL DISPUTE REQUESTING FULL DISCLOSURE OF TRUE TIMELINES PERTAINING TO TRADELINE PROCUREMENT, IN ADDITION TO ACTUAL PAYMENT HISTORY PROVING ACTUAL INITIAL DATE OF FIRST 30-DAY LATE PAYMENT HISTORY, THUS TRIGGERING THE 7-YEAR RULE THAT RELATES TO ERRONEOUS OR OBSOLETE INFORMATION.
605. Requirements relating to information contained in consumer reports [ 15 U.S.C. 1681c ] ( a ) Information excluded from consumer reports. Except as authorized under subsection ( b ) of this section, no consumer reporting agency may make any consumer report containing any of the following items of information : ( 1 ) Cases under title 11 [ United States Code ] or under the Bankruptcy Act that, from the date of entry of the order for relief or the date of adjudication, as the case may be, antedate the report by more than 10 years.
( 2 ) Civil suits, civil judgments, and records of arrest that from date of entry, antedate the report by more than seven years or until the governing statute of limitations has expired, whichever is the longer period.
( 3 ) Paid tax liens which, from date of payment, antedate the report by more than seven years.
( 4 ) Accounts placed for collection or charged to profit and loss which antedate the report by more than seven years. ( 1 ) ( 5 ) Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.1 ( b ) Exempted cases. The provisions of subsection ( a ) of this section are not applicable in the case of any consumer credit report to be used in connection with ( 1 ) a credit transaction involving, or which may reasonably be expected to involve, a principal amount of {$150000.00} or more ; ( 2 ) the underwriting of life insurance involving, or which may reasonably be expected to involve, a face amount of {$150000.00} or more ; or ( 3 ) the employment of any individual at an annual salary which equals, or which may reasonably be expected to equal {$75000.00}, or more. ( c ) Running of reporting period. ( 1 ) In general.
The 7-year period referred to in paragraphs ( 4 ) and ( 6 ) ** of subsection ( a ) shall begin, with respect to any delinquent account that is placed for collection ( internally or by referral to a third party, whichever is earlier ), charged to profit and loss, or subjected to any similar action, upon the expiration of the 180-day period beginning on the date of the commencement of the delinquency which immediately preceded the collection activity, charge to profit and loss, or similar action.
CREDITOR CONTACT INFORMATION : XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX, TX XXXX ( XXXX ) XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, DE XXXX ( XXXX ) XXXX ACCOUNT # XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX ACCOUNT # XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, DE XXXX ( XXXX ) XXXX ACCOUNT # XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXXXXXX XXXX XXXX, IA XXXX ACCOUNT # XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXX XXXX, GE XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXXXXXX XXXX XXXX, GE XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXXXXXX XXXX.
XXXX XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX ACCOUNT XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX, DE XXXX ( XXXX ) XXXX ACCOUNT # XXXX ACCOUNT # XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX, DE XXXX ( XXXX ) XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX ( XXXX ) XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, SD XXXX ACCOUNT # XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, MO XXXX ( XXXX ) XXXX ACCOUNT # XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX ( XXXX ) XXXX ACCOUNT # XXXX ACCOUNT # XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, MN XXXX ( XXXX ) XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
US DEPARTMENT OF EDU XXXX XXXXXXXX XXXX XXXX XXXX XXXX, NY XXXX ACCOUNT # XXXX ACCOUNT # XXXX ACCOUNT # XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, SD XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXXXXXX XXXX, TX XXXX ( XXXX ) XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX ( XXXX ) XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NV XXXX ( XXXX ) XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, DE XXXX ( XXXX ) XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX, WI XXXX ( XXXX ) XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, MD XXXX ( XXXX ) XXXX ACCOUNT # XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXX, NY XXXX ( XXXX ) XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXXXXXX XXXX, FL XXXX ( XXXX ) XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, MN XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
This letter is addressed to the subscriber furnishing the information on my credit reports, and if this letter is addressed to any credit reporting agency, then it is considered a ghost letter mirroring the actual request for documentation of a credit trade line I may have issues with. It is my understanding that each credit reporting agency has an obligation to maintain accuracy within the banking/credit community, and I will fulfill my obligations to work within the credit system as it was designated.
Thank you for your full consideration in this matter.
Sincerely, XXXX XXXX XXXX XXXX
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| 08/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Nelnet Inc ( Nelnet Bank ) and subsidiaries XXXX XXXX XXXX agree to comply with their Company 's disclosure controls and procedures ( as defined in Rules 13a-15 ( e ) and 15d-15 ( e ) under the Securities Exchange Act of 1934 ). Furthermore, in accordance with responsibilities for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting. Accompanied by their managements report on Internal Control over Financial Reporting. Nelnet Inc and subsidiaries agreed to be responsible parties to their companies internal control over financial reporting. With acknowledgment that Nelnet Inc and subsidiaries are considered a public accounting firm registered with the XXXX and that they are required to be in compliance with with the U.S. federal securities laws and the other applicable rules and regulations of the Securities and Exchange Commission and the XXXX. Particularly, XXXX XXXX XXXX Chief Executive Officer ( Principal Executive Officer ) XXXX XXXX XXXX Chief Executive Officer ( Principal Executive Officer ) XXXX XXXX XXXX XXXX XXXX XXXX Chief Financial Officer ( Principal Financial Officer and Principal Accounting Officer ). All of which agreed Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated as XX/XX/XXXX. Per Nelnet Inc XXXX annual reporting each individual was aware and understood that they are subject to federal and state consumer protection, privacy, and related laws and regulations. Some of the more significant federal laws and regulations include : The Higher Education Act, which establishes financial responsibility and administrative capability requirements that govern all third-party servicers of federally insured student loans The Telephone Consumer Protection Act ( TCPA ), which governs communication methods that may be used to contact customers The Truth-In-Lending Act ( TILA ) and Regulation Z, which govern disclosures of credit terms to consumer borrowers The Fair Credit Reporting Act ( FCRA ) and Regulation V, which govern the use and provision of information to consumer reporting agencies The Equal Credit Opportunity Act ( ECOA ) and Regulation B, which prohibit discrimination on the basis of race, creed, or other prohibited factors in extending credit The Servicemembers Civil Relief Act ( SCRA ), which applies to all debts incurred prior to commencement of active military service and limits the amount of interest, including certain fees or charges that are related to the obligation or liability The Military Lending Act ( MLA ), which protects active-duty members of the military, their spouses, and their dependents from certain lending practices The Electronic Funds Transfer Act ( EFTA ) and Regulation E, which protect individual consumers engaged in electronic fund transfers ( EFTs ) The Gramm-Leach-Bliley Act ( GLBA ) and Regulation P, which govern a financial institutions treatment of nonpublic personal information about consumers and require that an institution, under certain circumstances, notify consumers about its privacy policies and practices The General Data Protection Regulation ( GDPR ), a European Union ( EU ) regulation which places specific requirements on businesses that collect and process personal data of individuals residing in the EU, and provides for significant fines and other penalties for non-compliance13 The California Consumer Privacy Act ( CCPA ) and California Privacy Rights Act ( CPRA ), which enhances the privacy rights and consumer protection for residents of California The Coronavirus Aid, Relief, and Economic Security Act ( the CARES Act ), which provides temporary relief measures for federal student loans held by the Department, as a result of the COVID-19 pandemic The Federal Bankruptcy laws Title 11 of the U.S. Code, which provides for the reduction or elimination of certain debts The Electronic Signatures in Global and National Commerce Act ( ESIGN ), which allows the use of electronic records ifthe consumer has affirmatively consented to such use and has not withdrawn such consent Laws prohibiting unfair, deceptive, or abusive acts or practices ( UDAAP ). Various laws, regulations, and standards that govern government contractors. Under the TCPA, plaintiffs may seek actual monetary loss or damages of {$500.00} per violation, and courts may treble the damage award for willful or knowing violations. Nelnet Inc also understood The Dodd-Frank Wall Street Reform and Consumer Protection Act ( the Dodd-Frank Act ) established the Consumer Financial Protection Bureau ( CFPB ) , which has broad authority to regulate a wide range of consumer financial products and services. Also agree to comply to the Securities Exchange Act of 1934 because Nelnet and subsidiaries or their Companies ( student loan servicing business ) would be subject to CFPB supervision and oversight authority. Nelnet Inc and subsidiaries also stated they understood if their companies do not follow these guidelines with applicable laws, regulations, or requirements, it could : ( i ) lose one or more of its licenses or authorizations, ( ii ) become subject to a consent order or administrative enforcement action, ( iii ) face lawsuits ( including class action lawsuits ), sanctions, or penalties, or ( iv ) be in breach of certain contracts, which may void or cancel such contracts. Nelnet indicated on page 15 of their 10 k sec filing that they understood that their companies higher education institution clients are subject to the Family Educational Rights and Privacy Act ( FERPA ) which protects my privacy of student records. Nelnet Inc knowingly admitted that their clients disclose certain non-directory information concerning their students to the company, including contact information, student identification numbers, and the amount of students credit balances pursuant to one or more exceptions under FERPA. Additionally, that they are indirectly subject to FERPA, which states that they may not permit the transfer of any personally identifiable information to another party other than in a manner in which an educational institution may properly disclose it. Furthermore, understanding that a breach of this prohibition could result in a five-year suspension of the Nelnet Inc and subsidiaries access to the related clients records. Nelnet Inc and subsidiaries may also be subject to similar state laws and regulations that restrict higher education institutions from disclosing certain personally identifiable student information. Per my understanding. Additional regulations include Nelnet Bank is subject to federal and state consumer protection, privacy, and related laws and regulations. In addition to having to comply with the majority of laws and regulations addressed in the Loan Servicing and Systems section, there are additional laws and regulations Nelnet Bank must follow. Some of the more significant laws and regulations applicable to Nelnet Bank include : Regulation W and Federal Reserve Act Sections 23A and 23B, which prevents losses to a bank resulting from affiliate engagement and transfer of a banks federal deposit insurance safety net to an affiliate Community Reinvestment Act, which encourages depository institutions to help meet the credit needs of the communities in which they operate Federal Trade Commission ( FTC ) Act, which prevents unfair or deceptive acts or practices and ensures consumer privacy ( including the Telephone Sales Rule, FTC Guides Concerning the Use of Endorsements and Testimonials in Advertising, and FTC Policy Statement Regarding Advertising Substantiation ) Regulation O, which places limits and conditions on credit extensions that a bank can offer to its executive officers, principal shareholders, directors, and related interests Right to Financial Privacy Act, which establishes specific procedures that government authorities must follow when requesting a customers financial records from a bank or other financial institution BSA/AML , which specifies the Banks commitment to compliance with the Bank Secrecy Act, Anti-Money Laundering ( BSA/AML ) laws and regulations, including the USA PATRIOT Act, that were enacted to require financial institutions in the United States to assist U.S. government agencies with detecting and preventing money laundering and terrorist financing. Also, subject to the FTCs and the federal banking regulators privacy and information safeguarding requirements under the GLBA. Per the 10k sec filing GLBA requires financial institutions to periodically disclose their privacy policies and practices relating to sharing such information and enables customers to opt out of the disclosing institutions ability to share information with third parties. Nelnet Inc agreed to remain in compliance and conformity of GAAP. Nelnet Inc and subsidiaries have not been in compliance and continue to fail to acknowledge, wrongdoing not only in reference to the Securities and Exchange Act of 1934, but also failed to comply FINRAS rules and guidance as a business. Nelnet Inc and subsidiaries has continued to voluntarily violate my privacy and security by not safeguarding my personal information. Instead they choose to share that information with third party vendors. As a whole this company has not lived up to their promises that they agreed to. This organization has violated my privacy rights as a consumer, and misled me by failing to maintain my security for sensitive consumer information, or caused substantial consumer injury. Nelnet Inc has violated Section 5 of the FTC Act, which bars unfair and deceptive acts and practices in or affecting commerce. Nelnet has violated numerous rules, regulations of the agreement of the Securities Exchange Act of 1934, Rule 405 of the Securities Act, Section 13 or Section 15 ( d ) of the Act, and implemented by the Sarbanes-Oxley Act of 2022 ( 15 U.S.C. 7262, the Dodd-Frank Act ), the Public Company Accounting Oversight Board ( PCAOB ) . I am aware that FINRA takes disciplinary actions against firms and individuals for violations of FINRA rules ; federal securities laws, rules, and regulations ; and the rules of the Municipal Securities Rulemaking Board. In addition to Sanctions including restitution, fines, suspensions, and in cases of serious misconduct, bars from the brokerage industry. Nelnet Inc and subsidiaries provided false and misleading information in reference to the my contract that Ive never agreed to nor signed with them. They obtained my information from a third party company that took over. Net lent has not been following the 80/20 rule. Your company is allowed to keep your 20 % and I make my 80 %. I did not authorize nor agree to your company giving my personal information to other companies. Privacy Act of 1974 ( 5 U.S. Code 552a ). The term record means any item, collection or grouping of information about an individual that is maintained by agency, including, but not limited to financial transactions and any information containing my name or identifiable number. Nelnet Inc and subsidiaries did not provide a conditional disclosure.No agency or company shall disclose any record which is contained in a system of records by any means of communication to any person, or to another agency, except pursuant to a written request by, or with the prior written consent of, the individual to whom the record pertains. unless disclosure of the record would be ( 12 ) to a consumer reporting agency in accordance with section 3711 ( e ) of title 31.
Again they need prior written instruction of the individual to whom it relates.
Section 3711 ( e ) of title 31 States ( 1 ) When trying to collect a claim of the Government under a law except the Internal Revenue Code of 1986 ( 26 U.S.C. 1 et seq. ), the head of an executive, judicial, or legislative agency shall disclose to a consumer reporting agency information from a system of records that a person is responsible for a claim if ( E ) the head of the agency has established procedures to ( iii ) get satisfactory assurances from each consumer reporting agency that the agency is complying with all laws of the United States related to providing consumer credit information ; Nelnet Inc have violated not only the Fair Credit Reporting Act but also the Privacy Act of 1974. According to PART 1016 - PRIVACY OF CONSUMER FINANCIAL INFORMATION ( REGULATION P ) 12 CFR 1016.1 Purpose and scope.
( a ) Purpose. This part governs the treatment of nonpublic personal information about consumers by the financial institutions listed in paragraph ( b ) of this section. This part : ( 1 ) Requires a financial institution to provide notice to customers about its privacy policies and practices ; ( 2 ) Describes the conditions under which a financial institution may disclose nonpublic personal information about consumers to nonaffiliated third parties ; and ( 3 ) Provides a method for consumers to prevent a financial institution from disclosing that information to most nonaffiliated third parties by opting out of that disclosure, subject to the exceptions in 1016.13, 1016.14, and 1016.15.
Every company should provide a privacy notice before they furnish any information to my consumer report. Per law 1016.4 Initial privacy notice to consumers required to Provide an Initial notice. It must provide a clear and conspicuous notice that accurately reflects. This was not presented to myself the consumer. This making this illegal. 1 ) Customer. An individual who becomes your customer, not later than when you establish a customer relationship, except as provided in paragraph ( e ) of this section; and ( 2 ) Consumer. A consumer, before you disclose any nonpublic personal information about the consumer to any nonaffiliated third party. 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information ( a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title. 15 U.S. Code 6805 - Enforcement ( a ) In general Subject to subtitle B of the Consumer Financial Protection Act of 2010 [ 12 U.S.C. 5511 et seq. ], this subchapter and the regulations prescribed thereunder shall be enforced by the Bureau of Consumer Financial Protection, the Federal functional regulators, the State insurance authorities, and the Federal Trade Commission with respect to financial institutions and other persons subject to their jurisdiction under applicable law. XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' ( Furnisher of information to credit agencies ) is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' ( Furnisher of information to credit agencies ) the financial institution and the Consumer reporting agencies XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' Your company Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. Privacy Act of 1974 ( 5 U.S. Code 552a ) ly Educational Rights and Privacy Act ( FERPA ) The Family Educational Rights and Privacy Act ( FERPA ) is a federal law enacted in1974 that protects the privacy of student education records. FERPA applies to any-public or private elementary, secondary, or post-secondary school. 20 USC 1232g ( b ).
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| 07/03/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
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Over the last few months I have had a very difficult time in dealing with my student loan financer- Nelnet .
I currently have a student loan balance of XXXX and am on a PAYE repayment plan with a loan recertification date of XX/XX/XXXX.
Submitting my loan recertification paperwork is very important to do in a timely manner. Due to the importance of timely recertification I submitted my recertification application and proof of income on XX/XX/XXXX, XXXX prior to completing my taxes. My husband and I were not yet sure if we were going to file together or separately. I submitted the required income documentation and paperwork stating that we were filing together which of course results in a higher loan payment but my priority at that time was recertifying my loan on time to avoid interest capitalization and I would deal with changing the loan payment later if our filing status changed.
On XX/XX/XXXX, I called Nelnet to explain that I would like to change my filing status to filing separately because that is how we ended up filing. Nelnet sent me a prefilled out form upon my request so that I could resubmit my paperwork since my husband and I had ended up deciding to file separately. NOTE : I was instructed PER ONE OF THEIR EMPLOYESS that this was the correct way to submit this documentation and the application was actually PREFILLED BY ONE OF THEIR EMPLOYEES. I am attaching the prefilled application.
I received a letter XX/XX/XXXX stating that my loan payment would be {$1100.00}. Nothing was wrong at this time as that is the appropriate payment for if my husband and I filed together. I called Nelnet on XX/XX/XXXX to let them know I ended up filing separately and would be resubmitting the paperwork needed for filing separately.
I submitted the required documentation on XX/XX/XXXX via fax which included the prefilled PAYE recertification paperwork stating that we had filed separately. I included a self-certified letter of my income as well as a copy of my husbands tax return which stated that we filed separately. Although not necessary I even submitted my paystubs to ensure they would have everything they could need to recalculate my payment.
XX/XX/XXXX XXXX pm called Nelnet because I got an email that said action was needed. I Spoke to XXXX she said no further action needed and I would not be overdue for re certification, they have all papers needed. I I was led to believe that I had now submitted everything properly to have my loan recalculated in time for the XX/XX/XXXX payment which was when the new payment was to start.
XX/XX/XXXX: - I called Nelnet to follow up and make sure the paperwork was in and that my loan payment had been recalculated to the correct amount ( the amount it should be based on my income and filing separately since all paperwork was in ). The woman I spoke to REPEATEDLY assured me everything was in, it looked good and my loan payment would be about {$410.00}. I told her this sounded incorrect as that was my current payment and due to an increase in my income I should be going up by about a couple hundred dollars. She again assured me everything was good and not to worry.
Since I had been told several times everything was in order and I was very busy with work, caring for my sick mother, and XXXX XXXX obligations, I did not call daily and check my loan status daily as I dont feel that should be necessary.
XX/XX/XXXX : I received an email stating my loan payment would be {$1100.00}. I called Nelnet and told them this was incorrect as my husband and I had ended up filing separately and I had resubmitted the paperwork as I was instructed to to recalculate based on filing separately. The man I spoke with said it looks like the problem was that on the previous application the box for recertification not recalculation had been checked ( NOTE THIS IS THE BOX THAT WAS PREFILLED OUT BY THEIR EMPLOYEE WHO SAID THAT WAS THE CORRECT ONE ). He said just correct that and it would be no big deal, recalculations are done quickly and it may even be done prior to the XX/XX/XXXX payment. He also told me that I DID NOT need to send in my husbands tax information since we filed separately.
When refilling out the paperwork I felt concerned based on the wording that I DID need to send my husbands information so I called Nelnet to check. The person I spoke with said YES, it will not be used in the calculation but it needs to be sent. Somewhere in this conversation it came up that my interest on my loan may capitalize if I submit a payment RECALCULATION request. I said that sounded wrong to me it is not one of the reasons interest capitalized on the PAYE plan and that I have a right to have my payment recalculated to the proper amount without penalty.
I was put through to someone higher who said she just didnt know for sure if my interest would capitalize or not if my payment was recalculated so basically I would just have to wait and see after submitting my request. I said that was unacceptable when I have a nearly {$300000.00} loan and those are not thing I can just wait and see about as it would greatly affect my loan and my finances and future. She put me on hold and checked with someone and came back and said I was correct and a recalculation would definitely NOT cause any interest to capitalize.
I resent all of the paperwork that day, XX/XX/XXXX via email.
I heard nothing so assumed everything was good and thought there was a chance my new payment would be recalculated by XX/XX/XXXX but if not, definitely by XX/XX/XXXX and I was ok with making one month of the higher payment.
As my XX/XX/XXXX payment date approached I had received nothing about a new payment so I called to check in on everything. I was first told that the reason it was wrong was that I was supposed to check the box in the application that said I am married but do not have access to my husbands income information. I said no, that would be lying on a federal form, I check the married box and then later check a box that says we file our taxes separately. She said oh yea, you are right. Then she said the problem was that I had submitted my husbands pre amended taxes that said we filed separately. I took ownership for that mistake and said I would resubmit everything including the correct taxes On this same phone call I asked about the recalculation and interest capitalization because I did not feel confident with the answer previously. This woman then said also your whole loan is to recertify in 2 days so ALL of your interest is going to capitalize. I was nearly in tears at this point and said my account says its due XX/XX/XXXX. She said thats not what she was seeing there and I asked to speak to higher management.
She put me through and that woman said it was ok my loan was ot recertify XX/XX/XXXX. She said she just couldnt say for sure however if my interest would capitalize if my loan payment was recalculated.
I submitted all of the correct paperwork ( at least what I was told was correct ) at that time and told the woman I felt very disappointed in the different information I get every time I speak to someone at Nelnet.
Today, XX/XX/XXXX, I called to check in on the resent information. At first I was told it was wrong because it was turbo tax which was not accepted but then he said actually what I sent was ok.
He then told me that just so I am aware, this would unlikely be recalculated by the XX/XX/XXXX payment. When I was previously told it would be done if I had information in a month early. This would mean another month of making a higher payment that I should based on my income and filing status.
Each time I talk to these people I am told completely different information, some of it causing EXTREME distress- such as saying that my loan is to recertify in 2 days and all of my interest will capitalize when in reality it is not due for another 10 months. Also, going back and forth on telling my that by reCALCULATING my payment to the correct one my interest would capitalize. I have spoken to several upper management who apologize yet do nothing.
I would like my loan recalculating prior to the XX/XX/XXXX payment if possible. This is not and should not be a complicated process and I have spent countless hours trying to deal with a company that truly seems like they have no idea what they are doing and has no appreciation for what it means to have student loan numbers of this magnitude and how small mistakes can contribute to great amount of money in the life on my loan.
I have tried very hard to get the correct information to them in a timely manner but it is not possible when I am consistently told incorrect information. I have been severely mislead several times leading to making 2 months of higher payments than I should be. I feel they have no consequences for providing poor and incorrect information and I, the consumer have to pay the consequences.
These are emails I sent to myself when I realized I should start documenting my conversations with them. Im sorry they are not great, I will from here on out be keeping detailed records of all conversations.
XX/XX/XXXX : spoke to man that said my loan was not recalculated yet because i sent in my husbands tax information which is not needed because we filed separately. I asked to speak to a supervisor. I got on line with __________ she said the problem is that i filled out my application wrong and said I put that I filed jointly. I pulled up my application which is checked that I filed separately from my spouse.She said no you needed to check the bx that says you are married but can not access spouse info. I said that would be lying and I checked the box that said " married ''. She said, oh yea, actually that is ok but the problem is your tax return says you filed together. I agreed that was wrong and said I will send in the correct one.
Then she said my loan re certification date is in 2 days and my interest would capitalize. I said no my recert date is XXXX and i need to talk to a supervisor. I talked to XXXX who said she can not promise my interest would not capitalize with a repayment. I would need to speak with the department of education and that the other person was wrong and my recertification is XX/XX/XXXX, as I said.
XX/XX/XXXX : I talked to someone and he said the reason my payment is high is it was calculated off of my original recert which said filing together so the following paperwork I sent was ignored because it should have been filed as recalculation paperwork. I was told at this time I do not need to submit my spouse 's tax returns Spoke to XXXX Called back to confirm I Do not need to send marks tax returns because the paperwork makes it seem like I do even thought it would be used. The man I checked with said he would check on it and if I don't get paperwork in by XX/XX/XXXX my interest would capitalize. I said my re certification date was XX/XX/XXXX, and I was told by numerous people at nelnet over the last month that my paperwork was complete and in on time and re-certification was ok.
I was put on hold while he followed up on this. He came back and said to send in my spouse 's income. And become I am applying for a lower payment my interested may capitalize. I asked to speak to someone about this.
Transfered.
I recorded this part of the call I have an audio recording that is too large to upload but I can find a way to so do if needed.
XX/XX/XXXX : Talked to lady at XXXX who repeatedly confirmed I am up to date they have everything tHey need and it looks like my payment will be about XXXX. I told her that is my current payment and I thought It should Be going up. I confirmed again all paperwork needed is in and account was up to date and there are no issues XX/XX/XXXX : XXXX pm called nelnet because i got an email that said action was needed. Spoke to XXXX she said no further action needed and I would not be overdue for re certification, they have all papers needed.
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| 07/30/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Hello CFPB, I have been dealing with Nelnet to handle my student loan payments for the last month. Ive been with them for a few years and have never had a problem until now. Last XXXX, I got married, and filed my taxes jointly. When Nelnet calculated my payment, it used both my spouses and my incomes combine, but didnt calculate that my husband also has student loan debt. Currently his loans are in deferment, as he is completing his XXXX XXXX through my employee discount via the University XXXX XXXX. Since renewing my student loan income based payment plan, my payment has jumped 2.5 time more than last year. It is now roughly 19 % of my monthly income. They assumed that I would have my spouses income as disposable that I would be able to use to pay my student loans, which isnt true, as he is also paying for his loans while they are deferred. Ive been trying to explain the situation to them, and have asked them to recalculate but havent been receiving any communication back. My husband has also tried to get in touch with someone in their customer service department, but has been led in circles. They asked that I submit a release form so that my husband is allowed to talk to them about my loans. I have filled out that form and uploaded it to their website. We have both been trying to get in touch with them for the past few weeks. I havent received any communication back, and only Nelnet has been returning communication to my husband, but only to tell him that I need to fill out an information release form. Weve been going in circles. Below are some email exchanges that weve has with Nelnet. Ive removed any sensitive information.
-- -- -- -- -- -- -- -- -- -- -- -- -- -- From : XXXX XXXX XXXX To : " XXXX '' XXXX Sent : Thursday, XX/XX/XXXX, XXXX AM PDT Subject : Income-Based Monthly Payment Help - XXXX XXXX ( XXXX ) Dear Nelnet, I am writing you today to inquire about my current student loan payment. Over the last few years since I graduated, I have been fully employee, steadily making more money with my time and experience. I am currently only making {$39000.00} a year with my current employment. Since XXXX, my payments for repaying my student loans have been between $ XXXX {$160.00}, which has been very sustainable for me. In XX/XX/XXXX, I got married, and this last tax period, I filed my taxes jointly with my spouse. We both have student loan debt combining {$71000.00}. Were both making payments on our student loans. Currently my husband is working on his XXXX XXXX part time, using my spouse education benefit for working at the University XXXXXXXX XXXX. This benefit allows him to pay {$5.00} a credit, however, the actual cost is factored and played on top my taxable income at the end of the year. It is income I dont see or benefit from, though is used against me when tax session rolls around, as well as my student loan payment re-certification.
Using all of this information, my husband and I make a combine income of about {$75000.00}, though some of that total is attributed to my phantom income from the schooling cost. This year, when I re-certified my student loan payment, it used our joint income to calculate everything. My current monthly payment is now {$410.00}, which is 2.5 times larger than my last years payment. My payment now is also 19 % of my monthly take-home income.
I am currently working at the University XXXX XXXX, which qualifies for the Public Loan Forgiveness Program, and I am working on my 10 years. I currently have almost 4 years completed. On top of my Nelnet loans, I also have Perkin 's Loans that don't qualify which I am paying on monthly. That loan amount is about {$4000.00} total. The income-based plans are very reasonable for me, and I wish to stay on them, as well a continue working towards my forgiveness. I would like to have some help in trying to lower my payment, if possible. I know when you calculated my payment amount that you used my spouses income as well. I feel like the use of my spouses income has been used against me to increase my payments. Is there any way to only use my income? I can supply any documentation necessary.
I hope there is something we can do to fix this.
Sincerely, XXXX XXXX Account # : XXXX -- -- -- -- -- -- -- -- -- From : XXXX, XXXX ( XXXX ) Sent : Thursday, XX/XX/XXXX XXXX XXXX To : XXXX Cc : XXXX XXXX Subject : Fwd : xxxxxxxxxx - IDR issue XXXX never received a response from your organization after he submitted your required release.
If he does not receive notice by the end of this week he will file a formal complaint with the Consumer Financial Protection Bureau.
Someone must re-examine your IDR calculations.
XXXX XXXX -- -- -- -- -- -- -- -- -- -- From : XXXX, XXXX ( XXXX ) XXXX Sent : Thursday, XX/XX/XXXX XXXX XXXX To : XXXX Cc : XXXX XXXX Subject : Fwd : xxxxxxxxxx - IDR issue XXXX submitted your online info release today.
-- -- -- -- -- -- -- -- From : XXXX, XXXX ( XXXX ) Sent : Tuesday, XX/XX/XXXX XXXX XXXX To : XXXX Cc : XXXX XXXX Subject : xxxxxxxxxxx - IDR issue ATTN : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WA XXXX XXXX XXXX XXXX Dear Nelnet, My husband recently received notice that his IDR would increase from {$160.00} to {$410.00} beginning in XX/XX/XXXX. A customer service representative explained to him the new payment amount is based on our XXXX Tax Return, specifically our combined income due to filing Married, Filing Joint.
Surely there is a mistake - his IDR increased 251 % with less than one month notice!
I am unsure if your IDR calculator takes my student loans into account while determining my husbands. The attached PDF shows my current balance with XXXX XXXX XXXX.
My IDR is in DEFFERMENT status because I am a STUDENT. However, I try to make payments when I can because this is a good idea.
Please reexamine your IDR calculations for XXXX and respond to him directly on the status of your findings.
Thank you, XXXX XXXX -- -- -- -- -- -- -- -- -- -- On Friday, XX/XX/XXXX, XXXX XXXX PDT, XXXX, XXXX ( XXXX ) XXXX wrote XXXX XXXX, XXXX a formal complaint via the CFPB website tonight.
Nelnet, Check your records. On XX/XX/XXXX your company received confirmation from XXXX to release information. I notified your company and neither of us heard back.
Your company is giving us the run around and its unacceptable.
Get Outlook for XXXX -- -- -- -- -- -- - From : Nelnet Customer Solutions XXXX Sent : Friday, XX/XX/XXXX XXXX XXXX To : XXXX, XXXX ( XXXX ) Subject : RE : Re : Dear XXXX XXXX , Thank you for contacting Nelnet.
Thank you for contacting Nelnet regarding XXXX student account.
In order for Nelnet to release account information, we must first receive their written permission. Click the link provided below to access Nelnets Request for Authorization form online.
https : //www.nelnet.comXXXX Please resubmit your inquiry once XXXX has provided us with their written permission.
Were here for you when you need us. If you have any questions, please call us at XXXX or visit Nelnet.com.
Sincerely, XXXX XXXX.
Your Nelnet Customer Service Team -- -- -- -- -- -- -- -- XXXX XXXX XXXX XXXX Dear Nelnet, My husband recently received notice that his IDR would increase from {$160.00} to {$410.00} beginning in XX/XX/XXXX. A customer service representative explained to him the new payment amount is based on our XXXX Tax Return, specifically our combined income due to filing Married, Filing Joint.
Surely there is a mistake - his IDR increased 251 % with less than one month notice!
I am unsure if your IDR calculator takes my student loans into account while determining my husbands. The attached PDF shows my current balance with XXXX XXXX XXXX.
My IDR is in DEFFERMENT status because I am a STUDENT. However, I try to make payments when I can because this is a good idea. When my payments resume, they will be about {$280.00} a month.
Please reexamine your IDR calculations for XXXX and respond to him directly on the status of your findings.
Thank you, XXXX XXXX Get Outlook for XXXX -- -- -- -- -- -- -- From : Nelnet Customer Solutions XXXX Sent : Thursday, XX/XX/XXXX XXXX XXXX To : XXXX, XXXX ( XXXX ) Subject : RE : Fwd : Dear XXXX XXXX , Thank you for contacting Nelnet.
The requested information below is necessary to meet federal privacy guidelines on the borrowers federal student loan account. Once we receive all the necessary information, we will be pleased to review your inquiry. Please reply to this e-mail and include the following : 1 ) Borrowers nine-digit Nelnet account number or Social Security number 2 ) First and Last Name of borrower 3 ) Date of Birth of borrower Please restate your question or concern so we have everything we need to effectively research and respond to you in a timely manner.
Were here for you when you need us. If you have any questions, please call us at XXXX or visitNelnet.com.
Sincerely, XXXX XXXX Your Nelnet Customer Service Team XXXX never received a response from your organization after he submitted your required release. If he does not receive notice by the end of this week he will file a formal complaint with the Consumer Financial Protection Bureau.
Someone must re-examine your IDR calculations.
-- -- -- -- -- -- -- On Monday, XX/XX/XXXX, XXXX XXXX PDT, Nelnet Customer Solutions XXXX wrote XXXX Account : XXXX Dear XXXX, Thank you for contacting Nelnet.
The IBR is calculated by taking your Adjusted Gross Income ( AGI ), subtracting the Poverty Guideline Amount ( PGA ) for your state, then multiplying this number by 0.15. Then finally dividing that number by 12. This will give the approximate monthly payment amount.
Formula : * For example : Your AGI is {$40000.00} and for your family size the PGA is {$17000.00}, so your monthly payment would be : *This monthly payment amount would be prorated across all of your active federal student loans in a repayment status, including loans not serviced by Nelnet .
Poverty Guideline Amount : This is the figure for your state and family size from the poverty guidelines published annually by the U.S. Department of Health and Human Services ( HHS ). If you are not a resident of a state identified in the poverty guidelines, your poverty guideline amount is the amount used for the 48 contiguous states.
The REPAYE is calculated by taking your Adjusted Gross Income ( AGI ), subtracting the Poverty Guideline Amount ( PGA ) for your state, then multiplying this number by 0.10. Then finally dividing that number by 12. This will give the approximate monthly payment amount.
Formula : * For Example : Your AGI is {$40000.00} and for your family size the PGA is {$17000.00}, so your monthly payment would be : *This monthly payment amount would be prorated across all of your active federal student loans in a repayment status, including loans not serviced by Nelnet .
Poverty Guideline Amount : This is the figure for your state and family size from the poverty guidelines published annually by the U.S. Department of Health and Human Services ( HHS ). If you are not a resident of a state identified in the poverty guidelines, your poverty guideline amount is the amount used for the 48 contiguous states.
We hope you find this information helpful. If you have any questions, please call us at XXXX or visit Nelnet.com.
Sincerely, XXXX XXXX.
Nelnet -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- The information contained in this message is confidential proprietary property of Nelnet , Inc. and its affiliated companies ( Nelnet ) and is intended for the recipient only. Any reproduction, forwarding, or copying without the express permission of Nelnet is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to this e-mail.
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| 05/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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In XXXX my federal student loans were XXXX due to XXXX. I was under evaluation for XXXX XXXX. I have substantial overhead of a business and medical nature, as I must have some additional income beyond my meager social security XXXX check, to pay for healthcare-related expenses that are keeping me XXXX. When I wasnt stable enough to consult formally, I bartered with healthcare providers and an XXXX research organization in exchange for XXXX XXXX products ( many not available elsewhere ) and healthcare services like XXXX. It didnt earn income most of the time and occasionally I consulted or freelanced on top of it to get out of dire needs. As a result, Nelnet ( my student loan servicer ) repealed my student loan discharge in XXXX on the basis of excess gross income. Thats absurd. I am a 1099 sole proprietorship who pays business overhead ( things like flight and research costs ) and healthcare expenses. Its not gross personal income. All I needed to do is establish hardship into the future ( which I did in follow-up online submissions at their request ). I was living in poverty off and on for years, mostly between year-end XXXX to mid XXXX.
I appealed as soon as I could but I was XXXX and my receipts were not stored with me. By the end of the year, I uploaded all receipts for overhead expenses ( business-travel, office, and healthcare and XXXXaccessible associated expenses ). Nelnet asked for more documentation spanning additional years to establish hardship. I did so, and proved that I had been XXXX XXXX XXXX for several years ( end of XXXX to XXXX evidence was provided, although I was displaced through part of XXXX until I took anotheXXXX XXXX XXXX XXXX that was work-from home and would accommodate my XXXX ). I uploaded the second batch of documentation files to Nelnet and took a screenshot, just as I had done before, to the student loan discharge account they create for me. Without responding to my appeal, they closed the account. I was assured a response and waited several years for a response ( paying the last bit of money in my procession, while XXXX, to keep a XXXX XXXX just to hear from them but they never responded, despite assuring me ). They closed my account and turned it back over to the USDE who gave me an income-sensitive forbearance in XXXX while I awaited Nelnets response. It never happened. Eventually, I had to close my mailbox and the last I checked mail was XX/XX/XXXX.
Meanwhile, my 1-year forbearance with USDE could not be renewed because I no longer had a mailing address and virtually no family or friends in my life at the time. I called USDE on my sisters phone because I eventually couldnt afford much of a phone plan at times ; I begged them but they refused to help me in any way to make payment arrangements or forbearance ( because I didnt have a mailing address ). I asked to speak to a manager and she argued with me for XXXX minutes saying that they dont help XXXX who do not have a formal mailing addresses. My late uncle would not let let receive a letter at his house ever, but especially in XXXX because he had XXXX and couldnt open mail himself. I was there briefly during my sisters second XXXX XXXX / XXXX XXXX to help her and her XXXX baby.
I have had extraordinary circumstances and hardship at times. I have faced XXXX in XXXX ; then, my temporary apartment I was staying in was vandalized ( ransacked ) and deemed unsafe on top of it. That was the just the first time I dealt with XXXX during the evaluation period. I took a less-than-XXXX-hour XXXX position for 3 months at the end of XXXX and one month at the beginning of XXXX ( to cover out-of-pocket paid handicap housing and healthcare expenses ). The money went to XXXX XXXX housing expenses which are exorbitant, as well as the research products and over-the-counter health products and extensive prescribed diet that have kept me XXXX When I was consulting ( out-of-town ), the storage unit company had a whole in the roof and my items suffered water and mold damage which accrued additional expenses. I was XXXX again in XXXX, when I had to abandon over XXXX of property. I briefly took a job ( 2 months of low wages that only covered my health products and transportation and moving expenses ) in XXXX and then just a few hours of XXXX later in her year but I required office space which costs money.
Saving my life has been work and it has required living overseas or living in a hostel, sleeping daytime in a XXXX XXXX XXXX XXXX at timesjust to afford healthcare I have letters of medical necessity for XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX and a statement stating that malpractice contributes to additional expenses out-of-pocket expenses for me ( I am denied services in mainstream medicine except in out-of-pocket care and the XXXX XXXX were caught covering my XXXX and XXXXXXXX XXXX ; I had to pay for XXXX XXXX and at times leave the state to prove what was going on ; I contacted the FBI more than once and the medical board promised they would let me submit everything electronically and they never responded to me either ). I am also being harassed and set up by a law firm ( it took me years to discover who it was ) but a woman obsessed with finding my private medical and lifestyle info revealed it to me after I called her out on it and for knowing things about me that I never told her. I was then threatened by another one of their investigators ( who they hired at my hostel ) after the man became infuriated that I would not discuss anything with him ( he said he was getting paid to XXXX XXXX XXXXXXXX ) ; its been going on for years, most recently being followed by a man accusing me of stealing my own bag and following me into XXXX ( he led into XXXX after me saying, hey, wait, you did we we were going to XXXX XXXX XXXX XXXX XXXX XXXX XXXX together. I have contacted the police and FBI over it. The FBI must be very busy and the police say there are no resources to help me. The investigators continuously break into my accounts and keeping up with cyber security is a near full-time job. I have been grabbed and blocked on the sidewalk by these detectives. My sister, who now lives with, can confirm some of the cyber security and XXXX issues. It started in XXXX following malpractice when I had a XXXX XXXX ( less than 2 weeks following XXXXXXXX XXXX ) and was drinking contaminated well water ( multiple chemicals ) in XXXX and the town closed my well. My case was highly unusual because of a XXXX XXXXXXXX and was overseen by a physician named XXXX XXXX ( who worked hard to cover it ) as well as XXXX XXXX who XXXX me over and over at XXXX XXXX until I almost XXXX XXXX and they were forced to admit me to the hospital ; I was violently XXXX I suddenly found myself being followed and each year the harassment gets more invasive ( especially when I had to live in hostel dorms because there was no way to get away ). However, the malpractice was not limited to XXXX XXXX and extended into their affiliate hospitals. This is not a delusion of grandeur. My malpractice is written about by my other physicians ( private pay ) and I can submit the letters.
In XXXX, I discovered that key files were misplaced and my taxes were in a trash bag ( by my former personal assistant who assured me everything was still there but re-arranged ). I eventually discovered that my assistant had taken key legal evidence ( medical and legal records, many meant for the district attorney because my gas pipe had been cut in XXXX in XXXX and I was determined by XXXX XXXX XXXX XXXX to be sabotage ; it also contained my USDE file ; 2 tax years were stolen too but I had scanned the receipts prior ).
In XXXX, I was finally able to get a mailing address again ( XXXX XXXX XXXX and I hired a new assistant to help me get the remainder of my files to new storage. I provided the mailing address to USDE and Nelnet but they both ignored me. USDE turned my account ver to collections. I tried to get a payment plan but they would not allow me to on the basis that I put our old family lawyer on my account to investigate the issues with Nelnet. Because I added his access to my USDE account, the collections agency said they were not obligated to communicate with me or make a payment plan. But, the lawyer was too busy to help me. I asked the collection agency to put this policy in writing and they said they would not.
I XXXX pretty badly from XXXX XXXX among other things and my doctor ( who cost me over {$800.00} for the year ) re-discharged my student loans in early XXXX. I sent the letter and forms ( forwarded directly from my doctor ) to Nelnet using the email address they provided on their discharge form. It was from an email address I have had for years but it was new to Nelnet because they old email address they ignored for years AND I dont use it any more. I had problems with the old email.
Nelnet sent an automated response to the new email address saying the would respond to my submission. They never did. I had to contact them after they waited over 8 months to follow-up on my new discharge forms. When they did respond, they said my doctor would need to provide new forms because the date was beyond three months. I said, its older than 3 months because they ignored the submission and their request was irrational. They acknowledged my change of address but not mail new email address. But, they insisted I needed re-resend the forms over which pushes out the discharge date and incurs more penalties and fees and interest. Meanwhile my doctor was XXXX with XXXX XXXX and I dont have the heart to bother him. His office is many months behind on paperwork and still havent responded to documentation requests.
Finally, after ignoring my change of information for over a year, they finally updated my email address. I thanked them and then requested that they acknowledge my prior student loan discharge submission ( from XXXX ) and provide a transcript of my student loan account and a transcript of my customer service interactions. They are ignoring that email.
I have tried to file a complaint with USDE and the website wouldnt let me ( see uploaded documentation ) more than once! I also tried to file a discrimination complaint against USDE and the agency overseeing government discrimination wouldnt help me but wouldnt tell me who could help me. During Covid I was sent emails that penalties and interest would be deferred but the collections agency would not. I have XXXX in interest and penalties and ruined credit.
They continued to request my contact info over and over like I didnt provide it over and over. See emails.
On XXXX, the USDE sent me an email asking if I wanted to place my loans in deferment and hit reply with a yes if so. I did but they ignored the request. See email screenshot included.
Meanwhile, penalties, fees, and interest compiles. My credit is ruined. Its not right.
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| 10/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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To whom it may concern, I am about to apply for Public Service Loan Forgiveness ( PSLF ), however I have a significant issue as it relates to income recertification and my current servicer that I think would be easiest to resolve prior to my transferring to XXXX upon submitting my PSLF application. As someone in the process of applying for PSLF, I felt I was provided misleading information by my loan servicer, My Great Lakes, which resulted in an increase in my IDR payment plan from {$0.00} a month starting XX/XX/XXXX to {$450.00} a month, and they continue to provide me conflicting information each time I contact them. Unfortunately, in my efforts to resolve this issue with My Great Lakes directly, they have declined to provide any clear and convincing evidence my issue has been ( or will be resolved ). They have provided misleading instructions and conflicting responses towards resolving my issue multiple times ( as detailed below ).
My Great Lakes in their prior email instructions to me from XXXX and as instructed on various parts of their website, instructed that I was required to recertify my income annually to keep my Income Driven repayment plan ( IDR plan ; required to be eligible for PSLF ) while simultaneously omitting key information from me that income recertification was *not required this year, * rather at the earliest it needed to be done was XXXX XXXX something I found out by chance using social media rather than from my loan servicer. Please see attached emails and attached web pages from My Great Lakes, consolidated to one document for each, all of which explicitly state I must recertify each year to maintain my IDR plan while also making no reference to inform borrowers this was not required until at earliest, XX/XX/XXXX. Relevant text is highlighted for ease of reference and relevant documents are titled : " XXXX IDR application and income recertification '' and " My Great Lakes Webpages. '' Moreover, when navigating to studentaid.gov to recertify as directed by my servicer, there is no mention on the recertification webpage either to inform borrowers of the updated guidance that it is not required until at earliest XX/XX/XXXX, rather the opposite which is outdated ( see document from studentaid.gov webpage and relevant highlighted text for ease of reference, Apply for or Manage Your Income-Driven Repayment Plan _ Federal Student Aid ).
After it recently came to my attention that I had been misled by my servicers instructions to recertify 1 year earlier than necessary, which was not required and subsequently increased my monthly payment while trying to pursue PSLF, I called My Great Lakes on XX/XX/XXXX requesting that I be returned to my previous IDR payment plan as I was provided false information.
The customer service representative on XX/XX/XXXX ( whose name I do not recall but who was very understanding of the situation ) spoke to their supervisor on how I could be helped and they returned back saying their supervisor ( name not provided ) had told them my only recourse was to return to studentaid.gov and to resubmit a new income recertification saying my income was {$0.00}. This did not sound appropriate but in case they were right I went to studentaid.gov to submit a new recertification and as previously thought, this would be fraudulent. So the next day I called My Great Lakes back ( XX/XX/XXXX ) and spoke to a different representative, XXXX, to discuss the removal of the unnecessary early income recertification and explained to her what I was instructed to do on XX/XX/XXXX, reportedly by a supervisor, was not permissible due to fraud. In a rather confusing interaction I can not rationally explain, XXXX said she could help me but in order to do so I needed to reconfirm information I had provided in the income recertification I wanted removed and that she could not proceed in helping me without this reconfirmation ( she also would not explain why she needed this information again which she already had and I told her I did not know the information off the top of my head and to reference the information she already had ). She then proceeded to tell me she manually calculated my payment ( $ XXXX unchanged from the income recertification I wanted removed ) and this number was calculated based on the information that was in the income recertification I wanted removed. Confused, as this was not what I had asked for and she did not help me as she had previously said she could, I asked instead to speak directly with a supervisor.
I then spoke with a supervisor named XXXX, who said she can not accommodate my request. She stated instead, I had been notified by email from My Great Lakes regarding extension of the student loan pause and the income recertification. As I had read all of my emails from My Great Lakes and having never read such an email, I asked for this reported email to be resent so I can confirm this information as accurate, but she said it can not be resent ( no reason provided ). I then inquired about the name ( s ) and date ( s ) of said email ( s ) that were reportedly sent, but she then told me she could not provide me this information or the exact details of what was in these reported emails as she did not know that information; including if there was even any notification to borrowers that the income recertification was not required annually. I subsequently searched my email inbox for *all* emails received from My Great Lakes from XXXXpresent and I could not find any email that mentioned that income recertification was not required until at earliest XX/XX/XXXX as XXXX implied initially. I did find an email from My Great Lakes in XXXX titled, Extension of your student loan flexibilities, which she said sounds like the correct email however at no point in that email did it provide any information to suggest income recertification was delayed, let alone till XX/XX/XXXX ( see attached email, " Important XXXX XXXX extension of loan '' for said email ). When I mentioned this not being in that email which she had thought was correct, she continued to not be able to provide me any email or information on these reported emails from My Great Lakes that updated borrowers about income recertification no longer being required annually, just that the pause on payments had been extended. She then stated actually the information regarding income recertification not being required until at earliest XX/XX/XXXX was never communicated to me due the chaotic situation as it relates to student loans which necessitated that My Great Lakes maneuver flexibly given the evolving guidance from the Biden Administration ( unlike before when she said My Great Lakes did communicate this to me but could not provide me with said email nor could I find it ). Due to the chaos accompanying the student loan pause/being provided misleading information, I requested My Great Lakes grant me the same level of flexibility given their instructions on recertification were never updated to reflect such changes, however she declined to accommodate without reason. In ending the conversation, I requested to be provided with my customer service history/notes for my record, however, XXXX refused and instead informed me I must have a lawyer submit this request in writing to even be considered.
Given My Great Lakes had been providing me conflicting information, I called back again on XX/XX/XXXX, and I spoke to XXXX who then stated I can obtain my customer service history/notes, unlike what XXXX had said. She then returned stating she was wrong and unable to. She did say I *can* have my most recent income recertification removed as I had been requesting as long as the recertification was within the last XXXX years, however she advised me not to do this as this would increase my monthly payments, however she was unaware of the recertification deadline being moved back to XX/XX/XXXX and I clarified my prior monthly payment plan would be {$0.00} per month until my income needed to be recertified at XX/XX/XXXX. After discussing further, she said she will have the most recent recertification removed and this request will take ~15 days to process. She stated I should receive a receipt of this request by email within 7-10 days and she has never heard of these types of requests ever being rejected.
On XX/XX/XXXX, after having never received any receipt regarding my request, I called My Great Lakes again and I spoke with XXXX XXXX ' She stated she did not see any request to remove my most recent income recertification, rather she saw a request was sent on XX/XX/XXXX to reuse the income recertification from XX/XX/XXXX ( the opposite of what I requested which was to have the XX/XX/XXXX income recertification removed ). Paraphrased, she said she will submit another request to have the most recent income recertification from XX/XX/XXXX be removed and for me to be placed on my prior IDR plan from XX/XX/XXXX until my income was required to be recertified again at the earliest, XX/XX/XXXX. She stated she submitted the request at XXXX pm eastern time, XXXX central time, on XX/XX/XXXX. ' She stated that removal of the income recertification will not be an issue at all and it should take 3-5 days to receive confirmation via message on my My Great Lakes account. As I need to be on an IDR plan to apply for the PSLF, I asked and she confirmed that I will not be removed from my IDR plan ( my specific IDR is called 'REPAYE ' should this matter ), rather I will only have my payment amount be reverted to that of XX/XX/XXXX.
As someone wanting to apply for PSLF, the decision to voluntarily increase ones monthly payments when pursuing forgiveness when not required is one that only makes sense in the context of being misled, in this case by my servicers email instructions, their website, and the omission of key information updating borrowers on student loan guidance. At no point did My Great Lakes ever provide this information to me, instead misinforming me of my responsibilities as it relates to maintaining my IDR plan, stating that I was required to recertify my income when I was not required to do so which resulted in a drastic increase in monthly payments. Meanwhile, their customer service reps/supervisors have also only provided conflicting information which only serves to confuse and misguide borrowers. Though after contacting them today, XX/XX/XXXX, and being told they will remove the income recertification from XX/XX/XXXX and place me back on my payment plan from XX/XX/XXXX, they told me the same thing on XX/XX/XXXX which never came to fruition and I can not trust ( or rely on ) any information provided by this servicer or the representatives. I would greatly appreciate this matter looked into and having the same level of flexibility and patience extended to me as I have with them.
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| 08/13/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
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My story is like most stories held by others who are anxiously awaiting Public Service Loan Forgiveness. I was the first in my family to attend college and I went on to pay my own way through XXXX and XXXX school at two of the top universities in Ohio.
As a kid growing up in the city of XXXX, I always knew I wanted to help people and make a difference ; but I didnt know exactly what career path that would lead me to. I XXXX from the University of XXXX in XXXX with a XXXX in XXXX and I was one of the first students to receive a XXXX in XXXX & XXXX Studies. I knew I had to pursue XXXX school if I wanted to be employed and afford to live on my own. I immediately entered XXXX XXXX XXXX XXXX XXXX XXXX school and worked diligently for two years to receive a XXXX XXXX and XXXX XXXX XXXX license.
Knowing I was XXXX during the Great Recession, I acted quickly to find ways to manage my looming amount of student loan debt. I was entering the XXXX XXXX field where my first job was starting at {$26000.00} with long hours and unsafe conditions. Unlike many of my fellow classmates, I didnt have financial assistance available from my parents or other means to pay for my education. I was fortunate to have an aunt who allowed me to live with her for many years in order for me to be able to afford my monthly student loan payments and also continue to provide financial support to my aging parents.
I found the PSLF program my last year of XXXX school and immediately had my eligible loans consolidated, entered an Income Based Repayment Plan and made every monthly payment. I spoke with the loan companies and the Department of Education regularly to ensure I was correctly enrolled and waited as patiently as I could for details to arise about how the PSLF would work. Once more information became available regarding the PSLF, I completed paperwork and submitted it to ensure that I was maintaining my eligibility for this program.
Over the last ten years, I have worked at five different places of employment, all of which have met the qualifications for PSLF. I have submitted all necessary paperwork, often multiple times due to the mishandling of documents by the loan servicer. I made numerous calls to clarify and correct information and to verify I was still eligible and on the path for PSLF. I have never deferred, defaulted or missed a single loan payment.
Not all public service jobs are alike. In the XXXX XXXX field, the employment opportunities are often long hours, low pay, and high stress which leads to compassion fatigue, secondary trauma and burnout. Ive read many articles related to the hardships people are facing due to misleading information about PSLF. Stories from doctors, lawyers, teachers and others. I want someone to be sure to tell the story of social workers.
In these last ten years, I worked in residential treatment facilities, major healthcare systems, public education, and government offices. I have worked with children who experience XXXX XXXX and XXXX XXXX, XXXX XXXX families, individuals fighting XXXX and our aging population. I have developed trauma therapy curricula for children with XXXX, wrote policies to prevent interpersonal violence in schools, and led innovative programs to address the opioid crisis in our communities. I did this work because I have an unwavering belief my purpose is to serve. I did this work because I have seen how our systems continue to fail and harm our neighbors, schools and communities.
I didnt go into this field to make money or even with the knowledge that PSLF was an option. I did it to pursue my purpose to serve and try to use my gifts to influence change. And honestly, that mission has come at a cost due to the amount of sacrifices I have made to maintain my eligibility for this PSLF. Sacrifices that look like forgoing better paying job opportunities, not building a substantial savings account to buy a home, and staying in jobs where I have been physically assaulted.
Ten years ago, I XXXX with my XXXX degree and started this PSLF journey. That passion fueled, service driven woman who was ready to work hard and change systems is worn down by a series of failed promises. The year I have been waiting for has come and I unfortunately do not know what lies ahead. I have completed all the necessary steps for the PSLF and have been informed over the last several months by the Department of Education that they are now manually counting my payments to determine my eligibility. They state this could take up to a year to complete. I have called relentlessly over these last ten years, took names and employee ID numbers, received different confirmations and various stories related to the fate of my student loans. I have watched them lose my paperwork several times thus delaying processing. Because of the high interest rates, my total loan amount is reaching well over {$100000.00}.
But I dont have any answers. The Department of Education has informed me this week that they do not either. They are unable to give me any information related to my PSLF status and if I will even have my loans forgiven. I am so close and yet also so far away from knowing what direction I am going in. I have put off opportunities not only to make more money to support myself but more importantly, to effect change on a bigger level than any nonprofit I have ever worked for. I cant move to fulfill my dreams of living near my family or starting a family of my own in fear of jeopardizing my PSLF eligibility.
My story is like many others who have been working in the XXXX XXXX field and tirelessly pursuing PSLF. Our field cant survive without this kind of loan relief. In a time where we need more social workers we are at great risk of losing an entire industry of helpers. When I speak to students, interns and new hires looking to be in XXXX XXXX or the nonprofit sector, I have to have an honest conversation with them about the risks that come with choosing this career path. Not only do we face the risk of violence, burn out and high stress levels, we also now carry the burden of not knowing if we can financially care for ourselves and our families because of the choice to be of service. For something that should feel like a gift, it is starting to feel more like a punishment.
I hold a lot of privilege as a white woman who has received a XXXX level degree and maintains a successful career. I do not take the opportunity for PSLF for granted and have gone above and beyond to meet the qualifications for this program. If sharing my student loan debt experience can help catalyze change to support others in this field than I want to be sure I use my voice as an instrument of change.
I appreciate you taking the time to listen to my story and I would be grateful for the opportunity to discuss this further.
Timeline Please note : calls were made regularly to verify eligibility for PSLF, paperwork was submitted regularly and on time to prove income for IBR, payments were made monthly with no lapse of time or delay. I have documentation and proof of payment since XXXX.
XXXX XXXX- XXXX from the University of XXXX XXXX XXXXXXXX from Case XXXX XXXX University XXXX XXXX applied for loan consolidation with Direct Loan XXXX XXXXapplication accepted and loans consolidated through Direct Loan with Income Based Repayment ( IBR ) XX/XX/XXXX, XXXX received a letter stating Direct Loan sent me an Income Contingent Repayment ( ICR ) letter in error when I have and continue to be on the Income Based Repayment ( IBR ) plan.
XX/XX/XXXX, XXXXDirect Loan informed me that they were transferring my account to Nelnet XX/XX/XXXX, XXXX-received notice from Nelnet they were putting my loans in forbearance, rectified via the phone that this was an error due to glitches with loan transfer from Direct Loan.
XXXX XXXX Employee Certification submitted to Nelnet XXXX XXXXnotification from Nelnet that my loans are to be transferred to XXXX XXXX XXXX-employee certification submitted to Fed Loan XXXX XXXXEmployee certification re-submitted to Fed Loan XX/XX/XXXX, XXXX-received notice from XXXX XXXX that only employment from XXXX is recognized as certified employment for PSLF. Spoke with representative on the phone that this is an error and still reviewing.
XX/XX/XXXX, XXXXreceived letter from XXXX XXXX stating that I have only made 50 qualifying payments total and that I have 70 more remaining putting me at a PSLF eligibility date of XX/XX/XXXX.
XX/XX/XXXX, XXXX-spoke with XXXXXXXX XXXX regarding letter and was informed this was a blanket letter that went out to all borrowers and that my Employee Certification was approved ( please note I did not receive any kind of electronic or written notification ) and that the final step is to manually county my remaining payments. She stated this could take 1 month to 1 year.
XX/XX/XXXX-Contacted XXXX XXXX to follow up on status of manual recount of repayments. Was informed that my loans are still being recounted and that I should not contact as XXXX XXXX will notify me when the review is complete.
XX/XX/XXXX, XXXX received another update from XXXX XXXX stating they reviewed my application and once again same results, 50 payments made, 70 remain. I contacted them because this was a more detailed letter that stated this year alone I only made six payments when I had the payment record right in front of me on their website. I was informed that if I had payment documentation to upload it to the website because they are very overwhelmed and could use the help.
XX/XX/XXXX, XXXX all ten years of loan payment documentation as well as IRS statements were uploaded to my XXXX XXXX file. I contact XXXX XXXX on XX/XX/XXXX to ensure they received it and they verified they did and they would mark it as escalated.
XX/XX/XXXX, XXXX- received an electronic letter stating During a review of your loans, we removed an Administrative Forbearance that was previously applied to your loans because we received updated information that changed your eligibility. See below for updated details on your impacted loans.
XX/XX/XXXX, XXXX received an email update informing me that my payment count review has been updated and that I am scheduled for PSLF XX/XX/XXXX XX/XX/XXXX, XXXX contacted XXXX XXXX who informed me that my initial payments in XXXX were not under the correct plan so they dont count. She also informed me that payments from XX/XX/XXXX until now have not been counted because I need to resubmit Employee Verification forms. **None of this information has been provided to me in the past and I have had regular if not weekly phone calls with DOE XXXX
XX/XX/XXXX, XXXX error found on employee dates and DOE corrected it and increased the qualified payments to 98 and a PSLF for XX/XX/XXXX. This is still an inaccurate count.
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| 01/25/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
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I am submitting a formal complaint to the appropriate agencies/officers/representatives regarding my student loan servicer, Nelnet, and Nelnet 's processing of my Income Driven Repayment Plan re-certification application resulting in an unnecessary delay causing the accrued interest on my outstanding loans to capitalize. I am seeking the appropriate remedy of reversing the erroneous capitalization of interest to the principal balance of loans.
I submitted the appropriate application, and supporting documentation in a timely manner to Nelnet ; however, Nelnet did not consider my submission of documentation and re-certification application to be complete based on Nelnet 's incorrect interpretation of the application. The incidents outlined below are the most egregious and reflect a pattern of deceptive, predatory, and unfair practices perpetuated by Nelnet that is detrimental to me as the borrower.
I have a student loan balance of approximately {$150000.00} ( now approximately {$170000.00} after the interest was capitalized erroneously. I have been making payments to Nelnet, my student loan servicer, under an income based repayment plan since XX/XX/XXXX. I received notice from Nelnet in late XX/XX/XXXX to certify my income to continue the payment plan by XX/XX/XXXX. I submitted my application as directed using the Income Driven Repayment ( " IDR '' ) Plan Request ( XXXX No. XXXX ) application. The questions I answered instructed me to submit a copy of my most recent federal income tax returns. I effectively completed and submitted the required documentation and information in a timely manner to Nelnet.
On or about XX/XX/XXXX, I received an email from Nelnet with the amount of my upcoming payment ( which I receive monthly emails from Nelnet with payment reminders ) ; however, the amount of the payment was twice the amount of my previous payments and is half of my monthly income. I contacted Nelnet to learn that Nelnet did not consider my documentation sufficient and incorrectly applied the details in my application as Nelnet 's rationale for why Nelnet treated my submission incomplete. The consequence of Nelnet 's failure and unacceptable conduct has capitalized the accrued interest on my student loans that increased my principal balance by approximately {$21000.00} to {$30000.00}. To clarify, Nelnet did not process my submission as required thus, resulting in Nelnet treating my repayments to no longer be under the income based plan, and then also increasing my principal balance by over {$21000.00}.
I have spent countless hours speaking with representatives from Nelnet to resolve this error to no avail. I have also been discovering historical misconduct by Nelnet and a pattern of deceptive, predatory, unfair, and unacceptable practices perpetuated by Nelnet. For instance, during my discussions with Nelnet representatives on this matter, we reviewed the history of my repayments, and I learned that by enrolling in an auto-debit plan several years ago, Nelnet automatically entered me into a forbearance or deferment on XX/XX/XXXX when my payment is due. When speaking with Nelnet, I was advised that while my complaint and dispute is under review, the payment due this month will not be adjusted to the income-based amounts. I made the higher payment anyway because I did not want my loan to be put in forbearance ; however, Nelnet applied a forbearance to my loans for a ONE DAY PERIOD - the reason Nelnet explained was that the auto-debit processes 24 hours behind and did not register on my account before the forbearance designation was added. In other words, this was a failure of the processes within the departments at Nelnet and causes an unnecessary, unmanageable hardship on the borrower. This sham forbearance was NEVER brought to my attention, if I was not discussing the existing dispute ( continued in depth below ), then I would not have discovered this horrific practice by Nelnet. This effect is NOT identified to the borrower and is NOT communicated in a reasonable manner to ensure the borrower is aware of the material impact this may cause.
The nature of the IDR Plan application questions and instructions is described in the following text ; however, another critical defect in Nelnet 's conduct is that I was NOT contacted by a representative, sent an email, nor had a letter sent to me in the mail to notify me of Nelnet 's erroneous determination for me to submit another document in addition to my tax returns to continue processing my IDR application to continue the income based repayment plan.
Further to my earlier point regarding the IDR Application form and the language in the instructions that I detrimentally relied upon, I will identify the section and item number in the application which will be accompanied by critical details that have led to an improper and unacceptable outcome.
For context to the issues described, my husband is serving in the United States Military and is on XXXX XXXX. This point will be relevant to the circumstances explained below.
Section 4a, Item 7 ) What is your Marital Status? '' I selected the option, " married, but can not reasonably access my spouse 's income information - you will be treated as Single. Skip to Item 11. '' Here, I selected this option because I am in fact married ; I am not legally separated. I also chose this option because my husband is stationed outside of the state in which I am currently residing and I am unable to reasonably obtain his income information other than our XX/XX/XXXXjointly filed federal income tax return - this has NOT caused any significant decrease in our income.
Section 4b, Item 11 ) Has your income significantly decreased since you filed your last federal income tax return?
I answered, No which then instructs me to provide my most recent federal income tax return and skip to Section 6.
I answered, no to the above question because my income has NOT significantly decreased since my last federal income tax return. While I do not reasonably have access to my husbands income information while he is on XXXX XXXX, his XXXX XXXX status did NOT cause my income to significantly decrease since my last federal income tax filing.
In other words, the example that is provided below the controlling question reads as potential scenarios that MAY cause income to significantly decrease, but my income did NOT and has NOT decreased significantly when my husband reported for XXXX XXXX in the military. For convenience, I have inserted the exact language in the example : For example, have you lost your job, experienced a drop in income, or gotten divorced, or did you most recently file a joint return with your spouse, but you have since become separated or lost the ability to access your spouses income information?
Therefore, while I am not able to readily access my husbands income information, it has NOT caused our income to significantly decrease since the filing of our last federal income tax return for the taxable year of XX/XX/XXXX that we filed jointly.
Section 6 : Borrower Requests, Understandings, Authorization, and Certification Note that the instructions from Section 4, direct me to skip over to Section 6. Thus, I am not subject to the information in Section 5 which contains instructions for documenting current income that is prefaced with the following language, You only need to follow these instructions if, based on your answers in Section 4, you and your spouse were instructed to provide documentation of your current income instead of a tax return.
To reiterate, the appropriate options that I selected in Section 4 directed me to proceed to Section 6 and to submit my most recent federal income tax filing.
On Page Four ( 4 ) directly below the signature fields, there are instructions and directions as to when a spouse may not be required to sign the form. The text is written as, If you are married, your spouse is required to sign this form UNLESS you are separated from your spouse or youre unable to reasonably access your spouses income information.
As previously stated, my husband is serving in the military and is on XXXX XXXX ; I am unable to reasonably obtain his income information ; however, our income has NOT significantly decreased since our XX/XX/XXXX JOINTLY filed federal income tax return. Therefore, my husband is not required to sign the form.
In summary, I submitted a completed re-certification application, and the proper income documentation as instructed throughout the application. I submitted a XX/XX/XXXX jointly filed federal income tax return to evidence our income which has NOT significantly decreased since that time.
Nelnet claims that they requested additional documentation but I did NOT receive any correspondence by any means ( email, or postal service mail ) to notify me that Nelnet sought a current income document. Irrespective of Nelnets failure to properly notify me of this request, Nelnets request is entirely baseless. There is no reason I would be subject to the additional documentation requirement pursuant to the guidance, and the terms and conditions memorialized in the IDR Plan Request re-certification application.
To conclude, I am respectfully demanding necessary relief that will reverse the capitalization of the accrued interest on my loan, and to adjust any upcoming payments to be calculated based on the principal balance after the capitalized interest is deducted from the principal outstanding balance. This appropriate remedy will reverse the effect of an ERRONEOUS type of penalty imposed by Nelnet when Nelnet caused the accrued interest to be capitalized after Nelnet improperly delayed processing my re-certification on an incorrect basis that is contradictory to the terms, conditions, and instructions featured in the IDR Plan Request form.
Thank you in advance for your consideration and expeditious attention to this time sensitive matter. In addition to any reply via email or postal service, kindly contact me via telephone as I am eager to resolve this issue and want to ensure I receive any correspondence after I did not receive Nelnets purported communication.
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| 11/10/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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|
Web |
|
|
On or around XXXX XX/XX/XXXX Firstmark Services responded to CFPB complaint XXXX regarding a request for an administrative forbearance. In that complaint I cited that statements were not being generated within a twenty-one day period. Firstmark responded by declining my request for an administrative forbearance, claiming there were XXXX ( XXXX ) irregularities for the account that would necessitate any sort of administrative forbearance. Additionally, Firstmark alleged that my payments have been late ten ( XXXX ) times within the past year. They then cited a condition within the XXXX that does not absolve a borrower to pay on the outstanding obligation even when a bill is not received. Rather than address the issues raised Firstmark has resorted to bullying to prevent from taking any action regarding their unfair, unlawful, and abusive acts and practices. Firstmark alleges a request for an administrative forbearance is somehow tied to the timing of my payments, alleging my payments have been late ten ( XXXX ) times within the last XXXX months. That allegation has nothing to do with the request. Nevertheless, Firstmark chose to make such an assertion without acknowledging their own contributory negligence. From XX/XX/XXXX until XX/XX/XXXX Firstmark had been mailing statements to addresses that I do not live at, some of which I have not lived at in over fifteen ( XXXX ) years. While XXXX XXXX claim they do not know about such issues, they have been made aware on at least XXXX ( XXXX ) occasions, as they have been the basis of CFPB complaints XXXX, XXXX, XXXX, directly sent to Firstmark. Moreover, Firstmark has also been notified of it's failure to send statements to the correct address through at least XXXX ( XXXX ) XXXX dispute ( resulting from CFPB complaint XXXX ), XXXX ( XXXX ) XXXX dispute XXXX resulting from CFPB complaint XXXX ), and XXXX ( XXXX ) XXXX dispute ( resulting from CFPB complaint XXXX ) XXXX all of which were filed on or around XXXX XX/XX/XXXX along with CFPB complaint XXXX. Those disputes and their CFPB responses all claimed FM had verified the " accuracy '' of the payment history furnished to the CRAs, when Firstmark knows, or has had reasonable cause to believe they were not sending statements to my correct mailing address. In fact, FM acknowledged they resorted to skip-tracing as a result of an alleged returned piece of mail in their XXXX XX/XX/XXXX response to CFPB complaint XXXX. And, since Firstmark conducted their skip-tracing haphazardly, one piece of mail that is alleged returned caused the system to randomly select another address from some ethereal list of prior addresses. Each subsequent mailing that resulted in returned mail then caused Firstmark 's system to randomly change to a different address where I do not currently reside. Thus, a chain of failures to deliver statements resulted due to a single piece of mail being accidentally returned or lost by XXXX in XXXX. Within the last XXXX ( XXXX ) months I have spoken with a FM customer service representative who stated she'd personally seen FM systems behaving in this manner leading to borrowers not receiving their billing statements. In fact, in their XXXX XX/XX/XXXX response to XXXX, FM alleged they verified the validity of a current mailing address for me in the State of FL, a state I had not lived in since XXXX, claiming no returned mail from that address constituted the address as a valid mailing address for me. Any reasonable individual would conclude verification of an address using FM 's method is a poor method for verifying the current mailing address of an individual because it expects a third-party ( unrelated to the account in question ) to notify the XXXX that XXXX individual does not live at the address to which a statement is mailed. If this were an open-ended account FM 's practice would fail as a reasonable billing error investigation method under 15 U.S.C. 1666. The fact is FM has resorted to skip-tracing WITHOUT verifying the accuracy of the pool of possible addresses and expected that a third-party individual with no interest in the matter would take the time to notify FM and/or XXXX that the borrower no longer resides ( if ever ) at the address. As consequence, a piece of mail sent to an address that is returned causes FM 's system to randomly select another address using skip-tracing, without verifying accuracy, resulting in a cascading effect even after a borrower may have provided and/or corrected information for a current address on one ( 1 ) or more occasions. Now, make no mistake TILA/Regulation Z requires FM to mail periodic statements at steady intervals whose due date is established by that printed on the the first statement generation date when the loan enters repayment ( ). However, that statement must be mailed to the borrower ( at a current mailing address ) in order to establish the first cycle. In my case it is very possible FM mailed a notice that my student loans would be entering repayment, and upon return of that notice, the system resorted to skip-tracing beginning from my first statement. Firstmark may claim the accounts they service are closed-ended accounts and as such those accounts are not subject to the timing of payments requirements specified in 15 U.S.C. 1666 ( b ). Nevertheless the lender, XXXX XXXX XXXX, acknowledges a minimum XXXX ( XXXX ) day interval between the statement generation date and statement due date in their XXXX XX/XX/XXXX response to CFPB complaints { XXXX, XXXX and XXXX }, " you were still provided the required XXXX between our notice date and your first payment due date ''. Firstmark claims the provisions under the original XXXX do not permit a borrower to claim a failure to receive statements as a defense to non-payment on the student loan. And, it is true, as FM points out, there exists language in Section E.2 of the MPN that states " I am not relieved of my responsibility and obligation to make such payments if I do not receive billing statements. and any other written payment notices from you. '' While quoting this provision in their XXXX XX/XX/XXXX response to CFPB complaint XXXX, FM conveniently makes a serious omission in the language of the MPN. The portion of Section E to which FM refers establishes the aforementioned non-receipt of statement provision only after declaring what the lender/servicer must do. In fact, the opening sentence of E.2 reads " During the Repayment Period, you will send me monthly statements, coupons, or other notices that show the amounts of minimum monthly payments and the payment due dates. '' In other words, the opening sentence establishes a borrowers right of notice : to be notified on a monthly basis about the status of their loan account ( s ) such that they may review the payment required for the current billing cycle, and review any payments, charges, and adjustments made to the account since the end of the previous billing cycle. This is all the more important because although the loan in question is a student loan, it has an adjustable interest rate, like an open-ended line of credit such as that attached to a credit card and as such adjusts with the change interest rates set by the Federal Reserve XXXX It then follows that given the XXXX XXXX XXXXcknowledgment of a minimum XXXX ( XXXX ) day interval between statement generation date and statement due-date in response to CFPB complaints { XXXX,, }, and given the MPN Section E.2 obligation of the lender/servicer to send periodic statements on a monthly basis, that although the account in question pertains to a closed-ended account, any reasonable individual would construe the lender would send statements that are compliant with TILA/Regulation Z on a periodic ( monthly ) basis with a minimum duration between statement generation date and statement due date that is not less than twenty ( 20 ) days, which is one ( 1 ) day less than what is required under TILA/Regulation Z for open-ended ( credit card ) accounts. Finally, it is not without mentioning the abusiveness in Firstmark 's response to CFPB complaint XXXX. I am a XXXX individual that manages a XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX. I am also an individual that was XXXX XXXX XXXXXXXX when my loan entered repayment. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX That Firstmark would repeatedly send statements to incorrect addresses and then report missed payments to the CRAs is not only a furnishing of false/misleading/inaccurate information, but is also abusive. I repeatedly notified Firstmark directly through CFPB complaints and through the CRAs of their failure to send statements to my correct address. I also corrected my address on more than one occasion with FM only o have it overwritten due to errant skip-tracing. That after doing such on multiple occasions Firstmark would seek to paint me as " another individual that is habitually unable to pay their bills, '' and then furnish derogatory information to the CRAs, is abusive. The fact is I have done everything I am supposed to do to protect my interests. Yet there is a limit to which I can protect my interests if periodic statements are not mailed to me. Firstmark has engaged in unfair, unlawful, and abusive acts and practices that have harmed me as a consumer, for which the harm is magnified for me as a XXXX individual. At this point Firstmark knows, or has reasonable cause to believe the information they are furnishing to the CRAs is false/misleading/inaccurate under 15 U.S.C. 1681e as result of their engagement in unlawful acts and practices that are prohibited under 12 U.S.C. 5531.
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| 04/28/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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|
Web |
Servicemember |
|
NOTICE OF DEFAMATION, FRAUD, IDENTITY THEFT & RELATED DAMAGES CIVIL SUIT TO NELNET, NELNET , INC., NELNET BANK, NELNET BUSINESS SERVICES, NATIONAL EDUCATION LOAN NETWORK , INC. & ALL SUBSIDIARIES In the State of Maryland, Defamation of character falls into two categories : libel and slander. Libel is a written, including signs or pictures, defamation. Slander is oral, involves speech. " A statement that is merely unflattering, annoying, embarrassing, or that hurts only the plaintiffs feeling is not considered defamatory. '' R. Sack, Libel, Slander and Related Problems ( 5th. edition, 2018 ) ( Vol. 1 ).
To prevail on a defamation claim, a plaintiff must establish the following : 1. That the defendant made a defamatory statement to a third person ; 2. That the statement was false ; 3. That the defendant was legally at fault in making the statement, and 4. That the plaintiff thereby suffered harm.
" A defamatory statement is one which tends to expose a person to public scorn, hatred, contempt or ridicule, thereby discouraging others in the community from having a good opinion of, or associating with, that person. '' Hosmane v Seley-Radtke , 227 Md. App. 11, 20-21 ( 2016 ) Maryland recognizes the distinction between defamation per se and defamation per quod. The determination of whether an alleged defamatory statement is per se or per quod is a matter of law. Determining whether the defamatory statement is per se or per quod is intertwined with the issue of fault. Shapiro v. Massengill, 105 Md. App. 743, 773 ( 1995 ) If the statement is defamatory per se, the plaintiff must prove actual damages if the defendant was merely negligent in making a false statement. Shapiro 105 Md. App. at 774. Damages are presumed, however, when a plaintiff can demonstrate actual malice, by clear and convincing evidence, even in the absence of proof of harm. Samuels v. Tschechtelin, 135 Md. App. 483, 549-550 ( 2000 ). Additionally, a court may take judicial notice if conduct is so egregious and/or injurious in nature. In such an instance, damages are self-evident. M & S Furniture v. De Bartolo Corp., 249 Md. 540, 544, ( 1968 ). For example, a statement which falsely charges a person with the commission of a crime is a case in which the statement is so egregious and injurious in nature, damages are self-evident. If the statement is per quod, then the jury must decide whether the statement carries a defamatory meaning. Shapiro 105 Md. App. at 773. That is, actual damages must be alleged and proved by the plaintiff.
Truth is an absolute defense to defamation. Accordingly, convincing evidence of falsity is required. Other privileges may be asserted in defense of an allegation of defamation, including, but not limited to, opinion or fair comment privileges. New York Times v. Sullivan, 376 U.S. 254 ( 1964 ) In determining fault, public officials must prove by clear and convincing evidence that statements were made with actual malice, i.e., knowledge of falsity or with reckless disregard of whether false or not. In contrast, private individuals use a negligent standard, i.e., failing to act with due care considering the circumstances. Hosmane v Seley-Radtke , 227 Md. App. 11, 21 ( 2016 ) If the defamatory words are actionable per se, the law implies or presumes general damages, but if the words are actionable per quod, the plaintiff has the burden of proving damages.
Compensatory Damages are recoverable. With this type of damages, the injured party may recover only as much as will fairly compensate for the injury sustained.
Compensatory damages may be general or special damages.
Punitive damages are recoverable where fraud, malice, evil intent or oppression has been proven.
NELNET is being negligent and dismissive in its response to my consumer complaint. Pursuant to the FCRA, the Maryland Fair Credit Reporting Agencies Act, the 5th and 14th Amendment to the U.S. Constitution, the Maryland Bill of Rights, Maryland Code ( MD Code ) 5-105 - Assault, libel, or slander ; 8-301. Identity fraud ; 8-303. Government identification document ; 8-304. Report ; and 8-522. Use of simulated documents to induce payment, I demand that NELNET, the U.S. Department of Education, XXXX, and PHEAA provide the following certifying documentation validating the TRUTH and the ACTUAL AMOUNT the disputed debt : 1 ) Copies of ALL five ( 5 ) 30-day delinquent notices that were mailed out to XXXX XXXX, with date stamp of postage mailing, clearly showing how postage was paid, with the specific person and address that it was delivered to and includes delivery confirmation.
2 ) Copies of ALL 60-day delinquent notices that were mailed out to XXXX XXXX, with date stamp of postage mailing, clearly showing how postage was paid, with the specific person and address that it was delivered to and includes delivery confirmation.
3 ) Copies of ALL 229 90-day delinquent notices that were mailed out to XXXX XXXX, with date stamp of postage mailing, clearly showing how postage was paid, with the specific person and address that it was delivered to and includes delivery confirmation.
4 ) The Original PROMISSORY NOTE for ALL Student Loan Accounts, with my Original Signature and/or the IP Address of the computer that was used to sign any documents electronically.
5 ) Disclosure of the Date, Time, Bank, Bank Address, Bank Routing Account Number, and Bank Account Number of the School /College/University that received all of the disputed {$190000.00} of Installment Accounts on my behalf along with any confirmation or transaction numbers associated with any bank transfers and/or direct deposits into all banks and bank accounts which documents that the funds were even disbursed from the Creditor to the Consumer in the first place.
6 ) Proof that the Creditor and/or CRA timely and fully complied with all Federal and State Notice , Service, Reporting and/or Timing requirements associated with both the FCRA and the Maryland Fair Credit Reporting Agencies Act.
7 ) Proof that the Creditor and/or CRA timely and fully complied with 605. Requirements relating to information contained in consumer reports [ 15 U.S.C. 1681c ] regarding this credit account and the disputes of the consumer above and herein.
8 ) Proof that the Creditor and/or CRA timely and fully complied with 605B. Block of information resulting from identity theft [ 15 U.S.C. 1681c-2 ] regarding this credit account and the disputes of the consumer above and herein.
9 ) Proof that the Creditor and/or CRA timely and fully complied with 607. Compliance procedures [ 15 U.S.C. 1681e ] regarding this credit account and the disputes of the consumer above and herein.
10 ) Proof that the Creditor and/or CRA timely and fully complied with 609. Disclosures to consumers [ 15 U.S.C. 1681g ] regarding this credit account and the disputes of the consumer above and herein.
11 ) Proof that the Creditor and/or CRA timely and fully complied with 611. Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] regarding this credit account and the disputes of the consumer above and herein.
12 ) Proof that the Creditor and/or CRA timely and fully complied with 616. Civil liability for willful noncompliance [ 15 U.S.C. 1681n ] regarding this credit account and the disputes of the consumer above and herein.
13 ) Proof that the Creditor and/or CRA timely and fully complied with 617. Civil liability for negligent noncompliance [ 15 U.S.C. 1681o ] regarding this credit account and the disputes of the consumer above and herein.
14 ) Proof that the Creditor and/or CRA timely and fully complied with 618. Jurisdiction of courts ; limitation of actions [ 15 U.S.C. 1681p ] regarding this credit account and the disputes of the consumer above and herein.
15 ) Proof that the Creditor and/or CRA timely and fully complied with 623. Responsibilities of furnishers of information to consumer reporting agencies [ 15 U.S.C. 1681s-2 ] regarding this credit account and the disputes of the consumer above and herein.
If this information is not provided within the next 15 days I plan to file a Civil Suit in the Federal District Courts of Maryland against NELNET, the U.S. Department of Education, XXXX and PHEAA 30 Counts EACH ( representative of the number of instances that information has been INACCURATELY reported regarding Student Loans on EACH Credit Report ) of Defamation, Libel, Identity Theft and Fraud for EVERY false Credit Report from XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and ALL other Credit Reporting Agencies that has falsely reported INACCURATELY on my credit profile using the following calculations : EQUIFAX - NELNET, the U.S. Department of Education, XXXX and PHEAA will be charged 30 Counts EACH for INACCURATELY reporting debt information to this CRA.
XXXX - NELNET, the U.S. Department of Education, XXXX and PHEAA will be charged 30 Counts EACH for INACCURATELY reporting debt information to this CRA.
XXXX - NELNET, the U.S. Department of Education, XXXX and PHEAA will be charged 30 Counts EACH for INACCURATELY reporting debt information to this CRA.
XXXX - NELNET, the U.S. Department of Education, XXXX and PHEAA will be charged 30 Counts EACH for INACCURATELY reporting debt information to this CRA.
XXXX - NELNET, the U.S. Department of Education, XXXX and PHEAA will be charged 30 Counts EACH for INACCURATELY reporting debt information to this CRA.
XXXX - NELNET, the U.S. Department of Education, XXXX and PHEAA will be charged 30 Counts EACH for INACCURATELY reporting debt information to this CRA.
XXXX - NELNET, the U.S. Department of Education, XXXX and PHEAA will be charged 30 Counts EACH for INACCURATELY reporting debt information to this CRA.
|
| 04/28/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
NOTICE OF DEFAMATION, FRAUD, IDENTITY THEFT & RELATED DAMAGES CIVIL SUIT TO NELNET, NELNET , INC., NELNET BANK, NELNET BUSINESS SERVICES, NATIONAL EDUCATION LOAN NETWORK , INC. & ALL SUBSIDIARIES In the State of Maryland, Defamation of character falls into two categories : libel and slander. Libel is a written, including signs or pictures, defamation. Slander is oral, involves speech. " A statement that is merely unflattering, annoying, embarrassing, or that hurts only the plaintiffs feeling is not considered defamatory. '' R. Sack, Libel, Slander and Related Problems ( 5th. edition, 2018 ) ( Vol. 1 ).
To prevail on a defamation claim, a plaintiff must establish the following : 1. That the defendant made a defamatory statement to a third person ; 2. That the statement was false ; 3. That the defendant was legally at fault in making the statement, and 4. That the plaintiff thereby suffered harm.
" A defamatory statement is one which tends to expose a person to public scorn, hatred, contempt or ridicule, thereby discouraging others in the community from having a good opinion of, or associating with, that person. '' Hosmane v Seley-Radtke , 227 Md. App. 11, 20-21 ( 2016 ) Maryland recognizes the distinction between defamation per se and defamation per quod. The determination of whether an alleged defamatory statement is per se or per quod is a matter of law. Determining whether the defamatory statement is per se or per quod is intertwined with the issue of fault. Shapiro v. Massengill, 105 Md. App. 743, 773 ( 1995 ) If the statement is defamatory per se, the plaintiff must prove actual damages if the defendant was merely negligent in making a false statement. Shapiro 105 Md. App. at 774. Damages are presumed, however, when a plaintiff can demonstrate actual malice, by clear and convincing evidence, even in the absence of proof of harm. Samuels v. Tschechtelin, 135 Md. App. 483, 549-550 ( 2000 ). Additionally, a court may take judicial notice if conduct is so egregious and/or injurious in nature. In such an instance, damages are self-evident. M & S Furniture v. De Bartolo Corp., 249 Md. 540, 544, ( 1968 ). For example, a statement which falsely charges a person with the commission of a crime is a case in which the statement is so egregious and injurious in nature, damages are self-evident. If the statement is per quod, then the jury must decide whether the statement carries a defamatory meaning. Shapiro 105 Md. App. at 773. That is, actual damages must be alleged and proved by the plaintiff.
Truth is an absolute defense to defamation. Accordingly, convincing evidence of falsity is required. Other privileges may be asserted in defense of an allegation of defamation, including, but not limited to, opinion or fair comment privileges. New York Times v. Sullivan, 376 U.S. 254 ( 1964 ) In determining fault, public officials must prove by clear and convincing evidence that statements were made with actual malice, i.e., knowledge of falsity or with reckless disregard of whether false or not. In contrast, private individuals use a negligent standard, i.e., failing to act with due care considering the circumstances. Hosmane v Seley-Radtke , 227 Md. App. 11, 21 ( 2016 ) If the defamatory words are actionable per se, the law implies or presumes general damages, but if the words are actionable per quod, the plaintiff has the burden of proving damages.
Compensatory Damages are recoverable. With this type of damages, the injured party may recover only as much as will fairly compensate for the injury sustained.
Compensatory damages may be general or special damages.
Punitive damages are recoverable where fraud, malice, evil intent or oppression has been proven.
NELNET is being negligent and dismissive in its response to my consumer complaint. Pursuant to the FCRA, the Maryland Fair Credit Reporting Agencies Act, the 5th and 14th Amendment to the U.S. Constitution, the Maryland Bill of Rights,
Maryland Code ( MD Code ) 5-105 - Assault, libel, or slander ; 8-301. Identity fraud ; 8-303. Government identification document ; 8-304. Report ; and 8-522. Use of simulated documents to induce payment, I demand that NELNET, the U.S. Department of Education, XXXX, and PHEAA provide the following certifying documentation validating the TRUTH and the ACTUAL AMOUNT the disputed debt : 1 ) Copies of ALL five ( 5 ) 30-day delinquent notices that were mailed out to XXXX XXXX, with date stamp of postage mailing, clearly showing how postage was paid, with the specific person and address that it was delivered to and includes delivery confirmation.
2 ) Copies of ALL 60-day delinquent notices that were mailed out to XXXX XXXX, with date stamp of postage mailing, clearly showing how postage was paid, with the specific person and address that it was delivered to and includes delivery confirmation.
3 ) Copies of ALL 229 90-day delinquent notices that were mailed out to XXXX XXXX, with date stamp of postage mailing, clearly showing how postage was paid, with the specific person and address that it was delivered to and includes delivery confirmation.
4 ) The Original PROMISSORY NOTE for ALL Student Loan Accounts, with my Original Signature and/or the IP Address of the computer that was used to sign any documents electronically.
5 ) Disclosure of the Date, Time, Bank, Bank Address, Bank Routing Account Number, and Bank Account Number of the School /College/University that received all of the disputed {$190000.00} of Installment Accounts on my behalf along with any confirmation or transaction numbers associated with any bank transfers and/or direct deposits into all banks and bank accounts which documents that the funds were even disbursed from the Creditor to the Consumer in the first place.
6 ) Proof that the Creditor and/or CRA timely and fully complied with all Federal and State Notice , Service, Reporting and/or Timing requirements associated with both the FCRA and the Maryland Fair Credit Reporting Agencies Act.
7 ) Proof that the Creditor and/or CRA timely and fully complied with 605. Requirements relating to information contained in consumer reports [ 15 U.S.C. 1681c ] regarding this credit account and the disputes of the consumer above and herein.
8 ) Proof that the Creditor and/or CRA timely and fully complied with 605B. Block of information resulting from identity theft [ 15 U.S.C. 1681c-2 ] regarding this credit account and the disputes of the consumer above and herein.
9 ) Proof that the Creditor and/or CRA timely and fully complied with 607. Compliance procedures [ 15 U.S.C. 1681e ] regarding this credit account and the disputes of the consumer above and herein.
10 ) Proof that the Creditor and/or CRA timely and fully complied with 609. Disclosures to consumers [ 15 U.S.C. 1681g ] regarding this credit account and the disputes of the consumer above and herein.
11 ) Proof that the Creditor and/or CRA timely and fully complied with 611. Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] regarding this credit account and the disputes of the consumer above and herein.
12 ) Proof that the Creditor and/or CRA timely and fully complied with 616. Civil liability for willful noncompliance [ 15 U.S.C. 1681n ] regarding this credit account and the disputes of the consumer above and herein.
13 ) Proof that the Creditor and/or CRA timely and fully complied with 617. Civil liability for negligent noncompliance [ 15 U.S.C. 1681o ] regarding this credit account and the disputes of the consumer above and herein.
14 ) Proof that the Creditor and/or CRA timely and fully complied with 618. Jurisdiction of courts ; limitation of actions [ 15 U.S.C. 1681p ] regarding this credit account and the disputes of the consumer above and herein.
15 ) Proof that the Creditor and/or CRA timely and fully complied with 623. Responsibilities of furnishers of information to consumer reporting agencies [ 15 U.S.C. 1681s-2 ] regarding this credit account and the disputes of the consumer above and herein.
If this information is not provided within the next 15 days I plan to file a Civil Suit in the Federal District Courts of Maryland against NELNET, the U.S. Department of Education, XXXX and PHEAA 30 Counts EACH ( representative of the number of instances that information has been INACCURATELY reported regarding Student Loans on EACH Credit Report ) of Defamation, Libel, Identity Theft and Fraud for EVERY false Credit Report from XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and ALL other Credit Reporting Agencies that has falsely reported INACCURATELY on my credit profile using the following calculations : XXXX - NELNET, the U.S. Department of Education, XXXX and PHEAA will be charged 30 Counts EACH for INACCURATELY reporting debt information to this CRA.
XXXX - NELNET, the U.S. Department of Education, XXXX and PHEAA will be charged 30 Counts EACH for INACCURATELY reporting debt information to this CRA.
XXXX - NELNET, the U.S. Department of Education, XXXX and PHEAA will be charged 30 Counts EACH for INACCURATELY reporting debt information to this CRA.
XXXX - NELNET, the U.S. Department of Education, XXXX and PHEAA will be charged 30 Counts EACH for INACCURATELY reporting debt information to this CRA.
XXXX - NELNET, the U.S. Department of Education, XXXX and PHEAA will be charged 30 Counts EACH for INACCURATELY reporting debt information to this CRA.
XXXX - NELNET, the U.S. Department of Education, XXXX and PHEAA will be charged 30 Counts EACH for INACCURATELY reporting debt information to this CRA.
XXXX - NELNET, the U.S. Department of Education, XXXX and PHEAA will be charged 30 Counts EACH for INACCURATELY reporting debt information to this CRA.
|
| 04/28/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
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NOTICE OF DEFAMATION, FRAUD, IDENTITY THEFT & RELATED DAMAGES CIVIL SUIT TO NELNET, NELNET , INC., NELNET BANK, NELNET BUSINESS SERVICES, NATIONAL EDUCATION LOAN NETWORK , INC. & ALL SUBSIDIARIES In the State of Maryland, Defamation of character falls into two categories : libel and slander. Libel is a written, including signs or pictures, defamation. Slander is oral, involves speech. " A statement that is merely unflattering, annoying, embarrassing, or that hurts only the plaintiffs feeling is not considered defamatory. '' R. Sack, Libel, Slander and Related Problems ( 5th. edition, 2018 ) ( Vol. 1 ).
To prevail on a defamation claim, a plaintiff must establish the following : 1. That the defendant made a defamatory statement to a third person ; 2. That the statement was false ; 3. That the defendant was legally at fault in making the statement, and 4. That the plaintiff thereby suffered harm.
" A defamatory statement is one which tends to expose a person to public scorn, hatred, contempt or ridicule, thereby discouraging others in the community from having a good opinion of, or associating with, that person. '' Hosmane v Seley-Radtke , 227 Md. App. 11, 20-21 ( 2016 ) Maryland recognizes the distinction between defamation per se and defamation per quod. The determination of whether an alleged defamatory statement is per se or per quod is a matter of law. Determining whether the defamatory statement is per se or per quod is intertwined with the issue of fault. Shapiro v. Massengill, 105 Md. App. 743, 773 ( 1995 ) If the statement is defamatory per se, the plaintiff must prove actual damages if the defendant was merely negligent in making a false statement. Shapiro 105 Md. App. at 774. Damages are presumed, however, when a plaintiff can demonstrate actual malice, by clear and convincing evidence, even in the absence of proof of harm. Samuels v. Tschechtelin, 135 Md. App. 483, 549-550 ( 2000 ). Additionally, a court may take judicial notice if conduct is so egregious and/or injurious in nature. In such an instance, damages are self-evident. M & S Furniture v. De Bartolo Corp., 249 Md. 540, 544, ( 1968 ). For example, a statement which falsely charges a person with the commission of a crime is a case in which the statement is so egregious and injurious in nature, damages are self-evident. If the statement is per quod, then the jury must decide whether the statement carries a defamatory meaning. Shapiro 105 Md. App. at 773. That is, actual damages must be alleged and proved by the plaintiff.
Truth is an absolute defense to defamation. Accordingly, convincing evidence of falsity is required. Other privileges may be asserted in defense of an allegation of defamation, including, but not limited to, opinion or fair comment privileges. New York Times v. Sullivan, 376 U.S. 254 ( 1964 ) In determining fault, public officials must prove by clear and convincing evidence that statements were made with actual malice, i.e., knowledge of falsity or with reckless disregard of whether false or not. In contrast, private individuals use a negligent standard, i.e., failing to act with due care considering the circumstances. Hosmane v Seley-Radtke , 227 Md. App. 11, 21 ( 2016 ) If the defamatory words are actionable per se, the law implies or presumes general damages, but if the words are actionable per quod, the plaintiff has the burden of proving damages.
Compensatory Damages are recoverable. With this type of damages, the injured party may recover only as much as will fairly compensate for the injury sustained.
Compensatory damages may be general or special damages.
Punitive damages are recoverable where fraud, malice, evil intent or oppression has been proven.
NELNET is being negligent and dismissive in its response to my consumer complaint. Pursuant to the FCRA, the Maryland Fair Credit Reporting Agencies Act, the 5th and 14th Amendment to the U.S. Constitution, the Maryland Bill of Rights, Maryland Code ( MD Code ) 5-105 - Assault, libel, or slander ; 8-301. Identity fraud ; 8-303. Government identification document ; 8-304. Report ; and 8-522. Use of simulated documents to induce payment, I demand that NELNET, the U.S. Department of Education, XXXX, and PHEAA provide the following certifying documentation validating the TRUTH and the ACTUAL AMOUNT the disputed debt : 1 ) Copies of ALL five ( 5 ) 30-day delinquent notices that were mailed out to XXXX XXXX, with date stamp of postage mailing, clearly showing how postage was paid, with the specific person and address that it was delivered to and includes delivery confirmation.
2 ) Copies of ALL 60-day delinquent notices that were mailed out to XXXX XXXX, with date stamp of postage mailing, clearly showing how postage was paid, with the specific person and address that it was delivered to and includes delivery confirmation.
3 ) Copies of ALL 229 90-day delinquent notices that were mailed out to XXXX XXXX, with date stamp of postage mailing, clearly showing how postage was paid, with the specific person and address that it was delivered to and includes delivery confirmation.
4 ) The Original PROMISSORY NOTE for ALL Student Loan Accounts, with my Original Signature and/or the IP Address of the computer that was used to sign any documents electronically.
5 ) Disclosure of the Date, Time, Bank, Bank Address, Bank Routing Account Number, and Bank Account Number of the School /College/University that received all of the disputed {$190000.00} of Installment Accounts on my behalf along with any confirmation or transaction numbers associated with any bank transfers and/or direct deposits into all banks and bank accounts which documents that the funds were even disbursed from the Creditor to the Consumer in the first place.
6 ) Proof that the Creditor and/or CRA timely and fully complied with all Federal and State Notice , Service, Reporting and/or Timing requirements associated with both the FCRA and the Maryland Fair Credit Reporting Agencies Act.
7 ) Proof that the Creditor and/or CRA timely and fully complied with 605. Requirements relating to information contained in consumer reports [ 15 U.S.C. 1681c ] regarding this credit account and the disputes of the consumer above and herein.
8 ) Proof that the Creditor and/or CRA timely and fully complied with 605B. Block of information resulting from identity theft [ 15 U.S.C. 1681c-2 ] regarding this credit account and the disputes of the consumer above and herein.
9 ) Proof that the Creditor and/or CRA timely and fully complied with 607. Compliance procedures [ 15 U.S.C. 1681e ] regarding this credit account and the disputes of the consumer above and herein.
10 ) Proof that the Creditor and/or CRA timely and fully complied with 609. Disclosures to consumers [ 15 U.S.C. 1681g ] regarding this credit account and the disputes of the consumer above and herein.
11 ) Proof that the Creditor and/or CRA timely and fully complied with 611. Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] regarding this credit account and the disputes of the consumer above and herein.
12 ) Proof that the Creditor and/or CRA timely and fully complied with 616. Civil liability for willful noncompliance [ 15 U.S.C. 1681n ] regarding this credit account and the disputes of the consumer above and herein.
13 ) Proof that the Creditor and/or CRA timely and fully complied with 617. Civil liability for negligent noncompliance [ 15 U.S.C. 1681o ] regarding this credit account and the disputes of the consumer above and herein.
14 ) Proof that the Creditor and/or CRA timely and fully complied with 618. Jurisdiction of courts ; limitation of actions [ 15 U.S.C. 1681p ] regarding this credit account and the disputes of the consumer above and herein.
15 ) Proof that the Creditor and/or CRA timely and fully complied with 623. Responsibilities of furnishers of information to consumer reporting agencies [ 15 U.S.C. 1681s-2 ] regarding this credit account and the disputes of the consumer above and herein.
If this information is not provided within the next 15 days I plan to file a Civil Suit in the Federal District Courts of Maryland against NELNET, the U.S. Department of Education, XXXX and PHEAA 30 Counts EACH ( representative of the number of instances that information has been INACCURATELY reported regarding Student Loans on EACH Credit Report ) of Defamation, Libel, Identity Theft and Fraud for EVERY false Credit Report from XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and ALL other Credit Reporting Agencies that has falsely reported INACCURATELY on my credit profile using the following calculations : XXXX - NELNET, the U.S. Department of Education, XXXX and PHEAA will be charged 30 Counts EACH for INACCURATELY reporting debt information to this CRA.
XXXX - NELNET, the U.S. Department of Education, XXXX and PHEAA will be charged 30 Counts EACH for INACCURATELY reporting debt information to this CRA.
XXXX - NELNET, the U.S. Department of Education, XXXX and PHEAA will be charged 30 Counts EACH for INACCURATELY reporting debt information to this CRA.
XXXX - NELNET, the U.S. Department of Education, XXXX and PHEAA will be charged 30 Counts EACH for INACCURATELY reporting debt information to this CRA.
XXXX - NELNET, the U.S. Department of Education, XXXX and PHEAA will be charged 30 Counts EACH for INACCURATELY reporting debt information to this CRA.
XXXX - NELNET, the U.S. Department of Education, XXXX and PHEAA will be charged 30 Counts EACH for INACCURATELY reporting debt information to this CRA.
XXXX - NELNET, the U.S. Department of Education, XXXX and PHEAA will be charged 30 Counts EACH for INACCURATELY reporting debt information to this CRA.
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| 04/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
Servicemember |
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My name is XXXX XXXX XXXX, a XXXX XXXX Student at XXXX University and XXXX XXXX by profession, and Im sending this letter and/or correspondence formally disputing several inaccurate, aged, and duplicate information that NELNET, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and any other Credit Reporting Agencies ( individually and/or collectively the CRA and/or Defendant and Disputed Account Holders ) have falsely, fraudulently, and with malicious intent in Bad Faith have reported on my personal Credit File, which has caused me irreparable harm, emotional harm and distress, damages, loss of income and employment, and loss of being extended Credit Opportunities over the last 5 years XXXX
Over the last five ( 5 ) years I, XXXX XXXX XXXX ( Consumer and/or Plaintiff ), have been DENIED access to extended credit opportunities via Credit Cards , Lines of Credit for my Businesses , and even been denied employment and professional advancement opportunities because of the numerous, egregious, fraudulent, unauthenticated, and negligently reported INACCURATED, AGED, DUPLICATE ACCOUNTS, and/or NOT MINE but are still being negatively reported on my credit file. These negative reports has caused me irreparable harm, emotional harm and distress, damages, loss of income and loss of employment opportunities via my inability to have my Secret level security clearance restored because of the fraudulently perceived Bad Credit image that has been falsely stained my character by NELNET, XXXX XXXX XXXX ( XXXX ), XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and other XXXX XXXX XXXX ( individually and/or collectively the CRA and/or Defendant and Disputed Account Holders ), all in clear violation of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. and the Maryland Consumer Credit Reporting Agencies Act, Annotated Code of Maryland, Commercial Law Article, 14-1201, et seq.
I recently applied for a Commercial Realestate Loan for a property that I was looking to purchase for my business and potentially build a primary homesite for me and my family in my hometown of XXXX XXXX, GA. HOWEVER, I have been DENIED the extension of credit by the lending institution because XXXX XXXX ) reported by Credit Score to them at a XXXX rating ; and 2 ) have negatively and falsely reported me having over 229 instances of DELINQUENCIES and/or LATE PAYMENTS over 90 days, which is wholly INACCURATE and mathematically IMPOSSIBLE!!!! See Exhibits A & B.
II. HISTORY OF CONSUMERS EDUCATION / STUDENT LOANS BEING INITIATED, SERVICED, SOLD, AND RESOLD BY XXXX XXXX XXXX ( XXXX ), XXXX XXXX XXXX XXXX XXXXY ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( NELNET ) LOAN SERVICING COMPANIES CAUSING IRREPARABLE HARM TO CONSUMER I graduated from XXXX XXXX in XX/XX/XXXX with my XXXX XXXX XXXX with XXXX Student Loan debt because I had a XXXX XXXX XXXX
I then graduated from North Carolina XXXX XXXX XXXX XXXX University in XX/XX/XXXX with my XXXX XXXX XXXX XXXX, again, with XXXX Student Loan debt because I had a XXXX XXXX XXXX XXXX
I began my XXXX XXXX program part-time in XX/XX/XXXX. According to my XXXX University XXXX Account printout by Term, I ONLY OWE A TOTAL OF {$98000.00} in total Student Loan Debt and ALL of it has been at XXXX University for XXXX XXXX XXXX program!!!
When I secured my initial student loans through XXXX University, XXXX XXXX XXXX ( XXXX ) was the initial loan servicer for my student loans on behalf of the U.S. Department of Education. Then after about two years, my student loans were SOLD/ TRANSFERRED from XXXX to XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) as the new owner and/or Servicer of the student loans. This is documented via Exhibit A, Pages 6 10, for all of the following student loan accounts : 1 ) # 7 - US DEPARTMENT OF EDU XXXX Account Number XXXX - {$3400.00} 2 ) # 8 - US DEPARTMENT OF EDU XXXX Account Number XXXX - {$8500.00} 3 ) # 9 - US DEPARTMENT OF EDU XXXX Account Number XXXX - {$12000.00} 4 ) # 10 - US DEPARTMENT OF EDU XXXX Account Number XXXX - {$9300.00} 5 ) # 11 - US DEPARTMENT OF EDU XXXX Account Number XXXX - {$10000.00} 6 ) # 12 - US DEPARTMENT OF EDU XXXX Account Number XXXX - {$8500.00} 7 ) # 13 - US DEPARTMENT OF EDU XXXX Account Number XXXX - {$20000.00} 8 ) # 14 - US DEPARTMENT OF EDU XXXX Account Number XXXX - {$10000.00} The collective loan amounts borrowed from XXXX, which were eventually transferred to XXXX, totals {$82000.00} which is directly consistent with the student loan amounts shown on my XXXX University Account Summary by Term, enclosed as Exhibit C.
Beginning around fiscal year XXXX or so, my student loans were again SOLD/ TRANSFERRED from XXXX as the owner and/or loan servicer over to XXXX XXXX XXXX XXXX XXXX XXXX XXXX NELNET ) XXXX who is now the current loan servicer for my student loans on the behalf of the U.S. Department of Education XXXX XXXX, when my student loans were received by NELNET they ASSIGNED NEW ACCOUNT NUMBERS TO MY LOANS WHICH CREATED NEW AND DUPLICATE INSTALLMENT ACCOUNTS TO SHOW UP ON MY CREDIT PROFILE!!! This is documented via Exhibit A, Pages XXXX XXXX, for all of the following student loan accounts : 1 ) # 15 - DEPT OF ED/NELNET XXXX Account XXXX - {$20000.00} 2 ) # 16 - DEPT OF ED/NELNET XXXX Account XXXX - {$8500.00} 3 ) # 17 - DEPT OF ED/NELNET XXXX Account XXXX - {$9300.00} 4 ) # 18 - DEPT OF ED/NELNET XXXX Account XXXX - {$8500.00} 5 ) # 19 XXXX DEPT OF ED/NELNET XXXX Account XXXX - {$3400.00} 6 ) # 20 - DEPT OF ED/NELNET XXXX Account XXXX - {$12000.00} 7 ) # 21 - DEPT OF ED/NELNET XXXX Account XXXX - {$10000.00} 8 ) # 22 - DEPT OF ED/NELNET XXXX Account XXXX - {$10000.00} The collective loan value of these student loan installment accounts owned and/or serviced by NELNET totals {$82000.00} which again is the EXACT TOTAL for the SAME eight ( 8 ) installment accounts as listed above that were transferred over to them from XXXX and XXXX!!! Additionally both XXXX and XXXX still continued to negligently report the same accounts which they previously SOLD to NELNET on my credit profile which has now created DUPLICATE ACCOUNTS for the EXACT SAME STUDENT LOAN ACCOUNTS which has surely injured and caused irreparable harm to the consumer for the last 10 years at a minimum and continuing to date.
Lastly, in XX/XX/XXXX I took advantage of the COVID-19 offer by the U.S. Department of Education to both 1 ) Consolidate my current Student Loans ; and 2 ) to have all of my student loan Payments deferred until AFTER the worldwide pandemic and National Emergency had been lifted by Congress via the CARES Act. As such, I consolidated ALL of my student loan debt directly with the DEPARTMENT OF EDUCATION as the owner and creditor of my new CONSOLIDATED student loans. NELNET is still the current Loan Servicer of my student loans on the behalf of the U.S. Department of Education. See Exhibits J & K. This is documented via Exhibit A, Page 5, for all the following student loan accounts which initially appeared on my credit profile on XX/XX/XXXX : 1 ) # 3 - DEPT OF ED/NELNET XXXX Account XXXX - {$61000.00} 2 ) # 4 - DEPT OF ED/NELNET XXXX Account XXXX - {$110000.00} The collective loan value of these newly CONSOLIDATED student loan installment accounts now owned EXCLUSIVELY by the U.S. Department of Education, and now serviced by NELNET totals {$170000.00} which again appears to be inclusive of the U.SXXXX Department of Education FRAUDULENTLY PAY FOR THE VALUE OF MY STUDENT LOANS THREE ( 3 ) TIMES TO EACH OF THE XXXX, XXXX, AND NELNET STUDENT LOAN SERVICERS XXXX!! XXXX As such, the Federal Government has already PAID IN FULL and CLOSED all of the SAME 16 student loan installment accounts as listed above that were transferred over to the Federal government from NELNET, XXXX and XXXX!!! UNFORTUNATELY, NELNET, XXXX and XXXX all still continued to negligently, inaccurately, and egregiously report the same accounts which they previously SOLD back to the Department of Education on my credit profile which has now created at total of 16 INACCURATE and DUPLICATE ACCOUNTS for the EXACT SAME STUDENT LOAN ACCOUNTS which has surely injured and caused irreparable harm to the consumer for the last 10 years at a minimum and continuing to date, which clearly violates the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. and the Maryland Consumer Credit Reporting Agencies Act, Annotated Code of Maryland, Commercial Law Article, 14-1201, et seq., and the Maryland Consumer Protection Act ( MCPA ), Md. Code ( 2013 Repl. Vol., 2017 Supp. ), 13-101 et seq. of the Commercial Law Article ( C.L. ).
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| 05/26/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My story involves the Student Loan Servicer Nelnet, and repeated Fraud that I believe occurred on numerous occasions within a 9 month period. Let me note at the outset that the problem was finally fixed after 9 months just recently, and this is because they had so much documentation in front of them that they could no longer raise issues with my account. Let me explain.
My name is XXXX XXXX, and am in the XXXX XXXX stage of my XXXX in XXXX at the University of XXXX XXXX and have been since Spring XX/XX/XXXX ( and have been enrolled since Fall XX/XX/XXXX). While in that stage I have been taking XXXX credit hour per semester. However, because I am XXXX XXXX XXXX that one hour still counts as Full Time for up to XXXX semesters. Unfortunately my school does not automatically count it as Full Time until I give them a form once a semester ( which I turn into them around XX/XX/XXXX/XX/XX/XXXX ). Every year I consistently fill out the form, and then call Nelnet up to ensure that they have received it and for purposes of servicing my student loans have me properly listed as Full Time.
So every year around XX/XX/XXXXI get notices from Nelnet stating that my student loans are due within a few months, and that I must prepare to make payments ( due to the 6 month grace period always being in effect ). Then around late XX/XX/XXXXtoXX/XX/XXXX I always tell them to issue a 60 day hold or deferment on my account so that I can get the half time status fixed to full time in the meantime. This has been something I have consistently done for years now, and it plays like a broken record. I should note before continuing that I had XXXX groups of subsidized student loans, and XXXX group of unsubsidized. The unsubsidized I paid off inXX/XX/XXXX ( all except {$1.00} of it due to accrued interest ).
Afterward, something very interesting happened. In XX/XX/XXXX, for the very first time, I received notices that payment is IMMEDIATELY DUE and that I must begin to make payments or else they will report me to the credit agencies. In fact, they stated that I already missed a payment. What happened to that 6 month grace period, I wondered? To say I was nervous about why this was happening is an understatement. Eventually I discovered something very odd : Nelnet had my XX/XX/XXXX Fall semester listed as half or part time. In other words, my 6 month grace period was already used up. I wondered how I did not notice this inXX/XX/XXXX, but really could not come up with a satisfactory answer for it. In fact, all I could think over and over to myself is that it was simply impossible that this was an issue before as I certainly would have noticed Nelnet telling me before I missed a payment. I really could n't understand how it had gotten changed, and so I went to the appropriate administrators at XXXX and got a signature from them stating that I was in fact full time in Fall ofXX/XX/XXXX ( their own record stated as much ), and attached it to my account page on Nelnet in early XX/XX/XXXX. Problem solved.
Or so I thought. I kept calling inXX/XX/XXXX XX/XX/XXXX, and XX/XX/XXXX wondering when my account would get fixed. They always kept telling me that it would likely get fixed within a week or two, and to simply check back later. After many calls I eventually find out something that shocked me : they are now telling me that my FallXX/XX/XXXX semester is listed as part time. Before I had made absolutely sure from multiple representatives on the other line that Fall XX/XX/XXXX was the only semester that I was listed as part time ( after repeatedly asking them ). In fact they stated, in the calls in XX/XX/XXXX, that my Fall XX/XX/XXXX semester was indeed fixed. But now I had aXX/XX/XXXX2013 issue. So please follow my logic here. 1 ) I did not hear incorrectly from them what they told me multiple times was a Fall XX/XX/XXXX issue. 2 ) If I had an issue for an earlier semester, they would have mentioned those FIRST because THOSE semesters took away my grace period, not the Fall XX/XX/XXXX semester. 3 ) That they did not do this clearly shows that Fall XX/XX/XXXXbeing listed as Part time was a NEW ISSUE introduced to my account in Spring ofXX/XX/XXXX. 4 ) What I suspected was a new issue but could not prove in Fall XX/XX/XXXX with respect to my Fall XX/XX/XXXX semester I now had proof with the Fall XX/XX/XXXX being listed as part time.
To say I was furious was an understatement. I accused Nelnet of fraud multiple times. I was suggesting that they were trying to take away my grace period and force me into earlier payments. They stated to me multiple times that they have no capacity to change records on their own. Repeatedly they pointed to the XXXX XXXX XXXX or whatever its called, and suggested that they only change records based on what my school reports ( they have a man or woman named the " robot '' who changes it ). I blasted them repeatedly for making that suggestion, stating that this issue with respect to either of those semesters never existed before this year, and that no administrator of a school would make the effort to retroactively change a students records from years ago. Of course no nelnet representative ( except one ), never mind the supervisors, would listen to what I was saying and take me at my word, always implying that this issue always existed or that they have no control over it. In fact, both supervisors I spoke to on two separate occasions were the least helpful of the lot, and implied that I was somehow stupid ( for not noticing this before, as if the issue existed longer than simply this year ).
So they suggested inXX/XX/XXXX that I simply get another signature from the administrators. I refused to do this given that I was not on campus ( or in the State ) and did not want to go through the hassle of doing something I should not have been required to do. I asked instead that they call the administrator herself and get the answer that way. They agreed with this solution. I called the administrator and told her of the situation ( including the letter she signed last semester ). She then notified me that XXXX had me listed as Full time in every semester I was enrolled. Which made me curious indeed, and reinforced my belief t
hat Fraud had occurred with my account. Unfortunately, I found out weeks later that after one
attempted call they never again made any attempts to contact the administrator ( only because of my many calls back to Nelnet ) Here I was in early XX/XX/XXXXand already I was getting the same kind of notices about payments being due soon ( with dates listed for when payment is due ). Of course for all these months this issue made me very nervous and was on my mind constantly. Finally I get in touch with the school administrator again myself after repeated attempts, and after a few weeks of delaying her own response to this she finally drafts a notice stating that I was full time not only in Fall XX/XX/XXXX, but also every semester up to Spring XX/XX/XXXX ( due to another issue my Spring XX/XX/XXXX was also accidentally changed to half time after initially being listed full time, but this is irrelevant to the story ). She sends this over to Nelnet, and then I decide to wait just a little over a week and a half.
I call them back and find out that they had failed to fix the issue with respect to my Fall XX/XX/XXXX. They fixed my Fall XX/XX/XXXX, but not my Fall XX/XX/XXXX. Of course I was not pleased. So the representative said he would write an email about my Fall XX/XX/XXXX to the people who fix records. It was then I had a hunch. I knew that they fixed my Fall XX/XX/XXXX, but wondered if they had changed something else in my record. So I ask the representative if there were any other semesters where I was listed less than Full time. Keep in mind this was a question I always asked almost every time I called.
Bombshell : he was telling me, and kept telling after I repeatedly asked him to make sure what he was saying was correct, that my FallXX/XX/XXXX, Fall XX/XX/XXXX, and FallXX/XX/XXXX were also listed as Part time. So I told him what I was saying all along : someone at Nelnet is XXXX with my account, and for them to continue suggesting that it was the National student loan database was a Lie. First they took away my Fall XX/XX/XXXX then when I fixed that it became my FallXX/XX/XXXX, and then my Fall XX/XX/XXXX ( AGAIN ),XX/XX/XXXX, and XX/XX/XXXX. But this time they had nothing to hide behind. The letter the administrator sent listed EVERY SEMESTER I WAS FULL TIME separately, and they had no choice but to fix it. Finally the issue was fixed within a week.
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| 10/15/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX I requested forbearance via the Cares act. My account was placed in forbearance. On XX/XX/XXXX I logged onto Nelnet.com to view my account to see if I can apply for Public Service Forgiveness program. I then saw that my balance was {$14000.00}. I attempted to look at my statements, however, the statements started in XXXX. There were no statements showing any information prior to said date. I then noticed my statements ended in XX/XX/XXXX. There was no information after said date. I then noticed the school shown as attended was XXXX XXXX college. I never attended said school. I then looked at my parent plus loan for my son XXXX XXXX. The account was in deferment because he is currently attending school. However the payment schedule showed repayment was set to begin XX/XX/XXXX at {$320.00} a month. I looked at my D account payment schedule. It my repayment was to start XX/XX/XXXX at {$140.00} a month. It also showed payments XXXX. I didn't understand why it showed I owed XXXX payments if my loan was not new. I contacted Nelnet on XX/XX/XXXX to inquire about the Public Forgiveness Program and why there was discrepancies regarding my balance owed, payments made and wrong school listed. I spoke with XXXX who informed me my loan did not qualify for the Public Service Forgiveness program. I asked why. She stated because it's a consolidated loan. I asked her who placed my loan in the consolidation, how did Nelnet get my loan and who chose where my payments went to ( principle or interest ). She informed me XXXX XXXX is the one who decided who my loan was going to. She stated the company that original had my loan chooses if my payment goes towards the principle or interest. She stated she wasn't sure who chose the consolidation but it showed consolidated on XX/XX/XXXX. I asked her why is my balance owed so high if I have given payments. I wanted to know where my money was going. She stated if I had more than one loan it may have gone to that. I informed her my Parent Plus loan is in deferment because my son is n school. She stated In XXXX my account was sent to NSLP for default. I asked her why it was sent there. She stated my account was sent to a credit collector and they sent it to NSLP. She further stated they received it back in XXXX. She informed me My account shows the following loan amount and dates they showed when money was disbursed to me. She stated XX/XX/XXXX {$5900.00}, XX/XX/XXXX {$3000.00} and XX/XX/XXXX {$5500.00}. I informed her per FSA I had the following disbursements : XX/XX/XXXX {$5500.00}, XX/XX/XXXX {$2800.00}, XX/XX/XXXX {$5200.00}. I was not provided with an answer as to why there were discrepancies. I asked why my statements began XXXX but there are no statements prior and why XX/XX/XXXX was the last statement listed. She stated I must have signed up for E statements. I informed her i never did. At no time did she recommend I speak with a supervisor. My inquiries were not answered. I then contacted Nelnet via email to request assistance with my account, advise me of program I qualify for and complain that they were not assisting me properly with my account. On XX/XX/XXXX I received an email from Nelnet thanking me for contacting them. It also stated there are hundreds loan forgiveness programs for which I may be eligible for. It further stated to visit StudentLoans.ed.gov for information on federal loan programs. It failed to inform me that my current loan did not qualify as a Nelnet representative informed me on XX/XX/XXXX. On XX/XX/XXXX I checked my Nelnet account via web page and noticed my XX/XX/XXXX statement now appeared. I contacted Nelnet and spoke with XXXX via phone to inquire why my account and why my account was still showing still showing I attended XXXX XXXX XXXX when I previously informed a Nelnet representative that I never attended the school. I again asked why I owe so much money. I was not provided with accurate information as to why there are so many discrepancies. She informed me that she would send forms, via mail, to fill out stating I did not attend XXXX XXXX college. She informed via m me it could take 10 business days. I never received the forms. She further stated my account would have to be investigated. I asked her if I should send a payment because I owed a payment on XX/XX/XXXX. She stated I wouldn't send one until the outcome of the investigation. On XX/XX/XXXX I contacted Nelnet to inquire as to why my forms were not received. I spoke with XXXX. I expressed my frustration with not being provided with accurate information, to request the forms be sent to me again and to file a complaint. I provided her with the names of the individuals I previously spoke with. She informed me she would send me the form again but would send it via email. At no time did she transfer me to a supervisor to assist. I never received it. On XX/XX/XXXX I checked Nelnet account to see how much my payment would be because I requested my forbearance end. I then noticed in the school section XXXX XXXX was no longer listed. I did not understand what that was. I checked what rehab for school loans meant. It stated a student loan is sent to rehab due to default and I have to sign an agreement to participate in the rehab program. I previously requested a copy of the promissory note for the consolidation of my account. On XX/XX/XXXX I received it. I wanted to verify the signature. The form was signed via E signature therefore i was unable to verify the signature was not mine .On XX/XX/XXXX I contacted Nelnet and spoke with XXXX . She asked me to verify my information and date of birth. She stated they had my birth date as XX/XX/XXXX. I expressed my frustrations with my account discrepancies. I also informed her the wrong school was previously listed and my account is in rehab even if I was not in default and how is it that I've made so many payments but it still shows I owe $ XXXX. She looked at my account and could not figure it out. She transferred me to a supervisor. I informed him about the discrepancies in my account and asked why was my account in rehab. He then stated it shouldn't be in rehab because I was not in default. He stated there was a possible identity theft issue with my account. I informed him that FSA has the correct information it is Nelnet that keeps changing things in my account. He stated in order for them to investigate my account I have to fill out forms and file a police report. I requested a copy of all the payments i have made to the account due to not having all the statements available. On XX/XX/XXXX I received it. it showed payments i have made dated with the start date of XX/XX/XXXX. On XX/XX/XXXX I contacted Nelnet and spoke with XXXX to inquire why my account now show I am in forbearance when I did not request it. I was informed it's due to my account status. This did not make sense. I eventually received the identity theft forms. On XX/XX/XXXX I went to XXXX Police department to file an identity theft report. The station personnel informed me there was no proof that an identity theft occurred. They stated they would provide me with a form to show I did attempt to file one. On XX/XX/XXXX, I contacted Nelnet and spoke with XXXX. I asked what was I to do if the police department stated I would not be able to file an identity theft report due to no proof or signatures showing identity theft. She stated to fill out the affidavit and submit the papers the police department provided. I asked her when does it show I attended XXXX XXXX college. She stated it shows the date of XX/XX/XXXX. I asked her how was that reported. She stated when they receive the account it I the school that I attended that provides the information. I asked her why was my access to the account denied due to status of account. She stated it's due to it being possible identity theft. I read the forms Nelnet provided regarding identity theft. I noticed the D account and my parent E account were listed as the accounts with identity theft and forgery. At no time did I inform Nelnet that my Parent Plus account was fraud. The account I had issues with is the D account. I did not take the forms to a Notary Public because if I signed the affidavit I am stating both accounts are fraud which is not true and I could be charged with perjury. I have had issues with Nelnet for years. I have never been provided with accurate information. Nelnet continues to change things on my account. They placed me in rehab without my consent. They placed me in forbearance without my consent.
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| 02/09/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have been enrolled in online classes with XXXX XXXX XXXX since XX/XX/XXXX I have had issues with receiving educational funds for my online courses at home as far as Wi-Fi service and other means of service at home needs for my educational purposes XX/XX/XXXX I ran across a financial situation at home I reached out to XXXX XXXX XXXX they informed me In the student federal aid department that the earliest for me to receive finance assistant with my educational purposes at home was XX/XX/XXXX to call that that day. I called back XX/XX/XXXX and I spoke with a student finance assistant again at XXXX XXXX XXXX I was told that I would receive financial assistance for my educational purposes at home by receiving a check via mail in 14 days I did not receive a check I did not hear from them I signed four award letters in the month of XXXX one dated XX/XX/XXXX one dated XX/XX/XXXX one dated XX/XX/XXXX and XX/XX/XXXX I am still unsure what my actually award grant for my semester term we started XX/XX/XXXX and last till XX/XX/XXXX I have reached out to my student advisor and in the meanwhile XXXX XXXX XXXX has change my advisor from me I have been reassigned to another advisor I have been calling numerous times asking for assistance they have not sent me any financial help for my Wi-Fi service or my electricity service which I can maintain a good grade average and also be very active as I was from XX/XX/XXXX I was at a 3.5 average doing up to XX/XX/XXXX maintaining an A B average in over half of my five weeks courses. I have since dropped down to a 2.7 also I have a D in a course and some missing weeks of class works because my Wi-Fi service was disconnected and I had no means of finding a way for my electricity service I reached out to XXXX XXXX XXXX and advise Them of my situation once again they did not reach out to me with any support. As a matter of fact they stated that they havent even received any funds for me yet but yet I was showing dates on my federal loan site where pay out was distribute XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX they was receiving my grants and loans I asked them to make my federal package out enough for my tuition my books and my educational means at home. I just got out of homeliness in XXXX when I first began I was out in the night at churches using their WiFi services or at a relative house as long as I could before they retired for the night using their WiFi and electricity because I do not have the tools to do my work or no home at the time but I press through receiving good grades, no one has assisted me as of yet. I have as of this date XX/XX/XXXX have not received anything to assist me with my educational purposes at home I have since taken out a personal loan outside of my schooling to tend to my electricity bill and my Wi-Fi services because I failed a course and they are making me retake the course over which I have to pay for it again all over which I was explaining to them that I did not have the tools to do my educational purpose and thats why I asked for the assistant way back in XXXX I still havent received any assistance for my educational purposes which is the reason of my grades falling down making me miss weeks of work and making me have to retake a course not to mention repay for it. I just started my course that I had to repeat over I am currently in the third week of it missing the first two weeks I asked XXXX how come they keep making me do work that I have no equipment to do the work with which is making me fail class that makes me have to pay for the class take it over again I was way in boundaries of letting them know of my situation before my GPA fail and before I had missed classes I have a D in my last courses last XXXX when services was disconnected and it hurt. It has put me behind because I was supposed to be employed at this time working at home as an at XXXX XXXX XXXX XXXX applying for XXXX XXXX I am taking XXXX XXXX XXXX with XXXX XXXX XXXX and I was going to pursue a job working at home as a XXXX for a virtual company making {$28.00} an hour where I could be well prepared to repay my student loans or whatever my obligation was to as far as my education debt goes this school has made me so upset they have put me back they have forced me out into the streets so I can have the funds to take care of my house situation I dont need Wi-Fi I dont need the service running 24 seven running up my electricity bill I can do without it but I do need education so it is a requirement that I have that service not to mention that they are scheduling me for a mock interview XX/XX/XXXX which I am responsible for being online on a laptop which has to be charged up with electricity has to be running off Wi-Fi and I have to be on a phone without those services how could I do a mock interview I have already missed one and failed with an F and they keep setting me up for failure again theyre not supporting me with my financial aid package completely where it would benefit me at home with my educational tools. I have been in debt because of the situation where I couldve have seek for local resource assistance if I wasnt being lied to services on Im working and ready to repay my loan I have requested for them to take out more for my needs they stated to me that my package wasnt enough to help me out at home I dont know whats true I dont know was not true all I know is I have not received any Financial support for my educational needs at home which put me in a failure state which I had to repeat a course and have to take out more money for electricity and WiFi services. yeah they say XXXX cares but my opinion they dont this is the way it has been explained to them numerous times what have they done nothing I have asked him to explain to me over and over, I signed four award letters I dont know the actual amount for my semester tuition thats this time I am in a bind and they would not help me or tell me anything and everybody directs me to my school student loan and they are the enemy I do not need to talk to them about my situation because they lied to me and told me that I was going to receive some help in XXXX and I couldve looked around locally for resources to help me I depended on that and they told me a lie and they cant put it out the last time they told me it was XX/XX/XXXX XX/XX/XXXX has came and gone I still have not received any financial assistance I have since paid my electricity service bill {$380.00} which I had to borrow the money to pay for that and I paid for my other services at home so I can go ahead and finish the courses and take the courses because I noticed XXXX did not care and the longer I went without those services for me to be successful in my courses I was going to fail because they was not going to help me so I had to go and borrow the money so I have another debt I thought that I sought on my student loans as well I dont wan na be back with the school to the school I dont wan na talk to the school because I dont wan na hear nobody telling me how to focus and how to schedule and plan my life they supposed be a school teaching me and I know what I have going on and had planned it out up decently and XXXX messed it up its like they stretched it out for it to be doing this time. For some type of reason now I am in my last five weeks of my program looking to graduate hopefully in XX/XX/XXXX and they have put me down to a part-time student which now Im not gon na be qualified for all that I was qualified for its like they dragged me to this part right here they kept telling me yes they going to do this yes I can do this yes they going to send support. Instead drag me to this point Ive felt courses and missed days and I had to retake the classes it has been hectic with XXXX XXXX XXXX if you want to take a XXXX XXXX XXXX certificate diploma what have you Please do not choose XXXX XXXX XXXX. Last five weeks of my program course graduate and hopefully in XX/XX/XXXX but now XXXX have put me down to a part-time student which now Im not gon na be qualified for all that I was qualified for is like a drag me to this point right here they kept telling me yes they going to do this yes I can do this yes they going to send is a cent sign award letters and everything in the lot to me and a direct me to this point Ive failed courses and miss weeks of courses and I have to retake the classes is been hectic with XXXX XXXX XXXX if you want to take a XXXX XXXX XXXX certificate diploma what have you Yall do not choose XXXX XXXX XXXX.
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| 09/10/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
Servicemember |
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So when I finally decided to do the smart thing like I should have been doing all along and Monitoring my credit much closer. This included not only who was reporting information but what information was actually being reported, and thats when I noticed the largest discrepancy on my report. Nelnet by themselves had reported 31 separate student loans, now this number is probably accurate, however the issue is the information they reported. The dollar amounts were incorrect, it did not reflect any payments that I made while I was in school, finally all 31 accounts actually reflected the EXACT same three months from the same year ( which some loans didnt even exist at that time ) where there was a 90 day, then a 120 day, and finally a 180 day past due payment in consecutive order. These numbers dont even make sense because if you were 90 days then 120 days you dont automatically go to 180 days past due. I have disputed this information on six occasions because I could only dispute so many at a time and there are still 27 accounts that are incorrect, they are still showing missed payments they are still showing delinquent status they are still showing that the loan was charged off when it was actually paid in full And satisfied so it should be a closed account showing paid in full but thats not the case. It reflects this way on all three credit bureaus which by three separate expert opinions ( CPAs and credit specialists ) show it could be affecting my credit score by as much as 113 to 140 points! I am at a complete loss because when I called to talk to Nelnet ( yes NELNET ) that which I have done on at least 15 separate occasions not only do they continue to tell me it will be corrected it will be corrected it will be corrected but its never corrected, then when I question other accounts they tell me oh well those accounts were sold off, but they dont know who they were sold off to. I live in Nebraska and their office is located in XXXX, Ive even gone there in person and set appointments up and spoken with individuals that have assured me and guaranteed me everything would be corrected and this has now been three years long from when I started to current.
So now there is no way for me to track them down because I go as far as the information takes me and I have even called called 10 or 12 different major student loan providers that buy loans from the Department of Education and none of them show any record of me holding an account with their company or an account being bought out by their company in my name. I am in my mid-XXXX and I can only repair my credit so much because I cant qualify for a major purchase such as a home to really solidify my credit and establish more than just buying vehicles and selling them with all payments being made on time and all loans being paid back in full. This has affected my life for over 10 years now and it wasnt until the last six years that I really started to dig deep into all three of my major credit bureau reports to see these inconsistencies not just with my student loans but with numerous other accounts. Between my three credit bureaus my student loan accounts alone Account for 148 inconsistencies that negatively affect my credit, these inconsistencies prohibit me from being able to even purchase a home. So my wife and I have XXXX children and cant even purchase a home because her income is not enough By itself to qualify, and heres the kicker which some people may be shocked and some people may not be shocked.
I am 100 % XXXX XXXX XXXX Veteran and a medically retired XXXX XXXX XXXX ( XXXX ) the United States XXXX. I was forced to XXXX XXXX, it was not a choice. For 10 years I was a what they considered XXXX XXXX before finally I XXXX XXXX XXXX XXXX XXXX XXXX on my left side. I have a XXXX XXXX injury that prevents me from being able to do you a lot of things independently such as XXXX XXXX XXXX XXXX or taking care of my children all the time. I have a XXXX XXXX XXXX that has caused me to have to re-learn how to walk when combined with my invitation, I had to learn how to time I shoes again in my midXXXX, I did learn how to drive again but it was hard. It was extremely hard because I could not understand and comprehend traffic laws, they just would not process in my mind. I have to spend a portion of each and every single day either on XXXX XXXX XXXX XXXX XXXX, or in a XXXX which limits what I am and Im not able to do although I dont let it limit me as much as possible theres only so much that I can do. This is not a sob story, this is not to make anyone feel bad for me, this is just To show that on top of everything else thats going on in my life I have been dealing with now I have been dealing with these banks and loan agencies and whatever they are referred to, right there is a prime example because I cant think of the proper term and I have paused my statement for over 15 minutes now but its XXXX XXXX and I have not been to sleep in almost 72 hours because of the pain, because of my XXXX XXXX, because of the nightmares, because of the XXXX, because of the XXXX, and all of these things are amplified by the stress that this has put on to myself and my family.
A lot of people blame the department of Veterans Affairs for such a high XXXX rate among veterans but Ill be the first one to tell you maybe not the first one but I will be the first one to confirm if somebody else has said the same thing that situations like this that amplify all of these different things that we suffer from mentally probably contribute more to veterans committing XXXX than anything that has to do with the department of Veterans Affairs. The reason I say this is because it puts so much stress on to not just a veteran but his or her family and then that can lead to marital issues and divorce and the break up of a cohesive family, Now you tell me if you have somebody that has been through a similar situation as I have and I have undergone XXXX XXXX XXXX under XXXX to date that for eight years I have been trying to rebuild my credit so I can rebuild my life and Ive already been through one marriage that ended in divorce, however I am now married to the woman that was meant for me, whom by the way had to quit her job and quit school to become my full-time XXXX because I need help every single day just to XXXX XXXX XXXX XXXX, to XXXX XXXX XXXX XXXX XXXX XXXX XXXX, to XXXX XXXX, to remember things, to get two appointments, to make sure that I take my medication, to make sure my medication is refilled, to make sure that I dont stress out to the point to where I have a XXXX which my XXXX condition developed as a result of my XXXX XXXX XXXX and my XXXX XXXX XXXX.
So I just want this information to be put out there, I want this information to be corrected, I want to be able to get my life on track and I want to be able to move past this. I want this stress out of my life, this needs to be known this needs to be in bank public because a lot of veterans dont talk about it because its embarrassing. Its embarrassing because we are supposed to be able to provide for our family as men, this is our way of thinking, this is the way that I was raised. Thats not to say that the woman or the wife in the relationship or marriage cant work or cant make more money and be the breadwinner, its just the mindset in the way of thinking that I am trying to explain. So there it is in black-and-white, that is a snapshot of my life on a daily basis and what I deal with because on top of all of that that I just explained I didnt mention that my oldest son is XXXX, he XXXX XXXX he XXXX XXXX he cant take care of himself he XXXX XXXX him so if he XXXX XXXX himself so he relies on myself and Primarily my wife to be able to do that to be able to live basically, so my wife has my self and my son to take care of all while not being able to work or go to school or do what she wants to do. She tells me that this is what she wants to do and I know that it is but on the flipside of the coin its not what she chose to doIts almost what she fell into have to do because there was no alternative.
The bottom line is please just put this information out there Ill continue to work on my own or work with whoever to fix my life and get my life on track but dont let this happen to anybody else veteran or not dont let this happen to anyone else because its not fair, its not right, and it 100 % should not be happening!
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| 05/31/2020 |
Yes |
- Debt collection
- Private student loan debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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On XX/XX/XXXX I, XXXX XXXX XXXX received a letter from Firstmark Services - a Division of Nelnet asserting to me that I owe them {$26000.00} for a student loan that was originated with XXXX XXXX XXXX in XX/XX/XXXX. This letter states that they want {$530.00} each month for 62 months with last payment amount of {$520.00} due on XX/XX/XXXX. The account number listed on this letter is XXXX Note ID : XXXX.
On XX/XX/XXXX, after opening and reading the above referenced and attached letter, I, XXXX XXXX XXXX, called Firstmark Services at XXXX to discuss this matter. I spoke with a representative by the name of XXXX and explained that the loan referenced in the above state and attached letter from Firstmark Services has been reported on my credit reports ( attached ) since XXXX as Paid and has shown with a Balance of {$0.00}. I asked XXXX how an account that has been reported as Paid, Closed and with a Balance of {$0.00} can all of a sudden turn into the bill referenced above and attached herein. XXXX transferred me to his supervisor whose name was XXXX.
In my conversation with XXXX, I asked her the same and she informed me that their system ( Firstmark ) shows the balance, status and payment indicated in the letter from Firstmark dated XX/XX/XXXX of which is attached and referenced above. I told XXXX that I have printouts of my credit reports dating back many years. On those reports, I informed her that Firstmark does not even appear on any of the three bureaus ( XXXX, XXXX and XXXX ) until XXXX. I went on to state how the XXXX Credit Reports in which Firstmark first appears show the account as Closed. I further stated that in XXXX and continuing into XXXX and to date, that the Firstmark account number, referenced above and referenced in the attached and aforementioned letter from Firstmark dated XX/XX/XXXX, all show the account status as Closed and the account balance of {$0.00}. I asked how I can all of a sudden owe {$26000.00} on an account that has been reported as Closed and with a Balance of {$0.00} for about three years. She stated that if I wanted to send over my copies of the credit reports I referenced, that they ( Firstmark ) would be happy to review them and reach out to the original lender to see if they need to update their records and suppress the account.
I informed XXXX that I have an attorney that I have retained and that I would discuss the above letter and phone call with him. I offered to give her his name and information so as to have her indicate on the account my attorneys name and information. She said she would not take his information over the phone but that I should fill out a Release of Authorization Form of which she would and did email to me so that Firstmark would be able to speak with my attorney regarding this matter. I did receive that form and have since completed it and emailed it to Firstmark Services at XXXX. That form is also attached herein and a copy of that form and all others are being furnished to my Attorney, XXXX XXXX XXXX in XXXX, WI. XXXX.
After my conversation with XXXX at Firstmark on XX/XX/XXXX, I have further researched my credit reports ( attached herein ) and analyzed the situation. My synopsis of the genesis and evolution of this matter is as follows.
XXXX XXXX XXXX Acc # XXXX was originated in XX/XX/XXXX. That is the same month and year of which Firstmark claims to have originated. Therefore, it is logical to conclude that Firstmark is claiming to be collecting on behalf of the XXXX XXXX XXXX account referenced above. From XX/XX/XXXX through to XXXX ( per my records ) that XXXX XXXX XXXX account has reported its Balance, its Status and its payment history. Firstmark was never on my reports nor did I have any business relationship with nor have knowledge of any entity by the name of Firstmark at that time.
The XX/XX/XXXX XXXX Credit Reports ( attached ) show XXXX XXXX XXXX Acc # XXXX as Closed and Debt Included in or Discharged through Bankruptcy Ch XXXX. On XX/XX/XXXX, XXXX shows the XXXX XXXX XXXX Acc # XXXX as Closed and with a Balance of {$0.00}.
Firstmark shows up on my credit reports for the first time on XX/XX/XXXX in my XXXX and XXXX reports ( attached ) of the same date. They reflect the account as Closed and XXXX shows the Balance reported as {$0.00}. On XX/XX/XXXX, my attached XXXX report reflects Firstmark Account # XXXX as Closed and with a Balance of {$0.00}.
On XX/XX/XXXX, my XXXX Credit report ( attached ) shows Firstmark Account # XXXX as Closed and with a Balance of {$0.00} on all three Bureaus ( XXXX, XXXX, XXXX ). On XX/XX/XXXX, I pulled all three Bureaus Reports ( XXXX, XXXX and XXXX ) separately and have attached them to this complaint. On all three of those Bureaus reports dated XX/XX/XXXX, Firstmark Acc # XXXX shows as Closed with a Balance of {$0.00}. XXXX XXXX XXXX Acc # XXXX continually shows the Closed status and the Balance of {$0.00} through to current day.
It appears that Firstmark acquired this alleged debt sometime between XX/XX/XXXX, when it was still not on my credit report and XX/XX/XXXX when it first appears. I never received any communication from Firstmark until XX/XX/XXXX in the letter referenced at the beginning of this communication.
The Consumer Financial Protection Act is enforced by the Consumer Financial Protection Bureau. The CFPB typically brings enforcement actions under a combination of the applicable federal consumer protection statutes listed below and Dodd-Franks Consumer Financial Protection Act of 2010 ( CFPA ). The CFPAs prohibition on unfair and deceptive acts and practices ( UDAAP ) is its chief enforcement mechanism. In its revised Education Loan Exam Procedures, the CFPB explains how examiners review student loan servicers compliance with federal consumer financial law. The CFPB listed the following as potentially unfair, deceptive, or abusive acts or practices with respect to lenders and servicers interactions with consumers : An act or practice is deceptive under the CFPA, if : [ 1 ] there is a representation or omission likely to mislead consumers acting reasonably under the circumstances ; and [ 2 ] the representation or omission is material.
An act or practice is unfair when : ( 1 ) it causes or is likely to cause substantial injury to consumers, ( 2 ) consumers can not reasonably avoid the injury ; and ( 3 ) the injury is not outweighed by countervailing benefits to consumers or to competition.
An abusive act or practice is one that : ( 1 ) materially interferes with a consumers ability to understand a term or condition of a consumer financial product or service ; or ( 2 ) takes unreasonable advantage of : [ a ] a consumers lack of understanding of the material risks, costs, or conditions of the product or service, [ b ] a consumers inability to protect its interests in selecting or using a consumer financial product or service, or [ c ] the consumer reasonably relies on a covered person to act in the consumers interest.
I assert that reporting an account as Closed and with a Balance of {$0.00} from XXXX through to current day XXXX and then, in XX/XX/XXXX, stating that it is Open and has a balance of {$26000.00} is deceptive.
I assert that reporting an account as Closed and with a Balance of {$0.00} from XXXX through to current day XXXX and then, in XX/XX/XXXX, stating that it is Open and has a balance of {$26000.00} is Unfair. It causes substantial harm to me, the consumer who could not have prepared for a debt of which has been Paid and reported as a Balance of {$0.00} for over three years now.
I assert that reporting an account as Closed and with a Balance of {$0.00} from XXXX through to current day XXXX and then, in XX/XX/XXXX, stating that it is Open and has a balance of {$26000.00} is an abusive act or practice in that Firstmarks reporting to XXXX, XXXX and XXXX clearly state that the alleged debt is Paid, Closed and has a Balance of {$0.00}. To try and re-write history in XX/XX/XXXX and state that this alleged debt is anything other than what they themselves have reported, materially interferes with my, the consumers, ability to understand the terms and conditions of this alleged debt.
Based upon the above, Firstmark must correct its systems to reflect the information it has reported to XXXX, XXXX and XXXX since XXXX thereby listing the alleged debt as Paid, Closed and with a Balance of {$0.00}.
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| 12/12/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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XXXX I reached out to ombudsman and Great Lakes after personal info kept changing and when I noticed loan amount had significantly increased- at the time I didnt know where ( what area ) I had to go through loans ( XXXX XXXX and XXXX were the two that seemed off ). Note beginning in XXXX and XXXX noticed theft of personal documents I had been organizing ( credit reports, XXXX XXXX Great Lakes XXXX XXXX XXXX bank XXXX XXXX XXXX credit card, XXXX XXXX ( now XXXX ) and loan documents were turning up missing- I had them in folders in a wide cardboard filer first XXXX XXXX entire folder then Great Lakes XXXX XXXX and credit reports I had a tote of XXXX XXXX documents and class work- they took that ) I found only a few items and loan papers I hid when I learned what was happening - also when my daughter and I separated she kept a suitcase of papers, yet they got to that when she gave it back - they took XXXX promissory noteXXXX if these were investigators they should have returned it. It was not felp loan and not a bank loan.
I disputed Amt. type and they sent it to Nelnet someone came in taking and planting documents fake promissory note crooked on bottom and an extra XXXX XXXX loan distribution list - plus I requested the schools information and again fake info put together ( semester vs qtrs, info inaccurate including transactions and loan info, personal info- sent me somebody info modified- often I saw a re-creation attempt using anothers template fake transcript XXXX and others. No letterhead on letter and more. I tell wats wrong and its made better to fix forgery. In addition, all XXXX broke loose once I disputed or attempted -increased invasion of every area of my life- I was XXXX XXXX XXXX XXXX XXXX They came in my apt many times- often in night while sleep. They did things to make it seem like me and to tarnish my credibility, slander my name and question or labeXXXX XXXX XXXX I tried to work with XXXX XXXX - XXXX gave her part of loan documents and it was because- it didnt seem relevant to her- theft, forgery, invasion and odd conversations in favor of Great Lakes Nelnet XXXX She seemed to be gathering what I knew, what I had- anything I said they came after-? Honestly had plenty of info. They took police reports. I tried to keep XXXX safe - she left XXXX police XXXX - she listened and was attentive - and I shared documents with her becausei felt I could trust her. I believe She wrote XXXX in loans. The people behind this has connections and another cop said it was cops ( XXXX ) but he didnt do a report and he whispered it to me- Im thankful he felt bad for me but sad he didnt have courage to stand- XXXX XXXX started calling on XXXX ( she called twice in early at number I brought into XXXX XX/XX/XXXX I spoke to her in day XXXX minutes & she left a message a little after XXXX ..and they kept coming taking or looking for what I revealed-? Something was off and I saw deletion or manipulation of her calls ( I did screenshots- did you know technology can change call info in phone? Well it wasnt XXXX it was XXXX and I emailed and saved XXXX copies they got to it so I reprinted that page and they took. I continued to call her and she told me her case was for Great Lakes I needed to do Nelnet I attempted to start a case but I was told by XXXX XX/XX/XXXX that she was told to close case because XXXX case would be reopened it never was I left aboutXXXX messages-? for her to CALL And XXXX made sure my preference was call. Found out someone changed email and preference- regardless I never received a call about case it was a stall Waited for a while- when I recovered fafsa email and learned that there was a cover- up. Things forged with my name differentXXXX XXXX changed my name to XXXX online in one area then produced report in XXXX and took my copies- I have proof my name was hyphenated divorce and marriage all this was tampered with why me-? I was persistent and I noticed a lot that usually overlooked. Note previously I encountered Nelnet rep in XXXX who stated fraud claim was denied because of incomplete submissions - I had been working with Great Lakes mainly because loans supposedly originated there and were moved - I filled it that formXXXX pages/4 they stole them submitted to Nelnet as if it was me and closed their - Nelnet investigation XXXX my dispute- they listed many dates and? I dont know what they were referring to - Nelnet does things and write letters as if you are requesting it- **theft of Nelnet letters occurred often seemly to control complaints- they are evidence- I take photos but they mess with flash drives, computers ( unscrewed ) other camera not working and recently XXXX took film out of camera. XXXX, XXXX they took one of Great Lake pages ( and will likely submit it as if I did it ) * note sometimes they return it i odd places or in plain view ( I pulled tote out closet earlier this year and they sat it i top or they would slip it in an old document/ teaching material to make it seem misplaced- I kept them in folder with a page in between 4 pages. Thats why they only got two. There has been so much illegal activity - I wanted police to do finger prints. I asked for cfpb forms twice. I never got them. I hope this is not stressing anyone - this is real even though it seems unreal. It is too much for agencies to handle .No one should have to go through what I have- it really involved and I have to trust that truth will come out- forged document and manipulation of loan information and more. Its been some weird stuff- I was even threatened and didnt take it seriously at bus stop about better be careful talking about hacking and etc dead like like ( ) two guys with red hoodies warm weather XXXX XXXX could not send faces hidden I told him I wasnt scared. Went home thought about it shared it and realized. Another XXXX questioned me wanted to know who I knew names favors etcsmart phone if I had one,? if I XXXX XXXX XXXX and end of conversation he told me it wasnt over walked out room toward copier noticed XXXX male at table to right my phone came on by self and copier rebooted at same time. As I approached then he slipped out library. I went places and sat and saw them come looking for merecognized vehicles also. Leaving coming work site client homes ( going in my car- able to cause doors to unlocked ) Over years I had been trying to make depth of Ed see the small things that seemed like and was hacking into system - I caught incident at XXXX ( extra email financial aid - lots of system issues on computers and more XXXX and XXXX compromised before it came public, money order theft usps interception certified and manipulation of info. Last cfpb rep wanted all my emails why- I just wanted a form. XXXX XXXX XXXX Recently, Other documents from past taken and a notebook I logged old doc and loan info I found and servicers calls and source ( to compare ) there were only 4 not 6 and part is in consolidation that amount includes. Review info- says XXXX went to consolidation from total distributed if so balance about XXXX. All of loans should have made consolidation in2006 it shows no more distributions after XXXX. Much has happened over past 6 years. I was hacked in XXXX daughter Id theft twice and what they did to me they tried with her loan documents forged found two different fixed rates one high 10 % and the other accurate -? they plan and target you well in advance- planting fake documents manipulating datas documents there is a way of life doing this and entering homes/ apt if COVID spreads this is why- I had to be careful not to investigate and find self in more danger.just now As I was looking for evidence I noticed other case re : XXXX rep and an email not mine ) ( XXXX prints of emails/ document of email missing .recall my bag was in snapped an some correspondences XXXX XXXX XXXX XXXX XXXX, XXXX XXXX docs missing ( forged submission of file without periods and copied onto it and address change on my legal document - From current to do file folder from my bag I believe thats why flash drive messed with and they tossed what they didnt want on table- cant seem to keep up with this12/12/2021
|
| 04/11/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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***Resubmitting this complaint because Firstmark did not answer it in the last complaint.
Firstmark to-dos : 1 ) send me my promissory note for my loan for {$4500.00}. This will be the 3rd time I have asked for it with no response.
2 ) send me a copy of the letter you claimed you sent in a complaint response. This letter was sent in XX/XX/XXXX and outlined how I could make payments during bankruptcy and this letter has been your reasoning as to why you can charge me interest during the bankruptcy I asked to be removed from twice.
3 ) You asked for documentation showing I owe less than what you show. I've sent you this information twice it should be in my file. The court discharge papers show a remaining balance of {$1000.00} in XX/XX/XXXX and I have made payments since then. Show me how you can legally charge me interest when I asked twice to keep making payments and you ignored me, and when the courts show I do not owe this interest. I've attached the docs for a 3rd time for your review. Please be sure to review them this time.
I took out ( 2 ) student loans with XXXX XXXX when I was a student at the University of XXXX between XXXX and XXXX. My dad, XXXX XXXX, co-signed for both of these student loans because XXXX would not approve me on my credit history alone. The total for both loans was approximately {$9500.00}. In XXXX my parents filed chapter XXXX bankruptcy and both of these student loans were pulled into their repayment plan since my dad was the co-signer. At this point, I had been successfully making payments on both loans for over 4 years, but when my parent 's bankruptcy was filed XXXX pulled both student loans into bankruptcy status. I was notified of this change by logging onto my online XXXX account to make a payment and I could not. Everything said my accounts were in bankruptcy and that I had to call a specific XXXX number. In XXXX I called XXXX bank twice. The first phone call the rep who answered said that I had to speak to the representative for Iowa 's bankruptcies and transferred me to a woman 's voicemail. I left a message stating that I wanted to remove my student loans from bankruptcy status, that my dad was just a co-signer and that I can continue to make payments on the loan but I needed information on how to make payments since my online account was locked out. No one from XXXX ever called me back so a few days later I called again, and was told again that I had to talk to the representative for Iowa and transferred me to the reps voicemail. At this time I did not leave a second message since my first one was left unreturned. I talked to my dad, who talked to his bankruptcy lawyer, and his lawyer said to leave the loans in bankruptcy and they will payout. Taking his legal advice I stopped trying to get a hold of XXXX XXXX. Fast forward to late XX/XX/XXXX I receive an email from XXXX stating that my credit score has changed. I log into my credit report to find 60 days past due ding that resulted in a XXXX credit point drop, from a company called Firstmark. I had no idea who this company was or why they were involved in my credit. I XXXX the company and found they are servicing XXXX student loans. I knew that these loans were on my dad 's bankruptcy so I reached out to him. My dad said that in XX/XX/XXXX his bankruptcy was discharged because the 5-year plan had been paid in full. He sent me a copy of the discharge papers to confirm which showed that the total remaining balance as of XX/XX/XXXX for both XXXX student loans was {$1000.00}. I called Firstmark customer service in early XX/XX/XXXX and spoke to a rep. The rep who answered the phone did not understand what bankruptcy meant or why my account was past due. I explained how my accounts were pulled into my dads ' bankruptcy over 5 years ago so I had no idea the accounts were still open, and the female rep responded with 'we are not required to send you a statement, it is just a courtesy. You still have to pay on your loan as agreed to even if you do not receive a statement. ' I asked to speak to a manager and she transferred me to an escalation rep. The escalation rep agreed that it was not ok to ding my credit for an account I did not know was still open, but that due to the account still being in bankruptcy status Firstmark is not allowed to send me anything in the mail about my account. He said that it is illegal to send me statements or information on how to make payments when an account is in bankruptcy status so that is why I never received any notifications. **I will note that in my last complaint against Firstmark the rep that responded stated that Firstmark did mail me information on how to make payments in XX/XX/XXXX, I asked for clarification from Firstmark after my last complaint and did not receive an answer. Right now I have one rep saying they did not send me anything about making payments or information on my account, and another rep saying the did. I also asked for a copy of the documentation they sent me and I did not receive a response from Firstmark. My request for the copies of this documentation was sent over two weeks ago with no answer. I can only get Firstmark to respond to me when I file a complaint with CFPB. ** During my XX/XX/XXXX phone call, the rep stated that he does not agree with the situation but that he can not help me. I ended up filing a complaint with CPFB and finally Firstmark removed the ding from my credit in XX/XX/XXXX. The unresolved issue that still remains, and that I have filed multiple complaints on, is the remaining balance of my student loan accounts. Currently Firstmark shows that I owe over {$4500.00} in student loans with them but the bankruptcy discharge papers my dad gave me to show that I only owe {$1000.00} on both accounts combined. After my first complaint Firstmark responded with updating my credit score/report but said that the discrepancy in account balances was that I was only looking at one account balance, not both, which is not true. My second complaint to Firstmark about this issue was that the balance difference was the interest that accrued during the bankruptcy, which I asked to be removed from or make payments during twice to XXXX XXXX with no response, and Firstmark responded to this complaint by saying I still owe the full {$4500.00} and it is not negotiable. I responded to the customer service department directly after my second complaint explaining that the issue is that I asked to make payments during my bankruptcy and XXXX ignored my requests, now 5 years later Firstmark comes back and says I owe over $ XXXX in additional interest that would not have accrued if XXXX responded to my first two requests to make payments during the bankruptcy. To give you an idea my parent 's bankruptcy started about XX/XX/XXXX, from XX/XX/XXXX until XX/XX/XXXX I or my family has paid {$6200.00} in interest only to Firstmark on both student loans. Now they are saying I pay an additional $ XXXX in interest-only due to the accounts sitting in bankruptcy for 5 years. For the 3rd time, my request and the moral thing to do is to let me pay back the remaining principal that I owe on these accounts so I can close them out and be done. I've asked to negotiate several times without any cooperation from Firstmark. On XX/XX/XXXX XXXXI requested my original promissory notes on both accounts, and a copy of the letter Firstmark sent me in XX/XX/XXXX. Several weeks later I received one copy of an online promissory note for one of the student loans with XXXX, I am still missing the promissory note for the {$4500.00} loan, and the copy of of the postmarked letter Firstmark mailed me in XX/XX/XXXX letting me know how to make payments on my account when it is in bankruptcy status. So far Firstmark keeps changing their answers to fit their actions and reviewing with the XXXX this company has hundreds and hundreds of complaints against them. Why isn't the government doing anything about this company? Will it take a class action lawsuit to be treated fairly?
|
| 05/25/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
Servicemember |
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To Whom this May Concern- I had my federal student loans previously with XXXX and I consolidated with Nelnet on XX/XX/XXXX with payment of {$380.00} I was paying my student loan on time and was current with Nelnet up until XX/XX/XXXX. My family had some financial hardship and I had to make a decision to place my student loan on a forbearance until XX/XX/XXXX.
I then saw on XXXX some news, regarding school loan servicers, Nelnet and XXXX, in hot water with multiple complaints with consumers. On the article they had a number for a third party that stated it could help lower your payments.
I called and it sounded like a great idea. I only had to make 5 monthly payments of {$230.00} and then my new payment would be an estimated {$90.00} for 20 years and then the rest of my loan would be forgiven. I did sign the contract and then cancelled immediately because I felt as if it was too good to be true.
I called to verify my cancellation and also spoke with a manager that confirmed I was on approved for the Pay as You Earn plan. Basically pay the 5 monthly payments of {$230.00} and then 20 years of $ 90 monthly payments and then the rest of my loan was forgiven. She assured me that this program was offered on StudentLoans.gov.
Below is the verbiage from the third party welcome letter.
XXXX, It was a pleasure speaking with you, and thank you very much for taking the time to speak with me regarding your Student loan options.
We provide assistance to borrowers with federal student loans by helping you navigate the myriad of available programs designed to provide financial assistance. We will guide you through the steps necessary to apply and qualify for your benefits with the U.S. Department of Education. We are dedicated to helping people take advantage of U.S. Department of Education approved Direct Consolidation Loan programs. With these programs some of the benefits include : one lender, one payment, fixed rate, a lower payment and/or possible loan forgiveness. I would be happy to assist you in our prescreening process to determine your eligibility for loan forgiveness & consolidation programs.
For general information, you may view our website at XXXX XXXX XXXX/ For specifics please call me on my direct number ( XXXX ) XXXXXXXX. There is no cost or obligation to determine whether any of these U.S. Department of Education sponsored programs can benefit you.
Listed below are many helpful links about receiving student loan benefits : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : REVIEWS & COMPLAINTS XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NELNET XXXX XXXX XXXX XXXX XXXX | Senior Loan Advisor XXXX XXXX XXXX XXXX XXXX Office : XXXX | Fax : XXXX XXXX XXXX XXXX The information contained in this electronic transmission, and any attachments, may contain CONFIDENTIAL information. The information is intended only for use by the addressee named above. Any unauthorized use, disclosure, dissemination or copying of the contents of the information and any attachments contained in this electronic transmission is strictly prohibited. If you are not the intended addressee, please notify the sender immediately and delete this message.
I did reach out to the customer service of the Department of Education and they did take down my complaint regarding the third party agreement that was offered. I was told I could just apply on studentloans.gov in order to try to get a lower payment.
I did go on and apply on studentloans.gov around the end of last month, XXXX.
I reached out to Nelnet via messenger today and asked for an update regarding my application. This was her response : " The plan has been processed and your monthly payment is {$500.00} and is effective XX/XX/XXXX. '' " You are on the revised Pay As you Earn Repayment Plan. Signing the application and submitting it is requesting to have the payment recalculated ''. You're interest rate is 6.25 % ''.
My previous interest rate was 6.13 %.
According to my account information on Nelnet 's website, my payment for the first year will be {$500.00} and then for the rest of the term it will be {$700.00}.
The customer service rep did not mention this jump in payment.
This is not lower than my current payment. I understand that interest accrues till when you put your loan in a forbearance. So, I thought that was why, but I asked her and her response was the following : " No, as only {$110.00} of interest was from the forbearance. '' " The payment plan is based on the income and family size. '' I am beyond frustrated at this point. Why would I want to agree to a higher payment if I was trying to get a lower payment?? It makes no sense that I was not able to agree or decline to the higher payment.
I would think if a person were applying to an income based repayment plan for the goal of lowering my payment, how increasing my rate and payment makes any sense.
I told the lady from Nelnet that I would be contacting the CFPB and she immediately said she could try to qualify me for 2 other options.
One option was to lower my payment to {$430.00} and extend my term to 25 years. It is called the E
xtended Standard Repayment Plan.
The second option was called the Extended Graduated Repayment Plan, the payment starts out at {$330.00}, then {$350.00}, then {$370.00}. the payment increases 15 % every two years for 25 years. At the end of the term my payment would be {$640.00}.
I wanted to file a complaint because I think this process is very unfair and almost abusive to the consumer.
Not allowing me to review the new terms and agree or disagree is not okay.
I feel that including a spouse 's income because we filed jointly and then he or she is not responsible for the loan at any point, makes absolutely no sense.
If my husband left the picture, I would have to pay this loan myself. Obviously, it would be life change so then I would have to re-apply would probably get a lower payment.
If something happens to me, such as death, the loan goes away. He isn't held responsible so his income should not be used, in my opinion.
I also don't appreciate that I can't get a lower payment to what fits my income but people who don't make any money and live off the government ( which also comes out of my checks every month ) can go to school for free.
I should have had XXXX kids right out of high school and been a single mom so I could have went to school for free.
This whole process is backwards. I worked very hard for my degree and I will basically be struggling though life financially because I am not qualified for a lower payment to fit my needs. I have XXXX kids and work a full time job. I have a mortgage, car payments, utilities, diaper and formula bills ( no state assistance ), grocery bills, etc. I am not asking for a free ride, I'm asking for some assistance.
I am asking that someone really re-evaluates the approval process or create a program for individuals who need a plan for that fits their specific needs. My husband does not have any school loans. He was in the military for 8 years.
Below is my exactly how much I am actually paying towards this loan and all the interest Nelnet is collecting.
Group Details Loan Type DIRECT LOAN CONSOL Interest Rate 6.125 % Outstanding Principal Balance {$63000.00} Unpaid Fees/Other Charges ( if applicable ) * {$0.00} Unpaid Interest to be Capitalized {$1900.00} Interest Not Capitalized {$310.00} Estimated Interest Accrual Over Loan Term {$25000.00} Interest Paid as of XX/XX/XXXX {$4300.00} Total to be Repaid {$91000.00} Repayment Schedule and Terms Your Group H is in the Revised Pay As You Earn Repayment plan. This repayment schedule is set to begin on XX/XX/XXXX**.
Payments Regular Monthly Payment Amount XXXX - XXXX {$500.00} XXXX - XXXX {$700.00} Please help!
|
| 09/10/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account information incorrect
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Web |
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Nelnet has incorrect data on its website, letters, and has failed to report accurate data to CRA's. When questioned about these Acts with discoverable files from XXXX, XXXX and XXXX Nelnet denies any wrongdoing. Nelnet has engaged in willfully negligence practices. Nelnet has violated Federal and State ethics Laws. Nelnet has used predatory defamation tactics by failing to act and disturbing the trust of the federal system of government. Nelnet willfully violated an Open Records Request violating state and federal law. Nelnet engaged a borrower with the intent to defraud by using DOE seal letters in conversations. Nelnets Failure to preform a reasonable investigation constitutes legal action under the FCRA, Section 616, for willful non-compliance by CFPB and FTC and any other Government Agencies impacted or with purview over this matter. FCRA Violations: FCRA 660 and 643 by failure Failure to Respond to FCRA 616 Nelnet has WILLFULLY VIOLATED FCRA SECTION 623 Items Requested were not given to consumer in a timely manner. Collusion and attempt to defraud: After Multiple Acts of Negligence The CFPB recommended contacting US DOE in Case XXXX. Contact with US DOE was answered by Nelnet and not US DOE. This is a blatant conflict of interest and US Department of Education is now liable and a Co-conspirator Under the federal conspiracy statute: The agreement by two or more persons is the essence of the crime.The co-conspirators must agree to commit a federal crime or to defraud the United States or any federal agency in any manner and for any purpose. Nelnet and US DOE have by failure to act defrauded the US Government by failing to abide by Federal Standards Regarding Negligence and FCRA guidelines. Precedent to substantiate all claims made: Nelnet has now shown a history of Negligence by not providing accurate and timely information to an account holder under FCRA guidelines. This precedent of Negligence shows that Nelnet is incapable of handling this account in a manner consistent with Federal Regulations and State Laws. Failed to respond to all FCRA 660 and 643 Request in CFPB Complaints XXXX XXXX Failure to Respond to FCRA 616 in CFPB Complaints XXXX XXXX Nelnet has WILLFULLY VIOLATED FCRA SECTION 623 Items Requested were not given to consumer in a timely manner. Nelnet violated State and Federal negligence laws willfully by standing behind those denials in previous CFPB complaints. Nelnet has failed to provide information as required under FCRA 660 or 643. Nelnet provided incorrect information on a CRA for 1 year after multiple CFPB complaints and stood by and said it had done nothing wrong. Then why was were CRA changed after a dispute with XXXX proving Nelnet had neglected to provided Accurate information? Nelnet has never answered this question. Nelnet has never provided proof it sent information to CRAs according to Federal Regulations. Nelnet has been notified and failed to provide information under FCRA 660 and 643 guidelines and is in Violations of State and Federal laws concerning negligence by ignoring these guidelines and there respective calls for timely responses and accuracy. Particularlly, concerning section 3 and 4 "(3) Complete its investigation of the dispute and report the results of the investigation to the consumer before the expiration of the period under section 611(a)(1) of the Fair Credit Reporting Act (15 U.S.C. 1681i(a)(1)) within which a consumer reporting agency would be required to complete its action if the consumer had elected to dispute the information under that section; and (4) If the investigation finds that the information reported was inaccurate, promptly notify each consumer reporting agency to which the furnisher provided inaccurate information of that determination and provide to the consumer reporting agency any correction to that information that is necessary to make the information provided by the furnisher accurate" Failed to Respond to open Records Request In Case XXXX Nelnet failed to respond to an open records request violating State and Federal Laws. Nelnet has continually refused comment reciting previous messages and emails that were not completed in full so this is not surprising. This has now become intentional negligent behavior. Nelnet has WILLFULLY VIOLATED FCRA SECTION 623 by Not providing information as requested and not giving information to account holder either accurately, infull or not at all. Please provide the following: 1) All information and correspondence with US department of education under the Open Records Act concerning the admin Forbearance as it did not follow protocols and protections set in place by US Federal Code 682.211 Forbearance. 2) Information concerning illegal interest reported to CRAs while loan was in Admin Forbearancewithout signed notice from borrower under 682.211 Forbearance AND ADMITTED TO IN CFPB case XXXX 3)Proof of Debt for all Loans persuant to all rules in FCRA 623 4) Proof of submission of correct information to CRAs from Nelnet to CRAs from XX/XX/XXXX_XX/XX/XXXX under Open Records Acts pertaining to 3rd party contractors who work as officials of a Govt Service 5) Verification of Security protocols surrounding PII from XX/XX/XXXX-XX/XX/XXXX where personal data was likely compromised Appendix A ) Precedent of Negligence and Willfull misconduct by Failure to provide information according to FCRA 623 FCRA ISSUE XXXX XXXX Submitted to the CFPB on XX/XX/XXXX Information Submitted with this complaint Nelnet admitted no wrong doing on the above case However: The Exact Same Case was submitted to XXXX on XXXX Submitted to the CFPB on XX/XX/XXXX XXXX Found there was an issue yet Nelnet still believed no wrong doing FCRA ISSUE 2 +ECOA ISSUE XXXX Submitted to the CFPB on XX/XX/XXXX Nelnet is clearly negligent by Referencing a Case that has nothing to do with the compaint received and in the original case. There is no information concerning the missing data. Clear negligent Behavior by NELNET and a violation of State and Federal Law Screenshot that was attached case XX/XX/XXXX and sent to Attorney Generals office shows XXXX Requested information. This information was never sent back. Due to Lack of response XXXX Deleted the information yet Nelnet still implies no Wrong doing in future CFPB responses and letters to account holder. This behavior is negligent behavior at best or intentionally malicious at worst. FCRA ISSUE 3 Not providing Validation of Debt Within 30 Days by Law + Innaccurate Information Predatory Loan Practices Under FDCPA XXXX Submitted to the CFPB on XX/XX/XXXX Response They did not adress any of the issues brought up and note "We are not your lender, the Department of Education is your Lender" FCRA VIOLATION #4 Failure to provide information in a timely manner Failure to report accurate information to CRA's Accuratly I want you to Pay Very Close Attention Here So Refer back up to FCRA ISSUE 3 where Nelnet responded on XX/XX/XXXX. So in XX/XX/XXXX Validation of Debt was asked for, By Law its due to the requestor by 30 days. Nelnet did not sent verification until XX/XX/XXXX which is far past the 30 day Window and clearly negligent and a violation of FCRA guidelines. This can be proven by review of XX/XX/XXXX when Nelnet was aked for a second time and responded to intial response therby violating FCRA Guidelines on XXXXXX/XX/XXXX Submitted to the CFPB on XX/XX/XXXX.They did not send verifcation until XX/XX/XXXX that was due 30 days out in XX/XX/XXXX. They failed to send valid information in a timely manner. They failed to provide accruate inforamtoin to CRA's. It was attached to Credit Report Incorrectly and evidence was provided to Attorney General and CFPB that is was still wrong as of XX/XX/XXXX.
|
| 08/24/2023 |
Yes |
- Debt collection
- Federal student loan debt
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- False statements or representation
- Attempted to collect wrong amount
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|
Web |
Servicemember |
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Over the last XXXX ( XXXX ) years I, XXXX XXXX XXXX ( Consumer and/or Plaintiff ), have been DENIED access to extended credit opportunities via Credit Cards , Lines of Credit for my Businesses , and even been denied employment and professional advancement opportunities because of the numerous, egregious, fraudulent, unauthenticated, and negligently reported INACCURATED, AGED, DUPLICATE ACCOUNTS, and/or NOT MINE but are still being negatively reported on my credit file. These negative reports has caused me irreparable harm, emotional harm and distress, damages, loss of income and loss of employment opportunities via my inability to have my Secret level security clearance restored because of the fraudulently perceived Bad Credit image that has been falsely stained my character by NELNET, XXXX XXXX XXXX ( XXXX ), XXXX XXXX XXXX XXXX XXXX ( XXXX ), XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and other Credit Reporting Agencies ( individually and/or collectively the CRA and/or Defendant and Disputed Account Holders ), all in clear violation of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. and the Maryland Consumer Credit Reporting Agencies Act, Annotated Code of Maryland, Commercial Law Article, 14-1201, et seq.
I recently applied for a Commercial Realestate Loan for a property that I was looking to purchase for my business and potentially build a primary homesite for me and my family in my hometown of XXXX XXXX, GA. HOWEVER, I have been DENIED the extension of credit by the lending institution because XXXX 1 ) reported by Credit Score to them at a XXXX rating ; and 2 ) have negatively and falsely reported me having over XXXX instances of DELINQUENCIES and/or LATE PAYMENTS over 90 days, which is wholly INACCURATE and mathematically IMPOSSIBLE!!!! See Exhibits A & B.
Ive constantly disputed the accuracy of the information in my credit file over the last 5 years.
Most recently, on or about XX/XX/XXXX, XXXX XXXX posted a Collections on my credit file for all CRAs in the amount of {$17000.00} and I want to know WHY????? The last semester I attended XXXX was the Fall of XXXX ... and this was NEVER on my CRA accounts until XX/XX/XXXX?? THIS IS NOT MY ACCOUT NOR DEBT!!! This needs to be resolved ASAP because this issue is both putting my Federal Clearance in jeopardy and it is interfering with my purchase of a home that I'm due to go to closing within the next 30 days.
As such, the actual damages sustained by the Plaintiffs as a result of the Breach of Contact, Theft, Breach of Fiduciary Duty, Negligence, Criminal Negligence, and other collective acts of the Defendants include, but are not limited to : Financial monetary loss of {$20000.00} in Earnest Money Deposits due to decreased credit ratings and inaccurate reporting.
Financial monetary loss in the {$590000.00} appraised market valuation of the Subject Property due to decreased credit ratings and inaccurate reporting.
Financial monetary loss and Tortious Interference in the {$7800.00} in monthly income from the Billboard and Cell Tower revenue from the Subject Property due to decreased credit ratings and inaccurate reporting.
Financial monetary loss and Tortious Interference in the lending of {$750000.00} in capital from XXXX XXXX for the Acquisition and Development of the Subject Property due to decreased credit ratings and inaccurate reporting.
Financial monetary loss and Tortious Interference with the planned future Planned Unit Development ( PUD ) Mixed-use rezoning of the property valued in excess of {>= $1,000,000} USD due to decreased credit ratings and inaccurate reporting.
Financial monetary loss and Tortious Interference in the lending of {$750000.00} in capital from Plaintiffs new lender, Cleared for Closing for the Acquisition and Development of the Subject Property due to decreased credit ratings and inaccurate reporting.
Financial monetary loss and Tortious Interference regarding the two separate Realestate appraisals and fees that the Plaintiff paid for to support his cash-out refinance of his XXXX asset properties totaling over {>= $1,000,000} in valuation due to decreased credit ratings and inaccurate reporting.
Financial monetary loss and Tortious Interference with the planned future redevelopment of the site into 250+ Multifamily Apartment units with a planned estimated investment and valuation in excess of {>= $1,000,000} due to decreased credit ratings and inaccurate reporting.
Tortious Interference with Plaintiffs business relationship with XXXX XXXX due to decreased credit ratings and inaccurate reporting.
Tortious Interference with Plaintiffs business relationship with XXXX XXXX XXXX XXXX due to decreased credit ratings and inaccurate reporting.
Tortious Interference with Plaintiffs business relationship with the XXXX XXXX due to decreased credit ratings and inaccurate reporting.
Tortious Interference with Plaintiffs business relationship with the XXXX XXXX XXXX XXXX GA due to decreased credit ratings and inaccurate reporting.
Tortious Interference with Plaintiffs business relationship with the State of Georgia due to decreased credit ratings and inaccurate reporting.
Tortious Interference with Plaintiffs business relationship with XXXX XXXX government due to decreased credit ratings and inaccurate reporting.
Tortious Interference with Plaintiffs business relationship with the XXXX XXXX XXXX XXXX due to decreased credit ratings and inaccurate reporting.
Tortious Interference with Plaintiffs business relationship with the U.S. Department of Veteran Affairs due to decreased credit ratings and inaccurate reporting.
Tortious Interference with Plaintiffs business relationship with the U.S. Department of Treasury.
Tortious Interference with Plaintiffs business relationship with the U.S. Department of Housing and Urban Development due to decreased credit ratings and inaccurate reporting.
Tortious Interference with Plaintiffs business relationship with the XXXX XXXX News and other local and national media outlets due to decreased credit ratings and inaccurate reporting.
Tortious Interference with Plaintiffs business relationship with XXXX XXXX due to decreased credit ratings and inaccurate reporting.
Tortious Interference with Plaintiffs business relationship with XXXX XXXX due to decreased credit ratings and inaccurate reporting.
Tortious Interference with Plaintiffs business relationship with XXXX XXXX due to decreased credit ratings and inaccurate reporting.
Tortious Interference with Plaintiffs business relationship with XXXX XXXX due to decreased credit ratings and inaccurate reporting.
Tortious Interference with Plaintiffs business relationship with XXXX XXXX XXXX due to decreased credit ratings and inaccurate reporting.
Tortious Interference with Plaintiffs business relationship with XXXX XXXXXXXX due to decreased credit ratings and inaccurate reporting.
Tortious Interference with Plaintiffs image, brand, and likeness for XXXX XXXX XXXX and XXXX XXXX, XXXX due to decreased credit ratings and inaccurate reporting.
Tortious Interference with Plaintiffs reputation and good name due to decreased credit ratings and inaccurate reporting.
Mental, emotional, physical pain and suffering Negligence Criminal Negligence Negligent Infliction of Mental, emotional, physical pain and suffering.
Breach of Duty of Good Faith and Fair Dealing.
Breach of Fiduciary Duty Breach of Contract Others to be determined.
Furthermore, under Georgia law, damages for mental suffering and emotional anguish can be recovered, when there is an intentional infliction of mental distress, without a showing of contemporaneous physical harm. Carrigan v. Central Adjustment Bureau , Inc., 502 F. Supp. 468 ( N.D. Ga. 1980 ).
|
| 02/27/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Dear Consumers Financial Protection Bureau ( CFPB ) : In submitting this complaint, I feel the need to share just a brief history of my story. I grew up on welfare and barely made it through high school. I had a rough home life that I was always trying to overcome. I worked hard for everything I had, but struggled emotionally.
In XXXX, at XXXX XXXX XXXX, I decided to get help for my drinking. This is the way I coped with my life. I began recovery for XXXX. As a result, my whole life turned around. After a few years into sobriety, I found out that I could go to school with the help of financial aide. What a dream come true! At age XXXX I began that journey.
I went to community XXXX for a few years then transferred to XXXX, where I worked on my XXXXr 's in XXXX XXXX. A vocation that later realized barely paid. I had a specific job that I was interested in, but they increased the requirements to a XXXX XXXX level degree. At XXXX, I went back for my XXXX XXXX XXXX. I had never married nor had kids. I met my current husband at XXXX, married at XXXX. Soon after we were married I unexpectedly I got XXXX. I was so happy. I didn't think this was possible. He is now XXXX and finishing high school.
I graduated with my XXXX XXXX in XXXX XXXX at XXXX. I am now XXXX XXXX XXXX and have 30 years sobriety.
" My loan servicer is Nelnet. I seriously don't remember consolidating. I had XXXX XXXX initially. I remember XXXX XXXX XXXX XXXX stating they weren't working with them anymore, but my memory escapes me on the details of the switch.
" I am not sure where to start? I have 20+ year old loans nearing {$200000.00}. Larger than our home loan. We are not extravagant.
" I have a XXXX XXXX in XXXX XXXX and have worked at non-profits for years with low pay. I finally worked my way into XXXX XXXX and started trying to pay.
I set up an income-based plan. This was difficult because I am in XXXX XXXX ( XXXX ) with contractual staff, so it is more complicated. What my business takes in and what I am paid is different, so It appears as though I make more then I really do.
They are constantly trying to hold my spouse accountable. He did not co-sign the loans and in Michigan we are a non-community property State, plus they are not his loans.
" I have been paying fairly steady since XXXX of XXXX. As of XX/XX/XXXX - current I have paid {$26000.00}.
" From approximately XXXX in XXXX - XX/XX/XXXX, I began receiving harassing phone calls several times a day, even though I had continued to pay almost XXXX. Since this amount was based on income eligibility, they had considered me late for a portion of what they determined I owed. Initially I was confused about this and thought I had resolved things, at least for a bit. I found out that I needed to resubmit Income based information every year for that too. Each time they would demand my spouse 's income, which I wound refuse to provide. Each time I had to do this the process got drawn out further, then showing I very delinquent for the portion that they felt I owed. All the while I continued to pay $ XXXX.
" In XXXX of XXXX, I finally called them, because I couldn't handle all the calls. They called my office several times a day and left VM 's on that phone, where my colleagues and contractual staff had access. They called my cell phone several times a day with random unidentifiable numbers.
I didn't feel they were working with me and refused to stop the calls until I resolved things. There appeared to be no solution. I was so upset from sobbing that I made the statement, " It makes a person want to commit XXXX. '' I hung up feeling defeated and exhausted.
At the time we were packing our vehicle for a family camping vacation. A Michigan State Policeman pulled into our driveway. Nelnet had called them. They stated that if I didn't go to see someone to be evaluated for XXXX they would handcuff me and take me. My 16-year-old son and his friend were in the house waiting to finish packing for the camping trip. I and my spouse reassured the police officer that it was a figure of speech and I was just very upset. I explained that I myself was therapist and I was not going to attempt XXXX. He still refused and threatened to handcuff me unless I see someone before we leave town. He finally agreed to let me see one of my contractual therapist at my office. I did so while everyone waited in the car to drive up north for our camping trip.
I have not been the same since. I can't talk with them on the phone because I have XXXX XXXX and sob. There never seems to be a solution.
" At the end of XXXX, I began paying {$1000.00} per month. Shortly thereafter I requested a short forbearance because my spouse was laid off. I was denied. So, I just didn't pay as it was the house payment, our healthcare and needed bills ( or ) the student loan.
Just FYI - In XXXX our healthcare costs had risen to $ XXXX through XXXX with a high deductible. In XXXX, XXXX raised our premiums to $ XXXX. We finally had to switch to a different insurance with an even higher deductible to get premiums down.
" In XXXX of XXXX, they reported me to the credit bureau for the first time. My good standing credit plummeted. I had never defaulted, never not tried to communicate with them outside of being a late in making contact or some payments.
Because I have a difficult time talking with them without breaking down, I sent them an email requesting them to tell me what they need me to pay and sent my income amounts. I told them I would continue to make the {$1000.00} payment until they told me otherwise. They continued to tell me I failed to provide proper information, because I did not provide my spouses income. I kept paying and would again send my information.
I am not eligible for any forgiveness, even though I have always worked with the disadvantaged/indigenous population in some capacity, even in my XXXX XXXX. I have been in forbearance for years, not really understanding how easily my loan were increasing. I am a smart and knowledgeable woman. However, I was very nave as to what was happening, especially in the beginning. I was just trying to make my life successful and make a difference. I have never intended not to pay. However, it is impossible to meet their demands.
" I have been paying {$1000.00} since XXXX of XXXX. I missed my XX/XX/XXXX payment which I fully intending to pay, got busy and keep forgetting.
" On XX/XX/XXXX I made a {$1000.00} payment. Later that evening I opened my mail and received a letter from Nelnet requesting that I pay the full amount of my note, {$190000.00}. If I did not pay or try to resolve within 30 days from the date of the letter, they would consider me default, garnish my wages and take our taxes. The letter was dated XX/XX/XXXX. I received it on XX/XX/XXXX. This gives me approximately 2 weeks to figure this out.
I am scared of losing everything I have worked so hard for. I have a successful XXXX XXXX with on-going wait list, that I love. The dream I had has turned into a complete nightmare that is slowly beating me down. The dream of my XXXX son going to college is also gone. I don't want him to go through the same thing I am, which for a parent is very is sad.
I don't know what to do?? I am going to try to consult an attorney for a better understanding of the legalities of this. I need some guidance and clarity as to how to deal with all of this. I am finding so many that are going through the same thing on the internet. I continue to look for information, but I have to come up for air and set aside now and them. If there is guidance you can give me to help me deal with all of this, it would be greatly appreciated.
XXXX
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| 02/10/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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I XXXXXXXX XXXX XXXX have mailed Notice, emailed Notice and gave notice verbally to opt out of sharing per USC law to Great Lakes and US Department of Education . Great Lakes agent stated documents were not in account when I show they were received. The phone call XX/XX/XXXX was considered the 3rd notice to stop sharing my information, payment history, credit worthiness, etc with any agencies and non-affiliates of department of education and Great Lakes. They have ignored every notice since XX/XX/XXXX, 2nd notice sent XX/XX/XXXX verbal ignored as well. They asked that I email the documents that were sent which I did. They responded that the could not validate my account and need my last 4 of my social which I gave my full social in the notice, my birth date and Great lakes account. This account was resolved many years ago and because it was proven XXXX and XXXX has removed Great lakes department of education from my credit report or it shows as closed. XXXX continues to report it despite the account showing as closed or not at all with the other two agencies. XXXX is also in violation for reporting inaccurate information on my report that is to be removed, closed or suppressed.
They are currently in violation of : The privacy act of 1974 15 USC 6802 20 USC 1232G 5 USC 522A 15 USC 1681 Violation of 15 USC 1681a ( 2 ) ( a ) ( 1 ) Violation of 15 USC 1681 ( a ) ( 2 ) Violation of 15 USC 1681 ( a ) ( 4 ) Violation of 15 USC 1681 ( b ) ( c ) Violation of 15 USC 1681 ( b ) Violation of 15 USC 1692 ( f ) Violation of 15 USC 1681n Violation of 15 USC 1681s-2 ( a ) ( B ) ( i ) ( ii ) Violation of the Fair Credit Reporting Act ( F.C.R.A. ) Violation of the F.D.C.P.A Defamation of character ( a ) NOTICE REQUIREMENTS Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title.
( b ) OPT OUT ( 1 ) IN GENERALA financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option.
( 2 ) EXCEPTION This subsection shall not prevent a financial institution from providing nonpublic personal information to a nonaffiliated third party to perform services for or functions on behalf of the financial institution, including marketing of the financial institutions own products or services, or financial products or services offered pursuant to joint agreements between two or more financial institutions that comply with the requirements imposed by the regulations prescribed under section 6804 of this title, if the financial institution fully discloses the providing of such information and enters into a contractual agreement with the third party that requires the third party to maintain the confidentiality of such information.
( c ) LIMITS ON REUSE OF INFORMATION Except as otherwise provided in this subchapter, a nonaffiliated third party that receives from a financial institution nonpublic personal information under this section shall not, directly or through an affiliate of such receiving third party, disclose such information to any other person that is a nonaffiliated third party of both the financial institution and such receiving third party, unless such disclosure would be lawful if made directly to such other person by the financial institution.
( d ) LIMITATIONS ON THE SHARING OF ACCOUNT NUMBER INFORMATION FOR MARKETING PURPOSES A financial institution shall not disclose, other than to a consumer reporting agency, an account number or similar form of access number or access code for a credit card account, deposit account, or transaction account of a consumer to any nonaffiliated third party for use in telemarketing, direct mail marketing, or other marketing through electronic mail to the consumer.
( e ) GENERAL EXCEPTIONSSubsections ( a ) and ( b ) shall not prohibit the disclosure of nonpublic personal information ( 1 ) as necessary to effect, administer, or enforce a transaction requested or authorized by the consumer, or in connection with ( A ) servicing or processing a financial product or service requested or authorized by the consumer ; ( B ) maintaining or servicing the consumers account with the financial institution, or with another entity as part of a private label credit card program or other extension of credit on behalf of such entity ; or ( C ) a proposed or actual securitization, secondary market sale ( including sales of servicing rights ), or similar transaction related to a transaction of the consumer ; ( 2 ) with the consent or at the direction of the consumer ; ( 3 ) ( A ) to protect the confidentiality or security of the financial institutions records pertaining to the consumer, the service or product, or the transaction therein ; ( B ) to protect against or prevent actual or potential fraud, unauthorized transactions, claims, or other liability ; ( C ) for required institutional risk control, or for resolving customer disputes or inquiries ; ( D ) to persons holding a legal or beneficial interest relating to the consumer ; or ( E ) to persons acting in a fiduciary or representative capacity on behalf of the consumer ; ( 4 ) to provide information to insurance rate advisory organizations, guaranty funds or agencies, applicable rating agencies of the financial institution, persons assessing the institutions compliance with industry standards, and the institutions attorneys, accountants, and auditors ; ( 5 ) to the extent specifically permitted or required under other provisions of law and in accordance with the Right to Financial Privacy Act of 1978 [ 12 U.S.C. 3401 et seq. ], to law enforcement agencies ( including the Bureau of Consumer Financial Protection [ 1 ] a Federal functional regulator, the Secretary of the Treasury with respect to subchapter II of chapter 53 of title 31, and chapter 2 of title I of Public Law 91508 ( 12 U.S.C. 19511959 ), a State insurance authority, or the Federal Trade Commission ), self-regulatory organizations, or for an investigation on a matter related to public safety ; ( 6 ) ( A ) to a consumer reporting agency in accordance with the Fair Credit Reporting Act [ 15 U.S.C. 1681 et seq. ], or ( B ) from a consumer report reported by a consumer reporting agency ; ( 7 ) in connection with a proposed or actual sale, merger, transfer, or exchange of all or a portion of a business or operating unit if the disclosure of nonpublic personal information concerns solely consumers of such business or unit; or ( 8 ) to comply with Federal, State, or local laws, rules, and other applicable legal requirements ; to comply with a properly authorized civil, criminal, or regulatory investigation or subpoena or summons by Federal, State, or local authorities ; or to respond to judicial process or government regulatory authorities having jurisdiction over the financial institution for examination, compliance, or other purposes as authorized by law.
|
| 12/12/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I took out two private student loans through XXXX XXXX when I was in college and my dad co-signed on both loans. Five and a half years ago my parents filed chapter XXXX bankruptcy and these two student loans were pulled into their bankruptcy and repayment plan. At that time XXXX XXXX marked both loans as bankruptcy so I lost all visibility to these loans online, and I don't mail checks so I had no idea where to send a payment to or what to do. I called XXXX XXXX twice, both times I was told I had to talk to the bankruptcy department and the representative for Iowa was out so they put me in her voicemail. I left two voicemails explaining that I still wanted to pay on these loans and asked for help on how I could do that. No one from XXXX XXXX ever called me back, so I talked to my dad who talked to his bankruptcy lawyer. His bankruptcy lawyer told me to stop paying on the loans and just leave them as is because the repayment plan will take care of them.
Fast forward five years, I have heard nothing about these student loans and as far as I know they have been resolved. XX/XX/2019 I get an email from XXXX saying that my credit score had changed. I reviewed my credit report and saw that a company called Firstmark dinged my credit for a late payment on a loan. Firstmark was not a company I had any accounts with that I knew of, so I filed a dispute with XXXX stating the accounts were in bankruptcy knowing that it had to be related to the bankruptcy since it was not an open account I paid on regularly. XXXX said it would take 60 days to resolve the dispute.
XX/XX/2019 I get another email alert from XXXX saying that my credit score changed again. I reviewed the report again and my credit score dropped almost 150 points because Firstmark dinged my credit for the second time saying I am now 60 days past due on these random loans. My score went from XXXX to XXXX.
I have no idea what is going on, so I reach out to my dad and he said he doesn't understand because his bankruptcy was discharged in XX/XX/2019 so he thought everything was done and resolved. He sends me the discharge papers and there are two loans from Firstmark on the papers showing a {$1000.00} balance left. I have nothing from Firstmark, I didn't even know that they bought out my XXXX loans so I XXXX them and was able to create an account online with my social security number. I log onto my account and see that they show I owe over {$4000.00} instead of {$1000.00}.
It is still early XXXX and I call Firstmark to see what is going on, and get my credit report fixed. I explained the bankruptcy situation to the first customer service representative that I talked to and she responded with 'statements are just a courtesy, we don't have to notify you when your payment is due so you have to pay even though you didn't get a statement '. I asked to speak to a manager, because she had no idea what bankruptcy meant. She transferred me to an escalation agent, not a manager. I told the escalation agent the situation and asked if I paid the accounts current that they would remove the ding from my credit report. The agent said he could write up the request but it would only be denied. I asked him how I was supposed to know that these accounts were open, had a balance remaining on them, and that they were now past due. I explained that if it was not for XXXX alerting me to a credit report change I still would not have known about these accounts. The agent said he sympathized but that basically they expected me to follow the loans all the way through the bankruptcy and once it was over to start paying on them again. I advised the agent that my parents bankruptcy was discharged in XXXX so why have I not heard from anyone, or received any statements. The agent responded and said that they didn't know the bankruptcy was discharged, so they left the accounts marked as bankruptcy so legally they can't notify me of anything. I responded with, so you don't have to notify me of any amount I owe, or that my accounts are past due but you can ding my credit for it? The agent responded with, yes I don't like it but that is how it is.
I then asked the agent about the discrepancy between the amounts owed, how the bankruptcy papers say that I owe {$1000.00} and Firstmark says I owe over {$4000.00}. He said it was probably a little off since they bought the loans from XXXX XXXX, and I said it's {$3000.00} off so he said to send in a copy of the discharge papers and they will review them. I asked him how they would contact me since he just told me they legally can't call me, and he said he put a request in the message for a phone call back.
On Monday XX/XX/XXXX I send in a copy of the discharge papers and ask that an agent calls me back to discuss after reviewing the documents. On Wednesday XX/XX/XXXX someone from Firstmark emails me back saying that they noticed I called in and talked to someone on Monday so my question has been closed out because I got the answer I was looking for. On that same day I emailed them back stating that the agent on that phone call told me send these papers in, and that I need someone in their bankruptcy department to review them and call me back to discuss. On Friday XX/XX/XXXX someone from Firstmark responds and says they have forwarded my documents on to review and someone will contact me in 7-10 business days.
On XX/XX/XXXX I email Firstmark again, because I have not heard from anyone, and ask for an update on the status of the document review and for a phone call to discuss.
On Friday XX/XX/XXXX someone from Firstmark emails me stating that the payments from the bankruptcy did not take interest into consideration and that is what the {$3000.00} difference is, that they can not comment on anything related to bankruptcies but to reach out to the co-signer or lawyer for more information. They also said they would send me a copy of the payment history to review, but no one ever called me to discuss after I asked multiple times.
At this point I reach out to a financial help group and members of that group said to get a lawyer to help me fix my credit and negotiate the remaining debt. I reached out to a bankruptcy lawyer in XXXX XXXX who referred me to a student loan lawyer who said she would not help me. I called my work benefits that provide free legal advice and referrals, and they referred me to a civil lawyer who referred me back to a bankruptcy/credit reporting lawyer or to try XXXX XXXX XXXX XXXX agency. I reached out to XXXX XXXX XXXX XXXX and they said they do not work with student loans but suggested I file a complaint on this website to get Firstmark to work with me.
I have not tried contacting Firstmark again since their last email on XX/XX/2019, but I have paid the accounts current to prevent further damage to my credit report.
I pay all of my accounts and I work hard to have a good credit rating, but I feel like Firstmark doesn't understand what bankruptcy is or how it works nor do they care about working with me in a fair manner. Anytime I tried to discuss bankruptcy with Firstmark they either dismissed me or told me to contact a lawyer. When I asked for help they dismissed me, even when I did what they told me to do they still didn't do what they say they would do in regards to reviewing the discharge papers and calling me back.
At this point you are my only hope, because I can't get Firstmark to work with me and lawyers keep referring me to other lawyers. Anything you can do to help me negotiate with Firstmark would be greatly appreciated.
|
| 12/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Per 15 USC 6805 and FCRA and as a federally protected consumer, I am opting out of any and all authorizations reporting of my personal data to anyone without my prior written consent. Any further sharing of my personal data will be in violation of my rights under the Privacy Act of 1974 and copyright protection. My right to have a fair and equitable consumer report has been and continues to be violated by XXXX, XXXX XXXX XXXX and NELNETXXXX XXXXXXXX.
In addition to the above complaint, per 15 U.S CODE 1681 ( b ) PERMISSIBLE PURPOSE OF CONSUMER CREDIT, I did not give permission to report on my consumer credit. XXXX & the listed creditors and alleged debt collectors is in violation of the law. Under 15 U.S code 1681- Permissible purposes of consumer reports. a ) general subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other 2 ) in accordance with written instructions of the consumer to whom it may relates. I did not give any written instructions to furnish my transaction history on my consumer report and furthermore the FCRA 15 U.S. Code 1681a - definitions ; rules of construction SO EXCLUSION from a CONSUMER REPORT containing information solely as to transactions or experiences between the consumer and the person making the report.
Credit reporting agencies such as XXXX are defined by the XXXX XXXX XXXX XXXX as financial institutions subject to its rule making authority pursuant 15 USC 6804. EQUIFAX is not upholding its role pursuant 15 USC 1681. You ( XXXX ) are not upholding your grave responsibilities with fairness, impartiality, and respect for my right to privacy in the vital role you assumed in collecting, storing, assembling, and sharing an accurate and equitable consumer credit profile on my behalf. This is MY consumer credit profile and reporting inaccurate information is a discriminatory practice and is prohibited pursuant per the Equal Credit Opportunity Act.
Your failure in responsibilities includes but not limited to, a violation pursuant 15 USC 1681a ( 2 ) ( a ) ( I ) - XXXX continues to furnish reports containing my transactions histories, debt utilization, payment history, inquires, and credit card balances are a few examples of transactions and experiences. A violation pursuant 15 USC 1681c ( a ) ( 5 ) - any adverse information shall be excluded from the consumer report. You are subject to civil liability pursuant 15 USC 1681n, 15 USC 1681o and a violation of 15 USC 1692c- you are acting in capacity of a debt collector when you communicate/ advertise my transaction history. You ( XXXX and NELNETXXXX XXXXXXXX ) are in violation of Family Educational Rights and Privacy Act ( FERPA ) ( 20 U.S.C. 1232g ; 34 CFR Part 99 ). This Federal law protects the privacy of my student education records. I signed a privacy form, which indicated that my student loan servicer would provide my transaction history to any 3rd party company, therefore these must be deleted.
My consumer report is a form of communication and advertising my transaction history is an attempt to coerce payment of the alleged debt. The provisions of 15 USC 6801 ( a ) this requires financial institutions to notify consumers of their information sharing practices and provide a right to opt out of certain sharing. I never received an opportunity to opt out of notice from XXXX, XXXX XXXX XXXX and NELNETXXXX XXXX. As a violation of 15 USC 6802- you ( XXXX XXXX XXXX XXXX XXXX and XXXX XXXXXXXX ) communicated my nonpublic personal information to unaffiliated 3rd parties without my consent and without giving me the opportunity to direct such information not be disclosed. All of the information contained in my consumer report is nonpublic personal information unless I give you permission.
You ( XXXX, XXXX XXXX XXXX and NELNETXXXX XXXXXXXX ) are also in violation of 18 U.S.C 894 for using my consumer report with extortionate means as a way to coerce and swindle me into making payments on alleged debt not owed. I DID NOT AND DO NOT CONSENT to you ( XXXX, XXXX XXXXXXXX XXXX and NELNET/XXXX XXXX ) furnishing this information to my consumer report. I did not give you authorization or permission to have my personal identifying information, which you have obtained by aggravated identity theft in accordance with 18 U.S.C 1028A. Per 15 U.S CODE 1681 ( b ) PERMISSIBLE PURPOSE OF CONSUMER CREDIT regarding inquiries, if the accounts are not open on my credit report all inquiries will have to be removed ; please provide documentation that you used to verify that the inquires ( i.e. promotional or otherwise ) are open accounts with the creditor. Please be advised that I dispute the validity of the listed alleged debt in its entirety. I request a copy of a contract or agreement signed by the alleged original creditor and all parties to any such contract provided. Be advised that a billing statement, notice or any unsigned document is not verification of the alleged debt. You are on notice that you are unlawfully attempting to collect the listed alleged debt. If you opt to provide verification, also provide me with proof of the chain of title ownership of the debt. Also, if the alleged debt was acquired by a debt buyer, you would also need to provide proof of the chain title of the alleged debt, and this must be from the original creditor to the current alleged without a break in chain.
This is a notice to CEASE and DESIST of all illegal activities, including reporting which constitutes collection activities. This is also a NOTICE exercising my rights to prevent the processing of my personal data. Failure to remove these debt collection accounts and update transactional history as PAID AS AGREED/ON-TIME on these accounts within 4 days from my consumer report as requested will result in legal matters being taken upon you. I would also like to request, in writing, that no telephone contact be made by your company to my home or my place of employment. If your offices attempt telephone communication with me, including but not limited to computer generated calls and calls or correspondence sent to or with any third parties, it will be considered harassment and I will have no choice but to file suit. All future communications with me MUST be done in writing and sent to the address noted in this letter by XXXX. It would be advisable that you assure your records are in order before I am forced to take legal action against your company and your client. This is an attempt to correct your records, any information obtained shall be used for that purpose. During this time collection activity must cease and desist. If any adverse action that is taken during this validation period that negatively impacts my Credit Report, including any potentially inaccurate information, I will instruct my legal consul to take relevant action against the guilty parties. You must immediately remove the collections you fraudulently placed on my credit reports until such a time as the debt is proven valid. If I personally do not receive any response from you for VALIDATION of this account within 4 days, all references and claims to this account must be deleted from your files. Adverse actions taken against me denying my rights, of which the civil damages pursuant to 15 USC 1611 ( 1 ) are up to { { { {$5000.00} } } } per violation, civil damages for 15 USC 1692 ( j ) are up to { { { {$1000.00} } } } .per violation NOTICE TO AGENT IS NOTICE TO PRINCIPAL NOTICE TO PRINCIPAL IS NOTICE TO AGENT SILENCE IS ACQUIESCENCE.
|
| 11/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
|
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Amount applied to group XXXX - {$4500.00} ( Total payments according to records from XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX, and XXXX ) > doesnt add up to the principal loan balance {$1000.00} {$80.00} Both payments are not shown as credited or posted payments XXXX reported that the original loan amount was {$33000.00} and it is actually {$20000.00}. No one can explain this discrepancy.
XX/XX/XXXX I spent 3 hours on the phone with Nelnet on XX/XX/XXXX seeking help regarding two payments that have yet to be posted to my account. These payments are worth over {$1000.00} and were disbursed from my bank account to Nelnet ( one payment was disbursed on XX/XX/XXXX and the other on XX/XX/XXXX ). Yet, no one can tell me where the money has gone and why I do not see it reflected on my loan group that it was paid directly to. The supervisor I spoke to was just as confused as I was and could not understand why the payments were not reflected as a payment or a credit towards the original loan amount. There was also a $ XXXX discrepancy of the original loan amount. The original loan amount is less than {$21000.00} and the supervisor was trying to tell me that the original amount was {$33000.00}. The supervisor told me that she would look into this issue and call me back directly on XX/XX/XXXX or XX/XX/XXXX by the latest. It is XX/XX/XXXX and I have yet to hear from anyone. I have currently been on hold for 2 hours and 30 minutes with Nelnet and have not spoken to a single representative yet. The highest-level supervisor needs to contact me immediately. These payments were authorized and disbursed to the Department of Education/Nelnet who is now legally liable for that money. I will not hesitate to take legal action if this issue is not resolved. I have additionally gone on to identify discrepancies with the documentation of previous payments showing that payments made to one particular loan group are far greater than the remaining principal balance, indicating either incorrect documentation of payments or incorrect documentation of the outstanding principal balance. My payment history on Nelnet shows that they documented {$4500.00} paid to the principal balance of one single loan group ( XXXX ) since XXXX, yet that original loan amount was {$20000.00} and the principal balance has only dropped to {$17000.00} as opposed to {$16000.00} which it would be had that amount of money actually been credited to the loan group. This means that almost {$2200.00} is unaccounted for via Nelnet and the Department of Education. I have additional documentation of payment disbursements, loan amounts, and payment history with Nelnet but I was only able to upload 5 documents.
XX/XX/XXXX I have now spent a total of more than 13.5 hours on the phone trying to have these discrepancies resolved. I have spoken to supervisors XXXX, XXXX XXXX, and XXXX. I was told that I would receive a call back from XXXX on XX/XX/XXXX or XX/XX/XXXX at the latest and did not receive a call back until XX/XX/XXXX. I was told I would receive a call back from XXXX in a few days after XX/XX/XXXX and have not received a returned phone call form her yet. I was told by XXXX that it is acceptable to be told that my funds that the company has had a hold of since XX/XX/XXXX and XX/XX/XXXX have not yet been applied to my loan because they are backed up and dont have the man power to return phone calls or process requests. I was told by XXXX on XX/XX/XXXX that the missing {$1000.00} payment was located but it has yet to be applied to my loan. No one has yet located the {$80.00} payment from XX/XX/XXXX. It was incorrectly documented that the principal loan balance of XXXX is off due to the missing payments. The principal loan balance is off based on payments made from XXXX. No one can explain the discrepancy in the original loan amount either.
XXXX I have now exceeded 16 hours in phone calls to get resolutions/return phone calls for urgent matters/seek updates. A voicemail was left to call back because there was good news. I spoke with XXXX who asked me for the supervisors last names ( XXXX and XXXX ) although I only have XXXX last name because she told me they can not give out that information. XXXX told me that the {$1000.00} payment to loan group XXXX was located and applied. Yet, this is not reflected anywhere in my account. Even if the payment is still processing, there is no record of the payment in my payment history that shows it is processing. XXXX then tried to reach XXXX and XXXX again. XXXX could not reach either of them and asked if I wanted to be transferred to a different supervisor. I told XXXX that I did not want to start over and re-explain everything to another supervisor for the XXXX time. I asked XXXX to have XXXX or XXXX return my phone call. XXXX told me that they do not return phone calls and I told her that is not true because I have previously received call backs from both XXXX and XXXX. XXXX became flustered and again told me that they dont typically return phone calls but she can see that there were returned phone calls in the note. I also asked XXXX what updates there are regarding the other issues and account discrepancies. XXXX asked what issues/discrepancies. I asked XXXX to read the notes, XXXX stated that she had read the note. I told XXXX that there is another missing payment, issues with the principal balance of the loan and original loan amount. I told XXXX that the last person I spoke with read all of these discrepancies off of the notes to me. XXXX told me that she must have missed these when reading the notes because there are so many notes to read. At XXXX point I told XXXX to pass me along to a supervisor if she was not capable of handling the situation. XXXX was offended and told me she was capable. XXXX was not able to find any substantial information. XXXX told me that it would be helpful if I was willing to help her. I told XXXX that it would be helpful if they could help me as the consumer/customer that is being serviced. I asked XXXX what the point is of keeping all of these notes if people do not read them and I have to reiterate the same thing on every phone call. XXXX returned from hold at XXXX point to apologize for taking frustrations out on me. I am still on hold for a supervisor. I have requested the supervisors, supervisor because the past XXXX supervisors have been unable to resolve my situation. XXXX told me that she could not give me that information. I have also requested all records pertaining to my loans beyond payment history so that I can see every change in every loan amount. XXXX reported that she put in a request for these records. I also requested a copy of their notes on these issues for my own records. XXXX told me she would ask supervisor if it is possible to do so and I said XXXX sure that is part of my rights as a customer to see those records and make sure things are properly documented. XXXX was also unaware of who the CFO is of the company.
Call dates : XX/XX/XXXX XXXX XXXX hours XX/XX/XXXX - XXXX hours XX/XX/XXXX - XXXX hours XX/XX/XXXX - XXXX minutes XXXX - attempted to return XXXX missed call from XXXX XXXX at XXXXXXXX XXXX but the phone line closed at XXXX XXXX XXXXXXXX - XXXX XXXX hours and counting I submitted complaints via Nelnet.com and the Federal Student Aid website but have yet to hear back from either.
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| 10/11/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account information incorrect
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Web |
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I am reaching out reguarding the response I recieved reguarding a previous complaint. I will attach previous complaint and response for reference.
To whom it may concern, I appreciate your time in assisting me with this matter. However most of the information you have provided me with continues to be inaccurate. You stated, Our records reflect XXXX XXXX was not your original Direct Loan servicer. Your six Direct Loans were serviced by Nelnet upon being disbursed by XXXX XXXX. This is incorrect, I will attach my loan account summary from XXXX XXXX for review, showing they were the original creditor. Secondly, you said that you were mailing me letters to an address in Florida? I have never resided in Florida, that address is inaccurate. Your response is appreciated, and much more respectful then most I have received from NELNET however you continue to validate my ( now growing ) concerns at the inaccuracies NELNET is reporting. Please remove the inaccurate late payments from all three credit bureaus Previous complaint : Within the past few years, I have had multiple issues with Nelnet. I originally went to XXXX XXXX in XXXX, and my original Student loan lender was XXXX XXXX. I had no problems in the beginning, while I was waiting to find a job my loans were in deferment. My loans then were transferred to Dept of Ed/Nelnet, I received a notice that my loan was transfered information however was not told this would effect my deferment. When I received my first bill in XX/XX/XXXX I filled out the paperwork for an extension on my deferment as I had not yet found a job as a XXXX. I never received a confirmation that my deferment was approved or denied, however I did not get another bill and stopped worrying. It was not until XX/XX/XXXX that I received a notice that my account was severly delinquent and I called immediately to resolve. I place another deferment on my account when offered. That extension took me until XX/XX/XXXX when I received a notice along with another option to defer. My parents had instilled in me the importance of good credit and I knew I was still not financially able to cover my payments at that time and did not want to risk negative remarks, so filled for another deferment by mail, sure that the same error could not happen twice. I received nothing from Nelnet until XX/XX/XXXX when I became worried that no news was not good news. I reached out to them and was told that my account again was in delinquent status, and was even told by the representative that she saw my deferment request from XX/XX/XXXX and stated she didn't " know what happened '' and gave her apologies. The representative said they had sent me notices by email, and when I asked what email, she had one that was not/had never been mine After My call in XXXX I asked to speak with a supervisor, and that had been the last of my troubles going forward. I reached out multiple times to Nelnet, Dept of Ed and XXXX with either no response or an explanation as to why, even if inaccurate, they do not remove late payment history. I was told by one representative that people try to " scam the system '' and that is why they do not make changes. I tried to better my life going to XXXX XXXX and now as I get ready to look for a home, those inaccurate late payments are making it near impossible. I have reached out multiple times, and although told they apologize, and it was " simple human error '' and to " deal with the consequences '' I have decided to defer my complaints to CFPB in hopes of getting help removing these inaccurate late payments. I will attach some documents/responses I have received that I hope will help to assist with this matter and I look forward to hearing back from you.
Response Dear XXXX, Thank you for your inquiry regarding your federal student loan account serviced by Nelnet. Your concern, as we understand it, is you have had issues with us in the past few years. You state that between XX/XX/XXXX and XX/XX/XXXX you applied for multiple deferments but received no bills or response to your requests. When you contacted us to ask about your requests, we explained notification had been sent by email to an email address that had never been yours. You are asking that the late payments we reported to the consumer reporting agencies be removed from your credit report. Our records reflect XXXX XXXX was not your original Direct Loan servicer. Your six Direct Loans were serviced by Nelnet upon being disbursed by XXXX XXXX. The email address we had on file at the time your loans were disbursed was XXXX, and is listed on your Direct Loans Master Promissory Note ( MPN ). The email address changed in XX/XX/XXXX, at which time we were no longer your loan servicer. Further, you did not select electronic correspondence as your preferred method of communication, so, in general, we sent you communication through postal mail. We do send email when your account becomes past due, and we also attempt to make contact by phone. In accordance with the terms of your MPN, you are required to update your loan servicer with any changes to your contact information. For your records, we will provide you with an overview of the events that occurred and led to the delinquencies we reported to the consumer reporting agencies ( CRAs ). XXXX XXXX reported that you graduated on XX/XX/XXXX, and you then entered into your six-month grace period. Toward the end of the grace period, on XX/XX/XXXX, we created your repayment schedule. Upon review, the address we had on file at XXXX XXXX XXXX also obtained from your MPN, was invalid. As a result, we updated your address to the last address provided to the U.S. Postal Service XXXX XXXX XXXX XXXX in XXXX XXXX, Florida. This address remained on file until XX/XX/XXXX. In alignment with your payment schedule, payments became due on XX/XX/XXXX. As a result, we began sending your monthly billing statements to your XXXX XXXX address. When your account became past due for payment, we further attempted to contact you by email, and phone, including text messaging. You did not contact us or make payments until XX/XX/XXXX, at which time you requested forbearance through text message. At no time did we receive a deferment request from you. Payments became due again in XX/XX/XXXX after your forbearance ended. Due diligence attempts to contact you regarding your account status were performed again throughout XXXX and into XXXX until your loans defaulted on XX/XX/XXXX due to non-payment. Please note that as your loan servicer, we were required to report the status and balance of your loans to the CRAs on a monthly basis. Based on the status of your loans at the time of reporting in XXXX, XXXX, and XXXX, the delinquencies we reported to the CRAs are valid. In accordance with the terms of your promissory note, the data furnishing requirements of the Fair Credit Reporting Act, and the Consumer Data Industry Associations reporting guidelines, we must report data that is accurate and truly represents the status of the account. Because we found the reports made to the CRAs to be an accurate reflection of your account at the time, the reporting will not be removed or adjusted. We hope you find this information helpful. If you have any other questions, please contact your current loan servicer, XXXX. We consider your credit dispute closed. Sincerely, XXXX XXXX Nelnet
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| 06/21/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX at XXXX, I contacted XXXX XXXX by phone at XXXX because of undue hardship. I asked the representative what I could do to lower my payments because of unforeseen hardship and issues that arose in my life. Note : I never inquired about a forbearance. I specifically asked about lowering my payments. After being put on hold for a brief moment, the female representative returned and said " I have good news, you 're approved for a two month forbearance '' to which I replied that 's great. She explained to me that I was approved for a two month forbearance. She followed that by removing me off of auto-pay without my consent. I asked her when my next payment will be and she said XX/XX/XXXX. Before I got off the phone I confirmed the information again. I have a two month forbearance and my next payment will be on XX/XX/XXXX. In order to get back on auto-pay I would have to call a few weeks before the XX/XX/XXXX to give my auto-pay enough time to process. I signed up for auto-pay from day 1 of my loan. In doing so, my interest rate dropped 0.25 %. Doing this saved me money each month as well as guaranteed that I would never be late for a payment. Before XX/XX/XXXX, I never miss a payment nor have I ever made a late payment. In fact I 've always payed anywhere between {$60.00} - {$100.00} over the minimum payment. I tried to resolve the problem with XXXX XXXX by calling them on multiple occasions. Below is a list of dates when I called : XX/XX/XXXX - Inquired about payment options. Again, I 'd like to emphasize that I never asked for a forbearance. The representative I spoke to brought it to my attention and said I was approved. I was told XXXX XXXX, 2017 was my next payment. XX/XX/XXXX - Received a voice message that was hard to understand who and what the message was about. XX/XX/XXXX - Received another voice message that said my forbearance was denied. I did n't think much of it because I was specifically told by a real live confirmed XXXX XXXX representative that I was approved so I thought the phone call was a scam. Not only was I approved the rep went further and removed me from auto-pay because I was approved so I had no reason to believe or no way to confirm that this voice message was actually from XXXX XXXX XX/XX/XXXX - I called XXXX XXXX the lender of my loan at XXXX. I explained how I was approved for a two month forbearance, but I received a voice message saying that I was denied so, I was confused and not sure if the voice message was a scam, a real call or a robocall. The XXXX XXXX representative agreed with me that my situation was odd and transferred me to XXXX XXXX representative while she remained on the line. The XXXX rep explained to me that the forbearance was denied even though I was told that it was previously approved. I was so confused. I explained to her that I did not have two months worth of payments that they were asking for. I set my budget according to what I was told. I also explained that I should not be held responsible for their mistake. If anything they should honor what they told me or try to work with me in getting the account back to good standing. I also argued that they called me after the XX/XX/XXXX. ( my due date each month ). In calling me after my due date my payment was going to be late regardless. The rep was not helpful. In fact she was rude and kept telling me they tried to call me. Just because they tried to call me does n't remove the fact that I was told that I was approved for a two month forbearance. I asked to speak to a supervisor who I believe was not a supervisor the female rep just transferred me to another representative who told me that the rep I spoke to in XX/XX/XXXX made a mistake in telling me I was approved. He then told me how I should try and call the XXXX XXXX since they were in charge of the loan or try to refinance. He said they were n't able to do anything since they just serviced the loan. The call ended after about 1 hour with no resolution. I followed that phone call by calling XXXX XXXX again in trying to see what could be done. The representative I spoke to said " they should n't be doing that. Call back and ask to speak to a supervisor. They 're trying to get you to refinance '' She said they were simply the originator of the loan, but XXXX XXXX should be able to help since they 're in charge of the loan. She told me that they should be able to help me. I called XXXX back at XXXX and asked to speak to a supervisor who again told me that they apologize but the rep I spoke to on XX/XX/XXXX made a mistake. I asked what could be done and was told that I had to pay or the calls and the reporting to the credit agencies would continue. I asked that the derogatory remarks be removed, but was told that they would n't remove any remarks. Again, nothing was resolved after hours on the phone and multiple calls to XXXX and XXXX XXXX in one day. XX/XX/XXXX - I called XXXX XXXX at XXXX and had the call escalated to a supervisor after I could n't get anywhere with the rep. Again, I explained that I could n't make two months worth of payments and asked what could be done because I wanted to pay and understand that I have an obligation. By no means was I trying to not pay I just needed them to work with me especially since the mistake was on their part. And when they finally tried to reach me it was after my due date. The also said they sent a letter but I never received a letter. I also explained to them that even though I received a call from them it was incumbent upon me to verify who was calling me and to make sure it was n't a scam. I explained how I was receiving calls from other fraudulent student loan companies that I reported to the Federal Trade Commission so, just because they said they called I had to verify that it was real. Also, I had reason to believe it was a scam because I was told I was approved on XX/XX/XXXX. XX/XX/XXXX - I called XXXX XXXX and had the call escalated to a supervisor after not getting any help from the representative. Nothing was resolved. They were unwilling to work with me even though I was willing to work with them. I did n't make a mistake nor have I ever made a late payment in 5 years yet they refused to lend any help or try to work with me. It should be noted that they did not call me in a timely manner. I received a voice message 3 weeks after I was approved for a two month forbearance. In calling me 3 weeks after I was approved and after my due date they put me in a position to fail. XX/XX/XXXX - I called XXXX XXXX and spoke to another supervisor again. I asked that my auto-pay be put back on so I can receive my 0.25 % reduction since I never asked for it to be removed. I explained how it 's unlawful to do something on my account without my account. I was told that they could n't put me back on auto-pay until the account was current. Currently my payments to XXXX is {$740.00}. Before I was removed from auto-pay my payments were {$680.00} a month. So now because of their mistake I have to pay an extra over {$55.00} a month and late fees every month. I told them that I was confused how I was being penalized and aked to pay more money for a mistake that they made. Noting was resolved. I also asked for a full investigation be done on my account. XX/XX/XXXX - I called XXXX XXXX Explained the situation again. Nothing was resolved.
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| 07/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am writing to file a second Complaint with the Consumer Financial Protection Bureau ( CFPB ) against Nelnet because it is clear Nelnet did not fully review the Complaint and Request for a Refund that I filed with the CFPB on XX/XX/XXXX ( Complaint Number XXXX ). Instead, on XX/XX/XXXX, Nelnet provided a wholly deficient response to my CFPB complaint that relied on an incorrect reading of Nelnets auto-debit agreement to falsely claim I was not eligible for a refund after Nelnet improperly processed an auto-debit payment of {$120.00} on XX/XX/XXXX, while my Nelnet account ( No XXXX [ REDACTED ] ) was in a brief forbearance pending consolidation to XXXX XXXX to benefit from complete loan forgiveness under the Public Service Loan Forgiveness ( PSLF ) program. Nelnets failure to adequately address the Complaint and process a simple refund of {$120.00} is unacceptable. Moreover, the fact that Nelnet is going to extreme lengths to not only harm borrowers and deprive them of their rights under both the forbearance and PSLF programs but also to provide the CFPB with false and incorrect information in its response to complaints should be of grave concern to the CFPB.
Specifically, Nelnets response to my CFPB complaint stating that it can not honor your request for a refund because requesting a forbearance constitutes a change or cancellation of auto debit and that [ b ] ased on the terms you agreed to under the auto debit program, we must receive a request to change or cancel an auto debit payment up to three days prior to the scheduled payment is simply wrong for the following reasons : ( 1 ) I DID NOT initiate a change or cancellation of my auto-debit ; rather, I initiated a forbearance, which is a separate and distinct process available to borrowers ; ( 2 ) Prior to placing my account in forbearance, several Nelnet representatives advised me that the ONLY way to stop the XX/XX/XXXX, payment from occurring was to place my account in forbearance because it was too late to initiate a change or cancellation of auto-debit ; Nelnets advice comports with the plain language of Nelnets auto-debit agreement and FAQs available on its website; ( 3 ) Nelnet, through its internal controls , was obligated to stop the auto-debit from occurring during forbearance, which it failed to do ; ( 4 ) Nelnets response to the CFPB contradicts the plain language of Nelnets auto-debit agreement, FAQs on their website, and numerous oral statements made to me BEFORE AND AFTER the auto-debit occurred on XX/XX/XXXX, none of which state that a forbearance request is required to be initiated three days in advance and, in fact, clearly state that auto-debit will not occur during forbearance or deferments ; ( 5 ) I did not sign an auto-debit agreement with Nelnet because, when my loans were transferred from another servicer in XXXX, the auto-debit also transferred without any action on my part ; and ( 6 ) Although Nelnet initially provided the same baseless excuse to me as it did to the CFPB for denying processing the refund ( on XX/XX/XXXX, in response to the first request for a refund that I initiated on XX/XX/XXXX ), subsequent communications with Nelnet have acknowledged that I am entitled to a refund, including by XXXX supervisors following triple-escalation of my calls, one of which occurred after I filed the CFPB Complaint on XX/XX/XXXX, and before Nelnet responded to the CFPB Complaint on XX/XX/XXXX.
See Exhibits A ( Chronology ) and B ( Nelnets Auto-Debit and Forbearance Information ).
Accordingly, I hereby ( 1 ) file a second Complaint against Nelnet for improperly processing an auto-debit payment of {$120.00} on XX/XX/XXXX, while my Nelnet account XXXX No. [ REDACTED ] ) was in a brief forbearance pending consolidation to XXXX XXXX and ( 2 ) document my Request for a refund of {$120.00} to resolve the Complaint, which has been outstanding since XX/XX/XXXX, and can be accomplished consistent with the instructions provided by XXXX XXXX to Nelnet during a three-way phone call on XX/XX/XXXX. Specifically : Nelnet failed to stop the XX/XX/XXXX, payment of {$120.00} from debiting from my bank account after I placed my Nelnet account containing one FFEL loan in a brief forbearance due to a pending Direct Loan Consolidation to XXXX XXXX. The consolidation is required to benefit from PSLF under the Limited Waiver. Because I expect to receive full forgiveness under PSLF I am well above the 120 qualifying payments required it made no sense for me to pay the XX/XX/XXXX, payment when it could be paid off by instead first by the pending consolidation and then forgiveness under PSLF. As detailed in the attached Chronology, Nelnets failure to stop the auto-debit was done in contravention of numerous statements Nelnet made to me both orally and in the plain language written on their website regarding forbearance and auto-debit which make clear that forbearance stops auto-debits from occurring.
Nelnet continues to promise and only to then later refuse to issue me a refund of {$120.00} for the XX/XX/XXXX, payment that was improperly debited from my bank account during forbearance. As detailed in the attached Chronology, I have made diligent, repeated requests to Nelnet, beginning on XX/XX/XXXX, to process a refund. Despite multiple assurances that Nelnet would process the refund request, repeated assurances that a refund could be issued to me even after the new consolidation loan paid off the loan serviced by Nelnet, and supervisor authorization ( including following a triple escalation on XX/XX/XXXX ) and assurances of the above points, Nelnet has intentionally delayed processing the requests and given various excuses for denying issuance of the refund to me. Although Nelnet has more recently said that it can not process the refund despite Nelnets errors because the loan has been paid off, the truth is that servicer-to-servicer adjustments can be made months or even years after a loan has closed, a fact confirmed by multiple Nelnet representatives as well as XXXX XXXX.
Nelnet has engaged in predatory bait-and-switch practices that are deceptive and contrary to my best interest as a borrower. Nelnet has repeatedly used tactics that are harassing, dishonest, unethical, and seem intentionally designed to delay and frustrate me as the borrower into giving up so that Nelnet does not have to process a refund despite it having zero impact on their bottom line other than wasting their employees time in an amount that far exceeds the amount of the refund at issue or ensuring that the underlying loan is paid. It has been extremely time-consuming, exhausting, and absolutely maddening for me attempt to resolve this simple matter. Moreover, Nelnet deliberately making this process painful is contrary to the intent of a forbearance, which is not to create a new issue for a borrower. The attached Chronology provides a detailed account of Nelnets unscrupulous tactics. See Exhibit A.
A detailed summary of my Complaint and attempts to resolve this matter with Nelnet and XXXX XXXX is contained in the attached Chronology ( updated as of XX/XX/XXXX ). See Exhibit A. In addition, I am including Nelnets Auto-Debit and Forbearance Information, Forbearance Approval Letter dated XX/XX/XXXX, and Nelnet Payment History as of XX/XX/XXXX. See Exhibits B, C, and D, respectively.
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| 08/25/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Older American |
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I took out Federal Student Loans to attend XXXX XXXX XXXX XXXX. I graduated in XXXX and consolidated my loans into a Federal Direct Consolidation Loan. The interest rate on my Federal Direct Consolidation Loan was fixed at 8.25 % and federal law prohibited the reconsolidation of the loan so I was permanently locked into an interest rate of 8.25 %.
However, in XXXX or XXXX I began to receive solicitations from XXXX XXXX XXXX offering me a chance to reconsolidate into a FFEL loan and reduce my interest rate on my student loans. I ignored these solicitations for a long time because I was wary of changing my Federal Direct Student Loans into FFEL loans.
But in XXXX I received a solicitation from XXXX XXXX ( XXXX ) with XXXX XXXX XXXX warning me that my opportunity to lower my interest rate by reconsolidating into a FFEL loan was about to close. And, since I was desperate for any opportunity to lower my interest rate, I contacted XXXX at that time.
XXXX offered me two incentive choices : ( 1 ) one would have reduced my interest rate by 1.625 % after 12 months of on time payments but if I was ever late thereafter on my loan payment, I would lose the incentive ; and ( 2 ) the other would only reduce my interest rate by 1 % and I would have to make 36 on time payments to qualify but once I had made 36 timely payments and obtained the incentive, I would not lose it, even if I made a late payment thereafter.
Induced by the promised second incentive, which would only reduce my interest rate by 1 % and required me to make 36 timely payments to obtain it, I agreed to reconsolidate my Federal Direct Loan into a FFEL loan. I chose the second option because I preferred a secure reduction over an insecure reduction even if it took me longer to obtain and reduced my interest rate by a smaller amount. I knew the odds of never being even a day late on my payment over the course of 30 years were against me.
My loans were initially serviced by XXXX. In time, I obtained the benefit, XXXX reduced my interest rate to 7.25 %. XXXX later attempted to remove the incentive after I was a day or so late on my monthly payment but, I protested vehemently until XXXX finally agreed to have the issue researched to determine the incentive conditions which had induced me to reconsolidate.
I was then contacted by XXXX who said he was from the XXXX XXXX XXXX. XXXX explained that it would take some time to research my loan but assured me he would get back with me as soon as the research was completed. I did not think to get XXXX last name but, he gave me a phone number by which I could contact him. The phone number he gave me was XXXX XXXX. After a few weeks XXXX contacted me again and said he had determined that I was correct about the incentive terms I was offered and that once obtained, the incentive could not be removed for a late payment. XXXX restored my interest rate to 7.25 %.
My loan was later transferred to Great Lakes and then in XXXX to Nelnet. Nelnet has been determined ever since to remove my incentive and return my interest rate to 8.25 %. Nelnet first claimed I had lost the incentive on or about XX/XX/XXXX due to an alleged late payment they discovered when they reviewed my account after it was transferred from Great Lakes. The point of their review of my account was probably to find some way to disqualify me from the incentive. After they claimed I was disqualified I contacted them and explained that I had already been through this with XXXX because XXXX also thought a late payment would disqualify my loans from the incentive but discovered otherwise after they finally agreed to have the issue researched. And that XXXX had sent me a letter confirming that the incentive could only be removed if I defaulted on my loans. Nelnet told me to send them the letter, and I did.
Nelnet then sent me a letter dated XX/XX/XXXX which stated that they had reinstated my benefit ( s ) with modifications to the qualification criteria described therein, infra. The modification Nelnet stated was that to remain eligible before and after earning [ my ] borrower benefit ( s ) : Nelnet must receive payments no later than 15 days after [ my ] due date. I was shocked when Nelnet sent this letter because Nelnet had no authority to modify the terms of the promised incentive upon which, I had relied and been induced to reconsolidate my XXXX Loan into a FFEL loan.
In XX/XX/XXXX, I apparently paid my loan a day later than the fifteen stated days allowed under their modified incentive terms, and I received a letter XX/XX/XXXX, stating that my loans had been disqualified and the incentive removed.
I have repeatedly called them to resolve this dispute about the terms of my incentive and have it restored as promised but, my efforts have been to no avail. The last person I spoke to stated that he would send it over to their research department but, I never heard anymore from him or anyone else. At least he was nice to me and polite throughout our entire conversation. The woman I spoke to before him was extremely rude. When I told her XXXX had already determined that I could not be disqualified by making a late payment she said, Well, XXXX was wrong. '' I told her the terms of my incentive had been researched, and that the person who researched it and confirmed that once obtained it would not be lost by a late payment, told me that he had never seen one like mine before, And she became extremely rude and said she seen loans where the incentive, once obtained, was not lost by a late payment but mine was not one of them and she could tell this by the numbers on my loan. I guess it never occurred to her that what the researcher meant was that he had never seen one with those numbers that, once obtained, was not disqualified for a late payment.
If I did not get the incentive terms I was promised, I was defrauded by the lender. If the lender gave the terms I was promised but Nelnet wont honor the promise, Nelnet is defrauding me. Since XXXX had my incentive researched by the XXXX XXXX XXXX and the XXXX XXXX XXXX confirmed that the terms of my incentive are exactly what I say I was promised, it is more likely that Nelnet is at fault.
Nelnets refusal to take my claims seriously enough to confirm the terms of my incentive by having my original FFEL loan documents researched back to the date of consolidation makes me feel powerless and hopeless and ultimately, very depressed.
I need my incentive restored immediately because I am about to reconsolidate my loan back into a Federal Direct Consolidation Loan. I hope to benefit from Bidens stated plan to increase and speed up forgiveness rates for borrowers enrolled in the income-based repayment plans by crediting the entire time period in which the loans have been in repayment regardless of whether the loan was enrolled in income-based repayment the entire time. My loans have been in repayment continuously since XXXX. Next year will be my XXXX year in repayment under one plan or another. I have been enrolled in the income=based repayment plan since XXXX or XXXX. If I am credited with the years my loans were in repayment before I entered income-based payment, I may be eligible for forgiveness next year.
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| 06/27/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Hello upon receiving and reviewing a response from Great Lakes student loan summary there was an attempt to settle the alleged debt owed in its entirety in exchange for the original instrument of indebtedness in its original form. There have been 3 attempts to settle the alleged debt and Great lakes has refused to acknowledge or confirm to accept full payment of the alleged obligation in consideration of the delivery of the original instrument of indebtedness in its original form and has refused to show In a letter dated XX/XX/XXXX by Great Lakes from " XXXX ''. A copy of some Federal Direct Consolidation Loan Application and Promissory Note was provided on behalf of the Dept or Education. Your client, the Department of Education, claims that it holds legally binding promissory notes. Your client is responsible for validating such claims and the corresponding monetary demands. In accordance with case law, ( citing ) as assignees, the XXXX Agencies and other secondary holders step into the shoes of the lender from whom they have taken the promissory notes and are subject to any defenses that the student/obligee may assert against the assignor/lender. See Jackson v. Culinary School of Washington, 788 F. Supp. 1233, 1248 n.9 ( D.D.C. 1992 ), reversed on other grounds, 27 F.2d 573 ( D.C. Cir. 1994 ), vacated, 515 U.S. 1139, on reconsideration, 59 F.3d 354 ( D.C. Cir. 1995 ).
Please note that the above citation is applicable to the time period during which college was attended and the alleged loans were made. Accordingly, I request that your client furnishes copies of the following documents : 1 ) Exact copies of the original documents that demonstrate that student loan lending and borrowing transactions did take place and the resulting debt exists.
During the dispute process neither you or your client have been able to show that I received any student loans either directly or indirectly, as tuition support. However, I did receive, Pell Grant and work-study financial aid that covered the cost of my attending College.
2 ) Copies of original documents that meet the Uniform Commercial Code ( UCC ) requirements for legally binding promissory note debt instruments.
The partial, front-end copies of the Application and Promissory Note documents that I filled in and your client has furnished, are financial aid applications. As such, these documents do not contain the following information that is necessary for a document to qualify as a legally binding promissory note : The exact principal amount that has to be paid. The partial copies of the Application and Promissory Note documents that were furnished to me state that the principal can be the amount printed in the loan application, or less, which then also includes XXXX ( {$0.00} ).
Specific interest rate.
Due date, and when and at what frequencies any money has to be paid.
Further, a promissory note must be an unconditional promise to pay. The signed partial copy of the Application and Promissory Note financial aid document on its own is not an unconditional promise to pay, because the financial aid applicant may not receive any loan at all, or may receive the loan in the future at an unknown point in time, in which case the loan amount will be disclosed to the borrower in the Notice of Loan Guarantee and Disclosure Statement.
That is, the Application and Promissory Note financial aid document does not state with certainty that the financial aid applicant will receive or has received any loan amount at all. If the applicant does not receive any loan amount, then there is no debt or debt obligation.
Therefore, the Application and Promissory Note financial aid document on its own qualifies at the most as a conditional promise to pay, dependent on the content of the Notice of Loan Guarantee and Disclosure Statement and any other documents that the applicant will sign when receiving a loan.
Accordingly, as was pointed out above, if your client claims that lending and borrowing transactions occurred, your client must furnish relevant signed documents that amount to legally binding promissory note debt instrument and to unconditional promise to pay.
3 ) Two-sided ( duplex ) exact copies of the two-sided original ( duplex ) Application and Promissory Note documents.
If your client is the actual legal owner of the alleged debt, then your client must have the original, fully qualifying Promissory Note documents in its possession. So far, your client has furnished copies of the front end of the two-sided Application and Promissory Note documents, and separate copies of what could be the back ends of any persons documents. Nothing links these copies reliably together. There is no information on the separate copies of the back ends that relates them reliably with the front ends of the Application and Promissory Note documents.
I do not accept the unidentifiable separate back ends as parts of the same documents. Any person who handled these documents could have made a copy of the front end of my financial aid applications, and the back end of another persons financial aid applications, and put them next to each other either accidentally or intentionally, claiming that these two copies belong together as one document.
Similarly, please do not send me two-sided copies that are made from copies. Such copies can be made by putting together two sheets of paper and copying both sides as if it were one document. Such act would be equivalent to forgery.
Therefore, please have each document notary certified, stating that the document is the exact copy of the original document, not a copy of a copy, and the copy was made in the presence of the notary who certifies it, and which company or organization currently holds the original document.
Based on the available information, qualifying Promissory Note documents in this case do not exist at all, and your client does not have even the original two-sided ( duplex ) financial aid Application and Promissory Note documents in its possession. Thus, based on the available information, your client has partial copies of irrelevant documents, created internal records and now claims ownership of an alleged debt.
Without existence of the corresponding lending and borrowing transactions and the relevant documents. Such internal record creating does not create debt.
I have requested debt validation in this case since XXXX of XXXX. Your client has repeatedly failed to validate that ( 1 ) I received student loans and that any debt actually exists, and ( 2 ) that your client holds valid legally binding promissory note debt instruments, and ( 3 ) that your client is the legal owner of the alleged debt.
If your client is unable to validate the debt as requested above within 30 days of your receipt of this letter, you and your client must stop making any further monetary demands and state in writing that the Department of Education will not under any circumstances make any further demands regarding the specific previously claimed alleged debt, and will not authorize any individual, company, organization or institution to make any kinds of further demands regarding the specific previously claimed alleged debt.
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| 03/27/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I took out ( 2 ) student loans with XXXX XXXX when I was a student at the University of XXXX between XXXX and XXXX. My dad, XXXX XXXX, co-signed for both of these student loans because XXXX would not approve me on my credit history alone. The total for both loans was approximately {$9500.00}.
In XXXX my parents filed chapter XXXX bankruptcy and both of these student loans were pulled into their repayment plan since my dad was the co-signer. At this point, I had been successfully making payments on both loans for over 4 years, but when my parent 's bankruptcy was filed XXXX pulled both student loans into bankruptcy status. I was notified of this change by logging onto my online XXXX account to make a payment and I could not. Everything said my accounts were in bankruptcy and that I had to call a specific 800 number.
In XXXX I called XXXX bank twice. The first phone call the rep who answered said that I had to speak to the representative for Iowa 's bankruptcies and transferred me to a woman 's voicemail. I left a message stating that I wanted to remove my student loans from bankruptcy status, that my dad was just a co-signer and that I can continue to make payments on the loan but I needed information on how to make payments since my online account was locked out. No one from XXXX ever called me back so a few days later I called again, and was told again that I had to talk to the representative for Iowa and transferred me to the reps voicemail. At this time I did not leave a second message since my first one was left unreturned.
I talked to my dad, who talked to his bankruptcy lawyer, and his lawyer said to leave the loans in bankruptcy and they will payout. Taking his legal advice I stopped trying to get a hold of XXXX XXXX.
Fast forward to late XX/XX/XXXX I receive an email from XXXX stating that my credit score has changed. I log into my credit report to find 60 days past due ding that resulted in a 150-200 credit point drop, from a company called Firstmark. I had no idea who this company was or why they were involved in my credit. I XXXX the company and found they are servicing XXXX student loans. I knew that these loans were on my dad 's bankruptcy so I reached out to him. My dad said that in XX/XX/XXXX his bankruptcy was discharged because the 5-year plan had been paid in full. He sent me a copy of the discharge papers to confirm which showed that the total remaining balance as of XX/XX/XXXX for both XXXX student loans was {$1000.00}.
I called XXXX customer service in early XX/XX/XXXX and spoke to a rep. The rep who answered the phone did not understand what bankruptcy meant or why my account was past due. I explained how my accounts were pulled into my dads ' bankruptcy over 5 years ago so I had no idea the accounts were still open, and the female rep responded with 'we are not required to send you a statement, it is just a courtesy. You still have to pay on your loan as agreed to even if you do not receive a statement. ' I asked to speak to a manager and she transferred me to an escalation rep. The escalation rep agreed that it was not ok to ding my credit for an account I did not know was still open, but that due to the account still being in bankruptcy status Firstmark is not allowed to send me anything in the mail about my account. He said that it is illegal to send me statements or information on how to make payments when an account is in bankruptcy status so that is why I never received any notifications.
**I will note that in my last complaint against Firstmark the rep that responded stated that Firstmark did mail me information on how to make payments in XX/XX/XXXX, I asked for clarification from Firstmark after my last complaint and did not receive an answer. Right now I have one rep saying they did not send me anything about making payments or information on my account, and another rep saying the did. I also asked for a copy of the documentation they sent me and I did not receive a response from Firstmark. My request for the copies of this documentation was sent over two weeks ago with no answer. I can only get Firstmark to respond to me when I file a complaint with CFPB. ** During my XX/XX/XXXX phone call, the rep stated that he does not agree with the situation but that he can not help me. I ended up filing a complaint with CPFB and finally Firstmark removed the ding from my credit in XX/XX/XXXX.
The unresolved issue that still remains, and that I have filed multiple complaints on, is the remaining balance of my student loan accounts. Currently Firstmark shows that I owe over {$4500.00} in student loans with them but the bankruptcy discharge papers my dad gave me to show that I only owe {$1000.00} on both accounts combined.
After my first complaint Firstmark responded with updating my credit score/report but said that the discrepancy in account balances was that I was only looking at one account balance, not both, which is not true.
My second complaint to Firstmark about this issue was that the balance difference was the interest that accrued during the bankruptcy, which I asked to be removed from or make payments during twice to XXXX XXXX with no response, and Firstmark responded to this complaint by saying I still owe the full {$4500.00} and it is not negotiable.
I responded to the customer service department directly after my second complaint explaining that the issue is that I asked to make payments during my bankruptcy and XXXX ignored my requests, now 5 years later Firstmark comes back and says I owe over $ 3k in additional interest that would not have accrued if XXXX responded to my first two requests to make payments during the bankruptcy.
To give you an idea my parent 's bankruptcy started about XX/XX/XXXX, from XX/XX/XXXX until XX/XX/XXXX I or my family has paid {$6200.00} in interest only to Firstmark on both student loans. Now they are saying I pay an additional $ XXXX in interest-only due to the accounts sitting in bankruptcy for 5 years.
For the 3rd time, my request and the moral thing to do is to let me pay back the remaining principal that I owe on these accounts so I can close them out and be done. I've asked to negotiate several times without any cooperation from Firstmark. On XX/XX/XXXX XXXX requested my original promissory notes on both accounts, and a copy of the letter Firstmark sent me in XX/XX/XXXX. Several weeks later I received one copy of an online promissory note for one of the student loans with XXXX, I am still missing the promissory note for the {$4500.00} loan, and the copy of of the postmarked letter Firstmark mailed me in XX/XX/XXXX letting me know how to make payments on my account when it is in bankruptcy status.
So far Firstmark keeps changing their answers to fit their actions and reviewing with the XXXX this company has hundreds and hundreds of complaints against them. Why isn't the government doing anything about this company? Will it take a class action lawsuit to be treated fairly?
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| 04/26/2018 |
Yes |
- Debt collection
- Private student loan debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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On XX/XX/XXXX I was notified by XXXX XXXX XXXX XXXX XXXX, XXXX that my XXXX XXXX serviced by XXXX XXXX was sent to collections. It stated that I owed : Total Principle- {$8900.00} ; Total Interest on Principle- {$1500.00} ; Total Collection Fees- {$2900.00} ; Total Balance Due : {$13000.00} ( See Appendix A : XXXXCollectionInfo_Redacted ). I have been in correspondence with 1 ) XXXXXXXX XXXX and 2 ) XXXX XXXX XXXX XXXX XXXX, XXXX. On XX/XX/XXXX I called XXXX XXXX XXXX XXXX XXXX, XXXX to pay off amount remaining {$2400.00} on my loan in collections. Spoke to XXXX ( XXXX XXXX XXXX XXXX XXXX ) first. The second person who verified a pay-off payment in the amount listed above was XXXX. On XX/XX/XXXX, I contacted XXXX XXXX via phone call. I spoke to a female who confirmed a payment of {$210.00} was last received on the account. She said once paid in full payment has been received the borrower and co-signer will receive a Letter of Satisfaction 30 days after payment from XXXX XXXX and she confirmed that the pay off payment should be made through XXXX XXXX XXXX XXXX XXXX, XXXX. On XX/XX/XXXX, I contacted XXXX XXXX via XXXX Contact Form Request on webpage. Requested a letter of satisfaction to be mailed regarding the account status to verify loan has been completely paid off. XXXX ( XXXX Customer Service Representative ) responded saying the request can not be met, because the loan was not in my name. Evidently, she entered my note/loan number as my account number and it showed me not as the borrow or the co-signer ( See Appendix B : XXXX Contact Form Request ). On XX/XX/XXXX I contacted XXXX XXXX via phone call. Spoke to XXXX to ask why my request can not be met and why I was not listed as a borrow. XXXX confirmed that my account number is different than loan number. She alerted me that there is {$710.00} principle left on the loan amount and that a Letter of Satisfaction can not be mailed, because the account is not paid off. However, when I log into the XXXX website I can not find out loan detail, current balance, due date, or status ( See Appendix C : XXXX XXXX XXXX Online Acct ). XXXX placed a review on the loan on XX/XX/XXXX. She stated it would take 3-5 business days for her to contact me via phone regarding this loan. Also, I contacted XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX to confirm the loan has been paid off and out of collection. XXXX confirmed the account has been closed and has been paid off. She said her supervisor said to call XXXX XXXX XXXX XXXX for a 'Letter of Satisfaction '. When looking for a number for XXXX, I was unable to find a number. XXXX XXXX XXXX XXXX is linked to XXXX ( See Appendix D : XXXX Privacy Notice ). XXXX has a phone number linking to XXXX. When I called XXXX in the past, they have provided me with a letter stating that I do not have a loan with them ; they only deal with federal loans and this is private loan ( See Appendix E : XXXX XXXX XXXX XXXX Letter ). In reviewing prior paperwork I noticed that I received a letter dated XX/XX/XXXX from XXXX stating that XXXX XXXX XXXX XXXX ( XXXX ), is transitioning your existing XXXX XXXX XXXX to XXXX XXXX. ( See Appendix J : Appendix J-XXXX XXXX to XXXX XXXX ( XXXX ) ). Furthermore, on a letter dated XX/XX/XXXX I received from XXXX XXXX stating that XXXX XXXX XXXX XXXX ( XXXX ) has made the decision to transition the servicing of your XXXX loan to XXXX XXXX ( See Appendix K-XXXX XXXX to XXXX XXXX ( XXXX ) ). On XX/XX/XXXX, I was able to download payments received by XXXX XXXX. I printed a pdf of the payment history XX/XX/XXXX and exported to an excel file. File shows that XX/XX/XXXX has been altered from the original time I download XX/XX/XXXX through XX/XX/XXXX. There is a payment processing error, it appears, in XXXX XXXX 's payment history ( See Appendix F1 : XXXX Payment History ). On XX/XX/XXXX, I called XXXX XXXX and spoke with XXXX/XXXX. He said that the principle amount is {$710.00}. The payoff ( as of this day- it continues to grow interest daily ) is {$710.00}. I asked about the payment that was reversed ( See Appendix F1 : XXXX Payment History ) and he said it appears that payments had issues in XXXX. The conversation was 30 min long. I alerted him that the call was being recorded. He forwarded the loan to a Leadership Review. He was inquiring about 1 ) The payment issue in XX/XX/XXXX 2 ) Why XXXX XXXX says I have paid off the collection account but yet XXXX still has {$710.00} on the account and 3 ) What was the original amount that was sent to XXXX to collect on ( See Appendix A : XXXXCollectionInfo_Redacted ). He said he would follow up with me on Wednesday, XX/XX/XXXX. On XX/XX/XXXX, I called XXXX XXXX at XXXX XX/XX/XXXXand spoke with XXXX. I advised her that I had not received a follow-up phone call from XXXX as stated per phone conversation with him on XX/XX/XXXX. I asked is the account under a Leadership Review like XXXX had said. She alerted me the request was made for a leadership review. She could not provide me any outcome of the review. I asked what I could say when I call XXXX XXXX and she said that I needed to say XXXX XXXX has not submitted documentation that the accounted is closed and paid off. They have not sent a payment confirmation. XXXX requested for leadership to contact XXXX regarding the account. She said should would follow-up with me by calling me during business hours on Friday XXXX. On XX/XX/XXXX, I also called XXXX XXXX XXXX XXXX XXXX, XXXX at XXXXXXXX XXXX and spoke with XXXX ( pronounced XXXX ). I first asked if there was a balance on the account. She said No balance on the account. I said that XXXX XXXX, the loan servicer, is saying that XXXX XXXX has not submitted documentation that the accounted is closed and paid off. They have not sent a payment confirmation. May I please request that documentation be sent to XXXX XXXX regarding this account. XXXX spoke with her manager and advised me to contact XXXX XXXX XXXX XXXX ( XXXX ). I told her that my XXXX XXXX XXXX XXXX XXXX ( XXXX ) loan is now being serviced by XXXX and XXXX XXXX XXXXs the company that needs the payment confirmation from XXXX. She told me she would speak with the client relations department on XX/XX/XXXX regarding the servicer XXXX XXXX and I should call her back XXXX to XXXX on XX/XX/XXXX. She is unable to call me, because the debt collection account is closed. I am not waiting any longer to report this. XXXX XXXX XXXX XXXX XXXX, XXXX. says my debt collection account has been paid off, but they have not provided me anything in writing. All I have is my bank statements and an audio recording, along with the confirmation number. XXXX XXXX is claiming I owe a principle amount of {$710.00} even though I have paid a total of {$13000.00} out of my bank account to XXXX XXXX XXXX XXXX XXXX, XXXX. XXXX XXXX continues to claim they will call me back with follow-up phone calls on the requests made, but no one ends up calling me. I do not owe an additional {$710.00}.
|
| 06/10/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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|
Web |
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Firstmark Services XXXX, the servicer of my XXXX student loans, erroneously charged me {$210.00} more than it was supposed to, did not refund that amount, and did not apply it to my student loans interest or principal. The overcharge was a result of several system and human errors accumulated over the period from XX/XX/XXXX to XX/XX/XXXX - see evidence below. Firstmark never disputed the evidence I submitted in my multiple requests to correct the errors. In fact, all four different customer representatives I spoke to in XX/XX/XXXX, on XX/XX/XXXX, XX/XX/XXXX ( XXXX ) and XX/XX/XXXX ( XXXX ), admitted the error after going through all the details and promised to correct it. However, Firstmark never corrected it and never followed up. Instead, they kept adding new erroneous charges over and over again each time I complained, the last time writing off {$120.00} of my payments in an openly malicious manner, apparently, in retaliation to my complaints. Firstmark phone customer service takes on average an hour of waiting time per call to reach and oftentimes requires several such calls. Firstmark stopped responding to my complaints by email, the last one sent to XXXX on XX/XX/XXXX and also did not respond to my request sent over certified mail.
Below is the detailed step-by-step description of what happened with references to the attached evidence : 1. In XX/XX/XXXX, upon my request, Firstmark switched me to six months of interest-only payments ( forbearance ), subject to auto-debit from my XXXX checking account. On the second of these six billing periods, on XX/XX/XXXX, Firstmark charged me {$190.00} instead of {$99.00} - roughly double my regular amount of interest as compared to the previous and subsequent billing periods. The attached " Evidence # XXXX - Firstmark statement XXXX '' incorrectly shows {$190.00} in interest charges for the billing cycle XXXX. The previous billing cycle " Evidence # XXXX - Firstmark statement XXXX '' shows the correct amount of {$99.00} that should have remained relatively the same through my six months of interest-only payments, as does the next " Evidence # XXXX - Firstmark statement XXXX '' that shows {$99.00}. The fact that the XXXX amount of {$190.00} is wrong can also be manually verified by applying my effective interest rate of 2.76 % to my total principal outstanding of {$43000.00} shown on the same " Evidence # XXXX - Firstmark statement XXXX XXXX - ( {$43000.00} XXXX 2.76 % / XXXX ) * XXXX = {$96.00}. Note that since I complained about it, Firstmark generated a new ( alternative ) " Evidence # XXXX - Firstmark statement XXXX '' for the same billing period of XXXX showing a correct {$96.00} amount that should have been charged instead of {$190.00}, but never refunded the difference. Thus, on XX/XX/XXXX Firstmark owed me approximately {$190.00} - {$96.00} = {$100.00} 2. On XX/XX/XXXX, Firstmark made a new billing error, possibly in a failed attempt to correct the previous one. For an unknown reason, they charged me {$62.00} for the billing cycle XXXX instead of roughly {$99.00} that they were supposed to, as shown by the attached " Evidence # XXXX - Firstmark statement XXXX XXXX '' Thus, on XX/XX/XXXX Firstmark owed me {$100.00} - ( $ XXXX {$62.00} ) = {$66.00}.
3. For the billing cycle XXXX, even though the corresponding " Evidence # XXXX - Firstmark statement XXXX XXXX shows an incorrect amount of {$62.00}, Firstmark actually charged me the correct amount of {$89.00}, which can be verified through " Evidence # XXXX - Firstmark Payment History - exported on XXXX XXXX and my XXXX statement " Evidence # XXXX - XXXX statement XX/XX/XXXX XXXX '' Thus, on XX/XX/XXXX, Firstmark owed me the same {$66.00} as at the end of the previous billing cycle.
4. On XX/XX/XXXX, Firstmark made the next billing error : added an unexplained " Past Due Amount '' of {$27.00} and an unexplained " Fees '' of {$2.00} which, combined with my regular scheduled payment of {$94.00} resulted in a total of {$120.00} - see " Evidence # XXXX - Firstmark Account Home Screenshot XXXX ''. This is despite the fact that the corresponding " Evidence # XXXX - Firstmark statement XXXX '' incorrectly shows the amount due of {$65.00}. Later on, Firstmark sent me TWO notifications of amount past due : " Evidence # XXXX - Firstmark past due notification - XX/XX/XXXX XXXX '' and " Evidence # XXXX - Firstmark past due notification - XX/XX/XXXX '' explicitly warning that these " late payments '' " may be reflected on your credit report. '' To minimize further damage, I chose to manually pay the erroneous {$30.00} difference ( in addition to my regular {$94.00} auto-debit ) as can be verified through " Evidence # XXXX - XXXX statement XX/XX/XXXX XXXX '', " Evidence # XXXX - Firstmark Account Home Screenshot XXXX '' and " Evidence # XXXX - Firstmark Payment History - exported on XXXX '' The correct amount for that XXXX billing cycle actually was {$97.00}, which can be manually checked as ( {$43000.00} * 2.71 % / XXXX ) * XXXX = {$97.00}. Thus, on XX/XX/XXXX, Firstmark owed me {$66.00} + ( $ XXXX {$97.00} ) = {$93.00}.
5. On XX/XX/XXXX, Firstmark made the next error, this time, I suspect, maliciously in retaliation to the detailed email complaint that I sent on XX/XX/XXXX. They discarded my last two {$30.00} and {$94.00} payments for the total of {$120.00}, i.e., " unapplied '' {$120.00} from the previous partially erroneous interest and fees but did not return {$120.00} back to my XXXX checking account. That caused Firstmark web site to erroneously display {$120.00} as " past due '' - see " Evidence # XXXX - Firstmark Account Home Screenshot XXXX, '' which prompted me to repeat the {$120.00} payment on XX/XX/XXXX to avoid negative credit reporting - see " Evidence # XXXX - Firstmark Account Home Screenshot XXXX ''. On XX/XX/XXXX, Firstmark mailed me a " Notification of Returned Payment '' ( see " Evidence # XXXX - Firstmark 'Notification of Returned Payment'.png '' ), erroneously ( or maliciously ) claiming that the payment was " returned '' " because your financial institution was unable to process it. '' That statement is false. Firstmark DID receive this payment, as proven by the attached " Evidence # XXXX - XXXX statement XX/XX/XXXX XXXX '' showing these payments as processed on XX/XX/XXXX, as well as by " Evidence # XXXX - Firstmark Payment History - screenshot on XXXX '', " Evidence # XXXX - Firstmark Account Home Screenshot XXXX '', " Evidence # XXXX - Firstmark Payment History - exported on XXXX XXXX XXXX and even by that same " Evidence # XXXX - Firstmark 'Notification of Returned Payment'.png '' stating earlier that the payment was received on XX/XX/XXXX. Firstmark never returned that {$120.00} payment. Thus, on XX/XX/XXXX, Firstmark owed me {$93.00} + {$120.00} = {$210.00}.
I want Firstmark to refund me approximately {$210.00} accumulated as a result of erroneous interest charges, fees and discarded payments.
|
| 12/08/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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on XX/XX/XXXXXXXX I received an email from XXXX XXXX Firstmark services attempted to contact me, as I was unable to make payments and my loan was going to go to default.
On XX/XX/XXXXXXXX I called firstmark care services and spoke with XXXX XXXX I got in contact with XXXX XXXX from firstmark, explained my situation and XXXX told me about the interest only payment short term plan, where due to financial burden I would only have to pay interest for my loans for a 3 month period. I had to pay a total of XXXX on this day to avoid my loan going into default. XXXX then submitted an application to my XXXX account to fill out for the interest only plan.
On XX/XX/XXXXXXXX my application was completed. I agreed to the following : " Thank you for your recent request for assistance on your private loans. Nelnet Bank offers a Reduced Payment Plan as a short-term hardship assistance option. Under this plan, the minimum monthly payment is reduced to interest only for six ( 6 ) months. After the first three ( 3 ) months of successful consecutive interest-only payments, any existing delinquency will be cured and the account will be current. After the next three ( 3 ) months of interest-only payments, full Principal and Interest monthly payments will resume. Please carefully review the form and complete and sign the appropriate sections and return using one of the follow methods listed at the bottom of the application.
Interest will continue to accrue while on the Reduced Payment Plan. Any interest that remains unpaid at the end of the six ( 6 ) months will be capitalized ( added to the principal balance ) and may increase your monthly payment.
Until you receive notification that your request for hardship has been approved, please continue making your payments by the scheduled due date to avoid further delinquency. You can always view your monthly statement online. If you fail to make payments for the initial three ( 3 ) consecutive interest-only payments, you will no longer be eligible for the program, and will not have your delinquency cured. If you fail to make your interest-only payments on time during the six ( 6 ) month period, you will become delinquent, which could lead to late fees, credit reporting, or potential default. You are limited to one '' XXXX sent an email to my XXXX account, not VIA the firstmark website with the payment plan as listed : XX/XX/XXXXXXXX XXXX due XX/XX/XXXXXXXX XXXX due XX/XX/XXXXXXXX XXXX due " after you make this last payment then the account should be brought current for you '' On the firstmark website, I received a document saying my application for interest only was accepted, with all different dates than I agreed to with XXXX.
" Dear XXXX : Firstmark Services Your request to make interest-only payments on your loan ( s ) has been approved and applied to the loan ( s ) listed below. This means you will only be responsible for paying the interest that accrues on your loan ( s ) each month. You will not need to make payments on the principal balance ; however, you can do so without penalty if you choose.
For your Note ID ( s ) : XXXX the interest only Start Date is XX/XX/XXXXXXXX and the End Date is XX/XX/XXXX.
Please remember that interest accrues daily, so your amount due each month will be different depending on the number of days between your payments. This means if you make a payment before your due date, your payment for the next month may be higher to account for the additional interest that has accrued, as interest can not be pre-paid.
If your account is set up for auto debit, your payments will still be automatically debited on your due date each month ; however, the amount may change depending on the amount of interest due. '' I called firstmark services and spent over an hour on the phone trying to make sense of the payment plan as the plan I agreed to, was not matching these dates. The customer rep assured me that as long as I paid the interest only, my loan would not go into default. I requested documentation of my payment plan with the interest plan to be documented legally on firstmark sites. I was told, " we are unable to do that, I can ask my manager to send you an email with your plan '' - I agree to a payment plan but, I can not get legal documention? I pushed to received documentation.
XX/XX/XXXXXXXX I paid XXXX to Firstmark Services XX/XX/XXXXXXXX I finally received " documentation '' as listed below.
Your Nelnet Bank Refinance loan ( s ) listed below is now in Repayment status. You will find your estimated repayment schedule below. We have also enclosed frequently asked repayment questions to assist you with this transition.
Note ID Status Change Date XX/XX/XXXXXXXX Outstanding Principal Balance : XXXX Number of Payments XXXX Regular Monthly XXXX Payment Amount * If you are unable to make a payment due to a financial hardship, please contact us at the number below. Your lender may offer repayment options, and we can help identify the payment assistance options available to you.
This repayment schedule is based on your current interest rate and due date. If you have a variable interest rate loan, your interest rate may change periodically. Since interest accrues daily, if you make a payment before or after the due date, more or less interest will accrue and be allocated from the payment.
Again, confused on that documentation, I would like a specific amount due and due date.
on XX/XX/XXXX I emailed Firstmark " I continue to have issues with the payment schedule. I am on an interest only plan, ive attached a copy of the email with the payment plan, yet it continues to not match up with the records.
Please explain what my actual payment plan is '' Recived an email back on XX/XX/XXXXXXXX stating " Upon review of your account, I show a special letter was sent out to you on XX/XX/XXXXXXXX that stated the amount of payments to be made before interest only can take affect.
Our records indicate that your account is currently 126 days past due for a minimum payment of {$860.00}.
You may continue to receive delinquency notices or calls so long as the account reflects past due. We are required to report to all credit bureaus any accounts that are 45 or more days past due on the last business day of the month. Should your account reach 120 days past due, your loan may default and be returned to the lender for further collection activity. '' On XX/XX/XXXXXXXX I Received messages through firstmark saying my loan again would be going into default if I did not pay by XX/XX/XXXX.
Scared, I paid XXXX on XX/XX/XXXX, which they are requesting more but I am unable to do any more.
Therefore, I am submitting a complaint due to being told different things, not receiving a clear payment plan with legal documentation and for causing more anxiety with the confusion and threat of loan defaulting.
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| 04/10/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have two loans with XXXX that are serviced by Firstmark Services. The two payments are drafted from two different checking accounts on different dates.
In XXXX, 2019 I opened a new checking account and switched my banking. I updated the auto debit details for one of these loans on the Firstmark website.
When I did this Firstmark automatically cancelled the auto debit that was set up on the other loan. At no point did they advise me that one of the auto debits had been cancelled while only one had been modified. They sent me a confirmation email confirming the new auto debit but said nothing of the existing auto debit set up for the other loan.
The only correspondence I received from Firstmark were nondescript emails saying I had new messages on XXXX. Nothing was displayed regarding late payments. The only thing the website showed were the details of my last payment and saying I had a payment due. It said nothing about a late payment.
I tried logging in using my other Firstmark username and it showed a zero balance.
At no point did Firstmark tell me a payment had been missed or that I was behind on payments. They did not tell me that my auto debit had been cancelled by their systems. They did not advise me by email, writing, or by phone. I have zero records of them reaching out to me saying I missed a payment.
I received another email late XXXX saying I had a new message on the website. I logged in again and this time it displayed a late payment. Yet when I went to the payment history page it showed my auto debits proceeding as usual, but for just one account. It does not show any payment history for the other account.
I was very confused as to what the situation was so I called Firstmark. It took one hour on the phone for them to even figure out what was going on. Firstmark could not even get my account numbers correct.
The first two agents I spoke to confirmed that when you update the auto debit details for one account it cancels any other auto debits automatically and it does not warn you. The last agent I spoke to denied this and accused me of cancelling the auto debits. I would not have done this.
It was still unclear how much was due and on what loans. It took more time on hold for them to sort through the loans and figure out what had happened and what needed to be paid to stay current.
They advised me that it had already been reported negatively to the credit bureaus despite them not reaching out to me. They did not call, email, or send mail saying anything was past due. The only place this information was displayed was in an obscure inbox on their website that is cumbersome to navigate to.
I told them to set up the auto debits again. The person I spoke to said after this payment to bring everything current was made that he'd set up the auto debits again. I also requested that they removed the negative information from my credit report. He said that's not possible.
I called again to confirm the payment was made and the account was current. The agent I spoke to this time confirmed that if I was in school ( which I am ) that the negative information could be removed from my credit report. I needed to fill out a form confirming my enrollment, which I did.
Fast forward to the next payment date of XX/XX/XXXX, and the payment was missed AGAIN. I called Firstmark again and they confirmed there was no auto debit and that the payment wasn't made. I asked them how this was possible. The phone rep accused me of not setting up the auto debit and I assured her we did. I asked her to dig through the records of our calls.
After 20 minutes on hold she confirms that the last agent said he'd set up auto debit, *but he failed to do so*. It was so infuriating to have them blame me again for failures on their end. I set up a manual payment, and the lady assured me auto debit would be set up this time.
I asked her about the handling of my paperwork confirming that I am enrolled in school. She again didn't know what I was talking about. After even more time on hold she came back and told me the last agent failed to submit the request!
I was absolutely flabbergasted. No one at this company is doing their job or doing what they say they will.
At this point I've lost my .25 % interest rate deduction, I've paid late fees, and I have the account negatively reported to the credit agencies because of Firstmark 's flawed systems and inept agents.
I asked her to submit a request asking the negative information be removed from my credit report. She said that's a manual review process and she'd submit the paperwork when I hung up the phone. I urged her to make a strong case.
I called back a week or so later to follow up on this. They told me the request had be denied. I asked them why the in school deferral wouldn't help, and she said the date was applied incorrectly. She told me it would be a few days for that to be fixed but that the negative reporting should happen.
A few days later I logged onto Firstmark and saw that both auto debits had been cancelled yet again! I did not request for the auto debits to be cancelled! This is my fifth call to Firstmark in the month of XXXX.
She told me that the agent who processed the forms confirming I am enrolled in school put my loans into a deferred status. I told her I did NOT want to do this! The entire time I've made it abundantly clear that I want to pay these loans as prescribed on their 7 year time schedule so this is done with and paid for. Now I am off my payment plan, again, and I've lost the .25 % interest rate deductions.
I am still waiting for call backs from Firstmark to get this resolved and get me on auto debit again. No one has reached out to me and my loans remain in a deferred status against my wishes. They've told me I can manually make payments whenever I want to, but I want auto debit set up and the .25 % interest rate reduction!
Firstmark is inept at handling auto debit and loans, keeping records, or processing payments accordingly. They did not tell me they turned off my auto debit and that I was missing payments, they penalized me with late fees and negative reporting to the credit bureaus, and cancelled my auto debits again thus raising my interest rates.
Getting anyone reasonable to help with or take accountability for their own shortcomings is impossible. Perhaps the most frustrating thing in all of this is that they've continued to blame me for these things despite them needing 30+ minutes every phone call to even get a grasp for what is happening with my accounts.
Firstmark Services are crooks, and XXXX is complicit in using them and not responding to customer service requests. Firstmark says they are bound by what XXXX tells them to do, and XXXX says they can not do anything as Firstmark handles the loan. They're both shady and fraudulent in their practices.
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| 09/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Old information reappears or never goes away
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Web |
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Please allow each number provided in the attachment dated XX/XX/XXXX2022 as a reply to the electronic response provided by XXXX XXXX XXXX who is not an authorized representative of Nelnet Loan Services ) # XXXX On XX/XX/XXXX2022 I filed a complaint against Nelnet Loan Services, within my initial complaint I stated Nelnet Loan Services is not an honorable company due to proof of my certified letters to this company being ignored. XXXX XXXX ( Please be advised that I requested an authorized representative of Nelnet Loan Services ) after calling the number provided by XXXX XXXX There is no employee by that name currently employed at Nelnet Loan Services XXXX was thankful for the opportunity to respond to my complaint with the CFPB but will not provide proof that I was properly notified by mail. I have proof of XXXX XXXX mail with certified return receipts, signatures, stamps, proof of tracking, and proof of my current address. NOTE : ALL documents provided by XXXX XXXX XXXX not an authorized representative of Nelnet Loan Services ) is not my current address.
# 2 Please prove that I was honorably allowed the right to prove this debt does not belong to me. As I stated before this debt was transferred several times XXXX ( XXXX ) times to be exact. Within the questionable documents provided by XXXX XXXX XXXX who is not an authorized representative of Nelnet Loan Services ) provided no accurate contact information and stated the Holder in Due Course WAS Nelnet Academic Loan ( EFS ), XXXX XXXX XXXX XXXX XXXX ( XXXX ) Consolidation Loan under account # XXXX, XXXX Assistance under account # XXXX, XXXX Department of Education ( XXXX ), XXXX XXXX under account # XXXX, XXXX Default Resolution Group ( DRG ), XXXX XXXX XXXX XXXX, and XXXX XXXX.
XXXX XXXX XXXX not an authorized representative of Nelnet Loan Services ) did not provide any addresses to contact any of above-mentioned businesses making it extremely difficult for communicating honorably.
Documents provided by XXXX XXXX XXXX not an authorized representative of Nelnet Loan Services ) prove that all above-mentioned companies are not Holders in Due Course as proven with copies of my name and not my signature handwritten by myself.
# 3-4 Today is XX/XX/XXXX and I have yet to receive a valid reply such as what is attached by mail. Is there any valid reason why my letters sent directly to this company was ignored? I would like for Nelnet Loan Services to prove that I received any goods or services from them. Nelnet Loan Services is the only company currently reporting 2 accounts with the same open dates and two different original balances to my credit file while admitting NOT to be debt collectors under the FDCPA. ( According to the reply from XXXX XXXX XXXX who is not an authorized representative of Nelnet Loan Services ) # 5 The questionable Promissory note provided by XXXX XXXX XXXX not an authorized representative of Nelnet Loan Services ) is in-fact not accurate, there is no proof of any contractual agreements with any party listed above. Please provide the original promissory note so that I may properly inspect it and honorably resolve any issues regarding this matter. Also include all tax documents to support all above-mentioned companies are in compliance with the IRS.
XXXX XXXX XXXX not an authorized representative of Nelnet Loan Services ) stated We redacted your identity sensitive information ( Social Security number, Drivers License number, and date of birth. ) I would like the name of the authorized representative who participated in sharing my private information also.
# 6 The electronic signatures in XXXX and National Commerce Act passed in XX/XX/XXXX. This does not apply to debt collectors attempting to collect a debt on behalf/contractors of someone/their client.
Again, I am respectfully requesting the original promissory note so that I may inspect it as I have not provided my signature electronically to any of the parties listed above. Please be advised : Nelnet Academic Loan ( EFS ), XXXX XXXX XXXX XXXX XXXX ( XXXX ) Consolidation Loan under account # XXXX, XXXX Assistance under account # XXXX, XXXX Department of Education ( XXXX ), XXXX XXXX under account # XXXX, XXXX Default Resolution Group ( DRG ), XXXX XXXX XXXX XXXX, and XXXX XXXX are NOT HONORABLE HOLDERS IN DUE COURSE.
# 7 Please provide the original promissory note so that I may inspect it as I have not provided my signature electronically to any of the parties listed above. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX not a Holder in Due Course. Provide the Master Promissory Note ( MPN ) NOTE : I do not self-identify as a borrower. ( the term used to harmfully identity me ) Provide the contract agreement between myself and Nelnet XXXX XXXX XXXX XXXX ), XXXX XXXX XXXX XXXX XXXX ( XXXX ) Consolidation Loan under account # XXXX, XXXX Assistance under account # XXXX, XXXX Department of Education ( XXXX ), XXXX XXXX under account # XXXX, XXXX Default Resolution Group ( DRG ), XXXX XXXX XXXX XXXX, XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX IVE ENTERED IN TO A CONTRACTUAL AGREEMENT. ( I respectfully request the original contractual agreement to prove an actual HOLDER IN DUE COURSE. ) # 8 I have not taken any action ( s ) that constitute the acceptance of the alleged repayment obligation. This can be proven otherwise by providing the original promissory note so that I may inspect it as I have not provided my signature electronically to any of the parties listed above.
# 9 XXXX XXXX XXXX not an authorized representative of Nelnet Loan Services stated We carefully reviewed your account Please provide ALL original contracts/promissory notes via US Postal Mail to support your authorization/obligation to ensure the data furnished by Nelnet XXXX XXXX XXXXXXXX XXXX to the credit reporting agencies is accurate. NOTE : Nelnet Loan Services is the only company currently reporting 2 accounts with the same open dates and two different original balances to my credit file while admitting NOT to be debt collectors under the FDCPA. ( According to the reply from XXXX XXXX XXXX who is not an authorized representative of Nelnet Loan Services ) ALL other companies listed by from XXXX XXXX XXXX who is not an authorized representative of Nelnet Loan Services ) is not reporting to my credit file.
# 10 Nelnet Loan Services Inc will receive an honorable validation notice via XXXX XXXX mail, certified with return receipt. Please be advised I will not accept phone calls from any of the companies listed above due to the unprofessional mishandling of this alleged debt. I will keep all parties updated. Nelnet Loan Services Inc is the only questionable company currently reporting to my credit file as shown in the attachments.
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| 11/15/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In XX/XX/XXXX, I applied for my current Income-Driven Repayment plan for my student loans at Nelnet to be changed to the SAVE-type of repayment program that has recently come out from the Dept of Education. After sending in this application to change repayment schedules [ to the SAVE program of repayment ] in XXXX, I did not hear back from Nelnet concerning the application.
On XXXX, I received an email [ see attached file ] stating that a payment of {$0.00} was due on my account, on the due date of XXXX XX/XX/XXXX. This made sense, as on both the regular Income-Driven Repayment program that I had, and on the new SAVE-type repayment plan I had applied for [ in XXXX ] but had not yet been approved for, my payment due in XXXX should have been {$0.00}, as I am currently unemployed and have {$0.00} monthly gross income.
Erroneously, and without any further emails from Nelnet, my XXXX checking account was auto-charged by Nelnet, my student loan servicer, on XXXX XX/XX/XXXX for the amount of {$150.00} USD. Seeing this charge, I went online to my online Nelnet account to see why this payment was charged to my XXXX Account. I learned that [ again, erroneously ], all of my loan repayment plans had been switched to a regular/standard repayment plan without my knowledge. Normally changing the terms and type of repayment schedule requires a good deal of forms and agreeing to the new terms of the loan ; this was never done by me, and the Nelnet resolution XXXX, XXXX, stated he did not have any application to change my loan schedule and could not tell me how the repayment plan had been switched by them to a regular/standard repayment schedule where payments are regularly due each month, from the [ correct ] income-driven repayment program I was supposed to be on. This conversation was had after needing to wait for over XXXX hours and XXXX minutes on hold to reach someone from Nelnet by phone, on XX/XX/XXXX.
I showed him the statement sent to me by Nelnet to my email, on XXXX XX/XX/XXXX showing I had an amount due of {$0.00} on XXXX. He agreed that the charge was an incorrect auto-debit, due to their system looking at old information on my account rather than the amount that was actually due [ and that {$0.00} was, if fact, the correct amount due ].
He placed my student loan account into administrative forbearance while the payment schedule issue was resolved [ which, I was told, could take a good deal of time ]. However, XXXX the Nelnet resolution specialist stated that due to understaffing issues and an enormous amount of erroneous payment claims and other problems with individuals being serviced by Nelnet, that it would be much faster to have a payment reversal performed by XXXXXXXX XXXX on the {$150.00} charge, rather than him submitting an application for Nelnet to credit the {$150.00} back my XXXXXXXX XXXX account. He stated that such an application for them to credit this charge back to me would take an indefinite period of time and indicated that it would likely be many months, before I got my money back. He further stated that Nelnet would not dispute the payment reversal if it was requested by me through XXXXXXXX XXXX
Therefore, I am submitting this letter requesting that the charge of {$150.00} USD made on XXXX XX/XX/XXXX, be reversed and placed back into my account.
Additionally, I placed a new application through Nelnet on this same date as calling Nelnet, on XX/XX/XXXX for all of my student loans to be placed on the SAVE repayment plan [ which has lower interest accruement per month than other loan repayment plans. ] I was told by XXXX, the Nelnet specialist that he saw and Nelnet had received this application, and that I only needed to complete an Income Self-Certification Letter yet, and Nelnet would have everything they needed to change my student loan repayment plan to the SAVE repayment plan. Nelnet sent me an email on this same date [ XXXX XX/XX/XXXX ] on how to fill out this fairly simple letter. I submitted the letter in the format asked of me in the email on that same day of XX/XX/XXXX.
On XXXX XX/XX/XXXX, I logged into my student loan online account on Nelnet, to find that, rather than having my loan repayment schedule changed to the SAVE repayment plan I had requested and sent all requested documents for to Nelnet, Nelnet had instead switched most but not all, of my loans to the Pay As You Earn [ PAYE ] repayment plan, something I never requested but has a higher interest rate for XXXX XXXX, than the SAVE repayment plan. Additionally, some loans were left on the Standard Repayment schedule with higher interest, rather than being reverted to the income-driven repayment plan I had originally agreed to for these loans, or to the SAVE repayment Plan I had requested these loans be changed to.
A brief search of XXXX has revealed a plethora of customers with student loans serviced by Nelnet with the same issues : very slow, XXXX hour wait times to speak to anyone from Nelnet, XXXX not responded to from Nelnet, and Nelnet ignoring XXXX not approving SAVE repayment plan applications. It is my belief that Nelnet is systematically and deliberately not approving or slow-rolling SAVE repayment plan applications or in my case, switching student loan repayments to other plans to try to gain greater interest payments from customers. This practice appears to be systematic, intentional, fraudulent, and predatory.
Thank you for your time and attention to this issue. You may also be interested to know that a class-action lawsuit against Nelnet was brought in XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX for very similar practices, aimed at fraudulently gaining extra interest on loans by refusing to process documents and applications around income-driven repayment plans.
Regards.
XXXXXXXX XXXX statements showing the auto debit of {$150.00}, the statement email from Nelnet on XX/XX/XXXX stating I would be charged {$0.00} on XX/XX/XXXX, the email showing receipt of my second Nelnet application for the SAVE repayment plan on XX/XX/XXXX, the incorrectly switched loans to the Standard repayment plan, the incorrectly switched loans to the pay as you earn ( PAYE ) [ rather than SAVE ] repayment plan on XX/XX/XXXX, the email requesting the income self-certification letter and format from Nelnet on XX/XX/XXXX, and the dated upload of this income self-certification letter to complete my SAVE repayment program application, are all available upon request, however these documents necessarily contain personal information, names, account numbers, etc. Please contact me by phone or preferably email for copies of these supporting documents.
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| 08/23/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Original private student loan entity : XXXX XXXX Bank XXXX : {$31000.00} Date loan was XXXX distributed : XX/XX/XXXX ( amount : {$15000.00} ) XXXX distribution XXXX ( amount : {$15000.00} ) Issue XXXX : XXXX XXXX erroneously placed me in deferral on the date of my XXXX loan distribution ( XX/XX/XXXX ), despite there being a clear section in the Credit Loan Agreement that specifies that I should be granted an Interim Period ( Terms of Repayment D, Item XXXX ( a ) and ( b ) of the Loan Agreement ) and that Repayment ( Terms of Repayment D, Item XXXX. Repayment Period ) was not to begin until after the end of the Interim Period. The Interim Period was specified to extend from the time of XXXX loan distribution to either ( a ) 6 months after I cease to be enrolled at the school or ( b ) 5 years after the date of my first disbursement. Deferral/extension status is defined separately under Terms of Repayment D, Item XXXX and is considered non-equivalent to the Interim Period.
Payments were made on my account as early as XX/XX/XXXX in the amount of {$1100.00} ( while still fully enrolled in my program at the school the loan was originally taken out for ). Payments were made in XX/XX/XXXX ( {$330.00} ), XX/XX/XXXX ( {$500.00} ), XX/XX/XXXX ( {$100.00} ), XX/XX/XXXX ( {$400.00} ), XX/XX/XXXX ( {$420.00} ), XX/XX/XXXX ( {$400.00} ), and XX/XX/XXXX ( {$400.00} ). Interest capitalization occurred on XX/XX/XXXX ( {$2400.00} ), which is when I presume my actual repayment period began. The timeline for the exact repayment start is unclear as I was already making payments on the loan and I was dually enrolled in XXXX institutions : XXXX for which the loan with XXXX XXXX and the other to which the loan never applied. I am uncertain if they used data reported from the XXXX XXXX pertaining to my enrollment at other institutions as a means for deciding the start of repayment.
XX/XX/XXXX : Formal notification of approval for forbearance- a term not defined under the XXXX XXXX but is presumed to be equivalent to deferral/extension. XXXX was sought due to enrollment in a doctor of veterinary medicine degree. Attendance at the XXXX XXXX XXXX XXXX XXXX was from XX/XX/XXXX - XX/XX/XXXX.
Student loan transfer to Firstmark Services : XX/XX/XXXX XX/XX/XXXX : received notification of approved deferral status from Firstmark until XX/XX/XXXX XX/XX/XXXX : update on billing reflecting no change in repayment status ; only summary of accumulating interest No correspondence via USPS mail nor e-mail was sent/received following XX/XX/XXXX.
Issue XXXX : XX/XX/XXXX : Firstmark Services begins phone calls to private cell phone without leaving voicemails. Calls were made up to XXXX a day.
XX/XX/XXXX : I am finally able to speak with Firstmark. They inform me I am delinquent and provide XXXX different dates for when repayment began and varying amounts of dollar amount owed. They inform me that they attempted to send me mail in spring but received " return to sender '' mail. No attempts to call me regarding this supposed mailing issue were made. They read the address to where they were sending mail and it was an address in XXXX, FL, that I have never been associated with nor provided to any financial institution ever. They claim XXXX XXXX provided them with the update ; then they claimed that it was actually because they searched for my address online and that's the address that was somehow returned. They also claim that I was opted into e-mail correspondence sometime in spring, something I never authorized, and they said that it must have happened " accidentally '' when I logged into my account online- which I have never created an online account with Firstmark ( I was in deferral and was receiving paper-based correspondence so I had no need to do this ). Moreover, I had not moved from the location where they were successfully sending me mail for a year prior to their claim of " return to sender '' mail.
I was told that I would need to reapply for deferral during XXXX the phone calls made on that day, as I am now enrolled at a separate institution specializing in a XXXX program ( I am a XXXX XXXX XXXX XXXX XXXX ). This request was submitted XX/XX/XXXX.
I corrected their incorrect mailing address on XX/XX/XXXX and have since successfully received XXXX items from them via mail. XXXX item reiterates my delinquency status, the other is a declination of my request for continued deferral due to school.
During the phone conversations I had on XX/XX/XXXX and XX/XX/XXXX, I was told that I had " used up '' my allotted deferral time and that the limit I was granted was for a total of XXXX. I have sent Firstmark copies of the documents they mailed to me citing my approved deferral period until XX/XX/XXXX. I have also sent them the last updated billing statement I received in XX/XX/XXXX. I have explained to them that we have a common goal, which is for me to be able to repay my student loans, but that I wish to do so under fair and accurate terms. I informed them that XX/XX/XXXX was the original date the XXXX XXXX approved any extension on my account and that, in light of their claim of a XXXX deferral limit, that my end date would be XX/XX/XXXX and my first due date would be XX/XX/XXXX.
Firstmark has refused to acknowledge their role in their failure to adequately and appropriately communicate with me the terms of my loan repayment. They have also grossly mismanaged my data and have made outlandish claims surrounding how/why things happened.
I have clearly laid out my goals ( stated under the resolution section ), and Firstmark has failed to act in an honorable and courteous manner to achieve them ; despite the fact that my repayment of my loan is a common goal between Firstmark and myself.
XXXX XXXX was contacted XX/XX/XXXX to discuss the issue with erroneous placement of deferral status on my account at the time of the first loan disbursement ( XX/XX/XXXX ). The individual I spoke with said that she was unable to help me but that someone who could would be reaching out to me via phone. As of XX/XX/XXXX, I have yet to receive any further communication regarding the matter. Please note : XXXX XXXX has been WAY more helpful and courteous in their management of my loan, despite having also made an error. Though I have yet to receive a return call in regards to the issue I informed them of on XX/XX/XXXX, I fully believe that they will follow through as stated. They are reported herein because they are the original loan entity, have made an error, and they are associated with Firstmark.
A complaint regarding Firstmark has been lodged with the XXXX XXXX XXXX as of XX/XX/XXXX. No follow-up communication has been received from the XXXX regarding this matter.
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| 11/29/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In summary : My student loans were transferred from XXXX XXXX loan servicing to Nelnet Loan servicing in the summer of XXXX. When Nelnet received the loan, it was not disclosed properly. This disclosure error has led Nelnet to ask me to increase my monthly payment by several hundred dollars per month ( over a 200 % increase ).
Details : Original Nelnet statements from XXXX XXXX attached ) listed my regular payment for Group A Loans at {$53.00} and Group B Loans at {$42.00} ( total of {$96.00} ) monthly. I regularly paid the Group A and Group B payments ( never missing or late ), and have recently begun paying extra on Group B after paying off Group C loans. On XXXX XXXX, XXXX ( after having the loans for over 2 years ), Nelnet contacted me via email stating " As your federal student loan servicer, its our responsibility to periodically review your account to ensure your regular monthly payment amount will allow you to repay your loans within the remaining term established in your loan promissory note. During a recent review of your account, we found that your regular monthly payment amount needs to increase to meet this federal requirement. '' The new loan payment listed in the email was {$500.00} ( an increase of {$410.00} or 426 % ).
Through a series of phone calls on XXXX XXXX, XXXX XXXX, and XXXX XXXX ( XXXX, XXXX, XXXX? and another person as well ) where I felt I was not being given full, clear, and appropriate information about the reasoning behind this increase ( and quite frankly I 'm still not satisfied with that response as Nelnet continually throws up a " well XXXX XXXX must not have disclosed the loan properly '' response without being able to tell me specifically what the disclosure SHOULD have been at any point behind a nebulous " interest rate changes ... '' reasoning ), I pushed and asked to elevate the matter, and I began doing my own personal investigation.
On Group A, I owed a total of {$2100.00} according to the initial statement from Nelnet ( attached ) with an interest rate of 2.32 %. On Group B, I owed a total of {$1700.00} with the same interest rate. Taking 30 seconds to plug this information, along with the number of remaining payments, into an amortization calculator ( WHICH NELNET SHOULD HAVE DONE AT THIS POINT IN XXXX ) would tell me what each payment should be. Since the remaining payments information is absolutely nowhere to be found on Nelnet 's site or statements, I went back through my history of information from XXXX XXXX and counted my loan payments made to them ( 93 ). I had 27 monthly payments remaining when Nelnet received my loans. If they had done a simple calculation at this point, the monthly payments should have been {$81.00} and {$65.00}. Instead, as you can see from the attached statements, Nelnet inexplicably asked me to pay {$53.00} and {$42.00}. Because I trusted my loan servicer to be competent and actually able to calculate a simple monthly payment, I regularly paid these amounts. I NEVER incurred late charges or fees, and I expected these amounts to successfully pay off my loans in the appropriate term. Instead, through no fault of my own, I am now in a situation where 2 full years have gone by and with only 3-4 loan payments remaining Nelnet has redisclosed the loan and finally found their initial mistake. Through no fault of my own, I have been underpaying on these loans. Though no fault of my own, my regular payments WILL come up short. Because Nelnet does not include remaining payments information on their statements or website, and because they did not complete their self-proclaimed ( see their email statement, above ) " responsibility to periodically review your account to ensure your regular monthly payment amount will allow you to repay your loans within the remaining term established in your loan promissory note '' I am now being asked to increase my loan payments to {$330.00} per month to cover the shortage that Nelnet created. Had I not been paying extra on Group B recently ( my regular monthly payment has been about {$200.00}, trying to pay {$100.00} more per month ) to attempt to pay down my total debt faster and with less interest, this amount would certainly be higher!
On XXXX XXXX or XXXX I called back to get more information from the service team leader, XXXX, and to share with her the fact that I had done this investigation on my own. I gave XXXX what I believed to be two equitable solutions : 1. Nelnet could extend my loan terms to allow me to keep paying the regular monthly amount that I SHOULD have been paying all along ( about {$140.00} ). In this event, to prevent paying ADDITIONAL interest above and beyond what I should have paid had Nelnet disclosed the loan correctly upon receipt, I wanted the interest rate to drop to 0 % after the last regular payment in XXXX of XXXX.
2. If Nelnet could not extend my loan terms, then I proposed that I pay my regular monthly payment that I have been paying ( about {$200.00} per month ), and at the expiration of the loan term in XXXX of XXXX Nelnet would discharge the remaining balance with their own funds to make up for their own errors.
XXXX agreed to review the account and get back with me in 48-72 hours.
A few days later I received a statement from Nelnet with a {$140.00} payment due. About a week later ( XXXX XXXX ), I received a general email from Nelnet stating that my account was still being reviewed. Over a week after that ( yesterday, XXXX XXXX ) I called Nelnet to check the status. XXXX said that a letter was drafted that I should receive in the mail in the next few days ( even though my next payment is due on Sunday, which I will need to pay by Friday to make timely ), so she agreed to have it emailed.
I received the attached letter from Nelnet noting that my payments would be {$230.00} on XXXX XXXX, and then 3 additional payments of {$330.00} beginning in XXXX. Nelnet is taking no responsibility whatsoever for their disclosure mistakes ( and yes, the mistakes do at least partially rest with Nelnet as you 'll notice that an interest rate increase in XXXX of XXXX - statement attached - also did not trigger a redisclosure, which again could have rectified the situation in a manner much more palatable than a 200-300 % payment increase ). Even though by Nelnet 's own admission it is THEIR responsibility to periodically review accounts and redisclose them to ensure that payments are correct, Nelnet neglected to take any action for over two years, including after events that should AUTOMATICALLY cause a payment change ( interest rate increase ). Nelnet is taking no corrective action whatsoever to rectify the situation.
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| 10/02/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have repeatedly made urgent attempts for help due to my student loan being wrongfully debited to my personal credit score and situation. I have tried numerous times to get remedy for what I know was not a true and valid or justified debt due to what I described as a breach of contract. I was denied when I applied to the dept of education in my effort for exoneration of my student loan debt. I was not properly enrolled and was deceived and cohersed into getting into taking online college courses through XXXX University back in XXXX. At the time of my initial phone call solicitation to get me to participate. I made it a point to the sales representative for XXXX University that I would only move forward in an effort to obtain an XXXX XXXX in Psychology if I was not having to or required to go through or take courses involving mathematics. I was assured that as a career directive in psychology that math would not be required. To further convince me of this concern I had, I was also told that a person in psychology does not need math to do this type of employment or career .. which I knew but needed to get this nailed down and confirmed prior to moving forward. I was enrolled, I applied myself attended my courses and was doing very well .. XXXX months into my schooling I was now scheduled for math classes and I was very unsettled as I specifically was told I would not have to particiate in any schedules that were math classes. I was out and out lied to. I contacted the school and the loan servicing company who is Great Lakes Borrowers in the mid west.. each entity referred me back to each other to where I was not getting any results whatsoever. I literally found myself reaching out to XXXX contacts across the globe to please help me get through this now mandated math course and classes I was scheduled against my will and against what I agreed to. Soon afterwards, I suffered a traumatic injury requiring XXXX. With being a mother of XXXX young children, and all that was going on, I chose to stop participating in my courses for college. Soon after this, I was being billed for student loan debt in the $ XXXX range.XXXX now reaching debt due to interest accruing upwards of over XXXX at this time. I am in objection and disbute and have been for quite some time. I applied for student loan forgiveness and was denied. this was some time ago. Most recently, in or about XXXX of XXXX I literally borrowed money from someone to get this loan paid off because it was front and center on my credit report .. Once I went to pay for it.. I was so aggitated I called great lakes borrowers again to tell them. hey I paid this off ( I borrowed the funds to do so - and you need to once again know that I am in total objection to even owing this debt because I was utterly deceived and mislead and lied to from day one ) To my surprise, the Great Lakes Borrowers representative I spoke to ( my reason for calling was to immediately remove this off my credit report ) told me that I seriously should consider re-applying for Borrower 's defense.. and I responded that I did apply and was ultimately denied.. I was then informed that while that is true, there are now 'changes ' that now include being mislead and mis informed that are relative to my situation for which I originally claimed to get some relief.. are now being included and to re apply. So I did! I was given a borrower 's defense link, 24 pages long, filled it out, printed it, signed it and placed probably about a dozen stamps to a brown manila envelope and personally handed it to my usps mail carrier in XXXX of XXXX. Some time /weeks went by and I called XXXX XXXX XXXX my XXXX XXXX and was informed that there was a dispute filed under my ss number directly relating to this student loan debt.. I was like wow okay cool! someone got my application and forged on to start processing my plea for relief.. Upon reaching out to the dept of education.gov for student loans was shocked to be then told that they never received my application for borrower 's defense! I was like .. seriously? it wasnt ever returned to me by mail as being undeliverable! so someone got it and why would XXXX tell me that a dispute was filed XX/XX/XXXX? I never contacted XXXX directly myself. so someone had to have and it is DIRECTLY related to this federal student loan debt that I have profusely had conflict and objection to owing. I was never told I was taking out a loan in the first place.. I was actually told that due to my low income status that I qualified for schooling through college with a grant. so imagine my utter shock and upset .. both lied to about what courses I would be required to participate in as well as the loan /debt situation.. in addition being a victim of bogus help with employment once I graduated and got my certificate.. They were never able to guarantee this benefit.. and have since closed and gone bankrupt as a school.. When I called Great Lakes Borrowers, the rep said she alone has had over 30 complaints for students who were enrolled with XXXX University.. I did not know about that but it goes to support my debt situation here.. I am devastated.. This school loan has ruined my life and livelihood as far as being able to obtain credit so as to buy a home for myself and XXXX children. I have additionally re-filled out the supposed non received application by the dept of education and where it got to the signature line, was prohibited from signing my name.. strange huh? so I chose to take the date variable input .. put my name and then the date to re-submit my application for relief.. to date I have not had any attention or response to my re-application for which I emailed them once again saying I sent my printed out application, filled out, signed and mailed via stamped manila envelope handing directly to my mail carrier in early XXXX and since it has not been returned as undeliverable, since it has been noted as a dispute with XXXX upon my calling about my credit report, I can only presume it's been received and otherwise .. placed in a circular trash can file. or burried and just ignored. Either way, I am very concerned as this student debt is NOT valid not justified and needs to be dissolved. I have tried every which way you can think of to plead my case and I seriously do not feel like I should be punished or penalized based on this specific situation and personal scenario I am plagued with unjustifiably.
I need an advocate.. I need help! please help me.. please intervene on my behalf.
Let me know what else you may need to move forward. Thank you for your attention and courtesy to my inquiry for help.
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| 11/28/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Follow up complaint XXXX my previous employer is refusing to sign my XXXX XXXX XXXX.
Can you please clarify the issues below.
please see the correspondence They refuse to Hi Everyone!
Before we proceed further, we need to clear some things up. We 've had several conversations with several different people, and I 'd like to get everyone on the same page.
My recollection of events here is as follows : Originally, I asked XXXX XXXX to sign my application for XXXX, and as of XXXX/XXXX/XXXX, your response was that you are not sure if XXXX 's qualify, and that you need legal guidance on this issue. There was no mention of any other issue, nor any indication that there might be an issue with XXXX XXXX as my employer, as opposed to me as an employee.
After I obtained some guidance on the XXXX issue, you raised two further issues, which had not been raised previously. These are : a ) whether XXXX XXXX is eligible for the loan forgiveness program b ) whether it is necessary to work for five consecutive years at the same location.
If these are genuine concerns, I am willing to work with the relevant parties to resolve them. However, I am uncomfortable with what has happened up to this point.
It is my understanding, as you have verbally communicated to me, that XXXX XXXX HAS signed XXXX Applications for others in similar circumstances. My current employer, the XXXX XXXX XXXX XXXX, has signed my application, despite my having worked for them for only two-and-a-half years.
Specifically, Section 7 of the XXXX includes the following language : " If you taught at different schools or for different educational service agencies during different academic years, the chief administrative officers from all of the schools or educational service agencies must certify your eligibility. '' I would like you to confirm or deny the following, on the record : a ) Has XXXX XXXX signed , in the past, one or more XXXX Applications, for current employee/s, or former employee/s, of the XXXX/XXXX/XXXX XXXX XXXX? If so, when was the last application signed? Was it for a current, or former employee?
b ) Has XXXX XXXX refused to sign, in the past, one or more, XXXX Applications, for current employee/s, or former employee/s of the XXXX/XXXX/XXXX XXXX XXXX? If so, when did the last refusal occur? Was it for a current, or former, employee?
c ) Has XXXX XXXX signed , in the past, one or more XXXX Applications, for current employee/s, or former employee/s that have not worked at XXXX XXXX for five ( 5 ) consecutive years? If so, when was the last application signed? Was it for a current, or former employee?
d ) Has XXXX XXXX refused to sign, in the past, one or more XXXX Applications, for current employee/s, or former employee/s that have not worked at XXXX XXXX for five ( 5 ) consecutive years? If so, when did the last refusal occur? Was it for a current, or former employee?
I have previously mentioned that I feel that I am being discriminated against. I suspect that there is an unofficial policy in place, that XXXX XXXX will not sign, or will throw up roadblocks to signing, a XXXX Application on behalf of an employee that now works for a different employer. I feel that this suspicion must be resolved before we can proceed.
I am quite willing, if necessary, to pursue this matter with the Department of Labor, or in State or Federal Court, and to cast a wide net of subpoenas, on XXXX XXXX , on the U.S. Department of Education , and on whomever else may have records that will clarify the above questions.
Furthermore, I am hereby requesting that each of you, and XXXX XXXX, preserve any and all records, evidence, documents, internal communications of any kind ( written or electronic, emails, voice mails, etc. ) pertaining to a ) the handling of, and response to, my XXXX Aplication b ) the subsequent discussions of my eligibility for the XXXX Program c ) XXXX XXXX 's eligibility, as a School, or as an Educational Service Agency , for Title I, or other Federal Programs, or classification as a Low Income School d ) the signing, or non-signing, of any XXXX Application/s for any employee/s, current or former, submitted during the last five ( 5 ) years.
Response From Employer Dear XXXX XXXX XXXX has been trying to explain to you, XXXX would certainly be willing to sign the XXXX XXXX XXXX XXXX as long as our signature correctly attests to the services you provided being eligible for the loan forgiveness program. Unfortunately, the loan forgiveness application and attached instructions for completing the form do not indicate that the services you provided to XXXX are indeed eligible for the loan forgiveness program. Upon follow up to our conversation yesterday, I verified that the services you provided in the past were provided at one of our XXXX XXXX sites.
As reiterated by Nelnets response to your compliant, in order for your services to qualify for loan forgiveness, the school or educational service agency at which you XXXX must be an eligible XXXX XXXX school for at least the first of your consecutive years of XXXX at the school. Our XXXX XXXX XXXX is not an eligible XXXX XXXX school and, therefore, we can not attest to your services being eligible for the loan forgiveness program. In trying to assist you, XXXX suggested it is possible that although XXXX does not qualify as a XXXX XXXX eligible program, your services may qualify as having serviced a low income population. We are not included in the Low-Income School Directory because we are not a low-income primary or secondary school ; XXXX sites are part of its Federal XXXX XXXX program. You may follow XXXX suggestion to get written verification that services provided to XXXX XXXX pre-school students are eligible for loan forgiveness. If the XXXX services provided in XXXX XXXX XXXX are clearly found eligible as teaching services performed at an educational service agency to be counted toward the required five complete and consecutive academic years of XXXX, you will also need to document that you have indeed provided complete consecutive five years of qualifying services.
As XXXX compliance officer, I am proud that XXXX staff very carefully review materials and forms before affixing attestations and signatures.
Best, XXXX XXXX XXXX XXXX, XXXX.
Director of Compliance and Legal Affairs XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, New York XXXX Ph. : XXXX Fax : XXXX Email : XXXX Yelled XXXX was on the list of low income schools up until XX/XX/XXXX as attached below, and refuses to share the updated information about the school with the XXXX XXXX Low Income directory.
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| 07/24/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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XXXX XXXX sold their student loans to Firstmark Services ( FS ) in XXXX. I have been an active XXXX XXXX XXXX continuously since before this transfer to FS and after. In addition to a education deferment status on my two student loans, I also have a military deferment. Firstmark Services wrongfully changed my deferment status without my consent and without any of my circumstances changing. I still actively am a XXXX XXXX XXXX and still have the active military status too which are applied to both loans and are in the original loan agreement I signed with XXXX XXXX when I received my student loans.
In XXXX, Firstmark Services noticed their mistake and stated they had a " system error '' when they transferred loans from XXXX XXXX to them and that they apologize for " accidentally '' changing my status in their system even though my military and XXXX XXXX XXXX status were both and are both still active. They inaccurately reported me to all credit bureaus ( XXXX, XXXX, XXXX ) with wrongful and inaccurate information. They told the credit bureaus that I was delinquent even though I am not and never was. Over the phone, the FS rep told me that she apologized and that they would immediately retract the credit hit/information sent to the bureaus and that they would rectify this situation because they made the mistake. I never had any late payments nor did I ever need to make any payment because of my current and continuous student and military deferment statuses that I have continuously had.
In XXXX, the FS rep instructed me over the phone that I would be receiving a credit retraction letter by mail. I waited weeks and never received anything in the mail. I called them again asking for this retraction letter and emailed them on XX/XX/XXXX submitting documentation about my continuous student enrollment deferment and military deferment. XX/XX/XXXX they replied that the credit report was retracted and to rest assured that the letter will be delivered and not to worry. I waited all of XXXX. Still received nothing from FS. XX/XX/XXXX came and I still didn't receive any retraction letter from FS even though every time I called they said they can see it in my documents but that it take 3-5 business days to be delivered to me by mail. More than 35 days have gone by at this point and I still didn't receive a letter.
On XXXX XXXX, my credit scores were updated by the Bureaus and my score dropped by more than a 100 points on XXXX. I filed a dispute through XXXX and called FS to let them know and ask why my score shows delinquent accounts if I never had any delinquent accounts ( they told me they had a " system error '' ) and that I could rest assured that they retracted the credit reporting in XXXX. FS kept apologizing and acted confused when I told them my credit score report did not reflect that retraction letter being received by the Bureaus and they kept stating they sent all of the bureaus the updated information and that the credit retraction was done and even told me " Experian told us they are behind on updating their information and they are two months behind on their reporting ''.
I called XXXX to confirm and XXXX stated they are up to date and discussed how by law they have a limited amount of time to updated the new information on credit reports. XXXX stated they never received any retraction information by FS and that by law if they did, they would immediately update it. XXXX instructed me that the dispute I opened on both accounts should fix it considering FS still hasn't sent me the retraction letter even though I have requested it at least 4 times over the phone and through email asking them to send it to me by mail and through email. XXXX and the credit bureaus have not received the retraction information at all.
I filed a dispute through XXXX, submitted the documentation I had by FS proving they supposedly retracted the credit report in XXXX. XXXX told me that FS denied my dispute and told them a different story when XXXX reached out to FS. Over the phone every FS rep I speak with keeps apologizing and states I have done nothing wrong and that the retraction letter was sent and that they agreed with my dispute so they are confused why XXXX would say that. Yet every time I tell FS to send me the retraction letter that they told they would send on XX/XX/XXXX and they can see on my documents, they state that it takes 3-5 days for me to receive it and just put in another request for it to be delivered by email or mail. It has been MONTHS.
Today, XX/XX/XXXX, I STILL have not received a retraction letter by email or mail from Firstmark Services. All of my credit scores have plummeted for this inaccurate reporting by Firstmark Services even though they keep stating they sent the Bureaus the retraction information and confirmed the information on my credit report is inaccurate. FS agreed with me and acted confused why the Bureaus didn't have the information they said they sent to them. Today, XX/XX/XXXX, I now have new inaccurate information on my credit score that was never there nor is even true. There a ton of discrepancies. I need my retraction letter from FS and a letter confirming all of the dates/inaccurate reportings/discrepancies. The Bureaus stated this is what they need to immediately fix my credit scores back to the original score. FS needs to reach out to me and make this right with a sense of urgency considering their huge mistakes they have made and continue to make until this day. This unacceptable that it has even taken this long and they need to rectify this mistake.
I have had to put my life on hold because of FS poor service and inaccurate reporting due to their " system error ''. They have continuously failed me and don't have any sense of urgency to reach out and rectify this. Over the last 2 1/2 months, I've only had one supervisor take the time to try to resolve this massive mistake. This issue is still unresolved. FS has the opportunity to resolve this situation and restore their rapport. FS, reach out to me and make this a priority. This is a massive system error mistake that has resulted in terrible service and forced me to pause my life until my credit is restored. All of the bureaus and I are waiting on FS to submit the documents properly and accurately. I even started paying early on my loans since I am and have always been in student deferment/ military deferment and this is the customer service and care I have received from Firstmark Services .
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| 07/17/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
Servicemember |
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I was granted XXXX XXXX XXXXXXXX in XX/XX/XXXX, and began the process of applying for forgiveness of my FFEL consolidated student loans in XX/XX/XXXX. Nelnet, the company that held the loan ( worth about {$28000.00}, consolidated from two loans ), informed me that my application for a XXXX XXXX XXXX XXXX Discharge had been approved in a letter dated XX/XX/XXXX, and that no further payments or action on my part were necessary. The letter specifies details regarding Tax Implications when one 's loans are discharged, but says NOTHING about any sort of concern being warranted for one 's credit report, i.e. there is no warning that one 's status may be affected.
Several months later, my wife and I applied for a home refinance-construction loan. We began the process in XX/XX/XXXX, and quarantines notwithstanding, the process proceeded smoothly through our first credit score checks, which arrived in mid-XXXX XXXX ; my scores were all in the low 800s.
Toward the end of XXXX, however, as the date of our closing approached, we were contacted by the bank 's mortgage officer, asking if we could provide the underwriter with more information since I was reported as being delinquent on my student loans, and my credit score was significantly lower than before ( more than 150points ).
We spend hours on the telephone with various parties from Nelnet during the week ofXX/XX/XXXX, XXXX. Their practices seem to be designed to wear down concerned customers, as the branch dealing with XXXX claims is somehow not connected to the " Solutions '' branch that deals with credit reporting, and frequent transfers between uninformed agents necessitate repeated explanations of problems.
We were repeatedly told that -- and, if this is true, it represents an INCREDIBLY poorly designed process -- as loan forgiveness is being processed, the de-activated loans are 're-activated, ' and thus appear as delinquent/unpaid on a person 's credit report until the process is completed, which must happen within a 120-day period. In other words, WITH NO KNOWLEDGE to the veteran, who in face is notified in writing that no further payment is necessary, they are reported as delinquent on their loan, and will be for at least 4 months.. This is especially unjust, as the veteran neither has knowledge about it and thus can not do anything to prevent or remedy the situation.
Several Nelnet representatives told us that since the 120-day period had not concluded, there was nothing that I could do but wait for the loan forgiveness process to conclude and then, once the loan was no longer " delinquent '', wait for our credit scores to improve. Because this sounded ridiculous, which it is, I repeatedly asked to speak to persons in different branches and to supervisors of those persons, and were promised on Thursday the XXXX that I would receive a call back from one supervisor Friday the XXXX. Unsurprisingly, though, we did not receive a call from Nelnet that day, and my attempt to call back the person whom I had spoken with the previous day was unsuccessful that day as well.
I spoke with a " Senior Resolution Specialist, '' XXXX XXXX, on Monday XXXX. XXXX, XXXX, after being on the phone for nearly three hours. This individual did offer to join a three-way call with the underwriter from my bank, which I arranged using my own phone. During this call, XXXX XXXX verified to the underwriter that ( 1 ) Nelnet 's report of my delinquent payment had been in error, ( 2 ) that my loans were paid in full, and ( 3 ) that it usually takes 120 days for a lender to approve a loan discharge. XXXX XXXX told both that underwriter and me that he would investigate how to have the lender 's report to credit reporting agencies adjusted, and would be back in touch. Again, unsirprisingly, I have not been able to reach XXXX XXXX since.
We were able to close on our home loan successfully on XX/XX/XXXX, thankfully, but in making inquiries regarding contingency plans for extending part of the loan ( e.g. in the case that expenses for repairs to a damaged foundation and heating system exceeded our contractor 's estimates ), were told again by our bank that my credit score was lower than what is considered adequate for further assistance -- in other words, that my credit score had not been adjusted. We also received a letter from Nelnet dated XX/XX/XXXX, that next week, stating : " Thank you for your recent credit reporting inquiry. After careful review of your account we have determined that the student loan ( s ) referenced in your request requires no adjustment because All credit reporting is valid and accurate.
Under the Fair Credit Reporting Act ( FCRA ), data providers are not required to investigate certain disputes received directly from consumers. [ ... gives examples ]. '' We have continued to contact Nelnet to dispute their abjuring the responsibility to clarify that I have not been delinquent on a payment, but subsequent conversations ( most recently yesterday, XX/XX/XXXX, and today, XX/XX/XXXX ) have yielded the same answer -- they will take no action.
How can this be possible, when the credit reporting regarding the individual -- me -- is INACCURATE? Who designed a system that throws veterans into financial delinquency for at least a third of a year, with great possibilities that damage to credit scores can take MUCH longer to repair, and that they may not be able to access funds for their or their families needs, while their student loans are being " processed ''? Why are loan servicers not obliged to clarify that they are receiving TAXPAYER MONEY for every cent of those veterans ' loans, and to use some of those funds to make sure the persons whose physical and/or mental health has been damaged by service to their country isn't worsened by financial crisis and anxiety? This clearly is hurting multiple other veterans, as I have found while researching how and to whom I could make further complaints.
I am sending this complaint not only in the hopes for some resolution for myself, but for the many other veterans who, despite the existence of the XXXX XXXX XXXX XXXX loan forgiveness program, are STILL being financially damaged as they try to extricate themselves from their debts. It isn't much to ask, to have Nelnet and other loan servicers explain to XXXX, XXXX, and XXXX, that veterans like myself have not been delinquent on payments since we were notified, in writing, that our loans were forgiven.
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| 06/24/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My payment history with my student loan servicer ( Nelnet ) for the past 8 years has been flawless. When my student loan went into repayment in XX/XX/XXXX, the company offered me several incentives for waived payments, principle and interest rate reductions in exchange for signing up for auto debit and e-statements/correspondence ( which I enrolled in without hesitation ). However, now that it has come time to honor their end of these payment agreements, Nelnet has insisted that I am not entitled to the waived payments and interest rate reductions that were promised. Included here is a clear timeline of emails which illustrate my proper enrollment in each incentive, confirmation emails, and other points of contact which document Nelnets refusal to honor those specific incentives. Also, you may find conflicting explanations and attempts to work through the differences with the companys guarantor ( XXXX XXXX ) which were unsuccessful. Furthermore, Nelnet has ( on more than one occasion ) told me via phone or email that I did not qualify for an incentive that I actually received ( 3.33 % Principle Reduction ). The company has been unequivocally misleading, unprofessional, and careless causing me to spend hours on the phone without merit. [ Please note that my Nelnet account is comprised of two separate loan groups : Group A or 1 lender being XXXX XXXX XXXX XXXX and Group B or 2 lender, XXXX XXXX XXXX XXXX. ] The following is a specific timeline including dates and actions taken by me or the company : [ XX/XX/XXXX ] : Nelnet email indicating that I am eligible for my last 5-12 payments being waved on my Group 2 loan. *See Email 1 ( attached ). [ XX/XX/XXXX ] : Nelnet emails confirmation of incentive enrollment ( with one final step needed to complete the enrollment process ). *See Email 2 ( attached ). [XX/XX/XXXX ] : Nelnet emails confirmation of enrollment being accepted. This email indicates that enrollment was completed within the required time frame of 90 days from the first email. *See Email 3 ( attached ). [ XX/XX/XXXX ] : Representative informed me ( via phone ) in the following days that my Group 2 loan would have the last 7 payments waived - five for enrolling in e-statements plus two for auto debit ). No further explanation was detailed re : why I did not qualify for all 12 payment waivers. [ XX/XX/XXXX ] : Nelnet emails faulty screen shots explaining why I did not qualify for 3.33 % Principle Reduction ( PR ). *See Emails 4 and 4a ( attached ). [ XX/XX/XXXX ] : After numerous calls arguing the above re : PR, Nelnet emails a second, contrasting explanation of why I did not qualify for 3.33 % PR. *See Emails 5 and 5a ( attached ). [ XX/XX/XXXX through XX/XX/XXXX ] : Made numerous calls and wrote several emails corresponding with various representatives, incentive research team members, and supervisors to provide written documentation and explain why I should be receiving all of the above incentives. Each time I placed a call with Nelnet, the representative would begin by telling me that I do not qualify for any of the incentives but would admit that they had not been at the company longer than 3 months and had never heard of the incentives. Calls would always drag on for hours as representatives would repeatedly place me on extended holds to have a supervisor research the incentive before they could even discuss it with me. XXXX, a supervisor I spoke with, indicated that the 2 waived payments should be logged and awarded but that there was a " system error which should be corrected once the back office was open ( M-F ). She told me that she would contact me once it was resolved but no further contact was made. XXXX also said that she had no employee number or confirmation code she could provide as proof documenting our conversation and that I could just call back and ask for her anytime. When I called back no one had heard of this person and the conversation was never documented. Frustrated by the ongoing back and forth, I called and asked another representative if I could just pay my balance in full and subtract the 7 waived payments. Although I was told that this would be an acceptable method to pay off my balance and close my account, when I called back with my bank account information the representative indicated that I could not make any payment exceeding the amount of 3 payments and still qualify for the waived payments. When I asked for a copy of the terms and conditions that would explain this stipulation, I was told that there was no such document. In addition to the waived payment incentives, Nelnet has been unable to explain why my Group 2 loan was disqualified from a 0.25 % interest rate reduction which should have been applied to Groups 1 and 2 after signing up for auto debit and making one payment. I have made several requests to receive the terms and conditions for each of these incentives but am only told that my loan was disqualified for reasons not verifiable. [ XX/XX/XXXX ] : Nelnet emails that I do not qualify for any incentive other than the 5 waived payments. *See Email 6 ( attached ). [ XX/XX/XXXX ] : Emailed XXXX XXXX, ombudsman of XXXX XXXX, at the direction of Dept. of Education Federal Student Aid Ombudsmen office which I called to file a complaint of Nelnets business practices. *See Email 7 ( attached ). [ XX/XX/XXXX ] : Nelnet representative ( XXXX ) tells me and XXXX XXXX ( via phone conference call ) that I did in fact receive the 3.33 % PR on XX/XX/XXXX ( {$280.00} ). This was in spite of Nelnet sharing " supporting documentation '' to XXXX XXXX indicating that I did not qualify for the 3.33 % PR. *See Email 8 ( attached ). [ Nelnet still refuses to provide me a detailed payment or transaction history which would show this credit is valid or actually took place. ] [ XX/XX/XXXX ] : Nelnet will not honor my last 2 waived payments for enrolling in auto debit or the 0.25 % interest rate reduction on my Group 2 loan. Additionally, XXXX XXXX XXXX has told me that there is nothing more he will do on his end as the guarantors representative despite my documentation showing I qualify for all the above incentives. In follow-up discussions, XXXX XXXX acknowledged that Nelnet provided him with bad/conflicting information before the conference call. Nonetheless, he eventually gave up dealing with Nelnet and told me I should call their ombudsman to work out any further issues.
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| 06/26/2023 |
Yes |
- Student loan
- Private student loan
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- Getting a loan
- Problem with the interest rate
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Web |
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Dear XXXX, I would like to file a grievance regarding XXXX student loans below mentioned, that I acquired from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX parent company XXXX XXXX XXXX XXXX the basis of predatory private lending practices. I believe that the circumstances under which I obtained these loans and the subsequent repayment terms are unjust and indicative of a lending system that took advantage of vulnerable individuals such as myself in seeking higher education. I believe that my personal case with XXXX XXXX XXXX XXXX XXXX is in alignment with a previous ruling by the CFPB that XXXX XXXX XXXX XXXX XXXX XXXX loan servicing practices increased costs and unfairly penalized student loan borrowers. I believe that my personal case with University XXXX XXXX is in alignment with a previous ruling by the FTC that University XXXX XXXX lured students in with deceptive advertising. University XXXX XXXX then passed students on to XXXX XXXX XXXX XXXX XXXX in a partnership that caused more financial harm to unsuspecting student borrowers. I kindly request that you review my case and consider the resolution options I have proposed below.
XXXX. Loan Number : XXXX ( XXXX ) Disbursement Date : XX/XX/XXXX Loan Amount : {$3500.00} Amount Paid to XXXX XXXX XXXX XXXX XXXX - ( XX/XX/XXXX XX/XX/XXXX ) : {$7800.00} Amount Paid to Firstmark Services ( XX/XX/XXXX Current ) : {$1800.00} Total amount student has paid on {$3500.00} loan : {$9700.00} Current Outstanding Balance : {$1800.00} Amount student is expected to pay on {$3500.00} loan : {$11000.00} XXXX. Loan Number : XXXX ( XXXX ) Disbursement Date : XX/XX/XXXX Loan Amount : {$15000.00} Amount Paid to XXXX XXXX XXXX XXXX XXXX - ( XX/XX/XXXX XX/XX/XXXX ) : {$18000.00} Amount Paid to Firstmark Services ( XX/XX/XXXX Current ) : {$1800.00} Total amount student has paid on {$15000.00} loan : {$20000.00} Current Outstanding Balance : {$16000.00} Amount student is expected to pay on {$15000.00} loan : {$37000.00} XXXX. Loan Number : XXXX ( XXXX ) Disbursement Date : XX/XX/XXXX Loan Amount : {$1500.00} Amount Paid to XXXX XXXX XXXX XXXX XXXX - ( XX/XX/XXXX XX/XX/XXXX ) : {$2300.00} Amount Paid to Firstmark Services ( XX/XX/XXXX Current ) : {$740.00} Total amount student has paid on {$1500.00} loan : {$3000.00} Current Outstanding Balance : {$720.00} Amount student is expected to pay on {$1500.00} loan : {$3700.00} XXXX. Loan Number : XXXX ( XXXX ) Disbursement Date : XX/XX/XXXX Loan Amount : {$10000.00} Amount Paid to XXXX XXXX XXXX XXXX XXXX - ( XX/XX/XXXX XX/XX/XXXX ) : {$15000.00} Amount Paid to Firstmark Services ( XX/XX/XXXX Current ) : {$1700.00} Total amount student has paid on {$10000.00} loan : {$17000.00} Current Outstanding Balance : {$13000.00} Amount student is expected to pay on {$10000.00} loan : {$30000.00} Explanation and Grievance : In XXXX, I entered into an agreement with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX were not backed by the federal government. I did not know enough to question this at that time. I was not fully aware of the intricacies of the lending process, and I was coerced into obtaining a co-signer for my XXXX XXXX XXXX XXXX XXXX XXXX XXXX to secure loan approval. I believe that this was also a form of egregious manipulation. Any time I called to put my loans into forbearance, XXXX XXXX XXXX XXXX XXXX would deny me the option to drop my cosigner as a penalty for needing to pause my payments. To this day, I have never been able to drop the cosigner from my loans as Firstmark Services has also adopted this practice.
In early XXXX, I was informed that XXXX XXXX XXXX XXXX XXXX was getting out of the student lending business. On XX/XX/XXXX, after re-paying XXXX XXXX XXXX XXXX XXXX a total of {$44000.00}, ( between XX/XX/XXXX and XX/XX/XXXX ) on {$30000.00} total disbursements, XXXX XXXX XXXX XXXX XXXX sold my loans to Firstmark Services for an amount I do not know, making Firstmark Services the beneficiary of XXXX XXXX XXXX XXXX XXXX predatory lending practices. At the present time, I owe Firstmark Services {$32000.00} on a {$30000.00} loan. Given that Ive already paid a total of {$50000.00} towards my student loans, the expectation is that as a student borrower, I must pay {$83000.00} on a loan of {$30000.00}. I would have never agreed to these terms had they been appropriately presented to me as a student borrower. This was an intentional act on the part of XXXX XXXX XXXX XXXX XXXX to deceive student borrowers and manipulate us into making financial agreements that benefitted XXXX XXXX XXXX XXXX XXXX and to the detriment of the student borrower. By pushing me into high cost, high risk loans, XXXX XXXX XXXX XXXX XXXX has caused me great financial distress. As a woman of XXXX, this predatory lending practice further perpetuates the existing gender and XXXX wealth gap in a way that is both harmful and systemic.
Upon reviewing my loans, I discovered that the interest rate and repayment conditions are significantly burdensome. Since XX/XX/XXXX, I have made consistent monthly payments, diligently fulfilling my obligations as a student borrower. However, it is disheartening to note that despite my payments totaling {$50000.00} on total disbursement amounts of {$30000.00}, my current lender, Firstmark Services has me on the hook for an additional {$32000.00}. It is evident from the above information that the interest rate and fees associated with my loans are exorbitant, leading to a seemingly endless repayment period. This has impacted me deeply and has left me in a state of financial strain, inhibiting my ability to pursue other life goals such as saving for retirement.
XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX record of predatory practices, I strongly believe that these loans were granted under those same predatory practices previously ruled on by the FTC and CFPB. The lending terms and interest rates are disproportionate and exploitative, ( attached student loans paperwork obtained from Firstmark Services on XX/XX/XXXX does not indicate interest rate charged. Paperwork only states when the interest rate cap was reached ), resulting in a cycle of perpetual indebtedness. I request that the CFPB thoroughly review my case, taking into consideration the predatory lending circumstances surrounding my loan agreement and the current financial burden it imposes.
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| 08/15/2023 |
Yes |
- Debt collection
- Federal student loan debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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Nelnet continues to report a balance not owed. Tender of payment has been made.
( d ) Purchase money loan. A cash advance which is received by a consumer in return for a Finance Charge within the meaning of the Truth in Lending Act and Regulation Z, which is applied, in whole or substantial part, to a purchase of goods or services from a seller who ( 1 ) refers consumers to the creditor or ( 2 ) is affiliated with the creditor by common control, contract, or business arrangement.
3-603. TENDER OF PAYMENT.
Primary tabs ( a ) If tender of payment of an obligation to pay an instrument is made to a person entitled to enforce the instrument, the effect of tender is governed by principles of law applicable to tender of payment under a simple contract.
( b ) If tender of payment of an obligation to pay an instrument is made to a person entitled to enforce the instrument and the tender is refused, there is discharge, to the extent of the amount of the tender, of the obligation of an indorser or accommodation party having a right of recourse with respect to the obligation to which the tender relates.
( c ) If tender of payment of an amount due on an instrument is made to a person entitled to enforce the instrument, the obligation of the obligor to pay interest after the due date on the amount tendered is discharged. If presentment is required with respect to an instrument and the obligor is able and ready to pay on the due date at every place of payment stated in the instrument, the obligor is deemed to have made tender of payment on the due date to the person entitled to enforce the instrument.
12 CFR 1026.11 - Treatment of credit balances ; account termination.
CFR 1026.11 Treatment of credit balances ; account termination.
( a ) Credit balances. When a credit balance in excess of {$1.00} is created on a credit account ( through transmittal of funds to a creditor in excess of the total balance due on an account, through rebates of unearned finance charges or insurance premiums, or through amounts otherwise owed to or held for the benefit of the consumer ), the creditor shall : ( 1 ) Credit the amount of the credit balance to the consumer 's account ; ( 2 ) Refund any part of the remaining credit balance within seven business days from receipt of a written request from the consumer ; ( 3 ) Make a good faith effort to refund to the consumer by cash, check, or money order, or credit to a deposit account of the consumer, any part of the credit balance remaining in the account for more than six months. No further action is required if the consumer 's current location is not known to the creditor and can not be traced through the consumer 's last known address or telephone number.
( b ) Account termination.
( 1 ) A creditor shall not terminate an account prior to its expiration date solely because the consumer does not incur a finance charge.
( 2 ) Nothing in paragraph ( b ) ( 1 ) of this section prohibits a creditor from terminating an account that is inactive for three or more consecutive months. An account is inactive for purposes of this paragraph if no credit has been extended ( such as by purchase, cash advance or balance transfer ) and if the account has no outstanding balance.
( c ) Timely settlement of estate debts ( 1 ) General rule.
( i ) Reasonable policies and procedures required. For credit card accounts under an open-end ( not home-secured ) consumer credit plan, card issuers must adopt reasonable written policies and procedures designed to ensure that an administrator of an estate of a deceased accountholder can determine the amount of and pay any balance on the account in a timely manner.
( ii ) Application to joint accounts. Paragraph ( c ) of this section does not apply to the account of a deceased consumer if a joint accountholder remains on the account.
( 2 ) Timely statement of balance ( i ) Requirement. Upon request by the administrator of an estate, a card issuer must provide the administrator with the amount of the balance on a deceased consumer 's account in a timely manner.
( ii ) Safe harbor. For purposes of paragraph ( c ) ( 2 ) ( i ) of this section, providing the amount of the balance on the account within 30 days of receiving the request is deemed to be timely.
( 3 ) Limitations after receipt of request from administrator ( i ) Limitation on fees and increases in annual percentage rates. After receiving a request from the administrator of an estate for the amount of the balance on a deceased consumer 's account, a card issuer must not impose any fees on the account ( such as a late fee, annual fee, or over-the-limit fee ) or increase any annual percentage rate, except as provided by 1026.55 ( b ) ( 2 ).
( ii ) Limitation on trailing or residual interest. A card issuer must waive or rebate any additional finance charge due to a periodic interest rate if payment in full of the balance disclosed pursuant to paragraph ( c ) ( 2 ) of this section is received within 30 days after disclosure.
Nelnet received my promissory note by transfer but that does not give Nelnet the right to collect.
3-203. TRANSFER OF INSTRUMENT ; RIGHTS ACQUIRED BY TRANSFER.
Primary tabs ( a ) An instrument is transferred when it is delivered by a person other than its issuer for the purpose of giving to the person receiving delivery the right to enforce the instrument.
( b ) Transfer of an instrument, whether or not the transfer is a negotiation, vests in the transferee any right of the transferor to enforce the instrument, including any right as a holder in due course, but the transferee can not acquire rights of a holder in due course by a transfer, directly or indirectly, from a holder in due course if the transferee engaged in fraud or illegality affecting the instrument.
( c ) Unless otherwise agreed, if an instrument is transferred for value and the transferee does not become a holder because of lack of indorsement by the transferor, the transferee has a specifically enforceable right to the unqualified indorsement of the transferor, but negotiation of the instrument does not occur until the indorsement is made.
( d ) If a transferor purports to transfer less than the entire instrument, negotiation of the instrument does not occur. The transferee obtains no rights under this Article and has only the rights of a partial assignee.
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| 08/23/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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STUDENT LOAN SECURITIES INVESTIGATION : XX/XX/XXXX Servicer ( XXXX ) : XXXXXXXX XXXX XXXX XXXX : XXXX XXXX XXXX, XXXX, OR XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TN XXXX XXXX So. XXXX XXXX, XXXX XXXX, XXXX, XXXX XXXX : Nelnet : XXXX XXXX XXXX, XXXX, XXXX XXXX Attn : XXXX : XXXX XXXX XXXX XXXX Representative Account XXXX ; Account XXXX start date on or about XX/XX/XXXX -- -- -- -- -- -- -- - Re : Debt Validation. -- - -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - ( A ) I am disputing the alleged debt claim since the XXXX fail to provide the statutory provisions that a note security instrument is deem a debt and not an ( asset, credit, monetary instrument, negotiable instrument, payment order, order paper, check ) deposit cashed legal tender, in addition to unreported Internal Revenue Service taxable event money over {$600.00} transfers and unsubstantiated claim of debt. Nelnet XXXX refused request for debt validation, to provide among other items including receipt records of {$120000.00} dollars extension of credit payment transfers, tax filings or any records showing evidence for where the funds derived, and transfers processed on my behalf. Exhibit A : Notice of Debt ( B ) There is no debt. I have asked via a XX/XX/XXXX, letter to prove- debt owed, as they refuse disclosure receipt records of the funds transferred on my behalf for evidence repayment of a loan they alleged paid on my behalf. Exhibit B : My Notice for Information ( C ) No debt, pursuant to XXXX Article XXXX statutory provisions, The Department of Education has waived their status as a creditor when they accepted my note asset as tender of payment under XXXX XXXX ( a ) & ( b ), they [ cashed the draft/check ] and UCC XXXX ( a XXXX, [ they didnt return it back to me ].
Payment error, where the servicer did not properly credit the note deposit and provide a receipt that I made drafts between XXXX XXXX totaling in the amount of {$120000.00}. This payment should have been credited to : Account XXXX and Account XXXX.
The note draft/check should have closed out both sides Payable and Receivable ledger, thus a mistake to demand payments, when should be a settlement closure of both accounts.
D ) Other, for lacking good faith /by mistake : They are refusing to validate debt including refusing to provide tax information, tax identification for taxable events over {$600.00}, yet demanding {$120000.00}.
Meaning mistake or misleading, under threat, duress, coercion, inducement to fraud, deceptive using fictitious use of language fails clear concise terminology saying the words loan, lender, borrower, instead of check/draft act of omission to provide terms disclosure that the note was not a credit extension loan nor that it was converted into a /check/draft.
The originator/servicer has erred in not applying the correct accounting entries under XXXX. They by mistake treating the account as a trade receivable through securitization as an off balance sheet financing technique. Since they accepted the note instrument that I have tendered, I have a claim or *possessory* right in the instrument and its proceeds under XXXX of the UCC. Any defense and any claim in recoupment under section XXXX of the UCC, which I shall exercise at my option, if they dont credit my account. The XXXX will identify who the principal the note is from, which capital and interest were taken, and who the recipient or who the payer of the funds are, and who is holding the account in escrow and unadjusted.
Under the XXXX XXXX XXXX XXXX, any request for funds must have a valid XXXX number on it, none of their debt funds request has such number on it.
Therefore, the servicer is to provide debt validation by answering the following questions under the penalty of perjury and provide the below requested information.
Disclosure : ( XXXX ) _Provide banking deposit receipt records of {$120000.00} for funds transferred on my behalf, ( XXXX ) _A copy of the accounts receivable and accounts payable to loan for disclosure per Statement XXXX ( XXXX ) _ A copy of the XXXX to every note, processed totaling {$120000.00}, ( XXXX ) _ A copy of XXXX filings, ( XXXX ) _ Provide terms that the note security instrument would fund the education cost, ( XXXX ) _ A copy of POA consent to use XXXX and Social Security account for XXXX XXXX or to use to process taxes on my behalf, ( XXXX ) _ A copy of the consent assignments of the note, ( XXXX ) _A copy of, or provide the name of XXXX loan Originators and NMLS ID, ( XXXX ) _ Provide the name of the creditor that extend credit of {$120000.00} to me, ( XXXX ) _ Provide Creditor XXXX XXXX ID, ( XXXX ) _ Provide the XXXX numbers for XXXX note transactions, XXXX XXXX ) _Provide IRS XXXX required filing for money transactions over {$10000.00}, ( XXXX ) _ A copy of every XXXX XXXX with every note totaling {$120000.00} XXXX ( XXXX ) _ A copy of IRS tax filings for every note, ( XXXX ) _Provide statutory provisions deeming whether a note is an Asset instrument or a Debt instrument, ( XXXX ) _Question : Did the note Asset entry on accounts Payable Ledger settle the debt, XXXX XXXX -- -- - In conclusion, for in the ordinary course of business, when good faith requires an answer, it is the duty of the party receiving a letter from another to answer within a reasonable time. Otherwise, he/she is presumed to admit the propriety of the acts mentioned in the letter of his/her correspondent and to adopt them. Clean hands doctrine, I am requesting disclosure records for the note security instrument transactions for {$120000.00} funds transferred including the above tax information, tax identification for said loan for evidence that the note made me a debtor with repay obligation said student loan. -- -- -- -- Since XXXX am solution oriented, and want to show good faith, there are XXXX ways of resolving this matter. Since they already accepted my note tender of payment and not returned it, the servicer to credit my account for the sum said in full for settlement and closure. Or, instruct them to provide a *** cash receipt for the note***, accounts payable and receivable ledger including the above disclosure for evidence of funds/money transferred on my behalf for said loan disbursements which obligate repayment. Otherwise, I will consider this matter settled and closed.
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| 04/28/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am writing to ask for help in resolving an issue I've had with Nelnet to rectify a problem with my student loan that was the result of years of bad and misleading advice provided by your customer service agents -- an issue that resulted in well over {$50000.00} in interest added to my account, and one that will continue to cost me tens of thousands of dollars over the next two decades.
I graduated from my doctoral program at XXXX University in XX/XX/XXXX with {$200000.00} in Stafford loans ( in addition to loans from an earlier XXXX XXXX ). My grace period for these loans ended on XX/XX/XXXX.
For the first three and a half years after graduating, when I was just starting out in my career and making only a modest entry-level salary, I did not have the means to meet the daunting monthly payment on my loans. When I expressed that concern to Nelnet customer service agents, time and time again they advised me to seek a forbearance for my loans instead of entering into an income-based repayment program that would have resulted in a payment of nothing or next to nothing.
Even when I inquired about Federal repayment programs, I was repeatedly advised by Nelnet customer service representatives that a forbearance was the easiest and best avenue for me to pursue, despite the fact that an income-based program would have offered a manageable monthly payment and prevented interest from capitalizing. Im only now writing after reading about the various lawsuits against student loan servicers like XXXX -- lawsuits that motivated me to research my own loans and realize the steep price I paid for following Nelnets misleading advice for years.
From my records and recollection, it appears I finally entered the IBR program after consolidating my loans on XX/XX/XXXX after a close friend insisted I look into the option. By the time I did, my {$200000.00} balance had swelled to {$250000.00} -- resulting in an additional {$51000.00} in interest that would not have been capitalized had I entered into the IBR program when my grace period first ended in early XXXX.
But the additional {$51000.00} in capitalized interest is not the only financial penalty I have paid by following Nelnets bad advice. Had my principle been locked at {$200000.00}, I would only be accumulating {$12000.00} per year in interest on my debt. Instead that loan is accruing {$15000.00} per year -- an additional {$3000.00}. Assuming Im not able to pay off my loans sooner, over the course of the 25-year IBR period, thats an additional {$76000.00} that my loan will accumulate in interest due to the inflated principle. And if Im still paying off my loans at the end of the 25-year IBR period and the balance is forgiven, I will have to pay taxes on that additional {$76000.00}.
To add insult to injury, if I had not listened to Nelnets customer service agents and pursued an IBR strategy earlier, I would already be over 8 years into my 25-year IBR repayment period instead of just four -- four additional years during which that {$51000.00} added {$12000.00} more in interest ( {$51000.00} x 6 % each year for 4 years ).
While these amounts may seem small compared to my overall balance, the increased balance represents money that I will not be able to put toward my XXXXyear-old XXXX college fund, and a hefty additional tax I will have to pay when the balance is forgiven. Those additional four years mean that I may be repaying my loans until Im XXXX instead of XXXX, cutting into my ability to support myself in retirement.
As a result I have sent a similar letter as this to Nelnet asking them to investigate this matter and un-capitalize the {$51000.00} in interest that accumulated during those four years that their customer service representatives steered me away from IBR and towards forbearance. I also asked them to reduce my overall interest by {$12000.00} -- the amount that the excess principle cost me in the years since I entered IBR. Additionally, I asked that four years be credited to my repayment period. I would happily furnish tax returns and make a lump-sum payment equal to the IBR amount I would have paid from XXXX, when my salary was modest and payments would have been minimal.
You may ask why I didnt push back more or educate myself more on these programs back in XXXX, when my grace period ended and I first had to begin repaying my loans. Like many graduates, I was occupied with board exams, finding a job, and relocating to a new town for work. In addition to all that stress, I was also going through what was undoubtedly the worst year of my life. My final year in graduate school, my wife and I divorced. She remarried shortly after and moved with our infant son, the joy and brightest light in my life, 600 miles away from the city where Id found work and where we were supposed to raise him together. Forced to choose between moving closer to them, where Id be unemployed ( I was unable to find work in their town ) or staying where I was so that I could fulfill my financial obligations as a father, I chose the latter. For 2 years, 4 months Id drive 20 hours round-trip to see my son once a month while working and saving enough money to move closer to them and open a practice of my own. When I was finally able to move to their state in XXXX, I had to start building a practice from scratch, from the ground up. Im proud that Ive been able to make monthly payments on my student loans for years now, even if the near- {$600.00} payment isnt even covering interest. By reducing my principle to what it should be -- $ {$200000.00} -- the idea of increasing my monthly payment to a point where Im covering the monthly interest and starting to dig into the principle actually seems like a possibility instead of a pipe dream.
I am very grateful for the Federal student loan programs like IBR and student loan servicers like Nelnet who make them possible ; without them my student loan debt would simply be untenable. I want to repay my student loans like a responsible citizen and have been making payments steadily as my income has increased over the past four years. I am, however, hamstrung by early errors and bad advice furnished by Nelnet customer service agents and ask that this injustice be rectified.
Sincerely, XXXX XXXX XXXX
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| 01/22/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Nelnet ( XXXX, XXXX XXXX XXXX XXXX, New York XXXX XXXX. and wherever else my student loans were pushed without disclosure ) informed me, during COVID that some of my loans were not covered by the C ARES ACT, for 2 reasons 1 - One of the Loans was a Private Loan from the XXXX XXXX XXXX XXXX, WA I informed that I had no such loan. the Art Institute did not inform me that it was a private loan and XXXX XXXX University issued me non private loans after my attendance at this school?
- Further I was informed by someone stating they represented the Art Institute that they would not release my transcripts, which I requested for attendance at XXXX XXXX University. They refused to release them until the loan was paid in full, which I was not aware that I owed. XXXX violation, per your below communication 2 - I was heavily encouraged to consolidate my student loans and after the fact informed that these loans were no longer federally protected and consequently not under the CARES ACT Additionally, as previously reported their are several issues and mis-handlings of my student loans just prior to COVID placing them in default incorrectly. All reported lenders were contacted for arrangements several times. When I finally reached them they stated my loans were in default. They stated they could not reach me although predatory student loan collectors had not issue reaching me at the address I have had for almost a decade this year.
We have noted several instances of incorrect and fraudulent paperwork presented in my name across several public and private sector agencies, entities and industries online and offline.
We believe these matters to be apart of a larger employment, unemployment, labor, medical fraud corporate cannibalism and other schemes beyond what I am subject to or aware of within and outside of the United States that may also include immigration offenses such as collecting of US citizens data collection and mining, employment, and identification thefts.
-- - WASHINGTON, D.CXXXX Today, the Consumer Financial Protection Bureau ( CFPB ) announced it will begin examining the operations of post-secondary schools, such as for-profit colleges, that extend private loans directly to students. The CFPB is issuing an update to its exam procedures including a new section on institutional student loans. As the CFPB begins its supervision, the exam procedures inform industry about practices that CFPB examiners will review, including placing enrollment restrictions, withholding transcripts, improperly accelerating payments, failing to issue refunds, and maintaining improper lending relationships.
Schools that offer students loans to attend their classes have a lot of power over their students education and financial future, said CFPB Director XXXX XXXX. Its time to open up the books on institutional student lending to ensure all students with private student loans are not harmed by illegal practices.
Private education loans are extensions of credit made to students or parents to fund undergraduatXXXX, graduate, and other forms of postsecondary education. Private education loans may be offered by banks, non-profits, nonbanks, credit unions, state-affiliated organizations, and institutions of higher education, including both for-profit schools and non-profit schools. These loans are typically not affiliated with federal student loan programs administered by the U.S. Department of Education. When the loans are made directly to students by the school they attend, they are often referred to as institutional student loans.
The CFPB is concerned about the borrower experience with institutional loans because of past abuses at schools, like those operated by XXXX and XXXX, where students were subjected to high interest rates and strong-arm debt collection practices. Schools have not historically been subject to the same servicing and origination oversight as traditional lenders.
In the mid-XXXX, many lenders and institutions of higher education were caught engaging in kickback arrangements that gave schools the incentive to steer students into certain loans. Congress later enacted reforms to student loan disclosures and prohibited certain practices. Congress also gave the CFPB supervisory authority over entities that originate private education loans, including institutional loans. When examining institutions offering private education loans, in addition to looking at general lending issues, examiners will review the facts around certain actions only schools can take against their students. Specifically, CFPB examiners will be looking at : Placing enrollment restrictions : Students who are late on their loan payments may be restricted from enrolling in or attending classes, which could delay their graduation and prevent them from finding employment.
Withholding transcripts : When a school withholds academic transcripts from students that owe the school a debt, this prevents students from using their transcripts to demonstrate their education levels in the job market.
Improperly accelerating payments : Schools that use acceleration clauses in their loans when a student withdraws from the program could be putting a heavy financial burden on the student by making the loan immediately due and collectible.
Failing to issue refunds : If a borrower withdraws from a program early, they may be entitled to some refunds by the school.
Maintaining improper lending relationships : Schools that have preferential relationships with certain lenders may pose risks to students because, for example, they may end up paying more for their loan.
The Education Loan Exam Procedures manual is intended for use by CFPB examiners, and the Bureau makes it available to serve as a resource to anyone subject to its exams. These procedures will be incorporated into the CFPBs general supervision and examination manual.
Students and their families can find help on how to tackle their student debt through the CFPBs Paying for College suite of tools. Student loan borrowers experiencing problems related to repaying student loans or debt collection can also submit a complaint to the CFPB.
More information is available at consumerfinance.gov/students.
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| 05/16/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In XXXX, as a high school freshman, I knew one day I would be a college graduate. Born to parents who struggled financially, no college fund was established for me. Neither of my parents graduated from college, and were ill-equipped or knowledgeable regarding the financial expectations of attending university. If I attended college, I would be responsible for paying for it, and I would eventually use student loans to do so.
Fast forwarding to XXXX, in a focused effort to improve my overall credit score, I have been working with a financial planner. After reviewing my debts, I was made aware of illicit practices regarding the distribution of payments for my student loan with Nelnet. The overall student loan has been broken into 6 groups, two of which have been paid off.
* ( Dollar amounts are rounded down, and do not reflect change ) The details of the remaining groups are as follows : Group 1 ) The original loan amount was {$7700.00} issued on XX/XX/XXXX. The current outstanding balance is {$6000.00}. During the history of the loan, {$3300.00} has been paid, with {$2100.00} going to principal, {$1000.00} going towards interest, and {$100.00} going towards fees. The interest rate is 2.43 %, and the daily accrual is {$.00}. This group is categorized as a FFELP Subsidized Stafford Loan. [ See enclosed attachment : pages 2, 5-12 ] Group 2 ) The original loan amount was {$8500.00} issued on XX/XX/XXXX. The current outstanding balance is {$8600.00}. During the history of the loan, {$4300.00} has been paid, with {$2600.00} going to principal, {$1500.00} going towards interest, and {$120.00} going towards fees. The interest rate is 2.43 %, and the daily accrual is {$.00}. This group is categorized as a FFELP Unsubsidized Stafford Loan. [ See enclosed attachment : pages 2, 12-19 ] Group 3 ) The original loan amount was {$6700.00} issued on XX/XX/XXXX. The current outstanding balance is {$7300.00}. During the history of the loan, {$3700.00} has been paid, with {$950.00} going to principal, {$2600.00} going towards interest, and {$120.00} going towards fees. The interest rate is 6.8 %, and the daily accrual is {$1.00}. This group is categorized as a FFELP Subsidized Stafford Loan. [ See enclosed attachment : pages 2, 19-26 ] Group 4 ) The original amount was {$1200.00} issued on XX/XX/XXXX. This loan group has been paid in full ; however, at the termination of the loan, the balance was {$1700.00}. During the history of the loan, {$2500.00} was paid, {$1900.00} going towards principal, {$560.00} going to interest, and {$24.00} going towards fees. The interest rate on this loan was 6.8 %, and the daily accrual was not documented in the historical information provided by Nelnet on XX/XX/XXXX. This group was categorized as a FFELP Unsubsidized Stafford Loan. [ See enclosed attachment : pages 2, 26-32 ] Group 5 ) The original loan amount was {$18000.00} issued on XX/XX/XXXX. The current outstanding balance is {$14000.00}. During the history of the loan, {$5500.00} has been paid, with {$2300.00} going to principal, {$2900.00} going towards interest, and {$170.00} towards fees. The interest rate is 3.5 %, and the daily accrual is {$1.00}. This group is categorized as a FFELP Subsidized Consolidated Loan. [ See enclosed attachment : pages 2, 32-39 ] Group 6 ) The original amount was {$1700.00} issued on XX/XX/XXXX. This loan group has been paid in full. During the history of the loan, {$1300.00} was paid, {$1500.00} going towards principal, {$270.00} going to interest, and {$14.00} going towards fees. The interest rate on this loan was 3.5 %, and the daily accrual was {$.00}. This group was categorized as a FFELP Unsubsidized Consolidated Loan. [ See enclosed attachment : pages 2, 39-46 ] After reviewing my student loan history, I have several complaints I would like to register : 1 ) During the course of my student loan history, I have returned to school, and during my return, I am aware some of my loan groups acquired interest ; however, after I graduated, and returned to paying my student loans, there were on-time payments made and no money was applied to the principal of specific groups. All the money was applied to interest. In fact, some of the student loan groups have experience no principal impact after years of student loan repayments. Even though the repayment plan was later changed to a graduated extended repayment plan, money should have been applied to the principal. Even when an additional payment was made immediately after a regular on-time payment, money was still applied to interest. ( See enclosed attachment : page 45 and 46- Payment made to Group 6 ).
2 ) During the global pandemic beginning XX/XX/XXXX, student loan interest on federal student loans with FFELP were supposed to be suspended ( this was the case with my FFELP loans through Granite State Management Resources ) ; however, Nelnet never suspended the student loan interest. When I called to inquire about canceling the interest, they said these were not federal loans ; on the other hand, when I called in XXXX to negotiate the interest rate, I was told the interest rates are not negotiable because they are federal loans.
3 ) During the XXXX school year, while working as a full-time teacher in a Title I school, I was denied the Teacher Loan Forgiveness, which according to a loan officer, XXXX, at Nelnet, I qualified. Since that time, thousands of dollars in interest have been accrued. When I inquired why my loan forgiveness was denied, they said because I had a student loan before XX/XX/XXXX ; however, none of my loans were issued before XXXX.
Previous actions taken : I have reached out to Nelnet on multiple occasions to discuss the acrimonious practices regarding my student loans, and the bad faith and incongruent practices displayed by the company during the history of my student loans.
It is truly frustrating when there are individuals who intentionally defer their student loan repayments and die still owing the debt ; however, a responsible citizen, like myself, who understands the concept of a promissory note, and repayments is repeatedly diverted to assuage my response.
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| 12/01/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account information incorrect
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Web |
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Dear Sir or Madam, 1. XXXXXXXX XXXX XXXX / NELNET Account Number : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 30 days late on this account in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX as wells XXXX days late on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
I immediately disputed this information with XXXX XXXX XXXX / NELNET and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, Client Name SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXXXXXX, Iowa XXXX
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| 09/30/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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My student loan servicer, Nelnet, has failed to accurately and completely report data to the major Credit Reporting Agencies ( henceforth referred to as CRA ) ; XXXX, XXXX, XXXX, and XXXX, as required by 623 - 15 U.S.C. 1681s-2. Several attempts to rectify this issue through both the normal customer service channels, as well as by directly contacting Nelnet, Inc executives has been fruitless as I have been completely ignored. Due to this, my credit score has dropped by several hundred points through absolutely no fault of my own.
I have been ripping my hair out trying, for months, to get a response from anybody at Nelnet, in order to correct this inaccurate reporting, and have been completely ignored ( or refused to be talked to ) every single step of the way.
As of today, XX/XX/2018, Nelnet is still reporting to the CRAs that my student loan as late each month, despite being paid off in full ; in fact, Nelnet actually owes me a little over {$2.00} as I overpaid on my final payment.
A final attempt to contact the following entities on XX/XX/2018 about this inaccurate and incomplete reporting has been completely ignored ; I have received absolutely no response from any of the below entities who were sent my letter : XXXX XXXX, President, Nelnet , Inc. ; XXXX XXXX XXXX, Chief Executive, Nelnet , Inc. ; XXXX XXXX XXXX, Chief Operating Officer, Nelnet , Inc. ; XXXX XXXX XXXX, Managing Director, Nelnet , Inc. ; XXXX XXXX XXXX, Managing Director, Nelnet , Inc. ; XXXX General Customer Service Contact : XXXX and XXXX None of the e-mails bounced back as undeliverable, and they were in fact read by all recipients as evidenced by a unique tracking pixel embedded in the e-mail to each recipient.
Below is a portion of my original e-mail sent on XX/XX/2018, with updates to inform about any changes since the original email was sent.
To summarize my issue : - I have had over twelve years of flawless on-time monthly payments that were managed by an immediate family member, my mother, since Nelnet kept sending my bills to her for some reason. She would mail in the check, and I would reimburse her. Never once was a payment late, and Nelnet reported the payments accurately until this year.
- On XX/XX/2018, I received three letters at my personal address, dated XX/XX/2018, in separate envelopes in the mail from Nelnet. They all contained the same information ; congratulating me that my student loan ( Acct # XXXX ) had been paid off in full. The only difference between the three letters was at the top, they stated Loan : 01, Loan : 02, and Loan : 03 respectively, just above the body of the letter.
- After receiving the above-mentioned letters stating that my student loan was paid off in full, I did not receive ANY further communication from Nelnet until XX/XX/2018.
- Despite being paid in full, Nelnet began reporting the loans as late each month to the four major CRAs.
- Attempts to figure out what was going on and rectify this situation through the normal customer service channels failed, as no matter who I spoke to, and despite providing my social security number, drivers license number, account number, as well as other identifying information, I was repeatedly told that my information did not match what was in their records, and they would not speak to me further.
- On XX/XX/2018 I received the first communication from Nelnet since the above-mentioned letters I received on XX/XX/2018. This communication arrived in the mail, and was a bill for {$270.00}.
- Questioning the accuracy of this bill, since I had previously received the letters stating that my student loans had been paid off in full, I once again attempted to contact customer service. I was once again told that they could not speak to me since my information did not match what they had on file. I could not create an online account on the Nelnet website either, as my information did not match our records ( attached below ). Calling the phone number it said to call, I was told the same thing.
- On XX/XX/2018, completely frustrated with Nelnet, I wrote a check ( dated XX/XX/18 ) for {$270.00} and immediately mailed it via certified mail. The check was received by Nelnet on XX/XX/2018 according to the United States Postal Service.
- Nelnet did not cash the above-mentioned check for {$270.00}, which they received on XX/XX/2018 until over a month later, on XX/XX/2018. I have attached the cancelled check below.
- On XX/XX/2018, I received another statement that I still owed {$2.00} on my student loan. I immediately wrote a check for {$4.00} and mailed it via certified mail on XX/XX/2018. Nelnet received this check on XX/XX/2018.
- The above-mentioned check was not cashed by Nelnet until XX/XX/2018 ; a little over a month after they received it. I have attached the cancelled check below.
- Even after cashing both of these checks, Nelnet continues to report my student loan as late to the four major CRAs as of today, and is still reporting an outstanding balance of {$2.00} on my credit reports ( XXXX attached below ) with the latest update occurring on XX/XX/2018 according my credit monitoring service, dropping my credit scores by an additional 49 points on average.
- This account, XXXX, has never been paid late throughout the entire life of the loan. All lates being reported are strictly the fault of Nelnet reporting inaccurate information, and/or taking over a month to cash and apply payments to the account after they have received them.
At this point, I request that Nelnet act in good faith and within fourteen ( 14 ) days, make me whole by removing any and all late or derogatory marks they have reported to the four major CRAs, as well as update the balance to be correct ( which should be $ XXXX ), and close the accounts. Please send me, via mail, confirmation that these actions were taken within fourteen ( 14 ) days. As it currently stands, Nelnet is currently in willful violation of the standards set forth under the Fair Credit Reporting Act 15 U.S.C. 1681s-2, Section 623.
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Michigan XXXX
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| 08/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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The Family Educational Rights and Privacy Act ( FERPA ) is a federal law enacted in 1974 that protects the privacy of student education records. FERPA applies to any public or private elementary, post secondary school. 20 USC 1232g ( b ) Privacy Act of 1974 5 U.S. Code 552a, financial transactions, medical history, and criminal or employment history and that contains his name, or the identifying number 12 CFR 1016.4 Initial privacy notice to consumers required.
Debt has been paid as agreed per 1099c * Instructions for Debtor You received this form because a Federal Government agency or an applicable financial entity ( a creditor ) has discharged ( canceled or forgiven ) a debt you owed, or because an identifiable event has occurred that either is or is deemed to be a discharge of a debt of {$600.00} or more. If a creditor has discharged a debt you owed, you are required to include the discharged amount in your income, even if it is less than {$600.00}, on the " Other income '' line of your Form 1040. However, you may not have to include all of the canceled debt in your income. There are exceptions and exclusions, such as bankruptcy and insolvency. See Pub. 4681, available at XXXX, for more details. If an identifiable event has occurred but the debt has not actually been discharged, then include any discharged debt in your income in the year that it is actually discharged, unless an exception or exclusion applies to you in that year.
According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states " Theres a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared. This is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' ( Furnisher of information to credit agencies ) is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' ( Furnisher of information to credit agencies ) the financial institution and the Consumer reporting agencies XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, ( Furnisher of information to credit agencies ) whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting XX/XX/XXXX Nelnet Inc XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX US - Phone : XXXX RE : Opt-Out Instructions for Account Dear Nelnet Inc , Following are my instructions with regard to your information sharing and sales policies : 1. You do not have my permission to share my personally identifiable information with nonaffiliated third party companies or individuals. I am asserting my rights under the Financial Services Modernization Act ( the Gramm-Leach-Bliley Act ) to opt-out of any sharing or sales of my information by your company.
2. You do not have my permission to share information about my creditworthiness with any affiliate of your company. I am asserting my rights under the Fair Credit Reporting Act to opt-out of any sharing of this information by your company.
3. I do not wish to receive marketing offers from your company or its affiliates.
Please delete my name from all marketing lists and databases.
Your company 's privacy notice states you may otherwise use my information as " permitted by law. '' I wish to limit other uses of my personal information by your company and its affiliates. In particular : * You do not have my permission to disclose any information about me, including transaction and experience information, to your affiliates.
* You do not have my permission to disclose any information about me in connection with direct marketing agreements between your company and another company.
Thank you for respecting my privacy and honoring my choices regarding my customer information.
Please acknowledge your intention to comply with my request for privacy of my personal financial and other information Sincerely, All Rights Reserved /without prejudice - UCC 1-308
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| 05/19/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
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I have been medically retired from the XXXX XXXX since XX/XX/XXXX. Now I am hoping I get to graduate and get my XXXX XXXX diploma in XX/XX/XXXX. I am currently taking my last 2 XXXX classes at the University XXXX XXXX XXXX. My VA rating also recently changed to 100 % nearly a month ago due to a recent reevaluation. I was informed that I could apply to get my education loans completely XXXX as a result of it ( XXXX ), I was static since I didn't know this program existed. I was also told that it would take 3- 6 months to get an answer and so I applied right away ( this was in the third week of XXXX ). I had already signed up for my XXXX classes and had requested loans for them long before and it was just a matter of waiting for my Spring semester to end and start my final one this XXXX before I could graduate. In the meantime I called my Financial Aid to ask when the loans would be disbursed ( for my classes ), I didn't want there to be a problem and the new ones not be counted. I say this because two weeks ago I received a letter from the XXXX XXXX office ( the office of the Department of Education that deals with these requests ), and I didn't see the new Summer loans there and so I wanted to do my due diligence and make sure everything was in working order. My FinAid office assured me it would be fine and that the funds have been sitting in my account for a while now, it was just a matter of waiting for all my professors to put in their grades. Only then would the funds get dispersed and reflect in the Department of Education 's end. This is how XXXX holds their student accountable - it was school policy. Unfortunately, one of my professors ( I took 3 classes ) didn't put in her grade till last week. Also late last week is when I saw that my past loans got XXXX as well ( which was amazing ), but without the finals loans being counted in ( {$21000.00} ). They could not get disbursed prior to, due to school policy, not because I wasn't approved or because they were not requested. I had called before to the XXXX XXXX XXXX XXXX ( XXXX ) office and let them know this ( several times ), but they did not look into it or do a thorough job of investigating the manner. I let them know it was happening because of my classes this Summer-and still nothing.
After this took place, I continued calling and emailing the XXXX office and letting them know what had taken place. When this process first began, I had been told it would take at least a couple of months ( but it took 3 weeks ) and at at the same time my loans didn't get disbursed because one of my professor took a really long time to post my grade ( the reason why they did not get included in the recent discharge ). It was beyond my control. Each and every time I call they are not only rude, but they keep telling me there is no appeal and no way around it unless I could get a letter from the VA with a different " effective day. '' I can not get XXXX % XXXX again on a different day, for them to even say that is callous and just insensitive. This is a clear sign they truly don't know or understand their audience. I explained this to them and well indifference came my way. They give me the option of going the Social Security and Physician route, with COVID how am I going to do that? The difference between my loans getting dispersed ( because all my grades were in the system ) and the time the XXXX request got approved was 72 hours. I even went ahead and emailed my teacher 2 weeks ago letting her know what I was trying to do and how I didn't want to run into any complications and if she could please kind hurry the matter-and it still happened. I understand why the office is being how they are. I know some people may try and take advantage of the situation and keep taking loans out, so they could just keep getting them XXXX time and time again. But the issue here is that I did do everything I was supposed to do, I called all the active actors, let them know, did my due diligence ; but because of things out of my control I am now being told these last 2 loans can not be covered because technically ( 72 hours ) they were not in the system as dispersed and therefore can not be counted in. But these are my last 2 classes I will ever take. These classes are what will allow me to finally have my diploma. I am not trying to take advantage of the system or anything of that matter, I am just trying to graduate and get a job so I can at least help out with my daughter 's tuition if I can. She is a graduating senior and her financial aid package was not as full as we would have liked it to be, we still have to make up for approximately {$10000.00} for a full year. How am I supposed to do that, when the XXXX office will not see that I am not trying to scam them and just want to include my Summer loans as part of the original discharge? I ask that you please intercede. I have tried calling them multiple times, emailing them, even spoke to one of their supervisors- but no one really wants to help me. I can hear in their tone, their attitude, and indirect dismissal. It just makes me so upset that everyone tells us veterans " Thank you or your service, '' but when it comes down to actually bringing that into action, very few follow through. I am not asking for a handout, but simply for someone to really see how this played out. I really want to continue taking my classes this XXXX and hopefully graduate in the XXXX. I did my due diligence through every avenue I could, I can not afford {$21000.00}. I could not predict unanticipated expedient results from the Department of Education after being told it would not be, nor could I have rushed my teacher or rushed my school in any other way. I don't understand why the burden is being placed one me and no one cares to really listen. I understand this is a fairly new program, but they need to understand they can not and should not treat people as second-class citizens, especially not veterans. I want to let them know that if this is not taken care of in a civil and compassionate manner, I will not hesitate to go up the chain of command.
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| 12/01/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account information incorrect
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Web |
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Dear Sir or Madam, 1. DEPT OF ED / NELNET Account XXXXPlease correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 30 days late on this account in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX as wells 60 days late on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
I immediately disputed this information with DEPT OF ED / NELNET and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
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| 12/15/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account status incorrect
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Web |
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Dear Sir or Madam, 1. NELNET XXXX Account Number : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 30 days late on this account in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX as XXXX 60 days late on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
I immediately disputed this information with NELNET XXXX and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX XXXX XXXX, Iowa XXXX
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| 11/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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1. XXXXNELNET Account Number : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX, XX/XX/XXXX, as well as XXXX late in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX.
I immediately disputed this information with DEPARTMENT OF EDUCATION NELNET and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( XXXX ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and XXXX years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXXXXXX, Iowa XXXX
|
| 11/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
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XXXX. XXXXNELNET Account XXXX : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me XXXX days late on this account in XX/XX/XXXX, XX/XX/XXXX, as well as XXXX late in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX.
I immediately disputed this information with DEPARTMENT OF EDUCATION NELNET and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have XXXX days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX BCC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 11/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
1. XXXXNELNET Account XXXX : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX, XX/XX/XXXX, as well as 120 late in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX.
I immediately disputed this information with DEPARTMENT OF EDUCATION NELNET and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXXXXXX, Iowa XXXX
|
| 11/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
1. DEPTEDNELNET Account Number : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX, XX/XX/XXXX, as well as 120 late in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX.
I immediately disputed this information with DEPARTMENT OF EDUCATION NELNET and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau po box 4503 Iowa City, Iowa 52244
|
| 11/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
1. DEPTED/ NELNET Account Number : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX, XX/XX/XXXX, as well as 120 days late in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
I immediately disputed this information with DEPT OF ED/ NELNET and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX BCC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 11/11/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
1. DEPTEDNELNET Account Number : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX, XX/XX/XXXX, as well as 120 days late in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX.
I immediately disputed this information with DEP OF ED/ NELNET and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX BCC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 11/11/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
1. DEPTEDNELNET Account Number : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX, XX/XX/XXXX, as well as 120 days late in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX.
I immediately disputed this information with DEP OF ED/ NELNET and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX BCC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 11/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
1. DEPTEDNELNET Account Number : Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX, XX/XX/XXXX, as well as 120 days late in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX.
I immediately disputed this information with DEP OF ED/ NELNET and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX BCC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 05/19/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
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In XXXX of XXXX, I started an Income Driven Repayment ( IDR ) plan with Nelnet, because I just could not afford my standard loan payments at that time ( {$280.00} ). I was working two part-time jobs, fresh out of college, with a toddler and another baby on the way. Applying for the IDR qualified me for monthly payments of {$0.00} for the first year of that plan. During that year my financial situation improved as I was hired full-time by the XXXX XXXX XXXX of Wisconsin. While I had several reasons for choosing a fulfilling career in state service, one of them was Public Service Loan Forgiveness ( PSLF ).
When I was due for XXXX IDR recertification with Nelnet I started sending in documentation in late XX/XX/XXXX. Since I had recently been hired on full-time ( mid XX/XX/XXXX ) I also inquired about PSLF with customer service representatives ( CSRN ) at Nelnet and went through what I believed was the PSLF application process from XXXX to XX/XX/XXXX. I recall being reassured by multiple CSRNs that my new recertified payments would qualify toward the PSLF program as long as I submitted the PSLF certification documentation of my state service after about a year of making payments, and nothing else needed to be submitted regarding PSLF at that time. Therefore, I continued to make 10 payments of {$110.00} to Nelnet ( payment history attached ) that I was led to believe would retroactively be approved for PSLF later.
When I was due for XXXX IDR recertification I started sending in documentation in late XX/XX/XXXX ( notification attached ). I also submitted a completed PSLF Certification document ( confirmed in attachment ). In XX/XX/XXXX my loan was unexpectedly transferred to another servicer ( notification attached ), XXXX, and I was given a new monthly payment ( {$39.00} ) for an IDR, which I continued to pay monthly under the impression that these payments were also qualifying for PSLF ( which they are, fortunately ).
In XX/XX/XXXX, I received a PSLF Qualifying Payment Update ( QPU ) document ( attached ) from XXXX that stated my loan payments between XX/XX/XXXX and XX/XX/XXXX did not qualify for PSLF ( contrary to what I was led to believe by Nelnet ). When I inquired about why, a CSR at XXXX ( XXXX ) told me that the four non-payment or $ 0 months ( XXXX XXXX ) payments did not qualify ( which Nelnet originally made clear ), but the other ten payments of {$110.00} should qualify for PSLF, and there was most likely an error made by the automated system when my loan was transferred from Nelnet. This XXXX led me to believe that this happens frequently and it gets rectified quite easily with human intervention. Also, she acknowledged that an early payment made in XXXX, should be evident in the review that it was intended for XXXX. Therefore, she marked my case for review ( in XX/XX/XXXX ). I followed up with XXXX a couple months later, and was told the case was still under review, and the XXXX had no idea how long it would take.
Over the ensuing months to more recently this situation got deprioritized, as I was going through family hardship, separation/reconciliation, and a global pandemic broke out. On XX/XX/XXXX I was sent a letter ( attached ) by XXXX notifying me that my annual IDR recertification was coming soon and " In about 2 months, [ I should ] look for another communication from us with easy instructions and a direct link to recertify online. '' So I waited about 2 months before starting the recertification process ( as I've come to understand the XXXX system gets finicky if you do something too early ). So I set a reminder for mid XXXX.
So today, I called XXXX to inquire about my PSLF status, and it was revealed that on XX/XX/XXXX I was sent an email ( that I mistakenly deleted, because that super important email showed as junk mail, I'm still not sure why that happens, but luckily recovered and attached ... I digress ) that included a link to a response regarding the PSLF review ( which is currently not accessible ). No letter was sent to my inbox on my XXXX account or my home ( since I'm signed up for paperless correspondence ), so I currently have no documentation regarding my PSLF review that took 10 months. The XXXX explained that, my 10 payments are not eligible for PSLF, because they payments were not " fully satisfied, '' and that one payment was made too early. I was basically told it was Nelnet 's responsibility to give me the correct information and transfer my loan appropriately originally.
So I called Nelnet stating my grievances, and was told a contradictory story from what my understanding from them was from multiple CSRN exchanges over the better part of a year. They told me I was supposed to have submitted PSLF Application up front back in XX/XX/XXXX ( news to me ) and that my loan would have been transferred right then. Further, they take no responsibility for the misunderstanding, and I should take up my complaint with XXXX.
My official complaints I would like Consumer Financial Protection Bureau to investigate are the following : I feel Nelnet 's representatives consistently misled me and/or failed to notice/determine that I somehow did not correctly apply for PSLF eligibility, even though I had several exchanges with them over the course of a year, costing me an extra {$1100.00} or 10 months of payments at the end of my 10 years of Public Service ( which I expect will amount to even more money ).
I feel XXXX 's review process takes much too long ( 10 months for me ), and their written communication regarding results or status of reviews is inadequate due to extremely limited/brief accessibility.
I will take responsibility for my misunderstanding that a series of inquiries to and verbal assurances from Nelnet staff officially deemed my future payments eligible for PSLF. However, I feel that both XXXX and Nelnet have failed to provide fair and adequate service that has resulted in a personal financial loss of at least {$1100.00} and a mistrust in their competence, transparency, and responsiveness.
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| 10/14/2021 |
Yes |
- Student loan
- Private student loan
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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Dear Sir or Madam, 1. NELNET LNS Account Number:XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX as well as 120 days late in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX I immediately disputed this information with NELNET LNS and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
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| 10/14/2021 |
Yes |
- Student loan
- Private student loan
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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Dear Sir or Madam, 1. NELNET LNS Account Number:XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX as well as 120 days late in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX.
I immediately disputed this information with NELNET LNS and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( XXXX XXXX ( a ) ( XXXX ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( XXXX ( b ) ( XXXX ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
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| 11/30/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
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XXXX. XXXX Account XXXX : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX as well as 120 days late in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
I immediately disputed this information with XXXX and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twentXXXX days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and XXXX years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 10/14/2021 |
Yes |
- Student loan
- Private student loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Dear Sir or Madam, 1. NELNET LNS Account Number:XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX as well as 120 days late in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX.
I immediately disputed this information with NELNET LNS and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX BCC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 12/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Dear Sir or Madam, 1. NELNET Account XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX and XX/XX/XXXX as wells 120 days late on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX also 150 days late on XX/XX/XXXX.
I immediately disputed this information with NELNET and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 12/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Dear Sir or Madam, 1. NELNET Account XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX and XX/XX/XXXX as wells 120 days late on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX also 150 days late on XX/XX/XXXX.
I immediately disputed this information with NELNET and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 11/25/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
1. XXXX Account XXXX : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX, as well as 120 days late in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
I immediately disputed this information with XXXX and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 11/16/2021 |
Yes |
- Student loan
- Private student loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Dear Sir or Madam, 1. NELNET LNS Account NumberXXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 120 days late on this account in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX as wells 150 days late on XX/XX/XXXX.
I immediately disputed this information with NELNET LNS and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXXXXXX, Iowa XXXX
|
| 10/06/2021 |
Yes |
- Student loan
- Private student loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Dear Sir or Madam, 1. NELNET LNS Account Number:XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 120 days late on this account in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX as well as 150 days late in XX/XX/XXXX.
I immediately disputed this information with NELNET LNS and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX BCC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 11/10/2021 |
Yes |
- Student loan
- Private student loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
1. NELNET LNS Account Number:XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX and 120 days XX/XX/XXXX, XX/XX/XXXX as well as 150 days late in XX/XX/XXXX.
I immediately disputed this information with NELNET LNS and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX BCC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 11/29/2021 |
Yes |
- Student loan
- Private student loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
1. XXXX XXXX XXXX Account Number : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your XXXX and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me XXXX days late on this account in XX/XX/XXXX as well as XXXX days in XX/XX/XXXX and XX/XX/XXXX.
I immediately disputed this information with XXXX XXXX XXXX and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX
|
| 11/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Dear Sir or Madam, XXXX. NELNET XXXX Account XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX, as well as 120 days late in XX/XX/XXXX I immediately disputed this information with NELNET XXXX and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX BCC : Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX XXXX XXXXXXXX, Iowa XXXX
|
| 11/02/2021 |
Yes |
- Student loan
- Private student loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
1. NELNET LNS Account Number:XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX and 120 days late in XX/XX/XXXX and XX/XX/XXXX.
I immediately disputed this information with NELNET LNS and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 11/02/2021 |
Yes |
- Student loan
- Private student loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
1. NELNET LNS Account Number:XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX and 120 days late in XX/XX/XXXX and XX/XX/XXXX.
I immediately disputed this information with NELNET LNS and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 11/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
1. XXXX XXXX XXXX/NELN Account Number : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me XXXX days late on this account in XX/XX/XXXX.
I immediately disputed this information with DEPT OF EDUCATION/NELN and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than XXXX ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than XXXX days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all XXXX XXXX verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide XXXX XXXX Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have XXXX days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 11/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
1. XXXX XXXX XXXX Account Number : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me XXXX days late on this account in XX/XX/XXXX.
I immediately disputed this information with XXXX XXXX XXXX and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( XXXX ) sections ( XXXX, XXXX. XXXX, and XXXX. ) as stated below : XXXX. Correction of billing errors ( b ) Billing error ( XXXX ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( XXXX ) A computation error or similar error of an accounting nature of the creditor on a statement. ( XXXX ) Failure to transmit the statement required under section XXXX ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than XXXX days before the end of the billing cycle for which the statement is required. ( XXXX ) Any other error described in regulations of the Bureau. XXXX. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section XXXX ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section XXXX ( a ) ( XXXX ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section XXXX of this title and has allowed the obligor the same number of days ( not less than XXXX ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section XXXX ( a ) ( XXXX ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. XXXX. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section XXXX ( b ) of this title is mailed or delivered to the consumer not later than XXXX days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and XXXX years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( XXXX ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( XXXX XXXX ( a ) ( XXXX ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( XXXX ( b ) ( XXXX ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( XXXX ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have XXXX days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX BCC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXXXXXX, Iowa XXXX
|
| 12/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
XXXX Account XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your XXXX and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX as well as 120 days in XX/XX/XXXX.
I immediately disputed this information with XXXX and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( XXXX ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( XXXX ) A computation error or similar error of an accounting nature of the creditor on a statement. ( XXXX ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than XXXX days before the end of the billing cycle for which the statement is required. ( XXXX ) Any other error described in regulations of the XXXX. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( XXXX ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than XXXX ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( XXXX ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and XXXX years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( XXXX ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( XXXX ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
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| 11/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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1. XXXX Account Number:XXXX**** Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me XXXX days late on this account in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX.
I immediately disputed this information with XXXXXXXX and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the XXXX XXXX XXXX XXXX XXXX XXXX XXXX, the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( XXXX ) and ( XXXX ) sections ( XXXX, XXXX. XXXX, and XXXX. ) as stated below : XXXX. Correction of billing errors ( b ) Billing error ( XXXX ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( XXXX ) A computation error or similar error of an accounting nature of the creditor on a statement. ( XXXX ) Failure to transmit the statement required under section XXXX ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than XXXX days before the end of the billing cycle for which the statement is required. ( XXXX ) Any other error described in regulations of the Bureau. XXXX. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section XXXX ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section XXXX ( a ) ( XXXX ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section XXXX of this title and has allowed the obligor the same number of days ( not less than XXXX ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section XXXX ( a ) ( XXXX ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. XXXX. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section XXXX ( b ) of this title is mailed or delivered to the consumer not later than XXXX days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the XXXX XXXX and XXXX. The following accounts were listed on your report and I have demanded from them a full accounting and XXXX years worth of records to see if their accounts were in violation of the XXXX XXXX XXXX XXXX ( XXXX ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the XXXX, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( XXXX XXXX ( a ) ( XXXX ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( XXXX ( b ) ( XXXX ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( XXXX ) and ( XXXX ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the XXXX XXXX XXXX XXXX. I therefore am submitting my written request to you to conduct an investigation. Per the XXXX, you have XXXX days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX d Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX
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| 11/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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XXXX. NELNET Account XXXX correct this inaccurate information on my credit report. I recently pulled my credit report from your XXXX and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 30 days late on this account in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX.
I immediately disputed this information with NELNET and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( XXXX ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than XXXX days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and XXXX years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXXXXXX, Iowa XXXX
|
| 04/13/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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|
Web |
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This Corporation took over some fictitious debt that was given to a XXXX XXXX/XXXX, that was given to the purported Debtor XXXX XXXX XXXX/XXXX. The actual Debtor is THE DEPARTMENT OF EDUCATION, holding the Creditor who is XXXX XXXX King/Brooks responsible for a fictitious Debt. Being an American Woman on the land and soil on Georgia for about 44 years and knowing that me personally doesnt have debt. The XXXX XXXX scam has gone on for us ( Americans ) in the United States for 4 or more generations. I am an American State National with rights to make sure that I am not charged for the Debts, taxes for the Corporations and I am not a State Citizen, a Federal United States Citizen, or a Territorial United States Citizen, nor a Municipal Citizen of the United States. In which they thought in XXXX the Corporations Act was ratified but it wasnt it is a shame that we have to fight with Corporations who feel that they hold the key to your future but in essence they do not. The only way that big corporations will be able to understand that XXXX XXXX KING/BROOKS is not the XXXX of the state for big business to kick around with no real cause for the abuse that has been hurled my way. Our government has been in abeyance for 150 years and Americans have been dumbed down and not paying attention to what was going on for more years than that. TXXXX XXXX XXXX reporting agencies know that my name is not XXXX XXXX XXXX, and they as well as any corporation can twist me up and have me the living woman enter twined with a dead thing. This has been done for quite some time and it is going to stop. A wet ink signature has to be shown to the living woman and her purported corporations.
There are different laws governing contracts nothing has been implied or a unilateral contract which is with myself and nobody else. The impersonation/fraud has to stop now and I dont have any contracts with THE DEPARTMENT OF EDUCATION and their Duns number is XXXX AND XXXX XXXX XXXX. I need the living man to show that contract. It has to be an equitable exchange there is none. The Purported Government is saying I have to pay taxes on the Student Loans but there is no law requiring an American to pay Income taxes on their earnings from the time I worked in XXXX to XXXX. But taxes have been paid and The Internal Revenue Service ( IRS ) Duns number ( XXXX ) has zero authority to collect anything but they took XXXX out of my Social Security which has to be returned as well as all of the taxes that were paid to IRS, saying it was taken for purposes of paying the tax to THE DEPARTMENT OF EDUCATION. Misappropriation of our labor and the I have included my birth certificate ( which is void for fraud ) along with several other documents to show that my given name was considered a PERSON/CORPORATION and not a living breathing woman. I want this Chief Executive Officer ( XXXX XXXX ) to come to court and testify that I am a CORPORATION, he needs to testify for GREAT LAKES, and say that I the woman owe this CORPORATION money, there is not money. Only Credit Because the Federal Reserve is a Private for profit CORPORATION and the only way that it can be paid is by gold and silver. They have been getting away with the sig norage of the XXXX dollar value of XXXX cents leaving XXXX cents profit and the XXXX dollar profit of XXXX for quite some time this is a very bad situation for the injury that has been suffered for quite some time as an impersonation scheme. The Debt was sent to GREAT LAKES, three times and has not been set off yet, and I am wondering what is clear about this debt being the XXXX XXXX/XXXX debt and not the living womans because living people dont have debt. This has been going on for a while and all of the questions have to be answered about the criminality and so how is this going to come to an end. It is going to have to go to court and everybody has to be transparent in dealing with the American Nationals and the CORPORATIONS.
My mutual offset credit exemption exchange should be done like I asked them to do previously, and they are not doing what I have asked. So the judge will want to know why not, and knowing I am owed at least XXXX XXXX dollars since birth. Please tell me why you dont want to get this out of the way and tell the 3 credit bureaus that it has been done. We have to wake up and do the right thing. Transparency is KING.
But this merely rear-ends the actual singularly traitorous " Act of XXXX '' which, again, deals with the subject of corporations -- -- and let 's headline this with bold letters so that everyone gets off the Old Saw about the Municipal Corporation Act of XXXX and instead has a full nose of the treason committed by the Rump 41st Congress as of the Second of XXXX of XXXX, Chapters 62-65, in which the Congress declared itself to be the " successor '' of all United States corporations and the property of all said corporations.
Let 's get this straight -- the members of any " Congress '' convened in its Territorial or Municipal capacity never had any authority to make such a claim, not in XXXX, not in XXXX, and not today. There is absolutely no shred of valid interest involved here, no contract, no equitable consideration, no vested authority, and certainly no consent I have one contract with YOU the Constitution and I am owed the protections enumerated in the Constitution YOU that are sworn to uphold to protect my rights. I have been misaddressed by all of these CORPORTIONS and with their bankruptcies being dismissed they also need to dismiss these fraudulent charges on the living breathing woman. This dead XXXX XXXX KING/BROOKS is not me. I am a peaceful Third Party non-combatant who is owed the Law of Peace and I refer you, Sir, to XXXX so that you can see in military terms exactly what kind of law and exemptions and reparations I am owed.
BY : XXXX XXXX XXXX XXXX rights reserved
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| 12/28/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Dear Sir or Madam, 1. DEPTEDNELNET Account XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX, XX/XX/XXXX.
I immediately disputed this information with DEPTEDNELNET and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau po box 4503 Iowa City, Iowa 52244
|
| 11/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Dear Sir or Madam, 1. XXXX Account Number:XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX.
I immediately disputed this information with DEPTEDNELNET and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
| 11/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
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Dear Sir or Madam, 1. XXXX Account XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 120 days late on this account in XX/XX/XXXX.
I immediately disputed this information with XXXX and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
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| 11/03/2021 |
Yes |
- Student loan
- Private student loan
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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1. USDOE/GLELSI Account XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your XXXX and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 120 days and 180 days late on this account.
I immediately disputed this information with USDOE/GLELSI and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/1986 XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX Iowa XXXX, Iowa XXXX
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| 11/25/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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XXXX. XXXX Account Number:XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me XXXX days late on this account.
I immediately disputed this information with DEPTEDNELNET and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/1990 XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX XXXX XXXX, Iowa XXXX
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| 07/11/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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The following link proves that I am no longer liable for any debts incurred while attending the now defunct, XXXX XXXXXXXX XXXX XXXX. XXXX XXXX XXXX I have previously submitted complaints stating clearly and unequivocally that I am in no way responsible for any debts incurred at the XXXX XXXX XXXX XXXX. This latest piece of evidence confirms that I am not liable for any of these falsely alleged debts.
Yet XXXX continually harasses me for payment, constantly threatens to further damage my credit, and has even threaten to report my loans as in default. Over the last several years I have collected the following information on these predatory institutions.
I have submitted numerous cease communications letters to XXXX in accordance with both the state and federal Fair Debt Collection Practices Acts. Yet XXXX has illegally contacted me after receipt of these letters. Despite breaking the law, no one from XXXX has been criminally prosecuted.
Over the last several years I have collected a massive amount of evidence regarding the criminal conduct of XXXX, the XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, and the so-called XXXX XXXX XXXX XXXX XXXX. The evidence is as follows.
In XXXX, the government sued XXXX XXXX XXXX for {$11.00} XXXX dollars in fraud XXXX XXXX XXXXXXXX yet only the debts for those who attended after XXXX was pardoned. The government agreed to a paltry slap on the wrist settlement leaving the students holding the bag. There are petitions all over the internet demanding justice for the students and families wronged XXXX XXXX XXXX. The US DOJ 's paltry XXXX XXXX dollar settlement was useless. No student had their debt cancelled and no student was compensated. The injustice was so egregious that the XXXX XXXX XXXX sued the US DOJ in order to obtain the files from the case. XXXX XXXX XXXX XXXX XXXX XXXXXXXX. Today, a XXXX judge ruled that the US DOJ must give XXXX the case files requested under the Freedom of Information Act ( FOIA ). XXXX XXXX XXXXXXXX. In fact, there is an entire project, the XXXX XXXX XXXX XXXX, demanding that the USDOJ release the case files regarding XXXX 's ( the parent company of the XXXX XXXX XXXX XXXX ) predatory, for-profit, recruitment practices. Just last year, the government sued XXXX XXXX XXXX XXXXXXXX. The Attorney General for the State of XXXX joined the lawsuit against XXXX XXXX XXXX XXXX. The Attorney General for the State of XXXX joined the lawsuit against XXXX XXXX XXXX XXXX. The Attorney General for the State of XXXX joined the lawsuit against XXXX XXXX XXXX XXXXXXXX. The Attorney General for the State of XXXX has joined the lawsuit against XXXX XXXX XXXX XXXXXXXX. The lawsuits allege, correctly, that XXXX cheated millions XXXX XXXX XXXXXXXX. There are numerous class action lawsuits against XXXX XXXX XXXX XXXX. The private class actions are necessary because the actions of the CFPB are insufficient XXXX XXXX XXXX. The case files can be accessed by anyone online XXXX XXXX XXXX XXXX XXXX XXXX. A primary reason for the suits is XXXX 's collection practices XXXX XXXX XXXX. That filing can be found here : XXXX XXXX XXXX XXXX XXXX XXXX. There are a number of individual lawsuits against XXXX : XXXX XXXX XXXX XXXX XXXX XXXX. Which can also be accessed online : XXXX XXXX XXXX XXXX XXXX XXXX. As well as here : XXXX XXXX XXXX XXXX XXXX XXXX. The remaining evidence against this predatory lender is attached to this complain in the form of PDF documents and screen shots. Long before XXXX XXXX XXXX XXXX XXXX closed, millions of students were asserting, correctly, that their degrees from these predatory institutions were worthless : XXXX XXXX XXXX. The parent company of XXXX XXXX XXXX was the so-called XXXX XXXX XXXX or XXXX. A predatory institution that is XXXX percent owned by XXXX XXXX, one of the predatory financial institutions which the tax payers were forced to bail out with {$800.00} XXXX dollars of our money in XXXX. XXXX filed for bankruptcy and has been rapidly closing it's defunct, so-called, schools, including one campus of XXXX XXXX XXXX after another falling like dominoes. XXXX XXXX XXXX. The despicable thing about this is, that the students struggling with six figure student loan debt, are not allowed to file bankruptcy on our student loans. Just last year, XXXX XXXX XXXX, which is supposedly a religious based nonprofit, purchased XXXX XXXX XXXX, including XXXX XXXX XXXX XXXX XXXX from XXXX. XXXX XXXX XXXXXXXX 's claims of religious observance do not appear to extend to the concept of charity because it refused to pardon the debts of any of the students who were harmed under previous XXXX management. It formed the so-called XXXX XXXX XXXX XXXX which is just another corrupt, predatory institution putting up a religious front, hiding behind false declarations of faith in order to continue to swindle students. XXXX XXXX XXXX does not appear to believe in " giving unto others '' or any of the other charitable commandments given by XXXX in the XXXX XXXX. Otherwise, they would not have continued to mislead students about the fact XXXX XXXX XXXX XXXX XXXX is not an accredited educational institution. XXXX XXXX XXXXXXXX. Finally, as stated at the beginning of this complaint, this article proves, that neither I, nor anybody who attended the XXXX XXXX XXXX XXXX, which is now closing and is an unaccredited, defunct, predatory institution, are liable for any debts incurred, whether private or federal student loans, while we attended XXXX XXXX XXXXXXXX XXXX XXXX. We, the students, collectively demand the immediate cancellation of all debts which XXXX, the Department of Education, XXXX XXXX XXXX XXXX XXXX, and XXXX XXXX XXXX XXXX, and XXXX XXXX XXXX, and XXXX XXXX, falsely allege we owe. We received no return on our investment in our education, we are not liable for these debts and we refuse to pay them.
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| 05/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Nelnet XXXX XXXX Contacted Nelnet to request my Master Promissory Note.
XXXX XXXX XXXX XXXX from Nelnet advised me to contact StudentAid.gov for the Master Promissory Note. I replied that I went to StudentAid.gov and the info wasnt there.
XXXX I opened a case with StudentAid.gov and received auto email it was confirmed.
XXXX XXXX XXXX XXXX from Nelnet advised I would need to contact StudentAid.gov directly.
XXXX Received email from StudentAid.gov that they reviewed my case and Nelnet should be able to assist me.
XXXX Received encrypted email from XXXX XXXX XXXX with Nelnet with a pdf of a loan consolidation promissory note. This wasnt the promissory note that I inquired about, however I had never seen this document. I noticed someone signed my name and some of the information was incorrect. I advised Nelnet about this fraud and listed the incorrect information in this document. I also asked for the Master Promissory note.
XXXX I reached out to StudentAid.gov about the incorrect document sent from Nelnet and my fraud issue. I received another email that advised Nelnet would need to assist me.
XXXX Received a 2nd copy of the incorrect promissory note via encrypted message from XXXX XXXX XXXX with Nelnet XXXX I advised again that this was not what I asked for and let them know again this was fraud.
XXXX I called Nelnet and talked to XXXX for about twenty or more minutes. I explained I needed my Master Promissory note and let her know about the fraud on the incorrect document from Nelnet. XXXX let me know she was submitting a request for my Master Promissory note and not the document that was sent to me. She let me know it would take around 3 to 5 days to receive it. XXXX provided me a phone # to speak with someone about the fraud. I asked her if this was StudentAid.gov and she let me know it was another group. Unfortunately, I called and that was the phone # for StudentAid.gov.
XXXX Received an encrypted email from XXXX XXXX Nelnet to provide my account #, name and date of birth. I provided this information.
XXXX Received a 3rd copy of the incorrect promissory note via encrypted message from XXXX XXXX XXXX with Nelnet XXXX I advised that this was the 3rd time receiving incorrect information.
XXXX I emailed StudentAid.gov of my recurring issue.
XXXX Received email from StudentAid.gov that my case was escalated on XX/XX/XXXX and I could apply for Borrowers Defense to Repayment. I advised although my fraud issue seems to be with the loan servicer I completed the Borrowers Defense application on XX/XX/2022 anyway.
XXXX I received and encrypted email from Nelnet Customer Solutions that they tried calling me. My wife also received a call on her phone from XXXX for me. Not sure why they called my wife. I advised Nelnet in previous correspondence that I work full time. I took a break from work and called back around XXXX XXXX, however the call was silent for a few minutes and then a survey came on after four or five minutes, which was strange. I responded to the encrypted email that I tried calling and explained I was returning a call from XXXX.
XXXX I received an encrypted email from XXXX XXXX XXXX at Nelnet XXXX She advised that it would take 30 days to receive my Master Promissory note. Obviously, I responded this was the first time anyone has told me it would take 30 days and asked why.
XXXX Received a 4th copy of the incorrect promissory note via encrypted message from XXXX XXXX XXXX at Nelnet XXXX I responded to XXXX that this was incorrect and I needed my Master Promissory note.
XXXX Submitted complaint to U.S. Department of Education Office of Inspector General .
XXXX Talked to XXXX at Nelnet and explained my situation again. XXXX advised that he didnt know why no one had mentioned sending me a fraud package until today, but he would get me to someone at Nelnet to get the packet. XXXX also says he would submit a request to document imaging for the original Master Promissory note. XXXX let me know that they received the loan from XXXX.
XXXX Talked to XXXX from Nelnet after being transferred from XXXX XXXX XXXX advised he didnt know how this would work, but he could email the fraud packet to me today. He let me know I would need a police report. I explained to XXXX that I would do a police report, but was confused on why I was having to do all of this leg work instead of Nelnet. I asked XXXX if I could speak with a manager and nothing against him. He understood and let me know he would still email the fraud packet. At this point I was on the phone for over 18 minutes with XXXX and XXXX.
XXXX Talked to XXXX from Nelnet after being transferred from XXXX. Explained situation to XXXX and expressed my disappointment and frustration. After talking to XXXX in length, she let me know I wouldnt get the fraud package emailed until around 7-9 days, even though it was via email. XXXX let me know the original Master Promissory Note would be emailed between 4-7 days. I asked XXXX if the fraud package could be emailed earlier and she said it couldnt. I asked XXXX if she could email me a confirmation of next steps in our conversation and she says she could not. I let XXXX know that this was very frustrating as a consumer and I still felt like I was doing all the work for a loan that is with Nelnet.
Note : I keep getting the runaround and I still have a fraud issue that I can't get help with. My original request was for the original Master Promissory note, however I noticed the loan consolidation document they sent was signed by someone and not me. It was also not the document I requested. Also, had incorrect information. Not sure if XXXX committed the fraud or what servicer, but it needs to be investigated.
I looked up the company, XXXX and looks like it is a part of XXXX. It also looks like the company had issues with student loans.
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| 05/01/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account status incorrect
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Web |
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Nelnet there are several violations. I will bring 2 to your attention and demand you do the right thing and correct your records by removing the 2 { two } 90 day late payments. As my loan should have been in deferment. See Section 809 { b } 15 U.S.C & 1692g { b } states if the consumer notifies the debt collector in writing within the 30 days period disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or verification of the debt or any copy of a judgement.
You have failed to provide proper validation in accords to the law. You have NOT provided me a copy of ANY original documentation ( a consumer contract with my signature on it ) as required under Section 609 ( a ) ( 1 ) ( A ) & Section 611 ( a ) ( 1 ) ( A ).
Nelnet both accounts should be showing 0 late payments as my student loan should of been reflecting 0 late payments and you should immediately remove the 90 days late payment from both accounts as my loans should of reflected my student loan payments were in deferment. I have requested you to update your records as my student loan was in deferment. I notified the associate at Nelnet back in early XXXX and was told the error was to be corrected. Nelnet you then sent me a letter long after the 30 day period allow by law stating you decided not to change the status due to regulations promulgat-ed by the DOE and FCRA.. but did without proper reason, Contrary to these assertions, by failing to update previously reported information, Nelnet is now in violation of Sec-tion 623 { a } { 2 } of the FCRA I have attached an FTC advisory opinion which interprets Sec-tion 623 { a } { 2 } of the FCRA. The issue posed in the advisory opinion is how a lender is to handle a situation when subsequent information updates a report that was allegedly ac-curate when it was made but no longer is accurate in the present time. The advisory opinion states that the section 623 { a } { 2 } of the FCRA addresses the duty to correct and update information by " furnishers '' or persons furnish information to consumer report-ing agencies { CRA } such as credit bureaus. In particular, this section requires a person that has furnished to a consumer reporting agency information that the person deter-mines is not complete or accurate to promptly notify the consumer reporting agency of that determination and provide any information needed to make it complete and accu-rate. Thus, on its face, this provision requires a furnisher to provide corrected or updat-ed information to the consumer reporting agency that it had reported to originally. This duty extends to all student loan accounts reported to CRA 's regardless of whether they were accurate at one point, because the section requires the furnisher both to " update '' accounts as well as to " correct '' Nelnet Representative later told me that because the delinquent payments were accu-rately reported in XXXX XX/XX/2019 that any subsequently initiated deferments would not allow for Nelnet to update reports to CRA 'S to show that the payments were NOT late and actually in deferment { even though they originally acknowledge it should of been reflecting deferment status }. However Section 623 { a } { 2 } clearly shows that the reports must be updated/ corrected regardless of whether they were supposedly accu-rate at one point** { FOR THE RECORD, I do not agree at all that You NELNET EVER ac-curately reported the status of my student loans. Given the fact you failed to provide proper documentation and validation of my requests within section 809b and 609 ( a } or even can find the original signature pages of paper work and my original requests leaves me to suspect a processing error on behalf of NELNET. In addition to the possible section 623 { a } { 2 } Claim, I Intend on filing a suit against Nelnet and any Credit Bureau who does not correct the accounts to show 0 late pays as there was an error with pro-cessing of my deferment.. I requested full validation and ask proof that my student loan was to come out of deferment and proof NelNet contacted to me to let me know they wanted to change my status and the legal right that they can do that without my consent or notification. I ask for my original paperwork with my signature, proof of my original deferment paper work and you are unable to provide my signature pages showing it to come out of deferment and provide proof I never requested for it to stay in deferment during that time when I sent in the original paper work within the proper timeframe. I received no answer with proper validation and now more than 30 days has pass. I ask you to follow the law section section 809 { b }, 15 USC & 1692g { b }. Section 623 { a } { 2 } My credit reports do not currently accurately reflect previous payment statues with Nelnet, both as they actually existed and as Nelnet has recorded them. I am thus re-questing in compliance with section 623 { a } { 2 } of the FCRA that the both student loan accounts reflecting 90-120 late payment in XXXX be updated and or corrected and or removed. In the event that these reports are not immediately updated to accurately reflect my payment status during XX/XX/2019, I intend on filing a Law Suit in addi-tion to filing complaints with FTC, XXXX and any other means necessary. I Will be seeking the absolute MAX the law allows along with punitive damages and defamation of char-acter. I strongly suggest you consult your Legal Department today. You have 15 days to respond to this letter in writing from the day you receive this letter. If I do not hear back from you with your decision to Remove the two 90-120 late pay accounts I will not hesi-tate to seek Legal Action.
I look forward to a peaceful solution I look forward to an unpeaceful solution XXXX XXXX
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| 09/26/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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During XXXX of XXXX, I received multiple pages of statements from Nelnet regarding varying loans ( approximately 8, in varying codes, amounts, interest rates, etc. ) that I never signed for nor authorized in any way. In fact, when receiving a vague summary of my alleged financial aid package, which included mostly scholarships of which I did not have to pay back, the small amount left was made clear to be a federal student loan. When I asked the school financial aid personnel to explain the name of the company, interest rates, literally anything, as this was not made clear nor was ever listed on my student account through the school, I was told repeatedly, and with varying size fonts and colors to check my student account again. This information was unavailable, and eventually, I was deferred through the administration of XXXX College of XXXX, and was scheduled to meet with the President of the school. When I met with him, he plainly just stated, " Oh, well, we have no idea how any of that stuff works. '' I would have lost my scholarships ( which covered, what I had in writing at the time, the majority of my tuition ), and so I decided after working for years to go back to school, that it may not be different than when I had gone to this school in XXXX, and that a single loan would be taken out for the amount, if anything doubling my payment amount later.
This XX/XX/XXXX, I received those several pages explaining no details of these loans other than the XXXX 's each I apparently owed as of 3 months prior. This was my first notice, and after having been denied a personal loan, that would cover my expenses to travel back to XXXX to continue my study, and work with XXXX and the sister school there, the XXXX College of XXXX XXXX XXXX, I was denied only due to the amount of open accounts in my name. With these letters, I now had the high number of loans taken out in my name, without my knowledge, authorization, signature, any information on, two years after I had graduated.
I contacted the creditor, Nelnet, to ask for an explanation and what I could do to file a claim against all of this that same day, and after 3 hours, I was deferred to the government, FAFSA website, to submit a claim of fraud against the school/companies involved, whoever was responsible.
As of today, I have my approval from the government of XXXX to return for an unprecedented trip for a westerner to be the first welcomed and assisted into a 2 year program, in which I will continue my studies of XXXX language and arts, and be able to aid in the creation of an extended study abroad program for future students, both from XXXX College of XXXX and the XXXX College of XXXX XXXX XXXX ( sister schools ) for longer than the established single month trip which I did just after graduating in XXXX. I made the right impression, and helped with XXXX and fellow US peers, and was given this opportunity to return, due to my demeanor and work ethic, and general enthusiasm for XXXX language, culture, art, etc. I received my entry permit, COE ( certificate of eligibility ), and even a partial scholarship to begin this endeavor, and I can't get a personal loan to fund my travel and living expenses for it due to the 8 loans taken out in my name that are absolutely not authorized by me, nor ever were.
Today, I contacted Nelnet again, to verify the status of my claim, after seeing no changes to these loans on my account other than ( after submitting the application on the FAFSA website regarding fraud ) they had gone into " admin deferment '' until XXXX. I was told that they don't deal with that directly, that the department of educaiton does. When I called the department of education, they said they don't either, that I would have to file the form with the provider ( Nelnet ). So I called back and asked about the false certification discharge form, to which they said nothing further could be done about, and it is simply " In cue '' for review.
This is destroying all of my hard work, essentially on my own, figuring out how to learn XXXX with my own funds, sacrificing a year to get needed XXXX, continuing efforts even in physical therapy, and completing form after form with my point of contact ( the only official help I've received, whom only understands so much English, mind you ) to be stopped now by something I never did, to be continuously told false information and deferred to other phone numbers/companies that have nothing to do with my issue/call, to be told by my own bank that I have good credit, and am obviously responsible, but because of the amount of student loans I have ( which more than doubled in number because of this fraud, misinformation and extortion on the school and 'federal ' level, somehow, as no one can plainly explain anything to me no matter what efforts I exhaust ), I can not get the several thousand I need to cover my trip, which would make history for the schools, and countries in general, no less.
I was told by Nelnet I just have to wait. But I will miss my deadlines and have to wait until the following semester, in which case, I have to provide all new copies of forms, documents, etc. and wait for their new copies in return. It has already taken me over 2 years to get to this point. And no one is doing anything as my life and dream and potential are decimated.
Please expedite the complete erasure of these loans from XXXX in my name, from my credit report, the crimes both the government and the school has committed against me, before it is too late. After all I have gone through, to have such a crime committed against me by my own government and school that lead me ( ironically ) to this path to XXXX and what I can accomplish with my colleagues and friends there, it makes me sick. Is there not a single person who can make this right?
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| 11/29/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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1. NELNET LNS Account Number : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in XX/XX/XXXX.
I immediately disputed this information with NELNET LNS and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( XXXX, XXXX. XXXX, and XXXX. ) as stated below : XXXX. Correction of billing errors ( b ) Billing error ( XXXX ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( XXXX ) A computation error or similar error of an accounting nature of the creditor on a statement. ( XXXX ) Failure to transmit the statement required under section XXXX ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( XXXX ) Any other error described in regulations of the Bureau. XXXX. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section XXXX ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section XXXX ( a ) ( XXXX ) of this title, and such amount XXXX not be reported as delinquent to any third party until the creditor has met the requirements of section XXXX of this title and has allowed the obligor the same number of days ( not less than XXXX ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section XXXX ( a ) ( XXXX ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. XXXX. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section XXXX ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and XXXX years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA XXXX ( a ) ( XXXX ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBAXXXX ( b ) ( XXXX ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX BCC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
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| 11/29/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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1. NELNET XXXX Account Number : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in XX/XX/XXXX.
I immediately disputed this information with NELNET XXXX and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX Iowa XXXX
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| 01/17/2022 |
Yes |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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I have made a complaint against the CFPB on XX/XX/2022 and they responded on the date of XX/XX/2022. Your response to me through the CFPB asked me to call you to handle this matter. As of XXXX XXXX you received a call from me and you could not conspicuously validate anything but use another form of alleged debt from one debt collector as your own. In with discussion with one of your agents I informed her that stating I owe a debt would be a violation of 15 USC 1692B ( 2 ). She could not rebut that statement therefore, she knew that It was illegal. I told XXXX I rescinded all of my signatures and she said that I was opted in. I felt completely violated through her use of tone and through that statement alone and told her that that was unauthorized use of my credit card when I have not applied authority 15 USC 1602 ( P ). Again a credit card is defined in 15 USC 1601-I so my social is a form of a credit card. After I explained that to the agent, she went on saying they have not used my credit card ignoring the validity of my factual statement. She went on in silence waiting for my response and told me it was a loan transferred over from XXXX XXXX and continued to tell me she had all of the promissory notes in front of her and willfully confined to tell me I owed a debt which is a violation of 15 USC 1692B ( 2 ) and 15USC 1692E ( 10 ). XXXX did stated that I agreed to to the transfer of debt in the promissory note as a negligent none knowledgeable adult at the time I will you that the promissory note was false and misleading using language that I clearly did not understand which is a violation of 15USC 1692 ( 1 ). She then went on to say that XXXX XXXX Sold their whole portfolio of student loans to another entity by the name of XXXX XXXX XXXX trust which would be a 3rd party debt collector and First Mark Services is the servicer. That is a violation of 15 USC 1692D ( 4 ). Once again I can not owe any debt, because I have extended my consumer profile and debt is never I the positive. Every violation I sated above through this whole statement she kept saying she didnt understand, and kept referring back to documents I have not signed with them. I then repeated to her where did I sign a contract with First Mark Services. She could not give me a valid answer. You have not only lied, but taken my identity using my social and signature, which is identity theft. She went on saying of course you didnt. That Is all the proof I needed to prove I never had a contract or owed you guys anything. It is an illegal debt. You have also stated you are not against the FDCPA, but you have contradicted the very things you said you didnt do. I am entitled to a civil liability 15 USC 1692k which states that for each violation on the FDCPA you will be fined XXXX. I am demanding that the balance on this account be zeroed out, send me back all of the payments I have made totaling XXXX, and to delete all of the consumer reports you have sent to the credit reporting agencies.
To go more in depth with the Electronic Signatures in Global and National Commerce Act ( E-Sign Act ). It states, The E-Sign Act allows the use of electronic records to satisfy any statute, regulation, or rule of law requiring that such information be provided in writing, if the consumer has affirmatively consented to such use and has not withdrawn such consent. I the consumer have rescinded my signature under XXXX contract XXXX and I have never consented for a signature in the first place which is a violation of 15 USC 1681B Furnishing a consumer torpor without the consent of the consumer, 15 USC 1681 ( A ) ( 2 ) ( B ) Furnishing an account that was created from a credit card or similar device, and 15 USC 1602 ( P ) Unauthorized use of a credit card when the user does not have implied authority. Also a credit card is denied in 15 USC 1601-I. The FDCPA 15 USC Never uses the term Borrower, because there is no such thing as a borrower. In fact, to state that I owe any debt is against 15 U.S. Code 1692b ( 2 ) Once again, I as the consumer, Natural Person, original creditor can not have a loan because I have extended my credit via 15 U.S. Code 1602 ( g ). You have used my credit without authorization which means you are in violation of 15 USC 1692J Furnishing a deceptive form to make the consumer believe they owe a debt, and 15 USC 1692B ( 2 ) Stating a consumer owes a debt. Debt does not have a positive balance so how can I owe anything that has a positive balance? This makes everything First Mark Services said invalid. You are also in violation of 15 U.S. Code 1692 Congressional findings and declaration of purpose because you have not only used abusive practices to collect this alleged debt, but you have also used Inadequate laws, and Interstate commerce. You have stated that I acknowledged the account was mine because I have made payments. I made payments because you have harassed me and threatened to hurt my consumer profile which a violation of 15 USC 1692d and FCRA 15 USC 1681. Not only that, you and XXXX XXXX are in violation of 15 USC 1692D ( 4 ) the advertising or the sell of a debt to coerce payment and 15 USC 1692E ( 10 ) Using deceptive means to coerce a consumer into paying a debt. You have not only denied my request of validating that I owe any type of debt, but continued to use vulgar language as well as harassing me for this alleged debt. You have then asked me to send you private information so that you can fraudulently charge me for more alleged debt. This is a violation of 15 U.S. Code 1692b ( 1 ). I have sent you my name, address, number, account number and social through the CFPB as well as mail which has all the information you need. You also already have my number in the system, which is why you keep calling and harassing me.
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| 10/24/2021 |
Yes |
- Debt collection
- Private student loan debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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RE : Attentively review my formal writ composed declaration of not proven complaint misinformation that is all or in part : deficient of the adequate current status in the fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable, complaint obligatory, and regulatory requisite reporting thereby mandating your immediate actions to rectify and remedy and any infractions behavior ( s ) by retaining or returning to demonstrate TRUE, CORRECT, COMPLETE, and COMPLAINT METRO 2 data field formatted reporting!!! I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with XXXX XXXX XXXX XXXX and XXXX. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with The XXXX XXXX XXXX, Consumer Financial Protection Bureau, and Attorney General stating your companys unlawful collection practices, misrepresentation of creditworthiness, defamation of character, and noncompliance to abide by laws enacted by Congress to protect victims of identity-theft who's credit been impacted by acts of fraud. Because I know my rights under THE FAIR CREDIT REPORTING ACT, CONSUMER CREDIT PROTECTION ACT ( CCPA ), and FAIR and ACCURATE CREDIT TRANSACTION ACT of 2003 ( FACTA ). I will be taking action. I also know my rights under this paragraph of Section 312 of the FACTA LAW : SEC.312. Procedures to enhance the accuracy and integrity of information furnished to consumer reporting agencies. ( b ) duty of furnishers to provide accurate information. -- Section 623 ( a ) ( 1 ) of THE FAIR CREDIT REPORTING ACT ( 15 U.S.C . 1681s-2 ( a ) ( 1 ) is amended ( 1 ) in subparagraph ( A ), by striking " knows or consciously avoids knowing the information is inaccurate '' and inserting " knows or has reasonable cause to believe that the information is inaccurate '', and ( 2 ) by adding at the end of the following : ( D ) DEFINITION -- For purposes of subparagraph ( A ), the term 'reasonable cause to believe that the information is inaccurate ' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of information. Policy states. According to the Fair Credit Reporting Act FCRA 611 ( 15 U.S.C 1681 ), Procedure In Case of Disputed Accuracy. ( a ) Reinvestigation ( 1 ) Reinvestigation ( a ) In general. Subject to Subsection ( f ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Therefore, my position is being clearly stated, these accounts do not belong to me, meaning that you are reporting inaccurate account information within my credit file. The fact that these are inaccurate account information means that you, this credit-reporting agency, are reporting incorrect accounts. 1 .DEPTEDNELNET bal. {$0.00} I am well aware of my rights as a consumer. The Fair Credit Reporting Act requires that you, the credit-reporting agency report accurate and/or correct account information within my credit file. My credit issues are very specific, these accounts and/or items do not belong to me. This means that you are reporting incorrect account information within my credit report. It is this in mind that I request that these listed accounts and items be Blocked and Deleted. According to the Fair Credit Reporting Act FCRA, Section 1681c ( 2 ) Block of information resulting from identity theft. 1.Block. Except as otherwise provided in this section, a consumer reporting shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than four ( 4 ) business days after the date receipt by such agency of 1. Appropriate proof of identity of the consumer ; 2. A copy of an identity theft report 3. The identification of such information by the consumer ; and 4. A statement by the consumer that the information relating to the transaction by the consumer. I have provided all of the above listed four ( 4 ) items within this package. Therefore, I expect these listed accounts to be deleted and blocked within ( 4 ) business days. This is clearly an identity theft issue. I am also entitled to receive a free copy of my credit report, so I am requesting a free credit report and that all of these accounts, public records items, and inquiries be permanently blocked and deleted. Enclosures : Identity Theft Report Proof of Identity Copy of Account Statement showing Fraudulent Items FTC Notice to Furnishers CC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
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| 07/31/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Billing dispute for services
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Web |
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RE : Attentively review my formal writ composed declaration of not proven complaint misinformation that is all or in part : deficient of the adequate current status in the fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable, complaint obligatory, and regulatory requisite reporting thereby mandating your immediate actions to rectify and remedy and any infractions behavior ( s ) by retaining or returning to demonstrate TRUE, CORRECT, COMPLETE, and COMPLAINT METRO 2 data field formatted reporting!!! I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with XXXX XXXX XXXX , and XXXX. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with The XXXX XXXX XXXX, Consumer Financial Protection Bureau, and Attorney General stating your companys unlawful collection practices, misrepresentation of creditworthiness, defamation of character, and noncompliance to abide by laws enacted by Congress to protect victims of identity-theft who's credit been impacted by acts of fraud. Because I know my rights under THE FAIR CREDIT REPORTING ACT, CONSUMER CREDIT PROTECTION ACT ( CCPA ), and FAIR and ACCURATE CREDIT TRANSACTION ACT of 2003 ( FACTA ). I will be taking action. I also know my rights under this paragraph of Section 312 of the FACTA LAW : SEC.312. Procedures to enhance the accuracy and integrity of information furnished to consumer reporting agencies. ( b ) duty of furnishers to provide accurate information. -- Section 623 ( a ) ( 1 ) of THE FAIR CREDIT REPORTING ACT ( 15 U.S.C. 1681s-2 ( a ) ( 1 ) is amended ( 1 ) in subparagraph ( A ), by striking " knows or consciously avoids knowing the information is inaccurate '' and inserting " knows or has reasonable cause to believe that the information is inaccurate '', and ( 2 ) by adding at the end of the following : ( D ) DEFINITION -- For purposes of subparagraph ( A ), the term 'reasonable cause to believe that the information is inaccurate ' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of information. Policy states. According to the Fair Credit Reporting Act FCRA 611 ( 15 U.S.C 1681 ), Procedure In Case of Disputed Accuracy. ( a ) Reinvestigation ( 1 ) Reinvestigation ( a ) In general. Subject to Subsection ( f ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Therefore, my position is being clearly stated, these accounts do not belong to me, meaning that you are reporting inaccurate account information within my credit file. The fact that these are inaccurate account information means that you, this credit-reporting agency, are reporting incorrect accounts. 1. NELNET LNS bal. {$25000.00} I am well aware of my rights as a consumer. The Fair Credit Reporting Act requires that you, the credit-reporting agency report accurate and/or correct account information within my credit file. My credit issues are very specific, these accounts and/or items do not belong to me. This means that you are reporting incorrect account information within my credit report. It is this in mind that I request that these listed accounts and items be Blocked and Deleted. According to the Fair Credit Reporting Act FCRA, Section 1681c ( 2 ) Block of information resulting from identity theft. 1.Block. Except as otherwise provided in this section, a consumer reporting shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than four ( 4 ) business days after the date receipt by such agency of 1. Appropriate proof of identity of the consumer ; 2. A copy of an identity theft report 3. The identification of such information by the consumer ; and 4. A statement by the consumer that the information relating to the transaction by the consumer. I have provided all of the above listed four ( 4 ) items within this package. Therefore, I expect these listed accounts to be deleted and blocked within ( 4 ) business days. This is clearly an identity theft issue. I am also entitled to receive a free copy of my credit report, so I am requesting a free credit report and that all of these accounts, public records items, and inquiries be permanently blocked and deleted. Enclosures : Identity Theft Report Proof of Identity Copy of Account Statement showing Fraudulent Items FTC Notice to Furnishers CC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
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| 12/29/2021 |
Yes |
- Debt collection
- Private student loan debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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RE : Attentively review my formal writ composed declaration of not proven complaint misinformation that is all or in part : deficieant of the adequate current status in the fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable, complaint obligatory, and regulatory requisite reporting thereby mandating your immediate actions to rectify and remedy and any infractions behavior ( s ) by retaining or returning to demonstrate TRUE, CORRECT, COMPLETE, and COMPLAINT XXXX XXXX data field formatted reporting!!! I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with XXXX XXXX XXXX XXXX and XXXX. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with XXXX XXXX XXXX XXXX, Consumer Financial Protection Bureau, and Attorney General stating your companys unlawful collection practices, misrepresentation of creditworthiness, defamation of character, and noncompliance to abide by laws enacted by Congress to protect victims of identity-theft who's credit been impacted by acts of fraud. Because I know my rights under THE FAIR CREDIT REPORTING ACT, CONSUMER CREDIT PROTECTION ACT ( CCPA ), and FAIR and ACCURATE CREDIT TRANSACTION ACT of 2003 ( FACTA ). I will be taking action. I also know my rights under this paragraph of Section 312 of the FACTA LAW : SEC.312. Procedures to enhance the accuracy and integrity of information furnished to consumer reporting agencies. ( b ) duty of furnishers to provide accurate information. -- Section 623 ( a ) ( 1 ) of THE FAIR CREDIT REPORTING ACT ( 15 U.S.C . 1681s-2 ( a ) ( 1 ) is amended ( 1 ) in subparagraph ( A ), by striking " knows or consciously avoids knowing the information is inaccurate '' and inserting " knows or has reasonable cause to believe that the information is inaccurate '', and ( 2 ) by adding at the end of the following : ( D ) DEFINITION -- For purposes of subparagraph ( A ), the term 'reasonable cause to believe that the information is inaccurate ' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of information. Policy states. According to the Fair Credit Reporting Act FCRA 611 ( 15 U.S.C 1681 ), Procedure In Case of Disputed Accuracy. ( a ) Reinvestigation ( 1 ) Reinvestigation ( a ) In general. Subject to Subsection ( f ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Therefore, my position is being clearly stated, these accounts do not belong to me, meaning that you are reporting inaccurate account information within my credit file. The fact that these are inaccurate account information means that you, this credit-reporting agency, are reporting incorrect accounts.
1. US DEPT ED & {$0.00} I am well aware of my rights as a consumer. The Fair Credit Reporting Act requires that you, the credit-reporting agency report accurate and/or correct account information within my credit file. My credit issues are very specific, these accounts and/or items do not belong to me. This means that you are reporting incorrect account information within my credit report. It is this in mind that I request that these listed accounts and items be Blocked and Deleted. According to the Fair Credit Reporting Act FCRA, Section 1681c ( 2 ) Block of information resulting from identity theft. 1.Block. Except as otherwise provided in this section, a consumer reporting shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than four ( 4 ) business days after the date receipt by such agency of 1. Appropriate proof of identity of the consumer ; 2. A copy of an identity theft report 3. The identification of such information by the consumer ; and 4. A statement by the consumer that the information relating to the transaction by the consumer. I have provided all of the above listed four ( 4 ) items within this package. Therefore, I expect these listed accounts to be deleted and blocked within ( 4 ) business days. This is clearly an identity theft issue. I am also entitled to receive a free copy of my credit report, so I am requesting a free credit report and that all of these accounts, public records items, and inquiries be permanently blocked and deleted. Enclosures : Identity Theft Report Proof of Identity Copy of Account Statement showing Fraudulent Items FTC Notice to Furnishers CC : Consumer Financial Protection Bureau po box 4503 Iowa City, Iowa 52244
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| 10/03/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I graduated from college in XX/XX/XXXX. I started working for a school system in an urban community XXXX XXXX NJ fall of XXXX.
In XX/XX/XXXX I heard on the news student loans would be on a forbearance requirement. I did not know or understand what that was. Then on XX/XX/XXXX, I received an email from Nelnet my federal student loan servicer saying encouraging me to postpone payments for 12 months to get your account up to date and avoid default by replying yes to the same email.
I replied to that email immediately indicating Yes to accept the forbearance offer provided since that was all they were asking me to do.
Approx. 1 week later on XX/XX/XXXX, I received an email to reset my password. I reset my password with Nelnet. At that time I checked on my status of the loans and they were considered on time and my loans were also put into XXXX forbearance status until XX/XX/XXXX.
My work location is now closed for rest of school season.
I received an email on my credit protection service in XX/XX/XXXX, my credit scores dropped significantly. I opened up my credit report and I was current on my student loans and all other creditors to that date in XXXX XXXX. MY credit reporting service provided solutions to up my scores by paying down some debt only. There was no indication of student loans or anything else being late.
In XX/XX/XXXX I pulled a credit report and that report indicated I was late for 16 payments. This was surprising to me.
I then contacted Nelnet and they told me they have been mailing me notices. I have never received any notices from them by mail. They also said they tried calling me However, I never received a call from them. I asked them what address they had to contact me and that was wrong so I corrected that with them on the phone. I also asked them what phone number they had and that was wrong. I don't know whose phone that was they had. I've had the same phone number since I was XXXX years old. I corrected my phone with them also. I was then told by them on the same call I was also contacted by email. I never received any emails from Nelnet, I asked them what email they had and they had my correct email. However, my 1st email from Nelnet was XX/XX/XXXX encouraging me to have my loans in forbearance.
So I asked them to correct my status of being late and they refused. I offered to pay to the current status they refuse to help. They said they contacted me several times. Again I never received any contact from Nelnet about requiring paying my student loans to begin or that I was late.
XX/XX/XXXX I had another conversation which also included my dad on the phone with my permission and theirs, They said they only tried to contact me by email. But I never received any emails until XX/XX/XXXX which was only to encourage me to provide my status in forbearance. They said an email was my preferred way to be contacted. But my dad and I also asked them why wouldn't you exhaust all ways to contact me if this is so important. They told me I was never mailed a letter, then said I was mailed and then said I was only emailed. Even waited on the phone several minutes for a supervisor. Such confusion and of course they won't put any of this in writing They did not have an answer other than just shift blame unto me.
I'm am accusing Nelnet of failure to service properly my ability to repay my loans on time. Their refusal to reverse late status is unacceptable. It is unlawful according to consumer law. I had no indications or notifications of payment due to begin or showing I was late until XX/XX/XXXX when I did a more thorough check on my credit report. Their refusal to accept responsibility for lack of servicing is another violation. No contact was made and no attempts to fully exhaust remedies to contact what they indicated as delinquency is unlawful. They had my parent 's contact info. I know this because I couldn't even obtain a loan unless my parents were on the FASFA and my parent 's full information was listed and free for their use as an emergency contact. I lived on my own since I was XXXX years old. They did nothing. I was fully able and willing to pay those 16 payments, upon finding out about this delinquency which was no way my fault. In the fall of XXXX, I was working in my field of schooling. I began working the fall after I graduated from college. I worked into XX/XX/XXXX until the pandemic and When schools closed my employment also stopped. Nelnet was quick to find me and encourage a forbearance and I received and acknowledged. But this was the first time I was contacted by Nelnet.
I have spoken with Nelnet several times and documented these conversations and asked for supervisors and all they could do is shift the blame onto me.
Upon graduation, I was never notified to begin making any payments. I was never notified of any late payments. I was never notified even after default was placed on my account until I checked my credit trade lines in XXXX of XXXX. Immediately upon finding out, I made every effort to contact Nelnet and to rectify the situation. I needed my perfect credit situation corrected that they tarnished because of their lack of servicing properly for the federal student loans and myself.
Their lack of servicing for the loan and myself have caused irrefutable harm to my credit which was perfect. I'm pregnant now and I was looking to purchase a new home. I also need a new car to get to work. I can't do either since I am considered in default and late on government-backed loans. Loans that could and would have been on time if they notified me properly as due or late or made proper attempts to find me. I am also afraid my credit status will affect my ability to continue working since good credit is a concern and requirement.
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| 03/17/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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This is the letter I sent to XXXX XXXX : I graduated from University XXXX Wisconsin XXXX in XX/XX/XXXX. I technically was done with school in XX/XX/XXXX as I had a final XXXX class to complete. I participated in the graduation ceremony in XX/XX/XXXX. I have been in repayment on my student loans since mid-year XXXX at least.
My student loan servicer was Great Lakes for quite some time. I made regular payments to them as soon as I was required to do so. I always made biweekly payments ( a payment every time I was paid from my job ). I had these payments going out through my bill pay account automatically. I always completed any renewals required of me, submitted any verification requested and provided verification of my public service employment. I NEVER requested any deferments or forbearances at any point since Ive been in repayment.
I refinanced to XXXX XXXX in XXXX as I heard this was the servicer one needed to be using in order to qualify for the PSLF program. After the financing was completed, I noticed they only counted a minimal number of the monthly payments I had made toward the PSLF. I contacted both XXXX XXXX and Great Lakes a MULTITUDE of times requesting verification of my requests for deferment or forbearance on my student loans since my graduation. This request has never been able to be provided to me. Additionally, I have requested from Great Lakes my payment history since the inception of my repayments MANY times and have never been successful in ascertaining specifically what Ive requested.
After about the 100th time calling XXXX XXXX requesting answers, I spoke to a wonderful agent who listened to me cry and told me if I could provide verification of the payments I made to my student loans they could be counted toward the PSLF program even if I was in deferment or forbearance ( despite me NEVER requesting these!! ). This was the best news I could possibly receive, although it is devastating someone couldnt have told me these years earlier. Unfortunately, my banking information only goes back 7 years so I am unable to produce record of any of my payments from XXXX and XXXX ( except for XX/XX/XXXX ) because of this. Had this information been relayed to me the numerous other times I called, I would have been able to obtain these records. Additionally, if Great Lakes would provide me the correct information Ive requested multiple times, I would also be able to document my payment history back to XXXX. The ONLY time I was ever in Deferment was when I enrolled in school again in Spring of XXXX but that was an In-School Deferment.
I am sending in EVERY SINGLE BANK STATEMENT I have back to XX/XX/XXXX with each payment Ive made highlighted. Ive also created a spreadsheet detailing the year of the payments and the corresponding dates. I have tallied how many payments Ive actually made and counted the totaled the dollar amount Ive actually paid. In counting the number of payments made I counted biweekly payments as ONE payment per month. Additionally, I have included current forms from my current and past employers, which have also been sent in before and approved, but I wanted to cover ALL my bases.
I have been in Public Service employment Full-Time since XX/XX/XXXX. I have never neglected to turn in the information requested/required of me. I should be in my FINAL year of the PSLF but because of the negligence of the student loan servicers, I am looking at spending MANY more years for the opportunity to save me from this crippling debt. Due to the inability of student loan services, I am to the point of contacting my legislatures and the President to make them aware of how excruciating the process is and the lack of proper information/communication from servicers. Im unsure if its a lack of training of the agents who answer the phone or if this information is kept secretive so people never reach the requirements to qualify.
Im requesting a thorough review of my information and a written and phone response, particularly from an experienced and competent manager/director with the result of this review.
Thank you, XXXX XXXX ( formerly XXXX XXXX XXXX ) XXXX XXXX XXXX XXXX, WI XXXX XXXX ( Former Address : XXXX XXXX XXXX XXXX, XXXX, WI XXXX ) Schools Attended : XXXX XXXX XXXX University XXXX Wisconsin XXXX XXXX University XXXX Wisconsin XXXX XXXX Iowa University XXXX XXXX University Additional Information : I also filed a complaint with Great Lakes Higher Education and it has been escalated to a Customer Experience Response Team to address. I received the emailing telling me that on XX/XX/XXXX and have not heard anything since. I was informed by another agent at XXXX XXXX that even though I made payments they can not be counted toward loan forgiveness because I was supposedly in a deferment or forbearance which is not accurate. So again, I was told different information by different agents at XXXX. My issues are both with XXXX and Great Lakes but MOST importantly with Great Lakes at this time because they are the ones who supplied incorrect information to XXXX saying I was in deferment/forbearance. I have contacted Great Lakes on numerous occasions requesting my payment history since the beginning and any requests from ME requesting a deferment or forbearance. This has never been produced by them. Additionally I have major problems with XXXX certifying my employer. They are constantly asking for additional information and one minute they'll tell me the employer is certified and the next minute they're not. It makes NO sense!
I need help. I should only have 11 payments left before being able to apply for PSLF. They are not counting 42 of my payments because of this supposed deferment/forbearance.
I'm desperate and pleading for help!
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| 10/16/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In XX/XX/XXXX, I borrowed {$10000.00} from XXXX, XXXX to help pay for XXXX XXXX. I knew the interest was going to accrue from the beginning, so I tried to make a few payments before my grace period ended. Unfortunately, I only have records of two such interest payments -- one for {$160.00} and another for {$100.00}. Beginning XX/XX/XXXX, I began making regular monthly payments and continued to make payments every month, without missing a payment until XXXX, XXXX. The original monthly payment amount due was {$100.00}. Then in XXXX, XXXX, my payment due decreased to {$97.00}, then went up again to {$98.00} in XXXX, XXXX. I have no idea why. I received very little in the way of correspondence from XXXX. After the amount due decreased, I continued to pay {$100.00}, primarily because I signed up for automatic payments in order to get a decreased interest rate. In XXXX, XXXX, I started paying them {$150.00} every month so I could make a bigger dent towards the total. I requested that they take the extra I was paying and apply it towards the principal. I don't believe they ever did what I asked. I made the {$150.00} payments until XXXX, XXXX. At that time, Firstmark Services took over receiving payments, but XXXX XXXX still held onto the loan. I wasn't able to make a payment in XXXX, XXXX because I didn't know who to pay ; but once I found out, I made two {$100.00} payments in XXXX, XXXX. After that, I set up another automatic payment for {$120.00} a month and once again requested the extra be applied toward principal. When I received a statement a few months later, I noticed that the extra money I was paying was being applied towards the next month 's payment, and it had gotten to the point where they were showing no payment was due. I contacted them yet again about the extra money that was supposed to be applied towards principal. They assured me it would be taken care of. Right about this time, my life and my marriage started to fall apart. Because I had set up automatic payments, I didn't think much about it -- I had a lot of other stuff happening. In XXXX, my now ex-husband moved out and I was struggling to pick up the pieces, but those loan payments were still being made until I ran out of money in XXXX, XXXX. I contacted Firstmark immediately to try to figure out a way to put off making payments until I could figure something out. They were less than helpful. I believe they TRIED to be helpful, but nothing they said or did actually did anything for me except make me even more frustrated. The most useful answer I got was that I would need to make a large payment and catch up before they could grant me a forbearance of any kind. I managed to do that, but I still got the runaround. Another 30 days went by and I had to make another payment to catch up yet again. My requests for a forbearance were never granted because the customer support people at Firstmark are just incompetent. They are very friendly and willing to help, but I believe many of them honestly don't know what they're doing. After Covid hit, things got even more crazy for everybody. At some point, I was actually given a hardship forbearance specifically for Covid, but it was only good for two months. In XXXX, XXXX, I contacted Firsmark again and requested a full printout of every payment I had ever made to them and to XXXX. The printout from XXXX is severely lacking in detail. It doesn't show the two interest payments ( that I have records for ) I made in XXXX & XXXX and it doesn't show how my payments were distributed -- how much to interest & principle. After adding up everything, I discovered that I had paid a total of {$10000.00} towards a {$10000.00} loan. To make matters worse, the balance owed on the loan as of XXXX, XXXX was a whopping {$11000.00}. I understand the interest aspect of it, but the interest rate was very low and I had made 58 consecutive payments of AT LEAST the minimum due. Naturally, I had questions about this ; specifically, how did I end up still owing over {$11000.00} after paying on this low-interest loan for almost five years? It isn't a high-interest credit card!! Anyway, I started an email conversation with XXXX XXXX, a Firstmark Recovery Specialist. I had already been emailing with him to let him know that I was planning to pay off this debt once I got my divorce settlement money. But once I saw the problems with the payment history, the conversation took a different turn. Also, he told me that my payoff amount was over {$9000.00}. We shared a few emails about the payments and the total. I offered to pay off the loan, but I made clear that I was not about to pay what they were asking because it just didn't add up, and I wanted explanations. He told me that his superiors said the amount was non-negotiable and to file a complaint if I needed to. I even offered them XXXX cents on the dollar and suggested that there was no way they would get that much if a collection agency bought the loan. They still refused. So here I am praying for some relief. I have managed to keep my credit rating from dipping too low after my divorce and with no job currently. When I got my divorce settlement, I paid off or paid way down every single credit card I have. I put money aside for this loan specifically, but they are not being honest or fair. I am going to attach copies of the payment histories, an old statement that shows money I paid in XXXX & XXXX that was never reflected on XXXX 's payment history, and the email exchanges I had with two different people who work for Firstmark. I appreciate whatever you can do. I am not happy about this, and I feel for sure that they are doing this to other people as well, obviously.
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| 10/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I believe that Nelnet is actively trying to prevent me from completing the steps required to obtain student loan forgiveness under the PSLF limited waiver program. Specifically, I believe Nelnet is knowingly providing incorrect information to me about a direct loan consolidation request I completed. I completed a PSLF application in XXXX of XXXX for the limited waiver program, as part of that process I was required to consolidate my current student loans held/serviced by Nelnet into a new loan serviced by XXXX. I completed the direct consolidation request on XX/XX/XXXX following the instructions on studentaid.gov. These instructions specified that an electronic signature was authorized and would speed up the processing of the application. The site indicates that my application was completed correctly, processed and sent to the servicers on XX/XX/XXXX. The information indicated that it could take up to 6 weeks to process this request. As of XX/XX/XXXX I had not received confirmation from XXXX or Nelnet that the consolidation application was being acted upon. At that time I requested XXXX confirm receipt of the request. On XX/XX/XXXX, I received an email from Nelnet stating that my application could not be processed because it was missing information, specifically a signature in " Section 29, page 5 ''. I contacted Nelnet to inform them that studentaid.gov indicated an electronic signature could be used and no signature was required for Nelnet to send the loan information to XXXX. Additionally I pointed out that " Section 29, on page 5 '' doesn't eve require a signature. Nelnet also seemed to indicate that I was consolidating through them. During this discussion, I explained the PSLF limited waiver specifically instructed me to follow certain instructions and use XXXX as a my loan servicer. At this time the Nelnet representative encouraged me to cancel my request and submit a new application to " clear up the confusion ''. I declined this request because doing so would eliminate any chances of possibly obtaining the {$10000.00} of forgiveness announced by the federal Department of Education due to the loans being XXXX loans. According to the Dept ED any consolidation request before XX/XX/XXXX to consolidate these FFEL loans into a new loan would be entitled to the {$10000.00} of forgiveness, any consolidation request after would be ineligible. At this time I requested that Nelnet send the loan information to XXXX. Nelnet indicated that their back office would send this information but at some point I would need to sign the application. After this discussion I contacted studentaid.gov and XXXX ( the direct loan consolidation application processor ) to confirm the signature requirements and that Nelnet was not the servicer listed on the application and that XXXX was going to be the servicer of the new direct consolidation loan. Both parties confirmed no physical signature was required, my application was completed correctly listing XXXX as the servicer and indicated they perceived the hold up to be on Nelnet 's end. On XX/XX/XXXX, I received a phone message from Nelnet instructing me to contact them regarding my consolidation request. I contacted them on XX/XX/XXXX. During this conversation Nelnet claimed that they had actually received two consolidation applications from me. One was dated XX/XX/XXXX and one was dated XX/XX/XXXX. They claimed that all payoff information for the XX/XX/XXXX request was sent to XXXX on XX/XX/XXXX. They also claimed that any communications after that date were related to the second XX/XX/XXXX consolidation request, which was the incomplete request without a signature. I believe this second request was created by Nelnet to justify their inaction on the XXXX XXXX request. I never filled out a second application, in fact I would be unable to complete one online until the first application was completed/denied ( I checked with studentaid.gov ). Nelnet also indicated that the XX/XX/XXXX request was received via postal mail an action that I certainly did not undertake. Nelnet also claimed that this second consolidation request listed them as the new loan servicer, which again is something I wouldn't have done. Nelnet also suggested that I ask them to cancel the applications and fill out a new one to clarify my intent. At this point I requested them to cancel the XX/XX/XXXX reconsolidation request since I didn't make it and didn't want Nelnet to service the loans. I specifically confirmed that only the XX/XX/XXXX reconsolidation application was being discussed and that so far as Nelnet was concerned the processing of the XX/XX/XXXX request was XXXX 's responsibility. Nelnet specifically indicated that any action taken by them regarding the XX/XX/XXXX request would not impact the XX/XX/XXXX request since their processing of that request was completed. I checked the XXXX website on XX/XX/XXXX, I noticed that they suddenly listed a " manual application '' for direct loan consolidation received on XX/XX/XXXX. I find the timing and nature of this highly suspicious because I never completed a manual application and because of the timing of discussions with Nelnet. I believe that Nelnet is fully aware of the signature requirements, limited-waiver provisions and processing requirements for consolidations and delayed action until I asked them about my status. I also believe that they illegally filled out a consolidation application without my consent or knowledge and tried to convince me to cancel my legitimate application so they could substitute one that wouldn't meet the PSLF limited waiver requirements.
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| 09/22/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Older American |
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The first parent plus loan was disbursed XX/XX/XXXX.
From XX/XX/XXXXXXXX on, I got monthly bills for {$50.00} up to {$200.00} from Great Lakes Student Loan Servicer. I made regular monthly payments, or several times I paid ahead and made additional payments.
I never was told that the loans were in deferment and I always got monthly bills.
After I applied for PSLF I found out that the payments from XX/XX/XXXXXXXX until XX/XX/XXXXXXXX won't count for PSLF because of in-school-deferment.
I feel deceived, or at-least not correctly informed by the loan servicer by sending me the bills.
I feel that at least 46 payments should be counted for PSLF for the months XX/XX/XXXXXXXX until XX/XX/XXXX.
Here is the list of payments Great Lakes had sent in XX/XX/XXXXXXXX after my request : Borrower : XXXX XXXX XXXX XXXX XXXX XXXX Account with U.S. Department Of Education ( XXXX ... ... .. ) Payment Date Payment Type Amount Applied to Principal Applied to Interest Applied to Late Charges Unpaid Principal Balance XX/XX/XXXXXXXX DISBURSEMENT {$7100.00} XX/XX/XXXXXXXX PAYMENT {$120.00} {$0.00} {$120.00} {$0.00} {$4700.00} XX/XX/XXXXXXXX DISBURSEMENT {$7100.00} {$11000.00} XX/XX/XXXXXXXX BORROWER REFUND {$50.00} {$9900.00} XX/XX/XXXX BORROWER REFUND {$200.00} {$9700.00} XX/XX/XXXXXXXX RETURN AS DISBURSE REFUND {$8.00} {$9700.00} XX/XX/XXXXXXXX BORROWER REFUND {$50.00} {$9600.00} XX/XX/XXXXXXXX RETURN AS DISBURSE REFUND {$2.00} {$9600.00} XX/XX/XXXXXXXX PAYMENT {$50.00} {$0.00} {$50.00} {$0.00} {$9600.00} XX/XX/XXXXXXXX PAYMENT {$50.00} {$0.00} {$50.00} {$0.00} {$9600.00} XX/XX/XXXXXXXX PAYMENT {$50.00} {$0.00} {$50.00} {$0.00} {$9600.00} XX/XX/XXXXXXXX PAYMENT {$50.00} {$0.00} {$50.00} {$0.00} {$9600.00} XX/XX/XXXXXXXX DISBURSEMENT {$5000.00} {$14000.00} XX/XX/XXXXXXXX BORROWER REFUND {$50.00} {$14000.00} XX/XX/XXXXXXXX RETURN AS DISBURSE REFUND {$2.00} {$14000.00} XX/XX/XXXXXXXX BORROWER REFUND {$50.00} {$14000.00} XX/XX/XXXXXXXX RETURN AS DISBURSE REFUND {$2.00} {$14000.00} XX/XX/XXXXXXXX BORROWER REFUND {$50.00} {$14000.00} XX/XX/XXXXXXXX RETURN AS DISBURSE REFUND {$2.00} {$14000.00} XX/XX/XXXXXXXX BORROWER REFUND {$180.00} {$14000.00} XX/XX/XXXXXXXX RETURN AS DISBURSE REFUND {$8.00} {$14000.00} XX/XX/XXXXXXXX BORROWER REFUND {$50.00} {$14000.00} XX/XX/XXXXXXXX RETURN AS DISBURSE REFUND {$2.00} {$14000.00} XX/XX/XXXXXXXX PAYMENT {$420.00} {$2.00} {$420.00} {$0.00} {$14000.00} XX/XX/XXXXXXXX DISBURSEMENT {$5000.00} {$19000.00} XX/XX/XXXXXXXX BORROWER REFUND {$50.00} {$19000.00} XX/XX/XXXXXXXX RETURN AS DISBURSE REFUND {$2.00} {$19000.00} XX/XX/XXXXXXXX BORROWER REFUND {$50.00} {$19000.00} XX/XX/XXXXXXXX RETURN AS DISBURSE REFUND {$2.00} {$19000.00} XX/XX/XXXXXXXX BORROWER REFUND {$50.00} {$19000.00} XX/XX/XXXXXXXX RETURN AS DISBURSE REFUND {$2.00} {$19000.00} XX/XX/XXXX BORROWER REFUND {$50.00} {$19000.00} XX/XX/XXXXXXXX RETURN AS DISBURSE REFUND {$2.00} {$19000.00} XX/XX/XXXXXXXX PAYMENT {$50.00} {$0.00} {$50.00} {$0.00} {$19000.00} XX/XX/XXXXXXXX PAYMENT {$50.00} {$0.00} {$50.00} {$0.00} {$19000.00} XX/XX/XXXXXXXX PAYMENT {$100.00} {$0.00} {$100.00} {$0.00} {$19000.00} XX/XX/XXXXXXXX PAYMENT {$100.00} {$0.00} {$100.00} {$0.00} {$19000.00} XX/XX/XXXXXXXX DISBURSEMENT {$5000.00} {$24000.00} XX/XX/XXXXXXXX BORROWER REFUND {$100.00} {$23000.00} XX/XX/XXXXXXXX RETURN AS DISBURSE REFUND {$4.00} {$23000.00} XX/XX/XXXXXXXX BORROWER REFUND {$1000.00} {$22000.00} XX/XX/XXXXXXXX RETURN AS DISBURSE REFUND {$45.00} {$22000.00} XX/XX/XXXXXXXX BORROWER REFUND {$100.00} {$22000.00} XX/XX/XXXXXXXX RETURN AS DISBURSE REFUND {$4.00} {$22000.00} XX/XX/XXXXXXXX BORROWER REFUND {$100.00} {$22000.00} XX/XX/XXXXXXXX RETURN AS DISBURSE REFUND {$4.00} {$22000.00} XX/XX/XXXX BORROWER REFUND {$100.00} {$22000.00} XX/XX/XXXX RETURN AS DISBURSE REFUND {$4.00} {$22000.00} XX/XX/XXXX PAYMENT {$100.00} {$0.00} {$100.00} {$0.00} {$22000.00} XX/XX/XXXX PAYMENT {$100.00} {$0.00} {$100.00} {$0.00} {$22000.00} XX/XX/XXXX PAYMENT {$100.00} {$0.00} {$100.00} {$0.00} {$22000.00} XX/XX/XXXX PAYMENT {$100.00} {$0.00} {$100.00} {$0.00} {$22000.00} XX/XX/XXXX PAYMENT {$100.00} {$0.00} {$100.00} {$0.00} {$22000.00} XX/XX/XXXX PAYMENT {$100.00} {$0.00} {$100.00} {$0.00} {$22000.00} XX/XX/XXXX PAYMENT {$100.00} {$0.00} {$100.00} {$0.00} {$22000.00} XX/XX/XXXX PAYMENT {$2000.00} {$360.00} {$1600.00} {$0.00} {$22000.00} XX/XX/XXXX PAYMENT {$200.00} {$110.00} {$82.00} {$0.00} {$22000.00} XX/XX/XXXX PAYMENT {$200.00} {$69.00} {$130.00} {$0.00} {$22000.00} XX/XX/XXXX PAYMENT {$200.00} {$66.00} {$130.00} {$0.00} {$21000.00} XX/XX/XXXX PAYMENT {$200.00} {$70.00} {$120.00} {$0.00} {$21000.00} XX/XX/XXXX PAYMENT {$200.00} {$67.00} {$130.00} {$0.00} {$21000.00} XX/XX/XXXX PAYMENT {$200.00} {$67.00} {$130.00} {$0.00} {$21000.00} XX/XX/XXXX PAYMENT {$200.00} {$76.00} {$120.00} {$0.00} {$21000.00} XX/XX/XXXX PAYMENT {$200.00} {$68.00} {$130.00} {$0.00} {$21000.00} XX/XX/XXXX PAYMENT {$200.00} {$73.00} {$120.00} {$0.00} {$21000.00} XX/XX/XXXX PAYMENT {$200.00} {$69.00} {$130.00} {$0.00} {$21000.00} XX/XX/XXXX PAYMENT {$2000.00} {$1900.00} {$16.00} {$0.00} {$19000.00} XX/XX/XXXX PAYMENT {$200.00} {$100.00} {$99.00} {$0.00} {$19000.00} XX/XX/XXXX PAYMENT {$200.00} {$84.00} {$110.00} {$0.00} {$19000.00} XX/XX/XXXX PAYMENT {$200.00} {$84.00} {$110.00} {$0.00} {$19000.00} XX/XX/XXXX PAYMENT {$1000.00} {$950.00} {$40.00} {$0.00} {$18000.00} XX/XX/XXXX PAYMENT {$200.00} {$130.00} {$66.00} {$0.00} {$18000.00} XX/XX/XXXX PAYMENT {$250.00} {$140.00} {$100.00} {$0.00} {$17000.00} XX/XX/XXXX CAPITALIZED INTEREST {$24.00} {$18000.00}
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| 08/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
Servicemember |
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I submitted a claim to this bureau in XXXX, XXXX. I just received a response today that my complaint has been closed. It wont let me open up a new complaint on that account. Nelnet has reported me XXXX days late on XXXX accounts. I have disputed this issue with them, and they claim that I was already XXXX days late at the time of recertification of my IDR program. I informed them that every time that I have logged into my online account, it stated that I was in the IDR plan and that no payment was due on my account until XXXX XXXXI told them this and sent pictures showing my online account. They said they updated that after receiving my IDR recertification. Which was impossible, because I had not sent it in yet. After disputing this with Nelnet and Consumer Finance, they sent a letter stating that they had used the IDR recertification that I completed through student aid.gov on XX/XX/XXXX while applying for student loan consolidation. That would be fine, but the date still had not changed and updated like they had said. I had also sent one directly to them and when I called a week later, after I had sent it on XXXX XXXX, they said that they were still processing the application and the original date online stating that my payment was not due until XX/XX/XXXX was still in there. After finally processing my application, the date changed on my online account and it now stated that my next payment was not due now until XX/XX/XXXX a year later than the original picture that I sent in showing my account and the account that they said they updated after I filled out the consolidation application on student aid.gov. This loan consolidation still has not been processed and they used that recertification immediately to say that I was already XXXX days late when completing the new recertification. Even though my online account never showed that. Im also including a picture of the date of the application completed on student aid.gov along with another full application completed that I did not consolidate with, because servicers were still waiting on guidance on how to deal with the loan consolidations of possible IDR and PSLF loan forgiveness programs and I was told to wait a little bit longer so that I didnt lose any options of possible forgiveness. So that student loan consolidation was completed on XX/XX/XXXX within a month before Nelnet claims that my recertification was set to expire and I needed a new one. Why did they not use the IDR recertification submitted with that application as well like they did in XX/XX/XXXX while claiming that I was over 90 days late on my XXXX accounts? It clearly shows in the student aid.gov site where I completed both applications and submitted them, including the use of the IRS data retrieval system. In the last 8 months, I have filled out XXXX IDR recertifications and yet they report me late, and demolishing my credit by XXXX points lower! On student aid.gov it said before I even applied for consolidation that my IDR was good until XX/XX/XXXX and I was not due for recertification, it also stated later that recertifications were being extended out and no recertifications would be due until XXXX of XXXX. All of my loans are either FFEL loans or Direct loans, of which I originally qualified for the moratoriums and the XXXX percent interest. On student aid.gov it shows XXXX percent on the loans serviced by Nelnet, but on Nelnet they say Im being charged interest and after speaking with them, not online, because that said none were due, but they told me that I was 90 days past due after I saw it on my credit report. I have not changed or done anything to even one of those loans. So they have an IDR from both of my student loan consolidation requests, and it showed not due, but now Im late? Why would they wait 90 plus days to report me late but the months prior they reported me current? Instead they reported XXXX accounts XXXX days past due in one false swoop for a whopping XXXX missed payments, without any time to react to their original claim of 30 days or 60 days past due. At least I could have straightened their records out at that point and proven that I sent in the IDR on XX/XX/XXXX before it expired in XXXX. So between the 3-4 IDR recertifications the erroneous online account information that they say they changed after receiving the application which it did not reflect that because when it did, it was a year later, the not reporting me late to the credit bureaus until what they deemed 90 days past due, and the probability that I still qualify for the moratorium on my accounts, I just want my credit report updated to show no missed payments, current and a history of no missed payments like it was before this situation took place and they hit me with XXXX missed payments on the XXXX accounts. This is the right thing to do. Even if they could explain one of the situations, they cant explain all of them. I just want them to fix the mistakes that they made reporting me as delinquent, abd make me current. I am current with them now, but my credit report needs to reflect the corrected information. No one seems to actually investigate the situation or the proof that I have enclosed and they just keep giving me blanket responses that are riddled with errors and misinformation. Thanks for your time and consideration involving this very important matter and hopefully we can fix it. Im downloading the pictures and information that I have proving their claim to be incorrect and proving mine to be correct. Even if they could explain one issue, there is no explanation for all of them.
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| 05/17/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In early XX/XX/XXXX, XXXX XXXX XXXX notified me that they were going to transfer my account to XXXX XXXX XXXX by XX/XX/XXXX. I waited until auto payment was made on XX/XX/XXXX to check my balance of the loan. The XXXX XXXX XXXX website stated the amount of {$19000.00}. On XX/XX/XXXX, I wanted to make a payment towards the principle amount so I called a XXXX XXXX XXXX. The rep helped me set up my online account, the balance stated was {$19000.00} ( as of XXXX XXXX PDT ), which was much higher than expected. I asked the rep if there was a fee applied, and she said " no. '' I then asked what the loan interest amount should be for just 1 week and 1 day. She told me the interest should be {$8.00}. I then calculated and told the rep that the balance should state {$19000.00} instead, and asked her why I was being charged an extra {$30.00}. I asked to speak to a manager, and spoke to a XXXX. She did not give me an ID number. I explained the issue, and she said she would " request an investigation. '' I asked XXXX to send me proof of this investigation by email. From XXXX 's actions, I doubted that they were going to do a thorough investigation, and asked what I could do if I disagreed with the outcome, since there was no transparency. I proceeded to make the payment of {$490.00} to be applied to my principle and interest for proof of this conversation. I then called XXXX XXXX XXXX, but there recorded message said they could no longer help me. I tried several times, and the same thing happened where the call was disconnected. I could not login into their website either. Therefore I called the general offices of XXXX and spoke to a rep named XXXX ( ID # XXXX ). She listened to my situation and filed a complaint on my behalf regarding the Student Loan. She also gave me a case ID # XXXX. XXXX said she was going to escalate my case and request " reconciliation. '' Then I called XXXX and spoke to XXXX. She emailed XXXX to get back to me with a case ID number. XXXX called back at XXXX PDT to tell me there was no case ID number and no email confirming the request of this research. She was quite surprised when I told her I contacted XXXX " already. '' When I pressed her on the process of this " research. '' She told me that the research starts with a request, and is sent over to another department at XXXX XXXX, and that department will reach out to XXXX. I told her that the amount that I have can easily be pulled up by requesting login logs and the pull up the balance from that date and time. Then I checked my my balance of the account, which did not reflect the payment I made earlier that day, in the amount of {$19000.00}, but does reflect the daily interest. In any case, I asked XXXX to call me back in a week to tell me the status. After a week from not hearing from XXXX XXXX, I called them on XX/XX/XXXX, XXXX PDT. She said she requested the review for the amount of {$19000.00}. I told her that was the wrong amount and that it was approximately {$10.00} under, and the amount is {$19000.00}. Then she disagreed with me again and told me to wait another week. I then called XXXX on XX/XX/XXXX at XXXX PDT and spoke to XXXX ( ID # XXXX ) who gathered my account number and federal identification number. He could not find the case, but spoke to his supervisor XXXX. She tried calling their department, well within their office hours of XXXX. She tried twice, but could not reach them. She made a note on my account/case. She also said she reached out to XXXX, the former rep, who was located in TX, but could not reach her. On XX/XX/XXXX, XXXX from XXXX XXXX called and left a message. The transcript on my XXXX reads, " Hello this message is for and this is XXXX with ______ XXXX just giving you a call back um we did hear back from XXXX about the balance and cording to them the information ______ sent to us is correct in our system and tried to the account over to us if you have any further questions you can give us a call back here at XXXX we are open Monday through Friday from XXXX XXXX till XXXX XXXX central standard time thank you ... '' This is not a fair resolution for a Student who reduced her Loan 40 %. I called the Department of Education as well as XXXX 's financial aid, and they both told me they do n't have leverage with these loans. I disagree with this research because I have not been able to contact anyone from XXXX XXXX XXXX. I would like to see the paperwork and email transactions to this investigation ( any screenshots, log files, etc. ) If they look in my log files, I am sure that they can see how many times I logged in or made extra payments to reduce the principle balance of my loans. Also, on their website, they should have the term rates reflected because when I took out my loan from XXXX, the rate should be prime minus 1 %. I still have my letter dated back in XX/XX/XXXX. I would also like to file an appeal with XXXX on this research and have them reconcile my account by removing the extra {$30.00} that was applied to my account. I also would like XXXX XXXX to be more transaparent with their correspondence to borrowers by sending email or letter confirmations instead of just calling. Just today, XX/XX/XXXX, XXXX XXXX called to tell me about a mistake they made about loans being transferred from XXXX rather than XXXX. The rep sounded like she was trying to verbally update my information. I requested her to send me an email and letter because all of these transactions are by phone, recordings that they have but I do n't have access to. This is a sneaky practice.
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| 04/17/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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|
Web |
Servicemember |
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Reference previous compliant XXXX closed by CFPB before my response sent to Company. I requested a detail of the interest charges Nelnet has placed on my account. They did not provide an accurate or exact detail of interest charges found on their monthly statement. I have asked for year-to-date interest charges per detail of Rule Making, Interactive Bureau Regulations, 12 CFR Part 1026 ( Regulation Z ), SS1026.7 Periodic Statement, ( b ) ( 6 ) Charges Imposed, which states : Total Interest, must be disclosed for the statement period and calendar year to date, using a format substantially similar to Sample G-18 ( A ) in appendix G to this part. I can not determine the year to date interest Nelnet charges to my account by viewing their monthly billing statement. Nelnet indicates they will not provide the interest charge detail for me to determine the interest charges based on their explanation of accounts that are accumulating interest, and synchronization/non-synchronization of these accounts. Nelnet does not provide a simplistic statement, but rather a confusing statement that is not easily understood. I have asked them to disclose to me the interest I have paid from XX/XX/XXXX to present day. Using their formula, the amount of interest charged in a given month is more than the monthly interest charge of a 10 % annual periodic rate. I can not determine the amount of interest Nelnet has charged by viewing their statement or using their formula or the listed daily interest charge indicated on their statement. It does not match the APR on any given month since XX/XX/XXXX. This concerns me, as the charges do not compute per the detail given in their statement.
PREVIOUS COMPLAINT Received Nelnet Monthly Statement in XXXX detailing XXXX interest charges. NELNET, Nelnet.com, XXXX XXXX XXXX, XXXX, XXXX XXXX, XXXX, XXXX The interest charged on XXXX statement was {$260.00}. The daily interest rate is 0.02739726 % ( 10 % APR ). This rate was applied to an approximate balance of {$23000.00}. The daily interest rate equals approximately {$6.00} ( as indicated on the XXXX statement ). When multiplying the daily interest rate of {$6.00} by 31 days ( 31 days in XXXX ) the maximum amount of interest that could be charged based on the balance due, would be {$200.00}. This is the approximate amount I have been charged in past months, based on the payment schedule I have with Nelnet. The amount of interest charged as indicated on the XXXX statement : {$260.00} ; minus {$200.00} ( normal interest charge at $ XXXXday ) equals {$66.00} more interest than the annual interest rate supports. I contacted Nelnet on three occasions, once by phone ( evening of XX/XX/XXXX ) and twice by email ( XX/XX/XXXX and XX/XX/XXXX ). In a lengthy conversation, the representative put me on hold several times as she consulted with her manager to help resolve this issue. When Nelnet could not resolve it, Nelnet indicated they would send me detail regarding the interest charges, to my email. Nelnet has not provided the detail. When Nelnet replied to my email inquiries, Nelnet gave me the formula to calculate the interest, however, using their formula, it does not support the amount of interest I have been charged. When dividing the amount of interest charged in XXXX ( {$260.00} ) by 31 days ( XXXX interest charges ) this equals $ XXXX/da, $ XXXX/day more than what the statement indicates the daily interest should be ( $ XXXX/day ). I am unable to receive a direct response from Nelnet which will look in to this specific occurrence, as Nelnet continues to give canned responses to the apparent interest overcharge. In addition to the overcharge, I reduced my balance due during the month of XXXX and XXXX to the current amount of {$2800.00} ( a balance reduction of {$21000.00} ) which would tend to indicate an interest cost reduction, however, the interest charges increased as my balance decreased. The interest overcharge is easily understood by looking at the XXXX statement and noting the considerable reduction to my balance due. The interest charges should have been reduced rather than increasing approximately 33 %. Nelnets interest calculation response : The interest on your student loan ( s ) is calculated using the daily simple interest method. Your interest accrues at a daily rate based on the principal balance and interest rate of your loan ( s ) .To calculate how much interest has accrued on your account since your last payment or since the interest was last satisfied, do the following : 1 ) Multiply the principal balance by the interest rate ( i.e. {$10000.00} x XXXX08 = {$800.00} ) 2 ) Divide this amount by XXXX, which is the number of days per year ( i.e. {$800.00} / XXXX = {$2.00} ) 3 ) Multiply the daily rate by the number of days since your last payment or since the interest was last satisfied ( i.e. {$2.00} x 5 = {$10.00} ) 4 ) This is the amount of interest that has accrued on your account. Please note that when a payment is received it is first applied to any fees ( if applicable ), then to accrued interest and finally to principal. Since your interest accrues at a daily rate based on your principal and interest rate, we are unable to provide you with an amortization schedule. Please refer to your repayment schedule for detailed information regarding your repayment term. Please be aware, if your account is on an Income Driven Repayment plan your payment will be applied to accrued interest first, then fees ( if applicable ), and then to principal.
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| 03/18/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
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In summary this complaint is about a payment for {$56000.00} that I sent to XXXX XXXX, a division of Nelnet , Inc. to fully payoff my consolidated student loans. The problem is very simple. XXXX XXXX still has not credited my account for this payment even though I have supplied them with documentation proving that the check had cleared my attorney 's XXXX account, and that the check was received and processed by XXXX XXXX and their parent company, Nelnet , Inc. over a week ago. The specific details of this complaint are as follows : 1. On XX/XX/XXXX, my attorney mailed a check for {$56000.00} to XXXX XXXX, a division of Nelnet , Inc. to pay my loan with XXXX in full. The loan was originated with XXXX, but unfortunately, is serviced by XXXX XXXX. The {$56000.00} was funded with the proceeds of a mortgage refinance, which is why the funds were disbursed from my Attorney 's XXXX account.
2. By XX/XX/XXXX I noticed that XXXX XXXX still had not credited my account, which concerned me, as two other creditors that were paid off from my mortgage refinance had already credited my accounts by XX/XX/XXXX
3.On XX/XX/XXXX I contacted XXXX XXXX for the first time to determine if they had received the check. I was advised by an associate in their Customer Service Department that they had no record of having received the check. But that I shouldn't worry because processing can take 7-10 days.
4. 0n XX/XX/XXXX I again accessed my XXXX account online to determine whether or not my account had been credited. It still had not been credited, a full nine days after payment had been sent.
5. Out of extreme concern at this point that these funds had been misapplied, or worse, misappropriated, I contacted my attorney on XX/XX/XXXX to determine the status of the check. My attorney confirmed that the check had in fact be paid. It had cleared their account on XX/XX/XXXX.
6. Immediately after receiving this information, I contacted XXXX XXXX again on XX/XX/XXXX and communicated to them that the check had in fact been paid.
7. The representative maintained that XXXX XXXX had no record of having received the check. This horrified me, because the amount represented a full annual salary for me.
8. Being somewhat familiar with how payment processing facilities work due to my husbands career as a XXXX XXXX XXXX, I asked the representative if their payment processing facility or " lock box facility '' captures and maintains images of all checks that they receive and process. The representative confirmed that they did perform that function. So this seemed like a simple fix. I asked if XXXX could obtain a copy of the check from their records to find out where it had been misapplied, so that the error could be corrected, and my account properly credited.
9. I was shocked at the response I received. The representative told me that XXXX could not and would not do that. That for the error to be corrected, I had to supply a copy of the paid check.
10. On XX/XX/XXXX, I contacted my attorney again to advise them of my need to obtain a copy of the paid check. They could not believe what I was dealing with at XXXX and were able to provide me with a copy of the paid check - front and back that showed the check was endorsed by Nelnet , Inc. - the parent company of XXXX XXXX back on XX/XX/XXXX.
11. I forwarded this indisputable evidence of payment to XXXX XXXX via an email containing a PDF image of the check to XXXX XXXX, an " Advisor '' within the XXXX XXXX Contact center, early in the morning on XX/XX/XXXX. Within this email I advised XXXX XXXX that now that I had provided them with clear proof that I had made a payment of {$56000.00}, and that XXXX had received and processed the payment, that I expected my account to be immediately credited.
12. Much to my dismay, the response I received from XXXX XXXX via email indicated only that she had received that documentation I forwarded, and that she would forward it to another department for review. They STILL refused to credit my account.
13. So in summary, as of XX/XX/XXXX, a {$56000.00} payment that I mortgaged my house to make, that XXXX XXXX received and processed on XX/XX/XXXX, STILL has not been credited to my account even after I supplied their representatives with proof of payment which I will happily provide to the CFPB.
14. I don't feel any further investigation is required by XXXX XXXX. I supplied them with indisputable proof that I made this payment, that they processed this payment, and that their company received funds for this payment.
15. I should not have to wait for XXXX XXXX to conduct an internal investigation to recover these funds that they clearly misapplied or misposted before my account is properly credited for this payment and backdated to XX/XX/XXXX. I don't care if they have to debit their accounts receivable ledger, but my account needs to be immediately credited at this point.
16. I would like to note, that the lack of concern that XXXX XXXX has displayed in resolving a serious problem that they created through an apparent processing error disgusts me. This has caused me a great deal of stress and mental anguish. I haven't slept in a week because this is causing me so much stress, and quite frankly, they don't seem to care. They display no sense of urgency to resolve this matter. In fact, they act as if these types of processing errors are rather routine.
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| 08/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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|
Web |
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I am trying to get my finances in order so that I can get approved for a home loan in the future and I have spoken with my servicer Nelnet multiple times to try and see what repayment plan would be best for getting my monthly payments lowered. I recertified last time for income based repayment plan last time and initially got a response that it was not approved even though I was previously on it. Subsequent I received an email that it was reopened and approved but I noticed that a couple of the loan groups were put into a Revised Pay as you earn plan, so I called Nelnet back. It didnt really make sense to me but they told me it was still Income based repayment, just a different type. I have been paying my loans during Covid so I asked when they reported to the credit bureaus and the guy I spoke with said they wouldnt unless it was negative. I challenged that and he agreed that if it was a positive reporting theyd report it. I think they shouldnt have to be corrected. But my problem is twofold. In order to eventually qualify for a home loan my monthly payments need to lower and that is only an option ( MAYBE ) if I consolidate ; which comes with its own risks and lack of benefits. I am not interested in consolidating in case I later need to change my status. For home loans as you know, they do not accept {$0.00} due for student loans, they use a percentage of the whole balance which makes my DTI too high. I understand that this is my responsibility because I signed a loan agreement but at the time I was young, a single mother and it was following a recession where jobs for someone with little experience was hard to find. In addition, since the federal government subsidizes a lot of loans, high education institutions are not picky about who they approve loans for and in fact recruit in high school, persuading young people that college comes with a payoff. It doesnt. Instead, it traps young people into poverty. It limits a whole generation like me from qualifying for a loans because of the varying protections and terms of different types of loans. Its predatory lending at the highest level. The CFPB should be aware of this. What I need is leverage or flexibility in how debt is calculated. Owing XXXX while poor might sound good to someone unaware, and if I hadnt done my independent research I would be unaware, but peeing XXXX with the ability to pause payments during hardship will wreak havoc on your eligibility moving forward. I am low income and I can afford a low payment every month ( in fact I have been making larger payments ) but that option will restrict you from the benefits of XXXX payments IBR plan. Why should a borrower be forced to consolidate loans in order to have the same flexibility as those who dont pay? Its unfair and Id say abusive. High education institutions do not pull you in and clearly warn potential students about how this will affect your ability to get housing in the future. They prey on young people who are desperate, not fully matured or able to repay. They dont even look at ability to repay. Thats one part of predatory lending practices and for some reason it doesnt apply to student loans. Colleges pair you up with student advisors who have no understanding. And just how banks or other lenders are audited, how are student lenders audited? They try to clean it up after the fact but that is not protecting borrowers. It would be beneficial for lending to be consistent across the board. It would be beneficial for every year in school, students had to revisit the terms they sign and look at ability to repay. It would be beneficial if as the government subsidizes loans, it doesnt trap people into poverty who are following the influence of those representing the institutions that make money of loans. Secondly, since I have been paying on my loans during the pandemic, it would be nice if those payments counted towards the 20 years of repayment requirement for forgiveness. I have called my servicer multiple times over the last year to ask them about this and they say the 20 years will resume after the Covid deferment ends. I ask if they can take me out of it and they can not? It doesnt seem right. It is as if they wont count it because the government decided to pause interest and therefore borrowers have to wait for the government to change policies. This is bad all around and its not right that the government, with institutions that reap a mutual benefit, gets to make policy that results in this delay, pretend like they are helping borrowers when in reality, they are not counting this as a repayment period because they are not collecting interest on predatory loans that almost coerced a whole generation into getting. These practices would not be allowed on credit cards, mortgages, personal loans, etc., but it is okay for student loans for some reason. My complaint to summarize is that time in repayment should include time during Covid and student loan repayment terms should be clearer and more flexible as it relates to monthly debt obligations. It should not be XXXX ( XXXX dollar-IBR/IDR ) or the other ( consolidate ) choice. Please give student loan borrowers who were likely coerced into thinking college was necessary and not made clearly aware of the impacts of the terms in the future a chance. Thank you!
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| 02/05/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Dear DEPTEDNELNET, Violation of the law. Pursuant 15 USC 1681a 2 ( A ) ( i ). Delete these accounts or remove the late payments to protect your company from lawsuits.
Accounts numbers : XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX.
NOTICE TO PRINCIPAL IS NOTICE TO AGENT NOTICE TO AGENT IS NOTICE TO PRINCIPAL To Whom It May Concern : I recently received a copy of my XXXX, XXXX XXXX XXXX consumer report, and I noticed you, DEPT OF ED / NELNET, are reporting my transactions and experiences specifically late payments that you have posted on my consumer report : Your company is in clear violation of the law. Pursuant 15 USC 1681a 2 ( A ) ( i ) EXCLUSIONS- Except as provided in paragraph ( 3 ), the term consumer report does not include ( A ) subject to section 1681s3 of this title, any ( i ) a report containing information solely as to transactions or experiences between the consumer and the person making the report ; THE LAW CLEARLY STATES : Transactions between the consumer ( ME ) and the person ( YOU ) DEPT OF ED / NELNET Making the report is NOT INCLUDED on my Consumer report!
Late payment is a transactional history, My HISTORY with your company. CONGRESS clearly states that the reporting of Transactions or experiences between the CONSUMER and the PERSON making the report is not included in the consumer reports!
YOU HAVE VIOLATED THE FCRA 15USC 1681a 2Ai by reporting this transaction or experience on my consumer which CONGRESS clearly states IS NOT included on my CONSUMER REPORTS.
You have XXXX calendar days to update my Transaction/Payment history and DELETE all late payments from the accounts listed in this letter and all accounts listed on my credit reports from your company.
You are hereby PUT ON NOTICE that the reporting of my transactions or experiences with your company to the consumer reporting agencies is a DIRECT VIOLATION of the Fair Credit Reporting Act 15 USC 1681a 2 Ai and this constitutes inaccurate reporting.
Furthermore, pursuant to 15 USC 1681 S-2 15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies ( a ) Duty of furnishers of information to provide accurate information Prohibition ( A ) Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Duty : a moral or legal obligation ; a responsibility Accurate : correct in all details ; exact.
Prohibition : a law or regulation forbidding something You have been notified that you are reporting inaccurate information to the consumer reporting agencies.
As outlined in 15 USC 1681a 2Ai Congress specifically says transaction or experiences with the Consumer ( me ) and the person DEPT OF ED / NELNET making the report is not included in my consumer report. Without a shadow of a doubt, you now know that the information you are reporting is in fact in violation of this law and you have provided this information to my consumer reports multiple times.
DEPT OF ED / NELNET Ignorance of the law is no excuse!
15 U.S. Code 1681s2 ( a ) Duty of furnishers of information to provide accurate information Prohibition ( B ) Reporting information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate ; and ( ii ) the information is, in fact, inaccurate.
In conclusion, I have shown you and you have been put on notice that you are reporting inaccurate information. The information is, in fact, inaccurate.
The continued reporting of this inaccurate information is a clear violation of Law 15 USC 1681 s-2 of your responsibilities as a furnisher of information.
You have caused me and my family severe harm due to your negligence and inaccurate reporting. This is a final opportunity to Cure and DELETE these Erroneous, inaccurate accounts from my Consumer report.
DEPT OF ED / NELNET. DO NOT SEND ME ANY CORRESPONDENCES IN REGARD TO THIS NOTICE UNLESS IT IS TO CONFIRM THAT YOU ARE COMPLYING WITH THE APPLICABLE LAW and you have DELETED THE TRANSACTIONS or EXPERIENCES THAT YOU HAVE REPORTED AS LATE to the CONSUMER REPORTING AGENCIES.
YOU HAVE 10 CALENDAR DAYS FROM THE RECEIPT OF THIS NOTICE TO DELETE THE TRANSACTIONS FROM MY CONSUMER REPORT AND SEND OUT A NOTICE THAT SAID TRANSACTION WAS IN FACT DELETED FROM MY CONSUMER REPORTS.
Failure to respond satisfactorily with the deletion of the above Transaction/Late Payments, will result in legal actions being taken against your company, for which I will also be seeking Actual Damages as a result of your failure to comply with the law and the sections of the Fair Credit Reporting Act for the following violations : Any Actual Damages Defamation of Character Negligent Non-Compliance Civil Liability Mental Anguish Fair Credit Reporting Act 15USC 1681 violations for willful noncompliance - 616. Civil liability for willful noncompliance [ 15 U.S.C. 1681n ] Best regards, Your Name
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| 05/07/2019 |
Yes |
- Debt collection
- Federal student loan debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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Please attach to complaint ID XXXX, I found additional documentation to support my complaint.
I would like to add to my complaint and ask for a formal investigation into the accounting and collection practices of Nelnet ( Loan account number XXXX ) and XXXX XXXX XXXX.
In XXXX I defaulted on my student loans ( see doc # 1 included ) due to my husband being out of work while receiving treatments for XXXX, which he has since passed away from after a long 10 year battle. While in default I was harassed and treated unfairly by one of the Private Collection Agencies hired by the US Department of Education. This agency was XXXX XXXX XXXX XXXX, who is listed in the Office of Inspector Generals audit report from XXXX of XXXX. I do believe the harassment I received was intentional and malicious because they believed they could treat me this way as I was a woman. I did not have the wherewithal needed to fight this type of collection tactics since I was the sole support to my family as my husband was fighting for his life.
After months of harassing calls at work and home, I made an agreement ( see doc # 2 notes from harassing calls ) with XXXX to participate in the FFELP Loan Rehabilitation Program ( see doc # 3 for agreement ). I was concerned and worried what might be done if I did not comply with their demands. The threatening calls were so intense I made the agreement even though our financial situation had not improved and my husbands XXXX had XXXX. I was in dire need of help and did not have anywhere to turn. I started making payments in XXXX of XXXX. Please see enclosed document for agreement.
In XXXX of XXXX my student loan was rehabilitated and purchased by XXXX XXXX on XX/XX/XXXX ( see doc # 4 ). When looking over my loan amounts they did not match. XXXX document states I owed {$75000.00} on XX/XX/XXXX and Nelnet shows my loan balance as {$73000.00}. Enclosed are both of these documents for you to review. On XX/XX/XXXX I had to dispute the 18.50 % collection fee XXXX tried to charge me, which I never agreed to. Please see enclosed document # 5 ( 4 pgs ) and fax report showing it was sent. I do show on my Nelnet print off a credit of {$13000.00} which I am assuming was the fee they tried to charge me. This is a guess on my part as I never received any documentation stating this. I have not been able to find where the {$6500.00} in payments I made to XXXX was applied to my loan balance. As you will see Nelnet does not provide an amortization of my loan payments and balance ( see doc # 6 5pgs ). How can this be acceptable and/or legal to not provide this to a consumer?
This leads me to my second complaint I need assistance with how all my payments for the last 7 years have all went to interest. I have enclosed my payment history ( doc # 6 ) from Nelnet to show from XXXX, XXXX to XXXX, XXXX I have paid {$39000.00} and this entire amount has went to interest only. I work in the financial industry and this can not be fair and appears to be highly deceptive in their lending practices.
I called XXXX on the evening of Tuesday, XX/XX/XXXX and asked if they could explain this to me. After over an hour on the phone, I asked for all of my documents to be sent to me so I could investigate and file a complaint against them. I explained I wanted all the documents showing all the fees and interest charged since XXXX. Please note after my call ( and only after my call ) to XXXX my XXXX payment does show {$130.00} to principle. Again very confusing!
I took responsibility for my loans and wanted to pay back what I owed and worked with the collection agency to get it rehabilitated. In my call on Tuesday night, XX/XX/XXXX, I asked for copies all the fees and interest I was charged when I was in default and where does it show the {$6500.00} in payments was applied in XXXX. I was instructed Nelnet will only release this information if I get a subpoena. How can this be legal to ask borrowers to pay for fees and interest that were not disclosed to them and no documentation will be provided without court documents.
I graduated from the University XXXX XXXX at XXXX in summer of XXXX with a loan debt and promissory note for {$33000.00}. I deferred my student loan for 5 years after graduating as my income would not cover my loan payment at that time. I did a consolidation in XXXX with my payments starting in XXXX with my new consolidated loan balance of {$42000.00}. If you look at my history I have paid on this loan since XXXX of XXXX with payments over the last 17 years adding up to {$90000.00}. I have paid approximately 3 times what my original loan was back in XXXX. As you can see on my statement XXXX claims I still owe {$63000.00}. This would total {$150000.00} ( 5 times my original loan ) and that does not even include additional interest on the {$63000.00} they say I still owe. How can this be fair and legal? I have more than paid this loan in full and it should reflect this.
I am looking for help or guidance in dealing with these deceptive practices and what legal rights I have. If needed I will contact a lawyer to file a case and to request a subpoena to view the documents from the collection agency as I believe they will show illegal activity being done by this agency and lender.
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| 02/05/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Dear DEPTEDNELNET, Violation of the law. Pursuant 15 USC 1681a 2 ( A ) ( i ). Delete these accounts or remove the late payments to protect your company from lawsuits.
Accounts numbers : XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX.
NOTICE TO PRINCIPAL IS NOTICE TO AGENT NOTICE TO AGENT IS NOTICE TO PRINCIPAL To Whom It May Concern : I recently received a copy of my XXXX, XXXX XXXX XXXX XXXX report, and I noticed you, DEPT OF ED / NELNET, are reporting my transactions and experiences specifically late payments that you have posted on my consumer report : Your company is in clear violation of the law. Pursuant 15 USC 1681a 2 ( A ) ( i ) EXCLUSIONS- Except as provided in paragraph ( 3 ), the term consumer report does not include ( A ) subject to section 1681s3 of this title, any ( i ) a report containing information solely as to transactions or experiences between the consumer and the person making the report ; THE LAW CLEARLY STATES : Transactions between the consumer ( ME ) and the person ( YOU ) DEPT OF ED / NELNET Making the report is NOT INCLUDED on my Consumer report!
Late payment is a transactional history, My HISTORY with your company. CONGRESS clearly states that the reporting of Transactions or experiences between the CONSUMER and the PERSON making the report is not included in the consumer reports!
YOU HAVE VIOLATED THE FCRA 15USC 1681a 2Ai by reporting this transaction or experience on my consumer which CONGRESS clearly states IS NOT included on my CONSUMER REPORTS.
You have 10 calendar days to update my Transaction/Payment history and DELETE all late payments from the accounts listed in this letter and all accounts listed on my credit reports from your company.
You are hereby PUT ON NOTICE that the reporting of my transactions or experiences with your company to the consumer reporting agencies is a DIRECT VIOLATION of the Fair Credit Reporting Act 15 USC 1681a 2 Ai and this constitutes inaccurate reporting.
Furthermore, pursuant to 15 USC 1681 S-2 15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies ( a ) Duty of furnishers of information to provide accurate information Prohibition ( A ) Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Duty : a moral or legal obligation ; a responsibility Accurate : correct in all details ; exact.
Prohibition : a law or regulation forbidding something You have been notified that you are reporting inaccurate information to the consumer reporting agencies.
As outlined in 15 USC 1681a 2Ai Congress specifically says transaction or experiences with the Consumer ( me ) and the person DEPT OF ED / NELNET making the report is not included in my consumer report. Without a shadow of a doubt, you now know that the information you are reporting is in fact in violation of this law and you have provided this information to my consumer reports multiple times.
DEPT OF ED / NELNET Ignorance of the law is no excuse!
15 U.S. Code 1681s2 ( a ) Duty of furnishers of information to provide accurate information Prohibition ( B ) Reporting information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate ; and ( ii ) the information is, in fact, inaccurate.
In conclusion, I have shown you and you have been put on notice that you are reporting inaccurate information. The information is, in fact, inaccurate.
The continued reporting of this inaccurate information is a clear violation of Law 15 USC 1681 s-2 of your responsibilities as a furnisher of information.
You have caused me and my family severe harm due to your negligence and inaccurate reporting. This is a final opportunity to Cure and DELETE these Erroneous, inaccurate accounts from my Consumer report.
DEPT OF ED / NELNET. DO NOT SEND ME ANY CORRESPONDENCES IN REGARD TO THIS NOTICE UNLESS IT IS TO CONFIRM THAT YOU ARE COMPLYING WITH THE APPLICABLE LAW and you have DELETED THE TRANSACTIONS or EXPERIENCES THAT YOU HAVE REPORTED AS LATE to the CONSUMER REPORTING AGENCIES.
YOU HAVE 10 CALENDAR DAYS FROM THE RECEIPT OF THIS NOTICE TO DELETE THE TRANSACTIONS FROM MY CONSUMER REPORT AND SEND OUT A NOTICE THAT SAID TRANSACTION WAS IN FACT DELETED FROM MY CONSUMER REPORTS.
Failure to respond satisfactorily with the deletion of the above Transaction/Late Payments, will result in legal actions being taken against your company, for which I will also be seeking Actual Damages as a result of your failure to comply with the law and the sections of the Fair Credit Reporting Act for the following violations : Any Actual Damages Defamation of Character Negligent Non-Compliance Civil Liability Mental Anguish Fair Credit Reporting Act 15USC 1681 violations for willful noncompliance - 616. Civil liability for willful noncompliance [ 15 U.S.C. 1681n ] Best regards, Your Name
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| 12/19/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
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The party submitting this complaint is Borrower-Spouse B for purposes of protection of personal information.
The Loan Service Provider ( LSP ) has unilaterally XXXX a fictitious legal framework over Borrower-Spouse Bs financial responsibilities by applying an erroneous limited co-signer repayment liability framework, despite the terms of the Master Promissory Note ( MPN or contract ) expressly stipulating a joint Spousal Consolidation Loan ( SCL ) meant to create a unified contractual recognition of co-borrowers, derived from Borrower-Spouse Bs and Borrower-Spouse As individually-borrowed loans.
By unilaterally transferring his role to one of co-signer of a regular consolidation loan, the LSP has not only prevented Borrower-Spouse B from equally accessing the rights and benefits available to co-borrowers under the terms of the joint contract he did sign, but they have also imposed the limitations and full financial and legal burden for an individual loan he did not sign.
The LSP has thusly denied or prevented Borrower-Spouse B from acting in any way equal to Borrower-Spouse A under the terms of this spousal loan, at the same time that they constantly and exclusively refer to a MPN for a joint SCL that was approved without any loans for Borrower-Spouse B.
Borrower-Spouse B has attempted to have himself released from this loan because of his lack of legal consideration, but XXXX, XXXX XXXX XXXX, XXXX. ( doing business as XXXX XXXX XXXX ), and now Nelnet ( all LSPs are treated as a single entity under the terms of transference ) have all denied this request.
The signed MPN does not contain a section for a voluntary co-signor, as it was meant to provide for the consolidation of loans held by two separate but married borrowers. A loan consolidation form for a single individual with a co-signor was not submitted, although it was an available option at the time.
In Section B. Spouse Information, the form expressly states Only complete this section if your spouse has eligible loans and you both wish to consolidate jointly. If you complete Section B, also include your spouses loan ( s ) in section D.1 and D.2. Your spouse must also sign and date item 38 in Section G.
Section F of the MPN also provides for treating both signatories to the contract as a single unit. Section F further states, If I am applying jointly with my spouse, I further understand that my Federal Consolidation Loan will be fully discharged only if both of us qualify for discharge, and may be partially discharged if only one of us qualifies for discharge.
The signed MPN was used specifically for consolidating loans held by both parties in a marriage, and specifically states that the spouses information was to be filled in only if the spouses loan information was included in part D of the application. The MPN was approved without any of the financial consideration due Borrower-Spouse B, but he has since been held financially and legally liable for the full amount that exclusively reflects Borrower-Spouse As prior loans.
On XX/XX/2017, Borrower-Spouse A unilaterally, and without consulting with or informing Borrower-Spouse B, requested a change in the repayment terms. The change was processed by the LSP without consulting or seeking consent from Borrower-Spouse B. In a prior CFPB case requesting release, the LSP did not address the issue of their own recognition of the fault in the MPN that had them treating Borrower-Spouse B as a mere co-signor instead of an equal borrower. Instead, they addressed his request to be released by stating that Borrower-Spouse B 's and Borrower-Spouse As change in marital status does not affect his individual liability under the terms of the very same contract they are not honoring.
Borrower-Spouse B never alleged or argued that the divorce between him and Borrower-Spouse A should relieve him of any contractual duties. The divorce was mentioned to explain the court-ordered context of his being the sole payee over the history of the loan, and the fact that, despite the joint aspect of the loan, Borrower-Spouse B is denied access to or otherwise prevented, by both the LSP and Borrower-Spouse A, from accessing financial legal protection tools and resources, in addition to rights and benefits such as filing income tax deductions for the loan payments he has exclusively made ( Borrower-Spouse A has unlawfully claimed this deduction totaling nearly {$4000.00} to date because Borrower-Spouse B has been denied the information necessary to file ).
The LSP denied Borrower-Spouse B his rights under any possible joint loan when they changed the terms of repayment without consulting with him or seeking his consent, and while they continue to deny him full access to the account, including disclosure documents and other communications. While the unilateral change in repayment terms has already been addressed and reverted, the conditions under which the provider permitted this and took action upon it remain and continue to be legally and functionally contrary to the signers intent and consent. The LSP continues to deny the fault in the MPN, imposing unilateral terms from a contract that does not exist.
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| 10/02/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In XXXX, some of my federal student loans were serviced by Nelnet , Inc. ( account # xxxxxxxxx ), and some of them were serviced by XXXX XXXX XXXX XXXX XXXX ( account # xxxxxxxx ). I used forbearance time when I needed to, but not always with both servicers at the same time. Thus, I had significantly more forbearance time remaining on my Nelnet serviced loans than I had on my XXXX XXXX serviced loans..
In XX/XX/XXXX, Nelnet acquired the loans previously serviced by XXXX XXXX. On XX/XX/XXXX, I called Nelnet to find out how this would affect me. I was told that all of my loan terms would remain the same. The only change was that my payments would now all go to Nelnet. I was given the amount of forbearance time left on the loans originally held by Nelnet ( called xxxxxx in their system ) as compared to the lower amount of forbearance time left on the newly acquired loans ( called xxxxxx in their system )..
In XX/XX/XXXX, I used up the last of the forbearance time on the acquired loans : xxxx. I still had 25 months of forbearance time left on the original loans : xxxxx. Thus, for my XX/XX/XXXXbill, the acquired loans were no longer in forbearance, and forbearance time was only applied to the original loans : xxxxx. This was expected, as I have always made sure to ask the Nelnet representatives to tell me the remaining forbearance time available for all of my loans, every time I have used forbearance. Not once in the last 2 years has a representative told me that the disparity between forbearance time left on my loans might become an issue..
In XX/XX/XXXX, the forbearance on original loans xxxxx was removed, my bill backdated, and the amount past due skyrocketed upwards. Apparently Nelnet has a policy in place to block the usage of remaining forbearance time on originally held loans if the forbearance time on acquired loans has been used up. Many phone calls all end up with the same answer, it is policy..
On xxxxxxxI filed a complaint with the ombudsman : case # xxxxxxxx..
On XX/XX/XXXX, Nelnet respond by contacting me to explain their policy. I told them that I needed a solution. I told them that I needed to know what I needed to do in order to use my remaining forbearance time. Nelnets representative, xxxxxx, was able to tell me that the available forbearance time on xxxxx is still xx months, but the only way to access it is to pay off the acquired loans xxxxxx in full over $ xxk..
I called the ombudsman back that same day and my case was escalated. I was told to wait 7-10 business days for further contact from Nelnet..
At the end of the 10th business day xxxxxxx I called the ombudsman back to report that Nelnet had failed to provide any further response. The ombudsman representative said that she had heard of this forbearance problem before, the ombudsman office had researched it on a previous complaint, and that they been hit by the same it is policy wall. The ombudsman office recommended that I file a complaint here..
I have contacted the Michigan Attorney Generals office, but they said that they also refer all student loan issue here..
To add salt to the wound, despite my income based repayment plan recertification approval on XX/XX/XXXX, Nelnet has delayed the application of the recertification by 2 months. In XX/XX/XXXX, I called to ask about this. I was told that the recertification could only be applied after I had paid the overly inflated past due balance in full. I pointed out the incongruity of this statement with the fact that Nelnet HAD applied the recertification to my XX/XX/XXXX bill. I could not get a reasonable answer as to why the recertification could not simply be applied to my past due XX/XX/XXXX bill, as my recertification was approved before my XX/XX/XXXX bill was delinquent, or even my then upcoming XX/XX/XXXX bill..
The only option left, that I qualify for, is to consolidate everything into a new loan. Nelnet is trying to force me into this option early, thereby waiving, losing, and simply throwing away my remaining xx months of forbearance on groups xxxxxx I should not have to do this now. I should be able to finish using my remaining xx months of forbearance on groups xxxxx FIRST. Furthermore, why would I trust them to honor the new forbearance on a newly consolidated loan if they can outright rob me of my existing forbearance rights with financial trickery?.
This is wrong..
Had my XXXX XXXX serviced loans never been acquired by Nelnet, I would not be blocked from using my remaining xx months of forbearance on groups xxxxx. This significant detail is proof of the adverse effect that their actions, and their actions alone, have produced. Student loan servicers are not supposed to be able to harm federal student loan borrowers through acquisitions and financial trickery. Not only does Nelnet do it, they apparently do it often enough to have a policy. A POLICY. Merely instating a policy does not make it legal or not harmful. Please tell this to Nelnet. If the policy is simply being misapplied, someone needs to fix the process. If this policy is real, please get them to stop this harmful policy. Please help.
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| 12/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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On XX/XX/XXXX, CFPB Complaint XXXX was filed against NELNET. You NELNET indicated, Under the Fair Credit Reporting Act ( FCRA ), data furnishers are not required to investigate certain disputes received directly from consumers. For your future reference, examples of those instances include : A request submitted or prepared by a credit-repair organization on behalf of the consumer, including submission of a credit dispute on a form supplied to the consumer by a credit repair organization Insufficient information from the consumer A credit dispute substantially similar to a dispute previously submitted by the consumer and investigated by us. In retrospect, this dispute was not completed nor submitted by a credit-repair organization on my behalf. Secondly, I have attached laws pertaining this dispute for YOUR review. Thirdly, if you have previously received dispute, that would be considered IDENTITY FRAUD, this is the first dispute I have submitted regarding this incidence.
Furthermore, according to the law you are required by law ( 12 CFR Part 1016.4 ( a ) ( 2 ) to provide a clear and conspicuous notice that accurately reflects your privacy policies and practices to consumers before you disclose any nonpublic personal information about the consumer to any nonaffiliated third party, if you make such a disclosure other than as authorized by 1016.14 and 1016.15 of this part. 12 CFR Part 1016.7 indicates you are required to provide an opt out notice under 1016.10 ( a ), you must provide a clear and conspicuous notice to each of your consumers that accurately explains the right to opt out under that section. The notice must state : ( i ) That you disclose or reserve the right to disclose nonpublic personal information about your consumer to a nonaffiliated third party ; ( ii ) That the consumer has the right to opt out of that disclosure; and ( iii ) A reasonable means by which the consumer may exercise the opt out right. 12 CFR 1016.9 indicates how OPT OUT notices are to be delivered and since I DID NOT and DO NOT agree to participate in anything electronically, it is unreasonable of you to expect that as a consumer, I would be able to receive your actual notice of your privacy policies and practices if you : ( i ) Only post a sign in your branch or office or generally publish advertisements of your privacy policies and practices ; or ( ii ) Send the notice via electronic mail to a consumer who does not obtain a financial product or service from you electronically ( 12 CFR 1016 ( b ) 2 ( i ) ( ii ). Pertaining to your OPT OUT notice, you provide is electronically on your website. Also, 12 CFR Part 1016.7 ( g ) also states that you must comply with a consumer 's opt out direction as soon as reasonably practicable after you receive it. As of today, XX/XX/XXXX, I have not received a privacy notice or an Opt Out notice from NELNET. Per 15 USC 6805 and FCRA and as a federally protected consumer, I am requesting to opt out of any and all authorizations reporting of my personal data to anyone without my prior written consent, immediately and permanently. Any further sharing of my personal data will be in violation of my rights under the Privacy Act of XXXX.
In addition to NELNET/XXXX XXXX ), you are in violation of Family Educational Rights and Privacy Act ( FERPA ) ( 20 U.S.C. 1232g ; 34 CFR Part 99 ). This Federal law protects the privacy of my student education records. Upon initial signage of my privacy act documents, there were verbiage that stated, the school would not provide my financial records to any 3rd party company. Per 34 CFR 99.2, education records include but not limited to : Grades, transcripts, class lists, student course schedules, health records ( at the XXXX level ), student financial information ( at the postsecondary level ), and student discipline files. As previously stated, you are violation of 15 USC 6802- you ( NELNET/EDUCATIONAL XXXX ) communicated my nonpublic personal information to unaffiliated XXXX parties without my consent and without giving me the opportunity to direct such information not to be disclosed. All of the information contained in my consumer report is nonpublic personal information unless I give you permission. Once again, I DID NOT AND DO NOT CONSENT to you XXXX OF XXXX XXXX furnishing this information to my consumer report. I did not give you authorization or permission to have my personal identifying information, which you have obtained by aggravated identity theft in accordance with 18 U.S.C 1028A. If any adverse action that is taken during this validation period that negatively impacts my Credit Report, including any potentially inaccurate information, I will instruct my legal consul to take relevant action against you by filing a FEDERAL CASE against you and Adverse actions taken against me denying my rights, of which the civil damages pursuant to 15 USC 1611 ( 1 ) are up to { { { {$5000.00} } } } per violation, civil damages for 15 USC 1692 ( j ) are up to { { { {$1000.00} } } } .per violation NOTICE TO AGENT IS NOTICE TO PRINCIPAL NOTICE TO PRINCIPAL IS NOTICE TO AGENT SILENCE IS ACQUIESCENCE.
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| 09/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
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Web |
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I've been going in circles with 3 organizations that are involved in my complaint : XXXX XXXX XXXX ( XXXX ), XXXX XXXX XXXX XXXX XXXX ( XXXX ), and US Dept of Ed/Nelnet .
I have major Issues/Discrepancies with my loan history record : ( SEE issues highlighted in XXXX ) which have NOT been resolved after 7 yrs of trying. Since XXXX my loan servicer XXXX XXXX XXXX ( XXXX ) and loan guarantor XXXX XXXX XXXX XXXX XXXX ( XXXX ) have failed to fix or adequately address my issues & inquiries. My loans were transferred to the Dept. of Ed / Nelnet in XX/XX/XXXX.
My greatest issue is how/why payments were inconsistently & incorrectly applied to interest & principal, AND the incorrect loan origination dates. XXXX records have gaps in loan origination dates when my daughter didn't have any gaps in college attendance. As a result, none of my loan payments that I made in XXXX were applied to my XXXX loan. Instead I received an interest capitalization for the period, and payments didn't begin to be applied until 6 months later in XXXX. There are many other issues, and unanswered questions. For example, at the beginning of loan # 1 in XXXX, I paid 100 % of the accrued interest ( XXXX XXXX ), yet XXXX charged me capitalized interest on XX/XX/XXXXXXXX ( which is only supposed to be applied against accrued interest ). These issues MATTER because of capital compounding interest.
Both my loan servicer XXXX XXXX XXXX ( XXXX ) and XXXX XXXX XXXX XXXX XXXX ( XXXX ) were negligent & caused incorrect & wrongful application of interest charges/capitalization against my loans.
WHY isn't there a class action suit like the XXXX student loan class action suit? What happened to me and many others with the capitalized interest & repurchasing the debt is the exact same as the XXXX case.
During Covid-19 in XXXX I was given nothing but misinformation concerning whether or not my loans are federal or private & whether or not I'm eligible to get the Covid benefit of interest & payment pause. It was mass confusion & it seemed that nobody knew the answer. All these years I thought I had a federal loan because that's what all of my documents say, yet during COVID I was told my loans are private & I didn't qualify for any Covid interest pause. When I inquired of XXXX as to who my private lender is since they said it's not the federal government, they couldn't explain/tell me clearly. XXXX acknowledged that they are the servicer ( which is what I thought ) yet XXXX could not tell me who my private lender is/who owns my loan. I never contracted with /borrowed from any private bank.
In XX/XX/XXXXXXXX My defaulted loans were transferred to Dept of Ed/Nelnet servicer when Covid benefits were about to end. I received XXXX interest pause for Covid nor during my bankruptcy from XXXXXXXX I contacted Dept of Ed several times. For months in XXXX I was told by Dept of Ed that they could see I was being transferred but the transfer wasn't yet completed in their system. Later when transfer was completed they said they could see my accounts but my records are now with Nelnet & they can't help with any thing! Nelnet told me to contact Dept. of Ed to resolve!
In XX/XX/XXXXXXXX one Nelnet supervisor told me they'd look at my case to see what can be done concerning my unresolved issues, and whether I'm a candidate for loan forgiveness.. Later a different Nelnet supervisor said because my loans are almost XXXX yrs old she didn't think anything could be done & advised me to consolidate my loans, which is now in the process. Most recently Nelnet told me that after I consolidate they could help.
Nelnet has acknowledged that my loans were grossly mishandled & advised me to file a complaint at studentaid.org which I did on XX/XX/XXXX. To date I still have no response to my complaint besides an acknowledgement that the complaint was received & is being processed.
I re-paid $ XXXX of a $ XXXX student loan before defaulting. My loan guarantor XXXX paid {$39.00} at the end of my bankruptcy when they finally realized I was in bankruptcy.. XXXX REPURCHASED my loans immediately the hour I finished bankruptcy & Now they want me to start over and repay $ XXXX. I defaulted & my loans were transferred to the Dept of Ed. The bottom line is : I just gave the banks $ XXXX. The banks already received $ XXXX for a $ XXXX loan & if they received $ XXXX more that means they would be repaid $ XXXX for a $ XXXX loan. How is this legal? This is predatory & XXXX by design. I understand laws were passed making repurchasing a student loan & returning to borrower after bankruptcy illegal. Does this apply to me?
My bankruptcy attorney refused to file an student loan adversary hearing on my behalf during my bankruptcy siting that it's a waste of time & money because " nobody in my court district can win unless they're dead or disabled & even then it's very difficult '' I would like loan cancellation or at a minimum a major reduction in the loan balance. I've been wrongfully charged about $ XXXX in interest capitalization, and the lender has already been paid about $ XXXX for my $ XXXX loan.
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| 02/17/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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My original loan servicer was XXXX XXXX XXXX and in XXXX was sold to Nelnet. After news of possible student loan refund, I called Nelnet on XX/XX/XXXX to request a refund. I was told they would need to send this request to XXXX XXXX XXXX, who payments were made to. I was told this would take up to 4-6 weeks to recieve a refund. I also asked for copies of previous payments made on existing loans along with access to records of all loans paid off. I was told they would have to request this from XXXX XXXX and they do not have this information. On XX/XX/XXXX, I made a call to XXXX XXXXXXXX to ensure the request had been made for a refund as well as requesting a copy of my payment records which were no longer available on my online account after being sold to Nelnet. I was told these requests needed to be made through my current loan servicer, despite me explaining that Nelnet stated the exact opposite. On XX/XX/XXXX I called Nelnet to check on the status of my refund and access to records and history of previous payments. I was told this may take up to another 4-7 weeks to process as they requested the payment information from XXXX XXXXXXXX XXXX but did not recieve it yet. On XX/XX/XXXX, I called Nelnet to check on the status of my student loan refund request. I was told they had no updates and due to the large amount of requests they have recieved they could not give me a time frame for my refund. I requested to speak with a supervisor to expidite this issue given my request was made on XX/XX/XXXX. I was assured it was being worked on but they could not give me any timeline. On XX/XX/XXXX I called Nelnet again to check on the status of the refund and previous payment records and was told the same information as before. No update or timeline able to be provided. On XX/XX/XXXX I called XXXX XXXX XXXX to inquire if the request to recieve previous payment records was recieved or a refund request. I was told they couldnt see a request for a refund but they agreed to send me a copy of my history of payments made. On XX/XX/XXXX, I made a call to Nelnet to check on the status of my refund request. I was told they had not recieved records of payments from XXXX XXXXXXXX. I informed them that I had a copy of the payments now and could provide this to them. The representative stated this information needed to come directly from XXXX XXXX. Based on these statements, a total of {$4600.00} has been paid towards student loan from XX/XX/XXXX to XX/XX/XXXX. To this day I have only recieved refunds on two payments made to Nelnet amounting to approximately {$1100.00}. The remainder of my refunds for payments made during the pandemic have not been made nor have I been given any updates on the status of the refund. In XXXX, I recieved a check for {$8000.00} from XXXX XXXX following withdrawl from classes. On XX/XX/XXXX, a payment of {$8000.00} was made to Nelnet towards outstanding balance of approximately {$12000.00} dollars. On XX/XX/XXXX, I recieved an email from XXXX XXXX stating that a return of title IV funds equalling {$10000.00} was sent to the Department of Education for withdrawl of courses. The email then states my new balance owed to XXXX went from {$0.00} to {$9100.00}. I called XXXX on XX/XX/XXXX to inquire about the charge. Informed XXXX that I already recieved a check for {$8000.00} for the withdrawn courses and this money was already sent to the Department of Education. XXXX representative stated they would look into this and call me back. On XX/XX/XXXX, a call was made to Department of Educatuon XXXX XXXX XXXX to inquire on loan balances. I was told they could only see that I had a balance of {$0.00} on all of my accounts and that they were paid in full. Informed of the above situation. Was advised to call XXXX XXXX XXXX and Nelnet to resolve issue. On XX/XX/XXXX, I called XXXX XXXX XXXX to inquire on details of balance owed. I was told they will continue to look into this but do not have updates at this time and to try back in a few days. On XX/XX/XXXX, I made a call to Nelnet to see if they could provide me additional information. I was told my account is showing it is paid in full as of XX/XX/XXXX for an amount received for {$6000.00}. Informed representative that a payment for {$8000.00} was made on XX/XX/XXXX, not {$6000.00}, and I have proof showing this was taken from my checking account. Nelnet representative stated she could not see any other payment besides for {$6000.00} on XX/XX/XXXX. Requested to speak with supervisor due to inability to provide further details or resolve issue. The next Nelnet representative stated that a check for {$8000.00} was recieved but due to my loan balance being {$0.00}, the check will be refunded to me. I requested a timeline, they stated they were unsure how long this would take. On XX/XX/XXXX I recieved an email from XXXX XXXX giving me a copy of loan disbursement made on XX/XX/XXXX for {$10000.00}. However, the email gave no explanation as to why a check of {$8000.00} was mailed to me, {$10000.00} was sent back to Department of Education, and why there is a remaining balance of {$9100.00}.
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| 04/24/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Below is a portion of the letter mailed today (XX/XX/XXXX) to the President of Nelnet , Inc., XXXX XXXX XXXX, with copies mailed to Nelnet , Inc. 's executive team and Board of Directors, and the Department of Education.
Currently, I am on an income driven repayment plan and on the XX/XX/XXXX of every month I have a set amount of money withdrawn from my bank account consistent with the plan requirements. In my attempt to pay-off my student loan balance, I have elected to make additional payments above my monthly scheduled amount. On XX/XX/XXXX, I called the Nelnets ( the " Company '' ) call center to make an additional payment on-top of the amount that was to be processed that day. While speaking to the representative on the phone, I was reassured that my regularly scheduled payment was processing and that I was fine to make my additional payment, which I did for {$460.00}. On XX/XX/XXXX, I reviewed my bank records to discover that only my additional payment of {$460.00} was withdrawn from my account and that my regularly scheduled payment was not processed. I contacted the Companys call center and was told by a representative, which was confirmed by their team leader, that my regularly scheduled payment was processing and that it should go through in the morning. The team leader assured me that she would contact me in the morning if the payment did not go through as scheduled. The following day ( XX/XX/XXXX ) the payment still had not processed and the team leader failed to call as promised.
Later on XX/XX/XXXX, I called the Companys call center and spoke with a different team leader about my issue. The team leader told me she would investigate the matter and call me later that evening arond XXXXXXXX XXXX The team leader contacted me as promised and explained that I had failed to click a button while making my payment online that would stop the money from being advanced to the next due date. I informed the team leader that I had called the Companys call center to make my payment and never made the payment online. After reviewing my file, the team leader realized her attempt to blame me for the Companys error was incorrect and had nothing further to add about her investigation. At the end of the call, I authorized the team leader to make my regularly scheduled monthly payment ( the payment that was confirmed as processing and was to be already completed by the Companys employee on XX/XX/XXXX ) along with a request that the payment be backdated to the date it was supposed to be withdrawn ( XX/XX/XXXX). Furthermore, I requested that two complaints be filed pertaining to how the Company processes payments and for the false information provided by Companys employees. The team leader confirmed she would handle all of those requests.
Today, XX/XX/XXXX, I contacted the Companys call center to see the status of each issue listed above. My call was escalated to a Company supervisor ( XXXX ). After speaking with XXXX, I was informed that I would not receive a status update on my complaints unless I filed another on-line complaint regarding those complaints, which I have done ( I fail to believe this is the Companys policy ). XXXX added that there was no way he or the Company could backdate my payment despite the fact this was a Company error. I knew this was a lie as two months prior a payment I had made was backdated by the Company due to its own error. After being told this lie and receiving no help, I was beyond frustrated with XXXX assistance and requested to speak with his supervisor. I was told that his supervisor does not have phone conversations with customers and that I could either contact the Department of Education or file a complaint on-line.
On top of these current issues, a Company employee on XX/XX/XXXX withdrew an unauthorized payment from my account. For the employees error, the team leader apologized and I was informed that I could request the money back, which I would receive in 30 to 40 days. Just the response I was looking for when I have other bills to pay.
I have written this letter with the hope to address the issues I have encountered with the Company. The Company has mismanaged my payments and the Company employees continue to provide incorrect and misleading information. The Companys errors have caused my payments to be incorrectly applied towards accrued interest rather than my principal balance. This will result in me paying more money over time due to an error cause by the Company and its employees. The Companys actions must be corrected so that other lenders do not encounter the same type of treatment as I have.
At this time, I formally request an investigation into each matter listed above. Furthermore, I would like my recent payment ( {$430.00} on XX/XX/XXXX) to be backdated to XX/XX/XXXX, which was the date the payment was supposed to be withdrawn as confirmed by the Companys employee. Lastly, I would like verification that my account has been properly adjusted to apply the requested backdated payment towards any accrued interest and my principal balance.
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| 11/22/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
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Web |
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Initially, I was denied XXXX scholarship due to being an hour short of class credits after following instructions given by my academic advisor. I maxed out my student loans and STILL had to borrow $ XXXX elsewhere. The interest rate on my loans are already ABSOLUTELY OUTRAGEOUS!! I graduated XXXX years ago with my XXXX in XXXX XXXX and $ XXXX debt in US FED ED loans.
The US Department of Education migrated/sold my student debt to NelNet from Great Lakes recklessly with zero consideration for my credit impact. Since XXXX, my credit score has dropped XXXX points!
I initially had one student loan account. They opened up TEN!!
My credit changes now read : -Between XX/XX/XXXX and XX/XX/XXXX, your US DEPT . OF EDUCATIO student loan account balance decreased by {$40000.00} from {$40000.00} to {$0.00}.
-On XX/XX/XXXX, your US DEPT . OF EDUCATION student loan account was closed.
-Between XXXX XXXX, XXXX and XX/XX/XXXX, your student loan account with DEPT OF ED/NELNET was added to your report. This account was opened on XX/XX/XXXX.
***Opening a new account can temporarily lower your score because it adds a hard inquiry to your report and lowers your average age of credit history. But with on-time payments and responsible use, your score may actually increase over time. *** -Between XXXX XXXX, XXXX and XX/XX/XXXX, your student loan account with DEPT OF ED/NELNET was added to your report. This account was opened on XX/XX/XXXX.
***Opening a new account can temporarily lower your score because it adds a hard inquiry to your report and lowers your average age of credit history. But with on-time payments and responsible use, your score may actually increase over time. *** -Between XXXX XXXX, XXXX and XX/XX/XXXX, your student loan account with DEPT OF ED/NELNET was added to your report. This account was opened on XX/XX/XXXX.
***Opening a new account can temporarily lower your score because it adds a hard inquiry to your report and lowers your average age of credit history. But with on-time payments and responsible use, your score may actually increase over time. *** -Between XXXX XXXX, XXXX and XX/XX/XXXX, your student loan account with DEPT OF ED/NELNET was added to your report. This account was opened on XX/XX/XXXX.
***Opening a new account can temporarily lower your score because it adds a hard inquiry to your report and lowers your average age of credit history. But with on-time payments and responsible use, your score may actually increase over time. *** -Between XXXX XXXX, XXXX and XX/XX/XXXX, your student loan account with DEPT OF ED/NELNET was added to your report. This account was opened on XX/XX/XXXX.
***Opening a new account can temporarily lower your score because it adds a hard inquiry to your report and lowers your average age of credit history. But with on-time payments and responsible use, your score may actually increase over time. *** -Between XXXX XXXX, XXXX and XX/XX/XXXX, your student loan account with DEPT OF ED/NELNET was added to your report. This account was opened on XX/XX/XXXX.
***Opening a new account can temporarily lower your score because it adds a hard inquiry to your report and lowers your average age of credit history. But with on-time payments and responsible use, your score may actually increase over time. *** -Between XXXX XXXX, XXXX and XX/XX/XXXX, your student loan account with DEPT OF ED/NELNET was added to your report. This account was opened on XX/XX/XXXX.
***Opening a new account can temporarily lower your score because it adds a hard inquiry to your report and lowers your average age of credit history. But with on-time payments and responsible use, your score may actually increase over time. *** -Between XXXX XXXX, XXXX and XX/XX/XXXX, your student loan account with DEPT OF ED/NELNET was added to your report. This account was opened on XX/XX/XXXX.
***Opening a new account can temporarily lower your score because it adds a hard inquiry to your report and lowers your average age of credit history. But with on-time payments and responsible use, your score may actually increase over time. *** -Between XXXX XXXX, XXXX and XX/XX/XXXX, your student loan account with DEPT OF ED/NELNET was added to your report. This account was opened on XX/XX/XXXX.
***Opening a new account can temporarily lower your score because it adds a hard inquiry to your report and lowers your average age of credit history. But with on-time payments and responsible use, your score may actually increase over time. *** -Between XXXX XXXX, XXXX and XX/XX/XXXX, your student loan account with DEPT OF ED/NELNET was added to your report. This account was opened on XX/XX/XXXX.
***Opening a new account can temporarily lower your score because it adds a hard inquiry to your report and lowers your average age of credit history. But with on-time payments and responsible use, your score may actually increase over time. *** THEY REMOVED MY ONE ACCOUNT ( BAD FOR MY CREDIT SCORE ) AND THEN ADDED TEN INDIVIDUAL ACCOUNTS ( BAD FOR MY CREDIT XXXX )!
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| 01/20/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Nelnet Servicing , LLC is a wholly-owned subsidiary of Nelnet Diversified Solutions LLC, which is a wholly-owned subsidiary of Nelnet Inc ( collectively Nelnet ). Nelnet administers, services and collects student loans throughout the United States. In addition to privately owned debt, NelNet contracts with the federal Department of Education regarding the administration and collection of student loans owned by the Department.
On XX/XX/XXXX I received notice from my credit monitoring service that late payments had been reported on my credit report. Upon investigation the late payment reporting came from NelNet, a company I had never heard of. Upon contacting NelNet I was told that my federal student loans had been purchased in XXXX from my prior loan servicer and then almost immediately put into deferment. When speaking to XXXX customer service provider XXXX on XX/XX/XXXX, I was told multiple times that my loan would be put in further forbearance to make me current. I had told her multiple times during the conversation I would not have trouble paying and could pay the amount in full. XXXX was insistent that my loans be placed in forbearance, despite my ability to pay, until I asked to speak to her supervisor. The language she was using and insistence on forbearance appeared to come from a script.
Upon being transferred to XXXX supervisor XXXX, I explained my ability to pay and the circumstances that led to NelNets reporting on my credit. After explaining that I would pay the amount in full, I asked that the late payment be removed as I had never received contact from NelNet ( including notice of their becoming my loan servicer, that any amounts were late, that payments were due during CARES Act forbearance ), and that studentaid.gov the only method that would have been available for me to see the loan showed no amount due. XXXX stated that by federal law it was illegal to remove NelNets credit reporting. XXXX then advised me not to attempt any dispute as it could further harm my credit.
Later in the evening I called NelNet a third time asking for a copy of the Master Promissory Note from XXXX, and a copy of all attempted contact from XXXX to myself. The only contact attempted by NelNet was a letter from XX/XX/XXXX explaining a repayment schedule that was sent to an address I am not familiar with. When I explained to NelNet that there was no way for me to know that they were now my loan provider, and that no notices of any pending payments were sent, I was told that I should have kept my information current on Studentaid.gov. My information was correct on studentaid.gov and had never to my knowledge shown the address used by NelNet, and was correct since at least the time NelNet became my loan servicer.
I believe NelNet violated federal provisions that apply to servicers of FFELP loans. Following are a descriptions of the laws I believe applied to my loans and the subsequent credit reporting.
Title IV of the Higher Education Act of 1965 contains several provisions that pertain to student loan servicing, one such provision is 20 U.S.C. 1082 which applies to FFELP loans. The Education department has promulgated several servicing-related regulations under its rulemaking authority under Title IV of the HEA. Nearly all of these regulations are codified in Part 682 of Title 34 of the Code of Federal Regulations, which governs FFELP loans. 682.208 ( c ) ( 2 ) provides that [ w ] hen a lender learns that a Stafford loan borrower or a student loan borrower is no longer enrolled at an institution of higher educationsthe lender shall promptly contact the borrower in order to establish the terms of repayment. 682.208 ( e ) ( 1 ) provides information, that in the event of the assignment or transfer of ownership interest of a Stafford loan results in a change in the identity of the servicer, certain information must be provided. This information includes notice of the assignment and the effective date of the assignment or transfer of the loan. 682.208 ( g ) provides that if during a period when the borrower is not delinquent, a lender receives information indicating it does not know the borrowers address, it may commence the skip-tracing activities specified in 682.411 ( h ).
34 CFR 682.411 describes the due diligence in collecting guaranty agency loans. 682.411 ( b ) states that delinquency begins on the first day after the due date of the first payment that is not later made. 682.411 ( c ) ( 1 ) states that for accounts 1-15 days delinquent, the lender must send at least one written notice or collection letter to the borrower informing the borrower of the delinquency. 682.411 ( d ) describes due diligence efforts for loans 16-180 days delinquent. ( d ) ( 1 ) provides that during 16-180 days the lender must engage in at least four diligent efforts to contact the borrower by telephone and sent at least four collection letters, with at least one effort to contact the borrower by telephone before the 90th day of delinquency.
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| 12/29/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX, I called into NelNet to bring my account current and file an Income-Driven Repayment Plan.
While waiting to speak with someone, the automated voice explained that the Care Act for covid relief was extended. I wondered why I didn't qualify. I had XXXX XXXX loans but I was getting calls about how my account was passed due.
It was explained to me that my loans were not " direct '' loans and did not qualify. It was further explained to me that my loans were FFELP loan and owned by NelNet and not owned by the government.
I shared with the representative, XXXX, that it was always my understanding that loans were direct federal loans. XXXX was the manager I spoke with after the frontline officer didn't really have a good explanation, just that my loans didn't qualify. I'm including his name because he aggressively insisted and argued with me throughout the call, even arguing about my use of the word " technicality '' as describing my loans not being qualified for these programs.
Anyway, XXXX insisted that my loans were FFELP loans and those are commercial loans and not direct federal loans. I shared that I was always told that my loans were direct federal loans since I took them out 20 years ago. He insisted that NelNet always stated they were FFELP loans and I understood that was what was on my statements.
However, XXXX and NelNet sent me the email to consolidate my loans with the government instead of NelNet. That email has the headline at the top... Consolidating Your Federal Direct Loans. '' If my loans were FFELP loans, why am I being communicated with in a way that clearly convolutes the technical qualifications of my actual loans? Why does it say " Direct Federal '' and not FFELP commercial loans?
I cited the CFPB article https : //www.consumerfinance.gov/ask-cfpb/what-is-a-stafford-loan-en-549/ but NelNet said that information was incorrect and I read the specific passage to them ... '' XXXX Loans are made under the Federal Direct Loan Program . Before XX/XX/XXXX, they were also made under the Federal Family Education Loan Program ( FFELP ), though no new FFELP loans are being made now. '' This was shared to convey that it was confusing what my loans are classified as with so much conflicting and complicated information. All I wanted to know at first was why my Direct Federal Loans were not qualified for this program. Either my loans are " direct '' or not. Since they are not, why am i being left out of government assistance because my loans are part of the direct federal program but technically aren't direct because they were FFELP.
The conversation decayed into the agent, XXXX, arguing with me that I had misused the word technicality ... which I had not. XXXX did not see my loans falling under the " Direct Federal '' XXXX program but actually being a subset or contradiction as FFELP loans. I guess I was just looking for some empathy about how confusing this was before moving to rectify the situation.
It is my belief ( with evidence ) that NelNet and for-profit companies like it have continually and deliberately mislead and misinformed their clients ( me included ) about the qualifications for these loans.
In an email, I am told that I am " Consolidating Your Federal Direct Loans '' 5 minutes after a representative swore up and down that NelNet never communicated that my loans were anything but FFELP despite me explaining this is the first time I ever remember even hearing FFELP or commercial when talking about my loans. I was always of the understanding that my loans were direct federal loans.
Now, I completely understand this is an email template. I also understand that they could have an FFELP template for my categorization. This contradiction could be just a miscommunication if it weren't that NelNet profits, in part... probably large part, from the interest paid on FFELP loans and it is in their revenue and shareholder 's interest to keep my loans owned by NelNet.
This is just one example and I have not kept good enough records to show more examples, but I expect these predatory and unethical tactics have lead to many people believing that their " federal loans '' were " federal loans '' without getting into the technical subcategories of FFELP or commercial or Direct or Indirect loans.
The systemic convolution of the process and the categorization of these loans directly leads to increased profit from interest accrued over the life of the loans. I personally understood that my loans were federal loans and believed it didn't really matter who owned the loan when it came to government assistance. However, Congress has brought this misconception and failure to fully understand the problem to light by choosing to exclude " direct federal loans '' that aren't actually direct federal loans but FFELP commercially held loans.
NelNet and for-profit lenders have substantial responsibility for nurturing complexity and confusion while profiting off of the interest accrued.
|
| 09/20/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account status incorrect
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Web |
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My debut was satisfied with the promissory instrument per my contract that ALL alleged debts was paid in full 16 CFR 433.1 a ) Person. An individual, corporation, or any other business organization.
( b ) Consumer. A natural person who seeks or acquires goods or services for personal, family, or household use.
( c ) Creditor. A person who, in the ordinary course of business, lends purchase money or finances the sale of goods or services to consumers on a deferred payment basis ; Provided, such person is not acting, for the purposes of a particular transaction, in the capacity of a credit card issuer.
( d ) Purchase money loan. A cash advance which is received by a consumer in return for a Finance Charge within the meaning of the Truth in Lending Act and Regulation Z, which is applied, in whole or substantial part, to a purchase of goods or services from a seller who ( 1 ) refers consumers to the creditor or ( 2 ) is affiliated with the creditor by common control, contract, or business arrangement.
( e ) Financing a sale. Extending credit to a consumer in connection with a Credit Sale within the meaning of the Truth in Lending Act and Regulation Z.
( f ) Contract. Any oral or written agreement, formal or informal, between a creditor and a seller, which contemplates or provides for cooperative or concerted activity in connection with the sale of goods or services to consumers or the financing thereof.
( g ) Business arrangement. Any understanding, procedure, course of dealing, or arrangement, formal or informal, between a creditor and a seller, in connection with the sale of goods or services to consumers or the financing thereof.
( h ) Credit card issuer. A person who extends to cardholders the right to use a credit card in connection with purchases of goods or services.
( i ) Consumer credit contract. Any instrument which evidences or embodies a debt arising from a Purchase Money Loan transaction or a financed sale as defined in paragraphs ( d ) and ( e ) of this section.
( j ) Seller. A person who, in the ordinary course of business, sells or leases goods or services to consumers.
16 CFR 433.2 In connection with any sale or lease of goods or services to consumers, in or affecting commerce as commerce is defined in the Federal Trade Commission Act, it is an unfair or deceptive act or practice within the meaning of section 5 of that Act for a seller, directly or indirectly, to : ( a ) Take or receive a consumer credit contract which fails to contain the following provision in at least ten point, bold face, type : NOTICE ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED PURSUANT HERETO OR WITH THE PROCEEDS HEREOF. RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEED AMOUNTS PAID BY THE DEBTOR HEREUNDER.
or, ( b ) Accept, as full or partial payment for such sale or lease, the proceeds of any purchase money loan ( as purchase money loan is defined herein ), unless any consumer credit contract made in connection with such purchase money loan contains the following provision in at least XXXX point, bold face, type : NOTICE ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED WITH THE PROCEEDS HEREOF. RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEED AMOUNTS PAID BY THE DEBTOR HEREUNDER.
XXXX XXXX XXXX XXXX Exemption of sellers taking or receiving open end consumer credit contracts before XX/XX/1977 from requirements of 433.2 ( a ).
( a ) Any seller who has taken or received an open end consumer credit contract before XX/XX/1977, shall be exempt from the requirements of 16 CFR part 433 with respect to such contract provided the contract does not cut off consumers ' claims and defenses.
( b ) Definitions. The following definitions apply to this exemption : ( 1 ) All pertinent definitions contained in 16 CFR 433.1.
( 2 ) Open end consumer credit contract : a consumer credit contract pursuant to which open end credit is extended.
( 3 ) Open end credit : consumer credit extended on an account pursuant to a plan under which a creditor may permit an applicant to make purchases or make loans, from time to time, directly from the creditor or indirectly by use of a credit card, check, or other device, as the plan may provide. The term does not include negotiated advances under an open-end real estate mortgage or a letter of credit.
( 4 ) Contract which does not cut off consumers ' claims and defenses : A consumer credit contract which does not constitute or contain a negotiable instrument, or contain any waiver, limitation, term, or condition which has the effect of limiting a consumer 's right to assert against any holder of the contract all legally sufficient claims and defenses which the consumer could assert against the seller of goods or services purchased pursuant to the contract.
|
| 08/07/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account status incorrect
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Web |
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To Whom It May Concern, I am requesting in good faith that The Consumer Financial Protection Bureau will assist me in adjusting or removing the following incorrect reporting on my credit report. A XX/XX/XXXX 90+ days delinquency of my account that Nelnet holds. I requested Nelnet directly and they refuse to remove the error stating that it can only be removed if, 1. I was serving in the military, 2. I am the victim of a natural disaster, or 3. I was enrolled in school during that time. I do not fit any of the ONLY three options given but that does not mean that an error was indeed made.
In XX/XX/XXXX I was contacted by a Nelnet representative who told me that my account was in need of attention since they did not receive my XX/XX/XXXX request for an Income Driven Repayment Option. The representative offered to assist me with the application for the Income Driven Re-Payment Plan over the phone. She pre-filled it with me over the phone and e-mailed it to me. ( See Attachment # 1 ) I then printed the application, signed the application, and submitted the documents via e-mail. I previously ( XX/XX/XXXX ) had my schools student finance office fax it to Nelnet due to previous issues of Nelnet 's claims of not receiving my applications via mail ( XX/XX/XXXX & XX/XX/XXXX ). I do not have the written evidence of requesting the Income Driven-Repayment Plan or a Forbearance request for those prior dates and therefore I am not disputing those reports.
Nelnet did inform me in a XX/XX/XXXX conversation as well as in writing, ( See Attachment # 2 ) that the Department of Education did a yearly update ( XX/XX/XXXX ) 5 days after our conversation regarding the application for the Income Driven Repayment Plan and updated my contact information incorrectly. Even though Nelnet had my updated phone number they stated that did not matter and the Department of Education supersedes any information their records have.
I have always tried to keep an open relationship with transparent communication with Nelnet and keep them informed of my situation ( s ) ( lay-off, medical treatments, XXXX, etc. ). I am guilty of assuming that my application was received, and all was in good standing but since I did not hear otherwise I thought regrettably that it was a safe assumption. On XX/XX/XXXX I was visiting my mother when she informed me that she had received a packet but did not understand the contents. She gave me the packet ( See Attachment # 3 ) and it was a letter written eleven times asking for a valid address or phone number for me. I immediately went home and e-mailed Nelnet at XXXX ( See attachment # 4 ) requesting help with the matter. The e-mail has a subject line : Income-Driven Repayment Plan and is specifically requesting help with my phone number and email information. On XX/XX/XXXX I received an e-mail ( See attachment # 5 ) which I could not open ( See attachment # 6 ). On XX/XX/XXXX, I decided I needed further assistance and called XXXX XXXX XXXX and I was told they would find out what was going on. Of course this was during the holiday season so an immediate response was not expected and I was not too worried since I had not heard anything from Nelnet. I left for the holidays out of town to visit family and called Nelnet on XX/XX/XXXX twice to ensure things were taken care of ( See attachment # 7 & # 8 ). I was told that, and Administrative Forbearance was placed on my account ( See attachment # 9 ) and was dated back to XX/XX/XXXX to XX/XX/XXXX and therefore my account was in good standing through that time frame and I had nothing to worry about. Therefore, the reporting on XX/XX/XXXX is an error and I am requesting that it be removed/adjusted.
I have taken this matter up with Nelnet several times and recently emailed the XXXX XXXX Vice President XXXX XXXX on XX/XX/XXXX with no response. As well as, Ombudsman, All 3 Credit Bureaus & The Federal Trade Commision, which I have not heard back from any yet ( 30 Days ). Nelnet is refusing to admit error and assist me. I do not understand a process that if you have a dispute with Nelnet, you submit the dispute to Nelnet and Nelnet reviews and determines the conclusion? Their response is ( See attachment # 10 ) Your forbearance request was received after the delinquency ( ies ) occurred. But that most definitely is not true since my initial request was in XX/XX/XXXX, Second request was in XX/XX/XXXX and the third request was received on XX/XX/XXXX in the form of an e-mail.
I am depending on the fair unbiased eyes and opinions of The Consumer Financial Protection Bureau, Ombudsman and Federal Trade Commision to assist me and others like me in this matter. This issue is not a regular occurrence with my creditors and it is not my intention to bash or discredit Nelnet however, errors do occur and should be looked at on a person to person basis not just by a policy. I thank you for your time and appreciate your attention to this matter.
Sincerely, XXXX XXXX ( XXXX )
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| 02/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
Servicemember |
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The Cares Act Established disaster relief for student loan borrowers in XX/XX/XXXX retroactive to XXXX, XXXX through Congressional authority. Further authority was given to the Department of Education Secretary to draft and enforce policy to implement the provisions of the Cares Act pertainig to federal loans that were federally backed. In XX/XX/XXXX the Department of Education announced the expansion of the Cares Act to include FFELP loans held by and guaranteed by private and commercial lenders. In the guidance handed down from the DOE, the disaster relief of zero percent interest was to be applied and an automatic pause on the payments due in for those loans, and those loans in default were to be immediately returned to good standing. The DOE released GEN 21-03 which identified types of loans and separated into population XXXX, XXXX, and XXXX and specified the actions needed to be taken. In a series of XXXX separate question and answer releases XXXX XXXX addresses concerns from each GA and Servicer clarifying any doubts as to what actions needed to be taken. ( see attachment 22-03158 FOIA response ). XXXX was included in those Q & A sessions and also conference calls with FSA prior to those sessions. XXXX person XXXX was included in those conversations and emails. ( see attachment 22-03158 FOIA response ) XXXX willfully disregarded the GEN 21-03 and CFR 34 CFR 682.409 both of which mandated bringing the loans current and assigning to the DOE. Instead XXXX sold the loans to private lenders for profit. XXXX further submitted for collection costs/ rehabilitation costs after pushing rehabilitation agreements through completion. XXXX instead of transferring the loan to the department pushed rehabilitation agreements on borrowers to stop profit loss from the loans that were required to be returned to good standing. The Covid relief measures meant that XXXX would lose profits so instead of following the law and regulations, XXXX proceeded to deceive borrowers in their options for relief and seek profit at their expense and detriment. XXXX further along with XXXX and Nelnet violated consumer protection and credit reporting laws to include the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., and its implementing regulation, Regulation V, 12 C.F.R. part 1022 ; and the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692 et seq., based on unlawful acts and practices in connection with XXXX servicing, default aversion, and collection of student loans. Borrower loan in this instance was a population XXXX loan. Borrower contacted Nelnet and XXXX the day after the XX/XX/XXXX notice of expansion of the Cares Act was released. Borrower demanded that Nelnet and XXXX return the loan to good standing. Both XXXX and Nelnet refused to cooperate and afford to relief entitled under law. Instead XXXX allowed a rehabilitation agreement to go to completion after they breached the contract after being noticed by borrower several times. Nelnet was sen the public notice and confirmed reciept. Nelnet was required to regain possession of the loan and return to good standing as of XX/XX/XXXX at minumum. Nelnet was contacted and demanded to do so but refused to comply with the DOE GEN 21-3 requiring the relief to be applied retroactive. Nelnet continued to report the negative information to the borrowers detriment. XXXX failed to notify the prior servicer Nelnet to take actions required in GEN 21-03. XXXX failed to contact Nelnet to report the tradeline accurately to the Credit Reporting Agencies. XXXX further sold the loan to XXXX and collected profits from that sale and rehabilitation agreement after breached that rehabilitation agreement and after being notified by borrower. XXXX then refused to rescind the loan after being notified of the breach of the agreement and that the loan was illegally transferred and sold and in which they had no right of possession. XXXX continued to report incorrect balances, disregard covid relief, disregard forbearance and pauses, and continue to report the loan late to the CRAs after being formally noticed through their registered agent and through email. XXXX further sent notices to borrowers mirespresenting that the Covid relief had ended. XXXX violated FCRA and FDCPA and state and federal deceptive trade practices act laws. XXXX continues to report the loan as being late which continues to harm borrower. The actions by XXXX, Nelnet, and XXXX has been a long standing and continued journey of deceiving borrowers and breaking consumer protection laws, taking money from the federal fund and recouping monies that they are not entitled to under law or equity. DOE Contacts are contained in the attachments as well as some correspondence with XXXX, XXXX, and Nelnet. Attached in an enforcement action by the CFPB against XXXX in XXXX. Attached is an enforcement action by the state of PA Attorney General. The CFPB should take the same action against XXXX, XXXX, and Nelnet.
|
| 05/24/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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There are two student loans that I took out with XXXX while I was in college from XXXX to XXXX. I was successfully paying on these loans after graduation until XXXX when my parents filed Chapter XXXX bankruptcy, because my dad is the co-signer on the two student loans they were pulled into their bankruptcy. The bankruptcy lawyer told us to leave the loans as is because they will pay out in the bankruptcy.
The XXXX student loans were discharged in Bankruptcy in XX/XX/XXXX. I have attached the discharge papers and highlighted the two Firstmark loans as well as the courts sentence stating that the unpaid amounts have been discharged. These are non-qualified private student loans, so they are not exempt from discharge under the bankruptcy code. They were taken out as direct consumer student loans, not certified by the school ( as you will see in the application that Firstmark has given me, and I've attached on the right-hand side there is no school certification information ), and they were in excess of my scholarship and the federal student loans that covered by tuition. No further petition needs to be filed with the court for the discharge, according to the bankruptcy code any non-qualified private student loans are automatically discharged. I've told Firstmark this multiple times, but they just say that student loans can't be discharged in bankruptcy, which is only accurate for federal and private qualified student loans.
In addition to that, Firstmark is saying that these two loans were not discharged in bankruptcy and that I still owe them. I have been trying to get documentation for proof of debt from Firstmark for several months now because I do not believe I owe these loans. I've asked Firstmark customer service for this documentation directly several times and I either receive the same documents over and over, which are not enough to satisfy proof of debt, or I don't get any answer at all. Not only that, but I have filed multiple disputes with all three credit bureau 's, and every time the loans come back as verified. I am very confused as to how that can be possible when Firstmark can't provide the appropriate and complete documentation to me.
I called XXXX and asked a dispute specialist if they could provide me with the proof of debt that is required for Firstmark to report these to the credit bureau under the FCRA, and XXXX said they do not receive anything from Firstmark. The agent explained that XXXX just passes the dispute on and Firstmark says they've verified it, so XXXX leaves it on my credit report.
I sent Firstmark a 623 dispute letter requesting that they investigate the loans and that they provide me with all proof and documentation of their investigation as well as what they've found in their investigation. I received a letter in the mail today from Firstmark stating that they are not going to investigate the dispute because it was frivolous. They did not provide any further documentation with the letter, nor did they provide any documentation around their previous investigations or any proof that they've ever done any sort of investigation on these loans.
To this date the ONLY documentation Firstmark has provided me is ( 1 ) student loan application that was electronically signed ( there are two separate student loans this complaint pertains to ), ( 1 ) word document that has blanked out areas, and different fonts that claims to be a conditional letter of approval from XXXX, but I could type this up in Word if I wanted to. ( 1 ) generic promissory note that does not have my signature on it, and does not tie itself to my loan application or accounts in any way. The first page of the generic promissory note under the 'promise to pay ' section states that a conditional letter of approval and/or a promissory note will be sent with each subsequent loan, even under a master student loan promissory note. I have not received this documentation for the 2nd student loan after multiple requests.
At this point, Firstmark has failed to provide ANY documentation for one of these loans, they can not even provide documentation that I even applied for a 2nd loan with XXXX. For the other loan they can only provide incomplete documentation. The documentation that has been provided does not satisfy the legal proof of debt that is required to be reporting these accounts to the credit bureau, and it is not enough documentation to be legally collecting on this loan.
Right now Firstmark is in violation of the FCRA, and the bankruptcy code by continuing to report and trying to collect on these accounts. If there is further documentation available to satisfy the proof of debt requirement that the creditor must meet, then I want copies of that documentation as well. If no further documentation can be provided then I want these loans deleted from Firstmarks system, from my credit report, and my dad 's credit report XXXX XXXX, with all three credit bureaus.
|
| 08/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
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COMPLAINT # XXXX This complaint can not be resolved by the documents that were provided. No where did i see obligations to NELNET on any documents, nor do i know this company that is reporting on my credit report. If you have the right to do what you are doing, address the complaint. Do not obtain anymore of my personal information without my consent. THIS complaint is the " consumer law ''. WHERE ARE MY DISCLOSURES from your company? Address that law.
NOTICE TO AGENT IS NOTICE TO PRINCIPAL AND NOTICE TO PRINCIPAL IS NOTICE TO AGENT This complaint is being submitted due to " no '' response from USPS certified mail XXXX and affidavit. I recently received a copy of my credit reported I see you have reported an account on all three major Consumer Reporting Agencies that I did not give you permission to report, NO PERMISSIBLE PURPOSE, you did not disclose to me that I can opt out of having my information reported, and I am writing you to EXERCISE THAT RIGHT. XXXX : XXXX XXXX XXXX XXXX XXXX : XXXX It is my understanding that the reporting of these account is a violation of 15 USC 1681a, The Fair Credit Reporting Act [ 15 USC 1681 ( a ) ( 2 ) ( B ) ] : ( 2 ) EXCLUSIONS.Except as provided in paragraph ( 3 ), the term consumer report does not include ( B ) any authorization or approval of a specific extension of credit directly or indirectly by the issuer of a credit card or similar device ; So let me explain. Under the Truth in Lending Act 15 USC 1602 ( g ), credit card is defined as the following : The term credit card means any card, plate, coupon book or other credit device existing for the purpose of obtaining money, property, labor, or services on credit. This makes my social security card, drivers license/ID, and license plate credit cards that are/were used for the extension of credit. I am writing in regard to the above-referenced account that was an authorization and approval of a specific extension of credit directly to me ( XXXX XXXX ). According to the Fair Credit Reporting Act 15 USC 1681a 2 ( B ) this account is not included in a consumer report. You have reported this account to my consumer report which is a clear violation of the law. I Demand the deletion of this account from my consumer reports immediately. You are put on notice of the matter and the continuation of reporting this account after you have been put on notice will leave me no choice but to take legal action for willful noncompliance under the civil liability section of the FCRA 15 USC 1681n and the TILA 15 USC 1601. I have recently come across inform from the Federal trade Commission ( FTC ) more specifically the GrammLeachBliley Act 00 15 USC 6802 obligations with respect to disclosures of personal information ( a ) NOTICE REQUIREMENTS Except as otherwise provided in this sub-chapter, a financial institution may not, directly or through any affiliate, disclose to a non-affiliated third party any nonpublic personal information. ( b ) OPT OUT ( 1 ) IN GENERAL A financial institution may not disclose nonpublic personal information to a non-affiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option. DEPT OF EDUCATIONXXXX did not disclose this information to me that is required by federal law. DEPT OF EDUCATIONXXXX knowingly and willfully withheld pertinent information regarding the disclosure of my information to affiliated and non-affiliated third parties. DEPT OF EDUCATIONXXXX knowingly and willfully withheld information that explained how I the consumer can exercise that nondisclosure option. DEPT OF EDUCATION request of truth in lending disclosures was never received 15 USC 1635a DISCLOSURES OF OBLIGORS RIGHT TO RESCIND. You are in violations of several federal laws and this account must be deleted from all credit reporting agencies that you have furnished this information to along with all my Consumer reports that this information is on. 15 USC 1691 a ( 3 ) ( a ) ACTIVITIES CONSTITUTING DISCRIMINATION It shall be unlawful for any creditor to discriminate against any applicant, with respect to any aspect of a credit transaction ( 1 ) on the basis of race, XXXX, religion, national origin, XXXX or marital status, or age ( provided the applicant has the capacity to contract ) ; ( 2 ) because all or part of the applicants income derives from any public assistance program ; or ( 3 ) because the applicant has in good faith exercised any right under this chapter.
|
| 08/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have continuously been running into issues with Nelnet since the first time I received a bill while I was still completing courses ( around end of XXXX or beginning XXXX ). I informed them I was still in school and taking courses when they began hounding me. I had school officials contact Nelnet ; meanwhile Nelnet still continued fighting with me about repaying my loans. Again, I advised them that I am still completing courses, and that payments/sending bills should not occur until six-months following graduation.
During my final semester, yet again, I am harassed by Nelnet while I am trying to complete my final semester in XXXX XXXX. Both myself and the University contacted Nelnet to square away issues, only temporarily ceased before the harassment began again. I completed a forbearance request to get them off my back, the six months grace period had not even begun I don't think.
Then the Coronavirus Pandemic started, and I received documentation of the Government pause ( still in effect to date ), Nelnet still proceeded with billing and claimed I had private loans. I have explained several ways to Nelnet that all of my loans are Federal Student Loans, all completed within each college or university 's financial aid department or FAFSA. I have never elected for any private loans and never applied for anything contrary to US Government owned loans, I also have never refinanced any loans with a private lender or otherwise, so if this were to be the case there is some mistake, which needs correction. Over and over again I repeat this, and it falls on deaf ears! Please help me get to the bottom of correcting this, or I will have to seek legal action.
Lastly, I must also add that I have had numerous setbacks since in school, ongoing thereafter. I have had several family members pass away within a relatively short period of time, plus my health has been failing and I have been unable to work and have been amassing growing medical debt for which I can only make minimum payments to cover, so my credit is everything. Although I can barely afford just the minimum payments, I pay all of my bills on time. What I do not need is false reports to credit bureaus reporting late or missed payments when I should note be getting billed ; not only is the payments and all interest still suspended until " now '' end of this year ( XX/XX/XXXX ), but I have also filed numerous forbearance requests and gotten approval through XX/XX/XXXX, so again, I do not understand the constant predatory harassment, conflicting statements, constant barrage of emails, phone calls, mailed correspondences etc ..... I am making no money, and I can not give money out of no money at all, and should what remaining credit I have be placed in jeopardy whereas I am left without any credit lines to pay for out-of-pocket medical expenses and dally needs, it will be further evident that Nelnets actions are in deliberate spite and carelessness with the intent to cause me the greatest amount of harm, including the inevitable, which without the means to even cover out-of-pocket expenses for medical needs and basic necessities, no one can survive ; it will be made clear that any false reporting of late, missed, delinquencies or defaults of any kind, which would hurt my creditworthiness when I have already been in contact with Nelnet to fix the errors they have and set the records straight with regards to the fact that I should only have Federal / U.S. Government owned student loans and nothing else to the contrary. Continuation of the same behavior repeatedly is blatant harassment and a threat to limit my lifespan or eliminate me altogether which will also not bring them any closer to making payments I am in no position of health to afford to do. I am essentially disabled and in need of round-the-clock care by my husband who is my XXXX XXXX XXXX
Nelnet continuous harassment has caused and is continuing to cause me a great deal of mental distress, which is further aggravating numerous XXXX XXXX for which I am under the care of several doctors as well as specialists in various fields of medicine. I can not handle any of this, and I have made this abundantly clear to Nelnet on numerous occasions. As Nelnet continues to further jeopardize my health and well-being, I want it on the record, that as a result of all of this stress and harassment, I believe Nelnet is intentionally trying to harm me personally, and any further decline in the status/condition of my health, I directly blame Nelnet for causing, and therefore the impact for which has already been detrimental to me ( unsure to what extent this far ) I will be sure that someone assigns a value to my declining health throughout the period of time that this has begun and continues. Nelnet has been asked to stop calling me and only contact me via email or via Postal Mail. This they/Nelnet has also failed to comply with my written requests.
|
| 03/06/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
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Im trying to get some help dealing with my student loan company Nelnet. I first applied for a deferment in XX/XX/XXXX as the hope was Id recover. I literally must have filed the deferment paperwork over 50 times. Nelnet has an online system that you email your forms to after you send something you get a confirmation email I received 50 confirmation emails but my deferment was never processed.
I began receiving letters in the mail stating I was going to be reported to Credit Agencies collection agencies that I owed thousands of dollars in back payments as if I had never applied. I was having so much difficulty dealing with them that I contacted XXXX XXXX XXXX and one of his staff contacted Nelnet on my behalf she was able to finally get them to process the deferment almost 2 years after I 1st submitted it.
I completed and submitted my application for XXXX discharge on XX/XX/XXXX. Just like with the deferment months past without any status update so finally once again I contacted the senators office to help me find out what was going on. I know that it can take quite some time for a XXXX discharge to be processed but to go almost a year without any contact is unusual.
The Senators staff contacted Nelnet last week and sent them a copy of my discharge application so that they could look up it's status. She told me that they had told her that they had everything they needed to process it but that it could take up to three years to be processed and that I needed to be patient. The next day I received an email from Nelnet saying they recived my application as if I had just sent it the day the staff requested a status. I immediately called Nelnet to find out what was going on and much to my annoyance they are now insisting the 1st time they got the discharge app was last week from the senator.
I insisted to them that that was not the case and that I had emails date and time stamped to show when that application was orginally submitted id be happy to provide to straighten this out. Once again I was told to send my proof to the same email address XXXX.
Today I called again to make sure that they had gotten the emails and once again they insisted that I had never applied until last week they said they got the email but that it did not contain the PDF files which is very strange because I sent copies to myself to my boyfriend and to the senator and they all arrived with the attachments intact. The email I sent is clearly dated XX/XX/XXXX but they said they dont understand why Im forwarding them the email. I explained it very clearly on the phone but they just continue to play XXXX like they dont get that an email date stamped with the pdf application attachments proves it was sent that day.
The woman I spoke to today again even gave conflicting information first saying that I never applied and then saying that I had submitted an incomplete application that was missing the Physicians form which is exactly what I sent them last night which was included in the PDFs attached to the email. She admitted she saw that the doctor signed the form in XX/XX/XXXX but insisted I never provided that documenation and now itd been too long so Id have to fill out a whole new application and start all over.
I'm at my Wit 's End here I have no doubt in my mind that Nelnet is attempting to let my deferment time run out so that I am no longer eligible to defer my loans which will happen on XX/XX/XXXX of this year so if they don't process my discharge before that date I will be placed in default and then wont be on eligible to get my loans discharged. There is no doubt in my mind that this is why they are now claiming that I never sent the application in and even when I send proof that I did send the application in over a year ago they refuse to acknowledge it. I'm already on XXXX because of XXXX XXXX and XXXX and this is only made all of those conditions much worse making sure that even if recovery was possible that it will never happen not to mention as a result of XXXX my XXXX XXXX also get worse. I can't tell you the number of XXXX XXXX that I have suffered as a direct result of dealing with this loan company. In the amount of time that I have spent trying to resolve these issues is like a full-time job on its own I literally could provide you thousands of emails.
Unfortunately the Senator 's office has been not so helpful in resolving this issue as it's been going on for 3 years however in their defense every time they contact Nelnet Nelnet lies to them and tells them that everything is all set they have the paperwork and I just need to be patient and wait for them to process it.
I should include I recently recived letters from a collection agency about my loan so even though I am currently on a deferred status apparently they still reported me to the credit agency and lowered my credit score even though that shouldnt have happened.
|
| 01/20/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I submitted information the Nelnet XXXX XXXX XXXX XXXX group to have a student loan debt forgiven. I was told I needed to send in additional documentation for the account. I sent this additional informaiton via fax & have the confirmation sheet, as of XX/XX/XXXX. I was advised that I needed additional information to be considered for the program and provided such information on XX/XX/XXXX via fax and also have the confirmation sheet.
A ; ; that was requested before this current status update on XX/XX/XXXX, was a BPQY, which was also mentioned on the initial application form already submitted on XX/XX/XXXX.
As of XX/XX/XXXX, ALL information requested was already submitted and has been verified as submitted to Nelnet, by Nelnet representatives. However, in the status update about the acceptance of documents or the declination of such documents received on XXXX/XXXX/XXXX around XXXX, I was given written correspondence that states the representatives declined my information given and mention the reason for the declination was because of the following : " You applied for discharge on the basis of a determination of XXXX by the Social Security Administration ( SSA ), but you did not provide the required documentation from the SSA supporting your eligibility for XXXX discharge and have not responded to our request to provide the documentation ; specifically, you did not provide a copy of your SSA notice of award for Social Security XXXX Insurance ( XXXX ) or Supplemental Security Income ( SSI ) benefits stating that your next scheduled XXXX review will be within 5 to 7 years '' I contacted the customer service team at Nelnet around XXXX XX/XX/XXXX regarding the letter I received. I mentioned two issues to the representative to attempt to resolve them. The first matter regarded how my name was addressed in their system & not matching up to my person according to security and my certificate of live birth, nor how my name was entered on the application. This created a conflict of interest as the company addressed a, " XXXX XXXX '' not " XXXX XXXX XXXX '' at the same address, however this error is addressed to another entity & was creating a conflict of interest in terms of lawfully opening mail and not lawfully opening mail. After mentioning this, I proceed to the next matter which was the above mentioned reason for the declination and my already providing the documentation requested. The representative was extremely helpful, however the solution given was that I was declined because I did not have on my medical review exactly, " 5 to 7 years '' for a review cycle. I advised that regardless of what the information stated, the requested documentation was already sent in and has been recognized by the group. The group is reading the document sent to them on XX/XX/XXXX, the same BPQY document that I was given instruction to get from the SSA office originally to proceed with the request. The representative further stated that I could visit a doctor to have them verify if the severity of the XXXX was sufficient and would be something they would signoff on in writing, then I could have something to see if I could be approved for the program. I requested to speak to someone that would be able to give me more information about what the " specific declination code meant ''. I was sent to a supervisor who verified security and the reason for the call, yet she repeated the same thing. I advised I would not be paying XXXX XXXX anything and to avoid being vulgar the matter was entirely ( verbatim ), " XXXX ''. I further stated that I already sent the documents and that I would not be going to the SSA office and attempting to have them give me ANY documents that required me to do Nelnets job of verifying the coding on the paperwork I or anyone else sends to them. I further asked to get information from them regarding the legal contact about matters like this. The representative stated that the route I was seeking to go would not get the results I was seeking and that the paperwork requested needed to have, " 5 to7 years '' on it to be considered for the program and the only reason I was not, because it said, " XX/XX/XXXX & Q+ ''. She further stated that according to the SSA handbook that that status meant that my XXXX was thought to be able to improve within a certain time frame. I further stated that I appreciated her attempting to explain this to me, but I already provided the necessary documents and I would still like to reach out to someone about the matter as it would get heard and forwarded to the right individuals, whether she directly did the forwarding or not, it would get addressed. She provided the following information : " nelnet attn corresponce XXXX XXXX XXXX nb XXXX " I thanked her for her time and proceeded to gather the documents I accumulated to get them to try to get the application to them and its supporting documents.
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| 04/09/2020 |
Yes |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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I, like many American millennials, am in the process of paying off a hefty amount of student loan debt. I took out federal student loans to attend XXXX and then law school back XXXX. I have been paying regularly, have never missed a payment, and currently my student loan debt is down to about $ XXXX ( started around $ XXXX ). As I mentioned, all my loans are direct loans from the federal government and are currently being serviced by a company called Nelnet.
When I heard that the CARES Act was going to drop interest on federal student loans to 0 %, I was excited because this meant I could continue to pay my regular loan payments, but instead of the ungodly amount that goes to interest, all of my payment would now be applied to the principal balance. In theory, this would help me pay off my loans faster. Back in XXXX after the CARES Act was signed, I called Nelnet to inquire about the XX/XX/XXXX payment I had just made because the CARES Act had taken effect XX/XX/XXXX. I told them that {$150.00} of my XX/XX/XXXX payment had gone to interest and asked if this amount was going to be reapplied to principal. The employee told me yes she believed it would but it would take a few weeks for them to update their systems. I understood and thought they probably service thousands of loans and this type of change was unprecedented so I would be patient with them.
Ive been checking my online account every few days since and nothing has changed. That payment hasnt been reapplied to principal and my loans continue to show more interest accrual daily. So today, I called again XX/XX/XXXX. This time I got a very honest employee on the line who seemed embarrassed more than anything to explain to me how things were going to work during this time.
First, she told me my XX/XX/XXXX payment would NOT be reapplied to principal, even though I paid interest at the time when I was not supposed to because of the CARES Act. I was confused and inquired further. She expressed frustration with the companys method and kept saying, I dont know why they are doing it this way, and its hard for me to explain, etc. I told her I wanted to continue making my regular loan payments to principal during this 6 month forbearance and asked how that would work because my accounts were still showing daily interest accrual. She told me yes, I could make payments during the forbearance, but they would have to be manual ( prior to this, I was on auto debit ) and that any payment I made would continue partially going to interest. I asked her what interest?, since the CARES Act halted interest accrual through XX/XX/XXXX. She said her company decided that it would be too much coding work to change the formula on how payments are applied, but here is the kicker : IF borrowers wanted to get the amount they pay to interest over these next 6 months back, they would need to call Nelnet at the end of XXXX when the CARES Acts protection ends and Nelnet would refund the amount that was applied to interest ONLY UPON REQUEST.
What??? 3 things wrong with this : 1. ) Upon request? So even though my loans are supposed to be accruing 0 % interest for the next 6 months, Nelnet wont change it in their system to correctly reflect that rate - which means any payments I make still go to interest that isnt supposed to exist and IF I want my money back I have to call back in a few months and request it, and if I dont they will just keep the money? I asked if the money would be reapplied to the principal and she said NO. So they will keep your money but WONT apply it to your loan and wont refund it to you unless, and ONLY, if you call and ask? So where will the money be going - into this companys pocket.
2. ) This essentially stops someone like me who wants to take these next 6 months to aggressively pay more towards principal the inability to do so because they wont redirect that money towards principal only.
3. ) Nowhere on their website, even on their CARES Act page, is this policy explained. I think if it was the entire consumer protection agency would be on them. I sent an email over a week ago that was never returned. It seems like they dont want to put this in writing. All they say on their website is that you may continue to pay on your loans during the forbearance if you choose to do so. Nowhere is it explained how the money will be applied, or that they will indefinitely hold your portion of the payment that goes towards interest during this time. How can I even be sure that when I call in XXXX they will hold their word and refund that money to me?
I am appalled. Am I crazy or this some borderline fraudulent and predatory stuff?
Any help would be greatly appreciated. If you want to contact me further, I am available through email here at XXXX or by phone at XXXX.
Looking forward to hearing back from you.
XXXX XXXX
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| 01/13/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
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Firstmark has not been applying my overpayments to the loans with the highest interest rate, but rather spreading the overage equally between my XXXX loans. This is not correct. The overpayment should be applied to the loan with the highest interest rate, this I how my previous servicer allocated payments and this is how Firstmarks website advertises their overpayments will be allocated. I have requested this because about the same time that Firstmark took over my loan I went back to school for my XXXX ( in XXXX ) and was in deferment but was still making regular monthly payments. These payments were not being applied correctly and therefore have effected the amount of interest I am paying vs. principle. In addition, over the past year and a half I have been paying in excess of my regular monthly payment in order to try to get the loans paid off, and none of those excess payments were being allocated correctly either. XXXX : This was discovered in XXXX when I went to pay off one of my loans. It had a remaining balance of around {$930.00} and I made a payment of {$950.00}. After a couple of days I went online to check to make sure the loan was paid off and it wasnt because the overpayment was split up between my open loans. It is important to note that two of my loans have interest rates that are the same and are lower than the other two which have the same interest rate and are high. A few months prior to discovering this, one of the higher rated loans had been paid off and as a result of the {$950.00} payment allocation the XXXX loan with the high interest rate was also paid off. *this comes up later in the requests Request : I have made multiple phone calls and requests in order to get this resolved with Firstmark going back to XXXX. I was first told it would take XXXX weeks to review. XXXX weeks later I followed up with them via their online contact sheet on XXXX asking for an update. To which they replied that it was corrected. When I went online only the last {$950.00} payment was reallocated and not the whole history of payments like I had requested to them on the phone and in writing. I filled out another online contact form on XX/XX/XXXX explaining in more detail what was needed and again requested that all payments would be reviewed. I received a response that my request was received on XX/XX/XXXX and that the payment request was under review which would take XXXX weeks for processing. I then followed up via phone call on XXXX and the customer service rep told me that nothing was reallocated because the XXXX loans with the highest interest rate have been paid off. I again explained my story and advised what I wanted to be done. The rep seemed like she understood, said she was going to talk to her supervisor, escalate the matter and have someone contact me within a couple of days. A few days went by, On XX/XX/XXXX I followed up with them again as I hadnt heard anything. They advised that nothing had been done. On XX/XX/XXXX I followed up again and was told again, that nothing had been done. I requested to speak to a supervisor, once again explained the situation, and was told that she was going to personally pull my request and have it resolved. On XX/XX/XXXX another phone call was placed and was told that nothing has been done but it should only be a couple more days and that it was rush status. And today another request for an update was made and nothing has been done. On XX/XX/XXXX a CFPB complaint was filed- however, Firstmarks response was, in summary, " were working on it ''. On XX/XX/XXXX some payments were reallocated however, now my account is showing that I owe over {$13000.00}, however, not all payments have been reallocated. Prior to any reallocation on the XXXX my payoff balance was around {$6000.00}. My account has been sitting inactive since XX/XX/XXXX with nothing further being done. On XX/XX/XXXX I called to check up on the status and was told that the payments were still being reviewed and reallocated. I called again on XXXX, XXXX, XXXX, and XX/XX/XXXX for updates and each time asked for a supervisor to give me a call regarding the status of my loan and reallocation of my payments. To date, I have not heard from any from the company and my payment reallocations have not been completed. My loan is still showing an incorrect balance.
This is now my XXXX complaint because the issue has not been taken care of.
UPdate since the last complaint : Payments were not reviewed or reallocated but someone did fix the account so that the balance was put back to the pre-complaint balance ( approximately {$6000.00} ). Because of the delays and the companies ineptitude, I went ahead and paid off the remaining balance of the loan. However, I feel as though the payments still need to be reallocated and a check for the difference needs to be issued.
|
| 12/02/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
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My name is XXXX XXXX and Id like to submit a possible investigation report on a company that I believe is scamming its consumers out of millions of dollars.
When I started going to XXXX XXXX XXXX for a XXXX year fashion program, I was given information upon registration for a student loan program to help pay with college fees. I decided to receive the financial aid through XXXX XXXX XXXX *a NelNet branch , and have been paying this loan for over ten years now, roughly estimating {$40000.00} in payments.
Now, FirstMark Services, XXXX XXXX XXXX ( This loan was originally through XXXX XXXX XXXX XXXX without my knowledge, they transferred over my loan to First Mark Services and I was told that any of the information from XXXX doesnt have to be given to me, even though I did not sign off on this transfer, ) claimed that my payoff amount from last month was {$39000.00}. No one can seem to explain to me, nor do they seem to understand the breakdowns themselves of why I am to be paying over 100 % interest of this loan if my rates have never gone above 5.25 % I asked for a breakdown and an elaborate and detailed explanation of all of this information, but FirstMark Services refuses to give me my master promissory note without a court order. I have a right to know what I am paying for and why. This loan initially shouldve been paid off by this year and now it seems as though I have to pay this for another XXXX XXXX Also, as this loan originated as a college loan, and through the XXXX XXXX XXXX XXXX I was made to believe that I was receiving a student loan and now they are claiming that I am not eligible for a student loan as they had signed me up for a private loan, although they are supposed to be a college loan company, such as the title they keep. Now I am not eligible for any student loan forgiveness.
Here are the interest rates from FirstMark as follows : XXXX : 3.5 % XXXX : 3.25 % XXXX : 3.5 % XXXX : 3.75 % XXXX : 4 % XXXX : 4.25 % XXXX : 4.75 % XXXX : 5 % XXXX : 5.25 % XXXX : 4.75 % XXXX : 4.5 % XXXX : 3 % XXXX : 3.25 % ( Percentages were not able to given to me before the loan company transfer in 2016. Lots of missing information but no explanation why theres 100 % interest charge. ) For both XXXX XXXX FirstMark Services, there are several corporation lawsuits, as well as several other class action lawsuits happening with these companies for the same issues. This seems to be a larger scale complaint, as this is happening to many people.
So it seems as though I am not the only one receiving misleading information and/or no information at all, with minimal cooperation from both companies. No one should be paying over 100 % interest of their loan if the interest rate is only fluctuating between 3 % and 5.25 %. There is no disclosure that I was given for any of these extra charges, from both XXXX XXXX XXXX ( NelNet ) and FirstMark ( XXXX ) They tricked people by saying there is a small interest rate and do not disclose that there are XXXX or XXXX other sorts of payments they will be charging me for, that is unlawful. And yet, I have no idea what they are charging me for because they will not provide that information without a court order.
Corona has made it hard for all of us to get back on our feet, but with multi-billion dollar corporations as well as XXXX Colleges in our my own state, taking advantage and creating scam loans, its nearly impossible to start our lives again, never mind this heavy burden of a constant payment that never seems to go away.
During Corona the loan company posted a big sign on their website stating Impacted by COVID-19? Were here for you.
And said they would offer forbearance for those affected. The interest rate would be 3 % every month of what the monthly payment was supposed to be ( they calculated it for me at about {$30.00} a month when I was thinking of doing this, ) altogether I shouldve had about a {$300.00} interest fee but they charged me a few thousand dollars, yet again no one can explain this to me.
This also happened right when I got out of college. The loan company encouraged me to defer my payments as a way to reestablish myself while finding the proper career. I took their advice but it was a scam to get me to pay thousands of dollars towards the deferment, not as an act to help students. As soon as the first companies principal balance was paid, I believe thats when they transferred it so a whole new company could get my principal payments all over again.
Really hoping you can help with this. The class action lawsuits are not excepting any more clients at this time and I dont know where else to turn. I have tons of email correspondence with proof of my interactions as well as documented payment information if needed.
Thank you so much for taking the time to read this.
XXXX XXXX XXXX
|
| 05/29/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Nelnet failed to respond per OCGA and Federal Statues to an open Records Request in full by omitting information with intentional negligent behavior Failed to Respond to open Records Request In Case XXXX Nelnet failed to respond to an open records request violating State and Federal Laws. Nelnet has continually refused comment reciting previous messages and emails that were not completed in full so this is not surprising. This has now become intentional negligent behavior. Please read The ENTIRE COMPlAINT IN FULL Nelnet has WILLFULLY VIOLATED FCRA SECTION 623 Items Requested and not given to consumer in a timely manner and committed and errors s d us now will fully negligence by standing behind those denials. As of XX/XX/XXXX information is still incorrect and reporting to all CRAs has not been Verified or addressed.
Never answered 1 ) All information and correspondence with US department of education under the Open Records Act concerning the admin Forbearance as it did not follow protocols and protections set in place by US Federal Code 682.211 Forbearance.
Never answered 2 ) Information concerning illegal interest reported to CRAs while loan was in Admin Forbearance without signed notice from borrower under 682.211 Forbearance AND ADMITTED TO IN CFPB case XXXX Not provided in accordance with 30 day window under FCRA guidelines Accuracy can not be verified 3 ) Proof of Debt for all Loans persuant to all rules in FCRA 623 or removal of Account from Record This information has never been provided upon multiple requests 4 ) Proof of submission of correct information to CRAs from Nelnet to CRAs from XXXX under Open Records Acts pertaining to 3rd party contractors who work as officials of a Govt Service or removal of Account from Record Never provided 5 ) Verification of Current Payment Structure and amounts Due orremoval of Account from Record Never Provided 6 ) Verification of Security protocols surrounding PII from XXXX where personal data was likely compromised Appendix A ) Precedent of Negligence and Willfull misconduct by Failure to provide information according to FCRA 623 FCRA ISSUE XXXX XXXX Submitted to the CFPB on XX/XX/XXXX Information Submitted with this complaint Nelnet admitted no wrong doing on the above case However : The Exact Same Case was submitted to Equifax on XXXX Submitted to the CFPB on XX/XX/XXXX XXXX Found there was an issue yet Nelnet still believed no wrong doing FCRA ISSUE 2 +ECOA ISSUE XXXX Submitted to the CFPB on XX/XX/XXXX There Reference a Case that has nothing to do with the compaint received and in the original case. There is no information concerning the missing data. Clear negligent Behavior by NELNET and a violation of State and Federal Law Screenshot that was attached to this complaint shows XXXX Requested information and it was never sent back to themDue to Lack of response XXXX Deleted the information yet Nelnet still implies no Wrong doing FCRA ISSUE 3 Not providing Validation of Debt Within 30 Days by Law + Innaccurate Information Predatory Loan Practices Under FDCPA XXXX Submitted to the CFPB on XX/XX/XXXX Response They did not adress any of the issues brought up and note " We are not your lender, the Department of Education is your Lender '' FCRA VIOLATION # 4 Failure to provide information in a timely manner Failure to report accurate information to CRA 's Accuratly I want you to Pay Very Close Attention Here So Refer back up to FCRA ISSUE 3 where they responded on XX/XX/XXXX So in XX/XX/XXXX Validation of Debt was asked for, By Law its due to the Client by 30 days They did not sent verification until XXXX when it was aked for a second time therby violating FCRA Guidelines on XXXX Submitted to the CFPB on XX/XX/XXXX They did not send verifcation until XXXX. They failed to send valid information in a timely manner. They failed to provide accruate inforamtoin to CRA 's. Its still wrong as of XX/XX/XXXX Action to be taken : Removal of All accounts from All CRAs Immediately as Information is incorrect and Nelnet has proved to be negligent based on past precedent set above. They continue to refute information with blanket answers and no documentation or research. Removal of all accounts from Nelnet as precedent set shows will full and blatant negligence and account should be removed from records and discharged. Nelnet has Failure to preform a reasonable investigation which constitutes legal action under the FCRA, Section 616, for willful non-compliance. Case law establishing liability of reporting inaccurate information was established in XXXX v. XXXX and XXXX v. XXXX XXXX. Failure to conduct a reasonable investigation can also lead to complaints being filed with your states Attorney General, the Federal Trade Commission and the Consumer Financial Protection Bureau,
|
| 11/07/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I completed the XXXX XXXX XXXX in XXXX XXXX in XX/XX/XXXX at XXXX XXXX College ( now XXXX XXXX University ).
I was contacted by the Financial Aid Department at the XXXX XXXX College about consolidating my student loans because I would be out of the grace period for in school deferment. I was sent an application that was completed by XXXX which I signed and dated XX/XX/XXXX with XXXX XXXX XXXX ( XXXX ) who is now XXXX XXXX XXXX according to XXXX.
The consolidated loan data entered by XXXX contains a previously consolidated XXXX loan with XXXX XXXX ( now XXXX ) which importantly, I never received any payoff information or proof of discharge of underlying loans ; it also included a Federal loan which I have no knowledge of ever receiving or owing, no loan documents at all for this loan has ever been provided to me and just like the XXXX consolidation loan, I never received any payoff information ( discharge ) of the underlying loan ( s ).
In both cases however, XXXX XXXX ( now XXXX ) and XXXX, XXXX billed me and I in fact made payments and continued to do so until XX/XX/XXXX when I began experiencing a financial hardship as a result of divorce proceedings and escalating legal fees in XX/XX/XXXX and XX/XX/XXXX.
I received a notice of risk of default from XXXX dated XX/XX/XXXX.
I received a Notice of Default from XXXX XXXX XXXX ( XXXX ) dated XX/XX/XXXX. According to this notice, XXXX paid a default claim to XXXX, however I am not aware that XXXX ever was the lender and have no idea how they are related to my loan.
I also received a notice of default from XXXX XXXX XXXX dated XX/XX/XXXX, informing me that as of XX/XX/XXXX I was in default on two separate loans and referenced account number XXXX. This is in fact the only account number I have any reference of and it appears that XXXX never actually consolidated my loans but instead sold the APPLICATION according to XXXX ' summary prospectus filed with the XXXX XXXX XXXX on XX/XX/XXXX. See Link to SEC : XXXX : XXXX In any event, in XXXX XXXX the Massachusetts Higher Education Authority ( MHEAC ) certified to the Massachusetts Department of Revenue that I owed {$25000.00} and garnished my entire tax return of {$990.00}. I sent correspondence to XXXX XXXX XXXX on XX/XX/XXXX, XX/XX/XXXX and then directly to MHEAC on XX/XX/XXXX.
I was required to enter into a Loan Rehabilitation Agreement with XXXX XXXX XXXX ( not the guarantor XXXX ).
I then received a response from XXXX dated XX/XX/XXXX regarding my request for return of funds intercepted by MHEAC - and XXXX also wanted me to prove my financial hardship.
MHEAC did return partial amount of intercepted funds however then XXXX also required me to enter into a rehabilitation loan agreement. I was denied requests Income Based Repayments however were willing to provide me a deferment. However, after I signed I was surprised to see that the deferment they offered me was applied retroactively and NOT prospectively.
Next I was directed to begin my payments to XXXX whom I paid continuously from XX/XX/XXXX until XX/XX/XXXX when they supposedly transferred the loan to Nelnet.
On XX/XX/XXXX I was denied a Parent Plus student loan by the United States Department of Education for my son who was entering college in the XX/XX/XXXX semester. The reason for denial was delinquent or discharged loans. I have spent the past year researching my student loans and other false credit reported about me.
It turns out that XXXX was the entity who checked my credit through XXXX on XX/XX/XXXX and denied my credit directly on behalf of the U.S. Department of Education.
Also, XXXX & Nelnet both report two student loans to all the credit reporting agencies, rather than one consolidated loan. The account numbers do not match the account numbers of the bills I receive.
In XX/XX/XXXX or XX/XX/XXXX I found two credit reports obtained by my husband without my knowledge or consent and was included in exhibits by his attorney for our divorce hearing but never reviewed. I had not previously seen these. These reports show that several different entities claimed that I had student loans with them at the same time, in addition to XXXX, but NOT XXXX. There is also a report by XXXX.
It appears XXXX sold my one application to MULTIPLE entities who all then claimed I owed them and reported false information to the credit reporting agencies.
XXXX XXXX claims to be the holder of my loans now or according to XXXX at least. There is also information in the NSLDS that XXXX XXXX XXXX XXXX is also a holder of my loans.
I allege that NONE of these entities actually hold any valid loans and that they are all committing fraud. I suspect they are reporting XXXX or XXXX 's - that were securitized by XXXX or XXXX and not the actual loans.
|
| 07/15/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
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On XX/XX/2020 I submitted a COVID-19 ( Natural Disaster ) Forbearance application via the Firstmark Services/Nelnet, Inc website. After a week or two when I did not receiveany information regarding whether or not the forbearance was denied or approved, nor did I see any changes to my due date on my account page, I called the customer service number. The representative I spoke with apologized to me for the delay in processing the forbearance application and informed me I had one month of forbearance left. She let me know the next due date would be XX/XX/2020 but advised me to call back on XX/XX/2020 to inquire about the availability of additional COVID-19 Forbearance.
I continued to monitor my account to check for updates to my due date. Last week, I noticed my accountdue date was still not updated to reflect the COVID-19 Forbearance. I called back and spoke with a representative who apologized for the delay in processing my forbearance application and told me the previous representative was mistaken and that I actually had three additional months, rather than one additional month, of forbearance available. She stated my repayment would begin XX/XX/2020. She said she would call me back on XX/XX/2020 to confirm processing. After speaking with this representative, I did not see the new due date reflected when I checked periodically online. I also did not receive a call back from the representative.
I followed up two times today. When I called this morning I spoke with a representative who informed me I had no COVID-19 Forbearance left and that both of the previous representatives provided misinformation. I could not follow up with a manager at that time, as she advised, and needed to call back. When I called back to speak with a manager, the first representative confirmed I had no forbearance left. Neither of the representatives I spoke with today could explain why I was previously informed I had COVID-19 Forbearance left or why I never received a written denial of my XX/XX/2020 COVID-19 Forbearance application.
The second time I called in today I requested to speak with a manager after first speaking with the initial representative. The representative transferred me to someone who gave the name " XXXX '' and described herself as a " Specialist I. '' When I requested contact information regarding how to file a complaint, XXXX said she could not give me any contact information and that my " only option '' was for her to file a complaint on my behalf. She also said she had no employee/representative number I could reference to identify her by and no direct contact information. She advised me to call the general customer service line and ask for her because, she said, " I'm the only XXXX. '' I explained to XXXX that she is required by law to provide me with information so I can file a complaint on my own. She then gave me the general customer service email address and the Firstmark/Nelnet, Inc mailing address. When I asked her why she originally denied me this information stating my " only option '' was to have her file a report on my behalf she denied denying me this information stating she just wanted to present me with the " simplest option. '' I then reminded her of her role as a customer service representative and her responsibility to ethically and competently provide me with accurate resources and information. With hesitation and my prompting, XXXX revealed that she is a Specialist I, and above her there is a Specialist II, and above that person is a Team Lead, and above that person is a Supervisor, and above that person there is a Manager. When asked why I was not transferred to a manager as I requested, XXXX informed me I had to go through the proper channel of " escalation '' and that at every stage there could be a 2-3 day callback turn around. This would mean I could potentially not speak with a manager for up to 12 business days.
My demands are simple : 1. Written notification of the denial of my XX/XX/2020 COVID-19 forbearance application with an explanation for the denial.
2. The dated written policy stating three months is the maximum amount of COVID-19 forbearance offered.
3. Contact information for the external body to which I can file a complaint, e.g., The Department of Education, The Consumer Financial Protection Bureau, The Attorney General 's Office.
4. 90 Days of COVID-19 Forbearance. 90 Days is the minimumamount of time allowed for COVID-19 Forbearance. Considering the pandemic has not ended, it is appropriate that this Natural Disaster Forbearance should be extended.
5. Retraining of XXXX and other representatives who provided inaccurate and/or unethical customer service.
I can be reached at XXXX.
Best regards, -- XXXX XXXX XXXX, XXXX, XXXX, XXXX, XXXX
|
| 09/11/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
I was in IDR with Nelnet. I filled out a loan consolidation with an IDR uploaded to student aid.gov. I decided to wait to consolidate to make sure I wouldnt lose any credit toward PSLF or IDR FORGIVENESS. Nelnet said that my FFEL loans were due for a new IDR in XXXX. I logged into my Nelnet online account several times and it said that I was currently in the IDR, my payment had been {$0.00}. They increased it, but it didnt show online, because they didnt process the IDR in student aid.gov. It didnt show a payment due online until XXXX of XXXX. They had sent letters, but online should be correct. According to them it wasnt, and the snail mail letters were correct. That makes no sense. Nelnet reported me 90 days past due in XXXX because even though it said that I was still in an IDR, they had raised the payment, and didnt process the IDR sitting in studentaid.gov. Logging in to student aid.gov it said that I was not due for an IDR recertification until XX/XX/XXXX. Nelnet also said on their introduction page that IDR recertifications were extended out another year, besides having completed four of them over the past year. I immediately went in and consolidated my loans sending them to XXXX, then printed off the IDR application that Nelnet sent me, and while filling that out, they said that they received my application for IDR through my consolidation request. The exact same request and IDR application had been filled out in XX/XX/XXXX before the first IDR on my file even expired, and neither chose Nelnet as the new servicer, however both applications alerted them of my application in which the IDR is attached. They had not processed either yet, and my online account still showed that my next payment was not due until XX/XX/XXXX. I had screen shot this in XXXX. When I called and inquired why that was the case if I had not yet sent in the new IDR they sent me, they said they used the IDR application from my request to consolidate and that they had changed it in the system already, but they definitely had not! When they finally did change it, they updated it to read XX/XX/XXXX. Claiming that it was updated to XX/XX/XXXX before they even processed my request, but I have pictures proving that it was like that previously. So, their online account said I wasnt due for a payment, and in the IDR program, but they had increased the payment from the {$0.00} payment and then said I was 3 months late. Then in student aid.gov the system that Nelnet tells you to use in their directions on their site to update your IDR, it said that I was not due until next year, and there was also an application with a new IDR dated XXXX, XXXX. Nelnet reported me 90 days late on 9 accounts dropping me XXXX points on my credit report now! They refuse to fix it and wont budge or accept any responsibility for it, even though I got the last customer service rep after two hours on the phone, to admit that the online account was wrong because she told me that I had to go by the letters, not the online account., because that more accurate. No, its because thats what says what she needs it to say. If it were the other way around she would say the letters were wrong and the online account was right. I had her all twisted up on the phone, trying not to admit their wrong, but they absolutely refuse to fix any of their mistakes. This seems to be the norm for them. I have since consolidated with XXXX and it had been reported back to good standing before it was closed, but the 90 plus day late payment history remains on all nine accounts. Ive disputed them at least 7 times now and Ive filed a report with student aid, which I have not heard back from. Everyone seems to just regurgitate the same information that they get from Nelnet without investigation. I actually disputed all nine of them the same night with XXXX, at XXXXXXXX XXXX on a Saturday night, and received a dispute resolved notice back from them, validating the 90 days late from Nelnet within a half hour of the claims being filed. Clearly there was no investigation done by the credit bureaus. Its a scam, there is no such thing as consumer protection and no investigations have been done. Its whatever the servicer says, and thats written in stone and has just destroyed my credit for the next 7 years, continuing to put me into a class of economic hardships that I cant dig out of. I had just spent the last seven years repairing my credit, and now this is where I am again, in one day. Why would they wait 90 days and then report it? If it was reported at 30 days it would have least been sorted out and saved me such a huge hit on my credit report with the additional 18 missed payments they claim that I have, that I clearly dont. This is how people lose their XXXX.
|
| 01/06/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Servicemember |
|
I have a student loan costing {$610.00} per month with Firstmark. ( I also have other federal student loans which are in good standing and in forebearance. ) In the fall of XXXX I was on XXXX and could not work. During that time, however, I was able to make all payments on all of my loans with Firstmark, including paying off XXXX of the loans using my sick pay and savings. The account has always been in good standing.
In the Spring of XXXX I was unable to return to work and began receiving unemployment in the amount of {$1600.00} per month, which was only a small portion of my full monthly salary. I continued making payments using my savings, as the unemployment would not cover my living expenses and the {$610.00} student loan. When I realized I would not have enough savings or income to pay the full amount of the student loan and live, I tried contacting the company. I was told they had no options for me.
I continued to call and asked for other people I could email or write to for help at the company, all to no avail. First, I tried multiple times over the past year ( XXXX to XXXX ) to arrange for a forebearance, reduction of monthly payment amount, or even other flexible payment options such as interest only loans or income based repayment. They told me they could not help or change anything and that my account would go to collections. They then told me to contact the loan holder T.H.E. and provided a website. Per the website there was no information on how to contact them - no phone number, email address or mailing address - and there was no information on what was available to me or how to address my problem. I continued calling Firstmark and emailing Firstmark including screenshots of the defunct and useless website they kept referring me to and they told me they could not help me further. At one point the customer service agent went to the website with me on the line and offered to escalate my complaint and issue. I received an email back a few weeks later claiming there was nothing further they could do. I have retained the email chain.
Since early XXXX, I have been paying on the Firstmark student loan as best as I can. I currently have my own business that I started in XXXX in which I work as a XXXX being paid as a XXXX for various clients. When I have income, which has been more and more frequent, I make payments as large as I can to keep the account from going too far past due. While my income has been increasing, I do not receive unemployment anymore, and I still often do not make more than {$1600.00} per month. My income qualifies me for state assistance, which I take advantage of for XXXX, so as to keep my expenses low and allow for payment on this loan ( which is the largest expense that I have ).
Today I called again because the Firstmark website had a new page available titled " Repayment Options ''. On the page it lists which options are available for your loans. It is not a generic website as it lists my loan numbers which are my loan account numbers, which are specific to me. When I called to ask about how I could apply for the repayment options listed ( including forbearance and interest only ) I was told that it was generic and did not apply to me. I asked individually about EVERY SINGLE OPTION that was applicable to me because I know from experience that they are told not to volunteer any help or options that I could use that would reduce or eliminate my payments. Even still, I was told that none of the options listed for my specific loans and my specific account could apply to me.
They should be required to disclose all available repayment options applicable to borrowers when asked. Borrowers shouldn't be required to ask specifically about hidden programs or options that they do not know may be available to them.
This is extremely unfair and distressing. This is deceptive, misleading, and malicious. This entire process over the last year has been distressing and infuriating. I have spent so much time battling this company and its ineptitude, laziness, and cruel and greedy practices. And yet, I continue to make payments and try my best to ensure payments are made.
If people have a choice as to their student loan lender or servicer, do not choose Firstmark. My recent experiences have shown that their practices are deceptive, shadowy, and possibly fraudulent. Their reluctance to give or even identify correct information they share with their customers is a dangerous and intentionally misleading practice that should be avoided if possible but definitely investigated and stopped as soon as possible.
Please investigate and take any and all action necessary to censure, correct, or shut them down to prevent further harm to borrowers.
|
| 05/04/2018 |
Yes |
- Debt collection
- Federal student loan debt
|
- False statements or representation
- Attempted to collect wrong amount
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|
Web |
|
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Nelnet has violated 15 U.S. Code 1692g - Validation of debts US Code sections a and b.Nelnet is unable to provide validation of debt.
This information has been requested multiple times and Nelnet failed to provide the information on purchase of debt.
Nelnet has violated FCRA by providing false information to credit agencies fir the month of XX/XX/XXXX. It has also provided inaccurate information to 2 major credit bureaus in XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX.
Nelnet is also in violation of FDCPA statues by failing to provide verification of purchased debt.
Failure to provide this information to CRA 's and consumer over the allotted time periods after multiple recorded request through the CFPB complaint center and other mediums makes Nelnet Negligent. This consistent negligence stands as precedent for all actions of the company toward the client.
Nelnet is negligent by definition : A failure to behave with the level of care that someone of ordinary prudence would have exercised under the same circumstances. The behavior usually consists of actions, but can also consist of omissions when there is some duty to act ( e.g., a duty to help victims of one 's previous conduct ).
15 U.S. Code 1692g - Validation of debts US Code Notes Authorities ( CFR ) prev | next ( a ) Notice of debt ; contentsWithin five days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer a written notice containing ( 1 ) the amount of the debt ; ( 2 ) the name of the creditor to whom the debt is owed ; ( 3 ) a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector ; ( 4 ) a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector ; and ( 5 ) a statement that, upon the consumers written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor.
( b ) Disputed debts If the consumer notifies the debt collector in writing within the thirty-day period described in subsection ( a ) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or a copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector. Collection activities and communications that do not otherwise violate this subchapter may continue during the 30-day period referred to in subsection ( a ) unless the consumer has notified the debt collector in writing that the debt, or any portion of the debt, is disputed or that the consumer requests the name and address of the original creditor. Any collection activities and communication during the 30-day period may not overshadow or be inconsistent with the disclosure of the consumers right to dispute the debt or request the name and address of the original creditor.
( c ) Admission of liability The failure of a consumer to dispute the validity of a debt under this section may not be construed by any court as an admission of liability by the consumer.
( d ) Legal pleadings A communication in the form of a formal pleading in a civil action shall not be treated as an initial communication for purposes of subsection ( a ).
( e ) Notice provisions The sending or delivery of any form or notice which does not relate to the collection of a debt and is expressly required by title 26, title V of Gramm-Leach-Bliley Act [ 15 U.S.C. 6801 et seq. ], or any provision of Federal or State law relating to notice of data security breach or privacy, or any regulation prescribed under any such provision of law, shall not be treated as an initial communication in connection with debt collection for purposes of this section.
( Pub. L. 90321, title VIII, 809, as added Pub. L. 95109, XX/XX/XXXX, 91 Stat. 879 ; amended Pub. L. 109351, title VIII, 802, XX/XX/XXXX, 120 Stat. XX/XX/XXXX. )
|
| 08/23/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
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I have repeatedly requested that my loan servicer contact my lenders and request a loan terms and agreements review. XXXX XXXX, refuses to relay my request to my loan holders.
The information below is our correspondence thus far. It clearly shows my repeated, clearly written requests to XXXX. It also demonstrates XXXX XXXX unwillingness to provide the services that I have requested.
( XX/XX/XXXX ) XXXX XXXX ( XXXX ) requested the following : Hi, I just re-reviewed my student loans. I noticed that after 10 years of repayment, it looks like only 1 of my principal balances of is less than the original balances. At this rate, I will be locked into an endless debt cycle for decades to come. I need to figure out a way to keep my payments low but also get out of this perpetual student loan debt. I would appreciate it if you all could help me get this figured out. I would like to start by lowering my interest rates and fixing them. Can you please put me in touch with someone to get this accomplished? Thanks, XXXX XXXX ( XX/XX/XXXX ) XXXX XXXX ( XXXX ) Response : XXXX XXXX is required to abide by the terms and agreements of the signed and agreed upon promissory note. The Michigan Finance Authority and XXXX XXXX. have tasked XXXX XXXX to service their loans and follow the loan program guidelines. As such, we are unable to provide payment relief options that your lenders do not offer, and we are unable to lower or fix your interest rates. At this time the only option to repay your loan faster will be to make larger or additional payments.
(XX/XX/XXXX ) XXXX : Im asking you ( XXXX ) as my servicer to reach out Michigan XXXX XXXX and XXXX XXXX. and see if they would be willing to work with you all and me to mitigate my situation. Based on your initial response, it does not appear that you have done this yet. As my loan servicer and conduit to my promissory note holders, I would appreciate it if you would please legitimately relay my requests. Please let me know what the responses are from each loan holder and also send me some documentation of the communication. Also, please let me know if you need additional information from me to get this accomplished.
( XX/XX/XXXX ) XXXX : We are unable to alter the terms of your loan and as such, we can not lower your interest rates, even temporarily. Your loan payment is set at the minimum payment required to pay back the loan within your repayment term. You may be able to reduce your interest rate by consolidating or refinancing. We are not able consolidate or refinance student loans unless it is offered by your loan program. As your lender does not consolidate or refinance, we recommend researching third party lenders who offer these services to find a company best suited to your needs. In accordance to the terms of your promissory note and the servicing guidelines to which we must adhere, we are unable to grant what you are requesting. We regret that we are not able to forward your request as we have an agreement with your lenders to uphold the terms set forth in your promissory note. You may look into refinancing or consolidating your loans which will allow you to change the interest rate and may offer different repayment options.
( XX/XX/XXXX ) XXXX : Would you please forward me the exact language from the " terms of your promissory note and the servicing guidelines '' where it says you can not contact the loan holders to request an adjustment on my behalf. If you ( XXXX ) are contracted to manage my loans for I would appreciate it if you would forward my request and their response. I 'm not asking XXXX to change my loan terms, I 'm asking XXXX to ask the Michigan Finance Authority and XXXX XXXX. to review and consider changing my loan terms. I would appreciate it if you would pass my request on to the loan holders. I need to hear a direct response from them before I elevate this issue to the CFPB and my attorney general 's office of consumer financial protection.
( XX/XX/XXXX ) XXXX : We have sent a request to have your promissory notes sent to you, for both your XXXX XXXX. loans and your Michigan Finance Authority loans. Please allow 5-7 business days for this to be done. We regret that we are unable to ask your lenders to change your loan terms. Your promissory note is a legally binding document, and the terms of a promissory note are not able to be changed, by us or by your lenders. We have an agreement with lenders to uphold the terms of promissory notes. This is why lenders offer refinancing or consolidating. That is the appropriate and legal option customers have if they want a loan with a different interest rate or repayment option.
|
| 09/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/2022 I submitted a complaint against my Student Loan Service provider, Nelnet, to the Consumer Financial Protection Bureau ( CFPB ). My original complaint number was XXXX. On XX/XX/2022 Nelnet responded to my complaint with another Nelnet customers information. Included in this information was the customers name, address, partial Nelnet account number, and balance of their student loan amount. The Nelnet letter was signed by XXXX XXXX Nelnet Loan Servicing. My concern is that another Nelnet customer might have my personal information. I responded to Nelnet response, as feedback, to the CFPB complaint stating Netnet did not address the issues I raised in my complaint. After I submitted this feedback my complaint had a status as Closed.
After seeing the closed status to my complaint I called the CFPB and spoke with a person at CFPB who identified himself as XXXX. He stated he could not give me identifying number so I could reference my call with him. With XXXX help I better understood the letter that was entered as my response to my complaint.
XXXX only suggestion was to enter a second complaint against Nelnet. I told him of my displeasure that I needed to start the complaint process over again due to a Nelnet error which submitted Nelnet response to the wrong complaint. XXXX said there was nothing that could be done except to issue a new complaint.
My original complaint follows this statement.
Nelnet failed to act on my application for Teacher Loan Forgiveness for over a five month period of time. When I call Nelnet to obtain status on my application I receive conflicting / inaccurate information. Nelnet refuses to provide me email / written communication on the information received verbally over the phone. I have been unable to find any information from Nelnet describing their Teacher Loan Forgiveness process and any communications I should receive during this process.
On XX/XX/2022 I faxed my Teacher Loan Forgiveness Application to Nelnet using the following number : XXXX. Upon completion of the faxing process my Fax machine produced a transmission verification report stating the fax result was OK. This means the Nelnet fax machine indicated the fax was successfully received.
On XX/XX/2022 I called Nelnet because I had not received any communications from them and I wanted to verify the FAX had been received and was being processed. I talk to a gentleman at Nelnet who confirmed the fax had been received and ask me questions about some dates on the application. These questions confirmed my belief that Nelnet had received my application and was processing it.
On XX/XX/2022 I again called Nelnet about my application since I had not received any communications from Nelnet about my Teacher Loan Forgiveness application. I was told by the representative at Nelnet that my application was in process, but they were unable to provide me with any additional information.
On XX/XX/2022 I called Nelnet looking for status on my loan forgiveness application. I was told by the Nelnet person that they had looked at my account. They told me that no Teacher Loan Forgiveness Application was ever submitted. I asked to speak with a supervisor.
While speaking with the supervisor I was told that the application was found and no action had been taken on the application. I told her of my displeasure with the current state of the application and said I did not want to begin the application process over from the start. Unfortunately the only thing the supervisor did was submit the application to the Nelnet claims department to begin processing. She told me it may take up to two weeks for Nelnet to process.
I asked the supervisor for an email or written communications stating the events of XX/XX/XXXX and the current state of my application. I was told Nelnet does not let employees send an email or any written communications.
My last request was that I was concerned that because the Department of Education has up to 90 days to act only my application, once it is submitted to them ; I did not want to pay interest on the amount of the loan I am requesting forgiveness. She told me there is a way of coding the application so I would not pay interest of the amount of my student loan I am asking forgiveness on until a final determination on my application was made. I would like this coding applied to my application.
I am requesting that Nelnet provide me a full accounting of this incident. I would like a written explanation of the Teacher Loan Forgiveness process. I would like someone assigned at Nelnet to monitor my application and expedite it where possible.
|
| 05/01/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
The webform removed all formatting from my complaint, so I have also attached a copy of this letter for easier reading.
Complaint : I am writing to file a formal complaint against my student loan servicer, Nelnet , inc., regarding the negligent communications practices that resulted in the accrued interest across all my loans to capitalize and be added to the principal balance.
In short, Nelnet , inc. claims that the interest was capitalized as a result of my alleged failure to respond to a request for more information from Nelnet , inc. to confirm my repayment plan, when in fact I never received any communications from Nelnet , inc. requesting said additional information. Moreover, despite multiple requests to Nelnet , inc. to produce said communications, Nelnet , inc. is unable to produce same, and refuses to reverse the capitalization. The result of the capitalization of {$23000.00} ( $ XXXX+ {$2600.00} ) will result in {$26000.00} of additional interest across the Income Driven Repayment ( IDR ) Schedule with 174 payments remaining.
Resolution : I request that the total capitalization of my accrued interest {$23000.00} ( $ XXXX {$2600.00} ) be reversed and deducted from the interest bearing principal balance.
Interest Calculations : Capitalization 1 : {$13000.00} at 7.9 % Capitalization 2 : {$2000.00} at 7.9 % Interest on this capitalized balance over 174 monthly payments : {$18000.00} Capitalization 1 : {$7200.00} at 6.8 % Capitalization 2 : {$550.00} at 6.8 % Interest on this capitalized balance over 174 monthly payments : {$7.00}, XXXX Timeline : XX/XX/XXXX : IDR plan recertification application submitted.
XX/XX/XXXX : Receipt Confirmation confirmed by Nelnet, inc. via email. See Attachment, Figure 1. Note : Nelnet writes that additional requests for information will come via email : We ask that you continue to make any payments due on your current repayment plan until you receive confirmation of the outcome of our review. Also, please keep an eye out for any emails from us, as we may need additional information to complete our review of your application. Email is my selected form of communication from Nelnet , inc . Figure 2. To date, I have received all communication from Nelnet, inc. via email or text per my communication preferences.
XX/XX/XXXX : Payment made in full : {$550.00} XX/XX/XXXX : Nelnet , inc. sends electronic letters via my account inbox that my monthly minimum payments has increased from {$550.00} to {$2000.00}. At this point my interest had capitalized in the amount of ( estimated ) {$21000.00}.
XX/XX/XXXX : Upon reading the communication, I contacted Nelnet, inc. regarding this situation and was informed that the increase in monthly payment minimum was the result of an incomplete IDR Plan Recertification Application. Additional information regarding pay was required. I was also informed that this resulted in accrued interest capitalization. I requested that they reverse the accrued interest capitalization, as I never received the request for additional information. I can not recall the names of the representatives that I spoke with, but I was escalated to a supervisor who I spoke to in length. He confirmed that I should have been sent this communication via email in my secure account inbox, but stated that it was sent via United States Postal Service ( USPS ) mail. I informed the supervisor that I never received the letter. I was put on hold and he checked with someone in a leadership role for guidance and was told that mailing the letter via USPS was adequate notice, regardless of my receipt. He confirmed multiple times that it was odd that every other piece of correspondence I was sent from Nelnet , inc. came electronically, according to my chosen preference, and could not tell me why this particular request was sent via USPS. He instructed me to submit the requested documentation, and applied a temporary forbearance to my account to allow processing time for the IDR payment plan.
During this period of forbearance, additional interest capitalized, totaling : {$2600.00} XX/XX/XXXX : I submitted the requested pay information to recertify my IDR payment plan.
XX/XX/XXXX : Letter received from Nelnet , inc. detailing their justification ( Figure 3 ), which failed to include the copy of the original request for additional information although expressly stated in the letter. I submit this as continued evidence that the attention to detail regarding physical mail correspondence from Nelnet , inc. is negligent and that they still can not produce evidence that they ever sent the request for additional information.
|
| 10/06/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Older American |
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NOTICE TO PRINCIPAL IS NOTICE TO AGENT NOTICE TO AGENT IS NOTICE TO PRINCIPAL " [ XXXX XXXX ] LAST REPORTED DATE XX/XX/XXXXXXXX { REMARKS ON THE XXXX XXXX ACCOUNT NEED TO REMOVED & UPDATED } ''. " [ DEPT OF ED / NELNET ] LAST REPORTED XX/XX/XXXXXXXX { PAYMENT HISTORY XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. NEED TO UPDATED TO CURRENT } ''. " [ XXXX XXXX XXXX XXXX ] LAST REPORTED XX/XX/XXXX { PAYMENT HISTORY XX/XX/XXXX, XX/XX/XXXX. NEED TO UPDATED TO CURRENT } ''. " [ XXXX XXXX XXXX / XXXX ] LAST REPORTED XX/XX/XXXX { PAYMENT HISTORY XX/XX/XXXX, XX/XX/XXXX. NEED TO UPDATED TO CURRENT } ''. " [ XXXX XXXX ] LAST REPORTED XX/XX/XXXX.
I dont recognize these account in accordance with the fair credit reporting act ( consumer reporting agency ), has violated my rights. 15 USC 1681 section 602 A. States I have right to privacy 15 USC 1681 section 602 A section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions. Please be advised this is my THIRD WRITTEN REQUEST and FINAL WARNING that I fully intend to pursue litigation in accordance with the FCRA to enforce my rights and seek relief and recover all monetary damages that I may be entitled to under Section 616 and Section 617 regarding your continued willful and negligent noncompliance. YOU BROKE THE LAW!!! Failure to respond satisfactorily with deletion of the above demands will result in legal actions taken against your company for which I will be seeking {$1000.00} per violation for : 1. Defamation of character 2. negligent non- compliance 3. Civil liability 4. Mental anguish 5. Fair credit reporting act 15 USC 1681 violation for willful noncompliance - 616. Civil liability for willful noncompliance ( 15 USC 1681n ) 6. Identity theft Please be advised this is my THIRD WRITTEN REQUEST and FINAL WARNING that I fully intend to pursue litigation in accordance with the FCRA to enforce my rights and seek relief and recover all monetary damages that I may be entitled to under Section 616 and Section 617 regarding your continued willful and negligent noncompliance. Despite two written requests, the unverified items listed below remain on my credit report in violation of Federal Law. You are required under the FCRA to have a copy of the original creditors documentation on file to verify that this information is mine and is correct. In the results of your first investigation and subsequent reinvestigation, you stated in writing that you verified that these items are being reported correctly? Who verified these accounts? You have NOT provided me a copy of ANY original documentation ( a consumer contract with my signature on it ) as required under Section 609 ( a ) ( 1 ) ( A ) & Section 611 ( a ) ( 1 ) ( A ). Furthermore, you have failed to provide the method of verification as required under Section 611 ( a ) ( 7 ). Please be advised that under Section 611 ( 5 ) ( A ) of the FCRA you are required to promptly DELETE all information which can not be verified. ( I have the paper trail where you stated that you INVESTIGATED and verified this account however you committed another illegal act according to FCRA 15usc 1681a ( e ) the law states an investigation is only legally complete when you interview my family, associates, neighbors ) you did not do that. The law is very clear as to the Civil liability and the remedy available to me ( Section 616 & 617 ) if you fail to comply with Federal Law. I am a litigious consumer and fully intend on pursuing litigation in this matter to enforce my rights under the FCRA. This report is illegal you must follow the law 15USC 1681a ( 2 ) ( i ) Exclusion, a consumer reporting agency is not allowed to report transactions and experiences such as ( payment history and utilization ). It is the consumer reporting agency 's job to make sure they follow maximum accuracy compliance and procedure 15USC 1681 ( e ). You have been notified and I demand removing this fraudulent illegal account from my consumer report. This is making me lose confidence in the banking system 15USC1681 ( a ) ( 1 ). Avoid a major violation because 15USC1681 section 602 A section 2, states a consumer reporting agency can not furnish an account without my ( consumer ) written instructions. Provide the signed written consent of ( me ) consumer and you ( consumer reporting agency ) to furnish this report. Understand that if Failure to delete this account within 30 days we will file all necessary complaints and seek legal counsel, the approved response is to delete this account immediately.
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| 11/27/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In 2005, I decided to consolidate my student loans from XXXX to Great Lakes to take advantage of the direct loan consolidation and the fixed 6 % interest rate. I believed at the time that my servicer would be Great Lakes and the owner would be the XXXX XXXX XXXX. I waited many years to do a Direct Consolidation. Unfortunately, for whatever reason my loans would be Directly Consolidated and then days later my loans would be consolidated a second time back to XXXX Consolidated status.
The consolidation back to XXXX status made absolutely no sense to me so I called Great Lakes, XXXX and XXXX. No one could help me understand why this occurred. I recently learned how to access all my student loan information on the XXXX website and this is when I realized that my loans were consolidated twice in less than XXXX months. It seems to me like my loans were washed by the XXXX servicer and then sent back to the lender XXXX XXXX.
The first consolidation occurred on XX/XX/XXXX. Loan Type : XXXX XXXX subsidized. The Loan Contact Type : Current XXXX servicer. The Loan Contact Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Loan 1 subsidized {$40000.00}. Loan 2 unsubsidized {$43000.00} The second consolidation occurred on XX/XX/XXXX. Loan Type : XXXX XXXX. The Loan Contact Type : XXXX XXXX XXXX. Loan Contact Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX subsidized {$41000.00} 2. XXXX unsubsidized {$43000.00}.
I am unsure what entity XXXX XXXX XXXX refers to up above but my lender at the time was XXXX XXXX, XXXX. The Loan Contact Name : servicer is XXXX XXXX XXXX, XXXX.
I called Great Lakes on XX/XX/XXXX and tried to discuss these XXXX consolidations with them and they have no record whatsoever of me ever being serviced with them. As a side note, my loans were consolidated with XXXX in XXXX and that was because XXXX XXXX XXXX wanted to change servicers. Great Lakes told me to contact XXXX because they said XXXX used to be Great Lakes. I was told by Great Lakes rep XXXX at ext XXXX that the " loans would just drop ''. XXXX said I could email her with my request for information and she would look into it. I emailed XXXX at XXXX and requested all my loan information that Great Lakes had from XXXX and basically XXXX called me back a couple of hours later and said she could not do anything for me. Not even generate an email showing that I had tried to contact her because she had no way of doing that because I didn't have an account with them. I asked if she could send me a letter outlining our conversation and my requests and she said no, not possible. She said she spoke with her supervisor and they told her they didn't have any information and that I would need to contact XXXX at XXXX. I called the XXXX number and without speaking with anyone, I was told by the automated voice that my account was being handled by another company. I would finally speak with someone, I believe it was with the XXXX XXXX XXXX XXXX XXXX team at XXXX XXXX XXXX. The agent that spoke with me was helpful and he looked through my XXXX loan data and could see where I had the two consolidations in less than XXXX months. He didn't understand why that was like that and all he could say was that he had worked there a little over XXXX years and hadn't ever seen anything like this. He was perplexed and basically couldn't help. I want to know why the two consolidations occurred and was that a legal act to do two consolidations without notifying me? I only thought one consolidation occurred. I believed at the time that my loan servicer would be Great Lakes and that I was doing a Direct Consolidation of my XXXX subsidized and unsubsidized loans to take advantage of a fixed 6 % interest rate. Also, Interest capitalization occurred with XXXX prior to the sale of my loans to Great Lakes. Interest capitalization occurred during both the first and the second consolidation and I question if that was legal. I graduated from school on XX/XX/XXXX. I filed for chapter XXXX bankruptcy on XX/XX/XXXX. I had a XXXX XXXX Notification Forbearance from XX/XX/XXXX to XX/XX/XXXX ( which makes no sense to me since I graduated in XXXX. I filed an XXXX XXXX XXXX on XX/XX/XXXX to XX/XX/XXXX.
XXXX XXXX monetary history notes that XXXX sent me on XX/XX/XXXX. XXXX had my loans in deferment from XX/XX/XXXX to XX/XX/XXXX but it states that the consolidation to Great Lakes occurred on XX/XX/XXXX. The deferment end date of XX/XX/XXXX doesn't make sense to me if my loans were supposedly consolidated on XX/XX/XXXX ( or disbursement date of XX/XX/XXXX per XXXX website data ) and then again on XX/XX/XXXX.
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| 12/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Name : XXXX XXXX XXXX Account Number : XXXX XXXX Last XXXX of XXXX Address : XXXX XXXX XXXX # XXXX, XXXX, NJ XXXX XXXX Number : ( XXXX ) XXXX Nelnet Loan Servicing XX/XX/XXXX Dear Nelnet, On XX/XX/XXXX I filed a complaint with The Consumer Financial Protection Bureau in regards to my student loan account. On XX/XX/XXXX, you ( Nelnet ) Reponses with the following : The Consumer Financial Protection Bureau forwarded your inquiry to us for a response. On behalf of your lender, the U.S. Department of Education ( ED ), we service your federal student loans. We take your concerns seriously and appreciate the opportunity to respond.
To the above statement I respond as following : As you stated my lender is the U.S. Department of Education ( ED ). As the law 15 U.S. Code 6801 - Protection of nonpublic personal information states that It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers ' nonpublic personal information. My student loans are not public information and therefore should not be disclosed to third party companies. Furthermore, you do not have the right to report any data and/or information regarding my student loans to the three major Credit Bureaus XXXX XXXX XXXX XXXX and XXXX ) or any other consumer financial institution because under law 15 U.S. Code 6801 I am protected against unauthorized access to or use of such records or information which could result in substantial harm or inconvenience to me, the customer. You are reporting to a nonaffiliated third party, as a creditor, when I have no contractual obligation between Nelnet and myself, theres no signed contract between Nelnet and myself that Im aware of.
In addition, law15 U.S. Code 6802 - Obligations with respect to disclosures of personal information states a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title. To my knowledge I have never given permission for my nonpublic information to be released to any third-party financial institution and I was never given a disclosure that such information would be disclosed to such third parties as its XXXX, XXXX and XXXX. Furthermore, the Gramm-Leach-Bliley ( GLB ) Act requires financial institutions to ensure the security and confidentiality of personal information. Federal Trade Commission Safeguards Rule requires certain financial institutions to establish measures to keep customer information secure. XXXX had a data breach in which XXXX 's online portal for retrieving free credit reports allowed hackers to skip a security challenge to directly retrieve a compendium of sensitive data about customers with compromised identities. Five years ago, a massive data breach occurred. On XXXX XXXX, XXXX, the XXXX credit bureau publicly revealed its computer networks had suffered a data leak that exposed the personal information of 143 million consumers, a number later raised to 147 million. XXXX did admit to suffering a security breach after criminals broke into consumers reports in XXXX.
-How is any of my information being kept private and safe when it is being disclosed to these third parties, without my permission or consent, and on top of this, these major three credit bureaus keep having data breaches that expose my confidential information.
- Law 15 U.S. Code 1681s2 Responsibilities of furnishers of information to consumer reporting agencies. A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. The information being shared is inaccurate as my student loan balance is incorrectly calculated.
-I demand to have the laws mentioned above that protect me as a consumer to be followed and respected. I do not want any of my information to be shared with any financial institution without my written consent and acknowledgement.
Please proceed to taking the further steps necessary to ensure that all my petitions, under the law, mentioned above, are fulfilled as soon as possible. These are my legal rights Under the Fair Credit Reporting Act.
I look forward to hearing back from you and getting all these issues resolved as soon as possible.
Kind Regards, XXXX XXXX XXXX
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| 09/24/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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STUDENT LOAN SECURITIES INVESTIGATION : For School Loan/Note collectors/Assignment ( Servicer ) Under the Fair Debt Collection Practices Act., Anti-Money laundering Act ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ......
Servicer ( s ) : Name of Debt Collector : NELNET ; Postal location : XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, NE XXXX : Nelnet : XXXX XXXX XXXX, XXXX, NE XXXX, Attn : XXXX : XXXX DBA CEO NELNET/Authorized Representative ; .....
Account : XXXX ; Account XXXX start date on or about XX/XX/XXXX -- - Date : XX/XX/XXXX .....
Re : Debt Validation Refile CFPB prior CASE # XXXX. -- - for NELNET not Responding ... ......
This is a refile per NELNET, failure to prove the debt validation documents I demanded via CFPB CASE # XXXX. This refile for their failure since if this was a matter about privacy they could have mailed debt validation documents directly to me, thus they presented no facts to justify a privacy claim as reason they refuse to validate the {$120000.00} alleged debt ... ... ....
Therefore, this is my 4th request for debt validation via mail and CFPB and newly sent via Certified Mail : XXXX on XX/XX/XXXX, as per NELNET debt Notice letter dated XX/XX/XXXX, requesting to provide the Name and address for Creditor and other documents for this alleged debt, including Power of Attorney, Anti-Money Laundering Act.
803 Definitions : ( 1 ) The term " Bureau '' means the Bureau of Consumer Financial Protection... ( 3 ) The term " consumer '' means any natural Person obligated or allegedly obligated to pay any debt... ( 4 ) The term " creditor '' means any person who offers or extends credit creating a debt or to whom a debt is owed, but such term does not include any person to the extent that he receives an assignment or transfer of a debt in default solely for the purpose of facilitating collection of such debt for another. 15USC 1692c et. Seq.
Thus, for I, Under Declaration of Trust ( u/d/t ) circa ( year born alive ), beneficiary, consumer, representative for ( third Party XXXX, XXXX ), fully competent, at majority age, ask these questions as per : FDCPA 15 USC 1692 1692p ; 15 USC 1692h 809. Validation of debts, ( a ), ( 1 ), ( 2 ) the name of the creditor to whom the debt is owed, ( 2 ), ( 3 ), ( 4 ), ( 5 ) ; ( b ) Disputed debt. In writing within 30 days, for name and address of original creditor... ( e ) Notice Provisions ; Fraud has no statute of limitations. The clock starts from the moment it was found out ; Therefore, I am asking you : XXXX : XXXX DBA CEO NELNET/Authorized Representative person making claim, for the name of the creditor for this alleged debt.
In addition, I am asking you : XXXX : XXXX DBA CEO NELNET/Authorized Representative person making claim, for the {$120000.00} dollars extension of credit payment transfers, showing evidence for where the funds derived, money transfer transactions receipt of funds processed on my behalf for debt validation demands of said repayment as per, ......
BANKING SECRECY ACT/ ANTI-MONEY LAUNDERING ACT ; 15 U.S. Code 78c - Definitions and application ( 37 ) The term records means accounts, correspondence, memorandums, tapes, discs, papers, books, and other documents or transcribed information of any type, whether expressed in ordinary or machine language...
Further, I also ask for the Lender Power of Attorney ( POA ), I knowingly granted to the Parties, to make any money transfer transactions and file taxes on my behalf/interest?
Upon receipt of this correspondence, you have 30 days to satisfy the asking, or cease and desist all further actions .....
In conclusion, I am requesting disclosure records for the note security instrument transactions for {$120000.00} receipt of funds for said loan for evidence that the note made me a debtor with repay obligation said, student loan. Thus, since I am solution oriented, and want to show good faith, there are two ways of resolving this matter. Since they already accepted my note tender of payment and not returned it, you can instruct servicer to credit my Account Receivable for the sum said in full for settlement and closure. Or, provide the Accounts Payable *** cash receipt for the note***, including the above disclosure for evidence of funds/money transferred on my behalf for said loan disbursements which obligate repayment. Otherwise, I will consider this matter settled and closed.
See attached : NELNET notice of {$120000.00} allege debt demands dated XX/XX/XXXX ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... .END..
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| 03/19/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Ive always had great credit and always make sure that I make 100 % of on time payments of loans so it wont be negatively reported on my credit. Recently I got a erroneous reporting off 17 late payments reporting on my credit report from Nelnet in regards to my students loans which every year that an annual recertification is due from me to Nelnet on in XXXX of every so that my payments can stay current. I send my annual certification by email to Nelnet on the XXXX of XX/XX/2019 with everything completely filled out in order to renew my annual certification for that year. Assuming everything with received and process I never received no notifications from Nelnet which they usually contact me by email informing me to provide any additional information or documents. Then last month, XX/XX/XXXX to be exact in the process of me looking to purchase a home as a first time homebuyer I received a notification that 17 late payment was reported on my credit report which tanked my credit score tremendously by 189 points. Being suddenly aware of this I contacted Nelnet and spoke to a young lady by the name of XXXX that was extremely helpful. I explained to her what had happened and she informed me that yes they did receive my annual recertification but it wasnt process but not to worry shell send me out another one to sign and that she will backed date the late payment to XXXX which will fix my late payment reporting with the bureaus. So while on the phone with her I signed a new annual certification and submitted to Nelnet. Then once completed I reiterated again to XXXX so by me doing this new annual will the late reporting that you guys reported to the credit bureaus will it be deleted from my credit report and get my scores back up? XXXX response was yes give it until the second week of XXXX when we do reporting and it will illustrate on your credit reporting and your credit score will jump back up with the accurate reporting. So I waited until XX/XX/XXXX and credit scores update but the 17 late payment reported by Nelnet was still showing on my credit report. Mind you I have never had any late payment reporting on my credit report this is the first EVER! So I called Nelnet to figure out why the late payment was still showing after XXXX told me it would be removed. I spent 3 hours on the phone that day getting the run around from different reps telling me that what XXXX said was not true and that they would not be able to remove the late payment even if they backed dated it to the original date that the payment was due for annual recertification in XXXX. So now you can imagine I can pretty tense and irate because thats not what was informed to me. So I spoke to an XXXX the manager at the time who was so nonchalant about the whole situation, cutting me off every time I was explaining the situation and just bursted out and stated that WERE NOT GOING TO REMOVE IT! XXXX didnt not mean to tell you that shell listen to the recording and if they made an error on their parts theyll report it to the credit bureaus as an error and get it remove. So I waited another 15 minutes for her to listen to the call and even after listening to the recording she said that XXXX didnt mean to tell me that the reporting would be remove and its not an error on their parts and it will not be removed. So I asked to speak to her superiors and she refused to let me speak to them stating that they were all in meetings. So I insisted on waiting for them on the line until their meetings were over but she kept saying that request wasnt possible. So then I asked her to put herself in my shoes what if your score went down by 189 points? In the middle of you trying to purchase your first house? Then she responded sir its not my issue and hung up the phone in my face. So I called again, but this time asking for a direct decision maker and kept getting the run around again, saying that no one was available and that I would have to email them. So I asked for the decision makers phone numbers and they responded those people doesnt have phone numbers. Can you imagine how frustrating and irate of a day I had with these people. All Im asking whoever is reading this is to please make this right and get these 17 late payment reportings on my credit report off so I can achieve the ultimate American dream and be a first time homebuyer. This was a mistake on Nelnets part and I should not be facing the consequences. Thank you in Advance, XXXX XXXX
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| 08/08/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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On XX/XX/2018, I called Nelnet because I wanted to apply so much money to Group A and Group be on my student loan. He told me to write on the checks on and to write a note as to what group I wanted checks applied to. Each check and note for Group A and Group B were sent out separately so there would be no confusion. On XX/XX/2018 on Group B it says {$50.00} was applied to Group B but under account Summary it says they received {$75.00}. What I had to do was look at the principle balance from the prior day that I started downloading and they took off {$75.00} from Group B under loan details. I call Nelnet and try to figure out what their doing to my account. The advisor says I need to look up payment history. I told her I shouldn't have to take out my calculator and look under payment history to figure out what Nelnet has done to my student loan. They offer to put in a request to change it. I tell her I don't want you people touching my account and when I go under loan details everything should be correct. I ask to speak with a manager she says her name is ( sounds like ) XXXX. She tells me the Department of Education processes those payments and I ask for the phone number. I call the Department of Education and the lady was appalled that Nelnet would say they processed payments. The Department of Education says we have a contract with them and the Department of Education says Nelnet is processing the payments by mail. Department of Education gives me a Website that has a phone number to call. By this time I am raging mad because this supposed manager/supervisor either doesn't know what she's talking about or she flat out lied to me. I call back and get a man and said I spoke with the manager XXXX. He says we don't have anybody here by that name, then it was maybe she's off work, or she's at another call center. He proceeds to tell me that XXXX XXXX XXXX processes the payments that are sent by mail and XXXX XXXX XXXX applied the whole {$75.00} to my Group B. I tell him the loan details are wrong. I ask if there's a phone number I can reach XXXX XXXX XXXX. He tells me no. He told me that when I sent those checks though separate it is considered a special request and it could take up to 30 days to have it fixed because I also told him I don't want you touching my account. Every " Advisor '' tells you something different about the same issue. I started an application for the XXXX to see if I could get forgiveness on my loan but you have to show your next review is in 5-7 years for XXXX. I didn't have that information and there was no way to exit the application. I did not click on continue at that point and just got rid of the application. The application was never completed by me. I try to go into my Nelnet account today XX/XX/2018, and I'm locked out. I call Nelnet again to find out why. I get put through to XXXX and she tells me my account is locked because of the XXXX and that I have to send in a letter to Nelnet saying I don't want the XXXX. I tell her I'm in the Northern California fires ( XXXX XXXX ) and I can't send them a letter. She didn't care and showed no compassion and said I had to send a letter. I called back to find out how I got locked out of my account for XXXX and spoke with XXXX. She told me I completed the application on line. I explained to her I never finished the application and she's saying I did. If I had actually finished the application, I would have downloaded it onto my USB Drive. She tells me she can put in a request to have the XXXX removed. I told her what XXXX said and XXXX told me XXXX is incorrect especially with the situation I'm in regarding the fires. She said it will take about a week for it to be taken off my account. I had one advisor who was so aggressive in behavior and I told her that and to transfer me to somebody else. I waited for quite awhile and hung up and called back again. One advisor when I called sounded like she just woke up, speaking slowly and she was groggy. I hung up on her and called back. As I told one Advisor I am downloading all information off your site on a daily basis. Because I'm on a no payment plan, I was still trying to make payments to improve my credit score. I went to all the sites about complaints against Nelnet after all the issues. Now I understand where these people are coming from and the frustration of having to deal with Nelnet. Now I have to watch my account everyday and check my credit reports once a week.
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| 07/17/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I already had a case with you case # XXXX. I had a XXXX XXXX during that time. I forgot or maybe tried to follow up.
Social security XXXX account XXXX I am filing again against Nelnet for the mismagement of my student loans, the inaccuracies of information on loans, poor communication by nelnet to me about my student loans.
Nelnet inability to correct the information on my loans they put there and is there fault. And has not been removed.
Netnel in accuracy 's of my student loans being in XX/XX/XXXX. I reported to nelnet moving to a apartment and gave address. I never received mail from them at all at new address or old address was my mother 's. During XX/XX/XXXX the mail man came to my door and asked if I was XXXX XXXX, I was I said. He at that time showed me the address was incomplete and the mail was returned to them. I opened the letter it was Nelnet informing me they put me in repayments on XX/XX/XXXX. I was so upset to deal with them at this time, but I had to call nelnet. They informed me on the phone it was a clerical error on there part. The # A was n't put into the computer so on XX/XX/XXXX I was back into forbearance for my XXXX and XXXX XXXX.
Here are my question on the inaccuracies of nelnet clerical error, nelnet is in violation as the loan servicer for not correcting that error on my student loans. They never took it off, they did put be back into forbearance for being XXXX and XXXX XXXX. The lender handle this situation when subsequent information updates where not made to my account by removing " XX/XX/XXXX in repayment thru XX/XX/XXXX. That should be taken off of my loans, it was there fault.so where is the accountability of for clerical error and there accountability to remove that black mark on my loans?
I also reported to them at that time I did n't like having do to deal with them because on XX/XX/XXXX my mother passed of XXXX XXXX XXXX XXXX.
So it was very hard during that time and still harder when no one would help me with my loans when my Mother 's living will was not going to be read tell XX/XX/XXXX or XX/XX/XXXX.
It was a nightmare deals ng with nelnet and my mother 's death.
I never knew they put me into a repayment.
I have all notes dates and names. But I also took screenshots of my account with nelnet and yes the information has changed on my accounts. I took screenshots of department of ed information on my loans.
Questions if federal laws are in place to protect me and help me with my student laws. No one help me, no one explained to me, in fact everything I sent to they nelnet was never goog enough for them. I was always told wrong letter wrong dates.
The letter from social security was not good enough. But here is my big question there way did n't nelnet fill out the government form given to them by department of end ( omb no. XXXX ). No one sent that, nelnet knewvi was having trouble understanding want they needed.
But the reason now is I was told by XXXX that in 30 days after I won my appeal to restay me into the XXXX and XXXX XXXX program.
That nelnet would sent to the credit agency me loans where pay off, and remove all those delinquent payments on my credit report.
I want a audit of my studentvloans. A complete audit, I want accountability for nelnet destroying my life and my credit. It is still gone.
I contacted them asap when I learned my delinquent payments are still on report.
Nelnet employee " XXXX '' called me sure he listen, but then it came the but. XXXX informed me they would not be taken off tell XX/XX/XXXX. That in asnt notvpart of it.
My Federal law nelnet or stundent loan servicers is required to both update and correct information they provided to credit reporting agency.
They wo n't do it.
So really all through this with nelnet they played XXXX with me, destroyed me, had me jumping so high I did n't know want they needed.
Accountability for nelnet not offering or giving me help. My income is {$910.00} a month on XXXX/SSI. They had so many options for me and never did anything but but destroy my credit and me.
They are in violation of so many laws for the mismagement of my student loans, no communication with me.
So am going to look into a attorney to help me now. I could go on with there inaccuracies of my student loans. And yes my XXXX problems started XX/XX/XXXX more right after mother 's XXXX, I had to deal with nelnet.
XX/XX/XXXX I could of been done with the 3 year post monitoring. But they did n't take off the clerical error.
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| 07/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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NOTICE TO AGENT IS NOTICE TO PRINCIPAL AND NOTICE TO PRINCIPAL IS NOTICE TO AGENT This complaint is being submitted due to " no '' response from XXXX XXXX mail XXXX and affidavit. I recently received a copy of my credit reported I see you have reported an account on all three major Consumer Reporting Agencies that I did not give you permission to report, NO PERMISSIBLE PURPOSE, you did not disclose to me that I can opt out of having my information reported, and I am writing you to EXERCISE THAT RIGHT.
XXXX : XXXX XXXX XXXX XXXX XXXX : XXXX It is my understanding that the reporting of these account is a violation of 15 USC 1681a, The Fair Credit Reporting Act [ 15 USC 1681 ( a ) ( 2 ) ( B ) ] : ( 2 ) EXCLUSIONS.Except as provided in paragraph ( 3 ), the term consumer report does not include ( B ) any authorization or approval of a specific extension of credit directly or indirectly by the issuer of a credit card or similar device ; So let me explain. Under the Truth in Lending Act 15 USC 1602 ( g ), credit card is defined as the following : The term credit card means any card, plate, coupon book or other credit device existing for the purpose of obtaining money, property, labor, or services on credit. This makes my social security card, drivers license/ID, and license plate credit cards that are/were used for the extension of credit. I am writing in regard to the above-referenced account that was an authorization and approval of a specific extension of credit directly to me ( Student Loan ). According to the Fair Credit Reporting Act 15 USC 1681a 2 ( B ) this account is not included in a consumer report. You have reported this account to my consumer report which is a clear violation of the law. I Demand the deletion of this account from my consumer reports immediately. You are put on notice of the matter and the continuation of reporting this account after you have been put on notice will leave me no choice but to take legal action for willful noncompliance under the civil liability section of the FCRA 15 USC 1681n and the TILA 15 USC 1601. I have recently come across inform from the Federal trade Commission ( FTC ) more specifically the GrammLeachBliley Act 00 15 usc 6802 obligations with respect to disclosures of personal information ( a ) NOTICE REQUIREMENTS Except as otherwise provided in this sub-chapter, a financial institution may not, directly or through any affiliate, disclose to a non-affiliated third party any nonpublic personal information. ( b ) OPT OUT ( 1 ) IN GENERALA financial institution may not disclose nonpublic personal information to a non-affiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option. DEPT OF EDUCATION/NELNET did not disclose this information to me that is required by federal law. DEPT OF EDUCATION/NELNET knowingly and willfully withheld pertinent information regarding the disclosure of my information to affiliated and non-affiliated third parties. DEPT OF EDUCATION/NELNET knowingly and willfully withheld information that explained how I the consumer can exercise that nondisclosure option. DEPT OF EDUCATION request of truth in lending disclosures was never received 15 USC 1635a DISCLOSURES OF OBLIGORS RIGHT TO RESCIND. You are in violations of several federal laws and this account must be deleted from all credit reporting agencies that you have furnished this information to along with all my Consumer reports that this information is on. 15 USC 1691 a ( 3 ) ( a ) ACTIVITIES CONSTITUTING DISCRIMINATION It shall be unlawful for any creditor to discriminate against any applicant, with respect to any aspect of a credit transaction ( 1 ) on the basis of XXXX XXXX XXXX XXXX XXXX XXXX or XXXX XXXX, or XXXX ( provided the applicant has the capacity to contract ) ; ( 2 ) because all or part of the applicants income derives from any public assistance program ; or ( 3 ) because the applicant has in good faith exercised any right under this chapter.
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| 01/08/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Background On XX/XX/2018 I was laid-off from my place of employment.
On XX/XX/2018 I called my student loan provider, Nelnet, to advise of my lay off and also obtain information on how to suspend my student loan payments. The lay-off was not expected ; thus, I wanted to ensure all of my creditors were aware and that I covered all bases. During the conversation with Nelnet the agent asked me a series of questions and then advised that I would have to re-certify and provide that my income was now at {$0.00}. The agent advised that he would email me information on how to do this. ( emails sent by Nelnet have been attached for reference ; Attachments 1 and 2 ) On XX/XX/2018 I was still confused on the process. I could not understand where on any of the links/documents they sent I would show {$0.00} income, thus, I called Nelnet again for more information.
o On this phone call, the agent said I could opt for the re certification online to make things easier. She gave me the website and I logged on to begin the process.
o When I logged in online the form asked me for proof of earnings or my IRS/income tax documents. These documents would not show my lack of income. Instead, they would show what I was previously making. This information seemed incorrect to me.
On XX/XX/2018 I called back and spoke to an agent that advised that if I was recertifying with no income, that I would have to fill out the IDR Plan Request Form and opt for No under Question 12 : Do you have any taxable income? This would cover it.
On XX/XX/2018 I emailed the IDR Request form to Nelnet.
I did not hear back from Nelnet for over a month so I called them on XX/XX/2018 to inquire about the processing of my form. They claimed they had not received the form and that I should re-send for processing.
On XX/XX/2018 I sent the form for Nelnets review.
Again, over a month had passed without change on my account by Nelnet so I called them on XX/XX/2018 to inquire about the form.
o The agent advised that he could see the form in my account. When I asked why it had not been applied/processed he could not give me a clear answer. He put me on hold to investigate the account. He then asked me a series of questions and then stated that I was granted an administrative forbearance. With this forbearance, I would not be expected to make payments on my account and he advised that my account would be updated.
In XXXX I received a call from my credit card company saying they were reducing my credit limit due to my recent credit scores.
I began to investigate and found that Nelnet had reported to all credit bureaus that I was 90 days past due/delinquent on my payments.
I logged into my account and noticed that the forbearance was applied from XX/XX/2018, although I was advised by a Nelnet agent that once approved, changes in my account would be retroactive to XX/XX/2018.
I called Nelnet to dispute this and after their own investigation they found that their reporting to the credit bureaus was substantiated.
Issues 1. Nelnet is claiming that I was 90 days delinquent on my account although I called them and advised on XX/XX/2018 of my change in financial status.
2. Nelnet advised me that my account would be updated as of XX/XX/2018. They never urged me to make payments during this period.
a. On Nelnets website it specifically states, Forbearance resolves any delinquency on your account ( Attachment 3 ) 3. I sent the IDR Request forms to Nelnet on XX/XX/2018 and XX/XX/2018. Even if they did not receive the forms on XX/XX/2018 they have claimed to receive the forms on XX/XX/2018 and action was not taken on my account until I called on XX/XX/2018. The forms they emailed me on XX/XX/2018 ( Attachment 1 ) state that Nelnet would have a resolution within 15 business days. XX/XX/2018 to XX/XX/2018 surpasses 15 business days.
4. My account was current and paid up through XX/XX/2018. Nelnet applied the administrative forbearance on my account as of XX/XX/2018. Even if they were correct in doing so and starting my forbearance from XX/XX/2018, this is not 90 days of delinquency. XX/XX/2018 to XX/XX/2018 is 61 days. From XX/XX/2018 when my first payment ( after my lay-off ) would have been due, to XX/XX/2018 when I made my last call to Nelnet that my account was updated doesnt even add up to 90 days. This did not span to 90 days.These points show cause that Nelnet did not properly process my requests or account during these 60 days.
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| 05/01/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Each year I receive a request to update my personal information to remain in the income-driven repayment plan. This year, as in years past, I received my email requesting that I update my personal information so that Nelnet may recalibrate my monthly payment. The deadline for submission is generally sin late XX/XX/XXXX - XX/XX/XXXX.
On, or about, XX/XX/XXXX, I submitted my yearly application for income-driven repayment plan. Upon the submission of my request, I received an email from Nelnet on XX/XX/XXXX, requesting additional information pertaining to my spouse 's income. That same day I submitted the requested paystubs to Nelnet so that they could confirm my wife 's income. On XX/XX/XXXX, I received 2 emails from Nelnet confirming their receipt of the additional information. On XX/XX/XXXX, I received another email from Nelnet confirming receipt of additional information from me that they requests.
On XX/XX/XXXX, Nelnet again requested additional information. I complied with Nelnet 's request on XX/XX/XXXX. On XX/XX/XXXX I received a confirmation email from Nelnet advising that they received my documentation. Again on XX/XX/XXXX, I received a second email from Nelnet confirming that they received my additional information.
As a result of the documents I submitted ( outlined above ) my student loans were recalibrated and a new monthly payment was generated based on my monthly income. This readjustment was pursuant to the income-driven repayment plan that I re-applied for. However, in XX/XX/XXXXI noticed that my monthly repayment amount increased by approximately {$1000.00}. I contacted Nelnet when I noticed this increase in payment. After speaking with a customer service representative, I was advised that they did not have any record of the documentation I submitted and that is detailed above. I proceeded to advise this representative that I had, in fact, submitted the documentation. Furthermore, this increase in monthly payment caused a past due balance of approximately {$2000.00}. This representative stated that I was going to need to re-do my income-driven application. I obliged with her request to answer questions regarding my income but I requested to be transferred to a manager.
As a result of my concern I was connected with an individual in management. The manager advised that she could see in the system that the requested document was received by Nelnet. However, for some internal reason the information was not processed properly. At the conclusion of the call, the manager advised that the past due balance would need to be pain and that my correct monthly payment would be corrected and reflective on my online statement.
Since that conversation, my monthly payments remained the same. However, I received a letter this week which advised that my payments were increasing again. I contacted Nelnet, and again they advised that they did not receive the requested documentation for my wife. I informed this representative that I recently experienced this same situation in XX/XX/XXXXand that management confirmed that Nelnet did receive my documents. However, Nelnet again advised that they did not have the documents nor did they have any note of that call from XX/XX/XXXX. I advised the representative that I had the documents to support their receipt of the information that they claim was never received.
Despite this conversation and the offer to send them documents supporting my position, Nelnet advised that they only solution would be to re-do my income driven application and pay the {$4000.00} past due balance on my account. Another option would be to put the past due amount in deferment or forbearance and accrue additional and unnecessary interest.
This practice is in bad faith and unfairly deceptive to its consumers. As an individual who makes monthly loan payments I have complied with all conditions precedent to remain in the income-driven plan. However, on two separate occasions now I have been taken away from my work for one hour to address problems with my loan repayment that should be non-existent. It is due to the error in processing by Nelnet that I have lost income and now have incurred additional payments that I would not otherwise have incurred. Furthermore, if I do not make this payment within the 60-90 day reporting period, this will have a negative impact on my credit history and score.
I would hope that this practice be reprimanded and addressed.
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| 10/16/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I had submitted a complaint to the CFPB about the abusive and predatory tactics that Nelnet is using to defraud student borrowers. The original complaint is copied below. Initially Nelnet responded by claiming that they were going to reinstate the borrower benefit ( a 1 % interest rate reduction on the loan ) but they immediately used another shady and abusive trick to remove the incentive again just days after telling me and the CFPB that they would put it back on the account. The truth is that Nelnet bought a portfolio of loans with these types of incentives on them and they know that through deceit and fraud they can squeeze student borrowers for millions.
FACTS The company lied to both myself and the CFPB claiming that they would reinstate the incentive. In reality they " reinstated it '' and then immediately removed the " reinstatement '' because while my original CFPB complaint was pending and again without any notice to myself or the CFPB they " reconstituted '' the loan. In doing so they changed the monthly payment without telling me from {$260.00} where it had been for 15 years to {$280.00} ( even though at the time I was told the payment was $ 300+ ). I continued to make all payments on time of {$260.00} but since it was short by {$20.00} this was their excuse to once again remove my incentive. My address, which had been correct in their system mysteriously changed and apparently notice was sent to another address. Since then I have requested information about the reconstitution of the loan and the master promissory note numerous times and they have not sent me a single page of documentation about it.
I called the company multiple times and at no point did they mention that the loan had been reconstituted until of course the payment was late. Moreover, they had been accepting payments of {$260.00} all along with no issues but apparently the " reconstituted '' loan didn't kick in until this month. Once again I asked them to reconsider this absurd decision that they have made and they told me to get lost.
ORIGINAL COMPLAINT Dear Sir or Madam : I graduated from school in XX/XX/XXXX and shortly thereafter I consolidated my loans and began paying them. For the last 14 years I have never missed a payment and I have never been late. Since I have lived overseas several times over the last 14 years the address on file for my loan information has been my fathers house. The only communication I received from my loan company was a XXXX once a year. On XX/XX/XXXX I received three emails from my sister who takes care of my father in Connecticut. Each email had an attachment. The first attachment was a letter dated XX/XX/XXXX from my loan servicer XXXX with a notice stating that my payment on XX/XX/XXXX was being returned because there was a new servicer. The second attachment was a letter dated XX/XX/XXXX from a company called Nelnet stating that a " borrower benefit has been removed from your account ''. There was no mention of what the benefit was, or why it was removed. The third attachment was a letter dated XX/XX/XXXX from Nelnet demanding that I pay double my normal student loan amount. The following day I called Nelnet to inquire about the mysterious borrower benefit that was being removed and I was told that the " benefit '' removed resulted in a 1 % increase in my interest rate that was equal to more than {$10000.00} over the life of the loan. The reason that it was removed was because my payment was late. When I told them that I had sent all my payments and I have records showing that the XX/XX/XXXX payment was made on time they said that it did not matter. It was my fault because I should have known that the servicer had changed. I told them that I never received any notice of the change and they said that it was still my fault. When I asked what can be done to resolve this they said that they would take it under advisement but there were no guarantees that anything would be done. I immediately made the missed payment over the phone. Predictably, today I was notified that the " benefit '' would not be reinstated and that I was being penalized {$10000.00} because of the missed payment. I believe that this was a calculated move by Nelnet to increase my interest rate in an attempt to force higher payments. I hope that you will help resolve this so other students are not victimized in the same way. Thank you for your assistance in this matter. Yours truly, XXXX XXXX
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| 04/20/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Billing dispute for services
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Web |
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I am writing this letter to file a complaint against XXXX XXXX and XXXX XXXX. I began receiving phone calls from XXXX XXXX the end of XX/XX/XXXX. The man on the phone " XXXX '' said that I have a student loan that was past due. He asked me to verify my social security number and address. I refused to give that information because I did not know who I was speaking to and I have no dealings with this company. The man informed me that I have a loan with my daughter which was past due. I informed the man that I no longer have student loans with my daughter. I was told that the loan originated through XXXX XXXX and that he is calling from the company that is now servicing the loan. He would offer no further information without verification of my identification using my personal information. I refused and said that I would call XXXX XXXX and speak with them directly. I then ended the call.
I called the phone number for XXXX XXXX that I found online on XX/XX/XXXX. There was a young lady named XXXX who answered. I explained that I was looking for information regarding a past due student loan with my daughter. She looked up my social security number and name and could find no information in the system. She gave me the number to the student loan department. She advised that I should call them because they may be able to help me further.
I called the student loan department. I explained the situation to the woman on the phone. She took the last 4 numbers of my social security number, name, and zip code. She told me that she saw some old loan information but there was nothing further she could offer. The loans were no longer in their system.
I was receiving random calls from various numbers in different cities and states. I did not recognize them so I did not answer. On XX/XX/XXXX I called and spoke to a woman named XXXX at the XXXX XXXX XXXX XXXX. She told me the next time they called to ask for specific information in an attempt to verify who I am speaking with.
On XX/XX/XXXX I received a call from XXXX XXXX from XXXX XXXX. She told me she was calling from the collections department of the bank and that I had a loan with my daughter that was 116 days past due. I asked her to provide their street address, professional license number and licensing state. She began questioning why and was unable to provide any of the information.-even a street address She put me on hold stating that she was going to get someone on the phone who could give me information. When she came back, she said she had XXXX XXXX on the phone. I told XXXX that she should be able to provide this information about her company for me. I dont need to speak to another agency. She still questioned my reasoning and still could not provide any information. I said if XXXX XXXX is the originator of the loan, and she works for them, how can she not provide me with basic information about the company and an origination date for the loan. I complained that she could not give the street address, professional license number or state for her employer. She tried again to transfer me to the person she had on the phone from XXXX XXXX but I hung up.
I called another number for XXXX XXXX. I spoke to a girl named XXXX. She found nothing in my social security number but was able to tell me that there is a loan in her system originated in XX/XX/XXXX under my daughters information with my name for XXXX. I asked if this loan was consolidated through XXXX with the others. She couldn't tell.
My daughter has been out of school for close to 10 years. She was paying her loans off regularly. She then consolidated all of the loans through XXXX. She continues to pay her loans monthly. We have heard nothing from XXXX XXXX until now. She had all these other XXXX XXXX loans that were being paid without incident before and after consolidation.Therefore, I dont know what is happening now. I have no more student loans with my daughter. We dont know what this loan is that has just popped up and they are trying to charge us with. They are attacking our good name and credit in the process.
According to XXXX, XXXX and other websites, there is a 6 year statute of limitations on debt. Private student loan debt can have a 10 year statute of limitations. Per the little bit of information they have given me, this loan is 12 years old. Therefore, they should not be contacting us about it at all.
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| 05/18/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Over the past couple of years, I have been in an ongoing dispute with my Loan Servicer in regards to the amount of debt that they've stated that I owe. As it stands, my student loan servicer, Nelnet, would have you to believe that I owe them {$180000.00} in student loan debt. This is wildly inaccurate. I have brought this matter to your agency to 1 ) have the account balance corrected to reflect {$6800.00} as it should be ; 2 ) Correct the damage done to my credit profile in not only overstating my account balance but flagging me as delinquent for debts that did not belong to me ; 3 ) Have them update the NSLDS so that the amount of student debt that I requested is accurately reflected with the department of education.
I have tried to resolve this matter amicably with my servicer, but as of XX/XX/2020, things have taken a turn for the worst. On XX/XX/2020, I reached out to the servicer to inform them yet again of the account balance discrepancy and requested that they update the information reported in my account to the bureau, the dept. of education and within their files. At that point, I asked them to provide me the information related to how they received the account, and how they came up with such an inaccurate number. In an effort to disguise the origins of the account, the Servicer made false claims stating that they received all the account information the department of education and that the department of education was the one reporting the information to NSLDS. When I refused to accept that answer, the servicer then attempted to shift blame to the schools in which I attended, suggesting that perhaps the school did something underhanded and a borrower 's defense claim was more appropriate. I told them that I did not have any evidence of the school doing anything inaccurate unless the amount that Nelnet was reporting was something the school claimed that I owed. After 20 to 30 minutes of intense conversation, I asked Nelnet to stop playing games and provide me the information to which they received my account. At that point, they stated that they would forward the requested documents over within 3-5 business days, and told me that the data provider for the information to which they used to collect the debt came from an agency called XXXX. Upon hanging up, I reached out to XXXX about the account. They stated that my account was at a XXXX balance. I had made several payments to get this account in good standings. 3-5 business days later, Nelent produced a master promissory note as justification as to why I should have to pay the XXXX, and stated that my account balance statement, an entirely separate document in unison was sufficient. I stated to them, that I had no recollection of the MPN that they produced, but more importantly, the MPN does not indicate an amount of money that an individual owes just that the individual took out a student loan and promised to pay.
On XX/XX/2020 I confronted Nelnet again about the discrepancies related to my account and that what they provided to me was not sufficient information to prove that I owed them anything. I requested that they remove the information again, and they gave me the run around per the usual. They tried to fraudulently claim that the Dept. of Education was the reason why they stated I owed that amount and that the Dept. of Education was the reason why the NSLDS reported that amount. I reached out to the department of education to follow up with Nelnet 's claim, and they assured me that they were the ones who provided that information, and everything there was tied to Nelnet.
What I tried to explain to Nelnet is that they must provide sufficient evidence to the origins of the debt and the true amount. They are not allowed to hold me hostage to this debt, especially without validating or providing accurate information to me. I tried to explain to Nelnet that I had my disclosure statements documenting exactly how much I took out with them. As I stated before, much of this was paid off prior to that, but even on its worst day was nowhere near what they claimed. Attached I have provided my disclosure statements, the MPN that Nelent produced, and the account balance that they claim I owe. I have also provided a spreadsheet with the total of debt that I actually took out, and will also provide the XXXX account balance from XXXX within the next 5 business days.
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| 03/05/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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XXXX University provided misleading information about the quality of the program claiming that smaller classes led by " industry experts '' meant a higher quality education. The school claimed to have a " strong rooted reputation for academic excellence '', insinuating the college would be around in the future ( See Attachments ). When in reality, in the fall of XX/XX/XXXX, the president XXXX XXXX cut 60 classes, hiked the tuition, and, " delayed spending on software and professional development '' ( XXXX XXXX, XX/XX/XXXX-XX/XX/XXXX ). No doubt these financial setbacks affected the quality of the professors teaching the program and the program itself, especially, in a time of fast technological advances. About five years of financial struggles leading up to the XX/XX/XXXX announcement were omitted from the XX/XX/XXXX enrollment process misleading me to believe XXXX ( a private school ) had a better reputation than other higher learning institutions. I would not have obtained federal student loans if the university were honest about its financial trouble. However, Nelnet and the department of educations approved student loans.
XXXX University omitted to tell their financial status and the likelihood that the school would shut down. According to the XXXX, the school had a negative enrollment trend for about five years leading up to when I applied in XX/XX/XXXX to begin attendance in XX/XX/XXXX. Between XX/XX/XXXX and XX/XX/XXXX enrollment decreased from XXXX to XXXX ( XXXX XXXX, XX/XX/XXXX-XX/XX/XXXX ). By XX/XX/XXXX, enrollment had fallen to XXXX students ( XXXX XXXX, XX/XX/XXXX ). According to XXXX XXXX, " XXXX 's tax returns show that revenues plunged from {$21.00} XXXX in XX/XX/XXXX to {$15.00} XXXX in XX/XX/XXXX and over the past two years, the university posted combined operating losses of {$6.00} XXXX ''. The school did not inform me of their financial struggles before I enrolled in my first class in XX/XX/XXXX, nor did they inform me of continuing losses while I was enrolled in XX/XX/XXXX, had I known, I would not have chosen to attend XXXX University. I pursued a graduate education because I wanted to gain the relevant skills to find a more fulfilling career with higher earning potential than I was able to obtain previously. I chose to attend XXXX University because they represented that their program would give me useful skills, that their degree would allow me to earn more than I previously did, and that these benefits outweigh the burden of paying off the obligations I would incur to finance the degree.
Almost a decade of declining enrollment created a high likelihood that the XXXX 's reputation would be irreparably damaged to the point where the degrees they issued would be worthless in my local community and beyond. The college never notified me or otherwise made me aware that my degree would be worthless due to the quality of their curriculum as a result of their financial problems. After submitting numerous job applications ( over two years ), I realize I was not taught the useful skills that employers are looking for in the finance industry. I need to go back to college to obtain those useful skills. If I leave the degree off of my resume and a potential employer finds out about it, the chances of me being hired are reduced. If I am hired, I could be fired if my employer found out that I omitted to disclose my degree. In the future, as XXXX 's online presence dwindles, it will become difficult to prove that I have a degree at all. XXXX mislead me to believe that their degree would allow me to earn more than I previously did.
Because of XXXX 's conduct, I have federal student loan debt, which has caused me stress, forced me to divert funds from other aspects of my life and otherwise burdened me. I have an inability to enroll in another graduate program. I am missing the opportunity to attend a better higher education institution and lack eligibility for not only additional federal student loans, but for a mortgage as well. Because of XXXX, I can not afford a house, which means I can not start a family. I take XXXX and XXXX XXXX. As each day passes, I become closer to defaulting on my student loans.
Currently, a group of students has filed a lawsuit against XXXX University. I have provided links below : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 12/14/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
Servicemember |
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XXXX XXXX XXXX / XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX XXXX : XX/XX/XXXX XXXX Alleged creditor : NELNET XXXX XXXX XXXX XXXX, XXXX XXXX Fax : XXXX ph : XXXX Re : ACCT # : XXXX I am responding to your contact about a debt you are trying to collect. You contacted me by [ mail ], on XX/XX/XXXX and identified the debt as [ Student loans ]. Please supply the information below so that I can be fully informed : Why you think I owe the debt and to whom I owe it, including : The name and address of the creditor to whom the debt is currently owed and originally owed, the account number used by that creditor, and the amount owed.
If this debt started with a different creditor, provide the name and address of the original creditor, the account number used by that creditor, and the amount owed to that creditor at the time it was transferred. When you identify the original creditor, please provide any other name by which I might know them, if that is different from the official name. In addition, tell me when the current creditor obtained the debt and who the current creditor obtained it from.
Provide verification and documentation that there is a valid basis for claiming that I am required to pay the debt to the current creditor. For example, can you provide a copy of the written agreement that created my original requirement to pay?
If you are asking that I pay a debt that somebody else is or was required to pay, identify that person. Provide verification and documentation about why this is a debt that I am required to pay.
The amount and age of the debt, including : A copy of the last billing statement sent to me by the original creditor.
State the amount of the debt when you obtained it, and when that was.
If there have been any additional interest, fees or charges added since the last billing statement from the original creditor, provide an itemization showing the dates and amount of each added amount. In addition, explain how the added interest, fees or other charges are expressly authorized by the agreement creating the debt or are permitted by law.
If there have been any payments or other reductions since the last billing statement from the original creditor, provide an itemization showing the dates and amount of each of them.
If there have been any other changes or adjustments since the last billing statement from the original creditor, please provide full verification and documentation of the amount you are trying to collect. Explain how that amount was calculated. In addition, explain how the other changes or adjustments are expressly authorized by the agreement creating the debt or permitted by law.
Tell me when the creditor claims this debt became due and when it became delinquent.
Identify the date of the last payment made on this account.
Have you made a determination that this debt is within the statute of limitations applicable to it? Tell me when you think the statute of limitations expires for this debt, and how you determined that.
Details about your authority to collect this debt.
I would like more information about your firm before I discuss the debt with you. Does your firm have a debt collection license from my state? If not, say why not. If so, provide the date of the license, the name on the license, the license number, and the name, address and telephone number of the state agency issuing the license.
If you are contacting me from a place outside my state, does your firm have a debt collection license from that place? If so, provide the date of the license, the name on the license, the license number, and the name, address and telephone number of the state agency issuing the license.
I have asked for this information because I have some questions. I need to hear from you to make an informed decision about your claim that I owe this money. I am open to communicating with you for this purpose. In order to make sure that I am not put at any disadvantage, in the meantime please treat this debt as being in dispute and under discussion between us.
In addition to providing the information requested above, please let me know whether you are prepared to accept less than the balance you are claiming is owed. If so, please tell me in writing your offer with the amount you will accept to fully resolve the account.
Thank you for your cooperation. Sincerely, XXXX XXXX XXXX
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| 11/30/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Nelnet Continues to report my account past due. They are reporting 180+ days past due on credit causing financial stress and denials for credit for me and my family. I have on numerous occasions tried to resolve this issue with them. Now I am receiving collection calls & letters from Department of Education debt collectors. I have made over 20 calls to NELNET in the month of XXXX and continued to get the run around. I find it peculiar that in my initial complaint I submitted to CFPB for Nelnet, I did NOT include that I sent over emails and also didn't state how many email I sent. However, in XXXX XXXX ( Nelnet ) response she stated that they didn't receive the 3 emails that I did send over.
In response to their request, I have sent my over documents and have received the run around from NELNET since XXXX. Once I submitted all documents as requested they continued to say that they weren't receiving them and they are having issues with their email systems saying " sometimes we don't get all the emails. '' Finally, when someone did say they received them he told me it could be MONTHS before the status changes or account reporting is corrected. He did however offer to get on a call with whomever I needed him to, to validate that my account should NOT have been placed in default with the Department of Education! Suddenly I have been receiving emails for payment from NELNET and when I call no one seems to be able to let me know why. They were telling me they don't see why I would be getting a request for a {$50.00} payment and I have been advised to " ignore ''.
I would like my account reported corrected IMMEDIATLEY and reported to all credit bureaus correctly IMMEDIATELY, as this was at no fault of mine. And I believe NELNET does not want to take responsibility for their actions.
Please see previous correspondences below.
Previous Complaint : Nelnet continues to report my account as past due even though i am in a forbearance and have been for over a year. They are reporting 180+ days past due on credit causing financial stress and denials for credit for me and my family.
Received response from Company, on XX/XX/XXXX. Dear XXXX XXXX : Thank you for your inquiry regarding your federal student loan account serviced by Nelnet. Your concern, as we understand it, is we continue to report your account as past due even though your loans are in a forbearance and have been for over a year. A review of your account shows that we did not receive your email requests for a forbearance. In order to further research your account, we request you submit a complete copy of the three emails sent to us requesting a forbearance. Please include the top header of the email with the full information, including the email address the request was sent from, the email address it was sent to, and the full time date stamp showing when the email was sent. You can forward your emails to XXXX, and please include your Nelnet account number on them. Without additional research into your account, the credit reporting on your loans is not eligible to be updated. Your loans became delinquent on three occasions when payments were not received or postponed. We contacted you by postal mail, electronic correspondence, text, and phone without resolution for the delinquency on your account. Delinquent reports were submitted to the consumer reporting agencies ( CRAs ) for each month between : XX/XX/XXXX and XX/XX/XXXX XX/XX/XXXX and XX/XX/XXXX XX/XX/XXXX and XX/XX/XXXX Your loans defaulted on XX/XX/XXXX, and were transferred to the XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) for servicing. XXXX can be reached at XXXX for any concerns about your loans. In accordance with the terms of your promissory note, the data furnishing requirements of the Fair Credit Reporting Act ( FCRA ), and the Consumer Data Industry Associations ( CDIA ) reporting guidelines, we must report data that is accurate and truly represents the status of the account. Because we found the reports made to the national consumer reporting agencies to be an accurate reflection of your account at the time, the reporting will not be removed or adjusted. We hope you find this information helpful. If you have questions, please visit Nelnet.com or call us at XXXX from XXXX XXXX to XXXX XXXX ( Eastern ) Monday Friday and XXXX XXXX to XXXX XXXX Saturday, or email XXXX. Sincerely, XXXX XXXX XXXX
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| 11/25/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I have spoken to a minimum of XXXX, and almost certainly more, agents and supervisors of Great Lakes to try to understand which income-driven repayment plan is most suitable for me and my goals. I have specifically asked about PAYE vs. REPAYE. Each has told me different factors, some have stated outright misinformation, and despite trying to get complete and accurate information from each of them, I consistently find from subsequent conversations that the previous ones fell short of giving me complete and accurate information. At this point it appears that I could endlessly call an infinite number of Great Lakes representatives and still receive incomplete and inaccurate information. The advisors are absolutely terrible at their job. Even supervisors don't know what they are saying, and they will often backtrack on their claims after you either ask clarifying questions or give them more information about your situation. I am sick of trying so hard to find someone at Great Lakes who can just do their job and give me the help I need.
I applied for the PAYE plan recently due to a lack of full and accurate information from Great Lakes representatives. Great Lakes agents would simply look on their screen of whatever system they use that tells them PAYE is the best option for me. When I ask WHY that's the best option, they muster up half-answers. Some of them would disagree and state that REPAYE is the best option, but also muster up half-answers as to why. I have complained several times that different agents give me different advice and confuse the XXXX out of me. One agent misinformed me about the repayment plan I was previously on after being an XXXX, and today a supervisor misinformed me about the partial financial hardship cap requirement for PAYE. One agent misinformed me about the deadline by which I would need to decide whether to switch to REPAYE. I am beginning to think these Great Lakes representatives are purposefully lying. How can they be so terrible at their job?
My recent application for PAYE is potentially to my financial detriment due to the lack of full disclosure from Great Lakes. Now if I switch to REPAYE, unpaid accrued interest will capitalize ( add to my principal ). I was not advised of the circumstances under which future interest levels would matter on PAYE vs. REPAYE plans. I was initially simply told that because the monthly payments on each would be the same, and since I dont have subsidized loans to repay but rather only unsubsidized loans, I should stay on PAYE XXXX But it turns out there are circumstances under which it does matter how much interest has accrued, and therefore it matters whether the government has been subsidizing that 50 % of unpaid interest ( therefore resulting in a lower overall interest amount ). For example, if I were to switch to another income-driven plan in the future because my monthly payments would be lower on the other plan, then all the accrued interest would capitalize. And then I'd have to recalibrate which plan is more worth it. And all considerations differ also based on PSLF or forgiveness that becomes taxable income after 20 or 25 years. These things were not told to me when I applied for PAYE. Therefore, now if I want to switch to REPAYE to get the government interest subsidy, I will suffer financial detriment due to capitalization of my current unpaid interest. Whereas if I had applied for REPAYE initially, I would not have that capitalization of current interest, because I wouldn't be switching between plans! Great Lakes has cost me THOUSANDS of dollars in detriment, and that is totally unforgivable.
Another peculiar thing about Great Lakes is its representatives ' inability to simulate accurate estimates of my monthly and annual payments of interest and monthly payments Each representative calculates something different! And apparently part of their excuse is that, because we are currently under CARES Act deferment, which sets interest and payments at 0, they can't see the correct numbers to calculate future amounts. That's ridiculous. Great Lakes is a huge loan servicing corporation. It needs to get its act together, to say the least. The service is abysmal and I want Great Lakes to rectify its mistakes and its disservice to me.
( I am talking about mygreatlakes.org -- Great Lakes Educational Loan Services , Inc. -- ( XXXX ) XXXX ).
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| 11/11/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Firstmark has not been applying my overpayments to the loans with the highest interest rate, but rather spreading the overage equally between my four loans. This is not correct. The overpayment should be applied to the loan with the highest interest rate, this I how my previous servicer allocated payments and this is how Firstmarks website advertises their overpayments will be allocated. I have requested this because about the same time that Firstmark took over my loan I went back to school for my XXXX ( in XXXX ) and was in deferment but was still making regular monthly payments. These payments were not being applied correctly and therefore have effected the amount of interest I am paying vs. principle. In addition, over the past year and a half I have been paying in excess of my regular monthly payment in order to try to get the loans paid off, and none of those excess payments were being allocated correctly either. XXXX : This was discovered in XXXX/XXXX when I went to pay off one of my loans. It had a remaining balance of around {$930.00} and I made a payment of {$950.00}. After a couple of days I went online to check to make sure the loan was paid off and it wasnt because the overpayment was split up between my open loans. It is important to note that two of my loans have interest rates that are the same and are lower than the other two which have the same interest rate and are high. A few months prior to discovering this, one of the higher rated loans had been paid off and as a result of the {$950.00} payment allocation the 2nd loan with the high interest rate was also paid off. *this comes up later in the requests Request : I have made multiple phone calls and requests in order to get this resolved with Firstmark going back to XXXX/XXXX. I was first told it would take 2 weeks to review. 4 weeks later I followed up with them via their online contact sheet on XXXX asking for an update. To which they replied that it was corrected. When I went online only the last {$950.00} payment was reallocated and not the whole history of payments like I had requested to them on the phone and in writing. I filled out another online contact form on XX/XX/XXXX explaining in more detail what was needed and again requested that all payments would be reviewed. I received a response that my request was received on XX/XX/XXXX and that the payment request was under review which would take XXXX weeks for processing. I then followed up via phone call on XXXX and the customer service rep told me that nothing was reallocated because the 2 loans with the highest interest rate have been paid off. I again explained my story and advised what I wanted to be done. The rep seemed like she understood, said she was going to talk to her supervisor, escalate the matter and have someone contact me within a couple of days. A few days went by, On XX/XX/XXXX I followed up with them again as I hadnt heard anything. They advised that nothing had been done. On XX/XX/XXXX I followed up again and was told again, that nothing had been done. I requested to speak to a supervisor, once again explained the situation, and was told that she was going to personally pull my request and have it resolved. On XX/XX/XXXX another phone call was placed and was told that nothing has been done but it should only be a couple more days and that it was rush status. And today another request for an update was made and nothing has been done. On XX/XX/XXXX a CFPB complaint was filed- however, Firstmarks response was, in summary, " were working on it ''. On XX/XX/XXXX some payments were reallocated however, now my account is showing that I owe over {$13000.00}, however, not all payments have been reallocated. Prior to any reallocation on the XXXX my payoff balance was around {$6000.00}. My account has been sitting inactive since XX/XX/XXXX with nothing further being done. On XX/XX/XXXX I called to check up on the status and was told that the payments were still being reviewed and reallocated. I called again on XXXX, XXXX, XXXX, and XX/XX/XXXX for updates and each time asked for a supervisor to give me a call regarding the status of my loan and reallocation of my payments. To date I have not heard from any from the company and my payment reallocations have not been completed. My loan is still showing an incorrect balance.
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| 08/14/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My student loan from XXXX XXXX was abruptly given to Firstmark Services, apparently previously known, or owned, by a terrible student loan servicer with lawsuits against them, Nelnet, on XX/XX/2018. Before this happened I researched XXXX XXXX and found nothing but terrible things about them, including how fraudulently they handle payments. They regularly do not credit payments to due dates, loose or lie about having cashed or received payments, and do not resolve the problems that they have created for their customers. I made my payment due XX/XX/XXXX through my old servicer, XXXX XXXX, on XX/XX/XXXX. When my account was transferred to XXXX I did not have a payment due until XX/XX/XXXX. I purposely did this after learning about the terrible problems other people had with them just being honest about payments made. On XX/XX/XXXX I created an online account with XXXX. My balance was {$50.00} due on XX/XX/XXXX. I was extremely anxious and worried about making a payment. Based on the recommendations I found from other customers on their XXXX review page, I paid online and not by check, which XXXX regularly lies about having received ( seriously, check out the 60+ negative reviews on the XXXX page for all the information you could possibly want ). On XX/XX/XXXX, I logged in again and made a payment of {$50.00} for my XX/XX/XXXX due date. It was debited and cleared my bank on XX/XX/XXXX. My XXXX online account records the payment as being paid on XX/XX/XXXX. I was on vacation for the last 2 weeks of XXXX and didn't have steady internet access. When I returned home on the XX/XX/XXXX I immediately checked my XXXX account, thinking, " no way could they ignore my payment made a month ago in plenty of time for my due date. '' Sure enough, they have. The payment has not been credited to my XX/XX/XXXX due date. I contacted them through their online email contact form. I do NOT do business over the phone due to having no way to record and prove anything said on the phone. By mail or email with physical proof is the only way I do financial business. I received an email back the next day from a XXXX XXXX, who blatantly ignored my question of why the payment was not credited ( how is this not automatically done!?? ) to my XX/XX/XXXX paydate. He just repeated, your due date is XX/XX/XXXX, after he stated that yes, there was a payment on XX/XX/XXXX .... Blatantly ignoring the problem. I immediately replied to the email more forcefully. After 5 days, I received a reply on XX/XX/XXXX from a XXXX XXXX that he finally seemed to understand the problem of the payment not being credited towards the XXXX due date. He said that " After reviewing the account, a payment of {$50.00} was made on XX/XX/2018 that should have went towards the XXXX monthly payment. A request has been submitted to advance your due date to XX/XX/2018. Please allow 3-5 business days for processing. '' It has been 6 business days and I logged into my XXXX account today to check and see if the problem had been resolved. It hasn't and now they're saying I am late and owe {$100.00} ( {$50.00} XXXX payment that I made and my upcoming XX/XX/XXXX payment. ) I want this resolved with an apology, a real apology, and no late fee from the company well before my XX/XX/XXXX payday so I can make the XX/XX/XXXX payment correctly. I have never had so many problems as this! IT'S THE FIRST PAYMENT I'VE EVEN MADE OR HAD AND THEY'VE XXXX IT UP ALREADY! THIS IS A TERRIBLE COMPANY! MY FIRST PAYMENT AND HOW THE XXXX CAN THEY POSSIBLY DO THIS???
If this is not cleared up, I am going to do everything in my power to sue XXXX and bring about a class action lawsuit for their fraudulent, predatory, student loan servicing actions. There are more than enough people interested in a class action against them just from the XXXX review site. I have already contacted a class action lawsuit company with all of my information and the XXXX review page details for them to review other customers complaints.This is an absolute disgrace. I am so close to having this loan paid off, less than {$2000.00} at 5 % interest and they behave this viciously about such little money.
I have started a XXXX page to collect people interested in a class action against XXXX. Please search Class Action Against XXXX on XXXX to find it.
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| 05/04/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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I am in possession of the documents submitted by Great Lakes as proof that I obtained a lease from them. They did not provide anything with my signature and nothing showing they verified my identity. They did not provide any proof that I consented to their company sharing my private and personal information with a third party, including credit reporting agencies. Please provide SIGNED DOCUMENTATION of this consent to share private information with third parties or assume you do not have any. The consent must be signed separately from the lease per federal law. At this point I have made multiple attempts for this company to cease sharing all personal and private information with ANY AND ALL THIRD PARTIES, INCLUDING CREDIT REPORTING AGENCIES AND THEY HAVE NOT COMPLIED TO FEDERAL LAW. They quote that a wet signature is not needed by the law they cited but by that same law they are also required to provide an option to opt out of electronic services where they clearly and conspicuously explain the softwares needed to use these services and express ability to opt out. Please provide this documentation as well. According to 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information, A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option. So far none of this has been provided. It is my right as a consumer and they are refusing to cooperate in good faith.
According to 15 U.S. Code 7001 - General rule of validity, ( c ) Consumer disclosures ( 1 ) Consent to electronic records Notwithstanding subsection ( a ), if a statute, regulation, or other rule of law requires that information relating to a transaction or transactions in or affecting interstate or foreign commerce be provided or made available to a consumer in writing, the use of an electronic record to provide or make available ( whichever is required ) such information satisfies the requirement that such information be in writing if ( A ) the consumer has affirmatively consented to such use and has not withdrawn such consent ; ( B ) the consumer, prior to consenting, is provided with a clear and conspicuous statement ( i ) informing the consumer of ( I ) any right or option of the consumer to have the record provided or made available on paper or in nonelectronic form, and ( II ) the right of the consumer to withdraw the consent to have the record provided or made available in an electronic form and of any conditions, consequences ( which may include termination of the parties relationship ), or fees in the event of such withdrawal ; ( ii ) informing the consumer of whether the consent applies ( I ) only to the particular transaction which gave rise to the obligation to provide the record, or ( II ) to identified categories of records that may be provided or made available during the course of the parties relationship ; ( iii ) describing the procedures the consumer must use to withdraw consent as provided in clause ( i ) and to update information needed to contact the consumer electronically ; and ( iv ) informing the consumer ( I ) how, after the consent, the consumer may, upon request, obtain a paper copy of an electronic record, and ( II ) whether any fee will be charged for such copy ; ( C ) the consumer ( i ) prior to consenting, is provided with a statement of the hardware and software requirements for access to and retention of the electronic records ; and ( ii ) consents electronically, or confirms his or her consent electronically, in a manner that reasonably demonstrates that the consumer can access information in the electronic form that will be used to provide the information that is the subject of the consent ; None of which has been provided.
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| 06/09/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
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Web |
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To best explain the errors listed on my credit report regarding my student loans, I will provide the relevant information and actions taken in chronological order. As of XXXX through XXXX, I tried everything humanly possible to address the late payment errors displayed on my credit report by my student loan provider ; Nelnet. For some context to has this issue arose, My first communication with Nelnet was back in XXXX when I just finished graduation, this was in respect to the structure of my payment plan, inquiring of all the options available for repayment, and making sure both parties were on the same page ( Myself & Nelnet ). After numerous conversations, they informed me of a long term solution that was reasonable and affordable for me to service the debt ; but in hindsight I was strongly misled with their guidance...
I enrolled in the long term payment plan, and provided them my banking information to make the payments ( account number, routing number, bank details, etc. ) I strictly remember asking the representatives over the phone to please verify that my banking information was linked correctly AND to please enroll me in auto pay so that I don't have any missed/late payments reflected on my account. In summary, my account was setup correctly on my end and ready to make monthly payments.
Out of the blue, I receive notice on my credit report in XXXX of XXXX that I was " 90 days '' past due on student loans. Immediately, I logged into my student loan portal to see if this information was reflected on their end, and sure enough it wasn't. I then proceeded to call another Nelnet repressive to assist with the error, and clarified the discrepancy that appeared on my credit report. I was told " not to worry '' as their system takes time to reflect posted payments. I took that advice at face value and continued to monitor the account.
Fast forward to XXXX, Nelnet claims that I'm on pace with my payments under their terms ; this is displayed in the XXXX credit report that I uploaded for further context. However, I notice that the " 90 days '' past due error was still listed on my credit report back from XXXX of XXXX. I reach out to customer service to PLEASE clarify why my account was still displaying a late payment from XXXX, and they provided the same answer as before, stating it was a system error and to please allow some time to make the adjustment.
Fast forward to early XXXX, not only did they not correct the " 90 days '' past due payment from XXXX of XXXX, they erronously added XXXX more months of late payments arbitrarily. The exact months are XXXX of XXXX stating " 90 days '' past due, then " 120 days '' past due in XXXX of XXXX, and " 150 days '' past due in XXXX. No matter how proactive I was in trying to resolve these errors, they only got worse when Covid arose... It was near impossible to get in contact with my provider during the onset of Covid, and there wasn't any clarity towards finding a solution. I'm now 6 years into this issue, and have severely felt the impact of these mistakes on my credit score. These errors have prevented me from accessing financing and XXXX XXXX that I've urgently been seeking for the betterment of myself and my family.
I was advised to reach out CFPB from a family member who experienced a similar issue, as dealing with late payments isn't something I'm familiar with. As a licensed financial advisor, I can't comprehend my credit score with all things considered... I have a 13 % credit utilization ratio, haven't missed ONE payment on any of my credit cards or auto loans, and have zero collections notices. I graciously ask the credit bureaus to please look under the hood regarding these late payment errors on my student loans, as they've held me back from improving my financial situation drastically, and without merit...
ANY assistance towards resolving this issue would be greatly appreciated. I put immense effort into making sure my payment history, amount of debt, length of credit history, amount of new credit, and credit mix is in exceptional standing ; this is all depicted in my most recent credit report which is uploaded for reference. If there's any additional questions or requests to resolve this issue, I'll more than happily provide it in a timely manner.
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| 08/29/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Family Educational Rights and Privacy Act ( FERPA ) The Family Educational Rights and Privacy Act ( FERPA ) is a federal law enacted in 1974 that protects the privacy of student education records. FERPA applies to any public or private elementary, secondary, or post-secondary school. 20 USC 1232g ( b ) Postsecondary is any education option after high school. Options may include two-year College, four- year College or university, independent private career schools, the military, or apprenticeships ( on-the- job training ).
15 U.S. Code 1681b - Permissible purposes of consumer reports Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other ( 2 ) In accordance with the written instructions of the consumer to whom it relates.
They need your written consent to add anything to your consumer report if you did not give this authorization that is a violation of the Fair Credit Reporting Act P.L 90-321 ( 82 Stat. 146 ) which is law law that backes the code is even stricter as it states that any agency can only get your report in response to a request by the head of a State or local child support enforcement agency ( or a State or local government official authorized by the head of such an agency ) 15 U.S. Code 1681c - Requirements relating to information contained in consumer reports Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information : Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.
No adverse item besides the conviction of crimes should be on your report any item that is a derogatory mark is not allowed into consumer reports this is another violation 12 CFR 1022.3 Definitions Identity theft means a fraud committed or attempted using the identifying information of another person without authority.
15 U.S. Code 1681e - Compliance procedures ( a ) Identity and purposes of credit users Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. These procedures shall require that prospective users of the information identify themselves, certify the purposes for which the information is sought, and certify that the information will be used for no other purpose. Every consumer reporting agency shall make a reasonable effort to verify the identity of a new prospective user and the uses certified by such prospective user prior to furnishing such user a consumer report. No consumer reporting agency may furnish a consumer report to any person if it has reasonable grounds for believing that the consumer report will not be used for a purpose listed in section 1681b of this title.
( b ) Accuracy of report Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates.
By violating section 1681b for permissible purpose and 1681c for information contained in consumer reports they are also violating compliance procedures under this title.
15 U.S. Code 1681n - Civil liability for willful noncompliance ( a ) In general Any person who willfully fails to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of ( A ) any actual damages sustained by the consumer as a result of the failure or damages of not less than {$100.00} and not more than {$1000.00} ; or ( B ) in the case of liability of a natural person for obtaining a consumer report under false pretenses or knowingly without a permissible purpose, actual damages sustained by the consumer as a result of the failure or {$1000.00}, whichever is greater; * Didnt provide me proof of my wet ink signature that I signed an agreement with your company *still reporting on credit report for XXXX but showing removed from student loans which means its in accurate credit reporting.
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| 01/24/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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XX/XX/XXXX XXXX XXXX : Claims XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Account : XXXX Attached Letter received from XXXX, please review initial letter and my response.
Lack of customer service for our spousal consolidation.
XXXX XXXX ( Ombudsman group ) - Loan Servicer Our concern regarding the XXXX XXXX XXXX XXXX originated in XXXX of XXXX is fraudulent according to the information we have from https : XXXX This documentation states, XXXX XXXX, Spouse Information, and all references throughout the Application and Promissory Note to consolidating jointly with your spouse. Effective for Applications and Promissory Notes received on or after XX/XX/XXXX, a married couple XXXX no longer borrow a Federal Consolidation Loan as joint borrowers. The loan application and promissory note my spouse and I signed was on XX/XX/XXXX and processed fraudulently on XX/XX/XXXX by XXXX. XXXX XXXX loan ( section XXXX of the XXXX amended section 428 ( a ) ( 3 ) ( c ) of the HEA by eliminating the ability of a married couple to jointly consolidate their student loan. The regulation : section 682.102 ( d ), 682.201 ( c ) ( 2 ), 682.201 ( e ), and 685.220 ( d ) ( 2 ) was modified to eliminate joint consolidation loans by married couples for application and promissory note on and after XX/XX/XXXX, XXXX regulation DOES NOT STATE WHEN THE LOAN WAS ORIGINATED. The law clearly states Nelnet should have ensured that any servicing being provided on any loans they assumed should be in good standing. Based on the documentation we shared for this loan should not have originated after XX/XX/XXXX and you have continued to service a loan that should not exist. A bidding contract is when the application and promissory note includes the date of the loan, the dollar amount, the names of both parties, the rate of interest, any collateral involved, and timeline for repayment. When this document is signed by the borrower it becomes a legally binding contract not when the loan process starts. The date mentioned in your letter response has no legal binding. You mentioned, We apologize for the delay in response to your concerns. We have actively been researching your account with your lender and guarantor to determine the validity of your loan account. The Spousal Joint Consolidation Loan Program was dissolved effective XX/XX/XXXX ; however, consolidation loans initiated prior to XX/XX/XXXX were allowed to originate and remain valid loans. It was determined, through reviewing information from your prior loan servicer, your lender, and your guarantor, you began the process to consolidate your loans in XX/XX/XXXX. Due to this information your loan remains a valid loan. At this time there are no adjustments available to your account. Please provide documentation for the statement you included in your most recent response ( indicated in the previous paragraph above ) to clearly support your findings based on your research and discussion with the prior loan servicer, lender, and guarantor. Our previous lender ( XXXX ) was shut down on XX/XX/XXXX and all of their loans were transferred to other loan servicers. Please provide what previous servicer you spoke to? Was it XXXX XXXX, if so the loan servicing operation is a fully owned subsidiary of Nelnet. We are requesting that you provide proof of the XXXX XXXX XXXX XXXX and XXXX note that has a valid signature from my spouse and I with a date prior to XX/XX/XXXX. You are claiming in your letter response XX/XX/XXXX, loans initiated prior to XX/XX/XXXX were allowed to originate. Can you please provide supporting documentation for your statement as this was not included in the new regulation provided above. Please keep in mind until we acknowledge the loan application and promissory note, there is no loan and the process can not be started without my spouse and I giving approval to set up a joint consolidation loan. We requested from Nelnet several months ago a copy of the XXXX XXXX XXXX XXXX and XXXX XXXX and it clearly shows that we signed on XX/XX/XXXX which is not before XX/XX/XXXX. We can share a copy that Nelnet provided to us if necessary. As as a result of my research and findings, Nelnet continues to service a fraudulent loan and requesting monthly student loan payments.
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| 12/10/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Loan was switched to a different servicer and effected my credit score.
DEBT COLLECTOR has violated my consumer rights. I am exercising my rights as a consumer. I do not know who this company is and I have no contract with them. I do not know how they got my location information, name, or SSN. This is a violation of FDCPA and Truth and lending. There is no verification of debt attached to this statement which came through the mail. This company has attacked my credit report and I do not authorize any false statements upon my credit report. It is damaging to me and public trust. I am federally and state protected consumer pursuant to 15 U.S. Code 1692a ( 3 ) The term consumer means any natural person obligated or allegedly obligated to pay any debt. In Fact Pursuant 18 U.S. Code 8 I the natural person I am not obligated by federal law to pay a debt DEBT COLLECTOR are in violation of my consumer rights pursuant to 15 U.S. Code Fair Debt Collection Practices Act ( FDCPA ), The Gramm-Leach-Bliley Act ( GLBA ),. Fact ORIGNAL CREDITOR has violated Fair Debt Collection Practices Act ( FDCPA ) 15 U.S.Code 1692b Acquisition of location information by acquiring my place of abode and not contacting me the consumer before. Fact DEBT COLLECTOR Violated Fair Debt Collection Practices Act ( FDCPA ) 15 U.S.Code 1692c Communication in connection with debt collection ( a ) Communication with the consumer generally ; Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt. Fact ORIGNAL CREDITOR Fact Violated Fair Debt Collection Practices Act ( FDCPA ) 15 U.S.Code 1692d ( 1 ) Harassment or abuse ; The use or threat of use of violence or other criminal means to harm the physical person, reputation, or property of any person. ( 4 ) The advertisement for sale of any debt to coerce payment of the debt. Fact DEBT COLLECTOR are in violation of Fair Debt Collection Practices Act ( FDCPA ) 15 U.S. Code 1692e False or misleading representations ( 4 ) The representation or implication that nonpayment of any debt will result in the arrest or imprisonment of any person or the seizure, garnishment, attachment, or sale of any property or wages of any person unless such action is lawful and the debt collector or creditor intends to take such action. ( 8 ) Communicating or threatening to communicate to any person credit information which is known or which should be known to be false, including the failure to communicate that a disputed debt is disputed. ( 11 ) The failure to disclose in the initial written communication with the consumer and, in addition, if the initial communication with the consumer is oral, in that initial oral communication, that the debt collector is attempting to collect a debt and that any information obtained will be used for that purpose, and the failure to disclose in subsequent communications that the communication is from a debt collector, except that this paragraph shall not apply to a formal pleading made in connection with a legal action. Fact DEBT COLLECTOR In violation of Fair Debt Collection Practices Act ( FDCPA ) 15 U.S. Code 1692j - Furnishing certain deceptive forms ( a ) It is unlawful to design, compile, and furnish any form knowing that such form would be used to create the false belief in a consumer that a person other than the creditor of such consumer is participating in the collection of or in an attempt to collect a debt such consumer allegedly owes such creditor, when in fact such person is not so participating. ( b ) Any person who violates this section shall be liable to the same extent and in the same manner as a debt collector is liable under section Fair Debt Collection Practices Act ( FDCPA ) XXXX of this title for failure to comply with a provision of this subchapter. Fact DEBIT COLLECTOR are liable for { {$1000.00} } per Violation that has been violated in this Act Pursuant to Fair Debt Collection Practices Act ( FDCPA ) 1692k ( a ) ( 2 ) ( A ) in the case of any action by an individual, such additional damages as the court may allow, but not exceeding { {$1000.00} }.
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| 05/17/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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XX/XX/XXXX - Submitted application to Nelnet for income-driven repayment plan. They said that my first payment would be in XXXX and that they would send the details of the repayment along with the first bill in late XXXX or early XXXX. Their estimation on the amount I would owe at the time was {$130.00} and some change.
XX/XX/XXXX - Notice of past due amount of {$3000.00} plus next bill for a total of {$6100.00}. I called them and asked what was going on and they said that they couldn't read my pay stub from the application I sent in in XXXX and I asked why they didn't notify me of this when they realized the problem. They said a notice should have been sent out ( it wasn't ) but that they would defer the bill ( I didn't even make that much money a month at the time ) so that my account was current and to submit a new pay stub. I submitted a pay stub that night. I also increased the contrast and the resolution of the pay stub so that it was crystal clear, even on a low-resolution monitor.
XX/XX/XXXX - Receive 18 notifications ( one for each loan ) that my loan went into forbearance until XX/XX/XXXX. Due to something else going on in my life, I left it as this until I took care of the personal issues I had going on.
XX/XX/XXXX - Contacted Nelnet about why my loans went into forbearance. This was now affecting one of the personal issues previously mentioned and I explained that it was holding me up on other things going on in my life and I just wanted to start payments as soon as possible. They said the only note they had on file was that they couldn't read my pay stub from before. I asked if they could look at the two pay stubs I submitted to see if they could read them after I explained what happened the first time and that the contrast/resolution was increased so there shouldn't have been a problem reading the numbers. They said it was still blurry, but readable. At this point, she said I would also have to submit another pay stub for the income-driven repayment plan since they have to have a pay stub that is within the last 90 days. At this point, I had started a new job and my income increased significantly. This caused my estimated payment to balloon to {$760.00} per month.
XX/XX/XXXX - I resubmitted the application and new pay stub.
XX/XX/XXXX - I received multiple notifications. They said that my income-driven plan was approved, but each one said something different. The first one I opened said, " Your monthly payment amount for qualifying loans will be {$650.00} for 12 months, beginning XX/XX/XXXX ... '' The second one I opened said, " Your monthly payment amount for qualifying loans will be {$1000.00} for 12 months, beginning XX/XX/XXXX ... '' The last one I opened said, " Your qualifying federal student loans are now on an income-driven repayment plan. You indicated on your application that you do not wish to begin making payments on your loans until your current deferment or forbearance ends. Your next payment for Group A is due on XX/XX/XXXX ... '' I looked at the application I submitted and it was very clearly marked that I wanted to start making payments immediately. Even if it was " blurry '' as they claimed my pay stubs were, it was very clear which of the options I had chosen. At this point, I had already accrued over {$13000.00} in interest.
I called Nelnet again and explained the situation and asked why my loans stayed in forbearance when it was very clearly marked I wanted to begin payments immediately. The lady I spoke to couldn't give me any answers and put me on hold on 3 separate occasions to contact other people about what was going on. The answer she gave me was that within 10 business days, I should receive a notification and a bill that my loans were in repayment and that, after confirming with me, that I would like to make my first payment on XX/XX/XXXX.
XX/XX/XXXX - 10 business days later, my loans are still in forbearance with no correspondence as to what is going on with my loans. At this point, I'm pretty convinced they are pushing this off so that they can make more money off me through the thousands of dollars of interest I am accruing. Dealing with Nelnet has been an absolute nightmare.
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| 03/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Nelnet has been my student loan servicer for many years. I've been consistent with payments. On XX/XX/XXXX my account had been changed to forbearance status. And, it was erroneously marked as past due by {$660.00}. A simple review of my past payment history ( up to date ) would show that this is not true. There'd been no communication from Nelnet about any issues with my account.
Other than accidentally skipping my XX/XX/XXXX payment of the customary amount of {$110.00}, I have been up to date. I did not request a forbearance at any point.
When I called the Nelnet service center on XX/XX/XXXX about this discovery, the employee was just as baffled by this sudden change and could provide no information.
Here, I confess Id flubbed and missed my XX/XX/XXXX payment. But that missed payment should not account for what had been done to my account. And, after consulting two supervisors, the employee could provide no further insights. She did acknowledge that the changes to my account did not make sense ( even in light of the missing XXXX payment ).
Further, it was discovered that Nelnet had notified the national credit reporting agencies on or around XX/XX/XXXX about this alleged past-due status and told the agencies my account was 120 days delinquent. My credit scores immediately decreased.
I was urged by Nelnet to wait at least a week to receive any response from Nelnet ( either a phone call or other correspondence ) as to how they would fix this.
By XX/XX/XXXX I received no response from Nelnet. When I called Nelnet, I was transferred to an associate named XXXX ( Clock ID badge XXXX ) who admitted there was an error committed by Nelnet to my account. She indicated that shed request the forbearance to be removed from my account and that it would " take some time '' for the correction to be communicated to the credit reporting bureaus which are unacceptable.
Further, my monthly loan payment amount had inexplicably been changed to {$85.00}. ( My payment has always been {$110.00}. ) No explanation could be given for why my payment was changed to that lesser amount.
Again, I was urged to wait for some time to elapse while this count is addressed internally by Nelnet.
On XX/XX/XXXX, my account is still listed as in forbearance. Not correct. The amount due is still listed as {$85.00}. Also, not correct. When I called Nelnet on that day, I was told by yet another employee that the forbearance isnt there and it was implied that itd take days for the change to show up on my account.
On XX/XX/XXXX, my Nelnet account showed a message that a repayment plan application had been received from me on XX/XX/XXXX. I never entered such an application.
This is not acceptable. Further, no info was available as to why these changes had happened to my account in the first place. And, I was told that the credit reporting agencies would not be notified of the correction until the end of the month.
To add insult to injury, I've been contacted by credit counselors ( ECMC ) at Nelnet 's urging because my account is delinquent. This is, of course, not true. Even with all this chicanery, I'm still paying my loan.
I am not a deadbeat. Im a XXXX XXXX thats diligently protected her credit score. Its very frustrating to have a spurious error committed by an unthinking agency suddenly unravel years of my hard work. Communication with Nelnet has been confusing and not very user-friendly.
I've had to put forth considerable effort to try to rectify the issue. All of the communication to do so had to be initiated by me. No communication from Nelnet regarding these issues ever came. No one can tell me specifically why this error happened and what's being done to keep it from happening again. No one has at the very least offered a sincere apology or acknowledged the considerable inconvenience this has caused me, especially with the credit reports/scores. They've created a huge mess with my scores and now I have to spend an incredible amount of time fixing their error. It angers me that they can create this error and take zero responsibility for fixing it and that the onus is entirely on me to manage it. n
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| 04/18/2023 |
Yes |
- Student loan
- Private student loan
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- Incorrect information on your report
- Account status incorrect
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Web |
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I had a payment due to Firstmark Services, my private student loan company, on XX/XX/XXXX. I was unaware that I still had an outstanding balance because I had refinanced my loans and was under the impression that the entire balance was paid by the company I refinanced with, so I thought my account was closed. On XX/XX/XXXX, when I became aware that I had an outstanding balance, I made my payment of the original balance owed, {$94.00}, as well as a {$5.00} late fee, for a total payment of {$98.00}. I made this payment over the phone with a representative from XXXXXXXX XXXX XXXX ( the bank affiliated with Firstmark ) who had called me to request the payment. I was told on that phone call that I had now made my last payment and that my account would be closed. This payment was taken from my bank account on XX/XX/XXXX.
For the now over two months following my XX/XX/XXXX payment, I have continued to be told by Firstmark that I owed the payment and that my account was past due. My credit report did, and still does, reflect that this amount is past due, and as a result my credit scorXXXX has dropped around XXXX points in total. I have made several calls to Firstmark and XXXX XXXX XXXX and have spoken with several representatives to try to resolve this issue to no avail. I provided a highlighted bank statement to Firstmark to prove that I made my payment. When the payment was still showing past due, I called to follow-up and was told that the bank statement was not enough and that I needed to provide either a tracing number for the payment or a digital check. I called my bank and got the tracing number as there was no digital check for the transaction because it was made over the phone. I provided Firstmark with the tracing number. Yet again, I heard nothing from Firstmark and had to call to follow-up when I saw that the payment was still showing past due. During my follow-up call, I was told that the tracing number was not enough proof and that I needed to provide a digital check. I explained that my bank said there was no digital check and they asked me to call my bank back to try again to obtain the digital check. I called my bank and was told the same -- there are not digital checks for phone-initiated payments. When I informed Firstmark of this, a representative told me there was nothing more they could do to help me. I finally spoke to a supervisor and they said " the tracing number was enough '' to prove that I made the payment and that Firstmark must have mistakenly applied the payment to someone else 's account and that they would begin searching to see where the payment went. However, it is now over a week later and still there has been no movement on the process. I believe that they are now trying to work on resolving the issue, but it is unacceptable that it took so long for them to believe me and to take action. I have now spent hours on the phone over the course of weeks trying to resolve an issue that Firstmark caused by misapplying my funds.
Some background information that I think is helpful to understand the very small amount of money that they are harassing me for : my original loan was for {$20000.00}, and with interest accrued, it ended up being around {$34000.00} that was paid to Firstmark. They are making this big deal over a {$94.00} payment -- less that 0.5 % of my total loan amount.
I will say that most representatives I have spoken to have been friendly and tried to be helpful ; however, some of the reps have implied that I have lied about making my payment. I was also told by a supervisor that I made the payment through a collections agency ( XXXX ) and that it was XXXXXXXX XXXX fault the payment never made it through and I was told to call them about it -- XXXX had not spoken to me except once about a week prior when I informed them that I had made the payment to Firstmark on XX/XX/XXXX.
I have been put through so much by Firstmark and have expended so much time and energy for something that was not my fault. I am starting to believe that this will never be resolved unless I make the payment again -- something that is completely unfair and I will not do.
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| 06/12/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Hello, I'm trying my best to pay for student loans but I'm have so much financial problems. First and foremost I wanted a better education for my future which is not a cliche of the institution I was attending XX/XX/XXXX at XXXX XXXX Florida a new program for XXXX program. I was already a XXXX certified XXXX XXXX. I filled out a 3rd party application and XXXX called me and surprised me because I knew who they where. The counselor made me come and take a test. She said I passed and would start program that summer. I was XXXX and stupid for falling for a uncredited school. When I started the director of XXXX ph.d admin quit. The whole staff was shocked but reassures that program will keep going because we needed to do prerequisites first. I already had 30 credits from XXXX XXXX Florida XXXX college that did and some not transferred. They said I needed to take more of there classes. They said I would be done with rn program XXXX. I failed a class which they held be back 6months and made me waste more money for doing everything again and all the instructors started to quit. I was having hard time understanding what was going on, I went to the counselors to quit but they made me stay and scared me that I would have pay XXXX $ a month which I at the time while in school XXXX $ a month I was paying already I kept asking them why because I took financial aid out for the classes they denied me XXXX XXXX and said it was short few XXXX dollars and they pocketed my XXXX XXXX I had a gut feeling. I was working so hard night shift, in XX/XX/XXXX they pressured me to sign up to take more classes for summer so I did my mistake I should have left because I was held back made me wait 6months away from school so I start with new students At this time I found out I was a father and I was very busy and having trouble at school and home.I started to miss classes and by XX/XX/XXXX I was being targeted because I was failing. I didn't want to give up because i have a son on the way and i needed this degree to support my family for the future now I was close to start my XXXX and by XX/XX/XXXX more instructors left and almost all staff. I went to ounsleros and they said be patient everything is fine. I wrote them a letter withdrawing from school because I couldn't handle being there 8 hours mon thru f riday learning nothing taking same classes and the instructors gave everything passing grades and targeted students who were speculating if that school was fraud. I left XX/XX/XXXX i didnt graduate or get a diploma degree one week later I got a mail card copy from XXXX XXXX saying I owe them personally XXXX dollars and I needed to make payments directly to the school and I did not for the 30 days and I got another paper in the mail that said it went to collections but I called them worried an back and said I thought I borrowed from FAFSA student loans they said I did and the classes I took were expensive and fought with me. A year later I went back to XXXX college and the new school said the XXXX will not transfer credits ecause none of them matched to real prerequisites of college and was holding my finiancal aid hostage so i appealed at new school i have documents of everything didn't mind because i knee the student loans would go deferment even though i made payments. then XX/XX/XXXX or XX/XX/XXXX all of XXXX closed because of fraudulent practices of the school. I was devasted when I found out because many people were helpless like me. I was so scared so I went all over online found forms to file to get that phony school loan from XXXX discharged I filed so many forms and I got no help. I even called my student loan servicer and they said couldn't get it discharged because I had to be in school still at that time. I would beg from the bottom of my heart if you could please help me with this process. I'm having a hard time paying for XXXX students loans when that school seizes to exit and I have no degree from them. No school on this planet is willing to take the.credits from them. I'm XXXX now trying to be a better man than I was by asking for the help I gave up in because now I'm restricted from life.
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| 12/29/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I borrowed around {$50000.00} for student loans about 15 years ago and now have a principal balance for these very same loans of nearly {$74000.00}. The previous lender, XXXX, rolled unpaid interest into principal every quarter because my minimum payments didn't even cover any of the principal. I believe my current lender that bought these loans from XXXX, Nelnet, does the same thing. My monthly payments were {$530.00} but have now gone up to {$640.00} per month and will only continue to increase. I asked Nelnet during a phone conversation after the loans were sold how much I originally borrowed and was told that they could not provide me with this information. How can this be when I'm expected to pay so much money back?
I've been paying twice a month because my monthly payments are so high and I'm paid twice per month, on the XXXX and XXXX by my employer. I pay the higher APR loans with the highest principal balance on my XXXX check ( about 2 weeks early ) and do my best to pay the remaining loans on the XXXX, even though I am not paid until the XXXX. On my XXXX due date I was not able to pay early with the XX/XX/XXXX check so I paid the full amount due for all 14 of my student loans on XX/XX/XXXX. Yes, 14 loans. I then paid the higher APR, higher principal balance loans on XX/XX/XXXX. When I logged in on XX/XX/XXXX to make a payment ( the day after my XX/XX/XXXX due date would have passed ) the Nelnet website reflected that nothing was due for XXXX and that my next payment due date was XX/XX/XXXX so I assumed that the remaining loans were covered by my higher payment on XX/XX/XXXX and that I'd miscalculated ( screen shot attached ). Thinking that any extra payment would apply to principal and that everything was caught up, I made a payment for {$350.00} toward the higher APR, higher principal loans again on XX/XX/XXXX. I emailed Nelnet on XX/XX/XXXX asking why nothing was showing due just to confirm. I didn't hear back. I emailed again on XX/XX/XXXX after realizing I was suddenly past due after showing nothing due until XXXX on XX/XX/XXXX, one day after the loan due date. Again, I did not hear back ( screen shot attached ). I received an email on XX/XX/XXXX showing that the loan was 15 days past due ( screen shot attached ). Now these loan payments are showing past due and any unpaid interest will again be added to the principal balance. I also can not afford to pay an additional {$250.00} on my next loan payment, which will be about {$1000.00} for a month. I believe Nelnet did this intentionally to increase the principal balance even more on these loans.
There are two other issues I have with these never-ending loans. How was I able to borrow somewhere around {$50000.00} over a two and a half year period without having a job and being a single mom who couldn't ever dream of affording to pay these loans off? No bank would've ever approved me for that amount without having a job, or even 1/25th of that amount. Also, how is my new principal balance continuously increasing, currently nearly {$74000.00} after I only borrowed something like {$50000.00}? How are these companies allowed to roll unpaid interest into principal? How is this legal? The loan balances are already so high that they can not be paid back over less than 30-40 years. They set borrowers up for failure with constantly increasing principal balances and monthly payments so high that it's not an option to pay extra to decrease the principal. My loans will be outstanding until at least XXXX, probably longer. I will be paying these even after I retire. I am paying more for my student loans every month than I am for my mortgage or any other bill. I never even finished my degree at XXXX. I am trying to do the right thing and pay these loans off but will never make a dent the way things are now. I desperately need for interest to be stopped on my 14 outstanding loans and for the principal balance to be decreased to what I borrowed. I'm not trying to get out of paying my loans but I can't even afford to live right now. I have paid more than enough in interest and want to pay these loans off and be done with them.
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| 06/30/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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On XX/XX/XXXX, as I was approaching to start my first semester as a newly fresh XXXX student, I applied for deferment as I was used to be on while attending school. Nelnet Student Loan Service Company failed to notify me if I was on deferment or not, I was used to never hear back from the Department of Education which was my original loan provider. All of a sudden I wake up one day and noticed my credit score dropped over 100 points. I immediately checked what happened, just to find out that Nelnet reported to the credit bureaus that I had 7 late account payments!!!
I immediately called Nelnet to find out why that happened if I was supposed to be in deferment. The company stated that the school never notified then back that I was enrolled in school. I informed then that it has to be a mistake and that I was going to personally get proof of enrollment from the school and fax it to then so they can adjust all those late payments they reported. I went to school, got the official enrollment letter and faxed it to Nelnet. A couple of days went by and I called then back since they wouldn't bother on contacting a consumer like the Department of Education used to. So now they argued that at that point, the reason why I was not in deferment was because I did not qualify!! According to then, as a XXXX student and working full time in the XXXX XXXX XXXX XXXX, I needed to be full time enrolled into the degree. I tried numerous times to resolve the issue with the company and they just ignored each one of then. If I were aware that I needed to start paying my student loan and the deferment would not be into effect any longer, I would have done it without hesitation or without unconsciously try to damage my credit which I hardly work for. I even did some researches online about how to resolve the matter with Nelnet, I noticed many other consumers explain how they resolved their problems with Nelnet, with a goodwill letter. I wrote then a immaculate professional and checked by experienced personnel letter and they still declined to solve my problem, called me on the phone and stated that they do not do goodwill adjustments. My main problem is, that if the company sees that there was an issue of communication, there was an immediate response to solve the problem and find out what happened, they also see that a was into a new program transition, and even considering that this is a small STUDENT LOAN ( which just the word Student says it all ), is not an excessive amount ( XXXX, the result of XXXX with interests ), why is the unfair abuse of power over people financial burden. Where is the FAIR reporting act that this company is applying to students? Late reports on a credit, stay there 7 to 10 years preventing STUDENTS, not criminals, from any credit worthiness. The date is XX/XX/XXXX, and the issue has not been solved.
First : The company fails to notify of actions, reports or manage to inform their clients of consecuenses.
Second : There may be new rules I was not aware of as a new graduate student which should have been taken into consideration.
Third : The Company is reporting 7 accounts being late when I only have 5.
Fourth : The company failed to even accept a goodwill adjustment based on these issues, is not like it has happened before or I was ever a late payment client. So why for some clients the goodwill adjustment works? Is it who you know? Is it a favoritism, race, or type of characteristic that I am missing? I though reporting credit was a FAIR ACT ...
Fifth : This is a Student account, not a personal loan for a luxury car or a credit card that I took on vacations. Why are the credit bureaus letting these corporations abuse and unfairly damage students credit scores and financial futures?
It would also be fair that if you guys will continue to abuse from my credit, to report it fairly, i have and pay 5 accounts, not 7, not a million. Everything counts when reporting credit becomes UNFAIR. And when abusing students financial issues. I will attach my credit report and ask if I have any late payment on my credit history other than STUDENT LOANS 7 LATE PAYMENTS!!!!
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| 03/08/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
Servicemember |
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In XX/XX/XXXX, the 3 credit agencies show that Nelnet reported a 90 late payment which was affecting my credit score. However, on my credit reports for XX/XX/XXXX through XX/XX/XXXX, Nelnet had reported okay for no late payments, but in XX/XX/XXXX it has 90 listed. If I was okay for XX/XX/XXXX through XX/XX/XXXX, then how could there by a 90 listed in " only '' XX/XX/XXXX?
I had previously discussed with Nelnet by telephone and they assured me that it would be removed if I applied for the forebearance they would retract it. Nelnet received my forbearance request on XX/XX/XXXX per verification I received via email by Nelnet MMA Administration. I was unaware that it was not fixed back then until I applied for a mortgage loan recently and it showed up on my credit. I spoke to XXXX with Nelnet on XX/XX/XXXX and he advised that I send Nelnet an email stating the above and attach documents and this would help my situation to have it removed " again ''. I attached the proof of what Nelnet had posted on my credit report, and the derogatory summary that was listed on my credit report. XXXX XXXX with Nelnet sent an email stating that it was resolved and it was accurate and valid less then 24 hours, which tells me they didn't even take the time to review. They also mentioned they did not do a goodwill credit adjustments.
On XX/XX/XXXX, I contacted the Ombudsman for Nelnet to look into this since Nelnet customer service for had not been any help. I had been dealing with XXXX XXXX with Nelnet but somehow I was never able to speak to her. Everytime she called me, somehow it never came through, so that I could speak to her. When I received the email stating that XXXX XXXX called me but she was unable to reach me, I responded by email to keep a paper trail. I did call her back and kept getting customer service because XXXX XXXX was unavailable. I did speak to XXXX with Nelnet and she was the only one that tried to assist me. XXXX stated that it would be removed because of the bankruptcy and that they should not have been collecting from me in the first place, so I assumed " again '' that it was done. I sent the information about my husband and I filing a Ch. XXXX bankruptcy on XX/XX/XXXX and at the time of the filing copies were mailed to Nelnet. At the time of the filing, I was in constant contact with Nelnet giving them information to keep them well informed of what was happening. Throughout this process of the bankruptcy, we converted to a Chapter XXXX on XX/XX/XXXX and Nelnet was also notified by the court and myself. On XX/XX/XXXX, I received a call from XXXX with Nelnet stating that the " Claim 's department '' said they were still not going to remove the late posting from the credit agencies because it stands and there was no reason to move it.
/I asked XXXX to file a complaint with Nelnet . On XX/XX/XXXX, I received an email from XXXX XXXX that they were going to close my case because basically none of the information I provided was good. She never called me back to discuss and nothing was removed from my credit. If the others were in forebearance, this one should be there as well.
My son was attending XXXX XXXX University, then that same year attended XXXX in XX/XX/XXXX in which Nelnet was also aware of because they had the paperwork in hand. XXXX closed and so now Nelnet is unable to verify my son 's attendance at the school, which is not an excuse for them not to remove the 90 day late pay.
I have provided all verification to Nelnet and I have done nothing wrong but always keep them informed of my finances. I have multiple loans with Nelnet and they flagged the others in forebearance except this one that was left out by mistake and now I am suffering credit wise because of Nelnet. I applied for a mortgage loan and do not qualify for it because of this one credit issue that has declined my credit score. All they have to do is remove it and I am assuming they will not because then it will admit to their mistake. This is why I am filing this complaint against Nelnet and all I am asking is for them to remove the late posting to the 3 credit agencies.
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| 10/22/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I graduated in XXXX with a XXXX 's in XXXX XXXX from XXXX University in XXXX. I got my XXXX degree from XXXX XXXX in XXXX Iowa.I left graduate school with just over XXXX XXXX in loans, with an interest rate of 7.63 percent. I have worked for non - profit organizations throughout my career XXXX - current.
My loans were initially consolidated at the 7.63 percent interest rate. At the start of my career my loans were in deferment because I was making XXXX dollars an hour and could not afford the XXXX dollar plus payment. As such, I inquired multiple times about the public loan forgiveness program program. I was repeatedly told that I did not qualify for the program despite working in for XXXX XXXX XXXX and being a XXXX XXXX XXXX.
Over the past 8 years I have consistently made payments to NelNet on the income based program. I was married for 7 of the 8 years and in a two income household paying XXXX dollars a month. I had a divorce last XX/XX/XXXX, and am now supporting my XXXX children on a single income. When I reapplied for the IBR program XXXX XXXX, my payment jumped to XXXX plus dollars. I did get a raise and had to start working more hours post divorce. This money, over XXXX , was taken out of my account and I was not aware the amount was set at that rate. Nelnet stated they communicated with my via my inbox on the Nelnet website, I did not get the communication.
Subsequently, I placed the loan in deferment and was told by Nelnet that if I re consolidated the loan I would be eligible for the Public Loan Forgiveness Program, but would LOSE ALL THE TIME I HAD PAID IN!! I had inquired MULTIPLE TIMES OVER THE PERIOD I PAID TO NELNET ( 7 years ) ABOUT CONSOLIDATING AND APPLYING FOR PUBLIC LOAN FORGIVENESS PRIOR TO THIS EVENT!! I was repeatedly told I was not eligible.
My IBR application to the department of education ( XX/XX/XXXX ) for PLF did not qualify due to errors on the form made by my employer. I submitted the application today,XXXX, and I called the US department of Education about the decline letter ( XX/XX/XXXX ). I also asked about why now I was able to consolidate my loan and apply, when I should have been able to do this when I got out of XXXX XXXX or at the very least over the past 7/8 years. I believe the Department of Education employee number was XXXX - This person shared that initially, XXXX, I was not eligible because the type of loan ; however, she informed by that the regulations were changed about the type of loan I had and that I actually HAD BEEN eligible to re consolidate and apply for PLF.
Aside from the egregious misinformation given by Nelnet, My loans are now XXXX XXXX dollars with an interest rate of 7.63 percent and I CAN NOT PAY even the interest on the loan and continue to have a home with a mortgage and all the other bills that caring for a family requires. I was told by Nelnet that the federal government sets income guidelines at the poverty limit for people holding student loans. While this may be the case, I would be held to that standard without being afforded the other benefits of living at the poverty line : federally funded health care, food stamps, public house, childcare assistance.
In addition, over this most recent time of reapplication for IBF, each time I would call Nelnet about my payment I was given different information as to what was needed and the criteria used for setting IBR.
In sum, My current student debt is XXXX $ the interest is 7.63 percent. I am a XXXX XXXX XXXX working two jobs and I am not able to manage this debt. Had I been given the correct information by my loan servicer, Nelnet, 8 years ago I would be nearing the end of the repayment under the Public Loan forgiveness program. I am entering another period of having to apply for income based program and am sure I will have to place the loan in deferment while a reasonable payment is set, at this point I do not know what to do about the loan and need assistance. I was not given accurate information to make appropriate financial decisions and these loans are and will impact my day to day life for the duration of my life.
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| 03/23/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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When I graduated from XXXX school in XX/XX/XXXX, my financial aid counselor told me I owed XXXX XXXX Well it seems that they made a mistake when Nelnet started sending me correspondence in XXXX saying I had XXXX worth of debt. I called Nelnet immediately to ask about repayment options and they said it was too soon to begin repayment that the loans were in grace. Unfortunately, I failed my first XXXX exam and could not work for 3 months, waiting to take the second exam in XX/XX/XXXX. I received the bill and called to ask about my options, I was advised to apply for repaye and I applied. A few months passed and I started working and again noticed my balance had risen to nearly 300k, when I called to inquire, they said I was not qualified for repaye bc I had undergraduate loans outstanding ( then why was I advised to go to REPAYE in the first place? ), but could apply for IBR, and since " a change had been made '' to my account the interest recapitalized. I was told IBR payments would be about {$460.00} dollars a month based on my income and that the balance would be forgiven after 25 years and given instructions on how to apply. Again, I received a huge bill a few weeks later, and a confusing email saying my balance was XXXX. I called to find out what was happening and was told my IBR would be around 500 $ month and told I needed different criteria to apply and that after 25 years the amount would be forgiven. In this time frame, I had been told so many different things that I went into action doing all the research I could. At this time I found out, I could have consolidated my loans and was never informed of this option, even though every time I called them, I was usually crying by the end of the call and asked what other options there were or if there was anything I could do to improve my situation. I complained about the interest recapitalizing and they said that it wasn't bc I didn't qualify for repaye, but it was because the loan came out of grace that it had gone up XXXX XXXX in a matter of months. There was nothing I could do to avoid the grace period or the leaving the grace period, so that was just the breaks. Doing more research, I also came to find out that the forgiven amount will be taxed! So I called them again today and brought this to their attention and they said, yes that's true. So in my case, the principle could climb to well past a XXXX dollars and I would end up paying hundreds of thousands on the forgiven amount. They also said yes that's true. I also explained I did not have the paystubs they wanted for IBR and asked if there was another way to show proof of income for IBR. I also noticed that my due date had been pushed back several months again. I was told I was given administrative forbearance and that the principle would not recapitalize, but that the interest would continue to accrue. I asked again how much my IBR payments would be and was told $ XXXX. I asked how much I would need to pay to just keep the balance at XXXX for the next 25 years and was told I would need to pay XXXX/mo. I am a XXXX XXXX and earn about XXXX before taxes and am at the end of my rope. I spend all day trying to figure out the best plan and all the information is so confusing. It feels like I am uninformed gambler playing Russian Roulette. Some people say I should pay the minimum IBR and try to create some savings for myself since I have none at XXXX years of age. However, if I do that, I will owe the IRS hundreds of thousands on a huge balance in 25 years. Some people say I should refinance, but if I do that and the laws change or I finally score that public service job, I will be on the hook for the rest of my life for the XXXX and not qualify for forgiveness. I need any kind of help possible. I thought I was making my life better by continuing my education, but I actually made it worse and feel like an indentured servant. I also do not understand why they tell me a different IBR amount and different criteria every time I call them. Many of the health care forgiveness scholarships include nurses and doctors but not XXXX. Please help!
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| 06/14/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Dear CFPB - I have had a consolidated student loan that was consolidated XX/XX/XXXX that I have paid regularly, with some periods of deferment, to Direct Loan Servicing Center online 's bill pay until I got the email below in XX/XX/XXXX. They were my original loan servicer when I consolidated. The original loan amount was {$20000.00} and consolidate in XX/XX/XXXX.
Nelnet was to TRANSFER ( this is clearly indicated in correspondance ) the loan balance. After wondering why my balance has yet to reduce at all in the 20 years I've been repaying this, Nelnet is claiming I signed up for a consolidation, not a transfer, and my loan, after nearly 14 years of repayment to the original service has been reset.
According to Nelnet 's amortization, I will now be XXXX years old and repay them {$48000.00} dollars. This is after paying over {$20000.00} to XXXX XXXX XXXX XXXX from XX/XX/XXXX - XX/XX/XXXX. This company is no longer in business, and nowhere in the entire universe does proof of these prior payments to XXXX XXXX exist as I paid them through the company 's website payment portal.
So in summary, I will spend my entire working life and roughly {$80000.00} on student loan that was originally less than {$20000.00} unless someone can help me.
On top of this, the interest charged on my deferments from XXXX XXXX XXXX XXXX is now considered principal to Nelnet and they have the audacity to charge interest on the interest accrued during deferments.
I have called Nelnet and requested my consolidation application as guaranteed by law with no response.
I have contacted the Office of Ombudsman for Federal Student Loans for help only to be told this is normal and I should pay them whatever they want no matter how usurious this seems to me.
In the past five years alone, I have paid Nelnet {$12000.00} ( roughly 60 % of the original loan amount that was initiated nearly 20 years ago ). Less than {$2000.00} of these payments have gone to the principal.
This is completely unreasonable, and honestly, I find it hard to believe this is legal at all.
I am hoping you can help because I am running out of options here other than the obvious which overpay for my loan by tens of thousands of dollars.
Original email begins here : Dear Borrower, This e-mail is to inform you that your Direct Loan, with the XXXX XXXX XXXX XXXX, has been transferred to Nelnet. As the number of XXXX XXXX continues to grow, Federal Student Aid has expanded their federal loan servicers to provide additional servicing capacity for the Title IV loans owned by the U.S. Department of Education. This will ensure an efficient and effective multi-servicer, borrower-centric approach to servicing. Please note that it may take up to 10 days before your new servicer has completely loaded your information to their system. Also, please be aware that if you are a borrower that was on the XXXX XXXX XXXX XXXX 's Kwikpay auto debit program, that this information will be sent to your new servicer. You will shortly be receiving correspondence from your new servicer related to the transfer of your Direct Loan. This will confirm that the new servicer has completed the transfer of your loan at which time you may contact Nelnet by calling XXXX. This is available 24 hours a day 7 days a week. You can also visit their website at www.nelnet.com. Please note that the Department of Education 's servicers may use websites that do not have a .gov domain.
Effective immediately, please submit any required payments to Nelnet. Make your check or money order payable to Nelnet and mail to : U.S. Department of Education XXXX XXXX XXXX XXXX, GA XXXX If you pay your student loan electronically through your bank or use another method such as an independent bill payer servicer, please advise them of the new payment address above. This will ensure your payments get sent to your new servicer on time.
The XXXX XXXX XXXX XXXX will forward any unprocessed applications, such as deferments and forbearances, to Nelnet for processing along with any payments you may have submitted.
Sincerely, XXXX XXXX XXXX XXXX
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| 08/22/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
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On XXXX XXXX, XXXX, I received a call regarding my student loans by a company called XXXX XXXX XXXX. The salesperson stated that the company provided services for relieving student loan debt, providing an income-based driven repayment plan, and could consolidate my federal student loans through the Department of Education. The salesperson made it sound like there was no other way to do this except for going through a company just like XXXX XXXX XXXX to do it for me. It was not clear that the company did not have a relationship with the DOE, and they continued selling the service by calculating my monthly payment and quoting an interest rate. I signed up. They sent me forms to fill out ( assuming they were power of attorney ) and requested my XXXX ID and Social Security number. I emailed the forms back. In the mean time, I was thinking that I could save money by having someone else contact the DOE for me and situate my repayment options, until they stated that for the services, they needed a fee payment of nearly {$700.00} which could be broken up into XXXX payments, or I could save by paying {$590.00} that moment. The guy on the phone XXXX XXXX XXXX, stated that " usually customers will put the amount on their credit card instead of a monthly payment ''. So I did. After getting off of the phone with XXXX, I looked up the company and found that people were calling the company a scam, and that there were ways of doing this on my own where I did not need a third party assist. I emailed XXXX XXXX XXXX the next day XXXX XXXX XXXX ) and requested to have my {$590.00} refunded back onto my credit card and let them know that I would not be needing their services. However, I received an email back later the same day that stated verbatim, " Please understand that it is imperative that you speak with a case XXXX in order to file an official report and/or to request your enrollment agreement contract to be void in null. Please leave your best available phone number, and available time to reach you, or you may contact us at the numbers listed below. We look forward in resolving this matter in a timely manor. '' Based on the instructions, I called the number from the e-mail and requested a refund. The case XXXX I spoke with stated that they would put in a refund request with the cancellations department, but because it was late in the day and the weekend was coming up, that it may not be processed until the following Monday. I told the case XXXX that it would be fine, as long as I got my money back and my account was canceled. A few weeks later, I received my credit card statement and saw that the {$590.00} had still been charged. I immediately called XXXX XXXX XXXX again, and none of the reps I spoke with had any record that a cancellation request had been submitted. I was also told that they would need a XXXX to approve of the request, and that the XXXX would not be back to the office for a few days. I waited, and called back a few days later. Still no record of my calls, nor the cancellation request. The policy sent back to me once I signed the documentation clearly states : " XXXX. XXXX XXXX. The XXXX cancellation policy is designed to exceed state law requirements ( for the Clients protection ) and be easy to understand : If you are unhappy or dissatisfied at any time prior to receiving your completed application documents ( the services you are purchasing from the Company ) then simply send a letter, email or facsimile to the Company requesting a refund and cancelling. Once Company completes its document preparation services and sends documents to the Client, Client shall not be entitled to a refund unless subject to above guarantee or if Client requests such cancellation within their state statutory cancellation right. If at any time you have questions, please do not hesitate to call or write to us directly. " Also, I have not seen any paperwork sent from them in regards to servicing my student loans as promised. My loans have not been consolidated, and I received a notice from my current servicer that my first loan payment will be in XXXX.
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| 11/02/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Please be advised this is a copy, and paste of one of the emails sent to Nelnet.
My name is XXXX XXXX. I officially feel at this point my civil rights are being violated. Since XX/XX/XXXX I have been trying to rectify a issue with the department of education, and the department of education/nelnet. Every time I try to get the issue fixed, and I have made over 30 attempts to do so, I just get blown off.
After a divorce, I made efforts to better myself, and the lives of my XXXX children that I have sole custody of. In late XX/XX/XXXX loans that I was told where in deferment where evidently not!! I was not made aware that the loans where defaulted, I was not made aware that a outside servicing company was dealing with them.
In XX/XX/XXXX, upon filing my federal income tax, all the money was torn from my hands by the department of education, stating the loans where in default. As if this was not bad enough, they still had remaining balances. I worked with nelnet, whom I was told was the service representatives, and I reinstated the loans.
I was then told that since the loans where reinstated, and that there was a discrepancy in the servicing that my credit would be updated. I was not even aware that it was reported to my credit, so that was another blow! After speaking to them, I went online, and I checked all 3 of my reports. I was beyond shocked to find out not only was nelnet reporting defaulted loans, the us department of education was reporting duplication on the loans. This is showing now 6 defaulted student loans on my credit profile.
I have disputed this with the credit reporting agencies on numerous occasions, and all yall have done is verify the defaults are accurate. They are not! I have also on numerous occasions done the same with nelnet, to no avail. I am being penalized 6 times on my credit, for 2 loans, that are almost paid in full.
Please see attached showing the multitude of accounts, and my position. This is a clear violation of my rights, and it is doing financial damage to my, and my XXXX children.
FOLLOW UP COPY, AND PASTE ALL INFORMATION PERTAINING TO THE REPORTING.
Please be advised as of XXXX XXXX central standard time today, I will be filing suit suit for civil rights violations. Based on my numerous conversations with Nelnet, and the factors surrounding my report I feel that it is my only option at this time. Nelnet has negated fixing their misrepresentation on my credit profile, obtained my credit illegally, has caused defamation, has violated multiple clauses of the fair credit reporting act, discrimination, harassment, and a multitude of violations/infractions.
Below it shows the 35 % decrease on my credit report due directly to Nelnet. Without the infractions present my score, and history would be significantly higher. This is also now causing me a serious financial hardship, that Nelnet is the direct cause. The fair credit reporting act prohibits duplication reporting on same items. It also prohibits 2 separate entities from reporting the same line items. This act is violated on numerous occasions, with Nelnet going as far as verifying to the major credit reporting agencies that the information is true, and accurate. Basically they are verifying misrepresentations, as factual.
I ask that this gets corrected today, to spare me the expense of filing a suit. It will not help my financial situation to have waste more money. This is being sent to all major parties, so there is a record, and a paper trail. Upon speaking to XXXX yesterday the person that stated they where in charge of my complaint I was informed that they will not correct, or remove as requested. They will leave the illegal, immoral, fraudulent, discriminatory information in place. I feel that giving this 2 years, and over 60 attempts I can more forward with my moral compass intact.
Also please see below the damage to my credit, the primary FCRA violation. The duplicate reporting, is the second major violation. Nelnet over reported on the department of education. There line was a secondary add, for the same debt.
XXXX XXXX XXXX
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| 11/05/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
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Web |
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In XX/XX/XXXX Firstmark reported 90 days of missed payments for a student loan that was transferred to them in XX/XX/XXXX from XXXX XXXX. Firstmark Services initiated repayment status of this loan in XX/XX/XXXX however I did not receive notice of this until I started getting phone calls on XX/XX/XXXX at which point the payments were already 90 days overdue for a balance of {$300.00}. I discussed with Firstmark that I had not received any of their paper mail correspondence and had not received any phone calls or electronic communication until this point, so I had no way of knowing this change in status. I also explained that since I completed my degree in XX/XX/XXXX I should still be in a 6 month grace period until XX/XX/XXXX. I was told varying conflicting information from Firstmark representatives such as I had gaps in my enrollment ( no rep could consistently tell me when the gap was ) and that the 6 month grace period had been used prior to XX/XX/XXXX. They instructed me to contact the XXXX XXXX XXXX to verify my enrollment history and in the meantime I was placed in Return to Grace status on XX/XX/XXXX and told I did not need to worry about the payments or any adverse credit actions. I also provided Firstmark with documentation of my other private loans that were in the 6 month deferment status post degree completion to confirm that other lenders had not reported usage of this deferment status prior to XX/XX/XXXX. After the XXXX XXXX XXXX confirmed there were no gaps in my enrollment Firstmark changed their reasoning of why I was ineligible for 6 month deferment stating it was related to the terms of my loan and unrelated to my enrollment status.
Had I had knowledge of and then failed to pay the balance then I would agree with their action of reporting to the credit bureau however, that is not the case. I am disputing their negative reporting on the basis that it is impossible for a borrower to pay a bill they never received and even more impossible for them to pay it on time. In addition to not receiving the bill I was never notified of the change in loan status and was under the impression I was still in my 6 month grace period that would have initiated upon graduation in XX/XX/XXXX. Firstmark is acting unfairly by reporting late payments despite their knowledge that I did not receive their correspondence and consistently has tried to create loop holes to justify their actions. As a lender they have the responsibility to provide me with accurate and timely information about my loan however every time I call I am told conflicting information regarding this 6 month grace period. When I request documentation of the information they are referencing they can't provide it. My current address has been listed on my Credit Report since XXXX as well as the mailing address I gave them for billing both which Firstmark would have had access to when they ran my credit report in XX/XX/XXXX. Instead they billed an old address from XXXX and made no other efforts to contact me until XXXX. I also have call logs to confirm Firstmark did not call prior to when the bill was already 120 days past due. This company didn't even give me the courtesy of calling me during the time frame when I could have made the payments and prevented negative credit history marks. Even if XXXX XXXX did not pass along that updated information at the time the loan was transferred in XX/XX/XXXX Firstmark made no efforts to verify the address they were billing or make sure it was up to date based on the records and Credit report they had available. For all I know those letters could have ended up at the North pole with Santa. To have my credit affected by a company who knows I did not receive their bills is unfair and frankly unethical. This loan company if nothing else has lost their ability to treat humans as humans and refuses to admit when they make mistakes even at the expense of their customers. If knowingly sending bills to the wrong address and then consistently changing your story about it, is the " best '' a company can do then they shouldn't be a company.
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| 12/23/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
Servicemember |
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This is my second complaint. My first is XXXX. I did receive the Firstmarks response, and they did not deliver the documents needed. They wrote on their response that they did, but they absolutely did not. I AM STILL WAITING FOR THE THIRD PROMISSORY NOTE, THAT THEY HAVE BEEN WITHHOLDING SINCE XXXX. Refer back to the feedback I have left on my most recent complaint mentioned above. I listed the exact promissory note needed. Original Complaint. RE : REQUESTING COPIES OF PROMISSORY NOTES FOR THE XXXX XXXX TO PAY FOR MY STUDENT LOANS TROUBLE OBTAINING COPIES OF MY PROMISSORY NOTES I obtained a private student loan from XXXX XXXX to attend college. XXXX XXXX left the student loans market and sold its student debt loans to Firstmark Services. I joined the XXXX XXXX. The XXXX XXXX requested my loan information, copies of my promissory notes. For the purpose that the XXXX XXXX would pay for my student loan debt. I began calling Firstmark Services in XXXX and continued calling till XXXX of 2021 requesting copies of my promissory notes. I received no answer from Firstmark Services during those months nor any copies of my three promissory notes. In XXXX of this year, I had to get in contact with the XXXX XXXX XXXX XXXX to assist me in getting copies of my promissory notes. With the clinics assistance, I sent Firstmark Services several formal letters requesting for copies of all three of my promissory notes starting in XXXX. I sent Firstmark Services a formal letter requesting for copies of my three promissory notes on XX/XX/2021. Firstmark Services emailed me on XXXX of XXXX explaining to me that on the XXXX, copies of my master promissory notes were sent to my mailing address on file. On XX/XX/XXXX, Firstmark Services sent me only two out of the three copies of my promissory notes. I again emailed Firstmark Services requesting a copy of the third promissory note that was not sent. Firstmark Services then emailed me a copy of one of the promissory notes that they had already sent on XX/XX/XXXX. On XX/XX/XXXX, I sent Firstmark Services again another formal letter requesting a copy of my third missing promissory note. On XX/XX/XXXX, I again sent another formal letter to Firstmark Services requesting a copy of my third promissory note. Firstmark Services then sent me a excel sheet of my student debt. On the XXXX of XXXX, I called Firstmark Services and a representative from Firstmark Services said that the third copy of the promissory note that I have been requesting is not in the Firstmark system. The representative further said, I do not know why they sent you the excel sheet of your student debt, when that is not what you requested. You requested a copy of the third and final promissory note. For ten months, Firstmark Services has been completely unresponsive for my very simple request to obtain copies of my promissory notes to give to the XXXX XXXX. I lost ten months of time that the XXXX XXXX would have paid for my student debt. During all of this, I am paying for all my student loans out of pocket. Add to all of this, originally my student loan payments were {$420.00}. Now my payments are {$620.00} a month. During all of this, my payments went up and lost time that the XXXX XXXX could have been paying for my student loans. Moreover, Firstmark Services does not have a copy of my third and missing promissory note. Firstmark Services not giving me a copy of my third promissory note has caused me such financial hardship and distress. I have paid close to {$3000.00} on a loan that I can not even get a copy of. Further, the interest was originally 3 % and now it is 11 %. I am paying for a loan that does not exist on file and this has caused me tremendous financial hardship. This also has caused financial hardship on my family because my father was a cosigner on these loans. I am being held hostage to pay for a loan that is not even in Firstmark Services system because if I dont pay my credit will be hurt. Because of Firstmark Services not sending me the third promissory note, I have missed out on 15 % of my loan being paid.
|
| 11/23/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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My complaint is regarding my Student Loan Servicer Nelnet. I have attempted multiple times by contacting the Nelnet customer service, the XXXX complaint line and The XXXX XXXX all with no resolve. Nelnet continues to be unable to provide answers to my inquiries regarding my student loan accounts. Also when attempted, Nelnets answers contain contradictory information or unsatisfactory explanations. I feel my rights as a consumer have been violated as well as I have endured unnecessary stress to my self and thus my family members.
Most recently, during my annual recertification of IRB plan, I became aware of the interest forgiveness available in the REPAYE that was not available in the PAYE while speaking with a Nelnet representative. The Nelnet representative ensured me that there would not be a problem for me to make a change to the request to REPAYE. I sent in the PAYE application on XX/XX/XXXX and also spoke with a Nelnet representative the same day who corrected my application over the phone and emailed me the updated version with the request to change to the REPAYE. This application was signed and then faxed on XX/XX/XXXX with my two most recent paystubs to verify my income. I received information from Nelnet that my payment had been calculated to {$140.00} month.
After careful attention to my account, it became clear to me that Nelnet had made a mistake by processing the application request for PAYE instead of REPAYE. I made 3 monthly payments of approximately {$140.00} or more by the date provided on the monthly statement mailed to me via US Postal mail by Nelnet during the dates XX/XX/XXXX-XX/XX/XXXX.
I began receiving emails from Nelnet in XX/XX/XXXX stating my account was behind and late although I had made payments on time per the billing statements I received from Nelnet. I contacted the XXXX compliant line and initiated a case, as Nelnet would not address my concerns. In their attempt to correct their mistake while processing my REPAYE application my payment increased to ~165.00 $ month per a Nelnet representative.
I do not wish for my account to be considered late when I am paying the amount billed to me. I have continued to ask for someone to explain to me how my payment increased when both the PAYE and REPAYE are IRB plans. During this three month process when I expressed concerns to Nelnet forbearance was offered to me as a solution and I feel this offer is completely inappropriate considering the interest that I would accrue while bearing their mistake of incorrectly processing my application. Incorrectly processed, despite my clear communication with their representatives both during and after the process.
In previous years when processing my IRB application with Nelnet I accepted their offers of forbearance, as I was not as knowledge at those moments in time. In the year of XX/XX/XXXX, I was forced into forbearance as my application was not accepted as it was processed as blank & incomplete per Nelnet. This again was an error of Nelnet, pure negligence and poor customer service. I called and spoke with multiple customer service representatives trying to explain that the reason page number 3 was blank and therefore incomplete per Nelnet. This was due to none of those questions on page 3 required my attention or applied to my situation. The application was sent in 3 times with an ~ 2 month forced forbearance as I could not make the minimum monthly payment towards my loans while not in an IRB plan.
Again, if my application was processed efficiently and/or my concerns taken more seriously forbearance most likely would have been avoided and the additional interest accrued toward my principal also avoided.
I take my credit score and financial obligations seriously. Nelnet has demonstrated multiple times that they do not wish to provide adequate answers to my inquiries, nor timely and efficient processing of applications, consistent and courteous customer service and to maintain the consumer bill of rights to those who are auto assigned to their entity as student loans serving company.
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| 09/24/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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On Friday XX/XX/XXXX I requested forms my mortgage lenders requested. There were 3 documents multiple pages each. All sent as requested by XX/XX/XXXX. Less than 3 business days later. Fast forward to XXXX. One of the documents The income driven repayment history had expired recertification dates and the lender needed updated forms. The form expired XX/XX/XXXX and XX/XX/XXXX at XXXX est was the time of the first request. I did a three way call with my lender. She explained what she needed the gentleman acted as if he knew what we needed but clearly didnt. The request was to email the forms. That day only two hours later I had the wrong form sent to me. I called and requested the form again XX/XX/XXXX XXXX XXXX EST this time explaining more in detail what I needed. Next morning XX/XX/XXXX I had the email from them this time with no form attachment to it. Called again that night telling them there was no attachment and was told they would resend the form that night. I never received the form. Called again on Friday XX/XX/XXXX at XXXX EST. Requested the form again after having to argue with him that the form I needed did in fact exist and that it was previously sent to me I just needed the updated version. He argued that I didnt need that form but I insisted he just put in the request to have it EMAILED to me. He told me like everyone else it would take 2-4 business days. They had been quick with previous emails so I wasnt worried at this point. By Tuesday XX/XX/XXXX when I had not received the forms I called again and was told by another agent that the gentleman I spoke to on the XXXX only put the request in for mail even though he had documented that I had requested EMAIL and that the request had been closed. She put it yet another request and I was told yet again 2-4 business days but it would likely before the end of the day because they had a light work load. At this point Im getting concerned about my request getting cancelled again so I continue to check in periodically throughout the day that the request is still in. Multiple times being told it should be in my email by the end of the day it is now Thursday XX/XX/XXXX I called multiple times starting at XXXX XXXX. I was told by an agent that the request put in on the XXXX was not submitted correctly and that should would put in an urgent request that I should have it by the end of the day and when I called multiple times that day was told very obvious lies I spoke with a supervisor at XXXX Est who told me that my request was expedited and someone was working on it as we spoke I would have it by XXXX EST. But she sounded annoyed. I called again at XXXX XXXX EST and was told by a completely different supervisor that it would have to be tomorrow and tells me that they actually sent it to me on the XX/XX/XXXX via email and all but told me it wasnt their fault I didnt receive it even though I have had no other issues receiving the other wrong documents via email. Tomorrow they will tell me Ill probably get it Monday. And Im fed up! I was supposed to be closing XX/XX/XXXX at the earliest and XXXX at the latest. My lenders needed these documents yesterday for me to be able to close at the last date and not lose my deposit. I have been patient, I have been courteous and am now irate. Because now there is no chance I will be able to close because I needed one simple document from Nelnet. First these are documents that are legally mine. I have a right to them. They should be accessible on my online account. They are not. I should not have to rely on improperly trained and blatantly incompetent employees to get me forms I have a legal right to! I have been brushed off by these employees and felt no urgency to fix the mistakes they made. Not only that but I have been made to feel helpless and even crazy like I am in a bad relationship. Each time they made a mistake and the clock started over and I called to check on the status I would get attitude that I didnt wait the full 2-4 days even though its well past the initial request. Nelnet needs to do better.
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| 11/06/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/XXXX I noticed that four payments and part of a fifth payment were strictly applied to interest. I have been consistently paying on this loan, one loan number XXXX XXXX, and normally interest payments are {$50.00}. My minimum payment is {$250.00}. and i normally pay XXXX {$400.00}. on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX I paid {$400.00}, {$450.00}, {$400.00}, {$400.00}, {$600.00} respectively. All but {$180.00} was applied to interest. Loan details include one account when I login to the website, Nelnet.com, when I select the account number it populates Group AA total loan amount and then has loan 1 and loan 2 with a breakdown of the individual balances. all other information is the same. The interest rate listed in all areas is the same rate. I have emailed and called the company with the below being the last exchange From : XXXX XXXX XXXX Date : XX/XX/XXXX at XXXX XXXX CST To : XXXX Subject : Re : Nelnet-Encrypted- Message ( Correspondence Request ) Why did this payment allocation change dispute neither loan being paid in full? I would like a payment history and loan balance history provided that details the accumulated interest and what determined the reallocation of interest payments. Both loans have the same interest rate so your explanation below does not explain this.
Sent from my XXXX On XX/XX/XXXX, at XXXX XXXX, XXXX wrote : Account Number : XXXX Dear XXXX XXXX, Thank you for contacting Nelnet Attached is a copy of the document you requested.
If you have signed up for auto debit and have set up an alternative payment amount ( you are paying more than the minimum monthly payment amount ), your payment will be applied as follows : Paying More Than Your Current Amount Due : Unless you direct your payment to an individual loan or group, the standard allocation method is as follows. After your current amount due is paid, payments are allocated across loans in repayment status starting with the highest interest rate. Once the loans in repayment status with the highest interest rate are paid in full, any remaining payment amount will be allocated across the loans with the next highest interest rate. If two or more loans in repayment status have the same highest interest rate, the payment will be allocated first to the unsubsidized loans and then to the subsidized loans, in proportion to each loans regular monthly payment amount.
When you pay more than your current amount due, your due date on loan groups in repayment status will advance by one month each time you satisfy the regular monthly payment amount for that group. Your monthly billing statement will show {$0.00} due for that loan group.
Since your excess payment will continue to be applied to the loan group starting with the highest interest rate, you will continue to have an amount due for loan groups with lower interest rates.
You have the option to request that we not advance your due date when you pay more than your current amount due.
If you want your excess payment to continue to advance the due date of all of your loan groups in repayment status, you can direct your excess payments to all loan groups in repayment status, instead of targeting the loan group ( s ) with the highest interest rate, as a one-time or recurring special payment instruction. This will help keep the due dates for all loan groups aligned.
If you would like to have standing special payment instructions applied to your account please email us at XXXX. Make sure to specify if you would like to keep your due date from advancing with an overpayment, and whether you would like to have overpayments applied to a specific loan or group.
Were here for you when you need us. If you have any questions, please call us at XXXX or visit Nelnet.com.
I requested the TILA and opening account disclosures on XX/XX/XXXX but they were not provided. The online statements and account summary is not clear and conscious and this has absolutely resulted in consumer harm.
Thank you for your attention to this matter.
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| 07/27/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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I was in an XXXX relationship and had my life threatened and that of my mother if I reported his financial abuse ( amongst other things ) of my accounts. Once I was able to break free of the individual, whom has countless public domestic XXXX arrest records with me, I filed a police report and contacted all of the organizations that he stole credit cards to, and opened accounts in my name without my authorization and/or knowledge. I would randomly get pieces of mail prior to his ability to pick them out before me about accounts or credit lines I " applied '' for. XXXX XXXX XXXX being the only one left that refuses to stop reporting to XXXX I have disputed with the credit bureaus and XXXX keeps deleting and replacing. Account status Charge off {$5300.00} written off. {$5300.00} Past Due. XX/XX/XXXX : Deleted. XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, all state " This item was removed from your credit report '' XX/XX/XXXX " updated '' in other words put back, again. XX/XX/XXXX " unavailable online '' Date generated : XX/XX/XXXX ; XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX " This item was removed from your credit report '' NO DATE " Remains '' XX/XX/XXXX " remains ''. XX/XX/XXXX " Remains. They have continuously removed and added this account to my file for years at this point. I have reported the account with the FTC, Given the thief 's information, filed police report, and disputed with XXXX and the credit bureaus, I have hired credit repair companies to dispute on my behalf. They refuse to remove this account which was obtained under the theft of my identity. At least they refuse to remove without putting it back two weeks later.
The department of education had me rehabilitate my loans under the impression as long as I completed the rehabilitation process successfully ALL NEGATIVE REMARKS WOULD BE REMOVED. However, they simply paid off the original servicer in this case " Nelnet '' and opened with a new servicer in my case " XXXX XXXX '' and made a note on my Nelnet that the loans had been transferred, but not to whom .... So they didn't even imply the new loans with XXXX was a transfer, and that those loans were deferred. The kept all the late payments of " 120 days past due or more '' on all 14 accounts which remain on my report even after PAYING ALL DEBT IN FULL. No, not the transfer, I paid all my student loans off with money inherited by the death of my mother. I completed the rehabilitation, even went a step further and paid them off, and still they report " 180 days past due '' reported : XX/XX/XXXX {$3000.00} " current payment status XXXX days late '' " Transferred '' XX/XX/XXXX {$1700.00} " current payment status XXXX days late '' " Transferred '' XX/XX/XXXX {$3500.00} " current payment status XXXX days late '' " Transferred '' XX/XX/XXXX {$1000.00} " current payment status XXXX days late '' " Transferred '' XX/XX/XXXX {$4300.00} " current payment status XXXX days late '' " Transferred '' XX/XX/XXXX {$5000.00} " current payment status XXXX days late '' " Transferred '' XX/XX/XXXX {$1700.00} " current payment status XXXX days late '' " Transferred '' XX/XX/XXXX {$640.00} " current payment status XXXX days late '' " Transferred '' XX/XX/XXXX {$1800.00} " current payment status XXXX days late '' " Transferred '' XX/XX/XXXX {$4500.00} " current payment status XXXX days late '' " Transferred '' Nelnet claims they have nothing to do with the Department of Education and the agreement made between us. Even thought on my credit report it literally reads " DEPT OF ED / NELNET. They claim they don't have to remove anything nor are they going to. I honestly wouldn't have rehabilitated, I would have left it alone. I was under the impression doing the right thing, got returned by getting the right thing done back. I was literally swindled into repayment under terms and agreements, I kept my end of the bargain, however the department of education did not keep theirs.
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| 09/06/2023 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Bankruptcy
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Web |
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XXXX XXXX colleges push debt is time barred. I received less than XXXX and have received no refunds nor civil monetary remedies thus far.
XXXX I filed for Bankruptcy which discharged in XXXX. It's public record Firstmark Services received notice timely by Bankruptcy Court as to the Discharge. Firstmark didn't show up to Bankruptcy creditor 's meeting nor object to the discharge within the time prescribed by bankruptcy law. Even though debt was time barred, the Firstmark 's representation using Nelnet Servicing LLC continued filings in an adversary proceeding which should of concluded in XX/XX/XXXX. This is XXXX colleges pushed private debt of XXXX. Firstmark never timely closed down nor reported as Bankruptcy discharge on credit bureaus.
Initial Contact for collection activity after bankruptcy from Firstmark XX/XX/XXXX at XXXX in an email to one of my XXXX accounts. On XX/XX/XXXX I sent a debt validation request. Firstmark 's response included fraudulent documents which were never a part of my original note.
In the Bankruptcy Firstmark was represented by attorneys on public record. I sent a debt validation request on XX/XX/XXXX but the company has failed to show my legal obligation to pay the XXXX private XXXX College's-pushed debt. I fully dispute and do not agree to incur further debt nor agree with the company 's unconscionable terms. Furthermore, the company has now listed " Nelnet '' as lender (??? ). Also rather than closing down files respectfully like other companies do when in Bankruptcy, Firstmark actually added to the debt and requesting large monthly payment from me.
I have not signed a note to pay Nelnet. I have not received disbursement of the amount that Firstmark and associates want to collect from me. {$3600.00}. Furthermore, now Firstmark added enclosures that have nothing to do with it even fraudently attempting to change state. I'm sure that in XXXX there was no clause stating that debt would not discharge in bankruptcy, nor any clause of the company 's right to recover other fees and costs. Firstmark subjects and or associates have certainly tampered with documents. I can not verify the info Firstmark Sent me. Also apparently Firstmark and other associate subjects if any to a scheme have clearly used false misleading deceptive practices. For example, passing it around to attempt to avoid various discharges such as the earlier action of the Consumer Financial Protection Bureau to provide civil relief to harmed consumers. For example, a company conduent was mentioned but I have never received notice they were ever my servicer. The Firstmark company keeps changing stories. I never received notice of deragotory reporting when in XX/XX/XXXX Firstmark inaccurately had the XXXX colleges pushed private loan as in default and with a 30 payment at a t union credit. When I timely disputed ( in the past ) with that credit bureau the subject company and associates merely would verify. Then my XXXX XXXX account apparently was hacked for a while and I had to recreate. Now the company is misreporting in another credit bureau Importantly, I want to maintain all my consumer rights. It's only right that I receive civil monetary relief. I understand about statute of limitations. There are recent violations by the company. I've put in years of efforts seeking justice to no avail. I have received no refunds of payment I made nor for my time. There has been great suffering by myself and I have not received fair monetary remedy.
I've also endured cyber concerns believed to be associated with this company and it's representation. Today prior to submitting a complaint I had to reset my password with CFPB and have had to reset on other sites. I do not recall having filed a complaint on here. I have experienced much undue hardship and have suffered damages associated with my attendance at the XXXX colleges institution impacted directly during the pandemic. I believe the company also used overshadowing after I sent debt validation request. Please pardon any typos
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| 04/16/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
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On XXXX XX/XX/2020, in light of the recent CARES Act and the impact that it has on student loans, I checked my personal accounts and noticed an automatic withdrawal that occurred on XXXX XX/XX/XXXX. I contacted Great Lakes, the servicing company, since the Act went into effect on XXXX XX/XX/XXXX. They agreed that I did not have to make that payment and will refund the money. I then asked for verification that I would receive credit towards the Public Service Loan Forgiveness Program during the duration of the payment suspension. I was read a canned answer which indicated that it would count. Everything was great up until this point.
I had my account pulled up online while I was speaking with the representative on the phone. My account states [ y ] our loans are in forbearance. I asked if that was the proper categorization of my status since this was done automatically ( without my request ) and to ensure there would be no adverse effects on my account. I was told it was technically an administrative forbearance and everything would resume under income based repayment after the expiration of the CARES Act on XXXX XX/XX/XXXX. I then noticed that my account stated that my payments would resume in XX/XX/2020. So I asked what happens in XXXX and why I couldnt resume payments in XXXX. I expressed my concern that interest would be applied after XXXX XX/XX/XXXX, no payment would be collected during XXXX, and asked what effect this would have on eligible payments applied to the Public Service Loan Forgiveness Program. The representative put me on hold and came back several minutes later. She stated that unfortunately XXXX would not count as it takes their systems several weeks to take my loans out of the forbearance status and put them back into repayment status. So I was told that I could leave everything as is and resume payments in XX/XX/2020, or essentially forego the benefits of the CARES Act and continue to make payments as scheduled, although not required, throughout the next several months so the status would not change and I would not lose credit for XXXX. I asked why my payments couldnt just logically resume in XXXX and I was told it was not possible.
I get it, it is only one month. But, the impact of this in the aggregate provides great benefit and financial gain to the company in the long run. They have just added an additional month to all of their customers loan repayment terms. The Public Service Loan Forgiveness Program has now become 10 years and 1 month for anyone who has a loan assigned to Great Lakes.
I reached out to a friend of mine who has a different loan servicing company. His payments will resume in XXXX with no issue. It seems to be specifically attributed to Great Lakes.
This is only compounded by a very similar issue that I have had with Great Lakes, every single year. As a participant in the income based repayment plan, I am required to re-certify my income annually. Every year, I comply with the requirements and my payments are recalculated, however, the same issue occurs and a repayment month is skipped and not counted towards the Public Service Loan Forgiveness Program or anything else. I have asked to be allowed to make a payment during this skipped month and every year I am told it is not possible and that any payment would not count as a regular payment and would only be applied to the principle.
It all comes down to their systems, policies, and plan to drag everything out at the expense of the consumer. The 10 years that it should take to make the required amount of qualifying payments towards the Public Service Loan Forgiveness Program will now be extended an additional 10 months, plus the one month to recover from the CARES Act implementation of forbearance, for a total of 10 years and 11 months. This only benefits Great Lakes as interest accumulates, peoples incomes rise, and the term extends. I know I am only one person, however, the impact across all loans held by Great Lakes is huge.
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| 01/25/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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There are numerous account through Nelnet/Department of Education that are inaccurately reporting on my credit reports. The accounts have been listed long than the statue of limitations and are in good standing. These accounts have previously been removed and then have been added back to my report several times. This is negatively affecting my credit score and my ability to borrow to purchase a home. I am requesting that the accounts below be removed from my report immediately upon receipt of my request.
These are the accounts below that need to be removed due to violation of the fair credit reporting act.
To whom it may concern, This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found several items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.
Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611 ( a ) ( 5 ) ( A ) ( i ). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.
Under the FCRA 15 U.S.C. 1681i, all unverified accounts must be promptly deleted. Therefore, if you are unable to provide me with a copy of the verifiable proof that you have on file for each of the accounts listed below within 30 days of receipt of this letter then you must remove these accounts from my credit report.
Please provide me with a copy of an updated and corrected credit report showing these items removed, I demand the following accounts be properly verified or removed immediately.
Accounts : XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$9400.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$8400.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$7200.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$6000.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$5300.00} Good XXXX XXXX XXXX Last reported : XX/XX/XXXX + {$4700.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$4600.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$4500.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$4500.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$4300.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$3600.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$3500.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$3500.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$3100.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$3000.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$2200.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$2200.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$2000.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$1800.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$1500.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$1200.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$530.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$450.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX
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| 03/20/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I had been enrolled in Nelnet 's Income Based Repayment ( IBR ) plan since graduating XXXX school in XX/XX/XXXX. In XX/XX/XXXX I received a notification through their internal messaging system ( which is a hassle in and of itself ) that I needed to re-certify by XX/XX/XXXX. There was no mention of processing times anywhere in the letter. I called their help line to confirm the paperwork I needed to submit and was told that I qualified for Revised Pay As You Earn, which would cap my payments at a lower percent of my income. I submitted my application and a paystub XX/XX/XXXX and also posted duplicate documentation to their 'documents ' folder online. I called to make sure the documents had been received. I was then informed that by switching plans my interest would capitalize ; I was given the option of paying a minimum {$5.00} payment or {$240.00}. I said if the {$240.00} would be applied to my repayment plan, I would be happy to pay that as my XX/XX/XXXX payment, and consented to the payment over the phone which was withdrawn on XX/XX/XXXX. On XX/XX/XXXX I received notification that my loans had been put into deferment because Nelnet had been notified that I was a XXXX ( the same thing had happened in the fall and I had called to state that I wanted to continue making payment while I was getting a XXXX degree ). I called again to state that I wanted to continue making payments, but also to question how my loans could be put in deferment for XX/XX/XXXX if I had already paid {$240.00}. I was then informed that {$240.00} was purely an interest payment and did not count toward my repayment plan. I notified the representative that I had received contradictory information, but stated that due to my intent to pursue public service loan forgiveness, I did n't want to pay more than the minimum interest because my expectation was that my loans will be forgiven after 120 payments ( which I think should have been clear to the first person I spoke with ). She stated that she could refund me {$230.00}. Nelnet then called me on XX/XX/XXXX to state that they were unable to partially refund me, so they would refund {$240.00} and I would make a second payment of {$5.00}. During this process they placed my loans on administrative forbearance which apparently meant my paperwork went to the back of the queue. I was told that I would not be able to make a payment toward my repayment program in XXXX, but that my paperwork would be processed in time for my autodebit XX/XX/XXXX payment. I called approximately one week later to confirm everything was submitted correctly and was told my paperwork would be processed. On XX/XX/XXXX I was notified that my application was approved but that my first payment was not until XX/XX/XXXX. I called a representative again, and was told that despite filing my application XX/XX/XXXX, because Nelnet 's issues with processing and payment, the approval did not occur 30 days before XX/XX/XXXX so I would not be able to make a XX/XX/XXXX payment. I explained that the delays were not on my end and I was told Nelnet file an appeal. I called again this morning ( XX/XX/XXXX ) because I had received no notifications and was told there was not way to backdate, and that even if there had not been a payment issue, that Nelnet 's slow processing times would not have allowed my XX/XX/XXXX application to be processed in time to pay on XX/XX/XXXX. I feel that because of administrative delays, Nelnet has caused me to miss 2 months of payment which will ultimately cost me thousands of dollars as my income based repayments will increase considerably by the end of 10 years ( XXXX versus XXXX salary ). I have received incorrect information numerous times and have devoted hours of my life retelling this story and waiting on hold. Nelnet did not give appropriate information about their slow processing times to allow me to compensate, nor did they make any effort to expedite the process despite continuing errors.
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| 08/27/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am writing to submit a formal complaint against Firstmark Services, my current student loan servicer. This company is inept and dubious, refusing to return calls or provide any written guidance regarding my student loan. I believe they are engaged in unfair trade practices and are in breach of my original promissory note.
In XXXX, I consolidated my private XXXX student loans under a promissory note from XXXX XXXX XXXX, a copy of which I have. This note indicates that the interest rate is variable on a 3 month Libor rate plus 2.5 %, with reevaluation occurring every quarter. The note does not contain any limitation or restrictions on payment amount. The original payment amount was {$430.00} at 7.359 % on XX/XX/XXXX.
During the financial crisis of XXXX, interest rates declined significantly and my variable rate interest loan reflected this. Also during this time, my monthly payment declined to a low around {$260.00}. As economies recovered, the Libor rate also increased and my payments increased. In XX/XX/XXXX when Firstmark Services became my new loan servicer, my payment was {$290.00}.
In XX/XX/XXXX, my loan payment increased to the current payment of {$300.00}. This reflected a slow increase in the 3 month Libor rate over the years.
The 3 month Libor rate suffered a decline in mid-XXXX and at the start of the third quarter hovered close to XXXX. My loan was reviewed at the start of the third quarter ( XX/XX/XXXX ) and my interest rate was reduced to the current rate of 2.56 %. Unlike previous declines, my payment did not decrease.
I contacted Firstmark Services on four separate locations beginning on or around XX/XX/XXXX. Each time I contacted Firstmask, my question was why my payment had not decreased as it had done in the past. The first two times I contacted Firstmask, my question was escalated to a supervisor and I was promised a return call within 3 to 5 business days. I did not receive any calls.
My next call on XX/XX/XXXX, I was again escalated to a supervisor. This time I was told that my lender, XXXX XXXX ( subsequent lender ), did not allow for payments to decrease. I informed the supervisor that my promissory note did not include any limiting language regarding my payment and that I believed this to be a breach of the promissory note and unfair practices. The supervisory again promised a return call in 3 to 5 business days and also promised an emailed copy of my note in which she alleged I signed and stated that the payment would not decrease. To date, I have not received a call back nor an email.
My last attempt at resolving this was on XX/XX/XXXX. On that day I called Firstmark asking again about the status and again being told that my lender didnt allow for decreases in payments. I was again transferred to a supervisor who restated these terms. I again requested a copy of the rules they were reading from and was told I would receive an email. This time I asked for contact information for my lender, XXXX XXXX. The representative for Firstmark stated that there was no way to contact them and I would have to file an complaint through Firstmark and they would contact XXXX XXXX. I requested this be done on my behalf and, yes again, was promised a call and email within 3 to 5 days.
I have exhausted all attempts to resolve this issue with Firstmark Services. The company does not return calls or emails and refuses to disclose how my payment is being determined.
I have copies of all original paperwork signed and the history of my loan dictates that there is no restriction on my loan to decrease in payment. Firstmark Services is in direct breach of my promissory note and appears to be engaged in some type of deceptive trade practices.
I am requesting assistance in resolving this matter. I would like XXXX to produce the paperwork that restricts my loan from decreasing. I would also like an explanation as to, if such limitation exists, why my loan decreased years ago.
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| 12/26/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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I have recently submitted a complaint against ALL 3 credit bureaus for misuse and fraudulent activity of my credit/consumer report. According to the Truth in Lending Act ( TILA ), the agencies willingly committed/commits fraud daily and also misinformed me as the consumer and didn't make the agreement clear and conspicuous that I could opt out, it was portrayed as if I could only opt in. They have been unfair, impartial and lacks respect for my right to privacy and consent. IT WAS NEVER MADE CLEAR TO ME WHAT WAS GOING ON.
15 U.S. Code 1681- Congressional findings and statement of purpose 15 U.S. Code 1681 ( a ) ( 1 ) The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system.
15 U.S. Code 1681 ( a ) ( 4 ) There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy.
Title 15 CHAPTER 94 SUBCHAPTER II 6821 15 U.S. Code 6821 - Privacy protection for customer information of financial institutions 15 U.S. Code 6821 ( a ) Prohibition on obtaining customer information by false pretenses. It shall be a violation of this subchapter for any person to obtain or attempt to obtain, or cause to be disclosed or attempt to cause to be disclosed to any person, customer information of a financial institution relating to another person ( 1 ) by making a false, fictitious, or fraudulent statement or representation to an officer, employee, or agent of a financial institution.
( 2 ) by making a false, fictitious, or fraudulent statement or representation to a customer of a financial institution; or ( 3 ) by providing any document to an officer, employee, or agent of a financial institution, knowing that the document is forged, counterfeit, lost, or stolen, was fraudulently obtained, or contains a false, fictitious, or fraudulent statement or representation.
15 U.S. Code 6823 - Criminal penalty 15 U.S. Code 6823 ( a ) In general Whoever knowingly and intentionally violates, or knowingly and intentionally attempts to violate, section 6821 of this title shall be fined in accordance with title 18 or imprisoned for not more than 5 years, or both.
15 U.S. Code 6823 ( b ) Enhanced penalty for aggravated cases Whoever violates, or attempts to violate, section 6821 of this title while violating another law of the United States or as part of a pattern of any illegal activity involving more than {$100000.00} in a 12-month period shall be fined twice the amount provided in subsection ( b ) ( 3 ) or ( c ) ( 3 ) ( as the case may be ) of section 3571 of title 18, imprisoned for not more than 10 years, or both.
15 U.S. Code 6801 - Protection of nonpublic personal information ( a ) Privacy obligation policy. It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information.
( b ) Financial institutions safeguards In furtherance of the policy in subsection ( a ), each agency or authority described in section 6805 ( a ) of this title, other than the Bureau of Consumer Financial Protection, shall establish appropriate standards for the financial institutions subject to their jurisdiction relating to administrative, technical, and physical safeguards ( 1 ) to insure the security and confidentiality of customer records and information ; ( 2 ) to protect against any anticipated threats or hazards to the security or integrity of such records ; and ( 3 ) to protect against unauthorized access to or use of such records or information which could result in substantial harm or inconvenience to any customer.
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| 08/01/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
Servicemember |
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When my student loan was sold to Nelnet for servicing I was offered a lower incentive interest rate ( 4.125 % rather than 5.625 % ) for making the first 36 payments on time. I did and my interest rate was lowered in XXXX. In XXXX I began making large payments on my loan, roughly {$1000.00} per month. I was trying to pay down the principal and when I inquired to Nelnet as to the best way to do so, I was told to simply make the large payments. Because I was making large payments I would receive monthly statements from Nelnet indicating that I did not owe a monthly payment and that I was current through XX/XX/XXXX. I switched to a lower paying job in XXXX and did not make any payments. I continued to receive monthly statements until XX/XX/XXXX reflecting that I did not owe anything. I picked back up with payments in XX/XX/XXXX and received a letter that I had lost the incentive interest rate earned in XXXX and that my interest rate was being raised to 5.625 %. When I called XXXX to inquire as to why, I was told that my loan had been transferred, that XXXX had missed a payment and that it was an error. My interest rate was adjusted back down to 4.125 % for one month. In XX/XX/XXXX I received another letter stating that my interest rate was again raised. When I called Nelnet to again inquire as to why and was told that my payments were not on time. The first individual with whom I spoke stated that, although I did not owe Nelnet any money in XXXX and was sent statements reflecting as such, my interest rate was being raised because my payments were not on time in XXXX. When I asked to speak to that person 's supervisor I was told that I lost the incentive interest rate because I did not make payments in XXXX, even though Nelnet continually sent me statements that said I did not owe any money and that I did not owe a payment until XX/XX/XXXX. I asked to speak to that person 's supervisor, who then told me that I lost the incentive interest rate because my XX/XX/XXXX payment was due on XX/XX/XXXX and I'd made it on XX/XX/XXXX. I pulled up my online statement, which shows my XXXX payment on XX/XX/XXXX. I was then told that my payment was not 'on time ' because it was too early. It was explained that this was the case even though when the money was due ( XX/XX/XXXX ) it had already been paid on XX/XX/XXXX and I did not owe anything on the " due '' date. The Nelnet supervisor agreed that I was not ( and still am not ) delinquent on my payment and that I had never made a late payment. I asked where in writing I was notified that by making a payment too early, or making large payments throughout XXXX ( as Nelnet instructed me to do ) I would lose the lower interest rate. I was told that this is not in writing, but because it is an incentive Nelnet could simply raise my rate. The supervisor was looking further into the matter. Today I received another call from Nelnet and the individual with whom I spoke told me that I lost the incentive because my payment due XX/XX/XXXX was not paid until XX/XX/XXXX. This is now the third reason I have been given for losing my lower interest rate. Nonetheless, the individual with whom I spoke also agreed that my account is current and that my payments have not been late or too early. Regardless, I made a payment on XX/XX/XXXX and my XX/XX/XXXX payment was not late. Nelnet could not explain why it has taken almost 2 years for it to notice this alleged late payment, but their own records show my XX/XX/XXXX payment. To summarize, Nelnet acknowledges that my account is current, I have never made a late payment and it sent me statements for over a year that reflect that I do not owe it any money. It has now given me three different reasons why my interest rate was raised, but admits that none of the justifications it has given are actually in writing anywhere. Nelnet can not give me a legal/contractual reason for raising my rate, or any factual support for doing so.
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| 08/10/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I am on a Pay As You Earn Repayment plan and my monthly payment is {$160.00} due on the XXXX of every month. I am enrolled in Nelnet 's auto debit. I consolidated my student loans into XXXX loan and was left with approx. {$300.00} in accrued interest. My monthly payment of {$160.00} only covers 1 month of interest and nothing is applied to principal. I made a XXXX time payment of {$250.00} on XXXX/XXXX/16 to cover part of the interest that had accrued. The whole {$250.00} went to interest as I planned. I am setup on auto debit and knew another payment of {$160.00} was going to come out on XXXX/XXXX/16 and at that point it would cover the rest of the accrued interest as of XXXX/XXXX/16 plus approx. {$18.00} would go to principal because all of the accrued interest would be paid. I logged into my account on XXXX/XXXX/16 and noticed that Nelnet was not drafting my XXXX/XXXX/16 payment at all and that only {$75.00} was scheduled to come out for the XXXX/XXXX/16 payment. I called and talked to a rep to ask why my auto debit was n't processed and was told it was because I already made a {$250.00} payment. The rep told me that my repayment plan was for people who could n't make a full regular payment and that anytime I pay extra it will stop the auto debit from drafting. I explained to her that I ca n't make the full regular payment ; however, I can sometimes pay extra depending on my income. I was then told again my plan is for people who ca n't make the full regular payment. My take away from the conversation with the rep is that if I wanted to remain on auto debit - I would never be able to make a payment that is applied towards principal. If I paid ahead, they would n't draft my payment. This is concerning and I feel in bad spirit on the part of Nelnet in helping people to accomplish paying off their loans. I would also like to note that once I stop auto debit I no longer qualify for the 0.25 % interest rate deduction. This also seems in bad spirit on the part of Nelnet. If I want to pay extra, I have to lose the interest rate deduction, and stop auto debit. My payments would continue to be applied towards interest until there is no interest to pay and my auto debits would never draft because I had paid all of the interest. I do n't understand how that is even moral, let alone legal. The Nelnet FAQ section says " Per regulations, all payments are applied to fees first, then interest, and finally principal unless your current repayment plan is Income-Based Repayment. In this situation, your payments would first be applied to interest, then to fees, and finally to principal '' - this is deceptive and not truly how they handle these payments. Instead of applying my payment first to interest, then to fees, and finally to principal they decided to just not take a payment at all. The Nelnet FAQ section also says " Customers whose student loans are on an Income-Based, Income-Contingent, Income-Sensitive, or Pay As You Earn Repayment Plan, or a low-pay forbearance may enroll in auto debit, but are not eligible to have an additional amount automatically debited. If you enroll in auto debit and your loans are on one of these repayment plans, you may make an extra payment anytime by logging in at Nelnet.com and clicking Pay Now on the left. '' - I followed the above procedure to make a payment amount above the normal monthly amount due and then found out my next auto draft, and XXXX the auto draft after that, would not be taken. Where is the explanation in here that if you " pay above the normal amount we 'll stop taking your payments ''?
Nelnet makes it harder than necessary to make payments above the interest-only payment which is disheartening and unfair to borrowers. I do not argue that the payment allocation method should be interest, fees, and then principal ; however, Nelnet makes it impossible to be on auto debit and makes payments to principal while on an income driven repayment plan.
|
| 04/10/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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I was XXXX yrs old when I started XXXX college. We were shuffled through to speak to advisors and mine was an XXXX old helper who signed me up for my first classes and inadvertently an XXXX XXXX XXXX degree after stating my goal was to obtain an XXXX XXXX XXXX degree. The next year, when I needed help, I met my advisor who found and fixed my degree plan and set my course of classes which some classes I had already taken were not necessary. I then found out there was a new XXXX XXXX XXXX ( XXXX ) program starting that next fall so I begin taking all preliminary classes to set myself up for the program. That same semester I get assigned a new advisor and asked to go be introduced. During that meeting, he mentions with the classes I had taken before I began taking classes in the XXXX building could qualify me for an XXXX XXXX XXXX degree now but I should hold off on filing to graduate until after I have completed the program and file for both degrees at once. This way the student loans can continue to roll in whereas by signing up for a degree now, I will not be eligible to take the program classes. I then get assigned a new advisor in the XXXX building and she verified the previous advise, that what I had taken in classes could technically get me a XXXX XXXX degree but I wo n't be able to do anything with it and to file for both degrees after the program. Fall came and we were now told it would be Spring before the XXXX program could start, they were looking to hire someone to run the program. Spring came and they decided to scrap the program all together. Now I have all these XXXX classes taken and no program as promised. I then weigh my options and settle for the XXXX XXXX XXXX ( XXXX ) program considering the classes I had taken worked better towards that program. Next I finish all the prerequisite classes needed to be accepted for the XXXX program. Then I enroll, go through the interview process, get accepted into the program, buy all my books for the semester, and two days before my classes start, the school drops me from all my classes without a notification. I go online to print out my class schedule to find I 'm not even enrolled. So I rush up to school to find out what 's what and I 'm told I have enough credit hours for a completed degree. After explaining what the other two advisors suggested and I had also been accepted into the XXXX program, she apologizes to me and for their error, explains they should not have told you this and there can not be two degrees obtained in a XXXX college. I ask her what am I to do with this degree? Where can I go with and XXXX XXXX XXXX XXXX degree at the age of XXXX ? I had basically just spent all this money to re-do high school! She said I did n't even get a XXXX XXXX degree but might be able to shift some classes around as substitutes and pull out a XXXX XXXX degree. I told her I never signed up for XXXX XXXX degree, it had always been XXXX XXXX XXXX since day one. She apologized, wound up substituting a total of eight cla sses and presented me with an XXXX XXXX XXXX in XXXX XXXX degree agreement and a list of four year colleges I can apply to. I feel cheated. Like all the time and energy I 've spent trying to learn a trade and earn a degree that could potentially afford me a comfortable living was thwarted by this one schools lack of knowledge, leadership, advisory board members, and communication. Today I find I am still only qualified to earn what I have in the past and still only offered the same XXXX or XXXX XXXX jobs I was offered in the past. This is the sole reason I went back to school was to get away from this type of employment of working every holiday, weekends, standing on concrete floors, and minimum wage. Now I am XXXX years old a nd faced with a student loan debt on a XXXX salary.
|
| 09/16/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Nelnet misrepresented the terms of my loan, consistently misapplied my payments and continues to conceal the true nature of my loan, thereby acting in bad faith and failing to behave in a manner consistent with reasonable commercial standards of fair dealing. I have asked numerous times for Nelnet to tell me the terms of my loan. As you will see in Attachment 1, documents claiming to be repayment schedules, state on their face different numbers of payments required to pay the loan in full. Another document, Attachment 2, has another repayment begin date, and when the University of XXXX Financial Aid Counselor called Nelnet on my behalf recently ( XXXX XXXX, XXXX ), the Nelnet representative told her that I am on a 30-year repayment schedule, see Attachment 3. Nowhere in any of the documents attached does Nelnet indicate that I am on a 30-year repayment schedule. Nelnet has purposefully obfuscated regarding a provision that should be clear on the face of the notethe repayment term.
It seems that Ive been paying just interest since my payments began in XXXX. If that is the case, then in fact Nelnet set up an interest only loan, with negative amortization, and a balloon payment spread over multiple payments. None of that was disclosed on any document that I signed, or agreed to by me.
Moreover, Nelnet has consistently misapplied my payments to them over the last 12 years, resulting in a de minimus reduction in what Nelnet claims to be the principal amount of my student loan. I have paid an extra sum each month, and instructed Nelnet to apply the additional amount to principal, but instead, they consistently ignore my instructions, hold my payments and apply the additional amount to future interest. No rational person would ever agree to such an arrangement. To repeat what I said above, this would mean that the loan is effectively transformed into a non-consensual, interest-only loan with a required balloon payment, sometime in the unknowable future, equal to the original amount of the loan. Thus, the ultimate effect of all payments is not to pay down the note, but to postpone the balloon payment and enrich Nelnet.
I consolidated student loans with Nelnet in XXXX. I asked Nelnet to provide supporting information regarding the actual bills they paid on my behalf when they consolidated the loans. All I received from Nelnet in response are three documents that appear to be copies of checks paid to US Department of Education and XXXX XXXX, in Attachment 4. I attended University of XXXX and they provided me with an accounting of what I owed while attending, and the total is approximately {$52000.00} paid by subsidized and unsubsidized direct loans. I also may have had a parent loan consolidated. When you add up the numbers seemingly disbursed by Nelnet in Attachment 5, the total comes to {$73000.00}, not {$78000.00}. Also included in Attachment 4, Nelnet sent me a letter in XXXX stating that the {$27000.00} listed on an application was verified as {$17000.00}, apparently owed to the US Department of Education, which continues to add to my confusion. The notes that I signed ( Attachment 6 ) add up to entirely different figures. Thus, I dispute the actual amount Nelnet paid to consolidate my loans. Moreover, Nelnet has never explained why I was required to sign two notes for the same amount ( {$8900.00} ), in Attachment 6, and as I mention several times, none of the numbers add up.
Finally, Nelnet did disclose, but in a totally inconspicuous manner, the fact that I may forfeit any right of forgiveness I might have by consolidating my loans. If this had been brought to my attention, and not buried in the boilerplate of their documentation, I never would have signed the notes. I worked for more than 10 years at XXXX XXXX XXXX and would have been eligible to have my loans forgiven, had I not consolidated. Since I was a public servant for over ten years, I want Nelnet to forgive my loans.
|
| 08/16/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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My student loan service provider was Great Lakes. This year, Nelnet acquired all Great Lakes student loans which requires users to setup accounts directly with Nelnet. Ive been attempting to set up my account with Nelnet for months. They ask questions as a form of onboarding validation such as what was your phone number and email address on your original loan application. Ive had my student loans for 10+ years, Ive moved countries many times, Ive been married and Ive changes emails / phone numbers many times. I do not have this information. I followed the advice of Nelnet and tried to submit a customer service request via their form online. This form was broken. I then was recommended by then to reach out on social media or call their helpline. Their helpline has no international phone number ( me being international ) which is a requirement for me to call. So I reached out on their social media XXXX page. I received a response to my query to email their customer service email address. I did this with my request on the XXXX XXXX, no response. Followed up on the XXXX XXXX, no response. Followed up for the XXXX time on the XXXX XXXX, no response. Followed up for the XXXX time on the XXXX XXXX, no response. Followed up for the XXXX time on the XXXX XXXX, response received but saying they didnt have the email address on file ( even though all of their correspondence in the past came through that email address regarding marketing etc. ). I responded on the XXXX XXXX with all their information, no response. Followed up for XXXX time on the XXXX XXXX, no response. Followed up for the XXXX time on XXXX XXXX, no response. Followed up on the XXXX XXXX with a formal complaint flagging this letter as a formal complaint and requested for immediate action.
This prolonged delay has put me in a difficult position, as I am now facing the possibility of being late on my payments due to the lack of communication and assistance from Nelnet. I believe this situation is not only unfair but also a violation of the terms of our agreement. I am assuming my terms carried over from Great Lakes as I have not signed a single document with Nelnet over my loans.
I have chased a couple more times to receive a generic FAQ response email with the following : Thank you for your email. Were currently experiencing unprecedented email volume, which is preventing us from responding to your specific question ( s ). We apologize that we arent able to answer your individual email, but we believe that one of these options may be the fastest way to answer your question : Looking for specific information about your loans or need to explore options to reduce or postpone your payments? Log in to your XXXX account, where you can view your loan details, apply for repayment assistance, and more.
For answers to common questions, check out our FAQs page.
For information about all aspects of federal student aid, please visit XXXX.
Need to speak with a Nelnet associate? Call us at XXXX. Be advised, we are experiencing high call volumes, leading to longer than usual wait times.
These options are not suitable to my issue and do not resolve my complaint. I am still unable to set up my account, I have no means to contact them without being liable for a high cost for an international phone call to their customer service rep which wait times at over 2 hours per social media updates on their XXXX page.
Interest kicks in at the start of XXXX and I have no access to my loan with no assistance from Nelnet. I will not be able to pay my student loan back if my account it not opened by XXXX leaving my credit at risk and being delinquent on my account. Ive paid student loans for over 10 years with no issues and never a late payment.
Additional avenues Ive used to get support ( FYI ) : Ive also messaged on XXXX 5x for support and Ive reached out to Nelnet XXXX on XXXX trying to get assistance.
Can you help?
|
| 08/25/2022 |
Yes |
- Debt collection
- Private student loan debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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The crux of my complaint relates to Firstmark Services failure to comply with the Fair Credit Reporting Act, specifically 623 [ 15 U.S.C. 1681s-2 ], subpart ( 7 ) ( A ) relating to the requirements of providing Notice to a Consumer of Negative Information reported to a credit agency.
On XX/XX/XXXX, I received a phone call from Firstmark Services, wherein Firstmark Services notified me, for the first time, that : ( 1 ) in XX/XX/XXXX, they purchased my student loan account from XXXX XXXX ; and ( 2 ) Firstmark sent my student loan account to collections because they had not received any payment on my account since XX/XX/XXXX. I explained to Firstmark that I did not understand why my account was sent to collections, when this was the first time I had learned that Firstmark owned my student loan account. I further explained to Firstmark that my XXXX XXXX student loan payments were automatically debited from my bank account every month for the past 11 years, and continued to be debited from my bank account through XX/XX/XXXX ( as evidenced through my bank statements ).
On or about XX/XX/XXXX, I realized that XXXX XXXX had issued me a refund of some of the monthly payments that had previously been auto debited to them. I immediately contacted XXXX XXXX to inquire as to the reason this had occurred, and XXXX XXXX notified me that they had sold my loan. I asked XXXX XXXX how I could set up autopayment with the new owner of my loan, and XXXX XXXX informed me that the new owner of the loan was Nelnet, and they would be sending me written correspondence with instructions to set up payment with them. As such, during this phone call with XXXX XXXX, I provided XXXX XXXX with my updated mailing address. Despite the same, I learned yesterday ( XX/XX/XXXX ), for the first time, that Firstmark had my incorrect mailing address on file, which is likely the reason why I have never received any written correspondences, billing statements, etc. from Firstmark. Upon learning this, I immediately provided Firstmark with my correct mailing address and offered to pay Firstmark the amounts due on my student loan account. I also asked Firstmark to please remove the negative collection information from my credit report, since I have never received any written notice from Firstmark regarding my student loan account, in direct violation of the Fair Credit Reporting Act. However, Firstmark said that they could not remove my account from collections.
When Firstmark acquired my loan from XXXX XXXX, I had never missed a single payment or made any late payment for this loan, during the entire approximate 11 years that XXXX XXXX owned my loan. My monthly payments were always timely auto debited from my account by XXXX XXXX. If I had received proper notice from Firstmark that they owned by student loan account, I would have set up auto payments with them as I have always done with all of my student loans.
Furthermore, Firstmark Services is a division of Nelnet. Nelnet has been servicing many of my other student loans for many years, and as such, I have an account set up with Nelnet, wherein all my monthly payments are auto debited from my bank account. Nelnet has my correct mailing address and email address on file. There is no logical reason why Firstmark did not have my correct mailing address on file, when I updated my mailing address with XXXX XXXX, and Nelnet has my correct mailing address.
In sum, Firstmark Services did not comply with the Fair Credit Reporting Act has still not complied with the requirements of the Fair Credit Reporting Act ( specifically, 623 [ 15 U.S.C. 1681s-2 ], subpart ( 7 ) ( A ) relating to negative information reported to the credit bureaus ), when it placed my student loan account in collections, since it has never provided me with any written notice regarding the same. Accordingly, this negative information should be removed from my credit reports.
|
| 04/01/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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My complaint is in regards to my request to have late payments removed from my credit score report. I had been informed that due to regulations promulgated by the DOE and the FCRA, late payments could not be removed from my credit file. Contrary to these assertions, by failing to update previously reported information, the Department of Education/Nelnet is in violation of Section 623 ( a ) ( 2 ) of the FCRA.
There was an issue posed in the FTC advisory opinion which interprets Section 623 ( a ) ( 2 ) of the FCRA. The issue in the advisory opinion is how a lender is to handle a situation when subsequent information updates a report that was allegedly accurate when it was made but no longer is accurate in the present time.
The advisory opinion states that the Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by " furnishers, '' or persons who furnish information to consumer reporting agencies ( " CRA '' ) such as credit bureaus. In particular, this section requires a person that " has furnished to a consumer reporting agency information that the person determines is not complete or accurate '' to " promptly notify the consumer reporting agency of that determination '' and provide any information needed to make it complete and accurate. Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to " update '' accounts as well as to " correct. '' After carefully reviewing my reports, I noticed that the information that has been included in my credit profile has resulted in damaging effects on my credit standing. As you are no doubt aware, credit reporting laws ensure that bureaus report only accurate credit information. No doubt the continued inclusion of this negative information is a mistake on either the Department of Education/Nelnet, or the credit bureaus ' part. Because of the mistakes on my credit report, I have been wrongfully denied credit and I have been deterred in finding adequate housing, which has been highly embarrassing and has negatively impacted my lifestyle. I am on XXXX and I am stuck with paying rent that is far above the income level for a person in my situation because I can not move.
The following accounts are reporting erroneous late payment information. These accounts are included in a hardship forbearance granted by The Department of Education on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
Direct Stafford Unsubsidized Loan -Partial Account Number : # XXXX {$3500.00} Direct Stafford Unsubsidized Loan XXXX Partial Account Number : # XXXX {$3700.00} Direct Stafford Unsubsidized Loan XXXX Partial Account Number : # XXXX {$2200.00} Attached are copies of letters that I received from the National Student Loan Data System - U. S. Department of Education outlining the forbearances.
The forbearance meant that no payments were due at that time and therefore no payments could be late. I was under the impression at the time of the granted forbearances that I had up until 12 months to stop making payments or reduce my monthly payments for up to a 12 month period. But late payments have been applied on my credit files during these periods. I had filed for a discharge of my students loans due to my XXXX and these loans have been closed, transferred, or sold. On some of my credit reports, I have several loans as " account paid '', " current account '' or " closed ''. So I do n't understand why these 3 loan accounts are not updated or being reported as the other loans. However, Section 623 ( a ) ( 2 ) clearly shows that the reports must be updated and/or corrected regardless of whether they were accurate at one point.
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| 12/23/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Nelnet Incorporated. I took out 4 student loans over a 3 year period from XX/XX/XXXX-XX/XX/XXXX. I got a federal perkins loan as an XXXX at XXXX XXXX, XXXX near the amount of {$1000.00} and paid that off in XXXX. The second loan was a {$5500.00} FFEL loan while I was at XXXX XXXX XXXX as well. I graduated from XXXX XXXX in XXXX and immediately went to XX/XX/XXXX to XXXX for XXXX school in XXXX. The last two loans were conjoined with the XXXX XXXX bank as two separate {$8500.00} loans to go to XXXX school. When the Department of Education loans were privatized without my consent by the Clinton Administration, the loans were sold off and lost, yes LOST from XXXX XXXX. I called them multiple times in XX/XX/XXXX and XX/XX/XXXX and they had no clue who serviced my loans. I was told that both loans were sold off to DIFFERENT banks MULTIPLE times in a one week period and the records are gone. I gave up. In XX/XX/XXXX Nelnet said they had my loan records and somehow offered me debt consolidation. I had no choice since the Federal government had lost all records of my three loans still unpaid. I had no banks to send any forebearance paperwork to, which I needed to do ... So I was stuck with Nelnet. I was still going to school completing a second XXXX XXXX degree and finally finished my collegiate education in XX/XX/XXXX ( I applied for forebearances before then, and then started making payments ). I found out inconsistencies in my paperwork of payments in XX/XX/XXXX. I tried multiple times to pay ahead on my loans prior to XX/XX/XXXX. I was told I could not. I was told that I was charged interest every day, and that could never change. I would make payments with special instructions NOT to carry forward my due dates, but instead pay down on the principle of the account. There was NEVER any proof that those payments were processed properly. Lastly, I complained in XX/XX/XXXX and was wrangling on trying to make early payments which were {$170.00} / month at the time. I was then told that the ONLY thing they would let me do is lower my monthly payments to {$50.00} per month. I told them over 3 times that I did NOT want to lower my payments, but make early payments and got nowhere. They ended up RE-AMORTIZING my loan WITHOUT my approval and without my consent. I called and complained MULTIPLE times to put the terms of my loan back to what they were and tried to make an offer to pay ahead on my loans on principle payments, not interest, and they refused EVERY single time. I am STILL in this fight with them after 6 years more of efforts. My most recent attempts with the Department of Education ombudsman ( I've been working with them for years on and off to get help ) also led the Dept of Education to favor Nelnet to keep the loan as it is. Nelnet claimed to have NO RECORDS of ANY re-amortization, and yet claim I authorized it, with no proof. There is NO paperwork as it was done behind my back, and I never signed ANYTHING to agree to a re-amortized loan. I have subsequently asked to have my loan to be forgiven as a last ditch effort after 6 years of wrangling. I now only owe under {$1000.00} after trying to pay off this wretched loan for over 24 years. I just wanted to pay my loans off early, and I got NOTHING but headaches. I had to give Nelnet my loan amortization record in my XX/XX/XXXX Department of Education complaint I had gotten from NELNET in XX/XX/XXXX via fax, and they claimed that they had NO RECORD of the information I had actually gotten FROM them in XX/XX/XXXX! When I supplied it to them, they refused to acknowledge that the data on my paperwork FROM NELNET was something anyone present at Nelnet could understand. They have been either very fraudulent with me, or are incompetent. There is evidence for much of both with my student loan case. I can supply more than enough e-mails and documentation about my loan available upon request.
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| 10/27/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I am writing this complaint due to the unethical business practices conducted by my Student Loan company that negatively affected my credit XX/XX/2016. If you check my credit you will find that I have had excellent credit for years ( ~XXXX-XXXX ). A fact that I take great pride in.
XX/XX/XXXX I received a credit alert. When I went out to check what caused the problem I was startled to find that my consolidated student loan was in 'delinquency. ' Because it was a consolidated loan it affected my credit as if XXXX loans were delinquent, and subsequently my credit score plummeted to ~ XXXX. I immediately took action and called my student loan company, XXXX XXXX, only to find out that my loan with them was switched to NelNet. I questioned ; how this was possible as I never signed any paperwork, and asked what happened to the online payments I was making to XXXX XXXX. XXXX XXXX advised that all of the payments I made through their system were 'bounced back ' several days after I made them because my loan had been transferred ( but on my end when I was making the payments it looked like they were accepting them ). All along I thought I was making the correct payments and was caught completely off guard. My parents also got involved. They thought that they had been co-signers on this loan.
After speaking with XXXX XXXX I immediately called Nelnet ( the same day ) to find out more information and see what needed to be done to get this situation resolved. I can not express how disappointed I was in their customer service. They immediately began using scare tactics claiming I owed thousands of dollars and that there was nothing that could be done. I was given more misinformation over and over, and was told it was illegal to have my parents make payments on my student loans. I was bounced around between multiple people over the ensuing days and everyone I spoke to gave me different amounts owed, was highly rude and treated me poorly, when all I was trying to do was make sense of what transpired and rectify the situation. I called every day for a week trying to provide them with as much information as I could and even offered to pay off my account in full ( ~12k ). All of this was caused because ~ {$300.00} was in delinquency. I made the payment right then on the spot and explained what had happened to them and was told that they could only report a change to the credit bureaus if I was a. ) an active student or b. ) in the military, of which I am neither. I explained to them that I have never had an account reach delinquency before, I pay all my bills on time ( hence my high credit score ), and that there was obviously a miscommunication between XXXX XXXX, NelNet and the transfer of my loan ( I will add that I never spoke to anyone from NelNet before this issue or received any paperwork, so how was I to know I was supposed to pay them instead of XXXX XXXX? ). I never received a paper bill and was told that " it is a courtesy for them to send a bill, not an obligation, and that I should 've known. '' I simply can not believe that a XXXX XXXX company can practice business in such an unethical manner, affect someone 's credit so heavily and then not make corrections when there is clearly an error with the XXXX loan companies. I was advised that all phone calls were recorded and I implore you to look into this further. I also contacted the XXXX credit bureaus and explained the situation and asked for help. They did not research and just sent me a copy of my credit report. While all of this was going on I was trying to close on a house, which I ended up losing because my credit was so severely hurt. Please help me. It is so frustrating to do the right thing only to have Big Business squash your credit for something that is n't your fault and no one will help. I 'm just one person with no power. I hope that you can assist me in my fight
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| 03/03/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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On XX/XX/2017, I received correspondence from Nelnet that I could apply for an income-driven repayment plan. On XX/XX/2017, I received correspondence from Nelnet, which stated : " Your federal student loans are in their six-month grace period, so we 've placed your income-driven repayment request on hold. We will process your request once your grace period ends. '' When I logged into my account to make my first payment in XXXX, my application had not been processed as Nelnet had stated in the letter. I was unable to afford the {$830.00} amount that was due, and I informed Nelnet of my inability to pay and their error in failing to process my application. I was informed by Nelnet that my application was not processed because it was submitted too early -- in direct contradiction with their earlier correspondence to me -- and that I would have to reapply. I was told that the only manner in which I could avoid the {$830.00} payment was to request a forbearance. I had no choice, and I incurred thousands of dollars in interest charges due to my requested one-month forbearance while my second application for an income-driven plan was being processed.
My application was accepted for Pay as You Earn repayment plan at the end of XXXX, and I made my first payment of {$150.00} at the end of XXXX. I also signed up for the AutoDebit option on the website.
Today, I looked at my bank statement and saw that Nelnet had debited {$830.00} from my account on XX/XX/2017 ( the payment 's due date ), even though I was only obligated to pay {$150.00} under my repayment plan. I contacted Nelnet, and the representative told me -- after placing me on hold for 5 minutes -- that the {$830.00} figure was, in fact, the correct figure. I told him that could not be true, because such a figure represents nearly 30 % of my total income -- drastically over the 10 % of discretionary income that the payment is supposed to be capped at by law. After placing me on hold for another 5 minutes, I was transferred to another representative. That representative told me that the {$150.00} figure was, in fact, the figure that I was obligated to pay. He told me that it would take some time to fix the issue and that the Department of Education would not be able to refund my excess payment for 4 -6 weeks.
There are two discrete issues here.
First, Nelnet explicitly told me to apply for an income-driven plan and later explicitly told me that my application would be processed in due time. It was not processed, I was told that I was at fault for that failure, and I incurred thousands of dollars of interest charges because I necessitated a forbearance through no fault of my own.
Second, Nelnet, through their AutoDebit service, debited an extra {$670.00} from my account in the month of XXXX. It is unreasonable to make such a mistake -- I am just starting my career ; I am engaged in XXXX ; I make a modest salary ; and I have expenses such as rent, food, and utilities that I can not afford now because of this gross error. Because of Nelnet 's negligence, I now am worried that I can not pay my rent, keep my utilities on, or afford food for the remainder of XXXX until my refund from the Department of Education is processed.
Not only was Nelnet negligent, but their representative actively attempted to mislead me by stating that the {$830.00} figure was the correct amount. If it were not for my own diligence, they would have continued to charge me an excess {$670.00} every month, leading to my complete financial ruin.
Thus, I have had nothing but problems with Nelnet. First, I incurred thousands of dollars of interest charges because I merely trusted their correspondence, which stated explicitly that my application would be processed. Second, they debited an excess {$670.00} from my account and actively tried to mislead me to believe that they were not in error.
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| 09/30/2022 |
Yes |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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Great Lakes Educational Loan Services failed to validate debts they are claiming a Natural Living Man owes pursuant to 15 U.S.C. 1692g-validation of debts. A woman by the name XXXX sent XXXX as the Natural Living Man an email with document that has false and misleading information and representation pursuant to 15 U.S.C. 1692e which has no wet ink signature therefore she's making false claims that they loan me something which can not be proven. XXXX never attended XXXX XXXX university for any debt to be validated as such and she failed that any loan were placed directly in my hands and not transferred by digits into the hands of someone else which would apply to University XXXX XXXX as well. Who is the holder in due course of the security which was purchased by the back and where are the disclosure if such debt were valid? who transferred or gave something of value because banks don't lend money, they purchase security instruments which they monetize off of by selling on the New York XXXX XXXX with Securities and Exchange Commission, investors and insurance companies. Names are registered on paper so who would XXXX be referring to the birth certificate instrument or the social security card name and account and how are they along with the consumer reporting agencies able to get away with identity theft. I have the recordings on XX/XX/2022 of an employee of Great Lakes failing to validate the debt and he also failed to transfer the call to XXXX since XXXX is the one who's making claims that a Natural Living Man who's dominion is his birthright owes such frivolous debt. Only the United States are obligated to pay debts because they haven't paid back the Lawful Money they owe The XXXX XXXX in which We the Original Inhabitants on our landmass. Unalienable rights of inheritance can not be taxed and its the corporations who owe its debts to The Lawful Man of Nature. If Great Lakes purchased security instruments and/or debts with promissory notes that means they owe the Natural Living Man back all the credits because he exchanged something of value, so what did Great Lakes exchange of value and if we're talking federal reserve notes given in exchange for an asset than the intrinsic value is XXXX.
Other Violations include 15 U.S.C. 1681 ( a ) ( 4 ) -rights to privacy, 15 U.S.C 1681 ( b ) ( e ) false information, 15 U.S.C . 1681 ( b ) did not use manner which fair and equitable to the consumer in reporting negative allegations without written permission, 15 U.S.C. 1681 ( a ) ( 2 ) need written permission, Unjust Enrichment, Aggravated Identity Theft pursuant to 18 U.S.C. 1028a, 15 U.S.C. 1692f-Unfair practices, defamation of character, 15 U.S.C. 1681n-civil liability for willful noncompliance, 15 U.S.C. 1611-civil liability for willful and knowing violation, 15 U.S.C. 1640 civil liability and 15 U.S.C. 1641 liability of assignee, willfully extortionate of extension of credit 18 U.S.C 894.
Not only did XXXX implement false and misleading information pursuant to 18 U.S.C. 1001 stating that they are not debt collectors under the Fair Debt Collection Practices Act but the financial institutions XXXX, XXXX and XXXX are responsible for aiding and abetting in crimes being committed but those making false claims without providing proof. Where's the offer that Great Lakes made with the Natural Living Man yet they willfully failed to fulfill now they're attempting to charge that Man. Great Lakes is willfully engaging in unjust enrichment because they failed to disclose that they received consideration for the consumer credit transaction and misrepresented the transaction. They willing and knowingly requested payments, threatened and harass the Natural Living Man to damage his personal and professional reputation which caused mental anguish, XXXX and XXXX all behind an alleged debt especially if they received consideration!.
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| 06/12/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In XX/XX/XXXX I re-consolidated my loans ( which had been with XXXX XXXX ) with XXXX, since I had read that through them I could benefit from the Income-Based Repayment program ( IRB ) and the Public Service Loan Forgiveness plan ( PSLF ). ( I have been since XX/XX/XXXX and still am a XXXX at a XXXX XXXX. ) In switching to, reconsolidating with, XXXX I made clear that I wished to enroll in both the IBR and the PSLF programs. They said I could do so, and sent me an application, which I filled out and returned, and which was approved. Ever since I have made regular payments on my FFEL loans, through automatic bank drafts, to XXXX, until they sold my loans in XX/XX/XXXX to a company called Nelnet ; now these automatic payments are received by Nelnet.
As long as my loans were handled through XXXX I was able to log onto their website and see a record of all my payments. Periodically, in the yearly process of renewing my IBR status, I received verbal confirmation from XXXX representatives that my loans would be forgiven when I had made 120 payments. I recall these conversations well because I was almost in disbelief that my loans would be forgiven : it seemed too good to be true. Each time I asked the phone representative assured me that I was not mistaken. ( Note : at one point during my time in the program I had to suspend a payment, which I did with XXXX 's cooperation, at which time I was assured that the temporary ( 1- or 2-payment ) forbearance would not affect my forgiveness timeline. ) When XXXX sold my loan to Nelnet ( and at the same time changed their name to XXXX ) I contacted Nelnet to make sure that I could still access my payment history and that my IBR and PSLF enrolments were in good standing. The Nelnet representative affirmed that my IBR enrolment was inact, but informed me that I was not, and never had been, enrolled in the PSLF plan. They informed me that my only recourse was to apply for the PSLF again and pay for 10 more years.
Thereafter I spoke with a representative at studentloans.gov, who informed me of the following : 1 ) that I had never applied for the PSLF plan, which has a separate applications process from the IRB 2 ) that the PSLF program is not available to borrowers whose loans are consolidated through a private company ; they must be consolidated directly through the goverment, and 3 ) that FFEL loans, which mine are, are ineligible for the PSLF program anyway.
This was all news to me. My complaints against XXXX, then, are the following : 1 ) That they knowingly misrepresented to me the nature of my loan consolidation : at the time I reconsolidated with them -- which I did for the express purpose of enrolling in both the IRB and the PSLF programs -- they did not tell me that I was ineligible for the latter program ( which I was, on two counts ), nor did they direct me to any other consolidation process, 2 ) That they have repeated verbal assurances that my PSLF timeline was correct, and that I could expect my loans to be forgiven at the end of 120 payments, and 3 ) That the amount I now owe represents practically no progress on principal balance of my loan : whereas the amount of my original loan was {$81000.00}, the amount I now owe is {$81000.00}. That is, believing in good faith that my loan would be forgiven after a specific number of payments, I was willing to pay the apparently exorbitant interest exacted by XXXX. Now, however, there is no forgiveness contingency, and my principal balance is, after almost 9 years of payments, is virtually unchanged.
Furthermore, I have been unable to get, from either XXXX/XXXX or Nelnet a complete history of my loan payments since XX/XX/XXXX Finally, I think it is highly suspicious that exactly 10 years after Congress approved PSLF 's 10-year forgiveness program, XXXX changed its name to XXXX and sold off its loans to other companies.
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| 02/02/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account status incorrect
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Web |
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I emailed a good will letter on XX/XX/XXXX upon seeing my credit report reporting lates. I again sent in information on XX/XX/XXXX and XX/XX/XXXX. I spoke on the phone XX/XX/XXXX to which I was told unless I was in school or in deferment or in military lates can not be removed. Upon further investigation, I learned in XX/XX/XXXX when I first was reported I was techically at my 6 month forbearance ( I was in school until XX/XX/XXXX ). So my XX/XX/XXXX late was inaccurate being I was at my 6 month at that point. I was told today this was removed ( XX/XX/XXXX ). I was also late in XX/XX/XXXX when I left my home with only my clothing on my back and my car. I was in a homeless shelter for dv victims. I was in and out of court fighting for sole custodial of my children. I remember having a call when I was at XXXX to which placed me in a forbearance once again ( I was on PA with no income ) and was specifically told it will remove ALL lates and put me current. I have verified it was a administrative forbearance to which is eligible to back date up to a year. My PA was {$500.00} a month, {$400.00} which went to rent. I had no income. I did send all this proof in to them and they refuse to fix their mistake. Now in XX/XX/XXXX, I was again called, I went on a economic forbearance to which I had to fill out papers and send in stubs. I completed this, made copies and sent it in. I have since learned send things all certified being Im told by them this was not received but yet I never got them back. I just now learned about this! That year in XX/XX/XXXX we were on food stamps. My husband was on unemployment and I just had a baby going threw major medical problems. But I know this was completed and mailed. My husband even recalls this. Now Im told it was never received but never came back and I had another administrative forbearance placed. I was never called when it was not received! I am just beyond upset. I am now on IBR in which I went on in XX/XX/XXXX and completed it early this year ( not due til XX/XX/XXXX and already done ). I just want what I was told to happen. I want my lates removed as I was told over the phone and want to know where those papers went being they were never returned.
I was told today the XX/XX/XXXX was removed but no others. This makes me more upset being I was told this would fall off my reports XX/XX/XXXX ( 7 yrs from first default ) and now with it removed it sits for two more years if they do not fix their XXXX ups. Its not right when Im in a shelter, fighting for my kids, going threw a divorce, was told my account was current to hear now, it was never corrected to current with no lates and only way if I was in school or military. Thats the last thing on my mind at that point. I needed a home, I needed to get my kids away from my ex. Not join the military or attend school. I know what I was told. This was the only loan that I had during XX/XX/XXXX that needed a new deferment. I know for a fact that paperwork was done in XX/XX/XXXX and my husband remembers it. We sent in his stubs and our tax return. That was the first year we did not claim my step daughter and placed a note with it that we no longer claim her but we do have a infant now we will be claiming the following year. Please not
e I am marked late XX/XX/XXXX/XX/XX/XXXX/XX/XX/XXXX but had the forbearance in XX/XX/XXXX in which was told backdated the two months in addition to XX/XX/XXXX yet marked late the same month the forbearance went thru.
I was also marked late XX/XX/XXXX/XX/XX/XXXX/XX/XX/XXXX/XX/XX/XXXX. These papers I was told was not received was sent prior to the XXXX of my son in XX/XX/XXXX. I was on XXXX XXXX due to XXXX XXXX and know for a fact this was taken care of. The drs has concerns with me XXXX and XXXX so we ensured we did what we can prior to XXXX in case something did go wrong and I was in rough shape for awhile.
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| 10/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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To whom it may concern, I have recently received my credit report and noticed violations under the 15 us code 1681 and 15 us code 1681b and 15 us code 6801 and 15 us code 6802 ( FCRA ). The law clearly states the following 15 USC 15 U.S. Code 1681 - Congressional findings and statement of purpose ( a ) ACCURACY AND FAIRNESS OF CREDIT REPORTINGThe Congress makes the following findings : ( 1 ) The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system. ( 4 ) There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. ( b ) REASONABLE PROCEDURES It is the purpose of this subchapter to require that consumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit, personnel, insurance, and other information in a manner which is fair and equitable to the consumer, with regard to the confidentiality, accuracy, relevancy, and proper utilization of such information in accordance with the requirements of this subchapter. 15 U.S. Code 6801 - Protection of nonpublic personal information ( a ) PRIVACY OBLIGATION POLICY It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. ( b ) FINANCIAL INSTITUTIONS SAFEGUARDSIn furtherance of the policy in subsection ( a ), each agency or authority described in section 6805 ( a ) of this title, other than the Bureau of Consumer Financial Protection, shall establish appropriate standards for the financial institutions subject to their jurisdiction relating to administrative, technical, and physical safeguards ( 1 ) to insure the security and confidentiality of customer records and information ; ( 2 ) to protect against any anticipated threats or hazards to the security or integrity of such records ; and ( 3 ) to protect against unauthorized access to or use of such records or information which could result in substantial harm or inconvenience to any customer. 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information ( a ) NOTICE REQUIREMENTS Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title. ( b ) OPT OUT ( 1 ) IN GENERALA financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option. The following accounts are inaccurate and are in clear violation of my privacy. Which is a violation of the law. This is embarrassing and damaging to my reputation as a consumer. As the consumer I demand the following accounts be DELETED from my credit report immediately. XXXX OF XXXX / NELNET XXXX DEPT XXXX XXXX / NELNET XXXX
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| 07/30/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
Older American |
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In sum, the loan servicing companies ( Direct Loans, and VSAC ) have materially misrepresented, on arecurringbasis, therepayment options, terms, and total costs of the various repayment optionsavailable to me over the course of the last several years. As a result, the principle has been increased by approximately {$14000.00} since XXXX ( with a $ XXXX remaining balance ) and the Public Service Loan Forgiveness program ( PSLF ) I should be entitled to is denied to me. Since loan servicing companies are compensated as apercentageof loans under management, they havebenefitedby the harm they have done.
I am a XXXX. In order to get my XXXX degree, I obtained Federal Subsidized, and Unsubsidized loans. Additionally, I signed for my youngest son 's loans for college. I took out Parent Plus loans for my son 's college education from XX/XX/XXXX-XX/XX/XXXX. Loan repayment on the Plus loans began approximately XX/XX/XXXX. The original loan servicer, Direct Loans, instructed me to consolidate all of my loans ( Subsidized, Unsubsidized, and Parent Plus ) XX/XX/XXXX and placed on a Standard Repayment Plan. No other repayment plans were discussed at that time although available ( discussed below ). At or around XXXX XXXX, I called Direct Loans ( " DL '' ) because the payments had become too burdensome. At that time an agent for DL recommended the Graduated Repayment plan, which I agreed to and went into effect on XXXX XXXX, XXXX.
In XXXX XXXX, I called Direct Loans again because the payments became too burdensome. A DL agent recommended I go on an income based repayment plan ( IBR ). The IBR program kept her payments manageable, and qualified for the Public Service Loan Forgiveness ( " PSLF '' ) program. I took both recommendations. This was the first time the PSLF program was ever discussed with me, despite the program 's inception in XX/XX/XXXX. My payments on the IBR program began in XXXX XXXX.
Under the PSLF program, if qualifying persons make 10 years of on-time payments then the balance of the loan is forgiven tax free. Participation in this program must be renewed by application annually to the loan servicing company. The application is reviewed for eligibility, the payment is recalculated to reflect any changes in income, and a new payment scheduled is issued. The fact that I am a qualified person for the PSLF program is not in dispute. As a condition precedent to the PSLF, the qualified person must make 120 payments in a " qualifying repayment plan. '' The IBR program is a qualified payment plan for the purposes of PSLF.
XX/XX/XXXX, Direct Loans went out of business and the loan was transferred to VSAC, another Federal Student Loan Servicer. At the time the loan was transferred, I was on the IBR repayment plan for 8 months. I continued her payments after VSAC obtained control of my loans. In XXXX XXXX, VSAC reviewed the IBR application. In XXXX XXXX, my IBR was renewed and the payment was increased to reflect my increased income over the prior year. The program was renewed again XX/XX/XXXX, and again the payment was increased to reflect my increased income over the prior year. As a result of a random audit XX/XX/XXXX, VSAC discovered a processing error and realized that due to the types of loans consolidated XX/XX/XXXX, I am in fact not eligible for the IBR program. Under Federal Student Loan Guidelines, a person with a consolidated loan that includes Plus loans is not eligible for IBR repayment.
VSAC has determined, confirming with unknown persons at Federal Student Aid, that the first 3 years of payments will be able to qualify towards the 10 year PSLF. Around XXXX XXXX XXXX VSAC, without authorization, placed me into a standard-extended plan. The monthly installment is {$700.00} for a term of 316 payments. That represents a period of 26+ years. I am currently XXXX years old.
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| 01/27/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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The information that I was emailed from XXXX directed me to log in to my XXXX account to make a payment. I did so, but my account said that I did not owe a payment and did not give me the option to make one anyway.
Other directions I received from XXXX instructed me to create an account to make a payment. I had already created an account : I had to in order to apply for a loan in the first place.
I received harassing phone calls from the company after missing a payment. They called multiple times a day every day, including early mornings ( before XXXX XXXX PT ), in the evenings ( after XXXX XXXX PT ), and on weekends. I also received emails daily about my missing payments ; however, the emails had the same instructions about logging into the account that said I did not have a payment due and would not let me make a payment. They somehow found my undisclosed work email address ( my account was made using my personal email address ) and started emailing me at work.
A " recovery specialist '' XXXX ( aka XXXX ) violated my privacy and began to personally harass me. In addition to emailing my undisclosed work email address, she started calling me at my office. I did not disclose this information in any way, shape, or form to XXXX, Nelnet or Firstmarkservices.
XXXX XXXX and unnamed individuals proceeded to violate my privacy and harass other people they assumed were associated with me, including estranged relatives and other people employed at my company.
I am not a minor and did not have any cosigners on my loan. I did not disclose the names or contact information for anyone XXXX phoned, especially not my estranged relatives or colleagues.
XXXX XXXX disclosed personal information to people not associated with my loan : She told them that that they should get in touch with me to let me know that I needed to call XXXX immediately regarding my " delinquent '' account. Again, this was a violation of my privacy and a humiliating, misleading message to people completely unrelated to my student loan.
Not once did XXXX or anyone at the student loan company provide customer service to help resolve this issue. The provided misleading information about my account and incorrect directions about how I could make a payment. I sent screenshots of my account page to customer service to try to help them understand my customer experience. But when I brought this to XXXX XXXX attention and copied the XXXX and Firstmark Services customer service email address, XXXX replied ( removing customer service from the email ) to reiterate the same instructions that I said were problematic in the first place. Her emails were unprofessional and unhelpful. At one point she had the gall to write " Please let me know if I can help. '' Isn't her job as a customer service professional to help? Of course, she could help! If she gave one ounce of effort into providing accurate information instead of regurgitating the same misleading instructions.
They threatened to put my loan in default unless I made a payment. They threatened that this would have negative consequences on my financial future, including referral to a third-party collection agency, " each loan being reported as defaulted to the consumer reporting agencies, which will have a negative impact on your future credit applications '' - I thought I only had one loan and what consumer reporting agency are they talking about?! - and " legal action being pursued '' - what legal action?!
To this day, I have not received any accurate information or assistance from XXXX, Firstmark Services, or Nelnet to resolve this issue.
I'm concerned that I will have to endure this harassment and privacy violations indefinitely. I am worried that my future will be compromised by a predatory, dysfunctional student loan company and its incompetent staff.
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| 10/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
Older American |
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Hi- I'd like you to revisit the complaint I filed with you back in XXXX. I'd like to get my money back and I am still angry at how this was handled. The complaint information is : # : XXXX ; XXXX XXXX XXXX Federal student loan ; Dealing with my lender or servicer- Great Lakes, XX/XX/XXXX.
Original complaint description : I am writing this letter requesting assistance with a federal Parent Plus loan I received in XXXX of XXXX, to help my daughter finance college. The loan is being serviced by Great Lakes Educational Loan Services , Inc . The loan number is XXXX ( # XXXX ). I filed a complaint with the Consumer Financial Protection Bureau. The CFPB Case Number is XXXX.
The principal amount of the original Parent loan was {$14000.00}. The first payment was not due on this loan until XX/XX/XXXX.
I filed for XXXX XXXX Bankruptcy in the XXXX District of Florida in XXXX, XXXX # XXXX. The terms of the bankruptcy were to pay off all creditors at 100 % of the principal balance at the time of the bankruptcy filing with no additional accrued interest on the principal.
Great Lakes filed a claim to be paid through my bankruptcy on XX/XX/XXXX. As of the date of the claim Great Lakes requested {$14000.00}, plus an additional accrued interest on the loan of {$3300.00} for a total of {$17000.00}.
My XXXX XXXX bankruptcy was discharged as paid out in full on XX/XX/XXXX, and the case was closed by the court and trustee.
Unbeknownst to me, Great Lakes continued to accrue interest on my loan for whatever balance was due during the same years the loan was being paid off through bankruptcy. Great Lakes applied each payment it received from XXXX XXXX Bankruptcy Court to principal and interest as if the loan was not part of a XXXX XXXX repayment plan. Great Lakes now say that I owe them {$2100.00} in outstanding accrued interest on the parent loan.
I filed a complaint with CFBP because I believe Great Lakes are abusing the law { 11 U.S. Code 523 ( 8 ) ( A ) }. Their response to my complaint was that federal student loans can not be discharged through bankruptcy and therefore it is within their federal legal rights to continue to add interest to the principal even though the loan was in bankruptcy and they were being paid early ; and then charge me for the interest as it accrued during bankruptcy. According to Great Lakes, I need to go back to court and get another judgement to discharge the parent loan.
My bankruptcy attorney said that federal law allows Great Lakes to do what they did because federal law states that federal student loans can not be discharged through bankruptcy court. My attorney also said it is impossible to get a discharge unless I am XXXX. Any legal action will cost significantly more than the balance I owe.
I believe my loan should be closed out by great Lakes. They were paid in full early through bankruptcy.
Great Lakes did not need to submit their claim to the bankruptcy court. In fact, my initial list of creditors did not include them because I knew the loan could not be discharged. When their claim appeared on my bankruptcy records I assumed that the loan was going to be treated like every other consumer debt I had.
If what Great Lakes is doing is legal then the law needs to be clarified so that student loan servicing companies must participate based on the terms of the court ordered XXXX XXXX bankruptcy.
Right now Great Lakes is having it both ways and it is wrong and in my opinion abusive. I wonder how many people wind up in XXXX XXXX bankruptcy thinking theyve paid all of their debt through the courts only to find out that student loan debt was allowed to linger through accumulated interest and the servicing companies balance bill for interest that should not have been allowed to accrue during the bankruptcy period to begin with?
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| 08/05/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Nelnet can not collect on a discharge debt. The debt has been paid and now is considered a certificate of indebtedness per the IRS and is considered income. Income can not be reported.
Any account termination that results in a credit balance over {$1.00} should be returned to the consumer. Nelnet now has 7 days to refund my balance.
Per the Family Educational and Privacy Act educational institutions are barred from sharing our financial history. XXXX should not be furnishing this information.
1026.11 Treatment of credit balances ; account termination.
( a ) Credit balances. When a credit balance in excess of {$1.00} is created on a credit account ( through transmittal of funds to a creditor in excess of the total balance due on an account, through rebates of unearned finance charges or insurance premiums, or through amounts otherwise owed to or held for the benefit of the consumer ), the creditor shall : ( 1 ) Credit the amount of the credit balance to the consumer 's account ; ( 2 ) Refund any part of the remaining credit balance within seven business days from receipt of a written request from the consumer ; ( 3 ) Make a good faith effort to refund to the consumer by cash, check, or money order, or credit to a deposit account of the consumer, any part of the credit balance remaining in the account for more than six months. No further action is required if the consumer 's current location is not known to the creditor and can not be traced through the consumer 's last known address or telephone number.
( b ) Account termination.
( 1 ) A creditor shall not terminate an account prior to its expiration date solely because the consumer does not incur a finance charge.
( 2 ) Nothing in paragraph ( b ) ( 1 ) of this section prohibits a creditor from terminating an account that is inactive for three or more consecutive months. An account is inactive for purposes of this paragraph if no credit has been extended ( such as by purchase, cash advance or balance transfer ) and if the account has no outstanding balance.
( c ) Timely settlement of estate debts ( 1 ) General rule.
( i ) Reasonable policies and procedures required. For credit card accounts under an open-end ( not home-secured ) consumer credit plan, card issuers must adopt reasonable written policies and procedures designed to ensure that an administrator of an estate of a deceased accountholder can determine the amount of and pay any balance on the account in a timely manner.
( ii ) Application to joint accounts. Paragraph ( c ) of this section does not apply to the account of a deceased consumer if a joint accountholder remains on the account.
( 2 ) Timely statement of balance ( i ) Requirement. Upon request by the administrator of an estate, a card issuer must provide the administrator with the amount of the balance on a deceased consumer 's account in a timely manner.
( ii ) Safe harbor. For purposes of paragraph ( c ) ( 2 ) ( i ) of this section, providing the amount of the balance on the account within 30 days of receiving the request is deemed to be timely.
( 3 ) Limitations after receipt of request from administrator ( i ) Limitation on fees and increases in annual percentage rates. After receiving a request from the administrator of an estate for the amount of the balance on a deceased consumer 's account, a card issuer must not impose any fees on the account ( such as a late fee, annual fee, or over-the-limit fee ) or increase any annual percentage rate, except as provided by 1026.55 ( b ) ( 2 ).
( ii ) Limitation on trailing or residual interest. A card issuer must waive or rebate any additional finance charge due to a periodic interest rate if payment in full of the balance disclosed pursuant to paragraph ( c ) ( 2 ) of this section is received within 30 days after disclosure.
|
| 03/03/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I XXXX with my XXXX XX/XX/2015 and am in the process of transitioning to repayment of my student loans. My student loans are being serviced by Nelnet. XX/XX/XXXX I submitted an application for a loan consolidation. At the same time I submitted the application for an income-driven repayment plan. The loan consolidation was recently completed but Nelnet did not process the IDR request. On XXXX XXXX I spoke with a representative from Nelnet about my request for an IBR plan. He advised me that the original request was not processed and they had no record for it. I looked back over application on the Direct Loans website ( XXXX ) and the IBR application was definitely submitted on XXXX XXXX, 2015. But I still have time to submit the request again so I discussed it with the representative. He wanted me to submit my current pay stubs and failed to advise me that they could use income reflected on my 2015 tax return to calculate my repayment. He also advised me that if I chose the REPAYE plan, for which I qualify, I would not qualify for the Public Service Loan Forgiveness ( PSLF ) program. ( I XXXX at a XXXX. ) I told him to start the application but that I wanted to do additional research. In the meantime he told me that he could do an administrative deferment while the application was in process but it had to be done within 30 days of my payment due date, which is XX/XX/XXXX. I had to tell him that we were within 30 days of the due date because XXXX has 29 days. He continued to argue but ultimately said that he was able to submit the request, but I doubt that he actually followed through for reasons discussed below. I did some online research and discovered that information was incorrect on both counts. I called Nelnet back and spoke with a different advisor who also advised me that the XXXX plan would not qualify for PSLF. I asked why I was receiving conflicting information and the advisor said he would ask a supervisor. When he returned he said that the information that he was working from was out of date and incorrect. He also advised me to submit my PSLF application to Nelnet. I submitted my application for IDR on the Direct Loans website because it links directly to the IRS for tax return information. The IDR application was received by by Nelnet on XXXX XXXX. I also completed the PSLF application and discovered that it should be submitted to XXXX servicing rather than Nelnet. I called Nelnet on XXXX and got a recorded message that my IDR application was received on XXXX XXXX and it was pending and could take " up to 3 business days '' to process. I called Nelnet again on XX/XX/XXXX, four business after the application was received, and got the same recorded message. I spoke to a representative and asked about the delay. I informed her that it had been more than 3 business days and asked how long it would take. She said it could take 3 to 4 weeks. I asked why the incorrect message and she eventually admitted that the message is a lie. I asked to speak to a supervisor and he also admitted that the message is misleading but said that he would submit my complaint. I then asked him about the request for the administrative deferment should have been submitted on XXXX XXXX and he said that he could see that the request was submitted properly but it was never processed and said that was " strange. '' At this point I am holding my application for PSLF but I 'm concerned that my IDR application will not be processed before my due date and that the administrative deferment will not be applied. At some point, I was also told that the previous year 's tax return could only be used until XX/XX/XXXX. I am very frustrated by the repeated and continuing failure to process properly submitted applications and I have no trust that I am receiving correct information from Nelnet.
|
| 03/18/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
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|
Web |
Servicemember |
|
Received Nelnet Monthly Statement in XXXX detailing XXXX interest charges.
NELNET, Nelnet.com, XXXX XXXX XXXX, XXXX, NE XXXX, XXXX, XXXX The interest charged on XXXX statement was {$260.00}. The daily interest rate is 0.02739726 % ( 10 % APR ). This rate was applied to an approximate balance of {$23000.00}. The daily interest rate equals approximately {$6.00} ( as indicated on the XXXX statement ). When multiplying the daily interest rate of {$6.00} by 31 days ( 31 days in XXXX ) the maximum amount of interest that could be charged based on the balance due, would be {$200.00}. This is the approximate amount I have been charged in past months, based on the payment schedule I have with Nelnet.
The amount of interest charged as indicated on the XXXX statement : {$260.00} ; minus {$200.00} ( normal interest charge at $ XXXX/day ) equals {$66.00} more interest than the annual interest rate supports.
I contacted Nelnet on three occasions, once by phone ( evening of XX/XX/20 ) and twice by email ( XX/XX/20 and XX/XX/20 ). In a lengthy conversation, the representative put me on hold several times as she consulted with her manager to help resolve this issue. When Nelnet could not resolve it, Nelnet indicated they would send me detail regarding the interest charges, to my email. Nelnet has not provided the detail. When Nelnet replied to my email inquiries, Nelnet gave me the formula to calculate the interest, however, using their formula, it does not support the amount of interest I have been charged.
When dividing the amount of interest charged in XXXX ( {$260.00} ) by 31 days ( XXXX interest charges ) this equals $ XXXX/da, $ XXXX/day more than what the statement indicates the daily interest should be ( $ XXXX/day ).
I am unable to receive a direct response from Nelnet which will look in to this specific occurrence, as Nelnet continues to give canned responses to the apparent interest overcharge. In addition to the overcharge, I reduced my balance due during the month of XXXX and XXXX to the current amount of {$2800.00} ( a balance reduction of {$21000.00} ) which would tend to indicate an interest cost reduction, however, the interest charges increased as my balance decreased. The interest overcharge is easily understood by looking at the XXXX statement and noting the considerable reduction to my balance due. The interest charges should have been reduced rather than increasing approximately 33 %.
Nelnets interest calculation response : The interest on your student loan ( s ) is calculated using the daily simple interest method. Your interest accrues at a daily rate based on the principal balance and interest rate of your loan ( s ) .To calculate how much interest has accrued on your account since your last payment or since the interest was last satisfied, do the following : 1 ) Multiply the principal balance by the interest rate ( i.e. {$10000.00} x .08 = {$800.00} ) 2 ) Divide this amount by XXXX, which is the number of days per year ( i.e. {$800.00} / XXXX = {$2.00} ) 3 ) Multiply the daily rate by the number of days since your last payment or since the interest was last satisfied ( i.e. {$2.00} x 5 = {$10.00} ) 4 ) This is the amount of interest that has accrued on your account.
Please note that when a payment is received it is first applied to any fees ( if applicable ), then to accrued interest and finally to principal. Since your interest accrues at a daily rate based on your principal and interest rate, we are unable to provide you with an amortization schedule. Please refer to your repayment schedule for detailed information regarding your repayment term.
Please be aware, if your account is on an Income Driven Repayment plan your payment will be applied to accrued interest first, then fees ( if applicable ), and then to principal.
|
| 03/14/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
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|
Today [ XXXX/XXXX/XXXX ] I made a phone to Nelnet & spoke to a Nelnet Representative [ " XXXX '' ] to help supply me with clear answers in addressing some of my concerns.XXXX answers did not correspond to much of the information provided on the website.
XXXX 1A ] - WHAT IS THIS 3 YEAR 'PROBATION '' PERIOD & WHY IS THE SUCH EMPHASIS PLACED ON THE POWER TO REACTIVATE THE 'DISCHARGED '' LOAN?
IF THE LOAN IS TRULY & LEGALLY DISCHARGED ; WOULD N'T I RECEIVE FORM XXXX?
THE USE OF THE WORD, " DISCHARGE '' IS MISLEADING & DISTORTED.
* THE TELNET REPRESENTATIVE [ XXXX ] EXPLAINED THAT THE DISCHARGE THAT IS REFERRED TO ON THEIR WEBSITE INFORMATION IS NOT A FINAL [ REAL? ] DISCHARGE. IN THE EVENT THAT IT WAS " THE FINAL DISCHARGE '' ; I WOULD BE SENT FORM XXXX.
* " If I 'm subject to a 3-year post-discharge monitoring period, what will happen during the monitoring period? '' 1B ] -IF I 'VE BEEN XXXX FOR A PERIOD OF GREATER THAN 3 YEAR TIME PERIOD ; WHY CA N'T I PRESENT A PRINT-OUT OF MY BANK RECORDS & TAX STATEMENTS OF THE PAST 3 YEARS TO PROVE THAT I 'M IN & HAVE BEEN IN COMPLIANCE OF THIS CRITERIA THAT NELNET [ THE US DEPARTMENT OF EDUCATION ] INSISTS ARE NECESSARY TO JUSTIFY THIS " ALMOST '' DISCHARGE PROBATION PERIOD?
* XXXX ] -WHY DOES NELNET [ A.K.A.- THE XXXX DEPARTMENT OF EDUCATION ] ONLY RECOGNIZE MY XXXX IN XX/XX/XXXX WHEN NATIONAL & STATE AGENCIES HAVE RECORDED MY XXXX IN XX/XX/XXXX? IS THE US DEPARTMENT OF EDUCATION MORE MEDICALLY QUALIFIED THAN THE MEDICAL PROFESSIONALS REPRESENTING THE NEW YORK STATE DEPARTMENT OF HUMAN RESOURCES & THE DEPT OF SOCIAL SECURITY XXXX, IN ADDITION TO MANY PRIVATE SPECIALISTS & PHYSICIANS IN THE ABILITY TO DIAGNOSE & MAKE AN ACCURATE DETERMINATION IN REGARD TO MY XXXX?
THIS MEANS THAT ANY MONEY THAT WAS GARNISHED FROM ME-BEFORE THE APPLICATION OF XXXX WAS DOES NOT HAVE TO BE RETURNED ...
* " What happens if the Department approves my XXXX discharge request? " Link : XXXX 2A ] - WHAT RIGHTS/AUTHORITY/EXPERTISE/QUALIFICATIONS DOES THE US DEPARTMENT OF EDUCATION TO PARTICIPATE IN THE PROCESS OF DETERMINING AN INDIVIDUAL 'S XXXX? I ACCORDING TO NELNET, THE DOCUMENTATION PROVIDED BY THE DEPT OF SOCIAL SECURITY ADMINISTRATION IS NOT ENOUGH-AS THESE RECORDS ARE REVIEWED BY NELNET [? ] & THEN FORWARDED TO THE US DEPARTMENT OF EDUCATION FOR THEIR REVIEW.
* What should I do if I want to apply for a XXXX discharge? Link : XXXX 3 ] -WHY DOES THE NELNET WEBSITE PROVIDE CONSUMERS WITH FALSE INFORMATION? " Finally, we 'll contact your loan holders and instruct them to suspend collection activity on your loans for a period of up to 120 days. This means that during the 120-day period you will not be required to make payments on your loans. '' * I WAS TOLD ON THE PHONE BY THE NELNET REPRESENTATIVE THAT THE GARNISHMENTS WOULD & LEGALLY COULD BE CONTINUED. NELNET COULD DO NOTHING TO ADDRESS OR PREVENT FUTURE GARNISHMENTS. I WAS TOLD THAT NELNET WOULD NOT SPEAK TO MY LOAN HOLDER [ THE DEPARTMENT OF EDUCATION ] I WAS INFORMED THAT IT WAS UP TO ME TO SPEAK TO THE DEPARTMENT OF EDUCATION [ MY LOAN HOLDER AT XXXX ] IN ORDER TO ATTEMPT TO STOP THE GARNISHMENTS. THIS LATEST NEW INFORMATION SEEMED TO STRONGLY IMPLY SOME ADDITIONAL ARRANGEMENT & PROCESS OF APPLYING FOR A " HARDSHIP '' WITH MY LOAN HOLDER.
* " Discharge Processing/How long does the XXXX discharge application process take? / Our review of your XXXX discharge application typically takes less than 30 days to complete.
THE RESPONSE OF THE NELNET REPRESENTATIVE [ XXXX ] WAS THAT COULD REQUIRE UP TO 120 DAYS TO REVIEW THE CASE & PROCURE THE ANSWER AS TO WHETHER YOU QUALIFIED FOR THE " FAKE '' [ NOT FINAL ] DISCHARGE. DURING THIS 120 DAY REVIEW TIME FRAME ; THE DEPARTMENT OF EDUCATION IS STILL FREE TO GARNISH MY XXXX PAYMENT UNLESS OTHER ARRANGEMENTS HAD BEEN MADE.
|
| 09/19/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
|
|
I am writing in regards to my stay at XXXX XXXX University. I became aware of XXXX XXXX in 1999, I received flyers and calls form the school on a weekly basis. I requested information from the admissions XXXX XXXX XXXX at the time. He gave me to one of the admissions reps to work with by the name of XXXX XXXX. I spoke with her on many occasions and she was telling me what a great the degree program recording arts was. I always had a dream to be in the music industry. At the time I was working XXXX XXXX XXXX.
I had a simple life and was developing a nice nest egg through my 401k. I started receiving calls from XXXX XXXX and they would talk about the school and how beautiful the XXXX area was. I was told this was a degree that was flourishing and that I would be able to make a great living at it. After receiving multiple calls from them with this painted picture over the course of a year. I believed this was a prayer being answered, I come from a small town and thought this was a way out of working in a plant my entire life. She and I talked about the cost, but she told me how great the return was and how the students eventually end up working in major studios with stars in the industry. This was great opportunity for a guy who had big dream.
At this point my mom and I got in the car and visited the campus and boy was it impressive. The presentations were awesome and would make you want to sign on the dotted line immediately. We went back home and we discussed how we could make it work because the tuition was very expensive but they stated the return would be great. I spoke with the admissions rep and they transferred me to financial aid, where my mother and I took out loans and my mother co-signed so that I could attend. I previously stated that I had a 401k, at that time I was told by XXXX XXXX that I would have to get an apartment because I would not be able to work while attending school because of the crazy hours. So I cashed out my 401k and ventured out to bigger dreams. This is where the downward spiral began.
I had an apartment, bills came in and I had to get additional loans for living expenses. Through all the struggles, late nights and disappointments I still graduated unfortunately with a lot of student loan debt. At this point it was time to find a job, during the admissions process they promised job placement assistance but all they were able to produce were unpaid internships that I only heard horror stories from other students about. One of the biggest things from the government was gainful employment, they still to this day fail in this area across the board.I dont understand how this program can still be offered with the years with poor outcome. I was in such a money crunch, I could not do this so I moved, the school had such a bad rep for being a degree mill I couldnt find work. I had to move in with my brother, file bankruptcy and lost everything.
I found myself back in an industrial plant, right where I started. I struggled for years and still to this day are harassed even while unemployed to pay their loans back, I was not able to find gainful employment at all till I went back to school and achieved my XXXX and XXXX XXXX in XXXX. Today, I am still paying on the XXXX XXXX private and federal loans that my mother and I took out. I am asking for forgiveness for these loans as my mother and I were misled during the entire process, the dreams the XXXX XXXX admissions team promised were unethical and they are unfair deceptive practices. XXXX XXXX University is a for-profit college and all they care about is the money from the federal government. I honestly think that I was wrongfully done by a predatory lending scheme. Currently I am in over 140k in students loans because of this, I seek a forgiveness.
Kind Regards,
|
| 01/30/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
Please accept this assistance request for relief from my student loan interest being capitalized into the principal amount. I have tried to work out the issue with my loan servicer, Nelnet, who informed me there is nothing they can do to remedy the situation.
My original loan principal was {$100000.00} when I graduated XXXX in XXXX. My loans have accrued $ XXXX in interest while in school and the past three years while on Income Based Repayment. I am fully aware of the consequences of interest being capitalized in the principal as the loan continues to build and build with payments going up and up. I 've remained on IBR to avoid that situation and I have never missed a student loan payment.
I know that I need to resubmit IBR re certification every year by the end of the year as I have done so for the past 3 years. I was informed over the phone by a Nelnet representative that the absolute latest date that I could submit re certification was XXXX XXXX. Nelnet representatives continually provided me with misinformation, incorrect dates and incorrect payment amounts. I worked vigorously to communicate with Nelnet, Studentloans.gov, and the IRS to get my re certification complete - there were issues with the online portal income certification, among other things. On Friday, XXXX XXXX, I believed all the necessary forms had been submitted via the online portal. On XXXX XXXX, I mailed the re certification and emailed the re certification as well to make sure it was 100 % complete. On Monday XXXX XXXX, I received nothing from Nelnet and believed it was taken care of. On Tuesday XXXX XXXX, I received an email from Nelnet stating my interest had been capitalized into the principal and my new loan balance was {$130000.00} with a monthly payment of $ XXXX/month up from the $ XXXX/month it was this year. I immediately called Nelnet and was told that the system automatically capitalizes the interest if the re certification is n't processed on time and that there is nothing they can do to help me. I spoke to two managers and then the head account manager and all said that they ca n't un capitalize my interest because I had missed the deadline. I stated I never received notice of a hard deadline and was told over the phone that the deadline was XXXX XXXX. They stated that I received notice through my online portal and that the deadline was actually in XXXX. I asked if they called or sent a letter to make sure I got notice and was aware of the deadline, they said they are not required to do so because they notified me through my online portal. I continued to ask if they could process my re certification and un capitalize my interest. They said no and that the " system '' does it automatically and they are just following the regulations of the Department of Education.
I started asking for help to remedy this situation on XXXX/XXXX/XXXX after my student loan interest was capitalized. It is now XXXX/XXXX/XXXX and all that has happened is many phone calls and much aggravation with Nelnet and XXXX. As a result of this my student loans have been capitalized, Nelnet put me on Standard Repayment for maybe a day ( or less ) so my loan payment in XXXX was {$1400.00} +, and then they switched me back to income based repayment for XXXX for a payment of $ XXXX. It is unfair, un just, and wrong what is being done by the Dept. of Eduation and Nelnet, by capitalizing students interest into their principal, especially when the student gets their re certification information in on time. I beg this office to help assist me in my case to un capitalize my student loan interest from the principal. I am a hard working young professional. I have never missed a student loan payment, have a great credit score, and do everything I can to better my family and my community.
|
| 02/09/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
On XX/XX/XXXX of XXXX I submitted a deferment request to NelNet in order to suspend payments as my current forbearance was about to end. With the pandemic in full swing, and having no employment, this deferment was crucial. I have the documentation regarding the applcation, which I am happy to attach to this case file.
I never received a reply from Nelnet ( no emails, calls, nor physical mail ), and found that on XX/XX/XXXX my credit score dropped 120 points in one day, as Nelnet reported my account as delinquent 120 days.
When I called to investigate the issue and ensure my information was received and processed, the representative said it was 'not their responsibility to follow up directly with their clients '. I was told that my application was rejected, and they tried to email me but, on the same call, told me they did not have an email on file. In response to my query regarding why I was rejected, they told me I needed to use the income-driven deferment form and not the form I utilized. Further, I asked why they simply did not mail me a reply or an update, to which the agent told me it is not their policy to mail customers this type of information. There was no attempt made by the company to update me regarding my application status and no effort to ensure they had my contact information in order to communicate account updates. I also find this odd, as I have had previous email communication with the company prior to this incident - so they DO have my contact details. Not only was the agent unwilling to work with me to rectify the issue, but he also blatantly misrepresented the facts by stating they did not have any record of contact information.
My student loan account status history has been impeccable up to the point Nelnet took over my account. Previously, my account was serviced by Great Lakes for many years and I never had any issues. My accounts were in good standing and they possessed all of my relevant contact information - which should have been transferred to Nelnet. Now, through negligence and a refusal to accept responsibility for their actions, my credit score is below 590 ... it used to be in the low 720s before this incident. I am trying to get a mortgage and this has severely hampered my ability to do so ... traditional lenders will not consider me and I am not willing to pay predatory lending rates. Further, I had to lease a car as my prior lease expired in XXXX. I now have a ridiculously high-interest rate as my credit score placed me as a tier 3 applicant for the lease.
I believe Nelnet acted maliciously because my accounts have been current and in good standing for over 20 years. they know I am a candidate for possible student loan forgiveness based on the length of the account and good history. I believe they deliberately ignored my application and avoided a response to my inquiry so they could alter the standing of my account and retain the full balance so they can continue to accure interest and keep the loan payments in their coffers.
Nelnet 's negligence has caused irreparable harm to my credit and is costing me to not only suffer egregiously high premiums for my car but also preventing me from owning a home. Further, they are negatively impacting the potential for full or partial forgiveness of the loan. In these very trying financial times during a pandemic, Nelnet showed no regard or remorse for their actions and took advantage of me and my family, placing us in even more dire financial straits. I would like this issue rectified and Nelnet to be held fully responsible for their actions.
Please review the 2 attached files to support the above. The first is the initial application which I submitted on XX/XX/XXXX. The second is the application I re-submitted in XXXX of XXXX.
|
| 04/03/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
My name is XXXX and I am the XXXX for XXXX XXXX, He was judged to be XXXX XXXX XXXX XXXX in XXXX. He had held Student Loans from his time at XXXX XXXX and I had received a letter from Nelnet stating that his loans were going to be considered in default. I filed an application for Discharge due to XXXX being XXXX XXXX XXXX XXXX and provided them with his award letter ( as the letter I received requested so that the discharge process could begin ). They denied it stating they needed further information. I provided them with numerous medical records including his XXXX and XXXX XXXX XXXX XXXXt report ( which also included his XXXX XXXX XXXX Score ) that the SSA judge who granted XXXX XXXX XXXX XXXX XXXX had assigned controlling weight to the opinion of the Dr. who completed it as it was also deemed to be consistent with the opinions of two other Ph.D 's who had also examined him ( page 7 of Fully Favorable Award Notice ). Nelnet again denied the discharge stating he did not meet the criteria. Next they stated if I wanted to appeal, I would have to provide them with a Benefit Planning Query from SSA and that he would qualify if it " shows that your next scheduled XXXX review will be 5 to 7 years or more from the date of your last SSA XXXX Determination '' ( verbatim quote taken from page 1 of their XXXX Discharge Application ). The XXXX XXXX XXXX was obtained, and showed that he is not due for an examination until XXXX, 6 years from the date of his XXXX Determination. I received another denial letter. I called Nelnet and asked them why it was denied when it can clearly be seen that it will be 6 years from the date of his Determination ( withing the 5 to 7 year range as stated on their own application ). The girl I spoke to said " No, he's getting reviewed in 2 years so he's denied. '' After attempting to explain to her that the language of their form is rather clear she stated " Look, we aren't allowed to do the addition and subtraction of years, they just tell us to look at whether the form has a 5+ or a 7+for review cycles, if it says anything else then it's denied ''. I asked her if that's the case then why not state that on the form instead of stating that it is from the Date of Last Determination, those are two very different things. She became increasingly rude and hostile on the phone and stated that if XXXX " really is XXXX then have his doctor fill the form out and send that to us ''. I stated I had sent them medical records as well as the complete Fully Favorable Decision of XXXX XXXX XXXX XXXX which has not only all of the information as they request on their form, but in far greater depth and detail regarding the scope and severity of XXXX 's XXXX, far more detail than they would receive from a single page form. She responded with " Yeah, but if it's not on our form then it won't get read.
Anything else? ". They are already garnishing XXXX 's XXXX, and with what little he receives this places an undue amount of stress and hardship on an already difficult situation. He has medications for his XXXX XXXX that we have to fight his insurance every year to cover, otherwise they would be in excess of $ XXXX per Month.
XXXX was injured in the prime of his life through no fault of his own and has been never been the same and never will be again. For him to be in such a vulnerable and sensitive state and in need of relief, which is what XXXX Discharge programs are supposed to be for, only to be denied time after time after time, even after sending along documentation that if one were to be bothered to read for only a moment or two could plainly see that he will never re-enter the workforce or live the life he had before. Instead Nelnet has done the very thing that could make his living situation worse.
|
| 06/26/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Good afternoon, I am complaining about how Nelnet is handeling my payments and information being given to me. The problem started in XX/XX/2018. My payment went up to {$200.00} without warning. I am on automatic debit and have this coming out of an account that is used to only pay this loan. This forced my account into overdraft since only enough money is added to that account to pay this payment. I made a deposit and went back to the bank to ask for a refund as it is the first time I had every overdrafted. they were inclinded to refund my money.
I Immediately signed on to my Nelnet account to check the payment history and noticed my payment amount showed due for around {$140.00}. ** for the month of XXXX. I called Nelnet to see why my payment amount had just gone up and now gone down. I spoke to a rep that told me I had a {$60.00} credit on my payment but was unable to tell me why. she offered to send me a billing statement. before I ended the call I asked what my payment amount would be drafted at, the {$140.00}. ** or the new payment of {$200.00}, she replied that the smaller amount. I told her I would be calling back if the it was the larger amount and wanted to make sure it was being done correctly.
on XX/XX/18 the {$200.00} was drafted from my account forcing it to overdraft for a 2nd time. I called in and sppoke to a on XX/XX/18 I believe. The rep was much more helpful and stated that my auto ACH was drafting teh incorrect payment for me and that my payment amount should have been {$150.00} this whole time and the disclosure from XXXX XXXX where my loan was transfered from was incorrect. At this point I do not even care more money was being applied to my loan as it does pay it down faster. My concern was the {$35.00} NSF I had to pay to my bank which I do not believe was my fault.
The rep transfered me to a resolution team and I spoke to a rep XXXX. she said that she would listen to the call and determine what the rep said to be, This was on XX/XX/18. I patiently waited for a return phone call, finally on XX/XX/18 I called back to see if they had a resolution. while I was on the phone with a rep XXXX called me back on my cell phone. she claimed she had listened to the call and that even though the rep had told me the lower amount would draft, she also stated that since it was auto ACH she didn't know what would happen, and since that was said Nelnet was covered.
I do not rememeber her saying this at all but also could not believe Nelnet took over a month to research this and then were using this weak explination to not refund me my money. I have always paid on time and never had a situation like this happen to me.
Going foward to my XXXX payment, the website again said my total balance was {$97.00}, on XX/XX/18 the payment of {$150.00} was taken out of my account. My account still shows {$97.00} due for the month of XXXX now but am sure that amount will not be taken out. I work with ACH transactions daily and know the regulations governed my XXXX. I also am aware they are not able to just randomly debit my account for random payments. I am also upset as I can not get a straight answer as how much my payments should be, how much they should have been in the past or why I was debited random amounts. I am also concerned about the {$35.00} i was forsed to pay through no fault of my own. I am a financially responsible person and DO NOT pay fees to my bank or anyone else unless absolutely necessary. in this case I believe Nelnet has been irresponsible with my payments and can not give me correct information. I will keep complaiming to the CFPB, department of education, anyone that will listen till I get the correct amount that should be being paid for my loan monthly and my {$35.00} dollars back.
|
| 04/18/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
RE : Inaccurate credit reporting for two loans serviced by NELNET. Please see negative reporting for the year XXXX.
ATTENTION STUDENT LOAN SERVICE PROVIDER, NELNET. PLEASE BE ADVISED THAT YOU ARE CURRENTLY IN VIOLATION OF THE ELECTRONIC CODE OF FEDERAL REGULATION, TITLE 16 PARTS 660.3 ( C ) AND 660.4 ( A ) ( 3 ), ( 4 ).
IF YOU REPORT INFORMATION ABOUT CONSUMERS TO CRAS- LIKE A CREDIT BUREAU- YOU HAVE LEGAL OBLIGATIONS UNDER THE FCRAS FURNISHER RULE IT IS ILLEGAL TO REPORT INFORMATION THAT YOU KNOW OR BELIEVE TO BE INACCURATE. YOU HAVE REASONABLE CAUSE TO BELIEVE THAT INFORMATION IS INACCURATE IF YOU HAVE KNOWLEDGE, THAT WOULD LEAD A REASONABLE PERSON TO DOUBT THE ACCURACY OF THE INFORMATION. YOU CAN NOT UNDER ANY CIRCUMSTANCES, REPORT INFORMATION THE CONSUMER HAS TOLD YOU IS INACCURATE IF IT IS, IN FACT, INACCURATE. FCRA SECTION 623 ( A ) ( 1 ) ( C ).
IF YOU FURNISH INFORMATION TO A CRA ON A REGULAR BASIS AND DETERMINE THAT ANY INFORMATION YOU PROVIDED IS INACCURATE OR INCOMPLETE, YOU MUST PROMPTLY NOTIFY THE CRA AND PROVIDE CORRECTIONS OR ADDITIONS. GOING FORWARD, YOU MUST FURNISH ONLY THE CORRECT INFORMATION TO THE CRA. FCRA 623 ( A ) ( 2 ) ( B ).
THE FACTS : XXXX XXXX XXXX ( the consumer ) has been in contact with NELNET ( the data furnisher ), Since on or about XX/XX/XXXX about the status of two loans that are service by the data furnisher. The loans are referred to as loans eight and nine, and the data furnisher states that the loans in question originate from a consolidation in XXXX. The consumer has requested copies of statements, master promissory note ( s ) and any information pertaining to said loans, but as of yet has not received the requested information. The latest request was made on XX/XX/XXXX on or about XXXX est. The two loans are currently negatively reporting as late on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. Of the seven negatively reporting items on the consumers credit report this misreporting comprises six of those instances. During the time in question the consumer was a student and should have been under the grace period for a standard loan, however, the data furnisher had input the consumers personal and contact information wrong into their system. In the year XXXX changing the consumer provided contact information that was correct to a wrong email and phone number via a system that the data furnisher uses called vendor searching where the data furnisher randomly pulls consumer information from various unconfirmed vendor sources and relies on said information to notify consumers of information related to their account. On two such occasions the data furnisher had the consumers email contact information at a non-existent location ( i.e.XX/XX/XXXX @ GMIL. com ; and another time as tthetrillionaire @ XXXX. co. At first glance a reasonable person could have perceived the missing characters from XXXX and XXXX, thereby avoiding errors and ensuring that the consumer received all communications from the data furnisher. These oversights lead both to the data furnishers inability to effectively communicate with the consumer and further more led to the inaccurate reporting to the CRA. As the data furnishers own system failed them and in turn caused the incorrect reporting. This consumer request that the data furnisher review part 660.3 ( c ).
Consumer request that as the late reporting is obviously the result of a systematic failure on the part of the data furnisher and in no way is the fault of the consumer himself that the data furnisher take steps to correct the inaccurately reported information immediately with all CRAs who received the information provided by data furnisher IAW the rules set forth by the FTC and the FCRA.
Thanks, XXXX XXXX XXXX XXXX
|
| 04/20/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
|
I went to XXXX XXXX University between the years of XXXX - XXXX and when I got out I was served with XXXX different bills for payment. I later consolidated my loan with the advise of a representative that worked for on of the companies I made payments too. I was not taught about principle at a younger age and made my minimum payments for many years and then started to pay down the principle in early XXXX 's. By this time my loan had been sold to XXXX XXXX and by then I had paid it down ov er 11 000.00 dollars down in so many years for I was doing better work wise and could afford to. I then found hardship with the crash of the banks in late XXXX to XXXX and so on and could not afford minimum monthly payments. My balance was paid down from roughl y 28 000.00 to 17 000.00 wh ich shows on my credit report. So I tried to work with XXXX and they continued to rudely ask for repayment and I let them know that the company I worked for shut down and I am out of work and there were no jobs with in many miles radius in the XXXX XXXX Area and I had to take a low paying service position in hospitality and could barley afford a place to live. I took years to bounce back for I had a car payment that I had to hold full coverage on and I was single living alone so another XXXX to XXXX dollars a month was a lot of money to me and XXXX continued to rudely treat me as I was not being honest so I had to stop taking calls from them. Latter I had to move back north to stay with family and started work at XXXX XXXX as a XXXX XXXX and I was contacted there by Nelnet. The Nelnet representative said that they were going to have my wages garnished if I did not sign with them for loan service but the loan was at a XXXX XXXX balance and they added more to it. I complained and I wanted itemization of where these fee 's accumulated from and thought it was completely ludicrous how my balance could just be stipulated like this. My loan was then taken over by Navient and they in turn put XXXX XXXX on my balance in less than 3 years and its now sitting at roughly XXXX XXXX in balance that they say I owe or else. I can not fathom how this is right. I would greatly pay what I owe and understand its a business to loan but even a home foreclosure does not accrue interest like this? Normal debt gets charged off and there are penalties to be paid and I would be fine with this. I have paid a combination of combined interest cause I was never taught of principle at a younger age and I then paid into the principle a great deal and now I am being punished unfairly for th e US economic cr ash that happened and the student loan servicers taking full advantage of my hardship. I can not re pay XXXX XXXX of interest thrown on top of my balance after paying it down XXXX XXXX dollars and all the other interest I paid into it and to add did not write off in the early years. Again I can understand 3 maybe 4 thousand i n late fees accrued during the economic crash but XXXX XXXX , this is not right? I would think it could be placed on my public record and make it so that I could not extend credit til l re pay ment could be established but to make it so that I will never get out of this loan now for circumstances that I had no control over is not something I will pay for and I am seeking help from the CFPB to please get this under control. These servicers are preying on American people that have fallen into bad times like myself and I am reaching out whole heartedly for justice on these false fees and balance they say I owe. Thank you in advance for any representation I can get to stop this and get my life back on track from being scammed and manipulated by these servicers.
|
| 11/23/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
PLEASE HELP Problem : Nelnet was unable to process SAVE application in what should be considered an adequate amount of time. Due to their failure to provide service, my accounts accrued {$310.00}.
Desired outcome : Have that interest removed from my accounts, as they had at least 20 days to process that application ; They took XXXX months and didn't even notify me.
Bonus : Have some sort of recompense for being gaslit by Nelnet 's employees for XXXX hours and needing to have to spend even more time fixing a problem. Honestly, just want to have my balance be restored to where it was before interest accrued. I would certainly guess that this happened to many many others.
Facts : - I received confirmation that my application for the SAVE plan was received by Nelnet on XX/XX/XXXX.
- On XX/XX/XXXX, I received an email from Nelnet saying that no further input was needed by me for the application process.
- On XX/XX/XXXX, towards the end of an over XXXX hour phone call, I was told my application was processed XX/XX/XXXX. I asked for proof, I was told I would need a subpoena and that I would have to take their word.
During the XX/XX/XXXX phone call, I had asked for contact with an account manager that I was assured was on the other line, would be with me in XXXX minutes at About an hour and XXXX minutes into the call. This was assured multiple times over the next XXXX minutes. This happened again later with another rep.
I was told on this phone call that I was being transferred to a supervisor XXXX times, each transfer was not to a supervisor, but to another customer service rep.
During this phone call I was told that I should keep seeing that interest accrue every month and that the government would then pay it quarterly.
During this phone call I was told that I could be helped. Their word is by no means worthy of being trusted. The only thing that can be trusted by them is that I need a subpoena to get answers to questions about changes made to my account.
- The representatives on the phone told me that they are in no way able to give any verification to me other than their word that this was done.
- During the time in which my application was not being processed, my accounts accrued interest. The total amount between the XXXX accounts was {$310.00}.
- The representatives on the phone were gaslighting, telling me they would be able to transfer me to their supervisors in XXXX minutes. This never happened. Again, over XXXX hours on the phone with them.
- The representatives on the phone for Nelnet admitted that they were at fault for the applications not being processed, leading to this situation.
- I requested written details as to the timeline my process went through. I asked them for a copy of the phone call they were recording. First, they told me I would speak to their account person who would be available shortly. I was assured that my current rep had already talked to them. Later on, they told me " YOU NEED TO GET A SUBPOENA! '' - I have continued to receive emails stating my application is in process past the date which was stated on the phone. The latest was XX/XX/XXXX.
- My account now shows I am on a save plan. I have no written confirmation as to when that was done. Again, Nelnet representatives told me I would need a subpoena.
- I wanted information on the process. They Said Get a Subpoena.
- If I wanted a call ID, I needed a subpoena. Any further information I needed was to be gained by a Subpoena.
- Any contact information of people who could help was not given. I was just told that those people aren't client facing.
Conclusion : I have no way of knowing if my application was handled properly and neither does Nelnet without a subpoena.
|
| 09/10/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/XXXX Firstmark Services applied a credit to my account for the amount of {$10000.00}. This made XXXX of my loans be paid in full.
On my statement of XX/XX/XXXX, I was not charged for this loan and the loan was removed from the statement.
On XX/XX/XXXX I received a letter stating the loan was paid in full, they verified my information and notified the consumer reporting agencies.
On XX/XX/XXXX I received another statement with no information on the loan that was stated to be paid in full and amount past due was {$0.00}.
On XX/XX/XXXX I received a letter stating I was 24 days past due on the account for XXXX.
On XX/XX/XXXX they removed an extra {$93.00} from my bank account over the amount showed on my statement.
On XX/XX/XXXX I received a statement with the loan put back on a past due amount of {$93.00} and a payment due of {$93.00} on XX/XX/XXXX.
On XX/XX/XXXX I received a letter stating I was 12 days past due for {$93.00} On XX/XX/XXXX I received a letter stating I was XXXX past due for {$93.00}. They also subtracted {$93.00} from my bank account on the same day.
On XX/XX/XXXX I reached on to them about how my account. They informed me that I am past due by {$93.00}, they apparently had made an error and made in incorrect payment on my account. I asked for statements showing the error, how they fixed it and correspondence to correct me not being late on payments due to not being notified of the error when they tried to correct it, retroactively applying back the loan and not being late on any statement payments. They said they would get back with me. This took about an hour on the phone to get to this point.
On XX/XX/XXXX I received a letter stating I was 10 days past due for {$93.00}. I reached back out to them since this is the first thing I have received since reaching out to them. They informed me I was past due on my account. Had to explain the entire situation again due to them having no notes about it except they had made an error. Was informed again they would reach back out to me.
On XX/XX/XXXX I received a statement stating I was {$93.00} past due on the account.
On XX/XX/XXXX I reached out to them multiple times to try to correct this error. After multiple calls I was informed that management had reviewed the account and that I owed {$93.00}. No letter, no correspondence, no corrected statements, no reasoning for the error nothing. Just that I had to take it for their word. I did not accept this as I have no statements with correct amounts or any information on how they made an error or corrected it. Was told they would get back with me again and would not correct or figure out the situation with me on the phone and that I would need to wait XXXX business days.
After trying to fix this multiple times and getting no where. I feel that this could affect multiple things, like credit report, interests being applied to the loan, higher rates later when I consolidate due to multiple late payments. All this after already taking multiple hours out of my time to try correct an error they made. Also was never contacted by them to inform me of this error once they noticed it and tried to retroactively apply the loan making me " past due '' for a statement I never received. I have also received over XXXX calls from the company with no left messages but when I do answer it is just to inform me I'm past due but not correct the actual issue at hand.
This has also affected another loan I have with them due to them applying an inaccurate credit to the account too and them performing reamortization on the account after applying this credit but then taking back out the credit. So now I'm not paying the correct amount on that account but they won't change it now.
|
| 02/12/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I enrolled in a training program for XXXX school in XX/XX/XXXX. I was unable to obtain the certification due to medical. I withdrew from class and from there the problems started with Great Lakes. Over the course of 6 years, I continued to explain to Great Lakes what happened, I had only attended 1 class and withdrew due to medical. I was told I was still responsible for the loan because I had signed a master agreement. In XX/XX/XXXX ( 6+ years ) the loan defaulted and was sent to a different federal agency for collection. It should not have been sent to a collection agency, as I was actively disputing it with Great Lakes but they did it anyways. I have written correspondence with the company during the month of XX/XX/XXXX questioning, as I alway had the validity of the debt. They have a log of my calls in XX/XX/XXXX but conveniently the recordings are gone to validate I was in an active dispute.
On XX/XX/XXXX, I contacted the new federal collection company and explained what happened back in XXXX. I was immediately asked why I had not completed the following : LOAN DISCHARGE APPLICATION : FALSE CERTIFICATION ( DISQUALIFYING STATUS ). I had no idea what they were referring to. The resolution had never been offered by Great Lakes, which would of resulted in my loan being discharged and all negative credit reporting being removed.
I spoke to Great Lakes in depth on XX/XX/XXXX, who acknowledges I had never been offered the remedy but was told it wasnt their responsibility to offer me anything. How is that possible when this is a company governed to provide federal loans and the discharge is a federal program and remedy available? I simply asked them to delete the negative reporting or delete my file, while I work thru the discharge which can take 6-8 weeks or more. After all, had I been offered what I was legally entitled to, I wouldnt of been in the situation for a defaulted loan.
The damage I have suffered financially is devastating due to their actions. I have been denied housing and credit. What credit I could obtain has been subprime rates, further resulting in irreparable harm to myself. I would calculate my losses due to their negligence to exceed {$100000.00} over the course of 10 years, since the loan became active.
Great Lakes is currently in a active class action lawsuit for their predatory lending practices. I am not part of the lawsuit.
I have asked for records of showing where I accepted deferments and why they held onto a loan for almost 7 years when the standard is 3 years before sending to collections? Was if so they could continue to add interest to the unpaid balance? I have asked for explanation of why I was not offered the remedy available to me. I have asked why am I being denied a goodwill adjustment, to delete the file and close this horrid experience out and was told what they do for others is of on concern to me. Is it because Im XXXX? Is systematic racism in play? What is the real reason they continue to hold this {$2000.00} defaulted loan that I am not responsible for over my head and continue to actively be a part of destroying my credit? How can they legally pick and choose who to help when it was them who played a major role by not offering the proper legal remedy available ever?
I attached files. One is an email to my XXXX instructor. Note the date and content of message indicating I would complete my physical on Monday. The other attachment is the withdraw record. Note the withdrawal date from the school. It is the Tuesday, the day immediately following my medical physical when I leaned I could never hold a XXXX license. Great Lakes was always aware I had a medical reason but yet failed to properly inform me of the relief available.
|
| 01/21/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
In response to Complaint Five, 1. You state on XXXX, Having reviewed your account we have provided information to you regarding the following concerns : You have stated that we advised you that the Department of Education, Federal Student Aid advised us that we should not respond to borrowers in writing.
You want responses to your previous inquiries, dated XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
You would also like for us to stop the threatening phone calls in response to your first complaint filed with the Consumer Financial Protection Bureau ( CFPB ) on XX/XX/XXXX.
You would like the forbearance applied as requested in XX/XX/XXXX, and you want an explanation about why your forbearance was not applied as requested.
You would like information about the different types of forbearances and deferments, as well as how interest capitalizes.
You want your student loan debt forgiven.
Allow me to correct your iteration of what I want as state above : As previously specified, I dont want ; I demand that you fully address all written information requests previously submitted to you. You can not continue to avoid addressing the requests by responding with repetitive boilerplate, by referring me to other agencies, or by pointing me to other websites. Responding to borrower requests for information is your responsibility ; this has been confirmed by each of the agencies/websites you keep referring to.
I demand that you explain why you lied in regard to the Department of Education and your legal department advising you not to respond to borrowers in writing.
I demand that you discharge my loans as specified previously I said nothing about forgiving them.
In the immediate offing, I demand that you put my loans in forbearance per your approval of same and as requested.
I demand that you hold yourself accountable for lying, for intentionally deceitful accounting practices, and for intentionally withholding accurate and timely information required to make time-sensitive informed decisions about my loans.
As not previously specified, I demand that you get out of the business of lending money to students. Your behavior is not only incompetent and deceitful, it is disgraceful.
2. You also state : We have provided explanations for each of your concerns in our previous replies to your complaints filed with the CFPB on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
A copy of your payment history, your deferment and forbearance history, and your loan summary letter have been included for your records.
More information about deferments, forbearances, and how interest capitalizes, or is added to your principal balance, can be found at XXXX XXXX XXXX or on the individual deferment and forbearance applications.
We are unable to honor your request to remove your student loan debt. When you signed your Master Promissory Note, you promised to pay all amounts disbursed plus interest and other charges and fees, and a copy of your MPN has been included for your records. Information about deferments, forbearances, and interest capitalization can be found in your MPN. Again, weve responded to your concerns and consider this matter closed. Sincerely, XXXX XXXX Nelnet XXXX to your assertion that you have responded to all written requests, you have not responded to any of them. You also have still not addressed or corrected your application of the most recent forbearance request, and you have not addressed why you lied. As you say, again, answer all outstanding written requests for information, correct your accounting errors, discharge the loans, explain why you lied, agree to hold yourself accountable, and then get out of the lending business.
|
| 08/22/2017 |
Yes |
- Student loan
- Private student loan
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
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*******************************THIS IS NOT A DUPLICATE******************************** Re : Late Payment Removal Account # XXXX Dear Sir or Madam : This correspondence is in response to the Dept of Education/Nelnet account dated XXXX XXXX, XXXX company 's response I received regarding my request to have late payments removed from my credit score report. In the complaint I was told that such reports could not be removed due to regulations promulgated by the DOE and the FCRA. However they did find a error on Nelnet end and retracted the reporting of late payments on XXXX XXXX. Contrary to these assertions, by failing to update previously reported information, Nelnet is in violation of Section 623 ( a ) ( 2 ) of the FCRA. I have attached a FTC advisory opinion which interprets Section 623 ( a ) ( 2 ) of the FCRA. The issue posed in the advisory opinion is how a lender is to handle a situation when subsequent information updates a report that was allegedly accurate when it was made but no longer is accurate in the present time ( i.e., the identical situation I am currently in ). The advisory opinion states that the Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by furnishers, or persons who furnish information to consumer reporting agencies ( CRA ) such as credit bureaus. In particular, this section requires a person that has furnished to a consumer reporting agency information that the person determines is not complete or accurate to promptly notify the consumer reporting agency of that determination and provide any information needed to make it complete and accurate. Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to update accounts as well as to correct.
Nelnet representatives told me that because the delinquent payments were accurately reported on the following months and year XXXX, XXXX, XXXX, XXXX, XXXX that any subsequently initiated forbearance/deferments would not allow for Nelnet to update reports to CRAs to show that the payments were not late and actually in forbearance/deferment. However, Section 623 ( a ) ( 2 ) clearly shows that the reports must be updated/corrected regardless of whether they were accurate at one point. * All of my Nelnet accounts that were part of the XXXX XXXX, XXXX XXXX, XXXX XXXX, and XXXX XXXX late payments show forbearance status effective as of XXXX XXXX, And a economic hardship deferment was submitted and applied onXX/XX/XXXXAlso, I had an administrative forbearance added to my loans on XXXX due to accident and illness. Therefore, my credit reports do not currently accurately reflect previous payment statuses with Nelnet, both as they actually existed and as Nelnet has recorded them. I am thus requesting that in compliance with Section 623 ( a ) ( 2 ) of the FCRA that the four accounts showing a late payment from XXXX to XXXX be updated and/or corrected and removed. SINCE MY XXXX XXXX EMAIL, I HAVE DISCOVERED THAT ALL OTHER LOAN PROVIDERS TIMELY PROCESSED THE DEFERMENT/FORBEARANCE LEAVING ME TO SUSPECT A PROCESSING ERROR ON BEHALF OF NELNET. In addition to the possible Section 623 ( a ) ( 2 ) claim, I intend on disputing the processing of my deferment if need be. In the event that these reports are not immediately updated to accurately reflect my forbearance/deferment status during those times I intend on filing disputes with the FTC, Florida Attorney General, and BBB, and pursue other legal routes if necessary.
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| 01/16/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I received an email on XX/XX/XXXX saying that my student loan and auto debit with the .25 % rate reduction have been transferred from XXXX XXXX to Nelnet. My complaint is that 1-Nelnet violated Regulation E 1005.10 ( b ) by changing my auto debit from {$190.00} to {$310.00} in XX/XX/XXXX ( a ) without my written/electronic authorization and ( b ) knowing that a payment change to {$310.00} does not meet a designation of either a fixed amount or the amount due, I definitely never agreed to a payment range 1005.10 ( d ) as specified by the rule and while they are in their right to use the preexisting authorization 1005.10 ( b ) -1 it does not allow for this kind of change, 2-when I called on XX/XX/XXXX they were unable to explain why the change occurred, 3-they have not responded to my direct messages from XX/XX/XXXX and XX/XX/XXXX to fix this error, and 4-that I am unable to set up another auto debit through Nelnet without the option of any other payment besides {$310.00} thus forcing me to set up an auto-payment through my bank and losing the .25 % rate reduction. I find this action by Nelnet to be a complete violation of our lender/borrower relationship. I haven't looked into it, but its possible there are ACH violations here as well. Below is an account of what I know.
XXXX through XXXX XXXX XXXX monthly auto-payment of {$190.00} made XXXX XXXX payment of {$500.00} made ( first ) XXXX Servicing Transfer Notice to Nelnet XXXX Statement notice due XX/XX/XXXX for {$0.00} XXXX Notice of auto Debit on XXXX for {$190.00} XXXX Registered account and opted in to estatements on Nelnet website XXXX Statement notice due XXXX for {$0.00} XXXX Notice of auto debit on XXXX for {$190.00} XXXX Statement notice due XXXX for {$0.00} XXXX Notice of auto debit on XXXX for {$190.00} XXXX XXXX payment of {$500.00} made ( second ) ( XXXX ) Statement-missing this email XXXX Notice of auto debit on XXXX for {$190.00} XXXX Statement notice due XXXX for {$0.00} XXXX Notice of auto debit on XXXX for {$190.00} XXXX Statement notice due XXXX for {$0.00} XXXX Notice of auto debit on XXXX for {$190.00} XXXX XXXX payment of {$500.00} made ( third ) XXXX Statement notice due XXXX {$0.00} XXXX Notice of auto debit on XXXX for {$190.00} XXXX Statement notice due XXXX for {$120.00} XXXX Notice of auto debit on XXXX for {$310.00} ( no warnings ) XXXX logged into account to see if XXXX payment posted and saw new payment amount XXXX called Nelnet and was told I was put on a 10 year repayment ( technically if you amortize this payment out based on the balance at that time they amortized it for 2 years ) and could not stop the payment cause less than 3 days XXXX direct messaged Nelnet stating they were not authorized to change my auto debit XXXX Logged into account to get more information, noticed account is in forbearance ( unsure why since I have been paying monthly forever ) XXXX direct message to Nelnet that payment wasn't authorized, I was never notified of a change to my repayment plan, that I want the difference of the {$190.00} to {$310.00} returned and my auto payment be corrected XXXX Confirmation email that direct message was received by Nelnet XXXX Notice that tax statement is available XXXX Statement notice due XXXX for {$120.00} XXXX since I received no response, logged into Nelnet and tried to change auto debit amount but online form would only allow a {$310.00} payment, so cancelled auto debit I have other issues regarding late fees charged during forbearance periods as far back as XXXX, but I need more time to reconcile the payment history I received from XXXX XXXX just prior to the transfer. While it provided the payment history, it was missing start and end dates during these periods.
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| 09/15/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Here is a string of events copied from my notes. There are some things about student aid.gov but my main complaint is with Nelnet. Some of this may or may not be relevant but it would be difficult to tease out the lack of communication between the agencies.
*US Dept of E sent email on XX/XX/XXXX stating that if applied to repaye/IBR automatically enrolled in SAVE.
*Applied for IBR on XX/XX/XXXX processed XX/XX/XXXX according to studentaid.gov XXXX Nelnet says on website I will owe XXXX a month but still says Im on IBR. I can not find anywhere how much of this is principle, interest, or if I decide to pay extra how that will pan out. I can not find any information regarding how old they consider my loan and how many payments I have left before it would be forgiven.
*Sent email to Nelnet between XX/XX/XXXX and XXXX asking specific questions regarding my unique situation with my loans. Can not find record of email but do recall getting an acknowledgment email that they received mine shortly after.
*Updated contact info at their automated notification request on XX/XX/XXXX *US Dept of Ed emails requesting to apply for SAVE beta and you wont have to reapply later. XX/XX/XXXX and XX/XX/XXXX XXXX Received automated email acknowledging they have not answered my email sent weeks ago. Email states to try FAQ page, which did not help as I visited that before I emailed. They stated they do not intend to and can not answer my email.
*Attempted to reapply on XX/XX/XXXX but stopped due to studentaid.gov giving me a higher number for monthly payment ( XXXX XXXX something ). Further confusion ensues. Borrowers on student loan community pages on XXXX said they were on hold for 4 hours only to lose call specifically with Nelnet. Discouraged from calling.
XXXX XXXX payment of XXXX dollars online. Payment will go through XX/XX/XXXX. Nelnet records XXXX as when I paid, not XXXX for some reason. Confirmation number XXXX. Interest is accruing at approximately {$8.00} a day.
XXXX signed up for auto debit for .25 % discount. No where I located where it confirms I am actually receiving .25 % discount.
*Reapplied for SAVE on XXXX. As of this day studentaid.gov said original IBR application was processed. Nelnet says its still in review.
*As of XX/XX/XXXX Nelnet still says is its in review from receiving original application on XX/XX/XXXX and please allow XXXX days to complete your request. No mention of my second application.
XXXX called Nelnet XXXX XXXX minute wait time. No offers to leave a message. On hold for XXXX minutes before I hung up. Automated message during hold time says I should be getting a status update regarding my account every 10 days. Ive received no correspondence from Nelnet regarding my application. Ever.
XXXX I discover of my XXXX dollar payment, XXXX went to principle and XXXX went to interest. My account says I have accrued XXXX dollars in interest and my principle is XXXX. Still very confusing how this is all working. Am I getting my .25 % discount?
XXXX checked studentaid.gov and 2nd IDR applied for on XXXX is still in review. No longer a record of my XX/XX/XXXX application. In fact, other IDR requests from XXXX, XXXX are still in review according to their website. They also say as of XX/XX/XXXX my loan is XXXX ( XXXX principle and XXXX interest ). I paid down my loans to XXXX even during COVID and didnt make my first repayment until XXXX. None of this makes sense. While I was searching studentaid.gov page, it crashed.
* As of XX/XX/XXXX Nelnet still hasnt acknowledged 2nd application. States my current balance is XXXX. Beginning to wonder if Im on the same plan as before the pause inspite of me applying for SAVE as soon as I could.
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| 05/29/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been trying to really work with Nelnet recently ( and for most of this entire MONTH of XX/XX/XXXX ) to help me decide the best plan of action to take for this next year since it is time to re-certify again. I also have tried to decide whether or not I should consolidate my loans. I have called SEVERAL times and each time I get different answers to some of my questions ( not ALL thankfully ) or " I don't know. '' I have been put on hold for 15 minutes at a time just to talk to someone and then when I finally get a human there have been times I have been put on hold AGAIN because they don't know the answer to my questions! Some are more helpful than others but the fact remains that I feel " jerked around '' and that MOST of the advisers are NOT helpful and in fact have made this whole stressful situation even MORE stressful! I realize that no one can make the major decisions for my loans except me but now I have lost any trust I had with Nelnet ( I believe this is only the 2nd year I have been with them ).
First of all I'm not even sure WHEN I need to re-certify by or WHEN the payments will increase if I DON'T. I received an email from Nelnet saying that if I do not re-certify by XX/XX/XXXX then my payments will increase on XX/XX/XXXX. When I speak to the advisers they tell me my payments will increase by XX/XX/XXXX if I don't re-certify before that and that I still have a little time ( but not much ) to get those re-certification papers in. Who is correct? Who knows?! Then on XX/XX/XXXX I spoke with someone named XXXX because I had received an email that my account was placed on " admin. forbearance '' which is something I DID NOT request. He told me it was the mistake of whoever the last person I spoke with was. He said it would be removed from my account and NO extra charges or interest would occur. At this point I've lost trust with Nelnet so I'm not sure if this information about added fees or interest while being placed on an administrative forbearance that I did NOT request is even true?! He also told me to make a MANUAL PAYMENT for this month ( the month of XX/XX/XXXX ) because the " admin. forbearance '' had somehow messed up my auto debit. I made this manual payment on XX/XX/XXXX but then I noticed my account said I was being charged DOUBLE ( I had already made the " manual payment '' at this point ) so I called and spoke to another woman whose name I did not record. SHE told me it was a good thing I called because I WAS going to be charged twice if she didn't cancel the extra, manual payment right then. Her exact words were, " I don't know why the last adviser told you to make a manual payment. '' So then I didn't realize that my XX/XX/XXXX PAYMENT had STILL NOT come out of my checking account until today ( XX/XX/XXXX ) and I called today ( XX/XX/XXXX ) and was told by Another adviser that I was SIX DAYS PAST DUE for my {$230.00} for my XX/XX/XXXX payment. So I said WELL I'm glad I called again!! Even though EVERY TIME I talk with an adviser I get different answers and end up having more questions than I did before. She made the payment for me over the phone ( at least that is what she said she did ). I still have not gotten those papers in ( I plan to do so tomorrow ) and I have no idea HOW this is going to affect my account at this point. Thankfully I've been doing my own research or I would STILL be totally lost FOR SURE! I feel I may as well flip a coin to decide. This experience has been ridiculous and these issues are just SOME I have had with them. I WANT to switch student loan servicers but I do not believe I am able to unless I consolidate or refinance which at this point I am NOT wanting/NOT ABLE to do.
Thank you for reading
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| 10/09/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
Older American |
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I was awarded Social Security XXXX beginning XX/XX/XXXX. My letter said that I would have a medical review in 3 years. I began a self-sufficiency program ( PASS ) through Social Security in XX/XX/XXXX. I got some advice for filling out the PASS application from a person through the Ticket to Work program. In XX/XX/XXXX I got a letter from Social Security asking if I was or had been in the Ticket to Work program. I sent it back. I think that's the reason why I didn't have a medical review at that time.
I still haven't been able to work for pay part-time or full time. I've never been given another medical review or been informed of when I might have one.
I believe Nelnet has all my student loans now. There were some with XXXX but they've been transferred to Nelnet. In XX/XX/XXXX I requested and received a XXXX XXXX XXXX XXXX discharge application from Nelnet. I also got a copy of my XXXX, which had a " next medical review '' date of XX/XX/XXXX, and a cycle of re-exam cycle of 3+ years. I sent this to Nelnet.
I spoke to Social Security on the phone to try to get more information about when my next medical review would be, since we were already in XXXX and the XXXX said my next review would be in XX/XX/XXXX. I was told that they are way behind in scheduling the medical reviews. I gave this information to XXXX and they said I needed to have documentation from a doctor that I am totally and permanently XXXX. I really didn't know who to ask about this. I have a new primary doctor this year. I have mental health XXXX as well as physical XXXX but I don't have obvious mobility XXXX. I've never seen a psychiatrist before. It just seemed difficult to get the documentation with no doctor who knew me. Also I dropped the idea of applying for the discharge because I was concerned that the discharge would be considered taxable income by the IRS.
On XX/XX/XXXX I turned XXXX and am no longer on XXXX but am now on Social Security XXXX benefits. I was looking online for tips for asking a doctor for documentation and I came upon a CFPB article about Options for XXXX student loan borrowers. I saw this section in the article : " Social Security award letter. If you receive Social Security XXXX insurance ( XXXX ), you can prove your XXXX using your SSA award letter. The SSA letter must indicate that your next scheduled XXXX review will be within five to seven years of your most recent XXXX determination. If you previously received Social Security XXXX benefits but now receive retirement benefits, or your benefits notice does not indicate when your next XXXX review will occur, you can prove your XXXX by submitting a copy of your XXXX. You can request a copy of your XXXX from your local XXXX XXXX XXXX office. You can also call XXXX and request to be mailed a copy of your XXXX. '' I called Nelnet and told them about this article from consumerfinance.gov but they are still saying I need the Physician Certification. I really don't like my new primary doctor and am looking for another XXXX. I now have XXXX XXXX and have been seeing a XXXX, but he really only knows about my XXXX problems.
If the information in the consumerfinance.gov article on options for student loan borrowers is correct, it appears that I shouldn't have to get the physician 's certification, but Nelnet insists that if I don't have a medical review date of 5 years or 7 years, then the BPQY is not sufficient. If they are wrong or lacking proper training, I need to file this complaint. Also, since I am insolvent, it is my understanding that I would not be taxed on any XXXX discharge.
I'm attaching a copy of the XXXX report I received earlier in XXXX. I have not requested a copy more recently than that.
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| 07/12/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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At the end of XXXX of this year my public and private loans, which were being serviced by XXXX, were transferred to Nelnet and XXXX, respectively. As such, two checks that were sent to XXXX before the transfer in XXXX ( one of which was intended to pay off one private loan in full, and one of which was for private and public loan payments ) were sent by XXXX to Nelnet. It all went to Nelnet, instead of Nelnet and XXXX. Nelnet then applied all of this money apparently arbitrarily to my public loans. When I learned, in late XX/XX/XXXX, that my one private loan had not been paid off ( the check for that loan, in the amount of {$1400.00}, was earmarked specifically for that loan ) I contacted XXXX. They apprised me that they sent the money to Nelnet ( the check for XXXX and another check for XXXX ).
I contacted Nelnet and spoke with people repeatedly, throughout the month of XXXX, explaining the situation : that they had to return the XXXX to XXXX, and that the check for XXXX had to be divided between them and XXXX. ( Of the XXXX, XXXX was designated for private loan payment. ) Each time I spoke with someone I was assured that things would be straightened out.
After many frustrating conversations, I finally had a conference call on XX/XX/XXXX with XXXX from XXXX and XXXX XXXX from XXXX. I explained the situation to them, and after some checking they assured me that they understood what happened to the payments and that they would straighten everything out. They located the amounts and saw what went wrong, they said. All would be fine, I was assured.
By the time XX/XX/XXXX rolled around I learned that very little had been straightened out. After speaking with multiple people, on multiple occasions, I was told that all would be ok, it was just taking time. By late XX/XX/XXXX, XXXX was telling me that I was delinquent in my payments. On XX/XX/XXXX I spoke with Forest at Nelnet, and on XX/XX/XXXX I spoke with XXXX at XXXX. Both told me that things were still being worked out. But the delinquency notices kept coming. And XXXX XXXX, who owns the loans, started emailing me notices of delinquency, too.
I contacted Nelnet and XXXX repeatedly and repeatedly felt that I was being given the run around. After XXXX, in early XX/XX/XXXX I started talking with XXXX at Nelnet. When I expressed my frustration with her over this ongoing mismanagement she giggled, then she assured me that she would do everything to help. A few days later she told that me that they can not locate the money - checks that had been sent to XXXX and cashed in late XX/XX/XXXX. Monies that I had been told, on the conference call of XX/XX/XXXX, were located.
Pursuant to her request, I emailed XXXX a copy of the cashed checks ( for XXXX and XXXX ) on XX/XX/XXXX. I also emailed this copy to a XXXX at XXXX named XXXX XXXX on XX/XX/XXXX.
Today, XX/XX/XXXX, I received an email from XXXX stating that the checks are insufficient proof, that Nelnet would like copies of bank statements showing not only that the monies were sent but proof that they had not been returned as well. They were never returned - moreover, Nelnet had already applied some of the money to public loans. And strangely the amount Nelnet says I owe each month is about {$100.00} less than it should be.
As of XX/XX/XXXX I have not heard back from XXXX XXXX at XXXX.
And I am presently waiting on copies of bank statements to send to Nelnet which clearly show that the money was taken from the accounts and not returned.
In the interest of bringing this seemingly never-ending mismanagement of payments ( which I am beginning to suspect is being carried out in bad faith ) to an end, I decided to file this complaint.
Thank you
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| 02/09/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I am a XXXX person suffering from both XXXX. When I first became unable to work because of my XXXX I agreed XXXX applying for a economic deferment with my loan company Nelnet. I apologize but because of my XXXX status I am not sure whether or not this is a Perkins or a private loan company I believe that is possible that I had taken out both but my XXXX has deteriorated greatly since I was in school. I literally have XXXX + emails where I have been trying to resolve this matter I have submitted the forms that were requested of me over 50 times. I contacted my school rhode island college to try to get help but they refused saying it was all nelnet. I even have emails from Nelnet where they agree that they received the documentation and agreed to process it. They are playing games with me when I submit the economic deferment they write me back letter saying that they are denying me a XXXX forgiveness. There was one time at the very beginning of when I was pulling in these applications that I had applied for a XXXX forgiveness not realizing that I was not eligible by the guidelines. That was one time over two years ago since then I have only sent in the application for economic deferment but I still continue to get told that I am not eligible for the XXXX forgiveness. I tried to contact the Better Business Bureau to get this resolved about a year ago and now that refuse to answer any of their contact So eventually they told me there was nothing they could do because the company was not cooperating. A few months after that I contacted the Rhode Island XXXX office for help and was hooked up with a woman XXXX XXXX. Back in XXXX of 2016 XXXX was able to speak with somebody at Nelnet on my behalf they once again claimed that they had never gotten the application and I was told to resubmit it and everything would be resolved. I did just that sending in the economic deferment and supporting documentation for the 75th time but it did not make any difference. The few times I have been able to reach a associate by the phone I have been giving incorrect information at XXXX point I was told that my deferment had been granted about 3 weeks ago I was told that once again no one had to receive that documentation and that as long as I sent it in before XXXX there would be no issue with a bill. However only two days after speaking with this AssociateXXXX I got a letter in the mail saying that my account was 153 days past due and I was going to be reported to a credit agency. It has been commonplace for me to get XXXX response from a person on the phone and then a few days later get a bill or notice that totally contradicts what I was told. Most recently I was able to get ahold of XXXX XXXX again and she had called into Nelnet and was told that I had applied for a XXXX deferment and had neglected to send in the doctor paperwork which is not the case at all I even have emails where I write out an all-caps I applied for an economic deferment I am not applying for a XXXX forgiveness. I have at least XXXX emails that state this yet when she calls they give her a story to make it look like Im the one not doing what im suppose to. In my current state I can not make heads or tails over what is going on anymore and I am scared that my XXXX check will be attached to this student loan even though I have done everything that I am supposed to do in the amount of time that I was supposed to do it. I am not kidding when I tell you I have over XXXX emails going back and forth trying to resolve this matter. It doesnt seem like the senators office is really helping much at all in this matter and Im very much scared now for my credit any XXXX income i might get will be taken from me.
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| 06/24/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I have a Student Loan that upon becoming XXXX I had to resign from my job as a XXXX in XXXX. I have since been in contact with the company that my loan had been transferred to called NelNet after as well as during my employment. I informed them thoroughly and provided them the information they requested of me in order to apply for the programs they offered which were only either a forbearance or deferment ... despite me telling them from at least XXXX through the present that I had resigned due to my health, they mentioned nothing related to XXXX or XXXX until later, in which I sent them additional information to verify I had finally been approved for my XXXX benefits in XXXX, and thereafter in which they are now telling me I have never submitted anything ( because they can not locate anything regarding that in their history of records there - even though it should all be there because I know for a fact I did send things in to verify my status all along the way. Most currently would be the completed application that my doctor and I filled out in XXXX which I also faxed in to them that they told me they received but are now saying they do n't have it or any of my award letters, etc.
That 's what I am just finding out, because in XXXX ... I also had to file a Chapter XXXX BK and I included NelNet in my list of creditors as well, since they declined to give me a total and permanent discharge all times prior with all the information they had received. My BK was discharged, but NelNet is still insisting they were not included to be discharged & have been essentially asking for the same information I have already provided them that has been and still is in reference to what they now claim is not in their file - now wanting me to repeat the process for XXXX - & /or - Send them proof of my XXXX ( award Letter ) - & /or a statement from an SSA form called a XXXX that NOBODY from there has ever mentioned to me before which will confirm whether I am declared as XXXX or not. They now say in informing me recently that it will go by XXXX 's 5 - or 7 year XXXX update review, in which by record I was declared as XXXX and approved for benefits in XXXX XXXX, - & had my first XXXX Update review in XXXX XXXX in which I provided the information SSA requested of me along with a list of my known conditions & Doctors Contact info, etc. - & they responded XXXX XXXX telling me that they would not be contacting my doctor at that time & would keep the information I gave them. Although I do not have a XXXX form, - that is all SSA has given me so far to this date ( which is an update given 5 years ( not 3 or less ) from my date of approval- XXXX/XXXX/XXXX ). SSA has not contacted me since then for another update or additional information. The 5 year update was in XXXX from XXXX, and this is now XXXX, approx. 3 years later which makes it 8 yrs since I was approved, not 5 or 7 or less.
BUT- since NelNet claimed they were n't included on my BK discharge ( XXXX ) & has gotten rid of all the XXXX documents I submitted prior to ever filing BK - to request defer, forbearance and XXXX - and also wo n't forgive the debt through the fact I also was a former XXXX, - I have found that they consistently re-aged the debt from the date of my delinquency/ last payment made ( approx.XXXX ) and reported it to the Credit Agencies beyond the 7 years - & now re-aged it again and transferred it in XXXX XXXX to a company called XXXX who listed me owing now in XXXX XXXX over {$42.00}, XXXX and climbing - from NelNets amount at the time of their transfer in XXXX XXXX as approx. {$32000.00} - last payment made according to NelNet XXXX XXXX . Is this fair debt collecting practices and reporting?
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| 10/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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A debt on my credit report is abuse, deceit and unfair debt collection practice. This debt on my credit report has caused me to get denied certain necessities in life ( XXXX. Home, employment, car ). While checking my credit report I noticed that you all furnished an account on my credit report without my consent which has cause to get denied for multiple necessities in life ( XXXX. Home, employment, car ).
There are laws in place to prevent your company from furnishing information on a consumers report.
15 USC 1692a ( 2 ) states ; the term " communication '' means the conveying of information regarding a debt directly or indirectly to ANY person through any medium. Therefore, furnishing of the consumer report ( giving information regarding the alleged debt ) by your company is " communication '' as stated by the Fair Debt Collection Practices Act ( FDCPA ) As my rights state per 15 USC 1692c ( C ) I'm giving you formal notice to stop any further communications regarding this account immediately. This includes but is not limited to Consumer reporting Agencies ( XXXX, XXXX, and XXXX ) Please do not respond saying you are not governing by FDCPA or you are exempt. You are in fact a " debt collector ''.
15 USC 1692 ( 6 ) The term debt collector means any person who uses any instrumentality of interstate commerce or the mails in any business the principal purpose of which is the collection of any debts, or who regularly collects or attempts to collect, directly or indirectly, debts owed or due or asserted to be owed or due another. Notwithstanding the exclusion provided by clause ( F ) of the last sentence of this paragraph, the term includes any creditor who, in the process of collecting his own debts, uses any name other than his own which would indicate that a third person is collecting or attempting to collect such debts. For the purpose of section 1692f ( 6 ) of this title, such term also includes any person who uses any instrumentality of interstate commerce or the mails in any business the principal purpose of which is the enforcement of security interests. The term does not include ( A ) any officer or employee of a creditor while, in the name of the creditor, collecting debts for such creditor ; ( B ) any person while acting as a debt collector for another person, both of whom are related by common ownership or affiliated by corporate control, if the person acting as a debt collector does so only for persons to whom it is so related or affiliated and if the principal business of such person is not the collection of debts ; ( C ) any officer or employee of the United States or any State to the extent that collecting or attempting to collect any debt is in the performance of his official duties ; ( D ) any person while serving or attempting to serve legal process on any other person in connection with the judicial enforcement of any debt ; ( E ) any nonprofit organization which, at the request of consumers, performs bona fide consumer credit counseling and assists consumers in the liquidation of their debts by receiving payments from such consumers and distributing such amounts to creditors ; and ( F ) any person collecting or attempting to collect any debt owed or due or asserted to be owed or due another to the extent such activity ( i ) is incidental to a bona fide fiduciary obligation or a bona fide escrow arrangement ; ( ii ) concerns a debt which was originated by such person ; ( iii ) concerns a debt which was not in default at the time it was obtained by such person ; or ( iv ) concerns a debt obtained by such person as a secured party in a commercial credit transaction involving the creditor. REMOVE ACCOUNT ( s ) IMMEDIATELY
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| 08/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Wherein certain facts have become known I am bringing forth my rights as a consumer but most import is my rights of Life, Liberty, and Pursuit of Happiness. I stand on my right of Religions Freedom and acknowledge and Accept MY RELIGIONS LIBERTY PROTECTIONS as stated in XX/XX/XXXX MEMORANDUM to the 50 states Attorney Generals and included herein. I also accept and acknowledge my rights to PRIVACY as stated in the Family Educational Rights and Privacy Act ( FERPA ) XXXX which states the protectection of the privacy of student education records. FERPA applies to any public or private elementary, secondary, or post-secondary school. 20 USC 1232g ( b ).
According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' By the three agencies reporting my private information they are preventing me from life, libery, and pursuit of happiness. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' ( Furnisher of information to credit agencies ) is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' ( Furnisher of information to credit agencies ) the financial institution and the Consumer reporting agencies XXXX, XXXX and XXXX ; do not have my consent to furnish this information and i have never given my written consent. Any and all consent to XXXX, XXXX, XXXX, ( Furnisher of information to credit agencies ) whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information. Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' These accounts are adverse items they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX, XXXX and XXXX are clearly not maintaining reasonable procedures. Also XXXX XXXX XXXX states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services.
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| 06/23/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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For several years now, I have been signed up for the IBR plan for my federal student loans, administered through NelNet. I used the IBR plan as it both allowed more flexibility in monthly payments, and kept interest from capitalizing as long as I was on the plan. As my intention was to get the loans paid off in a quick manner, I wanted to be as efficient as possible. On XXXX XXXX XXXX I submitted my repayment plan recertification through the Student Loans.gov site and received a confirmation email from the site. On XXXX XXXX, Nelnet sent me an email notifying me that they had received the application, and that they would be in touch regarding any needs. I believe I mailed in my paper application, as instructed by the website, on or around XXXX XXXX. On XXXX XXXX, Nelnet sent an email confirming that my application was in review. I received another such email from Nelnet on XXXX XXXX. On XXXX XXXX and XXXX XXXX I received standard communications regarding my account ( auto-debit, and a statement available ). No other communications from Nelnet were received until XXXX XXXX. In the meantime, XXXX XXXX XXXX was my last of work. As of XXXX XXXX, I was working on starting XXXX XXXX XXXX, under the understanding that I was on IBR, and would be able to continue the lower payments. My income therefore dropped to {$0.00}. On XXXX XXXX XXXX Nelnet notified me via email that all the accrued interest XXXX just short of {$50000.00} ) was going to capitalize, meaning it would be added to the principal amount of the loan and I would be charged interest on it. This would make it much harder for me to repay the loans, as interest would accrue faster. I called Nelnet on XXXX XXXX and spoke with an associate who explained that because I had " missed '' the deadline of XXXX XXXX to submit my income verification, the loan reverted to standard repayment and the interest capitalized. He insisted that a letter had been sent on XXXX XXXX informing me of missing information in my application. I never received such a letter ( as evidenced by the dates of communications I did receive outlined above ). He also told me that Nelnet has an internal processing time of 15 days, and so I needed to have my application in by XXXX XXXX in order to have it done in time. If I had turned in my application before the deadline, but not in enough time for processing, I would still have lost my IBR status. He let me know that there was no way to undo the capitalization of the interest. He did put me on a forbearance so that I could have time to determine my options. He then passed me on to a supervisor. The supervisor also noted the existence of a XXXX XXXX letter. I emphasized that I never received such a communication. I informed the supervisor that it was my belief I had accurately submitted the application, and no communication to the contrary was received. It was my contention during the phone call that as I had not received any communication regarding anything wrong with my application that some amount of consideration should be extended. The supervisor admitted that I was signed up for electronic communications, so the email should have gone directly to my email. I informed him that no such letter arrived, and it was not in my inbox, in the folder where I file communications from Nelnet, in my spam or trash folders. He informed me that there was no way to undo the capitalization, and no one with authority in the organization to do so. He gave me some options for repayment plans, but I was unprepared to commit to any particular plan as I had no time to research my options. He said he would send me an application to turn in when I decided what I want to do.
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| 03/23/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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Hello, I am writing to you because I recently re-examined by eligibility for XXXX. Unfortunately, I was dismayed to learn that my federal loan servicer ( Neltnet ) failed to put me into a qualifying repayment plan, such as XXXX, and therefore prevented me from being eligible for XXXX Please allow me to explain the details of my situation and layout a clear timeline.
To date, I have worked nearly 9 years full-time at XXXX XXXX XXXX ( XXXX - present ), XXXX XXXX XXXX XXXX - XXXX XXXX, and XXXX XXXX XXXX - XXXX XXXX, CA XXXX XXXX ). Back in XXXX, when I first began working for XXXX XXXX, I spoke with my loan servicer ( Nelnet ) about my potential eligibility for XXXX XXXX XXXX XXXX. I was told then that my work did not qualify for XXXX. The man I spoke with said a XXXX repayment plan on my XXXX Consolidated loans would be the best repayment plan for me at that time. Looking back, this was a clear mistake by my loan servicer. My employment, in fact, did qualify. As a result of this error, Nelnet did not enroll me into XXXX, which would have properly allowed me to make qualified payments towards XXXX.
To be clear, my repayment history began in XXXX. At that time, I put all my federal Direct student loans into a period of deferment and forbearance for a period of two years because I could not afford to make payments. I was never told then about my ability to enter into an income driven plan, which would have likely saved me money and kept me in an active repayment status for those two years. In XXXX, I also instructed my loan servicer to consolidate all my federal loans into XXXX consolidated loans - XXXX consisting of Direct subsidized loans, the other consisting of XXXX unsubsidized loans. Later, in XXXX, I asked my loan servicer to put my XXXX XXXX Consolidated loans into a standard repayment plan since I could afford to pay a bit more each month and no longer wanted the graduated repayment schedule. When I spoke with Nelnet I again asked about my eligibility for the XXXX - I was again told that I was not eligible for this plan.
In short, I am requesting my loan servicer to take responsibility for this mistake and correct it by retroactively enrolling me into XXXX. I would like all my full and on-time payments since XXXX, when I originally asked about my eligibility for XXXX, to count towards forgiveness. Given the fact that I inquired about my eligibility for XXXX and was mistakenly told that my employment did not qualify, I believe it is very clear that I should not be denied the benefits I have earned for my XXXX years of public service. If this is not possible because the XXXX does not allow borrowers to be retroactively put into XXXX, then I am requesting that Nelnet provide just compensation for their mistake. Why should I pay the price for their error? Also, I would like a clear explanation from Nelnet why I was not originally put in an income driven plan back in XXXX. This would have saved me money and a tremendous amount of stress to me and my family.
From a federal policy perspective, I also see my case as an indication of a much larger potential problem. As I understand, federal loan servicers are paid an amount for each borrower in " good standing ''. I believe this may inadvertently create a perverse incentive for loan servicers to act against the best interest of borrowers. In my case, Nelnet should have enrolled me into the appropriate plan given that I explicitly expressed an interest in XXXX and my employment qualified. I fear the financial incentive to keep a borrowers like myself in active repayment may cause loan servicers to forgo helping borrowers enroll in XXXX, if that means they XXXX lose the borrower sooner.
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| 07/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I have tried to dispute the validity of this debt since XXXX due to Nelnet garnishing my wages which was a surprise and embarrassing. ( bills attached ) Nelnet and everyone refused to provide any paperwork for the last decade + regarding payments, interest, etc. I had to push for years to get anything. The Nelnet bills only had a current balance. The amount due was {$0.00}. Countless emails and phone calls followed. ( XXXX ). The original debt was taken out in the late XXXX ( almost 25 years ago ) and was paid back about XXXX. I had no receipt for proof due to the age of the debt, over a decade. During that time, I was never contacted by any of the 9 plus debt agencies that took on the loan. This loan generated much interest, far more than I originally owed. During the years of unknown growing interest, I received no phone calls, no emails, and no letters from any one of the collection agencies regarding this ever-increasing debt.
1. Now the complaint and the proof. The Department of Education knowingly denied and prevented me from getting my loan out of default so I can apply for borrower defense to repayment. Instead of applying in time for the lawsuit ( XXXX v. XXXX ) to omit the debt in full, they screwed me over again and kept me from applying. I was late by about 9 days since I applied on XX/XX/XXXX. I didnt know about the lawsuit, or I would have applied default or not. When I tried to apply, I could not email, fax, or use the online form. I had to pay {$21.00} to send it by certified mail. The Dept. of Ed website stated that I could not apply due to the statute of limitations. Then when I bypassed that deterrent, not knowing I could, the total limit on the data upload was XXXX. I had 20 years of data, and that would not work. The fax did not work, and the email bounced back saying that my email would not be read. ( attached ) 2. The Dept. of Ed also didnt want me to succeed in lower payments due to the for-profit school I went to. I sent a CFPB complaint about the Department of Education NOT processing my rehabilitation program ( XXXX File Number XXXX ). They sent me an empty promise email saying they would investigate the issue and nothing more. This was yet another correspondence that meant nothing and will do nothing for me. I sent in the data more than once over 6 months. In all but one case, I sent all as certified mail ( attached ), so I would know if they received the information. One information packet I sent on XX/XX/XXXX without a certified mail receipt attached they denied receiving. The proper rehabilitation program would have kept my payments low due to my medical bills, sick spouse, and the cost of general living. From XX/XX/XXXX to XX/XX/XXXX, the Dept of Ed refused to process my information in time, plus I couldnt speak with anyone that processes this information. Finally, the Department of Education told me on XX/XX/XXXX that I would have to send everything over again since all of my data had expired over the 90-day acceptable period. Every government form, every receipt, everything hadnt been looked at. It took weeks to get everything together in the first place. So just to get out of default, I was forced to send in my 1040, and they processed that very quickly ( about 2 weeks ) and sent me a payment plan I can not pay going forward.
a. I have attached the certified mail receipts and the other screenshots regarding this complaint.
b. Also attached is the BORROWER DEFENSE TO REPAYMENT APPLICATION plus documents. I have not received a signed certified mail back, and it has been 2 weeks already. I want to ensure that the Department of Ed does not say they never received this packet dated XX/XX/XXXX.
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| 05/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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On XX/XX/XXXX - XX/XX/XXXX - XX/XX/XXXX I submitted to XXXX that an error has occurred with my credit report. XXXX XXXX shows the US DEPARTMENT OF EDUCATION Institution address - XXXXXXXX XXXX XXXXXXXX XXXX XXXX, XXXX Phone XXXX ( XXXX ) XXXX / GREAT LAKES EDUCATIONAL LOAN SERVICER Institution address XXXX XXXX XXXX XXXX, WI XXXX Phone XXXX ( XXXX ) XXXX - Loan Identification Number XXXX - ran a HARD INQUIRY on XX/XX/XXXX. NO REASON WHY MY CREDIT SHOULD HAVE BEEN RAN. NO PERMISSION WAS GIVING TO ANY STUDENT LOAN COMPANY TO RUN MY CREDIT LAST YEAR I ONLY GAVE PERMISSION 7 YEARS AGO THE YEAR XXXX NEVER DID I APPLY FOR ANOTHER STUDENT LOAN SINCE THEN. This XXXX XXXX XXXX XXXX XXXX XXXX was opened XX/XX/XXXX makes 7 years ago this year in XXXX. NEVER HAVE I BEEN LATE WITH PAYMENTS. I am not disputing balances nor disputing that this is not my account. I AM DISPUTING THIS HARD INQUIRY TO BE REMOVED. XXXX has failed to look into this deeper I have submitted disputes under different reasons and fraud and XXXX continues to send a response back that this hard inquiry info is accurate and will remain on my credit history for 2 years. I DO NOT HAVE ANY OTHER STUDENT LOANS NOR ANY 3RD PARTY I ONLY HAVE ONE STUDENT LOAN OUTSTANDING. I have reached out to Great Lakes spoke to XXXX she indicated that they show no record of my credit being ran. I called the US DEPARTMENT OF EDUCATION and XXXX in the loan management dept indicated she do not show my credit was ran at there end. This is a case of FRAUD AND NEGLIGENCE WITH ALL COMPANIES INVOLVED!
I submitted online again on XX/XX/XXXX Confirmation number : XXXX to XXXX my dispute and the XXXX XXXX XXXX XXXX XXXX XXXX XXXX, # XXXX XXXX, GA XXXX Phone : # XXXX ) DISPUTING this fraud/error. XXXX CHOSE TO CLOSE MY DISPUTE AGAIN WITH NO PROPER INVESTIGATION AND I COULD NOT RETRIEVE ON THE XXXX XXXX THE REASON THE DISPUTE WAS CLOSED AND DID NOT GIVE ME THE OPTION TO RETRIEVE A REASON AND COPY OF END RESULTS AND THIS FRAUD INQUIRY HAS NOT BEEN REMOVED FROM MY CREDIT REPORT. I TOOK IT UPON MYSELF TO CALL XXXX ON XX/XX/XXXX AT XXXX XXXX AND SPOKE to a young lady by the name XXXX and ask why I could not see a copy of my dispute I can see is been completed I advised XXXX any other time I am able to print my own copy of any dispute investigation. How is it possible that XXXX can see my report and me not be able to retrieve a copy of my own dispute. Please help me understand??????? XXXX provided the end results and read back to me was the same results given to me prior weeks ago. Per XXXX " Results are accurate '' the same response from prior investigations XXXX EMPLOYEES ARE NOT INVESTGATING DISPUTES PROPERLY what ther doing is called .... MONKEY SEE and MONKEY DO! Following each others steps and doings PLAIN OLE LAZY OR SHOULD I SAY NON EXPERIENCED STAFFS l!!!!!!! AGAIN THIS IS FRAUD I DID NOT GIVE ANYONE PERMISSION TO RUN MY CREDIT ( HARD INQUIRY XX/XX/XXXX OF LAST YEAR ) It gets even better!!!! For some odd reason something told me to log back into XXXX XXXX I logged in at XXXX PM AND SEEN THAT MY DISPUTE HAD BEEN PLACED OPEN AGAIN WITH THE STATUS UNDER INVESTIGATION -- -- XXXX the XXXX at XXXX must have reported this dispute and my frustration to upper management!! CLEARLY SOMETHING IS NOT RIGHT. XXXX XXXX MANUALLY OPENED MY DISPUTE BACK UP.
XXXX ... .THE US DEPARTMENT OF EDUCATION XXXX XXXX XXXX XXXX XXXX XXXX LOAN AND GREAT LAKES XXXX ... .NEED TO BE INVESTIGATED PROPERLY!!! THIS HARD INQUIRY IS FRAUD!! Again I am not disputing balances nor disputing that this is not my account. I AM DISPUTING THIS HARD INQUIRY TO BE REMOVED. I DID NOT AUTHORIZE NOR GAVE PERMISSON TO RUN ANY INQUIRY ON XXXX XXXX
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| 03/31/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I am writing to you in hopes that you can help resolve the issues I am having with an alleged loan that was first made with Nelnet/ XXXX bank. This loan is now being managed by Firstmark Services a Nelnet company.Documents that I have requested are : Signed Promissory note, signed disclosure statement, payment history, payment schedule, a copy of the check that was released, and a signed release of funds form.I have been sent some documentation that I have requested, but the company is making it very hard to get anything. What Firstmark has sent me that they list as promissory note is the only documentation that they have been able to send me that has a signature. The signatures that are there are a mine and another. Our signatures appear under " BY YOUR SIGNATURES BELOW ; YOU CERTIFY THAT YOU INTEND TO APPLY FOR JOINT CREDIT AND BE JOINTLY LIABLE WITH THE BORROWER FOR THIS LOAN. '' This is the only signature that I have been provided with a document that is very hard to read only listing that by signing we INTEND apply. In this document it explains that both the collage and I would need to endorse the check. They did not send me a copy of any check showing endorsements and are unable to do so. They sent me a copy of an alleged electronic transfer stating that the begin date was XXXX/XXXX/XXXX but where our signatures are stating that we intended to apply was dated XXXX/XXXX/XXXX. How is it possible for a transaction to start four months prior to an application even being filled out? With them sending a copy of an electronic transfer I requested a signed release of funds form and payment schedule on XXXX/XXXX/XXXX and have yet to see anything from Firstmark about this documentation. I have been waiting for these documents and today I received a call from Firstmark today XXXX/XXXX/XXXX telling me that If I do not make a payment today that I will go into default. I asked them what the status was on the documentation I had requested, when the representative said it was sent to me via email. I explained that I had saved all of the emails during this time and that I have not seen anything from them since XXXX/XXXX/XXXX when I had last spoken with them about what information still needed to be sent. The representative stated that she " thought '' it had been sent. I asked today for a copy of the email that was sent to me between XX/XX/XXXX-XX/XX/XXXX along with the date and time stamp from the email they are saying they " thought '' they sent me. I never received a copy of a payment schedule or what my payment amounts should be, and the payment history that I requested was sent to me in XXXX separate documents XXXX of which is a excel document that can be changed by anyone. Looking at the payment history there is no explanation or reasoning, as to why the amounts to principle and to the interest are all over the place. For example my father has been making {$110.00} payments one month they will apply {$38.00} to principal and {$69.00} to interest then the next month {$24.00} to principal and {$80.00} to interest. It is like this during the whole time there have been payments. Firstmark has been unable to provide me all of the documents that I have requested and when needed created documents. The documents that I have been sent have no official letter head out side of the application. All of the documents I have received could be easily made in XXXX by any XXXX and as I said before XXXX of the documents they sent me was something they made in XXXX excel.
I do not remember getting this loan and the documentation they have provide just does n't seem right and i have n't been able to get all the information to go with this loan.
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| 05/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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On XX/XX/XXXX - XX/XX/XXXX - XX/XX/XXXX I submitted to XXXX that an error has occurred with my credit report. XXXX XXXX shows the US DEPARTMENT OF EDUCATION Institution address - XXXX XXXX XXXX XXXX XXXX, XXXX Phone XXXX ( XXXX ) XXXX / GREAT LAKES EDUCATIONAL LOAN SERVICER Institution address XXXX XXXX XXXX XXXX, WI XXXX Phone XXXX ( XXXX ) XXXX - Loan Identification Number XXXX - ran a HARD INQUIRY on XX/XX/XXXX. NO REASON WHY MY CREDIT SHOULD HAVE BEEN RAN. NO PERMISSION WAS GIVING TO ANY STUDENT LOAN COMPANY TO RUN MY CREDIT LAST YEAR I ONLY GAVE PERMISSION 7 YEARS AGO THE YEAR XXXX NEVER DID I APPLY FOR ANOTHER STUDENT LOAN SINCE THEN. This XXXX XXXX XXXX XXXX XXXX XXXX was opened XX/XX/XXXX makes 7 years ago this year in XXXX. NEVER HAVE I BEEN LATE WITH PAYMENTS. I am not disputing balances nor disputing that this is not my account. I AM DISPUTING THIS HARD INQUIRY TO BE REMOVED. XXXX has failed to look into this deeper I have submitted disputes under different reasons and fraud and XXXX continues to send a response back that this hard inquiry info is accurate and will remain on my credit history for 2 years. I DO NOT HAVE ANY OTHER STUDENT LOANS NOR ANY 3RD PARTY I ONLY HAVE ONE STUDENT LOAN OUTSTANDING. I have reached out to Great Lakes spoke to XXXX she indicated that they show no record of my credit being ran. I called the US DEPARTMENT OF EDUCATION and XXXX in the loan management dept indicated she do not show my credit was ran at there end. This is a case of FRAUD AND NEGLIGENCE WITH ALL COMPANIES INVOLVED!
I submitted online again on XX/XX/XXXX Confirmation number : XXXX to XXXX my dispute and the XXXX XXXX XXXX ( XXXX XXXX XXXX, # XXXX XXXX, GA XXXX Phone : # XXXX ) DISPUTING this fraud/error. XXXX CHOSE TO CLOSE MY DISPUTE AGAIN WITH NO PROPER INVESTIGATION AND I COULD NOT RETRIEVE ON THE XXXX PORTAL THE REASON THE DISPUTE WAS CLOSED AND DID NOT GIVE ME THE OPTION TO RETRIEVE A REASON AND COPY OF END RESULTS AND THIS FRAUD INQUIRY HAS NOT BEEN REMOVED FROM MY CREDIT REPORT. I TOOK IT UPON MYSELF TO CALL XXXX ON XX/XX/XXXX AT XXXX PM AND SPOKE to a young lady by the name XXXX and ask why I could not see a copy of my dispute I can see is been completed I advised XXXX any other time I am able to print my own copy of any dispute investigation. How is it possible that XXXX can see my report and me not be able to retrieve a copy of my own dispute. Please help me understand??????? Al provided the end results and read back to me was the same results given to me prior weeks ago. Per XXXX " Results are accurate '' the same response from prior investigations XXXX EMPLOYEES ARE NOT INVESTGATING DISPUTES PROPERLY what ther doing is called .... MONKEY SEE and MONKEY DO! Following each others steps and doings PLAIN OLE LAZY OR SHOULD I SAY NON EXPERIENCED STAFFS l!!!!!!! AGAIN THIS IS FRAUD I DID NOT GIVE ANYONE PERMISSION TO RUN MY CREDIT ( HARD INQUIRY XX/XX/XXXX OF LAST YEAR ) It gets even better!!!! For some odd reason something told me to log back into XXXX portal I logged in at XXXX PM AND SEEN THAT MY DISPUTE HAD BEEN PLACED OPEN AGAIN WITH THE STATUS UNDER INVESTIGATION -- -- XXXX the csr at XXXX must have reported this dispute and my frustration to upper management!! CLEARLY SOMETHING IS NOT RIGHT. XXXX STAFF MANUALLY OPENED MY DISPUTE BACK UP.
XXXX ... .THE US DEPARTMENT OF EDUCATION XXXX XXXX XXXX XXXX XXXX XXXX LOAN AND GREAT LAKES XXXX ... .NEED TO BE INVESTIGATED PROPERLY!!! THIS HARD INQUIRY IS FRAUD!! Again I am not disputing balances nor disputing that this is not my account. I AM DISPUTING THIS HARD INQUIRY TO BE REMOVED. I DID NOT AUTHORIZE NOR GAVE PERMISSON TO RUN ANY INQUIRY ON XXXX XXXX
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| 04/21/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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On XXXX XXXX, XXXX, my father, called Nelnet and spoke to XXXX ( No last name provided ) to apply for forbearance on a loan on which I am co-signer. He explained his current financial situation and inability to afford payments, stating that he was in need of a payment plan based on his income. Nelnet agreed to send physical documentation to begin this process, but never followed up. They never sent ANY documentation. This was the first time I 've ever dealt with a financial institution so irresponsible in dealing with a customer who is willing to pay and work with them on their terms despite his monetary issues. My father called again on XXXX XXXX, XXXX to ask for the same assistance and spoke to XXXX ( No last name provided ) to request forbearance due to inability to make payment. NO documentation was sent to my father, again. Finally, the 3rd time he asked for help from a friend, since he did n't know how to use the computer or internet. He applied for the Forbearance on XXXX/XXXX/XXXX which was immediately approved by XXXX/XXXX/XXXX. Throughout all this, they made no attempt whatsoever in contacting me, as the co-signer, before reporting delinquency to the credit bureaus. On XXXX XXXX, XXXX, the account was considered delinquent, and on XXXX XXXX, XXXX, it was reported to the credit bureaus. I never received any type of notifications that there was any issue with the account. There is no email, no phone call, no correspondence sent to me during all of this. We got on the phone with a manager, XXXX ( No last name provided ), of Nelnet and he was unable to provide phone recording for call made on XXXX XXXX, XXXX. Again, there was not even the slightest intent in solving this issue, despite their earlier shortcomings. We requested forbearance twice on XXXX/XXXX/XXXX and XXXX/XXXX/XXXX and Nelnet did not process it. On XXXX XXXX, XXXX, Nelnet added a 90 day late onto XXXX showing that we unwillingly did not make any payments. This is completely not the case. Now my father 's credit and my own has affected heavily. Our credit scores have dropped a whopping XXXX points. Since I turned XXXX XXXX XXXX, I have efficiently and carefully built my credit scores up to XXXX. I have NEVER had a late payment. I 've never missed a payment on any of my accounts, and I have had numerous loans with Nelnet and NEVER been late. There is no reason why we would n't comply with payment ; my payment history demonstrates that. My father reaching out, not once but three times, in order to work it out shows that. On XXXX/XXXX/XXXX my father gave up waiting for any correspondence from Nelnet, so the 3rd try, my father contacted Nelnet, through the internet, with help from a neighbor, since he is n't computer literate. XXXX was able to apply for the Forbearance, which was approved instantly on XXXX/XXXX/XXXX. My father, XXXX, had to reach out for help since he was n't receiving any communication back from Nelnet through the mail as the representatives told him on XXXX separate occasions to expect. After dealing with Nelnet and seeing the way they have responded, I do n't know where to turn. Please help me. After researching the law and my rights, I believe, Nelnet illegally reported a 90 day late on our credit reports. My father is from XXXX XXXX which he speaks some XXXX. When we spoke with the representative yesterday, he was very rude and condescending to my father. My father would ask him to repeat the question and the representative was very impatient and disrespectful. I am not sure where to go from here. Please help us or direct us to the correct agency to clear the late off our credit and file a complaint. This is a serious issue.
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| 08/22/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I was a grad student from XX/XX/XXXX-XX/XX/XXXX when I graduated and then again from XX/XX/XXXX - XX/XX/XXXX when I graduated with a XXXX XXXX degree. My loan servicer was Nelnet until XXXX/XXXX/XXXX. They serviced XXXX loans including XXXX XXXX consolidation loans totaling more than $ XXXX. XX/XX/XXXX, I requested that Nelnet take my loans out of in-school deferment and put them into repayment status. I received notice on XXXX/XXXX/XXXX that my " eligible '' loans were being put on an XXXX plan with a {$0.00} payment for 12 months beginning XXXX/XXXX/XXXX. ( I was never told why some loans were eligible and some loans were n't. ) This action should have given me 12 months of qualifying payments for PSLF, however I was notified in XXXX XXXX that Nelnet never put my loans into repayment XX/XX/XXXX. They explained to me that their computer system overrode the repayment request and kicked my loans back into in-school deferment status. I was told that in order to keep my loans in repayment status, I would have had to call every month to have the in-school deferment status manually overridden. This process was never explained to me. Furthermore, it took more than 6 months and numerous calls before an agent from Nelnet was finally able to explain this information to me.
I started calling Nelnet in XX/XX/XXXX or XX/XX/XXXX to find out whether or not consolidating my remaining loans ( those that were not included on the {$0.00} IBR payment plan from XX/XX/XXXX-XX/XX/XXXX ) was a good financial plan for me. I asked how much interest I would pay if I consolidated the remaining loans versus if I did n't consolidate based on ten years of payments ( due to the fact that I will qualify for PSLF. ) Nelnet was not able to tell me how much interest I would pay if I did n't consolidate. They were only able to tell me how much I would pay if I did consolidate. They referred me to other websites and resources to find out about consolidation. In the meantime, I contacted Nelnet numerous times to verify exactly which loans had been included on the {$0.00} IBR payment plan from XX/XX/XXXX-XX/XX/XXXX so I would not include them in the consolidation calculations and lose the qualifying payments on those loans. Different Nelnet agents told me different loan numbers and they were not able to tell me which loan numbers on their site corresponded with the account numbers on studentloans.gov. ( The loan amounts, account numbers, and disbursement dates did n't exactly match up with the information on studentloans.gov, the website I was using to calculate consolidation. ) Finally, I asked if Nelnet could just send me the list of loans in writing that had been included on the {$0.00} XXXX payment plan from XX/XX/XXXX-XX/XX/XXXX and/or send me the list of qualifying payments for all of my loans. Nelnet told me to go into my account and manually count the number of qualifying payments I had made on my loans. The issue with this method was they did not have any information from XX/XX/XXXX-XX/XX/XXXX. Exasperated with Nelnet, I filled out the Public Service Loan Forgiveness Employment Verification form with XXXX so I could have my loans transferred to them and they could verify my payment history. My loans were transferred to XXXX in XXXX but they also have the wrong payment history ( I am still waiting for XXXX to calculate my correct qualifying payments. ) When I found out XXXX also had the wrong payment history, I started calling Nelnet again to try to confirm my prior payment history. That is when an agent told me for the first time that my loans with the {$0.00} XXXX from XX/XX/XXXX-XX/XX/XXXX had never officially been put into repayment.
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| 10/02/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I received federal loans while attending XXXX school from XXXX - XXXX. The original loan amounts from XX/XX/XXXX are {$16000.00} and {$12000.00} with a 4.125 % interest rate. I have been paying the minimum or more amount due ( excluding maybe 4 months throughout the loan history ) for 16 years. Currently the amount due shows {$27000.00} and {$37000.00} - not sure how both loans more than doubled after paying for 16 years.
In aprox. XXXX I contacted the servicer XXXX and asked to reduce interest rate or negotiate a full payoff. I was told they do not negotiate or consider a work out while the loan is current and suggested I default. I defaulted and called again to negotiate. I was then told that my account was sent to a collection agency and I had to deal with the collection agency. I received 1 demand letter from the collection agency. The demand letter stated the attorney 's fees added {$16000.00} to my account. Note, only 1 month - 6 weeks passed since my default. No complaint was filed, no litigation. So the default letter fee was {$16000.00}. I was very upset and called the collection agency. They advised they would waive the {$16000.00} fee if I brought the account current. I immediately cured the default and followed up with the servicer to ensure my account was back on track.
XXXX advised that my account was service transferred and they couldn't help me. In fact, I believe the federal loans from XXXX were consolidated in to 1 loan. XXXX advised I had to work with the new servicer. The account was transferred 1 - 2 more times and I have asked every server for a full accounting from inception to current to ensure the {$16000.00} was removed and ensure all payments have been accurately accounted and to confirm there was only now 1 loan, not two. I have NEVER received a full pay history. I also suspect there may be a duplicate account that should be removed. Currently, I have asked Nelnet for over 3 years for a full account history - and have yet to receive it. I was advised that if I did not challenge the amount due with the prior servicers then they assume the amount is correct and they do not review the account when transfered. I advised that I have, in fact, challenged the amounts due with every servicer. In response I am advised that they are " looking into it ''. Instead of receiving a full history I have received other borrowers ( not mine ) account history 3 times - twice via US mail and once via email. I have received only my last 3 years payment history with Nelnet and I have been told that since my account has been transferred so many times they do not have my prior history and can not confirm the {$16000.00} was removed nor whether there is an accidental duplicate account. The last request was in XX/XX/XXXX and I have followed up with calls and emails several times in XXXX, XXXX and XXXX with no full history.
I was recently told by Nelnet rep that the {$16000.00} may still be on my account and I would have to prove via a settlement agreement that it should have been removed. I advised that when I received the letter and called the collection agency they said they would not send a settlement or anything in writing but that once the account was current the fees would automatically be removed.
I was told that per my loan agreement the lender is entitled to seek attorney 's fees to collect. I respond, that likely this is true but the legal fees would have to be reasonable. {$16000.00} for a signal demand letter is not reasonable. {$25.00} - {$100.00} is more reasonable. I was told " we're looking into it ... '' I still do not have a full payment history for my 2 federal loans.
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| 05/17/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I requested to have interest capitalized on three unsubsidized corrected since I was in school at least half-time ( XXXX credits ). A letter informing Nelnet was sent on XX/XX/XXXX identifying the issue and my school status was not applied correctly based on school status. I followed-up with Nelnet after the letter was received and Nelnet requested a copy of school enrollment verification to prove I was enrolled during the period in question. An enrollment verification letter was sent from XXXX XXXX XXXX College in XX/XX/XXXX. I followed up with Nelnet and was told that the information provided was not correct. I contacted XXXX XXXX again in XX/XX/XXXX to send out verification for the specific timeframe which I was enrolled and interest was capitalized. The verification was received by Nelnet and my account status changed on XX/XX/XXXX. The enrollment verification was applied as such I was only enrolled during the timeframe which I was trying to prove to have capitalized interest on unsubsidized loans recalculated based on school status. Nelnet took the verification received on XX/XX/XXXX and recalculated owed interest on my student loans. A new enrollment verification was secured from XXXX XXXX XXXX College on XX/XX/XXXX and faxed to Nelnet to prove enrollment. Enrolment Records personnel at XXXX XXXX spoke with XXXX XXXX who was supposed to update the account and interest and put the loans back into the condition prior to the erroneous changes on XX/XX/XXXX. I spoke with XXXX XXXX on XX/XX/XXXX who verified that she would be updating and fixing the loans to reflect how the loans were deferred prior to XX/XX/XXXX. I spoke with XXXX XXXX at Nelnet who outlined how the account / loans were being updated to reflect the deferment status the account should have been placed and interest on questioned unsubsidized loans reclassified to regular interest and not capitalized interest. She also detailed an amount due of {$150.00} in interest now due on the account. She could not explain how the balance was owed because the loans were being paid even though being in deferment status. XXXX identified and had access to reported enrollment status from XXXX XXXX XXXX College through the NSLDS reporting system, verifying my school status but Nelnet took the most current communication dated XX/XX/XXXX as the correct form of enrollment verification. The interest was determined and applied from loans when forbearance was applied to the loans in XX/XX/XXXX and XX/XX/XXXX between the timeframe of the end of the spring semester and the beginning of the fall semester. Prior to the events of XX/XX/XXXX, the deferment was applied continually without a break from XX/XX/XXXX to current. Nelnet recalculated and backdated interest not previously assessed to the loans from the timeframe in question in XX/XX/XXXX and XX/XX/XXXX. I spoke with XXXX at Nelnet on XX/XX/XXXX who stated that Nelnet has a program of being able to apply a Deferment Bridge to cover the end of the spring semester to the beginning of the fall semester, although it is not published on their website as an option and I should have known this option was available. All communication with Nelnet takes three to five business days and someone in a back office has to determine if changes are going to be made and Im not informed why and how interest is being applied to my loans. I would like to have the interest reversed on the timeframes of XX/XX/XXXX and XX/XX/XXXX since it was previously calculated as such and Nelnet incorrectly applied and would not change / update my records when they had access to enrollment information through the NSLDS reporting system.
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| 10/13/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Nelnet keep sending harassing emails about my loan. I had an approval on XX/XX/2018 to start my repayment plan of {$50.00} per month. I paid the bill on XX/XX/2018 since the payment was due on XX/XX/2018. I was early paying.
Then I received an email for default since my account was not updated per the repayment agreement. This is the 2nd time that XXXX failed to comply with they payment schedule to update the account but only to keep harassing a person.
I need assistance to get this updated and keep the harassing stop coming. I did what I promise I was going to do.
XXXX Thu XX/XX/2018, XXXX XXXX XXXX Please verify your regular monthly payment amount.
Log in XXXX Account : Account : XXXX, XXXX Your Request Has Been Approved.
Dear XXXX, The request you submitted to have your payment schedule updated ( re-disclosed ) based on your outstanding principal balance has been approved and applied to your account. This means your regular monthly payment amount and payment schedule may have been adjusted. If a payment was due at the time your re-disclosure request was received, that payment will still be due.
To view your updated loan details, log in to your Nelnet.com account or refer to your next monthly billing statement. You can also call us at the number below, and we will mail a printed copy of your payment schedule to you.
Just know that we're here for you when you need us. If you have any questions, please visit Nelnet.com or call us at XXXX.
Sincerely, Your Nelnet Customer Service Team Nelnet Student Loan Servicing XXXX Thu XX/XX/2018, XXXX XXXX Bring your account up to date today.
View Online Log in XXXX Accounts : XXXX Don't Let Your Credit Score Suffer.
Dear XXXX, We have made multiple attempts to assist you in resolving the delinquency of your student loans. However, your loans are still past due and close to defaulting, and you have received a final demand letter.
The account listed above containing your student loans is seriously delinquent and in collections, so we are required to demand payment in full for your student loans.
At this time, we demand the current balance, accrued interest, and outstanding fees due in the amount of {$270.00}.
If you can not afford to pay your full balance now, there still could be options to bring your account up to date without requiring you to pay the entire balance. If you contact us right away, you may be able to avoid defaulting on your student loans.
The consequences of default are severe, including : The holder of your defaulted loan may intercept your state or federal income tax returns and garnish your wages You will not be eligible for future student financial aid Future aid provided by Social Security or disability insurance could be intercepted or reduced Collection fees will be added to your account Each loan will be reported as a default to the national credit agencies, which will have a negative impact on your future credit applications Legal actions may be pursued, and your account may be referred to a private collection agency or the federal government for collection Nelnet advisors are available and can help you determine which options are available to help you avoid default. To speak to a Nelnet advisor, please call us at XXXX.
Current Balance : {$270.00} Your current balance reflects your outstanding principal balance plus any accrued interest and outstanding fees for all of your student loans. This amount is current as of XX/XX/2018, and does not reflect any subsequent changes to your account. Log in to your Nelnet.com to view your full account details. Don't have an online account yet? Sign up for one.
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| 12/09/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In XXXX I filed a CFPB complaint about Firstmark Services for failing to accurately and evenly apply my repayments so that I had one due date after repeated attempts to resolve this problem through phone calls and XXXX over an entire year.
Firstmark had been over-applying my payments to select accounts then they would contact me to say I was overdue on accounts they ignored. After repeatedly making this mistake, admitting that manual and computer errors were to blame, they would then repeat the mistake and at one point had even sent me to collections.
Sequence of events : I paid XXXX and XXXX at the same time. Firstmark didn't allocate the early XXXX payment so that I would be a month ahead and instead took XXXXXXXX XXXX payment and overpaid some accounts and ignored others. The issue arose when I was showing an XXXX due date in XXXX. Somewhere along the way in dealing with this issue, where the due date was supposed to read XXXX, they reverted it even further back to XXXX ( see excerpt in quotes further down in this complaint ).
I made my normal {$470.00} payment in XXXX ( I always pay {$30.00} more in every single payment over the course of 5+ years ) and while fighting with Firstmark about this problem, a due date for XXXX arose and to avoid any credit problems, I made an XXXX payment which should have covered XXXX because I was a month ahead.
After the CFPB addressed the issue, my account read that my next due date was XX/XX/XXXX, but now it shows not only an XXXX due date again, but my details page also shows my accounts are set for different dates indicating that they have failed again to apply my payments among all my accounts so that the due dates are the same. Below is an excerpt from my original complaint, which is attached.
" Consumer 's Original Complaint : After yrs of making payments, in 2020 FirstMark Services started to apply my payments to only some of my accounts letting others sit delinquent. I contacted them and they said they would fix it, but instead ended forward payments so if I made two payments to cover two months, the additional amount went to principal not the following month. 2 weeks ago they sent me a delinquent notice for around {$17.00} when I made payments covering XXXX & XXXX. When I reviewed the acct before my call the due date was XX/XX/XXXX ( I paid XXXX & XXXX ). Between speaking with the worker who claimed to fix this and the manager ( minutes ), the due date changed from XX/XX/XXXX to XX/XX/XXXX which is worse. The manager said she fixed it AGAIN and that it would read a XX/XX/XXXX due date within 3 days. It's been a week and reads a due date of XX/XX/XXXX when it should be XX/XX/XXXX. I'm tired of these nonstop mistakes and problems. They've been threatening collections & these are their mistakes. I want them to fix this for good. '' In short - I prepaid XXXX and XXXX ( {$470.00} x2 ), then paid XXXX ( {$470.00} ), but they never counted XXXX so when I didn't owe money in XXXX ( {$470.00} ), I made a payment anyway so they wouldn't create issues for my credit.
My due date in XXXX read XX/XX/XXXX in an amount of {$440.00} and today it reads XX/XX/XXXX with a past due amount of {$510.00} ( which is impossible because my monthly payment should be {$440.00} - where did {$510.00} come from? ) plus {$440.00} coming to a total of {$960.00}.
I wish I had screenshot the page in XXXX that read a XXXX due date, but I believed at the time the issue was resolved and planned to make that payment this month.
I owe as of XX/XX/XXXX {$440.00}, not {$960.00} and as mentioned above, my details page shows they have different due dates on my accounts.
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| 10/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Billing dispute for services
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Web |
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XXXX XXXX XXXX XXXX XXXX XXXX XXXX, LA, XXXX XXXX ending XXXX, XXXX XXXX phone # XXXX Nelnet ( Student Loans ) XXXX XXXX XXXX, XXXX, XXXX, XXXX phone # XXXX Account numbers : XXXX {$6500.00} showing paid but I have not ... been in forbearance. Loans opened XXXX.
XXXX {$25000.00} and {$40000.00}, {$54.00}, XXXX shows 120 days past due and shows I am paying XXXX monthly. Loans opened XXXX.
-Spoke with 4 people at this company. XXXX, XXXX, XXXX, XXXX on XXXX XXXX. I explained to them that I was evicted from my apartment in XXXX of XXXX because of a clause in my lease about pest infestation so the landlord cancelled the lease. I am currently living in my car looking for work. I have been denied on apartment applications because of my credit. I would like them to correct this with the credit agencies XXXX, XXXX and XXXX. They all said that their company has a " Goodwill Credit Refraction Policy, '' and they will not do it. I applied over the phone with XXXX for another forbearance but he said that I may not get it to basically be prepared. However, if you are enrolled in school, military, or active duty service it can be corrected for those people. I feel like I am being discriminated against. What makes those profession better than my profession of teaching? There is nothing in my original loan paperwork than mentions a " Goodwill Credit Refraction Policy. '' I think that people have life circumstances in which rules can be bent especially after a pandemic.
XXXX XXXX XXXX XXXX box XXXX XXXX, PA, XXXX phone # XXXX Account number : XXXX opened XXXX. I spoke to XXXX and XXXX on XXXX. I explained to them about my homelessness situation as mentioned above. They said there was nothing they could do about it. I explained to them that this is a bill from XXXX now showing on my credit. When I went to XXXX that day in XXXX the lady there said that she would re-apply for my Medicaid on the system not to worry. Now this is on my report. I would like them to take this off. I have been on Medicaid since my divorce as a single mom since XXXX.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX # XXXX XXXX, LA, XXXX phone # XXXX Account number : XXXX opened XXXX. I spoke to XXXX XXXX on XXXX. She said she put in the dispute with the company for me. I explained to her about my homeless situation. This company was someone I rented from before moving to XXXX. ( XXXX XXXX XXXX XXXX XXXXXXXX XXXX, Louisiana ) and I had one month left to my lease and I left early. The reason is that my unit had the entire wall gutted and replaced because XXXX was leaking through the pipes form the apartment above me. They had to renovate everyone 's units there at the time when XXXX XXXX managed the office there. My child was sick and so was I from this. There was no instillation when they gutted and I saw rats. It was the worst place I have ever lived for a Section 8. I want this off my credit..
XXXX and XXXX XXXX.
XXXX XXXX XXXX.
XXXX XXXX, SC, XXXX phone # XXXX Account number : XXXX opened XXXX. I spoke with XXXX on XXXX. I explained to her my homeless situation and not receiving my mail. She said she can not remove it from my credit. I would like the negative information taken off my credit file and to make payments on this bill that I can afford.
In summary, I feel that I am being discriminated against concerning my student loans. Also, I feel that these companies should understand my homeless situation and how the credit file affects whether you can find housing for your family. I plan to repay them on terms I can afford but right now I am in survival mode. Companies need to be understanding of this and not so cold hearted.
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| 08/03/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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In XX/XX/XXXX, I submitted my annual documentation to re-apply for income-based repayments. I had previously done so and been on a {$0.00} per month since payments began on the loans in XX/XX/XXXX. I submitted my XX/XX/XXXX tax return via Nelnet 's online portal which redirected to the IRS 's website for confirmation. Once I completed these steps I was under the assumption that no further action was required. Since I had made around the yearly income as I had made the previous year, the monthly payment was to remain at {$0.00}. I did not hear anything from Nelnet after submitting my tax return. Around XXXX or XX/XX/XXXX, I received a text message from Nelnet saying my loans were about default and immediate action was needed. There was an option in this text message for me to apply " yes '' to start forbearance. I immediately signed into the Nelet website and saw I was 6 months behind on payments. No income-based payment plan had been applied to my account and I had been responsible for the full monthly payments since XX/XX/XXXX. I immediately replied " yes '' to the text message from Nelnet and called Nelnet to find out what was going on. When I reached a representative, it was explained to me that they did not receive my documents to reapply for the income-based payment plan and thus I had been on a regular payment plan since XXXX of that year. When I asked why Nelnet had not contacted me prior to 6 months of late payments the representative was unable to say for sure. I would like to reiterate that I received no letters or phone calls from Nelnet about this matter until the text message that was sent after the accounts were 6 months in arrears. Since statements were set up to be received online, I never received a statement in the mail about this matter either. Had I known they did not receive my documentation, I would have gladly re-submitted so this matter would have been resolved in a timely fashion. While speaking with the representative, I immediately submitted my tax return again and after a couple days of processing, my payment was changed to {$0.00} per month, as I had already thought was the case. If NelNet had alerted me earlier that they did not receive my documentation, or alerted me after the first or second missed due date, this matter could have been resolved months earlier without the detrimental effect on my nerves, well being, and credit history. I have repeatedly tried to reason with Nelnet on this but they refuse to admit to any wrongdoing on their behalf. It has been years now of disputing this with them. There has not been a single issue or missed payment or missed deadlines on my account other than this incident, yet Nelnet refuses to concede any mistake. I can't say for sure how the mistake happened. It could have been a technical glitch when I uploaded my tax return, a human error that deleted it after it was uploaded, or any number of reasons. All I can say is that I did my part and uploaded the document in a timely fashion well before the deadline. I would have been happy to upload it again as many times as needed had I known there was an issue. It was not my fault Nelnet didn't properly process the request. As seen in my attached document, Nelnet continues to treat this issue as a regular missed payment event with a request for forbearance after the fact. They refuse to even consider the fact that my payments should have been {$0.00} all along or that I had no knowledge the accounts weren't on the payment plan. I just don't understand why I would never have received anything until 6 months too late and they are unable to explain this to me either.
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| 09/14/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I received notice from XXXX that my account was showing a balance of {$0.00} due. I called XXXX and was informed that they could no longer service federal student loans and that my account was being transferred to Nelnet. I contacted Nelnet, was told my first payment would be due XXXX XXXX, and I notified them of my new banking arrangements. I asked specifically if there were any financial benefit to my having a direct debit arrangement ( a discount or credit ) and since there was none, that I would like paper statements and would be setting up autopay through XXXX XXXX XXXX or paying online or by check. I made a personal note to address the payment of Nelnet well before XX/XX/XXXX.
I had made arrangements with the IRS to make monthly payments through XXXX XXXX. As I was moving to XXXX XXXX XXXX, all other direct debits ( including Nelnet ) were notified of the new bank information.
On the morning of Tuesday, XXXX XXXX, 2016, the XXXX XXXX online system showed the IRS payment was " pending ; '' it was the only payment pending and my bank balance was {$420.00}. I expected the IRS payment to go from " pending '' to " paid. '' As soon as it did, I was going to close the XXXX XXXX account, as the IRS was the only account remaining to draw from XXXX XXXX.
On the afternoon of Tuesday, XXXX XXXX, 2016, the XXXX XXXX online system showed the IRS payment " pending '' as well as a {$190.00} Nelnet payment " pending '' and a projected balance of - {$160.00} in the account. I immediately called Nelnet to get the payment withdrawn. They would not do it. They offered to issue a refund but the request for the refund would be held for 20 days ( " company policy '' ) " in case ( I ) decide to stop payment at the bank. '' That gave me the idea of stopping the payment, myself, at the bank. Nelnet said that if I did stop payment at the bank, I would need to make a payment to them " now '' over the phone or I would be reported as failing to make my payment ; I was frantic, so I made a payment to Nelnet over the phone. I then called XXXX XXXX and asked to stop/refuse payment on the Nelnet request. They would not stop or refuse the payment because both the IRS and the Nelnet payments were " pending '' and could not be stopped : My concern was the IRS payment ; I was assured by the branch manager via the customer service person that the IRS payment " would be paid. '' On Wednesday, XXXX XXXX, a XXXX XXXX payment of {$170.00} appeared as " pending '' due to another company failing to update direct debit arrangements ; the IRS and Nelnet payments were no longer in a " pending '' status but were listed as paid. The available balance ( which includes 'pending ' debits ) showed as - {$340.00}.
I contacted Nelnet and after reminding them that my first payment to them was not supposed to have been made until XXXX XXXX ( as stated by them ), that I wanted a refund ... which was the only way I saw to afford a direct payment to the IRS. They said ( as they said before ) any request for a refund would be held for 20 days ( " company policy '' ) and that it would take an additional 20 days to process the refund ; so, I will not be seeing a refund of the two {$190.00} payments ( or {$380.00} ) for another 40 days ... XXXX XXXX.
I am filing a complaint against Nelnet for ( 1 ) drafting a payment from the wrong bank ( I had already notified them of my change in banks ) ; ( 2 ) drafting the payment a month early ; ( 3 ) not being willing to withdraw the erroneous payment ; ( 4 ) insisting that I make an additional payment by threatening to report a payment failure ; and ( 5 ) taking 40 days to issue a refund.
|
| 12/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I applied for the Biden SAVE student loan repayment plan on XX/XX/XXXX and provided my income from the XXXX tax year. Based on that, the email I received on XX/XX/XXXX from NELNET said the Department of Education had directed NELNET to change me to the SAVE plan and that my payment would be {$0.00}.
I received the following From NELNET on XX/XX/XXXX : Your Nelnet monthly billing statement is now available. To view your statement and make a payment, log in to your Nelnet.com account. Once logged in, choose Statements from the Documents menu.
Your Payment Information Account : XXXX Due Date : XX/XX/XXXX Amount Due : {$0.00} We encourage you to continue to make monthly payments even if your amount due is {$0.00} because interest may continue to accrue.
On XX/XX/XXXX, NELNET then reversed course and sent me an email saying I would owe {$210.00} on XX/XX/XXXX. They changed my due date and payment amount without any further explanation.
I called and spoke directly to NELNET on XX/XX/XXXX to get clarification about what was going on. I asked why had I received an email saying I was on the SAVE plan and saying my payment was going to be {$0.00} ( which was my expectation ), but now were changing their tune and said I had to pay {$210.00}.
Customer service said the system was showing that I had been placed on another program ( Pay as You Go ) and that I had never been placed on the SAVE plan. I asked why that did not happen even though the emails I received from NELNET said I had been placed on the SAVE program. They could not answer that. Said " hum, thats weird ''. Customer service said the only option was to reapply for the XXXXAVE program and it would take XXXX weeks to process. In the meantime, customer service said they would put me on an administrative forebearance and interest would not accrue and interest would not be capitalized during the forebearance period. Customer service told me that I should watch my account to make sure the forebearance was shown on the account, and if it did not get put in place, I should call back.
I have been watching the account and nothing had changed. So I called NELNET customer service again ( XX/XX/XXXX ). This time, Customer Service told me that my application was incomplete ( they never notified me of this ). I asked them why it was incomplete and Customer Service said they did not know. Customer service also said that almost everything the previous Customer service person told me was inaccurate/or a lie. My loan is accruing interest and the interest will be capitalized. This time, NELNET customer service told me I had to reapply again ( third time now ) and would not take my last years income tax return amount to base my payment amount ( they are telling me I have to submit a current paystub rather than use my last years tax return ). They also told me it would be XXXX weeks to process the third application. This is not how the program is supposed to work. It is supposed to be using my tax return.
Now I have a payment due in XXXX days in NELNETs system and they have screwed me over time and time again. They are a joke. Why does my government use them. I have no leverage in this. Even though NELNET continues to XXXX me since XXXX, they don't care and all they say is " Sorry ''. Just take a bite out of the XXXX sandwich we are giving to you. I did what I was supposed to back in early XXXX, and here we are in XXXX when my loan payment is due and they still have not gotten this right. Frankly, I am flabbergasted at the incompetence of the entire company.
I need your help CFPB. Please protect me from these lying bunch of XXXX
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| 02/27/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have contacted XXXX XXXX XXXX on multiple occasions regarding two student loans that are serviced through them. The first payment I made to them was on XX/XX/XXXX for {$600.00} ( my regular monthly payment at the time ). {$330.00} was to go to the loan with the lower interest rate and {$260.00} to the loan with the higher interest rate. This payment appeared to allocate the funds correctly with a total of {$570.00} going to the principal for the two loans and {$30.00} going to the interest for both loans.
The following month I had spoken with multiple loan officers on how to go about making an overpayment so that additional money would go straight to the principal and not the interest. I was told by multiple employees that all I had to do was make a single payment that was greater than my regular monthly payment, and that any amount over my regular monthly payment would go directly to the principal. On XX/XX/XXXX I made a payment of {$1000.00} but only {$580.00} went to the principal and {$410.00} went to the interest. Nearly all of the overpayment went to the interest, and not the principal like I had been told multiple times.
Following this incident I called their customer service again and the loan officer told me that this happened because I didn't make the payment on the payment due date ( the XXXX of each month ). She submitted a special payment request to reprocess my payment but nothing changed. She told me that if I wanted to make an overpayment and have the additional funds go to the principal that I had to make that single payment on the payment due date.
So, the next month I made another {$1000.00} payment on the payment due date of XX/XX/XXXX. At this point my minimum monthly payment was {$590.00}. Out of my {$1000.00} payment, only {$590.00} went to the principal and {$400.00} went to the interest. There was essentially no change in how the funds were allocated and my overpayment went almost all to the interest. I called their customer service multiple times again and had special payment requests put in. They agreed that there was no reason for my payment to be allocated this way. This time I did hear back about the special payment request. I received an email stating that it had been processed. I immediately checked my account to see how the allocation changed but there were no changes to the allocation. I called customer service again and this time they told me that if I wanted to make an overpayment and have the extra money go towards the principal that I had to make two separate payments on the payment due date. One payment for the regular monthly payment and one payment that would be considered the additional payment and would go straight towards the principal. This completely contradicted everything every other loan officer told me. Every other loan officer stated that if I made two separate payment, the second payment would ago towards my next month 's payment -- it would not be processed as an additional payment.
Due to all of the frustration, this month I decided to pay my regular monthly payment amount of {$590.00} on the payment due date. {$410.00} went to the principal for the two loans and {$180.00} went to the interest. This is clearly inconsistent, as when I made the regular monthly payment back in XXXX, only {$30.00} went to the interest, nowhere near {$180.00}. Upon further inspection, for one of my loans ( the one with the higher interest rate ), {$0.00} went towards the principal meanwhile {$63.00} went towards the interest. For one of my loans, no money this month went towards the principal. It all went towards the interest.
|
| 03/13/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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XXXX XXXX XXXX XXXX transferred our account to Nelnet, XXXX, Nebraska in XXXX, XXXX. This complaint is about Nelnet, and includes SIX problems to be resolved Note : This loan is in good standing, with no late payments or associated penalties/fees.
PROBLEM # 1 : 1. InXX/XX/XXXX, we wrote two separate checks to Nelnet ; one to cover the standard payment of {$480.00}, and another one for {$55.00} which was to be directed at XXXX percent toward principal pay down. We intend to start an aggressive pay down of this loan in XX/XX/XXXX, and the {$55.00} payment was a 'test ' payment to insure that it would be properly credited to principal.
2. Nelnet misappropriated {$46.00} of the {$55.00}, applying {$46.00} to interest rather than principal.
Solution requested : Apply {$46.00} to principal pay down PROBLEM # 2 : 1. On XX/XX/XXXX, I spoke with Nelnet representative XXXX XXXX regarding the {$46.00} misallocation of payment in XXXX. During our phone conversation, XXXX assured us that she had added clarifying notes to our " permanent record '', stating that any future monies paid in excess of the daily interest rate in effect during the XXXX XXXX day billing period would be applied 100 percent to principal balance pay down. XXXX XXXX suggested that this had not happened in XXXX because the clarifying note was not displayed in our " permanent record ''. This did not happen two weeks after our discussion with XXXX, following our XX/XX/XXXX payment of {$540.00}.
2. From the XXXX XXXX payment, Nelnet again misallocated money from principal ; {$69.00} that should have been credited to principal pay down was instead applied to interest.
Solution : Nelnet to credit {$69.00} to principal rather than interest.
PROBLEM 3 : Nelnet has refused to acknowledge or reply to our original email communications of XX/XX/XXXX, regarding Problems 1 and 2 mentioned above.
Solution : Nelnet to reply to those particular concerns, without sending a boilerplate reply.
PROBLEM 4 : Nelnet is quick to acknowledge and reply to our XX/XX/XXXX request for payoff quote. Nelnet replied on XX/XX/XXXX with the payoff amount, but did not answer our questions about the process for making the payment : We asked : do we issue two checks - one for principal, one for interest? We asked : should the payments be made by cashier 's check? To where should the checks be mailed?
Solution : Nelnet to answer our questions about the process for making the payment.
PROBLEM 5 : As of XX/XX/XXXX, Nelnet has refused to acknowledge or reply to our XX/XX/XXXX re-send of the XX/XX/XXXX email, mentioned in Problem 3, above.
Solution : Nelnet is to explain why they are not honoring their own clarifying notes, supposedly added to our " permanent record '' by their XXXX XXXX in early XXXX XXXX in which all payments, beyond daily interest rate calculated during their billing period - should be credited to principal paydown.
PROBLEM 6 : Nelnet is misallocating our money intended for principal pay down, and preventing us from accelerating the pay off this loan.
As explained to us by XXXX XXXX, ours is not a simple interest loan : the interest will continue to be charged as long as there is a balance on the account.
Solution : Nelnet to provide specific instructions on how to make accelerated payments against the principal of the account : a. what to write on the check to guarantee it to 100 percent principal pay down b. how to write the check - as a cashier 's check? one for principal? one for interest?
c. where to mail the check. Some lenders actually have a separate mailing address for principal payments.
|
| 11/27/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I received notification my student loan payments would begin in XXXX. My first due date was scheduled for XX/XX/XXXX.
On XX/XX/XXXX I requested to have my due date changed to the XXXX of each month beginning in XXXX. I was told this would be fine and that the change had been submitted. I was also told it would take 2-3 business days for this change to take place. On XX/XX/XXXX I called again to make sure the update had taken place as my portal was still showing XX/XX/XXXX for the due date. The person I spoke to told me the change would take up to 30 business days to take effect and that I needed to prepare for the XXXX draft. I did and assumed the date change would take place in XXXX.
The draft was completed on XX/XX/XXXX. A few days after the draft I saw my due date had been updated and also that NelNet would be drafting ANOTHER payment only week from my initial payment because their system hadn't applied the initial payment. Their system showed the funds were drafted and that they were received by Nelnet but the representative told me the second payment would still process since the funds drafted on the XXXX aren't showing in my account yet. I was advised to remove the autodraft ( forcing me to forfeit the auto-pay interest discount ).
Several days after this, as I continued to monitor my portal and the payment status, I saw that, not only had my payment still not been processed but it was showing a missed/late payment and the amount due for XXXX was now 2 months of premium ( since my XXXX payment STILL hadn't been applied ). I'm on an income based payment plan - I can not afford to submit double payments and I certainly can't afford to accomodate NelNet 's erratic and negligent handling of my loan.
My portal has been giving me a " Payment Processing '' alert for over 4 weeks now. I've spoken to service several times ( each call is a 3hr wait and I don't have the luxury to keep this up ) to no avail. They coerced me into Admin Forbearance ( I don't even know what that is and they wouldn't explain it to me ) because it seemed the only option where I don't have to deal with the consequences of NelNet 's incompetence and risk missed payments on my account and credit report.
To clarify, my XXXX payment was submitted on XX/XX/XXXX, Nelnet has confirmed they received my payment -on time and in full. They gave me some story about how their system is just taking some extra time to update everything because they weren't prepared for the influx of work.
The last rep I spoke to, XX/XX/XXXX, told me the forbearance would have no adverse impact on me and that it would only be for a month to allow them time to catch up on my account. XXXX weeks ago I saw it was in effect until XX/XX/2024 -I still dont know the ramifications of being in forbearance and how it affects me long term.
What else has Nelnet been dishonest about? 2 weeks ago I received an email from FSA telling me I had a missed payment and honestly, XXXX XXXXXXXX. I've done everything in my power to prevent this and despite my efforts, NelNet 's incompetence and negligence is going to cost me ( if not financially, mentally -I 've been stressing over this for 2 months straight now ). I've tried reaching out to them time and again despite having to spend XXXX hours on hold to speak to a live person, there's nothing more I can do but I can't sit by and let them ruin my record.
As of today, XX/XX/XXXX, my portal is still showing the original payment is " processing '' This whole situation has me under a ridiculous amount of undo stress and frustration and there need to be consequences!
|
| 10/31/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
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Web |
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My servicer is Nelnet. I applied for SAVE through Studentaid.gov on XX/XX/XXXX and gave the DOE permission to access my IRS info. According to Studentaid.gov, Nelnet processed the application on XXXX and would be sending me my new bill/documents within a few weeks. I never received any SAVE correspondence from Nelnet. On XX/XX/XXXX I was emailed a bill for the regular non-SAVE IBR amount. I called Nelnet customer service on XX/XX/XXXX ; I was on hold for an hour and disconnected, called back and was on hold for another 1.5 hours before speaking with someone. I was told that my application was missing financials ( not true ). This person did some digging and learned that " the system '' changed some of my " no '' answers to " yes, '' thereby making my application incomplete. I was then placed on hold another 15-20 minutes and told that my application is now complete and Nelnet will be processing it over the next week or so. When I still hadn't received any correspondence, I called Nelnet on XXXX. This time I was in the queue for three hours. The customer service representative said that they needed more time. I expressed concern about my bill being due on XX/XX/XXXX, since it's unaffordable to me. I asked about a forbearance but was dissuaded because the representative said that if I requested a forbearance it would count against my overall allowed forbearances. He recommended that I simply refrain from making payments and take advantage of the DOE 's 12 month " on ramping '' program. This is confusing to me, because I thought that when I applied for SAVE my loans would be placed into a forbearance while the application processed. Looking online it seems that people who are placed on forbearance will still have those months counted towards forgiveness, but it's hard to know what's true. To this day I still have yet to receive any SAVE correspondence from Nelnet. However, last week I logged on and saw a " pop up '' saying that my SAVE application was no longer being processed because I failed to make the " payment '' that Nelnet described in its email and letter to me. I NEVER received any SAVE correspondence from Nelnet, so I called on XX/XX/XXXX. I believe I was on hold for two hours before speaking with a customer service representative who was initially confused ( referencing correspondence that predates my SAVE application ), but did some digging and realized that I needed to make a {$5.00} exit payment for Nelnet to process the application. I made the payment online, but with her on the phone. However, when I asked for next steps after the payment I was disconnected and never received a callback. It took a couple of days for my payment to process, but it seems that it went to interest and has not satisfied the SAVE requirement -- I'm still receiving the pop up whenever I log on and I still have zero SAVE correspondence from Nelnet. I decided to file this complaint after doing research online and seeing that people are being told that the {$5.00} payment can only be made through a special link or a phone. I need clear answers. A second loan payment will be due in two weeks and I've already accrued XXXX XXXX XXXXXXXX in interest since XXXX ( due to shady practices from my prior servicer, Navient, the approximately XXXX in student loans that I took out has doubled and is now over XXXX ). The SAVE plan will halve my current IDR payment and make payments affordable for me. Even if Nelnet 's processing times are excessive due to the volume of SAVE applications, there is no excuse for the misrepresentations and poor communication.
|
| 06/28/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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I have several loans in IBR which are serviced by NelNet. After my most recent re-certification, they began overcharging one of my accounts. My account number with NelNet is XXXX and the loan at issue is designated Group D. My standard 10-year payment is {$180.00} and they are requiring I pay under the IBR program {$180.00} per month. It is my understanding based on the language of Fed. Code Sec. 682.215 ( D ) ( 1 ) ( i ) as well as all of the materials put out by the Department of Education that my payment would not be higher than the standard 10-year payment based on when I entered the IBR program. An example of this information is in the FAQ about IBR put out by the Department of Education, the link to which is : https : //studentaid.ed.govXXXX When I contact NelNet, they claim that the 10-year standard payment changes every year, based upon how many payments are left under your original 10 year plan. On their web page they describe it as : " If you choose not to provide us with your current income information each year, or we determine that your current income makes you ineligible for a reduced payment amount, you will remain on your income-drive ( sic ) repayment plan, and your payment amount will be adjusted TO ENSURE YOUR STUDENT LOANS WILL BE PAID OF BY THE END OF YOUR REMAINING TERM. '' ( Caps inserted ).
This does not comport with the Department of Education information or the statute. Note, on the page 4 table it describes the payment cap under IBR ro be " never more than WHAT YOU WOULD HAVE PAID under the Standard Repayment Plan with a 10-year repayment period, BASED ON WHAT YOU OWED WHEN YOU ENTERED THE IBR PLAN. '' ( Caps Provided ). In addition, Question 16 at page 20 states when you are no longer eligible for IBR due to income, you will be required to pay the 10-year standard payment based on the loan amount when you first entered IBR.
NelNet 's interpretation runs counter to the law and various materials put out about IBR and would also lead to absurd results, as well as effectively gutting the " cap '' on payments. For instance, if you made 100 out of 120 IBR payments and had a balance remaining of {$100000.00}, NelNet would calculate the monthly payment as {$5000.00} ( {$100000.00} / 20months ). Under NelNets interpretation not only do the payments become prohibitive once your income renders you ineligible, it also effectively takes the position that an IBR loan repayment may never extend beyond the original 10 year term. For a program that offers forgiveness of loans after 25 years, this is clearly not a workable situation.
Their interpretation becomes more absurd if you lose eligibility after the original 10 year term. Multiple persons at NelNet indicated that if you lose eligibility at payment 120, then payment 121 would be the full amount of the loan balance. This is clearly not the intent or language of the IBR regulations.
I am especially concerned that these statements are often coupled with a pitch to have the borrower switch out of IBR into a different payment scheme. What is also concerning is that their webpage broadcasts the erroneous interpretation as their position. I believe this interpretation is willful and is solely intended to scare IBR borrowers to leave the program into a different, higher, payment scheme.
I am not so concerned at this time that my Group D payment is approximately {$1.00} more a month than it should be, however I am concerned that their total lack of recognition of the IBR cap will lead to future, more severe problems in the future.
Thank you, XXXX XXXX
|
| 02/18/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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I have several subsidized and un-subsidized federal loans that are being serviced by NelNet at around XXXX ( now XXXX ). I have been on an Income-based repayment plan for several years now and have never missed a payment when one was due. This last year my monthly payments were {$0.00} because I was out of work and had returned to school. Typically, as has been the case in every previous year, I am required to submit documentation to NelNet so that they can reassess my finances to see what I can afford to pay for the following year. Typically this is completed in XXXX, a couple of weeks before the year ends. This year, since I was not working, it was n't as easy for me to come up with documentation to prove that I was n't making much money. I had started substitute teaching in XXXX and was only making a few hundred dollars a month. I submitted my documentation ( pay stubs ) in late XXXX XXXX XXXX XXXX. Nelnet was unable to open the PDF 's because they were password protected, and they informed me on XXXX to let me know this. On XXXX I immediately resubmitted the same forms, only this time as a picture ( .png I believe. ) Over two weeks later, on XXXX, I received another emailing stating that they could n't open the .png pictures either. So on XXXX I resubmitted the documentation again. Then, two days later I received an email stating that my principal balance had been updated to reflect accrued interest being capitalized. This was {$10000.00} and apparently happens any time you have to change plans. When I called customer service I was directed to a supervisor who informed me that since they had notified me about submitting the documentation that there was nothing they could do about it. This is the part that is misleading. The supervisor told me that the due date had been XXXX. The last notice that I received that noted that date of XXXX was sent on XXXX. But, on XXXX, another email was sent and it informed me that I needed to submit my documentation by XXXX. To me that means that the XXXX due date is no longer in effect because a more recent email was sent and referenced a due date on XXXX. Since I initially submitted the documentation on XXXX ( which should still be within some kind of grace period even for the XXXX due date ) I believe it is a very harsh punishment to capitalize the interest. Now my debt looks worse to creditors and I 'll be accumulating more interest each year and I 'll have to pay interest on another XXXX once I am able to start earning decent wages.
Nelnet 's methods of communicating are done with the guise of security ( they make you login to your account ( which no one wants to do ) just to read the fine-print messages that contain due dates, but then have no problem with disclosing how much interest has been capitalized directly in the body of a separate email. ) This seems incongruous. Should n't that be the other way around? Perhaps I am biased, but it seems intentional - as if they want you to turn in your documentation beyond their " due date '' so that the interest accrues. Sad to take advantage and punish people that are trying to better themselves with education.
I 'm not sure, but I think this also might be viewed as a lapse in my income based repayment plan and I may lose those years that counted toward loan forgiveness. I also received a notice that my loan was approved for forbearance, but I never requested that. Maybe that is because I am back to paying {$0.00} per month but I did n't realize that was considered forbearance - I thought it was just based off of my income.
|
| 04/17/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
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Web |
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spoke with a representative a couple of weeks ago changing the mailing address as well as not using my email address for communication. I spoke with a representative today I received mail stating that my student loan with Nel net was signed up for auto debit on XX/XX/XXXX. Which I never signed up for nor did I ever give them my bank account number. The representative would not veto the account number until I provided her the last four digits of my account number which I decided not to. After that she deleted the bank account information off my account. Later I checked some reviews with Nelnet and noticed that there were several complaints with company, they state that this loan provider is backed by the Federal Government. On XX/XX/XXXX. I received this letter from : Click here to view this email as a web page. Federal Student Aid Apply Now for Student Loan Debt Relief! The representative asked questions such as my income, household size, employment status. Told her that I am currently unemployed since XXXX. Asked if I refused employment at any staffing agency, I told her I have been actively applying for employment since XXXX after resigning from a company where I was being discriminated. I have applied at these companies. Told her that because of being unemployed for so long in California, I will be relocating out of. California to better career opportunities and affordable housing and hopefully less race discrimination. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, The Student Loan Debt Relief Application is available! As part of the Biden-Harris Administrations one-time student loan debt relief plan, you can apply NOW for relief of up to {$20000.00}. Please note I also received notification that XX/XX/XXXX I also received notification that they received my application. XX/XX/XXXX I received this email. Due to a vendor error, you recently received an email with a subject line indicating your application for the one-time Student Loan Debt Relief Plan had been approved. The subject line was inaccurate. The body of the previous email was accurate. We have received your application but are not permitted to review your eligibility because of ongoing litigation. We will keep your application information and review your eligibility if and when we prevail in court. We apologize for the confusion, and you do not need to take any further action at this time. We will keep you updated with any developments. Nelnet Servicing breach exposes data of XXXX student loan accounts. Sometime in XXXX, unidentified intruders compromised Nelnet Servicing and stayed on its systems until XX/XX/XXXX. The hackers compromised the company 's network likely after exploiting a vulnerability.Read. Due to the seriousness of this data breach incident, law firm " XXXX, XXXX XXXX XXXX '' yesterday launched an investigation on the potential of a class action lawsuit. I never received notification of this breach from this student loan servicer this was written by By XXXX XXXX XX/XX/XXXX. One thing I dont understand is that how my information got hacked, I think that its a conflict of interest that anyone friend or family should have my private information.
I never received an email from nelnet company or an email stating that I needed to respond to an email. I received paperwork from nelnet stating that I had my bank account information that I did not provide to them. I contacted my bank to report fraud be abuse I have never given any authorization to deal with my personL finances at all.
|
| 04/26/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account status incorrect
|
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Web |
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During late XXXX, I had to leave my home in Florida and help assist my mother with my XXXX father in New York. During that time, Nelnet failed to notify me that my loan repayment plan at the time was about to expire ( I had an income-driven repayment plan at the time, with no payments due to unemployment ). They claim they tried to contact me, but also admit that the mail was being returned to them. I can only guess they had the incorrect address on file. Regardless, due to the mail being returned, they are well aware I did not receive any notifications. Prior to that, I was making no payments due to being unemployed, and I was still unemployed while helping to care for my father before he passed away.
Since they failed to notify me that I needed to refile, they defaulted into some kind of payments being due, even though I couldn't pay and was never even informed of this. So, from XXXX of XXXX to XXXX. of XXXX, I accrued five derogatory marks on 9 different loans I have with them for a total of 45 derogatory marks. This was all because I simply didn't refile paperwork for the loans because they never notified me that I needed to! While I was taking care of my XXXX father, this organization began placing derogatory marks on my credit scores for loans that I was financially unable to pay and was never warned that payments were going to be due! I couldn't pay because I had NO information on where to pay, how to pay, etc.!
As soon as I finally saw it on my credit score and looked into it, I immediately refiled for an income-driven repayment plan, which again made it so that I didn't need to make payments once more. However, by that time, those 45 derogatory marks had already occurred.
I explained the matter to the staff at Nelnet, but they blatantly lied to me by claiming there was " nothing they could do about it. '' They don't want to take the time to report it to the bureaus, which would take probably 10 minutes of one of their employee 's time, if that. They have attempted to justify their derogatory marks on my credit reports by hiding behind policies. However, I have seen no copies of any policies of theirs that I signed, never saw any evidence of a timeline that shows when my last class was in college to the point where they started expecting me to pay. Ethically, this should be a no-brainer due to the fact they are well aware they could not contact me and as such I received no forewarning they were going to maliciously attack my credit. Nelnet is using policy to justify unethical actions here by refusing to adjust the derogatory marks.
I filed a complaint with the XXXX as well, but they are hiding behind the same excuse regarding policies with them as well, but without one single document with my signature on it that supports any of their claims. And regardless how much they try to justify their adherence to policy, considering the circumstances here, I feel an adjustment is well more than justifiable.
Thanks to these derogatory marks on my credit, it is hindering my ability to provide for my family, as my field of work ( banking ) relies heavily on credit scores when it comes to employment. Considering I was not ever given any notifications payments were going to begin if I didn't refile, these derogatory marks need to be corrected to reflect the fact that I should not have owed any payments at that time, as I provided them evidence back then that I had no income. I even provided them with the death certificate of my father to show my circumstances at the time, but they STILL did nothing!
|
| 06/24/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I started repaying my student loans ( 4 loans totaling about {$12000.00}, made for the XXXX and XXXX academic years ) 6 months ago, after the 6 month grace period from my XX/XX/XXXX graduation. I entered a standard repayment plan, which would allow me to finish repaying after 10 years/120 payments. I was notified by Nelnet that my monthly payment under this plan would be about {$95.00} per month, and chose to repay about 150 % of that amount every month ( {$150.00} every month, set on auto-debit ). I made this payment on time every month from XXXX through XXXX. I opted not to apply over-payments into the next period, so there is no way my over-payments are reducing the next period 's payment and creating some mis-represenation, unless there is a serious issue with Nelnet 's systems, which is cause for great concern given that Nelnet 's main ( if not only ) job as a servicer is to calculate and collect monthly loan payments.
In XXXX, the CARES act was passed and my account was placed into a forbearance with a 0 % interest rate, and I was notified that my monthly payment was reduced by just over 20 % to about {$75.00} per month, and the forbearance would stop payments for the next 6 months, putting my next due date in XXXX of XXXX. This didn't make sense -- how would the overall cost of my loan over the 10 year life in standard repayment be so drastically lowered by a drop to 0 % interest for just 6 months? I ignored that for the time. I called Nelnet in XXXX to remove the forbearance to make progress toward paying my loan down while interest rates were low, as I still am fortunate enough to have a stable job, and made two payments in XXXX -- one to catch up for my XXXX payment that was not debited to my account because of the forbearance, and one on my regular monthly schedule as I voluntarily resumed repayment at my previous monthly auto debit amount of {$150.00}, now twice the monthly payment amount.
Now it's XXXX -- I've made XXXX payments, each {$150.00}, on my balance. I wanted to know when I will have this loan paid off, as I plan to attend graduate school in the future. My future plans depends on the information I have now, including what my student loans will look like when I need to begin to consider how to finance graduate education. I did a back-of-the-envelope calculation in my head, and it looks like while paying what I am told is about double the required monthly payment at the moment, it would take just under 8 years to fully pay off my loans.
I reached out to a friend who calculated the amortization for me, and he confirmed my suspicions -- the monthly payment Nelnet is telling me is necessary is FAR to low for me to pay off in a standard repayment plan over 10 years. My real payment should be about 66 % higher than I am currently told it is. Doubtful, I checked out the XXXX loan payment calculator and amortization calculator, and it re-confirms what my friend told me and my initial suspicions : Nelnet is drastically under-representing to me what my monthly payments have to be, thus impeding me from accurately planning for my financial future and potential higher education.
I have been told that my monthly payment would have to be half of what my monthly payment actually should be. This thought -- that my student debt burden over the next decade of my life will be double what I thought it would be due to what seems like a miscalculation on Nelnet 's part has caused me great distress. I can only XXXX the fate of those who are willing to take Nelnet 's word at face value.
|
| 01/08/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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To whom it may concern : Nelnet is harassing me and using false information to collect on my student loans. I have been on the Total and permanent XXXX program since XX/XX/XXXX and was supposed to be done with the 3 year monitoring program as of XX/XX/XXXX. I did everything I was supposed to do to be qualified for the program. And for the first two years everything went smoothly. However, two months after I was supposed to be off of the program I received a letter on XX/XX/XXXX telling me that my loans of {$71000.00} were being reinstated because my employment earning exceeded the {$16000.00} limit for the time between XX/XX/XXXX to XX/XX/XXXX. This is false and they have been harassing me and threatening my credit history, earning wages and that the loans would be reinstated as of XX/XX/XXXX. I asked them several times how much I supposedly went over and they refused to give me answer except for sending me an equation on how they came to the determination that I was over the limit. They also, told me they were determining the amount on future wages I had not errand yet. Which by law they can not use future erranings that I have not made against me. For the whole year of XX/XX/XXXX I made a total on my XXXX of {$11000.00} and if you divide that by half it is only {$5900.00} because they are only using the XXXX from XX/XX/XXXX to the end of XX/XX/XXXX. And if you take my wages errand from XX/XX/XXXX until XX/XX/XXXX I errand {$9900.00}. This gives you a grand total of {$15000.00} and the last time I checked this is under the {$16000.00}.
When I contacted Nelnet their answer was that I could apply again for the XXXX XXXX XXXX XXXX program and be monitored for another 3 years! I told them that I 've done what they asked and that my loans should have been discharged and forgiven and that I did not have to reapply for that reason. They refused and refused to give me any information on how to appeal the decision or the amount I supposedly made that put me over.
So, my first payment of {$550.00} is due on XX/XX/XXXX and the bill I received stated that I owed {$45000.00}. However, I signed into Nelnet on XX/XX/XXXX and it states that I owe a total of {$71000.00} and that my first payment due on XX/XX/XXXX is {$830.00}. The amount continues to change and the payment amount continues to change. How do they expect someone who is on SSI XXXX and works part-time to pay {$830.00} a month? That is almost all the money I make in the month. I am barely feeding myself and keeping gas in my car but, yet they feel I 'm making more than enough to pay back almost {$900.00} a month. I have no means or way to pay them back and I have a letter from my XXXX doctor stating that I will never be able to function normally to the point that I can hold permanent full-time work. Also, SSI has stated that in the last review of my case that nothing has changed with my status of XXXX and that it was not going to change in the future due to my XXXX. Nelnet is placing an undue hardship on me.
I am currently seeking the advice of a Student loan lawyer in this matter due to the undue hardship they are putting on me. I was told that I should contact the CFPB in this matter first however, if they continue to refuse to not discharge my loans. And continue to harass me, destroy my credit or try to go after my wages then I have no choice but to declare bankruptcy and ask for a special Adversary hearing with a Judge.
Nelnet XXXX program cares nothing for the people they monitor and they look for any reason to reinstate you.
|
| 06/09/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
Older American |
|
I have two issues with StudentAid.Gov backed Parent Plus Loans for two dependents at three Universities, covering 9 loans ( unconsolidated ) - 1 ) I can not get information from the Loan Servicer ( XXXX XXXX & Nelnet ) even after engaging the StudentAid.gov Ombudsmen 2 ) Each company, reported derogatory no-payment on loan during the Forbearance Period and 3 ) accrual of interest on the loans after : a ) making more than 30 payments in a 17 month period totaling over {$9000.00} and b ) completing a Rehabilitation Loan Agreement negotiation and execution during the Forbearance Period.
XX/XX/XXXX started making $ XXXX/week payments on defaulted loan to.XX/XX/XXXX, XXXX XXXX started negotiation of Rehabilitation Agreement XX/XX/XXXX XXXX XXXX accepted the Agreement and credited to the 9 month requirements payments from XX/XX/XXXXand Ending in XX/XX/XXXX.
XX/XX/XXXX, I asked XXXX XXXX to show how the payments had been applied to the loans. XXXX XXXX did not respond to XXXX letter and XXXX follow-up request.XX/XX/XXXX, StudentAid.gov contacted me and said Nelnet was the new servicer of the loan having successfully completed the Rehabilitation Loan Agreement.
XX/XX/XXXX, Nelnet contacted me tell me that I needed to declare a new repayment option by XX/XX/XXXX.
XX/XX/XXXX, I contacted Nelnet by letter and by on-line account encrypted email system to ask if the XX/XX/XXXXdate was relevant during the forbearance period. I also asked Nelnet to show how the payments were applied to the loans, in a statement form. Nelnet has refused to answer either question. In same letter I asked a new question, to please show the loan origination and principle applications.
To be sure, Nelnet is avoiding answering these questions which I have asked them to do so in-writing for two reasons. One, I am not able to record phone conversations and they are not able to share the phone recordings with me. Two, Nelnet confirms in writing that it will not answer any questions in writing or respond to written requests.
XX/XX/XXXX, I turned these issues over to the StudentAid.gov Ombudsmen. I have not received a response from the Ombudsmen office but did from Nelnet asking me to contact them by phone. I have responded in the encrypted email system that I am awaiting written responses since I can not record the calls and they will not share the recordings. Please note, the encrypted email message threads are deleted by Nelnet within 5 days of their note and my responses. For that, I was thoughtful enough to do screen grabs of the threads.
XX/XX/XXXX, I have been notified by my credit card company that I have significant derogatory notes of missed payments to StudentAid.gov, made by the collection firm XXXX XXXX and then Nelnet for each month during the forbearnance period AND that the balances are accruing interest. I have obtained copies of the credit agency reports by both firms and for each month, there is a missed payment notification and an increasing balance on the loans. The credit card companies are worried and where I live in Colorado, Insurance companies and Employers use this data to qualify and provide pricing on insurance and job change approvals. I am very concerned about these two issues and less about their violation of the Forbearance Period issues.
I have almost 60 pages of documents so I have i have sent less than 10 MBs. I may need you to provide an email for me to send the rest of the documentation. I have scanned most at 200 dpi to reduce sizing which reduces quality of text readability.
|
| 12/23/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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|
I have two student loans through XXXX XXXX where my dad was the co-signer, and he filed chapter XXXX bankruptcy in XX/XX/XXXX, so my two student loans were pulled into my dad 's chapter XXXX bankruptcy repayment plan.
As soon as the accounts were marked bankruptcy by XXXX I lost all visibility to the loans. I could not make any payments on the account online, I could not see my balances, and I had no address of where I could mail a payment to.
I called XXXX XXXX multiple times asking to speak to someone so I could still make payments on these loans, or if they could be removed from the chapter XXXX bankruptcy so I can still pay on them. Every time I called in to XXXX, they transferred me to their bankruptcy representative for Iowa. I left two voicemails asking for the loans to be removed from the bankruptcy and offered to sign something if had to so I could still make payments. XXXX never called me back.
I talked to my dads bankruptcy lawyer and he said to stop making the payments and let the chapter XXXX take care of the loans. I did what the lawyer told me to do, but then in XX/XX/XXXX XXXX dinged my credit for a late payment on the student loans.
I talked to my dad and he said their bankruptcy XXXX in XX/XX/XXXX so he wasn't sure but he sent me his discharge papers and there is a several thousand dollar discrepancy between what XXXX says I owe and what my dads court papers say is left on the account.
The discharge papers show that when the bankruptcy started the first loan had a balance of {$4700.00}, and the second loan had a balance of {$5800.00}. The papers also show that the courts paid {$4300.00} on the first loan, and {$5300.00} on the second loan. That leaves a balance of {$470.00} on the first loan, and a balance of {$580.00} on the second loan, totaling {$1000.00} principal balance left for my entire account.
When I log on to XXXX they show I still owed over {$4000.00} on both of my loans. As of today, XX/XX/XXXX XXXX shows I owe {$3700.00} on one loan and {$850.00} on the second loan. Back in XX/XX/XXXX I called in and asked an agent at XXXX why the amounts differ and he said it was due to them buying the loans from XXXX Bank, and I asked if that would cause a $ XXXX discrepancy then he said to send in the discharge papers for XXXX to review. An agent emailed me back a couple weeks later saying that the difference in amounts was interest charged that the court did not take into consideration.
I tried to pay these off before they even reached this point but XXXX would not respond to me, I've tried to work with XXXX to show them that they're charging me $ XXXX in additional interest due to XXXX bank not responding to me when I wanted to pay these off back in XXXX. XXXX doesn't seem to understand. I just get responses about how I am reading the discharge papers wrong because I am only seeing a balance left for one student loan but not both. Or I get a response that says its interest that I owe. I am not reading the discharge papers wrong, and I am trying to negotiate the remaining balance on my account so I can pay it off and close it out but XXXX will not work with me.
I requested to pay this back during the bankruptcy and was ignored, you can not come back five years later saying now I owe $ XXXX in interest due to your lack of response. If you assume XXXX XXXX debt you also assume their mistakes which includes the one they made on this account by not letting me pay it back sooner, which would have resolved the issue of the additional interest.
|
| 01/18/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
In XX/XX/XXXX Federal Direct Consolidation Loan in the amount of {$25000.00}. In XX/XX/XXXX FAFSA stated that the balance on the Direct Consolidation loan was {$35000.00}. In XX/XX/XXXX I was given a forbearance by XXXX XXXX XXXX, and she forgot to file the paperwork for that, which sent my loan into default. She had me wright a letter stating that there was financial hardship because they ceased my income tax because XXXX did not file the paperwork. I wrote that letter based on a conversation with XXXX XX/XX/XXXX, and also a follow up conversations with XXXX on XX/XX/XXXX. Per conversation with XXXX on XX/XX/XXXX at XXXX that would have been MT Time, she stated that the tax seizure would be returned, and the forbearance would go into effect. She did not do that, and she was fired. In XX/XX/XXXX I received a letter from FAFSA in response to my request for hearing, and my objections to collection of a defaulted student loan. They stated that their decision was that there was nothing that they could do. The wage garnishment has continued, and the seizure of taxes since XX/XX/XXXX. In XX/XX/XXXX I sent a letter to President Barack Obama with my objection to the defaulted student loans, and the hardship it was causing my family. FAFSA gave me a phone number to call, at XXXX XXXX. In XX/XX/XXXX I called XXXX XXXX, I spoke with XXXX XXXX. Her number was XXXX, and then in XX/XX/XXXX I spoke to XXXX XXXX, and that was XXXX manager, and then she referred me to XXXX XXXX, and he was XXXX manager, and his phone number was XXXX, and on that phone conversation XXXX stated that for my student loans had consolidated, and that the total amount borrowed, including interest was {$58000.00}. He stated that I had paid to date the amount of {$40000.00}, and that the current balance was {$48000.00}, and they offered to settle the student loan at {$35000.00}, which meant that I would have paid {$75000.00}, on a loan that I only borrowed on {$58000.00}. When I asked XXXX why there was such large difference between what I owed, including principal and interest he stated that federal regulations did not stipulate what collection agencies could impose as penalties for their collection agency fees. When I tried to contact them this week, I received a recorded message at XXXX XXXX stating that due to the temporary restraining order by Judge XXXX they could no longer service my loan. I called FAFSA, and spoke to XXXX, and she stated that XXXX XXXX had not updated my account since XX/XX/XXXX. So although they were collecting money it did not get applied to my account. In garnishments alone since the time I spoke to XXXX XXXX in XX/XX/XXXX, I have paid an additional {$30000.00} that is well over the amount of the original loan plus interest. I spoke to the Federal Clerk at the Federal Claims Office, and he gave me the phone number for XXXX XXXX at the Department of Ed. XXXX XXXX stated that his number should not have been given out since he is not part of the case on XX/XX/XXXX. He gave me the number to XXXX XXXX, and her phone number is XXXX, and her voicemail box is full. I called back to the Federal Court of Claims, and spoke to the clerk again. He pulled up the internal email with direction regarding Judge XXXX decision to uphold the restraining order, and to halt the collection of defaulted student loans that had already been issued XX/XX/XXXX. The clerk stated the email regarding contacting XXXX XXXX was correct, and he also provided names of attorneys that would be helpful, and then I called you.
|
| 11/07/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
My federal student loan service changed from Great Lakes to Nelnet in XXXX. By XXXX, I was reaching out for steps to consolidate my loans ( all with Nelnet ) before repayment began in XXXX and I had finished my XXXX XXXX XXXX in XXXX so this was my first time needing consolidation. They have listed warnings for long wait times and high call volumes. I attempted calls multiple times and was never able to get through, averaging waiting 30-60 minutes at a time. In XXXX, I utilized the email request form with my consolidation question. On XX/XX/XXXX, I received an apologetic auto reply email for the delay in response to my email request. I never received an email reply to my question nor a call or mail communication. My loan due dates for all loans began in XXXX and I still didn't have direction for loan consolidation. Out of desperation, I followed FSA guidelines to submit a consolidation request through their site. Although, it was not necessarily needed because my loans were all through the same loan service. I followed suit anyway. My account went into an administrative forbearance. On XX/XX/XXXX, I was notified by email that my loan consolidation was complete. My consolidation loan balance was {$63000.00} and I requested an extended graduated plan. When I checked my loan balance, it had doubled to over {$120000.00} and was on a standard repayment plan with a pending due date in XXXX for almost {$700.00}. It was also showing disbursements onto my account from XX/XX/XXXX for the previous loan balances. This money was not applied to loan balances and I did not receive these disbursements to pay off the loan balances. I attempted calling in again panicking that it was showing I had borrowed doubled the amount of money than I actually had. I continued to wait on hold for hours at a time unable to connect to an advisor. I sent an email on XX/XX/XXXX to the help team and now as of XX/XX/XXXX I had not received a response. I filed a grievance that same day with FSA and it is still pending. Neither anyone from FSA nor Nelnet has answered me. Out of desperation and panic, I had to make adjustments in my work schedule to prepare to wait on hold for hours until I was able to get through. After two hours, my call was finally answered by an advisor. This advisor then had to transfer me specifically to the consolidation department. The advisor mentioned some " weird '' things had been happening similar to my situation. I asked specifically for a direct number to the consolidation department should my call be disconnected I would not have to wait in the queue again and they did not have a direct line. I was transferred and remained on hold another 20-30 minutes until a consolidation advisor took my call. I reported to this advisor the discrepancy and she was apologetic noting an error on Nelnet 's end to my account and how my consolidation was processed to the amounts and plan requested noting the discrepancy in standard repayment reflected on my account and my FSA request for extended graduated repayment. I was told today on my call that a " form '' was being filled out to correct my account and I would be notified by email when it was corrected.
This level of negligence and inaccurate processing is extremely concerning as it resulted in a doubled loan amount. Even more concerning that when I noticed the error I was not able to contact anyone or receive a reply acknowledging my concerns. And, I had to spend almost three hours trying to bring their own error to their attention.
|
| 12/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
Name : XXXX XXXX XXXX Account Number : XXXX XXXX Last 4 of XXXX Address : XXXX XXXX XXXXXXXX XXXX XXXXXXXX, XXXX, NJ XXXX Phone Number : ( XXXX ) XXXX Nelnet Loan Servicing XX/XX/XXXX Dear Nelnet, On XX/XX/XXXX I filed a complaint with The Consumer Financial Protection Bureau in regard to my student loan account. On XX/XX/XXXX, you ( Nelnet ) Reponses with the following : As we understand it, you assert interest should not be accruing on your account because you are enrolled in the Saving on A Valuable Education ( SAVE ) repayment plan and the interest has caused your credit score to decrease. Youre asking us to stop the interest accrual on your account.
While enrolled in the SAVE Plan, if you make your full monthly payment, but it is not enough to cover the accrued monthly interest, the government covers the rest of the interest that accrued that month. Your credit score is used by lenders, insurance companies, and other agencies to predict a variety of financial behaviors. Data furnishers such as student loan servicers, credit card companies, and banks have adopted a consistent set of standardized data categories for which we furnish your account data.
To the above statement I respond as following : My current balance is inaccurate due to the daily interest accruing in my account that should be covered by the government as stated under the Saving on Valuable Education ( SAVE ) Repayment Plan. I was approved for this repayment Plan on XX/XX/XXXX and it began as of XX/XX/XXXX. I have spoked to multiple Nelnet and ED supervisors and have been informed that the balance should be written off and/or covered by the government every month when my monthly statement closes. However, my account is not displaying this, it only shows an increase in the balance every month. My monthly payment based on the SAVE plan is $ XXXX, which is my full payment, therefore, any interest accrued after that $ XXXX should be paid off/Covered by the government based on the SAVE Plan Interest Subsidy. My principal balance is {$9400.00}, that should be my total balance at the end of each monthly statement unless I make any additional payments.
My account is in Admin forbearance until XX/XX/XXXX, due to my borrower defense claim with the U.S. Department of Education ( ED ). This counteracts the Saving on Valuable Education ( SAVE ) Repayment Plan Interest Subsidy because when Student loans are in forbearance, they will accrue much significant interest. Although Im waiting for my borrower defense application to be processed, I do not wish my student loans to continue in forbearance. Instead, I want to be in repayment status under the Saving on Valuable Education ( SAVE ) Repayment Plan and be able to use the interest subsidy as I am entitled to.
I demand my rights to enter repayment status under the Saving on Valuable Education ( SAVE ) Repayment Plan and be able to use the interest subsidy as I am entitled to immediately. Furthermore, any interest accrued from XX/XX/XXXX when my ( SAVE ) plan began until now should be retroactive since all that accumulated interest should have been paid off by the government which covers the rest of the interest that accrued each month since XX/XX/XXXX.
Please proceed to taking the further steps necessary to ensure that all my petitions, under the law, mentioned above, are fulfilled as soon as possible.
I look forward to hearing back from you and getting all these issues resolved as soon as possible.
Kind Regards, XXXX XXXX XXXX
|
| 07/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
when i found out my student loans were sent over to nelnet i emailed them and asked what the process was i received a email stating that my student loans were XXXX and had a XXXX balance. Then i was informed that they knew nothing about it and that email from nelnet was sent in error which means the whole email sent to me was misleading and false information.
Nelnet XXXX XXXX XXXX You Dear XXXX, The U.S. Department of Education ( ED ) has determined that your XXXX XXXX XXXX XXXX XXXX XXXX ) serviced by Nelnet qualifies for borrower defense to repayment discharge, because your school was found to have misled you or engaged in other misconduct in violation of certain state laws.
Weve XXXX XXXX or more of your XXXX Loans that were determined and communicated to you by XXXX. As a result, your loan ( s ) serviced by Nelnet has a XXXX balance and is paid in XXXX
Credit Reporting Within XXXX days of this notification, we will request credit reporting agencies to remove any credit status previously reported for the identified loans.
What You Need to Do You do not need to do anything else at this time regarding your loan discharge. We recommend you keep this notification for your records and watch for other communications from us.
Questions? Were here for you. Visit Nelnet.com or call us at XXXX. XXXX our current hours at NelnetXXXX
Sincerely, XXXX XXXX.
Dear XXXX, Thank you for contacting the U.S. Department of Educations ( ED ) office of Federal Student Aid regarding your federal student loan account with Nelnet XXXX XXXX ( Nelnet ). On behalf of your lender, XXXX, we service your federal student loans. XXXX assigned XXXX XXXX to us for response.
We take your concerns seriously and appreciate the opportunity to respond.
Your concern, as we understand it, is you received an email from XXXX, stating that you had been approved for the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX You asked Nelnet what actions you needed to take after receipt of the email, and we sent an email reply stating that no additional action was necessary and that your entire loan balance had been XXXX due to borrower defense to repayment. Your loan balances have not been XXXX. You are asking us to honor our email dated XX/XX/XXXX, and discharge your student loans.
We confirm that on XX/XX/XXXX, you sent us an email enquiry asking what you should do in regard to the email you received from XXXX regarding the XXXX XXXX XXXX XXXX XXXX XXXX In error, our agent replied to your email with information about a separate program, borrower defense to repayment, and that XXXX or more of your loans were being XXXX. This was an error and your loans have not been approved for this type of discharge. We apologize for the frustration or confusion this error may have caused.
Additional Information : XXXX Student Debt Relief The Student Loan XXXX XXXX XXXX announced by the XXXXXXXX XXXX provides up to {$20000.00} in loan forgiveness, depending on whether a borrower received XXXXXXXX XXXX while attending XXXX XXXX. A court order issued on XX/XX/XXXX, blocked XXXX from processing completed requests from borrowers and accepting new applications until litigation was resolved. In addition, approved requests were put on hold, pending the outcome of the litigation, as the attached email you provided confirms. At this time, the U.S. XXXX XXXX has not issued their decision and there is no additional action that you need to take. This email was sent for informational purposes only. Additional information is a
|
| 10/17/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
Hello, I applied to the XXXX income driven repayment ( XXXX ) plan through the Federal Student Aid ( FSA ) website in XXXX. In this application I attached my proof of income and all necessary income verification documentation. After submission I received a notification that my application would be processed by my loan servicer ; Nelnet. My loan servicer had me on the XXXX plan with a {$700.00} payment due in XXXX that I could not afford. Which was why I applied to SAVE.
The XXXX website stated it could take a XXXX days for my application to be processed. I waited XXXX weeks and checked my Nelnet account, it stated my application was still in process. I waited a few more days until XX/XX/XXXX before I got concerned as it had been almost a month since I initially submitted my application and I had not received any emails about my submission.
Nelnet has its own version of an inbox, though they do email me about payments, they did not email me about the message waiting for me in their portal. The message stated that I needed to verify my income and this was delaying my application. I was confused as I had already submitted this previously on the XXXX website, I promptly submitted the documentation again. 10 days past, its now the end of XXXX and my {$700.00} payment is approaching XX/XX/XXXX. I call Nelnet to resolve this issue, I am on hold for an hour and XXXX minutes. They place an administrative forbearance on my account until XX/XX/2024. The representative tells me to wait a couple weeks to process my application. As we move into XXXX I note my account has accrued some {$600.00} in interest, though I do not have a payment.
On XX/XX/XXXX I receive an email this time ( not the Nelnet inbox ) stating I need to provide proof of income between XXXX. I once again promptly submit it the day of the email. Several days later I log into my Nelnet account and it warns me I am missing more documentation for my XXXX account but does not specify what. I note that my interest is again growing in its daily accrual.
Today, XX/XX/XXXX, I called Nelnet and was on hold for an hour and half in the morning. I had to hang up to attend to other matters. This afternoon I call back again and am on hold for XXXX hours. I finally reach a representative, and he states he is not sure why my application is being delayed. He states it could be processed between 30 days from now or until XXXX of 2024.
He also stated that every time I added documentation it renewed my XXXX application and that the accrued interest ( now {$930.00} ) will probably not be waived under the XXXX plan. As only interest accrued while the application has been submitted and processed will be waived ( this was his understanding ).
This means if in XXXX they need further documentation and my application is once again renewed, I could owe over {$2000.00} in interest due to their lack of transparency and negligence in processing XXXX applications.
It is my sentiment that Nelnet does not have the resources nor the means to process a XXXX application in a timely manner. An application was supposed to take 10 days and now its approaching 3 months. Due to delayed communications, lack of process transparency, and negligence - Nelnet stands to make many thousands off of me and other borrowers. This is unacceptable predatory behavior off of those seeking higher education. I am a public servant, I work the for the federal government, I and others in my position demand better of the loan servicers for public loans.
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| 11/16/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
Servicemember |
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RE : REQUESTING COPIES OF PROMISSORY NOTES FOR THE XXXX XXXX TO PAY FOR MY STUDENT LOANS TROUBLE OBTAINING COPIES OF MY PROMISSORY NOTES I obtained a private student loan from XXXX XXXX to attend college. XXXX XXXX left the student loans market and sold its student debt loans to Firstmark Services. I joined the XXXX XXXX. The XXXX XXXX requested my loan information, copies of my promissory notes. For the purpose that the XXXX XXXX would pay for my student loan debt. I began calling Firstmark Services in XXXX and continued calling till XXXX of XXXX requesting copies of my promissory notes. I received no answer from Firstmark Services during those months nor any copies of my three promissory notes. In XXXX of this year, I had to get in contact with the XXXX XXXX XXXX XXXX to assist me in getting copies of my promissory notes. With the clinics assistance, I sent Firstmark Services several formal letters requesting for copies of all three of my promissory notes starting in XXXX. I sent Firstmark Services a formal letter requesting for copies of my three promissory notes on XX/XX/2021. Firstmark Services emailed me on XXXX of XXXX explaining to me that on the XXXX, copies of my master promissory notes were sent to my mailing address on file.
On XX/XX/XXXX, Firstmark Services sent me only two out of the three copies of my promissory notes. I again emailed Firstmark Services requesting a copy of the third promissory note that was not sent. Firstmark Services then emailed me a copy of one of the promissory notes that they had already sent on XX/XX/XXXX. On XX/XX/XXXX, I sent Firstmark Services again another formal letter requesting a copy of my third missing promissory note. On XX/XX/XXXX, I again sent another formal letter to Firstmark Services requesting a copy of my third promissory note. Firstmark Services then sent me a excel sheet of my student debt. On the XXXX of XXXX, I called Firstmark Services and a representative from Firstmark Services said that the third copy of the promissory note that I have been requesting is not in the Firstmark system. The representative further said, I do not know why they sent you the excel sheet of your student debt, when that is not what you requested. You requested a copy of the third and final promissory note.
For ten months, Firstmark Services has been completely unresponsive for my very simple request to obtain copies of my promissory notes to give to the XXXX XXXX. I lost ten months of time that the XXXX XXXX would have paid for my student debt. During all of this, I am paying for all my student loans out of pocket. Add to all of this, originally my student loan payments were {$420.00}. Now my payments are {$620.00} a month. During all of this, my payments went up and lost time that the XXXX XXXX could have been paying for my student loans. Moreover, Firstmark Services does not have a copy of my third and missing promissory note. Firstmark Services not giving me a copy of my third promissory note has caused me such financial hardship and distress. I have paid close to {$3000.00} on a loan that I can not even get a copy of. Further, the interest was originally 3 % and now it is 11 %. I am paying for a loan that does not exist on file and this has caused me tremendous financial hardship. This also has caused financial hardship on my family because my father was a cosigner on these loans. I am being held hostage to pay for a loan that is not even in Firstmark Services system because if I dont pay my credit will be hurt.
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| 01/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I took out a student loan in XXXX to pay for XXXX XXXX XXXX of XXXX. I was told by the school that I did n't qualify for any grants or other programs despite being on my own at the age of XXXX. The school told me my income could n't be right and increased it, so I would qualify for the loan. THat 's another story.
At the school I met my future husband and after graduating we married. I began repaying my loan on the first day, his came due later. We tried making payments, but it was impossible. A person at Nelnet advised me to consolidate and sold me on the benefits of consolidating our loans together.
I completed paperwork and submitted. Prior to completion an employee contacted me and did caution about the consolidation, but I was already sold on the idea by a previous representative. At that time, I believed I would not get divorced so this was the best option.
In XXXX I divorced my first husband, he was not willing to work and we were falling behind prior to the divorce and had put the loans on deferment. He did not make a single attempt to pay any of the debt, despite a court order to do so. I repeatedly complained that he would n't pay. I was forced to file bankruptcy. I contacted Nelnet weekly ( not an exaggeration ) to ask for some kind of relief, interest rate reduction, refinancing, anything. The only relief they would offer was deferment. I took the offer a couple of times. When I would call I would explain that I had a XXXX, I was a single mom and struggling to make the payments and did n't want to keep seeing my principle increase. This was XXXX school. My interest rates were about 13 % if I recall. The only option they would ever give me was to defer the loan. At one point I did n't get the deferment papers in on time and I thought maybe they would give me another option. They began calling my employer and asking questions like " How much did I make? ", " When was my payday? ", " How many years had I worked there? '' all in violation. They were also calling me at work and I told them, I would contact them. I thought this different route might give different results.
It did n't. I did another deferment and the principal continued to escalate. It seemed pointless to even send in any payment less than the {$300.00} they requested every month, but I did n't want the debt to continue to increase so much.
I met my current husband and he is very responsible. He took on the debt which at this point considering my attempts to make payments on my loan for years, would technically belong to my ex. He started making the payments and keeping me current. I made calls every now and then just trying to refinance or lower the interest rate, to no avail. I was also annoyed that they would n't change the name on my account. One day in XXXX (? ), I made a call to Nelnet again and asked to get the name changed ... .my ex should receive no credit for my current husband making payments. I also thought I could ask ONE more time about refinancing.
THIS time the representative said I could always refinance with the Department of Education. I could probably get a rate of 8 %. I was floored. Years of phone calls and no help! I did n't know whether to be happy or angry. I thanked this woman for finally giving me this answer. I asked how long this option had been available. She told me it ALWAYS was. If this had been the case my loan would have been paid off YEARS ago, I am convinced. As it is I think my {$12000.00} loan for XXXX school will be paid off in 2 years.
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| 12/17/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have a student loan with Nelnet. I have been on an automatic payment with them since XX/XX/XXXX when my loan was sold to them from another student loan company. I have been paying over the minimum to eliminate my loan faster.
Recently I looked up how much principal I had left to pay on my loan. I noticed that it seemed high given the amount I had been paying. When I looked at my past payment history, I noticed that between XX/XX/XXXX and XX/XX/XXXX, an abnormal amount went to paying my interest ( close to 100 % over this time period - I've attached screenshots pulled from today, XX/XX/XXXX XXXX instead of paying down my principal. So far in XXXX, I've now paid {$2300.00} in interest on a loan who's interest rate is 4.5 % and principal in XX/XX/XXXX was {$24000.00}. At maximum, I should have paid at most {$1100.00} in interest with no reduction from the beginning of the year principal. This means I've overpaid interest by at least {$1200.00} this year.
I first contacted Nelnet on XX/XX/XXXX. I immediately received a canned response saying they would respond to me ASAP. I didn't hear back for a week, so I sent a follow up email on XX/XX/XXXX. I received an email asking for more information regarding the problem and my account that same day. I immediately responded. I finally got another message on XX/XX/XXXX with the following statement : " '' '' Thank you for contacting Nelnet.
When each payment is received, it is first applied to outstanding and accrued interest, and finally to principal. If your account is on an Income Driven Repayment plan your payment will be applied to accrued interest first, then fees ( if applicable ), and then to principal. Once the outstanding and accrued interest has been fully satisfied, any additional amount received is automatically applied to principal.
If you pay more than your current amount due : + Any payment amount higher than the current amount due will be allocated across loans in repayment status with the highest interest rate. * Once the loans in repayment status with the highest interest rate are paid in full, any remaining payment amount will be allocated across the loans with the next highest interest rate.
+ If none of your loans are in repayment status, payments are first allocated to outstanding fees ( if applicable ) and then to interest beginning with loans with the highest interest rate. Once all outstanding fees ( if applicable ) and interest have been paid on the loans not in repayment status, remaining payments will be allocated across unsubsidized loans and then subsidized loans beginning with loans that have the highest interest rates.
*If two or more loans in repayment status have the highest interest rate, the payment will be allocated first to the unsubsidized loans and then to the subsidized loans, in proportion to each loans regular monthly payment amount.
Also when you pay more than your current amount due, your due date on loan groups in repayment status will advance by one month each time you satisfy the regular monthly payment amount for that group. Your monthly billing statement will show {$0.00} due for that loan group. Because your excess payment will continue to be applied to the loan group with the highest interest rate, you will continue to have an amount due for loan groups with lower interest rates. '' '' '' I responded the same day that this did not resolve my problem and that their response had nothing to do with my problem. I'm still waiting to hear back from them.
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| 04/19/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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My consolidated federal student loans ( originating XX/XX/XXXX, University XXXX ) were transferred to Nelnet in XXXX XXXX. I began payment on them XXXX XXXX, with no late payments to date. At 36 months ( XXXX XXXX ) of on-time payments, I am eligible for -1 % to my annual interest rate. My monthly loan payments were paid by auto-debit via the Nelnet internet portal. I was signed up for e-correspondence via email including alerts. On XXXX XXXX, I noted that my account had not debited and contacted Nelnet. They informed me my auto-debit had been canceled because the bank " told [ them ] my account was closed. '' I asked about my incentive and they said I had been disqualified. I asked how I could reinstate my incentive and they stated to get a verification letter from my bank stating the account is open. I asked to speak to a supervisor and was transferred to a Resolution Specialist ( XXXX XXXX ). He submitted a " research request '' to " look into it '' but would not answer repeated requests for information about documentation. He stated it was probably Nelnet 's error but was not sure how to prove this, and stated he needed proof of this to reinstate my benefit ( and would not further clarify this circular reasoning ). I called my bank ( XXXX XXXX ) ; they stated the last payment request from Nelnet was on XXXX/XXXX/XXXX ( which was paid XX/XX/XXXX, see attached screenshot ) ; they did not receive a payment request for XX/XX/XXXX. ( My bank account has been open and has had no period of insufficient funds, see available balance on screenshot ). The bank issued a verification letter as requested. I also called Nelnet back, with a XXXX XXXX online banker on the line to provide verbal verification of no XX/XX/XXXX payment requested, to verify my open account with no recent changes. XXXX XXXX was unavailable, and the Nelnet account representative refused to document the verbal verification stating it would not help my case.
I have at no time received notification from my bank of a stopped/refused payment ( which XXXX XXXX states would happen if a payment was requested and refused ), nor email from Nelnet stating payment was refused, despite signing up for alerts and email correspondence. There is a message posted to the Nelnet borrower portal inbox ( but not emailed to me ) stating refusal of payment and cancellation of auto-debit dated XXXX XXXX, XXXX - but this was not emailed, and it was dated after the late payment due date. I had no way of rectifying the situation in time to submit an on-time payment. The bank has verified that Nelnet did not submit ANY request for the XX/XX/XXXX payment ; moreover, my account was open with routing/account numbers unchanged and correct.
1. I am concerned at the suspicious timing of this " error '' : at month 34 of on-time payments, just prior to the initiation of my -1 % benefit.
2. I can not receive a clear answer from Nelnet as to how to determine what the error was.
3. The bank states no payment request was made for XX/XX/XXXX ; all prior payments were successful and no banking information has changed since XXXX XXXX, when it was updated in Nelnet 's online borrower portal.
4. I was not notified of the payment refusal by email despite being signed up for email correspondence and alerts.
This " error '' will cost me ( and profit Nelnet ) ~ $ XXXX over the expected life of the loan.
Thank you for your consideration of my claim. I request reinstatement of my -1 % to APR benefit to begin XXXX XXXX as planned.
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| 06/17/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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I am filling a complaint about my private student loan. Not because of what the lender, XXXX did, but what the loan servicer, Firstmark Services, did not do. I am in such mental distress because of what they failed to do. A simple case of managing my private student loan is about to spiral uncontrollably and make it, even, extremely difficult for me to manage the minimum payment.
I have XXXX separate student loans. XXXX is manage by Nelnet Inc., and the other is own by XXXX, which is service by Firstmark Services. With Nelnet, I have a fixed monthly payment. I make my payment regardless because I know how much to pay, unlike Firstmark Services, which does not send me a fixed monthly amount. Without the billing statement, I would n't be able to determine how much is due monthly.
Firstmark Services claims I had called to change my mailing address, which I have never done. The same address they claim, I had called to change is the same address the debt collector used to communicate with me.
I called XXXX ( loan owner ) to explain the circumstances surrounding the fact that Firstmark Services never sent me any billing statement after XX/XX/XXXX. They agreed to put the loan back to its previous status from the collection agency if I pay the amount of {$3000.00} to bring my account current. The monthly payment was averaging about {$130.00}. However, this is three times over how much I was supposed to pay since XX/XX/XXXX. This amount is almost about half of my gross up to date annual income. All for a mistake originated by Firstmark Services, which was not my fault. There are a couple of reasons why I did not send a check to Firstmark Services when I did not receive the billing statement : 1 ). I did not know how much to pay, since the monthly payment varied.
2 ). When XXXX transferred my loan to Firstmark services, there was a gap in receiving monthly statement. I did not receive my monthly statement for a while. So I thought the loan was being reshuffled to another servicer.
When I called Firstmark Services as to why my loan had been sent to a collection agency, I was told I had defaulted on my loan and that I had called sometime in XX/XX/XXXX to change my address, which I never did. In fact, I will like to get a record of this specific call. I will also like Firstmark Services to provide any evidence of any return mail or any form of communication they initiated with me. The truth is that Firstmark Services never sent me any billing statement in the mail after XX/XX/XXXX which was the last payment sent or even a second warning mail. I want Firstmark to be held accountable for its inefficiencies. I also will like to bring attention to the fact that sometimes, the billing statement was received well after the payment due date.
Even if I was having problems making the minimum payment, I do have a deferment period for this loan. So why would I intentionally remain passive and allowed my loan to be defaulted when I had all this at my disposal. I took the loan and I am wholly responsible for it repayment. I will honor my part of the deal even if it takes me my entire life. But I can not let external circumstance XXXX me as to how I pay back the loan.
Please, I would like your agency to fairly intervene. As this may negatively impact my ability to fund future educational goals. In fact, I have worked very hard to avoid payment inconsistencies as my other loan with Nelnet ( Federal Loan ) shows. Thank you very much in advance for your time.
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| 07/09/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
Older American |
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I as a consumer, was approved for an Income Driven Repayment ( IDR ) plan on XX/XX/2019. I was disenrolled from the program on XX/XX/2019 after making a partial payment by phone on Oct. 16, 2019. I specifically asked if this " overpayment '' as they referred to ( a partial interest payment ) would affect my IDR eligibility. They told me " no, it does not. '' The next day Great Lakes Student Loan Borrower Services disenrolled me ( as consumer ) from IDR, which is supposed to pay the subsidized interest on my loans. My loans were consolidated and included from another school XXXX XXXX XXXX XXXX XXXX University for a XXXX XXXX Degree. I hold 5 degrees. By disenrolling me from the program, I would not get the interest payment, which is capitalized.
They disenrolled me a second time in XXXX. I never received any notice if this change, they claim because of the CARES Act. However, it caused my credit score to plummet, and it changed the status to my loan again to forbearance instead of IDR. They have continually refused to sent a written statement to track interest accrual, capitalization, and payments. The interest credit that they did post, does not reflect the total interest accrued for all subsidized loans. I believe this is the reason that they keep my loans in forbearance status. My complaints are as summarized : Great Lakes Student Loan Borrower Services disenrolled consumer from Income Driven Repayment ( IDR ) plan without permission and without notice on two separate occasions.
This program is supposed to pay all interest on all subsidized student loans, which constitute 50 % or more, of the annual interest to be capitalized on consumers loan.
Great Lakes Student Loan Borrower Services posted nowhere near this required amount of interest during the period that consumer was on the p
rogram. Consumer repeatedly requested a statement in order
to follow the balance and interest posted, which Great Lakes Student Loan Borrower Services changed and immediately rescinded the statement request to an online statement, which was ambiguous and could be easily altered not being in print.
Consumers credit report plummeted each time she was disenrolled. Companies that service and monitor consumers CBR reported a different loan amount than what consumers online account balance was showing.
In an email sent to consumer by Great Lakes Student Loan Borrower Services, they claimed on the second disenrollment that due to the CARES Act, they disenrolled me. They never addressed any of my questions regarding capitalizing interest or supplying consumer with a statement, or why they keep putting the loan in a forbearance status. This action increases consumers debt, because it does not allow for subsidized interest from the IDR program to be credited back to the consumers account, which lowers capitalization amounts of the balance.
These actions construe unfair trade practices under the Federal Trade Commission, which carries a penalty of {$10000.00} for the first offense and {$35000.00} for the second offense under FDCPA. They have at least two offenses.
This method of consumer theft makes it difficult for the consumer to repay the loan, because Great Lakes Student Loan Borrower Services refuses to show or reveal their actuarial accounting and how they capitalize the balance, while telling the consumer otherwise. Consumer believes that this is a form of financial false imprisonment and illegal under banking, finance, and debt collection laws.
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| 01/16/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Timeline breakdown : XX/XX/XXXX : Received letter from XXXX XXXX verifying that I have successful consolidated my loans into a direct consolidation loan.
XX/XX/XXXX : Received letter from XXXX XXXX confirming the amounts and consolidation of XX/XX/XXXX.
XX/XX/XXXX : Receieved letter from XXXX that they purchased my loans from XXXX.
*I am noting that from XX/XX/XXXX until present I was under the impression that my loans were direct consolidation loans. Jump to XXXX ...
XX/XX/XXXX : Applied for Public Service Forgiveness XX/XX/XXXX : Received letter from XXXX that my loans are ineligible.
Noting again, that I was under the impression that I may have not completed the full 120 payments. Jump to XXXX ...
XX/XX/XXXX : Applied for forbearance with Nelnet in preparation for the CARES Act ending in XXXX.
XX/XX/XXXX : Received credit alert that my score dropped due to miss payment of student loan.
XX/XX/XXXX : Contacted Nelnet regarding credit alert. Was advised by customer service that my loans did not qualify for the second coverage of the CARES Act. Told me that my loans were private loans. Did not have documents in front of me, so I went with what they told me. Customer Service requested that my forbearance be backdated to XXXX.
Jump to XXXX ....
XX/XX/XXXX : Contacted Nelnet regarding the backdating of my account in order to get credit situation fixed. Was advised by customer service that request was never submitted in XXXX. Inquired again about my loans as I went back through my documents showing them as direct loan consolidation. Customer service reported that my loans are " commercial loans '' from XX/XX/XXXX. Asked for verification and was advised to contact StudentAid.Gov XX/XX/XXXX : Contacted studentaid.gov who confirmed my loans as direct consolidation loans and that i needed to contact XXXX XXXX for any information that had as they are showing the ones who originally had my direct consolidation loans. Studentaid.gov reported that my loans were previously commercial loans in XXXX but in XX/XX/XXXX i consolidated them into direct loans. Further reported that direct consolidation loans can not go to private loans but private loans can go to direct consolidation loans, which is what occured in my case.
XX/XX/XXXX : Contacted XXXX who confirmed as well my loans being direct consolidation loans and mailed me verification.
XX/XX/XXXX : Chatted with XXXX XXXX XXXX who reported that my loans were in fact direct consolidation loans in XX/XX/XXXX, however, my service loan provider converted them into commercial loans in XX/XX/XXXX. Requested documentation of this as I did not consent or apply for my direct consolidation loans to be commercial loans. Advised that I contact Nelnet for any documentation as they are my current service loan.
Currently waiting on my identity to be verified through Studentaid. gov so that i can see what service loan agency turned my loans into commercial loans after i consolidated them into direct loans without my consent.
Somewhere between XX/XX/XXXX and XX/XX/XXXX fraudulent activities occurred regarding my student loans. I have been paying on loans that should have qualified for public service discharge when i requested it in XXXX. I want concrete answers and documentation of what has occurred with my student loans. I have kept every document received regarding my student loans from XXXX. I am prepared to file a lawsuit if situation is not corrected within a reasonable time frame.
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| 03/03/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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This complaint is against Nelnet. Accounts XXXX and XXXX. Nelnet has repeatedly failed to answer or respond to my questions about my accounts or respond to specific questions with generalized boilerplate answers that are irrelevant to my question. They repeatedly send contradictory statements to me or information that is invalid. Most recently they have refused to assist me with my account XXXX.
Nelnet stated I needed to recertify for IBR. When I attempted to do so, the government website stated it was not yet time to recertify and that if I recertified now, it would not be recalculated until near the end of this year. I sent Nelnet several emails asking about this but they failed to respond.
I finally decided to bypass the government message and recertify. My recertification was accepted and updated on XX/XX/XXXX. The message stated in part, " Your qualifying federal student loans are on an Income-Based Repayment ( IBR ) Plan. Your monthly payment amount for qualifying loans will be {$.00} for up to 12 months, beginning XX/XX/XXXX. '' Then on XX/XX/XXXX, Nelnet sent me an email which stated in part, " We did not receive all of the information needed to evaluate your eligibility. The remaining information needed from you to complete your application is listed below. We are not able to use the IRS Form 1040 you submitted. '' I responded to Nelnet stating that they already updated my recertification and accepted my documents ( my employer paystub ). I asked them to apply the recertification to XX/XX/XXXX, which shows an amount due of {$28.00} due by XX/XX/XXXX. Nelnet responded on XX/XX/XXXX with a generic email which at the end stated, " As a reminder, your next payment under your current IDR certification is due on [ Date_Payment ]. '' I responded on XX/XX/XXXX stating the email makes no sense and doesn't include a valid payment date, instead just saying, " [ Date_Payment ] '' and that they failed to answer my questions.
Nelnet did not respond, but on XX/XX/XXXX I received two emails from Nelnet ( both identical in content but for each separate account ), which state, in part, " Thank you for your recent Income-Driven Repayment ( IDR ) Plan application. After reviewing your documentation, we dont have all of the necessary information from you to process your application... We received your request for a recertification. However, your Income Driven Repayment plan does not need to be recertified at this time. '' When I login to Nelnet, it still shows a balance due of {$28.00} for account XXXX, even though my IBR payment has been {$0.00} up until recently, and Nelnet confirmed it is {$0.00} for account XXXX in their letter to me dated XX/XX/XXXX.
I don't know what else to do at this point. For years Nelnet has refused or failed to answer my questions or provide me with information about my loans. These more recent issues are just a continuation of those failures. Nelnet refuses or fails to respond to my questions and continues to send contradictory emails on a weekly basis, stating that I must recertify, then telling me not to recertify, stating my payment will be {$0.00}, then stating it will be {$28.00}, then sending me emails that don't include a payment date at all, just stating that my next payment is due on " [ Date_Payment ]. '' Please assist. This has caused me substantial distress over the past years and especially in the past few months. I have spent hours attempting to get answers from Nelnet.
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| 10/25/2018 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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I received a notice on my credit report I was delinquent on a student loan. I had not received any written notices from the loan company until I received a delinquent notice on my credit report. I immediately contacted XXXX the day I received the credit bureau notice in XXXX because it was the first time I found out my loan was due or past due. It was a private student loan from XXXX. I explained to the representative that I was in the data collection phase of my doctoral program. The representative I spoke with on that day told me my notices were being sent to an address where I was not located in a different state since XX/XX/XXXX which is why I was not getting them. The representative that day changed my address to the correct address. I then noticed that once the representative updated my address XXXX went back and corrected the address on ALL old notices so they would not reflect the incorrect address. The representative told me that he would be sending me some paper work in the mail that would take 7-10 business days. After about 14 business days I called them back to see where the paperwork was so I can clear up the issue. That representative informed me the previous representative did not properly request the information so it was never processed. So in mid-XX/XX/XXXX I again requested the information be sent out to and the representative informed he was processing the paper work and it would be emailed to me within a 3-4 days. I waited 7-10 businesses days again for the information on how to be sent to me and nothing was sent. I called XXXX back again because I still did not get any paperwork to take to my school to have my loans to be placed on hold until I finish my current program. The representative informed me once I send the paper work back and it is processed my credit report for the delinquent months will be removed and corrected. I was asked if I wanted the information mailed or emailed. I explained emailed because I would like to get it corrected as soon as possible. So again in XX/XX/XXXX after I still did not receive anything, I called XXXX and explained to a new representative what I had been waiting on and that representative told me my only option was to pay. I explained to him I was recently unemployed and I have been trying to resolve the issue since it was brought to my attention in XXXX. I explained that I was doing my XXXX XXXX. Contrary to what the other representatives had informed me told me only medical residencies and internships would be considered. The representative was fairly rude and not helpful given the situation. I asked the representative why did XXXX drag the situation out instead of assisting me correctly back in XXXX when I first made contact. He said your only option is to pay the balance before XX/XX/XXXX. I asked the representative were there any options for those who were unemployed he said the only option available is to pay because your 10 years of forbearance is up and we expect full payment. The back and forth with the representatives that did not provide any helpful or pertinent assistance has created more of a problem. I have never defaulted on loan and due to XXXX representatives provided false information and misinformation causing the process to drag out to day within the default range as if they want it to default. Now they risk ruining my ability to complete my XXXX with this delinquent credit reporting and inability to provide any assistance.
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| 05/27/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am writing to ( 1 ) file a Complaint against Nelnet for improperly processing an auto-debit payment of {$120.00} on XX/XX/2022, while my Nelnet account XXXX No. [ REDACTED ] ) was in a brief forbearance pending consolidation to XXXX XXXX and ( 2 ) document my Request for a refund of {$120.00} to resolve the Complaint, which has been outstanding since XX/XX/2022, and can be accomplished consistent with the instructions provided by XXXX XXXX to Nelnet during a three-way phone call on XX/XX/2022. Specifically : Nelnet failed to stop the XX/XX/2022, payment of {$120.00} from debiting from my bank account after I placed my Nelnet account containing one XXXX loan in a brief forbearance due to a pending Direct Loan Consolidation to XXXX XXXX. The consolidation is required to benefit from Public Service Loan Forgiveness ( PSLF ) under the Limited Waiver. Because I expect to receive full forgiveness under PSLF I am well above the XXXX qualifying payments required it made no sense for me to pay the XX/XX/2022, payment when it could be paid off by instead first by the pending consolidation and then forgiveness under PSLF. As detailed in the attached XXXX, Nelnets failure to stop the auto-debit was done in contravention of numerous statements Nelnet made to me both orally and in the plain language written on their website regarding forbearance and auto-debit which make clear that forbearance stops auto-debits from occurring.
Nelnet continues to promise and only to then later refuse to issue me a refund of {$120.00} for the XX/XX/2022, payment that was improperly debited from my bank account during forbearance. As detailed in the attached Chronology, I have made diligent, repeated requests to Nelnet, beginning on XX/XX/2022, to process a refund. Despite multiple assurances that Nelnet would process the refund request, repeated assurances that a refund could be issued to me even after the new consolidation loan paid off the loan serviced by Nelnet, and supervisor authorization ( including following a triple escalation on XX/XX/2022 ) and assurances of the above points, Nelnet has intentionally delayed processing the requests and given various excuses for denying issuance of the refund to me. Although Nelnet is now saying that it can not process the refund despite Nelnets errors because the loan has been paid off, the truth is that servicer-to-servicer adjustments can be made months or even years after a loan has closed, a fact confirmed by multiple Nelnet representatives as well XXXX XXXX XXXX.
Nelnet has engaged in predatory bait-and-switch practices that are deceptive and contrary to my best interest as a borrower. Nelnet has repeatedly used tactics that are harassing, dishonest, unethical, and seem intentionally designed to delay and frustrate me as the borrower into giving up so that Nelnet does not have to process a refund despite it having zero impact on their bottom line other than wasting their employees time in an amount that far exceeds the amount of the refund at issue or ensuring that the underlying loan is paid. It has been extremely time-consuming, exhausting, and absolutely maddening for me attempt to resolve this simple matter. Moreover, Nelnet deliberately making this process painful is contrary to the intent of a forbearance, which is not to create a new issue for a borrower. The Chronology in Exhibit A of the attached letter provides a detailed account of Nelnets unscrupulous tactics.
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| 09/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have spent many hours and missed many hours or work trying to get ahold of someone via website, email, and phone. Today alone I spent XXXX hour and XXXX minutes on hold trying to speak with someone. When I send an email with my question, I get an automated reply within XXXX minutes stating they can't answer my question and to check the FAQ page, or call. I have read the FAQ page multiple times to no avail. I have tried calling multiple times and waited many hours on hold or been told they are not open during hours stated as open by their website.
I applied for the XXXX loan prior to my billing cycle date and completed their requested document submission on XX/XX/23 as confirmed by their email. XXXX XXXX ( https : //studentaid.gov/announcements-events/save-plan ) they will hold all bills and automatically place loan in deferment until a decision has been made or amount has been adjusted. Their request for the old amount and demand that it be paid in XXXX is contrary to this as is their email which states, " You don't need to do anything else at this time, other than making any payments per your latest statement. You will receive additional communication from us regarding your request within XXXX to 20 days. '' This is contrary to the above stated information. I did not receive any information apart from submission of the application. If this was an oversight, or I misunderstood the policy or wording, I would not complain. It is their inability and/or unwillingness to respond. The upcoming due date and the adjustment would lead to a {$2000.00} dollar decrease from the current bill after approval for XXXX. I have attempted several times over the past 2 weeks to obtain an answer. I also can not ignore my growing concern that it may be months before a decision is reached or communicated. This would mean I would be forced to overpay by {$2000.00} per month without any recourse aside from seeking out legal help.
As an addendum, the email that states the above will not download to my computer. I would be happy to forward it if requested.
The emails that are sent to Nelnet are conveniently not saved on their website. I copied it before submitting and will copy below.
I am officially complaining via this email first before reporting Nelnet to government agency. I have tried several times to contact Nelnet by phone. I have spent over an hour today alone on hold trying to talk to someone. The last email I sent to ask a question was replied with an automatic email that stated that I will not get an answer to my question via email and to call. I do not have more than XXXX hour a day to stay on hold while I work to pay taxes and student loans. Your FAQ did not help. Your information is contrary to what XXXX states about XXXX loan as it state you are supposed to put loan in forbearance automatically until a decision has been made or adjusted bill is provided. This has not happened and the difference in the monthly bill is likely {$2000.00} for me. Your own email stated that my application was received on XXXX and that I would get an update within 15-20 days. I have not received an email as of today which is 21 days later. On your phone message it states that we will receive updates every 3 days. I have determined that despite dozens of hours of my time over the past 2 weeks and using all venues, there is no way to get an answer regarding the discrepancies listed above, or even speak to a person.
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| 03/27/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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Nelnet drags their feet processing an I.D.R. I am permanently XXXX with XXXX and CAN NOT work. I receive XXXX/SSI. I pay no taxes as I am exempt. I have submitted all the info they required at least twenty times. Here is the latest submission of required information Nelnet requested, and dropped the ball on. I am considering a private attorney. Not sure yet. Every-time I call, they either " pass the buck '', or depending on who answers the phone, they alter their explanation of the process.
Nelnet seems corrupt to me ; incompetent and incredibly slow doing anything, except sending bills.
Here is the info I sent NELNET : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Could you please process the XXXX documents?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
THANK YOU.
Annoyed SEE THE ATTACHED, PLEASE & gt ; XXXX -- - ( THIS IS THE ACCOUNT ( nelnet ) NUMBER ) XXXXXXXXXXXX THE EMAIL ADDRESS FROM/TO WHICH, ALL OUR BUSINESS HAS ALWAYS BEEN, AND ALWAYS WILL BE done through. Your " WEBSITE '' said this was easier to complete online ; not the case, is it?
XXXX The software you will need to open the attached. .pdf format XXXX XXXX How to use electronic mail ( email ) PLEASE LOOK AT ( READ ) the attachments ; there are XXXX I listed below : The XXXX. APPLICATION/ and a BENEFIT VERIFICATION DOCUMENT FROM YOUR GOVERNMENT AGENCY ( THE UNITED STATES OF AMERICA ), called the Social Security XXXX XXXX There in this document ( statement ), there is clear and indisputable PROOF that I paid no taxes. I have XXXX XXXX XXXX XXXX, and other medical conditions which render me XXXX ( unable to be employed ). Please read XXXX documents. Instruction on how to open a .pdf file are available online XXXX.
Okay. Well, I can open XXXX documents with no problem. Should you have trouble opening .pdf documents attached to this email. 1 ) please call me at XXXX 2 ) Consider a better email server possibly ( a hunch ) In the unfortunate event you do not understand, or XXXX crashes on you, around XXXX XXXX, XXXX, I will submit this to you by mail in Hard Copy ( paper form ), as I get XXXX ( XXXX XXXX different explanations from your " reps ''. I found this quite disconcerting, to say the least, and overly labor intensive considering the speed digital information travels ( traverses the route as it reaches its ' destination ). This is generally measured in NANOSECONDS, not weeks or months you see.
So much for the Information Age, aye?
Thanks and have a fabulous day, XXXX XXXX XXXX XXXX my name XXXX XXXX : XXXX/XXXX/XXXX S.S.N. XXXX Nelnet account number : XXXX S.S.A OFFICE XXXX XXXX XXXX XXXXXXXX ( Family Doctor XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX doctor who treats XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Billings, XXXX XXXX and Vice-President of XXXX XXXX XXXX in XXXX, XXXX and XXXX XXXX, XXXX XXXX From : XXXXXXXXXXXX Sent : Saturday, XXXX XXXX, XXXX XXXX PM To : XXXXXXXXXXXX Subject : Your Nelnet Statement is now available -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Thanks.
XXXX XXXX XXXX XXXX XXXX : XXXX/XXXX/XXXX Nelnet account number : XXXX XXXX, XXXX, A XXXX
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| 09/23/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Issue : Firstmark has not been applying my overpayments to the loans with the highest interest rate, but rather spreading the overage equally between my four loans. This is not correct. The overpayment should be applied to the loan with the highest interest rate, this I how my previous servicer allocated payments and this is how Firstmarks website advertises their overpayments will be allocated. I have requested this because about the same time that Firstmark took over my loan I went back to school for my XXXX ( in XXXX ) and was in deferment but was still making regular monthly payments. These payments were not being applied correctly and therefore have effected the amount of interest I am paying vs. principle. In addition, over the past year and a half I have been paying in excess of my regular monthly payment in order to try to get the loans paid off, and none of those excess payments were being allocated correctly either.
Discovery : This was discovered in XXXX when I went to pay off one of my loans. It had a remaining balance of around {$930.00} and I made a payment of {$950.00}. After a couple of days I went online to check to make sure the loan was paid off and it wasnt because the overpayment was split up between my open loans. It is important to note that two of my loans have interest rates that are the same and are lower than the other two which have the same interest rate and are high. A few months prior to discovering this, one of the higher rated loans had been paid off and as a result of the {$950.00} payment allocation the 2nd loan with the high interest rate was also paid off. *this comes up later in the requests Request : I have made multiple phone calls and requests in order to get this resolved with Firstmark going back to XXXX. I was first told it would take 2 weeks to review. 4 weeks later I followed up with them via their online contact sheet on XXXX asking for an update. To which they replied that it was corrected. When I went online only the last {$950.00} payment was reallocated and not the whole history of payments like I had requested to them on the phone and in writing. I filled out another online contact form on XX/XX/XXXX explaining in more detail what was needed and again requested that all payments would be reviewed. I received a response that my request was received on XX/XX/XXXX and that the payment request was under review which would take XXXX weeks for processing. I then followed up via phone call on XXXX and the customer service rep told me that nothing was reallocated because the 2 loans with the highest interest rate have been paid off. I again explained my story and advised what I wanted to be done. The rep seemed like she understood, said she was going to talk to her supervisor, escalate the matter and have someone contact me within a couple of days. A few days went by, On XX/XX/XXXX I followed up with them again as I hadnt heard anything. They advised that nothing had been done. On XX/XX/XXXX I followed up again and was told again, that nothing had been done. I requested to speak to a supervisor, once again explained the situation and was told that she was going to personally pull my request and have it resolved. XX/XX/XXXX another phone call placed and was told that nothing has been done but it should only been a couple more days and that it was rush status. And today another request for update was made and nothing has been done.
|
| 09/18/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I took two loans out inXX/XX/XXXX. One was subsidized and one was unsubsidized. I have paid off the unsubsidized loan.
Subsidized loan {$4500.00} ( currently have {$600.00} in interest accrued totaling at {$5100.00} ) Unsubsidized loan {$2000.00}XX/XX/XXXX - XX/XX/XXXX - First ( Freshman ) year at XXXX, XXXX XXXX UniversityXX/XX/XXXX XX/XX/XXXX - Second ( XXXX ) year at XXXX XX/XX/XXXX -XX/XX/XXXX - Third ( XXXX ) year at XXXXXX/XX/XXXX -XX/XX/XXXX Fourth ( XXXX ) year at XXXX I took two semesters, Fall and Spring, at XXXX, XXXX XXXX XXXX XXXX I have always been enrolled as a XXXX XXXX XXXX. Full time is 9 credits or more.
Since graduating from XXXX, in XX/XX/XXXX, I have been back and forth between Nelnet and XXXX regarding my subsidized student loan. The subsidized loan has been accruing interest since the day I pulled it out, inXX/XX/XXXX.
I called Nelnet in early XX/XX/XXXX to discuss the problem at hand. Nelnet had told me that XXXX inaccurately reported my enrollment status and the reason I had started to gain this interest from XXXX is because I took too long to finish my degree. I was not given any specificities. I was told to send in my enrollment verification ( see attached ) from XXXX to prove that I started and finished in four years.
About four weeks after that, I had called back to confirm that they received my enrollment verification from XXXX. They indeed received it but I was told that this will not prove or solve anything. ( Why was I instructed to submit it in the first place? ) Nelnet told me that the problem still remains on XXXX end and now XXXX needs to update something in the National Student Loan Database ( NSLDB ), in order for Nelnet to remove the interest. I was instructed by a Nelnet supervisor to specifically ask why I lost my subsidy. My lost subsidy is reflecting on Nelnets end, per NAUs reporting, and apparently that is why my interest has been accruing.
The next day, I call XXXX. I speak with a supervisor by the name of XXXX XXXX and explain to her my problem. She contacts the team in charge of student loans and sends me an email with their findings. I am back in touch with XXXX XXXX and she tells me that I did not lose my subsidy, but can not prove that in anyway besides verbally to me. XXXX tells me that XXXX can not access or update anything in the NSLDB. XXXX suggests that I speak with the registrar at XXXX about my dates reporting incorrectly in Nelnets system. However, there would be nothing for them to update because, according to her, everything is correct and in order on the XXXX side of things. XXXX also advises me to speak with XXXX regarding this problem.
A few days after that I call back to Nelnet to relay the message from XXXX. The supervisor I spoke with tells me that schools can absolutely access the NSLDB and the fact that I went to XXXX for one year makes no difference in my interest accruing incorrectly because it is XXXX that is reporting inaccurate information.
No one seems willing to help and are very quick to place the blame on the other party.
Calling back and forth is getting me nowhere. It 's hard for me to believe that this is a unique problem that is not able to be solved.
- The attachment that is a screenshot of an email titled Thanks For Submitting Your Request, was sent to me on XX/XX/XXXX. The email said I will hear back from Nelnet 15-20 days later. It isXX/XX/XXXX and I have heard nothing.
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| 12/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Hello, My federal loans were with Nelnet. But, once I enrolled into the XXXX program, they were transferred to XXXX in XXXX XXXX XXXX XXXX.. except for the accrued interest of over {$7200.00} ( the amount that went to XXXX was around {$2700.00} ). That {$7200.00} just mysteriously disappeared. Nelnet said I had a XXXX balance online for a year. I tried several times to contact Nelnet to get an explanation, but they provided none. When I contacted XXXX, they did respond and said the amount I owed them ( the {$2700.00} ) was all I owed. I paid off the small amount I owed to XXXX in XXXX of XXXX. If the {$7200.00} from Nelnet would have transferred to XXXX ( which I expect it should have done ), I wouldn't have paid off XXXX. I had credit already for 51 payments, plus 10 that just needed verification, out of the 150 required to have the rest forgiven under the PSLF program. After I paid XXXX off, I still contacted XXXX to confirm, and they responded with saying my account was paid in full. Every month, for a year, I would check the Nelnet account to see if it magically showed back up. From XXXX of XXXX until XXXX of XXXX, Nelnet showed a XXXX balance. Then, that XXXX ( XXXX ), it suddenly showed a balance- which I was never notified of by Nelnet. When I tried to make a payment, it wouldn't allow me! Not in XXXX, not in XXXX, and not in XXXX. Much less, for the whole year prior. Then, in XX/XX/XXXX, they were demanding a payment of around {$900.00}! And, now the monthly minimum is $ XXXX! I used to pay them much less per month when I owed a lot more. I can not afford that amount, and don't qualify for the SAVE program, or any of the other ones. I can't put it with the PSLF because Nelnet is not a servicer for that program. I contacted Nelnet again, and their response was useless. They had no answer as to why any of this occurred ( just as before ). What Nelnet has done ( and caused as a result ) seems like it can not be legal. They withheld all of this from me for over a year. They wouldn't let me make payments until XX/XX/XXXX, and they are asking for a minimum monthly payment I can not afford right now. After a year of checking that account and it always showing XXXX balance, one would assume it was never going to show up. I did my due diligence to try and get it resolved when it first happened. I don't know why they didn't transfer it all to XXXX - I would like to know that answer. And, I need the minimum payment to be way less - like $ XXXX. Different financial decisions would have been made if I knew this was going to happen. Nelnet denied me the opportunity to pay on it, include it in the PSLF program, or even take it into consideration in my financial planning. I have a daughter who has serious medical problems and needs major surgeries, I have a lot of bills ( like most of us ), and I can't pay what they're asking. As a side note, this isn't the first major issue I've had with Nelnet. For a very long period of time, it wouldn't show the actual balance on my loans. It hid the interest accrued. I contacted them multiple times about this, demanding that they correct that issue. I said then that it was unfair to not show the entire balance owed because it could cause one 's credit to get damaged if they didn't know they still owed anything. Additionally, they did not send statements out every month. That was spotty. This entire thing just feels unfair and illegal.
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| 04/02/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Credit monitoring or identity theft protection services
- Billing dispute for services
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Web |
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In XXXX of XXXX I became XXXX and unable to work due to health issues. Around that time i just so happened to get a call from a Nelnet representative, I explained my situation and he stated that he would set me up on a deferment plan and that I wouldn't have to pay anything for a year. We went over all my information, he advised me he filled out everything and that I would be receiving the application in the mail and all I had to do was sign it and send it back. Once I received the paperwork, I did as I was told. I was under the impression that i wouldnt have to make any payments untill XXXX of XXXX.
After having my child In XXXX of XXXX, then emergency XXXX XXXX in XXXX of XXXX I was still unable to work. I developed XXXX issues due to the excessive amount of XXXX the hospital was giving me and I was constantly in pain.
In XXXX I had finally gotten a part time job. I couldn't work full time due to not daycare services and relying on my family 's help as i was a XXXX mother. I remember receiving an email from Nelnet, just a typical automated one that said something like " if you ever need us we are here '' and it showcased their online services that i was unaware of. I registered and everything looked fine. It was stating that I didn't have to make a payment until XXXX of next year ( XXXX ). I didnt question i just thought maybe i misunderstood the representative.
In XXXX I had received another call from Nelnet, I explained that I really wast financially able to pay what they were asking and the representative stated, no worries. We can set you up on a income driven plan and you would pay a low monthly payment. The same thing happened as before, they filled out my information, sent me a application, I filled it out and returned it. I logged into the online portal a few weeks later and saw my payment was around {$19.00}. I began making my payments, everything seemed great until i checked my credit report in XXXX. When i checked i was stunned to see that nelnet had report late payments in the years of XXXX and XXXX. I called them and an representative advised me to fill out the deferment form and just date it for those days, i did so online and received a congratulation letter. However the letter stated that I would be in a deferment from XXXX of XXXX to XXXX of XXXX. I filled it out again and this time instead of online i mailed it in it. Nothing happened. I have been calling nelnet and every time someone tells me something different. One representative told me that she sees that i sent in my first application but i didn't attached a pay stub ( she is correct i didnt because i was never told to, i was asked to sign and return. Also if they were missing information, why not call me, email me, something to let me know. ) Another representative told me I would have to have been in school at that time or in a deferment ( i tried to explain to her that i was SUPPOSE to be in a deferment and something went wrong and i was never told ) Another representative told me that there was nothing they could do for me ... I began to email Nelnet, I emailed the CEO ( XXXX XXXX ), Director, President ( XXXX XXXX ), Primary contact ( XXXX XXXX ), Chief Executive ( XXXX XXXX ), Secondary contacts and their communication team. I have also mailed letters to nelent and no one cares to help me. They are reporting inaccurate information and its the only thing holding me back.
|
| 11/02/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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After graduating I went through the proper channels and consolidated all of my federal loans through the federal website I was given at graduation. At the time the website that was used was XXXX ( no longer in service I think ). Everything seemed fine I was making payments and keeping in contact with them as my financial situation changed. A few years later I get a call from a collection agency that stated I was in default on one of my student loans. I was very confused as to how this had happened. She stated that it looks like it was not consolidated and that she could help me go through the process to get it consolidated with my other loans, it seemed like no big deal ( at least that is how she made it seem ). We used the new website www.studentloans.gov. I had to apply for the consolidation twice because for some reason ( I was never told ) it did not go through the first time. I was told that they had to force it through ( whatever that means ). I contacted the student loan company to go through the process of setting up my payments again and they helped me choose the best option for a repayment plan. I went with their advice and filled out the application for " IBR/Pay As You Earn/ICR Repayment Plan Requests '' which was supposed to give me the lowest payments at the time, mind you higher than before but still manageable, they quoted me somewhere around the $ XXXX a month. When everything was said a done and I got the email for my first payment it was roughly $ XXXX a month, much more than what I was told. They stated that there were other options that were available but because I had consolidated a loan that was in default that I had to make 3 consecutive payments at the $ XXXX amount before they could do anything. None of this was explained to me during the time of consolidation, and even if it was it was under the pretense that my payments were going to be in the {$200.00} range. I have now had to put this loan in forbearance for the past few years as they will not work with me to lower the payments. I have almost exhausted this avenue. Every time I call and tell them what has happened and see if there is any way that we can get me back to making payments, I get a different story as to how I need to proceed only to be denied in the end. The payments they now expect me to make are $ XXXX. All I want is to be placed on a different income based repayment plan that is more suited to what I can afford. It sickens me that I have a bill that I am not paying on, but there is just no way that I can make these payments. I was given false information in the beginning and for whatever reason this loan was not consolidated in the first place, I have no idea how this happened, I think the words that were used by the collection agency " it fell through the cracks '' and since it had to be forced through, it seems to me that there was a problem on their end with this particular loan. I always call after submitting paperwork to make sure that everything was submitted properly and they have everything they need from me, I really do n't think that I would of just not consolidated one loan in the beginning. I read that it is unlawful for these companies to deny people the right to be put on the proper income based repayment plan that is suited for them. If I financially qualify for a different one, I should be allowed to change to a different one. That is all I want.
|
| 04/30/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Nelnet Account # : XXXX To Whom It May Concern : Nelnet is my student loan servicer. Former President Donald Trump declared a pause on federal student loan payments & interest accrual 2 years ago. President Biden has extended the pause, via Executive Order, most recently in XX/XX/XXXX.
Nelnet complied with both Presidents ' pauses on federal student loan payment & interest accrual for the first 2 years. I received monthly statements showing a {$0.00} payment due, and {$0.00} interest accrual. Until XX/XX/XXXX. Then, suddenly & without explanation, on XX/XX/XXXX, Nelnet violated the President 's Executive Order/pause, and sent me a bill for a federal student loan payment due ( plus interest accrued ), for a payment due on XX/XX/XXXX. I immediately emailed Nelnet the same day Thursday XX/XX/XXXX & asked what was happening. I did not receive a reply from Nelnet. I emailed Nelnet again the evening of Friday XX/XX/XXXX.
No reply was received from Nelnet until 6 days later on Wednesday, XX/XX/XXXX. A reply from Nelnet rep XXXX XXXX, did not address my concerns ; rather, their reply requested I provide my XXXX, SS # and Nelnet Account number. They were asking me to send sensitive PII information to them via unsecure email. This is a violation of privacy regulations. I did not reply to Nelnet.
Then, suddenly the very next day Thursday XX/XX/XXXX, Nelnet rep XXXX XXXX sent me an email. Nelnet 's email simply stated my account is current and that my next scheduled payment of {$470.00} is due on XX/XX/XXXX. Thats it. No other information, no addressing my concerns, completely ignoring me, my concerns & the President of the United States Executive Order/pause on federal student loans & interest accrual.
President Joe Biden is currently considering a partial or full cancellation of federal student loan debt. It has been all over the news. The banks & lenders are extremely concerned. However, that is their problem. They can not arbitrarily & unilaterally violate an Executive Order. In addition, why are they ignoring me? Is it just me they are trying to ignore/bully/intimidate? Or are there potentially thousands, millions of other people with federal student loans being bullied by Nelnet? Is this occurring only in California? Other states too? Whats going on with Nelnet? Could this be a potential class action lawsuit? Why are they providing very delayed replies, and replies that completely fail to answer my very basic question? Also, why does XXXX Nelnet rep XXXX XXXX ask for all of my PII & very private sensitive info like DOB, SS # and Account # by unsecure email? And why the very next day is Nelnet rep XXXX XXXX then telling me my account is current & payment due asap?
Nelnet & the lenders are very concerned that partial or entire federal student loan cancellation is a very real possibility. Nelnet is therefore engaging in hostile & aggressive loan collection in an attempt to bully, intimidate customers to try and recoup as much of the loans as possible before this potential federal student loan cancellation occurs.
This is very concerning. I XXXX be contacting an attorney to review my options. If this is happening to multiple customers, it is the basis for class action lawsuit.
I request a cease & desist order be placed on Nelnet, and, that they be fined appropriately for violating a standing 2-year Executive Order for the past 2 years.
Sincerely, XXXX XXXX
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| 04/26/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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On XXXX/XXXX/2016 I called Nelnet Inc., the servicer of my student loans, to make a payment of {$7900.00} to satisfy loan # XXXX within a group of loans. Days later, I identified that the representative who handled the payment did not properly apply it to the individual loan that was specified during the phone call. I contacted Nelnet once again, and explained the issue. A request was sent to their accounting department to move the payment to the loan I designated, and days later the balance of loan XXXX was updated to reflect a balance of a little more than {$1900.00}. On XXXX/XXXX/2016 I contacted Nelnet to arrange the payoff of loan # XXXX and was told that payments can not be directed towards individual loans within a group, rather payments are made to a group and the accounting department must be notified which loan the payment will be redirected. I submitted the payment online dated XXXX/XXXX/2016, and called in on XX/XX/XXXX to have the payment applied to loan # XXXX. The representative explained that it would take 3-5 business days for the change to take place, and instructed me to call back on XX/XX/XXXX. I contacted Nelnet on the XXXX, and was told that the request was still pending. On XX/XX/XXXX I logged into the online portal and discovered that XXXX # XXXX now reflected a balance of {$3400.00}. When I called in on the XXXX, I was told that an additional request would have to be made to the accounting department, and would take 3-5 business days.
I believe Nelnet Inc is showing negligence in applying payments in accordance with my directions and misleading me in regards to the amount of debt. I am submitting a formal complaint against Nelnet Inc, the servicer of my student loans, for the violations against the Fair Debt Collection Practices Act for the following reasons : 1. Violation of 810. Multiple debts If any consumer owes multiple debts and makes any single payment to any debt collector with respect to such debts, such debt collector may not apply such payment to any debt which is disputed by the consumer and, where applicable, shall apply such payment in accordance with the consumer 's directions.
2. 809. Validation of debts ( a ) Notice of debt ; contents Within five days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer a written notice containing -- ( 1 ) the amount of the debt ; ( 2 ) the name of the creditor to whom the debt is owed ; ( 3 ) a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector ; ( 4 ) a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector ; and ( 5 ) a statement that, upon the consumer 's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor.
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| 11/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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My late Mother opened a Parent Plus loan to help pay for my younger Brother 's education expenses. She was not able to qualify alone at the time, so I co-signed with her.
My Mother died on XX/XX/2023. Following her death, I contacted Nelnet. Their hold times were excessively long so I e-mailed them on XX/XX/2023 and received an automated e-mail indicating they would not be responding to my e-mail due to " unprecendented email volume ''.
I called Nelnet immediately after receiving this e-mail. The hold time was excessive again, but they offered an option to get a call back within XXXX hours. They called back about XXXX hours later around XXXX XXXX XXXX XXXX and I spoke to their Representative who confirmed that they would discharge my late Mother 's Parent Plus loan and that I, as co-signor, would not be obligated to repay the loan. She told me they would notate the file and would send a letter requesting a copy of her XXXX XXXX.
We received this letter dated XX/XX/2023 and my Aunt faxed them the original Death Certificate on XX/XX/2023. I can now see on my Mother 's online account that the loan has been discharged and that no payment is due. However, the loan is still appearing on my credit report.
I attempted to call Nelnet again to resolve this matter. However, they hold time is again excessive and they are no longer offering the call back option. I was able to get through to a representative who claimed we had a bad connection and hung up on me.
I tried again last week and the call did not go through and was disconnected after around XXXX minutes on hold. Very frankly, Nelnet 's lack of staffing preventing them from answering phones or responding to e-mails in a timely manner is not my problem as a consumer. If they can not adequately perform as a servicer, they should release servicing of this loan to a party who can do their job!
I filed a dispute with XXXX, XXXX, and XXXX following my last attempt at contacting Nelnet asking them to confirm that the account is closed with XXXX balance following the discharge.
XXXX completed their dispute yesterday and XXXX completed theirs today. Following the investigation both bureaus are indicating that the balance and information reporting to the credit bureaus is accurate. I anticipate XXXX will give the same result.
At this time I feel it's appropriate to initiate a complaint with the CFPB. When I attempt to access the account online with my SSN and personal information, they have no information. When I access via my late Mother 's account, the loan balance is XXXX and the loan has been closed as " Paid In Full ''.
So why is Nelnet reporting incorrect information on my Credit Report in spite of indicating that the loan would be discharged, receiving documentation confirming my late Mother 's death, and following the discharge of this loan for her?
Again, very frankly, Nelnet 's lack of staffing is not an excuse for not doing their job and for providing the credit bureau 's incorrect information about my credit profile. Can the CFPB please assist with this matter?
I am going to continue my dispute with the three bureaus and will attempt to contact Nelnet yet again about this issue, but I don't think it's right for them to expect consumers to sit on hold for excessive periods of time without the option of receiving a call back to try and get them to fix incorrect information.
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| 08/13/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account information incorrect
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Web |
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I went on the XXXX Website and downloaded information you reported on XXXX. Then I went to the XXXX Website today and downloaded information you reported on XX/XX/XXXX. I was required to recertify for my loan under the Income-Driven Recertification which shows on my Home Page dated XX/XX/XXXX which of course is the wrong year it should show XXXX. Your Current Balance never matches what you owe under Loan Details. Under the XXXX Website you put me into forebearance on both of my Federal loans which one is subsidized and the other unsubsidized without my knowledge or ever contacting me to let me know you did it on XX/XX/XXXX. XXXX XXXX, Senior Resolution Specialist, out of Nebraska, we spoke on XX/XX/XXXX and you never bothered to tell me. I went through my XXXX report today, and I am totally disgusted. Under the Fair Credit Reporting Act you are required to report the payment the customer has made. In my credit report on XXXX from XX/XX/XXXX through XX/XX/XXXX I was told I would get a lesser percentage rate of .25 percent if I did automatic withdrawals. You never reported the interest I paid that was included for Subsidized loan payment of {$18.00} and Unsubsidized loan payments of {$32.00}. Nelnet failed to apply in the interest I paid on XXXX. For the {$18.00} dollar payment only {$15.00} was being reported and the {$32.00} dollar payment was reported as {$27.00} but varied in amounts.. But the payments are also inconsistent in a way where your not reporting what you claim to be $ 4- {$6.00} in interest on one loan and {$3.00} in interest on the other loan. I haven't checked my XXXX or XXXX reports yet. My loans are at a fixed rate of 4.290 % but it appears you never took off the .25 percent interest on automatic payment. I believe Nelnet is committing fraud in reporting to the credit bureaus and the interest, and I will be going through the process of figuring this whole mess out with the Department of Education and/or whoever regulates them.I am appalled at the audacity of your company. Wasn't it Nelnet who had to pay {XXXX} XXXX to the Department of Eduation in XXXX, and then they stick me with you. I want every record in my file on a day-to-day bases since the loan was assigned to you. Why do I as a consumer have to figure this out on my own as to how dishonest Nelnet is, and this includes XXXX XXXX, Senior Resolution Specialist, who would not believe me when I told him Nelnet did not report to XXXX or XXXX. He was adamant that Nelnet did when they didn't and wouldn't do anything to help me. I had to do it all by myself by making complaints to the Department of Education. How many phone calls and searches on the Internet do I have to do to find out this information when I shouldn't have to. I can see we're going to end up in court. You have a duty as a student loan servicer to report the right information and let people know what you're doing with their account. You could have contacted me by email to let me know what was going on but you didn't. You made me have to make phone calls on my own and it was still reported wrong. I've dealt with Resolution Specialists and they don't care about the consumer as long as they think things are going their way. Your attitude and refusing to try and help me makes you just as bad as your incompetent employees.I don't care what you think of me because this is all about my account with Nelnet.
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| 06/24/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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My wife became eligible for XXXX Loan Forgiveness in XX/XX/XXXX after XXXX for 11 years in a low income district ( a technicality at the state level kept her school building off the list of low income school but it was added retroactively ). We applied immediately to Nelnet and XXXX, the XXXX servicers for her student loans. A little over a month later we received the first round of rejection letters. We had followed the directions as they were written on the federal form and listed all of the qualifying school buildings she had worked in ( all certified by the same CAO in Section XXXX ). Both providers wanted separate applications for each school building while the instructions required only that all schools be listed. We followed the instructions of the servicers and reapplied. We were then rejected by both servicers because the database listed " XXXX '' instead of " XXXX XXXX XXXX '' which is what the CAO wrote when he filled out the form for a second time. We were also told that the school was not listed for all of the years the CAO listed for her employment. He listed all 11 years of service and within those years were 5 consecutive years that were listed. After a phone call to XXXX we were also told that we would need to submit a copy of my wife 's XXXX certificate and a letter from her principal stating she had XXXX ( both of which, according to the application ) were certified by the CAO in Section XXXX already and to only list the years that qualified her for forgiveness. The federal application does not ask for these items but a form added by XXXX on their website does. For our third application to XXXX and Nelnet we only listed the five consecutive years of service that qualified and included a printout from the database, included a letter from her principal and a copy of her XXXX certificate, had the CAO certify she had worked at the " XXXX XXXX XXXX. '' just as the database described it, and filled out the remaining parts of the form exactly as we had the first two times. We sent identical applications to both XXXX and Nelnet. Yesterday we received another rejection from Nelnet stating we filled out section XXXX incorrectly. We had checked the box stating we had applied for forgiveness previously with another servicer and listed XXXX and their contact information. The instructions said that if you had applied and not yet received forgiveness to the the forgiveness amount blank. Neither XXXX nor Nelnet raised this objection with the first XXXX applications. I believe I was, once again, following the directions as they were written but Nelnet wants another application with the other box checked. Thus they will get a couple more months of fees from the government and we will spend another {$500.00} in loan payments for a loan that should have been forgiven several months ago. XXXX will probably raise the same objection. It seems that a new objection is raised every time we apply costing us hundreds of dollars and added interest. The objections are often as a result of unclear directions on the federal form or the servicer just making up their own policies. Should XXXX again reject the application I will file an additional complaint. Had all of these objections been listed upon the first objection we would not be trying to track down signatures during summer break from people on vacation in order to make our fourth application.
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| 05/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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NOTICE TO AGENT IS NOTCE TO PRINCIPLE NOTICE TO PRINCIPLE IS NOTICE TO AGENT Apon my review of my consumer reports it has come to my attention that you Depted Nelnet, that you are reporting accounts to my consumer reports that I did not give you express permission or permissible purpose. 15 usc 1681b2 ( 2 ) In accordance with the written instructions of the consumer to whom it relates. As a consumer I have the right to privacy pursuant 15 usc 1681, 15 usc 1692, 15 usc 6801, 15 usc 1681g, my private non public information is my business, my student loans are my private information 15 U.S. Code 1681g - Disclosures to consumers youve failed to give me proper discloses pursuant ( B ) ( 3 ) Identification of each person You have reported my private information without my consent. Fail to identify end-user of report or information & each permissible purpose pursuant 15 usc 1681e ( 1 ) ( e ) Procurement of consumer report for resale ( A ) & ( B ) ( 2 ) Responsibilities of procurers for resale A financial institution has responsibilities of procurers for resale ( 2 ) Responsibilities of procurers for resale ( i ), ( ii ), ( iii ) ( B ) before reselling the report, make reasonable efforts to verify the identifications and certifications made under subparagraph ( A ).
Provide the validation of the certification of the permissible purpose document you should have certified before selling my report.
-You are supposed to have procedure in place to protect my information -You are supposed to certify the information -You are supposed to certify the written permissible purpose -You are supposed to certify that the information is being used for this purpose and this purpose only -You are supposed to certify that who is pulling the report has permissible purpose to do so.
-You are supposed to certify that the information that is being pulled will be used for no other purposes other than the purposes in which the report was certified for.
Your actions amount to aggravated identity theft.
18 usc 1028A, As an consumer you have an obligation to respect the privacy of its customers to protect the security & confidently of those customers non public personal information.
You reported my confidential and private information to a non affiated third party without my permission or with out giving me proper disclosure.
So pursuant 15 usc 6802 obligation with respect to discloser of personal information ( b ) Opt out A financial institution may not disclose non public personal information to a non affiliated third party unless A, B, C was done.
You I am requesting ALL of my disclosures pursuant 15 usc 6802B that youve should have conspicuously disclosed to me before reporting of my non public personal information to non affiliated third parties ( XXXX, XXXX, XXXX. XXXX ) I am exercising my right to opt of my information being reported pursuant 15 usc 6802b.
You actions has caused me and my family severe mental, deformation of character You Have violated my consumer rights. My right to privacy and the obligation you have to maintain the security and confidentially of my private information.
18 usc 1028A - Aggravated identity theft Whoever knowingly Transfers, possess, or uses without lawful authority a means of identification of another person shall, in addition to the punishment provided for such felony, be sentenced to a term of imprisonment of 2 years.
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| 06/07/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' ( Furnisher of information to credit agencies ) is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' ( Furnisher of information to credit agencies ) the financial institution and the Consumer reporting agencies XXXX, XXXX, and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXXXXXX, Dept of Ed/Nelnet, US dept of education XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, and XXXX, XXXX it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' Dept of Ed/Nelnet, US dept of education , Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. The Family Educational Rights and Privacy Act ( FERPA ) is a federal law enacted in1974 that protects the privacy of student education records. FERPA applies to any public or private elementary, secondary, or post-secondary school. 20 USC 1232g ( b ) 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX, XXXX, and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services.
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| 07/01/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Re : Late Payment Removal/ Ref # XXXX This correspondence is in response to the letter I received regarding my goodwill request to have late payments removed from my credit score report. In the letter I was told that such reports could not be removed due to regulations promulgated by the DOE and the FCRA. Contrary to these assertions, by failing to update previously reported information, Nelnet is in violation of Section 623 ( a ) ( 2 ) of the FCRA.
I have attached an FTC advisory opinion which interprets Section 623 ( a ) ( 2 ) of the FCRA. The issue posed in the advisory opinion is how a lender is to handle a situation when subsequent information updates a report that was allegedly accurate when it was made but no longer is accurate in the present time ( i.e., the identical situation I am currently in ).
The advisory opinion states that the Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by furnishers, or persons who furnish information to consumer reporting agencies ( CRA ) such as credit bureaus. In particular, this section requires a person that has furnished to a consumer reporting agency information that the person determines is not complete or accurate to promptly notify the consumer reporting agency of that determination and provide any information needed to make it complete and accurate. Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to update accounts as well as to correct.
Nelnet representatives told me that because the delinquent payments were accurately reported in XX/XX/XXXX that any subsequently initiated deferments would not allow for Nelnet to update reports to CRAs to show that the payments were not late and actually in deferment. However, Section 623 ( a ) ( 2 ) clearly shows that the reports must be updated/corrected regardless of whether they were accurate at one point. * All of my Nelnet accounts that were part of the XX/XX/XXXX late payments show deferment status effective as of XX/XX/XXXXor XX/XX/XXXX. Therefore, my credit reports do not currently accurately reflect previous payment statuses with Nelnet, both as they actually existed and as Nelnet has recorded them. I am thus requesting that in compliance with Section 623 ( a ) ( 2 ) of the FCRA that the two accounts showing a 90-day late payment in XX/XX/XXXX be updated and/or corrected and removed.
In the event that these reports are not immediately updated to accurately reflect my payment status during XX/XX/XXXX, I intend on filing disputes with each credit bureau in addition to official complaints with the FTC, XXXX, and pursue other legal routes if necessary.
Please respond within 15 days of the date of this letter with an update to this matter.
Very Truly Yours, [ *Footnote : For the record, I do not agree that Nelnet ever accurately reported the status of my loans. I submitted the request timely and spoke to one of their representatives leaving me to suspect a processing error on behalf of Nelnet. In addition to the possible Section 623 ( a ) ( 2 ) claim, I intend on disputing the processing of my deferment if need be. ]
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| 07/01/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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Re : Late Payment Removal/ Ref # XXXX This correspondence is in response to the letter I received regarding my goodwill request to have late payments removed from my credit score report. In the letter I was told that such reports could not be removed due to regulations promulgated by the DOE and the FCRA. Contrary to these assertions, by failing to update previously reported information, Nelnet is in violation of Section 623 ( a ) ( 2 ) of the FCRA.
I have attached an FTC advisory opinion which interprets Section 623 ( a ) ( 2 ) of the FCRA. The issue posed in the advisory opinion is how a lender is to handle a situation when subsequent information updates a report that was allegedly accurate when it was made but no longer is accurate in the present time ( i.e., the identical situation I am currently in ).
The advisory opinion states that the Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by furnishers, or persons who furnish information to consumer reporting agencies ( CRA ) such as credit bureaus. In particular, this section requires a person that has furnished to a consumer reporting agency information that the person determines is not complete or accurate to promptly notify the consumer reporting agency of that determination and provide any information needed to make it complete and accurate. Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to update accounts as well as to correct. Nelnet representatives told me that because the delinquent payments were accurately reported in XX/XX/XXXX that any subsequently initiated deferments would not allow for Nelnet to update reports to CRAs to show that the payments were not late and actually in deferment. However, Section 623 ( a ) ( 2 ) clearly shows that the reports must be updated/corrected regardless of whether they were accurate at one point. * All of my Nelnet accounts that were part of the XX/XX/XXXX late payments show deferment status effective as of XX/XX/XXXXor XX/XX/XXXX. Therefore, my credit reports do not currently accurately reflect previous payment statuses with Nelnet, both as they actually existed and as Nelnet has recorded them. I am thus requesting that in compliance with Section 623 ( a ) ( 2 ) of the FCRA that the two accounts showing a 90-day late payment in XX/XX/XXXX be updated and/or corrected and removed.
In the event that these reports are not immediately updated to accurately reflect my payment status duringXX/XX/XXXX, I intend on filing disputes with each credit bureau in addition to official complaints with the FTC, XXXX, and pursue other legal routes if necessary.
Please respond within 15 days of the date of this letter with an update to this matter.
Very Truly Yours, [ *Footnote : For the record, I do not agree that Nelnet ever accurately reported the status of my loans. I sent submitted a deferment and spoke to a representative timely leaving me to suspect a processing error on behalf of Nelnet. In addition to the possible Section 623 ( a ) ( 2 ) claim, I intend on disputing the processing of my deferment if need be. ]
|
| 10/09/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Nelnet, the servicer of my XXXX XXXX loans has improperly capitalized the interest of my student loans and currently show my account status in repayment. I have been in school at least at half-time status since XX/XX/XXXX. I have never fell below this status, even after graduating with one degree and immediately enrolling as half-time in another degree during the loan grace period. In the Fall of XX/XX/XXXX, I enrolled at XXXX XXXX University ( XXXX ) and XXXX XXXX XXXX XXXX College ( XXXX ) in an XXXX XXXX as an XXXX XXXX student attending at the host school campus being XXXX. From XX/XX/XXXX until XX/XX/XXXX, I have maintained half-time status between the two schools. In late Fall of XX/XX/XXXX, I received notice that my loans were in repayment and that interest had been capitalized. Because the two schools reporting independently to the XXXX XXXX XXXX, each school reported me as less than half time. I was unaware that a consortium had to be submitted showing half-time status between both schools. As the home school, XXXX provided me the signed consortium and I submitted to Nelnet in XX/XX/XXXX. The consortium detailed the previous semester as well as the Spring XX/XX/XXXX. Nelnet confirmed with me in response to my protest that my loan should be in deferment and should have never entered payback status and the original grace periods for all of my loan should be intact. They were to un-capitalize the accrued interest and report the accurate balances to the Consumer Credit Bureaus. I have submitted consortium 's with half-time enrollment for every semester from Fall XX/XX/XXXX up to Spring XX/XX/XXXX. For the current semester, I am maintaining a half-time course load at XXXX only. XXXX has updated the XXXX XXXX XXXX database with the correct half-time status as required but Nelnet has claimed that due to inaccuracies reported in the National Student Loan Data System ( NSLDS ), they can not verify enrollment. As a result they capitalized my interest again and placed my account in payback status. During a lengthy phone call to Nelnet and the eventual conversation with an account manager on XX/XX/XXXX, I discovered that Nelnet has never placed my account back in true in-school deferment and has never un-capitalized the interest from the XX/XX/XXXX incident. The account manger ( XXXX ) confirmed that they indeed have all the submitted consortium 's but can not answer as to why the proper account status hasn't been restored. She stated that she is requesting an internal review and will mail me a detailed account history. Meanwhile, the {$25000.00} added to the balance from XX/XX/XXXX and the accrued interest from this inflated base is reporting every month on my credit reports. I was recently denied a mortgage because the new rules request that mortgage lenders must calculate deferred loan balances at 1 % to determine a monthly payment. This equates to a $ XXXX monthly increase to my debt-to-income ratio. Nelnet has again capitalized the interest as of XX/XX/XXXX causing me further credit damage if not corrected by the end of this month. I feel as though Nelnet in unlawfully engaged in the generation of income and has breached their service contract with the federal government of which I am an intended third party beneficiary. Because of the conflict of interest in delaying my proper account status they are slow to respond.
|
| 12/08/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
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Web |
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XXXX engages in collection practices that are both deceptive and abusive in violation of UDAAP. My student loan has recently entered repayment. I was sent an electronic communication from Nelnet that stated my monthly payment was {$240.00}. When I went online to pay my monthly payment, the website stated that my monthly payment was in fact {$2300.00}. I am unable to pay a monthly payment of $ XXXX dollars based on my monthly income so I attempted to apply online for an income based repayment plan. I entered the information requested on the website and received an estimated monthly payment of {$150.00}. However, I was told that I could not change my repayment plan online and was provided a number to call. I called Nelnet at XXXX and spoke with a customer service representative ( CSR ). The XXXX asked me several questions including my pre-tax income ( although the website asks for XXXX from most recent tax return, which in my case are different figures ). The monthly payment I was quoted over the phone was $ XXXX. When I questioned the XXXX about the significant difference in estimated payments from online vs. the telephone and why she wanted pre-tax vs. XXXX, she was unable to provide a sufficient answer. I then explained that because the estimated payment was significantly different online, I wanted to know why my account could not be changed online, and how I could change it online so that I could get the more reasonable payment that was provided online. Again, she was unable to provide a sufficient answer. I asked her if there was any other repayment options because the figure she had given me was still not within my means, and was told that was the lowest monthly payment that could be offered. Further she told me that my only options were debt consolidation or forbearance. I then asked to speak with a XXXX because I was unable to understand the significant difference between the information I was provided online and the information I was provided on the phone. After speaking with the XXXX she asked about other federal student loans in repayment and their interest rates ( which had not been asked by the XXXX ) among other financial questions that had not be asked by the XXXX. After XXXX mins of explaining my confusion, challenging the differences in the information being provided to me, and providing as much information as possible, the XXXX stated that my payment should be around {$150.00}.
The inconsistency in the information provided online, by the XXXX, and by the XXXX is misleading. Had I not known to ask questions and push to provide the information that they were actually requesting, my payment could have been significantly different. If I had not done so, I would have had a monthly payment that I still could not afford based on my income and my only other option was to put my loan in forbearance and incur several thousands of dollars in interest. Others, who would not know to asks the questions I did probably find themselves in this situation daily, with payments that are beyond their means and they either have to put the loans in forbearance or end up defaulting.
Nelnet 's use of inconsistent information, failure to collect vital information for determining a person 's repayment obligation, and omission of material information to the people it is attempting to collect from is unfair, deceptive, and abusive.
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| 04/23/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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My Federal Direct Student Loans have been repeatedly manipulated and overcharged on interest.
I have written a number of email correspondences regarding this recurring issue and my attempts to have the issue solved have been repeatedly ignored.
The interest that has accrued has, at times, been two to three times the legally authorized amount. For example, from XX/XX/20 toXX/XX/20 Interest Accrued was over {$15.00} per day.
This is the most recent example of many. Based on my student loan balance, the interest that should have accrued betweenXX/XX/20 and XX/XX/20 should have been roughly {$8.00} per day. On XX/XX/20 my payment of {$250.00} was applied, {$52.00} to the Principal and {$190.00} to the Accrued Interest. On XX/XX/20 another payment was applied of {$500.00} and {$430.00} to the Principal and {$60.00} to the Accrued Interest. At roughly {$8.00} per day, over four days, the interest for the second payment should have been around {$32.00}. This is a snapshot example of how Nelnet is manipulating Interest Accrual in their favor and stealing from the American people.
I have documented other similar examples through email correspondence and nothing has been done about it.
Now there is a federal order in place stating that no interest is to accrue between XX/XX/XXXX and XX/XX/XXXX of this year, XX/XX/2020. ( https : //studentaid.gov/announcements-events/coronavirus # zero-interest-questions ) OnXX/XX/20I made a payment of {$1000.00}. {$730.00} was applied to Principal and {$260.00} was applied to Accrued Interest. On XX/XX/20 I made another payment of {$270.00}. {$170.00} went to Principal and {$100.00} went to Accrued Interest. On XX/XX/20 I made another payment of {$500.00}. {$360.00} went to Principal and {$130.00} went to Accrued Interest.
This shows that Nelnet padded on interest to my Federal Student Loans despite the Federal CARES Act CoVid-19 Mandate. Nelnet added interest from XX/XX/2020 to XX/XX/2020 and again added interest from XX/XX/2020to XX/XX/2020.
It's noteworthy to point out that not only did Nelnet add on interest despite the Federal CARES Act CoVid-19 order but they also padded on nearly twice the amount of interest than my current Federal Student Loans should be accruing.
Again, on XX/XX/20, {$130.00} of my {$500.00} payment went to Accrued Interest after I had paid off the interest on XX/XX/20 and while the Federal CARES Act order was in place.
At this point, per federal order of the CARES Act, there should be no interest in the Accrued Interest on my account nor should Nelnet take this opportunity to deceitfully compound any interest to further manipulate the interest accrual in its favor.
The lack of transparency and the outright manipulation of interest by Nelnet is unethical.
This has been ongoing for some time, while my requests for correction have been ignored, and it must stop.
Please fix this issue immediately and demand that Nelnet stop overcharging our Federal Student Loans on interest. I hope for and expect a full and complete audit dating back to the origin of the Federal Student Loans. Please make all reimbursements for principals not being paid down accordingly and for the additional falsified interest that accrued as a result of the interest padding.
Thank you for your attention into this important matter.
Best regards, concerned American XXXX
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| 11/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Called NELNET early XX/XX/XXXX Per STUDENTAID.GOV : - application submitted on XX/XX/XXXX - application review completed on XX/XX/XXXX - application was processed by servicer on XX/XX/XXXX Called NELNET on XX/XX/XXXX and waited on hold for over 2 hours again After business hours someone finally picked up ( about 40 minutes after the " end '' of the stated business hour time frame, thankfully ) : - was told company was not reviewing my application yet- was told to make a {$5.00} payment online ( I actually tried today XX/XX/XXXX and I kept getting error messages )- was told I was very soon coming up for review - was also told if for nothing else the company would end up putting an admin forebearance on my account at some point - no dates for anything ( application review, even though the recorded message said I would be updated every 10 days by mail and processed in 5 days which NONE of that was ever done ; neither the admin forebear ) or timeframe given for anything by representative especially after I said the recording is not what is happening as I had received nothing from NELNET regarding the application STUDENTAID.GOV said it had for over a month at that point Received an email about admin forebear put on by NELNET and see a NEW due date for the FULL payment amount that I already told NELNET repeatedly I CAN NOT PAY as it was an amount that was XXXX of my total income last year XXXX and XXXX of my total income that I was on track of receiving in XXXX and NO INFORMATION ABOUT MY IDR/SAVE APPLICATION AGAIN EVER GIVEN TO ME BY NELNET EITHER IN WRITTING OR AUTOMATED SYSTEM MESSAGE.
I tried making a payment online today of {$5.00} ( never requested in writing by NELNET either, rep on phone suggested I do it ) and I received multiple error messages.
I verified all my contact information again on NELNET.COM as well as STUDENTAID.GOV and ALL are correct.
I never recieved any communication regarding my IDR/SAVE application and that is in conflict with STUDENTAID.GOV and the recording on NELNET customer service phone line at XXXX which ALSO only would auto system " no deferment or forebearance applications open '' and " goodbye '' ( then the phone hung-up ) with NO option to hear if NELNET IS EVEN PROCESSING MY IDR/SAVE APPLICATION STUDENTAID.GOV SAID NELNET PROCESSED ALREADY Given NELNET does NOT actually service and timely respond, I need this resolved ASAP as I can not afford to have this go unresolved, uncommunicated, and force multi-hour phone calls that do not resolve anything because the company isn't even mailing correspondence or having options on its phone for IDR plan STATUS updates ( when STUDENTAID.GOV SAYS THE COMPANY PROCESSED IT ALREADY -- - THAT IS A FLAT OUT LIE THE GOV'T WAS FED BY NELNET and apparently my local [ federal gov't ] representative doesn't have the time to acknowledge I contacted her office about this train wreck of a situation and company contracted to service these FEDERAL student loans [ apparently she is more concerned about citizenship for her XXXXXXXX XXXX ] ) *I had a different servicer but I am with NELNET now that my previous servicer 's accounts were transferred to it, and now I have to deal with it's fun times of no communication and gaslighting recording that is NOT what the company is doing and is violating what it has with the government to service these contracts
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| 04/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Regards to NON-COMPLIANCE disclosures. As long as I shared a business relationship with nelnet, I was never informed, even my initial correspondence about the account that I had the option to opt out of specific privacy notices according to the FTC. I was not given any disclosures at anytime until this day. To make it clear this is not a request to verify or validate this debt. For the record nelnet has not been in compliance with the XXXX XXXX since the day I extended my " nonpublic personal information '' to them. I came across this information recently and realized for all these years nelnet has violated my consumer rights and dishonored FTC regulations. How are we allowing for financial institutions like this to get away with things like this. My last dispute was about 15 USC 6802 ( a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title.
( b ) Opt out ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option.
I called them today XX/XX/2022 requesting privacy election opt-out forms and asked how come they never disclosed this information or annually, and why have they withheld this from me and when I speak about law they tell me they are not attorneys. They said I signed in my promissory note. I told them that was deceptive because no I told them I am not an attorney either, but I am learning my consumer rights and now I am realizing all this time they have been in violation. no one even conspicuously pointed it out to me and every year I supposed to receive disclosures just in case I change my mind or companies change their policies, they never had an answer for me. They kept dodging the question. These are some abusive debt practices that these debt XXXX perform when you don't know your rights. According to FTC, they stated that, " Financial institutions must notify their customers about their information-sharing practices and tell consumers of their right to " opt-out '' if they don't want their information shared with certain nonaffiliated third parties. '' I WAS NEVER GIVEN NOTICED ABOUT THIS. The debt collectors have obviously chosen PROFITS over COMPLIANCE.
I want this account removed immediately from my credit report or I will be taking this further and suing for non-compliance of GLBA FOR 1. I didn't get a private policy notice with a " intro letter '' from nelnet.
2. I didn't get an opt out form with a " intro letter '' from nelnet 3. I didn't receive a annual private policy notice from nelnet
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| 08/25/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Our daughter secured several private student loans through XXXX XXXX XXXX XXXX From her first semester, we agreed to have the interest payment automatically debited from out bank account. At that time, ( Fall of XX/XX/XXXX) XXXX XXXX XXXX XXXX acted as their own servicer. Interest payments were deducted from our checking account and we never incurred any problems. In XX/XX/XXXX, XXXX XXXX XXXX XXXX transferred the servicing of their student loans to XXXX XXXX. In the beginning, the interest payments were taken out of our checking account as they had been with XXXX XXXX XXXX XXXX. The total monthly amount was about {$100.00} taken out on two seperate dates each month. However, in XX/XX/XXXX, I noticed that the XXXX payment hasn't been deducted from our bank account. When I called XXXX, I was told it was because we had withdrawn from the auto debit program. I assured the customer service rep that we had not withdrawn and that I wanted to have the payment pulled once again. They payments were finally pulled on XX/XX/XXXX. Shortly thereafter, our daughter received a letter stating that we had once again withdrawn from the auto debit service. Again, I called to confirm that we did want to continue with auto debit. On XX/XX/XXXX XXXX pulled a payment in the amount of {$400.00}. We have never paid this amount in the past so I immediately called XXXX. The customer service rep I spoke to ( XXXX ) told me that since our daughter had graduated from college in XX/XX/XXXX, that her loan status changed and she was in the repayment period. This would be her monthly payment for the next 10 years. I asked XXXX where she had received her information that our daughter had graduated and she couldn't give me an answer. I told her our daughter was a senior and had not graduated. She told me I would need to get XXXX University to supply XXXX XXXX with a Declaration of Enrollment that must contain XXXX XXXX Seal of Authenticity. We live in Ohio but made the trip to XXXX to get this document. It was mailed to XXXX but they claim they have never received it. Earlier this month XXXX called and spoke to a customer service rep. He told me that our daughters student loans had been placed into what is called the 6-month interim repayment plan as directed by XXXX XXXX XXXX XXXX. He claimed that XXXX is being directed by XXXX to act as if students had graduated whenever they are on summer break. In other words, act as if the student has graduated and you can collect their full repayment amounts. However, when I called XXXX, I spoke with XXXX who assured me that XXXX was making up their own rules and that XXXX had never directed XXXX to collect full payments. In fact, XXXX stated that XXXX has was is called the XXXX XXXX Program whereby the interest only payments we had agreed to would only be pulled and there would never be any accelerated payments over the course of the loans as long as our daughter was a full time student. To date, XXXX has been a wonderful company to work with. Their customer service is excellent. The service reps have always been helpful and very courteous. Our younger daughter is a freshman at XXXX University. We used XXXX for her first student loan but unfortunately because of the problems we've had with XXXX, it will be our last. We'll secure her loans elsewhere as long as they are not serviced with XXXX.
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| 11/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I am owed money back to me by Nelnet for double paying for my XX/XX/2023 class. For my XX/XX/2023 class, I took out a loan of {$2900.00} from the loan service provider Nelnet. On XX/XX/2023, I made a payment of {$3000.00} ( as this included processing fees ), with {$2600.00} of this applied to the principal according to the records. In turn, my loan balance was {$0.00}.
At the end of XX/XX/2023, I decided to cancel any further student loans and pay for the remainder of my classes out of pocket. I called my school XXXX University and was told that because of the layout of semesters, I would have to return the loan money I was given for the XXXX course to XXXX. They would then handle the reimbursement with Nelnet. This resulted in me having a new balance on my XXXX account of {$2900.00} for the same class.
In order to sign up for my next class, I needed to clear this new balance on my XXXX account. So, on XX/XX/23 and XX/XX/23, I made payments to XXXX University in the total amount of {$2900.00}. I have now paid the amount of {$2900.00} TWICE, once to Nelnet and once to XXXX, and am owed back one of those payments to my personal checking account.
Within the past few months, I've had multiple phone conversations with multiple different individuals between both the XXXX XXXX office and Nelnet. XXXX 's financial department has stated that Nelnet is the one who owes the reimbursement, but on XX/XX/2023 Nelnet told me it is XXXX who owes me the reimbursement.
Nelnet also stated an operational accounting e-form was sent to XXXX to show I had paid the loan amount off and to expect it to be received by my school between XX/XX/XXXX and XX/XX/XXXX; however, this has not led anywhere in terms of my reimbursement. I had another call with Nelnet on XX/XX/XXXX, when I was finally able to receive some different information. I was told that Nelnet was working on a refund for me, which was the first I had heard about this up to this point. I was told the refund was for approximately {$1500.00}, which is approximately HALF the amount of money I should be reimbursed.
On XX/XX/XXXX I sent an e-mail to Nelnet 's customer solutions accounting all the above information, but I was ignored.
I had another phone call with Nelnet on XX/XX/XXXX, as the payment I am trying to get reimbursed for suddenly disappeared from my account activity on their website, however, a new payment for {$2300.00} was showing up for XX/XX/XXXX, a payment that I did not make. On the phone, I was told they didn't know what happened to the missing payment. They wanted me to send them a copy of my payment with my bank and screenshot I haveof the payment to Nelnet. I informed them I already did that with a complaint request to Nelnet 1 week prior and I will not send it again as no one responded to the first one. After being put on hold again, the employee came back and told me she could find the payment now. I was also told the new XX/XX/XXXX payment now showing up is them correcting the account and that amount is what I will be refunded. I was then told to give about 3 weeks for the refund to show up in my account ; however, it has not been over 6 weeks and still nothing has come from this.
I have received a deposit into my account from Nelnet of {$670.00} on XX/XX/XXXX and {$31.00} on XX/XX/XXXX, but I am still owed approximately {$2300.00}.
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| 09/16/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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I am demanding that Nelnet remove the student loan from my consumer report immediately. According to these loans being obtained 10 to 20 years ago, I was uninformed and coerced, as per 15 usc 6802, no one sat down with me and made things clear and conspicuous about the private policy and that I had the right to opt out to sharing my non-public personal information with non-affiliated third parties. Right there is a breach in the consumer credit transaction. This make this whole transaction null and void. By law that was suppose to be disclose to me and it wasn't. When I began studying consumer laws in XXXX of 2022, I notice that Nelnet/department of education been in violation for reporting to the credit bureaus my non public personal information, and according to the FTC this is what they define as non-public personal information XXXX NPI is XXXX any information an individual gives you to get a financial product or service ( for example, name, address, income, Social Security number, or other information on an application ) ; any information you get about an individual from a transaction involving your financial product ( s ) or service ( s ) ( for example, the fact that an individual is your consumer or customer, account numbers, payment history, loan or deposit balances, and credit or debit card purchases ) ; or any information you get about an individual in connection with providing a financial product or service ( for example, information from court records or from a consumer report ).
NPI does not include information that you have a reasonable basis to believe is lawfully made " publicly available. '' In other words, information is not NPI when you have taken steps to determine : that the information is generally made lawfully available to the public ; and that the individual can direct that it not be made public and has not done so.
Consumer credit transaction by law shall be private, and I have the right to privacy as per 15 usc 1681 ( a ) ( 4 ) I demanded an election form from Nelnet that should have been given to me the first day I established a relationship with them while obtaining these loans and every year after that as long as I am a customer. I opted out on the form demanding that they stop sharing, reporting my information to non-affiliated third parties that offers educational and financial services. The consumer reporting agencies had no affiliation to Nelnet. when you look at Nelnet website you see all their affiliated companies but not the credit bureaus. The credit bureaus are also considered to be a company that offers financial services and products according to ftc and the bank holding company act. They engage in activities of financial nature for profit. According to 12 CFR 225.28 ( a ) ( b ) ( 5 ) the credit bureaus are so closely related to banks because of the financial activities they engage in. credit bureaus are known to be a financial institution and I demanding that they remove these students loans off my consumer file. my next step is arbitration. I have the right to privacy and I have opted out for my information with Nelnet not to be reported or shared with the credit bureaus or anyone else. And again Nelnet violated my rights for not letting me know about the privacy act and sharing my information that's fraud and breach the whole transaction. null and voided
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| 08/06/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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The Family Educational Rights and Privacy Act ( FERPA ) ( 20 U.S.C. 1232g ; 34 CFR Part 99 ) is a federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education. Based on my records I didnt consent to my student educational records to be shared with NELNET , Inc . According to the credit reporting agencies, XXXX, XXXX and XXXX its showing as of XX/XX/2018, an outstanding balance of {$240000.00}. No permission nor consent was given to access my private educational records. 15 USC 1681 ( a ) ( b ) ensures that consumer reporting agencies to exercise their grave responsibilities with fairness, impartially, and a respect for the consumer 's right to privacy.
t is the purpose of this subchapter to require that consumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit, personnel, insurance, and other information in a manner which is fair and equitable to the consumer, with regard to the confidentiality, accuracy, relevancy, and proper utilization of such information in accordance with the requirements of this subchapter. 15 U.S. Code 1681s2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' ( Furnisher of information to credit agencies ) the financial institution and the Consumer reporting agencies XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, ( Furnisher of information to credit agencies ) whether it be verbal, non-verbal, written, implied or otherwise, is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services.
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| 06/07/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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For the past two years I have been trying to get my student loan re-certification completed correctly through Nelnet. It has been an epic failure, so much so that I had to use emergency Forbearance twice which of course increased my loan amounts which of course are already high. Since XX/XX/XXXX I began making auto debit repayments and the payment was based on my income and house hold and there were no problems. XXXX I was unemployed and had a baby and went back to paying towards end of XXXX. The trouble started after I got married and attempted to re certify. I always complete this process online using my tax returns and it goes through no problem. But Nelnet 's system malfunctioned for over 4 months during re-certification period, not allowing on line submission. I thought my application was completed when all of a sudden I received an email in XXXX which suggested a XXXX dollar deduction for loans. my payments were previously around XXXX. To go from XXXX to a XXXX was a stretch. I may have just gotten married but I did not have any extra income. I called I went back to nelnet resubmitted my app online. I did this for 3 months after trying to get the re-certify complete, it never went through, after multiple calls where each customer service rep gave me a different reason I had to request forbearance I could not pay. Which capitalized interest again. I attempted re certify again for 3 months starting in XXXX. I was finally told my name change due to marriage is what kept throwing my app out the system so I had to do a manual application and mail it in. After the first submission, the team said i did not apply properly I should have asked for the lowest payment. So I completed the application again, asking for a recalculation selecting lowest payment. After 3 weeks I called to discuss the recalculated amount, and I did not receive a lower payment. The customer service rep told me this time its because I checked recalculation ( i did not check recalculated the previous rep populated the form and told me I needed to submit a recalculation ) and so the application processor ignored the fact that I checked box lowest payment. The third and last time I was called Customer service I was told to just move to IBR and it will be affordable, they CSR prepopulated the form I signed, and and returned it. Again 3 weeks later I was informed I do not qualify for income based program because my husband makes too much money, his income will always play a role in payment . I was then informed I only have 5 more months of forbearance left, and Now I can see default for these loans on the horizon. With XXXX children, childcare fees, one XXXX XXXX child, a car note and mortgage I can not afford XXXX monthly student loan bill. The only option I have is to extend payment period by re consolidating the loans into 1 average interest rate. and I may be able to afford a payment of XXXX monthly. Nelnet is a horrible provider, because of the continued misinformation there representatives gave. There online platform was so riddled with issues, that the last 2 years the system was not properly taking any applications in without kicking them back. IF I have to consolidate I am taking the chance to get away from nelnet all together.
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| 04/07/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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My complaint is in reference to my recertification form for the IBR Plan. I submitted my recertification application along with a check stub attached to show proof of my income on XXXX/XXXX/16 via email to Nelnet on the Nelnet website ( XXXXXXXXXXXX ). I made a call every week, sometime twice a week to make sure I had submitted all information correctly and had provided all documents needed to process my recertification form that was due by XXXX/XXXX/16. Each advisor I spoke with weekly stated my application was filled out properly and that I had submitted need proof of income/check stub. I called weekly to have a call log of me checking my application information weekly to avoid any delays and I still end up with misinformation and rude advisor giving different answers each time I call. On XXXX/XXXX/16 I get an email stating my application was not processed because Nelnet did not accept my signature. I called Nelnet immediately on XXXX/XXXX/16 around XXXX and spoke with an advisor, who stated that I must print and sign a new recertification form off, the Nelnet advisor told me it would take another 30 days for my application to be process and that more interest would be capitalized while my application is waiting to be processed I asked the advisor why is it going to take another 30 days when I submitted my application on time and if my signature was the problem, why did it take a whole month for someone to say we can not accept this signature, knowing that I have been calling for a full 30 days to make sure everything was correct and no other information was needed. I asked to speak with a manager and was told a manager would return my call, as of XXXX/XXXX/16, no one has returned my call. I called Nelnet XXXX/XXXX/16 at XXXX and spoke with an advisor who stated the system shows I did print, sign. and submitted a new recertification form on XXXX/XXXX/16. Again I asked to speak with a manager and the advisor refused to transfer me to a manager. I went through a similar problem with Nelnet, last year. Advisor kept telling me my application had not been received, I ask to speak with a manager. I told him I had proof that I had faxed my application 3 times and had confirmation that the fax went through, plus I had mailed the application for extra proof that I had submitted application and mailed it on time. The manager placed me on a brief hold, came back on the line and stated my information had been updated. A month later I receive mail that my application had been processed along with the extra interest. I have been proactive in keeping my loans in good standing, please assist with getting this matter resolved. I do n't think it is fair that I have to wait another 30 days for my application to be processed because Nelnet did not accept the signature on the original application submitted XXXX/XXXX/16 ; when I submitted everything on time ; now being told that my signature will take 30 days to be processed with the application and check stub that is already on file, plus the interest. Nothing is being addressed about me having similar issues last year with my application being delayed with extra interest, not even a return call from a manager. I would like to resolve this issue as quickly as possible, this is a bill that I need add to my budget without delays.
Respectfully, Determined XXXX
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| 09/21/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My issue arises with poor handling of my loan payments by Nelnet and the poor to non-existent customer service presence. I have been trying to get in contact with someone, anyone in this company ( Nelnet ) for the past two weeks. I have sent multiple emails with zero response, as well as staying on hold for 3+ hours multiple days in a row, never being able to actually speak to an agent. I am at a loss for what I am to do now and I am in desperate need of assistance. I have been trying tirelessly to pay off my entire Nelnet account balance but have been stuck in an endless cycle that prevents me from actually doing so. I have sent multiple payments that were, at the time I sent them, enough to pay off my entire account balance. The problem is that Nelnet charges interest daily and then takes multiple days to actually process my payments! So by the time my payment is processed, which is multiple days later, there has been new interest added to my balance and I am therefore stuck in a never ending cycle of never actually being able to pay my balance off. Nelnet claims that payments submitted by XXXX eastern time get posted to my account same day, but that has not been my experience at all! Any time I submit a payment before XXXX eastern time, it has not posted until multiple days later. I am absolutely fed up with the lack of accountability and professionalism that this company has shown and I want nothing more to just pay off my current balance and be done with Nelnet. This company is robbing me of my money due to the lack of accuracy and competence in the systems it has in place.
I have submitted three payments so far as detailed below : XX/XX/2023 : payment of {$3000.00} submitted XX/XX/2023 : payment of {$220000.00} submitted XX/XX/2023 : payment of {$34.00} submitted before XXXX and still has not posted as of XXXX XXXX Nelnet XXXX XXXX posted before XXXX get posted same day and payments after XXXX get posted the next business day. None of my payments have followed that schedule and took multiple days to post, with my balance accruing interest daily.
As of Wednesday XX/XX/2023, my current account balance is {$34.00} and I had submitted a payment of {$34.00} on XX/XX/2023 XXXX XXXX which should, according to Nelnet XXXX post same day and clear my account balance. The payment has been stuck in " processing '' and will not be posted today as promised by Nelnet.
I am stuck in a constant, never ending cycle of trying to pay off my loan balance in full but having Nelnet delay my payments multiple days to the point where new interest accrues and I am stuck with a new balance once the payment actually does post. I am being robbed of my money due to the incompetencies imposed by Nelnet and the handling of my payments.
While I have been constantly calling and being placed on 3+ hour holds and receiving no responses to my countless emails, I have received zero communication from anyone at Nelnet to this day.
I am submitting this case with the Consumer Financial Protection Bureau as well as the Department of Education notifying them of my experiences with Nelnet in an effort to actually get some sort of communication and resolution from this company. It is incredibly sad that this is what people like myself have to resort to but I am hopeful for a speedy and efficient resolution.
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| 10/13/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Nelnet capitalized my student loans in the amount of slightly over {$26000.00}, despite the fact that I had submitted the necessary information for my annual IBR ( Income Based Repayment ) recertification. This is the second time they have done this to me after purchasing my student loan debt about two or three years ago.
I believe that Nelnet complicates and utilizes the IBR annual recertification process in such a way to confuse borrowers and trigger non-compliance within the applicable 60 day recertification period. Thereby forcing borrowers to capitalize their interest, which is then added to the principal of the loan, extending the life of the loan by years, and increasing the amount of payments and increasing their fees as servicer.
In late XXXX I received my annual IBR recertification request. I began a new job in XXXX, so I had to wait several weeks to get a pay stub and figure out who to ask and how to get it. I sent in my IBR recertification paperwork in late XXXX, via certified mail, and along with my most recent tax returns. Nelnet does not dispute that this was received timely.
Nelnet next sent me a letter dated XX/XX/XXXX XXXX, a Friday, received in the middle of the following week. In it they requested my spouse 's payroll income, which was supplied at the end of XXXX once that most recent information was available. Nelnet then sent a letter XX/XX/XXXX, stating that my student loans were going to be capitalized in the amount of {$26000.00}. They also demanded an increase of ten times the amount I had been paying on my student loan and damaging my credit.
I called Nelnet and spoke on the phone for about an hour, working my way up to be told management would call me. I was contacted by a Nelnet Manager on XXXX XXXX, XXXX, who could not then answer my question why if my tax returns and pay stub were mailed in as requested that was not enough information for them and why the supplemental request of my spouse 's income appeared to be unnecessary and redundant ( as it was on the tax returns ).
I contacted Nelnet on XXXX XXXX, XXXX and received a call back later that same day an was told Nelnet was not going to change its position. I stated that they had the XXXX tax returns which contained the income of my spouse. I was told the manager would look into it and call me back the following morning.
On XX/XX/XXXX the manager called me again and told me again that Nelnet would not change their position after a conversation with a supervisor and a specialist- that the payroll information of my spouse was needed by the deadline in early XXXX. When I asked if that was the case, then why was I not told that in the XX/XX/XXXX letter or prior to? If Nelnet had already made the decision to capitalize my loans by over {$26000.00}, why was there a request for my spouse 's supplemental income at all?
The manager did not know and had no adequate response.
From these facts, and in my opinion I contend Nelnet is abusing the Income Based Repayment process. Nelnet perpetuates fraud upon the borrowers by over-complicating the annual IBR recertification process, limiting borrower information to make informed decisions in a timely manner.
It is my hope that this can be resolved without the need of federal litigation, extensive discovery and class action certification.
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| 02/07/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I have nothing but problems with Nelnet since the inception of my loan in XXXX. They have improperly, unprofessionally, negligently, and in a continually timely manner handled my loan which resulted it the outset a negative reporting to the three major credit bureaus. I thought it then appropriate and fair to have the negative information. I had taken a semester off of school and were asking for money and offered no solution to fixing things and reverse the negative credit reporting.
Then in XXXX I was finally told about a REPAYE Plan because of my income. I applied and was approved. Then in XXXX, when I went to recertify my Plan, I marked the appropriate boxes that nothing had changed from the year before, which was supposed to trigger an auto renewal of the plan. However, they messed it up and required I start a whole new application. They did the same thing to my wife 's loan!
Then in XXXX, history repeated itself. But not for my wife. Hers went through fine. When I went to recertify I hit the same boxes saying nothing had changed. I found myself two to three months later having to redo things because they admitted they again dropped the ball. Additional information was requested me and I complied. I was sent statements showing no balance owed and a letter saying my REPAYE Plan was certified, only to be hit with an email on XX/XX/XXXX, that I had a payment due the following day! I made every attempt to contact Nelnet by phone, online contact page and email, but no one was available. When I filled out the online contact page I was told someone would get back to me. What I got was an email five days later telling to reapply!
I then contacted Nelnet by phone on XXXX, XXXX, XXXX. I spoke with XXXX XXXX. She apologized for the troubles I had with Nelnet and said she would talk with her supervisor on a plan to straighten everything out.
When she returned from a hold, she assured me!, that if I trusted her this would be my final hurdle to making sure my REPAYE Plan was in place. Her instruction, she would fill out a new application so I did not have to, all I had to do was have my wife sign it and I sign it. Then she would send me a sample income self certification letter, I would write one modeling it. That was ALL I needed to do. She also said that any amounts owed would be waived and any negative reporting to any credit bureau would be reversed. As well no payments would be required after our conversation.
My wife and I printed, signed the app page, scanned it and sent it back back with the income self certification letter. Yet, after that, Nelnet kept sending demands for payment! Then 10 days after we sent them what they asked for they said they needed MORE info! They info? Well they said they only received a partial application and therefore needed a new app! I simply added the signature page into the app they sent me and sent it back.
BUT! Then on XX/XX/XXXX the dared ask for MORE information! I called and the first person I talked with said I had to start over with a new application! I talked to three others after him only to be told the same scripted story and there was no one else available who had any Authority to do anything!
I did make a request to the first gentleman to have XXXX XXXX call me back on XX/XX/XXXX when she was to return to the office.
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| 07/01/2021 |
Yes |
- Debt collection
- Credit card debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MA XXXX Social Security # XXXX DOB : XX/XX/XXXX I hereby make a ghost-letter attempt to a resolution on various credit items and/or items of public record that currently show on XXXX XXXX, XXXX XXXX and XXXX respectively. My position is legal based upon sections of the Fair Credit Reporting Act as well as the Fair Debt Collection Practices Act. These laws are to make sure that a level and fair playing field exist to protect American consumers from abusive reporting procedures on credit reports, as well as illegal and deceptive collection practices. I stipulate at this time that are no condition am U making an identity theft claim or accusation, so I demand that policy be adhered to by all creditors and respective credit reporting agencies.
Amended consumer rights Fair Credit Reporting Act Public Law 15 U.S.C. 1681 : https : //www.consumer.ftc.gov/articles/pdf-0111-fair-credit-reporting-act.pdf Fair Debt Collection Practices Act : https : //www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/fair-debt-collection-practices-act-text On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly. I especially desire compliance under the 84-month timeline for deletion of negative information, with the deletion of the account details altogether. My dispute is quite specific in the exception area posted below : 605. Requirements relating to information contained in consumer reports [ 15 U.S.C. 1681c ], Section 609 of the Fair Credit Reporting Act ( FCRA ), Disclosures to consumers [ 15 U.S.C. 1681g ] ; Section 610 ( a ) ( 1 ) [ 1681h ], and 611.
CREDITOR CONTACT INFORMATION : DEPT OF ED / NELNET XXXX XXXX XXXX XXXX, NE XXXX ( XXXX ) XXXX ACCOUNT # XXXX ACCOUNT # XXXX ACCOUNT # XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
I am posting this dispute through the Consumer Financial Protection Bureau, the governing body of the Fair Credit Reporting Act and the Fair Debt Collection Practices Act. Please respond to this dispute within 30-days as mandated within federal guidelines.
Sincerely, XXXX XXXX
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| 03/29/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Nelnet has been reporting to my consumer report without disclosing to me that I have option to opt out of. I currently requested for them cease and desist. I told the company not to contact me on all mediums. In addition, I have been requesting NelnetXXXXDept of Edu XXXX to remove these accounts from my consumer report, their response to me is '' by law they have to report it. '' I am requesting for Nelnet/ department of education to show me LAW where they HAVE to report. According to 15 USC 6802 ( b ) ( 1 ) ( A ) ( B ) ( C ) ( b ) Opt out ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option.
Nelnet was suppose to disclose this information with me giving me the opportunity as a private Consumer to publicize my information to a non-affiliated third party like the CONSUMER REPORTING AGENCY ( XXXX, XXXX, and XXXX ) I was never disclosed this information.
According to ( A ) I was never given anything in writing or electronic about the disclosure.
According to ( B ) I was not given an opportunity to decided whether I wanted these accounts to be publicized to a third party like the Consumer reporting agencies.
According ( C ) I was never informed by NELNET/DEPT OF EDU that XXXX had the opportunity to exercise my CONSUMER RIGHTS to opt out.
I am demanding that you remove these accounts immediately from my Consumer report, I also have a right to privacy. I will exercise my rights if this is not removed from my reports.
I addition, according to 15 USC 1681a. ( 2 ) ( b ) ( 2 ) Exclusions.Except as provided in paragraph ( XXXX ), the term consumer report does not include ( B ) any authorization or approval of a specific extension of credit directly or indirectly by the issuer of a credit card or similar device ; During this transaction my social security Card and ID was requested for this extension of a credit transaction. There was an approval given with no discrepancies of using these cards also know as a " CREDIT CARD '' as pursuant to 15 USC 1602. ( L ) ( l ) The term credit card means any card, plate, coupon book or other credit device existing for the purpose of obtaining money, property, labor, or services on credit.
My social was used for an approval so I have every right to exclude this from my report.
Clearly you are in violation according to the Federal Consumer Laws that protects me. you need to remove immediately. If this is not taken into consideration, then this will be an act of willfully not complying to the laws written by CONGRESS. THERE IS NOTHING TO INVESTIGATE BECAUSE YOU GUYS USE THAT STALL TACTIC ALL THE TIME, THAT I AM FULLY AWARE OF.
REMEMBER THAT CREDIT INFORMATION WITH MY ACCOUNT NUMBER ADDRESS AND ALL DETAILS ARE NOT PUBLIC
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| 01/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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i already wrote this it timed out and didnt save my complaint. i had to hit send like 4 different times i was active when it timed me out. same thing with student loan.I did school closure as directed by servicer. denied. then made complaints for early timing out i had a rep do it with me 4 times when u get to uploading proof and what you want for the mistakes it wont accept just freezes. so we waited then it timed out and wouldnt let me retrieve it even though i hit save every time. i just recieved an email basically saying my entrys are in correct and timeline and info and submissions. i was told by every serbmvicer that listened to my issues that i should get it dismissed and file grievances. and those ssme ppl wont help me. ive been out of school for XXXX. the first time i ever even seen my loan info was XXXX XXXX theres proof. i was on an approved absence witing to take a certification thst was deemed out of date the day of test time. we were told by dean we could retake it. its only given once a year. my program was suppossed to end in XXXX XXXX and then i was going to take the second degree and teach adjunctly after that. that was the plan from the beginning. they made us do a fake graduation XX/XX/2016 i was told by financial aide to take a break and i had a job/internship waiting and new semester was in XXXX i assumed that was an approved absence and i was enrolled for XXXXXXXX XXXX XXXX arently i wasnt. i was approved for XXXX w/ XXXX grants XXXX. i shared this info and XXXX said it was wrong. XXXX aide guy got married went on honeymoon and i never seen him agsin. i got all my classes checked off to graduate but still neede my certification and never did a walk out plan to start payments. whichbwouldnt have been necessary since if i was enrolled. i never unenrolled or got loan info. i realized this in XXXX of XXXX i was told sorry and that i could take classes adjunctly and could still adjunct teach once I had XXXX yrs of field work. which i did already. so i would assisst teachers and mentor new students. while working. all in my field of study then school closed. i never got diploma or certification after school closed the entire city discredited the school so using it on resume has hurt me instead of helped. i was promised XXXX perks a job and full access to the only XXXX XXXX recording studio for life. and it closed i have nothing but a debt to show for it. my degree doesnt even come up on job searches i told them that and they called it something else. audio technician. thats a guy who fixes radios. im an audio engineer music producer XXXX busines graduate. the difference is about XXXX a yr. and this is my loan servicer and XXXX teaming up on me. Nel net/ XXXX XXXX XXXX are all parties involved They have stripped me of my degree my time my career my credit score and have stopped my pursuut of happiness and have left me destitute begging for forgiveness when its them who should beg me for mercy. my life. its ruined my life. my hopes my dreams and ive talked to them. no one cares they are forgiving everybodies loan it seems but mine. instead they make me fight when the evidence is clear. any way u slice it i deserve dismissal. from financial aide and intake fraud to shady tactics and loss of accredidations to closing with no warning.
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| 04/01/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
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XX/XX/XXXX Hello, I enrolled at XXXX for the Fall XXXX semester. I withdrew properly and timely with the help of the VA Coordinator, XXXX XXXX. She confirmed verbally and via email my submission was received and she would take care of it from point forward.
Months later I received an email from Nelnet, the schools tuition collection company, saying I owed tuition. XXXX had set up a payment plan for me. When you enroll at XXXX the VA coordinator sets you in front of a computer and tells you what to click, and you do it. However, I did not need, nor did I ask for tuition help. I stated I could pay it myself and expressed this to XXXX XXXX.
Upon receipt of the bill from Nelnet, I emailed Ms. XXXX and attached the tuition statement. I had to do this three times before I had a response. Ms. XXXX in turn forwarded it to Ms. XXXX. Ms. XXXX has done nothing to help me from that point forward. I received an email from a Ms. XXXX. It was barely a full sentence : " this did not come from XXXX ''.
Nelnet finally explained XXXX took the tuition money and has not returned it to them, even though I had withdrawn properly.
The only thing that would have stopped the timeliness of my withdrawal is if the school and/or Ms. XXXX failed to do their part.
XXXX took the tuition money AFTER I had withdrawn.
XXXX has NEVER told me they have the money.
If Nelnet had not told me XXXX received the money I never would have found out.
XXXX XXXX emailed that I do not owe XXXX any money. That's true, but very misleading. XXXX was paid directly by Nelnet, in my name. Nelnet only sees my name as the recipient of the tuition. However, XXXX refuses to pay that money back to Nelnet. XXXX XXXX purposely mislead me, she purposely lied to me. XXXX XXXX and XXXX XXXX have done the same thing.
XXXX owes that money to Nelnet.
However, they are keeping it knowing full well I was not in school, knowing I withdrew in time and knowing I am being billed and harassed by Nelnet.
This is fraud.
No one at the school would respond to any of my calls or emails for months. I had to get aggressive and make a pest of myself. XXXX, after ignoring me for months, after I had to go to the ombudsman ( which did no good ), are calling me " disrespectful ''. Where was the respect for me, where was their help, where was their honesty? I have little respect for anyone who is knowingly committing fraud against me.
XXXX did not think I would find out they took, and are keeping, the money from Nelnet!
Nelnet wants their money and they will put this debt into collection soon. The debt was taken out in my name by XXXX. I was not in school, I did not use the money. I withdrew in time. XXXX should never have taken the money, or having taken it, they should have returned it.
According to Nelnet, the proper sequence would be that XXXX pay the tuition money to me and I in turn pay Nelnet. XXXX is fraudulently keeping that money.
I have tried to get the help of the ombudsmans office : XXXX XXXX by emailing her directly and emailing : ChancellorXXXX to no avail.
After submitting this I will be reaching out to the Attorney General of Florida.
I do not owe this money. I will not pay this money and I will take XXXX to court.
XXXX XXXX, XXXX XXXX, XXXX XXXX all know XXXX has committed fraud.
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| 06/15/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/23, I called Nelnet to request refund ( XXXX ) of all monies paid during COVID forbearance based on the following documented information provided on Nelnet 's website : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
I was requesting refund because I had lost my employment and was in financial hardship. They informed me it would take 60-80 business days for the refund to be received.
Following that time I requested consolidation of my loans on XX/XX/23, which was set to take 4-6 weeks to be completed. The loan was requested to be consolidated but still to remain with Nelnet. At no point was I informed in writing or verbally that a consolidation would impact my ability to receive a refund.
I received a call on XX/XX/23 from Nelnet stating that my refund was denied because my loans were consolidated.
I called back on XX/XX/23 to ask to speak with and representative and then a Nelnet solution 's supervisor to understand why it was denied because I made the request prior to the consolidation request. I was told first, it was because of both a Nelnet and Dept of Educations policy that refunds were not allowed to be issued after loan consolidation.
I asked to be provided this policy in writing, on their website or as a clause in the COVID forbearance refund information. I was informed that this was not a policy that was in writing it was just something they " chose '' to do. I asked how was I as a consumer able to know about the policy beforehand if it is not available to me in writing, I was provided with a response of " I am not sure. '' When I asked additional questions, both the initial representative and the solutions supervisor informed me that both Nelnet and Depart of Education denied the request, I was told this multiple times. When I asked for the date in which the request was sent to the Department of Education the Solutions supervisor then informed me it was actually never sent to the Dept of Education. I then asked why did the both representatives provide false information and said the Dept of Education denied the request, in which no answer or explanation was provided.
When I asked to escalate the issue the individual told me she had the final say in " all of Nelnet '' and their was no supervisor above her.
In summary, Nelnet has continued to have deceptive practices. They first ensured the consolidation request was completed quickly so that they would not have to issue the refund. Second, both representatives of Nelnet provided false information to me as a consumer stating that the Dept of Education denied the request when in fact Nelnet never sent it to the and only denied it within their department based on a policy that is located nowhere in writing or where I as a borrower could have had access to.
Additionally, the emotional distress and turmoil I have had to experience from being provided false information has left me is extreme distress in addition to now have loans with a servicer that actively attempts defraud consumers. To owe over XXXX in loans to a loan servicer that actively lies to borrowers and also does not place policies in writing is beyond polarizing. Especially while working with federal funded programs.
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| 11/25/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My daughter has a private student loan with XXXX XXXX XXXX. I am the cosigner and we elected the monthly interest only payment plan while she is still attending school. In XX/XX/2020 when my daughter was sent home from school due to Covid-19 she was unable to work. We decided to file for the Covid-19 deferment of her student loan payments for 3 months. In XX/XX/2020 we began receiving correspondence from XXXX XXXX about her deferment period being up on XX/XX/2020 and her loans would go back into repayment. The repayment details reflected an amount that was not just interest only, it also reflected a repayment amount as if she was in total loan repayment status. When I contacted Firstmark ( the company that serves the XXXX XXXX loan ) about this error I was told that this is " new '' and that they were trying to figure things out and asked if I could be patient. I was assured that in XXXX, we would begin a repayment amount that reflected interest only. I was understanding and agreed to be patient while they worked out the kinks. In XX/XX/2020 we received our first repayment bill due in XXXX. It was a very high amount and did not reflect the interest only. I called to have this corrected and paid the interest only that was owed. I was assured that this was being worked on and would be resolved by the next billing statement. In XX/XX/2020, again the bill was wrong and did not reflect the correct amount. I requested to speak to a supervisor. After going back and forth, the supervisor was able to see the error and adjusted my account. I was again assured that this issues would be corrected as they submitted an expedited request. This cycle of receiving incorrect bill repeated monthly and still continues today. I have been reassured on numerous occasitions that the issue would be corrected and expedited. I have been told that I can not speak to anyone above a supervisor, I have also been told that supervisors have not done their jobs by other supervisors. I was assured that we would not be sent to collections. In XXXX XXXX, my daughter received her first call from XXXX XXXX collections department. After she received this call, I contacted XXXX who indicated that no one called her as they had no record of her account being delinquent. This meant that the issue had been resolved and there was nothing they could do to assist me, On XX/XX/2020 my daughter received her second collections call from XXXX. This call resulted in them making her repeat a promisary statement about repaying her delinquent funds to Firstmark. My daughter was 200 miles away at school and has severe XXXX. Due to this, I contacted Firstmark again, and was told that they were fixing my account, however, there was nothing they could do to stop the calls and that we needed to deal with it. As of today, I am receiving bills with incorrect repayment amounts, as well as late charges for funds that we are not late on. In fact, we have not missed any payments, other than the 3 payments while the loan was in Covid 19 deferment. I was informed that this would be added to the end of her loan repayment schedule, which would extend her loan by 3 monthly payments to equal the 3 monthly payments that were deferred. This experience has affected both my daughters and my own mental health.
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| 07/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Older American |
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Ironically, the reason I am contacting the CFPB today is regarding the EXACT SAME joint consolidation loan ( JCL ) we've have trouble with from the beginning, and contacted you about almost 10 years ago. The loan has been entirely mismanaged from its origination -- and we have missed out on every ounce of possible help since it was first made out -- two months AFTER Congress deemed JCLs no longer legal.
Financial violence is the way I'd describe this loan, and the impact its had on our lives and livelihood ; the usurious terms and punishing treatment is too much to even think about. Suffice to say that we have paid approximately $ XXXX on this loan that originated at $ XXXX in XXXX ( not including the payments we made on the loans within the consolidation between XXXX. ) The balance is now $ XXXX. It is out-of-control -- and always has been. I have been in XXXX XXXX since XXXX -- with the exception of one year working for a private company, and 2 years at a XXXX XXXX " part-time '', 32 hours/week. ( Unfortunately, PSLF requires one to work full-time or a minimum of 30 hours/week -- whichever is greater -- so I lose those years. The university never included our " lunch hour '' as paid time, either. XXXX XXXX is simply burying us in every way they know how. ) I have XXXX years in XXXX XXXX, depending on how the servicer will count my time in repayment, and would like to separate and consolidate with my XXXX XXXX my portion of our JCL. Congress PASSED the LAW to separate last XXXX XXXX XXXX There is still no mechanism -- and my current servicer, Nelnet, will not agree to put the loan into forbearance. The reps I have spoken to insist I need to utilize a " regular '' forbearance, where the interest will capitalize the loan to even larger, out-of-sight balances, or I must pay. The Department of Ed insists they have asked servicers to pause/apply administrative forbearances while a system to separate these loans is worked out -- but my Nelnet servicer reps have never heard of such a thing. They will NOT put our loan into a non-interest-accruing status. PLEASE -- I want to qualify for PSLF -- if not now, soon. We would consider paying off, via a home equity loan, my husband 's portion of the loan immediately, to keep it from growing out-of-control over the next year -- or whenever Department of Ed gets its act together. We are being punished financially on SO MANY FRONTS!!!! Please -- separate these NOW or FREEZE THEM as-is -- or cancel them altogether. They are a crazy mix of loans anyway -- loans that should NEVER have been made out, let alone combined. We were poor when we had to borrow these loans for our XXXX kids, then, and are poorer now, at XXXX and XXXX years of age. We can't even think about any sort of retirement or cutting back hours to part-time -- and our grind is wearing us down. We can't even PLAN our life out over the foreseeable future -- we don't know WHAT the government/servicers ' plan is! We are in limbo -- and have been for years -- while we wait for the Department of Ed 's action.
WHERE is congress when we need it? WHY are we paying our servicer when all they do is suck as much money from us as possible, offer NO service, and raise our balance monthly? SEPARATE NOW/FOREBEAR W/O INTEREST/CANCEL. Just do something.
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| 04/16/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
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Web |
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As every other american in this country who on a daily basis chases the American Dream, I went to a four-year university. After being promised all the financial aid in the world, unfortunately, I was forced to apply for all types of loans, especially private loans. After graduating and obtaining a XXXX in XXXX, One lender, Nelnet Educational Student Loans ( Private lender ) has been difficult to deal with for the past 10 years. For this 10-year period, this lender has reported the same account negatively on my credit report every month consistently. The first loan I took out with them was back in XX/XX/XXXX and since then, they have harrassed me, threatened me with all types of " legal activity '' and " wage garnishments '' and even some racial profiling in some instances with comments like " you people take out these loans and then complain about it later when you are stuck paying for it '' in order to claim the payment for the {$26.00}, xxx that is owed to them.
Since graduating in XX/XX/XXXX, I have been through hard times which caused me to be in-consistent with paying back my debt. That being said, I have been dealing with several lenders which have in most cases accepted " settlement offers '' to close out the accounts. Nelnet on the other hand, has been calling me 40 times a day trying to collect payment.
For the past two years, I have been more responsible than ever with getting my loans on track and paid accordingly in order to clean up my credit history and start on a clean slate.
10 years later, Nelnet refuses to take any type of monthly payment that is not past {$600.00} a month ( which I can not afford to pay ). On top of the fact that since this account was initiated, the balance has never gone down. Is it even legal for Nelnet to report on to the main credit bureau after 10 years? Additionally, the interest rates on these loans is astronomical! I would be paying these loans off until I am 94 years old.
This past week, I called Nelnet to ask for a settlement offer so I can stop all the calls, mail and annoying remarks on my credit report every XX/XX/XXXX. Unlike XXXX who I gladly worked out incredible settlements with, Nelnet does not initiate a settlement. Basically what they do is find out what the desperate consumer is willing to pay so then they counter offer that number with a 50-60 % increase so in the long run, the consumer sticks the nail in their own coffin. When speaking directly to management at Nelnet, they often say " we are a private lenders therefore abide by own rules - we are not XXXX or any of those guys '' etc.
All I want is to settle my accounts being that I can not afford to pay them in full, clean my credit and live a healthy life with the little that I make/have.
The interesting part of all this is that Nelnet has their own in-house collection company which also abides by their own rules. First Mark Services is the collection agency that calls, emails, harasses and preys on people like me.
I guess this is how they add to the {$1.00} Trillion dollar student loan debt pot. I am not sure who enforces these private lending companies but they need to get investigated. Thousands of dollars and people are going through this issue daily, monthly, yearly and even more sadly, decades.
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| 10/24/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX a notification appeared on my home page of the Nelnet site. It stated that Nelnet had completed the review of my Teacher Loan Forgiveness application I submitted on XX/XX/XXXX. The notice stated to look for further communication from Nelnet. I am signed up to have my statements and correspondence sent to me electronically. When over XXXX days had passed and I had not received any electronic communications I called Nelnet on XX/XX/XXXX.
The first advisor I spoke to told me that my application submitted on XX/XX/XXXX had been rejected. I the dates on my application were too old and I needed to submit a new application with updated signatures. The application signatures were dated from XX/XX/XXXX thru XX/XX/XXXX. I told this advisor that the reason for the delay was Nelnet failed to process my application for over XXXX months ( XXXX XX/XX/XXXX ). I asked to speak with a supervisor. The supervisor told me my application was rejected because, since I taught at two schools to make up the five consecutive years of teaching, I needed to submit two complete Teacher Loan Forgiveness applications. One application for each school I taught at to make up my five continuous years of service. I pointed out to the supervisor that in section 7 of the Teacher Loan Forgiveness Application the instructions state to If you need to list multiple schools/ESAs or need more than one CAO 's certification, the information required in Section 5 may be provided on a separate piece of paper and submitted with your completed form. I duplicated page two of the application and had a CAO, school principal, complete the section. I then submitted all three pages to Nelnet. The original CAO certification and the CAO certification I copied and had filled out certify I have five consecutive years of teaching, thus meeting the Teacher Loan Forgiveness requirement.
I then asked to speak with a manager. Teacher Loan Forgiveness applications were submitted to Nelnet on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. In speaking with the manager I was told a different story that the application was rejected since the application expired on XX/XX/XXXX. I have submitted this application to Nelnet a total of three times. Why was this issue not raised to me on the initial submission. Nelnet appears to reject the application based upon the first issue they discover and not evaluate the entire application.
My issues with Nelnet are the following : 1 ) I received a apology from Nelnet in the six month delay in processing my application. To receive an apology for not processing an application is not acceptable to me. I suggested in my original complaint that my application should receive special handling. 2 ) I continue to receive bad information from Nelnet advisors and supervisors. I can not depend on any information I receive from Nelnet over the phone. 3 ) Why did I not receive electronic communication from Nelnet after a notice of that the review of my application had been completed. 4 ) In reviewing a Teacher Loan Forgiveness application Nelnet should review review the entire two pages of the application. They should raise all issues with the submitter, so the likely-hood of the next submission will be able to be submitted to the Department of Education XXXX
|
| 03/05/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Hi Financial Protection Department, My name is XXXX XXXX I am a recent graduate from XXXX from the XXXX XXXX XXXX at XXXX but started XXXX XXXX school at XXXX XXXX University in XXXX, XXXX shortly after graduation in XXXX XXXX.When I was in my XXXX I took some subsidized Loans and one small unsubsidized loan at XXXX XXXX and a Perkins Loan from the XXXX XXXX XXXX at XXXX. After graduation I choose a payment plan after Great Lakes Borrower Services sent a letter stating they were the company taking care of the services. Plus I also received a letter from the XXXX XXXX XXXX Perkin Loans that I will need to start paying the loan after my forbearance period. After I enter XXXX school in XX/XX/XXXX I quickly ask my academic advisor to give me an enrollment official letter to get a deferment approved with Great Lakes Borrower, I did fill out the form my academic advisor sent the letter with an attachment enrollment form. Weeks later I find out that it was not approved because it was missing if I was a XXXX XXXX. She places this in the next letter she sent. Yet, at this time I find out again that it's been denied due to not having my expected graduation. My academic advisor fixed this in the next letter she sent and email. And again this time because my academic advisor forgot to place the enrollment starting date. After this it gets approved in XX/XX/XXXX that I been approved for deferment request and that the records I sent indicated that I was in school from XX/XX/XXXX and expected graduation is XX/XX/XXXX, and that I did not had to make payments until after graduation and my forbearance period. I did not worry about anymore until I get a notification in XX/XX/XXXX that my payment was due XX/XX/XXXX. I sent Great Lakes Borrower services an angry letter stating that this is a mistake and even attached a screenshot of their email they sent me of the approval of the deferment request. I got replied that it was no mistake that they contact my school and that they told them I was never enrolled and said that if I think this an error fill out the deferment request one more time. I did and even asked my advisor if someone in the academic or records department was ask of my enrollment status they say this was not possible due to privacy compliance. I forward this email to them and have recieved a replied stating that the letter had been signed more tha 60 days ago and they need a new letter with a signiture no more than 60 days, dimissing my other inquiries about if they really ask my current school for my enrollment states. I have several points to complain and reply. First, why are they lying or deceiving me in not approving my in-school deferment request? I think they are lying and want to take advantage of this time I have not been able according to them that I am a 'XXXX XXXX XXXX ' but I did several times in XXXX but when I call them in the phone they pretend that this never happens. Second, I feel this is predatory behavior everytime I call them on the phone they threaten me to go tell the credit bureau and will affect my credit if I don't pay anything in the meantime I dont get this fix.I place all the forms and emails to attachments in this email, I hope you as government agency can help stop this predatory behavior.
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| 10/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Hello, Upon the restart of student loan payments I provided my required amount and a bit of excess to address loan principal on XXXX XX/XX/ 2023. The excess was incorrectly allocated - seemingly haphazardly across the remaining loans rather than to the loan with the highest interest rate. Applying the payment to the loan with the highest interest rate would result in the minimum possible payment over time for me. NelNet has refused to justify their allocation of my payment. Further, they have not responded to my email or calls. They are clearly trying to manipulate my payments to increase my overall payment and loan duration.
Further, the following issues are clear : ( 1 ) Significant issues with Auto-debt with amounts and due dates. I had a incorrect amount due ( of course it was significantly higher than my payment plan ) and XXXX auto-debt date ( XXXX was when bills are due ). Nelnet also did not seek consent once my loans were transferred from Greater Lakes or before the freeze was lifted to proceed with auto-debt. I cancelled this feature because I do not trust them based on the horror stories on here and due I previously stated. One person had like {$1500.00} taken out and another had the same amount deducted 3 times! Once I cancelled the Auto-debit, the amount and due date adjusted to have a forbearance applied. I wonder if those issues with auto-debit are deliberate to make sure borrower doesn't take advantage of the 0.25 % reduction in interest.
( 2 ) Inability to process applications correctly or provide resolutions for errors caused by Nelnet. Processed my application wrong twice. Was placed in PAYE instead of SAVE despite. They prioritized forgiveness over total cost of the loan ( Grad loans ). Then directed to file another application, which was rejected as a duplicate.
( 3 ) Excessive processing times beyond what would be expected even with high demand. My third application was over the phone application and has been processing for over 50 DAYS OR ABOUT 35 BUSINESS DAYS. Every time I call, they move the average processing time to whatever I have been waiting and state to call back next week.
( 4 ) Nelnet wait times embody poor business practices. Not only do borrowers have to be on hold for hours ; Per call is about a 2+ hour wait even if you call when they open. The customer service is not clear on internal procedures or review times. It is not clear about the processing queue or how long it will take to process an application that should take less then 5 minutes to do.
( 5 ) Using what appears to be delay tactics or have useless resolution methods. Recently, I was allowed ( which is hard to get ) to speak to a supervisor who put in a request for processing/review. This request makes sure the application is reviewed within 10 business days. I am approaching that date and do not believe anything will result in fixing my situation with enrolling in the SAVE plan.
( 6 ) Changing dates for when applications is received. The dashboard has changed my receiving date around 3 TIMES and was not accurate in the first place.
( 7 ) Nelnet doesn't even follow their own policies. Borrowers are suppose to get emails every 10 days about the application status. It was about 30 days between the status emails.
|
| 01/06/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
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|
Web |
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I took a loan out around XXXX for XXXX college in XXXX Ca. I was told by the counselor, the dean and multiple people at the college that my credits earned and my Associate education would be accredited and transferable to any major college. I went through the 2 year program and graduated with honors as a network administrator. Unfortunately my lack of real education did not provide me the skills or knowledge to get a job in my studied field. I decided in order to continue in the field I would need to get a degree from a traditional college. However when I looked into enrollment I was informed that XXXX was not accredited and therefore none of my credits would be transferable. Basically making my education irrelevant. This coupled with the fact that I had no more skills to enter the technology field than before I graduated and indebted myself to over {$20000.00} in student loans. Force me to work remedial jobs and defer my student loan. Over the years I have made arrangements to repay the loan to the best of my ability. However to date I have repaid over {$10000.00} and still owe more than what I originally borrowed. I believe the most current demand from Nelnet is for over {$22000.00}. So my complaint is one the student loan was made based on lies and misleading individuals within the XXXX school. I understand that Nelnet did n't lie about that but the loan should have not been provided based on the knowledge that the school I was attending was in essence a fraud. The school has since been shut down from my understanding for exactly the reasons I described. In addition Nelnet is charging me a higher interest rate than the current mortgage industry and with penalties and whatever else they charge there is no way I can ever get out from under the loan. From XXXX I paid faithfully over {$200.00} a month and never saw my principle balance decrease at all. I now have XXXX children and a XXXX on the way. I need this loan to be reconsidered and either adjusted to account for the payments I have made or forgiven altogether. This school was a complete scam and Nelnet is culpable for letting kids take out loans for something that will never benefit them in there ability to earn the income necessary to repay the loan. The only relief Nelnet offers is to make small interest payments. Again never providing true relief. What good is it for me to take food off the table and pay {$200.00} a month to watch my loan go up. Now that I have stopped paying I am getting phones 2-3 per day from Nelnet or random companies that either are calling on behalf of Nelnet or somehow know I am in default and are trying to get my loan current one particular company that calls me at least 10 times a week from all kinds of different numbers is XXXX. In addition I have received threating emails that they will garnish my wages and take my tax returns as a result of my default. I can not afford for either to happen. Another big deal for me, my family and my future is the negative result they have caused on my credit report. I have XXXX loans I believe that all have passed due payments and have lowered my XXXX by like XXXX points over the last 6 months. CFPB I need you to assist me. This is theft its in most basic sense. I look forward to your response.
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| 10/06/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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Nelnet is reporting to the credit reporting agencies that accounts ( XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX ) have late payments. However, they are all associated with proven student loan repayment fraud against me during XXXX and XXXX. I was not late, I was being frauded. This student loan fraud case was prosecuted with the United States Attorneys Office, XXXX California District Number : Case Number XXXX. Again, I was not late, I was being frauded by XXXX which was a fraudulent student loan debt relief scheme found guilty of defrauding me in the court of law. Docket Number:XXXXXXXX.
Nelnet acknowledged In CFPB complaint number XXXX ( see attached ), that " There are companies looking to profit from student loan borrowers who are unaware their loan servicer can assist with loan management at no cost. Many debt relief or document preparation companies solicit borrowers by offering assistance in applying for repayment, consolidation, or loan forgiveness options in exchange for a fee. We understand the FTC has investigated XXXX, and found fraudulent activity within their organization ''.
Neltnet in complicit in these violations with a class action lawsuit against Nelnet showing Nelnet violated many federal regulations which exacerbated the problem.
Most prominent are : - Failure to maintain the borrowers scheduled monthly payment amount and recertify applications timely.
- Provided unclear information about how to re-enroll in income-driven repayment plans.
- Failure to process IDR Plan applications timely.
- Adding interest to principal and thereby increasing the principal owed, driving the interest cost upward contrary to prohibitions against adding interest to the principal balance ( a process called capitalization of interest ).
- Failure to process applications promptly.
Ultimately, due to the failures of Nelnet described in the class action lawsuit. I, the borrower, was unaware that Nelnet, the servicer, could assist with loan management at no cost, because Nelnet never provided clear information about how to enroll in income-driven repayment plans, which left me, the borrow, to be preyed upon by fraudulent student debt schemes Furthermore, Nelnet 's reporting data is questionable and needs to be fixed in it's entirety. Nelnet acknowledged In CFPB complaint number XXXX ( see attached ), that they made in errors in reporting my accounts to the credit reporting agencies when they discovered they erroneously furnished data reflecting my loans ( XXXX, XXXX, XXXX and XXXX ) as 120 days past due in XX/XX/XXXX, in addition to these accounts. Nelnet needs to fix the remaining accounts being reported as late.
Further proof of Nelnet 's inaccuracies were identified in XXXX of XXXX. During COVID forbearance I found that my Nelnet balance increased despite {$83.00} a month being paid through my jobs loan repayment service. How can this be? How during COVID forbearance, and payments still being received By Nelnet, can my balance increase? On XX/XX/XXXX I called Nelnet about discrepancies in the principle balance between XX/XX/XXXX and XX/XX/XXXX. It went up from {$71000.00} to {$72000.00}. During this telephone conversation, Nelnet admitted that they made mistake and applied {$36.00} to my principle balance.
|
| 09/29/2023 |
Yes |
- Debt or credit management
- Debt settlement
|
- Didn't provide services promised
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Web |
|
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Subject : Dispute and Resolution Request Account Closure and 1099-C Form Issue with NELNET Inc To Whom It May Concern, I am writing to formally file a dispute and resolution request with regard to a persistent issue I have been facing with NELNET Inc . Despite my repeated efforts to address this matter, I have encountered significant difficulties, including extended wait times and a lack of access to a representative through NELNET Inc 's call center.
The 20 Day Rescission Notice for Response Starts at this Moment.
Account Information : Account Holder Name : XXXX XXXX Account Number : Account Number : NELNET XXXX Date of 1099-C Form : XX/XX/2023 The core of this dispute revolves around a 1099-C Form that I have received for the cancellation of debt associated with the aforementioned account. NELNET Inc has identified itself as the loan servicer for this account. However, despite the issuance of the 1099-C Form, the outstanding balance on the account has not been reflected as zeroed out. I believe that NELNET Inc has not made a good faith effort to display the zeroed-out balance, even though the debt has been discharged.
Furthermore, my attempts to contact NELNET Inc through their call center have been consistently unsuccessful. I have been placed on hold for periods exceeding two hours without ever reaching an advisor or representative who can assist me with resolving this matter. This prolonged delay and inability to access customer service represent a failure on NELNET Inc 's part to address my inquiries in a timely and efficient manner.
Enclosed with this complaint is a photocopy of the 1099-C Form for your reference. It clearly demonstrates that NELNET Inc has acknowledged the cancellation of debt associated with the account in question. Therefore, I kindly request that the CFPB intervene and facilitate the following resolution : 1. Prompt Display of Zeroed-Out Balance : NELNET Inc must promptly display a zeroed-out balance for the account in question on all relevant account statements and communication materials. This action should reflect the debt 's discharge in good faith, as indicated on the 1099-C Form.
2. Cease Harassment : NELNET Inc should cease all forms of harassment, including phone calls, letters, or any other communication aimed at collecting the previously discharged debt.
3. Confirmation of Zero Balance : NELNET Inc must provide written confirmation of the zero balance within 30 days of receiving this dispute and resolution request. This confirmation should clearly state that the debt has been discharged and that no further collection efforts will be made.
I firmly believe that this dispute and resolution request will lead to a fair and expeditious resolution of this matter. I kindly request that the CFPB investigate this issue and ensure that NELNET Inc complies with the applicable regulations and guidelines governing debt cancellation and consumer protection.
Please acknowledge receipt of this complaint and keep me informed of any actions taken to address this matter. I can be reached at XXXX for any further information or clarification required.
Thank you for your attention to this matter, and I look forward to a swift and satisfactory resolution.
Sincerely, XXXX XXXX
|
| 11/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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A response from the FDIC About the presentment.
Re : Nelnet Bank Dear XXXX XXXX : Thank you for your correspondence. We have completed our review of your concerns involving Nelnet Bank XXXX Bank ). You indicated that you were a student at XXXX XXXX where the XXXX identified evidence of widespread fraud involving the use of illegal and deceptive tactics to persuade students to borrower money. You noted that there was no contract or signature in place for the debt and, as a result, you wanted your debt discharged and it cleared from your credit report.
We reviewed your correspondence, the Bank 's response, and the applicable federal consumer protection laws enforced by the FDIC. The FDIC is the primary federal banking regulator for this bank.
In a letter to our office dated XX/XX/2022, the Bank stated that it searched its records and confirmed that you are not a Nelnet Bank customer. However, on your behalf, the Bank forwarded your complaint to its parent company, Nelnet , Inc., who will be responsible for researching and responding to your complaint. Nelnet , Inc., is federally regulated by the Consumer Financial Protection Bureau ( CFPB ). If you have additional concerns after receiving the response from Nelnet , Inc., please contact the CFPB ( XXXX ) XXXX, or online at consumerfinance.gov/complaint/.
We seek to assist you by facilitating communication, by reviewing a bank 's compliance with applicable laws and by providing you with information on your rights under federal consumer protection laws.
In order to protect potentially sensitive consumer, account, and examination-related information, we do not share specific details of our review. Complaint investigations are generally covered under Part 309 ( Disclosure of Information ) of the FDIC Rules and Regulations, which prohibits the disclosure of examination-related information outside the FDIC, including bank-provided supporting documents.
Please know reviews of correspondence such as yours are a vital component of the FDICs bank supervisory process, and we take great care into thoroughly reviewing concerns regarding the products and services offered by FDIC-supervised banks. In addition to individually reviewing complaints for regulatory compliance, this office shares correspondence with FDIC examination staff for review prior to our next regularly scheduled examination of the Bank. This helps the FDIC tailor its examinations to focus on areas of concern, as well as assists us in providing feedback to banks on practices and policies.
If you have any questions about this matter, please dont hesitate to contact the FDIC 's XXXX XXXX XXXX XXXX XXXX ( XXXX ), and press option 2. You can also review the FDICs Consumer News for additional information and resources about common banking questions and topics at https : //www.fdic.gov/resources/consumers/consumer-news/index.html.
Thank you for taking the time to share your concerns with the FDIC. If you are a registered user of the FDIC 's Information and Support Center portal, a copy of this response has also been made available to you through your portal account.
Sincerely, Consumer Response XXXX XXXX XXXX for Consumer and Depositor Assistance cc : Nelnet Bank XXXX XXXX XXXX XXXX XXXX
|
| 06/20/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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I am a XXXX XXXX that has worked 11 years in XXXX in the XXXX XXXX XXXX. My student loan journey is not an uncommon one. Upon graduating in XX/XX/XXXX, I was not told about the Public Service Loan Forgiveness ( PSLF ) program or anything of the sort. Not by my school XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX, CA ) during student loan exit counseling or by any one of my several servicers at the time ( XXXX, Nelnet, Great Lakes, etc. ).
After my 6 month new grad deferment I started repaying my loans in XX/XX/XXXX. In XX/XX/XXXX, I was told by a former classmate of mine about the PSLF program and immediately requested more info and had to do my own research about it as my servicers were not very helpful at this time. To my surprise, despite receiving government loans for XXXX XXXX, some of my loans did not qualify for the program and that I would need to forfeit 12 months of payments in order to consolidate my FFEL loans to a Direct Loan despite working full time for a qualifying employer under the correct income based repayment ( IBR ) plan at that time.
Fast forward 10+ years and I have been lucky enough to help thousands of patients in the public sector through many different issues including helping well over 400+ COVID patients in the last year regain their strength, mobility and quality of life. The lessons I have learned and the relationships that I have gained working in the XXXX XXXX XXXX have been invaluable for my personal and professional growth. I only have 9.5 months left until I can apply for PSLF forgiveness at this time. If that year of FFEL payments would be counted I would have been done by now. Sadly I am not alone. Many others are in much worse shape than I am due to vast malfeasance and misinformation not only by the Education Department ( ED ) but many student loan servicers and schools.
PSLF reform needs to happen. That is obvious. A quick internet search can find hundreds of similar stories of the predatory student loan system that has continued to only get worse. The ED and schools need to be giving students ALL the options regarding repayment and forgiveness towards their student loans. I have heard that a 90 day audit of the PSLF program is potentially happening before the currently scheduled payment restart date of XX/XX/XXXX. I am asking not only for a deep dive into current practices but to strongly consider counting the FFEL and any other loans for those that have worked 10 years in the public sector towards PSLF whether it be through the Temporary Expanded Public Service Loan Forgiveness ( TEPSLF ) or otherwise. We have upheld our end of the agreement by working 10 years in the public sector now it is the governments turn to uphold their end and offer forgiveness.
Thousands of employees that have diligently served in the public sector from teachers to healthcare workers to military and every other public job out there across this great country would greatly appreciate it. I do not expect my story to change much with the current student loan landscape that we are navigating but I hope this letter sparks conversation and positive change if not for myself then for the many borrowers that are coming after me.
Thank you for your time and consideration, XXXX XXXX
|
| 04/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
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Web |
|
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Nelnet reported on my credit report 90 days past due on XX/XX/XXXX causing a major drop on my credit score.
The Biden administration had paused student loan payments through XX/XX/XXXX which was extended until XX/XX/XXXX.
XX/XX/XXXX, the White House announced an additional extension through XX/XX/XXXX which has now been extended through XX/XX/XXXX.
However, per Nelnets reporting, my student loan payment was to resume with due date XX/XX/XXXX.
I received a notice from Nelnet, via email, stating my account was 60 days past due XX/XX/XXXX in which I submitted an application through the Dept of Education for Income Driven Repayment. I obtain email confirmation stating the application had been submitted to Dept of Education the same day. Nelnet sent an email XX/XX/XXXX stating Your income-driven repayment plan application has been received Well be in touch.
XX/XX/XXXX I received another notice from Nelnet stating my account was 75 days past due. Since no further communication had been received from Nelnet, I assumed the Income Driven Repayment application was in process/completed and waited to receive my letter stating my payment and it would update the account once it was implemented.
XX/XX/XXXX upon researching loan forgiveness options, I learned I should to submit a request for loan consolidation. I submitted the application on the Dept of Education site XX/XX/XXXX and received email from them stating it was received.
I also submitted another application for Income Driven Repayment Plan for Direct Consolidation Loan on US Dept of Education on XX/XX/XXXX.
XX/XX/XXXX - I received email from Nelnet stating they received Direct consolidation loan application.
XX/XX/XXXX - I received notice that Nelnet reported to the credit bureaus that my account was 90 days past due as of XX/XX/XXXX.
XX/XX/XXXX - I spoke to a representative at Nelnet regarding the report to the credit bureaus and they stated they would open an investigation however due to the time of the Income Driven application on XX/XX/XXXX, is the reason for reporting it. Again no communication received from Nelnet prior to the report stating this would be the outcome.
XX/XX/XXXX I spoke to another representative at Nelnet asking about the report to the credit bureaus and she stated that because I had submitted the application, my account did not have any remaining time available on the forbearance at the time of the income driven application therefore they could not bring the account current. In which resulted in them reporting the 90 day late notice on the reports.
The representative stated that since I had applied for the loan consolidation on XX/XX/XXXX, it reset the forbearance which allowed them to then bring the account current however they couldnt update the 90 days past due reported on my credit.
I opened disputes to the credit bureaus in which did not result in any change once the dispute was completed.
Ultimately, no communication of this was provided to me that no time remained on the loan for the forbearance to bring it current. If further action was required and communicated to me to prevent the negative impact on my credit I could have taken the proper steps prior to the report to the credit bureaus.
|
| 10/04/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
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Hello CFPB I am having difficulty with Nelnet incorrectly counting the number of payment toward the 25 years till forgiveness under the IBR/ICR programs.
I contacted Nelnet asking how many payments I have left till forgiveness and was told I have made only 102 payments -- and thus have over 17 years left to go. In actuality, I have made 24 years of payments, and I have made closer to 280 payments.
I re-contacted Nelnet to ask for clarification and was sent a notice dated XX/XX/XXXX that says Our records indicate you have been enrolled in the Income-Based Repayment ( IBR ) Plan since XX/XX/XXXX.
However the account history they sent with this notice shows reduced payments under ICR going back to XX/XX/XXXX( this would be at least 192 payments ). Unfortunately, Nelnet did not sent the rest of the record going back to XX/XX/XXXX, which would have shown the rest of the reduced payments under the ICR program.
I have re-contacted Nelnet twice for an explanation/correction and have not heard back.
To clarify -- the actual loan has been in ICR and then later the IBR programs since XX/XX/XXXX. I was first placed on the Income Contingent Repayment ( ICR ) plan in the mid XX/XX/XXXXwhen my son had XXXX and I could not work. Under these plans, I made reduced monthly payments under a partial financial hardship.
Later, when the IBR program became available, I switched from the ICR program to the IBR program. I was told by Nelnet representatives at the time that this switch would not affect the 25 years till forgiveness. When I called a few years ago ( I think it was XX/XX/XXXX) I was told by a Nelnet representatives I should only have about 5 years to go. Now, however, after I have paid on these loans for over 23 years, Nelnet seems to think I have only made 102 payments ( 8 years ) and I still need to pay for another 16 years??
Regardless of which program I was using to pay my loans, according to the legal documents I have read ALL of my payments should count toward the 25 years.
For example -- here is what the it says in the Federal Register ( Vol. 73, No. 206/Thursday, XX/XX/XXXX/Rules and Regulations- Part II ) on page 63259 : 1 ) To qualify for loan forgiveness after 25 years, a borrower must have participated in the income-based repayment plan and satisfied at least one of the following conditions during that period : ( i ) Made reduced monthly payments under a partial financial hardship as provided in paragraph ( b ) ( 1 ) or ( 2 ) of this section, including a monthly payment amount of {$0.00}, as provided under paragraph ( b ) ( 2 ) ( ii ) of this section. [ I meet this qualification! ] The federal register continues and says : ( 3 ) For a borrower who qualifies for the income-based repayment plan, the beginning date for the 25-year period is ( i ) If the borrower made payments under the income contingent repayment plan, the date the borrower made a payment on the loan under that plan at any time after XX/XX/XXXX ; [ < -- Please note XX/XX/XXXX!! This means ALL of my payments on the ICR or IBR made after XX/XX/XXXXshould count!! ] Please look into this and get back to me and let Nelnet know the results as well since I am likely not the only one being impacted by this issue.
|
| 10/04/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
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Throughout the Covid-19 pandemic forbearance period ( XX/XX/XXXX- XX/XX/XXXXXXXX ), I continued paying my student loans thinking that continuity was required to ensure I received public service loan forgiveness. I am currently a teacher in XXXX XXXX Public Schools, and am nearing 10 years of public service. In XX/XX/XXXX, I learned that I was eligible for a refund of payments made during the above mentioned period of time, and that those months would still be credited towards the 120 loan payments required for Public Service Loan Forgiveness. This was verified by the Department of Education on the Federal Student Aid website.
Per the Department of Education 's instructions, I contacted my loan services Nelnet to initiate the request to get the money I paid throughout the forbearance period refunded. I spoke to XXXX ( employee ID # XXXX ) of Nelnet on XX/XX/XXXX and she explained that I would receive my refund check in 7-8 weeks. This representative specifically said I needed no further action until the beginning of XXXX, at which time I could call again if I had not received my refund. On this call, I also inquired about receiving documentation of this refund request and was told there was nothing I could receive but that I could reference the call date, time, representative name, and number.
I contacted Nelnet on XX/XX/XXXX because I had not yet received my refund check. I spoke with XXXX ( employee ID # XXXX ). This representative confirmed that there was a note on my account that the refund request was made on XX/XX/XXXX. However she noted the Nelnet never began processing that request because my loans were transferred to XXXX- a different servicer- on XX/XX/XXXX. My request was not sent to XXXX at the time of transfer. The representative told me I would have to follow-up with XXXX regarding a new request.
I called XXXX on XXXX and spoke with XXXX ( employee ID # XXXX ) who alerted me that they had no record of this request being passed from Nelnet to XXXX and that I am no longer able to request a refund as of XX/XX/XXXXXXXX per Department of Education policies. I had not been alerted that my loans had been transferred to XXXX until XX/XX/XXXX. I was not notified by Nelnet that they were no longer processing my refund request, and I was specifically told by them not to take action until XXXX. Therefore, I had no way of knowing that my initial XX/XX/XXXX request was void until the request deadline had passed.
The representative with XXXX sent a special request to their accounting team with the above information. However, she said that it was unlikely I'd be approved for this refund despite the unique and unfortunate circumstances. I was told this request would take up to 10 business days to process.
I have been a public servant and a teacher for 10 years. I have made payments diligently throughout my public service. I took all the steps to request a refund, while awaiting the outcome of my PSLF application. The loan forgiveness will be a tremendous weight off of my plate, and the refund can make a significant difference in my family 's life now. The desired outcome is that I receive a refund for the money that is owed to me for payments during the forbearance period.
|
| 03/05/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
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|
Web |
Servicemember |
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I have tried several times contacting NelNet at XXXX Solutions Department to correct derogatory / incorrect credit reporting information on my student loans with # XXXX, and Acct # XXXX with the XXXX XXXX XXXX XXXX / NelNet Student Loan Services for XX/XX/XXXX with a ( 90 day late reporting ). I contacted NelNet in writing and via telephone. Everyone there says that this information can not be fixed on the credit report with a Letter from them being mailed to the Credit Bureaus of XXXX, XXXX and XXXX for incorrect information for the month of XX/XX/XXXX. This Student Loan account renumbered by NelNet # XXXX was under an Income Based Repayment Plan with {$0.00} from XX/XX/XXXX until XX/XX/XXXX. Then I resubmitted and updated my Income Based Repayment Plan application hand signed by me on XX/XX/XXXX for renewal of this plan for XX/XX/XXXX thru XX/XX/XXXX via mail again for {$0.00} until I could get a better paying job other than working as a XXXX XXXX XXXX XXXX. I resubmitted my old original copies of the ( XX/XX/XXXX - XX/XX/XXXX ) again to NelNet on XX/XX/XXXX. This time they called me on XX/XX/XXXX and stated that they received the documents and scanned them into their database system. NelNet did not have the original documents on file as evidenced by the NelNet Representative stating that they were previously thrown in the trash or garbage. NelNet did not have the copies until I sent them copies of my copies on XX/XX/XXXX again. REALLY? After calling and speaking with several NelNet Representatives, one of them stated that my paperwork / documents were thrown away and not scanned into their system on XX/XX/XXXX. This Representative spoke and told the truth. So NelNet Representatives stated that they never got / received my original documents back in XX/XX/XXXX. After calling NelNet several times in XXXX, XXXX, XXXX, and XX/XX/XXXX speaking with several Call Center Representatives, No one mentioned not receiving the documentation that was mailed. They just kept saying that the account was still under a {$0.00} repayment plan because I also mailed another Economic Hardship application as well during this time. Then in XX/XX/XXXX, after speaking to another Call Center Representative, I was told to resubmit documents again via computer electronically. However, the new submitted electronic documents were received in their NelNet system late in XX/XX/XXXX. So, they are penalizing me for their negligence in not scanning my original hand signed submitted documents dated XX/XX/XXXX in the first place!! " That the Representative stated was thrown in the trash can ''. REALLY?? I could have fallen in the floor. All of my hard work and effort for nothing. I feel like I am dealing with a group of XXXX making life changing decisions for me. Have I died and gone to XXXX here on Earth? I have been fighting this battle ever since XX/XX/XXXX with the Credit Bureaus and NelNet XXXX XXXX XXXX XXXX XXXX No one seems to know how to fix this problematic situation for me to help move forward. I don't know now. I thought that a simple letter to the Credit Bureaus stating to remove this error would be enough. No one at NelNet says that they are able to write this letter ( or ) correct this wrongful error.
|
| 11/13/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
Dear Sir or Madam, after obtaining my credit report, I noticed that it shows late payments on the above account with this company. It specifically states that I was XXXX, XXXX, XXXX, 180 days late in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. This has damaged my credit worthiness and is extremely troubling.
I am sure the Dept of Education is aware and understand that it is required by law that they must take proper care in ensuring the accuracy of this information with my account; adhering to this of the utmost.
They are required to send my statements or bills to my correct address, take care to respond to my change of address requests and accurately record my payments in a timely fashion as well as provide me with a notice 21 days before the due date before you can consider a payment late.
They are also REQUIRED by law to provide me with a notice before providing anything on my consumer report that would negatively impact me as a consumer. The law clearly states that If any financial institution that extends credit and regularly and in the ordinary course of business furnishes information to a consumer reporting agency described in section 1681a ( p ) of this title furnishes negative information to such an agency regarding credit extended to a customer, the financial institution shall provide a notice of such furnishing of negative information, in writing, to the customer.
They did not do any of the things the law clearly states. The law is also clear that transactions and experiences DO NOT BELONGS ON A CONSUMER REPORT in case you are not aware here is what the law state report containing information solely as to transactions or experiences between the consumer and the person making the report Also make sure late fees are accessed properly. In this regard, I hereby request the following steps to remedy this situation.
1. To ensure compliance with all provisions of the Fair Credit Billing Act, please send me a notarized statement attesting that you have complied with this act in regard to my account.
2. Im requiring written evidence for all the payment you claim that I was late according to my obligations with your company. Including the tracking number of the letter you sent out to place on me on notice 21 days prior to the statement due date.
3. Im seeking written evidence of timely billing and the posting of all payments I made on this account, regardless of whether or not you claim they were late from the time this account was opened to this present date.
If they are not able to provide me with this evidence that I am legally entitled to have in writing, I affirm that they please remove all negative references of these late payment 's entries by your company to all CRAs as they were submitted. XXXX, XXXX and XXXX and any others.
If I have not received these itemized documentations within the period prescribed by law, I will expect to receive written notification that they have removed all late entries that Ive disputed off my credit report.
I thank you in advance for attending to my requests promptly to verify identity, I am enclosing copies of my state drivers license and an electric bill, that shows your current mailing address.
Sincerely, XXXX XXXX
|
| 04/15/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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XX/XX/XXXX RE : Disputing Consolidated Federal Student Loan from XX/XX/XXXX To : CFPB I am asking for assistance in investigating my student loan debt with Nelnet. I have tried on several occasions over multiple years to get assistance in understanding why my loan balance is not decreasing. I have been making monthly payments for over 17 years. I recently noticed that all my payments for the last 7 years have all went to interest. I have enclosed my payment history from Nelnet to show from XX/XX/XXXX to XX/XX/XXXX I have paid {$39000.00} and this entire amount has went to interest only. I work in the financial industry and this can not be fair and appears to be highly deceptive in their lending practices.
I called Nelnet on the evening of Tuesday, XX/XX/XXXX and asked if they could explain this to me. After over an hour on the phone, I asked for all of my documents to be sent to me so I could investigate and file a complaint against them. I explained I wanted all the documents showing all the fees and interest charged since XX/XX/XXXX. I did default on my loan back in XX/XX/XXXX/XX/XX/XXXX due to medical expenses and salary cuts during the great recession. Our medical expenses were extreme due to my husband being diagnosed with XXXX XXXX and he has since passed away from XXXX. During my husbands XXXX battle our daughter XXXX her XXXX to XXXX due to a XXXX XXXX of XXXX XXXX. She is currently confined to a XXXX and will be depended on me the rest of her life.
I took responsibility for my loans and wanted to pay back what I owed and worked with the collection agency to get it reinstated. In my call on Tuesday night, XX/XX/XXXX, I asked for copies all the fees and interest I was charged when I was in default and I was instructed Nelnet will only release this information if I get a subpoena. How can this be legal to ask borrowers to pay for fees and interest that were not disclosed to them and no documentation will be provided without court documents.
I graduated from the University of XXXX at XXXX in summer of XX/XX/XXXX with a loan debt and promissory note for {$33000.00}. I deferred my student loan for 5 years after graduating as my income would not cover my loan payment at that time. I did a consolidation in XX/XX/XXXX with my payments starting in XX/XX/XXXX with my new consolidated loan balance of {$42000.00}. If you look at my history I have paid on this loan since XX/XX/XXXX with payments over the last 17 years adding up to {$90000.00}. I have paid approximately 3 times what my original loan was back in XX/XX/XXXX. As you can see on my statement Nelnet claims I still owe {$63000.00}. This would total {$150000.00} ( 5 times my original loan ) and that does not even include additional interest on the {$63000.00} they say I still owe. How can this be fair and legal? I have more than paid this loan in full and it should reflect paid in full.
I am looking for help or guidance in dealing with these deceptive practices and what legal rights I have. If needed I will contact a lawyer to see how I can get a subpoena to view the documents from the collection agency as I believe they will show illegal activity being done by this agency and lender during the great recession.
|
| 07/09/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
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PLEASE NOTE THIS LOAN IS A PARENT DIRECT LOAN USED FOR MY CHILD 'S EDUCATION AT THE AFOREMENTIONED INSTITUTION ( XXXX UNIVERSITY XXXX On or about XX/XX/XXXX, I received correspondence from Nelnet advising that a Disaster Forbearance has/had been placed on the account and that the next regularly scheduled payment was due on or about XX/XX/XXXX.
On or about XX/XX/XXXX, I made a regularly scheduled payment of {$150.00}. I continued this payment of {$150.00} up to and including XXXX, XXXX where I then requested my payments be moved BACK to their regularly scheduled dates of the XXXX of each month. I was advised to make the XXXX, XXXX payment, but all subsequent payments would then go back to reflect the due of the XXXX of each month.
When calling to make the XX/XX/XXXX payment, I was advised that the total amount due was {$460.00}. At that time, I spoke with Representative XXXX, at length, who advised that the issue occurred as a result of my requesting the payment due date be changed back tot he XXXX in XXXX. When the request was made, the computer calculated an additional payment, thus the amount showing due of {$460.00} was representative of a pass due payment for XXXX, the current payment and XXXX payment. He advised that the ONLY way to " fix '' the problem was to put the loan in forbearance for one ( 1 ) month to allow the system to catch up, but if I kept making the regular payments, once the forbearance period ended, the loan would be current. I agreed to these conditions as long as my payments would reflect the {$150.00} regular payment.
When calling to make the XXXX payment on XX/XX/XXXX, I was advised that my payments were $ XXXX.+ and was reflection of accrued interest on the forbearance. I spoke to XXXX, a team leader, at length again, and advised her of my conversation with XXXX and what was occurring on the loan and that all I wanted was for my payments to reflect the correct regularly scheduled payment of {$150.00}. She advised that she would check into the matter, obtain a copy of the conversation of XXXX XXXX and reflect the account accordingly.
I received and email on XX/XX/XXXX stating that my monthly payment of due XX/XX/XXXX would be in the amount of {$150.00}. However when calling today ( XX/XX/XXXX ) to make a payment, I was advised my payment is due XX/XX/XXXX in the amount of $ XXXX+ In speaking with the Representative advising of the email of XX/XX/XXXX, she advised that after checking with a team leader this correspondence changed one ( 1 ) day after it was sent due to the loan being recalculated. However, I received no notice of this change nor correspondence correcting the previous correspondence.
This issue seems to be an ongoing issue with NELNET since their taking over the loan from XXXX. To this date, they have demonstrated their incompetence to provide accurate account information, as well as repeatedly send out conflicting correspondence and when called to accountability on the correspondence, only offers excuses that best suit the amount reflected by their system.
Additionally, in that same conversation of XX/XX/XXXX, I requested documentation showing my agreement to a term loan of 180 months for which I HAVE NOT received a copy.
|
| 03/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
I currently have 5 federal students loans that are so large, I needed to enter into an income-driven repayment program. I started that immediately upon graduation in XXXX.
I have 2 major difficulties. The most pressing is the second, but I will provide details on the first here because it impacts the second.
XXXX ) My first difficulty is that my student loan servicer, Nelnet, did not adequately disclose certain things about this program : A. They indicated that, provided payments are made and the account is kept in good standing, any remaining loan balance would be forgiven after 20 years in this program. They only just recently informed me that certain accounts ( which coincidentally make up the majority of my loan balance ) will not go into forgiveness status until 25 years of payments. So after making payments for 6 years and believing I had 14 years remaining, I was informed that I still really have 19.
B. They did not indicate to me the extent to which I would be accruing interest that would be capitalized onto my loans. I have already accrued an additional {$30000.00} in interest that has been added to my principal. That accrual has occurred even with XXXX interest for the last 2 years due to COVID forbearance -- meaning that interest accrued all within the first 4 years of repayment. At this point, it will only accrue faster because I now have an even higher principal amount my rate will be applied to. ( This accrual of crippling amounts of extra debt is in spite of the fact that I was paying back close to {$10000.00} a year in student loan payments ).
It is this additional {$30000.00} in capitalized interest that has caused my second issue : XXXX ) Starting in XX/XX/XXXX, XXXX started reporting my student loan accounts differently. They now indicate that, because this interest has been capitalized and my principal balance is now higher than that of the original loan disbursement, my accounts are effectively over their credit limit. This is not true and Nelnet has indicated to me that the account is in good standing, the current principal amount is not higher than an allowable balance and the loan origination amount is NOT accurately indicative of a " credit limit '' or " high credit '' as XXXX is currently using it. Despite indicating this to me, they refuse to send any documentation to me stating as such and XXXX refuses to make any changes to my credit report without explicit written instructions from the creditor ( they also refuse to speak to the creditor on the phone in a conference call ).
The result of this new and incorrect representation of my federal student loan accounts on my credit report is that, between last fall and now, my credit score dropped from XXXX to XXXX. A XXXX point drop in my credit score is debilitating. I had sold my car during COVID because I was working from home and got an excellent offer for it. But my job is returning to office and if I can not purchase another car because I can not get a car loan, I could lose my job. And I have already been denied a car loan application from both my current credit card bank and other major lenders.
The attachments indicate the way this content is being mis-represented on my credit report.
|
| 01/05/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/XXXX, I called Nelnet to speak with them regarding my student loans that are entering repayment later this month. I explained that I was on an income based repayment plan, but was still unable to afford the payment as calculated. I further explained that I did not want to put the loan in forebearance because I was able to pay something towards the loans, just not the full payment as calculated. XXXX, the customer service representative that I was speaking with attempted to see if I qualified for a deferment. I explained that I did not. XXXX explained that my only other alternative was to put my loans in forebearance. I explained that this didnt make sense and asked if there was any alternative between paying the full amount, which I can not do, and forebearance. XXXX stated there wasnt. I asked what would happen when I ran out of forebearance, stating that there must be some alternative between making an impossible payment and default. XXXX stated there wasnt. I further clarifed that there must be someone in the organization with the authority to offer an alternative in that case and that was the person I wanted to talk to. XXXX then transferred me to XXXX. I explained my situation to XXXX. She again stated that if I could not make my payment and did not qualify for deferment my only option was forebearance. I explained that I only had a year of forebearance left and asked what would happen after that year if I still could not afford my payment. She stated my only option would be to consolidate and then I would get an additional 36 months of forebearance. I disagreed, stating that it didnt make sense that someone willing to pay, but unable to do so had no other alternatives then to keep their loans perpetually in forebearance. I further clarifed that there must be a way to negotiate a feasible payment based on my specific circumstances. Only then did XXXX inform me of the option of the Alternative Payment Plan.
After XXXX sent over the information for the Alternative Repayment Plan, I asked whether every customer service representative was aware of this option or was that knowledge limited to supervisors. XXXX stated that all were aware. I clarified then that when XXXX told me I had no other alternatives besides forebearance that was in fact untrue and that the kind of repayment plan I was requesting did exist, was not exceptional, and only required one piece of paper to initiate. I further explained that I had serious concerns with how the situation was handled because I was given misinformation and only given correct information after pushing and pushing and pushing. XXXX stated she would retrain XXXX. It is my belief that this is not a training issue. They are intentionally withholding this option from borrowers and only making it known to people who make a fuss. I say this because XXXX gave me the same misinformation XXXX did and only offered the Alternative Repayment Plan when I kept pushing and didnt accept the answer that forebearance was my only option. There are many similarly situated borrowers that would have accepted XXXX and XXXX first answer, never knowing that exactly what they need was an available option that was merely being withheld from them.
|
| 03/15/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
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I consolidated my school loan in XX/XX/XXXX when someone from XXXX reached out to me and told me it would be wise because interest rates were rising. Unaware of what I was doing or what it was, I did in order to lock in my interest rates. I was told I could receive a XXXX % interest rate reduction if I had autonatic payment withdraws and after XXXX on time payments I would receive an additional XXXX % interest rate reduction.
My loan was sold and/or serviced by three different companies since the consolidation ( XXXX, XXXX, Nelnet ) I was in forbearance or deferment until XXXX ( when I began stable employment ). I forgot all about the incentive programs. I made consistent on time payments starting XX/XX/XXXX, at which time XXXX withdrew the monthly amount from my checking account. In XXXX or early XX/XX/XXXX, I was informed effective XX/XX/XXXX, I would have a new servicer ( Nelnet ) and they would be responsible for my loan ( they assured me all information would be transferred over, if I had automatic payments it would continue as agreed with XXXX ). In XX/XX/XXXX, my interest rate was reduced by XXXX % ( at that time, I remembered the statement about XXXX on time payments ). In XX/XX/XXXX, Nelnet raised my interest rate back to what it was previously, stating I did not qualify for the incentive. I begin calling Nelnet multiple times to figure out what the problem was. A Nelnet representative informed me I did not qualify for the incentive because I had missed a payment. I asked when, seeing that Nelnet had been taking money out of my account on the XXXX of every month. The Nelnet representative stated the information they received disqualifying me was from when my loan was with XXXX and I needed to contact them for more information. After reaching out to a XXXX representative she was unable to tell me when I was disqualified or when I missed a payment and started working with me to work with Nelnet. Finally after a month and a half, I was informed that I was disqualified from the XXXX % interest rate reduction incentive in XX/XX/XXXX.
My question to Nelnet, how can I be disqualified from the XXXX % interest rate reduction incentive prior to even making payments?
All of this happened because Nelnet gave me the XXXX % rate reduction for 5 months, took it away and adjusted my account accordingly. At the time Nelnet had offered the XXXX % interest rate reduction, I had already made 72 months of on time payments ( 36 months auto withdraw with XXXX, 36 months auto withdraw with Nelnet ). Technically, my interest rate should have been lowered by XXXX % effective XX/XX/XXXX, 36 months after I made on time consistent payments to XXXX, and then the terms should have remained once Nelnet became the new servicer.
I feel Nelnet is not honoring the agreement I had with XXXX when I consolidated in XXXX. I made 36 on time consistent payment as of XX/XX/XXXX, at which time my interest rate should have dropped by XXXX %.
I have since paid the loan off because I did not like the treatment I received regarding this matter. I feel Nelnet should have to backdate my account to XX/XX/XXXX and make my interest rate reflect a XXXX % lower interest rate and refund me the over payment.
|
| 05/22/2021 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt was paid
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Web |
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On XX/XX/2021 via Priority Express mail numbeXXXX XXXX XXXX XXXX XXXX XXXX XXXX Great Lakes Educational Loan Services Inc received my validation of debt letter specifying I want direct verification of the alleged debt they say I owe. I requested to have the competent evidence of said debt and validation under penalty of perjury and as allowed by law, I also asked them to provide me additional evidence including proof that they are licensed to collect in the state of my place of abode. During the initial 30-day investigation period, Great Lakes Educational Loan Services Inc was on notice that they should not email or call me, not collect any alleged debt, to write me only at the address listed in the letter, to not send me printouts/copies of the proper documentation, and to not send me statements/bills. Great Lakes Educational Loan Services Inc did not provide me direct verification or proof that sufficiently satisfies their claims. Instead, Great Lakes Educational Loan Services Inc sent me copies of deceptive forms pursuant 15 USC 1692j ( a ). Additionally, Great Lakes Educational Loan Services Inc continued communicating or attempting to communicate with the Consumer Reporting Agencies about me without my direct prior consent which is a violation pursuant to 15 USC 1692c ( b ) causing harm to my reputation which is also a violation pursuant to 15 USC 1692d ( 1 ). Upon further research and discovery, I am the consumer in fact, natural person, original creditor, lender, executor, administrator, holder in due course of any and all derivatives thereof for the surname/given name. Pursuant 15 USC 1692e ( 2 ) ( B ) any compensation lawfully received by any debt collector is FALSE REPRESENTATION and using the false representation of the amount or the legal status of any debt is also FALSE REPRESENTATION pursuant 15 USC 1692e ( 2 ) ( A ). If there is a debt owed, why is the balance in a positive status? In addition to the statement of dispute, a 2nd notice for Direct Verification, Affidavit of Truth and a Rescission of Signatures notice has already been provided to Great Lakes Educational Loan Services Inc by I, the consumer in fact via Certified mail number XXXX XXXX XXXX XXXX XXXX. Pursuant to Fair Debt Collection Practices Act ( FDCPA ) and 15 USC 1692g ( a ) ( 4 ), if the alleged debt is not directly verified by the true bill in commerce within thirty 30 days, per law, it be deemed void by the consumer acting as administrator pursuant to 15 USC 1692c ( d ), consumer defined, administrator. Not only the allege debt is still not directly verified, Great Lakes Educational Loan Services Inc has committed several federal violations against me, a Private law abiding Federally Protected Consumer, for which I am entitled remedy. Great Lakes Educational Loan Services Inc must now provide me the following due to their trespass against me in which they are civilly liable for pursuant 15 USC 1692k : 1. Reimbursement of all prior compensation applied 2. Amount owed to me as stated in the Bill of Particular ( s ) All the documents, exhibits, violations, Bill of Particular ( s ), and overall proof of my claims are included in the attachment to further explain this statement.
|
| 07/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
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XXXX XXXX XXXX XXXX XXXX The issue I would like to address is in regards to federal student loan inaccuracies held by Nelnet. To be more specific, I have two existing consolidation loans formerly held by Great Lakes which have transferred over to Nelnet during the latter month of XXXX, XXXX.
Consolidation Loan details ; - Direct Consolidation Unsubsidized ( {$3100.00} / 6.375 % interest ) - Direct Consolidation Subsidized ( {$3500.00} / 6.375 % interest ) Correction : the interest rate for both consolidation loans is NOT 6.375 %, it is " 0 % fixed '' As my story goes...
During the month of XXXX, XXXX, I was notified by mail that all formerly held federal student loans by Great Lakes would be transferring to Nelnet and I would receive superior service. I registered an account with, and contacted Nelnet in the latter month of XXXX via phone to dispute loan inaccuracies during the transfer ( particularly the interest rates ). I had an opportunity to speak with both an advisor and manager, both of which were deliberately not helpful and clearly didnt want to be on the phone to begin with. I then contacted Great Lakes via phone of whom were much more cordial and the advisor gave me an opportunity to discuss my concerns. The advisor kindly requested that I wait at least one month to see if it would work itself out due to, " large volume of transfers, incoming phone calls, and similar stories '', so apparently I wasn't the only one.
I patiently waited one month before contacting Nelnet via phone and as it turns out my situation hadn't changed... I then filed a Complaint Form using Nelnet 's online sources in the " contact us '' tab on XX/XX/2023. As of XX/XX/XXXX, no changes were made to the account, nor have I been contacted. Once again, I called Nelnet and spoke with an advisor. Unfortunately, no resolution has been reached ; however, I was notified that my account has been pending since XXXX and that no decision has been made. I was also provided an email to which I could submit another complaint with accompanying evidence to support my dispute and so I filed immediately on the same day ( documents included ).
It is now XX/XX/2023 ; no investigation was performed, no corrections were made, I was not contacted via phone, email, or postal service, and my Nelnet account has no messages in the inbox... there were no follow-ups whatsoever, which is concerning because I spoke with management regarding my concerns as these errors have the potential to impact my life heavily in negative ways. Needless to say, I am 100 % displeased with this company and feel very strongly that Nelnet should be investigated by governing authorities for both negligence and complete disregard for the well-being of a borrower.
Once again, I will provide supporting evidence with this Complaint Form in an effort to rectify the situation. Additionally, you may contact the XXXX yourself to clarify these details. I would sincerely appreciate having these corrections made immediately and to have the corrections/ notice mailed to me asap. This will be my final attempt in good faith before resorting to court, as I have now waited over two months with no response whatsoever from Nelnet.
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| 12/29/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have a large amount of student loan debt that I am currently in the process of paying off.
Since I graduated a few years ago, I have been paying via the income-based repayment option ( IBR ), and making these monthly payments electronically, through Nelnet and XXXX XXXX websites and using my Chase checking account as the account to pay from. Having my account set up this way normally offers me peace of mind - my account is linked to my payments, so I will never miss a payment by accident, etc. I normally receive a monthly billing statement electronically from Nelnet ( subject line : " Your student loan billing statement is available '' ), with no additional correspondence ; normally, I just archive these emails as I regard them as status quo.
On XXXX XXXX, I logged into my Nelnet account on a kind of lark, because I had actually been talking to my family about my loans and wanted to take a look at my interest rates, etc. I noticed that my account was due to be auto-charged in the following days in the amount of {$2500.00} ; I wasn't sure why this was but I immediately cancelled my auto-debit information in the hopes that this was a mistake of some sort. I received a pop-up message stating that cancellation of such information takes three full days ; however, with no other options ( and it being a holiday ) I just hoped that the cancellation would take effect in time, and that the charge amount I was seeing was not actually accurate.
Two days later, on XX/XX/XXXX, I woke up to a notification from XXXX that my account balance was - {$900.00} and I realized with a sinking feeling that this payment from Nelnet had still been charged to my bank - a payment of {$2500.00}. I called Nelnet to complain but was told they considered the payment to be " authorized '', so they could not cancel or refund it. I was charged this amount because my IBR plan had lapsed, and I did not realize that the deadline to recertify had approached.
According to Nelnet they gave me two notifications of this - one in early XXXX to recertify, and one in early XXXX that they were about to charge me electronically. However, these notifications were only sent via email and I was not given any notice via phone call nor snail mail ; as such, these notifications absolutely did not register on my radar. ( Despite what this situation may suggest I do try to be " on top of '' my student loans and obviously if I had known the stakes involved I would have re-certified immediately. ) On my current level of income, the amount that I was charged feels absolutely exploitative. I was given those two small notifications via email ( over several months ) but otherwise the company made very little effort to let me know of the extremely LARGE charge they were about to put on me. It overdrew my account and I had to borrow money from my mom ; if she was not able to offer me support in that moment I know overdraft fees would have continued to rack up and the impacts of this charge would continue to haunt me.
As it stands, my savings are completely wiped out.
I feel upset, blindsided and exploited ; it feels this series of events was designed to undercut me as a student, consumer, and citizens.
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| 09/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Nelnet failed to act on my application for Teacher Loan Forgiveness for over a five month period of time. When I call Nelnet to obtain status on my application I receive conflicting / inaccurate information. Nelnet refuses to provide me email / written communication on the information received verbally over the phone. I have been unable to find any information from Nelnet describing their Teacher Loan Forgiveness process and any communications I should receive during this process.
On XX/XX/2022 I faxed my Teacher Loan Forgiveness Application to Nelnet using the following number : XXXX. Upon completion of the faxing process my Fax machine produced a transmission verification report stating the fax result was OK. This means the Nelnet fax machine indicated the fax was successfully received.
On XX/XX/2022 I called Nelnet because I had not received any communications from them and I wanted to verify the FAX had been received and was being processed. I talk to a gentleman at Nelnet who confirmed the fax had been received and ask me questions about some dates on the application. These questions confirmed my belief that Nelnet had received my application and was processing it.
On XX/XX/2022 I again called Nelnet about my application since I had not received any communications from Nelnet about my Teacher Loan Forgiveness application. I was told by the representative at Nelnet that my application was in process, but they were unable to provide me with any additional information.
On XX/XX/2022 I called Nelnet looking for status on my loan forgiveness application. I was told by the Nelnet person that they had looked at my account. They told me that no Teacher Loan Forgiveness Application was ever submitted. I asked to speak with a supervisor.
While speaking with the supervisor I was told that the application was found and no action had been taken on the application. I told her of my displeasure with the current state of the application and said I did not want to begin the application process over from the start. Unfortunately the only thing the supervisor did was submit the application to the Nelnet claims department to begin processing. She told me it may take up to two weeks for Nelnet to process.
I asked the supervisor for an email or written communications stating the events of XX/XX/XXXX and the current state of my application. I was told Nelnet does not let employees send an email or any written communications.
My last request was that I was concerned that because the Department of Education has up to 90 days to act only my application, once it is submitted to them ; I did not want to pay interest on the amount of the loan I am requesting forgiveness. She told me there is a way of coding the application so I would not pay interest of the amount of my student loan I am asking forgiveness on until a final determination on my application was made. I would like this coding applied to my application.
I am requesting that Nelnet provide me a full accounting of this incident. I would like a written explanation of the Teacher Loan Forgiveness process. I would like someone assigned at Nelnet to monitor my application and expedite it where possible.
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| 08/07/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I am a victim of identity theft. I sent in certified letters along with a police report backing my claim, I called in, notifying both Dept Of Education/Nelnet & XXXX of this situation. Once again I did not attend any colleges or universities after high school but just one time where I took out 1 loan and that was in XX/XX/XXXX where I took out a short term loan for {$1800.00}. No other loans on the account belong to me. The accounts we 're removed and placed back on my XXXX credit report damaging my credit once again. On XX/XX/XXXX I contacted XXXX and spoke to American agent XXXX XXXX, and I explained my situation, i told her I am a fraud victim and my identity has been stolen and used. I went and explain that just a few months back I contacted both Dept Of Edu/Nelnet and XXXX by mail certified sent over a police report backing my claim that I am not liable for the fraudulent student loan accounts but only one which I stated the amount and date. XXXX XXXX repeated that the accounts we 're removed on XX/XX/XXXX and placed back on my XXXX credit report XX/XX/XXXX. In between XX/XX/XXXX to XX/XX/XXXX is a total of 2 months. I was told to send documents in and it 's been an ongoing situation for more than a year battling this situation. So for 2 months in between XX/XX/XXXX to XX/XX/XXXX, Dept Of Edu/Nelnet did n't report any accounts then XX/XX/XXXX decided to report falsely errored fraudulent accounts back on to my credit report? I know my rights and under the FCRA several laws are being broken at this time. I contacted Dept Of Nelnet and there we 're no documents showing my signature that I personally signed and if a signature was used it 's a bogus signature. XXXX ca n't verbally verify that any account by Dept Of Nelnet belongs to me. By law Dept Of Nelnet nor any company will ever send out any documents verifying in papers that an account belongs to me. Both companies broke the law and I am leaning towards filing a civil lawsuit in less than a week. If XXXX or Dept Of Nelnet continues to place fraudulent errored accounts, lncluding unauthorized inquiries on my credit report I will be seeking damages of more than {$10000.00} at the time of trial. I will be sending attached photos of the inquiries, the errored accounts as well. I am drained, I have now falling into XXXX where this situation has caused serious damage to my health. If this situation is n't cleared up by the ending of the week both Dept Of Edu/Nelnet & XXXX will be receiving civil suit documents soon. This is n't a threat, I must take legal actions to protect my identit, my rights, and all of my property and assets. I refuse to sit around 30 days for an investigation. It 's self explanatory theirs no reason to investigate something that was already fixed and illegally placed back on to my credit report without any legal verifications or documents. My credit report was damaged by both companies due to the fact of greed and illegal practice. I thank you and appreciate your time. Thank You XXXX XXXX XXXX File # XXXX XXXX accounts to remain is XXXX XXXX, Dept Of Edu XX/XX/XXXX {$1800.00}. Remove all other unauthorized accounts and inquiries XXXX unauthorized inquiries on credit report
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| 04/05/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
Servicemember |
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I sent one of my first letters to the three credit bureaus to dispute the accuracy of the closed account listed as DEPTEDNELNET with the account number XXXX on or about XX/XX/XXXX. Among the inaccuracies I listed was the issue that the bureaus were reporting what could be a violation of a Nondisclosure Agreement. The contractual agreement between the U.S. Government and me is to never to disclose information to an unauthorized person.
Upon further research, it is specifically the Privacy Act of 1974, 5 U.S.C. 552a, that DEPTEDNELNET violated. The Privacy Act prohibits the disclosure of a record about an individual absent the written consent of the individual, unless the disclosure is pursuant to one of twelve statutory exceptions.
Most importantly DEPTEDNELNET never had the authority under the Privacy Act to disclose any information about me to the credit bureaus ; DEPTEDNELNET never had my consent ( implied or otherwise ) to disclose any information about me to the credit bureaus. The Federal courts have explained that, 5 U.S.C. 552a ( 4 ) ; see also 5 U.S.C. 552a ( b ) ( " No agency shall disclose any record.... " ). The Privacy Act also requires government agencies to apply the protections mandated by the Privacy Act to record systems operated by government contractors. 5 U.S.C. 552a ( m ) ( 1 ). Consumer Fin. Prot. Bureau v. Navient Corp., 3:17-CV-101, at *5 ( M.D. Pa. Aug. 10, 2018 ).
The courts have established a personal right of action. In Pennhurst State School and Hospital v. Halderman, 451 U.S. 1 ( 1981 ) and in Middlesex County Sewerage Authority v. National Sea Clammers Ass'n, 453 U.S. 1, 19 ( 1981 ) ; the U.S Supreme Court has established that my privacy rights are enforceable under 42 U.S.C. 1983.
I was forced to grant the Department of Education certain uses of my personal information ; see attached loan contract. Demonstrating DEPTEDNELNET never had my consent or the authority to disclose my personal information to any of the credit bureaus.
I have also requested the deletion of the account DEPTEDNELNET for its inaccuracies. The report shows OK one month ; then the next month it reports 90 days late. An account can not mathematically be 90 days late after one month.
Now that XXXX is the only credit bureau still reporting this unauthorized account with such a glaring inaccuracy they are violating my privacy and violating 5 U.S. Code 1681i : Procedure in case of disputed accuracy ( 5 ) Treatment of inaccurate or unverifiable information ( A ) In general If, after any reinvestigation under paragraph ( 1 ) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or can not be verified, the consumer reporting agency shall ( i ) promptly delete that item of information from the file of the consumer The Department of Education and DEPTEDNELNET have duplicated similar derogatory information but different payment histories, different start dates. It is negligent for XXXX to allow Department of Education and DEPTEDNELNET to Morph or duplicate negative credit information for the sole purpose of injury. After 73 days of inaction, it is clear XXXX doesnt want an amicable resolution.
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| 08/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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M
iss use of my credit report, information, Thirdparty sharing.
Family Educational Rights and Privacy Act ( FERPA ) The Family Educational Rights and Privacy Act ( FERPA ) is a federal law enacted in 1974 that protects the privacy of student education records. FERPA applies to any public or private elementary, secondary, or post-secondary school. 20 USC 1232g ( b ) According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information.is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates.the financial institution and the Consumer reporting agencies XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXXwhether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option.they Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 08/24/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I have had auto debit set up with payments to this account through the lenders website for several years. However, the first 5 months of 2018 the lender has reported the payments where late. But the the lends payment history info I was provided from their website shows different, then what was reported on the credit report. I have documents from the website showing my account history and the payments being reported to my account on the lender website showing payments made. After seeing the late payments reported on my credit report by the lender, I contacted the lender ( Nelnet ) about the reporting of my payments. When I called Nelnet the conversation between the Nelnet customer service representative and myself was conducted over a recorded phone conversation. After review and discussing my account, it was determend that the payments did not process. However, I was never notified the of the payments not processing. The Nelnet rep said notices where mailed out and I should have received one in the mail. But I did not. After reviewing my information she asked to verify my address. At that time the rep told me sir I see here where the issue is. Nelnet had a mistake on our system and we mistyped your street address, which caused the payments did not process for 5 consecutive month, and for you not to receive our statements we mailed. I will make those changes now. She then asked if I could make a payment for the amount of the payments not made, and if I did so the late payments reported on my credit would be removed rightaway, because of the mistyped info on Nelnet. I then paid the full payment amount of the 5 payment not processed. I then asked her again very clearly if Nelnet would removed all late payments reported on my credit. I asked the rep very clear again over the recorded phone call. The date this took place was XX/XX/18. The late payments are still on my report even with the full amount paid, as agreed. I contacted Nelnet again and was told the late payments would not be removed and Nelnet was not removing them. I filed a complaint to Nelnet about this not getting removed and about the very very rude and disrespectful Nelnet rep name XXXX I was talking to. I requested a Nelnet supervisor call me. I then received a call from a nelnet supervisor who was all extremely rude and unprofessinal. She also told me that even though it was a mistake on Nelnets end and even though I was told by the Nelnet rep when the payment was made, I requested to XXXX that she listen to the phone call I had with the rep when I paid the amount needed the payment made. XXXX did review the call and call me back, but told me nelnet had decked this was not going to change what they had reported as late payment on my credit. Nelnet is without a doubt the rudest, and most unprofessional customer service reps Ive EVER spoke to. I would like to fail a complaint about fails advertisement, unprofessional customer reps and falsely reporting of credit. I have closed my Nelnet account and moved to a different loan company, because of the level of rude and unprofessional reps at Nelnet & failsly credit reporting and because of me being lied to by the reps at Nelnet.
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| 05/01/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Between XXXX and late XXXX my consolidated federal loan ( approx. $ XXXX ) was with XXXX XXXX XXXX with a 2.87 % interest rate. During these 13 years, I was in an extended graduated repayment plan ( 25 year term ) and I paid $ XXXX/month.
In XXXX, unbeknownst to me, my loan was transferred to XXXX. Because XXXX had my wrong address on file, I did not find out about the transfer until they emailed me in early XXXX. Fortunately, I had my monthly student loan payment on autopay to XXXX XXXX and it appears ( though I can't know for sure ) they forwarded the payments on to Nelnet until the time I became aware of the transfer.
When Nelnet first sent me a monthly statement, the payment amount requested was over {$500.00}. The payment plan on my account was " graduated '' rather than " extended graduated, '' which meant a 10-year loan term rather than a 25-year loan term.
I called Nelnet in XX/XX/XXXX to discuss the payment plan. I spoke with a nice woman named XXXX who attempted to determine why my payment plan was changed. She offered an income based repayment plan and I advised her that I would not qualify for an IBR, IDR or any other type of income-contingent program and that I just wanted to go back to the extended graduated plan I was previously on. ( I also gave her the address I have been at for the past 3 years so she could correct it in her system ) At first, XXXX said she could not put me in an extended graduated plan as I was not " eligible. '' When I explained to her that I certainly was eligible as I was on this plan previously with XXXX XXXX ( and that I was a consumer XXXX who has XXXX a lot of student loan issues ) she went back to her managers who then approved my entering the extended graduated plan with a monthly payment of {$300.00}. I received a letter from Nelnet reflecting this change.
Then, on XX/XX/XXXX, XXXX from Nelnet called me to tell me that her system showed her that I was ineligible for the payment plan that she thought she previously put me into and that my monthly payment would be {$540.00}. I advised XXXX that I thought we had already resolved this matter and she agreed. She tried to put me in the extended graduated plan again and said she was not able to. I told her that I was going to file a complaint with the cfpb as this type of mistake in servicing transfer was unacceptable. At that time, she asked if I wanted to speak with a manager and I said yes.
Nelnet manager XXXX then came on the phone and I explained the situation to him as well. XXXX said that it looked like there was a " hiccup '' in Nelnet 's system causing the problem. XXXX said that there was a problem with the prior disclosure from Nelnet when my loan was transferred which caused the incorrect change in payment plans. He said he would have this corrected and my payment would be {$310.00} under an extended graduated repayment plan.
I am writing this complaint as I have little confidence that this adjustment will be made correctly given the issues that have already arisen with Nelnet. As of now, Nelnet still lists me as in a graduated plan with a monthly payment of {$540.00}. Please help make sure my loan details are corrected.
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| 11/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I set up autopay well in advance of repayment going into effect. From the beginning I could not tell what was actually my minimum payment since different amounts were listed on every communication I received. I saw an amount of {$300.00} something in some places but when setting up autopay it said amount due monthly {$16.00}. To try and cover my bases I set my payment up for {$400.00} and received confirmation. In XXXX they withdrew my {$400.00} and then several days later withdrew another {$370.00} inexplicably. I sat on hold for XXXX hours just to be told that they couldn't see why that would happen and that it must be a random error but that it would take too long for them to back out the extra charge so I should dispute it with my bank. This didn't make any sense to me but I did it any way which was a tedious claim process that I had to provide documentation for. A couple days later I got an email saying my auto debit was cancelled because my payment was returned for insufficient funds. I was so annoyed because they had told me to dispute the charge. I called and sat on hold again for over XXXX hours because I wanted to make sure when setting up autopay again that everything was correct and I wouldn't be double charged again the following month. The guy seemed very confused and kept telling me different amounts were due on different days. I said I understand that but it clearly says on your site to call to have the loan due dates and amounts aligned and that even if there were different amounts, the payment I scheduled for auto debit was slightly above all those amounts combined so it should logically be covering everything and that how can I possibly make payments on different amounts when when I log in it shows my total due as {$16.00}?? He told me that made sense and after " checking with a supervisor '' assured me I was setting it up correctly and that this was just a random error. Fast forward to XXXX and my {$400.00} autopay comes out and then the next day another {$370.00} comes out. I call and sit on hold for XXXX hours and then the line just randomly disconnects without me being able to speak to anyone. I give up hope of getting the extra payment refunded and I'm not going through the process of another bank dispute. I cancel my autopay because I do not trust this company. I emailed them a complaint yesterday and receive a notification this morning that I have a message in my account. I login and am positive there will be some resolution. Nope it's a notification that they received my request to setup autopay as of XXXX which makes no sense because I removed it on XXXX or XXXX when they double charged me. So now they are just authorizing things without permission. I am going to remove all payment methods from my account and will have to manually make payments every month but I don't even trust them to process those correctly. Now my amount due on my account again shows something completely different and I have no idea what my minimum monthly payment actually is. I have had to rearrange my other bills because I did not plan to pay nearly {$800.00} when I could barely afford to pay the amount I expected to be withdrawn.
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| 09/26/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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This is my third complaint to the CFPB about Firstmark, which continues to misapply my minimum due payment to individual loans. After the second CFPB complaint, Firstmark changed its website so the borrower could choose to apply their monthly payment to individual accounts as they saw fit OR just make a lump payment and Firstmark was to distribute that payment among all loans so that they were all in current status.
In late XXXX, Firstmark stated that they cleared up my account and made sure all my accounts were current. My monthly due payment is always {$440.00}, typically I pay {$470.00}. Last month ( XX/XX/XXXX ) I paid {$500.00} and when I attempted to make my XX/XX/XXXX payment today, Firstmark 's minimum due balance shows {$500.00}. I contacted Firstmark and the representative told me that an individual account ( XXXX ) was not paid in XXXX, XXXX. I explained that I selected the payment option that gives Firstmark one monthly payment and Firstmark is to process that payment among all loans so that they are current. I did not select or give consent for Firstmark to overpay some individual loans and ignore others.
The representative sounded a little bit confused. She kept asking that I make the additional {$89.00} to cover the delinquency on the account. She also mentioned another account - XXXX - as having an issue. I explained that the problem with making an additional payment ( {$89.00} ) beyond the minimum due ( and beyond the normal overpayment I typically submit ) is that it suggests Firstmark can continue misapplying my monthly payments and then expect me to fix it with an unexpected higher amount. Firstmark can not make a mistake in processing my payments, then go back to me, the customer, and seek more money as if I budget an unlimited amount every month to cover Firstmark 's mistakes, thereby also jeopardizing my credit. If the minimum due is {$440.00} and I make $ XXXX {$500.00} every single month, there's no reason why this month I should owe {$500.00}.
Over the phone today I made a {$500.00} payment and asked the representative to make sure Firstmark understands that this is an overpayment I make so that I'm paying my loans quicker and that it does not mean that individual loans should be overpaid while others are ignored. I further stated that I expect my XX/XX/XXXX minimum due balance to be {$440.00} and that any outstanding amount is caused by Firstmark for misapplying my monthly payment among my individual loans. I am not sure if she entirely understood, but she did say she'd put my comments in the notes for the processing team and confirmed my monthly payment in XX/XX/XXXX will be {$440.00}.
I'm submitting this complaint for the third time based on the fact that Firstmark has taken my monthly amount and ignored specific loans creating delinquency, then seeking higher amounts in subsequent months. This was to be resolved with the first two complaints stemming from issues that arose in XXXX, but it appears that they did not in fact resolve this problem and there is an account ( s ) ( XXXX? or XXXX? ) that they ignored and are seeking payment well above and beyond the minimum to cover this mistake.
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| 01/13/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been on an IBR ( income-based repayment ) plan with Nelnet for the past few years. Since XX/XX/XXXX, my monthly payment has been {$580.00} month. In XXXX, after submitting my annual required application, despite no increase in income in XXXX from XXXX ( just a change in payment frequency from every 2 weeks to bimonthly ), I was informed that my payment would be increasing to {$620.00}. When I called to inquire about the justification behind the sharp increase, I was told by the customer service representative that my payments should be actually in the {$400.00} range after I provided him with my income from my pay stubs. He advised that I send him my pay stubs by fax in lieu of my tax returns that I previously submitted through the automatic data import process to have it correctly calculated. I did this and when I saw no update to my bill, I called again to check the status. I was told by that representative that I shouldve also submitted a new application, but after giving her my salary info, that she was calculating a higher payment than the original {$620.00}. As this wasnt my intention, I asked her to leave it alone.
So it was to my complete surprise that the next bill I received ( in XXXX ) increases to the amount of {$650.00}. I called back to inquire and complain and was told by another representative that my bill should actually be over {$700.00}. Due to her rude attitude and insistence on cutting me off rather than listen to my explanation, wrongly insisting that I made more money than the year before ( although I clearly did not ), I asked to speak to a manager to get the issue resolved. This manager said he found the problem in the previous calculation and according to his calculation, my bill should be reduced to about {$580.00} and said he would resubmit to underwriting. So again, it was to my complete surprise when my payment instead increased to {$640.00}!
When I spoke to this manager again, he apologized and said that the {$640.00} must be the correct payment amount. So despite my not having an income change, my bill increased by {$65.00} within one year.
Throughout this process, I spoke to 7 different people who all gave me wildly different calculations based on the same salary. I dont understand how this is possible. If Nelnet dont have a proper formula or their customer reps arent trained to make calculations ( one of which is evident ), they should not!!! It is unfair to me as I feel that the first representative who incorrectly told me my payments should be in the {$400.00} range misled me and resulted in a greater increase than what I was already being charged. Calling them only hurt my situation further, and honestly I am scared to ever call them again because I feel taken advantage of by them and at risk for undue and incorrect increases just by doing so. I question if this practice is intentional to try to force increases from payers.
Note : My other federal student loans serviced by XXXX, only increased by {$10.00} in XXXX with the IBR. This makes more sense and better aligns with my payment schedule change, so I simply dont understand how Nelnet can justify their sharp increase.
|
| 05/11/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
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Old erroneous data in my credit profile is damaging my credit rating. Nelnet, XXXX, XXXX, and XXXX have failed to rectify the issue after I have reached out to them. I am requested inaccurate information in my file deleted in accordance with the Fair Credit Reporting Act. The same loans are being reported twice by Nelnet in my credit report. The following items, [ ACCOUNT NUMBERS ATTACHED ] are ALL accounts that were transferred, sold, and closed due to consolidating between XX/XX/XXXX-XX/XX/XXXX. [ CREDIT REPORT ATTACHED ]. These accounts were refinanced, and the refinanced accounts are also being reported as open accounts on my credit report, [ ACCOUNT NUMBERS ATTACHED [ CREDIT REPORT ATTACHED ]. Essentially the same loans and are being reported twice by Nelnet and is showing a past due for the closed accounts which is an error. I am not past due on closed accounts. E.g. Nelnet is also erroneously reporting that I was last past due on Nelnet/Dept of Ed Account # : [ ACCOUNT NUMBERS AVAILABLE UPON REQUEST ] [ CREDIT REPORT AVAILABLE UPON REQUEST ]. This account was sold between XX/XX/XXXX-XX/XX/XXXX! How can this account have a last past due in XX/XX/XXXX? This is wrong and inaccurate!
Also, the above closed accounts were involved in a fraudulent student loan debt relief operation by a company named XXXX XXXX ( XXXX ). I was a victim in this fraudulent student loan debt relief scheme ( see attached Federal Trade Commission Email and United States Department of Justice Articles ). In the court case United States v. Brandon Demond Fere, The United States Department of Justice found XXXX CEO, XXXX XXXX, guilty of fraud charges following a 10-month criminal investigation of XXXX XXXX XXXX by the Federal Trade Commission. The prosecution is the result of an investigation by the Federal Trade Commission, Federal Bureau of Investigation, and Internal Revenue Service Criminal Investigation, with assistance from the U.S. Department of Education Office of Inspector General. Between XX/XX/XXXX and XX/XX/XXXX, XXXX collected advance fees from me to phonily prepare and submit documents to supposedly enroll me in U.S. Department of Education programs and promised to lower my student loan payments and eventually have my debts forgiven, a promise that XXXX could not deliver on. Instead, I found my loans in a worse situation after signing up with XXXX. I was misled about where my enrollment fees were going. I was led to believe the fees were being applied to my student loan repayment, when in fact they were for a membership in the financial education program. The Federal Trade Commission investigation also found that XXXX would actively interfere with some customers ability to repay their loans. XXXX would require customers to hand over sensitive information, including their Social Security numbers and login information for their Federal Student Aid accounts. This happened to me ( see attached XXXX email correspondence )!
I am requesting that the closed Nelnet items be deleted on the grounds of 1 ) inaccuracy and 2 ) Fraud involvement. The state of these accounts is a result of me being a victim to fraud! Delete the items at once.
|
| 01/24/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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I have had my student loan payments set on direct withdrawl since XX/XX/XXXX. Payments have been being deducted from my account every month since then.On my bank statement the descriptions for the payments are " Direct Withdrawl, Deparment Education Student Ln. '' Nelnet has been trying to contact me for months. They would call and leave vague messages " Hello this is XXXX from Nelnet please give us a call back at .... '' Knowing I was making payments via auto deduct and noticing it comes out of my bank account I never thought anything of it. Finally I awnsered and they told me my account was past due and to make a payment. I got on the phone with customer service and they had me check and see if I had any other loans and if another loan servicer who may be getting the payments. Went on the department of education website and verified that my only loan servicer is NelNet. For the past 6 months ive been going back and forth with NelNet giving them every piece of information I can give them to try and reslove this issue. They seem to believe the mistake is on myend somehow. Ive given them my bank statments, banking info, and transaction ID # 's trying to track where the money is going, I believe I have undeniable proof that it is some error in thier system.
1. ) Last payment recieved by NelNet from me ( according to them ) is on XX/XX/XXXX. On my bank statement for this transaction it says Direct Withdrawl, Department Education Student Ln. Same as all the other payments that they " arent '' receiving.
2. ) Even to this day if I call the NelNet customer service line the voice prompt will do an account overview while youre on hold and the voice promt will say " We recieved your last payment of {$100.00} on XX/XX/XXXX '' But on NelNets website and according to everyone ive spoken to on the phone they say my last payment was on XX/XX/XXXX.
3. ) When logged in to the NelNet website I can click " Payment Profiles '' once I click payment profiles my checking account pops up and below that it says " Manage Auto Debit '' Not knowing if that popsup for everyone I asked someone in NelNet customer servie to see if this was a standard icon and he verified that it should only say that for people enrolled in auto debit but he also said im not enrolled so why would it says manage auto debit on my end if I wasnt enrolled?
I dont see how so many things arent adding up on thier end and they keep making me try and prove myself when they have so many red flags within thier system. Ive shared all this infromation with customer service at Nelnet and they have forwarded to other departments trying to solve this issue and ive given them all the infromation I can give them and this issue and it hasnt been resolved for over 6 months. During this whole debacle theyve been reporting me to the credit bureau and it has tanked my credit score. I got married in XX/XX/XXXX and my wife and myself wanted to start house hunting and havent been able to because my credit score tanked bacause of this and im not getting anywhere after months and months of back and forth with Nelnet. Please help I dont know what other action to take. Thank You.
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| 12/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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I wrote Firstmark Services to request the removal of a negative credit remark on my co-signers credit file, due to a late-payment made on my Firstmark via XXXX student loan.
In XXXX, I reached out to Firstmark asking for consideration due to a XXXX refinance pay-out not covering my loans in full, resulting in my owing to 3 different Firstmark accounts XXXX All of this happened at a time in which XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, my spouse losing her job and my cosigner being out of the country on business ( all of which I reported to Firstmark and was assured was being taken into account ).
On XX/XX/XXXX, I wrote to Firstmark again to ask for consideration due to owing so much for those first few months but was told there was nothing that could be done, in fact an agent mistook me asking for " full loan forgiveness '' due to my XXXX, which I never requested. Firstmark company policy outlines that a negative remark will not be filed on any late payment made less than 30 days past due. I had confirmed this with a customer service representative on the phone in early XXXX, who told me that I had until the end of XXXX to make a payment before a credit report would be filed. I was assured that a payment made before XX/XX/XXXX, for a XX/XX/XXXX payment, would keep me from being reported as delinquent. I therefore made a one-time payment on XX/XX/XXXX, in order to avoid being reported on the XXXX payment.
On Friday, XX/XX/XXXX, while recovering from XXXX, I received a panicked call from my co-signer that her credit had tanked due to a late payment re : this account. I immediately made the payment, in full, and brought the account date so it would not hit another late period. I then touched base by phone with Firstmark to ensure receipt of the payment and to ask for grace regarding the negative mark on my co-signers credit. The Firstmark agent told me that the negative remark was irreversible.
As of XX/XX/XXXX, my account was completely up to date and I also made the XXXX payment early, as a sign of goodwill. In guidance with company policy, my XXXX payment was made weeks before the 30 day late remark period, which would be XX/XX/XXXX according to the above referenced conversation with a customer service rep in early XXXX, and should not have been reported as past-due On XX/XX/XXXX, Firstmark emailed me that they were glad they were able to fully resolve your issue. This email was in response to a formal letter requesting the deletion of a negative remark Firstmark made on both my own and my co-signers credit report. Earlier on XX/XX/XXXX I had a very unpleasant conversation with a customer service representative who yelled at me. Considering this, I was confused by the email in question sought clarification on the issue.
The goodwill letter that I sent was sincere Firstmark, in its request, but I felt the email received on XX/XX/XXXX, in reply was confusing, as it does not actually take my query into account specifically as my issue has not been at all resolved. I am also mailing a letter to the CEO of Firstmark to discuss the treatment I received from the various customer service agents.
|
| 10/23/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
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My student loans were sold to Nelnet, who is currently servicing the loans referenced. I am being prevented from buying a home because loan service provider is not positioned to collect payment or complete business as usual processing for the loans. I lose my current housing on XXXX and this delay will result in my being unhoused. I have XXXX children.
I filed an income-based repayment request following my divorce in early XXXX, as the full payment isn't doable on my salary as a single wage earner with XXXX small children.
Nelnet 's website states that the standard review time for loan paperwork is three business days, with status reports at 5 and 10 days post submission. My IBR was received on XX/XX/XXXX. All of these dates have passed with absolutely no communication, so I began calling my service provider to ascertain when I could expect to hear from them. I attempted their chat, sent multiple e-mails and read all of the help topics to try and resolve my question without additional assistance, as their website directs. None of these resources could provide me with details on my individual loan and how I could request escalation on the process.
So, I began to make phone calls. In one day, ( XX/XX/XXXX ) I spent nearly three hours on hold simply trying to speak to someone and needed to hang up after three calls of greater than thirty minutes each because I simply couldn't stay on the line any longer. On XX/XX/XXXX, I resumed my efforts and after 2 hours and 45 minutes on hold, finally got to speak to a service agent. The agent was lovely and in no way the subject of this complaint.
I was told that the review process is delayed and is taking an average of 31 days. I can't wait that long, so I asked to escalate to a supervisor. I was informed that would require an additional 90 minutes " or longer '' on hold. I had already spent nearly three hours on hold, and couldn't spend any more time, so I asked if I could give my information and receive a call-back. I was informed that this isn't done. I asked what my options were and the only one available was to wait for a manager for greater than an hour. There are apparently no other avenues for recourse or review, aside from just waiting on the phone for multiple hours.
It is clear that Nelnet is not capable of servicing the loans they bought and it is unfair that I can't contact anyone without multiple hours on hold, escalate or understand when I might be able to resume my housing search. Simply allowing agents to call customers so you didn't need to be on hold all day, providing actual service levels for different actions ( Three days to get your application reviewed should be 31 days for application review, for example ), or requesting escalation would all be reasonable solutions that would require very little work by the servicer and improve the customer experience.
These loans are a serious financial burden and I would like to pay them at a reasonable rate and need the company servicing them to do their work in a timely fashion so that I can get housing. The impact to me and my family has the potential to be catastrophic ; this can't wait.
|
| 09/28/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
On XX/XX/XXXX, I called XXXX to ask about an incorrect balance and account status being reported for my educational loans, which were forgiven by the US government on XX/XX/XXXX. Nelnet, the servicer of my federal student loans, notified me by email of their intention to report a {$0.00} balance and Paid in Full status to all three credit agencies by XX/XX/XXXX. In very short order, my XXXX and XXXX credit files both reflected these updates, and my credit score was positively impacted with those two agencies. I called XXXX many times over the next two weeks to ask when I should expect to see this information updated with them, but on XX/XX/XXXX, I was told that from XXXX 's side it looked like Nelnet hadn't made an update and that I had to file a dispute. Although Nelnet confirmed over the phone that they had, in fact, made that update with XXXX on XX/XX/XXXX, I did go ahead and file a dispute with another XXXX representative on XX/XX/XXXX. Because I have an upcoming need for financing that will pull a report from XXXX ( through XXXX ), I was hoping that the dispute would lead to a faster resolution. After almost two weeks, I called back ( on XX/XX/XXXX ) to ask for an update and, after a ton of unpleasant runaround and robotic call handling by minimally trained representatives, I was informed that I could upload supporting documentation on XXXX 's website at XXXX : XXXX. Because I have actual PDF letters from Nelnet stating that my account has been at a {$0.00} balance and Paid in Full status since XX/XX/XXXXXXXX I thought that would be a great way to expedite the update of my XXXX file with accurate account information. Unfortunately, the website doesn't work at this time. I did some internet searching and found that many other consumers were reporting problems with this site and that it has a bad reputation for not functioning. When I called XXXX again on XX/XX/XXXX, I asked multiple representatives to please help me go outside of standard protocol to get my account updated and to provide me with another way to get my letters showing proof of a {$0.00} balance to XXXX, such as by email attachment, for example. I was informed that the only other way to provide documentation supporting my claim was by US mail. I have a procedure coming up on XX/XX/XXXX for which I need to seek financing through XXXX, who uses XXXX to determine credit eligibility. The deadline to apply for that financing is XX/XX/XXXX. With this in mind, it's too late to use the very slow US mail system to supply this documentation. My compliant is that I feel that my ability to use my credit for its intended purpose to seek financing through a credit provider has been jeopardized because XXXX is not providing consumers with very basic, functional means of communicating and file sharing with them. Email communication with file attachments is ubiquitous across the world in XXXX, and XXXX should be required to permit email as a way to support consumer credit file disputes.
Attached : Two {$0.00} balance/ paid in full letters from Nelnet, and an email from Nelnet stating their update to credit agencies on or before XX/XX/XXXX.
|
| 02/06/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I graduated from XXXX University in XXXX XX/XX/XXXX with over $ 50k in student loan debts. I started payments soon after and paid XXXX a total of {$8000.00} from savings and tax refunds over the next few months. Soon after learning I was not the only one that felt misguided by XXXX 's misleading students into financial debt lawsuit, I decided to answer the voicemails on student debt help in XX/XX/XXXX. The program I had called assisted former students with " applying for loan forgiveness program '' in where I could qualify for some if not all of my student loan debt. Of course, I only qualified for a portion of that amount and it was explained to me that after 20 years, the loan would be completely forgiven. This was a program Obama had approved to assist former students like me at the time. I was charged {$500.00} for this application, in which seemed okay at the time because they were helping me with " over $ 30k of the loan amount forgiven ''. I was told I was not to worry about making monthly payments until the time came when the loan was forgiven. At that time hearing these great news it did not seem like it was too good to be true because I was very relieved I qualified for such help. After the application date, I paid {$0.00} to this new loan which I then learned it was a simple loan consolidation that did in fact lower my full debt of the future accrued interest I would have owed. The way they spoke to me said nothing of this matter. I work in the XXXX XXXX, I know a loan when I see one. But the way the representatives spoke to me seemed more of a grant and an actual forgiveness program because I was one of the many affected by XXXX 's misleading students. Months after I was receiving several statements and I noticed an increasingly interest on the new loan of now $ XXXX, I decided to contact the program. I was again reassured not to worry, my monthly payments were of {$0.00} and the loan would fade over time after the 320 months had passed. I was relieved to know I was not scammed and it was in fact all true, my loans would be forgiven and taken care of. Later XX/XX/XXXX more notices came about updating my income on their site, I called again only to find out I was in an income-driven program after all, and it depended on my income on how much my monthly payment could be. After updating my income information and going through the income-driven plan, I was notified my monthly payments went from {$0.00} to $ XXXX/month. I was very confused at this point because I was re-affirmed twice that I qualified for the loan forgiveness program where my loan would be paid off. I am now over {$63000.00} in debt because of the accrued interest from the full year and a half no payments were being made. I feel defeated, and embarrassed to let all this debt carry on into even greater amount when I thought I had received helped from the government or whatever program that helped reduce student debt. Everything I was told was to comfort me at the beginning and fall into another loan debt with a different company who will now be gaining from my interest and there is nothing I can do about it now.
|
| 05/22/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
Dear Department of Education, I am writing to urgently request your assistance in rectifying the late payments associated with the following accounts : XXXX, XXXX, XXXX, and XXXX. I humbly implore you to consider the extraordinary circumstances that led to these payments being delayed, as they were beyond my control and caused immense distress for my family.
Several months ago, we experienced a catastrophic event that turned our lives upside down. A devastating natural disaster struck our community, leaving destruction and chaos in its wake. Our home was severely damaged, rendering it uninhabitable, and we were forced to evacuate with only the clothes on our backs.
During this time of upheaval, my family faced overwhelming challenges and emotional turmoil. We were displaced, living in temporary accommodations while struggling to rebuild our shattered lives. The chaos and uncertainty made it impossible to attend to financial matters promptly, including the payments associated with the aforementioned accounts.
Despite our best efforts to communicate with the relevant parties and explain the extenuating circumstances, the late payments were recorded on my credit history, casting a dark shadow over our future. I understand the importance of financial responsibility, and I deeply regret that these circumstances led to delayed payments. However, I firmly believe that compassion and understanding are warranted in situations as exceptional as ours.
I am now at a critical juncture where obtaining a mortgage is essential for providing stability and security for my family. However, the presence of these late payments on my credit report severely hampers my ability to secure the necessary financing. The weight of this burden is unbearable, as it threatens to undermine our efforts to rebuild our lives and create a safe haven for my loved ones.
I humbly beseech you to consider the unique circumstances we faced during the aftermath of the natural disaster. I implore you to exercise your discretion and compassion by removing these late payments from my credit history. By doing so, you would offer a glimmer of hope amidst the devastation and grant my family the opportunity to regain our footing and create a brighter future.
I understand the challenges faced by the Department of Education and the importance of maintaining accurate records. However, I believe that true empathy lies in recognizing the human aspect behind these accounts. We are not simply numbers on a screen but individuals who have endured unthinkable hardships and are striving to overcome them.
I kindly request your prompt attention to this matter, as time is of the essence. The urgency and gravity of our situation can not be overstated. I implore you to consider the exceptional circumstances we faced and take immediate action to remove the late payments from my credit history.
I eagerly await your response and sincerely hope that you will extend your understanding and assistance. The future of my family hangs in the balance, and your intervention can make all the difference.
With heartfelt gratitude and renewed hope
|
| 06/28/2022 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
My account is being reported 90 days late as of XX/XX/XXXX & XX/XX/XXXX, and 120 days late as of XX/XX/XXXX. This is inaccurate. I believed during those times that my account was in an XXXX XXXX plan requiring a {$0.00} payment. There has been an ongoing problem for YEARS with Nelnet failing to process my XXXX applications, at all. In fact, I just went through dealing with this issue for the past year & half with Nelnet, filing complaint after complaint & making call after call to determine the status of my XXXX to no avail, until finally, I spoke with Supervisor XXXX XXXX, who FINALLY found someone to process my application. My account was with another provider prior to being transferred to Nelnet. I NEVER asked for my account to become private & I would like for it to once again become a federal government-managed account. My account became delinquent in the midst of these various transfers, through no fault of my own. I need Nelnet to remove the late payment history.
My note to Supervisor XXXX XXXX : One thing we're overlooking here is that my account was with Great Lakes prior to XXXX. Delving a bit further, I had initially established contact & an online profile with Nelnet for the first time in XXXX of XXXX ( see attached e-mail ). Lastly, the date & time of when exactly Nelnet assumed responsibility for my Great Lakes account is unbeknownst to me & in the confusion of that, I believe that my account became delinquent.
I've attached two messages below from Great Lakes that show that my Forbearance had been approved as late as XXXX, but in the confusion of the account transfer, my account status with either company at the time of the migration was never properly communicated to me.
It is my understanding that the account was in either an existing Forbearance with Great Lakes or an XXXX with Nelnet. Please give me the benefit of the doubt.
SECOND MESSAGE TO XXXX XXXX, AFTER HE FAILED TO PROVIDE RECOURSE AND DIRECTED ME TO WRITE A LETTER TO NELNET : This is unacceptable. Your refusal to clear this late-payment history, although I've provided an account as to why & how that occurred, is preventing me from obtaining consolidation loans & from transferring my account to other service providers.
You are making my account & experiences with Nelnet punitive in nature when that should not be the scope of our relationship, and that is not your purview to do so. Again, your stonewalling treatment of me is also unacceptable. I never asked to have my account transferred to Nelnet, nor was my permission, knowledge, or consent sought prior to the transfer. I demand better treatment & to not be treated with disdain, difficulty, and suspicion, nor to have my credit ruined because of Nelnet 's difficult nature.
This type of customer service is precisely why I do not want to do business with Nelnet at the conclusion of my deferment.
Is there anyone else that I can speak to or communicate with above you & up your chain of command that has the ability to render a correct & favorable verdict here in removing the late-payment history, or do I have to file a complaint with the CPFB?
|
| 03/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
On XX/XX/XXXX, a student loan for {$6600.00} was newly discovered [ Exhibit XXXX ]. While signing paperwork to refinance our home, the banker covered current debts, and when he said we had a recent student loan taken out, my wife and I were confused. We paid our last education loan on XX/XX/XXXX [ Exhibit XXXX ].
The second installment of {$6600.00} for the same loan was given, bringing the fraudulent education loan up to {$13000.00} [ Exhibit XXXX ]. The police have had a report filed, Nelnet and the U.S. Department of Education have sent me six denial letters, the FTC has a report filed, and all three credit agencies have been contacted to freeze credit, report the fraudulent hits on my credit, and place a fraud alert. Cases have been opened with XXXX University, the Ombudsman Group, XXXX, and the Illinois Office of the Attorney General [ Exhibit XXXX ], [ Exhibit XXXX ], [ Exhibit XXXX ], [ Exhibit XXXX ], [ Exhibit XXXX ], [ Exhibit XXXX ], [ Exhibit XXXX ] [ Exhibit XXXX ], [ Exhibit XXXX ], [ Exhibit XXXX ], [ Exhibit XXXX ], [ Exhibit XXXX ], and [ Exhibit XXXX ].
Currently, the target to clear my name and relieve our family of this fraudulent debt keeps moving. Each denial letter or person I speak with keeps changing what needs to be done and how I can clear my name. Despite the moving target and setbacks, some good news has come.
As of XX/XX/XXXX, all three credit agencies no longer recognize the fraudulent education loans taken out in my name [ Exhibit XXXX ], [ Exhibit XXXX ], [ Exhibit XXXX ], and [ Exhibit XXXX ].
The submission to the Illinois Office of the Attorney General in XXXX of XXXX has resulted in a letter returned to me on XX/XX/XXXX [ Exhibit XXXX ] that states they attempted to reach Nelnet but were unsuccessful in obtaining a response. Several letters were received from Nelnet showing some action was being taken, but all those letters received added to the confusion of this whole process, as I have experienced throughout this matter.
The disorganization from Nelnet continues based on [ Exhibit XXXX ], [ Exhibit XXXX ], and [ Exhibit XXXX ]. Based on the work I assume the Illinois Attorney General 's Office started, these exhibits were received in the mail on successive days, XX/XX/XXXX, XXXX, and XXXX. As shown in the exhibits, Nelnet said my request had been denied for the same reasons [ Exhibit XXXX ] they started with on XX/XX/XXXX, and referenced on MayXX/XX/XXXX, as shown in [ Exhibit XXXX ] and [ Exhibit XXXX ]. We worked through those issues through multiple appeals and are now back to square one. Then, on XX/XX/XXXX [ Exhibit XXXX ], I received a Nelnet letter saying my submission was incomplete and need to fill out the same appeal form I have filled out several times. Finally, the next day, XX/XX/XXXX [ Exhibit XXXX ], I received another letter saying my submission was materially complete and they would review my case. Needless to say, this seems as if they are not doing their due diligence to process my request faithfully.
See the Steps Taken section of the attached report for more details and access to all the referenced exhibits.
|
| 06/23/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
Servicemember |
|
I am currently in the process of re-verifying my income based repayments. I filled out the forms and spoke with a representative on, XX/XX/XXXX. They Stated that they had received my Application and that all I needed to do was send my proof of income. I am currently not working and I thought I made that clear during the process so I sent in an email my husbands proof of incomes detailing how often he is paid, which is all the information they requested. I put my account number in the email, and I left a phone number requesting a Call if there was any other information they needed to process the application. I called on XX/XX/XXXX to verify that my email was received. They stated that they had the information and that it should take a few weeks to process. I assumed this meant that everything was squared away and that I had completed my end of the process. I continued to make my normal payments. On XX/XX/XXXX I logged into my account and noticed that my payment had jumped from XXXX to XXXX. I immediately called the customer service line. When I asked why the payment had increased the representative stated that it was because I never re-certified my income. When I tried to get ask why my information was not processed I received unhelpful answers. I was first told that they never received my e-mail. When I stated that I was told by a different representative that they had indeed received my email on XX/XX/XXXX, I was told that it was impossible because they do n't have access to the email, and that no one would have told me that they received my information that quickly because it takes 48 hours. I then gave her the date and time that the email was sent, and asked to have her look at it she stated that she did not have access to the email. I then asked to be transferred to someone who does have access to the emails and she stated that the department that has access to it does not have phones. I then asked how I can resolve this issue, as I had sent the information in a timely manner, and am now being told there was no way for customer service to check. She stated that I could resend my information. This was unsatisfactory to me as I had already done so, and had proof of doing so and it still was not processed correctly. I then began questioning the legality of what was being done with regards to my account and she stated that she would put me on hold and try to find someone with access to the email account. When she returned she stated that she can not access the emails, and upon further review of my application my documents were received and processed on XX/XX/XXXX, but that they still needed my personal proof of income. I asked how I was supposed to provide proof of income when I do not work currently, as only my spouse is working. I was told I filled out the application wrong and that I needed to send in a letter stating that I currently have no taxable income. I then asked why no one notified me, as I clearly stated in my email to contact me if any more information was needed and the response was that she did n't know. I have sent the requested info to the e-mail on XX/XX/XXXX.
|
| 11/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Co-signer
|
|
Web |
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I have filed several complaints against Nelnet. I am submitting this complaint as this company has failed to appropriately communicate with me as the Co-borrower of this loan. I have now been penalized for my ex-husband failing to pay on the loan his required monthly payment for almost the past 12 months. I have communicated this with Nelnet to the best of my ability. I have attempted to contact this company repeatedly and I am met with hold times at XXXX minutes, XXXX minutes, etc. I have been unsuccessful in reaching a representative. I have called during business hours which is stated on their recording. I receive a message indicating that the office is closed or the phone disconnects after holding. The phone recording and their website indicate their business hours but this was contradictory. I have received calls and answered them. I have been unable to answer a couple of times due to my work schedule and they do NOT leave a message. I have been denied over the years the ability to access information on the loan until I filed my first complaint with CFPB. I am requesting an updated report of ALL of the payments that I have made as well as my ex-husbands, the primary borrower on this joint spousal consolidated loan nightmare. I have requested an Administrative Forbearance and was denied because I am the co-borrower. I requested this as I wait, like many others, for the loans to be separated as a result of legislation passed XXXX year ago Public Law No : XXXX ( XX/XX/2022 ) Joint Consolidation Loan Separation Act. " The U.S. Department of Education will provide further guidance on when and how the joint consolidation loan separation process will begin when information is available ''. So my question is, what is Nelnet going to do to help me? I requested the forbearance in the summer prior to my credit being hit by Nelnet. I was denied as the co-borrower. Nelnet has now ruined my credit as the co-borrower where my score was XXXX and it is now XXXX. I have paid my payments every month continuously and the primary borrower has not. My ex-husband is mentally ill, unemployed, and unresponsive to the contact attempts made by Nelnet which I have told them! I have been told by this company in the past that I have no rights to decision-making on this loan however they just slammed my credit and have informed me that they can come after me for the total loans due -- which have skyrocketed over the years. I am working on obtaining legal counsel now. The loan number with Nelnet is XXXX and I have XXXX problem providing it. Over the years this company has informed me that I have no right to access account information on their website, the inability to make decisions on a forbearance, and admitted that I would be held responsible. I asked how this was fair and not XXXX single person with the company could answer me except to say I am sorry, you are not the only XXXX in this situation. Nelnet representatives have admitted that I have paid monthly and that they can not help someone in my situation. I qualify for Public Service Forgiveness and I can not obtain it because of this nightmare.
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| 12/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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This is not a duplicate nor is this complaint being filed by a third party, I am filing this complaint myself. Please see this complaint is processed to the letter of the law.
I have a loan with DEPT OF ED/NELNET. I have always made my payments on time. For some reason, I realized that there was a late payment on my credit report. The confusing part for me is it doesnt reflect anything except 120 days past due. Ive never been behind on my payment. I tried contacting the 3 Credit Bureaus and the DEPT OF ED/NAVIENT but they have provided me with nothing tangible which reflects anything verifiable, as required under Section 609 ( a ) ( 1 ) ( A ) Disclosures to consumers [ 15 U.S.C. 1681g ] ( ( a ) Information on file ; sources ; report recipients. XXXX shall, upon request, and subject to 610 ( a ) ( 1 ) [ 1681h ], clearly and accurately disclose to the consumer. If the consumer to whom the file relates requests that the first XXXX digits of the social security number ( or similar identification number ) of the consumer not be included in the disclosure and the consumer reporting agency has received appropriate proof of the identity of the requester, the consumer reporting agency shall so truncate such number in such disclosure. & Section 611 ( a ) ( 1 ) ( A ) Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( a ) Reinvestigations of Disputed Information. If the completeness or accuracy of any items of information contained in a my file at XXXX is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a creditor, the Bureaus shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the items from my file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or creditor. There is definitely an error with their part. I was never late ( XX/XX/XXXX and XX/XX/XXXX ). Investigate properly and please update for 100 % accuracy.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 01/08/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account status incorrect
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Web |
Older American |
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One parent plus loan was opened in XX/XX/XXXX for one of my children at the start of collegiate studies. This loan was to have been paid by my former spouse at the closing of the home we owned jointly. However, that apparently did not occur and some years later I was contacted by the US Dept of Education and told it was still open and now attached to me. I made payment arrangements, despite it being a hardship. I was later granted total and permanent XXXX by Social Security XX/XX/XXXX and, at that time, XXXX NJ began monitoring my ability to obtain and/or maintain gainful employment. After the three-year monitoring period it was found I was not. The loan was in forbearance during the monitoring period. I was subsequently offered, and granted, loan forgiveness by the US Dept of Ed due to total and permanent XXXX in XX/XX/XXXX. At that time, I was informed the loan would be transferred to NelNet for monitoring. Since I was already at full retirement age, and deemed totally XXXX, I do not know why this monitoring was undertaken at all. However, I cooperated fully with followup notification from Nelnet ; the only followup received being the following year, XX/XX/XXXX, when I received a post-discharge monitoring form, which I completed and returned with the requested information. I heard nothing further from Nelnet. However, the following year I began to receive notice of delinquent payments through credit monitoring. It took a great deal of time and effort to finally reach someone at Nelnet. When I did, the woman with whom I spoke ( in XX/XX/XXXX ) said the delinquent reporting was in error and would be corrected. I again heard nothing further from Nelnet, but in XX/XX/XXXX the account began to again be reported as delinquent via credit reporting. It must be noted that this one account is completely misrepresented as five accounts, reflecting closing dates of XX/XX/XXXX for US Dept of Ed and Nelnet respectively, and XX/XX/XXXX for US Dept of Ed and Nelnet respectively. The fifth entry shows it being open, with the highest balance the same as the closing amounts of the four other entries, as it is of course the very same one loan, but with a significant amount now added. Although Nelnet has never contacted me since XX/XX/XXXX, I sent income documentation to them following my phone contact with their associate last year ( who said this would no longer be an issue ) and now again this year because they are reporting a long-closed account as open and harming my credit to an extreme degree. Although Nelnet indicates receipt of my very detailed letter and documentation, it is now well beyond the 15-day period they indicate they have to respond. The expiration date for this to be completely resolved is listed on the post-discharge monitoring form as XX/XX/XXXX. We are now more than four months past that date, they have all the information they could possibly require, and this grossly misreported loan as being delinquent must be dealt with and resolved immediately, with full restoration of my credit rating and official notification to me that the manner is fully resolved.
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| 03/20/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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My loan lender is Nelnet. I am on an income based repayment plan which requires I pay 15 % of my discretionary income. Nelnet advised that if I received a change in pay that I should request a re-calculation of my income based repayment amount. I was paying about $ XXXX with my re-certification due in XX/XX/XXXX. I recently adjusted my XXXX, which resulted in less take home pay per month than what the $ XXXX was based off of. Based on Nelnet 's recommendation, in XX/XX/XXXX I requested a re-calculation of my IBR and sent in a my most recent paycheck ( which had significantly less take home pay than my previous IBR amount was based on ) and a signed document demonstrating my non-paycheck income, which was negligible. Despite having a significantly lower take home pay, when I received my re-calculated amount, I owed {$140.00} more per month. When I called Nelnet, they stated that when re-certification for IBR is based on a recent paycheck, then they calculate my discretionary income based on the total gross pay, before taxes and tax exempt deductions, not on my actual take-home pay. When I asked where this was explained to borrowers, they were unable to provide me where this was ever disclosed and could not explain where a borrower could find this information. They also could not explain why it was based on my gross take home, which guarantees that I 'll be paying far more than 15 % of my discretionary income, despite assurances that I would never pay more than 15 % of my discretionary income. Now, after requesting a lower amount based on a lower take-home pay, I end up owing {$140.00} per month more than I was paying before my requested re-calculation. I read all of the forms provided by Nelnet and nowhere does it say that re-calculations based on recent paychecks would be calculated on the gross pay. Calculating discretionary income this way does not make sense, especially keeping the purpose of IBR in mind. Had I known that Nelnet would have done this, I would not have re-certified my income until I was required to for the yearly requirement in XX/XX/XXXX. I will now have to pay an additional {$880.00} over the next 6 months that I would not have otherwise paid, all because Nelnet failed to disclose how it recalculates IBR payments and discretionary income when a borrower sends in a recent paycheck as evidence of current income. Nelnet not only failed to disclose this, but has been completely unable to show me any sort of confirmation that this is how re-calculations are supposed to be done. It seems that Nelnet is actively encouraging borrowers to request recalculations based on a borrowers ' take-home paycheck being lowered, only to increase the monthly amount owed by the borrower by re-calculating the monthly amount by using the gross paycheck amount instead of the take-home amount. This is very dishonest and will cost me {$880.00} over the next 6 months, in addition to the money it will cost an untold number of other borrowers they are doing this to. Nelnet should make this information available to borrowers ( if it is even legal for Nelnet do this ).
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| 09/05/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I filed my annual pay as you earn re-certification application in XXXX. My husband and I file married but separate. My husband filled out the proper information requested in the application. I received a notification stating my monthly payment increased from {$140.00} per month to {$290.00} per month. I was unable to pay this, I file a recalculation request. I received a notice stating my monthly payment was now {$330.00} per month. I was unable to pay this and I submitted another recalculation request and then my monthly payment was now {$340.00} per month. I was unable to pay this and submitted two more recalculation requests, both requests returned with {$330.00} per month. After numerous calls and discussions with various representatives with Nelnet, every time a representative calculated the monthly payment with me over the phone my average monthly payment returned to {$160.00} per month. I spoke with a supervisor on XX/XX/XXXX between XXXX and XXXX PST, I was told that my husbands information is not calculated when recalculating my average monthly payment. Then I was told the reason why the recalculation initially returned at {$290.00} per month was due to an error within the calculation team. I was then told I had only two options, go in forbearance or apply for a different repayment option which I can only do once in during the entire life span of my loan and for only a time span of 12 months. This option allowed me to pick my monthly payment amount. I do not feel comfortable doing either. After requesting they lower my monthly payment, I was denied. I have submitted recalculation and supporting documents every single month since XX/XX/XXXX except XXXX. Not until today was I told that my husbands information was not considered, that my filling separate was moot, that I had could choose to go into forbearance or use my only opportunity during the entire life span to choose my monthly payment, that the original {$290.00} was an error, and that the representatives were calculating wrong every single time I spoke with them on the phone. At every turn, every single representative that I spoke with gave me contradicting information. No one knew how to calculate any of the information. I was told in XX/XX/XXXX that the reason why my monthly payment was high was probably because they did not access my husbands information and to which I was told to have my husband sign my application. Then I was informed that they will access his information and my monthly payment will be lower. I am on a Pay As You Earn Plan, with this plan my husband 's information should be calculated. But Nelnet is NOT including my husbands information when calculating my monthly income. This was confirmed by Nelnet on XX/XX/XXXX. They confirmed that the reason my monthly payment was {$330.00} was due to the fact they do not and will not take my husbands information into consideration. When calculating my monthly payment on Repayment Estimator via the Federal Student Aid website, my PAYE amount per month is {$290.00}, but based on the information provided by Nelnet, this is incorrect.
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| 10/14/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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miuse of my credit report, information, Thirdparty sharing. Family Educational Rights and Privacy Act ( FERPA ) The Family Educational Rights and Privacy Act ( FERPA ) is a federal law enacted in 1974 that protects the privacy of student education records. FERPA applies to any public or private elementary, secondary, or post-secondary school. 20 USC 1232g ( b ) According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. 'experiean and transunion and are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information.is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates.the financial institution and the Consumer reporting agencies do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent wether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option.they Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title nelnet is not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services.
|
| 09/20/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
Servicemember |
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I filed for Chapter XXXX bankruptcy on XX/XX/XXXX. Included in the bankruptcy on, Official Form XXXX XXXX were three student loan amounts held and/or managed by XXXX XXXX/Nelnet : {$10000.00} Nelnet Claims XXXX XXXX XXXX XXXX, NE XXXX Opened XX/XX/XXXX- Last ActiveXX/XX/XXXX {$310.00} Nelnet Claims XXXX XXXX XXXX XXXX NE XXXX Opened XX/XX/XXXX - Last Active XX/XX/XXXX {$330.00} Nelnet Claims XXXX XXXX XXXX XXXX, NE XXXX Opened XX/XX/XXXX Last ActiveXX/XX/XXXX Total of Nelnet loans {$11000.00} The above were included on the Matrix of Creditors in aformentioned Bankruptcy filing submitted to the court on XX/XX/XXXX
*** According to Official Form XXXX ( For Individuals or Joint Debtors ) Notice of Chapter XXXX Bankruptcy Case No Proof of Claim Deadline : " Creditors who assert that the debtors are not entitled to a discharge of any debts or who want to have a particular debt excepted from discharge may be required to file a complaint in the bankruptcy clerk 's office within the deadlines '' Dates : Meeting of creditors - XX/XX/XXXX at XXXX XXXX - No representative from Nelnet/XXXX XXXX XXXX attended the meeting Presumption of Abuse - Deadline to object to discharge or to challenge whether debts are dischargeable : Filing deadline :XX/XX/XXXX Deadline to object to exemptions : Filing deadline : 30 days after the conclusion of the meeting of creditors Deadline to object to intended abandonment : Filing deadline : 75 days after the conclusion of the meeting of creditors *** According to the " Certificate of Notice '' Form ID : XXXX - Notice by first class mail was sent to Nelnet by the Bankruptcy Noticing Center on XX/XX/XXXX.
A discharge was granted by a United States Bankruptcy Judge *** Nelnet/XXXX reported to all three reporting agencies that the balance on the three Nelnet/XXXX loans was {$0.00}, they were discharged in Chapter XXXX Bankruptcy, and " Closed - Derogatory ''.
The reports reflected this status for multiple months. During the same months, no statements for any loan are available. I inquired about the statements when I discovered the three student loans had reappeared with a balance on my credit report.
+++ I have had discussions with Nelnet, XXXX XXXX XXXX XXXX, and the three credit bureaus. Nelnet has given me the runaround and says to check my statements. There were, however, no statements for the months that the loans showed up as Closed {$0.00}. I requested from Nelnet that they provide all statements for the year ofXX/XX/XXXX.
The request was denied through an email that literally said " ... your request has been denied ...
I was unable to get any explanation as to why they would n't send the statements.
The same as above is true for XXXX as well.
One of the other credit reporting agencies, XXXX I believe, did follow up on their investigation and stated the erroneous information had been removed and my report changed to reflect Closed {$0.00} for the most expensive loan.
I 've tried several times to communicate with all involved parties and have gotten nowhere I have additional information if needed Thank you XXXX
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| 09/10/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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After XX/XX/XXXX and around XX/XX/XXXX my University of XXXX student loan I had closed and disputed in XX/XX/XXXX was finally removed and no longer owed that a third party collection called Nelnet picked up my personal identity account information over a few months after XX/XX/XXXX and started harassing me worst than the scam lottery sweepstakes was doing to me and so I agreed to work out with Nelnet why the College I took less than a month of online courses with was not updating I changed and updated my balance to a whole different College not listed around them called XXXX University in florida to keep me from owing and having any withdraws for the one month online schooling I was paid for and the College grant funding was returned back to University of XXXX I borrowed that caused Nelnet to report I receive other funding from their education funding and I only took out the one student loan that was on my credit bureau and Nelnet reported to both credit bureaus I owe them my student loan debt after my student loan was reported paid off Nelnet was reported by the BBB and now their Supervisor is saying hire a lawyer because it was verified with their advisors I owed it from the University of XXXX billing me and their Admission and financial aid records explained even after 180 days it was no longer owed and nothing on file after seven years to keep being billed for. The University of XXXX contacted Nelnet about me not owing the student loan after Nelnet said I owed the University thats why they keep billing me and to recertify the student loan for over 15 years for it to be removed and I was only given borrower defense repayment program emailed XX/XX/XXXX from Nelnet fraud department after being scammed this student loan debt account and I uploaded this screenshot that my student loan was borrowed and paid in full with University of XXXX already after Nelnet keep providing signed documents of me borrowing and withdraw check and one month schooling online I received from University of XXXX XXXX in charge of that department had XXXX the advisor with Nelnet update my bill was never in collection and being paid to Nelnet and so Nelnet supervisor explained have a lawyer remove it by now and I would like this fraudulent student loan XXXX account with Nelnet deleted their making statements for the University of XXXX by updated changes to the credit bureau and the screenshot shows that my student loan I opened a account with one was canceled the other one paid in full with XXXX XXXX XXXX and updated like that from XX/XX/XXXX-XX/XX/XXXX as paid off and removed. I never signed and took out a personal student loan just mailed out deposit money orders for those kind and Nelnet scammed this one to me and I am filing this complaint to have them remove my identity and account information from their records the University of XXXX verified nothing was owed to Nelnet in XX/XX/XXXX I am being billed by a Nelnet company and told to hire a lawyer to have this student loan account removed that Nelnet have a billing account for me on in XX/XX/XXXX.
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| 06/13/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Multiple tradeline-credit reports of the same student loan disbursement by two or more loan servicers [ =tradeline reporters ] are unlawful being duplicate reports of one loan by one-and-the-same lender ( here, XXXX XXXX XXXX ). That is, it is unlawful for one lender, XXXX XXXX XXXX, to duplicate credit report the same loan simultaneously through more than one of XXXX XXXX XXXX subordinate/agent loan servicers, here, coincidental credit reports of one loan by both NELNET and XXXX XXXX. The lender for my federal student loans, legally distinct from mere loan servicer, is identified for each of my federal student loans in the National Student Loan Data System ( hereinafter, NSLDS, respective loan photocopy record pdf attached ). Duplicate loan reports by a single lender, Department of Education, are unlawful because duplicate loan reports double/more-than-double borrowers credit-reported-debt for each loan duplicated in the borrowers credit report. The borrower is not liable to pay unlawful duplicate-credit-reported debt, but said illegal duplicate report materially adversely impacts said borrowers credit worthiness ( higher interest rates, less favorable loan terms, etc. ), and lowers credit score. In my case, duplicate/triplicate-loan-servicers ( s ) -reported student loan debts make it impossible for me to obtain even minimal new credit from any bank/lender, i.e. despite no adverse credit act in my life, and middle class US-government-paid income, I am denied any new credit. Reproduced below are the duplicate reports by NELNET ( prepayment loan servicer, i.e. no payment was owed to NELNET/no payment was made to NELNET ) and XXXX XXXX ( hereinafter, XXXX, current loan servicer, to which repayment installments are made monthly ) of same disbursement/student loan reported in my most recent, XX/XX/XXXX, XXXX, XXXX and XXXX ( hereinafter, Credit Reporting Agencies or CRAs ) Credit Reports : ( See two tradeline pdfs attached from NELNET and XXXX. ) It is evident from these two tradeline-reports within one CRA credit report for the same {$20000.00} student loan disbursement, that my actual legal liability ( now after 76 monthly payments to FEDLOAN ) on said loan is less than {$11000.00} ( 3 payments through XX/XX/XXXX, not shown ). Nonetheless, NELNET, a former servicer/never lender not owed any payment, illegally duplicate reports this oneXX/XX/XXXX student loan, so my credit report currently reflects more than {$31000.00} debt for said one loan, more than {$20000.00} of which is NELNETs fictitious unlawful duplicate reported debt I do not now/never owed.
I have repeatedly disputed said unlawful duplicate reporting of my student debt to CRAs and NELNET, to no avail. To date, CRAs temporarily delete NELNETs disputed tradeline then illegally reinsert it at NELNETs unlawful oft repeated request. As legal lender and principal of both its agents, NELNET and XXXX, XXXX XXXX XXXX obviously bears ultimate legal responsibility for the actions of loan servicers acting in clear violation of federal law for benefit of XXXX XXXX XXXX.
|
| 10/13/2017 |
Yes |
- Debt collection
- Federal student loan debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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Nelnet, Inc. first contacted me by mail in a letter dated XXXX XXXX, XXXX, which started with the language : " ACTION : Your account number has changed. Please update any bill pay services you may use with your new account information or use the new payment mailing address below. '' The " new '' account number " XXXX ''.
There is also a code on the left side of the document " XXXX '' Since I never had a " prior '' account number with Nelnet, how could this possibly be a " change '' in account number?
Coincidentally, I had also received a letter dated XXXX XXXX, XXXX from XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, NY XXXX, XXXX XXXX, which stated : " Notice of Loan Servicing Transfer from XXXX to Nelnet ( XXXX XXXX XXXX XXXX ). Account Number : XXXX. '' According to the regulations however, I was supposed to have received a notice of transfer from both servicing companies. I have never received a notice of transfer from Nelnet.
Additionally, the National Student Loan Data System reports loans in my name that I had no knowledge existed and appear to be duplicates. One group allegedly consolidated on XXXX/XXXX/XXXX and another group allegedly consolidated on XXXX/XXXX/XXXX and the amounts are similar.
However, I only had one consolidation loan, but after finding NSLDS and doing a bit more research, I allege that the loan consolidation application I signed was for loans that were not mine to begin with, but the loans I did apply for were not consolidated ( or so I thought ).
I had no way of knowing this because I was never provided with copies of any student loan documents by the financial aid department ( s ) at either school, so I was relying upon the financial aid department to provide the correct information to the lender ( s ).
The loan detail Nelnet sent me via CFPB today references two separate FFELP consolidated loans, neither of which seem to have any relationship to the loan document they sent me ( XXXX XXXX XXXX ) which represents the consolidated loan I 'm disputing, comprised of a subsidized XXXX XXXX XXXX XXXX XXXX and a XXXX XXXX XXXX, ( see copy attached to CFPB Complaint XXXX ).
In addition, Nelnet has been reporting two separate loan amounts and payments to XXXX, XXXX and XXXX that are entirely different account numbers than they are allegedly collecting from me.
Something is definitely wrong. This is not the first problem I 've encountered and in fact, the problems with student loans go all the way back to the application and continued, multiplied ( literally and figuratively ) over the years no matter who the servicer has been.
Based on the coordination involved with the timing of the letter from XXXX and the letter from Nelnet, I allege this was done knowingly and intentionally with intent to defraud.
This is a pattern or practice I have seen several times over in reviewing all my servicing documents throughout the years.
I will also be filing complaints directly with the credit reporting agencies as well, asking them to delete this information from my record.
Thank you, XXXX XXXX
|
| 02/01/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
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At the beginning of XX/XX/XXXX, I refinanced my Firstmark Services student loan with a new servicer. Since I was enrolled in autopay on my Firstmark account, an additional {$1000.00} payment was withdrawn after my new servicer paid the consolidation payment, resulting in an ending principal balance of - {$910.00}. I initially called on XX/XX/XXXX and the representative told me that the overpayment balance would be sent to me via check once my account transitioned to " Paid in Full '' status, which would take about 3 weeks. After not hearing anything beyond that, I called on XX/XX/XXXX and was told that a check was sent out to me on XX/XX/XXXX and that I should receive it by XXXX at the latest. After not receiving the check nor any further correspondence from Firstmark Services, I called on XX/XX/XXXX and was told that according to their records, no check was ever sent and that my account was being put into " Review '' status to determine the issue. I was told that I would receive a call from someone on the " Leadership Team '' within 24-48 hours. After not receiving a call by XX/XX/XXXX, I called again and spoke with a supervisor ( name redacted ) and was told that my account was being reviewed by the " Resolutions Team '' to determine if a check had been created, sent, and/or cashed. He also said that a " rush '' was being put on my inquiry to receive a quicker response. Although it was previously determined thatbased on the details for my account in their systemno check had been sent ( and therefore could not have been cashed ), the supervisor said he would look into the details and follow up with me with on XX/XX/XXXX and XX/XX/XXXX ( his work days ) regardless of whether he had updates just so I knew it was still being worked on. I received no call on XX/XX/XXXX and when I tried to call on XX/XX/XXXX, my call was terminated due to the offices being closed. I called again on XX/XX/XXXX to speak with the original supervisor and was told that direct supervisor numbers are not given out for privacy reasons, which I understand. However, when the service representative messaged the supervisor to ascertain the status of this issue, he stated that " there haven't been any updates yet '' despite him saying he would reach out anyway just so I knew it was still being worked onthen stopped replying to the service representative 's messages when she asked him what the next steps would be. At that point, I asked to speak with another supervisor ( name redacted ). While he was friendly and understanding, he said almost the exact same thing as the first supervisor, including that he would give me a call on XX/XX/XXXX regardless of whether there was an update and that he would put a " rush '' on my inquiry. I compiled all of this information and submitted a complaint through Firstmark Service 's customer service system and just received a response saying they were sorry for the confusion and that a request for a " Leadership review '' was submitted for my account, which is exactly what I was told when I called in on XX/XX/XXXX.
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| 01/10/2023 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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During my last XXXX - XXXX years as an XXXX, I had to take out a private loan to finish my degree. The original loan was through XXXX XXXX the loans were sold to XXXX XXXX, and now they are with Firstmark Services. The customer service is XXXX ; I have made numerous calls to the company with questions, and I receive a different answer depending on the representative. When my loans were transferred to Firstmark in XX/XX/XXXX, my monthly payments were {$310.00}. I called Firstmark to ask if they offered an income-based payment plan, I was told yes. When I called back to ask about the paperwork required to an income-based payment plan, I was told that they DID NOT offer that plan at all. After suffering financial strain relating to the pandemic, I asked if there were any options for a reprieve/reduction in the monthly amount. I was told by a different representative that the company had an income-based option, but it was only allowed for one year. After reading this " income based '' application, the actual result is a temporary measure that reduces your monthly payment by 50 % for the first 6 months. During months XXXX - XXXX, the payment increases to 75 % of the original monthly amount. After one year, the monthly payments resume, usually at a HIGHER amount relative to the original monthly payment being made prior to their " 12 month payment reduction plan ''.
I decided against their 12-month payment plan, and have continued to make my payments. In the past year, my payments keep increasing ( often with less than a month 's notice ). Between the months of XXXX and XXXX of XXXX, I had no choice but to defer monthly payments due to financial hardship. When payments resumed, they were {$310.00} ; I had expected some increase due to the deferment period. By XXXX of XXXX, the payment jumped to {$320.00}. In XX/XX/XXXX, the payment jumped to {$320.00}. I took my last allowed period of deferment between the months of XXXX and XX/XX/XXXX due to financial hardship. When payments resumed in XXXX, the monthly payment was {$360.00}. In XX/XX/XXXX, the monthly payment increased to {$390.00}. In about a year, my monthly payments have increased by {$81.00}. My total balance has exceeded the original loan.
Today, XX/XX/XXXX, I received a second email from Firstmark Services stating : " In accordance with the terms and conditions of your loan agreement, and to ensure you are able to pay your loan within your remaining term, your payment has been recalculated. Effective XX/XX/XXXX, your new regular monthly payment increased to {$430.00} ''. I am already stressed about how to come up with the amount. The cost of EVERYTHING is increasing : food, fuel, rent. My wages have been stagnant for 2 years. It seems to me XXXX is more concerned about making money rather than helping their clients pay off their loans. I literally can not afford these sudden increases. The {$36.00} increase equates to half of our weekly food budget. It's disgusting. I am trying to refinance with other companies, but I do not make enough income to qualify.
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| 12/08/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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According to 15 USC 1681 {$600.00} of the Fair Credit Reporting Act " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality and a respect for the consumer 's right to privacy. '' ( Furnisher of information to credit agencies ) is a consumer reporting agency and I am the Consumer. I invoke my right to to ensure my private information IS NOT shared as backed by 15 USC 6801 which states " It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its consumers and to protect the security and confidentiality of those customers nonpublic personal information. '' ( Furnisher of information to credit agencies ) is a financial institution as defined under that title 15 USC 1681 {$600.00} sec. 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' Additionally, these companies that furnish information to credit agencies, financial institutions and the Consumer reporting agencies XXXX, XXXX and XXXX DO NOT have my consent to furnish this information and they surely DO NOT have my written consent. Any and all consent to XXXX, XXXX XXXX, ( Furnishers of information to credit reporting agencies ), whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless -- the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Furnishers of information to credit reporting agencies ) never informed me of my right to exercise my nondisclosure option. Not only that, 15 SUC 1681C ( a ) ( 5 ) states " Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information. Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. According to, 15 USC 1681 s-2 ( A ) ( 1 ) A is states " A persons shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. Also, 15 USC 1681 e states " Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681 c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. '' XXXX, XXXX and XXXX are not maintaining reasonable procedures. Also, 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I AM OPTING OUT OF YOUR REPORTING SERVICES.
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| 06/08/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
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Dear Sir or Madam, I have a private student loan originally taken via XXXX XXXX, the loan amount about {$100000.00}. I have always made regular payments. I had opted for electronic document delivery in which XXXX XXXX maintained my statements and documents ; any time I needed them I only had to login to XXXX XXXX.
This year, XXXX XXXX announced they were exiting the student loan business and my loan would be transferred to Firstmark Services, a division of Nelnet.
I was reassured by XXXX XXXX that the transfer would be seamless, I would be able to access all of the information regarding my loan, for example statements, tax statements, etc. with XXXX as I was with XXXX XXXX.
My loan was transferred, the automatic payment process was seamless. I did have some initial minor problems in registering for my Firstmark account, however this was resolved upon calling Firstmark customer service.
My monthly statements and other documents were not transferred. These are important to me as I periodically need these when I balance out my home accounts and budget.
I contacted XXXX XXXX kindly requesting that they transfer my statements and documents to Firstmark. They responded that the people at Firstmark are who I should be contacting as they are now 100 % in control of my loan and loan servicing, would have this information to provide as all was transferred to Firstmark.
I contacted Firstmark customer service with a very simple request, quote, " please provide me with my monthly statements that I had when my loan was being maintained by XXXX XXXX. '' Now I don't think this is a particularly hard to understand non unreasonable request particularly as this loan amount is big and clearly profitable given I have never been delinquent on this or any loan for that matter, and make regular monthly payments as agreed and plan to continue to do so till the loan is paid off.
All I want are the monthly statements I could access with XXXX XXXX accessible to me once again. And if they can't get them all, then at a minimum, the statements from this year for XXXX, XXXX, XXXX, XXXX and XXXX.
And failing the above, then if they can just tell me for each of the months this year, thus XXXX, XXXX, XXXX, XXXX, XXXX - of each of these payments, how much went to principal and how much went to interest as these 2 details are the 2 critical details I need to enter into my accounting and budgeting software.
So I don't think this is too much to ask however Firstmark at the moment seem entirely unwilling to provide me with this information.
As a sidenote, I have not received my tax documents related to this account, Firstmark seems unwilling to provide this to me either, although at the moment I am not in need of this, however will need it in due course.
I would be grateful for your help in communicating with Firstmark, hopefully the result will be me getting the information I need. Although I feel I have made my request clear, it might be you may be able to communicate what I need in a different more understandable manner.
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| 04/05/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I have struggled to obtain accurate information about my loan, mainly repayment with First Mark Services. First Mark Services is servicing XXXX private loans. I received information from XXXX that my loan would no longer be serviced by them the first month after my loans came out of forbearance. My first month payment came from First Mark and was completely unaffordable. I called them immediately so see what I could do to get on a more affordable repayment plan. I was advised by a representative that I should call XXXX to see if they could restructure my loan so that I would be eligible to be enrolled in a repayment option that would work for me. When I called XXXX I was informed that it was " severely inappropriate '' that I was advised by First Mark Services to call them because they no longer had access to my loan and to essentially stop calling them. I called First Mark Services the next day to inform them of what I was told by XXXX the representative said that he did not know of any other options open to me and that I should seek a 3rd party to reconsolidate my loan. I have been paying interest on these loans since I first obtained them years ago and my credit is not that great so that option is not really an option to me. I received multiple calls in regards to my account being past due and each time I spoke to a customer service representative to see if they could find something that would help me make payments. I spoke with someone about making partial payments and they told me that it did not make sense to do that because the late fees were so heavy that I was just making payments on the late fees and not actually towards my past due amount. Yesterday I spoke with a representative who informed me that I was eligible to get on a graduated payment plan that would drastically reduce my monthly payments if I could pay the past due balance. I felt so relieved! I asked to speak to a supervisor to inform them that I was displeased with the fact that my account was now two months past due because I could not afford the high monthly payment but if I had been informed of the graduated payment plan that I would have been able to pay from the get go. The supervisor then informed me that the previous representative was misinformed and that my account was in fact NOT eligible for graduated payments. I am now back at square one. I am receiving information on my loan and repayment options that are not true and I am not receiving the assistance and customer service that I believe that I deserve. I have tried very hard to portray how important maintaining a good standing with the company and keeping up with my payments is to me and First Mark just does not seem to care. I am unsure of what my options are now. I can not afford the only option they are offering me and I am confused because I am getting information that is true and helpful one second and then nothing the next. I have informed the company of how disappointed I am with the services and they seem to care less and have not offered to assist me in anyway.
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| 11/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have made attempts to pay my statement balance. The first time I scheduled the amount to be debited from my checking account on a specific date. The payment appeared to be processed on Nelnets end and my account had reflected a payment made on the date I specified. A week later I received a letter from Nelnet that the payment had been canceled.
I made a second attempt to pay my statement balance after confirming with my bank I had the accurate information listed. Again, the payment appeared to have been processed on Nelnets end and reflected the updated information as if they received and processed the payment. A week later I received the same letter saying the payment was canceled, and my account reverted back to the previous status as if no payment was ever made.
I reached out to my bank and they verified that there were no transactions from Nelnet or Dept of Education and all of my account information was accurate. I reached out to Nelnet and waited on hold for 2 hours before being on hold with support on and off for 3 additional hours.
At first they told me there was no bank information on file, then they said it was because Nelnet couldnt find the bank account. I have confirmed that the account information is correct and is the same account I use to pay all of my other bills with absolutely no issues. Nelnet kept insisting that this issue was with my bank. My fianc who has a different bank has had the same issue when he has tried to make payments on his Nelnet account. Which leads me to believe this is an issue on Nelnets end that they refuse to acknowledge or investigate.
When I asked for evidence I could provide my bank with that Nelnet had indeed tried to deduct payments from my account, they said sure we will email you in 2-3 weeks since they are backed up right now.
My due date will have come and passed by then. If I can not provide my bank with evidence that there may be an issue on their end, how am I supposed to resolve the issue? I asked what they wanted me to do in the meantime as I did not want another administrative forbearance applied to my account. Since one had already been placed on as it took a month to process my request to move me from IBR to the graduated extended repayment plan. They said they will push back my due date to the end of the month, but that would take 2-3 days to update. It has been 4 days and still my account reflects my original due date.
I will be traveling next week and will not have the flexibility to mail a check, should they not update my due date in time. Im not even sure I would trust Nelnet to collect a check and properly apply it to my account. I do not feel it is fair to be penalized for Nelnets incompetence. I have made the attempt to contact them multiple times, and tried to make payments. I am unable to set up auto pay with Nelnet, which also excludes me from being able to take advantage of the small .25 % interest reduction.
I have a full time job, and can not afford to sit on hold 5 hours a day in hopes that Nelnet can resolve my issues.
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| 04/12/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I logged into my Nelnet account today to this notice : At the end of XX/XX/XXXX, we changed how payments are allocated to help you pay down your loan ( s ) with the highest interest rate more quickly when you pay more than the current amount due. Get more details at Nelnet.comXXXX
The relevant new section is here : Unless you direct your payment to an individual loan or group, the standard allocation method is as follows. After your current amount due is paid, payments are allocated across loans in repayment status starting with the highest interest rate. Once the loans in repayment status with the highest interest rate are paid in full, any remaining payment amount will be allocated across the loans with the next highest interest rate. If two or more loans in repayment status have the same highest interest rate, the payment will be allocated first to the unsubsidized loans and then to the subsidized loans, in proportion to each loans regular monthly payment amount.
When you pay more than your current amount due, your due date on loan groups in repayment status will advance by one month each time you satisfy the regular monthly payment amount for that group. Your monthly billing statement will show {$0.00} due for that loan group.
Since your excess payment will continue to be applied to the loan group starting with the highest interest rate, you will continue to have an amount due for loan groups with lower interest rates. ** You have the option to request that we not advance your due date when you pay more than your current amount due. See Special Payment Instructions for more information.
If you want your excess payment to continue to advance the due date of all of your loan groups in repayment status, you can direct your excess payments to all loan groups in repayment status, instead of targeting the loan group ( s ) with the highest interest rate, as a one-time or recurring special payment instruction. This will help keep the due dates for all loan groups aligned.
My loans are in a graduated repayment plan, and I have already paid about 60 % of the balance of the loans in interest alone. Currently, I am attempting complete payoff, so I am ahead of my loan schedule by making monthly over payments. In my situation, Nelnet is using this new calculation method to capitalize interest on my larger loan balance while paying principle down on my smaller loan balance. The net result is that over the course of the loan, I will pay more total interest due to compounding the outstanding interest into the balance of the larger loan. In XX/XX/XXXX, approximately {$50.00} in interest was capitalized into my outstanding balance on my larger loan even though my payment was more than sufficient to cover the interest on both of my loans and pay down principal. In order to stop this compounding from occurring, individual users must " opt out '' of the new payment policy if they find themselves in similar circumstances. I have contacted Nelnet to personally opt out, but this practice is predatory.
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| 11/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
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Hello, I hope all is well. I am reaching out because I paid my student loans off in the amount of {$27000.00} on XX/XX/XXXX to Nelnet which bought my balance to {$0.00}.
Recently there was an announcement that the government was going to do a one-time student loan forgiveness and since my account started with the letter XXXX Nelnet stated that I would qualify. In order to do so, I called Nelnet on XX/XX/XXXX to refund my loans so I then can apply for forgiveness.
It was approved by Nelnet I believe a few days after however, it was approved by FSA on XXXX XXXX. To my wife and I surprise, both Nelnet and the FSA show that my balance is back on there however my wife called on XX/XX/XXXX to see what the status of the refund is.
We were told by Nelnet it is still processing. We asked how long would it take to get the refund and they didn't give an answer. They just said it would come by mail.
I am writing a complaint because Nelnet has not provided me a timeline on when the checks will come. I am also writing this complaint because the Department of Education, nor the Department of Treasury has provided Nelnet a timeline of when the checks will come.
If someone could help me get those checks as soon as possible or provide a status of when the checks will come would be great because the student loans start back up in XXXX and being as though I only agreed to a refund because I qualified for the student loan forgiveness, which is not happening indefinitely due to the court order I would like to use those checks to pay Nelnet as soon as they clear so that the balance goes back to {$0.00}. This would tie me up financially if I don't have the checks soon because I will then have to pay with INTEREST starting in XXXX.
Things that I would like to accomplish during this complaint : Department of Education : Confirm that they sent the approval to the Department of Treasury so they can send me my refund. If they did not do this, I would like them to send the approval to the Department of Treasury as soon as possible.
Department of Treasury : If the Department of Education sent the approval over to them, I would like to know what date they will be sending the checks and if they completed already what date did they send the checks so I can look out for them. If they have not gotten approval from the Department of Education I would like someone to call them to get the status of the approval and work with them to get it completed.
Nelnet : I would like for them to provide an email stating that they see the check information on their end and to keep me up to date on what is going on. Saying that everything is processing is not helpful and this is a large sum of money that I can't afford to now be paying interest on. I would also like for them to work with the Department of Education and the Department of Treasury to make sure this issue is resolved as soon as possible including initiating the conversation and process if both departments ( Education and Treasury ) are not doing it.
Thanks!
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| 02/04/2019 |
Yes |
- Student loan
- Private student loan
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- Incorrect information on your report
- Account status incorrect
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Web |
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Nelnet states I have to repay almost $ 40K of student loans through the department of education. I have proof that I submitted to them all documentation under their requirements for a full forgiveness of any/all student loans both private and federal due to a medical issue ( s ) I have for full XXXX forgiveness. The department of education for my federal student loans have already been forgiven and in XX/XX/XXXX I filed a 1099 c on my taxes representing my full permanent release for any/all loans. Nelnet still states I owe them and state that I never gave them my income paperwork in order to finish the process ; this is not true ; they have received a copy of my tax statements every year since roughly XX/XX/XXXX when I began college. An agent from Nelnet stated to me that I should have gotten the full permanent release of financial responsibility in XX/XX/XXXX but unfortunately " they '' lost my paperwork!!!! Now they want me to go back through their entire 3-5 year process to forgive my loans due to a medical issue again because they didn't keep track of their paperwork which would have solidified the permanent release of my private loans!!!!! The agent on the phone I spoke with today XX/XX/XXXX literally told me that my loans had been 100 % forgiven up until XX/XX/XXXX when they never received my paperwork - this is humorous to me because I sent my paperwork including my tax documents through my tax service electronically and via USPS and I made sure Nelnet had to sign for it so that they couldn't say they never received it!!! In fact I did that every time I sent them correspondence other than by phone of course ) The Department of Education has already forgiven my student loans and Nelnet should have to do the same!!! The XXXX should be forgiven and erased off of my credit and I should also be given an apology for the stress they have dragged me through. I have done my part every step of the way and have jumped through all of their hoops ; gone to countless doctor appointments, filled out a ton of paperwork over the years and now that they have screwed up, I'm supposed to pay what I don't owe?!?!?!? I don't think so. If they don't erase the XXXX then we can go to court where I can show proof of everything I have which states in XX/XX/XXXX the department of education including Nelnet forgave all of my loans, both federal and private! I should not have to go through their process of reapplying for their XXXX XXXX XXXX XXXX program ; I went through it once and will not do it again! They keep sending me correspondence saying they are going to garnish my wages which should never happen considering I have proof from them saying I have been relinquished of all student loans, both private and federal. At the very least if the federal government through the Department of Education forgave my federal loans that should be required to apply to my private student loans ; which I shouldn't even have to add here being I have the letters that prove they all have been forever discharged!
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| 09/26/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Hello, On XX/XX/XXXX, I received notification from XXXX that Nelnet would be my new servicer, effective XX/XX/XXXX. On XX/XX/XXXX, my XXXX loan payment increased from {$210.00} to {$260.00} ( approximately {$50.00} ).
I called Nelnet in late XX/XX/XXXX to try to understand the ~ {$50.00} increase, and received no answer. I requested an amortization schedule, and was told that would not be possible. I called back Nelnet on XX/XX/XXXX ( today ), and explained to the representative that I wanted to understand the {$50.00} increase, and my understanding is that I have approximately 10 years remaining for my consolidated loans and 5 years remaining for my variable rate loans. After a long pause, she returned to say that there is good news, and Nelnet has put my loans on a 25-year repayment schedule effective today, with 201 installments remaining, and a monthly payment of {$140.00}. I explained that I am not interested in 25 years, and requested a 15-year and 10-year plan, as I had thought I originally had in place. They said this is not possible. I also requested an amortization schedule for the second time, and was again told that would not be possible. Nelnet could not explain the {$50.00} increase either, so I filed a complaint with Nelnet. Nelnet indicated that I was paying too much every month, but could not explain why then XXXX/Nelnet does not owe me money or if my principal & interest owed have been accurately reduced as a result of these " over payments. '' Here is background on my XXXX Loans ( taken from email records ) : On XX/XX/XXXX, all of my loans were switched from a standard 10-year level repayment plan to a 15-year level repayment option.
On XX/XX/XXXX, Account -2, with a variable interest rate, was adjusted to a 25-year extended repayment option, effective with my XX/XX/XXXX installment. The new monthly payment amount was approximately {$220.00} on XX/XX/XXXX. Account -3, with a variable interest rate, was adjusted to reflect the graduated repayment option for a 15-year term, effective with my XX/XX/XXXX installment. The new monthly payment amount was approximately {$78.00} on XX/XX/XXXX. ( Account -1, which is consolidated with a fixed interest rate, remained on the 15-year level repayment option ).
Promotions and Incentives : -XXXX XX/XX/XXXX letter : I am eligible to receive a 2.5 % interest rate reduction for the -1 account signing up for XXXX XXXX.
-XXXX XX/XX/XXXX letter : I should have received a rebate of 1 % off of my -1 loan amount.
-XXXX XX/XX/XXXX letter : I am eligible to receive ( 1 ) a 2.5 % interest rate reduction for the -3 account signing up for XXXX XXXX ; and ( 2 ) 1 % interest rate reduction after making 36 timely payments -XXXX XX/XX/XXXX letter : I should have received a rebate of 1.5 % off of my -3 loan amount.
-XXXX XX/XX/XXXX letter : I should have received a rebate of 3 % off of my -2 loan amount.
-XXXX XX/XX/XXXX letter : I am eligible to receive a 2.5 % interest rate reduction for the -2 account signing up for XXXX XXXX.
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| 07/13/2021 |
Yes |
- Debt collection
- Federal student loan debt
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- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
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Web |
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I think they sold my private information to quick cash lenders.
Horrible and cruel customer service/management Lack of Communication Unfortunately, the prompts before this didn't quite explain my situation. I had just found out that my loans had defaulted and been with XXXX XXXX XXXX ( under XXXX ) for a while. I was looking to get back into school to finish my XXXX and begin my XXXX XXXX to, in part, pay back that student loan debt. It wasn't until a bunch of phone calls when my financial aid was blocked that I even knew this company ( evidently in the midst of a pending lawsuit for harmful business practices XXXX was to collect my debt at all. So, there's one complaint right there.
Now, I reached out to them on Thursday, the XXXX of XX/XX/2021 to discuss my options since I would like to get back into school. Their first suggestion? Ask your parents and your friends for money. That is just a cold and cruel request that they know is entirely realistic and they might as well have called me a XXXX XXXX. Next, they offered the long term repayment plan that seems to be the one that they are being sued for. They offered a quick robo call type explainer on it and I was informed I could ask any questions I had about it. Well, it was a ton of information. I wouldn't even had known where to begin as far as questions go. Felt like a scam to me if I am being entirely honest. And turns out, based on other complaints, it was for many other people.
I decided to consider my options and hung up the phone. 3 business days later, on Monday the XXXX of XXXXXXXX XXXX I got something in the mail I had not seen in years ; A letter for a quick cash loan offer from XXXX XXXX XXXX At first I thought nothing of it, but then I considered my situation. How odd is it that I have this conversation just three business days earlier and suddenly, out of nowhere, I am now beginning to get these types of letters again for the first time in years.
So I called them again today Tuesday the XXXX of XX/XX/2021 to find out what other businesses they might have communications or affiliations with. As you might imagine, it was mostly useless and kept being passed on to the next person. Eventually, I got on the call with a manager at XXXX XXXX XXXX XXXX named XXXX XXXX. He consistently walked around my questions, opting to just say over and over again that they communicate back and forth with the government. Eventually though, he mentioned that XXXX has communications and affiliation with all sorts of companies.
The entire time, he was very cold. When I asked about the lawsuit, his response was that it was just people who didn't want to pay back their loans taking advantage of the system.
After the advice and cruel nature of their management and business practices, I do not trust for a second that they are not selling our information to people in an attempt to make money during a time that I am certain they are absolutely hemorrhaging financially. I'm now wondering if this has happened to other people.
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| 01/09/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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This Complaint is in response to the XXXX XXXX, XXXX letter I received regarding my goodwill request to have late payments removed from my credit score report. In the letter I was told that such reports could not be removed due to regulations promulgated by the DOE and the FCRA. Contrary to these assertions, by failing to update previously reported information, Department of Education/Nelnet is in violation of Section 623 ( a ) ( 2 ) of the FCRA.
I have attached an FTC advisory opinion which interprets Section 623 ( a ) ( 2 ) of the FCRA. The issue posed in the advisory opinion is how a lender is to handle a situation when subsequent information updates a report that was allegedly accurate when it was made but no longer is accurate in the present time ( i.e., the identical situation I am currently in ).
The advisory opinion states that the Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by furnishers, or persons who furnish information to consumer reporting agencies ( CRA ) such as credit bureaus. In particular, this section requires a person that has furnished to a consumer reporting agency information that the person determines is not complete or accurate to promptly notify the consumer reporting agency of that determination and provide any information needed to make it complete and accurate. Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to update accounts as well as to correct.
, Department of Education/Nelnet representatives told me that because the delinquent payments were accurately reported in XXXX of XXXX that any subsequently initiated deferments would not allow for, Department of Education/Nelnet to update reports to CRAs to show that the payments were not late and actually in deferment. However, Section 623 ( a ) ( 2 ) clearly shows that the reports must be updated/corrected regardless of whether they were accurate at one point. * All of my, Department of Education/Nelnet accounts that were part of the XXXX XXXX late payments show deferment status effective as of XXXX/XXXX/XXXX. Therefore, my credit reports do not currently accurately reflect previous payment statuses with, Department of Education/Nelnet, both as they actually existed and as Nelnet has recorded them. I am thus requesting that in compliance with Section 623 ( a ) ( 2 ) of the FCRA that the three accounts showing a 60-day late payment in XXXX XXXX be updated and/or corrected and removed.
In the event that these reports are not immediately updated to accurately reflect my payment status during XXXX XXXX, I intend on filing disputes with each credit bureau in addition to official complaints with the FTC, and the BBB, and pursue other legal routes if necessary.
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| 09/24/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I graduated in XXXX ( need I say more? ) and have been working sporadically and for minimum wage until recently, so haven't been able to afford the almost $ 500 monthly student loan payment.
I kept in contact with Nelnet, who recommended deferring. I trusted them ( they are the professionals, right? ) and have accordingly been deferring until XXXX.
I recently reported a new job, higher income, but still concerned about the XXXX XXXX monthly payment I asked if it could be lowered. They suggested income based.
I applied and was approved. But they still had me in deferment. I sent numerous emails, nothing. And I've been requesting written communications, as I like to keep records and my cell isn't reliable. They ignore most of the time. What happens when I add - if you don't contact me asap I'll file a complaint - guess how quickly they get back to me? The next day.
I finally called as I was tired of being ignored and was told - oops, let me correct that. Seems like it was supposed to be in IBR, but was not. I told the rep multiple times ( and also in the past 6 months of communications! ) that I don't want any fees to impact my credit report.
This is because they reported an increase in my loan amount a couple months prior, and my credit score dropped XXXX points! All my hard work trying to rebuild ...
When the rep told me she would fix the problem, I asked her - " how do I know if you guys are going to report an increase again? '' She said " not to worry, that wouldn't happen, and that I was fine. '' Wow, so not true!
My income based repayment now shows a zero payment until next year. So great, I figure I can make small payments until I make more money. Will finally get ahead a bit. I've now made $ 500+ payments to my 18? I think it is, accounts in the past 6 weeks or so.
I just checked my credit report and an increase in the accounts was reported! I'm sooo upset.
How do I know when Nelnet is going to report to the credit agencies? Why am I not given the chance to pay any increases vs. their reporting the increase? I've asked them these questions at least 4 times, and no answer. Seriously?
This is the last email I sent them - " WHY AM I STILL BEING IGNORED? I GUESS I WILL LOOK INTO WHO TO COMPLAIN TO NOW. I'VE EMAILED YOU 4 TIMES IN THE PAST COUPLE OF WEEKS AND NO RESPONSE. I JUST LOOKED AT MY CREDIT REPORT AND IT WAS IMPACTED DUE TO AN INCREASE IN FEES. I'VE BEEN EMAILING YOU TIME AND TIME AGAIN TO PREVENT THIS FROM HAPPENING. I'M MAKING PAYMENTS TO AVOID FEES AND WAS STILL HIT. I GUESS I HAVE TO PAY THE FEES ON EVERY SINGLE ONE OF THE 17 OR 18 ACCOUNTS? DO THE FEES HIT EVERY MONTH? IS ANYONE GOING TO ANSWER MY QUESTIONS? IS IT BECAUSE I WANT A WRITTEN RESPONSE? '' Of course they called, and didn't leave a message.
Hoping by my finally lodging formal complaints the madness will stop. After researching, looks like there are many other people in the same boat, being treated the same way. I will be filing a complaint with the XXXX, as well.
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| 09/01/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account information incorrect
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Web |
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Dates of attendance at the university XXXX XXXX consecutive XX/XX/XXXX until XX/XX/XXXX. Graduation was supposed to take place in XX/XX/XXXX. University XXXX XXXX added two additional classes to my degree program. The school informed me that I would not get a degree if I didn't agree to the two classed added. Upon graduation the promise for alumni to intern students for jobs in the field of study was not completed. The school failed to give information on career possibilities which would have led to the salary in which enrollment in classes was intended. The University is trying to profit off the student but has not made the student profitable. 16 C.F.R. Part 433 : Federal Trade Commission Trade Regulation Rule Concerning the Preservation of Consumer 's Claims Defenses ( The Holder Rule ) ( 150.93 KB ). The note is worthless to the consumer and causes an outstanding balance to consumer credit reports. FTC Opinion Letter Affirms Consumer 's right under the holder rule. The promissory note rule can be considered inequitable to consumers. The U.S. Federal trade commission promulgated rule 433. Formerly known as the " Trade Regulation Rule concerning preservation of consumer claims and defenses ''. Rule reaffirmed in XX/XX/XXXX.
My credit report is the proof that will be submitted in this complaint. Beside the fact University XXXX XXXX failed to fulfil my promissory note the school sold the loans to Nelnet. NelneXXXX advised me to seek defense against the university due to the ongoing civil suits and negative media about the school misleading students into believing secondary education will lead to higher paying jobs. The school advertises the promise to help students find careers upon graduation. The XXXX campus advises keeping grades above 85. to gain the highest paying jobs. The XXXX campus failed to comply with any leads into employment upon graduation stating a higher degree would open the door to more possibilities. I would like the CFPB to gather as much information as possible in helping me to have Nelnet and the university XXXX XXXX removed from my credit report. The amounts for XX/XX/XXXX alone are {$27000.00} for an online course. My promissory note states that I wouldn't have to pay tuition until six months after graduation. My credit report reflects two charges per year for four years with XX/XX/XXXX having four charges. It is my belief that after all the information I have provided to the parties involved that keeping the inflated amounts on this consumers credit report knowing that the parties have failed to uphold the promises made ; at this point is because I am an XXXX XXXX woman that is paying my bills on time and would like to move forward in my life. Prejudice surrounds the decisions to correct the wrong that has been placed on the consumer. Nelnet knows that the University XXXX XXXX has been discredited and has paid the Department of Education millions to allow them to continue to defraud students. Please help me stop them
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| 07/26/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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In XXXX of XXXX I enrolled in classes at the XXXX XXXX XXXX XXXX XXXX Division. I took out student loans in order to get a XXXX. When discussing attending the school with the admissions advisor I was pressured to sign up as quickly as possible. I was offered a {$100.00} book voucher and waived application fee. I did not immediately cave in to the pressure, instead I took a couple of weeks to think things over and make sure I knew what I was getting into and making the right decision.
Over those couple of weeks I was in contact with the admissions and financial aid advisors. I explained my financial situation ; married, XXXX XXXX XXXX, with a young child, a mortgage, lots of debt. I thought their job was to guide me through this process. I trusted them. I did n't know that I needed to mistrust everything they said as if they were a used car dealer. I told them I could only go back to school if I had no out of pocket expenses during the time I was attending school. Once I graduated and got a better job, then I could pay. But with my current bills and current low paying job there was no way I could afford anything out of pocket.
I was assured I would pay nothing out of pocket. I enrolled. in late XXXX I began receiving bills for tuition. I sent the financial aid department many emails and placed many phone calls. All were ignored. It took months to get answers. Finally in XXXX XXXX I was told that I had hit the Federal Aggregate Loan Limit. That was my first time hearing that term. Apparently there was a limit to what could be borrowed, meaning that the initial advisors in XXXX were not truthful with me. I was told at this point that I would need to pay out of pocket or get personal loans. I attempted to get personal loans to finish the degree that I was about XXXX of the way through. I was denied by every bank I tried because I had too much student loan debt. I was forced to withdraw.
I would 've never enrolled in the school had I known this information up front. Now I owe {$70000.00} for a degree I could n't even finish and I will never be able to pay that back. Due to this situation, I ended up with XXXX and was hospitalized twice, once for 1 day and another time for 3 days, due to severe anxiety attacks. I had to go on anti-depressants so I could function on a day to day basis. All because the XXXX XXXX lied to me to get me to enroll. I have {$70000.00} in student loan debt and have run up credit cards paying for the hospital stays, doctor visits, and prescriptions. I am so much worse off than I was before enrolling in college.
I thought I was making a good choice for my life by choosing to go back to college. Now I see it as the worst decision of my life. I ruined my life. They ruined my life. So much for the American Dream. I have no faith in our government any more since it seems that the XXXX is complicit in allowing for-profit schools like XXXX XXXX and others to prey on students like me and use us to steal our Federal aid dollars.
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| 08/27/2023 |
Yes |
- Student loan
- Private student loan
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- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I was a victim of a fraud company that stole a large sum of money from me that led to my filing a XXXX XXXX bankruptcy in XX/XX/XXXX which was completed in XX/XX/XXXX. My XXXX XXXX loan was not included in this bankruptcy as I was able to work in my chosen career and currently am which makes student loans ineligible for any bankruptcy inclusion. In XXXX, the loan servicer was informed of the completed bankruptcy at which point they cancelled my auto debit and switched me to manual monthly payments and stated I had to submit the completion paperwork for the XXXX XXXX bankruptcy which I did. It was then reported on my credit report that this loan was included in the bankruptcy and was discharged and had no balance left. This is not accurate as I carried a balance and due amount the entire time that I paid every month. I disputed several times with no change as the loan servicer would claim this was " correct '' This caused my credit score to continuously yo-yo XXXX points constantly. This month the loan servicer has now stated to the credit bureau 's that my student loan is part of a XXXX XXXX bankruptcy and one bureau even shows it was delinquent in XXXX when the actual XXXX XXXX bankruptcy was filed. This is patently false. I have never missed a payment and was actually paying ahead and over the amount due at every payment. I also never filed a XXXX XXXX bankruptcy and it is literally illegal to file multiple bankruptcies in a row so is not possible to complete. They also placed my account in " admin forbearance '' without my permission which removes my monthly payment but continues to accrue interest on the loan. I again disputed these reports on my credit report with the loan servicer once again stating they were " correct '' and " true '' despite this not being the case. In one of my many conversations with the loan servicer I was told that they had asked the loan holder if they wanted to include my loan in the bankruptcy that was completed. I never asked them to do this. They did this without my permission or knowledge. I was also told that there is no time line for the loan holder to answer or respond to this question so at this point I could never receive an answer and this can continue indefinitely. I was told this was asked of the loan holder in XX/XX/XXXX and as of XX/XX/XXXX there was still no answer. I can not understand why this company would think they should ask permission to the loan holder to include a student loan in a bankruptcy that it clearly does not qualify for, with no time frame requirements for a response, while continuing to report inaccurate and incorrect information to the credit monitoring bureaus that negatively impact the actual person paying the student loan back, all without talking to or seeking permission of said person. At this point, I can only assume this is either gross negligence or intentional dishonesty with the continued wrong reports to the credit bureaus and refusal to correct the information.
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| 05/17/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Below please find a copy of the complaint I sent to the three credit bureaus.
I am writing to dispute the following information in my file. In XX/XX/2020, my student loan company Nelnet Loan Services Inc. hereinafter ( Nelnet ) either intentionally, recklessly, or negligently reported all my loan statues as 90 days late in the middle of the pandemic.
Nelnets report that my loans were 90 days late is inaccurate for several reasons. First, simply look at my credit report, in XX/XX/2020 Nelnet reported all my accounts as current, how is it possible for me to be 90 days late only one month later. The only notice I had that I was late was when I received the notice from XXXX XXXX. My Credit drooped over 100 points, I was furious. I contacted Nelnet and their holding message said, I didnt need to do anything during the pandemic. When I finally spoke to someone, they informed.me that I was 90 days late. I told them how is that possible when they just last month reported me on time, and they could not answer. When I asked why no one had ever contacted me via phone or email, I discovered that they had the incorrect phone number and email address. I have had the same phone number for 21 years and the same email address for the last 5. Furthermore, my contact information was sufficient for the previous owner of the loan to contact me via email and via phone. If there was any error with my contact information it is because of XXXX intentional, reckless, or negligent acts. When I contacted Nelnet and made them aware I could not make the monthly payment they immediately made my loan current without even providing them with a payment and instructed me to file for a repayment plan with the government. After filing my paperwork with the government, I was given payment terms of XXXX $ for a year starting in approximately XX/XX/2021. Nelnet is the one to blame for my being reported 90 days late I did nothing wrong. Had they simply contacted me like the last owner of the loan did the loan would never have been reported 90 days late. Because of XXXX action I lost out on a car loan and an apartment.
I am requesting that the loan status for all Nelnet loans in XX/XX/2020 be changed to current and the designation of 90 lay payment status be IMMEDIATELY removed to correct the information.
Please investigate this matter and correct the disputed items IMMEDIATELY. Please also be aware a copy of this letter is being sent as a complaint to the consumer financial protection bureau and I will be contacting an Attorney and pursuing legal action against both you and Nelnet. You company is negligent for allowing an account to be reported 90 days late before it has first been reported 60 and 30 days late. Your negligence is as much to blame in the falsities on my credit report as XXXX. Your company has a duty to report my credit accurately and you breached that duty ny allowing my account to be listed as 90 days late before first being listed as 30 and 60 days late.
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| 09/19/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Nelnet is the student load servicer I am writing you about.
New student loan repayment plan SAVE has been made available and I applied for it on XX/XX/XXXXXXXX via studentaid.gov. I was approved for it, with monthly payment of around {$45.00}. My information was transferred form studentaid.gov to Nelnet. Nelnet has requested our ( and of my spouse ) income information for years XXXX. I submitted all this information on XX/XX/XXXX. Needless to say, all this information was already pulled into studentaid.gov via previous tax returns, and was redundant, yet we summitted this information.
I was just informed that they have reviewed my submissions and me a bill due XX/XX/XXXXXXXX in amount of around {$450.00} - 10 times of the calculated on studentaid.gov.
They have not placed me under SAVE plan, as I have requested, instead Nelnet website shows an obscure " Income-Based Repayment ''.
Moreover, they have already charged me interest of around {$150.00}, and I see this amount added to my total student loan. The student loan payment have not started yet, yet interest is already being added, and the whole point of me applying to SAVE plan was to stop interest from being accrued.
The company has no way to communicate with them in writing via my account. I am able to send an email, and call them, however call wait times are hours and emails are not tied directly to my account.
XXXX. The student loan provider should not take a month to process my request to switch to SAVE plan.
XXXX. The student loan provider should switch me to SAVE plan and if not explain why not, instead of what is happening now - no communication.
XXXX. I should not accrue interest, while they take months to process my request.
4. Communication is lacking, web interface does not explain what is the status of my accounts and under which repayment plans my accounts are, only says ( Income based repayment ). Should say PAYE/REPAYE/SAVE instead...
XXXX. I shouldn't sit on a phone for hours waiting for customer support. I should have a way to communicate with the service provider via my direct account.
XXXX. I have submitted all tax information to studentaid.gov via IRS, there is no reason NELNET should hassle me for REDUNDANT income information for XXXX ( which I did promptly provide ).
XXXX. On XX/XX/XXXX I have received an email stating that my account was put on administrative forbearance, 3 days later later I received an email stating that payment is due XXXX, XXXX the amount of what studentaid.gov approved and processed me for.
XXXX. The behavior Nelnet is exhibiting to me appears criminal. They are delaying and misprocessing the applications, charging interest, where they should not and have no direct means of communicating with them, while obfuscating information that should be readily available.
In previous many years my student load provider was Great lakes, I have never experienced anything like this. This is unacceptable, I feel I am being scammed.
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| 05/22/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My student loan servicer Nelnet told me that I qualify for a lower payment, but that I can not receive it on the upcoming payment, because it requires giving me 30 days notice to change my payment and that it would create too much hardship for me to only give me 15 days notice, even though it drops my payment by roughly XXXX dollars. The background to this is that I sent in my forms for income driven repayment on XXXX XXXX , because they told me they were due then. After 2 weeks Nelnet told me that they could n't see the documentation. I called them and they told me it was due to lighting. ( the documents do n't appear to have a lighting issue on my end. ) Further I was informed that the documents were n't actually due yet, but no one had actually given me a due date as to when they were due. In good faith I sent them updated tax documents and the form again electronically signed on XXXX XXXX . On XXXX XXXX they emailed me telling me that they could not process the documents because the new Income driven repayment plan form was not signed. I called them and they informed me that they do not accept electronic signatures. I printed off a copy signed it and sent back multiple copies to ensure they 'd have the paperwork they needed on XXXX XXXX . I also called them and they informed me that if they could process the paper work that I could still qualify and get the income driven repayment amount that i qualify for by the XXXX date. I called them on XXXX XXXX to see how the application was coming along. They informed me that it was processed and that i qualify for a {$440.00} payment but that it could not go into effect until XXXX and that I had to pay the higher amount currently due because " they cant change the amount due, within 30 days of a payment because it will provide too much hardship on me '' - XXXX When I asked them for a confirmation number for the call they refused to give one stating they do n't do that. However on a previous call on XXXX XXXX they were willing to give one " XXXX ''. They informed me that all calls are recorded and that the current call on XXXX XXXX was being recorded.. Nelnets job is to process the documents, just because it takes them an extended period of time, or because they have trouble either enlarging or viewing imaging for some reason, does n't mean the burden should fall on me. In good faith I sent my documentation multiple times per their request. They only seemed to accept documentation after it was already too late. When I asked them if they were intentionally trying to push the documentation to be late they laughed, said no and said that they wished they were. As some one whose well versed in the banking system this seems fraudulent to me. Further to use a rule made to protect consumers, about sending about billing 30 days in advance, in order to push for a higher payment seems unscrupulous, deceitful, and highly unethical.
|
| 07/09/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Firstmark Services took over my student loan about a year ago from XXXX XXXX. Starting from that time I have gotten letters with incorrect billing information-I have been in deferment the whole time. The bills tell me that I have to pay the bill on a date. Knowing I am in deferment I thought it was automated billing and ignored it. Then I got letters saying the bill was late. I called Firstmark in XXXX and the person gave me so much attitude including telling me I should know when I have a bill due but concluded by telling me I was in deferment. When asked why I was getting these letters that would scare any person, she said it was because it was the school 's fault. I continue to get bills and letters - that I ignore because they are inaccurate since I will have no payments until school is complete. I call in XXXX because I am complete with my classes to see when I should expect to pay my first bill. They inform it will be due in XXXX. I ask them if they are sure since along the way I have been getting letters and phone calls. They are rude and inform me that they haven't been calling me. And that it must be XXXX XXXX ( where the loan originated ) and that I have not had to pay anything since they took over the loan. I tell them I am very confused then as to why I keep getting the phone calls or letters wanting to talk about my account. He says they have only sent me letters twice. Well I know and have voicemail proof from two phone calls on XX/XX/XXXX alone from someone who says they are Firstmark services telling me it is important that I call them in the next 3 days. These type of phone calls are scary. It makes you feel like you forgot something and that it will affect your credit score. However, Firstmark claims they had nothing to do with it. Last week I go to pay my XXXX bill that has been confirmed was due and that I saw on my account in XXXX and it was no longer there. When I call to ask First Mark what happened, the person on the phone was blatantly rude and said my college had stated I was still attending. I said something about the billing being crazy and he stated, " You know what's crazy the colleges putting in the attendance. '' Since First Mark has taken over my account, I have been made to think that I am late or overdue on my account often due to letters and phone calls, been treated as a delinquent customer, and there has never been accountability from First Mark. Student Loans are often excessive and must always be paid. I know how important it is to pay them for my continued good credit health and future purchasing success. So the fact this type of loan is being handled so poorly is extremely frustrating. Since the loan is over ten years old and there have been so many changes to who holds it, I have always been able to depend on the loan companies for accuracy regarding the account ; Firstmark is neither accurate, nor accountable, nor customer friendly. Something needs to be done regarding their practices.
|
| 07/03/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
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I am responding to the below reply from XXXX XXXX because the complaint was closed before I had the opportunity.
XXXX : The information you sent is NOT what I requested. I requested ALL loan documents, ALL of them, including the original promissory note. My loan was taken out in XXXX and the info you sent begins in XXXX. That is CLEARLY not everything.
Secondly, I AM paying monthly and have been for quite some time. That amount is ALL I can afford. Would you prefer I completely ignore this loan and make no payments? That is a question I would like a response to.
So, NelNet and XXXX are separate - I am filing SEPARATE complaints. Why are you receiving both of them???
Dear XXXX, Thank you for your inquiry regarding your federal student loan account with Nelnet Loan Servicing. The Consumer Financial Protection Bureau ( CFPB ) forwarded your inquiry to us for a response. We understand your still have the following concerns : 1. You received a response from the same person, but the complaint was for two different companies. 2. You requested the documentation by U.S. postal mail, however, they were sent on the CFPB portal. 3. You have been making payments through your bank. You are requesting clarification that payments were received. We previously serviced your Federal Family Education Loan Program Consolidation Loan. This loan has defaulted and will soon be transferred to your guarantor, XXXX XXXX XXXX XXXX ( XXXX ). Issue 1Same person answering for two companies : When a complaint is submitted through the complaint portal on CFPBs website, they forward the complaint to the company that should answer the complaint. We received both complaints, and answered accordingly. Nelnet Loan Servicing is a separate business from XXXX. Issue 2Documents requested by U.S. Postal Mail : On XX/XX/XXXX, we mailed the documents you requested. Issue 3Payments received : We previously explained your loan was subject to default due to nonpayment. While we have received some payments, the payments were not sufficient to cover the required monthly amount due. Beginning XX/XX/XXXX, your required monthly payment was {$64.00} as reflected on your monthly billing statements and payment schedule. Since XXXX, youve paid less than what was due each month. Because the minimum payment was not satisfied on a continual basis for more than 270 days, you defaulted on your repayment obligation and your loan will soon be transferred to your guarantor, XXXX, for collections. We attached a copy of your payment schedule and payment history, and mailed copies to you as well. We hope you find this information helpful. If you have any other questions, please call us at XXXX, between XXXX XXXX to XXXX XXXX ( Eastern ) Monday-Friday. You can also visit our website at Nelnet.com or email XXXX. Sincerely, XXXX XXXX Nelnet Loan Servicing Attachments ( 2 ) : Payment history Payment schedule ATTACHMENTS XXXX XXXX XXXX ( 28.1 KB ) XXXX XXXX XXXX XXXX ( 180.2 KB )
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| 06/09/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Older American |
|
XX/XX/XXXX I am so tired of XXXX ads on my TV. As a nonprofit, how are these paid for?
Im sorely disgruntled. And I am going to fight back. Finally.
I tried the XXXX XXXX, but there werent enough characters to explain my circumstances. I was denied.
What happened. XXXX I was admitted into the XXXX XXXX XXXX XXXX based on my XXXX in XXXX, XXXX in XXXX XXXX, and XXXX in XXXX XXXX, XXXX. I am smart.
However, to achieve XXXX 's XXXX XXXX degree, I discovered that a XXXX in XXXX was required. I flunked out of the program. With a student loan hanging over my head.
I had never heard of a thesis statement and was never exposed to how to write a paper based on that.
At XXXX, I wrote technical documents, taught technical classes, and went to technical conferences.
In fact, I worked so hard at flunking at XXXX, that sitting in front of my computer for hours caused XXXX. As an IL XXXX XXXX XXXX and falling off a pole working my way to school in the XXXX, I had hairline fractures in my XXXX. Sitting and reading English Literature to catch up, caused extreme health issues. I eventually had to get XXXX in my back to alleviate the pain. I cant sit for long periods of time.
I tried my best to get a XXXX in XXXX at the same time I got an XXXX in XXXX, but found that it was totally impossible. Im not a quitter.
I feel so defrauded.
Had the admissions counselor inquired about my reading habits, she would have found that I lacked the background in English Literature to succeed.
My reading habits when I was admitted to your program : Any XXXX XXXX XXXX XXXX XXXX short stories History memoirs ( XXXX, Civil War ) I do living history events.
Cookbooks ( I have XXXX XXXX Any XXXX XXXX Cooking, preserving, drying Gardening Prepping Writing, memoirs, how-to IT technical manuals XXXX Texas training. I was a paid tour guide.
I have read XXXX XXXX XXXX Shrugged and XXXX, XXXX XXXX XXXX, XXXX XXXX, In XXXX XXXX XXXX XXXX, and XXXX XXXX XXXXXXXX back in High School, XXXX. Thats it. At home I read XXXX and XXXX XXXX.
In the middle XXXX, I was an installer/repairman and barely had time to eat, sleep, and shower. The job was very strenuous, but It helped pay for college.
I graduated from college in XXXX, and worked at XXXX XXXX in XXXX XXXX for 23 years. After early retirement, I hoped for a career in Creative Writing. XXXX at that time, XXXX, was the only college I could find.
UNFORTUNATELY for me, a career did not pan out.
So, because I have been duped, I am filing a complaint with XXXX, FTC, XXXX, Nelnet, XXXX XXXX and sending to my Texas Senators as well as New Hampshire Senators.
I failed because XXXX failed me. I can see how the college just loves its online customers and we see ads of those that passed, but dont hear how you have misrepresented the college of those that failed.
I do not pay for fraudulent misrepresentation. Ever.
Cant wait to post on XXXX, XXXXXXXX XXXX XXXX, and XXXX.
Good day,
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| 11/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
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Web |
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I am writing to express my deep frustration and concern regarding the recent challenges I've faced while managing my student loans through Nelnet , Inc . I kindly request your assistance in resolving these matters and providing clear guidance on the status of my applications.
Over the past few months, with help from the XXXX XXXX XXXX XXXX, I've made persistent attempts to contact Nelnet by phone to discuss crucial matters concerning my student loans, such as applying for unemployment deferment and completing the Income-Driven Repayment ( IDR ) plan. Regrettably, despite spending multiple hours on hold ( up to XXXX hours per day ), I've encountered extensive wait times and have been unable to reach a representative.
I understand there are others who may be going through the same difficulties, and I am a customer in line. However, this ongoing difficulty in establishing contact has left me feeling overwhelmed and anxious about the status of my student loans. As a responsible borrower, I'm committed to maintaining good standing and ensuring the accuracy of my payments and paperwork. However, the lack of timely communication with Nelnet has made it challenging for me to proceed, placing added pressure on my job search.
Moreover, I am formally disputing a XXXX-day delinquency that has inaccurately impacted my student loan account and been reported to the three credit bureaus. This has severely damaged my credit standing, despite my consistent efforts to maintain a spotless payment history over the past several years.
Upon receiving an alert from my credit reports indicating a XXXX-day missed payment on XX/XX/2023, I realized there might be an error in this assessment. Due to the imminent date of my loans becoming due, I realized I was running out of time, therefore, with the help of the National Student Loan reps, I had already applied for an unemployment deferment and completed my IDR repayment plan before the XX/XX/2023 deadline. I have attached proof of this correspondence for your reference.
This error has caused undue stress and concern, impacting my credit score and financial standing. I've always been committed to meeting my financial obligations, and it's essential that my record accurately reflects this.
I kindly request a prompt investigation and correction of this error, along with confirmation of the correction. Additionally, I would appreciate the removal of the XXXXday reporting from my account. This has brought on damage beyond repair at this point.
I trusted that Nelnet would take matters like this seriously and would address this situation promptly. I value my positive relationship with them and hoped to resolve this issue amicably. However, after receiving the last correspondence from them, it has brought on more frustration due to the lack of empathy and communication.
Your attention to this matter and commitment to assisting me with resolving these challenges are greatly appreciated.
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| 01/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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For over a year, I have been fighting with Nelnet to correct information on my file that is incorrect. I have been on the Income-Based Repayment Plan since XXXX and have re-filed every year. I was told in XXXX that they did not have me on and that information was mistakenly provided to me which had led me to believe that I was on the IBR plan. I was informed that for the past 7 years they used up deferment and forbearance instead!!! Last year when I submitted information to recalculate my payments ( this is when I learned that I was not on IBR ), Nelnet had my paperwork sitting there for months without touching it. It was n't until I checked my credit report that they incorrectly reported more than XXXX accounts at least 90 days past due!!! My credit went down nearly XXXX points! I have gone back and forth with them to no avail. When I told them to correct the IBR information for the past 7 years, they basically told me they were sorry but there is nothing they could do. I can not get approved to live an in apartment now and I have been having a hard time finding a job that allows me to pay more than my minimum payment to pay my student loans. I can not finance another vehicle and my credit card was recently cancelled due to this.I went to graduate school and I have a large amount of loans I took out to pay for my education. Nelnet has been avoiding correcting the information. I believe that the cost of my loans is exceedingly high and do not reflect the correct amount I borrowed including the correct amount of interest. They are difficult to deal with and their representatives on the phone are powerless. Please do something about this. I know many people who are struggling with the same issue being cheated by Nelnet.
I believe much of the confusion on Nelnet 's part comes from lack of understanding from the representatives on how repayment of student loans impacts the borrower. Every single person I spoke with had a different answer and I attempted to have them give me the correct paperwork for recalculations 6 different times in XXXX. I am sincere in repaying my student loans but find that their business practices are misleading and damage the borrower 's ability to pay by increasing fees, keeping incorrect information and reporting it to the credit bureau. I have never before had my loans in a late status. I want them to be fair and give me the opportunity to repay but have the correct information and also fix all the accounts they placed in late status reported to the credit bureau. Every time I speak with them about fixing it, their response is " its not what you have sent. Its when we receive it '' despite them having the paperwork and having it sit there with no action being taken. My financial situation and future has been heavily impacted by this. My credit tanked to the point I cant find a better paying job now and properties are refusing to offer a lease without a heavy deposit that I can not afford.
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| 07/09/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XXXX XXXX, 2023 I received an email from NelNet that my student loans were being transferred from Great Lakes to the new platform. This presented 2 immediate problems that seem to be unfair or shady business practices at minimum and with further information are clearly designed so NelNet can rake in the maximum amount of interest/income as possible.
- I was unable to access my Great Lakes account in any meaningful way. The payment history was unavailable, and I could make no further payments towards my account.
- No new account with NelNet was set up; further exacerbating problem 1.
I received another email on XXXX XXXX saying I could sign up with NelNet to access my information, but today ( XXXX XXXX ) was the first day I tried logging in. I was successful in verifying myself and getting access to my new account, but there were again problems.
- All payment history from Great Lakes was not transferred and is unavailable.
- There is no way to contact them except during regular business hours via phone - their email portal is 'unavailable '.
- The one thing NelNet WAS able to transfer ( besides my balances ) was my auto-pay and banking information. There was already a payment scheduled for XXXX for a minimum payment, despite the fact all Student Loans are in COVID Forbearance. Given I had turned off auto-pay with Great Lakes, this was extremely concerning to me.
So my formal complaint is about 4 things - 1 ) NelNet didn't pull any payment history from the previous borrower and there is no way to access it online.
2 ) There is no mechanism to contact NelNet except for on the phone, which I havent tried but I am sure that is not going to be easy nor time efficient.
3 ) NelNet automatically signed me up for an auto-pay without any formal notification, email, or call. The fact they can pull my bank information but not my payment history is extremely suspect to me and shows me they intend to start collecting people 's minimum payments without their knowledge/consent. I purposefully have not been paying any minimum payments since COVID Forbearance started and will only pay my loans in chunks when I have a financial windfall. Given the Federal decisions on that until it expires, as a consumer thats my choice, not the loan owner.
4 ) My credit score was affected by decisions that I as the consumer had no power or consent in making. I understand that when loans transfer that credit lines will be affected ; but there needs to be a federal rule that prevents this from affecting consumers actual scores ; mine dropped primarily due to the age of my accounts dropping ; the new account hasn't even shown up on my credit report so I am sure it will dip again when that debt is re-added as a new entry. I know this a mostly moot point since it's only a few points, but I am currently house-shopping so this could have caused a bigger issue if it had dropped me from 'Excellent ' to 'Good ' standing with lendors.
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| 02/28/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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Thank you for taking the time to read my letter. I recently pulled my credit report and noticed I have some derogatory terms from Nelnet regarding some student loans I had. I wanted to discuss these late payments and also the ramifications of them.
I went to school to be a XXXX, because my entire life has been XXXX and that is true to why those late payments were not put into deferment earlier. My mother has struggled with XXXX her whole life and during these times in which I did n't pay my student loan on time, I was struggling with putting her into XXXX in addition to constantly moving.
Specifically, I want to address, the reasons why I was late in during the time period of XX/XX/XXXX on ... This was the time my mother went to XXXX in Missouri and I was back and forth making sure she was okay. I made a mistake as we all have done in the past, and in fact paid a XXXX group of my loans off, to show the faith I have put into refocusing my attention to my credit and my mistakes. You can see as well that the moment I realized my loans were in collections I applied for a forbearance during these times.
I want to also look at during the XXXX, XXXX period, I applied for a forbearance on XX/XX/XXXX and then again not even 6 months later but this is n't addressed in my credit report. I want the opportunity to develop a relationship with Nelnet, and be able to trust in you to be the administrator of my student loans. I was XXXX years old when I went to college, my annual income has gone up since then and in fact, I am continuing my education to get my XXXX 's and I want to eventually get my XXXX.
I understand the mistakes I made when I was young and my life was in turmoil, but as an adult, my credit report is suffering, it says I have only made 88 % of my payments on time, and forces me to pay more for rent, for a security deposit, avoids the ability for me to get a small business loan and develop the company I 've started. It 's created a burden on my life, which I understand will go away after 7 years, but I would like to be considered to remove these late payment charges from my credit report and even pay some of the interest on my student loans. The money I currently pay for a security deposit on a rental could be going to Nelnet ahead of time, however, it has put me in a situation where my credit is n't good enough to afford a car, a home, or a reasonable situation.
I would love to see this be removed and work towards rebuilding my relationship with Nelnet for the future, rather than destroy my credit and hurt me for something I did when I was young, in a crisis situation and made mistakes. Nelnet presented me the opportunity at XXXX years old to go to school and be a XXXX, I would not have been able to afford that if that was n't a student loan. I am now a XXXX for a XXXX. I want to do the right thing, but I also want to see changes to my credit to support my lifestyle and to support the person I am today.
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| 10/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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On Tuesday, XX/XX/2023 I submitted my application for the SAVE Repayment Plan on the Federal Student Aid website. The confirmation email from FSA states : We have sent your income-driven repayment ( IDR ) plan request to your federal loan officer ( s ) to process the request. You can expect to hear from your service ( s ) within four weeks, but it may take longer if additional information is needed from you.
( See Attachments : XXXX XXXX XXXX ) Nelnet is my student loan service. On my account dashboard it states : APPLICATION REQUEST : Were reviewing your repayment plan application we received on XX/XX/2023. Please allow time for your request to be completed.
( See Attachment : XXXX ) Interest resumed on XX/XX/2023 and my payment was due by XX/XX/XXXX. ( My next payment due date is currently listed as XX/XX/23 which I have already paid and payment has been accepted.
( Compare Attachment : XXXX XXXX XXXX ) When I called Nelnet the automated answering machine states that email is the best way to receive information from Nelnet. I have received emails preparing me for the start of the repayment process. However, I have not received any emails from Nelnet regarding the status of my SAVE application request nor requesting any additional information.
Nelnet has not contacted me within the contracted 4-week window. The servicer has not accepted or denied my SAVE application, nor requested additional documents. This has led to interest added to my federal student loans balance which would be paid on my behalf if my SAVE application was accepted.
( See Attachment : XXXX ) The Federal Student aid website, under the page SAVE Repayment Plan Offers Lower Monthly Loan Payments states : The SAVE Plan has an interest benefit : If you make your full monthly payment, but it is not enough to cover the accrued monthly interest, the government covers the rest of the interest that accrued that month. This means that the SAVE Plan prevents your balance from growing due to unpaid interest.
( See Attachment : XXXX XXXX I have tied to reach out to Nelnet directly to fix the problem. And have been unsuccessful at requesting information from the company because I can not get through to a customer service representative.
On Monday, XX/XX/2023 at XXXX XXXX : I called Nelnet twice to speak with a customer representative to discuss my loan terms.
The automated called asked for my social security number, birthday, and zip code. The automated message said the the call center was not open and automatically hung up.
Nelnets Website state that the call center is open Mondays XXXX EST.
On Tuesday,XX/XX/2023 at XXXX XXXX : I called Nelnet again. Gave my social security, birthday and zip and instead of hanging up I was transferred to hold. The automated message stated it would only take a few minutes to wait on the line for the next available representative. I held for ~ an hour and did not get through to a representative.
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| 08/06/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I had a private loan through XXXX XXXX/XXXX XXXX that I was paying off monthly ( payment of $ XXXX- {$130.00} per month ) in XX/XX/XXXX-XX/XX/XXXX. My loan was transferred to XXXX several months ago. I believe an error was made during the transfer of the loan. XXXX is telling me my repayment plan is interest only and that my monthly payments are approximately {$210.00} per month. I never received notice of any change to the terms of my loan.
Ive made several payments to XXXX over the past three months simply to avoid further damage to my credit. Ive emailed XXXX 4 times, asking for an explanation of these monthly payments and requesting the original loan documents. They have told me I will receive the original loan documents within 7 to 10 days. They have not sufficiently explained the change in my payment plan or provided documentation regarding the change.
Today, XX/XX/XXXX, I called and spoke with a XXXX representative. I explained my concerns and he not only would not substantiate the change in my loan payment status, he argued with me and was very condescending. He told me that I had to provide documentation regarding my payment plan with XXXX/XXXX. I told him that I would not be making any further payments until I can confirm that this is indeed my loan and someone provides me documentation regarding the terms of repayment.
I logged on to the XXXX website and could find no record of my loan with them, or a payment history ( oddly enough, however, my non-private loans, which were consolidated and transferred to Nelnet, do appear on the XXXX site ). I emailed XXXX and asked that they send me the original loan documents and my payment history. They have not yet responded.
I am troubled that I can not find my loan on XXXX site. I had issues with my federal loans ( when XXXX was still XXXX ) a couple of years back and had to enlist the help of the Dept of Ed Ombudsman Group and the MN Attorney Generals Office to resolve those issues. There should be documentation of my loans and payment history ( I do have evidence of my payments to XXXX/XXXX in my email and my bank records, as well as tax documents ). I am concerned this is not my loan. If it is my loan, XXXX should be able to provide documentation about the terms of the loan. I would never have agreed to an interest-only payment plan. I am worried about the negative impact this has or will have on my credit. Finally, I am once again astounded by the deplorable customer service of yet another student loan servicer. I have asked for assistance in understanding whats happening here and rather than working with me and offering me information or additional resources, I am being talked down to and given the runaround. It should not be on the consumer to provide information regarding the previous terms of loan repayment to the new servicer. They should have this information, as should XXXX, and it should be readily available to me.
Thank you.
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| 10/10/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
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Web |
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My student loans were transferred from Great Lakes to Nelnet within the last two years. These student loans originated from XXXX XXXX XXXX With that being said, XXXX was involved in several litigations within the past decade due to their sudden closure and other predatory practices conducted. I have received ten or more official notices from the Dept. of Education, Great Lakes, and Borrower Defense to Repayment all informing me that these loans have been forgiven and will be paid in full and removed from my student loan servicer and taken off of my credit report. It wasn't until XXXX of this year that I actually saw the payment go through on my Nelnet account and all of my loans were cleared out as a result. It is impossible to contact Nelnet in general, but I was miraculously able to get through back in XXXX and the representative I spoke to confirmed that my loan balance is at XXXX and the credit bureaus would be informed and my loans removed from there. However, they have not followed through on this and have done some suspicious things since then. This was the only time I was able to get through to someone. For example, in XXXX I got a notice from my credit monitoring service that these loans were removed from my credit report. I was relieved and thought that this would be the end of it. Well, I was definitely mistaken. XXXX weeks later in XXXX, they added the student loans back onto my credit report and increased the loan amounts in the process. They have also done this again in XXXX, minus the removal and reapplication of the loans, just the increase in amounts. They also marked them as " installment loans '' which makes no sense. My loan balance is completely zeroed out per my Nelnet online account and official notice from the Dept. of Education, so why in the world are they doing this and able to get away with it? If they do not correct this mistake I will be taking them to court to make sure this gets resolved once and for all.
They state that the data reported to the credit bureaus from XX/XX/2023 shows that my loans have been discharged and this is false. As stated previously, they took all of the loans off of my credit report beginning in XXXX and reapplied them back on there in XXXX. In XXXX, the only update was that they reported them as " installment loans '' and added to the balance of each individual loan. They did not report them as XXXXischarged at all, otherwise they would have been removed.
I actually just put in a dispute through all of credit bureaus in XXXX and it was resolved a few days ago. In that, they stated that Nelnet is reporting the loans as not discharged and that they are installment loans. I will not accept this matter as resolved until all XXXX loans from XXXX are accurately reported by Nelnet as discharged and removed completely from my credit report. I can not trust that this will be done on it's own within the timeframe allotted after what they pulled so far.
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| 08/03/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Firstmark is reporting a balance & collection account status every month for an account that has an original delinquency date >7 years old, was included in ch XXXX bankruptcy in XX/XX/XXXX & discharged on XX/XX/XXXX. I have disputed multiple times, and to date the account has been removed from the other bureaus but still remains on XXXX
Firstmark responded to previous disputes that the original date of delinquency is XXXX because they placed the loan in forbearance from XXXX due to me being in ch XXXX bankruptcy during that time, and that the loan obligation was not discharged through the ch XXXX bankruptcy proceedings because it is a student loan. They kept the reporting the same only removing the CO status from the months that I was in ch XXXX bankruptcy ( XX/XX/XXXX-XX/XX/XXXX ).
The original date of delinquency is defined by the credit bureaus & FCRA as, '' the date the account first became delinquent and was not brought current.This date is used to determine when the late payment information is deleted from your credit report ''.
Student loan due dates are determined by a promissory note, and this one states that it becomes due upon my graduation, which was in XXXX. Therefore, the account originally became due in XXXX. This account was never paid or brought current & the lender confirmed that in the previous dispute. From XX/XX/XXXX-XX/XX/XXXX I was in ch XXXX bankruptcy & this account was included. In XX/XX/XXXX I was in Ch XXXX bankruptcy and this account was again included because it was a surviving debt from the last bankruptcy. The problem is the lender re-aged the account to XX/XX/XXXX but also is reporting negative as if it is a new debt. If the lender placed the loan in forbearance from XX/XX/XXXX-XX/XX/XXXX it was at their own option for their own purposes of meeting the requirements of the bankruptcy law, and it has no variance on the original date of delinquency per FCRA definitions for credit reporting purposes. Firstmark is using XXXX as the original date of delinquency when this account became due in XXXX & was never paid or brought current.This is the very definition of illegally re-aging the account to extend the time period that they negatively report to the credit bureau.
All I want is a clean slate credit-wise, which is what bankruptcy is intended to do, and I have had to file twice in order to get even remotely close to one, all because when I graduated I was unable to land a job that paid little more than minimum wage due to a recession that lasted almost a decade. I am entitled to have this negative information removed from my credit due to its age and I will continue to fight for it, even if it requires me to file suit and sue for damages, which are quite extensive at this point. This account has been negatively affecting my credit since XXXX.
I do not agree that I owe this debt. No statements in this correspondence are an acknowledgement of any debt.
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| 02/25/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I have Nelnet as my loan service provider. I was " assigned '' to them and had no say in the choosing of the company that would handle my XXXX loans. Others in my XXXX school class, who were " assigned to '' XXXX are able to get a 0.25 % reduction in interest by enrolling in autopay while in school and while in deferment ( Which is advertised on their website, confirmed by students in my class who have done it, and confirmed verbally by XXXX representative ). Nelnet tells me I can not enroll in autopay until 180 days of when my first payment is due. Nelnet says it is what federal regulations outline and even had the guts to tell me that NO OTHER loan service company offers this because they are all governed by the same federal regulation. Students in my class with XXXX are able to enjoy a 0.25 % reduction for 4 years on a XXXX loan while I am stuck with no option. This is easily and XXXX difference initially over the 4 years of school and after running numbers is a XXXX difference over 30 years of repayment!
I have also contacted Nelnet requesting an estimated monthly payment for a XXXX 's loan to buy a house after XXXX ( 3 months away ). Nelnet says there is no written document they can provide because it is " future speculation ''. All my loan amounts are finalized and it is only simple interest left to accumulate. I have a XXXX ; XXXX loan that is in Jeopardy of not going through because they can not provide me with a written ESTIMATE! They kept referring me to the calculator on student loans.gov to print out for my lender but the lender needs a document directly from my loan service company. They wrote me one document but all it had was a standard table showing repayment for a XXXX loan, when mine is XXXX ... Yeah, you can guess the lender was n't able to use that. Again, I thought this was sketchy, so I called XXXX and they said they could easily draft a XXXX document showing a table for monthly payment amounts for the different loan repayment options based on the loan amount. I do n't get why things so easy for XXXX is NOT POSSIBLE with Nelnet. They keep referring to federal regulations that make it not possible but when XXXX is contacted they are able to do it. I feel I am stuck with a company that is providing me with no service other than keeping a tally of my loan amount and interest. They are providing no other service!
I would like, if possible to have my loans switched from Nelnet to XXXX because XXXX is able to provide me with both thing I am requesting and Nelnet acts like they have never heard of such requests from students in similar situations. As a student with such substantial loan amounts I feel it is unfair and unnethical to have options available to some students and not to others while it is all left to chance to what company you are STUCK with. Both companies are held to the same federal regulations but the student 's and their loans are treated very differently.
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| 10/21/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
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I was misled by a Great Lakes and I paid my education loan and the company has proof.When signing for school everyone is offered two loans. As you will notice on document 1.1 a subsidized loan is {$1700.00} and an unsubsidized loan is {$3000.00}. Not every student wants to use these benefits and are mandated to sign a form such as document 2. This form states that I did not want the unsubsidized loan. I received a check on XX/XX/XXXX of {$4000.00}. Obviously this check was way more than what I had signed for, I called the company that sent the check and statement known as Great Lakes bank. This company told me the check was for both the subsidized and unsubsidized loans. Even though I did tell them I signed the form, they told me they told me the only way to fix the issue is to cash the check and pay back the unsubsidized loan. The amount is less expensive if the student pays a set loan off early, so the full amount owed was only {$2900.00}. Document 1.1 also shows the confirmation number I received when I paid the loan off with my debit card and document 1.2 shows the where it came out of my bank. A week later I called my school to pay my tuition with the {$1700.00} I had left on the check. I was then informed that I still owed {$2900.00}. Within the conversation with the student aid we found that the batch check I received was for my federal student pell grant and the loan of the subsidized loan, document 3 breaks down the check and shows I never received an unsubsidized loan. When I called the Great Lakes Bank I was informed the associate told me wrong information and that I did not have an unsubsidized loan nor did I ever ; therefore, the agent told me I would receive a refund of {$1200.00} and the {$1700.00} would be paid off. Document 4 shows I did receive the refund amount. I paid the school out of pocket with the {$1200.00} and the other {$510.00} for tuition.
In XXXX I checked my credit score to see that the Great Lakes account was still open, so i called to see why it was not yet closed. I was told the subsidized loan was deposited into my account without my knowledge on XX/XX/2019. I have sent in my bank statement which is document 5 and a letter stating that I never received such payment document 6. I have even done a three way call with management from Great Lakes bank to verify. The Great Lakes bank says that they have confirmation that my bank does indeed have the amount which is document 7-8. ( I applied the notice to email because I was not sure if it was important. ) Even if my bank has the amount, it's not in my account and I have proof of that. The company refuses to adhere to my information and believe it is up to me to find the money. Since it's not my fault I should not have to pay another {$1700.00}. I have a few of the managers phone numbers and emails. The company 's phone number as well. PLEASE contact me and I will provide any information that is needed.
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| 08/20/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I submitted one a few minutes but one to the email addresses is incorrect so Im starting over, respectfully.
What happened?
I have called Department of Educations and its many services. Hundreds of attempts later and nothing but run around and non truths I called Department of Education on XX/XX/XXXX. They wont even talk to me and refer me to many different services including XXXX. Im currently with Department of Education/Nelnet. Nelnet refers me to DofE and they refer me back to Nelnet. I asked Nelnet for the address to request my file contents and they could receive court documents and they had the nerve to tell me that they may not sign for anything. I like really. This is ongoing for so many years, so many different loan companies all along with Department of Education and no help. Im ready for court! I have been excited knowing that I will have my 25 years in XX/XX/XXXX. I have been on an income based since the beginning of the loan. Ive only recently been late a few times since they keep raising my loan repayments. I started repayment 90 days after my graduation in XXXX with Department of Education. Department of a education was good to me in the first few years. Now that Im close I starting really looking at how to apply for the loan forgiveness. Im looking into things and they have changed so much, like wrong dates and amounts, changes made without my approval, lies, etc. I have had increased that were 100 % at a time, and mainly my anniversary date on my promissory note was different that the 8 years later by Department of Education or one of its services. This makes me have to wait 8 additional years. Its like they are doing what they want to do with the loan to their benefit. Im so upset and have asked them for information and a copy of the promissory note, payment history, and negatives history, my file or record. Please help me if you can. I will wait to hear from you but trying to gather my data because if I dont get answers from them I will ask through the court suing them for allegedly altering my loan because I havent changed or signed for anything to change. I want to see for myself what they are doing and have done. I was pretty faithful through the 25 years. I took out this federal loan for XXXX balance post graduation. I have many receipts showing the discrepancies. So on income based payment plan after 25 years Im said to owe {$170000.00}. So Im a registered XXXX who always had to have income based. They just recently asked for me to fill out a form. I feel like Im paying to be a XXXX, in this much debt, credit impacted more than 125 points, paying highest interest for everything because of this impact and never been able to afford a down payment on a home. All to borrow {$30000.00} for school. Please help me obtain my loan information from them so that I may be rewarded for 25 years payments. I hope not to have to now fight for it. XXXX XXXX XXXX XXXX XXXX
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| 08/28/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My Federal Student Loan ( FFELP ) was transferred to NELNET on or about XX/XX/XXXX while in default and after the COVID pause on federal loan payments had taken effect. NELNET subsequently " reclassified '' my loan as " in repayment '' despite the fact that I had made no payment since XXXX and had never completed a payment schedule that would rescue my loan from default.
In XXXX of XXXX, NELNET mailed me a debt collection letter demanding I pay {$150.00} in monthly payments. This was the first time I had heard of NELNET. I subsequently learned that the Department of Education had before de-listed them from approved student loan servicers because of their illegal activity ( only to be re-instated later ) and that NELET was the Defendant in an ongoing Class Action Complaint in Nebraska Federal Court.
Despite the illegal mis-classification of my loan as non-federal and in non-default status, I worked with them to repay what I could. My belief is that NELNET intentionally accepted defaulted loans and illegally reclassified those loans as " private '' or " in repayment '' so as to avoid the federally mandated COVID pause in repayment and deny Income Driven Repayment Plans ( " IDR '' ) capriciously and illegally.
In fact, NELNET approved a {$0.00} per month IDR after two application from me on XX/XX/XXXX ( see attached ). After approving ( rightly, as I am self-employed, with income that is inconsistent, and does come within {$15000.00} of the average American 's salary ) my IDR, they denied it again. I submitted two more IDR applications that were entirely complete with attached income stubs/statements for both my wife and myself. in the middle of there applications, NELNET approved a one year forbearance, which they subsequently and unilaterally shortened without explanation ( see attached ). I submitted three ( 3 ) email IDR applications and all copies of income were legible ( attached ) and subsequent to their prior approval of same.
NELNET seems to have no rhyme nor reason to their actions, as I would get letters regularly that contradicted themselves and stated things that were not true, such as " we need a legible copy of your pay stubs '' when they had been printed off the internet and attached to emails I sent them. My wife signed a statement disclosing her income, of which I have a copy, and NELNET claimed she didn't. Random and arbitrary fraud, is when NELNET is engaged in. Placing me in forbearance for a year, then reducing it to a few months was not only fraudulent, but illegally increased my interest, when I should have, and was approved for, an IDR.
The entire experience with NELNET is why student loan borrowers are so upset, and since most loans are federal, they will ultimately blame the current administration for NELNET 's failings, which is sad. NELNET is acting opposite of the Biden Administration wishes, and should not be allowed to service loans.
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| 11/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Despite multiple written requests, the unverified accounts listed below continue to report on my credit report in violation of federal law. The last letter I sent to the XXXX credit bureau was dated XX/XX/XXXX but I never received a response from them. These accounts must be validated in accordance with Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A ), as required under Section 609 ( a ) ( 1 ) ( A ) Disclosures to consumers [ 15 U.S.C. 1681g ] ( ( a ) Information on file ; sources ; report recipients. XXXX shall, upon request, and subject to 610 ( a ) ( 1 ) [ 1681h ], clearly and accurately disclose to the consumer. If the consumer to whom the file relates requests that the first 5 digits of the social security number ( or similar identification number ) of the consumer not be included in the disclosure and the consumer reporting agency has received appropriate proof of the identity of the requester, the consumer reporting agency shall so truncate such number in such disclosure. & Section 611 ( a ) ( 1 ) ( A ) Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( a ) Reinvestigations of Disputed Information. If the completeness or accuracy of any items of information contained in a my file at XXXX is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a creditor, the Bureaus shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the items from my file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or creditor. If you do not validate these accounts, I will take legal action against you. Please follow the law so that this matter can be resolved as soon as possible.
DEPT OF ED/NELNET XXXX XXXX : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX XXXX : {$0.00} XXXX Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened XXXX XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} XXXX Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened XXXX XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, XXXX, DEPT OF ED/NELNET XXXX XXXX : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance XXXX {$0.00} Date XXXX : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX 2012
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| 11/16/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Hello.
Normally, I submit my payments a month in advance, and I had been paying {$220.00} consistently the month prior.
On XX/XX/XXXX, I submitted the payment of XXXX, but that amount was to pay the month for XX/XX/XXXX. For some reason, Nelnet allocated all the payments to one group and not both. Perhaps they use that as additional principal when they shouldn't.
When I scheduled the payment for the month of XXXX, the website said that I had an amount due of XXXX for XXXX. After three different phone calls to get this clear, I was told that the payment I made on XX/XX/XXXX went all to one group and the second group did not get satisfied. I was a little confused and I was explained to provide some additional instruction to disburse the amount correctly to both loan and not to just one.
This week ( week ending on XX/XX/XXXX ) I started to check my finance to schedule the next payment that was due on XX/XX/XXXX. I checked between Sunday and Monday and the payment due said XXXX. When I logged on on XX/XX/XXXX to schedule the payment, the amount was changed to XXXX. I called an advisor, asked to speak to a manager, spoke with XXXX and he said that, after I made a payment of XXXX on XX/XX/XXXX, both loan groups were not satisfied??? I paid XXXX plus the amount that I needed to pay to satisfy the second group and I still get charged for the next bill???? So based on the last statement I owned XXXX for a group A and XXXX for group B. How come I will keep owning to these groups when I paid the unsatisfied amount and in addition to that, the corresponding XXXX for the month of XXXX?
After my conversation with the supervisormanager, he explained to me that paying the XXXX will take care of this and then the next payment due date will be XX/XX/XXXX. So on XX/XX/XXXX, I paid the XXXX.
On XX/XX/XXXX, I check again to see what the status was and now it was showing that I was due XXXX for XX/XX/XXXX. So I called again, spoke I believe with XXXX ( or XXXX - she was very nice ), explained to me that again all the payment made on XX/XX/XXXX went to one group, but group B was not. So she said that she will reallocate that amount so both groups are satisfied and that should take care of the problem and it should reflect XX/XX/XXXX as the new date.
Today XX/XX/XXXX I logged in to check the status because the advisor suggested to check and monitor on the site the payment to ensure that everything went well. Right now I am back with a due date of XX/XX/XXXX for the amount of XXXX.
I need someone to help me on what to do because I am trying to do the right thing, be on time of my payments and all I get are explanations of how the interest worksaccrued but things are not getting better. Those payments were supposed to be used to satisfy the next payment as scheduled and not the be used as additional principal. I am not resolving this matter with Nelnet and I need help.
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| 10/27/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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I just spoke to a rep with Great Lakes and even a manager XXXX on XXXX XXXX XXXX ( they said they got my payments and in adm forebears til XXXX ) ). I called to get status of My loans to make sure they were under cares act until XXXX to get verbal confirmation they were reporting it correctly As well as to get date so I would be prepared. I was told my loans were under cares act Another reason I called was because I spoke to XXXX XXXX Ombudsman with dept of Ed ( earlier XXXX ) and she said aGreatlakes and nelnet were reporting I had not paid anything XXXX. Plus I has received a letter after I made 4 payments through XXXX from Great Lakes saying that they only received XXXX payment! This was before they sent me a detailed list with payments i made, a late XXXX for interest and I paid an extra payment they were collecting and I didnt have to pay! I have never experienced a company like this!!!! It seems like they are trying to take from people anyway! Mess up credit and loan status they manipulate to their advantage.both Nelnet and Great Lakes ..they change status to deferred or forebearance prior to coronavirus vs repayment in order to run them out!!!! this letter says I agreed to resume payments in XXXX but I didnt I wasnt working during the summer! Seem like bullies they both sent conflicting letters throughout my time! Its bad enough nelnet came in picture XXXX because Great Lakes gave the loans I disputed several times and they seem to mix up loan information/conversation between the three companies and in phone the seem to say wrong thing then correct it!! I realize all of this is being recorded they have!! If it wasnt for the illegal entries in my apt , Forged docs and stolen signed green return card ( deleted out of mailing system found receipt and I saw green certified card signed by XXXX something day before made police report I organized them ) XXXX pension with XXXX may be stolen and a weird XX/XX/XXXX Ascension ( Great lakes company- I didnt know who they were especially based on weird letter.nothing attached.. I was updated in payments on loans and they send a letter ... I thought it was a bogus debt collectors ) regardless something is so off with all three companies1.Big picture if i didnt see all this ... I wouldnt believe they were trying to steal from government and consumer!!! Great Lakes keeps changing my phone number and both companies said they dont do hyphens very odd but I think they are changing my name because they wont pull names together ... there is a dispute regarding a fake XXXX promissory note in name XXXX and my signature was crooked on bottom!!! Copies of certified disappeared- with hacking this can be updated to paid because I saw documents credit reporting and much conflicting info in various sources?? Looked like a setup ... .technology is more advanced than people know to- easy to steal our money ....
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| 04/07/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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You respond on XX/XX/XXXX that We did not receive a forbearance request from you to postpone payments due after XX/XX/XXXX. Please then explain the long laundry list of correspondence below regarding the XX/XX/XXXXforbearance request requesting a forbearance for one year. Please check your records again and correctly apply the XX/XX/XXXX forbearance as requested. If you find you have misplaced the forbearance request, as well as the long train of correspondence noted below regarding same, let me know what you need and I will forward said paperwork yet again. On a related note, I find it interesting that you claim you can not forward copies of my deferment and forbearance applications as requested for proprietary reasons could that be, perhaps, because you have lost track of them? In addition to letting me know what paperwork you need me to resend, please explain in more detail why you can not send this proprietary information and why it is proprietary. Once you have applied the XX/XX/XXXX forbearance as requested I will be focusing on all of the other requests and questions you have not answered over the last four years.
XX/XX/XXXX : fax with receipt to nelnet : forbearance request to XXXX dated XX/XX/XXXX x 5 pages.
XX/XX/XXXX : fax with receipt to nelnet : first follow-up to XXXX - requests apply XXXX forbearance request.
XXXX : faxes with receipts to nelnet : second follow-up x 2 to both XXXX and XXXX request applyXX/XX/XXXX forbearance request.
XX/XX/XXXX : email from nelnet : acknowledges request and promises a response.
XX/XX/XXXX : ltr from nelnet : congratulates me and notes my forbearance request has been approved.
XX/XX/XXXX : faxes with receipts to nelnet : to both XXXX and XXXX in response to XX/XX/XXXX acknowledgement and application of the XX/XX/XXXX forbearance - request nelnet correct application of same.
XX/XX/XXXX : cfpb complaint re nelnet : requests correct application of XX/XX/XXXX forbearance. XX/XX/XXXX : email from nelnet : acknowledges request and promises response.
XX/XX/XXXX : cfpb complaint re nelnet : requests correct application of XX/XX/XXXX forbearance.
XX/XX/XXXX : emails x 2 to nelnet : request correct application of XX/XX/XXXX forbearance request.
XX/XX/XXXX : emails x 2 from nelnet : acknowledges requests and promises response.
XX/XX/XXXX and XX/XX/XXXX : cfpb complaints re nelnet : request correct application of XX/XX/XXXX forbearance request. Forbearance request correspondence dated XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX attached to complaints.
XX/XX/XXXX : cfpb complaint re nelnet : requests correct application of XX/XX/XXXX forbearance request.
XX/XX/XXXX : cfpb complaint re nelnet : requests correct application of XX/XX/XXXX forbearance request.
XX/XX/XXXX : cfpb complaints x 2 re nelnet : request correct application of XX/XX/XXXX forbearance request.
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| 07/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Unauthorized Third-Party Status, Violation of Privacy, Cease and Desist Communication, and Debt Validation Request Dear Nelnet, I am writing in response to your communication dated XXXX XX/XX/2023, regarding my student loan, which has allegedly been transferred from Great Lakes to Nelnet. I would like to reiterate my previous assertion that your organization remains an unauthorized third party with access to my personal information.
As referenced in my previous correspondence and the complaint I filed with the Consumer Financial Protection Bureau ( CFPB ), Complaint # XXXX, I have made it clear that I consider Nelnet an unauthorized third party with no legal authority to access or handle my personal information. Despite your claim of being the new servicer for my student loan on behalf of the Department of Education, I firmly assert that you continue to violate my privacy rights according to the Fair Debt Collection Practices Act ( FDCPA ).
Therefore, I hereby demand that Nelnet immediately ceases all communications with me, both written and verbal, unless you can provide legal proof of your authorization and compliance with the FDCPA. Cease and desist all contact with me, as mandated by the FDCPA under section 805 ( c ). Your continued attempts to communicate with me while being an unauthorized third party constitute a violation of the law.
Furthermore, I request that Nelnet ceases reporting any information regarding this alleged debt to credit reporting agencies. Any negative reporting or reference to this debt on my credit report is also in violation of the FDCPA. Failure to comply with this request will be seen as a willful violation of my rights.
Additionally, I hereby exercise my rights under the FDCPA to request the validation of the alleged debt. I demand that Nelnet provides me with the original agreement bearing my wet signature, demonstrating that I am legally obligated to owe any debt to your organization. I expect this validation to be provided within 30 days from the date of this letter, as required by the FDCPA.
I must emphasize that unless Nelnet can prove with legal documentation that I owe any debt to your organization, I will not acknowledge or accept any further claims or demands. Failure to comply with my requests, both for ceasing communication and providing proper debt validation, will leave me with no choice but to pursue legal action to protect my rights and seek appropriate remedies.
Please acknowledge receipt of this letter within 10 days and confirm in writing that you will cease all communication, cease credit reporting, and provide the requested debt validation as outlined. Failure to respond or comply with these demands will be viewed as a deliberate violation of the FDCPA, and appropriate legal action will be taken.
Thank you for your immediate attention to this matter.
Yours sincerely, XXXX XXXX
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| 11/17/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states : " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumer 's right to privacy. '' XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers ' nonpublic personal information. '' DEPT OF ED/ NELNET is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' DEPT OF ED/ NELNET the financial institution and the Consumer reporting agencies XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, DEPT OF ED/ NELNET whether it be verbal, non-verbal, written, implied or otherwise is revoked.
15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party - the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s-2 ( A ) ( 1 ) A states " A person shall not furnish an information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. '' XXXX and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services "
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| 10/19/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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To Whom it May Concern ; This is in reference to the Consumer Report sent by NELNET.
While checking my credit report, it came to my notice that NELNET has furnished an account ACCOUNT # XXXX on my Consumer Reports.
According to 15 USC 1692a ( 2 ), the term Communication means the conveying of information regarding a debt directly or indirectly to any person through any medium.
As per the literal interpretation Any medium includes any oral, written, electronic, or other medium, which includes nonaffiliated third parties the XXXX major Credit Reporting Agencies XXXX, XXXX, and XXXX. Therefore, furnishing of the Consumer Report ( bearing information regarding the alleged debt ) by NELNET will amount to Communication.
I demand you Cease and Desist from disclosing my nonpublic personal information to all nonaffiliated third parties, which includes XXXX, XXXX, and XXXX.
The provisions of 15 USC 6801 ( a ) state It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information.
Please be advised that I have not given your company consent to share my nonpublic personal information and if theres a nondisclosure clause in your contract/agreement giving you that option to share my nonpublic personal information, I ask that you show me in the same contract/agreement where I can opt out of your sharing of my nonpublic personal information.
15 USC 6802 ( B ) clearly states that A financial institution may not disclose nonpublic personal information to a nonaffiliated third party.
15 USC 6802 ( B ) 1b the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party 15 USC 6802 ( B ) 1c the consumer is given an explanation of how the consumer can exercise that nondisclosure option.
In the above-mentioned Consumer Credit XXXX XXXX without giving me the opportunity to opt out, your institution furnished my nonpublic personal information to nonaffiliated third parties ( i.e XXXX, XXXX, and XXXX ). With that said, your company has not only infringed my right to privacy but also violated multiple Federal Laws.
Pursuant to my rights as per 15 USC 1692c ( c ), I am hereby providing you formal notice to cease any further communications regarding this account ACCOUNT # XXXX immediately. This includes but is not limited to telephone calls, emails, social media, or any Consumer Reporting Agency.
Any further contact by your Agent or NELNET, except a communication, confirming your acknowledgment of this letter, is in violation of my Federally Protected Consumer Rights.
If you do not cease communication I will escalate the matter to a Federal Complaint.
XXXX XXXX XXXX
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| 01/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I recently pulled my credit report and my loans were current paying as agreed with no notification that I had come out of in-school deferment. I was contacted in XXXX of XXXX stating that I was in fact 120 days past due. I explained to the rep that I in fact was not 120 days past due. I immediately started to calculate from the ending semester of XXXX XXXX and I would have been reaching to my 30 day mark. I was told that until I can obtain a letter from the second school I was attending with verification of attendance I could apply for their indigency program ( unemployment deferment ) as long as I met the criteria, which I did and they would backdate and remove any missed payments and bring my account current. She also stated when I started school I can then have the school to request an inschool deferment. Well I have spoken with 5 reps since then. I was originally told I was 120 days past due and have been told 5 different things as to the time frame I am past due, I did not submit the correct documentation and was told 5 different things. Each time being patient to fix whats now effecting me in a horrible way. After submitting the documents they did push my due date out but did not correct the past due amount on my credit and to me that 's an issue. After submitting filling out what 's required that misinformation has been given is n't my faulat and in no way should be reflected on me, yet it is. I 'm still being told that the information I submitted was n't good enough and to resend information. After speaking to the manager who then tried to use my statement as if I stated that I did n't want to go to school and probably because the school was right. My reasoning was because I no longer had transportation and had to pay someone that I could n't afford to do to take me to the school who would have to drive XXXX hours to pick me up and an additional XXXX minutes to take me to the school, pay parking, etc. Even after explaining my situation and although I was given several stories including submitting the indigency application and they will backdate it to correct the issue. I explained that I only called back because I now have received 5 now 6 stories and was being told that a rep put in notes that I stated something that was in fact false. The manager asked me if I was done. I have never had to ask for the program before and I have never requested anything from them. The one time that I submit what was told I needed to submit to rectify the situation I am being told by the manager I do this often. When in fact I have never had to deal with them personally but once 5 years ago and it still shows on my credit as past due after being told then they would fix the issue other wise the school I have attended has always notified them I was in school. They were rude, liars, and falsifying information without 1 notice from them.
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| 02/11/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Billing dispute for services
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Web |
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On XX/XX/XXXX, I opened a loan account with Nelnet , Inc., a Federal student loan administrator whom I was directed to by my college XXXX XXXX XXXX University - XXXX, NY Campus. I borrowed the amount that would suffice the difference between total tuition cost and my partial scholarship, which was {$6500.00} or thereabouts. On XX/XX/XXXX, I borrowed a like amount from the same administrator for the same reason as the first loan from XXXX. In the XXXX instance, I had to acquire two loans that made up the amount needed ; a larger loan of {$4000.00} and a smaller one of {$2000.00}. At this time, the balance of all three loans totals {$13000.00}, including interest.
In XX/XX/XXXX, as shown by the provided images of the reporting of XXXX , XXXX, ascertained by an online credit monitoring service, the lender began to report missed payments in excess of 90 days. I myself, as the borrower, was not properly notified of payments becoming due and eventually delinquent at the time of these reports. I was not contacted directly by Nelnet , Inc. until XX/XX/XXXX, when I was granted forbearance of payment for financial hardship. I was notified by the representative who assisted me with the forbearance procedure that efforts had been made to contact my mother, whom I did not live with and did not have regular contact with, in regards to the delinquency of the loans. As the sole borrower of the loan, whose accurate contact information was provided with the application for the loan and online management portal, I believe it is not just that this administrator made no effort to contact me as the borrower in pursuance of payment or procedure in regards to the loan until several months after the account had become delinquent.
I continued with forbearance with no issue from the provider for more than one year after the initial delinquency and maintained good standing with Nelnet , Inc. and they reported as such to credit bureaus. However, in XXXX and XXXX of XXXX, they once again reported missed payments in excess of 90 days, also visible in the provided imagery, despite my forbearance status. Upon contacting the administrator again, they reinstated forbearance, but did not report good standing to credit bureaus until seven months later, in XX/XX/XXXX, also visible in provided images. More investigation of their reporting procedures indicate that numerous months of all three accounts being in good standing went unreported by Nelnet , Inc., which I believe is unjust. It is unjust not only for the initial failure to contact me as the sole borrower associated with the loan, but also for Nelnet , Inc. to continuously report the account delinquent in excess of 90 days and not reporting at appropriate intervals of 30, 60, and eventually 90 days, as well as their failure to report positive standing for many months throughout the repayment period.
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| 06/29/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I have repeatedly attempted to request that all of my federal loan groups be placed under the income based repayment plan. I have submitted my application for this XXXX separate times. Nelnet has communicated false information to me over the phone on over XXXX occasions causing the delay of this change taking place and causing me to have to use up to three months of hardship forbearance which I should not have had to use at all since I qualify for $ 0 monthly payments at this time due to my family 's very low income. Nelnet has claimed that they would put my loan on administrative forbearance twice since it was their error. These claims were untrue and I received calls from them weeks later stating that their representative was wrong and I do not qualify for administrative forbearance. When they call they ask for payment for the loans which become past due since they never placed the administrative forbearance on the loan that they promised to place on it. The representatives largely refuse to give me their last name, their employee ID number and anything in writing that states the promises that they make to me over the phone about the steps they are taking to get my loans on the right track. They have also coerced me into putting my loans on hardship forbearance, of which I only have a limited amount, and then denied me the opportunity to place those loans on an income based repayment plan because the loans were already on hardship forbearance. Then once the forbearance runs out they state that I owe on the loans, that I must reapply for the income based repayment plan and that if I ca n't pay the amount due then my only choice is to put them on hardship forbearance again. I 've been dealing with this issue for over 6 months and find that their staff is largely incompetent and untrustworthy. I hope to find a way to, in the future, have an agency that is reliable and trustworthy manage my loans even if that means a higher interest rate and consolidation. Nelnet 's practices are harmful to consumers and the overall feeling is like you are in the twilight zone. It seems that their departments do not know what each other are doing and that the staff that consumers can reach over the phone have had extremely unsatisfactory training in how to do their job. The root of the problem seems to be either poor training or willful deception of consumers that have little to no opportunity for recourse since documentation of the calls is not provided to the consumers and when I request documentation they state they are not allowed to provide anything to me. I feel trapped and miserable dealing with this company and disappointed that the Federal Government allows them to manage student loans. I did not choose NelNet and it seems extraordinarily unfair to have to bear the burden of their continuous mistakes and misleading information.
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| 10/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Signed up on Nelnet for auto-payments early on. On XXXX, the first payment of {$530.00} was due. On the XXXX, I checked bank records-nothing removed and no communication from Nelnet indicating problem. I gave it another day, thinking it was taking time to remove from bank. On the XXXX, I checked my bank info I input in autopay on Nelnet and realized I made mistake inputing account info, so I immediately fixed it and placed in my XXXX total due for XXXX. It went through on the XXXX and was taken out of my bank account by XX/XX/XXXX, but Nelnet amount did not indicate this amount. It showed XXXX total due!! Nelnet account showed a {$390.00} past due amount on a XX/XX/XXXX statement totaling XXXX, with no indication of the XXXX paid. Ive been attempting to contact Nelnet everyday during this time, on hold for over XXXX hours before I HAD to hang up to work. I've sent email to Nelnet, where they sent this : " Our records indicate that your auto debit loan payment has been returned because your bank account is closed. Your payment is now past due. In order for auto debit to be reestablished on your account, you will need to complete a new auto debit request.
To request auto debit again, please log in to your XXXX account and select Manage Automatic Payments from the Payments drop-down menu. Follow the instructions and agree to the terms and conditions.
Please remit your payment for {$780.00} upon receipt of this notice. Late fees* may be assessed to your student loan account per the terms and conditions of your loan ( XXXX ). '' There was no indication, no communication, and no explanation of why this {$390.00} was added and no acknowledgement that my actual monthly due payment was received, which is was as indicated in my bank statements. According to Nelnet, there are 15 days to get payment in, which mine was but if they are expecting the additional {$390.00}, which has not been explained or properly justified, I will not be paying it until I gain understanding of why and how that could even happen. I will continue to make my monthly payments. I acknowledge that Im the one that input the wrong digits in autopay, which I corrected within a 5 day period, so why and how can this company create fraudulent expenses when it was within the grace period and was a total mistake on my end, which was fixed immediately. Why is there no one in customer service answering phones, leaving borrowers on hold for over an hour and a half. I never had problems with XXXX but Nelnet bought them out and the first payment, I'm getting fees for things that don't make sense. All I want to do is pay my loan, not get into more debt because of their fraud. Please help, please. What do I do? Thank you for taking the time to read this. I have all necessary documentation to demonstrate I'm doing everything I can to understand and make this right.
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| 08/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Good morning, when I called, who I believed I was talking to XXXX ( Nelnet ) department of education about my student loan, but I am now realizing I was transferred over to a scam. They transferred me over to a company called XXXX XXXX XXXX XXXX. This company had all my information from Nelnet, including the exact number of my student loans and my address and social, so they convinced me I was talking to the right people. I was calling about loan forgiveness and they put me on hold, came back and said I qualify and would only have to pay {$490.00} down and then {$59.00} for the next accrued months. This was in 2021. I signed a E - contract and everything, filled with all my personal info that they had already from Nelnet, including my social on XXXX XXXX. I have been paying for what I believed were my student loans from the department of education since XX/XX/2021. They not only were taking XXXX out of my account they doubled it through different names like ( XXXX XXXX ) and ( XXXX XXXX XXXX ) making my monthly payments 2x. When I looked at my statements, I started to realize this pattern and contacted my bank. I then had received a notification that I was to start with paying my " Student loans " with ( XXXX XXXX ) after XX/XX/XXXX. So, I reached out to ( Student loan processing center, and no one answered me. I stopped the payments and started to do my research and noticed a lot of other individuals have been targeted by this company through Nelnet ( XXXX ). They have a site that states to file a claim against them for doing this! They are now trying to reach out to me since I stopped my payments which was doubled without my knowledge.
When I reached out to them what my current balance is on my loan and they never answered my question just texted me saying they emailed me with it, but the email is requesting my XXXX due to the stopped payments that were ensured from my bank.
The way I was scammed through a government department of education site has caused me so much stress that they have my information my social, my families address, and date of birth. And being that I thought my loans were being paid this whole time I am lost on the next steps I have to take.
I would like my money returned to me. I would like this company shut down and charged for doing this to people who work hard to repay their debts. A investigation should be put into the company at Nelnet transferring protected calls over to these scammers. Please help me I don't know my next steps other than I believed was paying this whole time for 2 years almost 3.
I will attach files only to a trusted government official. The files I have attached are not the only evidence I have that show clear scamming has been done to me through the department of education ( NelnetXXXX ) and this third party they connected me with ( XXXX XXXX XXXX XXXX ).
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| 11/18/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I moved to XXXX in XXXX. When I first moved here, Nelnet accepted monthly student loan payments in XXXX funds with XXXX checks sent in the mail. Then suddenly they required those checks to be in US funds, so I opened a US checking account here and sent my payments that way. Then suddenly those got mailed back to me, and Nelnet said they no longer would accept them because they have a " foreign routing number ''. So, I would get a US bank draft every month and then mail the payments. Mail from here to US is unpredictable and payments often arrived late ( they would not accept post dated checks either ), the bank fee was $ XXXX and a hassle, so I inquired if there was another way to pay. They said they do indeed make exceptions for XXXX residing customers and would allow payment by phone with my credit card. ( Online bill pay doesn't work either, nor does my debit card here -- because my bank is considered to have a " foreign routing number ''. ) For credit card payment I had to phone a NON toll free number, though. Anyway, that worked for about a year and was very convenient. Then I went on a XXXX XXXX, and qualified for $ XXXX payments for a year on the income driven repayment plan. Now, I am back to needing to make monthly payments. I phoned just the other day to make my first one, called the NON toll free number as I had before, the teller entered my credit card information and then put me on hold approximately 3 times for 10 minutes each ( NON toll free! ) because she was unable to process the payment. Turns out, Nelnet no longer accepts credit card payments for XXXX residing borrowers. She said " we used to do this all the time, I hadn't known the policy changed ''. She says the only two options I have now are to 1 ) have a family member residing in the US pay my monthly student loan amount for me ( ha!!! ) or, 2 ) POSSIBLY that a pre-paid XXXX card would work. I will not burden someone else with making my student loan payments for me every month, and I find it appalling that the US student loan provider does not have an option for me to do this. When I asked if the pre-paid card method would work, all she could say was, " I don't know for sure, but you can try it. '' Why would I go to the trouble of buying the pre-paid card, calling the long distance number, waiting on hold, trying to make the payment -- all for it to fail?
Why does Nelnet not have an option for someone who does not live in the XXXX to make a payment on their student loans? I surely can not be the only Nelnet customer who lives abroad.
She had no other options for me. Get a family member to pay it, or buy a pre-paid card and try again but " it might not work ''.
I refuse to call back and try this. If Nelnet wants me to make payments on my loans, from XXXX, they need to come up with an easy and fast way for me to do this. It is XXXX.
|
| 10/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I hope my letter finds you well. I would like to file a complaint and open an investigation against Nelnet student loan company. I have had several illegal issues with the company that I will list in order as it happened : I called on XX/XX/XXXX because I had an issue with my XXXX XXXX on FAFSA. The representative on the phone said she will be able to process my application over the phone and she assured me that it was submitted, and she said I have XXXX payment till next year. I asked her if I had any money due, she said no I have XXXX payment and do not have to pay or do anything. She also said I will get an email regarding my status.
On XX/XX/XXXX I opened my Nelnet profile to check my status, I found no application for XXXX and I saw that my interest got higher. So I called around noon time : I was told that I have no application in process and that my interest started accumulating daily since XXXX XXXX. I was on hold for over XXXX hours and I am working full time so I had to hang up because I had work. Called again after work around XXXX, was put on hold again for XXXX hours. I spoke to another representative and had me submit another XXXX XXXX application and was told it takes around XXXX weeks to get processed. For my interest : I was not notified via email or mail or even over the phone when I called on XX/XX/XXXX that my interest started accumulating so I asked to speak a supervisor. He submitted a request on my behalf to waive my interest charges as I requested, and he told me my save application I submitted today is in process. I asked him if I was notified by mail about my interest starting, he said no mail or email was sent regarding that. I did tell him what happened on XX/XX/XXXX and that a representative lied about my save application and took my information down and said it is submitted. He said " will go over this in our coaching sessions '' On XX/XX/XXXX, I called again because I did not get any confirmation email for my XXXX XXXX after I submitted it on XX/XX/2023. Had to hold for XXXX hours and XXXX mins. I was told my application will not get processed till XX/XX/2023 and it will take till late XXXX to get it processed.
These are the facts and what happened with NELNET over the past XXXX weeks. This company is costing me money for my interest that started, and I was not LEGALLY notified by it before it started via mail. This company is costing me money every day for not processing my XXXX application and my interest is calculated daily. I would like to file a complaint against them and also have my interest waived. I would like to change my loan servicer to another reliable company. Every time I call, I have to hold for over XXXX hours and this is the only way to get a hold of them. I am the only XXXX from my friends that is dealing with these issues because they do not have nelnet.
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| 08/24/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I understand that the CFPB has increased their focus on student loans, so I am hoping that you will be able to help me with an issue that I was unable to resolve after months of trying with my student loan servicer. I would like to start off by saying that I am a supervisor at a mortgage servicing corporation, and I know that if we made the error that my student loan servicer did, we would not only be able to fix it, but would likely have some regulatory implications as well.
My student loan payments increased XXXX % without notification, and when I called to find out why, I was told that my student loan servicer ( Nelnet ) miscalculated my payment last year when my repayment began. They calculated my payments based on a 30 year term, when I actually have a 20 year term. This caused my payments to be lower than they should have been, therefore my principal is much higher than it should be, and therefore I am paying more towards interest. I have requested that Nelnet reverse my payments back the 17 months that I have paid so far, and apply them at the amount that they should have from the beginning. Had the correct term been used, my payments would have been slightly higher. I have offered to send in money so my account will not be past due after the corrections. After several hours on the phone with Nelnet, they flat out refuse to do this ( one rep even said it was against their morals ), and blamed it on the Department of Education guidelines. I am not asking for them to give me a payout in any way, I just want my payments applied at the amount that they should have been from the beginning. At this rate, I will end up paying roughly {$2300.00} more in interest due to their miscalculation that they refuse to fix. I am sure that Nelnet has done this to their other borrowers, but they might not have caught the mistake. At this point, I do n't know what I can do to not be penalized for their error. I can make a lump sum principal payment right now to get my principal to where it should be, but that wo n't fix the erroneous interest that has accumulated since my loan originated. Is this something you can help me with? I have documented my most recent calls to them, and have had other issues with their loan servicing - this is just the only one that is costing me money.
It is unreasonable for Nelnet to expect their borrowers to calculate their own loan payments to ensure that they got something as simple as a loan term correct. This is undue borrower impact, and has impacted me in a significant financial way. I did escalate to their consumer ombudsman, who took weeks to respond and did not follow up when he promised to follow up. At the end of the day, the request was denied and Nelnet said there was nothing they could do to correct their error. This is an unfair servicing practice that impacted me financially.
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| 05/22/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I am following up on my prior complaint as I am unable to add documentation or edit said complaint. Once again I was on the phone with XXXX in order to rectify the derogatory credit rating that they applied to me by dropping my credit score by 66 points due to the Cares Act Mandated requirement to defer my loan. This was done without my permission. I am paid over one year in advance as well as began payments prior to the required time to pay the loan. I paid while my daughter was in school! I have never been late. I was once again put on hold with this company for over one hour ( I have phone records to prove this ) and finally hung up. It is quite clear that they have no interest in fixing any of this. Prior to requesting I be transferred to a supervisor as I was told that this would be looked into, I spoke to XXXX and she said that it was in review and that nothing could be done. I want my credit score to be what I have worked hard for it to be. I want it reinstated to the score it was prior to XXXX deducting 66 points and better as I have since paid off or down on more obligations. This is a direct violation of the CARES ACT it should not even need to be in review. I quote, " The CARES Act suspends student loan payment obligations through XX/XX/2020. During that time, borrowers ' credit reports are supposed to reflect the loans as if there was " a regularly scheduled payment made by a borrower. '' This requirement is also reflected on XXXX XXXX own website, which explained in a blog post that " the Department of Education will report suspended payments to the national credit bureaus as though they were on-time payments. '' Despite requirements under the law, public complaints from borrowers like lead plaintiff Mr. XXXX reveal widespread, improper furnishing and credit reporting. Specifically, borrowers whose loans are serviced by Great Lakes complain of their damaged credit caused by no fault of their own. Following borrower complaints, Great Lakes has publicly acknowledged its error.
Great Lakes is the government student loan contractor that handles loans for more than 8 million customers and is the largest servicer of borrowers with federally held loans. Today 's lawsuit demands Great Lakes immediately cease violating the California Consumer Reporting Agencies Act. Today 's lawsuit also demands XXXX, XXXX, XXXX and XXXX XXXX XXXX immediately cease violating the Fair Credit Reporting Act, the California Consumer Reporting Agencies Act, and California 's Unfair Competition Law ... .. '' and it goes on this is from an article https : XXXX? XXXX. I would like this fixed no. There are absolutely no excuses. Shame on XXXX, XXXX, AND GREAT LAKES! I expect this agency to do something about this truly. This is in direct violation to what the CARES ACT was designed for. It is supposed to help not DAMAGE!
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| 02/22/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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In XX/XX/XXXX I received notification from XXXX that my Income-Based Reduction payment plan was expiring. When I attempted in XX/XX/XXXX to re-apply I was denied an IBR plan and the reason stated was that I no longer qualified because the loan had to be paid off. I was told that I had 10 years to pay off the loan and that I'd actually been given 17 years - thus, I'd been " paying on the loan too long. '' The new monthly payment amount was set at over {$70.00} a month, which is on top of the {$250.00} a month payment that I make to XXXX for the bulk of my remaining student loan debt. On XX/XX/XXXX I again requested some repayment option that would reduce my monthly payment. I informed XXXX at that time that my spouse had become unemployed and I was unable to make the monthly payment of $ 70+ a month. Again I was told I had " no other options '' but to make that payment and pay off the loan in full. In the process of that call, I requested to be placed on a forebearance until my husband could reestablish employment. XXXX says ( on XX/XX/XXXX ) that the call was disconnected in the process ( I was told the forebearance was in place during that call before it became disconnected ). I received another letter the following month saying my loan was past due, so I called Nelnet again on XX/XX/XXXX to request a forebearance until my husband could reestablish employment and was granted two months - I was told my next payment due would be XX/XX/XXXX. I received a letter this week, dated XX/XX/XXXX, that stated that my loan was past due. Upon calling Nelnet today ( XX/XX/XXXX ), I learned that a wrong forebearance code had been placed on my account which allowed for a " reduced forebearance payment '' of {$71.00}. I called to dispute the fact that I had a forebearance, and also stated that I was told in XXXX that my forebearance could be retroactive to when I had initially requested it in XX/XX/XXXX. Today, I was told that no retroactive process could be put in place for the XXXX payment but could be applied to the XXXX payment. When trying to dispute reporting of late/past due payments the customer service representative informed me that they were unable to dispute EITHER month 's negative reporting to the credit bureaus. No reason was given. To date, Nelnet has refused to offer me reasonable repayment options for the loan, which they bought from another servicer XXXX years ago, and have now demanded payment must be completed on. My husband and I are unable to make that monthly loan payment in addition to the monthly loan payment that we make the other servicer of my student loans and the monthly payment we make for his student loans as well. Nelnet has given me no opportunities to rectify my account, and in the process, is responsible for damaging my credit due to their errors, which they will not correct.
|
| 10/05/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
Servicemember |
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Since XXXXXXXX XXXX XXXX I have made {$16000.00} worth of payments on my Department of Education held loans from my XXXX years at XXXX XXXX XXXX ( XXXX ) via my designated loan servicer, Nelnet. On XX/XX/XXXX I called Nelnet and requested refund of a {$7800.00} payments made made on XX/XX/XXXX, as provided for under the CARES Act. The Nelnet representative told me that my requested refund would be received within 4-6 weeks and that during that time frame my student loan balance would be updated. On XX/XX/XXXX, I called again, this time to request refunds of 3 payments of {$510.00} ( each ) made on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. Again, the Nelnet representative advised me that my requested refund would be received within 4-6 weeks and that during that time frame my student loan balance would be updated. They advised me to call back if refunds were not received within that timeframe. It has been 6 weeks from the first request and I have not received any refunds nor has my balance been updated to reflect any of the requested refund amounts. I called- as instructed previously by Nelnet- to check the status of my refunds and loan balance update, and was told that my refunds " were not even processing yet ''. When I asked for a date by which I *could* expect my refunds, the Nelnet representative stated they would take " two more months, but would be completed by some time in XXXX, by end of year ''. When pressed as to why the timeline of 4-6 weeks was given not once, but twice previously, and how the backlog could affects requests made in XXXX when there was no backlog at that time, the Nelnet representative stated the system is overloaded with requests and that processing time has increased. This is asinine for multiple reasons, but most significantly because this will prevent me from applying for {$10000.00} of loan cancellation to which I am entitled under the recently announced forgiveness plan before the end of the year when payments restart. Nelnet is effectively holding my money XXXX to force payment of some interest to them on my loans into XXXX, as if my loan balance is not updated until XXXX, then it would be XXXX before I could expect cancellation, given the reported timeline from application to cancellation is ( at least ) 6 weeks. This will effectively force me to pay interest on loans I've already paid off, which should have been refunded, and which should be forgiven before end of year. All payments on my student loans to Nelnet have been made electronically from a major bank and can easily be reversed electronically- this takes only 3 to 5 business days for almost all financial institutions. Additionally, a timeline of 3-4 months was not the agreed upon terms of the refund and I was not advised that the refund could take until the end of the year during either call in XXXX.
|
| 04/13/2019 |
No |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
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Web |
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I filed jointly with my husband for the first time this year, and we were told we would get a refund of {$1400.00}. We received a notice stating that our entire refund was being offset to defaulted student loans. My loan servicer XXXX notified me that while I was behind on payments that I had not yet defaulted on my loan or entered " pre-default '' yet. I contacted the debt collection agency ( XXXX XXXX XXXX ) who were very helpful to a point, asking lots of information bout my household income, and lots of info about our expenses. When I asked when i had defaulted on my loans they informed me that they had taken over the loans in XX/XX/XXXX, but they were not able to provide me with info as to who my loan servicer was prior to this.The provided me with number to contact to inquire about this information. I reached out to the loan locator number they gave me and found out that my loans were being serviced by Nelnet prior to them being sent to collection in XX/XX/XXXX.
In XX/XX/XXXX I contacted a company that was helping people with filing for a debt forgiveness program through the government. The company needed my PIN and asked for {$900.00} up front to use as good faith payment to XXXX ( may have been under XXXX XXXX still at the time ) and they also used up my last deferment I had available to me as part of the process. I would never had agreed to this process if I had not had two other people I know go through this process and have their loans drastically decrease.
On the XXXX website they have multiple stafford loans listed as consolidated or not owed. And I had assumed that this was because the loans had been paid and processed by the government program I had signed up for. But now I am not sure. I do not remember receiving anything from XXXX that my federal loans were being handed by another loan provider, and if i did i would likely have assumed that due to the program I had worked with that this info did not pertain to me.
The current loan holder and debt collector have stated that they will help me get out of collection if I make payments that are between {$480.00} and {$440.00} ( both amounts which i have informed them that I can not afford pay ), for a consecutive 9 months, and then my debt would be moved to yet another loan servicer. I was informed that because both my income and my spouse 's income were being used to calculate what I was expected to pay, regardless of what I as an individual were able to pay, that was low as the payment could be made. The only other option offered to me was that I could open another loan through an outside company ( that i would have to find ) and pay off the defaulted debt all at once, and that they would waive the late fees associated with account. If i did not do this, then I would be paying on the total amount due of over {$42000.00}.
|
| 11/22/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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|
Since XXXX it has been an absolute impossibility trying to get Nelnet to correctly do their job. I have spent more than a dozen hours on the phone waiting on different representatives, all who have been no help. I applied for the XXXX XXXX through students.gov website back in XXXX. I followed up with Nelnet to make sure they have all the correct info and was told I needed to provide current income, even though that should have been possible with my tax filings through my initial submitted plan. I gave the rep my info and asked him how long I could expect for this to go through. He assured me within a months time. I filed a complaint on students.gov on XXXX and it is still pending and I was guaranteed a response within XXXX of that. No response to this day. XXXX you know, many days go by and I had zero updates on my account and my plan still hadnt changed. I believe that initial call was on XXXX. Then I called again XXXX and waited over another XXXX hours to reach a representative. I explained to her that I was recording this phone call and then asked why my plan had not been updated, why I had received zero correspondence from them and why I couldnt open any old inbox messages. She had no answers. After XXXX separate long waits while she spoke to a higher up privately, she then told me that the last representative didnt properly direct my plan. She also told me she didnt have a reason as to why my correspondence had been turned off on their end..I reiterated the situation so she could confirm my understanding. I said so the last rep didnt do anything right and you guys had my correspondence off and now Im about to accrue interest? She said yes. I said I wanted my plan corrected to where it should have been for over a month at this point and she told me I had to send in a self verification letter! to once again establish my income which should have already been done twice at this point and that they could only put me on a forbearance which would still accrue interest. I said so Nelnets blatant mistakes are now causing me money and you cant do anything about it even though I have did everything I should have done? She said yes. I told her this was unacceptable and is part of the reason there is a huge negative stigma associated with the company at this time. It sounds like fraud to me. Its now XX/XX/XXXX and my plan has not changed yet even though I sent my certification letter in a while back. I will not be paying Nelnet extra money because of their admitted incompetence and mistakes. I have the whole recording of that conversation. I filed for the save plan initially on XX/XX/XXXX. Thats almost 3 months ago. This is shameful. I also asked the last representative if they had a transcript or recording of the call from XXXX and she told me yes. So they have proof I was lied to then.
|
| 11/10/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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|
In XX/XX/2023 I called Nelnet, my student loan servicer, to switch my payment plan from the graduated repayment plan ( plan that starts with a low payment and incrementally increases over the years ) to a standard repayment plan ( set payment amount for the duration of the loan lifecycle ). The individual I spoke to said she would be able to switch my plan without issue, and also remove my deferment because I was automatically placed on it without wanting it. I wait for over a month and find that my plan has not been switched over.
I call back again, this time on hold for over an hour. I was told that the prior customer service representative did not execute the plan switch correctly. She promised she would have it corrected. Then put me on hold for more time to speak with her supervisor and then told me it was corrected. I asked for a confirmation and this individual told me it would be coming. I keep checking back to confirm whether my account has been corrected, and of course, it had not.
So I called back again, for a third time, now on hold for over an HOUR AND A HALF, this time practically begging for help. This representative told me yet another error had occurred, and they switched me to the same plan that I was already on? How does that make sense? I stated multiple times and very slowly which plan I needed to be on. She said it was corrected, that a confirmation would be coming, and to wait a few days for the change to reflect in my account.
I waited. And waited, until about two weeks pass by and I log into my account to find that it is completely messed up. My account says my next payment due is around {$190.00}, much lower than what I should be paying, and that three of my loans have been placed back into deferment without my knowledge or consent. I was so furious it almost brought me to tears. I decided to call back then was told by the IVR that the wait time was over an hour long.
At this point I need help because I can not get this resolved on my own. I am not a borrower who is looking to defer my loans or find my way out of an obligation. I want to pay these loans down and not get buried in interest, and I am doing my best to get on a plan that will allow me to stay ahead of interest and pay these down in a manner I can afford.
Nelnet 's incompetence creates serious risk for borrowers. I am at risk for getting buried in interest by setting payments so low, combined with a lack of transparency on how to make a principal payment to offset this nightmare, I don't know how to protect myself from a financial harm I am trying to avoid and Nelnet has represented as being available to me without additional approval processes. I need my account corrected immediately because the outcome of this could result in months and even years of hardship.
Please help.
|
| 01/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Report provided to employer without your written authorization
|
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Web |
|
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. I am requesting PROOF OF MY WRITTEN CONSENTED TO FURNISH ANYTHING IN MY REOORT or reporting to consumer agencies.. and responding to XXXX XXXX XXXX of Nelnet customer service dept. nowhere in this letter states how you were authorized without my written consent to furnish a consumer report. Nelnet is in direct violation of FCRA, and consumer laws, pursuant to 15 USC 1681 you need Permissible purpose to report anything on my consumer report you may also be liable for up to {$10000.00} or misdemeanor. I have already proven that identity theft and the unauthorized actions XXXX has fraudulently obtained and continue to report.
Inaccuracies, They have not notified the CRA of my dispute, According to 15 USC 1692,1681 A ( b ), the The only way any information obtained has to come from the consumer myself which has not. As well as the privacy laws you are direct violation of. I have a legal rights and consumer rights protected by the federal government and it is being requested to stop reporting on my consumer report since you did not have my written consent to do so. Pursuant to Appendix A To Furnisher rule 660. Your policies must prevent re-aging ( inaccurately changing the date of first delinquency on a consumers account to a later date ) and duplicative reporting, particularly following portfolio acquisitions or sales, mergers, and other transfers ; Not only that but If you are a debt collector furnishing information to a CRA about the accounts of a creditor, you must report the date of delinquency given to you by the consumer XXXX. FCRA 623 ( a ) ( 5 ) ( A ) This " date of delinquency '' determines how long the debt can be reported on a consumer 's credit report. You have now lied via mail if my rights and violations you have infringed on.
I have still no information or correspondence regarding how Nelnet got my written consent to furnish anything on my consumer report. Unless they did so without it. At this time it is also been passed 30 days for conducting a proper investigation, it is clear that Nelnet has not notify the CRA of this dispute and proof of my written consent and show me where I gave up my rights to thereof. I have already requested documents pursuant to FTC laws and identity theft investigation and clearing my name, Nelnet has not provided the documents under this code. They have not provided my written statement proving I gave them consent to furnish anything on my consumer report. But yet responding to irrelevant nonsense. As stated by the federal trade commission : If you dont comply with the FCRA, you may be sued by the FTC XXXX Consumer Financial Protection Bureau ( CFPB ), state governments, or in some cases, consumers. The FCRA provides for maximum penalties of {$4100.00} per violation in the case of lawsuits brought by the FTC. FCRA 616, 617, 621.
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| 09/29/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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" I am XXXX XXXX XXXX and I'm submitting this complaint myself and there is no third party involved '' Violation of the United States Code Law 15 U.S. Code 1681b Permissible purposes of consumer reports ( a ) In general, Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and not other : ( 2 ) In accordance with the written instructions of the consumer to whom it relates. Under 15 U.S Code 1681b permissible purposes of consumer reports I never gave you any written consent to report. As a consumer these accounts on this letter must be deleted immediately 1.Under 15 U.S Code 1681 b Permissible purposes of consumer reports I never gave you any written consent to report anything on my consumer report anything on my consumer report with no consent is identity theft. Nelnet Account Number : XXXX As a Consumer by law this account must be deleted 2. 15 U.S. Code 1692 ( a ) - Consumers right to privacy The term communication means the conveying of information regarding a debt directly or indirectly to any person through any medium. For this reason, You violated the United States Code Law 15 U.S. Code 1681b Permissible purposes of consumer reports ( a ) In general, Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and not other : ( 2 ) In accordance with the written instructions of the consumer to whom it relates. Under 15 U.S Code 1681b permissible purposes of consumer reports I never gave you any written consent to report.. 1.Under 15 U.S Code 1681 b Permissible purposes of consumer reports I never gave you any written consent to report anything on my consumer report anything on my consumer report with no consent is identity theft. Nelnet Account Number : XXXX. As a Consumer by law this account must be deleted 2. 15 U.S. Code 1692 ( a ) - Consumers right to privacy The term communication means the conveying of information regarding a debt directly or indirectly to any person through any medium. For this reason, a deletion of the above account is necessary being that a consumer report is in fact a medium. You are violating United States code law ; reporting any information is indirect communication. is necessary being that a consumer report is in fact a medium. You are violating United States code law ; reporting any information is indirect communication. Notice, it is a fact, that, I, agent for principal XXXX XXXX and XXXX, has reason to believe and do so believes, am a victim aggravated identity theft under Title 18 U.S.Code 1028A on four separate occasions as Department of Education, XXXX, XXXX, XXXX, and Nelnet has knowingly used without lawful authority, a means of my identification in order to compromise my financial reputation
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| 08/01/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Nelnet is reporting late payments on 20 different accounts on my XXXX & XXXX credit reports in XX/XX/2019 when those accounts were in forbearance during that time and then paid in full through consolidation in XX/XX/2019. I previously disputed & the reply was that they had backdated the forbearance & " A backdated administrative forbearance does not modify previously furnished data. '' That is incorrect because you have an obligation to report correct information and if you are aware that I was granted a forbearance effective for that time period, and therefore nothing was owed at that time, and therefore nothing was late, then you are incorrectly reporting that I was late for that time period but not correcting it now. Additionally, Not updating this information is drastically affecting my credit & updating it does not harm Nelnet in any way as you have been paid in full & do not even hold these loans any longer. I need this resolved asap.
This comes directly from the department of education in re to previous incidents like this : " Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by " furnishers, '' or persons who furnish information to consumer reporting agencies ( " CRA '' ) such as credit bureaus. In particular, this section requires a person that " has furnished to a consumer reporting agency information that the person determines is not complete or accurate '' to " promptly notify the consumer reporting agency of that determination '' and provide any information needed to make it complete and accurate. ( 1 ) Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. A furnisher that reports current information to a different CRA has done nothing to " correct and update information '' with CRA that possess the information that the furnisher has now determined is incomplete or erroneous. This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to " update '' accounts as well as to " correct '' those that were erroneous when submitted to the CRA.
Section 607 ( B ) of the FCRA requires CRAs to " follow reasonable procedures to assure maximum possible accuracy of information '' in their consumer reports. It is our view that a CRA that refuses to accept updated and corrected information from a furnisher on student loan accounts, if it still maintains that information in its database, does not have in place " reasonable procedures '' to comply with this section with respect to such accounts. '' You are in violation of the law by continuing to allow this incorrect information to remain on my credit report.
|
| 10/31/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Hello, I have been having issues with Nelnet, my federal student loan servicer for several months now. On about XXXX or XXXX occasions since the beginning of this year, Nelnet has failed to apply my standing special payment instruction to how my auto-debit loan payment of {$350.00} was to be applied across my loan groups. In XXXX of the instances, when I called Nelnet, they informed me that because I had not caught their error earlier, there was no way for them to reallocate the payment, and that the fix would only be effective for that current month, not the prior month that was also at fault. Since XX/XX/2023, I have spent approximately XXXX minutes ( almost XXXX hours ) either on hold with Nelnet or on the phone with their customer service to try and correct these issues. Every time I call they apologize, say they have fixed the issue and to call back in XXXX to XXXX business days. Only sometimes the issue is fixed and eventually it breaks again. Once when I called back after the XXXX business days, the agent said the other agent I had talked to almost a month before hadnt actually fixed anything and there wasnt anything they could do for that payment ( XXXX payment ).
Currently the following months payments were not allocated correctly in the past 6 months.
XX/XX/2023 allocated to single loan group incorrectly XX/XX/2023 allocated to single loan group incorrectly XX/XX/2023 allocated to single loan group incorrectly I even switched from my legacy special payment instruction to their allocate extra by percentages option to avoid any issues with the legacy option and people having to manually allocate the payment. I have been told that since I am paid ahead almost a year, that the allocate by percentages would split my {$350.00} payment as follows across my loan groups every month automatically. It failed to work and I dont know if I have it in me for another hour to XXXX hours wait on hold. Additionally, the estimated time on hold call out on their phone system is broken so it just says you have minutes on hold while also stating you have over XXXX wait. I tried this past Monday and gave up after XXXX minutes.
Note that the original payment instruction before all these issues had been in effect successfully since XX/XX/2023. It was only starting around XX/XX/2023 that Nelnets system started breaking down and my payments started being allocated to singular loan groups against my wishes.
I have also made several manual payments in this time period only to make sure all the loan groups show as having a payment applied to them so that when the loan status are reported to the credit agencies, even though they are paid up over a year ahead, that Nelnet doesnt go and report me not having made a payment for the month in question which has been rather stressful.
|
| 06/28/2023 |
No |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Keep getting calls about your loan
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Web |
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XX/XX/XXXX I sent a follow up email, from a phone conversation, where I said I could not pay the nearly XXXX XXXX monthly loan amount. I was told by several reps that Firstmark did not own my loan and to talk to my original lender. XXXX XXXX sold my loan to Firstmark and I was attempting to negotiate better terms.
XX/XX/XXXX I had to send my account information several times ( at least two ) which I believe delayed the process of trying to get any sort of relief instead of them responding to my requests XX/XX/XXXX I asked Firstmark who was my lender again, having been given various different answers ( over the phone ) XX/XX/XXXX They finally stated that they own my loan but must service it according to my original loan terms XX/XX/XXXX I was notified ( on the phone several times prior to this date ) that my forbearance period was capped at 12 months. I sent my original promissory note from my original lender asking where I agreed to those terms.
After speaking to a rep on the phone sometime later, she admitted that it was weird that that is not directly stated in my promissory note. I believe Firstmark records their calls so hopefully there is a record of this, on their end. I only have record of email communication so I understand outside of that May fall under the scope of he said- she said.
The did not respond to my inquiry, instead they send a reply stating that I owed on my loan. I replied on XX/XX/XXXX asking them to answer my inquiry.
Outside of email threads, I called Firstmark attempting to get some relief before my credit was adversely effected. I was eventually escalated to a supervisor who was able to contact my lender and ask for additional forbearance, they declined. I asked for a direct contact to them in case I needed to involve a lawyer and I never heard back.
I asked her to document on my account not calling until after business hours because I am a teacher and the harassing calls multiple times a day interrupted my lectures. Despite this request the calls continued. The were distracting and were followed up by several automated emails. ( Again I hope this is documented on their end ) I called again at XXXX on XX/XX/XXXX advised that I have one month of forbearance remaining Waiting for approval ( these are the exact notes I wrote in my phone, word for word ) If approved, this would bring my loan current ( according to the advisor ) which I had hopes up so I could begin rebuilding my credit.
I was later ( almost immediately ) declined and the reason was no forbearance left. This letter is in my Firstmark online account.
So again, they gave faulty information Firstmark has several negative reviews on XXXX and XXXX. If anything can be done to improve their training and practices several people ( myself included ) will greatly benefit.
|
| 04/03/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
Servicemember |
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In regards to group XXXX nelnet balances and payments.
The website does not reflect the total amount due to pay off a student loan group, nor does it allows for any overpayment for daily interest. You can not over pay or try and the daily interest. Upon my payment on the website it appeared that I was paying off my group B loan in full, but my statement show I still have a balance of XXXX cents Daily interest is {$0.00}. A full business day did not pass after payment, how was interest added? My payment due is {$3.00} which is {$3.00} more than the balance and interest combined.
XX/XX/22 statement shows a principle balance of {$500.00} and a daily interest of {$0.00} XX/XX/22 on Friday night I made a phone call to Nelnet about paying off a laon. I was advised to include the daily interest so my loan would be paid off. That amount was not provided during the call.
XX/XX/22 Friday night I went onto the website and set up the payment of {$500.00} for the payment to process on Monday XX/XX/22 so my payment would process on Monday. The website would not allow more that {$500.00} in payment, I was not allowed to pay an extra {$0.00} for the daily interest.
XX/XX/22 my payment was successfully processed.
XX/XX/22 the statement shows a balance of {$0.00} and my amount due shows as {$3.00} How did daily interest apply when the payment was the less than one business day? Why is my amount due higher than principle and interest?
XX/XX/22 I called Nelnet and made a complaint that I paid my balance for group B in full per the website. The representative said you have to also pay daily interest. I said the website does not allow payment above the balance. She tried to remove the XXXX cents but was allowed to. She asked if I wanted to pay the XXXX cents and I said it was presented as if I had paid the loan in full. I should not have to pay additional money. She tried again to removed the XXXX cents, again unsuccessfully. I said fine, I will pay the XXXX cents, but she said she was unable to for some reason, it would not allow her to process the {$0.00} payment. She said call back before XXXX tomorrow during business hours. I said ok and hung up.
I work during normal business hours and had already spend XXXX minutes trying to sort the amount owed out. I did not take time off work to try and pay money that I did and do not believe I owe.
XX/XX/22 statement shows {$0.00} principle balance and an estimates interest of {$0.00} but the amount due is {$3.00}. How do I owe {$3.00}?
XX/XX/22 my balance on the website said {$0.00}. I made a pavement of {$0.00} using Nelnet website. This payment was successfully processed.
I have other loans for a much higher amounts that I intend to pay off in the future. Will I continue to experience this problem on a larger scale?
|
| 07/27/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX, I contacted Nelnet in regards to what my repayment options were for my student loans. The representative asked for my updated contact information, which I gave them. After explaining what my repayment options were, I was emailed an application for income based repayment and told that it would be pre-filled out with my current contact information.
Later on that day, I received the application as the representative stated with the correct contact info, filled the rest of the form out and sent it back via email.
For the following 4 months, all of my loans remained in good standing and were listed as current on my credit report. Flash forward to just a week ago and I find out that I am suddenly 2 months behind and have negative marks added to my credit report due to both XX/XX/XXXX and XX/XX/XXXX payment statuses being reported as late. I had no idea I had fallen behind since I had not done anything differently on my repayment since first contacting them in XX/XX/XXXX.
When I contacted Nelnet again on XX/XX/XXXX, the representative I spoke with read off the wrong contact information to me when we connected on the phone. I once again gave him the correct info and he relayed to me that the reason why my payments were marked as late is because they did not have updated contact info for me.
I let him know that I had electronic proof of them having the correct contact info from the pre-filled form they sent me back in XX/XX/XXXX. He apologized and told me there was nothing he could do to remove the marks on my credit history and once again forwarded another application on to me to fill out.
I once again filled out another income based repayment application and sent it to the proper email address as instructed. It is presently XX/XX/XXXX and I still have not heard back from Nelnet about what my repayment options are. I'm extremely worried because I do not want to have any additional negative marks added to my credit report and I am making the effort to communicate with this company to responsibly resolve my debts.
I contacted Nelnet again on XX/XX/XXXX via chat about once again disputing the information posted on my credit report and the representative I spoke to even gave me another address they had listed for me that was incorrect and had never been one of my former addresses. He also told me there was nothing he could do to correct matters and that I'd have to type up a letter and fax it to the disputing department.
Seeing that I have made attempts to contact Nelnet and have proof of them messing up my contact info, I am requesting these two derogatory ratings be lifted off my credit report due to their own errors in updating my records. I should not have to deal with a drop in my credit score because of something they did incorrectly.
|
| 07/26/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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|
Web |
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I obtained XXXX separate student loans from XX/XX/XXXX to XX/XX/XXXX to attend XXXX College XXXX XXXX XXXX. Nelnet was the original servicer of these loans. I was unable to obtain gainful employment in my field of study, so I had these loans in forbearance or deferment status until XX/XX/XXXX. That is when all of the loans became delinquent for a period of ten months and were transferred to the Department of Education. In XX/XX/XXXX, I applied for XXXX XXXX XXXX XXXX XXXX through Nelnet and satisfied all of the requirements for the three year monitoring period. In XX/XX/XXXX, I received a discharge letter from Nelnet. All XXXX of my loans are being reported twice on my credit report by Nelnet. Nelnet corrected the status of XXXX of these accounts to " current, paid as agreed '' after I disputed a false late pay on my XXXX report during XX/XX/XXXX. I prevailed in getting the false late pays removed. I filed an additional dispute with all bureaus to correct the status of the remaining XXXX loans from currently 120 days late to " current ''. That dispute was unsuccessful. I contacted the Federal Student Loan Ombudsman Group for assistance. The first investigation was unsuccessful. I filed a subsequent case with the Ombudsman Group, via email and this case was concluded in a very timely manner. I was assured by the Ombudsman that Nelnet would correct the reporting of these accounts, however this has yielded more issues. Nelnet responded with correspondence to me stating that after a careful review of my account, they submitted a request to all national credit bureaus to update the trade lines for my loans to show a XXXX balance. I called Nelnet to clarify the information in the letter, and the representative stated that the delinquencies would be corrected. Nelnet reported all XXXX of my loans on my credit file with all three bureaus a second time, these loans are reported in good standing. However, the loans are listed XXXX by Nelnet now, with the status not being corrected on the first set of loans reported. Also, all XXXX of the loans are listed on my report by the Department of Education in a paid, written off collection status. These loans reported by the Department of Education were in good standing up until the point where " inappropriate '' corrections were made. In short, I have XXXX separate loans that are being reported three times with all XXXX bureaus. Each loan is being reported as a derogatory account XXXX, XXXX by Nelnet and XXXX by the Department of Education. This amounts to XXXX derogatory accounts on EACH of the XXXX bureaus. I have consulted with an attorney in this matter, I was advised that since the loans are discharged they should be completely stricken from my credit file. I have attached the letter of discharge from Nelnet.
|
| 11/26/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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|
Web |
|
|
Dear Collector, NELNET LOAN SERVICES INC XXXX XXXX XXXX XXXX, NE XXXX ( XXXX ) XXXX I do not believe that I owe this debt or what you say I owe.
Pursuant to the Fair Debt Collection Practices Act, Section 809 ( b ), Validating Debts : If the consumer notifies the debt collector in writing within the thirty-day period described in subsection ( a ) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector.
( emphasis added ) I respectfully request that you provide me with the following : 1. the amount of the debt ; 2. the name of the creditor to whom the debt is owed ; 3. verification or copy of any judgment ( if applicable ) ; 4. proof that you are licensed to collect debts in Maine ; 5. proof of the last payment made on the account.
I am asserting my rights under the federal and state Fair Debt Collection Practices Acts and the Fair Credit Reporting Act, including these rights : Because I have disputed this debt in writing within 30 days of receipt of your initial notice, you must obtain verification of the debt or a copy of the judgment against me and mail these items to me at your expense.
You can not add interest or fees except those allowed by the original contract or state law.
Any attempt to collect this debt without validating it violates the FDCPA.
Also be advised that I am keeping accurate records of all correspondence from you and your company, including recording all phone calls, and I will not hesitate to report violations of the law to my State Attorney General, the Federal Trade Commission and the XXXX XXXX XXXX.
I have disputed this debt. Therefore, until it is validated, your information concerning this debt is assumed to be inaccurate. Accordingly, if you have already reported this debt to any credit-reporting agency ( CRA ) or Credit Bureau ( CB ), then you must immediately inform them of my dispute with this debt.
Reporting information that you know to be inaccurate or failing to report information correctly violates the Fair Credit Reporting Act 1681s-2. Should you pursue a judgment without validating this debt, I will inform the judge and request that the case be dismissed based on your failure to comply with the FDCPA.
Finally, if you do not own this debt, I demand that you immediately send a copy of this dispute letter to the original creditor so they are also aware that I dispute the debt.
|
| 07/26/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
When checking my credit report I found that I four negative marks for a late payment of my student loans with XXXX XXXX in XX/XX/2018. This was the first time I was made aware that I had a delinquent payment. When I made the student loan payment to XXXX on XX/XX/18 I received confirmation of my payment and went on with my day.
Due to a banking routing number error the payment I had made was reversed, and I quickly amended it upon receiving a phone call from XXXX and logged in to pay my loans. I addressed the technical error and the payment was made. I was never told that this was seen as a delinquent payment or a default. It was not sent to collections and in my history of the loans, this was the only error in payment made in 12 years.
I opened a dispute onXX/XX/XXXX with XXXX stating that, although it was four loans, it was one payment that encountered an error and that the payment was paid in full and was not in default. I asked for these four late payments to be taken off my record. I included proof that I had received an initial confirmation of it being paid in XX/XX/XXXX prior to the bank error. The dispute was closed without any resolution except for a statement that two of the loans have since been fully paid. Unfortunately their dispute results online portal is not functional and I have had no ability to actually view the results aside from two separate conversations with agents that have resulted in additional confusion and frustration.
I reopened the dispute ( ongoing ) on XX/XX/XXXX and called XXXX XX/XX/XXXX and spoke with a customer service representative who stated that because there are 4 loans they count the payment error as four delinquent payments and that they do not engage in disputes and will only send that the payment was late. The customer service agent was rude and unhelpful and refused to work with me or assist me with the dispute process, stating that despite a technical error with a routing number it is considered late. I noted to her my 12 years of payment history and she said that those payments don't make a difference.
My reason for this dispute is : -I received a confirmation that my XX/XX/XXXX payment was paid -The missed payment due to the routing number error did not go to collections and was in fact, paid and currently two of the loans are completely paid -Showing up as 4 separate, negative marks is unreasonable given that it was one payment ( XX/XX/XXXX ) -Their attempts to reach me on this bank routing error were minimal at best and when i was reached I quickly made the payment -They are unwilling to support their customers financial needs, despite a twelve year history of having made payments -This is the ONLY late payment on my entire credit record, and due to a technical error in the routing number
|
| 11/26/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Dear Collector, NELNET LOAN SERVICES INC XXXX XXXX XXXX XXXX, NE XXXX ( XXXX ) XXXX I do not believe that I owe this debt or what you say I owe.
Pursuant to the Fair Debt Collection Practices Act, Section 809 ( b ), Validating Debts : If the consumer notifies the debt collector in writing within the thirty-day period described in subsection ( a ) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector.
( emphasis added ) I respectfully request that you provide me with the following : 1. the amount of the debt ; 2. the name of the creditor to whom the debt is owed ; 3. verification or copy of any judgment ( if applicable ) ; 4. proof that you are licensed to collect debts in Maine ; 5. proof of the last payment made on the account.
I am asserting my rights under the federal and state Fair Debt Collection Practices Acts and the Fair Credit Reporting Act, including these rights : Because I have disputed this debt in writing within 30 days of receipt of your initial notice, you must obtain verification of the debt or a copy of the judgment against me and mail these items to me at your expense.
You can not add interest or fees except those allowed by the original contract or state law.
Any attempt to collect this debt without validating it violates the FDCPA.
Also be advised that I am keeping accurate records of all correspondence from you and your company, including recording all phone calls, and I will not hesitate to report violations of the law to my State Attorney General, the Federal Trade Commission and the XXXX XXXX XXXX
I have disputed this debt. Therefore, until it is validated, your information concerning this debt is assumed to be inaccurate. Accordingly, if you have already reported this debt to any credit-reporting agency ( CRA ) or Credit Bureau ( CB ), then you must immediately inform them of my dispute with this debt.
Reporting information that you know to be inaccurate or failing to report information correctly violates the Fair Credit Reporting Act 1681s-2. Should you pursue a judgment without validating this debt, I will inform the judge and request that the case be dismissed based on your failure to comply with the FDCPA.
Finally, if you do not own this debt, I demand that you immediately send a copy of this dispute letter to the original creditor so they are also aware that I dispute the debt.
|
| 04/14/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
In XX/XX/XXXX, I contacted Nelnet, a student loan servicer, via its website. The website is filled with information related to COVID-19, needing help with student loans, etc. The website states that during a COVID-19 forbearance interest is not capitalized.
The website discourages borrowers from telephoning and encourages borrowers to apply for forbearance via its website. I used the website to apply for a forbearance for a COVID related income reduction. This was good for 90 days. I utilized the same process in XX/XX/XXXX.
In XX/XX/XXXX, I learned that my Economic Hardship application was denied and I would have a {$750.00} payment due that month. I could not pay that amount because my net income is $ XXXXmonth. I called again and was told I should apply for the Income Driven Repayment Plan, which I did the same day. I was also told I would get another 90 day forbearance because I said my repayment problems were still related to COVID.
On XX/XX/XXXX, I learned that Nelnet did not give me a COVID forbearance that would not capitalize interest and instead gave me a " general forbearance '' whereby accrued interest would be capitalized into the principal.
I feel like Nelnet engaged in a " bait and switch '' as to the forbearance. During my call on XX/XX/XXXX with Nelnet, I learned it was not possible to obtain a COVID forbearance via their website and that anyone with my type of student loans ( Federal Direct that were consolidated ) had to call Nelnet to obtain the COVID forbearance. This was incredibly misleading and I believe that this is an illegal " bait and switch ''.
To a lesser extent, I am also complaining the IBR program was not fully explained and I believe I was pressured into it because Nelnet did not want to give me another COVID forbearance despite the fact I had to remind the Nelnet rep I knew that the COVID forbearance was extended to XX/XX/XXXX. XXXX Knowing now that I never had a COVID forbearance and instead got a " general forbearance '' makes me even madder because the rep on my initial call in XXXX should have realized the mistake and brought to my attention. ) I have already been paying on my student loans for 20 years. Why would I want to move to a plan that is based on " forgiveness '' instead of repayment? Today I learned that this plan calls for me to make payments for 25 more years. I will be XXXX years old. I think I would be better off waiting for my income to return and utilizing the COVID forbearance in the meantime to avoid default. And they would not let me " undo '' the IBR program once I learned the additional facts. In fact, there was no undo option even though I was just advised I was accepted today and have not made any payments under the plan. Again, another " bait and switch '' tactic by Nelnet..
|
| 11/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I applied for the SAVE repayment plan on XX/XX/2023 via Nelnet. I did not hear back from Nelnet, so I called on XX/XX/2023, and spoke with XXXX. He said he wasn't sure why my application wasn't available and had me resubmit a verbal application on the phone, waived the {$5.00} IBR exit fee, brought my account to current, and I uploaded my proof of income 1099 form.
XX/XX/2023, I was emailed 3 letters ; first email was my application was unable to be processed, second email was additional information was needed for my application, third email was a one-time payment needed to exit IBR plan . XX/XX/2023, I called and spoke with XXXX who could not see why it was denied. I was transferred to Support Specialist XXXX who also could not see why it was denied. She then had me re-submit another verbal application, I paid the {$5.00} exit fee, and she guaranteed that there should be no reason I would be denied and repeatedly assured me I did not need to upload any more documents. She placed my application on express and said that I should be approved within 2 weeks. I asked for a written letter of what we had spoken about and what she said was going to happen but she said she could not do anything like that for me.
XX/XX/XXXX I received an email saying my application review was in progress. XX/XX/XXXX I received an email that a forbearance had been applied to my account. XX/XX/XXXX, I received an email saying I had a new statement available, which was still for the Standard Repayment Plan. XX/XX/XXXX, I received an email that my application review was in progress. XX/XX/XXXX I received an email that my application review was in progress.
XX/XX/XXXX I received an email saying my application was incomplete and needed more information. I called on XX/XX/XXXX, spoke with XXXX who said my application had been marked Abandoned. I was transferred to Support Specialist XXXX who told me I had multiple applications open, some marked Abandoned and one was pending. He told me that the system had not seen the {$5.00} payment I made to exit the IBR plan and that the system would transfer me over to the SAVE plan once I was billed for the exit fee. He advised that when the next billing statement is sent out ( XX/XX/XXXX ), that it will be for {$5.00}, once I pay that, then the system can move my application through and I will be on the SAVE plan. He confirmed that I do not need to anything additional, just to wait for the new statement, pay the {$5.00} exit fee, and then my account will be switched over to the SAVE plan. I asked that the interest that has been compounded during this period of Nelnet 's incompetence be taken from my account and he said that the government has not set a limitation on processing time so that could not be done. I was then hung up on.
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| 07/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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My issue is related to two closed student loan accounts erroneously reporting to the credit bureau as open as well as incorrect loan balances associated with those loan accounts. Multiple disputes with documentation have been submitted to the credit bureaus and the reporting student loan servicer.
There are two student loans from Nelnet in the amounts of {$99000.00} and {$120000.00} showing on my credit report with XXXX and XXXX. These loans were consolidated in XXXX and transferred at that time from Nelnet to XXXX. In XX/XX/XXXX, the loans were forgiven under PSLF. Erroneously, XXXX and XXXX still reflect that these loans are open with Nelnet. I filed disputes with XXXX on XX/XX/XXXX and XX/XX/XXXX and with XXXX on XX/XX/XXXX and XX/XX/XXXX. The results of each of these disputes indicate the information was verified as accurate.
On XX/XX/XXXX I contacted Nelnet and spoke with a representative named XXXX to request that the loan status be corrected with the credit bureau reporting. XXXX confirmed the accounts in question were closed with {$0.00} balances and were being reported that way to the credit bureaus. She advised me to send an email to their Customer Solution team at XXXX. I did so on the same date along with providing screenshots of my credit reports. Unfortunately, I did not receive a response to my emailed request.
On XX/XX/XXXX I contacted Nelnet again to inquire about the status of my email to Customer Solutions. I spoke with XXXX who verified my accounts in question were closed with {$0.00} balances and were reporting to the credit bureaus that way. I asked to be transferred to another representative who may have insight behind the scenes of the systems hoping for a resolution. I was then transferred to Specialist 1, XXXX XXXX She reviewed my account further and said she could see the problem and believed the issue was on their end and tied to a credit suppression policy that was put into place during COVID-19. She said she would need more time to work with her counterparts and she would follow up with me in a few weeks once she resolved the issue.
On XX/XX/XXXX I was contacted by Nelnet Specialist 1, XXXX XXXX She stated that unfortunately she was unable to resolve the issue with my account due to the credit suppression policy. She did not know when the policy would change allowing the closed loans to be correctly reported to the credit bureaus. I was advised to continue disputing the amounts with the credit bureaus as well as submitting a complaint to Federal Student Aid or Consumer Financial Protection Bureau. She also suggested I contact XXXX since the loans were originally consolidated and transferred to them. I explained that XXXX is accurately reflecting/reporting the loans as closed and with {$0.00} balances.
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| 09/23/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am the cosigner of my son 's ( living with me ) private student loan provided by the XXXX XXXX of Maine ( State government agency ). During the pandemic, my son 's studies were ( and still ) interrupted due to him not being able to continue with his FAA check rides due to social distancing and being in a cockpit. Since " studies '' have not resumed for this duration, I am assuming perhaps this was the trigger to begin repayment. With student loan suspension, student loan forgiveness, and the fact my son 's studies have " suspended '' and not halted, the schedule of when student loan repayment obligations would begin was a mystery. No notice had been communicated to me or my son ( although FAME stated Firstmark claimed they did ), and I began to receive " cold call '' type inquiries from a company called " Firstmark Services ''. They would call, and announce it concerned " my '' student loan. Inquiring as to what they were concerned about ( at this point, I have no indication this is not a sales or phishing call ) that ask for my social and/or date of birth. I tell them that I am not about to divulge this information over the phone, especially since they can not provide one piece of information that validates they are talking about a " real '' subject they have a right to talk to me about. I have had no information that Firstmark is anybody we have ever dealt with or did I know that they were FAME 's servicer. Just as when I closed my refinance of my mortgage, I was deluged with calls claiming they need to talk to me about my mortgage. Cold calls to sell me on insurance, due to the fact of the public nature of my loan. These borderline fraudulent type calls appear common and accepted as of late. I told them multiple times to mail me, if they expect me to believe this is an official communication. One call they claimed it was my loan, and I did hang up since it is not and with the wrong name. I eventually received a " NOTICE OF RIGHT TO CURE '' letter.. one that contains strong language describing the urgency of the situation. I went to the FAME office to inquire, and they informed me at that time that Firstmark is their servicing company. My son did contact them, and attempted to establish automatic payments from his bank account. These " automatic payments '' rarely continue month to month, and I appear to receive my son 's billing notifications through my own personal email. They have failed incredibly bad on keeping payments, contact information, and credible notifications timely, organized and retained. I have no doubt, despite their severe negligence on keeping things straight, that they have made a mess of both my ( cosigner ) and my son 's credit report, and I have no trust they have their record keeping straight or accuate.
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| 06/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Old information reappears or never goes away
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Web |
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I am writing to formally dispute a late payment that is still being reported on my credit report for my student loan account. The late payment in question occurred over 5 years ago, and I believe it is necessary to address its reporting status due to recent developments regarding student loan debt.
To provide context, I want to highlight that the student loan account in question has been deferred and I have never had any other late payments. Despite the deferred status, the credit report continues to reflect the late payment from over 5 years ago. However, I want to bring to your attention that there are ongoing discussions and movements in the United States government to address the issue of student loan debt and potentially remove it from individuals ' credit reports. There has already been motion for the debt be removed from government workers.
The inclusion of this late payment from several years ago significantly impacts my credit history and may limit my financial opportunities. It is crucial to consider the evolving landscape surrounding student loan debt and the potential implications it may have on the reporting of such information.
In light of these circumstances, I kindly request your assistance in investigating this matter thoroughly and reassessing the reporting of the late payment on my credit report. I believe it is unjust to continue reporting this late payment, given the passage of time and the potential changes that XXXX be implemented regarding student loan debt reporting.
Please take into account the following points : The late payment in question occurred over 5 years ago, and since then, I have diligently worked to improve my credit history and maintain a responsible payment record.
The account is currently deferred, as indicated by the documentation I have provided, and is not in an active repayment status.
The current environment surrounding student loan debt calls for a reevaluation of reporting practices, as there is growing momentum to address the burden of student loans and potentially remove them from credit reports.
I kindly request that you review this matter with consideration for the points mentioned above. I believe it is essential to rectify the reporting of this late payment, especially in light of the potential changes to student loan debt reporting that are being discussed.
Please provide me with a written confirmation once the investigation is complete, and the necessary corrections have been made to my credit report. Your prompt attention to this matter is greatly appreciated.
Should you require any further information or clarification, please do not hesitate to contact me at XXXX or XXXX. I am committed to resolving this dispute and ensuring the accuracy of my credit profile.
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| 06/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Old information reappears or never goes away
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Web |
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I am writing to formally dispute a late payment that is still being reported on my credit report for my student loan account. The late payment in question occurred over 5 years ago, and I believe it is necessary to address its reporting status due to recent developments regarding student loan debt.
To provide context, I want to highlight that the student loan account in question has been deferred and I have never had any other late payments. Despite the deferred status, the credit report continues to reflect the late payment from over 5 years ago. However, I want to bring to your attention that there are ongoing discussions and movements in the United States government to address the issue of student loan debt and potentially remove it from individuals ' credit reports. There has already been motion for the debt be removed from government workers.
The inclusion of this late payment from several years ago significantly impacts my credit history and may limit my financial opportunities. It is crucial to consider the evolving landscape surrounding student loan debt and the potential implications it may have on the reporting of such information.
In light of these circumstances, I kindly request your assistance in investigating this matter thoroughly and reassessing the reporting of the late payment on my credit report. I believe it is unjust to continue reporting this late payment, given the passage of time and the potential changes that may be implemented regarding student loan debt reporting.
Please take into account the following points : The late payment in question occurred over 5 years ago, and since then, I have diligently worked to improve my credit history and maintain a responsible payment record.
The account is currently deferred, as indicated by the documentation I have provided, and is not in an active repayment status.
The current environment surrounding student loan debt calls for a reevaluation of reporting practices, as there is growing momentum to address the burden of student loans and potentially remove them from credit reports.
I kindly request that you review this matter with consideration for the points mentioned above. I believe it is essential to rectify the reporting of this late payment, especially in light of the potential changes to student loan debt reporting that are being discussed.
Please provide me with a written confirmation once the investigation is complete, and the necessary corrections have been made to my credit report. Your prompt attention to this matter is greatly appreciated.
Should you require any further information or clarification, please do not hesitate to contact me at XXXX or XXXX. I am committed to resolving this dispute and ensuring the accuracy of my credit profile.
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| 10/10/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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First off, I used an online application form offered by nelnet to fill out a request for a repayment plan. After I was finished filling out their form on their website, they said it was complete and they would request more information if they needed it. 1 month later, I receive notice on my account that I owe a large amount of money within a few days, which should not be so if they properly processed my application. I then call their customer service and I tell the representative about the application I filled out on their website, the note that they will contact me if necessary, and the confirmation email. She tells me that there is absolutely no record of that application and also adds " I would never trust anything online '' in reference to their website. She then tells me that I must take a forebearance on my account to give them time for me to fill out the forms all over again and for them to be able to process these forms. This adds several thousands of dollars of interest to my loan. I agree to it because she convinces me that this is the only option for me, as it will take a long time to process the new paperwork.
This began in XXXX and I have been having trouble with them ever since and emailing back and forth about paperwork they need in order to finish processing the application -the customer service agent told me it would take 1 month. This last Friday, after several confusing emails, I called their customer service. I was told that the original online application that I had filled out on their website in XXXX, was clearly visible on my account according to their system. It also stated that all that was needed was XXXX piece of documentation regarding proof of income. Even though the online application told me in the confirmation I received that they would notify me if any more documentation was needed by them, I had received nothing. Also, my application that I had sent months ago, suddenly appeared. I mentioned to this customer service agent that it seemed really fishy that a few months ago their company would tell me that they lost my paperwork entirely and forced me to take a forebearance and add significant interest to my account, and suddenly the original paperwork is clearly visible in their system and all I would have had to do is send XXXX piece of paper that I could have sent within 1 day. He said absolutely nothing and remained silent until I asked a different question.
I feel as though I have been scammed out of money. I am not a rich person, and that is very clear to Nelnet. For some reason, they decided to take advantage of my situation and my desperation to not let my loan go to collections. I hate to wonder how many other individuals in my same situation, have been scammed by this parasitic company.
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| 11/27/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I just refinanced my student loans and XXXX is my brand new loan servicer for my loan. I sent in a check to make an extra payment on XX/XX/18. I wrote in the memo area the " note id '' number from my statement. I wrote " ID : XXXX '' because I figured there are lots of different numbers on the statement, and I wanted to be clear that was the note id number so it would get processed correctly.
On Tuesday XX/XX/18, I saw that my check for {$1200.00} had cleared the bank but it was not applied to my student loan balance. On Friday XX/XX/18, my student loan balance still hadn't gone down. I called and spoke to a customer service rep who said payments are processed at XXXX XXXX and it takes two business days to post to the account. We did the math, Tuesday, Wednesday, XXXXXXXX XXXX, Friday, and the customer service person said it should be posted by XXXX XXXX Friday.
Today is Tuesday XX/XX/18 and my student loan balance still hasn't changed. I called XXXX and two phone calls and lots of back and forth they were able to figure out that they had misapplied my payment to the wrong account. They said it was because I had put the note id number on my check instead of the account number. I pointed out I was not given any specific instructions about what to put on the check, so I used the number I had from my statement which was the note id number. And I labeled it " ID '' to be clear that it was the note id number.
The customer service supervisor I spoke with said that my payment was applied to an account number that is the same as my note id number. He said this error happens sometimes. I am concerned that their payment processing system is insufficient because it is designed in a way that leads to errors.
First of all, they should be able to process a payment that is flagged using any one of the numbers they assign to customers, which from a customer 's perspective are pretty much indistinguishable from one another. Second, since they use multiple different numbers, they should distinguish these numbers from one another in a way that prevents this type of error. For instance, if the account number is separated by dashes and ends in two zeros, whereas the note id number starts with the first letter of the last name, or whatever. Their system should be capable of identifying the numbers they create and design and apply payments correctly to the correct accounts.
I'm concerned they are not handling payments professionally and responsibly. Their payment processing system has design flaws that inevitably result in errors. It is designed to fail.
Furthermore, I was dissatisfied that I had to call back several times and do unnecessary follow up to try to track down my payment. The problem was not resolved quickly or efficiently.
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| 04/25/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Nelnet is in violation of FDCPA and negligence.
FDCPA Nelnet has never responded with verification of Debt following all inquiries and allegations. Under 1692g ( b ), if a consumer notifies the debt collector in writing within thirty days of receiving the 1692g ( a ) notice that he disputes the debt or any portion of it, the debt collector must stop collecting the debt, or the disputed portion of the debt, and obtain verification of it and mail that verification to the consumer. This information has never been obtained from Nelnet. Nelnet has engaged in False or misleading representations, Other prohibited unfair practices as Debt collection agencies may not : collect an amount greater than what you owe. If they do not have validation of the debt and have not provided that it stands that the amount due can not be known. XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX, -- - XXXX XXXX -- - ( XXXX Cir. XX/XX/XXXX), 2014 WL XXXX XXXX XXXX Cir. Mich. XX/XX/XXXX XXXX, XXXX U.S. App. XXXX XXXX, the XXXX Circuit expanded the requirement for how a debt collector must respond to a debtors request for verification of a debt under the Fair Debt Collection Practices Act, 15 U.S.C. 1692 et seq. ( FDCPA ) Nelnet has violated FCRA and GBLA laws by the inability to produce records. There are multiple months with missing information not reported or reported incorrectly. This formation has been been provided to Nelnet on Multiple occasions. Nelnet does not have the requested records and is therefore unable to show this information to credit agencies effectively. They report NO DATA for multiple months on all 3 credit reporting agencies. This violates fair credit reporting and because it has happened over the course of 5 years on Multiple occasions it is not longer negligence but intentionally misleadingly. This violation is the second reported by the company against for violating FCRA as the first regarded violation of privacy laws under FCRA and GBLA. The fact that they are violating multiple sections of FCRA concerning Accuracy and Privacy on multiple occasions is not a call for concern but a call for action. This action has led to breach of contract under Nelnet Terms of Service when they were to have verified the actual debt before buying it from XXXX and other companies. They are unable to very the data missing and have therefore failed to report it to the Credit agencies. This violates FCRA and GBLA laws. Nelnet purchase my Loan from another company. When a company purchases a loan they are required to very that ALL details of the loan are valid. Nelnet did not validate the debt before purchase and violated FDCPA guidelines. Nelnet has been asked in CFPB complaints to verify debt by asking about the lack of reported information to CRA 's.
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| 01/13/2023 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I reached out to Nelnet on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ). We were behind on our bill and the call started letting me know that I was a month going on XXXX months late. This is for my student loan, which is not federally backed.
I requested an economic hardship deferral. Immediately I met with let 's get you on an income repayment plan. I explained that my wife had been in a terrible car accident. The rep. still wanted me to do a reduced payment plan.
I then explained more of the story about the accident and our current circumstances.
On XXXX XXXX XXXX my wife was in a tragic car accident and was airlifted to a medical center in XXXX XXXX Her car rolled over her breaking all of her XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Her surgeries were successful, and she is currently in inpatient rehab in XXXX XXXX
However, we went through a period where we lost my wife 's income ; she was the primary provider for our household. We are currently swamped with medical bills and trying to make ends meet with XXXX of her income and my adjunct teaching salary of about {$440.00} a month. I am working as hard as possible to obtain gainful full-time employment. I am requesting a deferment/forbearance of this loan until we change our current emergency mode financial situation.
Then she asked me about my employment. I told her that I was employed at XXXX XXXX XXXX as an adjunct instructor and made {$440.00} ( ish ) a month. She asked if I had tried to get employment... .full-time. I explained that I have submitted numerous applications over the past few months and am still looking for full-time employment.
She finally stated that we qualify for the deferment but that there are needed documents. I asked for clarification. She mentioned my XXXX pay stub. I asked about what was needed for my wife 's accident. She didn't let me know what document was needed. I sarcastically asked if I need to show a video of my wife in the hospital without the use of her legs. She said sure, that will work.
I asked how to submit the documents and was not given this information.
I pivoted to ask about the payoff and if my family could contribute to help. She was more than willing to talk about this part of the process with me.
This is unacceptable! We are in need and have a legitimate life crisis, and all Nelnet cares about is their money. This reminds me of the illegal tactics that XXXX XXXX was busted for a few years back.
After the call ended, I went online and emailed support. I don't have an answer yet but the process is still very much... .you need to pay. We can not, at least not right now.
This process during a trial like we are going through adds to the hurt and pain. Please help us!
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| 10/03/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
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|
Web |
Servicemember |
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The fair credit reporting act 15 USC 1681 section 602 a says there is a need to ensure that consumer reporting agencies exercise their grave responsibilities with fairness impartiality, and I respect for the consumers right to privacy. I have the right to make sure my private information isnt shared which is proven in 15 USC 6801 which states, '' it is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its consumers and to protect the security and confidentialities of those consumers non-public personal information. ( furnisher of information to credit agencies ) is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that in general subject to subjection ( c ), any consumer reporting agency may furnish a consumer report on the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. ( Furnisher of information to credit agencies ) the financial institution and consumer reporting agencies XXXX and XXXX do NOT have my consent to furnish this information and they surely do NOT have my written consent. Any and all consent to XXXX, XXXX, ( furnisher of information to credit agencies ) be verbal, nonverbal, written, implied or otherwise is revoked. 15 USC 6802 ( a ) ( b ) states that a financial institution may not disclose nonpublic personal information to a nonaffiliated third-party unless-the consumer is given an explanation of how the consumer can exercise that nondisclosure option. ( furnisher of information to credit agencies ) hes never informed me of my right to exercise my nondisclosure option. In addition, 15 USC 16 81C ( a ) ( b ) except as authorized under ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information any other adverse item of information, other than records of convictions of crimes with auntie dates to report by more than seven years. These accounts were an adverse items they are reporting again without my permission which is against the law 15 USC 1681 s2 ( A ) ( 1 ) A states a person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is in accurate. 15 US code 1681e states " every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681C of this title in to limit the furnishings of consumer reports to the purposes listed under section 1681b of this title. Also 12 CFR code 1016.7 says '' A consumer may exercise the right to opt out at any time. " I am opting out of your reporting services. ''
|
| 10/25/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
Servicemember |
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On XX/XX/2023, I submitted an application to consolidate my student loans ( which are all XXXX XXXX XXXX- XXXX of them ) into XXXX. I was doing this to ensure that all of the loans had the payment history on XXXX XXXX XXXX be forgiven. Nelnet them contacted me via email and said they couldn't process my application without the missing information they are requesting in a message in my account. There was NO SUCH MESSAGE anywhere in my account. I wrote back to tell them this, and they then said that I could not consolidate my loans, as I can only have XXXX consolidation loan. That is obviously a lie, because if I can only have XXXX of them .... then how is it that I already have XXXX, then? Makes no sense. Also, you CAN consolidate several consolidated loans into XXXX. According to the UPDATE ON CONSOLIDATION LOAN ISSUES XXXX XXXX AND XXXX, on Attachment A, Page XXXX, it states " A borrower XXXX consolidate an existing FFEL or XXXX XXXX XXXX Loan only if the borrower includes at least XXXX other eligible loan in the consolidation. The other eligible loan XXXX be another Consolidation Loan. If the existing Consolidation Loan is in default, the borrower must also either make satisfactory repayment arrangements on the defaulted loan, or must agree to repay the new Consolidation Loan under the income- sensitive ( for the FFEL Program ) or income contingent ( for the XXXX XXXX XXXX XXXX repayment plan. '' So, in short, Nelnet lied to me and then began to ignore my emails asking for a solid explanation of why they were not processing my consolidation application, which remains in an 'open ' status to this day, over 6 months later. Their refusal to consolidate the loans in a timely manner led to the XXXX lesser consolidation loans being forgiven on XX/XX/XXXX, but the XXXX higher amount consolidation loans were not. Had that perfectly valid application been processed within the XXXX weeks it should have been, all of my loans would now be forgiven. XXXX, if I can only have ONE consolidation loan as they claim... then forgive the whole thing. This is costing me over XXXX, as I am one of those poor souls who has been subjected to extreme compounding interest resulting in a balance far higher than my orginal loan amounts, even after XXXX years. To say I'm frustrated and disappointed is by far an understatement. I expect heaven and XXXX to be moved to fix this issue in my favor. They LIED and then didn't bother doing their job or even communicating with me anymore. In fact, as we speak, I am coming up on an hour hold- it is nearly impossible to get through to them by phone and they don't answer emails. This isn't just plain incompetence .... this should be criminal! It is inexcuseable for an " Official '' Student Loan Servicer.
|
| 12/13/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
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Web |
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Formal Complaint Regarding Inaccurate Accounts on My Credit Report I am writing to formally file a complaint regarding inaccurate accounts that have been reported to credit bureaus under my name. After a thorough review of my credit report, I have identified multiple accounts attributed to the Department of Education that are not mine.
Details of the Inaccurate Accounts : Department of Education XXXX XXXX XXXX DEPT OF ED/NELNET XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Subject : Formal Complaint Regarding Inaccurate Accounts on My Credit Report Dear Department of Education Loan Servicing Center , I am writing to formally file a complaint regarding inaccurate accounts that have been reported to credit bureaus under my name. After a thorough review of my credit report, I have identified multiple accounts attributed to the Department of Education that are not mine.
Details of the Inaccurate Accounts : Account Number : Reported balance {$1500.00} Actual payment amount Date of last payment XX/XX/2023 Account Number : DEPT OF ED/NELNET XXXX XXXX balance {$850.00} Account Number : DEPT OF ED/NELNET XXXX Reported balance {$6700.00} XX/XX/2023 XX/XX/2023 DEPT OF ED/NELNET XXXX Reported balance {$3700.00} XX/XX/2023 I strongly believe that I am a victim of identity theft, as I have not opened or authorized these accounts. The presence of these inaccurate entries is causing severe distress and negatively impacting my creditworthiness.
Steps I Have Taken So Far : I have filed a police report with Identity Theft.gov to report the identity theft.
I have contacted Nelnet, the loan servicer associated with these accounts, to dispute their legitimacy.
Despite these actions, the inaccurate information persists on my credit report, affecting my ability to secure credit, loans, and other financial services.
I kindly request the Department of Education Loan Servicing Center to : Conduct a thorough investigation into the accounts listed above.
Provide me with a detailed explanation of the origin and legitimacy of these accounts.
Take immediate corrective action to remove these inaccuracies from my credit report.
Provide written confirmation once the corrective actions have been taken.
I understand the seriousness of identity theft, and I am taking all necessary steps to rectify the situation. Your prompt attention to this matter is crucial in restoring the accuracy of my credit report and alleviating the undue stress caused by these inaccuracies.
I appreciate your cooperation in resolving this matter and expect a timely and satisfactory resolution. If there are any additional forms or documentation required from my end, please do not hesitate to inform me.
Thank you for your immediate attention to this pressing matter.
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| 05/27/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
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I have a Federal Direct Plus Loan. I have attached loan paperwork to show that it is on a Standard repayment with fixed monthly payments for up to 10 years with a fixed interest rate of XXXX %. I have been paying that fixed monthly payment of {$190.00} for 5 years, and received an email from my Servicer ( Nelnet ) XX/XX/XXXX, stating that after a periodic review, they had to raise my monthly payment so that I would be paid off within the remaining term. Although the increase was n't that much, I had never heard of this happening, nor did most people I asked. I called the Servicer, and the 1st XXXX reps I spoke with had no idea why, then I asked for a supervisor who was n't much help either, then asked to speak with his supervisor. I was given many explanations. First, it was a miscalculation or mistake, then I was told that student loans are different than regular loans, and they can basically do whatever they want as it is stated in the fine print. When I asked if I could see the paperwork with the mistake and that fine print, they said they would n't be able to as they service too many loans. They actually told me that they were saving me money because they do n't always find these mistakes until the end of a loan, and if people ca n't pay it in a lump sum, then they have to go into repayment. I will admit that I had a couple of late payments, which when I called to pay them, I was told that my account was in good standing, there would be no late fee, and they did n't even report late payments to the credit bureau. I asked the supervisor if these couple of late payments were the cause of this and he assured me it was not. I contacted the Dept of Education who put me on to an ombudsman who basically said this does happen ... but he 's not at liberty to give info about these Servicers, even though I saw a lot of negative comments about my Servicer on the internet. I wonder how much oversight the Dept. of Education has over all these companies they use to service their loans. I have XXXX other Servicers, and worry that this could happen to the other Parent Plus loans we have, or to my kids Stafford or XXXX School loans which would be far worse as they and all students struggle to pay off their loans without this even happening. I have been advised by many knowledgeable friends to continue to pay my old payment so that I am not agreeing to their new terms until this is straightened out. When I call to make my payments, I verbally tell them this and they say they are putting it in the notes. But now they keep calling to say I 'm past due. And XXXX agent said they might report me to the credit bureau which they said they did n't do. I would appreciate it if you could please help me with this situation. Thank you!
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| 03/20/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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When the Public Service Loan Forgiveness ( PSLF ) program was announced, I called my loan servicer Nelnet immediately ( XX/XX/2008 ) to find out more information about this program and to make sure my student loans were under the correct loan type and repayment plan to be eligible for the PSLF program.
I was assured by Nelnet staff that my loan type XXXX XXXX XXXX XXXX ( XXXX ) and Graduate repayment plan were eligible for the PSLF plan. They specifically told me I did not have to do anything at the time to apply for the program. I just needed to submit the correct forms when I was getting close to my 120 payments to be eligible for the program '' they explained. They stressed most importantly that I had to make all my payment on time.
I told Nelnet specifically that I wanted to be sure I was eligible under the PSLF program as I am employed by the local government. They assured me that working for a local government would qualify for this program and not to worry.
After completing all 120 payments on time and staying employed by the local government for 10 years I submitted my verification form and notified Nelnet that I was ready to submit my final paper work for the PSLF program. The servicer said everything looked great and I should be fine. After inquiring again into this matter to double check that I wasnt missing anything, a person came on the phone and informed me that NONE of my payments qualified for the PSLF program. I found out that I was given incredibly incorrect information by Nelnet the entire time. I requested to speak to a manager or someone with authority and was passed around to a person who admitted to the error and said they could do nothing to correct this.
During this entire time in my repayment period, I called several times to continuously ask them to make a note in my account to record and note that I had called and confirm that I was on the right path for the PSLF program, they always assured me they did this. After paying these loans on time for the past 10 years ( as I was told to ) under what I was told to be a correct repayment plan and loan type, my student loans totals have increased because of interest to {$44000.00}. I feel that because I was told this information and guided by an approved servicer that all my payments should be applied to the PSLF program or at least Nelnet should provide a similar resolution for this enormous error. I've committed my life for the last 10 years ( 120 months ) to public service and several life career decisions and opportunities were passed knowing I had to maintain this status to complete this program. This error has jeopardized the financial future for family. Nelnet please do what is right and provide a solution to this matter.
TX
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| 11/29/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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I have a bunch of student loans that are apparently thru Nelnet, which I have never even applied for thru on my credit. Looking at a current copy of my credit report thru XXXX, it has no method as far as the dates and order that they are listed on my report. I find it odd that they jump around? As I did have student loans, I have always chosen income based repayment not sure what these terms are for these loans. It also puzzles me looking at how many are listed? When I applied for a loan thru XXXX XXXX, I requested XXXX amount, XXXX and I think they approved it XXXX, then XXXX, but I'm not 100 % on exact amount. However, they did not list each dispersement as a separate loan ; it was XXXX loan that was given to the school and the financial aid department then released funds every semester. This private loan wasn't even applied for until XXXX, and I graduated XX/XX/XXXX. I have no idea which school these loans are even for. I have disputed the Nelnet previously but it looks like it only multiplied them, from my point of view only having a phone as I have been experiencing a hardship that is due to identity theft that I also believe may include money laundering as the information I have found is that my personal info is slightly altered like d.o.b ore name spelling as to move money like any lump payments, inheritance unknown and even reward/award funds that were unexpected and a chance for the fraud. As I have been dealing with this since XXXX and I have become less capable to focus all my attention on this situation due to the result that has led to loss of resources like a place to live due to illegally being evicted, closed credit accounts from duplicate cards n technology hack that mirrored everything causing confusion n misdirected charges n credits. I have no co signer ore other attachments that have the power to open accts in my name ore make financial decisions. I am curious to get the information on these accounts so I know the profile info to verify like driver 's license number n d.o.b., address when applied, ph number used at the time. I would like to know which school I went to and what kind of degree I received if any. What kind of terms for repayment was agreed because living on fixed income, I usually choose income based repayment plan as it only last 10 years n payment are forgiven if not paid in full by that time aside from normal deferment if my current situation is still not able to make payments due to income to low and living expenses too high. So not sure what ore why this is on my report, would like copies of application and all requested above ore have it taken off my credit report as it is causing more hardship and I'm already barely living in my car as it is on its last leg.
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| 03/30/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In XXXX of XXXX, I believed I was in a forbearance/deferment of my student loan with a total of {$5600.00} through Firstmark Services as requested, as I had newly started a XXXX program. Unfortunately, in XXXX of XXXX, in checking my credit report, I realized I had multiple payments that were late ( dating XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. XX/XX/XXXX, XX/XX/XXXX ) and that I was in fact not in forbearance as I requested in XXXX of XXXX. This resulted in late fees. In XX/XX/XXXX, I received a phone call that I had missed payments and needed to make my account current. I made a payment on XX/XX/XXXX for {$400.00} and noted to the representative that I believed I was in a forbearance due to my enrollment status in my XXXX program, but didnt want a negative impact on my credit so I would make a payment, but I asked to speak to someone about why my forbearance was not in effect. I was told that someone would contact me, but did not hear back in any forms of communication. In XXXX of XXXX, I double-checked on my account, and realized I was again not in forbearance as I had requested. I made a payment on XX/XX/XXXX as to not receive negative remarks on my credit report. Again, I made a call to Firstmark Services ( date unknown ) to check in to see why my account status was not in deferment/forbearance. I was told it would be taken care of, as they saw my request in XXXX of XXXX and were confused themselves, given my enrollment status in my XXXX program.
I did not receive a call back from Firstmark, and went on to believe that my payments were deferred, given my last conversation with the representative in XXXX.
After checking my credit report in XXXX, I saw the derogatory remarks. Immediately, I contacted Firstmark services and inquired on this. To not impact my credit any further, I made a payment on XX/XX/XXXX for the total of {$320.00} to make my account current. The conversation at that point is detailed below : Firstmark claims to have contacted me via phone and mail regarding late payments in XXXX, XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX, but I did not receive any of the communication ( phone, email or mail ) that they claimed to make. In XXXX, I requested to reverse the missed late payments and remove derogatory marks from my credit reports in all of XXXX, as I was told misleading information about the status of my account. Repeatedly, my request was denied. I continued connecting with Firstmark three different times with requests to remove the derogatory marks, and they persisted that I was to blame, that they had done their part to contact me.
I have since paid the loan in full so I no longer have to deal with Firstmark Services. The full payoff was made on XX/XX/XXXX.
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| 09/13/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am writing to formally lodge a complaint against Nelnet, the servicer of my student loans. I am deeply concerned about the mishandling of my recent student loan payments and the lack of clarity and transparency in Nelnet 's communication.
Here is a detailed account of the events leading to my complaint : On XX/XX/2023, I made a substantial payment of {$77000.00} towards my student loans. The payment was intended to pay off loans in groups AA-AE, as indicated by Confirmation # XXXX.
Despite my significant payment, I noticed on or around XX/XX/2023, that Nelnet was displaying loans in groups AA-AC as paid off, with an outstanding balance of {$33000.00}. However, loans in groups AD-AE, with an outstanding balance of {$43000.00}, were not marked as paid.
In an attempt to resolve this discrepancy, I placed a call to Nelnet on XX/XX/2023. During this conversation, I inquired about the status of loans in groups AD-AE. I was informed that my " payment would be allocated '' within two weeks.
Today, on XX/XX/2023, I contacted Nelnet once again to check the status of loans in groups AD-AE. Unfortunately, after three hours on the phone, I received the same response, both from a representative and a supervisor, stating that there was no timeline for my " payment to be applied. '' This lack of transparency and accountability is causing me considerable distress.
I would like to bring the following issues to the attention of the Consumer Financial Protection Bureau for investigation : Delayed Payment Allocation : Despite my payment on XX/XX/2023, Nelnet has failed to allocate my payment correctly, causing loans in groups AD-AE to remain unpaid.
Lack of Transparency : Nelnet has provided inconsistent information regarding the timeline for the allocation of my payment. The absence of a clear timeline is unacceptable and creates unnecessary uncertainty.
Customer Service Experience : The customer service representatives at Nelnet have been unable to provide me with a satisfactory resolution or clear answers regarding the status of my loans, further exacerbating my frustration.
I kindly request the Consumer Financial Protection Bureau to investigate this matter thoroughly and ensure that Nelnet rectifies the situation promptly. I expect Nelnet to accurately allocate my payment and provide a clear timeline for the resolution of this issue. Additionally, I urge the Bureau to hold Nelnet accountable for its actions and ensure that such discrepancies do not occur in the future.
Thank you for your prompt attention to this matter. I trust that the Consumer Financial Protection Bureau will take the necessary steps to address this issue and protect the rights of student loan borrowers like myself.
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| 11/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I submitted a letter to the XXXX Credit Bureau XX/XX/XXXX to REMOVE this suspicious information. I think you have not validated these accounts in accordance with Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A ), and I will pursue legal action against them. This was already included in my prior complaint, and I'm including it again, as required under Section 609 ( a ) ( 1 ) ( A ) Disclosures to consumers [ 15 U.S.C. 1681g ] ( ( a ) Information on file ; sources ; report recipients. Every XXXX shall, upon request, and subject to 610 ( a ) ( 1 ) [ 1681h ], clearly and accurately disclose to the consumer. If the consumer to whom the file relates requests that the first 5 digits of the social security number ( or similar identification number ) of the consumer not be included in the disclosure and the consumer reporting agency has received appropriate proof of the identity of the requester, the consumer reporting agency shall so truncate such number in such disclosure. & Section 611 ( a ) ( 1 ) ( A ) Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( a ) Reinvestigations of Disputed Information. If the completeness or accuracy of any item of information contained in a my file at XXXX is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a creditor, the Bureaus shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from my file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or creditor.
DEPT OF ED/NELNET XXXX XXXX : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} XXXX Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened XXXX XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX XXXX : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened XXXX XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX XXXX
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| 05/30/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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The Department of Education/NEL NET is unlawfully reporting ( 12 ) late payments to my consumer report. The reporting of such impermissible and inaccurate information has caused severe damage to my character, my reputation, and my general mode of living and has negatively affected my ability to obtain credit for personal and household purposes. The Department of Education/NEL NETs inaccurate reporting has damaged my livelihood.
15 USC 1681a 2 reads as follows : ( 2 ) EXCLUSIONS.Except as provided in paragraph ( 3 ), the term consumer report does not include ( A ) subject to section 1681s3 of this title, any ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report ; The reporting of ( 12 ) late payments, which are clearly transactions or experiences solely between the Department of Education /NEL NET , the person making the report, and XXXX XXXX XXXX XXXX XXXX, the consumer, may not be included in any consumer report! Including ( 12 ) late payments and adding any reference to late payment history is in direct violation of 15 USC 1681a 2 and my consumer rights!
15 U.S. Code 1681s-2 reads as follows : ( a ) DUTY OF FURNISHERS OF INFORMATION TO PROVIDE ACCURATE INFORMATION ( 1 ) PROHIBITION ( A ) Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe the information is inaccurate.
( B ) Reporting information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate; and ( ii ) the information is, in fact, inaccurate.
The Department of Education/NEL NET is hereby placed on notice that continued reporting of impermissible information to my consumer report is a breach of your duty to provide accurate information. As a furnisher of information to a consumer reporting agency, the Department of Education/NEL NET is prohibited from furnishing inaccurate information. The continued reporting of this inaccurate information is a clear violation of 15 USC 1681s-2. The Department of Education/NEL NET has caused me and my family severe harm due to its negligent and inaccurate reporting. Update my consumer report by removing this impermissible, inaccurate, and incorrect information.
While it may be your policy to report late payments and other negative information, you are prohibited from attaching references to late payments to consumer reports!
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| 06/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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In XX/XX/2022 following the opening of the student XXXX XXXX application, I requested a refund from my loan servicer, Nelnet, amounting to {$20000.00} for payments made on my loans during the XXXX pandemic.
I checked in regularly on the status of my request for a refund, and at the end of XXXX, it was approved and a balance was restored to my Nelnet account.
I waiting for a month to receive a XXXX for my refund and received nothing, and did not get a notice that a XXXX had been issued. I called back in XXXX, to which Nelnet said they were checking into the issue.
On XX/XX/XXXX, I called back and noted that I had not received any follow-up, and more over had not received the refund I was owed. With the customer service team, we decided to place a hold on that check and re-issue the refund, noting that this had been in process for XXXX months after approval at this point.
In speaking with the representative, they noted that this would put me at the bottom of the list of refund applications, and I would have to start the process all over. I argued with them and filed a complaint with the company. I was told at this point that I should receive a check in XXXX weeks as they were prioritizing issue resolution.
When I asked for confirmation that this complaint has been submitted, Nelnet proceeded to promptly email me the private information of another borrower, including their name and loan amounts. I promptly reported this, to which they had me delete the information, but gave no further update on the status of my complaint.
Following this, I heard nothing from them, and called back again at the end of XXXX, to which the representative I spoke with reiterated that my refund application had been sent to the bottom of the stack, and that they were currently experiencing a processing delay of XXXX months, and that I should receive my refund in XXXX or XXXX. She also confirmed that they would follow up with me every XXXX weeks to update on the status.
This follow-up occurred throughout XXXX, XXXX and XXXX, but I have not heard from them in XXXX, it is now XXXX, and we are XXXX months post when my refund was approved, and I am still awaiting my XXXX for thousands of dollars, and the balance has been restored to my account.
In this time, I have lost out on hundreds, if not thousands, of dollars in interest at this point. In addition, should the loan repayment begin again before my refund is received, I am concerned that I will now owe more than I did initially. I am VERY frustrated, and feel as though I am being gaslit and have been gaslit by Nelnet for almost XXXX months, knowing that if I were this late on my payments, I would face serious consequences.
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| 10/23/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I applied for the Save Plan 10 weeks ago ( on or around XX/XX/XXXX ). Switching plans would bring my student loans down to XXXX because my salary is currently low. After about a month with no traction ( and no communication ), I saw on the website that my loan payment remained the same amount it used to be. I called Nelnet to see what the hold up was, they assured me it was processing and I just needed to wait. That was the beginning of my arduous back and forth with Nelnet. Over the following weeks, I proceeded to call them five more times ( most with 2-3 hour wait times on hold ).
Each time I called, the loan servicer told me the same thing. It was " processing '' and it was nothing to worry about. They couldn't give me more information but assured me the line was just long to get approved. They couldn't pass me along to someone else for one reason or another. They told me to continue to wait and it would be handled.
By the time late XXXX rolled around, my interest started accruing. With my first student loan payment due XX/XX/XXXX, I became more nervous that this wasn't getting solved. I called several more times ( waiting nearly 3 hours every time to talk to a loan agent ), who told me the same thing : it's still processing and they don't know why but there's nothing they can do. When I asked for an administrative forebearance, they said it was impossible. I would be responsible for making payments and interest despite this being the fault of Nelnet. By their own account, they've told me there's no reason the approval of my application should take so long, but can't give me any more information. I believe they are acting in bad faith to get more money out of me. Regardless, their ineptitude should bare the responsibility of my payments and interest ( which has accrued to over XXXX dollars already and counting ).
Friday XX/XX/XXXX, I insisted to speak to a higher-up, but was told no one was likely to answer. My agent assured me she would call me again the following Monday at XXXX AM. No call ever came.
There has been no earnest attempt by Nelnet to solve this problem or direct me to someone who can, despite my repeated attempts to do so. This is causing me great XXXX, stress, money, and time ( I've spent nearly 15 hours on hold now with no solution, and have had to take that time during work hours ). I can not afford my payments but have now been pushed into a corner -- pay them or go into forbearance which would jeopardize my ability for my loans to be forgiven in 20 years ( as confirmed by a student loan agent over the phone ). I have no other ability to get this solved and have advocated for myself in every way possible, but Nelnet will not assist me.
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| 02/20/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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My original lender was XXXX XXXX XXXX ; this loan was considered a private loan that my parents took out to pay for my college education. XXXX XXXX XXXX had switched servicers to XXXX XXXX. The original promissory note I have, shows my father as applicant # 1/borrower, my mother as applicant # 2/co-borrower, and myself as student. This loan originated in XX/XX/XXXX. My father and I share the same name and I feel that has added confusion. My father always made the payments on this loan, as well as, collected tax documents and deductions on this loan, as the borrower. In XX/XX/XXXX, my father passed away from XXXX. My mother contacted XXXX and she was told about loan forgiveness. She submitted my fathers death certificate and she waited 32 days for an answer. Unfortunately, they did not approve the loan for forgiveness. Instead, XXXX has switched me, from student, to borrower and my mother stays as co-borrower. How did I go from being a student on a promissory note, to now the sole borrower? I have called XXXX, and it has been unsuccessful. I have requested documents including the denial letter stating why the loan wasnt forgiven as a result of my father 's death, the promissory note they have on file, as well as the loan terms indicating that I am now legally responsible for this loan. I have had no success in retrieving these documents. I have been told that I am not entitled to these documents from XXXX and to contact XXXX XXXX XXXX for the promissory note. I was told by a XXXX representative that the promissory note they have on file is not legible and she couldnt confirm who was supposed to be borrower/co-borrower. I have contacted XXXX XXXX XXXX, for a copy of the promissory note, by email. I was told by XXXX XXXX XXXX that they do not have the promissory note and to refer to XXXX copy. I have responded to their initial email, requesting more information and they have not responded. There is no contact information for XXXX XXXX XXXX, just an email address. I am doubtful of the information I have been given. I feel I should be entitled to a copy of the denial letter, as well as a legible copy of the promissory note. I would also like to see a copy of the loan terms indicating how I went from being a student, to now the main borrower. I want documentation, and feel it is my consumer right, to have proof that XXXX has that ability to change borrowers and to choose who is made responsible. Though Im hopeful for your timely response and subsequent resolution of my issues, Im fully aware of the 'not-so-positive ' reviews/feedback given to XXXX XXXX and, therefore, will be prepared to submit additional complaints to the XXXX XXXX XXXX , and the Ohio Attorney General.
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| 07/15/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Billing dispute for services
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Web |
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I went to XXXX University from XXXX and had student loans for tuition through XXXX, serviced by Great Lakes Student Loans from XXXX through XXXX. In summer XXXX ( XX/XX/XXXX ), XXXX switched servicers from Great Lakes to FirstMark Student Loans. At that moment in time all student loans ( different years / semesters ) were paid on time and paid ahead. All payments from XXXX to XXXX were made on time and for an amount above the minimum payment required resulting in paid ahead balances. FirstMark had different privacy policies than Great Lakes that I was not familiar with. In the communication from XXXX, I was told my accounts, login ID, passwords would not change. And that was true. I continued to login with the same ID and password and make the same monthly payment as had been for the past 10 years. In XX/XX/XXXX/XX/XX/XXXX, FirstMark reached out saying I did not make a payment on my student loan. I checked my bank account and money transferred from my bank account to FirstMark for the same amount as had been for the past 10.5 years. FirstMark / XXXX reported this to the Credit Agencies taking my Credit Score from just above 800 down to about 710. Eventually, FirstMark and I were able to determine that FirstMark had different privacy settings than Great Lakes and that had led to the payments ( {$600.00} per month for 10.5 years ) to not be applied in the same manner than Great Lakes had applied them. This caused one of the loans to not be receiving part of that {$600.00} payment. The remainder of the {$600.00} payment I continued to make was being applied to paid ahead balances on the other loans while letting this one loan go into default. Through all of my communication with FirstMark they agreed they were in error and would fix this. However, it was never done. I was continually spun in circles. It was eventually escalated to XXXX executive offices ( XXXX ) who did a review and said that I never made a payment on that loan and therefore it was in default. Subsequently, the following month I made the same {$600.00} payment and the {$850.00} balance of the loan went to {$0.00}. FirstMark moved paid ahead balances from other loans to that loan to pay it off and then close it. I did not request FirstMark to do that action. When I followed up with FirstMark to ask how that happened the service representative was not able to explain how it happened and said that it shouldn't have. If FirstMark had that capability then why would they have not done it before putting the loan into delinquency. I have been in communication with FirstMark and XXXX for the past three ( 3 ) months and have continued to just be spun in circles. I don't know where to turn to at this point.
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| 09/04/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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XX/XX/XXXX, I entered into a legal settlement with XXXX University in which my XXXX loans would be paid in full of {$29.00}, XXXX. This would close out all graduate loans from XXXX University and leave ONLY a balance of around {$29000.00} from the University XXXX XXXX for XXXX loans. XXXX University did in fact issue a check with instructions by XXXX CFO XXXX XXXX and it was received by the DOE on or about XXXX XXXX, XXXX. I then called NelNet and asked if XXXX was paid in pull, to which the representative confirmed it had been. I then asked for options on repayment of the XXXX loans only since I was not employed. The representative said my only option was to defer payment until XXXX XXXX by assessing additional interest from XX/XX/XXXX to XX/XX/XXXX. I reluctantly agreed. I then took out a vehicle loan about a month later to which I was informed I had student debt which was affecting my credit and interest rates. I thought at the time they were referring to the XXXX smaller balance. Now, a year later, I went to apply for my first home loan and was told I wil still over {$60000.00} in debt with student loans. I am not able to qualify for any type of home loans or any lines of credit due to this error. Upon investigation, it has been determined that I was never placed on a payment plan, that Nelnet assessed interest fraudulently, and then took the {$30000.00} from XXXX and has only been making the minimum payments on the interest. I spoke with XXXX, a " manager '' from Nelnet and he said that my only options were to pay the interest balance ( which still puts me in debt around {$60000.00} ) or reverse the payment which will put all my XXXX loans into default and collections. I have proof that both Nelnet and XXXX have confirmed they are equally at fault, and that I am XXXX % blameless for these damages. I have now lost any chance of purchasing a home for the foreseeable future until this matter is resolved, and have paid thousands of dollars in additional interest in student loans, vehicle loans, and other loans that should never have been paid. Further, the emotional trauma I have suffered as a result of this far exceeds the financial damages. I have evidence of all the above stated. I have been in constant contact with XXXX XXXX, the CFO of XXXX, who has been in touch with " XXXX '' from Nelnet. I feel that Nelnet is doing everything in its power to MINIMIZE the damage and not take responsibility for the extensive financial damage and emotional trauma I have suffered as a result of this clear cut case of negligence and fraud. There are several documents ( over XXXX ) that are in possession by myself, Nelet and XXXX. I will provide should it become necessary.
|
| 08/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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To Whom It May Concern, According to USC 6827 Department of educationXXXX XXXX has violated my rights ( 1 ) Customer The term customer means, with respect to a financial institution, any person ( or authorized representative of a person ) to whom the financial institution provides a product or service, including that of acting as a fiduciary.
( 2 ) Customer information of a financial institution The term customer information of a financial institution means any information maintained by or for a financial institution which is derived from the relationship between the financial institution and a customer of the financial institution and is identified with the customer.
( 3 ) Document The term document means any information in any form.
( 4 ) Financial institution ( A ) In general The term financial institution means any institution engaged in the business of providing financial services to customers who maintain a credit, deposit, trust, or other financial account or relationship with the institution.
( B ) Certain financial institutions specifically included The term financial institution includes any depository institution ( as defined in section 461 ( b ) ( 1 ) ( A ) of title 12 ), any broker or dealer, any investment adviser or investment company, any insurance company, any loan or finance company, any credit card issuer or operator of a credit card system, and any consumer reporting agency that compiles and maintains files on consumers on a nationwide basis ( as defined in section 1681a ( p ) of this title ).
( C ) Securities institutions For purposes of subparagraph ( B ) ( i ) the terms broker and dealer have the same meanings as given in section 78c of this title ; ( ii ) the term investment adviser has the same meaning as given in section 80b2 ( a ) ( 11 ) of this title; and ( iii ) the term investment company has the same meaning as given in section 80a3 of this title.
( D ) Certain persons and entities specifically excluded The term financial institution does not include any person or entity with respect to any financial activity that is subject to the jurisdiction of the Commodity Futures Trading Commission under the Commodity Exchange Act [ 7 U.S.C. 1 et seq. ] and does not include the Federal Agricultural Mortgage Corporation or any entity chartered and operating under the Farm Credit Act of 1971 [ 12 U.S.C. 2001 et seq. ].
( E ) Further definition by regulation The Federal Trade Commission, after consultation with Federal banking agencies and the Securities and Exchange Commission, may prescribe regulations clarifying or describing the types of institutions which shall be treated as financial institutions for purposes of this subchapter.
|
| 11/07/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I paid my XX/XX/XXXX payment on XX/XX/XXXX, which was late ; since my due date is the XXXX. I noticed my student loan monthly payment went up to {$200.00} when Nelnet emailed me on XX/XX/XXXX. Also I made 3 payments in XX/XX/XXXX to make my account current. I called Nelnet 2 days later on XX/XX/XXXX twice to find the reason why my monthly payment increased. I don't remember the first reps name, but she told me the reason why my payments went up, is because I'm on the graduated payment plan and I've already made 24 monthly payments. That is a blatant lie, since my loan transferred to Nelnet in XX/XX/XXXX and I paid {$190.00} that month, which was my monthly payment I had at XXXX XXXX before Nelnet took my loan over. Nelnet in a letter I received said it would be ok to pay that same amount for first month and then I would have to pick a payment plan. I picked the graduated plan and for the first 24 months I would pay {$160.00}. So, I called back after doing some research to find out how many payments I made. I actually only made 16 payments up til that point, so I should technically have 8 more months, now 7, to go before my payments go up. I called Nelnet back the same day and spoke to XXXX ; I explained the reason for my call and what the first rep said. After a couple minutes of XXXX reviewing my account, she said the reason my payment increased, was because interest had recalculated when I get off the auto debit program, which makes no sense either and I even stated that on the phone before the call ended. That answer isn't legit either. I was on the auto pay at the end of XX/XX/XXXX for a couple months and when I got off of the auto pay program my payments never went up, because of the interest recalculating. So, at that point I emailed Nelnet to see If I could get a correct answer, since obviously the reps that are working at Nelnet have no idea what they are doing and talking about. Nelnet emailed me back a few days later and said in the email to call them. I called Nelnet on XX/XX/XXXX and the rep said that when my loan came over Nelnet ; Nelnet didn't have the right terms for the payments, so when Nelnet found out, the terms were corrected. I a lot of things are wrong with this : First off, the first 2 of the reps lied, which I'm pretty sure is a violation of the FDCPA. Second it shouldn't have taken 3 calls to get the correct answer. Third I shouldn't have to bite the bullet per se, because Nelnet couldn't do their job before they took complete ownership of my student loan in the first place. Lastly a flag should have been seen by Nelnets system between the {$190.00} payment and the {$160.00} payment. So, I applied for an income driven payment plan.
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| 04/08/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account information incorrect
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Web |
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Nelnet has violated FCRA and GBLA laws by the inability to produce records. There are multiple months with missing information not reported or reported incorrectly. This incorporation has been been provided to Nelnet on Multiple occasions. Nelnet does not have the requested records and is therefore unable to show this information to credit agencies effectively. They report NO DATA for multiple months on all 3 credit reporting agencies. This violates fair credit reporting and because it has happened over the course of 5 years on Multiple occasions it is not longer negligence but intentionally misleadingly. This violation is the second reported by the company against for violating FCRA as the first regarded violation of privacy laws under FCRA and GBLA. The fact that they are violating multiple sections of FCRA concerning Accuracy and Privacy on multiple occasions is not a call for concern but a call for action. This action has led to breach of contract under Nelnet Terms of Service when they were to have verified the actual debt before buying it from Navicent and other companies. They are unable to very the data missing and have therefore failed to report it to the Credit agencies. This violates FCRA and GBLA laws.
Nelnet purchase my Loan from another company. When a company purchases a loan they are required to very that ALL details of the loan are valid. Nelnet did not validate the debt before purchase and violated FDCPA guidelines. Nelnet has been asked in CFPB complaints to verify debt by asking about the lack of reported information to CRA 's. Nelnet has never responded with verification of Debt following those allegations. Under 1692g ( b ), if a consumer notifies the debt collector in writing within thirty days of receiving the 1692g ( a ) notice that he disputes the debt or any portion of it, the debt collector must stop collecting the debt, or the disputed portion of the debt, and obtain verification of it and mail that verification to the consumer. This information has never been obtained from Nelnet. Nelnet has engaged in False or misleading representations, Other prohibited unfair practices as Debt collection agencies may not : collect an amount greater than what you owe. If they do not have validation of the debt and have not provided that it stands that the amount due can not be known. XXXX v. XXXX, XXXX, XXXX XXXX XXXX , XXXX, -- - XXXX XXXX -- - ( XXXX Cir. 2014 ), 2014 XXXX XXXX XXXX XXXX Cir. Mich. 2014 ), 2014 U.S. App. XXXX XXXX, the XXXX Circuit expanded the requirement for how a debt collector must respond to a debtors request for verification of a debt under the Fair Debt Collection Practices Act, 15 U.S.C. 1692 et seq. ( FDCPA )
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| 10/16/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
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Web |
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From approximately XXXX XXXX XXXX University XXXX XXXX MN XXXX XXXX false promises and statements regarding tuition costs, loan agreements, job demand, job placement, class requirements, accreditation, and other matters to myself and other students.
Prior to admission, I was informed that all grants, and scholarship funds ( including American XXXX Sholarship Funds ) were depleted, and that the only option was loans.
XXXX staff claimed that the " student loans were the fastest and easiest way to pay for school ''. XXXX XXXX XXXX staff stopped signing my loan agreements after I questioned the terms and conditions.
In XXXX I attended National XXXX University XXXX XXXX MN XXXX and graduated from the Massage Therapy XXXX XXXX XXXX A.A.S.
In XXXX, I enrolled in the XXXX XXXX XXXX. The school abruptly cancelled courses, and eventually closed its XXXX XXXX XXXX location, where those classes took place.
As a direct and proximate result, I was forced to pay $ XXXX dollars on a high interest credit card. I later defaulted on credit card payments.
Currently, XXXX Nationally has multiple lawsuits and class action lawsuits against its locations alleging systemic fraud, deceptive practices, and other allegations by former students.
XXXX loans have been transferred to multiple lending agencies, with each XXXX of them engaging in practices to cause financial harm by prolonging the loans.
Nelnet XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, Great Lakes XXXX, all of these have at XXXX time handled the loans All of the forementioned entities have seemingly went out of business or disappeared without a trace.
I made thousands of dollars in payments to all of these agencies. Those funds are lost.
As of XXXX I currently owe approximately $ XXXX dollars on XXXX loans that originated from XXXX XXXX XXXX
As of approximately XXXX, XXXX, XXXX, MN is closed.
XXXX failed to pay its lease during the majority of the time it operated in XXXX, MN.
I applied for and submitted multiple borrower defense applications, alleging fraud, and deceptive practices by the school where the loan originated.
In XXXX, I received a letter from the XXXX Department of Education stating that had applied for a XXXX XXXX, and that my student loans would be XXXX entirely, and that lenders all reports to credit agencies would be dismissed.
As of XX/XX/XXXX, my student loans are held by Nelnet XXXX XXXX. They are in default and have been reported to credit reporting agencies.
In XX/XX/XXXX, I was referred to CFPB, and the MN XXXX XXXX XXXX XXXX by the Minnesota XXXX XXXX Attorney General.
All forementioned entities should have documents in their possession regarding this matter.
|
| 05/21/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Thanks for your help in getting this resolved. My credit report is 100 % unblemished aside from this dispute. Nelnet has elected to destroy my credit rating over a {$150.00} loan payment from XXXX, XXXX that should have been in forbearance since XXXX XXXX.
I have repeatedly and sincerely asked Nelnet to please update the payment status of my loans from XXXX, XXXX in their records, and to the credit reporting agencies, as on-time or some other non-negative status. They have repeatedly sent me conflicting reasons, denials, and excuses for not updating my payment statuses, of which I have documentation.
My student loan payments with Nelnet were supposed to be on an income driven payment plan as I re-certified this plan in XXXX XXXX, I have ample documentation of my efforts to re-certify from the time. I mailed in all the necessary documents just like I did in XXXX and Nelnet never processed my paperwork. The payment amount was supposed to be XXXX. I mailed in documents after submitting my application. Instead of processing my forbearance plan, they began billing me without my knowledge. I do not understand, and still have not been given a reason, why my paperwork was not handled in XXXX, even though I had no issues in XXXX. My sense is they lost my application and are now refusing to take responsibility while simultaneously accusing me of not paying my loans. I absolutely take responsibility for my loans and would never have knowingly paid them late and I 100 % dispute the characterization of my payments as late.
Nelnet reported me to credit agencies without properly informing me that I was being billed or that my repayment plan application was rejected. I paid the due payment the moment I knew about it and now I just want the record to show I was NOT paying late ; I didn't know I had a bill due and would never have waited to pay.
I am sincerely asking you guys to please help force Nelnet to update the payment status of my loans from XXXX, XXXX in their records, AND to the credit reporting agencies, as on-time or some other non-negative status. I paid the due amount the moment I learned about it and have made no other errors with these loans throughout the 6 year life of these loans. I'm am traumatized that I would be treated like this after all my good faith actions and patience in trying to get this resolved.
Attached supporting documents are chronological receipts of actions from XXXX XXXX that I followed to a " t '' to complete my re-certification plan. I did everything necessary and was never sent any indication that my plan was not accepted.
Please let me know anything you need to get this fixed. I appreciate you guys handling my request.
|
| 07/20/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
Servicemember |
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XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX, Ca. XXXX XXXX To whom it may concern ; My name is XXXX XXXX XXXX. I have a student loan with NelNet. In XXXX my loan went into collections. I contacted the collection agency and did everything they advised me to do in order to have the loan go back to NelNet. XXXX explained to me the program called Rehabilitation can only be used once. After my account went back to NelNet, in XX/XX/XXXX. I contacted NelNet and applied for the Payment Based on Income program. I am a XXXX vet and the only income for my family. My repayment amount was set to XXXX. I Sent them all the paperwork, as well as, my Income tax for that year. I spoke to a representative towards the end of XXXX or around XXXX and confirmed they have everything needed and everything was good.
On XX/XX/XXXX I received a letter from National Student Loan Program stating that my account went into collections. I proceeded to contact NelNet about this to ask if I was supposed to reapply for the program. I was told by the rep. that the account went to collections because I did not send proof of my wifes income. I explained to them that my wife does not work. I stated that on the application and I also sent in my Income Tax showing proof. They then continued to tell me that they tried to inform me by letters and email and gave me an address to verify that was from 10 years ago. This was an outright lie as I have paperwork showing my current address which I have been at for 8 years. I also searched my email history and did not show anything or any attempt there either. I then called Nation Student Loan Program and explained this to them as well, and asked if I can do the Rehabilitation program and they explained that it is only once in a lifetime to use this and was already used in XXXX. I contacted NelNet and explained this and asked if they can just pull back my account and process my application since they have all the paperwork needed. I asked to be transferred to a supervisor and explained everything to them. He stated he will open a complaint for me. As of yet I have not heard anything. I also filed an online complaint with Nelnet as well.
I am only asking for my account to be sent back to be able to be set up with the payment based on income as I am currently XXXX and the only source of income for my family. I am currently waiting for my XXXX XXXX XXXX from the Veterans Administration as well to send them this information to them as well.
Please assist me in this situation. Thank you for your time.
XXXX XXXX SSN : XXXX Address : XXXX XXXX XXXXXXXX XXXX. XXXX XXXX XXXX XXXX Ca. XXXX Phone : XXXX NelNet Account number : XXXX NelNet : XXXX
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| 03/04/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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On XX/XX/2021 I wrote Great Lakes about the student loans that are on my credit report. The letter was regarding account # XXXX, which you claim that I owe {$74.00}, XXXXCOMES NOW, XXXX XXXX XXXX XXXX, herein after Affiant. Affiant is competent with sound mind to state to the matters included in this Affidavit and has first hand knowledge of the facts, and hereby declares to the best of Affiants knowledge and belief that the statements made in this affidavit are true, correct, complete, not meant to mislead and tendered in accordance with the Maxim of Law that provides that Truth is expressed in the form of an affidavit. An unrebutted affidavit is presumed to be true. Respondent ( s ) is/are required to timely respond to and to rebut the truths expressed in each point, categorically and on a point for point basis with an affidavit that is signed and sworn to on respondents commercial liability and witnessed by a third party public witness, e.g. notary public, or other person qualified to attest to foreign bills or the matters expressed in this affidavit that rebuts this affidavit, or the truths expressed in this affidavit shall constitute the final truth and judgment against in this action and demand to dismiss with prejudice nunc pro tunc.
FACTS 2 It is a fact, the Affiant is a natural consumer identified is 15. U.S.C 1692a ( 3 ) 3 It is a fact, the GREAT LAKES is a debt collector pursuant to 15 U.S.C 1692 ( a ) 6 and 15 U.S.C 1692j ( b ).
4 It is a fact, the Affiant is the creditor pursuant to 15 U.S.C 1692a ( 4 ) 5 It is fact, GREAT LAKES has violated several federal laws listed under the Fair Debt Collections Practices Act and Truth In Lending Act 6 It is a fact, verification for alleged account # 03-5080452 has not been satisfied pursuant to 15 U.S.C 1692g ( 4 ) ( 5 ).
7 It is fact, the Affiant is entitled to monetary relief pursuant to 15 U.S.C 1692k if settlement is not reached by consumers desires.
Your failure to rebut the claims made herein point by point with federal law shall constitute your tactic agreement that the claims are true and your acknowledgment that we agree on all points and we further agree that respondents agree not to interfere with Affiants privacy in the future. You have 3 days pursuant to Regulation Z of the Truth and Lending Act to rebut this Affidavit of Facts with a sworn affidavit of facts not hearsay nor information or belief under penalties of perjury. If this affidavit is not rebutted by XXXX XXXX. Silence is acquiescence. This will be become public record attached with an invoice with damages for non-compliance under 15 U.S.C 1692k.
On XX/XX/2021 I received a letter stating that the forgery claim as denied.
|
| 10/24/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
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I made two separate payments to Nelnet on XX/XX/2023 and XX/XX/2023, before student loan payments resumed, intending to pay off all of my outstanding interest so that it would not capitalize. Any excess should then have been allocated to my highest interest loans. That, however, did not occur. For some unknown reason, Nelnet did not apply my payments to my outstanding interest, so that interest capitalized. I have called Nelnet twice, and was stuck on hold for numerous hours both times before being forced to hang up, trying to receive an explanation. Their call line directs you to their website, so I submitted a complaint on their website requesting an explanation and requesting that they remove the capitalized interest that never should have capitalized in the first place. They have given me the full run-around. The first response I received gave me a boiler plate explanation of why interest capitalizes. My reply that I understand how it occurred and demanding an answer to my actual question- WHY it occurred- has still not been answered. The response I received today was another boiler plate response, but this time, it - AMAZINGLY - merely said : " We understand that communicating over the phone may not be your preferred method for resolving your situation. However, it is often difficult to discuss more complicated matters using email communication, which is better suited for more generalized requests. If you would like further information about your account you can contact us at the number listed below. '' I have read hundreds of complaints from other borrowers who have been on hold for several hours without ever being able to talk to someone at Nelnet. The pre-recorded messages played over and over while I personally have been on hold twice for over an hour each time pushed me to consult and use their website. And YET, when I did, I received no helpful response and a direction to call their insanely understaffed phone line. This company is a joke, and I am tired of receiving the run-around at my own expense. I have had a few other issues with Nelnet, including continuing to receive multiple statements with multiple payment dates despite already being approved for a single due date for all loans, but the fact that my outstanding interest capitalized when it absolutely should not have is by far the most severe and the most egregious. This company is yanking me around because they are financially benefitting from allowing my interest to capitalize in the first place. It needs to be rectified immediately, and, as they are impossible to reach and deal with, I am escalating my complaint to the CFPB. You all need to step in and get Nelnet under control.
|
| 09/09/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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nelnet Account number XXXX Account status Open Date opened XX/XX/XXXX Account type Education Loan Paid Off : 0 % Balance on XX/XX/XXXX Loan Amount {$6800.00} Payment Info Status : Current Status date : XX/XX/XXXX Past due amount - Original loan amount : {$4400.00} Monthly payment : {$55.00} Late payments - Account number : XXXX Account status : Open Date opened : XX/XX/XXXX Account type : Education Loan Paid Off : 0 % Balance on XX/XX/XXXX original loan : XXXX Loan Amount : {$23000.00} Contact po box XXXX XXXXXXXX XXXX XXXX ( XXXX ) XXXX They are claiming I consolidated with them in XXXX, and that my original loan was XXXX, then I have another loan above with them for XXXX now owe a total of XXXX my original loan with college back was a max of XXXX, this is more than my original loan per Federal student aide of what they have posted through nelnet..
federal Student Aide and Nelnet can not produce me any information regarding my loan.
Nelnet is fraudulently stating i had a promissory note with them from XXXX however this is not true number one they have not validated this loan with all and any documents further more, it is impossible to have a account with nelnet when another company by the name of XXXX XXXX XXXX through XXXX XXXX XXXX. had my account that was opened XX/XX/XXXX XXXX that would of washed out there so called contract that they are fraudulently stating i opened with them. i cant very well have two companies with contracts for the same years being claimed, billed and owe for the last few years. showing wo complete opposite accounts per XX/XX/XXXX credit report XXXX Account Info Account number XXXX Account status : Closed Date opened XX/XX/XXXX Account type Education Loan Balance on XX/XX/XXXX Loan Amount {$24000.00} wih owing of XXXX this account i never consolidated and i want it closed completely some one is fraudulently charging me with two different accounts, two different amounts although Nelnet has two separate loans.
I have reported this to the attorney general and all other government agency to get this issue resolved every time I have asked for a copy of all my documentation I have not received anything except once thru a secured site a promissory note that was inadequately filled out and with wrong information. I couldn't save it or down load it nor could i get back into the secured site. i have a right to all and anything related to me, all my documentation.
I have years of credit reports that show and prove this information i can print them out and sent the ones only regarding the loan if needed. to any and all companies.
i do not want to send my whole report the information was cut and pasted from two reports above
|
| 09/27/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
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|
Web |
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Within the past few years, I have had multiple issues with Nelnet. I originally went to XXXXXXXX XXXXl in XXXX, and my original Student loan lender was XXXX XXXX. I had no problems in the beginning, while I was waiting to find a job my loans were in deferment. My loans then were transferred to Dept of Ed/Nelnet, I received a notice that my loan was transfered information however was not told this would effect my deferment. When I received my first bill in XX/XX/XXXX I filled out the paperwork for an extension on my deferment as I had not yet found a job as a nurse. I never received a confirmation that my deferment was approved or denied, however I did not get another bill and stopped worrying. It was not until XXXX of XXXX that I received a notice that my account was severly delinquent and I called immediately to resolve. I place another deferment on my account when offered. That extension took me until XX/XX/XXXX when I received a notice along with another option to defer. My parents had instilled in me the importance of good credit and I knew I was still not financially able to cover my payments at that time and did not want to risk negative remarks, so filled for another deferment by mail, sure that the same error could not happen twice. I received nothing from Nelnet until XX/XX/XXXX when I became worried that no news was not good news. I reached out to them and was told that my account again was in delinquent status, and was even told by the representative that she saw my deferment request from XX/XX/XXXX and stated she didn't " know what happened '' and gave her apologies. The representative said they had sent me notices by email, and when I asked what email, she had one that was not/had never been mine After My call in XXXX I asked to speak with a supervisor, and that had been the last of my troubles going forward. I reached out multiple times to Nelnet, Dept of Ed and XXXX with either no response or an explanation as to why, even if inaccurate, they do not remove late payment history. I was told by one representative that people try to " scam the system '' and that is why they do not make changes. I tried to better my life going to XXXX XXXX and now as I get ready to look for a home, those inaccurate late payments are making it near impossible. I have reached out multiple times, and although told they apologize, and it was " simple human error '' and to " deal with the consequences '' I have decided to defer my complaints to CFPB in hopes of getting help removing these inaccurate late payments. I will attach some documents/responses I have received that I hope will help to assist with this matter and I look forward to hearing back from you.
|
| 09/25/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
|
|
My federal student loan servicer is Nelnet. I have had the absolute worst experience with this company. I have called 3 times and have received misinformation from the call center representatives on all occasions. I applied for SAVE on XX/XX/XXXX. I received an email confirmation from FSA that my application was processed. Even when I login to my FSA account, it shows that the loan servicer has reviewed and processed my application on XX/XX/XXXXXXXX and it's now considered 'Closed. ' However, when I log in to my Nelnet account it showed my repayment plan was still 'Income Based ' which was the initial plan I applied for on XX/XX/XXXX. So even though they processed my SAVE application, their system did not update the status. Due to this error, I have since accrued capitalized interest on my loans since XX/XX/XXXX. I called Nelnet on XX/XX/XXXXXXXX and was told by the rep that only my IBR application processed and that the SAVE application is still processing ( even though it had been over a month since I applied ). The rep stated since I applied on XX/XX/XXXX, that Nelnet would backdate the interest and therefore, all the interest that had accrued since XX/XX/XXXXXXXX would be removed. She assured me of this! I did not feel confident in her response, so I called again on XX/XX/XXXX and spoke to XXXX. She stated she sees my SAVE application still in processing but wanted to make sure, so she placed me on a lengthy hold to speak to a supervisor to confirm. She then returned and stated that my SAVE application will be processed any day now and that nothing additional from me is needed. I gave it another week and still nothing processed. So, I called again on XX/XX/XXXXXXXX and immediately requested a supervisor. I spoke to XXXX, who stated he's a supervisor. He reviewed my application and stated they needed my most recent paystub and that was the reason for the delay. NO ONE else told me this. The prior two reps I spoke to said nothing was needed and that it would process, and all interest will be backdated and now I'm being told by a supervisor that they need my paystub. I immediately uploaded my most recent paystub to their online portal. XXXX stated it should process by Wednesday of next week since my application has been pending since XXXX and they process in order received and my application is considered older. It's been 10 days since that phone and still NOTHING has processed. I am absolutely furious at the customer service I have received. Clearly, no one at Nelnet has any knowledge and just gives their customers misinformation. As of XX/XX/XXXX, my loans have accrued {$300.00} in interest since interest restarted on XX/XX/XXXX.
|
| 01/20/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't get flexible payment options
|
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Web |
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I have a few issues but I 'll start with XXXX. They allowed me as a student to take loan after loan out to attend a fraudulent school that lied about accreditations, future jobs and they are reporting false information on my credit reports that has and continues to cause due hardship. XXXX tells me I can only apply for a voluntary forbearance which has doubled my loans because of the interest. I ca n't pass a credit check for employment and I have to pay XXXX - XXXX the deposit for an apartment because they report my loans as derogatory on my credit reports. This is false and when I filed for chapter XXXX BK in 2015 they XXXX out my balances and marked my accounts as derogatory. When my BK was dismissed because I could n't afford the payments they opened new accounts in addition to the accounts they marked as derogatory. The school I attended, XXXX - XXXX University, approached me in my last semester before graduation and told me that I owed {$5100.00} in books and student fees and that I would not be allowed to take any more courses until I paid in full. I still get harassed today for this money. I paid {$2000.00} but still owe {$3100.00}. They report on my credit reports twice by XXXX different collection agencies for the {$3100.00} which causes additional hardship.
My other complaint is exactly the same but it is for Nelnet and XXXX XXXX XXXX XXXX. They also came to me my last semester and said that I owed them {$5000.00} in books and student fees and that I would not be able to graduate until I paid. They lied about future jobs, school accreditation, and they pressured students into signing up for loan after loan only to tell students that we still owed money and could n't graduate. After being forced to leave school because I did n't have {$5000.00} they told me the only relief from my student loans was to consolidate them and then file for the voluntary forbearance. My loans at Nelnet have increased because of the interest and have gone from {$45000.00} to now {$75000.00}. No degree or job from XXXX and no help from Nelnet to stop taking so many loans for a fraudulent school.
Between the XXXX schools I came out with {$75000.00} in student loans which is now {$130000.00} because both XXXX and Nelnet say I can only apply for the voluntary forbearance.
$ XXXX, no degree, 10 lost years and ruined credit. These loan servicers should be held accountable for working with these fraudulent schools and pressuring students into taking so many loans. They lie to students and they glorify the school and future jobs and income levels, then once they are enrolled they just want you to keep signing the loan documents. $ XXXX and no degree!
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| 10/12/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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In XXXX I was diagnosed with a total and XXXX XXXX. In XXXX I finally began receiving social security benefits for my XXXX. In XXXX I then started the process of filing for XXXX XXXX XXXX XXXX through XXXX the services of my loans. At first I was denied even access to the outsourced XXXX service providers information NelNet after finally receiving NelNets information I was advised of the incorrect instructions on how to file when my review date was scheduled for 5 years. Then I was denied the mailed copy of the XXXX report and appropriate help in filing out the report. Finally in XX/XX/XXXX my XX/XX/XXXXXXXX was approved through NelNet. At which time I was advised that it would take 30 days for them to discharge my student loans and if it were to take longer I would receive in a writing a written notice from NelNet 30 days came and went after calling in 60 days to see what the hold up was I still was advised I just needed to wait longer. Its been 180 days now. In XXXX I was the victim of identity theft. This has been going on for many years as many companies including XXXX has allowed my personal private information to be accessed by online hackers I began examining my credit report. I have disputed the fraudulent activities of XXXX increasing my loan amounts and fraudulently claiming that my loans were in default. On XX/XX/XXXX I called in to XXXX and NelNet to see what I needed to do. After hours of phone calls with XXXX were the operators intermittently hung up on me, made fun of me lied to me, and generally harassing me purposely trying to trigger my XXXX I was told I would need to contact the guarantor of my loan myself before they would allow my two loans the claimed are in default over to NelNet for discharge. I have disputed the accounts with the three credit bureaus both XX/XX/XXXX and XXXXXX/XX/XXXX prompt and decisive action on the account not completely discharging them but not allowing these fraudulent purposeful errors to impact my credit anymore however transuion has refused. I spoke an agent at XXXX and was told I could not submit more documentation to prove my case I was told I could not pull another credit report due to there being an open dispute and I would see the notes on the dispute and I was told by XXXX they would not remove any of the student loan accounts holding, they are reporting four of my XXXX student loans as being active and in default with serious delinquencies, they advised they would not take action on the misreported accounts even if I provide documentation until XXXX sends over confirmation the loans have been discharged.
I need help. I am searching for attorneys at this moment. Please help.
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| 08/07/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I applied for discharge from my loans through the XXXX and XXXX XXXX XXXX ( XXXX XXXX ) application. They have specific requirements the determine discharge eligibility. One, you have to be awarded XXXX benefits for a term of 5 to 7 years minimum before recertification or reevaluation ( whichever it's called ). Second, you're physician can fill out a page that comes with the application stating that my XXXX are permanent or lasting a certain amount of years. Due to issues I'd rather not discuss I have not had luck finding primary care physician in a few years. I have a XXXX but she won't sign or file any paperwork or documents unless a special appointment is made when she will go over and fill out with me to be sure we are in agreement and both understanding of whatever is being signed. This appointment is not for 4 more months and I am not sure the rules for filing another application for discharge but they denied my application despite my award of XXXX benefits beginning XX/XX/2020 ( I think, I don't remember exact ) they stated I sent wrong documentation. But that was all they sent I have like 8 letters with just that sentence. Denied due to insufficient documentation. I submitted the complete Notice of Award with statement made by administrative law judge that he has awarded my XXXX benefits and recertification date is 5 years from date I legally became considered XXXX by the social security administration. I sent the my " Notice Of Award '' which states XXXX start date and date for review 5 year later as well as what my income will be and when payments begin etc. I got the documents straight from my account in SSA Website. The same legal documents that I have used to show proof of XXXX benefits as well as Doctors correspondence with social security me disabling conditions and statement saying XXXX last over a year to whole life. I don't want to have wait 4 months for doctor appointment to fill out the one page when I legally, according to their own very specific and straight forward conditions that need to be met for an approval for discharge of the loans and I meet the criteria. I don't know what other documents I could possibly send them to prove I am XXXX and judge ruled recertification or review of my case 5 years after start date. It's simple. Their are no other requirements. I am tired of getting denial letters from agencies when, I'm someone who reads all the fine print all the contracts and all terms of service even if it's 100 pages of terms of service before entering a website or creating a new account on some platform. I know exact rules and guidelines according to their own handbook ( or PDF document in my case )
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| 07/23/2021 |
No |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account status incorrect
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Web |
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In summer of XXXX, I entered into an agreement with The US department of education for student loans. I'm guessing they assigned Nelnet to manage my student loans. It's been a nightmare ever since. Nelnet falsely reported late payments to the consumer reporting agencies of my student loan accounts that ended up dropping my scores from the low 700s to the mid 400s. Those late payments were false because on each of those days that they claim the account was late, I was in forbearance ( proof has been attached directly fro, the studentaid.gov website. ) These inaccuracies have taken a big toll on my life. They've ruined my reputation on my consumer reports which has led to me being denied credit on so many occasions. It's bad enough being an XXXX American male in this country and how difficult it is to be extended credit. Nelnet made it even worse for me! Theyve prevented me from getting credit cards, apartments, jobs and I can't even qualify for a car. This has forced me to move backwards in these rebuilding times. I've been declined 2 good paying jobs twice because they thought those inaccurate late payments reflected on my character as a person or mean Id come late every day.
I've also had to live in very undesirable situations because my credit wasn't 'good enough ' for me to live in a better neighborhood. I disputed the late payments with the bureaus in JXX/XX/XXXX and they put them back within 10 days after they were removed per nelnet 's request without even contacting me and I didn't receive a single proof or reason why those inaccuracies were put back on my account.
I've spoken to someone from nelnet but the the most recent was on the XX/XX/XXXX in the afternoon. I spoke with a woman named XXXX and explained to her how this company has ruined my life by reporting all those inaccuracies and she told there's nothing she can do. After suggesting to speak to someone above her multiple times, she told me she would dispute them for me that's the best she can do and that I'll receive the results in the mail.
I asked her how long it'll take for me to see those results and she said it'd take 4-5 business days. This was a Friday so I expected a response by Monday XX/XX/XXXX at the latest. Til this day I haven't got a response from them. She also apologized to me for not getting a response for my initial dispute from XX/XX/XXXX because they never sent me any proof to back up these claims. I know by law I'm supposed to receive a validation letter within 30 days of a dispute but haven't received anything. I wonder what they sent these consumer reporting agencies for them to put them back on my profile without my permission.
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| 04/11/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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The complaint is in response to a phone call made to Nelnet concerning my request to have inaccurate late payments removed from my credit report. My credit report reflects several late payments XX/XX/XXXX-XX/XX/XXXX, XX/XX/XXXX-XX/XX/XXXX and XX/XX/XXXX-XX/XX/XXXX. During all of those time periods my loans were placed in an Administrative Forbearance meaning that my account should have not only been brought current but also backdated to reflect that. During the phone I was told that such reports could not be removed unless I was in the military. The representative explained that although I am correct the Administrative Forbearance is backdated making those payments current once Nelnet reports to the credit bureaus it could not be corrected. Contrary to these assertions, by failing to update previously reported information, Nelnet is in violation of Section 623 ( a ) ( 2 ) of the FCRA.
I have attached an FTC advisory opinion, which interprets Section 623 ( a ) ( 2 ) of the FCRA. The issue posed in the advisory opinion is how a lender is to handle a situation when subsequent information updates a report that was allegedly accurate when it was made but no longer is accurate in the present time ( i.e., the identical situation I am currently in ).
The advisory opinion states that the Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by furnishers, or persons who furnish information to consumer reporting agencies ( CRA ) such as credit bureaus. In particular, this section requires a person that has furnished to a consumer reporting agency information that the person determines is not complete or accurate to promptly notify the consumer reporting agency of that determination and provide any information needed to make it complete and accurate. Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer-reporting agency that it had reported to originally. This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to update accounts as well as to correct.
Nelnet representatives told me that because the delinquent payments were accurately reported that any subsequently initiated forbearance would not allow for Nelnet to update reports to CRAs to show that the payments were not late and actually in forbearance. However, Section 623 ( a ) ( 2 ) clearly shows that the reports must be updated/corrected regardless of whether they were accurate at one point. * These inaccuracies are hurting my life in a major way and should be corrected.
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| 10/31/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I made several calls to Nelnet before the month of XXXX. I spoke to an agent named XXXX. He took my verbal permission and assured me that I was enrolled in the XXXX XXXX and interests are covered by the government under the save plan. On XX/XX/2023, I see interest has grown a lot more without justification and when I call, I speak with an agent named XXXX. XXXX states that I was only on an XXXX plan ( XXXX XXXX ) and I was not on XXXX XXXX as XXXX stated. Seems like XXXX agents gave me XXXX different answers regarding my account status. I should have been on the XXXX Plan before the month of XXXX as per discussion with XXXX but XXXX states that Kevins Save Plan verbal request did not go through and she takes another verbal request from me. I do not agree with interest rates on Nelnet. They are severely higher than what student aid gov shows and they have given me wrong information regarding my account XXXX XXXX which affects the interests rates as well. They are not accessible via phone as wait times to reach an agent is XXXX hours and they do not respond to emails and they do not have secure live chat or messaging upon logging in for customers. They refuse to have a open line of communication with customers. They avoid customers and apply interests without clarifying. They only reached out to me with XXXX call because they heard a report was filed on CFPB. When I call them XXXX times a day and wait XXXX hours on hold, they do not answer my questions regarding my account but when they hear a report was filed, they call. It is clear to me that they only care about avoiding customers concerns in order to apply more interests. They take advantage of customers by avoiding them or giving them inaccurate information. They only reach out to customer when a report was filed to protect themselves but not to help the customer. They never called me to follow up on my requests. There is no way of communicating with them and they use this to their advantage to apply interests daily. Therefore, I do not agree on any interest they applied to my account as they gave me incorrect information about my account. Their XXXX agents gave answers with discrepancies which leads to inaccurate interest rates. I should have been on XXXX XXXX with covered interest as per XXXX promise before the month of XXXX. However, this is not the case. I need clear answer from Nelnet with clear solutions to these concerns. They also need a proper live chat that is secure messaging available to promptly answer clients since interests apply daily. They need to be accessible to all concerns which is not the case. The only care when a report gets files unfortunately.
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| 11/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I kindly request your immediate attention to the following concerns : XXXX XXXX XXXX, 2023, I applied to be moved to the REPAYE Income-Driven Repayment plan, to then be eventually moved to the new SAVE plan where in both plans, my interest is not meant to accrue. I applied for this change on studentaid.gov.
XXXX XX/XX/XXXX my application was processed, and I was told my service loan provider, Nelnet , would review my application.
-At some point, I also followed up with Nelnet asking for a status quo on my application. I received a response on XX/XX/XXXX, where they stated they were experiencing unprecedented email volume. My question was not answered or acknowledged.
XXXX XXXX, 2023, was the first time I heard from Nelnet where they stated that my application was in process and no action was needed. Since then every XXXX weeks I've been receiving an email that my application continues to be in process.
XXXX XX/XX/2023 I followed up again asking for a status quo on my application given that the federal government stated that applications could take up to 30 days to process and my application is over that timeline.
I noticed that interest charges continue to accrue on my account despite my efforts to seek clarification and resolve the issue. Regrettably, there has been no acknowledgment or response to my application, leaving me in a state of uncertainty and financial strain.
The lack of communication and resolution on this matter is causing significant distress and inconvenience.
In summary, I have been struggling with Nelnet on the following : 1-Unanswered Queries : I have submitted multiple queries regarding the interest charges on my account, and to date, I have not received any response or clarification.
2- Pending Application : My application to stop the accrual of interest on my account has not been acknowledged or processed, leaving me in the dark about the status of my request.
3-Financial Implications : The continued accrual of interest is placing an undue financial burden on me, and the lack of resolution is causing unnecessary stress and frustration.
I understand that issues may arise, and I appreciate your prompt attention to have Nelnet rectify this situation. I kindly request that you investigate the matter urgently, provide a comprehensive response to my queries, and process my application for interest cessation at your earliest convenience.
I believe in the importance of maintaining a positive and transparent relationship with a student loan service provider.
Thank you for your immediate attention to this pressing issue. I look forward to your prompt response and resolution.
Best, XXXX
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| 06/29/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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After my Nelnet loans came out of forbearance following my graduation I was billed my initial payment of about {$700.00} on around {$70000.00} of student loans. I was unable to pay such a large monthly amount and submitted paperwork for income based repayment ; however I was still responsible for that first payment. I did not have the money to pay it so I opted to put my loan in forbearance until Nelnet processed the paperwork. The employee read the disclosure and it sounded like it said my interest would be added to my principle balance-I asked for clarification and was told that no-nothing on my account would change I just would n't have to make the payment so I agreed. The representative lied to me and the interest obviously was moved to my balance increasing my loan amount to about {$75000.00}. My recalculated payment ended up being $ XXXX/month. Each year I have to fill out a form to reassess my income based repayment amount ( many other loan companies have a form you fill out once, not annually ). While this paperwork was processing I once again ended up with a monthly payment of about {$800.00} -it 's conveniently higher now because I owe Nelnet more money because they lied to me-until my income based payment was reassessed. My new monthly payment is now {$200.00} a {$67.00} increase from last year which I can only assume is because I owe more money because my income has not increased from the last assessment and I still owe the {$800.00} payment. A representative once again tried to convince me to put my loan in forbearance, glossing over the fact it would add nearly {$10000.00} to my principle balance and when my loan is reassessed next year the payment would no doubt increase, not to mention the obvious-the amount I owe would go up to {$85000.00}. This representative was at least honest when I asked about my interest. I can not make this {$800.00} payment. There is no waiver of the payment and my only options are : pay money I do n't have, do n't make the payment and ruin my credit, or put my loan in forbearance and owe Nelnet even more money. There is no way to make a formal complaint at Nelnet. I feel like I was tricked into owing more money, representatives misinform and persuade customers into allowing their interest to capitalize, the annual paperwork only serves to create a month where customers are vulnerable to high payments and more likely to be forced to make a poor financial decision to protect themselves in the moment as well as their credit in the long term. Nelnet does not serve or care about their customers-they are only using them to continue to make money and increase their student debt.
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| 11/28/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I have requested for all three of the CRAs and Dept of Education to remove all 18 student loans off my consumer report due to the Privacy Act of 1974 ( 5 U.S.C 552a ) : The Privacy Act of 1974, 5 U.S.C. 552a, is a federal law that regulates the collection, maintenance, use, and dissemination of information about individuals by federal agencies12. The law provides US citizens or permanent resident aliens with a right of access to information concerning themselves that is kept in systems of records by any agency in the Executive Branch of the federal government2. The law also establishes a code of fair information practices to protect the privacy of individuals.
You do not have the legal authority to report any of these student loans on my account, per the disclosure provided by the Department of Education/Nelnet under Section F : Gramm-Leach Biley Act Notice and Privacy Act Notice, that was supplied from the direct subsidized loan and direct unsubsidized loan MPN. No section indicates that these loans ( 18 total ) should be reported in my consumer report ; I have attached proof and require that you delete my consumer report immediately.
As a consumer, I have the right to privacy according to the Privacy Act of 1974 ( 5 U.S.C. 552a ), which requires that the following notice be provided to you ; The authority for collecting the requested information from and about you are 451 et seq. of the Higher Education Act ( HEA ] of 1965, as amended ( 20 U.S.C. 1087a et seq. ] and the authorities for collecting and using your Social Security Number ( SSN ) are 484 ( a ) ( 4 ) of the HEA ( 20 U.S.C. 1091 ( a ) ( 4 ) ) and 31 U.S.C. n01 ( b ). Participating in the William D. Ford Federal Direct Loan ( Direct Loan ) Program
and giving us your SSN are voluntary, but you must provide the requested information, including your SSN, to participate.
The principal purpose for collecting the information on this form, including your SSN, is to verify your identity to determine your eligibility to receive a loan or a benefit on a loan { such as a deferment, forbearance, discharge, or forgiveness ] under the Direct Loan Program, to permit the servicing of your loan { s }, and, if it becomes necessary, to locate you and to collect and report on your loan ( s ) if your loan ( s ] become delinquent or in default. We also use your SSN as an account identifier to permit you to access your account information electronically.
I am requesting that you send me the legal documents and disclosures required by the XXXX XXXX database that show that you have legal rights to report all items on my credit report that I did authorize you to register.
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| 08/06/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I have two Federal student loans currently being serviced by Nelnet with a combined balance of approximately {$120000.00}. The balance on these loans is higher than it should be for the reasons discussed below and I have so far been unable to resolve the issue with Nelnet directly. In 2014, I sent a recertification form to Nelnet by fax to renew my Income Based Repayment Plan ( IBR ), which is required to be renewed each year. A few weeks after sending it however, I received a monthly statement showing that my student loans had been switched to a Standard Repayment Plan instead. When I called Nelnet to ask why this had occurred I was told that they had not received the recertification paperwork and that I would need to resubmit it in order to get back on the original IBR plan. I did resubmit the paperwork and it was eventually approved. However, on XXXX XXXX, 2014, Nelnet incorrectly capitalized {$4500.00} of accrued interest as a penalty. This penalty should never have been levied since I fulfilled the requirement to send the recertification forms on time and I received a confirmation by fax that the documents had been successfully received. Nelnets employees either misplaced the forms or failed to record them properly in the companys computer system. Even so, Nelnet has yet to reverse the {$4500.00} interest capitalization. Even more egregious, the telephone assistant at Nelnet who discussed this issue with me at the time recommended that I apply for a Forbearance so that I would not have to make a monthly payment until my resubmitted IBR recertification had been approved. What she failed to explain to me is that by requesting a Forbearance, all of the remaining accrued interest on my outstanding student loans would be capitalized, resulting in the loan balance increasing by {$12000.00} and interest expense increasing by nearly {$900.00} per year. Had I been informed properly I could simply have made one monthly payment to avoid this additional {$12000.00} in capitalized interest. However, I was not given this information. Instead I was given the bad advice to proceed with a Forbearance even though this course of action was clearly not in my financial interest. The representative who instructed me to do this obviously did not understand the consequences of filing a Forbearance and should not have been placed in a position to advise borrowers. Over the life of the loan, this will cost me approximately{$17000.00} in additional interest and is the direct result of poor training given by Nelnet to their customer service employees. Nelnet has so far refused to take responsibility and reverse the capitalization.
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| 03/23/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I am on an IBR plan. I recently changed jobs ( I am now earning less than before ), and emailed recalculation paperwork to adjust my monthly loan payment relative to my new salary. I sent the paperwork in on XXXX XXXX, XXXX. When I did not receive an email confirmation that my paperwork was received, I sent it two more times : XXXX XXXX and XXXX XXXX. On XXXX XXXX, I called Nelnet to confirm receipt of my paperwork. The Nelnet representative confirmed my paperwork was received on XXXX XXXX and that all information necessary to process the recalculation was in the system. When I asked for a confirmation email that the recalculation would be applied to my XXXX bill ( my payment due date is the XXXX of every month ), I was told that it " probably would be '' but he could not confirm because their paperwork processing department is so backed up and they were still processing paperwork received on XXXX/XXXX/XXXX. ( Note : During my annual renewal process in XXXX of XXXX, I was told by a representative that their paperwork processing time is 30 days. ) I then asked to be escalated to the manager. The manager told me they could expedite my paperwork so it would be processed in 3-5 days, but they could not confirm that it would be applied to my XXXX payment. I then asked to speak with her manager. Her manager told me that he could not confirm that the recalculation would be applied to my XXXX payment, and also that expediting my paperwork was also not an option. I then asked to speak with his manager, at which time I was sent to the Resolution Department. XXXX in the Resolution Dept told me that they would not confirm the recalculation would be applied to my XXXX payment because " while there is a 30 day processing time, we require an additional XXXX days to apply the changes to your account. '' I then asked XXXX to verbally confirm that while their policy states 30 days of processing time, they also have an additional 3-5 days processing time. She confirmed this was the case, which was not consistent with what I had been told in XXXX XXXX. I asked XXXX to email me this in writing, which she declined to do. I asked for her contact information, which she declined to provide. After asking why there was no way to contact her directly, she gave me her telephone extension. I then asked to be transferred to her manager, which she declined to do. After more discussion she agreed to send me to her manager 's voicemail, but then she hung up on me. All of this took more than 30 minutes. I simply would like to have my paperwork processed within the 30 days I was told it would be, and have my XXXX payment reflect my new salary.
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| 10/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I enrolled into XXXX XXXX XXXXXXXX back in XXXXXXXX XXXX I only attended for a total of XXXX semesters. Over the years I have tried HUNDREDS of times to contact XXXX XXXX XXXXXXXX to find out how and why my loans amounted to over $ XXXX when I didnt even complete an entire year there. Worse, because of my age they told me the only option for me to enroll was by forcing my father to co-sign for me. I would leave voicemails, messages, complains and never once received a phone call, email or any sort of correspondence from them. 13 years later Im still getting harassed by Nelnet to pay even though the school shut down years ago. I filled out the paperwork to see if I could get the loan forgiven because apparently the school was a scam, but no matter what I did-I never received any follow up. Then when Nelnet over the student loan, they lied to me telling me getting all of the balances put together would make it more organized and I wouldnt continue to receive numerous letters in the mail with different balances because they would all be accumulated into one. I only agreed to it due to how they explained it would make it more paper-efficient and organized. I didnt understand or realize how much that would XXXXXXXX XXXX XXXX because when Ive asked for itemized statements, they tell me they dont have it and cant see it because theyre all combined and I need to reach out to the official school or the Department of Education . And since the school no longer exists, and even when they did they never called me back and they were out of state so I never got to talk to them again. And the Department of Education never answers or worse, if they ever did over the years they would tell me to talk to Nelnet because they dont have the loan or any information!!! Nelnet just loves to pawn you off to someone else, blatantly lie to you or just hang up on you!!!! For the last three years I have told them to leave my father alone and to remove him from my accounts and to STOP contacting him. To cease and desist because he has nothing to do with the loan. They consistently said he wasnt on it and they wouldnt email, call, send mail or anything to himyet they constantly do!!! When theyre on the phone with me they tell me I have one balance and nothing else. Then I bring up the mail he STILL gets even though theyre not supposed to talk to him and then they claim that balance is about someone else, not me. But then when my mom calls, they tell HER the balance is mine and they need to pay it!!!! Theyre liars. Theyre scamming and trying to get my parents to pay on a loan that doesnt exists but when I call they tell me its not true!!!
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| 08/10/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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On XX/XX/18, spoke with XXXX about a complaint with the Department of Education. HIs phone number XXXX, Ext XXXX. He called me and left a message. I called him back and we discussed customer service issues that he says he was going to report. I was concerned about my credit bureau reports and he assured me that they were reported to all credit bureaus XX/XX/2018. So I called XXXX twice on this XX/XX/2018 and they say they have received no information from Nelnet on my student loan payment. I called XXXX but was given the wrong information. I left XXXX a message on XX/XX/18 about XXXX. He called me back on XX/XX/2018 and is adamant that everything has been reported to the Credit Bureaus on XX/XX/2018. I asked him his tile and he told me he was a Senior Resolution Specialist. I asked him his last name which he informs me he doesn't have to provide but gives me the initial XXXX for the last name. On his voice mail it sounds like XXXX, though I could be wrong he had told me previously he was from Nebraska which I'm guessing from my credit report the city is XXXX. I tell him I'm going to have to make some complaints and that we were done. I called XXXX and XXXX again on XX/XX/2018. I am told the last payment was XX/XX/2018. I call XXXX and they show the payments from XXXX for XX/XX/2018. I call the Department of Education to make another complaint because he won't believe XXXX and XXXX have received anything from Nelnet. The Department informs me that he says information reported to credit bureaus was XX/XX/2018, which is the complete opposite of what he told me on XX/XX/2018, which was XX/XX/18 which they report the last day of every month. I told the Department of Education that Nelnet did not report to XXXX and XXXX and they say maybe it can be reported again by Nelnet. This is Nelnet 's choices, call XXXX and XXXX to verify they have not received the information of payments from Nelnet as of XX/XX/2018. Under the Fair Credit Reporting Act XXXX and XXXX are regulated by the Federal Trade Commission.As soon as the credit bureaus receive information from Nelnet they put it in my credit report. I will not wait the 60 days for you reply to the CFPB and I will be taking you to court if my XXXX and XXXX are not updated immediately. XXXX XXXX, Senior Resolution Specialist. Everything has been opened up in my area with no further fire. Your looking at a screen that tells you it's been reported by one of your employees. Well guess what it hasn't been. I will be vigilant in my effort to make sure Nelnet properly reports to the credit bureaus. I know how the CFPB works and I will not be intimated by Nelnet.
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| 08/10/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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On XX/XX/18, spoke with XXXX about a complaint with the Department of Education. HIs phone number XXXX, Ext XXXX. He called me and left a message. I called him back and we discussed customer service issues that he says he was going to report. I was concerned about my credit bureau reports and he assured me that they were reported to all credit bureaus XX/XX/2018. So I called XXXX twice on this XX/XX/2018 and they say they have received no information from Nelnet on my student loan payment. I called XXXX but was given the wrong information. I left XXXX a message on XX/XX/18 about XXXX. He called me back on XX/XX/2018 and is adamant that everything has been reported to the Credit Bureaus on XX/XX/2018. I asked him his tile and he told me he was a Senior Resolution Specialist. I asked him his last name which he informs me he doesn't have to provide but gives me the initial XXXX for the last name. On his voice mail it sounds like XXXX, though I could be wrong he had told me previously he was from Nebraska which I'm guessing from my credit report the city is XXXX. I tell him I'm going to have to make some complaints and that we were done. I called XXXX and XXXX again on XX/XX/2018. I am told the last payment was XX/XX/2018. I call XXXX and they show the payments from Nelnet for XX/XX/2018. I call the Department of Education to make another complaint because he won't believe XXXX and XXXX have received anything from Nelnet. The Department informs me that he says information reported to credit bureaus was XX/XX/2018, which is the complete opposite of what he told me on XX/XX/2018, which was XX/XX/18 which they report the last day of every month. I told the Department of Education that Nelnet did not report to XXXX and XXXX and they say maybe it can be reported again by Nelnet. This is Nelnet 's choices, call XXXX and XXXX to verify they have not received the information of payments from Nelnet as of XX/XX/2018. Under the Fair Credit Reporting Act XXXX and XXXX are regulated by the Federal Trade Commission.As soon as the credit bureaus receive information from Nelnet they put it in my credit report. I will not wait the 60 days for you reply to the CFPB and I will be taking you to court if my XXXX and XXXX are not updated immediately. XXXX XXXX, Senior Resolution Specialist. Everything has been opened up in my area with no further fire. Your looking at a screen that tells you it's been reported by one of your employees. Well guess what it hasn't been. I will be vigilant in my effort to make sure Nelnet properly reports to the credit bureaus. I know how the CFPB works and I will not be intimated by Nelnet.
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| 04/12/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I tried to enter into an income driven repayment plan XXXX separate times and both times Nelnet managed the applications inappropriately. The first time an application was filed on studentloans.gov on XXXX XXXX, 2016. This was a joint IDR application with my husband. Nelnet later claimed they could n't see the application when they were contacted on XXXX XXXX, 2016. During the call on XXXX XXXX, 2016 the collector never mentioned the possibility of an administrative forbearance on the accounts so that they would n't be reported to the credit bureaus.A paper copy of the application was sent to them through the mail on approximately XXXX XXXX, 2016.
They also claimed they never received that application when they were contacted on XXXX XXXX, 2016. Only after checking my credit report on XXXX XXXX, 2016 and seeing they had reported me as being over 90 days late on my loan payments did I realize they had n't processed the IDR application. When they were contacted on XXXX XXXX, 2016 a collector named XXXX stated that they had never processed the application. He said that if the application was resent it could take them 3-4 weeks to process it through their processing center. When a supervisor ( XXXX ) was spoken to he claimed that they attempted to call me on XXXX XXXX, 2016 but the number came back as disconnected or incorrect so it was removed from the account. The number they tried had just been added onto the account on XXXX XXXX, 2016 when the initial call to Nelnet was made. They claimed it was n't their fault since they had n't been given current information even though they had received that number only 2 days prior to the call. XXXX also claimed that mail had been sent to the address on file sometime in early XXXX and it was returned to them. The address they sent the mail to was valid at the time they sent it and continues to be valid today.
After removing the good phone number and address from the account XXXX states they then performed a skip trace that provided them with incorrect information for the account.
XXXX and XXXX both stated that they first reported the accounts to the credit bureaus on XXXX XXXX, 2016. This means if they had actually made contact using the valid information they had been provided this situation would have been able to be remedied at some time before the negative credit reporting. The decrease in XXXX score related to this situation was XXXX points. I have done my due diligence to use the programs that were created to assist those needing help paying student loan debt. Had Nelnet acted more appropriately they would have been able to avoid this entire situation.
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| 05/05/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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on XXXX XXXX 2017 I first spoke with customer service person once again I was not read any mini XXXX . He was extremely rude and argumentative. in the background I hear d two other women speaking about another account when I finally asked for a supervisor. He kept saying that I filled out the paperwork wrong when I try to explain that they 've been corrected he wanted to continue to argue with me. When I asked a supervisor they gave me a team lead. I wanted to speak with supervisor I was on hold for abou t five min utes never received a supervisor said I would speak with somebody higher up than the supervisor still was not given that courtesy to speak with supervisor. Did agreed to speak with the team lead. I was asking about the discretionary income clause that President Obama set up for Student Loan 's and was totally ignored they were still basing things on gross income and poverty level which had nothing to do with what I was applying and for was not helpful with me at all that perhaps maybe I was even filling out the wrong repayment option and finally offered me the forbearance for a year. I felt I had no choice but to apply for forbearance I wanted to pay on my student loan and continue making payments When I read their response my first complaint nobody told me anything about my application being approved or was given y amount of {$150.00} and matter fact i was told it would be more than I was currently set up with because of some overtime. I could not afford present payment. There is so much inconsistency as to what they 're doing that I feel that my loans and not being handled incorrectly. They are not helping. I am strongly considering hiring an attorney for these actions that have been taken b y Nelnet. I happ en to have a medical condition that I could easily try to apply for disability and perhaps even receive full disability I choose to work, I choose to pay my student loan back but these people were n't interested in that at all What they have chosen is to charge me more interest on this loan while during this forbearance. Because they would not even go over different options with me on repayment and discuss discretionary income which is very different than gross income which t hey did not seem to understand. I have contacted now nelnet in the last six week s twice and I 've been treated very rudely, not helpful, not company doing there job. At this point I would prefer to only speak with the supervisor and when I mean supervisor I do not mean a team lead an account manager or customer service person. I am looking into hiring an attorney to file lawsuit against nelnet.
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| 11/15/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Filed a complaint there are several issues regarding the following which has occurred on several occasions in addition too different colleges may not all be XXXX XXXX college and not reporting correct changes in forbarences and deferments to third party for collections in addition too allocating the total and permanent XXXX applications with sufficient documentations. Complaint to XXXX XXXX XXXX nelnet and all other loans third party collectors account holders for any and all loans for as XXXX XXXX XXXX xx xx XXXX for previous accounts defaulted and or sold or submitted through any of its subsidiaries and entities as a third-party debt collection for federal loans be properly investigated current and past accounts loans requests by student and all documentation sent and received on behalf of XXXX XXXX XXXX Proper requests have recently and past been made for forbarences and deferments to include XXXX discharge and reporting and filing of my accounts status prior to defaults were in deferment or forebarbnce but you and your subsidiaries and related entities prior to receiving accounts and after were not properly investigated nor acknowledges the processes and stays changes in accordance with all XXXX rules policies governing the loans and not properly handled according to rules policy and laws governing students with XXXX I gave submitted review for XXXX discharge and several total and permanent discharge for XXXX yet you and your related subsidiaries related to my previous account holders and current gave violated not only. My civil rights as a XXXX person but have submitted to board of education improper and incomplete paperwork regarding my XXXX and rights verifying social security XXXX income with 4 dependants exceeding the payment amounts being drafted through united states treasury received by us board of education submitted by XXXX. I want all monies refunded and every incident paperwork filing and complete account information to include XXXX and requests for discharge and paperwork submitted to civil rights office and respectfully revised and complaint filed formerly with you and all related entities prior and current involving any and all collected paid and unpaid student loans. request for reimbursement for received funds from treasury to XXXX XXXX XXXX XXXX XXXX XXXX tx XXXX XXXX XXXXXXXXXXXX. this request is to cease and distst all collections withholdings of all accounts while in review for XXXX discharge and acknowledge current and past deferments and forbarences. Investigation by attorney general and civil rights division.
Email ( if you would like a response ) : XXXXXXXXXXXX
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| 02/29/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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In XXXX 2016 I applied for income based repayment specifically Pay As You Earn on loans entering repayment through my provider Nelnet. After 20 days I called and asked about the status they stated that I did n't submit XXXX forms of proof of income which is not stated on the application for income based repayment. She told me that she would put the loans into forbearance for me so that nothing would be due until XX/XX/XXXX giving them enough time to process the application. In XXXX 2016 I receive a statement for several thousand dollars. I called Nelnet once again and was told that half of my loans do not qualify for XXXX and would be placed on a different income based repayment plan. Again she said she would put an administrative forbearance on my account so that nothing would be due until XX/XX/XXXX giving them time to process a second application that I was told to submit. She stated that my first bill would be due in XX/XX/XXXX for {$200.00}. Last Friday XX/XX/XXXX I received a call from Nelnet 's collection department telling me that I was a month past due on a nearly {$5000.00} bill. I explained everything I had been told in the past and pulled up a recent statement I had gotten that said payment was n't due until XX/XX/XXXX. She placed me on hold for 10 minutes and then returned saying that the reason I had a bill was because I had n't renewed my income based repayment plan. I explained that it had n't even been a year since I graduated and my grace period ended in XX/XX/XXXX. She was confused and put me on hold a second time for 10 minutes to speak to a supervisor. When she returned she told me that there were several notes on my account and she needed them to be processed and she had passed on my account to her supervisor. I confirmed with her that I was on forbearance until XX/XX/XXXX and that I would n't be paying {$5000.00} monthly. She confirmed that was the case. Prior to speaking with this particular agent I did some research myself to see why some of my loans were not eligible for PAYE as well as finding out if I could switch providers considering my troubles with Nelnet. In that research I discovered that if I consolidated my loans they would all be eligible for PAYE and I could switch to a different servicer. I 'm at a loss for why Nelnet had not previously discussed this option with me as they are tasked by the Department of Education with providing basic services such as loan counseling. I 'm also at a loss to describe the anger that I have since my loans have continued to accumulate interest due to Nelnet 's lack of communication and untimely processing of applications.
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| 07/04/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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AS OF XX/XX/XXXX I HAVE NOTICED FRAUDULENT ACCOUNT REPORTING TO MY CONSUMERS REPORT AND CREDIT PROFILE THE COMPANY AND CREDOT BUREAS HABE NOT REMOVED FRAUD ACCOUNT ITS BEEN MORE THAM 30 day they are in violation of the " FAIR CARES ACT '' DEPT OF EDUCATION/NELN Balance details 11 % paid off Balance {$4600.00} Balance updated XXXX XXXX, XXXX Original balance {$5200.00} Account info Account number XXXX Open/closed Open Date opened XX/XX/XXXX Account type Education Payment summary XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX - XXXX - XXXX - XXXX - XXXX - XXXX - XXXX - XXXX - XXXX - XXXX - XXXX - XXXX - PAYMENT HISTORY LEGEND Status Open/Never late.
Status updated XXXX XXXX Original balance {$5200.00} Monthly payment {$0.00} Last payment date XXXX XXXX, XXXX Additional info Responsibility Individual Terms 180 Months Company sold - Original creditor - Comments Account information disputed by consumer ( Meets requirement of the Fair Credit Reporting Act ) Your statement **CONSUMER STATEMENT** Y ITEM DISPUTED BY CONSUMER Contact info Address XXXX XXXX XXXX XXXX XXXX, XXXX XXXX THE DATE OPENED/DATE CLOSED/ LAST PAYMENT DATE IS INACCURATE ON THE CREDIT BUREAS.ALSO THE ACCOUNT NUMBER IS INCOMPLETE THIS IS GROUNDS FOR REMOVAL.DUE THAT FACT IS CLAIMED AS FRAUD FROM A FEDERALLY PROTECTED CONSUMER IT MUST BE REMOVED FROM CONSUMERS REPORT ACCORDING TO " FAIR CARES ACT '' ANYTHING A CONSUMER REPORTS AS FRAUD MUST BE REMOVED FROM THE CONSUMERS CONSUMERS REPORT WITH IN 4 BUSINESS DAYS OF FRAUD RECEIPT RESPONSE DISPUTE 15 U.S. C ode 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that results from an alleged identity theft Shall be removed from the consumers report not later than 4 business days after the date of receipt.
It has been 30 days and you are in VIOLATION of this law because I am a victim of identit theft!! Please delete these items as soon as possible!
These accounts should not be furnished on my consumer report as they are in VIOLATION!
Under, 15 U.S Code 1681b - Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer und the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consume I am demanding the deletion of the accounts listed IMMEDIATELY.
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| 09/27/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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I am writing to dispute Inaccurate Credit Reporting for FIRSTMARK Account # XXXX I called this company, and they were not able to find an account for me. I informed all 3 credit reporting companies, and they still reported the incorrect information.
So, I am now seeking your help to request an investigation into the reporting of account # XXXX on my credit reports, I have attached copies of my credit reports from XXXX XXXX XXXX XXXX and XXXX for your reference, which demonstrate inconsistencies in the reporting of this account as well. This account is not mine and should be deleted from my credit file. I did not sign any contracts with FIRSTMARK and I do not owe them any money.
In addition they are reporting discrepancies with is an FCRA violation which include the following : Account Type : The account is reported as an " Installment '' type account. However, it is reported as an " Educational '' account on XXXX and XXXX. This is incorrect and misrepresents the nature of the account.
Account Status : The account status is reported as " Derogatory '' on XXXX and XXXX 's reports, while XXXX reports it as " Paid. '' Date Opened : The date the account was opened is reported as XX/XX/XXXX, on XXXX 's report and XX/XX/XXXX, on XXXX 's and XXXX 's reports.
No. of Months ( Terms ) : XXXX and XXXX report 360 months ( 30 years ) for the terms, which is accurate. XXXX, however, reports " XXXX, '' Last Reported : There are variations in the last reported dates, with XXXX reporting XX/XX/XXXX, XXXX reporting XX/XX/XXXX, and XXXX reporting XX/XX/XXXX.
Date Last Active : The date last active is reported as XX/XX/XXXX, on XXXX 's report, XX/XX/XXXX, on XXXX 's report, and XX/XX/XXXX, on XXXX 's report.
Date of Last Payment : XXXX reports the date of the last payment as XX/XX/XXXX, while XXXX and XXXX do not provide this information.
I am formally disputing these discrepancies and requesting a thorough investigation into the accuracy of the reporting for account # XXXX.
Please conduct a comprehensive investigation into these discrepancies and provide me with the results of the investigation. This account needs to be deleted from my credit file. Please request documentation and show me proof ( a signed contract with my signature. ) I understand that, according to the Fair Credit Reporting Act ( FCRA ), they have 30 days to investigate and respond to this dispute.
I look forward to a prompt resolution of this matter and the correction of my credit reports.
Please send me written confirmation of the actions taken as a result of this dispute. Thank you for your attention to this matter.
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| 03/20/2019 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
Servicemember |
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had decided to refinance my loans with XXXX in XXXX and began the process with contacting Firstmark and XXXX for payoff amounts.
Firstmark on XX/XX/XXXX emailed me asking if I would like to use forbearance prior to the loans being paid off by XXXX. I immediately made contact and requested to use the forbearance for the months of XX/XX/XXXX and XX/XX/XXXX payments which would place my account up to date while XXXX completed the refinance.
I was informed that I would receive an email with instructions for completing the forbearance request but that it was noted I was already pre-authorized. I waited 5 business days as they said it may take a few days before receiving the email before I contacted Firstmark again. They apologized and stated that they would send it out and make note on the account that I did not receive it and would submit it once received and completed.
I received notification that I was reported 60 days past due to the Credit Bureau for non-payment and still had not received the documentation. In calling Firstmark to follow up and question the negative reporting I was informed that my loan was paid off by XXXX and they can not change their reporting.
I have consistently made monthly payments without issue and during the time of the refinance stayed in constant communication with Firstmark and agreed to utilize the offered forbearance to avoid further past due days or to be delinquent. Now Firstmark is stating the loan is paid off and the reporting was completed ; I now have a negative report documented with no assistance or reversal by Firstmark when I have been told and offered 2 months of forbearance. I have documented and attached email correspondences and days and times of contact with First Mark. If I had known the forbearance was not an option I would of resume payments to avoid delinquent reporting. My contact with Firstmark representatives were always positive and helpful as they stated they would be sending the requested documentation along in which I still have not received but have received other correspondence from them by email and mail. When I called to question their processes I was told there was nothing they could do it was reported and you have to take that up with the credit bureau. The representative was short with me and dismissive of my questions and frustrations with not received the necessary documentation to finalize the forbearance.
This negative reporting is unfair and honestly I feel lied to. XXXX has since paid off my loan and the dates will accurately match up to the dates of Firstmarks initial email and all following phone calls.
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| 12/09/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Hello, the year is XXXX and I was a student in XXXX XXXX university and from the beginning I felt that this was not the place I wanted to be. I was XXXX years old and just got out of high school with no knowledge on how the real world worked but because of reasons with family matter I was convinced to go here. When I went to XXXX XXXX university I was told that they had XXXX XXXX classes that would teach me all that I needed to succeed and I believed them but I was very wrong. I asked them if other Students come here trying to do the same and when I was there none of them did. 3 days later after classes had started around XXXX, I asked one of my professors that teached XXXX transitioning to XXXX XXXX ( which I believe is a professor to go when you need help to transition ) about my major and I remember to this day what she said and I quote " Do we even teach that here? '' from there on I had to get out. Another was the teachings, an example was XXXX XXXX and as a XXXX XXXX I was excited at first but when I was in class all they were teaching was how to use XXXX XXXX. I would Like to include that XXXX XXXX is not learning to use XXXX XXXX and that includes XXXX XXXX, XXXX XXXX XXXX software and the very next week I went to the office and told a the woman there that I wanted to drop out because I felt that this college is not for me and what I want to study for. So I told her what that professor said because it made me feel more lost than I already was and because I was so XXXX and XXXX XXXX I even cried in her office where there were people around but all she could say was something like don't drop out because what would all of your friends think when they see you are the only one not graduated. Even after telling her that this was not the college I wanted to be in she still insisted I stayed. I ended up wanting to drop out before it was too late but when I did there was nothing I could do since the time period had already past. My experience in this college can be described as a misfortune since they did not teach what I was looking for even though they told me they did and my hope was to at least learn similar things so that I could transfer my credits but that was not the case. At the time this college was more focused on other studies but not game design. I am in another university and from the very beginning they kept their promise and what they teach are so much more and as you can see it is not my incapability to not learn but what was being taught in that XXXX XXXX was not remotely close or what they taught was not in the major that was told to me from the beginning.
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| 11/10/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have a student loan, which was recently purchased and is being serviced by NelNet. On XX/XX/2023 I made three additional payments to three subgroups of my loan, separate and independent from my required monthly payment, which was made on time on the date of XX/XX/2023, which included mandatory allocations towards interest as well some to principal. The additional amounts were paid to subgroup AB, a total of {$19000.00}, subgroup AF, a total of {$24000.00}, and subgroup AG, a total of {$13000.00}. When reviewing my statement a few days later I noted that the majority of those additional payments were allocated to interest, and I contacted NelNet on XX/XX/2023 to enquire about allocating those payments instead strictly to the principal amount of the subgroups of those loans. When calling, I was kept on hold for over 60 minutes, and when speaking to their representative I was informed by their representative that all payments must pay off interest first, and that I would not be allowed to allocate those additional payments to the principal of the loans in those subgroups. When asked for clarification as to why the additional payments may not be made strictly to principal I was abruptly placed on hold without warning nor further instruction/discussion. I wish to file multiple complaints, first for NelNets unwillingness to allocate additional funds at my discretion, which, per my conversation with the CFPB representative, I have a right to so do. I also wish to file a complaint for their unacceptable customer service, in not only having wait times of greater than one hour, but for their lack of service and direction when speaking to their representatives. I finally wish to file a complaint regarding their dishonest practices, as it appears I do, in fact, have the right to allocate those funds to principal at my discretion. I would also remark that NelNet 's online web payment portal does not allow the borrower to direct where additional payments are to be paid to ( e.g. directed to principal vs interest ), which should be remedied. Their payment portal is also misleading, in that it lists under current balance only the principal left, not the entirety of the loan ( principal plus interest ). I have uploaded a screenshot of their payment portal, which provides example both of no option for direction of additional fund payments, but also to display the discrepancy between what they consider " current balance, '' vs what is the actual total balance of the loan ( as exemplified in the second screenshot, which includes the entirety of the subgroup loan via their online statement ).
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| 11/06/2023 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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My XXXX student loan was originated in XXXX. I graduated from college in XXXX and began repayments on the loan which at the time had a balance of approximately {$43000.00}. When President Obama began the income sensitive repayment plan in XXXX I switched to an income sensitive repayment plan to lower my payment to an amount that I could afford. This lowered my payment to around {$310.00} per month. I paid under that plan until approximately XXXX when I was informed by Nelnet ( my student loan company at the time ) that with a {$53000.00} annual income, my monthly payment was being raised to around {$700.00}. I could not afford that and was told by Nelnet that there were no options for a lower payment and that the only thing I could do was to put my student loan into deferment for up to 60 months. My loan remained in deferment until XXXX when it was switched to an in school deferment when I went back to school for an advanced degree. After I graduated in XXXX, I received notice that my loan was going to go back into repayment, now at a balance of approximately {$55000.00}. However at that time the XXXX student loan pause had went into effect and I did not have to make any payments. In XX/XX/XXXX, when the loan pause was set to expire, I contacted Nelnet and asked what could I do to lower the payment to an amount that I could afford. I was told at that time that with an annual income of {$74000.00}, I was not eligible for any type of income sensitive payment plans, I was not eligible for public service loan forgiveness credit for the 3 years that I had worked at a non-profit housing agency and I would be receiving no credit for the 10 years that I had paid the loan prior to the income sensitive repayment plan, nor would I get credit for the time that I paid the loan under that plan until I could no longer afford the payment. I was told by Nelnet that my almost 30 year loan would be starting over from Day XXXX for another 30 years, which would mean that a loan that was originated when I was XXXX XXXX XXXX would not be paid off until I am in my XXXX. Nelnet advised that my only option would be to refinance the loan at a lower interest rate which would privatize my loan and I would lose all federal student loan protection. At that time the student loan income pause was set to expire and I was out of options. I refinanced the loan at a lower rate based on the advice that I was given by Nelnet which gave me a payment that I could afford, however it was not until after this that the federal government created more options for debt relief which now I was no longer eligible for.
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| 04/11/2023 |
Yes |
- Debt collection
- Private student loan debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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To Whom It May Concern : I received a letter in the mail from you recently specifying that I owe your company or who ever your company represents for an alleged debt.
The date of the letters is XXXX, the account number on the document is XXXX and the alleged amount owed is XXXX.
I am as a result of this requesting that you confirm the fact that I owe this debt as required by any applicable state and federal laws. If you need to please contact the creditor to obtain verification of this alleged debt.
Also, under the provisions of state and federal Fair Debt Collection Practices Act ( FDCPA ), Fair Credit Reporting Act ( FCRA ), and related consumer statutes, I am at this moment instructing you to cease collection of the debt while efforts are made to obtain verification. Until you resolve this error with the creditor, you should neither contact me nor anyone else except the creditor about this collection.
Furthermore, any reporting of this matter to credit reporting agencies is premature. Until you have investigated my dispute, you should not relay negative information to a credit reporting agency. If negative information has already been reported, you must notify the agency to remove said report until the investigative process is over so that my credit report remains accurate, or at the very least, my credit report should be updated to reflect my dispute.
Your next contact with me should be to either notice that the creditor has failed to verify the debt and that the matter has been closed or that you believe that this debt is valid and are providing proof of my responsibility. If the former, please confirm that I am not being held responsible for the debt in writing and also that if the account has already been noted on my credit report, that you will contact the bureau ( s ) in question to have the account removed. If the latter, I expect that you will provide me with an explanation as to why you have decided not to remove this account from collections and a copy of all documents relevant to the debt such as the application, bills, records of communications and payments, and any other data that indicates my responsibility.
I am instructing you not to contact any third parties such as my employer, neighbors, friends or family members. Also, you may not contact me by phone at work or my home about this collection activity. All future correspondence should be sent to me in writing.
Please acknowledge that you have received this notice within 14 days.
Sincerely, XXXX XXXX XXXX Please send your written response to my address of XXXX XXXX XXXX XXXX, XXXX, FL XXXX
|
| 11/14/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I recently had my student loan transferred to Nelnet in the wake of student loan payments resuming post-XXXX and the discontinuation of Great Lakes servicing student loans. To be frank, Nelnet has acted with, in my opinion, gross incompetence, unprofessionalism, and malfeasance.
About a month ago, in XXXX, my loan repayments were not scheduled to resume until XXXX, XXXX according to Nelnet. I am a graduate student whose loans should be in deferment. While the XXXX, XXXX date seemed arbitrary, as I am not likely to graduate until XXXX, it was far enough out that I resolved to take care of the problem during winter break, when I had more free time to deal with it.
However, about XXXX weeks ago, at the start of XXXX, my loans suddenly resumed and interest began accruing. {$130.00}, to be exact. My deferment status had been submitted to Nelnet via XXXX XXXX XXXX through my institution, a fact Nelnet has dutifully ignored. Moreover, my previous loan servicer, Great Lakes, was aware of my deferment status, and for a time Nelnet must have been to, as the change in deferment occurred only two weeks ago, as previously mentioned.
This initially did not seem like a big deal, as I assumed I could just file the deferment request directly to Nelnet and then contact customer service to remove the accrued interest. Logistical errors are inevitable, and so long as I can contact customer service to resolve the issue it is ultimately not that big of a deal. The issue is that Nelnet customer service is virtually impossible to contact, and has been for the past two weeks. I have had emails ignored, and phone hold times of upwards of four hours with no response. Furthermore, I can not even send my deferment request directly to Nelnet, as my University has a policy of verifying al enrollment exclusively through XXXX XXXX XXXX.
I am a graduate student with very little time and money, and this situation has put me in duress with regards to both. I can not afford to lose days worth of work to deal with my loan providers incompetence. I understand that loan payments resuming has increased the volume of calls and emails Nelnet has received, but they have had months and months to prepare for this eventuality. They have failed to take the well-being of their clients into consideration ; knowingly causing them financial strain to which, as of writing, I have still found no remedy. It is clear that nelnet, despite being a multi-billion dollar company, has neglected to hire an adequate work force for an influx of customer support requests that they have been aware would come for months.
|
| 01/10/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
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I lost my job in XX/XX/XXXX. For part of this time I was drawing unemployment, for part of the time I was doing some self employment work. I discussed this with the lender and asked about payment based repayment. I was told that since I was unemployed I was not eligible and that I needed another forbearance. During the summer of XX/XX/XXXX, I became very depressed due to my inability to find a job and worsening complications for XXXX and pain issues. When my forbearance was over, I was told that I no longer had a forbearance to use. This was approximately XX/XX/XXXX. My medical conditions had continued to worsen and I had XXXX on my XXXX. I went into treatment in XX/XX/XXXX for 28 days. While I was in treatment, I started getting late notices and the loan went into default. I continued to speak with the servicer about my options. I could have qualified for a income based repayment plan but again was told I was unable to go on that plan because I was not working ( I was still doing some part time self employment ) I was not eligible for income based repayment schedule. In the fall of XXXX I had continued failing health and applied for Social Security XXXX. My loan continued in default and I was told that I did not qualify for a XXXX discharge because my XXXX was not approved by SS. At some point this in XX/XX/XXXX or XX/XX/XXXX I was told I complete a special program and get my loans out of default by making 9 {$200.00} payments and that my credit history would be erased. I was advised that after that I could go into an income driven repayment.
I struggled to make those payments and completed the program. I was eventually awarded XXXX with an onset date of XX/XX/XXXX. My income driven repayment has been {$0.00} until I qualified for a XXXX discharge.
This misinformation has cost me in several ways. My credit has reflected multiple months of XXXX months of late payments. This has made it virtually impossible to get a loan, causes me to pay higher auto and homeowners insurance, made my credit score drop into the low XXXX and, if offered credit, it has been at ridiculously high rates. It has caused my balance to balloon. Had I been told I could apply for income driven repayment I would be 8 years ahead on total discharge. If I had been told about a medical discharge based on doctors affidavits, my XXXX onset of XX/XX/XXXX would have XXXX the loan almost 4 years ago. Finally, the misinformation forced me to pay {$1800.00} unnecessarily to get my loan out of default.
I have filed requests through the credit bureaus 4, or more, times and they have thus far refused.
|
| 04/13/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
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In XX/XX/XXXXmy loans were serviced via Nelnet. I was wrongfully terminated from my employment and asked for unemployment deferment / forbearance. I was told it was granted. I was told it was for up to 3 years since I was also undergoing medical care at the Veteran 's Hospital. In the meantime I filed suit against the XXXX for wrongful termination and XXXX discrimination. My suit was resolved in my favor the Summer of XX/XX/XXXX. I am now a XXXX ( XXXX employee ) for the XXXX XXXX XXXX XXXX XXXX. Upon renewal of my clearance it came to light that my student loans through Nelnet had been sent to XXXX XXXX XXXX a collection firm for the Department of Education and placed in default status. I contacted Nelnet and was referred to XXXX XXXX to resolve the issue even after it was determined that whoever placed my loans in forbearance only did it for a month which was puzzling. I have sent XXXX XXXX a copy of myXX/XX/XXXX XXXX form showing my gross income before expenses as well a bank documents detailing both company expenses and personal expenses to satisfy the proof of income requirements to arrive at a standard payment plan amount. We agreed on {$350.00} per month and the first payment was debited on theXX/XX/XXXX. XXXX XXXX is now attempting to increase my regular payment using the gross amount on the XXXX without using any of the bank documentation proving my expenses and refuses to accept bank statements instead of cancelled checks. They also have had me upload Health Insurance documents which include the personal data of my family members which is subject to both HIPPA and Privacy laws. At this time I acknowledge I owe the debt but XXXX XXXX is violating privacy laws and refusing to act in good faith. Today, I received a letter stating that they were still using my gross income instead of my adjusted gross income which arrived in a handwritten envelope without a complete return address stating that it was from XXXX XXXX XXXX. This is a violation of the Debt Collection laws as anyone or entity attempting to collect a debt must truthfully identify themselves to the party which owes the debt. An incomplete address, without the name of the entity, does not satisfy this requirement. I need Nelnet to correct the error on the length of forbearance and have the Department of Education recall my loan back from XXXX XXXX XXXX and return it to Nelnet for proper servicing. At this time Nelnet stated they do not know how to go about it although this is the direction I was given verbally by the Department of Education. At this time all parties are dealing in bad faith.
|
| 10/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I was notified in XXXX that ALL of my loans would be discharged through the Borrower 's Defense program ( see attachment ). I am a graduate of XXXX. I decided to check on the progress of this discharge and noticed that my loans had doubled in cost on NelNet 's site. They appeared normal ( my pre-discharge amount ) on the XXXX site. That was about XXXX weeks ago. I called the XXXX people to ask if my loans were still going to be discharged and was told " yes '' by the representative. She did advise that it would take time ( up until XX/XX/XXXX ) for the loan discharge to fully be processed. I hung up satisfied with that information. Well, I logged onto XXXX yesterday to once again check for progress and now it is saying that I have 14 defaulted loans and 2 consolidated loans! Shocked and upset, I called XXXX who informed me that Nelnet had not sent them updated information on my loans. I only have 2 consolidated loans so it looks like Nelnet unbundled them from my previously consolidated loans. My loans have been consolidated for YEARS. So, now I have two consolidated loans ( totaling {$83000.00} ) and XXXX individual loans ( unbundled ) loans that have somehow been in default since XXXX. This is untrue because my loans have been in COVID forbearance since XXXX up until XXXX. The XXXX XXXX told me to call the XXXX XXXX XXXX XXXX and I did only to be told once again that Nelnet either made a mistake on my account or has not updated my information but they could see that my loan is in FORBEARANCE and processing a discharge. When I spoke to the Nelnet XXXX she also confirmed that my loans were in FOREBEARANCE and that I did not OWE anything. It's the same thing the XXXX XXXX hotline people told me. Yet, if you go onto the XXXX website it says I have XXXX defaulted loans and that my total is {$140000.00} ( from the two consolidated loans and the unbundled individual loans that make up the consolidated loans! So they are basically saying I owe DOUBLE what I had. They are trying to double-charge me for the loans. I have never missed a payment and I definitely do not OWE {$140.00}, XXXX on my TWO loans. Something seems shady here. I have spent my whole workday on the phone trying to get this all straightened out only to be given the runaround and for XXXX and Nelnet to play the blame game. I just want both XXXX and Nelnet to display the same statuses. I get that I do not owe anything until XXXX ( Admin Forbearance ) while they process my discharge but the unbundling of my loans, the double charges, and the default loan status do not sit well with me. I want it fixed!
|
| 08/19/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/XXXX I physically mailed a check for {$5000.00} to my Private Student Loan Provider Firstmark Services. I have done this before and have had no issues. On XX/XX/XXXX, I checked my bank account and see that I have {$10000.00} less in my bank account instead of just {$5000.00} less. I look into it and come to find out that Firstmark cashed my check twice somehow. This can be seen on their payment history as well as on my bank account. On their payment history, the check is cashed twice on XX/XX/XXXX. On my bank account, the check is cashed on XX/XX/XXXX and XX/XX/XXXX. I first call Firstmark Services on XX/XX/XXXX to alert them to the issue. They tell me to send them proof on my bank account that I was double charged, so I do. They immediately fix the issue on their end, so the screenshot of the double charge on my payment history says it is reversed. On XX/XX/XXXX I received an email reply from them basically saying they received my email and they reviewed my account. That being said, as of XX/XX/XXXX I still have yet to be refunded the {$5000.00} that they double charged me for. I have called Firstmark Services a total of 5 times ( a total of XXXX minutes ) since I noticed the mistake : XX/XX/XXXX, XX/XX/XXXX, XXXX, XX/XX/XXXX, and XX/XX/XXXX. Every time I call, I am told that it should be fixed in the next few days. Therefore, that is why I have now called them a total of 5 times. They can not seem to explain to me what the hold-up is and when I shall be issued my refund. They can not even tell me the check number that has been issued because they have yet to write a check to refund me. It has now been a month since I've been double charged without a viable explanation of what is going on. I have also been told multiple times that someone will call me back with more information, but that has yet to happen. On XX/XX/XXXX, I reached out to my bank XXXX XXXX XXXX and they said they would also contact Firstmark Services. I have yet to hear what has come from XXXX XXXX XXXX reaching out to Firstmark Services.
Regarding attachments below : I have attached the email I sent Firstmark Services and their response. I attached the original screenshot I sent Firstmark Services of the same check being charged twice. I have attached a screenshot of my payment history at Firstmark Services showing the double charge and the charge on their end being reversed. I have attached my bank account statements for XXXX and XX/XX/XXXX to show the double charge and lack of a refund. I have also attached a picture of my check receipt and my call history to Firstmark Services.
|
| 07/06/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
|
|
Nelnet and department of education has been reporting as my student loan provider. When I received the LOANS in XXXX and XXXX as Nelnet claimed, I was never given any disclosures. For all these years, I never knew about the Gramm-Leach-Bliley Act ( GLB Act or GLBA ). Its just recently I stumbled upon information about consumer rights and laws written by Congress. I began studying about consumer law and studied 15 USC 6802 OBLIGATIONS WITH RESPECT TO DISCLOSURES OF PERSONAL INFORMATION. as per 15 USC 6802 ( a ) ( b ) ( 1 ) ( a ) ( b ) ( c ) ( b ) Opt out ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option. As long as I had my loan with them they neverdisclosed this. Presently I am challenging this, they are telling me I knew about it because I signed the Promissory note. My reply was that they were not clear and conspicuous and no one ever pointed that out to me. Why would I want my non public personal information shared? No one disclosed any of this. After reading the FTC and the GLBA, I found out that even if I signed the promissory note as they allegedly claimed, by LAW every year they were supposed to let me know about the privacy notice and disclosures as long as I am a customer and sending me an opt-out election from. I never got that choice. I requested a form XX/XX/XXXX. I signed and returned .They violated my privacy, they chose profits over people by withholding.
In addition, according to 15 usc 1681 ( a ) ( 4 ) ( 4 ) There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy.
as per 15 usc 1692 ( a ) ( a ) Abusive practices There is abundant evidence of the use of abusive, deceptive, and unfair debt collection practices by many debt collectors. Abusive debt collection practices contribute to the number of personal bankruptcies, to marital instability, to the loss of jobs, and to invasions of individual privacy.
|
| 01/30/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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|
In XX/XX/XXXX, I was told by my loan holders that I could apply for loan forgiveness if I consolidated my loans. I asked who I need to consolidate them with in order to get the loan forgiveness and was told there are several loan companies and the one they recommended was XXXX.
Once I consolidated to XXXX, I asked how to get student loan forgiveness and was told my only option was that my loan would be forgiven after 25 years in repayment but I could apply for income-based repayment ( IBR ).
I applied and was approved for IBR and was fine with 25 years because the amount that I needed to repay was something I could NEVER afford.
I was in school for XXXX XXXX XXXX but in my last year of school was given a XXXX and not allowed to return to school. My appeal was denied. I then had the loan of a XXXX with the income of a XXXX.
Because so many things bad happened, I came to realize 25 years was better than never having the loans off my back.
THEN, I heard about public service loan forgiveness so I had my employer send in a verification of employment and was told I did not qualify because my loans needed consolidated. I told them that I had my loans consolidated but then was told the loans needed to be with DirectLoans.
I IMMEDIATELY sent in my application to consolidate with Direct Loans and am now on the right track.
BUT, my complaint is the numerous times that I was misdirected by the loan companies. In particular, I had a time period from XX/XX/XXXX-XX/XX/XXXX where XXXX told me I was in the loan forgiveness program and in fact, I was not!
It was not until I read an article that OTHERS were also DUPED that I realized this is happening to more people than just me.
It must be understood that I went through a traumatic experience when I was kicked out of XXXX XXXX. I was preyed upon by these loan companies because my loans were HUGE AMOUNTS!!
I now owe over {$340000.00} in loans that are held by XX/XX/XXXX ( {$320000.00} ) and XX/XX/XXXX ( {$16000.00} private loans ).
I have written several politicians with no response. I've even written the President of the United States of America.
I need help and will give you all information you need! I will attache the documents I have readily available.
I trust you are the one that can direct me to a solution!
* ( Please note : I attempted to acquire previous loan information from XXXX, XXXX XXXX, XXXX, NelNet, XXXX XXXX XXXX, and all other lenders that my loans were transfered between, but was told there were no records under my social security number. ) Thank you for your time!
Kindly, XXXX XXXX
|
| 01/31/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
My private student loan had originally been serviced through XXXX since beginning repayment in XXXX. When I tried making my XXXX XXXX payment it showed I owed {$0.00}. I contacted XXXX and they stated my loan was transferred to a new lender and that I would be receiving letters in the mail with details. The only letter I received was on XXXX/XXXX/XXXX from FirstMark Services ( my new servicer ) stating that I was behind on payments from missing the XXXX XXXX payment. I emailed FirstMark Services on XXXX/XXXX/XXXX to get more information regarding the situation. I did n't even know who my new servicer was to make a payment. XXXX replied on XXXX/XXXX/XXXX apologizing and that they would look into a forbearance option to catch me up on payments and get back to me. They finally called me on XXXX/XXXX/XXXX. In between those dates, my co-signer and I continued to receive harassing phone calls. As I spoke to the gentleman he informed me that they were ready to begin applying for a forbearance but I would have to verbally apply first. I thought this whole time they were already processing the forbearance due to their mistake. I completed the verbal application and the man informed me that there is a good chance that I would be approved. However, I had to first fill out the application and send it into FirstMark. I tried re-explaining my entire situation because I do n't think they fully understood. But all FirstMark kept stating was that it did n't matter if I never received information I was still responsible to repay my loan because I signed the Promissory Note. I completely understand this but I did n't know who to send my payment to. The representative stated next that it would take some time for them to gather the forms and mail them to me. And if they did n't process it by the XXXX of XXXX that it would be reported on my credit. I asked if there was any options to expedite me receiving the application to avoid this, maybe if I could get the form myself online or if he could email me the forms. He stated that he would email the forms to me and I would be able to receive it within 2 days using this option. This helped ease my mind a bit. Unfortunately, as I am writing this today it is XXXX XXXX and I have not received any emails or letters with the forms I need. This means this entire error they have made will now penalize my credit. FirstMark Services just seems to be playing games and not willing to assist in anyway. I made payments for 8 straight years with XXXX never missing XXXX from XXXX to XXXX XXXX. Now, under FirstMark things have fallen apart.
|
| 04/11/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I received a letter in the mail from you recently specifying that I owe your company or who ever your company represents for an alleged debt.
The date of the letters is XXXX, the account number on the document is XXXX and the alleged amount owed is XXXX.
I am as a result of this requesting that you confirm the fact that I owe this debt as required by any applicable state and federal laws. If you need to please contact the creditor to obtain verification of this alleged debt.
Also, under the provisions of state and federal Fair Debt Collection Practices Act ( FDCPA ), Fair Credit Reporting Act ( FCRA ), and related consumer statutes, I am at this moment instructing you to cease collection of the debt while efforts are made to obtain verification. Until you resolve this error with the creditor, you should neither contact me nor anyone else except the creditor about this collection.
Furthermore, any reporting of this matter to credit reporting agencies is premature. Until you have investigated my dispute, you should not relay negative information to a credit reporting agency. If negative information has already been reported, you must notify the agency to remove said report until the investigative process is over so that my credit report remains accurate, or at the very least, my credit report should be updated to reflect my dispute.
Your next contact with me should be to either notice that the creditor has failed to verify the debt and that the matter has been closed or that you believe that this debt is valid and are providing proof of my responsibility. If the former, please confirm that I am not being held responsible for the debt in writing and also that if the account has already been noted on my credit report, that you will contact the bureau ( s ) in question to have the account removed. If the latter, I expect that you will provide me with an explanation as to why you have decided not to remove this account from collections and a copy of all documents relevant to the debt such as the application, bills, records of communications and payments, and any other data that indicates my responsibility.
I am instructing you not to contact any third parties such as my employer, neighbors, friends or family members. Also, you may not contact me by phone at work or my home about this collection activity. All future correspondence should be sent to me in writing.
Please acknowledge that you have received this notice within 14 days.
Sincerely, XXXX XXXX XXXX Please send your written response to my address of XXXXXXXX XXXX XXXX XXXX, XXXX, FL XXXX
|
| 10/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
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Web |
|
|
I graduated from XXXX XXXXXXXX XXXX XXXX in the year 2000. I borrowed XXXX XXXX XXXX, obtained by filing a XXXX application, for each of the XXXX years I attended. After graduation I consolidated the XXXX loans through XXXX totaling about {$17000.00} in debt that I was to pay back. In the years since, I have payed when I could afford to, but given that every major life change has been met with a recession, sometimes I just couldnt afford to. Ive probably paid back around {$20000.00} in the last two decades, but after going through XXXX defaults and subsequent rehabilitations, I currently owe more than {$65000.00}. After starting with XXXX XXXX my loan went to XXXX, who kept me in deferment for most of a decade. They recently sent me a check for a nominal amount of money as a pay out for a class action lawsuit brought against them for that practice. After my last rehabilitation my debt was moved to Nelnet. Somewhere in all of that my debt became reclassified as private despite still being listed on Studentaid.gov as an XXXX loan.
Nelnet has insisted I pay and charged me interest throughout Covid, insisting that my debt is private and therefore not covered under Covid relief. When I complained, Nelnet relieved me of a couple of months worth of interest and past due payments, but immediately started sending me bills expecting me to pay despite the relief included in Covid relief. When I insisted that my debt was public, they refused to work with me. I put in a complaint with Studentaid.gov, but all that was done was to check with my debt holder and believe them instead of me. Feeling helpless, I hired a lawyer through XXXX, XXXX, XXXX XXXX law firm who had me fill out a form to reconsolidate my debt as public and have it transferred from XXXX to XXXX. Despite paying a retainer of around {$1000.00}, as best I can ascertain, none of these forms were ever filed with the respective institutions. Each time Ive reached out to the lawyer I hired through that firm, Im told they will check about the forms and get back to me. I then get a bill for contacting them but never hear back.
I will apply for the current loan forgiveness, but as my debt is erroneously listed as private, Im sure to be denied any further relief just as I didnt get any Covid relief. I am reaching out and telling you this story because none of the systems in place to protect me are working. Without more thorough and effectual relief this debt burden will continue to grow, holding me back in life, and any further relief offered by the federal government will continue to be denied to me.
|
| 07/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
My current spousal consolidation loan was established after congress stopped offering spousal consolidation loans : XX/XX/2006. I am providing copies of executed documents for your review. I was able to locate several of my documents as STUDENT AID.GOV did not have any saved which I found to be very interesting. Please review all documents attached. This loan could be considered fraud after it was set up after XX/XX/XXXX1. I did not give permission until XX/XX/2006, when the application was signed. It is not from transmission until I acknowledge by signing the signature line of the Application Master Promissory Note.
Timeline of the loan history : XX/XX/06 XXXX XXXX sent a summary sheet of loans that were eligible for consolidation and a letter about how to read a summary sheet discussing what a consolidation loan is and what replay payment plans are offered for review. They asked us to review to ensure these were the loans we wanted to consolidate. As of XX/XX/06 we had not signed any documents for a consolidation loan.
XX/XX/06 XXXX - FFELP application and promissory note were signed on XX/XX/06. This date was after congress stopped offering spousal consolidation loans.
XXXX XXXX XXXX sent a disclosure of payment amount letter stating the loan is being set up with graduated repayment plan to include loan details with interest rate information.
XXXX XXXX XXXX sent letter for consolidation disbursement made with loan details and summary of Direct Consolidation Loans. The disbursements was consolidated on XX/XX/06 ( THE MASTER APPLICATION AND PROMISSORY NOTE WAS NOT SIGNED UNTIL XX/XX/2006 YET XXXX XXXX DISBURSED THE {$77000.00} ON XX/XX/2006. AGAIN THIS EVIDENCE SHOWS THIS LOAN SHOULD NOT HAVE TAKEN PLACE ) XX/XX/2006 - XXXX XXXX XXXX sent letter stating they received the appropriate loan payment information from my current lender. This means application is in the final stages of processing and is ready to fund with XXXX ... .. keep in mind it states " application '' is in final stages. I SIGNED THE MASTER APPLICATION PROMISSORY NOTE ON XX/XX/2006 GIVING PERMISSION TO MOVE FORWARD WITH DOING A SPOUSAL CONSOLIDATION LOAN. DID NOT GIVE PERMISSION TO DO THIS BEFORE. THIS IS THE LEGAL BINDING CONTRACT THAT SEALS THE DEAL XXXX XXXX sent account statement letter with all loans detail breakdown : original loan amount, interest rate, first payment due date and actual/separation date of * I MADE PAYMENTS TO XXXX XXXX BEFORE THE SPOUSAL CONSOLIDATION LOAN WAS ESTABLISHED.. PAYMENTS MADE WAS IN THE AMOUNT OF {$390.00} IN XXXX AND XX/XX/2006.
|
| 10/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
I have a loan through Nelnet that has not qualified for any of the covid programs.
On XX/XX/XXXX, I received a phone call from Nelnet explaining that the company they purchased my student loan from ( years ago ) had miscalculated my monthly payments. My loans are due in 6 months and they are now dividing my remaining payments up for the remaining amount, which ballooned my payments from {$110.00} to {$1100.00}. My only options are refinance or pay it off. I was told I could also call for forbearance with no issue other than an annual phone call required.
I called Nelnet back on XX/XX/XXXX after digesting this information, and asked them to send this all to me in a letter. I was informed that the previous caller was wrong and this agent would submit a form and I would continue with the lower payments, and letters with this information would be sent.
I never received a letter. I checked my Nelnet account on XX/XX/XXXX, and was shocked to see that they had increased my auto pay amounts without my permission, to {$1100.00}. I called again, and this agent told me I do not qualify for forbearance, and my only options were to pay or refinance. She had no information on refinancing available and sent me to a government website. She said she would request a letter be sent to me by email, and it would arrive by XX/XX/XXXX.
I called again on XX/XX/XXXX as I did not receive anything by email or mail. This agent informed me that a letter was sent on XX/XX/XXXX but takes time for processing and it " should '' arrive by XX/XX/XXXX. She said I don't need to make the large payments on XX/XX/XXXX when it's due, and it would probably be fine since I haven't received anything in writing and they shouldn't report to the credit bureaus.
My first auto-pay that Nelnet increased XXXX my approval was taken from my checking account on XX/XX/XXXX.
I received the emailed letter I had requested on XX/XX/XXXX. This letter took no responsibility for their part in my payments increasing XXXX. I have not yet received the postal mailed letter promised by XX/XX/XXXX.
I am extremely fortunate that this is not going to cost me my house, food, credit, or absolute necessities. It just feels so wrong that a mistake by a huge student loan corporation can lead to such repercussions for me but not them. I have always paid on time at the amount that Nelnet calculated as due, yet I'm stuck with dealing with their mistake. I am concerned that I am not the only one this is happening to, and know others would be in a much worse situation with this kind of demand for payments.
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| 01/11/2022 |
Yes |
- Student loan
- Private student loan
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- Incorrect information on your report
- Account status incorrect
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Web |
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I have never signed an agreement. This is not the original creditor. This is a duplicate account.
Title 16 CFR 433.1 Consumer credit contract. Any instrument which evidences or embodies a debt arising from a Purchase Money Loan transaction or a financed sale as defined in paragraphs ( d ) and ( e ) of this section.
18 U.S. Code 1341 - Frauds and swindles Whoever, having devised or intending to devise any scheme or artifice to defraud, or for obtaining money or property by means of false or fraudulent pretenses, representations, or promises, or to sell, dispose of, loan, exchange, alter, give away, distribute, supply, or furnish or procure for unlawful use any counterfeit or spurious coin, obligation, security, or other article, or anything represented to be or intimated or held out to be such counterfeit or spurious article, for the purpose of executing such scheme or artifice or attempting so to do, places in any post office or authorized depository for mail matter, any matter or thing whatever to be sent or delivered by the Postal Service, or deposits or causes to be deposited any matter or thing whatever to be sent or delivered by any private or commercial interstate carrier, or takes or receives therefrom, any such matter or thing, or knowingly causes to be delivered by mail or such carrier according to the direction thereon, or at the place at which it is directed to be delivered by the person to whom it is addressed, any such matter or thing, shall be fined under this title or imprisoned not more than 20 years, or both. If the violation occurs in relation to, or involving any benefit authorized, transported, transmitted, transferred, disbursed, or paid in connection with, a presidentially declared major disaster or emergency ( as those terms are defined in section 102 of the XXXX XXXX XXXX XXXX XXXX and Emergency Assistance Act ( 42 U.S.C. 5122 ) ), or affects a financial institution, such person shall be fined not more than {>= $1,000,000} or imprisoned not more than 30 years, or both.
( XX/XX/XXXX, XXXX. XXXX, XXXX XXXX. XXXX ; XX/XX/XXXX, XXXX. XXXX, XXXX, XXXX XXXX. XXXX ; Pub. XXXX XXXX, ( XXXX ) ( j ) ( XXXX ), XXXX XXXX, XXXX, XXXX XXXX. XXXX ; Pub. XXXX XXXX, title XXXX, XXXX ( i ), XXXX XXXX, XXXX, XXXX XXXX. XXXX ; Pub. XXXX XXXX, title XXV, XXXX ( h ), XXXX XXXX, XXXX, XXXX XXXX. XXXX ; Pub. XXXX XXXX, title XXV, XXXX, title XXXIII, XXXX ( XXXX ) ( H ), XXXX XXXX, XXXX, XXXX Stat. XXXX, XXXX ; Pub. XXXX XXXX, title XXXX, XXXX ( a ), XX/XX/XXXX, XXXX XXXX. XXXX ; Pub. XXXX XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX. XXXX. )
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| 05/29/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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On XX/XX/XXXX I was alerted by XXXX that my address had changed to a XXXX XXXX located in a different state. Since I have never lived at this address I became extremely concerned. However, I also recognized this address as the same city and state my ex husband lives. In speaking with XXXX, I learned that it was the Federal organization, NelNet, where my student loan is, who reported this address to the credit bureaus. I went on line to my NelNet account, and sure enough, someone had changed my address without my knowledge or my consent. I immediately contacted my ex by text message, and he did confirm that he had been receiving Nelnet mail at his address in my name. I spent several communications with Nelnet to have my address changed back to the correct address. When making my most recent payment, on line, I noticed that my account address had been changed again to a different address which is also connected to my ex husband. Although my ex husband is a co signer to my NelNet loan, I am the primary loan holder and the information is in my SSN. The divorce does not allow my ex husband to be an authorized payer within the Nelnet account. He must submit his payment to me and then I make the monthly payment. In speaking with a NelNet Adviser my concern for the seriousness of this situation was minimized and he even insulted me by referencing my complaint as " bickering '' with my ex husband.
When I asked the NelNet Advisor if someone from NelNet could contact me whenever someone tried to change my address by phone, he said " No. '' In addition to my credit reports, my NelNet 's personal tax info now has my ex husbands address on it.
I spoke with the post master in the state where I live, and he was able to provide me with a print out of my forwarding address requests, which confirmed that I never lived at the address in question or made a forwarding request for it. The post master explained that since I'm receiving all other mail at my correct address, someone from that address must have contacted NelNet by phone and made this address change directly with them. To do that they would need to know my full birth date, or even possibly my SSN to make those changes over the phone. Since NelNet refuses to accept any responsibilities in the role they played in this, and since the credit bureaus won't allow me to dispute an address you never lived at until you resolve it with the creditor, I'm at a loss as to what to do next. Can you please contact me to tell me what I can do to resolve this and to protect myself from this organization?
Thank you.
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| 07/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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This would be my 2nd complaint about Great Lakes. The company responded on XX/XX/2021 through the CFPB in response to my initial complaint dated XX/XX/2021. The company keeps sending me over the same documents nothing bearing my wet ink signature. I have sent in affidavits of truths and affidavits of fact that have yet to be rebutted. I know that an affidavit must be rebutted by another affidavit. If it is not rebutted then the initial affidavit stands as true and factual. I have asked that the Great Lakes stop furnishing my information to the consumer reporting agencies without my consent. They have ignored my request. ( 1 ) Great Lakes has failed to provide me with any written documentation or proof in your initial communication which I received as to who purchased any alleged student loans under any guarantee agreement bearing my name and personal identifying information. ( 2 ) Proof of the entire chain of custody of each promissory note you claim that the entity you are collecting for was required to purchase, including but not limited to, copies of the guarantee agreement for each of the alleged loans contained within your initial communication to me ; ( 3 ) Please send me a full accounting of ALL sums due that have been applied to this alleged loan balance, including alleged default insurance payments, credit default swap payments and any other insurance that was purchased to cover the entirety of the loan should an alleged default occur, including correspondence showing the payout dates of these alleged policies ; ( 4 ) If this loan was securitized, along with other student loans, please provide me with the name of the trust and location of its trustee, including its full contact information and telephone numbers ; ( 5 ) Please provide me with the complete name and address of the original lender and/or creditor and all correspondence you have in your possession related to these alleged loans. ( 6 ) Please provide me with the exact location of my purported loan documents, signed by me, including a direct phone number ; and ( 7 ) Please provide me with copies of all correspondence between your agency and the U. S. Department of Education, including all loan documents, and any documents you have in your possession, bearing my legitimate signature, that proves you have the right to collect this alleged debt, including any agreements signed between you and the alleged creditor you claim to be representing in your initial communication to me. Lastly, please send me your rebutted affidavit if you do not agree with my claims and testimony.
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| 07/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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This would be my 2nd complaint about Great Lakes. The company responded on XX/XX/2021 through the CFPB in response to my initial complaint dated XX/XX/2021. The company keeps sending me over the same documents nothing bearing my wet ink signature. I have sent in affidavits of truths and affidavits of fact that have yet to be rebutted. I know that an affidavit must be rebutted by another affidavit. If it is not rebutted then the initial affidavit stands as true and factual. I have asked that the Great Lakes stop furnishing my information to the consumer reporting agencies without my consent. They have ignored my request. ( 1 ) Great Lakes has failed to provide me with any written documentation or proof in your initial communication which I received as to who purchased any alleged student loans under any guarantee agreement bearing my name and personal identifying information. ( 2 ) Proof of the entire chain of custody of each promissory note you claim that the entity you are collecting for was required to purchase, including but not limited to, copies of the guarantee agreement for each of the alleged loans contained within your initial communication to me ; ( 3 ) Please send me a full accounting of ALL sums due that have been applied to this alleged loan balance, including alleged default insurance payments, credit default swap payments and any other insurance that was purchased to cover the entirety of the loan should an alleged default occur, including correspondence showing the payout dates of these alleged policies ; ( 4 ) If this loan was securitized, along with other student loans, please provide me with the name of the trust and location of its trustee, including its full contact information and telephone numbers ; ( 5 ) Please provide me with the complete name and address of the original lender and/or creditor and all correspondence you have in your possession related to these alleged loans. ( 6 ) Please provide me with the exact location of my purported loan documents, signed by me, including a direct phone number ; and ( 7 ) Please provide me with copies of all correspondence between your agency and the U. S. Department of Education, including all loan documents, and any documents you have in your possession, bearing my legitimate signature, that proves you have the right to collect this alleged debt, including any agreements signed between you and the alleged creditor you claim to be representing in your initial communication to me. Lastly, please send me your rebutted affidavit if you do not agree with my claims and testimony.
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| 10/10/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
Servicemember |
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When applying for my student loan, I was under the mistaken belief that the bank would be loaning me depositors money, which it received from its depositors or investors. I have found by researching relevant case law on the matter and reading Modern Money Mechanics, published by the Federal Reserve XXXX XXXX XXXX, that banks create the money I borrowed by using my promise to pay. It generated computer entries to my account, listing the loan as a credit, in effect, creating money out of thin air.
In none of my transactions with the bank did any officer or employee notify me that the bank created money by a journal entry ( out of thin air ). This is bank fraud. The banks transactions relating to me lacked two necessary elements of a valid contract.
Perhaps you should be aware of the following : United States Code, Title 32, Section 24, Paragraph 7 confers upon a bank the power to lend its money, not its credit. In XXXX XXXX XXXX XXXX XXXX v XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ), the court stated : ( T ) he provisions referred to do not give power to a national bank to guarantee the payment of the obligations of others solely for their benefit, nor is such power incidental of the business of banking. A bank can lend its money but not its credit.
Again in : XXXX XXXX XXXX XXXX v XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, ( XXXX ) It has been settled beyond controversy that a national bank, under federal law, being limited in its power and capacity, can not lend its credit by guaranteeing the debt of another. All such contracts being entered into by its officers are ultra vires and not binding upon corporation. See also XXXX XXXX XXXX XXXX v XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ).
The bank did not notify me that it created money by journal entry ( out of thin air ), defined as bank credit. To do so would have disclosed that there was no consideration from the bank to me.
A lawful consideration must exist and be tendered, to support the note. See XXXX XXXX XXXX XXXX v XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX XXXX.
I hereby revoke, rescind, and repudiate my signature on the original application. The original application was fraudulent on its face, as full disclosure was not provided. The application did not inform me the bank was loaning me bank credit created out of thin air.
Had the bank so disclosed this fact to me, that I was in fact borrowing bank credit, I would have known that the element of consideration was missing from the contract and would have not entered into that agreement.
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| 01/13/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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NetNel reported three late payments on my credit in regards to student loans. The loans originated in XXXX with a separate loan servicer ( XXXX XXXX XXXX XXXX XXXX ). The loans were transferred to NetNel at some point in XXXX. I never received information from NetNel notifying me of the transfer. I entered XXXX school in XXXX and my loans went into automatic deferment. After requesting a summary or copy of contact from NetNel I was provided a single document. NetNel sent a letter XX/XX/XXXX with a repayment schedule. The letter was sent to XXXX XXXX XXXX, an address I am unfamiliar with and never used ( I can provide a list of both my and my family 's addresses since XXXX if it would be helpful ). I was previously under the assumption NetNel had tried to mail something to my parent 's address, the address on my Master Promissory Note and the address my previous loan services sent communications. NetNel explained to me over the phone that I had selected " paper delivery only '' so they did not try to contact me by any other method. I have not been provided, nor would I have ever requested, a document requesting " paper delivery only. '' NetNel never sent any letters stating that loan repayment was required at this time, given that these were federal Stafford loans and the CARES Act forbearance. When I explained that the address that they sent communication to was not accurate, at this time or ever, I was told it was my fault for not updating studentaid.gov. My studentaid.gov address would have been correct from the time they sent their only communication, to now. When I go to studentaid.gov, the only way I could have ever discovered NelNet was now my loan service provider, it shows no next payment date. Within two days of receiving notice of the credit report, I paid off the three loans in full. For the following reasons I believe the late payments should be removed from by credit report : ( 1 ) I never received that loan payments had come due ( these were federal loans and without a formal understanding of FFELP loans and a reading of the CARES Act I would not have been aware that payments were due at this period ), ( 2 ) NetNel, would they have tried to contact me, had a incorrect address that was likely entered by mistake when they assumed the loan, ( 3 ) Before the credit reporting there was never any attempt to contact me that there was a missed payment, at a correct or incorrect address. For the entirety of the loan my contact information information was kept up-to-date by myself in every system in which I was aware of.
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| 05/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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XXXX XXXX XXXX XXXX XXXX.
XXXX, MI XXXX XX/XX/XXXX Account Name : US DEPT. OF EDUCATIONXXXX Account Number : XXXX Balance : {$16000.00} RE : Requesting a Method of Verification Letter To whom it may concern : I recently received a response to a dispute that I made under FCRA 611 ( a ) regarding an erroneous item on my credit report involving a transaction with. I was saddened to learn that you somehow verified the disputed item, electing to leave it on my report.
I am certain that the item I disputed is incorrect and should be removed, so I am hereby exercising my rights under FCRA 611 ( a ) ( 7 ) to request a complete description of all methods used to investigate my dispute.
This debt has been transferred several times to the best of my knowledge. The accuracy concerns me due to no reflection of payments made by a third party on my behalf. I was enrolled into a loan forgiveness program that temporally had access to my federal student loan account and made several payments that I initiated. Subsequently, none of those payments are displayed in the payment history for this account. This is deemed fraudulent and unverifiable. This creditor has also failed to list the original creditor on my personal credit report. This is viewed as harassment due to their inability to report accurate information. Under this premise, I strongly demand deletion of this fraudulent account.
I am very interested to learn how your investigators arrived at this erroneous conclusion. I would like to see a complete list of all documents and correspondence with. Please include all names and contact information of employees that you spoke to as part of this investigation.
I am asking for this verification because my credit score is important to me, and I believe it is being unjustly degraded as a result of this unfortunate error. I would therefore request that you please do not send me a template letter in response to this request. I am in the process of planning a legal case, sol need specific answers to the specific questions asked of you in this letter.
This letter is not written in order to request an investigation, that has already occurred, yet didn't solve this fraud issue.
I expect to receive a response within 15 days of receipt of this letter, or I will expect to see the item in question permanently expunged from my record.
Thank you for your prompt attention to this matter. I very much look forward to getting this resolved as soon as possible.
Very Respectfully, XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MI, XXXX
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| 09/11/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
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On Friday XX/XX/XXXX ( the due date for my student loan ) I noticed that my student loan bill from Nelnet was still showing as due. In fact it showed that the payment was overdue and my new amount due by XX/XX/XXXX was {$1100.00}. Thinking I had somehow missed my payment I scheduled a payment to be made on XX/XX/XXXX. I thought I had made the payment previously, but I checked my account and could not see any pending payments or anywhere where I had scheduled the payment already.
Then on XX/XX/XXXX I saw that two payments were being processed from my checking account. Apparently I had scheduled a payment for XX/XX/XXXX at the end of XX/XX/XXXX. Since the website did not show this payment I was induced to pay the student loan twice, wrongfully.
I called Nelnet and asked them to reverse the second payment on my account. They refused. I asked them why they do not show scheduled payments. She had no answer and said I could file a complaint. I told her their website should clearly show to the consumer when they have already scheduled a payment. She said she would note that on my complaint form.
It appears that Nelnet has purposefully set up their website to cause confusion. In fact one could argue their website is misleading. I truly thought I had missed my XX/XX/XXXX payment when I did not. They said they will apply the double payment to my XX/XX/XXXX statement. But that does not solve the problem. Their website should clearly show when payments have been previously scheduled. I do not get any benefit for paying my XX/XX/XXXX payment early. They seem only concerned about collecting the money. Nelnet does not seem concerned that their website is misleading.
This issue should be addressed since it is very simple fix. Nearly every company I do business with online shows your scheduled payments. There is no reason Nelnet does not do it. One can only assume that they are purposefully leaving this option off their website to mislead consumers into paying their accounts early through erroneous double payments. Luckily I had funds in my account to cover this double payment. But someone else who makes this mistake may not.
I have contacted my bank and been told that the only thing I can do is dispute the ACH. By the time that dispute is done I will have to make the XX/XX/XXXX payment so I should just let the payment stay.
Nevertheless, Nelnet should be made to address this complaint. Their website is misleading. They need to change their website so that consumers can easily tell when they have already made their payments.
|
| 01/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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This new complaint should be tied to current complaints in the process.
XXXX XXXX XXXX XXXX XXXX XXXX loan Dealing with your lender or servicer XXXX XXXX XXXX XXXX XXXX
XX/XX/XXXX Closed Feedback provided XXXX XXXX XXXX XXXX XXXX XXXX loan Dealing with your lender or servicer XXXX XXXX XXXX XXXX XXXX servicer XX/XX/XXXX Closed Sent to Regulator, Not FTC XXXX I completed my XXXX XXXX XXXX in XX/XX/XXXX. My federal student loan servicer during this period was Nelnet. Nelnet was very prompt in providing notifications and details regarding loan increases to my consolidation student loans along the period when the repayments would start. However, Nelnet was not quick about relaying information on extending the Covid relief program, which suspended all federal student loans and accrued interest. They did not correctly provide details on how these temporary programs impacted my account and obligation.
Nelnet 's lack of notification put me in a very pressured situation to find a new lender which could offer better interest rates to reduce payments I would be expected to pay with the increased amount of XXXX XXXX XXXX loans added to my consolidation amount. I selected XXXX in XX/XX/XXXX as a private lender to aid in consolidating my loans at a lower rate. Unfortunately, I got the payoff from Nelnet, who never acknowledged or notified me that the Covid Relief program was extended. I did not receive a notification until XXXX XXXX XXXX well after I had completed the consolidation with XXXX ; in fact, XXXX provided a payoff amount well over the amount necessary to pay off the loan consolidation for my Federal Loans. Instead of notifying them of the overpayment. Nelnet proceeded to pay my federal loans off and wire the amount that was over the payoff amount back to XXXX without any communication with me or request to update the payoff amount.
XXXX took the funds returned from Nelnet and applied this amount to the principal balance of the new private loan consolidation. When I asked XXXX the reason for the additional funds added to the payoff amount, I was told that it ensured there were not any other amounts due to accrued interest or missed payments. Nelnet should have not only contacted me but also notified XXXX XXXX XXXX of this situation in which a loan service should be aware and have proper knowledge of the terms of the XXXX XXXX Covid relief program. This situation will affect my credit and the opportunity to take advantage of new relief programs with the Federal Government to reduce federal student loan balances.
|
| 08/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Older American, Servicemember |
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XXXX removed XXXX points from my credit score when NELNET reported an increase of XXXX dollars in my school loans in XXXX or XXXX of last year. This is a lie. That value XXXX is the original amount of my consolidated Federal Student Aid Loans in XXXX of XXXX. There are no other Federal Student Aid Loans. The 14 consolidated in XXXX of XXXX are the only Education Loans I have. The XXXX XXXX capped Federal Student Aid Loans at XXXX in XXXX forcing me to withdraw from my XXXX program at XXXX University. In resolving this issue I have learned my FSL consolidated loan is not being serviced by NELNET it is subcontracted out to XXXX ( XXXX ) the former XXXX : This is what XXXX had to say : With respect to XXXX XXXX concerns regarding inaccurate credit reporting ; According to the national credit bureaus loans previously serviced by XXXX XXXX XXXX are no longer reflected on her current credit reports.
This is a lie as XXXX reports information on the FSL every month. I have had the same consolidated loan since XX/XX/XXXX.
Who is committing fraud XXXX, NELNET, XXXX or all three of you?
Complete Conduent response : " RE : XXXX To Whom it may concern : This is in response to complaint XXXX, which outlines XXXX XXXX XXXX XXXX concerns regarding her account. XXXX XXXX XXXX, XXXX. ( CES ), previously serviced two Federal Consolidation Loan accounts for XXXX XXXX on behalf of Nelnet. Nelnet contracted with XXXX to maintain servicing and repayment activities on their student loans. The following outlines each loan ; XXXX : Serviced by XXXX from XX/XX/XXXX until XX/XX/XXXX. On XX/XX/XXXX this loan was transferred to Nelnet for servicing with an outstanding principal balance of {$110000.00}. This account is no longer reported by the national credit bureaus. XXXX : Serviced by XXXX from XX/XX/XXXX until XX/XX/XXXX. On XX/XX/XXXX this loan was transferred to Nelnet for servicing with an outstanding principal balance of {$81000.00}. This account is no longer reported by the national credit bureaus. With respect to XXXX XXXX concerns regarding inaccurate credit reporting ; According to the national credit bureaus loans previously serviced by XXXX / XXXX are no longer reflected on her current credit reports. If XXXX XXXX believes there are inaccuracies on her report XXXX suggest she file a dispute directly with the credit bureau. Please let us know if there are any additional questions relating to this response, or if there is any additional information that XXXX can provide. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ''
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| 02/10/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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I am a XXXX who is licensed XXXX XXXX ( In XXXX, XXXX, and XXXX ) and at the end of last year ( XX/XX/2020 ) I applied for XXXX Loan Forgiveness through the Federal program. I should potentially qualify as a Secondary Science XXXX according to the program and it is for up to {$17000.00}. One of my loan servicers ( XXXX ) granted the forgiveness that I applied for but the other ( Nelnet based out of Nebraska ) denied my claim on the basis that they don't consider me as a XXXX XXXX based on Nebraska legislation. I contacted the Nebraska Ombudsman and they also recommended that I continue to pursue it because of the confusing language that is used in regards to Nebraska legislation.
The Teacher Loan Forgiveness Program States that " Secondary School '' is a public or nonprofit private school that provides secondary education as determined by state law or, if the school is not in a state, by the Department.
Nelnet is referring to, Neb. Rev. Stat. 79-101 ( 5 ) indicates that " elementary grades means grades kindergarten through eight, inclusive. '' Neb. Rev. Stat. 79-101 ( 6 ) indicates that " high school grades means all grades above the eighth grade. '' The Nebraska Revised Statues do not directly define " secondary school. '' but it refers to " high school ''. From the Neb. Dept. of Education Rule 10 from Title 92, Nebraska Administrative Code, Chapter 10 " secondary grades '' is defined as " means those grades designated by the school system as secondary, but not to include any below grade XXXX ''.
I was hired with the requirement of a XXXX XXXX XXXX certificate because my school is accredited with as a secondary school and they have to follow the guidelines of hiring teachers with a XXXX certificate to remain in compliance.
I contacted Nelnet individually on the dates that are specified on the Nelnet contact document and with a SAVI representative on XX/XX/2020 but we haven't received any other help from Nelnet on how to proceed because they just say the Guarantor doesn't deem it as a qualifying case since they consider me an XXXX XXXX based on Nebraska legislation ( worth {$5000.00} ). My XXXX approval was worth {$7600.00} so it was above the {$5000.00} for an XXXX XXXX because they deemed my case as a qualifying XXXX XXXX.
I should also note that one of my years of service was with a XXXX XXXX in XXXX which may be used to argue that my particular situation could also fall under review by either state or should potentially default to the federal definition of what is considered a XXXX XXXX.
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| 04/27/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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I have been trying to forbear my private student loan with Firstmark Services ( I guess through XXXX ) since XX/XX/2020. I called and emailed that day with no response.
I emailed Firstmark Services on these dates : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ( Investor Relations ), XX/XX/XXXX ( Investor Relations-XXXX XXXX XXXX, XX/XX/XXXX ( still trying to forbear my loan ), XX/XX/XXXX ( complaint about total of what I owe being changed on front page of account ), XX/XX/XXXX ( asking and praying for them to not be dishonest anymore ), XX/XX/XXXX ( another complaint about them changing what I owe them in total on the front page of my account again.
I have talked to XXXX on the phone on these dates : XX/XX/XXXX XXXX XXXX XXXX XXXX ( I think it might be XXXX XXXX or someone else named XXXX. She called me, and I called her back at XXXX XXXX XXXX XXXX XXXX. She then called me on XX/XX/XXXX, and I had to call her back with the same 800 number. She had me write down contact information about Firstmark Services and XXXX, and she emphasized which XXXX number to call. I called the XXXX number she suggested at XXXX on Monday, XX/XX/XXXX. The first time I called, I talked to woman. The call dropped. I called a second time. A man answered. He asked for some information and said he was forbearing my loan for three months. Oddly enough, he said XXXX XXXXNSTEAD of XXXX. I dont know why he said it that way. I havent heard anything from them ever since. Even though he said he put it on forbearance, my loan on the Firstmark Services website says I owe {$140.00} on XX/XX/XXXX as always. I have checked the website most days with no change. I even sent an email request with the form they suggest on Wednesday, XX/XX/XXXX as a last resort.
What I originally owe on my loan is {$2000.00}, as stated in the account details. On the front page of my account, however, they are slowly making the total amount on my account slightly higher. ( I take pictures on my phone of this whenever I notice a change. Im also autistic, so I easily notice details like this. ) On XX/XX/XXXX, they changed the current balance to {$2000.00}. On XX/XX/XXXX, they changed it to {$2000.00}.
Im still learning about how private student loans work, but I never knew how much they mishandled things and lied to their clients until the COVID-19 pandemic came. I dont even know where and how to refinance yet, but I believe its an injustice for these banks to not only take advantage of me but also others, especially people with student loans. I need help. Thank you!
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| 10/12/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I monitor my credit. In XX/XX/XXXX, I received an alert that I missed a student loan payment. Upon review, the missed payment was for a FFEL consolidated student loan with an 8 % interest rate that originated with XXXX XXXX and was discharged under the Total and Permanent XXXX Discharge Program as of XX/XX/XXXX. I contacted XXXX XXXX, nka XXXX and received a letter dated XX/XX/XXXX verifying the loan was discharged on XX/XX/XXXX. The P & I owed was {$15000.00} and now, it is {$17000.00}. I have contacted Nelnet, with no luck, they forced me to agree to a forbearance for a debt I do n't own or they would continue to report to the credit agencies. The repayment date is this month, on XX/XX/XXXX, I received a letter that they tacked on over {$1800.00} in interest for the three months of forbearance, and they threatened to garnish my wages if I do n't pay them. I sent them a copy of the discharge letter and they wo n't accept it. I asked for a copy of my loan documents and have not received same. They also attempted to force me to send them a letter stating that I am not currently working and did not work the prior year, which I refused to do because I have worked. I received no notice of an alleged late payment, no phone calls, no emails. I have not received any contact from them since I sent my application for a XXXX discharge to them in the fall of XX/XX/XXXX. The only notice or contact I received from XXXX XXXX or Nelnet stating there was an issue with a discharge or money was owned is from the notice I received from the credit monitoring. Also, I had not moved since I submitted my application and XXXX, one of the supervisors at Nelnet stated they sent all notices to an address in XXXX Illinois. I have not lived in Illinois for 7 years and told her that was not the address on my application for XXXX discharge! Additionally, because I did n't receive any notices or communication before they reported me to the credit agencies, they agreed to removed the two instances they reported nonpayment on XX/XX/XXXX and XX/XX/XXXX to the credit agencies, yet they have not done so and my credit score significantly dropped. My credit score dropped again when they added the {$1800.00} in interest to my loan amount in XX/XX/XXXX. I contacted the Ombudsman department on XX/XX/XXXX and got no where with them, all they did was quote from a script about XXXX discharges. Lastly, the amount they claimed is owed and the information on the US Department of Education does not reflect any payments made over the life of the loan.
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| 11/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
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Web |
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My husband and I had to consolidate both my undergraduate, graduate and his graduate student loans in order to make our payments more manageable due to having young children and getting our paychecks once per month. We have loans dating back to XXXX and the loans were Stafford Subsidized/Unsubsidized. Then in XXXX, we had both completed our graduate degrees both while working in education and raising a family. At that time, we realized that our student loan payments would soon be due and they would be due and have to be paid to multiple companies at a higher monthly payment. This was not feasible with our financial situation. Even though we both worked, we had daycare costs as well as other expenses and teacher pay was/is not the best.
This was a manageable payment for us and our little family. Nothing ever came up about not being eligible for anything due to us consolidating our loans. The push back then was that we'd be eligible for a certain percentage off the interest rate every so often if we paid our loans on time. There were a couple of times that we have been late on a payment and we were automatically kicked out of the 'program for percentage off the loan ' and had to start the cycle over to make 128 consecutive on time payments. Over 10 years is a long time to not have a slip up or not have loans paid off anyway.
My husband and I are both in education and have a combined 43 years of service in public education and can not get any of our loans forgiven due to a spousal consolidation clause of our loans. In talking to multiple representatives at NelNet, we found out that after another company sold to them and then our student loans turned into a commercial loan rather than what was initially borrowed which were unsubsidized/subsidized loans this is where we were misled.
We were never told of these changes, nor did we sign off or agree to these changes. I feel that this was deceitful and hinders us from getting the help that we need to try to get this debt paid off before we die. Otherwise we will be paying on these loans until we are long past retirement age.
Our original debt was roughly {$100000.00} if memory serves me correctly and we are still coming in at a grand total of {$91000.00} as of today. If we could get a partial amount removed with each of us being granted our PSLF, that would help immensely. We have paid on these loans for close to 20 years and made little to no progress.
We have done our due diligence and continued to pay and there is no end in sight with these loans
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| 10/19/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Dear CFPB, I am writing to complain about the processing of my SAVE plan application by my loan servicer, Nelnet. I submitted my request on XX/XX/2023, through StudentAid.gov. Question number 11 on the application asks, " Has your income significantly decreased since you filed your last federal income tax return? '' I answered " No '' and provided my most recent federal income tax return.
On XX/XX/2023, I called Nelnet to confirm what document I needed to submit. I was told that only my 1040 tax file was needed and that the wait time was 15 business days. I submitted my 1040 immediately after the phone call.
I did not hear anything from Nelnet after 15 business days, so I called again on XX/XX/2023, to ask if everything was fine and if I needed to provide any additional information. I was told that everything was fine and that the wait time was 15 business days. I was told that I could call back in a week to check the status.
On XX/XX/2023, I called Nelnet again because my application had still not been processed. I was told that my answer to question number 11 had been changed to " Yes '' and that I needed to provide pay stubs. I was also told that there was a note on my application requesting pay stubs from me and that my application had been on hold since XX/XX/2023. I never received this notice. I had called Nelnet twice before and spoken to a supervisor, and no one had ever informed me that my application had been changed for no reason and without my consent. This is unacceptable.
Every time I call Nelnet, it takes about 2-3 hours to speak with a representative and another 45 minutes to 2 hours to reach a supervisor. The last time I called them, I submitted my pay stub during my wait time for the supervisor, and was told it will take at least another week only if expedited request is approved and was told this is the only solution available. Nelnet is extremely non-transparent with information and policy. I was told that one form was needed, and then later that the form was not needed. In fact, no one from Nelnet has ever explained to me the difference between the REPAYE plan and the revised REPAYE plan, which has caused a delay in my application to the SAVE plan.
I believe that Nelnet 's handling of my application has been negligent. I have provided all of the required documentation, and I have spoken to representatives and supervisors on multiple occasions. I am still not sure why my application has been delayed, and I am concerned that I am being penalized for Nelnet 's mistake.
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| 02/10/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been repaying my student loans since I graduated in XXXX through the Income-Based Repayment Plan ( IBR ), which requires annual recertification and submission of documents to demonstrate my income, upon which my payment is re-calculated annually. My student loans are serviced by Nelnet and are due for re-certification on XX/XX/XXXX. I attempted to recertify on XX/XX/XXXX through their website, at which time I received a message that I was ineligible for the IBR and to call the servicer. I called and was told that my income is too high to qualify for the IBR and instead, I would need to start paying in a standard term repayment plan, which would cause my payments to be approximately {$1400.00} per month. They are currently {$280.00} per month and I can not afford an increase of more than {$1100.00} per month. Moreover, my income has not changed significantly to warrant such a high payment, and my eligibility should not have changed either, as the IBR only requires a partial financial hardship ( which a standard repayment amount would be ). I advised that this could not be correct and was placed on hold for a length of time so the person I was speaking with could confirm that what she told me was correct. After that time, she confirmed I was no longer eligible for the IBR but could articulate why, other than to say that my loans were no longer eligible but gave no explanation. I spoke with an account supervisor, who told me I was ineligible for IBR as well but that based on my income, my new payment amount would be approximately {$950.00}. He could not tell me why the amount was different or why my eligibility changed either, but then he re-ran the numbers, admitted me made an error in his calculation and that my new payment would be {$530.00} per month. During a 75 minute conversation, I was given three different payment amounts and no explanation for why I am no longer eligible for the IBR. I feel the information is incorrect and unsubstantiated but I do not know how to get good information or what to trust. I feel this is an annual occurrence with Nelnet and that they have no idea how to properly service my loans or provide accurate information. I am very concerned that they will deny my IBR re-certification, causing me to go into a standard payment plan that I can not afford and also causing my interest to capitalize, which happens if my payment plan changes. This will cause significant financial harm to me and my family if it happens and I am looking for help to deal with the problem.
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| 07/03/2020 |
Yes |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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After several disputes finally received letter from XXXX XXXX without definition clear and lawful definition of payment in dissatisfaction.
Disputed liability of alleged obligations as 15 U.S. Code 1692a3 natural consumer and 15 U.S. Code 1692a ( 4 ) original creditor having extended my 12 CFR 1002.2 ( j ) credit via 15 USC 1602 ( l ) social security 12 CFR 1002.2 ( a ) account number compelled against 42 U.S.C. 408a8 and Public law 93-579. ssn belongs to the SSA and anything obtained with the identifier number is a obligation of the United States 18 U.S.C. 8, UCC 9-307 ( h ). Anyone attempting to collect a debt from me obstructing commerce and in violation of The False Claims Act ( FCA ), 31 U.S.C. 3729 - 3733.
Great Lakes, Department of Education, XXXX XXXX has 18 U.S.C. 241 ; 242 conspired to deprived me my right to credit and denied me satisfaction and accord of obligations per 18 U.S.C. 8 obligation of the United States, for satisfaction and accord and per 15 U.S.C. 1 illegal restraint of trade debt collectors refused to restore credit to good standing and has impaired my right to open-end credit.
Art. 1 Sec. 10, No State shall enter into any Treaty, Alliance, or Confederation shall make any Thing but gold and silver Coin a Tender in Payment of Debts ...
All parties have said they will accept anything except lawful money, gold and silver for payment of debts, and all have neglected via 15 U.S. Code 1692e. false or misleading representations their fiduciary duty in the acts of Misfeasance, nonfeasance and malfeasance to settle the obligations for full acquittance and discharge without liability per 50 USC 4305b2 and has restraint my right of trade and is in breach of trust per 15 U.S.C. 1 whereby alleged obligations are rendered an obligation of the United States as per the supremacy clause- any Thing in the Constitution or Laws of any state to the Contrary notwithstanding.
I have disputed obligations several times with credit reporting bureaus, XXXX, XXXX and XXXX who has conspired also to invalidate title 18 U.S.C. 8 obligation of the United States and hold my person liable for the obligations.
My credit has been discriminated and I have been impaired from getting a home. This injury has been nerve wrecking and emotionally distressing without remedy.
As original creditor/grantor/lessor of personal data, I reserve all rights to proceeds, titles, interest where my personal data valued at 100,000,000 dollars per entity, per year for misuse and negligence to settle obligations.
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| 01/24/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In XXXX, I received an email from Nelnet stating that my unsubsidized student loans were receiving a subsidy that they were not eligible for and that they had " corrected '' the error. The new amount was shown along with the {$12000.00} of accrued interest they had added. As I was unable to look into this further, I did not realize what was happening with my student loan balances until I began to really focus on my credit and clear up any and all inaccuracies on my credit reports later in XXXX. After getting my credit report completely cleared up and removing most inaccurate information, the only ( and largest ) inaccuracy left was the balance ( s ) showing for my student loans. Somehow, when the loan servicer changed from XXXX XXXX XXXX to XXXX XXXX, to now Nelnet, the balance of about {$40000.00} ( a total of {$29000.00} in unsubsidized AND subsidized student loans taken in XXXX ) had been inflated with false information and now appeared as two separate loans of over {$55000.00} and {$24000.00}, respectively. I contacted Nelnet via email and phone on XX/XX/XXXX and have continuously been in contact via email and telephone several times monthly since then. Most recently ( on XX/XX/XXXX ) I was told that my prior servicer would have to be contacted to fix the amounts that were now showing, but my prior servicer said that they have nothing to do with how my current balances are being shown and reported to the credit bureaus and it is Nelnet that would have to address these errors.
In order to more fully prove the issue at hand, I requested a copy of my master promissory note from XXXX when my loans were consolidated. It clearly showed a total of less than {$29000.00}. Even after this, I have been unable to get Nelnet to correct the incorrect loan balances as well as the capitalized and accrued interest they have applied to the vastly inflated principal balance. I have been told to contact the Department of Education ( even though they show my loan information accurately ) and to contact FAFSA, which has nothing to do with an inaccurate student loan balance. I am at the point where I am going to have to hire a lawyer, which is going to take any and all savings that I have set aside, just to get my student loan balances reported correctly and to remove the additional tens of thousands of dollars Nelnet has erroneously added on to my principal balance. I am simply asking for this to be corrected to show my actual loan balance, not the more than {$100000.00} that now appears on my credit reports.
|
| 03/03/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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In XX/XX/XXXX I consolidated an old student loan and selected Nelnet to be my servicing company with 3.88 % interest rate. All these years I have been making payment towards that loan. In XX/XX/XXXX I applied for a new loan once I returned to school. I just recently graduated and noticed that the new loan had an interest rate of 6.87 % through direct loan. I attempted to look at the consolidation again. The web site stated that this is just to see what rates are available and not completing the process. When I saw that I 'm not going to get a lower interest rate, it is basically the combination of XXXX fix rate, I did n't pursue it further. I looked for an alternative way to pay off my loan with 6.87 % interest. On XX/XX/XXXX, I went to direct loan site to pay off my second loan, but I saw a XXXX balance. When I called I found out that the consolidation did take place. I looked for any type of warning or notification and the only thing I have is an email on XX/XX/XXXX that states my application is being processed and I can call a number to cancel. There are no dates or further steps for me. I called that number to cancel the consolidation and they have been telling me that I passed the deadline of XX/XX/XXXX. Since then I have been calling Netnet and stating that I want to pay off my XXXX loan and as far as my original loan through Nelnet, I want my original rate back, the 3.88 % that I have had since XX/XX/XXXX. Everyone is giving me a single answer of " we sent you a letter with a deadline ''. I do n't have a letter, not sure why, but did n't receive it. All I have from Nelnet is an email from XX/XX/XXXX that states I can call a number to cancel consolidation, but has not deadlines or any further instructions. Everyone is stating that I 'm stuck with a loan that is 1.62 % higher than I originally had. Who in the right mind would accept that? I have been mistreated, received rude and disrespectful responses. I spent over an hours in the evening of XX/XX/XXXX and over an hour on XX/XX/XXXX and have been working through social media with Nelnet and no one is hearing my case or concern. All I want is for someone to take the ownership and hear out my concern and get in contact with the right people in the company to activate back my old account and give me my old rate back. The process is really confusing and misleading. When I first applied it clearly stated that this does not mean the consolidation is completed. I wish I had taken a screenshot of that. I need someone to help me solve this mess.
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| 04/11/2019 |
No |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I went to the Minnesota XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX program. I enrolled inXX/XX/XXXX with the goals of becoming a probation officer. This school got shut down for fraud in XX/XX/XXXX, only 4 months from when I was to graduate with my XXXX. With this closure, students back to XX/XX/XXXX are being hurt. Since, I have student loans through two different companies, one of which I am referring to here. After my school closed for fraud, I had been in contact with my loan companies. I have two, a federal and private loan. I am referring to the federal loan here, which I am currently on a postponed payment status with, only until XX/XX/XXXX of this year. I talked to this borrower ( Nelnet ) about what to do with my loans being I am unable to use any of my schooling, but yet required to continue paying. My response after I applied for loan forgiveness was that I do not qualify. The problem is, I qualify for all of Nelnets requirements of loan forgiveness. The school ( XXXX ) is getting away with saying I " withdrew '' from the campus, when I was actually forced to quit without a transfer option. The school canceled my program quite a while before the closure came about. Because the school is saying I " withdrew '' due to their main campus being open for some days after my campus, the loan company is saying I do not qualify due to this statement. The fact is that I was forced to quit because the whole XXXX program of XXXX was canceled and the only " articulation agreement '' with another school was not what it was said out to be. Therefore I had no transfer option, even to a different campus. On top of all this, what I originally went to school for was never a valid program to begin with. I can not even use my general classes in future schooling due to it being a complete fraudulent program. I am writing in last attempts. I testified in front of the Minnesota house today on this subject, as a result was told to contact this reference. Im XXXX, was supposed to graduate with a XXXX in XXXX XXXX around 2 years ago. Instead, I am {$50000.00} in debt with a credit score that dropped over 300 points and there is nothing I can do about it. I am working in a XXXX and XXXX XXXX. Not only am I trying to pay my regular life bills, I am trying to pay on something I have no choice about when I can not use any of the time spent in school. Even had I graduated, I would have never been able to use my degree due to it being a fraudulent program. I am not sure who else to go to after this. Please, Please help.
|
| 02/09/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Nelnet approves the loans obtained from XXXX. Nelnet should have obtained my XXXX XXXX application in XX/XX/XXXX at which time it would have been approved as it was in XX/XX/XXXX. XXXX acknowledging that a XXXX XXXX XXXX is on their XXXX XXXX loan program approved list should have disclosed the program to me back in XX/XX/XXXX. The loan/program process was delayed for years as XXXX failed to disclose the XXXX program to me which delayed & continues to delay the process/closure of said process.
XXXX despite knowing from XX/XX/XXXX-XX/XX/XXXX ( undocumented call post graduation XX/XX/XXXX at which time disclosed my head injury and was informed of the now 6 mo grace period ) that I had suffered a XXXX XXXX XXXX in XX/XX/XXXX due to an XXXX and continued to be XXXX from it today was never offered the XXXX XXXX program option. I was constantly steered into other loan programs that allowed accumulation of funds/interest.
I wish to know why in a specific response : 1. I was constantly steered into money producing programs benefitting XXXX, but was never offered the XXXX program as an option.
2. A XXXX XXXX XXXX definition is listed under XXXX 's allowable XXXX XXXX loan program therefore why was it never offered to me when you knew I am suffering a XXXX XXXX XXXX and it is an allowable injury/illness under the XXXX XXXX program as a loan remedy/option?
Having the knowledge of what illness/injuries fall under the XXXX program but failing to disclose the program appears to be a failure to provide available proper loan programs to those they serve, possible a civil rights issue. As per their own criteria they knew I qualified for their XXXX loan program and per their own XXXX illness/injury standards but failed to disclose the XXXX loan program option to me.
I request you ask XXXX as XXXX XXXX XXXX are listed under their XXXX XXXX program as an allowable injury why did they deliberately deny me since XX/XX/XXXX the right to apply for the available XXXX loan programs by deliberately steering me only into loan programs that financially benefitted XXXX and disallowed me to right to the XXXX loan option. XXXX approved my XXXX XXXX but it was delayed for years unnecessarily as XXXX deliberately failed to disclose the program option that would better meet my needs due to my XXXX. My medical documents prove clearly my XXXX XXXX occurred on XX/XX/XXXX and continued through XX/XX/XXXX, as it does today. This documentation shows also that I qualified for the XXXX XXXX XXXX back in XX/XX/XXXX.
|
| 06/02/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
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Web |
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To Whom It May Concern : I am writing in regards to the late payments on my credit report for all missed payment from the Nelnet accounts & XXXX XXXX XXXX XXXX XXXX XXXX . I understand how important it is to make timely payments, and that failure to do so created an inconvenience. However, I missed my payment because of the hardship of my parents passing away, but I have consolidated my loan with XXXX XXXX XXXX to ensure my financial responsibility moving forward. As a courtesy, I am requesting that you send a letter to XXXX and XXXX in goodwill adjustment and remove the late payments from credit reports because of the following : I have owed Nelnet sinc e XX/XX/XXXX and that has been 7 years of missed payments and can be removed according to the law under the Fair Credit Act. The credit reports state X unknown since XX/XX/XXXX b ut the truth is they were all missed payments. When I ask they state that X means not reported but it is reported and it states unknown and that is not good because that makes my credit report look bad too. That needs to be removed because not true. They know and it is not unknown and by law I can have it verified and they just dont want to remove it, but by law it has be removed after 7 years. OK on the credit report mean what? I never paid for those months so where is the proof? Missed payments? I never made payments at all. The balance remained the same until I consolidated to XXXX balances. In actuality I still never paid anything and still on XXXX a month plan due to financial difficulties. If they stated missed payments then that means I paid some payments, but I never paid anything. 42 loans Nelnet on my credit report and I only had 18 loa ns before the consolidation last summer. I was told that when I consolidated the loans that all the loans that were paid off would not be listed in their entirety, but very sad to see they doubled and tripled loans that made my credit situation worse than it was and it was uncalled for and they can be removed. I have consolidated all my loans XX/XX/XXXX with Nelnet and recently XXXX XXXX XXXX has my loans. The only people that should be on my credit report should be XXXX XXXX XXXX and not Nelnet because of all the manipulation of records and I ask that you send a letter to the credit bureaus in good will and thank you in advance. This will help to help improve my credit worthiness and give me renewed confidence. Thanks in advance.
|
| 03/07/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Step 1 : What is this complaint about?
In XX/XX/XXXX I contacted a company advertising Student Loan Forgiveness related to my School " XXXX XXXX XXXX XXXX XXXX XXXX XXXX, as well as my financial institution that provided my loan " XXXX ''. The contract agreement that was sign between XXXX XXXX XXXX and myself ( XXXX XXXX ) that depicted my XXXX loan, and multiple phone conversations all discussed my XXXX loan. I was informed that I qualified for dept forgivness due to my current family size and income. It was a 1 year contract with a {$190.00} fee upfront and a $ XXXX/month maintenance fee for 1 fiscal year, at which point my remaining balance would be forgiven as agreement of contract.
In XXXX of XXXX I found out that the loan that was purchased was my other student loan through XXXX. I found out that the loan was consolidated, which wasn't discussed with me at any point. Nelnet is the company that currently holds the loan. I spoke with Nelnet about the situation. I was adivised by there fraud dept. to submit a fraudulent complaint about what had occured. XXXX ( the rep. that I spoke with ) stated that she would provide detailed information as to how to proceed with filing a complaint.
No information was sent to me.
I have made several attempts to contact the Dept. of Education, as well as left several voicemails. No return call as of yet. The DOE was ( whom to my knowledge of finding out ) the company that consolidated the loan for Nelnet.
At NO point did I consent to this!!!
I called and spoke with XXXX, the rep. XXXX advise that I call your department to file a complaint about the situation. He felt and I feel that this was done illegally by a third party company, and was not done so lawfully.
I am still making attempts to get in contact with XXXX XXXX XXXX. I have called, text, emailed numerous times without any response ...
I am still reaching out to all affiliates involved in the matter to learn as much as i can to get this situation fixed.
Step 2 : What type of problem are you having?
My other student loan was consolidated without my knowledge.
Step 3 : What happened?
Described above.
Step 4 : What company is this complaint about?
XXXX XXXX XXXX, Nelnet, Dept. of Education.
XXXX XXXX XXXX XXXX this is the login portal page for the company.
Step 5 : Who are the people involved?
XXXX XXXX XXXX, XXXX XXXX XXXX, Nelnet, Dept. of Education, and myself.
I have also reported these action to XXXX, I will be contact XXXX as well to disputer this.
|
| 10/17/2022 |
Yes |
- Debt collection
- Private student loan debt
|
- False statements or representation
- Impersonated attorney, law enforcement, or government official
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Web |
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I received a letter in the mail in XXXX of XXXX from XXXX XXXX XXXX. and it said I could get help to payoff my private student loans. Being a naive, fresh out of college XXXX XXXX year old with thousands of debt, this offer sounded like the solution I didn't know I was looking for.
Unfortunately, I fell into the trap and filled out forms, information, and sent my own bank info via email communication to have this company, XXXX XXXX XXXX, handle all of my private student loan payments. They offered me a lower monthly payment than what I was paying my XXXX loan provider, and I thought this was a good deal. In turn, I was supposed to ignore all communication from student loan providers and let XXXX XXXX XXXX. know of any contact from them. They sent me an agreement with all the dates that a transaction of {$140.00} would be taken from my account each month, beginning XX/XX/XXXX which would be used to put forth towards my private student loan while they worked on lowering my overall loan rate to have a faster payoff, and by XXXX, with my last payment scheduled XX/XX/XXXX, I would be debt free. With over {$3000.00} in payments to this XXXX XXXX XXXX. ( ending in XXXX of XXXX due to closing my XXXX account ), all I received from my private loan company, XXXX XXXX, were phone calls, emails and warnings because I was missing payments. Little did I know, this was a scam and it wasn't until much after I realized my credit score had been altered significantly that this program was not going to help me eliminate my student loan, only further put me in more financial trouble.
Luckily, I still have copies of forms and communication with XXXX XXXX XXXX, but I would really like to be able to get this cleared from my credit score, if those missing payments from my loan provider can even be excused. My mistake of falling for this scam and not sending over 20 student loan payments has resulted in a significant lowering of not only my credit score, but also my mother 's who is a co-signer on my student loans. I am not sure if this can ever be removed, but the detrimental impact on my credit score will be a financial burden I will have to face the consequences for along with my mother. I was unaware that I could even report this type of fraud until I embarrassingly admitted my mistake to my mother when she questioned why her own score had dropped. Hopefully, this will stop others from falling for the same scam that I fell for and other like this that are unfortunately out there in the world.
|
| 06/18/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My federal student loans ( XXXX ) were recently transferred from my one servicer to another. My loans were transferred from Great Lakes ( ID XXXX ) to Nelnet ( Acct. XXXX ). On XX/XX/XXXX I received an email from Great Lakes notifying me of the transfer effective XX/XX/XXXX. On XX/XX/XXXX I received a similar email from the XXXX XXXX XXXXXXXX. On XX/XX/XXXX I attempted to set up my account on Nelnet & the website would not allow an account set up. On XX/XX/XXXX I attempted to chat & phone Nelnet but was unable to reach an agent. The messages that I received in response to my attempts to phone or chat with Nelnet indicated that I did not have an existing account. On XX/XX/XXXX I again attempted to contact Nelnet by phone & was able to reach XXXX who informed me I should be able to set up my Nelnet online account around XX/XX/XXXX. Today, XX/XX/XXXX, I set up my Nelnet account & discovered that none of my payment history with Nelnet transferred from Great Lakes, but, of course, all payment due information did transfer. I signed into my former Great Lakes account to discover the same. None of the payment history was available, but the original balances, prior to any of my payments, were visiable. I chatted with Great Lakes today, XX/XX/XXXX, & was told I would have to reach out to Nelnet for the XXXXXXXX XXXX XXXX to receive a record of my payment history. The Great Lakes agent was able to see my payment history but because it was " greyed out '' she was unable to send the record to me. I then chatted with Nelnet who could not explain why the payment history is not visible. I was also told that the Great Lakes payment history will never show on my Nelnet account but the agent agreed to email me a record of the payment history within 20 minutes. If both servicers have instant, visible access to my payment history, why don't I have the same ability? I have not yet received that email. It is not acceptable to me that a loan transfer to a different servicer results in the disappearance & unavailabiity of payment history on the online website of both servicers. I keep good records, including my payment history, but what if my servicer 's records differ from mine? Payment history is critical information that should be available at all times to all borrowers. I want to receive a copy of my payment history promptly & I want my entire payment history, including payments made to Great Lakes, to be visible on the Nelnet account. I have attached a copy of my chats today with both servicers.
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| 07/05/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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My student loan servicer Nelnet has continued to Stonewall me and refuses to work with me when I call and ask them to lower the amount of capitalized interest on my account and does not tell me the amount of capitalized interest it would have been if and why they did not put me on a income based repayment plan the whole time. They have taken advantage of me including after I called when I accidently defaulted as I was still XXXX XXXX XXXX from a XXXX XXXX XXXX that almost resulted in XXXX. Instead they steered me astray and capitalized my interest 7 times in that same year, this information I retained from the national student loan database. They have capitalized my interest 17 times on one of my unsubsidised consolidated direct loans. This in less than 7 years?? It is not right to do this. When I call they never send me paperwork or email documents that supports my question on how much would have the difference been if I was on the i.b.r. even the most recent time I sent my recertification paperwork for my loans for my i.b.r. payment plan a month early and called them to insure I would not have my loan status changed and they told me it would not. When I called again and talked to a supervisor I was informed they indeed " did not receive my documents on time '' and they once again manged to change my loan status on XX/XX/XXXXand changed it the next day on XX/XX/XXXX once again capitalized more interest. It 's criminal what they are doing to people and I have filed a complaint with the federal student aid ombudsman and the federal student aid feedback center but am awaiting results from the federal student aid feedback center before the ombudsman can move forward. I feel taken advantage of when I call these people and tell them I 'm homeless, have no job, am struggling fininacially or have serious medical issues and they failed to make my life easier, but instead train their employees to shaft customers instead of putting me on a i.b.r.. why do they continue to make billions of dollars capitalizing as much interest as they can from struggling American citizens. I know that I 'm not the only one getting g taken advantage of and somebody needs to let these crooks know this is not okay. My case number for the federal student aid ombudsman is XXXX and my case number for the federal student aid feedback center is XXXX. Feel free to contact them as you have my permission. Please help me I 'm buried in debt and do not want to be financially XXXX by a shady company such as Nelnet.
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| 04/15/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In Mid-XX/XX/XXXX2019, I received a letter from XXXX XXXX XXXX, indicating that as a result the settlement of a lawsuit between XXXX XXXX XXXX XXXX XXXX and CFPB, my loan payment has been reduced, and that XXXX was now collecting payments for my private student loan through XXXX XXXX XXXX XXXX XXXX. The letter, however, did not indicate how my private loan through XXXX XXXX XXXX XXXX that was being serviced through Firstmark Service was going to be terminated or how Firstmark Services was going to be notified of this settlement result.
When I called XXXX XXXX XXXX for clarification, I was told any of my private student loan through XXXX XXXX XXXX XXXX now needs to be paid through XXXX XXXX XXXX, and no one else. When I called Firstmark Services, they insisted I needed to pay Firstmark Services.
I called both Firstmark Services and XXXX XXXX XXXX multiple times, and verified that that all of my private loan that was being serviced through Fiirstmark Serivces wasfrom XXXX XXXX XXXX XXXX XXXX, and I have learned that both Firstmark Services and XXXX XXXX XXXX are sending me bills for payments for my private student loan through XXXX XXXX XXXX XXXX. I have asked to speak with the managers multiple times at both agencies, and I was never able to get through to any managers, and the representatives I spoke at both agencies could only repeat that I owe each of the agencies payments for my private student loans through XXXX XXXX XXXX XXXX without any explanation. I looked for ways to contact XXXX XXXX XXXX XXXX XXXX, but every time I called, I was only given the number for XXXX XXXX after multiple transfer of calls. Neither Firstmark Services nor XXXX XXXX is willing to look into my situation. Both Firstmark Services and XXXX XXXX are refusing to communicate with each other regarding the settlement result of the private loan through XXXX XXXX XXXX XXXX XXXX. Instead, they are both insisting payments.
I have since learned that neither Firstmark Services nor XXXX XXXX XXXX has proved to me with any documents that my payments, indeed, need to be paid through either one of the agencies. In the mean time, I am getting bills from two different agencies for payments for the same private student loan, which I am not even sure what education the loans were for.
XXXX XXXX XXXX XXXX and Firstmark Serivces seem to be acting very irresponsible and unfair, charging individuals through multiple agencies what they do not owe. I request CFPB to look into this matter for me. Thank you so much!
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| 04/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XXXX XXXX, I started my continued education at XXXX XXXX XXXX XXXX at XXXX XXXXXXXX XXXX, NY. I'm currently in the XXXX XXXX in XXXX XXXX. All my requests for student loans were accepted. The problem I have with the XXXX XXXX XXXX is that they refuse to give me the funds from my student account to have my apartment wired for Internet service. I received a quote from an agency that was for {$170.00} to install the wiring needed for the internet service. I told the XXXX XXXX XXXX XXXX campus that I need this money from my student account and was instead directed to the job placement office. I'm totally confused about my student loans about why they were sent to the School in the first place. I don't receive any statements for how much money is in my student account. So far the XXXX XXXX XXXX XXXX has sent me textbooks with missing chapters and books that I didn't need for some classes. These textbooks are not cheap. I found out that the College is for profit. I'm an A and B student and I'm doing very well, with the exception that I have to go to the neighborhood library to do all my assignments. This shouldn't be as I have more than enough in my account that the College should authorize the money needed for the internet service to be installed in my apartment. After installation the cost is {$40.00} a month. The College loan officer said all money not used is going to be sent back to the agency lender. I find this to be a way of not letting me graduate. I feel like I'm being discriminated against because of my age, XXXX XXXX XXXX. This is my second complaint about the same thing. XXXX XXXX XXXX XXXX is holding my student loans for the purpose of collecting interest from my loan. I continually receive emails about attending tutoring. Why would I attend tutoring if I have a grade point average of XXXX. I find them continually trying to get me to do things that I don't need to do just so they can take money out of my student account that I have been denied for taking out of MY STUDENT LOANS FOR THE PURPOSE OF WIRING MY APARTMENT FOR INTERNET SERVICE. When I filled out the paperwork for XXXX XXXX XXXX XXXX, I was told that I would be set up for SUCCESS. I explained to the recruiter that I didn't have internet service or the money to have it installed and I was assured that the loans would be there to help with that. I have a nephew who is attending college and in his first month received {$7000.00} to help with the cost of his education. WHY WOULD THIS NOT APPLY TO ME????
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| 03/20/2017 |
Yes |
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- Credit reporting company's investigation
- Problem with statement of dispute
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Web |
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I filed a dispute with Nelnet regarding the reporting of the defaulted credit lines from back in XX/XX/XXXX. Nelnet responded back citing the FCRA, essentially calling my dispute frivolous and saying they are not required to investigate. THIS IS INCORRECT- my dispute is not frivolous ; in fact I provided additional facts to support my claims than in previous disputes, provided a different argument, and their claim that the trade lines will report for seven-years after the loan was paid in full is legally incorrect since these loans are Stafford loans, not Perkin loans.
I requested the negative information posted on my credit report from my XX/XX/XXXX default to be removed since the company has breached our rehabilitation agreement. When I spoke with the credit collector regarding these defaulted loans in XX/XX/XXXX, I was informed that if I complete the full rehabilitation program, that they would remove the negative marks from my credit report. I relied on this agreement, so much so that I even stalled paying off the loans in full until the program was complete since they told me that if I pay it off in full before the program is complete that they would not remove the negative marks from my report. So, I waited to pay it off, and once the program was complete, I paid off XXXX out of XXXX of the student loans in full right away. This can be verified from my payment history. Despite the fact that I upheld my end of the agreement, Nelnet did not uphold their end and continues to report the negative marks on my report and refuses to investigate my claims by hiding under the " frivolous '' claim. I ask for Nelnet to uphold their end of the agreement and remove my negative marks from my credit report for loan numbers # XXXX-XXXX and XXXX-XXXX for loan groups XXXX and XXXX.
Further, their assertion that the negative reports must be reported for seven years after the loans were paid in full is legally incorrect. That claim would only be legally correct if my loans were Perkin loans, per 15 U.S.C.A. 1681c. That same statute, however, does specify a statute of limitation for reporting the negative information to seven years + 180 days after the date of delinquency. The date of delinquency for these accounts was XX/XX/XXXX ; 90 days past due was XX/XX/XXXX ; and the statute of limitations is thus XX/XX/XXXX. In the alternative of fulfilling their agreement to delete the negative notations from my account, I want a firm commitment to remove the negative marks by XX/XX/XXXX.
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| 03/31/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I graduated XXXX school in XX/XX/XXXXand finished residency in XX/XX/XXXX. My student loans came due before I finished so I had to consolidate because otherwise our monthly cash flow would be unsustainable. The original amount was ~ {$110000.00} and the interest rate was ~6 % which was the weighted average of the interest rates of all the individual loans I initially signed. I signed up for auto pay and received a slightly lower interest rate ( 5.75 % ) and a {$4000.00} onetime bonus. At that time, the holder of the loans was XXXX XXXX ( I believe ) who then sold it to XXXX who held them for about 12 years. The consolidated payment was $ XXXX/month but I began paying {$770.00} in an effort to reduce the principal. More recently, XXXX sold the loans to Nelnet and my first monthly statement from them showed my minimum monthly payment was {$770.00}. This alarmed me because I wanted to insure that the extra $ XXXX/month was credited to the principal to keep paying it down. I called Nelnet about the change and was reassured that the actual monthly payment due was still {$660.00} and that my extra payment was going to the principal. Just today however, I contacted a lender about refinancing one of my houses and during the information gathering, he told me ( while looking online at my credit score, loans and other financial obligations ) that the Nelnet loans ( I was unaware that there were actually 2 loans since I have only been making 1 payment the entire time ) had an interest rate of 7.4 %!! None of my individual, original loans had an interest rate this high! I've been making steady payments for over 15 years and have never missed a payment. I realize that amortization loans have high upfront interest payments but my outstanding balance of {$74000.00} still seems like an enormous amount given the fact that I've been making $ 101/month extra principal payments for over 5 years. I'm so upset and feel like I've been cheated by XXXX or Nelnet and didn't know where else to turn. The lender with whom I was speaking told me about CFPB so I'm reaching out to see if I can get clarity on this issue. I want to believe in organizational integrity and the general honor of mankind so I hope this is just a misunderstanding on my part. My fear is that my payment of {$770.00} was adopted by Nelnet as the minimum amount and that the interest rate was altered to extrapolate that over the term. Any clarity on these matters would be so welcome and would really bring peace to my heart.
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| 05/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Nelnet became the server of my student loans on XX/XX/XXXX and never reported to the credit reporting agencies that the loans were transferred in to them. Nelnet has never reported any of the accounts on my credit reports as paid in full. I've disputed these accounts with Nelnet as not being reported and had to email copies of my credit reports to them to show that they are still listed and being reported by the previous servicer XXXX. On XX/XX/XXXX, I was transferred to the Resolution Specialist XXXX who said she was the highest person in the company that I could speak to when asked for a supervisor " I'm the highest person you can talk to there is no one higher than me ''. XXXX said they Nelnet sent in a notice to the Credit Reporting Agencies each time I disputed it with them. " We sent the CRA 's notice that the accounts we paid in full '', I asked her how can they report an account that they never reported before since they were in suppression per the Depart of Education from XXXX to XXXX " We weren't allowed to report anything during that time period and once that ended we reported to the CRA 's that the accounts were paid in full. So I asked her how can you report accounts as paid in full if Nelnet never reported them in the first place as being transferred from XXXX, and that Fedloan account numbers are not the same account numbers that Nelnet shows, she said " it doesn't work that way, I asked how can you report account paid if you never reported the accounts in the first place, that Nelnet has never been listed on my credit reports and that she can see what's reported on them since she had copies of them in front of her. She stated " Its up the CRA 's if they report what we sent them and correct it not Nelnet, so I asked again how can Nelnet report accounts paid on full if they never reported them in the beginning and that they had to have my permission to report them so they stated " you gave the Department of Education and its servicers permission to report them and I can send you a copy of them '', I stated to her if that's correct them send me written proof of what was submitted to the CRA 's, she stated " I can send you copies of the letter we sent you when you disputed with Nelnet, I said no send me proof of what you transmitted to the CRA 's, per FCRA I have a right to the procedures that were done to report these accounts to the CRA 's. She hung up on me because I got loud because she kept interrupting me as I talked and asked her questions.
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| 11/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Nelnet/US Dept of Education is now the loan servicer of my student loan. This loan was transferred to them from a company called XXXX. I was never informed of this transfer until after both agencies contacted me demanding money. This is not allowed by law as it states a consumer is to be notified in writing before such actions are taken.
Under the Family Education Rights and Privacy Act of 1974 all my student records are to remain private between myself and my institution, I singed an agreement with my university vowing none of my information would be shared with third parties or it's affiliates. FERPA clearly states that all records including my transaction history is to remain private. Reporting my personal identifiable information to the three major credit bureau 's violates this act.
Further under the Privacy Act of of 1974 it clearly states no information is to be shared without my permission. I never gave permission nor have I ever waived these rights.
By placing this very private and personal information that is supposed to be between myself and my university, all my information is available for anyone to see. This information can be used to prejudice me and used against me. This agency along with the Dept of Education and XXXX have willfully misused my private information. They have also ignored my request, also available by law to opt-out of reporting this private information.
16 CFR 6805 states companies are to provide consumers the option to opt-out of certain credit tradleines from being placed on their credit report each month, yet this is not enforced. I wrote these agencies requesting to opt-out yet they chose to ignore me.
Due to the damaging and purposeful misconduct of these agencies I am seeking remedies immediately. I have files a Fraud report with the FTC because that exactly what happened. Anytime a consumers private information such as name, address, phone numbers, social security number, complete transaction and financial history is given to another person, company or other and used for any purpose they want, and without their knowledge - that is called Fraud. My social security number belongs to me and the Social Security Administration, no one else, it is backed by the Federal Reserve. and is not to be given to anyone.
Please see the attachments provided. I demand this information be removed from all three credit agecies, as allowed to me by law within 4 days under 15 USC 1681, 605 - block of information from identity theft.
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| 05/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I had the chance to go over my payment history letter sent from XXXX Department of Education/Nelnet on XX/XX/XXXX, and it doesnt show a history of late payments on record. My sole purpose in requesting my payment history on my student loans is because I have 9 late payments on my credit reports from Nelnet. All late payments listed on my credit reports are dated as follows : 90 Days Late in XXXX XXXX 90 Days Late in XXXX XXXX 120 Days Late in XXXX XXXX 120 Days Late in XXXX XXXX 120 Days Late in XXXX XXXX 120 Days Late in XXXX XXXX 120 Days Late in XXXX XXXX 120 Days Late in XX/XX/XXXX Between XX/XX/XXXX, to XX/XX/XXXX, my student loans were in FORBEARANCE, so I am not understanding why I have late payments shown in XX/XX/XXXX through XX/XX/XXXX on all three of my credit reports. The screenshot attached to this complaint shows that my loans were in FORBEARANCE between XX/XX/XXXX through XX/XX/XXXX. THERE SHOULD NOT BE LATE PAYMENTS LISTED ON MY CREDIT REPORTS DURING THIS TIME PERIOD, THIS IS INACCURATE AND IT NEEDS TO BE UPDATED TO POSITIVE PAYMENTS OR DELETED IMMEDIATELY.
My credit report also shows 90 days late in XX/XX/XXXX ; however, my loans were in FORBEARANCE from XX/XX/XXXX, through XX/XX/XXXX, as shown in the attachments to this complaint.
If you are not familiar with the term FORBEARANCE it is an option to delay student loan payments in case you are temporarily unable to make your monthly payments. While in FORBEARANCE, your loans will continue to accrue interest. That interest capitalizes or gets added to your balance when your loans switch out of forbearance and back into your payment plan.
Attached to this complaint is an XXXX screenshot of the late payments from The Department of Education/Nelnet.
This is unacceptable. I have been suffering from this negative payment history for years and each and every time I disputed these negative payments I am told by Nelnet, XXXX, XXXX, and XXXX that the information is correct, therefore my rights as a litigious consumer have been violated.
Since I had to do my own investigation and clearly proved that I DO NOT HAVE LATE PAYMENTS, I respectfully ask that ALL LATE PAYMENTS FROM THE DEPARTMENT OF EDUCATION/NELNET EITHER BE UPDATE TO POSITIVE PAYMENT HISTORY OR BE REMOVED FROM ALL 3 ( THREE ) CREDIT BUREAUS IMMEDIATELY.
I have attached the full payment history email sent to me from THE DEPARTMENT OF EDUCATION/NELNET within this complaint so you can see for yourself that I NEVER had a late payment.
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| 11/10/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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The wait times to get a hold of Nelnet to service my student loan account have been insane for months. I have called multiple times since the pause ended only to be told by a robotic voice that the wait times are upwards of two hours with no option to be queued and called back. As a working professional that is actively contributing to society every day, it is extremely rare that I have two hours to burn to listen to terrible hold music while I patiently wait for someone to answer the phone to answer basic questions about servicing my student loans. I live in the mountain time zone and practically all of their customer service hours are during the work day, so it is virtually impossible for me to commit the time required to speak with a human being at Nelnet.
If the government wants its money back so badly, then it needs to fork out the cash to service the portfolio. It's insane and frankly insulting to expect borrowers to enthusiastically pay their loans back while contracting with a servicer that literally does not have near the resources required to perform the most basic and critical functions of servicing a student loan portfolio.
Additionally, when the pause ended, I had some loans that were in their grace period and others that grace had been exhausted on. I applied for the SAVE program and only my loans with exhausted grace went into the SAVE program. The rest of my loans still in grace remained in Extended Standard Repayment. I was forward thinking enough to call Nelnet ahead of the pause and was able to speak with someone about this and was assured that my loans in grace would go into SAVE as soon as they converted into repayment. Those loans converted on XX/XX/ and unsurprisingly remain in Extended Standard Repayment. So Nelnet 's representatives just made up an answer to my question rather than just saying " I don't know, let me follow up with you '' and actually taking the time to figure out what was going on.
It is infuriating that the federal government has refused to support its student loan portfolio 's borrowers at nearly every turn. To add insult to injury, the DOE has decided to contract with a terrible, good for nothing servicer. I am so disappointed that they went with Nelnet because XXXX XXXX was so much better.
Bottom line, the government needs to ensure that its student loan servicing vendor has the resources it needs to service the portfolio. It is literally the bare minimum required to get their precious student loans back.
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| 09/10/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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XX/XX/XXXX, XXXX, XXXX, and XXXX 2020 .... called numEros times about the process of my refund. On the XXXX i called to ensure process was going correctly, confirmed bank info as was told was documented correctly. The XXXX i called again and was assured everything was okay and my refund would be in my account the following day. The XXXX of XXXX i received an email saying my refund was returned because of error in my account number, which was suppose to be correct as was told so in the XXXX and XXXX. On the morning of the XXXX a agent at nelnet informed me that if I were to upload a new account and routing number, which was done while on the phone with the gentleman, he n said that this would prevent a check from being printed and sent. That nelnet would process my refund via direct deposit too the bank and account number documented. He confirmed the bank and assured me that all information was correct. He even followed up the bank routing number and recorded that n the process would be successful. Well today, XX/XX/XXXX I noticed on my account a check had been printed so I called once again. This time not one but two agents told me I was infomed incorrectly that they would not be attempting to process my refund a second time, that the gentleman gave me false pretensions and there was no other options but too send a check. They could not tell me why my refund was returned, even though in the past, it was always successful, which I didn't understand due to the fact that my information had not changed. The bank and account number used before was still the same. The two agents were very rude, talked over me the entire call and even went so far as raising their voice. They were not helpful too the matter, nor seemed concerned to attempt to be helpful or ensure my satisfaction or understanding of the matter. They only said that they were aware I was misinformed and reported that the check was printed but not yet sent. Therefore they had opportunity to put hold on sending the check and attempting to process my refund with a new account and routing I provided. I am very unhappy and forced in a situation that could cause financial crisis, as of being homeless due to the fact that I may have to wait another 10 days to receive funds. I understand nelnet had had processing issues in other cases more than once. I am aware there has been complaints due to the same issue and that this seems to be an reoccurring issue. I hope this matter can be resolved in a timely matter.
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| 08/15/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I had XXXX in student loans from my XXXX and XXXX schools. These loans were through Nelnet, and I made XXXX in loan payments from XX/XX/XXXX to XX/XX/XXXX. In XX/XX/XXXX, I refinanced my remaining loans ( XXXX ) through a private loan servicer ( XXXX XXXX to reduce my interest rates. When XXXX announced the XXXX of student debt relief last year, I requested that Nelnet refund me the {$6400.00} worth of payments I had made before I refinanced my loans. They refunded me this amount, and I received a check for this in XX/XX/XXXX. However, I then saw that my balance with Nelnet went back up to XXXX. I called them, and they said they accidentally refunded me the full remaining account ( even though I only asked for XXXX and the remaining loan was refinanced and not my own payment ). I asked them to cancel it and they said they couldn't. I never received the check, although it was addressed to my name and current address. I called Nelnet monthly until XXXX, when they finally told me the check had been cashed in XX/XX/XXXX. Then sent me a copy of the check that was cashed, which was cashed with a forged signature for myself, and at a bank that I do not have an account with ( XXXX XXXX ). I immediately filed a police report, but the police have not done anything to resolve this. Nelnet initially said there was nothing they could do, but after I threatened to get a lawyer involved, the submitted a form to the US treasury and said I should receive a " fraud packet '' from the treasury. It has been 2 months and I still haven't received anything and Nelnet says I just have to keep waiting. However, student loan interest resumes in 2 weeks and Nelnet still says I owe XXXX, and the interest will accumulate very quickly on that amount ( which I shouldn't owe ). I have asked Nelnet to provide a written statement that they will not charge interest while this is being resolved, but they won't do it. I am very concerned that I am going to owe additional money on top of the loans that I shouldn't owe, all due to Nelnet 's mistake ( and also errors with USPS allowing my check to be stolen because I have a locked mailbox, and at XXXX XXXX for allowing a XXXX check written to me to be fraudulently cashed ). This has also impacted my credit score, because I owe loans in 2 places now - the XXXX with Nelnet and the XXXX I refinanced with XXXX which I have been paying off. This has also taken a substantial amount of my own time and energy due to the mistakes of these companies.
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| 11/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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XXXX XXXX XXXX XXXX Department Of Education/Nelnet XXXX XXXX XXXX XXXX, XXXX XXXX Re : Acct # : XXXX, Balance : {$4900.00} and XXXX, Balance : {$9400.00} ( Disputing All XXXX different Loans ) To Whom It May Concern : This letter is regarding account # XXXX, which you claim [ I owe {$4900.00} and {$9400.00}, which appears on my XXXX, XXXX, and XXXX XXXX XXXX XXXX XXXX This is a formal notice that your claim is disputed.
I am requesting validation, made pursuant to the Fair Debt Collection Practices Act and the Fair Credit Reporting Act, along with the corresponding XXXX XXXX laws. Please note that I am requesting validation. ; that is competent evidence bearing my signature, showing that I have ( or ever had ) some contractual obligation to pay you.
Please also be aware that any negative mark found on my credit reports ( including XXXX, XXXX, and XXXX ) from your company or any company that you represent, for a debt that I dont owe, is a violation of the FCRA & FDCPA ; therefore if you can not validate the debt, you must request that all credit reporting agencies delete the entry.
Pending the outcome of my investigation of any evidence that you submit, you are instructed to take no action that could be detrimental to any of my credit reports.
Failure to respond within XXXX XXXX of receipt of this certified letter may result in small claims legal action against your company at my local venue. I would be seeking a minimum of {$1000.00} in damages per violation for : Defamation Negligent Enablement of Identity Fraud Violation of the Fair Debt Collection Practices Act ( including but not limited to Section XXXX ) Violation of the Fair Credit Reporting Act ( including but not limited to Section XXXX ) Please Note : This notice is an attempt to correct records, and any information received from you will be collected as evidence should any further action be necessary. This is a request for information only, and is not a statement, election, or waiver of status.
My contact information is as follows : Name : XXXX XXXX XXXX Address : XXXX XXXX XXXX, XXXX, XXXX XXXX Last XXXX of XXXX : XXXX P.S. Please be aware that dependent upon your response, I may be detailing any potential issues with your company via an online public press release, including documentation of any potential small claims action. I am also including a copy of my complaint to the organizations below : CC : Consumer Financial Protection Bureau CC : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 03/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
I, XXXX XXXX XXXX, am acting on my own behalf and HAVE NOT used a third party for this dispute. This dispute was not filed in error. Let this be known to all, I, am that I am, the consumer in fact, natural person, original creditor, lender, executor, administrator, holder in due course for any and all derivatives thereof for the surname/given name XXXX, XXXX XXXX XXXX and I have been appointed and accept being the executor both public and private for all matters proceeding, and I hereby claim that I will d/b/a XXXX XXXX XXXX and autograph as the agent , attorney in fact, so be it ; Whereas, I of age, of majority, give this herein notice to all, I make solemn oath to the one and only most high of creation only, whoever that may be, and I depose the following facts, so be it, and Fact, the Truth in Lending Act protects the natural person against inaccurate and unfair credit billing and credit card practices. Fact, the Truth In Lending Act Congress finds that economic stabilization would be enhanced and the competition among the various financial institutions and other firms engaged in the extension of consumer credit would be strengthened by the informed use of credit. The informed use of credit results from an awareness of the cost thereof by consumers. It is the purpose, to assure a meaningful disclosure of credit terms so that the consumer will be able to compare more readily the various credit terms available to him and avoid the uninformed use of credit, and to protect the consumer against inaccurate and unfair credit billing and credit card practices. Notice, it is a fact, affiant is aware, 15 U.S.Code 1637 ( b ) ( 2 ) ( A ) refers to a request to resolve a billing error, by providing all documentary evidence for clarification of who funded the account. Until that request is done DEPT OF EDUCATIONXXXX can not report late payments in accordance with regulations of the Bureau,12 CFR 1026.13 ( d ) ( 3 ). If DEPT OF EDUCATIONXXXX reports late payments without meeting the requirements under 15 U.S.Code 1637 ( b ) this is a violation of 15 U.S.Code 1666b and all late payments reported associated with the account numbers XXXX. Thank you, I swear to all information provided herein, I do so under the penalty of perjury that the information I affirm to be true, correct, accurate to my ability and knowledge, so be it ; I do not accept this offer to contract. I do not consent to these proceedings. I do not require subrogation of the bond to settle the charge.
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| 12/20/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Neltnet is my loan servicer for my student loans stopped ACH payments back in XX/XX/XXXX and sent me an email saying my school was under investigation. I was told I would hear back in XX/XX/XXXXon the determination, I was told to not worry about making future payments. I then received an email Nelnet in the last 30 days informing me that my loan was placed into forbearance and that no payments were due until XX/XX/XXXX. I immediately contacted Nelnet to inform them that I did not request nor did I want my loan to be in forbearance and asked them to have ACH payments re-established. I had to ask to be transferred to supervisors multiple times as each representative told me there was no way this could happen. I was even told at one point if I wanted any documentation I would need to get a court subpoena and that I had requested the forbearance back in XX/XX/XXXX. To which I again asked for documentation and was told to call the Borrower Defense to repay hot line. I did so and was informed they had NO record of me submitting any application for discharge/forbearance. I immediately called Nelnet back again and was informed that they could now lift the forbearance . I asked for an email or mail confirmation of this and was told I would see something in the next few days. These calls took place on XX/XX/XXXX. I then asked to file a claim to waive all interest accural since Nelnet stopped was the one who stopped processing my payments and this was not at my request. On XX/XX/XXXX I recieved another call from Nelnet , by a reprensative named XXXX stating that Nelnet could not inianiate ACH payments again until XX/XX/XXXXbut I could go online or mail in payments. This was not the resolution I had been told when speaking with XXXX and XXXX with Nelnet on XX/XX/XXXX. I then recieved an email from Nelnet informing me to go online with Nelnet and fill out an application for REPAYE program. Again, this was not at my request. I had been making monthly payments and been in good standing with this loan for years. In addition to making my montly payments as scheduled and on time. In addition to this my mother had been making overpayments on the account as well. There is no explanation as to why I was ever placed into forbearance without consent and this is unacceptable behavior on the part of Nelnet. I will be following up this with a complaint to the Attorney General and a complaint has already been sent to FSA. Students should never be railroaded in this manner.
|
| 06/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
In XXXX Nelnet reported XXXX of my student loan accounts as being 90 days late. I knew that my student loans should have been in COVID forbearance that was federally mandated, so I called Nelnet to find out what the issue was. I was informed that all XXXX loans had been sold to a private financial institution without my knowledge or consent, so they did not qualify for forbearance. However, upon speaking with the agents ( I called twice, and recorded both calls which I can produce if needed ), I was told that this was an error on their part and my loans were placed into the COVID forbearance. I was also told that the late payments ( which dropped my score over XXXX points ) would be removed, but they never were.
In XXXX, XXXX I consolidated all of my loans and moved from Nelnet back to Great Lakes. I didn't check my credit report again until the beginning of this year ( XXXX ). Upon checking, I found that all XXXX accounts were reporting as 90 days late for XXXX, XXXX. I disputed their reporting at all XXXX CRAs and they then moved the late payments to XXXX, XXXX. I disputed again a month later, and the late payments were moved to XXXX again. Upon the third dispute the late payments were moved yet again. However, they were reporting that I was on time the month prior to the late payments ( instead of being reported XXXX, XXXX, then XXXX days late ), which is inaccurate reporting.
I have also filed a complaint with the Department of Education and Nelnet has once again denied that they are reporting inaccurately, stating that those loans weren't part of the COVID forbearance - yet once I found the error in XXXX, those loans were put into the COVID forbearance immediately. Furthermore, how can federally backed student loans turn into private loans without consent or notification? These loans were not taken out as private loans, and so should have qualified for the COVID forbearance. I am confused about how this was permitted to happen, and am certain that my rights were violated. Finally, their reporting that I was on time XXXX month, and then 90 days late the very next month, which is an impossibility.
Clearly, Nelnet has XXXX intention on reporting these accounts accurately and has made a game of moving around the late payments with each dispute. I am at the end of my patience with Nelnet and will likely proceed with litigation if the CFPB is unable to resolve this by having those XXXX accounts deleted from all three credit reporting agencies.
|
| 11/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XXXX XXXX XXXX XXXX Department Of EducationXXXX XXXX XXXX XXXX XXXX, NE XXXX Re : Acct # : XXXX, Balance : {$4900.00} and XXXX, Balance : {$9400.00} ( Disputing All five different Loans ) To Whom It May Concern : This letter is regarding account # XXXX, which you claim [ I owe {$4900.00} and {$9400.00}, which appears on my XXXX, XXXX, and XXXX Credit Reports ] . This is a formal notice that your claim is disputed.
I am requesting validation, made pursuant to the Fair Debt Collection Practices Act and the Fair Credit Reporting Act, along with the corresponding local state laws. Please note that I am requesting validation. ; that is competent evidence bearing my signature, showing that I have ( or ever had ) some contractual obligation to pay you.
Please also be aware that any negative mark found on my credit reports ( including XXXX, XXXX, and XXXX ) from your company or any company that you represent, for a debt that I dont owe, is a violation of the FCRA & FDCPA ; therefore if you can not validate the debt, you must request that all credit reporting agencies delete the entry.
Pending the outcome of my investigation of any evidence that you submit, you are instructed to take no action that could be detrimental to any of my credit reports.
Failure to respond within 30 days of receipt of this certified letter may result in small claims legal action against your company at my local venue. I would be seeking a minimum of {$1000.00} in damages per violation for : Defamation Negligent Enablement of Identity Fraud Violation of the Fair Debt Collection Practices Act ( including but not limited to Section 807-8 ) Violation of the Fair Credit Reporting Act ( including but not limited to Section 623-b ) Please Note : This notice is an attempt to correct records, and any information received from you will be collected as evidence should any further action be necessary. This is a request for information only, and is not a statement, election, or waiver of status.
My contact information is as follows : Name : XXXX XXXX XXXX Address : XXXX XXXX XXXX, XXXX, GA. XXXX Last 4 of SNN : XXXX P.S. Please be aware that dependent upon your response, I may be detailing any potential issues with your company via an online public press release, including documentation of any potential small claims action. I am also including a copy of my complaint to the organizations below : CC : Consumer Financial Protection Bureau CC : Attorney Generals Office CC : XXXX XXXX XXXX
|
| 07/30/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
Older American |
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I am the cosigner on my granddaughter.s student loan which is XXXX serviced by XXXX XXXX XXXX. XXXX XXXX reported 4 late pyts to XXXX which were actually late but there were extenuating circumstances which after several calls to both XXXX XXXX and XXXX ( disputes ) they wouldn't'.t even listen. My granddaughter applied to XXXX XXXX after earning her degree from XXXX XXXX University and paying loans for almost 4 yrs. She ca ; ; ed XXXX XXXX and was told she could have a deferment from paying the loans, therefore, she stopped paying them for 4 months and then was told she couldn't have the deferment so I immediately paid the back payments and thought this was all set. I never looked at my credit report until this year, not knowing there were late pyts on it. I have had to sign for my 4 grandchildren for loans and was signing for my youngest one 's loan and discovered the lates. I have spoke to XXXX XXXX several times and my granddaughter has spoke to them several times and they told me every call is documented. Nobody apparently listened to my request to forgive these lates because of a error ( thinking she was deferred ). They kept saying they're valid lates. She has a perfect credit until this period of time now she has the lates and i do. I am a elderly woman almost XXXX yrs old and have never had a late on my credit report, in fact it was perfect before this incident. I spoke to several people at XXXX XXXX and after telling my story to several people including supervisors all they said was it was a valid late and did not listen to what I was saying regarding the deferment. They told me to call XXXX saying perhaps they could help me. All XXXX did was investigate and was told it was a valid late and wouldn't change the report. My granddaughter did not deliberately not pay these payments, she thought she was deferred. We need help to get this forgiven. I'm told these are on our credit report for 7 years if these can't be changed. My granddaughter will have to consolidate her loans so she can afford them when she finishes school again but probably won't be able too because of this error. She goes to XXXX School full time and works every hour she can at XXXX XXXX to earn the money to pay these loans She is giving it her all and is volunteering to go with XXXX XXXX XXXX to XXXX to help the less fortunate ; she is really a good and reliable kid, this never would have happened if she wasn't given wrong information regarding the deferment. Please help.
|
| 08/21/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I had taken out a student loan years ago around XXXX to XXXX with a lender to assist with rent and other payments while attending school. I later consolidated this loan for a lower interest rate with one other loan at the time. I was admitted to the hospital in XXXX which caused me to get behind on many bills. In XXXX, I filed a XXXX XXXX Bankruptcy and my private loan with XXXX was included in this bankruptcy and the debt was XXXXscharged under a normal bankruptcy proceedingXXXX XXXX was served properly, and it was listed as student loans in the bankruptcy proceedings. I was informed by the clerk and court that this debt was discharged under a normal bankruptcy proceeding and therefore the lender should no longer be able to collect on this debt. At the time of the bankruptcy, the amount of debt was only {$39000.00}. This amount was to be removed from my credit ( which it was ) but later returned when Nelnet stated that they now service this loan. Nelnet has been collecting interest on this loan from the time they state that they took over, which interest is now in the amount of {$13000.00}. During the time of Covid, all student loans and interest were deferred due to Covid and I was instructed except these two " private loans '' and that interest would still occur. I stated that these loans were discharged and provided copies of the bankruptcy proceedings and requested a forbearance until this was straighten out.
I filed a complaint with CFPB previously and their response was that once the bankruptcy is completed that my loan servicers are notified again to return your account back to repayment status. Nelnet was not notified to return this private loan back to a repayment status, and if so, then they need to provide documentation which shows that this loan was to return to a repayment status. What gives Nelnet the right to dictate the law especially when this was discharged?
Nelnet has no right to be servicing this private loan that was originally with XXXX lenhder and discharged completely in a bankruptcy. Someone needs to look in to this as Nelnet is taking advantage of the situation entirely. Nelnet sent a letter but I want proof for where they received something showing that this loan was to be returned to a repayment status. When a JUDGE informs me that this was discharged debt under a normal bankruptcy proceeding, and Nelnet is trying to collect, something is obviously wrong. This debt needs to be removed along with all interest.
|
| 07/10/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
My loan was transferred from XXXX XXXX XXXX XXXX to Nelnet. Nelnet says this happened in XX/XX/XXXX, SC student loans says the last info sent was in XX/XX/XXXX. I paid off the entire balance to Nelnet in the amount of XXXX on XX/XX/XXXX, & because I paid the loan after XXXX on XX/XX/XXXX, I also had to make payment for the next days interest which was less than XXXX cent. ( I will have to pull bank statement to determine exact amount of interest paid with the second transaction ). Almost 3 months after the payoff, Nelnet sent me a statement on this account stating I still owed {$60.00}. I called immediately since this was already paid off. Nelnet told me at that time that it was the last payment still owed, as they did n't take last payment with the transaction. I was sent to a supervisor who told me the same. I argued that because I was sent a statement that it was paid in full. I was getting so frustrated that we had to end the conversation before it got nasty. I called back a few weeks later hoping to get somewhere with them before the due date of the payment they claim I still owe. At that time, I was told that XXXX XXXX XXXX XXXX ( XXXX ) had sent a statement of fees still owed on the loan to them & that it was NOT the last payment withheld from payoff as I was told before. I asked for information to contact XXXX about this because I was n't aware of any fees. I called XXXX who says they have n't sent anything to Nelnet since XX/XX/XXXX. Something sounds very suspicious and I want to know where this balance came from because I feel this is bogus charges & they ca n't seem to get their story straight about where the balance came from. If I owe, and they can prove the charges legitimate, I will pay. However, I do not have money to just give away for some bogus charges they came up with and ca n't explain how they got there. They have had me going around in circles from Nelnet to XXXX and I 'm not getting a straight answer from Nelnet. **I ca n't put my hands on the paid in full receipt because we have alot of stuff boxed up to move, but the attached file is a statement sent in XX/XX/XXXX that I owe {$60.00} & states the amount I paid off and the date it was paid off. I have bank statements and I hope Nelnet will still have a copy of the phone conversation on XX/XX/XXXX when I spoke to a representative to give my checking account information to pay off the loan. When I unpack at our new home, I will gladly send in the paid in full receipt.
|
| 10/24/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I applied for SAVE program XX/XX/2023. My application showed as reviewed and completed by Nelnet, my loan servicer, as of XXXX XXXX. My account showed a balance of over {$700.00} due XX/XX/XXXX, while studentloans.gov showed {$590.00}.
I called Nelnet XXXX XXXX. I had to wait through a hold of nearly two hours. A customer service representative informed me that the company is delayed in approving the SAVE applications and I should expect that I would be placed into an administrative forbearance again if the due date were reached and Nelnet had still not completed their review of the application. She confirmed that the amount should and would match studentloans.gov. The entire call took less than 5 minutes.
By XX/XX/XXXX ( today ), my account showed a past due balance of the incorrect amount previously mentioned, and had now doubled as the same amount was now due for XXXX as well.
I called Nelnet and again was placed on a hold of nearly two hours. The customer service rep who helped me this time again told me that the application had not been processed because Nelnet is behind. She informed me that my only options to avoid past due payments piling up and affecting my credit were paying the current balance or to be placed into a hardship forbearance which would be removed once the application is processed. I was informed the forbearance does not count toward my months paid as I work toward forgiveness under the Income Driven or SAVE plans, even though none of this is my fault and I would have paid the correct amount had Nelnet finished their review. I agreed to allow the Nelnet representative to place me into the hardship forbearance, as that was my only option because I can not afford to pay the due amount, which is now more than {$1500.00}.
Throughout this entire process I have never received any correspondence about my application from Nelnet, despite the original guarantee that I'd hear something within 5-10 days of when I applied as well as every 10 days following that. The representative said the company is aware of problems with this correspondence, but she could not provide me any information in writing to confirm.
I was also informed that once the application is reviewed by Nelnet, I'll be required to pay a {$5.00} fee to move my loans into the SAVE program, which seems outrageous considering I'm already paying hundreds of thousands of dollars and have had such a nightmare getting any communications from them about this move.
|
| 12/18/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
On XX/XX/XXXX we logged into our NelNet account to change our password as our accounts had been compromised by a hacker. Normally, we make large lump sum payments on our student loans as we are healthcare professionals and often times the hospitals assist with our repayment. Therefore, the due date is always changing. Upon inspection of our account we found that our interest rate had increased to 3.5 % from 2.05 % because of a delinquent payment. Their office was contacted on XX/XX/20 with which we spoke to XXXX a customer service representative. She reported that she would send an email to leadership/incentive department regarding retracting the interest rate. On XX/XX/20 we were contacted by XXXX ; a resolution specialist whom then indicated that statements, phone calls and emails had been sent to our address on file however, the mail was returned because they had the wrong address. I then proceeded to ask regarding the phone calls and if there were any voicemails left. XXXX stated the computer had attempted to contact us 3 times but, did not leave a message. I then asked XXXX how are we able to respond if your computer does not leave a message and your company has the wrong address. He did not have an answer to that question ; just simply stated that NelNet was unable to reinstate our initial interest rate secondary to delinquency on our part not NelNet 's part. I proceeded to ask for his manager and he responded that he would have to email leadership and he/she would be contacting us however, it is unlikely that anything can be done. I asked XXXX to elevate the complaint and if he could contact the lender XXXX to see if they are willing to reinstated the initial interest rate. He stated that he is not allowed to contact XXXX but would be happy to escalate the issue. Today XX/XX/20 I contacted XXXX and spoke with XXXX ; she too reported she would have to research this issue and get back to me on Monday. This is a very frustrating and time consuming experience. We are both XXXX XXXX XXXX workers and this loan is a XXXX loan that is used to gain the XXXX needed to XXXX XXXX XXXX. We are very disappointed that NelNet and XXXX would do this during such a crisis time and foremost, during a time when the healthcare community has taken not only a financial hit but a XXXX health hit as well. If this is how front line workers are treated by these companies during a pandemic ; I would hate to see how we are treated on a normal everyday basis
|
| 05/15/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I previously filed a claim - Complaint ID XXXX XXXX / XXXX / XXXX . My explanation was presented by the company with much distortion. I have repeatedly asked for a copy of Gov't payments to my account -- '' If your new monthly payment isnt large enough to pay the accruing interest on subsidized portion of your direct loan, the Federal government will pay it for you for a period of up to but no more tha n three consecutive years once you begin your Income Based Repayment program. This is XXXX of the many forgiveness aspects that Federal Student Loans offer. '' This has not occurr ed ... I am on t he Income Bas ed Repayment plan and my loans are increasing tremendously ... I am now owing XXXX figures ... I do not understand how the loan supposed to be paid of in 25 years ... I will be owing over 1 million dol lars. Please escalate this complaint to legal office and/or provide me names of attorneys and or an agency above cfpb. " If over the lifetime of this loan, you make 300 q ualified payments and the loan is still not completely paid off, any remaining loan amount will be forgiven and legall y discharged. '' How will this loan ever get paid off under this plan. I am paying my interest but it is increasing at an accelerated rate. Plan in cludes a 20 year forgiveness for new borrowers that took their loans out after XXXX XXXX XXXX , or 25 years if the loans were taken before that date. The lifetime of an Income Bas ed Repayment Loan i s considered to be no more than 25 years. If over the lifetime of this loan, you m ake 300 qua lified payments and the loan is still not completely paid off, any remaining loan amount will be forgiven and legally discharged. However, this discharged a mount is considered taxable and must be paid for the year it was forgiven ; i.e . a loan discharged in XXXX must be paid with other XXXX Income Taxe s due in XXXX . -- -- -- -- -- - Issues include : Estimated Interest Daily Interest Outstanding Principal Balance -- tremendous increase. -- -- - I do not want to have my loans serviced under Nelnet. I f eel as though it is too much fraud and no-one is trying to resolve my issue. Please escalate my issue to the agency above the cfpb and/or a contact person at the Office of Inspector General. I will file a complaint their next. My account ne eds to be reconciled and properly handled. There are too many complaints regarding XXXX on the WEB. Please do an audit on my account.
|
| 10/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Okay Eye just got off the phone with Great Lakes/Department of Education regarding student loans and XXXX admitted that no Man or Woman representing Great lakes/U.S. Department of Education were present in the event that the contract/partnership/agreement was made which would constitute a meeting of the minds regarding everyone who's involved in the partnership. She also admitted after being asked who's been making payments towards the account if the Man who attended XXXX XXXX XXXX has not made one payment toward such account yet the account is paid up in good standing? She admitted that there could be fraudulent activities as she can be heard looking into the records themselves. This constitutes from the representative of Great Lakes/U.S. Department of Education own mouth that there's not only fraud and that they are the borrowers of the credit which was extended to them but there's proof of failure to validate pursuant to 15 U.S.C. 1692g that the Man whom they've made claims owing a debt does not owe such debt and that Man is actually owed back the credits which Great Lakes/U.S. Department representatives borrowed. No truth in lending disclosures can be found in the promissory notes, contracts/ agreements or partnership nor were there any disclosure pursuant to 15 U.S.C 6802 to opt out of financial institutions not disclosing personal information to a non-affiliated third party. The XXXX XXXX best explained the justification for the mutually exclusive approach in XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX ( XXXX XXXX XXXX, where the court found that a company that acquire [ s ] [ performing ] debt [ and ] continues to service it is acting much like original creditor, whereas a company that acquires defaulted debt must have acquire [ d ] the debt for collection [ and ] is acting more like a debt collector. To justify this approach, some courts look to the exception in F.D.C.P.A 's definition of " creditor '' and find that any person who receives assignment of an account in default is doing so solely for the purpose of facilitating such debt for another. Even if the entity owns the4 debt and is thus the person to whom the debt is owed, these courts find that the exception takes them out of the definition of creditor because the debt was originally owed to another. See XXXX v. XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX Cir. 2008 ) ( finding that the definition of creditor excludes those who acquire and attempt collect a debt in default.
|
| 02/04/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I was a victim of identity theft. Upon realizing that this had happened after pulling my credit report for the first time a couple years ago, I realized that there were items on my report that I had no idea what they were. I immediately searched for the name of the companies and guidance on how to resolve this matter. I was directed to the FTC to file a report that would remove these accounts from my credit report ( s ). The report would also serve as my " police report '' hence the accounts are out of the limitation to be handled by the local authorities ( per the pd ). One of the accounts was changed quite a few times. Two of the three reporting agencies updated my report very quickly, removing all of the items that were on my FTC report. XXXX was the easiest and most helpful. XXXX has been accessible but some of the items took a while to remove. The 3rd ( that this complaint is about ) is XXXX. They keep checking my disputes ( which take fairly long ) and come back saying that they are mine. I called them so many times to explain that the other reporting agencies have deleted them and to check my FTC claim. When I further explain that the company went from one company name to another, they don't understand why I am upset because they removed the old accounts under the old name, but left the same accounts with the newer name. When i call to further explain or complain, they ask me a series of questions that are for my protection as they claim ... .the problem is, and I tell them this, the questions they ask are about accounts on my credit file that DO NOT BELONG TO ME, therefore i can not answer them. I give them all information about accounts that are mine and still cant get any headway with them. I don't understand how 2 out of the 3 are updated to reflect my actual accounts, but this company can not get on the same page. I have been dealing with this for a couple years now and it is really hindering my score & affecting my ability to do anything that pulls from XXXX. When i call them, they are like robots ... they do not listen or try to help when i say things like i don't own the accounts that you are asking me about so i can not answer them. If they delete the original accounts, why do they keep the same accounts that just changed names or hand offs?? I am also including the information that i sent to the companies reporting info to the credit bureau 's. I am being penalized and harassed by collectors for things that are not mine.
|
| 10/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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I had my loans transferred to Nelnet from Great Lakes ( not by choice ) and the process has been incredibly frustrating. In XXXX I applied to be switched to the new SAVE plan. It took Nelnet months to deal with that request. On XX/XX/2023 I received a letter from Nelnet saying that because I had applied for the SAVE plan I had been taken off of my IDR plan and entered into a Standard Repayment plan, because I needed to make a one time payment in order to be considered to be switched to the SAVE plan. It looks like Nelnet then switched my auto debit amount to be {$5.00}. The letter Nelnet sent me was incredibly confusing and contradictory. It said I had requested to make a Reduced Payment Forbearance payment rather than a Standard Repayment one time payment, I didn't request anything in fact, but now my account shows Standard Repayment. The letter also said " The one-time Reduced Payment Forbearance payment amount you chose is BLANK. The payment is due on BLANK. '' leaving both the amount and due date blank. I have tried calling and the call center seems entirely shut off, I just get a robot saying " This party is not taking calls right now. '' I sent in an online support request on XX/XX/XXXX asking for clarification and on XX/XX/XXXX Nelnet responded to my email saying " You do need to complete exit counseling from Income Base Plan before we can start the processing for Save Plan. Unfortunately, you would need to speak to a specialist to follow through with the exit counseling, therefore you would need to call within the next 2 business days. They can be reached by calling XXXX. Your outstanding interest will capitalize and add to your principal balance. This may result in higher monthly payments once your account is in a repayment status. '' It is absolutely not true that I need to re-do exit counseling, this is incorrect information Nelnet provided me as a consumer. I called the Call Center immediately, waited on hold for over 3 hours and when I finally spoke to a representative she said I did not need to do any exit counseling, that my request to switch to SAVE was still processing ( months after it was made ), and that they would agree to put me in administrative forbearance ( as they should have originally without me requesting ). However, my account is still showing as " Standard Repayment, '' not SAVE and not an administrative forbearance. I have lost all faith that Nelnet is telling me the truth or managing my account properly.
|
| 11/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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The following is an email I sent to XXXX and contains a description of the issues I have been attempting to have resolved : " I was transferred to Nelnet for GLBS and when interest resumed XXXX I Enrolled in auto debit ( XX/XX/XXXX ). An administrative forbearance was applied and I was told through a letter in my Nelnet inbox that there was no action needed.
During the beginning of XXXX I decided to make a supplementary payment toward my loans of XX/XX/XXXX of {$230.00} ( Confirmation XXXX ).
On XX/XX/XXXX I received a message in my nelnet inbox that my " financial institution was unable to process the transaction ''.
I decided to re-enter my payment information and created " checking 2 '' and used this method to make a payment of {$500.00} on XX/XX/XXXX ( confirmation XXXX ).
On XXXX I received an email from Nelnet stating that my payment from the XXXX was returned due to " Insufficient funds ''.
After a phone call with the bank and a look at my account it became clear that there was never a time in XXXX or XXXX that my account was insufficiently funded to make these payments. Not only that but they informed me that there had not been any requests for payment from nelnet.
I called Nelnet customer service and after a 3 hour wait, they informed me that there was no way to confirm the account or routing number that the Nelnet system was attempting to use to collect payment.
Today I Input my bank information on the Nelnet website again and made 2 more payments but I'm being told that my missed payment will affect my credit.
I feel as the borrower I have fulfilled every reasonable obligation to make payments and it is unacceptable for my credit to be affected by a fault in the Nelnet payment system.
Please advise on a course of action to correct this error.
Account : XXXX '' I received and automated response to this email which read : Thank you for your email. Were currently experiencing unprecedented email volume, which is preventing us from responding to your specific question ( s ). We apologize that we arent able to answer your individual email, but we believe that one of these options may be the fastest way to answer your question : '' Below the phone number that I had already called was listed. Before sending the above email I had spent 3 hours on hold only to be told to send an email to XXXX. I other words, I was being sent in circles from one brach of Customer service to the other with neither willing to help.
|
| 11/24/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Improper use of your report
- Reporting company used your report improperly
|
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Web |
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1.I have never had an account with this company DEPT OF ED / NELNET XXXX REMOVE from all credit agencies from reporting.
2.consumer means any natural person obligated or allegedly obligated to pay any debt. According to 15 U.S. Code 1692a ( 3 ) 3.This letter is in pursuing 15 U.S. Code 1692c ( c ) Ceasing communication 4.I am the consumer mentioned in 15 U.S. code 1692a ( 3 ) You are DEPT OF ED / NELNET the debt collector 15 U.S. Code1692a ( 5 ) I am invoking specified remedies under use 15 U.S. code 1692c ( c ) ( 2 ) as a creditor I am demanding you to terminate all farther efforts pursing to 15 U.S. Code 1692c ( c ) ( 1 ) 5.I am the executor under the 15 U.S. Code 1692c ( d ) pursing to 15 U.S. Code 1692d A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 1 ) ( 2 ) and ( 4 ) 6.According to 15 U.S. Code 1962e ( 8 ) Communicating or threatening to communicate to any person credit information which is known, or which should be known to be false, including the failure to communicate that a disputed debt is disputed.
7.15 U.S. Code 1692e ( 12 ) The false representation or implication that accounts have been turned over to innocent purchasers for value.
8.As mentioned in the 15 U.S. Code 692f Unfair practices ( 8 ) 9.While pursuing to 1692g ( b ) while the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt.
10.15 U.S. Code 1692k Civil Liability ( a ) Amount of damages Except as otherwise provided by this section, any debt collector who fails to comply with any provision of this subchapter with respect to any person is liable to such person in an amount equal to the sum of ( 1 ) ( 2 ) ( A ) ( B ) ( 3 ) 11. Mentioned in 15 U.S. Code 1681a ( 3 ) ( 3 ) Restriction on sharing of medical information. Except for information or any communication of information disclosed as provided in section 1681b ( g ) ( 3 ) of this title, the exclusions in paragraph ( 2 ) shall not apply with respect to information disclosed to any person related by common ownership or affiliated by corporate control, if the information is ( A ) ( B ) ( C ) Ive pointed out many violations your company is in pertaining to the U.S. Code 1692 and 1681.
|
| 08/11/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
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Web |
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This is directed at XXXX XXXX, Senior Resolution Specialist for Nelnet Student Loan Servicer. This complaint is in reference to the Fair Credit Reporting Act on what was reported to XXXX which was actually reported but the reported amount was {$47.00} not the {$50.00} I paid on XX/XX/18. Please go to my history that shows how much was paid. Now as to XXXX and XXXX after all my phone calls because you wouldn't believe that your company didn't report my payment to these credit bureaus. As of XX/XX/18 XXXX and XXXX were finally able to verify to me that Nelnet finally fixed my issue. But now there's another problem. On all three of my credit bureau reports, one of your employees reported I paid {$47.00} not the {$50.00}. Where's my {$3.00} and why would an employee report {$47.00} and not the {$50.00} I paid? Did Nelnet think I would't find out? Now I have to wonder about the accuracy of your Website on the Principal and Interest. Now I have to contact the Department of Education for a third time because of the incompetence of your company. On my account, it is still showing that payments are being processed that went through my checking account days ago. The two separate payments that I made on the morning of XX/XX/18 are not showing up under the payment history. These payments were made way before your cut off time.I want this taken care of immediately {$50.00} reported to all three credit bureaus. I can't wait till Nelnet reports my payments in XX/XX/2018, it ought to be interesting. You as a loan servicer, especially for the Department of Education, should have people competent enough to input the right amount somebody has paid on their student loan for the month. Your screwing with my credit reports and I won't put up with it. Because of Nelnet 's constant mistakes and a Senior Resolution Specialist won't believe what your telling him and won't even check into the issue, I have had to put the credit bureaus into my contacts on my phone and the Department of Education because of Nelnet. You as a Senior Resolution Specialist did not do your job. I don't care if you are upset with me or don't like what I've said about Nelnet because it's true. It's not my problem, it's yours! On Monday XX/XX/18, I will be checking with all the credit bureaus to make sure the amount has changed. The scary thing is that this probably happens everyday to people who pay their loans. I'm sure we'll have further written communication in the future.
|
| 01/22/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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During college, I took out a loan from Nelnet for {$3500.00}. Unfortunately, I forgot about the loan because the company sent me repayment information to my old university email, which I no longer had access to after graduating XX/XX/XXXX. Then on XX/XX/XXXX, I was notified of a delinquency on my credit report. I looked into it, and discovered that my Nelnet loan was now delinquent, as I had not made a single payment. Realizing my mistake, I called Nelnet to try and fix the situation. The loan officer promised on the phone that if I paid off the loan in full right now, Nelnet would remove the delinquency and it would not affect my credit score in the future. Because of his promise, instead of making monthly payments on the loan, I paid off the loan in full using my savings. I called two more times after I paid the loan to make sure everything was paid off completely. Both times, the loan officers ensured that the loan was paid off, and that the delinquency would be removed. I assumed everything was done regarding my Nelnet loan.
However, I checked my credit score earlier this month, and my credit score dropped again. I called XXXX, and the XXXX agent confirmed that my NelNet delinquency was still hurting my score. My delinquency was still on my credit report, unlike what Nelnet had promised. I called Nelnet today to clear up the issue, and the agent this time sang a completely different tune. The agent said that delinquencies can not be removed, and that the delinquency would stay on my report for 7-10 years. I explained that I had paid off my loan in full because I was promised that the delinquency would be removed from my credit report. The agent said she would " look '' into the recordings. But 5 minutes later, she came back saying the recordings could not be found because they were too old. I am very frustrated because I think Nelnet should still have access to the recordings as they are not even a year old ( XX/XX/XXXX ), and may be hiding the calls on purpose. I am also frustrated that Nelnet promised to remove my delinquency, and now claim that they are unable to do so under any circumstance. I researched online people getting delinquencies removed from their credit report, and I am certain that Nelnet can do so also. The Nelnet agent I talked to today said she would also submit a complaint to her supervisor, but I am very skeptical. All I want is for the delinquency to be removed from my credit report as promised.
|
| 10/04/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Older American |
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Nelnet XXXX XXXX is reporting that several accounts were delinquent at least or more than 90 days. This is completely false. I have contacted Nelnet XXXX XXXX and disputed this but they have never made any attempt to correct or validate their error.
I have one student loan. It was consolidated. There are 6 student loans showing delinquent states on my credit report when I have never ignored or missed any agreed upon payment. In most cases they were processing paperwork for a deferment or did not know the nature of their own student loans. I am an XXXX for the last 18 years and should be eligible for the XXXX Forgiveness Program but when I call they dont know what I am talking about and transfer me from one department or the other until I have run out of allotted time devoted to this. In some cases this has been over 1 hour.
My balances, payments and terms are incorrect because of this but they continue to knowingly inaccurately report my student loan.
I have not been late with them. In regards to their latest reported late payments I applied for the Income Based Repayment plan. While they were processing it they informed me they were placing the loans in deferment status. This was for the months of XXXX, XXXX and XXXX. In XXXX I was approved for the IBR payment plan. I spent an hour with a XXXX loan person and he promised that I qualified for an immediate loan forgiveness. I also asked " who owns the loan? '' He responded " XXXX XXXX, XXXX XXXX, XXXX, Nelnet, XXXX, and XXXX XXXX ''. I've been given all these answers from personnel and nothing but derogatory credit is the result.
I have been unable to purchase a home and have suffered financial injury due to their inaccurate reporting which is in violation of precedent established by the US Court of Appeals, Ninth Circuit, No. 00-15946, Nelson vs. Chase Manhattan.
They have ignored my disputes and pleas for accuracy. This is violation of
FCRA Section 623. XXXX and XXXX knowingly facilitate this. After failing to achieve effective communi
cation with my loan servicer I have also tried to have these errors corrected directly with XXXX, XXXX and XXXX. They continue to do mock investigations and let gross inaccuracies remain on my credit report. This has caused me financial injury and is in violation of FCRA Section 623 CUSHMAN, v. TRANS UNION CORPORATION US Court of Appeals for the Third Circuit Court Case 115 F.3d 220 June 9, 1997, Filed ( D.C. No. 95-cv-01743 ).
|
| 07/28/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I've tried reaching out to Nelnet about the violations that they committed as far as my rights are concerned, 15 US Code 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information, It clearly states ( a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title. ( b ) opt out ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option.
I never received a Form or anything about this company sharing the information that i submitted to them. and I would have thought out of all companies that this company would know not to just report anything on my consumer report. Because 15 US Code 1681 ( a ) ( 2 ) ( Exclusions ) -Things that aren't supposed to be included on a consumer report. Information solely as to transactions or experiences between the consume and the person making the report, this does not include Consumer- is an individual ( Me ), Person- Any individual partnership, corporation, Trust estate , cooperative association , government, or governmental subdivision or agency, or other entity. Experiences & Transactions-Applying for a loan, credit cards, late payments, high utilization, charge off ( s ) collection accounts, Judgements, Repos, Bankruptcy. Any authorization or approval of a specific extension of credit directly or indirectly by the issuer or of a credit card or similar device. You don't have permissible purpose to be on my consumer report by law you have no permissible purpose to contact third parties with my private or personal information 15 USC 1681a speaks on a consumer right to privacy.
|
| 12/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Hello, I'm fed up. My almost {$800.00} per month student loans resumed this XX/XX/XXXX, and this is what I've had the displeasure of dealing with : XXXX set up auto-debit well before XX/XX/XXXX, along with my bank account information.
-On about XX/XX/XXXX, I logged into my student loan account and was advised by Nelnet XXXX my account was delinquent, and I had to pay the outstanding balance immediately.
XXXX did, and then they charged me twice for XXXX. When I tried to call them to remedy the situation, I was told I had to contact my bank to reverse the charges for the second unauthorized charge, which I did. The second charge was reversed.
-While I was still doing automatic debit with Nelnet XXXX I received another message from them in XXXX that my automatic debit was not accepted because I had " insufficient funds. '' This was nonsense, as I had well over {$1600.00} in my account, and told them such.
XXXX 'm continued to be hounded by emails and statement balances from the XXXX XXXX XXXX XXXX and Nelnet XXXX letting me know I am " behind '' in my payments.
-As a last resort, I decided to just use my bank and XXXX XXXX XXXX payment to XXXX XXXX.
XXXX just received a notice from my bank a moment ago that the transaction " Failed '', even though I have {$2200.00} in my account.
-My patience is at an end. If Nelnet doesn't remedy this situation within 10 days, that will let me know I will need to pursue further legal action to protect myself from their nonsense.
-I am begging you to please help me. I am not trying to get out of anything, and this is the first time in my life that I've had to strategize how to pay another entity ; you'd think they would want more money. Oh ... nevermind ... I won't get the scraps of minor interest rate reduction if my auto-debit is disputed or cancelled.
-And this has been really great just in time for the holidays, so I guess my loved ones will be lucky to even get a card this year with this ridiculous amount of money I'll have to pay every month once again, even though the whole reason I got this degree was to become a clinical psychologist who helps my patients every day with suicidal thoughts, XXXX, and anxiety. Which I am a clinical psychologist, and help my patients everyday.
XXXX days from today, and then I'll take further legal action if there is no response or remedy. I'm done. And I'm certain the XXXX would like to hear about my story, so I'm preparing for that too.
|
| 03/29/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I
am writing this letter in response to late payments showing on my credit history from Nelnet on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. I found out these late payments where on my credit when I pulled my credit report on XX/XX/XXXX Once I was aware of the late payment status I logged into my Nelnet account online. I was sure that I had applied for forbearance during that time period and didnt understand why these late payments where on my account. However to my surprise all past account billing and forbearance letters had been removed from my online account from XX/XX/XXXX and back. Since I did not have any documentation listed there I decided to contact a Nelnet agent. When I inquired about the forbearance for XX/XX/XXXX I was told I was cover from that month to XX/XX/XXXX. I then ask why I would show late payments, and the agent then seemed confused and hesitant to inform me that my account was reflecting incorrect information. She just went on to say that I had missed the payments and they were valid, but could not explain the forbearance approval and how they could report missed payments during that forbearance period.
On XX/XX/XXXX I contact Nelnet once again to request a complete billing statement for the year XX/XX/XXXX to XX/XX/XXXX. I was informed again that there was a forbearance approved within XX/XX/XXXX. I requested that documentation but was informed that since it was not showing online for some reason that it had to be approved by another department before it could be sent to me. I was also informed that it could take up to a week before being sent. On that same day I decided to check my student loan information on the XXXX XXXX XXXX website. That is where I found that each of my loans that Nelnet services where showing a forbearance status. They are not showing missed payment or delinquent status.
I am requesting the investigation of this matter due to the fact that my loan status is showing forbearance status on each individual student loan. I dont feel that Nelnet is following proper procedure when it comes to updating the credit bureau and are reporting my information incorrectly.
Also I have attached the MyStudentData report showing each of the fifteen student loan accounts that Nelnet services. Each loan has the date highlighted in yellow before and after showing the status of the loan in Repayment before XX/XX/XXXX, then forbearance on XX/XX/XXXX, and then forbearance XX/XX/XXXX.
|
| 09/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On XX/XX/2023, I received an e-mail from Nelnet explaining that " On XX/XX/2023, the COVID-19 student loan payment pause ended, '' and that monthly payments would again be required. It further explains that the US Department of Education has instructed Nelent to place an administrative forbearance on my account for the month of XXXX, XXXX and that the first payment would then be due in XXXX. However, during this forbearance period, interest would still accrue on my loan balance. The email continues, and explains that if I would prefer to begin making payments in XXXX, there are XXXX ways to opt out of the forbearance period by XX/XX/2023 : Reply directly to this email, no log in required.
Log in to your XXXX account with your username and password.
Call us at XXXX from XXXX a.m. to XXXX p.m. ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX and XXXX, and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
I wished to opt out of the forbearance and I let Nelnet know this by replying to the email on XX/XX/2023. I have not received a response to this email and there is no indication on my account that my loans are not in forbearance.
By XX/XX/2023, I had still not received any indication from Nelnet that my loans were not in forbearance. I also checked my email account 's spam mail folders to see if any response had ended up there, but none had. It was on this date that I again replied to the original email again, explaining that I would like to be taken out of forbearance, however I added a sentence explaining that I have already requested this and haven't received a response. After sending this second email, I immediately received what appears to be an automated response thanking me for my inquiry and saying that an advisor will respond as soon as possible. As I am writing this, it has been a week and I still haven't received a response.
This has been a rather frustrating experience as this is my first time contacting Nelnet since they became my new loan servicer and it will be the first time I am required to make a payment through them. It seems like it shouldn't be this hard to what seems to be simple ; respond to my email and remove the forbearance.
I have attached all referenced correspondence below. The original email explaining the forbearance is named " Nelnet Forebearance '', my responses to the email are named " Response 1 '' and " Response 2 '', and the automated reply is named " Nelnet Automated Response ''.
|
| 11/05/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
To whom it may concern : Let me start by saying that I am in a uniquely advantageous position related to my student loans. I graduated from XXXX in XX/XX/XXXX and started to pay back my loans in XXXX. I was able to secure a job that provided me the ability to repay my loans at an extraordinary rate. Through the first couple of years I made minimal payments to Nelnet ( my loan servicer ). They processed these payments in a timely manner and I never had a complaint. However, once I started making much larger payments Nelnet was suddenly unable to process these payments and I kept receiving news that my payments did not go through even though they went through the month before with the exact same banking information. So, I would call and explain to their representatives that the banking information has not changed and they would politely inform me that I could retry the payment and all would be forgiven.
Now, I can understand maybe I made a mistake with the banking information the first time and maybe even the second and third time but when the fourth time did not go through I grew very suspicious. The 1st, 2nd, and 3rd time I used their website and plugged in all the information myself. The 4th time I contacted the representative office and gave them the information over the phone and had them repeat it back to me. Everything finally seemed as if it was going to work out. But then the following week I again received notice that the payment would not go through.
This is when I started to do my research on Nelnet as company and found out that I am not the only one that seems to be having this issue. There are many people struggling to pay back their loans, and not because they don't have the money to pay but because Nelnet is just refusing to accept their payments.
The most aggravating part about Nelnet is that they charge interest on the payments that they are refusing to receive. I am not a lawyer but that seems criminal to me.
Lastly, I would like to reiterate that I am in the unique position and overall this issue has not affected me terribly. However, I think that the majority of people depend on their loan service to be consistent and ethical. Students take out tons of debt to try and better themselves and then are punished for doing so by these firms. Firms like Nelnet are taking advantage of students without consequence and they will continue to do so until they are held accountable for their actions.
|
| 02/01/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Nelnet services the bulk of my federal student loans. This company has been allocating my loans in ways contrary to what is listed in my monthly statements and payment schedule for the entire time I've had the loans. When I contacted them, which I have to do every month because the auto payments just happened to be allocated towards my lowest interest loans to have it adjusted to match what is in my payment schedule, they tell me that they have to put in a special payment request to do so, and often, this payment request is not honored and I have to contact them through their chat service to make an additional request to have it fixed. I repeatedly asked for proof that such request was being made and to understand why the payments weren't being allocated as suggested in the monthly statement or payment schedule, both of which are available in my portal, but they said that such requests were not accessible to me and they couldn't share any internal information. This was and is a huge burden to me to attempt to have my loans allocated towards the higher interest groups, or at the very least in the sums as stated in my original payment schedule or even the monthly statements. I repeatedly asked that my loans did not get " advanced due dates '' and almost always clicked the box to not advance due date ( once I figured out what that did ) when I made additional payments, yet, the loans still get out of sync. The secretive and nontransparent loan allocation process is always in Nelnets favor and to my financial detriment. Furthermore, the auto amount withdrawn monthly seems to be reduced at random times without my consent to push out the time frame I'm paying my loans and thus interest to them. I did not consent to this and again, is a non transparent action Nelnet takes that is in their favor and to my disadvantage. I feel like I have no control and that they are not accountable. I've paid on time always and I'm very attentive, which only means I see the re-allocations and have to spend much more of my time than I would like attempting to have it resolved. The lack of transparency and sneaky re-allocation drives me crazy. I don't see why this company should be allowed to profit when taking advantage of student loans in this way. I have documentation of some of my chats to prove that I repeatedly requested the allocations to be fixed because the portal overwrites whatever they've previously done. Again, no transparency.
|
| 02/08/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
( 1 ) I have made over 120 monthly payments to my loan servicer ( Nelnet ) for over ten years and recently applied to the Department of Education for the Loan Forgiveness Program but was denied because my " loan type did n't qualify. '' After a lengthy discussion with DOE, I was told that when I consolidated my Direct Student loans with Nelnet, they became FFELP loans and therefore did n't qualify for forgiveness. I was never told about this change of loan type when it occurred.
( 2 ) My payment history shows that with each XXXX monthly payment, the amount applied to interest ranges from {$140.00} to {$190.00} each month ; therefore, after over 10 years of faithfully trying to pay off my student loan, I 've barely made a dent in the principal ( I can send a copy of my payment history with the amounts applied to interest ).
( 3 ) On the advice of the DOE, I recently sent the following letter to Nelnet : XX/XX/2017 Nelnet XXXX XXXX XXXX XXXX, XXXX XXXX CC : U.S. Department of Education -- '' A representative from the U.S. Department of Education recently advised me to make a written request to have 100 % of my future student loan monthly payments apply 'strictly to my remaining principal and not to interest. ' Because I 've faithfully made over 120 payments to you over the last ten years, the representative thought you might be agreeable to the change in my status. She also wondered if Nelnet might also 'backtrack to apply all the interest to date to the remaining principal. ' Simply put, I 'm writing to request that you now apply 100 % of my monthly payments toward the principal of my loan and, if possible, apply past interest paid to the principal as well. Thanks for your consideration, and I look forward to hearing from you. '' Nelnet has rejected my request. Their response is as follows : " When each payment is received, it is first applied to outstanding fees ( if applicable ), then outstanding and accrued interest, and finally to principal. Any additional payment amount received is automatically applied to principal. Even though the extra funds are applied towards principal, they are also applied towards the next month 's payment, as we are unable to ask you to pay your loans off early. '' Students have problems paying off their loans because of companies like this that charge exorbitant interest and are n't forthcoming about changes -- XXXX to FFELP -- that occur when loans are consolidated through them.
|
| 03/02/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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I had private student loans with XXXX XXXX that were sold and transferred to Firstmark ( a Division of Nelnet around XXXX of XXXX. I am currently in XXXX XXXX, and some of my private student loans from my XXXX college loans had run out of standard forbearance time while they were still at XXXX. I was able to file for extended/hardship forbearance ( NOT COVID-19 related ) over the phone with proof of enrollment data from XXXX XXXX XXXX. I was last approved for this in late XXXX XX/XX/XXXX with XXXX data. I was told Firstmark would be able to check this. I no longer have the secure e-mail from XXXX XXXX XXXX message center, but I have the e-mail notification that the correspondence occurred ( attached ), and at least one approval notice of this forbearance that I can find if needed. I was assured by XXXX and Firstmark that my hardship forbearance would remain in place until I graduated. This is what is stated on XXXX 's updated student loans website XXXX XXXX XXXX XXXX XXXX as well. My loans have been NOT been consolidated, refinanced, or otherwise modified with Firstmark, so XXXXXXXX XXXX terms should still be in place. By XXXX of XXXX I received notice that these loans had gone into repayment because there was no standard forbearance time left I know this, its why I had a hardship forbearance to begin with. When I called and tried to explain that I knew this had been approved for their hardship forbearance with XXXX before the loan was sold, and that they should have all of this on file, I was told that " they didn't do that because they weren't XXXX '' and there was " nothing they could do about it ''. I get conflicting information every time I call, and every time I ask to speak to a supervisor or anyone might be able to look up my files I get put on hold/hung up on/told I'd get a follow up e-mail but don't. They refuse to look into the original terms of my loan and keep telling me about what I can do with my student loans under their terms- as if I'd taken it out with them to begin with - when they are supposed to honor the terms I had at XXXX XXXX, including any ongoing forbearance. I have tried calling XXXX to see if they had any records to clear this up, they said they don't have them and that Firstmark should. Firstmark has not made any effort to review my documents or fix this issue ( or even contact me! ) and I dont have copies of my hardship forbearance since I filed it over the phone with XXXX.
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| 08/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I also have open case with ombudsman XXXX which I have not heard anything back.
I have recently read that the FSA is taking action to target forbearance steering by student loan servicers and believe I was a victim of this practice on at least two occasions : ( 1 ) XX/XX/XXXX when I began my XXXX XXXX I spoke with my servicer on multiple occasions regarding my student loans and inability to pay the amount indicated under my repayment plan. The servicer suggested I enter forbearance rather than income based repayment. This significantly affected my progress toward PSLF as I was working for a qualifying XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX XXXX during this time period, as well as my outstanding loan balance at the conclusion of my residency in XX/XX/XXXX. ( XXXX ) XX/XX/XXXX through XX/XX/XXXX. I XXXX in a XXXX XXXX XXXX in XX/XX/XXXX and was automatically placed in school deferment. This was an online degree program which I completed while continuing to work full time for a qualifying XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I reached out to my servicer when I noticed I had been placed in deferment and asked them to leave me in repayment as I intended to continue to make my payments for the duration of my program. I continued to make payments of roughly {$600.00} every two weeks, which have not counted toward PSLF because I did not have a bill due for this payment period ( i.e., as I was steered into deferment ). In fact, the servicer had essentially conveyed to me that staying in deferment was my only option while XXXX in school. Additionally, I would like to point out that at the conclusion of my professional education ( XX/XX/XXXX ), I attended a 'required ' exit counseling for my student loans. At this exit counseling, the presenter told a classroom full of XXXX XXXX XXXX XXXX that Income Driven Repayment ( IDR ) would have no benefit to our cohort based on high earnings. The presenter misrepresented the IDR program and undermined the advantages of IDR for a large percentage of this cohort - many of these XXXX XXXX could certainly have benefited from an IDR, particularly those who were going to work for qualifying XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ). It is my assertion this directly impacted my delay in pursuing the PSLF program, thinking that I did not qualify because " I made too much money '' according to the exit loan counselor.
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| 04/05/2018 |
Yes |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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On XX/XX/, I tendered payment to NELNET/ US DEPT OF ED in the amount of {$79000.00} but NELNET continues to make attempts to collect the debt and report the item negatively on my credit reports as unpaid. I tendered payment. OnXX/XX/XXXX, I disputed the item as prescribed in law under the FCRA and FDCPA and I requested NELNET to provide the original contract bearing my signature and the comprehensive accounting of the account but they willfully ignored my request and claimed " We are unable to adjust your account at this time, because your credit inquiry was incomplete, invalid, or a goodwill* request ''. NELNET violated the FCRA and FDCPA by reporting my account with negative remarks on XXXX XXXX and XXXX, for a debt that I dont owe, therefore since NELNET can not validate the debt, NELNET must request that all credit reporting agencies delete the entry.
Other than that, this account was created by fraud because I never gave permission to NELNET to withhold the comprehensive accounting information from me. The comprehensive accounting is not proprietary information, NELNET does not get to hold that information and I demand to see that information. If NELNET fails to provide the comprehensive accounting or prove that this debt actually exists and that is what a full and complete comprehensive accounting will show, then Ive already paid through legal tender of payment, government obligations remittance coupon dated onXX/XX/XXXX in the amount of XXXX. If there is a remaining balance, then it is false debt and NELNET hasn't applied all credits to the account and NELNET did it intentionally because I asked for a comprehensive accounting and not a billing statement. I want a complete and full comprehensive accounting of every transaction associated with my account to show that this debt exists.
Lastly, the retaliatory action taken by NELNET via credit reporting agencies will result in a small claims action at my local venue. Their actions has caused me significant harm, defamation of my character, job loss, humiliation, inability to acquire credit, home, water, phone, and other necessities of life. There is fairness in the Law. NELNET violation of the Law has harmed me physically and mentally. I request the CFPB to investigate this matter and make NELNET provide the original contract bearing my signature and the complete and full comprehensive accounting of this account.
Thank you for your time.
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| 03/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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The student loans I had was discharge on XX/XX/XXXX as " Student Loan Discharge Based on Borrower Defense Evidence '' it was determined that the loan ( s ) you received to attend a school owned and operated by XXXX XXXX XXXX are eligible for full loan discharge. This means the remaining balance on the loan ( s ) will be forgiven. You do not have to make any more payments on the loan ( s ). The letter also stated that my credit report will also be updated to reflect this discharge when it is complete. I called Nelnet in XXXX of XXXX to ask how long it takes to process the discharge information to the credit bureau. Their response was 30 to 60 days. I called Nelnet back in XX/XX/XXXX still not done. I called Nelnet in XX/XX/XXXX to request a status on how long this will take to update the credit bureau with the 0 balance and discharge on the account and was just told again 30 to 60 days and I had my loan officer on the line with me. Because back in XXXX of XXXX I give them the paperwork from U.S DEPT OF EDUCATION. This was still impacting my credit score by XXXX points for my home loan closing that was dated on XX/XX/XXXX.
I filed a complaint with the Federal Student Aid on XX/XX/XXXX Case # XXXX - No action was taken.
On XX/XX/XXXX I paid off the loan in the amount of {$5300.00}. Nothing has been updated correctly with in the terms of my original case complaint with Nelnet. I was already getting the run around response with the Nelnet Agents when the original case complaint of update my accounts for the borrower defense discharge based on evidence filed. Still in a hasta to get a XXXX specifically down. I paid the {$5300.00} to Nelnet on XX/XX/XXXX. The money was paid through Nelnet the government servicer and received by Department of Education on XX/XX/XXXX " XXXX XXXX ( XXXX ) XXXX confirmed ''. The Nelnet.com system was updated. Now, Nelnet is blaming the government on not updating the system and or DEN account when Nelnet is the servicer of the government. I believe I have given Nelnet applet time to adjust/process and report accurate information on my account. At this time, I feel that my consumer right is beginning violated. I'm requesting an immediate expedite of all my accounts. I have been on multiple calls with Nelnet agents and Managers for the last 58 days. This is my final action before I can file a lawsuit in court. This is accurate and harmful misreporting action by Nelnet.
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| 08/22/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have been paying on a student loan since XXXX. My wife and I are both XXXX in XXXX XXXX XXXX from 27 years. ( I retired last year as a XXXX and went back to XXXX in another state ). The amount was originally I think around {$32000.00}, I have copied and pasted below what is currently on my servicer 's website and it goes backwards from current to XXXX. I have been making {$330.00} per month payments on this loan since XXXX and currently owe MORE money on it than I did when I started??? I don't understand why this loan is not paid off yet? When I've asked questions, I am told it's because it is not a direct loan so it can not be forgiven. I was told by the current servicer ( Nelnet ) that I would have to " first be consolidated into direct loans to qualify as it is a direct loan program. '' and that " unfortunatey if the loan would be transferred, you would have to start over and make ANOTHER 120 payments and work for ten MORE years!!! My wife is XXXX and I am XXXX. I am trying to understand how this could happen to us, could you provide us with any answers?? I feel that i have been a victim of some kind of predatory lending as my service transfers me to other companies all the time and then apparently I didn't realize I had to start over on the ten years? and it wasn't even my choice, they just transfer it. Please advise if you could help me in any way.
XXXX XXXX XXXX ' XXXX XXXX and Below is my account information : Account : XXXX Current Balance : {$38000.00} Past Due Amount : {$0.00} Current Amount Due : {$330.00} Payment Amount : {$330.00} Due Date:XX/XX/XXXX Group : C Due Date : XX/XX/XXXX Fees : {$0.00} Status : REPAYMENT Interest Rate : 5.250 % Accrued Interest : {$15.00} Last Payment Received : {$110.00} on XX/XX/XXXX Outstanding Balance : {$13000.00} Principal Balance : {$13000.00} Loan : 3 Due Date : XX/XX/XXXX Loan Status : REPAYMENT Loan Type : CONSOLIDATION Interest Subsidy : Subsidized Original Loan Amount : {$19000.00} Interest Rate : 5.250 % Accrued Interest : {$15.00} Capitalized Interest : {$0.00} School Name : Lender Name : NELNET ACADEMIC LOAN Principal Balance : {$13000.00} Convert to Repayment : XX/XX/XXXX Disbursements : {$10000.00} on XX/XX/XXXX Disbursements : {$8500.00} on XX/XX/XXXX View Benefits Group : D Due Date : XX/XX/XXXX Fees : {$0.00} Status : REPAYMENT Interest Rate : 5.250 % Accrued Interest : {$29.00} Last Payment Received : {$210.00} on XX/XX/XXXX
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| 06/14/2022 |
Yes |
- Student loan
- Private student loan
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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1.I have never had an account with this company NELNET from all credit agencies from reporting.
2.consumer means any natural person obligated or allegedly obligated to pay any debt. According to 15 U.S. Code 1692a ( 3 ) 3.This letter is in pursuing 15 U.S. Code 1692c ( c ) Ceasing communication 4.I am the consumer mentioned in 15 U.S. code 1692a ( 3 ) You are NELNET the debt collector 15 U.S. Code1692a ( 5 ) I am invoking specified remedies under use 15 U.S. code 1692c ( c ) ( 2 ) as a creditor I am demanding you to terminate all farther efforts pursing to 15 U.S. Code 1692c ( c ) ( 1 ) 5.I am the executor under the 15 U.S. Code 1692c ( d ) pursing to 15 U.S. Code 1692d A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 1 ) ( 2 ) and ( 4 ) 6.According to 15 U.S. Code 1962e ( 8 ) Communicating or threatening to communicate to any person credit information which is known, or which should be known to be false, including the failure to communicate that a disputed debt is disputed.
7.15 U.S. Code 1692e ( 12 ) The false representation or implication that accounts have been turned over to innocent purchasers for value.
8.As mentioned in the 15 U.S. Code 692f Unfair practices ( 8 ) 9.While pursuing to 1692g ( b ) while the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt.
10.15 U.S. Code 1692k Civil Liability ( a ) Amount of damages Except as otherwise provided by this section, any debt collector who fails to comply with any provision of this subchapter with respect to any person is liable to such person in an amount equal to the sum of ( 1 ) ( 2 ) ( A ) ( B ) ( 3 ) 11. Mentioned in 15 U.S. Code 1681a ( 3 ) ( 3 ) Restriction on sharing of medical information. Except for information or any communication of information disclosed as provided in section 1681b ( g ) ( 3 ) of this title, the exclusions in paragraph ( 2 ) shall not apply with respect to information disclosed to any person related by common ownership or affiliated by corporate control, if the information is ( A ) ( B ) ( C ) Ive pointed out many violations your company is in pertaining to the U.S. Code 1692 and 1681.
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| 02/18/2022 |
Yes |
- Student loan
- Private student loan
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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1.I have never have STUDENT LOANS accounts, REMOVE from all credit agencies from reporting.
2.consumer means any natural person obligated or allegedly obligated to pay any debt. According to 15 U.S. Code 1692a ( 3 ) 3.This letter is in pursuing 15 U.S. Code 1692c ( c ) Ceasing communication 4.I am the consumer mentioned in 15 U.S. code 1692a ( 3 ) The STUDENT LOANS, the debt collector 15 U.S. Code1692a ( 5 ) I am invoking specified remedies under use 15 U.S. code 1692c ( c ) ( 2 ) as a creditor I am demanding you to terminate all farther efforts pursing to 15 U.S. Code 1692c ( c ) ( 1 ) 5.I am the executor under the 15 U.S. Code 1692c ( d ) pursing to 15 U.S. Code 1692d A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 1 ) ( 2 ) and ( 4 ) 6.According to 15 U.S. Code 1962e ( 8 ) Communicating or threatening to communicate to any person credit information which is known, or which should be known to be false, including the failure to communicate that a disputed debt is disputed.
7.15 U.S. Code 1692e ( 12 ) The false representation or implication that accounts have been turned over to innocent purchasers for value.
8.As mentioned in the 15 U.S. Code 692f Unfair practices ( 8 ) 9.While pursuing to 1692g ( b ) while the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt.
10.15 U.S. Code 1692k Civil Liability ( a ) Amount of damages Except as otherwise provided by this section, any debt collector who fails to comply with any provision of this subchapter with respect to any person is liable to such person in an amount equal to the sum of ( 1 ) ( 2 ) ( A ) ( B ) ( 3 ) 11. Mentioned in 15 U.S. Code 1681a ( 3 ) ( 3 ) Restriction on sharing of medical information. Except for information or any communication of information disclosed as provided in section 1681b ( g ) ( 3 ) of this title, the exclusions in paragraph ( 2 ) shall not apply with respect to information disclosed to any person related by common ownership or affiliated by corporate control, if the information is ( A ) ( B ) ( C ) Ive pointed out many violations your company is in pertaining to the U.S. Code 1692 and 1681.
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| 02/18/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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1.I have never have STUDENT LOANS accounts, REMOVE from all credit agencies from reporting.
2.consumer means any natural person obligated or allegedly obligated to pay any debt. According to 15 U.S. Code 1692a ( 3 ) 3.This letter is in pursuing 15 U.S. Code 1692c ( c ) Ceasing communication 4.I am the consumer mentioned in 15 U.S. code 1692a ( 3 ) The STUDENT LOANS, the debt collector 15 U.S. Code1692a ( 5 ) I am invoking specified remedies under use 15 U.S. code 1692c ( c ) ( 2 ) as a creditor I am demanding you to terminate all farther efforts pursing to 15 U.S. Code 1692c ( c ) ( 1 ) 5.I am the executor under the 15 U.S. Code 1692c ( d ) pursing to 15 U.S. Code 1692d A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 1 ) ( 2 ) and ( 4 ) 6.According to 15 U.S. Code 1962e ( 8 ) Communicating or threatening to communicate to any person credit information which is known, or which should be known to be false, including the failure to communicate that a disputed debt is disputed.
7.15 U.S. Code 1692e ( 12 ) The false representation or implication that accounts have been turned over to innocent purchasers for value.
8.As mentioned in the 15 U.S. Code 692f Unfair practices ( 8 ) 9.While pursuing to 1692g ( b ) while the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt.
10.15 U.S. Code 1692k Civil Liability ( a ) Amount of damages Except as otherwise provided by this section, any debt collector who fails to comply with any provision of this subchapter with respect to any person is liable to such person in an amount equal to the sum of ( 1 ) ( 2 ) ( A ) ( B ) ( 3 ) 11. Mentioned in 15 U.S. Code 1681a ( 3 ) ( 3 ) Restriction on sharing of medical information. Except for information or any communication of information disclosed as provided in section 1681b ( g ) ( 3 ) of this title, the exclusions in paragraph ( 2 ) shall not apply with respect to information disclosed to any person related by common ownership or affiliated by corporate control, if the information is ( A ) ( B ) ( C ) Ive pointed out many violations your company is in pertaining to the U.S. Code 1692 and 1681.
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| 05/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Older American, Servicemember |
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The promissory note for my FSA is invalid and expired per the following : 1. Student loan promissory notes Borrowers may sign a promissory note when they take out private or federal student loans. Federal student loan borrowers may sign a Master Promissory Note ( MPN ) that can be applied to multiple loans.
By signing the MPN, a student agrees to repay all loans according to the terms and conditions of the MPN. Federal student loan MPNs are currently valid for up to 10 years.
My FSA consolidation promissory note was signed in XXXX it is now 5 years passed XXXX which was 10 years. It is now XXXX 15 years passed the date of validity.
2. Except as provided in subsection ( e ), an action to enforce the obligation of a party to pay a note payable at a definite time must be commenced within six years after the due date or dates stated in the note or, if a due date is accelerated, within six years after the accelerated due date.
3. A promissory note is a written promise to pay within a specific time period. This type of document enforces a borrower 's promise to pay back a lender by a specified period of time, and both parties must sign the document. Only one signature is on my promissory note mine! There is no specified time or repayment on the promissory note!
4. A promissory note is valid for 3 years from the date of its execution. Post this period it will become invalid. Also read : Bill of Exchange. I lived in Virginia at the time of the signing of the promissory note XXXX the time limit in Virginia is 6 years. The note was signed in XXXX it is now 15 years past the signature date for the State of Virginia.
5. The note must be written by hand. My Student Loan Promissory note is not hand written. The note must be stamped by revenue stamps as per the rules of the Indian Stamp Act. Promissory notes are valid for three years only. There is no limit on the amount to be borrowed for a promissory note to be issued.XXXX XXXX, XXXX XXXX. All Promissory Notes are valid only for a period of 3 years starting from the date of execution, after which they will be invalid. There is no maximum limit in terms of the amount which can be lent or borrowed. The issuer / lender of the funds is normally the one who will hold the Promissory Note. The Department of Education is the loan holder not XXXX or Nelnet.
The promissory note for my FSA is invalid and has expired per the above.
Close my FSAL now!
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| 12/18/2020 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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I requested a forbearance from Firstmark Services, the servicer for my XXXX private student loan, in XX/XX/XXXX because of financial hardship due to reduced work schedule and childcare needs during Covid 19. I was told I would receive communication from the company informing me whether I qualified for a forbearance. I received no such communication, by electronic or paper means. There is no forbearance or deferment application available on their website -- calling the company is the only way to receive an application.
I made a payment of {$550.00} on XX/XX/XXXX, but was unable to continue payments for the following months for the reasons stated above. On XX/XX/XXXX, I called FirstMark to again request information about forbearance. I was told I qualified to apply for forbearance and would receive an application by email, which I would need to return by XX/XX/XXXX to avoid negative credit reporting. I received no application. On XX/XX/XXXX, I called FirstMark again to request a forbearance application and was told a rush request was placed and that I would receive a forbearance application in my email by XXXX central time on XX/XX/XXXX. I received no application or other communication from them.
As a result of FirstMark 's delay, negative information will be added to my credit report. I understand the responsibility for paying my loans, did so when financially able, and intend to do so when I am again able, which will likely be XX/XX/XXXX. I am waiting to start a new job, information I shared with FirstMark. However, while I am waiting for this new opportunity to start, FirstMark is obstructing my ability to take reasonable temporary measures to protect my financial health, all in the midst of a pandemic. To add insult to injury, FirstMark has started calling my former employer in an attempt to collect this debt, completely ignoring the fact that I have been trying to resolve the issue with them through established channels and that the account remains delinquent in part as a result of their own inaction and borrower unfriendly processes.
Please note that the only way to email FirstMark services from their website is to fill out a form that leaves no paper trail on the borrower 's end. Thus, I have no documentation to submit supporting this claim. Presumably FirstMark has records, which I can only hope will be accurate and which I can only hope they will be willing to share if needed.
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| 06/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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1.I have never had an account with this company XXXX from all credit agencies from reporting.
2.consumer means any natural person obligated or allegedly obligated to pay any debt. According to 15 U.S. Code 1692a ( 3 ) 3.This letter is in pursuing 15 U.S. Code 1692c ( c ) Ceasing communication 4.I am the consumer mentioned in 15 U.S. code 1692a ( 3 ) You are XXXX the debt collector 15 U.S. Code1692a ( 5 ) I am invoking specified remedies under use 15 U.S. code 1692c ( c ) ( 2 ) as a creditor I am demanding you to terminate all farther efforts pursing to 15 U.S. Code 1692c ( c ) ( 1 ) 5.I am the executor under the 15 U.S. Code 1692c ( d ) pursing to 15 U.S. Code 1692d A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 1 ) ( 2 ) and ( 4 ) 6.According to 15 U.S. Code 1962e ( 8 ) Communicating or threatening to communicate to any person credit information which is known, or which should be known to be false, including the failure to communicate that a disputed debt is disputed.
7.15 U.S. Code 1692e ( 12 ) The false representation or implication that accounts have been turned over to innocent purchasers for value.
8.As mentioned in the 15 U.S. Code 692f Unfair practices ( 8 ) 9.While pursuing to 1692g ( b ) while the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt.
10.15 U.S. Code 1692k Civil Liability ( a ) Amount of damages Except as otherwise provided by this section, any debt collector who fails to comply with any provision of this subchapter with respect to any person is liable to such person in an amount equal to the sum of ( 1 ) ( 2 ) ( A ) ( B ) ( 3 ) 11. Mentioned in 15 U.S. Code 1681a ( 3 ) ( 3 ) Restriction on sharing of medical information. Except for information or any communication of information disclosed as provided in section 1681b ( g ) ( 3 ) of this title, the exclusions in paragraph ( 2 ) shall not apply with respect to information disclosed to any person related by common ownership or affiliated by corporate control, if the information is ( A ) ( B ) ( C ) Ive pointed out many violations your company is in pertaining to the U.S. Code 1692 and 1681.
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| 10/16/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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XXXX Student loan {$5500.00} Great Lakes Borrower XXXX Student loan {$5500.00} XXXX XXXX XXXXXXXX XXXX Started paying on Student loan with Great Lakes Borrower XXXX Called and spoke XXXX at Great Lakes Borrower requested that my auto debt student loan payments to continue as I was working fulltime and didnt need my loan to deferred.
XXXX Received letter indicating Great Lakes Borrower Service had sold/transferred my student loan to nelnet. Letter mentioned my monthly auto debt of {$120.00} would continue as it had with Great Lakes and no changes would be required from me.
XXXX Received statement from nelnet indicating I owed {$60.00}. nelnet had listed my student loans as XXXX XXXX and XXXX XXXX and applied the entire {$120.00} to group AA instead of breaking this down to into both groups. Spoke with XXXX and XXXX said this wouldnt be possible and she would need to have us fill out paperwork so nelnet could reallocate my payment each month. I was not satisfied with this and XXXX placed me on hold and spoke with a manager. When she came back on the phone XXXX said the payments would be corrected and the changes to make sure my monthly payment of {$120.00} would be divided up and {$63.00} would be applied to loan XXXX XXXX and {$60.00} would be applied to XXXX XXXX. I would not need to do anything.
XXXX Received statement from nelnet indicating I owed {$60.00}. nelnet applied my entire payment to XXXX XXXX. I spoke with XXXX and explained the issue and XXXX transferred me to XXXX. XXXX reallocated my XXXX payment and said she would make sure all future payments were taken care of properly.
XXXX Received statement from Nelnet indicating I owed {$60.00}. nelnet applied my entire payment to XXXX XXXX. Spoke with XXXX and explained the issues. XXXX said this would be taken care of for this payment and all future payments.
XXXX Received statement from Nelnet indicating I owed {$60.00}. nelnet applied my entire payment to XXXX XXXX. Explained to XXXX the issue and she was checking with IT to see why this keeps happening and can only suggest the reason for this is because they are back up and not able to see the special note that is attached to this account. XXXX will make the correction. With being on hold and with XXXX I was on the phone for XXXX hours and XXXX minutes.
XXXX Received statement from Nelnet indicating I owed {$60.00}. nelnet applied my entire payment to XXXX XXXX
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| 12/07/2021 |
Yes |
- Student loan
- Private student loan
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- Getting a loan
- Fraudulent loan
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Web |
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1.I have never had STUDENT LOANS, REMOVE from all credit agencies from reporting.
2.consumer means any natural person obligated or allegedly obligated to pay any debt. According to 15 U.S. Code 1692a ( 3 ) 3.This letter is in pursuing 15 U.S. Code 1692c ( c ) Ceasing communication 4.I am the consumer mentioned in 15 U.S. code 1692a ( 3 ) Any STUDENT LOANS, the debt collector 15 U.S. Code1692a ( 5 ) I am invoking specified remedies under use 15 U.S. code 1692c ( c ) ( 2 ) as a creditor I am demanding you to terminate all farther efforts pursing to 15 U.S. Code 1692c ( c ) ( 1 ) 5.I am the executor under the 15 U.S. Code 1692c ( d ) pursing to 15 U.S. Code 1692d A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 1 ) ( 2 ) and ( 4 ) 6.According to 15 U.S. Code 1962e ( 8 ) Communicating or threatening to communicate to any person credit information which is known, or which should be known to be false, including the failure to communicate that a disputed debt is disputed.
7.15 U.S. Code 1692e ( 12 ) The false representation or implication that accounts have been turned over to innocent purchasers for value.
8.As mentioned in the 15 U.S. Code 692f Unfair practices ( 8 ) 9.While pursuing to 1692g ( b ) while the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt.
10.15 U.S. Code 1692k Civil Liability ( a ) Amount of damages Except as otherwise provided by this section, any debt collector who fails to comply with any provision of this subchapter with respect to any person is liable to such person in an amount equal to the sum of ( 1 ) ( 2 ) ( A ) ( B ) ( 3 ) 11. Mentioned in 15 U.S. Code 1681a ( 3 ) ( 3 ) Restriction on sharing of medical information. Except for information or any communication of information disclosed as provided in section 1681b ( g ) ( 3 ) of this title, the exclusions in paragraph ( 2 ) shall not apply with respect to information disclosed to any person related by common ownership or affiliated by corporate control, if the information is ( A ) ( B ) ( C ) Ive pointed out many violations your company is in pertaining to the U.S. Code 1692 and 1681.
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| 07/18/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
My serviced is Nelnet. They have told me that my account is past due, when logging on to their system, it says that my account is not due until XX/XX/XXXX. They said my IBR recertification has expired, but I have filled out 4 this year and have even use the IRS retrieval tool. I have certified that I dont need to file a tax return because I dont have taxable income. Im on a {$0.00} IBR payment schedule. When logging in, it says on my account that I am still in this program. I have also certified on student aid.gov and it says on there that Im not due for recertification until XX/XX/XXXX and that if I sent in another, it would not be verified. It says that Im current on the Nelnet online account as well, but they have reported me 90 days late on nine accounts to all three credit bureaus. I also am applying for PSLF loan forgiveness and IDR forgiveness because almost all of my loans are over 20 years old, and I was in different plans while in the military. I had applied for loan consolidation, but no one had any guidance or answers on how to deal with my situation, so the company told me to hold off on consolidating so that my loans would show how old they are. Ive waited and kept communicating trying to figure out what I should do, I have sent several emails to XXXX, Nelnet, and student aid.gov looking for guidance on how to deal with the situation. I understand that everyone is overwhelmed with the new rules, but reporting me late, when on their website it says I dont even have a payment due until XXXX is life ruining. It has dropped my credit XXXX points during a crucial time in my life while trying to refinance my home loan. I need this fixed ASAP. Im not late on my loan, and my payment would have been {$0.00} regardless, and Im also waiting for an answer on forgiveness in which I should not have to pay during that time according to the forms. Also, the system has informed me several times that interest and payment forbearance had been extended to XXXX as well. Im so confused and upset that they could do this and destroy my credit that I have spent the last 7 years building in order to get back on my feet. I am sending in another IBR application today via email and fax, but by all accounts, Im not due for it, or past due. Please help rectify the situation, and get them to remove this off my credit report, before they cause me to lose my house because I wont be able to refinance.
|
| 12/10/2021 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Fraudulent loan
|
|
Web |
|
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1.I have never had XXXX LOANS, REMOVE from all credit agencies from reporting.
2.consumer means any natural person obligated or allegedly obligated to pay any debt. According to 15 U.S. Code 1692a ( 3 ) 3.This letter is in pursuing 15 U.S. Code 1692c ( c ) Ceasing communication 4.I am the consumer mentioned in 15 U.S. code 1692a ( 3 ) STUDENT LOANS, the debt collector 15 U.S. Code1692a ( 5 ) I am invoking specified remedies under use 15 U.S. code 1692c ( c ) ( 2 ) as a creditor I am demanding you to terminate all farther efforts pursing to 15 U.S. Code 1692c ( c ) ( 1 ) 5.I am the executor under the 15 U.S. Code 1692c ( d ) pursing to 15 U.S. Code 1692d A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 1 ) ( 2 ) and ( 4 ) 6.According to 15 U.S. Code 1962e ( 8 ) Communicating or threatening to communicate to any person credit information which is known, or which should be known to be false, including the failure to communicate that a disputed debt is disputed.
XXXX.15 U.S. Code 1692e ( 12 ) The false representation or implication that accounts have been turned over to innocent purchasers for value.
8.As mentioned in the 15 U.S. Code 692f Unfair practices ( 8 ) 9.While pursuing to 1692g ( b ) while the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt.
10.15 U.S. Code 1692k Civil Liability ( a ) Amount of damages Except as otherwise provided by this section, any debt collector who fails to comply with any provision of this subchapter with respect to any person is liable to such person in an amount equal to the sum of ( 1 ) ( 2 ) ( A ) ( B ) ( 3 ) 11. Mentioned in 15 U.S. Code 1681a ( 3 ) ( 3 ) Restriction on sharing of medical information. Except for information or any communication of information disclosed as provided in section 1681b ( g ) ( 3 ) of this title, the exclusions in paragraph ( 2 ) shall not apply with respect to information disclosed to any person related by common ownership or affiliated by corporate control, if the information is ( A ) ( B ) ( C ) Ive pointed out many violations your company is in pertaining to the U.S. Code 1692 and 1681.
|
| 08/14/2023 |
Yes |
- Debt collection
- Federal student loan debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
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In accordance with the Fair Credit Reporting Act ( FCRA ), a crucial legislative framework established to safeguard the rights of American consumers concerning credit reporting, I hereby initiate a formal dispute regarding the following account : Account Details : Account Name : DEPT OF ED/XXXX Account Number : XXXX Original Creditor : - Company Sold : - Date of Account Opening XXXX XXXX XXXX XXXX Open/Closed Status : Closed Status Update : XX/XX/ Account Type : Installment Status : Pays account as agreed Balance : {$2300.00} Balance Update : XXXX XXXX XXXX Original Balance : {$2300.00} Past Due Amount : {$0.00} Responsibility : Individual Account Upon reviewing the reported information, I have identified discrepancies and concerns related to the status and payment history of this account. Specifically, the reported " Pays account as agreed '' status and the characterization of an " Unknown payment history '' are inconsistent with my understanding of the account 's financial activity. Furthermore, the reported balance and original balance do not align accurately based on the account 's reported status.
I wish to emphasize the significance of the FCRA, specifically the following sections : 15 U.S.C 1681 Section 602 A : This section underscores my right to privacy and the importance of accurate credit reporting.
15 U.S.C 1681 Section 604 A Section 2 : This provision establishes that a consumer reporting agency can not furnish an account without obtaining my written instructions.
15 U.S.C 1692C : This clause emphasizes the requirement of my prior consent for any communication from a debt collector.
In light of these legal mandates and the inconsistencies present in the account reporting, I formally request a comprehensive investigation into this matter. I expect XXXX to diligently address the disparities, rectify the inaccuracies, and ensure the reporting is consistent with the principles laid out in the FCRA.
Furthermore, I assert my right to cease all communication tactics related to this account. I anticipate no further communication attempts from any involved parties, including debt collectors.
Your prompt attention to and resolution of this dispute are highly anticipated. I trust in your dedicated efforts to address this issue and uphold accurate and equitable credit reporting. Thank you for your cooperation and dedication to the fundamental principles of the FCRA.
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| 06/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
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Web |
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Affidavit of Truth Let this be known to all, I, am that I am, the consumer in fact, natural person, original creditor, lender, executor, administrator, holder in due course for any and all derivatives thereof for the surname/given name XXXX, XXXX XXXX , and I have been appointed and accept being the executor both public and private for all matters proceeding, and I hereby claim that I will d/b/a XXXX XXXX XXXX and autograph as the agent , attorney in fact, so be it ; Whereas, I of age, of majority, give this herein notice to all, I make solemn oath to the one and only most high of creation only, whoever that may be, and I depose the following facts, so be it, and Fact, the Truth in Lending Act protects the natural person against inaccurate and unfair credit billing and credit card practices.
Fact, the Truth In Lending Act Congress finds that economic stabilization would be enhanced and the competition among the various financial institutions and other firms engaged in the extension of consumer credit would be strengthened by the informed use of credit. The informed use of credit results from an awareness of the cost thereof by consumers. It is the purpose, to assure a meaningful disclosure of credit terms so that the consumer will be able to compare more readily the various credit terms available to him and avoid the uninformed use of credit, and to protect the consumer against inaccurate and unfair credit billing and credit card practices.
Notice, it is a fact, affiant is aware, 15 U.S.Code 1637 ( b ) ( 2 ) ( A ) refers to a request to resolve a billing error, by providing all documentary evidence for clarification of who funded the account. Until that request is done DEPTEDNELNET can not report late payments in accordance with regulations of the Bureau,12 CFR 1026.13 ( d ) ( 3 ). If DEPTEDNELNET reports late payments without meeting the requirements under 15 U.S.Code 1637 ( b ) this is a violation of 15 U.S.Code 1666b and all late payments reported associated with the account numbers XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX Thank you, I swear to all information provided herein, I do so under the penalty of perjury that the information I affirm to be true, correct, accurate to my ability and knowledge, so be it ; I do not accept this offer to contract.
I do not consent to these proceedings.
I do not require subrogation of the bond to settle the charge
|
| 04/08/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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I've sent Nelnet written instructions on how to apply additional payment amounts ( i.e., apply my additional funds to principal only ) and they continue to ignore my instructions. They reply with a canned response and state they will apply additional funds to interest first. I sent them communications on XX/XX/XXXX and XX/XX/XXXX. It is unacceptable and violates my rights. Below is what they send in their canned response to my written instructions : " When each payment is received, it is first applied to outstanding fees ( if applicable ), then accrued interest, and finally to principal. If your account is on an Income Driven Repayment plan, your payment will be applied to accrued interest first, then fees ( if applicable ), and then to principal. Once any outstanding and accrued interest has been fully satisfied, any additional amount received is automatically applied to principal.
If you pay more than your current amount due : Any payment amount higher than the current amount due will be allocated across loans in repayment status with the highest interest rate. * Once the loans in repayment status with the highest interest rate are satisfied, any remaining payment amount will be allocated across the loans with the next highest interest rate.
If none of your loans are in repayment status, payments are first allocated to outstanding fees ( if applicable ) and then to interest beginning with loans with the highest interest rate. Once all outstanding fees ( if applicable ) and interest have been paid on the loans not in repayment status, remaining payments will be allocated across unsubsidized loans and then subsidized loans beginning with loans that have the highest interest rates.
*If two or more loans in repayment status have the highest interest rate, the payment will be allocated first to the unsubsidized loans and then to the subsidized loans, in proportion to each loans regular monthly payment amount.
Also, when you pay more than your current amount due, your due date on loan groups in repayment status will advance by one month each time you satisfy the regular monthly payment amount for that group. Your monthly billing statement will show {$0.00} due for that loan group. Because your excess payment will continue to be applied to the loan group with the highest interest rate, you will continue to have an amount due for loan groups with lower interest rates. ''
|
| 11/16/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Im writing today regarding an ongoing issue I am having with the Department of Educations Public Service Loan Forgiveness program and my federal loan servicer, Nelnet. As an XXXX employee, I am eligible for this program. When former XXXX XXXX signed the law into effect in 2007, I called Nelnet to verify I was in the right program to qualify for loan forgiveness after 10 years of service and XXXX payments on an income based payment plan. Nelnet assured me I was in the correct loan and correct payment plan to qualify. I even called a few extra times throughout the past 10 years to verify everything was still in order. Once again they assured me it was and everything is correct.
About a year ago I called Nelnet and they told me Im in the wrong type of loan and I dont qualify for the federal loan forgiveness program. Ive tried everything to try and get Nelnet to take responsibility for their mistakes for providing me incorrect and misleading information over the years. They have even acknowledged that I called when I said I did and have records indicating the reason for my calls. The customer service representative on my most recent call admitted they made a mistake and that the program was new and they didnt have proper procedures in place to manage the program. Now they have a whole department that handles it. Even after they are apologizing for the situation and apologizing to me, they claim there is nothing they can do.
I still have a loan balance of {$20000.00} that should and would have been forgiven if not for their error. Im very frustrated with the entire situation and I dont know what recourse I have. I feel I did everything I could have done in order to assure I would be able to take advantage of the program benefits I am eligible for and entitled to.
Furthermore, Nelnet deceived me into changing my repayment plan to the Graduated payment plan. This stretched my repayment period as long as possible while still qualifying for the federal loan forgiveness program. Which turns out I wasnt in the right loan category after all. This is costing me more money than it originally would have under the standard payment plan I was in before calling XXXX XXXX, XXXX.
I am writing to your office to seek help in resolving this issue. I feel Nelnet is mismanaging federal loans on behalf of the Department of Education and taking advantage of individuals in Public Service.
|
| 12/04/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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|
I, XXXX XXXX XXXX, attempted to remain in honor by tendering payment via a properly endorsed negotiable instrument in the form of a payment coupon. I gave them notice that I am the Agent and beneficiary of the Principal XXXX XXXX XXXX, and I am accepting all titles, rights, interest and guaranteed equity owed to the Principal. I included a Power of Attorney in the enveloped that I sent in, which relates to the Agent & Principal relationship. The endorsed payment coupon was accepted for deposit and made payable to the bearer, with the proper instructions, in the amount of {$31000.00} to NELNET XXXX XXXX and XXXX XXXX XXXX XXXX on XX/XX/XXXX. It shows that it was delivered to NELNET, XXXX on XX/XX/XXXX. The company is in possession of the instrument, but did not credit the principals account. NELNET, XXXX is in default and dishonor, as they have violated multiple codes, laws and acts. XXXX XXXX states that if tender of payment is refused, then there is discharge to the amount of the tender. I called NELNET XXXX XXXX on XX/XX/XXXX and asked for validation of the debt and a contract that I have with NELNET, XXXX that has my signature on it. The representative said that they dont have that. So they cant validate the debt and they also have refused the tender of payment. I also sent a XXXX notice to the CFO, which was delivered on XX/XX/XXXX, and have yet to get a response or update to the principals account. Respectfully, I am aware that not all company representatives may know exactly what to do in order to correctly process and credit the registered security that I sent in, which is why I suggested in the notices that I sent that they consult with their trustee bank in order to do so. I know that the NELNET, XXXX XXXX, XXXX XXXX XXXX XXXX works closely with XXXX XXXX XXXX XXXX COMPANY to handle securities.
I am filing a complaint and asking for an immediate investigation to rectify the situation so they may remain in honor. I am staying in honor, acting in good faith and with clean hands. As it stands, NELNET, XXXX is committing an illegal act and are currently in dishonor, as their practices are against the laws in which our country is built on. Certain Violations include, but are not limited to : Uniform Commercial Codes, Bill of Exchange Act, 18 USC 8, RICO ACT 18 USC 1951, HJR 192, Uniform Negotiable Instruments Act. 12 USC 1431, 15 USC 1601, and Securities Fraud.
|
| 06/14/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
For the fourth semester in a row ( Summer XXXX through Summer XXXX ), Nelnet has used the student loans for my part-time XXXX program as an excuse to put my previous XXXX XXXX loans into deferment. Each time, they claim that I requested a deferment despite the fact that I never did.
I have contacted both Nelnet and Federal Student Aid Ombudsman Group and both have failed to even acknowledge my correspondence. Further, the last two semesters, I have filed a request via studentloans.gov to put the new loans into repayment immediately. This includes answering Are you currently in deferment or forbearance with Yes, but I want to start making payments under my plan immediately. Each time, Nelnet has responded to this request by sending a letter stating that my deferment request was approved rather than placing the loans into repayment.
At this point, it is clear that Nelnet is blatantly attempting to delay my ability to claim loan forgiveness under the Pay As You Earn program and increase the amount of interest I am forced to pay over the now extended life of the loans. This is nearly identical to the conduct XXXX was already sanctioned for.
I am not requesting that you intervene only on my personal behalf. I have the capability to pursue litigation and have some special office of Nelnet issue a fake apology and reverse the deferments as a supposed special exception. I intend to do exactly that next Spring after I graduate and dont have to deal with the same thing every semester.
Instead, I am asking that you investigate Nelnets overall practices on behalf of the thousands of students who are being charged thousands of dollars in additional interest without even being aware of what is going on or the financial consequences of taking an extended deferment.
Questions to consider include : Why is Nelnet placing student loans into deferment supposedly at the borrowers request when the borrower made no such request?
Why is Nelnet ignoring written instructions to not issue future deferments?
Why is Nelnet extending deferments upon receiving Income-Driven Repayment Plan Applications from StudentLoans.gov directing that the loans be placed into immediate repayment?
Is Nelnet committing a crime by falsifying documents when it states that the borrower requested a deferment when the borrower did not?
Thank you for your attention to this matter.
|
| 12/04/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have about 45,000. in plus loans with Nelnet . I recently completed chapter XXXX bankruptcy so I have not been able to access my Nelnet documentation while I was in bankruptcy. My bankruptcy trustee made my loan payments and I could not view the Nelnet account online, I have been very careful to make all the payments on time because I was told I should qualify for Public Service loan forgiveness. I spoke with Nelnet and Federal Student Aid prior to starting Chapter XXXX bankruptcy due to a divorce and both parties, Nelnet and Studentloans.gov verified this. My employer has been approved I have that documentation. .Today I called Nelnet because I still can not access my account upon completion of 5 years of bankruptcy and I was told that I don't qualify because I am in the wrong repayment plan and my loans are not all consolidated. I thought my loans had been consolidated when my son finished college in XXXX. My loan balance is currently more than it was when I started the bankruptcy because my payments have only been going to interest. Had I known this I would have taken care of it before the bankruptcy payments began. The student loan payments were made out of my Chapter XXXX payment. I have spoken with several different people at this agency and at Nelnet over the past 10 years as I was planning for my loans to be cancelled. Today I was told that my 10 years would start over when I moved to the income based repayment plan and my loans are consolidated. I don't know how to proceed. At this point I have been out of bankruptcy since late XXXX and I still can not access my account which is why I called. The representative stated that the account was not cleared yet to be released to me so that I can view it. It should be another week or so. I was worried that if I miss payments my forgiveness would be voided. I have had to contact them yearly to get documentation of the interest I have paid for tax purposes. Turns out it doesn't matter anyway. I'm XXXX years old, I plan to retire one day. I have currently had and paid student loan payments most of my adult life. First for me then for my kids. Is there no justice in paying ones bills? I'm not trying to make this a sob story, I'm just so frustrated by the conflicting information that I've received. I honestly thought I had hit the 10 year point in XXXX, at that point I was told I would have to finish my bankruptsy.
|
| 04/22/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
To Whom It May Concern : On XX/XX/XXXX, I received a letter from XXXX XXXX Firstmark Services ) stated that my student loan ( Account # XXXX ) was paid off in full. To my surprised, I logged on to my account and found a very messy situation, which I have been dealing with since then and still unsolved, which resulted in this complaint.
I have spent countless hours on XX/XX/XXXX,. XX/XX/XXXX, XX/XX/XXXX ( twice ) trying to resolve this issue. XXXX mistakenly paid off my student loan in XX/XX/XXXX and reversed it ( according to the transaction history online ). It stopped collecting the automatic monthly payments/ withdraws from my bank account. I didnt know about this until I received that paid in full letter. I have tried to rectify the issues with the company but they are unwilling and un-caring about owning their mistaken. From the latest telephone conversation, one of the manager XXXX XXXX XXXX promised that she will make sure all things were taking care of my issue was about the credit reporting. I received emails and calls from Firstmark Services about my late payments, which only happened after I contacted XXXX about the pay off in full mistake. The late fees of the XXXX months were also added into my loan amount. This is fraudulent!
I received notification from my bank stated that my XXXX scores had changed ( dropping by XXXX points ). I requested and received the credit report from XXXX ( XX/XX/XXXX ) and found out that XXXX had reported the 2 months late payment. I emailed XXXX and asked them to retract this reporting because of their mistake of paying-off the loan. XXXX refused to do so, stating their reporting was correct. This affected my credits and ability to make plans for financial decisions.
This is a very frustrating experience with XXXX XXXX Firstmark Services. It made a mistaken and refused to make correction, as a result, the consumers are suffered. It is a fraud to consumers and irresponsible as a business practice as a financial institution targeting consumer like me ( perhaps, XXXX profiling because of my name that is un-Americanized ). Especially, after multiple attempts to result this issues and XXXX still refused to fix the issues. It is predatory practice. I wish the companys practice methodology to be investigated and hold accountable for their wrong doings to consumers.
Thank you time and assistance in this matter.
XXXX XXXX
|
| 11/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Co-signer
|
|
Web |
Servicemember |
|
I am a co-borrower on a spousal consolidation federal student loan serviced by Nelnet. The " primary '' borrower is my ex-spouse. We have been divorced a decade and he has never submitted a payment.
I am currently awaiting the Department of Education and/ or Nelnet to implement processes under the new Joint Consolidation Loan Separation act, which became law in XX/XX/XXXX. Under this law, I **do not need the permission or concurrence of a co-borrower** to apply for and obtain loan separation, affording me the right to pay for only my portion of the loan. My situation meets the criteria for a separate application.
Meanwhile, the loan servicer is required to allow me to enter an administrative forbearance period until the separation process is fully established. Nelnet refuses to grant me this forbearance, stating that I need the co-borrower 's permission to do even this. This is despite the facts that 1. Neither I nor Nelnet know his whereabouts ; 2. I am legally permitted to request and be granted the forbearance ; 3. The servicer is legally required to grant it ; 4. I am the exclusive payer on this loan, always have been, and am evidently the sole person contacted when payments are late ; 5. I have filed a complaint and my intent to separate loans with the Federal Student Aid Ombudsman, as the Department of Education has instructed joint borrowers to do ; 6. The Ombudsman has contacted Nelnet to inform them of my intent.
This loan, originated in 2001 -- 23 years ago!! -- now has a higher balance than its original, in spite of my making regular payments above the minimum due for over a decade. I am also currently paying on the individual loan which was used for my own undergraduate program. These two payments, my own loan and one over which I have absolutely no control although it's comprised of approximately 1/4 my own tuition ( my accrual was considerably less than my former spouse 's ), now total about {$1000.00} per month.
My hope is that with this report as well as my report to the Department of Education I may finally be granted my legal rights under the new Joint Consolidation Loan Separation Act.
Should you need to contact me and/ or Nelnet , this loan is in the ex-spouse 's name, and only my former married name ( XXXX XXXX XXXX XXXX is associated with it. I have his SSN as well as the loan number ( s ) available.
Many thanks, XXXX XXXX XXXX
|
| 01/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Hello- I'm writing to express my sincere concern that the U.S. Department of Education contract with Nelnet , student loan servicing company. This company is bewideringly opaque around application of payments to interest vs principle across different subloans ( which one can not access except by special request -- and usually very long phone calls ). Astoundingly, the company do not post the current loan balances ( principles ) on their website, unlike other loan or mortgage company -- making trying to determine remaining principle time consuming and challenging. Similarly, trying to understand end dates for repayment is nigh impossible.
I just spent XXXX hours on the phone trying to understand why none of my {$1300.00} per month payment was applied to principle for 15 months, whereas previously over the prior several years about half was applied to interest and half to principle. The first call started with being put on hold for XXXX minutes and ended with me being hung up on after I ( very politely ) tried to understand the confusing explanation ( I don't think she actually knew ). The second call lasted XXXX minutes with about half the time on hold before I was transferred to a manager who appeared to have a better understanding but was still not able to actually answer my question, rather repeating that it was due to the company 's automated algorithm that was designed to benefit the consumer. Unlikely.
For a company of Netnet 's size, the only plausible explanation for their lack of transparency is financial incentive. Which, I don't need to point out, comes at the expense of the consumer. Luckily, I'm reasonably financially stable and can somewhat navigate the complexities of the Netnet ecosystem, so not extremely important personally. But, frankly, I'm appalled when I consider the large number of consumers that have more limited finances or have difficulty understanding the Netnet system. A quick scan of internet reaffirms the highly irregular nature of this company although, again, concerningly, the other government contracted student loan servicing companies have similarly poor reputations.
Given student loans are an integral part of the education system in this country, the fact that our federal government contract and indirectly condone such egregious companies is breathtaking. A meaningful investigation into these practices is past due.
|
| 10/11/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
Older American |
|
Nelnet your reply is misprsentative. sending a billing statement means Collection. I am not enrolled in a new fresh start program and do not want to be enrolled in a new fresh program. Nelnet your contract with the U.S. Department of Education does n ot start until XX/XX/XXXX. Nelnet contract is to service student loans that are owned by the U.S. Department of Education. The U.S. Department of Education also owns Federal Family Education Loan Program FFLE student loans. Nelnet tell me if this loan is owned by the U.S. Department of Education dated XX/XX/XXXX.
Nelnet you wrote under the Freedom of Information Act you are required to validate the debt but I do not see the federal lender name who orginated the federal consolidation education code.
( 1 ) Under the Freedom of Information Act for your fruadently federal consolidate loan student loan send me the federal lender education code who orginated the federal consolidation .on XX/XX/XXXX and the federal lender orginator address and phone number and website.
( 2 ) Send me the lender name who received the distrubition amount of {$49000.00} on XX/XX/XXXX.
( 4 ) Nelnet you wrote the note was completed under the Electronic Signatures Act Global and National Commerce Act under the Act .Nelnet is required send the ESign Contract.
( 5 ) Nlenet you wrote for me to look into the National Student Loan Data System ( NSLDS ) Nelnet look into the NSLDS dated XX/XX/XXXX it says DEFAULTED, UNRESOVED.
On XX/XX/XXXX DEFAULTED, COLLECTION TERMINATED.
( 6 ) Nelnet send me the letter for the U.S Department of Education reading the fraudulent federal student loan was in the Fresh Start Program without my permission.
( 7 ) Nelnet send your license number to service this fraudulent federal consoldation loan as of this dated XXXX XXXX, XXXX.
( 8 ) Nelnet who is the guarantor of this fraudulent federal student loan dated XX/XX/XXXX.
( 9 ) Nelnet on the fraudulent federal student loan what address did I live at XX/XX/XXXX.
( 10 ) Nelnet why do you illegal use the word ED behind your name the other servicers do not?
( 11 ) NELNET LISTEN TO ME I AM NOT GOING TO PAY ONE PENNY ON FRAUDULENT STUDENT LOAN. STOP SENDING ME BILING STATEMENTS FOR COLLECTION. I WILL NOT BE FILLING OUT YOUR DISCHARGE FORM BECAUSE YOU ARE IN ILLEGAL CUSTODY OF THE FRAUDULENT FEDERAL STUDENT THAT WAS TERMINATED BY THE U.S.DEPARTMENT OF EDUCATION.
|
| 05/17/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I hope this letter finds you well. I am writing to address several concerns related to my private student loan, which is currently being serviced by Firstmark Services. Specifically, I would like to request documentation regarding the charged-off status of the debt and also request the issuance of a 1099-C form for tax reporting purposes.
According to the information provided in your previous correspondence, my loan was last reported as " charged off. '' As such, I am requesting documentation that clearly outlines the details and basis for this charge-off, including the date on which the charge-off occurred, the specific reasons cited for the charge-off, and any supporting information or documentation that justifies this action.
Additionally, as a result of the debt being charged off, it is necessary for me to receive a 1099-C form. This form is required by the Internal Revenue Service ( IRS ) for reporting canceled or forgiven debts that may be considered taxable income. I kindly request that Firstmark Services issue a 1099-C form pertaining to the charged-off debt, providing the necessary details for accurate tax reporting.
To ensure compliance with the relevant statutes, I would like to cite the following : Fair Credit Reporting Act ( FCRA ) : The FCRA sets forth guidelines for the accuracy and integrity of information reported to consumer reporting agencies. It is imperative that all information reported accurately reflects the status and details of the debt. Any inaccurate or misleading reporting may be in violation of the FCRA.
Internal Revenue Code ( IRC ) : The IRC requires the reporting of canceled or forgiven debts on Form 1099-C. If the debt has been charged off, it is necessary to receive a 1099-C form to fulfill tax reporting obligations.
I kindly request that you provide the following documentation and take the necessary actions : Documentation regarding the charged-off status of the debt, including the date of charge-off, reasons cited, and supporting information.
Issuance of a 1099-C form for the charged-off debt, with accurate and complete details for tax reporting purposes.
I appreciate your prompt attention to these requests. Please provide the requested documentation and the 1099-C form within 30 days of receiving this letter. If you require any further information or have any questions, please do not hesitate to contact me
|
| 10/01/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
On XX/XX/2023 I initiated an XXXX Credit Bureau dispute on XXXX Credit Bureau reporting accounts Dept of EducationXXXX XXXX the accounts had been transferred to XXXX/Dept of Education on XX/XX/2023 XXXX XXXX responded on XX/XX/2023 the dispute process was completed and no changes to the Nelnet account had been updated, it remained the same. Therefore XXXX is continuing to report 10 duplicate Federal Student Loan accounts the balance with Nelnet remained on my report.
On XX/XX/2023 I filed another dispute with the XXXXXXXX Credit Bureau to dispute the same XXXX Credit Bureau reporting accounts Dept of EducationXXXX XXXX my dispute is the accounts have incorrect balances, the balances are XXXX. Nelnet was paid in full XX/XX/2023, Nelnet should no longer be reporting a balance as of XX/XX/2023.
On XX/XX/2023, I received XXXX response to my dispute, dispute process was complete. The information remain unchanged. I had difficult reaching someone at XXXX, that's ongoing issue, contacted member services who transferred my call to dispute representative who understood my dispute, however best the rep could do was to file another one. I informed the XXXX XXXX, the information is easily confirmed via their website and automated system, the XXXX accounts were paid in full XX/XX/2023 total {$130000.00} and all account balances reflects {$0.00}. This is XXXX disputes, I informed the rep, XXXX should be capable to correcting this information through a phone call themselves, I should not have to wait another 30 days to get another notification that the dispute was complete and the information remain unchanged due to their inability to confirm the balance with Nelnet. It's unfair to me as the consumer and I have information being reported that is incorrect and is knowingly incorrect but XXXX fail to update it. I have attached a copy of the Nelnet Statement and Payment history that reflect the date the payments were paid in full and the balance is XXXX. Why is this unable to be correctly updated in XXXX Reporting? This takes up too much time to continue this process, it's very frustrating, really wish you guys consider doing away with these type of consumer reporting risk companies. There has to be another way to obtain accurate information without consumers having to go through this type of steps to learn it is not removed after having written and confirmed proof.
|
| 10/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I received an email on XX/XX/23 from my previous student loan lender, Great Lakes, informing me that they were merging with Nelnet. In this email I was also advised that the transfer would begin on XX/XX/23. On XX/XX/23 I received an email from Nelnet informing me that my information had been successfully transferred to Nelnet from Great Lakes and I could set up my account. I did set up an account through Nelnet and was very disappointed to see that they had not added any of my previous payment document to my account. I sent them an email right away requesting they send me that information. I did not receive an email back until XX/XX/23 and it was very impersonal automated response : Thank you for your email. We apologize for not responding sooner. Were currently experiencing unprecedented email volume, which is preventing us from responding to your specific question ( s ). If youve already contacted us by a different means and/or resolved your issue, please disregard. Otherwise, we believe that one of these options may be the best way to find what you need : where you can view your loan details, apply for repayment assistance, and more.
For answers to common questions, check out our FAQs page.
For information about all aspects of federal student aid, please visit XXXX.
Im a former Great Lakes borrower and looking for my payment history. How do I get it? Were in the process of obtaining payment histories from Great Lakes and making them available to view through your XXXX account in the coming weeks. Please look for new documents to appear in your Inbox once your payment history is available.
After I received this email I have been patiently waiting for those documents to appear on my Nelnet Account. I am not pleased that student loan payments have resumed and I still dont have this information. I looked at my account today XX/XX/23 and my account actually stated that my loans should be available if I opened my inbox on my account and after following their directions and only seeing the history from this past months statement I preceded to email them again stating that I had not received any of my past payment history and that if I didnt in the next 30 days I would be opening a lawsuit against them. That is why I am filing this complaint. They are withholding information that I am entitled to have full access to and it is simply unacceptable.
|
| 08/31/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
Dear Sir or Madam : I graduated from school in XX/XX/XXXX and shortly thereafter I consolidated my loans and began paying them. For the last 14 years I have never missed a payment and I have never been late. Since I have lived overseas several times over the last 14 years the address on file for my loan information has been my fathers house. The only communication I received from my loan company was a XXXX once a year.
On XX/XX/XXXX I received three emails from my sister who takes care of my father in Connecticut. Each email had an attachment. The first attachment was a letter dated XX/XX/XXXX from my loan servicer XXXX with a notice stating that my payment on XX/XX/XXXX was being returned because there was a new servicer. The second attachment was a letter dated XX/XX/XXXX from a company called Nelnet stating that a " borrower benefit has been removed from your account ''. There was no mention of what the benefit was, or why it was removed. The third attachment was a letter dated XX/XX/XXXX from Nelnet demanding that I pay double my normal student loan amount.
The following day I called Nelnet to inquire about the mysterious borrower benefit that was being removed and I was told that the " benefit '' removed resulted in a 1 % increase in my interest rate that was equal to more than {$10000.00} over the life of the loan. The reason that it was removed was because my payment was late. When I told them that I had sent all my payments and I have records showing that the XXXX payment was made on time they said that it did not matter. It was my fault because I should have known that the servicer had changed. I told them that I never received any notice of the change and they said that it was still my fault. When I asked what can be done to resolve this they said that they would take it under advisement but there were no guarantees that anything would be done. I immediately made the missed payment over the phone.
Predictably, today I was notified that the " benefit '' would not be reinstated and that I was being penalized {$10000.00} because of the missed payment.
I believe that this was a calculated move by Nelnet to increase my interest rate in an attempt to force higher payments. I hope that you will help resolve this so other students are not victimized in the same way.
Thank you for your assistance in this matter.
Yours truly, XXXX XXXX
|
| 06/02/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
There are two complaints I have to file that are interrelated to each other. The first is that Nelnet, my student loan company, changed the address and phone numbers on my account without my knowledge or consent. I would like to know exactly why and how this could have occurred. Second, this change in my contact information had a direct negative impact on my FICO credit score. From what Nelnet has told me they did not receive proof of income from me when they requested it XX/XX/XXXX. I did get the notice and sent it. In XX/XX/XXXX I received a letter/statement from Nelnet dated XX/XX/XXXX current balance {$35000.00} current amount due {$0.00}, Leading me to believe my account was in good standings. During this time I had moved from XXXX, XXXX to XXXX XXXX, XXXX. One day I had happened to be checking my junk email and came across an email from Nelnet stating that stating to reply yes to keep my forberance this was in XX/XX/XXXX, which i did. I qualify for the program because I receive XXXX XXXX XXXX. I called a few weeks later and followed up to check to see if my account was in good standings after i replied to the email because I was going to begin the process of buying a home. I called Nelnet and the representative said yes your account is in good standings and I do not owe anything at this time. The representative and I went on to update my address and phone number when she was asking me about an address somewhere in XXXX XXXX and phone numbers that once belonged to my former mother in law and ex husband. I was a bit baffled by this but continued to update my information. As i was saying I was looking into buying a house. My financial institution that I was going to get my loan from, whom I got my car loan from ran my credit report and said that Nelnet had reported me over 180 days late on my student loan payment which I still dont understand how this could be. I last checked and my foreberance was good for a year. as well as if there was an issue of them not receiving needed documentation they could have contacted me. yes my address and phone numbers changed to XXXX from XXXX. If Nelnet was trying to reach me why did they not actually look for ME? I am easy to find with the resources they have. Had they automatically updated my adress to where I was at not former relations of mine then I would never have gone over 180 days late on any payment.
|
| 07/31/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
In XX/XX/XXXX my wife ( at the time ) and I decided to consolidate our student loans after being married for 2 years. XX/XX/XXXX rolls around and the marriage is ended but the student loans we consolidated our still both of our obligation from the divorce decree. Several years go by without any issues paying the loan from both ends until XX/XX/XXXX or XX/XX/XXXXthe ex-wife started to get behind on her part of the student loan payment. After a couple months of being late I called the company that was handling the loan to discuss separating/splitting the loan. There has been so many sales of this particular loan that I couldn't even tell you at the time who was holding the note. After expressing my concerns to the loan company and pleading with them to split the loan so my credit wouldn't take a hit, they told me this type of loan can't be split. I even suggested paying off my portion and then rewrite up the papers with the amount that the ex-wife owes with just her name on the loan and they said " NOPE ''. Even if I was to payoff my portion of the loan, I would still be responsible for the ex-wife 's portion because they will not take my name off the loan. This is the most XXXX thing I ever heard of, especially when it is supposedly a "
Federal Loan ''. Now it i
s XX/XX/XXXX, the ex-wife is again 3 months behind and I'm stuck paying the payment because I actually care about my credit. I discussed having each of us take out a personal loan or our own monies to payoff this particular loan so we wouldn't be tied together on it. The ex-wife can't afford to do that nor does she have the credit to take out a personal loan to payoff her portion.
Maybe I should have asked more questions before signing this type of consolidated student loan. It was 15 years ago that we signed this loan, we've been divorced for 13 years. I would think after a certain amount of time passes from signing the loan, the restrictions would be lifted a bit. This the most frustrating thing I've ever dealt with, especially knowing that I can payoff my portion today. The reason I don't pay my portion off is because it does me no good and the loan still shows up on my credit report. I have a credit score of 790+ and I'm ready to ruin my credit score by walking away from this loan. I thought I got screwed during the divorce but this seems worse Nelnet is currently holding the loan
|
| 09/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
My servicer is Nelnet, formerly Great Lakes. My loans are FFEL. I have worked for a non-profit entity ( XXXX XXXX XXXX XXXX ) for 10 years. A few years ago I inquired about PSLF. I was given very misleading information at the time, suggesting my loans did not qualify for PSLF, my employer might not qualify, and that I would get a higher interest rate if I consolidated. All of that seemed very intimidating, and so I let it go. I got a letter this summer stating that my loans likely would qualify for PSLF, so I started looking into it again ( I did not save the letter and I can not remember who it was from ). Now, DOE 's website is better. After some time, I came to understand I would need a direct consolidation loan, which is a misnomer for my one loan, and then I would qualify for PSLF. The problem is that I have already overpaid by tens of thousands of dollars, including during the Covid years for which federal student loan borrowers owed no payments.
I contacted Nelnet today to ask for a refund for all future payments made, as I have paid many years into the future. I was told my loans did not qualify for a refund. Again, I was given misleading information because I was told FFEL loans do not qualify for PSLF. I was again told that to consolidate under the federal loan program would increase my interest rate and that there was no guarantee of forgiveness. All of these statements are intended to mislead borrowers into not consolidating FFEL loans, and not seeking loan forgiveness. It is shocking that Nelnet can still engage in this deceptive practice.
I have FFEL loans. Nelnet knows my employer, and knows it qualifies. Years ago this servicer of federal student loans had a duty to notify me that my employer qualifies, and to tell me it was in my interest to consolidate. They should not have given me information intended to mislead, or to make me continue paying on loans that would not " count '' and which are not eligible for Covid relief or refund. I am a middle class American who works for a non-profit. The amount of money I've wasted on student loans that should have been forgiven is a tremendous amount of money I could have used for my family, for my kids, or to improve our standard of living. The fact that the federal government is complicit in this process, by allowing Nelnet to profit from these statements, is really discouraging.
|
| 04/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX, I initiated a student loan refund request with Nelnet for the payments made during the eligible period covered by the COVID-19 payment pause, for the sum total of {$6100.00}. Nelnet later informed me that my refund request had been approved, and the loan balance was reinstated on my account. However, I never received the check. I understood that things were delayed, so I waited. No check arrived. On XX/XX/XXXX, I called to ensure that the check was on its way. I was told that the check had been mailed back in XXXX. I told the Nelnet representative that the check never arrived at my house, and asked them to do a stop check and reissue. I confirmed that the address they had for me was correct -- it was. The representative informed me that the check would be reissued. However no check arrived. Meanwhile the loan balance of {$6100.00} was sitting on my account. On XX/XX/XXXX, I called again, and was told that the request for a check reissue had never even made it to the " research department '' for investigation. I was told that the research department would be calling me within a few days to follow up with a few questions. No one ever called me. A week later, on XX/XX/XXXX, I called again, and was told once again that the request was likely waiting with the " research department ''. I asked if I could speak to the research department directly, and was told no. I asked if the representative could speak to them directly, and was told that the representatives in different departments are not allowed to directly contact each other at all. The research department has apparently been unresponsive to the customer service representatives, but no one is allowed to call them. I said that the next step for me would be to file an official complaint, because at that point they are saying that I owe them {$6800.00} which they never refunded to me, a loan balance which has been sitting on my account since XX/XX/XXXX and for which they refuse to do a simple stop check and reissue to remedy the lost check. Not only that, but they refuse to even submit the request to the proper department. They continue to say that they " are working on it '' but the request is going nowhere and not even being addressed by the people whose job it is to address it. Meanwhile this {$6100.00} debt balance is on my credit report yet I have not seen the refunded money.
|
| 09/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
Most of the inaccuracies and inconsistencies with Nelnet have been resolved at this time. However, there are still unexplained inaccuracies on two of my loans. This is on my two XXXX XXXX loans ( XXXX XXXX and XXXX ). These loans are eligible for a 6 month grace period from my time of graduation from Graduate school. I Graduated on XX/XX/XXXX and thus these loans should have a six month grace period to XX/XX/XXXX with a first time payment due of XX/XX/XXXX. Nelnet informed me that these loans were actually not eligible for a 6 month grace period but were eligible for a 6 month forbearance period if I applied for 6 month forbearance. Nelnet informed me that they would apply for me and that this change would be made for me. Nothing happened. I recalled and they reapplied for me. Nothing happened. I called again and I was informed that the prior two times they forgot to send me an in school deferment request form that I needed to fill out and send back to them. I filled out the form and sent it back to them. They received it and responded saying that it had been approved for loan XXXX. However, no changes were made and my first payment due date is still in XXXX. Furthermore, the response didn't even mention loan AE.
I would like to provide a little history as well. I have spent 8-12 hours on the phone with Nelnet across 8-10 phone calls over the past 4 months. I am currently unable to reach Nelnet as they state that their phone service is down. This has been the case multiple times. I am tired of Nelnet 's inability to provide answers, their lack of phone support, and the inaccuracies that they have had handling my loans. They continuously delay by stating that my request will take a week to process and then they do not make the change and do not follow up with any explanation.
This has been a 4 month process with minimal progress. My first payment due date is approaching and I would like to have a proper explanation for why the changes have not been made. But most of all I would like Nelnet to honor the 6 month grace period that these loans are eligible for. It has proved impossible to contact Nelnet as 50 % of the time their phone service is down and when it is not I spend hours on hold waiting to talk to a representative who usually does not have answers for me and always says the changes will take ~week to happen ( but they never do ).
|
| 09/09/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My student loans were on the REPAYE before the pandemic. My payment amount was {$320.00}. The SAVE program was announced to replace REPAYE. All terms are the same, except the amount of income excluded from payments increased. This should reduce all payments when based on the same AGI. My servicer changed my payment amount to {$570.00}. I ran the calculations myself and discovered that this amount is the total payment amount under SAVE for my joint AGI with my spouse, who also has student loans outstanding. I called them on XX/XX/XXXX to inform them that my payment amount should have been allocated to my husbands loans as well as my own. They first stated that I had submitted something saying I was single. The last time I recertified was in XXXX and I have checked the application and everything was correct. I was told multiple times that the only way to correct it would be to recertify. I do not want to recertify as the Department of Ed has guaranteed that we would not be required to for at least six months. I am entitled to make the payments based on my income from my last certification for at least that amount of time. I did not fill anything out incorrectly, I did not even request for my payment plan to change. I had no choice but to be moved to SAVE, and the President and the Department of Education are telling everyone payments will be lower, so it is unacceptable that my payments are increasing due to someone elses error, and I am being punished with having to recertify earlier.
I then was transferred to a supervisor who told me they could recalculate my payment with the info for my husbands loans but she had to transfer me. I had to answer many questions about my income and family size to this person, when all of the information should have been on my XXXX recertification. They said I should get a letter in 5 to 7 business days about the recalculation. After about a week with no indication on my Nelnet account, nor my student aid account that anything was being done, I spent more hours on hold to inquire. They told me they didnt know why it wasnt processed yet, but they didnt see any issues with it. I requested they send me some kind of documentation for my records. They claimed they could not provide me with anything other than verbally.
Almost another week has gone by with no indication that my payment will be recalculated.
|
| 06/02/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
Most of my student loans have been serviced by Nelnet since starting college. Though I am grateful for anyone who helped me in my journey of achieving higher learning, the whole experience has not been pleasant. During my school term I faced both tragedy and hardship. I was forced to leave school and while doing that I was advised by the school 's financial advisor that after XXXX months my student loans would start to become due. Though I was battling homelessness, I still managed to call in and apply online for debt consolidation so that I can get in control of my finances. I chose to consolidate with Nelnet because they were already servicing most of my loans. I completed my consolidation application before the first payments were to become due on all of my loans. I subsequently called into the servicer and advised them that I was in the process of consolidating and was not working. The representative on the phone said that a consolidation application takes time to be approved but in the mean time she will make note of my lack of my income so that payment will not be due while the accounts are in the process of getting consolidating. I thought all was fine after doing my due diligence with Nelnet and keeping them in the know. Unfortunately, despite all my efforts of payment arrangements and promises from the Nelnet rep, I was notified through a free credit monitoring service that several accounts had become delinquent and my score plummeted very low. I am completely outraged by Nelnet 's inconsistencies and false reassurances. A total of XXXX ( XXXX ) account became immediately marked late by 90 days. Despite reporting in good standing the XXXX months prior too. It was completely unexpected and I have been disputing it since online to no avail. I then went further and wrote goodwill letters, as well as contacting the CEOs and all they do is forward me to the general customer solutions department to which they provided with inconsistent policies or ignore me entirely. As a result of their erroneous reporting I am not able to be approved for lines of credit and the defamation has prevented me from receiving unemployment. I hope this is the tool I need in order to receive the justice I deserve and get these 90 day late marks removed from all ( XXXX ) accounts that were already in the process of being consolidated with the same servicer.
|
| 07/10/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
I have two issues : ( 1 ) I want Nelnet to demonstrate its legal right to my student debt ; and ( 2 ) If they can demonstrate the authority to collect this debt, I want them to return me to the payment plan I am on ( PAYE ) at Great Lakes.
As of XX/XX/2023, my student loans were serviced by Great Lakes and I was on the income-driven Pay As You Earn ( PAYE ).
On XX/XX/2023, I received an email from Great Lakes that my loans were being transferred to Nelnet. I received no further communication about the transfer until XX/XX/XXXX, when Great Lakes emailed me to say that my loan would *not* be transferred. Here is the material section of the email from Great Lakes : " Recently, we informed you that the U.S. Department of Education ( ED ) was planning to transfer the servicing of your federal student loan account to another member of ED 's federal loan servicer team. We're now writing to inform you that ED did not transfer your loan account to the other servicer. ED determined that it was not necessary to transfer your loan account. We, Great Lakes, will continue to provide customer service for your federal student loan account. If you are currently required to make monthly payments on your federal student loans, direct your payments to us. '' After that, I received notice from Nelnet that they are now servicing my account. However, Nelnet changed my payment plan *without my knowledge or consent* to REPAYE.
Between XX/XX/2023 and today 's date, I have sent five emails telling Nelnet that I do not want to be on the XXXX plan. Nelnet has ignored these emails.
On XX/XX/2023, I called and spoke to a Nelnet agent who ( a ) gave me incorrect and misleading information about loan consolidation, which would have caused me significant harm if I had followed her directions ; and ( b ) said she had taken care of getting the loans changed back to the correct PAYE plan.
As of today, Nelnet still shows my loans as being on the REPAYE plan. I do not know whether this is because they do not actually have the right to my student debt, or because they are trying to collect more payments from me than my original plan requires. I have informed Nelnet as I have Great Lakes that I will consider switching to the new SAVE plan but have been abundantly clear that I do not want to do so until I can determine whether it is better than PAYE for my situation.
|
| 08/20/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
|
|
My student loans are ( unfortunately ) now administered by Nelnet. They used to be with XXXX.
I've tried calling, live chatting, and emailing Nelnet. Nelnet has a bad website, plus very slow customer service ( probably by design ), but they sure aren't slow about wanting to get your money.
I have had a very good credit rating for a while. My student loan payment to Nelnet was due on XX/XX/XXXX. I paid Nelnet a few days later than the XXXX ; making my payment on XX/XX/XXXX by electronic means.
In the meantime, I received a report that my credit rating had been dinged pretty hard. The report made it sound as though I had done something earth-shattering and catastrophic ( you'd think that I had defaulted on a loan or filed for bankruptcy ).
I checked, and other than paying Nelnet a hand full of days after the XXXX, there is nothing that I can find that would explain the recent adverse credit report.
If Nelnet pulled the trigger on reporting me for the relatively minor infraction described above, I would like to know, because it would certainly be a disproportionate overreaction on the part of Nelnet if that is what happened.
However, Nelnet is very difficult to get a hold of - calling, emailing, etc. don't seem to result in any sort of timely or meaningful responses from Nelnet.
I've made all of my payments for the month, and Nelnet is the only one that looks as though it could have triggered the over the top report to the credit agencies.
I would like for Nelnet to actually have some customer service and to let me know whether it was Nelnet that did the report to the credit agencies.
If it was Nelnet, I would like for Nelnet to withdraw the report, as it is over the top for making a payment a handful of days after XX/XX/XXXX. Given my history ( just ask XXXX ), I would hope that Nelnet could be reasonable and that it would choose good corporate citizenship over corporate degeneracy.
Failing that, and in the event Nelnet did make the report to the credit rating agencies but will not try to make things right, please let everyone know about Nelnet.
Also, can we institute a death penalty for bad companies? I think it would only be right since these companies claim to have the same constitutional rights as real people. Please let me know.
Thank you for your time and attention to this matter.
Best regards, XXXX XXXX
|
| 11/25/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
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First Mark, the new debt collector for XXXX XXXX XXXX loans, claims they can not lower monthly payments or do any consolidation because the terms and conditions can not be changed from my original lender, and that the First Mark does not offer any of these services. They also can not pause or temporary stop any collection like federal loans. All delinquent payments or accounts would be reported to appropriate credit agencies. There were also no terms and conditions about pandemic like situations except for disaster and temporary hardship situations. Even before XXXX XXXX sold or handed their loan collection agency to First Mark, XXXX XXXX also said that they could not find a lower payment based on my information even if we were in a pandemic with reduced hours. They would also report to credit agencies if delinquent or late. Then First Mark said that researching a third-party lender to refinance or takeover the loan would solve my problem. A new lender would make it worse because consolidation fees, transfer fees, and new interest rates would be applied making the loan larger and longer than I originally consolidated or got the loan approved for before starting repayment. All the payments I started making to pay the loan back would then be lost and become the new amount of interest/fees owed when consolidating or transferring to a new lender. So who is going to help me? Nobody? How are we supposed to deal with student loans during unforeseen circumstances like a Pandemic? This is very unfair during a pandemic since all the federal loans stop collection for over a year. This is also unsecured debt because nobody knows how much annual income you would make a year after graduating college even if you picked a degree or career that is in demand or in need. There is no guarantee that you would get hired at any job, company XXXX corporation, agency, or place. That is why I am complaining because it discourages future students from borrowing or going to college and hurts those that are trying to repay. I am not even working in my " dream '' career or making as much as I did before Covid or receiving promotions and pay raises. If I could just have my payment lowered a little bit to under $ 125~ {$140.00}, it would help a lot and I wouldn't have to miss a payment or complain to the CFPB about their collection practices and the agency itself.
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| 11/27/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I attended XXXX XXXX of XXXX from XX/XX/XXXX-XX/XX/XXXXI took out XXXX private student loans to finance my education.
My loans were initially serviced by Nelnet with no problems.
In 2014 my loans were service released to Firstmark Serviceswhich is a subsidiary of Nelnet.
I remit payments through XXXX XXXX Online Bill Pay making one payment of {$420.00} monthly.
The servicer would split the payment and apply funds to each loan.
I made 10 payments to FirstMark with no issues.
The 11th payment was only applied to XXXX of my loans. Reason being is that the payment processing computer now can not distinguish between due dates and my entire payment was applied to the first loan coming due.
I was told by customer service that, due to the due dates being off by one day, XX/XX/XXXX and XX/XX/XXXX, that the payment was only applied to XXXX account and that she could not make the date the same for both loans due to different banks holding the notes to my loans. I was told to send my payment to a different address where a human would apply the payments to my individual loans. I did this for my XX/XX/XXXX payment, submitting it XXXX XXXX, and it mysteriously disappeared for over 2 weeks before it was miraculously discovered on XX/XX/XXXX XXXX and backdated to XX/XX/XXXX XXXX. I would like to add that the payment being found coincided with a rather nasty email I sent Firstmark on XX/XX/XXXX XXXX. Since this date I have mailed XXXX additional payments to the address listed on my statement and thus far both payments have been applied only to the loan that is due on XX/XX/XXXX. I have called and emailed Firstmark and they have shown no interest in correcting this problem. It is my opinion that Firstmark created this problem in order to hinder myself and others in making loan payments. I believe this because the 10 prior payments the computer correctly and automatically split my payments among my XXXX accounts. Why would a servicer change this on purpose? To create more work on the student loan payer by making one have to call or email the servicer each month to have ones payment applied correctly? This is a major waste of my time and is causing undue stress in my life. I also believe, if I failed to call, this error would not be discovered within 30 days and then my credit would be irreparably damaged and thus I would be damaged monetarily.
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| 08/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Nelnet XXXX be violating provisions of the Privacy Act of 1974 in relation to the servicing of my federal student loans held by the Department of Education ( DOE ).
Any authorizations I have provided to the DOE to access my records and access to my personal consumer information do not automatically extend to third-party contractors like Nelnet.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Nelnet can only access my personal records and accounts for specific permitted purposes outlined in the servicing contract with the DOE. Nelnet does not have unlimited rights to collect, use or disseminate my private information how they see fit without my direct written consent.
However, it appears that Nelnet has obtained extensive personal information about me from the DOE database and has been utilizing this information without my knowledge or consent. This may be in violation of Privacy Act provisions that require government agencies to only share individual records for specified purposes and with limits on reuse of the data.
Additionally, I do not recall Nelnet ever providing me with a direct privacy notice about its information practices related to my private student loan data, which is required under the Privacy Act. Servicing contractors like Nelnet must clearly disclose what borrower information they collect, how it is used and with whom it is shared. Nelnet can not rely on the Privacy notice provided by the Department of Education since they are not a subsidiary or extension of the DOE, but merely a private contractor hired by the DOE.
I am writing to formally notify Nelnet that I do not consent to the collection, use, dissemination or reuse of my personal information in any manner that violates the restrictions and protections provided by the Privacy Act of 1974. I HEREBY REVOKE and RESCIND any and all authority given to NELNET to disclose any account information to a Private Consumer Agencies or Third-parties, like XXXX.
Please immediately review Nelnet policies and procedures to ensure full compliance with the Privacy Act and provide me with specific details about Nelnet 's handling of my private student loan information and disclosure about opt-out.
Please respond in writing within 30 days to confirm receipt of this notice and provide assurances that Nelnet will align its practices with the Privacy Act.
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| 07/24/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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I have tried to resolve a credit dispute with Nelnet for the past four months. I sent my last letter to Nelnet on XX/XX/XXXX addressed directly to their CEO XXXX XXXX, and I have yet to receive a response to that letter. I am writing today in response to Nelnets response to a complaint I filed with the CFPB, claiming that Nelnet violated FCRA requirements by not responding timely to a credit bureau dispute I submitted to Nelnet on XX/XX/XXXX. I am hoping you can help resolve my issue.
On XX/XX/XXXX I filed a credit reporting dispute through Nelnets website, disputing past due payments reported on my credit report last year. On XX/XX/XXXX
, when I did not receive a response to my credit dispute from Nelnet, I submitted another credit reporting dispute through Nelnets website requesting that Nelnet remove any negative credit reporting because they violated FCRA dispute requirements. I saved a copy of both confirmations I received through Nelnets website, although I have to say their website provides very generic confirmations, which is why I print-screened to save the confirmation pages. In a letter dated XX/XX/XXXX from Nelnet, Nelnet denied any credit reporting inaccuracies and refused to remove any negative credit reporting. I then submitted a complaint to the CFPB because Nelnet failed to comply with FCRA dispute requirements, as Nelnet did not respond to my XX/XX/XXXX complaint within 30 days. Nelnets response to this CFPB complaint was that Nelnet did not receive a XX/XX/XXXX credit dispute, which is completely false. I have a copy of the confirmation page from Nelnets website, time/date stamped, from both occasions where I submitted a credit dispute. Included with this complaint are : - screen printed copy of confirmation I received from Nelnets website for my first credit dispute submission on XX/XX/XXXX, which Nelnet never acknowledged or responded to ( Nelnet claims they did not receive a dispute from me on this date, however, I have proof from their site that I submitted the dispute ) - screen printed copy of confirmation I received from Nelnets website for the second credit dispute I submitted on XX/XX/XXXX I am demanding that Nelnet eliminate all negative credit reporting in my credit file based on Nelnets violation of FCRA requirements. If this does not occur, I will contact my attorney to pursue further actions.
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| 10/10/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I refinanced my loan with XXXXXXXX XXXX in XX/XX/2018 for a total of just shy of {$22000.00}. This was to cover my XXXX loan which was around {$14000.00} and my XXXX XXXX loan which was around {$8000.00}. As confirmed by the XXXX XXXX XXXX rep, all documents submitted were for my XXXX XXXX loan ( now paid in full with no issue ) and XXXX. The new refinanced loan was again to be serviced by XXXX. In XX/XX/2018, when the payments for the refinance were processed, XXXX XXXX was correctly paid in full but my payment for XXXX was applied to a NelNet ( a XXXX XXXX Federal loan which was sold to NelNet for under {$6000.00} ) account. At that point, I reached out to all three-XXXX, XXXX, and NelNet. They did not account for the remaining portion of the remaining loan which had not been allocated anywhere I could see but were charging me for both loans. However, in this case, they were able to correct the error and my payments for the new XXXX and the existing NelNet loan had their payments auto-debiting as I had set up.
On XX/XX/XXXX, I found that the payment to my original XXXX loan had been reversed and a partial payment was applied to XXXX and the remaining funds were applied to the NelNet loan. Again, the NelNet loan was never referenced in the documents I submitted for the refinance. Since the XXXX, I have called them XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. The issue has still not been resolved, they have given me no timeline to fix it despite funds being with their parent company, and XXXXXXXX XXXX XXXX is now calling and saying my account is past due. I have received only a single callback and the person called to say there was no update. At this point, they are reporting my account over 30 days past due and we are quicky approaching 60 days past due. They are also falsely assessing late fees ; as they have confirmed they can see the payment in full but do not have an explanation for why the payment was then reversed. They refuse to freeze the account or to stop reporting it past due -- hence the calls from XXXXXXXX XXXX XXXX and, despite knowing this is a duplicate issue, they have yet to fix the issue.
Attached are all statements for both loans that I received since XX/XX/2018 and statements for NelNet. There is additional information showing my account information with XXXX and all received statements from NelNet.
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| 09/20/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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Hello, my student loan processor is Nelnet. All of my student loans are Department of Education loans and remain so. Since my graduation from graduate school XX/XX/XXXX, I have maintained my loans under a regular income-based repayment plan. This required recertification in that plan on an annual basis with updated income amounts. I met this duty XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and now XX/XX/XXXX. As it relates to this year, I reenrolled for income-based repayment on the Department of Education web page. I completed this update online before the deadline listed on both the Department of Education website and Nelnets website. I even have a screenshot of the deadline listed on the Nelnet website - XX/XX/XXXX. I note that I took the opportunity to take a screenshot of the deadline as every year in providing my updated information, I have add " difficulties '' in communicating with Nelnet. I have now received correspondence from Nelnet advising me that all of my student loan interest has capitalized. No information was given as to why my interest had capitalized. Upon completing a telephone call with Nelnet this evening, I was advised that I apparently did not make the deadline for providing my updated income-based repayment amounts. As such, not only has my interest capitalized but I have lost my regular income-based repayment plan and have been placed on a standard repayment plan spanning the course of 10 years and costing more than {$1000.00} in loan payments per month. I requested that Nelnet provide me with a written confirmation/explanation on why my loan interest capitalized. I was initially given a PO Box in XXXX Nebraska that I would have to write to to obtain such a confirmation. However, after further complaint, I was advised that Nelnets " correspondence team '' would try to send me correspondence in about five business days regarding why the interest capitalized. Upon further cooperative complaint, at the capitalization as well as losing the income-based repayment plan, personnel at Nelnet tried to get me to sign up on the spot for different plans which I had only their preliminary information to go off.
I write for your assistance and returning me to my regular income-based repayment plan that I have persisted on for the last four years and hopefully to un-capitalize the interest they accrued. Please help.
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| 08/13/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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Dear XXXX XXXX XXXX/Neltnet I recently viewed my credit report and noticed errors on my credit report. I 've contacted you notifying you about some fraudulent student loan accounts open without my authorization, consent. I 've sent you certified mail letters, a police report, documents verifying that it was all fraud but you fail to send me any documents bearing my signature and it 's been past 120 days and going on 6 months. You 've contacted the credit bureau notifying them that these accounts belong to me. I 've called several times speaking to customer service reps and making them aware of this situation but I have n't received any fraud packets in the mail. I was lied to and given the run around. It is ridiculous. I 'm accused of these accounts and I 've never been a member of any colleges or signed any student loan documents. I am a victim of identity theft, and have been a victim for some time and several times throughout my life and it 's not a great feeling. I refuse to be accountable for someone 's wrong doing and this will be my final letter before any legal actions are taken against you and the credit bureaus for posting false information on my credit file. No ongoing reporting from month to month shall be posted on my credit because these are fraudulent accounts I am not aware of these accounts. I will have my lawyer investigate any documents, if for any reasons I suspect that a signature was forged by someone impersonating to be me, I will be seeking a lawsuit against any institutions, credit bureaus, and XXXX XXXX XXXX/Nelnet as well. I am now giving 5-10 days total. I am not sending any documents I 've sent in the past because I 'm spending my hard earned money sending over certified documents and if your company did n't correct these issues before then it 's not my fault. I repeat for the final time these accounts are n't mine. I have been an identity theft victim several times in the past and impersonated. How much more would I have to prove my innocence to you? I have discriminated against by your company as a criminal because you continue to contact the credit bureaus verbally verifying accounts that does n't belong to me. If that is n't discrimination then what is it? I am disheartened that your company continued to verify month to month for several years that this account was mine and it was n't.
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| 05/03/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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On 8 different occasions I called Nelnet asking them to remove the 120 days they claimed I was late or defaulted on my student loans. To this day, even after consolidating with another lender many of my student loan accounts through Nelnet show up as 120 days late, even though I was never late as I was in deferment for all of my student loans. on two separate occasions I spoke with a rep named XXXX, who assured me that this was infact an error on their part because my other student loan accounts also serviced by Nelnet at the time were in deferment as well obviously but never have shown defaulted because it simply did not occur, I was in SCHOOL THE WHOLE ENTIRE TIME THEY CLAIMED I WAS LATE! IT DIDNT EVEN COME TO THE 6 MONTH AFTER GRADUATING GRACE PERIOD YOU GET OVER THE DEFERMENT ONCE OUT OF SCHOOL AND I WAS STILL IN SCHOOL. I always kept up with the deferment rules and procedures. This was a fault of the company 's negligence, not me defaulting on any loan was already admitted and promised to be rectified by 2 of reps I spoke with when discovering a 30 day then 60 day late mark on my credit report. I began tracking it because it only showed on 7 of my student loans with Nelnet, none of my others also serviced by Nelnet. Over the years I kept calling the company and disputing it with all the bureaus but 5 years later even after graduating and consolidating and erolling in a IDR plan for paying off the student debt, and i'm still haunted by FALSE INFORMATION SHOWING 120 days ... every time i pull my report. Not to mention the anxiety i feel everytime I see the balances of those same 7 accounts climbing drastically because of all the interest rate charges and other fees that has put me into a deeper downwards spiral and crushing me under the weight from all the stress time effort and anxiety this 5 year long battle has added. All of that and nothing has been fixed nor changed and every dispute filed has been met with no change, The false information has even spread as the increased balance has not only traveled along on my credit for 5 years and counting, it has also transferred over into the new consolidated loan with the new company who I am in repayments with. Plus a couple of the accounts still show as open accounts before I bombarded him with disputes. This is not fair and needs to be fixed. It has destroyed me!!!
|
| 10/02/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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The capitalization process with Nelnet is unconscionable and unfair. I have a balance of over {$140000.00} in student loans with Dept of Ed serviced by Nelnet. I have been trying to pay them off one loan at a time. I was on an income-based repayment plan. Recently, I received a letter that I need to recertify otherwise my payment will go up. At the time, I was on maternity leave and out of the country, and my tax documents were not with me. So, I submitted my loan application on XXXX XXXX a couple of weeks late. I expected that I might pay a small fine or a higher payment for a month. My payment is going up on XXXX XXXX, XXXX from {$320.00} to {$1400.00}. However, on XXXX XXXX, XXXX, all my interest on all the loans was capitalized.
I never received a warning or letter that they will capitalize the interest if I do not certify. I have not been late with my payments. Because of the amount of my loans that means that I will pay extra thousands of dollars for the duration of the loan. When I contacted Nelnet, I requested that my capitalization is reversed as I have already recertified. They said that they can not reverse it. Even the team leader XXXX admitted that their education efforts are not sufficient. This is the third time XXXX has capitalized my interest : first time, at the end of my grace period, the second time at the end of my forbearance period couple of years ago and third time now. How is the Department of Education expecting us to pay these student loans when they are forcing us to pay interest over interest over interest over interest at 6.55 % and 7.65 %?
Furthermore, Nelnet warns you only about the immediate increase of payment. They do not explain how the income-based plan works in a long-term ; basically, these are negative amortization loans : the interest per period is not fully paid, and the outstanding balance increases over time. So, the debt only gets bigger and bigger.
At last, there is no information or warning that Nelnet is capitalizing your interest and why. I have attached one of the form letters that I received regarding the recertification. Nothing has been mentioned about capitalization of my interest if I am late with the recertification. Of course, that will mean that my loan gets bigger, my time for repayment is longer and Nelnet service contract is longer and more lucrative.
|
| 04/10/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I was given graduate loans from XX/XX/XXXX-XX/XX/XXXX for approximately {$160000.00}. Over this time approximately {$20000.00} worth of interest accrued on these loans. These loans were by manged by nelnet.
After completing my graduate program, I was enrolled in a residency program for 2 years. I had done some research and understood that there is a 6 month grace period after which interest is capitalized. Deferment of loans would extend this grace period and thus interest would not be capitalized. Thus my game plan became to pay down as much of the accrued interest during my residency years so that after the deferment period was over there would be less interest to capitalize thus saving me money.
I called up my various loan companies and reviewed the matter with them. My Health Professional loans simply told me that I needed to submit a form that I was in residency, have it approved by my program and the repayment status would be deferred until I finish my residency program. This process worked flawlessly with tem.
However, the same is not true with nelnet. I called nelnet with the same request and spoke to many representatives and supervisors. Many didn't understand what a residency program is and sent me various forms. They sent deferment forms and when I filled it out told me it was the wrong form. I explained that my goal was to pay down as much of the interest before it capitalized, but they didn't understand. The interest capitalized and my game plan did not come through fruition. At one point one of the representatives put an administrative forbearance on my account as she thought I was complaining about not being able to make payments. This in turn triggered ANOTHER occurrence where the accrued interest capitalized. Overall I ended up owing more than should have been because I was not given the proper guidance by the nelnet team.
After my residency program I worked hard to refinance these loans. I did refinance a large portion of my loans held by nelnet. I did not like the service or information I was given by them. They misled me in many ways, and did not take the time to fully understand the situation. records will show that I called them multiple times from XX/XX/XXXX-XX/XX/XXXX. I have emails of all the forms that they requested as were sent and then rejected by nelnet from the same period.
|
| 06/22/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
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Web |
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Resolution of the following issue is still outstanding.
Using the Income Based Repayment ( IBR ) plan, payee contacted the loan service provider questioning the degree of increase in monthly payments from XX/XX/XXXX-XX/XX/XXXX year to the XX/XX/XXXX-XX/XX/XXXX year. After repeated attempts to verify calculation with written documentation, the loan service provider could not confirm the calculation amount was correct. The service provider failed to return phone calls as promised, disconnected phone calls with the payee, communicated to the payee that she should " just pay the amount '' without questioning why it increased so extensively, failed to put the payee in contact with any senior management who could assist in resolving the issue, and refuses to provide written confirmation demonstrating how the IBR calculation accounts for a spouse 's loan amount as a variable in the IBR baseline methodology. The service provider in several instances affirmed that the payee 's calculation " looked too high '' and a supervisor confirmed that an analyst was working to reconcile the discrepancy, but the issue still remains outstanding. The payee contacted the service provider 14 days before payment was due, communicated to the service provider that she would not pay the amount until the calculation was confirmed as correct, asked for administrative forbearance until the issue is resolved, and is still receiving past due notices and advisement that interest will be capitalized because of failure to pay. The payee is willing and able to pay an amount that is correct, and should not be subject to scare tactics to incentivize payment of an amount that is inaccurate. The payee and spouse have been in almost daily phone contact with the service provider over the past 22 days and nothing is resolved. Payee and spouse have encountered incredibly poor customer service including representation of wrong information, unreturned phone calls, lack of written communication and clarification, incompetence in understanding what is required for IBR recertification and calculation methodologies, and just rude phone discussions with customer service representatives, account managers, and supervisors. Payee is effectively being penalized for the service providers incompetence and failure to appropriately conduct business with payee customers.
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| 01/26/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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In early 2019 I refinanced my student loan with XXXX XXXX as I was returning full-time to school in XXXX. I was told by the banker at the XXXX, MA XXXX who processed my loans if I wanted to defer my payments I would be able to as XXXX was in the XXXX XXXX XXXX Federal Direct Loan Program as a Deferment Eligible Program.
In XXXXXXXX 2019, I finally decided to use in-school deferment. I sent the form on XX/XX/2019 and was told I would receive a response in 3-5 business days. Not receiving a response, I called on XX/XX/XXXX and e-mailed again on XX/XX/XXXX as an upcoming payment was due. The teller told me they could change the date while the form was being processed but I needed to pay even though the form would be accepted. On XX/XX/XXXX I was told that the deferral had been denied.
I called XXXX on XX/XX/XXXX and was told that they only accepted deferrals from XXXX XXXX schools. I have confirmed with the US Student Loan Ombudsman that the school I attend, XXXX XXXX XXXX XXXX XXXX is a XXXX XXXX school ( OPE ID XXXX ) and processes deferment requests as per the government regulations. I have successfully deferred my payments with two other banks who use the same criteria.
On XX/XX/XXXX, I followed up with XXXX and was advised that XXXX could not defer my student loans because they use the National Student Clearinghouse Database and my information was not up to date in this system. I reiterated that I sent their approved form back with the school seal and my information, but was told to call the National Student Clearinghouse. Which I did, and was told by their customer service that they are only one tool that certain schools use and that as long as I have an OPE ID number the bank should take it, as that's all they do.
I called XXXX back and was told that everything was incorrect, they don't accept all XXXX XXXX schools, only some. When I asked if they could elaborate on this policy, I was told that my deferment was already denied and there's nothing they could do. I am unsure what decisions are used on top of whether or not they are XXXX XXXX, as this was the first time anything other than their compliancy was mentioned. It seems like no one has any answers and I have been advised poorly and differently each time I have called. This leads me to believe that no information I am given will be accurate.
|
| 08/07/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
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|
This complaint originates from my ongoing attempt to receive my XXXX XXXX XXXX XXXX XXXX XXXX payment history from my current loan servicer Nelnet. My dealings with Nelnet have been nothing short of unacceptable. By way of background, my federal student loans were originally serviced by XXXX XXXX XXXX ( XXXX ). Not too long ago, my XXXX account, including my XXXX payment history, were transferred to Nelnet. My XXXX payment history is not immediately available on my Nelnet account portal, and requires a request.
Starting this past XX/XX/2023, I began a process to have a third party reimburse my past student loan payments. In order to process that request, the third-party requires the servicer 's payment history as a form of validation, i.e., I need my XXXX payment XXXX. On or about XX/XX/2023, I submitted a request into Nelnet for my XXXX payment history. I was told then that the approximate time was XXXX business weeks, taking until the beginning of XXXX to receive it. In both XXXX and XXXX, I called Nelnet to check the status of my request and was told that I should be receiving the payment history the third week of XXXX. In the third week of XXXX, I received a payment history that was woefully inaccurate and did not even remotely display my XXXX payment history. I immediately called Nelnet, who confirmed that the request was incorrectly done and that my request was still pending. I received no timetable as to when it would be complete -- being told that it was " in the queue '' and pending.
On XX/XX/2023, I again called into Nelnet to check the status of my request and was now told that it would not be completed until XX/XX/2023, with the possibility of it being completed earlier. Given the mismanagement and ill-advised nature of this entire process, I stated that I wanted my request expedited but was told there was nothing I could do. Again, all I was told was that my request was " in the queue '' -- the same misleading, unhelpful, and unreasonable status that I have been given for 4 calendar months now.
Suffice it to say, the thrust of my complaint is the unacceptable amount of time it is taking for Nelnet to complete my request for my XXXX payment history -- an estimated 6 calendar months!!! And during this horrible experience, the misleading and inconsistent representations that I have been given.
|
| 06/16/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I consolidate my private student loans from XXXX XXXX and XXXX using XXXX. For XXXX XXXX, this was especially important because they were in the process of selling my student loan to Firstmark Services. I have a confirmation from XXXX that both transactions were settled, nothing erroneous occurred and from my point of view, I had a new service provider to pay off my student debt.
I was able to get the 10-day payoff information handled and the check was sent to XXXX XXXX on XX/XX/XXXX. XXXX XXXX then sent the check to Firstmark Services on XX/XX/XXXX ( according to the phone call I had with Firstmark on XX/XX/XXXX after I received a bill in the mail ). Of course, this to be in error, and on my first call with Firstmark they told me the entire balance was paid off and the representative I spoke to assured me their supervisor was updating the balance to {$0.00}. This call was on XX/XX/XXXX where I spoke with XXXX who assured me her supervisor was updating the balance to {$0.00}, so the fact that I am paying interest for this is beyond me.
I received another bill for {$54.00} on XX/XX/XXXX, up very slightly from {$54.00} on XX/XX/XXXX, so I called Firstmark because I assumed it was an error. The representative informed me this amount I am being asked to pay is the interest associated with my account because there was 10 days between when they received the payoff check from XXXX XXXX and when they ( I guess ) started to accrue interest on my loan. For all I am aware, and was aware, nothing should have even been sent to Firstmark past XX/XX/XXXX when XXXX sent the check to the first institution. I called XXXX XXXX and they have claimed no association with this new bill, I called Firstmark and they are saying it is because of the delay involved with XXXX XXXX.
I know I am not the first student to feel completely defeated in trying to overcome student debt, and I understand this amount is not large compared to what I have dealt with in the past. However, the fact that XXXX XXXX is able to sell my loan to another provider that doesn't honor the pay-off date feels corrupt. I should not have to pay Firstmark for " hosting '' this student loan balance for 10 days, at a rate of {$5.00} per day, when the check to completely pay off the loan had already been attributed on every other end of the matter.
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| 07/11/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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Nelnet is reporting inaccurate information on my credit report and refuses to correct it even when I have sent proof of the fraudulent information.
As a borrower and current college student I have had a horrible and unfathomed experience with Nelnet. I am currently in deferment as I submitted an IDR plan and now because of Covid19. I have between XXXX accounts with Nelnet and they have issued 10 late payments on each account causing my credit score to drop and now I am denied credit and to obtain a vehicle to take my children back and forth to the doctors. One of my children is XXXX and having reliable transportation is a necessity for me but because of all the late payments I can not acquire a car. The late payments Nelnet has added to my credit report are fraudulent and they are reporting inaccurate information. Between XXXX there has been so many complaints with Nelnet adding late payments to accounts, not properly adding payments and causing borrowers to get in over their head to repay or live a suitable life. All of my Nelnet accounts that were part of the XX/XX/XXXX through XX/XX/XXXX late payments show deferment status effective as of " XX/XX/XXXX. '' Also XXXX XX/XX/XXXX. Also, I was enrolled full time before any payment in XXXX became due. Therefore, my credit reports do not currently accurately reflect previous payment statuses with Nelnet, both as they actually existed and as Nelnet has recorded them. I am thus requesting that in compliance with Section 623 ( a ) ( 2 ) of the FCRA that the six accounts showing a 60-day late payment in XX/XX/XXXX through XX/XX/XXXX be updated and/or corrected and removed.
In the event that these reports are not immediately updated to accurately reflect my payment status during XX/XX/XXXX through XX/XX/XXXX, I intend on filing disputes with each credit bureau in addition to official complaints with the FTC, CFPB, XXXX, and pursue other legal routes if necessary. I have sent nelent more information showing I was in school and forbearance letters they sent me but they refuse to remove late payments. I am not asking for removal of any accounts but they late payments that they are reporting inaccurately that is damaging my credit report and hindering me from obtaining a stable home and transportation because of false information that XXXX knowingly will not change
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| 10/07/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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The issues have been ongoing since making the decision to do the spousal consolidation years ago. The loan was first serviced by XXXX and then Nelnet ( present servicer ). After the spousal consolidation, we divorced. For years, over 12 years, I have attempted to obtain specific details on the loan. Years of calls to both providers and being told that I have no rights to obtain information on the loan ( MPN, payment history, loan details in terms of what was mine and what were his at the time of consolidation ). I am told that he is the " primary borrower '' and I am a " co ''. I have asked repeatedly how I am held accountable for the loan and how it ends up on my credit report when he does not pay his half payment monthly per our divorce settlement agreement, which has no weight in any of this disaster. My ex-husband has been permitted to defer the loan multiple times without my signature or even notification to me by the providers. He has missed multiple payments which have resulted in additional interest, putting me further in debt to this loan by increasing the outstanding balance, etc. I have had ZERO rights yet I am held responsible by these providers. I have paid my half of the monthly payments continuously which Nelnet last verified for me on the phone on XX/XX/22. I asked for the documentation stated above to be mailed or emailed to me. I have been told that I can not have it because I am not the primary borrower. I have no access to the online account and have been denied this ability. I was told on XX/XX/22 that my ex-husband reported to the provider he is in the process of consolidating. How can he do any activities without my authorization? I want Nelnet to finally release all records to me involving payment history, the XXXX, and documentation of the loans prior to the consolidation in order to know what I brought into the join consolidation. I have worked for the XXXX XXXX XXXX for over 18 years and have no ability to apply for forgiveness. I receive a statement monthly, which was not for the duration of time they were involved, and can only see that he is not paying. I have every right to the information since I can be held liable and have continued to make my half payment the entire time. I have kept all of my notes for years in the event I can file some type of lawsuit. Please help me.
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| 04/12/2023 |
Yes |
- Debt collection
- Private student loan debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
Servicemember |
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I have attached a memo with my statement. My identity was stolen in XXXX, having 4 student loans taken out. The other 3 were removed from my credit report between XXXX. I did not realized the XXXX loan because my Uncle, ( XXXX XXXX, deceased ) and my Mother ( XXXX XXXX, deceased ) were the primary and secondary applicant. I was listed as STUDENT, so it was never on my credit report. I was XXXX XXXX XXXX XXXX as the time when my mother called me and said she, " Couldn't keep paying this bill. '' I didn't know what she was talking about but she said it was a student loan, so I began paying it as well ( I was not in the country at the time ). Once I got back to XXXX XXXX, I saw paperwork and had no idea what this loan was. I asked for the promissory note and immediately saw that it was not my signature ( see attached document ). I called the police who told me that it was 12 years ago and instead of filing a police report to contact the XXXX State Attorney General ( see attached document ). XXXX will not process it because I only have signatures from now and my son 's XXXX birth certificate ( see attached document ). They attest that they need a signature from XXXX ( I don't have one ). They also contest that they need a police report ( the XXXX State Attorney General document supersedes the police report ). They also contest that because payments were made it is 'ratified. ' Payments made from my mother ( early stage XXXX XXXX and XXXX ) were because she was bullied/frightened into making them. Payments by me were based on my mother 's statements and my unawareness of the situation and do not constitute acceptance. I have three student loan companies, ever : XXXX, XXXX and XXXX XXXX. That's it. If you look at the 2 pages after my XXXX XXXX, you can see screenshots of " my '' XXXX account. It is blank because not only was it fraud, but I am the STUDENT and not either the primary or secondary applicant. This was removed from my credit report in XXXX XXXX, after my mom died, by XXXX because the person on the phone said, " Even if it wasn't fraud, you are not liable because you are the STUDENT. '' XXXX has since put it back on my account and have me listed at the Primary co-signor which is not true, I never signed anything, it is not my signature, clearly seen by ALL OF THE EVIDENCE that I have submitted.
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| 11/24/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Billing dispute for services
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Web |
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My issue is with the XXXX Credit Reporting Agency.
I am able to have a cursory glance of my credit file ( FOR FREE ) any time whenever and however many times I want ... keyword being cursory with XXXX and XXXX as long as I can remember. However, XXXX requires we give out our detailed confidential information to one of their outsourced customer service reps and THEN ( if they understand you correctly ), they'll search for the item in question ... again ... assuming they understood who or what you're talking about.
Not only is this superfluous, but a COMPLETE waste of time!! I could have seen whatever there was ( cursory-wise ) and filed a dispute if I needed to..like both XXXX and XXXX allow. XXXX does not allow a consumer to view their file to verify information filed on their credit report ; to have this 'option ' as one of their customer service reps stated, I would either have to BUY one of two monthly memberships, one for XXXX or $ XXXX {$29.00} ( something to that effect. ) I should be able to see if there is a discrepancy in my credit file without having to ask some complete STRANGER to tell me if they see something or to have to buy a membership to view items filed on my credit report ... this is ridiculous!!
Not only is there too much margin here for error, but you could also be the lucky recipient of someone with an attitude ... or better yet, the consumer has gotten an attitude after being transferred multiple times or is in automation XXXX going from one department to the next trying to get information on their file.
Also, while I am at it ... I have multiple student loans all being handled via Nelnet reflecting as multiple accounts on my file. Is that effing necessary to have it reflect as so?!? Why can't it be reported as 1 combined student loan for Unsub loans and 1 combined loan for Sub loans? I am about to go into my XXXXXXXX program and I will be using even more loans in the process, and as such, even more accounts reflecting in my credit file ; I feel the number of accounts impacts my FICO score negatively. I feel as though the system is rigged to keep people from qualifying for a decent home unless they're earning 6-figures.
All I am trying to do is find a decent and SAFE home to live where I can move my mother ( who lives alone in god-forsaken XXXX Texas ) in with me.
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| 07/27/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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The representative spoke in a kindly manner and I have not had any issues since the recently with Nelnet. I have always made payments on time and never missed any either.
When I inquired recently regarding change of repayment plan from the income driven to the standard repayment plan. The first attempt to make the change I spoke with a representative that had notified me that I would have to make 3 qualifying payments to change into the said plan. Then she had quoted me an amount that I would have to pay for the loan of {$70.00} and some change for the standard repayment plan of the 10 year term. ( 120months ) When I called the second time to make the change towards the account. The representative quoted me the same amount and had said that the paperwork would be completed and submitted. After a month passes and i am getting ready to make my regular payment I see that there are no change to the account or payments. So I call Nelnet today XX/XX/2018 and speak with a representative that states, that I can not switched into that plan because it was a forced income driven plan. Then I get upset with them and then she states that she would be able to change the plan. She had me wait on hold while she looked into the account. When she returned she quoted me a new rate of {$71.00} and some change. Also shes said that it would take 5 day for them to process the paperwork. I was upset with her in regards to the new higher quote. So we got off the phone, she calls me after 2 mins of hanging up. She said she didn't like the way that this ended and want to see if there was something more that they can do. Furthermore, she has me wait of hold and returns after some time to tell me that I will be talking to a new representative named XXXX. ( The irony here because I attended XXXXXXXX XXXX XXXX XXXX University ). She warns me now that there might be more fees and payments associated with the new plan. When speaking to XXXX I learned that my new payment will be XXXX. At this point i'm to drained to argue. Then he failed to inform me until I questioned him the details, that the new standard plan run 12 years instead of 10 years which is unheard of. I just experienced the most deceptive strategies that any loan account services organization can provide. You can refer to the call on XX/XX/2018 with representative XXXX.
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| 09/14/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account status incorrect
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|
Web |
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Back in XX/XX/2018, I spoke with a nelnet rep. They gave me a new repayment plan which was to begin on XX/XX/2018. They also told me I would get a Admin. Forbearance which meant that my account would be come current and up to date and allow time for my monthly billing statement to be sent to be before my first payment of my new repayment plan is due. Then I check my credit report in XX/XX/2018 and see that I have XXXX, XXXX, XXXX, & XXXX late fees on my report. I emailed them, faxed them and they refused to remove my remarks. They told me I was out of forbearances. So why didnt they tell me that back in XXXX. Anyways, again I checked my nelnet account online yesterday and I see they have updated my account with a new repayment plan of XX/XX/2018, which is fine, but they also gave me a Admin Forbearance, which is what I thought I was getting back in XXXX. I feel they are trying to make up for what they didnt do in XXXX. I am thankful they did this for me, but its a little to late for my credit report. I am gladly accepting this new repayment plan, but why was this not put into place back in XXXX. I feel that they made this mistake and not changed my information back in XXXX which lead to late payments on my report. If I was out of forbearances back in XXXX then why did they give me on in XXXX? Do you see what Im getting at? I think they just never changed anything to my account in XXXX and thats how the late fees came about. All Im asking is for these to be removed and make my account up to date and current. Because it was not my fault. I am keeping my payment arrangement the way it is now, but want those XXXX XXXX XXXX and XXXX updated. I also got an email from them : To dispute this further, you must file a credit dispute directly with the XXXX XXXX Agencies. Nelnet and the XXXX XXXX Agencies will then work together to investigate your dispute. Below is the contact information for each of the XXXX XXXX Agencies : then gave me the credit reporting information.
If I file with the reporting agencies, I dont think anything will happen because they will still refuse to change this, even though its not my fault. So this seem like a waste of time.
I have tried doing this but nelnet just keeps saying its accurate. Its only accurate because they never updated the admin forbearance on my account in XXXX.
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| 08/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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I hope this letter finds you well. I am writing to bring to your attention the provisions outlined in 15 U.S. Code 6802 and 15 U.S. Code 1681a, both of which pertain to the obligations of financial institutions regarding the disclosure of personal information and the definition of a " consumer report, '' respectively.
As a concerned consumer, I am aware of the importance of maintaining the privacy and security of my nonpublic personal information. According to 15 U.S. Code 6802, it is stated that a financial institution is prohibited from disclosing nonpublic personal information to nonaffiliated third parties unless certain conditions are met. Specifically : ( A ) The financial institution must clearly and conspicuously disclose to the consumer, in writing or in electronic form, that such information may be disclosed to a third party.
( B ) The consumer must be given the opportunity to direct that such information not be disclosed to the third party before the initial disclosure takes place.
( C ) The consumer must be provided with an explanation of how they can exercise the option to withhold such disclosure.
These requirements are in place to ensure that consumers have control over the sharing of their personal information and can make informed decisions about its disclosure.
Furthermore, as per 15 U.S. Code 1681a, the term " consumer report '' excludes communication of information among individuals who are related by common ownership or affiliated through corporate control. This definition highlights the importance of delineating the types of information that fall within the scope of consumer reports and those that do not.
I kindly request that the department of Education ensures strict compliance with these provisions to protect the privacy and rights of consumers according to 15 USC 1602 ( l ). As a valued customer, I trust that the department of Education is committed to upholding these legal obligations and providing transparent communication with regard to the use and disclosure of my personal information.
Thank you for your attention to this matter. I appreciate your dedication to maintaining the highest standards of privacy and security for your customers. Should you have any further information or updates regarding this issue, I would appreciate being kept informed.
|
| 08/08/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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Hello, I am XXXX years old and have a decent job working for XXXX XXXX XXXX XXXX XXXX. For work, I help XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. In order to get to this position, it took 1 year of prerequisite XXXX XXXX XXXX at XXXX XXXX XXXX University and then 2.5 years in a XXXX program at XXXX University in DC. This was unbelievably expensive and after 5 years of payment, almost all of my principal balances exceed the loan original balances. This is mostly due to " Private '' student loans. My federal loan debt is {$100000.00} and my payments are $ XXXX/month ( which is very reasonable ). My private loans are another story. I owe {$53000.00} and my payments are $ XXXX/month. ( This amounts to about 1/3rd of my monthly income. ) I repeatedly asked the private loan companies ( XXXX and Nelnet ) to reduce my minimum payment due to meet my income and they have repeatedly refused to work with me on this. My interest rates on the private loans range from 6 % -8 % and they consistently treat me ( their customer ) like it 's my fault that I can not afford the payments. My credit has suffered when I made late payments while trying to make rent. I am not alone. Many of my friends and professional colleagues are in a similar position. Ideally, I would like to see private student companies be required to offer income-based repayment just like federal loans. It seems like a very reasonable way to allow young professionals to be able to be more financially stable. I would like to see private student loan interest rates also capped at 5 % or lower. This is one of the main reasons for me and many others being stuck in this endless debt cycle. I would also like to see a much larger student loan interest deduction. In 2016, I paid {$5700.00} in interest on my private student loans however ; I was only eligible for a {$2500.00} deduction. If you could push for private student loan reform and an increase in the student loan interest deduction, I would guarantee you would find overwhelming support from the majority of the students and folks who have a ton of student loan debt. I live in XXXX ( XXXX XXXX XXXX XXXX XXXX ) and would be glad to meet and chat about this request anytime. Many thanks in advance, XXXX XXXX XXXXXXXXXXXX XXXX
|
| 08/26/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
Servicemember |
|
The reason for this complaint is XXXX XXXX is using shady and deceitful practices to get me to pay more money then what is owned for XXXX online classes from a third-tier college. Online XXXX tuition is {$390.00} per credit hour. XXXX coaxed me into getting a loan that I didnt need, I received Pell funding and also financial assistance from VA since my husband is a XXXX Veteran. They assured me that this was common practice to get into their school. I was working towards my XXXX XXXX XXXX. I started taking classes and I notice that I couldnt access my financial disbursements, Pell information, class cost, and other expenses. I was getting letters from Great Lakes and XXXX XXXX stating that I owe money for a loan that I have NOT received funds from Great Lakes, and I never got a billing statement from XXXX. I contact the financial aid office and spoke to XXXX XXXX ( Associate Director of Student Financial Service ), I asked for an itemized bill for my school expenses and I couldnt get a clear and concise answer other than the computer system will be updated. XXXX has since updated its computer system and it still seems to be antiquated. Weeks went by and I called Financial Aid office again and spoke to XXXX XXXX ( Director of Student Financial Services ), he assured me that things would get rectified soon, and I left messages that he never returned. Im confused about the lack of transparency and misleading information that I received from XXXX ; I decided to drop my classes and withdrew from the school. I contacted Great Lakes to no avail they informed me that XXXX is in control of the monies when it is released from them. On Great Lakes website it states that I currently owe {$1000.00} and I owe XXXX {$470.00}. How do I owe this money? I need someone to help me decipher thorough this enormous amount of documentation which is meant to bombarded and perplex me into overpaying XXXX XXXX. Montreat/Great Lakes should be audited for its predator lending practices.
Here is what I know : Documents are attached As of today XXXX sent me a check for {$3700.00} ( XX/XX/2020 ) and {$260.00} ( XX/XX/2020 ) = {$3900.00} Ive paid XXXX {$1700.00} ( XX/XX/2020 ) and {$1900.00} ( XX/XX/2020 ) = {$3600.00} Great Lakes said I owe- {$1000.00} My Military Discount- {$260.00} Pell Grant Payment- {$770.00}
|
| 09/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I am aware there is a past due balance and agree to pay the following financial obligation regarding ACCOUNT : XXXX to which I might lawfully owe, on one condition : Within fifteen ( 15 ) days of the date of receiving this Conditional Acceptance sent certified mail return receipt, requested you deliver to me the following : provide a copy of the master promissory note and disclosures according to The Truth and Lending Act.
provide a validation of the debt, that, production of account and the general ledger statement.
Verification of your claim against XXXX XXXX that is, a signed Invoice.
A copy of the Contract binding both NEL NET AND XXXX XXXX and send that letter by recorded delivery so that there is an independent witness to it having been delivered.
A statement admitting whether you are the holder in due course or whether you are a servicer.
A statement admitting whether you have sold my note in a pooling and servicing agreement. This is also known as securitization.
IN THE EVENT YOU HAVE BEEN SECURITIZING MY NOTES AND FAILED TO PROVIDE ME MY SHARE, I WOULD LIKE TO BE REIMBURSED MY 80 % WHICH I AM ENTITLED TO RECEIVE BY LAW, IF THEY WERE SOLD IN SECONDARY MARKET. PLEASE REDIRECT MY SECURITIES TO THE UNITED STATES TREASURY SO THAT THEY MAY BE SECURITIZED THROUGH MY TREASURYDIRECT ACCOUNT XXXX.
The identity of the true holder in due course for my loan. If the loan has been securitized, the name of the XXXX my loan was sold to.
The CUSIP number under which my loan was securitized to.
Make available for visual inspection my original wet ink promissory note ( not a photocopy ).
Please provide the above documentation for my personal records. Thank you for your time and attention to this matter.
Respectfully, XXXX XXXX XXXX BENEFICIARY AUTHORIZED REPRESENTATIVE FOR XXXX XXXX Without Prejudice, All Natural Inalienable Rights Reserved.
IT IS IDENTITY THEFT BECAUSE ACCORDING TO FERPA US DEPT EDUCATION AGREED TO NEVER SHARE MY PERSONAL INFORMATION IN WHICH SOMEHOW NEL NET GOT IT WITHOUT MY CONSENT OR PERMISSION. NOTES HAVE BEEN SECURITIZED WITHOUT ME RECEIVING MY SHARES. I REQUESTED MPN AND ALL LOAN DISCLOSURES VIA CERTIFAL MAIL RECEIPT # XXXX XXXX XXXX XXXX XXXX. INDENTURED TRUSTEE FOR NEL NET IS LIABLE AND REPSONSIBLE FOR THE FRAUD THAT IS OCCURING AND HAS BEEN NOTIFIED.
|
| 03/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
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Account # : XXXX Account # : XXXX These accounts have been determined that they do not belong to me yet you still continue to report this inaccurate information to my consumer report.These accounts do not belong to me. The name these accounts are addressed to is not my name. This fact alone is enough for above mentioned accounts to be deleted, but they are more inaccuracies found. I called XXXX rep, and asked for fraud department. After being transferred, I was told I have to send in a picture ID and bill even though rep located both mentioned items in their agency 's database. I was told I have to resend my ID and bill no matter what. XXXX has been put on notice that my report contains inaccuracies multiple times in writing by me, a consumer. On XX/XX/2022 I sent a notice via USPS certified mail demanding deletions of above mentioned accounts. Enclosed is a copy of my California state issued ID, and a copy of a bill statement to establish my accurate residency. Also enclosed is my consumer reports where I point out that the fact that XXXX is furnishing inaccurate information from debtor name CHILD SUPPORT ENFORCEM to my consumer report under Account # : XXXX. While the debtors name XXXX XXXX is furnishing to my consumer report is under XXXX XXXX ( Account # : XXXX ). XXXX recently deleted the account named under XXXX XXXX XXXX., Account # : XXXX.
XXXX XXXX refuses to update my personal information even after providing them my California state issued ID and a bill statement containing my up to date address.
XXXX is unlawfully furnishing Account # : XXXX DEPT OF ED/NELNET, and is the only CRA reporting this inaccurate informationXXXX and XXXX has XXXX DEPT OF ED/NELNET item from my consumer report. XXXX has been made aware many times in writing by me, a consumer, about the FCRA laws they are violating and the agency chooses to ignore the law. See attachments.
These accounts are not assigned to my name making my consumer report inaccurate. If by some chance this alleged debt belongs to me, which I highly doubt it!!, NELNET has never produced items pursuant to 15 USC 1692g ( b ), which I requested multiple times.
I am making complaints with the CFPB, FTC, XXXX, CA and PA state attorneys general and my consumer lawyer has been cc 'd in the most recent notice sent to your agency.
|
| 05/27/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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I have had a student loan w Nelnet for many years. Right after graduation they convinced me to consolidate so I would have one payment and one account. I did and it locked me into a higher rate then I might have gotten if I had waited. Never the less I have been paying on it for over 10 years and been a loyal customer who will be with them for many to come due to my principal balance. I have a good payment history with them. I made a mistake and un-linked my payments in my online banking and became delinquent. I shred my statements but when I realized that something was amiss because it was alerted on my credit report monitoring I called and took care of the balance that day. I take responsibility for my mistake. However, Nelnet has reported it as two separate loans past due on my report. Basically doubling the impact of the mistake. I have one payment. I understand they have it listed as two loans in their system for their purposes but this is an unfair burden because it has caused a severe impact to my credit score. I asked if there was a way to only report one delinquent or amend it due to my positive payment history. They refuse and are disinterested in assisting me. I have called and spoken to several people- getting conflicting information. I finally spoke to someone in the dispute department and there was nothing he could do. It is preventing me from refinancing my home and is putting my family in a position to overpay. I did not ask them to not report my mistake - only that it should not look like six missed payments on my report only three. This is not the first negative interaction I have had with Nelnet. Years ago I signed up for their automatic payment program and a few statement cycles later my principal increased by several thousand dollars. I called in a panic was informed that in the fine print of the program enrollment that it was one of the terms. I was shocked that that would be buried as a term of a payment agreement. I have little faith in them to do right by people like me who have paid a ton of interest and made no headway with on their loan debt. I am hoping that someone can help me find a resolution so that I can move forward and refinance our home and begin saving for my children to go to college. I do not want them to carry the same burden I have.
|
| 05/17/2022 |
Yes |
- Debt collection
- Private student loan debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
Servicemember |
|
Hello, I was enrolled as a full-time student this Spring and will be again this Summer. I will be a college student for a couple more years before I complete my degree and reenter the workforce.
I took private loans out for a different school some years ago. Once I was done there, I entered a six month " grace period, '' after which I began regular and consistent payment of those loans. Those loans were with XXXX XXXX, who apparently sold them to FirstMark Services.
I began my studies at XXXX XXXX in XX/XX/XXXX. Since I have been in school at XXXX XXXX, I have again been in loan deferment. Now, though, literally the day after the Spring XXXX term has officially ended, I'm receiving phone calls and emails from FirstMark insisting that I resume repayment. I first received a call of this nature on Friday, XXXX XX/XX/XXXX, and my father was able to call FirstMark and confirm this information on Monday, XXXX XX/XX/XXXX.
Apparently because the Spring term has ended and I am not actively in classes, though still enrolled, they are at liberty to harass me until classes resume this Summer when deferment resumes. The gap between the Spring and Summer semesters lasts from XXXX XXXX to XXXX XXXX, less than a month. I asked about a grace period between terms, but was told that doesn't apply since only one grace period is allowed, apparently, and I used it when I left school the first time some years ago. And, since these loans are apparently due NOW, I risk going into some kind of default or other credit-damaging state if I do not resume repayment NOW. I am a full-time student and do not currently have funds to repay loans.
Is this accurate? Are they really free to threaten and harass students between semesters because they're not " technically '' in school? Even if those students absolutely are still enrolled students and are just waiting on the next semester? I am now not certain that I will be able to take internship or other over-the-Summer opportunities if this is the case, if the moment I am " on break '' I begin to receive distressing calls such as this. I also do not know why I did not receive this same treatment last year when I was in school, if this is truly the case.
Please don't hesitate to contact me if more information is required to fully answer this question.
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| 08/02/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I am not sure I am writing the correct agency, or if there is any specific government contact for help with my problem.
I graduated XXXX University, a XXXX school, in XX/XX/2009. From the way the speakers at assembly and the faculty made it sound, I would pay off my loans in no time at all. I'm sure some graduates did, but despite a decent income I am completely struggling to. My loans are more now than when I graduated, despite me paying as much as I could and never missing a payment.
I have extremely high student loans. They are at 6.8 % interest. Many months I don't even pay anything other than interest. By the time I get to 25 years ( about 15 years from now ), they will be well over {$200000.00} still because the interest alone accrues so fast I can't pay enough to keep the principal from growing. I have made 10 years ( nearly ) of on-time payments.
I can not find any company or lender willing to help me because my loans are too large and I am honestly not sure what anyone can even do to help me. As it stands now I will be eligible to have the principal balance " forgiven '' after 25 years of on-time payments, but I will be taxed on that amount as income for that year. That will be a HUGE bill.
Supposing I am somehow able to save for retirement while also paying more than $ 1,000+ every single month until then, then I will have to give up all that savings to pay the tax bill for the " forgiveness ''. I will be broke as I hit XXXX, if not in a situation where I don't even have enough savings to pay that bill when it hits me at the 25 year mark. So I may very well be bankrupt.
Sorry for the long email. I am not sure you or your office can help me. I have been trying to game this out and figure out some sort of plan for a few years, but haven't come up with much. I am open to any advice you may have, or other contacts or offices you think I am do well to email. My loan company, NelNet, hasn't done anything that I know to be wrong, although I am not aware that I signed enough promissory notes to have this much of a loan balance, and I don't have any copies of these notes, so I have to trust that the actual original balance was as high as it was supposed to be. I am not sure how I got such high interest rates, or if any program exists to allow me to lower them.
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| 02/17/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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As of this date I have not received my XXXX from Nelnet, a student loan servicing company. My loans were discharged by Nelnet in XXXX XXXX. I have reached out twice by phone to Nelnet 's XXXX section on Monday the XXXX of XXXX XXXX and was told that " Upper level management was researching if I would get a XXXX for discharge of federal loans. I asked when a decision would be made and was told it would take some time. I asked for a return call to keep me informed and was told not to expect one. On the second time I reached out to Nelnet 's XXXX section I was also told that " Upper level management was researching if I would get a XXXX for discharge of loans and that Nelnet would access my credit from XXXX credit reporting agencies before any decision would be made. In light of the fact that Nelnet intends to " hit '' my credit again, I have not attached the credit reports as they will be outdated by the time Nelnet has accessed them again. Nelnet has continuously reported inaccurate information to these agencies and there is no reason, other than retaliation for my initial CFPB complaint for the mismanagement in servicing of my federal student loans and mismanagement of the XXXX discharge process and for reporting their inaccurate information targeting my credit in a most detrimental manner to credit reporting agencies. ( Seee CFPB complaint # XXXX ). I have alerted XXXX today to place a freeze on my account to prevent further damage from Nelnet. I will contact XXXX and XXXX as well. My questions for Nelnet are : Why is Nelnet tampering with my credit ( pulling credit reports during the ongoing initial complaint which will be formally addressed ) and what legal and legitimate purposes was it initially used for and for what future purposes would another " pull '' be deemed appropriate and necessary? What is Nelnet going to do to demonstrate in writng to all credit reporting agencies, to me and the CFPB that Nelnet has corrected all erroneous information from any credit reporting agency they have reported to? Secondly, Nelnet, is there a XXXX for the discharge of these loans? If there is, where is it and why must my credit be subjected to another around of " pulls '' before a decision can be made about the in question XXXX and when can I expect to receive it in the mail?
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| 06/24/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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XX/XX/XXXX I, XXXX XXXX, requested consolidation of my loans serviced with Nelnet with a single loan via XXXX XXXX University and serviced through XXXX XXXX. My call requested that the loans are serviced as they were except with the XXXX loan added to a group that can also be processed from a single payment. Instead, Nelnet only consolidated the loans that they were already servicing and raised the average interest rate by 0.8 % This will force me to pay more than my plan would require because as of XX/XX/XXXX I have been paying about double my minimum payment and directing the excess payment to the principle payment of the loan with the highest interest rate, which was 6.6 % This interest rate is higher than the new consolidated interest rate but it would have been paid off in less than six months and the next highest interest rate was below 4 %.
XX/XX/XXXX XXXX, XXXX XXXX, called Nelnet again to reverse my unwanted consolidation. I was told this was not possible so I then reaffirmed my instructions to pay approximately double the minimum payment required and apply everything after interest to the principle of the only consolidated group. This was not followed and all payments above the minimum were applied to future payments instead of the principle. I only want my principle lowered because I want to pay less interest each month.
XX/XX/XXXX I, XXXX XXXX, called Nelnet to find out why there was no automatic payment. My loans were in deferment because I was enrolled in above half time at XXXX XXXX University. I made an electronic payment to keep my payments consistent with specific instructions to apply all of the payment towards interest of any unsubsidized loan and then apply the rest towards the principle amount because the interest of my subsidized loans was being paid because of my school enrollment status. {$430.00} of the {$600.00} payment was applied to interest instead of loans even though I had been making payments each month because " a mistake was made when handling interest of the two loans under the consolidated group '' XX/XX/XXXX I, XXXX XXXX, called Nelnet to to figure out why {$430.00} and why my next payment has {$200.00} of interest when the previous payments had $ 10- {$20.00}. After being on and off hold for 2 hours I finally got the answer.
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| 10/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I submitted my application to the SAVE plan in early XXXX, I would guess the first week of the month. Unfortunately I can not provide an exact date because the Nelnet website is currently down as I write this, as it has been several times when I have tried to check the status of my student loans and my repayment application.
When I initially submitted my application to the SAVE plan, there was a note on my account that Nelnet had received my application and that I should provide them 14-21 days to process the application. After a few weeks I noticed that that message disappeared, and now it only displayed the message about when they received my application for the SAVE plan.
It has been almost a month since I submitted my application with no communication from Nelnet about the status of this application, besides the fact that they received it. Meanwhile, they have been doing a fantastic job of tracking the interest accrued on my loans without providing me information about how much my monthly payment will be, and that is not even beginning to address the fact that half the time I try to log-in to their website it is down.
Frankly, I am not sure how this is legal and it is unacceptable that Nelnet has known for months now that student loans would be resuming in XXXX with payments due in XXXX. It has been enough work for me to prepare financially for payments to resume, and it seems as if Nelnet has not done the work or prepared to service loans. I believe that they should be held responsible as a LOAN SERVICER for not even managing the minimum responsibility of maintaining a working website.
This has put an incredible amount of stress on me and my wife and has made financial planning difficult. My wife also has loans with Nelnet after being moved from Great Lakes, and she has also been unable to speak with anyone at Nelnet over the phone due to wait times of over 2 hours on the phone. Nelnet needs to be accountable to borrowers for the loans that they are servicing. There is an extreme lack of accountability on their part for not maintaining a working website where borrowers can access their loan information and for not having enough customer representatives on staff so that borrowers are not spending hours of their day waiting on hold to ask simple questions.
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| 03/29/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't temporarily postpone payments
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Web |
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TO WHOM IT MAY CONCERN, I AM CONTACTING YOU REGARDING A COMPLAINT I WANT TO MAKE REGARDING MY STUDENT LOAN PROVIDER. I AM AT A LOST FOR WORDS RIGHT NOW SINCE I WONT BE ABLE TO EVEN PAY MY RENT FOR MY CHILD AND ME TO LIVE WHERE WE LIVE NO LONGER SINCE I JUST MADE A {$210.00} PAYMENT TO SHOW NELNET MY INTENT TO PAY WHICH WAS MONEY NEEDED TO PAY FOR MY RENT ON FRIDAY. I HAVE BEEN DEALT A HAND THAT I CAN NOT CONTROL MOST RECENTLY WITH THE LOST OF MY MOTHER WHICH BILLS STILL HAVE TO BE PAID THAT I AM PAYING STILL. I HAVE ATTEMPTED TO WORK WITH NELNET. I SENT RECENTLY OVER THE LAST FEW WEEKS DOCUMENTATION THAT MY JOB WAS SENDING ME TO THE XXXX CLASS AT XXXX XXXX UNIVERSITY XXXX. MY JOB SENT US AN OFFICIAL LETTER WHICH I SENT TO NELNET SINCE I NEED THE DEFERMENT WHICH WILL ALLOW ME TO GET BACK ON MY FEET. THEY HAVE NOT PROCESSED MY REQUEST AND HAVE NOT AT ANY TIME REACHED OUT TO ME VIA MAIL SINCE I HAVE NO OTHER FORMS OF COMMUNICATION. THEY HARASSED ME SO BAD SEVERAL YEARS AGO AT MY JOB THAT I ALMOST GOT FIRED. FOR THE LAST 2 MONTHS I HAVE MADE 2 PAYMENTS IN THE AMOUNT OF {$210.00} WHICH HAS PLACED ME IN A SITUATION TO NOT BE ABLE TO PAY MY RENT SINCE NELNET HAS NOT COMMUNICATED WITH ME AT ALL VIA MAIL AS REQUESTED OF THE LAST FEW YEARS. I AM TRYING TO GET THEM TO APPROVE MY DEFERMENT SO I CAN HAVE SOME HOPE OF MOVING FORWARD BUT THIS HAS NOT OCCURRED. AT THIS POINT, MY FAMILY FRIEND HAS DECIDED TO REPRESENT ME IF NEEDED WITH A COURT CASE SINCE NELNET HAS IGNORED ME EVEN AFTER I SENT OVER XXXX EMAILS TO THEM OVER THE LAST FEW DAYS. I GOT XXXX EMAIL FROM STAFF INDICATING THEY HAD TALKED TO ME WHEN I HAVE NO CELL PHONE FOR THEM TO CALL ME. I USE A FRIEND 'S CELL WHEN NEEDED 1 TIME PER WEEK. I HAVE ALSO ADVISED NELNET THAT MY PAYMENT LIMITATION IS {$150.00} NO MORE THAN {$160.00} ONCE MY DEFERMENT FOR THE 2 YEARS I WILL BE TAKING CLASSES FOR THE XXXX COURSE AT XXXX. I HAVE ASKED FOR NELNET TO HELP ME, HELP ME HOWEVER NO RESPONSE BUT XXXX EMAIL. THIS IS MY FINAL PLEA VIA A COMPLAINT TO THE CFPB AND XXXX REGARDING MY DETAILED HISTORY OF ISSUES WITH NEEDING HELP FROM NELNET. I NEED AND YOU WOULD THINK NELNET WOULD GIVE ME DETAILS SINCE I WORK FOR THE STATE OF FLORIDA OVER 17 YEARS INFORMATION REGARDING THE FORGIVENESS PROGRAM FOR STATE EMPLOYEES. IAM VERY UPSET ABOUT THIS ISSUE.
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| 03/05/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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When I got my apartment last XX/XX/XXXX I had a XXXXredit score of XXXX when I applied for a credit card a couple weeks ago I was turned down due to late payments on a student loan. I have prided myself on making payments on time and paying off my used car. When I was turned down I was totally shocked and did not understand. So when I returned to work I pulled my credit report and saw that Nelnet had me 120 days delinquent and {$3200.00} behind. I had been paying the XXXX XXXX XXXX and XXXX but did not realize that I had a third loan company sitting out there as I had never received any correspondence from them. I had resided with my mom my whole life with no address change. She or I would of never threw away any correspondence from XXXX or any mail that was not junk. I never received any notification either through mail, email or telephone. I then contacted them and found out the I was in forbearance in XXXX and XXXX but was not notified when that ended. They had an old email address for me that my employer changed sometime ago. I questioned as to why the when an email address is changed it should of came back to them saying it was not deliverable. That'always happens when I send an email to the wrong email address. They said that had sent letters to my moms address, called and emailed me. I ask them why would I XXXX up perfect credit by just not paying one of my creditors. I got no where with them or their solution department. They continued to say we contacted you with no response. I kept saying why would someone with perfect credit XXXX it up like that? I filed a dispute but they seemed to be standing their ground. I ask that since I was not advised I ask them to remove it from my credit report and allow me to start making monthly payments. Since after several phone calls and hours of conversation I contacted my uncle who is a collection lawyer and recommended we file the dispute and contact the CFPB. He said this exact thing happened to his son but he new someone who worked with XXXX and he was able to get it cleared up I don't have the connections he has. He said that CFPB would take this serious and look into it. Getting my credit report cleaned up is what I am hoping for. Please advise me how to further handle this very frustrating and upsetting situation,
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| 12/20/2018 |
Yes |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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I am sending Nelnet Loan Services this notice to inform you that under my rights according to the Fair Debt Collection Practices Act ( 15 USC 1692g Sec. 809 ( b ) ) I am FORMALLY DISPUTING your claim and requesting VALIDATION of the account.
Please note : I am not requesting verification of the account and I do not need you to provide me proof of my mailing address. I am respectfully requesting that your office provide me with evidence that I have a legal obligation to pay you.
Please provide the following : 1. Detail of what the money you say I owe is for 2. How the amount you claim owed was calculated 3. Verify that the legal statute of limitations is still in effect 4. Copy of your agreement with the original creditor 5. Provide me physical papers that show I agreed to pay what you say I owe ( including my signature ) 6. Provided a copy of any judgment you have received, if applicable 7. Identify the original creditor 8. Please provide a copy of your LICENSE TO COLLECT in my state, including the number and registered agent Please ACT IMMEDIATELY as I am sure you are aware that reporting invalidated information to the three credit bureaus may constitute DEFAMATION OF CHARACTER and deprives me of my right to enjoy good credit. Until this debt is validated, you MAY NOT CONTINUE TO REPORT the account to the credit bureaus or continue your collection issues.
If any negative information is found on my credit file without this account being first validated, I will be forced to contact both the Federal Trade Commission and state agencies and PURSUE LITIGATION for violation of the Fair Credit Reporting Act as well as the Fair Debt Collection Practices Act. I WILL ALSO FILE SUIT FOR DEFAMATION OF CHARACTER.
Once you have provided me with the above referenced information, I will need at least 30 days to investigate the information you provide. During this time, you MUST CEASE AND DESIST from all collection activities.
If you do not respond within 30 days, the above referenced account must be deleted from my credit files. Please send me evidence of this deletion.
Further, please accept this letter as constructive notice that all future correspondence be handled in writing. All telephone communication must cease immediately, including automated phone calls and email.
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| 01/09/2023 |
Yes |
- Debt collection
- Federal student loan debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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In response from your statement on XX/XX/XXXX. The company GREAT LAKES offer repayment options but they deny being a debt collector, it does not make any sense. In Pursuant 15usc1692a ( 6 ) The term debt collector means any person who uses any instrumentality of interstate commerce or the mails in any business the principal purpose of which is the collection of any debts, or who regularly collects or attempts to collect, directly or indirectly, debts owed or due or asserted to be owed or due another. The balance in the GREAT LAKES account is a positive balance which means I do not owe anything. For this company is convincing me into paying for something that I do not owe is indirectly collecting a debt which would make this company a debt collector. In pursuant to 15usc 1692 ( a ) abusive practices There is abundant evidence of the use of abusive, deceptive, and unfair debt collection practices by many debt collectors. Abusive debt collection practices contribute to the number of personal bankruptcies, to marital instability, to the loss of jobs, and to invasions of individual privacy. This company is being deceptive and unfair because they deny being a debt collection agency but yet they want me the original creditor to pay for an account in a positive balance. In pursuant to 15usc 1681 ( a ) ( 1 ) of congressional findings and statement of purpose states The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system The reason why this is the first statement under the U.S. code of this section is because the law knows the banking system is doing the exact opposite. GREAT LAKES is not using fairness and accurate credit reporting because I am allegedly obligated to pay for something in a positive balance of {$26000.00} which is not accurate nor fair. If I owed a debt the balance would be in a negative balance and it is not only unfair and inaccurate, but it is false and misleading information in pursuant to 15usc 1692e. This is my new evidence and proof. I am demanding this company to zero the balance and I need a response within 15 days.
|
| 12/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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On XX/XX/2022, I reached out to my student loan provider, Great Lakes, to request a student loan refund. The first representative to assist me said I qualified for a refund amount of {$17000.00} and would process the request as soon as possible. She explained that I would have to wait 8-10 weeks before seeing the refund appear in my bank account.
After 10 weeks, I received no refund so I called again on XX/XX/2022 and requested a second refund. The second representative I spoke to confirmed that I still qualified for a refund amount of {$17000.00}. She told me that they had a new streamlined process and recommended I request my refund AGAIN and hopefully get it sooner that way. They told me it should be a 60-75 day wait, that I should check my FSA account for updates, and it should be deposited to my bank in a few weeks.
On XX/XX/2022, I called again since I received only some of the promised refund amount through separate checks in the mail rather than through direct deposit as was initially told to me. Frustrated and concerned, I reached out if this was normal and when I should expect to receive the rest of the refund. The third representative I got ahold of told me this is common and he is unable to provide a timeline, but that I should continue to call Great Lakes.
It is now XX/XX/2022 and Great Lakes and the US Treasury still owes me a refund amount of {$14000.00}. I would greatly appreciate if the CFPB can assist me in holding these agencies accountable so that I can get my refund amount. I understand that a refund does not mean forgiveness, but it would help if I could get this refund since these entities promised a specific amount and never delivered.
I am especially annoyed with the customer service since I was told different things and it felt like the representatives sole role was to create confusion and not make things convenient for clients like me. Also, they made my loan amount larger on my student loan account making it difficult to tell how much I actually owe. I understand they have to reopen the loan to refund me, but the loan amount does not even reflect the {$17000.00} they promised.
Attached below are a screenshot of my portal with Great Lakes and also the checks I have received thus far from the US Treasury totaling {$2700.00}.
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| 07/14/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Issue : On XX/XX/XXXX I spoke to a Nelnet Representative by the name of XXXX. XXXX informed me that I could receive a .25 % interest discount if I made my student loan payment ( s ) by enrolling in Auto Debit. Consequently, I enrolled immediately for Auto Debit and the Auto Debit began on XX/XX/XXXX from my XXXX XXXX account.
After speaking to a Nelnet Supervisor, XXXX on XX/XX/XXXX, I was informed that I had not been getting the .25 % loan interest rate discount and that my loan ( s ) did not qualify for that discount. XXXX informed me that the representative, XXXX ( back in XXXX of XXXX ) had provided incorrect information and that he, XXXX was not surprised. Obviously, XXXX/Rep in XXXX did not research the type of loans I had to ensure the loans actually qualified for this .25 % discount.
Consequently, for four years, I have been enrolled for Auto Debit making my payments and have not been reaping the benefit of the .25 % loan interest rate discount which I guesstimate would be approximately {$1.00} - $ XXXX over the course of 4 years.
In addition, in XXXX of XXXX, XXXX/Rep did not inform me at that time that I could apply for a Direct Loan Consolidation and this also would have ensured the .25 % interest discount with Auto Debit.
On XX/XX/XXXX I spoke to XXXX XXXX/Supervisor at Nelnet and was told there was nothing Nelnet could do about the mistake. XXXX also informed me she would file a complaint internally. However, I would not be contacted about any internal Nelnet results.
I again on XX/XX/XXXX, had a lengthy conversation with XXXX XXXX/Supervisor about the XX/XX/XXXX, .25 % interest rate mistake on my account, and was told the same thing again, i.e., there was nothing Nelnet could do, but that she/XXXX had already filed the complaint internally.
This is not the first time over the years that Nelnet representatives have provided me with incorrect information. Disappointing, extremely disappointing, and frustrating that I made an Auto Debit decision ( s ) based on receiving inaccurate information. Moreover, that Nelnets INCORRECT information has cheated me out of a substantial discount when I could have also been advised by XXXX/Rep to apply for a Direct Loan Consolidation ( enabling me to actually qualify and receive the .25 % discount ).
|
| 01/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My son attended XXXX XXXX of XXXX XXXX - XXXX. He attended XXXX for his XXXX and was told to look into XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX We spoke with admissions counselor and they gave us high percentage of students that graduated obtaining immediate employment upon graduation. During his 4 years he was told he was not eligible for scholarships, although his grades were XXXX XXXX XXXX, he took out several loans to pay for his education. Each time it came around to pay tuition we were told that I had to apply for a Parent Plus loan, although I knew I would be denied because of a recent XXXX. In XXXX I was approved for {$7000.00}. We did not need as much but we borrowed XXXX extra to purchase a car for him to get to school and for computer and supplies. I electronically signed the XXXX unknowingly and without explanation that this type of note allowed for withdrawals up to ten years. It made no sense because I still had to apply for PLUS loans each year. It was never really explained to us why, and my son ended up with over $ XXXX in student loan debt. My little Parent Plus loan is now XXXX XXXXXXXX. I have tried for XXXX XXXX to get help from the school financial aid officer, after leaving multiple messages and getting runaround I consolidated although I did not agree with the amount owed. 3 different loans. The documentation I did find on XXXX website has two XXXX but one lists incorrect name as student with my son XXXX. My XXXX amount was more than my car note, I only made XXXX XXXXXXXX XXXX with housing abd other debt. I tried paying that until I get sick and went out on medical leave in XXXX and again in XXXX. I finally made the decision to XXXX XXXX XXXX to try and pay towards the balance but it is not discharged. Once I was discharged it began reporting open with XXXX XXXXXXXX balance and counting, dropping my score XXXX points!! I now understand the school is closed, my son worked with an attorney to address his student loans. Parent PLUS loans are rarely eligible for forgiveness. I was taken advantage of being ignorant to student loan lending by XXXX XXXX XXXX XXXX and so was my son. He just wanted to obtain his XXXX XXXX and I wanted to support. We thought loans were our only way and were never offered alternative grants or scholarships.
.
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| 06/26/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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In XXXX I changed Loan Consolidation Companies from XXXX, North Carolina XXXX XXXX XXXX, and XXXX to a third party online Federal Student Loan Consolidation Company called XXXX. XXXX XXXX and I had several conversations about the new management of my XXXX XXXX and XXXX XXXX and he assured me that my Education wouldnt be at stake. I suffered from an accident inside of my own home in XXXX when all of the sudden I was out of commission and struggling to regain my own health for thirteen consecutive months in a row since XXXX, XXXX. In XX/XX/XXXX I returned to my hometown and applied for Federal Student Loan Forgiveness or Cancellation due to my XXXX XXXX and XXXX XXXX XXXX XXXX application that I completed with a Real Medical Doctor in XXXX XXXX XXXX XXXX # XXXX XXXX, VA XXXX contact numbers ( XXXX ) XXXX. He has been a Family Doctor since XXXX. And in XXXX he and I together finally got approval for {$50000.00} Dollars of Federal Student Financial Aid or Federal Loans borrowed from The Federal Governments Department Of Education from XX/XX/XXXX to XX/XX/XXXX in the amount of {$30000.00} Dollars. My Social Security Card was stolen before my accident inside of my own home at XXXX XXXX XXXX XXXX XXXX XXXX, NC XXXX phone ( XXXX ) XXXX email : XXXX XXXX XXXX Password : XXXX. The Hospitals Group Home for Adults needing 24 hour care was XXXX XXXX XXXX XXXX or XXXX XXXX, XXXX. Managed by XXXX XXXX XXXX that changed management in XXXX and is now called XXXX XXXX. ( With the Butterfly ) at XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NC XXXX phone ( XXXX ) XXXX. The workers there were XXXX, XXXX, XXXX, and XXXX XXXX Supervised by XXXX XXXX. My peers and roommates were XXXX, XXXX XXXX, XXXX, XXXX, and XXXX. Two people came into the Group Home about one or two months before I was to be XXXX completely and understood that I had Federal Student Loans Outstanding with a balance due of more than {$30000.00} Dollars since XXXX. She told me about Federal Student Loan Forgiveness and that through, by, and with XXXX XXXX XXXX XXXX approved by an MD that my Loans could be reduced and possibly forgiven due to a XXXX XXXX and an Application Form Process that takes approximately one year to Complete inside the The Federal Government. XXXX XXXX made this process take six years. Thank you.
|
| 12/04/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I was having trouble making payments on my student loans and was contacted in XX/XX/XXXX by nelnet who informed me I could have a economic hardship deferment because I was working at a non profit. After discussing this with them on the phone I was made to believe I had received this and moved on thinking I had time to get my finances in order before paying back my student loans.
Later in XX/XX/XXXX I was looking through an older email account of mine when I saw an email from them asking if I was interested in forbearance which i was confused by because my account was supposed to be already deferred. It said to reply yes to this email if you want forbearance so I did but was confused why I would need to. I received the same email again in XX/XX/XXXX. and replied yes again and was growing more confused but figured my account was already deferred so it was n't a big deal.
When I recently checked my credit score I saw that it had dropped by a large amount and when I looked to see why it showed my student loans had been late for many months after I said yes to the deferment.
I contacted Nelnet XX/XX/XXXX and told them about the call where I was told I had received a hardship deferment and the email replies. Regarding the first email I sent I was told that there must have been a problem with their technology because they just received my final email on forbearance. When I asked about the call I had with them where I was told I had a deferment they said they sent me a form in regards to the hardship which was never mentioned on the call where i said yes to taking the deferment.
When I asked what could be done to address this situation they said I am on forbearance now so nothing is currently due however this does nothing to help with the damage done to my credit. When I asked what could be done to address the damage caused to my credit by the fact I was allowed to believe I had a deferment and my loans had gone unpaid they blew me off and said they would submit a complaint but it would n't lead to anything. I find this particularly frustrating because they pushed me to take the deferment and forbearance and admitted to at least with the email it being their technologies fault but say they ca n't remove the damage done by their mistakes from my credit.
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| 09/19/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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First off, I want to note that I am " escalating '' this to the level of the CFPB immediately as it is directly related to a claim I had to make in ~XX/XX/XXXX-XX/XX/XXXX that ( I 'm finding now ) was incompletely resolved.
My loan with XXXX entered repayment on roughly XX/XX/XXXX. I signed up for automatic payments on XX/XX/XXXX for which I have email confirmation, including that my first automatic debit would take place on XX/XX/XXXX ( the day the bill was due ). The first bill, however, was for {$50.00} ( more than the minimum I owe each month ) with a {$30.00} late fee assessed. When I asked the company how I could possibly have a late fee assessed on my very first bill generated from them, they actually responded by telling me that they do not assess late fees. When I pointed out the irony of this situation, they insisted that it must be that I had made an underpayment -- until I got them to actually lay eyes on the bill that very clearly labels this extra {$30.00} as a late fee. Finally, I got someone to review the account to determine the origin of this late fee. The first person I spoke to reviewed everything he had -- dating back to XX/XX/XXXX -- and could not find any source of the late fee. Instead of dismissing it, he said he would have to file a case to put it under review. Apparently they tried to contact me some time later, but I do not have record of that contact. In the mean time, I began receiving up to 5 phone calls a day telling me I was delinquent in payments. Today, I finally got someone to review the " investigation '' and she told me that I had late fees assessed ( I believe ) in XX/XX/XXXX and XX/XX/XXXX. In fact, I was still a full time student during that period.
The way this relates back to a previous claim I have made is that around that time I briefly transferred schools to complete a XXXX XXXX degree " in the middle '' of my XXXX education. In that process, my name was somehow deleted from the national registry of students and all my loans entered repayment at once and began to be harassed literally all day long for repayment having to recount my story at least 5 times per day to deaf ears. It seems to me that this late fee must have been assessed at that time and was never reversed when my case was first handled.
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| 10/16/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I have many questions for Nelnet.
# XXXX. I have attempted to call Nelnet several times, and their wait times are preposterous. The longest I've held is two hours before giving up. How can one be expected to wait that long?
# XXXX. In XXXX though I had set up a monthly Auto-Debit online in the amount of $ XXXX, but I never received a confirmation number or email confirming that the XXXX will actually occur. Is this Auto-Debit set up? If so, what day of the month will it be occurring on? I believe I had set a day of the month when I set up the Auto-Debit, but I did not write it down because I thought I would receive some sort of confirmation.
# XXXX. I submitted an application for an IDR plan on XX/XX/XXXX, but it is still pending. When can I expect this application to be reviewed and activated?
# XXXX. As of Friday, XX/XX/2023, my loan balance started showing a status of PAID IN FULL on Nelnet 's website, and I can no longer see the individual loans. I am 99 % sure I do not qualify for loan forgiveness, and StudentAid.gov still reports I have a total loan balance of {$33000.00}. Of course, I would be delighted if I am wrong, and my loans have been forgiven in full, but I suspect this is not the case. I want to ask Nelnet : Why is my status now showing PAID IN FULL? Are my loans indeed forgiven? Or are they being transferred? If the loans are NOT forgiven, is interest still being accrued, even though I can not see my loans? If the loans are NOT forgiven, how am I supposed to make payments in the meantime? I wanted to call Nelnet to understand what has happened, but I have not had the time to wait on hold for 2+ hours to get someone on the line. I've seen stories online from others saying that the line drops anyway once you're finally taken off hold, so I don't see the point in wasting my time.
# XXXX. I've read that Nelnet is worth over XXXX XXXX dollars, yet their customer service has been laughably poor. How is this legal? Why does this useless company deserve to earn interest from millions of borrowers who are working so hard to make ends meet, while Nelnet itself is allowed to be so absurdly incompetent? The incompetence is so extreme that it feels predatory. Can the CFPB do something about this? This consumer does not feel protected.
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| 01/05/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Great Lakes refused to remove an email off of my account ( first rep said she would remove it XX/XX/XXXX XXXX am. second rep called it out and said they had to leave it on XX/XX/XXXX XXXX ( even if I DID NOT give the EMAIL to them??? ). Doesnt make sense!!
Prior to these dates that I called both dates Great Lakes requesting loan information and when I spoke to rep she verified me and called out an email that I did not give to any loan servicer. That email was not on my account- I had none listed just a phone and address ( XX/XX/XXXX XXXX pm it confirmed something regarding my loan account - there has been access to my fafsa recently and great lakes account in past ( I received a mailing in a Great Lakes envelope with an online printout that only a user could access- not general things they send out. Also with fafsa I had to change email again because some one got in and changed it to either an old one ( hacked or another ) and I was only able to get in through my phone # but I shouldnt have because it was not verified on fafsa account. Whoever was in it they waited until I was in the hacked email and then they signed out ( it said I was signed in another location ). Late XXXX I signed into fafsa and noticed XXXX promissory note gone ( XXXX and my name was hyphenated ) I was in there mid XXXX so I know it was removed between XXXX of XXXX. A rep from dept of Ed said it wasnt there anymore XXXX XXXX she was also was concerned about Great Lakes ( maybe even Nelnet I told her ) having my fafsa ID and told me to block account or change it. Its been crazy and I dont trust either servicer. Loan info mixed up based on documents I found - someone modified information on loan account - I recall Great Lakes asking me about my consolidation- who was it through-? if they owned it? Wouldnt they know? Totals off with loans they sent to Nelnet should be less and type of loans is wrong ( not flep ). My loan info is being manipulated and someone is pretending to be me am I supposed to not protest - inaccurate info/ loan info etc. each time I do I get backlash/ harassed and my phone compromised- etc more.. Did dept of Ed Great Lakes get Hacked they said they ( XXXX ) were letting go Nelnet and Great Lakes. We need help out here!!! I pray truth will come out soon!
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| 12/09/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have multiple degrees and multiple loan groupings. I applied early to the XXXX program in XX/XX/XXXX and was confirmed by XXXX that all would be eligible for XXXX. Nelnet has kept my professional loans separate in standard repayment, despite my grace period ending XX/XX/XXXX. They have the loans marked due in XXXX and telling me that these loans will not be processed under the XXXX program until then, and that I will be responsible for the interest accumulating daily on these loans while they take the time to process. They are clearly not equipped to be servicing these loans. I have called XX/XX/XXXX, on hold for an hour and told these loans would be on XXXX by the end of XXXX. XXXX on hold for XXXX minutes and didn't get to talk to a servicer. I have sent multiple emails as well. XX/XX/XXXX, XXXX -- on hold for XXXX hours only to be told they are going to need XXXX extra days to process the application that was submitted in XX/XX/XXXX, and that I would owe interest because of their incapabilities. I made an online payment of XXXX $ on XX/XX/XXXX with the special instructions that they go towards my professional loan interest only ( AL, AM, AN ), but of course they applied it to the incorrect loans that were already in XXXX and should not have been paid. They make themselves unavailable for it to be corrected on the phone. I dont have XXXX hours to wait on hold. I have to work during business hours when they are actually open and I have my daughter to take care of at night. Every time I call in and actually do get to talk to someone after hours, nobody knows what's going on and somehow I am the expert on the loan statuses, explaining to them what the issue is. Clearly they have no interest in processing the application so they can continue collecting interest that should no longer be accumulating. They need to be held accountable for their ineptitude and wrongdoing. They are preventing access to knowledgeable servicers who can actually answer what is going on with the loans, hoping people will give up when they can't get through.. I spent years in school so that I could be helping patients, and instead of opportunities to refine my clinical skills I'm spending my time off on hold for hours because of this shady loan servicer. Shame on Nelnet.
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| 06/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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I am writing this complaint because on XX/XX/XXXX, I had a late payment from a private student loan company called Firstmark Services XXXX recoded on my credit report. As a result, my XXXX credit score decreased from XXXX to XXXX and my XXXX credit score decreased from XXXX to XXXX. My loan in total was {$2500.00} with {$50.00} monthly payments. Today I have a balance of {$1800.00}. This loan was initially set up in XXXX with XXXX XXXX XXXX and XXXX XXXX sold my loan to Firstmark Services where my first payment was made in XXXX of XXXX. I have never had a late payment recoded until now. I am fully confident that this late payment is an error on my lenders part.
To begin, I had set up auto-pay roughly the first week of XX/XX/XXXX for the purpose of worry-free timely payments. I thought everything was set up correctly but according to their system records, autopay was not set up and was not confirmed. As a result, my XX/XX/XXXX payment went 44 days late and my credit was affected ( and almost missed my XX/XX/XXXX payment ). They stated they gave me multiple phone calls ; however, I did state my phone blocks out spam XXXX XXXX XXXX XXXX XXXX XXXX
My attempt to resolve this was a two-and-a-half-hour phone call around XXXX XXXX XXXX with Firstmark Services which included a financial rep and 4 different supervisors. Unfortunately, I was told by the rep each supervisor that the lateness was reported correctly. I feel stuck and the conversation came to a point where I asked for leniency since this was my first reported late payment given to the creditors. At that point, I realized that I would take need to take personal responsibility in order to get the lateness removed from my credit. I reached out to credit experts, friends and family which lead me to reaching out to you.
I have never had a late payment recoded on my credit report and I am saddened to have seen this happen. I am XXXX XXXX XXXX, a XXXX XXXXXXXX XXXX XXXX XXXX XXXX iXXXX XXXXXXXX and have been working on keeping my credit in excellent standing. I plan to work diligently with you to get this lateness removed from my credit report in any way possible. I have future financial goals that I would like to continue to work towards.
My Firstmark Services Phone Number : XXXX Thank you
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| 03/29/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Both the XXXX XXXX XXXX XXXX and my student loan servicer, Nelnet, recognized my current, legal name for one year, but Nelnet now has decided to revert to my former legal name. The XXXX XXXX XXXX XXXX still recognizes my current, legal name. Nelnet refuses to explain why they called me my current, legal name for one year. Nelnet now says they will require me to produce legal documentation of a name change, which I had already provided in the past to update my account the first time. For Nelnet to require me to provide documentation of a name change a second time would be an undue burden to me. I legally changed my name in XX/XX/XXXX. In XX/XX/XXXX I updated my name with the XXXX XXXX XXXX XXXX. I can't find in my records the exact date Nelnet updated their records, but the oldest email I can find from Nelnet with the updated name is from XX/XX/XXXX. Nelnet 's records continued to show the correct, updated name for one year. On XX/XX/XXXX, I logged in to my Nelnet account online, and I noticed there had been an unauthorized change to the name on my account, which now shows my former legal name. On XX/XX/XXXX, I submitted online to Nelnet a letter requesting a written response to the unauthorized change to the name on my account. On XX/XX/XXXX, I called Nelnet by phone and spoke to XXXX, who said that I would not be receiving a written reply to my XX/XX/XXXX letter to Nelnet, that Nelnet would not undo the unauthorized change of the name on my account to my former legal name, and then XXXX sent me an email for documentation needed to confirm your name change. On XX/XX/XXXX, I submitted a case with the XXXX XXXX XXXX XXXX Federal Student Aid feedback system. On XX/XX/XXXX, XXXX from Nelnet responded to my Federal Student Aid case requesting additional documentation of a name change. On XX/XX/XXXX, XXXX from the Federal Student Aid 's Business Operations Escalated Issues team also requested additional documentation of a name change. Finally, on XX/XX/XXXX, XXXX with the Federal Student Aid Ombudsman Group emailed " the initial change was done electronically. However, in order for ED-Nelnet to complete a permanent system change ; you will need to provide them with a copy of your driver 's license, social security card and/or birth certificate. ''
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| 01/06/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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The Seminary I attended in XXXX says I have an unpaid loan for {$970.00}, but the only proof of the loan they can provide is an email, that the author has no memory of writing.
My issues with the debt are : - I did not apply for this loan or receive any funds from this loan- I withdrew less than 2 weeks into the semester- I legally could not take out a loan due to loan forgiveness from my In the Line of Duty Injury - They can not provide a loan application or canceled check - The only documentation of the loan that LTSS has provided me is an email that the author has told me she has no memory of writing.
- LTSS has refused to provide me a loan application, canceled check or an official invoice to verify this loan - The Seminary will not release my transcripts and LSAC is requiring this transcript The loan that there attributing the {$970.00} balance to is a zeroed out forgiven loan by the department of education. It was forgiven and pardoned in XXXX and the seminary refused to give me the information they just forwarded this information to the South Carolina department of consumer affairs. I contacted the department of education and Nelnet and Nelnet says that when they forgive a loan, they pay the full loan so the {$970.00} cant be valid if its attributed to the loan they are citing. Nelnet is the administrator of loans and spoke with XXXX at Nelnet and she stated that they forgive the loan in its entirety and they said its the responsibility of the university to zero the loan out. Also i have text messages where the university has twice invalidated the loan and then brought it back to life and those messages show the administrator admitting to the other agent was lying and they knew that the loan was invalid back in XXXX when they brought me back to the university. And this same administrator admits that he invalidated the loan also and that's why he allowed me to take more courses at the university. But now the loan is back with no explanation. I also have the download and my discharge letter that shows that the {$970.00} shouldn't be valid. And according to department of education when they XXXX out a loan not only is the loan completely paid for but if i would have made any payments toward the loan they would have been paid back to me.
|
| 06/22/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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1. There is a late payment showing for XX/XX/XXXX, I was in forbearance. 2. XXXX representative provided incorrect email address repeated it twice, forms were sent to that address. XX/XX/XXXX, another representative called and provided correct email address and conflicting information causing forms to have to be re-sent and updated. 3. I was struggling with payment amount in XXXX, told that I was 75 days late And that they did not report late payments until 90 days, misled about them wanting to prevent negative reporting to the credit bureaus and that I would be placed into natural disaster forebearance as I live in wildfire territory. This forebearance was supposed to cover XXXX XXXX XXXX. They in return reported the late payments and later acknowledged that I was in natural disaster forebearance until XX/XX/XXXX. There is email proof and representative XXXX and supervisor XXXX on XX/XX/XXXX and nd representative XXXX and supervisor XXXX on XX/XX/XXXX. 4. There is a late payment listed for XX/XX/XXXX, at which time I was also in a natural distaster forebearance, as supported by email and acknowledgment by representative XXXX in conversation on XX/XX/XXXX and representative XXXX and supervisor XXXX on XX/XX/XXXX. 5. They are reporting to XXXX that I pay XXXX per month which is negatively impacting my debt to income ratio. 6. I have been struggling with repayment and was never notified about any forgiveness programs until XXXX, at which time i would been more than eligible for the public service forgiveness program as I have been work g in XXXX XXXX for 8 years. 7. They never offered to consolidate loans until XXXX. 8. They sent me a letter on XX/XX/XXXX starting that they didnt have to investigate my dispute and that no updates were made to the accounts yet they did, as they changed the date that loans were first reported from XX/XX/XXXX to XX/XX/XXXX. They did this with ill intent, to purposely negatively impact my credit score, and to stop me from disputing the accounts. I have 8 accounts, so 56 late payments although the loans are now consolidated, are killing my score. 9. When logging into my account on XX/XX/XXXX, my balance shows XXXX, yet they are reporting 120,000 plus to all credit bureaus which is having a negative impact as well.
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| 07/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Re : Account XXXX : XXXX I would like to make arrangements to settle the above referenced matter. Please provide me with your statement of the amount owing as of XX/XX/2022 together with your assurance that you will accept payment in direct and immediate exchange for the original instrument of indebtedness in its original form.
Each financial institution has an obligation to respect the privacy of its customers and to protect the security and confidentiality of the customers nonpublic personal information. NelNet reporting information on me to any consumer reporting agency and transferring my nonpublic information without my consent is a breach of this privacy obligation policy. Because no consent was made, this is a form of fraud/identity theft. NelNet has failed to protect my nonpublic personal information which has resulted in substantial harm to my creditworthiness, credit standing, my general reputation of consumer and has inconvenience me with moving forward with my life. NelNet shall promptly notify all consumer reporting agencies of the inaccurate information and provide to the consumer reporting agencies any corrections to that information which should report all late payments from LATE as PAID AS AGEED.
I am also aware that NOTHING under the Fair Credit Reporting Act requires a financial institution to furnish negative information. I am also aware that an original instrument should have provided to me which I have yet to receive. If NelNet did in fact, send me my original instrument of indebtedness in its original form, please provide those documents as well.
Per the Freedom of Information Act, NelNet has 15 days to respond. If any of the above information I requested can not be proven or NelNet is unwilling to provide this information, this account must be UPDATED on my consumer report from LATE and PAID AS AGREED immediately to prevent further harm to me and my financial reputation.
It is my belief that NelNet is engaging in unlawful extortionate means to collect on extensions of credit. Reporting inaccurate information on me without my consent and demanding I pay an alleged debt is a form of extortion. What lawful authority do you have to violate my right knowingly and willingly to privacy with forethought and malice?
|
| 05/03/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I refinanced my student loan ( through XXXX XXXX by Firstmark Services ) early in XXXX, and payment in a total of {$43000.00} was made to the new loan company ( XXXX XXXX ) on XX/XX/XXXX. I made an overpayment of {$2000.00} by the time the transfer was completed. I called XXXX several times to follow up on that credit. When I called back in XXXX, the rep informed me that it takes 7-10 business days for the check to get sent to XXXX, and date for the check was supposed to be XXXX. I went ahead and called again that weekend to check if has been sent, and the rep informed me that it was and should take XXXX a few days before they can deposit. When I called XXXX on XX/XX/XXXX, I was informed that there was no check. I went ahead and called XXXX, and I was told that they were going to investigate. On XX/XX/XXXX, a week later, I called XXXX again to ask if a check has been received, and was informed that they did not receive anything at all. So, I called XXXX that same day, was on the phone with them for 23 minutes, and I was given the following information : 1. The check was supposed to be sent, but there is no check number nor transaction number that can be provided.
2. It would need to get someone higher up to check the status. First is to check if check has been sent, then check if it has been cleared. If not, then they will need to put a stop on it, and will reissue.
3. It will take another 7-10 business days before it can be resolved.
4. I asked for a supervisor and was provided the same statement.
5. I asked how would I know if it is being taken care of, and was told that they have recorded the issue on their end, so I insisted to get a call back by Friday.
Here are my issues : - If I did not bother looking at my statements, I probably would have lost that money as apparently, there was nobody from their end checking up on it.
- The transaction history ( see attached ) still shows a credit, which tells that a check may have never been sent- If they did in fact not send the check, they provided me a false information - Even after several attempts of resolving this with them, I am still not seeing any resolution- I am incurring more interest because my principal is higher than it should be as XXXX has not received the check yet
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| 06/14/2022 |
Yes |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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Department Of EducationXXXX Nelnet XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Nebraska XXXX XXXX To : The Office of Registered Agent forNelnet XXXX XXXX XXXX XXXX From : XXXX XXXX XXXX Regarding : Unauthorized Administration of the XXXX XXXX XXXX You will forthwith return and transmit your written evidences of your delegated authority torepresentthat you andNelnet XXXX XXXX XXXX LLCareauthorized to administrate ( acting trustee ) on theXXXX XXXX XXXX XXXX together with a certified copies of signatures contract betweenyou andXXXX XXXX XXXX XXXX you and original creditor, bonds, original creditor Charge-off documents, sureties, indemnification, insurance and any Third Party Debt Collector Association Agreement passingXXXX XXXX XXXX private information to other members, possibly resulting in identity thief. Also, relating information to your personal and professional acts referenced above and your arrogated paperwork intrusion upon theXXXX XXXX XXXX, Courts require your contract for jurisdiction.
Reporting information that you know to be inaccurate or failing to report information correctly violates the Fair Credit Reporting Act.Also you have committed the following FDCPA Violations : 806.Harassment and abuse 807.False or misleading representations 808.Unfair practices 809.Validation of debts Stop contacting me about this or any other matter you have. I also submitted this letter to theConsumer Financial Protection Bureau ( CFPB ), My State Attorney General Office and The XXXX XXXX XXXX You have 15 days from the date of this letter to respond with all items requested or remove this item must be removed immediately or I will seek litigation forMonetary damages.Also be advised any medical records shared without my consent is a violation of my privacy and HIPPA.
Please remove all unauthorized, fraudulent accounts promptly within four business days of receipt pursuant to 15 USC 1681-c-2 & 12 CFR 1022, Regulation V, to prevent further legal proceedings. I have already contacted the respective companies as well and please be reminded, no consent is identity theft. Thank you!
I swear under penalty of perjury that all of the above mentioned information is true and accurate.
By : XXXX XXXX XXXX
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| 10/17/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I have been dealing with Student Aid and Nelnet both at the same time by submitting requested information and communication so they both are on the same page with my account and yet they do not seem to communicate with one another. I have submitted a complaint to Student Aid about Student Aid and also a complaint to Student Aid about Nelnet. I am seeking to be on the SAVE Plan which I have submitted my request to both parties and Nelnet it is so hard to reach, documents you can not submit online to their site, the email feature does not work and to get in touch by phone I am left on there for hours no matter the time of day until I hang up and if you get a live person it is by the grace of XXXX. I would like to know what is happening with my account by someone who actually knows because it seems reps will say it's being processed, say or ask me things without even reviewing my account first or anything other than the truth to appease me during the call or to get me off the phone. I've already stated to both parties the amount is too high when it was on standard and still unaffordable when they brought it down to the monthly XXXX amount. My account is currently on forbearance but the interest is still growing while my application is just sitting. If I couldn't afford it then I don't know how I will afford it when I finally do get an answer on my owed amount. I am extremely mortified on how my account is being handled as these outsourced companies had ample time to get in gear for the rush of customers they would have to serve. All I have asked from both Student Aid and Nelnet is for my SAVE application to be processed & my account updated in a quick and professional manner so that we are all on the same page. Even though I visit the sites every couple of days for insight I am still confused on what's happening because Nelnet 's wording weirdly phrased, and Student Aid just passes everything off to Nelnet to guide customers and Nelnet seem just as confused as us customers. I should not have to be left to wait & wonder for months for an answer as it seems they are purposely leaving my account in waiting so the interest will grow which will result in a strain on me financially. I hope this matter can be resolved quickly and efficiently.
|
| 03/10/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
Older American |
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I have a student loan that was serviced by Nelnet.
At the beginning of the COVID pandemic, around the time that the pause in interest and principal payments for student loans was announced, I had contacted Nelnet to get set up for the pause.
At that time, Nelnet informed me that I was not eligible for the pause. I asked what I would need to do to qualify, they ( Nelnet ) told me there was nothing that could be done to qualify for the pause. So, I continued to make auto-debit payments because at 8 % interest the loan balance would continue to increase significantly.
In XX/XX/2022, I was informed that I could transfer my loan to the federal government and then qualify for 0 % interest and stop payments during the pause, which I did.
After the loan transfer, the 0 % interest was applied to my loan and payments paused.
I believe Nelnet misrepresented my eligibility for the pause originally and they certainly misrepresented the fact that there was nothing I could do to qualify, when all I simply had to do was transfer my loan.
I am not certain there is much that can be done about that misrepresentation, but I do believe that the following description addresses the more recent misrepresentation and attempted fraud by Nelnet.
I recently became aware that individuals who had made auto-debit payments during the pause were eligible for refund of principal and interest. I found this information on the website www.studentaid.gov.
The website directed me to contact my loan servicer, Nelnet. When I made the request on XX/XX/2022, they said they would get back to me within four to six weeks.
When they did contact me on Thursday XX/XX/2022, they informed me that I was not eligible for a refund of principal and/or interest because my loan was not in deferment during that time.
Logically this made no sense because if I had been in deferment there would have been no payments made and no money to be eligible for a refund.
I do have a recording of the last conversation that I have just described, if that is of any use.
The amount that should be refunded to me is approximately {$21000.00}.
I need assistance in getting my refund from Nelnet XXXX XXXX XXXX!
And they should be required to pay interest to me on the money unfairly kept.
|
| 10/10/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been trying since XXXX/XXXX/XXXX since I talked with XXXX at XXXX pm to get Nelnet to make my loan one payment that will cover my interest and pay off my principle as well. I paid over the amount that was due and it did not even touch my principle instead what Nelnet did was " move '' my loan out according to them. Instead of paying once a month I ended up paying three times that month {$130.00} on XXXX/XXXX/XXXX and twice on XXXX/XXXX/XXXX {$200.00} and {$400.00}. I contacted Nelnet once again the following day with XXXX and was supposed to setup a payment once a month of {$610.00}. Supposedly Nelnet fixed the problem and pushed my loans into one payment.
My payments were never set to the {$610.00} and finally in XXXX I contacted them again to fix this problem.
On XXXX/XXXX/XXXX I contacted Nelnet yet again and spoke with XXXX about the issue of my loan not being the {$610.00} that its supposed to be as well as why I paid over on my loan group f and it never went down. I paid the {$480.00} they show online due at that date and it was posted on my account on XXXX/XXXX/XXXX. Once again today XXXX/XXXX/XXXX I received an email stating that I now owe {$510.00} and its past due somehow. Once again being charged 2 time in a month and not even for the correct amount. Nelnet does not show how much you have to pay in order to pay down on the interest they show an amount due but it does n't cover interest. They also have n't put any of my money that I pay over to principle. They say I have to check a box that is never there that says I do n't want to " push '' my loan out according to them. I have paid off many loans and continue to pay and have never had any issues like I have had with Nelnet. They make it a nightmare to pay off your debt and continue to either over charge me or lower my payments so that interest accrues on my loan. No matter how I pay my loan my principle is not going down. This company does everything they can to keep charging you more and make it as confusing as possible to pay it down. Every other loan I have ever had in my life allows you to pay principle down after you pay your payment but Nelnet continues to " push '' my loans out and is doing everything they can to make sure that I do n't pay my principle.
|
| 10/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
This is a follow up complaint to the original complaint filed with the ( CFPB ) on XX/XX/XXXX. My issue has still not been resolved with XXXX. I have filed 8 disputes on : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX and XXXX is still reporting false and inaccurate information on my consumer report.
XXXX has not verified information with The Department of Education or Nelnet because if so my consumer report would reflect and update accurate information.
I've called The Department of Education and was told that XXXX has not called them to verify any information about my account and that they would not send another update unless information was not correct so I'm concerned that a investigation has not been completed since The Department of Education has not been contacted. Updated credit information from The Department of Education was sent to all three credit bureaus on XX/XX/XXXX to remove Department of Education account from consumer reports and XXXX has denied receiving update.
XXXX has not contacted Nelnet to verify any information or completed an investigation because if so XXXX would not be reporting pays as agreed to an account that I'm in forbearance with until XX/XX/XXXX and have not made any payments to them so this information is false and incorrect.
I've sent letters from The Department of Education and Nelnet to XXXX stating this information and they have still refused to update files but have agents telling me to call The Department of Education and Nelnet to update files with correct information. I've called both companies and was told that XXXX would have to call and verify the information with them and XXXX refuses to do so.
If the Department of Education would send an update to XXXX to remove from consumer file as XXXX and XXXX have I would greatly appreciate.
If Nelnet would send XXXX an update to remove from consumer report until forbearance period is over and I start making payments so that false information reporting would be removed. I'm confused on how XXXX is verifying and conducting investigations if they are not contacting the creditors to see if information is accurate that they XXXX are reporting while closing out disputes as completed without an accurate resolution.
|
| 01/06/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
XX/XX/XXXX, XXXX contacted Nelnet, whom Ive paid for my student loans for years, to find out who has my loans now ( since I consolidated for the XXXX program ), I was given a phone number to call. When I called the number, it was a number connected to a student loan processing center ( LLC ). I was lead to believe this company owned my loans ( bought from Nelnet ).
XX/XX/XXXX, XXXXWhen I contacted the company whom I thought had my loans since Nelnet gave me the phone number, The agents walked me through the loan forgiveness process telling me I qualified to have over {$5000.00} of my loan forgiven. They assured me they would set me up on a payment plan and had all of my loan information, social security number, and personal information ready to start the process. I went through their 3 steps they insisted I write down and walked me through the contract process given them permission to start the repayment process. I sent them a picture copy of my drivers license as well. When I asked about payment set up, the agent assured me that it is processed through another office because she was not able to take payments for confidentiality purposes. Once I gave my debit card information to the person designated for this, I was assured that they would contact me before debiting my account. Later that day, I kept seeing emails from the Federal Student Aid ( FSA ) website stating my password was changed. While I was on the phone with them earlier, I didnt realize I was giving them permission to go into my account. During that time, they changed my account personal questions so they could continue to have access when I changed it ( I contacted FSA and we figured out this was how they kept access ). I immediately called FSA to see what is going on to find out I was scammed and that FedServicing Loans has my account. I called my bank and cancelled my debit card immediately. I then emailed the LLC to cancel services and request a full refund for the {$490.00}. I received a call from someone the next day who requested a credit card number to issue the funds back. I refused and went to my bank to rectify. Since, Ive contacted XXXX, experian, and worked with my bank compromised. I waiting to hear back from my bank on the verdict of the reimbursement.
|
| 10/25/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Older American |
|
Nelnet the Higher Education Act and the real U.S. Department of Education regulates the Federal Consolidation Promissory which requires the Disclosure Statement and Repayment Schedule ( disclosure ) be sent at or about the time the fedral consolidation loan was distrubited, this is written on page 5 of 9 of the federal consolidation loan application and promissory note. Nelnet send the Disclosure Statement and Repayment Schedule. The disclosure statement will have the federal lender name who orginate the federal consolidation note and education code, date money was distrubuted, what federal lender received the money, amount of money distributed and date of distribution, terms of repayment of the money, each federal loan promissory note consolidated from XXXX XXXX XXXX XXXX XXXX XXXX my federal lender, date the federal consolidation loan can be canceled, statement if the federal loan goes in default who can a person contact, my legal address and the federal lender orginator website address that the application was completed. Nelnet without the Disclosure Statement and Repayment Schedule means no money was distrubited. Nelnet on page 2 of 9 of the federal consolidation loan the loan holder name is XXXX XXXX XXXX, I never had a loan with XXXX XXXX, no entity exist with name of XXXX XXXX XXXX. Your federal consolidation loan was not consolidate with my lender XXXX XXXX XXXX XXXX XXXX XXXX why? The loans listed on page 2 are not my federal student loans. Nelnet send the E-Sign contract to verfiy the type printed name and my physical address as the application requires and wrote, no XXXX XXXX without a physcial address.
Nelnet you are wilfully in violation of the Fair Credit Reporting Act for not supplying the Disclosure Statement and Repayment Schedule. Nelnet you have prevented me in obtaining a mortgage. I have to renew my lease for higher rent payment. Nelnet you have damaged me. Nelnet it does not take up to 60 days to send me the Disclosure Statement and Repayment Schedule in which is manditory. With in four days after receiving this complaint Nelnet does not send me the Disclosure Statement and Repayment Schedule my summons and complaints is ready to file.
Nelnet send me the Disclosure Statement and Repayment Schedule now.
|
| 08/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
US DEPT OF EDXXXX has breached their fiduciary duty by disclosing negative information, not required by law, to disclose and operating in bad faith. I have never and would never consent to the disclosure of any negative information to any nonaffiliated third party. I was never provided an explanation of how this could negatively affect me or how I could opt out of the disclosure of my nonpublic personal information. Congress makes it clear that any contract or conspiracy that causes a restraint of trade and commerce is illegal. I was not provided adequate notice and I received no benefit for this transaction which constitutes unauthorized use of a credit card. The provision of the CFPA that prohibit unfair, deceptive, and abusive acts and practices in connection with the offering or provision of consumer financial products or services. US DEPT OF EDXXXX be is in breach of their fiduciary duty and has been unjustly enriched due to undue influence. Every payment made to this account was a result of threat duress and coercion. This fraudulently furnished negative information violates TILA, FCRA, GLBA, CFPA, the Sherman Antitrust Act, Robinson-Patman Act, Clayton Act , FTC ACT and RICO Act. I hereby disaffirm any alleged agreement or contract, whether implied or explicit, between I, the consumer and US DEPT OF ED/XXXX. This account is a billing error. Please provide me with documentary evidence of the obligors indebtedness. As a federally protected consumer, who does not need to pay, the creditor can not restrict, accelerate payment, close an account and or make or threaten any adverse reporting to any person about the consumer 's credit standing without resolving the billing error. Until the requested documentation is received, this request for documentation shall be treated as a billing error and an erroneously billed amount under section 1666 of title 15. US DEPT OF EDXXXX, as the creditor, may not collect any disputed amount. As a federally protected consumer, who does not need to pay, the creditor can not restrict, accelerate payment, close an account and or make or threaten any adverse reporting to any person about the consumer 's credit standing without resolving the billing error. Any adverse action will constitute duress.
|
| 11/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have been on about six 40+ minute phone calls and collectively about 18 hrs of time on hold or on a call back list for my student loan repayment. I finally was approved for my IDR SAVE program on my loans. I was told over the phone my monthly payment would be $ XXXX. Then, on XX/XX/XXXX, after being placed on administrative forbearance since XXXX while interest started accruing on my loans again while Nelnet processed my IDR application I receive a message in my account saying I owe $ XXXX for 12 months starting XX/XX/XXXX. So I set up my auto debit. I logged into my account on XX/XX/XXXXXXXX to ensure everything was still set up as planned and see that my loan payment is now due on XX/XX/XXXXXXXX and I owe {$450.00}. I call Nelnet, talk to Patience, was told there was a glitch and that I did only owe {$9.00}, she would fix it that same day. I check my account today XX/XX/XXXXXXXX and my account now says I have several due dates, the first one on XX/XX/XXXX for now {$460.00}. So I call Nelnet again, now XXXX tells me I owe the {$460.00}, plus the {$9.00}, plus {$1100.00}, plus {$1600.00} and only some of my loans were put on IDR plan due to a glitch and that they should all be put on the IDR plan in the next 4-6 weeks to have one single payment of about {$23.00} once resolved. She then put me on my third administrative forbearance while this paperwork is processed to put all my loans from the same school for the same degree all on the same IDR SAVE plan as they should have been in the first place according to her and everyone else Ive spoken to. During these administrative forbearances to keep my account current/not appear that Im missing payments, Ive accrued {$4300.00} of interest to date, which will continue to climb DAILY while I wait for new paperwork to process over the next 4-6 weeks. I want all my loans on the SAVE program just as I applied for and confirmed with the first customer service person I spoke to for $ XXXX and I should be reimbursed the interest accrued during all these administrative forbearances since XX/XX/XXXXXXXX until whenever the situation is remedied. Why should I be penalized for your company failing to complete my application and correctly apply the program to my loans due to this glitch?
|
| 12/23/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Servicemember |
|
What I believe happened, is that University of XXXX charged me too much each quarter and semester. As well as their highly paid professors to teach us students online. The University of XXXX at first had me in another program or was going to change me program to reduce my balance. But that did not happen. So I stay in the program that I enrolled in. I did not go to this college to be a doctor or lawyer. But the debt balance should not be this outrageous highly. I am not working in that field because most employers are hiring for younger people. I have refinance and consolidate this high balance of {$110000.00} debt. This is a house payment or mortgage. Which I have neither at this time. This debt continue to appear on all of my credit report and there is no way to hide it on my report. It is too much. I can not get any loan to help me or give me a leg up or a hand up. There is no hope for me in this situation. I am not able to pay this debt off. The previous college that I went to did not cost me this amount of money. There haves to be a way to have this debt reduce down to {$30000.00} NOT up to {$200000.00} or a XXXX dollars in debt. Some of these loan servers and providers have placed me as a victim so I could finish my education on time. When I finish graduating from University of XXXX they said my debt was not that high. I believe the financial department and their admission office and other financial services at University XXXX XXXX had too many students with too many debt and it got mixed up with my debt. I want my debt reduce to a point that I can pay back. Or remove this debt period. It should not be this high. I do n't believe that this debt should be this high. Each private loan provider and federal aid provider itemized the debt and raised the debt with principle and interest rates that most American and students attending college could not pay back in a timely manner. It would take years to pay off this debt. This college charge me way too much. It should not have been that much. I was only there for less than 2 years. What the XXXX did University of XXXX Arizona do to me. I am not working fulltime but only part time and it is not even worth it. Please look into this matter and investigate what happen. Thank you.
|
| 11/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
NOTICE TO PRINCIPAL IS NOTICE TO AGENT NOTICE TO AGENT IS NOTICE TO PRINCIPAL To whom it concerns, I recently received a copy of my consumer reports ( XXXX, XXXX, XXXX ), and I noticed that your company is reporting Late Payments on my consumer report.
DEPT OF EDUCATION-NELNET ( XXXX ) DEPT OF EDUCATION-NELNET ( XXXX ) Your company is in clear violation of the law. Under 15 U.S. Code 1681 ( b ) permissible purpose of consumer reports. THE LAW CLEARLY STATES : ( a ) IN GENERAL Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the written instructions of the consumer to whom it relates.
Please answer the following questions : - Did I give you written instructions to furnish this account on my consumer report?
- Do you have a Power of Attorney to act on my behalf that was signed and certified by a Third-Party to confirm your authority to act?
Furthermore, the FAIR CREDIT REPORTING ACT 15 U.S. Code 1681a ( 2 ) ( a ) ( i ) ( 2 ) EXCLUSIONS - Except as provided in paragraph ( 3 ), the term consumer report does not include ( A ) subject to section 1681s3 of this title, any ( i ) report containing information solely as to transactions or experiences between the Consumer and the person making the report ; Delete the above late payments from my consumer report, this agency is in violation of 15 U.S. Code 1681.
You have 10 calendar days to update my account and remove ALL late payments that are reporting.
DEPT OF EDUCATION-NELNET ( XXXX ) DEPT OF EDUCATION-NELNET XXXX XXXX ) Your failure to respond satisfactorily with the deletion of the above Utilization will result in REDRESS being taken against NELNET and its CEO XXXX XXXX XXXX XXXX, for which I will also be seeking a sum certain $ XXXX United Stated Dollars per violation for : 1 . Defamation of Character 2. Negligent Non-Compliance 3. Civil Liability 4. Mental Anguish 5. Fair Credit Reporting Act 15 U.S. Code 1681 violations for willful noncompliance section 616. Civil Liability for willful noncompliance [ 15 U.S. Code 1681n ] Govern Yourselves Accordingly.
Regards, XXXX : XXXX, XXXX rep/agent/living beneficiary/grantor all rights reclaimed and reserved.
|
| 12/23/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
Servicemember |
|
This is for all three big business bureaus XXXX, XXXX, XXXX. Has contacted me now on Plenty of occasions regarding information with my name, address, telephone number, a play, personal information, and accounts have been compromised. They are they are still using my maiden name XXXX XXXX XXXX open accounts in my name. They have student loans have been on deferred and that are being paid off all my status which is affecting my credit and not able to get anything in my name play XXXX XXXX are like heads regarding house in the car because of the high loan raid that should be on there because again I'm in school at XXXX and XXXX and all of them have been paid off on time. My lawyer XXXX XXXX has spoken to them regarding and they said they're going to remove it and now I am contacting them each again to get it moved. They are not security my account at this supposed to and still information still going on the blackweb. Being alerted about. All they're doing is XXXX managing and catching defects here and there XXXX Still allowing accounts to be opened in my name in the choir he's to be over thirty a day. I haven't seen on the phone for two hours each day trying to get in touch with them in order for them to take off the fries in order for them to monitor of my account and for them to honor their I do need to have fall asleep back it and if so I can fill out and receive the conversation that I deserve I have not received any information I have not been able to get through anyone and my credit is going down. Which allows me not to be able to get any loans during this time this afternoon at the time where they're telling us if that's what's going to help us and I'm going to be able to do that due to to get XXXX app credit companies they have information on their claims that has not been mine that I disputed that I have the proof that wasn't mines and it's still on there affecting my score. They stated that they just they send me a letter regarding XXXX had and it did this in town the XXXX I have not received it yet I have a membership at XXXX and XXXX that I pay out of my own money each month for a boost and formica promote it properly and I'm still didn't tell him where I didn't say who is IRS IRS and Social Security
|
| 08/28/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
Older American |
|
In XXXX after 12 years of being unemployed due to permanent XXXX I began a loan discharge process with Nelnet. In XX/XX/XXXX I sent email and post office documents declaring that I was still unemployed. Under the generic email return address of XXXX XXXX instead of anything related to Nelnet, they sent me information that looks like spam. That is deceptive. My TPD process was dropped because Nelnet acknowledged and accepted my certification that I have not been employed, but their separate agency that sends generic email didnt receive the paperwork. I talked to the Omsbudsman and another agency that took my complaint but didnt do anything to correct the trickery of Nelnet. Nelnet told me that the XXXX $ loan was back on track affecting my credit AFTER the appeal period ended when it was too late for me to make an appeal. They didnt notify me that they have a separate organization to process XXXX and XXXX XXXX that doesnt share data with their loan repayment center so I had no idea that I was not in compliance. One agency of Nelnet said I was fine with the process and when it was too late to fix it the second Nelnet organization said I was not in compliance. Its deceptive. Having a hidden arm sending spam looking email that isnt clearly marked as being from Nelnet was deceptive.
Being traded on the XXXX makes Nelnet drive up loan balances with unethical actions to make their profit look good to investors. The government is for the protection of the people but the XXXX is about getting as much money from the people as possible.
Although its unlikely that I can ever pay the debt, having me on the books with ever increasing debt serves the XXXX well so Nelnet has s conflict of interest when it comes to treating me fairly. What they have done to me is so dishonest and unethical that its clear no other industry could get away with such flagrant disregard for consumer satisfaction and consumer rights.
Nelnet believes they can conduct business any way they like because our own government defends their rights to rob the people that try to better their lives by getting an education.
Nelnet informed me that all my documents were received and then Nelnet informed me that my case had been dropped.
Its a crime.
|
| 08/03/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
I completed a Loan Rehabilitation program with Nelnet and the US Dept of Education to successfully bring my student loans out of a default status and into a current status. As part of completing the program, I was advised that any derogatory information tied to the old accounts would be removed from my credit report and replaced with a new account that does not have any negative remarks from the past. I sent a special written request directly to Nelnet. In whole, it stated : I'd like to bring to your attention an error with your reporting of a rehabilitated student loan. I have previously disputed this reporting with all three major credit reporting bureaus on several occasions. Specifically, I am expecting the deletion of derogatory credit reporting on any of the Nelnet/Department of Education loan - as specified in the terms of the Higher Education Act and the Department of Education. Specifically, it says : To rehabilitate a defaulted Direct Loan or FFEL Program Loan, you must agree in writing to make nine voluntary, reasonable, and affordable monthly payments ( as determined by your loan holder ) within 20 days of the due date and make all nine payments during a period of 10 consecutive months. Benefit : When your loan is rehabilitated, the default status will be removed from your loan, and collection of payments through wage garnishment or Treasury offset will stop. Youll regain eligibility for benefits that were available on the loan before you defaulted, such as deferment, forbearance, a choice of repayment plans, and loan forgiveness, and youll be eligible to receive federal student aid. Also, the record of default on the rehabilitated loan will be removed from your credit history. Therefore, I respectfully request you address my concerns here. I have enclosed copies of my credit reports highlighting the incorrect loans that keep getting verified as correct after a credit bureau investigation. For your records, this loan rehabilitation was completed by me, therefore I suspect ample time has gone by for you to correct your records. Kindly respond promptly. I have yet to receive a response from them after nearly 60 days and continue to have negative information on my credit report adversely affect me.
|
| 11/08/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
We began repaying student loans with original balance of {$25000.00} in XXXX of XXXX. Payments were set up on bill pay at {$150.00} per month which was paid on the 15th of every month through current. We received a past due notice of 60 days and immediately called to discover the loan was on a graduated plan where it last increased XX/XX/XXXX and we were not sent notice by mail until now 18 months later. Calls to customer service representative said it was our responsibility to login and monitor the account online ... We also discovered they have been allocating money from the $ XXXX monthly payments towards late fees since XX/XX/XXXX and we still have late fees due close to {$300.00}. Further, looking at repayment balances after making payments every month for over 6.5 years ... the outstanding loan balance is {$30000.00} due to capitalized interest! We understand if we missed or did not understand the graduated loan step-up in XX/XX/XXXX from {$150.00} to {$170.00} per month, but there are four significant issues that constitute predatory lending : 1. We should have received notice by mail of escalated payment due before XX/XX/XXXX ; 2. We should have been notified by mail of every late fee/ short payment that happened to give us the ability to correct the issue immediately ; 3. We understand amortizing loans and have been paying back the student loan in good faith for 6.5 years which should have reduced the principal balance from the original loan amount. For this we have not received an explanation from Nelnet for the capitalized interest other than to refer us to the promissory note. They have not provided us with a promissory note to review nor do they have online where we can review ; 4. My personal credit score has been impacted for past due loans without notice. I have always paid accounts as due and it is easy to document we thought we were paying as agreed in this case. I have no issue repaying the loan with reasonable interest, but can not comprehend the additional fees and credit damage without contact by mail and compounded further by capitalized interest in excess of {$6000.00}.
There are significant disconnects with common loan practices at Nelnet and with their communication to clients.
|
| 10/24/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
The issue is my servicer Nelnet. Firstly I want to talk about the communication. I don't receive proper communication through email or phone at all. I try to contact through phone and am left on hold for over XXXX hours without ever speaking to a human or i'm automatically hung up on by them. From Email I don't receive any responses from at all. When my loans were transferred over to Nelnet in XXXX of XXXX they never sent me any log in information to be able to set up my Nelnet account so I could start the payment plan process. Because of the previously mentioned communication issues I couldn't find out what was happening. So come XXXX weeks later I send an complaint to the XXXX on XX/XX/XXXX about my loan servicer and how they won't talk to me. Only after putting a complaint in do they send the information to me that same day and my complaint case with the XXXX is closed. So to get things done, ask questions, even somewhat communicate I have to go and complain to the federal government.
Come XXXX XXXX it's time to set up a payment plan before student loan debt continues. I submit a SAVE plan to the XXXX who send it to Nelnet. On XX/XX/XXXX apparently Nelnet has full reviewed the application according to the XXXX and i'm automatically put onto the payment plan and I won't have to resubmit for an income based plan until XX/XX/XXXX. I think wow that's quick and great. From that point on my payment plan does what it is suppose to do and so does Nelnet. It's even confirmed on the XXXX website. Life is good... until today on XX/XX/XXXX. Where I go the Nelnet website and they reversed their decision, took off the payment plan, no reason at all given, and say I need to pay up over {$600.00} in XXXX. They deleted all evidence that the payment plan I was on existed. I can't call them to figure out why they did this or what is happening. The evidence is fully on the XXXX website that everything went through too. So to me it seems that they are doing a rug pull on borrowers and they don't have to suffer any consequences at all because you can't reach them. If you can't reach them then just hope you give up. To me it seems the company is run by chat bots, infinite phone line holds, and email bots who never respond.
|
| 05/02/2018 |
Yes |
- Debt collection
- Private student loan debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I am trying to understand what is going on what the payments to this account. My account is set up for auto-debit. The amount to be debited was supposed to have been calculated by XXXX to include the accumulated interest between payments. I am reviewing the payments made relative to the accumulated interest, particularly for XX/XX/2017, and see that the interest amount kept accumulating despite the monthly payment amounts exceeding the monthly interest accumulation. I don't understand how this is possible, especially since I am now learning that this loan is re-amortized on a quarterly basis. My loan statements indicate the monthly payment was being entirely applied to interest, and yet the interest kept going up, in some cases by hundreds of dollars in-between months.
I have previously asked for the terms of my loan agreement, specifically that part that addresses interest rate calculation, amortization, and other pertinent terms to the calculation and pay-off of my loan. My monthly loan payment was changing, and I did not understand why this way occurring. I even went through the CFPB in an attempt to obtain the relevant documents. CFPB closed out my case after XXXX responded, and did not provide me an opportunity to indicate whether the information provided addressed the issue. XXXX responded that the monthly payment changed due to changes in my interest rate. However, to date, I have only received a two-page promissory note, but nothing with the loan interest rate or calculation formula. I have requested this information so that I can review it. I do not have a problem with paying an owned debt ; however, I would like to know how the debt is determined so that I can make informed decisions as a consumer on how best to resolve the debt. This issue is only occurring on my XXXX student loan serviced by XXXX. Each time, both entities keep telling me I need to go through the other party for the requested information, resulting in me not being able to obtain the information from either. Attached is all of the information I have received from either party relating to the terms of my loan. The document DOES NOT address the loan terms, but simply defines ( incompletely as terms are clearly missing ) them.
|
| 10/21/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
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My student loans use to be serviced by Great Lakes until they were transferred over to Nelnet. Since they were transferred over to Nelnet, either my monthly interest dollar amount has increased from about {$28.00} a month, to over {$130.00} a month, or my payment was not applied at all. I emailed Nelnet to ask them about the situation and to confirm the interest I am spending per month ( dollar amount ), and they refused to respond and directed me to their FAQ 's ( which do not answer my question ). I have screenshots available upon request to show my interest rate accrual under GreatLakes versus Nelnet. I also have screenshots upon request showing the interest accrual before the pandemic payment pause to show the interest rate so this has nothing to do with interest rates starting back up. The calculation is factoring in a {$100.00} payment I made last month. Despite making a {$100.00} payment, my overall loan amount still increased {$30.00}. It's almost as if the payment was not ever applied even though it's showing up on my account.
I am hoping we can still reach a resolution and I will be refunded the difference I was over charged, or the payment being correctly applied to my account. I tried to work this out directly with Nelnet and they refused to respond. Due to the nature of the complaint with being over charged on interest and not receiving a response, I'm escalating this to a UDAAP complaint with the CFPB. Even with calculating the interest amount of my loans, the amount is around {$28.00}, so the amount interest I was charged doesn't match GreatLakes or the interest percent information provided on my account. This can also affect my credit score because the loan amount is increasing more than it should.
I am requesting Nelnet : 1. Explain why my balance increased {$30.00} over the past 30 days after making a {$100.00} payment on 9/22/23.
2. Explain what my total monthly ( 30 day period ) interest dollar amount is on my student loans ( not just the percents, the total dollar amount ) 3. If the interest dollar amount increased, explain why interest is substantially higher than before the pandemic 4. refund me the difference, or correctly apply my previous student loan payments.
Thank you
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| 11/01/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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On XXXX XXXX, XXXX, I had suffered an XXXX incident that left me XXXX and in a XXXX for ten days. During this time, XXXX XXXX XXXX XXXX was holding my college loans which were on deferment and scheduled to resume payments in XXXX of XXXX. The nature of my injuries were XXXX and XXXX. I have no memory of what happened before the event and nothing for 2 months following it. Through extensive therapy, I was regain physical control of my body back nearly 100 %, with the exception of a XXXX issue that involves XXXX because that is XXXX in nature. Due to the nature of my injury which left me in an XXXX status for quite some time, my mother contacted NELNET and advised them of my medical status. She had to do so, because I was in multiple hospitals until approximately XXXX XXXX of XXXX. She was advised to fill out a request for XXXX status, which she did, but NELNET never followed through on it. In turn, NELNET had continued negatively reporting on my credit report and until I received a notice almost a year later. I was forced in to resubmit all the documentation my mother sent them to get my loan placed on a XXXX status, but the damage was already done to my credit. While I was unable to care for myself, my mother ISSUE Incorrect information on your report HAVE YOU ALREADY TRIED TO FIX THIS PROBLEM WITH THE COMPANY?
Yes TYPE OF ISSUE Account status incorrect had faxed Nelnet 's XXXX program medical verification. I had to refax all that she had sent them with the fax confirmation report to have them complete the process after receiving a delinquency letter. I was out of work until XXXX of XXXX because I was on an extended leave from my job do complete advanced therapy. During such time, I was receiving supplemental income through my enhanced XXXX protection insurance that I had taken through the school board where I work, until I was medically cleared to go back to work full time. But, during this time, NELNET had damaged my credit and even though I had filed a successful bankruptcy in XXXX and was cleared by the courts, college loans because they are subsidized by the Federal Government are not impacted by such legal actions. This issue is impacting me getting a mortgage to purchase a home at this time.
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| 09/20/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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The remaining balance on my student loans ( roughly XXXX in XXXX ) was XXXX in XXXX due to permanent XXXX. The Social Security Department indicated in the initial paperwork that my case was not subject to any three year reviews.
That and other documents were submitted to NELNET/DEPT of ED in the initial application and have been resubmitted to them along with other documents several times since XX/XX/XXXX when I first learned that they and XXXX XXXX were reporting over six months of delinquency to the three bureaus.
None of the agencies had ever sent me notice of any alleged debt. Nor had any of them ever sent any notice of required payment. When I questioned supervisors about this fact they claimed they didn't have any of my contact information. My contact information has been the same since XXXX when I was granted full discharge due to the severity of my XXXX. I have loads of old emails, mailed documents to prove that they did have all of my contact information. There is also no excuse for their failure to look at my credit report and/or public records to find my contact information if indeed they had any confusion.
The XXXX staff at the Dept of Education told me it was clear that I had a XXXX balance in XX/XX/XXXX. The agent advised me to resubmit a XXXX discharge application because of the bureaucracy involved in making corrections and my emergency situation which all parties have been made aware of. ( The situation which I've explained to all is that I'm facing homelessness as a direct result of the false reporting on my account. I've been turned down for every application that I've made for housing due to the inaccurate reporting. ) The gentleman at the agency also suggested that I file a request for a settlement agreement despite the fact that I have a XXXX balance. These applications were made months ago.
I've had endless conversations with each party in efforts to resolve this matter. I've submitted and resubmitted all documents. I have still not received any bill or proper explanation of the alleged debt. In response to all of this effort, the agencies took one action. They closed accounts and recycled them into a new claim.
I am on the verge of being homeless. This is criminal.
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| 06/02/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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In XXXX 2013 , I began contacting NelNet to learn more about the pros/cons of requesting a forbearance. When I decided it was right for me, I requested to put the forbearance in place. At the time, I had auto pay setup also to ensure that my payments were not late. NelNet either switched auto-pay systems or upgraded, I do not recall. I do recall inquiring about it with a customer service rep that informed me that my details would transfer over, no need to worry. Months later, I recall receiving mailings and calls offering student loan payment assistance. However, every t ime I called NelNet, the cust omer service rep would tell me that my balance was XXXX . I received another round of calls/mailings offering assistance, called NelNet " balance XXXX ''. Several times, I did this. I suspected that the calls/mailings were some type of identity theft issue, like the kind XXXX XXXX and XXXX XXXX XXXX previously contacted me about in relation to my cards with those respective companies. By the time we got to the point where I was told the customer service reps were 'looking at the wrong screen ', damage to my credit had already been reported ; however, NelNet sent me an approval letter for my forbearance request covering the exact timeframe they reported adverse payment details to the credit bureaus. < P/>
I was so exhausted dealing with NelNet, and in disbelief that they would not correct/reverse the erroneous report { to the credit bureaus }, I did not know what to do. I did not know who to contact for help, how to get help, or if anything could be done. Until I looked into the CFPB last year. I thought too much time had passed to fix it, although it bothers me that this is the only blemish on my credit. All other XXXX accounts, of various types, over 20+ years no late payments! Please help me fix this error. Over XXXX XXXX , I was clearing out a box of documents to shred and came across the forbearance approval letter from NelNet. Once again, I am hoping to correct this error to ensure that my credit score is updated to accurately reflect my character and to demonstrate the seriousness and responsibility I apply to paying all of my obligations on time and in f ull.
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| 11/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
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On XXXX XXXX XXXX XXXX, I submitted my verification from the Veterans Benefits Administration stating that I was 100 % XXXX.
I contacted Nelnet XXXX XX/XX/2022 and was sent via e-mail a Discharge Application : Total and Permanent XXXX form to complete and return with my verification.
I returned both items on XXXX XX/XX/2022. I received a letter XXXX XX/XX/2022 stating The U. S. Department of Education had received my application and the review process could take up to 30 days.
I also received another letter from Nelnet dated XXXX XX/XX/2022 thanking for my intent to apply for Total and Permanent XXXX although I'd submitted the application via e-mail on XXXX XX/XX/2022. The letter also stated the Loan Holders had been contacted and any collection activity was to be suspended for 120 days as of XXXX XX/XX/2022. My loans were in the Deferment at the time of application.
I submitted another application via fax. I faxed the application to XXXX.
On XXXX XX/XX/2022, I received a letter from Nelnet stating effective XXXX XX/XX/2022, the Department of Education approved my application for discharge of my federal Student Loan. My loan holders were instructed to discharge my loans. I did have to resubmit the VBA memo to verify the correct date the of the XXXX.
The Department of Education loans were paid on XXXX XX/XX/2022 ; however, I had to contest the information listed on my credit report as it had not been updated. But the response received from XXXX and XXXX was the Nelnet loans were current.
To date the loans under Nelnet Loan Services , Inc. ( XXXX ) has not been XXXX. I can't see any information when I log onto my account except for the payment for the Department of Education loan. I called Nelnet customer service XXXX XX/XX/2022, and the representative told me I was 26 days late on my payment which I was in deferment prior to submitting the application. I was transferred to a representative who me that the loan information had to be requested from Nelnet. I inquired as to why? They are Nelnet.
I submitted XXXX XXXX XXXX XXXX XXXX XXXX complaint XXXX XX/XX/2022. Nelnet 's response was they have 150 days to address the application. I provided the XXXX with all correspondence from Nelnet.
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| 07/02/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Older American |
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In early XX/XX/XXXX I was informed by my student loans servicer, XXXX XXXX XXXX XXXX Wisconsin that they would no longer be servicing my loans and that Nelnet would assume the servicing of my loans as of XX/XX/2018. XXXX XXXX advised me that if I wanted to make additional payments on my loans I could still make it to them up to XX/XX/XXXX. I asked XXXX XXXX if I could pay off the smaller of my two loans in the total {$2700.00} and they advised me I could ; and that pay off information would be provided to Nelnet when the loans transferred. XXXX XXXX advised me to contact Nelnet and I did so in early XX/XX/XXXX. Nelnet acknowledged that the loan had transferred but that they did not see a pay off for the smaller loan. However, there still outstanding files to be transferred and I should contact them again later in XX/XX/XXXX. On XX/XX/XXXX I signed in onto my Nelnet account and discover that there wasn't any information about my pay off of the smaller loan. My account was still showing two loans, both at 3.75 % interest rate. I called Nelnet and the representative that took my call informed that thee wasn't a pay off of the small second loan. I protested and she put me on hold twice while she investigated. At the end of the second hold, she informed that they had received a payment for {$2600.00} which had been applied to the balance of the larger loan ( for my son ) and that there hadn't been any notes to apply it to the small loan second loan. I vehemently protested that I had explicity and lenghty discussion with the XXXX XXXX rep that these monies were to pay off the small loan. Nelnet rep then said she contact acounting about reversing the payment but would not guarantee it would be done. I live on a fixed income and these monies were gifted to me at my XXXX birthday for a trip around the country. I chose instead to get rid of the small loan and its onerous interest rate. Yet Nelnet decided that they do what benefits them without regard for my intents. They are thus holding me in financial bondage and making it more difficult for me to meet the payments on both loans. I implore your good offices to intervene and have Nelnet correct this malfeasance on their part. Most sincerely, XXXX XXXX XXXX
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| 10/24/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX Nelnet customer service sent a changed update to my deleted student loan after my student loan complaint had been notarized by my bank XXXX XXXX XXXX I disputed and had this student loan with University XXXX XXXX confirmed paid in full and removed after seven years ago. It was not signature forged issues and Nelnet did not get caught trying to say I had signature forged as a identity theft claim. The XXXX Federal Education Loan Program confirmed by representative XXXX was no longer owed to Nelnet that bill was removed that I agreed to on audit electronic signed XX/XX/XXXX. This still caused Nelnet to want some kind of forged signature notarized issue from me or appeal a denied identity theft claim submitted and on their recorded line they stated takes thirty days and would process no sooner than at least fifteen minimum days and they illegally authorized a XX/XX/XXXX and XX/XX/XXXX electronic letter from Nelnet customer service team. I want this student loan removed because they illegally authorized it to me on XX/XX/XXXX I already switch my enrollment to XXXX University to keep from being billed by the University XXXX XXXX. The FTC filed a report against Nelnet that was mailed to them from student loan error caused to me after I disputed Nelnet account student loan XXXX acccount with their company for over seven years. Nelnet supervisor explained to me to get a lawyer to have this loan removed and that the University XXXX XXXX never reported I disputed and had it removed and XXXX the financial aid department confirmed to Nelnet XXXX that I did not owe FFELP student loan I agreed to it was not on file the Nelnet supervisor lied and so I am sending over this CFPB because I never said that it was being scammed by signature issues and would like it removed due to even those reporting errors Nelnet caused me in XXXX after my dispute was accepted by fair credit reporting act and equifax been removed this nelnet account and XXXX disputed Nelnet reporting errors because I did not owe Nelnet anymore payment arrangement and income driven payments I want a letter from Nelnet collection department that it removed from disputing I did not change from a deleted student loan request for XX/XX/XXXX.
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| 11/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
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I made refund requests for my Dept of Education held loan on XX/XX/XXXX and XX/XX/2022 from Nelnet as provided for under the CARES act and was told I would receive refunds within 4-6 weeks. On XX/XX/XXXX, my loan balance was not updated on my Nelnet account and I had not received refunds and so called Nelnet for an update as previously instructed and was told that my refunds " were not even processing yet ''. When I asked for a date by which I *could* expect my refunds, the Nelnet representative stated they would take " two more months, but would be completed by some time in XXXX, by end of year ''. When pressed as to why the timeline of 4-6 weeks was given not once, but twice previously, and how the backlog could possibly affect requests made in XXXX when there was no backlog at that time, the Nelnet representative stated the system is overloaded with requests and that processing time has increased. On that same day ( XX/XX/2022 ) I filed a CFPB complaint asking that my refunds be processed by XX/XX/XXXX. On XX/XX/XXXX, as part of their official written response to my CFPB complaint, Nelnet stated that my refunds were waiting on approval by the Department of the Treasury. On XX/XX/XXXX and XX/XX/XXXX I called Nelnet again and was again told they were waiting on approval by the Department of Treasury.
On XX/XX/XXXX I called and spoke directly with the Department of Treasury Fiscal Bureau who explicitly denied that the Department of Treasury had ever received refund requests for my accounts and they said that refunds are solely the responsibility of and processed by loan servicers, and the ony approval is by the Department of Education, never the Dept of Treasury. I immediately called the Department of Education Federal Student Aid Office and they confirmed what the Dept of Treasury had said. I then in turn called Nelnet and spoke with a XXXX XXXX in the Nelnet Solutions Department, who reviewed the CFPB response and said that the information in the CFPB response letter from Nelnet was wrong and the Department of Treasury is in fact NOT who approves refunds. XXXX also confirmed that my refund are still sitting with the Nelnet accounting department XXXX weeks after the refund requests were made.
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| 09/15/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am managing two student loan accounts. One is my account, one is in my mom 's name. During COVID, the loan in my name was paid down to XXXX. When there was an announcement that $ XXXX will be forgiven per loan, we decided to take advantage and transferred the $ XXXX worth of payments made on my account to the larger loan in my mom 's name, allowing a total of $ XXXX to be " forgiven '' amongst the two loans instead of only $ XXXX on XXXX loan. The funds were transferred by our old servicer, Great Lakes. When I found out that the pause was ending and no loans would be forgiven, I realized I would have 2 large student loan payments each month instead of one. I called Nelnet on XX/XX/XXXX and waited 1.5 hours on hold and was unable to get through. On XXXX XXXX, XXXX, I waited on hold for another 2.5 hours to get the funds transferred back to the loan in my name, where the funds were originally intended. I was told my request would be processed in 10 business days, but had no record sent to my mom 's loan or my loan that this is being processed. On XXXX XXXX, I called and waited another XXXX hours to speak with someone about an update, to which they stated that they had no update or timeline. I told them how I had waited over 3 hours and they have XXXX more information for me? She said " I'm sorry, we don't. '' I asked for a supervisor and she said she could get a supervisor, but they won't be able to give me any more information. I waited another half hour for the supervisor, hopeful for more info. The supervisor told me she could send a generic email from Nelnet to my mom 's email that says " We're processing your request, '' but again, within the email, no timeline or solution can be given because they are so " swamped '' ( understandable that they're swamped, but no timeline is frustrating ). An expedited request is not available. XXXX is coming up and I will have to pay two loan payments instead of one because I don't know if and when this transfer will be processed. I guess I shouldn't have tried to take advantage of the forgiveness, but now I'm in a pickle with no updates. I could try to call them again in two more weeks and risk being on hold another 3 hours ... I just want a resolution.
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| 01/11/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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On XX/XX/XXXX I was alerted by a credit monitoring service that there were 3 late payments on my account from NelNet. I had never heard of NelNet and contacted the company as soon as possible, which was XX/XX/XXXX due to their office hours.
After contacting NelNet is appears that a student loan I had thought was paid off was transferred to them in XXXX from my prior loan servicer ( XX/XX/XXXX XXXX XXXX XXXX ). I had never received any communication about the transfer. Shortly after the transfer I enteredXX/XX/XXXXand any amount outstanding was put into automatic deferral. I never received any contact from NelNet about the payments resuming as they had an address on file that had not been updated since XXXX.
During my conversation with XXXX I explained that I could either make the account current and make payments, or pay the entire amount if either would result in the removal of the credit reporting action. XXXX said that I could not ask for this as I had not acted in " good faith. '' I then asked about the CARES Act, and asked why the XXXXXX/XX/XXXX were not in forbearance. XXXX informed me that although they were XXXXXX/XX/XXXX, because they were issued before XXXX they were private loans. I have not been, and can not locate and law regulation demonstrating that change.
I was then transferred to XXXX 's supervisor XXXX, who informed me that by federal law NetNel can not remove the credit reporting. I asked him where to find the law to which he directed me to studentaid.gov and then NelNet 's website 's FAQ section. I had XXXX stay on the line to direct me to which he couldn't. I then asked if there was somebody that could provide either the law or additional help to which he provided me a " customer solutions '' e-mail address. After giving me the e-mail he warned me that any attempt to dispute the late payments would further " ding my credit. '' I have not received a response from NelNet 's " customer solutions '' e-mail address.
I have never missed a payment in my life and have the funds and willingness to pay the amounts in full. The credit report of a late payment has caused my credit score to drop significantly at a time I am having a child and searching for a home to purchase.
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| 05/15/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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To whom it may concern : I have student loans with XXXX ( lender : XXXX XXXX XXXX XXXX NELNET ( Nelnet Education XXXX XXXX XXXX Guarantor is XXXX XXXX XXXX ) the loan number is XXXX.
I have been paying on my loan since XXXX, I have the following problems : 1 ) My balance remains almost the same. I have been trying to speak with a manager at XX/XX/XXXX which is almost impossible to discuss my problem. My full amount owing {$20000.00} give or take. I have been making payments since XXXX and there records show me making the following ( Payment / Principal / Interest 2 ) My Payments are due the XXXX of every month ; however I usually make my payments as soon as my statements become available usually 5 days before month end. I had signed up for automatically payments but if I did that by the time it got processes the whole payment would be applied to the interest and almost nothing to zero to the principal since I work in in financial institution this makes no sense to me. I tried to contact and have an amortization table but I had no luck getting it.
3 ) When I make a payment the principal and interest rate which is 4.75 % is applied different each month.
4 ) I am also unsure of when my loan will be paid off since the balance does not change and I am unable to speak with someone.
5 ) There site is not user friendly, I am unable to locate a main person XXXX to assist. Customer service is very limited.
6 ) ACS website allow me to see the total payment and before it was transferred to Nelnet I had requested to see all the payments onXX/XX/2017 but they had denied.
In conclusion, I have being paying my student loans since XXXX but my balance is about the same. Since, I am in finance I wanted to see an amorization table where I can see how my payments are being applied to the principal and how much interest I am being charged each month. I have to get rid of the automatic payments or almost my whole payment will be applied to the interest so I always pay as soon as the new statement is available so my payment at least half of it or so it's applied to the principal of my debt.
I had asked for the detailed statements to XXXX and Nelnet and received very vague answers.
I hope someone can help.
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| 07/25/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/2021 I contacted Great Lakes Borrower services to get information on compassionate reconsideration for late payments on a previously defaulted XXXX XXXX # XXXX. I was instructed to mail in supporting documentation and did so. I sent corroborating documentation showing not only was I on XXXX XXXX XXXX from work during the timeframe of the delinquency but I was also XXXX and without a working phone. This was shown in email correspondence with case workers from XXXX XXXX XXXX XXXX that they received a message that my phone was out of service when they tried reaching me. Great Lakes Borrower services agents told me that notification was mailed to my address that my loans were in danger of being transferred to collections but od be evicted from my apartment and therefore could not have received that notification. During the time I was XXXX I did contact Great Lakes Borrower services to try and apply for payment relief but was told there were forms that needed to be submitted to prove my financial circumstances had changed but without a permanent address because of XXXX or working phone or valid identification this was impossible given that correspondence would need to be submitted either by fax or scanner or email none of which I could afford since these services are not available free of charge in the city where I live. After submitting these documents I was told that even though the documentation proves my financial circumstances would have qualified me for relief since they were not submitted prior to the loan default then no consideration would be given. I asked why that might be an was told that rule was at the discretion of the Department of Education. On XX/XX/2021 I contacted the Default Resolution Group on behalf of the US DEPARTMENT OF EDUCATION and was informed by a supervisor that no such policy exists and that sole discretion of compassionate reconsideration of late payments was completely up to the loan servicer. Im asking that my case for reconsideration be given based on the merits of the information I submitted and not a nonexistent policy supposedly put in place by the department of education. Ive attached all the documentation sent to Great Lakes Borrower services.
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| 09/07/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem with your payment plan
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Web |
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Growing up in the United States I thought to be able to work and be able to afford not using my grandma for financial support was to become college educated so I can get a job that could afford basic rent outside and bills. I struggled and worked making XXXX dollars more than minimum wage yet still not enough to pay for my education due to the extremely high cost for in state tuition to graduate. I did my best and ultimately got my XXXX degree. I then after finishing I had more than XXXX in student loans. As a XXXX there is no interest free option of my loans and I honestly was not enough financial literate to understand what I was getting into. Either way I come to learn there is no options available for Muslims to be able to get interest free loans after I became a citizen later and then trying to understand all the financial aspects of what principal and interest means. I understand why our constitution believes the idea of " we the people '' make up the government yet then there is interest on we the people and learned in school we have XXXX branches of government for checks and balances to prevent a monarchy where can be corrupt and no longer serve its own people so we are better than that. Why is there no interest free options and why should there be capitalization and interest on XXXX citizens to the government that is made of its own citizens. Who is profiting from this usury? Is its own citizens or a company? As these are federal student loans to its own citizens where not all believe in usury ( XXXX in XXXX ) for the very reasons many are having hardship being able to get passed them today. Why does our tax dollars believes in public libraries and high schools but afterwards it's a cutoff. Where college is for contributing to society but high school and public education is tax funded but college isn't. Where XXXX XXXX believed we need to be educated to contribute well to our country and put it into our foundation of our laws. Where today the government isn't making it free to be educated after high school and many are not getting their education to be able to contribute to society contrary to the original intent of why that idea was put in. So we as a society can be educated.
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| 07/01/2018 |
Yes |
- Debt collection
- Federal student loan debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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As this company states in complaint XXXX, they are just the servicer for XXXX XXXX XXXX ELT Nelnet Trust. The state of Texas does not show this company has a surety bond on file, which is a violation of the Texas Finance Code.
Also, as they pointed out on the application provided in complaint XXXX.
Texas Finance code requires a surety bond for any company or their servicer to collect as they so frankly referenced, as permitted by law ( section F.34.F ). This is Texas states law. Their statement : " To clear up your questions, we offer you the following basic information about the loans Nelnet is servicing for you. Your consolidated student loan is owed to XXXX XXXX XXXX Elt Nelnet Trust. Your account number is XXXX To clear up your questions, we offer you the following basic information about the loans Nelnet is servicing for you. Your consolidated student loan is owed to XXXX XXXX XXXX Elt Nelnet Trust. Your account number is XXXX ''.
This company continues to violate the Texas Finance Code by not providing a surety bond for nelnet and/or their client, XXXX XXXX XXXX ELT Nelnet Trust. As such, I am seeking legal advise from XXXX XXXX XXXX XXXX to legally pursue this matter further. The finance code is very specific and both companies continue to violate it. This company has repeatedly failed to provided their right to lawfully collect in the state of Texas. They are required to get a surety bond. No one had provided this which is required under the Texas Finance code. I will continue to file a complaint until this is removed from my credit or this company proves they are legally authorized to collect in this state. Texas Finance Code 392.202 and 392.101 This company is headquartered in the state of XXXX. I am a XXXX resident. This company is fraudulent and illegally collecting in the state of XXXX. I also do not show this credit bureau has a valid surety bond to collect in the state of XXXX. Nelnet hasn't produced info. I want this removed from my report immediately. I want the {$10000.00} fee paid for each day this continues to remain on my report per the code. I have failed a complaint with the Texas Attorney General 's office. Attached is the complaint for both companies.
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| 11/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I am writing to bring to your attention the distressing situation I have encountered with my student loan servicer, Nelnet. I am reaching out in the hope that the CFPB can intervene and assist in resolving the issues I am facing.
Over the past month and a half, I have made multiple attempts to contact Nelnet through emails and phone calls regarding my student loan. Unfortunately, my efforts have proven futile as I find myself on hold for over an hour each time without any resolution or response. This lack of communication has left me feeling frustrated and concerned about the status of my student loan account.
Specifically, I have submitted a request to reduce my payment and transition to a new payment plan XXXX times within the last month and a half. According to Nelnet 's information, this application process should take XXXX days to complete. Regrettably, there has been no movement on my application, and I am left in the dark regarding the status of my request. This delay is causing significant stress as I am eager to address my financial obligations promptly.
Compounding this issue is the fact that, due to Nelnet 's unwillingness or inability to process my request, my account is now marked as late. This adverse impact on my credit and financial standing further adds to the urgency of resolving this matter promptly.
I understand that the workload for student loan servicers can be substantial, but the complete lack of responsiveness, the prolonged wait times on the phone, and the resultant late status on my account are unacceptable. As a responsible borrower, I am committed to fulfilling my financial obligations, and I believe that clear communication and timely processing of requests are essential components of a fair and functional system.
I kindly request the CFPB 's assistance in investigating this matter and ensuring that Nelnet addresses the issues at hand promptly. Your intervention is crucial to alleviating the financial uncertainty and stress that this situation has caused me. I appreciate your attention to this matter and look forward to a resolution that ensures fair and efficient student loan servicing practices.
Thank you for your time and consideration.
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| 02/14/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been paying for over 20 years on two student loans that are now held by Nelnet as of XX/XX/XXXX. Today, I spoke on the phone with a Nelnet customer service representative and learned that I have been accruing capitalized interest at a rate of $ XXXX/month. This capitalized interest has been accruing without my knowledge and Nelnet has not notified me of the existence of this debt.
When I asked the Nelnet rep how I was supposed to pay off this capitalized interest that I am not being billed for and which has now grown to be a debt of {$1400.00}, I was told to just add {$64.00} to my monthly payment of {$360.00} even though that does not appear anywhere on the monthly statement as a debt I owe. However, if I only pay $ XXXX/month, I will keep up with the monthly interest accumulating but never pay off the total debt, right? That seems like bad advice and disingenuous. How can I pay off a debt that I never get billed for and never get notified of its existence?
I spoke with another Nelnet phone rep named XXXX back on XX/XX/XXXX, to inquire why the extra principle payment I sent in was not applied to my loan and instead was issued as a credit on the following months statement ( statement date : XX/XX/XXXX ). I was told that I accrued interest of {$110.00} during a previous forbearance in XX/XX/XXXX-XX/XX/XXXX that had not been paid off so extra payments could not be paid toward principle until that had been paid off. I asked how was I to know about this and how could I pay it off XXXX said she would investigate and I have still not heard back ; in the meantime, Nelnet is apparently charging me daily interest without billing me for it and without informing me of the debt.
I made numerous payments toward extra principle in XX/XX/XXXX before Nelnet purchased my loan and they were applied per my instructions to pay down principle. When I paid extra to Nelnet, it was not applied to either the principle or the capitalized interest but instead was designated as a credit to the following month 's bill. I could have easily paid of {$110.00} if notified of the debt ; now that it has grown to a debt of {$1400.00} ( and increasing by the day ), it is much more difficult to pay off.
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| 12/29/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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I am writting you this letter in regards to open student accounts/loans reporting on my credit report. These specific loans are reporting inaccurate balances. They have not been verified to be belonging to me. They have also, reached the reporting limit statue of 7 years. I am requesting that the following student loan accounts be removed from my credit report imediatly. This is negatively affecting my score, debt to income ratio, and the process of buying a home. I will wait 14 days to ensure the removal of the accounts listed below before I proceed further. I hope that this matter is resolved in a timely mannor.
The accounts to be removed are as followed : XXXX XXXX XXXX XXXX Closed : XX/XX/XXXX Closed XXXX XXXX XXXX XXXX Closed : XX/XX/XXXX XXXX XXXX XXXX / NELNET {$430.00} XX/XX/XXXX ( 3 yrs, 3 mos ) XXXX XXXX XXXX / NELNET {$440.00} XX/XX/XXXX ( 2 yrs, 6 mos ) XXXX XXXX/ NELNET {$530.00} XX/XX/XXXX ( 2 yrs, 6 mos ) XXXX XXXX/ NELNET {$1200.00} XX/XX/XXXX ( 2 yrs, 11 mos ) XXXX XXXX/ NELNET {$1500.00} XX/XX/XXXX ( 3 yrs, 6 mos ) XXXX XXXX/ NELNET {$1800.00} XX/XX/XXXX ( 6 yrs, 9 mos ) XXXX XXXX/ NELNET {$2000.00} XX/XX/XXXX ( 4 yrs, 6 mos ) XXXX XXXX/ NELNET {$2200.00} XX/XX/XXXX ( 2 yrs, 8 mos ) XXXX XXXX/ NELNET {$2200.00} XX/XX/XXXX ( 3 yrs, 3 mos ) XXXX XXXX/ NELNET {$3000.00} XX/XX/XXXX ( 6 mos ) XXXX XXXX/ NELNET {$3100.00} XX/XX/XXXX ( 6 yrs, 6 mos ) XXXX XXXX/ NELNET {$3500.00} XX/XX/XXXX ( 6 yrs , 9 mos ) XXXX XXXX/ NELNET {$3500.00} XX/XX/XXXX ( 6 yrs, 2 mos ) XXXX XXXX/ NELNET {$3600.00} XX/XX/XXXX ( 8 yrs, 2 mos ) XXXX XXXX/ NELNET {$4300.00} XX/XX/XXXX ( 2 yrs, 11 mos ) XXXX XXXX/ NELNET {$4500.00} XX/XX/XXXX ( 4 yrs, 3 mos ) XXXX XXXX/ NELNET {$4500.00} XX/XX/XXXX ( 5 yrs, 3 mos ) XXXX XXXX/ NELNET {$4600.00} XX/XX/XXXX ( 6 mos ) XXXX XXXX XXXX {$4700.00} XX/XX/XXXX ( 1 yr, 6 mos ) XXXX XXXX/ NELNET {$5300.00} XX/XX/XXXX ( 4 yrs, 3 mos ) XXXX XXXX/ NELNET {$5900.00} XX/XX/XXXX ( 5 yrs, 3 mos ) XXXX XXXX/ NELNET {$7200.00} XX/XX/XXXX ( 3 mos ) XXXX XXXX/ NELNET {$8400.00} XX/XX/XXXX ( 6 yrs, 2 mos ) XXXX XXXX/ NELNET {$9200.00} XX/XX/XXXX ( 8 yrs, 2 mos ) I am filing this complaint against The Dept of Education/ Nelnet as well as the credit reporting agencies.
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| 07/10/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I XXXX XXXX currently have student loans that is on Income Based Repayment Plan Status. I was approved on XX/XX/XXXX. Today on XX/XX/XXXX, I contacted Nelnet XXXX XXXX who service my loans to update my email on my account. The customer service worker asked very appropriate personal questions not relating to updating my email on my account, but rather relating to my race and XXXX! The employee tried to force me to tell her I had taxable income when I do not. She also wanted to ask additional information and send me a private link. I informed her I sent all required documents in XX/XX/XXXX and was approved for Income Base Repayment Plan. And there was nothing else I have to report about my private life and what does my nationality was. I reported to her what I reported was truthfully and had nothing to hide. I also stated to her why was my race important, on the IBR application never asked me what race I was, and what does the XXXX of my skin has to do with my email account. Then the employee stated to me, " oh I made mistake on your loans and they are actually due in XXXX and that I was approved for Income Based Repayment Plan in XX/XX/XXXX a month ago. Then the employee insisted to I tell her about my taxable income. Finally I requested a supervisor. He told me his name was XXXX. I didn't believe him that his name was XXXX. He told me that I was approved for Income Based Repayment Plan but he wanted to know if I had any taxable income. I informed employee Purple, I sent in all my social security XXXX paperwork Benefit Verification Letter from Social Security Administration. Then XXXX stated to me the information I tell him would be just between me and him and it was totally between me and him. I repeated what I stated to the other employee earlier that I sent all the required documents with the IBR Plan application and XXXX award Social Security Benefit Verification Letter from Social Security Administration Office. Then XXXX told me, " I know you get more money than that. I am sure you get some kind of taxable income! I told him I do not get any taxable income. I receive social security XXXX payments in which I sent with IBR Plan application in Certified mail in XXXX of XXXX.
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| 07/05/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
Servicemember |
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My private student loan account is with Firstmark. I have been paying on this account for over 10 years. In XXXX, the active-duty military rate was applied to the account ensuring that the interest rate did not exceed 6 %. With regular payments being made on the account, the total balance has increased instead of decreasing. Sometimes, I do pay the account earlier than the due date which is reflected in the transaction history. On XX/XX/XXXX, I emailed the company regarding concerns with the account. From XX/XX/XXXX to date, the total balance on the account has fluctuated from {$100000.00} to {$100000.00}. From XX/XX/XXXX to date, the max amount of {$8.00} from my monthly payment was applied to the principal. As annotated in the transaction history, before XX/XX/XXXX, the minimum amount applied to the account was {$240.00}. The payment allocation was changed without my authorization. I contacted the company multiple times regarding the payment allocation. I requested that more of my payment go back to being applied to the principal and they have refused. There is nothing listed in the policy or promissory note stating the account holder could not request this. Additionally, a glitch in the Firstmark system indicated that I overpaid my account. I requested a refund of my payment at the time. After the system was properly updated, it reflected that the account was not overpaid. I sent the payment and ensured the account was paid. The representative stated that there would be notes in the account. The company failed to amortize my account from XX/XX/XXXX to XX/XX/XXXX. Due to their failure, I now have to pay a higher monthly payment. My monthly payment increased from {$540.00} to {$700.00} starting in XXXX. On XX/XX/XXXX, the company informed me that they failed to amortize the account via email correspondence and via phone calls. The representative explained more in-depth via phone call. Additionally, annotated in the payment history, the payments made on XX/XX/XXXX and XX/XX/XXXX were not applied to the principal or interest for the loan. Based on the payment transaction, a total of {$20000.00} in interest was calculated for the loan that I am seeking clarification on as well.
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| 08/09/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
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My name is XXXX XXXX XXXX. I am permanently XXXX. I am currently receiving XXXX. Before I became XXXX, my loan was set to autopay. I was never late, and I never missed a payment. According to the payment agreement with Nelnet, if one set their payment to autopay, Nelnet would reduce the interest rate to somewhere south of 6 %. My loan has been on auto debit during the entirety of my loan. Nelnet and Great Lakes used this difference in the interest rate to falsely report to the government the amount I paid to them during the time I was repaying my loan when in fact they were applying the funds I paid to future payments in order to keep me from paying on the principal. When the inquiry came from you guys previously, they reported to you all that my loan was being repaid at 6 %.
Now that my loans have been transferred or are being transferred. Nelnet has transferred my loans at the discounted rate based on the auto debit rate leaving behind the difference in the interest rate each month. So despite the fact that I became XXXX on XX/XX/2020, and the letter says I am entitled to a refund of all payments made after that, Nelnet is now actively charging me the difference in the interest rate each month showing that for the first time in the over 15 years that I had been paying on my student loan despite serving in the XXXX XXXX in XXXX, Law Enforcement for 8 years, and as a state prosecutor all the while being told I did not qualify for the Public Service program, Nelnet is still using predatory tactics to not only cheat me, but to cheat the government as well. I am XXXX through social security. I am 90 % XXXX veteran. Sending Nelnet a letter to ask them about it is a little like sending a serial bank XXXX a letter asking him about a previous bank robbery. At what point is someone going to engage in a serious inquiry of a company where there is more than probable cause that they are engaged in wire fraud, mail fraud, conspiracy, and a host of other crimes. How many other people have to complain about these people. Currently my account with Nelnet looks like I am in arrears for the first time ever. I am hopeful that someone can actually assist me in this matter. Thank you very much
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| 02/24/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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I had private student loans with XXXX XXXX that were sold and transferred to Firstmark around XXXX of XXXX. I am currently in XXXX school, and some of my private student loans from my undergraduate college loans had run out while they were still at XXXX. I was able to file for extended/hardship forbearance ( NOT COVID-19 related ) over the phone with proof of enrollment data. I was last approved for this in XX/XX/XXXX with Clearinghouse data. I was told Firstmark would be able to check this. I no longer have the secure e-mail from XXXX XXXX 's message center, but I have the e-mail notification that the correspondence occurred ( attached ), and at least one approval notice of this forbearance that I can find if needed. I was assured by XXXX and Firstmark that my hardship forbearance would remain in place until I graduated. This is what is stated on XXXX 's updated student loans website ( XXXX XXXX XXXX/ ) as well. My loans have been consolidated, refinanced, or otherwise modified with Firstmark so XXXX 's terms should still be in place.
By XXXX of XXXX I received notice that these loans had gone into repayment because there was no standard forbearance time left. When I called and tried to explain that I knew this had been approved for their hardship forbearance with XXXX before the loan was sold, that they should have on file. I was told that " they didn't do that because they weren't XXXX '' and there was " nothing they could do about it ''. I get conflicting information every time I call, and every time I ask to speak to a supervisor or anyone might be able to look up my files I get put on hold/hung up on/told I'd get a follow up e-mail but don't. They keep telling me about what I can do with my student loans under their terms- as if I'd taken it out with them to begin with - when they are supposed to honor the terms I had at XXXX XXXX, including any ongoing forbearance. I have tried calling XXXX to see if they had any records to clear this up, they said they don't have them and that Firstmark should. Firstmark has not made any effort to review my documents or fix this issue and I dont have copies of my hardship forbearance since I filed it over the phone with XXXX.
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| 11/11/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX XX/XX/XXXX Department of Nelnet XXXX XXXX XXXX XXXX, OR XXXX Subject : Demand for Swift Deletion of Inaccurate Account Information - FCRA Violations To Whom It May Concern, I am writing to demand the swift deletion of the following accounts from my credit report, in accordance with the Fair Credit Reporting Act ( FCRA ) : 1. Account Number XXXX : This account is reporting an inaccurate date opened, and there are 10 more accounts with the exact same account number reporting inaccurate dates opened, constituting violations of the FCRA .
2. Account Number XXXXXXXX : This account is reporting the date last active inaccurately, and there is 1 more account with the same exact account number reporting the date last active inaccurately as well, which represents an FCRA violation.
3. Account Number XXXXXXXX : This account is reporting the date of the last payment inaccurately, and there are 10 more accounts with the same exact account number reporting the date last active inaccurately, also in violation of the FCRA .
I wish to make it unequivocally clear that I am not requesting investigations, as the inaccuracies are evident and in clear violation of the FCRA. Further investigations would be frivolous.
My demand is for the swift and complete removal of the inaccurate account information due to its erroneous reporting, as required by the FCRA.
Any delay or failure to comply with this demand will be viewed as ongoing violations of my rights under the FCRA, and I will not hesitate to pursue the necessary legal recourse to rectify these serious violations.
I earnestly hope to find an amicable resolution to this matter through constructive dialogue and cooperation, avoiding the necessity of pursuing any legal actions at this time but if we cant you are criminally and civilly liable for all actual damages pursuant to 15 USC 1681n and 15 USC 1681o. I will have to also follow up with an invoice for said violations ( { {$10000.00} } per violation ).
Sincerely, XXXX XXXX please see attachments to see all the inaccuracies ive been contacting them about since march ive sent in countless letters and received no help with these violations
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| 03/07/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I was told to break my complaint down into several parts since it involved multiple companies this section will feature Nelnet.
I think it was XXXX I started getting XXXX from Nelnet.
Nelnet was giving me stuff about my Federal Student Loans at the same time as Performant Recovery. I went to US Senator Warren and said what the XXXX?
The account number Nelnet gave me does not match the account number XXXX gave me, the amount XXXX gave me does not match the amount Nelnet gave me. XXXX to XXXX I have about XXXX social security checks garnished none of which was reported to anybody.
My phone used to ring off the fin hook from one machine calling my house to another one calling my house.
After talking to the US Senator Warrem my check stop getting garnished.
XXXX might have lost his job in XXXX of XXXX shortly after that however Nelnet said we are going to garnish your check this that and the other thing.
Nelnet refused to give me a wage garnishment hearing. They said so in a letter dated XX/XX/XXXX Nelnet did not tell me about all of my legal options such as income based repayment, heavens to beltatross imagine if they did Im {$20000.00} under the discretionary income line for my state I would be ordered to pay monthly payments of XXXX dollars but the problem comes in companies like Nelnet dont make any money that way.
I was going through XXXX in XXXX, I did not know if I could make it to US Senator Warren office, my doctors told me to avoid large groups of people. I didnt know how I could avoid that in XXXX, so I went to US Representative Tsongus office in XXXX, In XXXX of XXXX Nelnet sent me a letter they said I had 60 days from the date on that letter to comply. I set up a doctors appointment for XX/XX/XXXX which is about 1 week before the 60 day marker.
In XX/XX/XXXX the US Dept of Edcuation garnished my social security check, what the XXXX they were not supposed to garnish my check until XXXX according to their own letters.
They also garnished my check for XX/XX/XXXX, but did not for XXXX of XXXX.
side note : I have more material to upload than your servers can handle on this matter my total amount of material easily exceeds 20 MB limit you have.
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| 02/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I recently submitted a complaint about how my loans were handled by Great Lakes. I received their response, and feel that they didn't provide responses to all of my issues. Since I didn't feel they were clear, and neither did a family member, my family member called this past XXXX XX/XX/XXXX to try resolve what outstanding issues I had. First, The manner in Great Lakes does reporting of the loans payments and interest being applied is quite confusing and borderline deceptive. Its difficult to see a true balance of the loans after a payment. With every other creditor I have, I can see exactly what amount I paid, how it was applied, and an ending balance. I don't see this with my loans with Great Lakes. It is quite confusing to track and follow a loan, when the creditor doesn't show a true balance after payments are applied. Secondly, my account summary indicates I have XXXX payments remaining. During the call on Friday XX/XX/XXXX, it was learned that I have XXXX payments remaining but ONLY if I pay {$540.00} for XXXX months and $ XXXX for the remaining months. There is no place on the account summary that displays that information. That is very deceptive and misleading on my account. Thirdly, there is no place on the website that alerts me to recertification and the process. If the recertification process is important it should be outlined and dates of recertification should be clearly visable to the consumer. My family member was told that I would get an email XXXX days before it is due. Why doesn't Great Lakes reveal a date, and why is when you call in, they say " XXXX days before its due ''? Why is this not listed as a " DATE ''. I can put a date reminder on my calendar, but its clear that a date is vital in the capitializled interest process. The previous response did NOT outline a date, and neither did the call rep until we insisted on a date. Why do we have to insist on a date, and why didn't the person responding to my previous complaint list a date? Again, a person can't help but feel deceived. Lastly, I show a payment was made on this account of {$500.00} on XX/XX/XXXX and I don't see it listed on the report that was sent to me with my previous complaint.
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| 12/19/2018 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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Be advised this is not a refusal to pay, but a notice that your claim is disputed and validation is requested. Under the Fair Debt collection Practices Act ( FDCPA ), I have the right to request validation of the debt you say I owe you. I am requesting proof that I am indeed the party you are asking to pay this debt, and there is some contractual obligation that is binding on me to pay this debt. This is NOT a request for verification or proof of my mailing address, but a request for VALIDATION made pursuant to 15 USC 1692g Sec. 809 ( b ) of the FDCPA. I respectfully request that your offices provide me with competent evidence that I have any legal obligation to pay you. At this time I will also inform you that if your offices have or continue to report invalidated information to any of the three major credit bureaus ( XXXX, XXXX, XXXX XXXX ), this action might constitute fraud under both federal and state laws. Due to this fact, if any negative mark is found or continues to report on any of my credit reports by your company or the company you represent, I will not hesitate in bringing legal action against you and your client for the following : Violation of the Fair Debt Collection Practices Act and Defamation of Character. I am sure your legal staff will agree that non-compliance with this request could put your company in serious legal trouble with the FTC and other state or federal agencies. If your offices are able to provide the proper documentation as requested in the following declaration, I will require 30 days to investigate this information and during such time all collection activity must cease and desist. Also, during this validation period, if any action is taken which could be considered detrimental to any of my credit reports, I will consult with legal counsel for suit. This includes any listing of any information to a credit-reporting repository that could be inaccurate or invalidated. If your offices fail to respond to this validation request within 30 days from the date of your receipt, all references to this account must be deleted and completely removed from my credit file and a copy of such deletion request shall be sent to me immediately.
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| 01/21/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I graduated from XXXX XXXX XXXX in XXXX of 2015. I had a grace period post college before repayment was to begin. I applied for a forbearance and was approved after that. Unfortunately, NelNet inadvertently negatively marked my credit report for a 90 day delinquency despite being approved for a forbearance. When I tried to call and remedy the situation the initial representative ( XXXX XXXX ) was rude and told me the only the only way to get it removed was to prove that I was in the military. That seemed to be a tad bit outrageous because I never mentioned the military, the NelNet representatieve seemed to be attempting to patronize me here. On this same day of communication the representative ( XXXX XXXX ) told me NelNet had a phone number for me ending in XXXX but she would not provide the entire phone number. I called back and spoke with a representative name XXXX who stated the number they have on file for me was XXXX. I advised the number was invalid for me. My goal was to help NelNet understand that the time frames in which I was being asked to repay did not align with their records therefore I should not be viciously marked for credit on multiple NelNet accounts for miscommunication and for also having invalid contact information. I asked if I could pay any past due amounts and XXXX XXXX told me that I did not have any. XXXX XXXX also stated that since they had not heard from me they negatively marked my credit until they did hear from me. I do not feel this is legitimate or fair treatment. I understand the position of the CFPB and I understand not everyone may agree with it but it needs to be in place because discrimination appears to be at an all time high. Based on the information I viewed there was ( 1 ) one 90-day mark on all NelNet accounts that I have in the past 10 years on my credit bureau reports. That does not align with a 6 month grace period post graduation ( XXXX ), plus one year of forbearance and then another year of forbearance. When I called to get grace period information on my XXXX call they did not even know when I graduated. They had me in an unemployment deferment. They said the information from the school must have been invalid.
|
| 04/27/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
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Nelnet, Dept of Ed/Nelnet, XXXX XXXX XXXX XXXX , and XXXX XXXX XXXX have been on my report original report for 7 years and according to the Fair Credit Report Act negative reports legally need to be removed, but XXXX , XXXX and XXXX have illegally manipulated the original 7 years to make it like it was n't as long so that my information would remain on my credit report illegally and fraudulently. The credit reports need to remove all the student loans from my account because it has been 7 years since they were reported since XXXX . They also doubled up on all my loans to make it look like I have double the loans that I have and it is fraudulent illegal information that needs to be removed but they wo n't do their job. Also there have been missed payments since XXXX and they put letters in later that are not clear that do not make sense since I did not pay anything XXXX until recently I consolidated my loan with XXXX XXXX XXXX . Also the missed payments keep changing first they were 3 months and then keep increasing every time I ask questions illegally. The credit reports state " Worst Credit Ever '' and it is not true all loans were consolidated last year in excellent credit by Nelnet and XXXX by XXXX XXXX XXXX in excellent credit. The credit reports state derogatory, negative and delinquent accounts which is not true at all they were all deferred payments and never missed payments they were missed deferment payments. Nelnet stated that they did mention I had excellent credit which is a total lie because there is nothing on my credit report stating excellent credit ( see attached ). The credit reports state negative which has my credit report so bad that it has made me live in situations that were very unsafe and unfair. The student loans need to be deleted after 7 years of fraudulent incorrect manipulated information as soon as possible. ( see attached XXXX XXXX XXXX paid off all loans in excellent condition ) ( See XXXX XXXX Nelnet letter states excellent condition of student loans but excellent credit status for student loans is not on my credit reports anymore with student loans )
|
| 06/10/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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I am currently set up on an income sensitive repayment plan and have XXXX different loans with Nelnet. XXXX of my loans have monthly payment amounts that do n't even fully cover my interest which essentially make it impossible to payoff the debt. My current payment plan is supposed to consist of making principal and interest payments so I think it should be illegal for them to purpose a payment plan that is not sufficient. Here is a current example of what I am referring to. The balance due on XXXX of my loans is {$2700.00}, the interest rates 6.8 % which makes the daily interest {$0.00} per day. So 30 days of interest would be {$15.00} a month. My monthly payment for that particular loan is {$14.00}. That means that every month I am having {$1.00} added back onto my loan in unpaid interest. I know the CFPB governs banks and makes them explain things to customers so I do n't know why student loan companies are n't required to do the same. I think they should be required to provide some sort of educational component like credit cards do now that outlines how much interest you will pay by only making the minimum payment and then give you an example of how much interest you would save by making additional payments. My loans were disbursed between XX/XX/XXXX and XX/XX/XXXX a nd I have been paying on them since XX/XX/XXXX . The interest rates on most of them are 2.32 % and I have a few that are 6.8 %. The total of my loans came to {$17000.00} and over the course of my payments I have paid {$13000.00} and only {$7200.00} of that has been applied to my principal balance. The remaining {$6300.00} has all been applied to interest ( with the exception of {$13.00} in f ees ). I am also curious to know who monitors how these companies apply their payments and exactly how they are allocated. The statements they send do not show that detailed information and online it just shows a total of how much was paid in interest and how much in principal. I have no clue what this company is doing with my monthly payments. I have always paid more than my minimum monthly payment each time I have been set up in a payment plan.
|
| 09/19/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
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Web |
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Well how can I explain this scenario of change of identity through XXXX XXXX University, I started going to school in XXXX of XXXX, after completing the five years I have come to find out that there was a change in my identity in the year of XXXX.I can remember when the school reached out to me in the year of XXXX about enrolling, that it would help me with my career, which it has not help me at all and I am stuck with {$140000.00} XXXX student loans .Recently there has been a class action lawsuit against the school that has defrauded consumers going to a for profit school.I have ask for a discharge from all of my students loans because the change of identity the enrollment form with my hand written SSN on top of the enrollment form and the student ID on top of the enrollment form is not the student ID number which was used at XXXX XXXX XXXX.Reason I am fighting this is because its on my credit report, which I want it removed because the change of identity in the year of XXXX, This has been a 21 years process where my identity was changed on a job and has followed me all these years., My identity was changed while attending the school which is not legal because I did not change my identity never while attending XXXX XXXX XXXX from the years of XX/XX/2009 until XXXX XXXX. I am also filing this because the fraudulent change of identity .The class action lawsuit is schedule for a hearing on XXXX XXXX have been living in this nightmare since XXXX XXXX with the change in identity which I was not solely responsible for the change in my identity. in the year of XXXX have no ideal who handwriting it is on top of the enrollment form for XXXX, plus I received a document that I have no Pell grants or student loans, so who is behind all of this change in my identity I have no clue which has puzzle me since 21 years ruining my character and reputation which has been a painful experience which has my life at a stand still for the past 21 years which can not use my SSN for nothing since al this has occurred sine XXXX XXXX. I filed for discharge or loan forgiveness after learning of the for profit school behavior in changing my identity last year under XXXX XXXX XXXX.
|
| 07/20/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
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I entered a consumer credit transaction with this organization and extended them my credit and as a result they used my credit card ( as described in 15 USC 1602 ) and was extended credit in a consumer credit sale. they are now claiming that they originated the credit I extended to them, in which constitutes fraud, the alleged interest not included in the finance charge ( sum of all charges ) Pursuant to federal law They have committed fraud and several violations of the FDCPA and TILA. They are now threatening me for an alleged debt that they claim I owe. I never received a Material Disclosure of any of the information that was supposed to be provided to me. they have taken an unfair advantage of me as a consumer, and they should be held accountable for deceiving me and not validating the debt. They have not validated anything ; they have ruined my character and general reputation by reporting erroneous information on my consumer report and included a symbol on the contents of the envelope for the mail carrier or any person affiliated with the mail service or comes in contact with the envelope thats alleging I owe a debt. Theyve act as if they are unaware of what I am requesting or that the law does not apply to them and I've included evidence and proof, pursuant to federal law with facts that prove that the law does apply to them and that they must adhere to them. They have not provided me with any original documents, and they have disregarded the law by saying, they do not have to provide me with anything except billing statements or applications, which is not proof of validation or proof that I owe anything. They are also claiming that they must report information to the credit bureaus, however cfpb handbook 3.1.1 furnishers incentives and decentives states- reporting to credit bureaus and other consumer agencies by creditors is voluntary and historically has been. Furnishers have multiple incentives to contribute data to NCRA one of which is for borrowers to make timely repayments. Their willful non-compliance has damaged my reputation as well as my credit file. They are just the servicer of the alleged loan, they can't be the holder in due course.
|
| 09/03/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
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Web |
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I have been paying for services from XXXX XXXX since Friday, XX/XX/XXXX of XXXX. I called today at XXXX as there was an overcharge on my account. Nobody answered so I left a voice message. Later at XXXX XXXX, I received a call back and was told that they " had to do a lot of digging '' to find out why. I pay {$10.00} a month for services and I was made aware through a phone call today that I have been getting charged an additional {$30.00} every month beginning on XX/XX/XXXX through XX/XX/XXXX with a total amount of {$800.00}, for not completing their PCI Questionnaire. My complaint is due to not properly being notified of the fee nor how to fix it. I never received this questionnaire, never got any type of phone call or even mailer regarding this. I was told that there were a few emails sent of which I assume may have gone into my spam folder if they in fact were sent, but I did not even know this questionnaire existed until today. I asked what my options were to the representative that told me of this fee over the phone and although he was very kind, he told me that I could email client services to cancel my account but that they will not be giving a refund. Took less than 5 minutes over the phone with me and didn't even try to give any kind of explanation or make things right. I sent an email to XXXX to try to get some kind of refund as I was not made aware of the extra fee or the necessary steps to cancel my account and XXXX XXXX, a client service specialist replied the following : " Hello, Thank you for the email the account has now been closed.
Thank you! '' There was a complete lack of effort to give any kind of explanation or support for what happened both over the phone and through email. The total amount taken from every month for the past 25 months equals out to {$800.00}. If this questionnaire was so important as to charge triple the amount of what I pay for in monthly services, I would expect for someone to at least give me a phone call. This company showed they cared more about money than their loyal customers of years and completed avoided talking about the hidden fee. Never had anything negative to say until this point. So disappointed.
|
| 08/20/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been paying off my $XXXX loan since XX/XX/XXXX. A few years ago my servicer was changed from XXXX to XXXX education. Today I received a notice in the mail that my loan was going to be changed again and serviced by "Nelnet" as of XX/XX/XXXX that any payments past this date would be automatically forwarded to "Nelnet". (date I received this letter is XX/XX/XXXX) I have not received any info from this other company "Nelnet" regarding them acquiring my loan and how to proceed with payments.
As of today the XXXX education website goes to a blank web page. No information is available about any of the payments I have paid over the last 5 years. XXXX "This Page isn't working." "HTTP ERROR 500"
How is it legal for a loan servicing company to make my financial records regarding over $25,000 in payments completely inaccessible to me. I can't believe that this is a legal action that this company, XXXX, has taken. If it is yet another transfer of my loan, fine, but why haven't I received some sort of record to date of what my current loan balance is along with the information about how my loan is being transferred? These companies should have an ethical obligation to provide such information before rendering their services unavailable to loan payers. Since they obviously don't have moral compass, it should be made a law to require there loan servicers to provided this paper trail {all it would need to be is a XXXX spreadsheet printout} before transferring loans, to prevent the new loan servicers from taking advantage of those of us that haven't been taking screenshots of every new balance after payment. This is highly unethical and I am stressing out that this new loan servicer, Nelnet (who has zero info about me so far) might conveniently get my balance wrong causing undue stress and anxiety over having to prove that I have already paid down over $21,000 on this loan's principle. It happened to me before when I transferred from XXXX to XXXX and I had to make them correct it. It would have cost me thousands if I had not noticed. I am so sick of this XXXX. AND my interest on this federal loan is 6.75% < unethical to the max > a sad story for another day.
|
| 12/11/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
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I enrolled in XXXX university under false statements of affordability to pay back my school loans in the future. I am in debt {$90000.00} in school loans for basically a worthless piece of paper. Well known, not for profit, state university degrees are just a fraction of that! I have never been able to find a job with my degree, years later! Most employers ask about XXXX and once they look into the school Im laughed at and passed up for the opportunity! When I wanted to further my education I had XXXX small children at home and only a XXXX. XXXX high pressure sales type tactics had me enrolled before I could even sit down and think about it. I was told my school cost would be covered by federal school grants and that XXXX was one of the most affordable colleges in the nation. I was never told they were taking out private loans with high interest rates, and I would be swimming in school loan debt that would exceed that of a licensed medical doctor. I was told that school credit hours were {$770.00}. After doing my research I found that was a fair amount for furthering my education. However, that cost continued to rise the further and further I went into my college and school loan commitment. It exceeded more than {$2800.00} a credit hour by the time of graduation. This is something XXXX knew, they knew that {$770.00} was an initial introductory cost to fool you and hook you, while sophomores and seniors were already paying an upwards of {$2000.00}. XXXX also held my degree and refused to send it until I paid {$970.00} for graduation cost, cap and gown etc.. when I explained I could not attend the date in Iowa , they said it didnt matter, it was due or I didnt get my {$80000.00} piece of paper. I graduated in XXXX, and have never been able to find employment with my degree from XXXX. Since then I had to go on an IBR repayment plan because my school loan cost would have been $ XXXX monthly. This has caused my private loan interest rates to stack up. Im begging for help! I know they have many class action lawsuits against them, i pled someone hear my case and allow me to join in the complaint. I begging for some type of relief from this fraudulent debt!
|
| 06/19/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
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I came across partial copies of the XXXX Federal Student Loan Disbursement notice from XXXX who happen to have some of my loan paperwork I requested for 2.3 years. Financial Aid office at XXXX XXXX XXXX University still to the day refused to give me copies of my entire student file including accounting information and registration files that are under two student ID numbers they created. Fraud and embezzlement committed by the supervisor that runs the financial aid department and others who work in that department. Accounting along with registration had fraudulently double charged me tuition fees each quarter from XX/XX/XXXX-XX/XX/XXXX. Dean of admissions XXXX XXXX instructed all staff employees not to speak to me regarding this matter. XXXX XXXX refused to speak to me and ignore multiple emails sent to her. I received grant money that the financial aid department took the funds and created new loans of Pell Grant funds. Money that was supposed to be sent back to the bank never did. First two loans non-sub and sub loans funds are divided into 3quarters. I was out for 1 quarter ( W8 ) first two reimbursements was for F07 Unsub- {$1600.00} F07 Sub-loan {$1800.00} ( WI08 ) Unsub and Sub loan funds were not returned, financial dept created multiple loans using a student ID under my social security number. The financial aid department knew I was a part-time student and not full time. The XXXX disbursement notices list the loan amount the disbursement dates and dollar amount each quarter. But the total of the loan amount is doubled. See attachments. Attached is the only promissory note I ever did online and it is XXXX University policy for students to come to the financial aid office to review MPN and sign the hard copy. Also in XXXX own catalog it states that only one MPN signed to be use for student loans not multiple MPN. I refuse to pay for the money that was embezzled by employees in the financial aid and accounting and registration department. I entered XXXX Unversity in XX/XX/XXXX grade level ( 3 ) each XXXX loan documents were changed to grade level ( 1 ) and total loan amount doubled but listed on the NSLD as half of the student loan dollar amount.
|
| 05/03/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have 2 issues with this company. # 1. I called and advised them I completed an economic hardship deferment online. I was asked/advises on the form to upload my pay stubs. This was performed online through their website. I am requesting a letter stating they gave me the deferment based on what I submitted through their website. Now, a rep is telling me they dont show it. I called when I finished it and the IBR application to say I had uploaded my pay stubs twice one for each to make sure they got it. I requested it back through XX/XX/XXXX to bring my loan current. How do you lose something that is on your website? Where you have to complete it online. I am so confused. I wanted a letter stating my loan was brought current back through that date to not reflect the XX/XX/XXXX late on my credit as I put the request in. I was not provided a letter of denial, but just told my loan was now due to XX/XX/XXXX. Which I assumed was due to the hardship because I hadn't received any info regarding the IBR yet. Then, later on I was advised of my payment amount. The initial letter received about the IBR had incorrect/inaccurate data that had me confused upon reading it. Again, how do you lose something completed through your very own website?
# 2.
Texas Surety bond information as required by Sec. 392.101 - my original signature on the application from the creditor - my original signature on an application with your office consenting to any service. Please note credit bureaus are required to bonded in the state of Texas and are required to comply with Texas Finance Code. If a debt collector has failed to respond to your debt validation request, then they have essentially admitted, per Texas Finance Code 392.202 ( b ) ( 2 ), that the debt in question is inaccurate. Per this requirement you must delete this trade line or not place it on my report altogether if you do not have sufficient time to complete an investigation to validate this debt in 30 days according to Sec. 392.202 ( d ) ( 1 ) Also per Texas Finance Code 392.202 Correction of third -party debt collectors or credit bureaus files.
I dont reflect nelnet, XXXX and XXXX are bonded in the state of Texas.
|
| 12/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I am a victim of identity theft. The information that your company, Department of Education Nelnet ( DEPTEDNELNET ) student loan, is still reporting to my XXXX Credit Report does not relate to any transaction ( s ) that I have made. It is the result of identity theft.
I first noticed this fraudulent activity then obtained a copy of my credit report on or around XX/XX/XXXX. I immediately contacted my attorney at the time who advised me to place a fraud alert on my report, which I did on XX/XX/XXXX, XXXX XXXX. I was advised to file a police report regarding the fraudulent and criminal activity on my credit profile. On XX/XX/XXXX I went to the XXXX XXXX Police Department and filed an identity theft incident report, Report # XXXX. I was advised by the investigating officer that this matter would be handled by one of their detectives and to continue to follow up with both the detective and the credit agencies regarding this matter, as the fraudulent items were still negatively affecting my credit report. On XX/XX/XXXX, I obtained another copy of my credit report. DEPTEDNELNET student loan, was still reporting to my credit report. I then filed an Identity Theft Report with the Federal Trade Commission, Report # XXXX, on XX/XX/XXXX. I also contacted the detective that was handling my complaint with the XXXX XXXX Police Department and let them know that the matter had not been handled. I pulled my credit report again on XXXX, and expected this fraudulent account to have been removed, however it was still reporting to XXXX. I have now filed an additional Identity Theft Report with the Federal Trade Commission on XX/XX/XXXX, Report # XXXX. I have listed this fraudulent account below as it appears on my credit report.
Fraudulent Negative Accounts : DEPTEDNELNET 9 late payments {$0.00} Closed Account info Account name : DEPTEDNELNET Account number : XXXX Account type : Installment account Date opened : XX/XX/XXXX Account status : Closed Payment status : Paid or paying as agreed Status updated : XX/XX/XXXX Balance : {$0.00} Balance updated : XX/XX/XXXX Original amount : {$20000.00} Past due amount : {$0.00} Terms120 Months ResponsibilityIndividual account
|
| 05/19/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
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On XX/XX/XXXX my payment to pay the remaining balance of my student loan cleared my bank. After I had made the payment a representative told me to to call back the following Monday to request a paid in full letter. When I did so I was then told it takes 30 days, so I waited 30 days and called back, at this time I requested if the letter had not been requested yet to please send a paid in full letter by mail. A week later I still had not received anything so I called to follow up, was advised a letter had just been requested on the XX/XX/XXXX which was several days after I had requested it however I said ok I will wait to receive it and call back if I dont have it in a week. A week later I received a receipt not a paid in full letter stating I would receive a paid in full letter within 45 days, so now I hears different time frame and I called to talk with a manager by the name of XXXX. I explained to her my frustration with getting a different answer every time and mention how this only confuses consumers and I was thinking about filing a complaint, XXXX seemed understanding and placed me on hold to speak to the department that sends the letters, she then gets back on the phone and tells me it could possibly take 45 to 60 days to generate the letter even though my payment had already cleared my bank, I again stated now I have a time frame in writing and being told yet again a different answer. She had said she apologized and since I mentioned filing a complaint she could do that on my behalf, I questioned this and she stated she could send me email confirmation the complaint had been filed. I NEVER received an email of this and to this day XX/XX/XXXX have yet to be sent a paid in full letter. This is absurd that a lender is so careless and does not send requested documents that they legally have to supply. This may be a reason we have so many issues with defaulted student loans is lenders dont give the required information and consumers get frustrated and dont want to deal with it. Also when this was reported on my credit report it did not do anything to positively effect my score, I am not sure how that portion works but would like it looked into.
|
| 10/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Hello, Back in XXXX of XXXX I submitted my auto-debit on Nelnet to XXXX payments. However, I never selected to have my payment due date advanced as I did not want interest to accrue XXXX certain balances. My XXXX payment did not go through.
On XX/XX/XXXX I submitted the Income-Drive repayment plan on studentaid.gov to reduce my payment for my Federal Student loans on Nelnet.com. My payment should have been reduced to {$260.00}. I was charged the full amount of {$320.00} on XX/XX/XXXX, they then put my loan in forbearance as they changed my payment to the correct amount of {$260.00} but this causes my next payment to be on XX/XX/XXXX.
I believe Nelnet is intentionally doing this on many loans to collect an extra XXXX months on accrued interest on millions of dollars in loan value. This is not clear to average consumers the impact on future interest impacts. It is also extremely difficult to select how additional loan interest payments can be allocated to different loan groups/lots.
I have spent multiple hours on hold with agents trying to understand how they can fix this but the hold times are in excess of XXXX hours each day. The end of the loan pause has been know for over 6 months these issues should've been resolved and agents prepared to explain this to consumers.
What I thought was going to be processed : XX/XX/XXXX - {$320.00} XX/XX/XXXX - {$260.00} and monthly going forward.
What actually processed : What I thought was going to be processed : XX/XX/XXXX - {$0.00} XX/XX/XXXX - {$320.00} and {$260.00} monthly but starting on XX/XX/XXXX.
As the future payments are going to be based on different income amounts it is difficult to calculate my full impact on interest they will be able to collect on the new amounts. I have about {$26000.00} in student debt assuming all was at a 5 % interest rate. I would have expected to pay {$7500.00} in interest and have XXXX payments. But now would have paid a total of {$7600.00} in interest and an additional month payment with a final pay-off month of {$100.00} totaling an extra {$440.00} in interest paid to Nelnet ( XXXX in interest + XXXX in payments + XXXX in last month remaining balance ).
|
| 08/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
Title : Debt Validation Letter Date : XXXX Your full name : XXXX XXXX Be advised this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g stating your claim is disputed and validation is requested. This is not a request for verification or proof of my mailing address, but a request for Validation made pursuant to above-named Title and Section. On XX/XX/2023 XXXX XXXX. ( Nelnet servicer ) responded back with no evidence of the alleged debt showing 10 accounts on my credit report. Also letting me know that it did not come from the Department of Education but it come from the Department of Education, that does not make no sense at all. I have never received letters of any kind of the alleged debt. I respectfully request your offices provide me with proof of the alleged debt, all originals not copies. At this time, I will also inform you that if your offices have reported invalidated information to any of the 3 major credit bureaus ( XXXX, XXXX, or XXXX ) this action may constitute fraud under both Federal and State laws. Due to this fact if any negative mark is found on any of my credit reports by company or the company that you represent, I will not hesitate in bringing legal action against you and your following : Violation of the Fair Credit Reporting Act, Violation of the Fair Debt Collection Practices Act, and Defamation of Character. I request that you provide original evidence of the alleged debt as I have already stated on the previous report filed. During which time all collection activity must cease and desist of reporting on my report, Also during this validation period, if any action is taken which could be considered detrimental to any of my credit reports, I will consult with my legal counsel for suit. This includes any listing of any information to credit reporting repository that could be inaccurate or invalidated. If your office fails to respond to this validation request within 30 days from the date of your receipt, all referenced to this account must be deleted and completely removed from my credit file and a copy of such deletion request shall be sent to me immediately.
|
| 11/08/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I started the IBR on XXXX/XXXX/XXXX with Nelnet , Inc. " Under the IBR and Pay As You Earn plans, your calculated monthly payment amount may not cover all of the interest that accrues on your loans each month ( this is called negative amortization ). In this situation, the government will pay the remaining unpaid accrued interest that is due each month on your subsidized loans ( including the subsidized portion of a consolidation loan ) for up to three consecutive years from the date you begin repaying your loans under the IBR or Pay As You Earn plan. '' This has not been happening on my account. My subsidized interest on my loans have been accumulating. No government payments have been applied to my account. My Principal Balance reflects no additional government payments have been applied to my subsidized loans online. I collaborated with -- 1. XXXX XXXX XX/XX/XXXX XXXX -- Discussed loan options and confirmed Nelnet received my recertification for IRB. User put me on hold and never returned. Gave her a negative review ...
2. XXXX XX/XX/XXXX XXXX Verified Nelnet received my re-certification and told me it will take a week or two in order to process. Discussed the 3 year subsidized interest not being paid on my account. XXXX confirmed the amount suppose to be paid quarterly by the government but Nelnet does not give proof of payments added to accounts. I told him I need to see where the government payments were added to my subsidized interest. The web site does not reflect any government payments applies to my account. XXXX confirmed the payments have been applied quarterly but the web does not reflect this. My account needs to be analyzed and adjusted immediately. It appears the Government has been sending payments to pay for the subsidized interest on my account but the monies have not been applied to my account. I need to see in writing where the government has paid 100 % of my subsidized interest by XX/XX/XXXX. My account does not reflect Any government payments nor does it reflect any Decrease in Accrued interest and Principal Balance. My online account has proven the government payments have not been applied to my subsidized interest.
|
| 06/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Hi I am currently a student and am having issues with Nelnet. My original loan was through Great Lakes, and it was then transferred to Nelnet ( not by any choice of mine ). At Nelnet, they had my starting repayment due date incorrect. I reached out to them about my disappointment and the inconvenience it was to me, and this was the reply I received : " Dear XXXX, Thank you for contacting Nelnet.
This message is to verify we have received your e-mail. We have updated your email.
This change was effective on XX/XX/XXXX.
You are currently signed up to receive communication from Nelnet electronically. If youd like to update your method of correspondence, please log in to your Nelnet.com account, select Settings, then Manage Paperless.
Your updated information is vital for us to help you successfully repay your loan ( s ). If any of your contact information changes, please reply to this e-mail with your new address, phone number and/or e-mail address.
Our records reflect that all loans on your account will have its six-month grace period for loans from XXXX XXXX XXXX XXXX XXXX XXXX The grace period will end on XX/XX/XXXX. Your first scheduled payment due on XX/XX/XXXX.
Please note that you are responsible for paying the interest that accrued while you were in school and interest that is accruing during your grace period on any unsubsidized loans and any subsidized loans first disbursed between XX/XX/XXXX and XX/XX/XXXX.
If you choose, you may make payments while your account is in its grace period. Any unpaid interest at the end of the grace period will be capitalized ( added to the principal balance of the loan ). For more information on how interest capitalization can affect your current balance and the amount of interest you will pay over the life of a loan, visit Nelnet.com/Interest-Capitalization. '' After going to my Nelnet account, my student loan balances were all {$0.00}. I then received a random email from XXXX XXXX that my loans were transferred with them. Nelnet did not inform me that my loans were getting transferred. There still has not been any contact from Nelnet regarding the transfers of my loans.
Thanks, XXXX
|
| 05/08/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I've been consistently paying on my student loan for years but the balance continues to go up. I've started keeping detailed spreadsheets at the end of XXXX so I can understand how the balance is working. I have a lump sum auto-debited every month which has been getting applied across all the loans. In addition to the monthly payment I've been making extra payments and knocking out loans one by one lowest balance to highest. Note that I currently have 12 loans left with Nelnet each with different interest rates and payment amounts. When I checked my balance at the end of XX/XX/XXXX the overall balance was just under {$29000.00}. I really felt like I was finally making progress. I've paid off four loans in the last year. This past weekend when I checked my overall balance is {$29000.00} which has increased! I paid more than {$1000.00} over the balance due yet my balance is increasing which doesn't make sense. Upon looking into it more I see on the website that my XX/XX/XXXX payment was not applied across all 12 loans but only to 3 of the loans which caused the other 9 to increase in overall balance. I called the company tonight to find out why they are doing this. I spoke to a gentleman named XXXX who told me the Department of Education decides which loans need to be fulfilled to make it better for the consumer. I said I understand since it applied to the 3 highest interest rate loans ( all above 6 % ) but how is it possible for the balances on the other loans to increase. None of this make sense to me and I'd like it investigated. I've been ensured that I'm in the best plan the standard repayment plan which pays it off the quickest. I was offered the option for income based and I would pay for twenty years and have the rest forgiven which I laughed at since my goal is to have all of these paid off in a year. I just feel like the company has been taking advantage of me since day one back in XX/XX/XXXX. They see that I am trying to pay these off so have started picking and choosing which loans the money is applied to. How could they go from months of consistently applying across all loans to now all of a sudden only applying to three loans!
|
| 10/24/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I called NELNET on XX/XX/2023 I tried to get in contact again both via email unsuccessfully, and on the phone. They do not respond with anything helpful, and do not pick up the phone ( today I was on hold for over an hour and a half until I finally gave up ).
Nelnet has been blaming the department of education and anyone else they can for their incompetence. I have been trying to get my loans off a forebearance that I was wrongfully placed on since early XXXX. This was a forbearance that I opted out of on 2 different forms ( minimum ). The first time I called the rep told me I need to call the department of education. I called the department of education and they told me this was incorrect. I called NELNET again ( extremely long wait time I had to miss a few hours of work for ). The representative on the phone blatantly lied to me and did not do anything to remove this forebearance despite claiming it would be removed within 2 weeks and all interest accrued would be corrected.
Yes, CONVENIENTLY for Nelnet this problem occured when interest started accruing again, and they have been charging me interest on my loans that I have no way to set up autopay on ( SAVE is supposed to forgive any excess interest that isn't covered by the monthly payment ). When I called them they lied to me and told me they would remove the forbearance from my account- which they didn't do. Here I am stuck holding this ticking time bomb. Begging for help in any way possible. I am considering giving up and going on strike. My life is already ruined by these loans anyway.
Meanwhile Nelnet sends me emails that don't make any sense. They have given me 5-6 different monthly payment totals. I have no idea who to contact or how I can get this resolved. I have tried calling the us dept of education ( federal student aid ) and they can't do anything about it. They says it's managed completely by NELNET.
I can't believe these are federal loans being managed so poorly, and at MY expense. I have no idea how I will ever have a life that is not in a chokehold from the crippling debt, the system state of chaos, trying to understand the legalese, from my student loans.
|
| 12/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
I am XXXX and trying to apply for a Total and Permanent XXXX discharge of my loans. I had my doctor fill out the form, I scanned it and emailed it to Nelnet as per their directions. A month later, they sent me a letter saying that they did not receive a complete TPD application from me. The letter said that they received the second page and were missing the first page. I double checked the attachment on the first email I sent and verified that I had sent the correct and complete document. I thought that maybe their email system did not recognize that there were XXXX pages, so I rescanned the document, and emailed it in response. XXXX month later, they sent me a letter saying that they received the first page but never received the second page. I double checked the second email I sent and verified that the attachment I sent had indeed both pages attached. I decided this time to send the actual document through the mail to Nelnet, as per their directions. Apparently, despite what they instructed consumers, their website is not equipped to handle XXXX page attachments. XXXX month later, ( XX/XX/23 ) I received a letter saying that my doctor did not complete the first question and the whole application needed to be redone. I opened the attachment of the scanned document I had mailed in, and I can see the first question filled out in my doctor 's handwriting. I feel that this is a matter of discrimination. I feel that Nelnet says that they will take care of all customers despite any difference that they XXXX have, but they are deliberately making this situation nearly impossible for XXXX people. I have 60 days to correct this issue or they will throw out my application. I called Nelnet and spent XXXX minutes on hold listening to an automated message before I was given any options. I entered my information 3 times and was told by the computer that there was no account with that information. I have been going through this since the beginning of XXXX. I am determined XXXX by the XXXX, but because my condition was at the time unknown, I must have my account reviewed by XXXX in XXXX years. This is why I have to go through this process for TPD.
|
| 04/10/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I am a single parent XXXX XXXXXXXX. I have bills, car issues, and Children to raise. My income is no more than {$800.00} a month. I dont understand how I can repay back all of these funds Without a steady income. I have XXXX XXXX that are keeping me from holding a full-time job. I have been having these student loans one my record since XXXX Here it is 16 years later and I still have these funds that the company want me to pay back. I was told that after seven years that things should have fallen off of my report. This situation has been a big downside for me for housing, jobs, transportation and other matters. At this point I am done and tired of seeing all of these loans on my credit report if I need to file bankruptcy to try to help with this matter then I will need to do so. I just dont have the funds to pay back all these loans that Ive basically used to support my family at one give time in life. I dont feel like this should be a burden on my life any longer. Why cant my loans cant be forgiven?
Also a lot of those companies that I used loans for didnt live up to their part. XXXX, didnt teach me anything about hair that I always didnt know. All of the equipment that was provided broke and stop working ( tablet, blow dryer, etc ), they also stated that nails was apart of the program but I wasnt able to learn because one of their advisors was allergic to the products. XXXX, lied and stated that they gave me equipment and that I didnt return is a lie. I had a percentage over a XXXX in my class. My home got broken into and even with me trying to still turn in my work, the teacher still failed me to a XXXX percent. So I quit because I tried very hard. XXXX XXXX I barely made it due to me getting XXXX but with help from a friend and XXXX I was able to finish and I was happy. Then the online schooling was great but my XXXX got bad again and I stopped. Ive taken so many classes over and over again which I felt like I shouldnt had to. Schools like XXXX refused to share my information with other schools and I was XXXX during that time. At the end of this I tried and gave it my all. I really need help for a new being and a fresh start.
|
| 03/08/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
|
I did not receive the XXXX-month grace period, after talking with Nelnet, they counted my XXXX-month grace period in chunks during summer semesters that I was n't enrolled. I was under the impression that it was XXXX months after you GRADUATE, not during your summer breaks. I took classes during XXXX summer semesters, but not during every summer. By the time I was notified that my payment was overdue, I had thousands of dollars in interest that had accumulated the entire time I was in school. YEARS of interest while at the same time they were telling me I did n't need to make a payment because I was enrolled in college. It makes no sense. My loans are all broken up with letters of the alphabet, 2 As, 2 Bs, then letters C-G. I 've paid off C, but it cost me {$900.00} for a {$200.00} initial loan. Right now I 'm focusing on the higher interest loans, but after my payments so far, I owe XXXX on my Group D which was for XXXX. Ridiculous. I was getting a mortgage when I found out that my XXXX month grace period was over years ago, I called Nelnet, they had me mixed up with a different person. So they sent me an entire loan information package, all in XXXX, with student loans belonging to someone else. I called back, and they could n't tell me how much I owe, or how long the payments would go on for.
Right now I 'm trying to pay them off as fast as I can, and I send extra every month. XXXX of my loan groups I do n't technically owe a payment on until XXXX of 2018. I pay every group. And then pay extra on certain accounts, and now I 'm sitting with an email from them saying I 'm {$5.00} short, and that {$5.00} payment is overdue. HOW? I do n't see it anywhere. I never pay less. It makes no sense. But it feels like they are just milking me for every dollar they can get. It 's ridiculous.
I have a XXXX kids with a XXXX on the way, I was working while in school, the last thing on my mind was babysitting Nelnet when they made the terms of the loan very simple with the grace period and repayment arrangement. They are taking advantage of students, and I do n't think it 's right, fair, legal or just.
I attended XXXX, as well as XXXX.
Thanks-
|
| 11/03/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Firstmark Services is reporting my accounts with them to the credit bureaus twice which is negatively impacting my score, because it is saying that I have been past due on 5 accounts when it's really only 3 accounts, of which 2 are with Firstmark. I have 2 accounts with Firstmark and on my credit report it is saying I have 4. They originally reported the two accounts under FirstmarkXXXX XXXX XXXX XXXX XXXX In XX/XX/2021 I filed a complaint with the CFPB about the credit bureaus reporting on accounts that had incomplete paperwork. XXXX agreed with me and deleted the Firstmark/XXXX accounts from my report. XXXX and XXXX said that they couldn't delete the accounts until Firstmark told them to, regardless of what documentation I send them. Firstmark didn't like that the accounts were deleted, so they re-reported the EXACT SAME ACCOUNTS but under a new name, FM/XXXX XXXX XXXXXXXX XXXX They did not delete the accounts under the XXXXFirstmark name with XXXX and XXXX prior to reporting the same accounts under the FMXXXX XXXX XXXX name , so now the accounts are listed twice. I have disputed this with XXXX adn XXXX twice, but they keep coming back that Firstmark verified the accounts, so they won't delete it. I have no idea how they're verifying I have 4 accounts when I clearly only have 2. I called into Firstmark this morning and spoke to 2 customer service agents who both agreed I only have 2 accounts but refused to investigate or help. They said that I had to send in a copy of my credit report to them, highlighting where the duplicate accounts are. When I asked why they can't investigate themselves since it's their mistake, and they're the ones reporting it, the agent just said 'this is customer service 's process '. They have been duplicate reporting since XX/XX/2021 and are refusing to fix it. Firstmark has the absolute worst customer service, and I would know because I worked in finance for over 10 years. We would never allow customers to be treated this way. I have no idea how this corrupt company is even allowed to still be open. I just want my credit report fixed, so I can move on from this nightmare that is Firstmark Services.
|
| 01/17/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have filed numerous complaints with numerous government entities including the cfpb and the problems are still not fixed. I have filed complaints directly with the credit reporting agencies I have filed complaints with Nelnet directly I have filed complaints with the Department of Education and the problem is ignored and not corrected. This is my final attempt before I contact a lawyer and I become part of a class action lawsuit to sue Nelnet.
I have repeatedly asked for the past 12 to 18 months worth of statements an information showing payments that I have made how they were applied and previous interest rate information how it was calculated in all kinds of information that I have not received and it is not in my account. I am sick to death of asking for XXXX that I am required to have by law! There are no statements there are no details there is no information. On top of that I continue to make payments that it or not reported to my credit bureaus. My loan has has decreased because I have been paying down the loan and there is no interest accumulated yet none of this information transferring over to my credit reports. They are only reporting that I am on time they are not reporting that I'm making payments which I am. They sent me some ridiculous response and I'm going to attach to this complaint about my address and other things that was not even part of my complaints and they completely ignored the second part of my complaint which dealt with the credit reporting problems. They also keep flat-out lying and stating that they are uploading statements and all of us other lies that they are not in my account. I want this XXXX fixed now I have had enough and I'm going to go to the media as well. They are playing games even in the response that I have attached to this complaint they tell me to detail my complaint again and send them more information which I have multiple times. I am not playing games they are to report what they have to the Credit Agencies immediately and accurately. They are also reporting an address that I have never lived at and they keep reporting it to the Credit Agencies an address in XXXX Michigan.
|
| 10/09/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
I called into Nelnet on XX/XX/2017 @ XXXX notified the representative that my car was stolen and I was not in a position to make a payment. The representative informed me that I qualified for a forbearance which would prevent my account from being reported negative to the credit bureaus and allow me time to deal with the hardship that came from my car being stolen. He stated that he placed the account on a forbearance and that I did not need to make payment. In XX/XX/2017 I applied for borrowers defense and called to confirm that the application was received and they confirmed that the account was on forbearance. Recently I checked my credit report and noticed there are five missed payment reported from XX/XX/2017, XX/XX/2017, XX/XX/2017 and XX/XX/2017 for all five accounts. That is twenty-five missed payments from a time that the account should have been placed on forbearance. I immediately called Nelnet who stated " they did not have record of the call or the account being on forbearance ''. The manager requested that I send in my credit report and my phone records of the call. I did. Once they received the information that they requested to remove the errors caused by their representative, they stated although the call was made, they were not going to remove the inaccurate information. The accounts were never placed into forbearance by a Nelnet representative and their error is showing on my report. Had the representative completed his responsibilities correctly there would have been no missed payment to report being that the account would be on forbearance. Nelnet is entrusted with the responsibility to report accurate information to the credit bureaus and their employees are entrusted to accurately complete the tasks that their duties require because a Nelnet representative failed to accurately complete their responsibility inaccurate information was placed on my report. This error is not mine and the missed payments that were reported for the XX/XX/2017 months of XXXX, XXXX, XXXX, XXXX and XXXX are not accurate due to the error of the Nelnet representative. This false information by law needs to be removed from report.
|
| 06/26/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Older American |
|
After receiving a past due notice, I called on XXXX to inform Nelnet that m y bank showed my {$660.00} XXXX payment delivered on XXXX . Via speake rphone my wife and I heard : 1 ) Th ere was no record of a paymen t 2 ) T he XXXX monthly payment would go to more than {$1000.00} as the XXXX payment, listed as regular " regular payment '' on the bill, was for interest only. 3 ) There w as no record of the lost payment and no explanation for the increased monthly amount. 4 ) A fter a transfer to a supervisor, " XXXX '' stated that : a ) A new account number was needed for payments b ) Ther e was no credit listed to the old account. c ) Service personnel were " Not allowed '' to review income or payment cal culations d ) A 2 month forbearance was offered to give time to resolve the following issu es : 1. Co pies of electronically signed agreements and disclosures - none being available on the website. 2. An Amortization schedule for the current loan 3. A clear presentation, with figures, of the available loan choices 4. A guarantee that the account will not be listed as past due because of accounting errors.
5 ) On the same day as the above conversation, my bank e-mailed to say that the payment had been rejected b y Nelnet ( with no notice, to us, or apparently, to the Nelnet staff ). Background for this complaint - having XXXX , in part to deal with my wife 's health issues, I requested an income contingent payment since my income had dropped and would continue to drop ; rising payments ever y two years would quickly become untenable. The request was rejected until all of our loans were consolidated. After consolidating I was asked to resubmit affidavits stating my income for XXXX as well as income for my wife. At that point, even after having been " approved '', I could not get a firm figure over the phone for the payment amount. The story was that calculations were done by an different ( and unreachable ) department and that I would be advised when the payment was determined. I did certify that I would report income changes on a yearly basis but did not see an amortization schedule.
|
| 04/05/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Texas XXXX Dear, GREAT LAKES BORROWER I agree to pay the following financial obligation regarding my account in which I might lawfully owe, on one condition : Within XXXX ( XXXX ) days of the date of this Conditional Acceptance sent certified mail return receipt requested you deliver to me the following : Provide validation of the debt, that is, production of account and the general ledger statement.
Verification of your claim against XXXX XXXX, that is, a signed Invoice.
A copy of the Contract binding both GREAT LAKES AND XXXX XXXX and send that letter by recorded delivery so that there is an independent witness to it having been delivered. '' A statement admitting whether you are the holder in due course or whether you are a servicer.
A statement admitting whether you have sold my note in a pooling and servicing agreement. This is also known as securitization.
The identity of the true holder in due course for my loan. If the loan has been securitized, the name of the REMIC my loan was sold to.
The CUSIP number under which my loan was securitized to.
Make available for visual inspection my original wet ink promissory note ( not a photocopy ).
Please provide the above and If you are unable to provide this proof as I have requested within 30 days, then you admit to not being a party of interest and can not rightfully enforce your eviction claim under U.C.C. - ARTICLE 3 3-301.
Under US Code TITLE 15 > CHAPTER 41 > SUBCHAPTER V > 1692g part b ), this debt is now officially in dispute. By law, all collection activities must cease until this matter is resolved. You are hereby given notice. Blatant disregard for this law is subject to fines by the FTC. You are advised to consult legal counsel on this matter.
In the event that this debt is not validated by you, as required by the Fair Debt Collections Practices Act, you have a legal responsibility to terminate the claim and correct any negative credit reporting which may have been made in connection with this alleged debt.
Thank you, XXXX : XXXX XXXX XXXX Agent/Beneficiary ] Without Prejudice, All Natural Inalienable Rights Reserved
|
| 09/11/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
You are in direct violation of FCRA 623 ( a ) ( 5 ). Negative re-aging debt on a credit report is changing the delinquency status of an account to fool the credit bureaus into thinking its more recent than it really is, which is what you are doing by reporting the account as such and updating it monthly. I am very well versed in credit law and the practice of re-aging accounts. As you are no doubt aware, a collection is tied to the original account before it is charged off.You report that this account was opened - and therefore you are re-aging this account, which is illegal - so you are in violation of the FCRA, with fines of { {$1000.00} } per incident. I am requesting that you investigate this matter under the FCRA : * FCRA 623 ( a ) ( 8 ) Ability of Consumer to Dispute Information Directly with Furnisher * ( E ) Duty of person after receiving notice of dispute. After receiving a notice of dispute from a consumer pursuant to subparagraph ( D ), the person that provided the information in dispute to a consumer reporting agency shall -- * ( i ) conduct an investigation with respect to the disputed information ; * ( ii ) review all relevant information provided by the consumer with the notice ; * ( iii ) complete such person 's investigation of the dispute and report the results of the investigation to the consumer before the expiration of the period under section 611 ( a ) ( 1 ) within which a consumer reporting agency would be required to complete its action if the consumer had elected to dispute the information under that section ; and * ( iv ) if the investigation finds that the information reported was inaccurate, promptly notify each consumer reporting agency to which the person furnished the inaccurate information of that determination and provide to the agency any correction to that information that is necessary to make the information provided by the person accurate. In addition to the investigation, I am going to have to insist that you remove this illegal account from my 3 credit reports ( XXXX XXXX XXXX ) or you should expect an intent to sue in the mail, because I will have no choice but to take legal action.
|
| 08/27/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
You are in direct violation of FCRA 623 ( a ) ( 5 ). Negative re-aging debt on a credit report is changing the delinquency status of an account to fool the credit bureaus into thinking its more recent than it really is, which is what you are doing by reporting the account as such and updating it monthly. I am very well versed in credit law and the practice of re-aging accounts. As you are no doubt aware, a collection is tied to the original account before it is charged off.You report that this account was opened - and therefore you are re-aging this account, which is illegal - so you are in violation of the FCRA, with fines of { {$1000.00} } per incident. I am requesting that you investigate this matter under the FCRA : * FCRA 623 ( a ) ( 8 ) Ability of Consumer to Dispute Information Directly with Furnisher * ( E ) Duty of person after receiving notice of dispute. After receiving a notice of dispute from a consumer pursuant to subparagraph ( D ), the person that provided the information in dispute to a consumer reporting agency shall -- * ( i ) conduct an investigation with respect to the disputed information ; * ( ii ) review all relevant information provided by the consumer with the notice ; * ( iii ) complete such person 's investigation of the dispute and report the results of the investigation to the consumer before the expiration of the period under section 611 ( a ) ( 1 ) within which a consumer reporting agency would be required to complete its action if the consumer had elected to dispute the information under that section ; and * ( iv ) if the investigation finds that the information reported was inaccurate, promptly notify each consumer reporting agency to which the person furnished the inaccurate information of that determination and provide to the agency any correction to that information that is necessary to make the information provided by the person accurate. In addition to the investigation, I am going to have to insist that you remove this illegal account from my 3 credit reports ( XXXX XXXX XXXX ) or you should expect an intent to sue in the mail, because I will have no choice but to take legal action.
|
| 10/14/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I am filing a complaint of non-compliance against the following collection companies : 1 ) NELNET LNS 2 ) XXXX 3 ) XXXX XXXX This is formal complaint that you have failed to respond in timely matter to my dispute letter deposited by certified registered mail with USPS.
Federal law requires you to respond within thirty ( 30 ) days, yet you have failed to respond. Failure to comply with these federal regulations by credit reporting agencies are investigated by the FTC ( see 15 USC 41, et seq. ). I have maintain careful records and for your benefit, and as a gesture of goodwill final attempt to have you clear up this matter. You have 15 days to cure. ( I have attached letters I sent to XXXX and all 3 companies ). The following on the letters needs to verified : In 2000, the FTC held that the FCRA barred a debt buyer from " verifying a tradeline disputed by a consumer when it didn't posses the original documents. FTC allegations was that upon receiving a CDV form from a CRA that the debt buyer ( s ) and furnisher ( s ) they can not use the PCM for verification does not constitute an " investigation '' for purpose of section 1681s-2 ( b13 ), when a consumer disputes the accuracy of information reported by debt buyer ( s ) or furnisher ( s ), they should either verify the information with the original documents within the time period set forth in the FCRA or take all necessary steps to deleted the information from the files of all consumer reporting agencies to which the information was reported within 5 business days after receiving the consumer dispute, notify all consumer reporting agencies to which the information has been provided that the information is to be deleted from the file of the consumer who has disputed the account. Consent Decree Order, Section II. As per FTC opinion letter from Attorney General XXXX XXXX XXXX, you should be aware that a print out of a bill or itemized document does not constitute verification. I am again formally requesting a copy of VERIFIABLE PROOF ( of original Consumer Contract with my Signature on it ) you have on file ( Section 609 ( a ) of the accounts listed on my original letter.
|
| 01/14/2018 |
No |
- Student loan
- Private student loan
|
- Getting a loan
- Fraudulent loan
|
|
Web |
|
|
At the end of XXXX, my XXXX XXXX XXXX, a loan I had since XX/XX/XXXX, with a fixed rate of 4.25 %, was bought by XXXX XXXX to administer.
I did n't notice it at first but several months ago I realized my interest rate was changed to variable and now sits at 5 %.
Furthermore, I could no longer access my XXXX account, which, having signed up for paperless accounts, meant I could no longer access my monthly statements. I have auto-debit, so I often would n't check statements, hence why I did not notice my rate change and the following.
Shortly after I signed onto the XXXX XXXX website I say my amount due and thought, that my account balanced seemed higher than what it had been in the last year at XXXX. I requested all the information XXXX had on my old XXXX XXXX XXXX data and I finally got it. After painstakingly transferring the data into XXXX and performing all the necessary calculations ( which I can only thank my XXXX in XXXX, to be able to even go this far ) I have discovered my hunch was right.
I have, in essence, have had one full year of payments removed from my balance ( as if, I 'm paying from the start of XXXX again ). While my loan is not large compared to others the amount is still enough to make me angry at the banking institution for their clear negligence and makes me all the more concerned for my fellow borrower who nationally carries a larger debt than I. The amount difference in question here is {$1200.00}. That is still the equivalence of one full year of payments. The current balance is {$12000.00} while the real value, using the ending balance at XXXX and what I paid to XXXX, actually is {$11000.00}.
To be clear, in my calculations, I added the unpaid, accrued interest before my first payment six months after XX/XX/XXXX, which includes the first disbursement at XX/XX/XXXX and the second at XX/XX/XXXX.
I have paid a total of {$11000.00} of which {$5100.00} went towards principle and {$6200.00} went towards interest. Of the total paid, {$1100.00} was above the minimum due and was selected to pay off principle ( mostly done during the first couple of years - to help reduce the loan quicker ).
|
| 02/22/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
When the Public Service Loan Forgiveness program was announced, I contacted my loan servicer at the time ( Nelnet ) and asked to make sure my student loans were under the correct loan type and repayment plan to be eligible for the PSLF program. I was working at a 501 ( c ) ( 3 ) NGO at the time. I was told that my loan type and repayment plan were eligible for the PSLF plan and did n't need to do anything at the time to apply for the program. I just needed to submit the correct forms when I was getting close to my 120 payments to be eligible for the program. Around XXXX I was told by Nelnet that I currently did not meet the qualifications for the PSLF and needed to consolidate my loans to a different servicer under the PLUS program to continue eligibility. I ended up getting a consolidated loan through XXXX and then was transferred to XXXX. I told them specifically that I wanted to be eligible under the PSLF program as I am employed by the XXXX and was put on a graduated repayment plan and told that it qualified for the program. In late XXXX I sent in paperwork for the PSLF for the 501 ( c ) ( 3 ) organization I worked for, and then one for the XXXX I have been working for for the past 7 years. After submitting, I got a notification that I was being again transferred to a different loan servicer. Today I got an email stating that I needed to select a different repayment plan because the current plan I was paying under ( and was told previously that it did qualify ) did not qualify for the PSLF program. I called the new loan servicer ( XXXX - XXXX ) to inquire what has happening with the loan. I was told that NONE of my payments since XX/XX/XXXX qualified for the PSLF program. I found out I was given incredibly incorrect information by both Nelnet and XXXX in repaying my student loans. After paying these loans for the past 9+ years, on time each month, under what I was told to be a correct repayment plan and loan type, my student loans totals have increased because of interest. I feel that because I was told this information by an approved servicer that these years worth of payments should be applied to the PSLF program.
|
| 01/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
Hello, I saw a news article XXXX I never knew about your agency for filing complaints. I got the runaround dealing with my student loans and thought you should know how extensive the practice of cheating borrowers is/was.
XXXX Sent : Friday, XX/XX/2013 XXXX Subject : NelNet email sent via NelNet web site My loan was paid off in full. In fact, NelNet owes me a refund of MORE THAN {$750.00} dollars which was sent to NelNet by the prior loan servicer, after the loan was transferred because the prior loan servicer did not apply my payment to the correct loan. I just found out today that although my loan is fully paid off, that NelNet took $ $ from my checking account on XX/XX/2013 in the amount ot {$86.00} causing me to have returned check fees and unpaid checks that I had proper funds to pay before NelNet took money they were not authorized to take. What is going on??? I want my refund, and I want a letter to explain to my bank so my return check fees can be adjusted accordingly.
XXXX Complaint lodged with Ombudsman for Federal Student Aid XX/XX/2013 My loan servicer used to be XXXX. I sent {$2000.00} to pay off loan XXXX and instead they paid off loan XXXX and wrote REFUND DUE since the {$2000.00} way exceeded the amount left on that loan. Then, I called them to request they apply it to the correct loan. They said that they would, and instead TRANSFERRED the loan to Nelnet. After they transferred the loan, at the WRONG interest rate, they verbally informed me that they sent the REFUND DUE amount of {$750.00} to Nelnet. Nelnet claims they have not received it. I paid off the complete balance that Nelnet claimed in full and total. So, although they still owe me money back, Nelnet took an automated payment out of my personal checking account in the amount of {$86.00} on XX/XX/2013 causing bounced checks and return check fees. ( ACH Transaction - DEPT EDUCATION STUDENT LN {$86.00} ) My account is way overpaid and they 're still taking funds? I have contacted Nelnet on more than one occasion to no avail. Please assist me in clearing up this matter.
Thank you. Your request has been received by the Ombudsman officeXXXX XXXX
|
| 10/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Report provided to employer without your written authorization
|
|
Web |
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After looking through my consumer report in the beginning of XXXX of 2022 I noticed inaccurate accounts and information on my consumer report. The consumer reporting agencies never gave me my right to opt out and furthermore they never asked for permission to furnish this information. Further they have assumed this vital role and have infringed my right to privacy selling my information to a 3rd party debt collector and pursuant to 15 USC 1681 ( 4 ) my privacy has been invaded and damages have been done, the damages arose were to my mental health and my ability to get an apartment. Also, in pursuant to 15 USC 6802 obligations with respect to disclosures of personal information, ( b ) Opt out. A financial institution may not disclose nonpublic personal information to a non-affiliated third party. I have the right to opt out, but they are not giving me the right to. XXXX, XXXX, and XXXX private policy explain how they protect the privacy of the consumer, but they allowed 3rd party debt collectors into my consumer report. Also in Pursuant to 15 USC 1681a ( 2 ) ( b ) The term consumer report means any written, oral, or other communication of any information by a consumer reporting agency bearing on a consumers credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living which is used or expected to be used or collected in whole or in part for the purpose of serving as a factor in establishing the consumers eligibility. Exclusions, the term consumer report does not include any authorization or approval of a specific extension of credit directly or indirectly by the issuer of a credit card or similar device. In pursuant to 15 USC1602 the term credit card means any card, plate, coupon book or other credit device existing for the purpose of obtaining money, property, labor, or services on credit. By any card that includes my drivers license, Social security card. To put everything together my student loan was approved but my social security number and drivers license were used a transaction of obtaining money and by law this can not be on my consumer report.
|
| 03/14/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I am filing a complaint and request for investigation of the student loan service I was given. I was given falsified information which has led to the student loan service requiring repayment with added interest.
They provided bad information, illegally cheated me out of my rights of loan forgiveness, and deceived me about my rights. I was in my final 6 months of loan forgiveness due to XXXX when I received information saying my loan balance was XXXX.
I contacted the ombudsman who told me my loan was showing XXXX balance and the income monitoring period was complete. When I asked for this in writing they said their system would not be updated for 6 weeks. I proceeded to attend 2 days of paid XXXX and 3 days of XXXX. Then after the six weeks I was told no. my monitoring period had not ended, they 'meant ', but did not say, that my loan showed XXXX as a temporary condition. I was deceived, lied to, manipulated so that now they are saying I must repay the entire {$50000.00} loan because my income exceeded the poverty level by those 5 days of work. You would be able to verify the falsified information from the loan service through phone recordings to my cell or home phone XX/XX/2015 to XX/XX/2015.
Before the call from the ombudsman and Nelnet between XX/XX/XXXX and XX/XX/XXXX, I spoke with XXXX on XX/XX/2015. She made certain that my loan monitoring would not include any paycheck dated past XX/XX/2015. Now however, they are requiring the paycheck Dated XX/XX/XXXX.
In each of these conversations I was given incorrect information which made it impossible for me to follow any guidelines for the discharge program. I am an educated, responsible, law-abiding student. I asked for guidance to meet all requirements foor my XXXX discharge, yet was intentionally given false information that resulted in extra interest accrueing, reduced credit score and a huge debt that was scheduled to be forgiven.
The servicer should be held accountable. They should forgive the loan and make restitution for the countless hours I have battled on the telephone, sending emails and experiencing XXXX.
Thank you for investigating this matter.
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| 03/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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at this time, XXXX XXXX, the living woman and consumer protected by federal law is writing the request in regards to errors that have not been updated nor deleted off my consumer report. It is a fact that the US DEPARTMENT OF EDUACTIONS NELNET has not proven, validated any facts regarding my written consent given to them or any permissible purpose to report on my consumer report. I NEVER GAVE CONSENT so how can NELNET overturn me the consumers decision, this is a identity theft act and violation. If i did not consent this is in fact identity theft. Pursuant to 15 US code 1681B you MUST HAVE WRITTEN CONSENT FROM THE CONUSUMER.NELNET has been sent by certified mail showing signature confirmation. In addition, XXXX continues to verify the information " accurate '' in violation pursuant to 15 US Code 1681AE, verifying information with public sources, family, friends, can not be factual, unless coming from the CONSUMER, XXXX, which in this case HAS NOT. The information needs to be deleted immediately. a Federal Claim is pending for violations under the US Codes and unlieable rights. NELNET IS IN RECEIPT OF DEBT VALIDATION LETTER also requesting the following pursuant to the fdcpa laws of requeting documentation to prove non ill will toward the situation in hopes of correcting thereof. Nelnet XXXX wa asked to provide ... .I am requesting the following from [ DEBT COLLECTOR ] : 1.Name and address of alleged creditor.
2. Name on file of alleged debtor.
3.Alleged account number or numbers 4.Address on file for alleged debtor.
5.Amount of alleged debt.
6.Date ( this alleged debt became payable ).
7.Date of original charge or delinquency.
8.Was this debt assigned to a debt collector or purchased?
9. Amount paid if debt was purchased.
10. Commission for debt if collection efforts are successful.
However they responded with the attachments below, and without nay factual validation or any contract ties to myself and nelnet. We have none. and if so please request the ledgers the on and off ledgers pertaining to this account showing the bookkeeping. as well a any tax forms copies. NELNET can not.
|
| 09/02/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I currently have 4 separate student loans that I have been paying on for years with nelnet, XXXX, XXXX XXXX and XXXX XXXX XXXX, they are both federal and private, I am drowning in student loan debt, when I graduated 4 years ago with my XXXX in XXXX I owed approximately {$160000.00} in student loan debt, I have been paying approximately {$1000.00} a month since XX/XX/XXXX and my payments just went up again, meanwhile I still owe {$160000.00} in student loans, my balance does not appear to be going down but actually going up, I have other monthly expenses such as a mortgage, car, utilities etc that I am now having a hard time paying, I had to file a chapter XXXX back in XX/XX/XXXX, I work full time as a XXXX and make a decent salary but these student loans are killing me and I can't get ahead, I was divorced recently so my filing status changed to single, I am on an income driven repayment plan with nelnet and when I submitted my renewal application with my new single filing status my payment went from {$270.00} a month to now {$370.00} a month starting in XX/XX/XXXX, my payment with XXXX XXXX XXXX just increased from {$470.00} a month to {$490.00} a month due to interest rate increase, XXXX XXXX increased from {$110.00} a month to {$110.00} from interest rate increase, and I am now waiting to see if my payment with XXXX of {$220.00} a month is going to increase as well, I have tried desperately to get these amounts lowered, but all 4 companies said there is nothing more they can do, I am ineligible for forbearance or deferment as I have exhausted all of that, my ex spouse is a cosigner on most of these loans and if something happens to me and I can't pay them, they will go after him. I need some help here, this is no way for a person who is educated and works so hard to throw money out the window to these lenders every month and not see a light at the end of the tunnel, nelnet said my loan would be forgiven in 25 years ... .in 25 years, I will be XXXX years old, these lenders only look at your income, they don't factor in your other monthly expenses, and they don't seem to care, even with a chapter XXXX
|
| 07/31/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
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Web |
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IN REGARDS TO ; NELNET LOAN SERVICES XXXX XXXX XXXX XXXX XXXX XXXX XXXX CO XXXX I HAVE DONE CONTINUIOUS DISPUTES WITH THE BUREAU XXXX AND THEY CONTINUE TO SOME HOW VALIDATE THE INFORMATION WHEN THE OTHER 2 BUREAUS XXXX AND XXXX REMOVED IT DUE TO MY THE FRAUDULENT AND IDENTITIY THEFT TAKING PLACE ON MY CREDIT REPORT. I HAVE NEVER OPENED A LOAN WITH NELNET LOAN SERVICES AND DON'T KNOW WHY THEY ARE CONTINUING TO REPORT ON MY CREDIT REPORT BECAUSE NOTHING CAN BE VALIDATED NOR VERIFIED. AT THIS TIME, I WOULD ALSO LIKE TO INFORM YOU THAT IF YOUR OFFICES HAVE REPORTED INVALIDATED INFORMATION TO ANY OF THE THREE MAJOR CREDIT BUREAU 'S ( XXXX, XXXX OR XXXX XXXX ) THIS ACTION MIGHT CONSTITUTE FRAUD UNDER BOTH FEDERAL AND STATE LAWS.
DUE TO THIS FACT, IF ANY NEGATIVE MARK IS FOUND ON ANY OF MY CREDIT REPORTS BY YOUR COMPANY OR THE COMPANY THAT YOU REPRESENT, I WILL NOT HESITATE IN BRINGING LEGAL ACTION AGAINST YOU FOR THE FOLLOWING : * VIOLATION OF THE FAIR CREDIT REPORTING ACT * VIOLATION OF THE FAIR DEBT COLLECTION PRACTICES ACT * DEFAMATION OF CHARACTER IF YOUR OFFICES ARE ABLE TO PROVIDE THE PROPER DOCUMENTATION AS REQUESTED IN THE FOLLOWING DECLARATION, I WILL REQUIRE AT LEAST 30 DAYS TO INVESTIGATE THIS INFORMATION AND DURING SUCH TIME ALL COLLECTION ACTIVITY MUST CEASE AND DESIST.
IF YOUR OFFICES FAIL TO RESPOND TO THIS VALIDATION REQUESTING WITHIN 30 DAYS FROM THE DATE OF YOUR RECEIPT, ALL REFERENCES TO THIS ACCOUNT MUST BE DELETED AND COMPLETELY REMOVED FROM MY CREDIT FILE AND A COPY OF SUCH DELETION REQUEST BE SENT TO ME IMMEDIATELY.
ALSO DURING THIS VALIDATION PERIOD, IF ANY ACTION THAT COULD BE CONSIDERED DETRIMENTAL TO ANY OF MY CREDIT REPORTS IS TAKEN, I WILL CONSULT WITH MY LEGAL COUNSEL FOR SUIT. THIS INCLUDES LISTING OF ANY INFORMATION TO A CREDIT REPORTING REPOSITORY THAT COULD BE INACCURATE OR INVALIDATED ; OR VERIFYING AN ACCOUNT AS ACCURATE WHEN IN FACT THERE IS NO PROVIDED PROOF THAT IT IS.
I ADVISE THAT YOU ASSURE THAT YOUR RECORDS ARE IN ORDER BEFORE I AM FORCED TO TAKE LEGAL ACTION. THIS IS AN ATTEMPT TO CORRECT YOUR RECORDS ; ANY INFORMATION OBTAINED SHALL BE USED FOR THAT PURPOSE.
|
| 09/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I submitted a payment for the full amount of all of my student loans on XXXX Looking through my email I never received an email saying my payment had been received. The payment continued to process for 2 days. During this time I continually checked my Nelnet account and the account showed the full amount of my loans was paid. Apparently on XXXX the payment was returned to me due to a possible typo in the account number. I had checked the account number three times before submitting the payment. XXXX was a Wednesday. My Nelnet account still showed the entire amount of my loan had been paid off. OXXXX XXXX, a Saturday ( Nelnet is not open ), I was sent a letter saying my payment had been returned to me and I still owed the full amount of my student loans. My loans were already starting to accrue interest. Keep in mind I paid in full before XXXX when student loans began accruing interest again. I called Nelnet and listened to the automated voice tree for nearly 15 minutes, before finding out Nelnet was not open until Tuesday as Monday was XXXX XXXX. By Tuesday my loans had accrued more interest. I called Nelnet and was on hold for 1 hour 54 minutes before speaking to a servicer. I was then told that I had made a mistake so my payment had been returned, and I was responsible for the interest accrued during that time. I explained to the servicer that, had I received the letter the day my payment was returned, I would have again paid off the loan before XX/XX/XXXX. Instead my loans accrued interest for 5 days before I could contact someone to talk about what had happened. I was told again the interest was my fault and I would have to pay it so I asked to file a complaint with someone. I was put on hold again for over an hour when my phone disconnected the call. I was not called again even though it had taken over 3 hours to get to the point I was, the call tree said it would be a 135 minute wait to talk to someone again. So now I'm hoping that my payment will go through this time and hoping not to accrue even more interest while waiting for the payment to post. This is a crooked business practice.
|
| 11/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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|
On XX/XX/XXXX, I filed a short-term forbearance request with Nelnet, my loan service provider. I received an auto-confirmation on the same day that the forbearance was filed and it would take XXXX business days for approval. At that time, on XX/XX/XXXX, I had not been enrolled in their auto-debit system nor did I receive any notification that I would be enrolled. On XX/XX/XXXX, I was granted the forbearance for each of my loans for XXXX months, with payments resuming in XX/XX/XXXX. However, on Friday, XX/XX/XXXX, I checked my online banking account to find that a loan payment had still been taken out. As a result, I logged on to my Nelnet account to find that I had been enrolled in their auto-debit program without my consent nor notice provided. Once seeing this, I unenrolled myself from their auto debit and received an auto confirmation from Nelnet, via email, that this was done. On Sunday, XX/XX/XXXX, I called XXXX, my bank, to file a dispute and provided all the information to the customer representative. On that same day, I sent a complaint, via email, to Nelnet regarding this issue. On XX/XX/XXXX, I sent XXXX 's dispute center each of my loan forbearance notices as well as the email confirming I had unenrolled from their auto debit program. On XX/XX/XXXX, I received a reply back from Nelnet encouraging me to call as the matter may be too " complicated '' to discuss via email. I attempted to call twice on Tuesday, XX/XX/XXXX and received wait time estimates of up to XXXX minutes. Because I work full time, I am unable to wait this long to speak with a representative. On Wednesday, XX/XX/XXXX, XXXX denied my dispute citing the fact that I did not make it within XXXX hours. XXXX did not address my enrollment into Nelnet 's auto-debit program without my consent nor did they address the fact that my forbearance was in effect when the transaction was made. XXXX told me that I need to address this with the merchant, i.e. Nelnet, if I want to any further discussion on this matter ; however, due to my inability to get a customer service representative on the phone at Nelnet, this is not possible.
|
| 12/27/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
Servicemember |
|
On XX/XX/XXXX, I contacted FirstMark services to report that I was unable to afford my monthly payment of {$320.00} ( which is more than XXXX of my biweekly paycheck ). They told me they were unable to lower my payment but I could apply for my LAST two months of forbearance. With XXXX, my only daughter 's XXXX birthday coming up on XX/XX/XXXX and the XXXX season shortly behind, I decided to utilize my last two months of forbearance, despite the fact that I'll be paying on this for another TEN ( 10 ) YEARS! On XX/XX/XXXX, I was notified that my forbearance was approved from XX/XX/XXXX to XX/XX/XXXX despite having made a payment on XX/XX/XXXX. The forbearance should have been approved from XXXX to XXXX. I contacted them and they told me I was wrong.
On XX/XX/XXXX, I received a letter than my loan was entering repayment and my next payment would be due XX/XX/XXXX ( again, wrong ). On XX/XX/XXXX, I started receiving collections calls from XXXX XXXX XXXX telling me that I was 30 days past due and owed them {$640.00}. I was upset because it was 3 days before XXXX and the website was telling me I owed them more than {$950.00}. In tears, I spoke to a supervisor who told me this was a mistake on their part, that the forbearance was ended too soon and that they'd make the adjustments and send me a special letter detailing the circumstances of the error. I was reassured that mine and my cosigner 's credit reporting and would not be impacted.
on XX/XX/XXXX, I received another collections call, spoke with another supervisor who said my request to fix their error was rejected and I'd essentially have to reapply for the forbearance I requested in XXXX.
I'm actively drowning in this debt. Between this and my other private and federal student loans, I can not afford a home, I can not raise my credit score because my debt to income ratio is screwed. I need help. First mark Services is not able to service these loans sufficiently or in a way that doesn't prey upon hard working XXXX XXXX who followed the rules, went to college, went to XXXX XXXX, and have nothing to show for it except XXXX student loan debt.
|
| 12/31/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My student loan has been listed as In Repayment with Firstmark Services, despite the fact that the loan should be forgiven ( {$0.00} balance ) through a teacher forgiveness program.
On XX/XX/XXXX, the human resources department at my school district, XXXX District XXXX, mailed a South Carolina Student Loan SC XXXX Loan Forgiveness form to South Carolina XXXX XXXX XXXX, XXXX : XXXX. SC Student Loan confirmed by phone that the paperwork was received the first week of XXXX and was forwarded to Firstmark Services, the new loan servicer, https : //firstmarkservices.com/. SC Student Loan also confirmed to me that this year of service would mark the total forgiveness of the loan, and that the balance should be {$0.00} once paperwork is processed.
On XX/XX/XXXX, I received communication from Firstmark Services that my loan was in repayment status.
On XX/XX/XXXX, I received communication from Firstmark Services that my loan was past due. I spoke with a customer service representative with SC Student Loan and was told that paperwork has been in process since Firstmark Services took over servicing their loans, and to request a deferment so that the paperwork could " go through. '' I spoke with a customer service representative with Firstmark Services, and was told that I could receive a deferment through XXXX. On XX/XX/XXXX, I received communication from Firstmark Services that the deferment had been approved.
On XX/XX/XXXX, I received communication from Firstmark Services that my loan was once again in repayment.
On XX/XX/XXXX, I spoke with a customer service representative with SC Student Loan. She remarked that, after looking over my system notes, that it appears Firstmark Services had not responded to their submissions, and apparently Firstmark had not done anything to process repayment since XXXX. She would re-submit the paperwork on my behalf.
My loan is currently listed as due XX/XX/XXXX.
In my years dealing with SC Student Loan, I have always experienced excellent customer service and timely processing of forgiveness and deferment. I believe the issue is with Firstmark Services.
|
| 11/02/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
I have a student loan with Nelnet. I have been paying the same amount, which is well over the amount due, for many months and the amount applied to principal and interest is different each month. I have a fixed interest rate. The company said it is because the interest accrues daily and sometimes I pay on the 15, and others on the 22. ( I always pay before the due date. ) They said the different due dates are the reason for the different interest/principal payments but some months it varies by hundreds of dollars and zero goes to principal. This is very different from my other loans with different providers. The people I have spoken to have to speak to their supervisors and never seem confident in the information they give me. Today, they said to pay the same day every month and eventually the payments to interest and principal would be consistent.
I also asked if they could let me know what the payment terms would be if they took me off the extended repayment schedule and, after speaking to a supervisor, they said that taking me off that extended payment so I could pay off my loan sooner was not possible.
I asked for an amortization schedule. She refuses to send it to me and said it was in the portal. I asked her to guide me to that information and she navigated me to a repayment schedule. This repayment schedule said it began in XX/XX/2020 but there is a double asterisk next to that date. I asked her what that meant and she said she did not know.
I do not understand what is going on with this loan and they never give me any clear answers. The original loan amount was approx $ XXXX and principal is now $ XXXX. According to repayment schedule she showed me today I will have loans paid off in 17.5 years and with a total of approx $ XXXX paid. My loans were transferred to Nelnet by a former loan provider. I did not choose to go with this company, I do not understand why the principal is not decreasing at all when i pay {$500.00} a month, well over the amount due and no one can provide me with solid information. It seems like they are only interested in locking me to get more interest.
|
| 11/09/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Incorrect information from first rep that was corrected by second rep, main issue is actually a complete lack of communication about status of application and how to complete next steps via email which is dragging out the process and making me accrue further interest ( once on the XXXX plan I applied for, interest would stop accruing altogether ).
- XX/XX/XXXX : Submitted application for XXXX plan through XXXX - XXXX : Processed and sent to Nelnet - XX/XX/XXXX : Received a billing statement from Nelnet via email - XX/XX/XXXX : First saw message about payment being required to finish processing application ( no other details such as amount or why ) on Nelnet website ( had not checked website in a couple of weeks, no telling when it first appeared ), message implied correspondence with directions via email or regular mail had already been sent but I have not received anything in my inbox, spam, or mailbox - XX/XX/XXXX : Called Nelnet for details and was told to pay at least {$5.00} in order to finish processing application because of switching from XXXX to SAVE - XX/XX/XXXX : Made a {$5.00} payment on Nelnet site just as told, received confirmation email - XXXX : Checked Nelnet website for status of application to find another message about payment being required to finish processing ; this one says they will be sending correspondence with directions via email or regular mail ( see attached ) - XXXX : Called Nelnet, was told that I have to wait for the aforementioned correspondence before they will accept a payment to finish processing my application, not given any indication when that would be; was also told that any interest that accrues while I'm waiting will not be waived From digging online, I've found out that there is a special link in the correspondence for the payment, and that they will also not accept the payment over the phone. Since the beginning of September, over {$600.00} in interest has accrued and more is added every day they don't send this link. The only correspondences I have received from Nelnet have been the billing statement and payment confirmation listed above.
|
| 04/28/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have had a Student Loan for approximately 11 years. From a fraudulent school. They changed their name. I have initially called the Department of Education with my concerns upon the initial time of the incident. Because in regards to that school, I was unable to use, or transfer those credits to any city college, or university. The Department of Education representative at the time stated that it is not the responsibility of the department of education who needs to repay a loan. I said, so then I can open up a bogus school and have a bunch of kids go there. Have you guys finance it, and its illegitimate. That doesnt matter? She said yes as long as you can get kids to go there thats on you. I said, wow, ok. Later on I found out about XXXXXXXX XXXX. Im not sure how long it has been established. As I was looking for that information earlier on in the loan. I was getting the runaround through various departments within the Dept Of Ed. After stumbling across the XXXXXXXX XXXX application. I submitted a claim and was denied. I resubmitted a claim including an email directly from my new schools registrar, well now graduated from. It has been two years and it is still in processing. I spoke with XXXXXXXX XXXX. They said it is still in processing. As far as who is processing it I do not know. There is no expected time of completion. Which is of great inconvenience for me financially. I want to own a house, I want to live my life. Approximately {$21000.00} for something I couldnt use is a hindrance to me and my future. I dont know where to go from here. Which is why Im contacting you. I have asked them to speak to a higher up. They said that the supervisors will tell me the same thing. They said I could hire a private lawyer.. Which, for some thing I was never able to use. That makes no sense why would I pay for something that Im trying not to pay for because I am not responsible for this loan. If it was something I couldve utilized.. Instead of completely going to school over again to attain my degree. Then I could understand being responsible for repayment of the loan. Thank you for your time.
|
| 11/15/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
My student loan servicer is intentionally delaying my teacher student loan forgiveness. After completing my 5 years teaching in a high needs school, I submitted by application to Great Lakes Borrower Service. Unfortunately, my loan was transferred to Nelnet during that process. I resubmitted my application and Nelnet sent the application back to me on reasonable cause. I have since had to resubmit my loan forgiveness application 5 times for various petty reasons such as the signature date being too old or the signature being slightly faded. Does the signature date actually matter? The signature was old due to the fact Nelnet took over my loan. They also fail to tell me about these issues upfront. I did not learn the signature date was an issue until my 3rd resubmission. If it truly was an issue, why wasn't I told that upfront when I made other corrections.
Every time I resubmit my application I ask for any corrections to be emailed back to me but instead they mail it back to me which delays the process even longer. They flat out disregard my request to email.
Additionally, Nelnet 's resubmission process is intentionally flawed. There is no way to submit my application through the website. I can only submit it through email or through mail. Unfortunately, they often ignore the email until I file a complaint through their website. If I try to call I am met with XXXX wait times ( no callback option ) with the worst customer service imaginable. I have been disconnected and flat out told I just need to wait even though they have exceeded the XXXX business day wait period in which they say I will hear back from them. I submitted my most recent resubmission XX/XX/XXXX and have no heard a single thing back from them despite numerous attempts. A simple correction should take mere seconds to check.
If I email them I am sent back an automated email with a list of frequently asked questions. It is a do not reply email so they have effectively eliminated any communication. Nelnet practices malicious incompetence to ensure all payments are continued let alone the extra interest it is accruing.
|
| 06/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
Servicemember |
|
I am in receipt of a computer-generated letter from your company XXXX XXXX, unsigned, unverified, unvalidated statements alleging some kind of debt.
It is my policy to pay all legitimate debts, but to also not be defrauded by clever schemes.
Your claims are conditionally accepted provided you furnish me with a claim verified under penalty of perjury.
Who are you? Do I have a contract with you? Please send me a certified copy of the contract that exists between ( ME ) XXXX XXXX and alleged debt. I've ask for this information 3 times and you have not complied. Be advised this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g stating your claim is disputed and validation is requested.
This is NOT a request for verification '' or proof of my mailing address, but a request for VALIDATION made pursuant to the above-named Title and Section. I respectfully request your offices provide me with competent evidence that I have any legal obligation to pay you.
At this time, I will also inform you that if your offices have reported invalidated information to any of the 3 major credit bureaus ( XXXX, XXXX or XXXX ) this action may constitute fraud under both Federal and State Laws. Due to this fact, it any negative mark is found on any of my credit reports by your company or the company that you represent, I will not hesitate in bringing legal action against you and your client for the following : Violation of the Fair Credit Reporting Act, Violation of the Fair Debt Collection Practices Act, and Defamation of Character.
If your offices are able to provide the proper documentation as requested in the following Declaration, I will require at least 30 days to investigate this information, during which time all collection activity must cease and desist. Also, during this validation period, If any action is taken which could be considered detrimental to any of my credit reports, I will consult with my legal counsel for suit. This includes any listing of any information to a credit reporting repository that could be inaccurate or invalidated.
|
| 08/25/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/XXXX I received notification that I would be getting a refund from Great Lakes Borrower Services for my student loans that were discharged for XXXX XXXX XXXX XXXX. The amount refunded was {$21000.00}.
Prior to this I was notified by Nelnet and the US Department of Education that I qualified for the XXXX discharge ( XX/XX/XXXX ). This was effective on XX/XX/XXXX.
The letter states that " In addition, all payments on your loans received after XX/XX/XXXX, including payments collected through wage garnishment or Treasury offset, will be refunded. '' The second letter states " Your loan holder ( s ) will transfer your loan ( s ) and will return any loan payments that were received after your XXXX date to the person who made the payments. For this purpose, your XXXX date is the date SSA informed the Department that you were XXXX XXXX XXXX XXXX. '' In total from my statement from Great Lakes between XXXX - XXXX I made 14 payments totaling {$9300.00}. I've called Nelnet and Great Lakes several times only to be sent in circles. Nobody will give me information as to why my total payment amount was not refunded. Nelnet tells me I need to contact Great Lakes because they were the one to issue the refund and have my payment history. Great Lakes is saying they can't do anything because my loans were transferred to Nelnet. There is no proper documentation for the amounts I was refunded. When I received the refund I got several electronic transfers some for as low as {$7.00}. I never made a payment for that price.
It doesn't make sense why my payments were not refunded and it seems like Great Lakes and Nelnet are just trying to ignore me. It frustrating and upsetting because yes my loans were forgiven but that money I paid is gone when it could have went to savings.
Today I learned that Nelnet bought out Great Lakes yet they both seem to know nothing about my loan payments and refund. I really want to get my payments made refunded or at very least understand why I did not get the full refund. I would also like to know how my refund was calculated - why did I get a refund for {$7.00}.
|
| 08/05/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
Servicemember |
|
I have a series of subsidized and unsubsidized students loans consolidated by Direct Loans, loans taken out from XXXX XXXX to XXXX XXXX, and a new a series of loans taken out XX/XX/XXXX. My entire package of loans was bought up by Nelnet, my student loan servicer. I had an accident in late XXXX XXXX, and when released from the hospital in XXXX XXXX, I called Nelnet to inform them of the status of my health, unemployment, and my university 's decision to let me go on an extended medical withdrawal ( i.e. I will not be taking any classes ), all due to the XXXX XXXX XXXX I suffered. The Nelnet agent was kind and understanding, and told me to call back in XXXX XXXX to remind them of my situation, and they would ensure that no adverse action would be taken due to my health and my university 's decision. In XXXX XXXX, I called Nelnet to remind them of the situation and to notate in the file that I would not be taking any classes per my previous agreements, and my continuing recovery from my brain injury. They told me that was n't a problem, and I was renewed for at least the next 6 months. In early XXXX XXXX, during a routine credit check, I saw that my credit score was improving due to actively working on paying my outstanding bills. Later in XXXX XXXX, I saw that my credit score had dropped by XXXX points because Nelnet had reported my student loans as not paid. Of course they were n't paid, that was the deal I had worked out with them due to not taking any classes, my XXXX XXXX XXXX, and the report from the university that I was on medical withdrawal. I was previously told twice that no adverse effects would come, and I did not receive any notice that any bills were due. I believe that this was a mistake that needs to be corrected immediately, or that this was a deliberate attempt to take advantage of someone with a XXXX XXXX XXXX. I intend to return to classes as soon as I 'm healed, which will be sometime in the next calendar year, but for now I am unemployed and on medical withdrawal due to the severity of my injuries, all with my university 's ( XXXX University XXXX XXXX ) permission.
|
| 02/17/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Need information about my balance/terms
|
|
Web |
|
|
****This is An Attempt to Renegotiate Federal Student Loan Debt***** Currently, I am in Chapter XXXX Bankruptcy in the XXXX District of North Carolina - XXXX. While presently none of my Chapter XXXX payments are being sent to the Nelnet, the servicer for my XXXX XXXX Loans, the interest keeps accruing. Currently, my loans are in deferment because of the Chapter XXXX case. Also, I am currently on the PAYE repayment plan for my student loans. I have attempted to see what my current balance is, but because of my Bankruptcy case, Nelnet has block me from accessing my account online.
I am requesting relief from outstanding interest. I would the interest forgiven/cancelled and have my interest rate set to zero percent. In effect, I would only be repaying principal balances, not interest on top of interest.
Fact is, I have several medical condition including XXXX, which has limited my career options and has been an impediment to advance in my field. While, I hold a XXXX in my field, because of my XXXX, I will likely never be advanced to an XXXX level or XXXX level position because they both require the ability to XXXX. In fact, I am unable to obtain a higher paying management position in my field because of my XXXX. Fact is, hiring managers are prejudicial towards people who stutter. Right or wrong, that is the way our society perceives people who XXXX like me. If need be, I can provide letters from medical professionals and XXXX who can attest to the career and financial challenges that somebody who XXXX experiences.
On the legal side, my ex-wife consistently engages in family court litigation with me because she does not like sharing custody of our XXXX year-old daughter. She has engaged in acts of parental alienation and consistently makes an effort to drain what little money I do have for a lawyer to fend her off in family court litigation.
Again, to surmise, I am requesting relief from outstanding interest. I would the interest forgiven/cancelled and have my interest rate set to zero percent. In effect, I would only be repaying principal balances, not interest on top of interest.
|
| 12/16/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with fraud alerts or security freezes
|
|
Web |
|
|
I asked XXXX to remove.this old 12yr .account They say they did .but the red late marks still exist.
The problem.is that the student loan put me.in forbarence and mamy times. Once.a.whole.year So at that time I was told I didnt have to pay But the loan company continued to hold me to the payments and add all these unnecessary fees When I first got the loan I was a child XXXX years old poor, living in the projects with my mom The school persuaded me to get this loan. When I didnt even know what a loan was. It was for {$7000.00}. Now over 30yrs later its about {$14000.00}. I want all thoes fees dropped and all the money I ever paid to be applied to my original {$7000.00}. The Loan company which is no longer in existance still has derogatory late fee marks on my credit. If the governor dont go back to the original amount from XX/XX/1977, I am going to stop paying all together and then they will get none of the money back I dont care if it goes to 100,000. I OWN NOTHING for them to take anyway. I am getting ready to retire and enough is enough. I have rights too And by.law the loan company dont have a right to put stuff on my credit report without my permission. As of now I am suppose to be in forbarenced but if I stop paying they report it on my credit report as late or not paid as they have done in the past. Yhe old companies lied and swindled me and other students. Much of what was paid by me and other students was never even applied or recorded and still marked as late which is why they went out of business I want 1The residue of any red or negative remarks remove from my credit from past years and 2. My.loan returned to the original amount and all that Ive paid applied to that amount.
3. Any of my rights the Loan company has not abided by to be honored.
Ive been working in the XXXX XXXX for over 10 yrs. XXXX XXXX and XXXX XXXX. I applied for Forgiveness and no response returned. Please help thanks. If you need more info please email me at XXXX or XXXX and in the subject put. For Ms XXXX consumer help. Thanks for listening.
Please publish without my email address .thank you.
|
| 05/02/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I am writing with a serious grievance regarding my accounts serviced by XXXX XXXX - a division of NELNET , Inc. - which house three private student loan accounts serviced on behalf of XXXX XXXX, the lender. Upon phoning in to XXXX several weeks ago to inquire about remaining forbearance time on my account, I was advised by three separate representatives on four ( 4 ) separate occasions that each of my loans had nine ( 9 ) months of forbearance time remaining for my use, most recently on a call today, XX/XX/XXXX. Upon being previously informed of my remaining forbearance time ( 9 months ), I made several financial decisions to plan out my budgeting and finances accordingly, only to receive a call one week later, informing me that I infect only had three ( 3 ) months of time remaining on two of my loans.
Understandably, I was and remain outraged at this sequence of events, as XXXX staff erroneously informed me on four separate occasions that I still had nine months of forbearance use available to me, on recorded calls. This situation has directly caused me financial harm, as a result of the misinformation provided by four XXXX company representatives, and XXXX must be held accountable for this grievous error. I have spoken to management, whom only give generic replies regarding their error, and refuse to coordinate with XXXX XXXX to honor the additional forbearance time, as a result of their company 's error. At this time, as a result of XXXX 's blatant errors and refusal to assist me with resolution, I am requesting immediate resolution to this matter by either coordination with XXXX XXXX ( the lender ) to honor this additional 6 months of forebearance time on the two other loans, as promised by their staff, or that XXXX XXXX covers the minimum monthly payment for these two loans for the 6 months after the current forbearance time ends ( which is allegedly set to due so in XX/XX/XXXX ). XXXX 's erroneous misinformation provided to me -- by four company staff members -- has caused me direct financial harm, and I must request immediate resolution to this matter at the executive level.
|
| 12/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My federal student loan servicer is Nelnet - I had previously paid off my entire loan balance on XX/XX/22 ( payment made that day of {$220000.00} ) and had a {$0.00} balance on my account as of XX/XX/22. I contacted Nelnet by phone on XX/XX/22 and asked for just {$10000.00} of my payments to be refunded to me under the XXXX act, the representative confirmed that it had been submitted. I called again on XX/XX/22 to check-in that they had everything that they needed from me and to confirm again that I only wanted {$10000.00} refunded to me- and that I did not want anything additional to be refunded. I received a credit reporting alert on XX/XX/22 that there was a change in my credit report and that my student loan balances had increased. Upon logging into my Nelnet account on XX/XX/22 it showed that my previous {$0.00} balance was not {$220000.00}. I spoke to a representative on XX/XX/22 and questioned why so much was refunded to me- they could see in their records that I had in fact asked for only {$10000.00} to be refunded and that there must have been a " glitch '' causing so much more to be refunded. They said there was nothing further they could do at that point and I would just have to wait until I received the refund ( could not give me any information on when to expect the refund ). Upon logging into my Nelnet account again on XX/XX/22 my balance increased yet again - to {$280000.00}. I called again on XX/XX/22 to understand what was happening- the representative said a balance that had been paid previously to another lender was also refunded ( {$61000.00} ) that was added to the {$220000.00} balance on my account. They said it had not yet been sent to the XXXX XXXX XXXX XXXX so there was a chance they XXXX be able to stop this refund but they couldn't guarantee this. At this point in time this is impacting my credit report showing a large amount of debt and I have not received any sort of refund to pay this money back and reduce the balance. Their mistake is impacting my ability to complete the necessary applications/have satisfactory debt/income ratio to close on a home.
|
| 03/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
On XX/XX/23, I initiated contacted with Nelnet, the new service provider for my federal student loans. Upon creating an account, I noticed that Multi-Factor Authentication was not offered during signup, and not available for configuration after signup. I asked Nelnet about their password policy, which limits passwords to 15 characters, as well as only offering the inclusion of only six special characters within their passwords, as well as the lack of MFA.
Specifically, I said, " Why is MFA not an option, and why are passwords limited to 15 characters? '' Their response : " There is a mulit factor authentication, you have to pick a picture, when you set up the account. I apologize, that I can not answer this better for you. '' My response : " That's not Multi-Factor Authentication. That's user validation that they're logging into the correct account, not the same thing. If I was a threat actor, it would be simple to just _ignore_ that. '' Their response : " I get where you are coming from, do you have any other questions? '' My response : " What will you do with this? '' Their response : " You do not have to sign up for XXXX. If you are not comfortable with the process then you more than welcome to call in for questions on your account. Nothing will be done with this chat, you can save it, if you want and XXXX is the online login. '' I then linked https : //www.consumerfinance.gov/compliance/circulars/circular-2022-04-insufficient-data-protection-or-security-for-sensitive-consumer-information/, which lists the requirements for MFA.
I then let them know that they'd informed me as an agent of Nelnet that they're not going to do anything, so I'd be contacting the CFPB regarding their disregard of the security requirements for accounts.
Their response to this : " They have a security image as well as a password on a secure website. If they have an issue with that you can file a complaint for them. What we have is not violating anything, if it was we would have change it already. '' This is highly disturbing, in that they are a large service provider for federal student loans.
|
| 02/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
To Ombudsman Group, Loan XXXX My husband reached out to studentaid.gov an office of U.S Department of Education regarding feedback case XXXX. ( all attachments are included ) I posed the following question, " I'm trying to determine what is the legal binding date of the Federal Consolidation Loan Application and Promissory Note I have attached to this feedback case. My assumption is that this Note became legally binding on XX/XX/2006 when both my wife and I signed the document. Please review the document and reply with the date that makes this a legal binding document. They replied with the following, " Dear XXXX XXXX XXXX, Thank you for contacting the U.S. Department of Educations ( EDs ) office of Federal Student Aid ( FSA ). This email is in response to your inquiry regarding a Federal Consolidation Loan Application. Your case number is # XXXX. Please retain this number for reference. You are legally bound by the terms and conditions of your Federal Consolidation Loan Application and Promissory Note from the date of your signature, XX/XX/2006. For any questions regarding your federal student loan balance or account details, you may contact your servicer, Nelnet, at XXXX. We hope you find this information useful. If you require further assistance or have any questions, reply to this email or contact us. Our hours of operation are Monday through Friday, XXXX XXXX. to midnight Eastern time ( ET ) and Saturday and Sunday, XXXX XXXX. to XXXX XXXX XXXX. We are closing your case at this time. Sincerely, XXXX XXXX Federal Student Aid According to the outcome, please help clarify whom you spoke to with the department of education because what you mentioned in paragraph three of your letter doesn't correlate to the Department of Educations response which validates this loan application and promissory note was signed after XX/XX/2006 when congress had eliminated the spousal consolidation program.
I don't believe they were in contact with the Department of Education regarding the legal binding contract my husband and I signed on a date after the program no longer should have existed.
|
| 04/15/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Hi, This is regards to Nelnet student loan servicer. I have requested to settle the debt with Nelnet in exchange for the original instrument of indebtedness. This request was initiated on XX/XX/XXXX. Nelnet responded with a letter stating we are unable to make adjustment to my credit inquiry, which I did not request ( see attachments ), It was clear what I was requesting, and they were stalling. Then I wrote another letter requesting the instrument of in indebtedness and I receive an e-mail from Nelnet stating my FORBEARANCE HAVE BEEN APPROVED and I will not have to pay until XX/XX/XXXX, WHICH I DID NOT REQUEST EITHER ( see attachments ) However, I received a statement requesting payment on XX/XX/XXXX. Now, forbearance was forced in place as a stall tactics until XX/XX/XXXX why do I need to make a payment? Again its very clear of my request and they refuse to send the information.
Then I receive fabricated PROMISSORY NOTE ( see attachments ) from them on XX/XX/XXXX, which is clearly over the 30 days of when I requested the original instrument of indebtedness, which is clearly a violation. I have no idea who those people are on that promissory and the addresses dont even match the zip codes ; in addition, there is no signature on the document. I did not have any legal binding promissory note with Nelnet and the information provided is not factual and fabricated. Therefore, I would like a letter stating this debt will be removed off credit reports as the assumption of debt was never validated and this assumption of debt brought to {$0.00} ASAP, or I will be taking this fabricated promissory note and pursue legal actions and sue for Involuntary Servitude among other things!
Please keep in mind Nelnet has been sued by the couple of different entities and investigate by the CFPB and being removed from list of provides for student loans because of their unethical practices. Im a prime example of the deceitfulness and wrongful doing.
I have attached a number of attachments to support this case in, addition ; to screenshots of the when the certified mail was delivered to Nelnet.
|
| 11/10/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I applied for a SAVE application XXXX XXXX XXXX The federal government told me my payment would be XXXX. I applied early, during beta, so Nelnet has had plenty if time to process my application. I connected my IRS account to Nelnet so they could I think my tax information from them. Which is a viable option. My AGI was listed from IRS as XXXX. The federal government said I qualify for XXXX. Nelnet kept asking for more information because like other friends I have, they are trying to scam me out of more money when the guidelines for SAVE are ONLY your AGI, which I provided. IT has been 3.5 months and Nelnet still hasn't processed my SAVE app because they are trying to find a way to charge me a huge amount. Which they have done to tons of my friends. I am fed up. This should have been handled a long time ago and the federal government told me 4 weeks to process or maybe a bit longer. 3.5 months is insane. Nelnet is worse than XXXX because thry even had my NAME WRONG. Great Lakes had my loan and never messed anything up. my name is XXXX XXXX and they keep sending me letters as XXXX XXXX. I am reporting them to the Ombudsman as well as they are treating me, a XXXX with a XXXX like a financial mark toget as much money as they can from me. They sent me a bill for XXXX which is my old amount before SAVE. they can't get my name right, refuse to process my application and are trying to XXXX me over. As a XXXX XXXX XXXX XXXX XXXX I am done with the gross incompetence of Nelnet, their stall tactics to find a way to charge me as much money as they can, and their gross incompetence. My name was XXXX with Great Lakes who they received ny loan from. I demand also that I am credited with payments towards public student loan forgiveness a XXXX XXXXXXXX as it is their fault they have not processed my SAVE application. I want the Biden Administrarion to know the absolutely disgusting behavior I have endured under Nelnet. I demand my SAVE application be processed immediately and that my payment of XXXX be sent to me for XXXX asap.
Attached are proof of dates and correspondence.
XXXX
|
| 10/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
To whom it may concern, On XX/XX/2023 I submitted a payment of {$30000.00} to Nelnet be dispersed to all 13 of my student loans. The total amount due in student loans was {$40000.00}. It took Nelnet until XX/XX/2023 to initially process my {$30000.00}. That means it took 11 days to process the funds, all the while interest on my {$40000.00} loans was accruing. When the {$30000.00} payment was processed by Nelnet and applied to my loans, Nelnet only applied {$14000.00} to the principal loan amount and {$160.00} to loan interest. This amounted to {$14000.00} of the {$30000.00} payment being used for payment of principal and interest. The remaining unused funds from my initial {$30000.00} payment amounted to {$15000.00}.
I spoke to a Nelnet representative on the phone on XX/XX/XXXX, who informed me that the remaining, unused, {$15000.00} from my payment would be refunded to me over the next two weeks.
On XX/XX/XXXX, I called Nelnet to confirm that my refund of {$15000.00} was being processed. The representative told me that there was no record of a refund request. Instead, the representative told me that there was an issue on their end with the proper allocation of my initial {$30000.00} payment. The representative told me that they contacted their accounting department and that one of their financial representatives would manually review my payment and allocate the remaining {$15000.00} to the remainder of my loans and that the allocation would be processed the same day ( XX/XX/XXXX ).
Today, on XX/XX/XXXX, I checked the status of my payment and it says that the payment processed in Nelnet 's system. However, the remaining {$15000.00} of my original payment was still not applied to my loans. So, currently as it stands, Nelnet is not refunding me my {$15000.00} and they are also not applying the {$15000.00} to my loans. They have effectively stolen that money from me. Every time I call I get different answers and nothing ever happens with my money. It just sits in Nelnet 's system.
Please help me resolve this issue.
Sincerely, A responsible student loan borrower
|
| 03/23/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
|
For the past month I have tried applying for an income-driven repayment plan. I have met all the requirements and completed all requests necessary for this repayment plan as required by Nelnet.
When I first applied, I was told to submit a self-certification letter stating the name of XXXX agencies I do work for, pay frequency, hourly pay, and to state in the letter that taxes are not taken from my paychecks as a XXXX. I submitted the self-certification letter with all that information and a few days later they sent me an email saying that I needed to resubmit the letter because pay frequency was missing, which was not. I called them and they told me to write the letter again but to include a statement saying that taxes are not taken from my paychecks ( that is not what the email said ). I wrote the letter again and today I got the exact same email again, saying that my self-certification letter is missing pay frequency, so they 're asking me to rewrite the letter and include that information, which I already did in the previous two letters. I called Nelnet and they told me that this time I need to include a sentence that says that I get paid once a month ( as opposed to every three weeks, which is what I wrote in my previous two letters ) and to exclude the sentence that says that taxes are not taken from my paychecks. First of all, the email they sent me is requesting something completely different from what they told me on the phone. Second of all, now they are asking me to NOT include the statement about my taxes when previously they denied my letter precisely because the letter did NOT include such a statement. The people at Nelnet are just simply refusing to accept my letter and process my request. This is discrimination. I kindly request that you help me resolve this discrimination issue. This act of discrimination is not only wrong in itself but it is also affecting my account because it is already showing as past due since my first monthly payment is now due and because they have refused to process my repayment plan request it will give me bad credit history.
|
| 07/21/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I entered a consumer credit transaction with this organization and extended them my credit and as a result they used my credit card ( as described in 15 USC 1602 ) and was extended credit in a consumer credit sale. they are now claiming that they originated the credit I extended to them, in which constitutes fraud, the alleged interest not included in the finance charge ( sum of all charges ) Pursuant to federal law They have committed fraud and several violations of the FDCPA and TILA. They are now threatening me for an alleged debt that they claim I owe. I never received a Material Disclosure of any of the information that was supposed to be provided to me. they have taken an unfair advantage of me as a consumer, and they should be held accountable for deceiving me and not validating the debt. They have not validated anything ; they have ruined my character and general reputation by reporting erroneous information on my consumer report and included a symbol on the contents of the envelope for the mail carrier or any person affiliated with the mail service or comes in contact with the envelope thats alleging I owe a debt. Theyve act as if they are unaware of what I am requesting or that the law does not apply to them and I've included evidence and proof, pursuant to federal law with facts that prove that the law does apply to them and that they must adhere to them. They have not provided me with any original documents, and they have disregarded the law by saying, they do not have to provide me with anything except billing statements or applications, which is not proof of validation or proof that I owe anything. They are also claiming that they must report information to the credit bureaus, however cfpb handbook 3.1.1 furnishers incentives and decentives states- reporting to credit bureaus and other consumer agencies by creditors is voluntary and historically has been. Furnishers have multiple incentives to contribute data to NCRA one of which is for borrowers to make timely repayments. Their willful non-compliance has damaged my reputation as well as my credit file.
|
| 08/16/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I suffered a XXXX 8 yrs ago and requested a XXXX discharge from my student debts. Due to an error in the national student debt database, my request was denied. Representatives at the Dept of Ed and Nelnet have explained the root of the data error, but each one has claimed to lack the authority or ability to correct it. Their inaction has cost me $ XXXX+ so far, and I have 13 years left on my loan.
The representatives say that, when I consolidated my loans with my husband 's, the lump sum was entered into the national database under his name, and my loans were inaccurately marked as " paid in full '' rather than " transferred '' or " consolidated ''. Somehow, when monthly payments are due, the Accounts Payable Dept at Nelnet is still able to track my liability for the consolidated debt. When I request relief, however, the Debt Discharge Dept contends I have no debt from which to be discharged.
The representatives have explained that, for purposes of discharge, I need to find a member of their staff who has the authority and ability to override the error in the database and recognize the portion of the debt that originated with me. XXXX Dept of Ed Ombudsmen and several Nelnet representatives all claim to lack the authority or ability to execute corrective measures.
My husband and I have submitted applications for relief due to disability and hardship, on behalf of each of us as individuals and as a couple, to Nelnet and to the Dept of Ed. We 've participated in XXXX appeals through Dept of Ed Ombudsmen, and even though the US Dept of Civil Rights has a webpage dedicated to this issue, our Complaint was rejected based on " lack of jurisdiction ''.
Where do we turn next?
We 've been fortunate through all of this, to be able to continue to raise our children and pay our medical bills ; but we had to sell our home of 15 yrs, and our savings are gone. Miraculously, I have healed so substantially that I was able to go back to work this year. Please help me resolve this issue so, at XXXX yrs old, I can gain financial stability and have a fresh start at my new life.
|
| 10/21/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Older American |
|
Nelnet you are in violation of the Fair Credit Reporting Act : This fraudulent student loan was serviced by XXXX and placed in default by XXXX. The real U.S.Department of Education General XXXX said on a call they are required to review all XXXX XXXX XXXX federal student loan. The results U.S. Department of Education General Counselor are placed in the XXXX XXXX XXXX XXXX XXXX as Defaulted, Unresolved., XX/XX/XXXX and the federal loan was terminated on XX/XX/XXXX for the same reason. Nelnet if XXXX have any problems with your fraudulent federal consolidation loan call the real U.S. Department of Education General Couselor that was assigned to review all of XXXX XXXX XXXX federal student loans for liability purposes. The U.S. Depatment of Education rejected the federal consolidation XX/XX/XXXX. The fraudent loan had Issues like their is not a copy of a orginal promissory note attach with the XXXX XXXX for verification, their is no address of mine the XXXX XXXX does not exists. A school code was used for consolidation from the XXXX XXXX XXXXXXXX XXXX. The XXXX XXXX XXXX XXXX is not a Bank and does not have my history from my lender XXXX XXXX XXXX and neither did XXXX XXXX who did not keep in track with my payments. All my federal students were made by XXXX XXXX XXXX in which I paid in full before XXXX XXXX fraudulently consolidate the note without a federal lender education code. Nelnet stole my identiy and placed over {$80000.00} due on my credit reports to steal money from the U.S. Department of Education to collect serviceing fees and bonus. Nelnet you sent me a billing statement requesting {$800.00} due XXXX XXXX XXXX in which I am not going to pay a XXXX. Nelnet you have damaged my credit reports and score for greed. Nelnet send me a receipt that lender with an education code paid my lender XXXX XXXX for a federal consoldation. Nelnet you have prevented me to obtain a mortgage. Nelnet send me the lender name who received the money for the consolidation. Enclose the enevolpe of the servicer of the loan XXXX in XXXX an the real XXXX Department of Education
|
| 09/19/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem with your payment plan
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Web |
Older American, Servicemember |
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When I applied for a Parent Plus loan for our son ( XXXX XXXX ), my husband and I both had great jobs.
Our son suffered XXXX while in school and transferred twice, thereby attending XXXX different colleges.
He had enough XXXX credits to be a professor ( i.e., college B doesnt accept credits from college A, etc. ), The costs to retake college courses when transferring seems criminal.
Down the road at payback time, I had XXXX XXXX XXXX and finally a XXXX which landed me in the hospital for XXXX days. The high paying, high demand corporate job I held was causing extreme stress that was determined to be the cause of my XXXX. I left that job and was XXXX XXXX XXXX.
I put my loans in deferment while I was not working. This racked up phenomenal debt in the form of interest. At one point the bill was XXXX ( for a XXXX XXXX in XXXX XXXX ).
Great Lakes, the servicer for my loans is now Nelnet. According to the new Nelnet website, my current balance is {$200000.00} I can tell you that in XXXX after we sold our home, we paid XXXX toward our balance. Also, in accrued interest we paid {$12000.00} in XXXX. A total of XXXX, XXXX thus far has been paid by us toward this debt.
My husband retired in XXXX he has had several health issues over the last 3 years and has not been able to contribute to any household earnings other than his SS which isnt quite enough to cover the mortgage.
One of the colleges my son attended closed ( XXXXXXXX XXXX XXXX ). During the summer of XXXX, the college was placed on probation by its accreditor, the XXXX XXXX XXXX XXXX XXXX XXXX at the XXXX XXXX XXXX XXXX XXXX and Colleges, over concerns about its finances.
My current balance is {$200000.00}, knowing we paid nearly {$60000.00} to date is troubling. While I do work, I am self employed, therefore, paychecks are not regular.
I am a parent of a child who neither parent ever attended college. We wanted this for our son and at the time we both had good permanent jobs which we expected to allow us pay the high cost.
Thank you for any help, I do not see me getting out from under this alone.
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| 01/04/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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On XXXX XX/XX/2022, I submitted a concern about a refund of any unearned portion of interest charge to XXXX XXXX XXXX the CFPB. The initial letter is below. The company responded that the account didn't belong to them ; however, they have serviced my profile and the information was taken from my consumer report. I received confirmation from XXXX that NelNet has the proceeds concerning my complaint. I am attaching the reply from XXXX and is demanding Nelnet to release ALL unearned interest to XXXX XXXX XXXX. NelNet lied and is very unacceptable.
NELNET XXXX XXXX XXXX XXXX, XXXX XXXX Re : Refund of unearned interest on Account XXXX XXXX XXXX XXXX To Whom It May Concern, It has been brought to my attention that refinancing, consolidation or restructuring of a consumer credit transaction the creditor shall promptly refund any unearned portion of the interest charge to the consumer. The creditor shall compute the refund based on the method which is at least as favorable to the consumer and by law it is the actuarial method. The actuarial method allocating payments made on a debt between the amount financed and the finance charge pursuant to which a payment is applied first to the accumulated finance charge and any remainder is subtracted from, or any deficiency is added to, the unpaid balance of the amount financed. Upon receiving this written request, before the end of the 5 day period beginning on the date you received from the consumer this written request, the creditor or assignee shall provide me the disclosure of the amount due on any precomputed consumer credit account. Please provide me the statement of the amount necessary to prepay the account in full. I am aware that the amount you will disclosed includes an amount which is required to be refunded with respect to such prepayment, the amount of such refund. I am aware that the written statement is required considering that I am have made this request in writing. It is noted that I, the consumer, shall be entitled to 1 free annual statement each year without charge. XXXX XXXX XXXX, XXXX Without Recourse
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| 07/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Keep getting calls about your loan
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Web |
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Last Friday, XX/XX/2022, I received a phone called. The person said that they were with Dept. of Education and that I qualified for student loan forgiveness. Now, normally since I have an XXXX those type of phone calls comes up as " Scam Likely '' on the called ID. Also, I've received a phone call a couple of years ago and went through something similar. During that time, I was told that third party companies ARE NOT with Dept. of Education, so when I received this phone call stating that they WERE with Dept. of Education, I thought it was legit. They asked me a few questions and I answered. They then gave me a user name login for FSA and asked me to recite the code received to my phone. I thought it was weird, but I gave it to them anyway. Then, they transferred me over to another representative. As I'm on hold, I googled ways to know if I'm being scammed via FSA. And on the site it clearly states that Dept. of Education will not ask for your password and that if they had that information they could use it to sign documents without me knowing. So, when the new representative came on the phone, I asked him again if they were with Dept. of Education and he said no. So, I hung up. I didn't give them any payment information or paid any fee of any sort. But they did have my login information. I immediately changed my username and password and called my loan provider. That person stated that that's all I could at the time and that I was good. I received an email from Dept. of Education today, XX/XX/2022, about suspicious activity about a third party on my account. I called Nelnet again and they stated they don't see anything new or suspicious on their end, but to change my password just in case ( which I did ). I called FSA and the representatives told me that they don't see anything new or suspicious on my account either. But they did inform me to file a complaint here to have you all look into fraud or anything new for the future. I've also removed any saved payment account on Nelnet to ensure that these third party companies will not take any payments from me.
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| 09/21/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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First problem- on XX/XX/23, made initial payment of {$750.00} to eliminate all interest accrued at that point in time so that the next payment I would be making a few minutes later would go entirely to principal. That payment does not appear in my payment history, but I do have the payment confirmation number saved in my email.
Second problem- when I called to point out the first problem ( I spoke to XXXX on XX/XX/23, call began around XXXX XXXX and ended around XXXX XXXX ), it was over a two hour wait to get someone on the phone. The person I spoke to was dismissive because even though the payment wasn't visible to me in my history, " it showed on [ Nelnet 's ] side. '' Then it was a 10 minute process of getting the representative to understand that none of my second payment should have gone to interest since that was the entire purpose of the first payment ( that I couldn't see ). Then she put us both on hold for another 30+ minutes so she could get a supervisor to look at my account. Right before they closed, the original representative said that the supervisor understood the problem immediately and would get it resolved, but I never spoke to the supervisor myself.
Third problem- I have been making excess payments to limit how much interest I accrue. I have set up percentage designations of how much of my excess payments should go towards each individual loan. Out of eight loans, four are given 0 % of excess payments, two are given 30 % apiece, and two are given 20 % apiece. Or that's how it is supposed to be- the two that are supposed to receive 20 % of anything in excess show that none of my excess payments have been attributed to their principals since the second payment that I made on XX/XX/23.
Fourth problem- every time I have tried to call about the excess payment issue ( during their very limited business hours- their lines are open 57 hours per week, of which I am working during XXXX of those hours ), there has been an issue with the call where I can't make it through their menu to even get into the call queue before the system hangs up on me.
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| 10/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/2023 I submitted my Teacher Loan Forgiveness application. About a month later, I received the denial letter in the mail stating that the CAO signature was predated, which it can not be, and that I needed the CAO for all locations served to sign the form. However, the application states that if a CAO at an organization has access to records to verify for all locations, then they are able to do so as long as the other service locations are listed on a separate page, which I had done.
On XX/XX/2023 I resubmitted my application with the requested adjustments. About a month later, I received a denial letter in the mail stating that one of the CAOs was missing a signature and a printed title next to their name.
On XX/XX/2023 I resubmitted my application with the requested adjustments. About a month later, I received the denial letter in the mail, stating that the date next to one of the CAOs signatures was cut off ( the last digit in 2023 was halfway missing on the scan ). And that I needed to submit a separate page 1 for all page 2s. I hadnt submitted a separate page 1 in the other two submissions, so I am not sure why that was only mentioned on the third denial.
On XX/XX/2023, I resubmitted my application with the requested adjustments. About a month later, I received the denial letter in the mail, stating that all of the page 2s were illegible and needed to be resubmitted. However, the same page 2s had been submitted 4 times now, with minor changes to fix the errors and not once was it mentioned that they were illegible. When looking at them, they are, in fact, very legible ( attached to this submission ).
I have reached out to them several times to see what needs to be done to get this taken care of, as it seems that they are simply trying to delay the forgiveness process now that payments have started again. I can not get through to anyone who can answer my questions and I am getting frustrated with this. The CAOs are also becoming increasingly frustrated, as theyve had to fill out the paperwork for me on four separate occasions now.
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| 02/28/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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Attempt to resolve with Nelnet ( " NN '' ) unsuccessful. All dates in XX/XX/2017. Complaint pertains to all NN-serviced loans. I retain complete audio recordings of calls with NN on XX/XX/XXXX ( " XX/XX/XXXX calls '' ) and on XX/XX/XXXX ( " XX/XX/XXXX calls '' ). I retain copies of all apps submitted to NN on XX/XX/XXXX ( " XX/XX/XXXXREPAYE, '' " XX/XX/XXXXPAYE '' ), emails submitting such apps ( " REPAYE Email, '' " PAYE Email '' ), and emails from NN to me on XX/XX/XXXX ( " XX/XX/XXXX emails '' ). There are 8 SEPARATE complaints which I request be addressed SEPARATELY. All sentences below are followed by citation of supporting evidence.
1 ) NN canceled XX/XX/XXXXPAYE without authorization. XX/XX/XXXX calls ( NN admits ). On XX/XX/XXXX, clearly and explicitly, I requested verbally and in writing that REPAYE app be canceled but subsequent PAYE app be processed. XX/XX/XXXX calls ; XX/XX/XXXXPAYE ; PAYE Email. NN stated this would occur as requested. XX/XX/XXXX calls. Cancelation occurred ON XXXX XXXX with no attempt to notify me until my XX/XX/XXXX call requesting app status. XX/XX/XXXX calls ( NN admits ).
2 ) NN refused to process XX/XX/XXXXPAYE. XX/XX/XXXX calls ( NN admits ).
3 ) NN failed to place me into ANY IDR after XX/XX/XXXXPAYE. XX/XX/XXXX calls ( NN admits ).
4 ) NN declines to offer adjustment for time between XX/XX/XXXX and XX/XX/XXXX ( " Lost Time '' ). XX/XX/XXXX calls.
5 ) NN refuses to place me into PAYE, citing inaccurate Dep't of Edu. rule. XX/XX/XXXX calls ; XX/XX/XXXX emails.
6 ) NN stated to me that I am eligible for PAYE. XX/XX/XXXX calls.
7 ) NN claims it can not review XX/XX/XXXX calls. XX/XX/XXXX calls.
8 ) NN hangs up on me and promises follow-up communication that does not occur. XX/XX/XXXX calls ; XX/XX/XXXX emails.
I may apply for non-PAYE IDR to the extent NN refuses to place me into PAYE. I continue to demand placement into PAYE through processing of XX/XX/XXXXPAYE, even if placed into non-PAYE IDR through app for such made after this complaint form is submitted. I demand adjustment for Lost Time.
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| 09/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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This company provided inaccurate and conflicting information. They took my loan over from great lakes. I called on XX/XX/XXXX and waited for an hour and 30 minutes before someone answered. I asked about consolidated my loan and how that worked with IBR repayments. The woman told me that it would start my IBR payments over. When I pointed out that federal student aid site says that that isn't the case, she backtracked and said previous payments count if the loan is consolidated before the end of XXXX, but she still discouraged me from consolidating. She then told me my current plan ( PAYE ) is a 25 year plan. When I asked why, she said she couldn't see why but would call me back on Monday. She never did. She also said I was set to have a payment over {$1000.00} starting in XXXX because " that's the payment information we got from great lakes ''. I was paying {$0.00} with great lakes and can not afford XXXX. Since she never called me back, I called them yesterday. That agent told me I didn't have to recertifiy til XXXX, then backtracked. She also told me if I consolidate, the date of student loan forgiveness on an IDR plan will still vary based in each loan ( this is blatantly untrue ). She also told me I wouldn't have to worry about payments until XXXX and went back and forth on the recertification date. Today, I get an email from nelnet telling me that they received my request to end forbearance ( I never requested this ) and that I will owe a payment in XXXX now. I haven't even had a chance to consolidate or recertify. I haven't spoken to them today at all and made no such request. As soon as I call, the automatic voice says there are no agents available and they hang up ( it was around XXXX XXXX today and they're supposed to be available til XXXX ). I have called and emailed and they have done nothing but leave me on hold, initiate changes I didn't ask for, leave me panicked about changes they made to my account without my consent, and lie to me/give me varied information. They are not equipped to be handling these loans- at least not honestly
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| 04/04/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I made a payment on XX/XX/XXXX on a loan which was disbursed on XX/XX/XXXX. This payment should have been applied 100 % to the principal of the loan, as I was essentially paying back an amount from the loan which was more than we needed. This was the second disbursement of my son 's student loan, and Nelnet applied most of it to principal, but applied {$270.00} to Interest. As it was repaid within 120 days of the disbursement of the loan, it should have all been applied to principal. I contacted Nelnet via chat support in mid XX/XX/XXXX to request that they correct this and apply the full payment to principal. I was told via chat that the payment was not applied fully to principal because it was more than 120 days from the loan 's disbursement ( the loan 's original disbursement was in XX/XX/XXXX ). I pointed out that the second half of the loan was disbursed in XX/XX/XXXX, well within the 120 days and was told that they would correct the issue. In early XX/XX/XXXX, I noticed that Nelnet still had not fixed this issue. I then contacted Nelnet via their 'contact us ' on their website to follow up and again request that they take care of this. I received an email requesting more information, which I supplied. I was contacted on XX/XX/XXXX stating that they would send a request for the payment to be allocated as requested, and that my request could take up to 5 business days. Checking today, they have still allocated {$220.00} of that payment to interest. I have received no further communication from Nelnet regarding this issue. I emailed them back this morning, again requesting that they fix this issue. Meanwhile, I am being charged interest on the full balance of the loan, when this should have been credited to the principal of the loan almost 2 months ago. I have also made several requests trying to find out how to pay down any of the principal on my loans, and these requests have been ignored. I filed a different complaint with you regarding that issue prior to noticing that they still have not credited my account as they should for this issue.
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| 07/14/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't get flexible payment options
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Web |
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Greetings, I am writing to complain about my student loans. I understand that the plan is to allow students to go to school to further their education, but the interest rates are extremely high. I will never be able to get out of debt and being that I went to college and was n't informed of the 5 years of deferment that has sky rocketed my loans. I feel that this has caused not only me, but others like me, to be in debt. I had to do a deferment for 3 months and based on the loan amount, 3 months add an additional almost XXXX to my loan. I do n't even make 2000 a month after taxes and there is no way that I will ever be able to pay this. I was not able to finish college because my mother had a XXXX during my college term and I was not able to finish because I had to drop out to help her. I am not making excuses but we are getting charged for stuff that we can not afford. We go to college with guarantees in our mental states that we will get a job, but rather then get a job we are getting high student loan rates. How is that if we have XXXX in the bank, we do not receive higher interest rates then 1-2 %, but if we owe student loan rates, they are tripling the debt? I am forced to live in a undersized apartment with my wife because we are both overwhelmed in student loan debt. We will never be able to afford a house or anything because the interest rate alone on the student loans has guaranteed us a life of poverty. I have even tried the student loan forgiveness plans and still I have come out on the bottom. My last check was {$850.00}. My part of my car note was {$310.00}, I filled up my truck for {$35.00}, I paid my {$100.00} towards my car insurance, and paid {$160.00} to cover my cell phone bill and I have less then {$200.00} left for groceries, gas, and products for my home for a two week period. I am asking for anyone that can to understand and to help with any type of assistance or forgiveness. We are out here trying to live right and to do whatever it takes to be great people to our society and we are loosing the fight against our country.
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| 03/02/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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XX/XX/2022 Dear XXXX XXXX & Nelnet/Firstmark Executive Management : I am writing as an severely distressed XXXX borrower, after having contacted Firstmark Services and Nelnet with a plight to place my Firstmark held loans in a Natural Disaster Forbearance ( beginning on XX/XX/2022, and through XX/XX/2022 ) for the Nebraska Severe Storms, which affected my employment and was a FEMA Declared Major Disaster on XX/XX/2022.
After speaking to several supervisors ( including XXXX on XX/XX/2022 ) and being promised assistance with getting this forbearance applied to my loans, as well as several promised follow up calls which never arrived, I phone in and emailed several more times to request direly needed assistance. Firstmark continues to promise senior management follow-up which never arrives via phone, and at this stage your company has caused me severe medical distress and the near need for hospitalization.
As such, please direct someone in senior management for assistance in placing these loans, as previously promised, into a Natural Disaster Forbearance as related to the detailed effect such issues have had on my employment ( as I explained to several inept representatives, I am unable to provide an exact address due to the nature of my work in landscaping many of my covered areas were affected by said storms ). This matter remains exceedingly emergent at this point, as my loans continue to become part due, threatening my credit and financial status, which is egregiously unacceptable.
Please note, that while it remains my hope to resolve this matter immediately at this level, should this not be honored, I will be immediately contacting my direct contact with XXXXXXXX XXXX XXXX XXXX, as well as potentially filing Civil Litigation against Firstmark Services for the many false promises, refusal of assistance for a declared disaster, and related medical and emotional distress.
Thank you kindly in advance for your immediate and urgent attention to this matter, and I look forward to speaking today by end of business to resolve this matter.
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| 09/19/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Problem with a company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
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Web |
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I have been attending XXXX XXXXXXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX and was in the hospital for a month. I got out of the hospital and went back to school. I finished my courses and stormy was supposed to find a site for me to my complete my hours, but that was never done and Step stormy lied and said that she gave me a location and the text message you will see she never told me I can go to the location I reach out to the school to resolve the matter and they said I needed my XXXX certificate in order to be able to go to a dental location to complete my hours at the time. FCC did not have anyone to do the XXXX classes by the time they had somebody to do the XXXX classes I was not able to do it because I had to work so I went ahead and paid for my XXXX classes and sent a copy of it to XXXX who at the time was working there and then I was waiting to complete my hours. They had to try to find a location willing to except me I ended up waiting and waiting and waiting and had to have XXXX and doctor appointments. Eventually the XXXX Department of education got involved with FCC and told them that they were not allowed to enroll new students. FCC told me that I was considered a new student which I do not understand how when I was in rolled in my school had already been funded by financial aid as well as my loans. Ive already paid the school so now I am out of an education and a certificate, and they want me to pay money what I would like it for FCC to own up to this or the XXXX Department of education or a FFFA to own up to their wrongdoing and allow me to complete my hours so that I can graduate and be able to work in a dental office as I should I should not be penalized due to the fault of their employees, not doing their job and then trying to cover up their mistakes by making it seem like it was a student issue versus an employee lack of work ethic issue I have tried to reach out to everyone no one seems to be able to help me everyone points fingers at everyone no one ever answered after being told XXXX minutes wait
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| 03/16/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
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Companies involved : Great Lakes Borrower Services and Nelnet.
XX/XX/XXXX - This is related to another complaint against Great Lakes. Their reply was that this matter was out of their hands since it's Nelnet 's debt.
XX/XX/XXXX - I received a paid in full email from Great Lakes. It was a XXXX XXXX. XXXX ref number : XXXX. XX/XX/XXXX - With the Biden loan forgiveness program, I called Great Lakes to look into getting a refund on the below amounts. Refunded Refund ID Reason for Refund {$5300.00} XXXX REFUND BEING MADE DUE TO BORROWER 'S REQUEST TO HAVE FUNDS RETURNED. {$2000.00} XXXX REFUND BEING MADE DUE TO BORROWER 'S REQUEST TO HAVE FUNDS RETURNED. The Great Lakes customer service representative stated that they can refund the account that made the payment, and I would be receiving a " balance '' for that amount, but that was just normal protocol, and I would not have to pay that amount back. XX/XX/XXXX - I received an email which stated that my debt was being sold to Nelnet and the email requested that I setup an account so I could service my debt through Nelnet. I ignored the email since Great Lakes told me that the debt amount was essentially a placeholder, and I did not have to pay it back. XX/XX/XXXX - I received a phone call from Nelnet saying I must sign up for a new account in order to service the debt. I asked why I need an account for a placeholder amount that I don't need to pay back. Nelnet replied and said I have an outstanding balance of {$7300.00} that I would need to pay back pending the outcome of the legislation/appeal related to Biden loan forgiveness plan and the supreme court ruling . I called Great Lakes to clarify, and they confirmed the above from Nelnet. I explained that on XX/XX/XXXX, the customer service representative said the amount does not need to be paid back, to which they replied " we're sorry that they incorrectly explained that to you. '' I would like to have that debt alleviated, if I had known this was the case, I would have just left the debt paid in full and not pursue any type of forgiveness.
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| 01/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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I am working with XXXX and XXXX to resolve an issue with Firstmark Services, the loan servicer who bought my student loan from XXXX XXXX in XX/XX/XXXX.
I have been paying Firstmark Services XXXX XXXX monthly since XX/XX/XXXX. This is the only account I need to make payments on, and my XXXX XXXX has not improved despite my timely payments. After going back-and-forth with Firstmark Services personally and filing disputes against them through XXXX and XXXX throughout XXXX, one of Firstmarks customer service agents finally disclosed the problem to me.
Firstmark Services has been applying my monthly payments to the interest on my loan exclusively. This was never clearly expressed to me through an agent or the loan servicers communications until I spoke to them on XX/XX/XXXX. Their reasoning for this is unclear. Firstmark Services claims I agreed to exclusively making interest payments instead of splitting my payments between interest and the principal loan, which is not true. I immediately began looking into my refinancing options, and then I realized their insidious plan to prevent me from escaping their clutches.
Firstmark Services applied my payments to my interest exclusively to prevent me from raising my credit score and having my loan refinanced by another bank. They altered my interest rate upon purchasing my loan from XXXX XXXX to ensure my minimum monthly payments only cover the interest, and my loan continues to grow exponentially so I owe them more money. There is no way I can get out of this because Firstmark Services added remarks to my account for the credit bureaus stating that the bureaus are not to raise my credit because I am only paying off interest, according to a representative from XXXX.
I believe Firstmark Services wrongfully led me to presume my payments were being applied to the principal and the interest on my student loan. Until this month, I was in good standing with Firstmark Services. Now, I refuse to pay them until all my previous payments are applied to my credit score so I can have my loan refinanced.
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| 09/03/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My student loan processor, Nelnet, has provided me with incomplete and confusing information, in my opinion to intentionally mislead me into consolidating my loans even though this then disqualified me from Public Service Loan Forgiveness.
I have been pay my loans since XXXX and have been enrolled in plans intentional so that I would qualify for public service loan forgiveness.
As recently as yesterday I was again told by, this time XXXX XXXX, that I do not have any direct loans and need to consolidate my loans again. As I started this process I was then informed by Nelnet that I do have direct loans and I would have qualified but that Nelnet consolidated my loans in XXXX and that restarted the clock on my PSLF. In XXXX I was enrolled in PSLF and also a payment plan that qualified and have always worked in public service for a qualified employer. So I asked the Nelnet worker why would anyone consolidate their loans if they are working towards PSLF. The worker reported there is no reason to have consolidated, that is does not reduce your payments and there is literally no benefit to doing this. He said many many people do consolidate and he does not know why anyone would.
Why if there is no benefit to consolidating federal student loans other that setting back the clock on the PSLF, which is only a benefit to the loan processor are these companies allowed to mislead their consumers into consolidation.
Again I was told I had to consolidate to qualify for PSLF, this was not true and instead it set back the clock for PSLF by 8 years.
I believe these loan servicers are intentionally misleading consumers into these consolidations. The numbers of people that have consolidated even though, by their own admission there is literally no benefit to this is proof of this.
Please look at the number of people that have been mislead into consolidating their student loans by predatory practices as this causes a huge amount of debt to many students, public servants and probably is responsible for great increases in the national student debt.
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| 12/29/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Old information reappears or never goes away
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Web |
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I am writing you this letter in regards to open student accounts/loans reporting on my credit report. These specific loans are reporting inaccurate balances. They have not been verified to be belonging to me. They have also, reached the reporting limit statue of 7 years. I am requesting that the following student loan accounts be removed from my credit report immediately. This is negatively affecting my score, debt to income ratio, and the process of buying a home. I will wait 14 days to ensure the removal of the accounts listed below before I proceed further. I hope that this matter is resolved in a timely manner.
The accounts to be removed are as followed : XXXX XXXX XXXX XXXX Closed : XX/XX/XXXX Closed XXXX XXXX XXXX XXXX Closed : XX/XX/XXXX DEPT OF ED / NELNET {$430.00} XX/XX/XXXX ( 3 yrs, 3 mos ) DEPT OF ED / NELNET {$440.00} XX/XX/XXXX ( 2 yrs, 6 mos ) DEPT EDXXXX NELNET {$530.00}XX/XX/XXXX ( 2 yrs, 6 mos ) DEPT ED/ NELNET {$1200.00} XX/XX/XXXX ( 2 yrs, 11 mos ) DEPT ED/ NELNET {$1500.00} XX/XX/XXXX ( 3 yrs, 6 mos ) DEPT ED/ NELNET {$1800.00} XX/XX/XXXX ( 6 yrs, 9 mos ) DEPT ED/ NELNET {$2000.00} XX/XX/XXXX ( 4 yrs, 6 mos ) DEPT ED/ NELNET {$2200.00} XX/XX/XXXX ( 2 yrs, 8 mos ) DEPT ED/ NELNET {$2200.00} XX/XX/XXXX ( 3 yrs, 3 mos ) DEPT ED/ NELNET {$3000.00} XX/XX/XXXX ( 6 mos ) DEPT ED/ NELNET {$3100.00} JXX/XX/XXXX ( 6 yrs, 6 mos ) DEPT ED/ NELNET {$3500.00} XX/XX/XXXX ( 6 yrs , 9 mos ) DEPT ED/ NELNET {$3500.00} XX/XX/XXXX( 6 yrs, 2 mos ) DEPT ED/ NELNET {$3600.00} XX/XX/XXXX ( 8 yrs, 2 mos ) DEPT ED/ NELNET {$4300.00} XX/XX/XXXX ( 2 yrs, 11 mos ) DEPT ED/ NELNET {$4500.00} XX/XX/XXXX ( 4 yrs, 3 mos ) DEPT ED/ NELNET {$4500.00} XX/XX/XXXX ( 5 yrs, 3 mos ) DEPT ED/ NELNET {$4600.00} XX/XX/XXXX ( 6 mos ) Missouri Southern State {$4700.00} JXX/XX/XXXX ( 1 yr, 6 mos ) DEPT ED/ NELNET {$5300.00} XX/XX/XXXX ( 4 yrs, 3 mos ) DEPT ED/ NELNET {$5900.00} XX/XX/XXXX ( 5 yrs, 3 mos ) DEPT ED/ NELNET {$7200.00} XX/XX/XXXX ( 3 mos ) DEPT ED/ NELNET {$8400.00} XX/XX/XXXX ( 6 yrs, 2 mos ) DEPT ED/ NELNET {$9200.00}XX/XX/XXXX ( 8 yrs, 2 mos )
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| 05/18/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I use Nelnet as my provider i switched to the repaye in XXXX XXXX ofcourse at that time the online application requested that I have called and spoken to them multiple times. First off they always tell you no matter what the call is the need 2-5 days to process. second of all they never reach back out to you when they say they will. I called maybe 50 times regarding my application. to confirm everything was correct and was always told everything was correct. I was also told what my payment would be. my husband and I sent in applications at exact same time his was processed. where mine due to many many errors on their end including putting my husband application instead of my own into my account told me they could not process my account so i had to send in paychecks. to make a very long story short they refuse now to calculate my payments based on my agi bc they have my paychecks per their request and demanding I had to submit them and also telling me multiple times not to send in my most update my most updated taxes. In the end they tried to blame me for the fact that they put my husband application into my account. which for one, even if my husband faxed in his application XXXX times why would they put it into my account. secondly, as if i could be on their end and scan it into my account. this complaint is based on the principal that i tried to avoid mistakes and have my application processed in the the fastest matter i could, and called and tried to be patient and most effective clearly their staff is not trained to know how to handle any situation or even give out the correct advice. even the solutions center was rude to me when speaking to him and kept telling me i put my husband application into my own account, the after researching more " suddenly '' found something he missed before that was their fault. make a long story short after prob 10 hours total phone with them and XXXX calls later they still messed up, do n't offer any solution, and now can not calculate my payment based on my AGI until i do my XXXX taxes next year!!!!
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| 12/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Aside from the fact that this government does not care about the generations of XXXX that had to take out XXXX XXXX only to have to be transferred to the worst loan servicer after being promised that even though you can not forgive our loans, that we would at least have an easier time paying it off. NELNET LOAN SERVICER has been the absolute worse experience I have ever had. I had applied for the SAVE plan and had made significantly less money since I had been on maternity leave for the last 2 months and first 3 months of the year. I had resubmitted my application in XXXX of 2023. I got a notification in XXXX that I had to pay the same amount I was paying 3 years ago before COVID. THEN to make matters worse I see that my payment has been applied to my interest instead of my principle, which we had already seen had screwed many people over in the last 10 years since it causes the loan to continue to accrue interest on an amount of money that has been paid for the last 7 years but has not moved a needle on the principle. I have tried to get in touch with them and its almost a 2 hour wait on the phone only for the lady to read some script off a screen and try to interrupt the answer of my questions without actually having any knowledge. I had reapplied for SAVE again after resubmitting my pay stub to NELNET in XXXX. I am not set to pay anything until XXXX yet my interest continues to climb and they applied my last payment to my interest. I have found this site to file a complaint because I found a website with complaints from other people who had the same issues with Nelnet. I did not agree to have this loan servicer. I was just transferred from Great Lakes. My husband has a different loan servicer and he makes more than me a year but I owe more a month than he does. Something smells fishy and corrupt going on. Please I beg of you, on behalf of all the XXXX who took out Loans and are struggling. I am a XXXX XXXX XXXX who worked all throughout the pandemic and this is the thank you we get from the government. Please fix this matter!!!!!
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| 11/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am currently in Borrower 's Defense Forbearance. On XX/XX/XXXX I called Nelnet to take my loan *out* of the forbearance so I can restart my payments. I got no follow-up email or letter stating that the forbearance was removed. I had consolidated my loans earlier this year under the new SAVE plan so as not to have interest accrue on my loans.
I called Nelnet on XXXX to follow-up. I was told that they had no record of my request to do this. I restated I wanted my loan *out* of forbearance. They said they would make the request to the Dept. of Education to do so. I followed-up again on XX/XX/XXXX to check on my status. They confirmed the the request was made and they were still waiting on the Dept. of Ed. I had made 2 payments on my loan since the end of the Covid deferment.
Yesterday, XXXX, I got a letter from Nelnet stating that I had requested my loan be put *into* forbearance and that my forbearance was in fact *extended* from XXXX to now XXXX. Obviously, I did not request this.
Today, XXXX, I called Nelnet to explain to me why I was not taken out of forbearance AND that my end date was now in XXXX ( previously it was to end in XXXX ). They had no explanation for why this happened and stated they could only make requests to the Dept. of Ed to get my loan out of the forbearance. The associate I spoke with stated it was not something that *they ( Nelnet ) * could do but had to be done by the Dept. of Ed.
After speaking with Nelnet, I called the Dept. of Ed 's Borrower 's Defense Hotline and was told it was the loan servicer 's responsibility to remove the forbearance. I explained to the person my conversation with Nelnet. The person said all she could do was send a request to Nelnet to remove my forbearance and that she could not remove my forbearance from her end.
Both parties are claiming it is the others responsibility for getting my loan out of forbearance. It is not acceptable that neither party seems capable of doing this. I have spent many hours on the phone on hold trying to talk to my servicer about this situation.
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| 10/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I first applied to change my IDR plan to the new SAVE repayment program on XX/XX/XXXX.
I received an email on XX/XX/XXXX that Nelnet was processing my application and if they hadn't finished processing in 10 days, they would send a follow-up email to let me know.
I did not hear anything from Nelnet so I sent them an email on XX/XX/XXXX to request information on my account. I had read on XXXX that sometimes Nelnet needed tax return/pay stubs to process SAVE applications, so I submitted those directly on their website in case that was holding my application up.
On XX/XX/XXXX, Nelnet wrote back and said that there was no additional information needed from me and my application was still pending.
On XX/XX/XXXX, Nelnet sent me a form via their website that indicated I was required to make a one-time Reduced Payment Forbearance payment to continue processing my application. The letter stated " The one-time Reduced Payment Forbearance payment amount you chose is. The payment is due on. '' ( no typos, there was no payment amount or due date indicated in the letter ).
On XX/XX/XXXX, I wrote back to Nelnet and asked what my required payment and due date would be. On XX/XX/XXXX, Nelnet wrote back to indicate my payment amount of {$5.00} is due before XX/XX/XXXX.
On XX/XX/XXXX, I made a {$5.00} payment on Nelnet 's website. My payment was processed but no changes were made to my account on Nelnet 's website. I wrote to Nelnet and asked if my application would be processed. I have not heard anything back and Nelnet 's website states now that I am in Standard Repayment and owe the standard payment on XX/XX/XXXX.
Between all of this correspondence, I have tried multiple times to contact Nelnet customer service via phone. Each of these times I have waited more than 2 hours and have not been able to talk to a person. Nelnet is only available during work hours and I can't wait on hold for hours and hours at a time. It is unacceptable that I can't get answers to these questions anywhere - on my account, via chat, via email, or phone call.
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| 07/25/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Within the past couple of years I have had so many issues with the student loan servic e Nelnet. It all began in XX/XX/XXXX . My family had already warned me that I needed to make sure that I filed for a deferment, forbearance, or set up a payment plan because the damage that student loans could do to your credit would be a life changing experience. I began begin contacted via mai l in XX/XX/XXXX a bout my loan payments and I quickly went off the information needed for a deferment/forbearance and mailed it back to Nelnet. I nev er received confirmation that I was approved or denied. The letters stopped and I did n't worry. In XX/XX/XXXX I re ceived a letter informing me th at Nelnet was reporting me to the credit reporting bureaus because I had passed th e 90-day late payment mar k. I immediate had them to send the form and again and filed it out and faxed it while on the phone and asked why I had n't received any letters regarding the end of the deferment/forbearance. At the time I was informed by the phone representative that she did not have access to that information but with the forbearance the late-payments would be removed within a yea r. Since XX/XX/XXXX , I have been told that no such " forgiveness '' exists and I have been told that I was contacted in XX/XX/XXXX via email address that was provided by my schoo l in XX/XX/XXXX . I asked why would they use an old email instead of contacting me via mail when that had always been my preferred form of communication. I was then told by a supervisor in the dispute department that as my loan service provider they had the authority to communicate with me whatever method that they choose. If I never needed to borrow money for school, I would not be in this situation. I was told that there are no options, I can have automatic payments for years and nothing would ever change on my credit and that it is my responsibility to contact them regularly to check on the status of my loans. He then went on to suggest that I just XXXX it up and deal with the damage toy credit.
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| 04/01/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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My documents we submitted by the deadline noticed in the paperwork and my loan payment recertification was completed by the deadline provided. However, after I received my recertification letter my account was placed into forbearance without my permission and without being informed that such action was being taken in regards to my account. This was only discovered when I realized that I did not receive a statement for the month of XXXX. When I called Nelnet, they informed me that they were " doing me a favor. '' At this point I asked to speak to a supervisor because action was taken on my account without my consent. After much discussion with the supervisor I was informed that my account could only be taken out of forbearance after a payment was made. I immediately made the payment which should have been on the statement that was never sent to me. After informing the supervisor that I made the payment and I would like them to take my account out of forbearance and to not have the interest that was accumulated during this time to be capitalized to my loan amounts since this was done without my permission. Supervisor told me that she could not do this until after the payment posted which would be sometime the next week. I had to follow-up the next week with Nelnet and again ask that the forbearance be taken off my account as it was done without my permission and asked again that the interest during this time not be capitalized. This was finally sorted out and I received a letter afterward that my account was put in forbearance incorrectly! It took HOURS to get this all sorted because Nelnet put my account in forbearance without my permission and without notifying me that they were doing so. This is extremely wrong and they should not be allowed to change someone 's account status without their permission and especially without notifying them of the action they are taking. Also, for the record, I had not missed a payment or done anything which would have justified them in believing that I would n't be able to make my monthly payment.
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| 11/03/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
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I have severe mental illness. My spouse is helping me. The form for authorization is attached. It's harming my health to have such issues with these servicers. The stress is causing a list of symptoms. I need help. They arent listening to my spouse either. Issue # XXXX. Got a notice from XXXX that my application for XXXX discharge is being delayed by Nelnet because they spelled my name incorrectly. They wont communicate directly with Nelnet, they said I have to. We tried, and Nelnet refused to investigate the issue or it appears even to read our concerns and sent an auto generated message signed as if a human read and responded when they did not. We tried to remedy this issue three different ways before coming back here to utilize the CFPB complaint portal, yet again, for unethical customer service practices of the student loan servicers. Issue # XXXX. XXXX is trying to charge me for my loans and saying I have payments due even though they have been notified of the XXXX discharge process which is in direct violation of federal legislation. Note : The customer service reps that have responded to these complaints in the past are not allowed to handle my file any longer, they have a conflict of interest because they are a part of the problem and I have direct previous complaints against them on an individual basis. See screenshot for evidence of XXXX charging fees illegally. I have years of history of discrimination by the student loan servicers and US Dept Ed as a XXXX female, and this is my final attempt at resolution to preserve my health conditions from worsening before I officially secure a Federal Civil Rights Attorney. I am serious. This treatment needs to stop. I more than qualify for XXXX discharge and I will receive it, in a timely fashion, and the derogatory information about me and stone-walling will stop or I will file and win in federal court to force it to stop. My XXXX XXXX has reached out to Nelnet multiple times, the XXXX branch of Nelnet seeking help, and literally never even received a response. It is a disgrace.
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| 04/05/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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This complaint is against NELNET, my student loan servicer. I was previously enrolled in a loan repayment program, Revised Pay As You Earn ( REPAYE ) Repayment Plan, for @ 4 years. Each year I was required to RECERTIFY to be approved. I granted access to my IRS filings to demonstrate my income in order to qualify for the program. In the process of RECERTIFICATION, I used the NELNET calculator to determine my monthly payment : Married, XXXX child, AGI for XXXX was @ {$17000.00}. According to the calculator, my payment would be {$0.00}. My XXXX AGI was @ {$7000.00}. According to the calculator, after my IRS file was accessed, my payments starting on/about XX/XX/XXXX - XX/XX/XXXX, would be $ XXXX/month. I am employed in XXXX for a non-profit rural hospital. Based on the location, wages are @ 15 % lower than in other locations. After I completed the recertification I received a note indicating the application was complete. As time began to close in on the deadline, I called NELNET three different times and related my concerns that the website indicated my new payment amount went from {$0.00} to @ $ XXXX/month. I was told not to worry because they were behind in processing recertifications. I was also told that if any further information was required I would be notified by an email. I was never notified and never received an email asking for additional information. I dib begin receiving notices that my @ $ XXXX/month payment was nearing its due date. Again, I called to ask what was going on and was assured my recertification was still in the processing and that I should hear back in the next two weeks once the recertification was complete. NELNET confirmed my income and family size via the IRS. The IRS sent me a notification that NELNET had accessed my IRS file well before the XXXX date. There was no reason for any delay. There was no request for additional information once I filed my application. My marriage status, dependants and income qualify me for the $ XXXX/month repayment under the repayment plan I was previously enrolled.
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| 09/26/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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My federal student loans were discharged due to XXXX. My application was submitted to department of education in XXXX of XXXX but not processed/approved until XXXX XXXX XXXX. I just became aware today XXXX XXXX XXXX that Nelnet said I did not respond to their request for information during the 3 year monitoring period so they reinstated my loans ( in XXXX ) and they are now in default. I have been continuously receiving XXXX benefits without interruption. I never recived the notifications from NELNET and I was understanding they had access to my XXXX benefit income. I never had income anywhere close to the federal poverty level. My health has declined more. They had my email but I have never received any notification of the loans being reinstated.I have been so ill I have not been doing anything and have help taking care of me.
Nelnet are now saying I have to go the the whole process again? but they can verify through SSA records that I have continued to be XXXX without interruption. This period far exceeds the 5-7 years they are wanting to see a form XXXX?
I absolutely was not notified of this action.
Due to my long standing XXXX and my XXXX being in effect continuously for a period far exceeding 5 years I am requesting they reinstate my XXXX discharge effective as it was originally ( or effective XXXX XXXX when my Dr certified me. I wish for them to remove derogatory reporting of default loans. I was permanently XXXX be the SSA prior to that. The department of education/nelnet is now supposed to contact persons who are showing as TPD to notify them of their right for relief. Even though my loans have been reinstated and put in default I have not been contacted.I had no idea. Many other also have experienced a similar situation and not been notified.
I never imagined there was a problem because I knew the dept of education was able to see my SSA information and my XXXX and I have continued in permanent disabilty prior to and since the XXXX application with no interruption and I have not exceeded the federal poverty level.
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| 10/25/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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My student loans were automatically transferred into the 'SAVE ' Income Based Repayment Plan from the 'REPAYE ' Income based repayment plan by Nelnet. The updated monthly payment number provided by them was almost double what the student loan calculator and my student loan planner estimated. So a new IBR application was created by me in XX/XX/XXXX. Several weeks went by without hearing anything from my student loan service provider. I contacted them and they said that they needed updated financial information from both me and my wife. I asked why I wasnt contacted by them directly to provide the information and they didn't have an answer. The information they asked for was provided on XX/XX/XXXX ( 1040 Tax forms for my wife and I ). I didn't receive any correspondence from them up until today, XX/XX/XXXX, in the form of an email saying that my application has been approved. When logging into Nelnet my estimated monthly payment responsibility INCREASED from $ XXXX to ~ $ XXXX. I immediately called the customer service phone number and was on hold for 1hr and 51minutes before a representative was able to help me. The representative told me that the estimated monthly number is high because they didn't include my wifes student loan burden into my calculation. When asked why, they responded that it's because I marked off on the application that we plan to file taxes separately. The Nelnet provider incorrectly advised me to resubmit a new application specifying that my wife and I plan to file JOINTLY in order to have her student loan date incorporated into my monthly calculation. Nelnet told me that the only way they will include my wifes loan data into my calculation is if I specify that we plan to file joint taxes. This was incorrect information provided by Nelnet. The SAVE plan allows married borrowers to file separately and I shouldn't have to submit a new application. Nelnet needs to calculate my monthly payment based on BOTH my wife and I 's student loan burden which will ultimately decrease my monthly payments significantly.
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| 05/20/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
Servicemember |
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My student loans were sold by Great Lakes to NelNet. Great Lakes held my student loans since XX/XX/XXXX. When they were sold to NelNet ( approximately XX/XX/XXXX ), my student loan account was closed on my credit report. It was my longest open line of credit ( since XX/XX/XXXX ). Closing the account, negatively impacted my credit score. A few weeks later, NelNet opened 9 new accounts on my credit report -- one for each individual disbursement over the past decade+. NelNet listed my oldest account at 7 years old although Great Lakes reflected on all three major credit reporting bureaus that it was as old as XX/XX/XXXX ( 12 years -- not the 7 years NelNet is reporting ). The numerous, newly created accounts by NelNet along with closing my oldest line of credit after my student loans were sold, dropped my credit score more than 100 points. I've attempted to contact them about the issue/ concern. I submitted an online inquiry through their website and have not heard back. I called and spoke with a customer service representative who was unable to offer any sort of advice or guidance in correcting the issue. The representative stated that Great Lakes was likely reporting it incorrectly previously. Great Lakes held my student loans for over a decade. I have no control or say in my student loans being sold. Whether Great Lakes was reporting incorrectly or not is irrelevant. Why am I being penalized for something completely out of m control? To make matters worse -- I am currently in school. With the way NelNet is reporting, a new account will be opened on my credit each time a student loan payment is disbursed. In my case, each school term is approximately 10 weeks long i.e. NelNet will create and open a new account each time a payment is disbursed every ten weeks until I graduate. Each new account negatively impacts my credit score. I'm not sure how this is ethical or even legal and have no one to turn too for guidance or any sort of resolution. Credit score impacts every area of our lives : homes, vehicles, school, medical, etc..
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| 11/03/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
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I have severe XXXX XXXX. My spouse is helping me. The form for authorization is attached. It's harming my health to have such issues with these servicers. The stress is causing a list of symptoms. I need help. They arent listening to my spouse either. Issue # XXXX. Got a notice from XXXX that my application for XXXX discharge is being delayed by Nelnet because they spelled my name incorrectly. They wont communicate directly with Nelnet, they said I have to. We tried, and Nelnet refused to investigate the issue or it appears even to read our concerns and sent an auto generated message signed as if a human read and responded when they did not. We tried to remedy this issue three different ways before coming back here to utilize the CFPB complaint portal, yet again, for unethical customer service practices of the student loan servicers. Issue # XXXX. XXXX is trying to charge me for my loans and saying I have payments due even though they have been notified of the XXXX discharge process which is in direct violation of federal legislation. Note : The customer service reps that have responded to these complaints in the past are not allowed to handle my file any longer, they have a conflict of interest because they are a part of the problem and I have direct previous complaints against them on an individual basis. See screenshot for evidence of XXXX charging fees illegally. I have years of history of discrimination by the student loan servicers and US Dept Ed as a XXXX female, and this is my final attempt at resolution to preserve my health conditions from worsening before I officially secure a Federal Civil Rights Attorney. I am serious. This treatment needs to stop. I more than qualify for XXXX discharge and I will receive it, in a timely fashion, and the derogatory information about me and stone-walling will stop or I will file and win in federal court to force it to stop. My XXXX XXXX has reached out to Nelnet multiple times, the XXXX branch of Nelnet seeking help, and literally never even received a response. It is a disgrace.
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| 10/31/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I submitted a letter to the XXXX Credit Bureau XX/XX/XXXX to update this suspicious information. I've talked to the bank & they've agreed to remove the account. BUT XXXX has some internal block which they're claiming they can use to not remove the account because they feel they're above the law. When questioned why they're not accepting the dispute letter they claim they have an internal policy ( which is OUTSIDE FCRA laws ) & they're unwilling to explain why they won't accept the dispute letter ( which is a FEDERAL LAW ). So XXXX feels they're above the letter of the law & will not explain their policy...
As required under Section 609 ( a ) ( 1 ) ( A ) Disclosures to consumers [ 15 U.S.C. 1681g ] ( ( a ) Information on file ; sources ; report recipients. Every XXXX shall, upon request, and subject to 610 ( a ) ( 1 ) [ 1681h ], clearly and accurately disclose to the consumer. If the consumer to whom the file relates requests that the first 5 digits of the social security number ( or similar identification number ) of the consumer not be included in the disclosure and the consumer reporting agency has received appropriate proof of the identity of the requester, the consumer reporting agency shall so truncate such number in such disclosure. & Section 611 ( a ) ( 1 ) ( A ) Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( a ) Reinvestigations of Disputed Information. If the completeness or accuracy of any item of information contained in a my file at TransUnion is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a creditor, the Bureaus shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from my file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or creditor.
XXXX XXXX Date Opened : XX/XX/XXXX Balance : {$0.00}
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| 05/03/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My student loan with XXXX XXXX was sold to XXXX XXXX XXXX in XXXX of XXXX. At that time, my student loan payment was {$370.00}. I have made almost all my payments on time ( with an exception after my house caught fire and another where I had an unexpected medical expense ) and frequently larger amounts than have been requested, but my variable interest rate continues to rise and so does my payment amount. I spoke with someone today on XXXX at XXXX XXXX and asked how I could lower my payments. She told me one way to lower it XXXX XXXX, but said that every three months, my rate would continue to increase.
This didn't seem correct to me ; I've had a variable interest rate on my student loans since XXXX of XXXX and XXXX XXXX had lowered it before when the market was good. I know the market is bad now, but she distinctly said that it would raise every three months. I sought advice from my parents, who told me to request a Terms of Service from them. I called back at XXXX XXXX and spoke to another person who said that my rate was actually adjusted monthly. She also said very clearly that variable rates do not go down and that it would continue to rise until I hit my maximum interest rate of 18 %.
I understand that if I had signed a contract with this company saying that, I would be at fault, but I did not. My original loan that I signed a contract for was with XXXX XXXX and my loan back then was clearly variable and amounts went up and down. I'm highly concerned about this, as I don't work in a very high paying role ( I work for a non-profit ) and if my loan will keep slowly marching to an 18 % interest rate even when I'm paying over what I owe, I won't be able to survive. I'm paying {$550.00} a month right now, which is a huge strain on me. It's a variable rate and should be able to decrease, I just need them to reassure me of that and they tell me that it won't. For the record, in XXXX of XXXX, I was paying {$370.00} ( or about 8.36 % of my annual pay ) and I'm now paying {$510.00} ( or around 11.21 % of my annual pay ).
|
| 05/20/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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In XXXX 2015, the student loan servicer lost my documentation to support a new payment plan. I have an email that was sent to them with the documentation, my social security number, and name which was what the associate said was needed to submit the documentation. In XXXX 2015, after 2 months, I was notified of the missing documention in XXXX 2015 the agent told me if I made a payment my loans would be current and my credit would n't be affected, so I made a payment. Now knowing better I checked five weeks later, my repayment plan had still not been processed, so I had to make another payment to keep my loans ( what I thought was ) current. The following month I checked again and my payment plan was in place, I set up auto pay and did n't think of it again until I applied for a mortgage and was surprised to find that in XXXX 2015 I was reported 120 days late on XXXX separate accounts seriously affecting my ability to secure a mortgage. I called the servicer to file a credit complaint and was told that it appeared a payment was processed incorrectly and that the department is not reachable by phone and this matter would take 7 to 10 days. When I called 7 days later I was told this was still in process and they would contact me for a resolution. When I called to check on the progress at 10 days I was told that I was misinformed and that these claims take a full 30 days. I was also told that there was nothing I could do to dispute the misinformation I was given. I asked to speak to a supervisor, who advised me that I could not contact the resolution department, that I could not move my loans to another servicer and that I would be forced to wait as this situation appeared to be due to my fault for not paying from XX/XX/XXXX to XX/XX/XXXX ( still not 120 days past due ). I asked to speak to a supervisor again and was told that I could not speak with anyone else and that he would submit my case as a teaching tool for other associates to assure the misinformation was corrected. I received an email that a complaint was submitted.
|
| 11/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
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Web |
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I have filed a dispute with XXXX about student loans because of how the change was made on the enrollment form to change my identity in the year of XXXX, The SSN number written on top of the enrollment form is not my handing writing and the student ID number is not the one use in the school.That the reason I know my identity was changed on the enrollment form.I have never given anyone permission to change my identity.I am very competent in understanding when my signature has not been signed electronically or any other form XXXX all information all this came out during the pandemic in XXXX school is now closed according to their website which was located XXXX XXXX XXXX XXXX XXXX XXXX XXXX IL XXXX have been fighting my identity with XXXX for past 21 years because somehow XXXX had in their system my daughter SSN number for me since XXXX, which that should have never occurred because I uploaded the information on those days ; The dispute days XXXXBy law once an account has been deleted it can not be put back on your report the amount of XXXX was deleted on the dates above which was not showing on my report and a letter generated that it did not appear.There was an account with XXXX that the representative stated was a snippet from XXXX after years of fighting my identity with XXXX.By law you can not go back and add an account once it has been taken off.Which you all put it back on my report XXXX XXXX after sending a letter stating that it does not appear on your report On XX/XX/XXXX and you all sent a letter to unfreeze my credit report, which I did not request that to XXXX or any other affiliate of XXXX I only disputed the information on the above dates that are listed.There were two letters generated on XX/XX/XXXX and XX/XX/XXXX that the item does not currently appear on your credit report.Reason I am filing this again is because it was put back on my credit report after it was taken off previously new material has been presented with this inquiry such as my daughters SSN that was generated for me back in the year of XXXX.
|
| 09/12/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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I have a U.S. Department of Education federal student loan that is being serviced by XXXX XXXX and the guarantor is Nelnet. The total loan balance is {$3700.00}. The account number is XXXX. I applied for a XXXX discharge because I am XXXX, I receive {$1000.00} monthly in social security XXXX income and this is the only income in my household. I can not afford to repay the student loan balance due to my fixed income. I barely have enough money to buy food after paying for housing and utilities. I provided Nelnet with the completed XXXX discharge documents and a letter from the social security administration stating that my XXXX has been certified for 3+ years. Nelnet denied my request for XXXX discharge because they request a XXXX certification of XXXX years. I have spoken with the social security administration and they have advised me that there is no such thing as a " 5-7 year XXXX certification. '' I reported this information to Nelnet and they still refused to reconsider my request for XXXX discharge. The Doctor that previously certified that I am XXXX has retired and is no longer a practicing physician. Instead of acknowledging the 3+ years of XXXX ( + means greater than 3 years ) Nelnet insist on making my life a living by requiring 5-7 years of XXXX certification. Please note that I have received social security XXXX since 2005 - present day. I have been approved for my LAST forbearance and I am terrified of what the outcome will be when the forebearance ends because I can not afford to pay.
In addition, my student loans are result of me pursuing a degree at XXXX University. I only took XXXX course at XXXX University, a For-Profit educational institution. The tuition was astronomically high.
I am requesting that my student loan balance be discharged as a result of me being permanently XXXX and I am requesting that my student loan balance be discharged as a result of me accumulating unnecessary student loan debt because I was taken advantage of by a For-Profit college, XXXX University.
I sincerely thank you!
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| 01/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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This is a formal complaint that Firstmark Services is in violation of the law. I find that Firstmark Services is in violation of 15 U.S. Code 1692g - Validation of debts : ( a ) Notice of debt ; Within five days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer a written notice containing ( 1 ) the amount of the debt ; ( 2 ) the name of the creditor to whom the debt is owed ; ( 3 ) a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector ; ( 4 ) a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector ; First Mark Services is illegally reporting on my consumer credit report alleging that I owe them money for a loan. I have never consented to do business with this entity, signed any loan documents with them, or granted them permissible purpose to obtain my personal information let alone furnish it on my consumer report. I demanded that Firstmark Services validate the alleged debt they are reporting on my consumer report and they failed to comply with any sections of 15 U.S. Code 1692g.
Firstmark Services is willfully reporting misleading and inaccurate information. They responded to my request with : all credit reporting is valid and accurate along with we do not offer courtesy credit reporting retractions. This is unacceptable and unlawful as this does not validate any debt. I am very concerned and damaged by their actions. I am seeking legal counsel and would like to file a formal complaint.
|
| 04/17/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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In XXXX XXXX, I was contacted by First Mark Services concerning my private loan. I XXXX from XXXX school on XXXX XXXX, XXXX. Immediately after XXXX I requested a grace period of 6 months after XXXX to begin repayment. A representative, XXXX XXXX from First Mark Services indicated that their records reflected that I used the grace period during the period of XXXX XXXX through XXXX XXXX. However, during that time period I was enrolled in school and did not use that grace period for repayment as I was a XXXX student and not required to make payments on the loan during that time. At the time, I submitted the form to nelnet loan company it was accepted by the customer service in XXXX.
I submitted the same form that during that time I was enrolled as a XXXX student in school ( XXXX in XXXX ). Upon submitted the form I found that without further evaluation or confirming my enrollment they denied my request via the indicated form.
Desiring to resolve this matter I then requested to reduce my payment amount to {$50.00} a month since I am currently unemployed and preparing for resident matching this summer, XXXX. After several email exchanges with XXXX XXXX, it was concluded that I could make $ 50 monthly payments until I became employed and was able to make the full monthly payment amountIn my email I stated that I will be able to make {$50.00} now then 2 weeks later I will be able to make a payment of {$100.00}, then afterward I will make auto pay of {$50.00} a month. I made my XXXX payment of {$50.00} then he contacted me and indicated that I will need to start making full payments and denying that he agreed to reduce my payment to $ 50 monthly.
I felt I was really misinformed and misguided by the company. At the same time, I felt I was robbed of my grace period.
I am trying hard to work things out with the company while the company is not even doing the minimum to help me. They are not even meeting the minimum requirements as indicated by law to completely inform me. They are using short answers that have misguided me.
|
| 09/23/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account status incorrect
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Web |
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I aquired about {$34000.00} in federal student loans with Nel Net, from attending XXXX XXXX and after consulting with a Credit Repair Attorney and Credit Analyst, I learned that I have XXXX accounts with Nel Net. Each account is showing that I have 10 late payments, with a total of 90 late payments combined. They are showing on my credit report as negative accounts and it is heavily impacting me and my credit. I placed my loans on forbearance due to economic hardship and while my loans were on a forbearance status, my student loan company kept on reporting my payments as late payments to the credit bureau in XXXX, XXXX- ( 90 days late ), XXXX- ( 120 days late ), XXXX ( 120 days late ), XXXX ( 120 days late ), XXXX ( 120 days late ), and in XXXX XXXX- ( 120 days late ) and again in XXXX XXXX- ( 90 days late ), XXXX- ( 120 days late ), XXXX- ( 90 days late ), XXXX- ( 120 days late ). I placed my loans on forbearance a few times and each time I would do so, I would place my loans in forbearance status over the phone with a representative because I did not have immediate access to a fax machine or computer. I would also ask what I needed to do on my end to make sure I wouldn't fall into a negative status and their response was to continue to call back.
Nel Net did correct some negative reports and I really appreciate what they did but after learning of the new negative reports, I am asking and begging Nel Net to please remove the negative reports off of my credit. It is really impacting me personally and mentally, there is a very high chance that I will need to move out of my curent home with my children and move into a relatives home because I can't afford to pay a high deposit rate due to my credit that is being impacted by the negative reports from Nel Net.
I've asked Nel Net to please help me out and they state they can't do anything for me but to file a dispute with them. They also stated I was not eligible for the forbearance program because my time on the program expired and I was not informed of the situation.
|
| 10/10/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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During the XXXX pandemic I began qualifying for Public Service Loan Forgiveness Program ( PSLF ). When I started working for the federal government at the start of the pandemic, I was not aware that I qualified for PSLF. My loans were originally through Great Lakes Educational Loan Services , Inc. After qualifying for PSLF , my loans transferred to XXXX XXXX During the pandemic, I paid off some of my loans completely while they were still with Great Lakes Educational Loan, Inc. After qualifying for PSLF and realizing that non-payment during the pandemic counts as payment, I requested to have my loans reinstated and the money refunded. I initially contacted Great Lakes Educational Loan Service, Inc who informed me that my loans had been transferred to XXXX and that I needed to request the refund through XXXX. On XX/XX/XXXX, I contacted XXXX to have the loans reinstated and refunded. They accepted my request and ask that I check back in XXXX business days. On XX/XX/XXXX, I contact XXXX again and asked that the loans be reinstated and refunded. On XX/XX/XXXX, I contacted XXXX again and made the same request. On XX/XX/XXXX, a check from the Treasury Department arrived that was a refund for my reinstated student loans totaling {$570.00}. However, during the pandemic, I paid off {$58000.00} in student loans. On XX/XX/XXXX, I contacted XXXX and informed them that the refunded amount was incorrect. On XX/XX/XXXX I contacted XXXX again and requested that the correct amount be refunded totaling {$58000.00}. On XX/XX/XXXX, I contacted XXXX again and requested that the correct amount be refunded totaling {$58000.00}. On XX/XX/XXXX I contacted XXXX and was informed that I needed to ask Nelnet to reinstate my loans so that I could request a refund. I contacted Nelnet and was informed that XXXX is responsible. Both loan servicers are stating that they are not responsible for reinstating the paid off loans and refunding me {$58000.00}. However, on the XXXX website, Nelnet is shown as my servicer for the loans that were paid off.
|
| 04/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My Federal student loans were being serviced by Great Lakes which was recently bought out by Nelnet. Great lakes had a very user friendly website allowing us to set up repayments in many ways and was very user friendly. Nelnet informed us that our current auto debit settings would be stopped and we would have to login and set up our account with them. As soon as I got the information ( XX/XX/2023 ), I logged in today and set up my account but they would not give me an option to start auto payments for 5 months ( XX/XX/2023 ) and did not have an option to pay more than the minimum amount due. The fine print on the website stated that we could may more to pay off our loan more quickly at our request but since there was no place to do it online, I called their phone number. I explained to the representative that for years I've had auto debit set up even through the federal loan forbearance period and I've been paying a few XXXX dollars more per month to reduce the loan burden. The auto payment system works best for me since I own and run a small business, have two small kids, and don't want to drown in debt until I'm retirement age or accidently forget and miss a payment. The customer service rep said there is no way to set up auto payment to start sooner or to set it up at paying a higher rate, I would just have to go on their website each month to make a higher payment. It doesn't make sense and just seems like this new loan servicer is trying to prolong people 's debt avoid accepting payments which interest rates are deferred, and increase risk of people missing payments. I then tried to go on and just schedule payments out until the auto payment could start but it would only let me schedule 1 payment out over the next month and nothing else. I believe this bank is taking advantage of me as a consumer, not giving proper information out, not allowing best banking practices, and shouldn't be allowed to service federal loans. Please help make this right or get me another loan servicing company that can help. Thanks.
|
| 12/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Co-signer
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Web |
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I am filing another complaint in response to my last complaint. I have tried and tried to have Nelnet assist me as the co-borrower and I have been told I have no rights to making decisions with the loan for YEARS. I do not have access to the online account and need it. I have requested a forbearance and have been told that I can not qualify without the primary borrower and now it is because they are commercial loans. I can not consolidate into a Direct Loan as suggested by Nelnet in a recent email sent to me because the loan is going into default. The primary borrower is now homeless and inpatient in a hospital as of Sunday XX/XX/XXXX. I am waiting for the loans to be separated which will not occur until late XX/XX/XXXX. I have been informed that other individuals in the same position as me in terms of commercially held loans have been granted an administrative forbearance for 12 months through the end of XXXX. The Ombudsman does have my case. I have applied for the split of the loans. I have continued to make my partial payment every single month for the duration of the loan and my credit is now damaged because my ex-husband failed to comply with the terms of the loan. I have no protection and for years all that Nelnet says is " Sorry ''. I can not reach a human being at Nelnet 's call center and have to wait until they contact me sporadically. Nelnet is negligent and I have been a victim of not only my ex-husband for years as well as the two student loan servicers in which I had to deal with. My rights were and continue to be violated. Nelnet has no issue now coming after me and admitted numerous times over the years that I would ultimately be held responsible despite my payment history and request for assistance. The Dept of Education and government should hold these lenders accountable like you, Nelnet. Poor and unethical business practices. I disputed my credit report after Nelnet reported the delinquency AND as a result Nelnet sent me a letter stating that I do not have an account with Nelnet. WHAT???!!!
|
| 02/08/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
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|
Web |
Servicemember |
|
My loan was sold to Firstmark services. First of all, when I first got with this new company, I was told I had 90 days before being reported to a crediting agency. A little long, but I always made sure I kept it in that window since Im trying to start my life off. At the start of this process, I hit some snags because the XXXX XXXX was supposed to be paying this loan per my enlistment contract as a part of my bonus. When I found out that the XXXX was not fulfilling their end, I started paying. After starting to pay, I continually told Firstmark that I am the primary so please get with me on all the information I need to know. Firstmark continually sends mail, emails, and calls to the Co-Signer, XXXX XXXX ( XXXX ) and only sends me the bill. Firstmark does call but I repeatedly told them that I am a Deputy Sheriff on Midnights and when they call I am asleep. The times I do get to answer, no one answers the phone. Ive even heard the person on the other end of the line having a conversation. They will then call the co-signer as if I didnt answer at all. For example on XX/XX/XXXX, I answered the phone and, with witnesses, stayed on the line for XXXX minuets with the both of us trying to get someone on the other line to talk. Then, XXXX minutes later Firstmark called the co-signer and left a message. Something Firstmark has never done for me. Now, the co-signer is threatening to sue me due the him being adversely affected by the situation and me not being able to take care of the situation. All due to the fact that after multiple complaints Firstmark refuses to elevate the issue. Ive reported to management multiple times and when I ask to speak to management, like today XX/XX/XXXX, I get hung up on. I feel as if Firstmark is operating as such on purpose given the fact the co-signer has stated that he will not pay any part of the loan to both myself and Firstmark. As I do not have the best history of payment, I do have a history even paying more than what the monthly payment is at times in order to try and catch up.
|
| 01/03/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
Older American |
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I am XXXX. My student loan was forgiven in XX/XX/2015, Since that time and earlier, I lived on {$750.00} per month social security and SSI XXXX per month. Nelnet is trying to collect my forgiven loan by stating it was re-instated. My income did not increase more than {$5.00} over the years. Every since my loan was forgiven scammers have tried to collect it from me and of course their interest is astronomical. I went to Nelnet 's website to complalin and they require a social security number. I am not giving my social security number to anyone. My doctor has filled out additional paperwork to prove I am XXXX no less than 3 times. I refuse to ask him to do so again because it does no good. How can a loan be forgiven, then out of the blue be reinstated? It was forgiven! I am still XXXX. No cure has been found! I have XXXX XXXX.
Here are their addresses : 1. U.S. Department of Education Nelnet XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NE XXXX XXXX 2. XXXX XXXX XXXX TX XXXX XXXX and XXXX XXXXXXXX Then, XXXX XXXX XXXX All of this in one letter to me. I feel I am being harrassed for the 20th time from someone trying to get money out of me. That loan shows paid on my credit report and I don't want these people changing that. All these years I have lived on the little cash I had except for my car loan and I don't want them messing up my credit. Please help me. I do not want to make my doctor fill out paper work for this forgiven loan for the 4th time. The student loan webiste says 3rd party collection is not them. I refuse to give someone I do not know my social security number. I have been hacked more times than I can count. Can you please resolve this. There is no good reason my forgiveness should be changed. If forgiven, isn't it forgiven? Thank you so much for your time. I feel those of us XXXX are constantly being harassed for student loan money. Seems too that our forgiven loans keep getting sold to different scammer pennys on the dollar. When I was forgiven, I believed that to be true. It was at one time.
|
| 11/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XXXX XXXX, received a letter with an account number ( XXXX ) on it indicating I can apply for XXXX XXXX XXXX. I had my student loans for when I attended and graduated through NelNet. I paid my loans off around XXXX ( not sure exactly but it has been a long time ). I attempted to call them on XX/XX/XXXX and was on hold for an hour and XXXX minutes and couldn't get through. The automated message was to try and use the automated services, but when I put in my information there is no record of my account. After that long being on hold I waited until XXXX XXXX to try and call again. The automation again said no record and that there was an XXXX min wait, then that XXXX min became XXXX minutes. After being on hold for over XXXX minutes, this company doesn't seem to answer or give correct information. I am concerned that there are now student loans out there for me since I am getting an application to discharge it, why else would they send me something regarding loans that were paid off over 10 years ago. Now I fear that I am going to have to go through for fraud/identity theft.
There letter states they are here to help, but not really. After trying to get a hold of them for almost XXXX hours, I am no further along than I was prior, except now more aggravated. I want to know why I received such a letter, with an application to discharge a debt that has been paid off for ages. If they say I don't have an account ( which the automation does ), then this is a misrepresentation and deceptive practice to send a letter indicating I can have something discharged that doesn't even exist, why else would a company spend all this money mailing documents/letters on items that are paid off, most businesses are there to make money, and there is no money to be made, nor a regulatory requirement to send something like this on a paid off account, which leads me to believe there is some sort of fraud involved.
If they say I don't have an account, then please provide a legitimate reason ( s ) for sending me this information.
|
| 01/06/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
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Web |
|
|
In XXXX I registered and enrolled in a XXXX XXXX XXXX program at XXXX XXXX. I was not a high school graduate nor did i have a G.E.D. I was very excited because at the time that was not a requirement or barrier in enrolling for the program. All they required is that I take some sort of test to prove that I was at required reading and writing levels to attend. I passed the test with no problem. I was so excited being a young single mom with an opportunity to start a career path. My student loans were approved. I started school but unfortunately had to drop out after a few months because I could n't find child care for my daughter. And could n't afford to pay any fines or payments back on my loans because I was not working and on public assistance receiving Cash Aid and receiving food stamps to take care of my daughter. A couple years had gone by and it was time to enroll my daughter in pre-school. I thought this would be the perfect opportunity to go back to school and finish what i started a couple of years ago. So I contacted the school and had to jump through hoops to get back in but I did everything that was asked of me. Paid a {$400.00} dollar fine and got 4 letters of recommendation from people I knew. And I wrote an Letter and Essay on why I thought i deserved another chance. Once again I was given a huge hug by the Dean and she told me how proud she was of me and I started Class a week later. One evening when i had gotten home i recieved a call from the school reminding me that i needed to bring in a copy of my diploma or GED to keep on file for their records. I explained to her that must be some sort of confusion. The next day in class the Dean pulled me out of class and told me that their policy had changed and they overlooked it in my file. And that I had two months to take my G.E.D and show proof in order to continue taking the class and stay enrolled. I became so discouraged that After a week I never went back to class. And here it is 8 years later and the government is garnishing my tax refund.
|
| 09/27/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX I contacted Nelnet to request an Administrative Forbearance for Joint Spousal Consolidation Loan ( JSCL ) borrowers and was told that I was granted an administrative forbearance for one year and that my next payment due date would be in XXXX XXXX I was read the prompt for receiving the administrative forbearance and I agreed to the terms. The administrative forbearance was also reviewed and approved by the Nelnet phone representative 's supervisor. It is now two weeks later and the forbearance is not applied to my loans. I was not informed that there would be a delay in issuance of the forbearance. I and my ex-wife, who is also responsible for these loans, have called nelnet daily for four days. I have spent 3-4 hours per day on hold with Nelnet without an answer. We have not received any correspondence confirming or rejecting administrative forbearance.
I previously requested administrative forbearance several months prior and after it being granted initially it was retracted and I was told that Nelnet had not yet received guidance from the department of education to issue administrative forbearances, despite the fact that this is described on the department of education website and other loan servicers have issued administrative forbearances to JSCL borrowers. However, Nelnet has now begun issuing administrative forbearances to to JSCL borrowers with FFEL loans. I know of several borrowers with the same type of loans that have received administrative forbearance.
I am requesting that my administrative forbearance take place immediately and I request all communication, notes and documents regarding my loans over the past year. My ex spouse and I also re-certified our IDR, but this process took several months and was delayed by Nelnet 's delayed response times, poor communication and instructions, and elimination of my access to my Nelnet account as well as refusal to include me on communications. Currently, all communication goes to my ex spouse who does not readily communicate with me.
|
| 03/07/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
I just called the student loan provider because I noticed that I had forbearance on my account, he said oh that is just an administrative one because you are waiting to hear back about your IBR. I double checked to make sure that I was not being charged because I did not want to be in forbearance I just wanted to get into IBR.
He double checked with his supervisor and found out that I actually was being charged for one month of forbearance ( XXXX ) because I was behind on my payment before I applied for IBR. Which is a whole other story because they lost my application the first round inXX/XX/XXXX so when I reapplied in XX/XX/XXXX I hadnt paid the past month because on their website it said that my application was processing. When I talked to the servicer that time she just send oh just resend your paystub and I will get the application moving. Not saying a word to me about putting me into forbearance.
Now on XX/XX/XXXX I called to double check the progress of my IBR and when he cam back to the phone and let me know I was being charged I asked him if there was anything I could do because I had already had this conversation a month ago and thought it had been figured out and now I am being charge XXXX to get to a IBR plan which was because I couldnt afford it in the first place.
He then let me know that while he definitely agrees what happened to be was wrong and how he believes me that my application was lost the first time that it was honestly an unwinnable case against the company because there is no documentation from the processing department saying they every received my first application so I would have nothing to show to say that I was wronged. He then added that it would only be XXXX a payment in the future on my loans so is it really worth it? He also added that to continue moving my application along they were missing how often I get paid and the application would not have been able to move along had I not called. They also had never informed me of this or sent me any notification about it.
|
| 11/08/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
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|
To whoever it may concern, I am a college XXXX from XXXX XXXX and I have had on going difficulties working with Firstmark Services in trying to find a more reasonable payment plan in order to pay back my student loans. My plan was scheduled to start in XXXX of 2019. Before my start day I tried to get my loans into deferment in order to same income in order to pay off my loan because I was not able to make the {$500.00} monthly payment as set up by Firstmark Services. After going back and forth for a couple of days, Firstmark eventually granted me the 3 month extended grace period for my loans. I was very grateful for the fact they approved my request, but was also nervous because I was working a minimum wage job and knew three months would come up quick.
Due to life circumstances I had to relocate from New York to Florida, which had a big impact on my finances. Now paying rent for an apartment, car bill, insurance, phone bill, utility bills, and other expenses, while being unemployed, I put in a request for another 3 month grace period due to these circumstances. Although I did start a better paying job in XXXX, I still was not in a position financially to start an additional {$500.00} monthly payment including all my other expense. After that request got denied, I reached out to Firstmark to see if we would be able to refinance the loan for a smaller payment for a longer period of time, which was denied. Even with offering to provide sensitive financial information, Firstmark refused to even talk with me and simply sent me an email denying all my request. I can not afford to lose my apartment, car, and job because this private loan company refuses to work with me even a little. I want to pay off these loans, but a monthly payment over {$500.00} is something I can not realistically make. I desperately need help and I hope someone will be able to help me because I'm running out of options of what to do. Thank you for letting me get a chance to submit my claim and I look forward to hearing from you soon.
|
| 11/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
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Web |
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|
Originally called Nelnet on XX/XX/2022 requesting a partial refund of {$5200.00} from a loan with a total balance of {$9100.00}, that I paid off during XXXX on XX/XX/2022.
The agent went through the entire process with me, where I gave verbal permission for the refund, in addition to, all of the other varying information that was required. That agent informed me that my refund would be reviewed and I would receive it within 4-6 weeks, going on to say that it wouldnt be longer than the 6 weeks. Lastly, the agent informed me that someone from Nelnet will be reaching out with further information and confirmation between my initial call and three weeks from then.
Having not heard anything from Nelnet in the four weeks, I called again today XX/XX/2022 to confirm that my refund was being processed and that I didnt miss the call or communication on their end.
The agent I spoke with today told me that it was strange that my refund was taking this long and it didnt appear that I needed to do anything further for the refund to be processed. Upon asking when I would be receiving the refund the agent informed me that it would be at minimum 30 days, but most likely closer to 60 days from today 's XX/XX/2022 conversation.
The agent was unable to confirm where my request was in the overall order of requests, or if they were able to process it sooner, in hopes of receiving the return within the initial 4-6 week that was quoted.
Just over a month from my initial complaint filed with cfpb and unfortunately nothing has changed.
Called XX/XX/2022 and again was told all of my paperwork is accurate, but they dont know why it is taking so long.
Called on XX/XX/2022 and the customer service agent was able to confirm again that all my paperwork was filled, but my application has not been processed any further. At this time, she stated that my loan would go from the initial 4-6 weeks to 12-15 weeks.
Feel as if I am just receiving the run around from Nelnet, always receiving varying answers with each separate call.
|
| 11/14/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I filed a previous complaint and your agency did nothing to address the issue except to close the complaint after a form letter that was sent to you about the loan. On XX/XX/XXXX applied through the Department of Education for the XXXX program. Called Nelnet on XX/XX/XXXX ( XXXX hours on hold ) and they said they didn't get it ( conveniently either Dept of Ed is negligent or nelnet but most likely both ). Took my time to give the rep all the tax info and uploaded it to the site while on the phone with the rep, and she said I was verbally approved for Save and would be put in the program within 10 days. Never happened. Called again in XXXX, another XXXX hours on hold, and was told they were waiting for my tax form, when I informed them it's already on their site and I could see it. Was told that it would be approved. Filed complaints. I received an email on XX/XX/XXXX stating that my request has been approved and to give them 10 days for it to apply. Gave them 10 days was never applied. Received an email on XX/XX/XXXX stating that I am now in forbearance with the interest that continues to accrue. Received another email on XX/XX/XXXX stating I need to pay them {$5.00} for the income based plan to happen. Why am i paying this fee when they are already collecting hundreds of dollars in interest that should not be accruing due to my application on XX/XX/XXXX and XX/XX/XXXX. Nelnet has a vested interest in dragging their feet to approve plans since they are gaining profit from the interest people are paying. The interest needs to stop accruing until this plan is implemented. I have done everything requested they have not. I should have the option of choosing my loan service provider because I would not choose Nelnet. Look all over the internet about their issues. They should not be allowed to stay in business and your agency should not just close complaints with absolutely nothing being resolved. I will be calling Nelnet again on XX/XX/XXXX and will probably be on hold for hours again. This needs to stop.
|
| 11/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
On XX/XX/XXXX I submitted an Income Repayment Plan/SAVEs application as student loan interest and repayments were about to start in XXXX. I submitted the application with all pertinent documentation. After a couple of weeks went by with no information, I contacted them via phone and the agent told me that the applications were being processed and they were very behind. I then received periodic emails stating that my application was in queue and another message stating that my application was put into forbearance and saw that almost {$500.00} in interest was added to the loan balance. After reading a few online forums in which several borrowers were stating that Nelnet wasn't properly communicating what was going on, I ended up calling again on XX/XX/XXXX to find out there was something manually that needed to be processed. So after waiting two hours to get ahold of someone, it was supposedly processed and the guy told me to give it a XXXX days for processing. After not receiving any information, I decided to contact them again on XX/XX/XXXX and was told by the woman I spoke to that they were processing applications for accounts that were past due and that it was taking them longer to get to the others. I explained to her that I was accruing almost {$500.00} a month in interest and would eventually be more since it is compounding. She put me on hold for quite some time waiting for a processer to become available and she finally said they were able to get everything approved and " pushed through ''. Today, XXXX, I get another almost {$500.00} in interest and my account online still shows some administrative hold. Because of their lack of staffing or properly processing documents, my account balance has gone up {$930.00} and there's supposedly nothing I can do about that. I can not spend hours on the phone trying to get ahold of someone nor are they properly communicating with borrowers when something is missing or needed. They just arbitrarily put people on forbearance that is making balances balloon.
|
| 07/11/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
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|
I have student loan under my name and cosigner, with Firstmark since XXXX which is a Federal student loan service provider and does not service Federal student loans. It only provides service for private educational loans. I was making auto debit payment option that offers me the peace of mind that comes with knowing my loan payments are being made accurately and on time. In XX/XX/XXXX, I notice my credit score drop by over 100+ point, and found out that it was missing of few payment on my loan and, I then contact Firstmart for more explanation. I was told that my cosigner file Bankruptcy, because of that they did not take my auto debit payment, they just report to all credit bureaus with out my knowledge. Firstmark did not send me letter or email or get no single call. They did said they will try to fix the situation, by this time damage was done. I was on process of buying house to my family, and I get deny because of this. Somehow it have been fix but it was too late. And then they did it again on XX/XX/XXXX with same unfair reason. My credit score drop by huge number again. I was told that I am not able to sign for auto debit payment no more and Firstmark can not contact me or send me reminder for payment, I had to remember every month to call and make payment because the status of the loan is bankruptcy. why me? I am human I could forget payment, and Firstmark did send reminder to every customer who are late from their payment but not me. I am the one who took the loan and I never say I would not pay. I only own {$290.00} from XXXX total. Its not fair for my family going through all this and pay all this price just because my old cosigner file bankruptcy. I am still paying but all I asking them that to fix the situation which they told me not this time. This matter affect my XXXX little kids life and my whole family. its cost me a lots to fix their first mistake and now back to problem. They are so fast to report late payment without one single attempt to contact me is affecting so many life.
|
| 03/30/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX I sent specific payment instructions to Nelnet : " I am writing to provide you instructions on how to apply payments when I send an amount greater than the minimum amount due. Please apply payments as follows : 1. After applying the minimum amount due for each loan, any additional amount should be applied to the loan that is accruing the highest interest rate. 2. If there are multiple loans with the same interest rate, please apply the additional amount to the loan with the lowest outstanding principal balance. 3. If any additional amount above the minimum amount due ends up paying off an individual loan, please then apply any remaining part of my payment to the loan with the next highest interest rate. It is possible that I may find an option to refinance my loans to a lower rate with another lender. If this lender or any third party makes payments to my account on my behalf, you should use the instructions outlined above. Retain these instructions. Please apply these instructions to all future overpayments. Please confirm that these payments will be processed as specified or please provide an explanation as to why you are unable to follow these instructions. Thank you for your cooperation. '' On XX/XX/XXXX, when checking my account I noticed that loan group F had accrued a larger than normal amount of interest : {$260.00}. Even though I was making my monthly minimum payments and occasionally making extra payments toward group F. After making an extra payment of {$500.00} on XX/XX/XXXX my due date was advanced.
It is criminal, and infuriating that I accrued extra interest because Nelnet did not process my payment instructions. My goal is to pay my loans off early and avoid gaining extra interest by doing so. My instructions were sent to serve that purpose. Nelnet did not follow my instructions and now I owe more interest, in spite of making early payments in order to pay my accounts of early. Nelnet should be held liable for reducing my owed interest amount because of their error.
|
| 10/10/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
I had initially contacted Great Lakes ( my student loan servicer ) on XXXX XX/XX/XXXX in order to enact a student loan payment refund under the CARES Act in order to get my student loan payments refunded that I had made from XXXX of XXXX to date. I had used their online services to send them email to request this refund, followed up by a phone call to them in order to ensure that they received my request successfully. The gentleman on the phone went over some details with me, ensured me that my request had been submitted successfully and that I should expect my refund within 30-45 days. After a few days, I received a call from Great Lakes regarding my refund request. The lady on the phone wanted to double check what dates/amounts that I was requesting the refund for. I informed her that I was essentially requesting enough of a refund to get me back to a {$10000.00} balance on my student loans, if possible. With that, we went down the line of my payment history on the Great Lakes website and concluded that XXXX XX/XX/XXXX to XXXX XX/XX/XXXX would be the requested date range for the payment refund and that the total refund would be {$5500.00}. The female representative from Great Lakes on the phone assured me that we were still looking at about 30-45 days for the refund to appear and agreed with that timeline. Following some weeks, I had still not heard nor seen a change in my student loan balance on Great Lakes or a refund in my account. With this, I decided to give it a few more days/another week or so before I called Great Lakes to get a status update. Upon calling their customer support line on XXXX XXXX, I was informed that my refund was still being processed, despite it being over 40 days since my request was submitted. Unfortunately with this call, I was informed that my request was now looking at a time line of 60-75 days, despite having submitted my request all the way at the end of XXXX prior. Unable to help me any further, I thanked the representative for their time and ended the call.
|
| 01/27/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Debt Validation Notice ( 15 U.S.Code 1692g ) XX/XX/2022 Re : ACCOUNT NUMBER : XXXX Dear, Great Lakes Educational Loan Services , Inc .
I am a natural person and federally protected consumer pursuant to 15 U.S.Code 1692a ( 3 ). This is my written notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g stating your claim is disputed and validation is requested. This is NOT a request for " verification '' or proof of my mailing address, but a request for VALIDATION made pursuant to the above-named Title and Section. I respectfully request your offices provide me with competent evidence that I have any legal obligation to pay you.
At this time, I will also inform you that if your offices have reported invalidated information to any of the XXXX major credit bureaus ( XXXX, XXXX or XXXX ) this action may constitute fraud under both Federal and State Laws. Due to this fact, if any negative mark is found on any of my credit reports by your company or the company that you represent, I will not hesitate in bringing legal action against you and your client for the following : Violation of the Fair Credit Reporting Act, Violation of the Fair Debt Collection Practices Act, and Defamation of Character.
If your offices are able to provide the proper documentation as requested in the following Declaration, I will require at least 30 days to investigate this information, during which time all collection activity must cease and desist. Also, during this validation period, if any action is taken which could be considered detrimental to any of my credit reports, I will consult with my legal counsel for suit. This includes any listing of any information to a credit reporting repository that could be inaccurate or invalidated.
If your office fails to respond to this validation request within 30 days from the date of your receipt, all references to this account must be deleted and completely removed from my credit file and a copy of such deletion request shall be sent to me immediately.
|
| 05/23/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
I submit a dispute with Nelnet due to a 120 day delinquency that I wanted to be redacted due to the circumstances and the late payments falling within the federal mandate due to Covid and the hardship it caused for everyone. I have disputed this twice with Nelnet and each time they ignore the circumstances and treat it as if Im disputing the accuracy of it ; which I was not.
Back in XXXX I placed my student loans in forbearance due to hardship. I didnt realize they went back into repayment so the account became delinquent XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX. I noticed when it hit my credit report, dropping my score XXXX points! I called and placed it back in forbearance as my situation did not change. I recently found out these lates fell within the government covid forbearance.
I requested a copy of my forbearance history and noticed that the government mandate back dated all the way to XXXX XXXX therefore my late payments are within the government mandated forbearance period. Since my delinquency fell in that time period of the mandate ; I reached out via dispute directly with Nelnet in efforts to have the credit reporting redacted. Without taking any of those factors into consideration they decided not to redact them because they confirmed the information was accurate. Once again, I was not disputing the accuracy of it I was asking for them to be removed to be fair because even the government recognized the time period I fell delinquent was a hardship for us all.
Even though the delinquency took place 3 years ago ; lenders will not look past it. A XXXX point drop. It was reported as 5 separate accounts with 120 days delinquencies. My perfect payment history ruined. This has caused a bigger hardship than what a monthly payment would have cost. They have all the power to redact it but will not. This does not feel fair and doesnt reflect my true credit worthiness. And the timeframe it fell in ; during a government mandate but still no consideration to it just feels like a huge blow.
|
| 12/11/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
In response to CFPB complaint XXXX, XXXX stated it would not respond to any further complaints regarding the issues within XXXX unless I submitted " compelling documentation. '' It would seem that despite providing XXXX ( XXXX ) years worth of Driver 's Licenses, XXXX did not believe they were sending billing statements to an incorrect address that was neither my address nor my physical address. And, despite disclosing my documented XXXX, it appears XXXX did not believe my XXXX under the XXXX would render me unable to communicate, write, think, etc., in instances where there are or have been supply shortages of medications I use to treat the disclosed medical condition. Finally, despite my disclosure of XXXX ( XXXX ) separate COVID infections followed by XXXX ( XXXX ) separate periods of XXXX, XXXX did not believe such periods of XXXX and/or XXXX would render me unable to communicate, write, think, etc. Hopefully the near one-hundred ( XXXX ) pages of documentation provided make clear a ) I do not live in Florida and have not lived in Florida since 2007, b ) I neither have a current mailing address in Florida, XXXX have had a mailing address in Florida since 2007, c ) I have a XXXX that is managed through medication that has been in short-supply for over XXXX ( XXXX ) year, d ) that shortage is on-going, XXXX ) I am rendered unable to speak, think, write, etc. due to the lack of medication and/or sudden cessation in medication when I can not get my prescriptions renewed due to the supply shortages, f ) For the period over which XXXX was sending my billing statements to address, and the cascading skip-tracing that resulted, that beyond the extent to which I demonstrated an ability to correct my address information when skip-tracing XXXX have overwritten my corrections, I was unable to speak, think, write, etc. due to the lack of medication and/or delays in prescription renewal, and/or sudden cessation in medication caused by the supply shortages, and/or because of long-COVID related XXXX.
|
| 10/24/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
Dear CFPB Leadership Team, I am the co-signer on 3 private student loans regarding my son 's ( XXXX XXXX ) attendance at XXXX XXXX College where he graduated with a XXXX XXXX XXXX degree in 2011. Since then, my son has worked very hard to be accepted into the XXXX Department at the XXXX XXXX XXXX.
After he graduated from XXXX XXXX, and before going back to college, he landed a full-time job and faithfully paid on his student loans for about 2 years. At some point the 3 private XXXX Bank student loans were combined into one payment. Later, there was a transfer of his accounts to XXXX XXXX. XXXX had returned to college by then and XXXX XXXX did not know he was again a student when the accounts were transferred to them. I had to plead with them to no avail about his need for deferred status while in school and eventually the MN Attorney General 's office became involved to help advocate for a student deferral and XXXX XXXX granted the deferment. Now we learn the transferred accounts have been taken over by XXXX and they want immediate payment. I pleaded XXXX 's case again with XXXX and explained that XXXX XXXX granted the student related deferment, but now XXXX phone people state that XXXX follows the original XXXX Bank arrangement and won't help XXXX with a student related deferment. The three combined payments they want is approximately {$480.00} per month.
My son does not have that kind of money right now and neither do I. Again, he faithfully paid on his loans after graduating from XXXX XXXX. Also, it is much more difficult to secure student loans for a second XXXX XXXX degree compared to loans offered for upper level degrees which are more generous with the dollar amounts given. An XXXX XXXX degree is much too difficult to achieve when XXXX wasn't your XXXX degree, hence my son is working for his XXXX in XXXX XXXX.
Thank you very much for your time. I have also written again to the MN AG office and they advised it is wise to also contact your office.
Sincerely, XXXX XXXX
|
| 10/28/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
To whom this may concern, Please note By law I can request information and debt validation on any account under FCRA 623.
XXXX XXXX XXXX XXXX For starters, Great lakes sent me papers stating I owed an alleged debt which is a violation of 15 usc 1692b ( 2 ). Great lakes also stated that I signed papers.
Please provide me with an original copy of contract bearing my signature in wet ink to validate what you sent to the credit bureaus to " verify '' this information reporting on my credit report and in any system holding my consumer information.
The above referenced account is on my credit report. Pursuant to 15 usc 1681a ( D ) ( ii ) ( ii ) ( ii ) communication of that information among persons related by common ownership or affiliated by corporate control; or ( iii ) communication of other information among persons related by common ownership or affiliated by corporate control, if it is clearly and conspicuously disclosed to the consumer that the information may be communicated among such persons and the consumer is given the opportunity, before the time that the information is initially communicated, to direct that such information not be communicated among such persons ; I never gave you permission to furnish, sell or distribute my personal information on my credit report.
Section 623 of the Fair Credit Reporting Act ( FCRA ), enforceable under the Fair and Accurate Credit Transactions ( FACT ) Act ; affords consumers the right to request that the furnisher of information conduct a reasonable investigation into the completeness and accuracy of the information being reported to the credit bureaus. Furnishers of information are under Section 312 of the FACT Act to establish and maintain guidelines on the accuracy and integrity of information furnished to credit bureaus, which means they should be able to conduct a proper investigation of records. Failure to perform a reasonable investigation can constitute legal action under the FCRA, Section 616, for willful non-compliance.
|
| 03/21/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I co-signed on my husband 's student loan with XXXX, when he graduated the loan was transferred to Firstmark Services. Since Firstmark Services has received our loan, we have had nothing but trouble. They tried to make us make a payment prior to the end of the 6 month grace period, they provided incorrect information to both me and my husband on separate calls. Furthermore, after my husband made a payment by phone in the amount required by the caller, I received collection calls stating that we still had a past due balance. After multiple requests for a break down of the payments, I still have not received such information. Now again, after making a payment, we logged into our account saying we have a past due balance.
We enrolled in interest only payments in XXXX, but have consistently received statements requiring principal and interest payments. Based on our XXXX statement, interest only payments should be around {$170.00} ( give or take a dollar or so ), but the current amount due shows {$280.00}.
Loan 1 Principal Balance {$15000.00} Interest Rate 11.49 % Daily Interest {$4.00} XXXX Daily Interest * 30 Days in the billing cycle = {$140.00} Loan 2 Principal Balance {$2900.00} Interest Rate 9.44 % Daily Interest {$0.00} XXXX daily interest * 30 Days in the billing cycle = XXXX Total Interest Only Payment for Loans 1 & 2 = {$170.00} This company violates the UDAAP by not producing the documentation to support the payments they are requiring and demanding more than what should be due. Looking at the XXXX reviews, I can see this is common practice with this company. I feel as though they are taking advantage of their customers. If we weren't so thorough with our bills, their deceptive acts would have caused us to over pay twice since XXXX. My husband and I just had a baby and are not made out of money, their abusive acts could have caused substantial injury in our lives. Please feel free to contact myself or my husband if you require further details regarding my complaints.
|
| 10/01/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Nelnet has now systemically and consistently demonstrated negligent and fraudulent practices.
Nelnet misapplied a {$30000.00} payment which caused great financial stress and hardship.
Since that time, Nelnet managers and advisers have consistently provided false and misleading information when I have asked for all my options to assist with repayment.
In the most recent incident occurring between XX/XX/18 - XX/XX/18, I called this shameful group to discuss options for repayment. I explained to this company that I have been filing applications for borrowers defense since I went to a " for profit '' university who I charge made misleading statements regarding my job prospects, income prospects, and so forth. The manager, XXXX, said that Nelnet receives applications from borrow defense " within 24 hours '', which turned out to be a viscous lie. Another manager confirmed that Nelnet receives the request whenever the DOE sends them.
I explained to yet another manager that due to all of this, I have been homeless for the last 5 years. I explained my situation and she advised me to consolidate all my loans so I could qualify for a low income apartment grant. I was absolutely shocked and sickened to find out I could do this directly with the DOE. Further, Nelnet has lied when it said that my only other option was to put all loans on " administrative forbearance ''. AT NO TIME did they tell me I could consolidate into an easier payment plans. Nelnet has consistently advised me that I am ONLY able to consolidate with PRIVATE lenders.
Nelnet did not at any time advise me that this was an option. Had I known this, I could have not been XXXX for the last 5 years, could have avoided massive interest assessment, and could have begun a reasonable repayment plan. Shame on Nelnet.
I have spoken with an attorney and, despite using what little money I have to stay warm and get food, I will use that money to take legal action against Nelnet if this issue is not resolved as soon as possible.
|
| 02/12/2018 |
Yes |
- Debt collection
- Federal student loan debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Servicemember |
|
Graduated from XXXX XXXX XX/XX/XXXX.
Received notification from XXXX XXXX ( third party lender for books/supplies/software NOT tuition ) I am a Veteran - gain college degree via Post XX/XX/XXXX GI BILL.
For 2 years - XX/XX/XXXX-XX/XX/XXXX went back and forth speaking with the school and XXXX XXXX and could not get a straight answer as to how I owe XXXX $ in Federal Student Loans?
Lived on and came across XXXX looking to collect same debt, then again a year later Nelnet looking to obtain this obscene amount of money.
Sent message today to complain to FSA.
After graduation, I have battled back and forth with, at the time was XXXX XXXX, third party that provided loans for books/ supplies/software. XXXX XXXX showed an astronomical amount I owed ( 20 plus thousand dollars. ). I Contacted the school and XXXX XXXX numerous times to explain how this is possible. My tuition was covered under my Post XXXX GI Bill. Because I could not get an answer to this amount owed, what it was used for, etc. I chose to carry on with life as best I could at that time. Only response was " You need to contact the school and they should be able to tell you what they used that money for .... '' Time went by and I got a piece of mail from Navient ( which used to be XXXX XXXX ...? ) stating about the XXXX XXXX I owe in " Federal Student Loans '' and need to arrange payments. I was not up to the level of stress this was going to bring. I later came to speak with them, addressing my concerns and they opted for my account to go into forbearance I believe. Currently today XXXX is who has contacted me to start paying. I am speechless on these actions for this high amount to be paid by a Veteran that used his Post XXXX Bill for college tuition to better my abilities but am threatened by this amount to pay.
XXXX XXXX XXXX Your case has been submitted! Your case number is XXXX.
Thank you for submitting your feedback. We will respond and acknowledge receipt of your feedback within the next 15 days.
|
| 01/26/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
I initially had a consolidated FFEL loan through Great Lakes Education, the loan was sold to NelNet on or about XX/XX/XXXX. I was told there would be no changed to my agreed upon payment plan based on this move. My loan has been on the graduated repayment loan since the beginning of pay back and I am currently supposed to be paying XXXX a month until the loan is paid back. I have not missed paying any installment from the start of my payback period. In XX/XX/XXXX, I noticed that Nelnet had stopped the auto-deduction from my bank since XXXX. When I called Nelnet I was told that they changed my repayment plan based on info they obtained from XXXX University. The new payment plan is a lower monthly cost for an extended repayment length. At no time did I request nor authorize this change from either XXXX University or Nelnet. Nelnet told me they did this based on info they received from XXXX University and had placed an email in my " inbox '' on their website informing they were changing it. They refuse to return my plan to its original agreement. This is a deceptive practice and should not be allowed. I do not access NelNet 's website for any reason, as I trust the auto deduction will be carried out per agreed to by myself and the original payment plan. I did enroll in a XXXX program at XXXX ( I have since withdrawn ), but at no time requested any loans from the university or NelNet as I have been paying for classes out of pocket to avoid adding any more debt to my existing school loan. I have also been taking courses at XXXX XXXX University for several years prior to enrolling at XXXX and this did not happen based on those courses. I would like my original payment plan restored. They had no right to change my plan without my direct consent which they at no time received. On the phone conversation I did allow them to withdraw the amount necessary to make up for the missed payments for XXXX and XXXX however they have continued to only take the new reduced amount since XXXX.
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| 09/19/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
Servicemember |
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To anyone who will listen : My consolidation master promissory notes ( MPN ) are dated in XXXX, XXXX, XXXX, in such, there is no 6 months grace period. It is my understanding that all consolidated and non-consolidated loans are treated the same. When Nelnet began to enforce the newer version of MPN with Item 17 grace period, I never signed that version, I was never advised by Nelnet of any changes to my MPN or the enforcement of the newer version of MPN. I was in school for fall XXXX and took the spring/summer XXXX off due to a job relocation, to included, I am currently in school for fall XXXX. During my time away from school, my non-consolidated loans had a 6 months grace period. Without my knowledge, Nelnet reported to my credit bureau, XXXX, XXXX, and XXXX 90 days late payments during my VA mortgage pre-approval process. My VA lender disqualified my loan because of the recent XX/XX/XXXX 90 days late listed on my 3-credit bureau. I respectful request verifiable proof of a signed Consolidation Master Promissory Note ( MPN ) with Item 17. By Nelnet submission, their review my signed Consolidation Master Promissory Note ( MPN ) with Item 17 and upon request this document was never provided. Nelnet decision to enforce policy, shouldnt supersede contraction obligations has led me and my family into financial hardship and emotional stress with the negative credit report posting of late payments. With Nelnet negative credit bureau listing and denial of VA loan has presented very limited options regarding housing for my family. We are begging Nelnet or XXXX to reverse the negative impact. Ive enclosed my three signed MPN dated XXXX. I respectful request verifiable proof of a signed Consolidation Master Promissory Note ( MPN ) with Item 17. If the signed Consolidation Master Promissory Note ( MPN ) with Item 17 is not provided, I respectfully request the removal of all negative posting of late payments in XXXX & XXXX on XXXX, XXXX, and XXXX.
Thank you for listening, XXXX XXXX
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| 02/12/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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I made telephone contact ( XXXX ) with DeptED/Nelnet to stop reporting incorrect information to all three credit bureau. The date of the last activity is incorrect. They are no longer the loan servicer for my student loans. I spoke with ( XXXX-agent Id XXXX ) and she informed me that Nelnet does not report information after seven years. She explained that no XXXX balance on all accounts. She further asserts this should not be reporting on my credit report and they have not sent any information to the credit bureaus. She told me to send a copy of my credit report to verify what is exactly being report so they can see and make a dispute. XXXX I clearly do not understand why XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX and XXXX. The following loans are out of date : XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX, XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX When reaching out to all credit bureaus XXXX XXXX, and XXXX all verify the information is correct. These loan amount all affect my debt to income ratio. I do not have any student loans with the Department of Education/Nelnet. This company is not a loan servicer. The information should be completely removed from all of my credit reports and they have cost me Loan opportunities DECLINED for home loans due to the debt to income ratio is too high. According, to the Consumer Protection Fair Credit Report all information on all three credit bureaus, must be reported correctly with the same date of last activity, balance amounts, correct address information, and correct date of birth, correct year of birth, and correct address. When calling into Department of Education/NELNET they did not have my correct address, they did not have my correct telephone number, they did not have correct current information. I am going to take my concerns to Court to enforce my rights as a consumer. I have written at least five letters since XX/XX/2020 trying to correct this information.
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| 10/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have continuously tried to call Nelnet to request information regarding my student loans. When I call, I'm faced with long wait times that are never answered by an advisor. I've only been able to get through once and it was in XXXX of XXXX. The advisor, XXXX, advised me to call back closer to when a payment was actually due, which would be XX/XX/XXXX as she did not have any information due to awaiting the government 's decision on student loan forgiveness. After the decision was made by the Supreme Court to not uphold student loan forgiveness, I immediately started trying to reach Nelnet, as my payment was not available on the website.
Finally on XX/XX/XXXX - I was given a payment amount of {$31.00}. I paid that amount, but tried to call again to make sure that is what I owed and to understand what repayment plan I am on.
I logged back in not long after and my payment was then changed to {$210.00}. This seemed to be a more likely amount for my loan and what I owed. I made a half payment of {$100.00} on XX/XX/XXXX, preparing to make the other half on XX/XX/XXXX ( with a due date of XX/XX/XXXX ). I called again, to understand this is what I owed and to understand what repayment plan I was on - again, I could not reach a customer service agent.
I logged in today XX/XX/XXXX to make the other half of my supposed payment, and the payment amount then changed to {$140.00}. I have been on hold ever since trying to resolve this.
Just like any loan I would take out, I intend to pay it back, but unlike every other loan I have taken out, this has been a very challenging process. I should be able to see my payment every month and when it's due and easily pay it. Not log in several times a month, with the amount changing. The fear of daily accruing interest is also troubling me through this process. It's also very concerning I can not reach a human person to discuss this with. I understand the system is overwhelmed, but I am doing my part and should not be punished for that.
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| 05/28/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account status incorrect
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Web |
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I have about {$34000.00} in federal student loans with Nel Net and some payments are showing on my credit report as negative accounts.
I placed my loans on forbearance due to economic hardship and while my loans were on a forbearance status, my student loan company reported my payments as late payments to the credit bureau from about XXXX XXXX XX/XX/XXXX.
I placed my loans on forbearance in XX/XX/XXXX and I was asked to call back 6 months later to follow up with my account to continue to be eligible to for the forbearance program and to make sure i met the requirements. When I called back in XX/XX/XXXX, I was told by a Nel Net representative my loans were no longer on forbearance since XX/XX/XXXX and my account was showing in their system as past due and my account was in delinquent status. I told the representative it was an error and I did not authorize to terminate my forbearance status, the representative stated it was an error and my loans were going to be placed on forbearance once again. I called back Nelnet in XXXX and XX/XX/XXXX because my account was still showing as negative accounts in my credit report and I was reassured every time by the agent that my matter was going to get resolved because it was an error on behalf of NelNet and to allow some time for the matter to get solved. I called numerous times in XXXX to solve the matter and it was still not resolved. I spoke to a NelNet representative again in XX/XX/XXXX and she stated my loans should have never been taken off forbearance status and she was going to submit a dispute report to clear the negative payments that were showing in my credit report. Once the representative submit my request, the letter stated Ne Net did not commit an error in the reporting the late payments because NelNet stated I was not eligible for the forbearance program because my time on the program expired and I was not informed of the situation. NelNet stated they called me but I was not provided with a voicemail of the issue.
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| 04/15/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Since I took out a loan from XXXX XXXX with my mother-in-law as a cosigner to pay for my tuition, I had no idea that I was dealing with the worst scammers and abusers ever. When I graduated from XXXX XXXX XXXX in 2020, XXXX XXXX XXXX in XXXX XXXX, Oregon, advised me to settle the balance once I am no longer enrolled by paying a {$4000.00} fee. I informed them that I will begin working on it because I am in school. I was occupied with work and school because I had already started graduate school. I eventually invested my assets in fraud and lost them, and I was unable to get them back. Police, the FBI, and the bank all tried to assist me, but the effort was in vain.
All of these credits suddenly demanded payment for their outstanding balances at once, forcing me to start over. I instructed them to wait. I had to stop going to school for a while so that I could work harder to pay the costs. Before I knew it, XXXX XXXX had teamed up with FirstMark Bank IncXXXX to pay off their debt. They never communicated with me and attacked the credit rating of my mother-in-law. She contacts me on a Saturday, and I immediately rush to the XXXX XXXX XXXX on XXXX XXXX XXXX in Oregon to make a {$1700.00} payment.
XXXX Bank reduced my credit score from XXXX to XXXX over the course of two weeks while refusing to amend my mother-in-law 's credit report. Even worse, XXXX XXXX stalked me at work, at home, and everywhere else to get access to my social security account, XXXX account, net benefit, and bank information. Even at work, I filed a report about it with the union. They wouldn't raise either my credit score or that of my mother-in-law, which caused a split between us because of the decline in her credit score.
Even today, XXXX XXXX XXXX continues to stalk, harass, and intimidate me using other people. They intimidated me and harassed me by using my old attorney XXXX XXXX, XXXX XXXX ' attorney, as well as by physically pursuing me, defiling me, and faking an arrest for a default.
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| 12/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Around XX/XX/2022, I discovered that Nelnet is continuing to report me for owing them for XXXX of XXXX student loans I had with them. Both of the loans I had with Nelnet transferred to XXXX in XXXX of 2022 and then to XXXX on XX/XX/2022 as a part of my Public Service Loan Forgiveness process. What alerted me to the inaccuracies on my XXXX and XXXX credit reports is the increase in the amount I owe for student loans. The amount increased from {$160000.00} to {$220000.00}. Nelnet is still reporting me as owing them {$59000.00}. This is not accurate. I no longer owe them anything. I disputed the inaccuracy with all XXXX credit reporting agencies. XXXX completed their " investigation '' in less than XXXX weeks and stated my loan with Nelnet was accurate. I then contacted Nelnet and explained what I was seeing on my dispute report. The Nelnet representative stated she didn't know why because " they '' haven't reported anything on my credit report since XXXX, 2022. I told her that I could see on the report from XXXX that Nelnet DID report that I owed them {$59000.00} in XX/XX/2022 and again in XX/XX/2022. I then told representative that I needed something in writing to show that I have a XXXX balance with Nelnet. The representative told me she could not send me anything like that through email. I then informed her that Nelnet did send me a transcript of what I paid them throughout the years through email without any issues. I then asked her if I should contact the XXXX XXXX XXXX and within a few minutes, I received XXXX separate emails from Nelnet stating I paid off my XXXX loans with them. I then did another dispute with XXXX and uploaded the emails from Nelnet. I then contacted XXXX and XXXX and there have still been no changes. This has caused my credit score to drop XXXX points. The credit reporting agencies are not doing their due diligence to help me ( as a consumer ) with this Nelnet inaccuracy. I have also reported this to my state 's Consumer Protection Division.
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| 04/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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My name is XXXX XXXX, and I am writing you as well as sending mail for the violations you are committing from my personal research.
Account : XXXX To whom it may concern, I am writing to you again concerning account XXXX. Under the FCRA that you say you abide by here are some violations, you have committed after I have already informed you about them and you choose to ignore the LAWS I had provided so I will repeat them.
Pursuant to 15 U.S.C 1681 ( a ) ( 4 ), You are to respect my right to privacy as a consumer, which you have not because you are furnishing my personal information without my direct consent. You are infringing on my privacy.
Pursuant to 15 U.S.C 1681 ( a ) ( 1 ), You are reporting inaccurate information after I have provided you the inaccuracy in the name in the alleged debt which is an unfair credit reporting method.
Pursuant to 15 U.S.C 1681 ( b ) You are in violation with regard to confidentiality and accuracy since the name is an incorrect name which I have provided proof and made you aware and you choose to ignore this violation.
Pursuant to 15 U.S.C 1681 ( a ) ( 2 ) ( B ) Any approval of a specific extension of credit directly or indirectly is to be excluded from a consumer report, this alleged debt would not have been made if it wasnt due to an extension of the consumers credit.
Pursuant to 15 U.S.C 1681 ( a ) ( 2 ) ( A ) ( i ) any report containing transaction or experiences is to be EXCLUDED from the consumer report, and this alleged debt was a transaction and experience.
These are a few of the violations amongst many you have/are committing I have researched. Ignoring these will result in actual damages from willful violations and negligence.
Please address ALL violations in a 30-day period and failure to do so will be considered discharged and will need to be discharged in full and removed from all consumer credit reporting agencies. Not limited to XXXX, XXXX, and XXXX.
XXXX XXXX Account : XXXX Thanks for your cooperation, XXXX
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| 01/19/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
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Web |
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XXXX XXXX the consumer, Continue to Be damaged by the injurious nature of Nelnet / US DEPARTMENT OF EDUCATION. This is in response to Nelnets documentation and response thereof. Nelnet inc has Documented evidence of my account in a forbearance status with no interest incurring. Nelnet has also denied my claim which is being rejected. As I am a victim of identity theft due to the fact of NELNET INC AND ON BEHALF OF US DEPARTMENT OF EDUCATION ( technical third party with no standing ) TO BUY and securitized my information to XXXX,. This is not authorized.. this is a data breach. It has been stated by Nelnet That they must Furnish my account data proving they had no real reason only that must, Nelnet claim is not valid only a violation as to having no absolute grounds to furnish and did so WITHOUT MY CONSENT. if a reason was so it would have been listed, WE MUST does not mean we are able to ignore the consumer and make decisions without them. WITHOUT THEIR CONSENT which is in fact identity theft. NELNET INC also claims they are lender but not have provided any 1099 A or C copies for my tax purposes, nor 1099 OID or any forms that are supposed to be filed with the IRS that have not been and have also been acknowledged on form 13909. At this time it is being requested : The original transaction with US DEPARTMENT OF EDUCATION to clear up my name and to prove the theft of my Identity. As NELNET is REQUIRED TO PROVIDE THE ORIGINAL TRANSACTION DOCUMENTS pursuant to FCRA sec 609E. And attached. XXXX XXXX the consumer know I am the lender and with the credit, Nelnet has still not answered HOW YOU WERE ABLE TO OBTAIN MY INFORMATION. According to XXXX the consumer, you had no PERMISSIBLE PERMISSIBLE OR WRITTEN. CONSENT TO FURNISH A REPORT. In addition to the accuracy of the report pursuant to 15 USC 1681 AE you have not asked the consumer XXXX if the information is actually true. Instead violated my privacy rights, unalienable rights, and federal rights protected as a consumer.
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| 08/25/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Background : - Checks for loan payoff were mailed on XX/XX/2023 - As of XX/XX/2023, Nelnet is not showing any and/or all payments- Confirmed with Title Company that funds were taken out on XX/XX/2023- This is for myself and my husband.
Check Numbers and the Amounts : Check XXXX U.S. Department of Education {$4400.00} Check XXXX U.S. Department of Education {$5600.00} Check XXXX U.S. Department of Education {$8900.00} Check XXXX U.S. Department of Education {$870.00} Check XXXX U.S. Department of Education {$1300.00} Check XXXX U.S. Department of Education {$1300.00} Check XXXX U.S. Department of Education {$1700.00} Check XXXX U.S. Department of Education {$2800.00} Check XXXX U.S. Department of Education {$3600.00} Check XXXX U.S. Department of Education {$3700.00} Check XXXX U.S. Department of Education {$3900.00} Check XXXX U.S. Department of Education {$4400.00} Order of Events : XX/XX/2023 : - XXXX - Reference ID : XXXX on XX/XX/2023. On XX/XX/XXXX, XXXX mentioned despite the checks being cashed by Nelnet that they could not locate them and requested that we send evidence of check numbers and the amounts.
XX/XX/2023 : - XXXX ( referenced above ). Was able to locate the checks and put in a request to have operational accounting allocate the checks to the accounts. Mentioned it would take 7-10 Business days to show on the account despite Nelnet cashing the checks on XX/XX/2023.
XX/XX/2023- XXXX mentioned there has been no updated on the account but showed the request in the system.
XX/XX/2023 : - XXXX ( Employee ID : XXXX ), mentioned she sees the request in the system but informs me to wait until the end of the day given it is the 10th Business Day. 10th Business day meaning it should be rectified on XX/XX/2023.
I have called/emailed Nelnet several times and they are not addressing the issue efficiently and constantly come up with excuses. If Nelnet cashed the checks which already had account information, name etc, it should have shown in the account.
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| 11/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I consolidated my loans from XXXX to Nelnet when the payment pause ended. The total amount was {$200000.00}. They had the best interest rate option and payment for repayment - and the best reviews I could find for customer service ( unfortunately that was a XXXX error because all I'm seeing now is how awful Nelnet is ). I received an email from Nelnet that the loan was approved and asked me to log in and create an account- so I did. When I logged in the SAME DAY my loan was approved, the balance was {$170000.00} HIGHER at {$390000.00} with my payment TWICE as high as it was supposed to be!
So - I called Nelnet. I sat on hold for 2 hours and 10 minutes before someone answered ( all while trying to contact them through social media which they have their messaging turned off ). When the lady answered, I told her what happened and she quickly spoke saying, 'that 's an error on the site, it will be fixed, that's wrong - keep logging in and it should change ''. I asked if there were a timeline when it would be updated and she didn't have one - but she did say " you have a long time before your first payment, if it's not fixed by then, we can look at different repayment options or consolidation options ... '' My first payment is due in XXXX ( one month ). That's not a long time. Also - I'm acquiring interest on almost {$400000.00} of debt I don't owe!
Then - a week letter I received my congratulations consolidation letter with the correct amount on it. It states : " Congratulations! Your Direct Consolidation Loan was completed ( originated ) on XX/XX/2023 with a current balance of {$200000.00}.
So - I just logged into my account and the information is STILL wrong! It still has my payment at {$2300.00} with a loan balance over {$390000.00} AND {$700.00} of acquired interest SINCE THIS BEGAN!
Now I've been on hold for 41 minutes with an *expected* wait time of 90 minutes- and trying to find other options to move this loan. Going with Nelnet was a MASSIVE mistake!!!
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| 05/05/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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I have long struggled with the loan repayments as a single mother to a son with XXXX needing special intervention. Despite having XXXX college degrees, I have difficulty making ends meet. I always work full time and have *at least* one or two side gigs to supplement.
I didn't realize until the pandemic that when I refinanced/consolidated my XXXX XXXX loans to NelNet, I was put into loans backed by private lenders, so I am not qualified for any of the assistance others are getting, including the Covid forbearance OR the Public Assistance Student Loan Forgiveness program .
When I applied for the XXXX XXXX XXXX XXXX XXXX, I was informed my servicer would be notified and I could place the loans on hold for up to a year while the determination was made. I uploaded the documentation, but they did not acknowledge or accept it. Yet, interest and penalties continued to accrue. I have tried a few times to call NelNet and had difficulty reaching an actual person with whom to speak, which was different from past experiences, and this may have been due to the holiday season.
I uploaded the documentation again, but they did not acknowledge or accept it, and since XXXX NelNet has decimated my FICO by reporting delinquent payments.
NelNet finally offered a 3-month administrative deferment, beginning XX/XX/2022 ( and still hit my credit reports later that month ), while simultaneously removing the subsidized component from one of the loans.
I was laid off from my job at an escrow and title company, along with another, because we were at the bottom of seniority and the real estate markets have slowed. This occurred on XX/XX/2022. I have applied and been awarded unemployment and am once again searching for a job. I attempted to update my deferment to reflect this information, and NelNet has denied it, though I am still looking for the reason why.
NelNet has hit my credit reports for three consecutive months so far. My XXXX has dropped more than XXXX points because of it.
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| 10/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Currently, my student loans has been changed to a new loan provider. From Greatlakes to Nelnet this year of XXXX. At this point, my account has been targeted for harassment. My account with the server was just recently billed from my college institution XX/XX/XXXX and so on. Every since then, I am being charged interest rates everyday. I have been checking my account every since college reimburstments went out XX/XX/XXXX to make sure I am being billed the correct amounts and that I am not being over charged. On XX/XX/XXXX, I recieved a letter from them stating that they have set the interest rates to 0 % for the month of XX/XX/XXXX through when the payment pause ends. The letter also states that they have placed my loans in a payment pause for the period of XX/XX/XXXX through the payment pause ends. I checked my account four times in during XXXX and XXXX of this year and all four times interest rates in the amount of {$68.00}. XXXX have been charged to my account between XX/XX/XXXX - today and {$290.00} more and I need it to stop.. I tried calling and was put on hold for an hour and then disconnected after waiting. At this moment, they are not taking emails or phone calls. They will not answer the phone or except any emails or messages on social media.
Please review the websit email message. https : //nelnet.com/nelnetforms/emailus I will also like to mention that the company has a code of conduct policy they are failing to follow. https : //nelnetinc.com/code-of-conduct/ please consider.
The new company has also been targtng my credit report score by reporting new balances as new accounts. It's dishonesty to pull my XXXX XXXX down that's been in good standard for over 12 years now and it needs to stop immediately.
Again, my account with the new company has been targeted and monitored for harrassment, overstatements to negetively affect my credit score and loan interest rates and I need it to stop maliciously attacking my years of good reputation immediately.
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| 01/14/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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In XXXX I started my academic year at XXXX XXXX XXXX. After talking to my financial advisor, XXXX, who assured me this was not only a better choice as I had kids at home but they would also help me find a job through their internship program and help with job fulfillment at a reputable company related to my field of specialty, which was XXXX XXXX and XXXX
I finished my XXXX and tried for a very long time to get a job at XXXX XXXX, XXXX, and XXXX XXXX who did XXXX and XXXX applications. After searching and searching the academic center called me one day to tell me congrats on my graduation months prior and asked if I had found a job. After telling the young lady I hadn't found a job yet, the rep asked me if I was interested in going further to finish my XXXX? I was kind of apprehensive but thought maybe this would help. After one semester in, my loans and grants came to a halt and I had no more funds. Not only that I got my first loan bill in, which was for nearly XXXX. I wasn't even working and my husband was currently a student there as well thinking it would help him with his current job in going further in the company.
Well the joke was on us. My husband should have been apart of the student loan settlement in which he started in XXXX and finished shortly after. His loans are also through XXXX XXXX and he pays! Now we have XXXX terribly sick children and I cant work as Im constantly taking kids to doctor and I keep getting letters to pay and pay. I cant pay.
Now my loans have racked up to nearly XXXX and I have no career. In fact I have been laughed at and mocked in interviews at the paper that I have called a degree from university XXXX XXXX. I can't get a job making enough money to pay this loan back. This is disgusting that this type of organization exists. My husband is paying his loans although he has not moved up any more in his company.
I will be filing complaints everywhere and making sure not one person steps foot on this papermill college.
|
| 02/20/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My studen loan servicer is Nelnet. They notified me at the end of XX/XX/XXXX that they will no longer accept credit card payments as a form of payment. I'm a US citizen that lives and works in XXXX XXXX and currently do not have a US bank account. I contacted them about this in early XX/XX/XXXX to see what other alternative payment options overseas borrowers may have - after several calls and emails, I was told a prepaid card would work. I obtained a travel prepaid card that allowed me to load US currency - this was declined by Nelnet. They then told me the card needed to be a prepaid card coded as debit. I met with my bank in XXXX XXXX and they helped me track down a prepaid card coded as debit that allowed me to load US currency - this was declined by Nelnet. Nelnet put my account into forbearance until XX/XX/XXXX ( without my permission ) saying that they would find a solution for me in the meantime. It is now the end of XX/XX/XXXX and I have not heard a word from Nelnet. I've continued to send emails and they either don't respond or reply saying that I can use a prepaid debit card - they don't actually address the problem ( that the prepaid card coded as debit doesn't work on their end ). Once I can plan a visit home, I will open a US bank account in my name - but I am not able to do that unless I am physically present ( I tried opening an account through numerous banks ). Unfortunately, I can't just hop on a plan to the US for the sole purpose of opening a bank account ( airline tickets are around XXXX dollars ). I believe Nelnet is intentionally not responding to my emails now. I have also lodged complaints with the Department of Education. The first response from the Department of Education was to close my case, saying their records show Nelnet gave me a solution. I lodged another complaint saying that Nelnet did not give me a viable solution as their advised forms of payment were not accepted. This complaint is currently open and is still not resolved.
|
| 04/28/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Nelnet, Dept. of E d/Nelnet, and Student Loan Servicing stating XXXX XXXX XXXX XXXX , and XXXX XXXX known as XXXX XXXX XXXX on credit re ports. Nelnet stat ed in the attached letter by XXXX XXXX from Nelnet ( see at tached letter ) that all loans were excellent and they reported that to the credit reports but the credit reports reflect delinquent negative and missed payments only. * Loans were consolidated by Federal Loan Servicing in excellent condition ( see attached ) reflected in letter but not reflected on credit reports * Loans have been on the credit report since XXXX which is 7 years and legally should be removed unde r Fair Credit Report Bureau but they have manipulated the records the records to make it look like it is less than seven years but I have the origina l that states missed payments since XXXX ( see attached ). * All paym ents were missed since XXXX and the total reflected missed payments since no payments made and can be removed since it has been 7 years and this manipulation of records is illegal * The fact all loans were doubled and in some cases tripled to make my credit look worst is fraudulent. The letter by XXXX XXXX proves that I only had XXXX loans but my credit report shows XXXX XXXX negative credit reports fraudulently I need to have account numbers to see if things were double paid and why they are reporting things double the time * Missed payments keep changing too and that is ironic. * Student Loan S ervicing known at XXXX XXXX XXXX XXXX is still derogatory is collection and XXXX XXXX known as XXXX XXXX XXXX is collection when they were paid off and taken care of and have been in excellent standing since last yea r by Nelnet and a f ew months ago when XXXX XXXX XXXX took over shows excellent standing but that is never reflected on the credit report and that is the only thing that is true ( see attached no delinquencies XXXX XXXX XXXX )
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| 11/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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To whom it may concern, As many Americans, I have been trying to contact Great Lakes ( " GL '' ) to obtain accurate student loan information. During Covid I had submitted approx XXXX XXXXXXXX in student loan payments. I then requested a refund due to the CARES act.
I called GL on XX/XX/26 at XXXX MST to request a refund, we spoke we a GL rep who stated she would submit the request.
I then called GL on XXXX to ensure they had the correct information and GL advised they had no record of the XX/XX/26 call and no request had been submitted. This is unacceptable and I asked them to go back and replay the recorded phone calls. This request was NOT honored by GL. At that time the GL rep advised the request was formally submitted on XXXX. Since this was an error on GL part, I would expect them to escalate or to take accountability.
Since then, GL has updated their website to show I owe money and even allows me to " make a payment '' on my new loan value but I have not received any actual refund of any format. This seems like a law firm would love to analyze/review this aspect as it seems sketchy/illegal to allow consumers to pay when not having received a refund. I have contacted GL verbally and in email and have received different and misguided responses about my loan value and if I will even receive a refund. They state they have done everything on their end but yet no refund.
I work for a bank and our bank is NEVER allowed to state that the consumer owes money if the money has not actually been refunded. Also, my bank would never provide fake, altered, unsure, unreliable information to our consumers, as this would be a breach of fiduciary responsibility. This complaint is to ensure a student loan refund is provided to the bank accounts in the next few days, since it shows there is an active loan under my name. Please don't mess with people 's money as banks are held to high standards, so should GL. Times are tough and GL has only made them tougher.
XXXX
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| 01/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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In XXXX I attempted multiple times to make a payment on my student loans in order to pay off the interest before the grace period came to an end and the interest would be capitalized. I had many problems making the payments and would receive notification that my transaction would be completed within 2 buisiness days. 3 or more days later, without any notification, that the transaction had been cancelled. It had even disappeared from my Nelnet website accounts history. I attmeped to make the payment again, as this is a time senstive subject matter, as well as sent an email asking for help in Nelnets online cutomer service. The transaction was once again cancelled with no notification and deleted from my history, no email, nothing. After waiting two weeks, more than the alloted time that was said that they would respond to me ( 2-5 business days ), I still received no response from Nelnet. I logged into my account and attemped the payment again and sent another email via their customer service link, while logged into my account ( in this case I am clearly identifiable ) and the same events took place. No returned emails, no contact whatsover, and a mysteriously cancelled payment that once again did not appear on their website. This is extremely deceptive as it is in Nelnets favor to ignore my attempted payments, as they could charge a fee for a late payment or in my case they could have benefited from captalized interest. Thankfully after many days and numerous attempts I was able to make a successful payment before the end of my grace period but I am still extremely concerned as it has now been 3 months and I have not received any type of response from Nelnet. I know that my email address is correct on my account as I still receive automated emails from Nelnet about my statements but this is an urgent issue that could cost me and others money from deceptive tactics, especially young adults like myself who are just starting out in terms of banking and money.
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| 11/09/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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XX/XX/XXXX - Scheduled payment to pay {$100.00} to Nelnet to pay my loans for the month. I had sufficient funds so I was not worried that the payment would not go through.
XX/XX/2023 - My billing statement becomes available so I check my account to pay it early for an additional {$100.00} for the month only to figure out that XXXX 's payment did not go through. I schedule to pay XXXX and XXXX ( approximately $ XXXX {$210.00} ) off in one shot with sufficient funds for this and wait until XXXX. I then attempted to contact them through their portal with my information and issue using https : //nelnet.com/nelnetforms/emailus.
XX/XX/XXXX - In the morning, it was found on Nelnet that my payment went through and it says my next payment is due on XX/XX/! The amount seems as though it was not applied to the loan though. I went to check my XXXX XXXX XXXX checking account to see if the funds have been pulled, but no hold and no funds have been pulled yet. I assume it would take a little bit to reflect in both the loan and checking account until the evening.
XX/XX/2023 - At XXXX, I check my bank account to see if anything had happened yet, but nothing. I then look to see if my scheduled payment is there and the scheduled payment is gone and there's nothing proving I even had a scheduled payment except for confirmation emails of when I scheduled them. Now my loan reverted and says my next payment is due on XX/XX/XXXX again.
Today is XX/XX/, and still no response to my email or what is going on. I guess a huge issue is that the scheduled payment is being cancelled and Nelnet sends me emails regarding scheduled payment confirmations, billing statements, and everything EXCEPT the fact that my payment got cancelled which led to me being delinquent on a payment. How come everything comes through email except such an important thing? It seems like predatory practice as it seems I am not the only one having this issue per XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 06/21/2017 |
Yes |
- Debt collection
- Federal student loan debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
Older American |
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XX/XX/XXXX and again on XX/XX/XXXX I request under California Ci val Code # 2943, that the servicer Nelnet provide within 21 days : a ) Certified copy of the Promissory note ( the original student loan ) with any modifiactions there to, including all endorsements, allonges or other indicia of transfers and negotiations since the note was signed ; b ) Certified copy of the recorded loan with any modifications thereto, including all other indicia of assignments of beneficial interest ; c ) Claimed unpaid balance of the loan ( full accounting from loan inclination to date of demand including but not limited to interest rate charge dates and changed rate - i.e. amortization table format ) ; d ) Claimed amounts paid ( indica of consideration ) for transfers of beneficial interest and dates of those paid amounts ( " for value received '' ), admissible evidence of an actual transaction ; e ) Current variable interest rate of teh loan along with history of changes thereto and thereof : f ) The end of the term of the loan ; What I received on XX/XX/XXXX was an account summary for XXXX XXXX prepared XX/XX/XXXX with a start date of XX/XX/XXXX ( not XX/XX/XXXX ) for loan # 1 with a principal balance of {$5500.00} and loan # 2 with a principal balance of {$3500.00}. I can not reconcile all my loan payments since inception and if they were applied correctly.Most interesting and alarming is that in the servicer 's response was a 1 page Application and Promissory Note ( not in my hand writing -very unusual ) date stamped XX/XX/XXXX and page 2 with my signature dated XX/XX/XXXX which looks like it maybe part of a Promissory Note. Question HOW DOES A LOAN GET FUNDED PRIOR TO AN APPLICATION BEING SUBMITTED AND APPROVED??????? This is what alerted me to potential fraud and that servicer has no standing or pretend lender has no standing in the alleged note. I therefore made 2 demands to Nelnet to refund the amount paid to Nelnet on loan # 1 {$6600.00} and loan # 2 {$4200.00}.
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| 08/25/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Background : - Checks for loan payoff were mailed on XX/XX/2023 - As of XX/XX/2023, Nelnet is not showing any and/or all payments- Confirmed with Title Company that funds were taken out on XX/XX/2023- This is for myself and my wife Check Numbers and the Amounts : Check XXXX U.S. Department of Education {$4400.00} Check XXXX U.S. Department of Education {$5600.00} Check XXXX U.S. Department of Education {$8900.00} Check XXXX U.S. Department of Education {$870.00} Check XXXX U.S. Department of Education {$1300.00} Check XXXX U.S. Department of Education {$1300.00} Check XXXX U.S. Department of Education {$1700.00} Check XXXX U.S. Department of Education {$2800.00} Check XXXX U.S. Department of Education {$3600.00} Check XXXX U.S. Department of Education {$3700.00} Check XXXX U.S. Department of Education {$3900.00} Check XXXX U.S. Department of Education {$4400.00} Order of Events : XX/XX/2023 : - XXXX - XXXX ID : XXXX on XX/XX/2023. On XX/XX/XXXX, XXXX mentioned despite the checks being cashed by Nelnet that they could not locate them and requested that we send evidence of check numbers and the amounts.
XX/XX/2023 : - XXXX XXXX referenced above ). Was able to locate the checks and put in a request to have operational accounting allocate the checks to the accounts. Mentioned it would take XXXX XXXX days to show on the account despite Nelnet cashing the checks on XX/XX/2023.
XX/XX/2023- XXXX mentioned there has been no updated on the account but showed the request in the system.
XX/XX/2023 : - XXXX ( Employee ID : XXXX ), mentioned she sees the request in the system but informs me to wait until the end of the day given it is the XXXX Business Day. XXXX Business day meaning it should be rectified on XX/XX/2023.
I have called/emailed Nelnet several XXXX and they are not addressing the issue efficiently and constantly come up with excuses. If Nelnet cashed the checks which already had account information, name etc, it should have shown in the account.
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| 06/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My recent loan payment on Nelnet has seemingly vanished. I have {$2100.00} in federal student loans, and in the last XXXX months, I've been able to pay off well over {$3000.00} from the initial {$5500.00} balance I owed. Initially, my student debt was serviced by Great Lakes, and with Great Lakes, I never had any issues with making payments. Sadly, the same can't be said for Nelnet, which is where my student debt is now being serviced. On XX/XX/XXXX, I made my first payment on Nelnet ( {$720.00} ), and this payment processed normally and applied to my student loan balance. Then, on XX/XX/XXXX, I made a second payment on Nelnet of {$730.00}, and this payment also proceeded normally and my balance was reduced from {$2800.00} to {$2100.00}. Unfortunately, things haven't gone so smoothly with my third Nelnet payment.
On XX/XX/XXXX, I made a payment of {$480.00} that was planned to to start processing on XX/XX/XXXX. It started processing normally, but then it turned into what's been a massive headache. Firstly, even though the payment was very clearly in my recent activity and was shown as " processing, '' I never got an email from Nelnet telling me that they received the payment, which I found very strange as the money has been withdrawn from my back account. After this, it's gone from bad to even worse as when I checked the status of my payment yesterday, my payment of {$480.00} was no longer displayed in the recent activity section, and when I looked at my payment history, it wasn't there. My payment of {$730.00} from XX/XX/XXXX is the last thing that shows in my payment history. My student loan balance is still at {$2100.00} ( when it should be at {$1600.00} ), and it seems as though my payment of {$480.00} has completely vanished. There's no evidence that I ever made the payment on Nelnet, and the money hasn't been sent back to my bank account. I don't know where the money has gone to, but it seems like it's been sent to XXXX, never to be seen again.
|
| 05/16/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I received an email notice from Firstmark Services ( a division of Nelnet ) on XX/XX/2022, stating that my minimum monthly payment would be reduced by approximately {$50.00}, effective XX/XX/2022. When I checked my account on XX/XX/2022, I noticed no change to my minimum monthly payment amount, so I contacted Firstmark to get things cleared up. I was advised to submit that email to their customer service department, and I would hear back. I submitted the email on XX/XX/2022, and received confirmation of receipt on XX/XX/2022. I heard nothing further from Firstmark. I called the customer service department today, XX/XX/2022, to inquire as to why my minimum monthly payment was not updated to the new, reduced amount. I was informed that the communication only applied to 3 of the 4 notes under that account, despite no indication of that in the notice I received. I requested that Firstmark abide by the notice sent to me, since no notice had been provided of an updated payment amount, and because the notice was unclear and misleading, in direct violation of 15 U.S.C. 1692e. Firstmark refused to take any action. On the call, Firstmark indicated that these kinds of notices ( which are unclear and misleading ) are sent to all consumers upon reamortization, and none of them indicate which notes the new minimum payment applies to. When I asked to get this in writing, Firstmark flatly refused to send such documentation, including refusing to send written communication of their standard practices with regard to notices, and refusing to send me a copy of the recording of the phone call. Eventually, Firstmark walked back that refusal, and as of today, I'm awaiting communication from a representative as to whether or not they'll be able to provide a written statement of the misleading nature of the notice. I've been promised that I will be called back on Thursday, XX/XX/2022, but I have little faith that this will happen, given the lack of communication in the past.
|
| 03/21/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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Within the past couple of years, I have has so many issues with the student loan servicer NELNET. It all began in XXXX XXXX, this was my last semester in school. My parents had already warned me that I needed to make sure that I filed for a deferment or set up a payment plan because the damage that student loans could do to your credit would be life changing. I began being contacted via mail in early XXXX XXXX about my loan payments and I quickly went off the information needed for a deferment. I never received confirmation that I was approved or denied. The lettters stopped and I did n't worry. In XXXX of XXXX, I received a letter informing me that Nelnet was reporting me to the credit reporting bureaus because I had passed the 90-day late payment mark. I immediate set up payments and asked why I had n't received any letters regarding the end of deferment. At the time I was informed by the phone representative that she did not have access to that information but with automatic payment the late-payments would be removed within a year. Since XXXX XXXX, I have been in constant turmoil with Nelnet. I have been told that no such " forgiveness '' exists and I have been told that I was contacted in XXXX XXXX via an email address that was provided by my school in XXXX. I asked why would they use an old email instead of contacting me via mail when that had always been my preferred form of communication. I was then told by a supervisor in the dispute department that as my loan service provider they had the authority to communicate with me whatever method that they choose. If I never needed to borrow money for school, I would not be in this situation for anyway. I was told that there are no options, I can have automatic payments for years and nothing would ever change on my credit and that it is my responsibility to contact them regularly to check on the status of my loans. He then went on to suggest that I just XXXX it up and deal with the damage toy credit.
|
| 11/10/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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Nelnet has violated the terms of the loans for which I applied through FAFSA and should be removed from the federal government 's list of approved loan servicers. I have XXXX children who are full-time students, and their loans are in my name. The terms of my loans are that they are deferred until six months after my children graduate. Both children are enrolled as full-time students, and there has been no interruption in their status. I received a past due notice from Nelnet regarding my loans. This is an error on Nelnet 's part. They have verbally acknoledges this. Whoever governs loan providers should take action against Nelnet because : 1 ) Communicating with Nelnet is nearly impossible for the average person. While I have been able to wait on hold for more than an hour and a half several times, the average person likely does not have that flexibility. They list a " chat now '' feature on their website, which does not " chat ; '' it refers the consumer to their contact page. On the contact page there is an email address which auto-responds that it will take them a really long time to get back to the consumer. Calling the phone number has put me on hold for over an hour and a half three times. 2 ) A customer service representative, acknowledged that this never should have happened and stated that she would process my " request. '' I asked her send me an email confirming that this was the case to ensure that I have documentation should this affect my credit score. She stated that this was all internal and that she could not send me documentation. 3 ) I understand that mistakes happen and that communication with a large consumer base poses logistical challenges. Nelnet 's mistake in this case could affect my credit rating. And, they should be legally obligated to enable consumers to communicate with them in an efficient and timely manner. Their status as a loan servicer should be revoked until they are in a position to actually service consumers.
|
| 09/02/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Older American |
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FIRSTMARK took over our 8 loans ( XX/XX/2021 ) when XXXX XXXX sold our loans. We have twin daughters, XXXX XXXX XXXX and XXXX XXXX XXXX. We, XXXX XXXX and XXXX XXXX XXXX, parents and co-signers. Account Numbers : XXXX and/or XXXX and/or XXXX. Payments made : XX/XX/2021 {$30.00} & {$450.00} & $ XXXX XX/XX/2021 {$480.00} & {$430.00} /XXXX XXXX XXXX {$480.00} & {$430.00} / The process has been ridden with errors and misinformation, Our on time payments were reversed when FIRSTMARK used former banking info from 6 years ago. We did supply FIRSTMARK with the correct banking intuition, I have called to make payments and also made payments at the FIRSTMARK website. We are being inundated with phone calls and e-mails from FIRSTMARK requesting payments. I have answered all calls, given each FIRSTMARK rep the correct/updated info. Our credit rating is being affected. We want to manage these loans, make payments on time, receive and give the correct and updated information. I have e-mailed Firstmark, phoned customer service, waited on hold, reached out for help and have had NO RESPONSE from FIRSTMARK. This company has called me over and over and over again requesting a payment that was MADE ON TIME. The calls are all recorded, please listen to me explain over and over again, request a supervisor to correct or ask for help.. I have requested paper statements, told were not available to print and send. No person has ever called or reached out to us XXXX XXXX, we never had a problem with, Firstmark has the worst customer service I personally have had the misfortune to work with. We have made three payments to Firstmark since XXXX of just under {$1000.00} each month. No action has been taken by Firstmark other than to continuously call and e-mail. Also, there are statements dated XX/XX/2021 for a XXXX XXXX, XXXX XXXX, in New Jersey. This is not me. This entire process borders on harassment. Please I need help. I thank you for your time. Please advise if you can.
|
| 12/09/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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I applied for the SAVE plan back in XXXX and Nelnet only put half my loans on the SAVE plan. I called them for more information ( and sat on hold for 3.5 hours ) and they told me that half my loans were in a grace period forbearance so would not be on the SAVE plan ( allowing them to collect interest unfairly. ) I was also told that my remaining loans would be put on the SAVE plan as soon as the grace period ended.
The grace period has ended now, and they were not put on the SAVE plan and Nelnet expects a {$900.00} payment on them in XXXX. I emailed this time ( because I am XXXX XXXX XXXX and do not have 4 hours during business hours to sit on hold ) and I received an email telling me that I would have to wait 50 BUSINESS DAYS to get more information. ( during which time they would be able to collect interest, naturally ) I went to the Department of Education, and my account there said that only half my loans were on SAVE despite all of them being eligible for it. Using this information I applied to have my loans re-considered for SAVE and now I have received an email Nelnet has put me on ANOTHER administrative forbearance ( allowing them to collect interest on all my loans ). However, there is NO information about this in my account, which says that payments are due as usual.
This is obscene. The game is rigged against student loan borrowers. I intend to make payments, and I applied for SAVE to make smaller payments as I start my career while holding off on letting massive amounts of interest accrue. I fully intend to pay my loans back. However, rather than complying with the law, Nelnet has figured out how to weaponize its bureaucratic incompetence to collect interest it has no right to if it followed the SAVE plan.
I am XXXX XXXX, building a professional career that will allow me to pay back my loans, and because of this, I can not sit on the required 3.5-hour phone, waiting for someone to give me incomplete and inaccurate information.
|
| 05/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Information is missing that should be on the report
|
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Web |
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After graduating in XXXX, I began receiving letters from Nelnet instructing me on how to pay my student loan bill. What I did not realize is that there were actually two separate accounts and that notifications for one of these accounts were being sent to my university email, which I was not able to access off campus. I was paying that 1 loan for months when all of a sudden I received a letter in the mail saying that my account was delinquent and I needed to bring it up to date. At first I thought this was a mistake. I had been paying my bill for months and had not even been late on a payment. When I called I learned that there was another account that I was supposed to be paying for MONTHS, yet Nelnet had waited until XXXX of that year to finally mail me a physical letter about my " missed payments ''. As discouraging as this was i brought the account up to date and HAVE NEVER MISSED A PAYMENT ON ANY ACCOUNTS.
This nelnet issue is still affecting me almost 8 years later. My wife and I are trying to buy a house and my credit score is STILL only XXXX despite never missing a payment on any accounts. My credit card debt is minimal. A XXXX credit score does NOT reflect who I am as a borrower.
I felt that Nelnet could have taken additional steps to ensure borrowers were receiving billing notifications. I dont understand how they can reach out to an INACTIVE email account for close to a year before finally sending a letter to me. I dont understand how my score is still being pulled at XXXX despite never having missed a payment on any other account in my life. This score does not reflect who I am as a borrower, you will see this upon taking a look at my payment history.
I have spoken to other nelnet borrowers on blogs and even in person and have found that this is not uncommon at all. Nelnet should be taking every step necessary to contact borrowers given the especially dire consequences that come along with not paying your federal student loans.
|
| 04/28/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
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Web |
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|
Upon entering XXXX school three years ago ( XX/XX/XXXX ), my federal student loans went into deferment. Since then, I have not received ANY contact from my student loan service, Nelnet. This includes loan statements, interest statements, tax information, reminders, or anything else.
I have continued to make payments to my private student loans during my time in graduate school to a company that is also owned by Nelnet ( Firstmark ), but given the lack of contact, I had forgotten about the separate loan and loan service account. Perhaps naively assuming that since they're owned by THE SAME COMPANY and want my money they would be in touch. Today, I learned I still owe {$13000.00} in federal student loans. I was not aware of this balance until today ( XX/XX/XXXX ).
I contacted Nelnet and despite having records of my making regular twice-monthly payments totaling tens of thousands of dollars over the past three years to my private loan account, and declaring interest as tax deductible every year, they have no record of contacting me for my federal student loans. I asked them why they didn't contact me and to please describe the policy that outlines why in the world they would cease contact with borrowers while also collecting interest on them and their response was " I don't know. '' I'm not kidding. The response from the customer service representative and her supervisor was " I don't know. '' TO BE CLEAR : I did NOT miss any contacts, letters or email. I did NOT ignore any correspondence or lose it. NELNET HAS NO RECORD OF CONTACTING ME FOR THREE YEARS despite collecting daily interest from me.
" I don't know '' is not an acceptable response. Not contacting borrowers for three years is not an acceptable policy. Continuing to collect DAILY COMPOUNDED INTEREST off my back while neglecting to notify or even give me the opportunity to deduct the interest from my taxes is not acceptable. I would assume and hope that it is in some form illegal.
|
| 03/29/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I went back to school during the COVID forbearance ( in XX/XX/XXXX ) which put me into an in-school deferment. This can be confirmed by the notice I received from Great Lakes on XX/XX/XXXX which I've attached to this complaint. The notice states, " Your request for deferment has been approved and has been applied to your accounts through XX/XX/XXXX. '' Towards the end of the letter it reads, " You can cancel this deferment at any time by calling us. '' Given the ongoing COVID forbearance, I have looked into the PSLF program and its temporary waiver. I understand that time spent in an in-school deferment does not count towards PSLF-eligible payments XXXX I have been working full-time for a PSLF-eligible employer since XX/XX/XXXX. I want to take advantage of the PSLF program and hopefully get these 2+ years to count towards the 10 years needed for forgiveness in the PSLF program.
Today, I called Great Lakes to ask if they could remove the in-school deferment on my account. I spoke with multiple people and each one told me they could NOT remove the deferment on my account. When I asked why, I got different reasons, including : - I needed to be in an in-school deferment period in order for them to remove the deferment on my account ( I told them that according to the communication I received in XX/XX/XXXX, I should still be in an in-school deferment period - they said I wasn't anymore, even though I never received any updates or communication about this change in status ) - They can't retroactively remove the deferment on my account, even if I was still in an in-school deferment period ( The notice I received clearly states that I could call them at any time to remove the in-school deferment status ) Based on the communication I received from Great Lakes back in XX/XX/XXXX, I should be able to remove this in-school deferment status at any time, which is what I'm trying to do, but the representatives I have spoked with told me that they can not.
|
| 05/31/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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Im writing to complain about information presented o n Nelnet 's Income-Driven Repayment Plan site. Based on information derived from Nelnets Income-Driven Repayment Plan site ( which is a calculator to estimate repayment plans ), I believed I could significantly lower my monthly payments, and so I submitted an IDR application in XXXX XXXX . My loan payment amount was reduced from {$890.00} to {$830.00}. As this was not as large a decrease as I was quoted, I chatted with Nelnets service/ help desk who informed me that my spouses loans were not factored into my payment calculation. Based on their guidance, I resubmitted an IDR application in XXXX XXXX and then in XXXX XXXX . In late XXXX , I received notice that my monthly plan was reduced to {$770.00}. As I was surprised my monthly payment was still high compared to the quote range I received on Nelnets Income-Driven Repayment Plan site, I re-checked Nelnets website on XXXX XXXX . I entered accurate information about my salary ( I used my XXXX XXXX ), m y tax filing status, my family size, and other loans held by me and my spouse and I was quoted $ XXXX month fo r ICR plan. Using the exact same information I provided to Nelnet in my IDR application, I was quoted a completely different amount than what was determined by Nelnet to be my payment amount. I contacted the service/ help desk to ask for an explanation for this wide discrepancy but they were not able to explain the difference. The service desk k ept saying they can not explain the amount I was quoted on their website because they can not confirm what information I entered. Essentially, they take no accountability for what 's on their website.I am writing to complain about the misinformation presented on Nelnets site. It makes me questions Nelnets business ethics that information on the website is so off and that your staff are unable to provide explanations. I do n't trust how they are calculating my payments.
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| 01/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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I am distressed that you have included DEPTEDNELNET information in my credit profile on XX/XX/2013 and that you have failed to maintain reasonable procedures in your operations to assure maximum possible accuracy in the credit reports you publish. Credit reporting laws ensure that bureaus report only 100 % accurate credit information. Every step must be taken to assure the information reported is completely accurate and correct.
According to the Fair Credit Reporting Act, Section 609 ( a ) ( 1 ) ( A ), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. Otherwise anyone paying for your reporting services could fax, mail or email in a fraudulent account.
I respectfully request to be provided proof of this alleged item, specifically the contract, note or other instrument bearing my signature.
Failing that, the item must be deleted from the report as soon as possible. This information is entirely inaccurate and incomplete, and as such represents a very serious error in your reporting. Please delete this misleading information and supply a corrected credit profile to all creditors who have received a copy within the last six months, or the last two years for employment purposes.
Additionally, please provide the name, address, and telephone number of each credit grantor or other subscriber.
I demand that the following account be verified or removed immediately : Under federal law, you have thirty ( 30 ) days to complete your investigation. Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested as well, to be provided within fifteen ( 15 ) days of the completion of your investigation.
In addition, please remove all non-account holding inquiries over 30 days old. Also, please add a promotional suppression to my credit file.
Thank you,
|
| 08/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
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Violations of reports on my credit report to all credit reporting Agencies without my consent for debts I do not owe according to HJR 192 and Public Law 73-10 15 U.S. Code 1681b - Permissible purposes of consumer reports U.S. Code Notes prev | next ( a ) In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 1 ) In response to the order of a court having jurisdiction to issue such an order, a subpoena issued in connection with proceedings before a Federal grand jury, or a subpoena issued in accordance with section 5318 of title 31 or section 3486 of title 18.
(
2 ) In accordance with the written instructions of the consumer to whom it relates. ( 3 ) To a person which it has reason to believe ( A ) intends to use the information in connection with a credit transaction involving the consumer on whom the information is to be furnished and involving the extension of credit to, or review or collection of an account of, the consumer ; or ( B ) intends to use the information for employment purposes ; or ( C ) intends to use the information in connection with the underwriting of insurance involving the consumer ; or ( D ) intends to use the information in connection with a determination of the consumers eligibility for a license or other benefit granted by a governmental instrumentality required by law to consider an applicants financial responsibility or status ; or ( E ) intends to use the information, as a potential investor or servicer, or current insurer, in connection with a valuation of, or an assessment of the credit or prepayment risks associated with, an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or ( ii ) to review an account to determine whether the consumer continues to meet the terms of the account.
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| 01/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
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I am distressed that you have included DEPTEDNELNET information in my credit profile on XX/XX/2013 and that you have failed to maintain reasonable procedures in your operations to assure maximum possible accuracy in the credit reports you publish. Credit reporting laws ensure that bureaus report only 100 % accurate credit information. Every step must be taken to assure the information reported is completely accurate and correct.
According to the Fair Credit Reporting Act, Section 609 ( a ) ( 1 ) ( A ), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. Otherwise anyone paying for your reporting services could fax, mail or email in a fraudulent account.
I respectfully request to be provided proof of this alleged item, specifically the contract, note or other instrument bearing my signature.
Failing that, the item must be deleted from the report as soon as possible. This information is entirely inaccurate and incomplete, and as such represents a very serious error in your reporting. Please delete this misleading information and supply a corrected credit profile to all creditors who have received a copy within the last six months, or the last two years for employment purposes.
Additionally, please provide the name, address, and telephone number of each credit grantor or other subscriber.
I demand that the following account be verified or removed immediately : Under federal law, you have thirty ( 30 ) days to complete your investigation. Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested as well, to be provided within fifteen ( 15 ) days of the completion of your investigation.
In addition, please remove all non-account holding inquiries over 30 days old. Also, please add a promotional suppression to my credit file.
Thank you,
|
| 10/27/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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My student loans entered repayment XX/XX/2023. I logged into the portal beginning XX/XX/2023 in an attempt to set up payment information. Their portal was unable to accommodate a XXXX bank account due to an unspecific error.
On XX/XX/2023 I submitted a payment of {$300.00} using my bank account information for a payment date of XXXX payment was not processed due to an error that said : " We can't process your payment for XX/XX/2023 because today 's cutoff time as passed. Please select a different payment amount. '' This error is categorically incorrect because the payment date selected was NOT XX/XX/2023 - I changed the payment date to all kinds of different dates but it never resolved the bug.
I sent an email to their customer support and the automatic form response read : " Were currently experiencing unprecedented email volume, which is preventing us from responding to your specific question ( s ). We apologize that we arent able to answer your individual email. '' I have attempted every week to make payments on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. Each of these payments results in the above error. I have attempted to call their customer service line on these dates, as well as many others. Each of these call attempts results in spending hours waiting only to eventually have the call disconnected. I have been unable to get in contact with ANYONE at Nelnet to process my payment while they wrack up late fees, interest fees, and a number of deregatory remarks and letters. Their system is FORCING these additional fees and remarks upon me because they will NOT accept my money.
I have even attempting to pay off the entire amount of my student loan - only to have the system deny that payment too! I have been unable to get in contact with anyone at Nelnet for assistance despite multiple attempts. Nelnet is engaging in dark patterns and predatory behavior by not implementing a working payment system.
|
| 06/18/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
|
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I made my first payment to Nelnet in XXXX, XXXX. To get ahead of the curve, I did a large payment of {$3000.00}. Since then, I have been paying roughly {$300.00} every month, which is a little bit more than my monthly payment.
Due to the first bulk payment, all of my loan group payment due dates were pushed up considerably. I kept paying since this doesn't stop interest from accruing. I always chose the " account payment '' option rather than the " pay by group '' option as I figured Nelnet would distribute the money in the most reasonable manner to pay off the loans across the various loan groups and their respective interest rates.
My last payment ( XX/XX/XXXX ), I noticed that suddenly my {$300.00} went completely to interest. I found this highly suspect and called the company. According to a representative, a Dept. of Education policy change in XXXX dictated that early payments would always go to the loan group with the highest interest rate if the " account payment '' option was chosen. Therefore, until the pushed up due date from my original bulk payment was finally reached, all of my payments were only going to one loan group ( since roughly XX/XX/XXXX ).
While this sounds nice on paper, I don't know if this actually would help me, and I may have in fact lost money due to the accruing interest on the other loan groups that Nelnet didn't even distribute ANY money to over this period. While they allegedly were following DOE policy, I was never informed of this policy change by email or on the Nelnet website. I would NOT have continued to choose the " pay by account '' option had I known this is how my money would be distributed.
I feel as though Nelnet ( or any student loan collection agency ) must be liable for notifying borrowers for any change in payment policies. I don't understand how I was supposed to be aware of a minor policy change that affects such a specific group of people if my lender/collector didn't notify me.
|
| 07/17/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have an account with a service provider called Nelnet. My loan # is XXXX.
I had applied for, but apparently was not granted a deferral for my student loan. I had been continually paying for years on this loan. Being a XXXX, and believing that negative interest accrual was not allowed, essentially applying 100 % of payments to interest only, I contacted Nelnet because when I was told that my loan was past due, i immediately paid the entire payment. I was shocked to see that my entire payment of {$800.00} was applied not anything to principal, but 100 % to allegedly accrued interest.
I contacted the company, saying I am looking at my payment history, and my interest monthly was {$36.00}, how are you applying nothing to the principal. They told me this is correct, that all your payments go to interest before we ever apply a payment to principal. i said that's not what your web site shows. I don't believe that was the terms of the loan, and i believe you're applying the payment incorrectly. i was told, No, it's right.
I don't believe this is correct, and I'd like my entire loan that i've been paying for close to 20 years is incorrect..
Payment Date Payment Amount Applied to Principal Applied to Interest Applied to Fees* Payment Type arrow right XX/XX/XXXX {$800.00} {$0.00} {$800.00} {$0.00} Electronic arrow right XX/XX/XXXX {$300.00} {$260.00} {$36.00} {$0.00} Auto Debit arrow right XX/XX/XXXX {$300.00} {$260.00} {$39.00} {$0.00} Auto Debit arrow right XX/XX/XXXX {$300.00} {$260.00} {$39.00} {$0.00} Auto Debit arrow right XX/XX/XXXX {$300.00} {$260.00} {$38.00} {$0.00} Auto Debit arrow right XX/XX/XXXX {$300.00} {$250.00} {$40.00} {$0.00} Auto Debit arrow right XX/XX/XXXX {$300.00} {$250.00} {$40.00} {$0.00} Auto Debit arrow right XX/XX/XXXX {$300.00} {$250.00} {$41.00} {$0.00} Auto Debit arrow right XX/XX/XXXX {$300.00} {$250.00} {$42.00} {$0.00} Auto Debit arrow right XX/XX/XXXX {$300.00} {$250.00} {$41.00} {$0.00} Auto Debit
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| 01/26/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
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Web |
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I co signed on a school loan from XXXX bank when my son attended XXXX. It was deferred for a good while because my son could n't get a decent paying job. He has been paying XXXX now for a while. Before XXXX he wanted to be paid so he paid extra. He was paid ahead almost 3 months. 6 days after he last made a payment his loan was bought by Firstmark Services in XX/XX/2016. He received an email and an immediate bill saying his payment was due. He called and explained he was paid ahead for XXXX and was told they do n't do that and the money he paid ahead was put on interest, They changed his payment from XXXX to XXXX a month. He explained that he paid ahead and this was n't right what they were doing. They told him they would conduct a investigation that could take up tp 2 weeks. They started calling my house in XXXX and I told the lady he was ahead 3 months. She said to mail his proof that he paid ahead so he sent proof to them from his bank. In XXXX they started calling everyday all day threatening my credit if he did n't pay. He called them and was told that the 2 week investigation could take 120 days or as long as they wanted. I have repeatedly told these people that there was an investigation going on. Now they are threatening us to sue at the end of XXXX. Everyone I talk to knows nothing because they did not even have the paperwork yet from XXXX Bank. They know the loan is there but know no facts. All they do is threaten us on the phone. My son will make the rest of what they claim he owes so it does not go to court. But I feel like we are dealing with the mafia or loan sharks. Do what we tell you or else. I have ask at least 3 different people how they would like it if there car loan was paid 3 months ahead and then sold and they were ask to start paying immediately. They said they would not like it, so why is it fair to do that to my son. I 'm upset because I have really good credit and they keep threatening me for no good reason.
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| 09/22/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Filing a new complaint to follow up on my previous complaint about the 1099-C that Nelnet stated is fraudulent. I am writing to file a new complaint against Nelnet, a student loan servicer. I previously filed a complaint about a 1099-C that Nelnet issued to me. Nelnet has not provided me with any documentation to support their claim that the 1099-C is fraud, and they have also refused to provide me with a copy of my original promissory note. I am now requesting that Nelnet provide me with the following documentation : 1. Documentation on how they reached the decision that the 1099-C is fraud 2. A copy of my original promissory note FCRA Violations : 1. Nelnet reported my student loan account to my credit without my consent. 2. Nelnet never gave me the option to opt out of having my credit report shared with non-affiliates. FDCPA Violations : 1. Nelnet did not provide me with documentation to support their claim that the 1099-C is fraud. TILA Violations : 1. Nelnet failed to provide me with clear and accurate information about my student loan account. 2. Nelnet engaged in unfair and deceptive lending practices. I have attached documentation to this complaint showing that the 1099-C was accepted by the IRS and a copy of the 1099-C. Student loans are a federal debt backed by the full faith and credit of the United States. Nelnet is required to comply with the law and provide me with the documentation that I have requested.
Nelnet is also not the original lender but only the servicer. Nelnet is also part of the securitization fraud for this commercial paper. According to the purchase agreements, Nelnet XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX will sell the loans to Nelnet Student Loan Funding III LLC ( the depositor ), which will sell the loans to the issuing trust. In rating this transaction, XXXX XXXX XXXX XXXX XXXX will review the relevant legal matters as outlined in its criteria.
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| 01/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
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I am XXXX that you have included DEPTEDNELNET information in my credit profile on XX/XX/2013 and that you have failed to maintain reasonable procedures in your operations to assure maximum possible accuracy in the credit reports you publish. Credit reporting laws ensure that bureaus report only 100 % accurate credit information. Every step must be taken to assure the information reported is completely accurate and correct.
According to the Fair Credit Reporting Act, Section 609 ( a ) ( 1 ) ( A ), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. Otherwise anyone paying for your reporting services could fax, mail or email in a fraudulent account.
I respectfully request to be provided proof of this alleged item, specifically the contract, note or other instrument bearing my signature.
Failing that, the item must be deleted from the report as soon as possible. This information is entirely inaccurate and incomplete, and as such represents a very serious error in your reporting. Please delete this misleading information and supply a corrected credit profile to all creditors who have received a copy within the last six months, or the last two years for employment purposes.
Additionally, please provide the name, address, and telephone number of each credit grantor or other subscriber.
I demand that the following account be verified or removed immediately : Under federal law, you have thirty ( 30 ) days to complete your investigation. Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested as well, to be provided within fifteen ( 15 ) days of the completion of your investigation.
In addition, please remove all non-account holding inquiries over 30 days old. Also, please add a promotional suppression to my credit file.
Thank you,
|
| 06/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I have had several issues getting the incorrect information about my Student Loan from Nelnet Student Loan Servicer PROPERLY removed from my XXXX Credit Report. I have submitted two different disputes with the CFPB ( case number XXXX - XXXX as well as XXXX - XXXX ) about XXXX violating my rights under the fair credit reporting act by repeatedly reporting FALSELY two additional accounts ( when I only have one fully consolidated federal student loan ) # XXXX and # XXXX both showing up as being extremely delinquent. Not only are they showing multiple additional accounts when I only have the one, but I also had entered into the Biden Fresh Start Initiative way back on XX/XX/2023 and ANY AND ALL student loans under this act are ONLY to report as being CURRENT AND ONTIME.
Now not only has XXXX repeatedly ignored my official disputes through the CFPB and just denied me of any and all rights At the same time I have reached out to NELNET on XX/XX/XXXX and told them that my student loan account was being reported as TWO separate accounts and that NEITHER had been removed NOR were being reported correctly as PAID IN FULL and ONTIME as they should through the Biden Fresh Start Program. They ASSURED me that once they had reported the account as a NEW NUMBER XXXX the other two old accounts would FALL OFF my XXXX Report as they would have then submitted all of the NEW INFORMATION about my account now being CURRENT AND ONTIME under the BIDEN ACT. I was PROMISED this would happen after they reported to XXXX on XX/XX/XXXX or XX/XX/XXXX WELL, now that time has come and gone and I see that this new account has been reported to XXXX and STILL NO REMOVAL of the SAME ACCOUNT being FALSELY REPORTED NOW FOR A GRAND TOTAL OF THREE, YES 3 separate accounts two in terrible delinquent status and one with a hearty new debt total. And thanks to both companies denying me of my rights and falsely reporting this information I was just denied a car loan with XXXX.
|
| 02/10/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
XX/XX/2020 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, HI XXXX Info : We found that an adjustment to your credit reporting is not required based on our research of your account.
Account Number : XXXX ) XXXX ( XXXX Dear XXXX, Thank you for your recent credit reporting inquiry. After careful review of your account we have determined that the student loan ( XXXX ) referenced in your request requires no adjustment because : The Nelnet trade line will remain on your credit report for XXXX years from the date the loan was paid in full.
Under the Fair Credit Reporting Act ( XXXX ), data providers are not required to investigate certain disputes received directly from consumers. For your future reference, examples of those instances include : A request that is submitted or prepared by a credit-repair organization on behalf of the consumer, including submission of a credit dispute on a form supplied to the consumer by a credit repair organization The consumer has not provided sufficient information to investigate A credit dispute that is substantially the same as a dispute previously submitted by the consumer and investigated by us Questions ? We're here for you. Visit Nelnet.com or call us at XXXX from XXXX a.m. to XXXX p.m. ( XXXX ) Monday Friday.
Sincerely, Your Nelnet Customer Service Team fb.comThelnet @ Nelnet XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX It has recently come to my attention through researching and study that NELNET is still in Violation of the XXXX XXXXXXXX XXXX XXXXXXXX. In addition XXXX XXXX XXXX XXXX ( XXXX ) Assignment A borrower whose loan has been XXXX pursuant to this subsection shall be deemed to have assigned to the United States the right to a loan refund up to the amount XXXX against the institution and its affiliates and principals.
( XXXX ) Reporting The Secretary shall report to consumer reporting agencies with respect to loans which have been XXXX pursuant to this subsection.
|
| 01/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
|
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As of XX/XX/XXXX, NelNet reports {$11.00} is past due ( despite federal moratorium on payments ). I've been on autopay Direct Debit with XXXX and have made all payments during the pandemic moratorium.
XXXX sent me a Goodbye Letter dated XX/XX/XXXX notifying me that " Your loan account will be transferred to Nelnet on or about XX/XX/XXXX. '' That notice also stated that " If you are enrolled in " Direct Debit, your information will be transferred to Nelnet and automatic payments will resume.... There's no action for you to take.... Nelnet will continue from that point to draw your monthly payment amount from your bank account... Nelnet will let you know the first day it will debit a payment for your account. '' On XX/XX/XXXX, I received a Welcome Letter from Nelnet dated XX/XX/XXXX. This was my first correspondence from Nelnet.
There are two errors here. First, Nelnet did not withdraw a payment for XX/XX/XXXX for the normal monthly amount of approximately {$750.00}. Thus, its servicing error has caused Nelnet to flag me as " {$11.00} is past due. '' Second, Nelnet has continued XXXX 's servicing error of noting that my account is due only for {$11.00} each month. XXXX was not properly applying my monthly payments ( that is the subject of another CFPB complaint that is still open ). This error can be pinpointed to sometime around XX/XX/XXXX when XXXX acknowledge it was misapplying my payments. On XX/XX/XXXX, and prior, my monthly amount was {$730.00}. Beginning with my payment on or around XX/XX/XXXX, XXXX changed my monthly amount due ( because it was misapplying my payments ) to {$750.00}. Consequently, XXXX also started reporting my account as due for {$11.00} each month instead of {$750.00}.
Nelnet should accept responsibility for its failure to deduct my XX/XX/XXXX payment and/or send me payment information prior to the due date. Nelnet should also discontinue XXXX 's improper accounting and inaccurate monthly payment.
|
| 03/30/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
In XX/XX/XXXX/XX/XX/XXXX I was contacted by a new student loan servicer to complete a re-verification for student loan repayment. Prior to this my loan was serviced by another company, I had never heard of Nelnet. I am on the Income Driven Repayment plan. After going over the information on the phone, they lady at NelNet said that my payment would continue to be {$0.00} ( this made sense because my wife has student loans through XXXX and her payment was also continuing to be {$0.00} and we both had to re-verify at the same time of year ) I was sent paperwork in the mail to sign and return, which I did. I did not receive any further communication from Nelnet.
In XX/XX/XXXX I applied for an auto loan. The lender told me my credit score was XXXX ( it had been in the mid- high 600 's ) I was shocked. I asked how on earth that was possible. They said that Nelnet had reported 42 missed payments on my credit report.
I pulled my credit report and verified that this was true. I contacted Nelnet. They stated that I do not have 1 loan ( which is how this had always been reported before ) but 14 smaller loans. These 14 loans had been reported as never being paid since XX/XX/XXXX but only once they had become 90 days or more past due. I had no idea I owed anything. Since my wife and my income are the same and we both filed the same paperwork, why would one servicer charge a payment and the other servicer not charge a payment?
Nelnet refused to even consider that they had made a mistake. They admitted there was no correspondence but said they had tried to call - this is false - they did not ever try to call.
My credit is ruined, it will take years to undo the damages caused by this company. We can clearly prove they are incorrect but it does not matter to them. We made the {$23.00} payment they wanted for the past 6 months today to try to repair as much as we can. We have filed to have all of our loans serviced by XXXX. Please help us.
|
| 03/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
602. Congressional findings and statement of purpose [ 15 U.S.C. 1681 ] ( a ) Accuracy and fairness of credit reporting. The Congress makes the fol- lowing findings : ( 1 ) The banking system is dependent upon fair and accurate credit report- ing. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system.
( 2 ) An elaborate mechanism has been developed for investigating and evaluating the credit worthiness, credit standing, credit capacity, character, and general reputation of consumers.
( 3 ) Consumer reporting agencies have assumed a vital role in assembling and evaluating consumer credit and other information on consumers.
( 4 ) There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy.
( b ) Reasonable procedures. It is the purpose of this title to require that con- sumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit, personnel, insurance, and other information in a manner which is fair and equitable to the consumer, with regard to the confidentiality, accuracy, relevancy, and proper utilization of such information in accordance with the requirements of this title.
603. Definitions ; rules of construction [ 15 U.S.C. 1681a ] ( a ) Definitions and rules of construction set forth in this section are applicable for the purposes of this title.
( b ) The term person means any individual, partnership, corporation, trust, estate, cooperative, association, government or governmental subdivision or agency, or other entity.
( c ) The term consumer means an individual.
15 USC 1666B creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose
|
| 06/11/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
In response to the letter date XX/XX/XXXX 1. Loan Validation Direct loan servicing center ( XXXX ) has never sent an itemized balance sheet showing how much was paid and how much is left.
If I have no loans serviced by Nelnet then why is Nelnet using XXXX XXXX and other agencies. Denying my status with social security.
have never received a statement from XXXX to show my loan balances and occurring payments done from XXXX. XXXX XXXX never sent a validation by fair debt standard.
2. SSA Benefit offset I was legally XXXX XXXX in XXXX of XXXX. My last payment to XXXX was XXXX of XXXX.
Attached is a test done in XX/XX/XXXX and was ordered by new york state office of temporary & XXXX assistance.
An independent specialist and my physicain came up with two test that concluded I was XXXX XXXX.
My XXXX date was officially XX/XX/XXXX My review was scheduled for XX/XX/XXXX.
that qualifies me for 5 to 7 year XXXX.
So how can Mr XXXX of Federal student loan aid disqualify me when two independent specialist did the test.
If we have received information from the Social Security Administration ( SSA ) indicating that you are receiving Social Security Disability Insurance ( SSDI ) or Supplemental Security Income ( SSI ) benefits and that your next scheduled XXXX review will be within 5 to 7 years from the date of your most recent SSA XXXX determination.
If you are receiving SSDI or SSI benefits and your next scheduled XXXX review will be within 5 to 7 years from the date of your most recent SSA XXXX determination, but we did not contact you about a XXXX discharge, you can apply and provide documentation of your SSA notice of award for SSDI or SSI benefits or a Benefits Planning Query ( BPQY form 2459 ) stating that your next scheduled XXXX review will be within 5 to 7 years from the date of your most recent SSA XXXX determination.
3. XXXX Applicaton Status My XXXX has certified and sent the necessary paperwork
|
| 07/06/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Dear XXXX, I hope this letter finds you well. I am writing again to bring to your attention the presence of inaccurate information on my credit report related to my account with XXXX. I kindly request your assistance in rectifying these errors promptly. My Account with you has been consolidated in 2021, why are you still reporting inaccurate information below? A wrong name, wrong address, and wrong account?
1. DEPT OF EDUCATIONXXXX : XXXX Paid, Closed.
2. DEPT OF EDUCATIONXXXX : XXXX Paid, Closed.
3. DEPT OF EDUCATION/XXXX XXXX XXXX Paid, Closed.
4. DEPT OF EDUCATIONXXXX : XXXX Paid, Closed.
5. DEPT OF EDUCATIONXXXX : XXXX Paid, Closed.
6. DEPT OF EDUCATIONXXXX : XXXX Paid, Closed.
7. DEPT OF EDUCATIONXXXX : XXXX Paid, Closed.
8. DEPT OF EDUCATIONXXXX : XXXX Paid, Closed.
9. DEPT OF EDUCATION/XXXX : XXXX Paid, Closed.
10. DEPT OF EDUCATIONXXXX : XXXX Paid, Closed.
11. DEPT OF EDUCATIONXXXX : XXXX Paid, Closed.
12. DEPT OF EDUCATIONXXXX : XXXX Paid, Closed.
I have taken the necessary steps to ensure the accuracy of my records, including reviewing my payment history and corresponding account statements. Based on my findings, I believe the information reported is incorrect and should be rectified, and removed.
I kindly request that you investigate these discrepancies and take appropriate action to update my credit report accordingly. I understand the importance of accurate credit reporting and its impact on my financial well-being.
I kindly ask for your prompt attention to this matter. Please provide me with a written confirmation once the necessary adjustments have been made to my credit report. Should you require any additional documentation or information, please do not hesitate to contact me at XXXX XXXX XXXX or XXXX.
Thank you for your cooperation and prompt resolution of this issue. I appreciate your attention to this matter and look forward to a favorable outcome.
Sincerely, XXXX XXXX XXXX XXXX
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| 10/23/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/XXXX, I made the minimum monthly payment due XX/XX/XXXX of {$620.00}. I have ten different subgroups within this loan. I pay extra on 2 of the ten loans due to interest rates, so the due dates tend to be pushed back further than then rest of the groups.
On XX/XX/XXXX, I logged into Nelnet to make my extra payments on those two loans and noticed my account shows I still owe {$430.00}. When I drilled down into my loans, Nelnet allocated my XX/XX/XXXX payment towards only 4 of the 8 subgroups, thus pushing back the due date for those loans to XXXX of XXXX yet keeping the remaining 4 subgroups due on XX/XX/XXXX.
On XX/XX/XXXX, I called Nelnet during my workday and waited on hold for over 2 hours to be connected with a representative, XXXX. The representative had no explanation as to why this happened or how. Their only suggestion was to " file a form '' to reallocate the payment. There is no tracking number or work ID number for me to reference if I have to call back in on this. I was then told that it was a 3-4 week process to correct this mistake from Nelnet, which puts me right at the due date of the payment I already made.
Due to Nelnet 's incompetence and negligence, this would increase my monthly payment from the {$620.00} ( which was already paid ) to {$1000.00} if I want to make sure I don't have a late payment and accrued interest on my record.
This is completely unacceptable to require borrowers to take hours out of their workday to try to correct Nelnet 's mistake only to receive no solution and no way to track that the conversation actually happened. The service level is obscene when people 's credit, budgets, and interest accrual are on the line. I have no faith in this financial institution to correct this problem moving forward.
I would like my payment reallocated in a timely manner ( within one business week ) and I would like all interest frozen while Nelnet works to correct their mistake.
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| 10/24/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My XXXX Great Lakes loan was 1 loan for 1 year of college. I initially received an e-mail notice on XX/XX/XXXX reflecting my one loan being transferred, however when it got transferred to Nelnet, they split my loan into 5 separate loans!!!! When I noticed this I disputed this on my credit report and was told it was not in violation-how!? I then opened a complaint with FSA ( Case # XXXX ) and they sent me some automated information. I am pursuing my XXXX XXXX XXXX and when I took out the loan I was sent an email on XX/XX/XXXX by Nelnet saying I would be in deferment for my loan and did not owe anything. I double-checked on the website and it said I still owed on both my XXXX and XXXX loans. I then completed their steps and said I was in school and it said that all of my loans qualified for deferment. I didn't hear anything else for almost a month. When I checked my bank account yesterday, XX/XX/XXXX I noticed a withdrawal coming out. I was upset so I called the line and they had a 45-minute wait. I requested a call back and when they called back I explained both of my issues and how they were incorrect. The girl on the phone told me I should consolidate my XXXX loan and I stated that it should've never been unconsolidated in the first place and I didn't want it to affect my loans or credit any and she said she wasn't sure and would transfer me to someone else. I then informed her that they should also not be taking any payments from my bank since I should be in deferment, and she said let me speak to someone about this. I waited on hold for approximately 10 minutes when the phone said " XXXX XXXX EASTERN TIME '' and hung up on me. I am trying to do the right thing and they are unresponsive to my requests. They mishandled my XXXX loan and took money from my bank erroneously. I also double-checked my email and it looks like on XX/XX/XXXX they removed the comment on my credit report that I disputed the error. Please HELP!
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| 09/30/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Over the greater part of the last year I've been disputing inaccurate credit reporting on the behalf of Nelnet. I've completed countless dispute with both the creditor bureau and Nelnet to no avail. My latest dispute was a recent as XX/XX/XXXX. I was notified in writing Nelnet reviewed my account and an adjustment was made and reported to the bureaus. It's now XX/XX/XXXX and Nelnet most definitely made an adjustmentit 's just further inaccurate. I'm disputing accounts that contain late payments as recent as XX/XX/XXXX. Well, unless you've been under a rock, there is a government mandate to cease loan payments until XXXX due to Covid 19. To add insult to injury the accounts I'm referencing have been closed since XX/XX/XXXX. So in a nutshell I'm receiving late payments on closed accounts, despite the government mandate. In all it's a total of 6 late payments. My credit score has taken a 42 point hit because of this and no one seems to care to help, including the CFPB. I've attached a copy of my most recent credit report for review. Also, I explained to Nelnet that as a consumer I have the right to privacy and I never authorized Nelnet to report on me. I was told that information was included in my XXXX, which it does have a section entitled " credit bureau notification ''. However, my understanding of 15 USC 1681a ( d ) ( 2 ) ( i - iii ) is that the report excludes information solely as to transactions or experiences between the consumer and the person making the report. In addition, the corporation or any of its affiliates has to be explicit in communicating with the consumer that said corporation ( Nelnet ) intends to share any private information prior to initially sharing it with a third partyallowing the consumer to direct that such information not be communicated. I at no time neither via writing or verbally was disclosed this information. So in essence, Nelnet is wrong in reporting wrong information, wrongfully.
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| 11/13/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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I am writing to bring to your attention a matter of significant concern regarding Nelnet, a loan servicing company responsible for managing my student loans. Nelnets actions to be in violation of the regulations and requirements set forth by the Consumer Financial Protection Bureau ( CFPB ).
On XX/XX/2023, I formally requested from Nelnet the Original Instrument of Indebtedness for my student loans, as is my right under the law. My request was specific in nature, seeking a document that holds legal significance and is crucial for a clear understanding of the terms and conditions of my student loans.
Regrettably, Nelnet did not comply with my request as they not only failed to provide the Original Instrument of Indebtedness but also furnished a promissory note that contains incorrect information. The inaccuracies within the promissory note include errors in my address, email, and school name, which is a grave oversight on their part. Furthermore, the document they provided lacks my wet signature, which raises doubts about the authenticity and validity of the information therein.
This situation is of utmost concern to me, as the accurate documentation and disclosure of my student loan terms are essential for my financial well-being. The inaccuracies and absence of my signature in the provided promissory note only exacerbate the uncertainty surrounding my student loans. I am troubled by Nelnets noncompliance with the requirements set forth by the CFPB and their apparent disregard for the importance of transparent and accurate communication with borrowers.
I kindly request that the Consumer Financial Protection Bureau investigates this matter thoroughly and takes appropriate action against Nelnet to ensure their compliance with the regulations governing the student loan industry. I also seek guidance on how to rectify this situation and obtain the accurate Original Instrument of Indebtedness for my student loans.
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| 04/17/2019 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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I called XXXX XXXX three days before my bill was due. Due to unfortunate circumstances, I am not gainfully employed sufficiently to make the payment. I requested a deferment of my loans while I work on resuming gainful employment. The agent on the other hand said that they would need time to research deferment of my loan. I told the agent that the payment date was due in a few days, and I needed to avoid defaulting or getting a late payment charge. The agent told me not to worry, and that after he had finished his research it would be easy to rectify any late payment. I waited out the three days without hearing a word back from the company. I called today to discuss the matter with them, and they continued to give me the same run around. They said that they hadn't completed their research, and that they would need five more days in order to get back to me. The agent then tried to sell me on a different payment plan, that would have resulted in exorbitant additional fees to a former student already struggling to make payments. While I continue to get told that they are researching the matter and that they will get back to me in an ever increasing number of days, the account is not showing as a late payment, with tacked on late fees, and they are going to proceed to ruin my credit. I have always made my payments on time, or in excess of the amount necessary, unfortunately I am not in a financial position to do so at this moment. I feel their practices are predatory and are designed to financially punish students through deceptive practices, rather than assisting students to successfully repay their loans, and it is through their deception that payments go into default or show up as late on credit reports. Researching a deferment shouldn't take 8 days. They have obviously studied the laws and worked diligently to try and work loopholes in the system that work against the citizens in favor of their own corporate greed.
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| 11/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am a federal employee and qualified for student loan repayment ( SLRP ). Near the end of my aid payment my student loan servicer transferred from Great Lakes to Nelnet. After my last SLRP payment was processed, my account balance was approximately XXXX dollars between XXXX loans. So I made a payment of XXXX dollars on the account. This payment is reflected in my payment history in my account on their website as well as my bank records. However, next time I looked my balance did not reflect being half paid, it actually went up XXXX dollars. I figured it would adjust when it was fully processed and gave it some time and emailed them about it.
XXXX I made a payment of approximately XXXX dollars, the balance reflected on their site that I owed. Where the extra XXXX dollars came from wasn't clear as it didn't make sense as interest, but I didn't really care, I was paying my loan off. That payment was applied to XXXX loan and it was reported closed in XXXX to the credit bureaus. However the other loan still is reported as outstanding at a balance of XXXX dollars now.
I recently filed a dispute with the bureaus to get the correct information as Nelnet 's site doesn't reflect my account paid off, nor accurately provide details as to what is going on and didn't even match their provided statements, and they're entirely uncontactable. The dispute was looked into and they reported back XXXX loan closed in XXXX, and no data for XXXX, conveniently when my XXXX dollar payment was taken but apparently not applied.
I have screen shots of the account balances, the payment history, and bank records. I have tried contacting Nelnet which has proven to not be possible any other way than by email to which they do not respond. I disputed the balance with the credit bureau to get accurate information and they report they have no data for the month. Yet here I sit still getting charged interest on a loan I paid off XXXX months ago.
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| 07/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
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I was advised in XXXX that if I consolidated my loans, after graduating with my XXXX XXXX XXXX in XXXX, I would be able to have the balance forgiven after 10 years of payments, under an Obama plan. I believed the loan servicing company and consolidated my loans. I had been paying on the loans since XXXX. I went back to school to get a XXXX XXXX XXXX in XXXX XXXX, I graduated in XXXX XXXX XXXX. In XXXX XXXX XXXXXXXX, my husband was killed XXXX XXXX XXXXXXXX XXXX XXXX XXXX. I called about getting part of my loans forgiven because I had been paying on them for 10 years. I was told there was no such thing as student loan forgiveness, and I was lied to and I needed to consolidate my loans again to lower my payments. I consolidated my loans and about 2 years later I started hearing that loan forgiveness and cancelation was a real thing. My loans were in income-driven payment plans for XXXX years, and I assumed that I was well on the way to loan forgiveness. Fast forward to a week ago when I called Nelnet and was informed that every time, I consolidated my loans I started my repayment period towards loan forgiveness over again. I was never informed that I restarted my loan payments to forgiveness each time I consolidated. Each person I talked to told me that I had to consolidate my loans to be able to put them in an income-driven plan. I have been trying to pay off my loans but with the lies, deception, and predation by XXXX XXXX XXXX I now owe {$170000.00} and I am unable to purchase a home because of my debt. This is unfair and there is no way I can ever pay this debt off with XXXX XXXX XXXX income, I also can never buy a house because of the amount of student debt I carry. I was informed consolidation was the only way to make my payments qualify for income-driven repayment plans and the only way to continue my payments to forgiveness. I was told to continue the number of payments, not restart the number of payments.
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| 04/28/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Navient : In XXXX They reported that I was late although the dates reported I was not late. The year of XXXX I submitted documents proving I was on unemployment, and was willing to make a payment. However, they were not willing to accept anything less that the stated payment amount. Because of this they reported 8 late payments for all accounts ( 4 accounts total ). The reported late payments started at 60 days late on XX/XX/XXXX, but months prior to this I have on time payments. I would assume if someone was late it would start at 30 days at least. How is it possible to go from on time to 60 days late in the time span of a month? In the following year ( XXXX XXXX I received the National Emergency Forbearance Due to the Corona Virus Pandemic, Although I was under the forbearance I still received a late payment in the month of XX/XX/XXXX for each account ( 4 accounts ). This is tremendously hurting my credit report, and hindering me from getting approved from things I need. Everything else on my credit report is reporting positively.
XXXX XXXX : On XX/XX/XXXX I received a late payment of 90 days late. However prior to then I was on time. in XXXX and XXXX of the same year all accounts were reporting deferred. This is immediately after the late payment I received.
NelNet : In the month of XX/XX/XXXX I began receiving late payments, During this time I was in a Forbearance because I'd just graduated I was given a total of 5 late payments XXXX XXXX XXXX. During the month of XX/XX/XXXX I received a late payment on my student loans. This late payment was listed in error because I was under The National Emergency Forbearance Due to the Corona Virus Pandemic.
I have spoken with XXXX, NelNet, XXXX XXXX, and the credit Bureaus and neither of them removed the late payments. During my last correspondence I wrote a letter to all three credit bureaus and they stated that all the information was correct although it is not.
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| 05/02/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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XXXX XXXX XXXX XXXX XXXX XXXX XXXX OK, XXXX XXXX Nelnet XXXX XXXX XXXX NE XXXX XXXX XX/XX/XXXX Regarding a Reported Delinquency To Whom It May Concern, My name is XXXX XXXX XXXX and my account number is XXXX. Thank you for this opportunity. Ive always considered it a priority to make all my payments on time. Unfortunately, I fell short of my own standards earlier this year, and I was over a month late with a payment. I had a XXXX XXXX XXXX, and my wife was seriously sick till now, but she getting better.
Am the only one still working and providing for my family, wife, and kids.
I have made all the late payment and my account now is in good standards, but the credit report still showing the late payment, and they are refusing to take it off, that is hurting my credit so bad, I when from XXXX now to XXXX.
Am in the process of buying a home, found a home sign contract, now my credit is hurting me, the late payment that was reporting XX/XX/XXXX.
I had been carrying a sizable balance for several months when I finally paid off the full balance of the late payment XX/XX/XXXX of this year. When I received my statements in XX/XX/XXXX and XX/XX/XXXX, I simply discarded them without even opening them because I assumed they would show a XXXX balance with no payment due. It never occurred to me that there would be a finance charge from the last month that carried a large balance.
I realize in retrospect that I should have anticipated that finance charge, and I wish I had taken a moment to just open and read those statements. That was a big mistake, and I can assure you it wont happen again. From now on, I will always open every piece of mail that I receive from anyone.
my records will show that I had never been late with a payment until this unfortunate oversight, and I have been prompt with the past two monthly payments since getting caught up.
Thank you very much for your consideration, XXXX XXXX XXXX XXXX
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| 03/10/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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To whom it may concern : My name is XXXX XXXX and in XXXX XXXX I went to XXXX XXXX XXXX ( XXXX ) XXXX to inquire about information regarding financial aid. I was directed to fill out a FAFSA application, which I did. The office told me I was eligible for around XXXX in financial aid. I asked them if it has to be repaid because I told them if it was a loan I wanted no part of it and I was told " No '' At the end of the semester I had money left over and I went back to the office to tell them this and ask them what to do with this and I was told " It is yours to do with as you please '' I again asked them if this had to be repaid and I was told again " No '' I went back to XXXX the next semester and I was not eligible for anymore financial aid, so I paid for my classes out of pocket. On XXXX/XXXX/XXXX I received a call from Nelnet telling me I was 33 days past due on my student loan. I told them I did n't have a student loan it was financial aid and I was told this did n't have to be repaid. They informed me that it was a student loan and it had to be repaid. I asked them for information they had about this and I was told to go to XXXX and talk to them. On XXXX/XXXX/XXXX I went to XXXX with my father and spoke with XXXX XXXX a financial aid advisor and explained what had happened and she printed out these forms that said Direct Loans on them ... this was the first time I had seen these and told her I did not fill out or complete any loan application as I told them form the beginning I did not want a student loan. Now I 'm in a situation where I will not go back to XXXX due to their deceptive nature and I am being harassed by Nelnet demanding money I do n't have based on the misleading information I received from XXXX. I am asking for any help you can give me with this as they will not help me in any way at all. Please feel free to call me at XXXX or email me at XXXXXXXXXXXX with any questions Thank you XXXX XXXX
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| 04/03/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am a XXXX XXXX in California at a low income XXXX XXXX. I learned in XX/XX/XXXX that I may qualify for the XXXX loan forgiveness program. I applied for the forgiveness program through my lender, Nelnet and my lender told me that my XXXX had not yet reached the 5-consecutive years for me to qualify. My lender then informed me about forbearance I could apply for. They also told me that interest would continue to accrue, however, since the forgiveness amount ( up to {$17000.00} ) far exceeded my current balance ( close to {$9000.00} ), this was a reasonable option for me since I would be able to fully qualify in XX/XX/XXXX. So, I applied for forbearance in XX/XX/XXXX and XX/XX/XXXX and was approved by Nelnet. This year I applied again, however, this time I was denied. Nelnet informed me that since I had an outstanding student loan before XX/XX/XXXX, I did not qualify for the XXXX loan forgiveness loan. The loan I was seeking to have forgiven was established in XX/XX/XXXX and was for my XXXX degree. The loan from XX/XX/XXXX was for my XXXX degree and was paid off long before I took out the XX/XX/XXXX loan. Nelnet then informed me that it was their mistake for allowing the forbearance for the past two years. I then complained saying that interest has been accruing and at this point I would have had only 2 years left on my note. Now I have 4 years plus additional interest due to the forbearance causing my monthly payment to be {$50.00} more than it was back in XX/XX/XXXX. When I asked the Nelnet advisor how they planned to monetarily fix their mistake, they said there was nothing they could do. The only action available to me was for the Nelnet advisor to type up a formal complaint. This discussion took place on XX/XX/XXXX. Is there any further action I can take to remedy to additional interest that was added to my account?
The two screenshots I attached shows how the balance has changed due to the interest.
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| 03/27/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Addendum to complaint XXXX On Monday XX/XX/19, after speaking to a financial advisor who told me I should try to get REPAYE bc remaining interest above 10 % would be forgiven. I said Nelnet told me I was disqualified bc I had XXXX loans. He advised me to ask if my consolidating those, I could get the grad loans on REPAYE. I called Nelnet, and was told I COULD qualify for REPAYE, but would be charged XXXX to " make a change. '' I asked to speak to management because 1. I had been told prior I did not qualify for REPAYE, but was not given any solution ( the solution would have been to switch my XXXX loans from IBR to REPAYE early in the process and avoid " making a change '' penalties '' ) Additionally, I was told I still needed to send in a self certified letter to qualify for IBR, which I had been stalling on so I could gather all this information and do my own research before finalizing it, after becoming aware of all the " change '' penalties, and having made the unfortunate discovery that Nelnet servicers would tell me something different every time. So come yesterday, somehow I am fully locked into IBR and will need to pay penalties to switch to REPAYE. If I had been given the correct guidance from the very start there would be no 22k penalty, however 3 different loan servicers lead me to believe that IBR was the only way and i was stuck paying a third the balance on IBR with a wildly snowballing principal. I confirmed this fact w the penultimate phone call and NO ONE EVER SAID, hey wait you will avoid having a huge balance in 25 years if you do REPAYE instead. These people apparently think we are dealign with XXXX money and that it's ok to have people that don't understand finance from a long term standpoint dishing out instructions and advice that have horrible long term consequences. The manager agreed with me that I was not given complete information, but said he could not reverse the XXXX penalty.
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| 07/19/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/2018, I went on my online Nelnet account to check up on my student loans and the interest that is accruing on them. I am on a REPAY plan and I frequently check the amounts and pay the interest amount at least once per year in order to stop the interest from becoming capitalized. I noticed that some of my loans had listed that some interest had capitalized. I called Nelnet the same day I noticed the capitalized interest listed to find out when and why it had happened. I was told that interest capitalizes when payment plans change but had to repeatedly ask for when the interest was capitalized. I was incorrectly told that in XXXX my loan payment was changed to REPAY ; it was, in fact, not changed it was renewed and as stated in the renewal application would not cause capitalization of unpaid interest. After asking a number of times I was then told that interest capitalization had occurred when my student loans exited the six month grace period after graduation. I had made a payment before the end of the grace period in order to avoid capitalization and mentioned that to the customer service representative. I asked for how my payment was allocated to the loans and was told that some of the payment was allocated to interest then principle balances and some of the payment was allocated to principle balances despite the fact that the payment was sufficient to cover the interest of all of the loans. I asked why that had happened and waited a significant amount of time on hold to be told that it was, in fact, mis-allocated and the payment should have gone to all interest before paying any principle balances. I was told that I can reallocate this payment to cover the interest but because the mis-allocation had taken place close to a year and a half ago that all payments would then be affected and my loans could become delinquent. I am worried this is could be intentional to cause capitalization of interest.
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| 12/27/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I received an e-mail from XXXX, the servicer, on XXXX/XXXX/XXXX. I logged into my account to read the message and observed that the site listed my current payment as past due. I contacted XXXX chat support the same day and inquired as to why my payment did not post on time. I explained that I have been subscribed for automatic debits for well over a year and I have not made any changes to my accounts.
The representative, XXXX, explained that it was not my fault or their fault. He explained that " Your due date was on the weekend, and payments are only process on business days ( Monday-Friday ). It takes 2-3 full business days to process auto debit payments. Your payment will be effective on XXXX/XXXX/XXXX, and should be visible on your account by XXXX/XXXX/XXXX. No late fees, or negative credit reporting will occur because of this issue. '' I inquired as to whether the company would continue to list this as a past due payment on my account. The representative said " Your payment will appear to be 3 days late, but that will not be reported to your credit, and is a non-issue once the payment is processed. '' Unfortunately, the claim that this is a non-issue is false. Records of my payment history can be required for future financial applications. Potential loan refinance offers may be contingent on perfect on-time payment history. There are other circumstances where it is plausible that this " late payment '' can cause me harm. Yet, the company claims there is no mechanism to reverse the status on my account to reflect their responsibility for this situation. The representative explained that, if I wish to prevent this in the future, I need to end my auto debit plan and make manual payments.
I contend that, if this company offers an auto debit service through their site, they have a legal responsibility to conduct their debits in a way that does not occasionally but permanently tarnish my payment history.
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| 06/24/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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My Husband and I complete FAFSA forms EVERY YEAR for our Parent Plus Student Loan and because of my husbands income we never qualified for any assistance. My husband has been on EVERY FAFSA and we originally began these Plus loans with XXXX. We have paid XXXX payments ( 10 years ) and as my husband is in XXXX we were told we qualified for this program ( If you are employed by a government or not-for-profit organization, you may be able to receive loan forgiveness under the Public Service Loan Forgiveness Program ) When I contact Nelnet today they told me my husbands name is not on the loan????? We have never removed him from the loan. The FAFSA directed us to XXXX and his earnings were included in the loan determination, just as they were when we were REJECTED from receiving any assistance. This means after his 30 years of public service ( he is still in XXXX XXXX ) and our 120 months of 100 % on time payments, Nelnet is telling me he is not on the loan and we can not take advantage of this program? All of the debt we have incurred in our 34 years of marriage have been joint. Nelnet is the XXXX largest purchase in our married life ( Home purchase being 1st ) and now mysteriously he is not on the loan? Again, he is on EVERY FAFSA to reject any assistance and I am furious and will retain an attorney if this is not resolved. ALSO Nelnet charges interest DAILY on these loans. This is the definition of predatory lending. " Predatory lending is any lending practice that imposes unfair or abusive loan terms on a borrower. It is also any practice that convinces a borrower to accept unfair terms through deceptive, coercive, exploitative or unscrupulous actions '' We still owe 50 % of amount of debt as when we started and we 've paid {$50000.00}. Nelnet is corrupt beyond belief and now that I have the time to examine their predatory lending it 's clear what they are doing to students and parents - robbing them blind!
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| 04/04/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I applied for XXXX Loan Forgiveness with Nelnet on XX/XX/XXXX and the Chief Administrative Officer completed their section on XX/XX/XXXX. Everything was accurately marked, including my service record ( XXXX at one eligible XXXX and XXXX at another eligible XXXX ).
On XX/XX/XXXX I received letter notifying me that my teacher loan forgiveness application was incomplete and asked that I change the distinction of one of my XXXX from a XXXX XXXX to an XXXX XXXX, and mark that I am an XXXX XXXX. I work at a XXXX XXXX and XXXX XXXX XXXX, yet I was instructed to change my XXXX type and XXXX service ( from XXXX to XXXX ). This correspondence also asked that I correct a small detail regarding my name being written at the top of one of the pages. I made these small corrections and resubmitted the application by mail and online through the Nelnet website.
On XX/XX/XXXX I received a letter notifying me that my XXXX loan forgiveness application was incomplete because I needed to have a separate page 1 for each eligible XXXX. The letter also instructed me to have my Chief Administrative Officer change the name of my specific XXXX as it appears on the Department of Education list of eligible XXXX. My XXXX wrote the name of the school, which was changed between XXXX and XXXX from an XXXX school XXXX XXXX XXXX to an XXXX XXXX XXXX ) as XXXX XXXX XXXX ). I reached out to the customer service department at Nelnet to find exactly what I needed to submit and the missing information was resubmitted to Nelnet, however the name of my XXXX was left as XXXX.
On XX/XX/XXXX I received a letter notifying me that my XXXX loan forgiveness application had been denied due to ineligibility and stated that I had a gap in my eligible teaching service from XXXXXX/XX/XXXX
My experience with Nelnet has been positive until this issue. I feel that as a consumer, errors beyond my scope are affecting me and my finances.
|
| 12/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
SUMMARY : I believe that my loans with Nelnet were supposed to be transferred to XXXX when I certified for XXXX back in XXXX, and just want to ensure that all XXXX of my loans are considered when I submit my final certification and application for loan forgiveness soon.
DETAILS : I am a public employee, and I originally had XXXX " direct '' loans and XXXX XXXX loan through the the loan servicer Nelnet. I submitted my XXXX certification in XX/XX/2022, and successfully consolidated the XXXX loan to a XXXX loan.
Unfortunately, XXXX of XXXX my direct loans were never transferred from Nelnet to XXXX ( or to XXXX, who XXXX have been the XXXX servicer at the time ). I believe they should have been transferred due to their eligibility for XXXX, given that I submitted my XXXX certification in XX/XX/2022.
I've been reaching out to Nelnet since XXXX, but have not received any answers regarding the status or eligibility of the XXXX remaining direct loans that they still currently hold. When asked about these loans, Nelnet consistently relies on sending template-like responses which not only answer any questions regarding the XXXX-eligibility of XXXX loans, but also seems to completely disregard my requests for guidance on how I can help ensure that these XXXX loans be considered for loan forgiveness within the next XXXX XXXX ( as I anticipate meeting the XXXX requirement very soon ).
As a quick recap, I believe that all XXXX of my my loans with Nelnet were supposed to be transferred to XXXX when I certified for XXXX back in XXXX, and just want to ensure that the remaining XXXX loans with Nelnet are also considered for forgiveness when I submit my final XXXX certification/application in the next XXXX XXXX.
I have email transcripts of my exchanges with Nelnet to support my account of the situation, as well as a history of all correspondence and documents I've received from Nelnet throughout this time period.
|
| 11/09/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
Account Number # XXXX.
Dear Original Creditor : I know that you must receive an overwhelming amount of mail so I will try to keep this letter as brief as possible and to the point. During XX/XX/XXXX to XX/XX/2014, I possessed student loans with your company that right now is up to date and subsequently been refinanced through another loan servicer. Unfortunately, I do have late payments that are showing from over two ( 2 ) years ago and I am writing to request if there is a way to have this information revised.
At the time of these late payments I was unemployed and struggling to find gainful employment to make ends meet for my family. Furthermore, the student loans with your company had been in unemployment deferment however due to my own negligence I did not management the process of keeping up with when the deferment ended XX/XX/2014. I take complete ownership for the 120 days that the loans were late and have worked hard not to allow any of my loans to be late again. While these past events of being unemployed does not constitute payments being made to the applicable NELNET loans, this event did result in me falling behind in my bills.
I am currently working on rebuilding my credit and in doing so have learned just how essential organizational and financial management principles are. I am in a considerably better situation today and take full responsibility for my actions long ago. I am asking for a measure of goodwill to delete the negatives off my credit report with all XXXX bureaus. I understand that you are under no legal obligation to respond to my letter, but this act of goodwill would not only help my credit repair tremendously but also afford me great opportunities in the near hopeful future.
With this gesture of goodwill NELNET will forever have my gratitude. I thank you for your consideration in reviewing this matter and taking the time to read this letter.
Respectfully, XXXX XXXX
|
| 02/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
I have recently reviewed my credit report and noticed some unauthorized accounts on my credit report and under 15 USC 1681 ( a ) ( 3 ). You guys assumed this role without permission not only that you did not have my consent. You guys did not respect my right to privacy which is under 15 USC 1681 ( a ) ( 4 ). You did not exercise your grave responsibility, you were unfair, you were partial. I have already taken the liberty to file a CFPB report and an attorney general 's complaint.
You never had a permissible purpose Under 1681 ( b ) ( 2 ). I never instructed you guys to furnish this report and I never consented to this report in the first place.
In addition to the many violations, Nelnet is NOT the original servicer of NELNET Account # XXXX, Account # XXXX AND Account # XXXX. That makes them a third party debt collector under the FDCPA. It shows the accounts are Paid in Full ( PIF ) which means these student loans were paid in full by an insurance claim filed by the lender or guarantor agency. It was paid via insurance.
Nelnet has also failed to properly secure and safeguard personally identifiable information for more than 2.5 million borrowers, including myself during a recent data breach of its servers.The particular PII allegedly included my addresses, email addresses, phone numbers, and Social Security numbers. The complaint argues that the release of that information resulted from Nelnets ( 1 ) failure to secure the data, ( 2 ) failure to comply with industry standards, ( 3 ) unlawful disclosure, and ( 4 ) failure to provide adequate notice of the incident.
What I am demanding right now is that you guys delete the following NELNET Accounts : Account # XXXX, Account # XXXX AND Account # XXXX off my report. I can give you the CFPB report number. If this does not get deleted immediately, I will be seeking statutory damages since you willfully violated the obligations under the FCRA and FDCPA.
|
| 06/04/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
After trying to obtain IRS Transcripts online, I was asked to provide ONE of the following. Home Equity Loan Account Number, Student Acct Number, Auto Loan Acct Number or Mortgage Acct Number. I have a student Loan. I look at the Statement from My loan Servicer Great Lakes. When I entered the information. The IRS stated that this information was inaccurate. So I gave GREAT LAKES A call. The 1st Rep gave me an extension of my account number, I tried that and the IRS stated that that was incorrect. ( online ) I called for a 2nd a 3rd Time, Was told to called XXXX only to find out that they will not give you any information, However they will verify it if you have it. I put a call into the US Dept of Education only to be led down another dead end with only me divulging information and not receiving. I felt each time as if I was speaking to a collections company. Not to mention I never received the correction information. I contacted the IRS again and was told I need to ask for my XXXX XXXX Account Number. The Servicer was completely clueless regarding my request as to what else they could. Each company asked me to contact the other. My question or concern is how can someone collect, ask, service or take payments from me without having a valid and or a legitimate account number to apply my payment to. The very last phone I made was again to Great Lakes where I spoke to a supervisor. I was told by the Supervisor that Great Lakes is the Loan Seriver and the loan number would come from the lender. I asked for the Lenders information and she gave me XXXX XXXX XXXX and I asked her who it was that I was calling and she again stated it was the US Dept of Education. from XXXX E. When I called I spoke to a representative they told me that they work with the US Dept of Education but they are Student Loan Support for the website Studentaid.gov and they don't have the information. I was led down yet another dead end.
|
| 10/03/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
NelNet refuses to properly apply my principal reduction payments on my student loan. Every month I make payments beyond the minimum payment due, and generally pay ahead by at least three months.
On XX/XX/XXXX, I was paid ahead until XX/XX/XXXX. I made a {$1000.00} payment and checked the " do not advance due date '' box. My understanding was that the {$1000.00} would go directly to principal.
On XX/XX/XXXX, I made another {$600.00} payment. I again checked the " do not advance due date '' box.
On XX/XX/XXXX, I logged into my account online, and saw that, of the {$1000.00} XX/XX/XXXX payment, {$150.00} was applied to interest rather than principal and, for the {$600.00} XX/XX/XXXX payment, the entire amount was applied to interest with XXXX going to principal. Again, at the time of the payments I was paid ahead by five months.
On XX/XX/XXXX, I spoke to two NelNet representatives - a customer services representative and a supervisor named XXXX. The representative informed me that NelNet does not allow principal only payments, even when a person is paid ahead. I questioned the legality of that practice and asked to speak to a supervisor. The supervisor XXXX confirmed that NelNet does not allow principal only payments, even when a person is paid ahead.
NelNet 's refusal to properly apply my principal reduction payments obviously benefits them as they charge more interest. Over the last twenty years, I have taken out car loans, mortgages, and other student loans -- I have never before been refused the right to make principal only payments when I am paid ahead of my monthly installment payments. I find NelNet 's conduct particularly egregious given that the company services federal student loans, which are purportedly in existence to help finance the education of Americans who, like me, otherwise could not have afforded the cost of tuition and who have struggled for years to pay off student loans.
|
| 06/19/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
Servicemember |
|
My private student loan account is with Firstmark. I have been paying on this account for over 10 years. In XXXX, the XXXX military rate was applied to the account ensuring that the interest rate did not exceed 6 %. With regular payments being made on the account, the total balance has increased instead of decreasing. Sometimes, I do pay the account earlier than the due date which is reflected in the transaction history. On XXXX XXXX XXXX, I emailed the company regarding concerns with the account. From XXXX XXXX to date, the total balance on the account has fluctuated from {$100000.00} to {$100000.00}. From XX/XX/XXXXXXXX to date, the max amount of {$8.00} from my monthly payment was applied to the principal. As annotated in the transaction history, before XX/XX/XXXX, the minimum amount applied to the account was {$240.00}. The payment allocation was changed with my authorization. I contacted the company multiple times regarding the payment allocation. I requested that more of my payment go back to being applied to the principal and they have refused. There is nothing listed in the policy or promissory note stating the account holder could not request this. Additionally, there was a glitch in the Firstmark system that indicated that I overpaid my account. I requested a refund of my payment at the time. After the system was properly updated, it reflected that the account was not overpaid. I sent the payment and ensured the account was paid. The representative stated that there would be notes in the account.
The company failed to amortize my account from XXXX XXXX to XX/XX/XXXX. Due to their failure, I now have to pay a higher monthly payment. My monthly payment increased from {$540.00} to {$700.00} starting in XXXX. On XX/XX/XXXX, the company informed me that they failed to amortize the account via email correspondence and via phone calls. The representative explained more in-depth via phone call.
|
| 03/15/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Reason For Letter/Dispute : I HAVE RETURNED A COMPLETED STUDENT LOAN DEFERMENT LETTER TO COMPLETE XXXX XXXX XXXX XXXX I student was enrolled in university during the time late payments occurred on the loan account ( s ). Please update late payments to on-time payments based on DEPT OF EDUCATION policies/laws of credit reporting. Loan Account # XXXX : XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX. DEPT OF EDUCATION REPAYMENT GUIDELINES BASED ON ENROLLED STUDENTS : When You Must Begin Payments? Once you graduate, drop below half-time enrollment, or leave school, your federal student loan goes into repayment. However, if you have a Direct Subsidized, Direct Unsubsidized, or Federal Family Education Loan, you have a six-month grace period before you are required to start making regular payments. Youll have a nine-month grace period if youve got a XXXX XXXX XXXX ( Got a PLUS loan? Youll go into repayment as soon as the loan is fully disbursedwhich means once its paid out. But if youre a graduate and professional student PLUS borrower, you will be placed on an automatic deferment while in school and for six months after graduating, leaving school, or dropping below half-time enrollment. ) Explanation : I was enrolled at XXXX XXXX XXXX during the Spring Semester of XXXX, Summer Sessions I & II, and Fall Semester of XXXX. This is the time that somehow my student loans went into automatic repayment with your company, which should not have happened based on the DEPT OF EDUCATION policies on repayment terms for enrolled students. As of now, the status of the loans has been transferred to XXXX XXXX XXXX, which was then sold to XXXX XXXX XXXX, therefore, there is no outstanding balance due to XXXXXXXX XXXX XXXX. Documentation : I have attached a copy of my full transcript from my first enrollment period at XXXX XXXX XXXX in XXXX, to the last enrollment period in XXXX.
|
| 11/20/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
XXXX XXXX Account : XXXX ( Nelnet ) Account : XXXX ( Credit Agencies ) Reason for dispute : First, the name is incorrect which is an error, that alone is a reason for deletion according to FCRA Laws.
This is my XXXX notice to you and you continue to ignore the violations you are committing. I've also sent a letter out previously and you chose to ignore it and say this was coming from a credit repair organization, to stall I guess.
Furnishing this information to credit agencies without my consent infringes on my privacy, degrades my credit worthiness, credit standing, and character. Regardless if you think its valid and accurate according to the CFPB and XXXX you are still committing FRAUD by using my personal information and sharing it with XXXX parties ( XXXX, XXXX, XXXX, and XXXX ) without my PERMISSION OR CONSENT which is a violation.
Pursuant to XXXX XXXX XXXX you are to respect my privacy as a consumer and you have not done that by sharing my personal information with a third-party credit agency. This violation is diminishing my creditworthiness, and demeaning my character. Pursuant to XXXX XXXX XXXX, any information solely as to transactions or experiences is to be EXCLUDED from reports. So this is another violation showing you were not supposed to give my personal information out.
This is also an adverse action to me as a consumer and needs to be remedied immediately. By you sharing my personal information without my consent you are infringing on my privacy which is placing me in a bad credit standing.
I asked that you remove all student loans accounts from all XXXX credit reporting agencies immediately. I will also be sending a letter to the XXXX for such violations. This is my last notice and I will seek damages if this doesnt get remedied. This is adverse and is damaging my creditworthiness.
Account disputed : XXXX, remove from credit agencies.
Account : XXXX ( Credit Agencies )
|
| 03/05/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
This complaint is regarding my recent loan consolidation with Nelnet. This amidst another complaint at the CFPB XXXX as clearly the issues were not resolved. The application ID is ID : XXXX. I am doing this amidst having applied for a Borrower Defense Discharge based on the rationalization that it will both speed and ease this eventual process and also in light of seemingly parked malicious ediscovery efforts linked to my accounts and uses of these loans by other groups at the Department of Ed for other purposes while those involved plan around using them in a situation where they are actively involved in prolonged privacy and human rights violations and actively seeking to compel my financial destitution and relying on these things in their takeover of projects like copyright XXXX. In my application despite having updated my address and email at multiple US Dept of ED departments including the FSA my address on my consolidation application reflected XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. It also contained my former XXXX email address. As stated I updated this at other departments, Social Security had to confirm and not sure why this not synced. However, I made sure to correct and change this to my current contacts. In my application I included two individuals who are working on my issues due to the unusual nature of my personal circumstance XXXX XXXX from XXXX XXXX and XXXX XXXX of the US Department of ED. I think General Counsel from XXXX XXXX XXXX XXXX would be someone also. However, I included the correct address which is different from my own. However, despite consciously doing this I received an email from Nelnet indicating I had provided an incorrect address or the same address as my references. Neither were correct statements and it is not clear what is going on but I believe a possibility that my application being sabotaged in light to the issues described in efforts to stall and delay.
|
| 08/18/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
On XX/XX/ I made my student loan payment of {$290.00} and at the same time I received a notification that my next payment will be {$550.00}. I was surprised, from seeing how much my payment jumped in a short time, and I knew the payment would be too much for me because I just started a new job and was not making enough money to cover it and my expenses at the same time. I called my student loan servicer to weigh my options. They informed of the options and I thought that forbearance would be the best option at the time. They told me that my interest would capitalize. I can not recall if they mentioned how much that would be. However, later on when I thought about it and realized how much they would be adding to my balance, I decided it would just prolong my loans and make me pay more eventually. I decided to cancel the forbearance on the day before it was due to start. I called my servicer and they agreed with my request, but they said that I would still have to make the full {$550.00} payment. I agreed and made a payment via telephone. They said it should it automatically adjust and that I was good to go. No further action necessary. I also did an income based repayment plan and that also capitalized my interest. I did not realized it until a year later I noticed that the capitalized interest was not cancelled and I was still charged twice for utilizing one service. I called Nelnet and spoke to a representative. The representative saw exactly everything that we talked about previously in the account notes. She also said that she does not understand why the forbearance did not cancel and why I was still being charged. We had a short conversation about it and she informed me it was something she would have to discuss with management and would have to get back to me with an answer. At least six months have passed and I have not received an answer, nor have I seen any adjustments made to my account.
|
| 10/26/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
Over the years I had noticed a few times it seemed money was added to my student loan balance in addition to the interest, so I started keeping my own records. I noticed a balance added with no reason when I logged in on XXXX XXXX XXXX. The week prior, XXXX XXXX XXXX my balance was {$24000.00} and I made a payment of {$300.00} ( Which would lower it to about {$24000.00} ). The week after a balance was mysteriously added to my account. On XXXX XXXX the balance rose to XXXX.I track the interest accumulation carefully and this one did n't add up.
I made multiple attempts of getting an answer from customer service and trying several reps, in which they denied it ever happened. They told me my records were not correct, not only on that day, but they actually changed the balance amounts historically to reflect a higher amount on specific dates. I finally reached a manager after multiple attempts for and answer and hours on the phone. The explanation after extensive digging ( and denying it ) was that " they added back uncapped interest from XX/XX/XXXX'' and that it was an error in the system which effected a group of accounts, so they added it back in XXXX. I sent in a certified letter requesting the explanation in writing on XXXX XXXX, but they refused to provide it. They would only call an offer to explain on the phone. The real thing to consider is ; how many other times have they done this and not been caught? This could have happened multiple times and who knows how many students. Adding money 3 years after the apparent system error did not sound believable to me and it took a long time before getting an answer.When I graduated I owed roughly {$24000.00}, over years of being underpaid from corporate greed the balance grew to {$31000.00}. Finally with a better income I was able to pay it back down to the original amount. How many other times they discretely added money in there we may never know.
|
| 04/03/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
I have repeatedly contacted Nelnet for assistance in designing something that will allow me a payment that I can afford. The information that I have been given has been completely misleading, several times, and in actuality false. I have continued to contact them, never getting any assistance. I was told to consolidate my Parent Plus Loans - this was last fall. After I had been told previously not to do so. I questioned Nelnet thoroughly about this and was assured it was the right thing to do. And then my payment more than doubled. I was then told that it was because I had consolidated. Which was the advice given to me by the Nelnet load advisor.
I have been through XXXX different sets of paperwork, all different, all needing the same information. I have called and spoken to 6 different people, none of who could tell me the same thing - except they had a " program that I qualified for '' in front of them. Each time I was given false information. Each time Nelnet could keep getting interest accrued on my account. The last person, a supervisor named XXXX approved a Mandatory Deferment, based on my net income, not gross income. I asked several times if that is what she meant and I was assured that it was. I again completed paperwork, only to find that AGAIN I did not qualify for any help - and my payment would stay the same. I have been clear with them that it was because of their misleading information and seemingly untrained staff who give out false information that I feel as if they have conned me. At this point, while they say I can pay the 20 % of my income, I can not. And I have repeatedly said I would pay {$100.00} per month. I am being financially crushed. I am a XXXX year old widow. I helped my daughter complete college with the Parent Plus Loans. I went to college when she was young to better myself. I am not better off at all, if anything I am worse off. I need assistance and a solution.
|
| 03/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
Companies involved : Great Lakes Borrower Services and Nelnet.
XX/XX/XXXX - I received a paid in full email from Great Lakes. It was a XXXX XXXX. XXXX ref number : XXXX.
XX/XX/XXXX - With the XXXX loan forgiveness program, I called Great Lakes to look into getting a refund on the below amounts.
Refunded Refund ID Reason for Refund {$5300.00} XXXX REFUND BEING MADE DUE TO BORROWER 'S REQUEST TO HAVE FUNDS RETURNED.
{$2000.00} XXXX REFUND BEING MADE DUE TO BORROWER 'S REQUEST TO HAVE FUNDS RETURNED.
The Great Lakes customer service representative stated that they can refund the account that made the payment, and I would be receiving a " balance '' for that amount, but that was just normal protocol, and I would not have to pay that amount back.
XX/XX/XXXX - I received an email which stated that my debt was being sold to Nelnet and the email requested that I setup an account so I could service my debt through Nelnet. I ignored the email since Great Lakes told me that the debt amount was essentially a placeholder, and I did not have to pay it back.
XX/XX/XXXX - I received a phone call from Nelnet saying I must sign up for a new account in order to service the debt. I asked why I need an account for a placeholder amount that I don't need to pay back. Nelnet replied and said I have an outstanding balance of {$7300.00} that I would need to pay back pending the outcome of the legislation/appeal related to XXXX loan forgiveness plan and the supreme court ruling .
I called Great Lakes to clarify, and they confirmed the above from Nelnet. I explained that on XX/XX/XXXX, the customer service representative said the amount does not need to be paid back, to which they replied " we're sorry that they incorrectly explained that to you. '' I would like to have that debt alleviated, if I had known this was the case, I would have just left the debt paid in full and not pursue any type of forgiveness.
|
| 03/24/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
My loan originated in XXXX as means to pay for my daughter 's college education. I've struggled for the last 15 years in making any kind of repayment, but have tried to work with Nelnet with deferred payments and forebearances. Several times over the last few years I was instructed by Nelnet over the phone ( never in writing ) to use the FSA portal to apply for Income Based Repayment Plans. Each time, I get a " verbal '' denial, but NOTHING appears in the official Nelnet.com website. My last attempt was due to the pandemic, I was forced out of work since XX/XX/XXXX and was instructed to use the FSA portal again, completed all the paperwork, then called Nelnet to check on the status. Even though NELNET reps instructed me to use this process, I was verbally told that my loans didn't qualify for income driven repayment. YET, there is literally NO PAPER TRAIL from Nelnet acknowledging that they ever considered any of my applications, no formal denial, NOTHING for me to understand how on one hand Nelnet is a listed provider that should consider the repayment plans sent to them, but on the other hand - Nelnet representatives verbally state I do not qualify? Additionally, if they aren't subject to the federal rules, then the NELNET loans should have been terminated with my XXXX bankruptcy. I am frustrated and feel they are using tricky methods to try and force a restart of the loan obligation with a " consolidation '', which I have no interest in doing. Either they are or they are not part of the federal regulations for student loans and either way, NELNET is not presenting valid repayment options in full disclosures for borrowers. A perusal of my account there also shows how they have added over {$20000.00} to the " principal '' that started at about $ XXXX, to demand an over {$35000.00} balance with a projected repayment of over {$75000.00}!? The accounting and accountability are in question here.
|
| 10/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
The original loan amount was {$3200.00}. I requested a refund of payments made during the XXXX student loan pause ; I had {$900.00} remaining and had paid {$2300.00}. Refund checks were dispersed on XX/XX/XXXX, and duplicate checks were dispersed on XX/XX/XXXX. On XX/XX/XXXX, I deposited an amount of {$2300.00}. I received a call from a NelNet representative asking me to destroy the extra checks which I had already done. On XX/XX/XXXX, I received a letter about the duplicated checks with instructions to make a payment of duplicated or mail the checks back. On XX/XX/XXXX, I called NelNet to inform them of the prior phone call and to let them know I destroyed them- they said they would make a note so the duplicated refund wouldn't be charged to my account.
On XX/XX/XXXX, I checked my account to see a balance of {$5600.00}, when it should've been {$3200.00}. NelNet added an extra {$2300.00} to my account because I destroyed the checks and assumed I deposited!! I called NelNet, and they said they submitted paperwork about the error, and I will be reached out to in XXXX days. on XX/XX/XXXX, I received a missed call from NelNet, and called back to find there was no new information and they were still " investigating. '' On XX/XX/XXXX, I called NelNet again, and the XXXX said she opened a ticket for accounting to specifically investigate. She said to expect XXXX weeks for the issue to be fixed. It is now XX/XX/XXXX, and my account still has an incorrect balance of {$5600.00}.
I have the checks I cashed ( only {$2300.00} ), and statements proving so. NelNet needs to remove the extra {$2300.00} from my account ( restoring it to {$3200.00}, prior to any payments made in XXXX ) as it was never paid out. They can trace the checks to determine this is true. This should not still be a problem a year later when the mistake was on NelNet from their miscommunication within the company and to customers!!
|
| 03/31/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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On XX/XX/XXXX, the office of Federal Student Aid began providing the following temporary relief on ED-owned federal student loans : suspension of loan payments, stopped collections on defaulted loans, and a 0 % interest rate, retroactive to XX/XX/XXXX as I recall.
Despite 0 % and no payments required, I have been paying each month since then. Despite my instructions, Great Lakes Student Loans has failed to apply my extra payments to the principal balance. They claim that they can only apply payments to interest until all interest is paid. This is in direct contradiction with what I have heard from you and from them when I have called in the past. They have applied some of my extra payments ( made prior to this past year ) to prinicpal when I included the extra payment in the autopay cycle.
I believe they are acting in bad faith and refusing to apply my extra payments to the principal as they should because they never want me to be able to pay off this loan. I took out the original loans in XXXX with DOE via XXXX, 6 loans for a total of $ XXXX. Before I even graduated those loans were sold 2x and again 2x after I graduated. This meant my interest was capitalized ( and my principal balance mushroomed ) before I was even in repayment. I fully paid off 2 of the 6 loans right away, though it appears XXXX illegally kept those loans open with {$1.00} and {$37.00} balances. XXXX I was duped into consolidating onto the PAYE play with a fraudulent and now defunct company called XXXX XXXX XXXX XXXX.
Despite paying since XXXX, and paying well all the real principal, I still owe 120 % of what I borrowed to to shady practices of servicers like this XXXX.
I want them to do the right thing and apply the extra payments I have made from XX/XX/XXXX to XX/XX/XXXX to my principal balance. Should they fail to do so, I will have no choice but to pursue any and all legal avenues open to me.
Thank you
|
| 10/02/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
|
Dear Consumer Financial Protection Bureau Representative ( s ), I have received a federal direct subsidized student loan while attending XXXX XXXX XXXX, Maryland. Now I transferred to XXXX Maryland XXXX XXXX XXXX to earn my XXXX
However, Nelnet Student Loan Servicer, my student loan servicer has already started accruing of an interest while I am still at school. Although I have contacted them several times to remove the accrued interest in my account, they refused to do so because they claim that since I already XXXX from XXXX XXXX XXXX with XXXX, I am responsible for the interest accrued since my XXXX date ( XXXX XXXX, 2016 ). I have repeatedly said that I am still at school ( XXXX status ) pursuing my XXXX XXXX XXXX at XXXX Maryland, XXXX XXXX. In addition, they also claim that non-school days such as break times, winters and summers are considered as " out of school status '' where the interest starts accruing which is NOT true. In addition to my previous knowledge, the information I found, about Direct Subsidized Student Loan, on the Federal Student Aid 's website ( on the Q & A section ) says : " Question : Do I become responsible for paying the interest that accrues on my Direct Subsidized Loans because I graduated from my prior program prior to or upon meeting the XXXX percent limit, and enroll in an XXXX program that is the same length or shorter than my prior program? Answer : NO '' I am contacting you because I am in a big frustration -- I keep receiving the same response from the subordinates and supervisors at Nelnet. I believe there should be a fraudulent activity in this " loan servicer '', and I suspect that other students might have also been impacted by these related illegal activities.
I kindly request you to launch broader and deep investigation about all the activities that Nelnet has been doing because I feel that I am being defrauded.
Thank you for listening.
|
| 07/20/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
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My primary loan servicer in XXXX was Nelnet. I sent them my tax return in XXXX, which was {$0.00}. I also applied for REPAY plan and got it. started a job as a XXXX XXXX. They asked me for my pay sub and I sent them. They calculated my monthly payment as {$340.00}. My loans are around {$500000.00}. My annual income is ~XXXX prior to pretax reduction and taxes. The pay sub I sent them was an overestimate. Even with overestimation, my total gross income ( pretax ) was {$55000.00}. Based on FSA repayment calculator, a minimum charge should have been {$300.00}. From what I understand the REPAY plan is 10 % of Discretionary income. My Discretionary income in XXXX ( based on that pay sub that I sent ) is : ( $ XXXX XXXX ( pretax reduction ) - XXXX ) =XXXX ( biweekly ) XXXX= $ XXXX {$12000.00} ( poverty guideline hhs XXXX ) = {$34000.00}. 10 % of this is XXXX. XXXX per month. If I put this in FSA loan repayment calculator wand choose PFLS and my monthly payment is {$130.00} per month. I brought this to their attention multiple times. I called them multiple times and talked to managers and different reps and they told me that's how it works. I also called a week ago and they brush me off. I also have a twin sister with the same amount of loans but making {$5000.00} per year less than me and she paid {$0.00} last year and this year she is paying {$10.00}. When Nelnet transferred my loans to XXXX for consolidation. XXXX XXXX did not change the payment. I am in communication with them to reevaluate. It is very hard for me to pay {$350.00} per month. It is very unfair. It seems like XXXX XXXX servicer does not want to refund me either. But, my main complaint is about Nelnet. It would be great if you follow up with XXXX too. BAsed on my tax return my AGI is {$25000.00}. I just can not believe there is this much difference in their calculation and my tax return calculation. I appreciate your time
|
| 09/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
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I made a payment with Nelnet through the online portal on XX/XX/2023 for {$1000.00} toward my student loan balance. I received a confirmation email for this payment from Nelnet on XX/XX/2023 at XXXX ET. This email contained a confirmation number and a payment effective date of XX/XX/2023 as well as an assurance that the payment would be posted to my account within 48 business hours of the payment effective date. At this time the payment was listed as " scheduled '' in my Nelnet online account.
On XX/XX/2023 the amount of {$1000.00} was withdrawn from my checking account by Nelnet.
On XX/XX/2023 I went to confirm that the payment had been posted and it no longer existed in my Nelnet online account. It did not show up as scheduled, pending, posted, or cancelled. It was as if the payment had never existed. I attempted to resolve this issue by reaching out to Nelnet by email on XX/XX/2023, but their reply email at XXXX said that they would not respond to my request via email and I would need to call instead. I did reach out via phone that day. The agent on the phone could not provide any information about why my money was not appearing and on his end it also looked like the payment never existed. I provided the confirmation number I had received and he forwarded that on to another department. He assured me it was just a delay in their system and I should have the money posted to my account soon.
On XX/XX/2023 the money has still not been posted to my account and still does not appear as existing in my online account. I called again at this time and the agent I spoke to this time said there was nothing that could be done and it would sort itself out eventually. He said that the company does not know where the money they withdrew from my account is and that he could provide no guidance as to when it will be posted. I asked for a ticket number for my inquiry and he said there was none.
|
| 10/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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I setup an auto debit for my monthly payment ( amount to {$400.00} ) to be paid each month on the XXXX. For four days this month ( XXXX ) I checked the Nelnet account and my bank account and Nelnet had this message posted : " Important Alerts Payment Processing : When making a payment, it can take up to two business days to be applied to your account. For Auto Debit payments, they will be applied using your due date as the effective date. For all other payments, the effective date is the date you selected when scheduling your payment. If you've recently made a payment, your account may appear as " Past Due, '' because of the time it takes for processing. Weekends and banking holidays may result in longer delays. We appreciate your patience. '' However, my bank account showed no indication a transaction was pending. On XX/XX/2023 I received this email from Nelnet : " Your Auto Debit Payment Was Returned Dear XXXX, Your recent auto debit payment for your student loan ( s ) was cancelled or returned due to non-sufficient funds. Log in to your Nelnet.com account and select Documents from the menu, then Inbox to view more details and other methods for making you payment.
It is important to check your inbox regularly because these messages may be alerting you of action needed for any recent requests, repayment plan information, or other updates to your account.
You can always access your messages and account details when you log in to your Nelnet.com account. '' I have over {$5000.00} in my bank account and doublechecked that my account information was input correctly into Nelnet 's auto-debit page. Nelnet is now saying I am past due even though I have done everything correctly and in accordance with their processes. It appears the company is trying to get borrowers to double pay conducting a scam using auto debit and claiming this is the borrower 's fault when it is clearly the company.
|
| 09/24/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
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Web |
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Had Great Lakes as my initial loan servicer. Loans were transferred to Nelnet this XXXX. Last year in XXXX I had filed to have my loans returned to standard payment plan and out of IBR due to lower estimated monthly payments after I had made a substantial payment during forbearance. Was assured during 2 phone calls that my loans would reflect the requested change to standard payment plan once COVID forbearance ended. Loans were then transferred to nelnet and my first statement shows I'm still under IBR on all but 1 loan even though I've not recertified my current income in nearly 5 years. Reapplied to have my loans returned to standard payment plan again on XX/XX/XXXX. This still has not been processed on my account. Spent 3 hours on the phone with Nelnet on XX/XX/XXXX with first rep answering after 2 hours and 20 minutes. First rep told me my account number was invalid and I was transferred to another department. Second rep answered after 10-15 more minutes and he told me I was in the wrong place and that the first rep was " not supposed to cold transfer '' and should have stayed on the line to explain the situation to him. Luckily this rep did explain what he could but basically said everything is pending and I'll have to wait a few more days. I had made the initial payment, that is substantially higher than what the standard payment is to be, because I was unsure of how long the processing would take and I didnt want to have my first payment be late. Now, even AFTER making that payment my account is reflecting a balance due without telling me which loan has the balance still due. The service rep is now telling me that 1 of my loans has a different due date than the other 5 which means I will have to pay on my loans two separate times each month. He recommended that I wait to request a single due date as not to confuse their system with multiple requests for changes to my account.
|
| 08/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
Older American, Servicemember |
|
18 U.S. Code Chapter 47 - FRAUD AND FALSE STATEMENTS Federal fraud law is defined under 18 U.S.C. 10011 as knowingly and intentionally doing any of the following : Falsifying, concealing, or covering up by any trick, scheme, or device a material fact ; Making any materially false, fictitious, or fraudulent statement or representation ; I never asked for a release authorization form, I never signed a release authorization form, Nelnet never sent me a release authorization form, I never completed a release authorization form there fore Nelnet never received a release authorization form from me.
( XXXX ) To : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX XXXX XXXX WHAT!
I never asked for or signed a release of authorization form.
A release of authorization form for what?
I have no idea what you talking about!
Is this NELNET continuing commit more fraud?
-- -- -Original Message -- -- - From : XXXX To : XXXX XXXX Sent : Fri, XX/XX/2022 XXXX XXXX Subject : Re : Release of Authorization XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX PA XXXX XXXX XXXX I never asked for or signed a release of authorization form.
A release of authorization form for what?
I have no idea what you talking about!
Is this NELNET continuing to committing more fraud?
-- -- -Original Message -- -- - From : Nelnet XXXX XXXX XXXX To : XXXX XXXX Sent : Fri, XX/XX/2022 XXXX XXXX Subject : Re : Release of Authorization Untitled Dear XXXX XXXX Thank you for contacting Nelnet XXXX
We have received your release of authorization form, and added XXXX XXXX to your account. If you do not wish to have this person or entity listed as someone Nelnet is able to discuss account specific information with, please contact us as soon as possible.
Were here for you when you need us. If you have any questions, please call us at XXXX or visit Nelnet.com.
Sincerely, XXXX XXXX.
Nelnet XXXX # XXXX
|
| 11/16/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
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|
According to my consumer reports ( XXXX, XXXX and XXXX ) this financial institution furnished an account without disclosing opt out information to me. I have recently read the GRAMM-LEACH-BLILEY ACT under the Federal Trade Commission and they are failing to comply with the law. The GRAMM-LEACH-BLILEY ACT requires financial institutions companies that offer consumers financial products or services like loans, financial or investment advice, or insurance to explain their information-sharing practices to their customers and to safeguard sensitive data. The Gramm-Leach-Bliley Act seeks to protect consumer financial privacy. Its provisions limit when a " financial institution '' may disclose a consumer 's " nonpublic personal information '' to nonaffiliated third parties. The law covers a broad range of financial institutions, including many companies not traditionally considered to be financial institutions because they engage in certain " financial activities. '' Financial institutions must notify their customers about their information-sharing practices and tell consumers of their right to " opt-out '' if they don't want their information shared with certain nonaffiliated third parties. In addition, any entity that receives consumer financial information from a financial institution may be restricted in its reuse and redisclosure of that information. This financial institution has failed to disclose this information to me and knowingly and willfully withheld pertinent information regarding the disclosure of my information to affiliated and non-affiliated third parties, This financial institution knowingly, and willfully withheld information that explains how I the consumer can exercise that nondisclosure option. This is a violation of the GRAMM-LEACH_BLILEY ACT law and they should be held accountable for intentionally not giving customers the right to opt out of their disclosures..
|
| 08/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
From XX/XX/2023 to XX/XX/2023 I have had to make multiple inquiries in regards to unusual activity ranging from random payments and drastic balance changes increasing amounts owed. My loan servicer has letters from the department of education stating my loans from two universities which are the only universities I have been to are being discharged and refunds issued. Anytime I have had to call I always check on the status as well. It never fails that I get different information every single time. I get referred to the department of education who then tell me no what Nelnet said is incorrect. I was told in XXXX and XXXX several times including via only chat by at least two representatives it would be complete in 15 to 45 business days and not only isnt it done but now they are claiming it wont be done till the end of the year. They refuse to provide transcripts of those conversations. I have told me they will do some research and get back to me but never do. Ive been sent letters on two different occasions saying my discharge is complete when its not. When I ask if its done why have I not gotten my refund and no one can tell me. I also do not remember requesting consolidation of my loans. When I ask for documentation showing when I requested consolidation they refuse to provide it. When I tell them I see on the dept of ed site it was electronically signed but I want documentation showing I requested that because I do not remember electronically signing anything. Ive submitted other documents that go missing. My loans were supposed to have been in Administrative Forbearance since XX/XX/XXXX yet Nelnet never put them in that correctly. So now Im getting emails and letters saying Im required to start making payments XX/XX/XXXX. The level of incompetence is unbelievable. As a veteran who was already taken advantage and who suffers severe XXXX due to my service this has aggravated it.
|
| 10/19/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
In XXXX XXXX, I was contacted by XXXX XXXX, based in Mississippi, about consolidating/refinancing my XXXX XXXX student loan, which had a relatively low fixed interest rate. The XXXX offer included a 0.25 % discount for signing up for ACH withdrawal linkage, as well as a 1.0 % discount for on-time payments. When I originally spoke with the loan officer, the loan was to be reamortized over 30 years. However, by the time Within a short time, XXXX was acquired by XXXX XXXX XXXX XXXX XXXX XXXX This transfer did not affect my payment schedule. Then in XXXX, XXXX was acquired/sold the loans to XXXX. At this point, my payment was jacked up from $ 200/month to $ 300/month and the amortization changed from 30 years to 20 years.
Not long later, the note was transferred to XXXX. Then it was transferred to XXXX. At this point, XXXX raised my interest rate to 4.50 %. I attempted repeatedly to resolve the matter, but their XXXX XXXXervice reps always refused to hear my complaint or to escalate the matter. They also refused to provide the complete original loan documents including the Promissory Note and Amortization Schedule. I informed them that they assessed my loan as ~ {$10000.00} more than I owed.
Then this summer - XXXX - my note was transferred to Nelnet. NelNet claims that my interest rate stands at 5.5 %. They are unable to provide any documentation about my loan. The federal government 's website, http : //studentloans.gov, also comes up empty when I search for any promissory notes or amortization papers.
According to my estimate, my student loan was paid off this summer, in XXXX XXXX. Therefore, I have overpaid NelNetXXXX by ~ {$600.00}. I hereby request a full refund of the amount I overpaid, and to have the debt eliminated from my credit reports, declaring the loan PAID IN FULL.
I look forward to your response.
Sincerely, XXXX XXXX XXXX Rhode XXXX XXXX XXXX XXXX, CA XXXX
|
| 07/21/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
XX/XX/2008 I went to the XXXX XXXX XXXX XXXX XXXX XXXX to talk to the financial advisors about enrolling in their program.. during my consultation I was strongly advised to register that day due to fees and admission exams being waved but they couldnt promise this if I decided to wait to enroll I was told that the financial aid wouldnt take long to apply for only 15min after explaining my credit was not good I was told no worries we can find a program to put you in I applied they told my I was awarded full pell and what my pell didnt cover I was awarded student loans only after the first term did they tell me that you miss a hr of a course you would time out and have to retake the class.. they then advised if you cant make it DONT come on the first day of the class because once you sit in the class and dont finish because you miss an hr you will have a failed grade they never said or explain they would charge twice for these classes if you choose to sit out so as to not get a failed grade after my first year I found a school in my area that was only {$5000.00} for the entire program I wanted to transfer but was informed that my entire cost of {$60000.00} for the school I was currently attending i would be still liable for even though I had 16mo left in the program.. which made me have to stay due to the financial strain once I graduated they told me I owed {$60000.00} I asked them how this was possible if I was awarded full pell.. I asked them to explain what my pell paid they refused to explain, told me I signed the contract, they stop returning or answering my calls and I have never been able to pay $ XXXX {$800.00} dollars a month since graduation this has kept me from getting a home, I have suffered in my relationship my mental health and financially since attendance of XXXX XXXX XXXX XXXX I would have never went if I knew I would have to pay the total amount of {$60000.00}
|
| 04/05/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I have been trying to pay the balance down by paying extra on each payment and sending in a small amount in addition to that. The company is not applying the extra to my principal balance - despite the fact that I am current. When I asked about it they gave me some ridiculous line about the simple interest calculation. It sounds like a corrupt practice and is definitely causing me harm. Additionally, they are not providing me regular statements, sometimes going months between statements ( no XX/XX/XXXX statement ever produced or received, no statements in XX/XX/XXXX or XX/XX/XXXX ) Here 's what they told me : Account : XXXX Thank you for contacting Firstmark Services.
The interest on your student loan ( s ) is calculated using the daily simple interest method. Your interest accrues at a daily rate based on the principal balance and interest rate of your loan ( s ).
To calculate how much interest has accrued on your account since your last payment, do the following : 1 ) Multiply the principal balance by the interest rate ( i.e. {$10000.00} x XXXX = {$800.00} ).
2 ) Divide this amount by XXXX, which is the number of days per year ( i.e. {$800.00} / XXXX = {$2.00} ).
3 ) Multiply the daily rate by the number of days since your last payment ( i.e. {$2.00} x XXXX = {$10.00} ).
4 ) This is the amount of interest that has accrued on your account.
Please note that when a payment is received, it is first applied to any fees ( if applicable ), then to accrued interest, and finally to principal.
Your previous payment was received XX/XX/XXXX, and your most recent payment was received XX/XX/XXXX. Since 23 days elapsed between payments, {$410.00} of your payment was applied to interest.
We appreciate the opportunity to serve you as a valued customer. If you have any other questions, please respond to this e-mail or visit our website at XXXX.
Sincerely, Firstmark Customer Service
|
| 04/20/2018 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
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|
I was contacted by XXXX XXXX XXXX [ XXXX XXXX XXXX XXXX XXXX , NY XXXX ] about a debt that they purchased from NELNET [ XXXX XXXX XXXX XXXX , NE XXXX ]. I asked them to verify the debt was still valid as I had already paid it with NELNET. They asked me to contact XXXX/XXXX [ XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, PA XXXX ]. I have contacted all three companies and have the chats/email threads available in PDF format.
They never replied. I requested : " The amount and age of the debt, including : A copy of the last billing statement sent to me by the original creditor.
State the amount of the debt when you obtained it, and when that was.
If there have been any additional interest, fees or charges added since the last billing statement from the original creditor, provide an itemization showing the dates and amount of each added amount. In addition, explain how the added interest, fees or other charges are expressly authorized by the agreement creating the debt or are permitted by law.
If there have been any payments or other reductions since the last billing statement from the original creditor, provide an itemization showing the dates and amount of each of them. '' The only documentation that arrived is a photocopy provided by XXXX of my original promissory note. XXXX sent a note stating that my wages would be garnished. They have not been able to verify that this is a valid debt.
When speaking via phone to customer service at XXXX, they asked me provide proof that I had paid the debt with NELNET. I sent them images and screenshots via email per their request. I have not received a response.
I was notified that this has impacted my credit rating. I have sent countless emails pleading to have this resolved.
The complete lack of cooperation and common sense is frustrating. This is a waste of my time. I happy to pay what I owe, but they need to be able to substantiate
|
| 10/15/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I applied for the XXXX student loan repayment plan through studentaid.gov on XX/XX/XXXX, for my federal loans serviced by Nelnet. The XXXXXXXX website says my application was " processed '' on XX/XX/XXXX, and said my servicer completed a review of my application on XXXX. I received an e-mail on XXXX from Nelnet saying they were reviewing my application and that if they had not completed this process in 10 days I would receive another e-mail. Their website states they are still reviewing my application, and I have received no further e-mails or updates from them. I was issued a billing statement for the month of XXXX on XX/XX/XXXX for an amount that did not reflect the amount I was quoted by studentaid.gov for the XXXX plan, due on XXXX. I submitted the full amount of this payment on the date it was due because I did not want my account to be delinquent. In looking for help resolving this issue, I read the following statement on XXXX : " If you applied for the XXXX XXXX close to your bill date or before your required payment due date, your servicer will place you in a forbearance status for the upcoming billing cycle while they process your application so that you do not pay more than you need to. Your servicer will also place you in forbearance if they can not process your application before these dates. '' This clearly did not occur, and Nelnet is showing a bill due in XXXX for the same amount ( which is about twice what I should be paying with XXXX ). If Nelnet could not process my application in time, they should not have charged me at all, according to the government website. They also stated they would provide further communication through the review process if it took longer than anticipated, and they have not. I am also attempting to resolve this with Nelnet, but the wait to speak to a phone representative is often several hours long, which is also unacceptable.
|
| 08/10/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
XXXX hit and I was paying a lot down on my student loans. Then the XXXX XXXX announced forgiveness and I was eligible, so I requested a refund of {$14000.00} ( the amount I had paid in during COVID ) which bumped my balance to {$19000.00}. This is what my account showed at that time after the refund settled.
When I requested my student loan refund they sent me like one check for each payment I had made in the mail. I cashed these checks and all was well. A week later I got another set of checks identical to the first. I did not cash these checks and Nelnet called me almost immediately and said " Hi { my name }, we sent you duplicate checks in error. Please destroy these checks and confirm they have been destroyed. '' I complied and gave confirmation to them.
Then about a month later I got a letter in the mail saying " Send us the duplicated checks back or else we will be forced to add that amount back to your account ''. I had an hour phone call with them explaining the situation and telling them that they had already called and told me to destroy the checks myself. After this they agreed that I was good to go and that the balance would not get added to my account.
Fast forward to today when I logged in and the balance was added to my account, now saying I owe over {$34000.00} when it should have been {$19000.00}.
Apparently their error in sending me those checks caused them to add that amount to my account since they never got them back. They told me to destroy them. This may be hurting my XXXX XXXX in the interim since it's showing an additional $ XXXX needing payment.
Now when interest starts accruing I'm going to be paying interest on this money that was added to my account in error by Nelnet.
Additionally this has added lots of undue stress on me when them having some sort of process to catch this error on their end would have prevented this situation.
|
| 09/18/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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In XX/XX/XXXX, my ex-husband and I consolidated our student loans and I was designated the primary loan holder. In XX/XX/XXXX, I divorced my ex-husband and asked Nelnet, our student loan servicer to separate the loans. I was told that the loans were inseperable and that I was responsible for the the entire amount because the consolidation contract superceded any other legal documents. In XX/XX/XXXX, I applied for dismissal of my student loans based on my XXXX XXXX XXXX XXXX. I was told by the loan servicer at that time that the loans could not be separated, so I would have to file for the entire amount and then be responsible for the taxes on the loans forgiven to the IRS. I recieved a letter showing that the dismissal was granted in the entire amount, pending a three-year watch period. The the following month-XX/XX/XXXX, I started recieving bills for my ex-husband 's portions of the loans. Thus the nightmare began. I have recieved phone calls, letters, and have had my credit ruined by Nelnet because my ex-husband refuses to pay the loans. I have repeatedly asked over the phone what the monetary amount was forgiven, but at that point the caller usually stammers and tells me that they will find out and that I will recieve a letter in the mail -- none have arrived. I have also not recieved the official tax documents that I was told would be forthcoming. Nelnet has also reported an incorrect address to the big three credit report bureaus -- I live in Florida, the new address is for an appartment complex that I lived in from XX/XX/XXXX-XX/XX/XXXX, but the apartment number is incorrect. They have also asked my current husband over the phone to pay my ex-husband 's student loans. I am on Social Security XXXX and can not afford to pay these loans, but I am told that as a co-signed on my ex-husband 's student loans that I have no recourse. I am beyond exasperated with Nelnet.
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| 11/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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So my federal loans have been tranferred over from great lakes services to Nelnet.com now. Since it has been transferred over ive had problem after problem with my account. I original spoke with a representative in XXXX to set up my s.a.v.e. plan application from my idr repayment plan. So the lady told me it was all set and should expect confirmation of my application and gave me my payment monthly. My payments were to resume in XXXX so i tried to get it done way before. A month goes by and still havent heard anything. So i tried calling every day and could never get through to speake to someone. I wrote several emails on there contact us portion on there website and have yet to even get a response. I sat on the line for 3 hrs on hold several times and still couldnt get through. i cant sit waiting that long since i have to work. So my wife called and sat on hold for 4 hours. Well speaking to them she told me my application was incomplete and waiting on me.So the first contact was incorrect on my account. I do another application on federalstudentaid.gov and correctly did it again. Another month goes by and hear nothing. So again i called several times and emailed several times and finally get ahold of someone. She said at this time i would take a month to process my application. So my first payment was incorrect and had to pay that amount. She also confirmed my account was just waiting on processing. This was in augus. So currently i get emails still stating my account is still in processing and now its XXXX. Then out of nowhere they put my account in forebearennce and i never agreed to that, im trying to pay my account and specifically told them this. I just received another email talking about my application is not done yet. I dont know what to do. This is very frustrating and want my payment set to what it should be. I dont know who else to contact on this matter.
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| 03/13/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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As a college student I borrowed Federal Aid from the years XX/XX/XXXX - XX/XX/XXXX. In total, about {$22000.00}. My loans went into repayment in XX/XX/XXXX. I was informed that due to my gross income, I had qualified for income based repayment and have been on the payment plan ever since. My issue is that I have only ever signed an application that did not disclose the terms or consequences of choosing an income based repayment plan, which has now incurred an additional {$10000.00} in principal balance owed. I want to know why a mortgage loan requires 100 pages of disclosure and a truth in lending/loan estimate to be signed, but there are no documents that indicate A ) your monthly payment may not be high enough to pay the interest that accrues on your loan each month, B ) the unpaid interest will be capitalized to your loan balance, thus increasing the principal amount owed, and B ) when your balance is finally " Forgiven '' the amount that is forgiven needs to be claimed as income on your tax return. I have gone through all of my paperwork since XX/XX/XXXX and can not find any piece of paper that acknowledges these items. I feel I was taken advantage of by this servicer in a financial hardship which has snowballed my financial trouble. I spoke with " XXXX '' today who was extremely rude and told me to " relax '' and to " Just keep paying since my balance will be forgiven, '' When I called him out on having to claim the charge off on taxes and that although I keep paying my balance will increase since the payment will not cover interest, he said my other option was to just go back to standard repayment. ( At $ XXXX/month ) I feel that numerous lending laws have been violated in the lack of disclosure of the terms of this repayment program. I want this investigated and I do not want to be responsible for an additional {$10000.00} that I never signed a Note to Borrow.
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| 09/28/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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When I consolidated my student loans, it was serviced by Nelnet. There was an incentive package that they advertised which constituted of a .25 % reduction in interest rate if you autopay and 1 % reduction in interest for on-time payments or a cash rebate when the loan was consolidated of XXXX of the balance of the loan. When it was time to receive the 1 % reduction in the interest rate they stated that I no longer qualified as I made a late payment several years prior. This was incorrect. When I supplied them with the information, I had on file they never responded. They stated that I was late making a payment on XXXX/XXXX/XXXX and that I did not make a payment to XXXX/XXXX/XXXX. Also that I had turned off my auto debit payment. This was incorrect. I show no email stating that I had turned off my auto debit and I have emails going back to XXXX in my XXXX account. Also, I had an unemployment deferment stating XXXX/XXXX/XXXX so I did not have to make that payment as I was in deferment. This is clearly noted in the document they supplied me. XXXX XXXX pmnt histry and defer histry ''. It is a pdf file attached. Also, this was after years of it showing I did qualify on my account status page. Also, I have asked them several times for the policy, contract, or rules regarding these incentives. They have never supplied me with this information in writing or verbally. Also. I have asked who was the originator of my loan and who currently holds the loan as they are just the servicer. They have not supplied me with this information either. Finally, I asked them for the literature on the incentive package that they offered when I consolidated my loan, and they did not give that to me. Their position is that the incentive programs are not part of the loan consolidation agreement, and they are not bound by it. Their rules are not transparent which makes them impossible to follow.
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| 08/01/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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This complaint is being made on XX/XX/XXXX. I have a graduated repayment plan with the US Department of Education. I have a statement date of XXXX XXXX, 2017. They advised that my monthly payment per my graduated plan is {$540.00}. I spoke with a representative at Nelnet and they told me about a new program called REPAYE that could make my student loan payments less. I asked how much the loan payment plan would be under REPAYE. The Nelnet representative told me that the payment would be less and that I could send in my taxes and then they would advise on the lower payment amount. I made my monthly payment in advance of XXXX XXXX, 2017 for the sum of {$540.00}. I got a letter in yesterdays mail advising that the payment amount would be significantly more. This was the first information I was ever advised on the amount I would pay under the REPAYE plan. I called Nelnet to say that I want to stay in my current plan. Nelnet said that I could not because they re-did the terms of the loan and would not let me in the graduated plan at {$540.00} per month. They said that I could only be in a graduated plan for {$550.00} per month. I was never advised that I would be taken out of the graduated plan. I was just told that they would be able to tell me the monthly payment amount under the other plan if I submitted an application. I did not say that I wanted to change into any new plan. I offered to pay any interest to prevent any capitalization so that I could keep the payments at the rate of {$540.00} per month. I was put into a plan at the {$550.00} per month. They refused to put me in at {$540.00} per month. I was improperly advised by technicians at Nelnet. They never told me that the loan terms would change or that there would be any capitalization. They never told me that my even filing an application that my amount would change at all from my plan of {$540.00} per month.
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| 12/30/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XX/XX/2021 XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX, TX XXXX Nelnet XXXX XXXX XXXX XXXX, NE XXXX To Whom It May Concern : I recently received a copy of my ( XXXX ) credit report, and I noticed some late payments posted on my credit report : DEPT OF ED/NELNET account # XXXX XXXXXXXX, # XXXX XXXX, # XXXX XXXXXXXX, XXXX XXXX XXXX XXXX Nelnet is in clear violation of the law. Under 15 USC 1681b - permissible purpose of consumer reports, THE LAW CLEARLY STATES : ( b ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the written instructions of the consumer to whom it relates.
Did I give you written instructions to furnish this on my credit report?
Furthermore, the FAIR CREDIT REPORTING ACT 15 USC 1681 ( 2 ) ( a ) ( i ) Exclusions from a consumer credit report clearly states : ( 2 ) EXCLUSIONS.Except as provided in paragraph ( 3 ), the term consumer report does not include ( A ) Subject to section 1681s-3 of this title, any ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report ; Delete the above late payments from my consumer report, this agency is in violation of 15 USC 1681. Failure to respond satisfactorily with deletion of the above referenced account, and send out a free copy of my report after the changes have been made will result in legal actions being taken against your company, for which I will also be seeking {$1000.00} per violation for : 5. Defamation of Character ( per se ) 6. Negligent Enablement of Identity Fraud 7. Fair Debt Collections Practices Act 15 USC 1692g violations 8. Fair Credit Reporting Act 15USC 1681 violations for willful noncompliance - 616. Civil liability for willful noncompliance [ 15 U.S.C. 1681n ] Best regards, XXXX XXXX
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| 07/27/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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In XX/XX/XXXX, XXXX sold my student loans to XXXX ( a Nelnet company ), who have shown themselves to be ill equipped to service loans from Day 1. While we have managed to work through the various errors that were made in processing my payments, one remains after several months of phone calls and emails.
XXXX has been reporting my account information as though the full amount that was transferred from XXXX was 100 % principal and no interest, with interest accruing from the day of the transfer. Given that these are nearly 15 year old loans, clearly this is not the case. I contacted XXXX soon after I received my statement of interest for XXXX taxes in XX/XX/XXXX. They were not able to resolve the issue, but assured me that they would work on it.
When I called to follow up, not only did I find that there had been no progress, but had difficulty explaining to two different customer service representatives that a 15 year old loan with 3 % interest would have more interest outstanding that what their statements showed.
Finally on XX/XX/XXXX, I emailed XXXX my final statement from XXXX which shows principal and interest balances. While they agreed that the amounts were correct, I was told they would need payment history from XXXX. In response to my inquiry on XX/XX/XXXX, XXXX asked for another 30 days. I have called XXXX to facilitate. XXXX XXXX response was that all necessary information had been passed on to XXXX at the time of the transfer and that they no longer have the information available.
At the pace things are moving, I am concerned that the necessary adjustments will not even by made in time for the XXXX tax season, one year after the transfer, and several hours spent writing emails and waiting on hold.
It is difficult for me to understand how a company as incompetent as XXXX is allowed to operate and how XXXX was allowed to sell these loans to such a company.
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| 10/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Loan types and Dates of disbursement : Direct Plus loans : ( Reviewed on Federal Student Aid website ) XX/XX/XXXX - XXXX XXXX XXXX XXXX, 5.3 %, {$10000.00}, status : repayment XX/XX/XXXX - XXXX XXXX XXXX XXXX, 6.28 %, {$15000.00}, status : repayment XX/XX/XXXX - XXXX XXXX XXXX XXXX, 7.54 %, {$12000.00}, status : deferment XX/XX/XXXX - XXXX XXXX XXXX XXXX, 8.05 %, {$9800.00}, status : deferment Unsubsidized loans : ( Grace period ends XX/XX/XXXX per Federal Student Aid website ) - Direct unsubsidized, 4.53 %, {$3600.00}, status : grace period - Direct unsubsidized, 5.05 %, {$3000.00}, status : grace period XX/XX/XXXX - Direct unsubsidized, 4.3 %, {$20000.00}, status : grace period XXXX unsubsidized, 5.28 %, {$20000.00}, status : grace period XXXX Direct unsubsidized, 7.54 %, {$12000.00}, status : grace period XXXX Direct unsubsidized, 6.54 %, {$10000.00}, status : grace period Dates/ Timeline correspondence with Nelnet : XX/XX/XXXX - Graduated from graduate program XXXX
XX/XX/XXXX - Notified my XXXX XXXXXXXX XXXX XXXX XXXX XXXX and XXXX are in repayment and groups XXXX and XXXX are in deferment via email from Nelnet. Email stated repayment starts on XX/XX/XXXX.
XX/XX/XXXX - Emailed nelnet to ask for clarification. Received email saying they are unable to reply to emails due to unprecedented email volume.
XX/XX/XXXX - Called Nelnet help desk 3 times during open hours. Reported hours are XXXX per Nelnet website XXXX Received messages that call center was not open.
XX/XX/XXXX - Called Nelnet help desk and waited over XXXX hrs with no response. Reported hours XXXX. Received automated wait message with no contact with help desk.
XX/XX/XXXX - Emailed Nelnet and recieved the same message from before. ( A total of XXXX email attempts were made from XXXX ).
XX/XX/XXXX - No action/response by Nelnet at this time.
XX/XX/XXXX - Payment is reported to be due.
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| 07/22/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
Older American |
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Over the years, by Nelnet, I was guided to forbearance without a clear understanding of the consequences of interest capitalization. I was told that my loan is simple interest. Even though I am financially prudent and astute, the true meaning of interest capitalization just became clear.
My credit score went down 50 points from XX/XX/XXXX to XX/XX/XXXX, because my student loan debt increased. When I contacted Nelnet today, XX/XX/XXXX, for the first time, interest capitalization was clearly explained. Interest capitalization is the reason my loan debt increased, and my credit score decreased by 50 points.
Also, Nelnet lost my Loan Forgiveness application for {$17.00}, XXXX. The forgiveness process, including when the application was lost and resubmitted, took from XX/XX/XXXX until XX/XX/XXXX. Nelnet accrued and capitalized interest during the time the application was lost and while the forgiveness process completed. A Nelnet adviser said today, XX/XX/XXXX that interest accrues at {$4.00} a day so for the approximately 6 months the process took from submission, being lost, and processed the accrued interest is approximately {$830.00}.
Furthermore, I received two almost identical letters regarding a single forbearance. One letter was dated XX/XX/XXXX and the other XX/XX/XXXX. The 1st letter said the estimated interest to accrue was {$.00}. The second letter said accrued interest was {$4900.00}. Scanned copies are attached.
Additionally, on XX/XX/XXXX, a Nelnet adviser said that my 10 year loan repayment was {$170.00}. After checking my account today, XX/XX/XXXX, I discovered that the payment term is 233 months instead of 120 months, is {$190.00} instead of {$170.00}, and I could pay more than {$20000.00} interest on a {$25000.00} debt.
I need to make much higher payments to avoid further interest capitalization financial damage. This appears unethical.
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| 11/04/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
Servicemember |
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My XXXX loans were in default and I spent years trying to set up a plan to rehab them. XX/XX/XXXX I finally entered a repayment plan. {$0.00} payments were to count towards on time payments needed for 9 months and then transferred out of default. While buying a house they showed up and I checked and found they were still in default incorrectly. Default resolution group said they didnt transfer and I enrolled in fresh start. My mains were transferred out of default to Nelnet XX/XX/XXXX. XX/XX/XXXX I emailed nelnet asking for my login, loan balances, loan status, payment amounts. XX/XX/XXXX I spent hours on hold trying to get a login and my requested info. Nelnet said they do not have an account for me whatsoever. The same day I made multiple calls, emailed Fed Aid, and they all said that nelnet has my loan and this is the only place I can get that info. I submitted a complaint to fed loan and recieved email responses from fed aid indicating that my loan servicer is dev resolution and to call them for the info but Im the phone they and debt resolution said nelnet has my info. The debt resolution XXXX site shows my loans transferred out XX/XX/XXXX, the fed aid site shows them in default still. I received a letter XXXX dated XX/XX/XXXX stating my loans are out of default and to nelnet. Ive submitted multiple complaints, called, emailed, messaged, and still no one has my information. I reached to XXXX XXXX office who as of XXXX is assisting me and filed a complaint. I have filed a complaint at whitehouse.gov. XXXX. I am going to lose my house because of this and all I need is my loan amounts, loan status, and payment amounts from Nelnet. I close on a house XXXX and have at this point spent years trying to correct my XXXX loans and now a week just trying to get my information verified and this is preventing me from closing on a house. PLEASE PLEASE PLEASE HELP ME!
|
| 10/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I applied for the SAVE program in XXXX and received and email from the student aid website saying that they received it and my loan servicer would be in contact. I then received an email from Nelnet a few days later saying they received my application and they were reviewing it and theyll update me and contact me if theres any additional information that is needed. I never received information or a status update after that. I did however receive multiple emails from Nelnet saying that my payment would be due soon. A few days ago, on XXXX I received a bill from Nelnet ( 12 days before the due date even though according to the student aid website, we would receive bills at least 22 days before which clearly didnt happen ). I then tried to contact Nelnet and no one picked up the phone, I called again the following day and was on hold for about 3 hours! I explained the situation and was told that the reason I never an email regarding my application status is due to the fact that I didnt set up e-correspondence which makes no sense because I was receiving other emails from them. The rep then told me that they sent out a letter on XX/XX/XXXX ( which I never received ) that explained that they couldnt process my application because there was missing information. Again, all information that I never knew of. The rep told me she would be in an admin forbearance so that I could send all the documentation that is needed but she told me once I sign up for emails I would start receiving updates about my payment repayment status ( being in forbearance ). I checked Nelnet today and seen that I am now in forbearance but i never received an email stating that which I was told I would. I am beyond angry at the lack of professionalism and the fact that Nelnet is dropping the ball and not doing what theyre supposed to do. This is extremely unacceptable! Ive uploaded screenshots.
|
| 03/10/2017 |
Yes |
- Debt collection
- Federal student loan
|
- Cont'd attempts collect debt not owed
- Debt was paid
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Web |
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I received a letter saying I owe a student loan and must send the amount to them.The letter used the US Dept of Educ. but did not indicate who is the servicer who gave them the authority to collect for them. I called the number of the collection agency and the person on the phone said it was a student loan for my daughter 10 yrs ago in my former married name, ( I 've been divorced since and use my maiden name now ) and its defaulted loan. The person on the phone said that I can make payment arrangement based from my income and budget, as low as 5 dollars a mo. in order for the debt to be out of defaulted status. I was skeptical, but I answered all personal questions including where I worked, how much I make, even my budget etc ... since I barely have money left for food expenses, he said I qualify for 5 dollars a month. I thanked the person and I said give me the website where I can pay online. He said that their program is only for automatic payment and I need to give my bank acct or debit card to pay the 5 $ monthly payment. I got nervous and I told him that I will call him back in the morning and I got his name and ext number. The following day I researched and make calls and with the help of the account number on the letter the collection agency sent me, I found out that this so called defaulted loan, has zero balance. That 's why it was not even in my credit report, and I do check my credit score every month, and my credit report at least every 6 mos. So I blocked the collection agency 's phone number to stop them from calling me. They have been calling me and leaving messages, even using local phone number to trick me to answer their call. After 15 days of the original debt collection letter, I received again 2 letters back to back in 2 days, same exact letter, but the balance owed is more but with same loan account number. So I decided to report them.
|
| 10/04/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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On XX/XX/XXXX, I received a message from Nelnet stating the following : " As you requested, we applied or updated an Income-Driven Repayment Plan for your qualifying student loans.
Account : XXXX Dear XXXX, Were reaching out to you because : 1. Your qualifying federal student loans have been placed on an income-driven repayment ( IDR ) plan as you requested, or 2. The U.S. Department of Education has directed Nelnet to recalculate your monthly payment amount because your current IDR plan has been changed to the new Saving on a Valuable Education ( SAVE ) IDR plan. The SAVE Plan replaces the existing Revised Pay As You Earn ( REPAYE ) plan.
Your New Payment Amount and Due Date Your monthly payment amount for your qualifying loans will be {$240.00} For up to 12 months Beginning on XX/XX/XXXX '' ___________________________ As of today, when trying to set up automatic payments from a direct deposit ( to receive the interest rate decrease ), my payment is listed as {$1600.00}. I have no ability to modify this payment, and therefore can't set up an automatic payment. Because of this, I am unable to receive the interest rate decrease benefit. Additionally, Nelnet is indicating that I have no payment due until XX/XX/XXXX.
I have contacted Nelnet multiple times and have waited on hold for close to 18 hours over 4 calls. No representative can tell me why this is occurring or if it will be fixed. No escalation has occurred, no changes have been made, and their customer service is utterly and completely unhelpful..
So, I am stuck making manual payments and distributing the payments by hand across my 11 loans to pay for the interest across each and the principal on higher interest rate loans. And, I am doing this without receiving any benefit from the interest rate decrease. I would like to pay my loans off and this servicer is incapable of allowing me to do this.
|
| 01/15/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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|
Approximately in XX/XX/XXXX, I knew that my student loan repayments were going to begin in XX/XX/XXXX. I decided to make an early payment and set up auto-payment through NelNet. I visited the website and attempted to make my first payment in XX/XX/XXXX and set up my auto-debit payment account. In XX/XX/XXXX, I received an email from NelNet stating that a certain amount was going to be taken from my bank account. After they took a certain amount from my bank, I received another email stating that they were going to remove another amount from my bank account. I was confused on why they were going to be taking from my bank account twice. They said that their system default does not necessarily make all payments deductions on one day. I was confused on what my monthly minimum payments was. Even though I was speaking to the representative, she could not give me a straight answer. I asked her to please make all my monthly payments due on one day and she confirmed that she would. On XX/XX/XXXX, I contacted NelNet requesting that my payments be due on the XXXX of every month. The representative stated that the amount due on XX/XX/XXXX was already processed and that could not be changed. I said that was okay, but please starting in XX/XX/XXXX, to please change the due date to the XX/XX/XXXX. I was told that the next auto-payment would be processed on XX/XX/XXXX. So a total amount of $ XXXX was taken from my bank on XX/XX/XXXX. But then I received another email on XX/XX/XXXX stating that the same amount of $ XXXX was going to be processed on XX/XX/XXXX. I immediately called NetNet informing them that this was a mistake. The representative confirmed that the system noted the next payment was supposed to take place on XX/XX/XXXX, but for some reason they could not do anything about the amount being processed on XX/XX/XXXX. They said they could not do anything about it.
|
| 10/19/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
|
|
On XX/XX/2023 I submitted an application to Nelnet via StudentAid.gov to be placed on the SAVE plan, an income-based repayment plan for student loans that was recently made available.
According to StudentAid.gov, Nelnet completed their application review on XX/XX/2023. However, according to Nelnet, they received my application on XX/XX/2023, and are still in the process of reviewing it.
There are two issues here : One, the Department of Education sent the wrong application to Nelnet, which isn't Nelnet 's fault, but I did call Nelnet on XX/XX/2023 to ask whether I would still be placed on the SAVE plan given that the application did not even include " SAVE '' as an option. The representative told me I would be placed on the lowest cost plan, which is the SAVE plan. I also waited on hold for over two hours to speak to a representative, which I have heard is a very common occurrence.
Two, Nelnet is taking so long to process my application that I was forced to make a payment at a higher rate based on a plan I had selected before the pandemic. The representative was unable to give me any kind of timeline for when they will get the application processed, other than " hopefully before your next payment is due '' ( to paraphrase ).
I, and many other people, are currently stuck paying more than we would otherwise need to if Nelnet were processing these applications in a timely manner. I applied for SAVE a full seven weeks before my first payment was due, and they still have not processed the application.
I also am continuing to accrue interest at the normal rate because I am not yet on the SAVE plan ( which subsidizes unpaid interest beyond the minimum payment ), thus costing me more in the long run.
The representative was also unable to tell me why StudentAid.gov 's dates don't line up with Nelnet 's dates in terms of when I submitted this application.
|
| 11/19/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
Dear CFPB Office of the Ombudsman : My student loan servicer NELNET who services federal student loans to the credit agencies XXXX, XXXX XXXX, XXXX may have violated the Fair Credit Reporting Act and other credit reporting laws.
There is reason to believe that the loans serviced by Nelnet where not properly serviced or reported based on the following occurrences.
Reported Timeline ( historical ) data removed No data credit reporting Reported balances after consolidation XX/XX/XXXX Incorrect address reported ( XX/XX/XXXX ) I understand that any inaccuracy including material inaccuracies may be grounds for injury-in-fact and other harm. The data furnisher NELNET and the credit bureaus XXXX, XXXX XXXX and XXXX blame the data furnisher for the reporting inaccuracies and or credit redactions.
I am requesting an audit of the reporting history of fifteen federal student loan accounts held by Nelnet, and the three credit bureaus update their records according to the complete account history ; ( XXXX ), that includes all historical data, date opened, and historical timeline, and the loans are paid and consolidated.
The loans have been consolidated XX/XX/XXXX to a different servicer.
Customer service representatives at Nelnet said to me that disputing information to the credit bureau will cause credit score decreases because they will respond that the information was frivolous and accurate. This also indicated to me problems with the servicers dispute and resolution process and what procedures they use in cases of disputed accuracy and my rights under Federal law including the Fair Credit Reporting Act.
I am asking the Ombudsman to investigate credit reporting activities by the servicer NELNET and audit of the credit reporting history from Nelnet. I have scanned copies of the credit report from XXXX to show the reported timeline.
Sincerely, XXXX XXXX
|
| 05/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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XXXX XXXX XXXX XXXX XXXX, MI XXXX RE : XXXX XXXX. OF XXXX Nelnet Account Number XXXX XXXX XXXX ) Account Number : XXXX Account Balance : {$16000.00} This account has been compromised due to fraud since 2017. I was enrolled in a program with XXXX XXXX XXXX XXXX. This program collected monthly payments for months. Yet, none of the payments I made were ever applied to my federal student loans. Therefore, I am requesting that this fraudulent account be deleted immediately. I provided a screenshot with proof of communication with the alleged party. I made monthly payments of {$110.00} for almost a year. After all payments were successfully made, I stopped hearing from the alleged perpetrators.
I want to inform you that this communication is NOT a refusal to pay but in accordance with my rights under the Fair Debt Collection Practices Act I am disputing this account and requesting a validation of debt. ( 15 USC 1692g Sec. 809 ( b ) ). I am NOT requesting a verification but I am requesting for validation. I request that your office provide me with evidence that I am obligated to pay you.
Please provide me with the following information : 1. State what the money you say I owe is for 2. How did you come to determine that amount?
3. Provide copies of agreements bearing my signature stating that I agreed to pay what you say I owe 4. Show me the proof that you are licensed to collect in my state ; provide your license number 5. Provide me with proof that the statute of limitations have not expired 6. A valid, legible copy of the agreement stating the debt and interest charges If your company fails to comply or respond to this letter within the allotted time of 30 days from the date you receive this letter, this account must be deleted and removed immediately from my credit report. Also, all future attempts to collect this debt must stop.
Thank you, XXXX XXXX
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| 11/10/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Keep getting calls about your loan
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Web |
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I graduated from law school in XXXX of XXXX during the beginning of the Covid outbreak. After graduation I am entitled to a six month grace period before debt repayment is to begin. However, due to the Covid student loan relief program ; I am not due to enter the repayment phase until XX/XX/XXXX.
Despite these forbearance against student loan collections until XX/XX/XXXX, I have been contacted by phone several times by my loan service provider, Nelnet, starting as far back as XX/XX/XXXX at XXXX. The calls that I chose not to answer because of the forbearance program were then followed with voicemail. The calls come at inconvenient times and are erratic in nature.
For instance, I was contacted and left a voicemail at XXXX on XX/XX/XXXX ( my birthday ), XXXX on XX/XX/XXXX, XXXX XX/XX/XXXX ( today ) only to discover that it was an automated recording that I have heard during each and every voicemail, as they must think that I am incapable of remembering the information the first time I received it.
I am currently studying to take the Uniform Bar Exam again in XXXX of XXXX. The calls have been significantly distressing and only serve to exacerbate an already extremely stressful period in my life. To make matters worse, the calls seem to coincide with the period where I was studying for the XX/XX/XXXX Exam, and the day after I had received news that I did not pass the XXXX exam.
The continued unsolicited communications by Nelnet have furthered my stress to a point where I am worrying about the next call, as well as their increasing frequency, rather than focusing on studying and I fear that this harassment will only increase as the deadline approaches and I should be solely focused on passing the exam.
I have been losing sleep, and having anxiety attacks from these harassing calls and I fear that they are having a detrimental impact on my mental health.
|
| 04/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
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Web |
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In XX/XX/XXXX, I asked NELNET to consolidate my student loans into one loan to facilitate my payments and account monitoring. They started the consolidation process immediately and advised me to not post any payment to any of the loans during that process so that the final number will be accurate. It took them 3 months to complete the consolidation. In early XX/XX/XXXX i was informed that the loans were consolidated into a single loan that I start paying as agreed and which is current to this date. To my surprise, NELNET sent to the credits bureau in the same month of XX/XX/XXXX that iI was 90 late on two of the account they consolidated. I had five loans and did not make a single payment to any of the loans during the consolidation as i was advised to do, I do not understand why they reported the accounts late nor why only two of the five accounts. As consequence to their reporting of two account 90 days late, my credit score plummeted from low XXXX XXXX to low XXXX on all 3 credit bureaus. I went back and forth with NELNET the whole year XXXX and was not successful having that error corrected. I XX/XX/XXXX, I refinance the loan with XXXX XXXX and was told by NELNET that the new servicer will not report the late payment. Despite showing NELNET accounts closed on my credit report, the two 90 days late payment are still showing on my credit report, keeping my credit score low and more importantly preventing me from having access to any type of loan. Due to the COVID-19 pandemic, my income decreased and I wanted to move my family to a cheaper house but I am unable to secure a lease nor a mortgage with that negative mark on my credit.
I will also mention that those two late payment are the only ones reported on my credit. I have always managed to maintain my payment current.
I need help to have NELNET corrects the error on my credit report.
thank you.
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| 01/23/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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XX/XX/2016, Nelnet sent me a notification congratulating me that my student loans had moved to forbearance and deferment status and I was no longer required to make monthly payments.
At the time, I did not fully understand what the emails meant, and actually thought nothing of it until I received more emails XX/XX/XXXX confirming that the payments of my student loans had been postponed. When I checked with my spouse, who advised me that perhaps it was connected to the fact that our son, XXXX, had returned to university full-time, yet she explained that my loans should not have moved to deferment/forbearance status as the loan is in my name, not our son 's. She advised me to contact Nelnet and explain that an error had occurred. Like me, she also has XXXX Direct Plus loans for XXXX, yet with XXXX XXXX. When I phoned NelNet, the agent responded saying that it was not possible to remove the deferment status, hence making it impossible to restart the automatic payment plan. He advised me that I could still make monthly payments, yet had to do so manually.
When I updated my wife, who works in a higher education state agency, she reiterated that was incorrect information. She followed up by logging into my account and accessing the instant chat message and sending an email. The result of that action was one of my loans was taken out of deferment. XX/XX/XXXX/XX/XX/XXXX, we followed up again via phone to request an explanation for the deferment status. Finally, the second loan was moved out of deferment. In the interim, of course, compounded interest resulted before I noticed what was going on, and then during the struggle to resolve the issue.
Coincidentally, I finally received an email response last week sent to Nelnet about the deferment issue last fall. I suspect it may have something to do with the XXXX complaints now surfacing in the news.
XXXX XXXX
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| 03/30/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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My original student loan servicer was Nelnet. In XX/XX/XXXX, my loans were transferred to XXXX because I am taking part in the PSLF program. The problem is that my credit reports under all three credit bureaus are still showing my loans and loan account under Nelnet as active. Because my loans and loan account with XXXX are now also showing up as active on my credit reports, this makes it look like I have twice as many student loans as I actually do. I disputed the Nelnet loan account with XXXX, and the result was that the servicer, Nelnet, reported the account status as correct. I called to dispute with the other two credit bureaus, and was told that the outcome would be the same as my dispute with XXXX. I also contacted Nelnet when I first noticed this a few months ago, and they advised me to wait a month. I contacted them again a few months later, and was told the same thing. I contacted them for the 3rd time regarding this issue at the beginning of XX/XX/XXXX, and they changed their tune : they said that Federal Student Aid needs to contact the credit bureaus to report that Nelnet no longer services my loans. I then contacted the Federal Student Aid Ombudsman mid XX/XX/XXXX, and opened a case. Last week, the results of the case came back : I was told to contact Nelnet and open up disputes with the credit bureaus, which I already did ( I even explicitly mentioned this when I first spoke with the Ombudsman office ). I called the Ombudsman office again on XX/XX/XXXX, and was told that the result of the case was correct, and theres nothing that Federal Student Aid can do. I then called Nelnet again on the same day, and was once again told to contact Federal Student Aid, even though I told them that I already did. Please help me resolve this so that my Nelnet account can be marked as closed with all three credit bureaus. I dont know what else to do.
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| 02/12/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Dispute REASON : Remove transactional history and consumer experiences between me and you ( NelNet ) from my consumer reports.
The creditor recently responded to a complaint I submitted to the CFPB, using stall tactics not to process my dispute. Pursuant 15 USC 1681a 2 ( A ) ( i ).
-This is not a GOOD WILL REQUEST XXXXThis is not a credit repair agency I am XXXX XXXX XXXX and I am demanding that you process my dispute, in its entirety. I will sue your company for damages and criminal acts if you do not process this dispute, with the help of the attorney general of my governing jurisdiction.
Your company is in clear violation of the law. Pursuant 15 USC 1681a 2 ( A ) ( i ) EXCLUSIONS- Except as provided in paragraph ( 3 ), the term consumer report does not include ( A ) subject to section 1681s3 of this title, any ( i ) a report containing information solely as to transactions or experiences between the consumer and the person making the report THE LAW CLEARLY STATES : Transactions between the consumer ( ME ) and the person ( YOU ) DEPT OF ED / NELNET Making the report is NOT INCLUDED on my Consumer report!
Late payment is a transactional history, My HISTORY with your company. CONGRESS clearly states that the reporting of Transactions or experiences between the CONSUMER and the PERSON making the report is not included in the consumer reports!
YOU HAVE VIOLATED THE FCRA 15USC 1681a 2Ai by reporting this transaction or experience on my consumer which CONGRESS clearly states IS NOT included on my CONSUMER REPORTS.
You have 10 calendar days to update my Transaction/Payment history and DELETE all late payments from the accounts listed in this letter and all accounts listed on my credit reports from your company.
ACCOUNTS TO REFERENCE : Accounts numbers : XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX
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| 09/25/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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XXXX XX/XX/XXXXXXXX I submitted a payment for {$1500.00} to Nelnet for my XXXX payment of {$9100.00} -On XX/XX/XXXX, {$1500.00} was taken out of my bank account and routed to " XXXX XXXX DEPT EDUCATION XXXX ''.
-On XX/XX/XXXX I received an email from Nelnet that explained " your payment will not show as a regular payment in your Nelnet.com account. Because you made the payment within 120 days of the disbursement date ( when the loan money was sent to your school ), we will backdate your payment and apply it to your account effective on the date your loan was disbursed. '' -I immediately logged onto Nelnet.com to see this reflected correctly.
-Later on XX/XX/XXXX, I logged onto Nelnet.com to instead see the {$1500.00} balance added back to my loan. This was with no notification or mention of any kind. My account has been accruing interest on the incorrect balance since.
-On XX/XX/XXXX I called Nelnet , spoke to an associate ( no name given ) who stated Nelnet never received my payment and the bank didnt give them the money.
-Upon request, I then spoke to a supervisor named XXXX ( no last name provided upon request ). XXXX stated there have been errors with larger payments not being applied correctly. He assured me this will be corrected within 4-6 days. He stated perhaps closer to 6 days due to recent call influx. He also stated the interest being accumulated daily would be retroactively corrected. He was unable to provide me with any written information or otherwise as of what had happened to my {$1500.00}.
-As of today, XX/XX/XXXX, Nelnet has not given me any indication as of what has happened to my money. I have been unable to follow-up again directly due to long hold times. This includes being on hold for 2+ hrs until closing on multiple days.
I have screenshots, bank statements, and can provide additional information upon request.
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| 11/28/2021 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
Servicemember |
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In XXXX of XXXX I cosigned a student loan for my brother to go to the XXXX XXXX XXXXXXXX. In XXXX of XXXX my brother passed away, still owing {$100000.00} on the loan. On XX/XX/XXXX I contacted Firstmark Services to inform them of my brother 's passing. On XX/XX/XXXX I paid Firstmark Services {$1700.00}. On XX/XX/XXXX Firstmark forgave the loan. On XX/XX/XXXX Firstmark returned my check for {$1700.00} stating the loan was paid. On XX/XX/XXXX Firstmark removed the loan from my online account. On XX/XX/XXXX I called Firstmark to get the check made out in my name instead of the estate of XXXX XXXX. On XX/XX/XXXX I called Firstmark and spoke with XXXX, there was no update on the check re-issue. On XX/XX/XXXX I called Firstmark and spoke with XXXX, check re-issue under review. On XX/XX/XXXX I called Firstmark and spoke with XXXX, check re-issue was approved and would be sent XX/XX/XXXX. XX/XX/XXXX Received a call from XXXX XXXX XXXX who stated that he was the Assistant Attorney General. He stated that Firstmark did not have the authority to forgive the loan and I needed to make arraignments with him to repay the loan. XX/XX/XXXX Firstmark put the loan back on my online account. XX/XX/XXXX Firstmark cancelled the check and applied it to the loan. On XX/XX/XXXX I contacted Firstmark asking to be released from the loan. They replied no on XX/XX/XXXX. At the time I cosigned the loan I was able to pay it back. I'm now XXXX XXXX XXXX, with medical issues that don't allow me to do the work I was able to do 20 years ago. My brother was making {$120000.00} a year, I currently make {$30000.00} a year. After speaking to XXXX, he said they would settle on the loan if I paid 75 %. For me to pay that I would have to use most of my retirement savings, leaving me nothing to live on for the rest of my life. My other option is to pay the loan for the rest of my life.
|
| 08/08/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Back in XXXX 2017 I decided to try and get into a payment plan to pay a certain amount of principle on top of interest. My loan servicer is Nelnet. I really had n't made any payments to this point but I have a good job now and wanted to start paying it down with the hopes of one day not owing. Nelnet at the time told me that I was in a " Income based repayment plan '' but I owed so much in back interest that I had to pay that off first which amounted to roughly around {$15000.00} on top of my regular principle and interest payment. So they stuck me in another IBRP but the interest was not rolled in and my payment did n't pay off any of the principle I just would have to pay and keep re-certifying with the hope that after 25 years my loan would be forgiven and that on top of that interest {$14.00} was accruing per day compounded daily. So I really had no hope of ever paying anything off. But I then found out I could capitalize the interest accrued and the principle combining it into one sum that the principle and interest payment at 6.375 % would only be {$30.00} more a month. I asked why this was n't mentioned to me earlier but I said OK combine them and I would like one P & I payment to commence immediately. The individual did that but instructed me that I had to go into forbearance for 60 days that it was required by law. So I said OK and my first payment showed due XX/XX/XXXX back in XXXX 2017. So when I went to schedule my first payment they showed I was backlogged another {$1400.00} in interest which was also accruing {$14.00} per day compounded daily. So with waiting to pay i 'm further down the rabbit hole AGAIN with interest before I can pay principle. The whole purpose was to have a payment that included principle and interest and I was willing to pay extra to pay it off earlier and I feel I was mislead on this immensely. Please advise
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| 10/24/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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My old loan servicer was XXXX, they transferred my loans to Nelnet on XX/XX/XXXX.
Before the loans were transferred to Nelnet, I was on the REPAYE payment plan, my income was below a certain threshold, and my monthly payments were set a {$0.00}.
Through XXXX, I opted out of the covid XXXX pandemic payment pause/forbearance program when the federal government announced the program in XXXX. The first attachment is a bill from XXXX to prove that I was being billed monthly, and opted out of the pandemic payment pause. I opted out because my payments were $ XXXX and I am working towards loan forgiveness after a certain number of satisfactory payments have been recorded. I wanted to opt out the pandemic payment pause so that my payments would continue to accrue towards my loan forgiveness.
On XX/XX/XXXX, Nelnet took over as my loan servicer. They REMOVED my opt out request previously made with XXXX, and they also REMOVED the satisfactory monthly payments made to XXXX during the pandemic payment pause that I had opted out of. I believe this is illegal. They certainly don't have the right to remove payments that made progress towards my loans ' forgiveness, regardless of the monthly payment amount.
I contacted Nelnet over 3 times in writing asking them to amend and fix this matter. They have refused to complete my request. They did, however, finally, after the third complaint email, put my loans back into the opt out ( of the pandemic payment pause ) status, and my payments have resumed at $ XXXX.
I have asked Nelnet to amend my account to reflect that I made satifactory payments THROUGHOUT the entire pandemic payment pause, including the satisfatory payments made to FSL that Nelnet removed when they took over as my loan servicer. They have refused my request at least 3 times, and refuse to directly answer my questions regarding this matter.
|
| 11/07/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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|
Web |
Servicemember |
|
In XXXX of XXXX I filed for Chapter XXXX bankruptcy due to undue hardships as result of a divorce a few months after our child 's birth. All creditors included in the bankruptcy filing were notified at least 2 weeks before my bankruptcy meeting of creditors on XXXX XXXX, XXXX. Navient/Department of XXXX was included in this list filing with a total amount of debt to be discharged of XXXX. This included two separate student loans each amounting to XXXX and XXXX respectively which was noted in the 'Other ' section of the XXXX XXXX XXXX. No creditors attended the creditor meeting in XXXX or disputed the bankruptcy. My Chapter XXXX Bankruptcy was granted in full on XXXX XXXX, XXXX. Nelnet/ Navient XXXX Department of Education have continued to bill and contact me all with varying stories stating it will be done in 1-2 days, then that it takes 30 days to process and that I will need to put a forbearance on the account, that my bankruptcy expired on the exact date it was granted, that they could not approve it without the list of creditors attached to/included with the order of discharge form even though no such thing exists, that they have some denial letter in their history ( which does n't exist ) and then that they do n't, giving me incorrect fax numbers, claiming they never received a fax in full that I have the proof of successful submission for, then telling me that ALL federal loans can not be discharged via bankruptcy, etc ... It is true some can not be XXXX but mine was granted under the 11 U.S.C. 1328 XXXX b ) for undue hardship, poverty persistence and good faith ( via XXXX decision of XXXX ). I am not liable for these debts under 11 U.S.C. 105 of bankruptcy code the bankruptcy automatic stay and discharge. I am unable to get them to stop attempting to collect or accept my order of discharge as such and that they are " above the law ''.
|
| 04/21/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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Great Lakes/Department Of education and XXXX still reporting to my credit report as unpaid. These accounts were paid in full and reported as paid in full to all credit reporting agencies. I originally requested the original contract with my wet signature in exchange for the accounts to be paid in full. over the last year both companies have refused to provide the original contract thus refusing payment. A payment was made in full anyway XXXX of 2019 and reported as paid if full on my XXXX XXXX and XXXX credit report. ( see reports below ) There was also two recorded calls with XXXX Manger and XXXX Manger confirming all student loan accounts along with XXXX XXXX and XXXX were also paid in full. ( see recording and reports below ) XXXX, XXXX, XXXX, XXXX and Great Lakes/Department of education started to report the accounts that showed paid in full closed XXXX and XXXX of 2019 as not paid with the full balance due. These accounts are fraudulent being reported and I was never notified that they have updated or made the change to report the full balance again. XXXX and Great Lakes has refused payment and never complied with my request even after payment was received and reported.
Failure to notify me that these accounts will be added again with the full balance is a violation of my rights and I demand that my credit report show and reflect the payment that was made and not returned.
There has been no response from XXXX and Great Lakes has only sent statements but my original contract as requested. The credit agencies recently received detailed packets which included flashdrives with the recorded confirmation from their managers that these accounts were paid in full and closed.
The full packet that was sent on XX/XX/XXXX to all credit agencies included the recording and copy of credit reports from XXXX and XXXX showing Paid in full.
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| 02/27/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My total school debt is $ XXXX ; XXXX with XXXX and one or two semesters with XXXX that was not completed due to medical issues. Later found out I had have a XXXX removed from my XXXX. My loans were deferred and forbearance due to hardships. But, I kept up with my servicer until XXXX XXXX sold my loan to XXXX XXXX. My loans were consolidated under XXXX XXXX. However, XXXX XXXX broke up my loans when it was sold to XXXX XXXX. At this point, my loans were report as $ XXXX. This amount is incorrect. It appears it is " estimated interested '' already added to my loan. I did not learn of this until some of my loans were reported in default and XXXX XXXX came after me wages by attempting garnishment. I got my lawyer involved and then they agreed to put me in a repayment plan. However, even though I was paying them as agreed XXXX XXXX was still reporting me as default. The rest of my loans were with XXXX in good standing. After the " rehabilitation period '' was over XXXX XXXX sent me to Nelnet. They are charging {$20.00} interest day ; $ XXXX monthly or $ XXXX annually. This is just in interest. My monthly payment is {$690.00}. So that is a total of {$1200.00} per month. I was told an additional 30 % would be added for the life of my debt with Nelnet. There is no way I could ever pay this loan off. I don't make enough to keep up with this outrageous predatory lending tactic towards graduate students. These terms were not agreed upon when I took out my loan or exited my school process. I need help to protect my credit. Interest monthly should never exceed my monthly payment. Nelnet and XXXX XXXX are one in the same. I contacted XXXX XXXX and it gives me XXXX, as well. I feel trapped and need help fast! Every day is costing me {$20.00}. I want to pay what I owe, not 3x 's plus 30 % " insurance '' for the life of my debt with Nelnet/XXXX. HELP!!!
|
| 07/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
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Web |
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I am writing to file a complaint against Nelnet for violating the Fair Credit Reporting Act ( FCRA ), the Gramm-Leach-Bliley Act ( GLBA ), and the Family Educational Rights and Privacy Act ( FERPA ).
I have been a student loan borrower with Nelnet since [ year ]. During that time, Nelnet has shared my personal information with third parties without my consent. This is a violation of the FCRA, which prohibits financial institutions from sharing nonpublic personal information with third parties without consumer consent.
Nelnet has also shared my student education records with third parties without my consent. This is a violation of FERPA, which prohibits schools from releasing student education records without student consent.
In addition, Nelnet has failed to remit my 1099-C form to the Internal Revenue Service ( IRS ). This is a violation of the GLBA, which prohibits financial institutions from failing to properly protect consumer information.
I have requested that Nelnet remove the reporting of these accounts from my consumer report and remit my 1099-C form to the IRS. Nelnet has not responded to my requests.
All violations are listed as follows : FERPA, GLBA, FCRA, 15 USC 6802, 20 USC 1232 Ive also submitted a request for your trustee, XXXX XXXX XXXX to properly remit my 1099c so that I can properly do my taxes and send my copy of the form along with documentation showing it has been transmitted over to the treasury. Also, instructions were provided to wire my securities to my XXXX account and send me back my tender. Per the Securities Exchange Act of 1934 pursuant to section 13 or 15 ( d ) for your fiscal year ending XX/XX/XXXX your indenture trustee is responsible for carrying out this responsibility would be XXXX XXXX XXXX. This information was provided on your 10-K filed with the U.S. Securities and Exchange Commission XXXX
|
| 02/22/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
I have recently reviewed my credit report and noticed some unauthorized accounts on my credit report and under 15 USC 1681 ( a ) ( 3 ). You guys assumed this role without permission not only that you did not have my consent. You guys did not respect my right to privacy which is under 15 USC 1681 ( a ) ( 4 ). You did not exercise your grave responsibility, you were unfair, you were partial. I have already taken the liberty to file a CFPB report and an attorney general 's complaint.
You never had a permissible purpose Under 1681 ( b ) ( 2 ). I never instructed you guys to furnish this report and I never consented to this report in the first place.
In addition to the many violations, Nelnet is NOT the original servicer of the DEPTEDNELNET Accounts # XXXX. That makes them a third party debt collector under the FDCPA. It shows the accounts are Paid in Full ( PIF ) which means these student loans were paid in full by an insurance claim filed by the lender or guarantor agency. It was paid via insurance.
Nelnet has also failed to properly secure and safeguard personally identifiable information for more than XXXX XXXX borrowers, including myself during a recent data breach of its servers. The particular PII allegedly included my addresses, email addresses, phone numbers, and Social Security numbers. The complaint argues that the release of that information resulted from Nelnets ( 1 ) failure to secure the data, ( 2 ) failure to comply with industry standards, ( 3 ) unlawful disclosure, and ( 4 ) failure to provide adequate notice of the incident.
What I am demanding right now is that you guys delete the multiple DEPTEDNELNET Accounts # XXXX off my report. I can give you the CFPB report number. If this does not get deleted immediately, I will be seeking statutory damages since you willfully violated the obligations under the FCRA and FDCPA.
|
| 10/27/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
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|
As student loan payments and interest were set to resume on XX/XX/XXXX, I applied for the new SAVE Plan in XXXX which ensures any unpaid interest does NOT capitalize onto the principal balance. NELNET has still not processed my application, although it reported to the government that it did, and in the meantime has continued to charge interest and capitalize it onto my principal balance, growing my loan by about {$1000.00} per month! I specifically requested an extension of the Administrative Forbearance during the application processing period, which was granted by NELNET, and then removed without my authorization, without cause, and without explanation two days later.
The government 's guidance has been clear : administrative forbearance is extended for at least 6 months from XX/XX/XXXX to allow servicers to process applications and no interest should accrue during that time so long as a loan holder applied for the SAVE Plan. From the studentaid.gov website : " However, no interest will capitalize until at least 6 months after the payment pause. '' " As of XX/XX/XXXX, unpaid interest on your loans wont be added to your principal when you leave any IDR plan, except the Income-Based Repayment ( IBR ) Plan ( where capitalization is required by statute ). '' " If you applied for the SAVE Plan close to your bill date or before your required payment due date, your servicer will place you in a forbearance status for the upcoming billing cycle while they process your application so that you do not pay more than you need to. Your servicer will also place you in forbearance if they can not process your application before these dates. '' I have spent countless hours on hold with NELNET only to be told there is nothing they will do to fix the problem and I will accrue interest until they are done processing my application, which could take months.
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| 11/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Older American |
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XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX XXXX Phone : XXXX Email : XXXX Re : XXXX XXXXXXXX XXXX Dear Sir or Madam : I, XXXX XXXX XXXX XXXX am writing to inquire about financial assistance. My purpose for this request is due to a previous student loan exceeding the limit due. I had a student loan at my previous school XXXX University which I attended from XXXX to XXXX.
Presently, I am enrolled at the XXXX XXXX XXXXXXXX, and I am in the dissertation phase of my studies. I began my studies at XXXX University in the fall of XXXX. Unfortunately, I had to take a leave of absence in the fall of XXXX due to an unforeseen fire. Due to the catastrophic fire and being displaced, I had to take a leave of absence for a year.
As mentioned, I previously attended XXXX University and was, at that time, in the dissertation phase of my studies. I had completed all the requirements that were necessary to be at the dissertation phase of my studies such as passing the XXXX XXXX and doing the residency requirement which includes XXXX residencies. I informed XXXX University with written consent that I needed a one-year leave of absence. However, in spite of being advised that due to circumstances outside of my control, such as my house taking more than a year to be reconstructed and having to take care of my XXXX mother, XXXX University denied my request for leave.
In this case, I subsequently enrolled in the University XXXX XXXX. I verily believe, however, that I would never have had to go to another school and take XXXX additional classes if XXXX had reinstated me.
I respectfully request that I be considered for financial assistance to complete my present curricula and qualify for my degree. I pray that this consideration is granted and not denied due to the outstanding financial obligation for XXXX University.
Sincerely ; XXXX XXXX XXXX
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| 08/19/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XXXX, XX/XX/2019, I contacted Department of Education/Nelnet and set up a repayment , the Extended Graduated Repayment Plan, in which according to the creditor my next payment is due onXX/XX/2019 and that everything was approved for me to begin to pay on all of my school loans in a consolidated payment. I was told that I would receive the confirmation in two days but after not receiving this information I contacted Nelnet again to inquire about this and I was told by a representative named, XXXX, that it wasn't approved. I expressed my total disappointment because I was misinformed and not notified otherwise; had I not called I would never have known. XXXX then stated that he fixed it and even gave me a lower payment amount with an extended payment due date. Then when I again didn't receive the confirmation documentation I called back and spoke to a representative named XXXX. He told me that XXXX had misinformed me as well and that I would have to make three consecutive payments on loan A first and then to call back after the third payment in XXXX, 2019 and then I would be able to successfully set up a consolidated repayment plan for ALL of my loans. I did that and then called NELNET as instructed by XXXX and was then told that was ALL incorrect that it didn't count for ANYTHING just to make payments on that one loan and that the other action was NULL and VOID. ALSO, XXXX told me that XXXX had stated that back in XXXX, 2016 that I agreed to place Loan A ONLY on a different payment plan than all the other loans that I had with them. I told NELNET that I NEVER agreed to that because I had already been notified and requested that ALL my loans be on hold while the Dept of ED investigates my claim for loan forgiveness. I also wouldn't have agreed to do this on ONE loan when there were so many others that needed to be addressed as well.
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| 11/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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COVID federal student loan flexibilities started on XX/XX/XXXX ( see photo with history of flexibilities passed by congress ). At that point, interest was 0 % and student loan payments were suspended.
On XX/XX/XXXX I requested to switch my XXXX plan from XXXX to XXXX. I submitted an application with XXXX to get this completed. This application was processed on XX/XX/XXXX. On the same day, I received notice that my student loan interest had capitalized from repayment plan change ( see photo ). So my interest was added to my principal loan balance and effective accrued interest was {$0.00}.
I have since applied for XXXX, as I am a physician working for a non-profit organization, and have been since XX/XX/XXXX. On application to XXXX, my loan servicer was switched from Great Lakes to XXXX. This was completed between the timeframe of XX/XX/XXXX ( closed accounts with Great Lakes ) through XX/XX/XXXX at which time I had access to and all accounts with XXXX servicing.
On logging in to XXXX to prepare for return of student loan payments, I noticed that I had interest accrued of {$6700.00} ( see photo from XX/XX/XXXX ). At that point, I was in forbearance ( still for XXXX ) with a 0 % interest rate. After noticing this, I reached out for guidance from XXXX, who indicated that in their investigation student loan interest had accrued prior to transfer to their servicing. On discussion with student aid.gov ( 2 complaints/case submissions ), they encouraged me to get details of payments, loan history and interest accrual from XXXX. This was requested and never provided. After I was unsuccessful here, I moved on to submit a complaint with NelNet ( took over all servicing for Great Lakes ). See photos for submission dates - I have not received any response or feedback from them. I also submitted second case with XXXX and have gotten no response.
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| 05/27/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I have 6 Nelnet student loans on my file ( Account numbers XXXX, XXXX, XXXX, XXXX, XXXX and XXXX ). These loans are reporting 1 90 day late for XXXX of 2019. This is incorrect. I have disputed this with all three bureaus and they left it on the file.
On XX/XX/XXXX, I spoke to Operator XXXX ( employee number XXXX ) with Nelnet. He advised that indeed the accounts were not 90 days late in XXXX. But he could not remove them as Nelnet does not allow it.
On XX/XX/XXXX I spoke to operator XXXX ( employee number XXXX ) with Nelnet. I explained to him that I was in school up until the end of XXXX of 2019 and therefore could not be 90 days delinquent in XXXX as I would not be required to make payments UNTIL XXXX. He indicated that his records show I was enrolled but that the school had not provided that I was in classes after XX/XX/2019. I was indeed in classes but simply changed my course of study after that date.
The college in this case is located in XXXX XXXX XXXX and is closed down due to the pandemic. Neither XXXX, nor I could get the copies of the record of my classes that I DID TAKE DURING THAT TIME. XXXX explained that I could file a challenge that would take ONE YEAR before a resolution is reached. I have been denied a mortgage as a result of this error by Nelnet.
I am a nurse on the front line of this pandemic. The breakdown of communication between the college in XXXX and Nelnet should NOT be falling on my shoulders. Nelnet needs to remove this delinquency from XXXX until THEY work out their communication problems.
The FCRA section 605 requires that Nelnet provide the accurate status of my loan to the credit bureaus. 611 requires that, after disputes, the credit bureaus update that current status of these loans or delete them. Investigation proves that NELNET does not have access to the current status due to this pandemic.
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| 06/23/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I have arranged to add an additional amount to my monthly auto debit payments on my student loans. I 'm told that because my groups have different due dates, Nelnet will not make a payment on a loan group that is paid ahead, so interest grows and grows despite the fact that I 'm paying over {$100.00} per month above my minimum payments.
This month, Nelnet took roughly {$150.00} above my minimum monthly payment ( as I set up ) and did not even cover outstanding interest on XXXX of my loan groups, paying only about {$8.00} for the month, and leaving over {$30.00} of unpaid interest. This loan accrues about {$8.00} in interest every week, which would lead to me paying about an extra {$70.00} in interest by the time they take another full payment, despite arranging for about {$300.00} in extra auto payments above minimum in that time frame.
If I did n't feel like I had to check this account weekly to see how they decide to split my " automatic '' payment I 'd never notice that they 're letting some loans accrue interest ( higher interest loans ) while making additional payments on lower interest groups. It will not take long at all for this practice to result in my paying significantly more in interest than I save with the 0.25 % reduction. Why is it made so difficult for me to stay on top of my loans? No other loan servicer I 've ever had ( auto, mortgage, etc ) has gone out of their way to make it difficult for me to make my payments. Why is it that I have to log in to this site every time I want to take any semblance of control over my student loans? I ca n't even set up more than XXXX extra payment at a time, so if I want to pay an extra amount on a different group each month, that 's XXXX logins.
I would guess I spend about 6 hours a month managing the " auto-debit '' on my loan to make sure Nelnet is n't taking advantage of me.
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| 08/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Pursuant to 15 USC 1691a ( e ), " The term creditor means any person who regularly extends, renews, or continues credit ; any person who regularly arranges for the extension, renewal, or continuation of credit ; or any assignee of an original creditor who participates in the decision to extend, renew, or continue credit. '' Pursuant to 15 USC 1691a ( f ), " The term person means a natural person, a corporation, government or governmental subdivision or agency, trust, estate, partnership, cooperative, or association. '' Pursuant to the federally protected consumer laws listed above, I, XXXX XXXX XXXX, natural person and consumer, is the ORIGINAL CREDITOR for all extensions of credit created against my UNITED STATES trust account.
This is also proven pursuant to 15 USC 1602 ( l ), " The term credit card means any card, plate, coupon book or other credit device existing for the purpose of obtaining money, property, labor, or services on credit.
Notice congress stated " ANY CARD '' and as such, Nelnet used my social security card, a credit card as defined by congress, to extend my credit to me, the ORIGINAL CREDITOR. This violation is identity theft and fraud.
Pursuant to 15 USC 1681a ( 2 ) ( B ), " any authorization or approval of a specific extension of credit directly or indirectly by the issuer of the credit card or similar device ;, should be excluded from a consumer report '' and as such, Nelnet is in violation of this code as the extension of credit originated from my social security card/credit card is being furnished to all of the consumer reporting agencies. This is also identity theft.
In addition, Pursuant to 15 USC 1681b ( 2 ), " In accordance with the written instructions of the consumer to whom it relates. '' I DID NOT give Nelnet written instructions to furnish my information to anyone. This is also identity theft.
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| 11/10/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My specific complaint here is that Nelnet did not make a reasonable investigation into my recent two complaints, and their response includes facially false information.
NelNet 's letter dated XX/XX/XXXX confirms a servicing error when it states : " There were no payments made to your account from XX/XX/XXXX, until XX/XX/XXXX. '' This extra payment was an error that XXXX XXXX caused. In response to a CFPB complaint XXXX XXXX told me it could not fix the error because Nelnet was the servicer effective XX/XX/XXXX. In response to a CFPB complaint, NelNet states : " we are unable to adjust or reallocate payments that were made to another servicer. '' Applicable federal law and regulations, and Tennessee law, require NelNet to accurately service my student loan debt ( including credit reporting and monthly statements ). NelNet is authorized by the DOE to service my student loan. The servicing agreement gives them the authority to fix this error -- even if it was caused by another servicer. The Department of Education is ultimately responsible. It acts through its servicers. The DoE can fix this, but it does so through NelNet.
NelNet should correct XXXX XXXX 's error when it withdrew and additional payment and did not apply it to principal ( as I instructed upon discovering the error ).
Additionally, on XX/XX/XXXX XXXX XXXX charged capitalized interest of {$1000.00} on one loan and {$1400.00} on the other loan. There should not have been capitalized interest as I had been making regular monthly payments and was not in forbearance.
In response to my complaints, Nelnet only provides boilerplate answers. It does not address these specific issues. This is my last effort to resolve this before proceeding with a civil action. I shouldn't have to go through all of this just to ensure my loan is accurately serviced so I can pay it off.
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| 08/05/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been paying my student loans since approximately XXXX. In XXXX I began working for a public institution of higher education in Texas. In XXXX I contacted my loan servicer, Nelnet, to inquire about what options I had regarding the public service loan forgiveness program. The individual I spoke with informed me that I would be paying " way more '' if I moved to pursue that. Trusting the advice I was given was my biggest mistake. After checking recently I learned that non of the payments I have been making since XXXX have counted or would be considered as qualifying payments under PSLF. In addition to this I also learned that my payment would not have been significantly higher if I had changed my loans over to a qualifying loan type as I was already on an IBR plan.
After all of the negative news regarding loan servicers I felt it necessary to voice my concerns and disappointment with the entity that was entrusted to help me manage my loans. They are clearly not looking out for the consumers best interest. I am currently in a situation where I have lost XXXX years of qualifying payments toward PSLF and must begin new. As an American seeking financial freedom, like so many others, Nelnet is an assailant to my efforts.
I have no recourse and the federal government will not protect me or you. The benefit of having such programs goes unrealized when the very entities who are to assist in facilitating it are purposefully misleading you and withholding information. The department of education has failed, yet again. The federal student aid office enforces nothing and loan servicers are free to " steal '' money from borrowers. XXXX XXXX XXXX is just a smoke screen, a slight of hand to keep borrowers confused and clinging to the possibility. The only truth we know is that you are on your own and no one will help you. Be vigilant.
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| 05/21/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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XX/XX/2019 Nelnet XXXX. XXXX XXXX XXXX, NE XXXX This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.
Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts, then please delete them immediately as required under Section 611 ( a ) ( 5 ) ( A ) ( i ). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.
Under the FCRA 15 U.S.C. 1681i, all unverified accounts must be promptly deleted. Therefore, if you are unable to provide me with a copy of the verifiable proof that you have on file for each of the accounts listed below within 30 days of receipt of this letter then you must remove these accounts from my credit report.
Please provide me with a copy of an updated and corrected credit report showing these items removed, I demand the following accounts be properly verified or removed immediately.
Name of Account : Account Number : Provide Physical Proof of Verification : Dept of ED/ Nelnet XXXX Unverified Account
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| 07/12/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I 'm an XXXX Graduate from XXXX XXXX XXXX, and financed my education through a loan offered by XXXX. The loan repayment began on XXXX XXXX and I 've been paying timely on a monthly basis. Since XX/XX/XXXX, XXXX let me know that it was possible for international graduates to pay through XXXX using foreign credit cards. I used that alternative, with my XXXX XXXX, since it was available until XX/XX/XXXX, when XXXX decided to transfer our loans to XXXX XXXX. XXXX XXXX did n't have the XXXX alternative, but they would receive my XXXX XXXX number over the phone and process my payment since XX/XX/XXXX until XX/XX/XXXX. Recently, when I tried to pay my loan due on the XX/XX/XXXX, the representative told me that " credit card companies would not allow paying debt with credit cards any more, so they could n't process my payment over the phone, but I could use XXXX to pay with my foreign credit card ''. I logged into XXXX and they are basically charging a fee in order to process my payment ( that fee accounts to almost a 5 % of the amount due ). Unilaterally XXXX XXXX eliminated an affordable option for international students to be able to pay for their student loans, sending us a to another agent who will charge us roughly 5 %. My loan rate is about 5 % yearly and by forcing me to pay through XXXX, XXXX XXXX is practically doubling the interest rate on my loan. First of all, I would like to know if it is true that credit cards companies wont allow debt payments to be cancelled with a credit card as I think something like that would have been widely commented and I couldnt find a single article. Second, I would like to know if it is legal for Firstmark Services to unilaterally select a payment method that represents an indirect +2x increase of my interest rate. And third, what are my rights as a consumer residing outside of the US.
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| 10/24/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I began receiving XXXX XXXX XXXX benefits beginning XX/XX/XXXX. Soon afterwards I applied for a discharge of my ( FFELP ) loan based on total & permanent disability from XXXX XXXX. I recieved noticed ( XX/XX/XXXX ) that my application had been received & was complete. It also stated that my loan had been transferred to the guarantor who would review my application & make a determination of eligibility. The next notice regarding my student loan is dated XX/XX/XXXX & indicated that the Dept of Education intended to collect my defaulted student loan by Treasury Offset of my monthly XXXX XXXX XXXX benefit. I requested a hearing in this decision & received notice stating that in XX/XX/XXXX Nelnet approved application for disability discharge, but had reinstated the loan in XX/XX/XXXX due to not receiving required documents during the 3 year post-discharge monitoring period. As previously stated, I did not receive any communication from Nelnet or the Dept of Education during the time period XX/XX/XXXX - XX/XX/XXXX. After numerous phone calls I was informed by Nelnet that the 3-yr post discharge documents had been mailed to the address where I resided 18 yrs ago ( XX/XX/XXXX ). I have moved 5 times in the past 18 years. I have lived at my current address since XX/XX/XXXX, which is the address where the the XXXX XXXX notice regarding my XXXX discharge application was mailed to. I recently submitted a 2nd XXXX discharge application which included a complete copy of my original SSA Notice of Award indictating that my XXXX case would be reviewed in 5-7 yrs, which is the time period required to be eligible for the loan discharge. I have received notice from Nelnet ( XX/XX/XXXX ) stating that my application had been received & was in review ; Nelnet notice ( XX/XX/XXXX ) stating that I failed to submit valid XXXX XXXX XXXX documents.
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| 05/03/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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From the beginning of my repayment period to XX/XX/XXXX, I was in an income-based repayment plan of {$200.00} monthly.
I took XXXX XXXX classes, which put me in deferment from XX/XX/XXXX through XX/XX/XXXX.
My Income Based Repayment expired, and I could handle the full payment price of {$380.00} which I did from XX/XX/XXXX through XX/XX/XXXX.
I decided to re-enroll in Income Based Repayment in XX/XX/XXXX, and submitted a payment of {$160.00} which posted in XX/XX/XXXX. I was told that my new Income Based Repayment of {$160.00} would begin in XX/XX/XXXX.
In XX/XX/XXXX, an amount of {$410.00} was erroneously auto-debited from my account. This was more than both my IDR or my full repayment price. When I called, I was told that there was an error with how the auto-debit system pulled from my account, and that since I agreed to the " Terms of Use '' on the auto-debit system, I was not entitled to a refund. I was also told I submitted my IDR paperwork late to put my IDR in place for this cycle, but this was untrue as I submitted the paperwork by XX/XX/XXXX which gave ample time for the 30 day processing period cited to me when I signed up for the IBR plan.
My IDR began posting normally in XX/XX/XXXX, but this was significantly less than the IDR price quoted to me when I set my plan up in XX/XX/XXXX. The amount quoted was {$160.00}, which is why I authorized this amount to be pulled from my account in XX/XX/XXXX. The account has pulled {$120.00} in XX/XX/XXXX and is scheduled to do so in XX/XX/XXXX.
There has been a flagrant and systematic pattern of misinformation from Nelnet. Since the beginning of my repayment period, I have found myself making phone calls almost monthly because of errors, incorrect auto-debit pulls, or blatant misinformation.
Thank you for your time and I look forward to hearing back from you.
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| 12/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Ive been paying on my nelnet account for years and never had an issue. My payment increased earlier this year and I needed to speak with them about helping me adjust it so I can continue to pay my student loans back. One day I was contacted by a company named XXXX and the representative told me they were helping nelnets clients and for me to upload my recent paystubs to my nelnet account and nelnet would take care of it since she put in a request for them to contact me. I did this back in XXXX and have yet to receive a call from nelnet with an actual person on the phone. I have received calls from nelnet, but every time I answer they would hang up. I was advised by the XXXX rep not to make any payments until I received contact from nelnet. I decided to reach out to nelnet myself in XXXX. I called multiple times and sat in que for 1-2 hours each time. I work for a living and have a new baby that I need to attend to. I dont have hours to waste on the phone since my job requires me being on the phone. I spent XXXX, XXXX, and most of XXXX trying to call nelnet and never once got through to a representative. I decided to try to contact them through email late XXXX. I received an email back but it just apologized and said heres some online things that may help. I responded and told them I needed an actual representative to contact me ( Im still waiting ). All three of my credit reports had great scores in the mid to high XXXX. Since this all started my scores have dropped to the mid XXXX! I know I owe the money and Ive been fine paying it for years! I needed help from nelnet to ensure I can continue to pay as normal. Ive been dodged and held hostage in a phone que for months and this has now ruined my credit! I want them to remove the past dues on my credit reports and help me correct the account so i can continue to pay it.
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| 07/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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US DEPT OF EDXXXX, XXXX, and XXXX Are breaking the law as I did not provide the companies listed with permissible purpose for reporting STUDENT LOANS ACCOUNT XXXX to my credit.
Congress has limited the use of consumer reports to protect consumers ' privacy. all users must have permissible purpose under the Fair Credit Reporting Act to obtain a consumer report. Section 604 contains a list of permissible purposes under the law. ( FCRA sections in the U.S. Code, 15 U.S.C. 1681 et seq. ) These are : As ordered by a court or a federal grand jury subpoena. Section 604 ( a ) ( 1 ).
As instructed by the consumer in writing. Section 604 ( a ) ( 2 ).
For the extension of credit because of an application from a consumer, or the review or collection of a consumers, account. Section 604 ( a ) ( 3 ) ( A ).
For employment purposes, including hiring and promotion decisions, where the consumer has given written permission. Sections 604 ( a ) ( 3 ) ( B ) and 604 ( b ) for the underwriting of insurance because of an application from a consumer. Section 604 ( a ) ( 3 ) ( C ).
When there is a legitimate business need, in connection with a business transaction that is initiated by the consumer. Section 604 ( a ) ( 3 ) ( F ) ( ii ).
To determine a consumer 's eligibility for a license or other benefit granted by a governmental instrumentality required by law to consider an applicant 's financial responsibility or status. Section 604 ( a ) ( 3 ) ( D ).
For use by a potential investor or servicer, or current insurer, in a valuation or assessment of the credit or repayment risks associated with an existing credit obligation. Section 604 ( a ) ( 3 ) ( E ).
For use by state and local officials in connection with determination of child support payments, or modifications and enforcement thereof. Sections 604 ( a ) ( 4 ) and 604 ( a ) ( 5 )
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| 07/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
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Web |
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US DEPT OF EDXXXX, XXXX, and XXXX Are breaking the law as I did not provide the companies listed with permissible purpose for reporting STUDENT LOANS ACCOUNT XXXX to my credit.
Congress has limited the use of consumer reports to protect consumers ' privacy. all users must have permissible purpose under the Fair Credit Reporting Act to obtain a consumer report. Section 604 contains a list of permissible purposes under the law. ( FCRA sections in the U.S. Code, 15 U.S.C. 1681 et seq. ) These are : As ordered by a court or a federal grand jury subpoena. Section 604 ( a ) ( 1 ).
As instructed by the consumer in writing. Section 604 ( a ) ( 2 ).
For the extension of credit because of an application from a consumer, or the review or collection of a consumers, account. Section 604 ( a ) ( 3 ) ( A ).
For employment purposes, including hiring and promotion decisions, where the consumer has given written permission. Sections 604 ( a ) ( 3 ) ( B ) and 604 ( b ) for the underwriting of insurance because of an application from a consumer. Section 604 ( a ) ( 3 ) ( C ).
When there is a legitimate business need, in connection with a business transaction that is initiated by the consumer. Section 604 ( a ) ( 3 ) ( F ) ( ii ).
To determine a consumer 's eligibility for a license or other benefit granted by a governmental instrumentality required by law to consider an applicant 's financial responsibility or status. Section 604 ( a ) ( 3 ) ( D ).
For use by a potential investor or servicer, or current insurer, in a valuation or assessment of the credit or repayment risks associated with an existing credit obligation. Section 604 ( a ) ( 3 ) ( E ).
For use by state and local officials in connection with determination of child support payments, or modifications and enforcement thereof. Sections 604 ( a ) ( 4 ) and 604 ( a ) ( 5 )
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| 12/01/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
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Web |
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I have a loan from XXXX XXXX, which is being serviced by First mark services. My total loan amount was US {$26000.00}, and I have been paying monthly payments of US {$340.00}.
On XX/XX/XXXX, I wrote to Firstmark 's customer services to ask about complete repayment of my student loan and the amount that was due to be transferred. Since I am now working in the XXXX, I was advised to use XXXX. I was further informed in the email, " The total payoff amount on your loan is {$19000.00}, which is valid for 10 days through XXXX/XXXX/2021. This payoff amount includes the current principal balance, any outstanding interest and the interest that will accrue through the payoff date. '' On XX/XX/XXXX, I used XXXX to transfer a total of XXXX XXXX ( US {$19000.00} ), and received a confirmation that they received the amount of US {$19000.00} on XX/XX/XXXX. I have the receipt for the same. I was also informed by Firstmark services that my loan account would be settled with XXXX working days of XXXX receiving the payment.
On XX/XX/XXXX, I checked my account and it continued to show the same outstanding amount. On checking my account further, I was shown that the payoff amount was XXXX. I paid the difference of US {$30.00} and received another email from the customer services at Firstmark saying, " Thank you for contacting Firstmark Services.
The total payoff amount on your loan is {$19000.00} which is valid for 30 days through XX/XX//2021. This payoff amount includes the current principal balance, any outstanding fees and interest, as well as the interest that will accrue through the payoff date. '' I have paid everything due from my end and need a no dues letter to make sure that my loan account is closed. Firstmark customer care does not seem to understand and I fail to see what the problem could be. Can this be addressed please?
|
| 12/13/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
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|
Web |
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I trust this message finds you well. I am writing in response to your letter concerning my federal student loan account with Nelnet Loan Servicing. I appreciate your attention to my concerns and the ongoing investigation into the reported identity theft.
Upon careful consideration, I want to emphasize my main concerns regarding Nelnet 's reporting on my credit. These concerns are paramount to me and necessitate urgent resolution : Lack of Consent for Contractual Agreement : I have not received any evidence or clarification regarding my initial consent for Nelnet to conduct business with me. It is fundamental, under applicable laws, to demonstrate proper authorization, including a wet ink signature, for any contractual agreement. I request that Nelnet promptly provides documentation proving my consent for them to contract with me. In the absence of such proof, I insist on the removal of Nelnet from my credit report.
Inaccurate Reporting as per FCRA : The inaccurate reporting related to my federal student loan account is adversely affecting my credit standing. In accordance with the Fair Credit Reporting Act ( FCRA ), I formally request the immediate correction or deletion of any inaccurate information on my credit report attributable to Nelnet.
-account number ending in XXXX alone has 3 different Dates opened being reported inaccurately on each credit bureau . in fact, all of your accounts are reporting inaccurate dates opened which has been harming my credit profile and this is the 3rd time I'm reaching out to you now.
Given the lack of evidence of initial consent and the impact of inaccurate reporting on my credit standing, these matters are of utmost importance to me. I appreciate your diligence in investigating the fraud claim, but I must reiterate the critical nature of resolving these specific concerns.
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| 10/09/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I am seeking access to my account to my loan service provider, NelNet, I have tried to log into my NelNet account because my email received an invoice for loan repayment and request that they defer my loans because of my in-school status. When I tried to make an account it stated I could not do so because there was already an account set up, which I did not create. I tried to recover a username or password to log into the created account, however, when I try to recover any password or username it simply says it can't carry that request out because they do not have my contact information and that to activate my account I would have to call their general customer service hotline, XXXX. This is not true, as I have already mentioned, they have serviced an invoice to my email but are stating they don't have contact information of mine. Regardless, I can't access my account or recover my account at all. I tried to call the phone number twice within the same day, XX/XX/2023. The first call started at XXXX XXXX. and I had to end up hanging up after an hour and XXXX minutes on the phone waiting because I had classes beginning soon. I decide to call again at XXXX XXXX and this time I waited for 2 hours and 15 minutes without reaching a customer service representative. Each time I called the automated voice system stated that I would be on call for an estimated " minutes '' and it would take about or over " half an hour ''. I had to hang up because I, like many others do not have many excess hours in the day to spend waiting for a response from customer service, the egregious part is the only way I can get into my account is through their phone line and I simply can't afford to await endless hours of automated messages in the hopes of a possibility that I reach a customer service representative by the end of the business day.
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| 09/27/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I was diagnosed with XXXX in XX/XX/XXXX right around the time the pandemic began. Throughout the time that student loans have been paused, I have been dealing with health issues and accumulating medical debt. Since my XXXX diagnosis, I have had multiple surgeries and and trips to doctors so my expenses have been significant. I had to decide between paying medical debt which does not accrue interest or paying down my student loan XXXX and finally seeing the XXXX decrease for the first time since I started paying 10 years ago. I paid nearly {$5000.00} into my student loans since the pandemic and it has not been easy but I had to make a choice that best helped me decrease my debt in the long term. With the announcement of the student loan forgiveness plan, I will be eligible for $ 20k forgiveness and that covers my current XXXX plus the money I put into the loan. I have requested a refund of all moneys paid in since XX/XX/XXXX but my servicer, Nelnet, is dragging it's feet processing my refund. They are purposely delaying my request and will be putting me in a position where I may not be able to request the refund if my forgiveness goes through first or will not have option to pay that back in if it is the not the amount I am expecting. I have called and have been lied to about the process. I first requested the refund on XX/XX/XXXX and was told I would have a response in a week. 3 weeks went by and I followed up and was told that it would be 4-6 weeks for a response and then an additional 4-6 weeks for a refund. Thats almost 3-4 months! I believe they are unfairly and intentionally dragging out this process for their benefit ... it is a delay tactic and it will have severe consequences for many of us that are hopeful this forgiveness program will help us reduce or eliminate debt in hopes of building a better future.
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| 02/27/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I updated my mailing address on my Nelnet account around XX/XX/2021. I have not received a mailed monthly statement since then. I also did not authorized to only view my account information online. I only go online to pay my bill or go on the application on my cell phone. I prefer bills to be mailed to my address as I have filing system where I keep a record of all of the statements and mark payment date, time, payment amounts, who sent the bill and confirmation numbers. Nelnet online account profile system is messed up. They only have available to enroll in e-statements and text notification of bills. I do not want e-statements and do not want to be sign up for texts that will charge me money through my cellphone company. If they are any responsible servicing company like any bank or financial institution, they should held to the same Federal regulations and State laws about disclosure of account information to be accessed by the consumer/borrower without a company not providing options or making good on monthly statements when a borrowers is not enrolled in e-statements. It should never be a company 's decision to make or follow through with unauthorized account maintenance just for the company to save money! I am sure all of these third party student loan service providers are getting rich off all of the interests built from deferred, defaults and forbearance loans over the years! It would be nice if the Federal Government look at some Student loan forgiveness for those who had FFELP Stafford loans. After look at how the student loan market and sales tactics were done with the universities and colleges, it is down right predatory lending practices when they know that students coming out of high school do not know about terms and conditions on contacts, promissory notes of payment of debt, and compound interest.
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| 02/11/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have loans with XXXX in the amount of about $ XXXX.Everyone knows that when you leave school, or graduate you will get a XXXX month grace period before payments are due. I received XXXX grace period back in XXXX. I then recently left school again in XXXX of XXXX. I believed that I had another grace period, as the Master Promissory Note does NOT state that there is only XXXX XXXX grace period per loan. Once I realized that Nelnet has been reporting to all credit bureaus that I have been missing payment, and tanking my credit score, I reached out to them via email on XX/XX/XXXX. I was then told you only get one grace period. I asked that they send me a copy if the MPN I signed stating that. The document they sent me does not state only XXXX. It just says " a grace period ''. I responded and let them know this, and they asked that I call. I called on XX/XX/XXXX and the rep tried to reiterate the XXXX grace period policy, and I told her that the XXXX does NOT say that. She put me on hold several time while her and her supervisor tried to find where it states it. They could not. I was then told I had to send an email to XXXX to escalate my issue. I did so on XX/XX/XXXX. I received a call the next day I believe and was told that because my student loans are consolidated, I don't qualify for a grace period at all. I asked where that is written and I signed it, and he told me that the MPN for the consolidated loans does not mention grace periods at all, and I should have known that I did not get one. I said that lack of information is both unfair and misleading when all other loans do get a grace period. So why wouldn't I think it would also apply in my case. He basically said I should have known. I do not think this is fair and I just want them to report correctly to the credit agencies that I am not late on payments.
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| 01/19/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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My loans are with Nelnet, which I thought was a federal loan servicer for starters and would automatically fall into the government mandate to postpone repayment. I was granted the first government covid relief repayment postponement from XXXX to XX/XX/XXXX without going into my account and applying for a forbearance. The US government then issue another mandate before I was due to start again in XX/XX/XXXX, which I thought put me in the clear until XX/XX/XXXX.
In XX/XX/XXXX, Nelnet restarted my payments without any notification through physical or online mail. Unaware that my payments were now restarted, due to the fact that I never got a physical mail or any emails. I also assumed that my payments fell the new government mandate, coupled with the fact that I didn't get any emails or physical mail stating otherwise. Nelnet claims that they sent me an inbox message in my Nelnet account. One, I never elected to elected paperless mail only. All through the years, I've always gotten physical mail or a forward mail from Nelnet to my listed email, but this time nothing. It is my suspicion that Nelnet was intentionally targeting loan holders in order to get them into default on their loans.
Even though they admit that they were at fault for not sending a physical mail or email notifying me that my payments were due, they still refused to retract the 6, 90 day late payments that dropped my credit score from XXXX to XXXX.
In the last 10 years, I've worked very hard to build my credit, never a late payment. If I was aware of the payments due I could have easily manually put them on forbearance, but I was not notified at all through any means that I provided. I believe that because they could not show proof that they notified me through reasonable channels that these late fees reported on my credit should be removed.
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| 10/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I initially submitted my application for the SAVE Income Driven Repayment plan to the department of education on XX/XX/2023. I submitted a copy of that application to Nelnet on XX/XX/2023 and received an email confirmation that it was received. The email stated " If we havent finished processing your application in 10 days, we will send a follow-up email to let you know ''. I received another email on XX/XX/2023 that the application in in a processing queue and this was the last update I received. I attempted to call Nelnet on XX/XX/XXXX and their phone system stated the wait time would be 30 minutes. I was on hold for an hour, nobody answered and I couldn't remain on hold. I called Nelnet again on XX/XX/XXXX and the wait time was an estimated 30 minutes. I waited on hold for 3 hours until a rep took my call. The rep was unable to give me any details on the status of the application and when it would be processed. The rep could not confirm that anybody would give me a call back or send me any kind of email update. There was a moment where the rep suggested that I upload pay stubs to their system but did not confirm that this would be a required step for the application. This is my typical experience with Nelnet. Their reps are never able to give you a strait answer and sound like they just started the job in the past week. They have cut off direct email communication from their customers and instead you have to fill out a form in the hopes that someone will contact you and the is zero confidence that they will.
Their system states that I have an upcoming student loan payment due on XX/XX/XXXX. I have fulfilled my obligation in turning on my application. Now it's time for Nelnet to fulfill their own obligations and is they can't, they need to be dissolved and have my transfer my balance to a different servicer.
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| 07/18/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Older American |
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in XXXX I applied for Stafford loans to attend graduate school in the amount of {$500.00} and {$2800.00}. After XXXX obtained the money, they said I required a dummy math course. Nelnet serviced the loans. I became suspicious or over stressed by the course as nothing went through properly. Long story short, I requested that the money be sent back to the federal government, I became XXXX due to XXXX XXXX then I lived out of my car in XXXX . I only worked at a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( LHI ) and that was less than 20 hours a month ; if and when I could get selected. These loans have been bounced around with nelnet, then yet another loan servicing entity. I can not seem to get any response. I do not know how much I owe and more importantly where is the money? my social security check are being garnished again. This makes the 4th time and I have reached out to XXXX XXXX office, and other educational entities. I am worried that I will not be able to make my rental payments and do not want to once again be forced to live from my car. I seem to not be able to get anyone to give me an accurate accounting Currently my Stafford student loans are being misplaced and my social security checks are being garnished {$240.00}. per month for a loan of less that {$4000.00}. From what I learned, the interest has been accruing and I have been charged twice for loan servicing. Plus the money is still in an account at XXXX . I live on less than {$2000.00} per month and my rent is {$860.00} and am obviously worried. If someone has the authority to do this to me, with a XXXX XXXX in XXXX XXXX , XXXX years old and a naturally born citizen, I think even if I could borrow money from someone ( which I ca n't ), that is n't the issue that needs to be investigated.
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| 11/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/XXXX I was email saying I owe {$310.00}, which was my monthly charge. That made sense. I used Nelnet 's " Pay By Account '' feature on their website which said I owed {$310.00} by XX/XX/XXXX or something near the end of the month. I paid that on XX/XX/XXXX, which processed just fine. Everything seemed fine.
On XX/XX/XXXX I got an email saying my account were past due. I Immediately called Nelnet. Which I waited on hold for over 2 hours, seems wild that a student loan provider company cant have reasonable customer support. ( Check reddit, almost everyone has 1-2 hour wait times ). I then got a representative that did not know why my account showed past due and couldn't support me. I waited on hold for another half an hour for them to say my payments were allocated only to two of my loan groups. So now I dont owe money on those groups till XXXX and XXXX. Not only that, I checked XX/XX/XXXX ( was paying off some parent plus loans ), and it said I didnt owe any money till XX/XX/XXXX. They company wrongfully allocated my money, failed to tell me I owed money, and then charged late fees for a payment they screwed up. They are going to reallocate my payment to be on all groups, but im lucky I could afford to sit on a phone call for over 3 hours, not everyone can.
This is completely unacceptable behavior for a company. They have a bug with their code where the " Pay by account '' feature and paying your monthly due payment, actually wont pay your account dues, and randomly allocate that money to only some groups. They then dont tell you that you have a payment soon, just so they can make extra money on late fees. This should company should be investigated and audited. This is the same company that in XXXX was found guilty of fraud, and now they are using these same tactics to exploit student loan borrowers
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| 05/15/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I submitted updated income information for the PAYE Plan to Nelnet. I anticipated making an on-time payment under my then REPAYE plan as a qualifying payment toward Public Service Loan Forgiveness. This payment was due XX/XX/XXXX.
On XX/XX/XXXX, Nelnet sent me a disclosure that my IDR request had been accepted and that I was being placed on an Administrative Forbearance for a month. It stated I had the right to have the forbearance removed. I had not authorized this forbearance, making it invalid.
I made several requests to have the forbearance removed, and was initially told that that was not even an option. Then I was quoted several different payments due immediately if I wanted to go into repayment, including one of over {$1000.00} ( which was totally incorrect ). They also suggested at one point that they put me in the standard repayment plan in order to make a XX/XX/XXXX payment, even though they later then admitted that I would then have to reapply to PAYE if I did that.
Finally, I was advised to call in and ask for a manager, who told me that they could remove the forbearance, but that that I would owe a payment of {$90.00}. I was fine with that. However, they also stated that even though I would owe that money I would not be on a payment plan of any kind ( including the standard repayment plan, which qualifies toward Public Service Loan Forgiveness ) and therefore the payment would not count toward Public Service Loan Forgiveness. Despite Nelnet 's claims, it is not possible to owe a student loan payment and not be in some kind of repayment plan.
Nelnet is just putting people into administrative forbearances in order to make money off of the capitalized interest. Their refusal to put me back into repayment program is an unfair, deceptive, and abusive practice and violates other applicable laws.
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| 04/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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I have several inquiries on my credit report that should be removed because I do not recognize the creditors and I did not apply to receive a loan, credit card, or anything else with them. I recently have gotten an overload of spammy emails and phone calls about loans, winning cash prizes, etc. I also have reported with my credit card companies fraudulent charges on my accounts and have since gotten all new account and card numbers.
On my XXXX credit report there are 3 inquiries that need to be removed : - XXXX XXXX XX/XX/XXXX ( have called them and keep getting put on hold - nothing resolved ) -XXXX XXXX XX/XX/XXXX ( have not heard back, nothing resolved ) -XXXX XXXX XX/XX/XXXX ( I only applied for 1 car lease directly through the dealership... this is not the dealership. I have no idea what this is and it definitely was not authorized. ) On my XXXX credit report the following inquiries are fraudulent and should be removed : XXXX XXXX XXXX XX/XX/XXXX ( I have a vehicle I lease already. I definitely did not apply for an auto loan. This is fraudulent. Have not heard back from them. ) XXXX XXXX XX/XX/XXXX XXXX This is a used auto dealer. I leased a new XXXX. No idea what this is. Can't get ahold of them. ) Lastly, FM/FIRSTMARK SERVICES keeps charging me late payments on my student loans when I have an extension for several more months now, legally in accordance with a federal bill signed. I have explained this to them and have asked them to stop reporting the account late because it's illegal and I made it known that my account should reflect my promise to pay, and that the late payments are being unnecessarily and falsely reported. No response. They have terrible ratings on the XXXX for similar instances with other individuals. I would like a letter of deletion from them to the bureaus, but no luck so far.
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| 04/19/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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An ex-spouse of mine forged my name on a Private Consolidation Loan Credit Application agreement with NELNET ( now XXXX XXXX ). I did not authorized the signing of my name on this or any other document. Which although electronically done makes it forgery. It was explained to me that married couples are seen as one except in the case of forgery.
I've been trying to explain this to NELNET / XXXX XXXX for years. However, they will not listen or do anything about it.
Furthermore, a check from XXXX in the amount of {$12000.00} I never received was cashed by drivers license XXXX. My GA drivers license number is XXXX. I never authorized or knew about it until it was too late.
As For XXXX, I called them to file a complaint of forgery regarding my name but had no account information regarding these loans there, they were unable to find any information regarding the account ( s ). I never authorized my ex-spouse to borrow money using my name or to sign my name only anything from this company either.
In reference to me attend school, I was using the GA Hope Scholarship to attend school the time all of this was going on. Therefore, I didn't realize this was happening until it was too late. Now I've got a horrible company like XXXX XXXX to deal with.
Also, the company NELNET ( XXXX XXXX ) also practiced predatory lending in that they also combined my income with my ex-spouses in to qualify my social for the loan but gave her no responsibility for the loan, leaving it all in my name.
For this reason, and being unfair in a crucial situation, I would not recommend that anyone ever get involved with XXXX XXXX.
In closing, I pay well over {$900.00} of child support each {$840.00} + {$100.00} ordered to pay back in arrearages. I can not afford to pay back school money that I never and was not used for my benefit.
|
| 09/11/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
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I was awarded XXXX on XXXX XXXX, XXXX. I received my back pay on XXXX XXXX, XXXX at which time I payed off the smaller of my two XXXX XXXX loans in the amount of {$8900.00} to Nelnet. I also payed a total of {$800.00} on my XXXX student loan. I made these payments on the same day that I received my back pay in an effort to reduce my debt so I could live off my limited income.
Approximately one month later, ( I 'm unsure of the exact date and ca n't seem to find the original notice ) I was notified in writing that I was eligible for discharge of my student loans and requested to complete the application, which I did.
Nelnet services the discharge process, and at this point I have been approved for that.
The problem is that they will not refund this payoff that I made out of my XXXX back pay because the state that any payments I made before they were aware of my eligibility are not refundable. They do n't use the date that the XXXX signed the XXXX approval or the date that I was notified. They are essentially keeping almost {$10000.00}, which is 1/3 of the back pay I received. I thought I was doing what was best because I was not aware that XXXX recipients were eligible for discharge. It 's not something my attorney talked to me about as a possible outcome even though he was aware that I have a degree.
I feel this is a very unfair practice by Nelnet and perhaps there are others who have had this happen and not been able to get anywhere with Nelnet on refunding that payment that would have been XXXX if I had not decided to pay it off to make my minimal monthly income stretch a bit farther.
I have spoken to Nelnet on multiple occassions about this and they will not consider refunding my payments. I have not been able to find an attorney to work with me on a pro Bono basis so I am attempting this avenue.
|
| 05/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Older American, Servicemember |
|
It appears the promissory note I signed in XXXX is in violation of the Department of Education 's rules for the repayment of XXXX loans, as it seems to state the " repayment of the loan is until I die '', not the DOE rule in XXXX which was the XXXX was scheduled to close in 10 years XXXX.
In XXXX the DOE 's rule was the XXXX loan was to be closed in 10 years which was XXXX. If the promissory note contradicts the DOE rule for repayment of the XXXX loan then the promissory note is illegal and therefore null and void. Close my XXXX loan now!
Instead the loan was transferred from XXXX to Nelnet and XXXX additional nonexistent loans were added to my XXXX.
The current DOE 's rule is : All borrowers with loans held by XXXX ( Direct Loans and federally held XXXX Loans ) who have accumulated time in repayment for at least 20 or 25 years will see automatic forgiveness of their loans, again not until I die, as Nelnet has expressed in print. My consolidated loan date was XXXX at which time the DOE XXXX close rule was 10 years XXXX.
My XXXX loans are not " pay until you die '' in accordance with the DOE XXXX repayment rules, as Nelnet put in print as a response to a CFPB complaint I filed, and pointed to the promissory note I signed. The XXXX loans are governed by the rules of the Department of Education. As Nelnet stated their role in XXXX repayment is not as a collection agency and therefore it seems to have no reason to be reporting old XXXX loans that were scheduled to close in XXXX, which should never of been transferred to Nelnet from XXXX to the National Credit Bureaus and are not " pay until you die '' It appears the promissory note I signed in XXXX, " pay until I die '' is in contradiction to the DOE rules that govern the repayment of XXXX Loans and therefore is null and void!
Close my loan now!
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| 06/10/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
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Web |
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Beginning the week of XX/XX/20, my son realized that we still owed on his student tuition. We had automatic payments coming out monthly to pay this. We then contacted Nelnet, who services tuition payments for the College and was told that our credit card on file had expired, unbeknownst to us. They said they sent several emails to our son but he didn't see them or realize who Nelnet was because he is not responsible for paying his tuition, we are as his parents. We set up the payment plan with our credit card because he has no job or credit card. We had his emails on file with Nelnet as well as our contact phone numbers. Nelnet said that they only communicate via email. We find this to be strange and very limiting considering that email notices can go to junk or spam and go unread. Seeing as Nelnet services almost {$400.00} billion in student loan payments, they should have several means of communication. Or at the least, contact the person who's credit card they are charging. Our complaint is that they took out 5 of the 6 payments and charged a {$20.00} service fee for doing this. The last payment was rejected by our bank since the expiration date was expired so Nelnet closed our account. We offered to give them the updated card information but they said since the account is closed, they can't accept it. So at that point we asked for a pro-rated refund of {$3.00} since they failed to complete the contract of which they charged us for. They refused, so now we are seeking your assistance. Our concern is that they should handle ALL payments the same and not close the account until ALL payments have been received or at least when there was no response to their emails, they could have called the numbers on file, contacted the college or sent a letter. There needs to be more than one line of communication.
|
| 05/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
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Web |
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|
I am submitting this complaint because NELNET has acquired my student loans without proper consent and they are also reporting inaccurate unfair information on my consumer report. I have never done any business with this organization and they haven't provided me with the proper documentation verifying I went into a contract with them, yet they are reporting late payments on my consumer report. This is unfair and a violation of 15 USC 1681 of the FCRA.
I am aware that this organization has assumed this role and I am also aware that 15 USC 1681 states that there is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy.
This company has acted unfairly and also has violated my right to privacy by acquiring my personal information and also sharing it with 3rd party organizations without my written consent.
The late payments that this company have furnished are inaccurate because I was a XXXX XXXX XXXX at the XXXX XXXX XXXX at that period of time and students aren't required to make payments while they are still attending school I simply want these late payments deleted because they are unfair and haven't been verified.
I am hereby requesting my investigative consumer report to show valid proof that this account is being reported accurately.
Keep in mind under the FCRA 15 USC 1681d- ( e ) The term investigative consumer report means a consumer report or portion thereof in which information on a consumers character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information.
|
| 09/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
XXXX is in violation of numerous consumer rights including : 15 USC 1692 - Fair Debt Collection Practices Act 15 USC 1681 - Fair Credit Reporting Act 15 USC 1601 - 1667f - The Truth In Lending Act 15 USC 1691- The Equal Credit Opportunity Act 15 USC 6801 - 6809 The Gramm Leach Bliley Act I have reached out various times to dispute and inform XXXX of incorrect information being reported as well as to report the numerous violations that have occurred along the way. When I asked representatives how and when the information was validated they told me that XXXX didnt and doesnt validate information before its reported. I advised that they are to adhere to the rules of the FCRA and they advised that they dont have to check the validity of any information before its reported.
I also advised XXXX that I never gave my written permission or instruction to generate or furnish information about me as needed and identified by the FCRA. I asked for assistance in resolving the issue and each time I call in Im transferred to dead air or hung up on when I recall my rights under the statues and guidelines as set forth with myself being the original creditor and debtor.
The accounts listed below are in violation : Nelnet Student Loans ( 2 ) - payment history is inaccurate as Ive never been late - different reports show 90 days late on different months and Ive NEVER been late as loans were on a forebearance plan - never authorized information to be reported XXXX XXXX - never had a charge off account XXXX XXXX XXXX - not my account ; was victim fraud - have provided info FTC report/ police report to XXXX XXXX account removed by other agencies by not XXXX XXXX never authorized permission to report XXXX XXXX XXXX XXXX XXXX ( 2 ) - not late on account - payment history incorrect - never authorized permission to report
|
| 08/03/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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My payments to Nelnet are due on the XXXX and the XXXX of each month. ( I have Parent Plus Loans for my XXXX children from XXXX XXXX, XXXX XXXX and XXXX University, XXXX ). I pay my loans mid month due to the different pay dates on the loans. I usually pay more than what is asked. Last month I paid on XX/XX/19. It said I owed {$1600.00}. I paid {$1700.00}. I even put XXXX toward one loan that is still in Deferment. I checked how much I owed on XXXX. It was just over {$1500.00}. I checked again today and it not only says I owe {$1600.00}, but it also says I have a late payment due of {$580.00}. I wrote the company and called. I was on hold for 10 minutes and could not stay longer as I was at work. I have written the company numerous times for other reason and it takes much to long to get an answer ( 15 days ) and they continue to not help but end their letters with " We want to help you. If you have any problems let us know. We can help ''. My account # is XXXX. I need to know why I can not figure out where the late payment is coming from and when did it appear? There is no way to get that on line and there is no way to find a history of what Nelnet has done to the account that has caused this change. The last payment was due XXXX. I paid more than what was due on XX/XX/19. How could I possibly have a late payment. Every time you check your account with this company the amount due is different. I do not who can possibly check to see if they owe money on a daily basis and keep sending money??? There should be an amount due on a specific date and that's it. This company is impossible to work with and impossible to keep track of. This is simply not right and needs to be addressed. How am I supposed to budget for this? I want to pay for my children 's education, but they are making it impossible to do so.
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| 10/24/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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On XX/XX/ I requested that Nelnet provide a refund of the payments I made during the pandemic forbearance. They agreed and said the reimbursement would be processed.
In XXXX XXXX XXXX XXXX XXXX XXXX XXXX I made attempts to contact Nelnet via their customer service line. In addition, Ive attempted to use their contact form. As I recently moved from the XXXX I have had significant trouble getting ahold of someone. While on the phone, the automated machine asks that I supply my social security number, date of birth, and 5-digit post code. My post code is no longer 5 digits, as I live in the XXXX and it is a 6 character alphanumeric code. Because they were unable to verify my account, they noted it would take longer to connect me. After sitting on hold today for 2 hours, I was promptly disconnected.
In XX/XX/, Nelnet reinstated the balance that I requested a refund for, indicating that they had refunded me. In total, I paid Nelnet over {$6000.00} during the pandemic, bringing my balance to {$20000.00}. After requesting a refund, my balance rose again to {$26.00}XXXX XXXX Unfortunately, I have not received the check despite updating my mailing address to my XXXX residence, which they assured me was fine to receive a refund check. I would like assistance with either obtaining that check or understanding why Nelnet is fraudulently claiming that I owe XXXX XXXX when I should only owe XXXX XXXX until they provide that reimbursement.
Additionally, when requesting the refund in XXXX, I asked if the reimbursement could be refunded to the original payment method. They told me the department of treasury only issues reimbursements in the form of checks. I know this not to be true because my husband received a similar reimbursement from the department of treasury as a refund to the original payment method.
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| 04/24/2017 |
Yes |
- Debt collection
- Federal student loan debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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Accepted a student loan for the spring of XXXX on XXXX XXXX , XXXX . All but {$90.00} went towards paying tuition at XXXX XXXX XXXX XXXX . On XXXX XXXX , I withdrew from classes, and moved back to XXXX , TX. I was told by the college that the money would go back to the loan servicer. Received a letter in XXXX XXXX stating that since I had withdrawn from classes, I needed to pay the student loan that was disbursed, in the amount of {$1800.00}. I never received the full amount, so I called Nelnet and asked them what the letter was about. I was told to ignore it, as it had been sent in error, and they could see that my loans were in good standing, as I have consistently made payments each month. In XXXX XXXX , I received another letter stating that this account was going to go to collections, and that I needed to pay it in full immediately. I called again, and was told I needed to fill out a loan discharge packet. I sent this in XXXX XXXX , and was told that they had received the information, and they were going to discharge the loan. However, it was still on there in XXXX , and subsequent calls to the Dept. of Education did not produce the same response. They acted as if I had never sent in a discharge form or packet of information. They marked me as late on making payments in XXXX XXXX , despite me making a timely payment. So I sent another one. I then called the collections company to see if they had received the information, and they said no, so I sent them a copy as well. I was told I would hear back from them in a couple weeks. A couple weeks went by, and no calls. All negative items are still on my credit reports. Called the Department of Education on XXXX / XXXX / XXXX , and they said they are still reviewing the information, and I should hear back in a week.
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| 01/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I 've had issues with Nelnet and the distribution of payments since I began paying off my student loans a few years ago. An article for the CFPB suit filed yesterday against Navient caused me to look into my own payment history. Sure enough, for the last XXXX months, my payments have been distributed to only XXXX of my XXXX loan groups. This issue has occurred on multiple occasions and normally handled with a call or a Live Chat session ... until the next time I look at my account. The reason I get from the representative is that since I voluntarily paid more toward the XXXX loan group ( added money on top of my autopay ), they were distributing my automatic payment to the other XXXX groups in an effort to catch up. This XXXX loan group, although I am ahead on my scheduled payment, stays idle and collects interest. For the last XXXX months, my automatic payment has not been distributed to all XXXX loans and I am collecting interest on this neglected XXXX loan group.
In addition, you are able to autopay more than the minimum but that will be distributed throughout all of your loan groups. Nelnet makes you need to go to a different part of their site to specify an additional payment to any XXXX specific loan group. One of the most efficient and effective way to tackle student loans is to target the highest interest rate loans. Nelnet makes it inconvenient to pay by specific group by not allowing you to automatically pay extra to any XXXX specific loan group.
This is a regular occurrence for me, and with the recent claims against Navient, I would not be surprised if this was occuring with Nelnet as well. I am diligent in paying off my student loans, but I am submitting this complaint on behalf of the thousands of other students buried in student loan debt who are potentially being taken advantage of.
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| 04/13/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I looked on my credit report and seen this company i never even hear of on my report and requested a DEBT VALIDATION!!!!! these are the documentations I need.
validation of the debt complies with the following stipulations.
1. Documentary and evidentiary proof to claimant.
2.in according with the fair debt Collection Practices Act ( 15 USC 1692 et seq ) provide Verification of the debt. as being true and correct, and authentic, sworn by oath or affirmation with wet -ink signature signed under the penalty of perjury or provide a copy of a judgment, sworn by wet ink signature signed under penalty of perjury that the forgoing is true and accurate copy of the original recorded with appropriate public and government offices against climate.
3.produces all relative commercial instruments, including but not limited to applications, assigns, agreements. and /or contracts which contain exchange of benefit9s0 or contain the verified signature of claimant.
4.provides, verified copies of assigns, negotiations securities and /retransfers of rights, tittles ( s ) and /or interest ( s ) and the like, sworn by wet ink signature signed under the penalty of perjury that the foregoing copies is true correct, and not misleading which unambiguously delineates that NELNET is the current owner, assignee, holder, holder in due course and /or entitlement holder of the alleged debt including all supporting documentary evidence as proof.
5.produce all relative commercial instruments and/or notices, declarations, publications which clearly and unambiguously delineate that claimant, was fully and completely apprised of all rights . duties, obligations, liabilities cost, fees, in advance or subsequent to the alleged incurrence of alleged debt, and where there has been full disclosure of all relevant terms and conditions.
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| 05/18/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Billing dispute for services
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Web |
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I attended this college with graduating with an XXXX XXXX. When enrolling it was stated and promised that Anyone could transfer credits at anytime so if I decided to continue my education at another college that offers XXXX Id be two years ahead of the game. I originally enrolled early XXXX. Which I was charged for being on day 3 in my 3 classes, which is the 3rd week since each class was only one day a week. They refused to help me. I was 4 months XXXX and on the verge of XXXX my child. They made me either drop out and pay before coming back or fail and pay towards loan. That was my only two options. I chose to fail so I could come back after my abrupt medical leave. Went back re enrolled XXXX, same statements and promises applied with transferring credits, and promised landing a job right after graduation or sooner with the degree earned. I finished in XXXX graduated and since I was hired through my internship I never got to find out myself that they didnt help others. However, almost XXXX dollars in debt later. My credits dont transfer to any other school. Going back Id have to start all over unless I went back to The same school. Which now its closed permanently and the next one is no where close to me. XXXX was being sued by common wealth of KY a few years ago for the promises made to the students who attended between XXXX and a few years later for false information. I now have almost XXXX in debt to go nowhere. I cant get another loan to start all over again. I cant afford that. 2 years wasted with a degree thats just a piece of paper. I dont think its far I owe all of that for a piece of paper. Department of education/nelnet should consider an early forgiveness since common wealth suing didnt help the students who were effected by this. I want to be set free from this loan that is useless.
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| 03/31/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I have mailed several notices to Nelnet Loan Services Inc., dating back to XX/XX/XXXX and I have not received any useful replies to validate that Nelnet Loan Services Inc., are holders in due course. During the validation process the debts were transferred several times making it extremely difficult to locate whomever is reporting the debts to the credit bureaus.
On XX/XX/XXXX Nelnet Loan Services Inc., flagged my credit files with inaccurate/unverified information. Their accounts were updated on XX/XX/XXXX Please be advised that Nelnet Loan Services Inc., are not Holders in Due Course ; no services or goods were received from Nelnet Loan Services Inc., and I have not agreed to pay/tender anything to Nelnet Loan Services Inc. Nelnet Loan Services Inc. , have not provided any documents or itemized statements VIA MAIL proving I owe any debts to them.
Proper documentation from Nelnet Loan Services Inc., was NOT provided to me to allow Nelnet Loan Services Inc., to verify the accuracy of their data that was placed with the credit bureaus for collection. This proves that Nelnet Loan Services Inc., is not an honorable or honest business that allows their alleged clients the opportunity to defend themselves.
I have not provided signed wet-ink releases of my private information to Nelnet Loan Services Inc .
Nelnet Loan Services Inc., does not have my permission to contact me on my private phone line attempting to collect on debts that do not belong to me. I will reply VIA MAIL and I can only be contacted via mail. Nelnet Loan Services Incs reply outside of the CFPBs portal, must be delivered via the postal service. If the envelope is not properly stamped by the postmaster ; it will be returned to sender due to mail code violations. Please abide by all mail codes. All calls are recorded for my safety.
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| 10/09/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/XXXX, I've decided to make a one time payment of {$18000.00} to Nelnet to pay off my entire balance. I've received a confirmation via email that they've received the payment and will get posted in a couple of days. Days went by and still haven't been posted. And the amount that I paid have been taken out of my bank account. I decided to call Nelnet on 6-15 to ask why the payment haven't been posted yet I was told that they don't see the payment in their system and was asked if I got a confirmation email from them. I said yes and gave them the confirmation number that was given in the email. They looked it up and confirmed that they see the payment came through but still haven't posted it just yet. I was told to give them some time to work through it. Another month went by and the payment still haven't been posted and decided to give them a call again on XX/XX/XXXX. I was told the same, that they've received the payment and will get it posted before interest start to be apply to the balance. I waited again and interest have started to accrue and have called them again on XX/XX/XXXX to confirm with them if it will ever get applied or what's going on with the payment. I was told again that they're working through the issue and have received the payment and it will get posted and the interest that have accrue will be gone since the payment was made prior to XXXX. I again waited for it to be posted but it never did, so call again on XX/XX/XXXX to asked again about the issue. I was told that they received the payment and is working through all the request that have been sent through to them. They're working through it and the payment will be apply and I shouldn't have to make a payment once the payment restart on XXXX XXXX. I was told that if it doesn't get applied by then to call them again.
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| 06/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
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- Problem with a company's investigation into an existing issue
- Their investigation did not fix an error on your report
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Web |
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I recently received a copy of my ( XXXX, XXXX or XXXX ) credit report, and I noticed some late payments posted on my credit report : Nelnet : Account numbers still varies even after 1st investigation between the bureaus Your company is in clear violation of the law. Under 15 USC 1681b - permissible purpose of consumer reports, THE LAW CLEARLY STATES : ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the followng circumstances and no other : 2 ) In accordance with the written instructions of the consumer to whom it relates Did I give you written instructions to furnish this account on my credit report?
Furthermore, the FAIR CREDIT REPORTING ACT 15 USC 1681 ( 2 ) ( a ) ) Exclusions from a consumer credit report clearly states : ( 2 ) EXCLUSIONS.-Except as provided in paragraph ( 3 ), the term consumer report include ( A ) Subject to section 16815-3 of this title, any.
( ) report containing information solely as to transactions or experiences between the consumer and the person making the report ; Delete the above late payments from my consumer report and or this account as it has not been properly investigated and this agency is in violation of 15 USC 1681 Failure to respond satisfactorily with deletion of the above referenced account, and send out a free copy of my report after the changes have been made will result in legal actions being taken against your company, for which I will also be seeking {$1000.00} per violation for : 1.Defamation of Character ( per se ) 2.Negligent Enablement of Identity Fraud 3.Fair Debt Collections Practices Act 15 USC 1692 G violations 4.Fair Credit Reporting Act 15USC 1681 violations for willful noncompliance - 616. Civil liability for willful noncompliance [ 15 U.S.C. 1681n ] Best regards, XXXX XXXX
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| 07/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In XXXX, I received an unsolicited, pre-formatted application for student loan forgiveness ( based on XXXX ), from my student loans third party servicer. The form requested that I affix my signature to it if I wanted to have my student loan forgiven. The pre-printed statement on the application stated that : they had received information from the Social Security Administration indicating that I was XXXX. The letter stated that I DID NOT NEED a doctors verification of my condition because my condition had already been verified. I signed the letter but, clearly, informed the loan servicer that I still had two more semesters to complete before I had no further need for requesting additional loan funds. After a week, I received an email stating that my application for student loan forgiveness had been denied because I had taken out additional student loans in violation of some undisclosed rule which was based on some undisclosed end-date after which XXXX applicants were not allowed to apply for any more student loans. On a follow-up inquiry, I found that the loan servicers had, somehow, obtained an outdated address and financial information on me ( over 25 years old ) even though the address on my actual student loan documentation is current. This makes me believe that the third-party servicers are data-mining XXXX student profiles to bait and then disqualify loan forgiveness applicants so that the servicer can then charge the Department of Education additional fees for servicing a second-tier application process for loan forgiveness based on XXXX. When I contacted the loan servicer, on 3 subsequent phone calls, the customer contact representatives could not provide an appeal form on the original application and did not understand the significance of an application date as being the true end date.
|
| 09/04/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't get flexible payment options
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Web |
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Nelnet XXXX Servicer in XXXX Nebraska lied on my 8 year old student loan debt I closed in XX/XX/XXXX and denied my student loan to be discharged. I would like this student loan to be legally looked into by Consumer finance because the Authority and Supervisors for this Nelnet Company has been billing and charging me late fees and need to waive this because they lied and kept my documents that supported the student loan account number XXXX to be removed the Nelnet account number for me is XXXX was under review by XXXX discharge since XXXX XXXX I was no longer to be billed and they reopened a closed account since XX/XX/XXXX. I am filing this complaint to receive justice and on my credit report they lied to all three credit bureaus and put bad remarks on my credit and I have no longer been able to be financed correctly this Nelnet Student loan is not even showing I ever made one payment and their supervisors lied about the amount of payments I make after XX/XX/XXXX their was a ton of interest charged on this closed account. Their was a hurricane that destroyed my home address and I moved and closed the account a month after I could not finish the courses online the funding was enough to study for less than a few months and not even enough to live anywhere. Nelnet is not legit I have disputed this civil debt as a civils issue in XX/XX/XXXX I provided them my Award Letter in the application and their in my personal business and I do n't want nothing else to do with them in XXXX XXXX. Their legally not allowed to have my identity their is Nelnet workers who have stolen around the time my Identity was on file with their Company services even before XX/XX/XXXX. Stop charging me interest for XXXX years but the Law has let Nelnet do this to only me as the Consumer. Filing this Complaint to get justice.
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| 03/06/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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To Whom It May Concern, The premise of my ongoing complaint with XXXX XXXX ( a.k.a., XXXX, Lender, and/or they ) is that I, XXXX XXXX XXXX, XXXX, am not, nor have ever been, the borrower on the Loan To Learn ( see attached Combined Consolidated Application and Promissory Note ), though they contend, otherwise, without any supporting documentation or legal basis.
In response, I demand that XXXX acknowledge ( in writing ) my status on this loan as the Student only, that I do not hold any title as a Borrower, and that Im not financially or legally responsible for the repayment of this note.
The attached Promissory Note is difficult to read, but is the only copy ( seen to date ) that exists, unless another, clearer, copy can be produced ( which has been requested from the Lender, but has not, yet, been fulfilled ). From it, the following can be extracted : Block # 1 STUDENT section, where all my information is stated. NOTE : No financial or employer information is requested or contained in this block, thus proving my status, and point Block # 2 APPLICANT ( i.e., primary Borrower ) section. My father, XXXX XXXX XXXX, XXXX, completed this section, which included all of his employer and salary details.
Block # 3 APPLICANT ( i.e., co-Borrower ) section. My mother, XXXX XXXX, completed this section, which included her employer and income details Initials In the lower left portion of the Note, just below the last information box, are clearly only two ( 2 ) sets of initials, representing both Applicants ( Borrowers ). These are the initials of my parents, XXXX and XXXX XXXX Signature Block The most discernable part of the Promissory Note, which most strongly supports my case, is my fathers signature as Applicant # 1, my mothers signature for Applicant # 2, and my signature on the Student line.
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| 05/11/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
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Web |
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This complaint in with NELNET Student loan servicing. I have had an account with Nelnet since XX/XX/XXXX ( ACCT : XXXX and XXXX ) and ( Address ID XXXX ) that of which I have was enrolled at XXXX University doing an undergrad program. Upon receiving my loans from XXXX Nelnet assured me that I would not go into default but into a forbearance program that would defer my loans until I graduate.
Subsequently, I did not do well at XXXX and enrolled at XXXX University. I then received more loans from Nelnet and also had them placed in forbearance and stated to me that my loans would be due 6 months after I graduate. My date to graduate from XXXX was in XX/XX/XXXX. However, I completed the program early and my degree was conferred in XX/XX/XXXX.
I immediately started getting loan payments from Nelnet of {$600.00}., {$450.00} and other amounts.
I immediately called Nelnet and informed them that my 6 months had not expired when I began receiving these notices in XX/XX/XXXX, Nelnet informed me that my time expired and that the loans were due. I replied that no one informed me of any time period between my lapse in school which was two months two receive my schedule and transcripts to be received to start school at XXXX University.
Therefore, my loans were placed as being 30 + days late. I have pleaded with them, because I have never been late on my loans with Nelnet as proof is given.
As a result, I got my lawyer to intervene on XX/XX/XXXX and on XX/XX/XXXX, as of yet NELNET has not returned any calls or written correspondence to myself or my lawyer.
I am asking that these late payments from : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX are removed from my credit report because I was NEVER late to Nelnet.
|
| 08/09/2017 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem when making payments
|
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Web |
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In XX/XX/XXXX we received our first bill from XXXX XXXX for XXXX. ( attached ) We promptly paid the bill. Again, in XX/XX/XXXX we paid our second bill for XXXX. Again, both on time. Then when XX/XX/XXXX statement came we were billed XXXX. My husband called XXXX XXXX to find out what the issue was. We were told there was a loan shortfall caused by us paying XXXX ( the amount we were billed ) and that our loan was re-amoritized. I argued I had a fixed rate loan, had never missed a payment, had never made a late payment, and paid exactly what was billed. Well, after double checking my promissory note ( attached ) and TILA ( attached ) I was to always be billed XXXX. XXXX changed the monthly payment and thus caused a shortfall. When I told them this information they refused to correct the shortfall. Not only did they not correct the mistake they refused to return my calls or emails to provide answers for these issues. Around 90 days later and this issue still exists and they still refuse to answer. Additionally I offered to make up the shortfall myself by offering a check for the missing amount and they just applied it to interest. Thus the shortfall still exists. The extra amount would have gone directly to principal. Additionally, in XX/XX/XXXX we made an extra payment amount on top of the monthly payment. This was made all at the same time. The letter we sent contained directions to only apply extra payments beyond the monthly requirement be applied to principal and not the next months payment. This was ignored. Then XXXX " a higher up '' as she calls herself lied and told me it went to principal when clearly it did not. We requested this be fixed and it has not been done. No one has offered to fix anything either. A certified letter is attached that I mailed. I also made dozens of calls.
|
| 01/31/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
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Nelnet ( and the loan guarantor, XXXX ) are both threatening collection action, call the loan and damage my credit history for an amount the claim is overdue, but I am actually paid ahead.
Briefly, I am paid ahead to approximately XX/XX/XXXX. Nelnet claims that I am behind {$2400.00}, or that I started falling behind since XX/XX/XXXX.
On XXXX, I received a call from Nelnet that I was behind over {$2500.00}. Since then, I have made 5 calls to Nelnet and 2 calls to XXXX to get clarification and resolve this issue since ( i ) not once in my online account 's dashboard did it ever say I was behind anytime in XXXX ; ( ii ) not a single monthly statement in XXXX showed I had a past amount due ; ( iii ) an account truly behind 9 months would have been reported already to a credit reporting agency and would have been transferred over to the guarantor ; ( iv ) and adding all of my payments in XXXX actually showed I was overpaid ( and still am ) since all of XXXX ; ( v ) no late fees have ever been assessed.
I have offered to share my evidence of payments, but no one has been willing to sit down with me ( in person or virtually ) or receive the evidence via email, mail, etc. On XXXX, I spoke to XXXX, Account Manager ( payroll / # XXXX ) who discovered that someone, instead of updating my account to paid ahead to XXXX, actually typed XXXX. Everything unraveled from that point. However, she said it would be corrected within 24 hours by the accounting department ( or 48 if she had to take it to another department ).
On XXXX, when I called, I received contradictory information in that the matter would take 8 business days to get a response. On XXXX, I received a letter dated XXXX that Nelnet was calling the loan and threatening credit harm if the " overdue '' amount is not paid by XX/XX/XXXX.
|
| 11/10/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
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My federal student loan servicer is Nelnet. I completed my income-driven repayment plan application on XX/XX/2023 through studentaid.gov, as well as my consolidation loan application for my Perkins ' loans ( email attached for proof ). Nelnet still has not processed my income-driven repayment plan application, although they processed my consolidation application on XX/XX/2023. I contacted Nelnet on XX/XX/2023 regarding my application. I wanted to make sure my application was processed before XXXX because my loans would start building interest in XXXX. Nelnet told me over the phone on XX/XX/XXXX that they were having problems with processing applications, so my loans would be placed on an administrative forbearance until my application was processed, and my loans would not accumulate interest. They also told me my application would be processed by XX/XX/2023. However, they told me they could not send me a confirmation email with this information because " all of their emails are templated ''. They then sent me a templated email stating that I would be placed on a forbearance but my loans would build interest ( although this would not have happened if I had been able to start paying off my loans on an income-driven plan ) ( email attached ). My application still has not been processed as of today ( XX/XX/2023 ) and I have accumulated almost {$1500.00} dollars in interest because I am not able to make payments ( although they told me my loans would not build interest ). I called them again today ( XX/XX/XXXX ), and they told me that my application will be processed in 15-20 business days. However, my loans are continuing to build interest and I can not make payments towards them because I was automatically placed into the " standard plan '' although I qualify for income-driven repayment.
|
| 07/05/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
Please consider this a formal Request for Early Exclusion of the Accounts below from my Credit Report. Please investigate and correct inaccurate items on my credit report issued by your agency. These items must be removed in order to show my true credit history. I make this request pursuant to 15 USC Section 1681i of the Fair Credit Reporting Act of 1997. As required by the Act, I demand that you re-verify each of these items and that the inaccurate items be deleted from my record.
Item Number Company Name Account Number Comments 1. DEPT OF EDUCATION/NELNET : XXXX Paid, Closed.
2. DEPT OF EDUCATION/NELNET : XXXX Paid, Closed.
3. DEPT OF EDUCATION/NELNET : XXXX Paid, Closed.
4. DEPT OF EDUCATION/NELNET : XXXX Paid, Closed.
5. DEPT OF EDUCATION/NELNET : XXXX Paid, Closed.
6. DEPT OF EDUCATION/NELNET : XXXX Paid, Closed.
7. DEPT OF EDUCATION/NELNET : XXXX Paid, Closed.
8. DEPT OF EDUCATION/NELNET : XXXX Paid, Closed.
9. DEPT OF EDUCATION/NELNET : XXXX Paid, Closed.
10. DEPT OF EDUCATION/NELNET : XXXX Paid, Closed.
11. DEPT OF EDUCATION/NELNET : XXXX Paid, Closed.
12. DEPT OF EDUCATION/NELNET : XXXX Paid, Closed.
Under the Fair Credit Reporting Act, you have thirty ( 30 ) days from your receipt of this letter to re-verify these entries. According to this law, failure to re-verify these items within thirty ( 30 ) days constitutes a reason to drop the information from my file.
Also, 15 USC Section 1681i ( d ) requires that you notify me when the items have been deleted. Under 15 USC Section 1681j, there should be no charge for this notification or for the corrected copy of my report. Finally, please send me the names and addresses of all individuals you contacted so that I may follow up with them directly. Thank you for your assistance in this matter.
Sincerely,
|
| 10/27/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Account XXXX XXXX XXXXXXXX To whom it may concern : This is in reference to your financial institution response to my CFPB complaint XXXX Be advised that my complaint was not a request for verification or validation of the XXXX XXXX Transaction which will be constituting a dispute.
I respectfully requested your financial institution to Cease and Desist the sharing of my nonpublic personal information to nonaffiliated third parties, XXXX, XXXX, and XXXX. pursuant to XXXX XXXX XXXX ( XXXX ) and XXXX XXXX XXXX ( XXXX ).
XXXX XXXX XXXX - Protection of nonpublic personal information.
XXXX XXXX XXXX ( a ) Privacy obligation policy It is the policy of the XXXX that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers ' nonpublic personal information.
I submitted my complaint on XX/XX/2022 through the Consumer Financial Protection Bureau, because of the unfair and deceptive practices that NELNET uses against XXXX like myself.
The provisions of XXXX XXXX XXXX ( a ) state It is the policy of the XXXX that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information.
XXXX XXXX XXXX ( o ) - States Any person who negligent in failing to comply with any requirements imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of any damages sustained by the consumer as result of the failure, and in the case of any successful action to enforce any liability under this section, the cost of action together with reasonable attorney 's fees as determined by the court.
|
| 10/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Hello, First complaint : My student loans are now being serviced by Nelnet. The page for making a payment has been down for at least the past couple days. I tried all their troubleshooting steps and none worked. There was no way to make the necessary payment on the day it was due. I also tried making the payment over the phone but that method does not work ; the line cuts out and you are unable to make the payment.
Second complaint : I attempted to make the payment via the automatic payment method instead. My old bank account information was what they had on file, so I updated it to my new bank account. In doing so, the interest rate on my loan increased by .25 %, even though I still had bank account information in for an automatic payment. Apparently, by " editing '' the bank account information, I lose my .25 % reduction for the next 30 days. I am paying Nelnet an extra .25 % in interest for the next month due to my decision to update my bank account information.
Third complaint : I had to sit on the phone for 2 hours and 53 minutes in order to get through to an agent to make my payment.
Fourth complaint : They were unable to tell me why I am unable to access this page or make the payment over the phone.
Fifth complaint : As of writing this, I have been on hold for 25 minutes to speak with a supervisor about the .25 % rate increase occurring due to me editing my bank account information.
The collective actions by Nelnet as I describe above show a complete lack of responsibility to prepare for the resumption of student loan payments. A broken website, an understaffed call center, and a deceptive way to scrape an extra .25 % out of the payer 's pockets are all things that are completely unacceptable for a company that controls the financial wellbeing of millions of Americans.
|
| 06/01/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I write to complain about the debt collection conduct of XXXX, XXXX XXXX, and XXXX loan servicing. I owe about {$30000.00} on a private student loan I took out with XXXX to attend XXXX school in XXXX XXXX XXXX. I graduated in XX/XX/XXXX, and was working in the XXXX XXXX XXXX XXXX XXXX XXXX when I XX/XX/XXXX XXXX XXXX The injury occurred two years ago, and as a result I had to stop working. I got XXXX, and, only now have been able to start looking for a job. I have used up my savings as well as the financial good will of my friends and family to maintain payments on these loans. As of XX/XX/XXXX, I no longer can pay the loans. I called XXXX well before XX/XX/XXXXand advised them of that i was running out of savings and income and that i would need some sort of accommodation until i could find work. XXXX told me I was only entitled to 12 months of forbearance and that I had already used that up sometime during the 9 or 10 years that I have been in repayment. XXXX began calling me in XX/XX/XXXX, telling me i was late on my payment. Every time they called I explained my XXXX XXXX and how it stopped me from working and that I had used up my savings. XXXX then transferred the case to a new servicer, XXXX. XXXX began calling onXX/XX/XXXXXX/XX/XXXX, demanding that I make payments. I continued to explain my financial situation, and asked if there were any options to help. The answer was no. XXXX has since called relentlessly, sometimes several times a day, telling me this isnt a debt you can ignore, and threatening to report me to the credit agency. I have similar problems repaying loans held by XXXX XXXX.. XXXX gave me one-month forbearance for XX/XX/XXXX, but says I must make six more months of payments before I can access the remaining 3 months of forbearance. This is not possible.
|
| 10/05/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/XXXX22, I called Nelnet, my loan servicer, requested {$5800.00} in payments made during the COVID forbearance period ( 29 payments ) be refunded, as I will be applying for student loan forgiveness. Customer Service told me my request was submitted to the Solutions team, and review would be complete in 4-6 weeks. All of my peers who also requested these refunds around this time have had their refunds processed and balances reapplied to their loans. I called Nelnet again on XX/XX/XXXX22 to get an update on my refund status, and Customer Service told me my original request from XX/XX/XXXX was not correctly submitted by the previous Customer Service Representative, because they forgot to provide the Solutions team " all necessary information '' regarding my request. So, during this call on XX/XX/XXXX, I resubmitted my request. I just called Nelnet again this morning ( XX/XX/XXXX2022 ), and XXXX, the Customer Service Representative I spoke to, confirmed my request has been acknowledged by the Solutions team. XXXX stated the processing time for these refund requests is now 16 weeks, which would lead into early XX/XX/XXXX2023. Since the COVID forbearance period ends in at the end of XXXX, I will be forced to make payments while Nelnet continues processing my refund request, and while the DOE reviews my student loan forgiveness request, which I can not submit until after Nelnet refunds my payments, in order to ensure my entire balance is forgiven. In sum, I will be waiting an extra four months for my refund and to just apply for loan forgiveness and will have to make payments during that time, all because Nelnet didn't submit my request properly when first called on XX/XX/XXXX/2022. While most other requests made at that time have completed review, I'm unfortunately stuck waiting.
|
| 05/18/2023 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
On XX/XX/2023 I received a credit monitoring notification that Firstmark Services had reported my XXXX student loan accounts as " 30 days late ''. IT WAS NEVER 30 DAYS PAST DUE. As I was in the process of obtaining a VA Home Loan, I reached out to my lender ( XXXX XXXX ) for further direction.
I was informed they'd perform a " credit supplement '' or mortgage verification XXXX way call between myself, XXXX, and XXXX. Reference code XXXX.
During this recorded conference call on XX/XX/XXXX, the representative had verified all XXXX accounts, with the most recent payments made, the balance, and that each was NEVER LATE.
Going off of this information and under the belief that all of my credit information was accurate, I applied for additional lines of credit- I WAS DENIED, FURTHER DAMAGING MY CREDIT SCORE.
I had then pulled my credit reports from XXXX and XXXX sure enough, Firstmark reported them 30 Days Late. I filed disuptes with each. The result was Firstmark still reporting the late status and even more alarming was that all payment information and balances were different between each- even though Firstmark responded to the disputes in a period of time where no changes to the account were made.
Firstmark and their reporting practices are damaging to not only my credit well-being, but any consumer. Their information is seemingly never correct and varies depending on whom you speak with at the time. Their actions have been careless and ridden with negligence. As credit bureau level disputing has been fruitless, this is my final action before filing a formal lawsuit. If I am forced to this action, Firstmark 's horrible business practices will be made very public, along with my official notice to file suit.
This summary will be published on consumerfinance.gov, as a start.
|
| 10/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I refinanced my student loans during the CARES AcXXXX. I consolidated my XXXX Loans from my XXXX XXXX XXXX, Great Lakes, with the help of my refinancing lender, XXXX. This refinancing payment was made on XX/XX/2022 for {$28000.00}. With the announcement of the Biden Forgiveness Program ( XXXX XXXX XXXX ), I wanted to see if there was any possible way to get my money refunded even though it was no longer federal and heard from many others who refinanced during the CARES Act that they were able to get their refinancing payment refunded as it states that you will are eligible for a refund on ANY voluntary payments made during the pandemic, I simply needed to contact my servicer. Since I had a XXXX XXXX, I was eligible for {$20000.00}, so I gave Great Lakes a call to request the refund. They said they had to get it approved by the Department of Education and in a couple of weeks I got a call back from Great Lakes saying it was declined because the payments were made by a " 3rd Party. '' The only wording kind of close to what they are saying is that " Refund requests can only be made by you and refunded to you, even if someone else made a payment on your loan. ", but it doesn't state that you won't/ca n't receive the refund, simply that no matter who paid it, if you request it, you will receive it. This shouldn't be an issue as I have personal accounts of many other people who were able to get their federal loans refunded/reinstated even though they refinanced AND my refinancer, XXXX, has said they would be willing to do a group call with Great Lakes to make the request if need be. Both Great Lakes and/or the Department of Education are not providing the services that they say are allowed as I meet all criteria and know many others in identical situations that were given their refund.
|
| 09/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/2023, I submitted my Income Driven Repayment plan application through studentaid.gov and that same day received a confirmation email from the US Dept. of Education, saying that I could expect to hear from my servicer within four weeks ( though it could take longer if the servicer needs more information from me ). On XX/XX/2023, I received an email from my servicer Nelnet, saying that they had received my IDR application, and asking me to make any payments due under my current payment plan until the completion of their review. On XX/XX/2023, I received an email from Nelnet, saying that my application is in process, and that if they haven't finished processing my application within 10 days, they will keep me informed with a follow up email. On XX/XX/2023, I responded to Nelnet 's XX/XX/XXXX email, noting that more than 10 days had elapsed since their email promising to keep me informed, but that I had received no follow up. I have still not received any response to that email. Today, XX/XX/2023, I received an email from Nelnet simply telling me that my student loan billing statement is now available. That statement shows that I'm still not on any IDR, that my stated monthly payment is over {$2000.00}, and Nelnet indicates that my next payment is due XX/XX/2023. It has been well over 4 weeks since I submitted my application. I have provided all of the necessary income information. Nelnet 's failure to process my application is unacceptable. I can not afford the full payment is coming due in the very near future. I need my loan servicer to get their act together and respond to my application in a reasonable time frame, and in any event, in advance of the next payment due date, especially considering that I submitted my application XXXX days before that due date. Thank you.
|
| 10/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/2023 I submitted a request, through FSA, to have my loans placed on the SAVE plan. Nelnet, my student loan servicer, did not process my request. On XX/XX/2023 I submitted a second request, again through FSA, to have my loans placed on the SAVE plan. Again, Nelnet did not process my request. I have now made approximately 12 calls to Nelnet to rectify this issue. Each time, Nelnet has told me that the application is pending, but that it would be processed and my amount due would be updated. I received this feedback on each call, except the final call I made, during which Nelnet told me that they would be unable to process my request to transfer to SAVE until after my payment was due. Months after my initial request, Nelnet still could not process a simple application to switch to the new plan. Nelnet 's solution on this final call was to place my account back into forbearance, accruing daily interest, until they could process my application in XXXX. But they could not even do that correctly. It has now been two weeks since that last call- and one week until my payment is due - and my account is still showing as standard repayment with a payment due XX/XX/XXXX. I have received no written correspondence from Nelnet. I have received no calls from Nelnet. My only recourse is to call on a regular basis, sit on hold for hours, speak to a representative who assures me the problem will be fixed, and check my account day after day as my payment date looms. If Nelnet is unable or unwilling to service student loans, particularly at a time when borrowers are reentering payment, then the government should not allow them to do so. The amount of stress that this process has caused and continues to cause is unacceptable, both on the part of the student loan servicers and our government.
|
| 03/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
When the XXXX admin announced the student loan forgiveness, I was eligible to have my payments from XX/XX/XXXX thru current date refunded. At the time of the plan 's initial rollout I had already paid my student loans completely off. However, in accordance with the XXXX plan I was able to request all my payments from XX/XX/XXXX to XX/XX/XXXX be refunded to my account and a check mailed to me, or an electronic deposit. I called Nelnet in XXXX or XXXX to have my refund initiated. After a few weeks I saw the balance reappear in my Nelnet account, approximately XXXX XXXX dollars. I then waited many months for the electronic deposit or the paper check to " balance '' this out. I have not yet received such payment. I have called them at least XXXX separate times since last fall to try to get the update on where my money is and every time they say the federal reserve is backed up. However I have also seen and heard countless people doing the exact same tjing as me and they get their refund in a timely manner. I am afraid that if I do not get this check, I will be on the hook for the XXXX XXXX dollars in my account balance, and that is unfair because technically I already paid that off. The studentaid.gov website says that lenders are to refund borrowers via XXXX XXXX that they initially paid in. All my loan payments were made electronically, and therefore a refund should be processed and sent electronically. This process shouldn't take XXXX freaking months. I have tried being nice on the phone every single time and I am at my wits end. Student loan repayments are to be continued this year and I do NOT plan on sending payments to pay a " ghost balance '' in my account to keep my credit score up. I need you guys to force their hand and have the check mailed to me immediately. Thank you.
|
| 02/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have been fighting with XXXX to remove the student loans from my credit as I have never been in default status for them to report to the Credit Bureau due to my low income for the past 25 years. I was always on Forbearance or Forgiveness program and have never, ever made a payment due to my income, therefor never reaching a default status for XXXX to report delinquent or any missed payments. I have written requests and complaints over the past ten years, only to be ignored. I am physically XXXX as of XX/XX/XXXX. I have repeatedly submitted VA Notice of Reward letter and well as the required, completed application signed by both myself and my Physician, yet Nelnet continues to document that information is missing, every other time that I call to check my status. I have spoken with several representative since XXXX of XXXX. Some of the representative informed me that all documents were indeed signed and completed as requested and that I merely had to wait the 120 day wait period for them to make a determination to resolve my accounts and have them removed from my Credit report. I feel as though I am being taken advantage of due to my XXXX, that NELNET and XXXX continue to ignore the proven facts and/or deliberately falsely stating that information is missing when they have had several completed applications in the past three years. I was advised by a legal representative to first file a formal complaint once a again, but submit a complaint to the Bureau of Consumer finance. I am requesting that NELNET and XXXX use the completed forms that I have continuously resubmitted. Which as I mentioned should have never been reported to the credit bureau as default or any negative reflection. Documentation available with NELNET and XXXX but can be proven by dates signed as per my doctors.
|
| 06/01/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Older American |
|
On XX/XX/2019, I was notified that FHA wouldnt finance a mortgage loan if the dispute was more than {$1000.00}, rather than continue to dispute the student loan, I paid it off with my debit bank card ( XXXX, which comes directly from my banking account. ) I informed the XXXX XXXX XXXX customer service rep, I need a formal letter stating the loan was paid in full for the underwriting department for my mortgage company to compete my loan process.
I contacted XXXX XXXX XXXX on Wednesday, XX/XX/2019, and spoke with customer service rep XXXX, and she explained that I could not get a formal letter for 30 days because of the auditing process. I explained to her that would not work since I am trying to finance a loan for a townhouse. I asked to speak to a supervisor, and she gave me to a team leader, name XXXX. XXXX said, I can send an informal letter but I still needed to wait 30 days. I explained to XXXX according to the website I paid was reported, and do not understand why I can not received a paid in full letter.
XXXX sent the informal letter, and I forwarded it to my mortgage, and the underwriting dept. refused the informal letter by 2 reasons : 1. the loan number on the letter did not match the loan number on the credit report, 2. the letter was not proof, that the student loan was paid in full.
I again contacted XXXX XXXX XXXX customer service dept., and share with them the statement that my loan was paid via my bank statement. Again, the response was, we do not issue formal letter before 30 days. '' I have reviewed XXXX XXXX XXXX website 's FAQ, and there is nothing stating if the loan is paid in full, you must wait 30 days for an audit. Today, I spoke with another XXXX XXXX XXXX customer service rep, and was told that a manager would reach out to me on Monday, XX/XX/2019.
|
| 05/29/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
My student loan repayment was supposed to start in XX/XX/2022 after graduating according to the Nelnet representative Ive spoken to on the phone. However I learned the loans were added to my credit since XX/XX/2022 prematurely, which consequently dropped my credit score by XXXX points. I was in the process of consolidating my loans prior to the start of the repayments as we have limited income and need it be affordable. I was not expecting to start repayment until XXXX but Nelnet had reported me as 90/120 days late by XX/XX/2022 which is inaccurate. I disputed this issue immediately but they did not remove it, in fact they added another 30 days late to my credit report which dropped my score even more ( again I filed the dispute in XX/XX/XXXX, and they added another 30 day late UPDATE to credit file on XX/XX/2022 which is accelerated ). My husband and I are looking to buy a home since being displaced during Covid ( loss of income ) and this derogatory credit reporting of an inaccurate student loan repayment agreement has obliterated any chance of that happening. I have always planned to repay the loans after graduating but Nelnet has caused a huge issue unnecessarily and has halted any chance to thrive with this act of inconsistent reporting and in the midst of a pandemic. It seems that they have grouped me inaccurately since the dates that I have are different from the dates that they acted upon ( XX/XX/2022 was never discussed to be the start of my repayment plan, when in fact, I was on IBR plan which didnt expire until months after this, perhaps XX/XX/2022 ). I would like all derogatory credit reports from Nelnet to be removed as soon as possible, so that I may put an actual plan in place while still regaining a quality of life during a stressful financial time. Thank you.
|
| 09/30/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
Servicemember |
|
I attended XXXX University, XXXX, Minnesota, from XXXX XXXX XXXX, that school closed down for not distributing funds to students in XXXX. I requested about XXXX in student loans. My XXXX, after my military service was severe and I was unable to maintain employment or school. I ended up homeless for many years. I've been in and out of treatment facilities for my XXXX. My loans went into default. Starting XXXX, Garnishments from income tax returns and bi-monthly employment funds began. I was working as a Security Guard from XXXX. After hiring an attorney to assist me in my compensation claim, I finally received my 100 % permanent and total XXXX. My VA counselors informed that i would be debt free. Any debt I had would be forgiven. Along with my student loans. AND any money that was garnished would be reimbursed back to me. I spoke with XXXX, XXXX XXXX XXXX XXXX, and they confirmed that I would be receiving the money I paid into my student loan. XX/XX/XXXX, my student loans were forgiven. Nelnet informed me that I paid XXXX into my XXXX student debt. XXXX XXXX I spoke with XXXX a supervisor, id : XXXX, and he informed me that no funds had been Garnished. I was told in XXXX that I had paid XXXX XXXX And I would be receiving those funds back, because of my 100 % permanent and total XXXX rating connected to my military service. I was also awarded a XXXX XXXX for my service in the XXXX XXXX from XXXX XXXX XXXX. Just typing this out, gives me goose bumps and brings tears to my eyes. XXXX confirmed I would be receiving a refund. Now, they're saying I never paid anything into my delinquent student loans. ANYONE with a student loans knows for a fact, that if you go delinquent, they'll take your soul if you allow them to. But, garnishment of income tax returns, and wages is much easier.
|
| 11/14/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I attended XXXX XXXX of XXXX. This was a for-profit school that offered technical training and ongoing professional support for graduates. I was enrolled in the XXXX XXXX program. After XXXX, the school changed names several times. They went out of business in XXXX and stopped accepting my loan payments. I discovered that the school had gone into bankruptcy and was part of a national lawsuit.
I did not know my loan was transferred to Great Lakes until a year or so after because I was never notified, and then the repayments were paused because of Covid. However, If I WAS notified, I would have requested my loans be put into forbearance. I have been below the poverty line for many years and the school I paid to train me and launch me into the professional world failed me and stole my money without providing the ongoing job placement and continuing education as promised.
This loan was forgiven in XXXX as a result of the Supreme Courts decision to forgive these fraudulent loans.
I have requested that Great Lakes remove these lates, but they are no longer in business suddenly, they merged with Nelnet, and Nelnet says they don't show my loans in the system even though they were the ones who sent me the notice that my loans were forgiven just 2 months ago.
I am requesting that the Great Lakes account not be allowed to be reported on my credit report since they do not have any record of me at all nor do they have any record of lates payment or forgiveness or anything.
I am in the process of obtaining a mortgage and these lates are hurting my hard-earned credit.
The arbitrary lates listed on my credit report for Great Lakes are : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XX/XX/XXXX and are being reported to XXXX and XXXX.
|
| 06/20/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Currently, I am in the process of purchasing a house, but I noticed several discrepancies on each of my credit reports. I have several inaccurate names, addresses, employment information, charge offs, closed & open accounts, and several student loan collections that do not belong to me. So, on Tuesday, XX/XX/2023, I mailed certified disputes to the credit bureaus demanding these errors to removed immediately. A few days later, I was informed by the USPS that each credit bureau has received my letters on Thursday, XX/XX/XXXX & on Friday, XX/XX/2023. Later, I received an email notification informing me about a few updates and that the student loan collection is still under reinvestigation, when I am not understanding why, because these collections were originally sold & transferred to DEPT OF ED/NELNET, from XXXX. I did not receive a letter in the mail informing me of this transfer nor did I receive a 1099C form regarding this purchase or cancellation of debt. According to my XXXX account, on Thursday, XX/XX/2023, these collections were reported on my credit report as PAID, and as if I made recent payment transactions on these false accounts, when I have no knowledge of these payments. So, I asked for proof showing that I made these payments on these bogus accounts. I am still waiting to for theses errors to be removed. According to 15 U.S.C 1681, there should not be any damages listed on my credit reports. This is a defamation to my character.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 10/12/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I made a number of extra payments to pay off one of my loans in full inXX/XX/2020. These payments were supposed to be allocated specifically to my loan with the smallest balance. Nelnet told me that they were being allocated to the loan that I wanted to pay off. On XX/XX/XXXX, my account showed a XXXX balance for principle, accrued interest, and capitalized interest as well as showing " Paid in Full by Borrower ''. In XXXX, I noticed that the loan had come back and had a balance showing on the principal. I called back and they said that the payments just needed to be reallocated and it would be taken care of. They sent me a letter showing that the loan was paid in full. I assumed this meant that I didn't need to continue monitoring for that loan. Around XX/XX/XXXX, I noticed that there was a {$42.00} balance showing for the loan that I had already essential closed out twice. I called Nelnet and they said that I owed the {$42.00} and that the letters had been sent in error. I called back twice more and was told that I needed to call back on XX/XX/XXXX and speak to the Account Solutions Team because they were the only department that could really close out the loan that I have paid in full. I called back and requested to speak with the account solutions team. I was instead transferred to a general studentaid.gov phone number and couldn't actually speak to a person. I called back and spoke with a representative who told me I couldn't speak with the Account Solutions Team because they really only deal with refunds. She told me that she would have to file a payment reallocation form and that it would actually work this time. I told her that I had already done this twice and it hasn't worked yet. I just want the loan that I paid off to actually indicate that I have paid it off.
|
| 11/03/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
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My student loans were with Nelnet for many years. This year I applied for XXXX forgiveness and was granted it. Nelnet Transferred my loans to XXXX as part of this process in XXXX of 2023. My credit reports, after forgiveness, still show a balance on the NELNET loans of more than XXXX. XXXX is reporting, correctly, that these loans have a XXXX balance. I have disputed this through the XXXX bureaus. On the very first dispute, the wrong information was removed by XXXX, but both XXXX and XXXX state that the information is verified as correct by the Dept of Ed/Nelnet XXXX I disputed two more times with documentation, and continue to get the same response with no change to my reported balance. I have sent faxed copies of all of this, as outlined on their web site, to Nelnet. After over a month I sent it to them again. Weeks later I uploaded it directly on their site ( as instructed on their site ). As of today I have received no correspondence from Nelnet. The documentation I provided was the disputes themselves, Letters from both XXXX and Nelnet saying that the transfer and subsequent loan forgiveness happened, and screenshots from the studentaid.gov website showing a XXXX balance. I also sent them a copy of my NLDS text file. It is beyond frustrating that they keep " Verifying '' wrong information, and worse that I can not get a response from them. I also filled out a feedback complaint on studentaid.gov, and have not gotten a response to it either, after more than XXXX weeks. Can I sue Nelnet or the department of Education under FCPA? Maybe others are having this issue and we can launch a class-action lawsuit? Please help me resolve this matter as soon as possible, as it is a huge hit to the ratios on my credit, which negatively affects both my score and my purchasing power.
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| 11/29/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Hello XXXX. I am reaching out again because DEPT OF ED/NELNET Netnet did not correct the errors and they are reporting on the credit reports. I was the process of purchasing a home and lost out of the home due to late payments from Nelnet. Nelnet has incomplete accounts numbers -showing partial account numbers. Some are showing XXXX days back-to-back, while some say XXXX then back to XXXX back to XXXX the XXXX days late. I have requested under law fix this by removing this erroneous information. I am at my last rope. I requested this to be removed immediately. It is against the law to furnish information that is inaccurate.
There is also payment as if I had paid on some of the accounts. This is also not true.
XXXX impartial accounts and all three credit reports XXXX different amounts and dates on all three credit reports XXXX causing great harm to my rights to purchase and it's been an ongoing request that no one seems to take note.
XXXX. When making the attempt to write DEPT OF ED/NELNET is showing XXXX different addresses?
How was this information verified, crossed reference? How?
I received a letter that they were not going to make changes, while I received another letter that they would remove but can't guarantee the future. The late payments are still showing on All three credit reports again with partial account numbers.
different dates, different amounts, different actions.
Because of this mismanaged information. I am requesting this be removed immediately. Not in 30 days. As I had lost the purchase of a home due to debt-ration being extremely too high and late payments. Which all three credit reporting agencies and reporting. I can afford to wait another 30 days for this company to fix this.
I am really needing help.
Thank you for reading.
XXXX XXXX XXXX
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| 08/02/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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On XX/XX/2018 I was approved for a XXXX Discharge off my student loans with NelNet who also handles the discharge. I was sent a letter stating my loans would be reported to all three credit bureas XXXX XXXX, and XXXX that my student loan with NelNet would be reported closed paid in full XXXX balance. After about a month I notice On my credit report that over 30 different student loans were added to XXXX and XXXX reports, with different reporting as, transfered closed defered ect. I reach out to NelNet and, told them they are double reporting accounts on my credit report. XXXX and XXXX these are the same company not different. So now on my credit report I have double accounts see below XXXX this account is listed twice on my report with XXXX and XXXX XXXX XXXX this account is listed twice on my report with XXXX and XXXX XXXX XXXX this account is listed twice on my credit report with XXXX and XXXX XXXX this account is listed twice on my credit report with XXXX and XXXX XXXX this account is listed twice on my credit report with XXXX and XXXX XXXX this account is listed twice on my credit report with transunion and XXXX XXXX this account is listed twice on my credit report with XXXX and XXXX.
XXXX XXXX XXXX XXXX These errors are effecting me, all should have been reported as, closed and paid, and there should not be double up of accounts to make it look like I had 26 plus 19 loans. I am upset because XXXX/NELNET and XXXX are in the same office, it is not a different lender, or serivcer that is handling my loans. When reporting to someones credit it is not even legal with FCRA to double report the same accounts. It should be one account number. I had 19 loans and over 42 loans are showing up with NelNet. Pplease fix like you said you would in XXXX I have attached the letter.
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| 08/02/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I requested a payment made on XX/XX/XXXX to be entirely allocated to Group B, however the payment and a subsequent payment was allocated differently. I reached out to XXXX XXXX in a XX/XX/XXXX email requesting the reallocation and he never responded in the Solutions Center. Email below : XXXX XXXX, I paid off Group B - Loan 6 on XX/XX/2018 with a payment of {$1200.00} when the balance was only {$1200.00}, the excess amount of XXXX was applied to Group D.
On XX/XX/2018, a payment of {$250.00} was made to my account and was allocated in the following manner : Group B - {$53.00} Group D - {$84.00} Group F - {$110.00} I don't understand where and why {$53.00} was applied to Group B when it had been paid in full the previous day. Group B had a status of refund due for a few days and then is changed to paid in full.
I want to know why {$53.00} was applied to Group B after the load was paid off?
Also, I sent in a request to have all payments applied to Group F and I'm not sure if it was applied since my account does not show the payment reallocation.
Finally, a payment for {$150.00} was made for XX/XX/XXXX and as of today does not show on the payment history, I would like to know why and where it is at?
Thank you, XXXX XXXX I called to Nelnet and spoke with XXXX on XX/XX/XXXX and requested the same and was promised the payment on XX/XX/XXXX and XX/XX/XXXX would be reallocated. Effectively, the XX/XX/XXXX payment would payoff Group B and extra payments would then be directed to Group F until it is paid off.
To date the XX/XX/XXXX payment still reflects the payment being split across Group B and Group F and the XX/XX/XXXX payment shows allocation across Groups B, D and F.
I request the change multiple times and I would like to have this change applied immediately.
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| 12/22/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I graduated from a XXXX program in XXXX of XXXX. I started a XXXX in XXXX of XXXX, however was not supposed to be listed as being in school and my loans spent the usual amount of time in the grace period, ending in the XX/XX/XXXX. I immediately signed up for a income based repayment plan and autopay to take advantage of the .25 % reduction in interest. I was then notified that my loans were back in deferment because the school had listed me as a student. In XXXX, I began the process of trying to solve the situation, however most employees at Nelnet that I spoke with had no clue of the correct way to proceed. After sending exact information that I was told needed to be sent from my school, I was told that it was not sufficient and that I needed to send a specific form. Unfortunately, my school listed the incorrect year again and delayed the process. It took me a while to get back to address the issue. Every person I spoke with indicated that there should be no problem retroactively applying the 0.25 % interest reduction once resolved to the original sign up date. I was just notified today that they would be retroactively applying the discounted rate to XXXX because that is when they received the correct form. There were multiple failures from Nelnet in processing this problem and should have been solved with the first phone call. They are acknowledging that there may have been human error, but refuse to retroactively date the interest reduction to when it was initially applied. The representative I spoke with today indicated that leadership had reviewed the issue and this was their final answer. I do not accept this as an acceptable conclusion to their failures. They indicated the reason was that I took so long to turn in the 2nd form with the correct year of graduation.
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| 07/19/2023 |
Yes |
- Debt collection
- Private student loan debt
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- Communication tactics
- Used obscene, profane, or other abusive language
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Web |
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I am writing to inform you that I am aware of your non-compliance with the provisions outlined in the Fair Debt Collection Practices Act ( FDCPA ), specifically Section 15 USC 1692c ( c ). It has come to my attention that your agency has engaged in abusive and deceptive practices in an attempt to collect an alleged debt.
I hereby demand that you immediately cease and desist all activities related to the collection of this alleged debt. Your abusive and deceptive practices are in direct violation of my rights under the FDCPA. I am well aware of the protections provided to me as a consumer, and I will not tolerate any further harassment or misconduct.
Furthermore, I exercise my right under 15 USC 1692c ( c ) to request the removal of any and all information pertaining to this alleged debt from my consumer report. You are explicitly prohibited from disclosing or communicating any information about this debt to any credit reporting agency without my express written consent. I hereby withdraw any previous consent you may have had and demand that you cease reporting this debt to Please consider this letter as a formal notice of my intent to take legal action if your agency continues to engage in abusive or deceptive practices. In pursuant to 15 usc 1692k I will demand XXXX per each violation, I am prepared to protect my rights as a consumer and will not hesitate to pursue all available remedies under the FDCPA. All future communication regarding this alleged debt should be directed to me in writing at the address provided above. Phone calls or any other form of communication will not be accepted. I expect your immediate compliance with this cease and desist notice. Failure to do so will leave me with no choice but to take appropriate legal action to protect my rights.
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| 07/19/2023 |
Yes |
- Debt collection
- Private student loan debt
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- Communication tactics
- Used obscene, profane, or other abusive language
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Web |
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I am writing to inform you that I am aware of your non-compliance with the provisions outlined in the Fair Debt Collection Practices Act ( FDCPA ), specifically Section 15 USC 1692c ( c ). It has come to my attention that your agency has engaged in abusive and deceptive practices in an attempt to collect an alleged debt.
I hereby demand that you immediately cease and desist all activities related to the collection of this alleged debt. Your abusive and deceptive practices are in direct violation of my rights under the FDCPA. I am well aware of the protections provided to me as a consumer, and I will not tolerate any further harassment or misconduct.
Furthermore, I exercise my right under 15 USC 1692c ( c ) to request the removal of any and all information pertaining to this alleged debt from my consumer report. You are explicitly prohibited from disclosing or communicating any information about this debt to any credit reporting agency without my express written consent. I hereby withdraw any previous consent you may have had and demand that you cease reporting this debt to Please consider this letter as a formal notice of my intent to take legal action if your agency continues to engage in abusive or deceptive practices. In pursuant to 15 usc 1692k I will demand XXXX per each violation, I am prepared to protect my rights as a consumer and will not hesitate to pursue all available remedies under the FDCPA. All future communication regarding this alleged debt should be directed to me in writing at the address provided above. Phone calls or any other form of communication will not be accepted. I expect your immediate compliance with this cease and desist notice. Failure to do so will leave me with no choice but to take appropriate legal action to protect my rights.
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| 03/22/2022 |
Yes |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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This letter is to inform you that I am disputing your companys references on my credit report because of the lack of completeness and/or accuracy. I recently disputed this account with the credit reporting bureaus, and the information was reported as verified and accurate. After that I sent you the attached letter and I never got a sufficient response. Unfortunately, credit bureaus often use software that does not complete thorough investigations.I am disputing the following information directly with you, the furnisher of information, and I am requesting that you send me all papework you have on this account so i can review the accuracy of your reporting. You are a financial institution identified in 15 U.S. Code 1681a ( t ) Financial Institution.The term financial institution means a State or National bank, a State or Federal savings and loan association, a mutual savings bank, a State or Federal credit union, or any other person that, directly or indirectly, holds a transaction account ( as defined in section 461 ( b ) of title 12 ) belonging to a consumer. For the record I do know and understand by law, who you are and who I am.
1. I would like to see your GAAP ( general acceptance accountability principles ) which is your paper trail from where/when it came directly from your account.
2. I also want to know who is the original creditor?
3. I am also requesting the Individual Masterfile ( IMF ) pursuant to 15 USC 1681G this should contain every payment I ever made, the original wet signature contract, not a copy or printouts, it should also contain info on where you got it, how you got it, and when it was stored. If dont get this its a violation 4. Also I do not recall you CLEARLY and CONSPICUOUSLY disclosing to me the CONSUMER my right to opt out according to
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| 05/29/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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Hi, I've just exited deferment and was looking into consolidation as a means to lower my monthly payment and shorten my repayment period. I've had my loans in deferment while I have started my own business. I used their repayment planning tool on Wednesday, XX/XX/XXXX at about XXXX ET.
However, NelNet is clearly forcing me into a prolonged repayment term that benefits them. When I attempt to select a term-based repayment plan, I receive four options.
1 ) Standard, {$7500.00} per month, fixed monthly payments, 10 year term 2 ) Graduated, {$7300.00} per month, payments increase over time, 10 year term 3 ) Extended Standard, {$1900.00} per month, fixed monthly, 25 year term 4 ) Extended Graduated, {$1300.00} per month, payments increase over time, 25 year term If you do the math on the Standard and Graduated 10-year plans, the interest rate is about 36 %.
This is clearly forcing me into the most profitable option for NelNet, and penalizing me should I wish to pay off my loans early. While I'm not an expert in Student Loan lending laws, I can't imagine this practice is within the law.
In addition, my loans have been serviced by several companies over the past 17 years. I made steady payments for about 10 years while I was not eligible for an in school deferment or hardship deferment. However, because the loans were transferred so many times my payment history was lost. NelNet, the most recent servicer, is unable to give me an accounting of how my prior payments of nearly {$100000.00} were applied and why my principle has increased above the original loan amount for all but one of my loans. The prior loan services are no longer in business and I am at a loss as to what to do to 1 ) confirm the actual amount I owe, and 2 ) begin repaying that amount.
Please help.
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| 02/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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On XX/XX/XXXX ar XXXXXXXX XXXX I reached out to Nelnet after discovering they have reported a total of 72 lates on my credit report ( 18 accounts showing late 4 times each ). I spoke to XXXX whom then transferred me to Supervisor XXXX. XXXX XXXX stated XXXX is sending proof of payments. A few days later I received a copy of my payment history Nelnet sent me ( included in this submission ). The payment history shows a deferment ( this area is marked with a * on the payment history ) during the dates ( XX/XX/XXXX 90 days,XX/XX/XXXX120 days, XX/XX/XXXX 90 days, XX/XX/XXXX 120 days ) Nelnet reported me late. I called Nelnet back and was told a law prohibits them from changing a credit reporting and I have to dispute with the credit bureaus. I proceeded to do just that the end of XX/XX/XXXX by sending the payment history received from Nelnet with my request. The credit bureaus refused to correct the file giving the reason Nelnet is verifying the incorrect reporting as being correct. I placed 3 more disputes there after while continuing to contact Nelnet. Nothing was corrected. In XX/XX/XXXX I hired an attorney to assist with this issue. My attorney sent a letter ( attached ) to Nelnet ( and ccd all three credit bureaus ) along with the payment history ( attached ) requesting the information be corrected. On XX/XX/XXXX Nelnet replied ( attached ) they do not have to investigate 3rd party requests. I then received a letter from XXXX ( via mail ) on XX/XX/XXXX stating Nelnet verified the current reporting as accurate ( again ). These late payments on my credit report is NOT accurate as evident in the payment history sent to me directly from Nelnet. It is imperative this erroneous information is corrected ASAP as it is contributing to a great financial strain on my family.
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| 12/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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I've contact XXXX on an account that was closed due to non-usage. The company closed this account because I didn't use the card on a regular basis. not because of payment. I would like this to be removed it has a negative impact on my credit.
XXXX XXXX did the same thing back in XXXX XXXX this is also reflecting negative on my report.
XXXX XXXX closed the account because I wasn't making purchases on a regular this also needs to be removed XX/XX/XXXX XXXX XXXX XXXX another credit card with increase line of credit, and they closed the original account which also affected my XXXX XXXX. XX/XX/XXXX. This need to be removed. Not just XXXX account but XXXX. XX/XX/XXXX This is crazy on their behalf.
XXXX XXXX XXXX Closed the account for the same reason. XX/XX/XXXX You can see all these accounts have XXXX balances.
XXXX XX/XX/XXXX also closed for not using the line of credit.
XXXX XXXXXXXX XXXX XXXX same issue. XXXX balance and closed account XX/XX/XXXX XXXXXXXX XXXX closed when it should reflect account paid in full. XX/XX/XXXX, All these accounts are reflecting my credit score negatively and need to be corrected.
Department ED/XXXX XXXX XXXX closed with XXXX balances need to be removed again negative reflection on my credit report.
XXXX account closed. Please remove.
All XXXX XXXX XXXX XXXX closed and XXXX balances. Please remove. again negative reflecting on my report.
Nelnet accounts closed. XXXX balances. Please remove from report. This is very sad and disturbing. Dates XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX XXXX closed XXXX balance XX/XX/XXXXXXXX XXXX Closed XXXX balance XX/XX/XXXXXXXX XXXX closed XXXX balance XX/XX/XXXX Please Remove these items that is causing all sorts of credit problems Thank you. I've tried to have these removed with no luck!
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| 02/28/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
Servicemember |
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Provided necessary documents for loan Deferment and updated credit reporting on over XXXX different occasions and the company has yet to do so. XXXX XXXX is a XXXX XXXX XXXX XXXX who needs to maintain positive credit keep to maintain his security clearance and the company is interfering with such endeavors. XXXX initially provided these documents in XXXX upon entry to the service but your company never updated their records, causing the loan not to show deferred but unpaid and also to default when XXXX was under the impression it was deferred for his time of service. XX/XX/XXXX at XXXX XXXX I Placed the1st Call to Nelnet XXXX XXXX, transferred to XXXX XXXX He instructed me to email current Orders for XXXX XXXX to XXXX & XXXX and they would be able to update the credit reporting from delinquent to deferred at least for the remainder of his XXXX. Sent documents and a recap of our discussion on XX/XX/XXXX at XXXX XXXX. No response sent second email XX/XX/XXXX at XXXXXXXX XXXX. XX/XX/XXXX @ XXXX Placed second call and spoke with XXXX who informed me she needed backdated orders to update the system and they had received no emails pertaining to the situation. I informed her I would submit the documents for a third time and pursue complaints and possibly litigation if XXXX neglected this issue any longer. Provided third request XX/XX/XXXX at XXXX XXXX. After no response, requested again XX/XX/XXXX at XXXXXXXX XXXX. Received response of that request would be reviewed within 15 days and no other info regarding request on XX/XX/XXXX at XXXXXXXX XXXX. Sent final request after company did not follow up after requested 15 days on XX/XX/XXXX at XXXX XXXX. Also sent seventh and final request by email to the ceo and all department email addresses I have been in contact with.
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| 10/04/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Withholding basic payment disbursement information On XX/XX/2019, I requested an amortization schedule for all remaining payments on my private student loan through Nelnet to confirm the payoff date as well as accumulated interest on the loan at time of completion. I first received a response from XXXX XXXX on XX/XX/XXXX, explaining how my payments are applied to each sub group within my loan. I advised them that I already knew how they are supposed to be applied ; I need an amortization schedule showing how they actually are applied. On XX/XX/XXXX, I received another response from XXXX XXXX that my payments can be viewed on the website. I told them that the amortization schedule is not available and I have asked multiple times now for this schedule, but have been ignored. A lender should not be withholding an amortization schedule from a customer. Yesterday, XX/XX/XXXX, I received this response from XXXX XXXX : " Since your interest accrues at a daily rate based on your principal and interest rate, we are unable to provide you with an amortization schedule. Please refer to your repayment schedule for detailed information regarding your repayment term. '' The above is simply untrue as it pertains to the ability to provide an amortization schedule for payments. All student loans accrue at a daily rate, and XXXX XXXX, my other student loan provider, sent me an amortization schedule based on my current auto pay with them within 24 hours. I am extremely concerned that Nelnet is intentionally withholding information because they are not applying payments correctly, and the responses received over the past three days, in which every time I have demanded the amortization schedule, are incredibly worrisome, as they are unwilling to provide the information requested.
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| 05/09/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have a private loan that has interest of 6 %. During the time that I am in school I am required to make payments on the interest that builds every month. On XXXX XXXX 2017 I r eceived a billing statement that said I owed XXXX due by XXXX XXXX 2017. I paid this amount on XXXX XXXX 2017 wi th the understanding that this amount was the interest that I would owe for the billing period. On XXXX XXXX 2017 I received a billing statement that said I owe XXXX due by XXXX XXXX 2017. On XXXX XXXX 2017 I called the company. They say that the amount I paid in XX/XX/XXXX wa s applied to principal instead of paying off the interest. I was literally told that I should not pay my bill so early. It is to my understanding that the amount that is posted that I owe is my interest payment and will be applied only to interest unless I choose to pay more than the amount on the billing statement. I was also under the impression that it should not matter when I pay my amount due as long as I make the payment before the due date and after receiving the statement. It is specified in my original loan agreement that I will only make interest payments during the time that I am in school unless I choose to do otherwise and that the amount I will be billed for will only be the interest. The money that I am paying each month is not going towards my interest and I am being forced to pay more each month because I am paying my bill before the exact due date. All loans were transferred by XXXX XXXX XXXX XXXX to this new XXXX XXXX company. Since the loans were transferred I have had nothing but problems and when trying to get them fixed you go through circles calling over and over again with no help from customer service.
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| 11/07/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/2023 I submitted an official complaint with the CFPB against Nelnet for negligence on their part by adding {$14000.00} to my loan amount that I did not owe.
The reason Nelnet added this was because they inadvertently sent me duplicate refund checks. I only cashed one set of checks and I was called by Nelnet to destroy the other copy, I complied with destroying the second set.
Fast forward after many hours on the phone with Nelnet over the course of literal years, I filed a complaint in early XXXX. After many more phone calls and correspondence the issue was partially resolved nearly 3 months later, in late XXXX, XXXX.
However, the resolution to this issue is STILL not correct. Nelnet was charging me interest on the {$14000.00} the entire time that I should never have been charged. Additionally Nelnet charged interest on the payment of {$14000.00} that was applied to my account when they fixed the error.
Nelnet must remove all interest that was charged during that period on the erroneous amount that was added, and get rid of the interest from the payment itself that was applied.
This issue has caused me unfair financial suffering, countless hours spent trying to resolve this issue, stress, and impact on my credit report from it reporting that I owed a debt which I did not owe. This means that loans I took out during this time showed this as a debt I owed potentially making the interest rates on those loans higher.
Additionally, their minimum of 2-hours on hold to get through to customer service and many hours more spent re-explaining this situation every single time to the representatives without ever being given a direct line to someone for my serious and stressful situation. All of which Nelnet NEEDS to compensate for these hardships.
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| 04/29/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Over the past 2 years, I have disputed the same account with XXXX and either they refuse to dispute it, refuse to provide me with the documentation they received to verify the account is reporting correctly, or refuse to explain to me what was updated when the information is the exact same as it was before the dispute. I have contacted the company directly and have submitted to XXXX the documentation received and XXXX will not use it from the company. The most recent dispute was not updated because XXXX just took the same information from the last dispute and applied it to this one. This account has been paid in full and paid satisfactorily, however, XXXX won't reflect that in the reporting and this error is causing me credit issues : I have also advised XXXX that the company is reporting my name incorrectly as well. The agent said, " it is a mispelling, not an inaccuracy ''. I advised the agent, according to the FCRA, all information must be reported accurately and a mispelling is an inaccuracy.
Results Report Number : XXXX Date Generated : XXXX XXXX, XXXX US DEPT OF EDXXXX Account XXXX Information on this item has been updated. Please review your report for the details.
Hide Details | View your Report | View your credit score Updated + 'icon ' Updated After BeforeClose US DEPT OF EDXXXX Account Name XXXX Account Number Education Account Type Individual Responsibility XX/XX/XXXX Date Opened Transferred, closed.
Status Updated XX/XX/XXXX $ 0 Monthly Payment {$11000.00} Original Balance {$0.00} Highest Balance NA Terms - Balance Updated - - Recent Payment Amount PAYMENT HISTORY XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XXXX CLS XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Reinvestigation Info This item was updated from our processing of your dispute in XXXX XXXX.
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| 12/24/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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I disputed the account because I noticed it was on my credit report and I did not authorize this account. To dispute this account, I mailed a dispute letter, a copy of my FTC report for identity theft, 3 forms of personal identification ( copies of my driver 's license, my social security card, and one of my recent bank statements from the past 3 months ) along with a copy of the page of my credit report ( s ) on which the account was listed, in an envelope sent to the creditor of the account and I also put copies of the same documents in envelopes sent to all three credit bureaus ( XXXX, XXXX, and XXXX ) via USPS certified mail with return receipt, this was more than 60 days ago. The creditor and the credit bureaus have not mailed me a notarized contract with my signature on it within their 30-day allotted timeframe allowed by the FCRA ( Fair Credit Reporting Act ) to validate the account, and thus the account must be immediately deemed invalid, fraudulent, and not my liability, and it is hereby illegal for the credit bureaus and creditors to report this account on my credit report because the account was not validated within the required 30-day timeframe, and so the solution to my complaint is for the credit bureaus and for the creditor to immediately delete this account from my credit report. If the creditors and credit bureaus do not do this, I have the power and the evidence to sue them and win {$10000.00} due to the illegal credit reporting acts that they have committed which continue to harm my credit worthiness and access to financial wealth-building opportunities such as loans for real estate purchases.
The information for this account listed on my credit report is : CREDITOR : NELNET LNS, ACCOUNT XXXX, OPENED XX/XX/2006, BALANCE OF {$35000.00}
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| 12/24/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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I disputed the account because I noticed it was on my credit report and I did not authorize this account. To dispute this account, I mailed a dispute letter, a copy of my FTC report for identity theft, 3 forms of personal identification ( copies of my driver 's license, my social security card, and one of my recent bank statements from the past 3 months ) along with a copy of the page of my credit report ( s ) on which the account was listed, in an envelope sent to the creditor of the account and I also put copies of the same documents in envelopes sent to all three credit bureaus ( XXXX, XXXX, and XXXX ) via USPS certified mail with return receipt, this was more than 60 days ago. The creditor and the credit bureaus have not mailed me a notarized contract with my signature on it within their 30-day allotted timeframe allowed by the FCRA ( Fair Credit Reporting Act ) to validate the account, and thus the account must be immediately deemed invalid, fraudulent, and not my liability, and it is hereby illegal for the credit bureaus and creditors to report this account on my credit report because the account was not validated within the required 30-day timeframe, and so the solution to my complaint is for the credit bureaus and for the creditor to immediately delete this account from my credit report. If the creditors and credit bureaus do not do this, I have the power and the evidence to sue them and win {$10000.00} due to the illegal credit reporting acts that they have committed which continue to harm my credit worthiness and access to financial wealth-building opportunities such as loans for real estate purchases.
The information for this account listed on my credit report is : CREDITOR : NELNET LNS, ACCOUNT XXXX, OPENED XX/XX/2006, BALANCE OF {$35000.00}
|
| 09/17/2018 |
Yes |
- Debt collection
- Private student loan debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
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This is in connection with a closed complaint XXXX filed on XX/XX/XXXX regarding XXXX.
The initial complaint was regarding XXXX selling my private student loan to XXXX XXXX but continuing to report to the credit bureaus for nonpayment. XXXX has since responded with a letter they said they sent me indicating XXXX XXXX will begin servicing my loan beginning XX/XX/XXXX ; however, I've called XXXX XXXX several times and they do not have any information about me or my account. They have no history, nothing current, nothing closed, or nothing pending. My name isn't in the system, my account number, my loan balance, no information at all. However, XXXX has also indicated XXXX reported to the credit bureaus on they're behalf ; but XXXX does not have any account information of me to report. So who is reporting to the credit bureaus if it's not XXXX as the financial service XXXX sold my account to? I have not been able to pay my student loan or make arrangements due to this issue. XXXX doesn't have my account and XXXX didn't have the account. But someone continued to report nonpayment!
According to XXXX " After the transfer, XXXX began reporting on your student loan on XXXX 's behalf. '' According to XXXX, they don't have my account information and are unable to report any information to the credit bureaus. They have never had my account information.
XXXX has reported nonpayment to the credit bureaus on a consistent monthly basis ; but has indicated it was not them reporting ; but XXXX.
XXXX has once again affected my credit score by reporting a closed account and non payment during the month of XX/XX/XXXX as a result of his complaint.
I also never received a notice from XXXX that they would be servicing my loan as indicated in the letter from XXXX in XXXX.
|
| 08/06/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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On XX/XX/XXXX, I entered repayment for my student loan with FirstMark Services ( bought from XXXX XXXX ) and according to the repayment letter sent to me on this date, my first payment for the loan was due XX/XX/XXXX. I payed my first payment ahead of time on XX/XX/XXXX and my statement that I received on XX/XX/XXXX stated that I had {$0.00} due for my XX/XX/XXXX due date. I have made every payment required for me since.
On XX/XX/XXXX - almost XXXX years after I entered repayment, I received a letter stating that I entered repayment, which is odd considering I had started making payments almost XXXX years ago. It said the effective date was XX/XX/XXXX, my minimum required payment increased by about $ XXXX ( not a whole lot in the grand scheme of the monthly payment ) and that the effective date was XX/XX/XXXX. On the same day, I got another letter stating that my account was past due for {$800.00}. When I called into FirstMark to understand why I was getting a past due amount when I have records of making every single payment on-time and all my statements prove of this- they said this was from a XX/XX/XXXX payment that I apparently missed. I said that this was false and my first payment was due on XX/XX/XXXX and that this was an error and that this past due amount needs to be adjusted to be {$0.00} since I have made every single payment on-time.
I contacted them over XXXX weeks ago regarding this issue and the issue still has not been addressed. I paid the past due amount out of fears that this will be reported to credit agencies when this was an error on their end, but still have not had any resolution. I dont think it is legal either for a company to say XXXX years later that you missed a payment when their statements to the customer say otherwise.
|
| 02/20/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
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XX/XX/XXXX my credit score was XXXX, this is a testimony that I am a very repsonsible person. My student loan was on a deferment plan with Nelnet ( Student loan servicer ) from XX/XX/XXXX. The deferment plan postpone repayment of my stduent loan for a designated period. Nelnet would send an email reminder to renew the deferment plan. However during Summer of XX/XX/XXXX I lost my cell phone, and with the new cell phone I was unable to retrieve any forms of email. In XXXX I noticed my credit score dropped from XXXX down to XXXX, I've lost 147 points. After doing a couple of research, Nelnet told me they reported me " delinquent '' for not making payments to my student loan. I told the representative I did not have a payment plan only a deferment plan, and why is that I have to loose 147 points?? Nelnet told me they sent reminders, unfortnately I did not recieve them. XXXX tech support advised me of some issues and some of my mails went straight to my junk file.
Moving forward, In XX/XX/XXXX I setup a payment plan for auto payment from my checking account.
All I am requesting for Nelnet to do is to reduce the points lost from my credit score instead of 147 points. This does not make sense, were XXXX students trying to make it in the workforce. As a XXXX, were not running from our responsibilities, deferment on loans gives us some wiggle room to get our lives together. And a bad credit score will never help us .My creditscore of XXXX is a testimony that I make my credit card payments on time. This lost has caused my credit card limit to drop severly. I have XXXX children and I can not support them on bad credit, I've worked VERY hard to maintain a high credit score.
Please, I need any assistence in gaining back some of my credit score points.
thank you.
|
| 10/30/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Older American |
|
NELNET I received your recently letter. NELNET your contract to service the U.S. Department of Education student loans do not start until after a date in XX/XX/XXXX.
Currently NELNET can only process XXXX claims of federal student loans for the U.S. Department of Education. NELNET I received your recent letter and last letter the one you reduce the money from {$80000.00} to {$39000.00}. NELNET consider that as the last letter you send me. NELNET you stole my identity. NELNET your employer the real U.S. Department of Education wrote you to Terminated the federal student Note in my identity for Fraud XX/XX/XXXX. The real U.S. Department of Education can cancel a contract a federal student loan for fraud. The note defaulted XXXX XXXX and that stands wrote the real U.S. Department of Education . The U.S. Department of Education wrote Defaulted, Terminate Collection meanng the real U.S.Department of Education does not want the money. The note was not completed in a federal lender orginator of student loans website for electronic signatures, etc. Many federal student loans FFLE loans the government are still collecting on no mattter of the amount. Nelnet remove yourself of my credit reports immediately. Nelnet you are in violation of the False Claim Act by stealing money from the real U.S. Department of Education in serviceing a Terminated Note for Fraud. NELNET your in violation of the Fair Credit Reporting Act. NELNET any other letter you might send me I will consider as harassment. I want all the credit reporting agencies to send me the documents that NELNET sent in to open this student loan in my identity and if the CRA can not tell my why> NELNET CEASE AND DESIST FROM CONTACTING ME UNLESS THROUGH YOUR ATTORNEY. NELNET I AM NOT GOING TO PAY YOU AN XXXX.
|
| 12/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Nelnet is purposely making repayment in full impossible in order to add additional balances under the guise of " accrued interest. '' Nelnet does not have a " Pay in full, '' option - instead the site directs borrowers to calculate a " Payoff Amount '' as of a certain date. On XX/XX/XXXX, I selected XX/XX/XXXX as the " Payoff Date, '' obtained the " Pay in Full '' balance in the approximate amount of {$9600.00}, and submitted that amount as payment. When I logged in the following week, it showed a balance of approximately {$51.00}. This amount would represent approximately XXXX full months of interest. Frustrated, I attempted to call the servicer - I was on hold for over XXXX hours and gave up. Although I believe adding a full month of interest within XXXX week is fraudulent- I didn't want to fight over {$50.00} so I tried again to pay the account in full. I set up a " Payoff Date '' of a little more than a week in the future ( for XX/XX/XXXX ). It would NOT let me pay any more than what was indicated as owed ( for example, I tried to pay {$60.00} for the " payoff amount '' of {$58.00} to avoid more " accrued interest '' but it would not let me- it only allowed me to pay the " Estimated Payoff Amount '' as of XX/XX/XXXX ). I logged in on XX/XX/XXXX - each loan group had a balance of {$0.00} and indicated " Paid in Full '' under repayment status. I thought it was odd that I did not receive a payment in full email confirmation, so I logged back in on XX/XX/XXXX to find more " accrued interest, '' this time in the amount of {$.00} on XXXX of the loans. This is fraudulent, inaccurate, and a deliberate scam to milk honest borrowers out of every possible cent. I emailed, attempted to call ( on hold again! ), and tried their joke of a chat bot. No response.
|
| 09/11/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I recieved the following email from a loan servicer. This loan servicer managed my previous student loans that have been % 100 need paid off since XXXX. They did not properly document the full and complete payment of loans and are now trying to charge interest on a principal balance that does not exist.
Dear XXXX, We recently sent you a letter to let you know your forbearance, deferment, or six-month grace period would end soon, and that your accrued interest would be capitalized ( added to your principal balance ). Now that the payment delay period has ended, we want you to know the total amount added to your principal balance was {$1000.00}.
The change in your principal balance may result in a change to your regular monthly payment amount. If so, your next statement with a payment due will reflect your new payment amount. We will send your statement about three weeks before each payment is due.
Making your student loan payment is easy!
Use your mobile device or computer to get started in three easy steps : Log in to your Nelnet.com account to view your loan balance, amount due, and upcoming payment due dates.
Choose your payment method. Sign up for auto debit, make a one-time online payment, or pay via your XXXX or XXXX mobile phone.
Make your payment.
Helpful Account Information Current principal balance : {$450.00} Next payment due : XX/XX/XXXX Regular monthly payment amount : {$5.00} Additional important account information will be provided on your monthly billing statement.
Questions? Were here for you. Visit Nelnet.com or call us at XXXX from XXXX XXXX to XXXX XXXX ( Eastern ) Monday Friday and XXXX XXXX to XXXX XXXX Saturday.
Sincerely, Your Nelnet Customer Service Team LOG IN TO YOUR ACCOUNT Make a Payment Repayment Options
|
| 03/20/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
Older American |
|
As of today 's date, the amount on my Parent loans is approximately {$36000.00}. The original loans totaled {$21000.00} without interest. The interest accumulated is $ XXXX ... only {$6000.00} shy of the amount loaned! At the time I incurred this debt on behalf of my twin daughters, our household income was {$90000.00}. Now, due to an unforeseen layoff, I qualify for a {$0.00} payment due to my income level from work which is, and will remain {$0.00} since I am XXXX and can not secure work. However, rather than reapplying each year for ( IBR ) or pay as you earn or ( ICR ) until death, it was and is my desire to renegotiate the terms to settle this loan. I tried with the Dept. of Education through both XXXX and now Nelnet to settle my debt by either paying the interest or the original balance or a small portion of what 's due rather than nothing at all and then being forgiven through special circumstances or with President Trumps forgiveness of loans after paying {$0.00} on them after 15 years which would put me in my late XXXX. I know others have renegotiated terms but only after they 've defaulted on their loans ... something I will not do. I want to repay my debt and find it difficult to believe that they 'd rather have me take bankruptcy or be in default so that they 'd end up get nothing rather than renegotiating terms to settle and at least get a portion of what is owed to them. I am willing to pay the initial amount borrowed ; surely they are in a position to waive all the thousands of dollars of interest accumulated up to this point ... from the year XX/XX/2008. We have been at this for a couple of years trying to work with Ombudsmen who have no authority and other agents who have even less with no resolution. I hope you can help. Thank you.
|
| 11/14/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
Hello. I am submitting this complaint in order to help the CFPB identify a systemic problem with student loans. In this regard, the use of penalties by student loan companies are predatory and excessive. I recently had a student loan payment due on XX/XX/XXXX for the amount of {$200.00}. I fully admit I was late on this payment by a duration of approximately two hours. My loan servicor, XXXX, immediately penalized me for being late. I fully acknowledge the responsibility of paying my loans and the fines that may come with a late payment. However, the fine placed another {$200.00} which brought my actual payment to {$410.00}. This penalty, in my view, is completely excessive and obscene. It follows a disheartening trend of student loan companies taking advantage of young graduates and students who simply want to gain an education to better their lives and the world around them. Millenials on average have starting salaries 20 % lower than preceding generations, while saddled with more debt as well. This is a systemic issue. I understand if I get no reprieve from Nelnet over this. However, I would like the CFPB to at least investigate the extreme level of punishment that is levied on post-graduates such as myself, for being even an a couple hours late. There is no logical reasoning, for doubling my payment for paying my debt two hours past the deadline. I do what I can to make sure I can meet my financial needs each month and this has put a serious strain on my ability to stay financially solvent as I prepare my budget for bills going into XX/XX/XXXX, when I will inevitably have to pay another {$200.00} payment on the XX/XX/XXXX. I hope you can look into this and ultimately resolve the issue of loan servicors preying on post-graduates such as myself.
|
| 09/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
Servicemember |
|
Good morning, My name is XXXX XXXX, and I was previously attending the XXXX XXXX XXXX XXXX located at XXXX XXXX XXXX, XXXX PA XXXX. I begin my education at the location mentioned above on XX/XX/2022, and through the enrollment process I was told that I could possibly apply for financial aid in the form of a loan. I was told by the same department who consolidated my existing loan, that I would get an opportunity to review the loan, before accepting it, which Ive never accepted.
Ive came to the determination that I would like to attend another program, and in the process of enrolling in the new program, they made me privy to the fact that I was eligible for a grant, which the previous Institute did not make me aware of. Instead, my previous school continued to guide me down the direction of taking out a loan, which I would not have done it if I would have known I was eligible for a grant.
Since then, these loans have been placed on my credit report. When Ive contacted the school about the current situation, I was told that they were given the right to take part of my loan for their expenses. Expenses that I have yet been told for what. I was never aware of my loan being processed, approved, or anything, but the school took it upon themselves to acquire funds that I did not know were available.
I would appreciate it if you could assist me in the matter and help me understand how my loan could be approved and processed, to the extent there is now additions to my debt, but Ive never seen any of the money from the loan. Before I attended the school, I had only 1 ( one ) school loan, now I have 3 other school loans attached to my credit, but never seeing any of it in my account, or in check form.
Please, and thank you.
XXXX XXXX ( XXXX ) XXXX
|
| 04/19/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I need help with a private Nelnet/Firstmark student loan. I am currently on XXXX and held a Nelnet Federal Loan as well. The Federal loan was forgiven. The Nelnet /Firstmark private loan they will not forgive.
I am XXXX years old and on Social Security XXXX. I took the loan out when I was a single mother struggling to pay my bills and went to school to be a XXXX where I never made any more than {$3200.00} a year. The loan of {$12000.00} was disbursed on XX/XX/XXXX at a variable rate of 4.750 % and the current balance of {$13000.00} ( 15 ) years later. My ex-husband was a cosigner on this and they continue to call him for payment. I have asked that they stop since we have been divorced since XXXX but they continue to call him. They refuse to forgive the loan as they say that the underwriter will not permit it since it works differently than my Federal Loan. The idea that I need to pay this in full or at all seems to make no sense at all. Firstmark continues to report to credit agencies as in collections since I have not paid anything on these loans and my credit rating is suffering. My ex-husband 's credit is also affected. I am told there is no more forbearance left on this account, current covid relief for student loans does not apply. There are no payment adjustments and no forgiveness for this loan. I would appreciate any help, suggestions, guidance as to how to navigate this. It seems ironic that after graduation, I worked as a XXXX for plaintiffs attorneys and clients that were injured and/or taken of financially while making very little money while supporting myself and my daughters as a single Mom and now that Im XXXX years old on Social Security XXXX Im dealing with this. I would very much appreciate any guidance you may have to offer.
|
| 09/23/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
On Thursday XX/XX/, 2019 I attempted to contact my private loan servicer ( FirstMark Services, a division of NelNet ; original Lender : XXXX XXXX ) about the following issues : 1. Clarity on Why every time the loan switches hands the monthly payment is adjusted lower automatically. I had previously attempted to pay off the loan quicker by increasing my monthly payment amount but this auto-payment is regularly decreased by the loan servicer. It seems to me this is a tactic to just collect more interest over the life of the loan.
2. Requested to lower my interest rate. In the over 13 years since this Law Access Loan was issued, my credit score ( XXXX ) and financial profile has naturally improved dramatically. The interest rate is very high ( 6.2 % ) and I believe I should be able to negotiate with my original lender to lower my interest rate. I was told by the agent and then again by the " supervisor '' the only way to decrease my interest rate is to refinance with another lender. This loan has costed me over 65 % of the original loan value in interest alone and in any other financial sector a lender would allow you to refinance or renegotiate a better interest rate on the same loan/lender. Forcing me to refinance with another lender will affect my credit score due to the length of credit history ( newer account ) and the credit inquiry involved. Also my options are limited with other lenders because I am attempting to lower my interest rate on a small balance left on private loans whereas my balance on federal student loans is still quite large and many of the lenders I have approached are not approving me ( due to the other outstanding federal loans I have on IBR ).
I have not been contacted by the supervisor 's supervisor as was promised.
|
| 07/11/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have reached out numerous times pertaining to my issue dealing with reporting inaccurate information on my credit report. I am now going to provide you with the list of violations you have committed against me as the " CONSUMER '' and the " ORIGINAL CREDITOR ''. Far too long I have allowed you to violate me due to my lack of knowledge.
For starters you are in direct violation of FCRA 15 USC 1681e ( b ) my reports are supposed to be 100 % accurate not 99 %!
Now we can now address 15 USC 1681 b ( a ) ( 2 ) which states that I have to give you written permission to furnish anything on " MY CREDIT REPORT '' in which I have not.
You are also in violation of 15 USC 1681i. I have attached your response below when I asked you to investigate, you said you were not required to reinvestigate this item in which that is false. If you did reinvestigate this information you would see that the payment status is incorrect across several accounts XXXX images attached below ).
Now if all of those violations are not enough for grounds of removal look very close and pay attention as I will now go into depth with you so follow close and learn!!!!
FCRA 1681a ( 2 ) ( b ) under the exclusions section states that " any authorization or approval of a specific extension of credit directly or indirectly by the issuer of a credit card or similar device : if you look at the definition of a credit card under 15 USC 1602 it states that it is " ANY card, PLATE, coupon, book or other credit device existing for the purpose of obtaining money, property, labor, SERVICES, on credit ''. If you don't remove these accounts you are civilly liable for reporting these inaccurate accounts. I will be sending this to you as well via priority mail. I look forward to your response. Lol
|
| 12/20/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
XXXX is reporting that I have two outstanding loan balances through Department of Education-Nelnet as of XX/XX/XXXX. The accounts were closed as of XX/XX/XXXX. I have submitted two disputes ( once in XX/XX/XXXX and again in XX/XX/XXXX ) with information documenting both showing {$0.00} balance and both disputes have been denied.
I submitted my Loan Summary/Mortgage Verification letter ( the only letter Nelnet was able to give me ) and my StudentDataDocument from the XXXX XXXX XXXX XXXX XXXX - both showing I have a XXXX balance for all my student loan accounts.
XXXX has denied both my disputes saying the information being reported is correct. They have documentation showing Nelnet " reported '' balances on my account on XX/XX/XXXX. Upon contacting the creditor, Nelnet, they are showing they have not reported anything to XXXX since XX/XX/XXXX.
When I call XXXX they say that Nelnet is still reporting ( on XX/XX/XXXX ) that they balances are correct. I have submitted all the documentation that I have showing the accounts are paid off. I don't know if XXXX is wrong or Nelnet is wrong but the information being reported on my XXXX credit report is incorrect. The balances have been paid off ( on XX/XX/XXXX ) and should be removed from my credit report.
I called XXXX and Nelnet multiple times to get this resolved and they were unable to handle my request. I think it is ridiculous that CRA 's and creditors are able to report incorrect information about me and yet are unable to give me a straight answer via a simple phone call. These are billion dollar organizations and I am having to solve these issues from my kitchen table. These organizations should be held to a higher standard when it comes to servicing the people they are profiting from.
|
| 01/02/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I am on an income driven payment plan for my FFEL Student Loans that are being serviced by Nelnet. On XX/XX/2020 I submitted my annual recertification and Nelnet sent me an email confirming that my application was received. I received no response to this application. On XX/XX/2020 I again submitted my annual recertification and Nelnet sent me an email confirming that my application was received. I received no response to this application. On XX/XX/2020, I submitted yet another application to have my loans recertified and again Nelnet sent me an email confirming my application was received. I received no response to this application. Around this same date, I sent a message to Nelnet through their website regarding this issue. I did receive a response to this inquiry stating that it would take 15 days for my request to be reviewed. 15 days came and went of course with no response from Nelnet. On XX/XX/XXXX, I sent another message to Nelnet through their website. On XX/XX/2020, I actually received an reply email from Nelnet. This time they stated that more information was needed to complete my application. I promptly provided the information that was requested. On XX/XX/2020, Nelnet approved my recertification application. In the meantime, my previous IDR expired, and Nelnet increased my payment from about {$240.00} to {$850.00} per month. I repeatedly told Nelnet that I can not afford this payment. Now, Nelnet has my loans 90 days past due and is reporting late payments to my credit report. I tried to contact Nelnet about this issue and, of course, they did not respond. I feel that Nelnets negligence caused this and my efforts to resolve this are fruitless. I hope you can help me. I have documentation of all requests I made to Nelnet if needed.
|
| 07/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
On XX/XX/XXXX, I submitted a TPD application to the department of education ( Nelnet ) to totally and permanently discharge my school loans because of my XXXX. My account number is XXXX. On XX/XX/XXXX my application from the US Department of Education approved my total and permanent XXXX discharge application and I entered into a three year post discharge monitoring. Period in XX/XX/XXXX, I received full approval for total and permanent XXXX discharge after the three-year monitoring period. Additionally, on XX/XX/XXXX, I received, a fully favorable opinion from the Social Security federal judge.
After reviewing my credit documents, some thing I was unable to do because of my illnesses for so long, I noticed there are 24 closed loan accounts from the department of education with zero balances, but still were counted as closed accounts. In addition, there was one account, which was reported as open, but had a zero balance. As you know, closed accounts on a credit report can do much damage to the person with the credit report.
I contacted Nelnet and explained my argument that a discharged loan is not the same as paying off a loan or forgiving a loan. I have found evidence on various websites of Nelnet and the department of education, which support my argument.
I would like to see these accounts deleted from my credit report as soon as possible, as a Discharged loan counts as a cancellation, especially because the person receiving the discharge is unable to apply for another school loan while keeping the TPD status.
Please help me make this right wrong for myself, and for others with XXXX, struggling to repair their credit after years of patiently waiting to be approved for financial assistance. Thank you very much.
All the best, XXXX
|
| 02/12/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
This complaint in regards to the dispute I filed against " XXXX XXXX '' which is now known as Great Lakes. These are student loans that were taking out years XX/XX/XXXXXX/XX/XXXX.
1. Each trade-line is missing the " account opened '' date or an inaccurate one 2. They claim I made payments at specific time frames but the federal student loan date website shows no payments were made during those time frames.
3. I have consolidated all my student loans through XXXX and have made on time payments for three years straight and only have a remaining balance of {$350.00} 4. I wrote to XXXX, XXXX, and XXXX to have the 5 delinquent accounts deleted as they first defaulted in XX/XX/XXXX. It has been 11 years and should no longer show on my credit report. Also, the accounts has been paid in full through consolidation. They came back with the accounts as valid.
5. I have written and spent hours on the phone with Great Lakes the following student loan providers listed on the National Student Loan Data : XXXX XXXX XXXX, XXXX, and XXXX XXXX XXXX. None of the companies above have records of my account with them. They have all referred me to XXXX who says I have made every payment on time and they do not know where those 5 derogatory marks originate from.
I have no idea how the credit bureaus were able to " validate '' these loans no one had information to my account except for XXXX who I have an exceptional payment history with. Although these loans are from XX/XX/XXXX, and first date of default in XX/XX/XXXX - they are for whatever reason showing up as much more recent and keeping me from specific credit cards, loans, and credit limit increases. I am trying to diversify my credit and what seems to be an obvious mistake is keeping me from this.
|
| 04/15/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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I am requesting proof that I am indeed the party that the US DEPT OF EDXXXX and NELNET/90000043873 are seeking to pay this debt, and there is some contractual obligation that is binding on me to pay this debt. This is NOT a request for verification or proof of my mailing address, but a request for VALIDATION made pursuant to Fair Credit Reporting Act ( FCRA ) Sec. 611 ( a ) ( 1 ) ( A ) [ 15 U.S.C. 1681i ]. VALDIATION by definition in law means To assess an action to determine if it is delivering the right outcome. The US DEPT OF ED/XXXX is a corporation, meaning they can not do an assessment because they are not a Natural/Living person which an assessment can only be done by one who can be categorized as such. I respectfully requested that their offices provide me with competent evidence that I have any legal obligation to pay them. If their offices continue to report invalidated information to any of the three major credit bureaus ( XXXX XXXX XXXX ) this action might constitute fraud under both federal and state laws. I shall hesitate in bringing legal action against them for the following : Violation of the Fair Debt Collection Practices Act, Violation of the Fair Credit Reporting Act, Fraudulent accounting practices, Defamation of Character and emotional distress. Also be advised in order to be an original creditor personnel to Title 15 Chapter 41, you must be a NATURAL person with the ability to originate credit in order to be considered a creditor. ANY use of the term for any party other than that definition is a violation of FEDERAL law and they WILL be held accountable. As a FEDERALLY protected consumer and the only consumer in this matter I demand that they follow federal law when determining their response to the previous demands.
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| 09/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XX/XX/XXXX I refinanced my loans with XXXX, a private company that refinances student loans. The total amount refinanced was around {$17000.00}. I made monthly payments over the past 2 years with interest to pay off this loan during the pandemic.
XX/XX/XXXX After learning Biden-Harris Student Loan Forgiveness plan XXXX I immediately thought that it didn't affect me and I was already out of luck because I had refinanced my loan. That was until seeing this post on XXXX : XXXX : XXXX. The original poster mentions that although the loan was refinanced, all that really happens when a loan is refinanced is a private company makes a payment on your behalf, the Federal loan still belongs to the student, and under the CARES Act, should be able to be refunded. The original poster also contacted XXXX and they have said that because their payment has details about who it is for, they can forward any refund request to the original lendee.
After reading this I decided to call my Federal loan servicer, Great Lakes, and request a refund like many others were doing. There was no argument, they submitted the request and I thought everything was good.
XX/XX/XXXX I call Great Lakes again to check the status of my refund. Unfortunately, the news that I receive is that the request had been denied about a week earlier, I think on the ninth. The reason for this I was given was " because the payment was made by a third party ''.
I don't know why this would matter under the CARES Act, as the loan still belongs to me, not XXXX. Furthermore, some people are getting refunds sent to XXXX : https : XXXX. Why are some people being treated differently?
Also, the process I am trying to take is what is being promoted by the XXXX XXXX XXXX XXXX : XXXX XXXX XXXX
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| 01/10/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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I have tried to have this information fixed numerous of times : I now have proof from NSLDS.ed.gov ( which is the National Student Loan Data System with the Federal Student Aid ) that my loan was in Forbearance on XX/XX/XXXX. Please see attached. Previously, when submitting this complaint, I had my years ( XX/XX/XXXX and XX/XX/XXXX ) mixed up. If you will, please take a look at the attached document that was downloaded from the government website. It shows on XX/XX/XXXX, I was still in Forbearance and that the loan was consolidated in XX/XX/XXXX. I remained in Forbearance until the loan was consolidated.
Details : I graduated from my XXXX and XXXX program in XX/XX/XXXX, I immediately went into after school deferment for 6 months ( XX/XX/XXXX ). Afterwards, I was in financial hardship for a year until XX/XX/XXXX, but Nelnet serving provider at the time, stated it was for 9 months. They never mentioned this to me and it doesnt add up. I contacted Nelnet in XX/XX/XXXX to refinance my student loans, it wasnt mentioned about a payment or how much. I contacted XXXX ( who is servicing my loan currently ) and they processed my loan in XX/XX/XXXX. My credit report shows paying ontime up until XX/XX/XXXX but shows 90 Days late for XX/XX/XXXX and XX/XX/XXXX for Nelnet for nine separate student loan accounts. They will not change this stating I was in repayment, but I have never been in repayment with nelnet and never sent them any payments ever. When it was getting close to start repaying I consolidated with XXXX. XXXX stated that they sent a request to Nelnet in XX/XX/XXXX for my loans to be sent to them, they stated they finally received it in XX/XX/XXXX, my deferment ended in XX/XX/XXXX. But nelnet refuse to take actions to correct this issue.
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| 11/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem with your payment plan
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Web |
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I applied for the SAVE Plan on XX/XX/XXXX thru the Federal Student Aid website. I received an email from Nelnet on XX/XX/XXXX, saying that they received my application. I did not receive any updates on my application after that.
I called the customer service number a number of times beginning mid XXXX. I was finally able to get through on XX/XX/XXXX. I was told I need to upload my tax returns to the Nelnet website for my application to be accepted. There was no contact from them to inform me to do this. When I applied on the FSA website, I selected to have my Tax information linked thru the IRS, but Nelnet did not accept this method I guess. I uploaded my tax information and was told my SAVE application would be processed in 15 days.
On XX/XX/XXXX I was sent a message on my account saying I needed to make a payment to be switched from Standard Repayment to the new SAVE plan. However, the letter I received had a blank space under the amount owed and blank space next to the date the payment was owed. I checked my Nelnet account and saw that a {$5.00} Payment was shown as due by XX/XX/08. I made the {$5.00} payment on XX/XX/XXXX. My account now says I have a {$4.00} payment due on XX/XX/08.
On XX/XX/XXXX I began to get a Pop-up on my account that said my application was incomplete, pending my payment. I called the customer service and was told that I needed to make a one-time payment on the account before they can switch the plan. I informed her that I already did and she said it didnt take, that I would have to try again. I asked if I could make the payment needed over the phone and was told no.
It is now XX/XX/XXXX and then here has been no movement or updates on my application. It continues to say my application is incomplete.
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| 11/26/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On the XX/XX/XXXX deadline, I requested that my first auto payment be processed and applied to XX/XX/2023 rather than XX/XX/2023. I waited on the phone for several hours to process this request because an online request form was not available. After finally speaking to a representative, I received both verbal and email confirmation stating that my terms were officially updated and my first payment would be automatically processed and applied to XXXX. XXXX passed and a payment was never processed. XX/XX/XXXX was still listed as the first payment due date on the Nelnet website and my first payment did not automatically process until XX/XX/2023.
On XX/XX/XXXX, I checked my bank to make sure that the XX/XX/XXXX payment processed successfully and I did not see anything pending, so I checked the Nelnet website and it said that the next payment was not going to be processed until XX/XX/2023. I checked pending charges and it said nothing was pending, not even for XXXX auto-payment ( I took photos ). I checked my balance and it said that the payment was overdue. I then went to the Dept of Education website where there was a notice that my payment was overdue. I then went back to Nelnet and processed a payment for the amount that should have processed in XXXX in the amount of {$1500.00} ( I took a video of this process in case Nelnet fails to process this ) to avoid Nelnet damaging my credit, but I am not concerned that Nelnet is going to try to process the XXXX payment at some point and overdraw my bank account. I never had this problem with Great Lakes in the XXXX years that I've been required to make student loan payments. I have always processed my payments on time and find this very stressful and potentially damaging to one 's finances.
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| 05/17/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My loan was consolidated without my permission by either Nelnet or XXXX in XXXX after I had paid on the loan since XXXX. I was told by XXXX that they were taking my loan over and they would put me on an income-driven repayment plan that would forgive any remaining debt in year seven after they took the plan over. I was told this was at the Department of Education 's direction, and I did not file an application or ask for this. I only found out speaking with XXXX, who says the loan was sent to them as a consolidated loan, that the loan had been consolidated. I called XXXX XXXX ( XXXX contact at XXXX ) and spoke with XXXX on XX/XX/XXXX. I was told they do not have any contract or recorded phone call to prove I made the consolidation. He recommended I file a fraud complaint with Studentaid.gov. I have made three complaints related to this loan, and they closed them all in a couple of days without investigating them. XXXX or Nelnet submitted fraudulent applications which have my typed name on them and concocted information about my address and references. No one seems to know which company did the consolidation for certain, and I can not find a lender on either of the applications, but Nelnet Loan Services is listed as the loan to consolidate, which makes no sense because the loan was consolidated at the inception, and I had paid off the separate loans so there was not more than XXXX loan to consolidate. Nelnet or XXXX committed fraud, and no one I have spoken to has helped to resolve the matter. I have also paid over $ XXXX on a $ XXXX loan and still owe over $ XXXX due to the deceitful tactics of Nelnet, who first held the loan, and XXXX, who took the loan over from them. I have attached all of the documents I have related to the loan.
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| 03/21/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I presently wanted to enroll to a different college. After deciding to commit in their program I was automatically put in the student aid office process. There the loan advisor informed me of a Personal Loan obtain under my mother 's name when I enrolled at XXXX without my consent or her permission. No social security number was provided of hers and the only signature of hers provided was in fact in the copy of my birth certificate which I provided as US citizen proof. The issue is that a profile was generated for me and another for her on Nelnet loan Servicer website. Hers is titled as a Mortgage. Under FSA it's a PPL and the school no longer exist thus request I've submitted requesting signature loan application that I only sign have not been provided by Nelnet, which by the way manufactured the account illustrating Nelnet as the sole loan provider they claim she independently requested. That goes for account in my name. Get this : if I call to speak of the account in her name I'm denied since she has not notified that I'm allowed. So why didn't they notify her that they have an account in her name that has accrued subsequent amount in dept that legalized these businesses to profit margins stemming from causing debt I did attend XXXX did obtain aid. I need this corrected so that I pay it back. My two initial loans were XXXX. The program was XXXX. I worked for XXXX as a recruiter while studying the second half at XXXX XXXX N.campus. As incentive if ONE of my scheduled recruits were closed by a Licensed enrollment counselor my post graduate repayment obligations could reduce. ( 3 ) of my recruits committed. On the last day I was handed a bonus commission check for XXXX. Today according to Nelnet I owe XXXX. I thank you for your time.
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| 07/27/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
Servicemember |
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My XXXX case number is # XXXX. When my credit report was pulled I had two reports from the Dept. of Education that showed up on the mortgage department 's derogatory statement. They mortgage company agent instructed me to send the document to them and XXXX showing that the loan was paid in full and not just a closed account which may lower my score if seen as a derogatory report. I immediately sent a dispute online to XXXX and uploaded the letter from the Dept. of Education to make sure it was seen and categorized as two positive reports. Instead of reading the document and verifying that they were placed as positive credit reports XXXX deleted them from my report lowering my credit score. I was working hard on my credit score to close on my first house using my VA Loan and now that has been jeopardized. When I contacted XXXX to Monday XX/XX/20 at approximately XXXX they instructed me that they understood my situation and to request that the Dept. of Education submit an re-insertment form so they could correct the error. When asked could I speak to a supervisor I was told that one was not available for 3 hours. I called both agencies twice until a specialist from the Dept. of Education explained to me that it was a serious violation of the fair credit act and I should report XXXX because it was their error and they should have went to their data base and corrected the error by reinserting the paid in full reports themselves, This matter is seriously effecting my chances of getting the house that I and my wife worked so hard for. I only ask that they put back my credit history in the proper category and restore my credit score. My contact number is XXXX XXXX XXXX XXXX XXXX and I hope this could be rectified as soon as possible.
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| 05/15/2020 |
No |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have four variable rate student loans that are serviced by XXXX XXXX XXXX.
The lender is identified on their site as XXXX.
I looked everywhere on their site to determine how my variable interest is calculated, and when late fees and interest kick in. I was in a position in XXXX where I might need to make a late payment for the first time in years.
I could not find the variable rate information anywhere on their site.
The only late payment information I could find indicated that no late fees would be assessed unless the payment was made more than 30 days late.
I contacted XXXX XXXX on XX/XX/2019 and asked how my variable interest rate was calculated.
On XX/XX/XXXX they responded, and indicated that my loan was linked to the 91-day T bill and that my payment was 3 days past due.
That same day, on XX/XX/XXXX, I emailed them back to let them know I would make my XXXX payment on XX/XX/XXXX.
They failed to respond, and did not indicate that paying on the XXXX would generate any fees or impact my interest rate.
On XX/XX/XXXX my interest rate went up 1 % to 3.486 %.
When I called XXXX XXXX on XX/XX/XXXX to ask what happened, they told me that because my payment was more than 15 days late the interest rate was now 1 % higher ... for the life of the loan.
I was astonished, and emailed XXXX XXXX to complain further.
They ignored my question relating to why they did not respond to my XX/XX/XXXX email where I explicitly told them I would make a payment on XX/XX/XXXX, and they confirmed that the 1 % interest rate increase was permanent, effectively charging me an additional ~ {$10000.00} over the life of the loan.
I have attached the email exchange, and my latest statement ( pg. 2 shows the rate jump from 2.486 % to 3.486 % ).
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| 01/11/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
Servicemember |
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in XXXX my student loans with Nelnet were put in forbearance due to hardship. I was told by the representative that they would stay in forbearance for 1 year based on my income. Instead the representative put my loans in a 1 month deferment. I then moved and by the time I got settled into my new state and mail forwarded. I received notification that my loans were past due. Confused, I got through the same process! I still have the emails sent to the student loan provider in XXXX and XXXX showing I was on food stamps, XXXX and met the income qualifications to stay in a 1 year forbearance. Keep in mind these calls are supposedly recorded and documented so there should never be an issue. I provided the documentation on several occasions between XXXX showing that I could not financially afford to pay back my loans. I was told each time they would be in forbearance based on my income, proof of government assistance such as XXXX, XXXX XXXX, XXXX XXXX and household size. Yet these representatives instead of helping me kept putting my loans in 1 month deferments. It took returning to school and finally speaking with a helpful representative to put my loans in the income based repayment program in XXXX. My issue is this late payment history that was no fault of my own has been negatively effecting my credit report for years. I have disputed, called, and sent a XXXX letter. I am a XXXX and Veteran and completely disappointed with how I was treated by this lender and the false information portrayed on my credit. Costing me thousands a year in predatory interest and directly effecting my ability to obtain new credit. keeping me in a position of hardship for years. The dates for these so called late payments do not even match on all 3 bureaus.
|
| 03/25/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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I made a payment of XXXX on XX/XX/2018 to Nelnet to pay off my studenbt loan A, which had about {$500.00} left on it. I used the site to specify that I wanted the full balance of loan A paid off, with the remainder going to loan E. They allocated {$410.00} to loan A, {$83.00} to loan C, {$500.00} ( this is the amount i specified for this group ) to loan E, and {$14.00} to loan F. I did not ask for a payment to either loan C or loan F. All of my loans were caught up and paid on time. Nelnet is asking to do a " research '' on why this happened, also claiming I had standing special instructions in place but could not tell me what those instructions were and where these numbers came from. I still owe {$61.00} on loan A as of today, when it was supposed to be paid off. They appear to both know and not know what happened - not sure why they have to research if they're standing behind this choice.
I have had standing special instructions in the past, but they have only applied to my autopayment which has consistently been misallocated as well. Every month I have to chat with them at least once to get it fixed. My special instructions had stated to pay off the highest interest loan first with any additional funds in my auto pay payment, which would have been loan A in the first place. They could not give an answer as to why this wasn't followed, or even what they have for special instructions on their end. What do I do to get this loan paid off? I have been making consistent on time payments and had no balance due when I made the payment, as I have autopay set up for the minimum payment and make my additional payments manually, as I did in this case. There is no reason to go against my wishes when I submitted to pay by group on the site.
|
| 11/16/2017 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
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XXXX XXXX Nelnet, Thank you for the response. Now you are stating that these are tactics and this is fraud, but did not provide any information requested by affidavit ( commissioner of the court ) to prove that this debt has indeed has not been paid. Are you stating that the law HJR 92 IS FRAUD? Are you stating that these options of ACCEPTED FOR VALUE and exemption is FRAUD? Please provide the REAL STATEMENT OF ACCOUNT that will show you that this IS NOT fraud and your company is committing fraud and this has been paid. I am not afraid of the law and a commercial lien will be filed. Now you have attached a contract ( NOTHING WITH YOUR NAME OR COMPANY NAME ON IT THAT SHOWS I CONTRACTED WITH YOUR COMPANY ) nor did you attach your jurisdiction are the full statement of account on the private side to prove this debt. All these items have been requested from your company because my student loan is closed on my credit but was apparently sold to company and that contract was requested as well. You are a collection agency and again are no where listed on my loan. Your company did not loan me anything. Have the company that is listed on the loan to contact me or show me your jurisdiction contract with the company and lets see who the fraud is. I attached the still existing law that states what FRAUD is.
1. Please attach a copy of any signed agreement alleged debtor/claimant has made with debt collector, or other verifiable proof that debtor/claimant has a contractual obligation between the debtor and NELNET to pay debt collector which will give your company jurisdiction to report this debt on my credit. Please mail are attach all requested information by affidavit that has been sent to your company, with the AUTHENTIC statement of account.
|
| 01/29/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
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|
I have a loan with XXXX and I believe the Consumer Financial Protection Bureau needs to also look at Nelnet. I have XXXX and my loan was discharged under XXXX Guidelines also known as XXXX. I had spent many years trying to get the loans discharged with Nelnet. Nelnet could never seem to find the paperwork that I submitted to have the loans discharged. I repeatedly called, faxed, and mailed information to Nelnet. My loans were wrote off and charged back because of my income. I will continue to fight on these loans and have come to accept the fact that Nelnet is a big company and they will probably get there way. A letter wrote by XXXX XXXX of Nelnet to the Attorney General of XXXX on XX/XX/XXXX stated that Nelnet had told me that the calls I made on on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX that they did not have an Ombudsman. That part was true than XXXX XXXX Of Nelnet continued to say in her letter to the Attorney General and to me that Nelnet recommended me to contact the Ombudsman group with the Department of Education that was a lie. " Half a Truth is often a great Lie '', XXXX XXXX. How many of these half truths does Nelnet tell the people it services. I asked for transcripts shortly after each of these calls I had made and I have received nothing. I do n't really care what Nelnet does to me and my credit rating. I want people to know that Nelnet is being deceptive at great lengths. How can Nelnet Have a good code of conduct if they are lying about the little issues. " Nelnet 's Code of Conduct applies to and serves as the guide for all of our associates as we strive to do business with the highest degree of honesty and integrity. ", this is off of Nelnets Code of Conduct website. XXXX XXXX CEO. They are just as bad as XXXX is.
|
| 03/12/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I am requesting proof that I am indeed the party that the US DEPT OF ED/XXXX are seeking to pay this debt, and there is some contractual obligation that is binding on me to pay this debt. This is NOT a request for verification or proof of my mailing address, but a request for VALIDATION made pursuant to Fair Credit Reporting Act ( FCRA ) Sec. 611 ( a ) ( 1 ) ( A ) [ 15 U.S.C. 1681i ]. VALDIATION by definition in law means To assess an action to determine if it is delivering the right outcome. The US DEPT OF ED/XXXX is a corporation, meaning they can not do an assessment because they are not a Natural/Living person which an assessment can only be done by one who can be categorized as such. I respectfully requested that their offices provide me with competent evidence that I have any legal obligation to pay them. If their offices continue to report invalidated information to any of the three major credit bureaus ( XXXX, XXXX, XXXX XXXX ), this action might constitute fraud under both federal and state laws. I will not hesitate in bringing legal action against them for the following : Violation of the Fair Debt Collection Practices Act, Violation of the Fair Credit Reporting Act, Fraudulent accounting practices, Defamation of Character and emotional distress. Also be advised in order to be an original creditor personnel to Title 15 Chapter 41, you must be a NATURAL person with the ability to originate credit in order to be considered a creditor. ANY use of the term for any party other than that definition is a violation of FEDERAL law and they WILL be held accountable. As a FEDERALLY protected consumer and the only consumer in this matter I demand that they follow federal law when determining their response to the previous demands.
|
| 08/10/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have had a federal student loan and is being serviced by Nelnet. The loan was discharged through debt relief. I received a notification on XX/XX/23 from credit agency XXXX, stating there is an update on my report. I review my credit report and noticed the student loan was closed however there is a negative rating stating loan is 90 days late which my score to decrease and a negative rating in XXXX score. I contacted Nelnet and the rep state they are in the process of updating the information and that was all they can do. I stated that they have ruined my score and they did not help me at all. On XX/XX/23 I received another alert from XXXX credit agency, stating there is an alert on my credit report and when I reviewed the report, it stated there is a 90 day late rating and my score dropped XXXX points as of this incorrect information. I contacted Nelnet and spoke with the supervisor and all she did was make excuses and try to deflect the situation in another direction, asking me to call the reporting agencies and file all sorts of disputes. The supervisor was not helpful and i was very upset and began to argue, she then disconnected the phone call. This is in violation of the fair credit act the Nelnet is liable up to {$1000.00} for every violation. They had damaged my credit report and ruined my credit score. I am in the middle of obtaining a home loan and dealing with financial concerns which require me to have a high credit score and due to this error by Nelnet, I will have big monetary loses due to Nelnet 's fraudulent activity. Nelnet is a fraud servicing company and has been performing this type of actions with my other friends as well. I need to have this corrected immediately.
Thank you, XXXX XXXX.
XXXX Nelnet XXXX
|
| 10/10/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I understand that I had promised to pay NELNET {$10000.00}. I was paying on this for XXXX years and XXXX months faithfully. I was attending XXXX XXXX through Corinthian Colleges who was doing money laundering schemes and tricked many of us students into paying such high fees, which this link shows hard evidence : ( https : XXXX ) however, also, I read over the contract during a complete forensic evidence procedure, and I found that the contract has a few defects, and they may be in violation of ( U.S. Title 18 1001 ), where it states whoever in any matter within the jurisdiction of the XXXX, legislative, judicial branch of Government of the United States, knowingly and willfully falsifies, conceals, or covers up by any trick, scheme, or device a material fact ; makes any material false, fictional, or fraudulent statement or entry shall be fined under this title or imprisoned not more than XXXX years. I want to get this taken care of. It is not my intention to not pay anything. I want to get this settled, so If they can kindly get back to me within XXXX days with a fixed copy of the contract and a copy of their account ledger, where I can see clearly the GAP according to The Fair Debt Collection Practice Act. That would be great! I also noticed that I'm the only XXXX who signed the supposed contract ; there is no other signature, which is also a violation of UCC Section 3-401- Where there is no signature the contract is void. So, again, i'll accept their presentment if they can get me what I asked for above within XXXX days. If not, they agree the terms of the supposed contract is void. But If they get back to me with the information i asked, they agree I'll settle the matter with a promissory note.
Without Recourse, XXXX XXXX
|
| 09/16/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
My credit score has been consistently fluctuating by large numbers ( up to 32 points at a time ) since XXXX of XXXX. My XXXX report states that my Federal Student Loan balance ( Serviced by Nelnet Lns ) has increased by upwards of {$2500.00} and the following month decreased by the same amount which shouldn't happen due to the fact that my student loan payment comes out of my payroll and is matched by my employer. XXXX has decreased my score by 16 - 32 points everytime Nelnet has reported my balance increasing ( which is inaccurate because my balance hasn't increased and i've never had a late payment ) but when Nelnet reports my balance decreasing, the points are not given back. My credit score SHOULD NOT BE FLUCTUATING due to my student loans. I have contacted both XXXX and Nelnet.
XXXX - When i contacted the company, i received THE WORST CUSTOMER SERVICE i have EVER experienced. That is saying a lot, considering i have been employed in customer service and loan servicing industry my entire adult life. Not only was the agent rude and combative, but he then explained that there was absolutely nothing he could do for me. When i asked to speak to his supervisor, i was placed on hold for 5 HOURS! Unbelievable! Unacceptable!
Nelnet - The customer service agent was very nice and helpful but i was told that there seems to be nothing wrong with my account and he didnt understand why i was being negatively reported.
This situation is in direct violation of UDAPP and FCRA guidelines. I have been dealing with this issue for 8 months and, quite frankly, i don't understand where the issue lies. I need this issue to be resolved as it is adversely affecting my ability to live in today 's society as a single individual. Please help me.
|
| 09/21/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
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NOTICE TO PRINCIPAL IS NOTICE TO AGENT NOTICE TO AGENT IS NOTICE TO PRINCIPAL To Whom It May Concern : I recently received a copy of my consumer report, and I noticed some late payments posted on my consumer report : NELNET Your company is in clear violation of the law. Pursuant 15 USC 1681a 2 ( A ) ( i ) EXCLUSIONS- Except as provided in paragraph ( 3 ), the term consumer report does not include ( A ) subject to section 1681s3 of this title, any ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report ; THE LAW CLEARLY STATES : Transactions between the consumer ( ME ) and the person ( YOU ) ( Put the Creditor Name here ) Making the report is not INCLUDED on my Consumer report!
A Late payment is a transactional history, My HISTORY with your company. CONGRESS clearly states that the reporting of Transactions or experiences between the CONSUMER and the PERSON making the report is not included on the consumer reports!
YOU HAVE VIOLATED THE FCRA 15USC 1681a 2Ai by reporting this transaction or experience on my consumer which CONGRESS clearly states IS NOT included on my CONSUMER REPORTS.
You have 10 calendar days to update my Payment history and or delete all late payments from the below account/s [ List Accounts with late payment here ] Failure to respond satisfactorily with deletion of the above Late Payments, will result in legal actions being taken against your company, for which I will also be seeking {$1000.00} per violation for : Defamation of Character Negligent Non Compliance Civil Liability Mental Anguish Fair Credit Reporting Act 15USC 1681 violations for willful noncompliance - 616. Civil liability for willful noncompliance [ 15 U.S.C. 1681n ]
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| 01/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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Sometime in XX/XX/XXXX, I applied for a Direct Loan Consolidation of my two FFEL consolidated subsidized and unsubsidized loans that were held and serviced by XXXX. The subsidized Federal Consolidation Loan principal total = {$40000.00}. The unsubsidized Federal Consolidation Loan principal total = {$43000.00}. The total Loan Payoff Amount : {$84000.00}. ( see attached Verfication Certificate Detail ). I have been told by XXXX, that they do not have my Direct Loan Consolidation Application and Promissory note from XXXX. I was told by XXXX that I would need to contact my current servicer to obtain the Direct Loan Consolidation Application and Promissory Note. I contacted my current servicer Nelnet and they said my current file has not been fully updated because it was recently transferred from XXXX. I have contacted XXXX XXXX XXXX, XXXX as well as XXXX and none of them have been able to supply me with my Federal Direct Loan Consolidation and XXXX XXXX from XX/XX/XXXX.
Sometime in XX/XX/XXXX, I signed off on a Federal Direct Loan Consolidation with the Dept of Ed via XXXX XXXX XXXX XXXX or XXXX XXXX ( see attached Direct Loans Consolidation Loan Verification Certificate ). According to my XXXX data and the Direct Loans Consolidation Loan Verfication Certificate authenticated by DOE official, XXXX XXXX on XX/XX/XXXX, the Direct Loan consolidation disbursement date was XX/XX/XXXX and Anticipated Actual Completion Date was XX/XX/XXXX. Per XXXX, In Repayment started on the Direct Loan Consolidation on XX/XX/XXXX.
On XX/XX/XXXX, I received from XXXX, the Lender Verification Certificate for the Direct Loan Consolidation confirming that I had infact requested a Direct Loan Consolidation in XX/XX/XXXX. ( see attached XXXX document )
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| 05/27/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I appealed a late payment fee for classes dropped prior to the refund ending date. This was mostly due to high phone call volumes for the financial aid office and from the university posting statements the same day as the refund deadline. This made it to where I was unable to get correct and timely information on if my loan would cover my classes. While dealing with this I was also dealing with my advisor not changing my major correctly and then having classes automatically dropped as well. Once the deadline ended I finally reached a useful representative from the university that told me I would have to pay {$600.00} to not have to drop a class. Unable to afford that along with other expenses I dropped the classes. I was charged late registration fees for classes I was automatically booted from. I was hoping at least for the 75 % refund I was guaranteed. Instead, I was somehow charged twice for the same class. Receiving a 25 % refund on one, as well as a 75 % refund on the other. Even though my student account states both classes were dropped on the same day. Which is also proving it was way before the refund deadline. I appealed this in early XXXX and received an email back on XX/XX/2020 from the University and Student Business Services Appeal Team department stating " the appeal process will take a minimum of 10 weeks once we have received all required documentation. Then on XX/XX/2020 I received a message stating " The Bursar 's Office has completed the review of your appeal requesting an exception to the University 's policies. After careful consideration of the documentation provided, we are unable to approve your request. '' I believe this is wrong, deceitful, as well as a terrible way to start out with student loans.
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| 03/21/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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When my loan was transferred to Nelnet in XX/XX/XXXX they began listing a borrower benefit of a 1 % rate reduction after 36 on-time payments. I am not aware of/do not remember seeing this benefit before the transfer to Nelnet. In approximately XX/XX/XXXX or XX/XX/XXXX I inquired about paying ahead in order to meet the 36 on-time payments requirement so I could get the 1 % rate reduction. I was told at the time that it had to be " on-time '' payments, and paying early would not meet that requirement. So, after making the 36th on-time payment I was awarded the benefit and the 1 % rate reduction began with the XX/XX/XXXX statement. In XX/XX/XXXX I received notice that the borrower benefit that had been listed on my account for the previous three years was done so in error, and as such it was being removed. I inquired about this with Nelnet and was told it should have never been on the account and that I actually benefited because they were not making the new interest rate retroactive. I informed them that I only began receiving the benefit after I had made 36 payments with them, not since the loan was transferred to them. I further inquired why the benefit should have been removed initially ( by the previous servicer ), and after some research by Nelnet was told that I had made a late payment in XX/XX/XXXX. I asked to be provided documentation of this as I have never made a late payment since my loans had gone into repayment. I was sent a letter dated XX/XX/XXXX ( not XX/XX/XXXX when I was supposed to have made the late payment ) that stated I was no longer eligible for one or more borrower benefits and the benefit had been removed. The letter did not state what benefit had been removed, nor the reason I had become ineligible.
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| 12/30/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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My student loan was transferred from XXXX to Nelnet on XX/XX/XXXX. On XX/XX/XXXX Nelnet sent an email that my payment would be due the following day. In the NSLDS I am clearly listed as being in forbearance during that time. My loan was scheduled to come due in XXXX XXXX XXXX. On XX/XX/XXXX, I created an online Nelnet account. On that same day, I called and spoke with a representative about which repayment plan would be best suited to my situation. At the time, I was a XXXX XXXX XXXX XXXX and the representative suggested that I continue forbearance. The NSLDS, again, clearly lists the loan as being in as being in forbearance. However, On XX/XX/XXXX, two days later, I was placed back into repayment. Recently, upon reviewing my credit report, I noted that Nelnet has reported me as 90,120, and 180 days late on XXXX, XXXX, and XXXX of XXXX. It is clearly stated on the NSLDS that I am in forbearance from XX/XX/XXXX to XX/XX/XXXX. I have requested that Nelnet validate the reporting of these late payments. I have filed a dispute by telephone with Nelnet. I have emailed the CEO of Nelnet. Each time the response was " Based on your request and the information you provided, we carefully reviewed your loan ( s ) and the corresponding data furnished to the credit reporting agencies. Under the Fair Credit Reporting Act, we have an obligation to ensure information we provide to credit reporting agencies is accurate and objective. Our research indicates the data we submitted accurately reflected your loan status at the time it was reported. '' The " late payments '' that are being reported to the credit bureaus are inaccurate and erroneous and I demand that they are removed immediately under provisions of the Fair Credit Reporting Act.
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| 09/09/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I put my Student Loans on Forbearance like much of the USA during Covid. Like many, I was under the impression that there was 0 % accrued interest during the pandemic.
Earlier this spring I received a notification from Nelnet, one of my student loan providers that my account had accrued XXXX of interest since putting it on deferment XX/XX/XXXX. I spent several hours on the phone trying to make sense of how or why and their non-english speaking customer service reps had little support, help or understanding they could offer. They couldn't explain why my account defied the laws that were put into place during the pandemic and explain why my account was charging so much interest while everyone else in the ENTIRE COUNTRY is enjoying 0 % interest. I couldn't change it, have had 2 major surgeries since, and haven't had an opportunity to waste time on it until today.
Flash forward to today, XX/XX/XXXX. I receive a NEW email stating the the accrued interest in my student loans is XXXX since XXXX of XXXX. I just tried to call again and sat on hold only to get a recording that said they close at XXXX EST.
How is this even possible when the PRESIDENT of the United State put into place provisions to protect people during the pandemic.
Nelnet customer service is horrible. They just send this email -- can't get in touch with anyone to discuss or even understand how or why. Furthermore, I had filed a XXXX XXXX XXXX in XXXX b/c of medical bills and multiple surgeries and couldn't discharge this debt then, and now am getting served up even more interest when NO ONE should have had that happening due to the pandemic.
Please help. This shouldn't be happening to Americans during a time when student loan repayment was put on pause.
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| 11/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I applied for the SAVE application through the FSA website as instructed. I approved the IRS form submission for income verification. After about 10 days I called Nelnet on XX/XX/XXXX and was on hold for XXXX hour and XXXX minutes before speaking to a representative. When I did speak with them, I asked what the delay was in processing the application. I was told I needed to submit a recent paystub to verify income. The representative told me a message/email was sent regarding this verification request, but I have not received any sort of notification.
Once I submitted my recent paystub through Nelnet 's document portal, I was instructed to pay a {$5.00} transfer fee to be removed from the IBR plan. I have now paid this {$5.00} fee twice, once for {$5.00} on XX/XX/XXXX and another {$4.00} on XX/XX/XXXX. As of today ( XXXX ) I am still getting a popup notification when I login requesting that I must pay another {$5.00} in order to process the SAVE application.
Currently my listed repayment amount is {$650.00} due on XX/XX/XXXX. My account is still accruing interest even though it has been assigned " Idr Proc Admin ''. According to the website currently, my " Payments will begin in XXXX, XXXX.Your payment amount will be shown on your statement three weeks before your due date. '' Which is XX/XX/XXXX I have no way to know if the application is currently being processed correctly because of lack of communication, and have no way to reasonably plan what to pay when the due date comes until only XXXX days prior. Which is not enough time if the XXXX estimated payment plan is somehow different from the actual repayment on XX/XX/XXXX.
Yet the FSA website is telling me my payment should be around $ XXXX over XXXX month ago.
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| 10/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My autopay is set to process each month on the XXXX. For the month of XXXX, the XXXX was a Sunday, so that meant the payment should have processed the first business day thereafter, which would have been XX/XX/XXXX. But on XX/XX/XXXX, I logged in to my account, and it told me three things : - My account was overdue - My monthly balance due was still due, the full regular payment amount - My next autopay date was XX/XX/XXXX There was nothing in my account to indicate that the autopay for XXXX was, in fact, in process. There was a blurb that payments would be appropriately backdated, but there was nothing to suggest that the payment was actually still scheduled for XXXX. It very clearly told me my next withdrawal would be XX/XX/XXXX.
In a panic ( all too common in these times with student loans unfortunately ), I made a one-time payment on XX/XX/XXXX ( withdrawn from my account the next day, the XXXX ) so that my " overdue '' status would disappear, and I especially did so since there was no pending payment listed anywhere on site. Of course, as you might expect at this point, the autopay payment DID end up processing ( also on the XXXX! ) and was backdated to the XXXX, which would be all well and good except that I had already paid it!
So because the site could not competently dictate the fact that I had a payment processing, told me I was overdue, and said the balance was due with a NEXT MONTH autopay date, my loan was paid twice. Luckily I managed OK, but a company displaying incorrect information and costing people hundreds of extra dollars out of panic is just simply not OK. Nelnet needs to fix their issues like all other servicers and have payments postponed until they can actually figure out what they're doing.
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| 08/23/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Greetings, I have initiated multiple disputes with NELNET for incorrectly reported late payments on the NELNET Account # XXXX. They have failed to fully validated that the account was late during the months being reported on my XXXX, XXXX XXXX & XXXX credit reports. XXXX, XXXX XXXX & XXXX should not be reporting incorrect information per the Fair Credit Reporting Act and must remove / delete the following reported late payments below. I have provided all requested documents to NELNET, XXXX, XXXX XXXX & XXXX to get this issue resolved in which they requested. They have also failed to provided me with requested information in which I have asked to Prove I was late in any of the months provided within the 30-day time frame. The NELNET account being reported is currently in good status/standing but is showing as a negative account being reported on my credit report. On each of my credit reports they are different late payment months being reported and does not line up with each other which shows inaccuracy. This ERROR has severely affected my chances to gain professional employment, increase credit & apply for a home for me and my family. Below are the reported late months that should be Removed/Deleted from my personal credit reports : XXXX Reported Late Payments : 1 ) XX/XX/XXXX 2 ) XX/XX/XXXX 3 ) XX/XX/XXXX 4 ) XX/XX/XXXX XXXX XXXX Reported Late Payments : 1 )XX/XX/XXXX 2 ) XX/XX/XXXX 3 ) XX/XX/XXXX 4 ) XX/XX/XXXX, 5 ) XX/XX/XXXX XXXX Reported Late Payments : 1 ) XX/XX/XXXX 2 ) XX/XX/XXXX 3 ) XX/XX/XXXX 4 ) XX/XX/XXXX, 5 ) XX/XX/XXXX Should you need any additional information please let me know. Thank you for your assistance in resolving this matter.
Regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX
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| 02/05/2020 |
Yes |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
Servicemember |
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I started off by Attacking Multiple Accounts Found on my credit file Various Accounts were reporting wrong but the one thats was the most obvious to be was the student loans my student loans have been Forgiven for about a year yet hear on I am a veteran of the military my loans were forgiven through a XXXX discharge.
FURTHER MORE THE INCONSISTENT HISTORICAL PAYMENT CALENDARS ARE LACKING IN ANY ACCURATE INFORMATION THEY ALL DISAGREE WITH EACH OTHER AND BEING THAT PAYMENT HISTORY IS 35 % OF MY CREDIT CORE IT IS RECOMMENDED THESE CALENDARS TO SHOW PAID AS AGREED NEVER LATE.
Please marked the Erroneous student loans as paid as agreed never late. CLEAN UP ALL CALENDAR HISTORY TSO IT DOES NOT AFFECT MY PAYMENT HISTORY IN NEGATIVE FASHION.
DEPT OF ED/NELNET XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX MAIL ONLY Account type : Installment DEPT OF ED/NELNET XXXX XXXX XXXX XXXX XXXX XXXX, NE XXXX MAIL ONLY DEPT OF EDUCATION/NELN XXXX XXXX XXXX XXXX XXXX XXXX, NE XXXX ( XXXX ) XXXX Account type : Installment U S DEPT OF EDXXXX XXXX XXXX XXXX XXXX XXXX XXXX, IA XXXX Account type : Installment U S DEPT OF EDXXXX XXXX XXXX XXXX XXXX XXXX XXXX, IA XXXX Account type : Installment US DEPARTMENT OF EDU XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX ( XXXX ) XXXX Account type : Installment US DEPARTMENT OF EDU XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX ( XXXX ) XXXX Account type : Installment US DEP ED XXXX Account type : Installment US DEP ED XXXX Account type : Installment U S DEPARTMENT OF ED XXXX XXXX XXXX XXXX XXXX, NY XXXX MAIL ONLY Account type : Installment U S DEPARTMENT OF ED XXXX XXXX XXXX XXXX XXXX, NY XXXX MAIL ONLY Account type : Installment US DEP ED XXXX Account type : Installment US DEP ED XXXX Account type : Installment
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| 11/10/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My student loans have already been paid in full which is a billing error on Nelnet end. The payments that they are trying to make me pay is an error pursuant to 12 CFR 1026.13. Since the inception of the account which is defined under 12 CFR 1002.2 defined as extension of credit and the word account refers only to open-end credit. Open-end credit is defined via Truth in Lending ( 12 CFR 1026.2 ) see below : Open-end credit means consumer credit extended by a creditor under a plan in which : ( i ) The creditor reasonably contemplates repeated transactions ; ( ii ) The creditor may impose a finance charge from time to time on an outstanding unpaid balance ; and ( iii ) The amount of credit that may be extended to the consumer during the term of the plan ( up to any limit set by the creditor ) is generally made available to the extent that any outstanding balance is repaid.
They are requiring XXXX XXXX notes as payment, when in fact the application with financial information ( social security number ) attached served as an asset, which satisfied the monthly obligation pursuant to 12 CFR 360.6 ( 2 ) as well as self-liquidating paper pursuant to 17 CFR 260.11b-6. This is considered an unauthorized use since I have received NO BENEFIT. This will also serve as Notice of breach of fiduciary duty ( U.C.C. 3-307 ). Following this notice if said financial assets are not either returned to the referenced creditor/bailor/beneficiary via mail within Three ( 3 ) business days or accepted for its intended purpose within Three ( 3 ) business days of the receipt of this notice, an XXXX complaint will be filed pursuant to 17 CFR 240.15c1-2, IRS 3949a due to Fraud, and 17 CFR 240.10b-5. As well as an IRS complaint for abusive tax.
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| 10/31/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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To whom it may concern, I would like to document a recurring issue I am having with my student loan servicer NELNET. I graduated in XXXX with the total original amount awarded {$150000.00} and to date {$140000.00} Paid Off. Yet my current balance remaining/owed is {$38000.00}. In the original payment plan that I applied for when I entered the graduate XXXX XXXX at the age of XXXX XXXX XXXX, my understanding is that I would have a total of 10 years or 120 payments. And there was no clear explanation that interest on my loans would be capitalized ( compound interest vs simple interest ).
On several occasions over the years I have reached out to NELNET regarding different payment amount ( s ) due. One recent example is on XX/XX/XXXX my amount due was {$330.00}, then on XX/XX/XXXX my amount due was {$310.00}, and as of today 's date XX/XX/XXXX my amount due is {$530.00}. The mass fluctuations appear to be intentional and misleading in nature, an attempt on behalf of NELNET to practice predatory lending and provide misinformation.
The offices at NELNET have taken over 45 days to process an income driven payment application ( submitted on XX/XX/XXXX and as of today 's date XX/XX/XXXX it is still processing ). This timeframe is not reasonable. Of note, I even have an IDR application dated XX/XX/XXXX that is still " in review '' which makes zero sense.
Additionally, as per the federal department of education, payments were supposed to be readjusted by NELNET in a recount for borrowers. However NELNET has yet to inform me of what my readjusted payment count is, despite my previous complaint. I hope this can be resolved not only for me but for many student loan borrowers who have been misled and misinformed for too long.
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| 11/01/2022 |
Yes |
- Debt collection
- Federal student loan debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX Account # : XXXX XX/XX/XXXX To Whom it may concern, On ( XXXX of XXXX ) I checked my consumer report and your company reported an alleged debt of {$25000.00} on my consumer report. I do not agree with the amount your company has put in my consumer report. Pursuant to 15 USC 1692g ( a ) ( 1 ), I am requesting the amount of the alleged debt, and how the amount of this alleged debt was calculated. Please keep in mind this is only a request for validation of the AMOUNT of the alleged debt pursuant to 15 USC 1692g ( a ) ( 1 ). Please be clear on where this debt originated, how it was calculated, and any supporting documentation that proves your claim is valid. Also please keep in mind that only the creditor is the person who can validate these debts. Pursuant to 15 USC 1692a ( 4 ) the term creditor means any person who offers or extends credit creating a debt or to whom a debt is owed. Only a consumer like myself are the only people who can extend credit. So therefore, I have created the debt, but I do not own the debt. If you claim that I own the debt then please send me the instrument of indebtness with my professional signature of my name. Also please keep in mind numbers or ID numbers is not a signature. If you can not provide me this instrument of indebtness then the debt is not owned by me and this has to be removed from my consumer report. Please keep in mind I am not requesting that you send me proof of location information ( my place of abode ) I am only requesting the alleged amount of this debt you claim I owe, and how it was calculated plus the instrument of indebtness with my signature of me approving this debt.
Best regards, XXXX XXXX
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| 06/08/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am on an income-driven repayment plan. My payment should be {$0.00} due to low earnings. Many times, over the phone, I have been told that I need to make one final payment and then my payment is {$0.00}.
On XX/XX/XXXX at XXXX I spoke with a Nelnet representative and was told one last payment and then my payment goes to {$0.00}.
I got the same response when I called on -XX/XX/XXXX at XXXX - spoke to agent XXXX XXXX -XX/XX/XXXX at XXXX -XX/XX/XXXX at XXXX -XX/XX/XXXX at XXXX and XX/XX/XXXX at XXXX - spoke to XXXX ( who stated they have no ID number to distinguish themselves ) .
Per conversation on XX/XX/XXXX, I was told to sign and upload a income driven repayment plan. I did. This person was a supervisor and said that I do not have to pay my payment of {$60.00} due on XX/XX/XXXX. Per the conversation with XXXX on XX/XX/XXXX, he contradicted this information. He in fact told me that the PDF that I sent of my income plan was blurry. Bologna. I looked at the PDF and the quality of it is outstanding. If the document is blurry, they need to change their toner.
I have paid the amounts they asked me to pay but they keep saying I have to pay and then it goes to XXXX, pay and then it goes to XXXX. This establishes a pattern. By XXXX saying the copy they received of my income driven plan is blurry when it is clear, suggests benign dishonesty. Altogether, this shows the company is shifty-eyed, preying on the weakness of the individual against a politically powerful corporation that doesn't bat an eye when they squeeze and squeeze because they know they can get away with it.
I want to hold them to their word. I do not have to pay this month 's payment because I have complied and they respond with a byzantine shrug.
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| 12/07/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I had a XXXXXXXX XXXX Student Loan serviced by Firstmark. The balance was {$210000.00} on XX/XX/XXXX. I had initially planned to refininance roughly XX/XX/XXXX between XXXX and XXXX XXXX. My XXXX ( serviced by Firstmark ) refinance for {$110000.00} was completed and applied to the XXXX loan on XX/XX/XXXX. Ultimately, it made more sense to refinance the balance entirely through XXXX XXXX ( serviced by XXXX ). XXXX XXXX payed Firstmark {$210000.00} on XX/XX/XXXX. Firstmark applied {$100000.00} of this to the XXXX XXXX Loan to close it out. They reasonably elected to apply the balance of {$110000.00} to the commonbond loan on XX/XX/XXXX, closing it out and leaving a credit of about {$6000.00}. I contacted XXXXFirstmark a few times and was assured that XXXX XXXX would be receiving the credit of {$6000.00} within a week or 2.
I received a Loan paid in full letter from FirstmarkXXXX on XX/XX/XXXX. To my dismay, on XX/XX/XXXX, I checked my account and found that I am noted to be past due. Firstmark reversed the {$110000.00} payment. I called them on XX/XX/XXXX. Initially, I was told that the check bounced, or that I had stopped payment or something. After numerous calls and emails a few days per week, I am told that they are investigating it. They refuse to take me out of past due status in the meantime. They haven't refunded me or XXXX XXXX. They refuse to escalate me to supervisors in customer service and every time I call, they tell me they are putting in a request for a review, and I will hear from them in 1-2 business days. Emails note to expect a reply within 2-3 business days. They have not reached out to me at any point despite numerous promises of a resolution being a couple days away for the past 2+ weeks.
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| 05/09/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
Servicemember |
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I was marked 90 days late 4 times by Nelnet this XXXX of XXXX . I had placed the account in forbearance when my car was totaled from a major car accident in XXXX of XXXX . I had sustained injuries and had to be transported to the ER during my accident. My son and I was out of a car for months. However, I signed off on a new plan called " Pay As You Earn. '' I was told I can make payments based on how much I made that month. The representative told me that 's how the program works. So, I made payments when I could and they knew my situation. I had no idea I was in violation until XXXX XXXX . Not once was a notice sent to my house. Anyhow, once I received the email alert that m y credit score has changed ( I belong to a credit monitoring service ), I logged on and saw my score was knocked down from a XXXX to the XXXX 's. My heart just stopped beating all together. I called NelNet the very next day and the representative explained the situation. I paid the past due immediately. I was told the only way they will delete the late payments is if I was in the military or if I was in school. I am a military veteran but was not in at that time nor was I a student. So, being in a major accident and sustaining injuries is not a valid reason? Even though you clearly have proof??? Anyhow, here we are today and I have gotten nowhere with the creditor ( NelNet ) nor the credit bureaus. I wrote a 2 p age letter and attached supporting docs ( proof ) and even my lawyer got involved. No one XXXX XXXX XXXX and I served this country so, they can proudly keep their jobs in freedom. It 's like I do n't even exist. What I do n't understand is how am I marked that many times in the first place? I am just lost.
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| 11/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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I understand that I had promised to pay NELNET {$10000.00}. I was paying on this for 10 years and 7 months faithfully. I was attending XXXX XXXX through XXXX XXXX who was doing money laundering schemes and tricked many of us students into paying such high fees, which this link shows hard evidence : XXXX XXXX XXXX XXXX ) however, also, I read over the contract during a complete forensic evidence procedure, and I found that the contract has a few defects, and they may be in violation of ( U.S. Title 18 1001 ), where it states whoever in any matter within the jurisdiction of the executive, legislative, judicial branch of Government of the United States, knowingly and willfully falsifies, conceals, or covers up by any trick, scheme, or device a material fact ; makes any material false, fictional, or fraudulent statement or entry shall be fined under this title or imprisoned not more than 5 years. I want to get this taken care of. It is not my intention to not pay anything. I want to get this settled, so If they can kindly get back to me within 10 days with a fixed copy of the contract and a copy of their account ledger, where I can see clearly the GAP according to The Fair Debt Collection Practice Act. That would be great! I also noticed that I'm the only one who signed the supposed contract ; there is no other signature, which is also a violation of UCC Section 3-401- Where there is no signature the contract is void. So, again, i'll accept their presentment if they can get me what I asked for above within 10 days. If not, they agree the terms of the supposed contract is void. But If they get back to me with the information i asked, they agree I'll settle the matter with a promissory note. Without XXXX, XXXX XXXX
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| 02/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I noticed that my student loan balance increased. I called Great Lakes since I thought with XXXX the interest rate was XXXX since XX/XX/XXXX. I requested a copy of all payments and interest on my loans to ensure the current interest rate was XXXX, and that I was not charged interest since XX/XX/XXXX.
Once I received the report, it made no sense to me. The unpaid principal balance has not changed in XXXX years and this is regardless of what the payment amount is. For example, my unpaid balance on XX/XX/XXXX was {$100000.00}. I made varying payments between XXXX and XXXX, and yet the unpaid balance remains the same {$100000.00} as of XX/XX/XXXX.
This makes no sense. So, I called back to Great Lakes, and this kind lady told me that the interest is not being paid each month with my monthly payment, therefore the balance decreasing. I told her that can't be, or the unpaid principal balance would be increasing and its not.
I see on the report that capitalized interest was added in XXXX, and that brought the balance from {$96000.00} to the {$100000.00}. Then at some point, I can't see the date, capitalized interest was added again, now bringing the total to {$100000.00}. Why are interest charges not listed on the report but added randomly?
This representative assisting me was asking other people for assistance and she kept putting me on hold, and when she would return she kept telling me over and over the same thing.
Again, this makes no sense. All the payments I've made, and all the interest being charged to me, and the unpaid balance never changes? It doesn't even increase if I'm not paying enough to cover the interest being charged monthly. And then I see an increase in what is owed? Its very confusing.
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| 09/29/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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NELNET, former loan servicer, who transferred my student loan to XXXX XXXX before my loan entered repayment, i.e. no payment was ever owed NELNET ; no payment was ever made to NELNET. In clear violation of federal law expressly prohibiting duplicate reporting of loans ( including student loans ) within the borrower 's credit reports, NELNET continues to duplicate report ( same student loan for {$20000.00}, reported by XXXX XXXX, the current and only servicer to whom payments were owed ). NELNET 's per se unlawful explanation for NELNET 's continued unlawful duplicate student loan reporting is " loan history '' which argument is fictitious/illegal-self-serving because National Student Loan Data System, NSLDS, is the sole student loan system recognized as " authoritative '' for student loans history reporting. In fact, NELNET is merely actually using their unlawful student loan tradeline report for illegal monetary gain by sale of said unlawful tradeline. PRIOR NOTICE : XXXX has received numerous requests from me to permanently remove NELNET 's per se unlawful duplicate student loan report from my XXXX credit report ( hereby I incorporate my prior Consumer Financial Protection Bureau, CFPB report number XXXX dated XXXX XX/XX/2018 in full with all attachments by reference ). If XXXX does not promptly ( within 10 business days ) permanently remove NELNET 's per se unlawful NELNET duplicate student loan report report, I will have no further option but to bring both NELNET and XXXX to federal district court to answer charges of unlawful fraudulent student loan reporting extortion. NELNET and XXXX have received written notice numerous times without corrective deletion of said unlawful duplicate student loan report
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| 06/06/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Older American |
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Nelnet keeps sending me increasingly aggressive and threatening emails. The last of them, on Thursday, XX/XX/XXXX, states : " [ ... ] continued delinquent reporting, to the national credit reporting agencies. Legal action, including property liens and wage garnishment. Default and the obligation to repay your student loans ( sic ) in full to a collection agency. '' Nelnet has altered, doctored, manipulated my loan repayment plan. They suggest that I am behind in payments after having first placed my loan in forbearance of which I did not request. Thus, instead of the income contingent repayment plan, which I would not be required to make payments, forbearance set me behind in number of years remaining before my loans can be forgiven. Additionally, Nelnet has an extraordinary amount of documentation that I have been sending to them for many years. Nelnet has my official social security yearly forms without interruption at least from XX/XX/XXXX and many others documents, such as the ones proven I 'm receiving EBT ( " food stamps '' ). Nelnet knows as well that my monthly Social Security check is for {$260.00} and they know that my yearly income they have the forms showing it, for I sent them to Nelnet with religious punctuality is less than {$4000.00}. Which means, unequivocally, that I 'm living much lower than the Federal " poverty line ''. Nelnet knows as well that I live in a XXXX XXXX XXXX XXXX for senior citizens with very low income. Nelnet knows also that I 'm XXXX years old, and, therefore they are harassing and abusing an elderly person. Is Nelnet going too garnish the {$260.00} dollar a month of my Social Security ; is Nelnet going to put a " lien '' on my food stamps or perhaps on monthly S.S check?
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| 11/22/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My student loans were transferred from Great Lakes to Nelnet. I attended XXXX different universities with a few years off in between. My loans were not split on my account, but somehow they ended up with different due dates. I was only given one amount as my monthly bill and it showed on my payment schedule with that amount. I set up autopay for my monthly billed amount, which matched what was shown on my payment schedule. A few days after my authorized payment, they withdrew a second payment of a different amount. I did not set up this second autopay and never authorized the transaction. I couldn't find where that amount was coming from. Also, the payments were not allocated according to the choice I have set up. Additional payments are instead also going to the loan I have with the lowest interest rate. I called Nelnet on XX/XX/20 and waited on hold for XXXX minutes. The XXXX I spoke to was not able to tell why I didn't see my bills correctly. She put me on hold again and told me she was escalating the question to the technology team. She believed there was an issue in my permissions to see my account and suggested requesting a re-release of information so I could see both. She then put me on hold again. When she came back on the line, she instead suggested she merge my bills into one due. She never answered the question about how they withdrew money without authorization or why the allocation was wrong. The payment schedule still has not been resolved, but she did say it might take a few days. I understand that technical issues can happen and appreciate that she took the time to find the issue and suggest a resolution, but I am unhappy that they ignored the deeper issues I had about the financial aspects.
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| 07/25/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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On XX/XX/12 I contacted Firstmark Services, the servicer for my XXXX XXXX XXXX My inquiry was simply if I had a forbearance available. The agent told me that I had 8 months of forbearance available on my account that could be used in 2 month periods. She then assisted me with applying for the forbearance and pushing my XXXX payment date past the timeframe they say it will take for the forbearance to be approved so I will not need to make a XXXX payment.
XX/XX/XXXX comes and they automatically draft over {$400.00} from my account without any notification that the forbearance was denied.
I contacted Firstmark again on the XXXX and was told my request was denied because a hardship and plan for resolution was not listed. I explained to the agent that I had lost my job and just gone back to work, but would not receive my first check for another month. I also explained that the previous representative never asked me that question when submitting the request, otherwise she would have gotten the same answer. The second agent resubmitted my request and requested that my payment be refunded as the unexpected payment caused my account to overdraft and left me with nothing to feed my kids or put gas in my car to get to my new job.
Today I received notice that my forbearance request was denied yet again because as it turns out, it was never available on my account to begin with. Had my initial inquiry been answered correctly I may have had time to contact my other lenders and move funds around so I didnt end up in a situation where Im unable to provide for my family.
Due to the carelessness of Firstmark and their staff Im now in a situation where I might lose this job because I cant afford to get there next week.
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| 07/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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I have filed 6 disputes with XXXX to have a negative account item number XXXX on my report from US Dept of Education/GLESI ( Great Lakes Education ) to be removed from my report as it is past seven years, was since XX/XX/XXXX, or updated to show status as not past due and removed from negative standing. This account was transferred and sold and I have been making payments so account is not in past due or default status. I have a letter from Department of Education stating that this should be removed as well which I submitted. This creditor was removed from XXXX and XXXX but XXXX continues to give me a hard time. I have contacted them multiple times and finally they removed the account on XX/XX/XXXX but then in XX/XX/XXXX they added this account back on my report saying the creditor requested it to be added back on. I have contacted XXXX several times and they cant ever find my dispute or the documentation and keep referring my back to the creditor. I called the creditor 3 times and they say they did not report anything to my credit report as I no longer have any accounts with them as they show my accounts have been transferred. No one will help me straighten this out and it is affecting my current student loans as I am in XXXX school and as well need to send my XXXX to college. The account status of this account is incorrect as it is not over 120 days past due as it has been sold and transferred and has been making payments on. This account should be deleted from my report and XXXX is the only one that is not working on this and ignoring my disputes and keep losing my documentation that is sent in now over 6 times. I ask to speak to a supervisor and they just keep me on hold for an hour with no check ups.
|
| 06/06/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
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|
Web |
Servicemember |
|
I have 13 bad ( late payments ) marks on all three Bureaus. Which is a reflection not of my timely payment arrangement but the handling of paperwork sent to Nelnet. For 3 years or close too, I have been sending in information on not making enough to repay my loan. I make under XXXX a year, have 8 children and qualify for the {$0.00} a month payment deferment plan. This has been worked on for years. Every time I send the paperwork for them to process or fax them the paperwork, it gets lost. During this time of " Losing '' paperwork, they get interest. Shocking that the interest keeps growing and my paperwork has yet to be found. After numerous calls and debates, they finally " find '' one of my applications and get me on a payment plan, starting this month! So 13 negative reports on my credit report, with all 3 companies, a total of 36 negative reports, because nobody could find any of the applications that have been sent in.
Upon further investigations, I am one of thousands that this happens too. I am currently seeking someone to help everyone that has had this problem since Nelnet can't fix the " reporting issue '' knowing I was a {$0.00} a month eligible. XXXX pay from XXXX to XXXX hasn't changed, yet I have to pay the price for someone not doing their job with my paperwork and possibly hundreds and thousands of others. The XXXX has so many complaints about this situation, it is sickening.
What I would like done is a lawsuit against this financial institution for their unfair practice and scams to gain interest through not processing paperwork timely, correctly or at all. As a XXXX veteran, I will take this to every outlet possible to hopefully get this fixed for myself and hopefully others as well.
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| 10/25/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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|
Web |
Servicemember |
|
On or about XX/XX/2023, I placed several calls to Nelnet concerning my student loans. I only got through twice after massive wait times, and neither representative was able to help. In fact, the second person explicitly told me she " couldn't do anything ''. The first representative was disconnected. When I tried calling back, there was a massive ( over an hour ) wait time just to speak to someone. The second representative told me they could not help me. I just wanted to change my due date by ONE day. Something they advertise is easy to do on their website, but instead, I was told to contact the department of education. This is the last time I could get anyone to answer or reply from Nelnet. After talking to the department of education, I was told that Nelnet was responsible for any type of payments or changing the due date. I attempted calling and emailing again and waited several hours, with no answer. Again, I have not been able to get anyone from Nelnet to answer my calls or emails. The only response I get is an automated reply. This is completely unacceptable. I waited on hold for a total of almost XXXX hours with no resolution. As a XXXX and a XXXX XXXX XXXX finding that amount of time to just wait is next to impossible. I have NEVER had such a poor experience when trying to manage an account ... even the military and VA are better than Nelnet as far as " customer service ''. How am I expected to continue with payments when there is absolutely no effort to provide any type of service and the company is completely unreachable. This seems very fishy and almost like a scam. It is not the first time Nelnet has been caught in controversy -- i.e. the over XXXX XXXX dollars scammed from student loans...
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| 10/11/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
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Web |
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I am on XXXX as a result of XXXX established XXXX XXXX, 2009. My benefits have been actively garnished by Texas XXXX since the end of last year, and I applied in XXXX of this year to have it dismissed when I learned that I was eligible to do so, and I included a copy of my original paperwork and current printable proof of benefits provided online by XXXX. In late XXXX, I received a letter from Nelnet ( and XXXX ) instructing me that my loan application for dismissal was denied because I had not provided them with the required paperwork. To my knowledge, I had provided Nelnet with the proper paperwork. I called them and was informed that I must provide them with additional paperwork/paperwork which does not exists, or a written letter from my doctor proving I am XXXX. I called XXXX and was told that XXXX provides paperwork upon request specifically for this purpose / that I am not the first person to encounter this problem. I received the promised paperwork from XXXX, and I immediately forwarded it the following day electronically to XXXX. Today I have received another letter from Nelnet once again stating exactly the same thing : that my application has been rejected because I have not provided them with the required paperwork. At this time, they are still taking funds from my permanent XXXX benefit every month, I have provided Nelnet with legitimate paperwork from XXXX that should be above and beyond what should be required to prove my permanent XXXX status, and yet these organizations are still refusing to acknowledge the legitimacy or sufficiency of the official paperwork that I have provided to them or to dismiss the loan. Is there anything that you can do to help me, or advise me in this? Thank you.
|
| 10/05/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
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On XX/XX/22 at XXXX, I sent an email to Great Lakes loan servicer stating I want to request a $ XXXX refund on my student loans that I finished paying off last year. How do I get that process started? Thank you. I then called them around noon on XX/XX/22 to talk to a representative about the same thing. The representative told me that she had submitted my request for the ~ $ XXXX refund and said I would hear back in 30-45 days. On XX/XX/22, I received an email back from Great Lakes stating XXXX XXXX, Thank you for your email.
Our records indicate that your concerns may have already been addressed after speaking with a representative.
If you have additional questions or concerns, please do not hesitate to contact us.
Sincerely, XXXX XXXX XXXX Department Great Lakes Educational Services , Inc.
So I assumed that they saw that I had already called about the same issue by the time they were able to respond to my email. It has been over 40 days since my original call on XX/XX/22, so I decided to call again to check on it. I called Great Lakes loan servicer around XXXX today and the representative said that she saw where my request was submitted over the phone but then they received my email and they interpreted my email as I want to cancel my refund. As you can clearly see, it does not say cancel anywhere, only that I want to get the refund process started. I then asked if they could resubmit my request and put me on a high priority list. They said they do not have a high priority list but they did resubmit my request and it will be another 30-60 days before I hear back. I should not be punished for their mistake of misinterpreting my email. They did not do anything extra to make things right with me.
|
| 11/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I had sent messages to Nelnet in XXXX through their website twice requesting to change the date of my payment as I already had several bills being automatically deducted from my bank account around the same time. Days and weeks passed with no response. I called on XX/XX/XXXX and after an EXTENSIVE time on hold, was finally able to speak to someone and requested that my due date be changed to the XXXX of the month. At the end of last week, I received my statement in the mail saying that my next payment would automatically be withdrawn on XX/XX/XXXX, which is the original due date I asked to be changed to mid month. I tried to call on Saturday to ask why my date had not been changed as I requested but there are no representatives available on the weekend. I work a full time job and it is very difficult to make calls like this during my work day. This morning around XXXX I called and used the option to receive a call back without losing my place in line. The estimated call back time was 33 minutes. At noon I still had not received a call back so I again tried to call and waited for almost an hour before I had to hang up due to time constraints. When I got home from work this evening, I tried to call yet again around XXXX and have requested a call back. I am doubtful I will get one. I am worried that this automatic debit will cause me to overdraw my bank account because of all the other bills coming out around the same day and I can not get in touch with them to inquire about moving my due date ( which I already did over 3 weeks ago ). It is beyond frustrating to spend this much time waiting on hold or for a call back for something so simple. This company should not be permitted to operate in this manner.
|
| 02/06/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
I am writing to dispute the following information that your company provided to all XXXX major credit bureaus : XXXX, and XXXX. I have circled the items I dispute on the attached copies of the credit reports I received.
The item that I am disputing is the second reporting from your company of my XXXX student loans on my credit bureau. According the Fair Credit Reporting Act, you have a responsibility to report accurate information on my credit bureau, currently it appears that I have a total of XXXX loans with your company with the continued reporting of the XXXX accounts that are closed. I was recently made aware of the effects of your company reporting my student loan 4 times, XXXX sets of XXXX accounts, when I was applying for the FAFSA for my daughter and was denied aid. I contacted the U.S. Department of Education in an attempt to rectify the situation when they informed me of how your company is currently reporting my student loans. They advised me to contact your company and request that the additional accounts be removed.
I did contact your customer service department and when the representative would not acknowledge the error, I requested to speak with a manager. The manager informed me that your company changed computer systems and that all accounts were reporting double on credit bureaus because there was no other way for your company to capture the delinquency and history of the account. While, I am not disputing the accuracy of the reporting of the account, I do not think that because your company could not manage to transfer the history of your customer accounts during the computer system change, your customers, including me, should be impacted by something that was out of our control.
|
| 08/16/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I am set up to pay a set amount for my loans every month to Nelnet, my loan servicer. This amount is autodebited. A few months ago, I decided to pay an extra {$1400.00} at my loan on top of my usual monthly amount. On Nelnet 's website, I specifically chose to direct the full amount of this extra payment to Loan XXXX, which has the highest interest rate. I also specifically chose the option to NOT have this extra payment postpone my regular monthly due date for the loan.
However, Nelnet ignored everything. While they put the {$1400.00} toward Loan XXXX, they stopped paying off Loan XXXX for the following months. Meaning that my scheduled monthly payments now only went to Loans XXXX and XXXX This made me accrue {$300.00} in extra interest to Loan XXXX AND ultimately it did not allow me to lower the principle on that loan as I had stated/intended when I paid the extra amount.
The Nelnet customer service rep I spoke with said that Nelnet wanted to realign all of my monthly payment due dates given my extra payment. However, as I had already told Nelnet, all of that extra money should be given on TOP of the monthly payments, so it should not have changed anything with my due dates. This is a sketchy and dishonest strategy by NelNet to make sure that all loans end at the same time ( which is exactly what I was trying to avoid .... I wanted to pay off my loans in less than 10 years! ) so that they maximize the amount of interest they collect.
I totally understand that the loan servicer needs to make money to stay in business, but they should not be allowed to ignore direct customer requests/specifications about payments in doing so. This dishonest business practice should not be tolerated by the CFPB.
|
| 04/26/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Please accept this letter as my dispute of late payments reported by Nelnet. I have had consolidated student loans with Nelnet since XXXX, XXXX. I have attached my payment history. ( See Exhibit 1, payment history ) Since that time I have made one payment to Nelnet for what I believed to be a consolidated loan. Each statement from Nelnet indicates one account and the balance. ( See Exhibit 2, Statement ).
As you can see I paid for more than 18 years on a timely basis. In XXXX, I took advantage of a forbearance available due to the pandemic. I misunderstood when the payments would begin to become due again, and was late on payments in XXXX, XXXX and XX/XX/XXXX. As soon as I became aware of the late payments, I immediately begin the automatic payments I had paid for the 18 years prior. I have asked Nelnet multiple times to consider a good will deletion of the late payments and they have refused.
Nelnet has inaccurately reported the type of loan and account number of this consolidated loan as two individual loans with different loan account numbers than what appears on my statement. This has created a decrease of over 87 points to my credit score. I have suffered damages that exceed over {$30000.00} a year, as my husband and I were not able to refinance our home when interest rates where favorable because of the inaccurate reporting. I believe Nelnets reporting to be incorrect and in violation of the FCRPA, as the late payments should have been reported as one account as stated on their monthly statements to me. In addition, the scheduled payment of {$220.00} is incorrect as well.
I would appreciate it if you would investigate this matter and delete or correct the disputed items as soon as possible.
|
| 04/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Nelnet is my student loan servicer. I was part of the XXXX vs. XXXX class action law suit. This case won, I was awarded {$45000.00}. Nelnet has taken this amount and applied it to my student loans. These loans were discharged. My wages were garnished in XXXX and XXXX and I made other payments. I am to receive a full refund for all payments made. Nelenet has deleted all of my payment history, statements ( only 2 statements show XX/XX/XXXX and XX/XX/XXXX ) and loan details. I attended XXXX XXXX XXXX Texas XXXX XX/XX/XXXX to XX/XX/XXXX, the school was fraudulent, hence the discharge. Nelnet won't give me a straight answer on how much my refund amount is? They have deleted federal documents which is against the law. I talked to the federal student aid customer service and was told Nelnet can get into big trouble for deleting federal documents, and they should not be able to delete any information on students accounts. Please help me get my refund and punitive damages. Nelnet is hiding and deleting nformation because they don't want to give students their refunds. I paid thousands and I only received a check in the amount of {$150.00}. I received a letter in the mail from Nelnet with this information. How will I know the real amount I paid since my payment history has been deleted? I have called Nelnet many times and I get a different answer every time. Nelnet can put in false information at this point since they have deleted my payment history and statements. I tried getting payment history through my bank but the bank only has statements available for the past 7 years. Nelnet needs to be investigated and made to pay my refund with punitive damages for their lack of integrity and fraudulent activity.
|
| 04/21/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I 've been trying to get a XXXX for about 2 years now and Nelnet continues to say they 've never received my doctor 's paperwork I 've send a few times and keeps delaying it. Today they gave me the phone number for XXXX and stated " XXXX does XXXX discharges rather than loan forgiveness so you should call them '' and when I did XXXX stated they handled XXXX discharges for the government and " oversee Nelnet so we can get it expedited ... just sign this agreement that I emailed you for a {$590.00} processing fee ''. I paid the fee and signed the paperwork but my husband overheard and got on the phone and we XXXX asked XXXX several times, with XXXX different representatives, if he fee was a consolidation fee and not a " XXXX discharge fee '' as they had also previously stated several times and when asked specifically if they were consolidating the loan from Nelnet, several times, they said emphatically each time, " No, we are not consolidating the loan ''. When my husband read the contract it mentioned nothing but consolidation so I called them to cancel and they said no problem. I also called the credit card company to cancel the charge, just in case. So, my complaint is that XXXX and Nelnet both were lying to me. Nelnet to get paid the {$25000.00} owed to them rather than process my 2 year running attempt to do so by referring me to XXXX for consolidation so they 'd get paid rather than forgiving the debt and XXXX for lying several times that they were not consolidating my loan and were merely processing a " XXXX discharge which is better than loan forgiveness because you do n't have to pay taxes on a discharge like you would with forgiveness. '' Thank you in advance for your help in this matter.
|
| 05/21/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
Servicemember |
|
I believe the Nelnet is unfairly and possibly illegally putting borrowers in the position to have to potentially pay more on their student loans by forcing them to capitalize their interest into the loan by failing to advise on denied application for income base repayment.
On XX/XX/2019, I submitted my annual recertification for the IBR and was confused on a particular question about access to my spouses income. I marked that I don't have access to her income because she is a XXXX XXXX, and does not have income. This apparently required more information that they claim they emailed, called, and mailed to me and that I did not respond resulting in a denial of my IBR request. I found out today, XX/XX/2019, when I received a statement with an " incorrect '' amount. I have not received one email from Nelnet until today when the advisor I spoke to on the phone emailed me a correct application to sign and send back. I have not received anything through the mail except the monthly statements. And I have received no calls. I was informed that I could check on all this on my Nelnet account. After logging into this account, there is NO correspondece from them in any way, outside of statements.
Now, in order to not become delinquent on my account, I am forced to file for a deferment while they process my application ( again ) which then allows them to capitalize on the interest. If they had actually contacted me anytime within the last 2 months to inform me of the issue, I could have addressed it in due time without having to require this deferment.
This behavior is very shady. I know this could possibly seem like a roundabout scam but if they are doing this to me who else is being taken advantage.
|
| 11/07/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Older American |
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Nelnet I do not accept your offer of a Bident-Harris loan federal loan forgiveness in which is illegal in this case because the federal consolidation was terminated XXXX by the U.S Department of Education General Counselor . ( 2 ) The Biden-Harris federal student loan forgiveness plan is for federal lenders Nelnet your federal consolidation loan was not orginated from a federal lender. ( 3 ) The U.S. Department of Education does not own the federal consolidation loan. ( 4 ) The borrower for Biden-Harris federal student loan forgiveness have to apply and I did not apply for a federal student loan forgiveness plan. I do not need a federal student loan forgiveness. ( 5 ) Nelnet remove my I dentity from a Biden-Harris federal student loan forgiveness because it consist of your fraud. Nelnet do not apply my name on any document without my consent. Nelnet you are not my student loan servicer. Nelnet the U.S. Department of Education wrote XX/XX/XXXX for no student loan servicer to service the federal consolidation. Nelnet the federal consolidation never had a a federal lender and was rejected by the U.S Department of Education General Counselor on XX/XX/XXXX before your fraudulent Biden-Harris federal loan forgiveness in which I did not consent nor applied for. The XX/XX/XXXX termination of federal consoldation loan still stands. Nelnet immediately remove my identification from your fraudulent XXXX XXXX XXXX forgiveness in which I did not consent and you have no authority on this federal consolidation. Nelnet I repeat you are not my student loan servicer and if you have any problems Nelnet send your Agreement between the U.S. Department of Education for Nelnet to service the federal consolidation loan
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| 10/23/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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This is a formal complaint that dept of education is being non compliance as well as dealing in deceptive practices. My conclusion is the strength of following. In XXXX on I wrote dept of education a dispute regarding they sharing personal information to which was a violation of my privacy as well as the graham leaked bliley act to which their response to the complaint was In accordance with our agreements with Department of Education, we furnish your account data to the consumer reporting agencies. As a data furnisher, under the Fair Credit Reporting Act, we have an obligation to ensure the data we furnish is complete and accurate. Any information we share is in accordance with the U.S. Consumer Privacy Notice, which offers you certain choices with respect to the use and sharing of your personal Enclosed is a copy of EDs privacy notice, which states that for everyday business purposes such as to process your transactions, maintain your account, or report to credit bureaus, we do share your information and you may not opt out of this sharing ( plz refer to complaint number XXXX ) .However under 15 us code section 6802 obligations with respect to disclosure of personal information states, Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title. To which department of education did not do and furthermore they stated in their response that I may not opt out to which is a clear violation of the law stated above as well as 15 usc 1681a2.
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| 02/21/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I reached out to my loan company, Nelnet, to see if I could qualify to consolidate my FFEL loan into a direct loan so that I could qualify for PSLF. This would require removing my ex-husband, the co-maker, from the loan.
I received an official letter from Nelnet on XXXX XXXX which began, " You are the owner of the above account which has a co-maker. If you consolidate, the co-maker of the account will be removed. '' To that end, I would be able to remove my ex-husband, consolidate, and then qualify for the PSLF as I have made qualifying payments since XXXX, and have worked in public service since XXXX.
I called Nelnet on XXXX XXXX to confirm what was written and begin proceedings, and the first person with whom I spoke said, " I don't think we do that '' and chuckled. I asked if he could kindly confirm yes or no, and noted something to the effect of, " This is very important to me as I am a single parent to XXXX teens and I have already paid more than 80k of my 60k loan and have XXXX remaining payments, which means I may retire before completing my payments. '' After about an hour, I was transferred to a supervisor who finally came to the conclusion that I 'likely " have a spousal FFEL loan that does not qualify for consolidation. I checked my original loan paperwork -- which I still have filed -- and did not see anything written therein disqualifying me from consolidating. However, it is now all over then news that this type of loan is the exception to the PSLF waiver.
I am very disappointed that Nelnet mislead me, and then half dismissed me when I called, only to keep me on the phone for an hour in their attempt to help me. They have taken so much from me, and have never tried to help.
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| 09/15/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Co-signer
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Web |
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I am filing a complaint in regard to the consolidated loan that I share with my ex-husband who has not provided a payment to this company in months and months. I have consistently paid my half payment which is documented. New legislation was passed in regard to separation of this type of loan " joint consolidation ''. The XXXX XXXX XXXX has not provided the direction yet to this company in regard to how to separate. I continuously answer the calls from Nelnet and repeat the situation. The loan continues to have late fees and charges imposed due to my ex-husband failing to pay. He is now unemployed. I have requested an Administrative Forbearance on each call which I have been denied. Recently, I was told that this could be applied once Nelnet receives communication from the Ombudsman. I have been in this process to try to receive assistance as the " co-borrower ''. I am fearful of my credit being ruined by my ex-husband due to his failure to comply with the terms. I have applied for loan forgiveness due to my employment with a governmental agency for 20 years. The paperwork was submitted for the forgiveness. I am suffering and being penalized still for this decision to consolidate when we were married. I am asking for Nelnet to figure out how to handle the situation as I have consistently paid my monthly half payment. I have communicated for years my struggle and how I continue to be negatively impacted. I am filing a complaint for documentation purposes that I continue to advocate for myself to have the company recognize my need for help so that the loan does not go into default or damage my credit report because of the negligence of the primary borrower. I want an Administrative Forbearance!
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| 10/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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Creditors reporting false information to credit bureaus.
1.The following accounts report false information to all three credit bureaus.
XXXXXXXX XXXX XXXXXXXX Please remove it from my credit report.
If you take a look of the file is sent you can see that this creditor is reporting different information to all three credit bureaus. To further explain, it has three different last activity dates. Take a look at year XXXX they reported to XXXX the account as paid on time from months XXXX, but they reported it as c/o with XXXX. In year XXXX it was reported paid on time in XXXX but with XXXX it was reported as a c/o.
2.The following accounts report false information to all three credit bureaus.
XXXX XXXX OF XXXX Account XXXX Remove account If you take a look of the file is sent you can see that this creditor is reporting different information to all three credit bureaus. To further explain it has three different last activity dates. Also in XX/XX/XXXX its reported as 90days lates but the month before says paid on time. Its impossible to be 90days late if it was paid on time a month before.
XXXX following accounts report false information to all three credit bureaus.
XXXX XXXX Account Number : XXXX remove account If you take a look of the file is sent you can see that this creditor is reporting different information to all three credit bureaus. To further explain, it has three different last activity dates. Also with transunion it stated account was close due to transfer yet its still reporting payment after year XXXX with XXXX. Also in year XXXX it says 90 days late in XXXX but the month before says paid on time. Its impossible to be 90days late a month after it says it was paid on time.
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| 11/21/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Nelnet has XXXX quality control over its auto-payment infrastructure and undoubtedly has already caused hundreds if not thousands of borrowers significant financial hardship.
My loans were transferred to Nelnet without my consent ( another issue for another time ), and Nelnet has been incompetent in maintaining my auto-debits. The first issue is that the auto-debits amount changes every month. This means that, in order for my desired debit to occur, I have to go into their outdated and under maintained website to adjust my debit amountdefeating the purpose of an auto-debit.
Significantly more troubling, however, is the inability to maintain a consistent auto-debit date. To begin, the only way to adjust the debit date is to call the company. The last time I called Nelnet for this purpose I was on hold for over XXXX and a half hours. I have also tried contacting them via e-mail to adjust the date but have never once received a response. I was able to adjust my auto-debit to the correct date over the phone and it was properly taken out for exactly XXXX month. However, immediately after this payment, the auto-debit date reverted back to the original debit date, which was later in the month resulting in XXXX debits occurring in the same month. Mind you, I pay over twice my minimum payment each month, so it is not an issue of me underpaying.
While I am fortunate to be able to afford to pay for their utter incompetence, lack of basic customer service skills, and in likelihood fraud ; many families around the country are not. It is my genuine belief that Nelnet is a fraudulent company, and I believe that further investigation into their predatory practices will uncover more sinister schemes.
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| 07/08/2021 |
Yes |
- Student loan
- Private student loan
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- Incorrect information on your report
- Account status incorrect
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Web |
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In late XX/XX/XXXX, Co-Signer received call saying account is past due by XXXX days. Multiple payment notices had been mailed to the account address which all stated the first due date was XX/XX/XXXX. A few days later Co-Signer received another call stating that the account was XXXX days past due. Multiple times logging into the account the online service portal shows that account was never past due nor delinquent on payments at anytime.
Lender states that an automatic auditing system audited the account and flagged my summer XXXX course as being out of full time enrollment effectively terminating my 6 month loan deferment as of XX/XX/XXXX. Representative on the phone call confirmed that the bot errored in flagging the account and could see that in the fall XXXX semester I was in fact still enrolled in school fulltime and the account should not have entered into the 6 month period.
On XX/XX/XXXX both the Co-Signer and my credit scores began showing that the accounts are behind payments by XXXX days. Disputes were filed with the credit bureau as well as a phone call to the lender. The lender confirmed, on a recorded line, that my account was not past due, was not delinquent by that of XXXX days or by any days and the first payment was due on XX/XX/XXXX. As well stated that the delinquency notices had been retracted from the credit bureaus/ On XXXX, XXXX, XXXX disputes with XXXX and XXXX were " resolved ''. One account on TransUnion was updated as being nondelinquent while the others still show as XXXX XXXX XXXX days past due. XXXX XXXX dispute publication shows that the lender confirmed that account was delinquent by XXXX XXXX XXXX days with date of first delinquency being XX/XX/XXXX
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| 12/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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It's sad I have to ask for your help as nelnet allegedly accused me of filing identity theft for student loan balance when I took the time to provide evidence on XX/XX/XXXX via certified mail Tracking XXXX and uploaded documents in the Neltnet portal on XX/XX/XXXX. On XX/XX/XXXX, I spoke to another lady who called and spoke with me for XXXX mins with ZERO assistance and stated if the school defrauded me and charge for room and board to inflate the numbers on the loan amount for their benefit is not Nelnets problem as they are only the servicer. The female on XX/XX/XXXX did not offer to investigate and validate the debt for excessive amount of over {$27000.00} + Interest accumulated since XXXX XXXX for room and board in which I attended school 100 % online. the loan balance is inacurrate and Nelnet does not care. I sent all info and still no recourse to fix the issue. It is unfair and unconscionable that I should pay for something I did not receive. I asked nelnet female agent on XX/XX/XXXX the detailed audit breakdown of the XXXX XXXX XXXX of my account, XXXX number and XXXX of Nelnet so I can offset my accounting records for the fraudulent amount tagged to the loan balance for room and boarding and I was denied the info I demanded on the phone to be mailed and also in my letter to Nelnet via certified mail and todate Nelnet is acting unconscionable and unfairly.
Nelnet also has failed to update my legal name since XX/XX/XXXX as this has affected issues with name variations on my consumer reports of not able to get instant approvals. I sent documents on in XXXX, XXXX and XXXX and to date I have been ignored Nelnet has all documents on file with respect to my dispute escalated to you now
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| 08/31/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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When I reviewed my credit report, I discovered that some of the information was erroneous. The XXXX credit bureau must validate these accounts in line with Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A ). This is not a duplicate nor is this complaint being filed by a third party, I am filing this complaint myself. Please see this complaint is processed to the letter of the law.
It is not authorized to fail to validate these reporting accounts as unverified information without providing any proof within the period allowed by law. The following accounts need to investigate and DELETE from erroneous reporting in my file are listed on my credit report : DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, XXXX-Late/Closed-XXXX DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX XXXX : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX XXXX DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX XXXX DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance XXXX {$0.00} Date Opened : XX/XX/XXXXXXXX XXXX
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| 07/17/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
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On XX/XX/2020 I contacted Nelnet - U.S. Department of Education via their email, XXXX requesting their assistance for my on-line account that is in the three year monitoring for XXXX to discharge my daughter 's student ( university of XXXX ) loans that I took out as PLUS loans.
Nelnet is not providing me with full on-line access to my account. I provided Nelnet with a video link XXXX XXXX XXXXXXXX which is accessible and readable and proves that there is NO information when I log onto my Nelnet on-line account. There is only a " Home '' and " Change Password '' button. There is NO account information including but not limited to my name, address, account number, documents filed on account, approvals for annual monitoring, function to upload documents is not available/not there, status of account, etc. When you look at the video link XXXX XXXX XXXX of my account, where I log on to my Nelnet account, there is NO identifying information there that even suggests that I have an account with Nelnet.
I tried to work with Nelnet and they refuse to provide me with full on-line access to my account. Further, Nelnet is not responding to me in accordance with my legal name that was on the student PLUS loan documents as XXXX XXXX XXXX. I object to Nelnet not responding to me in my full legal XXXX name of either XXXX XXXX XXXX or XXXX XXXX XXXX.
I am attaching the seven page email correspondence between Nelnet and me, XXXX XXXX XXXX from XX/XX/2020 through XX/XX/2020 to show that I have tried to work with Nelnet regarding the on-line account issue and Nelnet refuses to view the XXXX video and continues to ignore the fact that I am unable to " see '' any information on the log in of my account.
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| 07/31/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I was provided incorrect information by Nelnet regarding what benefits my student loans, that are in my father 's name, are eligible for. At the time of consolidation, we were told that the newly consolidated loan could be deferred if I were to pursue further education. This was very important in our decision to consolidate the loans as we had always planned to pursue further education ( Both my sister and myself are impacted by this. She also consolidated her loans post her graduation as well ). A couple months ago I had contacted Nelnet to discuss this topic along with switching the loans to income contingent repayment. During the multiple phone calls that took place during this day, I was told numerous things about my benefits from multiple people that contradicted each other. The end result was that I was told that I could not defer my student loans while being enrolled in school. This is a clear and blatant violation of the Dodd-Frank act. I was provided incorrect information that altered my decision making and in return has resulted in financial harm. To make matters worse, I was again told I could defer my student loans when I first complained about this violation to Nelnet. Then again, they told me this information was incorrect when I contacted them via phone. I have email evidence of this violation of the Dodd-Frank act that they committed. I have contacted Nelnet again about compensating me for this financial harm they have caused and they say they can not do anything and will not admit to wrong doing. Being that this is a violation of the Dodd-Frank act I believe I am not only correct about the issue but also entitled to compensation for the financial harm they have caused.
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| 02/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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On XX/XX/2022 I received a call and text from XXXX XXXX and XXXX XXXX, using ( XXXX ) XXXX. The message stated they were calling directly from the Department of Economic Impact. They wanted me to call back to enroll me in the student loan forgiveness program offered by the Biden administration. I called back and XXXX XXXX answered, he enrolled me in a program where I would make XXXX payments of {$190.00} USD directly to Nelnet, each monthly and with a XX/XX/2022 start date. After the 5 months, I would make {$39.00} USD payments directly to the Department of Education. I was told a total of {$31000.00} USD was deducted from my student loans. However, on XX/XX/2022 I realized the agreement I signed was very different from my recorded conversation with XXXX on XX/XX/2022. Instead of describing direct payments to Nelnet and the Department of Education, which XXXX XXXX guaranteed, the agreement stated payments to a third party by the name of XXXX XXXX. On XX/XX/XXXX, I became aware of frauds using the Biden administration as pretext. On XX/XX/XXXX, I froze and canceled my debit card, information which XXXX XXXX had collected during our call the day prior to start monthly payments to Nelnet and the Department of Education. My bank representative shared that they had received several calls similar to mine. After freezing and cancelling my debit card, I noticed that the agreement I signed did not entirely match the legal entity or agreement that XXXX XXXX stated he represented. Instead, he represented XXXX XXXX. On XX/XX/2022 I emailed XXXX XXXX to withdraw my consent from our agreement, effective immediately, and I notified him that I would be reporting him and his business to FTC for fraud.
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| 10/08/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In XXXX, I enrolled at XXXX XXXX XXXX to obtain an education in XXXX XXXX XXXX XXXX for which I had received an XXXX 's in XXXX. In order to be able to afford to go to this school, I was told to apply for a school loan ( several loans, as it turns out ) on the advice of the school rep and have been paying back since graduating.
However, it has come to my attention through my brother who lives in XXXX, within the last month, that the above-mentioned school has been closed down for being a predatory school. He proceeded to send me information regarding the school, see link XXXX XXXX XXXX I have been paying off my student loans since approx XXXX onwards, 13 years later, I am now a new mom with a XXXX old baby and I can not afford to pay the remainder of my loan. I've paid off at least XXXX of this debt. It sickens me to know that the school loan provider has not once mentioned any suggestion of a solution.
Since I graduated from XXXX XXXX XXXX in XXXX, there was no job placement or advice offered. I have not worked in the fashion industry utilizing my education and skills that were taught and apparently I was on the honor 's list and dean 's list for being an outstanding student - what good is that to me?
When I moved back to my home, I couldn't find a job with my, now-useless, degree and was so deflated for years with a degree that has no value and has cheated me of my self-worth.
The remainder of the loan is now with Nelnet. First, it was with XXXX XXXX - they crashed & burned, then XXXX took over the loan and now this new company. It's very frustrating to find out that the loan has moved companies. Who knows what arrangements have been agreed upon from one company to another.
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| 04/25/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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Hi I am in desperate need and would greatly appreciate your help. I called both XXXX as well as Nelnet requesting the original Promissory Note signed for the loans in question and was told that neither servicer had them in their possession. I called the Department of Education and I was told that I was not in their system. I logged onto XXXX and saw that they were reporting all of the student loans as closed. Then logged on a couple of weeks later and the loans were back active. I submitted a dispute to all three credit bureaus stating that they did not have the promissory note and I received a response from Nelnet saying that I had previously signed a forbearance ( hardship ) .Obviously, I signed the hardship forbearance because I could not afford to make the payments. I received a call from XXXX today and I was told that they will send me something in the mail soon ( possibly a promissory note ). I am not saying that I don't owe a student loan, I'm saying that I have no idea which loan is legitimately mine. I am confident that all of the loans that both XXXX and Nelnet say are owed by me are not mine. I have been dealing with illnesses most of my life but deemed XXXX in XX/XX/1998 by Social Security. I've tried working twice but found myself continuing to battle my illness which keeps me unable to work. I'm just asking for fairness and clarity. I was a victim of identity theft with XXXX XXXX, someone was stealing what little money I had. I filed a police report last year. Hopefully, whoever it is will be caught. Meanwhile, I am begging for your assistance. Please help me to secure the original promissory notes for all of the loans that have been assessed to my account. Thank You!!!!
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| 10/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I want to file a complaint against Great Lakes Loans servicer ( mygreatlakes.org ). I paid on my school loan during the COVID pause even when I didnt have to from XX/XX/XXXX all the way up to early XX/XX/XXXX of this year. I learned in late XXXX of this year that per the Covid CARES Act I could request a refund for the payments I made during that period so I jumped on that ASAP.
On XX/XX/XXXX I called and requested a refund with Great Lakes Loans. The man l spoke to on the phone told me I was eligible for at least $ XXXX back and he told me my refund should be processed and available in my bank account in about 30-40 days. Once we got off the phone I waited and after that time period had passed I still didnt see any changes on my account with them ( not even a balance update ) so I called again to make sure my refund request went through and this time they told me Id have to wait 60 days.
As of today ( XX/XX/XXXX ) its been at least 60 days now and I still dont even have a balance update on my account with them. Im losing patience because it doesnt seem like my request is actually getting processed and the White House just released the Student Loan Forgiveness Application ( and Ive been holding off on applying because my student loan account still hasnt been updated ). Online Im seeing a lot of people who applied for a refund with Great Lakes Loans in XXXX and XXXX getting their refunds way earlier than me while Ive been trying to be patient this whole time. Please help me speed up this process with my account so that I can finally apply to the Student Loan Forgiveness program before its too late. Great Lakes Loans customer support has been useless and I dont know what else to do
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| 07/31/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
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I took on a number of student loans during XXXX school. After I graduated in XXXX, I worked for the federal government, and sought information about the Public Service Loan Forgiveness Program ( " PSLF '' ) -- a program where I could get loan forgiveness on direct loans after 120 qualifying monthly payments.
In XX/XX/XXXX, Nelnet sent me an email telling me that I had qualified for a " Special Direct Consolidation Loan Opportunity. '' A copy of this email will be submitted with my comments. I spoke with several Nelnet representatives on the phone and told them that I wanted to consolidate my loans in order to make payments pursuant to the PSLF. I submitted an application. A copy of the email confirming my application will be submitted with my comments. After this, I continued to apply for income-based repayment and make payments on my loans, believing that my payments were counting toward loan forgiveness for all of my loans.
Years later, in XXXX, when I began the process of recertifying my payment program, a Nelnet representative told me that a significant portion of my loans ( nearly 50 % of the balance ) did not qualify for PSLF because they had not been consolidated as direct loans. I told her that I had consolidated in a " special direct consolidation loan opportunity '' and she told me that process hadn't actually consolidated my loans into direct loans. Now, on several follow up calls, Nelnet representatives have given me conflicting and inaccurate information about which of my loans might qualify for PSLF.
I believe that I was mislead by Nelnet telling me I was in a " DIRECT consolidated loan opportunity '' when in fact my loans were NOT consolidated into direct loans.
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| 02/04/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Older American |
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Nelnet contacted me concerning my student loan and their representative said I needed to consolidate the loan. I was concerned, due to financial losses I was counting on loan forgiveness. I was paying the loan on a regular basis and was under an income repayment plan. I was told the billing would resume in two months. This consolidation occurred for the months of XX/XX/XXXX and XXXX of XXXX. I was deeply concerned when Nelnet wanted to do this because I did not want any lapse in my repayment play. I did not ask for a consolidation. The loans had previously been consolidated early on. The representative reassured me that was not the case and my payment history would be continuous. Now after applying for loan forgiveness, I am informed I was placed on administrative forbearance by Nelnet for those two months so my record was interrupted. I specifically said that I did not want any lapse in my payment schedule. Now only one of the loans is showing as receiving continuous payments after this consolidation and on the one loan that is showing a recored, there are only 40 months of continuous payments recorded instead of over nine years. I was lied to by XXXX. I was afraid of their business dealings due to all of the recent bad publicity and now I understand why. I won't describe my situation but I have taught college level classes to disadvantaged and non-traditional students for over twenty years. However, I had two forbearances due to financial concerns but worked diligently to maintain a continuous payment record over the last nine years. This is incredibly distressing. I can't retire and am suffering from XXXX that may limit my future employment. I do not know what to do at this point.
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| 08/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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I requested before that XXXXdept. of ed. to stop furnishing information about a student loan to my consumer report. I am demanding that they stop reporting to my consumer report/ credit file immediately. Nelnet stated in a responds to me that, " we are also REQUIRED to report the loan status and balance to the national consumer reporting agencies ''. Please show me where in the ( fdcpa ), ( fcra ) OR FEDERAL LAW that states that you are mandated to report to the consumer reporting agency. Please send me PROOF. I requested this information before and you claim according to student aid/dept of edu that they require for you to report according to your contract with them. Since when company policy overrides the Law? That mean you and those companies are violating law. According to LAW 3.1.1 CFPB, it states that reporting to credit bureaus and other consumer reporting agencies by creditors is voluntary and historically has been.
Then you stated. " Under the Fair Credit Reporting Act, we have an obligation to ensure data we furnish to consumer reporting agencies is accurate. '' This statement is true but you need to be more specific about this statement. This statement claims in layman 's terms, IF any furnisher reports to the CRA 's it has to report accurate information, but no where does it says that furnisher 's are obligated to report. In addition, according to the FCRA, I have never given written instructions or permission to report to my consumer report/credit file. please send me proof that I gave written instruction. But I am giving written instruction to remove this from my credit file IMMEDIATELY. I am sending out an affidavit of truth to the email, through cfpb and via mail.
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| 12/11/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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Information pertaining to student loan accounts ending in XXXX are to be excluded from my consumer report.
15 U.SC. 1681 ( a ) ( 2 ) 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information- ( a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title.
( b ) Opt out ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; The term financial institution as outlined in 15 U.S. Code 6809- ( 3 ) Financial institution ( A ) In general The term financial institution means any institution the business of which is engaging in financial activities as described in section 1843 ( k ) of title 12.
15 U.S.C 1681a ( ii ) ; states a consumer reports does not include any report containing information solely as to transactions or experiences between consumer and the person making the report. Consumer reports are also not to include any authorization or approval of a specific extension of credit ( student loans ) directly or indirectly by the issuer of a credit card.
NELNET whom is the student loan servicer had disclosed the account balances as well.
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| 07/17/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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I was contacted by US Dept of Education/NELNET about a student plus loan that I did not sign for. During initial contact XXXX 2017, I stated that this was not my debt and that I wish to report it as fraudulent activity. At this time I requested a copy of the loan documents from NELNET. When I received and reviewed, I noticed several errors. The data on the loan documents were not my information, the contract was not signed and the signature was typed in, the loan documents listed an incorrect address, phone number and references. After disputing this information with NELNET I was told that I needed to file a police report, in which I did immediately. I provided the XXXX police report to NELNET ( incident # XXXX ), along with a statement notarized with my signature. Addtionally, I signed a certification/agreement of cooperation of identity theft claims and it too notarized. I received this form from www.myeddebt.ed.gov ( addressed to US Dept of Education - XXXX XXXX XXXX XXXX , TX XXXX ). This loan has been placed with a collection agency, who is reporting it on my credit reports. I 've also contacted the XXXX major credit reporting agencies asking them to remove and was told the debt has been validated by US Dept of Education. I 'm now being told by NELNET to provide my driver 's license and social security card and bills with my signature to prove this is not my signature. I feel I 've provided everything that has been asked of me and the debt has yet to validated made pursuant to 15 USC 1692g Sec. 809 ( b ) of the FDCPA. I wish to file this complaint against US Dept of Education/NELNET, XXXX XXXX , XXXX and XXXX for reporting inaccurate data.
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| 09/14/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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Nelnet has organized my loans into groups ( Group A, Group B, Group C, etc. ) and lists an " interest rate '' for each Group. For almost two years, I have been diligently making extra payments to the groups I believed had the highest interest rates.
I recently discovered the 6.276 % " interest rate '' listed for Group A is misleading. Group A actually contains XXXX separate loans : Loan XXXX ( about {$20000.00} ) is at 6.8 % interest, while the other XXXX ( totaling about {$10000.00} ) are at 5.41 %. So, even though I believed I was prioritizing my highest interest loans, I have been missing a {$20000.00} loan hidden among loans with lower ( in fact, the lowest ) interest.
This seems unfair and I can not help but suspect these groupings are intentional. A student loan servicer should not be able to hide high interest loans in a group with low interest loans, especially when that makes the entire group appear to have a lower interest rate.
When I first spoke with Nelnet, they informed me the only way to apply payments strictly to Group A, Loan XXXX was to make a payment to all of Group A, wait for it to clear, and then contact their accounting department to reallocate the payment. This whole process would XXXX XXXX days. Concerned about the delay and the prospect of having to do this for every payment, I then asked them to separate my Group A loans by interest rate. They claim they are processing the request.
I feel misled, but I am less concerned about my own situation than by the prospect of others having the same experience. This seems unfair and deceptive and I hope the Bureau can investigate whether Nelnet uses this practice regularly.
Thank you for your assistance.
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| 08/15/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Need information about my balance/terms
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Web |
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I have been attempting to get the promissory note for my consolidated loan ( done in 2005 ) since XX/XX/XXXX. For about a month, Nelnet claimed to have no information on my loan and no promissory note. I called almost daily. People would promise to look into the case and then not call back. I would ask to speak to a supervisor and instead get put to the main menu. When I would call back, there would be no documentation of my previous calls and I would have to start over. Finally, someone found my promissory note but the first XXXX pages were missing of the promissory note. Nelnet claims this is not their problem and blames Department of Education for not sending it to them.
I need the promissory note as I have qualified for loan repayment from the XXXX XXXX XXXX XXXX ( XXXX ). The XXXX said that if the first XXXX pages of my promissory note can not be found, I can submit a letter from Nelnet stating what loans ( type, amount, date ) that were including in my consolidation. Nelnet refuses to write the letter since they did not consolidate the loan, even though the government branch that consolidated the loan no longer exists. Nelnet said they can see the information about what loans went into my consolidation but will not put it in a letter. On my insistence, they have sent it to their legal department to review but said that just the review would take weeks and that they will not send the letter anyways.
I have been working with the Onbudsman Group and XXXX XXXX XXXX, who both state Nelnet should provide the letter and should have the full promissory note. Due to Nelnet 's poor customer service and negligence, I will lose my chance for loan repayment ( & gt ; {$200000.00} ).
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| 07/19/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account information incorrect
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Web |
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I was informed by my mortgage lender that Nelnet reported XXXX student loan debts in my name. One loan was reported in XX/XX/2023 in the amount of {$47000.00}. The second loan was reported in XX/XX/2023 in the amount of {$71000.00}. The {$47000.00} loan was reported inaccurately by Nelnet and is part of the {$71000.00} student loan. I contacted Nelnet by email and disputed the report. I also spent approximately XXXX hours on the phone this evening with Nelnet. The representative at Nelnet said that Nelnet is aware that the amount was reported inaccurately as they have received other complaints from other consumers as well. However, Nelnet refused to provide me with a letter stating that Nelnet inaccurately reported my student loan debt. I am in the midst of closing on a mortgage and the lender will not allow the loan to close without Nelnet addressing this issue in writing. I have sold my house and as of this Saturday, XX/XX/2023, I must vacate my current residence and I will be HOMELESS with XXXX dogs until Nelnet corrects their error or at least provides me with a letter clarifying that they made an error in reporting my student loan debt. I explained to the rep at Nelnet that I am XXXX and will not have housing after this Saturday because of Nelnet falsely reporting, and failing to correct, the inaccurate report made by Nelnet to all of the credit bureaus. Nelnet 's response was that it could take up to 60 days for Nelnet to correct their credit reporting error. Therefore, I will be homeless for XXXX plus days?!?! This is unacceptable! I am seeking assistance in getting this matter resolved quickly in order to help me, as a XXXX adult with a XXXX XXXX, retain stable housing.
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| 06/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Nelnet reported to all 3 credit bureaus that I had a student loan taken out with them. I have never applied for a student loan, I have never received a student loan, and I have never signed a contract for a student loan. This fraudulent loan was taken out with the use of my social security number ; however my name is not on the contract.
The references on the contract are not my relatives.
My name and my signature are not on the contract.
Nelnet refused to provide the original contract to me for over two years ; however continued to tarnish my name and credit score with false and fraudulent reports to all credit bureaus.
Nelnet reported my name and information to several third parties without written consent to share my personal and private information showing their illegal practice.
I have filed multiple police reports in which Nelnet has ignored. The police know the individual that applied for this loan in my name and Nelnet will not respond, they continue to fraudulently report my information to third parties.
Nelnet has information with 3 different names, 4 different addresses, and emails/phone numbers that have never belonged to me.
This fraudulent loan has caused significant hardship, including killing my buying power and tarnishing my name and credit score. I was unable to purchase my home because of the FRAUDULENT loan.
Nelnet is reporting payments being made that I never made on this fraudulent loan along with other false information ( false names, address, phone number ) that Nelnet is providing to the credit bureaus without my consent, knowledge, and without factual proof. Nelnet is engaging in illegal practices that need to be stopped immediately.
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| 01/24/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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Nelnet has been my loan servicer for XXXX groups of Stafford loans that I took out between XX/XX/XXXX-XX/XX/XXXX to pay for medical school. I began paying on my loans XX/XX/XXXX on an income-based repayment plan, because I was counseled by Nelnet that my loans qualified for the public service loan forgiveness ( PSLF ) program and I work in the nonprofit sector of XXXX. I diligently made my payments for six years, renewed my IBR annually, and checked in with Nelnet 1-2x a year to ensure everything was on track. This year, after making 6.5years of payments, I submitted my paperwork to the federal goverment PSLF and was denied on the basis that my loans were not " Direct '' loans as Nelnet had claimed them to be. When I called Nelnet I was told, " The government must have made a mistake, your loans should be eligible. '' When I asked them to look further or talk to a supervisor, they realized that " For six years we had been telling you the wrong information, your loans do not qualify. '' The representative also said, " If you do n't like the answer that you get when you call Nelnet, you should call back and speak to someone else. There are many people here that will say anything to get you off the phone. '' Nelnet made an egregious mistake that will cost me hundred of thousands of dollars. Instead of having my loans resolved in the next 3-4 years ( PSLF requires 10 years of payments/employment ), I am at least 10 years away from having my loans qualify for the PSLF. I am a highly educated, motivated and pro-active person who is feeling the strains of student debt, and I can not imagine how many others that Nelnet has wrongfully counseled regarding incorrect eligibility for PSLF.
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| 12/04/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Keep getting calls about your loan
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Web |
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My daughter was attending college up until XXXX, I had moved from XXXX XXXX to XXXX in XXXX. In early XXXX I pulled my credit and noticed there were derogatory reports on my credit report from a " nelnet ''. I had no idea who or what this was. So I called the company and asked what the issue was and why it was being reported to my credit report. After going through verification the customer service representative got rude, was swearing and threatening me. I again told Nelnet that there was no need to use such language or threaten me and was happy to work with them to clear this off my credit report since I was unaware of this bill. Nelnet did not have my recent address since I had moved out of state. When I had updated them with the correct contact information the calls came all hours of the night as shown by my cellular records after repeatedly telling them not to call. My first request to cease and desist was XXXX of XXXX, yet the threating phone calls kept coming in from Nelnet all hours of the day and night. The reports that Nelnet have made and continue to make to the credit buearas are false, when I explain to them it was an oversight and try to correct it, Nelnet again starts swearing and telling me that they are there to ruin my credit score across the 3 bureaus and make sure I do not obtain a job. In fact when I have tried to work with Nelnet to get this paid off in full so this does not affect my job search the customer service lady laughed and suggested that I " apply at XXXX that they are always hiring. '' This only scratches the surface of the horrors and harassment that Nelnet does and I am prepared to show you evidence of their repeated phone calls after hours.
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| 10/09/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I found out via an email from XXXX XXXX that a student loan had hit me account. I logged in to see it and it was taken out at XXXX XXXX in XXXX, GA. I called XXXX at XXXX XXXX on XX/XX/XXXX to say that someone opened up a fraudulent loan in my name. She told me to contact the Department of Education and would send me a packet to fill out and return. I talked to XXXX at the Dept of Education on XX/XX/XXXX. She said the loan was taken out on XX/XX/XXXX. She opened up a case. I called the XXXX Police Department in XXXX, MO on XX/XX/XXXX and spoke with XXXX XXXX. He opened up a case for it. I was sent a packet by Great Lakes to fill out and to send them a copy of my driver 's license, SS card, police report and other information. I did all that they asked of me to prove that it was not my loan. They denied me. I appealed it and they denied me again. They said, " Your Federal Direct Master Promissory Note ( Direct MPN ) was electronically signed on XX/XX/XXXX. Funds were used to pay for your attendance at XXXX XXXX XXXX XXXX XXXX. '' I don't even understand that. The loan was taken out in XXXX at XXXX XXXX. They then go on to say in the letter, " Your Direct MPN, dated XX/XX/XXXX, contains several items of information that assist in confirming your identity and by extension your relationship to the loan to include ( but not limited to ) your name, social securtiy number, date of birth and address. '' Anyone could steal that information! It happens every day. They denied my appeal. I don't know what else to do. This loan is not mine. I'm worried about it destroying my credit. I need to find out what else I can do to prove I never enrolled in this college or took out this loan.
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| 06/29/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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All my student loans were consolidated on XX/XX/XXXX by 'XXXX ', now known at 'Nelnet ' XXXX At that time, and at no time ever after XX/XX/XXXX did 'XXXX ', now known at 'Nelnet ' or did any other lender that my loans were sold to i.e. XXXX, XXXX XXXX contact me, inform me, or make any attempt at any time to offer me other types of loan payment options, or payment types. Additionally, all the above lenders nor did the any agency of the federal government ever inform me post XX/XX/XXXX of the passage of legislation related to the P.S.L.F. ( Public Service Loan Forgiveness Program. Today, XX/XX/XXXX @ XXXX Hours I called Nelnet XXXX and I explained my predicament, and they replied, " Hope the information we gave you helps, good luck! ". I have already applied, and been denied for the P.S.L.F. twice that I do qualify for as I have never missed a student loan payment, made over 120 payments, worked for a not for profit for over 10 years in a full time capacity. I also qualify for the new T.E.P.S.L.F. ( Temporary Expanded Public Service Student Loan Forgiveness Program, and am working with my Congressman XXXX XXXX to resolve this. I have authenticated the transfusion over over 250,000 blood products into patients over my Public Service Career. Not getting my student loans forgiven is a disgrace. ( I have attached no documents because their are none and nothing to submit-'Nelnet ' or did any other lender that my loans were sold to i.e. XXXX, XXXX XXXX contact me, inform me, or make any attempt at any time to offer me other types of loan payment options, or payment types ). Congressman XXXX XXXX 's office will be acting on my behalf you can also correspond with them as well as me.
|
| 09/15/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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On multiple occasions since the beginning of the year I have asked Nelnet, my student loan servicer, to send me copies of my monthly statements from XXXX XXXX to XXXX XXXX. Several times I was promised the statements but never received them, while on other occasions I was told that retrieving statements more than 12 months in the past was not possible. Nelnet states that all this data is purged from the system after 12 months time.
With a loan balance of {$120000.00} it seems highly unlikely that the company does not have records of my monthly statements going back farther than 12 months. I require these statements in order to verify that my student loan has been serviced correctly and that the amounts added as interest or capitalized to principal are correct. So far, the company has refused to cooperate.
Any large financial institution handling loans of this size : credit cards companies, banks, brokerage firms, all have the ability to locate statements going back several years. They are sometimes archived, but they are never deleted. If true, it is highly irresponsible of Nelnet to delete these statements when storage data these days is so inexpensive.
Since it seems highly improbable that these statements are no longer in their possession, I am writing to the CFPB to assist me in compelling Nelnet to retrieve these statements from their archives and to send them to me by mail or email. If they truly have deleted these statements as they claim, I would like them to recreate the information as one would see it on a monthly statement, and send me the results. Given the amount of this loan, it is unreasonable that Nelnet is refusing to comply with such a simple request.
|
| 01/28/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
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Web |
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The following document attached with this letter is an FTC Report. This document is proof that I was victim an identity fraud victim.
Your company continues to report fraudulent accounts that were open which is severely hurting my credit reputation and good name. Identity theft is a growing problem in the United States and it can happen to anyone, even you. I ask that you please review the attached document closely and carefully.
Please also be aware that any negative mark found on my credit reports for a debt that I dont owe, is a violation of the FCRA & FDCPA. Therefore, I demand that you permanently delete all fraud lent accounts that were opened as a result of identity theft. Along with the XXXX Police Report are copies of my most recent credit report receive by your company, highlighting all fraudulent accounts open AND inquiries made with my stolen personal information. I personally pointed out all fraudulent accounts to make it easier on you to process my request.
Failure to respond satisfactorily within 30 days of receipt of this letter may result in a small claims action against your company, seeking {$5000.00} per violation for 1. ) Defamation 2. ) Negligent Enablement of Identity Fraud 3. ) Violations of the Fair Credit Reporting Act My contact information is as follows : Name : XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX, Zip Code : XXXX, AL XXXX P.S. Please be aware that dependent upon your response, I may be detailing any potential issues with your company via an online public press release, including documentation of any potential small claims action.
Cc : Consumer Financial Protection Bureau Cc : Attorney Generals Office Cc : XXXX XXXX XXXX
|
| 03/05/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
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Web |
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I was advised to write to you by your customer service department concerning my credit rating with your company. I have enjoyed a credit account with you for many years. During the course of our business association, I have honored and respected my account agreement to the fullest. I appreciate how wonderful your service has always been.
Unfortunately, I was in a financial dilemma due to job loss. As a result, my payment to you were delayed. Because your account with me is extremely important I managed to borrow the money to cover the late payments. I made sure to fulfill my obligation to ensure that your company suffered no loss.
I am thankful and appreciative for the years of positive credit history that I have obtained through your company but now the late marks on my credit reports are causing me tremendous stress. I am trying to move up to a better paid position at my work, but the negative remarks are hurting my efforts.
This is where my " Goodwill Request '' comes in. I desperately need this promotion and I would be extremely appreciative if you would please complete a UDF - Universal Data Form and send it to the credit bureaus to reflect paid on time " never late ''.
The credit bureaus have advised me that they will report anything as instructed to by you, but they need to have that instruction in writing. I will place my account on auto pay and promise to make all payments on time in the future.
I beg that you may help me and take into consideration how good of a customer I have been and how long I have had an account with you. My family very much needs this to pay for medical care that we desperately need. I hope you can find it in your heart to help us.
|
| 10/04/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
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Web |
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- In XXXX of XXXX I applied for a loan consolidation through XXXX, to consolidate my loans that were in repayment.
- On XX/XX/XXXX of XXXX I was approved for a Direct Consolidation Loan in the amount of {$36000.00} from a loan servicer NelNet, to pay my outstanding balance on my federal loans and was approved.
- Approximately XXXX of XXXX, got a credit alert and received information from US Dept of Education that this loan defaulted.
- Reached out to both US Dept of Education and Nelnet on numerous occasions to resolve this issue and was told by Nelnet that account was in good standing.
- Contacted by US Dept of ED in XXXX of XXXX regarding notice of intent for Wage Garnishment for the balance of the loan.
- In XX/XX/XXXX I submitted documentation detailing that I consolidated the loan and have been paying on time and was subsequently denied.
- At this point a different collections agency is attempting to collect on this dept with added fees and interest in the amount of {$49000.00}. I currently have until XX/XX/XXXX to come up with a payment plan or they will proceed with garnishment.
- Called NelNet on XX/XX/XXXX, talked to a specialist, they stated they don't know how to help and they they paid XXXX/XXXX. They said to reach out to US Dept of ED.
- XX/XX/XXXX Contacted by assigned Creditor, XXXX XXXX, stating there was an error and I now actually only have until XX/XX/XXXX to come up with a payment plan or appeal the wage garnishment hearing in Federal District Court.
- XX/XX/XXXX Sent Certified letter to both Nelnet and US Dept of ED Administrative Wage Garnishment group requesting a detailed investigation into all loan accounts associated with my name.
|
| 10/03/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
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- In XXXX of XXXX I applied for a loan consolidation through XXXX, to consolidate my loans that were in repayment.
- On XX/XX/XXXX of XXXX I was approved for a Direct Consolidation Loan in the amount of {$36000.00} from a loan servicer NelNet, to pay my outstanding balance on my federal loans and was approved.
- Approximately XXXX of XXXX, got a credit alert and received information from US Dept of Education that this loan defaulted.
- Reached out to both US Dept of Education and Nelnet on numerous occasions to resolve this issue and was told by Nelnet that account was in good standing.
- Contacted by US Dept of ED in XXXX of XXXX regarding notice of intent for Wage Garnishment for the balance of the loan.
- In XX/XX/XXXX I submitted documentation detailing that I consolidated the loan and have been paying on time and was subsequently denied.
- At this point a different collections agency is attempting to collect on this dept with added fees and interest in the amount of {$49000.00}. I currently have until XX/XX/XXXX to come up with a payment plan or they will proceed with garnishment.
- Called NelNet on XX/XX/XXXX, talked to a specialist, they stated they don't know how to help and they they paid XXXX/XXXX. They said to reach out to US Dept of ED.
- XX/XX/XXXX Contacted by assigned Creditor, XXXX XXXX, stating there was an error and I now actually only have until XX/XX/XXXX to come up with a payment plan or appeal the wage garnishment hearing in Federal District Court.
- XX/XX/XXXX Sent Certified letter to both Nelnet and US Dept of ED Administrative Wage Garnishment group requesting a detailed investigation into all loan accounts associated with my name.
|
| 06/14/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem with the payoff process at the end of the loan
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Web |
Servicemember |
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My issue is actually about not being able to access information about my account. I would like to know the payoff amount so that I can pay the loan off, but have not received a response despite multiple communications. My loan is through XXXX XXXX, but their loan servicer is Firstmark Services On XX/XX/2021 I emailed Firstmark Services because my account was locked, I was unable to unlock it online and I was unable to get through to them by phone. I also asked to switch to paper statements since this is not the first time I have had trouble logging into my account.
On XX/XX/2021, Firstmark sent me an email through a secure link stating that a representative would reach out to me by phone and that I would need to allow 24-48 hours.
On XX/XX/2021, I emailed again because I had not received a phone call from Firstmark. I again asked to be switched to paper statements and for help unlocking my account.
On XX/XX/2021, XXXX XXXX from Firstmark sent me an email stating that they could not answer my question without further information.
On XX/XX/2021, I replied to Firstmark with the information they requested.
On XX/XX/2021, XXXX XXXX from Firstmark sent me an email stating that they could not answer my email without further information.
On XX/XX/2021, I mailed a letter to Firstmark Services detailing all the steps I had taken to reach them, including copies of all of the correspondence since XX/XX/XXXX, XXXX as of today XX/XX/2021, I have still not received a response. My letter also requested a payoff amount, that my statements be changed to paper statements and that I would be filing a complaint with the Consumer Finance Bureau if I did not receive a response.
|
| 02/16/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
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Web |
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I have a total of {$150000.00} outstanding The issue is that my servicer for four of these loans, nelnet, has {$46000.00} split into two payments. One for {$140.00}, and the other for {$60.00}.
I thought it woukd make sense to consolidate these notes, however, once on StudentAid.gov, the option to consolidate raises the interest rate from 6.8 % to 6.875 %, and it raises my monthly payment amount for the Extended Fixed plan to {$320.00} per month.
Whereas, my current two payments are a total of {$200.00} per month.
A simple loan consolidation should cost less money in the long run, not more.
I do not understand how these repayment estimates work : Standard You will pay a total of {$100000.00} over 360 months {$300.00} - $ XXXX/month Graduated You will pay a total of {$110000.00} over 360 months {$260.00} - $ XXXX/month Extended Fixed You will pay a total of {$96000.00} over 300 months {$320.00} - $ XXXX/month Extended Graduated You will pay a total of {$100000.00} over 300 months {$260.00} - {$45.00} Why am I scheduled to pay over twice what my loan principal is?
$ XXXX/XXXX = {$460.00} x 6.875 % = {$3100.00} + {$46000.00} = {$49000.00} total to pay back.
However, the Government student loan industry expects me to pay : Standard : $ XXXX/ {$49000.00} = 220.8 % of the original loan terms.
Graduated : $ XXXX/ {$49000.00} = 236.6 % of the original loan terms.
Extended Fixed : $ XXXX {$49000.00} = 195.7 % of the original loan terms.
Extended Graduated : $ XXXX/ {$49000.00} = 211.9 % of the original loan terms.
I'd like to know how this is legal? If I had borrowed a 300 % payday loan every semester to cover my expenses, at least I could declare bankruptcy.
|
| 02/16/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have been paying back student loans with Nelnet for years. However, in XX/XX/2018 they changed their policies and applied my payments to interest and principal on only one group of loans, instead of both. This made it look like I was paying down much more of the principal according to tax documents filed, and paying less interest than that which was actually accruing.
But according to their policy, the interest continued to accrue on the other set of loans on the order of over {$2300.00} that year. So, while I paid about {$5000.00} last year into the account, it looks like I only paid interest of {$810.00}. This is simply not true, since the interest continued to build up, they just reapplied it back into the principal. Essentially, I am now POORER because I can not deduct the amount of interest I actually was supposed to be paying all along on my taxes. They claim it helps to pay off my loans more quickly, but that is not true, since both groups of loans have the exact same interest rate, and interest continued to build on the other account, but their policy in place did not apply my monthly payments to that account 's interest.
This is a terrible policy that ultimately could make a lot of other borrowers poorer in the long run, like myself. This should not happen, and in fact, represents negligent business and loan practices. They told me they could not amend my 1098 E until next year, but the limit is {$2500.00} for interest per year, so even next year, I will not get the benefit of the full tax deduction that should have been in place this tax year. This kind of financial action should be illegal, if it is not already. Please save others from such a fate.
|
| 08/13/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Hi : I had taken a student loan from XXXX XXXX for financing my XXXX degree. Firstmark Services is the current service provider for XXXX. I have XXXX student loan accounts with XXXX, XXXX for the first year and the other for the second year of study. The money was provided by XXXX in XXXX installments.
Based on the agreement with XXXX at the start of the loan, I am entitled to 3 years of forbearance period on each of the XXXX accounts mentioned above. I called up Firstmark Services on XX/XX/2022 and was informed that XXXX of my accounts has 12 months of forbearance left and the other has 7 months left.
However, for the last couple of months the XXXX servicing team is refusing to apply the remaining forbearance period on my account. They are falsely stating that I am entitled to only 2 years of forbearance on each account.
Furthermore, they are asking for sensitive personal information such as the names of the companies that I have applied for a job to, personal bank statements etc. I have also been informed by external recruiters that XXXX has divulged my personal information to them. This is very disturbing.
The XXXX servicing team is not authorized to handle my account in any case. After my loans were disbursed, the operations of my account were transferred to Firstmark Services. The current interference of the XXXX servicing team is illegal and I suspect they may not be affiliated with the actual company. It is a very real possibility that the acts of the XXXX servicing team constitute some kind of fraud.
I have tried to reach the senior leadership at XXXX to gain more information on this matter but have not received any response or reply from them.
|
| 03/30/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
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Web |
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I don't remember the exact date other than mid to late XXXX XXXX when I attended XXXX XXXX ( option was available on the pulldown menu when signing up ) I never finished schooling and had to drop out due to family problems. in XXXX I applied for a loan forgiveness program with Nelnet/XXXX Discharge address U.S. Department of Education XXXX. XXXX XXXX XXXX, XXXX XXXX.
I applied for this program. Had to submit documents regarding SSDI monthly payments as well as medical proof. I was approved and went through their 3 year monitoring period. The accounts I had 1 for {$13000.00} and a second loan account for {$8900.00} totalling {$22000.00} should have been discharged in XXXX. Fast forward to XX/XX/XXXX I decide to fix my credit scores and reports to get out of debt. I discover I now have these 2 loans reinstated and no reason why. I have since XXXX of XXXX repeatedly have requested information regarding the account. They told me the account was reinstated but that's it nothing else. If I want to do the XXXX again I have to start all over. The only thing they have sent to me is the application but nothing else regarding the accounts. I am under the impression any and all lenders legally must give account access and information regarding any accounts owed otherwise they must legally discharge the loans/accounts immediately and remove from credit reports. I have asked numerous times now and still have yet to get any information. I have contacted a consumer attorney regarding this matter to see what can be done to be discharged ASAP.
My account number is the only thing I have XXXX. No other information as of right now due to them not giving me access to my account
|
| 06/10/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
|
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I re-applied in XXXX for continuing on the Income Based Repayment Plan with Nelnet, stud ent loan servicer. Company messaged me to state that they received the paperwork. Company did not contact me again until XXXX to state that my payment would be double (!!! ) from what I have been paying ( and that I was no longer in the IBRP program ). Upon calling, I was told the form I sent it was " expired. '' However, the form had an expiration date on it for XXXX ( XXXX XXXX ). The company also stated that they had sent me an email ( they did not ) and regular mail ( they did not ). Thus, I had not been notified of this " expired '' paperwork. Upon speaking to a manager, it was acknowledge that it was Nelnet 's error and they would reprocess that paperwork as it was the appropriate forms. Three weeks later, no correspondence from Nelnet except to state that my next payment ( still the increased payment ) was due. I called the company again, and they stated that the paperwork was expired and that they sent me a correspondence to fill out a new form. This was never sent to my email or home address. I now have to take a forbearance as they will not accept the payment I have already been paying for the last year, or quickly process the paperwork ( which according to them was the correct paperwork ) in order to avoid economic hardship. I have based my career on making timely payments in an appropriate loan repayment program and I do not know if forbearance will affect the Student Loan Forgiveness Program. Further, I was told by the company that the paperwork was not expired while on the phone the first time and they rescinded that without ever contacting me.
|
| 03/06/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
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Web |
|
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I 've been paying a student loan since XX/XX/XXXX. The original total loan amount on XXXX/XXXX/XXXX was {$17000.00} ( {$5800.00} & {$11000.00} ). I was consisted through XXXX XXXX had some financial issues, my loan went into default, corrected that and by XX/XX/XXXX was paying my loan consistently. Throughout my loan repayment, more money has been going towards interest than the principal. Prior to default in XX/XX/XXXX, I paid a total of {$7500.00}. After default, my balance was {$14.00}, XXXX. Payments from XXXX through XXXX has been {$6000.00} and my outstanding balance on XXXX/XXXX/XXXX was {$14000.00} prior to a {$200.00} payment. After this payment my balance is now {$14000.00} more than it was after my default in XX/XX/XXXX. Only {$60.00} went towards my principal. Please help me get out of this situation. I 've paid a total of {$15000.00} towards my student loan already and getting nowhere. It 's been 10 years of XXXX, and despite unemployment, divorce, salary cuts, and now a child in college my loan is still not paid because Nelnet is not distributing most of the payments towards the prinicipal. If you look at the documents attached of screenshots, for some month nothing goes towards the principal or like last month only {$1.00}. Please help me, I work as a teacher, my salary has been slashed or frozen for the last 5 years, and currently XXXX and now have a son in college. I have XXXX a total of 3 years at a XXXX. I 'm also very worried about saving for my retirement. This has been never ending and worrisome.
During my default, I filed a complaint to CFPB and received assistance and would like assistance for this issue which contributed to my default.
|
| 11/07/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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In XX/XX/2021, I filed for chapter XXXX bankruptcy. After filing, I attempted to make my regularly scheduled payment. My private student loan servicing company Firstmark, showed on their website, that no payment was due. I attempted to make a payment anyways and was prevented from doing so by the website, stating " payment could not be made at this time. '' As a result, I was under the impression that my loans were in forbearance during the bankruptcy because of the statement stating no payment due.
On XX/XX/2021, I received a letter from Firstmark stating my current amount due and showing a past due of {$250.00}. I called the company and told them what was stated above. The company stated that they were not allowed to have any debt collection with me during the bankruptcy and that I should have known payments were still due through the bankruptcy per my loan term agreement signed 15 years ago. I asked how you could state that my loans required no payment but still require a payment without notifying me of it. They stated that they weren't allowed to communicate by law as a result of the bankruptcy. I told them that I believed it was unfair and fraudulent to state on my account through their website that no payments were due and prevent me from being able to make a payment in my normal manner but still in fact require payment with no communication on how to make payments or the requirements that they be made.
I have been charged late fees as a result of the supposed missed payments and my credit score has gone down over 200 points as a result of them reporting every loan as in default for the period during the bankruptcy to my discharge date in XX/XX/2021.
|
| 04/04/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
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After receiving a copy of my credit report in XXXX of this year, I noticed my student loans were reflecting late payments for the months of XXXX 2015 and XXXX 2015. This did n't seem right so I logged into the national student loan database where all records are held for my federally backed student loans and printed out evidence that in fact my student loans were in forbearance during these months which began XXXX XXXX, 2015 and did n't go back into repayment status until XXXX XXXX, 2015 and where then put back into Forbearance in XXXX of 2015. With the evidence I found, I sent certified mail to all XXXX credit bureaus as well as the XXXX/Nelnet and specifically stated my reason for dispute along with all documentation I had gathered to support my claim. When I received their response, I was in total shock. They specifically stated that they were unable to update any information because I was not specific enough with my dispute and I needed to to provide the following information : -account being disputed -reason for dispute and -specific items I was disputing. I do n't understand how I did n't provide that because I specifically filled in -the account numbers I was disputing - my reason for dispute was that they were in forbearance during the time they were reporting my account late - and specifically gave them the dates my account was in forbearance and the dates they were reporting me as late. I ca n't get much more specific than that. I will include copies of all these items I sent to them as well with this claim so it is known exactly what was sent and I will also include my certified receitps etc. that my claim was received and not addressed accordingly.
|
| 11/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
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Web |
|
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I have contacted my loan borrower quite a few times to get an answer on why my payment of {$9600.00} on XX/XX/XXXX is not reflecting on my balance. Only {$3100.00} was processed for the payment.
Attempts of calls with long waits ( wait time was estimated to be less according to the automated machine system ) : XX/XX/XXXX XXXX ; waited XXXX minutes XX/XX/XXXX XXXX ; waited XXXX hour and XXXX minutes XX/XX/XXXX XXXX, waiting for XXXX minutes and told to enter the option to get a call back XX/XX/XXXX XXXX ; I emailed them to their written request email XX/XX/XXXX XXXX ; got the call back, talked to a woman ( call was XXXX minutes ), and she did not have an answer for me but did submit a request XX/XX/XXXX received a submission request confirmation email and to wait XXXX days to get to me XX/XX/XXXX I replied back to that submission request email I had received on XX/XX/XXXX because the timeframe stated was past due and I would like to resolve this issue XX/XX/XXXX I made three calls ( XXXX, XXXX and XXXX ), I would dial my selection to be able to speak to a representative but all of the calls would dropped until the last XXXX stated the center was closed. Their hours are Eastern time and I am on the XXXX time, their website states they closed at XXXX, which the center should have been open at the time I called.
XX/XX/XXXX XXXX, was able to speak to a representative, XXXX XXXX after waiting for XXXX hours. She did speak to high supervisors concern my issue and then mentioned the payment does show up on their system, yet due to being a big amount of payment they were doing a deeper investigation on it. Did not give an estimated time on how long this can take.
|
| 11/14/2022 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
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NOTICE TO AGENT IS NOTICE TO PRINCIPAL NOTICE TO PRINCIPAL IS NOTICE TO AGENT On XXXX of 2022 I looked through my consumer report and noticed an alleged debt by the company GREAT LAKES. Pursuant to XXXX XXXX ( XXXX ) the term debt means any obligation or alleged obligation of a consumer to pay money out of a transaction in which the money, property, insurance or services You can not obligate me to pay something that I am not the owner of. You have asked me to show proof that I am not the owner of the debt, but I can say this organization does not have proof that I am the owner of this debt. The proof of the person or organization that has ownership of this debt is the owner of the instrument of indebtedness, which is the contract with the consumers signature of his name. If you can not provide this contract, then I am not the owner of this debt. The organization who has this contract is now the debtor. The reason I asked for my signature is because this organization used my signature as a form of transaction to sell to other third-party security markets to profit. This XXXX XXXX debt collector left a receipt of this inquiry ( GREAT LAKES ) on my consumer report to destroy my credit. So, therefore, I am not the owner of this debt. If you can not send me the contract, then by law you have to remove this student loan from my consumer report. Do not send me a bill, I am asking for a contract of this debt with my signature. Again, do not send me a bill. Please remove XXXX XXXX XXXX XXXX, XXXX XXXX XXXX OF XXXX, and XXXX from my consumer report. Failure to comply would leave me no choice but to take legal action against this consumer reporting agency. Thank you.
|
| 01/30/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
|
Sometime during the month of XXXX, I called Nelnet to switch my automatic student loan payment from one checking account to another. I went ahead and made my XX/XX/XXXX payment from my old checking account and was told by Nelnet that my next payment will automatically debit out of my new checking account in XXXX. During the month of XXXX I checked my new checking account regularly to see if the student loan payment had been automatically debit from my account. It had not. I eventually checked my old checking account and revealed that Nelnet had continued to bill my old checking account which charged me over {$90.00} in late fees due to insufficient funds. I contacted Nelnet and they reviewed the XX/XX/XXXX phone call and confirmed my payments should have been switched to my new checking account but in order for them to return my money I had to send them bank statements showing the amount that came out of my bank account. I have sent Nelnet XXXX seperate copies of my bank statements over the last 3 weeks and they somehow still do not have copies in order to pay me my money back. I have had my bank send copies and I have also personally sent copies from a secure server at the XXXX I work at. There is absolutely no way they have not received the copies. I called yesterday to receive a copy of the phone call I had in XX/XX/XXXX with a customer service representative but was told I would have to get that information subpoena to court that they would not release the information. I understand if I am out {$90.00} so be it, but it is the principle that these big time student loan companies can do as they please and get away with it and no one can stand in their way.
|
| 11/27/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
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Web |
|
|
On XX/XX/2023 I sent a notice of dispute letter to Nelnet for inaccurate credit reporting on my credit report which is reporting missing information and inaccurate late payments that's reflect on almost several different accounts. I told Nelnet what the inaccuracies are and highlighted the section in which there were inaccuracies. They are responsible for thoroughly investigating the accounts since they are the data furnishers of information. On XX/XX/2023 the letter I wrote them was received. On XX/XX/2023 Nelnet wrote me a letter back which I received XX/XX/2023 of Nelnet stating that the account information was not going to be changed. I have provided this company with sufficient information, and they are assuming different. I'm not going to over prove myself to a company that is misreporting MY private account information. This is also my very first time disputing the inaccurate account information. It is a fact that this company did not do a thorough investigation into the matter which takes up to 30 days. Nelnet has violated my consumer rights per 15 USC 1681s-2 responsibilities of furnishers of information to consumer reporting agencies and 15 USC 1681o Civil liability for negligent noncompliance, and 15 USC 1681 Civil liability for willful noncompliance. This is unfair credit reporting practices and as a result Nelnet has shown themselves untrustworthy when reporting my personal account information to the Consumer Reporting Agencies. I want the inaccurate accounts that are still currently reported on my credit report deleted because it is affecting my credit worthiness, and the company has already proven that they are not going to correct the issue.
|
| 08/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I graduated from the XXXX XXXX XXXX XXXX in XXXX of 2023. I was a XXXX XXXX for XXXX continuous years until graduation. I received federal loans for each semester I was a student. I consolidated several of my loans at one point while being a student. Shortly before graduation my federal loan servicer was transferred from Great Lakes to Nelnet. Since the transfer I have had many issues. Firstly, All my loans were switched from the standard repayment plan ( the default repayment plan ) to an extended repayment plan. I did not request this transfer and I contacted Nelnet. They fixed this issue.
Secondly, of the XXXX loans that Nelnet is the servicer for I have various first payment due dates and only XXXX of my loans are in the XXXX month grace period. I have XXXX XXXX XXXX loans, XXXX XXXX XXXX loans, and XXXX XXXX XXXX loans. All of these loans are eligible for the 6 month grace period from the time of graduation and should all have a first payment due date of XX/XX/2023. The XXXX XXXX XXXX loans and the XXXX XXXX XXXX loans have various due dates in XX/XX/2023 while the XXXX XXXX XXXX loans are in the correct grace period with due dates of XX/XX/2023.
I have contacted Nelnet XXXX separate times and have been assured they would fix the issue. Each time I have called them they have stated a different reason for the issue and attempted to help correct the issue. The third time I called them they stated the loans were not eligible for the 6 month grace period and they could not fix the issue. Every information I am able to find assures me that all XXXX of my loans are eligible for the 6 month grace period and thus should all have a due date of XX/XX/2023.
|
| 10/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Submitted a refund request of XXXX payments made throughout the COVID-19 pause for a total of {$5000.00} on XX/XX/XXXX. Already submitted a CFPB complaint few weeks ago and Great Lakes replied back to me asking me to be patient with no ETA given. Called Great Lakes today on XX/XX/XXXX for an update of my refund request and was told it was still processing but the REP told me to cancel the initial request and resubmit it due to " new guidelines '' for how they sent out refund requests. The REP told me the Department of Education might have overlooked my request so resubmitting it might be faster. Before I gave her my permission to resubmit it she already comes back to tell me " Don't worry it's already resubmitted. '' So now my refund request is supposedly submitted on XX/XX/XXXX instead of XX/XX/XXXX. Now I feel like I am back to stage 1 behind everyone else? How is that fair? And what's the reason behind it? Each time I call Great Lakes the REPS gives me a different answers. Don't even know who is lying or not anymore. I've been told by various students/ex students who have their loan balance reinstated and refunds already processed or received and they requested early XXXX later than my initial XX/XX/XXXX request. Some Great Lakes REPS said it's processed in the order it is received but other REPS are telling me it is done by no random order? So which one is true? Who is lying and who is telling the truth? What they are doing it's unacceptable!!! The reps are nice but sorry to say they seem a bit clueless. I called 3 times in 1 day and each one have something different to say? What gives? Nobody in the Great Lakes department is on the same page at work.
|
| 03/13/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
This is a loan from XXXX XXXX through Firstmark services ( Third Party service ). I had availed 9 month COVID forbearance starting from XX/XX/2020 to XX/XX/2020. I called Firstmark Services in XXXX and asked about other financial forbearance programs that I can avail since my COVID forbearance was coming to an end. One of the agents said that I had a few more months ( 3 months to be specific ) in my COVID forbearance program that I can avail after which my normal forbearance program ( 10 months in total ) can be applied.
This happened to be misinformation as my COVID forbearance program was completely done by XX/XX/2020. Moreover, Firstmark Services automatically applied the normal forbearance to my account ( 10 months divided into sets of 2 month forbearances ) for 2 months. I wasnt informed in any manner about this. Since Im currently unemployed, I had made financial plans according to the information they provided in XX/XX/2020.
I called Firstmark Services and explained this whole situation. They apologized and provided loan modification option which will affect the borrowers and co-signers credit score. I requested at least an extra 2 month forbearance since it was a mistake of misinformation on their part. They said they cant help me with the COVID forbearance program and I cant avail another 2 months of the normal forbearance if I havent made 12 payments after the previous 2-month forbearance.
This seems to be totally unfair as I was misinformed about the forbearance options and I had made financial plans according to the wrong information they provided. This is more of a strenuous situation now as Ive been unemployed for the last few months.
|
| 11/07/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Since my payments have resumed I've paid nearly three ( now four ) times the amount of my monthly loans, and they have all been considered " late '' for every month.
I called on XXXX with no resolution other than being told my first payment of {$510.00} on XX/XX/XXXX ( applied towards XX/XX/XXXX ) wasn't allocated correctly therefore didn't count because I chose which parts of my loans I wanted my excess amount to be applied to. I took that as a lesson learned then paid for the total remaining balance for XX/XX/XXXX which was quoted as {$210.00} which was paid on XX/XX/XXXX. After this I received a statement on XX/XX/XXXX via their website in their inbox stating I had a {$0.00} balance for XX/XX/XXXX with a full breakdown of what I will owe, per loan, for the next due date on XX/XX/XXXX.
On XXXX I received a past due notice staying I was {$26.00} behind on XX/XX/XXXX and hadn't paid anything for XX/XX/XXXX. Afraid to cause damage to my credit score I paid a second time for XX/XX/XXXX and am fearful I will still be considered late on this payment.
Once I called completely confused how I could possibly have a statement that claims {$0.00} due but a past due notice as well I was given no resolution other than their system claims I'm behind therefore I have to pay. The person I talked to refused to pull up the statements I was referring to where it stated I owed {$0.00} and just continued to keep repeating I paid my loans incorrectly and must pay again to avoid delinquency.
At this point I have no idea to do since it appears they can charge me as many times as they want in a month and claim their systems say I'm late when contacting them about it.
|
| 10/09/2018 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Ok, SO! On XX/XX/XXXX I see 2 installment loans from the XXXX XXXXXXXX XXXX XXXX : one in the amount of {$2500.00} and another in the amount of {$2500.00}. THESE WERE NOT OPENED BY ME and you can see how much just pure XXXX I've been put through ever since XXXX when my husband started using my SSN AND out children 's to file taxes. I've had SO much stuff on my accounts that I've had to fight until I just felt like giving up because I can't. The XXXX XXXX XXXX XXXX XXXX remarks are so rude. They're just like nope this is you and that stands. Ok WHY. WHY DOES IT STAND WHEN I NEVER APPLIED FOR THESE LOANS? LOOK at my history! I'm having a problem now with FOUR fraudulent hard inquires showing up on my credit report and Equifax can't even confirm my idenity with my OWN SSN, DOB, OR NAME. WHAT DO I HAVE TO DO TO MAKE THESE HEARTLESS, CRUEL AND UNCARING PEOPLE SEE THIS IS RUINING MY LIFE. I'M SO TIRED OF FIGHTING BUT I CAN'T GIVE UP BC I CAN'T EVEN GET A {$500.00} LOAN YET I'VE HAD AUTO LOANS AND PAYDAY LOANS AND STUDENT LOANS AND ALL KINDS OF EXCUSE MY FRENCH BUT XXXX GOING UNDER MY NAME! The proof is THERE!!! They just are too wrapped up in themselves to realize this is causing ME to suffer bc i can't even rent a decent place to live or build any kind of future for myself bc they are flat out REFUSING TO ADMIT THEY ARE WRONG!!!! PLEASE PLEASE SOMEBODY HELP ME. IT'S THE XXXX XXXXXXXX XXXX XXXX ... THEY DON'T CARE IF IT'S THE TRUTH OR NOT BC THEY DON'T CARE ABOUT US AS PEOPLE BC THEY ARE FUELED BY GREED AND SELFISHNESS. I WILL KEEP FILING AND KEEP FILING until somebody does something about this. I'm sorry I'm upset but enough is enough I'm tired if this!!!
|
| 01/18/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
Nelnet is my federal student loan servicer. When I learned about the Public Service Loan Forgiveness ( PSLF ) program, I called my loan servicer to find out how to become qualified. At that time I was told there was no paper work to fill out until I had already worked ten years in a qualifying position. I asked if my position ( state government ) would qualify- they said yes. I called 2-3 times over the next six years to ask if there was paperwork or any other action I needed to take in order to have my loans forgiven under that plan. Each time I was ensured by a customer service representative that there was no action I needed to take. My most recent call to Nelnet was XXXX/XXXX/17 to re-certify my income-based payment, and during that call I made my regular inquiry about the PSLF program and my qualifications. I was told at that time that my loans should have been consolidated under the XXXX XXXX XXXX loan consolidation program before I began making those qualifying 120 consecutive payments. I spoke to a supervisor who gave me the same information. When I asked why I was given false information for the six previous years the supervisor said, " I do n't know why someone would tell you that. '' When I asked to make a complaint she told me that the complaint would only be good for employee training purposes- not to resolve my issue.
I did not accept job offers from private companies because I wanted to remain in a qualifying position for the PSLF program. This Nelnet " blunder '' has caused me to make approximately {$14000.00} in payments that could have been used for PSLF ; and narrow my career path by choosing to remain in state government service.
|
| 07/21/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
Following is a copy of my most recent letter to Nelnet : I am writing to you again to ask that you PLEASE SPECIFY WHAT YOU NEED FROM ME to show that I qualify for student loan discharge because I am on XXXX.
I have sent you everything you asked for ( over and over and over ) and you still deny me saying you did n't get the documents. And it 's funny that as soon as I send the requested documentation ( sent them three ( 3 ) times ), you send me a letter saying you did n't them.
I want you to BE SPECIFIC about what you need from me to qualify. If the document has a number or specific name or alpha-numeric number, please specify!
I WANT THIS MESS CLEARED UP because my credit report is still suffering!!! We have been working on it since XXXX of XXXX ( over a year! ) and the letter states it could take up to 30 days. It has been over 325 days and that 's ridiculous.
Also, when you recently ( XXXX/XXXX/XXXX ) bought or overtook my student loans, it shows on my credit report twice, ( which now totals the same amount three times! ) and INCREASED MY STUDENT LOAN DEBT BY {$6300.00} AS STATED ON THE ATTACHED SNAPSHOT OF MY CREDIT REPORT. Now it 's showing I owe over {$9000.00} in student loans and I actually only owe a little over {$2500.00}! Please correct my credit report duplications ( again ) which we have been working on for over a year! I only owe XXXX SET OF ( XXXX ) small LOANS, NOT XXXX!
If you ca n't get them either dismissed ( as they should be ) or correctly listed on my credit report within the next 30 days, I plan to write your superiors and they will track who was supposed to handle this and handle it correctly.
XXXX XXXX XXXX ; DOB XXXX
|
| 09/02/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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As of XXXX XXXX began overpaying/underpaying accounts allowing some to go delinquent then they sent me to collections. It took a month for XXXX to retroactively allocate funds to underpaid accounts and fix my credit. In XXXX, I pre-paid XXXX and XXXX yet received a letter seeking more money for XXXX. I spoke with them and they claimed that someone turned off prepayment in XXXX and would fix it. A week later I saw my account was asking for more money to cover XXXX. At that point I realized that they were not capable of resolving the issue.
I filed a XXXX claim and have been back and forth with XXXX. I shared XXXX complaint and responses with loan and banking professionals. They concur that XXXX made a series of errors and the responses do not reflect an understanding of the problem or resolution. In plain terms, they said XXXX doesn't know what it's talking about or has decided it would rather I make another overpayment to fix their mistake and go away. I do not want to make multiple payments for the same month because XXXX overpaid XXXX account at other accounts ' expense. XXXX needs to learn how to do its job.
XXXX needs to go back and redistribute my monthly payment to cover all of my individual accounts so that they are current. Doing so will show that I do not owe any money for the month of XXXX. Failure to do so is evidence that XXXX is incapable of doing what it is paid to do, which is manage student loan payments.
In short, XXXX 's only reasonable response to my complaint is to do what it is paid to do, which is take a monthly payment that meets or exceeds the minimum requirement on the statement and ensure all accounts are up to date.
|
| 05/14/2020 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
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I co-signed a school loan for my niece. My niece consolidated her debts on XX/XX/2020. I received a call from Firstmark Services on XX/XX/2020 at XXXX, notifying me the loan was past due in the amount of {$210.00}. I notified the Firstmark representative that my niece had just consolidated her loans and they should be receiving a correspondence or payment soon from the company. I informed the representative that there was no need to make further calls with the information I provided.
XX/XX/2020 at XXXX, I received another call from a Firstmark Services representative notifying me my niece loan was past due in the amount of {$210.00}. I informed her that I had already received a call and notified the previous caller that the loan payment was being taken care of by a debt consolidation company. I further informed her that I would consider any further phone calls to be harassment. The representative told me they were not harassing me and had the right to call me until the past due amount was paid.
I did not answer the following calls. XX/XX/2020, at XXXX, XX/XX/2020, at XXXX and XX/XX/2020, at XXXX. I answered a call on XX/XX/2020, at XXXX, a Firstmark Services representative named XXXX. I asked XXXX if they would know if their company had received any correspondence from the consolidation company notifying XXXX that they would be making payments. XXXX stated they would most likely just make the payments. I asked XXXX if he could see the notes from the previous calls, that I requested the phone calls to stop or I would take legal action for harassment. XXXX said it was in the notes but as long a the account was past due they would continue to call.
|
| 01/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Nelnet has improperly calculated my 5 years of continuous teaching multiple times as part of my XXXX Loan Forgiveness Application. I am using the XXXX Loan Forgiveness Application downloaded from the Studentaid.gov Web site as the authoritative document for instructions and definitions in filling out the XXXX Loan Forgiveness ( XXXX ) application. This downloaded application has an expiration date of XX/XX/XXXX.
The instructions on page 3 of the XXXX application in Section 7 state : If you need to list multiple XXXX or need more than one XXXX XXXX certification, the information required in Section 5 may be provided on a separate piece of paper and submitted with your completed form.
Attached are the second page of my submitted application and an additional sheet which contains a completed XXXX XXXX XXXX Section only. To be clear my submission has always been three pages. Page 1 and page 2 are sections 1 thru section 5 of the XXXX application. Page 3 was a copy of page 2 with only section 5 completed.
On page 4 of the XXXX application in Section 8 defines : An academic year is : Two complete and consecutive half years at different schools or for different XXXX service agencies.
The dates in the attached certifications are shown as follows : XXXX XXXX XXXX XX/XX/XXXX thru XX/XX/XXXX, and the XXXX XXXX XXXX XX/XX/XXXX thru XX/XX/XXXX. I am claiming the following continuous years of service : XX/XX/XXXX XX/XX/XXXX ( XXXX year of XXXX XXXX XXXX XXXX ), XX/XX/XXXX XX/XX/XXXX ( XXXX year of XXXX XXXX XXXX XXXX ), and XX/XX/XXXX XX/XX/XXXX ( 4 years of XXXX XXXX XXXX XXXX ). This service meets the requirements of 5 years of continuous service.
|
| 12/09/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
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I have XXXX public student loans that transferred from Nelnet to XXXX in XX/XX/XXXX. The total amount of these loans is {$180000.00}. I reviewed my credit report after being rejected from refinancing private loans I hold and discovered that the Nelnet loans that were paid out and transferred to XXXX were listed as open. Due to this error, my credit report incorrectly shows I have an additional {$180000.00} in debt.
I contacted both Nelnet and XXXX to try to remedy the issue. First, I contacted Nelnet through their online portal but was told that there was no issue with their reporting. I had not included my credit report because their online reporting function does not provide the option. To remedy this I sent, through certified mail, a copy of my credit report which showed the XXXX loans as open, the payout statement from Nelnet, and a statement from Nelnet stating my loans would be transferred to XXXX. This file was sent on XX/XX/XXXX and I received the confirmation of receipt by Nelnet on XX/XX/XXXX. I have not received a response from Nelnet on this issue as of XX/XX/XXXX. My credit report currently lists these Nelnet loans as open and the report shows the last update from Nelnet is XX/XX/XXXX.
I sent XXXX the same information as well. I received a response that there are no issues with the active status and as such my credit report still lists the Nelnet loans as active and shows that I have an additional {$180000.00} in debt that is just my federal student loans duplicated.
I believe that this inaccurate reporting XXXX have impacted my ability to refinance private student loans.
I have attached the information sent to both companies.
|
| 07/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I am writing to express my deep concern regarding your unauthorized access to my personal information without my consent. I would like to bring to your attention that I do not have any contractual agreement or affiliation with your company, yet you have accessed and reported information about me to XXXX.
This unauthorized access to my personal information is a direct violation of my privacy rights as guaranteed by the laws, including but not limited to the Fair Credit Reporting Act ( FCRA ) and the Privacy Act of 1974. According to these laws, companies are required to obtain proper consent before accessing and reporting personal information to credit reporting agencies.
I demand that you immediately remove any and all references to my account from XXXXXXXX XXXX report, as this information was accessed without my authorization. Failure to do so would further demonstrate your disregard for my privacy rights and may result in legal action for FCRA violations.
I expect Nelnet to take this matter seriously and rectify the situation promptly. I also request that you provide written confirmation of the removal of this unauthorized account from my XXXX report.
Please be advised that any failure to comply with these requests will leave me with no choice but to pursue all available legal remedies to protect my rights under the FCRA and other applicable laws.
There are 12 accounts reporting on my Consumer report that I do not consent to. I demand removal immediately.
I trust that you will address this matter with the urgency and seriousness it deserves. I eagerly await your prompt response and a resolution to this privacy violation.
Sincerely,
|
| 12/04/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Over the past six months, I've been trying to fix the incorrect personal information on my Nelnet to put myself into student loan repayment.
I graduated in XX/XX/XXXX ; however, my Nelnet account says that I am currently in school and will graduate in XX/XX/XXXX, which is incorrect. As a result, I am in in-school status and am unable to make qualifying payments for PSLF.
I first attempted to resolve this situation in XX/XX/XXXX by calling Nelnet. Unfortunately, I was unable to reach a representative the first XXXX times that I called due to hours-long wait times. As a result, I wasn't able to reach a human being on the telephone until XX/XX/XXXX. When I did finally reach a representative, she had no idea how to effectively fix this issue, and instead suggested that I call the university that I graduated from, XXXX University, to see if they had submitted the correct paperwork documenting my graduation.
I called XXXX and received confirmation from the XXXX XXXX XXXX XXXX XXXX that they had submitted the document recording my graduation twice ( once in XXXX and once in XXXX of XXXX ) to the federal office that oversees the distribution of these forms. I then attempted to call Nelnet back which - once again - took weeks, due to the hours-long wait times. In XX/XX/XXXX, I found the time to sit on hold for XXXX hours and reached a human representative, who told me that I should wait for the situation to rectify itself instead of making payments on my loan while an incorrect in-school status.
Because of Nelnet 's negligence, I have yet to be put into an administrative pause which is allowing incorrect interest to accrue on my principle balance.
|
| 09/13/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
|
I have been making monthly payments towards my student loans about 3 years ago. My situation changed a little over a year ago. I contacted Nelnet to discuss my options. I decided to go with the repayment earn as you go program. I was told there is a {$690.00} application fee but if I join now, My application fee would be {$590.00}. However, my application would not or could not be processed until my fee was paid. I was also told this fee could be made in monthly installments. So, since XXXX, I have made XXXX payments of {$190.00}. I submitted my application soon after I hung up the phone initially in XXXX. XXXX payments later I received a letter from Navient stating my application was being processed. I called them to discuss that letter, but did n't get through. I called Nelnet to see if my application was being processed. They said no, that they never even received it. This was in XXXX. After XXXX 's installment was auto drafted from my bank account, I called Nelnet again to see where my application stood. Again, they claim to have never received it. I then called Navient and got a hold of a lovely woman named XXXX who explained to me my application was indeed being processed. She also informed me Nelnet was no longer my provider and I should not have been asked to pay anything regarding an application fee because the service I was paying for is in fact free. She proceeded to give my phone numbers to people who could help me get this resolved. I am attaching documents from my bank showing the XXXX installments I made in the amount of {$590.00}. They are in a different name ( ACH XXXX ... ) than the Dept. of Education I usually made payments to.
|
| 07/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
In XXXX, I first submitted an application for XXXX Loan Forgiveness. I have been XXXX for XXXX XXXX. My application was kicked back because my chief administrator wrote my end work date was XX/XX/2022 and Great Lakes wrote that a future date could not be listed.
My superintendent filled it out again this time listing the current date & signing the current date.
My application was kicked back again because Great Lakes argued I didnt complete section 3 about previous loan forgiveness. That was incorrect and I had the copy proving it was complete. I resubmitted it to Great Lakes with a note saying it was complete.
Today, I spoke on the phone with a supervisor at Great Lakes after my application was denied a third time because The certifying officials signature date is before the end of the academic year this was exactly what Great Lakes asked them to do the first time they denied my application.
I spoke with the supervisor nearly an hour. First he argued that my XXXX XXXX XXXX was this year XXXX We counted together on the phone XXXX, XXXX, XXXX, XXXX, XXXX is XXXX years. He agreed and put me on hold. Then, he told me the application was only accepted after XX/XX/XXXX. I asked where that was written in the document, he put me on hold. He came back after XXXX minutes and said its written on the Department of Education website that only XXXX years can be listed on the application, no more than that. I asked him to direct me to that on the website and he said okay it isnt written there its just a rule. I asked how that is a rule if it is not listed. He told me the only way my application could be accepted if it was resubmitted all over again.
|
| 04/29/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Letter to Remove Inaccurate Credit Information Attention : Report Team at XXXX, XXXX, XXXX This letter serves as a formal complaint that you are reporting inaccurate and incomplete information on my credit report. The notation of the following late payment is inaccurate. Please investigate and verify that all data for this account is reporting accurately including every notation date and balance whether reported or not.
Dept of Ed/NelNet I also respectfully request to be provided proof of this alleged item, precisely proof that these payments were in fact late. By the provisions of the consumer protection laws, I demand that if unable to do so or lacking proof of these payments being late, please update my payment history to PAANL status ( Paid as agreed, never late ) and supply a corrected credit profile to any creditors who have requested a copy of my report in the last six months.
I am also requesting the description of the procedure used to determine the accuracy and completeness of the information. I have read that this must be provided within 15 days of the completion of your reinvestigation. I also read that under federal law, you have 30 days to complete your investigation.
It is my understanding that you must validate these items with the reporting creditor for accuracy. Please remove any information that the creditor can not verify. I know this must be complete within 30 days of the receipt of this letter, or you must remove the incorrect information.
Please send an updated copy of my credit report to the above address.
Thank you for your time and help in this matter.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX
|
| 02/16/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
I am a guarantor on my son 's student loans.My son was laid off in XXXX 2015. He was unable to make his student loan payment. When he called, they said that he had to make his loan current prior to them helping him due to his unemployment ( they do not have a record of his call ). Normally, when he is late, I receive a letter within a few days of the due date. This time I did not receive any letters until XXXX XXXX when he was 60 days late. However, I found out that he was 60 days late, when I went to apply for a loan and my credit rating was XXXX points lower than it should have been. I made the account current. I called to have then correct the credit report and they refused to do anything. Citizens the holder of the note said that Firstmark Services was responsible for the credit reporting and Firstmark said that XXXX was in charge of credit reporting. I told XXXX that I had a complaint and they offered no help. I told Firstmark that I wanted to talk to someone about my complaint and XXXX # XXXX said that there was nothing they could do about the credit reporting. Finally after a very long conversation XXXX said she could send me a complaint form. XXXX said her system said that they mailed notices to me, I said that I did not receive notices. They have my email and they did not email me. I do not receive monthly statements. They said that they called, but I did not talk to them. XXXX acknowledged that they were unable to talk to me by phone. I do not know when his payments are due. They did not offer to send my statements. They pressured me to allow them to make phone calls to me. I refused. I said that they could email me or send me mail.
|
| 04/30/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
There are 7 student loans reporting on my credit report, however there is only one account with the loan servicer and only one payment due. When I was selecting the repayment option for my student loans when I graduated, I was not informed that there was a payment due, which was {$0.00} because of the income based repayment plan. I wasn't made aware until I saw a 120 day late on my credit report. They told me I would have to send them tax returns, which I had yet to file, before they could revert back to the original repayment plan. Which took me 30-60 days to get to them. They have been reporting 7 separate accounts being 120+ days past due. But when I get a statement, there is only 1 payment due, not 7. This has been impossible to correct and extremely unfair. I have not been able to get approved for almost anything in over 7 years. I had to refinance the student loans so that they would stop reporting negatively. The next year when I sent them my returns, they said that " they '' didn't file my paperwork timely which then resulted in even more of lates. However, they were unwilling to correct he information reported to the credit bureau.
These accounts should be deleted based on the first late payment, which should have already happened.
In accordance with the Fair Credit Reporting Act, NelNet Account # XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, has violated my rights.
15 U.S.C 1681 Section 602 A. States I have the right to privacy.
15 U.S.C 1681 Section 604 A Section 2 : it also states a consumer reporting agency can not furnish a account without my written instructions.
They are in violation of the Fair Credit Reporting Act
|
| 06/09/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Hi, In the past I had placed my student loans on forbearance where they accrued interest for a long time. I was struggling and could not afford to pay and contacted Nelnet multiple times about options. They told me my sole only option was forbearance and to accrue interest. When I called them to switch to an income driven plan recently, I asked why they hadnt told me about that before and they said by law they didnt have to tell us all of our options until recent years. Nelnet then told me I should only do forbearance as a last resort and that its my worst option. I told them they were the ones who on numerous occasions told me that was the only option I was allowed to do. The Nelnet representative confirmed from her notes that they did in fact only tell me I could do forbearance in the past. I requested they remove all the interest I accrued and apply the income driven plan retroactively since their lie/error caused me to accrue thousands in interest when I couldve done an income driven plan while unemployed and paid a lower rate instead of going on Forbearance. She said they can not do that and that my only option now is to file complaints. She acknowledged on the phone and apologized for Nelnet lying about my options and forcing me into Forbearance but said she can not do anything.
This is my complaint and I would like for the accrued interest during the period I was wrongfully advised I only qualified for a forbearance plan to be reversed. I do not believe I should have to pay this interest as I was mislead and specifically asked multiple times if I could pay a lower rate while unemployed and then while struggling in XXXX.
Thank you.
|
| 10/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I applied for the SAVE plan at the end of XXXX. Nelnet has been processing the application since then. They have taken so long that I am now forced to make payments I wouldn't have to make under the SAVE plan, and I am being charged interest that I would not be charged under the SAVE plan.
Nelnet failed to notify me via email or letter that they require a {$5.00} mandatory payment to switch my student loans from IDR to the SAVE plan. Nelnet has not communicated anything to me regarding the status of my application the entire time it has been processing.
I waited three hours on hold to talk to an agent today who just told me that they forgot to send the email and that he would request they send it to me. I need a special link in the email in order to pay the {$5.00} so I can be put on the SAVE plan. Nelnet will not accept this payment over the phone and there is no way to do it over their website. Consumers need the special link, which is in the email that they don't send out. So my bank account continues to be held hostage while they take weeks upon weeks to process my application, and then fail to notify me when they need something despite my online account telling me to " refer to the letter or email we sent you ''. There is no letter, there is no email. It was never sent. How am I supposed to respond to something that they never sent?
The only way to contact Nelnet is via phone, because they do not respond to emails. If you want to talk to an agent, you have to wait three to four hours. People have to literally take time off of work and lose money just to talk to an agent about the accounts that Nelnet messed up in the first place.
|
| 12/17/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I am a natural person and federally protected consumer. I am responding to your email contact about a alleged debt you are attempting to collect. You contacted me by email on XX/XX/2021. You identified the alleged debt amount as {$11000.00}.
In pursuant to 15 U.S.Code 1692a ( 3 ), the term consumer means any natural person obligated or allegedly obligated to pay any debt. The term creditor means any person who offers or extends credit creating a debt or to who debt is owed, but such term does not include any person to the extent that he receives an assignment or transfer of a debt in default solely for the purpose of facilitating collection of such debt for another. I am the natural person that extended the credit meaning I am the original creditor.
In pursuant to 15 U.S.C 1692b ( 2 ), Any debt collector communicating with any person other than the consumer for the purpose of acquiring location information about the consumer shall not state that such consumer owes any debt. Great Lakes Services has violated federal law by stating that I owe an alleged debt. Im pursuant to 15 U.S.Code 1692g, I am demanding validation and documentary evidence of this alleged debt.
In pursuant to 15 U.S.Code 1692c ( c ), Please stop all communication with me and with this address about this debt. I am demanding that you remove this account from all major credit reporting agencies.
Record that I dispute having any obligation for this debt. If you forward or return this debt to another company, please indicate to them that it is disputed. If you report it to a credit reporting agency ( or have already done so ), also report that the debt is disputed.
|
| 02/16/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
I received a letter from XXXX the holder of my student loan, that they transferred my loan to a company called Firstmark Services. I was given contact information and a address for where to send my payments. I registered on their online student loan account, but saw no activity or an account set up for my XXXX student loan. I called Firstmark Services to inquire about my student loan account after I sent a payment to them on XX/XX/XXXX and saw no activity on line. I was told by a loan specialist, XXXX that XXXX never transferred my loan to Firstmark Services.
I told XXXX that Firstmark Services cashed my check on XX/XX/XXXX. I asked him if the money was never applied to my loan account then where was it applied, he said he did n't know. During the conversation he agreed that I needed a refund for the payment, because it was never applied to my student loan account, because I did n't have one at Firstmark Services. Since XX/XX/XXXX I have tried to work with XXXX to obtain a refund for the payment that was never applied to my account, because I do n't have an account with Firstmark Services.
XXXX does n't return my calls. He claimed that he put in a requests for a refund on XX/XX/XXXX, but as of today I have received no check from Firstmark Services. I tried to call XXXX but was unable to get pass the automated system to speak to a live person. I have been making the payments to my loan with the previous company, XXXX who XXXX transferred the loan to first before tranfering it again to Firstmark Services.
i need to get a refund from Firstmark Services for the money I sent to them that is not being applied to my student loan account.
|
| 05/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Letter to Remove Inaccurate Credit Information Attention : Report Team at XXXX This letter serves as a formal complaint that you are reporting inaccurate and incomplete information on my credit report. The notation of the following late payment is inaccurate. Please investigate and verify that all data for this account is reporting accurately including every notation date and balance whether reported or not.
Dept of Ed/NelNet I also respectfully request to be provided proof of this alleged item, precisely proof that these payments were in fact late. By the provisions of the consumer protection laws, I demand that if unable to do so or lacking proof of these payments being late, please update my payment history to PAANL status ( Paid as agreed, never late ) and supply a corrected credit profile to any creditors who have requested a copy of my report in the last six months.
I am also requesting the description of the procedure used to determine the accuracy and completeness of the information. I have read that this must be provided within 15 days of the completion of your reinvestigation. I also read that under federal law, you have 30 days to complete your investigation.
It is my understanding that you must validate these items with the reporting creditor for accuracy. Please remove any information that the creditor can not verify. I know this must be complete within 30 days of the receipt of this letter, or you must remove the incorrect information.
Please send an updated copy of my credit report to the above address.
Thank you for your time and help in this matter.
XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 07/12/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
The undersigned Secured Party caused a complaint to the Consumer Financial Protection Bureau ( CFPB ) about a fraudulent bank ( Great Lakes Student Loan ) placed on my consumer report by XXXX XXXX, and XXXX. Dear debt collector/ credit bureau . I am, a federally protected consumer. Subsections ( A ) and ( B ) of 15 USC 6802 prohibit the disclosure of my nonpublic personal information without my consent. Please remove Great Lakes Student Loan accounts from any public record. If all accounts are not removed the consumer is owed actual damages under 15 USC 1692K.
I have sent numerous letters to Great Lakes regarding the alleged debt they say I owe. I do not owe Great Lakes any money. Great Lakes has yet to send me anything bearing my wet-signature proving that I owe them anything. Great Lakes does not have my consent to furnish my Consumer report or share information with anyone.
At this time, I will also inform you that if your offices have reported invalidated information to any of the 3 major Credit Bureaus, such as XXXX XXXX, and XXXX prior to validation and proof of claim of the disputed debt, this action might constitute fraud under both Federal and State Laws. Due to this fact ; if any negative mark is found on any of the Claimant credit reports by your company or the company that you represent, I will not hesitate in bringing legal action against you and your client for the following : Violation of the Fair Credit Reporting Act Violation of the Fair Debt Collection Practices Act Defamation of Character Violation of United States Code TITLE 18 PART 1 CHAPTER 63 1341 ( Mail Fraud ) THIS IS A DIRECT VIOLATION OF THE FCRA AND FDCPA
|
| 09/25/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
A little back-story : Applied for the SAVE plan on XX/XX/XXXX. Submitted an email on XX/XX/XXXX without any response. Meanwhile I'd been switched to the regular plan and showed around {$1700.00} being due. Had to call on the status on XX/XX/XXXX and spent XXXX hour and XXXX minutes on the call just to be told a lot of things that weren't true. First they said that they sent an email saying they needed income verification. Never got that email and I allowed them to pull my tax return when applying, so income verification is not needed. They finally concluded that they didn't know what was going on, but looked like something in the back end was being worked on, and to call back in 2 days. Very stressful.
Now to my issue : Finally got the letter saying I'd been put on the SAVE plan on XX/XX/XXXX. Interest is still accruing and now the Nelnet portal shows no payment due until XXXX of XXXX. This is very concerning for a few reasons. While I currently have a {$0.00} dollar payment through the SAVE plan, I should still be getting credit toward the 25 years of repayments for my XXXX XXXX monthly " payment, '' and interest should be subsidized and stop accruing on my end. Neither of these are happening with the way Nelnet is doing this. I've spoken to other loan-holders, and the same thing is happening.
Very frustrated overall at Nelnet 's slow processing time, little to no response, and continuing to handle my loan incorrectly. I don't have hours to fix issues every time they come up. And super concerned at how my loan is not being handled per SAVE 's guidelines which will result in me
owing more and more money that shouldn't be accruing.
|
| 10/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Nelnet purchased my student loan during the pause. I am able to make payments now that the pause is over. I have received multiple automated calls from them informing me the pause is over & multiple emails from nelnet urging me to set up an online account. When I try to do this and enter my SSN and DOB, their system tells me that I need to call them because they do not have a valid email or phone number to set up multifactor authentication -- -BUT THEY HAVE EMAILED AND CALLED ME MULTIPLE TIMES!! I did not receive my statement in the US mail with ample time to mail a payment back-the statement was dated XX/XX/XXXX, but it did not arrive in my mailbox until Saturday XX/XX/XXXX, with a due date of XX/XX/XXXX, giving only 5 mailing days for a return payment. So I have been diligently trying to make an online payment and I've tried calling them to set up my account since Monday, XX/XX/XXXX ( their call center is closed weekends ). Expected hold times have been anywhere from 80min to 3 hours when I've called, and I held for 2 hours one day only to be disconnected on the transfer. I'm just trying to make a payment! I should not need to go through multiple levels of security to set up a payment especially when they used the method of contact they say they need multiple times to reach me. It's unreasonable to have over 2 hour hold times to simply set up your account. Security measures are important, but should not be implemented in a way that they hinder a customer 's ability to make payments when they're taking on thousands of new customers. There should be another option than making a phone call if their call center is not staffed for this.
|
| 12/17/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
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Web |
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I, XXXX XXXX XXXX, give authorization for Nelnet to move forward with this complaint.
I, XXXX XXXX XXXX, a natural person, signed a negotiable instrument, a promissory note, with FAFSA ( Free Application for Federal Student Aid ) on XXXX XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX for Eastern Michigan University.
An negotiable instrument is a " note '' if it is a promise and is a " draft '' if it is an order. If an instrument falls within the definition of both " note '' and " draft, '' a person entitled to enforce the instrument may treat it as either pursuant to UCC - 3-104 ( e ).
I am acting in good faith that I signed an negotiable instrument and accord and satisfaction by use of instrument. Pursuant to UCC 3-311 Accord and Satisfaction by use of an instrument, that " If a person against whom a claim is asserted proves that ( i ) that person in good faith tendered an instrument to the claimant as full satisfaction of the claim, ( ii ) the amount of the claim was unliquidated or subject to a bona fide dispute, and ( iii ) the claimant obtained payment of the instrument, the following subsections apply. '' Pursuant to UCC 9-102, a " Promissory note '' means an instrument that evidences a promise to pay a monetary obligation, does not evidence an order to pay, and does not contain an acknowledgment by a bank that the bank has received for deposit a sum of money or funds. Nelnet ServicingXXXX a bank, is reporting on my consumer credit report of alleged debt that I signed an negotiable instrument for repayment.
Where did Nelnet get the evidence of an order to pay or when did they receive the deposit of money or funds?
|
| 08/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
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Web |
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THE US Department of Education and XXXX XXXX violated " Privacy Act of 1974 '', and " Family Educational Rights and Privacy Act '' rights according laws and statutes in regards to the PRIVACY of my student education records.
Per the Family Educational Rights and Privacy Act ( FERPA ), no unauthorized third-parties should have any supposed educational record and report them to data furnishers of any sort : The Family Educational Rights and Privacy Act ( FERPA ) is a federal law enacted in 1974 that protects the privacy of student education records. FERPA applies to any public or private elementary, secondary, or post-secondary school. 20 USC 1232g ( b ) No agency shall disclose any record which is contained in a system of records by any means of communication to any person, or to another agency, except pursuant to a written request by, or with the prior written consent of, the individual to whom the record pertains [ subject to 12 exceptions ]. 5 U.S.C. 552a ( b ).
20 U.S.C. 1232g As a consumer I was never given noticed or authorized the transmission of personal identifiable information -- -- - In XXXX XXXX XXXX XXXX XXXX XXXX XXXX, the Courts said, during a dispute and subsequent reinvestigation, with the original creditor, collector or a credit bureau, that the original creditor or collector, must provide account-level documentation.
That means an original contract or similar proof, not just a printout of the payments that were made. Provide all DOCUMENTARY EVIDENCE from the public and private side according to GAAP that this is a valid and verifiable debt you are reporting and claiming the accused debtor, myself, owes.
|
| 02/06/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
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Web |
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After experiencing a hardship associated with the wildfires which affected my employment in the XXXX XXXX Area in XX/XX/2019, I made every attempt to secure a Natural Disaster Forbearance with my loans serviced by FIRSTMARK SERVICES, owned by XXXX XXXX. While all of my other private student loan lenders were willing to work with me, FIRSTMARK SERVICES were unable or unwilling to assist me with a Natural Disaster or Administrative Forbearance on the technicality that the disaster was declared as a FEMA Emergency as opposed to a disaster. I had been previously advised by a FIRSTMARK Representative that I would be able to be placed on an Administrative Forbearance as an exception given the severe hardship the disaster had on my employment, but was disconnected and future representatives were unable to assist me with this information or a forbearance. Again, it must be stressed that all other private lenders were willing to assist me during this difficult time, and FIRSTMARK SERVICES Should stand by their customers during these times as well.
As a student borrower whom has experienced severe hardship as a result of the natural disaster as previously noted, it is very disheartening that FIRSTMARK SERVICES is unwilling to place my account in a Natural Disaster or Administrative for the 3-6 month period as previously promised for these types of disasters, which has caused significant hardship for myself and family. At this time, I am requesting immediate assistance from the Consumer Financial Protection Bureau in assisting me with the placement of these loans on one of the forbearances as requested during this very difficult time.
|
| 02/01/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
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On XX/XX/XXXX my fEDERAL REFUND WAS APPLIED TO THE UD=S DEPARTMENT OF EDUCATION XXXX
FILED A SPOUSAL INJURED AND MY REFUND WAS GIVEN BACK THE SCHOOL XXXX XXXX LOAN IS FROM 25 YEARS.
I LEFT THE SCHOOL NOT COMPLETING AND THE LOAN WAS APPLIED TO MISCLEANEOUS CHARGES. I NEVER COMPLETED SCHOOL THERE.
I BECAME XXXX XX/XX/XXXX.
NEXT MEDICAL REVIEW BY SOCECURITY IS XX/XX/XXXX MEDICAL RE EXAM CYCLE IS 3+ YEARS XX/XX/XXXX AND XX/XX/XXXX SOCIAL SECURITY WROTE THERE WERE NOT GOING TO REVIEW MY CASE.
CALLED us department AND WAS TOLD MY ACCOUNT DOES NOT EXIST.
us dEPARTMENT CALLED BACK AND CONFIRMED I HAD NO ACCOUNT WITH THEM.
I HAVE SENT THE BENEFIT PLANNING QUERY AND IT SAYS DISABLE WORKER.
2. IT TELLS THE DATE I WAS DIABLED WHICH IS XX/XX/XXXX AND THE NEXT REVIEW CYCLE IS XX/XX/XXXX WHICH 7 YEARS.
nELNET KEEPS SAYING THEY DID NOT RECEIVE THE BENEFIT QUERY AND AFTER THREE YEARS ARE TRYING TO TAKE MONEY BY TAX LOOPHOLE NELNET HAS IN THE PASSED CALL THE RSIDENCE AND LEFT MEESAGE WITH FAMILY MEMBERS.
NELNET IS NOW USING AN OUTSIDE COLLECTOR XXXX XXXX AND WHEN I ANSWERED THE PHONE AND TOLD THEM I BEEN THROUGH THIS EXERCISE THEY SAID THEY WILL MOVE THE CASE TO ANOTHER DEPARTMENT AND CONTACT NELNET.
THEY DONT HAVE THE PAPERWORK TO ANSWER QUESTIONS.
WHAT DOESNT NELNET GET IAM XXXX FOR LIFE.
MY SYSMPTOMS WILL NOT GET BETTER OR PROGRESS.
IF I TAKE MY MEDICATIONS.
NOW THEY ARE TREATHENING AGAIN TO FORGO MY TAXES WHEN IT IS A SPOUSAL INCOME. SECOND TIME.
THE LOAN IS NOW AT {$13000.00} OVER BILLED WITH INTEREST RATE.
THE SCHOOL DID NOT HAVE PROPER MANAGEMENT FOR LOANS.
REYCYCLE.
I NEVER USED HALF THE LOAN. LEFT THE SCHOOL.
|
| 03/07/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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|
Good afternoon, I am submitting a complaint against the student Loan Company Nelnet who serviced my student loans from XXXX to XXXX while I attended the University XXXX XXXX XXXX XXXX XXXX XXXX XXXX in XXXX XXXX, California. During my time as a a student at XXXX XXXX, I was never informed of possible Loan repayment options such as Income Driven Plans or the Public Loan Forgiveness Program, which has been on the news under President Biden 's administration. Millions of students are drowning in student debt according to recent stats. US student debt has increased to trillions of dollars due in part for predatory practices used by student loan companies such as XXXX, Nelnet, etc.
I worked full time for XXXX XXXX XXXX Department of Public Health in XXXX XXXX XXXX as a XXXX XXXX in XXXX from XXXX to XXXX. XXXX XXXX XXXX Department of XXXX is a non profit, XXXX organization, which could have qualified me for the Public Loan Forgiveness, yet Nelnet did not provide with this is information. I worked there from XX/XX/XXXX to XX/XX/XXXX, yet I was never enrolled in the XXXXublic Loan Forgiveness Program or Income Driven Plans by Nelnet. If I had been, I would have qualifying payments under the Public Loan Forgiveness Program to get student loan forgiveness at this point.
I am the first one in my family to attend higher education. I always relied on my loan company to advise me the best it was possible regarding repayment options, but it looks like Nelnet did quite the opposite. Therefore, I ask for Nelnet to review my case. My time worked for a non profit organization should not be forgiven. Nelnet needs to be accountable for this.
|
| 03/15/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
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I previously had my substantial student debt serviced by XXXX. Within the last year, the servicer was changed or the account was sold to Nelnet.
Under XXXX, by default any overpayment of your monthly payment amount was automatically applied to principal. Thus, in the case of long term repayment plan, reducing the term and overall dollar amount of payments over the life of the loan.
With Nelnet, there is no option to apply overpayments directly to principal on their paper statements or on the website ( I use electronic payments through the website ). Nelnet by default takes your overpayment and applies it to reduce your next payment. Buried deep within the fine print, dropdown menus, and additional steps which include a phone call to an account representative, there is an option to call them to change the allocation and have overpayment applied directly to principal.
I submit there is a very good reason this feature is buried and not easy to accomplish. The servicer will be fleecing anyone who does not understand the difference of advancing to a future payment vs being applied to principal. I am sure there are plenty of borrowers out there that do not understand the difference and will ultimately be paying more than necessary over the life of the loan. I believe this is a deceptive practice. A practice I actually believed was illegal but perhaps only when applied to credit card issuers.
I generally do not take the time to write complaints, but this practice will result in perhaps many thousands of borrowers significantly overpaying on a long term loan because they being taken advantage of by these deceptive practices.
|
| 05/24/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
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In XX/XX/XXXX Nelnet advised me to consolidate a federal loan which I recieved to obtain my XXXXXXXX XXXX with 2 consolidated parent plus loans which I got in my divorce. Nelnet advised me to consolidate and assured me it would not affect the Public Loan Forgiveness plan I had been on since XX/XX/XXXX. I made numerous calls to make sure I was given the correct information and each Nelnet representative said the exact same thing - that it would not without a doubt change my PLF plan. Now at XXXX - XXXX XXXXXXXX XXXX says that I only show 4 qualifying payments out of 120 payments due to Nelnet or Dept of Ed 's failure to report my payments and the misinformation I was given by them that consolidating Parent Plus Loans with mu Federal Loan would make my Public Loan Forgiveness payments start over from XX/XX/XXXX. I am devastated because I will be retiring in 5 years and I would have to go on 20 year plan instead of 10 year plan. If I had been advised correctly I would never have consolidated in XX/XX/XXXX. Since XX/XX/XXXX I have made 70 out of 120 payments. However XXXX only shows 4. I am a single parent working on a XXXX XXXX salary with XXXX child in school and helping my other XXXX age student. My low income payments went from 88 because I had XXXX children in XX/XX/XXXX on my tax returns -- since XXXX of my children are grown - and share tax years with my ex husband - I can only show one on tax returns which makes my payments XXXX from XXXX. Now I am struggling making the higher payment each month. I sincerely hope you can help me reslove this by getting XXXX to count the 72 years and lower my monthly paynents. Thank you.
|
| 01/09/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
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On XXXX, I called NELNET and requested a pay off amount/statement. They only provided me with the balance of {$130000.00}. This information was given to XXXX XXXX, the new company who was taking over my loan, and paid off the amount in about 30 days. On XXXX, I received communication from NELNET they received this payment, but I still owed them {$810.00}. The Account Manager at NELNET admitted they conducted business wrong, but could not write off the amount owed, only the Dept. of Education. I called the Dept. of Education and spoke to a supervisor, who said that was not true and NELNET had the ability to forgive the amount owed. I filed a compliant with them, report # XXXX. I also field a complaint with OMBDSMA, case # XXXX, but the investigation will take 60 days. On XXXX, I called NELNET back and spoke to another supervisor and explained this new information. The supervisor told me they did an internal investigation, listened to my recorded phone call from XXXX and I was still responsible for the interest amount owed and had to pay it based on my signed Promissory Note. I asked the supervisor for a copy of their investigation and phone call and was not provided anything, other than an e-mail that the matter was looked into and I was responsible, even though they admit to the business error. I have no idea who is telling the truth, NLENET or the Dept. of Education and am asking for the interest owed to be forgiven. In my opinion, this is a form of theft, as they have no supporting evidence and are trying to get more money out of me. Also, interest is still occurring daily at the rate of XXXX cents a day. Please help me.
|
| 07/29/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
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Hello, I 've been trying to pay off my student loans. Every month I pay about XXXX extra on my highest interest loan. I always check the " do not advance due date '' check box. For months, this has allowed me to make the payment for the month and apply the rest of the payment to principle. Yet, when I made my payment this month, I logged in and found out that I still was expected to pay my payment for the month again. I called to talk to a representative and she said that " They have no explanation why the payment system is not working correctly ''. She also said " it 's being " wonky '' this month '' and could give no further explanation.
She then said I should pay my payment again this month ( while having no explanation as to how this would affect my interest accrued ) or that I could have my payment deferred into the next month because the system was being wonky.
I do n't feel that this is an adequate explanation and I have no reassurance that my payments are being applied correctly. If I had n't logged in early this month I would have had to pay additional interest and penalties.
It 's not my job to debug their IT systems and I would like an explanation and some reassurance that my account is n't being overcharged. I also do n't feel I should have to constantly log in to make sure that their system is n't being " wonky '' and making me make additional payments that I do n't owe. She also tried to blame it on me for checking the " due not advance due date '' checkbox, but that still means I 'm making the payment for the month. It just does n't apply it 3-4 months out when I pay extra towards the loan.
Thanks.
|
| 04/12/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
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My student loan was XXXX in 2010 according to the XXXX, in response to my request because of becoming XXXX, this according to letters received from the XXXX in response to inquiries from XXXX representatives XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX. In my complaint against Nelnet was included an illegal double charge against my credit. In my attempts to speak directly to Nelnet, I was assured by them that they would drop the illegal double charges off of my credit but they never have even to this day. Nelnet went as far as to request in a recorded conversation with me, asking my permission to continue contacting me via my phone and email in an obvious attempt to continue harassing me. I have spent the last XXXX or more years paying higher auto insurance rates, paying higher deposits on rentals and being refused credit cards and have been adversely affected in my quality of living because of the illegal and harassing practices of Nelnet. This company is supposedly acting as a branch of the federal government but I read online that they are the biggest scam known in this XXXX I am demanding not only to have my credit cleared as I have written the XXXX major credit bureaus of Relent 's illegal activities but Nelnet continues their claims, but I also DEMAND to be reimbursed for the loss of quality of life in this case of this great scam practiced by Nelnet. I and my wife are both XXXX Americans and we continue to suffer a loss of quality of life because of this sickening company that for some reason is still being allowed to practice " business as usual '' in this country, no doubt because of crooks who run this country.
|
| 09/24/2018 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
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XXXX XXXX assumed management of my XXXX XXXX loans in May. Apparently, I selected " online billing '' as an option but selected against receiving email notifications. This was according to a conversation I had with a represented on Mon XX/XX/XXXX. I was past due by 2 months but had not received notification of this from XXXX XXXX or XXXX XXXX. I spoke to a representative XXXX XXXX ) on Thu XX/XX/XXXX and was told " all delinquent accounts are sent notifications by mail. '' I spoke to her supervisor ( XXXX ) and was told " delinquent notifications can be sent by email. '' I told them that there was clearly a process issue that would allow for online bill pay but not for any online notifications of delinquencies. I asked that the negative filing be waived from my credit report but I was told this couldn't be done without speaking to 'superiors. ' I was assured that I would be contacted the following morning ( Fri XX/XX/XXXX ) but I have yet to receive a call. My credit score before this mishap was XXXX, which indicates a long history of paying my bills consistently and on time. I believe the company has a fiduciary duty to ensure that the person holding the loan has been contacted and informed of pending actions before taking actions that can negatively impact their credit score. At NO TIME did I receive a written notification or telephone call. I believe that these actions constitute a breach of fiduciary duty, possible libel for aggressive pursuing this course of action when, in fact, a process issue created this problem, and potentially fraud because of the misinformation I was provided when I contacted the agency.
|
| 10/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I submitted a request to change my federal student loan to the XXXX plan XX/XX/XXXX. Nelnet never responded to my request. Even after the loan application was changed to " accepted '' on XXXX on XX/XX/XXXX, my prior, much higher, monthly payment continued to show on the Nelnet website.
I called Nelnet on XX/XX/XXXX and they said I should wait 14 days after the application was submitted through studentaid.gov before checking it's status. I said I had. They said wait another 3 days. Nothing changed on the Nelnet website.
I called again on XX/XX/XXXX and they said they had sent an email requesting more information from me and couldn't process the loan application without my tax return, DESPITE me giving access to my tax returns through studentaid.gov. So I submitted my tax returns through the Nelnet website. The representative said wait another 14 days. He said that I should be receiving status update emails every 10 days. I've never received a single status email, despite receiving several other emails.
I checked again today XX/XX/XXXX. Still nothing has changed on the Nelnet website. The automated system said that I should have received a response " XXXX business days '' after the information was submitted. I tried speaking to a representative but the phone was cut off because " Our office is closed '' despite it being within the automated system 's stated open hours for the customer service line. It's been XXXX weeks since my original request. I need Nelnet to change my loan repayment program before my repayments begin. I've done everything they've asked. They are unresponsive and unhelpful. I miss Great Lakes.
|
| 01/23/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I acquired the loan in XX/XX/XXXXto pay for grad school and have several concerns. First, I assumed because XXXX ( Now it has sold my loan several times to XXXX, now NelNet ) was under the PSLF ( Public Service Federal Loan Forgiveness ) at the time that if I committed to my education career without default for 10 years then I would be eligible for the Loan Forgiveness. However, recently I was denied because XXXX is no longer under the PSLF, although I have paid faithfully without default. I was so discouraged because I already had issues with how the payment plan was so skewed. For example, I have been paying on time ( monthly charges range from {$240.00} to {$330.00} ) since XXXX but yet have only paid {$2100.00} of the original loan of {$59000.00} in 10 years. This is outrageous! I feel trapped, cheated, and belittled. I have stayed with the companies because I was informed that I would be eligible for the Federal Loan Forgiveness Program because of my 10 years service in public education and should not move to another loan agency ( this move could " jeopardize '' my eligibility ). In addition, I 've paid {$29000.00} in interest but only roughly {$2000.00} to the principal. Please assist, these student loan companies that keep selling our loans with ridiculous interest, along with false advertisement that they qualify for the Federal Loan Forgiveness is unjust. Here are my request : 1 ) Please help me qualify for the PSLF since I was originally on the correct trajectory until XXXX blew it with the Federal Gov. but never informed me. 2 ) How can I get out of this ridiculous payment plan without being penalized.
|
| 10/12/2018 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Denied loan
|
|
Web |
|
|
Applied online In late XXXX ( date? ) Denied loan due to an unknown credit issue on credit report ( Co-borrower ) Resolved credit issue XX/XX/XXXX Gave XXXX tax returns since XXXX was on extension Appealed for XXXX student loan on XX/XX/XXXX I was contacted to give them XXXX W-2 's on XX/XX/XXXX Sent them XXXX W-2 's on XX/XX/XXXX.
I was contacted on XX/XX/XXXX (? ) saying W-2 was not in the right format ( as issued by IRS ). To send them original W-2.
Sent them original XXXX W-2 on XX/XX/XXXX.
I was contacted by email on XX/XX/XXXX, asking for new information : additional pay stub for XXXX ( I get paid monthly, so I had to wait until end of XXXX. Not sure why this was necessary ), record of tax extension, and additional letter from account holder for credit issue saying it was resolved ( sent hardcopy in original application/appeal? ).
I did not see the email ( my fault, but I get a lot of spam ). They say I received a voicemail on my phone on the XXXX, which I did not receive ( no record on phone of call or voicemail ).
They contacted my Daughter ( borrower ) to let me know the issue was open.
I sent information on XX/XX/XXXX.
I called on XX/XX/XXXX to see status. They say they did not receive email. I received return email from them on the XXXX, acknowledging ( automated ) receipt.
They told me they would likely deny me the loan due to their policy of closing requests after 60 days.
I have called them a few times in the process. They often don't know what I sent them and often asked me for items they already had. More of a sign of problems there, just annoying, but likely a sign of unnecessary delay.
|
| 07/19/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I have a number of private student loans with Firstmark Services. I am trying to refinance my loans to lower my monthly payment. I've called Firstmark Services serval times ( XX/XX/XXXX, twice onXX/XX/XXXX, and several times in the prior weeks ). When I contacted them about lowering the payments, they informed me that they only service the loans. They are not the lender and can not change the terms of the loan. The original lender was XXXX. I received a letter from XXXX on XX/XX/XXXX informing me that they had transferred the servicing of my loans to Firstmark Services. ( By the way, Firstmark Services says they can not do any modifications only forbearance. ) When I asked Firstmark Serrvices for information on the lender, the name I was given was XXXX XXXX XXXX XXXX XXXX ( XXXX ). When I asked for contact information for XXXX, I was told that since XXXX had sold the loan to XXXX in early XXXX, they did not have the contact information for me. I tried looking online myself and also could not find a phone number. This is completely unacceptable! I am paying monthly on loans and can not get the contact information for the lender.
I am concerned that these banks and servicers are intentionally making it difficult for consumers. ( On a related note, I was told by Firstmark Services that I should seek to refinance my loans through a 3rd party lender. I tried that option but was unable to do so because I have a high debt-to-income ratio ( even though I have a high credit score and never miss payments ) It is precisely because I pay so much in student loans monthly that I need to reduce my monthly loan payments. )
|
| 08/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On Thursday XX/XX/XXXX, I called Nelnet to end my XXXX forbearance early and to converge all my loan payments to XX/XX/XXXX as the first payment and subsequently every XXXX of the month. The agent I spoke to with the last name XXXX said I was approved for the SAVE plan and my payments should have been around {$820.00} a month and that she was submitting a form to begin my payments on XX/XX/XXXX.
On Friday XX/XX/XXXX, my account reflected this information as my monthly payment and I set up auto-debit for ease of payment and a reduction in interest by 0.25 %.
On Saturday XX/XX/XXXX, I received a message from Nelnet saying that I had a payment due on Monday XX/XX/XXXX for {$2700.00}. This was neither the right date or amount of money that was agreed upon. I had no way of contacting Nelnet because they do not provide weekend hours of assistance.
On Sunday XX/XX/XXXX, I cancelled my auto-debit on my Nelnet account but knew they have a 3 day cancel policy so I was going to have to call and speak to somebody.
On Monday XX/XX/XXXX, I called Nelnet at XXXX XXXX to cancel this auto-debit. They said that since it was not less than 3 days, there was nothing they could do and I needed to contact my bank. Agent XXXX XXXX said he would try to contact the processing center and also start to file a complaint for me but there was no guarantee that the money was not going to be auto-debited.
Nelnet should not be trusted to do auto-debits since I agreed upon the SAVE amount and they charged me more than double that amount and they trapped me by only giving me 2 days notice on the weekend which is predatory and criminal.
|
| 08/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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My loan servicer, NELNET, is completely inaccessible right now. Today, XX/XX/23, I attempted to log in via the Nelnet App on my phone, and the app does not work. A screen pops up for me to log in, but then when I entered my credentials, nothing happened, and I am still on the log in page. I also tried to log in via the nelnet website, and am experiencing the same issue.
The company is not reachable by phone -- - when i called their XXXX number, there was a message stating that the wait time was well over 30 minutes, and no option to have them call me back.
I need to make payment on my student loans, but have no means to access my nelnet account to make this payment, and I am not sure what to do.
This is not the first issue that i am having with Nelnet 's online payment processing system either. My other issue is that when a borrower makes a payment that is greater than the minimum payment due, there is supposed to be an option to " not advance the due date '', and while there is a box on the screen showing that option, you can't actually click on it. When i first discovered this issue last year, i called Nelnet ( sorry, i didn't write down that date ) and told them that i did not want my overpayment to advance my due date, but that the button to indicate this on the payment page was not functional. They supposedly manually input that request into my account, but then continued to advance my due date anyway.
At this point, my biggest concern is the fact that the company is not reachable to me, their website and app are NOT working, and thus, I have no idea how i am supposed to make my next loan payment.
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| 07/22/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I have a number of student and parent loans from myself and my XXXX children 's college educations that are now all administered by Nelnet. When I was in school and when my children were in school some of the loans went in and out of deferment automatically- without my consent. I have been making the minimum payments for about five years but the total for all of the loans has not decreased more than a few XXXX dollars. Recently I requested a listing of all payments and how the payments were applied for each account. I noticed that on some of the accounts- especially one with a payment of over {$100.00} a month- all of the payment was applied to interest for several years. There are payments that say " reapplied borrower payment '' which makes me think Netnet redistributed payments at some point. Customer service agents at Nelnet can not answer questions about distribution. They can only read the same information about the accounts that I can access online.
I think that Nelnet is mishandling my accounts. How can XXXX % of a standard repayment payment not pay any principal for months or years at a time? There have also been many instances of interest capitalized- XXXX of dollars at a time. I need someone who is knowledge about this subject to review my accounts with me. I am and have been paying XXXX of dollars a month in loan payments and my loans are not getting smaller! Can you help me figure this out? Standard repayment is supposed to be 10 years. Between the questionable payment allocation and the automatic deferments I can see this going on and on. I need a payment schedule that I can depend on and track.
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| 10/25/2022 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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As part of the XXXX administration student loan debt relief program, borrowers are entitled to a refund of payments made during the COVID forbearence period. Borrowers were entitled to ask for a specified dollar refund amount or 100 % of their payments.
During the COVID Pandemic I continued to pay for student debt to a total of {$19000.00}. On XX/XX/22 I requested my student loan servicer Nelnet to process a refund of only {$6000.00} in order to maximize XXXX 's {$10000.00} student debt relief plan.
Nelnet by accident refunded the total of {$19000.00} by mistake and added that debt back to my remaining balance of {$4000.00} to equal {$23000.00}. This error exposes to me a higher principal and therefore higher interest if I do not receive the refunds by repayment period.
On XX/XX/22, I discovered this error and requested Nelnet to back out their error, but they stated that although it was their mistake they couldn't back out the error. I asked for documentation of my past payments and accounting to document the error and they refused to provide me any documentation related to my financial information. I explained that due to their error, I now am exposed to higher payments and interest and that this is against the law and unfair lending practices. I also asked for documentation and tracking of where my incorrect refund of {$19000.00} vs {$6000.00} is and they stated they do not know.
Being that Nelnet is one of the nation 's largest student loan servicers, all of their lenders were exposed to this internal glitch they recognized, but not willing to fix. This is unfair lending and needs to be addressed.
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| 04/25/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Old information reappears or never goes away
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Web |
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I have contac ted Nelnet and g otten NO remlief. They are reporting XXXX accounts, late payments and the info on the credit file i s INCORRECT. I hav e requested the original signed contract and complete payment history They provided and I will attach it. It does NOT have the entire payment history becau se Nelnet sold the account to a third party ( whom I contacted and they said they DO NOT have the payment history at the time they had possession of the account ) I submitted the proof of Nelnet having XXXX accounts and making them ILLEGALLY copbined sub and unsub loans to then report them as XXXX loans and showing late payments without PROOF of the entire history and that IS ILLEGAL according to the FCRA!! I contactd the CRA 's and even had a RECORDED phone call wi th NELNET and XXXX . NELNET ADMITTED THEY DO NOT HAVE THE COMPLETE INFO AND ARE REPORTING PARTIAL INFO AS THAT IS ALL THEY HAVE They claim it is legal for them to break the XXXX loans into XXXX and report them however they wish!!! This is and has been a battle for nearly a YEAR. NELNET is NOT IN COMPLIANCE with ALL credit reportinglaws and IKNOW it and are NOT doing anything to correct it as the FCRA states clearly REMOVE the account there are factual data errors on the account! It is ILLEGAL to re-age the loan ( ONLY XXXX LOANS ) and make them XXXX to report or to change or report ANYTHING they can not PROVE IN FULL!!!!! I want this account and ALL accounts reported by NELNET REMOVED AT ONCE!!!!! IN THE VERY PROOF NELNET HAS THEY SHOW THE FIRST DATE OF DELINQUENCY IS OVEr 7 YEARS OLD!!! That is grounds for IMMEDIATE removal!!!!!
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| 04/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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I was looking at my consumer report and noticed several student loans listed on my account. I am writing this letter in reference to these loans and would like to settle this matter with your company.
I would like for Nelnet to send me a statement of the amount owing as of XXXX XXXX, 2022, and I am conditionally agreeing to pay if you can provide me with the original instrument of indebtedness in its original form. I do not want Nelnet to send me a computer-generated letter, or a copy of a promissory note, I only want the original instrument of indebtedness with my wet signature on it.
In addition, I would like Nelnet to know that only the holder of the note has the right to collect on the original instrument as such. Please provide proof that my account was not sold and used for profit as it pertains to securitization.
Lastly, I would like to request my written permissible purpose letter that I sent your company that stated I gave your company the right to furnish this information on my consumer report. According to federal law, Under 15 U.S. Code 1681b-Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the written instructions of the consumer to whom it relates.
Never did I once grant your company permission to furnish such information on my consumer report nor did I consent for you to sell my personal information to outside third parties. I am giving your company thirty ( 30 ) days to settle this matter, please use this time wisely.
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| 12/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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These loans are fraudulent, for Nelnet failed to do a thorough investigation. The original loan servicer was well aware of the fraud involved in my paying scammers posing as debt relief companies. I raised an issue with The Department of Education, whom never did anything to protect my interests. I paid scammers whom also called and spoke to representatives of the original loan servicer. I am not request verification of this debt, I am simply requesting that you do a thorough investigation to see if the scammers whom i paid for over 1 year to aid in paying off these student loans that are now deemed fraudulent. I have included copies of the identity theft report, the police report filled with the local PD. I have also attached copies of verification documents for my identity. Please delete all Nelnet and Department of Education loans from my personal credit report. My personal affairs are my business. The only student loans that I am aware were consolidated for a reason. Nelnet somehow reversed the consolidation and assigned individual interest rates per loan that they allege that i owe them. Where is the contract created between your company and the original creditor/loan servicer? What are the terms in the agreement between all involved parties? I never gave authorization for Nelnet to access my personal and confidential information. How am i protected in the event of a data breach inside of Nelnet/DeptofEd?
Disclosure Statement is attached, please sign and return. Failure to do so will result in termination of any further collection practices by Nelnet for these fraudulent and unverified student loans.
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| 12/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I paid what I believed to be the remainder of my student loan balance of {$19000.00} on XX/XX/30. I used the Nelnet website, and when I went to make my payment, you have the option of making your payment by group, or by amount. I chose the amount tab as I was going to be paying the entire balance off. The amount listed above is what was shown as the balance of my loan. Today, XXXX, I went to verify the payment had been made, only to see I still have a balance! I called Nelnet, and their employees seemed to agree that the website showing only the principal and not the outstanding interest under the payment tab is egregious, predatory, and THEFT. They are misrepresenting student loan balances and in the process collecting more money from students with predatory tactics. It should be clear as day, the amount owed on the loan, not interest hidden somewhere else on the website. Had I not called to verify the payment I wouldnt have known I was carrying a balance, could have potentially defaulted on a loan that should have been XXXX, and done irreparable damage to my financial health. These predatory practices must be stopped!! They are attempting to trap student loan borrowers. A simple website interface adjustment could fix this, but they choose not to because it makes them more money off the backs of unsuspecting students. The members of the Board for Nelnet should be investigated and held accountable. I would like this looked into as soon as possible and a response when the investigation is complete. This is despicable behavior and someone needs to stand up for students and protect them from being stolen from.
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| 09/28/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Hello. I am in need of some help. Last year, I didn't have a checking account, just a savings and I thought that I needed a checking account to pay my student loans so I asked someone to please put the money in their account and pay my loan for me from their account. I paid Great Lakes a total of {$32000.00}. I now qualify for a refund and they are willing to give it to me. However, they refuse to place the money into an account with MY name matching my student loans account. They also refuse to send me a paper check. They said the money is going to go right bank into the account that was used to pay the loan. Mind you, I have any order of protection against that person and they dont even reside in New York anymore. They had me call the Department of EDU and Department of Treasury claiming they can help me. I finally spoke to a nice girl from the Dept. of Edu and she said that has nothing to do with them nor the Dept of treasury. She said Its between my servicer ( Great Lakes ) and myself. If they took the money, they can change the refund method. I am a single mom of two and im going to loose all of my hard worked money due to Great Lakes. I filed so many complaints with them and spoke to countless supervisors. They said even though the money will go to someone else 's account who has a total different name and what not, its not their problem. PLEASE, someone help me. I even told them on student aid.edu, it states " Refund requests can only be made by you and refunded to you, even if someone else made a payment on your loan. '' and they said that means it goes to someone else. IT MAKES NO SENSE. Thank you
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| 08/28/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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1. XXXX/XXXX XXXX 2. XXXX XXXX XXXX / NELNET 3. XXXX/XXXX XXXX XXXX To whom it may concern, I would like to see the accounting records on the loans that you are accusing me of owing.
Are you aware that 's it 's illegal to give out a loan if interest is being charged without having an insurance policy against the loan.
I am aware of my rights and the statue of limitations in my state as a borrower. According to The Consumer Credit Act of 1974, it gives the credit consumer a legal process by which to proceed if he/she feels as if their rights have been or are being violated! gives the credit consumer a legal process by which to proceed if he/she feels as if their rights have been or are being violated! the courts had historically misinterpreted the laws, falsely deeming student debts as student loans under the bankruptcy code. At this point I feel that you are accusing me to be the owner of the loan accounts listed on my credit file. I feel that my rights are violated in several ways. Accusing a consumer of an unknown debt and misuse of ones credit can turn into a big problem. It is impossible for a creditor to verify a consumers debt attempting to verbally verifying the debt with a credit bureau. The debt was deleted several months ago and it was reinstated back on my credit file just recently.
P.S. Please be aware that dependent upon your response, I may be detailing any potential issues with your company via an online public press release, including documentation of any potential small claims action.
Cc : Consumer Financial Protection Burea
u Cc : Attorney General 's Office Cc : Better Business Bureau
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| 11/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/XXXX I sent Nelnet Inc an endorsed registered security. It was signed by XXXX XXXX or XXXX on XX/XX/2023. This was addressed to the confirmed Chief Financial Officer XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX Nebraska XXXX. On XX/XX/2023 I called nelnet to confirm the receipt of said security. I was told by the first representative that I needed to wait more time and to give it until XX/XX/XXXX for it to be scanned in the system and be processed. On XX/XX/XXXX I called again and spoke with a representative who said they would escalate my call to the XXXX XXXX as they were unable to tell me what a registered security was, the XXXX agent XXXX she informed me that the processes were backed up, and that, yes, indeed it takes two days to process a security, and that it still had not been scanned in the system, and was waiting on that as well. Today on XX/XX/2023 I called again and after waiting on hold for 2 1/2 hours I was able to speak with someone in XXXX named XXXX. XXXX informed me that they do not accept securities as a form of payment, and that I sent the payment to the wrong address, XXXX then sent me to a supervisor after my request and the supervisor I spoke to you was named XXXX. XXXX then said that securities are in unacceptable form of payment and one I asked if they in fact received my registered security number XXXX XXXX XXXX was not received, and that they in fact had not received anything from me at all in XXXX. I then clarified that XXXX XXXX XXXX XXXX is the CFO of the company and also that the XXXX XXXX XXXXXXXX XXXX XXXX XXXX, XXXX, XXXX XXXX was in fact the corporate address.
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| 09/11/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
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Writer is co-signer for private school loans, 5 in total, which all are set to go into repayment at the same time- after the standard 6 month post-graduation grace period ( XX/XX/ ). Due to an error on the company 's behalf, one loan out of the five is listed in repayment status several months early. The primary on the loan has had many conversations on many different occasions with many different individuals to fix the issue, and has provided verification of both XXXX and XXXX graduation dates from the schools as requested by the company, however the issue has not been rectified. The last person to assist by not assisting, stated that it went into repayment therefore, they could only put it in a 'return to grace ' period, for which interest would still accrue ... ..even though it was their fault and should never have been in repayment in the first place. Which basically boils down to, we are paying extra money for their mistake which they have refused to properly rectify, despite multiple attempts on our end to fix by going out of out way to provide verifications directly from the schools. No action has been taken by the company to address their mistake. Their continued mismanagement of our school loans could not only cost us more money, but affect our credit scores and cause financial hardship. What's worse is the incompetence of customer service in not being able to address and correct what could likely be fixed in minutes with the stroke of a computer key or two. At each communication we've been assured it would be fixed, yet here we are being threatened with due dates and late payment fees, etc ....!
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| 11/02/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
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Both student loans serviced by Firstmark were on Auto Debit, with no missed or late payments for many years, as of the XX/XX/21 statement ( attached ). After my bankruptcy filing, Firstmark unilaterally cancelled the Auto Debit agreement, yet still required payment for my loans. They claim they sent a letter to me stating Auto Debit was cancelled. I did not receive this letter, and Firstmark can not prove that it was delivered or even sent, as it was not sent via Certified or XXXX mail. After downloading said letter from the website, I realized that it was generated on XX/XX/21, and that they claimed that the Auto Debit was cancelled " at my request ''. This is a lie. I did not request the Auto Debit to be cancelled. Firstmark cancelled it due to the bankruptcy filing, because according to one agent, " that's just the way the system is set up ''. There was no permission from me, nor legal requirement to cancel the Auto Debit agreement, because these agreements with Firstmark can only be set up via a checking or savings account - not a credit card. Only automatic payments from a credit card are required to be cancelled in bankruptcy. Furthermore, aside from the auto debit cancellation notice they claim they sent, no other statements or letters were sent regarding this account until late XXXX. Upon realizing that the account was in arrears, I immediately made payments to bring the account current. However, Firstmark by then, had already reported the lateness of the account to the credit bureaus. This is an extremely unfair practice, especially considering there has never been a late payment on this account.
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| 02/18/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Issues 1 ) Lender XXXX XXXX was not truthful about how payments would be structured. I was told I would have one loan approval for 4 years that I could take disbursements of and pay as I go. The fact was each disbursement was a new loan with a new payment making me have 3 different loans and 3 different payments which was unmanageable. Due to this, we did a refinance to pay off loans and go with a better student loan lender.
2 ) Servicer First Mark lost one of the payoff checks for over {$8000.00} and refused to provide a direct contact to work with to find my money. They say their accounting department does not have phones? It took multiple calls and contacting the mortgage company to prove the check had been cashed to resolve the issue.
3 ) I have an over {$1400.00} overpayment due to me that they can not tell me where it is. I have requested to know to whom, and where the payment was sent. Again, they will not provide a direct contact to address the issue of my missing money. After the 3rd call and third request for records and 3rd time I have been told my account has been " noted '' I was told they check was mailed to XXXX XXXX lending but still no address, or info if the check has been cashed as I have requested. Again I am not given a direct contact, they say they will call back and never do so I must recall the main number and get a new person each time. XXXX XXXX has not receivd the check and needs to know the address it was mailed to and first mark refused to provide this information. Mean while I am left with MY {$1400.00} just missing as this is my money and should have been mailed to me.
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| 12/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XX/XX/XXXX - received notification that loan AA ( total of 2 were forgiven as of XX/XX/XXXX ) XX/XX/XXXX - received monthly statement from Nelnet - for XXXX payment for remaining balance ( roughly XXXX ) - paid prior to due date XX/XX/XXXX - contacted Nelnet to inquire on total amount of overpayments and when my information would be sent to US treasury for refund - no response XXXX - received monthly statement from Nelnet - for XXXX payment for remaining balance ( roughly XXXX ) - paid prior to due date XX/XX/XXXX - sent follow up to Nelnet requesting same information - no response XX/XX/XXXX - submitted complaint on student aid.gov - received case # XXXX via email XX/XX/XXXX - received 4 seperate letters indicating my remaining 4 loans were paid in full XX/XX/XXXX - requested my complaint to be escalated to Ombudsman - no response XX/XX/XXXX - received check for {$780.00} ( which included the XX/XX/XXXX and XX/XX/XXXX payments that Nelnet stated that I owed from their billing statements XX/XX/XXXX - followed up again requesting escalation from Ombudsmen XX/XX/XXXX - after my accounts reflecting {$0.00} and credit reports updated, Nelnet now has a balance on my Account of {$420.00} spoke to 6 different reps at Nelnet who have indicated they see 2 different overpayments that I am due,XXXX and the 2nd XXXX. One of the representatives even indicated I had borrower defense on my Account which I have never applied to but, that has now been disputed by a different representative.
I would like to know when I will receive my overpayments and if my Accounts should reflect {$0.00} as my documentation indicates.
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| 10/21/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/2022, I called Great Lakes Borrower ( XXXX ) and requested a refund for the payments I made during the COVID deferment period. This amount totaled {$5200.00}. I was advised by the male representative that I would receive my refund back in XXXX days. After seeing concerning posts online about how XXXX changed the return dates have been extended to XXXX days, I followed up on XX/XX/2022. I was advised that it would now take XXXX days to receive the amount. I was told I didn't need to do anything further. At this point the amount I owe had not updated. I have seen online in places such as XXXX, where people who requested for refunds in XXXX ( this is well after my request date ) have already received their payments. On XX/XX/2022, I called and spoke with a female customer service representative who was less than helpful. She told me she wasn't sure why other people would receive a refund before me. She explained that some people get their refunds in the XXXX day window, and others it takes longer. She then said I was still in the XXXX day window ( I was well out of it. ) She told me I should see my balance update within the next week or so. Here I am over a week later, still no updated balance, still no refund. I have concerns that I will not have an updated balance before my loan is forgiven. This has been a very disheartening experience, and I feel awful for anyone who uses this service for future student loans. Please be aware of who you are using being signing into debt because you are at their mercy. If I owed this company over XXXX, they'd be coming for my throat with XXXX time to respond.
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| 10/02/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
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Web |
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NOTICE TO PRINCIPAL IS NOTICE TO AGENT NOTICE TO AGENT IS NOTICE TO PRINCIPAL To Nelnet, I have asked because it is so important Nelnet. I am asking again like the the other 8 times since XX/XX/XXXX. PLEASE DELETE THE PAYMENT DEFERRED STATUS AND CLOSE OUT AND UPDATE TO PAID FOR XXXX. IT WAS DONE ALREADY FOR XXXX AND XXXX.
XXXX XXXX Needs help please XXXX / Sent XXXX XXXX XXXX To : Nelnet, Nelnet Sun XXXX XX/XX/XXXX at XXXX XXXX Hello, XX/XX/XXXX I have spoken with multiple members of your team at Nelnet, and Nelnet XXXX XXXX XXXX XXXX since XXXX, XXXX when I was approved. It has been shockingly obvious that no one has worked or shown interest in deleting the {$10000.00} form my credit debt active balance.
This is the remaining portion that is showing on all of my credit reports as still active, and " not updated since XX/XX/XXXX. '' This has been a source of problems for me and causes me to have a deficiency in my credit report because someone at Nelnet does not take care of it.
I have called and spoke with 9 different agents including managers and seasoned staff at XXXX XXXX XXXX and this group of loans are showing no updates/removal/deletion since XXXX XXXX EVEN THOUGH I WAS PROMISED YOU ALL WOULD HAVE IT REMOVED FORM MY CREDIT REPORT NO LATER THAN XXXX, XXXX.
Good credit can not happen with this {$10000.00} still actively reporting as debt! Its essential that as a person with XXXX I have good credit to have transportation, and a place to live.
Please reach out to me with information.
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX, XXXX XXXX XXXX Last four of Soc # XXXX
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| 09/19/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Hello, my student loans got transferred to from Great Lakes to NELNET earlier this year. Prior to the transfer, I had spent several years paying off the interest to my loans down to {$0.00} and only paying off the principal balance before the student loan pause due to COVID-19. I received an email earlier this year that my loan was being transferred to NELET and that nothing was going to change with my account.
After the transfer was complete, NELNET added an interest to my account. Reminder, I had been interest free for a couple years!
I called NETLET To understand why interest was being accrued again when I had been interest free prior to 2020. They were not able to give me a good reason at first. I called several more times through the summer and then again last week. From that last conversation with the representative at NELNET, when the transfer from great lakes to NELNET happened, NELNET was able to start charging me a daily interest rate and that it was included in a master promissory note ( That I never agreed too ). I was shocked at this and immediately filed a case with the studentaid.gov website for student loans.
I am reaching out to all my congressional representatives as well as Department of Ed OMBUDSMAN, CFPB and anyone else you can recommend. I am planning to continue paying my loans ( even with the interest, however I don't believe this right, under any circumstance and that I am being taken advantage of. I believe NELET is doing wrong. I am unsure what my actual ask is, but that I need some help and support in reaching the right people to understand how they are able to do this.
|
| 09/07/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My complaint is against Nelnet and XXXX.
During the last week in XXXX, I spoke with a representative from Nelnet about the XXXX program and I decided to apply because the rep explained its benefits. The federal government is touting how easy XXXX is, but lenders like Nelnet are not making it easy. I applied for XXXX manually because I am making less money than last years XXXX. Nelnet requested I submit my paystub to them, even though I already submitted to studentaid.gov. The Nelnet website wasnt allowing me to upload the documents, so I submitted to the email they provided. I never got a confirmation. So, days later, the site was back up so I submitted again. They said they received the application on XXXX and it would take 10-15 days. I received an email today that it would take another 10-15 days from today. I feel like lenders are stalling so that borrowers are forced to pay higher payments and higher interest.
Regarding XXXX : I had to go to XXXX to learn how to bypass their automated system. I applied for PSLF last year, received a confirmation letter, and never heard anything. I couldnt reach XXXX because you need account information to bypass the phone system, but I never got an account because I finally learned there was an issue with my application. Wait times are so long that I took a day off work on Monday to try to get these things figured out and they are so far from being figured out its insane.
These lenders are taking advantage of us and breaking us down and they must be held accountable. I have filed two complaints on studentaid.gov and I contacted my Congressperson as well.
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| 03/25/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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When I left school, I left XXXX in XX/XX/XXXX ( lender issued by the school when I graduated school in XX/XX/XXXX ) and consolidated my loans with Nelnet. After I found a better rate with XXXX in XX/XX/XXXX, I left Nelnet. In XX/XX/XXXX, three months after I was done with Nelnet, they charged me {$1200.00} ( {$1100.00} of principle and {$100.00} of interest since XX/XX/XXXX ) and said it was due to a leftover payment from XXXX all of sudden discovered during the consolidation process with CommonBond.
When I called XXXX to ask if they had charged Nelnet, they said my account with them has been closed since XX/XX/XXXX and no changes have been made with them ever since. They even showed me proof ( because I can still log in and access my account ) that all payments regarding my account were made back when the consolidation happened in XX/XX/XXXX and they were able to provide a letter confirming that which I sent to Nelnet, along with all payments made to that account.
Nelnet is lying and issuing fraudulent charges to borrowers like myself. I have had over 4 points of contact with Nelnet and not a single person can show me the proof on their end that XXXX charged them, hence why they would be passing on that charge to me. This last call I had with them today ended with them saying they are firm on their stance and will not show me the invoice, or comparable evidence I am looking for. I will not pay them because it those charges are made up and they need to dismiss this right now. This one pending charge with them is appearing as an extra line of credit in my credit report and that is unacceptable.
|
| 06/27/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
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Web |
|
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I wasn't aware of the derogatory remarks made to my credit score until XXXX of XXXX while trying to apply for a loan forbearance. Last year in XXXX and XX/XX/XXXX Nelnet made derogatory remarks which impacted my credit score. I have attempted to apply for a forbearance due to my financial situation at that time. Upon contacting Nelnet they state that XX/XX/XXXX was the first time I reached out to them to discuss my past due balance, which is incorrect. I know for a fact that I spoke with someone prior to XXXX. As a matter of fact I've had numerous issues when contacting them, but I remember it because I was calling regarding my application and they were having computer issues of some sort. I have applied for a financial hardship of some sort and it had not been processed or processed correctly. I have made every attempt to keep my student loan in order and have called numerous times throughout the years to check on my status. Now due to some mishap that happened, I am the one who is paying the price with derogatory reporting. Never once did they let me know that they had reported it until I pulled my credit score. It was unfair how this took place, as I've followed up to make sure that forms were completed properly. Just to mention half the time that I spoke with someone there they always gave me the run around and no one knew what they were doing and every time I called I got a different answer from everyone. It was my mistake I wasn't into detail to take notes as I was always getting the run around. I have sent them a letter XX/XX/XXXX and still haven't heard anything back. I am attaching a copy.
|
| 09/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
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Web |
|
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Saving on a Valuable Education ( XXXX ) Plan Enrollment Request Statement of Earned Income XXXX To Whom It XXXX Concern Nelnet Student Loan Servicing, XXXX XXXX from my IRS XXXX XXXX form was {$53000.00}. However my current projected income for XXXX has been drastically reduced. I briefly worked at ( Employer A ) earning $ XXXX Full Time, XXXX hours per week, from XX/XX/XXXX - XX/XX/XXXX and earned a total of {$3400.00}. Ive just been hired at ( Employer B ) earning $ XXXX XXXX XXXX, XXXX hours per week, from XX/XX/XXXX - XXXX. I expect that my earned income from this position will be {$2000.00} per month for the remainder of XXXX. My earned income projection for XXXX is $ XXXX.
I have reviewed the available student loan repayment plans on the XXXX Department of Education website and submitted multiple requests to remove the administrative forbearance with a 7 % XXXX in favor of enrolling in the Saving on a Valuable Education ( XXXX ) Plan. The XXXX repayment plan would allow me to have a {$0.00} payment and 0 % APR. I have repeatedly selected the plan with the lowest payment AND the lowest interest rate only to be rejected by Nelnet. XXXX requesting the immediate removal of the administrative forbearance and enrollment in the XXXX on a XXXX XXXX ( XXXX ) XXXX.
XXXX disputing the interest capitalizing on the loans at a rate of 7 % APR and requesting that Nelnet immediately cease accrual and remove it from my loan balance. Nelnet is in violation of the loan repayment terms I agreed to when applying for the Saving on a Valuable Education ( XXXX ) Plan on the XXXX Department of Education website.
|
| 09/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Older American |
|
This is an issue that I have attempted to get resolved since the early XXXX 's ( XXXX up until today ) The company " Nel Net '' which services many student loans. Consistently reports my student loans as 90 day late. The two issue with that reporting ......
# 1 My loans were moved to new net ( supportive doc will be provided ) the previous company did not pick up that the loan had been moved therefore co n't to bill the old account thus counting it as late.
# 2 This 90 day late date continue to be moved forward to make them appear as resent.
( documentation to support will be attached # 3 Because Nel Net report the student loan as several units instead of as one loan ( each quarter as money is disburse ) there will be 6-7 negative repots which will show as 25 % of my report # 4 Nel Net has removed the late from record showing paid without late, yet the next 6month that false reporting will return back to my credit report What I have done to bring resolution from XXXX # 1 I have report this to all the credit reporting agencies ( XXXX, XXXX, XXXX XXXX ) ... sending the supportive document, of which I will be sending which I will be attaching to this report as well. Please pay attention the things circles to follow the time line of the manipulation of my credit report What I want Permanent correction of my credit report.
All Student loan reporting done by ANY servicing company be reported as one loan Possible class action suit How have I been harmed There have been years where I have been turned down for credit and or paid a higher interest rate over decades that I should not have had to suffer.
|
| 10/25/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
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Web |
|
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I contacted my student loan servicer ( Nelnet ) to update my payment plan. I first called them on XX/XX/ to ask to move to a different payment plan. They told me it was not a problem, they updated it, and it would take 11 business days before it would reflect my new payment plan online. That date came and went and it was not updated, so I called again on XXXX They then told me that it was actually supposed to be a 22 day turnaround ( not 11, XXXX XXXX XXXX was supposed to be the original deadline ), they could not rush my request, and to call back after the XXXX if it was still not fixed. They would not provide me with a reference or ticket number, the rep would only provide me with her first name. The second deadline arrived and it was still not resolved. I waited a couple of business days to give it a buffer, but it was still not fixed so I called for a third time, on XX/XX/. This time the rep told me that during my second call, my initial request was " disregarded '' so it was not processed as it should have been. She allegedly had to get " approval '' from a supervisor to expedite my request ( why, I don't know- it was their mistake so I'm not sure why it needs approval? ). She was able to get approval but reportedly had to call another help desk to make the update to my account. This third call took 4 hours total but did finally resolve my issue. I have attached a screenshot below of the call time right before we disconnected. I want to note that, in the defense of the last rep, she actually resolved my issue and made sure to check on me periodically while I was on the extremely long hold.
|
| 02/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I graduated college in XXXX and knew I would be out of the country for the next 7 years. I called my student loan servicer ( Great Lakes ) and asked what my best option for the next 7 years would be seeing as I would have no job and I would be unable to communicate. I was told my best option was forbearance ; that is what I did. During the 7 years they had communicated with my mother ( who I gave power of attorney to ) and my loan has been going to forbearance and out of forbearance and the back to for forbearance ; at which time my interest would capitalize and be added to my principal. Finally, in XXXX I was put on IDR, which is what I should have been on this whole time. Unfortunately, my capitalized interest currently is close to {$11000.00} and my loan which initially was {$31000.00} is {$45000.00}. I understand that I have a huge responsibility to take on this, I was XXXX XXXX XXXX and I just went with what the loan advisor told me was best option instead of what I am doing now, which is research everything and finding out what is actually best ; but there is a level of frustration that comes with knowing that they were easily willing to capitalize my interest without letting me know that it was not my best option. They state that they let my mom know about IDR and I cant say one way or the other about that but I specifically called and asked what is my best option here and to suggest forbearance knowing I would be unemployed for XXXX years XXXX dont know if I have the right words for that. I know I cant go back and change anything but I honestly dont want this to happen to someone else.
|
| 11/08/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I was told my account was past due with Nelnet. I called when I got my first letter from nelnet and over the phone on XX/XX/XXXX made my account current And set up automatic payments going forward.
Nelnet failed to process both my initial payment and my automatic payments and never notified me that it remained delinquent. After a month they transferred my loan without giving me notice.
When I called Nelnet they had difficulty finding the XXXX in payments I made despite my having the verification codes of these payments and proof theyd been deducted from my bank account.
My account remains in default- hurting my credit. They want me to pay all over again but I dont feel comfortable sending more money to a company that cant find the first money I sent. It was never returned to my account. When I asked why it never processed they said some payments could take months to process. How can an account be marked past due when their payment process is the reason a payment is late. I now have additional interest on this loan and my score keeps going down. I made these payments in XXXX. They transferred my loan end of XXXX. They said the new loan company should have my XXXX payment. I called and they do not. Nor do they have any indication that it will be coming. Im currently fighting with my bank to get the payment marked fraudulent so I can get the money back and make my loans current. Nelnet refuses to refund me or provide a receipt on their end that that money was transferred to the new loan holder.
Nelnet needs to fix my credit score And refund me the interest and original payments at Minimum.
|
| 08/24/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Hello Consumer Financial Protection Bureau, I hope you 're doing well and thanks for all you do. However, please help me! Nelnet ( with its sky high interest rates already ) is doing everything it can to get even more out of me. Specifically, I have three groups of student loans - A, B & C. Groups A & B have higher interest rates ( 6.550 %! ) ; Group C is somewhat lower ( 6.160 % ).
I 've done what I can though to get these lower rates, down from the original ones, which were even higher ( basically 7 % ). Namely, I 've signed-up for direct deposit and automatic payments. Researching Nelnet further, I determined after my minimum payment, I could actually put the rest of my payment, exclusively, toward the higher interest rate Groups, A & B. Doing so, put approximately an extra {$150.00} of my $ XXXX payment toward my principal ( making it a great option for me )!
However, Nelnet appears to not like me paying-down my account in this way. Thus, instead of applying my directed payment toward the two high interest groups ; instead, Nelnet keeps, accidentally, putting half of my payment toward the lower interest group ( C ). This means about an extra 14 % /month ( of my monthly payment ) goes to Nelnet as interest, instead of toward my principal. I 've called-in for several months now to get this corrected, and I 'm told -each time- it was a one-time mistake and will never happen again. Yet it just did, again, with this month 's payment. Am I the only one? It 's unlikely. I would really appreciate your help in fixing this matter ( or Nelnet all together ).
Most appreciated.
XXXX XXXX XXXX
|
| 09/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
XXXX is in violation of numerous consumer rights including : 15 USC 1692 - Fair Debt Collection Practices Act 15 USC 1681 - Fair Credit Reporting Act 15 USC 1601 - 1667f - The Truth In Lending Act 15 USC 1691- The Equal Credit Opportunity Act 15 USC 6801 - 6809 The Gramm Leach Bliley Act I have reached out various times to dispute and inform XXXX of incorrect information being reported as well as to report the numerous violations that have occurred along the way. When I asked representatives how and when the information was validated they told me that XXXX didnt and doesnt validate information before its reported. I advised that they are to adhere to the rules of the FCRA and they advised that they dont have to check the validity of any information before its reported.
I also advised XXXX that I never gave my written permission or instruction to generate or furnish information about me as needed and identified by the FCRA. I asked for assistance in resolving the issue and each time I call in Im transferred to dead air or hung up on when I recall my rights under the statues and guidelines as set forth with myself being the original creditor and debtor.
The accounts listed below are in violation : Nelnet Student Loans ( 2 ) - payment history is inaccurate as Ive never been late - different reports show 90 days late on different months and Ive NEVER been late as loans were on a forebearance plan XXXX XXXX - never had a charge off account XXXX XXXX - not my account ; was victim fraud - have provided info FTC report/ police report to XXXX XXXX account removed by other agencies but not XXXX
|
| 11/10/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Nelnet has, for the past two months, effectively prevented me from signing up for the SAVE IBR plan. I submitted all of my material to Nelnet via XXXX on XX/XX/XXXX, before student loan payments resumed. I linked FSA to my XXXX W2 form, as the application required. I clearly qualified for the plan.
Yet Nelnet, despite receiving my application, never processed it.
For the next two months, I received intermittent emails from Nelnet stating that my application was " in process. '' Meanwhile, loan payments had resumed, and my interest was accruing at $ XXXX. Under the SAVE plan, it would not have accrued at all.
Finally, on XX/XX/XXXX, I called Nelnet to check on the status of my application. After waiting on hold for about two hours, Nelnet 's customer service representative told me that my application was incomplete, as I had not submitted proof of income from XXXX.
Not only was this falseI had submitted my W2 as required through FSAbut Nelnet NEVER INFORMED ME that it was missing documentation. I immediately submitted my proof of income directly through the Nelnet site, but now need to wait another 30 days or more for Nelnet to process my application. Meanwhile, my interest continues to accrue.
Nelnet 's failure to communicate has thus far cost me more than {$1000.00}, and will likely cost me another {$1000.00} before my application is approved. Its hold times are unconscionable. Nelnet is an agent of the federal government, and it should not be allowed to prevent its clientswho often have no choice but to use its servicesfrom enrolling in federal programs as is their entitlement.
|
| 07/05/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
On XX/XX/XXXX, I started making additional payments to my student loan with the intention of paying it off faster, but did n't realize that they were just prepaying payments. I discussed it with them when I first started to suspect that the additional payments were not being made to the principle balance and the customer service representative kept going in circles and would n't answer my questions directly. I have attempted to aggressively pay this loan off by trying to get Nelnet to set these additional payments to the principle, but everything to-date has gone to principle. I made an additional {$1500.00} electronic payment thinking it would credit the principle only, but it paid over {$50.00} to interest. I sent Nelnet a formal letter explaining what I wanted to do on XX/XX/XXXX, but I have to-date never received a written response. I started to converse with them over email on their website and they finally responded. After two sets of emails, I finally got them to state in writing that there is no way for them to credit/apply additional payments solely to the principle balance. It is my understanding, after reviewing several online sources including CFPB, that they should be able to credit/apply additional payments to principle when directed to do so. However, I have stopped making any additional payments as of XX/XX/XXXX until I am confident that they will do so. On a side note, I am an avid listener to a well known national radio financial show and many other listeners have called in complaining about the same problem and some have their loans with the same company.
|
| 07/27/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
In XXXX of 2018, I re applied for my income driven repayment plan. In XX/XX/XXXX I received a bill for both XX/XX/XXXX and XX/XX/XXXX for a payment amount that was incorrect due to only half of my loans being processed on the income driven repayment plan. I called in XX/XX/XXXX to fix this issue and was advised that it would be by the next billing cycle and denied forbearance. When I received the same billing amount on the XX/XX/XXXX statement, I called again and was assured that this IDR would be reprocessed and fixed, again reassured that I would not need a forbearance. Meanwhile, the solutions team working on this escalated issue notated my account that there was to be no negative reporting due to Nelnets egregious error. In XX/XX/XXXX, I received yet another incorrect bill and called for the third time to get the IDR fixed. It was finally fixed and I made payments immediately thereafter. I was then reported to the credit bureaus for being 90 days past due on my payments. This dropped my score by 125 points and when I called yet again to get this fixed I was told there was nothing they could do. I have called five times within the last two weeks to attempt to get this fixed again and continue to be denied for multiple different reasons all which make no sense. One of the reasons I was denied is because NELNET claims that I made no payments during the time the error happened and because my IDR was backdated, there would have been a payment due. How would I know what to send? If I sent {$20.00} and my payment was {$30.00} ultimately, I still would have been considered late. I need HELP!
|
| 05/08/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
Nelnet in formed me on XXXX / XXXX / XXXX that I had a past due payment needed but I did not review the message until XXXX / XXXX / XXXX . I have auto-payment set up with Nelnet and my XXXX payment was coming out of my account on XXXX / XXXX / XXXX of {$270.00}. I figured I would pay 1 extra payment on XXXX / XXXX / XXXX of {$270.00} to bring my account current. Due t o Nelnet 's we bsite ( lag, freezing up, etc ), I accidentally made 2 ex tra payments of {$270.00} totaling {$550.00}. Once I noticed what happened in my bank that a total of {$830.00} came out from " Dept of Education '' aka Nelnet, I freaked out. I imm ediately called Nelnet 's customer service on XXXX / XXXX / XXXX . The initial customer service rep confirmed he saw what I was talking about and th at 1 extr a payment of {$270.00} was in fact processed. He then transferred me to a " solution '' rep for a refund. The solution rep was rude and told me the Department of Education would not refund my money even though my account was current and the extra payment of {$270.00} was a mistake. I asked if it could be added to my XXXX XXXX payment and she said no, that because I made the payment within XXXX 's pay period, it would just be extra for XXXX . I have a XXXX XXXX XXXX infant who needed that {$270.00} this month and I expressed that to th e Nelnet solutions rep. She said, " Department of Education does n't care. We will not refund. '' This is extremely poor business practices by Nelnet. They are taking money from hard-working peopl e who need it even when their accounts are paid current.
|
| 11/16/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Before repayment started. I tested my payment method to ensure auto payment on Nelnet could continue uninterrupted. I was previously on Great lakes.
Successfully added current checking account and made payments.
When loans restarted nelnet charged the banking account that was linked to great lakes but not nelnet. Despite the account not bring linked to current account and auto debit being linked to new checking account.
When i reached out to Nelnet via phone support after i requested that the call be escalated they eventually advised me the old checking account is no longer linked the Nelnet account which will update to state the payment was not captured and then i can submit the XX/XX/XXXX payment. As of XX/XX/XXXX the account has not updated.
I decided to make the XX/XX/XXXX payment of {$260.00} early on XX/XX/XXXX to ensure the payment was processed successfully before the holiday. After the payment was processed Nelnet then updated the payment due for another payment of $ XXXX on XX/XX/XXXX.
There is no reason why i should be double charged for XXXX. The double payment does not reflect the not actually charged XXXX payment which was for XXXX. I have tried emailing multiple times and will be connecting with law firms to explore all potential avenues.
I want to be able to submit my payment as expected or early without having to worry about what XXXX occur.
Standard billing practices used across most major companies in XXXX.
I have to pay my bill yet there is no punishment or standard for Nelnet to even get the billing processed correctly. Which is literally their job.
|
| 07/16/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Hi, So my payments began XX/XX/XXXX. I make all payments on time. On XXXX, I made my normal payment of {$110.00} for XXXX due date. XXXX I made a payment for XXXX due date. At this point, all payments will be made in the month prior to them being due. So the issue at hand is my last payment was made XXXX for XX/XX/XXXX due date. As of now they are saying my next payment is not due until XX/XX/XXXX which in fact is inaccurate. A lot of the customer service reps seem confused but I finally got one who understood and submitted the request. I believe whomever received the request is confused. They don't seem to have the knowledge to understand that in XX/XX/XXXX I did not make an extra payment, the second payment for that month was XX/XX/XXXX 's payment ; just made it early. Some of the reps see XXXX and XX/XX/XXXX and keep getting hung up on that. It has been weeks and they have yet to update my account. I am a few days away from when it should be due and they will not fix my account. Do I just skip XXXX 's payment and risk later them contacting me about it and also a missed payment on my credit report? Only change they have made was they changed my payment from {$110.00} to {$110.00} ; which the issue at hand should be changing my next due date from XXXX to XXXX and my monthly payment amount should have remained {$110.00}. It is very frustrating because they are not keeping accuracy with statements. I will attach emails showing all payments as well as an email where they claim they understood. But yet, still no one has fixed it even after them submitting a request.
Thank you, XXXX XXXX
|
| 08/24/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
It's been many years, so forgive me if I'm rusty on some of the details.
Once I began paying down my XXXX and XXXX school loans, the company in charge of them was Nelnet.
I struggled to find a well-paying job, and every year, when the loan amount that I needed to pay would jump to $ XXXX, I had to call in to ask for a lower payment amount.
Every time, they would simply ask me how much I could pay, and regardless of how low a figure I mentioned ( {$200.00}, {$300.00} ), they would simply say " OK sure, we'll put you down for $ XXXX. Or, I would apply for the income based repayment plan, again with no issues.
I was thrilled with the lower payments. Naturally, I figured I was hardly paying down any principal, but my only experience with debts to that point had been with credit cards, where as long as you paid a minimum amount, the principal would be going down ( albeit not by much ).
Unfortunately, what no one EVER mentioned or explained was that something called negative amortization existed.
Instead of lowering my principal by pennies, I was in fact ADDING the unpaid interest to my principal balance!
Student loans are so depressing that I stupidly didn't pay attention to the principal balance for years, just making sure I made my minimum payments on time.
Until one day I noticed the balance and figured out what happened. From there, I scrambled with my finances trying to get it to manageable levels. It took a VERY long time just trying to pay down all the excess interest I had piled up!
This predatory behavior is directly aimed at fresh XXXX and needs to be amended immediately.
|
| 02/05/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
In 2007 XXXX XXXX and XXXX sent recruiters to high school classrooms giving them an air of legitimacy.
I showed interest as a XXXX XXXX XXXX and was aggressively marketed to, including multiple calls during school hours. Many claims were made by recruiters about accreditation and legitimacy of degrees.
Excited to have been accepted in to a school with an allegedly good reputation I took out a federal loan to pay for part of my education. I took out around {$30000.00} as a fresh new adult.
In the more than decade after graduation I have gone from entry level job to entry level job. Barely being able to access health insurance. The XXXX XXXX that seemed so important had counted for very little and making even the lowest payments has been a challenge. My interest rates have left me with more than {$10000.00} more debt than I started with. Loan servicers have bought and sold the debt multiple times making it difficult to keep track of.
I feel that I have been scammed and that the federal government has legitimized it. Even after XXXX and XXXX have been listed as bad actors this debt has grown and stunted my ability to take major milestones in life.
I was further insulted when after organizing with other student to amass our stories and data to show this fraud we were denied in blanket denials from the department of education.
These predatory loans and schools should not be accessible to high school students trying to make their lives better and follow the instructions put out by their peers and educators.
I thought I was bettering myself not damning myself by getting an education.
|
| 11/16/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
This is my third notice to you and you continue to ignore the violations you are committing. I've also sent a letter out previously and you chose to ignore it and say this was coming from a credit repair organization, to stall I guess. Furnishing this information without my consent infringes on my privacy, degrades my credit worthiness, credit standing, and character. Regardless if you think its valid and accurate according to the CFPB and FCRA you are still committing FRAUD by using my personal information and sharing it with third parties ( XXXX, XXXX, XXXX, and XXXX ) without my PERMISSION OR CONSENT which is a violation. Pursuant to 15 USC 1681a you are to respect my privacy as a consumer and you have not done that by sharing my personal information with a third-party credit agency. This violation is diminishing my creditworthiness, and demeaning my character.
Pursuant to 15 USC 1681a, any information solely as to transactions or experiences is to be EXCLUDED from reports. So this is another violation showing you were not supposed to give my personal information out.
This is also an adverse action to me as a consumer and needs to be remedied immediately.
By you sharing my personal information without my consent you are infringing on my privacy which is placing me in a bad credit standing. I asked that you remove all student loans from all third-party credit reporting agencies immediately. I will also be sending a letter to the FTC for such violations. This is my last notice and I will seek damages if this doesnt get remedied. This is adverse and is damaging my creditworthiness.
|
| 01/28/2021 |
Yes |
- Debt collection
- Private student loan debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
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Firstmark services are currently handling my private student loans from XXXX. I recently became concerned with their service when they began requesting payment while I was still attending XXXX school. Based on XXXX XXXX policy, All payments are deferred while in school. Firstmark claimed there was a time limit regarding deferment but could not provide a written document supporting this. It was clear that this policy could not be substantiated. XX/XX/2020, I requested to have my promissory notes from all three loans currently being handled by Firstmark services in order to verify if the deferment policy was listed on my signed documents. I only received two documents and was told that one was a mastery note ( that regarded three loan pay outs ) and the other was for only one. However, later I was informed in a phone call ( XX/XX/2020 ) that three promissory notes existed and would be sent immediately. This would prove to be false and I was sent only the two promissory notes again. Upon reviewing the notes, I found that I had checked a box that stated 'MAKE NO PAYMENT WHILE IN SCHOOL '. Also, I saw that there was a discrepancy between loan amounts on promissory note and what was being charged by XXXX based on Firstmark 's records. I believe I have been charged for an amount that I did not fully receive and therefore also charged interest based on a wrong principle amount ( original loan balance ). I will be attaching both promissory notes that I have a received and letter from Firstmark that shows what principle ( or what should be original loan amount ) and interest they have on file.
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| 10/24/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Nelnet , Inc. ( XXXX XXXX XXXX ) was the servicer on my prior student loan. I refinanced my student loans through another loan provider and servicer. XXXX did not process the loan payment until over a month after the refinancing check was sent. They then backdated the processing date of the refinancing check to the date of its initial disbursement. None of this is of particular concern, except for the lag in processing time required me to make another installment payment on my student loan. This meant that, including the refinancing check, my loan was overpaid by a substantial margin ( approximately two months worth of overpayments ).
I called XXXX to check on the overpayment. They did not indicate they would automatically send the " credit '' for the overpayment. Rather, based on my conversation, it seemed as though the consumer had to call to have the overpayment credited back to the consumer/the refinance provider. My loan was paid in full on XX/XX/XXXX. Overpayments occurred on XX/XX/XXXX and XX/XX/XXXX. XXXX has indicated that payment is forthcoming, however, I still have not received a credit for my personal overpayment or the overpayment by the refinancing provider.
I can not tell is this is just ineptitude on the part of the servicer or bad faith ( i.e., delaying the processing of refinancing payments, which forces consumers to effectively overpay by 1-2 months, then not automatically crediting consumers with the overpayment amount ). In any event, taking over two months to refund a consumer amounts paid over the principal + interest outstanding on a loan is unacceptable.
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| 02/14/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I have a Federal subsidized loan that I wanted to pay off within the grace period so I would not receive any interest on it. Nelnet, my loan servicer, had sent me a few emails leading up to my payment due date all with the scheduled start of repayment being XXXX/XXXX/XXXX. I made the payment by the due date but was confused to see interest added on. I contacted them and asked why and they said it was because my grace period ended on XXXX/XXXX/XXXX. I asked them why they had told me that my repayment date was different from the day that my grace period ended and they said they do it as a favor to me. I said I felt like it was misleading to give me a different date. They said that they had told me that my grace period ended on XXXX/XXXX/XXXX through an email. I looked through every email and piece of mail that they had sent me and it never once was stated that my grace period ended on XXXX/XXXX/XXXX. The only dates listed anywhere were XXXX/XXXX/XXXX. I called them back to let them know and they said there was nothing they could do and that it was my fault. I spoke with an adviser at the university I attended and they told me to go onto XXXX to file a complaint. I did not know that this website existed until this point. After logging into this account I saw that the date they had listed for the scheduled start of repayment was XXXX/XXXX/XXXX. Why would Nelnet have a scheduled start of repayment date that would be different? I understand that there is a 6 month grace period but I trusted the date that Nelnet gave me and assumed that was when the school considered me no longer a student.
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| 07/31/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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On XX/XX/23 at approximately XXXX XXXX I tried calling Nelnet XXXX my student loan service provider. After going through the menu, I was told by the automated voice that my hold time would be XXXX minutes!
On Nelnet 's Contact page is the following language : " We're currently experiencing unprecedented call volumes, which is leading to long hold times. We apologize for the inconvenience. '' And on their email page they say : " We are experiencing unprecedented email volume at this time, which is leading to longer-than-usual response times. '' I have important and time sensitive questions about my student loans. I called the XXXX phone number first ( they answered within a few minutes ), but they referred me to my loan provider for certain questions.
No consumer should be expected to wait over an hour on hold to have questions answered. Student loan borrowers have no choice in their service providers. We are stuck. Nelnet is clearly unprepared and/or unable to properly serve it's customers.
Nelnet might address this problem by : 1. Hiring more customer service representatives. They need to double, triple, or quadruple their staff.
2. At the very least, institute a " call back '' option whereby a Nelnet representative calls the customer when the next agent is available. Again, no one should have to wait on hold for over an hour.
I suggest that the appropriate government agencies/authorities investigate Nelnet 's ability to properly serve student loan borrowers. If they don't improve their customer service capability, they should not be in the student loan servicing business.
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| 07/12/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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The undersigned Secured Party caused a complaint to the Consumer Financial Protection Bureau ( CFPB ) about a fraudulent bank ( Great Lakes Student Loan ) placed on my consumer report by XXXX XXXX and XXXX. Dear debt collector/ credit bureau . I am, a federally protected consumer. Subsections ( A ) and ( B ) of 15 USC 6802 prohibit the disclosure of my nonpublic personal information without my consent. Please remove Great Lakes Student Loan accounts from any public record. If all accounts are not removed the consumer is owed actual damages under 15 USC 1692K.
I have sent numerous letters to Great Lakes regarding the alleged debt they say I owe. I don't owe Great Lakes any money. Great Lakes has yet to send me anything bearing my wet-signature proving that I owe them anything. Great Lakes doesn't have my consent to furnish my Consumer report or share information with anyone.
At this time I will also inform you that if your offices have reported invalidated information to any of the 3 major Credit Bureaus, such as XXXX XXXX, and XXXX prior to validation and proof of claim of the disputed debt, this action might constitute fraud under both Federal and State Laws. Due to this fact ; if any negative mark is found on any of the Claimant credit reports by your company or the company that you represent I will not hesitate in bringing legal action against you and your client for the following : Violation of the Fair Credit Reporting Act Violation of the Fair Debt Collection Practices Act Defamation of Character Violation of United States Code TITLE 18 PART 1 CHAPTER 63 1341 ( Mail Fraud )
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| 05/05/2018 |
No |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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My private student loan from XXXX University XXXX XXXX XXXX was serviced by XXXX for over 10 years. It was recently was sold to XXXX and now XXXX XXXX. I noticed that when the servicing was transferred my student loan payments began increasing despite making on time payments for 10 plus years. The principal balance is about $ 60K. I went from paying ~ {$700.00} per month to now, I looked at my XXXX account and the monthly balance due is now {$800.00}. I have noticed that the interest rate keeps climbing significantly and I am not sure why. When XXXX serviced my account the interest rate did not fluctuate and if it did, it was very minor. Now every month, I am asked to pay more and more despite the fact that the principal balance is shrinking. I want to know why all of sudden the interest rate is fluctuating so much. Is there a limit to how much interest can be charged? Also, XXXX has not uploaded my 10 plus years of payment history to my account. There are no records in this regard.
I would like my payment history added to my account and an explanation as to why my interest rate keeps climbing. The interest rate is now 5.77 % and when XXXX serviced the loan, it was under 5 %, probably around 3-4 %. I would also like my due date extended giving these outstanding issues. I have been paying my student loans for over 10 years ( on time! ) and since XXXX took over and now XXXX my payments are increasing rather than decreasing. I find this very suspect. There is also no pay off statement which I thought was required by law. Please investigate. I have also lodged my complaint with XXXX.
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| 10/04/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Nelnet can not provide my past payment history from Great Lakes. They will not reply back to emails, they purposefully drop my phone calls, they do not know what the issue is or how to fix, I constantly get transferred to another agent who does not know. I was told I had to sign up for paperless in order to receive my past payment history with Great Lakes, which I did not want to do. When I did they said the payment history would be in my inbox, but it is not. They have not returned any communication at this point, do not know how to fix, etc.
I am unable to proceed with PSLF which is my right as I can not find the payment history. I was making payments up until COVID and I am qualified, but I am unable to get the PSLF after working in the public sector since graduating college ( and still do to this day ). All while they are charging me interest, demanding payments when I do not even know how far along I am as I do not have access to my history ( great lakes site loops to Nelnet ).
Unable to communicate with them in any degree or fashion. Do not have access to past payment history after the transfer. Site is telling me no history available, agents unable to find it. I am now unable to proceed with PSLF while I am still being charged, billed, interest, etc. yet can not get a simple report showing past payment history with Great Lakes.
This is predatory, this is not what the Dept of Edu was promising when payments restarted, this is a mess and I am no closer to resolution, but you bet requests for payment and interest and harassing phone calls are still going like clock work!
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| 01/18/2023 |
No |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Older American |
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I am a co-signer of a private student loan with XXXX XXXX who uses FirstMark as their servicing company. My son makes the regular monthly payments while my husband and I make additional payments on his student loans. On XX/XX/XXXX, we made an additional online payment of {$1800.00} and specified that it be applied to only 1 of the 5 notes that my son has. This amount was an exact payoff amount for this specific loan. I even had a FirstMark loan officer on the phone with my husband and me to verify that it was paid in full. The loan advisor said that he could see in my account that the loan was paid off.
On Friday, XX/XX/XXXX, we were shocked to see from my online account that this loan was not paid off in full but rather our {$1800.00} was divided into 5 payments of {$360.00} and applied to all 5 loans. WHO CHANGED MY ONLINE PAYMENT? We have heard that it is against the law to go into someone's account and change their payments. This is not the first time FirstMark has ignored our special instructions and paid loans not intended to be paid. In fact, this problem has been going on since XX/XX/XXXX and continues today. We have spent numerous hours on the phone correcting mishandling of our additional student loan payments. Corrections have been made month after month but we do not know how much money was lost by their mistakes. Remember, these loans accrue interest daily. My husband and I feel that they are intentionally preventing us from early payoffs of targeted loans. We are frustrated but will not be deterred from meeting our goal of paying off our son 's student loans early.
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| 09/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I had paid off over XXXX XXXX dollars worth of student debt in XXXX of XXXX. Fast forward several months, and Biden announces student loan forgiveness. I meet the qualifications for said debt relief as I continued to make payments during the moratorium.
I called my student loan provider, Great Lakes, and requested a refund of XXXX XXXX dollars the day after the student loan forgiveness announcement on XX/XX/XXXX. I was told I would have an email sent to me with the reference number for my request by the first customer service rep. After calling back when no email appeared, I was told no such reference number exists, and they would not provide any proof of confirmation of my request. I spoke to a manager who said the same thing. They told me it would take up to 30 days to process the request.
I call back again today, XX/XX/XXXX, and ask about the status of my refund request. No updates are available at this time, and I am told the refund could now take up to 60 to 90 days to process.
I want my refund so I can request debt forgiveness when the application becomes available. I understand many people are requesting such refunds and there is high volume of customer traffic. In two to three months ( which they now have warned me how long the refund will take ), it will nearly be XXXX and my window of opportunity will be closed. I worked hard and sacrificed much to pay off my debt entirely during the moratorium. I make less than XXXX but paid off over {$65000.00} in private and government loans during the moratorium. I want to take advantage of the opportunity for some debt relief.
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| 12/16/2021 |
Yes |
- Debt collection
- Private student loan debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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I missed a single payment, during the pandemic in XXXX. I made this payment back, their incomplete computer system did not mark it as much, and negatively affected my credit score after marking my account as delinquent. This happened again, in XXXX. I missed a single payment, and since, their computer system has marked my account with an excessive amount of passed due days, more than what is accurate. Their system also did not recognize payments that I made, even with receipts of the payment. I have spoken to multiple supervisors about this, with no resolution.
I had to submit a support ticket, and call in myself, as a customer, to check on the status of their system bug. I am still 'in delinquency ' and the amount they are trying to collect is Double the real amount that I owe. I have no idea when this problem will be fixed, or if the XXXX points i lost on my Credit will come back any time soon. I can't refinance this loan with a worse score now. Awful, I feel trapped with a company that has nothing but bugs in their system. Not in my control, not my fault, shouldn't get hurt because of it.
They hang up on me when I call, I have to call multiple times. I have never had such a horrible time with a borrower. They have negatively affected my Credit, over small issues that are not within my control. They can not operate as a business if their systems in place are broken.
They have a XXXX XXXX with the XXXX Put them out of business. These loans were previously with XXXX XXXX, and we all saw how they dropped Student Loans after so much bad press. This company is worse than XXXX.
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| 05/16/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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This complaint involves Nelnet At or about late XXXX or beginning of XX/XX/2022, Nelnet took over servicing of my student loan ( from XXXX ).
I have opted to pay while in school, and this was never a problem with XXXX, which ALWAYS properly applied payments!
After it was transferred to the new servicer ( Nelnet ) on XX/XX/XXXX, I made a {$100.00} Payment ( via Nelnet.com ), which was taken from my XXXX checking account ending in XXXX. The Nelnet confirmation number is XXXX, and this is supposed to be applied to Nelnet XXXX Account XXXX.
On XX/XX/XXXX, the payment posted ONLY to my checking account ; however, it was NEVER credited to my Nelnet account.
I placed two ( 2 ) phone calls to Nelnet the first being at or about XX/XX/XXXX, and the last call being XX/XX/XXXX. Both sourced from my ( XXXX ) XXXX number with the purpose to inquire about getting the payment credited.
The first phone call promised a call back, which did not happen. Both prone calls promised resolution, which has not happened.
Thus far Nelnet has taken my payment but NOT credited my loan. It has been 14 days, and I have made an effort to have Nelnet resolve this, and they failed.
Attachments : Nelnet Payment.jpg ( Scanned payment printed Nelnet website after making payment ) Nelnet XXXX Screenshot.png ( Screenshot of my XXXX checking account showing payment taken out ) Nelnet Loan Details.png ( Screenshot from Nelnet website showing this student loan ) Nelnet Payment History not Showing.png ( Screenshot from Nelnet website showing no payment history despite me making a payment that was taken out )
|
| 07/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
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Web |
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I had one account with great lakes loan which was in great stands by the way since XXXX. I received and alert XXXX, XXXX XXXX and XXXX XXXX from my credit report stating my loans were paid and full 100 % of {$27000.00} and the account was closed XX/XX/XXXX. Then a week later I received another alert about dept of education Nelnet who is a debt collector. They told me greatlakes gave them my infomation ( without my consent ) or notifying me and that i should reach out to XXXX XXXX and I did so. Great lakes said that my account was in great standing per the woman XXXX and hung the phone of because i ask her for a paid in full paper due to them reporting it to my credit report. then stated the account was closed paid and full. still never told me that they transfer my account collector without my consent. You can not settle federal student loans or private student loans that are in good standing. With both federal and private loans, a student loan settlement doesn't become an option until you enter loan default. My student loans were not in default. I was not notify of anything no via mail, via email, via phone. This matter had really. Nelnet report 9 account of student loans account to my credit report that all have the same account number. Nelnet reported all to my XXXX. This matter has put me in a deep XXXX. I did not consent to any of this matter and will be reporting this to the FTC USDOE/XXXX- XXXX {$0.00} paid % in full DEPTEDNELNET XXXX {$5300.00} XXXX {$4500.00} XXXX {$1200.00} XXXX {$4600.00} XXXX {$2200.00} XXXX {$2000.00} XXXX {$3500.00} XXXX {$3900.00} XXXX {$1900.00}
|
| 02/16/2022 |
Yes |
- Debt collection
- Federal student loan debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
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To Whom This May Concern : I am not sure who or where to go so starting with you. This is regarding the NELNET law suit that was taking place. And I can not remember if I was sent a postcard or not to be part of this lawsuit as a victim. So I will tell you my story. Maybe you can help me to get to the right person to talk to not just a website which is what I am getting a road block. I DO have all the statements from NelNet who back in XXXX and someone can see the differences and big money increase on balance. I made student loans ( direct sub ) what started as a low amount around XXXX turned out to become XXXX. This all happened after NelNet hired a collection agency/head hunter who did find me and when this collection agency found me, I restarted to make payments in 2012 however, the collection agency was paid this extrodinary amount of the difference from XXXX to XXXX. Thank God I kept my statements to prove this and I still have it. I knew there was something wrong it did feel like a preditor who just made a " killing amount of money '' for locating me from Nelnet. And this amount ended up in my student loan account as an amount that I owed and still do. Of course, this became lots of interest on top of it or it was added on it for the past years not exactly sure. All I know is, that i was not a XXXX XXXX XXXX and if I was it was one class at night which I paid in cash to get my XXXX prerequisitions while working at day. And then I did go back to school full time in XXXX school in 2012. Can you please assist me to gather all the invoices that I have to prove my claim here?
|
| 06/15/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Nelnet engaged in Predatory Loan Practices. 1.inadequate or False Disclosure Nelnet hid or misrepresents the true costs, risks and/or appropriateness of a loans terms They sent multiple letters with different payment amounts and have admitted to doing so They sent 3 letters with 3 different amounts for payments and admitted doing so. See previous correspondence. Now they say there not liable.
2.Risk-Based Pricing Nelnet engaged in risk based lending by lending high amounts with no proof of ability to repay Nelnet is a contractor under Department of Education and must follow those contractual guidelines 3.Inflated Fees and Charges Nelnet did not disclose fees and credit effects to lender Nelnet has inflated interest by changing fees, Interest, payloads nd notices without knowledge to clients 4.Loan Flipping Nelnet bought the Loan and violations d FDCPA practices when buying it. It so packaged it as a 10 year repayment plan without the risk that only 1 missed payment could derail this plan Nelnet is a Lender and on Behlaf of Department of Education this is a contractual violation 5.Asset-Based Lending Nelnet sought to give maximum amounts as opposed to tuition only packages to lender Nelnet as a contractor bought or collects debt under same predatory loan guidelines that Department of Education must follow 6.Reverse Redlining Nelnet targeted off-site non traditional student for large loans without suggesting any guidance of effects of these large loans The were negligent by not negatively effecting Department of Education of Collection and Targeting Effects based on the reseach
|
| 02/15/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
The servicer is Nelnet for the student loans by me XXXX XXXX loan number XXXX and my daughter XXXX XXXX account number XXXX. They are ruining both of our credit scores by not allowing us to make payment in full.
I have power of attorney from my daughter to handle the student loan debt and have communicated with Nelnet on behalf of both us via certified mail that we wished to make payment in full under the following conditions : 1- That we receive a certified and true itemized bill showing the original amount loaned and by who?
2- Confirmation if the loan has been sold or converted to a Student Loan Asset Backed Security ( SLABS ) and who the true current creditor and owner of this debt is.
3- That once we make payment in full to the verified true creditor, that we will receive our original promissory note with original signature, so we cam destroy it and prevent anyone else from making the same claim in the future.
All of my certified mail to the CFO of Nelnet repeatedly requesting that he provide me this info so I can make payment in full, have not been answered. I also explained that under Florida law and UCC commercial law, when a person makes a certified statement to make tender payment in full, and such payment in full is rejected by non-response or acquiescence, such debt is considered non verifiable and discharged. Regardless of my several written certified mail attempts to make payment in full, this collection agency and its CFO, have purposely denied me the right to pay the true creditor and continue to harass and financially harm me by destroying my credit score.
|
| 11/04/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I have been paying more that my actual monthly payment to Nelnet for years as I was trying to see if I could pay my student loan in 10 years. I would call and they would tell me that it would be applied to principal. Since I have it set up automatically I just call in to make sure that my over payments are applied and they always would tell me that yes they are being applied and that I was making inroads to paying off my student loan debt.
After looking at my statements and seeing that I am now paid up until XXXX of next year I decided to call again to make sure that my payments were applied to principal and the CSR that I talked to said that they could n't so I asked to talk to a manager or supervisor. Again a supervisor by the name of XXXX ID XXXX told me that I was making inroads as he that I was way ahead with my over payment but that he could not apply my over payments to principal. So then, I asked him I have already been paying for 10 years on my 20 year note and can you tell me how much longer I have to zero out my student loan debt? And he told me that I had 10 years left. And that is not right as I along with a whole bunch of consumers out there are being had. They need to put a stop to this kind of preying on innocent consumer that think nothing wrong of them until we look at our lenders more closely.
Please assist me in making a wrong right as we have way too many scrupulous business out there. And we certainly do n't need this additional burden on students that are coming out of colleges and universities and are already carrying a big load of student loan debt.
|
| 09/11/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
In XX/XX/XXXX, XXXX XXXX XXXX and their financial lender, Firstmark, incorrectly sent my private student loan into collections due to their own negligence. At the fault of these companies, my private student loan was sent to a collections agency and created a path of delinquent credit reports for me ever since then. My account was then noted as a charge-off for almost a year until these companies realized their own errors. The only action they took was seeking the loan back, so that they may continue collecting money. However, this resulted in my credit score plummeting. I have contacted these companies many times with no resolutions. Their customer service from the start was horrible, as they delayed communication and even neglected to give me my own personal account information. The best part is that this whole time, I was in school full-time and my account had been placed in forbearance ( since roughly XXXX ). Still to this day, my report is inaccurate. They have inaccurately reported false missed payments, as I never needed to make payments in forbearance. I only have 2 loans through these companies, yet they inaccurately have reported 2 accounts each ( totaling 4 accounts on my report ), which has negatively impacted my credit. They refuse to fix anything on my reporting, I have even gone through several disputes with XXXX ( which is just as bad as catching faulty, inaccurate reports even when spelled out for them ) and XXXX to resolve these issues, yet my credit score happens to be the only thing suffering because of negligence on behalf of all these major corporations.
|
| 10/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I currently have two student loans serviced by Nelnet - one federal and one commercial. I have been paying {$100.00} extra per month on my commercial loan. Once federal payments resumed, I would have thought my extra amount would have covered the federal payment, it is only {$65.00}. Just to be sure, I attempted to call Nelnet to verify. When calling their wait time was over 1 hour. I work, so an hour out of my day is not feasible nor reasonable. I used their 'email us " form online and received the following response, " Thank you for your email. We apologize for not responding sooner. Were currently experiencing unprecedented email volume, which is preventing us from responding to your specific question ( s ). If youve already contacted us by a different means and/or resolved your issue, please disregard. Otherwise, we believe that one of these options may be the best way to find what you need : where you can view your loan details, apply for repayment assistance, and more.
For answers to common questions, check out our FAQs page.
For information about all aspects of federal student aid, please visit StudentAid.gov. '' They won't respond to emails and who has an hour to sit on the phone?
Come to find out my excess payment to them was not applied to my other loan and my loan was marked past due. I've not had a past due payment to them in 8-10 years. Thus, this is quite infuriating. They need to be held accountable as a servicer. If they can't adequately service the volume of loans in their portfolio, then a segment of those loans should be moved/sold to another servicer.
|
| 04/01/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/2020, I was granted a hardship forbearance from First mark Services/XXXX XXXX student loan payments for a two-month increment. I spoke on the phone with a representative who confirmed I was eligible for a two-month hardship deferment. The representative assisted me and filled out an application through their internal system that was subsequently approved.
I received letters in the mail confirming that I was approved, which I have attached to this form. The letters are dated XX/XX/2020. I received a call on XX/XX/2020 from XXXX XXXX XXXX, informing me that my loans were in collections ( I am not 100 % sure of the relationship between XXXX and First mark, but my understand is that Firstmark administers the loan payments on XXXX behalf ). XXXX was not aware of my hardship forbearance and transferred my call to Firstmark services.
Firstmark services informed me that my hardship forbearance had been incorrectly approved. They informed me a denial letter was sent in the mail on XXXX XX/XX/2020, and I should receive it soon. Firstmark informed me they had not sent any emails, but had attempted to contact me by phone 3 times. Firstmark services informed me that I did nothing incorrect, and that it was an error on their end that resulted in my hardship being approved. I asked if they could honor it, since I have documentation stating I was eligible and granted the hardship forbearance, and they informed me that the decision was made by XXXX XXXX, and they could not approve it. XXXX XXXX logo is on the letter that affirms my complaint hardship forbearance was approved.
|
| 12/13/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I had a XXXX in XXXX 2016 and went on the income=driven repayment plan as both my husband and myself were not working. I was advised by XXXX that the Federal Government would pay all of the interest on my subsidized loan and half on my unsubsidized loans. However, I do not believe this ever happened. I have contacted XXXX approximately ten times over the course of the year and each time have received totally different responses. At various times I have been told 1 ) they bill the Federal Government quarterly ; 2 ) they bill once a year ; 3 ) they had billed and were waiting for payment ; 4 ) that interest had stopped accruing on my account from the date I went on this plan, and most recently that 5 ) the government had already paid. However, NO record of payment has shown up in my account and it appears that all accrued interest was capitalized.
I am extremely frustrated. I do not believe that their customer services know anything about this process and keep trying to give me the run-around about what has happened. Today they claimed there had been payment but they could not provide me with any documentation of that payment, and it appears the balances are the same ( including the capitalized interest ).
It appears to me that the customer service agents have no idea how this process work, and make things up to cover for their lack of knowledge. I have spoken to supervisors there and continue to get the run-around. Today the representative I spoke to offered to transfer me to someone with whom I could file a formal complaint ; after being on hold for 20 minutes I gave up.
|
| 02/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
DEPT OF EDUCATIONXXXX / XXXX / 120 days late DEPT OF EDUCATIONXXXX XXXX XXXX / 120 days late DEPT OF EDUCATIONXXXX / XXXX XXXX 120 days late XXXXEPT OF EDUCATIONXXXX / XXXX / 120 days late DEPT OF EDUCATIONXXXX / XXXX / 120 days late DEPT OF EDUCATIONXXXX / XXXX / 120 days late DEPT OF EDUCATIONXXXX XXXX XXXX / 120 days late 15 U.S. Code 1666 - Correction of billing errors ( B ) Billing error For the purpose of this section, a billing error consists of any of the following : ( 1 ) A reflection on a statement of an extension of credit which was not made to the obligor or, if made, was not in the amount reflected on such statement.
( 2 ) A reflection on a statement of an extension of credit for which the obligor requests additional clarification including documentary evidence thereof.
( 3 ) A reflection on a statement of goods or services not accepted by the obligor or his designee or not delivered to the obligor or his designee in accordance with the agreement made at the time of a transaction.
( 4 ) The creditors failure to reflect properly on a statement a payment made by the obligor or a credit issued to the obligor.
( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement.
( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required.
( 7 ) Any other error described in regulations of the Bureau.
|
| 11/14/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Older American |
|
I have attempted for several months to obtain documentation from my original loan so that I can ascertain what rights and responsibilities I have and repayment/discharge options are available. I have been unable to submit documents to Nelnet through their website although the site states this is possible. I have tried to call and can never get through, lines always state at least XXXX min to wait. I have written without reply. I was unable to download documents for deferment or hardship options and had to go to student loan website to get the documents. I do not know if my loans should have been XXXX as I graduated in XX/XX/2020 and believe my repayment status was income contingent. As of the time I graduated I have not had a job that required me to make payments because of my income and my loans never went into default. I believe that Nelnet is intentionally attempting to put my loans into default and ruin my credit, I was either on a hardship or deferment or Covid or whatever. If Nelnet did not have the resources available to responsibly handle the accounts they " manage '' they should not have taken them. My loans are 23 years and a XXXX payment is a payment nonetheless in respect to loan forgiveness. It is due to no fault of my own that I have been subjected to the poor employment history I have had to live with despite my education. Nelnet appears to only service the repayment side of the loans, not servicing them in a manner that is fair and does not put their clients in a hardship or default situation. If you can't contact your loan servicer what good are they.
|
| 03/16/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
***Received a letter from XXXX XXXX on XX/XX/XXXX advising that they are getting out of the Student Loan Business & transferring accounts to Firstmark Services effectiveXX/XX/XXXX where Firstmark will now be primary contact for student loan information.
***We were asked to create an account with Firstmark beginning on XX/XX/XXXX or later. As per the request, account was set up and does not show any history. When I called Firstmark several times they do not show any information other than Accrued Interest owed since they took the loan over. I need to see the accrued interested since the beginning of the loan with XXXX XXXX back in XXXX. I have proof of accrued interest payments to XXXX XXXX in the amount of {$1100.00}. I was not getting any answers from Firstmark, so I called XXXX XXXX who totally disregarded the loan and said they sold it off. I am not asking for anything other than what was already paid out to reflect my new account and show history.
***Spoke to another rep from Firstmark XXXX XX/XX/XXXX who said he had the information for me and would email it over within 48 hrs. It is now XX/XX/XXXX still have not received it. I called again today on XX/XX/XXXX with a very rude rep stating they have over XXXX XXXX loans to transfer over and he will put my request in again, but I probably will still not receive an email regarding my request.
Not sure at this point where my information is as I am getting the run around from both XXXX XXXX & Firstmark Services. I can not believe in today 's time with such technology that payment information is readily available.
|
| 07/12/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
Nelnet is my servicer for my student loan for my XXXX studies. My account number is XXXX. I took 2 loans out to pay for my XXXX {$20000.00} and {$12000.00}. Due to financial hardship over the last few years, I have had to defer my student payments until my divorce is final and get back on my feet. Recently, I received a notice that I was late on my student loan??? I thought I had a deferment. I look at the website and my deferment was denied in XX/XX/XXXX. I never received this letter. I called NelNet and got an excellent representative XXXX. She explained what Nelnet had done to me since XX/XX/XXXX. Nelnet has been capitalizing the interest on my principle since XX/XX/XXXX. This now makes my {$33000.00} principle increase to {$37000.00} which I am now paying/accruing interest on. This was done without my knowledge. This was not explained to me. XXXX explained it did not have to be explained to me but now the Department of Education mandates that borrowers need to be told that deferments or forbearances will the capitalized interest and become part of the principle. Now, I am PAYING INTEREST ON TOP OF INTEREST. Who is making this extra money? I am in a hardship situation and the lender or servicer is gouging students with this usury type practice. On XX/XX/XXXX, I had an admin forbearance prior to deferment that capitalized interest. On XX/XX/XXXX, I had a grace period deferment that capitalized interest. On XX/XX/XXXX, I had an admin forbearance that capitalized interest. And now on XX/XX/XXXX, I will have a forbearance deferment that will again capitalize interest.
|
| 04/02/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I am the cosigner on a loan with Nelnet. On XX/XX/17 the primary borrower made a payment to the account for the amount of {$560.00} and received confirmation from Nelnet that the payment was processed. Approximately 3 days later Nelnet informed the borrower that the payment did not go through and that he would need to re-submit, which he did. He again received a confirmation that the payment went through ( and this time showed me the confirmation, which included a confirmation number ). At the time he received the confirmation ( with the confirmation number ), the payment was still within the 90 day window before they would report a delinquency to credit agencies.
Nelnet replied back to the borrow approximately 4-5 business days after the borrower submitted the payment letting him know that the payment was unable to be processed and that he would need to resubmit payment. What they did not communicate is that they also reported the payment as delinquent to reporting agencies, causing my credit score to plummet. What I feel is wrong about this is that the borrower was actively working with Nelnet to make the payment and received a confirmation number twice indicating the payment went through and yet they have now permanently damaged my credit score as a result. The issue is that they gave us an incomplete picture of the state of the payment ( nowhere in the confirmation image does it mention the payment is still pending and in fact it contains a button that says " print for your records '' which causes the user to think that the payment has completely gone through )
|
| 09/21/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My student loan balance was transferred over from greats lakes to NELNET. I applied for the SAVE plan via the XXXX website on XX/XX/23 and noted that the application was marked completed on XX/XX/23. I checked NELNETs website on XX/XX/23 and my application was marked pending.
On XX/XX/23, NELNETs website noted my SAVE repayment plan application was received on XX/XX/23 and to give them time to review my request. I attempted to call NELNET that Monday XX/XX/XXXX to inquire if additional documentation was needed but I was on hold for over 2 hours and unable to reach a representative. I checked NELNETs website again on XX/XX/23 and noticed that the received application date had changed from XXXX to XX/XX/XXXX ( I have a screenshot on my phone ). Once again I attempted to call someone at NELNET to inquire about the date change but as before, I was on hold for well past an hour and unable to reach anyone.
I checked NELNETs website again today XX/XX/XXXX and the date of my SAVE application being received has changed again from XX/XX/XXXX to XX/XX/XXXX.
Why does the date of receiving my application keep changing? Did they actually receive it?
My repayment plan on their website still say extended repayment, thats the wrong plan all the while my interest keeps accruing.
Does NELNET need supporting documentation for my application? Why is it so difficult to reach someone at their company? How do they expect me to make payments with such an archaic, inaccurate and unreliable system? I do not trust this agency to handle my student loans let alone access to my bank account.
|
| 04/08/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem with the payoff process at the end of the loan
|
|
Web |
|
|
I obtained a loan through XXXX XXXX in XXXX XXXX ca via XXXX XXXX XX/XX/XXXX. XXXX, from my understanding, obtained the loan through XXXX XXXX. By XX/XX/XXXX, i hadnt received any services from XXXX XXXX I informed XXXX and they told me i had to speak with the XXXX company. I spoke with them and called XXXX again on XX/XX/XXXX. At that time i was given specific instructions on writing to request a refund from proceed finance. I was told i personally had to cancel the loan and request a refund of what Ive paid to XXXX. The letter requests a refund within XXXX to XXXX business days.
XX/XX/XXXX, i called to follow up. I spoke with XXXX and XXXX, as well as a supervisor named XXXX. XXXX was helpful and promised to email the department that issues the refunds. I spoke with XXXX and she told me there wasnt nothing she could do to speed up any process of refunding what Ive paid them. She said it was unfortunate that i received erroneous information from the person that suggested 5 to 10 business days for processing. I then spoke with XXXX, t the supervisor. He found the refund in the system and suggested i would probably receive it the next week but he couldnt promise a day.
XX/XX/XXXX i spoke with XXXX. She also saw my refund in the system but had no answer as to when i would receive my refund. She promised to email the department again that issues the checks and to also file a complaint on my behalf with the supervisor, XXXX XXXX who should give me a call back, and also with XXXX XXXX.
Today is XX/XX/XXXX and i still have not received any call backs nor refund.
|
| 04/27/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/XXXX I filed a complaint against Nelnet regarding their poor execution of e-mail notifications resulting in confusion, annoyance and hardship given conflicting information making it difficult to correctly budget for repayment. Nelnet has since reached out and explained that my problems were caused by having multiple due dates each month. The representative that I spoke with told me it was an easy fix and it could be done upon my request. Why this isn't automatic is beyond me. That discussion occurred on XX/XX/XXXX. On the same day I made a payment for the amount due shown on the website with confirmation number XXXX. Today, XX/XX/XXXX, I received an email notification from Nelnet informing me that my account is past due which requires " immediate action. '' I called Nelnet customer service and was told that despite my payment confirmation letter indicating an authorization and effective date of XX/XX/XXXX, in reality, it takes " a few days '' to apply. This, despite the money having already left my bank account. The irony is not lost on me that I spent three years in graduate school studying organizational leadership and process improvement and how have to use that education to criticize the very company that services the loans which paid for the education. As noted in my first complaint, asking that the company ensure their email communications are accurate and the underlying technology and operations which feed that process are correctly aligned should not be a big ask. This is fundamental to the operation of any business. Nelnet can and must do better.
|
| 03/15/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I requested a forbearance for my all my loans. They advised the request was granted. After speaking with servicer they advised that rep only applied for forbearance on 1 loan and advised they would apply for a forbearance for other loans. After, i was notified that it was denied and account was now past due. Payments were made on XX/XX/XXXX and then on XXXX totaling XXXX. I was again contacted and advised the account was past due 54 days. I spoke with representative and she went over account and advised the payments were not allocated to the correct loans. After speaking with her we figured out the account was showing 54 days past due for a total amount of XXXX XXXX I made that payment, only to receive a call XXXX hours later saying again account was past due. I explained and thought it was squared away. I continued to receive phone calls stating same. Today I spoke to servicer and the my stated account was past due and request were made to correctly allocate payments but it takes up to 5 business days and my account would be researched by specialists. They have continued to harass my mother and I without even completing the investigation. They then gave me 3 different amounts XXXX {$530.00} $ and XXXX XXXX They arent even clear on how much is due. They contact my mother and I atleast 2 times a day each with incorrect information only for me to go through account and receive the same response of we will send request for payments to be reallocated correctly and have specialist review account. This is stressful and taking a toll on my mental health. Please help me.
|
| 09/29/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I recently found out an account was placed on my credit report that belongs to my daughter. It shows delinquent. However, no one called me about this account. Ive talked with XXXX and XXXX about this, and each referred me to the other. I asked why no one contacted me, and Was told they called me, and they gave me a number that was not my number. They said they knew it was not a good number. Said I should have called and reported a number change, but I said How was I to know you had wrong number? The customer service person read a number off to me which was not my telephone number. I asked how they could place something on my credit without even trying to call me or reach me. I even stated if they would remove this from my credit I would like to pay it off for my daughter if I could negotiate a lower rate. No one will work with me for a lower rate or help remove this from my account. I was told I was the co-signer. Even though I dont remember co-signing this loan, Im willing to help my daughter and try to work something out if they will remove this from my credit. Its not my debt However, as co-signer on this loan dont I have a right to be notified? They even admitted not contacting me several times. I worked so hard to have good credit, now its ruined. I am XXXX. Please help me. I will pay account off, now that I know, but just dont think this is fair to be on my credit nd not be given a chance to make things right. My daughter has brought account current. Please help me remove this negative mark from my credit. Thank you in advance for any help you can give me.
|
| 08/21/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
This is both a complaint and a Freedom of Information Request to Nelnet XXXX Inc. - a U.S. Department of Education Loan Servicer. I have previously filed a CFPB complaint on XX/XX/2020 XXXX XXXX, which is NOT published when I requested this complaint to be published ) stating that I do not have access to my account on-line with XXXXnelnet.com. Today, XX/XX/2020, Nelnet mailed me a letter stating that my issue for access is with my browser. This letter is a lie as I have previously provided video link proof that I am unable to " see '' any information and as of today, XX/XX/2020 I can not even log onto Nelnet - without receiving messages that I have to phone call Nelnet. In my CFPB complaint, my final comment was requesting that Nelnet provide me with a meeting, any two dates, any two times, and instead I receive a " browser '' letter as a response. I am requesting that Nelnet provide me with any two dates and times and location/address so that I, XXXX XXXX XXXX, can physically see my Nelnet records along with my husband, Mister XXXX XXXX XXXX and my son, Mister XXXX XXXX XXXX. If Nelnet refuses to give me a meeting then there can not be any account and I do not owe any money for any U.S. Department of Education Student Loan ( s ).
Further, I reserve my rights to file in Federal Court against Nelnet for this constant abuse with not providing me with full account access and refusing to comply with a Freedom of Information Act request for a meeting and any other harm. Here is the video link proving that there is NO browser problem : XXXX XXXX XXXX XXXX XXXX XXXX
|
| 03/11/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have requested an investigation be completed by XXXX, XXXX, and XXXX to request the data furnisher of my student loans, Nelnet Inc. report my payment history on both my accounts accurately. The dispute came back as verified, however clearly the reports are inaccurate.
On XX/XX/XXXX, I reviewed my credit reports provided by XXXX XXXX. I found the following errors : The XXXX and XXXX payment history on both accounts show XX/XX/XXXX as OK, then the next month on XX/XX/XXXX the payment history shows 90 days late, ion XX/XX/XXXX shows 120 days late, XX/XX/XXXX shows 120 days late, XX/XX/XXXX shows 120 days late, XXXX shows 120 days late. The payment history is clearly inaccurate. How can I be OK one month and the next month on XX/XX/XXXX be 90 days late. Please correct immediately. According to the Fair Credit Reporting Act all reported accounts must be 100 percent complete, verifyable, timely, compliant, and accurate.
The XXXX payment history on both accounts show OK in XX/XX/XXXX, and the very next month in XX/XX/XXXX as ninety days late. This is physically impossible, and clearly inaccurate. The next month in XX/XX/XXXX the payment history changed to 120 days late, the in XXXX it shows 150 days late, then in XXXX 180 days late, then in XXXX of XXXX 180 days late.
According to the Fair Credit Reporting Act all reported accounts must be 100 percent complete, verifyable, timely, compliant, and accurate. According to the FCRA, the data furnisher is subject to fines and penalties if the information is not verified accurately, timely, and within compliance.
|
| 07/26/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
i was encouraged to attend XXXX XXXX in XXXX and i was discouraged at first when i was told i need money. Since i had no credit history XXXX ( school recruit ) said it would not be a problem for ME to receive aid just as long as an established financially responsible adult would co-sign.
That's not at all what happened. At any rate i graduated but the school at that point showed its true colors. The XXXX XXXX XXXX where i completed my XXXX ( no pay ) did offer me employment, but at $ XXXX/hr. When i reached out to the school first or foremost requesting my Degree, they failed to do up to present day. I never received my degree. The school will not acknowledge nor did it ever follow up. Secondly the recruit lied and took out a mortgage on my mom from XXXX XXXX, which today Nelnet records show that they gave her the loan as a parent plus, but on their website it clearly states otherwise. And also i was trying to attend the XXXX XXXX XXXX XXXX, and the finance dept their told me that my mom took out a personal loan. That XXXX had said and disguised it as the parent plus.
Honestly from the minute i completed my 180 hours XXXX. i was confused and uninformed as to why i was making to seperate payments. i never denied wanting to repay. i just always demanded that i have one payment and that it needed to be under me. i know that they did wrong. i filed a case more recently where i was actually given a number for reference. # XXXX the Nelnet acct # im beyond frustrated and concern with is XXXX.
if you look and review it i would appreciate it.
Sincerely,.
XXXX XXXX
|
| 10/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I am a full-time student and my loans are supposed to be deferred. I made several online requests to confirm my enrollment status weeks prior to the due date of XXXX Nelnet had given me. Part of my loans were approved for deferment according to the rep I spoke with on XXXX but they could not explain what the others were not. It is clearly an issue on their end but they refuse to do anything about it except put the burden on me to solve the matter even though I am powerless to do so.
I submitted documents from the XXXX XXXX XXXX on XXXX to Nelnets portal because when I attempted to on XXXX the portal was down. The documents verified that I am enrolled full-time. I was under the impression that this would take care of the issue once and for all.
I called today on XX/XX/11 after noticing that {$660.00} was taken from my account. After over XXXX hours on hold I spoke with a rep who then placed me on hold waiting for the refund team. After some time I was told that it would take XXXX months to get my money back. I was told I could dispute the transaction with my bank if I wanted it faster. As a former bank employee, this seemed odd as the first thing we were trained to do was instruct people to contact the merchant making the charge.
I can not afford to wait XXXX months to get the money back. I am begging you to do whatever you can to help me get my money back sooner and to deal with the absurdity of this situation. I have spent close to XXXX hours over the last week working with this awful company and have made XXXX progress. I feel helpless and am at a loss.
|
| 08/19/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
Hello, On XX/XX/XXXX I received an email from studentaid.gov " We reviewed your application and determined that you are eligible for loan relief under the plan. We have sent this approval along to your loan servicer. You do not need to take any further action ''.
Unfortunately that was a lie, and my federal student loan through Great Lakes was sold to Nelnet and appeared back on my credit report and my loan was re opened with that new lender who had sent me all the information I needed to know in regards to my interest starting to accrue in XXXX and my first payment in XXXX.
I am currently unemployed and have family that has offered to come together and help me settle on my student loan amount, so that it doesn't sit and accrue interest and then I have no chance at digging myself out of an interest nightmare or risk not making any payments or making income driven payments that don't even cover the cost of the interest on the loan.
On XX/XX/XXXX at XXXX I contacted customer service ( XXXX ) at Nelnet asking what information they would need from me to submit a request for a settlement amount? The response was " we do not even offer settlements for student loans '' So I had asked what I could do about that, was there any other way around that and she asked me if I was a teacher and they have a program for that. I do not qualify for that and I also do not work for a non-profit as I had mentioned twice I was currently unemployed and looking to settle on my loan with help from my family while I had it. There was still no option for me to settle on an amount.
|
| 07/13/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
Last year on the studentaid.gov website : ( https : XXXX : XXXX ) There was a link to recertify my IDR plan early.
I did this last XXXX, XXXX, and got a notification back from Nelnet that it was too early to recertify.
On the same site it says " You wont be required to recertify before payments restart, and the earliest you could be required to recertify is XX/XX/XXXX. '' I then received an e-mail from Nelnet on XX/XX/XXXX saying I had a payment coming due of {$290.00}.
I recertified immediately again when I saw this. They ended up putting me in forbearance and capitalized over {$10000.00} to my principle balance so I now have to pay significantly more for interest than if they would have accepted my early recertification.
I called them about this on XX/XX/XXXX and they said there was nothing I could do about it and that when I recertified early I checked the wrong box!
They said I recertified too early and too late!
They said the notice about not having to recertify until XX/XX/XXXX didn't apply to XXXX loans.
I've been struggling financially but their actions are making it more and more impossible for me to pay them back.
In addition they tell me I can't consolidate my loans unless I want to extend my payments by another 10 years!
They told me I could apply for REPAYE but that was a lie ... that option isn't available for FFELP loans without consolidating!
They should have sent me a letter about the recertification due date because it was a very important issue considering the false/misleading information published on the studentaid.gov website.
|
| 02/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have been aware of the PSLF program since XXXX. I completed a degree through XXXX in XXXX so I could work in the medical field and take advantage of the loan forgiveness program. I have contacted my loan servicer, Nelnet, in XXXX to make repayment arrangements. I was suppose to be on the low income payment program as I was making $ 31k/year. I decided to go back to college in XXXX and completed a XXXX program. I called and spoke with a Nelnet representative concerned about repaying my previous loan and they informed me that my loans automatically go into deferment because I'm in school and that I wouldn't have to worry about paying while in school but didn't inform me that I could still have my previous loan under low income so payments will count towards loan forgiveness. In XXXX I called Nelnet to make a lump sum payment of $ 7k towards my loan XXXX. The representative suggested that I consolidate my loan but omitted to mention that consolidating my would would restart my old loan from XXXX again and I would miss 7 years of repayment! I called Nelnet again in XXXX to discuss what I needed to do do to apply for loan forgiveness as XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The rep told me that I was never put on that program and that I would have to start all over again in loan payments!!!! They have charged me an additional $ 10K in interest towards my loan and no resolve to this! I'm still to this day unable to get them to help me and put me on the correct repayment plan! Their customer service is useless and they do not care about the borrower.
|
| 12/30/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Nelnet reported me delinquent in XXXX and XX/XX/XXXX. They claimed to have sent me emails and mail concerning payments that were due but I never recieved them. I have not changed my address or email address as they try to say I have. I have had my gmail account dating back past XXXX. When I spoke with Nelnet they said my payments weren't due for 6 months or unless I was reenrolled into school. When I spoke with them over the phone they have no explanation for why this was not the case and claim they do not have a record of me contacting them. I have been told by Nelnet that I had no payments due, that my account was up to date, and I would have no payments due. This was inaccurate information as they have put me as delinquent for those two months and have significantly lowered my credit for it. I have never made a payment to Nelnet because I have been finishing my degree and have always been up to date with my loans since I have had them as my loan servicer since XXXX. The company claims that even though they gave the wrong information they won't change their reporting and I would have to prove I was in a " coma/dying in a hospital or active military '' during the time they claimed I was delinquent. I was enrolled in school Fall XXXX and Summer XXXX and was told my payments weren't due until XX/XX/XXXX unless I was enrolled in school which I was by XX/XX/XXXX at the University of XXXX XXXX which was before my first payment was due. This delinquency is inaccurate and they refuse to take accountability for their mistake and remove this from my credit report.
|
| 11/30/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I had resubmitted my income based repayment through the XXXX XXXX XXXX XXXX as I do for both of my loans and for my XXXX. XXXX of my loans through XXXX went through fine and my XXXX XXXX was fine, but Nelnet was unable to process the payment plan for some reason. I contacted the company and was told that they had issues receiving the documents. I offered to send over my full tax documents which I did on XX/XX/2022. I was told that the documents didn't have decimal points and clarified with my XXXX XXXX that they DON'T have decimal points on the documents. I resubmitted my income based repayment plan on XX/XX/XXXX and received a confirmation that it was received. I was then charged another {$300.00} in XXXX, XXXX, and XXXX while I tried to get ahold of the company and resolve the issue. I finally resubmitted another income based repayment in XXXX and again didn't get put on the plan through Nelnet. My last attempt was at the end of XXXX. They just hit me again for another {$300.00} payment as of XX/XX/XXXX. I contacted the company again and they were able to take me off the automatic payments, but weren't able to provide me any information about why my lengthy attempts to get put on the plan were denied. Since XXXX they have charged me {$1200.00} instead of the approximately {$200.00} that should have been charged my account. I have yet to speak to a manager because I have been told that XXXX is unavailable. I would like to have my money refunded and re-charged at the correct rate as well the ability to transfer my loan to another company without a penalty.
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| 03/14/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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Hello, Im writing to express the difficult transition in the transfer of my private student loan from XXXX to FirstMark Services. I have been paying this account since XX/XX/XXXX, without falling behind on my payments. I had been using an online account to make these payments. As of XX/XX/XXXX my loan was no longer being serviced by XXXX, which I just found out XX/XX/XXXX and immediately paid the entire amount past due.
During this transition I never spoke with either party that this was happening. Never receiving anything in the mail or by phone. I did search and find several emails from FirstMark services in my junk folder after I had discovered there was a transfer. The website I had been using to make payments ( XXXX ) has/had no messages informing me of this transition. I discovered what had transpired by contacting XXXX on the phone because I have been unable to make payments via website or automated phone system. When trying to make payments on the account it displayed there is no minimum payments due. I should have called sooner to investigate the disapearance of my loan, and for a few months I just assumed that I was ahead of my payment schedule which is why there was no minimum due.
After calling around finding the new location of my loan I was informed that I was only days away from defaulting on a $ XXXX/month loan that I 've never missed payment on prior to this transition.
I hope there is someway to fight the late payments filed to creditors since I work very hard to my debts and maintain a healthy credit score. Thank you for your time.
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| 09/07/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My student loan debt was transferred from Great Lakes to Nelnet. Since XXXX, I have been attempting to resolve an issue with a payment that was received by Nelnet but not posted to my account.
On XX/XX/2023, a payment was sent to my account in the amount of XXXX. This payment is paid on my behalf from the XXXX XXXX XXXX XXXX XXXX XXXX XXXX. As part of my contract with the XXXX XXXX XXXX, I am required to submit proof that each payment has been received by my loan servicer. However, Nelnet has not posted this payment.
I recently spoke to a customer service representative who informed me that Nelnet was in possession of the payment since the merger with Great Lakes. The representative further notified me that they are aware of the fact that my payment, along with other customers ' payments, have not been posted.
Nelnet 's failure to post this payment constitutes business malpractice and has resulted in two concrete consequences that negatively affect me : 1. ) I have been charged interest on my loans that would not have been charged if Nelnet had properly posted the payment upon receipt.
2. ) I am out of compliance with the XXXX XXXX XXXX, which could jeopardize my opportunities in future government contracts that are important for my career. Further, the remaining payments from the XXXX XXXX XXXX can not be released, further increasing the interest that Nelnet will collect.
Nelnet 's failure to post payments also affects other customers. Any interest accrued on these accounts due to unposted payments should be immediately returned to customers.
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| 02/10/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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I received a letter from the Department of Education on XX/XX/2022 stating that the department is discharging my loans without requiring me to file an application because of the persuasive and widespread nature of school 's behavior and under borrower dese regulations ( 34 C.F.R. 685.206 and/or 685.222 ). Nel Net has been inaccurately reporting student loans balances to the 3 credit bureaus ' ( XXXX, XXXX XXXXXXXX XXXX XXXX XXXX frequently. I contacted Nel Net by email and phone call on XX/XX/2022, XX/XX/2022 and XX/XX/2022. The student loans with Nel Net XXXX for XXXX XXXX XXXX XXXX XXXX student loans were discharged based on a letter from the U.S. Department of Education on XX/XX/2022 stating that the Department is discharging my loans without requiring I file an application because of the per. 685.206 and / or 685.222 ). I contacted Nel Net verbally and they explained that it is discharged and they will remove it from the 3 credit agencies. I sent copies of this letter to the email address for Nel net ( XXXX ). I received no responses by email, but it was conformed during phone call with Nel Net that they received my letter each time. I have tried to dispute and Net Net still keeps reporting inaccurate balances effecting my credit information to all 3 credit agencies. I will attach letter with emails. I am requesting that both item on my 3 credit reports be reported according to federal laws in regards to accurate information. I owe no balance with Net Nel and I have no negative history. I am requesting that this be removed from XXXX, XXXX, and XXXX.
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| 02/08/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Year XXXX of XXXX. Great Lakes is who has my loan under consolidation. Before my loan was consolidated, I contacted Great Lakes questioning twice if the correct balance and the payments that I made to XXXX XXXX under Dept. of Education collections will the payments be applied to my consolidation once completed. Great Lake reps stated yes. XXXX XXXX rep XXXX when I was under them stated any payment which was the {$200.00} during Covid in which I did not have to pay, that it was going toward the loan ONLY. When the loan transferred to Great Lakes the full payments totaling {$200.00} did not transfer. They transferred only a few dollars. Contacted XXXX for a receipt since Great Lake stated they needed two wks ago in which nothing was done. I called XX/XX/XXXX spoke to first rep, he was lost with what my concern was so I requested a supervisor. XXXX ref # XXXX was repeating information that we both could see in which was the same information i explained to her even after I let her know that this is not what you all with Great Lakes told me while waiting for the consolidation transfer. I told her that they ask for a receipt and still nothing has happened. Instead of just letting me know that you don't know what to do you just sat on the phone listening until I ask what is the next step that you all need to take. She mentioned the next up of her manager. They are not trying to help anyway get there account corrected with the correct balance even after they requested a copy of receipts. I just want my loan amount corrected because this is my hard earned money.
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| 10/16/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In late XXXX, I received XXXX statements from NelNet ( XX/XX/XXXX - Amount Due : {$140.00} ; XX/XX/XXXX - Amount Due : {$0.00} ; XX/XX/XXXX - Amount Due : {$210.00} ). See attached statements.
On my NelNet account, I have autopay set up with XXXX Bank ( see autopayment attachment ). On XX/XX/XXXX, I was charged {$140.00} to my XXXX account which mirrors the amount due in XXXX dated XX/XX/XXXX.
Today ( XX/XX/XXXX ) when looking at my Chase account, I see XXXX pending transactions from NelNet ( {$370.00} and {$880.00} ) with a note from XXXX that I have overdrafted my bank account because I did not have enough money to cover those payments. I quickly transferred {$300.00} to myself to avoid overdraft fees from XXXX. You can see that without the {$300.00} immediate transfer today, I would be overdrafted as my account balance is under {$300.00} ( see XXXX attachment for account activity from today ).
When I login to my NelNet account, I see {$210.00} is past due ( see attachment ) even though 1 ) I have auto-pay set up so I should not be past due and 2 ) NelNet has overdrafted my account to cover the payments with amounts that do not match the amount of money I was quoted in the statements.
This should not be happening and points to a systemic issue with how NelNet is handling payments. At a minimum, I expect to know how much I owe each month via a statement AND to be charged the amount actually listed in the statement so that I can avoid overdrafts going forward. I also expect auto-pay to cover the amount due so that I am not past due on anything.
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| 10/24/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Older American |
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My wife and I are parents that have had XXXX children go to college that are paying back student loans. I supported all of my children by co-signing for their loans, one of which, I was able to pay off. In order for my youngest child to finish college at XXXX XXXX University, over the phone, I agreed to the loan, later to find out it was a " Parent-Plus loan '' loan that she nor I were given details about the loan terms, nor did we understanding this type of loan or the ramifications of it's terms. My daughter called me from the finance office of the school at the last moment for her enrollment. My complaint revolves around how my payments, to date, are being credited to the loans, extreme interest charges, and the lack of explanation as to why and how the fees and charges are causing the loans to increase, regardless of the payments made to date. The original loans for the Parent-Plus Loans totaled {$36000.00}. Since XX/XX/XXXX, I have consistent made payments totaling XXXX, but my total balances have continued to increased, to date, to {$42000.00}. I have attached documents explaining the terms, payments and balances of the loans. My wife and I would like to apply for assistance with the loans or forgiveness, given that she and I are XXXX years of age and are at our retirement ages. Please review the attached " Account Balances Statement '', original loan amounts and outstanding principal balances column for balance discrepancies and exorbitant terms. Also see the Detailed Payment History report and Account Snapshot and advise.
Thank You, XXXX XXXX
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| 04/22/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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This loan was originally held by XXXX XXXX and sold to Firstmark on XX/XX/XXXX. I have since attempted on multiple occasions to create an online profile on their website in order to access my account and make payments. When attempting to register in their online system, I have received multiple errors stating my information is not recognized and to call their phone number.
When the account was first sold to Firstmark, I was not enrolled in school, and several payments were withdrawn from my account, per the original payment agreement. Payments were made for the months of XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX of XXXX. I have been enrolled in school as of XX/XX/XXXX.
On two separate occasions I have called and received different instructions on how to resolve the issue.
Phonecall # 1 : Can not recall date - Representative instructed me to enter all information in capital characters. This did not work.
Phonecall # 2 : Mid-XXXX XXXX - Representative informed me that my information did not match what was on the promissory note, and that I would need to send a letter with my account information and a scan of my drivers license to verify my identity.
I provided this information in a letter dated XX/XX/XXXX. This letter was confirmed to be received by Firstmark on XX/XX/XXXX. In this letter I requested my information be corrected and I be provided a confirmation of such correction. I also requested a copy of my promissory note. As of filing this complaint, Firstmark has not responded to this letter and has not provided the documents requested.
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| 12/10/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Back between XXXX and XX/XX/2015, I requested for a deferment on my student loans that had gone out of deferment. I was informed that all payments are deferred till the following year. Because I was told they were deferred, I never checked for any correspondence from Nelnet. In XX/XX/2015, I noticed on my credit report that Nelnet reported my account being late for more than 3 months. Because I was told by their agent that my loan was adjusted over the phone till the following year there was no obligation to make any payments and their reporting is inaccurate. I have disputed this several times and they have not done a proper investigation and accept responsibility because it was one of their agents that informed me that my payments were deferred. I have asked for the phone conversation on that day and they couldn't produce it. This has a negative impact on my credit and I want them to do proper investigation on what happened on that day in XX/XX/2015 when i requested for the deferment. I have a 100 % track record of never being late with any of my creditors. This is the only account that has ever been late and that's out of the norm. This is a clear mistake on their end and they are refusing to take responsibility of their own mistake. I have filed a dispute with XXXX in the past and they have not done a proper investigation into this and still this has been on my account for almost 4 years now and I am XXXX percent sure they are wrong on this one and my track record shows it and you can see i paid all my lenders 100 % on time for the past 14 years.
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| 12/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I have had NelNet as a student loan service provider for 23 years now. 20 of those years I have had consolidated loans and every year I send in my payment plan renewal for the Income driven repayment plans. EVERY YEAR not just once or twice but for the last 20 years when submitting my forms they email me and make me resubmit them twice or even three times saying they never got them.. When my spouse and I divorced 10 years ago it became a bigger nightmare to fight with them because then I had to find him and have him sign his information which I have to submit every year twice or three times. If I call them I get the run around oh we didn't receive this or that or you have to resubmit this it takes them 6 months got get my payment plan in place and THEN several years I found out they only put it into forbearance the didn't actually apply my payment plan. This year I have had enough. I submitted my IDR request paper work TWICE once in XXXX when they sent my requalification and again in XXXX. I have sent in paycheck stubs twice and my ex husbands co maker stuff twice and NOW they are calling me because I owe them XXXX come XXXX. I have submitted everything to them per request. I have emailed their help desk to which I get a response we don't have documentation and I resend the same documentation I have sent before I save it as proof of when I sent it in. 23 years ..... I am tired of the run around, I am working I submit the paper work for my IDR plans and THEY can't do their job. I don't know if I am the only one but its a joke and something needs done!
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| 10/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Back in XXXX of this year, I applied for the new SAVE Plan. Nelnet emailed me XX/XX/XXXX saying they needed 7 years of income statements (? ) to enroll. I didn't think this was right, so I contacted them through email soon after asking why this was since literally no one I knew, and no one on message boards was having to provide this info. On XX/XX/XXXX, they wrote me back and didn't tell me anything ; just copied and pasted the same email they sent me before.
So I tried looking for tax documents and couldn't find them and called on XXXX, was on hold for XXXX hour XXXX mins and XXXX seconds. I hung up. tried again on XX/XX/XXXX and after XXXX hours I got through. The lady couldn't answer my question, but got someone that could, and gave some weird excuse, but gave me options of what paperwork I could upload. A XXXX hour XXXX min and XXXX second phone call, 89 % of it on hold.
So I uploaded my documents on XX/XX/XXXX. I emailed them on the XX/XX/XXXX for a status update since there was nothing on the website about where my application was in the process, and I just got an automated, 'sorry, we're too busy to help you, we're overwhelmed, ' email today, lol. They approved my application, BUT FOR THE WRONG PAYMENT PLAN. To be honest, I don't even know what I'm on now, but I know it isn't the SAVE Plan because my payment isn't supposed to be {$150.00} a month. Like, I just can't with these people. I can't be on hold for hours anymore, I can't deal with their incompetence, I don't even know how/why I'm on a plan I didn't even put an application in for.
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| 12/05/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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Back between XXXX and XX/XX/2015, I requested for a deferment on my student loans that had gone out of deferment. I was informed that all payments are deferred till the following year. Because I was told they were deferred, I never checked for any correspondence from Nelnet. In XX/XX/2015, I noticed on my credit report that Nelnet reported my account being late for more than 3 months. Because I was told by their agent that my loan was adjusted over the phone till the following year there was no obligation to make any payments and their reporting is inaccurate. I have disputed this several times and they have not done a proper investigation and accept responsibility because it was one of their agents that informed me that my payments were deferred. I have asked for the phone conversation on that day and they couldn't produce it. This has a negative impact on my credit and I want them to do proper investigation on what happened on that day in XX/XX/2015 when i requested for the deferment. I have a 100 % track record of never being late with any of my creditors. This is the only account that has ever been late and that's out of the norm. This is a clear mistake on their end and they are refusing to take responsibility of their own mistake. I have filed a dispute with XXXX in the past and they have not done a proper investigation into this and still this has been on my account for almost 4 years now and I am 100 percent sure they are wrong on this one and my track record shows it and you can see i paid all my lenders 100 % on time for the past 14 years.
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| 05/27/2023 |
Yes |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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Account Name : NelNet Account number : XXXX I am sending this letter in response to a letter you sent me on XX/XX/2023. I want to inform you that this is NOT a refusal to pay but in accordance with my rights under the Fair Debt Collection Practices Act I am disputing this account and requesting a validation of debt. ( 15 USC 1692g Sec. 809 ( b ) ). I am NOT requesting a verification, but I am requesting for validation. I request that your office provide me with evidence that I am obligated to pay you.
Please provide me with the following information : 1. The names and business addresses of each individual with whom you verified the information with above, so that I may follow up.
2. The date you contacted the individual furnishers of information.
3. Provide copies of agreements bearing my signature stating that I agreed to pay what you say I owe.
4. Show me the proof that you are licensed to collect in my state ; provide your license number 5. Provide me with proof that the statute of limitations have not expired.
6. The method of communication you used to verify the information.
7. Requesting that full account numbers are revealed for the partial account number being reported.
8. A valid, legible copy of the agreement stating the debt and interest charges. If your company fails to comply or respond to this letter within the allotted time of 30 days from the date you receive this letter, this account must be deleted and removed immediately from my credit report. Also, all future attempts to collect this debt must stop.
Thank you, XXXX XXXX
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| 10/30/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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Nelnet is denying me of my rights as a consumer!! 15 U.S. Code 1681 c-2- Block of Information resulting from identity theft clearly states the information required for a consumer reporting agency to block and delete information reporting on a consumer file. [ ( a ) Block except as otherwise provided in this section, a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 BUSINESS DAYS AFTER the date of receipt by such agency of - ( 1 ) appropriate proof of the identity of the consumer ; - iI have provided ( 2 ) a copy of an identity theft report, I have provided ( 3 ) the identification of such information by consumer ; and I have provided ( XXXX ) a statement by the consumer that the information is not information relating to any transaction by me the consumer. Evidently, Nelnet does not comply with Federal Law and/or believes itself to be above the law. You have no right to deny me my consumer rights!! I have provided everything necessary to block this information. These are the accounts in question : Nelnet XXXX, Nelnet XXXX, Nelnet XXXX XXXX Nelnet XXXX. I have also attached the promissory note they sent me. Line XXXX is NOT my signature. Nelnet should have my signature on file and this will not be what they have. Even XXXX XXXXXXXX references are not my handwriting. Nelnet should have many samples of my signature and handwriting. This is a clear case of someone fraudulently forging my signature.
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| 02/19/2019 |
Yes |
- Debt collection
- Federal student loan debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
Older American |
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Dear Sir/Madam : I am contacting you in the hopes you can help me in my Dilemma!!!!
Re : Nelnet Student Loan Account # XXXX XXXX XXXX XXXX Student / XXXX XXXX XXXX Mither. I have sent this correspondence to Nelnet Please be advised that I will be contacting the Department of Banking & Financing , XXXX XXXX XXXX & I will be corresponding with Federal Government Student Loan on behalf of my daughter XXXX XXXX for a student loan for my granddaughter XXXX XXXX XXXX. My granddaughter XXXX XXXX is making payments on this student loan she obtained. She is currently working and can barely make ends meet for herself, she is willing to pay @ {$50.00} per month as that is all she can afford. She only attended XXXX University for one year and had to come back as her mother had a XXXX XXXX. Came back home to get a job to help her mother. My daughter earns less than XXXX @ {$10.00} per hour and is eligible for food stamps. XXXX has to choose no insurance coverage at work because she can't afford it.
As I stated she wants to comply with the payments @ {$50.00} per month and can barely afford that.
What I don't understand is how the balance is {$16000.00} when I believe she applied for an additional {$5000.00} " mother loan ''.
Again she wants to pay as she is already paying her other student loan she just can't afford {$120.00} per month.
I give you my word that I am getting to the bottom of this for ALL STUDENTS for ALL GENERATIONS these kid 's don't stand a chance in life if they're starting off in the negative.
Thanking you in advance.
XXXX XXXX XXXX
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| 09/05/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Hello, I submitted an income-driven repayment plan to Nelnet on XX/XX/XXXX. When I called to check on the status of the application and the amount I would need to pay the first month I was told that I needed to request a deferment to avoid paying the standard amount. This information was incorrect as the loan was supposed to be placed on an administrative forbearance while my application was being reviewed. This resulted in {$11000.00} being added to my principal balance on XX/XX/XXXX despite qualifying for the income based repayment plan I submitted an application for.
Again in XXXX I submitted my recertification application to Nelnet on XX/XX/XXXX and on XX/XX/XXXX Nelnet incorrectly capitalized accrued interest in the amount of {$3500.00} to my account despite being on and qualified for an income based repayment and not requesting any kind of deferment or forbearance.
On XX/XX/XXXX I submitted my documentation and application for recertification of my income driven repayment plan and on XX/XX/XXXX I was notified Nelnet incorrectly capitalized interest to my principal balance in the amount of {$2600.00}. I reached out to Nelnet on XX/XX/XXXX to let them know I did not request any deferment nor did I receive any notification that a forbearance, deferment, or six-month grace period would end soon and that accrued interest would be capitalized. My message was responded to with an email asking me to call them during business hours. This issue was not resolved before my loans were transferred to myXXXX due to my application for loan forgiveness.
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| 02/13/2023 |
Yes |
- Debt collection
- Federal student loan debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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|
Web |
Servicemember |
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XXXX XXXX XXXX XXXX XXXX XXXX
XXXXXXXX XXXX XXXX Dept of ED./ NELNET XXXX XXXX XXXX XXXX, XXXX XXXX Attn : Nelnet customer service team XX/XX/XXXX Re : Notice to Cease Contact, account number XXXX To nelnet customer service team : This is a warning notice to the alleged wrongdoer of such debt which you're a debt collector because you are simply attempting to collect an alleged debt. I noticed ive been violated pursuant to the FDCPA ( Fair Debt Collection Practices Act ), there is evidence of use of abusive, deceptive and unfair debt collection practices resulting in the infringement of my intellectual property rights.
According to USC 1692c ( c ) ( 2 ) i am invoking my specified remedies as a consumer and i am demanding all of the following : 1 ) Zero out the balance of this account 2 ) provide my name a consumer and natural person, with documentation showing the account was zeroed out via mail 3 ) cease and desist reporting of the debt collection activity to all consumer reporting agencies before and after this date of XXXX XXXX XXXX ) removing ANY and ALL reporting of the debt collection activity to all consumer reporting agencies This is to give you notice to cease all contact with me or anyone else except the creditor about this claimed debt. Accordingly, under 15 U.S.C. Sec. 1692c, this is my formal notice to you to cease all further communications with me. If you must contact me, please do so in writing and not by telephone.
I look forward to your acknowledgement that you have received this notice by XX/XX/XXXX.
Sincerely, XXXX XXXX
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| 09/30/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX I submitted a request to XXXX XXXX XXXX XXXX through their email address " XXXXXXXXXXXX '' inquiring about how they came to be the servicer of my loan when I was not disabled, had never alleged I was disabled, had no knowledge of anyone who would report me to be disabled. I asked them for the name of the agent who reported to them that I was disabled.
I also informed them that while I had received a notice of transfer of servicing from XXXX to Nelnet in a letter dated XX/XX/XXXX, I never received any notice of transfer from Nelnet.
I did receive a notice of a change in account number from Nelnet dated XX/XX/XXXX, however, according to the record on Federal Student Aid NSLDS that I just recently found, Nelnet was reportedly the servicer since XX/XX/XXXX, while I had been making monthly payments to XXXX since XXXX until XXXX. This could explain why my balance did n't go down.
I also reported to Nelnet that I did not receive a XXXX for XX/XX/XXXX or any statements at all for XXXX or XXXX of XX/XX/XXXX. I am about to file my XX/XX/XXXX taxes and need the form.
I received a letter yesterday ( XX/XX/XXXX ) dated XX/XX/XXXX which simply enclosed a copy of my consolidated promissory note, and a note " Just know that we 're here for you when you need us ''. This is not very helpful. Finally, the consolidated promissory note they enclosed is being disputed because the underlying loans that XXXX XXXX XXXX, XXXX consolidated, were not known to me and XXXX the guarantor has not been able to provide me with any loan documents of them.
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| 11/10/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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The first email I got from Nelnet was on XX/XX/ with my first statement since payments resumed. The amount was {$380.00}. I called them and waited on hold for 2.5 hours, once I talked with someone I changed my payment plan from income driven repayment to the extended graduate program. She told me my payment would be {$160.00} with a small fee for changing my payment. I got a statement for {$190.00} on XXXX I made the payment on XX/XX/. I got an email stating that I needed to call Nelnet and confirm the change of my payment plan on XXXX I called again and waited another 3 hours, but I confirmed the change. On XXXX I got an email with my billing statement that said my payment due was {$550.00}. I called Nelnet on XXXX I waited for 3 hours before I talked to someone, and I was on the phone with the lady for 45 minutes. She assured me repeatedly stating that the problem would be fixed and that I could check Nelnet.com again in a few days and the payment due would be changed to {$170.00}. I asked her for some sort of email confirmation that stated that my payment was changed and that my payment plan was changed to the extended graduate program. She said they were unable to do that. She again reassured me that the problem was fixed. I looked today on XX/XX/ because my bill is due on the XXXX. I logged in and my payment due is still {$550.00}. I logged in to student student aid.gov and it is still showing that I have an income driven repayment plan. I am currently on hold with Nelnet for the fourth time and have been on hold so far for 47 minutes.
|
| 10/27/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have 13 loans total by XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX Texas, XXXX XXXX XXXX XXXX, XXXX and now Nelnet.
The first loan was given XX/XX/XXXX. I started making payments while in school in XXXX. I later filed for economic hardship and had my loans deferred and finished school in XXXX. Then All loans were consolidated in XXXX, with no record of prior payments, because they start over, as told to me by XXXX and Nelnet.
I've been on an income contingent plan for years. Always sent in the application and faxed all required documents. There's never any record of payments or any correspondence between both Department of Education or Nelnet. I moved from Texas in XX/XX/XXXX. I sent a payment, as always and the Department of Education said they sent me to a collection agency and payments could no longer be accepted.
I received a letter from the Department of Education XXXX XXXX threatening to garnish my wages if payment or payment plan wasn't put into action. Shortly after, I received a letter from XXXX XXXX XXXX XXXX, a collections agency. They added XXXX to my loan for their fees. A payment arrangement was made and I sent payments directly to Department of Education until the pandemic shut everything down.
Spoke to Nelnet today and they said XXXX might have been a scam because there's no record of payment. When I spoke to XXXX, they don't show it either and referred me to Nelnet.
My loans have been through too many hands and it's not fair. When loans are this old and payments have been made, I need to know my legal options. Thank you.
|
| 04/10/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
Servicemember |
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I am not sure if Nelnet is the federal government or a non- federal student loan.
Department Of Education/NELNET In XX/XX/XXXX, I took out a parent-plus loan in the amount of {$5000.00} for my son who was attending college. I began paying the loan back in XX/XX/XXXX. I made monthly payment until XX/XX/XXXX and several payments in XXXX. My remaining balance was {$2400.00}. I applied for Total and Permanent XXXX discharge through Nelnet and was approved to be XXXX from the loan. In XXXX I begin receiving letters from them stating that because I did not following the instruction of the 3 year monitoring period the loan was reinstated. When I checked my credit report Nelnet added a loan from XX/XX/XXXX that I did not take out and I have no knowledge of this additional loan. I have never been to college and never applied for any additional student loans. I have wrote them several times asking them to remove this loan. I informed them that I did not take out this loan from XX/XX/XXXX. I also informed them that I had only taken out one loan and it was a parent-plus loan in XX/XX/XXXX, and my balance was {$2400.00}. I informed Nelnet to please correct this because they are sending me statements that I have two separate loans totaling over {$5000.00}. Also they have put this on my credit report. Nelnet has not remove this from my credit report and has not address my problem. Also I have applied for Total and permanent XXXX again because I am on social security because I am XXXX and I have sent them all the documentation but have not heard from them.
|
| 05/06/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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I called Nelnet, to discuss my options related to Covid-19 deferrals. When I spoke to the representative, he told me that my loan was not held by the Federal Government so I did not qualify for the federal student loan deferral program. He then explained that Nelnet had a separate program for private borrowers. The program terms were the following : 1 ) three month pause in payments 2 ) no change in " borrower incentives '' on interest rates 3 ) interest would accrue at the same rate, including the borrower incentives, even though no payments were being made.
4 ) Payments resume XX/XX/XXXX at the same rate as before.
I agreed to the deferment on the terms as I have outlined them above.
Today, I received notice that my borrower incentives were removed from my account. When I called the lender to discuss this, I was told that I could either withdraw from the deferral program or pay the higher interest rate. I explained that the employee promised me several times that my interest rate and borrower incentives would not change, and that I would not have agreed to the program if the rates increased. Nelnet refused to change my interest rate or add my incentives back onto the account unless I agreed to exit the forbearance program.
Given that we are in the midst of a global pandemic, my family has faced several additional costs. I have already allocated the money that was to be paid to Nelnet to other sources. All I am asking Nelnet to do is to stick to their original promise. To do otherwise is deceptive, dishonest, and should be illegal.
|
| 10/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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I have been trying to get in touch with this company who now services my loans ( Nelnet ) multiple times with no success. I emailed them on : XX/XX/26 and received an automatic reply : Thank you for your email. We apologize for not responding sooner. Were currently experiencing unprecedented email volume, which is preventing us from responding to your specific question ( s ). If youve already contacted us by a different means and/or resolved your issue, please disregard. Otherwise, we believe that one of these options may be the best way to find what you need : where you can view your loan details, apply for repayment assistance, and more.
For answers to common questions, check out our FAQs page.
For information about all aspects of federal student aid, please visit StudentAid.gov.
And never heard back from anyone.
I have been trying to call them with questions on my account 5 times over the past 2 weeks. I have Waited on hold for as long as two hours with no answer.
There is absolutely no way to get in touch with them regarding my account and this is unacceptable.
I wanted more info on forbearance for a natural disaster, which they emailed me about and instructed me to reply to the email to say yes to opt in. This was never replied to and my account has no forbearance applied.
This servicer was not my original loan servicer and took over the student loans after the COVID pause ended and is completely inadequate in handling any form of my personal finances. I will not be making a payment until I speak to someone at this company.
|
| 11/22/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Student loan servicer Nelnet, and credit bureau XXXX has reported 120 day late payments for XXXX, XXXX, and XXXX, XXXX when I have not had any late payments with Nelnet since XXXX. Nelnet is no longer the servicer of my student loans, and has NOT been since XXXX when XXXX took over as the Servicer for ALL loans from Nelnet. The loans are reporting late with a {$0.00} balance.
I have called Nelnet several times, and they have told me that they are currently NOT the servicer of my loans, and they are NOT reporting for delinquent loans for XXXX. And to contact XXXX, because XXXX is doing the misreporting.
I have called XXXX, and have disputed the incorrect late payments with XXXX, but they are stating Nelnet is the one 's reporting this information inaccurately. I have spoken with several reps including Supervisors. The supervisor told me to send in documentation from XXXX confirming they are the current servicer of my loans, and that I have no late payments. Once I did, XXXX would not honor it.
XXXX is the only servicer of my student loans, as evidenced with the XXXX XXXX XXXX. The late student loan payments reflecting in XXXX needs to be removed from my credit report, as they are false information.
I am at the mercy of these 2 companies who refuse to help get this matter resolved. This is illegal, abusive, and an unfair practice that is causing detriment to my family, and myself. I am unable to get into a home with the negative inaccurate reporting which could lead to my family and I being XXXX. Please help me resolve this issue.
|
| 12/15/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
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Web |
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Nelnet illegally capitalized interest on my loan and is ignoring my requests to rectify the situation. I have been in the same IBR plan for several years. Nelnet demanded I recertify with them separately, even though I already recertified through studentaid.gov for my other loan with another servicer. The deadline to request recertification was XX/XX/23. I could not recertify for Nelnet on studentaid.gov, because I already had for 2023. So I called Nelnet and they said to upload a self-certified income document, which I did XX/XX/23. Then they sent me an IDR application and I submitted the application and uploaded the documents to their upload portal on XX/XX/23, as instructed by their customer service agent. Then in XXXX they wanted another application. So I emailed it this time. Then on XX/XX/23 Nelnet capitalized about {$2200.00} in accrued interest. But they should not have done it because I never entered deferment or ended/changed my plan.
Then I asked them on the phone why they capitalized, which took 2 hours on hold! They said it did not happen. But I have the statements to prove they did it. Then I emailed them several weeks ago and got no response.
Nelnet should reverse the capitalization of accrued interest because I never entered deferment or ended my plan. Any delay in processing my recertification was their fault. And they need to get more customer service. 2 hours for a call is unacceptable. And nobody at Nelnet responds to emails. They purposely make it impossible to get information or get things resolved. Super shady.
|
| 11/02/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
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I am writing to you today regarding my student loan account which I had while I was a student at XXXX University. The purpose of my correspondence is to see if you would be willing to make a " goodwill '' adjustment on the reporting of this account to the three credit agencies.
During the time period this account was established I had was very happy with the service, I was however not the ideal customer and made mistakes with my handling of the account. I should have kept better records regarding the account and I take full responsibility. I became aware of the unpaid balance when I got a copy of my credit report in XX/XX/2018.
I know that payment was my responsibility and I am not attempting to justify this breach in the user agreement, I was however hoping you might review the circumstances under which this nonpayment occurred and consider removing the negative trade line associated with this account from my three credit reports.
As soon as I became aware of the balance I contacted DEPT OF ED/ NEL NET I consolidated my loans, refinanced my debts for an easier payment schedule, and closed all accounts paid in full. I provide this not to justify why the account was unpaid, but rather to show that the issue with my student loan account is not a good indicator of my actual credit worthiness. I hope that DEPT OF ED/ NEL NET is willing to work with me on erasing this mark from my credit reports.
Your kind consideration in this matter is greatly appreciated.
Best Regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NJ XXXX
|
| 11/02/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
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Web |
|
|
I am writing to you today regarding my student loan account which I had while I was a student at XXXX University. The purpose of my correspondence is to see if you would be willing to make a " goodwill '' adjustment on the reporting of this account to the three credit agencies.
During the time period this account was established I had was very happy with the service, I was however not the ideal customer and made mistakes with my handling of the account. I should have kept better records regarding the account and I take full responsibility. I became aware of the unpaid balance when I got a copy of my credit report in XX/XX/2018.
I know that payment was my responsibility and I am not attempting to justify this breach in the user agreement, I was however hoping you might review the circumstances under which this nonpayment occurred and consider removing the negative trade line associated with this account from my three credit reports.
As soon as I became aware of the balance I contacted DEPT OF ED/ NEL NET I consolidated my loans, refinanced my debts for an easier payment schedule, and closed all accounts paid in full. I provide this not to justify why the account was unpaid, but rather to show that the issue with my student loan account is not a good indicator of my actual credit worthiness. I hope that DEPT OF ED/ NEL NET is willing to work with me on erasing this mark from my credit reports.
Your kind consideration in this matter is greatly appreciated.
Best Regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NJ XXXX
|
| 11/02/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
I am writing to you today regarding my student loan account which I had while I was a student at XXXX University. The purpose of my correspondence is to see if you would be willing to make a " goodwill '' adjustment on the reporting of this account to the three credit agencies.
During the time period this account was established I had was very happy with the service, I was however not the ideal customer and made mistakes with my handling of the account. I should have kept better records regarding the account and I take full responsibility. I became aware of the unpaid balance when I got a copy of my credit report in XX/XX/2018.
I know that payment was my responsibility and I am not attempting to justify this breach in the user agreement, I was however hoping you might review the circumstances under which this nonpayment occurred and consider removing the negative trade line associated with this account from my three credit reports.
As soon as I became aware of the balance I contacted DEPT OF ED/ NEL NET I consolidated my loans, refinanced my debts for an easier payment schedule, and closed all accounts paid in full. I provide this not to justify why the account was unpaid, but rather to show that the issue with my student loan account is not a good indicator of my actual credit worthiness. I hope that DEPT OF ED/ NEL NET is willing to work with me on erasing this mark from my credit reports.
Your kind consideration in this matter is greatly appreciated.
Best Regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NJ XXXX
|
| 01/23/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Nelnet is reporting entirely inaccurate information about my federal student loan. While my expected graduation is in XX/XX/XXXX, on my credit reports the status of the federal loans inexplicably says repayments begin in dates ranging from XX/XX/XXXX, XX/XX/XXXX, to XX/XX/XXXX. I believe for federal loans the repayments being six months after graduation? So I don't understand why the repayment start dates are so different as I have not changed my school nor my program of study. This seems like a fully predatory practice on behalf of Nelnet, illegally reporting inaccurate information about when student loan repayments begin. By committing such FCRA violations with their intentional reporting of inaccurate information, I believe Nelnet hopes to increase the rate of federal student loan late payment fees and increase the default rate. This would absolutely be an abuse of students as well as the federal government funds by reporting fake dates which student loan repayments begin, years after the payments actually begin according to federal guidelines.
All my federal student loans have been with the same university enrolled in the same academic program of study, so I do not understand why Nelnet is reporting some student loans with the XXXX date for when repayments begin, while for others reporting XXXX. I have neither enrolled in another university nor changed my program of study from the dates the federal student loans were first disbursed. So I don't know why Nelnet is lying and reporting inconsistent information on my student loans.
|
| 06/26/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I recently pulled my credit and noticed that i had some errors on my credit report. 1. I noticed several student loan accounts and a few negative items on my credit report. I have n't attended school since i graduated from high school. I have n't applied for no credit since I 've been out of high school. I did n't apply for any credit at all. I was taught by my parents that credit debt could haunt you, so never apply for anything.
2. I sent in several certified letters to debt collection agencies and credit bureaus only to receive bogus verified credit report letters, and letters with no signatures, no original copies of documents when account was open. I only have credit report letters.
3. I sent in police report to all credit bureaus and collection agencies notifying them that an incident with fraud had occurred and none of the accounts is mine. I have n't receive and verification letters or documents verifying my signature, any amounts. I am getting sick and tired of suffering for something that is n't mine. I have contacted all of the companies on the phone and through mail. This situation has been going on for almost a year since i found out about the errors and inaccurate information on my credit report. This is not a threat but i would kindly like the companies know that within 15 days i will be filing a civil law suit against them for breaking FCR laws.
4. I filled an FTC 5. I am harassed by all companies by phone, job, email Company : Account # Dept Of Education/Nelnet All XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX
|
| 10/10/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
XX/XX/22 : Called Nelnet to request a refund for student loan payment from XXXX XXXX XXXX Told it will take up to 4 weeks. No confirmation email received that I requested a refund.
XX/XX/22 : Called Nelnet to verify my request has been sent as I didn't receive a confirmation. Was told they don't send emails. Was now told the refund process can take up to 6 weeks. ( no update or heads up that it will take longer, had to call and find out ) XX/XX/22 : Called Nelnet to clarify if refund will be mailed or automatically deposited in my connected bank account. Was told it will be deposited if my bank account is connected to Nelnet. Also told only people whose refund is rejected will get an email. I confirmed again that my refund request is in the system.
XX/XX/22 : Called Nelnet to ask about update regarding my refund. No update from Nelnet 's end. Was told it will take longer than 6 weeks now. ( Again, no update regarding processing time ) Also told how they will email if request will get approved or denied. Now they said my refund will be returned via check and not automatic bank deposit, despite calling last week to confirm.
I asked how they were processing the refund requests as I know people who requested after the date I made it and they've already had their accounts adjusted or already fully refunded.
Representative told me she does not know how they are processed and what order they process it in.
The 6 week mark is coming up in 2 days and she basically insinuated calling in every day won't speed up the refund process.
|
| 07/18/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
On XXXX XXXX XXXX I was fortunate enough to close on a loan to consolidate home mortgages and my student loan into XXXX payment at a reasonable interest rate.
The problem is the school loan payoff went to the wrong address within the same organization. The check was cashed by the XXXX XXXX XXXX, XXXX but can not be transferred to the Nelnet address. I have been told that a check will be reissued and sent back to the sender in this case the law office that issued it in XXXX 6 weeks. In the mean time since this all started I still will be responsible for interest at {$10.00} a day. I put the loan into forbearance status to protect myself from monthly payments and late fees. They are claiming that it was not their mistake and my statements for over a year have had the address on it. I stated that I 've been trying for over years to figure out how to pay off these loans and I have an email from XXXX that I asked for a payoff amount and the payoff address was the XXXX address. When I was trying again this current year and pulled a payoff statement online there was no noted payoff address so I had this address in my file so gave it to the law office to send pay off into.
I can not believe that NelnetXXXX does not have a means to transfer funds for a close out payment. I would like not to have to pay the interest and for this organization to work reasonably with me in completing this final transaction.
On XXXX XXXX I received a letter from Nelnet stating the loan was paid but a balance remained not true I called same story as above.
|
| 08/28/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I contacted Firstmark by e-mail on XXXX XX/XX/2023 regarding outsanding balance and payment history they were reporting for my privae student loan. I explained they'd been reporting incohate payment history, ie payment history for a future month, and a balance history that was ten ( 10 ) times what it should be. The representative, XXXX XXXX respnded via e-mail on XXXX XX/XX/2023 and acknowledged the incorrect payment history. She and performed an off-cycle update for the account on XXXX XX/XX/2023. XXXX received the update for the FM/Firstmark Serviced Trust account/tradeline on XXXX XX/XX/2023. XXXX notified me of the off-cucle update on XXXX XX/XX/2023. According to the data transmitted, the account is now allegedly ninety ( 90 ) days past-due from the off-cycle update on XXXX XX/XX/2023. Although Firstmark has consistently mailed my statements to addresses that I do not live at, and that change form every two months ( see CFPB complaint XXXX ), Firstmark 's own system alleges payments on the account have been made through XXXX XX/XX/2023. The due-date established under CFPB interpretation of TILA/Regulation Z appears to be the XXXX ( XXXX ) day of each month. In examining the statement generated on or around XXXX XX/XX/2023, the alleged statement due date is XXXX XX/XX/2023. Thus, the payment history furnished is false/misleading/inaccurate because it implies a delinquency history that would not have occured by the due date of the statement. This seems to occur each time I file a dispute with the CRAs regarding the account.
|
| 05/07/2023 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Upon reviewing the information provided to me, I have identified several discrepancies and concerns regarding the debt in question. It is imperative that these concerns are addressed and clarified to ensure a fair and accurate assessment of my financial obligations.Firstly, I request that you provide me with detailed documentation verifying thedebtor'slegitimacy, including the original creditor 's name, the account number, and a complete payment history. This information is essential for me to evaluate the accuracy and validity of the debt in question.Additionally, I exercise my right to request a complete accounting of the alleged amount owed, including any interest, fees, or other charges that have been added to the debt. It is crucial that I am provided with a comprehensive breakdown of all charges associated with the debt, allowing me to evaluate their accuracy and legitimacy.Furthermore, I would like to bring to your attention that I dispute any responsibility for this debt based on the following grounds : Lack of Validity : I have no recollection or knowledge of entering into any contractual agreement with the original creditor for the alleged debt. Therefore, I request that you provide documented proof of the contract 's existence and my consent to it. Based on my understanding of the applicable state laws, the statute of limitations for pursuing legal action on this type of debt may have expired. I request that you verify the statute of limitations and provide evidence that this debt is not time-barred making this false
|
| 01/22/2022 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Re : CEASE AND DESIST NOTICE ; ACCOUNT NUMBER : XXXX I am a natural person and federally protected consumer. In pursuant to 15 U.S.Code 1692c ( C ), this is my written notice demanding that you cease and desist all communication through all mediums including ( XXXX, XXXX and XXXX ) regarding this alleged debt.
Pursuant to 15 U.S.Code 1692e ( XXXX ), the false representation of the character, amount, or legal status of any debt is a violation of federal law. The balance is a positive balance and seems to be owed to me. If the balance was owed in a bank account the balance would be negative. In pursuant to 15 U.S.Code 1692g, I am demanding that you provide me with documentation evidence and provide a contract bearing my signature for this alleged debt.
Please be advised that if collection attempts continue after receipt of this notice, I will immediately file a complaint with the Federal Trade Commission and the Tennessee Attorney Generals office.
Additionally, if Im contacted again after receipt of this notice, I will pursue both criminal and civil claims against you and your company for violation of the FDCPA. Please be aware that going forward, after I have confirmed your receipt of this notice, any communications from your company may be recorded to be used as evidence for my claims against you.
Also, be advised that any negative information appearing on my credit reports pertaining to this account will be handled with the full legal rights and remedies available to me with regards to current consumer protection laws.
|
| 08/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
XX/XX/2023 I was informed by my credit bureau that my student loans that had been written off due to outcome of the XXXXXXXX XXXX XXXXXXXX XXXX had been added back to my credit report. I have since uploaded the documents to show this to Nelnet, emailed Nelnet- they now dont even allow emails. I have called and they say they will research it and get back to me, they still have not. Many of us were reaching out to them on XXXX ( now XXXX ) and they keep telling us to call but arent helping. And its seemingly primary the people that are part of the settlement. I just want my account adjusted back to XXXX as per the settlement. This is a part of the email sent to Nelnet XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX # XXXX, XXXX, XXXX XXXX ( XXXX ) XXXX If you have any questions or concerns, please contact the BBB assigned to your complaint : XXXX In Nebraska, South Dakota XXXX Kansas XXXX XXXX XXXX Iowa XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX as per the settlement. This is a part of the email sent to me from the department of education : Pursuant to the Sweet settlement, the Department of Education will do the following : discharge your federal student loan ( s ) taken out for your enrollment in the XXXX XXXX XXXXXXXX ( " Relevant Federal Student Loan ( s ) '' ) ; provide a refund for any payments made to the Department of Education on your Relevant Federal Student Loan ( s ), including Relevant Federal Student Loan debt that you previously paid off ; and delete the credit report tradeline associated with the discharged loan ( s ).
|
| 02/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
My student loan held by US Dept of Education is being service by Nelnet. I 've called Nelnet in XX/XX/XXXX to obtain outstanding balance information on my student. I was told my current balance was {$17000.00} which include debt from XX/XX/XXXX to XX/XX/XXXX. Approximately two months later I 'm being told my student loan balance increased by {$6500.00}. I called Nelnet servicing dvision to get reason for the increase. At first, customer service representative was n't to sure for the reason and transfer me to a supervisor. Supervisor told me increase was due to reduced APR I was being charged while I was in Chapter XXXX bankruptcy. Student Loan with US Dept of Education was included into my Chapter XXXX bankruptcy filling. I told supervisor this in direct violation of the federal bankruptcy laws. I 've sent letters to both US department of Education and Nelnet asking for someone to contact me regarding matter. I 've attempted to contact US Department of Education for assistance, but was unable to get any help. I getting the run around with Nelnet when I ask for explanation. Nelnet saying it 's US Department of Education that caused the increase. Which is untrue. My Chapter XXXX bankruptcy was discharge in XX/XX/XXXX and XX/XX/XXXX Nelnet provided balance of {$17000.00}. Do n't understand {$6500.00} increase two months later. I 've asked Nelnet to do a full accounting audit on my loan balances, but have yet received any information from Nelnet. Nelnet is misrepresenting my true loan balance and refused to get matter corrected.
|
| 09/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
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Hello, I am in the process of purchasing my first home and running into a roadblock resulting from my student loan carrier, Nelnet. My account number with Nelnet is XXXX. My student loans have been on deferment and I have not been able to obtain the monthly repayment amount once they resume. The mortgage company needs this information to underwrite my mortgage.
I have contacted Nelnet six times in the last 2 months ( XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX, XXXX ) and received different answers on how to get this information each time. I was told that I did not need to re-certify my income, I was told that I didn't need to do anything and just to wait, I was told that I had to re-certify my income and my application was waiting to be reviewed. The entire process has been incredibly frustrating and confusing.
I recently opened escrow and all the mortgage company is asking for is a statement or correspondence that specifies my scheduled monthly payment amount after the deferment ends. I have received three verbal quotes from three different representatives stating that my payment will be between {$850.00} to {$900.00} a month but they refuse to put this in writing. Nelnet is stating that correspondence will take up to twelve weeks and by then I will fall out of escrow loosing XXXX of dollars on inspections.
My ask is that someone from your office reach out to Nelnet to request they expedite a statement or correspondence of what my monthly payment will be within the next 7 days.
With sincere gratitude, XXXX XXXX
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| 11/26/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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During the summer of XXXX, I consolidated five loans with Nelnet to XXXX. The five loans were the amounts of {$8700.00}, {$11000.00}, {$10000.00}, {$6000.00}, {$5100.00}, for a total of {$41000.00}. My loan with XXXX included the above amounts and outstanding interest of {$4100.00} for a grand total of {$45000.00}. The loan I am paying with XXXX is {$46000.00} before interest but covers all amounts mentioned above and I was assured that Nelnet was paid off completely. I then logged in shortly after and monitored months later and for years after I had a XXXX balance, which lasted for five years until a couple of months ago when a balance appeared in my credit monitoring app.
That did not make sense to me and I assumed XXXX would take care of it since I am five years into my ten-year loan. I was shocked when I received a bill from Nelnet with an XX/XX/XXXX due date for the last two loans in that group, ( {$6000.00} and {$5100.00} ). I first called XXXX and a ticket was created to investigate the issue. Then I called Nelnet but could not reach anyone and was on hold for over 2 hours. I sent an email to the XXXX address explaining the above and have been calling since then but no one answers the calls.
I have been assured by XXXX that they are trying to get to the bottom of this issue but they are not able to view any data before XXXX. Nelnet is still showing past due for loans that were paid five years ago and it is affecting my credit. I have all the documents and provided to both parties that both these loans were XXXX.
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| 11/11/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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Prior to XX/XX/2013, I was submitting student loan payments manually via NelNet.com to my loan servicer, NelNet. In XX/XX/2013 I set up auto-debit. Because the auto debit would take time to take effect, I was told to submit a final payment manually via nelnet.com, I did. My loan was never delinquent during this time, this has been confirmed by NelNet.
However, NelNet put my loan into forbearance without my request, and despite my loan payments being up to date. They redisclosed my loan and my monthly payments rose by a small amount. I have been paying them since 2013.
I noticed this recently, and called NelNet. After they assigned a specialist to look at my case, they agreed to retroactively to remove the forbearance that occurred back in 2013, acknowledging that this forbearance was unnecessary ( it was never requested, and never applicable, because my loan never went into delinquency - it as a technicality that occurred as a result of me setting up auto debit ) but they WILL NOT retroactively adjust for the redisclosure that was triggered by the forbearance. Therefore, I have had a higher principle balance that I have been paying diligently for 3 years.
My loan servicer put my loan into forbearance despite my on-time payments, and redisclosed my loan without giving me an explanation as to why this was happening. My monthly payments rose due to a technicality from me setting up auto-debit, and they failed to notice this or resolve it. I had the best of intentions by setting up auto-debit, and was penalized by NelNet.
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| 06/06/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Keep getting calls about your loan
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Web |
Servicemember |
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I spoke with " XXXX '' on XX/XX/XXXX about my Student Loan through Nelnet. This was after several call and emails starting in XX/XX/XXXX about " my Loans being x days behind '' despite the Student Loan payment suspension until XX/XX/XXXX, the most recent notice is that I am 90 days behind which would indicate I haven't made a payment since XX/XX/XXXX, which is during the Covid payment suspension extension passed in XX/XX/XXXX.
The main issue with this is that my Loans were claimed under hardship in a XXXX XXXX bankruptcy in XXXX. Nelnet was informed of this is XXXX, they have records confirming this. When I spoke to XXXX today ( and after a little research on XXXX 's end ) I was told that the Guarantor on this account ( my Bankruptcy trustee ) shows the debt as paid in full, but Nelnet re-purchased my Loans and made them active again? or that because the Guarantor shows them as active accounts they can still collect on them, despite being paid off? I didn't really get a clear answer, however I was told that either way I needed to prove they had been paid off or be put on an IDRP.. which in my opinion isn't my responsibility because Nelnet was informed when I filed bankruptcy, informed again by Phone when they called me in XXXX and the Agent confirmed the bankruptcy, were informed when said bankruptcy was discharged and they only started calling me AFTER it had been discharged... If they can see the Loans are paid off in bankruptcy, how is it legal to attempt to collect it AGAIN from the Student.. during a payment freeze?
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| 12/11/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I 'm being misled by my student loan servicer. They 're named Nelnet. Here 's how Nelnet misleads people : 1. You make payments online - in my case I 've made four payments online over the past three months.
2. You get an email confirming your payment - The emails literally say " Thank you for your payment. '' They show the payment amount, payment date, even the routing number and account number. I got these confirmations every time. All information listed was correct in each case. I know because I checked with my bank and with Nelnet.
3. This confirmation email is meaningless and misleading because you get them even if your payment is n't processed - For reasons neither Nelnet or my bank could explain, none of the payments were processed.
4. No follow-up email is sent to alert borrowers that their payment was not successfully processed - again, incredibly concerning and misleading.
5. Meanwhile, interest on your loan keeps piling up even though you think you 're paying off your loan - Nelnet benefits at the figurative and literal expense of borrowers like me trying to do the right thing.
6. When I realized what was happening, I immediately made Nelnet aware. I asked for the interest to be waived. Nelnet refused saying that it was " impossible. '' To recap : I paid my student loan payments to Nelnet online. They sent me confirmation emails that said " Thank you for your payment. '' Yet they never received such payments. And they never told me that my payments had not been processed. Meanwhile, interest accrued.
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| 01/28/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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I am writing to bring to your attention the inaccuracies that are present on my consumer report regarding my student loan accounts. I have identified several discrepancies and I am requesting that they be corrected immediately.
The first issue is with the account labeled U S DEPT OF EDXXXX. According to my XXXX consumer report, this account was opened on XX/XX/XXXX. However, I can assure you that I was not in school at that time. My records indicate that my last enrollment in school was in XX/XX/XXXX. Therefore, this information is inaccurate and I request that it be corrected.
The second issue is with the account labeled DEPT OF ED / NELNET. This account is well over 7 years old and I would like it to be removed/deleted from my consumer report.
Finally, the third issue is with the account labeled US DEPARTMENT OF EDU and how it is being reported by XXXX. XXXX is reporting that I have missed XXXX payments, which is giving me a 21 % payment history. This is completely inaccurate and is only being reported by XXXX and not the other bureaus. This inaccuracies is truly affecting my credit worthiness and is a clear violation of the FCRA 15 USC 1681a 3, 15 USC 1602p, 15 USC 1692j, 15 USC 1681 ( a ) ( 2 ) ( b ), 15 USC 1681b, 15 USC 1681s-2 ( a ) ( 1 ) ( e ) ( ii ).
I request that these inaccuracies be corrected immediately and that appropriate action be taken to ensure that they do not occur in the future. I would appreciate a response to this letter as soon as possible.
Thank you for your attention to this matter.
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| 03/04/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Keep getting calls about your loan
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Web |
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I'm still in school and scheduled to graduate with aXX/XX/XXXXdegree in XX/XX/XXXX from XX/XX/XXXX. The issue is that XXXX XX/XX/XXXX XXXX First Mark Services ) is expecting my repayment of the loan to start in XX/XX/XXXX. They are constantly calling my co-signor daily asking to pay for payment, that according to them it is due now. My co-signor is a XXXX XX/XX/XXXX who is very busy with her patients.
I have called numerous times to have them fix this issue, which looks like a minor issue with their system. I have also asked my university to send verification for my graduation date. They did that on XX/XX/XXXX via an email to customer support. Whenever I call, they say it shouldn't be an issue going forward, but the harassment calls have not stopped. I also, added my father so he can speak to a manager as my co-signor or I do not have time for long waits. My dad did call yesterday and spoke to a manager by the name of XXXX and she said that all is resolved and they have also received confirmation from my university. My dad also asked to send an email to me and the co-signor confirming everything is resolved at their end. So far we have not received any email from the manager.
Seems like one department does not talk to the other and they are too lazy to correct the issue with the collection department. The issue is where it was 4-5 months ago.
I'm forced to report this else whereas I'm running out of options. I did see multiple complaints about First Mark on XX/XX/XXXXsite with similar issues to mine Please help!
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| 08/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Debt collectors aren't supposed to commit abuse, deceptive and unfair debt collection practices but your firm has done so.
A debt collector furnishing an alleged debt to my consumer report as a means of coercing me to pay an alleged debt is extortion. Collection of extensions is a violation of 18USC894 and carries a criminal liability up to 20 years.
Debt Collectors do not have any lawful right to be in possession of my identifying information.
A debt collector thats furnishing a collection to my consumer report is in violation of 15 USC1692d ( 4 ) which is engaging in unlawful extortionate activities.
Coercing myself to pay you an alleged debt by ruining my financial reputation is a violation of 18 USC894. Now because you all benefit at my expense, the debt collector, original creditor, and consumer reporting agencies again are engaging in racketeering activity 18 USC 892 ( b ) ( 1 ) -Companies have no right to attempt to collect the alleged debt by way of judicial processes.
Again debt collections can't lawfully : Possess by identifying information, Contact me about an alleged debt, ruin my credit, or SUE me for nonpayment of a debt.
Please understand debt collector has no lawful standing according to 15 U.S. Code16921 ( b ) Please understand this is also aggravated identity theft 18 USC 1028A.
Lastly, 15 USC 1692c ( a ) states debt collectors shouldnt be contacting me if I didnt give prior consent.
Im requesting to have this alleged trade line debt to be removed effective immediately from all CRAs
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| 03/30/2022 |
Yes |
- Debt collection
- Federal student loan debt
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- Communication tactics
- Frequent or repeated calls
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Web |
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I was contacted by a third party student loan debt department located in California so they say called XXXX XXXX. They offered to consolidate my student loan debt and take it off of my government approved loan provider. It sounded promising at first and desperate as I was to help myself with my {$15000.00} debt of student loans I signed some forms and was willing to pay a starting fee of {$150.00} for them to begin a process to put me in a repayment program. This was done yesterday. They changed my password for my fasfa and I was currently waiting approval. This morning I did a little research on the company and a majority of what appeared was about debt scams and one of the red flags people talked about was an upfront fee of {$150.00} just like they offered to me to begin. I contacted my loan provider Great Lakes this morning and they told me that the repayment plans they offer are free and it was most likely a scam. My fasfa has a lot of my personal information in the system so I changed my id and password. I contacted my bank and notified them that once the {$150.00} is charged Ill contact them again to stop payments to whatever provider is charging me. I feel like these student loan forgiveness programs have been trying to catch me since 2016. They all say their companys are located in Cali. Some offer to transfer you to a representative once they have basic info but this one handled everything by himself. Bashing any known and certified government loan provider that they will help you benefit more than others.
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| 07/27/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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In XXXX I Attended the XXXX XXXX program at XXXX XXXX in XXXX XXXX Florida. here they were making me pay them XXXX a month as a way to pay off my student loans. this school also promised to get me a job in my field after completion. when I completed the schooling in XXXX of XXXX I was not offered a job or offered to be placed in a XXXX instead when I asked them they directed me to the " XXXX '' website as well as the " XXXX '' website to look for jobs in my field even after me paying them monthly for my student loans and them promising me a job after completion. in XXXX a few months after my completion and as I was still job-hunting the school had to close down all campuses for fraud. this led my job search to be more difficult due to the fact that no job wants to hire me because of the school that i went to. I am currently 7 years after completing the program and have not been able to find a job for this reason. I am currently working for the XXXX XXXX and I am a part of the union which gives me 2 free years of college but I can not take advantage of this great opportunity due to the fact that my student 's loans are in default and I am still not working the job that I trained and competed for and nobody wants to hire me for this job because of the school that I went to. I am trying to better my life and get back to school so I can have a good-paying job but these student loans from a school that was closed down for fraudulent activity are not letting me continue to try to live a better and more successful life.
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| 01/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
Older American |
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I went to XXXX school at XXXX beginning XX/XX/XXXX. I worked hard, went to school summers, and graduated in XXXX of XXXX. I borrowed student loans to pay for my education. The university made it seem like they were giving money away. BUT, I signed the papers and borrowed the money. I borrowed about {$26000.00} for each year I attended. My student loan debt was well below {$100000.00} when I graduated. Once I graduated, I could not find employment, and worked in other jobs. I found paying off my loans to be very difficult. The loan servicing company was constantly telling me to defer or forebear. No one ever told me that I wouldn't get a job, and that the interest would continue to accrue to unimaginable amounts. I at {$30000.00} more now than I did when I graduated from XXXX school, after 25 years of on and off payments. I have been paying this debt off for he last 24 years, and my current balance is {$120000.00}. This seems egregious to me. I feel that my servicer was constantly just putting me into forbearance. No one would ever lower my payment to something affordable. This seems just blatantly wrong to me. This is as bad as what XXXX did to their borrowers. I need help. I am a public school teacher, everything has gotten so expensive, and prices are going up and up, but my paycheck doesn't increase, and now I can't even get a forbearance because I have exhausted all options. How do you exhaust all options unless? I have paid at least {$50000.00} of this debt, but my debt keeps growing. This should be illegal.
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| 07/02/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
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Dishonest credit reporting and supervisor suggested student loans can not be inaccurately reported or retracted ; I submitted my payments online and they were returned for inaccurate banking information which resulted in a ding to my credit and Firstmark attempting to leave it as is due to their own system errors.
Background : I called and amended this in XXXX, the first time the error occurred, and asked for my bank information to be input correctly to prevent the error occurring again. It was not. Since then 2 payments were reversed ( that I received confirmation emails for ) and I had to call in to inquire as to why when seeing they had not been debited from my account -- my account information had not been amended as I asked in XXXX.
My scheduled payments are auto-populated from their history ; the number transposed is " X '' 'd out. Again, the account number was never amended.
This resulted in 30 day late reporting and a series of back-payments to catch up on. Despite me attempting multiple times to pay on time -- their service and lack of compassion and understanding hit me with a derogatory mark. I explained this to a supervisor who decided instead to get upset about having to file a credit retraction ( which she initially said she would not do ; she thinks student loans are not eligible for inaccurate reporting claims and " promised '' me it would be denied ) and only admitted she could do it after I pressed her on my familiarity with the laws surrounding Consumer Protection and the credit bureaus.
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| 11/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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According to the Department of Education, it states that borrowers who made payment during COVID " can get a refund for any payment ( including auto-debit payments ) you make during the payment pause ( beginning XX/XX/XXXX ). '' The borrow must contact your servicer to make the request.
My servicer is NelNet and they said that only payments that I made during forbearance are eligible. According to their records, I requested for forbearance once ( in XX/XX/XXXX ) and that request was good for only 90 days. In order to stay in forbearance, I needed to make a request every 90 days. As such, I am not entitled to any reimbursement for payments that I've made after that initial 90 days ( because I didn't request for forbearance ). When I requested the initial forbearance, it was not clear that it was only for 90 days. I had requested forbearance in the past and the typical duration is a year.
I would like the CFPB to contact NelNet on their policy/rules on payments made during the payment pause as I don't believe it meets the intent of the Department of Education 's guidance. I believe NelNet is using technicality ( whether the loan was in forbearance or not ) to avoid or reduce the amount of the reimbursements they need to make. For example, based on their eligibility rule, I'm entitled to be reimbursed for only 3 months - {$790.00}. However, based on the Department of Education, all payments made during the payment pause ( from XX/XX/XXXX to XX/XX/XXXX ) are eligible for reimbursement which would be {$2800.00}.
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| 04/11/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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This is now the XX/XX/XXXX payment that has been misallocated, this is also my second formal complaint. It seems that the only way for my payments to be allocated correctly is by me filing formal complaints. The current issue is my auto debit since XX/XX/XXXX has been {$300.00}. Now, XX/XX/XXXX the auto debit only made a payment of {$270.00}. Not only was this the wrong amount, it was also not allocated correctly. My simple instructions for my payments were to apply the minimum amount due for each loan group and any additional amount should have been applied to group A, my highest interest bearing group. I want my payments to be allocated correctly, i want my auto debit to be the correct amount, i want all my future payments to be allocated based off of these simple instructions : 1. After applying the minimum amount due for each loan, any additional amount should be applied to the loan that is accruing the highest interest rate.
2. If there are multiple loans with the same interest rate, please apply the additional amount to the loan with the lowest outstanding principal balance.
3. If any additional amount above the minimum amount due ends up paying off an individual loan, please then apply any remaining part of my payment to the loan with the next highest interest rate.
Since this is now the XXXX time i 've had an issue i want assurance i will not have this issue again. This is federal money that they 're handling and misallocating payments has already been a hot topic for a " competitor '' company, XXXX.
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| 10/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Nelnet states my loan payment is {$630.00} per month. I applied for the SAVE program on XX/XX/2023 per studentloans.gov and was quoted by the Department of student aid that my first payment was due XX/XX/2023 and would be {$5.00}, ongoing payment amount would be {$330.00} per month. This SAVE application was then sent to Nelnet to continue being processed. As of today, XX/XX/2023, this application is still pending and I have received zero, NO correspondence ( email, letter, mail, notification via website ) from Nelnet on the reason why or how to proceed in getting my application approved. I have attempted calling customer service, and have sat on hold upwards of 3 hours. I have emailed 3 times with no success. Clearly many others are calling and at an important time of loans being reinstated to show negligence is adversely affecting borrowers again. This issue presents negative affects for my ability to ensure payment is made on time and accurately, and could result in severe consequences to me. The descrepency in Nelnet 's quoted monthly payment, verses the SAVE payment is SIGNIFICANT and appears transparent why they are not following through with approving the application in a timely manner. I have provided income verification, even though not requested after reading a forum online indicating others were experiencing the same issues. Why when other loan servicers are able to approve and apply the SAVE discount ON TIME, should I be penalized because Nelnet is not held to the same standard or expectations?
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| 10/30/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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- In XXXX, I called Nelnet to let them know I was going to take one class in the summer and would go half time in the fall. They advised me that they would " place my payments on hold '' and that would keep my payments on hold but accumulating interest until my I went back to school at least half time.
- During the summer, I took 1 class.
- In XXXX, I called them back to let them know I had started classes again in the fall just as I told them in XXXX. I started classes half of the time on XX/XX/19. To my surprise, they told me I had been delinquent for over 90 days as the school had reported in the summer that I was attending less than half of the time. I explained this was correct but in XXXX when I called I had been placed " on hold '' accumulating interest ( forbearance ) until the fall that when I was going to enrolled in a half of the time status. So pretty much what they did is that the 1 class I took over the summer had overridden the " forbearance '' they argued back and forth and explained what all the " hold '' terms meant. They blamed the school for providing wrong information. I explained the information was not wrong but Nelnets failure to proceed as they should, caused this confusion.
- The reported a 90 day past due to the credit bureaus for all 15 accounts and ruined my credit from the high 700s to the lows 500s!
- The provided me erroneous information in XXXX, they ignored and bypassed this request despite my call. They did have record of the call but no " enough '' documentation.
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| 10/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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MY LOAN SERVICE PROVIDER IS NELNET. Ive tried to Call my Loan provider several times before my first due date of my loan payments.. Never could reach anyone, i was waiting for a representative over 2 hours on the phone and then the phone called just ended abruptly. i also attempted to call XXXX XXXX and was on the phone for hours waiting for a representative to pick up This is unacceptable Ive tried on two different occasions w/ two different numbers to reach Nelnet XXXX XX/XX/XXXX & XXXX on the phone for almost XXXX hours on XXXX call and XXXX min on another call just trying to reach them and the same exact occurrence happened where the call just ends after waiting so long. I am absolutely Livid! How am i suppose to get in contact with my provider if i cant even reach them on the PROVIDED phone number they give in order to reach them. All of their phone automated recording try to direct me to go online, NO i need a person and i should be able to reach one. I wish my loans NEVER transferred to Nelnet! I shouldnt be forced to make payment towards something i am trying to get help with.
I did some research and sooo many people have the exact same issue. I dont understand how you can be a provider but NOT PROVIDE.
I have also spoken with the Consumer Financial Protection Bureau, They have gave me general information and options on how to possibly resolve my concerns and i appreciate with everything the help they have provided for. Which led me to filing this complaint, very much needed complaint indeed.
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| 04/16/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I have been paying on my student loan since XXXX. The original load was {$8300.00} on XX/XX/XXXX.
For several years, I have had my payments auto-debited. {$140.00} is deducted from my checking account monthly. In XXXX of XXXX, my auto-debit continued, but the amount applied to interest changed dramatically. I was current on my loans- in fact, a few months ahead of the loan schedule. There were no issues with payments. I had an APR of 5.125 %.
In XXXX of XXXX, without warning, the amount of my {$140.00} payment applied to interest went up to {$45.00}. In the following 4 months, XXXX XXXX, 100 % of my payment was applied to interest. So, in fact, my principal actually increased during those months.
Payments stopped from XXXX XXXX XXXX XXXX XX/XX/XXXX, auto-debit resumed with {$140.00} going entirely to interest. In XX/XX/XXXX, {$77.00} went towards interest. I contacted Nelnet 's help chat function who told me they were pre-charging interest. I asked if I would get a refund if I paid off the account, and I was told no. My balance should be HUNDREDS of dollars lower as that is how I originally set up my auto-debit. I trusted the terms of the payment would not be changed without my consent.
I would never pre-pay interest on a loan. For over a decade, I paid {$140.00} every month as an amortized loan where the principal continued to be adjusted. I am disgusted that I made my monthly payments and my principal only increased for several months. Now I'm being charged interest on that increased principal.
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| 10/31/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem with your payment plan
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Web |
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I requested a term based repayment plan on XX/XX/2023. I received an email stating they received my request and would respond in XXXX days. I never received a response. I resubmitted it again on XX/XX/XXXX. Never received a response. I tried to call them and was on hold for an hour and a half before hanging up. I emailed them and got an automatic reply stating they had too many emails and couldn't respond. I tried calling multiple times over the next several days and was on hold for hours. Due to my job, i had to keep hanging up and could not stay on hold. Eventually after numerous attempts and sitting on hold for XXXX hours, i finally was able to speak with someone. I was told my account would automatically be put into administrative forbearance since they had not had time to look at my repayment plan request. They said it was taking approximately 30 days to look at requests instead of the initial XXXX days i was told. It has now been almost 60 days, my account is not in administrative forbearance and it is saying my account is past due. It is asking me to pay {$930.00} instead of the {$170.00} i was told my payments would be with the repayment plan. I still can not get a hold of anyone on the phone, currently trying to reach them and have been on hold for XXXX hour and XXXX min. They lied to me about putting my account into forbearance. It seems like they are refusing to accept anyone 's repayment plan requests and refusing to actually speak with anyone either. This has been the worst experience ever
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| 08/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My federal student loans have only more recently been serviced by Nelnet but it has been nothing but problems since the start. When my loan was with the previous service I was given a 1 % discount for paying 24months on time - this discount was completely lost and never and applied when Nelnet began servicing the loan. I finally got a customer service agent at Nelnet to agree and see the problem and she said that someone would be calling but no one ever called. There should also be a discount in the loan percentage for doing it paperless.
Further, I have an income based repayment ( IBR ) payment plan and was told that I have to change the loans to Direct consolidation from XXXX in order to be considered for loan forgiveness - this makes no sense and no one is able to give me any answers and we are running out of time as the deadline is looming at the end of XXXX. Further, I don't really want to consolidate my loans at the higher percentage rate because Nelnet screwed up.
Further, IBR should be only paid for 20 years, and I think I am at just about at that but no one had any history or information or history of payments to give me any information when I would be done with payments and the loan would be forgiven. I am really just looking for answers as Nelnet has been nothing but sneaky and fraudulent and this is the 2nd complaint I have had to file. In fact I am pretty sure they owe me money as a penalty for falsely reporting my loans as late a year ago to all the credit bureaus and they never did.
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| 09/14/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
Servicemember |
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I have contacted this company 4 different times, 2 times on the phone and mailed 2 letters to the CEO of the company about late fees that is being reported on my loans with their company. I advised him that the late payments are being posted for XXXX and XXXX of XX/XX/XXXXso its showing up XXXX times on my credit report because I have more than one loan with Nelnet. These late payments should not be posted on my credit report because I was on a administrative forbearance, that bought my account current to XXXX of XXXX. So if my account was bought current and back dated to XXXX of XXXX then how can there be late payments posted for XXXX and XXXX of XXXX. I have filed complaints with the credit bureau 's about it and they just keep coming back stating that the information has been verified and yet no one will send me documentation to show how this is actual correct postings. Every representative that I have spoken to at Nelnet has stated that these late payments should not be there because of the forbearance but neither of them were able to remove or update the information with the credit bureau 's. I have emails from 2 different reps that stated the same thing that my account was current that there was no payment due until XXXX of XXXX.
I also spoke to an advisor at Nelnet and she suggested that I consolidate my loans so that the late payments could be removed, so at the advise of this advisor I did just that and shocking to my surprise the accounts and late fees are still being posted on my account.
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| 05/28/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have two loans with Firstmark Services. For years I have paid the two loans separately, as one has a small balance and the other is more than XXXX times that balance.
On XX/XX/19, I paid {$200.00} to one of the loans ( the 'intended '' loan ). Instead of applying it to that loan, they applied a portion to that loan and another portion to the other loan. This caused the intended loan to appear delinquent. The smaller loan is always paid 1 payment ahead and neither loan was delinquent at the time of the payment.
I had to email the company multiple times and I had to call them. The person on the phone said that they saw in their system that their were instructions to apply the payment specifically to the larger ( intended ) loan, but that the payment was not applied correctly.
The person advised they would attempt to have it corrected. The daily interest on this loan is {$11.00}. To date, this error has cost me {$130.00} ( 11 days of interest ). Additionally, I had to make another payment so that this loan would not appear delinquent. I suspect that the company will also incorrectly report me to the credit bureaus. I will file complaints with those bureaus as well.
Assuming they correct my loans, had I not been watching them like a hawk, they would have taken hundreds of dollars from me and ruined my credit. I know your organization faces obstacles in watching student loan servicers, but it is essential to have someone on the side of the consumer against these large, callous, greedy companies.
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| 04/07/2019 |
Yes |
- Debt collection
- Private student loan debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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Dear Nelnet Inc.
You are representing XXXX in the aforementioned account XXXX listed under XXXX XXXX. Mr. XXXX has advised your company in previous complaints against XXXX XXXX that the accounts where in dispute prior to you receiving them for servicing. After reviewing the promissory note you claim that is verification of the deficiency balance. You also claim that you had sent Mr. XXXX copies of the payment history on this account. You ( Nelnet ) and XXXX have purposely devised misrepresentation of material facts. The documents I have been provided by MRXXXX XXXX clearly state that you are the student loan corporation using Nelnet systems.
You claim this is a legitimate claim, however when you had sent the loan to XXXX XXXX they returned it back to you finding errors and your collection attempts and validation request was denied. You attempt to collect this debt although Mr. XXXX had disputed this account with XXXX XXXX violating provisions of the FDCPA.
You are required by law to provide full validation, a promissory note is not sufficient for full validation request pursuant to section 623 of the FCRA.
This debt is disputed and a request is made to notify the data furnisher of disputed information on XXXX XXXX XXXX XXXX.
This claim is for the following creditors, servicers for a private student loan originating XXXX and XXXX from XXXX XXXX. A XXXX Assist student loan. Please verify with thXXXX National Student Loan data systems that this loan was dispersed to the institution attended.
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| 10/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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The unverified accounts indicated below continue to report on my credit report despite several written requests, in violation of federal law. I dated the previous letter I sent to the XXXX credit bureau XX/XX/XXXX, but I never received a response. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require these accounts to be authenticated ( A ). I will take legal action against you if you do not validate these accounts. Please follow the law so that this situation can be settled quickly.
DEPT OF ED/NELNET XXXXXXXX XXXX : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX XXXX : {$0.00} XXXX Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened XXXX XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} XXXX Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened XXXX XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX XXXX : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, XXXX, DEPT OF ED/NELNET XXXX XXXX : {$0.00} XXXX Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX XXXX
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| 11/30/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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After contacting Nelnet student loan servicer multiple times they are continuing to report XXXX student loans as 120+ days past due after a credit repair agency requested the loans that were once XXXX XXXX loans be removed because this company no longer exist. Also a loan consolidation was done for these loans and they were reporting as paid until the removal request and now all of them have a current status as 120+ days late with derogatory comments. Lastly there are about XXXX student loan accounts that are on my credit report and more than half of them have no reporting status just occupying space on my credit report as collection accounts. I have called Nelnet several time for them to tell me they have no idea what I 'm speaking of, until finally a representative stated there is a credit reporting department that does not accept phone calls and I just have to wait until someone gets back to me. After I replied how can they fix a problem they keep denying is there but are clearly reporting to the credit agencies. I have called XXXX and can never get a live person and for the past few days there on line dispute center is a technical problem and XXXX claims states I ca n't print a report until my dispute process for a prior issue is resolved. I do n't where to begin to try to fix this issue. I keep getting the run around from Nelnet and waiting as everyday my credit is taking a huge hit from the multiple student loans that are reporting 120+ days late. I have already been denied for an Fha loan.
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| 07/13/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XXXX XXXX, 2017, I contacted Nelnet about a concern I had in regards to how my monthly payments were being distributed. My Nelnet account was saying I was not covering all of the accrued interest on some of my loans. I wanted to increase the amount, so I would not only cover my interest but begin paying towards the principle of the loan. For several months I noticed that even though I was paying more than was " due '', the principle was never going down. I would try to make adjustments to each part of the loan so that the interest was paid, but each time the monthly sum was distributed differently amongst the sub-loans so that the interest would still be accruing. I was talking to a representative in regards to increasing my monthly payment, and I was told the amount would only come out once. It came out twice and I ended up in the " red '' at my local bank due to the misinformation. I feel like I always have to check my loan through them because there are so many unhelpful people telling me a different thing. On XX/XX/XXXX, I contacted the loan server again in regards to what had happened, and after being online with a different person for about a half hour they told me I would have to contact a person via telephone number and they could not help me. I am completely frustrated with this company and feel like there is no one on the same page. I would like to get some guidance as far as what to do to pay off my loans and handle them correctly, but I feel I ca n't get those answers from Nelnet.
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| 02/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Older American |
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In XXXX, I took out a Federal Parent Plus loan. In XXXX, it was switched to a private loan. I was never notified. In fact, I have never been contacted by mail, email or phone of any changes at all On XX/XX/XXXX, I was incorrectly advised of a deferment date. I have been given different answers each time I call Nelnet. I was told I believe in XXXX, XXXX that I was ahead on my payments because I had payed interest each month of XXXX $ during the first year of the pandemic. Thus I was in deferment till XXXX. On XXXX XXXX, i called to report difficulty with changing my password and was told a payment was due in XXXX ( which was o totally different amount than my original payment. The woman I to then asked many questions and put my loan in deferment until XX/XX/XXXX. She told me this and I documented it for my records. Today I was told by the Nelnet agent that nothing to that affect had been documented on XX/XX/XXXX and her note was that I had refused to pay. I had already been told I was in overpayment until XX/XX/XXXX.
I was sent the application for XXXX on XXXX/XXXX and she instructed me how to fill outback. I was told today when I called that it was incorrectly filled out XXXX I need to submit a second application which I am doing today. I am a senior citizen on a fixed income who has never missed a scheduled payment and even paid halfway through the pandemic. I have been given misinformation, lied to and dont know where to turn. The original Loan was taken out through XXXX. Account number XXXX
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| 07/25/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I recently set up auto draft for my account to draft my monthly payment from my bank account simply out of convenience. Im a busy person working 50 plus hours a week and I wanted to simplify my life by setting up auto draft. I have been making consistent payments of XXXX a month by manually going to the website and making the payment myself every month. I setup auto draft in XX/XX/2019. Nelnet made my first auto draft of XXXX on XX/XX/2019. Ok awesome my auto draft is set up and ready to go no more worries right!? Wrong.
Nelnet turned around 3 days later and drafted XXXX dollars off my account on XX/XX/2019. Ok XXXX is this about. I call, they said oh it was a mistake you had one of your loans drafting at a different time of the month than the others, we will combine your loans into one monthly payment. What day of the month would you like your payment drafted on? I stated lets do the XXXX of the month since thats one of my paydays. Ok sir we will have auto draft of XXXX dollars on the XXXX of every month. Awesome thanks!
Now heres the real cool part. Fast forward 10 days to XXXX XXXX. Check my bank account to find Nelnet drafted ANOTHER XXXX DOLLARS FROM MY BANK ACCOUNT!! What happened to XX/XX/227 dollars? How am i suppose to pay my mortgage when they have taken XXXX dollars from my bank account THIS MONTH ALONE!! Im so upset, Im a single father I have to pay my daughters health insurance and my mortgage and I have no money left thanks to Nelnet. This needs reported. I want my money back.
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| 03/20/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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This company, Nelnet, is handling my student loans. On XX/XX/2017, Nelnet sent 2 policemen to my home in XXXX, NY. They told the police that I had spoken to them that day on the phone ( I do not speak to them on the phone because they have been harassing me all the time, so when they call, I immediately block their number, but they call from a different number each time ). They told police that I had threatened to XXXX myself over the phone that very day. This did not happen. I had to plead and convince the two cops that I was not a danger to myself. I was embarrassed, ashamed, and I felt completely violated because Nelnet lied to the police. I have never had to deal with the police for anything in my entire life. I was completely humiliated. After finally convincing the cops that I was not suicidal ( which was not easy, they kept looking at me like I was insane ), I called Nelnet and spoke to a " supervisor '' named XXXX who claimed Nelnet had " made a mistake '' and that she could not do a single thing for me. Her excuse was that they had called the police on the wrong person. I asked who at Nelnet had decided to lie to the police about me, but she wouldn't give me any information.
What a miserable, fraudulent company. If this isn't harassment, I don't know what is. Imagine opening your door on your day off of work to see two giant cops asking you if you're about to XXXX yourself. I had just moved into that apartment building a month before, and now all my neighbors heard what was going on.
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| 01/29/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
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Web |
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In XX/XX/, I retrieved a copy of my credit report. I noticed that the XXXX XXXX XXXXNelnet was reflecting that I was 90, 120, and 120 days late respectively for the months of XXXX through XX/XX/. I immediately began the dispute process with the credit bureaus. The responses were that these accounts were verified as accurate. To that end, I reached out to the Office of Consumer Advocate for student loans ( see attached letter ). My primary concern is that for all of these accounts in XXXX of XX/XX/XXXX, I was ok with my payment history, yet in XX/XX/ ( 30 days later ), they reported that I was 90 days late. How so?
In my communication to Nelnet, I specifically stated that I keep all of my records regarding student loans and I take full responsibility of my obligations ; however, I would like them to investigate their reporting for a mistake made on their end. Further, I requested that they provide me copies of all supporting documentation that substantiates the accuracy of their reporting. To date, to no avail. It has been well over 60 days from my initial request to them and I am yet to hear anything from them. I sent my dispute/request for investigation letter to them certified with a return receipt, yet I have not received any acknowledgement from them. The entries are not inaccurate and appear to be unverifiable given that I have not heard from them ; therefore, I am requesting that the status of my payment history reflect that I was ok and current for the months of XXXX, XXXX and XX/XX/.
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| 08/01/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I have been making over payments for many months. I receive conflicting information about how these payments will be handled. At this time, a very small amount is being directed towards principal, in spite of my large over payment. I was told the system was n't recognizing the over payment because I was paying split payments every two weeks. Additionally, in XXXX my account was placed on forbearance without my knowledge or consent. When I requested the forbearance be removed, I was told it would be, but it never happened. I was told my payment would be auto-debited but it never happened. I called again and was told my payment was processing, but one week later, no payment was ever taken, and when I called, I was told it was because of my forbearance ( that should have been removed 4 weeks prior ). When I called again, I was told not to worry because it was a " courtesy forbearance '' and no capitalized interest would accumulate. Nevertheless, the life of my loan has now increased without my consent. Additionally, now I will continue to be " making up '' interest payments instead of paying principal, even though I have been consistently making overpayments. I do not trust this company. I feel my loan has been handled in an unethical manner and that I am being taken advantage of on a routine basis. Additionally, customer service representatives seem, for the most part, to be completely unknowledgeable about what is happening to my account, or they outright lie, I can not be sure which is correct.
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| 07/13/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
Servicemember |
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In XX/XX/XXXX I called Nelnet to see if my student loans were protected under the CARES ACT. They informed me that my student loans were from a private lender and are not backed by the federal government, however, I could request to defer them due to the coronavirus, which I did and they told me that my loans would be deferred until XXXX. In XX/XX/XXXX Nelnet reported to all 3 credit bureaus that I was 90 days late on my student loan payments, without a single correspondence of any kind to me. This lowered my credit score over 100 points. I called Nelnet about it and they told me that for some reason my request was not processed in XXXX, but I could file another request, which I did and I have a letter stating that my student loans are deferred until XX/XX/XXXX. I also asked them if they could change the late payment status on my credit report. THEY told me to file a dispute with all 3 credit bureaus and that Nelnet would not challenge the dispute. I filed a dispute with all 3 credit bureaus and in XX/XX/XXXX Nelnet refused to change the late payment status. I called them about it and they told me that, internally, they are only allowed to change credit reporting for " natural '' disasters and that the federal government only declared the coronavirus pandemic a disaster, not a " natural '' disaster. I believe that this is an absolutely ridiculous technicality that is entirely the fault of Nelnet, but as of now, it will have a devastating affect on my credit and my life for the next 7-10 years.
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| 02/06/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Follows is copy of a complaint filed on the website of the creditor XXXX/Firstmark == XXXX XX/XX/2020 I seem to recall seeing verbiage on the website says something to the effect of " being committed to making loan repayment as easy as possible. '' Following is a accounting of an failed attempt to pay a debt in full using a valid instrument.
Proceeds to pay-off my loan were secured and transmitted to XXXX/Firstmark with supporting documentation. The payment was confirmed as received by XXXX/Firstmark, and a confirmation number received. After several days, the account showed " Payment Reversed. '' I conducted several individual phone-calls to the issuer of the funds ( XXXX XXXX ) and to XXXX/Firstmark, as well as a conference-call including representatives of both these entities wherein receipt of the funds and validity of the submitted instrument were verified. Representatives of both entities acknowledged ( on a recorded line ) that i had committed no transactional error. At the conclusion of these communications, XXXX/Firstmark failed to receive the payment and settle the debt.
If i committed no error, and the instrument used to repay the debt was verified as valid, i can only conclude that it is a failure of XXXX/Firstmark to live to its creed. XXXX/Firstmark 's relation to Nelnet is particularly noisome to me, and emphasizes XXXX/Firstmark 's its failure to " walk its talk. '' Please be advised that copy of this complaint will be forwarded to the Consumer Financial Protection Bureau.
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| 07/31/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
Older American, Servicemember |
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XXXX continues to report NELNET has not reported the school loan information for XX/XX/XXXX through XX/XX/XXXX. This is a lie. Both XXXX and NELNET know the school loan was in deferment and the information has been reported to XXXX. I am being harassed by both XXXX and NELTNET regarding my school loan data. My Credit report is required to be updated by XXXX and return my XXXX points. NELNET has had my school loans since XXXX. If another agency like, XXXX is reporting false information I have the legal right to sue them for fraud and harassment too! NO payment of XXXX was paid on the loan and there have been no additional loans of XXXX or otherwise. There are XXXX loans in accordance with the XXXX, that were consolidated in XXXX, with the original loan value of XXXX. The original loan value is not XXXX that someone is reporting to Federal Student Loan account. I have not been eligible for federal school loans since my loan value reached XXXX and I had to withdraw from mXXXX XXXX XXXX due to the cap of XXXX put on Federal school loans by the Republican Congress in XXXX. I have been trying to resolve this issue for 2 years. Both XXXX and NELNET refuse to update the information on my credit report and with the Department of Education or find out who, which is looking like it maybe the former XXXX now servicing school loans as Conduit. You will all be charged with harassment and fraud if you continue to refuse to correct the information on my credit report and on my Federal Student Loan account.
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| 05/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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XXXX XXXX XXXX Complaint ID : XXXX Account : XXXX Notice # 2 To whom it may concern, I reviewed the letter that you have sent me in regards to my dispute and there are some things you did not address. I have provided the errors that are on my account and it seems that you refuse to comply with the Laws that are provided.
Under the FCRA data providers are to respect consumers ' rights to privacy and in which you are violating this because you are furnishing my personal information to third-party agencies.
Reports that contain information as to transactions or experiences are to be excluded from consumer reports.
Also, as I stated before, the name reported is incorrect which is grounds for deletion. As a data furnished, you are to follow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual to whom the report relates.
Again, the information you are reporting is inaccurate and I demand that you promptly delete this account from consumer reporting agencies or I will have to file charges for willful noncompliance because this is my second time informing you of the errors and violations as you choose to ignore them. I will also file charges for failing to comply.
Please address ALL violations in a XXXX period and failure to do so will be considered discharged and will need to be removed in full and removed from all consumer credit reporting agencies, not limited to XXXX, XXXX, and XXXX.
Thanks again for your cooperation, XXXX XXXX
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| 09/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My wife and I are the holders of an FFEL Joint Spousal Consolidation loan which was originated in 2006. When we signed the master promissory note for this loan, which, as far as we know, is still the contract for which this loan, it clearly states that if both parties are eligible for forgiveness, the loan will be forgiven. Both myself and my wife are public servants, our employment has been verified as such, and we reached our XXXX required payment for forgiveness under PSLF several years ago. We have been repeatedly denied PSLF with the rationale that joint spousal consolidation loans are no longer given, and can not be separated to be consolidated into a Direct Loan. As you can see in the attachments below, our master promissory addresses this fact, and states that these loans CAN be converted to Direct, and that if both parties are eligible, the loan can be forgiven. The only response we have received regarding this is that the " law '' does not allow joint spousal consolidation loans to be separated. We are NOT looking to separate our loans, we are looking for the forgiveness we are entitled to, both as public servants. Nowhere in our MPN does it state that we are ineligible. If I am being held to this MPN to continue paying these loans, then our loan holder and servicer should be held to the clause that states " if both parties are eligible, than the loan will be forgiven ''. I would like to see the specific law or language that prevents our loan from being evaluated for forgiveness.
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| 11/12/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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On XX/XX/2021, I sent a letter to Nelnet, again, regarding three accounts that are reporting on my credit report from them. I was writing to notify them that they are reporting inaccurate and/or incomplete information in my credit report which is misleading and hurting my name and affecting my consumer rights!.
However, on XX/XX/2021, ONLY 4 DAYS LATER, they sent me a letter stating that they are not complying with the investigation. THIS IS THE SECOND TIME THEY DO THIS! They must cooperate because these accounts are inaccurate, inconsistent and non metro 2 compliant!
They start of by stating, " your request can not be adjusted because the dispute is incomplete, invalid or a goodwill* request ''. THIS IS FALSE. My letter to them was complete, valid in accordance to the FCRA and it was NOT a goodwill request.
They continue by stating, " under the FCRA, data providers are not required to investigate certain disputes received directly from consumers. For reference, examples of those instances include : - a request submitted by a credit repair organization ....
- a request in which the consumer has not provided sufficient information...
- a credit dispute that is... the same ... '' 1. I AM NOT A CREDIT REPAIR ORGANIZATION.
2. I provided them EXACT information about exactly what is incorrect and inconsistent with my credit report. I even notarized it with my local bank.
3. I DID NOT SENT THEM THE SAME DISPUTE.
You will be able to attest to this as I will be linking what I sent them.
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| 05/02/2017 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I received a screenshot from mother of a letter she opened in the mail stating that they demand payment in full of all principal, interest and any outstanding fees. At the bottom of the letter it says call us to make payment arrangements. I called their customer service and was asked to verify my information with them which o nly 1 of the 3 contact pieces they had were correct. My address seemed to be right in their system yet I have never received any correspondence from them about my student loan. When I called I was told that the letter demanding payment in full was not true and they tried to apologize for that being sent to me and also told me they have no payment arrangement options available except for forbearance ( but only if you are a certain number of days late ) otherwise they have no other ways to assist a borrower with making payments and coming current. So basically the letter I received was not right and they had no way of pulling it up to confirm that with me. I am frustrated because no one in the company knew the differenc e between payment arrangements and forbearance when I tried to go into detail about what could be available to me. I got no help and was told to look at my promissory note ( that i signed in XXXX ) and see what options are available to me under that if any are or if my loan defaulted that it would go back to citibank and they would come after me. ( THIS COMPANIES NAME IS XXXX XXXX WHO NOW SERVICES AS OF XXXX / XXXX / XXXX XXXX STUDENT LOANS )
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| 09/19/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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NELNET is reporting student loan late payments on my credit report that is not accurate. Everytime I dispute with the credit bureaus, it comes back verified. When I dispute diresctly with NELNET, I never get a response. Just proves that no real investigation was ever done. This is a violation of the FCRA.
Account Number : XXXX Negative Information Being Reported : 120 days past due XX/XX/2014, XX/XX/2014, 150 days XX/XX/2014, 180 days XX/XX/2014, XX/XX/2014, XX/XX/2014, XX/XX/2014, XX/XX/2014, XX/XX/2014 Account Number : XXXX Negative Information Being Reported : 120 days past due XX/XX/2014, XX/XX/2014, 150 days XX/XX/2014, 180 days XX/XX/2014, XX/XX/2014, XX/XX/2014, XX/XX/2014, XX/XX/2014, XX/XX/2014 Account Number : XXXX Negative Information Being Reported : 120 days past due XX/XX/2014, XX/XX/2014, 150 days XX/XX/2014, 180 days XX/XX/2014, XX/XX/2014, XX/XX/2014, XX/XX/2014, XX/XX/2014, XX/XX/2014 Account Number : XXXX Negative Information Being Reported : 120 days past due XXXX, XXXX, 150 days XX/XX/XXXX, 180 days XX/XX/2014, XX/XX/2014, XX/XX/2014, XX/XX/2014, XX/XX/2014, XX/XX/2014 Account Number : XXXX Negative Information Being Reported : 120 days past due XX/XX/2014, XX/XX/2014, 150 days XX/XX/2014, 180 days XX/XX/2014, XX/XX/2014, XX/XX/2014, XX/XX/2014, XX/XX/2014, XX/XX/2014 Account Number : XXXX Negative Information Being Reported : 120 days past due XX/XX/2014, XX/XX/2014, 150 days XX/XX/2014, 180 days XX/XX/2014, XX/XX/2014, XX/XX/2014, XX/XX/2014, XX/XX/2014, XX/XX/2014
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| 01/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My student loans were recently transferred from XXXX XXXX to a company called Nelnet. Upon registering for this new loan service provider, I was taken to my 'account page '. Here is where my current contact info ( transferred from XXXX ), loan balances, and new monthly payment ( to start in XXXX ) were displayed. My new monthly loan payment being much higher than my last payment with absolutely no breakdown or explanation as to how Nelnet came up with this payment was the first red flag. Secondly, there is no history of previous payments on the loans that are now being carried by Nelnet. I went to the XXXX site and logged into my account there- no history of payments, communications, uploaded documents, etc were able to be found as they have been removed. This feels highly suspicious to me. Removing all documentation from the previous 5 years of payments from the XXXX site, and there being no record of transfer of that documentation to Nelnet seems, at least, unacceptable and, at most, predatory. I have reached out to both sites and have requested this be rectified or I will not be making payment on my student loans. I understand that CFPB is not at fault here, but it should be noted that this is a very sensitive time for student borrowers and actions like these do not instill confidence that student borrowers are not being taken advantage of. If you need any documentation from me, I am more than happy to provide everything I have and am willing to speak to whomever has questions for me.
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| 03/15/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Older American |
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1. I took a consolidated loan out from XXXX in XXXX. My required monthly payment has always been {$120.00}. The first loan servicer was XXXX XXXX XXXX XXXX That changed to XXXX . XXXX then changed their name to XXXX. In XXXX of XXXX Nelnet became the collector.
2. I have always had one consolidated loan payment. The last time I received a correct statement from Nelnet of the actual amount that I paid on my loan was the XX/XX/XXXX statement. I have requested several times and have never received the XXXX or XX/XX/XXXX statements. The XX/XX/XXXX statement saids I paid XXXX, the XX/XX/XXXX statement saids I paid XXXX, the XX/XX/XXXX statement saids i paid XXXX ; whereas I paid XXXX. XXXX.
3. I called the company on XX/XX/XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX. XXXX claimed that I had two loans. And insisted I did not know what I was talking about. Nasty and surly. None of these phone calls resulted in the XXXX or XXXX statements. Ever. All of the reps stated that they did not have complete access to the files. Half of them were nasty. I have asked repeatedly for the statements to be sent by mail- USPS , XXXX XXXX XXXXXXXX so that I have a record, as is my right, yet they continue to email me. The company has sent me 2 emails saying that they called me. My phone log shows that they are lying. No Nelnet phone call or voice message. I have written them 5 times.
4. I want the monthly statements from XX/XX/XXXX until XX/XX/XXXX, with the correct amounts that I have paid to this collector.
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| 11/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
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Web |
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I contacted Great Lakes regarding my Bankruptcy and that I was ordered into repayment of $ XXXX because of the student loans which I have been paying for several years and Great Lakes is also wanting to me to repay them also the $ XXXX.
I sent Great Lakes the Bankruptcy Order of repayment. My student loans with Great Lakes were put into Default and now sent over to Nelnet and I must set a up a payment schedule.
I am still paying the court order bankruptcy repayments as ordered by the Bankruptcy Ordered to pay off the Student Loans. However, by setting up a payment scheduled payments with Nelnet I would be paying double the amount.
I Filed Bankruptcy in 2015 here in district of XXXX of Florida and submitted my repayment and court ordered repayment to Great Lakes a couple of years ago and to date have never received any response. I have also talked to them on the phone a few years ago and they have told me that as far as they were concerned, they have no records of the bankruptcy, and I must repay all student loans.
I also enrolled at XXXX University Online under the guise that I was taking courses for XXXX and XXXX XXXX and that was not the case. After many inquiries after a couple of years of them telling me to continue taking classes and the classes would get to the XXXX XXXX and XXXX one person finally told me they did not offer XXXX XXXX and XXXX at their college. They deceived me and signed me up for courses I was not interested in and beyond my scope or educational background.
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| 06/19/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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My student loan balance was {$180000.00}. In XX/XX/XXXX, I received 2 letters stating that my loans were to be discharged. XXXX now has my student loans # 1 I did not agree with them that they could have my student loans they were just transferred to them from fed loan servicing where I had consolidated them from Nelnet in XXXX of XXXX. In XXXX {$78000.00} of my student loans went from XXXX to Nelnet but my balance with XXXX never went down. I called Nelnet and XXXX numerous times because instead of my balance going down they added the XXXX to my loans with the credit bureaus where my student loan debt went from {$180000.00} to {$260000.00}. When speaking to XXXX I was told not to worry about it and that it would be deleted when Nelnet discharged it from their end. There are no records in either Nelnet or XXXX as to what they are doing with any of my accounts. XXXX has not subtracted the amount that Nelnet has discharged and they have taken more from XXXX. I was refused a mortgage for a home loan due to their failure to discharge my loans and adding debt when it was to be subtracted. They have lied to me numerous times when I have called and disregarded the fact they have ruined my credit with their fraudulent behavior. They have killed my credit score and I am prepared to move forward with a lawsuit if this issue is not resolved within 7 days ( XX/XX/XXXX ) of the filing of this complaint. My student loan debt should be under {$100000.00} and I do have all of my paperwork to prove it.
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| 01/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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The events commencing in XXXX when my student loan of {$34000.00} was first sold to XXXX at an APR of XXXX XXXX. I paid the loan off in good faith in XXXX, XXXX in the amount of {$36000.00}, disputing the usurious interest attached to my loan. Despite paying this {$36000.00} amount, the sale and resale of my loan, accruing interest with each sale, has my loan at the present amount of over {$100000.00}.
The table below outlines the loan activity over the years. I utilized each lenders documentation to devise this table : Statement Date Lender Amount Owed Amount Paid XXXX Notes XX/XX/XXXX XXXX {$34000.00} XXXX XXXX First known student loan statement XXXX XXXX {$44000.00} XXXX XXXX Consolidated loans XXXX XXXX XXXX {$61000.00} XXXX XXXX XXXX purchased loan from XXXX XXXX XXXX XXXX {$56000.00} XXXX XXXX Balance decreased for reasons unknown XX/XX/XXXX XXXX XXXX {$36000.00} Disputed accrued interest, issued {$36000.00} payment, lenders allowed interest to accrue XXXX XXXX {$64000.00} XXXX XXXX XXXX purchased loan from XXXX XX/XX/XXXX XXXX {$64000.00} XXXX XXXX XXXX XXXX sold loan to XXXX XXXX, XXXX XX/XX/XXXX XXXX {$85.00}, XXXX XXXX XXXX Incredible !
XX/XX/XXXX XXXX {$87000.00} XXXX XXXX XX/XX/XXXX Fed Loan Servicing {$89000.00} XXXX XXXX XXXX XXXX XXXX assumed loan from XXXX XX/XX/XXXX XXXX XXXX XXXX {$98000.00} XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX {$98000.00} XXXX XXXX XXXX Nelnet {$98000.00} XXXX XXXX Nelnet assumed loan XXXX XXXX Nelnet {$110.00} XXXX XXXX XXXX XXXX Incredible !
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| 02/24/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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NELNET XXXX XXXX Balance : {$40000.00} - I wrote the creditor and they said that I was never late, so how can it be that you're reporting me as late? That makes no sense at all.
NELNET XXXX XXXX*Balance : {$66000.00} - If you can't prove that you had proof, you need to remove this late payment.
XXXX XXXX XXXX Balance : {$520.00} - This account is indexed as a charged off account, please make sure that you produce a documentation that this is mine. As per the rights given to me by the fair credit billing act if you can not grant these records to me, instantly get rid of this incorrect posting.
XXXX XXXX XXXX Balance : {$920.00} - This is not mine and I am requesting that you remove this from my credit report or I will execute an Identity Theft Affidavit.
XXXX XXXX XXXX Balance : {$370.00} - This account has not been updated correctly. You are still reporting an incorrect payment history so please delete this.
XXXX XXXX Balance : {$0.00} - This account shows a lot of violations. Balance is incorrect and payment history is inaccurate. Delinquencies reported after the account was closed. These are all violations please REMOVE this.
XXXX XXXX Balance : {$0.00} - This account is not mine unless you provide me with the corresponding documents according to FCRA that it is mine. Please delete for reporting inconsistent and inaccurate information.
XXXX XXXX XXXX XXXXXXXX XXXX - I've submitted proof that this is not my signature on the petition - you need to remove this immediately.
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| 06/25/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
Older American |
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My XXXX have prevented me from working outside the home for most of my life as my XXXX XXXX has worsened with age. I applied for discharge of my student loans because with an income of {$1100.00} per month I knew I could never repay them. Nelnet sent me a letter stating that my student loans had been discharged as of XX/XX/2019. Then on XX/XX/2019 Nelnet put these loans on my credit report showing as open and owed which dropped my FICO score by over 200 points. They insisted that I owed {$7400.00} ( almost all of which is interest ). I believe this is known as credit reporting fraud. My husband and I had a recent legal settlement and as part of receiving the settlement we agreed to move out of our home by XX/XX/2019 but the despicable actions by Nelnet have prevented us from being able to obtain new housing. I have spoken to Nelnet representatives on several occasions but they have refused to remove the misinformation they placed on my credit report. These means that my XXXX husband and I may soon be homeless and literally living on the street.
It is clear that greedy Nelnet is doing this in order to try to trick XXXX Americans ( among the poorest people in our country ) into paying them money these poor souls don't even owe. These loans weren't on my credit report at all until Nelnet put them there through their illegal and malicious actions. No company this dishonest and lacking in ethics should ever be allowed to receive taxpayer dollars. Their corruption is an affront to America.
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| 09/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/2023 I made a bill pay of {$430.00} through my banking institution to submit a final payment towards my student loans with Nelnet. In the past, I had successfully paid off my student loans the same way ( bill pay via my banking institution ) and Nelnet processed them just fine. However, I noticed with this final payment, it has taking longer than usual to process. Thus, on XX/XX/2023, I called Nelnet and had to wait XXXX hours before finally being serviced. The representative I spoke to claimed she did not know what I was talking about and kept suggesting I make sure it was not an issue with my banking institution. I told her it could not be since I had submitted bill pays to Nelnet before through the same banking institution with little to no issues. She agreed to look into things further and eventually transferred me to their " solutions department ''. The representative there managed to locate my payment and told me they would apply it in several days. A week later, I see no changes to my loan amount so I call them again on XX/XX/2023. The representative I spoke to this time claimed that the final payment MAYBE takes awhile to process since their accounting has to make sure " everything is in order ''. However, Nelnet states on their website that most payments should only take XXXX days to process. Up to now, nothing has been done to process my final loan payment and I am worried that Nelnet will claim they lost the payment when they are really just stealing the payments.
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| 09/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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This is not a duplicate nor is this complaint being filed by a third party, I am filing this complaint myself. Please see this complaint is processed to the letter of the law.
I appreciate you taking the time to CORRECT some of the information in my credit file ; however, there are still account that need to be DELETED. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require the XXXX Credit Bureau to validate these accounts ( A ). I hope these disputed accounts are updated.
DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX XXXX : {$0.00} XXXX Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened XXXX XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} XXXX Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened XXXX XX/XX/XXXX, XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX XXXX DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance XXXX {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance XXXX {$0.00} Date XXXX : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX, DEPT OF ED/NELNET XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX 31
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| 10/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I am submitting this complaint against Nelnet Financial Services Company, regarding my student loans reported on my Credit Report and Federal Student Aid account. I am submitting this complaint because I have been attempting to request documentation on my student loans from Nelnet since XX/XX/XXXX and it has been an unsuccessful process. I have contacted Nelnet via email and telephone multiple times in the last six months. However, I do not receive a response or the documentation I requested to possibly get this matter resolved. I have requested copies of the Parent Plus Loan documents, Student Loan Breakdown, XXXX, and transfer documents from my previous loan servicer. The reason for this complaint is to report Nelnet for reporting that I owe the " Parent Plus Loans '' that were granted to me in XXXX. Per the Federal Student Aid Website, it states " A Direct PLUS Loan made to a parent can not be transferred to the child. You, the parent borrower, are legally responsible for repaying the loan ''. As the child, I am not responsible for paying back the Parent Plus Loans, this information needs to be reported to my parent. I have requested this documentation from Federal Student Aid and my previous institution, XXXX University. I was advised to contact Nelnet for this documentation, which I have not received a response to any of my requests. I will be attaching copies of emails on my requests to Nelnet, emails from XXXX University and Federal Student Aid regarding the Parent Plus Loan.
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| 01/06/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX I contacted Nelnet to renew my income contingent repayment plan. The representative informed me of the Repaye repayment plan and placed my account into an administrative forbearance until XX/XX/XXXX to get the paperwork processed. On XX/XX/XXXX I reviewed my credit report which showed my account as 90 days past due. I called Nelnet on XX/XX/XXXX to discuss the status of my account which was thought to be in a " forbearance '' status pending re-certification.
Upon speaking with several representatives on XX/XX/XXXX it was revealed that the representative whom I had spoken with on XX/XX/XXXX provided incorrect information. I was not eligible to switch repayment plans nor was I eligible for an administrative forbearance because I have parent plus loans included in my direct loan consolidation.
The customer service rep stated they tried to contact me via telephone but there is no record of a phone call nor voicemail to substantiate this. My credit is ruined due to misinformation provided on behalf of a Nelnet customer service agent. I should have been offered a Hardship forbearance as I was offered on XX/XX/XXXX to bring the account current while I re-certify.
In summary, Nelnet needs to remove the negative reporting from my credit report and do a better job training employees. I am totally disgusted by the companies lack of integrity and unwillingness to correct a severe mistake. I am will to sue this company to have my credit restored. This is a consumer nightmare.
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| 10/31/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
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I became XXXX XXXX in the U.S. XXXX XX/XX/XXXX.
As part of signing, I was promised $ XXXX ( before taxes ) via the Student Loan Repayment Program.
On XX/XX/XXXX I emailed my loan servicer, Nelnet, at " XXXXXXXXXXXX '' with completed JASLRP ( Judge Advocate Student Loan Repayment Program ) forms for Nelnet to sign and forward, along with my promissory notes for loans, to the Pentagon for processing.
On XX/XX/XXXX I received confirmation by Nelnet, via email, that my JASLRP forms were received and would be forwarded to the appropriate military office address within about one week.
Sometime in XX/XX/XXXX I received a packet from Nelnet with a copy of my JASLRP forms and a letter stating that these forms were a copy for my records. Upon further review of the copied documents, I noticed that the loans I had identified to be paid off first ( those with higher interest and principle ) were edited so that lesser loans were identified to be paid off first. This is despite clear instructions that I included stating not to edit that information.
On XX/XX/XXXX I was informed by the U.S. XXXX that my JASLRP forms were never received by the Pentagon.
Later that day I phoned Nelnet to inquire about the status of my JASLRP forms. I was informed by a Nelnet representative that despite their policy that those forms were to be sent to the Pentagon, they instead did not send them.
As of the writing of this complaint, neither Nelnet, nor the U.S. XXXX has agreed to solve this issue satisfactorily.
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| 01/29/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I made my fourth of three monthly payments to the servicer in XXXX, which made me eligible for their Get Current Program, which meant that my past due payments would be brought current, and I would be enrolled into their direct debit program moving forward. On XX/XX/XXXX, I checked my bank account and realized the XXXX payment hadn't been withdrawn, so I made it over the phone. It was not debited from my account until XX/XX/XXXX. This also mea n't my payment was more than 60 days late and the company reported a late payment to the credit bureaus.
On or about XX/XX/XXXX, I spoke to XXXX with Firstmark Services, and explained to him that I made my XXXX payment but that it was not debited and I had to make another payment as soon as I realized. He said if they researched the call and found out I made a payment, my payment that posted on XX/XX/XXXX could be retroactively applied to my account and I would be credited with a XXXX payment, and I would qualify for the Get Current Program. He needed me to find out the exact date and time of the XXXX call, which I did after spending an hour on the phone with XXXX XXXX XXXX. I called and gave him the information and to this day and 6 calls later, have not received a response. XXXX also said they could retract the late payment report to the credit bureaus. I made another payment in XXXX so as not to have another hit to my credit. Despite being provided with he information XXXX requested to resolve the issue, I have never received a call back.
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| 07/13/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In 2012 I filed paperwork with Nelnet to have my student loans consolidated so that I may qualify for the Public Service Loan Forgiveness. While all of my loans were transferred to Nelnet at that time, it recently came to my attention that Nelnet did not consolidate the FFEL Stafford Loans and Grad PLUS Loans that they held, leaving half of my loans ineligible for Public Service Loan Forgiveness. I trusted them to act in my best interests and consolidate the loans for the purpose I stated. They clearly did not do this. I am submitting a copy of the Federal Direct Loan Consolidation paperwork, where it shows that the loans they held were listed both on the Loans You Want to Consolidate page, then listed again on the Loans You Dont Want To Consolidate page, only on that page the loan number and balances are missing. This is very deceiving. Furthermore, they never sent me a letter finalizing the consolidation, but put me into an Income Based Repayment Plan with assurances that all was well.
When I spoke to Nelnet recently and inquired about the consolidation and requested a copy of their paperwork ( so I could match it with the copy I possess from 2012 ), they stated they had no such record on file. This seems suspect as there currently are XXXX consolidated loans on my Nelnet account. They most definitely consolidated the loans from XXXX/XXXX XXXX and that is all they consolidated. This move has potentially cost me 5 years of payments counting towards Public Service Loan Forgiveness.
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| 12/13/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/2023, I sent a negotiable instrument via certified mail ( tracking number : XXXX ) to Nelnet XXXX XXXX, a servicer for my student " loans, '' with the intent to discharge the " debt '' on my account for {$20000.00}. This action constitutes a valid tender of payment under the Uniform Commercial Code ( XXXX ) Section XXXX. Despite confirmation of delivery on XX/XX/2023, Nelnet has failed to : Apply my payment to my account : My billing statements continue to reflect an inaccurate balance, neglecting the tendered payment. This violates XXXX XXXX XXXX, which defines a negotiable instrument as " paid '' upon delivery and acceptance.
Acknowledge receipt of the instrument : I have not received any communication regarding the instrument or its application to my account. This lack of notice of dishonor further strengthens my claim of valid payment under XXXX Section XXXX.
Correct my credit report : My credit report continues to show late payments, inaccurately reflecting my financial standing despite the timely tender of payment. This violates the Fair Credit Reporting Act ( FCRA ) and misrepresents my creditworthiness.
Furthermore, I have since opted out of Nelnet sharing my private information and sent a follow-up letter, and email inquiring about the payment and credit reporting discrepancies. My inquiries remain unanswered, potentially constituting a violation of the Consumer Financial Protection Bureau ( CFPB ) Regulations regarding complaint investigation and response.
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| 11/21/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
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|
Web |
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On XX/XX/XXXX I contacted Nelnet to ask for an Income-Based Repayment Plan, and it was approved. I received a letter that stated that it would take some time to show on my Nelnet account, but that my qualifying loans would be {$33.00} starting at the end of XXXX. I tried multiple times to contact Nelnet because I did not see it on my account online. Not only that, but I contacted them and asked for a forbearance to make sure that my account would not go past due. Nelnet did not apply the forbearance on my account, and then they reported 90 days past due to all three credit bureaus. They reported that I was past due in the amount of {$710.00} which was not true. I have attached the letter that was sent to my online Nelnet account. I spoke to Nelnet XXXX XX/XX/XXXX after receiving notifications that my credit score had dropped XXXX XXXX due to Nelnet adding a 90-day past due to my account. They told me that they would apply the forbearance and that they would dispute my account to the credit bureaus, but I never received confirmation. I was on the phone for over 4 hours. They have ruined my credit score and I need it fixed. I was in the process of a loan, and now I am not able to.
I need this fixed. I did everything on my part and they did not! Not only that, but I contacted Nelnet by email, chat, and phone calls, and nothing! I have been on hold for hours just to get hung up on. My credit score dropped thanks to them and I need it fixed. They ruined it and I have been super upset.
|
| 02/11/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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Hi, I applied for a Federal Student Loan after transferring schools this semester. When I applied, I was denied because I was in default on a prior loan. I had no notice of the default until after I was unable to get any student loan. I never received notice that I was supposed to begin paying a loan or even close to being in default on a loan. Had I known that I was close to being in default or missed payments, I would have handled this situation before going into default. I had a federal loan through Nelnet. They hired a debt collector, called XXXX XXXX XXXX. I was told to speak with the debt collector since they are now handling the loan. I have called numerous times for the past two weeks, and have never been able to speak with them. I left voicemails, emails, called again and again. Nelnet never notified me that I had missed payments, or that there was anything I could do. Instead, I found out about this situation when I was unable to obtain a loan for school. It is my understanding after speaking to Nelnet that my loans were no longer deferred because I did not meet the half time student requirement, but I was never notified of that. I am a full time student again, unable to get any loans for school, unable to speak to the debt collector because they won't respond. I have tried everything else to try to handle this, I understand a default ruins credit and I do not want that. I also am unable to get any more loans for school and don't know what to do.
Thank you, XXXX XXXX
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| 11/29/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
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I began disputed non factual information on my credit report and illegal practices of dept of education/Nelnet on XX/XX/2023. They claim that they are not in violation which they are along with XXXX XXXX and XXXX. Nelnet has a contract with department of education which violates my privacy and several consumer rights. Proof is a letter they sent XX/XX/XXXX they state they dont have to disclose the right to opt out when 15 USC 6802 ( b ) A states that a financial institution can not disclose non public information to a 3rd party unless they allow the consumer information and opportunity to consent which i the consumer never did. The cra are 3rd parties furnishing private information on a public record. These accounts need to be removed. Also all 3 bureaus are NOT reporting the same information on the same accounts which is another violation. XXXX and XXXX are still investigating the matter meanwhile XXXX falsely claims to have investigated the matter. Each bureau should be on the same accord. XXXX and XXXX report late payments which is a violation of FCRA to furnish late payments because they are considered transactions. XXXX has a higher balance where XXXX and XXXX doesnt. This was not a matter to investigate. It should cease and desist from furnishing private information to a public third party without my consent or option to opt out. How did XXXX make a decision before Nelnet. XXXX closed their investigation XX/XX/XXXX meanwhile Nelnet made their decision XX/XX/XXXX XXXX XXXX
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| 08/09/2023 |
Yes |
- Debt collection
- Federal student loan debt
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- Communication tactics
- Frequent or repeated calls
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Web |
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XXXX continues to email and call about a debt they CAN NOT collect. This is causing me so much stress. The Department of Education transferred the loan to XXXX to service therefore they are NOT the original holder in due course and can not collect.
3-203. TRANSFER OF INSTRUMENT ; RIGHTS ACQUIRED BY TRANSFER.
Primary tabs ( a ) An instrument is transferred when it is delivered by a person other than its issuer for the purpose of giving to the person receiving delivery the right to enforce the instrument.
( b ) Transfer of an instrument, whether or not the transfer is a negotiation, vests in the transferee any right of the transferor to enforce the instrument, including any right as a holder in due course, but the transferee can not acquire rights of a holder in due course by a transfer, directly or indirectly, from a holder in due course if the transferee engaged in fraud or illegality affecting the instrument.
( c ) Unless otherwise agreed, if an instrument is transferred for value and the transferee does not become a holder because of lack of indorsement by the transferor, the transferee has a specifically enforceable right to the unqualified indorsement of the transferor, but negotiation of the instrument does not occur until the indorsement is made.
( d ) If a transferor purports to transfer less than the entire instrument, negotiation of the instrument does not occur. The transferee obtains no rights under this Article and has only the rights of a partial assignee.
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| 01/05/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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To whom it may concern : In 2018 I applied for and XXXX, I sent in my application as well as my proof of income which at the time was all I was told to send in. Nelnet stated that I was missing information ( one or more items missing ). They stated that they tried to send me the items that was missing in the mail and when I asked what address they sent it to, their reply was that they did not have my address on file ( if I turned in an application, I would think that my address would be listed on my application ) which is a contradiction because later on in their letter they miraculously found my address of which they claim they were sending bills out to my address, but it was only after I sent this to the CFPB that they so call found my address. They stated that they were sending me emails and calling a number that I did not have. Any time I get a new number or new address I know it is protocol to call and update my information which is something I have always done so I don't understand why they are saying they didn't have any of my updated information!
This is all just a misunderstanding and they are punishing me for their mistake! This is not fair because this has caused me hardship and damage to my credit report! I have attached a copy of the letter where they are contradicting themselves. I would like for these late payments to be removed within the next 30 days or I will have my consumer lawyer get involved with the matter and sue for damaged to each of my credit reports
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| 06/28/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
Servicemember |
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XXXX XXXX never sent any documentation over to XXXX XXXX about my student loan tpd to XXXX XXXX as stated by them and nelnet says it sounds like when I first started my tpd it was a different process but either way I sent over my 1099c form to XXXX but my dispute was modified later Ive asked for what was modified but got no response but hung up on also so I started stating I was recording early on and also disregarded by silent treatment also. Nelnet told me to tell them to send over my credit report and they will send over the correct information. After disputing my XXXX 2.0 score dropped 28 points and my rate went up {$1.00} according to alerts. XXXX XXXX has closed out my report because nobody is sharing my credit reports to nelnet also the loan department of nelnet has my info but the tpd doesnt. On my credit report they are both reported as opening on the same day month and year. My original loan was XXXX and it was consolidated. I only went to college for one semester from XX/XX/XXXX to XX/XX/XXXX. Also reliant a new company only contacted me three times so they say but Ive never heard of them before I reached out to them but it was during this pandemic when I did because thats when I found out they said they reached out last in XX/XX/XXXX but I wouldve known if they had but I also dont receive my mail from the social security office either and I know they have proof but I dont know or understand whose record they put my tpd under. Some schools just arent for XXXX people.
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| 11/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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There are two issues Im having with Nelnet. First being that when I consolidated my loan their system mistakingly put me on the standard repayment plan when it should have been the extended repayment plan. The second being they took my first payment on XX/XX/XXXX when my first payment wasnt schedule until XX/XX/XXXX. They have send multiple emails showing {$0.00} due for XXXX and in my portal it has always shown a XX/XX/XXXX date as the first payment date. In them taking out the payment a month early I was not prepared to pay the {$540.00} out of my account and they ended up taking my car payment money and some of my mortgage payment money that I had in that account that will be taken out in a day or two. I have tried to call them at least 4 times for the consolidation thing and 1 time for the payment with no luck of getting through with hold times of 35 minutes, an hour, an hour and 20 minutes and an hour and 55 minutes today for having to hang up. Ive then tried to email them multiple times to address both issues and just receive back a generic email stating they arent responding to emails right now. With no reasonable way of getting ahold of them I havent been able to resolve anything. I also didnt receive an email notification stating a payment was coming up for the {$540.00} on XX/XX/XXXX or a payment confirmation email after they took it out which I believe is a mandatory thing they have to do as a servicer. It has been nothing but stress after I got transferred to them.
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| 10/23/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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On XX/XX/2023, I tried to make a payment for my federal student loan. When I logged into my account, something was wrong and I was unable to make a payment. The account said I didn't owe anything but there was a conflicting message saying " payments for borrowers whose Nelnet accounts start with " XXXX '' will be due in XXXX. '' My Nelnet account starts with " XXXX '' meaning that I needed to start making payments. But I could not make a payment because there was nothing to be paid. I called Nelnet to figure this out on XX/XX/XXXX around XXXX. The wait time was supposed to be XXXX minutes. I remained on hold for XXXX hours before I had to hang up because I had work. I ended up sending them a message through their website because that was the only other way to contact them. 20 days go by and they have not replied to my message. On XX/XX/2023 at XXXX, I called them again and remained on hold for another XXXX hours despite the wait time being a few minutes this time. Finally someone picked up the phone and I was very happy. But then the individual proceeded to pretend they could not hear me. They kept saying " Hello? Hello? '' before hanging up the phone. Nothing was wrong with my phone and I confirmed this by calling a relative immediately after and they were able to hear me perfectly clear. I have been unable to get in contact with Nelnet despite my many efforts and I am at a complete loss right now. I don't know what to do and my loan payments are supposed to start this month.
|
| 10/17/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Nelnet is refusing to assist me in completion of the forms needed to process the annual determination. Their own website is confusing so I have problems figuring out which payment plan is right for me. The plans offered are : Income-Driven Repayment Plans and Income-Sensitive Repayment. The explanation of the two do not coincide with these explanations : The Income-Contingent Repayment ( ICR ) Plan, Pay As You Earn ( PAYE ) Repayment Plan and Revised Pay As You Earn ( REPAYE ) Repayment Plan are for Direct Loans only. The Income-Based Repayment ( IBR ) Plan is for both FFELP and Direct Loans.
Because of this I believe Nelnet has offered to mail me pre-populated forms in the past and now they 've declined and also have refused to accept my faxed signature page that they 've accepted in the past. I 've gone through telephone verification and uploaded tax documents yet they continue to pursue past due payments for {$600.00} when my payments were determined to be {$46.00} or so. They 've ignored requests to send me a pre-populated form so I can use the signature page only to give a physical signature. I think they are creating a hardship for me by the confusing language for the available plans ; ignoring already submitted documentation of income and household size in pursuit of a much higher payment ; no offer of forebearance while the newly needed physical signature page is required ; refusal to give me a pre-populated form to eliminate the mistake of applying to the wrong plan.
|
| 05/13/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Due to the cares act, government mandated that all school loans be put on deferment. This was done without my approval. When doing so account was reported as such which DIRECTLY caused my credit to dump over 60 points with XXXX and over 20 points with XXXX. I was unable to get a reading from XXXX. I have contacted Great Lakes after spending two entire days they finally took my account off deferment and reported such. However, I never could get through to XXXX to repair the credit issue. I was on hold for 3 hours 48 minutes and 36 seconds with this company. I also disputed online however was unable to get into the account after registering through their system. When I tried to contact them I was disconnected three times. All of this is documented on my phone and I have screen shots that prove the decline of credit due to the educational loan deferment. There is no denying by XXXX or XXXX that the credit decline was due to the report. I have PAID ONE YEAR IN ADVANCE ON THIS LOAN. I have auto payments and ALWAYS pay on time. This is clearly noted yet they decided to dump my credit by 60 and 20 points. My complaint is with the Government and these reporting companies. How can the government mandate such and then CAUSE harm to citizens? I would like this fixed. This has also harmed my chances of getting an EIDL as I am XXXX XXXX and have been under extreme hardship due to COVID. This is so unjust and unethical. I believe that this is in violation of the Fair Credit Reporting Act.
|
| 03/08/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I was diagnosed with XXXX on XX/XX/2017.
I signed up for auto payments through Nelnet thinking that would take one thing off of my plate to think about during my XXXX treatments.
Now that I have completed my active treatment, I am looking at my statements and even though I have been paying roughly {$330.00} each month, my loans have not changed at all.
What it looks like happened is that Nelnet chose where to allot my payments so that my highest interest rate was receiving smaller payments than my lower interest rate loan. And it changed monthly which makes it so that I will stay in debt forever paying off the interest.
When I call to speak with Nelnet customer service, they essentially say that this is the way it is set up. Then, the representative describes the % .25 discount that I am getting with XXXX. The company more than makes that up with the strategic placement of my monthly payments.
And on top of all this, they are still making {$4.00} on me daily. And that number grows based off what my interest balance is. They are constantly making money off of people who think they are trying to pay back their loans.
This is so disturbing that a company takes advantage of people in this way. I have gone through XXXX fighting XXXX and paying off doctor bills because of that. And now I have paid {$8000.00} towards my loans over the past 2 years and my loans have not been affected.
That's literally the cost of life or death. The cost of XXXX XXXX. How is this legal?
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| 12/04/2017 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
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Web |
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My daughter was attending college up until XXXX, I had moved from Minnesota to Virginia in XXXX. In XXXX I pulled my credit and noticed there were derogatory reports on my credit report from a " nelnet ''. I had no idea who or what this was. So I called the company and asked what the issue was and why it was being reported to my credit report. After going through verification the customer service representative got rude, was swearing and threatening me. I again told XXXX that there was no need to use such language or threaten me and was happy to work with them to clear this off my credit report since I was unaware of this bill. XXXX did not have my recent address since I had moved out of state. When I had updated them with the correct contact information the calls came all hours of the night as shown by my cellular records after repeatedly telling them not to call. My first request to cease and desist was XXXX of XXXX, yet the threating phone calls kept coming in getting me all worked up. The reports that XXXX have made and continue to make to my credit are false, when I explain to them it was an oversight and try to correct it, XXXX again starts swearing and telling me that they are there to ruin my credit scores across the 3 bureaus and make sure I do not obtain a good paying job of any kind. In fact when I have tried to work with XXXX to get this paid off in full so this does not affect my job search the customer service lady laughed and suggested that I go work at XXXX.
|
| 04/08/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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To Whom It May Concern : I began making payments on my student loan in XXXX and have not missed or been late on a single payment. I set up autopay in XXXX and have continued using autopay up until today - same bank, same account.
For no reason that I can discern, my XX/XX/XXXX autopay failed to debit from my bank account. This has never happened before. This was not due to insufficient funds or to any action taken on my part.
I received an email notifying me of my " missed '' payment, and promptly logged into my account. As a result of this " missed '' payment, I noticed ( but was never notified ) that I lost the 1 % on-time customer interest rate reduction that I had earned for making my first 48 loan payments on time.
I just called Nelnet to get them to fix this. After spending 47:03 on the phone, as well as paying the " missed '' XX/XX/XXXX payment, they said they can't do anything about this issue, and will " look into it. '' I was told " someone will probably call you back in 3-5 days. '' I smell a rat. The mistake was made on their end, and serves their purposes.
Is Nelnet purposefully " missing '' a payment from on-time customers so that it can quietly take away their 1 % interest rate reduction, and then attempt to drown them in a sea of bureaucracy when ( if ) they notice and complain?
Class action lawsuit?
Expecting resolution of this matter, along with apology, as well as restitution, immediately.
Sincerely, [ redacted for purposes of publication ]
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| 08/28/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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My loan service provider NELNET is making mistakes in allocating my payments to my student loans, has failed to notify me of these errors, and refused to provide documentation of the error in writing when specifically requested.
I have 2 fixed rate student loans serviced by NELNET and I noticed this month XX/XX/2018 that my payment amount was less than half to only one of my loans. This has never happened before. I called customer service at Nelnet and was told there was a loan servicing error in XX/XX/2018 ; I was told only loan group A received my payment in XXXX. I was not notified of this servicing error and asked for written explanation by email, but customer service refused. I was told that NELNET was alternating payments between the two loan groups and only half was due each month which makes no sense. The amount I pay is the same regardless of how the NELNET allocates my payment between the two loan groups and should not effect my payment amount due each month.
It seems to me there may very well be an ongoing error which has not been fully explained to me nor fully understood by NELNET. Their inability to explain the error or provide written confirmation of the error leaves me vulnerable to penalties and fees for their mistakes. It seems that since their merger in XXXX with XXXX XXXX XXXX XXXX XXXX XXXX has led to serious internal mistakes in record keeping regarding amounts owed by individuals and performing their primary function in servicing loan repayments.
|
| 10/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I applied for IDR, thinking my payment would be lowered, but it was raised from around {$60.00} something a month to {$320.00} on XX/XX/XXXX. It took them at least 2 months to process my application, not giving me enough time to pivot to another plan. Then when I checked my loan again today, it went up to {$380.00} with no explanation, letter or notice.
I called Nelnet after trying to email them using the form on their website, which just gave me an auto-reply saying, " Thank you for your email. We apologize for not responding sooner. Were currently experiencing unprecedented email volume, which is preventing us from responding to your specific question ( s ). If youve already contacted us by a different means and/or resolved your issue, please disregard. Otherwise, we believe that one of these options may be the best way to find what you need : '' I had to wait over 3 hours to talk to someone, and when I did, I was put on hold 5 more times. They told me my payment was the lowest it could possibly be, even though I only make around XXXX gross a year. They said because I am married now my payment is super high. I asked if they could lower it or if there was any other option for repayment, because I can not afford it, and they could not help me at all.
I do not have another 4 hours of my life to waste on the phone with these people. Despite multiple attempts to email them, I just keep getting auto-responses with non-answers. I can't afford this and no one is helping me!
|
| 02/16/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Need information about my balance/terms
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Web |
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Allegedly, the servicing of my private student loan with XXXX has been transferred to FirstMark Services. Prior to the transfer, I had been current with XXXX and was promised an interest rate discount for making all payments timely. At the time of transfer to FirstMark ( approximately middle of XXXX 2016 ), I had asked both FirstMark and XXXX for a copy of my promissory note ( s ) for which they seek collection on to ensure that my interest rate discount had continued and so I could review the terms thereof. XXXX said I should call FirstMark. FirstMark said they did not have a copy of the note and they were waiting from XXXX. I have continually asked FirstMark over the last 3 months for a copy of the note and each time they have said they are waiting on it from XXXX. Additionally, FirstMark has said that under the agreement with XXXX that XXXX has additional time to provide the note to FirstMark. I am not a party to the FirstMark/XXXX agreement. I have waited 3 months to simply receive a copy of my promissory note which FirstMark has refused to provide or even give me voluntary updates. I have continued to pay FirstMark on their representation that they actually have the right to collect under my promissory note. However, I am growing increasingly skeptical of whether they have the legal right to collect under my note. At this juncture, in addition to this complaint to the CFPB, I am evaluating all legal remedies under the FDCPA and related state consumer protection laws.
|
| 02/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XXXX XXXX, 2022, I logged into my Nelnet account to set up a recurring payment ( " auto debit '' ) for my student loan. I noticed that the " amount '' field was set at the minimum payment and was not editable. I wanted to set up a higher payment than the minimum to avoid paying so much interest. The Nelnet website repeatedly references the possibility of " requesting '' a higher monthly payment but offers no instructions or links to do so. I made XXXX calls to Nelnet customer service. The first representative asserted that it was not possible to change the amount, but suggested setting up an additional monthly payment -- then acknowledged that doing so would harm my credit score. The second representative looked into the problem and suggested that it should be possible to edit the amount when setting up the auto-pay ( though it was still uneditable on my end ) and alternatively suggested setting up the auto-pay with the minimum monthly payment and then re-logging in to edit the payment amount once it had been set up. I attempted this but was still unable to edit the payment amount. I am concerned that this setup is trapping loan payers in low, long-term payment plans that maximize the interest paid. If Nelnet receives compensation or part of/all of these payments, that seems like a predatory scheme to me. The manual option ( logging in every month to make an individual payment ) seems much more prone to user error. Could someone please assist me in investigating this?
|
| 10/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
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Web |
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On XX/XX/XXXX, I applied for a new income driven repayment plan after receiving multiple emails encouraging me to apply. The new plan promised to freeze the accrual of interest while my student loans were in deferment due to a Borrower Defense Application I submitted in XXXX, XXXX. I received an e-mail on XX/XX/XXXX stating that I should expect to hear from my Servicer ( Nelnet ) within XXXX weeks. To date, I have not received any communications from Nelnet regarding the status of my application other than an e-mail from XX/XX/XXXX advising if we havent finished processing you application in 10 days, we will follow up with and email. Every day this application is not approved, the interest on my student loans increases substantially. From the the time I submitted my application over {$2000.00} has accrued on my loan.
On my online account, Nelnet claims to have received my application on XX/XX/XXXX, despite my earlier submission of XX/XX/XXXX ( accompanied by an email confirmation ). Nelnets promised timelines on their website and in their e-mails do not represent reality. Nelnet benefits by delaying my application approval given that they are receiving the interest accrual.
Nelnet seriously misrepresents pertinent information to borrowers and gets away with it, costing us thousands. Any attempt to reach them by phone takes hours. Throughout the summer and fall of XXXX, have have attempted to contact them numerous times. Most of my attempts include 1-2 hours on hold.
|
| 10/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Servicemember |
|
Hello.
In XXXX I started at XXXX XXXX. I was in the military, and had to apply for multiple student loans. I paid them as much as possible, and it was over & beyond the GI Bill. I got out of the military, and graduated with an XXXX in XXXX.
I had a hard time getting a job due to the degree. Employers didn't view my degree as a legit degree. XXXX never told me I would have such an issue.
I eventually moved out of state due to cost of living, and had to start putting my loans on forbearance & deferment. I had taken out Federal & private loans. XXXX encouraged that.
In XXXX XXXX went under due to fraud. I was told to apply for Borrower Defense. I did.
I waited, and waited, and waited. I'm still waiting 6 years later.
Every time I call, they say it's processing. In the meantime it's on my credit- and it's affecting my debt to income.
I've complained, but I'm never heard.
Typical time for Borrower Defense is 36 months. I know people who have applied and it was resolved in 6 -12 months time.
Now the government has announced that anyone who went to XXXX will have their loans 100 % forgiven. There are lawsuits going on involving Borrower Defense & XXXX.
But there's no communication with me about it. The government has said that loans will be 100 % taken care of, and even repayment for monies spent. But letters went out back in XXXX, I never got one.
I don't know if there is anything you can do, but, I need help.
I am hoping you're able to.
Thank you.
XXXX XXXX
|
| 11/22/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
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RE : XXXX XXXX XXXX : XXXX XXXX.
XXXX : XXXX Web : XXXX Correspondence Address : XXXX XXXX XXXX. XXXX XXXX XXXX, NE Zip XXXX I took out a student loan through XXXX in XX/XX/XXXX. Approximately 1-2 years ago the loan was transfered to XXXX XXXX. It was a horrible loan because the interest charged was 10.25-11 %. I needed the loan to complete my degree. I had a second loan with another student loan institution for 3 %.
I decided in XX/XX/XXXX, to consolidate both loans through my credit union for 3 % interest. To complete the application process the credit union had me fill out an application. They also requested payoff letters from both student loan companies to be reviewed. The other instituition provided me with a payoff letter within 3 days.
In XX/XX/XXXX, I began calling XXXX XXXX to request a payoff letter. Since then I have called their customer service department at least 15 times requesting a payoff letter. The representative ( s ) have been so nice each time when I requested but I never get a payoff letter all 15 times. If I receive anything it is mail saying they received my call or some other junk mail. The last time I called was XX/XX/XXXX, I was so angry I just was beside myself as to why they still have not sent me a payoff letter. I still have not received anything and I am worried my 2nd application with the credit union is going to expire because of no payoff letter from them.
I have done everything I can -- - please assist me in this matter.
|
| 10/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I submitted a one-time online payment totaling {$5200.00} to my student loan account spread out over XXXX loan groups on XX/XX/2023. I received a confirmation email, including confirmation numbers for each loan group, from Nelnet on XX/XX/2023. As of XXXX, XX/XX/2023, the money for that payment has not been taken from my bank account nor credited to my Nelnet account. On XX/XX/XXXX I called Nelnet and, after waiting on hold for an hour and a half, the representative I spoke to was able to locate the pending payments by using the emailed confirmation codes. The representative informed me that the department handling the one-time payments was overwhelmed and that I should expect the payment to post no later that XX/XX/2023. The representative also informed me that the interested accrued from the time I submitted the payment to the payment being processed and posted to my account would not be applied to my account. It is now XX/XX/2023, over XXXX weeks from the initial payment, and there is no pending payment visible on my online Nelnet account and the money has not been debited from my bank account. I have received no correspondence form Nelnet regarding the delay, and I've left in limbo with a large sum of money in my bank account without any concrete date for the money to be debited and posted to my Nelnet account. The lack of proactive correspondence from Nelnet when such a large sum of money is involved, and the delays associated, has been incredibly stressful.
|
| 12/31/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Firstmark Services is reporting negative information in a form of late payments to the consumer reporting agencies ( XXXX, XXXX, XXXX ) in reference to me as the consumer. Pursuant to 15 USC 1681s-2 ( a ) ( 7 ) ( E ), no federal law under the Fair Credit Reporting Act requires a financial institution to furnish negative information about a consumer to a consumer reporting agency. As a financial institution, as defined under the Gramm Leach Bliley Act, Firstmark Services failed to perform their obligation to respect and protect my privacy. Firstmark Services failed to provide me an adequate opt out notice and Ive NEVER granted Firstmark Services any lawful consent to disclose my nonpublic personal information to any nonaffiliated third party pursuant to 12 CFR 1016.7. By willfully reporting negative information to the consumer reporting agencies WITHOUT MY CONSENT constitutes as a form of punishment to defame my character. Firstmark Services actions are identified under 18 USC 894 for knowingly participating in any way, or conspiring to do so, by using extortionate means to punish me as the consumer. Having expressed these federal violations Firstmark Services breaking under the Fair Credit Reporting Act, Truth in Lending Act and Gramm Leach Bliley Act, I am demanding Firstmark Services to CEASE AND DESIST these illegal actions. Pursuant to 12 CFR 1016.7 ( g ) Firstmark Services is required to comply with this opt out notice upon receipt and comply with the follow
|
| 12/04/2017 |
Yes |
- Debt collection
- Private student loan debt
|
- False statements or representation
- Indicated you were committing crime by not paying debt
|
|
Web |
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My daughter was attending college up until XXXX, I had moved from XXXX to XXXX in XXXX. In XXXX I pulled my credit and noticed there were derogatory reports on my credit report from a " nelnet ''. I had no idea who or what this was. So I called the company and asked what the issue was and why it was being reported to my credit report. After going through verification the customer service representative got rude, was swearing and threatening me. I again told XXXX that there was no need to use such language or threaten me and was happy to work with them to clear this off my credit report since I was unaware of this bill. XXXX did not have my recent address since I had moved out of state. When I had updated them with the correct contact information the calls came all hours of the night as shown by my cellular records after repeatedly telling them not to call. My first request to cease and desist was XX/XX/XXXX, yet the threating phone calls kept coming in getting me all worked up. The reports that XXXX have made and continue to make to my credit are false, when I explain to them it was an oversight and try to correct it, XXXX again starts swearing and telling me that they are there to ruin my credit scores across the 3 bureaus and make sure I do not obtain a good paying job of any kind. In fact when I have tried to work with XXXX to get this paid off in full so this does not affect my job search the customer service lady laughed and suggested that I go work at XXXX.
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| 08/20/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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In XXXX XXXX I contacted XXXX, Nelnet/XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX with regard to grossly inaccurate information submitted to the credit bureaus. I had not received any correspondence from the Federal Student loan agency re any alleged debt. When I asked why they hadn’t let me know of any problem in any way, they stated that they didn’t have my mailing address or email. I pointed out that I still have correspondence from them at the correct addresses from XXXX when I was granted discharge on the remaining balance due to permanent disability.XXXX made some corrections and my credit score went above 610, the necessary figure to be considered for affordable housing. I am now technically homeless though I’m still at my address because tenants are suing the landlord for wrongful eviction. I have been turned down for over 50 apts due to these inaccuracies on my report.Now, my score has gone to XXXX due to the fact that when XXXX contacted NelNet, they confirmed that I still owe them money. They even state that I am in delinquent status due to 5-6 months unpaid when I’ve never received a bill from them. I have made two payment arrangements with them, one of which should be reflected on my report in 60 days. The XXXX department itself at the Department of Ed advised me to set up these arrangements and told me that he has contacted XXXX regarding the inaccuracies in my report. I am not in a position to wait 60 days to find a new home. Please help.
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| 11/14/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I applied for the SAVE repayment plan, it was approved and nelnet provided documentation on my account that my payment would be XXXX per month. When payments started back up again, my account was never updated with the new payment amount, and currently says I do not owe any money until XXXX of 2025. The first time I called in, they had no idea what I was talking about, and said that I was approved for the {$0.00} payments. I went back through the information on the plan, and based on my income for last year, I should be making a payment. I called back in, the customer service rep reviewed my account, said that they saw that I should have a payment of {$84.00}, and that they were looking into it. They put me on hold for XXXX mins or so, and when they came back on the phone they said that because I had paid my loans off, and then requested my payments to be refunded during the period of time when certain balances were going to be cleared out due to Bidens Student Loan Forgiveness, that my account was not setup correctly. They said they put in a request to have my account updated. My account has not been updated, I have tried to call back in but the wait times are too long for me to wait while working.
Second issue that I have noticed, is that I have been making the payments I should be making the past couple of months, and all payments are being applied to one loan, instead of to all interest that has accrued on my account, and then towards principle balances.
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| 03/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account status incorrect
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Web |
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My loan for the DEPT OF EDUCATION/NELN account with the account number XXXX is reporting inaccurately. The accounts stated below is transferred and closed yet they duplicated the accounts and displayed them as a negative remark on my Credit Report. I was never late in paying these accounts. Since the accounts mentioned below is already closed. I have sent dispute letters to both the Credit Bureaus and the furnisher to remove or correct the items that have been duplicated. But up until now, I did not see any changes. Under FCRA, inaccurate items should be removed and illegal practices should not be tolerated. I have attached all the necessary items to support my speculations. Also, I've put the dates of the account when they were opened. Please address this issue immediately. Thank you DEPTEDNELNET XXXX Balance {$0.00} XX/XX/XXXX DEPTEDNELNET XXXX Balance {$0.00} XXXX. XXXX, XXXX DEPTEDNELNET XXXX Balance {$0.00} XXXX. XXXX, XXXX DEPTEDNELNET XXXX Balance {$0.00} XXXX XXXX, XXXX DEPTEDNELNET XXXX Balance {$0.00} XX/XX/XXXX DEPTEDNELNET XXXX Balance {$0.00} XXXX XXXX, XXXX DEPTEDNELNET XXXX Balance {$0.00} XXXX XXXX, XXXX DEPTEDNELNET XXXX Balance {$0.00} XXXX XXXX, XXXX DEPTEDNELNET XXXX Balance {$0.00} XXXX XXXX, XXXX DEPTEDNELNET XXXX Balance {$0.00} XX/XX/XXXX DEPTEDNELNET XXXX Balance {$0.00} XXXX XXXX, XXXX DEPTEDNELNET XXXX Balance {$0.00} XXXX XXXX, XXXX DEPTEDNELNET XXXX Balance {$0.00} XXXX XXXX, XXXX DEPTEDNELNET XXXX Balance {$0.00} XXXX. XXXX, XXXX
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| 11/08/2020 |
Yes |
- Debt collection
- Federal student loan debt
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- False statements or representation
- Impersonated attorney, law enforcement, or government official
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Web |
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I was mailed a letter appearing to be from the U.S. Department of Education offering to consolidate my student loan debt. I created an account on nslds.ed.gov and then called the number listed XXXX. I spoke with a representative who already had information that I did not believe a third party could have such as my total student loan debt. He offered me guidance toward consolidating and refinancing my federal loans and told me I was eligible for a repayment forgiveness plan ( REPAYE ). I would only be responsible for {$110.00} a month plus a {$39.00} fee per month. This would also be forgiven after 20 years. The representative seemed genuine and helpful. He told me that I was responsible for the application fee of {$790.00} which I was able to break into two payments of {$390.00}. I signed a contract with this company falsely under the impression that they were a government affiliated and protected company. He insisted that they were federally backed. I sent my REPAYE document and two paystubs to the address that they had provided for my student loan provider. I did not realize that something was fishy until I saw the deduction in the form of check from my checking account. After looking up the company listed that the check was made out to I found through the XXXX XXXX XXXX that XXXX XXXX XXXX, XXXX was littered with people saying they had been scammed by them. I have emailed them a notice of cancellation of my account and called my bank to dispute the claim.
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| 11/09/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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SAVE application was filed with Federal student aid.gov on XX/XX/2023. Application was sent to Nelnet on XX/XX/XXXX. I also applied for PSLF through XXXX. On XX/XX/XXXX, Nelnet advised that loans were being transferred to XXXX. It was then that I realized my loans were approved for PSLF.
On XX/XX/XXXX, i received a notice of billing from XXXX. The bill did not reflect a lower billing amount from SAVE. In fact, the bill is unaffordable for me. I called XXXX, and they stated that they never received a SAVE application from Nelnet. I called Nelnet on XX/XX/XXXX. They swore that the federal SAVE application was sent to XXXX at the same time that my lowns were transferred-on XX/XX/XXXX. I called XXXX again. They stated it was not sent. Today I spoke with a high level supervisor at Nelnet. He confirmed that my SAVE application was NOT sent to XXXX at all. I asked why my SAVE application, as part of my file, was not sent with my loan transfer. I did not get an answer. So first I was lied to, then I got apologies. There was no notification from Nelnet that I had to reapply for SAVE, or that it couldn't be processed, until 3 weeks after my loans were transferred to XXXX.
I had to reapply for SAVE on XX/XX/XXXX, making it too late to effect 2 bills from XXXX so far. These bills are unaffordable, causing me to go into forbearance.
SAVE is a federally filed document. I should have been notified, as it was also part of my account, of anything regarding its processing.
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| 11/14/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
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In XX/XX/2023 Nelnet which processes the TPD discharge for the Department of Education notified me that my loans would be forgiven under the automatic TPD discharge since I am a 100 % XXXX by the XXXX. I notified Nelnet in writing on XX/XX/XXXX that I wanted to opt out of the automatic discharge since I was still in school as well as Speaking to a representative and telling them NOT to process my TPD discharge. Due to some error Nelnet processed my TPD discharge and discharged my loans. My loan servicer XXXX still hasn't been notifed by Nelnet that I had opted out of the TPD discharge and that my loans need to be reinstated. As you can see from the supporting documentation I received a letter from Nelnet telling me that XXXX would reinstate my loans but they have not fixed this error. I am unable to get loans from my school since after receiving a TPD discharge I have to have a physician letter saying I am not XXXX but that is not possible as I am a 100 % XXXX Veteran. I have reached out to Nelnet and they informed me that XXXX needs to fix the XXXX loans and reinstate them. I contacted XXXX and they notified me that Nelnet still hasn't sent them anything regarding the TPD cancellation as of XXXX. Without the pell grant and Federal loans I will be homeless if there is a lapse in my loan eligibility before my next semester begins. The incompetence shown by the Nelnet TPD discharge department has caused me undue stress and exacerbated my mental health issues.
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| 07/16/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have an older student loan ; originally unsubsidized Stafford Loans between XXXX. They were handed over to Nelnet without my consent after graduation, around XXXX.
Nelnet has grossly mislead me on the IBR 20 year loan forgiveness process.
- they never sent me any mail or call when the Direct Loan program launched around XXXX.
- no one advised me that the Direct Loan program would offer more payment aid options- they didn't inform me that during the pandemic I would have been eligible for an interest pause from covid relief if I had been in the Direct Loan- I received multiple deferment options and IBR certifications that lead me to believe these FFEL ( Stafford ) loans held by Nelnet were making progress towards a 20 year forgiveness. I am now XXXX years out of graduation and they claim I only have 9 years of forgiveness accrued. I understand the Biden announcement of XX/XX/XXXX will be reviewing these accrued months, but Nelnet wasn't tracking them AT ALL. There is no dashboard to view progress, and when I asked in written form how many months of progress I had, they just sent a 20 page form with all my online history. They are intentionally dodging any bookkeeping about loan forgiveness. I owe 2x 's my principle balance now despite paying down 1/4 of it at one point. This is a XXXX scam and I'm sorry I went to college.
Nelnet was never planning on following a 20 year IBR forgiveness plan. They are not facing consequences for their scammy behavior.
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| 05/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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I have reviewed my consumer report and would like to inform you of the inaccurate information that you are reporting under fair credit reporting that you are reporting, under fair credit reporting act 15 usc 1681a ( fairness of accuracy ) & 15 U.S. Code 1681a - Definitions ; rules of construction ( a ) ( d ) ( 2 ) ( ii ) the accounts listed as Deptednelnet are currently reporting inaccurate information XXXX, XXXX, and XXXX are reporting the date opened all different across all 3 reporting agencies XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. incorrect last reported XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, the incorrect date of last payment XXXX/XXXX/XXXX, XXXX, incorrect date of last active XXXX, all Bureaus are in violation of the law. Please DELETE!!!!!!!!!!!!!!!
Deptednelnet are currently reporting inaccurate information XXXX, XXXX, and XXXX are reporting the date opened all different across all 3 reporting agencies XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. incorrect last reported XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, the incorrect date of last payment XXXX/XXXX/XXXX, XXXX, incorrect date of last active XXXX, all Bureaus are in violation of the law. Please DELETE!!!!!!!!!!!!!!! 15 U.S. Code 1681b - Permissible purposes of consumer reports ( a ) In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the written instructions of the consumer to whom it relates.
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| 07/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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I've been disputing fraud accounts on my credit report since XX/XX/2021. I keep sending multiple sets of letters to the bureaus and the creditors so the excuse of " we didn't get it '' doesn't happen. Furthermore, each letter is certified mail with tracking and each letter shows signed and delivered and yet the bureaus are still not taking any actions. The accounts are not showing in dispute nor are they removed from my report. The accounts always show up with different name variations and different account number variations and yet the bureaus seem to ignore the trend and let these fraud accounts affect my credit score. I have requested the investigation to be initiated and also verifiable proof to be submitted should the account claim to be mine. Not only have I not received any mail showing the verifiable proofs needed to justify the accounts to be on my report, I haven't even received any letters at all stating the investigations have begun. Per the FCRA and federal law, the process is supposed to be 30 days. 100 days later, I'm still here shelling out money for certified mail with no end in sight and no results to show. This is my last option before I take this up with my lawyers and sue for full compensations and damages incurred. Finally, it seems that when these complaints are submitted, the bureaus are using the excuse that they " can't confirm my identity '' to get away with taking no actions on my credit report. Please investigate this as well.
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| 07/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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I've been disputing fraud accounts on my credit report since XX/XX/2020. I keep sending multiple sets of letters to the bureaus and the creditors so the excuse of " we didn't get it '' doesn't happen. Furthermore, each letter is certified mail with tracking and each letter shows signed and delivered and yet the bureaus are still not taking any actions. The accounts are not showing in dispute nor are they removed from my report. The accounts always show up with different name variations and different account number variations and yet the bureaus seem to ignore the trend and let these fraud accounts affect my credit score. I have requested the investigation to be initiated and also verifiable proof to be submitted should the account claim to be mine. Not only have I not received any mail showing the verifiable proofs needed to justify the accounts to be on my report, I haven't even received any letters at all stating the investigations have begun. Per the FCRA and federal law, the process is supposed to be 30 days. 250 days later, I'm still here shelling out money for certified mail with no end in sight and no results to show. This is my last option before I take this up with my lawyers and sue for full compensations and damages incurred. Finally, it seems that when these complaints are submitted, the bureaus are using the excuse that they " can't confirm my identity '' to get away with taking no actions on my credit report. Please investigate this as well.
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| 07/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
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Web |
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I've been disputing fraud accounts on my credit report since XX/XX/2021. I keep sending multiple sets of letters to the bureaus and the creditors so the excuse of " we didn't get it '' doesn't happen. Furthermore, each letter is certified mail with tracking and each letter shows signed and delivered and yet the bureaus are still not taking any actions. The accounts are not showing in dispute nor are they removed from my report. The accounts always show up with different name variations and different account number variations and yet the bureaus seem to ignore the trend and let these fraud accounts affect my credit score. I have requested the investigation to be initiated and also verifiable proof to be submitted should the account claim to be mine. Not only have I not received any mail showing the verifiable proofs needed to justify the accounts to be on my report, I haven't even received any letters at all stating the investigations have begun. Per the FCRA and federal law, the process is supposed to be 30 days. 100 days later, I'm still here shelling out money for certified mail with no end in sight and no results to show. This is my last option before I take this up with my lawyers and sue for full compensations and damages incurred. Finally, it seems that when these complaints are submitted, the bureaus are using the excuse that they " can't confirm my identity '' to get away with taking no actions on my credit report. Please investigate this as well.
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| 07/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
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Web |
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I've been disputing fraud accounts on my credit report since XX/XX/2020. I keep sending multiple sets of letters to the bureaus and the creditors so the excuse of " we didn't get it '' doesn't happen. Furthermore, each letter is certified mail with tracking and each letter shows signed and delivered and yet the bureaus are still not taking any actions. The accounts are not showing in dispute nor are they removed from my report. The accounts always show up with different name variations and different account number variations and yet the bureaus seem to ignore the trend and let these fraud accounts affect my credit score. I have requested the investigation to be initiated and also verifiable proof to be submitted should the account claim to be mine. Not only have I not received any mail showing the verifiable proofs needed to justify the accounts to be on my report, I haven't even received any letters at all stating the investigations have begun. Per the FCRA and federal law, the process is supposed to be 30 days. 200 days later, I'm still here shelling out money for certified mail with no end in sight and no results to show. This is my last option before I take this up with my lawyers and sue for full compensations and damages incurred. Finally, it seems that when these complaints are submitted, the bureaus are using the excuse that they " can't confirm my identity '' to get away with taking no actions on my credit report. Please investigate this as well.
|
| 07/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
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I've been disputing fraud accounts on my credit report since XX/XX/2020. I keep sending multiple sets of letters to the bureaus and the creditors so the excuse of " we didn't get it '' doesn't happen. Furthermore, each letter is certified mail with tracking and each letter shows signed and delivered and yet the bureaus are still not taking any actions. The accounts are not showing in dispute nor are they removed from my report. The accounts always show up with different name variations and different account number variations and yet the bureaus seem to ignore the trend and let these fraud accounts affect my credit score. I have requested the investigation to be initiated and also verifiable proof to be submitted should the account claim to be mine. Not only have I not received any mail showing the verifiable proofs needed to justify the accounts to be on my report, I haven't even received any letters at all stating the investigations have begun. Per the FCRA and federal law, the process is supposed to be 30 days. 250 days later, I'm still here shelling out money for certified mail with no end in sight and no results to show. This is my last option before I take this up with my lawyers and sue for full compensations and damages incurred. Finally, it seems that when these complaints are submitted, the bureaus are using the excuse that they " can't confirm my identity '' to get away with taking no actions on my credit report. Please investigate this as well.
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| 06/30/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
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Web |
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I've been disputing fraud accounts on my credit report since XX/XX/2020. I keep sending multiple sets of letters to the bureaus and the creditors so the excuse of " we didn't get it '' doesn't happen. Furthermore, each letter is certified mail with tracking and each letter shows signed and delivered and yet the bureaus are still not taking any actions. The accounts are not showing in dispute nor are they removed from my report. The accounts always show up with different name variations and different account number variations and yet the bureaus seem to ignore the trend and let these fraud accounts affect my credit score. I have requested the investigation to be initiated and also verifiable proof to be submitted should the account claim to be mine. Not only have I not received any mail showing the verifiable proofs needed to justify the accounts to be on my report, I haven't even received any letters at all stating the investigations have begun. Per the FCRA and federal law, the process is supposed to be 30 days. 250 days later, I'm still here shelling out money for certified mail with no end in sight and no results to show. This is my last option before I take this up with my lawyers and sue for full compensations and damages incurred. Finally, it seems that when these complaints are submitted, the bureaus are using the excuse that they " can't confirm my identity '' to get away with taking no actions on my credit report. Please investigate this as well.
|
| 07/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
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I've been disputing fraud accounts on my credit report since XX/XX/2021. I keep sending multiple sets of letters to the bureaus and the creditors so the excuse of " we didn't get it '' doesn't happen. Furthermore, each letter is certified mail with tracking and each letter shows signed and delivered and yet the bureaus are still not taking any actions. The accounts are not showing in dispute nor are they removed from my report. The accounts always show up with different name variations and different account number variations and yet the bureaus seem to ignore the trend and let these fraud accounts affect my credit score. I have requested the investigation to be initiated and also verifiable proof to be submitted should the account claim to be mine. Not only have I not received any mail showing the verifiable proofs needed to justify the accounts to be on my report, I haven't even received any letters at all stating the investigations have begun. Per the FCRA and federal law, the process is supposed to be 30 days. 60 days later, I'm still here shelling out money for certified mail with no end in sight and no results to show. This is my last option before I take this up with my lawyers and sue for full compensations and damages incurred. Finally, it seems that when these complaints are submitted, the bureaus are using the excuse that they " can't confirm my identity '' to get away with taking no actions on my credit report. Please investigate this as well.
|
| 08/14/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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My student loans under one account with Nelnet was reported to all three credit reports as credit cards and having 8 different student loans. My Nelnet Account # XXXX Current Balance {$48000.00}. My student loan account I had filed a dispute fraud done by XXXX XXXX XXXX XXXX financial aid department and with federal student Aid. I have repeadly informed representative that forged Promisory Note not signed but typed my name on X/XX/10. Promisory. Note done by someone in the financial aid department at the University. XXXX XXXX, Chief Financial Aid Officer at XXXX XXXX I spoke to was the go to person who handles these frauds and disputes. Informed that all my financial aid files would be audited and that the forensic accountant auditor would be done. Nelnet representatives informed me that nothing would be reported as delinquent since I filed a fraud complaint and once that was cleared up, my student loan would be recalculate and corrections would be made and I would then start making monthly payments. But Nelnet reported 90 days delinquent on loans as if I had 8 accounts with them knowing I have one loan account with a total loan balance combined into One ACCOUNT. This has affected my credit reports rating/ score from good standing to bad standing. Affected me emotional, economically financially and have prevented me from applying for federal jobs. Nelnet account XXXX is not a credit card loan as it is reported on my 3 credit reports. Student loan I have.
|
| 11/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
This is a complaint regarding a refund request I made to my loan servicer.
My student loans were transferred from XXXX XXXX to NelNet Servicing on or around XX/XX/XXXX. I made XXXX payments to XXXX since XX/XX/XXXX, totaling {$6300.00}. I made XXXX payments to NelNet on XX/XX/XXXX and XX/XX/XXXX for {$290.00}. I have made a total of {$6900.00} in payments to my student loans during the Payment PAUSE.
On XX/XX/XXXX, I emailed NelNet requesting a refund of all student loan payments I made during the payment PAUSE. I emailed them the following attached message, which clearly indicates the amount I am due, that I understand the implications of my request, and the request that these payments be refunded by check. They sent an acknowledgment email 23 days later on XX/XX/XXXX in response to my email request. I also called on XX/XX/XXXX, to make this request verbally ( see attached cell phone call history ).
I received XXXX refund checks for {$290.00} each, dated XX/XX/XXXX. These are the amounts I paid directly to NelNet. I called NelNet On XX/XX/XXXX and inquired as to why I did not receive the {$6300.00} I had paid to XXXX. They insinuated that it would take months for my payment history from XXXX to come through, which is unacceptable. I asked if there was anything else I could provide, I was told no.
I made my refund request 66 days ago. NelNet either is having problems getting my payment history from XXXX, or is not properly processing my request.
|
| 05/04/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Need information about my balance/terms
|
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Web |
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Firstmark Services manages several groups of student loans. They do not provide a history of monthly principle balances, nor will they upon request. They will also not mail this information to me. I believe they are mismanaging the principle amount and accruing interest on my loans. They also have made it exceedingly difficult to pay in excess of the minimum payments as I see fit. That is, they deliberately split large payments to spread across my multiple loans, so as to have the smallest impact on principal balance, despite multiple requests to the contrary. I have written, emailed, and spoken to representatives several times in an attempt to resolve these issues and obtain the requested information, and each time am provided with no updates, nor are the changes I request implemented. I believe they are managing loans in a bad faith fashion, and deliberately hindering the repayment process. Further, their website was recently updated and has been riddled with issues impacting the ability of fiscally responsible loan recipients to manage their debt. For instance, statements are not generated unless there is a balance due. However, I pay the loans and a frequency exceeding the time for which a balance would be generated. I therefore am unable to see the principle balance as affected following each payment. As an actuary, I find that the calculations for balances as calculated by myself, do not coincide with the balances generated by Firstmark Services.
|
| 10/31/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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My student loan was transferred from Great Lakes to Nelnet during the pandemic. I set up my new Nelnet account and set up autopay months ago in advance of my first repayment of {$95.00} being due this month on XX/XX/2023. It is now XX/XX/2023 and Nelnet has marked my account as being past due, even though I've confirmed that autopay is set up and active AND I can see a payment to Nelnet of {$95.00} is being processed by my checking account with XXXX XXXX. How can Nelnet mark an autopay payment ( which is being paid on the date of the company 's choosing ) as past due? There is now a letter on file in my account stating that I'm past due this month, which is unacceptable.
I tried to call Nelnet customer service to understand why my account is marked as past due, given all of the above, and wasn't able to get through to speak to anyone. The wait time was quoted as 15 minutes, then 20 minutes, then I waited on hold for 40 minutes before Nelnet ended the call. I wasn't able to speak with anyone -- the line went from hold music to dead. I called back and was told the wait time was now over 60 minutes. I scheduled a call back, and have yet to get a call back from Nelnet customer service.
Furthermore, I can see that interest has been accruing on my account since XX/XX/2023 in excess of my monthly payment of {$95.00}, even though I applied for and was accepted in the SAVE repayment plan ( which is supposed to cap interest at your monthly payment amount ).
|
| 06/23/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
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I am writing to address a serious matter regarding the collection activities undertaken by Dept of ED NELNET regarding an alleged debt. I hereby demand that you immediately cease and desist all communication with me, including any attempts to collect the debt or report it to credit bureaus. I also request a thorough validation of the debt, as your current collection efforts lack proper verification and infringe upon my rights under the Fair Debt Collection Practices Act ( FDCPA ).
It has come to my attention that you are claiming to be the creditor or authorized collector of a debt allegedly owed by me. However, you are not the original creditor, and I have received no evidence or validation that substantiates the validity of this debt. In accordance with the FDCPA, I have the right to request and receive verification of the debt, including information about the original creditor, the nature of the debt, and any supporting documentation. Until such validation is provided, your attempts to collect on this debt are unwarranted and in violation of my rights.
Furthermore, your possession of my personal information without proper validation raises concerns about the handling and accuracy of my consumer report. I have discovered inaccuracies on my consumer report that reflect negatively on my creditworthiness, resulting in denials of credit applications. These inaccuracies are damaging my reputation and causing significant harm to my financial well-being.
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| 02/03/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Need information about my balance/terms
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Web |
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I attended XXXX XXXX XXXX XXXX in XXXX in XXXX. FirstMark Services is currently the debt collector .XXXX is the entity that controls FirstMark . They are unable to verify the balance and it is completely wrong. They are unable to explain where or how the interest is calculated. I have asked for a breakdown over and over again. What they have sent me is insufficient because the numbers do n't add up. I have made numerous payments that I have not gotten credit for or been itemized. I wrote a check for {$62000.00} which I doubt was credited correctly. I have not gotten credit for any payments made between XXXX which is impossible. I would have been in default and I never defaulted. I have forensic accountants to prove that FirstMark/XXXX is simply making a number up and can not prove it. I believe they are in violation of the FDCPA as their actions are unconscionable and I expect to be compensated. I want them to answer the forensic accountants questions.
Further, they have called me numerous times before XXXX Again, a violation of the FDCPA that I expect to be compensated for. This is a sloppy organization that ignores the FDCPA .They do n't know what my balance is based on. They are unable to accurately itemize past payments made. They call me at unreasonable hours. I want a breakdown that shows every single payment that I ever made to FirstMark/XXXX as well as how every single charge was made. If they are unable to do so, I expect to be compensated.
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| 07/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have a student loan serviced by Nelnet. My original loan ( s ) we're for {$37000.00}. I have been making payments for 17 years, and make XXXX payments a month, when I'm able.
According to Nelnet, YTD, I have paid {$100000.00} toward my {$37000.00} loan and {$16000.00} of that is interest. I have paid almost half my loan in interest. Nelnet also says I still have {$15000.00} left to pay. I was in a graduated repayment for a long time out of necessity, which I know played a large part in this. But at this point, I feel like I'm just being taken advantage of.
I just got off the phone with Nelnet and the customer service agent explained to me in a very convoluted way that that is not the total amount I have paid, myself. It includes the consolidation when my loan was sold to Nelnet, plus interest. The problem with this is that I shouldn't still owe {$15000.00} if that is the case. It is also my experience that everytime I have to call Nelnet I receive a different answer, depending on who I talk to. I'm certain I could call back again and speak to someone else who would tell me something completely different.
Nelnet has been sued multiple times for fraud. It's no secret they do everything they can to extract as much money from people as possible. I don't trust what's happening to me right now, and I feel at a loss. I don't know what kind of solution there is to this other than Nelnet finding that I have, in fact, fullfilled my repayment agreement.
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| 05/12/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In XX/XX/XXXX, I took out a private education loan of {$18000.00} from XXXX. I was attending XXXX XXXX XXXX XXXX of California. The account was opened on this XX/XX/XXXX. It was a 120 month, 10 years loan.
I was never late with payments. On XX/XX/XXXX -- I paid the full remaining balance of the loan. The account was officially closed XX/XX/XXXX.
In XX/XX/XXXX, I received a notice from NELNET LOAN SERVICES INC saying I owed {$220.00} and {$150.00} on two private education loans, and that this money was due in 30 days. I had never received any notice from Nelnet before this, not heard of the company.
I called Nelnet in XX/XX/XXXX, to be told that I owed this money still and that XXXX had closed and became Nelnet. I explained that i had paid my loan off full in XX/XX/XXXX, and they said I should call XXXX ( now XXXX ) for more information.
I called XXXX, who said Nelnet should have any information on the account. I was told by Nelnet that they would send me all the information to clarify why these new charges had suddenly appeared 7 years after the full payment date.
I called again on XX/XX/XXXX at XXXX XXXX and talked to another customer service agent on a recorded line and she also promised to send documentation on where this charge came from. I have not received this.
She also said she wouldn't send the {$220.00} and {$150.00} charges to collections for 30 days until we received the written documentation, which I have not received either.
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| 09/16/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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On or around XX/XX/19 I had sent a certified and notarized letter to Nelnet which they had received and overviewed they continue to stick by that the typed in signature on the Promissory Note with my name stands as evidence that I'm responsible for the loan, I told them in a phone conversation ( which I have recorded ) that I contest that's not my signature and I'm not responsible for the electronic signature on the Promissory Note they say I'm responsible for, I then still requested that they send me a Promissory note with my wet-ink signature which they verbally said they do not have such a document and they will not send me a letter stating they do not have such a document.
On XX/XX/19 I sent out a 2nd certified letter that included an Affidavit of Identity Theft including a Police report explaining the Promissory Note that was sent to me did not have my wet-ink signature and that I was not the person responsible for signing the electronic signature they claim I'm legally bound to, I continue to state I was not the individual responsible for signing the electronic signature, the agency has been notified that I have reported this to the FTC and were sent documents to prove this, they are still reporting to other credit reporting agencies this incorrect fraudulent information that's greatly impacting my creditworthiness in a negative way and also causing me great mental stress due to not being able to gain housing either it be leasing or buying.
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| 11/17/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
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This letter is a formal complaint that Nelnet Student Loan ( Nelnet ) is reporting inaccurate credit information. I am very displeased and highly distraught to find that Nelnet has not requested the removal of late payment information in my credit profile due to its damaging effects on my good credit standing. After receiving a forbearance that was backdated to cover the dates my payments were originally considered late, Nelnet has refused to update my credit reports, all the while instituting a new policy which includes the removal of negative credit reporting for student loan accounts that received back-dated forbearance 's and deferment 's after XX/XX/XXXX. Since the late payments were posted to my credit report on XX/XX/XXXX and XX/XX/XXXX, the company refuses to remove these late payments from my credit report. I have requested numerous times for the removal of these late payments from my credit report through written mail, email, and repeated telephone calls to both Nelnet and the Office of the Ombudsman explaining that I have worked extremely hard to maintain my credit in good standing and I do not feel these late payments truly reflect my credit worthiness. During my approved forbearance period, no payments were due and therefore no payments could be considered late. However, because of the inaccuracies on my credit report, I have been wrongfully denied credit recently, which was highly embarrassing and has negatively impacted my lifestyle.
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| 09/04/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Today I logged on to see my student loan account online on Nelnet. I have been mailing my monthly payments for the amount requested on my account statement I get every month from Nelnet.
Nelnet has been the new loan service provider since early this year ( XX/XX/XXXX or XX/XX/2018 ). I was shocked to see that since XX/XX/2018 until today ( XX/XX/2018 ) 100 % of my monthly payments have been applied to interest only - and per Nelnet Customer service this will continue every month. I understand that usually a large portion of the monthly payment goes to interest ( even though I've been paying these students loans for over 10 years now and the original principal is greater because some interest have been capitalized ) but the payment history shows since Nelnet took over my student loan, Nelnet has not been applying ANYTHING against the principal.
I called Nelnet today XX/XX/18 and was informed that payments are being applied according to my payment plan. How did Nelnet decide that? Again, Nelnet took over my student loan ( without my consent, I never signed anything with Nelnet ) and apparently has started to apply the payments differently than the previous company that had my loan. The company that serviced my student loan before Nelnet did apply a portion of my monthly payment to the principal. How can I ever finish paying my student loans if my payments are applied to interest only. Again, the amount I'm paying is what Nelnet is asking me to pay.
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| 11/27/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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On Thursday, XX/XX/XXXX I called my Federal student loan servicer Great Lakes Student Loans to lower my monthly payment while on Income Based Repayment. I had been paying {$53.00} prior to the pandemic and the Great Lakes Student Loans website confirmed that I would be paying {$53.00} after the pandemic. However, my daughter was born after this was assessed, so I called in to lower the rate by adding a dependent.
When the agent calculated my new rate, she said it would be {$230.00}. She explained that my rate would be {$53.00} through XXXX of XXXX, but that adding another dependent would actually increase the rate and she couldn't account for the reason why. She consulted her supervisor, who advised that there was an error and my rate would be changed from {$53.00} to {$330.00}. I advised the agent that I did not consent to this change. I requested that she make sure the change was not made. She assured me that the change had not been made.
Following this incident, I complained about Great Lakes Student Loans on XXXX, and their social media team intercepted me and offered to help. After exchanging some information, an agent called me on Friday, XX/XX/XXXX to confirm that the previous agent lied to me. The change from {$53.00} to {$330.00} was put through without my consent and when I was promised that it would not be put through, I was given false information. He offered to " lower '' my rate to {$230.00}, but did not address my actual issue.
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| 09/22/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I contacted Nelnet to update my address after moving. I was under the impression the I was still under a Hardship Deferment. However, I was not notified by Nelnet that my Hardship Deferment had ended. They advised that they attempted to reach out to me. The email address they indicated that they sent notifications to when reviewing the email they had a typo in the email address. I never received a phone call to notify that the Hardship Deferment had ended. Due to not being contacted my credit score dropped 146 pts.
I called and talked to multiple representatives at this organization and was advised that they would update backdate and address update my account showing that I was not actually 90 days past due. I was advised originally that they would be able to get this updated on my credit report.
However after putting the dispute in, and refilling paperwork to get onto a new payment plan, I was advised that they would not be able to update my credit report due to " federal regulations ''.
They recognized that they did have a data entry error, however they indicated since I did not fall under certain criteria they wouldn't be able to update my records.
I submitted a dispute with XXXX regarding this informing them of the error, and I never got a response. I contacted Nelnet again, now I am on a {$0.00} payment plan for 12Months, but my credit score never was addressed with no true answer other than that the company indicated that I was late.
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| 01/04/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Keep getting calls about your loan
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Web |
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I have an account with Firstmark Services that was co-signed. I have had this same issue before, but I have scheduled a payment to be made, and they are calling my co-signer and telling them that my loan is very late and has not been paid. Not counting the holidays and weekends, my loan is only XXXX days late, and I scheduled to have the payment deducted on XXXX, but the payment has been scheduled since XX/XX/XXXX. Firstmark called me at XXXX on XXXX XXXX and did not leave a message, I was in a meeting and unable to return the call, nor was a message left for me to reference. It was not even XXXX minutes later they were calling my co-signer. They told her my payment was extremely late, and never once mentioned that I had a pending payment. That is a total lie. I have had this issue with them previously, and of course they tried to defend their position. Their payment collecting practices are false, misleading, predatory, and threatening. They also tried to lie and say that they never called her, which is totally false. My co-signer would have no idea the status of the loan without their phone call. In this kind of climate where people are unable to work and having to stay home from work with their children because of the pandemic, Firstmark should not be allowed to harass and intimidate their borrowers. I do not want Firstmark to contact my co-signer at all anymore. My payments are all up-to-date. Something needs to be done about this company.
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| 09/22/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I applied for a mortgage through a local lender and they brought to my attention that my student loans are reported to XXXX as in collections by Nelnet even though they have been in good standing for over three years and the collections issue has long been resolved.
This issue has not only been negatively impacting my credit score and my consumer credit report for over three years but it has also prevented me from being able to purchase a home and take out other forms of credit, it has incorrectly increased my debt-to-income ratio and has caused significant financial hardship due to Nelnet 's negligence in properly reporting my student loan status. I have attempted to contact Nelnet to get this issue resolved as the mortgage loan process can not go forward until this issue is FIXED BY NELNET and it is impossible to get through to a person in their company. I have attempted to call three times in three days and it is always at least a 90 minute wait if they answer at all. I have yet to actually speak to a person at this company.
My loans were transferred to Nelnet from Great Lakes and they are by far the worst student loan servicing company in existence. Why would they take on these additional loans from another servicer if they clearly did not have the capacity to actually service them and provide any semblance of customer service support? I will be seeking legal counsel if Nelnet is unable or unwilling to fix this issue that they created.
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| 09/24/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Account Number : XXXX People on the loan : XXXX XXXX and XXXX XXXX ( my dad ) On XX/XX/2023, at XXXX XXXX, I paid off my student loan in full. The amount was {$13000.00}. I noticed after a few days that the money was still in my bank account. So I logged onto the Nelnet website and noticed two things : the payment was still being processed, and a new charge of {$140.00} was added to the balance and due XX/XX/.
I called, and after waiting for 2 hours on hold, I was finally connected to a representative. She said that because I made the payment after XXXX XXXX ( not true as previously stated, which I told her so, and she argued with me ), it would take 5 to 7 business days to process. Had I made the payment before XXXX XXXX, it would have been processed immediately. Also, while the payment is being processed, the loan is still accruing interest daily, despite the fact that I paid the entire loan off. I told her that none of what she said made any sense and requested a supervisor. She said the wait for a supervisor was an additional hour. Frustrated, I gave up. Before hanging up, I asked for an email address, and she said, " We don't have one. '' None of these practices seem legal. How can they charge interest on a loan that was paid off? It's not my problem how they process payments. It's been 6 business days since I paid my loan, and it is still processing. I have the receipt, the time of the transaction, etc.
Loan sharks are more lenient.
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| 12/03/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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I XXXX the natural person continue to be a victim of fraud upon the XXXX XXXX XXXX ( XXXX XXXX ), XXXX XXXX, XXXX STUDENT LOANS, AND US DEPARTMENT OF EDUCATIONXXXX all have unauthorized the use of my personal information, damaging and willingly, my character and privacy overall. I have sent in numerous complaints and fraud and theft reports regarding this matter and this loan servicer.. for the record XXXX XXXX XXXX XXXX XXXX XXXX ), XXXX XXXX XXXX XXXX STUDENT LOANS, AND US DEPARTMENT OF EDUCATIONXXXX had no permissible purpose, thus my written consent to report on my consumer report, for the record. For the record, XXXX XXXX XXXX ( XXXX XXXX ), XXXX XXXX, XXXX STUDENT LOANS, AND US DEPARTMENT OF EDUCATION/XXXX has been in investigation far over 60 days with the CFPB as well as third party credit bureaus such as XXXX and XXXX XXXX.U.S. XXXX XXXX XXXX ( XXXX XXXX ), XXXX XXXX, XXXX STUDENT LOANS, AND US DEPARTMENT OF EDUCATIONXXXX XXXX XXXX appear and reappear, This is by far a violation of my Constitutional Rights. XXXX XXXX XXXX ( XXXX XXXX ), XXXX XXXX, XXXX STUDENT LOANS, AND US DEPARTMENT OF EDUCATIONXXXX are accounts that have been opened fraudulently, thus without my written consent to report in regards to COLLECTION a debt pursuant to 15 U.S. Code 1681 B. | 15 .U.S . Code 1681 ( a ) ( e ). My Fourth Amendment right has been infringed on. I am not secure in my papers and I have not had any rights to privacy regarding these companies.
|
| 10/26/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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|
Web |
Servicemember |
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I have been calling Nelnet since XXXX and still have not been able to get in touch with anyone. When trying to use the chat service, I can not get past the Bot.
The highlight of this horror was on XX/XX/XXXX when I called earlier in the day ( on XX/XX/XXXXXXXX they hung up while I was still in queue, the recording went from 'please hold ' to 'call tomorrow ' and disconnected.
But on XX/XX/XXXXXXXX I waited on hold for 2 hours and 35 minutes. Eventually an agent got my call, but immediately put me on mute. After a couple of minutes of me saying " hello? '' and such, they put me on hold. They picked up again, put me back on mute, I resumed, " Hello? Hello? '' knowing full well that the agent was trying to make their stats look good without having to do their job or possibly get stuck on a long call close to closing time, or close to 'clear the queues ' time. I work for a call center, I knew exactly what they were doing to me.
To prove I was correct, when the agent hung up on me I was transferred to an automated survey, which asked if the agent I had just spoke " with '' ( no, I spoke AT the agent ), was knowledgeable, professional, and, ahem, " willing to help ''. Insult to injury!
I am now paying out of pocket with my family 's grocery money because I can not contact this company, and clearly they can't hire enough honest employees with any integrity. Also, my loans had been forgiven and then reinstated. This is just not acceptable.
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| 08/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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XXXX XXXX XXXX Mon, XX/XX/XXXX, XXXX PM ( 2 days ago ) to me Hello CFPB, I am submitting a claim regarding some violations with some Debt Collection Agencies that have impacted my Consumer File greatly, I would like to file a complaint on Great Lakes Account # XXXX in the amount of a {$27000.00} Student Loan, I recently reviewed my consumer file and currently educating myself on my Consumer rights and violations and noticed my rights have been violated, I have received numerous of letters as well as unauthorized calls and scare tactics advising I could be sent to a collection agency and according to 15 USC 1692 ( c ) Communication in connection with debt collection. My rights were violated by not receiving my prior consent given directly to this debt collector nor the express permission of a court of competent jurisdiction, a debt collector may not communicate with me the consumer in connection with the collection of any debt. I did not give my express consent and my rights have been violated. I have screenshots and letters along with the Company 's logo showing communication which I will provide in 15 USC1692 ( b ) 15 USC 1692 ( b ) Acquisitions of location information Violations Debt Collector has violated my rights by speaking a relative and providing them with information regarding this debt advising. This violates 15 USC 1692 ( b ) ( 2 ) I have provided this company with a Cease & Desist Letter as well as requesting validation of debt.
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| 10/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
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Web |
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My student loans were put into an administrative forbearance by Nelnet without my permission or request. I had submitted an application for borrower defense in XX/XX/2022. I specifically check the box stating I do NOT want my loans put into forbearance while awaiting a decision on the application. ( see support doc page XXXX ) I am a post class member in the XXXX vs XXXX case proceedings. I have no guarantee my loans will be forgiven via the borrower defense application and do not want to fall behind on payments while awaiting the decision.
I have contacted Nelnet multiple times and dealt with profoundly long wait times ranging from XXXX minutes to XXXX hours. I am currently on hold and have been for XXXX and XXXX min while writing this. I have contacted studentaid.gov and the DOE to attempt to resolve this issue. The bigger issue at play is I need the loans removed from forbearance so I can recertify into a better payment plan and get my taxes filed after recertifying my loans in to the new XXXX plan.
XXXX Nelnet has moved at a glacial pace to resolve this issue that never should have been an issue in the first place. I have a copy of the borrower defense application that has the box checked not to put my loans in forbearance while awaiting the outcome.
In addition, many student loan servicers have been removing the forbearance and then placing the forbearance back several days later without permission given by the holder of the loans.
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| 12/03/2021 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Fraudulent loan
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|
Web |
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I XXXX the natural person continue to be a victim of fraud upon the XXXX XXXX XXXX ( XXXX XXXX ), XXXX XXXX, XXXX STUDENT LOANS, AND US DEPARTMENT OF EDUCATIONXXXX all have unauthorized the use of my personal information, damaging and willingly, my character and privacy overall. I have sent in numerous complaints and fraud and theft reports regarding this matter and this loan servicer.. for the record XXXX XXXX XXXX XXXX XXXX XXXX ), XXXX XXXX XXXX XXXX STUDENT LOANS, AND US DEPARTMENT OF EDUCATIONXXXX had no permissible purpose, thus my written consent to report on my consumer report, for the record. For the record, XXXX XXXX XXXX ( XXXX XXXX ), XXXX XXXX, XXXX STUDENT LOANS, AND US DEPARTMENT OF EDUCATIONXXXX has been in investigation far over 60 days with the CFPB as well as third party credit bureaus such as XXXX and XXXX XXXX. XXXX XXXX XXXX ( XXXX XXXX ), XXXX XXXX, XXXX STUDENT LOANS, AND US DEPARTMENT OF EDUCATIONXXXX continues to appear and reappear, This is by far a violation of my Constitutional Rights. XXXX XXXX XXXX ( XXXX XXXX ), XXXX XXXX, XXXX STUDENT LOANS, AND US DEPARTMENT OF EDUCATIONXXXX are accounts that have been opened fraudulently, thus without my written consent to report in regards to COLLECTION a debt pursuant to 15 U.S. Code 1681 B. | 15 .U.S . Code 1681 ( a ) ( e ). My Fourth Amendment right has been infringed on. I am not secure in my papers and I have not had any rights to privacy regarding these companies.
|
| 03/15/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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I attended XXXX XXXX XXXX from XXXX. As a single mom, I qualified for a full scholarship and several grant opportunities. I took out ONE small Perkins Loan as a safety nest egg as I did not need layers of loans at the time to pay for school. I have never taken out a bank loan of any kind in my life. On XX/XX/XXXX, I received a letter signed/dated from Perkins Loan Program thanking me for paying the loan in full. One year after graduating, I began to receive notices stating that my loan grace period was over and payments would begin on a certain date. I call the loan services to get resolve but was transferred to endless departments on every call until I exhausted and gave up. The loans in question were sold multiple times over the years ending up currently with Nelnet. The small student loan that was paid has accrued to {$120000.00} of personal debt, grossly affecting my debt-to-income ratio with credit bureaus and placing me under constant financial stress. I learned there were resources available to dispute such problems with student loans. I called Nelnet to address this issue now decades old. Over the years, I've deferred the loans fearing Nelnet would garnish or attach personal assets. In XXXX, I called and got redirected to the fraud department. They were supposed to send signed documents for me to verify signature. The documents did not come. I need help getting out of the Nelnet web and getting a paid debt resolved. Please help me.
|
| 03/19/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
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Nelnet purchase my Loan from another company. When a company purchases a loan they are required to very that ALL details of the loan are valid. Nelnet did not validate the debt before purchase and violated FDCPA guidelines. Nelnet has been asked in CFPB complaints to verify debt by asking about the lack of reported information to CRA 's. Nelnet has never responded with verification of Debt following those allegations. Under 1692g ( b ), if a consumer notifies the debt collector in writing within thirty days of receiving the 1692g ( a ) notice that he disputes the debt or any portion of it, the debt collector must stop collecting the debt, or the disputed portion of the debt, and obtain verification of it and mail that verification to the consumer. This information has never been obtained from Nelnet. Nelnet has engaged in False or misleading representations, Other prohibited unfair practices as Debt collection agencies may not : collect an amount greater than what you owe. If they do not have validation of the debt and have not provided that it stands that the amount due can not be known. XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX , XXXX, -- - XXXX XXXX -- - ( XXXX Cir. 2014 ), 2014 WL XXXX ( XXXX Cir. XXXX 2014 ), XXXX XXXX XXXX. XXXX XXXX, the Sixth Circuit expanded the requirement for how a debt collector must respond to a debtors request for verification of a debt under the Fair Debt Collection Practices Act, 15 U.S.C. 1692 et seq. ( FDCPA )
|
| 10/06/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
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Web |
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I submitted for my annual recertifiction well before it was due to Nelnet. I have a third party that checks on the status of my account and they indicated that the application was received and currently in process. It was n't until the application was almost expired that I received a notice requesting additional income documentation. When I originally submitted my income driven repayment plan recertification I had not filed my XXXX return as I had filed an extension so I submitted the application with my XXXX return as the application indicates. Nelnet took so long to process my application that I fell out my income driven payment and into the standard payment although it was submitted 2 months in advance on XX/XX/XXXX. I did not file my tax returns for XXXX until XX/XX/XXXX. No Nelnet is requesting that I submit a whole new application because it is too old although it is their fault that it has taken so long. I submitted my XXXX return as soon as I had it and they are making me wait an additional month to process and forcing me to submit another application since I am no longer in my program because of THEIR slow processing. If they would have told me initially to send them a copy of my extension I would have, but the DID N'T tell me ANYTHING until it was too late. They have just been wasting my time and now are putting me in a financial burden for THEIR error. Instead of trying to process my application quickly they have been stalling.
|
| 01/26/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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This is still an issue. I requested payments made to Nelnet to be refunded to me under XXXX reimbursement laws for borrowers in XXXX of XXXX. The payments were made in XXXX of XXXX & XXXX of XXXX for a total of {$2000.00}.
Nelnet has still failed to process my reimbursement as requested for going on 7 month. Today I logged into my account and they applied the {$2000.00} to my loan instead of reimbursing me as requested month after month after month. They've misappropriated funds and even told the CFPB that they mailed me checks repeatedly. Clearly they did not because they now have somehow rectified in accounting error and applied the funds that I have asked to be reimbursed. Now they are telling me that I'm beyond the threshold of the allowable date to get the reimbursement of payments made. My requests were made multiple times by phone and in writing from XX/XX/XXXX until present. My loan amount was {$5500.00}. The attached show that they have applied the payments to my account but only on the Department of Education site account. On the Nelnet account site they still show I owe {$5500.00}! They applied them, took them away when I requested the {$2000.00} refund, and then applied them again but only to the Department of Education??!! This is crazy and probably illegal since they have accounting reporting requirements. They've lied to me, lied to the CFPB about sending me checks and still have not processed anything. What is going on?
|
| 04/04/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
My oldest son started school in 2012. At that time, we took out our first Direct Plus loan, and were assigned to Nelnet to service our loan. Since that time, I have been making monthly payments in an attempt to stay on top of my loans ( we took out a new loan every year, to help my son pay for college ). I recently discovered that Nelnet breaks up my payments each month in a way so that they only ever pay interest. Unless I specifically log in and make a manual payment every month, they will continue to do this. Even when I have logged in and made a specific payment towards a specific loan, they still apply all of the payment to the loan 's interest. The only times they have ever applied any payment to principal is when the payment was made within 120 days of the original disbursement of the loan ( which they have to do by law ). Even when payments were made within 120 days of a loan 's second disbursement, they applied it to interest instead of the loan citing that it was more than 120 days from the loan 's original disbursement date. So, even though I 've been paying on these loans for 5 years at this point, I 've hardly paid any principal off at all, as they break up every payment in such a way that it never touches the principal on any loan. I have XXXX children, and I 'd like for them all to be able to go to college, but how am I ever to get out of debt if they never apply any part of any payment I make to the principal of the loan?
|
| 05/29/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
XX/XX/XXXX, I requested a student loan consolidation with NelNet XXXX XXXX XXXX. XX/XX/XXXX the consolidation was said to be updated and completed. This update reflected with XXXX and XXXX. However, XXXX reported my consolidated debt of {$47000.00} and also the accts that were to be consolidated, which also totaled {$47000.00}, to appear that I have a total of {$94000.00} in debt with NelNet/ XXXX XXXX XXXX . I began to reach out to both XXXX and Nelnet and both gave conflicting information. Nelnet would tell me that they have sent an update to XXXX to reflect that all individual accounts were consolidated but XXXX would state that they have not received any information from Nelnet.
Now, XX/XX/XXXX all three bureaus are shows duplicate debts owed as the accounts that were once closed and consolidated are now showing open again. This process is costing my children and I shelter as we can NOT finding suitable housing to live because of this issue.
Nelnet has made false promises over and over again to resolve issue but yet have done so. I have pleaded with them to correct this issue and have explained that because of their error my family and I are now XXXX.
No one has helped and this is become emotionally unhealthy for me and my children.
I am demanding that they remove all closed accounts permanently from all three credit bureaus as they have failed to properly update.
WE ARE XXXX DUE TO THE NEGLIGENCE OF NELNET/XXXX XXXX XXXX.
|
| 11/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Nelnet has had since my initial application which was submitted in XXXX, to process my SAVE application. I have received no word other than the status is " pending, '' meanwhile they are charging me as if I was on an IDR, which is significantly more. I was able to scrape enough to pay the inflated amount in early XXXX, but got another bill for XXXX which was expecting the same amount. I logged into my account to see a notification that said Nelnet " required a payment '' from me before they would process my SAVE application. I had made a full payment on IDR at this point. The notification also referred to an email which I never got : " Please refer to the letter or email we recently sent with details about the payment amount ( s ) needed. '' I never received any letter. So I called the line last week, spoke to someone who instructed me to pay XXXX dollars. I asked them why my full payment did not count as a payment to process my SAVE application, and they put me on hold for many minutes, and then told me that it did and that they'd annotated my account.
I am now logging in today to find myself still being charged for IDR rates, my Nelnet account still waiting for another payment ( which I caved and made today of an additional XXXX dollars ), and the status of the SAVE application completely unchanged.
I have also NOT been offered administrative forbearance from this servicer for this loan as they process SAVE applications en masse.
|
| 09/26/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX, I properly submitted my request to transfer to the new SAVE IBR plan for student loan repayment through the federal student aid website ( which I was directed to by Nelnet 's website. ) On XX/XX/XXXX, the federal student aid website reports that my application was processed. The same document states that Nelnet processed the request on XX/XX/XXXX.
On XX/XX/XXXX, I logged into Nelnet to confirm my payment was reduced. ( Originally it was set to be {$330.00} in XXXX, the federal IBR calculation placed my obligation at {$54.00}. ) Nelnet has my payment at {$330.00}, still. I called them to find out what was happening on XX/XX/XXXX. While I was on the phone, after I entered by loan information, I received an email stating that my IBR application was in process and that I would be updated in 10 days with another email, regardless.
It is now XX/XX/XXXX and ( 1 ) I have not received an update email on whether the IBR plan was processed, ( 2 ) I have attempted to call for an update but have remained on hold for ( so far ) 1 hour and 40 minutes ( and counting ), and ( 3 ) the Nelnet site still has my obligation at {$330.00}, due in two weeks.
I am exasperated by this process and there is no way I can afford that payment. Please help.
For reference, my student loans are under my maiden name ( XXXX XXXX ), my loan number through Nelnet is XXXX, and the last 4 of my SSN are XXXX. My current legal name is XXXX XXXX XXXX XXXX.
|
| 11/28/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
Hello, I have been trying to get my plan lowered. I initially mailed the documentation with all of the questions answered proof of income etc. Two months ago and per Nelnet I did not sign the documents. So Nelenet send me an email telling me this and sends the documents back prefilled and tells me I just need to sign and return. I did this the same day. I was under the assumption the documentation from the first round combined with the signature from the second round would be sufficient to process my request.
So today I get another email from them saying now I need to answered the questions again which I have already one on two different occasions. So keep in mind I am sending this request because I can't afford the payments and each time they are telling me to wait it is ok please give them 15-20 days to respond. Keep in mind they report items after a certain time frame.
One would assume that once they receive all documents it would be processed because I meet the requirements. Returned the documents twice. Now a third time and not only has this not been processed but also they have hit my credit report with a 90 day delinquency. Which in my opinion if you are sending the documents. I am complying with their requests my account should not be reported until this is resolved.
So not only have you not processed my request but made my credit score take a hit and that is not fair on my end when I have complied and sent back the info.
|
| 06/10/2022 |
Yes |
- Debt collection
- Federal student loan debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I have sent a certified green receipt letter requesting for Nelnet to validate all 18 of my loans that they have with their servicing company. The received the letter on XX/XX/XXXX, I also included in my letter the laws that the company has to abide by with verify my loans for all 18 loans. They sent me a generic form letter which I have a copy of saying everything is accurate and verified, sent to by mail XX/XX/XXXX. How can servicers company verify 18 different loans, that are dated back as far as XXXX? I have also disputed with the credit report agencies asking them to validate the debt and getting no answers. They have received my second and final letter advising that their 30 days will expire on XX/XX/XXXX and I am requesting that they delete all 18 accounts of all XXXX reporting agencies. This company is not following the new laws that you CFPB put in place when validation of a debt is requested. I am going off Consumer Financial Protection Bureau regulation F subpart B 1006.34 Notice for validation of debts. ( a ) Validation information required.
( 1 ) In general. Except as provided in paragraph ( a ) ( 2 ) of this section, a debt collector must provide a consumer with the validation information required by paragraph ( c ) of this section either : I am going off your laws ( CFPB ) and requesting information from this company only to receive a letter saying verify and nothing unless that the law said they are required to send.
|
| 11/21/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have filed no less than XXXX complaints against Nelnet with CFPB. Stop closing them as Nelnet has not resolved anything! They have my name wrong and did from the get go, despite Great Lakes having my correct name when they sent it to Nelnet. I had Great Lakes for years. They have had my XXXX application since XX/XX/2023 and STILL have not porcessed it. They keep responding to the CFPB which wrong and false information. CFPB keeps closing my complaint with nothing corrected. Nelnet keeps asking me for the same documents I already uploaded over and over on their website. Their gross incompetence is something XXXX should fine them for like XXXX! Why does XXXX not fine Nelnet? I applied for XXXX XXXX program as a government worker. They keep telling me to apply when I already have. They refuse to use the legally mandated XXXX despite my having connected my IRS account to Nelnet. CFPB has never done this before where they hit closed on a case that isn't resolved! If this is happening to you as a fellow loan holder, report Nelnet to XXXX and CFPB until they get the fine XXXX has for gross incompetence. It is unfair for me and others like me holding student loans to keep dealing with this mess! They send me letters full of false statements. Hold them accountable. I will continue to file complaints until CFPB stops closing them! This isn't resolved at all and Nelnet needs to be held responsible for what they did and are still doing to me..
|
| 11/16/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have been calling NelNet since XXXX to get my loan status changed from IN SCHOOL to the repayment plan I selected. XXXX of my loans are on the repayment plan but XXXX of them say I am still in school. I have been calling NelNet several times a month since XXXX trying to get them to help me after confirming with my school that they have released to the loan provider that I have graduated. on XX/XX/23 I called Nelnet and was again told by a customer service agent she could not help me and I had to call my university. I called my university to confirm they had released me and they said they had. I called NelNet again and some other customer service agent put in a " Request '' on my behalf to remove those loans from IN SCHOOL status to the repayment plan but that will take XXXX weeks. The problem is that I have a payment due with the XXXX PLAN on XX/XX/XXXX but even if I make a payment the loans that are marked as IN SCHOOL will still accrue interest even though I am no longer in school and want those on the repayment plan so there is no benefit to me making this payment. I am so frustrated at the lack of help that NelNet has provided and the inability to get things accomplished with in a timely matter. I am being punished and charged interest for something that is completely out of my control. I need HELP and I need someone that has answers or I will continue to be charged interest on top of XXXX XXXX payments which is not acceptable.
|
| 07/18/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I was awarded {$7500.00} from XXXX, the Pennsylvania XXXX XXXX XXXX XXXXXXXX under a program called the XXXX XXXXXXXX XXXX XXXX for XXXX XXXX XXXX XXXX XXXX It was meant to help pay for student loan balances for XXXX who worked for nonprofit organizations during the XXXX XXXX. XXXX sent the funds to my student loan servicer, Nelnet, in XX/XX/XXXX via electronic funds transfer. Nelnet has not credited my account with the funds despite me calling them many times. I have been told many stories. First they told me that there was no account number attatched to the funds and that they would have to wait 30 days to make sure noone else claimed it. The 30 days passed and when I called multiple times to see why they still haven't credited me, they said on multiple calls that they are just behind and that's just how long its going to take. I called XXXX last week on XX/XX/XXXX, to see if I could get additional information or if they could intervene. They said that Nelnet sent the money back to them and that they can only send it back to Nelnet if Nelnet requests it. I called Nelnet and asked them why they sent the money intended to be applied to my loan back to XXXX, especially when they knew that I had been calling about it. They did not have any answers. They put me through to XXXX in resolutions who said that he would file an investigation. I keep calling and they still have no answers and the money has not been applied to my loan balance.
|
| 11/12/2019 |
Yes |
- Debt collection
- Federal student loan debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
This in regards to Loans XXXX and XXXX I previously requested from NELNET ( in XX/XX/2019 ) and submitted all required financial hardship docs and economic deferment application to NELNET in XX/XX/2019, to which I NEVER RECEIVED a WRITTEN response. I have already made it PERFECTLY clear that I can not economically at this time afford a {$320.00} and {$87.00}, payment due to my current economic status. NELNET has consistently in 2019 refused to work with me and allow me to have a 6 MONTH economic deferment, after which I will be able to resume making payments. If NELNET REFUSES to again work with me by providing me a 6 MONTH DEFERMENT, the two above referenced LOANS WILL GO INTO DEFAULT AND WE CAN DEAL WITH THE PAYMENT ISSUES IN BANKRUPTCY COURT WHERE I WILL AGAIN ADVISE BOTH NELNET, THE TRUSTEE AND THE COURT THAT I CAN NOT ECONOMICALLY AFFORD PAYMENTS AT THIS TIME. This is despite me providing an ECONOMIC DEFERMENT LETTER FROM MY OTHER FEDERAL STUDENT LOAN SERVICER, XXXX, ALREADY PROVIDED ME WITH A 6 MONTH DEFERMENT, the LETTER WHICH WAS SUBMITTED TO NELNET, along with my ECONOMIC DEFERMENT APPLICATION AND FINANCIAL DOCS TO NELNET IN XXXX, AND TO WHICH NELNET HAS NEVER RESPONDED, NOR PROVIDED ME A DENIAL LETTER, BUT SIMPLY HAS CONTINUED TO BILL ME AND ADD LATE FEES TO MY ACCOUNTS. I am ASKING AGAIN for a 6 month Deferment on ALL PAYMENTS on the 2 above-referenced loans, after which, I will again resume making payments on these loans.
|
| 10/16/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
I contacted Nelnet in XX/XX/XXXX to confirm that my student loan was still in forebearance after the loan was transferred to Nelnet from XXXX XXXX ( due to Sweet vs. Cardona settlement ). I was advised by Nelnet ( in XX/XX/XXXX ) that my loan would continue to be in forebearance as the loan documentation showed I was part of the Sweet vs. Cardona settlement. I received a statement from Nelnet in late XX/XX/XXXX showing I was now in 'payment ' status with a payment due in XX/XX/XXXX in the amount of {$1200.00}. I sent two emails to Nelnet ( XXXX XX/XX/XXXX and again XXXX XX/XX/XXXX ) advising that I was part of the Sweet vs. Cardona settlement and that my account should still be in 'forebearance ' status. I have not received any additional information from Nelnet - other than that my payment for {$1200.00} is late and I now owe {$2400.00}. My original submission for borrower 's defense is dated XXXX XX/XX/XXXX, and to date, I have not received any information from the Dept. of Education other than a letter dated XX/XX/XXXX advising me about the Sweet vs. Cardona settlement.was an option to consider. In addition to repayment, I have bank statements and 1098 forms issued from the Dept. of Education showing payments I have made from XXXX through XXXX on my student loans- and none of this payments are reflected on the Nelnet payment website. The total amount is $ XXXX - which, according to Sweet vs. Cardona settlement, is due back to me.
|
| 02/08/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On XXXX XXXX, 2022 I made a call to Nelnet regarding a received email that payment was needed on a Income Driven Repayment Plan. I spoke to a Nelnet rep. trainer, XXXX, on XXXX as I did not receive email with new IDRP request regarding loans. XXXX sent over via email with IDRP document request to update my account and information.
I executed document and try to upload documents to Nelnet 's dashboard in my account. I was able to enter ID and password. I then went to the documents and upload documents drop-down box. I accessed my documents from my computer their " File to Upload '' chosen. I chose from " Document Type '' " IDRP Request '' An error message repeatedly came up blocking my ability to upload requested documents.
I called Nelnet and spoke to XXXX representative. She could not assist me in the inability to upload detrimental documents that are being request and I willing to give. I told her that devices had been remotely accessed prior and I had to contact FBI. She stated that my web browser was blocking me from uploading docs. I then informed her the XXXX app uploading was downloaded from FBI site. She then informed me that was the problem and to go to a different browser and access a different site. I then informed her that I had no problems with XXXX and if I could speak to her manager or XXXX. She refused. I told her if she could not fix my problem, my honest effort was to report to CFPB.
XXXX XXXX ( aka. XXXX XXXX
|
| 08/14/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My credit has been demolished by student loans that arent even in repayment yet and some were taken out when I wasnt even registered or in school. XXXX University was sued by the FTC and didnt stop committing fraud. They took loans out under my name when I wasnt in school and they have had my status as in-school for the past 2 years and I have not been in school at all. Not only do I have student loans taking up 200 % of my credit, XXXX has not stopped with trying to report more recent debt that is not mine by sending threatening collection invoices. I havent even received a degree from them. My credit score is horrible, I can not get a loan, a job, an apt , or anything to get ahead because of the school that isnt even in business anymore. Who is getting money they are billing anyway?? How do they do this to people? Im XXXX and my life is being ruined by this. I have nothing and cant get anything. The department of education, Nelnet and XXXX have done nothing in 2 years about this and now its an emergency because I am about to be homeless. I feel like Im going to have a XXXX XXXX every day because of this. Something is wrong, a multitude of people were notified about this and nothing gets done except mailing me bills and threatening letters to further destroy my credit. What is going on in this country? I need someone to help with this, exploit them and get some justice so people can live healthy lives not XXXX XXXX and XXXX XXXX.
|
| 01/26/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
This is still an issue. I requested payments made to XXXX to be refunded to me under COVID reimbursement laws for borrowers in XXXX of XXXX. The payments were made in XXXX of XXXX & XXXX of XXXX for a total of {$2000.00}. XXXX has still failed to process my reimbursement as requested for going on 7 month. Today I logged into my account and they applied the {$2000.00} to my loan instead of reimbursing me as requested month after month after month. They've misappropriated funds and even told the CFPB that they mailed me checks repeatedly. Clearly they did not because they now have somehow rectified in accounting error and applied the funds that I have asked to be reimbursed. Now they are telling me that I'm beyond the threshold of the allowable date to get the reimbursement of payments made. My requests were made multiple times by phone and in writing from XX/XX/XXXX until present. My loan amount was {$5500.00}. The attached show that they have applied the payments to my account but only on the Department of Education site account. On the XXXX account site they still show I owe {$5500.00}! They applied them, took them away when I requested the {$2000.00} refund, and then applied them again but only to the Department of Education??!! This is crazy and probably illegal since they have accounting reporting requirements. They've lied to me, lied to the CFPB about sending me checks and still have not processed anything. What is going on?
|
| 11/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I applied for an Income Driven Repayment plan in XXXX on XXXX, the site ran by the Education Department and which transmits the applications to borrowers assigned servicers. My servicer is Nelnet. I was approved on studentaid.gov for the new SAVE plan, which subsidizes any difference between your monthly payment, as determined by the borrowers IDR plan, and the monthly accrued interest ( in the event that the interest is greater than the payment ).
Nelnet has failed to approve my application. No one at the company can tell me when it will be approved. No one Ive talked to, after having to wait on hold for hours every time, seems to know ANYTHING about when this might start getting fixed.
Meanwhile, interest started accruing again in XXXX. So far I have accumulated about {$2000.00} in interest. I AM UNABLE TO MAKE A PAYMENT ON THE SAVE PLAN BECAUSE NELNET HAS FAILED TO PROCESS MY APPLICATION, MEANING NONE OF MY INTEREST IS BEING SUBSIDIZED. Moreover, Nelnet put me on an administrative forbearanceDURING WHICH INTEREST STILL ACCRUESwithout my asking. So I have no payment due, meaning no payment to chalk up towards my interest, the difference between which is supposed to be being subsidized.
So, Nelnet is effectively holding me over a barrel while I rack up interest because of their incompetence. I am financially bleeding profusely and its all Nelnets fault.
Their actions are illegal and I will be suing if this isnt resolved.
|
| 01/22/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
Nelnet took over my loan in XXXX. I paid monthly until the end of XXXX. I was on Income Based Repayment. Anything after 25 years is forgiven. At the end of XXXX my loan payment went from {$200.00} a month to {$400.00} a month. I called Nelnet and told them I could not afford that monthly payment. I told them I could pay the $ XXXX monthly and they told me that was unacceptable. I would need to fill out new paperwork and instructed me to fill out more financial information on their website. I did this and on their website, it told me my " expected payment '' was around {$190.00} based on the answers to their questions, however, this could not be done on the internet and their website instructed me to call them back. At the same time I requested additional information ; a copy of my master promissory note, documentation for a " pay-off '' amount of my loan, and a statement of my account for the length of the loan. Only the copy of the note was provided, nothing else. Meanwhile, I went back and forth with Nelnet for the next 2 years, including up to 12 phone calls and emails. Nelnet finally defaulted me to the Dept of Education. I explained this to the Dept of Education, they noted it and sent me paperwork for a review ( they had also added $ XXXX to my loan amount ). Before I could send my paperwork back in the Dept of Education sent me to collections, who added another $ XXXX to my loan, increasing it $ XXXX in a matter of months.
|
| 11/16/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Older American |
|
I began paying on student loans we cosigned for in XX/XX/XXXX. The payments are XXXX for account XXXX ( note id 's XXXX and XXXX ) and XXXX for account XXXX ( note id XXXX ). In XXXX of XXXX I received notice of late payment. I called and was told it was an error on their end and they would put in a ticket to have the error fixed. I was told it had something to do with the resetting of the due date on the loan. I never heard from anyone. I was contacted the following month and told again I was late. I recalled the conversation with the prior customer service rep and was threatened with reporting to the credit bureau. Since that time, I have continued to receive notice of past due payments each month always some vague amount. I've spoken to several customer service reps all agreeing there is something wrong on their end and they'll enter a ticket but nothing has been done and no one has contacted me. I've attached some of the notices I've received with notations on who I spoke with. In XXXX, per their instructions, I sent copies of bank statements showing payments to firstmark had cleared and were consistently made each month. I was told I would be contacted ( again ) in 5 days and heard nothing until another notice arrived in the mail. I again emailed customer service and a phone call last night trying to collect money. I don't know where else to turn. I have been faithfully paying this as you can see by the attached statements.
|
| 04/17/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
Servicemember |
|
I am a XXXX XXXX military personnel and I am unable to stay on top of my student loans due to protecting my country. I did not know I had a student loan until my credit score reflected such information. I have tried to tell the company to lower my payments because they had it set to my mothers financial assets. I do not make that much money and they have refused to update my account after I have submitted my application of deferment. I have called for help in the service member act to remove all interest accrued while I have been in training since XXXX of 2019 and they have still added the interest from XXXX to now XXXX. While waiting for the acceptance of my application and knowledge of the amount I am to pay to remain current they have still added interest and reported negligence in paying the account. I do not know what I am to pay nor do I know who to pay. I have called on my student loan to have the account current and still its late. As a military personnel I am unable to always call as to why my I have submitted deferrement. These false reports is causing my superiors to be alarmed thinking I have a failure to maintain financial responsibility. I need someone to please assist me so I can continue to do my job in protecting our country with a clear state of mind. I am not attempting to get out of paying my loans but they have to be tangible to be paid on the amount I currently make as well as supporting my wife and kids.
|
| 10/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Nelnet has processed multiple IDR change applications to switch me to the SAVE program. With the first two attempts, they requested pay stubs for proof of income. I provided the pay stubs, not considering why they were asking, and they calculated my payment amount based on estimated gross income. I realized what they had done when I saw the payment amount was about 40 % higher than it should have been. I called Nelnet to ask why they would not use my XXXX tax information. They claimed that the application they received from studentaid.gov noted that my income had decreased, so they required pay stubs and could not use tax returns. I reviewed the applications from studentaid.gov and confirmed the response regarding a decrease in income was clearly marked " no. '' Nelnet did process a verbal application over the phone in XXXX and estimated a payment amount appropriate to SAVE guidelines and XXXX. Now they have finally processed the application and the payment amount is again based on gross income, the same as the first application. They also placed me in administrative forbearance until XXXX, which I did not request. After more than two months of back and forth with Nelnet, I am in a worse position than I would have been had I never submitted a single application for switching to SAVE. I will spend hours more on the phone, trying to speak with someone who can assist, and there clearly is no guarantee of an appropriate outcome.
|
| 10/04/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Web |
|
|
I applied for the new XXXX program on XXXX and according to the XXXX site everything was complete, received by Nelnet, and processed. I never received any updates from Nelnet and I called on XX/XX/XXXX. After waiting XXXX hours to talk to someone, I was told they needed proof of my income. I was never notified of this. There was no email communication, phone call, etc. I also had given permission for my tax info to be transferred on the application. The representative said they needed it and that I won't be on the XXXX program for XXXX which means I'll begin accruing interest. When I pointed this out they said there is nothing they can do and that " it wouldn't be that much interest. '' I submitted my tax information and they then said application was received on XX/XX/XXXX and processing and would take 15 days according to an alert on my account dashboard. I have logged into my account regularly and last week ( XX/XX/XXXX ) it said it was processed and to expect communication. I have not gotten any communication. I still am not on the XXXX plan, but I was placed in forbearance until XXXX.
A note, that according to the Department of Education website, my application was received XXXX and processed XX/XX/XXXX. Again, nothing from Nelnet.
I just want to be put on the XXXX plan and begin repayment. I have tried to call multiple times this week and last week and I am just put on hold endlessly and never get through to anyone.
|
| 09/16/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
I have a loan serviced by XXXX in the amount of ( balance ) {$52000.00}, Account # XXXX.
About two months ago, I sent in the required forms and paperwork for discharge because the XXXX XXXX XXXX XXXX deemed me 100 % XXXX ( Permanent and Total ). Today, I received correspondence that I had to provide evidence of a name change because the name NELNET and XXXX has on file do not match. The document states that I need to provide evidence in the form of certain listed acceptable documents for a First Name Change, or other certain listed documents for a last name change. Because the document did not specify the discrepancy, I called XXXX and spoke to a Rep who could only note that NELNET had XXXX XXXX XXXX XXXX XXXX 's listed name as XXXX XXXX. XXXX is not a first or last name, it is a suffix. I have not had a name change and do not know what they're talking about.
I loaded the documents into the XXXX system, but fear this is a game they are playing to make student loan discharge just that much more difficult. They have accepted over {$50000.00} in loan payments from me with this so-called discrepancy, but now that I've put in the proper paperwork for discharge it's suddenly a problem and they don't know who I am?
I'm asking that they look deeper into this, let me know what the first or last name discrepancy is, and expedite my discharge. The XXXX rep saw no discrepancy with the first or last name as seen in their records.
|
| 05/10/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
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On XXXX complaint XXXX - I asked you to explain your XXXX assertion that you never received the XXXX forbearance request. I then outlined a chain of written documentation including receipts that Nelnet received the request and correspondence generated by Nelnet approving the request. I asked you to explain this discrepancy and you have refused. Explain now. I also asked if you needed me to send the forbearance request to you again. Again, you refused to answer. Explain. In the meantime, the forbearance request has been forwarded to Nelnet yet again. Apply correctly. ( If you recall, it was approved but applied incorrectly. As you should also recall, I sent several written follow-ups requesting Nelnet correct its application of the forbearance to which Nelnet promised in writing to investigate but which Nelnet and subsequently you failed to do. ) Once you correct the forbearance, remove any related late fees due to your refusal to address this matter. If you have any questions, please address them in this forum and as previously requested stop the robo calls. As observed prior, you have avoided directly answering virtually all questions asked to date please note that they are not going away. If you find you can not provide informative, direct and timely answers to questions asked, refer to someone more capable. You are wasting everyones time including mine. Finally, discharge and full accountability as previously specified.
|
| 07/14/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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My son graduated from college this past XXXX . Before he graduated, we called Nelnet ( his loan service provider ), and asked when interest on his loans would begin to accrue. Nelnet told us that interest was deferred for 6 months from his graduation date. Then shortly after he graduated, we again reached out to Nelnet, this time via a recorded chat and asked the same question - and were told the same answer. Mind you, we still have the recorded chat to refer to. Today, we received an email with a new statement attached, so we logged-in just to confirm all looked status quo. Much to our surprise, the distribution from his freshman year showed accrued interest. Upon calling Nelnet and speaking to an " Account Manager '' in addition to a front line phone person, we were told that his freshman year distribution was during the time period when Congress had repealed the " grace interest subsidy ' ' ( XX/XX/XXXX - XX/XX/XXXX ) so interest began accruing the day he graduated and would continue to accrue until paid in full. How is it that the two initial people we spoke to at Nelnet via phone and live chat, did n't seem to know this? We, of course would have paid off the freshman year distribution then back in XXXX , and not waited so interest was accruing. Additionally, Nelnet spoke to us on the phone like we had not done our research, nor were they willing to do anything for us. This is wrong in so many ways!!!
|
| 02/24/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
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We have a court ordered 6 year 3 % annum payment schedule via a chapter XXXX financial restructure settlement case # XXXX doc # XXXX file date XXXX/XXXX/XXXX. we have pain well over {$50000.00} on a {$21000.00} consolidated loan in XXXX and have a remaining balance over {$21000.00}. Nelnet has again increased interest rates to 8 % and not per annum They claim no knowledge of settlement. In XXXX we have the same problem with nelnet who refused to work with us and told us to hire a lawyer until we filed a complaint with the attorney general and CFBP case number XXXX. After the official complaints being filed, then Nenet ( and other student loan companies who we filed against than and are filing against again today ) contacted us and corrected all discrepancies and refunded ill-gotten gains. we requested an independant accounting agency to review all financial dealings at that time as well as an independant investigation into Nelnet banking practices however neither was done to the best of my knowledge. In addition to the complaints filed with CFBP today, I filed another complaint with the attorney general and contacted XXXX financial correspondent XXXX and requested an investigation into the student loan banking practice of Nelnet and the other student loan companies due to the repetitive financial discrepancies indicating significant incompetencies in their banking practice or demonstration of their illegal banking behavior.
|
| 09/27/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
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I am writing in regards to the late payments on my account. In the years XXXX I was dealing with personal illness and death in my family. I had even started the process of applying to have my student loans permanently discharged. Due to illness I was unable to work, and that is why I got behind in my loan payments. Nelnet was notified of this health issue, and I started the discharge of loan application with Nelnet, so Nelnet was property notified of my health issues and therefore should not have any negative postings on my credit. Today my health has recovered substantially, and I do work, and I am a graduate student. Upon graduation I will gladly work with Nelnet to repay my student loans ( currently they are both in deferment and in the low income repayment plan ). I wish to say my ability to repay Nelnet would be substantially increased if Nelnet removes the late payments from my credit report. While it is and always was my responsibility to repay my loans and work with Nelnet on that matter, I should not be permanently penalized for this matter because doing so impedes my ability to earn money and pay Nelnet back. Please remove the late payments from all three major credit bureaus. I have been responsible for Nelnet payments or keeping my status up to date for about two years now. After disputing this on XXXX, XXXX had deleted all but one of the negative accounts. But then Nelnet decided to repost the negative entries.
|
| 11/21/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
I made several lump sum payments on this account to prepay in addition to monthly payment amount. Because of this, my due date kept getting pushed out. Now it says XX/XX/XXXX. Nelnet owes me over XXXX according to their own accounting department.
On or about XX/XX/XXXX, I called about how my interest would be calculated with the Covid freeze. I was informed that i did not qualify because I had federally backed private loans. Instead, after speaking with a manager and someone in accounting, it was explained that I ( along with others he has seen, but my case was one of the worse ) had this weird due date accelerated issue and that I was owed this back money. I was told to pay the balance owed in full. I paid XXXX. The person then called me the next day to say that I had to pay an additional XXXX, which I paid on XX/XX/XXXX. I was then told that since my account was closed out, that accounting would recalculate everything because of the accelerated due date. I still have not received my funds or an explanation. I want the recordings of the call and notes and for someone to sit down with me about where my money is.
I advised that the lump sum I paid was from the last money my dad gave me before he died on XX/XX/XXXX and now I am quite upset if this was all some sort of game. My dad and I could never figure out why no matter the lump sums, these loans did not get paid off faster. I believe there is an issue with all of them.
|
| 09/13/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I applied for SAVE payment plan and provided all of the required and requested documentation. I did this well in advance of the deadline for repayment to resume. Nelnet confirmed receipt of my application, and then promised to update me by email every 10 days as to the status of same.
I have not received any emails from Nelnet, and the deadline is approaching.
Hold times are in excess of XXXX, and that is unacceptable when they only have hours of operation that fall within a work day. I can't simply sit on the phone waiting and hoping for someone to pick up.
The amount I am supposed to pay for my first payment has changed a couple of times and there is no clarity on whether my application for the SAVE program is accepted.
Nelnet is going to mess up credit scores and repayment schedules because they are not organized and do not adhere to even their own deadlines. If Nelnet is the servicer, collection should not resume until Nelnet can effectively service a loan. Nelnet faces no consequences if they miss a deadline, the debtors face ruined credit scores, inability to finance cars/houses, and the uncertainty of knowing whether Nelnet is about to mess up their finances.
I understand that Nelnet is facing a huge job in getting up to speed on the loans assigned to them and that it is difficult in scale. Nelnet chose to accept that responsibility and is failing to execute effectively. Choices have consequences, etc etc.
|
| 05/15/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I am unable to get an amortization schedule of my loan online to determine allocation of principle and interest as well as when my loan will be paid off or when the loan will adjust since Im on the graduated payment plan. When I contacted Nelnet, on XX/XX/2018, the customer service rep was unable to locate my disclosures as well and asked to email them to me after they were requested from a different department. I called Nelnet because I noticed my original principle balance was approx $ 38k and now my payoff is approx $ 46k. Ive has my loan with them for about 8 yrs and my loan has increased about $ 8k due to interest ; Ive never been late on a payment. At this rate Ill be paying on this loan until Im XXXX yrs old and my interest could easily be half of the original loan balance. I want to refi this loan ; however, Id like to see all my options to ensure Im getting the best rates and payment options.
I know this is a violation of TILA as my disclosures should be available and accessible to me. I should know how my payments are being allocated and have been allocated as well as future allocation and rate or payment adjustments. Now I have to wait for another department to generate my disclosures. While I wait Ill become distracted with other things until I come back to it, in which theyll already have another payment with additional interest or Ill need to call back to make another request if I dont receive them timely.
|
| 03/30/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX, I called Nelnet regarding interest that continued to accrue daily on my loans owned by the U.S. Department of Education following the XX/XX/XXXX executive order waiving interest. I wanted to ensure that an upcoming auto debit on XXXX would be applied only to interest that had accrued prior to XX/XX/XXXX and not to the interest that continued to accrue on my account after that. I was repeatedly told that there was no way to ensure this. I was told that the interest would still accrue in my account and that the interest rate would not go to zero during this period until XX/XX/XXXX. I was told that if I continued my auto debit than the payment would be applied to the interest that continued to accrue in the upcoming months, as well as the principal amount. When asked if I could ensure that my payment just went to the principal amount in accordance with CAREs Act and the executive order, I was told that this would be impossible. I was told if I continued to make monthly payments and only applied to the principal amount, then my loans would become past due. I was told at some indefinite time point, possibly close to XX/XX/XXXX, I would receive some sort of repayment of the interest that I continued to pay. I advised that it was my responsibility as the borrower to keep track of money that was going to the interest that continued to accrue of my accounts and ensure that it was included in the eventual adjustment.
|
| 10/27/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
XXXX refuses to remove a federal Stafford loan that was approved for XXXX Discharge on XX/XX/XXXX and met the 3-year post-discharge monitoring period on XX/XX/XXXX. Nelnet, the loan servicer for the U.S. Department of Education stated by letter that the loan would be reported to credit reporting agencies as discharged. XXXX continues to report the loan as an unresolved dispute, not specified. Furthermore, since the loan was connected to a proven fraudulent student loan history that is massive known fraudulent signatories and a wrong university I never attended, I requested that the loan be removed from all credit reports and not re-posted. Additionally, XXXX re-posted a phone number that was disconnected more than 3 years ago after removing it and informing me by letter that no phone numbers would be put on my credit report. I asked all credit reporting agencies to not post any phone numbers to my credit reports since I change the number frequently, sometimes 4 times in a month. All credit reporting agencies have compiled with the request to remove outdated, inaccurate information, and also, removed the student loan that is no longer subject to monitoring and thus no longer subject to being reported - every credit reporting agency except for XXXX. The other credit reporting agencies, including XXXX, are reporting correct up-to-date information, no phone numbers, and removed the loan that is connected to massive fraud.
|
| 08/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX, I paid off an entire federal student loan in full via Nelnet 's website ( {$2000.00} USD ). I immediately got an email from Nelnet that they received the payment. On XX/XX/XXXX, the transaction posted to my bank account. I was tracking the payment for around 3-5 business days ( checking daily, multiple times a day ) excited that I paid off a sizable amount. I found it odd that the amount I paid stayed in " Processing '' on Nelnet 's website when the payment already posted to my bank account the day after I made the payment.
Sometime during the 3-5 days, I logged in and the transaction was nowhere to be seen on the site. I called the next day. The first person I talked to had no idea what I was talking about, it was almost as if I was being gaslit that I hadn't made a payment. I asked to be escalated and the next person knew exactly what I was talking about, somehow saw the payment, and submitted a request to have my balance be updated. I was told the update to my balance would take 2-4 days. 4 days pass and I call again. They tell me it will be an additional week. It has been 6 days. There has been no communication from Nelnet and no updates to my balance. I am frustrated that the next time they will tell me it will be another week or they " don't know '' why it's not processing AGAIN. I paid well in advance to avoid interest payments and yet we are approaching the beginning of interest kicking back in.
|
| 08/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I called and spoke with a Nelnet representative on XX/XX/2022 regarding my student loan. I was confused when I logged in and saw that my loans showed a XXXX balance with Nelnet showing that they received a payment on XX/XX/2022. I called Nelnet to inquire about the status of my loans and was informed by the representative XXXX that my loans had been paid in full and forgiven under the PSLF. I inquires and ask her multiple times to be certain since I informed her that I thought my loans were being transferred to XXXX. I repeated several times, are you sure? I couldn't believe what I was hearing and started to cry. She assured me that my loans indeed had been forgiven, and that was factual. She said she was sure. When I got off the phone, I called my mom and family to inform them of the update. I decided to call back on XX/XX/2022 to check again. When I inquired this time, a representative told me that my loan had not been forgiven but paid off and transferred to XXXX. I was devastated. I ask to speak with a supervisor and was informed that a complaint was being filed against the representative to be corrected. The defamation and willful injury my family and I have experienced are tremendous -To find out my loans have not been forgiven through Public Service Loan Forgiveness was emotionally and mentally devastating. The representative told me I had nothing to worry about my loans were no longer I now had financial relief.
|
| 09/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
For the greater part of the last year I've disputed several accounts on my consumer file with both the alleged creditor and with XXXX directly. The dates are as of said disputes are as follows : XX/XX/XXXX, XX/XX/XXXX ( no response ), XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX The accounts in question : US Department of Education/Nelnet XXXX continues to either ignore my request and/or update the account incorrectly. Today, XX/XX/XXXX, I spoke with an XXXX representative in regards to these accounts. The accounts are reporting CLOSED, as of XXXX. The rep advised the account also has late pays reporting as recent as XX/XX/XXXX. Myself and the rep agreed that there can not be new late payments on a CLOSED account with a {$0.00} balance. I requested the accounts be removed, the rep declined, stating she doesn't have the ability to do that and suggested I file a dispute. I requested to speak with a manager, because I'm not confident XXXX is doing their due diligence in investigating this matter. The rep advised they only receive electronic requests and do not verify the information upon submission. I explained how this is problematic for me, since the recent late pays are impugning on my reputation and has a direct correlation to my credit worthiness. After holding for about five minutes, awaiting a supervisorthe rep disconnected the call.
I demand the listed accounts be removed or I will have to seek litigation.
|
| 04/28/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
The company has been provided with an official student loan deferment document that was signed by a school administrator. The company refuses to cooperate with federal laws that govern credit reporting.
I would like to reference these credit laws/act that protect consumers against negative reporting by bureaus and creditors.
The Fair Credit Reporting Act ( FCRA ) - The FCRA requires that credit reporting agencies maintain accurate and complete credit reports for consumers. If you believe that the late payments on your federal student loans account are being reported inaccurately, you can dispute the information with the credit reporting agencies under the FCRA.
The Higher Education Act - The Higher Education Act includes provisions related to the reporting of student loans to credit reporting agencies. Specifically, the Act requires that credit reporting agencies remove any negative credit reporting related to a defaulted federal student loan if the borrower enters into a rehabilitation agreement and makes nine on-time payments in a ten-month period.
The Department of Education 's Credit Reporting Guidance - The Department of Education provides guidance to loan servicers regarding the reporting of federal student loans to credit reporting agencies. This guidance includes information about how late payments should be reported and may provide grounds for disputing any inaccurate information on your credit report.
|
| 01/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Nelnet reported on all 3 credit bureaus that I had a student loan taken out with them. I have never applied for a student loan, I have never received a student loan, and I have never signed a contract for a student loan. This fraudulent loan was taken out. The name on the contract is NOT my name. I have called Nelnet several times, police/detectives have called Nelnet several times and Nelnet refuses to send information or provide information over the phone. Nelnet has mailed information with 3 different names, 4 different addresses, and emails/phone numbers that have never belonged to me. This fraudulent loan has caused so many issues for me, including killing my buying power. I was unable to purchase my home because of the FRAUDULENT loan. At one point all 3 credit bureaus removed this fraudulent loan from my reports and then Nelnet provided XXXX with more false information and it is back on my credit report fraudulently. They are reporting payments being made that I never made on this fraudulent loan along with other false information that Nelnet is providing to the credit bureaus without my consent, knowledge, and without factual proof. The loan is not in my name. It has caused such hardship, I have been unable to access credit in my name because of this fraudulent loan and this has been going on since 2019. Nelnet has random names and addresses that they mail information to that is not my name and not my address.
|
| 08/01/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
Servicemember |
|
I applied for a forebearance with my loan servicer Nelnet. I was granted the forebearance from XX/XX/XXXX- XX/XX/XXXX. I was granted an Administrative forebearance for XX/XX/XXXX-XX/XX/XXXX. My accounts show no past due payments. My accounts have been in forbearance off and on a few years. Nelnet is reporting my student loans as 90 days past due in XXXX XXXX and 120 days past due in XXXX XXXX. They are refusing to update my credit report despite granting a forbearance. They are refusing to provide written documentation on company letter head stating my accounts were in forbearance from XX/XX/XXXX- XX/XX/XXXX. They have provided documentation for XX/XX/XXXX- XX/XX/XXXX verifying my accounts are in forbearance. I 've repeatedly asked for this document. I was sent conformation in the form of an email directly from their company email address. They are denying their employee sent this, even after offering to provide proof. They will agree to verbally tell any lenders that my accounts were in forbearance during the months of XX/XX/XXXX- XX/XX/XXXX with my permission. Their verbal conformation does not fix the adverse effect that their false reporting is having on my credit score. This has caused request for credit, mortgage loans, and auto loans to be denied or calculated at a signifigantly higher interest rate. They have verified this false reporting when disputed with XXXX, XXXX, and XXXX. This is against the FCRA laws.
|
| 08/10/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I currently attend the University XXXX at XXXX. Last academic year ( XXXX ) I was enrolled as a full-time student and as such was given an in-school deferment. I am planning to return to school as a full-time student for the next academic year ( XXXX ). However, this summer I was notified recently that my FirstMark student loans were 60-days late and that they had reported this to the credit bureaus. In my surprise, I called and spoke with a XXXX XXXX. I thought that like my federal loans, if I was to be returning as a full-time student the summer months would be included in my in-school deferment. XXXX XXXX rudely informed me that FirstMark requires payment during the summer months. Had I known this, I would have been happy to pay my monthly bills, but because I was never informed of their specific rules I am being penalized on my credit reports. What is very surprising, is that I was in contact with them all summer and no one ever mentioned this to me. When I asked XXXX to remove the blemishes from my credit reports, she refused. I do not think that this is fair and I would like to make sure my credit report accurately reflects my intentions. I do not have any other blemishes on my credit report and I would like to keep it that way. I would like to submit this complaint to not only require FirstMark to inform their borrowers of such rules, but also I would like to have these blemishes removed from my credit report.
|
| 01/29/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
Account : XXXX I have a loan with XXXX which I presumed closed and paid in full in XX/XX/XXXX but I come to find out whilst filing my taxes this year that it is still open with a balance of {$770.00} with an extended due date of XX/XX/XXXX. When I made a lump sum payment of {$58000.00} on XX/XX/XXXX, at the time I assumed my loan was paid in full because this was the total amount and even if it wan'ts in full, I would not assumed that Nelnet would automatically EXTEND my due date so that I can unknowingly continue to pay interest until XX/XX/XXXX. Customer service informed me that I paid off the principle balance but neglected the interest, if I would of known I would off paid it off the following month when my statement comes but since they automatically extended the due date, I wouldn't have known unless I received an email stating that my tax documents was ready- which I usually ignore since I know that I paid off the loan in XX/XX/XXXX thus nothing to report on.
This automatic due date extension is extremely deceptive. You can pay off your total amount due ( or what you presume is due ) but since interest is compounded daily, you actually wouldn't of pay in full unless you call and get the actual total for that day. I never consented to this automatic due date extension. My intentions when I paid $ XXXX in XX/XX/XXXXwas to pay off the total, not to have a lingering amount to help Nelnet accrue interest off me.
|
| 07/17/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
My husband had lost his job, so I was unable to make some payments on my loans. I was aware that at 90 days overdue the account would be reported as delinquent to the credit agencies. As I wanted to avoid this, I intended to make a payment or request a deferment or forbearance before the 90 days passed. When it came near the 90 day mark, I logged in to my account online to check the status and see what my options were. I was surprised to see that there was no overdue balance, only an amount of, if I recall correctly, {$53.00} due by XX/XX/XXXX. I was skeptical, so I checked again over the course of several days, and my account continued to show the same, not overdue, only {$53.00} due XX/XX/XXXX. I thought since my husbands loans are going into repayment status, that this had affected my account. A few days later I was surprised to receive an email stating that my account was 90 days overdue and it was reported as delinquent. When I logged back on at that point, the online account did reflect an overdue balance.
Since I had every intention of keeping my account from going delinquent, and it did only because of an error on Nelnet 's website, I feel that I was not at fault. A correction should be made to remove this negative mark from my credit report at any and all agencies that they report to. I called and was informed by one of their reps that there was in fact a technical error in their systems around this time.
|
| 02/28/2017 |
Yes |
- Consumer Loan
- Installment loan
|
- Managing the loan or lease
|
|
Web |
|
|
My wife XXXX and I took out a personal loan with XXXX Bank to be serviced by Firstmark Services. We received an email ( attached ) that explains our loan was accepted on XXXX XXXX 2017 at XXXX. We called Firstmark to discuss the payments only to find out the first payment is due on XXXX XXXX. Only 27 days after finding out our loan was approved. We spoke with a representative who told me they can not change the date due as it 's set between 30-45 days after the loan is approved. Unaware XXXX only has 28 days that put their current methodology 5 days short of their own practice. It also put us in a bind having to make a payment not around paychecks. We were then incorrectly told to speak to XXXX to change the date. We called them and were told they could n't change it and that Firstmark needed to. So I asked what the grace period was. I was promptly told " your loan has no grace period ''. I asked to speak to a supervisor knowing what she told me was illegal and wrong. They were gone for the night. I then called Firstmark back repeating the information that XXXX ca n't change the payment date but Firstmark would need to. They said a supervisor would call in 24-48 hours. I called back the next day and was told by XXXX supervisors the payment date ca n't be changed period. So the previous 30-45 day statement turns out is n't true either. At last the company tells me the systems have crashed at both XXXX and Firstmark.
|
| 12/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
I filed a recent complaint with Nelnet regarding this same issue and was given a satisfactory response. However upon calling them today they are telling me that it can take up to a year to fix this issue which was Nelnets fault in the first place as I had repeatedly indicated to them that I DID NOT want my loans to be discharged under the TPD automatic discharge. In XXXX I received a letter indicating my loans would be automatically discharged since I am a XXXX XXXX XXXX XXXX. I indicated in Writing as well as calling Nelnet well before the deadline that I did not want my loans to be discharged since I am still in XXXX Despite this Nelnet proceeded to discharge all of my loans and now I am unable to pay for school because of the incompetence of the XXXX discharge department at Nelnet. Nelnet needs to expedite this and fix it before my school starts as I use loans from the school to pay for my housing without which I will be homeless. I can not wait a year for them to fix something that was a lack of miscommunication on their end and of no fault of my own. They need to inform XXXX that my TPD application was cancelled and to reinstate my loans so that I can receive XXXX loans from my school. As you can see this letter dated XX/XX/XXXX that I received from Nelnet shows their acknowledgement that I had opted out of the TPD discharge. Despite this all of my loans were discharged even though I had indicated to Opt out.
|
| 12/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/2023, I went to make my student loan payment at nelnet.com. Previously when you make a payment online there was a box that you could check that said " do not advance my due date more than one month when I pay more than the current amount due. '' This box is important because if the box is not checked and you make a payment over the minimum, instead of the excess going to the principal, it goes towards your next month 's payment. Paying extra principal every month helps me reduce the amount of interest I owe.
On XX/XX/2023 when I went to the " make a payment '' section of the nelnet website the box was missing.
After searching the website for a long time I found that they moved the box to a different section of the website called " special payment instructions '' ( screenshot attached ).
I now need to make a separate request to have the box checked BEFORE I make my payment. If this request is not processed before I make my payment, my payment over the minimum amount will not go to my principal.
My payment is due XX/XX/2023. Payments take two business days to process, minimum. The " special payment instructions '' request will probably take several days. My options are now make a late payment this month or do not pay towards my principal.
I believe Nelnet is doing this on purpose to make it harder for students to pay down their principals and therefore the students will have to pay more interests.
|
| 09/26/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have been trying to reach Nelnet for months. I am enrolled full time at XXXX XXXX, so my loans should be on hold. I have tried calling where they hang up as soon as I get through the hold, which has not taken less than an hour at this point. I have tried using their chat, which disconnects as soon as someone " becomes available '' to help. I have tried emailing their customer service and written request email inboxes, which no one has responded to.
Finally, I received my FIRST notice from Nelnet yesterday ( XX/XX/23 ) that I had a bill due and it was being auto-payed because I had previously set up that feature with Great Lakes XXXX I had logged into my online account not long ago and it showed a {$0.00} balance due for this month before the XXXX. However, this is a major problem. My informed delivery through USPS can prove that the notice was not received until AFTER the due date where they had already taken the money out despite the fact that I should be in deferment for being in school full time.
All of this follows my attempt to receive expanded public service loan forgiveness which Great Lakes failed to process. Nelnet reps last year said they were looking into it, but never actually did, and told me I was ineligible for PSLF because I had already received it, even though I had specified multiple times it was in regards to the EXPANDED one-time forgiveness I attempted to apply for when it was available.
|
| 06/20/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
My student loan was suppose to be deferred until XXXX. Late XXXX XXXX, they reversed my deferrement for no reason and without notice. Immediately than reporting to all XXXX credit bureaus that I was late and it dropped my score XXXX points, At this time I was trying to get a new mortgage and this issued caused me to not be eligible for a regular loan and in turn the mortgage companies that I turned to all told me that to be eligible I would have to pay Nelnet {$23000.00} in one lump sum to be able to receive my mortgage. We were in the process of selling our 1st home so this meant a LARGE portion of my profit was going to go to Nelnet that messed up my credit score causing me to not be able to receive a regular loan. That amount was paid HOWEVER trying to contacted Nelnet repeatedly for them to fix the " late payments '' because I was NEVER late, it was deferred and they withdrew the deferred with no explanation, even when I called they could not tell me. I would like my {$23000.00} refunded as well as an updated credit score stating that I was never late and the rest of my student loan forgiven. I was and still am emotionally drained from this because the student loans are haunting my credit score for no legitimate reason. I believe this is some type of scam because they sure will answer when a {$23000.00} payment is being made to them but wo n't answer me regarding my " late payments '' that I was never late on.
|
| 02/10/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
In 2011 I graduated from XXXX XXXX XXXX XXXX with what I thought was a beautiful path ahead of me. Very long story short, despite overwhelming guarantees, my degree and experience at XXXX could not deliver on promises made. We were misled and manipulated by XXXX XXXX a known bad actor, and we have been waiting years for XXXX to receive some sort of relief after getting ripped off - Where is forgiveness for us? There has been no communication from the DOE about the denials. Why is XXXX taking so long? Why were we blanket denied with no clear reasoning after we fought tooth and nail via the legal system just to get out of the soul-crushing limbo the DoE left us in for years?
Up until recently my combined government and private student loans required monthly payments of {$1400.00} per month, it used to be {$1800.00}. Due to my household losing half its income during the pandemic I was able to fight to bring this number temporarily down to about $ XXXX. This is unsustainable, my private loans are crushing me to death.
Between personal debt accrued just trying to make ends meet over the years and these student loans, I am constantly in a state of financial anxiety, just living paycheck to paycheck. I can not see a future where I own a home or feel secure in starting a family, and that is a horribly crushing feeling. Neither me nor my mother will be able to retire at this rate.
More Information : XXXX XXXX XXXX/
|
| 09/28/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
Older American |
|
I consolidated all my student loans in XX/XX/2017 I was with XXXX XXXX and the company I thought I was consolidating with ( XXXX XXXX XXXX XXXX ) charge me {$190.00} for 3 months they were some kind of clearing house for the government in student loans and my payments would be {$98.00} a month for 12 months then it would go up because I was on the Income Driven Repayment Plan now I had to re-certify and because according my income forms I made {$5000.00}. more than last year because I retired and went back to work my payments are now 5 times more than I was paying, they want over {$500.00}. a month and my husband does not help me with any bills, but we file jointly my husbands income only benefits me with food and car insurance that's all he pays in house hold bills. Perhaps if I filed married filing separate would help me I don't know I will have to check into that. For now, where do I stand. Let me back up here, the company I am dealing with is Nelnet with the U. S. Department of Education logo on it, their address is XXXX XXXX XXXXXXXX XXXX, XXXX, Ga XXXX. I can send you any information you need via US Postal.
I hope something good comes out of this for me, because I could be drowning in debt if I paid what they are asking. P. S. I never got a degree for all the student loans I have, but an education with a XXXX grade average, at test time left too many blanks airgo did not pass and no degree or certificate.
|
| 09/14/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
In XXXX I applied to lower my payments. My application was never processed. I was then told I needed to pay money to exit the payment program I was in which I was never asked to do. I did this and I had to reapply. This whole process delayed about XXXX months and forbearance had to be added to my account and interest capitilized. I was also told that my payment would lower based upon the information I provided over the phone. My payment did not lower. I was threatened wage garnishment if I did not pay. When I complained about how long this process took, they back dated my payments XXXX months. I disputed this and when I asked if I could afford to come up with XXXX months of payments if they could credit them as showing timely due to this poor decision, they declined and if I made the payments they would show as late. I refused until they would resolve my loan. This has caused me extreme distress especially because they call me and email me constantly advising me how late my account is showing. I was then called and told that if I made XXXX payment on XXXX, they would apply a XXXX month administrative forbearance on my account. I had no other issue because I didnt want my credit damaged but they would not reverse all of the interest that kept capitalizing. I made a payment on XXXX. I was then told they could not apply any administrative forbearance on my account and refused to give me even a regular forbearance.
|
| 07/30/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I believe the reporting requirements for the Interest rate repayment plans are not clear. I was never told I needed to file an IRS form to my student loan and was NEVER contacted by phone. I was only emailed to an email box that is full of junk email, and received only one letter. As a result, my payments started to accrue ( I WAS STILL UNEMPLOYED ), and I was recorded as delinquent. This has reduced my credit score almost XXXX points.
Nelnet refuses to remedy this action. The customer service support was rude, self-aggrandizing, and ARROGANTLY PATRONIZING. This SHOULD NOT BE the attitude of a government loan servicer!
Additionally, they should have known I was still unemployed as they can see I have no XXXX or similar, but clearly, I should have been called when my account was seen as delinquent.
THE WORST THING IS ... NOW THAT I HAVE SHOWN PROOF OF MY CONTINUING UNEMPLOYMENT, MY SCORE SHOULD NOT BE IMPACTED AND I SHOULD GET CREDIT FOR THOSE MONTHS UNEMPLOYED! I intend to work for a nonprofit and I need all the months I can get as my job ( ONCE I EVEN GET ONE ) will not be highly compensated.
The fact that I was treated rudely and disingenuously by an individual at NELNET when I went to clarify this problem is just sickening. THESE ARE THE KIND OF MISTAKES THAT LEAD PEOPLE TO BELIEVE ARE COUNTRY IS FALLING APART! The person who delivered such patronizing customer service should be reprimanded and put on watch!
|
| 11/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Nelnet is my loan service provider. I am signed up for the SAVE repayment plan, and my monthly payment is supposed to be {$40.00} per month. My first month I paid {$40.00} on XX/XX/ and everything went fine. My second month I paid {$42.00} on XXXX but it did not prompt me with a minimum payment. My third month it told me my minimum payment was {$33.00}. So on XX/XX/ I paid {$34.00}. This payment went through but it said that my minimum payment was still {$33.00}. I assumed I was on the early side of the next payment cycle so on XX/XX/ I paid another {$33.00}. Now it is XXXX and they are saying that I am late on my payment and I now owe two payments of XXXX. One due immediately and the other one due on XX/XX/. I have screenshots of my payments in their system. I tried using the chat bot on their website but it just says to call them. I called them and and it said that I should just use their chat bot, and it hung up on me. Then I called back hit 0 a bunch until it said it was going to connect my but it needed my social security number. I put in my SSN and it said it was wrong, so I put it in again and then it said that I should just used the chat bot but that I can wait for a person if I wanted to, however, they are having unusual call volume so my recall time will be approximately 82 minutes. They then hung up with me after an hour and five minutes and thirty three seconds. I have the transcripts of the calls.
|
| 04/04/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have tried to make large payments on the account beyond the payment plan. When I do, and mark it for principal only, they ignore that and apply only a portion to principal and the rest to interest.
I called twice and each time they basically said " tough luck, '' that's how they process it. They flatly refuse to apply all extra payments to principal only.
But the problem is, if I am making a XXXX or XXXX payment in order to pay off the loan faster, they're charging me incorrect interest - more than they are entitled to under the terms of the loan.
They're taking out interest on a loan that will take another thirty years to pay off, instead of a loan that takes less time to pay off, because I am paying it off faster. In other words, they are collecting more interest than they should.
They refuse to apply the additional principal-only payments to principal only. They always apply some of that payment to interest based on the loan taking another thirty years to pay off, even though if they applied my additional principal-only payments, the loan would take less than thirty years to pay off. This is the equivalent of a mortgage company refusing to apply principal-only pre-payments on a thirty year mortgage and always taking a % of those payments for interest calculated on a thirty-year loan, regardless of how fast the loan is actually paid off.
I have been paying down the loan for twenty years already!
|
| 05/17/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Information is being inaccurately reported on my credit reports. The information is being reported by Nelnet. I previously tried disputing information with the credit bureaus. Each bureau came back indicating that the account was either verified/updated. My last attempt was trying to clear the matter up with Nelnet. On XX/XX/XXXX I faxed a dispute to Nelnet advising that information was being reported incorrectly and that I would like for the 12 accounts of which they are reporting to be removed. I called Nelnet on XX/XX/XXXX just to confirm receipt of my dispute. I was advised that a decision was made on XX/XX/XXXX and the request was denied. I have not received any correspondence advising of the denial at this time. I don't understand how a complete investigation can be done in a day 's time. I do not believe that Nelnet has done its due diligence in investigating my dispute. These accounts are reporting under XXXX on my credit reports. These accounts have been closed and transferred so I really can't understand why Nelnet is refusing to remove the accounts considering they are reporting inaccurately. It appears that they keep updating my payment status which is somehow prolonging the length of time for them to report. The attachment provided clearly shows that they are reporting my account current and then the following month with 90 days late. How can you be 90 days late without being 30 or 60 days late?
|
| 09/28/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I requested a student loan refund of {$9800.00} from Nelnet on XX/XX/22. I was informed by Nelnet at that point that it would be 4-6 weeks before I would receive that refund.
Over the course of the next several weeks, I called Nelnet repeatedly to confirm that my refund was still on track to arrive within 4-6 weeks. I called on the following dates : XX/XX/22 XX/XX/22 XX/XX/22 XX/XX/22 XX/XX/22 Each representative said my request had been sent to the treasury. Each representative stated that Nelnet no longer had my refund paperwork and that it was with the federal government. Each time I was informed that 4-6 week window started on XX/XX/22.
I called again today ( XX/XX/22 ) and was informed my refund request has not gone to the treasury yet and that the 4-6 week window has not been triggered yet. This surprised me because I have called Nelnet numerous times and received different information. The representative today told me that Nelnet has struggled to provide accurate information and that many of the previous times I called I did not speak to people in proper departments who would know this correct information.
I previously filed a CFPB complaint against Nelnet to confirm that my refund request was received and to receive an estimate of when I would receive my refund. I would like to submit a second complaint now due to the completely false information I was provided on numerous occasions by Nelnet.
|
| 01/17/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
On XX/XX/2017 I contacted NelNet via their website chat feature to ask what would happen if I made my monthly student loan payment early ; specifically, would the auto-debit still be deducted. I was informed that because it was an income-driven repayment plan, the auto-debit would not be deducted. I have a copy of this chat transcript. The amount in question is {$720.00}. Based on this advice, I went ahead and made my payment early.
On XX/XX/2017 - I received an e-mail informing me that an auto-debit in the amount {$1200.00} would be coming out of my account on XX/XX/2017. This alarmed me, because I am used to payments in the {$720.00} range. I have a copy of this e-mail.
On XX/XX/2017 I contacted NelNet via their chat feature. When I asked about the amount mentioned in the e-mail I was told it was an error and that I can could disregard it. I asked about the auto-debit being active. I was informed that an auto-debit will always be active, regardless of manual payments made previously in the month. This information is in direct contrast to the information received on XX/XX/2017. Based on this information, I went ahead and deactivated my auto-debit - as I do not want to make an additional payment - whether it be for {$720.00} or {$1200.00}.
I am concerned about the accuracy of information I am receiving from NelNet - I do not believe I am being serviced with care - which of these " stories '' is accurate?
|
| 10/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Called Nelnet originally on XX/XX/2022 requesting a partial refund of {$5200.00} from a loan with a total balance of {$9100.00}, that I paid off during Covid.
The agent went through the entire process with me, where I gave verbal permission for the refund, in addition to, all of the other varying information that was required. That agent informed me that my refund would be reviewed and I would receive it within 4-6 weeks, going on to say that it wouldnt be longer than the 6 weeks. Lastly, the agent informed me that someone from Nelnet will be reaching out with further information and confirmation between my initial call and three weeks from then.
Having not heard anything from Nelnet in the four weeks, I called again today XX/XX/2022 to confirm that my refund was being processed and that I didnt miss the call or communication on their end.
The agent I spoke with today told me that it was strange that my refund was taking this long and it didnt appear that I needed to do anything further for the refund to be processed. Upon asking when I would be receiving the refund the agent informed me that it would be at minimum 30 days, but most likely closer to 60 days from today 's XX/XX/2022 conversation.
The agent was unable to confirm where my request was in the overall order of requests, or if they were able to process it sooner, in hopes of receiving the return within the initial 4-6 week that was quoted.
|
| 11/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I paid off my student loans in full on XX/XX/XXXX. The payment processed on XX/XX/XXXX. I realized that I accidentally overpaid by {$10000.00}, because the payoff calculator on Nelnet 's website I used to determine my final payment didn't take into account a payment I had pending. I emailed XXXX on XX/XX/XXXX and XX/XX/XXXX requesting help and provided my loan number and details about my case and got no reply. I used the website customer service form on XX/XX/XXXX to request assistance and got an automated reply asking me to call the hotline on XXXX. On XX/XX/XXXX, I received an email in response to something ( I'm not sure what ) asking me to explain my situation if my issue hadn't been resolved, which I did, and received zero response. I called Nelnet repeatedly the week I made the payment, and finally spoke to a customer service representative within a week of making the payment. I was on hold for at least an hour before speaking to the rep. That representative told me he would escalate my issue to management. I received no follow up. I called again in XXXX and spoke to a billing agent, who told me refunds take 4-8 weeks, which is totally unacceptable. I told her I can't wait months to be refunded {$10000.00}, and she told me there's nothing that can be done about it. It's been approximately 8 weeks and I haven't heard anything about my refund -- Nelnet should not be allowed to keep refunds for months!
|
| 02/10/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
In 2011 I graduated from XXXX XXXX XXXX XXXX with what I thought was a beautiful path ahead of me. Very long story short, despite overwhelming guarantees, my degree and experience at XXXX could not deliver on promises made. We were misled and manipulated by XXXX XXXX and XXXX XXXX XXXX , a known bad actor, and we have been waiting years for BDTR to receive some sort of relief after getting ripped off - Where is forgiveness for us? There has been no communication from the DOE about the denials. Why is XXXX taking so long? Why were we blanket denied with no clear reasoning after we fought tooth and nail via the legal system just to get out of the soul-crushing limbo the DoE left us in for years?
Up until recently my combined government and private student loans required monthly payments of {$1400.00} per month, it used to be {$1800.00}. Due to my household losing half its income during the pandemic I was able to fight to bring this number temporarily down to about $ XXXX0/month. This is unsustainable, my private loans are crushing me to death.
Between personal debt accrued just trying to make ends meet over the years and these student loans, I am constantly in a state of financial anxiety, just living paycheck to paycheck. I can not see a future where I own a home or feel secure in starting a family, and that is a horribly crushing feeling. Neither me nor my mother will be able to retire at this rate.
|
| 10/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My loan through Great Lakes borrowing service was recently transferred to the likes of Nelnet. I added my bank information to set up autopay. I also decided to pay down a sizeable chunk to shorten my timeline.
After several days, I noticed no sum was deducted from my account. I logged back into my account to find that the payment was listed as " last payment received '' with the correct amount, but there was no history, record, or paper trail of the transaction. As my auto debit was due, I saw that too was reclassified as " processing, '' only to find two days later that it was canceled by Nelnet.
All information regarding my banks was correct -- I wouldn't have been able to get as far as I did if it wasn't -- but this company has the inability to process a payment while allowing interest to accumulate. I am fundamentally unable to pay off my loan to a servicer who refuses to accept my money.
Further, upon logging in, I can NOW view my Nelnet account, consisting of : - No due date available - No recent activity ( i.e. payments ) - No available repayment status - {$0.00} current balance - The amount of my formerly active auto debit listed as received - My contact information, listed under the name " null null '' I am currently on hold going on 90 minutes as well. There does not appear to be any sort of recourse for a late or unreceived payment, as this company seems not UNDERstaffed, but UNstaffed.
|
| 08/07/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
Amid several complaints to the U.S. Department of Education Federal Student Aid in XXXX, XXXX and XXXX about its Loan Servicer abusive and malicious tactics in the handling and discharge of my loan about XXXX and XXXX XXXX, an new Servicer " Nelnet '' after 7 years has taken my XXXX tax refund ( {$63.00} ) without cause. I received no notice from the U.S. Department of Education about this. The IRS finally mailed a letter claiming to be responsible for this offset and for me to cal Nelnet in XXXX, XXXX. When I called they were not friendly but picked-up the XXXX from year XXXX.
I submitted a Doctors Statement ( section 4 ) for loan discharge - XXXX and XXXX XXXX XX/XX/XXXX and I was lead that this loan was discharged then. Now I keep getting excuses from Nelnet saying! ) It was illegible 2 ) the discharge form was incomplete? So now they are making me do the form all-over again after 7 years, This is Malicious and XXXX! Now that I filed an intent With Nelnet for XXXX discharge XX/XX/XXXX & I have 120 days to submit these forms. Netnet is saying they will Not honor my paperwork and will not honor the 120 day grace period and will continue to take my tax returns. This us unlawfully and XXXX mistreatment and I demand it to stop! I also demand the return & refund of my {$63.00}. tax return that was taken. It was unfair because I am below the poverty level and have an inability to repay, I have No income.
|
| 08/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
I have been trying to login to my nelnet account for the past week starting XX/XX/2023, and I continually get loading pages or errors that send me back to the initial login. Currently, all I get is " Sorry, Our Systems Are Temporarily Unavailable '' when trying to login. I have attempted to call and have waited for over an hour several times now to actually speak to someone. I have only given up when the time has gone over the quoted time and I have to move on with my day. It got through once for the call to be disconnected, and I never received any callback. How am I supposed to setup repayment if I can not even get access to my account online or reliably speak to a representative. I am pretty sure I have everything setup and ready to go, because I was not having these issues about two months ago when my loans were transferred. However, it is absolutely necessary that I have access to my information to ensure that I have the correct accounts setup for autopayment and won't have any issues once repayment begins. I'd like to begin paying in XXXX, so that interest doesn't accrue. But, I can't even get online or speak to someone to ensure that happens. Either this company wasn't ready for the demand that they are seeing and are unable to actually handle online and phone requests or they are intentionally having these issues to ensure that borrowers pay more. Both are honestly ridiculous and unacceptable.
|
| 02/10/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
In XXXX I graduated from XXXX XXXX XXXX XXXX with what I thought was a beautiful path ahead of me. Very long story short, despite overwhelming guarantees, my degree and experience at XXXX could not deliver on promises made. We were misled and manipulated by XXXX XXXX and XXXX XXXX XXXX XXXX a known bad actor, and we have been waiting years for XXXX to receive some sort of relief after getting ripped off - Where is forgiveness for us? There has been no communication from the XXXX about the denials. Why is XXXX taking so long? Why were we blanket denied with no clear reasoning after we fought tooth and nail via the legal system just to get out of the soul-crushing limbo the XXXX left us in for years?
Up until recently my combined government and private student loans required monthly payments of {$1400.00} per month, it used to be {$1800.00}. Due to my household losing half its income during the pandemic I was able to fight to bring this number temporarily down to about $ XXXX. This is unsustainable, my private loans are crushing me to death.
Between personal debt accrued just trying to make ends meet over the years and these student loans, I am constantly in a state of financial anxiety, just living paycheck to paycheck. I can not see a future where I own a home or feel secure in starting a family, and that is a horribly crushing feeling. Neither me nor my mother will be able to retire at this rate.
|
| 10/14/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I am completely up to date with my payments. My student loan payments with Nelnet are due every XXXX of every month. My current amount due every month is {$400.00}.
My last payment in XXXX was on XX/XX/2020 and I paid a total of {$440.00} for the month of XXXX.
On XX/XX/2020, I made an electronic payment of {$230.00}. My remaining balance should have been {$170.00}. Instead Nelnet is claiming that I owe them {$250.00}.
They applied {$140.00} of what I paid to XXXX XXXX of my loan. The website acknowledges that I paid {$230.00} and it breaks out the payment as {$140.00} to XXXX XXXX and {$87.00} to XXXX XXXX.
There is no explanation of how I owe {$250.00}. I called Nelnet and the customer service rep couldn't figure it out either. She tried to tell me that the {$87.00} was considered part of my XXXX payment. When I asked about a credit to my XXXX payment for {$87.00} she had no idea. She said it was because I've been making payments twice a month. XXXX Something is off and wrong with their accounting system. Where is the {$87.00} I paid? Why isn't it accounted for in the system. There were no fees due and it wasn't credited to XXXX.
Nelnet doesn't give credit for advance payments. That's a load of XXXX. There is something going on with this company that is not kosher. This company needs to be investigated and oversight needs to be done on this company. This company needs to be audited and fined.
|
| 02/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
I attend college and I am a 100 % XXXX Veteran, I am reporting on apparent discrimination, in XXXX I was informed that XXXX of my student loans were XXXX and I was no longer eligible for Federal student aid as there is a code in the XXXX XXXX barring me. I was no longer able to attend college for cost reasons and I had to pay back the remaining balance on my account. After contacting the Dept. of Education, I learned that a company called Nelnet was responsible for blocking me from student aid. I contacted them in Spring XXXX and they stated that I could just have the other XXXX forgiven if I submitted paperwork. In XX/XX/XXXX I contacted the company again as I was still being billed for the XXXX remaining debt, they stated it was not going to be forgiven, and that is when I notified them it was discrimination to bar me from a student loan based on my XXXX status, they then offered to opt me out of their discrimination program. They read me a statement about opting out and asked for my verbal consent, I agreed so I could return to college. In XX/XX/XXXX, I returned to college and found out that I was still barred on the XXXX from receiving federal aid based on my status as being a 100 % XXXX veteran, I contacted nelnet again and they said that I am still barred from federal student aid for being XXXX, and they never opted me out, I requested to opted out again and they will send me paperwork, maybe.
|
| 11/06/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have several student loans with Nelnet per my account : XXXX that have always been in good standing. In 2016 I relocated and Nelnet did not forward my information to my new location. This resulted in my loans becoming delinquent due to clerical error. When I contact Nelnet to remedy I was explicitly advised verbatim by a Nelnet representative that if I opted in to a forbearance of my loans they would not be reported as delinquent to the bureaus, but the drawback to doing this would be that the accrued interest would be amortized as principal on the loan. I agreed to these terms and the forbearance. Instead of this occurring my loans were still reported as delinquent AND the interest accrued was amortized into principal. I was explicitly lied to and coerced into a forbearance when I simply would have brought the loans current if I was n't erroneously informed credit reporting would not be affected. I have contacted Nelnet over a dozen times by telephone, e-mail, secure messages through their online portal, and written letter requesting that they either update my loans to reflect current as the former representative told me they would be, or to undo the amortization of interest into principal. At this time, and nearly a year 's worth of correspondence they have declined to do either. I feel reporting this to the CFPB is the last step I can take in good faith before being forced to pursue litigation.
|
| 11/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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|
I made my first student loan payment after the pause days before the due date and was on the SAVE plan per their site. I was placed on administrative forbearance and saw my due date is now XX/XX/2024. Any payments I made continue to accrued interest which they should not per the SAVE plan. Also should not gain interest per their website description of administrative forbearance but Im still gaining it When I tried to pay down the interest - usually they apply the money to interest first and then principal but instead they applied it to principal first, again causing my interest to increase Their live chat is just a chat bot that links you to FAQarticles on their site- it is not a live agent and is misleading I have emailed them and made a complaint only to be told they are not responding to emails at this time. I have tried calling repeatedly during the week on my days off only to sit on hold for hours at a time and never reach anyone. They have turned off messages on XXXX as well. So right now, unless a miracle happens, - theres no way for me to actually talk to anyone about getting off forbearance, my interest forgiven because Im on the SAVE plan, and actually make my payments on the plan, instead of them racking up compounded interest. And there is no communication from nelnet as to why this is happening to not just me, but many loan holders ( just search nelnet on XXXX XXXX to get a good idea )
|
| 03/17/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
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Web |
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Navient contacted me in XX/XX/XXXX and told me myou loans would probably be forgiven if I filled out the paperwork they were going to send me. I asked them 3 times on that call if I should at least pay my past due so that my tax refund would n't get taken. They said do n't worry about anything, your loan will be on hold until XX/XX/XXXX this way. Just fill out the papers. So we did, we filled the papers out and sent them back in. We sent them in XX/XX/XXXX. They said we had to send them before XX/XX/XXXX. We did everything ahead of time. We filed taxes and they took our entire refund due to me being delinquent. I have a paper right now that says my loan is still on hold but I do n't have my tax return! I 'm XXXX, my wife had to file injured spouse, the whole refund was hers anyway. My XXXX court date is XXXX XXXX. I have a totally legitimate complaint against Navient. They consistently lie. I never asked for forgiveness. I bet we probably qualified for one of those Income driven Repayment plans too! My {$4000.00} loan turned into {$8500.00} somehow! They are crooked, liars and they 're stuck up on the phone usually. Like I 'm not good enough! Now the loan is totally paid off but we ca n't pay any bills at all right now because they took every penny! We were counting on that refund. My wife is in school because she has to make up for my missing Income. We are broke because of Navient! They 're evil!
|
| 03/26/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Older American |
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In XXXX I applied for and was granted XXXX XXXX status. I provided proof from state of Virginia XXXX XXXX XXXX and my Dr. completed documentation. my {$3000.00} loan was discharged. In XXXX I received a notice asking if I was employed. I called Nelnet ( loan holder ), explained I could not work. They asked that I send email stating such, which I did. They were contacted again in XXXX the year XXXX XXXX were XXXX in my XXXX. On XX/XX/XXXX I received a letter dated XX/XX/XXXX stating my loan is in default and my Social Security funds will be offset. I contacted the Department of Education on The evening of XX/XX/XXXX after waiting on the phone for 40 mins. To speak a representative comes on the line tells me I needed to reapply for XXXX XXXX every three years until the end of my life. She said my check will be taken and she rudely hung up as I was asking questions. On XXXX XXXX I contacted Nelnet, they explained they received the email they requested from me but I neglected to sign it.
I also sent a hard copy letter with signature. When I asked for a copy they couldnt provide one, but they informed me that Ill need to reapply. They said they could not stop my Social security checks from being taken. Im a XXXX yr. old senior with an XXXX yr. old Ill mother. Well be homeless if they confiscate my funds. Ive written them all to no avail. I asked them to reinstate me. They refused. Please help me.
|
| 05/16/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
On XX/XX/22, XXXX XXXX XXXX XXXX sent a payoff check to Firstmark Services for {$9300.00}. On XX/XX/22, the check was paid and endorsed by Firstmark Services. On XX/XX/22, I emailed Firstmark Services to ask about the status of the check. On XX/XX/22, they responded and told me that the check was not yet received and I should send documentation. On XX/XX/22, I emailed and uploaded a copy of the check, as well as verification that the check was cashed on XX/XX/22. On XX/XX/22, Firstmark Services told me that the check was returned for XXXX. I responded with an email that stated again when they cashed the check and that I would be filing a complaint if they did not figure this out. Finally, last night I emailed and stated I would be filing a complaint this morning. They responded and said again that the check is XXXX and returned. I submitted a letter from my issuing institution that states that the check was never returned and that the issuing institution conducted an audit on their ledgers and confirmed they were balanced. My husband and I called Firstmark Services to try one last time to get this straightened out, and the best answer we received was that they would investigate it with their processing team.
This has been very frustrating and we have been fighting with them since XX/XX/22. We have offered proof again and again that they cashed the check and did not apply the funds to my loan.
|
| 10/27/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
I attended college from XXXX and graduate school from XXXX. During that time I had XXXXXXXX XXXX XXXXXXXX loans. Im consolidated them with Great Lakes sometime between XXXX. They were bought out by Nelnet. From XXXX, I worked for several non profits. Unfortunately I didnt understand the PSLF process until it started getting a lot of press during President Bidens term. In XX/XX/2022 I applied and was approved after the required consolidation into an IDR plan manage by XXXX. The rest of my loan, around {$3600.00} was forgiven. I made years of payments over the required 120 PSLF. And I made some payments during the pandemic. XXXX told me I would get a reimbursement check from the federal government but I havent. Nelnet says they have no responsibility. FSA says Im not eligible for reimbursement because i consolidated too late in the process of making XXXX payments. But part of the PSLF waiver program that ended in XX/XX/2022, was that you wouldnt be penalized for consolidating late, you would be eligible for PSLF even though you didnt have the right type of loan when you made your XXXX payments, youd have your balance forgiven if it was under a certain threshold, and youd get reimbursed your overpayments!
So Im writing to you to request assistance in obtaining my reimbursement which is approximately 4-5 years worth of payments.
Thank you in advance for your assistance.
Sincerely, XXXX XXXX XXXX
|
| 12/04/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
There are two major issues : 1 ) First, in XXXX, I submitted my application for the SAVE plan. In late XX/XX/2023, my account was placed into administrative forbearance while my SAVE application was processing. I never received any correspondence from them regarding my application by email or physical mail. However, at some point ( I don't know the exact date ) the Nelnet account landing page on their website began telling me they could not process my SAVE application unless I paid a fee. They did not say how much I had to pay, or how to pay this fee. On XX/XX/2023, Nelnet responded to my previous CFPB complaint that I had submitted on XX/XX/2023, and said that under some statute, I needed to pay {$5.00} for them to process my application. They didn't provide any instructions or link on how to pay that fee. On XX/XX/2023, I figured I would try paying {$5.00} through the Nelnet loan payment portal to see if that made a difference since I was presented no other option. Having paid them {$5.00}, this did nothing to address the issue. It still says I am required to make a payment to them before my SAVE application will be processed. See attached image.
2 ) Second, despite being told I am in administrative forbearance and that interest would not accrue during this time, my account balance is increasing daily by compounding interest. I want interest accrual stopped while they process my application.
|
| 04/20/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
My daughter 's student loans ( I'm the cosigner ) have recently been transferred from XXXX XXXX to Firstmark Services. Many letters were received but none referenced her new XXXX account number. I mailed a personal check on XX/XX/21 ( the check was dtd XX/XX/21 ) to the specified XXXX XXXX in XXXX XXXX. Along with the check I mailed detailed information ( personal info for my daughter so they could identify her account ). This check cleared my bank account on XX/XX/21. I've repeatedly contacted XXXX 's customer service dept. by phone asking them to post this payment against the account ( it is showing past due and I'm receiving emails multiple times per week threatening to report this late payment to my credit ). After asking to speak with a supervisor I was told on XX/XX/21 that the only way they would do anything was to upload proof of payment to their portal. I did this on XX/XX/21 and this has been acknowledged on every call to them since. They still, however, have not posted the payment. Each time I call I get a different promise date for posting. Today I was told that they couldn't give me a date for it to be posted as these matters are handled in the order in which they are received. The customer service person told me this would not be reported to my credit or my daughter 's credit but when I asked for that in writing she said she could not provide that. The payment was due on XX/XX/21.
|
| 08/23/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
I am a XXXX veteran, I have been XXXX XXXX since XXXX. I went to school back in XXXX. I applied for student loans and was given student loans by the department of education. I finished and graduated. I was contacted by a student loan provider to make payment on my student loans. No problem I made my payments from roughly XXXX until currently. I was never late. Kept everything current. I was contacted in XX/XX/XXXX by my student loan provider ( Nelnet ) that I may be eligible for XXXX ( XXXX XXXX XXXXXXXX ). In XX/XX/XXXX I filed the paper work. On XX/XX/XXXX, I was awarded XXXX. Because I was permanently XXXX before I went to school I was informed that the current balance would be forgiven as well as repayment of all the payments I had previously made. I contacted Nelnet, they stated yes I was to be repaid all of my payments but there was no time table for when that was going to happen. I waited. I have not received anything, nor been contacted. It has been 40+ days since I was awarded XXXX. I recalled Nelnet. They informed me I needed to talk to the department of Education. I called them they redirected me back to Nelnet. And they stated they do owe me my payments ( $ 15,000+ ) but they did not have a time frame of when they will repay that. This is ridiculous!!!. If I owed them money I have interest, late fees, and it affects my credit rating. But when they owe you money their is no recourse.
|
| 10/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I am in the midst of dealing with setting up my IDR plan to reflect my true earnings, as my current plan is reflecting income no longer received that was taxed in XXXX, but earned in XXXX. This is compounded by the fact that my child support was doubled this year in XXXX, despite having a split custody/shared placement arrangement. Needless to say, this has resulted in a further reduction of income, which I have been contending with as I struggle to also arrange payment to the IRS for a large tax bill, also due to the previous year 's earning from XXXX.
I NEED ASSISTANCE FROM THE LOAN SERVICER. I have contacted FSA and made another change request to the IDR plan that was on file, as I am not able to make the payment as listed on Nelnet, and I have not been able to get through to them.
I was provided with an update from FSA that the change would be reflected in up to XXXX weeks with additional correspondence from the servicer. I have attempted to reach out to Nelnet several times last month in XXXX, and now a few times in XXXX. Each time I am put on an incredibly long hold, never to speak with an advisor or agent, despite being given a " XXXX minute wait hold. '' This is absolutely unacceptable and quite frankly a little ridiculous. Until I am able to review my payment plan and submit my updated income information, which I have been attempting to do since XXXX, I refuse to make any payments.
|
| 06/30/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/XXXX I called Nelnet and was told I needed to send in documentation for an Income Driven Repayment plan. I had done this in XXXX and was told everything was received. I agreed to send it in again. After sending my docs a few days later I called Nelnet on XX/XX/XXXX. I asked if my documents had been received. I was told yes, my Income Driven Plan was completed and my next payment would be {$0.00}. I also logged into the site a fee days later and it said next payment due XX/XX/XXXX {$0.00}. On XX/XX/XXXX I received an e-mail stating that documentation was needed to reflect my gross pay in order to complete my IBR application. I had already sent this in and been told it was received and completed. I called back on XX/XX/XXXX asking about this and was told docs had not been received and on XX/XX/XXXX I had a payment due of {$270.00}. I explained what I was told on XX/XX/XXXX the rep was rude said it didn't matter the docs they needed weren't there and there wasn't enough time to send it in. I escalated to a supervisor and asked to have the last2 calls pulled. They said they will coach the rep. I re sent the docs in but I don't trust these people. Compliance was broken wrong info was given that can result in a negative impact to my credit report. The call center gives wrong info constantly and they are supposed to help us. I advised them I was making a complaint and they gave me this site.
|
| 01/25/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
Dear XXXX ; My name is XXXX, my address is XXXX XXXX, NY XXXX, and I became disable on XX/XX/XXXX. In XX/XX/XXXX I applied and submitted my discharge application for Total and XXXX with Nelnet for my student loan to be dismissed, and again in XX/XX/XXXX I submitted all the documents that are need for my student loans to be dismissed, and as of today Nelnet have not dismissed my student loans. In the mean time, my student loans are incurred interest and Nelnet has been issuing XXXX and XXXX every time. I have called them and been getting the run around from Nelnet representatives. My account number with Nelnet is XXXX, and XXXX. I have submitted the Discharge Application for Total and XXXX XXXX XXXX XXXX Department of Education, XXXX Servicing, XXXX, XXXX, XXXX, phone number is XXXX or XXXX. Nelnet email address is XXXX. Went I looked at my credit reports from all major credit reporting agencies it shows I have XXXX student loans when in fact is not true. Nelnet is reporting wrong information to all major credit reporting agencies, and is doing nothing about it to resolve the issues. It has put me in the position to seek help from Consumer Financial Protection Bureau to resolve my issues, since I am not getting any help from Nelnet. I can be reach at the address located in the beginning of my complaint letter, and you can also contact me at XXXX. I want to thank you in advance.
Sincerely, XXXX
|
| 11/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Prior to the covid student loan payback freeze I had a significant amount of time left on my forbearance with my student with Nelnet, was working at the time having my own XXXX XXXX as a XXXX XXXX XXXX XXXX at the time renting an office, and when XXXX hit I was stuck with a lease, was homeless for a few months, and working anywhere I could get a wi fi connection while not being allowed family, friends, or any public establishment.
So here I am working in XXXX XXXX trying to help people suffering from isolation losing money on an office I cant use and working virtually out of my car. I finally get back on my feet with a roof over my head and still paying back not only the rent lost from my prior office/private practice that I lost.
I am more than dissatisfied with nelnets minimal communication, not adhering to my request for a breakdown of my forbearance months left, and now all of a sudden acting like its a fresh pay back start after resuming student loan paybacks. Nope that doesnt fly with me and if they continue to ignore my requests these un empathetic individuals will likely face consequences as my grandfather is paying for a full investigation.
I have not XXXX XXXX to pay back and some time to get back on feet would be appreciated and I know I have at least XXXX or more months left on my forbearance which has been acknowledged by nelnet and acting like it never existed. Thank you.
|
| 02/28/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have had to correct my address information for my private student loans on a least three ( 3 ) occasions within the past one ( 1 ) and one-half ( 1/2 ) years. I have not received payment information for my loan since it went into repayment on or around late XX/XX/2022. For whatever reason FirstMark 's systems have placed my current address to an address I have not lived at in central Florida -- an address I have not lived at in over fifteen ( 15 ) years. In fact when my mother made a payment on my behalf in early XXXX FirstMark disclosed that the address on-file was the Florida address XXXX Because of the address error, I have not received bills, yet Firstmark has furnished informattion to the CRAs claiming payment is now late by sixty ( 60 ) days or more. Firstmark may claim that they mailed payment in accordance with " all applicable laws. '' But, the reality is the act of mailing a payment to an address that is from fifteen ( 15 ) years ago does not enable me to receive timely statements. The claim that somehow I should " be able to look at my statements online, '' assumes that there are no circumstances that would prevent such. As it stands, I am experiencing a shortage of medication that regulates a chronic medical condition, that without subjects me to extreme sensitivity to light and sound, for which both register as pain. During those periods I am unable to use a computer or phone.
|
| 10/26/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I was sent an email from XXXX XXXX XXXX XXXX offering to apply a hardship forbearance to a payment I was running behind on. The email advised me to reply help and my account would then be reviewed for a hardship forbearance. On XX/XX/XXXX I received a notification from Nelnet advising my forbearance had been approved and my next payment would be due XX/XX/XXXX for my regular payment amount of {$160.00}. To confirm this, I also logged onto my Nelnet account to verify I no longer reflected a past due balance. Today ( XX/XX/XXXX ), I received a statement advising I have a past due balance as well as a subsequent balance due on XX/XX/XXXX. I called Nelnet to discuss the discrepancy and was advised by multiple agents that the system made an error and that I did not qualify for the previously offered and applied forbearance ( 3 days before my due date ) leaving me unprepared and subject to a negative credit mark for an error that was not on my part. Nelnet has advised there is nothing they can do to help me in this situation and they will review the system however, they will not be able to provide me with feedback on what went wrong and if its been fixed. This means myself and other unsuspecting borrowers are subject to experience this issue again in the future which is completely unacceptable for an organization that has the ability to impact credit reporting and the livelihoods of its customers.
|
| 11/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I contacted Nelnet to request a hardship deferment on XX/XX/. The agent with whom I spoke indicated that, since I had recently updated my income/tax information on Studentaid.gov, she would process my application via phone. I never received information about this.
I called Nelnet again in late XXXX and in early XXXX and, both times, agents indicated that they would process my application.
On XX/XX/2023, I called Nelnet again and spoke with a supervisor. She contradicted previous information I received about processing the application via phone and said I would have to file additional information to begin the application. After a long consultation with her, I decided to initiate a 12-month forbearance ( which I did via phone per the supervisor 's approval ). The supervisor said I would receive an email, within within a few minutes or possibly a few hours, confirming the forbearance. I have still not received this email. The supervisor did say she would call me today on my mobile. I was in a work meeting and missed the call. She left a voicemail but no direct contact information -- only the main Nelnet phone number. I am now on hold for " greater than 90 minutes '' during my work hours.
Beyond the contradictory information and lack of confirmation via email, I have had to wait no less than two hours and as long as three to four hours to speak with a person at Nelnet. This is unacceptable.
|
| 12/28/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
XX/XX/2021 first mark services took over my student loan from XXXX XXXX, they bought out my student loan as XXXX XXXX did away with all private student loans. XXXX XXXX told me, as well as first mark services, that my account would stay the same, interest rate and payment. I have a military interest rate on my account per my agreement and signing of documents through XXXX XXXX. That was supposed to all transfer over since my loan was bought out, not new. However, first XXXX XXXX ( account # XXXX ) will not apply this, they are trying to change my loan they bought out to the interest rate and payment they want to. This has increased my payment and interest rate and it has been effecting my credit negatively since XX/XX/2021. I have called multiple times to get this corrected and have even spoke to our military JAG attorney. I have no processed with the attorney but I feel that is my next step. The last woman I spoke to from first XXXX XXXX told me she would submit my request and complaint and she sees no reason I shouldn't have my loan all remaining the same, interest and payment, but she did not have the access to change it herself. That was two months ago and nothing has changed. Please help me get them to resolve this issue. They bought out my loan without my consent and without me signing anything and want to change my original contract I SIGNED and AGREED to with XXXX XXXX. Thank you.
|
| 10/11/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
Older American |
|
My son 's father passed away, I am XXXX years old and struggling. 25 % of my pay is already being garnished from my check ( 15 % ) goes to the Department of Education and ( 10 % ) goes to PHEAA as well as ANY tax refund is immediately sucked out and immediately send to the Department of Education. I have paid SOOO much money in interest, collection fees, etc. that I do not see any end in sight and I will NEVER get these paid off so I can start on this one. I had absolutely no idea that when I was helping my son go to college that I would be paying back 3 different companies. I feel like I was totally misled because I sent a request for aid to 1 place and 1 place only. The money came from place only. I have tried to get out of default by making double payments for several months, but I was lied to. They told me when I could only make an additional $ XXXX that after 7 months, they would look at my situation and I would have a new lowered payment ... yeah, it's now {$1200.00}! I don't even have anywhere close to that leftover after garnishments! I filled out an application with all of my expenses and income which came out to about XXXX! I have just gotten out of the hospital for an XXXX and feel like I am being harassing every way I turn. If I had to do over again, I would have NEVER, EVER SENT MY SON TO COLLEGE BECAUSE IT IS KILLING ME!!! I have no more money. I barely have money for food!
|
| 05/02/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
The issue that I am having is such ; the credit reporting agencies claim that I owe for three loans that they claim were issued in XXXX but I only got one loan for one semester. I only attended XXXX one semester but there are three loans and I qualified for a Stafford grant then so that paid for a percentage close to XXXX XXXX XXXX. That's XXXX near one semester so why does the loan company day I owe for three more loans totaling almost XXXX XXXX? When I was in XXXX I filed a credit report and noticed that in XXXX they reported my loan was forgiven and since XXXX was involved in the loan scam I believe it was forgiven but as soon as I got released from XXXX a few months later in XXXX someone got three loans they say I owe for now but they are saying it's still from XXXX but I am certain they said I owed nothing in XXXX. Could you please help me with this issue? They refuse to forgive it and I've only had one loan and when I took as semester break I was charged and sent to XXXX so I never got to complete college. It's my first loan and I don't know why I don't qualify for forgiveness if worst things the loans are they original loans. And if they are why were they removed and then put back? And why does the credit collection companies buy debt that I still owe to the courthouse or county for court costs? Why do they keep selling it to other companies before it can arrange payment plans?
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| 04/13/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I am still currently in school and will not graduate until the XX/XX/XXXX. On XX/XX/XXXX, I submitted a {$1500.00} payment. The payment was not required. I am trying to be responsible and pay down my student loans before I graduate. Great thing, right? When I submitted the payment, I asked for it to be applied to my oldest loan that has the highest rate. The payment was instead applied to principal and interest. Thinking there was a misunderstanding, I 've asked three times now for Nelnet to correct the payment. I 'm not sure why an active student would want to pay principal and interest instead of paying down the principal - but hey! I 'm not a lender. Not only has Nelnet not corrected this matter, which only required simply following my wishes for the EXTRA, NON-REQUIRED payment I made, I now have received a response that they applied the payment to my newest loan. Coincidentally, that loan has a lower rate than the one I asked the payment to be applied to. They also backdated my XX/XX/XXXX payment to XX/XX/XXXX. Does that seem unusual to the CFPB to me? It sure seems deceptive and abusive to me. It seems as if the lender is going out of their way to ensure I DO NOT pay down debt at a higher rate. Considering how much time I 've spent trying to resolve this, including now writing to the CFPB, I 'm not sure I can even trust NelNet to handle my next payment correctly. Please investigate!
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| 10/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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On XXXX I received an email that my loans were coming due at the beginning of XXXX. The notice stated I would be notified of my payment due dates and amounts. Since then I have logged into the user portal many times to check the status, documentation, statements list, and notifications. There is nothing showing how much I will need to pay monthly or what the due date will be. There is a dashboard notice that lets me know I have been placed on Administrative Forbearance for the first month of payments, with no indication of when the " first '' month is. I have called four times and been placed on hold for over 2 hours each time only to be disconnected. I have sent two emails and received an automated response both times stating they were sorry but they won't be able to get back to me. Both emails provided links to common questions, that were neither specific nor helpful. The website advises you to review loan repayment plans but only provides a range of possible repayment amounts. For example, it will say the repayment monthly cost will be {$510.00} - {$1200.00} depending on eligibility. There is nowhere to actually sign up for a payment plan and advises you to call the number. At this point, I'm not sure what to do and this service provider has a history of marking your account as delinquent ( which is reflected on your credit report ) without providing you the due dates or amounts due.
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| 05/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My student loan servicer- Nelnet has said that if I pay ABOVE my monthly payment, any amount above my monthly payment needs to be allocated towards any interest on my loan. They are not allowing me to put extra money above my monthly payment on principle. This should be allowed according to the student loan borrower assistance XXXX XXXX XXXX XXXX. I have made this clear to the department of education as well as Nelnet and have submitted complaints, the dept. of education simply forwarded the complaint to Nelnet and Nelnet responded by sending me a document with my " payment history '' and a letter telling me I must pay interest first. I was asking about future payments for after the Covid pause. Past payments are not relevant at all. I am getting the run around and no resolution at all. I have 14 federal student loans of various amounts and each has some accrued interest ( for those before covid ) I asked about payments over the phone on XX/XX/XXXX, and reached out and submitted a complaint through the dept. of education XX/XX/XXXX, then got a response from Nelnet XX/XX/XXXX. Please note Nelnet didn't really address this at all. I would be happy to provide documents, and loan details and email received from Nelnet if needed. These are unfair, abusive and deceptive practices to collect more money from the student loan borrower. Thank you for your attention on this very important matter.
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| 04/20/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I dont have specific dates but a while back I submitted a reamortization request for my loan at Firstmark Services because I paid extra toward my principle. The monthly payment wasnt lowered as much as I thought it would be based on my calculations so I asked to see the paperwork for their calculations about 3 weeks ago. They said they could do this but around a week went by and I got nothing so I called back. They said that the request had been denied for an unknown reason so they submitted another request. Maybe around a week later I followed up because I still hadnt heard anything. They said the department was backed up because of the looming tax deadline and suggested I call back today if I hadnt gotten a response. This made sense to me so I obliged. Still havent gotten anything as of today so called and the loan advisor told me that I had to reach out directly to the customer service department. So I just did that XXXX minutes ago but Im doubtful Ill get the help I need based on my past interactions. Its a simple request and it feels like Im just getting bounced around. Seems like they are up to something sketchy. I know they make less money when I prepay which is why I think this. In the meantime while I am waiting for this paperwork my interest continues to pile up day after day. I have been holding off making another large payment toward my principle until I get this paperwork.
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| 12/04/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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As of XX/XX/2020 I received notification from XXXX that the results of my third attempt to amend incorrect data on my consumer file was deemed accurate by the creditor. To add insult to injury, not only did XXXX not remedy my file but they added additional incorrect reporting, which continues to hurt my credit worthiness.
Despite me providing XXXX with supporting documentation in writing to subsequent my claim, along with specific instructions to remove those inaccurate items and provide me with the tools they used to verify their decisionI was unable to preclude any of those items.
On XXXX, XXXX I spoke with an XXXX representative over the phone to air my grievances. We both agreed that the information was being reporting inaccurately. However, he advised he was unable to amend anything on his end without the confirmation from the original creditor. I then asked, if we both agree that it's inaccurate where does the responsibility fall on XXXX to remedy the situation. Also, why isn't XXXX being transparent about the investigation tools that are or are not being used to satisfy my claim.
I feel both XXXX and the original creditor ( US Dept of Edu/Nelnet ) are in violation of the FCRA. I reached out to the creditor directly for resolution and they were unable to provide documentation to support the inaccurate information on my report.
Someone has to step in. This is not ok
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| 11/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/2023 I called and waited on the line for over 90 minutes to get to a representative.
During our conversation she was able to explain how the XXXX program worked ( payment ) so I could optimize my payment impact. This was the good thing. I am on the program. They have one payment before this forbearance was put into place.
We also discussed having the forbearance removed. I was told that this is possible and would take a couple of weeks. I would be getting some info by mail. The only info I got was about the resolution of the borrower defense that was already taken care of previously.
About 2 weeks later I sent an email to them as a follow up to the situation where I again requested that my forebear be removed. I wanted to pay. I didn't want any interest to be added to my account. Any to build up since the XXXX program removes the added interest once you pay the amount.
I have attempted to call them again but to get to a rep the call would again be more than 90 minutes.
In my opinion it appears as if they are ignoring my request as it adds more interest to the account which would be added to my current principle benefiting the company. Nothing done with the first call or the email sent. No TXT, internal message or snail mail.
I can't afford to pay the full default amount so much if not all of what I would pay would only go to interest again benefiting the company.
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| 10/11/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Nelnet is my loan servicer. When I was younger I was frequently placing my student loans into forbearance because I was never properly counseled on how the interest would continue to compound year over year. My account number is XXXX. My current loan information only goes back XXXX years. However, I've been paying on this account every month with auto-deduct since I got married in XXXX. Presently if I go back just XXXX years it shows a principal balance of {$14000.00}. I am XXXX XXXX XXXX. I've been out of college since XXXX. Since only XX/XX/XXXX I've paid {$7.00}, XXXX in INTEREST alone, {$11000.00} toward principal, equalling {$19000.00}. How the XXXX is there STILL a balance of {$9700.00} when I've been paying {$220.00} every month since JUST XXXX?! AND, there were several years when I was paying {$440.00}! I have not worked since XXXX of XXXX ( 19 months ). I refuse to allow XXXX additional cent of " Interest '' on whatever amount I originally owed if I use a forbearance program. At what point can ANYONE determine that I've paid enough in compounding interest and principal? How can it possibly be fair that I still owe over {$9000.00} when I've been paying on this loan for " at least '' 18 years? When XXXX XXXX passed legislation that locked my interest rate at 8.0 % I've been prayed upon by lenders ever since. I can not pay another dollar towards this ridiculous " legal scam. ''
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| 07/05/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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The interest rate on my Nelnet-serviced loan recently increased by nearly 3/4 of a point. I received no notification of this change, and was directed to the servicer 's current rates page ( https : //www.nelnet.com/cXXXX ). My loan rate on this page reflected a lower rate.
I was then told to look into the rate with Congress as they set the rate. A website I was given indicated that changes in my rate should be discussed with the loan servicer due to the age of the loan ( https : //studentaid.ed.gov/sXXXX ).
I was told that a mass email about the rate change was not sent to my account or email address, and that there was no way to have it re-sent.
Several requests for third-party confirmation of the rate were denied.
At every turn, Nelnet has engaged in practices designed to maximize interest payments, so my skepticism with this unproveable rate should not be cast aside.
Nelnet should be required to notify customers when their rates are nearing a change, and provide third-party proof that the rates being charged are accurate as per decisions by Congress to increase them. Further, they should be required to maintain accurate information within their website with regard to the rates they are charging on billions of dollars worth of loans.
These practices would not be acceptable in any industry outside of student loans, and should not be acceptable in these instances either.
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| 12/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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An application for SAVE IDR was submitted the first week of XXXX and I received notice that it should be completed in about XXXX weeks and that I would receive updates on the application status every XXXX days. I was notified that due to the increased number of applications, processing time would take longer than expected, however, no timeline for the expected decision on the application was provided. Due to an over two-month delay in processing of my IDR ( SAVE ) application, my loan payments were placed on administrative forbearance and continued to accrue interest. While it was expected that interest accrues during the first month payments began in XXXX the delay in processing has resulted in three additional months of accrued interest, totaling {$6900.00}. I have emailed Nelnet and spoken to a customer service representative regarding this and was told I would be responsible for the additional months of interest while the IDR application was being processed. I was also told that due to Nelnet and federal agencies not having an adequate number of employees after budget cuts, the processing times for IDR applications took longer than expected. The poor planning on behalf of Nelnet and the federal government should not make me accountable for the additional interest that was accrued as a result. My application was submitted in early XXXX and I expected to be making payments in XXXX
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| 04/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
Servicemember |
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XXXX from Collage XXXX. Most of my past student loan from XXXX to XXXX was held by Nelnet before I consolidated over to XXXX. From XXXX until XXXX the servicer would not work with me to lower my payments to a reasonable payment plan with my income and family size. I remember Nelnet steering me into Forbearance Plans most of the time to play catch up with struggling past student loan minimal payment requirements. At the time I had my job I was bringing home for income $ XXXX with one child in my household. My payments at times were as high as $ XXXX {$400.00} monthly. Most of the time I had to stop paying because of housing, electric, and food was a priority. I almost defaulted but stopped the default by consolidating my student loan debt into XXXX. I even tapped into my 401K plan to pay down some of XXXX in student debt in order to drop my payments down to a reasonable amount for my current income. XXXX now has guided me into income payment plan but it took years of struggle and losing my son on a living permeant basis because of my high monthly payments and keeping up with daily house hold bills.
Sometime before I left Nelnet the servicer was down right mean to me as she quoted, " well you have to pay this back '', I don't care what income or family members you have in your household, just pay us ''.
I fell victim to Forbearance Steering mostly from Nelnet Student Loan Servicer.
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| 07/30/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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Several attempts have been made to resolve this issue, BEFORE It became a collection issue. I attended XXXX on-line, until I became XXXX. Because I knew I had obligation, I called and requested info for how to resolve the loan. I was turned over to collections, I called again to resolve. I submitted documents I was advised. I was denied. I called again and was again advised to submit different/more documents. I obliged. this continues on this back and forth and continued submission of the requested info, only to be informed I did not submit the correct information. Garnishment has now since began against my XXXX benefits. Also, keep in mind I have also been informed, if I was able to return to school, any school, I would not be able to transfer any credits accumulated while at XXXX. I called again to Nelnet to check status of my application, and again advised, of different info will need to be submitted. I am truly starting to feel scammed. How am I responsible for a school loan, for an education I am unable to use, and how can I be a responsible adult if I am repeatedly receiving inaccurate information that is critical to resolving my issue? I have escalated to Nelnet, XXXX, and XXXX XXXX, No one can help me. I am done submitting all of my personal information. I have proven I am XXXX at this point. Im also questioning, how am I responsible for a loan for education I can not use?
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| 10/22/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Nelnet is misleading consumers regarding how excess loan payments are allocated. In XX/XX/XXXX, I learned that Nelnet had grouped two different loans ( different dates of origination and different interest rates ) so that my excess payments were misapplied. Nelnet had to " redisclose '' the lower interest rate loan, and as a result, I had to either ( 1 ) pay an extra {$300.00} a month ( in addition to my regular monthly payments ) to continue to make payments on my loan that were paid in advance or ( 2 ) make no payments on the loans paid in advance until they became due.
In addition, when I had them ungrouped, I gave special instructions to Nelnet that I wanted all payments in excess of my minimum payment to be allocated to the highest interest rate loan. I reviewed my account today and, with the payments having been inappropriately allocated in spite of my many calls to Nelnet, I once again called. They told me that the Nelnet policy was to apply excess payments to " the highest interest rate loans with the largest loan balance. '' In reality, they were allocating my payment to apply my excess payments to the lowest interest rate loan because it had the largest principal balance. They also had changed my autodebit amount ( again ) without my permission because, per customer service, FEMA issued a disaster declaration for my area and mandates that all loans be put in forbearance.
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| 09/13/2018 |
Yes |
- Debt collection
- Private student loan debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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I received a phone call from XXXX XXXX onXX/XX/XXXX in an attempt to collect a debt in the amount of {$630.00}.
On XX/XX/XXXX, I requested two months of forbearance on my loans because I lost my full-time job. These were granted with no issues, and I was not informed of any restrictions moving forward on using the rest of my forbearance months ( XX/XX/XXXX remaining ).
I do not have a full-time job, and my monthly income is {$1800.00} ( I work three part-time jobs ). I am unable to afford my fixed expenses ( {$2400.00} ) in full so I attempted to speak with XXXX about using some forbearance while I tried to catch up. However, they informed me that 9 monthly payments must be made in between the use of forbearance before another 2 months can be used.
This is the first I've heard of these stipulations. I am behind on this loan and if I have 10 months of forbearance, it would be helpful to be able to use it since this is why it exists. I'm working on pulling up my promissory note from when I originally signed the loan with XXXX in XX/XX/XXXX ( XXXX now services XXXX XXXX loans ) because I don't believe I was ever informed of us. If I was, I would have potentially reconsidered using the forbearance some months ago.
This aside, XXXX was unable to work with me any further on. Is this what it's come to? If people can't make a payment, they just push you into a bigger hole of debt?
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| 09/25/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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Nelnet is my student loan servicer.
I have attempted several times to resolve inaccurate / incorrect information being reported. Nelnet has been charging interest on my student loans during COVID ( XXXX ). After speaking with the Department of Education today, I was informed by the representative that this is in fact true. I believe that I was supposed to be at XXXX percent ( 0 % ) during COVID, and I understand that this has ended XX/XX/XXXX. Additionally, I am a participant in the Sweet v. Cardona settlement. My Borrower Defense Application # : XXXX has been approved ( see attached email ). I understand that at the time of the Borrower Defense process, that interest would continue to accrue ; however, COVID happened, and the interest should have stopped accruing on my loans during this time ( XXXX XXXX ). This is not the case. My balances on my loans continued to increase monthly ( see attached consumer reports ). I believe that Nelnet has engaged in " Unfair or Deceptive Acts or Practices '' charging me interest on my loans when Nelnet was not suppose to do so during the time of COVID, causing the balance to increase AND causing my credit utilization to increase astronomically, thus negatively affecting my credit. Additionally, I have filed a Feedback complaint ( case # XXXX ) with the Department of Education on XX/XX/XXXX, in addition to this complaint with the CFPB today.
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| 08/17/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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My student load was recently transferred from Great Lakes to NelNet.
The entire transition process has been a nightmare. But it has now just gotten absolutely worse.
I have submitted several requests for assistance through their online form ( while logged into my account ). I have not received any responses ... until today.
Today ( XX/XX/23 ) I received an email from someone named XXXX ( I am leaving out her last name to protect her confidentiallit ) - who, is another CU/STOMER of NelNet. / XXXX XX/XX/23 - Nelnet responded to one of MY requests, but sent the response to XXXX!!! The email string included ALL of my personal information, INCLUDING my Date of Birth and SOCIAL SECURITY NUMBER!!
This is a clear violation of the Federal Debt Collection Practices Act ( FDCPA ), Florida Consumer Collection Practices Act ( FCCPA ), and countless other state and federal laws and regulations.
I am completely at a loss here! I don't even know what to do now! I submitted XXXX different requests for assistance through their online form..this is the ONLY response to any of them. So did the other XXXX ALSO go to some other person? Do XXXX other people now also have my DOB AND SS!! I now have to LOCK all of my credit reports and monitor for Identity Theft! This was not some XXXX XXXX XXXX issue... this was clearly done by the company employees who have absolutely NO idea what they are doing!
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| 02/14/2023 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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To whom it may concern, THE TERMS YOU AND YOUR REFER TO Nelnet.
This document revokes all options for remedy requested prior to the date of the notarizing of this document.
Attached are the communications, violations, and exhibits for evidential proof.
BE MINDFUL SOME VIOLATIONS ARE CONSIDERED BOTH CIVIL AND CRIMINAL.
This is my final plea for remedy, in which, I will proceed with the filing of complaints. Ive recently sent communications, Exhibit B, Exhibit F, via USPS mail, Exhibit G, requesting remedy for the damages caused by your willful act ( s ). I received correspondence in regards to my requests, Exhibit E, stating, Thank you for contacting Nelnet. We have received your Validation of Debt request on XX/XX/XXXX, please allow up to 30 days from the date of receipt for a response to mailed.. I acknowledge your admission of handling the account ( s ), Exhibit E. Regardless of the admission, I felt the response was disrespectful and emotionally triggering. You blatantly ignored my numerous requests for validation during the year of XXXX, and refuse to take responsibility for your willful injurious act ( s ) of torture. Yet, youre admitting to your possession of the account prior to my receipt of Exhibit E, which furthermore, verifies your guilt of the following violations attached to this communication, along with exhibits for evidential proof, but not limited to.
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| 11/25/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I was in deferment since XX/XX/XXXX. XXXX is reporting on two of my accounts that I am 90 and 120 days late ( XX/XX/XXXX and XX/XX/XXXX on each ). I was in deferment firstly. Second, they report in every month prior to XX/XX/XXXX that I am on time. So then, how can I be 90 days late in XXXX seeing that I was on time just 30 days prior.This is an injustice. This complaint extends to the two reports I have with Nelnet as well. In XX/XX/XXXX ( on deferment mind you ), they report me on time and then 90-120 days late XX/XX/XXXX through XX/XX/XXXX while I was on deferment. They do the same thing in XX/XX/XXXX through XX/XX/XXXX and once again in XX/XX/XXXX. This is exactly the same for both reports.
Now, doesn't law state that anything on my report that is untimely, inaccurate, or unverifiable MUST be removed? Everyone knows that there are no months with 90 days in them. So, since there are no months with 90 days in them, reporting me late 90 days ( not once, but a combined 5 times ) would be inaccurate! And what was it the FCRA stated about inaccurate information? That's right! It must be removed. How is it that XXXX, Nelnet, and XXXX all ignored my dispute and continued to report inaccurate information? I know my rights and the law. For three companies who operate daily under this law to continue reporting this inaccurate information in a huge violation of my rights and the law.
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| 04/15/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My student loans went into repayment XX/XX/XXXX with XXXX servicer Nelnet. Ever since I have received informational emails from them alerting me to the fact that my payment due date is approaching. These emails should be helpful, but they are not simply because they are frequently inaccurate both with regard to the due date as well as with regard to the payment amount. Often, the payment amount required is higher than what was quoted in the informational email. This makes it terribly difficult to correctly budget my still limited income. A few examples are as noted below. Note for CFPB. I have original copies of all communication available for your review should you want them. For simplicity, I am quoting the notes. Example 1 Email received XX/XX/XXXX, with email ID XXXX " This is a reminder that your student loan payment is due tomorrow, XX/XX/XXXX, in the amount of {$57.00} '' The actual due date was XX/XX/XXXXExample 2 Email received XX/XX/XXXX, with email ID XXXX " Your Payment Information Account : XXXX Due Date : XX/XX/XXXX Amount Due : {$96.00} '' The actual payment amount due was {$290.00} Example 3 Email receivedXX/XX/XXXX, with email ID XXXX " Your Payment Information Account : XXXX Due Date : XX/XX/XXXX Amount Due : {$130.00} '' Upon logging into the Nelnet website, I see that the due date is actually XX/XX/XXXX and the amount due is not {$130.00}, but {$230.00}.
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| 02/27/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
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Web |
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On XX/XX/XXXX I contacted Great Lakes about a student loan that has been transferred from them to Debt Resolution and then transferred to XXXX. All three times the loan was reported to the credit bureaus, which made it appear that I owe more than I actually owe on the loans. I spoke to a loan processor and explained to him that Great Lakes double reported and also made false claims that I maid some payment and missed some payments when I have never made a payment to Great Lakes. It was reported that I made and missed payments between XXXX XXXX. With XXXX being the last time that Great Lakes reported. I was told by the loan processor that my issue was above his pay grade and that it will be falling off in a couple of months and that I should let it fall off. He was able to see where ithe incorrect information was reported to the credit bureaus and he then transferred me to someone else that could remove the information off of my report. I was the told by an agent that I had to dispute the information qith the credit bureaus in order for them to remove it. I stated that I had disputed the incorrect information several times and each time Greaymt Lakes responded that the information was correct. She than stated that they do jave a dispute from XXXX and that I needed to dispute the inaccuracies with all four ( XXXX, XXXX, XXXX, and XXXX ) in order for it to be removed correctly.
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| 01/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Report provided to employer without your written authorization
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Web |
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I, XXXX, the natural person is still a victim of identity theft and the non authorization of credit reporting from third party bureaus such as XXXX. these accounts are with DEPARTMENT OF EDUCATION NELNET INC, LOAN SERVICER. this is willful defamation. FCRA Part ( A ) ( XXXX ) ( B ) ( XXXX ) violation by reinserting information of the said account without notification, FDCPA Section 807 ( 8 ) ,805,806 violations as well. The information was already deleted please delete them for good, .DEPT OXXXX EDUCATION 'S NELNET XXXXNC. which is ( still reporting )?, XXXX has held an investigation longer then 30 days and with willful intentions to keep reporting another FDCPA violation liable for damages. I have peacefully notified all arrived with proof of claim and statement, and have defaulted Nelnet Inc, with a Notice of Default via mail XXXX XXXX. I have not authorized any reporting or information nor should the information be reporting on my reporting due the primary nature of this investigation and complaints of not have any written instructions or " permissible purpose " pursuant to 15 US code 1681 B, also 15 USC 1692, they have no permissible purpose or my written consent. Pursuant to the 4th Amendment, these companies are blatantly and fraudulently harassing and defaming my name and character. Not to mention the Nelnet Class action suit filed XX/XX/2021 due to predatory lending.
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| 09/24/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
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Web |
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While I was studying abroad in XXXX ( about a month after graduating ), Nelnet stated that I made a late payment. The entire time I was in XXXX, which was for over 1 year I never received any information regarding the loan nor payments. I was unable to see any mail sent to my house as I was abroad. Before I left for XXXX, there was no communication between Nelnet and myself. I never received any form of communication from them telling me I was going to have to pay soon. I also have loans with XXXX XXXX, a private lender, and was paying on those while in XXXX. Had I known about Nelnet loans, I obviously would have paid them in a timely manner. I have provided proof of my time in XXXX and they have consistently denied my requests to fix my credit report or even negotiate with me. Upon returning to the US in XX/XX/2017, I checked my mail and saw the letters from Nelnet. I immediately called and started a payment plan with them. I have never been late on any payment. They have marked my credit score with 9 late payments ( 1 for each loan ). This is creating havoc in my life and is forcing me to find cosigners for each and every major purchase needed. I have been denied by various credit advantages due to this incorrect information on my credit report. All I am asking if for someone to try and understand my situation. This is making my life very difficult when it should not be.
|
| 02/13/2018 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
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XX/XX/2018 ... XXXX XXXX a subsidy company of XXXX XXXX XXXX XXXX is the new third party company used to apply for financial aid for my sons private school. The upcoming year will be my sons second year at this private school. He attends the school made affordable by a tuition need scholarship. It is now required to apply for aid through XXXX XXXX. The application process was previously of no cost to the applicants as it was need based. Facts Is targeting low income families by requiring payment to submit the grant application. Other companies have a waiver available for situations of this type. Facts does not offer such and in turn is prohibiting access to financial aid for students unable to pay cost of tuition and excess fees. Without the submission of the aid application by the due date the student misses the opportunity for scholarship opportunity. When Facts was contacted about a fee waiver the company agent says this is their bread and butter there is no way to submit financial aid application without paying the fee. This is appears to be a predatory discriminatory practice against need based students. As an unemployed single mom trying to gain access to better education services for my child, this is poor business and it needs to be addressed. XXXX takes advantage of student loan borrowers and now has turned to blocking opportunities from secondary school students.
|
| 09/10/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
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|
Web |
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There are XXXX loans at issue. Both were taken out in XXXX XXXX while I was at XXXX XXXX. The loans were initially serviced by Great Lakes but were then transferred to Nelnet.
After receiving the funds, but before any academic assignments were due, I was struck by a car while walking in a crosswalk. I suffered a concussion ( among other injuries, which arent relevant ) which prevented me from being able to complete assignments. I tried, but could not focus long enough without the concussion becoming a factor. Ultimately the school dropped me for no -participation and I was deemed ineligible for the loans I was received.
In XX/XX/XXXX, Nelnet sent me a thirty day demand letter. I was unable to pay the loans in full, and on XX/XX/XXXX, Nelnet stated that my loans were in the process of being transferred to XXXX.
XXXX has no record of the loans in their system. I spoke to an agent at the XXXX XXXX XXXX and they said they have not received anything from Nelnet regarding these loans. According to XXXX customer service, my loans are in good standing. But according to XXXX financial aid department, who have forwarded XXXX emails, Nelnet claims the loans are still in default. Based on the speed with which XXXX XXXX XXXX responds to me with messages from Nelnet, Nelnet is prompt at replying. But they have not provided an explanation why the loans have not been transferred.
|
| 04/07/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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|
OnXX/XX/XXXX I applied for a total and XXXX XXXX Discharged with the XXXX XXXX XXXX XXXX I was approved on XX/XX/XXXX of my approval on my discharge of all student loans with NELNET. The amount was for a total of XXXX to be discharged. The said it would be reported at the end of the month to all three credit companys as, paid in full closed. At the time I applied for discharge my loans were current, and in good standing on all there of my credit reports. NelNet reported on XX/XX/XXXX a increased balance on my credit reports of a total of XXXX in student loans. Not only did they not close, the accounts and report them as paid, they tranfered the loans to another part of NelNet that handles the discharge for the XXXX XXXX XXXX XXXXXXXX. So now on all my credit reports it shows I have loans with NELNET/XXXX it also shows Nelnet XXXX XXXX XXXX XXXX. So its double accounts dropping my credit score 167 points. I got denied housing becuase high balance of student loans. I am XXXX, and about ready to be homeless. I spoke with XXXX through email I called both parts of NELNET and they said it was suppose to be reported as, paid and closed with XXXX balance. I got my letter of discharge, and everytime I call I get the same response your loans have been closed with Nelnet and we report at the end of the month to the credit companys. We will report the accounts as, paid and closed.
|
| 07/03/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
|
I graduated from the University of XXXX XXXX in XX/XX/XXXX and consolidated my loans with Nelnet. I now make payment for the private portion of my loans to Firstmark Services and Nelnet for the Federal. ( I believe they 're one in te same ) I was to receive a 1.00 % interest rate reduction after 48 months of ontime payments for my private loan. I was to receive a reduction to my federal loans also which I finally received after fighting them on it! I have always made on payment for both loans. For some reason they are saying that for my XXXX/XXXX/XXXX payment it was received on XXXX/XXXX/XXXX and therefore late and I do n't qualify for the private loan discount. They changed my due date a few times throughout the period. I do n't understand why I qualify for one and not the other? Most Likely because it was originally a {$61000.00} loan and they collect more Interest. If you look at my repayment history you will see I have been very diligent about payments. In fact I 've never missed a payment on anything in my life! Especially this loan. After over 11 years of payments my balance is only down to {$44000.00}!!! I feel completely cheated that they wo n't honor the interest rate discount. They wo n't provide me with proof of the payment invoice showing the date. The payment was made electronically. I need help resolving this matter. I feel taken advantage of by this lender.
|
| 01/02/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have been experiencing nonstop problems with Firstmark since 2020. They were failing to apply my monthly payment to all of my accounts leaving some unpaid and overdue.
Today ( XX/XX/XXXX ), I tried to make my normal monthly payment for XXXX, which is due on the XXXX, about 6 days late - please note, I've been making overpayments every month for XXXX years. My XXXX payment is not due until XX/XX/XXXX. I went onto the website to make my normal XXXX payment ( again, actually an overpayment, which I've been making in the amount of {$470.00} for nearly 10 years even when my minimum has been {$420.00} or less ) and today the minimum amount due includes XXXX 's amount, 24 days early. In other words, I should only have to pay {$410.00} ( minimum amount due, 6 days outstanding ) for XXXX and wait to make my XXXX payment later this month. I should not have to owe XXXX 's payment now.
I have been dealing with XXXX 's customer service mistakes for 2 years and they have demonstrated a complete lack of competency so that calling them is useless, time consuming, and extremely stressful.
I respectfully ask CFPB to assist with XXXX 's decision to arbitrarily force borrowers to make their next payment along with the outstanding amount when the next payment is not due yet. The website won't let me make a XXXX payment without making the XXXX payment as well. See screenshot attached.
|
| 07/12/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
On XX/XX/2023, NELNET : I submitted the enclosed disputes regarding my federal student loans through Nelnet. The dispute was sent to XXXX, XXXX, and XXXX. I have been in the process of purchasing a new home and my loans went through the Fresh Start program. As per the two conversations that I had directly with the Department of Education, I was told that all negative information that was previously reported would be removed. The disputes were specific to each bureau. Nelnet decided not to pursue the disputes. Instead, I received a letter dated XX/XX/2023, with contradictory wording. It starts off by stating that after a careful review of my account, a determination was made that no adjustments are needed. The reason provided was because of an incomplete or invalid dispute. This was followed by claiming that under the FCRA a data provider doesnt need to investigate disputes received directly from consumers. For starters, the dispute came directly from the bureaus. Furthermore, the results should have also come back from the three bureaus. That never happened. Just a form letter from someone who didnt take the time to review the disputes.
XXXX, XXXX, & XXXX The attached response from Nelnet indicates that you didn't provide the information listed in my individualized dispute sent to all three bureaus. You too share a part in the blame for my credit reporting incorrectly.
|
| 09/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Failure To Respond To Debt Validation Letter XXXX XXXX XX/XX/2023 Account # XXXX Due to ( The department of education/Nelnet ) your companys failure to respond to my validation of debt request within the 30 day timeframe you are legally required to remove these alleged debts from my consumer report. I have email receipt that your company received my letter request on XX/XX/2023. Your offices confirmed via email that it was received on XX/XX/XXXXXXXX XXXX XXXX which I have uploaded on this complaint. Which it has now been well over 30 days. Due to your company not validating this alleged debt which you are legally obligated to, you are no longer allowed to continue having this alleged debt on my consumer report. This an official request to have your offices remove the invalidated information from ALL 3 major credit bureaus ( XXXX, XXXX XXXX XXXX ). If I am not mailed completion of this request within 30 days your offices will in fact be in constitute of fraud under both Federal and State Laws. Due to this fact, if any negative mark is found on any of my credit reports by your company, I will not hesitate in bringing legal action against your company for the following : Violation of the Fair Credit Reporting Act, Violation of the Fair Debt Collection Practices Act, and Defamation of Character.
I will be waiting for your companys response Thank you for your cooperation
|
| 03/10/2023 |
Yes |
- Debt collection
- Federal student loan debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I was contacted regarding my student loan debt about a student loan forgiveness program by Processing Direct. After much deliberation and asking many questions with answers of assurance this information was correct I agreed to pay {$75.00} every 2 weeks for 4 months and as long as I recertify yearly for the next 4 years and make less than {$120000.00} a year the remainder of my loan will be forgiven at that point through a revised pay as you earn program where I will owe $ XXXX monthly after the initial {$600.00} is paid. After all 8 payments cleared I received a letter from federal student loan services about my request for loan consolidation with a pay as you earn loan for a monthly payment plan over a 10 year time. I called and spoke to someone where the letter cane from and cancelled that loan and he gave me a number to CFPD illegal activity because he said there are no forgiveness plans by those guidelines given by Processing.Direct. Reported through the phone number and was given this site to file a report. This company is lieing and taking advantage of people by misleading them into thinking they are doing something to benefit them when they aren't. Taking money from people and their families while providing false assurances and information. I can file for pay as you earn through my student loan company. None of the money they took went towards my loan balance.
|
| 03/14/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
Nelnet is still in violation of FCRA, None of my loans are THE SAME on XXXX or XXXX. My XXXX only has XXXX Nelnet accounts, and the other ones were deleted because the validity is incorrect. I 've disputed multiple times, reported to multiple organizations, I 've even contacted the ombudsman and no one has investigated. XXXX loan on XXXX has XXXX late pays on XXXX it has XXXX and on XXXX it does n't appear. I 've asked Nelnet to send written proof of the delinquencies and they have not. I 've asked Nelnet for copies of the signed contracts between them and my original servicers and they have sent no such thing. Now Nelnet number XXXX core value is the " customer '' but that 's not the case. They have offered no customer service and any dispute the just sent the typical " script '' reply message without any investigation. I need a supervisor and someone in the executive office to handle this ASAP. Every month that I have disputed there HAS BEEN AN UPDATE OR CHANGE which shows they do NOT have the files or info, which is WHY they ca n't sent me any contracts. The next step is to file in small claims court AGAINST NELNET AND THE BUREAUS, because NONE of the governmental agencies are helping as this subject is important. I have every letter that Nelnet sent and every dispute which shows an updated status EACH time. Please delete all Nelnet account from credit reports ASAP.
|
| 11/16/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
My student loan servicer, Nelnet, notified me via message in its customer service portal on XX/XX/2023, that the XXXX loans in my account had entered into an Administrative Forbearance, which had begun the day before, XX/XX/XXXX.
Official correspondence from Nelnet ( attached ) stated that the Administrative Forbearance would be in effect between XX/XX/XXXX and XX/XX/XXXX, and the estimated interest to accrue on my loans during this time would be {$0.00}.
Instead, interest continued to accrue on my loans each day of this period according to the usual rates.
I emailed Nelnet 's electronic helpdesk on XX/XX/XXXX ( attached ) to raise the issue and ask for a resolution. The automated response stated that I should call Nelnet directly and insinuated that there would be no direct reply to my message.
I called Nelnet on XX/XX/XXXX at XXXX EST and asked for an explanation and resolution of the situation. I spoke with the customer service representative for XXXX minutes. They offered to ( a ) remove the Administrative Forbearance or ( b ) send another letter stating that interest was accruing correctly on my loans ( and implying that the original letters were incorrect ).
I refused both and told the representative that I'd file a complaint with both CFPB and XXXX for deceptive business practices. The representative had no other response other than to say " sorry. ''
|
| 10/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
Nelnet Employees ( Men and/or Women ) It is against the law for employees to abuse securities instruments and misuse entrusted property to create fictitious debts, sold those debts to other companies only to come back stating that the Grantor and Sole beneficiary of the estate owes that company who bought the debt.
Employees do not have a written agreement signed by myself where every alive and living in the creation of God Almighty Creator were present. Employed at Nelnet werent given written consent or authorization by me to report, false and inaccurate information to consumer reporting agencies so they can profit from doing so. I have the proof that the information is inaccurate and is not true, otherwise these employees must admit or deny whats listed in this audit.
Payments for the accounts, the terms and whether or not the account is current : Credit Reports are made up reports containing security backed instruments that are sold for profit and gain.
Non of the payments amounts are the same and does not add up. Employee at consumer reporting agencies are stating that the payments are paid up as so called agreed but theres still debts listed with terms of 300 months for {$0.00} a month. This would proof of having 300 months for these employees to benefit off my sweat equity while I suffer financially and are literally being plundered as well as stolen from.
|
| 09/08/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Dept of Ed is still showing that I owe {$36000.00} in student loans and responded to the last complaint saying I still owe, DESPITE me providing documentation showing PAID IN FULL. This student loan has been paid for for quite sometime. I WILL NOT pay a second time for something I DO NOT OWE. On top of that, I became XXXX 3 years ago after a XXXX XXXX XXXX that STILL requires further XXXX and has left me unable XXXX XXXX, do my daily activities, left me with EXTREME nerve damage, and I am in the middle of a malpractice claim for. The LAST thing I need is for someone to report FALSE information to my credit, since I may need my credit for my XXXX.
I do not know how many times I have to complain until SOMEONE takes it seriously and stops reporting " verified ''.
I am providing two documents from XXXX showing the student loans were paid in full, as well as photographs of my leg injury that I am dealing with.
I have paid my debt in full and now am faced with a lifetime of XXXX and have to continue to fight for what is right against companies that simply buy and sell false information.
Again, this debt is paid. I WILL NOT PAY AGAIN, even if I could. It is sad that companies like this can continue to destroy the lives of the innocent, especially those who are a disabled. I hope people are proud of themselves for picking on the weak. Nothing but a bunch of bullies.
|
| 10/14/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Around XX/XX/XXXX, I received a notification from XXXX XXXX that I had a student loan account that was reported as a delinquent. As a result of the information provided by XXXX XXXX, I was able to contact my federal student loan servicer ( Nelnet ) and let them know that I had received no prior communication from them, and was unaware that they would be servicing my federal loans. During our initial conversation, they even verified that they had my appropriate email address and phone number on file. At that time, I was notified by a Nelnet representative that I could consolidate my loans, which would bring the accounts current and that they would remove the negative report from my credit score.
On today, XX/XX/XXXX, I applied for credit for a separate loan product with another company and received a notification that I was denied due to the delinquency still being reported on my credit report. I then called Nelnet, who informed me that the information that I was given by another one of their representatives was false. The representative I spoke to today, also initially claimed that she couldn't find in their records when someone would have told me this, which I believe to be a lie in an attempt to cover up the false information that I was given, as she later stated that I had previously spoke to four different people during the time of my initial complaint with them.
|
| 03/26/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
Nelnet is reporting incorrectly that I am 120 days past due on partial account numbers : XXXX and XXXX ( please see page 14 of the attached credit report ). I was XXXX at this time ( copies of orders attached ). Pursuant to the XXXX ( XXXX XXXX XXXX XXXX ) these benefits may be used to delay payments and/or defer payments. Please see Benefits offered by the XXXX listed below.
Benefits offered by the XXXX include : Lets you terminate your telecom contracts ( telephone, cable, internet, video & audio streaming, etc. ) if you relocate for at least 90 days to a location that doesn't have coverage under your current provider Lets you end a vehicle lease you signed before joining if you are mobilized, XXXX XXXX, or deploy XXXX for at least 180 days Lets you end a housing lease without penalty if you deploy for 90 days or more Lets a surviving spouse terminate a lease if their partner dies on XXXX XXXX Lets a military spouse claim either their home of record, the service member 's state of legal residence, or the state they are living in for tax purposes Limits interest on all loans taken out before joining the military to XXXX percent. This includes auto loans, mortgages, student loans, credit cards, etc.
Also, it says that if you use any of your XXXX rights and delay payments it won't reflect on your credit report This inaccurate reporting is harming my XXXX XXXX.
|
| 08/10/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Several months ago I called in to customer service and inquired as to how to aquire a payoff letter for the purposes of loan consolidation.
I was directed to the website and directed by XXXX customer service how to access this information. The payoff letter that was generated is attached to this correspondence.
After submitting this attachment to XXXX, my consolidation bank, a check was then sent with pay off instructions with my consent to close the account Iafter completion of the payoff transaction.
One week ago, I was checking my credit report and realized that XXXX put a 60 day past due notice on my previously closed account. Completely confused, I called XXXX customer service to get answers.
Upon gathering more information the customer service agent, I realized that XXXX previous agent MISADVISED me and did not give me the correct payout information.
I did not receive any corresposnce from XXXX as to say that my loan was in default and that the process of loan consolidation was incomplete.
I immediately paid off the past due amount.
I am asking XXXX to please remove the any delinquencies associated with this account from the three major credit bureaus and bring this account back in good standing.
I now have to redo my consolidation loan because of this error so Im also asking XXXX to please email me the corrected payout letter for this purpose.
|
| 08/10/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Several months ago I called in to customer service and inquired as to how to aquire a payoff letter for the purposes of loan consolidation.
I was directed to the website and directed by XXXX customer service how to access this information. The payoff letter that was generated is attached to this correspondence.
After submitting this attachment to XXXX, my consolidation bank, a check was then sent with pay off instructions with my consent to close the account Iafter completion of the payoff transaction.
One week ago, I was checking my credit report and realized that XXXX put a 60 day past due notice on my previously closed account. Completely confused, I called XXXX customer service to get answers.
Upon gathering more information the customer service agent, I realized that XXXX previous agent MISADVISED me and did not give me the correct payout information.
I did not receive any corresposnce from XXXX as to say that my loan was in default and that the process of loan consolidation was incomplete.
I immediately paid off the past due amount.
I am asking XXXX to please remove the any delinquencies associated with this account from the three major credit bureaus and bring this account back in good standing.
I now have to redo my consolidation loan because of this error so Im also asking XXXX to please email me the corrected payout letter for this purpose.
|
| 04/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I was transferred from Great Lakes to Nelnet for my federal student loans on XX/XX/XXXX. My loans have been in Covid Forbearance since the beginning of Covid and I have made payments towards them ( XXXX this year alone ). I have XXXX accrued interest as I have been making payments and the interest rate has been XXXX Today, XX/XX/XXXX, I get a notice that my account is ready at Nelnet. When I log in I noticed that my account has accrued interest in the amount that is equal to 14 day across both loans ( note that is 14 days between XX/XX/XXXX and XX/XX/XXXX ) I call them to remedy the mistake, they tell me it is because I have accrued interest since before Covid. I tell them that is impossible as I have payment receipts as well as emails from Great Lakes about this transfer that state I have a {$0.00} interest balance AND the math is exactly 14 days, they do not believe me I fear that they are going to continue to charge me interest every day, incorrectly and illegally, and I can not stop them The documents I have uploaded : Greak Lakes XX/XX/XXXX XXXX - Receipt of payment in XX/XX/XXXX that shows XXXX accrued interest Great Lakes Nelnet XXXX - Notice from Great Lakes that my loans will transfer on XX/XX/XXXX and that I have {$0.00} in accrued interest Nelnet Loan Info XXXX - My accounts at Nelnet as of XX/XX/XXXX that show that I have accrued 14 days of interest
|
| 08/04/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
My federal student loans service released from Great Lakes to Nelnet in XXXX. I have received only 1 email from Nelnet to advise me of the transfer. No letters. I have been trying since XX/XX/XXXX to access the nelnet site to review the information and the debt amount now serviced by nelnet and can not access the site. I keep emailing and trying to call nelnet to tell them that I can not access my loan account to no avail. I believe my loan is eligible for additional months/ payment being credited to my loans- and want to know how close I am to being to the 25 years of repayment. How do I find this information out sonXXXX know how many more years I have to pay under my current IDR plan? I also need confirmation that my payments when they start in XXXX will still be around $ XXXX month which is what I agreed to in XX/XX/XXXX when I refinanced my loans and co silicates under the federal program. I have been making payments on my loans since XXXX, if not earlier and think I am closer to the 25 years of repayment period but dont know exactly wheee I am at. I want to know how many More years do I have to make payments under my IDR plan. Also need to have access to the nelnet site. Its ridiculous to transfer these loans and then not have the capability to allow borrowers to access their loans and ask questions about the loan, including verifying the debt amount owed.
|
| 08/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
NOTICE TO AGENT IS NOTICE TO PRINCIPAL NOTICE TO PRINCIPAL IS NOTICE TO AGENT As a living breathing woman I am aware of my unalienable rights which have been infringed upon.I am stopping all communication through medians other than that through Mail, I am demanding that you stop all collection activities and that includes reporting anything to my consumer report with the consumer reporting agencies, creditor, and debt collectors. In pursuant to 15 USC 1692C ( C ) Ceasing communication If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt I am refusing to pay the alleged debt, and if once again anytime you communicate with me I demand that it must be through mail. I am aware of my open end credit plan as defined in 15 USC 1602, With that being said i am also aware of my credit file and I want to see the transactional history, I want to see my audit trail ( File ) To verify this alleged debt that you are stating me the living person is obligated to pay i demand my audit trail.
Send everything to the address below, and once again that is the only medium of communication We will continue speaking through.
XXXX XXXX XXXX XXXX Florida XXXX
|
| 08/03/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
On XX/XX/2021, I sent Great Lakes a letter stating that the loan on file for {$44000.00} is not correct and demanded a removal off my consumer report. They followed up on XX/XX/2021, by stating the debt was paid in full, closed, paid, and the balance as '' XXXX ''. Great Lakes violated 15 U.S. Code 1692e ( 2 ) ( A ) by giving false representation of the amount of debt allegedly owed and the false representation or deceptive means to attempt to collect any debt Pursuant to 15 U.S. Code 1692e ( 10 ). Take further notice that Pursuant to 15 U.S Code 1692e ( 9 ) articulates that the use or distribution of any written communication which creates a false impression as to its source, authorization, or approval stating that someone other then me a consumer, in fact, is the creditor when I am the creditor Pursuant to 15 U.S Code 1692a ( 4 ).
Great Lakes has violated my consumer rights by using my credit card and I the consumer received no benefit. Congress has said so under 15 U.S Code 1602 ( p ). The term " unauthorized use '', as used in section 1643 of this title, means a use of a credit card by person other than the cardholder who does not have actual, implied, or apparent authority for such use and from which the cardholder receives no benefit. Only I the consumer and natural person have authority over my credit card because I am the cardholder the natural person.
|
| 05/29/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
I have XXXX student loans in TPD at NelNet under the 3yr monitoring period which XXXX began XX/XX/XXXX and other XXXX were XX/XX/XXXX so XX/XX/XXXX instead of discharging the XXXX XX/XX/XXXX I was notified that all XXXX were being reinstated so after a couple phone calls helmet put the loans back in monitoring discharging XXXX and leaving XXXX until XX/XX/XXXX. XX/XX/XXXX helmet reported my loans to the XXXX credit agencies but have made a huge error and refuse to fix their mistake. Basically my XXXX loans are reported to experience, XXXX as XXXX desperate loans and to XXXX as XXXX delegate loans with XXXX account # XXXX being being reports to all XXXX burueas 5 times with different amount that total {$14000.00} bringing my overall credit as being serious delinquency and dropping not only my rating but my wife 's as well from XXXX to XXXX. I have contacted helmet and have been told by them they have done no wrong but there is o excuses for this company to take XXXX loans and report them as XXXX loans then be informed of their error an ignore it. I have since filed disputes with all. XXXX credit burueas and will be going back and putting fraud reports with documention showing how wrong nelnet is and hope that I do not have to file bankruptcy because they refuse to properly do their job. Help make them do their job correctly nothing more nothing less. XXXX XXXX
|
| 10/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
My loan payments began this month ( XXXX XXXX ) with Nelnet ( previously Great Lakes, switched to Nelnet prior to any payments ). I had everything arranged to auto debit my loan payment amount for the due date, but my payment was not auto debited and was then considered past due. I went ahead and made the payment at that time as I assumed the auto debit had an issue. I contacted customer service to inquire, and was on hold for a very extended amount of time ( see attached ) totaling XXXX minutes. I finally spoke with someone who informed me there had been an issue with the auto debits set up in XXXX and XXXX. She told me to cancel the auto debit I currently had and reset it up and it should work then moving forward. This was on Monday XX/XX/XXXX. While reviewing my checking account today ( XXXX ) I noticed my account was debited twice for my student loan ( XXXX transactions of {$190.00} ). Thankfully I didn't overdraft, but I know some may not be financially capable for this to happen. Upon calling today XXXX to discuss the issue, I was told the hold time was greater than XXXX minutes. My total wait time was XXXX hours ( see attached ). I was then informed that there was no issue at all with the auto debits and that it wasn't processed due to being a weekend due date and then a bank holiday the following Monday. She was very polite and incredibly empathetic.
|
| 06/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
Nelnet debited my account after my loan was paid off under consolidation, and sent this payment unbeknown to me, to the new service provider. They claimed they had the right to do this because I had signed an automatic payment agreement with them. But my agreement was with them to make payments to. It did not authorize them taking money from my bank acct. to pay someone else. Besides they told me the automatic payment system was stopped in XXXX of this year after the loan was paid off. My bank acct was debited by them and indicated through my bank statement, on XX/XX/XXXX. If I had not checked my bank statement I would not have known because I was never informed of this taking place. When I discovered this payment was made, I called and they told me a check for the amount would be sent to reimburse me. It would take 6-8 weeks. I waited 10 weeks and after receiving nothing, I called again. First they told me I should have received it and put me on hold, then they told me the money was sent to new provider and my money would not be refunded. When asked who authorized this they said it was their policy. I hadnt even started a payment plan with new provider yet. I should have been informed by Nelnet that this was done. This is literally stealing money from my account!! How many people have they done this too without providing any information or authorization???
|
| 03/21/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
Good Morning, In late XX/XX/XXXX, I requested a XXXX forbearance/deferment from Nelnet. I have XXXX XXXX and need to defer the funds from paying for my FFEL student loans to pay for XXXX, appointments, transportation, hotels, recovery, and supplies etc. The catch : I hold a XXXX XXXX XXXX loan with my wife. We were initially told yes! Nelnet can complete a XXXX Deferment for us and sent us the paperwork. A supervisor called us back an hour later and stated No, that we can not qualify for a XXXX Deferment UNLESS YOU BOTH HAVE XXXX!!!! Seriously, I couldnt make this up. She was very nice and understanding, gave us a deferment until XXXX XXXXBUT all the while the interest is accruing exponentially.
The PL117-200 law signed by the President as of XX/XX/XXXX allowing us to separate these loans, but have not been given a mechanism to do so via the Department of Education XXXX In the meantime, I was diagnosed with an aggressive XXXX. I am very aware of the Department of Education Appropriations Act, XXXX, Title III of Pub.L. 115-245 I feel that I should be afforded the benefit of my loans NOT accruing interest as outlined in the law. We should NOT BE PENALIZED yet AGAIN for having a Joint Spousal Consolidated loan!!!
On top of this, I have a Parent Plus Loan that I will have to resume payment on in XXXX. I imagine I will have to navigate this process yet again.
|
| 09/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
In XX/XX/XXXX I received student loan forgiveness through a program, this account was opened in XXXX, it was a XXXX XXXX XXXX at XXXX XXXX XXXX. It was with XXXX & was broken down into 4 accounts 1 ) {$3500.00} 2 ) {$1800.00} 3 ) {$2500.00} 4 ) {$6000.00}. These were taken off of all my credit reports after my final loan forgiveness payment. Somehow the same month a new student loan was added to my XXXX & XXXX ACCOUNT with I have no knowledge of. XX/XX/XXXX an account with the US DEPT OF ED/NEL NET was opened which I have no knowledge of. I was currently working during this time of my life and I definetly was not in school. Ive called this company numerous time to get this taken care of and disputed and have not gotten any where. a representative couldnt even tell me what school the loan was for. This loan is broken down into 2 account 1 ) {$10000.00} 2 ) {$5900.00}. The weird thing is it keeps updating saying im making payments on this account and I have no idea what this is. I would like this taken care of and removed from my account because it is hurting my credit. All I can think of is that this is a case of identity theft somehow. A representative once told me it looks like they removed my XXXX accounts and then reposted them as us dept of ed ones. Im not sure whats going on but I did not attend any school whatsoever in XXXX. I was working at a XXXX.
|
| 10/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
In XXXX two student loans appeared on my credit report from Nelnet. I contacted the company and disputed the student loans as I was unaware of them. I asked for the document on the loan. The name they stated on the loan is XXXX XXXX. I advised my maiden name is XXXX and married name is XXXX never XXXX. I then disputed on my XXXX XXXX. The disputes were won on Nelnets end. I requested documents again from Nelnet they sent me over to federal loan number who said its in the system but there is nothing on the loan as for identification social card nothing. I told them that it is not my loan they said they don't have anything no documents or anything. They advised me to dispute with Nelnet again I advised they are a dead end. NelNet said the loan is from early XXXX 's I am XXXX XXXX XXXX why would this loan pop up on my credit that doesnt belong to me well over XXXX. I continued to put the loan in deferment to avoid it harming my credit. This account is fraud and I can prove my birth certificated that is XXXX and marriage license that is XXXX along with social security cards that indicate that. Nelnet refuses to provide documents valid documents to me about this fraudulent accounts. I am concerned they are going to damage my credit if I dont continue to put the loan in forbearance. I dont know what else to do, I am being forced to take on a loan that isnt mine.
|
| 03/05/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
Servicemember |
|
On XX/XX/2017 I reached out to Nelnet regarding an extension for my Income Based Repayment Plan because I had yet to receive my W-2 's. The representative informed me that this information was not due until XXXX and I had " plenty of time ''. I then asked her to notate my account of this " due date '' and she did. Today, XX/XX/2017 I called Nelnet and requested the IBR form and the rep. informed me that the form was due tomorrow and that I have been " kicked off '' IBR and that I would face capitalization of my accrued interest of the past year and that would be applied to my principal balance. She acknowledged that a rep had written an XXXX due date on my account and that this was incorrect information given to me by this representative. Since she would not assist me after I was provided incorrect information by her colleague, I asked to speak to a manager. I was transferred to XXXX who stated that my IBR form was not due tomorrow, but due last month. He also acknowledged the XXXX due date notated on my account and also acknowledged that I was given an incorrect due date however would not assist me. In fact, I am being penalized. I am now being Capitalized on my interest, in the amount of {$2300.00}, toward my principal balance. Both representatives are acknowledging that another agent gave me that information and are still penalizing me for acting on it.
|
| 04/06/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
There is nothing that can be done by my student loan servicer Nelnet regarding this issue. I have n't actually had any problems with them as of yet, my concern is with my loan itself. I graduated in 1995 with a {$24000.00} loan. Not bad really. However, since I was often well below poverty level income-wise I have never been able to make payments. If I had known that my {$24000.00} loan would balloon into {$66000.00} I would have starved for a year or XXXX in order to pay that off. In fact, I would starve for a year or XXXX to pay off the original amount of {$24000.00} now. But, I ca n't even fathom how I am going to be able to pay off {$66000.00} and counting anytime in the near future. I make {$1400.00} a month after taxes, not even enough money to move out of the XXXX studio apartment I live in with my boyfriend and occasionally our children who ca n't live with us because we live in a studio. It makes me feel hopeless. What is all that interest for anyway? Would n't they be happy with a full payment of the original amount instead of no payment for the hopelessly inflated amount? There should be some kind of cap on the interest charged, instead it is just growing and growing with no end in sight. I will probably be dead and pass that debt onto my family.
( The drop down box is freezing my computer for the school choice. I attended the University XXXX )
|
| 03/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I paid the loan off in good faith in XXXX, XXXX in the amount of {$36000.00}, disputing the usurious interest attached to my loan. Despite paying this {$36000.00} amount, the sale and resale of my loan, accruing interest with each sale, has my loan at the present amount of over {$100000.00}.
The table below outlines the loan activity over the years. I utilized each lenders documentation to devise this table : Statement Date Lender Amount Owed Amount Paid APR Notes XX/XX/XXXX XXXX {$34000.00} 9 % First known student loan statement XXXX XXXX {$44000.00} 9 % Consolidated loans XXXX XXXX XXXX {$61000.00} 9 % XXXX purchased loan from XXXX XXXX XXXX XXXX {$56000.00} 9 % Balance decreased for reasons unknown XX/XX/XXXXXXXX XXXX XXXX {$36000.00} Disputed accrued interest, issued {$36000.00} payment, lenders allowed interest to accrue XXXX XXXX {$64000.00} 9 % XXXX purchased loan from XXXX XX/XX/XXXXXXXX XXXX/Nelnet {$64000.00} 9 % USA Funds sold loan to XXXX Finance, Nelnet XX/XX/XXXXXXXX XXXX/Nelnet {$85.00}, XXXX 9 % Incredible !
XX/XX/XXXX XXXX/Nelnet {$87000.00} 9 % XX/XX/XXXX Fed Loan Servicing {$89000.00} 9 % Fed Loan Servicing assumed loan from XXXX/Nelnet XX/XX/XXXX Fed Loan Servicing {$98000.00} 9 % XX/XX/XXXX XXXX XXXXXXXX XXXX {$98000.00} 9 % XXXX Nelnet {$98000.00} 9 % Nelnet assumed loan servicing XXXX Nelnet {$110.00} XXXX XXXX 9 % Incredible XXXX
|
| 08/20/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
XX/XX/XXXX, Nelnet purchased two of my student loans. I was in deferment at the time. In XX/XX/XXXX Nelnet reported to the credit bureau I was late on my payments. I never received information regarding the purchasing of my acct. My one phone gets about 20 robo calls PER DAY. I have had to ignore/turn off for peace of mind. If they tried to call I probably couldn't tell due to the tobo calls. I discovered Nelnet when I obtained a credit report. Contact with their acct resolution is did not get the info corrected and stated they cannot correct the credit info. I would have to have a complete XXXX discharge that dated back before the report to the credit bureau occurred. That I signed a paper in XX/XX/XXXXthat I would keep the loaner informed with contact info. I still live here but phone ?????? Being under impression that I was in deferment......am I to call the lender each week to make sure they have not sold my acct?. I don't know how students can keep up with so many companies and transfers in the mist if so much fraudulant companies taking advantage of us....especially XXXX yr old ones. Something needs to be done to clarify who is who and companies responsible for taking deferments with their purchases or alerting the consumer. Now I have 7 to 10 yrs of bad credit from it. I trusted the system when I filed for the deferment to keep it.
|
| 10/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Applied for SAVE student loan program 21 with Nelnet via phone as they stated there was an issue with my Studentaid.gov application. I submitted required documentation via the email they provided on XX/XX/XXXX. No response. After several failed attempts to contact Nelnet, I called and spoke to a representative on XX/XX/XXXX and they provided with a different way to submit my documentation. Even though the first email was legitimate and they had no idea why it wasnt received. Still awaiting approval. They put me in forebearance. Because I am switching from my previous IDR plan to SAVE, my outstanding interest is added to the loan I specifically applied in XXXX to avoid a large balance being added to my account. Due to Nelnets inability to process my application, I stand to have thousands added to my total balance. I did my part. I was timely. This is my debt going up and will impact my debt to income ratio due to their lack of accountability. I can not complain to nelnet as they are impossible to reach for that purpose ( calling results in disconnection when stating you are calling to file complaints ) and they respond to all emails with we are too overwhelmed, please call. This is such a mess and I am only losing even though I did exactly what I was supposed to. Thousands added to my loan because they just are too busy. Please do something. Please help.
|
| 07/06/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On or about XX/XX/2017 received bill from XXXX the amount was {$410.00}, then XX/XX/2017 the bill was $ XXXX.I was told by the representative for XXXX my bill was paid up for XX/XX/XXXX. and XX/XX/XXXX,. but in XX/XX/XXXX I received a statement on .XX/XX/2017 that I owed {$50.00}. Paid the {$50.00}. Same acct numbers.INCONSISTENCY with the amounts with XXXX.On XX/XX/2017 I received a bill for $ XXXX.On XX/XX/2017 received a bill for $ XXXX.In XX/XX/2017 I received a bill for {$340.00}. This has been going on for a year. This acct. was transferred from XXXX XXXX XXXX XXXX and none of these Inconsistencies. Since XXXX took over the accts I have seen different amounts every month.Every month my husband have to talk with the representative giving them the ok to speak with me giving authorization to XXXX. I have sent two copies of release of authorization forms for me to handle our son 's acct. We have repeatly asked for an audut for our sons acct. and have not received anything.With XXXX you never know from month to month what your payments will be. The flunctations of payments and the reason for such fluctations.We are suppose to be paying the interest on our son 's loans but each and every month different amounts. Exaggerate payments from month to month even when you are not delinquent with no reduction in balance because of incompetent representatives.
|
| 06/16/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
In XXXX of this year, I found out that my identity had been stolen. I checked my credit report and there were several closed student loans on my credit report. In total, there were 4 accounts all opened fraudulently using my identity.
I alerted each credit bureau that my identity had been stolen by sending a letter, filing a FTC complaint, sending an FTC affidavit and filing a police report and requested that they remove the accounts. It is my understanding that victims of identity theft are to have fraudulent accounts blocked from their credit report within 4 days of receiving that notification but they refused to do so and declined to give an explanation as to why they would not do so. They stated that all of the accounts had been verified as mine.
I reached out to the creditor directly and requested that they provide proof that the account is mine by showing a physical contract with my signature and show what method they used to verify that the debt is mine. Instead of doing so, they sent a follow up letter plainly stating that the account was verified.
Lastly, I sent a of Notice to Furnishers of Information showing that they can only report accurate information and that they are in violation of the FCRA because they have received word from all three credit bureaus that my identity was stolen but they have failed to take any action whatsoever.
|
| 05/29/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
NELNET Obstruction of Income-Based Repayment Application : In XXXX XXXX after becoming unemployed, I made application for income-based repayment plan for student loans serviced by both XXXX and NELNET in coordination with the DOE income-based repayment application web portal ( See attached ). XXXX approved the application but NELNET obstructed the application because it claimed it did not participate with DOE 's electronic process ( See attached ). The electronic application was downloaded from the DOE web portal and mailed to NELNET with supporting documentation. I did not hear back from NELNET for some time and when I contacted them in XXXX XXXX I was informed that my loans were in default and no longer handled by NELNET. I would need to contact XXXX XXXX for loan rehabilitation. I incurred a {$10000.00} default fee sometime between XXXX XXXX and XXXX XXXX because NELNET obstructed my application. My NELNET rehabilitation started in XXXX XXXX . How can the very same income-based repayment plan application properly coordinated through the DOE web portal be accepted by one servicing agency and rejected by another. Something is terribly wrong with this process and should be thoroughly investigated. Request your assistance in removing these default fees and obtaining the same income-based repayment plan approved by XXXX .
|
| 10/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I have had student loans through Great Lakes since XXXX. In XX/XX/XXXX I received several emails from Great Lakes and " Nelnet '' that my loans will be transferred to Nelnet and that I will need to create a new account with Nelnet in order to begin making payments ( after the COVID-19 pause ).
I have been unable to create an account to make payments through Nelnet which are now due in a week ( XX/XX/XXXX ). I HAVE BEEN TRYING TO CREATE AN ACCOUNT SINCE XX/XX/XXXX.
Their website can't locate my information in order to create an account. I've tried on several different computers and devices ( per suggestions from the thousands of others having the same ordeal ).
No one at Nelnet picks up their phone after being on an automated hold for 2+ hours.
Their " Live Chat '' help is unmonitored and goes no where.
Emails do not get returned.
How is it possible or even legal for my federal student loans to automatically be transferred to a FOR PROFIT PRIVATE COMPANY which I have no choice or options in.
I am unable to get into this website in order to pay my student loans or even gather *any* information about them. This seems criminal.
I will now likely be penalized for a private company 's inability to perform their function, due to their shoddy website and " customer service, '' of which there isn't any.
What are we lendees expected to do here.
|
| 10/21/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My student loan is currently in deferment. I would like to end the deferment and be placed on an " extended graduated '' payment plan. I work full-time for the XXXX XXXX XXXX XXXX a week and have sufficient stable income. The student loan servicer told me that they can not put me on a payment plan because I am currently in school ( I take classes online during nighttime for a XXXX XXXX XXXX ). They told me I can make payments at any time, but they can not put me on a payment plan. This situation is causing financial hardship for me because I am unable to refinance my mortgage because XXXX assume that my payments would be 1-2 % of the outstanding balance, which would be at least $ XXXX monthly. If I could get on the extended graduated payment plan then my payments would be only {$330.00} / month and my mortgage refinance would save me over {$600.00} per month. I also would qualify for student loan forgiveness after I make 120 " scheduled '' payments. Payments that I make during deferral do not count, so I am losing money on this as well. All I want is to get on a payment plan and have monthly payments scheduled from my servicer. The servicer said it would be illegal for them to put me on a repayment plan while I am in school ( even though I request it ). I can not believe that that is true, especially since this is causing me to lose a lot of money.
|
| 06/13/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
Servicemember |
|
In late XXXX of XXXX I attempted to obtain a VA loan and was denied because I had a federal student loan in default. After I received all of the denial paperwork I contact ed Nelnet multi ple times informing of the incorrect reporting and had sent my credit report and an e-mail requesting for this to be looked into and corrected because this had caused me to be unable to buy a house. This company began incorrectly and negatively reporting me in XXXX when I was in the military and I did not sign up for any student loans. They were only reporting me to XXXX . The last I spoke with an individual from the company, he was looking at my credit report from the e-mail I sent and was discussing the situation and how it was to be resolved while I was on the phone with him. Now two months later I went a looked at my credit report to verify that this situation had been resolved and was astonished that it was not and they had now begun negatively reporting me to all three credit bureaus. When I called this morning, I spoke to a manager there who stated they had notes of my last conversation, however, they were missing the documents in which I told him that could not be possible since I last spoke with someone they had them. I have resent them and have r equested for them to call back with the verification and receipt that they were received yet again.
|
| 10/16/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/2023 I submitted a payment to Nelnet of {$500.00}, with the selection that the payment be applied to all the loans on file with them proportionally. ( See attachment for confirmation email, note the XXXX ID : ALL ). Instead of doing this Nelnet applied my payment to only XXXX loan Group ID : AA. This means my other loans have accrued interest they should not have. I called and talked to a representative on XX/XX/XXXX who said they could not change it but would put a note in my file requesting a higher up to take a look and change it appropriately. A follow up call on XX/XX/XXXX was told by another representative that that note was still there and no action had been taken. My loan payment has been misapplied causing excess interest and higher payments to accrue.
In addition to this Nelnet also changed the due date for XXXX of my loans ( XXXX ID : XXXX ) from the XXXX of the month to the XXXX of the month, misaligning it with my other loans. This was done with no notification to me and not at my request. The loans have always been due on the same day as each other for the life of the loans. I requested this XXXX loan to be changed back to the XXXX of the month to match what it and the other loans has always been and this has been ignored. There was no communication from Nelnet that this was going to change and they have not changed it back.
|
| 12/23/2022 |
Yes |
- Debt collection
- Federal student loan debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I declare under penalty of perjury ( under the laws of the United States, if executed outside of the United States ) that the foregoing is true and correct to the best of my knowledge. Further, I certify that I am permitted by FEDERAL and STATE LAW to file this dispute. I also understand that knowing and willful misstatements or omission of material facts constitute a FEDERAL CRIMINAL VIOLATION punishable under 18 U.S.C 1001. Additionally, these misstatements are punishable as perjury under 18 U.S.C 1621. This collection found within my credit report are not related to any transaction that I made. I am alleging that a person or company -without my authorization- used my personal identifying information to apply for goods, services, or money, and was successful in creating some accounts. All is being investigated by the FTC. This loan was originally Disbursed in XXXX via GREAT LAKES. The account was sold and transferred to the XXXX XXXX XXXX ( myeddebt.Ed.gov ) in XXXX. There are a total of 3 entries on my credit report in reference to this loan. The only years I was in school was XXXX. Files are attached.
1 ) DP OF EDUC, XXXX, Dates : XX/XX/XXXX XX/XX/XXXX, {$3500.00XXXX XXXX XXXX ) US DEPT OF EDXXXX, XXXX, Date XXXX XX/XX/XXXX XX/XX/XXXX, {$3500.00} XXXX XXXX XXXX ) XXXXXXXX XXXX XXXX XXXXXXXX, Dates : XX/XX/XXXX XX/XX/XXXX, {$3500.00} XXXX XXXX
|
| 02/02/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
|
I have been enrolled in the IBR program since finishing graduate school XX/XX/2012. I have followed protocol flawlessly during that time. This year, however, due to an exceptionally busy schedule of work, travel, and moving, I missed the re-enrollment deadline by under a week. My servicer NelNet acted quickly, informing me that the interest accrued during the last year ( over {$25000.00} ) would be applied to my principal balance. Now, I fully admit to missing the deadline but what I find incredulous is that there is no way to appeal this decision or negotiate what essentially works out to be a penalty as is commonly done in business and loans. It 's laughable. The best the customer service agent could do was offer me a phone call from a supervisor sometime in the next couple days, and could n't even confirm the number I should expect to receive a call from nor that the supervisor would leave a voicemail in the case I was unavailable to answer. I understand that the impetus is on the consumer to keep abreast of policy and plan details, but the fact that there is absolutely no avenue to appeal or flexibility in any matter is borderline predatory. Also, as the agent confirmed, I can only receive electronic OR mail correspondence. Not both. That alone is baffling. It is also severely decreasing the likelihood that this loan will ever be paid in full.
|
| 09/01/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Older American |
|
Our loan servicer ( Nelnet ) was derelict in administering our loan. Their records incorrectly cited the student graduation date on our Parent Plus loan as XXXX. In reality, the student graduated in XXXX, leading to a nine-year deferment. All the while, the loan accrued interest. Student/parents were notified correctly of several other loans which are being paid without error or delay. Nelnet claims it began notifications in XXXX. How Nelnet arrived at the XXXX date when the loans were incorrectly listed as deferred until XXXX remains a mystery. Since we reached out to Nelnet in the past month, they have successfully called twice and emailed once with the same information they have had all along. In fact, the only reason we reached out to them at all is that the loans suddenly turned up as a ding on our credit score. Otherwise, this probably would have gone on until XXXX. Dealing with Nelnet has been fruitless. They can not explain how the loan was deferred for nine years nor why there was no notification. They simply say there is nothing to be done. Our first call to Nelnet was placed on XX/XX/XXXX. We spoke to XXXX ( badge # XXXX ). We waited 14 days for the result of " research '' being conducted as instructed with no return call. Our second call was placed on XX/XX/XXXX. We spoke to XXXX XXXX. ( that is all the information she would supply ).
|
| 09/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
Servicemember |
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I have tried to contacted Nelnet XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. The only day I was able to reach anyone was XX/XX/XXXX and was told by the representative they could not help because their system was down. I have attempted to access the website several times including today and it was down. They have stopped allowing comments on social media when you have a question. I have emailed on XX/XX/XXXX and received an email stating I need to call but you can't reach anyone. I've put a complaint on here before which they supposedly addressed the issue and had an attachment but there was no addressing of the issue nor an attachment for me to review. As I type this interest is being added to my loans because they were not correctly placed in Administrative Forbearance. They have admitted to having the letters stating this needed to happen. They received those letters directly from the Department of Education and I uploaded my copies to the website on XX/XX/XXXX. My loans are all tied to Sweet v Cordona and apart of the settlement is that the loans are to be in Administrative Forbearance until the Department of Education completes the discharge. I have put in a complaint with the Department of Education. I had to go apply for the SAVE repayment plan to avoid me not making a payment hitting my credit as a delinquent account.
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| 07/16/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My XXXX loans were placed into " administrative forbearance '' by nelnet. This was not something that was I, as the loan holder, was ever notified of or consented to. I have four groups of student loans with Nelnet. Two of them are XXXX school loans, which are currently in grace following my graduation in XXXX. The other two are unsubsidized XXXX loans.
I figured out on my own that the loans were in deferment, by logging into my account to try to set up auto payment. Auto payment, and therefore the .25 % interest rate deduction, could not be applied to my account because a payment was not due. A payment was not due only because my loans were placed in administrative forbearance without my consent.
On three separate occasions, I have requested that nelnet place my loans into repayment. Each time, the customer service was helpful in making this change. However, a few days after the repayment goes into effect, the loans always go back to being in forbearance, despite assurance from nelnet that this would not happen and measures were being taken to keep this from happening.
This forbearance is keeping my from making auto payments to my account, causing my loans to accrue more interest due to not receiving the interest rate reduction for autopay, and delaying my student loan pay off by not starting my repayment period promptly after graduation.
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| 01/15/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I received an email informing me that my credit score had dropped 160 points. Last I checked I had put my student loan on a income based plan. I received no notification that I had missed any payment prior to my credit monitoring notification. They claimed I missed 3 {$59.00} payments which some how totaled to over {$280.00}, wit a {$250.00} payment pending for XX/XX/XXXX. First, I sent out a good will letter on XX/XX/XXXX. On XX/XX/XXXX I spoke to a Great Lakes represented who told me that she would put my account on hold so I wouldn't be charged again and that the interest would be deleted. I even went on my own to studentaid.gov and personally applied to the income based payment plan because I did not trust her. XXXX that following day I received a notification from my credit report that my credit had dropped an additional 54 points. When I logged into my Great Lakes account I saw that there was no pending payment owed, but my loan had been put on forbearance for 3 months and after that I would be paying more than I originally had arranged. I did not agree to put my loan in forbearance I have been violated on multiple levels. Shortly after I logged in to Great lakes I received an email saying the I was approved for the forbearance and suggested I apply for the income based repayment plan what was the payment plant I asked to be put back on.
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| 05/06/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I have a consolidated loan with Nelnet/XXXX for my ex husband who is now deceased, and myself. We consolidated approximately {$12000.00} principle of his loans and approximate {$7000.00} of mine, in XXXX.
Upon our divorce, we made an agreement that each of us were to repay on a schedule. Due to many hardships in our lives, we have used the forbearance and wage repayment schedule.
He died in XX/XX/XXXX and his Plus loans and other federal loans were forgiven, however, a company called XXXX XXXX XXXX has recently started calling me at work, after I requested they not call my work number and gave them my cell number. They call to get a repayment plan with their company.I have received a letter from their offices stating I had 30 days from XXXX to request a hearing. I responded with the form provided requesting a settlement or a hearing in person. XXXX XXXX is threatening a wage garnishment if I do not not enter into a verbal repayment plan over the phone and will not consider a settlement on my loan debt balance ; they insist on collecting the deceased husband 's principle and 22 years of interest. They have requested documents supporting the loan original balances and the certificate of death of my ex husband. I have emailed, faxed and mailed all these documents, including bankruptcy forms for which my debt was listed in a bankruptcy in XXXX.
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| 02/23/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have a consolidated student loan with Nelnet, for a school that went out of Business shortly after i left. The name of the trade school Was XXXX XXXX College, address was XXXX XXXX XXXX XXXX, XXXX XXXX Fl. XXXX. I attended that school from approx. XXXX XXXX to XXXX XXXX. Part time in the evenings. The course was XXXX XXXX.a XXXX yr, diploma. Not XXXX XXXX. I was working full time for the Federal Govt. as a XXXX XXXX. The school way over charged us, promised us a XXXX job. Plus someone in their Adminstration must have sold our Social Security numbers to someone, because many of us were victims of Identity theft, myself included. This was on the news. I still have to do my taxes with a pin number because of this breach of security. Finally, as i mentioned, i was stil working for the Federal Govt. after i got finished with the school and i have been making payments every month from approx XXXX, to XXXX while i was employed with the XXXX XXXX. I spoke with Nelnet people a couple times about any type of loan forgiveness, or even reduction in the loan based on all these circumstances but got nowhere. I am unable to locate my nelnet loan number at this time, i havent had to make a payment since XXXX due to covid. I am now retired from The XXXX XXXX and would appreciate any help you could give me in either reducing, or forgiving the school loan.
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| 12/01/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Problem with a company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
Servicemember |
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Back in XX/XX/2022 I began disputing inaccuracies on my report with XXXX. XXXX is furnishing inaccuracies from Nelnet. One it is a violation of me ( the consumer ) to furnish private information to a public third party. XXXX is a 3rd party furnishing my private information. XXXX and Nelnet have violated the following rights of mine 15 USC 6802 ( a ), 15 USC 1692a ( 2 ) and 15 USC 1602 ( I ). I sent a cease and deist to Nelnet and they did not comply. XXXX is the furnishing. They are reporting late payments which is a violation and they failed to verify also some months have XXXX which means no data provided how can you furnish information if no data was provided by a company. Seems suspicious because the other bureaus are NOT furnishing the same information. XXXX is furnishing high balances which is a violation of the Gramm Leach Blilley Act meaning XXXX can not furnish transactions aka high balances. I know for a fact because I sent a cease and desist letter for an account violating the Gramm Leach Blilley Act and the account was removed because they knew they violated my right. XXXX is violating several FTC, FCRA and Privacy Protection laws. XXXX XXXX and XXXX are reporting different high balances which is a violation and means the account should be removed. I have proof that these inaccurate accounts were falsely investigated and updated
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| 09/21/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have a parent loan with Nelnet that I have been paying online since XXXX. I have a student loan for each year that my daughter attended college, one for freshman year, one for sophomore year, one for junior year and one for senior year. I made all payments on time, sent extra payments and never sent a payment late. The website was set up in such a manner that I could only make a single payment and the company dispersed the payment to each individual loan ( the website has now changed and now there is an option to apply a payment to each loan individually ). On XX/XX/XXXX, I paid {$550.00}, which was more than the required minimum payment. The record shows that the company did not apply the payment to the principal and took the entire amount and applied to interest. I called the company multiple times to fix this error and it was never fixed. I was told that the company made a computer error and did not pay three of the loans in XX/XX/XXXX with the money that I paid and as a result interest accrued for lack of payment. As a result, I had to pay the interest in XX/XX/XXXX. Not only does this not make sense, but the company should fix the error and reallocate the funds, apply the payment to the balance and reimburse me the interest that was charged on an inflated balance. No one has returned my calls, sent me an email, addressed the problem.
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| 06/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/XXXX, I submitted complaint XXXX stating that Nelnet provided email correspondence stating that borrowers would be automatically switched to electronic mail ONLY, unless they opted out by XX/XX/XXXX. The link Nelnet provided only allowed for borrowers to OPT IN to electronic mail.
Nelnet responded on XX/XX/XXXX. Among their various misstatements and refusals to remedy this issue, Nelnet stated The opt-out option is not available until XX/XX/XXXX, as you are not currently enrolled.
On XX/XX/XXXX, you can opt out of XXXX directly on your XXXX account.
Nevertheless, my case was closed by the CFPB. My follow up comments were not transmitted to Nelnet. And Nelnets wrong-doing continued unabated.
My calls to ask to stay on POSTAL MAIL correspondence were disconnected or met with You mean you want to opt in to email only? Because thats all we can do On XXXX, I logged onto my Nelnet account so I could OPT IN to postal mail, andI learned that Nelnet does not offer such an option. Their only option allows me to opt-in to electronic mail.
Nelnet only notified borrowers of this change using email which disenfranchises borrowers with limited access to electronic mail. Nelnet refuses to set up the infrastructure for users to opt out of this change. Nelnet has failed in its notice requirements, and committed fraud against its borrowers.
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| 07/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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This is my 3rd complaint for the same issue. The Company 's responses have been inadequate. Stop closing my complaints just because the Company provided a response - INVESTIGATE. See XXXX and XXXX. I have been trying for months to get a statement from Nelnet. I have called multiple times and I have filed multiple complaints. I have not received a statement since XXXX. On the phone they told me that they were sending statements. In response to my first complaint, they said they " auto-enrolled '' me in paperless billing, but that they would change that back and send me paper statements. In response to my second complaint, they said they mailed it and it was returned because my address changed. MY ADDRESS DID NOT CHANGE. It is the same address on the Company 's response : XXXX XXXX XXXX, XXXX, Ohio XXXX. AND IT IS THE SAME ADDRESS WHERE I GET THE STATEMENTS ON MY OTHER STUDENT LOANS SERVICED BY NELNET. I have been trying for MONTHS to get a statement and it's always a different excuse. If they mailed it and it was returned, as they claimed, make them provide a copy of the returned envelope. I JUST WANT MY STATEMENTS! This is ridiculous. How many borrowers have delinquent payment on their records ( and may be denied forgiveness ) because this Company simply can not manage to send statements to them? Someone needs to take ACTION against NELNET!
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| 06/16/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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My Great Lakes is charging interest during forbearance. I paid all outstanding interest on all loans. There was a {$0.00} interest calculation on my account summary page the last time I made payments of {$500.00} and {$5500.00} on XX/XX/XXXX and XX/XX/XXXX. Now, I see interest totaling {$110.00}. How can interest go from {$0.00} to {$110.00} in three weeks if the interest rate is 0? They claim this is interest accrued prior to XXXX. Since all interest had been paid previously ( I have screen grabs ), I can only gather that that this is an honest error that they have refused to correct to date or its a falsification.
Also, if you look at the payment history, you see an interest balance of {$0.00} on the Grad Plus loans and an interest balance of {$2.00} on the Stafford loans. First, the {$2.00} charge is wrong given forbearance, but what about the discrepancy between {$2.00} and {$110.00}? They claim the {$110.00} charge is due to the way I chose to have payments allocated between loans. However, this can't be true because ALL interest was previously paid. If no interest is accruing, and all interest had been paid, how can you back charge me interest with no accounting to show how you got that number?
This is the second time interest has gone from XXXX to a balance during this forbearance period. You can't continue to back date interest.
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| 01/26/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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I have recently contacted the schools and the loan servicers in reguards to my student loans. I have received student loans from the schools in an attempt to persue a XXXX career, XXXX is the school which I was going to in the beginning and I was told I no longer qualified so I went to XXXX XXXX College who allowed me to go a semester and discharged me telling me I did n't meet the criteria. I then went to XXXX XXXX College where they told me after a less then a half semester that they were n't able to identify my records from lone star college. Upon starting school at XXXX XXXX College I received a diploma from a school which I was under the impression was an accredited high school which I later found out was not. XXXX XXXX nor any of the other schools verified this information and I feel as though I should have the loans forgiven or discharged since none of them schools verified the information and I was falsely certified your eligibility to receive the loan based on your ability to benefit from its training, and you did not meet the ability to benefit student eligibility requirements. I have since finding out the information contacted the loan servicer since unable to get any assistance from the college with no response to getting this matter resolved., The loans were originally with XXXX XXXX and have since been transferred to Nelnet .
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| 11/14/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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I have filed several disputes with XXXX and XXXX regarding the Department of Education/NelNet inaccurately reporting my student loan that was forgiven via the Public Service Loan Forgiveness in XXXX of this year.
I provided XXXX and XXXX with letters from XXXX and NelNet ( dated XX/XX/ and XX/XX/, respectively ) confirming the discharge of the student loan debit in its entirety and a " XXXX '' balance. The NelNet letter includes a line item showing payment in full in the amount of {$39000.00} made to clear the account on XXXX
The same documentation was provided to XXXX and XXXX and the balances were updated to " XXXX '' with those credit bureaus.
XXXX and XXXX state the Department of Education/NelNet continue to report the balance and have verified the balance is accurate.
I submitted disputes to XXXX on XX/XX/XXXX XXXX and XX/XX/ and to XXXX on XXXX XXXX and XXXX regarding the balance being incorrect. I submitted multiple disputes just in case I mistakenly selected the wrong reason.
I am submitting this complaint against XXXX and XXXX because XXXX and XXXX were able to update the balance correctly after reaching out to the loan servicer/provider.
However, if it turns out the Department of Education and NelNet are giving out inaccurate information to select credit bureaus, I would like to file a complaint against them as well.
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| 06/27/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
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Web |
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I filed for loan forgiveness in XX/XX/XXXX through XXXX XXXX XXXX due to a total and permanent XXXX and had to jump through hoops for XXXX years to make sure the total and permanent XXXX forgiveness went through. In XX/XX/XXXXI filed a XXXX form with my taxes after receiving a letter in the mail from XXXX XXXX stating that my {$32000.00} worth of private loans had been removed off my credit and permanent record. Mind you each year from XX/XX/XXXXthrough XX/XX/XXXXI had to send in a copy of my taxes with all of my medical records and letters stating that I was indeed totally and permanently XXXX. I also contacted the Department of Education for the state of XXXX who has also stated that the private loan for the above amount should have been permanently deleted from my credit and permanent record. I am contacting you because as of today Nelnet ( The agency that collects debt ) claims that I still owe the amount even though I sent them a copy of my tax transcripts and a copy of the letter they sent me stating that the loan had been forgiven. This has been damaging my credit and has also caused lots of stress due to their incessant phone calls telling me I owe them money. I have called them several times since XX/XX/XXXX to try and get this resolved and they simply will not resolve it unless I pay the above listed amount, which I do not owe.
|
| 04/20/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
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Web |
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Credit Agencies are showing that I have been years late with student loan payments from XXXX through XXXX. I have ALWAYS completed the necessary paperwork and have NEVER just " not paid ''. I filed bankruptcy in XXXX my discharge date was XX/XX/XXXX. During that time documentation was submitted to all creditors including student loan servicers. Attached is communication with US department of education/loan servicers documenting I continued doing what I was supposed to do and should NOT have been in repayment. ( separate issue of complying with federal discharge ). Originally is was never showing " late '' or " past due ''. I was informed of " default '' status when I went back to school in XXXX which prompted the attached correspondence because I could not get financial aid. It was not showing on my credit report just in the fafsa system. I informed them of the bankruptcy and results ( also attached ) so the discussing of late was reportedly resolved but they would not discharge it. ( separate issue and not the primary complaint here ). I was able to dispute and correct dates from most of XXXX through today ( thanks to Covid and being enrolled in school ) but it still showing XXXX through XXXX as being late which originally was not showing as recently as XXXX XXXX. It has been disputed several times and is now effecting me significantly.
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| 12/05/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
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Web |
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I am distressed that you have included DEPT OF ED/NELNET information in my credit profile on XX/XX/XXXX and that you have failed to maintain reasonable procedures in your operations to assure maximum possible accuracy in the credit reports you publish. Credit reporting laws ensure that bureaus report only 100 % accurate credit information. Every step must be taken to assure the information reported is completely accurate and correct.
According to the Fair Credit Reporting Act, Section 609 ( a ) ( 1 ) ( A ), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. Otherwise anyone paying for your reporting services could fax, mail or email in a fraudulent account.
I respectfully sent in notarized and certified letters on XX/XX/XXXX and still no response. Also, please add a promotional suppression to my credit file.
Companies aren't responding and reporting inaccurate information on my credit report.
Under federal law, you have thirty ( 30 ) days to complete your investigation. Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested as well, to be provided within fifteen ( 15 ) days of the completion of your re-investigation.
Thank you,
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| 07/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
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Web |
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Financial Institutions have a responsibility to report accurate information. Nelnet INC being a transfer agent, a fiscal agent of the United States, and a company registered with the Securities Exchange Commission ; has and responsibility to its investors. Nelnet INC has refused to credit my accounts with the dividends payments they are stealing each month. Nelnet INC has been given multiple securities and notice to credit it to my account according to the Securities Exchange Act. Nelnet INC instead tried to Coerced payment by threatening to report bad information on my consumer report. Nelnet INC was given a written letter from me in accords with Regulation P of the Federal Code of Regulation. After receiving my Opt-Out notice Nelnet INC continues to report this false information on my account. I will attempt to Opt-Out again ; I hereby Opt-Out of any consent assumed or presumed by Nelnet INC to report any of my nonpublic private financial information to 3rd parties. If this is not corrected within 15 days I will making a formal complaint with the SEC against Nelnet INC ; I will also be filling Treasury Form 211 to have the account audited. An Identity Theft report has already been filled and rejected by Nelnet INC. Nelnet has violated multiple Federal Laws some of which are in the attached Memorandum of Laws titled " Consumer Laws. ''
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| 12/28/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I, the Original Creditor, Natural Person and also Consumer XXXX XXXX, am filing this factual complaint against student loan corperation Great Lakes Educational Loan Services , inc. All information is true, and the debt collector great lake servives is in the clear violations of : U.S.C, FTC , FDCPA and HJR 192 laws.
The following violations are cited and briefly explained.
Detailed information is provided in the Affidavit of Truth that will be attach to a copy of this complaint.
15 usc 1692 e ( 2 ) misrepresentation as they assume to potential consumers on there website that they provide adqiute help to those consumers assume servives through them.
15 usc 1692 e ( a ), ( b ), ( 4 ), ( 10 ) deceptive practice to collect debts as great lake services don't make clear of there legal status as a third party cooperation/entity 15 usc 1692 ( a, e ) legal status 15 usc 1605 violation of finance charges violations of HRJ 192 : all debts are paid for they are also in violation of 15 USC 1681 no written consent 15 usc 1692 d harassment/oppression 15usc 1692 d ( 1 ) harmed my reputation with future potential creditors 15 usc 1692 ( f ) unfair practice to collect a debt 15 usc 1692 f ( a ) no present right of claim through enforceable security interest 15 usc 1692 g validation of debts 15usc1692 g ( 2 ) original debtor information not disclosed
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| 07/16/2021 |
Yes |
- Debt collection
- Federal student loan debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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Recently, I reviewed my XXXX credit report to learn that they're were 16 negative reports posted on my account that is affecting me credit score. When I reached to the debt collector about this problem they told me that the debt can not be corrected unless I was in the military or school during the 3 month period XXXX XXXX, XXXX, XXXX XXXX.
First, I was unaware of this negative action since my other accounts had no reflection of 16 student loan account being in a negative status.
Second, they told me that I did not call in to notify them to continue my financial hardship plan. I was not aware about this and I tried to get a permanent XXXX note from a doctor.
Third, Does 3 months really have that much of an impact and can't this be corrected with some kind of adverse action? I also explain to them that all student loans should be in a positive status since there was a federal extension applied until the end of this year.
I was furious about this matter and requested to speak with a supervisor for being penalized for 3 months. Why did Nelnet report 3 missed payments to the credit bureau 's when they never contacted me about this matter and since I tried to apply for a XXXX application those 3 months should have been forgiven. I was out of school for a period of 3 years until I re-enrolled the same year when the 3 months was reported.
|
| 08/14/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
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In XX/XX/2018 my student loan provider, Nelnet, contacted me via email regarding a change to my payment plan and that unless otherwise directed they would be putting the full amount of my payment toward my highest loan amount. The problem with this is that the interest on the other loans was not being paid down first so when I received my account statement in XX/XX/XXXX my total balance had increased by over {$50.00}.
I contacted Nelnet customer service via phone on XX/XX/2018 and asked them to change my payment allocation back to the old payment method. When I brought up the email from XX/XX/XXXX, they claimed to have no record of this change and their excuse for changing my payment allocation was to help me pay off my loan faster. When I pointed out my loan amount had actually increased due to this change the customer service rep argued with me that it would in fact help pay off my loan faster as if sticking to some sort of script or talking points. After a bit of back and forth the rep did change my loan back to spreading my payment evenly across all loans.
That is until this payment period of XX/XX/2018 when I noticed that once again the payment had been made to my highest loan amount and allowed interest to accrue on the other loans. This was done without my knowledge or consent and I will be seeking legal action if necessary.
|
| 11/04/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
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Web |
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I have disputed my Dept of Ed / NelNet Student loan but its still reporting on all 3 credit Bureau and they have not removed this student loan from my credit report, Personal Information : XXXX XXXX XXXX : XX/XX/XXXX Address : XXXX XXXX XXXX XXXX Fl XXXX, XXXX : XXXX Name of company that reported the item youre disputing and the partial account number ( from your credit report ) Account Information : DEPT OF ED / NELNET XXXX Address : XXXX XXXX XXXX XXXX, XXXX XXXX Phone : ( XXXX ) XXXX Date Opened : XX/XX/XXXX Responsibility : Individual Account Account Type : Installment Account Loan Type : STUDENT LOAN Date Updated : XX/XX/XXXX Payment Received : {$0.00} Last Payment Made XX/XX/XXXX Pay Status Current ; Paid or Paying as Agreed Terms {$0.00} per month, paid Monthly for 240 months High Balance ( Hist. ) High balance of {$66000.00} from XX/XX/XXXX to XX/XX/XXXX Reason for your dispute : XXXX in Bankruptcy Any corrections to your personal information ( address, phone number, etc. ) Name change : XXXX XXXX ( please remove XXXX ) XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, GA XXXX Phone numbers : ( XXXX ) XXXX Website : XXXX XXXX Mailing address : XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX number : ( XXXX ) XXXX Website : XXXX XXXXXXXX Mailing address : XXXX Consumer XXXX XXXX XXXX XXXX XXXX, PA XXXX XXXX number : ( XXXX ) XXXX Website : XXXX
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| 04/28/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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Great Lakes indicated that my application for Borrower Defense was denied by the US Dept. of Education without giving me further details.
The US Dept of Education has responded to my inquiry concerning my borrower defense application as follows : Dear XXXX : Thank you for contacting the U.S. Department of Education 's office of Federal Student Aid. We have received the additional information you provided regarding your application for borrower defense XXXX. Please retain this number for reference.
You had 2 cases closed that was duplicate cases, your original case is still open.
The status is pending review.
You will be notified once a decision has been made on your application.
If you have questions, you may respond to this email or call our borrower defense hotline : ( XXXX ) XXXX. Representatives are available Monday through Friday from XXXX XXXX XXXX XXXX XXXX. Eastern time.
Sincerely, U.S. Department of Education ( ED ) Federal Student Aid Borrower Defense Unit *To respond to this email, please reply to this email thread without modifying the Subject line. That way, your response will automatically attach to your application. * I would like Great Lakes to explain why I was told that my borrower defense application was denied. Great Lakes is nothing but fraud and does not maintain accurate information on my student loans
|
| 10/09/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
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Web |
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I have been a victim of identity theft for several years and I recently contacted the Ohio Department of Education to have my information ceased sharing with any third party company.
I have also filed a claim against XXXX for the most recent data breach in which I was impacted and can be seen by my attachment. They sent me a response stating they do not disclose my information to third parties for marketing purposes, however I specifically asked to stop sharing all information regarding my account to third party vendors including by not limited to XXXX, XXXX, and XXXX and was denied.
My accounts are continuously being violated and all entities are soliciting me for paid services to " protect my identity '' although it has already been stolen and continues to be used for fraudulent accounts or applications that I did not authorize.
I have used the security freeze option and fraud alerts that they provide however, when I am applying for any credit and have those things lifted. I am immediately hacked with someone verifying my information with the knowledge of my student loan history as a verification method. I would like to have a relationship solely with the Ohio Department of Education without them continuing to supply my account history, status or anything of the like with non-government entities such as XXXX, XXXX, and XXXX.
|
| 04/21/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/20, I checked into my payment statuses for past payments and noticed that the application of my payments was being applied incorrectly. I currently have 6 outstanding loans ( all Stafford loans ), that are serviced through Great Lakes Educational Loan Services and upon payment, more than just the interest is being paid on each, even though the information provided on the website states that excess amounts over interest will be applied to the principal of the loan with the highest interest rate. Upon calling one of their representatives, they confirmed that the information on their site is the appropriate way of applying the loans. As such, I believe that they are committing deceptive practices that is causing individuals, including myself, to pay more overall on their loans. Through this practice, it means that my effective interest rate is not being driven down through the pay down of my higher interest rates, but is instead, remaining stagnant and netting them more profit on my loans. Although I have caught this practice and can alter the payment allocation to the correct, and stated way, this is an act that could have costs me hundreds of dollars, and for some individuals, may cost others thousands over the life of their loans. My concerns were corroborated by searching for similar issues with them, and I found countless.
|
| 06/26/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
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|
I went to XXXX XXXX from XXXX XXXX XXXX by XX/XX/XXXX i was employed full time at a non profit company. apparently partial amount of my loans went into repayment in XX/XX/XXXX and the rest in XX/XX/XXXX. i went on XXXX XXXX XX/XX/XXXX for which i continued to make payments regardless. around that time ( XXXX - XX/XX/XXXX ) i applied to be put on the IDR repayment plan and WITHOUT my consent/knowledge nelnet put my account in forbearance although i made normal payment that month and at the normal amount.
in XX/XX/XXXX once again nelnet put me into forbearance WITHOUT my consent/ knowledge when i enrolled in their autodebit and they still received their normal payment at the due date.
I transferred into a public service loan forgiveness program through XXXX in XX/XX/XXXX and my loans. After contacting nelnet I found out that WITHOUT asking/knowledge they put my account once again in forbearance when i continued to make normal payments.
then there are a period of approximately 8 months where they say they have no record of payment BUT at the same time say there was no forbearance or deferment but refuse to answer my question as to why there would be no payments and the lack of negative reports/delinquency notes on my account.
ALL of these issues have caused me to loose out on over 12 qualifying payments for my loan forgiveness.
|
| 06/20/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
|
|
NelNet continues to practice inconsistent customer service and other inconsistent lending practices. Since the inception of my student loan in XXXX XXXX, I was informed for first time in XXXX XXXX that credit card is an acceptable method of payment by customer service representatives. I have called in, talked to a representative, and made one-time lump payments of {$4000.00} on XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, and XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX I attempted to make the same transaction and was denied. However, the same transaction was approved 3 times previously. I was informed they can not accept a " debt for debt payment '' as per SSA guidelines. I was told if I were to file bankruptcy, and made credit card payments it would dissolve that portion of the student debt as it has been offset by potential credit card debt. Further, I was informed I can not make a credit payment in excess of monthly payment amount. The payment amount is an arbitrary allocation of cost. Based on those grounds, if I requested a revised payment schedule based on a different payback period, I could simply work around the method outlined by the representative. I am not in acknowledgment of any modifications to my loan which revokes this privilege. Payment is payment and it should not be determined by the lender of which form of payment is " more credible ''.
|
| 05/11/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
Servicemember |
|
I was making monthly Student Loan payments ( to a now defunct XXXX University, XXXX XXXX ), after a forbearance period, when I had a XXXX XXXX ( XXXX ) in XX/XX/XXXX. The guidelines were made clear in the U.S. Department of Educations documents, even online, that such a Medical crisis is grounds to have a S. Loan " discharged. '' After supplying the proper Medical documentation ( s ), I received a XX/XX/XXXX letter stating my Discharge was Approved. Some time later I began getting phone messages from the same company ( Nelnet ), stating my previously discharged account was " reinstated, '' without explanation. I got a letter from them dated XX/XX/XXXX, I still possess. During that time I was maritally separated. We lost the home, etc. We filed bankruptcy and I've just discovered Nelnet is on the list of creditors to get a payment? I totally disagree with this payment so I contacted our Bankruptcy attorney. He stated Nelnet " is '' on the list, and may only get a minor amount of the funding. He totally ignored my initial complaint of them being on the list, at all. After an initial XXXX, a second one is much easier to suffer. Nelnet had no regards for my health with their letters, calls, threats, and demands. I feel something nefarious and illegal may be going on here, with Nelnet getting an " illegal '' cut of our Bankruptcy filing.
|
| 07/27/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
On XX/XX/22, I received a letter from the Department of Education XXXX XXXX XXXX indicating that my Student Loan Consolidation was approved and that the TOTAL Indebtedness was {$22000.00} and was being Consolidated from a Private Student Loan Held by XXXX XXXX ( which had been transferred from Nelnet a month prior ). On XX/XX/22 ; I received a letter from Nelnet indicating that the loan was completed and that they were now servicing this loan with a current balance of {$22000.00}.
In XXXX XXXX, I was surprised to see that Nelnet had not XXXX, but XXXX Loans now listed on my credit report with a total balance of {$44.00}, XXXX! Somehow ; Through this Loan Consolidation, I now had more than DOUBLE the XXXX. I have only ever had XXXX Student loan and Nelnet Was my Loan Servicer for several Years prior to Transferring it to XXXX XXXX shortly before I applied for Consolidation.
In Reviewing My Nelnet account, they now have XXXX loans, XXXX is a XXXX XXXX XXXX for {$22000.00} and the other is a XXXX XXXX XXXX for {$22000.00}.
I have attempted to contact Nelnet to correct this error, several times both through e-mail and XXXX, with no response. I have also tried to call several times, and just get a message that due to extremely high call volumes, I should try my call at a later time.
I am Attaching all of the pertinent information
|
| 01/05/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
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I paid my federal student loan off in full on XX/XX/XXXX with a payment of {$26000.00} to Nelnet. I watched my account each day to wait for it to clear. Apparently interest was still accumulating during the bank processing fee. On XX/XX/XXXX the charge had posted to my bank account but not my Nelnet account, so it looked like I had paid nothing, yet I was still accumulating interest! After I called them the interest went down from about {$20.00} to {$9.00}. They are charging me {$9.00} for interest on my loan I paid in full after the XX/XX/XXXX date. I took to XXXX and social media being very angered, because this is one shady practice, it 's unethical and it 's deliberate. If I submitted to pay my loan off on XX/XX/XXXX I should not being paying for interest on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX or XX/XX/XXXX. I understand why they are doing it, you XXXX XXXX XXXX kids over for an extra $ XXXX- {$10.00} you can make a lot of extra money. But it 's unethical and wrong. It 's not about the money, it 's a matter of principle. Essentially I paid the XXXX loan off and they came back five days later asking for XXXX bucks, down to {$9.00} for the interest during bank processing time AFTER I paid the loan. Let 's see what your agency does, or if your are in with the corruption and greed. Believe me I will make the results of this known.
|
| 08/21/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
THIS IS NOT A DUPLICATE COMPLAINT - IT IS A NEW MATTER FOR A DIFFERENT YEAR THAN PREVIOUSLY SUBMITTED. PLEASE READ THE COMPLAINT CAREFULLY.
I submitted the following complaint " On my XXXX & XXXX reports for the Nelnet Direct Subsidized Loan ending in XXXX for orig amt {$8500.00}, 90 day late is being reported for XX/XX/XXXX, but the loan, along with all of my other loans with them, was paid in full through consolidation on XXXX XXXX, XXXX. Late payment being reported is after date loan was paid in full. Please remove late payment for time period nothing was owed because you were already paid off. '' Nelnet closed out stating they did not have to investigate because it was substantially similar to previous complaints that had already been investigated.
This complaint is NOT similar to other complaints previously submitted. If you read the complaint, it is referencing a late payment you are reporting in XXXX. The previous complaints are for XXXX and were regarding a different dispute entirely that was in re to a forbearance and whether the backdating of the forbearance should result in the XX/XX/XXXX late payments being removed. This is in re to You were paid off in XXXX and now are reporting a late payment in XXXX. The late payment in XXXX needs to be investigated and removed because it is after the loan was paid in full.
|
| 08/16/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Servicemember |
|
Step 1 : What is this complaint about? I complained about Nelnet a few months ago. I have an existing account with CFPB : XXXX. Step 2 : What type of problem are you having? I was not contacted that my income based repayment plan application was not received or offered assistance to complete the application even after they reported to CFBP that they received my complaint.
Step 3 : What happened? I called Friday XX/XX/XXXX at XXXX and spoke to XXXX or XXXX for 9 minutes about my income based repayment plan application. They told me that my income based repayment plan was not currently applied and that I never submitted the application. If you read my complaint you will note that I received an e-mail stating that I was approved for the income based repayment plan. Sure enough, I was offered and I accepted the one month forbearance which just catches up my account. The monthly payment of about {$1500.00} is too much for my income and my credit rating has gone down because of this! Step 4 : What company is this complaint about? Nelnet Step 5 : Who are the people involved? I have the usual contact by email but not on this issue. I spoke to XXXX or XXXX on Friday at XXXX for 9 minutes and explained what had happened and she gave me the one month forbearance. She said, we never received your application for income based repayment plan.
|
| 10/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I submitted a completed application for the XXXX repayment plan on XX/XX/2023. By XX/XX/2023, Nelnet had still not approved the application, citing high application volumes. However, my loans started accruing interest that that time. XXXX days later on XX/XX/2023 the interest has accrued to {$950.00}.
Nelnet emailed me on XX/XX/2023 to inform me that my loans had been placed in forebearance while they reviewed my XXXX application. However, interest will continue to accrue while they wait to review the application! The email stated : During your forbearance, interest accrues on your outstanding principal balance. Youre responsible for the interest, but you have XXXX options : XXXX. Pay the accrued interest before your forbearance ends, or XXXX. Make no payments during the forbearance. The payment ( s ) made following the end of your forbearance will be applied to any unpaid accrued interest and then to your outstanding principal balance.
Interest should not accrue beyond the principal balance once my XXXX application is accepted. By delaying the acceptance of my application, Nelnet is significantly increasing the amount for which I will ultilametly be responsible for repaying. I submitted the application with over XXXX months for them to approve it. High volumes should not be an excuse, or a way for them to charge me interest.
|
| 07/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
This report is a follow-up to a systemic breakdown amid the United States Department of Education 's former loan servicer, " Great Lakes '' for direct student loan consolidation.
[ My Previous Complaint # : XXXX, XXXX, XXXX, XX/XX/2022, XX/XX/2022 ] Formerly, I had a complaint concerning roughly XXXX points being deducted from my credit report by XXXX and XXXX due to a U.S. Department of Education loan consolidation on XX/XX/2022. Recently, I discovered via reliable media sources that the disconnect was caused by a coding error through Great Lakes, which reported 5 million borrowers as incorrectly having a loan deferment status in lieu of a current payment status.
Therefore, the borrowers credit scores were lowered and negatively impacted.
Great Lakes has stated via the media that they are working with the credit reporting agencies to rectify these inaccuracies. However, I tried calling their number listed and was unable to initiate contact with the company.
In closing, I am requesting that Great Lakes contact XXXX and XXXX on my behalf to rectify the situation at hand. The deduction of XXXX points from my credit file has never occurred during my fiscal lifetime. I trust a speedy resolution will be reached with all borrowers -- who were impacted by the Great Lakes ' coding error as well.
Thank you, kindly, XXXX XXXX XXXX
|
| 06/06/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
On XX/XX/XXXX, I applied for a {$15000.00} XXXX XXXX XXXX XXXX, a student loan to be used to finance the New York State Bar Exam preparatory course and exam fees. The application and note both read as a master student loan. The interest rate on this loan has increased each year and is now currently at 10.5 %. To date, I have already paid {$16000.00} on this {$15000.00} loan, and still have a principal balance due of {$13000.00}.
In XX/XX/XXXX and again in XX/XX/XXXX, I reached out to student loan refinance companies to attempt to refinance this loan to lower the interest rate and monthly payments. Both attempts have been declined because this loan, which is currently serviced by Firstmark Services, is being inaccurately reported on my credit report as a personal loan and not a student loan. When I reached out to Firstmark about getting this corrected, as it is not only impacting my ability to refinance, but also my credit score per XXXX, they responded by saying the loan is " not reported as a student loan and is also listed like this in the promissory note and disclosure documents. '' After review of the promissory note, which clearly states it is a " Master Student Loan Promissory Note '', I reached back out to Firstmark, who has yet to correct the issue on my credit, leading to another denial of my refinance application.
|
| 01/03/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
This summer I was able to receive a forbearance due to hardship with XXXX, however, Nelnet was unreachable. I submitted the application through the Federal website and when I attempted to call, confirm, and proceed with the action with Nelnet as I had done easily with my other service provider, I was unable to reach a representative by phone. I called multiple times and waited 30+ minutes each time before hanging up. I sent an email and it took months for them to reply, by then my account was past due and my credit score had been reduced. This is unacceptable! Months later when my XXXX forbearance has ended, I made another attempt to bring my account current with Nelnet and was able to speak with someone by phone with minimal wait time. Why ignore my calls until my account is way past due? I had hoped to have the forbearance back dated and the negative reporting to the credit agencies eliminated, they refused and countered by suggesting that I had never qualified for a hardship in the first place. I wonder how is it possible to qualify with one loan provider and not another? I also wonder how is it acceptable for a company to ignore customer calls until their account is past due? I had no issues with Navient, and nothing but roadblocks with Nelnet. I believe that Nelnet is negligent and their practices need to be investigated.
|
| 07/17/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I spoke with a customer service rep for Nelnet back in XX/XX/XXXX. I was trying to get an amortization schedule because I wanted to see how my balance was being paid down over time as well as a breakout of interest vs. principal. He said there is no way for Nelnet to provide me with that. ( See attached below. ) The reason I asked is because my loan terms just didn't seem to add up. I felt like I was paying much more than I was supposed to based on my interest rates. This morning ( XX/XX/XXXX ), I received an email from Nelnet indicated that my student loan rates were increasing. I was not aware that this would happen. I then checked my email history from Nelnet and found that the interest rate for this loan has been raised twice in the past with email notification dates from XX/XX/XXXX and XX/XX/XXXX. Nowhere in my loan details on Nelnet 's site does it say that my rates would increase or that the interest rate is variable for that loan. My payment amount did not change, either. Which is why I was unaware that more of the payment was going towards interest. This is why I wanted an amortization schedule in the first place back in XX/XX/XXXX.
In the chat transcript ( see attached ) from XX/XX/XXXX where I asked about the amortization table, the Nelnet rep mentions that he does not see interest rate variability on my loan. This
|
| 02/24/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
My first payment to Nelnet was XX/XX/2017. I called over three times to verify payment info because I was nervous given their reputation. I use my banks bill pay service for everything & in 20+ years have never had a payment issue. The payment was sent electronically when I was paid on the XX/XX/XXXX. I got an email from Nelnet on the XX/XX/XXXX my payment was missing. I called & was told by two different people they refused my payment, noted my account & sent it back! They wanted my bank acct # to take money out of and had no intrest in remedying the issue with the existing funds in " limbo ''. They already have my money. They said they noted my account about the payment coming in, sent me a letter & have sent the funds back however I have yet to receive anything. I am livid at the unprofessional business practices.
They got the payment, knew what acct it was for & refused to apply the payment. They now want me to pay them again by giving them my account number which will give them access to very badly impact my financial life. I was supposed to refinance my house soon but if Nelnet is trashing my credit score playing with payments then my score is toast.
I called the dept of education to file a complaint on the XX/XX/XXXX however they refused & told me i needed to consolidate my loans with a different company to solve this.
|
| 10/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I processed a payment on XX/XX/XXXX with a total of XXXX on XX/XX/XXXX they sent a portal message noting " Action needed : Your payment was returned- please submit a new payment. '' I requested help from their portal regarding the issue. They responded on XX/XX/XXXX " Our records show that a payment in the amount of {$200.00} was applied to your account effective XX/XX/XXXX. The next scheduled payment in the amount of {$200.00} is due on XX/XX/XXXX. '' Despite this correspondence with no resolution, they sent a notice on " XX/XX/XXXX Action needed : Your account is 15 days past due! '' I made another payment of XXXX on XX/XX/XXXX.
They reported on XX/XX/XXXX " Action needed : Your payment was returned- please submit a new payment '' Nelnet reports that my financial institution is the cause of this problem. However, I called my bank on XX/XX/XXXX at XXXX XXXX and they noted that it is not their error. Despite this, Nelnet does not seem to be resolving the issue despite me asking for assistance.
My concern is they will use their lack of resources ( e.g. staff, inadequate processing systems ) to charge me fees as it " looks like '' I am not paying.
I am willing to pay my student loans but not willing to incur fees due to the problems of this company. This does not seem fair ; it seems very predatory.
I am at my wits end.
|
| 02/11/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have a secured card with XXXXXXXX XXXX XXXX XXXX, and i had the account for 3 months, i have paid on time and over the amount due which the XXXX payment was initially two payments. My monthly payments are {$15.00} i paid {$180.00} on the XXXX of XXXX. My payments are due on the XX/XX/XXXX of the month and the statements print on the XX/XX/XXXX of each month which means i am not 30 days past due. The reported 30-59 days past due to the credit bureaus dropping my credit score over 40 points. I am in the process of buying a home for my family and this is a major issue for me right now.
As you can see the attachments are photos of how they are reporting the information to my credit file. The minimum payment is still {$15.00} if i was late 30-59 days it would be more, also the status says current. how could be current when i am 30-59 days late.
Dept of Nel Net- I am also submitting an investigation for Dept of Nel-net you will see the actual screenshots of the late payments they came i have 90 days in XX/XX/XXXX, 90 days in XX/XX/XXXX and 90 days in XX/XX/XXXX. How can i be late on any of my student loan accounts when the prior months are on time not late. There are 10 Dept of Nel-net accounts listed on my credit report that are reporting 90 days late but neither of the prior months are late according to the credit report.
|
| 12/31/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
In XX/XX/2018, I applied for a Total and Permanent Discharge due to being XXXX XXXX. I returned my completed form and Nelnet ( the Federal Student Loan Servicer ) wrote me on XX/XX/2018 to inform me that my physician did not complete Question # 4 on the XXXX form. My physician completed Question # 4 and signed the form as requested on XX/XX/2018. On XX/XX/2018, I emailed the form back to Nelnet. Around XX/XX/2018, I received another written letter from Nelnet informing me that it had not received the updated information from my physician, which is untrue. I called Nelnet on or around XX/XX/2018 and spoke to a female representative who confirmed that my completed and updated form had been received but could not tell me the status of my account. I asked for my call to be escalated to a supervisor and spoke with XXXX. He informed me that all required information had been submitted and that he would escalated my case for a decision and call me back on Friday on XX/XX/2018. I never heard from XXXX. It is impossible to reach anyone at Nelnet who can give me an honest and reliable answer as to the status of my account. No one is able to explain why Nelnet keeps asking for information that it already has and why there has been a delay in processing my paperwork for the Student Loan Discharge to which I am eligible due to XXXX XXXX.
|
| 08/23/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
The Department of Education forgave all of my previous ( prior to XX/XX/XXXX ) student loans due to XXXX. The monitoring period was from XXXX XXXX through XX/XX/XXXX, with XXXX of those loans having a monitoring period that extended to XX/XX/XXXX and XX/XX/XXXX, respectively. Therefore, the " Date of Status '' being reported to the credit bureaus ( XXXX, XXXX and XXXX ) should not show any activity beyond XXXX XXXX. Nor should a " recent balance '' stated, or implied, appear as though the accounts continue to have a balance owing. Furthermore, the " Recent balance '' should be shown to be " XXXX. '' This is not the case.
Nelnet Inc, the student loan administrative arm for the Department of Education is reporting inaccurate and misleading information to the credit bureaus ; thus, distorting my credit score and worthiness. This has resulted in lost of credit and job opportunities, and has affected my finances negatively.
The accounts that show under student loans, include : Department of Education, Nelnet Inc, and XXXX. All of the student loans were transferred to the Department of Education ; and, ultimately forgiven. Nelnet Inc, the administrative arm of the Department of Education, oversees student loans and any forgiveness of such loans. Reporting of such loans is also handled by Nelnet for the Department of Education.
|
| 02/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Hello, this is in reference to a private XXXX loan that I cosigned for my son. I went to XXXX bank ( the company that services the loan is called firstmark services ).
at the time I asked for the payments to be automatically taken from my citizens checking account ( this did not happen ).
When I realized that i was not making payments I called XXXX and made the payments over the phone with a debit card ( i have XXXX separate loans ) this was in XXXX of 2022 I received a phone call from XXXX bank collections telling me that XXXX of the loans was still behind and going into default I immediately called XXXX and spoke to a representative who told me that the funds were misapplied ( an overpayment to XXXX loan an no payment to XXXX loan ). He told me he would adjust it and i was current. XXXX records these phone calls they are on record In XXXX I was informed that the loan was in default After countless phone calls and emails I spoke with a representative who helped me, she found the mistake made on firstmarks behalf and helped me return the loan into repayment status. In the meantime from XXXX there are derogatory and delinquent account notices with XXXX and XXXX that remain on my sons and my credit reports. I have politely been asking for these items to be removed because the misapplied payment was a mistake by firstmark.
|
| 12/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Nelnet has failed to process {$1000.00} payment made refund back to me. They processed only one of two {$1000.00} payments neither have been received. They are using deceptive practices to the consumer and CFPB. In my last complaint and subsequent conversations with them they informed me that they only mailed me and processed one payment refund for the amount of {$1000.00}. However that payment of {$1000.00} was split into two different checks. They canceled those checks at my request and were to expedite them to me at a new address however they have failed to do that. During those subsequent conversations they informed me that the other payment for {$1000.00} was never processed back in XXXX of XXXX. At this point they still have not processed the second payment of {$1000.00} and I have not received that one either. It has been 5 months and passed the deadline when they are supposed to refund this money. They added the money back onto my account months and months ago. If they fail to respond to this or expedite both checks for a total of {$2000.00} within the next 10 business days I will be disputing {$2000.00} with my bank and credit card. The payment has already been added back onto my account so it looks like I have never paid anything and yet I don't have {$2000.00} back in my hands. That is deception and fraudulent.
|
| 06/03/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
This is in regards to the CARES act, student loan deferrment, and how my student loan provider affected my credit score while I was in the process of buying a car. I bought a new car XX/XX/XXXX. I had started looking a week before. I recieved a sub prime rate due to my score dropping 30 points because my student loan provider great lakes made inaccurate comments on my credit report. I have proof that shows the decease in my score as a result of my student loan provider. My credit score was dropped by great lakes XX/XX/XXXX, my credit was run XX/XX/XXXX and the car was purchased XX/XX/XXXX with the orginal score that was pulled XX/XX/XXXX. I also have proof of this from the dealership I purchased the car from to show the score used for my financing. On XX/XX/XXXX I see my credit score go back up to where it was before great lakes reported my loans as deferred. I have tried to contact great lakes and they tell me I should contact the credit bureau agencies as they have fixed the issue. I offered to show them proof of my claims and that was dismissed. I'm already poor and now I'm paying thousands in extra interest because my student loan provider had bad reporting on my credit report for a week. They've admitted they had inaccurate reporting but they will not admit that I was directly affected, please I hope you can help me.
|
| 03/30/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
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Graduated from XXXX University in XXXX. I couldn't get a job paying the {$700.00} a month payments they require. I went into forbearance for years. I've worked 2-3 jobs the whole time. I was put into collections even though I was told {$0.00} a month based on my income. I was then put on a {$5.00} a month plan. I had to stay current for 9 months to get out of collections. I've been out of collections a while now. They are showing on my credit report as open but up to date. I am trying to buy a home as I can not afford rent. My credit is good besides these loans showing on my account. I was told by Nelnet and my loan person to file a complaint today XX/XX/XXXX. I am paying as much as I can towards my loans after the bills are paid. I'm living in a tiny apartment with XXXX children of the opposite XXXX in the same room. I have to move. Buying is cheaper than renting. For my rent price, we can all have or own rooms. I am about to move out and increase my rent by {$200.00} dollars. That means we eat less. I make to much money for assistance with food. I'm trying my hardest to settle down and make higher payments to the loan company but I'm going to be pushed right back into collections over this being on my credit. I have already gotten a better job. I'm still working 2 jobs. I'm slowly moving up in the world. Please help me.
|
| 02/23/2018 |
Yes |
- Debt collection
- Federal student loan debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
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I submitted a loan discharge application to nelnet on XX/XX/18. I have an email confirmation they received the application. However, I have received no additional response back other than them providing me a hardship deferment. I previously mailed documents to them per the department of education and apparently they never got them, but reported negatively on my credit report. I told the dept of education they don't listen and they have my payments too high. I discussed a criminal record with the department of education and was told about the loan discharge paperwork. I was advised to send the paperwork to nelnet. When I called nelnet they denied knowing what it was and told me it was not then that handles it. And that I needed to reach back out to the dept of education. Everything in the dept of education site states it should go to your loan servicer who is nelnet. I emailed the documents and uploaded them in my account for review. I feel like I am being ignored yet again. I want to know this is seriously being reviewed. This last representative told me I could upload documents to my account as I do not go on the site because it never recognizes my password and I have to reset it everytime. This becomes very annoying. This time I uploaded the application to prevent them saying they didn't get it and I emailed it to them.
|
| 04/23/2020 |
Yes |
- Debt collection
- Federal student loan debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
Servicemember |
|
I enrolled in school 7 years ago under a military program where the military was paying for my school and student loans. I had an issue in my private life and the school said I would no longer qualify for licensing in that field once I graduated and dismissed me from the class even though I was eager to participate. I was denied the opportunity to complete the class. I found out later this information was incorrect. The school completely misinformed me and stopped me from completing the class. In addition to these issues US Dept of education is duplicating the accounts several times on my credit report and all are inaccurate. Gearing v. Check Brokerage Corp Cacace v. Lucas, 775 F. Supp. 502, 505 ( D. Conn. 1990 ) says this is against the law. Several times I attempted to discuss this with them, submit paperwork to them ( only for them to claim they never got it ).
They are willfully, erroneously, and intentionally damaging my credit and my ability to obtain decent housing. This is a violation of FCRA as demonstrated by US Court of Appeals, Ninth Circuit, No. 00-15946, Nelson vs. Chase Manhattan. They continue to refuse to correct this which is a violation of FCRA Section 623 CUSHMAN, v. TRANS UNION CORPORATION US Court of Appeals for the Third Circuit Court Case 115 F.3d 220 June 9, 1997, Filed ( D.C. No. 95-cv-01743 ).
|
| 12/03/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
I have contacted Nelnet on more than one occasion about the amount they are reporting on my credit report and trying to collect from me. The amount of over {$12000.00} is incorrect. They received to loans from XXXX XXXX XXXX loan services in XX/XX/2018. At that point I have already made payments of XXXX ( {$1600.00} to collection fees, {$270.00} to interest and {$9900.00} to principal ). Every time I call, they ( Nelnet ) states there's nothing they can do to call XXXX XXXX. I call XXXX XXXX they tell me to call NelNet. However, I did receive a detailed payment history from XXXX XXXX ( the original collection agency ). When I spoke with someone at Nelnet ( multiple times ) and told them that I had it and could send it over they ( Nelnet ) still stated to call XXXX XXXX, who told me call Nelnet again. Not only is Nelnet trying to collect an inaccurate amount but also, they are charging interest rates to an extremely higher than accurate amount This is stressful and damaging to my credit report and worthiness. I am unable to get a home loan for my family we desperately need or even a bigger vehicle since my family has double with the birth of my XXXX. I am aware the one or both companies or in violation of " The Fair Credit Reporting Act " and " The Fair Debt Collection Practices Act ". I am feeling trapped and needs help.
|
| 08/09/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
Servicemember |
|
My loans were originally around {$80.00} thousand. After working with Nelnet the past few years my loans have increased to {$95.00} thousand. I have been in a deferment status for most of the year while they were " processing '' the annual evaluation of my income based repayment plan, this took nearly 5 months. I 've been with the same emplyer since XXXX 2015. My salary only increases around XXXX dollar every year. My first year with Nelnet my monthly payment was under {$300.00}. The next year my payment was close to {$500.00}. I was also contacted by XXXX XXXX aka XXXX who offered to help get my payment down to under {$200.00}, they warned me that there was a federal lawsuit against Nelnet 's parent company XXXX and that I should no longer keep them as my provider. XXXX offered to get me a new loan servicer for a monthly fee of {$40.00}, and received a letter 3 months later from Nelnet that {$2.00} thousand would be added to my loan and that they were still my provider. This never ending process of adding interest to my loan seems unethical and legal. I 've been wanting to contact a lawyer to dig deeper, but feel insecure that I might not have that correct understanding of how the system works. At this rate I will pay my student loan well into my grave, which will then probably acquire interest in the afterlife as well.
|
| 03/29/2021 |
Yes |
- Debt collection
- Federal student loan debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
Older American |
|
I have been logging on to my student loan account at Nelnet to make my payment. I don't know my account # or user name and have been logging on by providing my ssn & dob. Now it won't recognize them and have been going online for several days now trying to make my payment. I tried the chat which is really just a ruse to get me to take advantage of services I do not want. The email feature won't let me communicate w/out an account number. I work in a XXXX XXXX myself and can not talk on the phone during the day and into the evening so my ability to make a call. Now I am late after working for some time now.
I mention this because this is a grossly unnecessary problem and barrier created by the student loan companies that causes honest law abiding past students from being timely. I have been caught in these thickets of XXXX and obstruction by student loan services before including being put in default. These days when they WANT us to go online but make burdensome and obstructive. It is NOT a category of complaint on your website but I know from first hand experience this ensnarls thousands of students already having a hard time even affording payment and will never work off even the interest. Please do something to make student loan servicers truly easy to access not just trouble making cosmetic and difficult to access.
|
| 05/08/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I would like to begin this letter by thanking your company for the many years of great service I experienced as a consumer. I have been a very loyal consumer of yours for many years and I am in need of your assistance.
There was a period of time where the world was going through a hardship due to covid. I always tried to my best to get every payment to you on time but there was one payment that was received and reported as 30 days late back in XXXX, XXXX, XXXX of XXXX. Before that hard time and ever since I continued with my timely payments.
These late payment is extremely damaging to me in a lot of ways, mainly it is hindering from accomplishing other financial goals and my chances to receive a qualification for a mortgage.
I am asking you and your company for a goodwill request. I have maintained a good paying history with you, with just that one exception and I ask for you to please eliminate the late payment with the credit bureaus by filling out Universal Data Form and faxing it to the credit bureaus that you report to.
I am pleading with you to honor my request, which would mean so much. Please take into consideration what a good customer I have been.
Thank you in advance for taking time out of your undoubtedly busy schedule to read over my letter.
Respectfully yours XXXX XXXX XX/XX/XXXX XXXX
|
| 09/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Older American |
|
The choices offered in your form to get me to this section do not really apply ( nor does my response after this about Nelnet as Nelnet has nothing do with this scam ) but I had to click on something. I was told to file a complaint with you by the Student Debt Crisis Center. I recently received a phone call from a woman named XXXX saying that she worked with " student debt '' at " education '' and that my deadline was coming up fast and she was holding my file open for a while to call her back asap. When I called I got a man and he asked for lots of info including the last four digits of my SS #. Then he seemed to have ALL my information, including the amount I owed ( my loan is currently on hold and in default ). He said that based on my age and the time I had paid that all but {$3100.00} would be forgiven, that I would pay online for four months - XXXX, XXXX, XXXX, XXXX @ {$190.00} and then from then on XXXX on I would pay {$10.00} for 240 months. It all sounded legit until they asked for my credit card. I hung up. The phone number ( I still have the original message ) is XXXX and in the message it says to opt out call XXXX. I never called that number.
This is clearly a scam and it is repugnant and disgusting since so many of us are desperate to get relief for our loans. I am XXXX so clearly praying on older folks.
|
| 11/16/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I currently have federal student loans with Nelnet. Im still in XXXX XXXX in XX/XX/XXXX and my loan payments arent due until after then. On XX/XX/XXXX they charged {$170.00} to my account I have on file for autodebit payments. When I noticed on XXXX I had to wait on hold for XXXX hours where a rep informed me not only did she not know why that money was charged to my account, but theres not even any record of it so it wasnt even applied to my loans. So nelnet is just stealing and pocketing money from students. I then asked to speak to a supervisor who advised me to upload photo evidence of the charge from nelnet to my account with my acct number and a brief summary on the situation to my nelnet documents and then someone from nelnet would eventually reach out to me regarding it. I uploaded that right away and 16 days later still no contact from them. I call again and after XXXX more hour on hold they tell me they can request for the refund but it can take XXXX weeks to be issued. All I asked from them then was an email stating that a request was submitted for my refund, she couldnt do that for some reason so I ask for a supervisor, she gives me the same answer. Their customer service hours are so limited and wait times are so long I barely even have the time to call them between working full time and going to school.
|
| 04/16/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have been a XXXX XXXX XXXX XXXX student at XXXX University in Virginia since Fall 2018. I received federal student loans to pay all of the tuition and related school expenses. I finished the first semester, but we began hearing rumors that XXXX had defrauded the students and misappropriated all of our funds, including amounts held as as students account credits early into the Spring semester. On XX/XX/XXXX, we received written notification from XXXX that the school was closing immediately. On XX/XX/XXXX, I received notification from the Department of Education that my loans for the Spring term were cancelled. As a result I filed the discharge paperwork through my servicer, Nelnet. Arrangements have been made for most of XXXX students, including me, to transfer to XXXX XXXX XXXX in DC as of XX/XX/XXXX. On XX/XX/XXXX, I was informed by Nelnet that the loans were not cancelled and I was now in repayment status ( grace ) because they have decided that the school is not really closed despite XXXX actually ceasing operation and having a trustee appointed. They will not allow me to speak to their claims department, but they can not explain their decision. This is either a case of complete ineptitude on their part or their compensation model is based on collection activity, thus they are motivated by blatant self interest.
|
| 11/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Hello My loans were transferred from Great Lakes to Nelnet. I made an attempt to pay off my loans in full on XXXX XXXX XXXX. The Nelnet website says it was processed and the debt was paid in full. 4 days later, the debt amount ( including interest ) appeared again. I received a notification from the Nelnet website stating the money was rejected by my financial institution.
I again made another attempt to pay off the loan on XXXXXXXX XXXX XXXX, Nelnet says processed, and then paid in full, and today ( XX/XX/XXXXXXXX ), the original debt amount and interest are back on my account.
I contacted my bank on XXXX XXXX, XXXX about this issue, and the representative I spoke with stated they did not receive any charge from Nelnet and are unsure why the money was not taken from them.
I contacted Nelnet about the inconsistency and to get more details about why both payments were not accepted, and the wait time was over 94 minutes.
I kept records of both confirmation from Nelnet saying my debt was paid in full and the record from my bank stating Nelnet did not make a charge.
The interest on my student loans keeps increasing daily and I am actively prevented from paying off my debts. This negatively impacts people 's finances.
How is this okay? How can this be acceptable? I never had issues like this with Great Lakes.
|
| 11/23/2021 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I am XXXX XXXX, and I am submitting this complaint myself and there is no third party involved.
I, XXXX XXXX, consumer, natural person, and original creditor of an open-end credit plan as defined by 15 USC 1602, am disputing the alleged debt with NELNET and furthermore they have violated my rights as a consumer. I can not be liable to the debt in question as I used my credit card, as defined by 15 USC XXXX, to obtain money to attend UNIVERSITY OF THE XXXX XXXX and XXXX UNIVERSITY. For the NELNET to state that I owe them any money is in violation of 15 USC 1692e ( 2 ) ( A ). In addition to their false and misleading representations they furnished deceptive forms in XXXX separate instances which is a violation of 15 USC 1692j ( a ). Furthermore, NELNET communicated with XXXX, XXXX and XXXX to have information furnished on my credit file without my written consent in violation of 15 USC 1681b ( 2 ).
Pursuant to 15 USC 1692h, if any consumer owes multiple debts and makes any single payment to any debt collector with respect to such debts, such debt collector may not apply such payment to any debt which is disputed by the consumer and, where applicable, shall apply such payment in accordance with the consumers directions. I am directing NELNET apply the XXXX individual payments, totaling {$3200.00}, to myself by check.
|
| 09/21/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Nelnet is reporting a loan as delinquent ( seriously delinquent of more than 120 days ) from the pandemic pause period. As a XXXX XXXX with federal student loans, I followed studentaid.gov and watched that there was no action needed to pause loan payments. I have previously disputed the errors XXXX, XX/XX/XXXX and XXXX, XX/XX/XXXX along with a few other dates, they updated some months as current but not all.
I called Nelnet and was on hold for over 2.5 hours. When I got an agent they told me that loan was brand new to them in XXXX. Then said o wait no its not. Then said yes it was covered then no it wasn't. They told me they would get me to the department I needed to further discuss this issue. Then she came back on the phone and told me she talked to them and the report would stand. I said no I would like to speak to them. They were already told potentially erroneous information by the Nelnet agent.
Frankly I am not wanting Nelnet to even service my loans, I don't feel I can trust them.
I want the 4 late payments on my credit report removed, as a XXXX XXXX in the global pandemic, I am not sure how working 80 hours per week, and catching XXXX and being down and out form XXXX to XXXX and then returning to work is an offense to have 4 late payment notifications when we weren't supposed to owe during the pandemic.
|
| 09/06/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
DEP OF ED/NELNET is unlawfully reporting late payments to my consumer report. Ive never made any late payments to NELNET nor has NELNET provided me with documentation validating this information. They are also in violation of my consumer rights by reporting this information even if it were factual! I as the consumer own my consumer report and The DEP OF ED/NELNET has failed to comply with the law pursuant to 15 USC 1681b ( 2 ). 15 USC 1681a ( d ) ( 2 ) ( A ) ( i ) clearly states my consumer report should not include transactions between the consumer ( me ) and the person ( the financial institute ) making the report. DEP OF ED/NELNET is in violation of my privacy pursuant to 15 USC 1681a ( d ) ( 2 ) ( A ) ( iii ). AGAIN I NEVER GAVE MY CONSENT TO REPORT MY INFORMATION!!! By reporting DEP OF ED/NELNET is in violation of the laws made by Congress. Pursuant to 15 USC 1681a ( B ) any authorization of a specific extension of credit or similar device should be excluded from my consumer report. The transactions that DEP OF ED/NELNET is reporting clearly are categorized as transactions that were issued from a credit card ( my social security card ) as defined under 15 USC 1602 ( l ). This is a violation of my privacy! DEP OF ED/NELNET is liable to me for all damages due to their willful noncompliance pursuant 15 USC 1681n .
|
| 09/29/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
Today I called the Department of Education/Nelnet to ask about why I have three months of late payments. I spoke to two supervisors to find out why did this happen on my XXXX account for the months of XXXX, XXXX, and XXXX when I filled out my application in XXXX the beginning of the year! Yet I was told that they received my application but they claimed they sent me other records of things that I needed to do but I did not receive any of the records they are speaking of. I asked what address did they send those documents to and they did not have an address on file, in fact they said the documents that they sent returned back to them. So when I sent my application in with address on it then why did they not have my address on file They are lying about sending documents to me. Then the supersivor stated that the only way they could remove the those three months of late payments was if I had cancer or in the military or in school.This is not fair for when they said they sent something when they can not even tell me what address they had on file. Nelnet have violated the Fair Credit Reporting ACT and damaged my credit score. I will be taking legal action soon for {$1000.00} per violation.
1. Please show me proof of my address 2. Please show me what documents you are stating that you did not receive with my application.
|
| 10/17/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
My wife and I attended University XXXX XXXX online for our XXXX studies. I attended XXXX University online for my masters as well. These schools I believe misrepresented me with their offers of a good education that would enable me to get the level of education and career I was looking for. Needless to say I stayed in my current career because the degrees did not amount to anything on paper.
Because of the lack of increased pay, we had trouble with the repayment options. We have had numerous loan servicers over the course of graduating with my XXXX. Nelnet, XXXX, XXXX to name a few. When I informed them we was struggling, deferring, forbeance or combining the loans was always their answer. I believe I have made only four payments in the last five years because of the options they kept giving me. The lack of guidance and tactics I believe were confusing and misleading. Now the debt has ballooned to over 80 thousand dollars due to fees and interest and I have no other option ( other than deference that I know they would still give me ) and the payment is way to high for me to handle. Although I have these degrees on my wall, they are of little value and now I have to pay for it the rest of my life. Our credit scores will suffer for years because of this and my wife still hasn't finished acquiring the worthless degree
|
| 12/20/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
Older American |
|
XXXX or five years ago my husband & I went through Chapter XXXX which was dismissed XXXX 2016. When we filed we were told my student loan was not included, which was fine. I planned to continue paying ; however, the loan disappeared and I had no way to pay. The loan was with Nelnet and after the bankruptcy was discharged, I received an email from Nelnet telling me my loan was now two months overdue. Then I received a letter from XXXX which is a collection agency for student loans. My frustration is in the lack of communication from Nelnet. I am no longer interested in dealing with them due to their poor handling of my situation and XXXX has n't been any better, although recently I received a letter from them saying that Nelnet sold my loan when we filed bankruptcy and then bought it back after the bankruptcy was dismissed. I am furious because if they would have allowed me to keep paying, it would almost be paid off by now but they took my ability to continue paying away and randomly did their own thing without communicating with me. Even now, they have not communicated to me anything but demands for payment. They took my right to pay away when I was willing to continue paying. Collection calls do not count toward effective communication. They ca n't just show up after all these years and tell me my loan is overdue.
|
| 02/22/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX, NE XXXX ( XXXX ) XXXX Above I am starting with the contact information I received from the dispute I filed for XXXX. I attended college for XXXX XXXX and did not get to finish the program because the school shut down when XXXX colleges took over XXXX college. They committed fraud and lied to their students about the school shutting down including me and got me to spend more money knowing the school was shutting down. I did not get to finish school and should not have to pay for these loans. They expect me to pay around 6 grand a month but I did not finish my degree so I do not have a good XXXX job to pay like I would have if I would have got to finish school. I found a website online last year and finally got a mailing address to mail papers in to detest the student loans but never heard anything back. Tried to research number s to get ahold of them and nothing ever went through and no one got back to me. I need help getting justice for the loans that I should not have to go back. They are destroying my credit and I can not and will not pay the loans back for a degree I did not get to complete I will eventually have to file bankruptcy if the loans aren't forgiven. Many students got their loans forgiven because of the fraud XXXX colleges committed and I should be one of those students.
|
| 06/05/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Just found out that XX/XX/XXXX my monthly payment went up without them confirming that I was aware of this change. Now it has been reported on my credit score as neing past due.
I have had it set up on autipay through my bank for over 10 yrs to pay XXXX but my monthly bill was XXXX something I just rounded it up to XXXX.
I have not missed any payments. XXXX mailed a notice to an old address & I did not recieve it.
XXXX supervisor stated it is my gault they had a nad address & I could go online at any time to see changes.
I had no reason to go online when my my nill was being autopaid.
I just spoke with Nelnet 2 supposed supervisors & they are unwilling to remove the negative late payment from my credit score that they reported. Even though I paid everu month the same as usual. And did not recieve notice of any changes.
Why do they not have to have assure that you revieved it & have you sign aknowledgement like most business '? This would have prevented the entire incident. I diligently paid every month since XX/XX/XXXX. And now my credit dropped because of this. Customer service there was not very good except for the first rep I spoke with.
They were not very friendly or understanding. They just kept repeating the same thing. I could inderstand if I was not paying or simething but I have been every month.
|
| 01/29/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
My student loan servicer is Nelnet. They have usually been responsive in the past but that has recently changed. They no longer provide a chat option that I can find so the only way to contact them is by phone ( absurd wait time, I am on hold right now for 20 plus minutes ) or by filling out the contact form.
So I tried the form. 3 times so far with no response. None!
I work for a public agency and get paid once a month. I wanted to request that my payment date be changed to nearer/after my pay date. I filled out the form 3 times with this request and submitted it but have not received a response as of this date. Not once! How is this possible? How is it fair that I am just talking into the ether with zero response? Why am I held accountable but they are not? This is not ok and there should be consequences for my being unable to manage my account or communicate with those who I am dependent on to manage my account.
They are setting me up for failure. I just checked my account and it shows that I am late on my payment ( duh, I need it 10 days in the future! Is that so hard? ), and I'm sure there is a nice late fee attached to that.
Anyway, what am I supposed to do? The citizen is helpless in the tech age with no way to resolve issues. Just a lot of dead air. Next I will contact the Bursar ... or an attorney.
|
| 10/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Nelnet has been completely incompetent when it comes to successfully processing IDR applications. I went to FASFA and applied for the SAVE IDR repayment plan. According to the payment calculator based on my income I should owe {$0.00}. FASFA confirmed that they had my permission to access my information from the IRS where they can easily see that I have always made under {$30000.00} a year. I submitted my IDR application along with a tax form sent by my employer but after finding out that Nelnet doesn't accept this as proof of income I went to my Nelnet account and uploaded a document showing a recent payment received from my employer as proof. Last week I got a notification on the website saying some information was missing from my IDR application and that they would send me email saying what they needed. I never received an email. I have already provided proof of income so there is no information missing. Now when I go to Nelnet site it doesn't even show my IDR application being processed any more and I can't reapply since the page of the FASFA site is experiencing an error. I have reuploaded my application and the proof of income to the Nelnet site. I have turned off Auto Debit since I should no longer owe them any money and have no intentions in paying when my low income qualifies me for no more payments.
|
| 05/18/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Please, please help me in dealing with my loan servicer, NelNet. I am trying to file a complaint about a mismanaged student loan. I have tried calling and emailing NelNet numerous times to fix the issue, but they are unwilling to correct their mistake.
I have statements from XX/XX/XXXX to XX/XX/XXXX showing the student loan payment date was XX/XX/XXXX. I am attaching a statement from XX/XX/XXXX and XX/XX/XXXX to show that the loan repayment date is XX/XX/XXXX. It does not change during the year. I attempted to restart school in XX/XX/XXXX. I, sadly, had to withdraw. NelNet reset my loan repayment date to XX/XX/XXXX, instead of XX/XX/XXXX, thus removing 18 months. I was told they reset the payment schedule, BUT I was not losing anything despite the 18 months taken away. I was also told that I should have asked for the deferment not to be applied to my account even though the school did it automatically without consulting me. The statements I have are from XX/XX/XXXX to XX/XX/XXXX, which are BEFORE I started school, and no deferment was involved showing that my due date was XX/XX/XXXX. I am being penalized for attempting to return to school. NelNet is blaming it on the deferment and selected the repayment schedule instead of following the previous repayment date, XX/XX/XXXX. Please help me get this corrected.
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| 12/09/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Nelnet has not processed my SAVE application, which was submitted to them by the DOE on XX/XX/2023. I have confirmation from the DOE that Nelnet is my service provider, but Nelnet has made no progress on my application, and insists that I do not have an application filed with them.
On XX/XX/2023, Nelnet sent me an account update telling me that my account was in administrative forbearance, and that I was not required to submit any payment during that time. The message had no end date, and no message of loan payment activation was sent after the message of administrative forbearance was sent. It was my understanding that, as of XX/XX/2023, my account was in forbearance and did not require repayment. My account on Nelnet 's website has no record of this message -- in fact, I have no messages in my account inbox except for my statements.
On XX/XX/2023, I received a message from Nelnet telling me that my account was past due, and that I owed twXXXX months ' worth of bills, totaling over XXXX dollars. That bill includes both the month of XXXX and XXXX, even after the account was supposedly put in forbearance.
I have been unable to contact Nelnet on this subject outside of automated voice messages. Their hours are incompatible with teaching hours, and their call centers have an average wait time of 2 hours.
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| 03/22/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Finally got information from XXXX in regards to deferment policy through this forum. They stated in-school deferment periods for XXXX studies and XXXX studies. According to their policy, I still have in-school deferment time for XXXX studies. FIRSTMARK SERVICES was servicing my loan while I was enrolled in XXXX studies in 2020. FIRSTMARK SERVICES decided to put my loans in repayment at the same time I was enrolled in 2020. I have not exceeded 4 years of XXXX studies. Labeling my loan as Delinquent was done in error and they wrongfully charged off the loan. Furthermore, XXXX nor Firstmark NEVER made me aware of their deferment policy. None of the paperwork I received or signed states a specified time period of deferment. I was only informed that as long as I was in school studying, that my loans would be in deferment. I was never warned of a deferment cut-off. It is unreasonable and unethical to hold me accountable for a policy that I was never made aware of. Plus, FIRSTMARK SERVICES refusal to admit fault in wrongfully placing my loan in repayment is unprincipled. My loan should not be in collections.
The Attached document will show highlighted section that states time period for in-school deferment while pursuing XXXX studies. It will also show that the company only gave me deferment for XXXX studies.
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| 07/10/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I have student loan debt. In 2017 I was to begin my first payments. I wasn't aware of this at the time. I did go to that school anymore and all the loan company had was my school email address. Also during this time I was pregnant. The months were XXXX, XXXX, and XXXX. XX/XX/2017 is when I gave birth. I was out of work and having to take care of a new born. When I checked my credit a few months later it said I had missed 18 payments. I have 6 individual loans, so each one missed 3 months of payments. And on XXXX it just changed to 24 missed payments, just recently added XXXX as well. I understand it is my responsibility, I was planning on continuing my education and then got pregnant and also moved to another state. I've asked them if they can remove those missed payments multiple times with no as being the answer. I get no explanation at all.. Since 2017 I've had horrible credit because of these missed payments. No matter what I do I can't get rid of them and it doesn't matter if everything since has been paid on time. Never late on any credit cards or car payments. I am also going to school again to finish and get my degree in XXXX. I just would like to be able to do things with my life without this following me around forever. I can't even get a loan with my husband to buy a home or a car. What can I do?
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| 08/03/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account status incorrect
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Web |
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I have sent multiple letters, disputed and called many times to get my accounts reported correctly. XXXX accounts are being reported past due 90 days but the comments on my reports says past due 120 days in XXXX. This is an inaccuracy that is putting my housing in jeopardy. I am currently unable to get approved for a mortgage because of this and it is causing great hardship to me and my children. I called Nelnet XXXX time XXXX and none of the representatives are able to provide me with notices that would have provided me information on when to pay and how much in XXXX. The reps were only able to provide me with a statement from XX/XX/2019 but this does me no good if this is the only notice that was sent as the late payments had already occurred. Furthermore they are unable to explain why all of a sudden payments were required. I contacted all three bureaus to get this corrected and they all referred me back to Nelnet. When I dispute with the bureaus the results come back updated. On my phone call with Nelnet, on a recorded line I asked for validation of late payments I was told they couldn't send it to me, unacceptable. Nelnet requires me to have said correspondence from XXXX but as the sender can not provide validation or notices of payments. This has been detrimental to me securing housing for my family.
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| 11/26/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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My sister and I have the exact same social security number with the exception of the very last digit. While going through my credit report recently I found several items on my credit which I did not open and I am positive that it was due to my sister using my social for her accounts. There are 7 student loans taken out in 2009 alone. There's no way that they all belong to me. I would like to see about researching which ones belong to me and which ones don't and see about removing the ones that do not belong to me from my credit report.
My sister was working for XXXX XXXX a little more than a year ago and during that time her student loans were not reflecting negatively on the credit report because the company has a repayment program but a year ago my sister left that company and now all of a sudden I have all of these extra student loans that have hit my credit report and lowered my credit almost 200 points.
I have been trying for months now to be able to figure out where the student loans are being held how much is being held and when they were open so that I could figure out which ones I needed to dispute but every single loan holder that I have called has no record of my accounts existing at all.
I am at my Wit 's end and I don't know what to do from here and I would greatly appreciate the assistance
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| 09/13/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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Hello my name is XXXX XXXX I am writing this letter to whom it may concern, I have a loan that was recently reported on my credit report as 90 days late payment, these payments were late cause I was told that I had forbearance time to consolidate my school loans Now that I know I was given the wrong information I wanting to know if there is any way that if I bring my payments to current and set up automatic payment with a checking account could these late payments be removed from my credit report as a good will gesture I know that its not an obligation or if this is possible but it would be greatly appreciated I do construction work and it is seasonal which that said XXXX to XXXX are the busiest months here in Ohio, I started to make payments in XX/XX/2018 and what I should have done is set up automatic payments so I would not encounter these problems please let me know if there is a possibility of this happening I have worked so hard to build my credit scores and to have it taken away without warning of the situation that was going to take place and this really hurt my lively hood witch would intern help me to take care of the loan I feel so terrible, please let me know thanks in advance I will also be updating my contact info so that I can receive nelnet alerts thanks in advance I am awaiting your reply
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| 02/27/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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I took student loans out to help pay for my college education. I graduated and have been on an income-based repayment schedule since then. My family has grown in size and it has become increasingly difficult to try and pay more than my income-based payment. Over the years, I have paid my payment every month and yet my loans have grown exponentially! This is extremely frustrating because now I ca n't even pay on my principal balance because the accrued interest is over {$10000.00}. If I understand all of this correctly, if I pay just the interest accrued every 30 days, plus a little more, it will go to the accrued interest balance, not the principal balance. How will I ever be able to get caught up?! These loans have been in negative amortization almost the entire time I 've been paying. I 'm not asking for a pity party, but how is this even fair? I 've done what was expected of me, and in the end, I 'm being robbed in interest payments! PLEASE, PLEASE look into finding a way to not allow the American citizens who have tried to better themselves by furthering their education, go bankrupt because of this unfair increase in student loans borrowed. To me, this is exactly what predatory lending is : charging me way more than what I borrowed, while telling me it 's okay that I only make my income-based payment.
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| 12/15/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I submitted a SAVE application through StudentAid.gov on XX/XX/XXXX as part of the new beta roll-out. StudentAid.Gov confirmed the completed application and sent this to Nelnet, my loan servicer. No response from Nelnet whatsoever.
I re-applied via StudentAid.gov on XX/XX/XXXX again. No response from Nelnet. I applied on Nelnet directly on XX/XX/XXXX. No response.
I called Nelnet customer service multiple days throughout late XXXX, averaging XXXX hours on hold. I finally had to re-apply via phone on XX/XX/XXXX. I received notice shortly after that I was approved to be on the SAVE IDR plan, but at a cost that was significantly higher than what I should owe based on my income. In my XXXX taxes, I was earning slightly over XXXX XXXX. I was laid off XX/XX/XXXX. Since my new role in XX/XX/XXXX, I now earn XXXX XXXX and supplied all documentation to support this with paystubs. No response from Nelnet. I called again on XX/XX/XXXX and my information was submitted to correct the problem and I was placed into forbearance and interest is now accruing while my application is stuck.
Since then, my application has been stuck in limbo and it says I will owe over XXXX XXXXXXXX in XXXX, when according to the StudentAid.gov calculations and the rubric provided by the SAVE act, I should owe closer to XXXX XXXXXXXX.
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| 09/20/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states " It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' 15 USC 1681 section604 a section 2 " any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' The financial institution and the Consumer reporting agencies do not have my consent to furnish my information and they do not have my written consent.15 USC 6802 ( b ) ( c ) I do not consent and revoke any and all verbal, non-verbal, written, implied, all assumptions to disclose nonpublic personal information to a nonaffiliated third party " 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at anytime. '' I am opting out of your reporting services.
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| 03/03/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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On XXXX XXXX, 2016, I filed an application to enroll in the REPAYE payment plan. On the same day, I delivered all of the necessary supplemental materials, including proof of income, to Nelnet, the student loan servicer, through the document submission email address provided on their website, XXXXXXXXXXXX.
On XXXX XXXX, 2016, I received correspondence with the subject line " We 've received your income-driven repayment plan application '' from Nelnet confirming that they had received my application.
On XXXX XXXX, 2016, I received correspondence with the subject line " Your request has been received '' from Nelnet confirming that my application was received and being reviewed. Within this email, Nelnet stated " You will receive additional communication from us regarding your request within 7 to 10 days. '' No further correspondence was received within the promised 7 to 10 days. Multiple phone calls to Nelnet were unable to update the status of my application or why I had not received further correspondence within the allotted time period.
A further call had to be placed on XXXX XXXX, well after the specified period of time, and a representative was able to check my application 's status, notifying me that it was still not processed. The processing and notice was not completed until XXXX XXXX, 2016.
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| 05/06/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Keep getting calls about your loan
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Web |
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I forgot to schedule my payment to come out on the due date, so I scheduled it to come out as soon as I realized the error. The payment is scheduled to post on XX/XX/XXXX. My mother told me she received 3 phone calls on the XXXX and 3 on the XXXX about the severe delinquency of my loan. I am the primary borrower and only received one call. My loan is barely 15 days past due. When I contacted Firstmark they started that they continue to make those calls even if the payment I scheduled. I asked why they felt the need to call over and over again. They said the calls are randomly generated. I asked why the primary borrower wouldnt be contacted first and he was like oh I dont know. Then he said the calls will continue until XXXX XXXX of the day of the scheduled payment.
This is very misleading. My mother was going to make the payment, but thankfully I let her know I already had one scheduled. This tactic seems very misleading and manipulative. If someone has a payment scheduled, they should not be calling anyone other the primary borrower, and they really shouldnt be calling anyone at all if there is a pending payment. The volume of phone calls and e-mails my mother received is borderline harassment. This company should not be allowed go call people numerous times a day when they have a payment pending!
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| 05/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
Servicemember |
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Between XXXX and XXXX XXXX XXXX ; I took action via a credit reporting service to have older and inaccurate information on ALL my credit reports be removed. ALthough some information has been removed, unfortunately not all the information was removed and therefore is causing a halt and sometimes negative affect on my reporting. To maintain accuracy and truth to my reports, I'm taking action myself to ask for items to be removed from my account based on the laws listed below : According to 15 USC 1681i ( 5 ) the credit bureaus have to modify or delete accounts that are not reporting accurately According to 15 USC 1681b ( 1 ) the credit bureaus dont have no written permission According to 15 USC 1681 I have the right to privacy According to 15 USC 1681s-2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. ( B ) Reporting information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate; and ( ii ) the information is, in fact, inaccurate.
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| 02/06/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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When ever the loan provider was issued a social security number and a signature the loans should have been discharged through the Treasury ... This process was created by an act of Congress in XXXX. XXXX XXXX XXXX ( XXXX stat. XXXX ) was designated to discharge all obligations dollar for dollar. The loan provider is unaware ( due to the lack of knowledge ) of such passage of the Banking and Banking Regulations XXXX XXXX XXXX XXXX XXXX. Where all obligation are to be discharged dollar for dollar. The loan provider is unaware ( as are most Americans ) that the United States dollar no longer exists. What we think is money is actually not money but a promise to pay at a later date. XXXX XXXX XXXX ) These notes appear to resemble the United States Notes by the similarities of appearances. The only difference with these notes they are titled XXXX. If XXXX pays attention to the fine print on the XXXX it will say " This Note is Legal Tender for All Debt public and private ''. So in order for XXXX to repay any loan would be illegal since a debt can not be repaid with another debt. Thus, why Social Security was Instituted in XXXX called the XXXX. The United States had to create an unlimited credit line for the people due to the existing economic crisis. Those unlimited accounts are our Social Security numbers.
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| 10/29/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Good afternoon, My student loans were previously with XXXX XXXX.They were transferred to Nelnet in 2019.
While with XXXX XXXX, these student loans were consolidated into one repayment account. Nelnet immediately created separate repayment accounts without cause or explanation.
While with XXXX XXXX, these student loans were repaid based on income. Upon transfer to Nelnet, these student loans have been approved for income-driven repayment. All necessary income information was submitted directly to Nelnet from the IRS via the Federal Student Aid website. Nelnet has illegally driven these loans into forbearance/deferment, and requests for explanation have gone unanswered.
I have repeatedly requested the following : 1. Loan consolidation ( as per the previous provider ) 2. Income-driven repayment ( These loans have been approved for income-driven repayment for 2019. ) My letters and e-mails to Nelnet have gone unanswered. These loans have been illegally unconsolidated and have been illegally driven into forbearance/deferment. These are not my wishes.
A student loan attorney has recently been contacted. The attorney has advised me to contact the Consumer Finance Protection Bureau prior to legal recourse.
Please contact me at your earliest convenience about the best course of action.
Thank you.
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| 04/04/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
Older American |
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XX/XX/XXXX, the borrower filed a paper application for consolidation with enrollment in the income based relief program was filed. In XXXX XXXX, Nelnet who was servicing the consolidation application wrote that a judgment in court prevented consolidation. In XXXX XXXX, the borrower contested the existence of a judgment with the attorney representing the XXXX XXXX. The attorney confirmed there was no judgment and informed Nelnet that there was no judgment. In XXXX of XXXX, the borrower called Nelnet to inform them that there was no judgment. Nelnet acknowledged that it was aware that that there was no judgmetn and said they would move forward with the application immediately. However, when no further information was forthcoming. the borrower called Nelnet XX/XX/XXXX. The borrower was told that Nelnet had failed to take the necessary internal action to move the application forward but that it would do so immediately. After another 6 months of silence, the borrower contacted Nelnet in XXXX XXXX. The borrower was told that Nelnet did not do anything in XX/XX/XXXX or XX/XX/XXXX and that his XXXX XXXX application was now " stale '' and a new application was needed. When the borrower pointed out that the fault was with Nelnet, not the borrower, for the application going stale, Nelnet said that was too bad.
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| 10/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My student loan servicer is currently Nelnet, as it was changed from the company Great Lakes. I qualify for the XXXX repayment plan. I applied for the XXXX repayment plan in XXXX, on the federal student aid government website. On the federal student aid website it states that my application was processed and this direct quote : '' Your loan servicer ( XXXX ) has ( have ) completed their review of your application. '' On the Nelnet website it states that I am enrolled in the XXXX plan ( not to be confused with the XXXX plan, which is a different repayment plan ), which I never applied to or was enrolled in the past. I never received communication from Nelnet that my repayment plan had been changed to the XXXX plan. I called and was unable to communicate by phone due to hours long wait times. I sent a detailed email to Nelnet and was sent an automated email letting me know that no one would reply to my email as no one would be reading it. It directed me to try the Nelnet website and if my issue wasn't resolved by visiting FAQ on their website, to call their phone number. Placing an account on a completely different repayment plan than you applied to is unacceptable ; the terms of each repayment plan are all different and change the monthly payment depending on what repayment plan you are enrolled in.
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| 09/17/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been unable to reach Nelnet via phone to resolve this issue as their call wait exceeded 2 hours on my last attempt, and their online systems have had periodic outages. I have already raised a complaint with FSA, but the incorrect information presented to me by Nelnet has me terrified that I'll be paying a standard repayment amount via what looks like a bug in the automatic withdrawal system, and I'm taking every action to protect myself and my bank account. Despite being presented documentation that I should be paying {$0.00} on SAVE starting in XXXX, I continue to see a withdrawal scheduled for XXXX for over {$1500.00}.
I am concerned that if I cancel automatic withdrawals, I will be unfairly penalized with a loss of the .25 % IR XXXX ( ACH ) benefit on my applicable loans.
Additionally, the application process for SAVE was not a smooth process. Though this is an unprecedented period of payment restarts, that does not excuse the absolutely wild changes I noticed on my account at the end of XXXX : including being dropped from my IBR and placed into Standard Repayment with no explanations and watching the amount due on my account fluctuate wildly. Nor did they communicate with follow ups about my SAVE application status, despite the language presented on completion of my SAVE application.
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| 08/13/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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To whom this may concern, out of no where 10 accounts have been added to my account of an alleged debt that I have never received by letter or never heard of the amounts that have been added to my consumer report. I im requesting under the Fair Debt Collection Practices Act, 15 USC 1692g stating your claim is disputed and validation is requested. This is not a request for verification or proof of my mailing address, but a request for Validation made pursuant to above-named Title and Section. I respectfully request your offices provide me with competent evidence that I have any legal obligation to pay you. I also demand that you delete the alleged debt off of my credit reports. This is also violating 20 Ferpa Act 1232g ( b ). I did not authorize to disclose the alleged debt on my student loan information to Nelnet. I am now concerned about the privacy of my student loan information. I do not want any other third party to have access to my student loan information without my consent. I am requesting an investigation on this matter and steps to prevent the unauthorized disclosure of my student loan information in the future. I would also like to be reimbursed for any costs if in fact the alleged account is mine that I incurred as a result of this unauthorized disclosure to another third party company.
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| 04/28/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I took private student loans fr om XXXX . I 've be en paying more than the minimum on time for the better part of a decade. This month, the servicing of my loan was transferred to XXXX XXXX . I disagree with this practice on an ethical level. I am not a commodity and should n't be treated lik e one. But, I can deal with the headache of my loan servicer changing.
My complaint is that XXXX XXXX does not allow me to schedule payments in advance. I can either set up auto-pay for a specific amount on a monthly basis or pay online. The problem is that when I pay online, I can only schedule my payment for that day. This makes paying my loans off more difficult and makes it more likely that I 'll pay more over time. I like to pay my monthly payment ahead of schedule and then make additional payments each time I receive a paycheck. This has been a really effective way to pay off my loans faster. Not being able to schedule these payments ahead of time makes it more likely that I 'll make my extra payments later, which costs me more in interest. XXXX XXXX provides a negligible level of customer service and a terrible user experience. It 's entirely reasonable to expect that I 'll receive equal or greater quality customer service when my loan is transferred against my will.
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| 02/20/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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My Stafford Loans with U.S. DEPARTMENT OF EDUCATION XXXX XXXX ) is handled by Great Lakes. On XX/XX/XXXX, My student loan principal amount was {$40000.00} and the accrued interest {$12000.00} ( which is excessive. ) At the time, Great Lakes offered me a standard repayment plan ( No salary-driven or subsidized in any way ) of {$240.00} a month. Such payment was supposed to start reducing my loan principal immediately. This week while taking a look at my account summary, for my surprise, the balance of my loan instead of have been decreased, it has risen to {$53000.00}. Ever since I setup my payment plan, I haven't missed one single payment ; for the contrary, I have made greater payments than what I was supposed to. From the date of the payment plan was set, I have paid the total amount of {$5500.00} which has been allocated in its entirety to interests. Furthermore, in XX/XX/XXXX, I had a payment due of {$630.00} which corresponded to some accrued interests regardless of the Cares Act ( Interest Great Lakes is not able to explain to me. ) My loan has been overcharged, excessive interests have been capitalized and payments have not been applied as agreed since the beginning. When I called Great Lakes, they do nothing to help but sustain that the balance is correct. I really need someone to help me.
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| 05/21/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My previously serviced, XXXX, XXXX XXXX XXXX XXXX XXXX student loan amount of which is {$8200.00} and {$1000.00} & {$22000.00} which equals the total of : {$12000.00} was consolidated into my Great Lakes dept of Education student loan balance on XX/XX/2009.
I also notice that the same amount of {$8200.00}, {$1000.00}, & {$2200.00}, the total then {$12000.00} show up on my credit report as a separate line item, when it was consolidated.
XXXX was bought and sold multiple times, to XXXX, and the last was XXXX sold from one financial institution to another, that information has cluttered my credit report. because it was purchased many times over.
However, it is duplicate information meaning the same loan is posted more than once by the same lender, it shouldnt be listed as multiple accounts.
During that time it appears that mishandling of the student loan was improperly handled and reported as a separate loan.
I believe the credit reporting agency, XXXX, and XXXX and XXXX mishandled the reporting of the consolidated loan, to a separate loan and line item.
This is producing duplicate information meaning the same loan that is consolidated is showing as a separate loan, which is unacceptable, it needs to be removed because it is already included in the Great Lakes dept of education balance.
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| 06/20/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
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Web |
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When I requested 4 month 's forbearance on XXXX XXXX from XXXX XXXX I was told that the lender only grants forbearance in increments of 2 months. The customer service representative instructed me that I would have to call back at the end of the first 2 month 's of forbearance and request an additional two month 's forbearance. When I called to implement the instructions I was given I was told that I was not eligible for another two month 's forbearance until I 'd made 12 consecutive payments. All calls are recorded and, after some research, the customer service representative confirmed that I had been given correct information. However, instead of suggesting an alternative or in any way trying to rectify the situation I was told there was " nothing that could be done ''. I suggested putting a payment plan in place for XXXX XXXX which would give me time to figure something out. In response to this I was told I " should n't worry about it '' because credit reporting does n't occur until an account is 30 days past due. In summary, I was given false information, held responsible for the information I was not given and then told there were no other alternatives. When I suggested an alternative I was told there was no process or capability on the company 's part to follow through with this alternative.
|
| 05/10/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
My Complaint is not about the XXXX. My compliant is about NelNet and what happened before the default. As I review my statement on NelNet 's website, dated XXXX/XXXX/XXXX, it was showing my correct address. I know for a fact Nelnet had my phone number and email correct, as I have received both phone calls and emails from them. When I logged into NelNet today ( XXXX/XXXX/XXXX ) I found out that my loan was a {$0.00} balance. I then called the XXXX, who informed me that they had the following address and phone number, XXXX XXXX XXXX, XXXX, OH and phone number of XXXX. My loans were sent to the XXXX in default status. The woman at XXXX XXXX XXXX told me that I have XXXX to 90 days before I am assessed a penalty fee. I called on day XXXX. Had I not called today, l would have been charged a 25 % penalty fee for default, all because I could n't afford my payments. NelNet REFUSED to work with me, and they changed my contact information so that XXXX could not send me letters. NelNet updated my account with false information in regards to my address and phone number, with malicious intent. This caused the XXXX to not be able to contact me and work with me. I feel that NelNet needs to pay my entire student loan balance as I would have been charged over {$13000.00} in penalty fee for defaulting on this loan.
|
| 08/08/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
On XX/XX/, I contacted Federal Student Aid and logged a complaint that my student loan has been forgiven through borrower defense however it is still showing a full balance on my credit report. Additionally, my account was never transferred from Federal Loan Servicing to Nelnet and I wanted to know about the finalization of my loan being forgiven and if applicable, any refunds that I am to receive.
On XX/XX/2023, I received a reply from a representative of Nelnet, XXXX XXXX, that my request is being reviewed. I was informed to allow up to 30 days for it to be reviewed and if I have not received notification of review after 20 business days that I may check the status by replying to the e-mail.
On XX/XX/2023, I have not received any updates from Nelnet in regards to my account and contacted XXXX via the e-mail originally sent to me as requested to inquire about my credit report, refunds, and account.
On XX/XX/2023, I reached out again after not receiving a reply from Nelnet. I informed Nelnet that I have passed the 30 day period within the guidelines of Reg V for the fair credit reporting act and would like to at least know an update on my credit report since I believe Nelnet has violated Reg V guidelines.
I am still waiting for a reply from Nelnet and therefore reaching out to CFPB for help.
|
| 07/08/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
In XX/XX/2018, Nelnet changed their policies regarding how payments are applied. They now apply 100 % of every payment to the Group ( A ) with the highest balance. This means Group B never has a payment posted to it. I have to call every month and ask that they reapply the payment to both Groups A and B. I have submitted six complaints to Nelnet. Their initial reply was in XX/XX/2018 in the form of email and hard copy letter promising to apply my payment to both Groups. Leaving Group B 'unpaid ' results in interest accruing at amounts higher than the monthly payment plus interest accruing on top of interest ; thereby, making it nearly impossible to pay off the balance at a later date. Also, Nelnet automatically places 'unpaid ' debt into deferment or forbearance without approval from the borrower. They've done this to me in the past when misapplying another payment. I last spoke with Nelnet in the beginning of XX/XX/2018and the man on the phone denied everything. He denied that Nelnet places loans into auto deferment and forbearance. Then he said that the special instructions regarding payment application on my account was not noted properly and it takes them two weeks to manually adjust my account. This phone call was 30 days ago and I'm still waiting for them to re-apply the payment correctly.
|
| 04/12/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I have had my student loans with Nelnet for 12 years now. After dealing with them over the last decade I can confidently say the Nelnet uses predatory practices to take advantage of vulnerable students. I graduated in 2011, in the middle of a recession when jobs were scarce. It was impossible to talk to anyone at Nelnet regarding my payment options. I tried calling on multiple occasions and was never able to talk to anyone human. The robot that talks to you actually hung up on me a majority of the time. When I went online I had been locked out of my account and was told to call the number that repeatedly hung up on me. Not once did I ever have anyone walk me through my repayment options when I was actively asking. After all my effort, the only contact I received from Nelnet was a bill in the mail. When I was able to finally take care of my repayment options I was told that forbearance was my only option. I never had anyone mention other repayment plans or options that I had. In fact, when I got my forbearance it was entirely with a robotic automated message. I'll repeat that in case it didn't sink in. They put a forbearance on my loans without me ever talking to a real person! It has been 12 years and I still have never spoken with real person from Nelnet, the bills still keep on coming though.
|
| 12/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I previously reached out on XX/XX/XXXX with a minor inquiry on the payment process and ease of making payments with them as they stripped the app and made it more difficult to access your account right after acquiring Great Lakes. I never received a response to this email still 2 months later. I reached out to them again as I logged in to my account to set up my XXXX payment and found out that my XXXX payment was declined and my account was past due. I've never missed student loan payments until having to deal with Nelnet. I reached out and asked for information as to why my payment was declined as they provided no information as to what was wrong with the payment method. Nothing showed as a transaction with my financial institution indicating a payment was even attempted by Nelnet. I have yet to receive a response other than automated reply they are very busy and apologize for the delay. How far behind are you that my email from 2 months ago still hasn't been responded to? I'm hoping the next payment goes through because otherwise I don't know how else I'm going to pay this loan back. My account is already past due and Nelnet is unresponsive to offer any assistance in what is going on. I can't fix what I don't know is wrong with the payment method and haven't had issues with this in the past.
|
| 04/25/2019 |
Yes |
- Debt collection
- Federal student loan debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
Older American, Servicemember |
|
the attorney general has this and is submitting it to the nelnet party to try to resolve they suggested you may be interested, the owning company nelnet took XXXX out of my social security check, i knew nothing about it, al lof a sudden i could not pay rent. i get XXXXsocial security iamXXXX years old, XXXX of that is for rent. so after rent is paid i have XXXXleft for the entire month since that took place i dont even have that now.everything has to go to pay rent to make up for the XXXX loss. i want that money returned so i can give it to landlord. this happened on XX/XX/2019 it concerns a student loan fromXX/XX/XXXX, a company called XXXX XXXX XXXX called me a year or so ago and worked it out so loan would be forgiven o rso they told me however nelnet still has that loan on there books about XXXX i went to school at XXXX college in XXXX wa to try and learn XXXX XXXX so i could get a good job, however i could not pass XXXX so i was not allowed to continue. so i only went 1 semester.i learned later that due to my age and some XXXX factors i would not get hired had i completed the course.i think XXXX college should have refused me in the beginning, as they knew my situation. i still would like to pursue that education as that is a hot topic in the coming years, buti guess i cant. XXXX XXXX
|
| 11/16/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Ga XXXX XXXX After viewing my XXXX credit report I noticed that there are several duplicate accounts listed on my credit reporting and a few accounts reflect incorrect dates on loan origination, loan term & payments.
I have 4 to 5 duplicate accounts listed on my XXXX credit report starting with page 8 Account # XXXX {$470.00} page 10 Account # XXXX ... XXXX {$3800.00} Page 12 Account # XXXX .... {$3800.00} Page 12 Account # XXXX {$470.00} Page 12 Account # XXXX {$3500.00} Page 13 Account # XXXX ... {$3500.00} Page 14 Account # XXXX ... {$3500.00} Page 14 Account # XXXX .... {$3500.00} There are several errors listed as well with the TERMS of the loan, loan origination dates & payments. I can list them all its so many. I would like to start my dispute with the duplicate accounts listed thatll give me time to write all of the errors.
Under the provisions of the 1977 Fair Credit Report act I hereby request that the reporting agencies prove to me in writing the accuracy of the reporting this account. Under the terms off the act & succeeding court cases they have 30 days to improve the accuracy or they must remove the account from my credit report.
Please feel free to call me with any questions you may have at the above number.
Thank you, XXXX XXXX
|
| 06/29/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
Dear CFPB - Unfortunately, I have XXXX student loans that went into default over the past several years due to financial difficulties. I have been accepted to a graduate program for the fall semester, and can not get new loans until my defaulted loans are taken out of default. In order to get loans out of default and on a payment plan, I attempted to consolidate all XXXX of my loans into a new consolidation loan with XXXX XXXX XXXX XXXX. XXXX of the loans were successfully consolidated. However, the remaining XXXX loans that are serviced by Nelnet are stuck in " limbo ''. My NSLDS account shows that these XXXX loans are held by Nelnet but went into default in XXXX 2014, almost 2 years ago. Nelnet customer service informs me that the loans are in the process of being transferred to a collection agency hired by the DOE and that this process can take an indefinite amount of time. When I contacted DOE, they informed me that the loans are still held by Nelnet and have no other information. I would like to consolidate these XXXX remaining loans with my new consolidation loan with XXXX XXXX, but for the last several months, neither Nelnet nor the Department of Education can tell me where these loans are and when they will be transferred to a collection agency. What am I supposed to do at this point?
|
| 11/06/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I sent a payment to pay in full a group loan on XX/XX/XXXX after I got paid. They ( Nelnet ) didn't process it till the next day. The next day ( XX/XX/XXXX ) they charged interest to an already paid off loan group.
I was on the phone for a total of an 1 hour and 18 minutes. Everyone I spoke to said they couldn't help me and NEVER sent me through to a supervisor. I spoke to 4 different people for each one I asked repeatedly to be sent to a supervisor. They would just put me on hold until someone else that worked with them picked up the phone ( that wasn't a supervisor ). The information that I could get out of all 4 was I made the payment to late in the day on the XX/XX/XXXX. One person said when I send in a payment it needed to paid before XXXX, another said I needed to pay before XXXX. This DOES not help out the working class at all! Most people get paid on the last day of the month and then they go home after work and begin taking care of financial things. There was one common thing all 4 said and that was there was nothing they could do for me. The entire situation is wrong. Someone SHOULD be able to help me with this situation, the workers at Nelnet SHOULD have transferred me to a supervisor, and this entire situation of charging a person interest after they paid off a loan is robbery.
|
| 02/22/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
XX/XX/2017 I had called about my student loan payments inquiring why they were taking {$79.00} one day of the month and XXXX $ another day. I was discussing with them my financial situation ( in terms of I want a one month payment possibly lower than the {$180.00} ) and the " loan professional '' suggested income drive based payment plan, which honestly sounded good since I was paying {$180.00} a month and I had recently lost my job. So they explained its based off the income NEVER that I was going to pay NOTHING towards my principal for almost a year. I am beyond myself, how could they not tell you " hey by the way you are only going to be paying interest are you sure you want to do this? '' I opted for auto debit therefore not looking at the breakdown until I did my taxes this year. I don't understand how they can suggest something like this when they are supposed to be helping my debt situation not making it worse. I requested a lower interest rate considering I wasted almost a year at paying interest only ( not even XXXX $ towards the principal ). How is that even a thing? I should have known better they these people are snakes but they do not teach you this stuff in high school, which is sad because hard working people like me get taken advantage of. Super frustrating and honestly sad.
|
| 03/03/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
|
My doctor signed a form classifying me XXXX incapable of working around XX/XX/XXXX, this is why my job the Veterans Medical Center ( VA ) where I worked retired me and pays me annuity for XXXX incapable of working. Then the same XXXX form was given to the Social Security Administration and social security pays me for being XXXX. I mailed these forms to Department of education and they still took money out of my check 10 years ago. Department of education ask for another form from my doctor and I had my doctor sign the form stating I am permanently XXXX incapable of working and mailed it to them again. I have had XXXX different doctors sign forms for XXXX and I have mailed them in and the department of education still takes money out my check. I am trying to upload you papers. I mailed NELNET hardship forms also and I have emailed NELNET forms signed by my doctor permanently disable as recently signed XX/XX/XXXX. Yet they still take money out of my check. I want all my money back from the last 10 years, I have records of all of it. I mailed the Department of education and NELNET numerous signed doctors forms stating I XXXX, Social Security Administration pays me because I gave them a doctors form stating I am XXXX and the VA pays me a XXXX annuity ( my own job ) and they still take my money.
|
| 01/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
During the course of 30 years, my student loans have been closed, transferred, and resold to various financial lenders ( Direct Loans Servicing System, XXXX XXXX, XXXX, Nelnet, and the Department of Education ). After reviewing my credit report I notice several inconsistencies regarding the account DEPT. OF EDUCATION/NELNET # XXXX in the amount of {$56000.00} and {$66000.00} both payment status section. XXXX is reporting a balance with derogatory payment status. XXXX is reporting a balance of {$66000.00} a current payment status and XXXX is reporting a balance of {$66000.00} and {$56000.00}. Now all three of these balances cant be accurate. In addition, DEPT. OF EDU/DIRECT LOAN SERVICE SYSTEM XXXX and XXXX reported closed {$0.00} balance on XX/XX/2013. These student loans have been closed, transferred, and resold to various financial lenders ( Direct Loans Servicing System, XXXX XXXX, XXXX, Nelnet, and Department of Education. These accounts appear to be furnished by the same creditor so why is all the provided data differently? It is your duty to ensure that all information reported is consistent and most importantly, accurate and you have failed to do so. Please INVESTIGATE, REMOVE/DELETE these ERRONEOUS ITEMS IMMEDIATELY. Let this be a formal complaint against XXXX XXXX, XXXX, and XXXX.
|
| 10/18/2023 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Older American |
|
Nelnet today is XXXX XXXX. Nelnet ED I have been pre-approved to by a house. Nelnet I have been pre- approved for downpayment assistance. I can not keep affording to pay this high rent amount. Nelnet your going to make me renew my lease. No lender will accept my credit when they do a hard pull on my credit reports with an amount of debt over {$80000.00} Nelnet fraudulent student loan on my credit reports. This is embrassing for a XXXX XXXX XXXX women. Nelnet you have damaged my credit scores that I can not apply for convenient mortgage and other mortgage products. Nelnet ED by XX/XX/ if your name and your fraudulent student loan that was orginated by XXXX XXXX and a school code of the University XXXX XXXX XXXX was used for consolidation is not removed from my credit reports by XX/XX/. I wll be bring litigation under the Fair Credit Reporting Act. I will bring ligattion against Nelnet ED and the U.S. Department of Education. The U.S. Department of Education has a duty not hire fraudulent student loan servicers like Nelnet ED. Tell the University XXXX XXXX XXXX I am not going to pay them a XXXX and to stop using my credit reports and I have found a newspaper reporter that we are going live on television and tell this story so other people to look at their credit reports that says Nelnet ED.
|
| 11/07/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
XXXX at XXXXcst I spoke with customer service representative XXXX who after advising me of repayment options set me up on the Standard Repayment plan and advised my payment would be {$85.00} per month and the due date would be XX/XX/2023.
One week later I checked my online account and it stated my bill was {$100.00} and due XX/XX/2023. While this info was incorrect, I went ahead and paid the amount.
One week later I received a letter advising I had been set up on an Income Driven Repayment plan and would now be charged {$180.00} per month. After calling and e-mailing Nelnet SEVERAL times with no answer/ response, I was able to reach Customer Service representative XXXX on XX/XX/2023 at XXXX cst. She put me back on the Standard Repayment plan and advised my bill would be {$93.00} per month going forward.
I then checked my account a few days later and it showed my new payment amount would be {$140.00}.
I have called XXXX times, sent XXXX emails, and am as I write this on my XXXX phone call and have been waiting XXXX minutes to talk to someone.
This whole ordeal has been absolutely atrocious, if any other agency or company acted this way they would no longer have a business. How peoples Federal student loans were put into the hands of this incompetent services is beyond appalling.
|
| 02/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
I am a cosigner on a student loan for my daughter. I have tried to stay current on this loan even though I was laid off due to covaid19. My daughter XXXX XXXX called the company to put her loans in forbearance which was granted on her loans, just not this loan which she was unaware of. If you`re calling for forbearance why wouldn't you do all your loans? She made payments on loans without being aware of where they were going to apply them. This whole process was confusing as to what was owed and when. I was told all taken care of by her. The company is saying I was past due in an XX/XX/XXXX electronic letter which I didn't see till XXXX for XXXX. My credit report shows a late payment for XXXX for XXXX. Yet the company sent a response saying no payment posted til XX/XX/XXXX and then they sent the letter out. Why doesn't the credit report show XXXX late if they received no payments? I didn't receive any non electronic mail on the problem until XX/XX/XXXX when I immediately made payment. She attempted to get an explanation from the company as to why only one loan was in forbearance and not the other. She tried to get an explanation as to why the money paid went to certain loans and not others. I am attempting to point out that the whole process is confusing and not being reported correctly.
|
| 09/22/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I have a fixed principal student loan with a fixed interest rate and a fixed monthly due date. I have made every payment prior to the due date. I have never been late and never incurred any fees or penalties. Nelnet sent me a notice that my monthly payment is increasing because my loan has been " re-disclosed. '' They say I have not paid a sufficient amount toward the principal because of the way Nelnet has applied my payments. How can Nelnet short pay my principal due if I have been early with every single payment? If they are insufficiently applying my payments to principal as per the agreed upon loan schedule, that is their poor accounting.
I have written to Nelnet via their website with no response. They say it takes 5 business days to respond. It has been over 10 days.
I have written Nelnet again directly by e-mail and they have not responded.
Customer service on the phone knows nothing other than my loan has been " re-disclosed. '' If they scam me for $ XXXX, $ XXXX, that is {>= $1,000,000} in annual fraud based upon only XXXX XXXX loans serviced. That does n't account for the XXXX of accounts they say they service and it does n't adjust for any future improper re-disclosures they may decide to invoke. Re-disclosure on a timely paid account is a scam and a fraud. Please help.
|
| 11/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have my student loan repayment through Nelnet. I logged on last month to complete my recertification for IBR and was shocked to find out I owe {$6000.00} more on my student loans now than I did one year ago. At no point in my discussion with Nelnet advisors was I informed that the interest on my unsubsidized loans would continue to accrue when I was paying less than the full amount of interest monthly. I had to figure out on my own that this is what must have happened by doing research after I discovered I now owe much more on my loans than a year ago. I would NEVER had agreed to the IBR plan had I known that my loans would INCREASE in amount instead of decrease! I feel that I have been scammed by Nelnet. I took the advice of the Nelnet advisors in picking the best plan for me and now I owe an extra {$6000.00} on my student loans. I feel that Nelnet is at a minimum guilty of negligence for not informing me the interest on the unsubsidized loans would accrue and add to my loan amount. I have never missed a single payment on my student loans. I was trying to make the most financially sound and responsible decisions regarding my student loan debt and I feel that I have been dealt a huge blow to my financial future. I emailed Nelnet XX/X/17 about this issue and never received a response.
|
| 07/02/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have not been properly informed about the PSLF ( public service loan forgiveness ) and have attempted to have the department of education evaluate the number of qualified payments I have made since I entered the public service program as a XXXX XXXX XXXX in XXXX. I submitted the form for the pslf to certify the number of payments and have not received any information since I submitted the certification. Although I have previously sent certifications which were completed by my school district administration and have never received a response to date, I am referring to the most recent certification which was submitted several months ago. I was informed that my loans would be transferred to XXXX within a month, but the loans are still being serviced by Nelnet. The pslf program was pitched to the prospective students at XXXX XXXX XXXX XXXX - XXXX XXXX as a means to draw attention to a benefit of becoming a XXXX XXXX XXXX in high needs areas. I would like to know where I stand in the required 10 years of qualifying payments towards the forgiveness of my student loans. I was uninformed by the loan agents who assisted me that the qualified payments reset after each consolidation again to take advantage of a different interest rate or to combine additional loans.
Thank you, XXXX XXXX XXXX
|
| 05/22/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
My Loans are with Nelnet-I believe they picked up loan in XXXX.
1-My Federal Student Aid acct mistakenly lists me as having borrowed {$620000.00}. Fed Student Loan people said that is due to the people who service the loan.
2-Nelnet told me my loans were covered under the Cares Act waiver of interest from XXXX to XXXX. I had called to see if I had to fill anything out. They said nope we do it all for you ... They tacked on XXXX of interest on XX/XX/XXXX. When I called Nelnet a different rep said no you aren't covered because you are in bankruptcy.
3-Nelnet is not able to send me documentation of my loans or amount borrowed ... they said they would send me a promisary note they had for XXXX. I didn't borrow XXXX.
4-Federal student aid Omnibudsman said my loans were consolidated in XXXX which is incorrect. My loans were switched to 6 different servicers over the years-not because I requested but because they took them ... a lot of errors and misinformation appears to have occurred due to the various servicers errors.
5-One man at Nelnet will not allow me to pay on my loans but is continuing to post interest to the loan. My student loans were not part of the bankruptcy and were listed as " outside of bankruptcy. '' Nelnet said I have to go to my judge and get him to allow me to pay.
|
| 02/26/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have 8 loans in 1 account. Two of the accounts are report as " collection ''. After calling Nelnet they said the accounts are not in collection, and that they do not send accounts to collection. They would not change the status until I made the account current.
From a consumer perspective, I make 1 monthly payment, into 1 account. It looks and feels like 1 account. When the account falls delinquent, they report all 8 accounts to the credit bureaus as delinquent. Every loan in the account has different payment structures and the way the payments are applied are very confusing to the consumer. I called into Nelnet for an explanation and frankly it is not remotely similar to any experience consumers have with other creditors. It unfairly reports these delinquencies as multiple delinquent accounts causing severe damage to a consumer 's report. I believe this puts the consumer at a disadvantage.
The account manager ( I have the name ) admitted to me that the accounts are very difficult to understand unless you do it every day. He also said the DOE 's billing and payment methods are very different than that of other creditors. I work in financial services, and that just sounds very suspicious, and misleading to consumers. Please feel free to reach out for specific detail and examples.
|
| 10/11/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I disputed all accounts with student loan servicer Nelnet. All of these loans were paid in XX/XX/XXXX and are now being serviced by XXXX. The accounts were closed/removed from my report and then added back. I disputed all Nelnet accounts on XX/XX/XXXX and again on XX/XX/XXXX. I called Nelnet and was told that they could not send a letter but I could print a mortgage statement off line. Then was told maybe a supervisor has access to send the info but no letter was ever sent. I have checked for weeks and the online account will not allow me to open any documents. I have also complained about that issue. I saved the mortgage statement screen as a PDF and uploaded it to experian. It shows I have no loan balances with Nelnet. Both servicers Nelnet XXXX XXXX are now on my report with the exact same accounts and loan amounts making my debt to income much higher than it should be as well as causing my score to decrease which has caused a negative reflection on me when trying to make certain types of purchases. This is causing me stress, anxiety, wasted time and money when clearly Nelnet has no proof of current existing loans. The updates dont go past XX/XX/XXXX as they no longer service my loans and have been paid in full. XXXX will not remove even with proof and numerous calls and disputes.
|
| 04/21/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
Older American |
|
I was contacted by XXXX XXXX by text message. I thought that the reason for the contact was to facilitate the sale of my loan from Great Lakes to Nelnet services which I was previously contacted about by Great Lakes. The person XXXX XXXX asked me questions to fill out a form to mail to Nelnet. This form contained the charging of a fee of {$290.00} dollars by electronic automatic debit and auto-payment of my Student Loan of {$49.00} dollars a month for the duration of the loan which was emailed to me when completed. I was to create a hard copy and mail it to Nelnet which I did. The next day I received from FSA an email entitled " Suspicious Activity on Your Student Loan Account ". Upon getting this email I called Nelnet to find out what the consequences of the application I sent to them was. They told me on the phone that the application was received and rejected because it was " incomplete ''. I directed them to void it and put a note on my account to reject any other contact with the company XXXX XXXX. I also called FSA to find out if any information was requested to be changed or new loans created on their end. Thankfully nothing was changed. They told me that the password was changed and for me to change it to something that only I knew because XXXX XXXX most likely still knew it.
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| 03/22/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Last Saturday, the XXXX of XXXX, I discovered that my loan 's balance had increased by nearly XXXX dollars. As an example : my statement for last XXXX identifies my remaining balance as, " {$9300.00}. '' My most recent statement ( as of yesterday ) now reads, " XXXX. '' On the following Monday ( the XXXX ) I called and spoke with ( XXXX XXXX, who explained to me that apparently someone with a similar name to my own had been having their payments applied to my own account over the last two years. Thus, they reversed a total of 17 payments.
There are three dilemmas here : First, my wife and I have been making longer term financial plans around what they misrepresented as my status. I now have to amend/change my own plans for the future because of their repeated mistakes.
Second, one of those plans had been to possibly borrow the money to make the final payment that would close the debt entirely. Had I merely made the payment a week ago, I would be expected to pay a considerably lower amount than I would have to today.
Third, I no longer have any confidence in any of the numbers that my lender presents to me. They had one task to complete, and they failed at it miserably. This is exacerbated by the fact that they took two years to identify the misdirected payments in the first place.
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| 08/01/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My income went down by $ XXXX in XX/XX/XXXX ( joint taxes filed with my wife ), and yet my student loan increased ( On Income Based Repayment, my loan payment increased from {$280.00} to {$530.00} - an increase of about 85 % more. They always ask for your Tax forms in XX/XX/XXXX ( instead of after XX/XX/XXXX, which would make more sense ), so since XX/XX/XXXX I have been calling them and trying to get them to explain this increase. The had me submit paycheck stubs, fill out paperwork 4 separate times ( one time an employee there filled out the paperwork " correctly '' and said all I had to do was sign it and mail it back in, but the next person said that paperwork was wrong ). I initially filed for the month deferment when I objected to the new payment amount, and they needed time to recalculate it. Now, after 5 months, no one is still explaining why my payment increased, but they say I am ineligible for another deferment because I already had one, so the choice is now pay the higher payment, or be penalized. The only nugget of information I got was that they calculate my Income Based Repayment based on the GROSS income ( so before taxes, social security, health insurance, etc. ). Every time I have called they state there is no supervisor that I can talk to. I 'm fed up with Nelnet.
|
| 11/30/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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While attending graduate school at XXXX @ XXXX I was pressured by fellow students, professors and media to consolidate my loans. I consolidated my XXXX student loans with Nelnet with the understanding my interest rate of less than 3.8 % would be locked in and garunteed not to climb. Upon receiving the first statement, I found Nelnet already broke the contract by charging an interest rate over 5 %. I paid my loan until all my savings was depleted and I was no longer able to pay. My earnings are not enough to provide beyond basic survival. My loans were sold to XXXX XXXX, XXXX XXXX, and XXXX. Through college Assist I was offered a rehabilitation program for {$5.00} per month for 12 months to remove my loans from default status. When looking over the agreement I discovered I will be charged over {$30000.00} for the service.. This sort of fee is crippling on top of an already insurmountable figure considering my place in a ruined economy. The loan is increased by around {$100.00} a WEEK. I am being extorted. I find no offering of XXXX, deferment or forbearance offered. My requests went Un acknowledged by all contacted listed by the company. I 'm left with this rehabilitation program where I would be paying {$30000.00} plus approximately {$7.00} daily more as my only option of repayment.
|
| 10/26/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On Thursday, XX/XX/XXXX, I logged into my bank account to just do a quick review of my recent charges. I found a double payment on my student loans and wanted to call Nelnet to figure out what happened and how to prevent it from happening again. I called them at XXXX EST and after navigating through their awful automated system, proceeded to sit on hold for! 2 hours! until a support agent answered. She was incredibly rude and made up a story that her computer was resetting just so she could abruptly hang up on me and go take a lunch break. An hour later she called me back to try and address my concerns, but had no answers. I was transfered to a supervisor who was insanely rude, didn't care about my wait time, and had no answers. The worst part about all of this is that the first support agent told me that my issue was caused by a KNOWN GLITCH that Nelnet decided to NOT tell anyone about. When I confronted the supervisor with this information, she confirmed it and said she had no more answers. When I asked the supervisor if a refund on the additional payments were possible, she said that because of how backed up they are on refunds right now, it would take at least 95 days before one would even be processed. Nelnet is purposefully understaffed and those they employ are incompetent.
|
| 10/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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For months now, I have been patiently waiting for my account from XXXX XXXX XXXX to merge to my Nelnet account. But now, when I try to login, it says " user not found. '' But I am certain I created an account. And I am also certain that I'm putting my credentials in correctly. I proved it by adding my social security number and date of birth and it still says that there's no account found. And I know I've logged into it before when I first initially created the account before the merge process. Every time I try to call Nelnet, there is an egregiously long wait. At XXXX point, I waited more than XXXX hours and finally hung up because I have important things to do with my time then to wait and try to correct an issue that they themselves created. I have been trying desperately to either put my account into forbearance, or to have the lowest payment possible because I don't have a job at the moment. But thanks to their messed up system and a lack of customer service, interest keeps accruing and it is unfair to me that they are seemingly trying to steal money from me by forcing interest to keep accumulating. I feel as though they should offer me some sort of compensation in the way of waving a couple of months of payments or something because this has been more stress than I can take.
|
| 10/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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I applied for the XXXX repayment plan in the middle of XXXX, 2023. The XXXX XXXX calculator said based on my loans and tax return I qualify for $ XXXX $ XXXX payments for XXXX payments under this plan and was the best option for my finances. It also stated that all of my loans qualify for this repayment plan. My servicer ( Nelnet ) asked me for a copy of my tax return which I provided to them promptly. They then emailed me saying they finished processing my application about a month later ( XXXX ) and said to be on the look out for additional correspondence from them ( It is now XX/XX/2023 and I still have not received any form of communication from them ). My payment amount is still the same amount it was for the standard repayment plan ( over $ XXXX ). Additionally some loans still show standard repayment. I have tried emailing them multiple times to which an auto generated response comes back saying to call them. I call and sit on hold sometimes in excess of 2 hours just to get hung up on. I have not been able to reach anyone and their website says due to unprecedented amounts of calls, please email them for assistance. I am getting nothing but the run around and have had no choice but to submit another application for the XXXX plan to force someone to redo their calculations.
|
| 01/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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XXXX, XXXX, and nelnet is reporting inaccurate student loans on my credit profile. I have addressed this issue with them on numerous of occasions and they are refusing to resolve this isssue. This matter is causing my credit to plummet and I am being denying for everything Im applying because of XXXX and XXXX inaccurate reporting. Below I have attached proof that XXXX and XXXX are reporting inaccuracies across the board on serval student loan accounts. XXXX, XXXX, and Nelnet is also reporting. XXXX and XXXX are reporting different account status, date opened, last reported, comments, and date last active on all the student loan accounts in question. There is also a duplicate account for each student loan account, the duplicate accounts are reporting a different high limit under the same account number. The XXXX credit bureaus are falsely claiming the accounts meets FCRA guidelines but they clearly DO NOT. FCRA website states that all information on accounts must be the same across the board and must meet FCRA guidelines. XXXX has atleast deleted these inaccuracies and XXXX and XXXX must follow suit. I am asking for reputations of {$1000.00} dollars for this violation of my consumer rights. I have attached proof of all accounts and every inaccuracy that the bureaus are reporting.
|
| 03/19/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
My loan was originally with Great Lakes. I have been paying on my loans since the mid XXXX. I borrowed around XXXX. My loan was up as high as XXXX for many years. I had paid it down to close to XXXX or so by paying more than the amount required. Suddenly, my loan was sold to Nelnet. The terms changed, and my loan though I am paying more per month, one of my loans is actually going up. I am not significantly impacting principal, but based upon the document they just sent for interest paid for 2020 ( approx 1,400 ) I am not impacting interest either. They are applying my money to future payments, while claiming to charge daily interest. Furthermore, they told me my loans were not eligible for the cares act interest freeze. During the time I have been paying this loan, I was an XXXX XXXX for five years, I served in the United States XXXX in XXXX, I served as a XXXX XXXX for 8 years, and XXXX XXXX for 8 years. I suffer from XXXX and other service connected injuries I sustained as a result of my service. I also suffer from a XXXX. I am currently 90 % service connected, but to get to this point I spiraled down unknowing, but I have never missed a payment. I have more than paid this loan back. I have paid my home loan down faster. This loan boarders on predatory. This is really unfair.
|
| 02/21/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Servicemember |
|
Nelnet student loan serving is not only over charging me for student loans/fees but refuse to allow me lower payments. I have requested in writing on at least 3 separate letters to settle the debt with Nelnet in exchange for the original note of indebtness. The company sent me letters to make payments to an amount which can not be verified. Nelnet representatives have accused me of consolidating loans which included a parent plus loan. I flat out deny that! I have been on forebearance because of Nelnet 's inability to verify loans and assist with a affordable payment schedule. I believe Nelnet 's practices and the inability to provide accurate service and loan information is directed primarily at minorities mainly XXXX XXXX. I have attempted and tried on numerous occasions to obtain accurate and correct information but to no avail. The Dept. of Education, Congress, and the Attorney General 's Office should investigate as to how Nelnet takes advantage of everyday people trying to survive. Their practices and tactics are embarrassing. CFPB, you have the power to demand and enforce legal practices in regard to student loans. I did not sign any promissory note and will pursue legal action if Nelnet does not provide me with an orignial document that I signed. Thank you and Godspeed!
|
| 11/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
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My student loans were transferred from Great Lakes to Nelnet in XXXX. Prior to this, I was on REPAYE since XXXX of XXXX. Per Nelnet, I should have been automatically transferred to XXXX program. My payments are very high ( XXXX per month, instead of the {$180.00} or so anticipated on XXXX ) and I reached out to Nelnet. I was told the amount would be fixed. It turned out ( after weeks of no response and no change to my amount due ) that Nelnet had only transferred some of my loans to XXXX and had the rest incorrectly under a standard repayment plan. When I contacted Nelnet, I explained I was ready to pay immediately in XXXX and could afford the smaller payments on XXXX and would like to start immediately. I was put on administrative forbearance and have watched my account climb even while I have made monthly payments. I was told last week by Nelnet that my payments made in XXXX and XXXX would retroactively count for XXXX payments and I would have the interest subsidy applied to my account. I asked them to immediately change my status to repayment as I am ready to repay and have been for months. This week I noticed my forbearance has been extended from XX/XX/XXXX to XX/XX/XXXX. Please please help fix this. Nelnet has been incredibly inefficient and has been draining my free time.
|
| 11/30/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
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On my credit reports there are XXXX new student loans that are from a consolidation. XXXX/Nelnet lists an amount due each month at {$230.00} on one and {$140.00} on another. I NEVER agreed to anything other than a zero payment. Not once. The letter I received from Nelnet states zero amount for payment as well. This {$230.00} and {$140.00} was never part of any contract that I agreed to. There is also an ongoing court proceeding to discharge these student loans so you would think Nelnet would be reporting properly.
Also, Nelnet denied my TPD application and they are holding the letter of denial hostage. They will not send it to me. I feel it is so they can in the future of this court case state that Nelnet decided to grant your TPD and they know I no longer would want it. It is a scheme of theirs for assurance and they have no legal right to do this. First off, this TPD is by a psychologist that signed it which they will not allow and said so in email. So they need to send me the denial letter. I also can not get into my Nelnet account and have complained numerous times. They have me blocked. They have no right to keep me blocked from my Nelnet account.
1. Enter payment of zero for the XXXX new loans.
2. Send me the letter of denial of TPD.
3. Let me into my Nelnet account.
|
| 07/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
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For many years after I completed school and entered my profession ( XXXX XXXX XXXXXXXX ), I called Nelnet faithfully every year. Every time I called, I explained that I am wanting to complete my XXXX years in order to fill out the application for the XXXX Loan Forgiveness. I asked if I was doing everything correctly and if I needed to do anything else. Every year I was told I was on the right path until XXXX. The representative advised me that I could do a loan consolidation. I reiterated that I wanted to do the Teacher Loan Forgiveness and did not want to do anything to jeopardize that. She advised me that the consolidation loan would not hurt me in any way. When I completed year five and filled out the application, I was denied!!! After many many attempts to receive an answer that made sense, a manager explained to me that within that loan I combined two different types of loans ( subsidized and unsubsidized ). One of which can not go under the XXXX Loan Forgiveness. For this reason, it is all denied!!! I was devastated to say the least. I spent many years ensuring that I was doing the right thing for someone who did not know what they were talking about to mislead me!! I was told " There is nothing we can do. '' They advised me that they can see that I called every year!!
|
| 03/25/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
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I AM CONCERNED ABOUT THE ARTICLE I READ XXXX FINANCE ABOUT STUDENT LOAN CANCELLATION FOR STUDENT WHO ATTENDED XXXX XXXX XXXX DECEPTIVE AND MIS LEADING PRACTICES ESPECIALLY XXXX GO BACK SCHOOL WE HELP YOU FIND JOB ADVERTISING DIFFERENT AFFILIATES WHO THEY PARTNERED WITH.
PROBLEM I HAVE IS THAT MYSELF AND THOUSANDS OF OTHERS WHO ATTENDED FROM XXXX, XXXX XXXX UNTIL XX/XX/XXXX. ARE NOT ONLY BEING LOOKED OVER BUT WE WERE THE VERY STEPPING STONES USED AS DECEPTIVE AD TO HAVE OTHERS ENROLL IN PROGRAM. I WAS RUNING XXXX XXXX XXXX XXXX AND XXXX XXXX WHEN THEY DUPED ME INTO GOING BACK SCHOOL. XXXX YEARS LATER STILL SAME BOAT.
I AM REQUESTING ACTION AGAINST XXXX XXXX XXXX AND FTC FOR OVERLOOKING IMPORTANT KEY FACTS TO WHAT WAS HAPPENING.
I EVEN OFFERED TO MAIL XXXX XXXX XXXX XXXX XXXX BACK TO XXXX AT XXXX XXXX XXXX XXXX USELESS.
I AM AM THAT NOT ONLY MY COMPLAINT BE HEARD BUT HOLD XXXX XXXX XXXX ACCOUNTABLE FOR THERE ACTIONS VOLUNTARILY AND INVOLUNTARILY. I HAVE FILE COMPLAINTS BEFORE AGAINST DECEPTIVE PRACTICE. I SUFFERED XXXX XXXX TRYING TO RESOLVE ISSUE ABOUT XXXX XXXX XXXX. I AM SURE THAT THEIR ARE OTHERS OUT THERE WHO ATTENDED XXXX XXXX XXXX DURING XXXX FEEL SAME WAY AS I DO. I AM FIGHTING TOOTH AND NAILS ABOUT WHAT RIGHT.
CANCEL MY XXXX XXXX ALSO.
XXXX XXXX XXXX
|
| 05/23/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Beginning XX/XX/XXXX until XX/XX/XXXX I acquired approximately 7 different loans from Nelnet student loan service. I was faced some difficult times during years XX/XX/XXXX-XX/XX/XXXX, at this time I was placed in a loan repayment program where I was paying XXXX XXXX a month for 1 year. Once the year was completed all the loans with Nelnet were purchased by XXXX my current loan servicer and are now reporting current and up to date. I have disputed twice before with all credit bureaus asking for a deletion or even a simple status adjustment from Nelnet. The credit bureaus disputed but results came back saying to contact Nelnet. I reached out to nelnet via phone and they refused to assist me and sent me back to the credit bureaus. I wrote a good will letter and sent it in certified mail to Nelnet asking please to provide a status adjustment to atleast current since they wont delete the information off my report. The information being reported is duplicated because the same exact information is being report accurately by XXXX.
Loans : Opened XX/XX/XXXX {$3500.00} and {$6000.00} Opened XX/XX/XXXXXXXX Opened XX/XX/XXXX XXXX Opened XX/XX/XXXX XXXX Opened XX/XX/XXXX. All loans listed above were consolidated by department of education and is now reporting XXXX in total and current.
|
| 06/03/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
Servicemember |
|
I have worked with NELNET since 2011 to resolve a complaint I have regarding their servicing of my loan while making payments under an Income Based Repayment Plan under the Public Service Loan Forgiveness Program. NelNet continues to maintain that I consolidated my loans and any payments prior to consolidation do not count towards the PSLF program. I have asked to see the contract where I agreed to forfeit PSLF payments in exchange for consolidation and they are unable to produce it. I believe they operated in bad faith when consolidating my loans without obtaining my permission to forfeit almost a year 's worth of PSLF payments. My new loan servicer has been honest and operated in good faith. As such, I believe this to be a deceptive business practice of NelNet and/or the Dept of Education that is hurting students who are making regular payments under an Income Based Repayment Plan while working with vulnerable populations under the PSLF program. I would like for my payments made to NelNet to count towards PSLF like I was told they would. I do not need NelNet to call me and tell me the exact same thing they have told me XXXX or more times over the past years. I need someone to hold them accountable for their deceptive and abusive loan servicing practices. Thank you, XXXX XXXX
|
| 02/19/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Servicemember |
|
I have been paying on my loans with Nelnet for the past 10 years on time while working at the XXXX XXXX XXXX XXXX.. I used my income to qualify for payments over the span of 10 years there was always an income requirement for the payment to be based upon.. I called once I was medically retired to see about having my balance forgiven, they now informed me that the plan I was on was not that particular plan for the balance forgiveness.. NELNET calls it the graduate payment plan, but when my income decreased I called and asked them to lower it and when it increased I called and asked them to increase or the increased it. It was always based on my income now they are saying that plan is not the income based plan.. they also stopped Sending statements because they told me that I was prepaid until XX/XX/2020. Now is XXXX and I get an email past due {$64.00} but I am pre paid until XXXX I think they are playing word games with me and thousands of other student borrowers and it is not right or fair.. I paid may loan religiously year after year income based. Now when I want to balanced forgiven, that was not the right plan.. that is not what they told me. That is not right.. I had to put my loan into forbearance for a mistake they made.. I was already prepaid until XXXX of this year..
|
| 02/01/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Greetings, Greetings, I have initiated disputes with XXXX and XXXX XXXX to remove incorrectly reported late payments for NELNET Account # XXXX. They have failed to fully validated that the account was late during the months being reported on my credit reports. XXXX and XXXX XXXX will need to provide validated proof to be authorized to report the correct information per the Fair Credit Reporting Act. I have provided all requested documents to XXXX and XXXX XXXX to get this issue resolved in which they requested. I have also reached out to the creditor but they have also fail to fully validate the account was late during the months being reported on my credit reports. The account is currently in good status with a defferd till XX/XX/XXXX. Below are the reported late months that should be updated on my XXXX and XXXX XXXX credit report.. Should you need any additional information please let me know.
Reported Late Payments : 1 ) XX/XX/XXXX 2 ) XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XXXX Attn : IDENTITY THEFT DEPARTMENT XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX Attn : IDENTITY THEFT DEPARTMENT XXXX. XXXX # XXXX XXXX, PA. XXXX Thank you for your assistance in resolving this matter.
Regards, XXXX XXXX XXXX XXXX XXXX XXXX , XXXX XXXX XXXX, PA XXXX SSN : XXXX DOB : XX/XX/XXXX
|
| 10/17/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I am a single mother raising a XXXX. I have been targeted by lender and I feel this is based on my culture. I know that my counterparts many paid for school out of pocket. As a minority we are are the last hired at the lowest pay scales. I can accept that there is not much I can do about this type of discrimination. Now lender discrimination is a legal matter that should be addressed. I have on credit report 41 different accounts reporting of student loans. Each of these account have changed hands several time without any notice to me as the consumer. All accounts are showing negative payment history. Each lender has baited and switched these accounts for leveraging against me as single parent. I have received correspondence from the bureaus stating that they have removed an account or updated an account. When I look closer I see that they are still circumventing the rules. They are actually responding without even looking at the actual dispute because if I address 41 negative student loans account and the bureaus address one out of 41, they are still omitting the fact. As long as lenders are doing this my XXXX and I have no future because we can not pay in full student loan debt. I am trying to get better rate but these lenders have my family captured by using this process.
|
| 01/24/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Nelnet , Inc., my private loan servicer, has recently informed me on XX/XX/XXXX that I have been reported to the national credit reporting agencies for delinquency. According to Nelnet, I am 90 days past due on my account.
I have had every intent to pay, and have called in to the Nelnet customer support line on a recorded conversation to pay. XX/XX/XXXX I spoke directly with a representative and told them to pull the funds from my last form of payment on file. They confirmed and submitted the payment. I had also done this on XX/XX/XXXX, and XX/XX/XXXX of XXXX. I was not informed, however, that they were using a previously decommissioned bank account, which has not been in service for XXXX years at least. I was also not informed that my payments were bouncing, and only told that they were delinquent.
As of today, XX/XX/XXXX, I have paid up to current with Nelnet and I want to contest this negative credit report because I have made numerous attempts to pay and was not informed that the representative was using a bad account. I've also tried to remove the old bank account from my file, but was told by Nelnet that they were unable to do so. This could lead to future issues if a representative erroneously uses the account. Please help me clear this delinquent credit report.
|
| 11/04/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
My name is XXXX XXXX, and I am sending this request myself to address the inaccuracies on my Credit Reports.
I have a loan with NELNET LNS. I have always made my payments on time. For some reason, I realized that there was a late payment on my credit report and I do not believe I was late on the dates they are reporting. I tried contacting the XXXX Credit Bureaus with no successful resolution. There was definitely an error on their part. Investigate and update the current status to reflect accurately.
NELNET LNS XXXX Balance Owed : {$0.00} ; NELNET LNS XXXX Balance Owed : {$0.00} ; NELNET LNS XXXX Balance Owed : {$0.00} ; NELNET LNS XXXX Balance Owed : {$0.00} ; NELNET LNS XXXX Balance Owed : {$0.00} ; NELNET LNS XXXX Balance Owed : {$0.00} ; NELNET XXXX XXXX Balance Owed : {$0.00} ; NELNET LNS XXXX Balance Owed : {$0.00} ; NELNET LNS XXXX Balance Owed : {$0.00} XXXX NELNET LNS XXXX Balance Owed : {$0.00} ; NELNET XXXX XXXX Balance Owed : {$0.00} ; NELNET LNS XXXX Balance Owed : {$0.00} ; NELNET LNS XXXX Balance Owed : {$0.00} ; NELNET LNS XXXX Balance Owed : {$0.00} ; NELNET LNS XXXX Balance Owed : {$0.00} ; NELNET LNS XXXX Balance Owed : {$0.00} ; NELNET LNS XXXX Balance Owed : {$0.00} ; NELNET LNS XXXX Balance Owed : {$0.00} ; NELNET LNS XXXX Balance Owed : {$0.00}
|
| 01/21/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Older American |
|
Nelnet is reporting disbursements twice on the same dates which is not correct such as : 1. Nelnet is saying on XX/XX/XXXX they disbursed {$33000.00} for fall term. XXXX has never given ne that amount in one term. However, on XX/XX/XXXX. However, I did receive {$5200.00} from financial aide for fall term.
2.Nelnet is saying I got {$17000.00} & {$17000.00} on XX/XX/XXXX. Financial aide disbursed only amount to me on that date.
3. Nelnet is saying on XX/XX/XXXX they disbursed {$15000.00}, {$15000.00} on that date and also disbursed {$10000.00} on that date. I only received one disbursement on that date from financial aide.
4. Nelnet is saying on XX/XX/XXXX for they disbursed to me {$10000.00} and also on that date {$9400.00}. I did not receive XXXX disbursements on XX/XX/XXXX only one 5. Nelnet saying on XX/XX/XXXX they disbursed {$16000.00} & {$10000.00} on that same date. Financial aide only disbursed one amount to me on XX/XX/XXXX.
6. Nelnet said on XX/XX/XXXX they disbursed {$10000.00} & {$14000.00} on the same date. Financial aide disbursed only one amount on that date not two amounts to me for one term.
7. Nelnet on XX/XX/XXXX saying they disbursed {$14000.00} & {$10000.00} to me. This is false, financial aide only disbursed one amount to me not two per term!
|
| 07/23/2018 |
Yes |
- Debt collection
- Federal student loan debt
|
- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
|
|
Web |
|
|
In XXXX, I was admitted to a XXXX XXXX in XXXX, Florida called XXXX. During this time I was recruited to a school called XXXX XXXX XXXX whose primary role was to help me rehabilitate myself by furthering my education. Upon admission to XXXX i was advise to apply for a student loan, however, because of my XXXX XXXX i lacked the XXXX XXXX XXXX XXXX XXXX XXXX XXXX about what the student loan entailed. In addition, I came to later discover that the XXXXXXXX XXXX was not even an accredited learning institution.
It has been nearly 30 years later after the student loan. In XXXX I was placed on permanent XXXX. Last year, I took a part time job while still on XXXX and filed my XXXX taxes. While waiting for my refund to arrive I received a letter that my wages were garnished by the Department of Education. As a result, I immediately contacted the department to advise them of my XXXX status of which they requested written proof from the Social Security Administration in order to qualify me for disability discharge and return my wages. I forwarded the information to their offices and was notified of their receival of the document. Shortly after, I received a letter from the department that I was denied for Disability Discharge. Can you please assist me regarding this matter????
|
| 01/21/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
|
My loan provider for my private student loan is refusing to help me with some options to repay them. Unfortunately I recently lost my job and have no income because I was denied unemployment benefits. I am still fighting that decision with the State Department of Labor, but in the mean time I explained to FirstMark Services ( A Nelnet Company ) that I could not pay my monthly amount. I explained this to them before the date my payment was due since I had signed up for their auto debit program. They claim that since I have not made at least XXXX payments I am ineligible for forberance. So after that they continued to charge me late fees even after they knew about my situation including trying to collect the money from my bank account with no authorization which resulted in my bank charging me returned check fees. Then on XXXX/XXXX/2017 which would make my payments two months late they have a debt collector call me saying they are trying to collect a debt from me for an amount well above two months late including late fees. They then proceed to connect First Mark Services via a three way calling and then both of them started recording me telling me that they could not help me and that I do n't qualify for forberance and that at the end of the month it will go into default.
|
| 03/01/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
XXXX groups of loans were reported, accurately at the time of their reporting, as delinquent for 180+ days to credit reporting bureaus. A deferral was granted subsequent to the reporting which was retroactive and for a date range which included the original delinquencies. The loan servicer ( Nelnet ) refuses to update the past postings to reflect the retroactive deferral. Around XX/XX/XXXX, I initiated disputes with the XXXX major credit bureaus citing the dates of the deferment. Nelnet determined their reporting to be accurate and made no changes. On XX/XX/XXXX, I sent a dispute to Nelnet, in writing, which specifically referenced an interpretation letter by the FTC in which loans what were reported accurately, and then subsequently deferred, were to be updated ( even in cases where the reporting was accurate at the time ) to reflect accurate information ( such as dates for deferrals ). Nelnet informed me on XX/XX/XXXX that they were still unwilling to update their past reporting to the credit agencies regarding the status of my loans. I feel that their unwillingness to update the reporting is in direct conflict with the FTC 's interpretation of the Fair Credit Reporting Act, which charges furnishers of information with providing " updated and accurate information ''.
|
| 12/15/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
My loan was with XXXX XXXX. XXXX XXXX sold the student loan to first mark services. XXXX XXXX didn't give me a chance to buy the loan, they just informed me they sold it to someone else and that's where payments will need to go. So firstmark services has been compliant providing me with documents claiming my total due is correct. I suspect they lied because with XXXX XXXX my loan was under XXXX. But it's XXXX XXXX or higher now. I get emails from first mark services daily claiming they have options to help me, that all I have to do is reach out. When I reach out I get told all options are exhausted. I said why email me then.? They said it's a generic email. XX/XX/22i was hit in auto accident leaving me in constant pain and out of work. First mark is aware, they said if you get long term disability let us know .... But they won't give me extra time to pay they have no other options even tho each email claims they have options that can help. It's sad. Frankly I don't think it's right, I didn't cause the accident, I have done all I can to get better. I'm not married... It's been hard to make ends meet. I'm so surprised that there are such few options and what is worse is the fact that I never choose these people as my loan vendors... they just landed in my email one day.
|
| 09/23/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
Older American |
|
CFPB : This is a continuation of complaint # XXXX for Firstmark. Once again we are receiving phone calls and e-mails stating we are behind. The Firstmark website clearly shows we are up-to-date. Next payment due XX/XX/2021. Once I reached out to you CFPB, the calls stopped along with e-mails. Firstmark has sent nothing, done no follow-up, no copies of the statements have been sent as requested. I did get a generic e-mail stating how sorry they were for the frustration caused. There was also the corresponds letter sent to CFPB on my behalf my behalf, nothing in that letter has been addressed. I was assured the account was being looked and all mis-information would be corrected. There are still statements on my account with a New Jersey address, we never lived in NJ. Firstmark stated the Infor was transferred by XXXX XXXX. Never once in 6 years did we ever have a problem with XXXX XXXX, Firstmark is taking no responsibility or accountability for errors. Sorry to reach out to you again, not sure how to get someone from Firstmark to look into this. I am aware the calls are in a que and may be a bit behind. Again my credit rating is being effected along with fees being added to accounts paid on time. This journey just keeps getting worse. Thank you for anything you can do.
|
| 06/13/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
The college I was attending abruptly closed and went out of business. The reason I was told they closed was because they were mishandling student loan monies from the students that were enrolled. They ended up filing for bankruptcy. I was enrolled in that college for 2 years and they kept every penny of the federal loans I applied for. I never had a chance to graduate or receive any type of diploma or certificate. I explained that I will not be responsible for a debt that I did n't mismanage. That was the school 's doing. They mishandled MY loan money so therefore I will not be repaying back money they fraudulently stole. I applied for loan forgiveness because students from that school are/were eligible due to this whole situation. They denied me because they said I took an unexcused leave of absence which is not true. I also explained that if I were to receive the services with the outcome promised by them, I would have no problem paying the debt back but services were not rendered therefore my obligation to them is null and void. I have written and called these people on numerous occasions to remove this debt from my credit report. I have formally disputed the validity of this debt and they refuse to do anything. I want this debt erased from my credit report ASAP.
|
| 09/24/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
I have not supplied proof under the doctrine of estoppel by silence, Engelhardt v. Gravens ( mo ) 281 SW 715,719, I presume that no proof of the alleged debt, nor therefore any such debt, in fact therefore exists.
15 U.S. Code $ 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt.
It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft!! Please delete these items IMMEDIATELY!
These accounts should not be furnished on my consumer report as they are in VIOLATION!!!
Under, 15 U.S Code 1681b - Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consumer I am demanding the deletion of the accounts listed IMMEDIATELY!
|
| 02/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
DEPT OF EDUCATION/NELN 15 U.S. Code 1666 - Correction of billing errors ( B ) Billing error For the purpose of this section, a billing error consists of any of the following : ( 1 ) A reflection on a statement of an extension of credit which was not made to the obligor or, if made, was not in the amount reflected on such statement. ( 2 ) A reflection on a statement of an extension of credit for which the obligor requests additional clarification including documentary evidence thereof. ( 3 ) A reflection on a statement of goods or services not accepted by the obligor or his designee or not delivered to the obligor or his designee in accordance with the agreement made at the time of a transaction. ( 4 ) The creditors failure to reflect properly on a statement a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau.
|
| 07/13/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
After reviewing my credit file I have come across information reported from Department of Education/Nelnet that is incorrect. On XX/XX/XXXX I spoke with XXXX at NelNet Department of Education and was informed that all my accounts were current in the amount however an account in the amount XXXX and XXXX has never been late because it does mot exist.XXXX also stated that NelNet has not reported anything to either credit agency yet I have negative incorrect possible fraud accounts from there company listed.XXXX also informed me that it would be updated within 24 hours. On XX/XX/XXXX I spoke with XXXX and XXXX and they both informed me that these 2 account never existed however the ones that I do have are current and never been late. Yet all 3 credit reporting agencies are still reporting this inaccurate and based on XXXX and XXXX fraud info. I myself have never known about an account in the of XXXX and neither have I known of one in the amount {$6500.00} and I also know I HAVE NEVER EVER BEEN LATE ON ANY ACCOUNT THAT I MAY HAD. Please remove these accounts from my credit file immediately. As I have never ever been late on a student loan the loans I have are being paid on time and these loans do not exist or could be a result of identity theft as I have been a victim of.
|
| 12/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
For the last XXXX months, since XX/XX/2023, BEFORE my due date to make my first payment on my student loan, I have submitted ( 3 times now, once in XXXX, once in XXXX and another time in XXXX ) for a Deferment request as I attended part time ( XXXX credit hours ) school for the semester of Fall 2023. I have submitted official documentation from my school as proof of my enrollment as well. Not only do I not receieve confirmations, I only see a " we are processing your request '' banner when I check the progress of my request a week or XXXX after I submit. Then, that notice disappears, with NO track or record of my request in my Nelnet account either. Like I never requested anything. Then a few weeks later, I get a notice about my payments being late. I have tried calling numerous times, to be on hold for a long time ( XXXX minutes ) then the call dropping/ hanging up once it is my turn. I have tried to email them, as I realized last month this is affecting my credit score and continues to do so ( the last time I requested it was XXXX, this time I took screenshots and saved everything ). I just attempted to call them again as this is the third time my requests not only disappear, but doesnt go through. And again, affecting my credit score for the third month in a row.
|
| 12/06/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I am XXXX that you have included DEPT OF ED/NELNET information in my credit profile on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and that you have failed to maintain reasonable procedures in your operations to assure maximum possible accuracy in the credit reports you publish. Credit reporting laws ensure that bureaus report only 100 % accurate credit information.
According to the Fair Credit Reporting Act, Section 609 ( a ) ( 1 ) ( A ), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. Otherwise anyone paying for your reporting services could fax, mail or email in a fraudulent account.
I respectfully sent in notarized and certified letters on XX/XX/XXXX and still no response.
Also, please add a promotional suppression to my credit file.
This company is NOT responding and reporting inaccurate information on my credit report.
Under federal law, you have thirty ( 30 ) days to complete your investigation. Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested as well, to be provided within fifteen ( 15 ) days of the completion of your re-investigation.
Thank you,
|
| 10/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I made a payment of {$370.00} on XX/XX/XXXX. They pulled that and then another payment for {$570.00} which I did not make or authorize. No one could explain to me where it came from or how. They said they couldnt find anything on how it happened. All the can do is open a case she said. Told me it probably be easier to dispute it at the bank. So now Im out {$570.00} until someone can give me an answer. They also told me to use their email system next time, so I dont have to wait on hold. I informed her I already tried that avenue and get an automated response immediately saying that they are not answering emails at this time. The lady literally laughed at me. Absolutely ridiculous. Sat on hold for 4 hours yesterday because took out 2 payments, one of which no one could tell me why or how. Was told it would be over 6 weeks before getting a refund. This is an absolute joke. This is the third time Ive called this week. Spending more than 2 hours on hold each time just to be hung up on. I have no idea where my money is or when theyll give it back. No one seems concerned but me. I need that money back. They also turn there comments off on XXXX once they start getting overloaded with complaints which is almost every comment. Im not the only person having this same issue.
|
| 09/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I submitted a SAVE plan request on XX/XX/23. The website informed me I would receive an email from them in 3 business days for approval and if not I would get an email with a status update in 10 days. It has now been over two weeks and i havent heard anything. Today, XX/XX/23, I waited on the phone for 2 hours and 45 minutes before someone answered. I was told that today they just finished processing applications for SAVE from XX/XX/23 so it would be another 3 weeks before I found out if I was approved. I then asked why the website said 3 days for approval and 10 days for a status update and the customer service rep said that was only during normal processing time and that they were having longer than normal processing time but mentioned that no where on the website or via email. In addition, during this time my loans are acreuing interest daily while I wait for the SAVE plan approval and she said she can not do anything about it due to long wait times. So I am ready to start making payments on my loan via SAVE but I am unable to do to the lag in processing time and NelNet can not pause my interest accruing. So I am just being penalized because they are behind on request approvals. They have no updated information on their website that they are behind or anything.
|
| 09/19/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX Re : Account : XXXX Disclaimer : I am a real person not a credit repair agency. My previous dispute was not corrected and by FCRA Law you are required to address my concerns. This is " NOT '' a goodwill request.
I, XXXX XXXX XXXX, previously tried to have one of your Sr. Representatives, XXXX look into my claims and was accused of requesting a goodwill request.
The 90-day late payment being reported on my credit file is inaccurate. Your agency is reporting this late payment 12 times on all 3 credit report agencies as closed. Also, a new Loan for {$85000.00}. Which is showing as 13 student loans.
I requested a copy of my student loan statements. In the statements it is showing that I requested a forbearance ahead of time in XX/XX/2019 and the request was approved.
I am fully aware that I owe student loan and signed a promissory note. My grievance is that you are reporting inaccurate information on my credit report.
Attached is the loan statement history, how my credit file is being reported, and proof of my identity.
I just want this error to be corrected. I am sending this request via the CFPB and the attorney general office. Because trying to contact customer service is not ideal, where you dont get any help.
|
| 05/19/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
XXXX XXXX of XXXX, Nelnet would n't let me reduce my payments until I received help from XXXX, despite showing them my monthly income and showing them how much my rent and utilities cost. I was making about $ XXXX/month, living in subsidized housing, and Nelnet wanted me to pay roughly {$800.00} a month and their representative failed to see why I could n't afford the payments. A few months later I received an inheritance from an aunt who stipulated that the money be used solely for education expenses, so I started paying off the loan with that. On XXXX XXXX, I made what I thought would be the final payment on my loan, a payment of {$2400.00}, when the total balnce that was listed as due was {$2300.00}. The next day I received an email saying I still owed {$320.00} from the previous balance. This morning, XXXX XXXX, I received an email saying I still owed from the previous month and {$410.00} for the current monthly billing cycle, totaling {$730.00}. Upon logging into my account on the Nelnet website, I found out Nelnet claimed I still owed {$0.00}, which I have once again, scheduled to have paid in full by the end of the week, even though I paid an excess of what they said was the full balance as of XXXX XXXX, XXXX. I am getting tired of their harassing emails.
|
| 09/15/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
numerous dates the past month or so i have received this same following text message from nelnet ; " Not too late to get help on your Nelnet account. Reply YES to postpone pmts for 12 mos due to hardship but intend to repay. XXXX Reply STOP to OptOut '' the text messages have been sent from following number ; XXXX for approx past year or more i have received numerous incorrect statements via XXXX XXXXl mail, approx two years ago or more i submitted all required and requested documentation concerning my total XXXX XXXX, spoke to nelnet collection department was informed at that time this loan had been forgiven based on federal disability laws, nelnet continually harasses with mail and text messages and with illegal collection practices, this is also a problem that has created issues on my crediit reports, i would appreciate any action you can take to correct and resolve the thrreatenig harrassment and if you can help correct and / or reverse the damage this has caused me concerning my credit reports, its my firm belief that nelnet is in violation of several federal civil rights laws and i feel it is imperative for myself and other consumers that legal action be taken against nelnet to correct their illegal, unprofessional incompetent record keeping, etc, thanks
|
| 08/22/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
My student loans where on the income driven repayment plan. After one year I was up to renew them and I was also enrolled in school. When I contacted XXXX about renewing my annual repayment plan the representative stated that I was in school and that I could have them forbearance. I told her no thank you. She stated that when you enroll in school the system would automatically place you in forbearance. I explain to her that I am okay with paying my loans and that I would not like for my loans to automatically do that. I explained that it was not helping me or my loans my giving me the option to do that when I am able to afford the income repayment. She then stated that she would fix my account so that my loans would not automatically go into forbearance. After getting off the phone with her a couple of weeks later I would be surprised to find out that my loans went into forbearance after I inform the company that I did not want this to happen or that option. Call the company back and the guy inform me that he would fix the issue that it wasnt processed correctly. They company are thriving off keeping students in debt by giving them the option to live now and pay later. Meanwhile the interest is stacking up and making my loan bigger than what I initially borrow.
|
| 06/04/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
After reviewing my free annual credit report in late XXXX, I noticed Nelnet had been reporting to the credit bureaus that I had 16 missed payments with them. Confused, I called to speak with a representative about this error who informed me that because I have 4 separate loans with Nelnet, when I missed 4 payments during the summer of XXXX, ( XXXX, XXXX, XXXX and XXXX ) it is reporting as 16 late payments.
I expressed to the representative that this reporting of 16 missed payments is a bit misleading as I only make one monthly payment to Nelnet that is then disbursed between my 4 loans. The reporting of " 16 missed payments '' is not a fair and accurate representation of my payment history with the lender. She advised me to send a " goodwill letter '' to the " higher ups '' since they are the individuals who have to power to approve those types of changes being reported to the credit bureaus.
On XX/XX/XXXX I sent a goodwill letter via email to Nelnet 's six Executive Leadership team members. To this day, I have not gotten a reply about why this situation could not be worked out.
I followed up in XXXX with the credit bureaus and was informed by all three that any changes made to the payment history has to be initiated by the lender in their monthly report.
|
| 11/19/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
Nelnet Student loan servicing is deceiving me.
I have been fighting this loan since XX/XX/2016. This was not my loan, everytime i told a lender that they would sell my loan to a new lender and then i would have to start the entire process over. When nelnet called me in XXXX, i tried to explain they didn't want to hear it. I asked for a forebearance. It was granted. When the forebearance was up in XXXX, i still wasn't able to afford the payments, due to living costs, IRS payments, etc ... I am financially drowning and i have to pay a debt that someone else benefited from. In XXXX before the first payment was due, i requested a lowered amount, they stated that i would be charged $ XXXX/month for 12 months. I again stated that this wasn't my loan and i was told that i had to comply with it or get my wages garnished. They made me accept the terms on a recorded line when i responded to their disclaimer with : " it's not my loan but okay '' they said all i could say was yes or no. If i said no, they would take legal action. I have tried to talk to them but i get disrespected on the phone and by email they want my SS #, this is the way ID fraud starts ( it's happened too many times to me ). I am beat down by this and want a resolution. I can't afford this right now.
|
| 01/30/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I have applied for XXXX 's XXXX XXXX XXXX XXXX Discharge through Nelnet, which " assists the U.S. Department of Education ( called 'the Department ' throughout this site ) in administering the XXXX XXXX XXXX XXXX ( XXXX ) discharge process. '' I have been deemed eligible ; however, there is a catch. There is a three year ( 3-year ) post-discharge monitoring period from the date the discharge is approved. Why so long? Why does the discharge go into effect immediately as most financial institutions would do?
The monitoring period is unethical and unfair to people with XXXX trying to manage a daily life. The monitoring period hovers over my credit report for three years. Also, I am expected to earn no more than {$12000.00} per year in the State of Florida.
This is well below the poverty line, unethical and unjust to expect an individual, human being to have some type of life on {$12000.00} per year. What about food, rent, gas, transportation, medical, XXXX, automobile insurance, etc.? I believe XXXX and/or NelNet should update their policies to reflect anyone deemed eligible for XXXX should have their student loans waived outright from the date of approval.
It is unjust, unfair, unethical and stressful to allow these types of financial abuses to continue.
|
| 05/19/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
Servicemember |
|
Originally This account was handled by XXXX XXXX XXXX , XXXX , in XX/XX/XXXX , a t some point it was transferred to the Department of Education/Nelnet Student Loan Servicer a nd was in deferred status bu t Nelnet say s that it was not in deferred status i n XX/XX/XXXX , XX/XX/XXXX a nd that they sent correspondence, so the went into delinquency even though I told them that it should have still been deferred and as far as I knew it was. I am XXXX of a small XXXX , and have been working in and around the XXXX XXXX XXXX for the last 22 years, and was unable to make all of the payments. This Account has been closed and reopened over the last 13 years, many times sinc e XX/XX/XXXX . F orward to XX/XX/XXXX the old account has been closed and a new account has been opened and is being paid to a new company called XXXX XXXX XXXX XXXX , but the old account is still showing as derogatory and says to contac t Creditor. Right now I am scheduled for another 10 years of payment! Honestly I do n't know what has been paid and what has n't. Now every time anyone looks at my XXXX , XXXX and XXXX credit reports I get a new black eye. The last two attempts creditor wrote that I needed to get my XXXX Report after a Hard Pull.
|
| 10/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
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|
I had multiple Parent Plus loans through Nelnet for 3 all of my children. At the beginning of covid in XXXX I had to file for XXXX XXXX bankruptcy because of decreased salary. My student loans were paid from my monthly payment as well as the rest of my debt. My payments. My total monthly payment to my Trustee is {$630.00} until the end of the agreement in XXXX. {$440.00} of that {$630.00} went to Nelnet to pay my student loans. So with that being said, with the Federal government 's new repayment plans/forgiveness, I called Nelnet and spoke with an agent to see if my Parent Plus loans ( 10 different loans in all ) labeled XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ). The agent told me that the only way I could qualify was to consolidate all 10 loans into one. I told her I was in XXXX XXXX, she said that had no reflection on my bankruptcy. So I filled out the form on studentaid.gov. Now I have a consolidated loan that became due on XX/XX/XXXX. Nelnet show I owe {$950.00} knowing I am in bankruptcy until XXXX I have applied for all the income driven an available programs and nothing qualifies. I feel I was misled and feel like I am in a worse situation then when I started. All I ever wanted was my children to get a good education and now I am suffering.
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| 02/06/2023 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I took out my student loan for my graduate studies ( XXXX ). Please see attached document for the payments, amount applied to loan and amount applied to interest with dates.
My parents helped be a large portion of my loan payments throughout the years as I did my Masters ( XXXX ) and Ph.D. ( XXXX ). The loan was transferred to First Mark Services on XX/XX/2021.
The amount we have paid on interest is incredibly high compared to the price on my loan, which is very unfair given that I was a student for many years throughout that period, the pandemic, family illness, and recent death and economic hardship has effected this too. I was consistently given the advice to request forbearance/deferment as the only possible options, which I did because it was the best given my economic/personal situation. Even recently, the only option I had was to commit to a high monthly payment in the future.
Recently, I requested First Mark Services to send over the document I have attached to this complaint and I calculate that I have paid more in interest on the actual loan. In fact, the amount I have paid in interest accumulates to a large portion of the original loan itself. Something that is very unfair, confusing, and should be an illegal practice especially on education.
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| 01/13/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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On XX/XX/XXXX I emailed Firstmark customer service and asked them to define the " credit worthy '' conditions to have a cosigner removed from my private student loans. Firstmark who services 5 of my private student loans formally through XXXX XXXX responded by email stating " We regret that we are unable to provide that information. You may complete and return a cosigner release application and it will be reviewed and an approval or denial letter will be sent. '' By not providing consumers with the parameters with which Firstmark determines a person credit worthy leaves the door wide open for Firstmark to deny every application to remove a cosigner. They can literally say that a person with a XXXX XXXX XXXX does not meet their criteria in order to keep as many people on the hook for this type of debt. This needs to be addressed immediately. It's horrible enough that student loans are subject to unfair bankruptcy standards, but to allow loan servicers to withhold information to release a cosigner should be considered criminal. Please help me resolve this issue.
*Side note : All payments to Firstmark have been made in full and on time since the repayment period started in XXXX The cosigners are my elderly parents in their XXXX XXXX XXXX XXXX 's respectively.
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| 04/10/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
Servicemember |
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I have a Federal direct consolidation loan serviced by Nelnet with account number XXXX. On XX/XX/2020 I received a letter from Nelnet updating me as to Nelnet implementing the CARES Act requirements regarding the reduction of Federal loans such as mine to 0 % and the forbearance of such payments.
The balance on my account yesterday, XX/XX/2020, was {$190000.00} and today, XX/XX/2020, it is {$190000.00}, representing the normal accumulation of interest on my loan ( {$29.00} 1-day difference ) as if the CARES Act 0 % interest cap was not applied. They have appropriately implemented the payment forbearance, with my monthly payment auto-debit showing on my account now as being 6-months in the future, making me concerned therefore why the 0 % interest cap has not also been implemented on the loan.
This is illegal interest and I request Nelnet immediately halt the interest accumulation and retroactively apply interest credit to cancel the interest that has accumulated on my loan since XX/XX/XXXX in accordance with U.S. law. I have messaged their customer service several times over the past month regarding timeline as to when they will be implementing said interest reduction and they are unresponsive and which is why now I am seeking the CFPB as an intermediary.
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| 12/11/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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After sending the last complaint Nelnet has unlocked my account so that I can view it. It stated that I was in forbearance. That status has now been changed to repayment. Today I spoke with someone in Nelnet 's customer service department. She isn't sure why I was given incorrect information concerning my Public Service Loan Forgiveness. I asked why my loans were placed in forbearance and she indicated that happens automatically when I am in bankruptcy. I was never given this information prior to today. She said that I am in a graduated plan, which is still the wrong plan. But the payment with this plan has never changed. The payment is supposed to increase every couple of years. She suggested that I consolidate my loans, which I thought I already did, and begin the income driven repayment plan again. I have currently been making approximately the same payment since XX/XX/2003. Something can't be right with this. I'm not sure how to proceed from this point. I honestly get different information from everyone I speak to and no one cares. The girl last week at Nelnet told me my payment would be around {$800.00}. a month on the income based plan, today the representative said she couldn't possible know that. So who do I trust and how do I correct this situation?
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| 01/23/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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Firstmark Services http : //firstmarkservices.com/ They received and deposited my check but continued to call 4 times a day for an additional 6 business days. They call 4 times at the same time of the day every 15 minutes. I called and ask they stop calling as my bank statement showed they deposited my check beyond a week prior and they said their system takes " 48 hours '' to remove myself from their call list. So even though they received my money, they continue to harass until their " system '' does some type of " update '' to remove me from the list. Not sure how it 's legal to receive and deposit $ but not have technology built in to notify their call system to stop calling. Is it legal to harass someone 4 times a day when the purpose for their call is no longer an issue? I have all the call logs and bank statements needed. There is no way to remove one self from their automated system. I did NOT ask XXXX Bank to sell my student loan for them. Had the loan since XX/XX/2008 - never had ONE issue until they sold it to Firstmark. They even backdated the payment due date which essentially required me to make a payment to XXXX and then 15 days later immediately to Firstmark. Not sure if I have any consumer protections at my behalf to help with this situation.
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| 11/22/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
Older American, Servicemember |
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I will be XXXX XXXX XXXX in XXXX. I applied for a Private School Loan XXXX Discharge thru Firstmark Services multiple times. The loan was originally thru XXXX XXXX and was turned over to Firstmark Services. I provided Social Security records and physician certification per their requirements. Their application only required one or the other to be provided and I provided BOTH. I went on XXXX in XXXX. In XXXX after having XXXX XXXX including being on a ventilator while in the hospital I became XXXX XXXXXXXX with XXXX XXXX XXXX including XXXX XXXXXXXX and currently am on continuous XXXX. They have denied my request despite the fact that I have met all their requirements. I also applied for the same type of discharge for my school loan thru the Department of Education and it has been already preapproved. I have already paid monthly payments on this loan for several years and it has become a severe hardship for me to pay. There is approximately only $ XXXX left on the loan.They said they offer loan discharges for XXXX XXXX and in good faith I applied. They have denied my application multiple times despite the fact that I do qualify. They have in their possession already the application that I supplied including physician certification and Social Security records.
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| 08/17/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX my husband and I called Nelnet to request an Administrative Forbearance ( AF ), and to inform them that we had filed a complaint with Federal Student Aid ( FSA ), in that Nelnet has failed to follow through on the XXXX law signed by President Biden to allow those of us with Spousal Consolidation ( SC ), loans to be able to separate our loans. XXXX, the Nelnet representative we spoke with, said they had received no direction on how to proceed with an AF for those with SC loans. After being put on hold several times, XXXX responded to us that yes, Nelnet would process our AF request and that the process would be completed by XX/XX/XXXX when our next payment would be due. We provided XXXX with our complaint numbers through FSA, and were assured the AF would be completed without capitalized interest. On XX/XX/XXXX, after noticing no recent activity on the Nelnet website, I called them again, and asked about the status of our request and processed AF. XXXX, and later XXXX, a Resolution Specialist at Nelnet told me that the AF we requested, and told was in process, was not true and we would continue to be billed. The representatives repeated that Nelnet has not received guidance from DOE on how to provide an AF for SC loans. No apologies, no nothing.
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| 09/27/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My student loan SAVE plan reflects a payment I can not afford. I tried to get it redetermined, but their website still displays the incorrect higher amount. I can not afford to pay ANYTHING right now or for the foreseeable future, unless something changes. I have tried to reach them countless times. Each call is met with XXXX hour hold times, and calls are always disconnected before they are answered. Most days I start calling when they open and have been disconnected while on hold XXXX times throughout the day, giving up when they close. Every day for months. I also have submitted several requests to be contacted via their website email form, also without any response. My payment counts only show from XXXX, however I have been paying since XXXX, qualifying me for discharge. The balance is incorrect as well. Additionally, they are reporting on my credit report absolute nonsense that does not coincide with the amount they say I owe or anything else I can find. This has cost me considerable XXXX XXXX points. I feel this is likely illegal. How can I be expected to pay an incorrect amount on an incorrect amount, while simultaneously having different incorrect amounts reported on my credit, and just... ignore it and pay, hoping they straighten it out eventually?
|
| 03/22/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
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Web |
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XX/XX/2022, I contacted the compay to advise I was impacted by COVID ( owner of business died and my son 's father lost his job as a result. I lost income and was responsible for all bills ). I asked for my options to pause payments and requested a payment pause. In XXXX, I was able to resume payments and found my loan was 120 days past due. When my auto lease was due to be turned in, I was shown my credit score, which was severely impacted by missed payments on my student loans. I contacted the company and made payments. I was told I was only due for XXXX, which is not XXXX due and should not have been marked late prior to XXXX. Additionally, the company sent me text messages saying they are processing a Repayment Discharge. I feel Nelnet 's practices are confusing, as when I make payments, I am unable to see how they are being applied since they split the total into 2 loans. Therefore, when they mark a payment late for credit reporting, it's 2 separate tradelines with negative reporting for the same payment, which is more negative to consumers. The confusing and misleading information communicated by Nelnet is harmful to consumers and has had a huge, negative impact on my credit and ability to secure affordable borrow terms on future credit transactions.
|
| 10/19/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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On or around XXXX XX/XX/XXXX I received a new billing statement from Firstmark Services for a private student loan. The bill shows a statement generation date that is six ( 6 ) days prior : XXXX XX/XX/XXXX. The statement additionally shows a bill due-date of XXXX XX/XX/XXXX for the current bill. The duration between the statement generation date and statement due-date is eighteen ( 18 ) days. This is less than the required twenty-one ( 21 ) days. The number of days between date of statement generation and receipt of bill is ten ( 10 ) days. This is less than twenty-one ( 21 ) days, and less than fourteen ( 14 ) days. The loan was transferred to Firstmark from XXXX XXXX XXXX in XXXX. XXXX XXXX response to CFPB complaint ( s ) XXXX, XXXX and XXXX, dated XXXX XX/XX/XXXX, quotes the minimum number of days required between statement generation date and statement due date as twenty ( 20 ). Therefore, the Firstmark statement with due-date XXXX XX/XX/XXXX is outside of what is permissible under law, and/or is inconsistent with the minimum number of days as specified by the lender. Therefore, the duration between statement generation date and statement due date of eighteen ( 18 ) days is a billing error and/or constitutes an unfair ( and abusive ) act or practice.
|
| 11/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
I previously filed a complaint. The deletion of the XXXX did not include XXXX Credit Bureau in the letter of response. Repeating info : I filed for bankruptcy with my husband on XX/XX/XXXX. My attorney that handled our case name is XXXX XXXX here in XXXX, GA. My problem is with XXXX and XXXX XXXX They have reported negative information on my credit report since the day we filed and would not change it. They have reported the private student loan as charged-off instead of in-deferment. Our bankruptcy was discharged in XX/XX/XXXX. The private student loans were discharged in our bankruptcy. They were notified again but would not make the change or remove it from my credit file. I made several attempts to contact them. I've been trying to get this permanently removed from my credit report since XX/XX/XXXX. They finally removed it. They put the private student loan back on my credit file in XX/XX/XXXX and made my credit score drop from XXXX to XXXX. The status is showing paid/charged-off. They still will not remove it. I have written to them and called, they will not respond. I sent them the bankruptcy discharge and the credit bureaus. XXXX XXXX has sent in requests to have the information removed numerous times and they still will not respond. Please advise.
|
| 04/25/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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FIR ST MARK SERVICES XXXX XXXX XXXX . D ear First Mark Services : You have not provided proof of the student loan. In you documents you said I received the loan at the XXXX XXXX XXXX . After further inquiry, you must provide me with the original origination papers and contract documents as I requested from you earlier. I also stated to you that the information you provided to XXXX XXXX is fraudulent and I asked you to stop, provide proof and verify these things. You can not service this loan. I asked you to provide this information to me and you did not. The original documents must include when the account was 'charged or written off ' because you list these accounts date opened in XXXX and XXXX that is twenty year s ago. You can not report this to XXXX XXXX because I identify it as fraudulent. You continue to report it to the agency and I will report you to the student loan ombudsman office and Dept of Justice for unfair, deceptive acts and practices. You should also check online to see that private loans are not eligible to be listed as federal student loans for re-couperation in the federal guarantee loan system. Please check your records and send it back to XXXX . Regards XXXX XXXX XXXX XXXX
|
| 02/23/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
My loans were consolidated into two payment groups A and B and are combined for monthly payment purposes. In additional to my monthly payment I have been making principal payments to loan group A and not advancing the due date. Nelnet recently recalculated my monthly payment to a lower amount. I did not request that the account be reviewed or adjusted, and I had not paid off any of the loan groups to warrant a reduction in the payment. The only benefit of Nelnet doing this would be to ensure that they maximize the interest payments made on the loan. If I were to start making these lower monthly payments, then the term of the loan ( in months ) would remain the same and Nelnet profits from the full interest paid. I realize that I can pay the difference in a manual payment per month but I have an issue with the continually dishonest practices of this company. They clearly saw that the principal was being paid down on the loan and re-calculated the payment amount to better themselves financially. Is it even legal to do that for no reason? At some point during these principal payments Nelnet advanced the due date of my loan out to XX/XX/2021 which is NOT what I requested. I specifically choose the do not advance the due date button when I made these payments.
|
| 02/01/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
In XXXX, XXXX, and XX/XX/XXXX Nelnet automatically more than doubled the payments for XXXX months on my student loan. Upon calling they offered a credit for the next few months to make up for the increase in what was charged. The automatic payments were stalled from XXXX to XXXX. In XXXX then they charged a late fee because they didn't pull the payments out. A call was made and they refunded the late fee because it was a mistake. The payment was re-established. In XXXX it was realized Nelnet had been charging us 1.25 % more in interest since XXXX because their company put us into a " hardship forbearance '' without our knowledge. Upon calling they said this was done because we had a pause on our account. It was explained that the pause was because they had overcharged us and it was due to the credit that was given to us. The account has always been on an automatic withdrawal and we are not in control of having the pause put on our account. Because of the " hardship forbearance '' they applied this caused us to lose the 1.25 % interest rate discount incentive for making all on time payments. The manager on the phone has verbally agreed that it looks like their company made a mistake but they will not reverse the interest rate and will not fix the problem.
|
| 10/31/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I started school back in the late 90 's, it took me over 13 years to finally complete my Bachelor Degree as I was working two jobs and attending school part time off and on. I have been a single parent since 2007, I have worked 2 to 3 jobs at a time to make ends meet so I had to keep deferring but I finally have a job where I can afford about {$200.00} a month to start paying back my student loans.
( I used the maximum amount for my Bachelor which is XXXX and I took only two semesters toward my Masters ).
Now that I am able to pay my loans back, my total amount due is {$170000.00}!! I emailed Federal Aid and told them there must be a HUGE mistake because I only borrowed about XXXX and they wrote back and told me the interest has been accruing daily for {$25.00} per day. So, I have {$100000.00} in interest which makes my payments about {$900.00} a month! I also saw on my portal that if I pay off my loans by XXXX, then I will have paid over {$300000.00} for my Bachelor Degree! I am literally sick over this and not sure where to turn because I don't want to have my wages garnished and a lien on my home I have worked so hard for. I worked for XXXX XXXX XXXX for 16 years and I didn't even know that the interest would amount to this much! Please help me. : (
|
| 07/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
NELNET Stopped generating account statements in XXXX of 2020. I have been making payments routinely since that date. My annual tax statements have reflected virtually no interest paid which seems impossible as I have reduced my balance by thousands.
I have has trouble with NELNET accounting behaviors and website in the past and I want an actual statement from their system showing it recognizes that my balance reflects the payments over the past 3 years. I am concerned that based on past NELNET behaviors when the payments restart the system will magically revert to some screwed up point and I will be hammered with interest or unreflected payments.
I have requested that NELNET provide a current account statement and they have given me the run around. This is a condition that likely affects every borrower loan they are servicing. There is no justification for not generating monthly statements unless the servicers thinks they are going to be able to change the past and do not want a paper trail to contradict it. They also continue to fail to put an efficient traceable email communication method in place for borrowers. Their recent update has closed down the half solution form submittal driving borrows to the phones for undocumented calls or snail mail.
|
| 02/14/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
Nelnet payments known as campus commerce or student loan servicer is holding me responsible for {$290.00} monthly payments, as of XX/XX/XXXX on a balance term total of : {$1700.00} for the Fall XXXX semester. I made a down-payment with non-refundable processing fee on XX/XX/XXXX and one payment of {$290.00} on XX/XX/XXXX. I can not afford such large repayment ( s ), and I've let both the XXXX, ( XXXX XXXX College ) Campus : Students Accounts Office and Nelnet repayment plan offices understand this. I currently am in a student loan deferment to postpone payments until XX/XX/XXXX with NELNET, making many attempts to express of my inability to make any more payments. Senior Administrators at XXXX XXXX College recognize my hard work and persistence and commitment earning a semester average grade point that meets or exceeds 3.50. The XXXX College has also accepted my Intent to Graduate Application as of XX/XX/XXXX with graduation commencement on XX/XX/XXXX, but have put holds on mailing my Diploma. until payment of {$1100.00}, is received. With a still remaining Term balance amount of {$1100.00} for the Fall XXXX Semester, I've run out of explanation of how to get repayment to their offices, knowing I can not meet their demands for payment, can you help me?
|
| 10/06/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
Hello. I am an XXXX XXXX member of the United States XXXX XXXX. I have been on XXXX XXXX since XX/XX/XXXX. I have federal loans. I applied for the public student loan forgiveness program in XXXX. I was told at the time that I had been paying too much on my standard repayment plan and by time I did an income based repayment plan my loans would be paid off before they were forgiven. I know now that to be completely false. In XX/XX/XXXX, I applied for the TEPSLF program. I had to wait until XX/XX/XXXX for the Department of Education to determine whether the United States XXXX XXXX was a qualifying employer. Then I promptly got a denial letter because I had FFEL loans. I called student aid and they explained that I could consolidate with direct loans but I would have to start the 120 qualifying payments all over.
I saw the news about the overhaul of the program. I called student aid and was on hold for over 20 minutes. I then had to be transferred to a different department where I have been on hold for over 30 minutes. Thats nearly an hour total.
I am requesting your help. I have made payments on my federal student loans since XXXX. I have been a member of the XXXX XXXX XXXX XXXX the entire time. Thank you for your consideration.
XXXX XXXX XXXX XXXX
|
| 02/02/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Hi, I hope all is well.
I have one account with Nelnet that has reported my account as " current '' one month, then on month later, reports as " 90 days late '', then reports as " 120 days late '' the following month before reporting as current again durning the following 4th mont ( Current - 90 Days Late - 120 Days Late - Current ). This has happend on three separate occasions : - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX When I log into my account, the latest account information dates back to XXXX XXXX XXXX ( Attached ). When I call to get information that dates back further, I am told that it is not available, which makes it impossible for THEM to furnish this inoformation to others.
I have asked for a correction with through mail, email, calls to representatives who can not make changes even at the supervisory level which is the highest level you can get to in a call.
LASTLY, this ONE account reports as 15 different accounts. Which means I now have 75+ negative incorrect reports from a Nelnet which can not provide information/proof explaining how I can I can go from " current '' to " 90 Days Late '' from one month to the other.
Any help or clarity given would be really appreciated.
All the best, XXXX XXXX
|
| 10/27/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I had contacted great lakes about my student loan. I told them I couldn't afford payments i couldn't find a job. So they put me in forberance but didnt quit explaining. It to me this was the end of XXXX. Well when I got on the pay as you go plan I got charged the interest than for some reason there was. Months were they put me in forberance tha. The same month on a payment plan and that went back and fourth like that for quite a few months. I turned in my paperwork at the end of XXXX but they didn't approve it till XXXX so I got charged interest. As well as XXXX XXXX to them about the borrowers defense they shut me down didnt even try to help. They know I work for a non profit organization and am gon na try for the pslf but they have never said that they don't dont do the qualifying for that as well as I've talked several times with the csr and wanted to make sure I was on the right payment plan to count for the pslf loan they would tell me one thing but than it would change I still dont know exactly if the pmt plan im on is correct i got nothing but resistance when trying the borrowers defense loan. The company is not very good and i dont feel that any advice they give is in to help me out. Just their pockets I learned that early on dealing with them
|
| 05/08/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
My husband was given the advice to submit paperwork via EMAIL to XXXX XXXX XXXX . He was asked to include his XXXX tax returns which includes my social security number, My XXXX children 's ' social security numbers and his social security number. In the title he was to provide his social security number and his full legal name. IE XXXX XXXX XXXX . ( not real number s or names ) In addition to the application that was required to submit the income based repayment plan. I called the customer service team and verified that this was standard language that people " XXXX '' submit these with this information. And that using an UNSECURE method such as email is an acceptable form. They then proceeded to tell me that if I do n't feel comfortable I can submit via fax or online. Both of which are much more secure My complaint is that the advice NelNet servicing is giving to email with all of this sensitive information is setting their lendee 's into a possible risk for sniffing and having their information stolen. This is a pseudo government entity to service loans. I do not believe they are giving their customers proper advice to keep their identity or their families secure from would be thieves. Regards, Concerned NelNet Customer
|
| 10/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I received my statement for my students loan to Payments to begin. I was already signed up for auto draft but went ahead and made a payment to get ahead a month ( {$180.00} and This is the only reason I am not currently late ). They auto draft the same amount I paid but applied it to an account that has no payment amount posted and a due date for XX/XX/XXXX. I also saw an auto draft for XX/XX/28 for {$380.00}. This was not on last month or the next statement I received yesterday. I can not turn auto draft back on unless it will draft for the {$380.00}. Luckily I caught this or it would have overdrafted my account and caused bank fees I would have had to pay or argue with my XXXX about. On the make a payment screen it shows {$180.00}. And on the overall loan summary it shows {$180.00}. Also since I had to turn off auto draft, my XXXX XXXX discount on interest is removed so their error is costing me additional money and lots of stress. I spent XXXX hours holding between work meetings to not get through and have been holding for an hour now. I have sent XXXX emails. I know I am not the only one that is probably having these issues. I am trying to make the payments but they are making it extremely difficult. This is preventing sleep at night stressing.
|
| 03/13/2019 |
Yes |
- Debt collection
- Federal student loan debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
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|
On XX/XX/2019 I received a letter from Nelnet as response to a forbearance request that I made saying my loan was in forbearance. On XX/XX/2019 they withdrew {$120.00} from a bank account not associated with the loan I placed in forbearance. All of my other loans were on auto-pay for several years, but I never placed my new loan in auto-pay because I intended to pay for it with a different account. The money was not authorized to come out of the other account, but they took it anyway. When I called on XX/XX/2019, they told me that I could not get a refund for the money they withdrew without my permission or the permission of the account holder, and that my loan does not qualify for forbearance or repayment options. This account has already caused me problems because my grace period was taken away and I am in a situation where I'm being charged {$120.00} per month on this loan. I make {$350.00} every two weeks. I'm already starving myself to make ends meet. I can't afford this high of a bill, but I have no alternative except to pay because the department of education sent {$300.00} more than they were supposed to and if I pay that money back to get the grace period that I was guaranteed in my promissory note, then I won't be able to pay my mortgage.
|
| 03/13/2019 |
Yes |
- Debt collection
- Federal student loan debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
On XX/XX/2019 I received a letter from Nelnet as response to a forbearance request that I made saying my loan was in forbearance. On XX/XX/2019 they withdrew {$120.00} from a bank account not associated with the loan I placed in forbearance. All of my other loans were on auto-pay for several years, but I never placed my new loan in auto-pay because I intended to pay for it with a different account. The money was not authorized to come out of the other account, but they took it anyway. When I called on XX/XX/2019, they told me that I could not get a refund for the money they withdrew without my permission or the permission of the account holder, and that my loan does not qualify for forbearance or repayment options. This account has already caused me problems because my grace period was taken away and I am in a situation where I'm being charged {$120.00} per month on this loan. I make {$350.00} every two weeks. I'm already starving myself to make ends meet. I can't afford this high of a bill, but I have no alternative except to pay because the department of education sent {$300.00} more than they were supposed to and if I pay that money back to get the grace period that I was guaranteed in my promissory note, then I won't be able to pay my mortgage.
|
| 02/26/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
In XX/XX/XXXX, I began paying back my student loan. This loan was later purchased by Nelnet. I continued making regular payments on this loan, and I began making larger payments to retire this debt. On XX/XX/XXXX, I called Nelnet to inquire the exact amount needed to close and payoff the loan in its entirety. Based upon that phone call, on XX/XX/XXXX, I made a final payment on this loan, the balance was made {$0.00}. I specifically asked them to send me a written letter confirming that I do not have any further balance.
I called back in early XXXX and inXX/XX/XXXX. Both times, I was advised that I would receive this letter within 60 days. I still have not received any written proof from Nelnet that my account is closed and this student loan is paid off. In using the website, Nelnet indicates there is a " {$0.00} '' balance, and no payment is due and owing. But they refused to send me a letter so that in the future, there can be no doubt about this situation. I also contacted the Credit Reporting Agency in XX/XX/XXXX to determine whether any negative mark was made against my credit. I am waiting for a response. I am filing this complaint because Nelnet refuses to respond to reasonable request for written proof that my account has been paid in full.
|
| 10/12/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have attempted to use IBR to payback loans through UHEAA and I have been unable to access my XXXX loan servicing. Each time I attempt to contact them when the loan is due they have a reason for why I can not access the system.
I have worked publicly, very publicly, for the XXXX XXXX since XX/XX/2011. I have been unable to actually receive just compensation for my time and ideas. I have served this country in various offices across the land. I do not think it is fair that because I have had some XXXX XXXX breakdowns due to the sheer magnitude of this countries problems that my law school debt has increased almost XXXX.
It was my assumption under FCRA guidelines that loans are to be forgiven for inaccuracies and health conditions. I do not owe UHEA or XXXX anything because I am XXXX XXXX. An actual XXXX of this country and this land. I should have never had to pay a dime.
It is not my fault that XXXX XXXX XXXX and all those connected to him are trash individuals that refused to properly obey the law or respect women. I should not be associated with them and their past violent acts against women. It is categorically unfair to be named a XXXX. and still be responsible for the sins of forefathers you have never really met, nor wanted to meet.
|
| 10/27/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
My name is XXXX XXXX am a federally protected consumer and I am making this complaint against Great Lakes for committing identity theft. I have never given Great Lakes any permission to use any of my identifying information to commit mail fraud by contacting me about an alleged debt they claim I owe. I am aware that in accordance with Article 9 the assignment of a default note is illegal both the assignee and the assigned are both liable for violation under 15 USC 1692 a 12. Great Lakes has committed multiple violations under the FCRA and the FDCPA by furnishing this alleged debt to my consumer report including but not limited to 15 USC 1692 before which the FTC defines as debt parking. on XX/XX/XXXX and affidavit was sent to great informing them of the fraud the was committed in the allege contract. Great Lakes has sent XXXX contracts for the same alleged debt with XXXX different balances and signed XXXX years apart. XXXX responded on XX/XX/XXXX and stated the would remove the account and reduce the balance to {$0.00}. XXXX Months later Great Lakes and the consumer reporting agencies has fail to ensure maximum possible accuracy to my report while investigating bring harm to me and my financial reputation by failure to update the XXXXnformation.
|
| 09/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I received direct Federal student loans when I attended XXXX XXXX XXXX in XXXX XXXX from XXXX. The loans were paid directly to the school for my tuition.
In XXXX I received information from my original student loan servicer XXXX Kentucky XXXX XXXX ) instructing me that they were no longer servicing loans and were transferring my loans to another servicer, Great Lakes Education. All of this occurred without my request.
I contacted Great Lakes in XXXX to find out if my balance was eligible forgiveness because that was a condition of the repayment plan I was in ( 20 year forgiveness ) and my loans were near that age. Great Lakes falsely told me that my loans were originated in XXXX and therefore forgiveness was not an option. This is 100 % false. My loans originated only from law school XXXX.
This year Great Lakes closed and transferred my loans again without my involvement to Nelnet. I have sent Nelnet XXXX emails and have also tried calling. Additionally I have sent email and called the XXXX department of education to correct the information about my loans so I am eligible for forgiveness. No one has done anything.
I am at the point where I am going to hire a private attorney to sue them if your department does nothing to fix the problem.
|
| 09/20/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I had just finished my XXXX XXXX Degree and decided to consolidate my student loans so that I could qualify for the Public Service deferrment. I completed all of the paperwork and was given a letter from Nelnet stating the terms. The terms were not what I was expecting so I called them within the 10 day window prior to consolidation and spoke with a cheerful representative. I told her that I had signed up for the REPAYE program and was initially given a much lower dollar amount and she confirmed all of this. Told me what the payment amount should be ( which is what I was expecting ) and when my first payment was due. When the first payment date was a week away ( according to the info provided to me by the rep ) I called because I had not received any information on where to send my payment. I finally connected with a supervisor who told me that since I had a parent plus loan I did not qualify for the plan that I had requested and that I was given bad information from the initial rep and that there was nothing they could do to help me as they had already consolidated the loans. Now I am looking at really struggling as these new payments are on the worst income contingent plan without a cap at an amount that I will not be able to comfortably make.
|
| 04/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I made a {$35.00} payment towards my XXXX XXXX XXXX in order to make the new balance {$4300.00} even. On the XXXX of XXXX, my Credit union ( XXXX ) CLEARED the payment from my account. Account XXXX XXXXXXXX, Transaction ID XXXX XXXX. As of today, XXXX XX/XX/XXXX, NELNET still has not issued the credit to my balance. I have contacted them multiple times, they claim the bank did not process the transfer. The bank has twice confirmed they made the payment. I have requested from NELNET the contact information for their regulatory agency and legal department, they refused to provide either. I can not trust electronic payment system at this time and have notified them that no further payments will be made until this payment is credited. They insist the issue is with my bank and I need to make the payment again. The account with NELNET is on Covid pause so it is not gathering interest, at this time. But {$35.00} is still {$35.00} cents, and NELNET has a history of not properly managing my student loan accounts.
I am attaching written letters sent USPS, I have several emails between myself and them and my financial institution as well as two phone calls.
An internet search provided your information as the Federal Regulating Authority.
|
| 05/13/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
In XXXX I was not given the opportunity to put my loans into deferment by Firstmark Services and they subsequently put my loans into collection without proper notice for me to submit paperwork on time. In XXXX of XXXX I submitted a case to the Minnesota Attorney General 's office who after working with Firstmark was able to get the loans removed from collections and put back into good standing and into deferment for the next year. Last XX/XX/XXXX I checked my credit report to find that Firstmark never removed the reporting of collections on my student loans and still reported them in collections even though they agreed they should never have gone to collections at all. At that same time I found that they put a late on my credit report for XX/XX/XXXX when the Firstmark representative affirmed to me they should have been reported as deferred due to COVID-19. I attempted to work with Firstmark through the Minnesota Attorney General 's office again with no resolution. The Minnesota Attorney General 's office agreed that my situation should be remedied but Firstmark was not willing to look into my case and provide a resolution. Attached is correspondence from XXXX ( the original case ) and XXXX when attempting to resolve the XXXX case and XXXX case.
|
| 04/02/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I had accrued loans ( federal and private ) from my XXXX studies ( XX/XX/XXXX-XX/XX/XXXX ). I had then worked for a year in which these were both regularly paid. Starting in XX/XX/XXXX, I then started XXXX school and was no longer working. As I was again a studying and in student status, generally loan payments should be on hold for the duration of the studies, where payments don't need to be made. This had worked with the federal loans ( I was not obligated to pay during this time ), but my private loan lender did not allow this option, citing that I was not attending a certified university that qualified for this break of loan payments, so despite not earning any kind of income, I was still obligated to make the normal payments, although being granted a period of forbearance for 8 months. I have now since finished my XXXX studies ( XX/XX/XXXX ), and am still unemployed, with almost no income. This again is fine with my federal loans, as I am on an income-based repayment plan, so I am still not burdened with making payments if I am not earning any income. This is again not ok with the private loan agency, I explained this to them, and they offer no options for borrowers who are currently unemployed, no discounted system, or smaller payments.
|
| 08/23/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I have a federal student loan for two years of XXXX, both with high interest rates 5.4 % and 6.8 % respectively. My loan term was 10 years with relatively manageable monthly payments, but in an effort to try to reduce my loans faster, I made several larger payments even before my grace period ended, and tried to make big payments so I could pay off my loan sooner than possible. When I was making bigger payments, I would manually enter the amounts I paid towards the principal and interest. I was told that using the autodebit function would reduce my interest rate slightly, so I went with that. I was recently reviewing my payment history and discovered that by using the autodebit function, I was in fact paying a lower and lower share of my principal amount. I spoke to my student loan servicer today and discovered that they apply the amount so that my last payment conforms with the end of my student loan term. That means that by paying more now, I 'm effectively giving more money to the loan servicer over the long term and when I asked if they would revisit my loan term, they said I could request it, but it would not be guaranteed. How is this legal? How can I be advancing my payments and they we able to extract extra money from me because of it.
|
| 09/02/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
XXXX XXXX XXXX was closed and transferred to collections on XX/XX/XXXX. On XX/XX/XXXX I completed loan rehabilitation and the record of default was ordered deleted and my loans were returned to Great Lakes XXXX services. Ive been making payments monthly since that time. My current XXXX XXXX being serviced by Great Lakes XXXX services is XXXX. In a previous complaint to CFPB, Great Lakes XXXX services stated that once a loan is closed and transferred they can no longer make any reporting changes or modifications to payment history on that loan and therefore could not offer remedy for loan XXXX. On XX/XX/XXXX Great Lakes XXXX services reported a late payment of 120 days past due for the month of XX/XX/XXXX on XXXX XXXX XXXX. This is not only a contradiction to earlier claims that they can not change payment history once a loan is transferred but a blatant violation of my rights under FCRA. The rules do not allow reporting of additional late payments on accounts that are settled. Ive attached a copy of my XXXX credit report dated XX/XX/XXXX that shows the late payment reported bu Great Lakes XXXX services and has caused a significant decrease in my credit score. I want this fix immediately or I will be forced to pursue other avenues for relief.
|
| 10/23/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
First, no one from Nelnet has responded to me in months, including requests on whether my information was part of the data breach.
Second, my SAVE application was processed and completed on XX/XX/23 ( before interest restarted ). Despite this, Nelnet is still " processing '' my application, causing my account to accrue thousands of dollars of interest. I have followed up multiple times for an update over 2 months and received an automated email that Nelnet would not be answering emails due to large volume.
Third, the statements Nelnet provided me is missing more than {$50000.00} of my unpaid loans. For this particular issue, I have spent XXXX hours on hold waiting for someone to answer their call center line. Nelnet is a scam and has repeated predatory behavior against borrowers, including sending me statements claiming that my outstanding amount owed is {$58.00}, XXXX and not my actual amount owed of {$120000.00}, despite my numerous follow ups to confirm. In addition to stating an incorrect amount, this statement also states incorrect interest rates on the loans it does list ( which are fixed rates ) and incorrect and inconsistent interest calculations.
This company needs to be held responsible for their unethical business practices.
|
| 07/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Older American, Servicemember |
|
I am still awaiting feedback from the complaint I submitted with XXXX on my credit score. It's been over 60 days since XXXX 's initial response on this complaint filed here and I have not heard anything back, nor has anything been addressed as to why my credit score dropped XXXX points without a reason.
There is still an ongoing problem with Great Lakes student loan servicer either not reporting my payments to XXXX, XXXX, and XXXX, or with these credit bureaus not updating the loan status on my credit reports. The loan balance has not been updated since I made a payment on XX/XX/XXXX. This is an ongoing issue. The balance on my Great Lakes loans was {$8800.00} on XX/XX/XXXX. On XX/XX/XXXX, the balance was {$8600.00} and as of today, the balance is still being reported at {$8800.00}, as of XX/XX/XXXX. As of today, the balance is {$8600.00}.
This results in an old past due student loan from Nelnet never falling off of my credit reports, keeping my credit score from improving. The last past due/missed loan payment occurred in XX/XX/XXXX, and the Nelnet loans have been paid off since XX/XX/XXXX.
I want these issues resolved as I am trying to restore my credit score to what is was prior to the XXXX point drop back in XXXX XXXX.
Thank you.
|
| 07/24/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
My loan was recently transferred to Nelnet from Great Lakes when they were acquired. I updated my loan information through FAFSA with my most recent tax information. Because my Adjusted Gross Income is {$380.00} ( because I live outside the US ) my loan showed as {$0.00} payment on the FAFSA option. I sent the requested information to the loan servicer applied for an Income Driven Payment plan that takes into account the AGI as the key factor to determine repayment. I received an email confirming that they had received my application and it would take 10-15 days to process. That was received on XX/XX/XXXX. It is now approaching the end of XXXX. When I finally got through to customer service, they told me they were attempting to process the paperwork. Since the recent Biden-Harris action XXXX the wait time has gone up to 30 mins but actually takes over an hour to reach a representative. On multiple attempts I have waited on the phone but the wait time does not decrease and I also submitted a complaint on the website to have the correct information displayed but I have received no response. Currently, it shows that when repayment resumes I will have a {$500.00} a month payment, which is not the option I was shown from the official FAFSA site.
|
| 08/08/2021 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
|
|
When XXXX XXXX claimed to have taken over my loan from XXXX, I sent two certified letters requesting debt validation. It wasn't until I filed a CFPB claim that they responded with the requested information. During the debt verification request period, XXXX XXXX continued calling and texting me on a regular basis to collect on the unverified loan. I explained to them what was going on and unless they were calling me with an update of the loan verification paperwork, I didn't want to speak with them. I asked them to stop calling me. After 3 or 4 months of not making payments and not having the loan verified, they reported a missed payment on my credit report. According to the protections under the FCRA, XXXX XXXX was in violation of the FCRA by contacting me to collect payment during the loan verification process and incorrectly reported missed payments on my credit report. Once the loans were verified, I paid all past due amounts and my loan is current as of XX/XX/2021 & has been since the loan was verified. I requested that XXXX XXXX correct the incorrect information on my credit report and they sent a letter saying that they do not offer courtesy credit reporting retractions & that they are not required to investigate certain disputes.
|
| 08/17/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
Nelnet and XXXX have garnished my wages even though I submitted multiple complaints with CFPB and Department of Education. I properly filed my forbearance request and provided detailed documentation to the service provider Nelnet. I also filed a complaint with Department of Education on XXXX XXXX, 2015 related to numerous internal and CFPB complaints with Nelnet and XXXX. As a consumer, student-loan borrowers have a right to set their monthly loan payments as a share of income. It 's known as " income-driven '' repayment and is touted by the Education Department as a way to keep those borrowers out of default. Nelnet made it difficult for me to arrange any type income-based payment and continued to steer me only into forbearance arrangements and eventually turned into costly payment instead of affordable long-term repayment options that were more beneficial to Nelnet. Nelnet failed to disclose their annual deadline to renew or obscured its renewal notice and recently is the center of a lawsuit filed in U.S. District Court. Nelnet quickly defaulted the loans and inserted a 3rd party collection company to garnish my wages even after a cease and desist complaint was sent due to an open complaint with both the CFPB and Department of Education.
|
| 11/24/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
Back between XXXX and XX/XX/2015, I requested for a deferment on my student loans that had gone out of deferment. I was informed that all payments are deferred till the following year. Because I was told they were deferred, I never checked for any correspondence from Nelnet. In XX/XX/2015, I noticed on my credit report that Nelnet reported my account being late for more than 3 months. Because I was told by their agent that my loan was adjusted over the phone till the following year there was no obligation to make any payments and their reporting is inaccurate. I have disputed this several times and they have not done a proper investigation and accept responsibility because it was one of their agents that informed me that my payments were deferred. I have asked for the phone conversation on that day and they couldn't produce it.
This has a negative impact on my credit and I want them to do proper investigation on what happened on that day in XX/XX/2015 when i requested for the deferment. I have a 100 % track record of never being late with any of my creditors. This is the only account that has ever been late and that's out of the norm. This is a clear mistake on their end and they are refusing to take responsibility of their own mistake.
|
| 11/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX I hope this message finds you well. I am writing to file a formal complaint Against XXXX XXXX XXXXXXXX for their refusal to initiate a requested stop payment on funds intended for my student refund. This situation is causing considerable distress, as the funds have been transferred to an account for which I lack the necessary information.
I have diligently attempted to rectify this issue by seeking assistance from XXXX XXXX XXXX but, they insist that I contact my bank directly. Unfortunately, my bank can not release the required information without the proper documentation, which I currently do not possess.
By denying me access to my student refund, XXXX XXXX XXXX Is potentially violating consumer protection laws. I believe their actions are in direct contradiction to regulations put in place to safeguard consumers like myself from financial harm.
I kindly request your intervention in this matter to ensure that XXXX XXXX XXXX complies with relevant laws and initiates the necessary measures to rectify the situation promptly. Your assistance is crucial in resolving this issue and preventing further financial detriment.
Thank you for your attention to this matter.
Sincerely, XXXX XXXX
|
| 11/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Nelnet will not process my SAVE application. I initially applied through the servicer on XX/XX/XXXX. I believe I gave permission for them to pull my XXXX from the IRS, but I'm not sure. However, it took my application and gave no indication it needed anything else from me, in fact I received several hang tight emails with the subject " no action needed while we process your app. '' Well eventually I get suspicious, do some reddit research and it turns out that a common issue reported is the servicer claims its complete but you actually need to upload a copy of your 1040! I do that and I also apply through studentaid.gov. Then my account starts says " we received your application on XX/XX/28. '' So, the weeks I waited and accumulated interest was for literally nothing despite them telling me I was go to go. Yesterday, XX/XX/XXXX, I log on and it no longer mentions my application????? I don't even know what happening with my application now???? Is it in limbo??? Is it gone?? It's been MONTHS. I have accumulated {$2500.00} of INTEREST in that time. This problem costs me {$40.00} A DAY. And because they applied an administrative forbearance on my account, they removed the .25 % discount!! That only adds {$40.00} to my balance every month!!!
|
| 09/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Over the summer of 2023, I was notified my loan was switched from Great Lakes to Nelnet.
Upon logging in to the system in mid-XXXX to set up auto pay, the processing form reported 'error, your request can not be processed '. I double checked all the information entered ( which was correct ), tried again, and received the same error. I changed browsers - same error. I chalked it up to a systems issue and tried again at varying times over the following two weeks. I also tried using the regular one time payment method, and received the same error message as well.
Yesterday, I sat on hold for XXXX minutes trying to contact Nelnet and understand what I should do with payments due on XX/XX/XXXX, and no feasible way to ensure payment is processed. Meanwhile, my loan continues to accrue interest that I can not pay off. After XXXX minutes, I had to end the call and return to work. I also submitted an email request yesterday outlining the issue, experience, and process I used. I underscored the need for a quick reply/solve due to the approaching XX/XX/XXXX deadline. I have not even received a response confirming receipt of message.
I can not believe it is legal for a company to continue accruing interest on accounts that can not be paid on
|
| 11/26/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/2023, I called Nelnet, my loan servicer that I was only a few of my loans had been approved for the XXXX program. After waiting for XXXX hours, the representative told me that I had to consolidate my loans in order for all of my loans to be approved for XXXX program. A few days later, I believe on XX/XX/XXXX, I applied for consolidation of my loans and the XXXX program again. I only did this because I was told this was necessary for all of my loans to be under the XXXX program.
Later, in XXXX, I tried to log onto my Nelnet account, but the number associated with my identification verification was incorrect. I called Nelnet on XX/XX/XXXX to find out if my identity had been compromised and after waiting XXXX hours again, I was told that my application had included this unknown number I have never used before, but my identity was not compromised. During the conversation, I asked about my XXXX application and we talked about my consolidation and this representative said that it was unnecessary to consolidate my loans and that it may increase my interest. He said the office was closing and that he would call me back on XXXX, XX/XX/XXXX, to try and unconsolidated my loans and apply again for the XXXX program, but he never called.
|
| 08/25/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
this is a formal complaint tht this company is violating several of my rights under the FCRA.In 15 usc 1681a2 under Exclusion states Except as provided in paragraph ( 3 ), the term consumer report does not include ( A ) subject to section 1681s3 of this title, any ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report ; However your company is reporting a late payment which Constitutes an experience and transaction to which both are part of the exclusion law stated above.Furthermore under 15 USC 1681 congressional findings ( 4 ) states there is a need to insure the consumer reporting agencies exercise their grave responsibility with fairness, impartiality, and a respect for the consumers right to privacy to which this company has failed to do. Due to The above mentioned reasons please removed the late payments on the following accounts on my credit report which are reporting illegal.
Dept of education account # XXXXlate payment.
Dept of education account # XXXXlate payment.
Dept of education account # XXXXlate Payment.
Dept of education account # XXXXlate payment.
Dept of education account # XXXXlate payment.
Dept of education account # XXXXlate payment.
|
| 05/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On Friday, XX/XX/XXXX, I was informed in an email that all loans serviced by Nelnet would be automatically opted in to electronic notifications, and that if I did not wish for this to happen, I would need to opt out of paperless billing on XX/XX/XXXX. I went to the Nelnet website to opt-out and there were no options to opt out, but under the Manage Paperless tab there was an option to opt in.
I then went to the email which provided a link to the area to presumably opt out of paperless billing. However, this only took me to the Manage Paperless tab where I had the opportunity to opt in to paperless billing.
I then emailed my concern to Nelnet. On the morning of XX/XX/XXXX, I received a reply thanking me for my email and saying it would be added to a database of suggestions to improve Nelnet services. In response, I once again searched the Nelnet web page ( including the Manage Paperless tab ) in order to opt-out of paperless billing, and once again the only option allowed me to opt in to paperless billing.
Nelnet plans to implement this on XX/XX/XXXX. Their notice requirements fail to meet federal regulations, and thousands of borrowers who prefer paper statements will be opted in to Paperless Billing as a result of their actions.
|
| 01/18/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
My services recently switched to Nelnet. On my old account I was still paying actively on my loans even during the pandemic. Somehow when my servicer switched the monthly payment amount went from {$130.00} to {$1100.00} and they withdrew that from my account which caused a significant overdraft. I contacted both my bank and Nelnet to get the issue rectified and the transaction was reversed through my bank. Nelnet notified me that due to my loan servicer changing this amount was not updated and it would be updated closer to XXXX. This morning, however, Nelnet once again charged the amount and it took out again causing another overdraft after I had already spoken to them about the issue the prior week. My account is now has a balance of XXXX because they processed the payment again after I already called and had the issue rectified and they indicated my contact was noted in their system. Now they are telling me I have to wait 2-3 business days just for the refund to be approved, then an ADDITIONAL 4-6 weeks for a check to be sent to me. Meanwhile I have to somehow find the means to cover {$990.00} within the timeframe I have to wait just for my account to be out of the negatives, in addition to the extra {$210.00} they charged as well.
|
| 08/13/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I work with Nelnet a Deptarment of Education assigned student loan servicer. I am currently on the standard 10 year term repayment plan. I made my first student loan payment to Nelnet on XXXX of this year. After making the payment I set up an auto payment to make payments from XXXX on. The reason for this autopay set up, was due to the fact that it reduced the rate on my loans by .25 %. On XX/XX/10 ( which would have been my first payment date ) the servicer pulled my payment for XXXX again. After calling the servicer requesting that they return my funds they said that they could not return the payment and those funds would be applied as an excess principal payment on my highest rate loan. They said if I requested they could turn off the autopay reapply the XX/XX/10 payment as a regulary payment to satisfy XXXX and to not turn on my autopay until after XX/XX/10. 1. to have an outstanding balance for XXXX doubles the interest due on the next payment date of XX/XX/10, and increase the amount of the final payment. 2. That whole time where I am not on auto pay my rate is higher. These predatory practices are ridiculous. Fortunately I have the financial stability to make the payment this month without an issue. Others may not be so lucky.
|
| 09/02/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
I was on social security XXXX since XXXX. In XXXX XXXX, I contacted Nelnet to have my student loan with XXXX discharged based on XXXX. It was approved. In the written terms, it states that my loan discharge depended on me not earning more than {$16000.00}. per year, which is the poverty limit in New York. In XXXX, I earned a little over {$17000.00}. I was employed and unemployed, as has been the pattern with my XXXX. I was also homeless, so I did not receive their notices to show my income. When i called them in XXXX, after they sent me an email, they told me that it was too late to show my income, and that the loan would be reinstated by XXXX. In XXXX, they told me it would not be XXXX, but Nelnet I repay. I am no longer on XXXX and I am unemployed.
When I received the balance of my loan, the amount jumped from around {$30000.00}. when I applied for discharge to now over {$34000.00}. I was told today by Nelnet that it is because interest accrued since XXXX XXXX. I asked them how on earth can they validate charging me {$95.00}. per month interest during the time my loan was discharged? they said it is in the terms they sent me. I want to know if this is legal. I want to know if any of this is fair under loan laws and fair practice.
|
| 10/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
XXXX XXXX repayments resumed in XXXX. My loans are currently handled through Nelnet. My first payment was due XX/XX/XXXX in the amount of {$270.00}. To cover this payment, on XX/XX/XXXX I made a payment of {$520.00}. On XX/XX/XXXX I checked the account to see that the payment I had made had been applied to the account, but was not considered applied to the XXXX bill. Therefore, my account showed XX/XX/XXXX as a missed payment.
My account now shows I owe {$540.00} on XX/XX/XXXX because they combined the " missed '' XXXX payment in with my payment due in XXXX, and I now have a missed loan payment on my record and credit report.
I called customer service. After an unreasonably long hold time of XXXX hours and XXXX minutes I was told they'd file an account adjustment form, but that the form would take XXXX weeks to process which means I'm still stuck paying the {$540.00} I just will no longer have the missed payment on my credit report.
With student loan payments resuming its unacceptable for them to be so short staffed that wait times are north of XXXX hours. It's also frustrating that there's essentially a {$270.00} extra payment I'll be forced to make. Despite it being applied to the loans it's unplanned and tough on a budget.
|
| 02/02/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
Hello, I reached out to Nelnet in order to exercise my right to " Opt Out '' of sharing my nonpublic information with nonaffiliated third parties. According to two of their representatives, one being a supervisor by the name of XXXX, I was basically told that as a consumer I have no such right. So I even took the time to read what the law states according to 12 CFR 1016.10 ( a ) ( 1 ) ( 2 ) ( 3 ) ( b ) to her, which details how I was supposed to be given such notice at the time of the loan or soon there after, which I have NEVER received.This was quite disturbing to me, so therefore I tried to explain to them that, I as a consumer, definitely have such a right. I also explained the fact that I am NOT trying to avoid my obligation, I just simply would like to exercise my legal right of not having it reported to nonaffiliated third parties as the law clearly states I have the right to do. After we went back and forth about it, she checked with her superiors and returned with pretty much the same answer from them. I'm not sure if everyone there is just simply oblivious to the laws concerning this issue but it is something that really needs to be taught to those who are responsible for the handling of a consumers nonpublic information.
|
| 07/03/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XX/XX/XXXX I had 9 accounts through Nelnet that hit my credit report. Reporting late I had no idea that payments were due because my accounts were in deference status. Usually there is an upcoming date to remind you of payment through email. I did not get reached through email or valid address. I called immediately once I found out and they didnt see that they tried to reach me by email either for a reminder. Instead they went off public records which was incorrect due to me having identity theft in XXXX were someone obtained my information and opened multiple accounts and attached mailing information to a XXXX XXXX . Ive contacted Nelnet multiple times to see about getting the late payments removed. Ive even tried to work out payment plan if late payments could be removed. They had no way of contacting me and instead of apologizing for the inconvenience the representative basically said its my problem and it will not be removed. I had no recollection of this being late and it is impacting my credit very negative especially with me being in the process of trying to purchase a home. I can not do anything with 9 accounts showing late and its the same lender very unfair! Especially because they are not offering any type of assistance.
|
| 05/04/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
XXXX XXXX XXXX On XX/XX/XXXX, I submitted an application for income based payment. I went to studentloans.gov and granted access to a joint tax return with myself and my wife showing both of our income. On XX/XX/XXXX, I received a notice from Nelnet stating that my application was incomplete and that I need to submit proof of income. I responded with a copy of my Paycheck stub immediately. I then received on XX/XX/XXXX with a duplicate email requesting proof of my income. I went back to my email and submitted the same attachment showing my income. On XX/XX/XXXX I received another duplicate email requesting a copy of my income. On XX/XX/XXXX, I contacted Nelnet via phone. I was told that it was not MY income that they needed, rather a copy of my spouse 's XXXX. On XX/XX/XXXX, I received a letter stating that {$3700.00} was being added to my principal balance and that my payment would increase from {$280.00} to {$1000.00}. I am frustrated that the correspondence with Nelnet was vague and their communication with customer service did not specify that the income I needed to submit was for my spouse, not my own. I have asked Nelnet to reverse this capital interest penalty and calculate my payment appropriately and they have not done so.
|
| 11/27/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
Interest charges are being charged in advance. Specifically, interest charges are compounded daily ; however, every Friday the interest charges that would accrue the following Saturday and Sunday are being added to the principal balance each Friday. Additionally, I have seen several instances where the interest for the preceding days was added on a previous weekday that was not a Friday, so that interest was calculated and added in advance, rather than on the actual day in which it would have accrued. As a side note, the interest is adjusted on the following Monday ; however, this unscrupulous practice has likely caused numerous borrowers to incur additional interest and possibly affected the payoff amounts of their loans.
I have a spreadsheet with which I use to keep track of my daily interest, payments, etc. for all of my loans and the spreadsheet consistently and accurately tracks all of my loans, interest, compound interest etc., except for this specific loan with Nelnet, due to Nelnet " padding its tab '' without explanation or cause.
I have attached both spreadsheets. The first shows the additional {$19.00} added to the balance on the previous Friday and the second spreadsheet shows the adjustment made the following week.
|
| 05/13/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
several times I have made an attempt to resolve the issue that I was having with NELNET to no avail. this is about the third or fourth complaint that I have submitted and they purposely and continually refuse to acknowledge my request. recently I received an alert on my phone from privacy Guard letting me know that an account has been added to my credit profile through XXXX this was XXXX / XXXX / XXXX so when I check it I see where an new account has been added by NELNET. They have re-aged an old account so it appears. I called XXXX the following day asking how can they allow these accounts to added to my credit profile while I have an fraud alert and an identity theft report concerning my credit profile but the woman stated it was n't appearing on their but I know that was false because it appears on my phone and my credit score has drop tremendously because of it. They have purposely and continually to violate the FCRA and the FDCPA. I recently been doing some studying about their closing ; so how is it are there continually to collect on student loans and thy are no longer open. I will be filling a suit in small claims if they refuse to verify and validate the debt but continue to report it on my credit profile.
|
| 10/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Staring in XXXX I began paying off my old student loan once for the amount of XXXX $ and then for XXXX $ and both were returned. My bank said no payment was attempted and Nelnet says my bank can not process the payment. I tried again with XXXX $ as I am gaining interest everyday. It was returned and I contacted my bank again and no payment was attempted and Nelnet says that my bank could not process the payment. I called multiple times and was on hold for hours. I attempted a payment of XXXX $ and XXXX $ on my new student loan which was also assigned to them. I submitted a complaint with federal student loan services letting them know I insist on having a new student loan provider as Nelnet is thieves and they are awful. I am being charged more every single day and my payment of XXXX $ ( referring to the above ) was just returned with no attempt made to my bank and the same message from Nelnet that my payment could not be processed. When I did get someone on the phone I did make a payment over the phone which is not yet processing nor has it been returned yet nor have I seen any money moved from my bank. I do not trust this company I see complaints of similar and many different issue online, new ones everyday. Nelnet is horrible.
|
| 12/06/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
This letter is sent in response to phone call received by you on I am requesting that you provide verification of this debt. Send the following information : The name and address of the original creditor, the account number, and the amount owed. Verification that there is a valid basis for claiming I am required to pay the current amount owed. Details about the age and amount of the debt including a copy of the last billing statement from the original creditor ; a detailed explanation any interest added or payments made since the last billing statement and the legal authorization for this interest ; the date the original creditor claims this debt became delinquent. Whether this debt is within the statute of limitations and how that was determined. Details about your authority to collect this debt : whether you are licensed in my state and if so provide the date of the license, name on the license, license number, and the license number, and the name, address and telephone number of the state agency issuing the license. If you are contacting me from outside my state, provide the licensing information from your state as well. I need more details about what you claim I owe so that I can make an informed decision. Sincerely XXXX XXXX
|
| 06/18/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
I am a XXXX XXXX XXXX veteran. My Federal Student Loans have been discharged due to my XXXX. None of these Federal Student Loans were ever late or in repayment status prior to my XXXX XXXX effective date of XX/XX/XXXX. During the administrative work with SSA and XXXX XXXX. XXXX XXXX and Nelnet to process my XXXX discharge the loans were placed in late payment status. Nelnet sent me a letter to correct this with all 3 credit bureaus. I submitted the letter from Nelnet to all 3 credit bureaus and all 3 have refused to remove any late payment reporting on these Federal Student Loans. I have disputed the accounts to no avail with all 3 credit bureaus.
The credit bureaus have not removed the late payment markings on XXXXXXXX XXXX XXXXXXXX./Nelnet Loan updates in XX/XX/XXXX and XX/XX/XXXX.
Again, none of these loans were ever late prior to my XX/XX/XXXX Social Security XXXX XXXX XXXX onset determination date.
The dates of misreporting are last reported during XX/XX/XXXX-XX/XX/XXXX. There are about 33 occurrences of this error in each report, often with 7-14 months labeled as Late Payments from XX/XX/XXXX-XX/XX/XXXX. This constitutes approximately 231 incorrect items per month since XX/XX/XXXX subject to FCRA penalties or fines.
|
| 11/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
I had applied for Public Service Loan Forgiveness the end of last year. I got notified that my loans had been forgiven and less than a month later I got an email saying that there was a vendor error and my loans were not forgiven. I had started my payments in XX/XX/XXXX and continued XXXX when the pandemic hit. I had made extra money toward the principal. I always checked the box.
When the new servicer took over none of my old records were on the new site. I was always checking the site to see if anything was different or changed. I checked and finally something that looked like records from the old servicer was there and I copied them. They are not in my new account. I went to my Credit Union and got my records for the last 7 years because I paid my loans online. I was not able to reconcile with my bank statements with the so called old loan servicer. For me this is a red flag. I can get a loan from my credit union and be able to pay this off. Many of my friends who asked about this said don't it just yet. My interest rate will be much lower then what I am paying now. I only borrowed {$36000.00} and after XXXX years of payments and I still owe {$22000.00} for me this is a huge problem. The math for me doesn't work.
Thank you
|
| 07/28/2023 |
Yes |
- Debt collection
- Federal student loan debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I was going through my credit report and noticed multiple debts was added to my credit report by this corporation Nelnet. I have never made an account by this corporation so therefore this corporation can not claim I owe them any payments. Great Lakes has sold the debt to this corporation so therefore Nelnet has had already been profiting and is now the owner of the debt. Since they have profited and is the owner of the debt, then they have the funds to pay off what they owe. I demand that you terminate this debt for I am not obligated to pay this alleged debt. Since this corporation believes, I am obligated to pay them they are by law a debt collector. In pursuant to 15usc1692 ( 6 ) a debt collector is any person who uses any instrumentality of interstate commerce or the mails in any business the principal purpose of which is the collection of any debts, or who regularly collects or attempts to collect, directly or indirectly, debts owed or due or asserted to be owed or due another, the term includes any creditor who, in the process of collecting his own debts, uses any name other than his own which would indicate that a third person is collecting or attempting to collect such debts. I demand this alleged debt to be terminated.
|
| 12/17/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
My name is XXXX XXXX XXXX and I am researching an important transaction through my XXXX Mortgage account which transpired in XXXX, XXXX. Essentially, I am seeking the cancelled check for XXXX, issued XX/XX/XXXX, in the amount of {$36000.00}.
In XXXX, I refinanced my mortgage to pay off the student loans I took out in XXXX. The student loans continued to accrue interest, despite this payoff, totaling {$110000.00} as of XXXX, XXXX.
I am disputing this exorbitant interest, as well as the predatory lending practices of the XXXX lenders who have bought and sold my loans, passing along the usurious interest rate of 9 % with each loan sale, despite student loans being at a historically low rate of .99 %.
The Department of Education Office of the Ombudsman requires proof of student loan payoff in order to abolish the disputed interest accrued; thus I am hoping XXXX XXXX can please locate the cancelled check issued to XXXX in XXXX. I have provided the ledger of the refinance transaction, as well as the payoff letter from XXXX XXXX.
Would you please help me settle this matter so that my loans can finally be recorded as paid in full? My credit rating and ability to obtain a mortgage are being negatively impacted as this is written.
|
| 03/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Nelnet student loan XXXX is reporting 90 days late on my XXXX and XXXX report under 2 different loans. XXXX reports 90 days late for XX/XX/XXXX only ( month XXXX only has 31 days ) for both loans. XXXX is reporting both Nelnet loans 90 days late for XX/XX/XXXX only ( XXXX only has 30 days ). Nelnet student loan clearly reporting inaccurately on both credit reports. 1. XXXX XX/XX/XXXX both loans 90 days for XX/XX/XXXX only.2. XXXX reporting both loans 90 days late only for XX/XX/XXXX. So the month 90 days late reports different on both credit reports and for only 1 month cant have 90 days late. Both loans never late want updated to paid as agreed. This is causing severe extreme hardship on me.
I have sent both credit bureaus dispute letters starting on :XXXX came back verified. Sent another Dispute letters out on XX/XX/XXXX came back verified. Send another dispute letters to both credit bureaus XX/XX/XXXX came back verified on XXXX and XXXX report, XXXX XXXX removed it. Send another dispute letters to the credit bureau on XX/XX/XXXX. I got no response started Disputing online with the Credit bureaus XX/XX/XXXX, XXXX, XX/XX/XXXX. XXXX refuses to re-investigate since XXXX XXXX. Just opened another dispute with XXXX for this month.
|
| 07/03/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XX/XX/XXXX I had 9 accounts through Nelnet that hit my credit report. Reporting late I had no idea that payments were due because my accounts were in deference status. Usually there is an upcoming date to remind you of payment through email. I did not get reached through email or valid address. I called immediately once I found out and they didnt see that they tried to reach me by email either for a reminder. Instead they went off public records which was incorrect due to me having identity theft in XXXX were someone obtained my information and opened multiple accounts and attached mailing information to a PO Box . Ive contacted Nelnet multiple times to see about getting the late payments removed. Ive even tried to work out payment plan if late payments could be removed. They had no way of contacting me and instead of apologizing for the inconvenience the representative basically said its my problem and it will not be removed. I had no recollection of this being late and it is impacting my credit very negative especially with me being in the process of trying to purchase a home. I can not do anything with 9 accounts showing late and its the same lender very unfair! Especially because they are not offering any type of assistance.
|
| 04/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
FirstmarkXXXXs extended a loan to a known felon in XX/XX/XXXX with my name unknowingly and fraudulently listed as a co-signor. I sent in a full packet to Firstmark, which they received on XX/XX/XXXX, which included a police report, FDIC fraud report, notarized signatures, notarized proof of my identity, a notarized fraud affidavit, etc. Instead of processing this packet, they demanded more signatures from different dates, although they had no signature from the felon to compare them to. I did send in several more signatures in XXXX, yet they have still failed to remove my name from this fraudulent line when I filed several disputes with the credit agencies, and they are also refusing to remove a hard inquiry in XX/XX/XXXX when I filed 2 disputes with XXXX.
XXXXXXXX XXXX has recognized the loan is fraudulent. They got the money back from the school and zeroed out the account.
But despite multiple disputes with credit agencies, Firstmark refuses to remove my name from this loan 's credit line as recently as yesterday. Refusing to remove my name from the hard inquiry on XX/XX/XXXX ( which I did not authorize ) is lowering my credit score with XXXX.
( XXXXXXXX XXXX extended the loan, but FirstMark is currently processing it )
|
| 12/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
When scheduling my first payment after the federal pause, I tried to cancel the scheduled standard payment and make a custom payment that went entirely toward my highest interest loan which according to info on their website is within my legal right and wouldnt cause me to show as past due as long as the total payment matched the monthly amount due. Their website crashed several times while adjusting my payment and I was forced to log back in a minimum of five times. The website ended up withdrawing two payments from my bank account, one standard toward all loans and one adjusted to go toward only my highest interest loan. I emailed them to refund one of the payments as my budget does not accommodate double payments and they never responded. I made my second payment on my monthly due date of XX/XX/XXXX, the payment was processed successfully, but they now show my account past due which is incorrect, it should be one month ahead until they refund me. They do not respond to emails and their website is so glitchy and crashes so often requiring you to login multiple times to accomplish any action that I have no faith in their ability to execute even the bare minimum of their responsibilities in servicing my federal student loans.
|
| 10/30/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
Servicemember |
|
The loan was provided by XXXX and is services by Firstmark Services. It was applied to my education at XXXX University between XXXX XXXX and XXXX XXXX. Prior to attending graduate school between XXXX XXXX and XXXX XXXX, I applied XXXX to set up automatic payments. Both times, the loan servicer reported never having received the required documents leading me to miss payments. After I completed graduate school and began to make payments again, I attempted for a XXXX time to set up automatic payments of {$200.00} a month. Again, the loan servicer reported not having received the request and resulted in my missing several payments. Additionally, they made no attempt to contact me via phone or email within the federally required time to rectify the situation, the first notification I received was this afternoon from the small loan provider I first dealt with when the account was 148 day past due. I set up automatic payments for the XXXX today but was informed that it would take 20 days to set up and the representative would not be able to see anything related to that request prior to that time.
It is my belief that Firstmark Services intentionally " loses '' automatic payment requests in order to receive more money in late fees.
|
| 10/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
On XXXX XXXX I saw that my student loan auto-payment hadn't been drawn from my account. I logged onto NELNET and saw that my account was listed as past due, and that an auto-debit payment was scheduled for XXXX.
I immediately called NELNET to discuss the issue and was informed that this was a " known issue because payments were due on a XXXX XXXX so they could not withdraw the funds, '' however all of my other auto-debits ( rent, credit cards, subscription services, etc ) processed as normal. The rep told me that because payments couldn't be processed on a XXXX, they would be " processed the next business day, ''. When I clarified that today ( XXXX ) was the next business day, I was informed that the payments were being processed tomorrow ( XXXX ), but going forward it would be on the next business day.
When I asked if there were any negative consequences of my account being listed as past due I was assured there would not be any, however interest is still accruing on these accounts and I am marked as having missed my payment at this time.
It's outrageous that Nelnet is still completely unprepared to process payments and is marking borrowers as " past due '' when they are the ones at fault for not processing payments.
|
| 03/12/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
Older American |
|
Great Lakes US Department of Education It has been some time since I have heard from Great Lakes.
I did however receive a notice from the state, offering me a forgiveness program.
I did not receive a tax form from you for XXXX.
Please inform me of the status of this loan.
Great Lakes Borrower Services Your Great Lakes ID : XXXX The University XXXX XXXX, closed, XX/XX/XXXX.
I attended this school from XX/XX/XXXX, XXXX/XXXX.
I also walked with my class in XXXX XXXX, In XX/XX/XXXX, with honors.
I have enough credits to graduate. I received no Diploma.
It was closed by the US Government due to fraud.
I have contacted both your office and theirs, No response.
I am also trying to complete my taxes. XXXX.
I do not have the necessary information to further process.
I need to know the status of the loan for the closure of this school.
My forwarding address is XXXX XXXX XXXX, XXXX, Ca XXXX. XXXX.
Please respond with an appropriate response to this question, concern.
Please note my address/phone have changed.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Ca XXXX Great Lakes Borrower Services Your Great Lakes ID : XXXX I also just tried to enter my ID or 4digit ssn # without success.
It says they can not access/find my account.
|
| 04/04/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
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All student loans have been paid in full for many years. They were handled by NelNet and were obtained when I applied with XXXX University Online, many years ago. Today, around XXXX XXXX or so, I received a phone call that left a voicemail saying I need to discuss repayment options on my federal student loans. I tried calling back the caller ID number but received busy signals. I also called the number left on caller ID. However, this number uses a prompt system asking you to identify if you have dept or do not and want to be removed. If you do not choose a prompt, you are disconnected. This truly seems like a vishing attempt to identify who are targets that actually have federal student loan debt. Additional information is below and I attached a copy of the voicemail left by the fraudster.
Caller ID displayed : XXXX The name used by the caller : XXXX XXXX Call back number left on voicemail : XXXX ADDT NOTES : This complaint is not against NelNet ( the loan services provider ), but I had to choose someone to move forward. This complaint is against whoever is attempting to defraud those who hold or have held federal student loans. Fraudsters could have easily obtained this information from the XXXX or other data breaches.
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| 05/04/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XXXX XXXX I made a manual payment on my student loans through Nelnet for my federal loans ( and their subsidiary XXXX for my private loa ans ). I 'm also set up to autodebit, where I selected " pay balance due '' as the payment option. To me this should clearly mean I only pay what I currently owe on my payment date but apparent ly Nelnet and XXXX prefer to set their ToS in such a way that they 'll charge me a month payment on the date regardless. It 's not clearly expressed that making payment early does n't cancel the auto debit. I 've now been charged several hundred dol lars ( XXXX by nelnet and XXXX by XXXX on XXXX ) between th e two. While initially a call rep said I would be able to request a refund of the manual payment, the resolutions department refused on the basis of both payments being authorized. Since there 's no way to make an unauthorized payment I 'm not sure what else they expected. The person I talked to literally sounded like a soulless drone. They lectures about reading ToS and were callous to the fact they may expose me to late fees and fines on other bills by double charging me. There was n o escalation beyond a voicemail I would not be guaranteed a response from.
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| 02/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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I sent in dispute letters to challenge this accounts reporting on my credit. I sent letters on XXXX, XX/XX/XXXX and XX/XX/XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX {$4500.00} {$0.00} 5.60 % XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX {$2000.00} {$0.00} 6.80 % XX/XX/XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX {$2400.00} {$0.00} 6.80 % XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$3300.00} {$0.00} 6.00 % XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$960.00} {$0.00} 6.00 % XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$3600.00} {$0.00} 6.00 % XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$1500.00} {$0.00} 3.40 % XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$2600.00} {$0.00} 4.50 % XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$3400.00} {$0.00} 3.40 % XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$140.00} {$0.00} 6.80 % XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$1200.00} {$0.00} 6.80 % XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$4800.00} {$0.00} 6.80 % XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX {$4500.00} {$0.00} 5.60 % XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$2000.00} {$0.00} 6.80 % XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$2400.00} {$0.00} 6.80 % XX/XX/XXXX
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| 07/28/2018 |
Yes |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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Today is XX/XX/2018. I am requesting that Nelnet pick one day out of the month of XX/XX/2018, Where we can meet up in location in XXXX of my choice. I requesting that Nelnet bring original promissory note you claim I sign with XXXX XXXX. I will have document examination expert look at this promissory note. I will able to prove that you ( 1 ) use any false, deceptive, or misleading representation or means in connection with the collection of any debt. ( 2 ) Putting false information my credit report. ( 3 ) Using Forgery ( 4 ) You are discriminate against because I am XXXX. ( 5 ) also you will be in possessing of forged note. ( 6 ) You are using false counterfeit promise note.
If you do not pick day out of XX/XX/2018, I will assume that you trying use counterfeit promissory note to collect a debt from me.
I will like invite someone from Consumer Financial Protection Bureau, someone from Attorney General of Florida, to come to meeting with me and Nelnet where we look over original promissory note.
If Nelnet do not pick day in XXXX of 2018, I will assume that you do have original promissory note, you do not have proof that this is my debt, that you are trying use a counterfeit promissory note to try to collect money from me.
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| 10/30/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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The original company was XXXX XXXX and the loan was transferred to XXXX. The original loan was {$7000.00}. I have also been paying on my loan since 2019 and have paid even while being unemployed through XXXX. XXXX XXXX deducted payments directly from my account my account was reported a few times as being late. How is that possible when ACH payments were being deducted..? My loan balance is still {$6500.00} after 4 years. I received via email a falsified notice from XXXX with my electronic signature and my co-signers signature.It was falsified.It stated the original loan was {$8000.00}. I never received the original loan documents as requested under FOIA. I have attached disbursement dates and amounts showing a loan for {$7000.00} not almost {$1000.00} more .My co-signer and I didnt agree to {$8000.00}. Thats illegal and I have read a substantial number of complaints submitted to CFPB about this XXXX tactic of changing documents and original loan amounts. I see nothing has been done to change their criminal behavior. I have reached out to the SEC, my Attorney General and a few law firms. I also made a previous request to release my co-signer. I have full-time employment as a Federal Contract worker for nearly three years.
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| 09/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I had Great Lakes as a servicer for my loan and it transferred to Nelnet. I applied for the SAVE program XX/XX/XXXX directly through through the federal government and was told it would be under XXXX dollars. I also connected my IRS account to my loan and provided my work pay stubs. It has been MONTHS and my previous payment was exactly the same as Nelnet has it now. So they illegally sat on my SAVE application and did nothing to process it. Now it says payment due of {$670.00} and it is wrong. I will not tolerate the scam and con Nelnet is doing as they are doing it to thousands of people which is all over the Internet to see. Nelnet always is problematic company and this is why I DID NOT WANT THEM SERVICING MY LOAN and as a person with a XXXX I am holding them accountable for their disgusting behavior. They never answer the phone and I am not sitting on hold for XXXX HOURS with their terrible customer service as a person with XXXX as it causes severe stress and can trigger a XXXX. I demand Nelnet process my SAVE application immediately and put the payment at what the federal government said it would be. I am not suffering damages on my credit because Nelnet wants to pull a con and has slow and terrible customer service.
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| 06/21/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
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I previously reported problems with XXXX Bank and XXXX XXXX regarding XXXX : XXXX. I made the report in XXXX. I told them I was making a complaint. And they mis-applied the funds, yet again, this month. There are XXXX loans. They apply payments to pre-pay 2 loans ( now paid up to XXXX ), but don't apply any funds to the 3rd loan, now marked overdue and subject to a penalty. Amazing! I put the correct loan # XXXX on the check, but I assume it is all automated with out-dated equipment.
Further, XXXX bank has previously been fined by the consumer financial protection board ( CFPB ) ( $ millions! ) for failing to properly respond to customer complaints. They won't " talk '' to me, because the loan is in my wife and daughter 's name, but more importantly, they won't listen despite numerous complaints, from me, from my wife, from my daughter, by phone and by electronic mail.
I defer to CFPB as to whether to publish or not. It seems contemptible for XXXX XXXX to continue to disregard customer complaints despite the prior sanctions. And we made numerous complaints to the bank and XXXX XXXX, for months before, before filing a complaint with the CFPB. I assume my complaints are not unique. Thank you.
XXXX XXXX. XXXX. XXXX XXXX
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| 10/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I made an extra payment of {$480.00} in addition to the amount due on XX/XX/15 but it was evenly distributed across my loans when it should have gone to the loan with the highest interest. I have my account set up for " XXXX XXXX '' where the extra payment is applied to the loan with the higher interest rate but this didn't happen.
So instead of the extra payment going to the principal of the loan with the largest interest rate ( like it supposed to ), which would save me on interest in the long run, it is spread amoung my loans not allowing me allowing me to benefit from interest savings.
Additionally, my account is set up so that the extra payment doesn't advance my due date. Meaning, I should have a payment due on XX/XX/15 ( it should be the same amount as what was due in XXXX ) but they advanced my next due date to XX/XX/15. This is bad because my loans we still accrue interest during those 2 months so once again I will end up paying more interest.
I have reached out to nelnet several times but have been unable to fix the issue and the longer the error isn't fixed the more extra interest I have to pay. It seems like they are causing these errors so they get more interest from their loanees which seems illegal.
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| 09/14/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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This is a continuation from my last complaint submitted XX/XX/XXXX ( ID XXXX ).
Originally Nelnet responded by refusing to rescind my IDR application that was wrongly sent and processed during the COVID forbearance. Later, after another feedback, they realized their mistake and sent me a physical letter stating my IDR application was cancelled, and my monthly payment will be {$270.00} starting XX/XX/XXXX through XX/XX/XXXX, until my next IDR recertification date.
However, my Nelnet account continued to show a payment amount of {$2000.00}.
I emailed Nelnet on XX/XX/XXXX requesting for an update, which they never responded.
I called Nelnet on XX/XX/XXXX, was told my account will be updated in 3-5 business days. I called again on XX/XX/XXXX, was told it will take another 2 weeks.
On XX/XX/XXXX, I received my billing statement from Nelnet, which still showed the wrong amount of {$2000.00} to be due on XX/XX/XXXX.
The level of gross incompetence and complete lack of communication is unacceptable. To them, this may just be a number. However, to millions of student loan borrowers, this directly affects their livelihood, and the amount of psychological stress and frustration with the entire ordeal can not be quantified.
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| 11/17/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account status incorrect
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Web |
Servicemember |
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On or about XX/XX/XXXX, I began requesting an income driven student loan payment plan. On this same day I finished the application and uploaded my XX/XX/XXXX tax return. I received an email from Nelnet stating that I needed to do nothing else and the process can take several weeks to review. I waited for the review to be concluded per the email.
In XX/XX/XXXX, I received a hit to my credit report for late payment of my student loan and that it was between 90-120 days late. I immediately contacted Nelnet because I did not understand why my loan would be charged as late when I was waiting on them to complete their review.
A late payment to my student loan account means that I have multiple late payments for the same loan. So I may have 13 late payments which harshly affects my credit. I was able to get the deferment taken care of until the income driven payment plan was finalized. The deferments go back to cover all the dates that there behind.
I have proof and documentation showing that I had finished the application and was told that it can take up to 3 weeks to get it finished. My taxes were upload proving my income. While I am waiting they just send in the late payment information to the credit reporting agency.
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| 04/11/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
Servicemember |
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I submitted my IDR on XX/XX/2022, and on XX/XX/2022, of my submission, I contacted NELNET XXXX XXXX servicer customer service around XXXX pm XXXX. As discussed in my inquiry as to why my IDR was denied, she explained that it was because I made " too much ''. I explained to her that I did not work and that I had lost my job and the income they had received was " COUPLE FILING JOINTLY FILE ''. She kept me on hold for a long time- going back in forth speaking with supervisors and finally, after XXXX hours, she tells me, " You need to write an E-MAIL explaining that you do have income and the income received was only your spouse. '' I asked if she was sure that if that was all I needed to do- and she said " yes ''. On that same night, I did what she told me- I emailed the letter to ( XXXX ) with my personal information and account details. ( Which I did twice ) As time went by, I NEVER received a notification or letter from NELNET acknowledging my e-mail. When I chatted back on XX/XX/2022, they stated that the e-mail they have received was not " acceptable '' because it had to be " hand written and signed '' After all of this misinformation given to me since XX/XX/2022, I got hit with a XXXX derogatory on my credit report.
|
| 03/17/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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To Whom It May Concern : I recently received a copy of my credit report and I noticed your furnishing an account on my consumer report that should not be on there. I demand the below accounts be deleted from my consumer report.
List of accounts to be deleted.
US DEPT OF EDXXXX Account number XXXX Date opened Indicates the date an account was opened XX/XX/2011 The reporting of these account ( s ) is/are violations of 15 USC 1681a, The Fair Credit Reporting Act [ 15 USC 1681 ( a ) ( 2 ) ( B ) ] : ( 2 ) Exclusions.Except as provided in paragraph ( 3 ), the term consumer report does not include ( B ) any authorization or approval of a specific extension of credit directly or indirectly by the issuer of a credit card or similar device ; So let me explain. Under the Truth in Lending Act 15 USC 1602 ( g ), credit card is defined as the following : The term credit card means any card, plate, coupon book or other credit device existing for the purpose of obtaining money, property, labor, or services on credit.
This makes my social security card, drivers license/ID, and license plate credit cards that are/were used for the extension of credit.
I demand this account be deleted from my consumer report.
Best regards, XXXX XXXX
|
| 11/08/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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First, on XX/XX/XXXX, I called Nelnet & spoke with XXXX ( customer service representative ) regarding a letter I received in the mail dated on XX/XX/XXXX for a student loan that XXXX claim to have never received a payment. In addition, according to XXXX their computer system shows that I 've never contacted them before, they have never received a payment from me, she does n't know anything about the university ( student financial services ) placing a hold on my student account for tuition fees of {$1000.00} on XX/XX/XXXX, and their computer system shows that I received {$8000.00} ( subsidized ) & {$8000.00} ( unsubsidized ) student loans totaling {$16000.00}.
Finally, I was only issued by the university three tuition refunds for two semesters ( XX/XX/XXXX & XX/XX/XXXX ) based on my enrollment status with refund dates & amounts along with last payment as follows : 1. XX/XX/XXXX = {$1200.00} 2. XX/XX/XXXX = {$2400.00} 3. XX/XX/XXXX = {$3700.00} The total from those three payments is {$7400.00} with the last payment from the hold placed by student financial services made on XX/XX/XXXX for {$110.00}. My total amount of payments made towards tuition as of XX/XX/XXXX is {$1000.00} with the remaining balance at {$6400.00}.
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| 10/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I submitted a term-based application request to NelNet through my online account on XX/XX/2023. I received an email stating this application was confirmed, and my payments would change from {$230.00} per month to {$120.00} per month. This email stated my payments would update in XXXX days, and they would let me know when my payment plan would be changed. I had not recieved a response in 30 days, so I resubmitted for this same term-based plan on XX/XX/2023. After still not getting a response, I sent an email on XXXX, XX/XX/2023. In this email, I let them know that I had applied twice for the term-based repayment plan, and my payments have not updated, and my payment date is coming due at the end of XXXX. I recieved a response on Tuesday, XX/XX/2023 from XXXX XXXX stating that they could not help me via email, and that I needed to call and speak with an advisor. I called on Tuesday XX/XX/2023 right after I recieved this email, and was on hold for XXXX hours with no answer. I called again on Wednesday XX/XX/2023, and was on hold again for XXXX hours with no answer. It is impossible to get help from this company or to speak to a representative. They say they can not help you via email, but then do not answer their phones.
|
| 10/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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My student loans were transferred from Great Lakes Borrowers Service to Nelnet this year. Ive yet to receive my full payment and loan history from Nelnet. When I request it, instead of providing the information in a PDF, in an email, or through traditional mail, they send me a message to my Nelnet inbox on their website. The problem is, messages sent to my Nelnet inbox are not accessible. There is no way to view the contents of any messages they send me. Clicking an unread message does not open it, it just marks it as Read.
Additionally, on XX/XX/XXXX, I noticed a mistake in my loan information on Nelnets website. Ive attached a screenshot, but essentially they have categorized one of my XXXX loans from XXXX XXXX XXXX as a XXXX loan from XXXX XXXXXXXX XXXX This is clear because their website indicates the disbursements for this loan occurred in XXXX and XXXX. I attended XXXX XXXX from XXXX. Since there are different procedures regarding XXXX student debt and XXXX student debt, there are potentially serious financial ramifications mistakes like these could cause for me. Since I am unable to access my complete loan and payment history, I have no way to check if Nelnet has made additional mistakes regarding my loans.
|
| 06/24/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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My federal student loans have been serviced by three providers since the start of the COVID pandemic. Great Lakes to XXXX on XX/XX/XXXX, and then to XXXX at the end of the XXXX contract with the US Dept of Ed. On XX/XX/XXXX, I requested a refund of student loan payments made during the COVID pandemic. On XX/XX/XXXX, XXXX responded and refunded the {$2800.00} that had been paid to them since becoming my servicer. Their response stated that the additional money paid through other servicer would come from the Treasury after processed by the Dept of Education. After 120 days, I received a portion of this money from the XXXX Treasury - A check for {$10000.00}. This represents the money paid via XXXX after XX/XX/XXXX. I contacted the Dept of Education to request payment of the refund from payments made to Great Lakes between XX/XX/XXXX and XX/XX/XXXX - an amount of {>= $1,000,000}. I received a response to contact Great Lakes. Great Lakes now no longer services loan and I can not contact them. Ultimately my loans and payments were the property of the US Department of Education. I did not chose my servicers. I can not contact some past servicers. I am missing over {$62000.00} that an agency of the federal government owes me.
|
| 03/20/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
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Web |
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I am writing to file a formal complaint against Nelnet/Department of Education for their inaction to validate information being reported to the credit bureaus.
My credit report that I had recently obtained show a series of late payments which were incorrect.
XX/XX/2020 : via certified letter, I requested a FULL complete 24-month payment history of all accounts associated with my social security number. As within my rights, I requested the full double entry bookkeeping accounting ledger which would prove my payment history.
XX/XX/2020 : The letter request was received by the Nelnet/U.S. Department of Education in XXXX, NE.
XX/XX/2020 : A standard form letter was generated from Nelnet with incorrect Account Number which did not address my request at all.
Simple math tells me that an investigation was not completed as the standard letter that was sent in response was generated within a week. I am at a loss as to how payments can be reported incorrectly to the credit bureaus against me if the data provider does not validate whether my account was actually late. Doesnt the Fair Credit Reporting Act prevent this? I am seeking your intervention with this matter.
Thank you for your assistance.
Sincerely, XXXX XXXX
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| 08/15/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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My sister passed away in California, 47 days later my Mother had accident and XXXX XXXX out of state. In 6 institutions with my Mother on 2 different XXXX at work, XXXX XXXX. XXXX said you know this job, you were our # 1 XXXX XXXX, we like you however your job is over today. I asked when I would get paid for my new contracts being installed in next days? XXXX said never. I got a default because of life situation, I did my best to avoid. However Nelnet told me the only way to get out of this is start making direct deposit payment of minimal amount. Then I found under employed job while looking for another job, requested income base pay plan. I have reached out to Nelnet since XX/XX/2019 that amount is incorrect, 73 calls and 43 emails later still no resolution. Managers I requested, since no advisor could help or were documenting previous calls. Manager XXXX XXXX never called me back. Manager XXXX XXXX left message to busy with meetings. So I went to guarantor XXXX, forwarded my documents, and XXXX said would file a complaint, XXXX did not file complaint, mislead again. Who would have thought 12 years ago surviving near death accident, being told by Dr 's probably would not work again. No assistance at Nelnet Beware!
|
| 01/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
Servicemember |
|
I deferred my student loans due to my XXXX and my loans were sold back and forth between Nelnet and XXXX. Each time they would redo all the negative late payments on my credit report on all 3 credit reporting agencies for all 8 student loans. I was awarded a waiver based on my XX/XX/XXXX( Total XXXX ) service connected from when I was in the military. The negative 120 Day late payments were removed and I thought I was able to move forward. They have since been put back on my credit report, again and again and again. I have constantly battled with this for years submitting new evidence each time and still having the 2 sister companies Nelnet and XXXX repost the late payments 30/90/120 days to my negative credit transactions.
I really want to get a loan and I am looking to purchase my first home as a XXXX vet and have been unable to because of these huge delinquent hits to my credit. The loans show paid but all the negative history remains even though they were " supposed to be in deferral '' and were sold. When I called they said once they are sold they are put back into delinquent status. This seems like an unfair practice and if the XXXX companies are sister companies it feels like tax fraud may be involved also.
|
| 10/17/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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|
I am an authorized payor on my son 's Nelnet account. When signing into their portal, it says no payment is due at this time, but daily interest continues to accrue. My understanding is that under the XXXX plan, his payment should be no more than XXXX XXXX of his discretionary income, which with what he makes is about {$12000.00} annually, so should be close to {$100.00} per month. I have been trying to get in touch with customer service at Nelnet for over XXXX weeks now, calling every day at different times and holding on their automated system for up to an hour and half. No one ever comes on for me to ask a question of. Their chatbot can't answer the questions I have. This morning, I got up early to be first in line to speak with someone, the automated system said my call should be answered in XXXX minutes. I have been on the line now for XXXX minutes, and it now says my call will be answered in approximately XXXX minutes. I want to know how much I need to pay under XXXX to qualify for the benefits of the program, and to prevent the loan balance from continuing to grow. I want the loan servicer held accountable for their lack of competence and inability to service customers. This is a train wreck in slow motion.
|
| 02/14/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
NelNet had my loans prior to consolidation, when applying for XXXX they provided inaccurate count of 'qualifying ' payments made under changes with the program causing me years of payments that should count. Under NelNet and their 'automatic payment ' system which controlled their transaction dates that could not be altered, payments were being made and marked as late. They would also apply payments to select loan ( s ) and mark the others as late/not paid.
While on deployment they completely stopped automatic payments, sent a new form ( which could not be received and faxed in as required at that time ) to reestablish automatic payments due to a " glitch '' after a system change/update. On return, receiving the communication and finding I was showing no payments made and multiple XXXX, XXXX, XXXX and 120 days over due on different loans I reached out to NelNet via phone. Customer service would not fix the late markings/count any payment as on time at all, nor restart income based repayment plan or automatic payments with out first paying all overdue amounts, multiple stacked service and late fees at once.
Ineffective systems and servicing should not further adversely affect the payee but reflect upon a servicer.
|
| 10/16/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Older American |
|
I received notices/letters between XXXX and XX/XX/XXXX from student loan servicers telling me that I qualify for the " Fresh Start '' initiative and the " SAVE '' Program to help remove my record from default and put my loans back into good standing. Some plans would reduce my monthly payments to {$0.00}. Interest and principal would be placed on hold until I was able to start making repayments. I have been anticipating reimbursement/compensation payments for collection violations, attaching personal loans information related to other students to my loan records, interdepartmental failures and accounting errors, loan transfer issues and consolidation errors. Forced to make payments to avoid wage garnishment and tax liens while they investigated my claim and report of a bankruptcy in XXXX. Some of the letters listed my loan balance. The loan balance was different on all three letters/notices. Totally different as compared to my FSA, on 2 reports. It has been more than 20 years since I requested redress/clear my bankruptcy for undue hardship, I met the criteria, and process my compensation payment. The new repayment plan listed on one of the notices is {$5700.00} a month. If I should choose to start making payments.
|
| 09/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX I made a payment online for over {$25000.00}, it never left my bank account so I checked the Nelnet site and it kept saying processing - after about 5 days I got a letter saying my financial institution wouldn't process the payment. I called my bank and they said they never received anything.
I tried to process again on XX/XX/XXXX and the same thing happened. I double checked my banking info and everything was correct.
I started calling Nelnet and was on hold four different times for over 3 hours. I was finally able to get through and explained my situation and they said they don't know why it wasn't going through - that it was my bank. I gave them info over the phone to process the payment ( by this time I have interest being put on the accounts I was trying to pay off ). This was on XX/XX/XXXX and they said the payment would be taken out XX/XX/XXXX. Payment still has not been taken out and says processing. I called my bank and they said they do not see where they tried to send anything through. I can't hold another three plus hours to talk to someone when they aren't resolving the issue.
I looked this up online and there are several complaints in the past few months regarding the same issues.
|
| 06/21/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have multiple student loans, one specifically through NelNet. On Monday XX/XX/XXXX, I was receiving information from them to my email that my payment was due that I was unaware of so I called nelnets customer service specifically to get my account up to date and figure out what was going on. As expected, they asked me my answers to my challenge questions that secure my account which is standard so I didnt think much of it. Since my account was locked out for 30 minutes, they said they would call me back. When they did, they started charging my account for large fees claiming that I needed to stop making my student loan payments because they were going to consolidate them. They also said in doing it this way my loans would be forgiven in 240 months. They charged my account XXXX, and my fathers account XXXX ( CO-signer ). This is obviously a student loan scam, as nelnet called us directly on XX/XX/XXXX, telling us that our payment was still overdue and that the department of education would never charge an upfront fee because this is something you are able to apply for free of charge. This is how we came to find out that this was indeed a scam and the previous company was NOT nelnet we were working with directly.
|
| 01/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I reviewed my person credit report to see where I stand with my credit score back in XX/XX/2020. I came to realized that someone used my identity to obtain several student loans. I assumed that these are college/university student loans. My college tuition was all paid for by my parents, therefore, I did not have the need to obtain student loans.
I requested a proper validation and removal of these accounts from my credit report. XXXX and XXXX XXXX found these accounts to be fraudulent, so two companies removed these accounts immediately from my credit report. But XXXX is continuing to post these accounts without proving their validation and verification of these accounts.
I am very upset that XXXX is ignoring my identity theft report that was filed to FTC and a police department.
DEPT OF EDUCATION/NELN XXXX ( {$3500.00} ) DEPT OF EDUCATION/NELN XXXX ( {$4500.00} ) DEPT OF EDUCATION/NELN XXXX ( {$2000.00} ) DEPT OF EDUCATION/NELN XXXXXXXX ( {$5500.00} ) DEPT OF EDUCATION/NELN XXXX ( {$2000.00} ) DEPT OF EDUCATION/NELN XXXX ( {$5500.00} ) DEPT OF EDUCATION/NELN XXXX ( {$2000.00} ) DEPT OF EDUCATION/NELN XXXX ( {$2000.00} ) This is the list of student loan accounts that are being reported on my credit report.
|
| 05/21/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have a federal student loan account with servicer Great Lakes Educational Loan Services and they have incorrectly reported my account as being " deferred '' when it is not in deferral status. I never requested a referral and have been made aware of a credit reporting error made to many people with this same loan service. I am on a {$XXXX} IBR plan and have been for years! The only change that should have been made to my federal student loan account was bringing down the interest rate to 0 % until XXXX due to the COVID-19 crisis. This horrible error in reporting has caused my credit score to be lowered by 20 points ( XXXX ) and 27 points ( XXXX ) respectively. I can provide proof. I have not had any other changes made to my report or caused anything to alter my score and it wasn't until my federal loan account changed statuses that I was made aware of the lowered score. This needs to be resolved immediately as I have now been placed in an entirely lower category of credit scoring. This is an extremely negligent business mistake on the part of Great Lakes. I contacted them to make them aware of the error and there was nothing the customer service representative could do to direct me to resolve this grave error.
|
| 11/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
My student loan servicer Nelnet has inaccurately reported a missed payment in the amount of {$45.00}, which could result in financial harm to me including impacting my interest repayments and credit score. For the time being, I have paid the inaccurate balance to avoid further issues, however this mistake must be addressed and resolved immediately upon receiving this complaint.
Additionally, an amount due of {$130.00} for XX/XX/23 is currently being shown on my dashboard, which is an inaccurate figure.
The accurate amount I should be paying each month is the following, which I have paid each month in full ( proof is attached to this complaint ) : {$390.00} Asking me to pay any other amount, and punishing me for failing to do so, is fraudulent and abusive.
Since reaching out to Nelnet directly means a 2+ hour wait on the phone for customer service, I'm forced to pursue other avenues like submitting this complaint.
This is the second complaint I've been forced to submit. I will be reaching out to my congressperson about the atrocious treatment Nelnet has subjected me to. It is unconscionable to treat people in this way.
If necessary, I am also prepared to contact a lawyer if this issue is not resolved.
|
| 01/20/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Report provided to employer without your written authorization
|
|
Web |
|
|
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.
Account name : XXXX Account number : XXXX Account name : XXXX XXXX XXXX Account number : XXXX Account name XXXX XXXX XXXX XXXX Account number : XXXX Account name : XXXX XXXX XXXX Account number : XXXX Account name : XXXX XXXX XXXX Account number : XXXX Account name : XXXX XXXX XXXX Account number : XXXX has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
|
| 04/09/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
XX/XX/XXXX XXXX XXXX XXXX XXXX, TN XXXX Dear Consumer Finance : I am on XXXX and get {$520.00} per month. I was on an Income Sensitive Repayment Plan or an Income Based Repayment Plan and had {$0.00} listed as my payment in XXXX of XXXX and I can not get them to approve me for that payment plan again. I have a XXXX-year-old and I must rely on others to help pay for his needs. I have struggled with them for years and they put it on my credit. I have done everything they asked me to do. I sent in a recertification letter on XX/XX/XXXX and received confirmation they had received it on XXXX, XXXX. Before that I have tried to apply for discharge of my loan in XXXX of XXXX via snail mail and they wouldnt approve that. Meanwhile my credit score is XXXX and it was XXXX. The websites they have for Nelnet.com and XXXX are horrendous. I must reset my password every time and sometimes I can not get in. I dont know what to do about this. They wont work with me. I need my credit fixed at least. I need a loan to cover me during the Covid-19 crises and I can not get one. I think its unfair that they report it to my creditors, and they will not approve any plan I apply for. Thanks for your time!
Sincerely, XXXX XXXX XXXX XXXX
|
| 09/19/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Charged fees or interest you didn't expect
|
|
Web |
|
|
T
his is a simple installment personal loan. They are charging daily interest as might be expected. But when you check the history on the loan their interest calculations are seemingly random amounts. Interest rate was 16.24 % on a {$50000.00} loan. With over 3 years of payments I still owe {$39000.00} any amortization schedule will show you something is clearly wrong with their math. In one case this year it shows only {$63.00} to Principal and the payment before or after that one was $ 500+ applied to principal. Essentially the problem has been they shift due dates, if 2 payments are made in a calendar month they do not consider it the next months payment. The biggest problem however has been getting anyone from the company to actually take me seriously as a customer. They just belittle their customers and will not explain anything about their interest or processes. It seems they shift due dates to try to get late payments or to get extra daily interest charges. I have a similar loan with similar terms and I have paid quite a bit more off the balance in the same time frame. They have excessively used number spoofing to call my cell. In general this has been one of the worst companies I have ever dealt with.
|
| 06/02/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
This company continues to violate the XXXX Finance Code by not providing a surety bond for nelnet or themselves. As such, I am seeking legal advise from XXXX XXXX XXXX XXXX to legally pursue this matter further. The finance code is very specific and both companies continue to violate it.
This company has repeatedly failed to provided their right to lawfully collect in the state of XXXX. They are required to get a surety bond. No one had provided this which is required under the XXXX Finance code. I will continue to file a complaint until this is removed from my credit or this company proves they are legally authorized to collect in this state. XXXX Finance Code 392.202 and 392.101 This company is headquartered in the state of XXXX. I am a XXXX resident. This company is fraudulent and illegally collecting in the state of Texas. I also do not show this credit bureau has a valid surety bond to collect in the state of XXXX. Nelnet hasn't produced info.
I want this removed from my report immediately. I want the {$10000.00} fee paid for each day this continues to remain on my report per the code.
I have failed a complaint with the XXXX Attorney General 's office. Attached is the complaint for both companies.
|
| 05/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I have recently reviewed my credit report with XXXX XXXX, XXXX, XXXX and noticed unauthorized accounts on my credit report and under 15 USC 1681 a number 3. You guys assumed the role without permission not only that you did not have consent. You guys did not respect my right to privacy which is under 15 USC 681 a number 4. They did not exercise their grave responsibility, they were unfair, they were partial. I am taking the liberty to file a CFPB report and attorney general 's complaint. The credit bureaus were not given or had permissible purpose under 1681 b number 2. I never instructed you guys to furnish this / my report and I never consented to this report in the first place. What I am demanding right now is that you guys deleted all 18 active federal student loan accounts noted at department of education/ nelnet off my report. Please furnish each credit bureau with the cfpb REPORT NUMBER.
XXXX have reported 18 active federal student loans. The loans from Dept of Education were deleted and then reposted Dept of Education/ Nelnet . I do not have business or contracts with Nelnet. tHIS HAS GRAVELY IMPACTED MY EMOTIONALLY MENTALLY AND FINANCIALLY AND MY SCORE HAS DROPED DENYING FROM FROM ACCESSING CREDIT.
|
| 11/02/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/2018 I received an e-letter from Nelnet regarding my income-driven repayment plan. The letter had relevant typos and incomplete/inaccurate information -- namely, the amount in which my monthly payments would be, the date they would begin at that level, and the date on which any interest would be capitalized into the principal.
I called the customer service line on XX/XX/2018 to find out the information above. The agent read through the letter with me and said " I think what they mean is X. '' This explanation did not make sense to me and still didn't give me the information I was asking for. Regarding the date of capitalization, the agent put me on hold to ask someone else and said neither of them knew the date it would happen.
I responded by saying those answers weren't helpful and she said " we work for the government, this is from them. '' I said, " the federal government wrote this letter? '' she said, " no, but this is coming from the Department of Education, that's just how they operate. '' It is not helpful whatsoever to 1 ) not be able to obtain the dates necessary to make payments on my loans or 2 ) hear the servicer blame " the government '' for their own mistakes or lack of competency.
|
| 01/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Older American |
|
I have a XXXX XXXX student loan of about {$3500.00} most of it is penalties and interests I am not working I'm a XXXX patient I've told them I didn't have the money year after year they keep sending me and put me in collections putting it on my credit report this long should have been given in XXXX of 2020 when President Trump gave the approval we still supposed to be in the pandemic at this time and they're still calling and and turning me in late to the credit bureau nail that has created a problem for several people I've read I've seen the news they should be reprimanded and taken out of business because they are not a credible source for collecting debt in my words please stop nailing it and I was my loan was supposed to be forgiven. They are like some debt collectors that I've never seen before in my days of living they know that this is a pandemic and people are going through a lot right now and they continue to hit your credit report they've hit my credit report several times I asked him to clean it they don't want to clean it I think something should be done from through the government about Nelnet too many people have turned their net in please let me know what you find out thank you XXXX XXXX XXXX
|
| 06/17/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I make regular additional monthly payments of {$100.00} a month to Firstmark Services ( a division of Nelnet and a loan servicer of XXXX XXXX ) to pay down my student loan ( this is in addition to the minimum payment of {$50.00} per month which XXXX automatically debits from my account ). After cashing my additional payment checks for years, XXXX failed to cash the additional payment checks for XX/XX/2019 and XX/XX/2019. XXXX was very unhelpful - basically my only recourse is to pay my bank to cancel the checks ( at a cost of {$29.00} per check ) and then reissue the checks. I am very unhappy about this. XXXX can give no reason why they stopped cashing the checks. The address to which the checks were sent is the same, and the checks are sent based on an automatic payment system with my bank, XXXX, which also remains the same. This feels like another way to gouge student loan payers by forcing us to pay for XXXX mistakes. XXXX refused to pay the extra interest that has accrued based on their not cashing the checks, nor did they offer to help in any way. When asked XXXX also would not give me the federal agency that regulates them so that I could lodge a complaint - they tried to send me to the XXXX XXXX XXXX.
|
| 04/30/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
I recently received a letter in the mail notifying loans with a collection agency. After some research I found that two loans I had with Nelnet, loans " I '' and " J '', had been sent to collectors and set into default status. I was not notified of late payments or notice of approaching default status. After reviewing my personal records with corresponding information given to me via phone conversation, I found these loans had been submitted to default status in XX/XX/2016 without my knowledge. In my review, I found documentation sent to my address I've used for years with Nelnet, of a 60 days past due notice in XX/XX/2016 for the loans in question asking for payment before they became delinquent in total of 90 days past due, yet Nelnet had already sent to collections. I then made a payment in XX/XX/2016, as I was told this would help all of my past due loans from being delinquent. However, since I was not informed of " I '' and " J '' already filed as defaulted, this payment was not applied nor was it communicated that said loans were out of their hands. Now these loans have been in default for 3 years without my knowledge and have accrued almost {$2000.00} in fees and are being handled by a debt collector.
|
| 10/09/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Hi, I made several payments to my nelnet student loan account during the covid pause. I was initially told that payments made during this period would advance my due date ( if I selected the box to do so, which I did ) once the covie pause ended. When I got my first statement after the pause ended, the date was not advanced. The first rep I spoke with insisted that the date should have been pushed out due to the extra payments and that they would submit a ticket and follow up with the new date. They never followed up so I called and was told that no, payments made during the pause didn't not advance the due date. I called to change my plan to the standard plan and was told that my monthly payment would be close to {$300.00} a month. The new payment I now owe shows {$200.00} with XXXX payments left of my loan in some places and XXXX in other places on their website. After waiting on hold for almost XXXX hours, I was told it was XXXX. My monthly payment amount XXXX would be less money than I owe on my loan, making this not make sense. Every time I contact nelnet I get a different answer. In my opinion this company is uneducated and I do not trust them to hold my loan if they can not give correct information.
|
| 09/25/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
XX/XX/23 - Called to receive an update on my loan consolidation request and the status of my SAVE application from XXXX. Was on hold for 1 hour and 15 mins, then was informed that the SAVE application portion may not have been completed properly and to wait for the loan consolidation to complete before submitting another application.
XX/XX/23 - Submitted another SAVE application, after being informed that the first one was not completed properly.
XX/XX/23 - Called to receive an update on my SAVE application as it had been past the 10-15 day processing period and they had received all required documentation. I had not received ANY communication from Nelnet. I was on hold for 1 hour and 30 minutes, then I was told that I should have received an email and a letter in the mail stating that it would be up to 20 days now due to the high demand ( for which I received neither ).
XX/XX/23 - Called to receive an update on my SAVE application as I have not received ANY communication from Nelnet on the matter. The website says that the application has been completed, however there is no change to my loan payment or status. Was on hold for 2 hours, then was told that it would be 30-40 days to get any information.
|
| 11/08/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
During the first week of XXXX, I contacted Great Lakes to request the funds I paid during the Covid-19 payment freeze be refunded. They told me my request would be " honored '' and would take " up to 45 days '' to process. After 45 days had come and gone, I followed-up and received the below response. They never notified me of any change to the 45 day window I was provided and now they are playing games.
They are also claiming I have a balance for a loan I paid IN FULL because they have processed the refund in their system, but are holding back the money. So it now appears I have a balance, even though they didn't actually refund the money.
Hi XXXX, Thank you for your email.
We are now waiting for the U.S. Department of Treasury to approve the refund requests before funds can be issued back to the remitter of the payment. We appreciate your patience while our Payment Processing Team works diligently to process your refund request. Due to the high volume of refund requests, we can not provide a time frame for when you will receive your refund.
If you have additional questions or concerns, please do not hesitate to contact us.
Sincerely, XXXX XXXX XXXX Great Lakes Educational Loan Services , Inc .
|
| 09/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have a student loan with Nelnet. On XX/XX/2023 I logged into the Nelnet to verify how much I owed for my student loan, which was {$2500.00}. I served two terms with XXXX and received an education XXXX that can be used to pay off student loans. I logged into the XXXX portal and requested the exact amount of the student loan be dispersed to Nelnet ( {$2500.00} ). According to XXXX, this payment was deducted from my education award and was accepted by Nelnet on XX/XX/2023. As of this date, Nelnet is still charging me interest and says they have no record of my payment. They said their system shows no record and they can not do anything to assist me with the interest that is accruing, nor can they assist me with the payment deadline. I am worried that they still will not have located my payment by the due date and it will adversely impact my credit. I have spoken to Nelnet XXXX different times and tried to speak to the solutions center only to be told they can not find my payment but to keep waiting. They said if they locate the payment they XXXX backdate it but can not guarantee it. I am scared of being penalized because Nelnet has lost my payment. The amount has already been deducted from my XXXX account.
|
| 08/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
This company and XXXX refuse to remove the incorrect information reporting on my credit report. I have contacted both XXXX and the company XXXX and most recent was XX/XX/XXXX. The company is violating several laws. The company has refused to send any documentation bearing my signature to this date. They continuously reage the debt. The account was showing opened in XX/XX/XXXX, but the balance was updated XX/XX/XXXX. The account is listed as paid, was chargeoff. How can the account be listed as both. This is inaccurate. The account is showing past due 120 days in XX/XX/XXXX, but happened to 30, 60, 90 days past due. The original balance was showing {$6700.00} buth there is no past due amount but yet the Creditor updateed the status on XX/XX/XXXX to paid, was charge off. Under South Carolina law ( S.C. Code 15-3-530 ), the statute of limitations for most types of consumer and business debt is three ( 3 ) years. As an article from the U.S. Federal Trade Commission ( FTC ) explains, the statute of limitations typically begins ticking once a debtor fails to make payments on the debt.
I will sue both companies based on these laws ; 15 U.S. Code 1681a - Definitions ; rules of construction. ( k ) Adverse Action.
|
| 07/17/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I've been waiting on the dept of ed since XX/XX/XXXX to ask for any debt forgiveness after my husband 's leg was amputated XX/XX/XXXX. I can not afford my loans. Furthermore the school i attended was closed by the dept of ed for selling phony loans and over charging interest and lying about their accreditation policies. Selling worthless degrees. I've been directed by the dept of ed to work with great lakes but am going in circles. How long does it take for file to be reviewed? I think 3 and half years is absurd. I can not get a mortgage loan since there's no actual student loan payment reporting on credit and the mortgage lenders want to use 1 % of the payment against me. On XXXX that's over XXXX a month causing me further financial harm since i shouldn't be wasting my money on rent. The school i attended ( MN XXXX XXXX XXXX XXXX XXXX XXXX XXXX was sued by the state of mn in a class action lawsuit. I incurred financial harm from misappropriated account ledgers ( The school was cooking their books ) misappropriating grant money, etc. I provided my student ledgers, a hardship letter and a request form.
I've wrote letters to the secretary of ed XXXX XXXX but she too will not respond to any correspondence.
|
| 09/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
On XX/XX/2023 I wrote and sent two letters to Nelnet. The first letter was a Validation of XXXX letter, requesting that Nelnet send me information about the alleged debts with them.
The second letter was a Cease & Desist letter, stating that I XXXX XXXX did not consent to having my Private Personal Information ( PPI ) shared & displayed with the three consumer reporting agencies.
On XX/XX/XXXX, I sent a third letter to Nelnet. This letter was a Notice of Default and a Bill of Particulars.
This correspondence was to notify Nelnet that they were in violation of 15 USC 1692 ( g ), 1692 ( e ) 8, 15 USC 1681S-2, 16 CFR 660.4, 15 USC
1611, AND 15 USC 1692 ( c ) C, among others.
In all the letters, I stated that I'd only accept communication with Nelnet by way of USPS mail, signed under perjury.
Since sending the first set of letters, I have not received any correspondence from Nelnet via USPS. BUT they did send me an email on XX/XX/XXXX confirming that they received my letters on XX/XX/XXXX, & they'd validate my debts. I Still haven't received or heard anything from them.
At this point, It's been over 2 months since I've heard anything from Nelnet. It's clear that they can't validate the alleged debts.
|
| 08/31/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On XX/XX/XXXX I spoke with a phone representative of Nelnet, who assured me I would receive paper statements in the mail, and that those statements would require a delivery time of 6-8 weeks.
At that same time, I requested payment history from my previous servicer, Great Lakes. The response I got from the phone representative was that they " were waiting on that info from Great Lakes ''.
After sending a follow-up email, I received an automated response about longer than usual wait times, but nothing concrete.
It has now been over 8 weeks and I have not received any written correspondence from Nelnet, nor have I received any notification of an extended wait time.
Additionally, on XX/XX/XXXX I sat on the line for over an hour. The automated voice at XXXX told me wait times were 59 minutes. One hour later at XXXX, wait times were still 59 minutes.
I suspect this servicer is intentionally under-hiring and under-serving so that interest can accrue before people can enter into repayment plans, receive all relevant documentation, or enter forbearance through other means.
Don't worry, that didn't stop them from accepting my payment of {$11000.00} on XX/XX/. They made sure at least that part worked.
|
| 06/15/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I had to start making payments to my loan in XX/XX/XXXX. In XX/XX/XXXX, I requested a change in due date to the XXXX of each month. I paid for XXXX on XXXX XXXX and the company ( nelnet ) right after my payment, changed the due date to the XXXX, starting in XX/XX/XXXX. Suddenly, I started getting notifications that I was late with my payment and that I owed 2 months ( around {$1000.00} ) and that they were due on XX/XX/XXXX. Suddenly for two months, they were requesting 3 months of payment. I called thinking it was a problem with the system. After talking to 4 people and spending hours of the phone, someone said that they couldn't do anything about it, that they apologized that I got the wrong information but that I had to pay. According to one representative when I requested a change in the due date, they had to move the start date to XX/XX/XXXX and as a result of that my XX/XX/XXXX payment covered XX/XX/XXXX ( not XX/XX/XXXX ) and now I owed XX/XX/XXXX and XX/XX/XXXX. No one ever explained this to me when I requested a change in due date and no one seemed to be accountable ... now I have to pay around {$1000.00} in XX/XX/XXXX because no one ever explained to me the implications of changing a due date.
|
| 11/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
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Web |
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Late last year ( XXXX ) I received a notification from Federal Student Aid that my new servicer would be Nelnet. This is/was my last academic year of law school, so that notification was not unusual considering that my loan deferment will end with my completion of XXXX XXXX. However, my loans remain lawfully in deferment or otherwise are not due until 6 months thereafter, which is XX/XX/XXXX. I have responded to all of Nelnet 's communication. I have activated my online account with them. I even noticed that Nelnet reported tat they are my new loan servicer on my XXXX report. I have satisfactorily managed my student loans, and thus the record of my loans on my credit is excellent. Nelnet initially similarly that my loans were in great standing and otherwise in deferment. However, on XX/XX/XXXX, I received a notification through XXXX XXXX and XXXX that my XXXX XXXX dropped XXXX points due to a new status report from Nelnet. The notification provided no further details regarding the " new status, '' except " remark code removed, '' but clearly such status is negatively impacting my report. Not one of these agencies has explained the exact reason for the negative status report, which is notably inaccurate.
|
| 07/18/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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My private student loans through XXXX XXXX charge wildly different interest charges each month. I have been paying the loans for over 3 years now and have barely made a dent in the principal ( about {$1500.00} over 3 years. ) I have car payment and mortgages where the principal balance actually decreases at a great rate than these loans.
My monthly payments are {$220.00} a month On XX/XX/XXXX I paid {$170.00} in interest and {$43.00} towards the principal The next month I paid 1 day later on XX/XX/XXXX and paid {$180.00} in interest and {$43.00} towards the principal. 1 day difference in payment makes that wild of a difference in interest??
On XX/XX/XXXX I paid {$150.00} in interest and {$68.00} in principal The next month I paid on the SAME exact day and still ended up paying greater interest XX/XX/XXXX {$170.00} went towards interest and {$52.00} towards principal.
These are predatory loans and the company will not send me proof of my signed Master Promissory Note showing that these are in fact my original loans. I will not be making additional payments on these loans until they can prove that everything is correct on my account. I will be disputing this fraud on my credit report as well.
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| 11/22/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
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|
Web |
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I first tried to find when my monthly statement would be available ( day of the month .. date or XXXX XXXX or something like that ) on the website.
I tried using their " Live Chat '' only it is misrepresented because it is not a live chat .. just a XXXX bot.
Then I tried emailing and got an email back ( several days later ) that said they were too busy to reply to my email and provided a list of useless, non-applicable, general links that failed to address my problem. Obviously a human nor a smart AI never read my email.
Then I tried calling and after waiting 3 hours.. I hung up.
Just imagine if I had a real problem.
Why is it OK for NelNet to waste my most precious commodity- my time.
Great Lakes ( my previous loan servicer ) was WONDERFUL!!!!!!!!!!!!!!!!!!!
Which government agency ( a specific person would be great ) had oversight in approving the sale of Great Lakes to NelNet. They certainly didn't do their due diligence or quality customer service must not have been a criteria in approving this merger. It is obvious to me through this experience that NelNet is more concerned about making a profit than it is about helping customers in a timely fashion .... or in my case .... even at all.
|
| 07/08/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
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Web |
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In XX/XX/XXXXI attended XXXX XXXX XXXX in XXXX California. I took a leave for 6 months after I XXXX XXXX to my child, which left me XXXX! In XX/XX/XXXXI was on perminate XXXX! I have been fighting nelnet, us department of education and XXXX XXXX since XX/XX/XXXXfor my loan to be discharged. I kept telling them I was perminatly XXXX, they would send forms for my dr to fill out, I would send them and would get more forms, for years! The same forms! I had some credit issues so I pay XXXX XXXX to repair my credit. In XX/XX/XXXX- XX/XX/XXXXI got several 120 day late payments on my credit report which were in accurate and cost me! Then this year I got another 120 day late fee and at the same i applied for a fee credit cards! My credit score dropped 25 points, i was denied the cards and got a few hard inquires on my credit report! I got a letter in the mail XX/XX/XXXX stating it was for annual employment income report! They know i dont work but also it says my discharge date was XX/XX/XXXX. I have been harrassed for many years by these student loan company 's and I need everything updated and correct, and discharged! They are still making my gma pay for some of my loan too cause she was cosigner! XXXX XXXX
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| 11/09/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I am disputing the following student loan accounts according to the section 623 under the FCRA for reporting incorrectly.
Account : XXXX ( Group A/B/C/D/E/F ) XXXX XXXX XXXX XXXX XXXX XXXX I do not agree with the student loan debt reporting on my credit report. I have exercised my rights and requested debt validation from Nelnet. Please provide me with the original instrument of indebtness in its original form. I am asking for the original contract with my INK signature. I sent letters via certified mail to the credit bureaus in XXXX & XXXX. Despite my requests, Nelnet has not responded to me and ignored my requests.
This is a formal complaint for Nelnet to provide me with the following : 1 ) Exact copies of the original documents that demonstrate that student loan lending and borrowing transactions did take place and the resulting debt exists.
3 ) Copies of the Application and 2 sided Promissory Note documents.
2 ) Copies of original documents that meet the Uniform Commercial Code ( UCC ) requirements for legally binding promissory note debt instruments.
4 ) Exact copies of all of the original Notice of Loan Guarantee and Disclosure Statements that apply to the loans that I allegedly received.
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| 09/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Older American |
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In XXXX, I was contacted by telephone the caller saying he was collecting a student loan of {$750.00} that I owed from XXXX. He was brutal in his language and demeanor. He said the loan had accumulated over {$5000.00} in interest. I had never been contacted before regarding student loan debt and believed that all of my loans were satisfied. This groups passed my account back and forth between collection agencies XXXX name only XXXX located in Texas. I was quite ill at the time. I asked for proof of the debt and they refused and threatened to garnish my social security - my only source of income. My doctor provided information to them about my XXXX and their doctor confirmed it ; however, they insisted that I sign an agreement to pay. I signed with a statement that it was under duress. They refused to accept it that way and so I signed and sent a letter saying it was under duress. That letter is missing from my file. Since then they have garnessed my social security several times. Finally I was just granted a deferrment from the DOE but this collection agency still reports the loan has XXXX missed payments. I never agreed to payments and have notified them several times that this information is false.
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| 01/29/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
Older American |
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Since XX/XX/XXXX I have been trying to get my student loans errors corrected.
On my credit report the Nelnet company is reporting the same information 3xs on my XXXX, XXXX, XXXX, XXXX & etc. reports showing all loans have increased in XX/XX/XXXX through XX/XX/XXXX in red.
Signaling that I'm late in paying when I haven't started paying because I'm still attending school and my loans are in Deferment.
The loans are subsidized and unsubsidized and are not to increase while in deferment.
Nelnet company is refusing to correct how they are reporting my accounts making my credit profile look like I'm paying my loans late which is not true it's a lie.
The Nelnet accounts I'm referring to are as follows : # XXXX ; # XXXX ; # XXXX ; # XXXX ( is a duplicate acct. being reported as mine not true only one is not both ) # XXXX ; # XXXX ; # XXXX ; # XXXX ( is a duplicate acct. only one is not both ) # XXXX ; # XXXX ; # XXXX ; # XXXX ( is a duplicate one is not mine ) ; # XXXX ; # XXXX ; # XXXX ( is a duplicate one is not mine ) ; # XXXX ; # XXXX ( is a duplicate one is not one ) ; # XXXX ; # XXXX ( is a duplicate one is not mine ) # XXXX ; # XXXX ; # XXXX ( is a duplicate one is not mine ) # XXXX ; # XXXX.
|
| 10/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
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|
Web |
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I was previously with My great Lakes on an XXXX XXXX and my loan was transferred to Nelnet this year. I applied for the XXXX plan in XXXX and XXXX the government website it said based on my income and debt my payment plan would be XXXX. Nelnet said they received the application in XXXX and would send me updates every 10 days. I have received no updates. I have emailed XXXX and tried calling XXXX and have gotten no response. I also can not see the repayment plan they've applied to my account anywhere and have received no correspondence via phone, email, or mail on the status of my XXXX plan or even what plan they have me on. Also rather than going down my repayment amount on the website has gone up when it should be XXXX based on my application on the government website. They are trying to hold me liable to payment despite not telling me what payment plan I'm even registered as or updating me on the processing of my payment plan application.
I applied for the XXXX plan on the gov website on XX/XX/23 and received confirmation it was received on XX/XX/23 from nelnet and that they'd be in touch every XXXX business days to update and I've gotten no updates or information at all on my payment plans.
|
| 09/08/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
Servicemember |
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In XXXX, I took out a private student loan for {$10000.00} which is currently under the XXXX XXXX XXXX XXXX and another one for {$25000.00} which is currently under the Lender, XXXX XXXX of PA.
Today, my loan balance for the loan I took out in XXXX is {$11000.00} and the loan for XXXX is {$23000.00}. I have made monthly payments in the amount of {$120.00} and {$240.00} over a 12 year period. I noticed that my principle balance is not moving as I pay down my loans and there is no end in sight. Every year, it appears as if a new lender purchase my loans without keeping the proper paperwork.
To date, I have paid a total of {$30000.00} on my private student loans and realized that I am currently being overcharged for private loans that are constantly being sold. This is a total scam, and I see no end insight. I am sick to my stomach because I have been paying on these loans without any end date for payoff.
I would like a full investigation into all of the companies that have sold my private loans over the years and a full investigation into the amount that I've actually paid over a 10 year period. I have been taken advantage of and will be paying on these private loans for the rest of my life.
|
| 06/08/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
Older American |
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In XX/XX/XXXX I received phone call from debit collectors saying that Nelnet had sold my student loans to them to collect.. I explained I dont have any they said ya u do in default.. how could that be I asked because u didnt pay them we been trying for three years how u want to pay debt credit.. I thought it was a scam.. I thought they had been forgiven by XXXX and dept of Ed in XX/XX/XXXX I said I got letter from dept of ed saying it was taken care of they Nelnet said dont work that way we decide what happens to u loans same things nervent said how can they send things that say XXXX balance and than demand it back Im so confused Nelnet says send a note to our email saying u have no taxable income I did hope they dont start taking money from my XXXX like XXXX did without even notifying me.. as they say they can do anything they want.. seems pretty unlawful and unethical .. nervent keep having me put it in forbearance.. I dont have over the XXXX thats considered low income .. I feel they do this because Im a widow, poor and a XXXX female.. and XXXX years old .. and they only look to line there pockets.. they give no chance and offer any of options to work to have it paid.. they just hurt people..
|
| 11/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I am submitting this CFPB complaint to you today to request to you to remove the late payments you are reporting on my XXXX XXXX. The references for the late payment on this account is erroneous and misleading causing negative impact on my XXXX XXXX! I previously requested for the investigation and correction of this account and yet you have done nothing. Let me remind you that you are obliged to investigate and update this account per consumers requests under the FCRA regulation. Once again, I am requesting that you take your time to THOROUGHLY investigate and CORRECT this account to report accurate information on my Credit Report. Per FCRA, reporting of account information must be accurate ; I need this account updated immediately.
DEPT OF ED / NELNET XXXX Opened Sep. XXXX, XXXX Balance {$600.00} DEPT OF ED / NELNET XXXX Opened XXXX. XXXX, XXXX Balance {$440.00} DEPT OF ED / NELNET XXXX Opened XXXX XXXX, XXXX Balance {$1900.00} DEPT OF ED / NELNET XXXX Opened XXXX XXXX, XXXX Balance {$3600.00} DEPT OF ED / NELNET XXXX Opened XXXX XXXX, XXXX Balance {$3800.00} DEPT OF ED / NELNET XXXX Opened XXXX XXXX, XXXX Balance {$2100.00} DEPT OF ED / NELNET XXXX Opened XXXX. XXXX, XXXX Balance {$1900.00}
|
| 09/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
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On Friday, XX/XX/XXXX, I contacted Great Lakes after receiving news of XXXX 's Loan Forgiveness. I saw on the XXXX XXXX XXXX website that we were able to request a refund on payments made throughout the payment pause that started in XXXX. I went ahead and asked them to do that but they weren't even sure when the refunds will be reflected on my account. I meet the income requirement so I am eligible for $ XXXX forgiveness. Throughout the pandemic I paid around $ XXXX in payments.
What's worrying me is that the application for forgiveness starts soon and Great Lakes won't be processing any of these in time for me to receive forgiveness. They stated that our loan balances won't be reinstated until the refund is processed. Them not even knowing their own time frame of when I can see my refund back into my account concerns me that I will not get forgiveness for the amount I paid during the pandemic.
Great Lakes can not send out confirmation emails or anything to prove that they indeed did send in our request. Seeing other people 's loan providers reinstating their balance after requesting it just 36-72 hours later makes me very concerned that Great Lakes does not have our best interests at heart.
|
| 01/06/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
My student loans serviced through Nelnet were granted a forbearance. On XXXX XXXX, XXXX, I received letters from Nelnet stating that my forbearance would be ending on XXXX XXXX, XXXX and my next payment due date would be XXXX XXXX, XXXX. On XXXX XXXX, XXXX, my personal bank account was debited for the monthly payments. According to the representative I spoke to on XXXX XXXX, XXXX, I should have cancelled my auto debit that had been set up when I first began paying my loans in XXXX. She agreed that my first payment was not due until XXXX/XXXX/XXXX, but said that if I had auto debit it would still attempt to deduct from my bank account prior to XXXX/XXXX/XXXX. During the entire year of my forbearance, it did not auto debit from my bank account and now suddenly it begins debiting before I am expecting a payment to be made. This is an unfair practice and causes confusion and hardship to the borrower. They can not simply debit your bank account when a payment is not due and then leave the borrower to deal with XXXX overdraft charges because they were not expecting a payment to draft ( as was my case ) or worse, the payment does go through but another bill, perhaps a mortgage payment, can not be made.
|
| 06/03/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
Older American |
|
I was declared fully and permanently XXXX by a sitting Federal Court Judge in 2004. My income derived from SSXXXX. My income is below poverty level and a wage garnishment by Nel-Net, the XXXX current loan shark, has taken my income even farther below poverty level and it seems the dept of edu has their own standard of determining who is XXXX and who is not since they can disregard the decision of a Federal Court Judge and the panel of experts sitting with him. They conferred with each other, before the jusde handed down his decision.
In my XXXX semester at the university, I began to enter a XXXX ( XXXX ) and informed my instructors I needed to withdraw from their classes. I was enrolled in XXXX classes. I attempted to contact my student adviser through calling and e-mails, but she never responded to advise me in any way. I was between my XXXX to 4th week at the time. The university showed me as having dropped out and charged me for the entire semester. This was in XXXX. Now my below poverty XXXX income is being garnished, for XXXX, by a loan shark company who continues to add on penalties while they collect on the loan. I have tried for 2 1/2 years now to get this loan deferred with no success.
|
| 01/12/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Firstmark Services continues to violate my right to privacy, which is a violation of the XXXX XXXX XXXX XXXX. Even after when I made them aware of the federal laws they are breaking by sharing my nonpublic personal information WITHOUT my consent. They have willfully ignored my request to opt out of sharing my nonpublic personal information with other nonaffiliated XXXX parties.
Firstmark Services continue to aid with consumer reporting agencies to furnish negative information in the form of " late payments '' on my consumer report without my consent in their attempt to extort me on this extension of credit. They make false statements stating that the Fair Credit Reporting Act requires them to furnish information about me without my consent when XXXX XXXX is OPTIONAL WITH MY CONSENT.
I have suffered monetary actual damages from the results of Firstmark Services furnishing this inaccurate information, damaging my reputation and restraining me from operating in commerce in which the banking system is dependent upon! I have tried to resolve this issue through a direct dispute and indirectly through the consumer reporting agencies that they are furnishing this information to.
*see attachments*
|
| 05/11/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My student loan servicer, Great Lakes, does not allow me the choice to pay off each student loan that was issued to me, which unfairly denies me the ability to pay off student loans that are a higher interest rate. I want to payoff several of my low balance student loans, and also strategically pay down my mid-larger balance student loan based on interest rate, but Great Lakes online does not allow me to choose which student loan to apply my payment towards. Great Lakes does not allow me to select each student loan to pay, or allow me to pay more on select student loan I choose based on interest rate. Even after my obligated monthly payments are made and satisfied for all student loans in a month, Great Lakes still does not allow me to calculate and pay off any of my student loans individually that are a low balance or higher interest rate. Great Lakes has a scheme in place that is perpetually keeping me in debt instead of allowing me the option to pay off each of my student loan debts in manageable and smart ways online. This Great Lakes scheme is exploiting me so they can get maximum interest and is making it extremely difficult to pay off each of my balances that can be manageable to payoff.
|
| 06/24/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Please note that a previous complaint was filed against my private loan servicer ( XXXX ). I continue to encounter issues with the loan servicer as I have not received paper statements through U.S. mail. On XX/XX/2023, I received an email from XXXX XXXX stating my account was under review and that a formal response would be provided. However, a response has not been provided. Instead, I received a credit alert notice from XXXX on XX/XX/2023, stating that NELNET INC/NELNET has flagged my account as 30 days past due. NELNET INC/NELNET has refused to provide paper statements and communications through U.S. mail . Instead, in what appears to be a condition of the loan product they have aggressively pushed student borrowers such as myself into electronic statements, using questionable, deceptive, and possibly illegal tactics to force student borrowers to " choose '' electronic statements by accessing their accounts online. Just because a student borrower accesses an account online does not mean that the consumer wants to receive statements electronically. Instead, they have used the telephone and electronic communications to harass students for non-payment and then report the account as derogatory.
|
| 06/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Hi, I XXXX XXXX have been dealing with issues with my student loan provider DEPT OF EDUCATION/NELN since XX/XX/XXXX ... there is an error on my XXXX and XXXX credit report in which the account was in forbearance I will upload the document showing proof of this and I notified the student loan provider and the credit bureau and they still remain to report this error on my credit report. I also mailed out on XX/XX/XXXX via certified mail with return label to this provider that this information needs to be fixed and to provide me with the original instrument of indebtedness in its original form for proof of this debt which also the lender has provided no response to me which also they received on XX/XX/XXXX. It's now going over 120+ days of no response since originally trying to reach out to this lender. It's to my understanding that there are laws put in place to protect consumer rights correct? By Law DEPT OF EDUCATION/NELN under account # XXXX this item must be removed from my credit report since the creditor did not respond and the bureaus must be held accountable for verifying this late payment while I have documentation from the lender themselves that there was no payment due on the account.
|
| 06/09/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
XXXX XXXX - Why bother claiming that you only provide the most accurate and verifiable information if you really dont? I requested proof of payment history. Where are they? You dont keep accurate records, do you? Let me tell you, according to the FCRA, you cant ignore a consumer 's request for an investigation ; you actually have to do it and send the results within 30 days. Your time is up and you didnt do your job. Take this off my file!
DEPTEDNELNET - This account is also showing to be 120+days past due and shows a scheduled payment amount. Again, if this account has been transferred and this company no longer owns it, can they report this information? Answer is : No. You need to correct the current status to say : Paid as Agreed and remove all the negative information immediately.
DEPTEDNELNET - This is showing to be 120+days past due as the current status but it also says its been transferred. Youre showing a payment due amount but how can I owe something to a company that no longer owns the account? You need to change the description to say and change the Current Status to say : Paid as Agreed. Please remove all the negative information as well as it is a violation of automatic stay.
|
| 09/12/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
Older American |
|
In early XXXX ( maybe around XXXX or XXXX ) I submitted my application ( online ) for an income-driven-repayment plan to one of my student loan servicers ( Nelnet ) ; not only did I complete the necessary form but as a follow up I called nelnet to make sure that they received and approved the INCOME DRIVEN REPAYMENT PLAN for one year.Despite my meticulous care in this area -- -- Nelnet just recently sent me a harrassing email erroneously stating that I am currently 15 days past due when they assessed that from XXXX of XXXX until XXXX of XXXX my repayment obligation would be exactly XXXX dollars per month.They have harrassed me in this manner before -- -- -and along with the current stresses due to covid-19 and trying to keep body and soul together by buying food and paying rent -- -there unecessary and frivolous harrassment is starting to adversely effect my mental and physical health and well being ( I am currently XXXX years old ) .They are consistently among the most widely -complained-about loan servicers in the nation -- -- -and I can certainly see that their lack of professionalism, lack of due diligence, and glaring lack of competency stand as prominent monuments as to why this is true.
|
| 07/15/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
On XX/XX/XXXX & XX/XX/XXXX, Great Lakes transferred some of my student loans to Nelnet. At that time, my monthly payment was {$0.00}. I never received any information regarding the transfer. I found out about the transfer in XX/XX/XXXX. Between XX/XX/XXXX & XX/XX/XXXX I was under an Emergency Declaration related to flooding. I contacted Great Lakes to ask for a deferment and it was granted. At no time did Great Lakes tell me that there was a change to my account and I had not noticed since I still had a monthly payment of {$0.00}. During the month of XXXX in XXXX, Nelnet reported a 90+ day late payment to all three credit bureaus. During XX/XX/XXXX, Nelnet applied a deferment for the period of the Emergency Declaration. Nelnet will not remove the late payment notification from my credit report. I have never paid Nelnet any money as of today ( XX/XX/XXXX ) and I do not owe them any money as of that date. Nelnet incorrectly reported by account as delinquent even though I did not owe them any money. I have tried contacting them and they refuse to change the reporting. They reported my as delinquent even though there was an Emergency Declaration and had not made any two-way communication with me.
|
| 04/26/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I think it is Very unfair that I am not able to apply EXTRA payments to my principle balance. I emailed asking how I can do this and this is the emailed response : Dear XXXX : Thank you for contacting XXXX XXXX . The interest on your loa n ( s ) is calculated using the daily simple interest method. Your interest accrues at a daily rate based on the principal balance and interest rate of your loan ( s ). Each payment will be applied the same. First, it will be applied to any interest that has accrued since the last payment, and then it will be applied to principle.
We do allow due dates to advance one month. We can place a note on your account that will prevent additional payments from advancing th e due date. If you would like this applied to your account, please respond with this request. We appreciate the opportunity to serve you as a valued customer. If you have any other questions, please respond to this e-mail or visit our website at XXXX . Sincerely, XXXX XXXX Customer Service This should be illegal. How come I am not able to apply towards JUST the principle on top of my monthly balance that goes to interest and principle. I should have that option.
|
| 11/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
The customer service department can not give me a reason my balance is not updating and lie to get you off the phone. I showed a payment due not until XX/XX/XXXX of XXXX but I went ahead and made a payment of XXXX on XX/XX/XXXX. On XX/XX/XXXX I saw a payment due of XXXX on XX/XX/XXXX so I made a payment of XXXX. Then I went on the website 2 days later and it said I now owe a payment of XXXX due on XX/XX/XXXX. I called customer service after waiting almost 2 hours on hold and they had no explanation but I said so if I make a payment of XXXX will I not owe until XX/XX/XXXX the rep said yes I believe just to get me off the phone so I made another payment of XXXX of XX/XX/XXXX. I am now checking the website and it still says I owe XXXX on XX/XX/XXXX. The balance is going up. I have made 3 payment totalling XXXX and something is very wrong with this and it needs to be fixed. You cant talk to the chat because it is AI and gives XXXX answers. I feel like NELNET is a hot mess and not applying or calculating payments correctly. When you call their number all it talks about is how to pay them but not wanting to give you correct information all they want is money no matter if its screwing the customer.
|
| 04/08/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I am in the process of applying for XXXX while looking at my history summaries on XXXX XXXX I noted incorrect information regarding loans while being serviced through Great Lakes. I called Great Lakes and asked for a status history in which I noted a forbearance XX/XX/XXXX to XX/XX/XXXX, an economic hardship for XX/XX/XXXX until XX/XX/XXXX as well as multiple " administrative forbearances ''. Also had XXXX consolidated loans and XXXX XXXX loans when I was transferred to Great Lakes but according to their records I have XXXX loans, but only sent a status history of XXXX when I requested XXXXI applied for income driven in XX/XX/XXXX, at that time my monthly payments were zero dollars and most recently pre pandemic I was paying roughly {$50.00} thru auto pay. When I spoke with a supervisor she stated my income driven plan was started in XX/XX/XXXX, according to her it starts when the paperwork is processed. That date is incorrect because my annual recertification is XX/XX/XXXX, as I initially applied in XXXX XXXX XXXX. I have read about others having these types of inconsistencies with Great Lakes. They are capitalizing off borrowers ' student loans principal and interest from these tactics.
|
| 06/21/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
This is a formal complaint about inaccurate information being reported on my credit report. Under law, a credit reporting agency must take action to verify information submitted as inaccurate. And verification must be submitted to me and I have NOT received any verification. I believe the following information to be inaccurate. 1.CREDITOR NAME - DEPTEDNELNET. - Account type- STUDENT LOAN. **I am disputing this account for inaccurate information. I had sent letters on XXXX/XXXX/17, XXXX/XXXX/17 to DEPTEDNELNET, did not hear back from them on both occasions. XXXX XXXX AND XXXX are reporting negatively on my Credit files and they all need to remove them immediately. Nel Net information is fraudulent and inaacruate and that they need to remove DEPTEDNELNET IMMEDIATELY FROM all MY CREDIT FILES, I have not heard back from XXXX XXXX, AND XXXX or DEPTEDNELNET. As of XXXX/XXXX/17, DEPTEDNELNET is still reporting negatively on my all three credit files. I want this deleted immediately from all 3 of my credit files Now. I am getting no answers. The last report date of the account was XXXX/XXXX/2017 so there 's no excuse as to why this accounts displaying inaccurate information. Thank you for your help
|
| 10/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I called the XXXX after I purchased a credit report with XXXX on XX/XX/XXXX. After receiving a copy of my report, I saw this UNVERIFIABLE items on my personal profile, I noticed that there was a Names : Accounts on my credit report which are misleading to me. I sent a letter to the 3 credit bureaus XX/XX/XXXX. I believe they have failed to authenticate these accounts in line with Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A ). I included this in my last complaint and hoping that this DEPT OF ED/NELNET Late payment XX/XX/XXXX 30 days late will be removed.
DEPT OF ED/NELNET XXXX XXXX : {$0.00}, DEPT OF ED/NELNET XXXX Balance : {$0.00}, DEPT OF ED/NELNET XXXX XXXX : {$0.00} XXXX DEPT OF ED/NELNET XXXX Balance : {$0.00}, DEPT OF ED/NELNET XXXX Balance : {$0.00} XXXX DEPT OF ED/NELNET XXXX Balance : {$0.00}, DEPT OF ED/NELNET XXXX Balance XXXX {$0.00}, DEPT OF ED/NELNET XXXX Balance : {$0.00}, DEPT OF ED/NELNET XXXX Balance XXXX {$0.00}, DEPT OF ED/NELNET XXXX Balance : {$0.00}, DEPT OF ED/NELNET XXXX Balance : {$0.00}, DEPT OF ED/NELNET XXXX XXXX : {$0.00}, DEPT OF ED/NELNET XXXX Balance : {$0.00}, DEPT OF ED/NELNET XXXX XXXX : {$0.00} XXXX DEPT OF ED/NELNET XXXX Balance : {$0.00}
|
| 08/11/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Once again, I go onto your Website to download information on my student loan. XXXX XXXX, Senior Resolution Specialist I need an explanation why is it on XX/XX/XXXX, under Loan Details : Group A-Due Date is XX/XX/XXXX, Group B-Due Date is XX/XX/XXXX. I get access to my account back on XX/XX/XXXX. On XX/XX/XXXX, and XX/XX/XXXX, it shows under Loan Details : Group A-Due Date is XX/XX/XXXX, Group B-Due Date is XX/XX/XXXX. Now I know somebody is messing with my student loan online account. This is unacceptable and now I have to look at every little detail and amount by navigating around my account and downloading my information. This will be another complaint with the Dept of Ed. I'm going to ask them if Nelnet is allowed to change due dates on an Income-Driven Plan with zero payments due. I am also going to report that I was not notified that you resubmitted my payment information to XXXX and XXXX. Oh, sorry you have up to 60 days to reply to the CFPB. Had I noticed this problem earlier, I would have put this information on the previous complaint. Why would somebody purposely change my due dates. Maybe you have a good explanation and if you do, please reply asap. This is getting serious now.
|
| 02/13/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
This company is reporting multiple accounts on my credit reports that is inaccurate. I sent out a dispute to all credit bureaus regarding this company on XX/XX/2018 and still this company has verified information back to the bureaus that is incorrect and inaccurate.
This company chooses to violate my rights by failing to complete proper investigating under section 611 and 609 of the FCRA. This company continues to report incorrect charge off information even after these accounts were closed. In some accounts showing that I was late even after the dates of last activity showed these accounts to be closed.
Even after filing for a chapter XXXX bankruptcy, this company shares incorrect payment history while also not reporting statements like this account is currently a charge off account, 120+ days past due, 180 days delinquent, Account renewed, and/or no update received. This is obviously a violation as companies show only report accounts current/included in bankruptcy. It has been over 60 days from my initial dispute and I have sent 3 in total and this company still fails to correct this incorrect information and still chooses to delete this incorrect information after being challenged.
|
| 05/17/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
My student loans were transferred to Nelnet on XX/XX/XXXX.
My monthly payments immediately increased by {$300.00} even though I was still in an IBR repayment plan ( re-certification was due at the end of XX/XX/XXXX ). Nelnet instructed me to submit a request to have my IBR plan recalculated immediately, because the IBR plan with my prior servicer was supposedly not available with Nelnet. Nelnet informed me that the review process could take 3-4 weeks.
On XX/XX/XXXX, I submitted a complete package to XXXX XXXX and Nelnet.
On XX/XX/XXXX, XXXX XXXX approved the request without requesting any additional information.
On XX/XX/XXXX, Nelnet informed me that my application can not be processed because the " because the signature on the application was not a valid electronic signature. '' This statement is patently false because Nelnet accepts electronic application submitted through StudentLoans.gov, which would be electronically signed. Moreover, the IDR plan request does not prohibit electronic signatures or require a wet ink signature.
Nelnet is deliberately delaying the re-certification process to cause borrowers to make a higher monthly payment and to generate fees via forbearance.
|
| 01/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
In an effort to take advantage of the 0 % interest on student loans, I have been trying to make payments to Nelnet during the pandemic. I have repeatedly set up automatic debit payments only to have my payments put in an in school deferment without my consent, on several occasions. This has cost me hundreds of dollars in interest due to my interest rate being ridiculously high at 6.8 %. For example, in XXXX of XXXX I had my loan paid down to {$520.00} after making some lump sum payments on top of the monthly auto payments. When my school reported that I was attending full time, Nelnet automatically put me in an in school deferment and stopped my auto payment without my consent and without any notification and collected {$170.00} in interest bringing my balance up to {$700.00}! THIS IS ROBBERY!!!!!!!! And, this is not the first time Nelnet has done this! I have requested on multiple occasions since my return to school in XXXX that they do not revoke my automatic payments, yet they continue to do this and collect hundreds of dollars in interest from me. I am NEVER going to pay this debt off if they continue to steal from me in this passive manner. Please help me, I have no other recourse!
|
| 01/22/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
Nelnet has incorrect payment history on my credit report with ALL my past loans that was consolidated. ALL OF THE NEGATIVE information is in my credit report but where there should be positive payment history it is listen as unknown on my credit report. For example XX/XX/XXXX has an unknown payment history instead of positive. Also starting XX/XX/XXXX the late payments start at being behind 90 days instead of 30. I have mailed Nelnet disputes and they replied saying that they do n't have to investigate my dispute. What they 're doing is illegal, FCRA law states that if the report contains all the negative info then it has to contain all the positive info. I 've also disputed with the credit bureaus and it still has n't came back correctly updated. It 's to the point now where I think they do n't have the files anymore. I have asked for proof and requested for an actual paper copy of proof to be mailed to me. The have computer errors that are not being coorected by a human, so I need the CFPB to get involved and actually look at the accounts on my credit report to see how badly the payment history is. I 'm requesting that ALL payment history that Nelnet has on the report to be deleted.
|
| 08/23/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
I am a XXXX in XXXX. I have applied for XXXX Loan forgiveness from Nelnet. 2 months ago I received a letter stating I was being turned down because the name of my XXXX was written in the wrong way. I filled out the form again and included a letter from my former principal stating that I was highly qualified XXXX fulfilling all of the requirements for XXXX loan forgiveness. I just received a second letter saying that I need to fill out the forms again because a supervisor 's title is cut off, a date is not written clearly enough, and that a supervisor signature is by stamp. I have been told by XXXX at my school that this process takes at least four months because Nelnet comes up with different reasons for several months just in order to be able to continue charging us. Some teachers are being rebuffed if they fill out service of more than 5 years, because Nelnet only wants 5 years noted on the TLF application. This is ridiculous! I know they 're intending to give me the loan forgiveness, because they have already put my account into forbearance. I am a hard-working XXXX and according to the law I deserve this XXXX loan forgiveness. What Nelnet is doing is against the spirit of the law.
|
| 04/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Older American |
|
Under the Sweet v Cardinal suit the Dept of Ed informed Nelnet to discharge my XXXX loan in full and refund me all that I paid on it. I was part of the lawsuit. My school on the list of predatory lenders.
Before this victory XXXX XXXX was pressured to respond to Borrower Defense applications and randomly denied applicants. I was XXXX. She wanted to give me interest {$3900.00} incurred while waiting. I appealed like many and was put into the class action.
In XXXX I refinanced, consolidated to one loan, leaving Nelnet going to XXXX.
The government bought FFELP loans during the big recession.
Nelnet is trying to give me {$33000.00} Doubling the amount I owe from {$61000.00} to {$110000.00}, saying I borrowed {$37000.00} and {$23000.00} in XXXX. I graduated in XXXX. Thats fraudulent or theyre lying and trying to scam me further.
And still owe them {$57000.00} I not only owe them nothing according to the court and Dept of Ed. They owe me for the years I paid on my loan.
I asked XXXX and my loan qualifies for his {$20000.00} in forgiveness had I not been granted forgiveness through the court, therefore I know this is in fact a government owned loan and Nelnet is trying to defraud me.
|
| 08/26/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Dear Neltnet, I would like to see the accounting records on the loans that you are accusing me of owing. Are you aware that it 's illegal to give out a loan if interest is being charged without having an insurance policy against the loan. I am aware of my rights and the statue of limitations in my state as a borrower. According to The Consumer Credit Act of 1974, it gives the credit consumer a legal process by which to proceed if he/she feels as if their rights have been or are being violated! At this point I feel that you are accusing me to be the owner of the loan accounts listed on my credit file. I feel that my rights are violated in several ways. Accusing a consumer of an unknown debt and misuse of ones credit can turn into a big problem. It is impossible for a creditor to verify a consumers debt attempting to verbally verifying the debt with a credit bureau. The debt was deleted several months ago and it was reinstated back on my credit file just recently. No documents we 're sent over to the address I have on file for the creditor. The creditor nor any credit bureaus attempted to contact me during this incident until I sent over police report documents, certified letters, etc.
|
| 08/23/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
Dear Neltnet, I would like to see the accounting records on the loans that you are accusing me of owing. Are you aware that it 's illegal to give out a loan if interest is being charged without having an insurance policy against the loan. I am aware of my rights and the statue of limitations in my state as a borrower. According to The Consumer Credit Act of 1974, it gives the credit consumer a legal process by which to proceed if he/she feels as if their rights have been or are being violated! At this point I feel that you are accusing me to be the owner of the loan accounts listed on my credit file. I feel that my rights are violated in several ways. Accusing a consumer of an unknown debt and misuse of ones credit can turn into a big problem. It is impossible for a creditor to verify a consumers debt attempting to verbally verifying the debt with a credit bureau. The debt was deleted several months ago and it was reinstated back on my credit file just recently. No documents we 're sent over to the address I have on file for the creditor. The creditor nor any credit bureaus attempted to contact me during this incident until I sent over police report documents, certified letters, etc.
|
| 11/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
The credit reporting agencies have refused to comply with laws set forth by the FCRA. The agencies are not doing a complete investigation into the obvious problems in question disputed by me the consumer. They willfully continue to furnish incorrect student loan information reported by Nelnet on my credit report. Such false information being furnished has caused me to lose out on countless opportunities to advance myself and my children to the next level. The agencies are furnishing transactions and experiences that the credit agencies never got my written approval to furnish. Nelnet has been reporting my account incorrectly as open and it has been closed and transferred to a new servicer. They are also reporting experiences and transactions in the form of inaccurate late payments. Please delete this entire account from my credit file. I have never authorized credit agencies to furnish any of my personal transactions with Nelnet.
15 U.S.C 1681 Section 604 A Section 2 states a consumer reporting agency can not furnish an account without my written instruction.15 U.S.C 1681 section 602 A. states I have the right to privacy. If the situation is not remedied I will be filing a lawsuit.
|
| 03/31/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
When COVID hit I lost my job. After learning of forbearance options ( XX/XX/XXXX ) we started the inquiry process with our lender, Great Lakes. However, once we were provided Great Lakes terms which require full payment of all skipped months on the first month concluding the forbearance ; we informed Great Lakes XXXX in writing ) that we would not be proceeding. Several months later XXXX XX/XX/XXXX ) we started refinancing applications and learned that Great Lakes had reported our loan as being in forbearance. Regardless of Great Lakes error, we were able to complete refinancing with another lender. ( The entire time I continued communications with Great Lakes to have the error corrected ). Today ( XX/XX/XXXX ) Great Lakes informed us that they would do nothing to change the reporting, as the loan is no longer with Great Lakes. They included some gibberish that the comment in the credit report should not be stored historically.
This is truly the worst type of error during a national crisis. Theyve never stated appreciation for our business, refused to provide forbearance policies that would actually assist clients in a time of need and now refuse to correct their error - horrible!
|
| 04/10/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Nelnet has been continuously negligent by providing false information on numerous occasions. IN CFPB Case ( Withheld ) Response they failed to answer FCRA legal request and provided incorrect loan payment amounts. Payment amount in case was stated as a higher amount than due on website. This is illegal under FDCPA by trying to collect more than is due at any given time. Nelnet has continually breached it's Federal Contract, which it has not addressed in any claims, failed to respond to open records request for information, provided information as Department of Education wen in fact it was Nelnet in behalf of DOE, continues to provide misleading, and incorrect information. It has reported incorrect information to CRAs repeatedly. The CFPB and Department of Education continue to ignore this gross misconduct even when provided with information from solved disputes from CRAs where Nelnet was at fault of giving incorrect information. This is clear evidence of negligence and collusion, which is now gross misconduct. This should be brought to class action Status based on similar claims of misconduct and reviewed by Senate Oversight Committee responsible for Government Contract with Nelnet.
|
| 03/06/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
Submitted a signed/completed application to the total and permanent XXXX unit dated XX/XX/XXXX. On, XX/XX/XXXX, Nelnet the servicer under contract by the U.S. Department of Education to assist with the processing of the above mentioned program, sent a letter acknowledging the application, the letter states the review process can take up to 30 days. My initial review process actually took almost 60 days ( after many phone calls ), a letter from Nelnet dated XX/XX/XXXX advised that they want the Physician to update section 4, question 2. The medical doctor updated this information and faxed the correction with the words " XXXX '' along with her initials. This was faxed to Nelnet on XX/XX/XXXX and on XX/XX/XXXX, Nelnet acknowledged receiving this information. Now, two weeks later the application continues to claim " under review ''. Calls to the Nelnet service center at XXXX on XX/XX/XXXX, Sue advised that it only should take a few weeks. The call on XX/XX/XXXX, to Nelnet, XXXX advised that no set time exists, the processing has no time frame whatsoever. Nelnet needs to issue some continuity with customer service representatives, so that callers do not receive conflicting information.
|
| 12/13/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I have been making additional payments through Nelnet 's Auto-Debit function to get the .25 % interest rate discount for the last couple of years. On top of my scheduled auto-debit payments, I make additional payments of about {$500.00} a month and I specify I want these extra payments applied directly to my loan with the highest interest rate. I recently noticed that for the last 8 months, Nelnet has chosen to apply my auto-debit payment to all my loans except the one with the highest interest rate. I called Nelnet to figure out what was going on and I was informed the the auto-debit function has an automatic trigger that when one of your loans gets paid down too far ahead of schedule, they stop applying payments to that loan group. Nowhere on their website or auto-debit form does nelnet reveal this information, in fact, they maintain that all payments are applied evenly among your loans unless you specify otherwise. I believe Nelnet is using this " glitch '' to maximize on the amount of interest students pay on their loans by prolonging their repayment, therefore, effectively applying a pre-payment penalty on government loans that are supposed to be protected from such penalties.
|
| 07/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I had requested a refund on payments made from XXXX to XXXX while the payments were on pause. They stated that it would process through within a few months. I had called multiple times from XXXX to XXXX inquiring about the location of a $ XXXX check that they said would be sent through mail via IRS XXXX No check was ever received. I called throughout. The beginning of XXXX ( XXXX through XXXX ) for information of the check location and they stated it was mailed out. I informed them I did not receive it and they said okay we can cancel the first check and send a new one, it will just take a little longer. I agreed and called a few more times inquiring about the status of the refund and they stated it was still processing. I call again XX/XX/XXXX and am finally informed that the check was mailed and cashed out XX/XX/XXXX and they would not be re-sending a new check. That I would need to file a police report for fraud. Why in all the months I've contacted and emailed nelnet was I not informed sooner of this issue? $ XXXX is a lot of money during this economy and it's infuriating that that amount can be unaccounted for for such a long period of time and I was not informed much sooner.
|
| 07/23/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
On XX/XX/2018 I made a payment of {$490.00} to Nelnet ( Bringing me current ) On XX/XX/2018 I made a payment of {$50.00} to Nelnet ( Keeping me current ) On XX/XX/2018 I made a payment of {$53.00} to Nelnet ( Keeping me current with decrease in balance owed ) However, my credit report as of XX/XX/2018 has yet to be updated correctly.
I called XXXX and filed a dispute sometime in the month of XX/XX/XXXX to dispute the issues with my credit still showing me being behind 140+ days with an account that " needs attention '' and I received notification on Sun XX/XX/2018 that my 3 accounts had been updated and current. One week later, I received notification from XXXX XXXX stating that my credit for the three Nelnet accounts went back up due to late payments and it was reverted back to the previous status. ( As if they didn't make it current a week later ) I called and both Nelnet and XXXX continue to send ma back and forth telling me that the other company/agency is to blame but it's still not fixed. Not only that but Nelnet has three separate account on my credit when in Nelnet I'm only able to pay two separate accounts ; meaning it should be two accounts on my credit and not three.
|
| 01/17/2023 |
Yes |
- Debt collection
- Federal student loan debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I was looking through my Great Lakes account and noticed a balance in which this collection agency is offering payment options on a balance of {$26000.00} which is in a positive balance. So I do not have to pay anything in a positive balance which is in pursuant to 15usc 1692e ( 2 ) ( A ) ( B ) false and misleading representation The false representation of the character, amount, or legal status of any debt ; or any services rendered or compensation which may be lawfully received by any debt collector for the collection of a debt. Please refer to the attached to the file of my Great Lakes account of evidence of false of misleading. I want the balance to be XXXX out as this is destroying my livelihood. If my bank checking account is positive, it means I am in possession to spend this balance If the balance is negative then that would mean I owe the balance. So with this Great Lakes account if the balance is negative then I would have to owe this debt. If I were to pay on this balance it means I am voluntarily paying for something that is not originally owed. I want the balance to be XXXX for I am not obligated to pay for this positive balance. The evidence is attached in the link
|
| 09/09/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I called and talked with Firstmark customer service a few weeks ago about military benefits ( Servicemembers Civil Relief Act ). I told customer service that I received an e-mail that stated, " XXXX XXXX is not indicated in orders. Please provide your most recent XXXX XXXX orders for secondary review ''. I explained the situation and told them where they could look for the words XXXX XXXX on my orders. I ended up getting put on hold several times for the duration of an hour. Every time I was put on hold there was a different explanation. I was told that I had to be current XXXX XXXX, but when you look at the website it states, " If you are currently serving or have served on XXXX XXXX ''. Then I eventually got hung up on. I called back and talked, to another customer service rep and was told to resend my orders and highlight the part that says XXXX XXXX. I sent my highlighted orders and a screenshot of their website. Its been over a week and still no response. On XX/XX/12, I called Firstmark Services to follow up on what was going on with the response to my Servicemembers Civil Relief Act, and was told that I had to be currently on XXXX XXXX, which is not what their website says.
|
| 04/09/2018 |
Yes |
- Debt collection
- Federal student loan debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Older American |
|
I, XXXX XXXX, need help from the Consumer Financial Protection Bureau to solve the problem with my student loan which was bought by 3-d party company called Nelnet.com and double it since then.
This 3-d party Nelnet.com has NO Ties with US Federal Government. A few times, when I try to recertified my student loan through US Department of Education website I got a message to contact directly to 3-d party Nelnet.com.
My concern about Identity Theft by unknown 3-d party Nelnet.com and double my student loan. Why 3-d party exist as student loan provider for US citizens and no student loan for illegals?
Conclusion : The Consumer Financial Protection Bureau, please, check with US Department of Education on what grounds Nelnet.com bought my student loan from Federal Direct Loan Program Direct Loans and double it?
Why US citizens are attacked by 3-d party like Nelnet.com and are provided with All financial information?
This 3-d party scam Nelnet.com has to face an investigation as a US student loan service!
It is very disturbing for me as US citizen to be obligated to repay student loan to unknown party, when illegals just take Advantage for FREE Education.
Sincerely, XXXX XXXX
|
| 04/24/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
My loan is with Nelnet and XXXX owns the note. I make my payments to Nelnet. I have been paying the loans for over 20 years since graduating from college in XXXX. I did have a couple deferrals and struggled to make timely payments when our daughter was XXXX and the high medical expenses we incurred XXXX. Over the last 10 years have made consistent payments and nothing is going to principle but all interest. My original amount principle amount was {$39.00}, XXXX and my current balance is {$63000.00}. My current Nelnet statement shows : Total principle paid through XXXX/XXXX/XXXX ; {$26000.00}, total interest paid through XXXX/XXXX/XXXX ; {$25000.00}, Total amount paid through XXXX/XXXX/XXXX ; {$52000.00}. This does not add up and I continuously ask for assistance in researching my loan and why my statements continue to show " XXXX '' to principle and my entire payment of over {$600.00} goes to interest only. I am frustrated and want to make due on my student loans and feel I have with the amounts I have paid. I am being taking advantage by this unlawful practice. Can you please help me investigate so I can get some resolution on how this is possible or legal to do to any consumer?
|
| 03/14/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Nelnet has falsely reported me to the credit bureau on financial aid I did not receive. I have sent the documents to them repeatedly. I had a XXXX XXXX, XX/XX/2014 - a few weeks after XXXX closed the doors on us in the middle of taking a test toward graduation and had already received money from the finance department of student loans and XXXX XXXX. No money was ever given to me. I have attached the documents and emails from that time period.
This link refers to XXXX lying to XXXX students stating they would transfer the credits and we would graduate on time. A Blatant Lie. They also took money and nothing happened. They didn't transfer the credits and I have emails to prove it. I withdrew from the school and never completed classes based on the consistent lies and not being forthcoming. These folk caused me to have a XXXX XXXX with the scheming and scamming. I was a XXXX student at XXXX and made the XXXX XXXX List repeatedly. I lost hope in the system of furthering my education. Nelnet came in and have also made promises and not delivered. I have not taken these folk money and I don't owe it.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX
|
| 04/09/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Servicemember |
|
In response to CFPB complaint XXXX XXXX approved monetary relief for my private student loan under its permanent XXXX program for military veterans. I have contacted XXXX and XXXX to notify them that the credit reporting agencies are still showing I owe the debt + interest. XXXX on several occasions informed me they do not service my former loan and that I need to contact XXXX. When I contact XXXX, XXXX tells me XXXX does service my loans and they have been instructed to remove and perform the appropriate actions. I again contact XXXX and is told the same information " we do not have any information on your loans, your loans is with a different servicer possibly ''. XXXX also told me that I should probably dispute the information with the XXXX credit agencies.
I contacted all three agencies and opened a dispute and each dispute was closed as " No Change, Creditor validated information on report is correct ''. Therefore, the credit agencies still is under the impression I owe this debt despite me sending them the letter from XXXX showing the loans should be removed.
I have uploaded the original complaint, the letter from XXXX, and the response from one of the credit agencies.
|
| 04/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Older American |
|
My initial student loan was {$50000.00} from XXXXXXXX XXXX in XXXX, It has been moved and interest has been compounded and capitalized at least 3- 4 times. I had no idea of the brevity of the interest and it was never explained in an upfront and conspicuous way what this was actually costing in terms of real numbers.
Right now, none of these organizations Netlet, XXXX XXXX or Greatlakes can explain what the interest rates were, how and when they were applied. Theres this growing empty slug of debt with no paper trail, no responsible parties disclosing, explaining or having knowledge of how it came to be. They have no information to substantiate or justify these charges. I cant even get information to ask or understand what happened.
As a consumer, I had no idea this was happening. My student loans with the last servicer are at {$110000.00}. My account gets wiped to zero with one servicer and passed to the next one I have been promised a reset, forgiveness and ability to repay program nothing actually happened except more interest and passed to the next one.
Final note : consolidation has always been a condition for assistance and all I have is more interest. PLEASE HELP!!!
|
| 04/21/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have about {$290000.00} of student loans being serviced by Great Lakes Borrower services. Out of that {$290000.00} about {$18000.00} is accrued interest that was present before the coronavirus pandemic. The servicer is putting all accounts into an administrative forbearance in order to comply with the recently passed CARES act.
I would like to know if the {$18000.00} of accrued interest will capitalize and be added to the principal at the end of the forbearance on XX/XX/2020. The only response that I received from them is the following : " interest MAY capitalize based on the following situations ''. It then goes on to list circumstances under which interest normally capitalizes.
In this context, the word " may '' means absolutely nothing. I am looking for a simple YES or NO answer to a simple question. For your convenience I will ask the question again.
Assuming I make no payments during the covid 19 forbearance, will the {$18000.00} of previously accrued interest be added to the principal balance at the end of the forbearance?
I've been dealing with trying to get a straight answer for over a month now and am stuck with generic copy and paste replies.
Please help.
|
| 03/25/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
This student loan was obtained in XX/XX/XXXX. Since then t it has been in & out of forbearance for many reason, but mainly because I was a single mother. In XX/XX/XXXXI got married and due to my husband 's income I had to start repaying the loan. A few times I did receive more forbearance 's. XX/XX/XXXX I was XXXX XXXX XXXX with my XXXX child and I received a call that my paychecks would be garnished if I did not start repaying the loan. At that time I set up automatic withdrawals. I completed their rehabilitation program. I was then granted another forbearance and it was only for a few months. I was not aware the forbearance ended and received 5 late payment reporting : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX. Since that time I have been granted several more forbearance and made every payment due timely. Due to the fact that I was not aware nor received anything stating that my loan was due I feel that these late payments should be removed from my credit report. I have requested twice for these to be removed and Nelnet is acting unreasonably. Please help me. I will be paying for my XXXX XXXX loan probably until its time to send my own children to college.
|
| 10/09/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
The situation : I am a full-time XXXX student and my student loan payments are not being deferred through NelNet ( I only have federal subsidized and unsubsidized ). I have verified through FSA that my school has reported my enrollment. At current, I owe over $ XXXX - but I don't make that much money at all, because I am a full-time grad student.
I have submitted countless ( over XXXX times ) requests through the " my situation has changed '' portal on the nelnet website dating back to XX/XX/XXXX. The website indicates that " your status will be updated '' but this has not happened.
XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX - Sent e-mails to various contacts ( 4 times through website contact form, one to XXXX ) indicating that I am actively enrolled in school but my account is not reflecting an in-school deferral.
XX/XX/XXXX, XX/XX/XXXX, XXXX - Called the nelnet phone number. Call was dropped every single time, despite me calling from different numbers ( work, cell ).
I've been unable to get in contact with them to reflect my account 's deferral. I fear that this will negatively impact my credit score because I'm unable to pay. I'm not sure how to proceed.
|
| 11/14/2023 |
Yes |
- Debt collection
- Federal student loan debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Before all of this, I'm the one filing this complaint, and I give Consumer Financial Protection Bureau ( CFPB ) authority to investigate this claim and I do not consent to an electronic communications. I request all responses be in writing throughtheusps. I am filing to formally dispute the information contained in my credit report, specifically regarding the accounts below. Upon noticing inaccuracies in my report, I took it upon myself to reach out to the creditor to request validation of the debt, but to my disappointment, they failed to provide any supporting documentation. My concern pertains to the account in question, which is erroneously listed as a late payment account. I insist that you furnish concrete evidence of these accounts being late and, if such evidence is not forthcoming, I demand the immediate removal of the negative payment status associated with these accounts from my credit report. Please remove the negative status and late dates of these accounts XXXX XXXX XXXX XXXX/NELNET XXXX XXXX XXXX XXXX XXXX/NELNET XXXX, XXXX XXXX XXXXNELNET XXXX, XXXX XXXX XXXX/NELNET XXXX, XXXX XXXX XXXX/NELNET XXXX, XXXX XXXX XXXX/NELNET XXXX, and XXXX XXXX XXXX/NELNET XXXX.
|
| 10/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
My loan servicer is demanding payment on student loans by XX/XX/. I am enrolled at least half-time at XXXXXXXX XXXX XXXX . I reached out to the school first on XX/XX/23 requesting they complete the in-school deferment form and to update my enrollment status at nsldsfap.ed.gov. For 11 days ( going on XXXX ) they have 100 % ignored all requests. Now payment is due in 9 days and this will affect my credit and cause additional expenses/charges on the loan.
Nelnet has no live humans working there. They have no fax number. The email they give is fake ( it sends an automatic email saying they will never respond because they have not hired anyone to monitor emails ). They literally have no one working there to communicate with students. No valid phone number ( goes to another country to people who have no training/no willingness to correct this issue on their end ).
Therefore, there is no way for me, a student and person with student loans, to reach anyone at Nelnet to communicate my enrollment status and have the loan deferred. And since XXXX is unwilling to fill out the form and update the information at nsldsfap.ed.gov, this will put my loan in default which is inaccurate.
|
| 08/22/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I recently contacted Nelnet multiple times the past week. Firstly, my student loan was showing repayment to start in the year XXXX. I was told this was because of a borrower defense claim. However I contacted borrower defense and reviewed all paper work and these loans should not have been put into forbearance by Nelnet. I contacted Nelnet again and a supervisor stated that this was just an error and it should update. Now the payment date was 1 month later in XXXX when payments should not be in forbearance at all and should start in XXXX.
I just opened up the mail from my mail box ( physical mail ) and found a letter stating that I requested a forbearance and that my due date is now XX/XX/XXXX.
On all of the paperwork reviewed with borrower defense, I specifically asked for my loans not to be put into forbearance.
Now regarding my most recent IBR plan request, I also specifically requested for any loans in Forbearance to start re-payment immediately. However I received this physical mail nearly a week after that request.
I will not be responsible for any accrued interest that is capitalized due to this error on the part of Nelnet so please have this reviewed and fixed.
|
| 03/14/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Nelnet has falsely reported me to the credit bureau on financial aid I did not receive. I have sent the documents to them repeatedly. I had a XXXX XXXX, XX/XX/2014 - a few weeks after XXXX closed the doors on us in the middle of taking a test toward graduation and had already received money from the finance department of student loans and Pell Grant. No money was ever given to me. I have attached the documents and emails from that time period.
This link refers to XXXX lying to XXXX students stating they would transfer the credits and we would graduate on time. A Blatant Lie. They also took money and nothing happened. They didn't transfer the credits and I have emails to prove it. I withdrew from the school and never completed classes based on the consistent lies and not being forthcoming. These folk caused me to have a XXXX XXXX with the scheming and scamming. I was a XXXX student at XXXX and made the XXXX XXXX XXXX repeatedly. I lost hope in the system of furthering my education. Nelnet came in and have also made promises and not delivered. I have not taken these folk money and I don't owe it.
http : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 03/29/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I just re-applied for the REPAYE program. The year prior, my student loan payments were manageable. But I recently discovered that my loan servicer, Nelnet, that my new loan payment had nearly quadrupled. I was in shock. They stated that based on " their '' calculations, that they used my Adjusted Gross Income to come up with this number. By my estimation, this number is completely inflated due to the fact that Adjusted Gross Income does not account for all of the taxes that are taken out of your check. Mind you, this is even with having two children. Not only that but I was told that my only alternative was to apply for a Deferment, which would add even more interest on to my loans. Otherwise, I would have to default, where the corrupt US Department of Education can demand full payment and or garnish my wages. This system is rigged against people like myself, who are diligently making student loan payments on time, every month! I ca n't even refinance. I may have foolishly went to a for profit school, but unlike corporations, big banks and our current President, I can neither file for bankruptcy, discharge, refinance or default on my loans without being severely punished.
|
| 10/27/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Older American |
|
( XXXX ) XXXX you have No Standing in using my identification.
( XXXX ) XXXX your note is not binding because it was not completed in a federal lender who orginates federal student loans website required for electronic signatures by the U.S. Department of Education and the Higher Education Act who governs the federal consolidation loan and for other important issues.
( 3 ) Transuion do not send my complaint to any agenies. XXXX just you mentioning this in your letter violatates the Fair Credit Reporting Act for accuracy in reporting. XXXX remove Nelnet student loans off my credit report in 4 days.
( XXXX ) Nelnet I sent a complaint to the Michigan Attroney General Consumer Protection Complaint and Nelnet responded with tell her to contact the Default Resoution Group.. XXXX just XXXX mentioning for me to contact that agency violates the Fair Credit Reporting Act for accuracy in reporting on my credit reports I will not be contacting ED Default Resolution Group .
Nelnet your note was terminated XX/XX/2023 for not being done in the federal orginator lender website and other important issues. XXXX remove yourself off my credit reports immediately with in XXXX days.
|
| 01/28/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
My lender has been applying my payment to interest only and splitting the loans applying daily interest and charging me for the balance of the total loan offered. Despite the fact that I returned or only borrowed a portion of the original loan. My consolidation company has used the amount of all loans and applying that rate toward interest, by doing so the loan has been extended numerous times. I have been paying for this loan since 2006 and the loan balance has not changed. They are churning and creating new loans and using my original agreement to extend the contracts for another loan. This has happened numerous times as the original loans were for 72 months. I did not agree nor was I advised that this would be happening for the next 14 years of my life. I have tried to work with them but they offer a new loan agreement which would extend my loan payments further and do not offer to change original terms. As a private loan servicer they have no government oversight as consumers we have no rights or ability to change anything they only offer more loan products to extend the life of the loan and we are penalized for making payments late and or not agreeing to their terms.
|
| 06/29/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
the following accounts are appearing on my credit report, without any authorization, they do not belong to me, it is hurting me Identity Theft XXXX XXXX Account Number : XXXX This is not mine.
10. Identity Theft US DEPT ED Account Number : XXXX This is not mine.
11. Identity Theft DEPTEDNELNET Account Number : XXXX This is not mine.
12. Identity Theft XXXX Account Number : XXXX This is not mine.
13. Identity Theft XXXX XXXX Account Number : XXXX This is not mine.
14. Identity Theft XXXX XXXX Account Number : XXXX This is not mine.
15. Identity Theft XXXX XXXX Account Number : XXXX This is not mine.
16. Identity Theft XXXX XXXX Account Number : XXXX This is not mine.
17. Identity Theft US DEPT ED Account Number : XXXX This is not mine.
18. Identity Theft DEPTEDNELNET Account Number : XXXX This is not mine.
19. Identity Theft XXXX XXXX Account Number : XXXX This is not mine.
20. Identity Theft US DEPT ED Account Number : XXXX This is not mine.
21. Identity Theft DEPTEDNELNET Account Number : XXXX This is not mine.
Identity Theft XXXX XXXX XXXX Account Number : XXXX This is not mine.
Identity Theft XXXX XXXX Account Number : XXXX This is not mine.
|
| 09/10/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I contacted my servicer " Great Lakes '' during COVID-19 to determine when I needed to resubmit my IDR plan request. I also got an email from the company stating " Please send proof of your gross income by sending in one of the following : - W2 ( current year ) - Pay stubs ( indicate weekly, bi-weekly, monthly, etc. ) - Letter signed and dated from your employer and must include : - Gross income - Pay frequency ( weekly, bi-weekly, monthly, etc. ) - SSN and/or name '' I provided my W2. I then called 2 weeks later since I had not heard anything back and the representative said its finished and I just haven't received communication back yet but in her system I should be contacted soon. A few days later I received an email that the same thing as before. I was then told I need to give them my Tax returns. I did that and a week later now they want pay stubs stating my spouses income information is " unavailable '' yet its on the tax return I submitted and they are asking for only my paystubs which make no sense. I have been working on this for over a month and my application is due soon and I keep getting a run around from the company.
I can provide emails, etc if requested.
|
| 06/15/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I resubmitted my IBR application and sent Nelnet proof of income ( three times ) as requested. I named the files " Gross Pay. '' I am XXXX and pay my own quarterly taxes. I have nothing taken out of my pay by my clients.
I keep getting emails saying they can not approve my IBR plan ( which was already approved earlier this year by my prior student loan servicer before Nelnet took over and unapproved me ) unless I send them my gross pay. The last email I received from them was XX/XX/18. I sent them emails ( twice, once again on XX/XX/18 ) telling them that the proof of income is my gross pay, and I even named my files " GROSS PAY. '' Nelnet is purposefully delaying my IBR approval by claiming they still need documentation that I already sent to them. I feel they are harassing me. If they can not provide faster service and approval ( I submitted the requested documentation to them on XX/XX/XXXX ) they have too many clients. Their inability to respond in a timely manner is harming me.
They have my clients ' address and phone number. If they are not satisfied with what I sent them, they can call my clients and ask what they have paid me for the last 90 days or whatever.
|
| 07/27/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I was told loan was discharged in BK in XXXX. Now Nelnet is reporting negative to my credit report. In fact they were inaccurately reporting that i my student loans were in bankruptcy as of XXXX XXXX. They have since corrected that error, but now report that i am 90 days plus delinquent. I never received a notice due, late notice or anything from Nelnet. I spoke with Nelnet and they advised they had n't contacted me since XXXX XXXX and even then it was at wrong address eventhough my info is correct with the bankruptcy. Nelnet is inept and i should not be damaged because of their inadequacies. Their inaccurate reporting dropped my score over 70 points and cost me a job that i was offered. On the day i was supposed to start they pulled my credit and because of the score falling below minimum requirements i lost the job. I have since applied again and have been approved for a deferrment due to no income. I cant pay back a loan without a job and i cant get a job if nelnet wont correct their errors and take responsibility for their deficiencies. i.e they did not update their address, they did not properly filed the bankruptcy notice and they reporting bad info to credit report
|
| 06/20/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
On XXXX XXXX, 2017, I received an email stating the following : We recently sent you a letter to let you know your forbearance, deferment, or six-month grace period would end soon, and that your accrued interest would be capitalized ( added to your principal balance ). Now that the payment delay period has ended, we want you to know the total amount added to your principal balance was {$3000.00}. I never requested a forbearance or deferment. I have made my regular payments of {$340.00}. The email also stated that my new regular payment would be {$1000.00}, due XXXX XXXX, 2017. However, the automated phone system stated that my new monthly payment is {$710.00}, also due XXXX XXXX, 2017. I called and spoke to a representative and stated that my income-based repayment application was 3 days late causing the changes. I have had an issue with Nelnet every year when it come to renewing my income-based repayment. I work for a XXXX XXXX XXXX in XXXX. I need help with this issue as soon as possible. I had to take a deferment for the month of XXXX because of this issue, of course that means more interests and more debt, while the company figures out my new income-driven repayment.
|
| 07/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I sent a certified and notarized letter that was received by Great Lakes on Monday, XX/XX/2023. I am writing my final time to express my concern regarding the unauthorized reporting of my personal information on my consumer report. As a consumer, I am protected under 15 USC 1681a ( 4 ), which grants me the right to privacy. This implies that my nonpublic personal information should remain confidential per 15 USC 1681 ( b ). The unauthorized reporting of my information has violated my rights. I am deeply concerned that my nonpublic personal information has been reported to consumer reporting agencies, especially given the numerous data breaches these agencies have experienced. This is not only an inconvenience but also a violation of 15 USC 6801 ( b ) ( 3 ). Regrettably, I was not provided with these disclosures, nor was I given the opportunity to opt out of having my information reported. I am now exercising my right, as a federally protected consumer, to opt out of having this information reported. I insist on immediate action to rectify this situation. Failure to comply with these federal laws will leave me with no choice but to take legal action to protect my rights.
|
| 12/29/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have paid XXXX towards my student loan. The payments made in XXXX and XXXX of 2021 have never been applied to my account. Therefore I asked that they be refunded to me. It's been over 6 months of making my last payment and they have not returned my money or applied it to the account. I have names, emails, constant calls, recordings and so much information that my next steps after this if there is no resolution is to file a small claims motion and sue them for the money. They continue to lie to me and the CFPB. Checks were never issued nor mailed. New checks have never been issued or mailed. I've spoken to pod leaders, accounting and on and on. I do not care about loan forgiveness, I don't care about some XXXX response about covid. If the CFPB also can not get resolution they will be named in my motion filing in court. Nelnet is not in compliance with the SEC and SOX regulations either by withholding funds, not providing me statements and evidence showing payments made in my account as well. I will also file a complaint for those which there is recourse for. Nelnet owes me this money or they MUST apply it to the account within 5 business days. This is a legal notice.
|
| 06/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
XXXX I was enrolled in XXXX College in XXXX La. I completed my book work but had to do extern inorder to complete the course for XXXX XXXX. Due to me being around 7 to 8 months XXXX the school pushed back my extern to 6 weeks after I had my baby which was XX/XX/XXXX but before I could come off XXXX XXXX to complete the course the school unknowingly shut down for fraud.. They stole the students money and didnt pay the teachers it should be in public record.. I had been deferring and trying to fight having to pay for the loan because the school said that I was approved for free services but unknowingly took out loans and most definitely since the school closed with fraud, I shouldnt have to repay the loan that I didnt know about.. I feel all the late payments are inaccurate because I wasnt paying due to legal reasons trying to fight having to pay the loan.. the negative remark is the only negative on my report thats affecting my credit score. My taxes did end up getting took to cover the student loan which has XXXX balance now, but still with the late payments I feel thats not fair, and should be removed especially due to circumstances that are not my fault at all..
|
| 11/28/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
DIRECT STAFFORD SUBSIDIZED Loan issued XX/XX/XXXX for {$3500.00}.
This is what my account is currently showing : Total Borrowed : {$3500.00} Outstanding Principal as of XX/XX/XXXX : {$3500.00} Outstanding Interest as of XX/XX/XXXX : {$2.00} Why is the principal of my loan higher than the amount I have borrowed. I have spent an hour on the phone with XXXX XXXX XXXX/XXXX ( XXXX XXXX XXXX XXXX, GA ) and they could not tell me why this extra {$68.00} was applied to the principal of my loan. I have never gone below full-time enrollment- yet alone part-time enrollment. I would like to know where this {$68.00} charge came from and why it was added to my account.
I also would like to know why the Nelnet services do not explicitly breakdown the charges to date, to the cents- info the company has, yet the borrower of the loan can not access, and the interest accrued breakdown.
Also, why is the amount of my loan " paid to date '' lower than the amount that the loan was originated for? Why am I paying interest on the original amount borrowed if that original amount has not been paid out. I do n't believe that I should be paying interest on an amount that has not been issued.
|
| 10/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
Older American |
|
I was shocked to find out that my loans were transferred to Nelnet without any prior notice, and I only learned about it when I received their bill. To make matters worse, they had combined three loans, including two belonging to my XXXX children who were already in the repayment phase, into one bill, and I was charged {$490.00} for it. The statement was dated XX/XX/2023. When I called them to get more information, I was told to try back later as the hold time was over 30 minutes. Also, an hour before closing time, all calls were cut off. Online, when I attempted to check my account, there is either no phone number or a phone number that does not belong to me associated with my account, preventing access to account online. When I tried to contact their IT department, I was put on hold for 30 minutes and then disconnected. The live chat online was also unhelpful, redirecting me to a page with the same phone number and wait times of over 30 minutes. I need Nelnet to provide me with an explanation of the loans they are billing me for, the phone number associated with my account, and a possible correction, as I have never paid {$490.00} for a student loan payment before.
|
| 01/25/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
In XX/XX/XXXX I received a message from XXXX XXXX ( they are servicing my XXXX XXXX XXXX ) saying my loan was in natural disaster forbearance. I was not at all impacted by any natural disasters at that time and I did not request forbearance status. I called XXXX to ask what was happening. They stated that my loan was placed in forbearance automatically. This was the time of the Camp Fire so I can only imagine that their reasoning ( on the surface ) was that the loan originated in California ( I graduated from University of XXXX XXXX XXXX in XX/XX/XXXX I currently live in XXXX ). When I stated that I did not need forbearance the messaging was along the lines of " don't worry about it you can continue to pay. '' I logged in to my account yesterday to see that my auto-debit had been paused. Interest had been accruing. I was under the impression that my auto-debit would continue. I believe that XXXX intentionally manipulated and mislead myself ( and likely others ) under the guise of being compassionate in the face of a disaster. I have filed a formal complaint via the phone with them directly and requested that the interest be reversed. I have made the missed payments.
|
| 12/27/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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First of all, I did n't attend the school After about 6+ weeks. I ( formally ) a withdrew to take care of my Mother whom had early onset XXXX. I contacted the school after I I realized the U.S.Departmet of Education that the school had continued to have me listed as an active student. I applied and received a student loan discharge from " nelnet '' ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Now comes XXXX XXXX, I sent them ALL the necessary income statements, signed and notarized. Not satisfactory to them. I worked two ( 2 ) part-time jobs until my health began to decline again. I can do some work ( I have a ticket to work ). I 'm quite sure the USDE clearly has ways of verifying information, even without permission. I asked them to allot me more time to receive my W-2 's, to no avail. I need your help to resolve this matter, before they start tampering with my Social security, taxes or whatever means they need to snatch money I 'm intitled to. Now I able to work only ( 1 ) one day a week at XXXX XXXX cleaning the church. XXXX is scheduled for the first 2-3 months of XXXX to remove 2 ( two ) XXXX XXXX and and have them replaced with XXXX XXXX I 'm not THAT mobile. HELP!!!
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| 02/04/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I made a request with Nelnet back in XX/XX/2022 to receive a refund of all payments that I made during the pandemic, a total of {$5900.00}. I have called Nelnet multiple times to check on the status of this refund, of which I have only received a single check for {$1.00}. I have been waiting approx 6 months and getting vague responses with no genuine concern for the delay. I have also XXXX emails that are just copy/pasted with the same vague and unhelpful response. Beyond that... nothing. I do not feel that they are concerned with my request and I'm incredibly frustrated.
Nelnet has records of these payments. I even had customer service check their records on the total I am owed just to confirm -- so they are fully aware of how much I am to be refunded and how long it's been taking.
I was told that my refund request would be passed on to a supervisor but unfortunately have still seen no " escalation ''. I have decided to make a formal complaint as I feel I've waited patiently for far longer than I was promised ( initially XXXX weeks, but now I've waited for 20+ weeks! ) and I am desperate for results. Half a year for a refund does not seem acceptable whatsoever.
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| 01/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I have student loans listed on my credit report with Department of Education Nelnet. I have paid each month on a consisted basis since before the COVID 19 pandemic and currently. I did not ask to be included in a forbearance, because I want the payments that I make each month to reflect on my credit report.
The PROBLEM is Nelnet has not reported the specific amount paid each month on my credit report. Nelnet has only reported to the credit bureaus a statement that explains I am current without the specific amount displayed on my credit report.
I have contacted Nelnet 7 times regarding this issue. The representative explained Nelnet would reflect the specific payment on XX/XX/2021. Once again Nelnet fail to correct the problem. This is a HUGE issue for me because I am trying to purchase a home. If the specific payment does not reflect on my credit report, the loan company will have to include the entire loan balance in my debt. I am trying to take advantage of the new Biden Administration rule regarding student loans and mortage loans.
Again, Nelnet should report my current payment plan I am supposed to make each month and the amount I actually paid each month.
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| 03/28/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My Husband and I have been paying our loans through the company XXXX XXXX since getting out of school in XX/XX/XXXX and XX/XX/XXXX. We do have a variable interest rate on our loans but we just received a letter that we feel is not fair.
Every year our loans go up because of interest increasing but we received a letter on XX/XX/XXXX stating that they made a mistake with the interest rate between XX/XX/XXXX and XX/XX/XXXX and they didn't charge us enough. They are going to ask us to cover the cost of their mistake which coule be a lot of money. My husband owes over XXXX on his loan and I owe about XXXX ; so a year of lower interest could be thousands of dollars.
We already pay this company XXXX and XXXX a month and are struggling to make those payments.
Please let me know if this is acceptable I can attach the letters below There are no financials details as well, which is normal from this company.
In previosu years when our loans amounts increased instead of sending letters, informing us of our new bill amount, we get phone calls regarding late fees because we didn't pay enough money in the previous month.
They are very frustrating to deal with Thanks XXXX XXXX
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| 11/21/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Called Nelnet the following dates : XXXX XXXX XXXX XXXX Wait time to speak to a provider is over 3 -4 hours. On XX/XX/XXXX, remained on the phone for over 6 hours, Nelnet sends periodic emails saying " we will update you in 10 days '' but nothing is provided in an email saying what is being updated, what is the progress, and if anything is wrong with the application. For example, there was an issue with my application, I was not informed of this and instead after speaking with two different call center employees, including a manager, was I able to learn that one my my loans was categorized incorrectly. This information should have been communicated to me promptly, not sitting in a cue for 5 weeks. It appears that there is no incentive to help students understand their loan SAVE applications, and instead are incentives to keep the applications pending so the company can make more money off of people who have no income. Since I am kept so in the dark about the process, I have no idea if my application needs to be fixed or needs more information. Instead, Nelnet should be actively updating us on what they need, not waiting until we reach out to them 5 -8 weeks later.
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| 05/14/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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My current loan was in forbearance until XX/XX/2019. There is a letter posted to my account by the lender ( servicer ) stating repayments were to begin in XX/XX/2019. In XX/XX/2019 and XX/XX/2019, payments were debited from my account. My account overdrafted due to these payments being withdrawn from my account. The overdraft fee is {$37.00} per day. I provided the servicer company with my state assistance information, which they declined to accept. I asked why my payments began before the stated date of XX/XX/2019. I was advised that the money was owed to the company. The payments were to begin XX/XX/2019. On XX/XX/XXXX ( today ), 2019 another payment was debited. Now they are debiting early from my account. This occurred in violation of the letter the servicing company provided to me.
The loan states that the XXXX XXXX XXXX is the school I attended. I never attended school there.
I have been unemployed for XXXX years due to health issues. I am currently awaiting a decision on XXXX and have been on state XXXX and food assistance during this time. I have provided documentation in the past proving this. Nelnet now says that this is not acceptable documentation.
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| 07/13/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In XX/XX/2018, my student loans were acquired from XXXX by Nelnet and XXXX. Nelnet took over the federally subsidized loans and XXXX the private loans. Both appear to be divisions or entities of the same conglomerate. At the time of the loan acquisition, I had already rendered my XXXX monthly payment to XXXX. XXXX seems not to have received a transfer of the XXXX payment, but Netnet has. My Nelnet account is showing current, but my XXXX account has shown an incorrect delinquency since the transfer. Again, they are two divisions / entities in the same conglomerate, but can not communicate with one another to resolve this. I have called several times as well as sent in a statement for the XXXX payment made to XXXX twice. XXXX customer service is unhelpful and condescending - but the issue is that a payment that I have made is not being credited properly and I keep receiving factually erroneous delinquency notices with the corresponding indications that my account will be referred to collections. The loan transference from XXXX to Nelnet/XXXX was without my consent, has resulted in a higher interest rate and, on top of this, the monthly erroneous delinquency notices.
|
| 09/29/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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XXXX XXXX,2017 I 've decided to make things right showing proof to Nelnet student loan just took over my student loan by writing checks from XXXX - XXXX post dated showing what I could pay well unexpectedly events happen that left my checking account little that Nelnet started processing my checks I know that if they waited a couple of days my direct deposit would have solve the problem but no they kept processing more then XXXX leaving my checking account from a XXXX negative to almost a thousand negative I was devastated and left with nothing and have XXXX daughter 's to support I was miserable felt violated I called them as they say it 's up to the treasure not only did I called but sent emails a few times to stop processing my checks no response.The only thing in my name that was on good standing my child support direct deposit all of it to the mistakes I thought was doing right. I never recover from it. My whole life I had people take advantage of me and it never stops I 'm a single mom I 'm trying to get my life back at the same time care for my XXXX XXXX XXXX dad and look out for my older brother fortunately family has helped but it does n't fix what I had.
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| 06/30/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX I submitted an application to NELNET one of the Loan Servicers for the U.S Dept. of Education. The application request was for XXXX XXXX XXXX XXXX Discharge of all my student loans. I had become totally and permanently XXXX since graduating from college in XX/XX/XXXX. My Physicians have verified and submitted to NELNET well within each 30 to 60 days timeframe all the information NELNET requested, it 's been 2 years, and to date NELNET has refused to comply with the federal and state guidelines to forgive all my loans .I received on these dates - XX/XX/XXXX and XX/XX/XXXX pages of denial. ( NELNETS reason for Discharge Ineligibility ) " You did not provide the required documentation for the XXXX discharge and have not responded to our request to provide the missing information ; specifically, you did not provide clarification or missing information from you physician on your application and have not received an valid response. '' This was NELNETS reasoning after 2 yrs of processing my original application from the date of XX/XX/XXXX. Correspondence to NELNET via phone, fax, letter, certified mail has been submitted to them multiple times within 2 yrs.
|
| 10/31/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
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Web |
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I applied for SAVE on XXXX through StudentLoans.gov for my servicer, Nelnet. ( My loans were formerly serviced by Great Lakes. ) The payment plan was not applied, so I used Nelnet 's online form to request assistance. I received an automated reply on XXXX that I would not be receiving a reply. I tried calling, but was not connected after hours of waiting. I applied again through StudentLoans.gov for the SAVE IDR plan on XXXX After reading online that many people needed to upload their tax return to Nelnet 's documents portal, I proactively uploaded my most recent return. My account was put into " administrative forbearance '' and continues to accrue interest. I have been asked three times to make a {$5.00} payment to finish enrollment in the plan, and have made the payment twice. Doubtful that making the payment a third time is going to do anything, I tried to call, got disconnected, have sent another submission through the online form, and am now creating this complaint. Nelnet 's inability to properly and promptly process the SAVE IDR requests is resulting in financial harm to me as interest accrues. The lack of accessible customer service is salt in the wound.
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| 11/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Based on multiple calculators, including the studentaid.gov website calculator, my payment is higher than expected, possibly up to {$300.00} higher. I first contacted Nelnet in late XXXX after they suddenly switched me out of forbearance that was supposed to last until XX/XX/2024 after migrating from My Great Lakes ( and I waited XXXX hours on hold ). Since I gave consent for the IRS to share tax info they recalculated my payment amount and payment due date and they told me it could not be switched back ( giving me barely 30 days notice that a payment would be due ). Today on XX/XX/XXXX, after thinking the payment amount seemed higher than what I remembered, I plugged in my information into a few calculators and noticed what seems to be the aforementioned payment discrepancy. I contacted Nelnet again and was told payments could be recalculated, but that I still had to pay the higher amount this month until they can figure out what my payment will be ( unless I wanted to use one of my three payment hardship forbearance months ). I dont think I should have to pay extra if the payment is wrong, since it is not my fault that the payment was not calculated correctly.
|
| 01/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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The Department of Ed ( Nelnet ) is my newest student loan provider. They are showing on my credit report that these are loans being reviewed over the last 2 months, yet I have had these loans for over 60 months, actually since XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX My credit report shows they were opened in XXXX, which I do not understand.
I have been paying these loans on time ever since I was eligible to pay them back since graduating in XXXX. When the pandemic hit, student loans were deferred, allowing no payments to be made without penalty. I have {$0.00} in past due amounts and {$0.00} in late fees. Yet, Nelnet is affecting my current XXXX XXXX by saying they are reviewing it for only 2 months and reported these loans on XX/XX/XXXX.
I am writing because I would like these to be removed from or changed on my credit report. I am refinancing a mortgage and have great credit. This is affecting my credit negatively and unfairly. The CARES act provided assistance during the onset of the XXXX pandemic for student loans and this falls firmly under that category. I should not be penalized for this on my credit report.
The loan amounts are {$2800.00} and {$570.00}.
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| 07/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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XXXX Received a call from Nelnet saying they needed my information before they could tell me what the call was regarding about my account XXXX After requesting clarification before providing any personal identification information, as this call was unsolicited and from a number that did not match the nelnet customer service number, the caller refused to even give any high level information.
I ended the call XXXX After calling in the confirmed Nelnet customer service line I asked for confirmation of the earlier call and what it was regarding. They said it was to confirm my address XXXX After confirming the information, I asked about loan consolidation options. My goal was to identify what a weighted average interest rate would look like before committing to this option. I was told by the Nelnet representative that in order to find out what the interest rate would be I would need to commit to consolidating first and then find out how much it would be. When sharing that for any other loan type or refinance I could find out what the interest rate would be before committing but she confirmed that was not allowed by the Dept of Education and they wouldnt provide that
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| 10/17/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I scheduled a federal student loan payment for XX/XX/XXXX through Nelnet, my assigned loan servicer. On XX/XX/XXXX my payment is still showing as " processing ''. During this time interest is still being added to my account as if I haven't yet made a payment, unfairly punishing me for their slow payment processing service.
If this were a one-time issue it would not be a huge deal as the extra interest would only amount to a few dollars. However, over the course of a 10,15, or 20 year loan it could easily amount to thousands of dollars in extra interest paid due to Nelnet 's extremely slow processing service. This unfairly punishes the consumer with extra interest charges despite it being no fault of my own, and in turn unfairly enriches the servicer.
I've heard of many other Nelnet customers with the same experience and I'd like to this to be investigated and remedied as soon as possible. It's either not possible or extremely difficult to have your federal student loan servicer switched to a different servicer, allowing these companies to get away with things like this. It's incredibly frustrating, unjust, and should not be allowed to continue any longer.
|
| 03/24/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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I refinanced the loan through a separate lender ( XXXX ) because of lower rates. FirstMark Services purchased the initial loan from XXXX XXXX. XXXX disbursed the payments on 4 notes to FirstMark on XX/XX/2023 total {$43000.00}. I received 4 letters stating that the loans were PAID IN FULL. I am currently making payments to XXXX for the refinancing. On XX/XX/2023, FirstMark reversed the payments. The loan is active, accruing interest and late fees. I've spoken to XXXX XXXX customer service representatives and supervisors. No one has any idea as to why the payments reversed. In addition, I was assured that follow up, including resolutions would occur within 24-48 hours of my initial inquisition. I have received no communication other than notices of my account being delinquent. It is extremely frustrating that a lender reverses payments with no regard for the borrower. I was not contacted with respect to this action. However, as a result of their reversal, I was contacted about my account being past due. Had I not received that communication I would have never realized what transpired. I immediately logged into my account and noticed the reversal. PLEASE HELP!!!
|
| 11/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
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Account Name : Dept of Ed / NELNET Account # : XXXX Account Name : Dept of Ed / NELNET Account # : XXXX 15 U.S. Code $ 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt.
It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft!! Please delete these items IMMEDIATELY!
These accounts should not be furnished on my consumer report as they are in VIOLATION!!!
Under, 15 U.S Code 16816 - Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTRUCTION of th consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consumer I am demanding the deletion of the accounts listed IMMEDIATELY!
|
| 10/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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I applied for the SAVE IDR program on XX/XX/23. Initially, it looked like it was processed as it showed a new payment amount of {$0.00}, but I continued to get a notification on my Nelnet home page that it was still being processed and to allow 15 days. 4 weeks later it is still being processed, 4 of my loans were placed on the SAVE program, but the other 4 were placed on standard payment, totaling {$880.00} per month starting on XX/XX/23. There was absolutely no explanation, no email, or any other attempt at communication. Ridiculous.
After 2 hours and 45 minutes on hold, I was able to talk to an actual human, who did not know very much about it. She walked me through re-applying for the SAVE program for the other 4 loans.
In the meantime, my loan has started accruing interest and will continue to do so until Nelnet finally can finish 'processing. ' I am also unable to apply for PSLF until they finish my SAVE application, so it is setting me back months.
They have been totally unresponsive to emails, and it takes a whole day to get ahold of them over the phone. I can not afford a {$880.00} payment. Nelnet needs to be held accountable for their negligence.
|
| 06/06/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
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Web |
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Firstmark is reporting a student loan account with an incorrect original delinquency date, which is preventing it from aging off of my credit report. The account was originally under Nelnet ( see attached statement from Firstmark, page 2, under lender details ) in XX/XX/XXXX. It went into repayment per the promissory note in XX/XX/XXXX, and it has never been paid or brought current. From XX/XX/XXXX-XX/XX/XXXXI was in chapter XXXX bankruptcy. Firstmark purchased the loan & re-aged the account after my chapter XXXX bankruptcy plan was completed, and is reporting the account with an incorrect original delinquency date of XX/XX/XXXX. The account is scheduled to be removed in XX/XX/XXXX, but it should now be deleted due to its age.
I have attached the account statement & my chapter 13 bankruptcy documentation.
I notified the creditor in writing with no response after 90 days, then reported to credit bureaus and have received no resolution after 30 days. I do not agree that I owe this debt, the account is over the statute of limitations in my state, and the account has been reported as delinquent on my credit report over the maximum reportable time per the FCRA.
|
| 03/22/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
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Web |
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RE : FIRSTMARK SERVICES NELNET Inc. D
ear CFPB : There is an account listed as Firstmark Services that does not belong to me on my credit report. Firstmark services is a division of Nelnet.
I had federal loans that where consolidated, Nelnet no longer has servicing rights because the loans are with another servicer. Yet, their is still credit reporting activities going on with Nelnet and the credit agencies. The individuals at Nelnet/Firstmark are conducting illegal student loan collection and credit reporting.
They said I had a loan with XXXX and I attended the University of XXXX when I got the loan. This is false, I had never had a loan with XXXX. Yet they continue to say I am past due and failed to pay.
At this time I am consulting with an attorney who is experienced in student loans and credit reporting. I am bringing this to the attention to the CFPB because I believe their is an individual at Nelnet who is engaged in illegal credit reporting activities and collection.
The CFPB must investigate who is responsible for unfair, deceptive practices at Nelnet Inc. My attorney will be contacting them or a civil law suit may commence against the company.
|
| 01/14/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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My son received federal student loans while attending college at XXXX State University. The problem is that before the loans went into repayment while he was still attending college, the service provider Nelnet, compounds the interest. This makes it nearly impossible to repay the loan timely and get the principal paid. Last year, he made approximately $ XXXX in payments, and over $ XXXX was interest only. These are ffderal student loans, why does the government take advantage of our students. May be legal, but it 's not ethical. In addition, statements and Nelnet in general is hard to deal with and nearly impossible to get information that makes sense.
Son # XXXX is currently in college at The University of XXXX, and I 'm trying to make occasional payments to his federal student loans being service by Nelnet. I 've asked that the payments be applied to the interest so that when he begins repaying, the interest burden is n't so bad. Nelnet applies the payment to principal so that they can continue to compound the interest.
Nelnet statements and information provided about a student loan is very misleading and confusing.
Please audit and Nelnets practices.
|
| 07/05/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
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The dates i started to write down are as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( there were several more contact attempts/disputes that i deleted from XXXX ). XXXX is reporting an incorrect balance on 4 student loans that have {$0.00} balances. I've called XXXX, I've submitted online disputes, as well as submitted a copy of the last statement showing the accounts are paid ( {$0.00} balance ). XXXX has not done their job in verification of the information as they continue to show the wrong balances on the accounts. I've spoken with representatives and was lied to by the last rep who said the info was verified with the company Nelnet. I've called nelnet and they confirmed the account has a {$0.00} balance. XXXX is reporting I owe the following : {$5300.00}, {$7200.00}, {$5300.00}, and {$7400.00}. All incorrect!
I've spoken with representatives and written emails to correct with Nelnet on XXXX XXXX XXXX XXXX The representatives ensured that the issue would be corrected on their end, yet its still showing up on my credit report and causing issues with me purchasing a car as well as a house. Please correct this incorrect information. Thank you.
|
| 11/12/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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My loan was transferred to Nelnet. I was not notified. Upon looking a bank statements I realized my auto pay was not being taken out. I contacted the original loan holder who said my loan was transferred. I have never been late on a payment. I contacted Nelnet and they said my payment was late and they would waive my late fee. They asked if I wanted to set up auto pay and I agreed. I just called them to find out why the withdrawal never came out of my account and they told me I didnt follow the email. They never told me about an email. They took the one payment without an issue. I explained to the manager XXXX from XXXX, Nebraska who informed me that even if she listened to the recording of my first call when I set up a payment and auto pay, and found that I wasnt informed on how to set up auto pay I would still not get my late fee back even if I wasnt told about the process when I was under the impression that it was set up considering I had given them all my banking information checking number and routing. So even if they were wrong in conveying the steps I was still paying a late fee. I have never been late on a payment before having to deal with Nelnet
|
| 09/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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My student loans were transferred from Great Lakes to Nelnet this year. I had applied for the SAVE plan on XX/XX/2023. The federal student aid website states the application was reviewed on XX/XX/2023 by Nelnet and processed on XX/XX/2023. Through the SAVE plan, the monthly payment amount stated to me is {$72.00} on my application on the federal student aid website. My Nelnet account reflects a monthly payment of {$270.00} and does not reflect my repayment plan as the SAVE plan, but just a standard income driven payment plan.
I tried to call Nelnet on XX/XX/2023 to clear this up and see why my account is not reflecting accurately. I sat on hold for XXXX hours and was never able to connect with someone.
Their website constantly states they are experiencing larger than normal call volumes and long wait times. This company was not prepared to take on this volume of work and does not have the staff to do so. Considering my repayment date is right around the corner, I need to get this cleared up, like many other borrowers who are preparing.
I've tried utilizing the Nelnet FAQ page to see if maybe the problem was listed but could not find any such resource.
|
| 12/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
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On XX/XX/2022, I submitted a complaint regarding a federal student loan account that is serviced by a company named Nelnet. The reason for my initial dispute with this company as well as XXXX, was against the inaccuracy, incomplete and unverifiable information that is being reported on my consumer report pertaining to payment history. I submitted a complaint to Nelnet, XXXX, XXXX and XXXX. I am still awaiting the results of my dispute and investigation from XXXX and XXXX. However my case was closed by Nelnet and XXXX and deemed as accurate. My question to Nelnet and XXXX is how did you come up with the findings of your investigation? I asked in my previous complaint to be mailed with any and all documentations proving your claims, which you guys failed to do. My second question is how could a violation of the law be accurate? According to Cornell 's law, U.S. Code 1681a 2 ( a ) ( i ) it clearly states that transactions and experiences between the consumer and person making the report should NOT be included on a consumers report. Please explain to me why you feel you are above the law? I have also brought your unlawful acts to my attorney generals attention.
|
| 09/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
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My loan was transferred from XXXX to Nelnet back in XXXX. I started to notice that my credit score was going down XXXX points each month to the present. I received a letter from them stating that my loan was set back into repayment and into forbearance. Since I applied for the borrower defense. You can see the capitalization interest they have prepared on the loan. Plus they are now reporting that I'm not making payments on my loan. I never once contacted them to have my loan put into forbearance through the repayment process. You can look through the applications on the borrower defense and I indicated I don't want it in forbearance while it's under review. Overall, my current student loans should be under forbearance, but that is for the XXXXXXXX XXXX back in XXXX at XXXX percent interest. Under the current law, my credit shouldn't be affected at all. Nelnet keeps reporting to all the credit bureaus for the non-payment, which is hurting my credit on a monthly basis. I tried calling them and can't get a hold of them through their customer service department. The current hold times are over 2 hours long. Therefore, I can't get anything corrected with them.
|
| 06/13/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
My original loan was with XXXX XXXX as a private student loan. Sometime in XXXX it was sold to Firstmark Services a Nelnet company. I've made consistent on time payments to XXXX XXXX and now Firstmark since XXXX. They now told me my XXXX payment due XX/XX/XXXX, I'm behind on my loan and it was reamortized raising my monthly payment. I've never had a loan where you are suddenly behind on the balance causing payments to balloon when it was set up as a fixed amount per month. Its a variable rate loan, but that has always adjusted slowly and I made the new payment shown on my statement. So I dont understand how I'm suddenly so far behind that they raise the payment {$35.00} per month. I suspect something shady is going on with this new servicer and I've never heard good things about nelnet. The customer service rep said this was normal despite me saying reamortizing a loan suddenly is not something my 50+loans in my life I've ever seen. She said there was nothing I could do, and nobody else I could talk to and they didn't have a complaint line or ombudsman. There was no notification or anything that this was happening until I received my statement a week ago.
|
| 01/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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Request for an In-School Deferment was allowed and agreed upon by College attended at Fall 2021 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX department in early XX/XX/2021, through my loan servicer, Nelnet ( document attached ). With an agreed end date of XX/XX/2021. I've since have attempted to talk to representatives at Nelnet and Financial Aid 's Registration and Records of signing a new Forbearance/ Deferment agreement in hopes of extending postponing payment to their Financial Aid Department there at The College at XXXX XXXX with no success. The issue continues to be that their Financial Aid department, at the XXXX XXXX is in continued request of a large sum of money {$5600.00}, which I financially can not afford. I am now at the moment submitting complaints to studentaid.gov with regards to several other Department of Education websites, prior. In hopes of having them address my financial concerns as a student and working person here in XXXX New York. Can you assist me in postponing payments and become eligible for a payment plan through Nelnet XXXX? If so I would appreciate hearing back from your XXXX website and any additional questions you might have.
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| 05/31/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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I attempted to make a payment of {$9300.00} on XX/XX/XXXX to my XXXX student loan servicer, NelNet. I received a confirmation that this payment went through on XX/XX/XXXX. In addition to paying them this sum, I have an automatic payment set-up for {$250.00} monthly. Due to their electronic confirmation of my payment, I believed that I my outstanding balance would have been {$920.00}, then subtracting my automatic payment would have been {$670.00} Nelnet is claiming that this payment was posted to my account ( XXXX XXXX XXXX ) but then they got an electronic message from XXXX that " no bank account/ unable to locate account '' - despite me having used this bank account to make payments to this account as recently as of XXXX of last year. On XX/XX/XXXX I made a successful payment {$5000.00} using this exact same bank account.
Nelnet put a notice on my account that it is past due, despite my good faith efforts to make payments of {$9300.00} on XX/XX/XXXX and an additional {$250.00} on XX/XX/XXXX. I should only owe {$670.00} as of today, and due to the errors of NelNet or XXXX I now owe ( after re-attempting to make a payment of {$9300.00} today ) {$760.00}
|
| 11/25/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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On XX/XX/XXXX, I paid electronically $ XXXX XXXX. About 7-8 days later I saw that only 1/3 of it posted. I called them and rep kept telling me they never got the 2/3 of my payment and advices me to call my bank despite my insisting that the money had already been taken from my bank. He was rude and said he doesnt know what else to tell me but to call my bank. So I did. And bank tells me they nelnet took the money. I told bank nelnet claims they dont have it so I asked bank to pull money back. The next day nelnet calls telling me they found money but looks like bank taking it so can I call bank. Bank says cant reverse process so I pay back the 2/3 to nelnet on XX/XX/XXXX. About a week later again I see only 1/2 of this was applied. So I call them and ask where the other 1/2 is. And they said theyll look into it. But no one ever calls me back from solutions. I keep calling back and they give me the run around. Finally one was nice and on XX/XX/XXXX it got resolved. Now as of XX/XX/XXXX the money is missing again. I just called them today, XX/XX/XXXX, and their reps are being rude and giving me the runaround again. How do I file a lawsuit against nelnet?????
|
| 09/18/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
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I called Nelnet in reference to my student loan status and late payments. I was never late on any loan. I always had my loans deferred or a forbearance. The loan providers was late in processing the information on their end and in return marked my loans late. I want the information corrected. I called the agent with Nelnet and she went over my loans. They said when they got the loans transferred it was never reported late from Department of Federal loans. She told me to dispute it up to three times for the Credit bureaus to contact them and verify. All 3 Credit bureaus have not done the dispute process for correcting my reports. The accounts that need correction are as follows : Dept of Education/Nelnet XXXXXX/XX/XXXX {$5700.00} Account # XXXX ; Dept of Education/Nelnet XXXXXX/XX/XXXX {$13000.00} Account # XXXX ; Dept of Education/Nelnet XXXXXX/XX/XXXX {$1600.00} Account XXXX XXXX ; Dept of Education/Nelnet XXXXXX/XX/XXXX {$1900.00} Account XXXX XXXX XXXX Dept of Education/nelnet XXXXXX/XX/XXXX {$12000.00} Account # XXXX XXXX Dept of Education/Nelnet XXXXXX/XX/XXXX {$160.00} Account # XXXX ; Dept of Education/Nelnet XX/XX/XXXX {$55000.00} Account # XXXX
|
| 10/28/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Problem with customer service
|
|
Web |
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In XXXX I switched my Student Loans Consolidation company to an third party XXXX XXXX XXXX XXXX. XXXX XXXX was in charge of my federal XXXX XXXX of Direct and Unsubsidized and XXXX XXXX monies after the loans were closed in XX/XX/XXXX were stolen in the amount of {$10000.00} dollars. He kept my identity even after I tried to get it back because I hired him to submit my FASFA Loan Forgiveness Discharge Application to the Department of Education for XX/XX/XXXX Conditional Discharge and Cancellation in the amount of {$30000.00} Dollars. XXXX XXXX XXXX XXXX XXXX XXXX gave me harassing phone calls and every XXXX to XXXX months he wanted me to fax in my signature on file he said to keep forbearance records updated and instead of taking one year it took six years to complete the Application process and my loans were finally forgiven or XXXX by the federal government in XXXX from XXXX. Today I have a Zero Identity and nothing to show for it. My family suffers and he still has my numbers and harassed me through soliciting advertisements and junk Mail. I was scammed. I cant prove it but my mom can and I need her to soon. He isnt getting away with this. Thank You.
|
| 09/22/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Nelnet XXXX XXXX ( " Nelnet '' ), either through negligence or malice, has caused me damages as a result of their irreverent handling of tuition refunds.
Specifically, Nelnet has made multiple mistakes that have resulted in an ACH transfer being reversed, as a result of this reversal my bank account is likely to be charged one or more overdraft fees. Worse, Nelnet has purposefully delayed a refund of {$930.00} dollars in an apparent attempt to ensure that I would be charged overdraft fees. Outrageously, Nelnet has reordered their ACH transactions to ensure that withdraws are processed before deposits.
In detail, I have been owed a {$930.00} refund for over one week now. However, despite promising to provide a refund in a couple of days Nelnet has not even started the process of initiating a refund and has instead focused on withdrawing nearly {$4000.00} from my account in an out-of-order manner.
If Nelnet has processed transactions in their logical chronological order wherein the {$930.00} refund was executed first then it is likely that the current torturous activity of Nelnet and resulting damages may have not occurred or been limited in scope.
|
| 01/25/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
I reached out to Nelnet in reference to a several student loans they service for Department of education that are being reported on my consumer reports with XXXX, XXXX and XXXX after they denied my identity theft claim. I believe these accounts are erroneously listed on my consumer report. In response to my inquiry Nelnet sent me a generic form response and provided some additional copies of alleged account transactions. Furthermore on one document thay claim to be reporting the accounts on my consumer report correctly and accurately based on the fact that I allegedly acknowledge ownership over the accounts by applying for deferments/forbearances. They provided a " Deferment and/or Forbearance History '' document. I still reasonably believe that these accounts are being listed on my consumer reports are erroneous and should be deleted. The documents Nelnet provided to me do not prove that the accounts in question factually belong to me.
Please see attachment. I have attached documents that Nelnet used to determine that the accounts in question allegedly belong to me and ask for clarity in the form of additional documentation to support their claim.
|
| 11/07/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
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I hope this message finds you well. I am writing to bring to your attention some errors that I have discovered on my credit report. As per consumer laws, all information reported must be accurate and correct.
I have previously informed your company about these inaccuracies, and I am pleased to inform you that the item in question has been successfully removed from one of my credit reports. However, it remains on the other XXXX reports, namely XXXX and XXXX.
I kindly request that you promptly delete or correct this information on all three credit reports to ensure consistency and accuracy. It is important to note that credit plays a vital role in the purchasing process these days, and these errors have caused me a considerable amount of distress.
I appreciate your immediate attention to this matter. Please provide me with an update on the progress made in resolving this issue. Should you require any further information or documentation from me, please do not hesitate to let me know.
Thank you for your understanding and assistance in rectifying this matter. I look forward to a speedy resolution. Sent letter XX/XX/2023 and never received response
|
| 07/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
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I don't think missed payments should show up for my student loans. I have gone through XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I was not able to update my information or to communicate with the loan servicer as I was experiencing significant impairments from XXXX XXXX. Not long after I first started to need to start payments or do other options to keep the account in good standing, I was civilly committed to the state hospital in a locked facility with limited means for communication outside of the facility. I also don't believe I should have to pay the loan because I wasn't given the services I need by the school 's XXXX XXXX XXXX XXXX office. I requested assistance in various things and I even gave them a full doctor 's report from a thorough neuropsychological evaluation I tried to continue trying to communicate with their office but the administrator for it was changed and there was an interim replacement. But besides finding out the staff changed I never was able to get a response or any kind of communication with them after that. I ended up getting no assistance for my XXXX and I failed my classes and dropped out after the first semester.
|
| 06/22/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
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Respected Sir or Madam : I am following up with regards to my earlier complaint ID XXXX which was logged with CFPB.
The lender insists that for international student the only way to repay is through XXXX. As I alleged in my previous complaint there seems to be a nexus between the two firms where they are forcing students to ONLY use XXXX service which charges not only an exorbitant fees but also is very poor in managing the payment. Unfortunately in absence of any other solution offered through my previous complaint, I had no choice but pay through XXXX.
However, a payment that XXXX insists was posted on XX/XX/XXXX, ( Please see the attached receipt ) is still not reflecting on the firstmark system. They are insisting on reporting a late payment to the credit bureau when I have made the payment well within the deadline of XX/XX/XXXX ( Please see the threatening language in the attached email from firstmark ).
This is creating a lot of stress for me and my co-borrower and borders on criminal. We would be highly obliged if you please escalate this matter as it seems Firstmark seems to be taking your powers very lightly.
Thanks and regards, XXXX
|
| 08/01/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Complaint is against the company that handles the XXXX discharge for federal student loans. XXXX XXXX XXXX, As of XX/XX/XXXX, those of us who are XXXX and receive XXXX XXXX XXXX and are reviewed every 3+ years were suppose to be able to apply for XXXX discharge. Note this is a change from the original rules which stated that you have to listed as having a review every 5-7 years.
However, the website for the applications for XXXX discharge hasn't updated the online process. Their website was updated to say 3 years. HOWEVER, as soon as you start trying to submit online the second questions is " Does your XXXX notice of award state that your next scheduled XXXX review will be within 5 to 7 years from the date of your most recent XXXX XXXX determination? '' Also, their downloadable application also requires you to check a box that states 5-7 years between reviews, which is not in accordance with the new federal rules of XXXX years.
It doesn't let you proceed with a social security discharge if you answer no. This leaves those who are reviewed every XXXX years unable to apply for discharge, even though the rules allow us to as of XXXX XXXX XXXX XXXX
|
| 07/30/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My student loans had gone in default and were transferred to a collection company- back in XXXX I setup a payment plan to bring those out of default but the old information still shows on my credit report. In addition that company helped me consolidate my debt owed to middle XXXX XXXX XXXX into my loans that are out of default and back to being processed through Great Lakes and are currently deferred due to Covid 19. The XXXX old account information still shows on my report as well. This year I submitted a new fasfa and tried to reenroll at XXXX. I was told I still owed that account balance that I had thought was consolidated so I paid it to the school in order to enroll. After I submitted a complaint with you I noticed my consolidated loan balance went to XXXX rather than XXXX refunding the money to me during a current hardship as a single mother. I decided not to reenroll at the college due to a multitude of troubles that I endured while registering and with the financial aid awards being different than what I had been told in correspondence from fasfa. All the old holders of my loans before transferred or while in default are still showing also.
|
| 03/25/2021 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I was affected by the 2017 XXXX Data Breach, everything presented below is proof of fraudulence from that breach. Below are the listed violations and accounts with exhibits that have committed such violations. This company violated my consumer rights and heavily impacted my credit score on XXXX, XXXX, and XXXX by sending it to collections and on my credit accounts. I have no knowledge of this and want them removed due to fraudulence. According to the Fair Credit Reporting Act, Section 609 ( a ) ( 1 ) ( A ), " It states an entity, company, person, etc. are required by federal law to verify - through the physical verification of the original signed consumer contract - any and all accounts an entity, company, person and etc. post on a credit report. No consent by definition is identity theft. No permission was given to this company or any consumer reporting agency to have my consumer information which is a violation and infringement of my consumer rights and most detrimentally my rights to privacy as a consumer. By federal law any authorizations made from the extension of a credit card ( SSN, ID, or Plate ) should not be included in a consumer report.
|
| 09/07/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
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I enrolled and attended XXXX semester of on-line schooling through XXXX to receive my XXXX. I currently owe over {$3300.00} in school loan debt for services that I did not receive, but also I NEVER received my degree! When we started our XXXX semester, I struggled in finance and was falling behind on my assignments. I scheduled a meeting with a teacher at the XXXX XXXX location in XXXX, WI to try and improve my understanding of this course. After four hours of waiting, the teacher still " never '' showed. It was after this experience, combined with the many struggles with unsupported staff that I did not feel I should pay anything more for a failing educational support system. I expressed this to the campus board and to the on-line contact representatives. I wanted to make something of my life and improve my education and status in life ... .instead, I have another outrageous bill with nothing to show for it and felt there was nothing I could do ... .I just want to be heard and to know if there is any hope of filing a Class A Suit against XXXX or become another individual to enroll in the " mentioned '' Class A Suit that is being filed against them.
|
| 11/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
|
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I have noticed that Nelnet has a " XXXX '' option that offers to lower your interest rates by 0.25 % if used. Why can they alter the original loan agreement and selectively adjust interest rates? I am not sure if I trust this service. Upon reading about other borrower experiences, it appears that Nelnet utilizes the " XXXX, '' feature to control where payments are applied, including, using the loan payments for the lowest-interest loans while allowing the higher-interest loans to accumulate. Some reviews indicated that the imbalance of focusing payments on the lower-interest loans while allowing the larger-interest loans to accumulate actually resulted in having to pay more to Nelnet overtime erasing the supposed savings of the 0.25 % reduction and in some cases increasing the amount paid over the life of a loan. This entire practice and option seem rather suspicious to me. If they have the ability to adjust interest rates at will, what is to prevent them from raising my interest rates currently? In addition, if they have this power, am I able to simply petition them to set my interest rates lower? Any information is greatly appreciated. Thank you!
|
| 03/17/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
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I was told this XX/XX/XXXX that my Income based repayment plan would continue as long as I provided my tax information each year. Which I 'm sure I read when I started the XXXX many years ago. However I was never told what my calendar year anniversary was, or a specific date. Rather that I had just to provide my tax info once I had it. Now I realize that each year they 've added interest to my principle while I waited for my tax info to arrive and then to file it. The representative at Nelnet never stated a specific date but just a general statement, He said " once you 've got your tax info turn it in to us to continue with the XXXX ''. I 've just been told today by another representative at Nelnet that my XXXX lapsed for a period and over {$3000.00} has now been added to my principle and there 's nothing that can be done about that.That 's equal to or more than I will make in payments ... I can only guess that this has happened each year and they just gladly applied that to my principle but never called me to state if we do n't get " X '' information by this date you will get booted from the IBR. This is a terrible and deceptive business practice.
|
| 08/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
|
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This complaint is about Nelnet and my XXXX discharge. I sent them the award letter in the middle of XXXX and they have not given me updates while its being processed but instead has reported 9 new installment accounts and 9 new credit accounts on my credit report. I received notice on XX/XX/XXXX that you received my application. In that time, you have reported 9 new installment accounts and 9 new credit accounts to the credit bureaus. This, in turn shortened the length of time when I had the loans in my name and that reflected poorly on my credit report. The interest that you are charging me is inconceivable, and it increased my total amount due and owing according to the bureaus. You never sent me documentation of the interest charges that would accrue while I was under a decision of my XXXX before you notified the credit bureaus. I feel as though during this transition, reporting to the credit bureaus would be the least of your worries since I have given you my award letter from Social Security. During this process, my loans should have been held in a deferment or forbearance rather than reporting the negative information to the credit bureaus.
|
| 06/10/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
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Name : XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX fl XXXX XXXX : XXXX Phone number : XXXX 15 U.S. Code $ 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt.
It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft!! Please delete these items IMMEDIATELY!
These accounts should not be furnished on my consumer report as they are in VIOLATION!!!
Under, 15 U.S Code 1681b - Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consumer I am demanding the deletion of the accounts listed IMMEDIATELY!
|
| 10/19/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
After finding out that I was given wrong information that I dont qualify for student loan forgiveness and could have qualified for student loan forgiveness I requested to consolidate my loan into direct loans By contacting nelnet today at XXXX at XXXX XXXX mountain standard time. The representative stated that I should have consolidated by XX/XX/XXXX in order to be accepted. I stated I was given wrong information by a nelnet representative when I had called as I had asked if I can qualify for student loan forgiveness. Rep asked what day was this I said I dont recall what day and they stated they can look it up to listen but will have to transfer me to a manager as rep stated there is no notes stating rep on XX/XX/XXXX said that. I requested that she pull the recording and transfer me to a manager.
I was transferred to another representative by the name XXXX XXXX XXXX stated he is an account XXXX he said he listed to a call on XX/XX/2022 at XXXX where the rep did say I do not qualify however there is nothing they can do about it now he stated he will submit the complaint but I should have consolidated my loan into direct loans by the deadline.
|
| 03/08/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
|
|
Firstmark is servicing a Parent Plus loan through XXXX XXXX. This was a federal loan that I refinanced in XXXX.
In XX/XX/XXXX, I refinanced that loan again through XXXX. On XXXX XXXX, XXXX, XXXX wrote to confirm that it had sent an electronic payment to FirstMark for the full payoff amount of the loan.
As of XX/XX/XXXX, FIrstmark has not applied that payment to my account. They are still demanding payments and accruing interest, even through the loan was paid off more than 35 days ago.
XXXX has taken its time to respond to me, but on XX/XX/XXXX called to tell me they have confirmed that Firstmark received the electronic payment and they have continued to contact/escalate with FIrstmark to get the payment applied to my loan.
I have now had to make a double payment on the loan to avoid a mark on my credit report.
I've called Firstmark but their customer service won't provide any informaiton other than to say that they can't confirm whether or not the payment has been received until it is credited to my account. Firstmark is being negligent and untimely in closing out this loan to the point that it has had a detrimental affected on my finances.
|
| 10/11/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
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On XX/XX/2023, I applied for an IDR/ICR payment plan, including authorization for IRS to include my tax returns. According to studentaid.gov, It was reviewed, processed, and completed by Nelnet on XXXX XXXX XXXX I received no updates or email communication regarding the application. I called them twice to find out that they required additional proof of income even though they received my tax returns directly from the IRS. I uploaded the requested documents on XX/XX/2023 that they should have requested weeks prior via email - again, they sent zero email communication regarding my IDR/ICR application. Nelnet claims that they send updates every 10 days via email as well as requests for supporting documents. However, as of today ( XX/XX/2023 ), I have received zero emails from them regarding my IDR/ICR application. I had to call Nelnet to find out that they need those documents. As of today, Nelnet has yet to update my payment plan, still showing the traditional payback amount for monthly payments on my loan dashboard, and has not created a payment schedule. Student loan payments are restarting this month, and Nelnet appears to be in complete chaos.
|
| 05/18/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My wife and I recently refinanced her student loans with XXXX, who immediately sold them to this horrible company Firstmark.
Our first payment of {$370.00} was due on XX/XX/2021. Our bank paid them electronically on XX/XX/2021 in the amount of {$600.00}. First mark is claiming that didnt happen and if it did I have to prove it by sending them an email with pictures of the check front and back.
There is no check ... it was an electronic funds transfer. My bank helped us get copies of my bank statement, payment history and electronic confirmation number. I emailed it all to them and in response they emailed us back saying they could verify our identities.
Everytime I call they tell me no payments have been made, tell me to email, put me on hold, and then hang up. I've tried to start an online account but when I do they tell me I already have one ( I don't, I've never done business with them before ) when I request a user name or password reset they tell me I dont have an account set up.
They're taking our money, claiming they arent and demanding more. Not sure what to do. Why would our government give people like this a license to operate?
|
| 05/10/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
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My loans are in the process of being transferred from Nelnet to XXXX XXXX. I have automatic payment setup for my account. My XX/XX/XXXX payment of {$610.00} had been scheduled to be deducted on XXXX/XXXX/16. On XXXX/XXXX/16, my Nelnet account showed that my account marked as late. I called Nelnet to clarify why my automatic payment had not been processed. The rep stated to wait a day or two because of the weekend. On XXXX/XXXX/16 the payment has been deducted from my bank account, but it is unclear who has received it. My Nelnet account does not show the XX/XX/XXXX payment posted, which should have been applied on XXXX/XXXX/16. Nelnet shows on XXXX/XXXX/16 my account transferred. I have yet to receive my welcome letter with account number from XXXX XXXX. I called them on XXXX/XXXX/2016 and they state they have not received my loan yet. The rep stated it may take 30 days or more for my payment to be processed if it is not included in the transfer. I explained the amount has been deducted from my account so it is not of question of it being made but a question of who collected it. I have yet to receive an answer from Nelnet or XXXX regarding that.
|
| 12/15/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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I have now submitted three SAVE applications because of Nelnet issues/errors/incorrect information provided. My current SAVE application is still pending ( initial application was in XX/XX/2023 ). I have called Nelnet several times with wait times of up to 3 hours. I am being told that I now have to wait an additional 1-2 weeks to have something manually re-applied to my loan in order to allow me to make a {$5.00} payment to move to the SAVE account ( and since it is mid- XXXX, I imagine this will be a much longer wait due to the holiday ). I am concerned this will not happen before my payment is due in XXXX, and the amount is insanely high ( standard repayment amount ) and I can not afford it.
I also requested records of all past payments made to XXXX XXXX, my prior servicer. I was given vague records of payments made on closed loans that have since been paid in full. The records did not show last payments made on my current loans. I still need this information to verify that the Nelnet balance is accurate. I am not able to obtain these records from XXXX XXXX.
I need assistance resolving these issues, most importantly the SAVE application.
|
| 11/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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I received an email from Nelnet letting me know that student loan payments would resume in XXXX. My next payment would be due in XXXX. I made said payment an entire month early, on XX/XX/. Since I made the XXXX payment, I shouldnt have needed to make another payment till XXXX. At the end of XXXX my account said that I owed over {$900.00} and it shows interest. I made the payment already, so theres no way I shouldve owed {$900.00} and theres no way my account shouldve gained any interest. I made the payment and even emailed them to let them know that there was no way I owed {$900.00}. Paying the {$900.00} shouldve covered my loan payments for XXXX & XXXX, but now theyre telling me I owe a payment for XXXX. Its as if they took my early payment in XXXX and decided not to apply it to my student loan, while charging interest and falsely claiming I was late on a payment. I emailed them at the end of XXXX and have not received a response yet. It is also near impossible to get in contact over the phone. This allows Nelnet to pretty much do whatever they please while claiming theyre having difficulties leaving borrowers with no way to even contact them.
|
| 10/31/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
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Web |
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Last week i spoke to a rep regarding needing information that had my loan repayment amount and when the next annual review date would be so I could proceed with buying a house. I was not able to get the correct payment amount without the next annual review date. The rep was not able to access this information to me without submitting this as a correspondence letter. He said they are able to generate this as an email. He had not mentioned how long this would take. I contacted today, XX/XX/XXXX to follow up as I am signing a purchase agreement with a closing date of XX/XX/XXXX, that needs the annual review date they have given verbally over the phone. I waited 3 hours on the line and spoke to 3 supervisors that were not able to give me this information via email and said the letter would be reviewed to send in 7 weeks. We informed them about the closing date and the need for the letter. They have all the information and kept telling me my review date was XX/XX/XXXX and I asked if i could get a pdf scan of that page to submit while i wait for the letter and they said it has to go through a different company. I need this letter to close on a house.
|
| 06/22/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
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|
Web |
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In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.
Account name : XXXX XXXX XXXXXXXX # XXXX, Account name : XXXX XXXX # XXXX, Account name : XXXX XXXX # XXXX, Account name : DEPT OF ED / NELNET # XXXX, Account Name : US DEPT OF EDUCATION/GL # XXXX, Account Name : XXXX XXXX XXXX XXXX has violated my rights.
15 U.S.C 1681 section 602 A. States I have the right to privacy.
15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.
15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate
|
| 05/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
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Web |
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Nelnet who processes my XXXX XXXXXXXX XXXX is lacking in communication. I got a statement notice this morning ( XXXX XXXX ). When I logged on I received a message saying I was late on my payment by 12 days!
I messaged their customer service and told them I never received an email or paperwork saying the loan was going to start repayment. President Joe Biden extended student loan repayment due dates until XX/XX/2022.
When I told the customer service representative this they said mine doesnt qualify because its classified as XXXX XXXX XXXX XXXXXXXX, not XXXX XXXX XXXX.
At no time did I ever Receive any communication from Nelnet that said the previous two years of no required payment due to the pandemic was for XXXX XXXX XXXX only, and not XXXX XXXX XXXX XXXX.
Had I not looked at that statement today I would have been delinquent on my student loan and they would have tarnished my credit report.
This can be detrimental not only to me but others carrying a similar XXXX XXXX. This company Needs to communicate this type of information much more affectively. My guess is they didn't notify people because they want to collect late payments etc.
|
| 02/28/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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unfortunately your form wont let me check all the boxes for the issues i have had with my loan servicers.
first, they are unwilling to take my payment via visa debit card because i live and work abroad. they were able to take my payment for rehabilitation but refuse to accept payment to keep my loan current. they have been doing this for over 2 years. I have shifted from XXXX, to nelnet to XXXX XXXX.. I have the money and the desire to pay but they literally will not take my money.
also they have lied repeatedly about my options as my loan was defaulting.
they have harassed my family by calling many times asking them to pay my bill even though they have absolutely nothing to do with the loan and signed nothing on the documents.
im pretty sure you wont do anything but i am out of options, this situation has destroyed my credit and inflated my loan debt. the situation is insane.
i am out of options and have no recourse. there is absolutly no power here for borrowers its disgusting how little is being done to deal with this..
these companies are a scam and run as a criminal enterprise and no one is doing anything about it. its disgusting.
|
| 10/25/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I had all my loans under XX/XX/XXXX for almost 4 years, and then XXXX hits- all repayment pauses. After graduating from my educational program, I realized that have loans under the new plan " SAVE '' and a few other loans for some reason not under SAVE and in standard repayment instead. Called Nelnet and took 3 hours each time to get to the customer service. When asked why my loans are under different plans, they can not provide me an answer why and only told me that I can not change my plans under grace period. My interest is accumulating at the rate of almost XXXX per month. I really needed help. I had to re-applied for SAVE, and my application is already processed in XXXX XXXX, but until today ( XXXX XXXX XXXX ) Nelnet still says that my application is pending. Calling Nelnet has been a pain, no one is able to pick up calls and have to be on hold for 3-4 hours to get to speak to an representative. Even if I am lucky enough to speak to one they are not able to answer any of my questions. I think this is illegal/ incompetent if a financial institution is unable to answer my questions, that I can not communicate with about my repayment plans.
|
| 04/06/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
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XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX reported a negative trade line to my credit report without sending any verification relating to particulars in the amount of {$62000.00} for XXXX XXXX and {$2300.00} for XXXX. Nelnet Student Loan Servicing has also contacted me in efforts to collect alleged debt, ( in the amount of {$26000.00} ), in unlawful and unjust manners. They have contacted me directly via phone, mail, and email without my consent, as well as my family members who have no relations to the alleged debt. According to title 15-1692B of the FDPCA dealing with communication with third parties, the only way a collection agency can communicate about any debt, 1 ) they MUST have a post judgement from a court or competent jurisdiction or 2 ) prior to consent from the consumer giving express consent to a court of competent jurisdiction. This is in violation of New York General Business Law Section 349- Deceptive Acts, Section 380S- Identity Theft and title 15 U.S.C Section 1030- Access Device. The reporting agency did not follow laws under title 15 U.S.C 1681S-2 ( a ) - Duty of Furnishers of Information to provide Accurate Information.
|
| 04/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
XXXX XXXX XXXXXXXX please read this, and know that it has been fradualent in that I have done the service work as a XXXX XXXX XXXX from XXXX, and I have made well over the required XXXX payments and I have filled out paperwork many, many times, and each time I am denied this has impacted our family, and to me it is lies by the government about the programs and how to get loans forgiven my wife says that THIS is diffferent, and I reluctant to even work with you as I have been lied to basically scammed in this process whey tell us you are going to forgive the loans and then just pay lip service to it are you guys for real? will you actually work with an XXXX Veteran who also worked with XXXX XXXX XXXX for XXXX years, along with XXXX XXXX XXXX and XXXX XXXX
Send this to the federal government, send this to the company that I work with with my loans NELNET To me, it has been a scam as I have fulfilled all the requirements and been told no so many times Please help. Why the XXXX did i join the XXXX, why did I work with XXXX XXXX XXXX, etc.
Why make those XXXX payments? ETC.
You set the terms, then you did the lie by not abiding by the terms.
|
| 12/03/2021 |
Yes |
- Debt collection
- Federal student loan debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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My husband and I had federal student loans from our XXXX and XXXX education and we needed to consolidate to be able to afford to repay them. We were told Nelnet was a servicer of our federal student loans and so we assumed we qualified for the cares act COVID relief. Once the announcement of the relief was made we stopped paying our loans but just discovered nelnet is reporting our loans as defaulted. When i asked why they said that it was only for people with dept of education loans ( which ours were ) but that nelnet was a commercial servicer. This was never explained to us and seems exploitive since we would have never turned down the benefits and protections of federal student aid. We are now facing default and nelnet has not provided any support of guidance for what we know is a mistake. We know we are not the only borrowers who assumed we had relief during COVID and you can see from our payment history that we only stopped once we learned of the cares act relief for federal student loan borrowers. Our credit is ruined for XXXX XXXX and we need legal support to address the predatory and neglectful nature of nelnets financial practices.
|
| 10/05/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
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On XX/XX/XXXX I requested my reinstated loan groups from my covid pandemic refund to be put on to my previously approved SAVE repayment plan.
I had to do this because when I checked my student loans account on Nelnet, there were 3 reinstated loan groups that were NOT on the SAVE repayment plan. This can all be verified via the attachments ( call history, screenshots of my loan groups not on SAVE plan ).
The Nelnet # called is XXXX. The customer service representative told me they submitted my request to the Repayment Plan Enrollment team, and also told me that it would take 5-10 business days to process the request. It is now XX/XX/XXXX so it has obviously been more than that amount of time. I have already had to pay for XXXX as I opted out of the 1-month on ramp under the belief that my reinstated loans would also automatically be put under the SAVE plan. This obviously did not happen either.
I want Nelnet to expedite my request and immediately put my reinstated loans on my ALREADY approved SAVE plan. They have my approved SAVE application so I don't know why this is so hard, unless they are intentionally trying to get money from me.
|
| 02/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
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Web |
|
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I applied for borrowers defense to repayment in XX/XX/2021. I accidentally checked no to the administrative forbearance piece on the application asking if I wanted the loans in administrative forbearance. I have recently realized my loans serviced by Nelnet could have been in forbearance this entire time. ( Didnt read carefully enough when I applied ) My school is on the list of schools in the XXXX XXXX XXXXXXXX XXXX and since they are commercially held XXXX XXXX, if the case results in loan forgiveness, I wont get any of this money back, so I want them placed into administrative forbearance until there is a resolution. Ive called both Nelnet and the Department of Education several times with each telling me they cant do anything and placing responsibility on the other. I filed a complaint with the Federal student aid Ombudsman and got a cookie cutter we cant help you email telling me yet again to deal with Nelnet. I responded to the email as it stated I could do and received no response. They just closed the complaint. I really could use some help getting resolution to this matter if you can please assist. I do not know where else to turn.
|
| 11/09/2022 |
Yes |
- Debt collection
- Private student loan debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I was notified by XXXX of action on my account for a Nelnet loan disbursed to a recipient in XXXXXXXX XXXX dispersed on XX/XX/XXXX of XXXX for {$3100.00}. I contacted the company, the school XXXX XXXX XXXX XXXX XXXX. I filed a police report with XXXX XXXXXXXX XXXX XXXX XXXX XXXX and contacted XXXX as well. In addition to this incident, I have been indentated with identity theft and fraud and scammed since XXXX. I have submitted FBI tips and I have also submitted XXXX XXXX tips. Including XXXX XXXX XXXX XXXX, XXXX, XXXX, XXXX, XXXX, employers email addresses and employers email, employers XXXX account used for creating account access using my name and identity. Phishing emails and messages and texts and DVR eavesdropping and cellphone hacks. XXXX, XXXX, XXXX, XXXXXXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX cyberattacking and all kinds of calls from different places. Also my taxes were filed in an attempt to set a payment for the XXXX offset by the XXXX returns and my taxes were not processed. I went to a tax service in XXXX XXXX and they wanted to charge me more than the tax return itself and more the amount for the entire thing. Very odd.
|
| 06/27/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/2022 U.S. DEPARTMENT OF EDUCATION/NELNET received an EFT/ACH payment . Confirmation Number was received and confirmed on date, XX/XX/2022, of respective payment was made to the U.S. DEPARTMENT OF EDUCATION/NELNET in the amount of {$16000.00}. Furthermore, U.S. DEPARTMENT OF EDUCATION/NELNET used my open ended credit plan in accordance to 16 C.F.R. 433.3 ( b ) ( 2 ) to furnish this account which furthermore proves they did not extend credit to me in regard to this alleged debt. Notice it is fact that I, the affiant am aware that the false character of the amount in debt is a violation of U.S Code 1692e ( 2 ) ( a ). Affiant has proof of this violation as the U.S. DEPARTMENT OF EDUCATION/NELNET alleges I owe a debt, yet the account shows the billing in a positive amount. How can I pay into an account which is already positive? Pursuant 18 U.S. Code 8 Obligation or other security of the United States.
Notice in fact that affiant is aware that all obligations of debt is the responsibility of the United States.
Please adjust this account to a XXXX balance with an alleged debt, If you can not provide all documentary evidence requested.
|
| 01/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I, XXXX, the natural person has in fact been a victim of fraud, copyright infringement, as well as the fraudulently obtaining of my information, in order to " furnish '' some report. At this time I HAVE NOT AUTHORIZED OR GIVEN WRITTEN CONSENT to the following companies, and to furnish anything on my consumer report. It is my constitutional right to be secure n my papers as well as privacy. THE US DEPARTMENT OF EDUCATION 'S NELNET, AND XXXX XXXX XXXXXXXX XXXX XXXX XXXX have in fact fraudulently placing collections '' on my consumer report. Pursuant to 15 USC CODE 1681 B this is illegal to furnish a consumer report without the consent of myself, 15 US Code 1692J - Furnishing deceptive forms in harassment, trying to coerce me into a " debt. I never and will never have. Also 15 US Code 1692B, a violation in stating I owe adeb, in addition, to 15 US Code 1692 D, in advertising my information and coercing lies. I am enforcing my consumer rights, and constitutional rights. I demand for these account to be removed and deleted immediately. Given They have no standing or proven written consent in the authorization of furnishing anything on my report.
|
| 08/19/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I had this loan with XXXX XXXX and it was transferred to First Mark Services in XXXX. Since then, I've had several issues with FMS doing whatever they felt was needed without asking permission. They've changed the terms of my repayment without notification or asking. I submitted a prior CFPB complaint when this happened. I also noted in that complaint that FMS 's actions violated my contractual agreement with XXXX XXXX and potentially nullified the contract itself. On XXXX I called in and spoke with XXXX about my monthly payment suddenly changing from {$170.00} to {$120.00}. XXXX told me that every XXXX the loan was reamortized which resulted in ~ $ XXXX/month reduction. She also claimed this is something that happened with all servicers in XXXX, but is not something I dealt with previously. Once my loan was set at a fixed interest rate and term - there should be no reason for my monthly payment to fluctuate. This is not the first time FMS has stepped outside the original terms of my contract, therefore I am reserving my right to declare this contract null and void. I had to call back and read this over a recorded line to XXXX for accuracy.
|
| 01/13/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Per Department of Education guidelines I am entitled to a refund of all money paid towards my student loan after XX/XX/XXXX of 2020 due to the pandemic and laws passed to all lenders and borrowers which suspended payments. I continued to pay unaware of this and while out of work due to the pandemic. I am still unemployed. I have requested a refund of {$650.00} that is badly needed yet Nelnet continues to give me the run around for the past 6 weeks or more. They have removed all payments made to my account for {$650.00} but have not refunded it to me. They have stated they would but not for 8 weeks with no reasons why. The money must be refunded immediately per the Department of Education in the same manner paid which was ACH draft from my savings account. They are refusing to do this as well and want to send me a check. I am not waiting 2 months for a check especially since money has already been removed from my Nelnet account. I have grown tired of their poor customer service and suspect lending practices. Now they are holding my money hostage. It's enough. Their customer service staff are rude, inconsistent and not handling this properly.
|
| 10/24/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Older American, Servicemember |
|
I type a full " box '' describing my complaint and had just started the first few lines in the box requesting the desired outcome. Then suddenly your complaint form disappeared. So, I will try to pick up where I left off XXXX XXXX XXXX. I wish to continue making student loan payments as I have for over ten years to a reputable loan servicer which may or may not be Nelnet in XXXX XXXX. To date, I file a complaint with the Arkansas Attorney General XXXX XXXX XXXX and included the information in the first box ; now disappeared a few minutes ago. We believe the Arkansas XXXX XXXX XXXX ( XXXX XXXX AR ) may have provided our " private information '' including Soc Security nos. for both me and my wife, birthdates, checking account nos., etc. We worked with AR XXXX last summer XXXX and we were shocked to learn our student loan was placed in forbearance for one year which we did not authorize. In the alternative, Nelnet may have provided our " private '' information to loan companies like XXXX in California.
You say not to provide " your ( our ) name, account no., address, Social Security numbers, etc. So hope someone at CFPB sees this. Very odd.
|
| 09/28/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I refinanced my federal student loan of {$30000.00} with XXXX in XX/XX/XXXX.
On XX/XX/XXXX, after XXXX 's announcement of student debt relief, I called Great Lakes regarding getting my federal loan reinstated via a refund to XXXX under the CARES Act since the payment/refinance was made in XX/XX/XXXX. I was advised that they would happily do so and would be sending a refund check to XXXX and the balance would be reflected on my Great Lakes account within 30-45 days.
On XX/XX/XXXX, I called Great Lakes to check in on the status of my refund, as it was still not reflected on my Great Lakes account. I was told that my refund request was rejected because they " received new direction that they are unable to refund third parties. '' According to the Student Borrower Protection Center 's press release on XX/XX/XXXX, " refunds are available to borrowers who refinanced their student loans during the payment pause into private loans, such as those offered by XXXX or XXXX. '' I would like Great Lakes to reinstate my federal loan since it was paid during the payment pause, so I can be eligible for and receive the {$20000.00} forgiveness I am due.
|
| 09/15/2021 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
During COVID i had taken a break from studies to travel as I was affected by it. I set up auto payments to my XXXX XXXX account to pay for my loans as I would be responsible for them while I was out of the country. Upon returning I was met with delinquent charges on my credit account from a new lender, Firstmark who had bought XXXX XXXX student loans. In all my credit accounts I maintain a strong history of paying on time and I feel these delinquent charges are in error and is not my fault. When Firstmark took control of my account all auto payments went void, and within the first month of nonpayment my account went into delinquency. I received no correspondence while away. When I came back home I was able to get in contact with Firstmark after discovering delinquency on my credit report. I had to update the phone number, email, and mailing address they had on file. When I called a second time they said its been on file the correct way the entire time, which was a lie. I wanted to pay a large sum of money down and go into forbearance as I pay the remaining loan off but the terms of forbearance void any credit retraction plea on their end.
|
| 10/24/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
In XX/XX/XXXX, I received notification regarding garnishments for lack of student loan payments. In XX/XX/XXXX, I signed up for the XXXX XXXX Program through XXXX XXXX XXXX XXXX XXXX Maryland ( no longer in business ) and successfully made my required payments. In XXXX XXXX, my employer advised that garnishment would begin on XXXX XXXX, XXXX for failure to pay my student loan, although I was told that completing the XXXX program would prevent this from happening. As of XXXX, XXXX, my wages have been garnished ( bi-monthly ) however, I do not know who the payments are being made to and why my monthly payments through Nelnet are also being required?
I have been consistently making daily attempts to contact Nelnet with no prevail. The wait times are extremely long two-hours or more and no results. I have filed a complaint through XXXX, and their response is that they have attempted to reach out however, there is no record of that from my end.
As a XXXX XXXX teacher in a public school I do not know what else to do as I am unable to endure both a wage garnishment and making monthly payments.
Help is needed!!
Sincerely, XXXX XXXX XXXX
|
| 10/14/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
XX/XX/XXXX : I completed SAVE application to begin paying loans for the education I received. Note that I am approved for {$0.00} payments until XX/XX/XXXX, which is 15 months from the time this application was completed. Said differently, I am not required to pay anything for another year due to my situation.
XX/XX/XXXX : XXXX weeks after my SAVE application had not been finalized by Nelnet and 3 weeks since their last update on my application, I submitted a CFPB Complaint regarding the change in my plan, monthly payments, and for clarification on any information they may require for me. Note that Nelnet promised they would provide 10 day updates and it had been 3 weeks since their last update.
XX/XX/XXXX : Nelnet responds with completely misdirected information about my current plan, all of which I am fully aware of. They provided no helpful information related to my CFPB Complaint. They proceed to tell me my current payment which I already know through my account and do not need any specialized advice for. The complaint I submitted previously should not have been closed because no useful information came out of Nelnet 's response.
|
| 06/23/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Dates : XX/XX/XXXX, XX/XX/XXXX. Company : Nelnet , Inc .
On Monday ( XX/XX/XXXX ), Nelnet contacted me ( phone call with a follow-up email ) to inform that I may quality for the Public Service Loan Forgiveness program ( PSLF ), encouraging me to apply for this program. On Thursday ( XX/XX/XXXX ), I contacted Nelnet with a few questions about the application. After being directed to a Nelnet PSLF specialist, I was told the following : Only full-time/permanent jobs qualify toward the PSLF program ( seasonal/temporary full-time jobs don't qualify )- If you worked for 5 years and was in the PSLF program and got laid off ( had an involuntary break in your work history ), you would lose those previous 5 years of payments toward the PSLF program - Having breaks in your work history ( layoffs, career break, transitions between jobs ) may disqualify you from this program, even if you currently participate in this program - It is recommended for those with a lot of student loans ( example given : {$100000.00} ) to pursue the PSLF program ; it doesn't make as much sense for those with smaller amounts of student debt to participate in this program
|
| 12/16/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
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I have had THE most worst problem trying have the loan people help figure out how to work out something REASONABLE for my situation and in the meantime the interest rates have way, way more than quadrupled my original student loan and also in the meantime i had medical issues that prevented me from being able to work for quite some time and had to move as well. These issues were overwhelming enough without the student loan matter. I just felt I was going around in circles with the {$5.00} over a 6 or 9 month period of time where the interest, as you already know, was still compounding ... ... Please, please is there anything or anyone that can help me???? I have been so afraid to even open my mail when I see who it is from and I do know that does not help matters one single bit. I am just so miserably, miserably scared and overwhelmed with this!!! This has been weighing so so heavily on my shoulders since 2010. AND on top of it, i didn't know that there were not only one BUT two lenders involved in this : NELNET and XXXX XXXX. I am not stupid but in my opinion, i feel the way the whole student loan process is worked is just a bit shady.
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| 02/10/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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After submitting documentation to change from XXXX to REPAYE XXXX to Nelnet, I was entered into a forbearance that I did n't want for XXXX months. I noticed that my application was not being processed ; when I called, I was told that I needed to enter into the forbearance and make a payment of only {$5.00} for that month. Weeks later, I still was n't entered into REPAYE ; when I called again, I was told that I had been entered into the " wrong kind '' of forbearance and needed to wait another month. No payment was charged at all for a third month.So, my overall repayment period has extended 3 months. Because of my payment plan, and the likelihood of claiming XXXX, I will end up making XXXX much larger payments years from now instead of XXXX smaller payments in XX/XX/XXXX-XX/XX/2016. I would much prefer to make retroactive payments and pay my loans off earlier.
Unrelated to that issue, I submitted documentation of my public service for future PSLF. My Nelnet loans were paid off by XXXX on or about XXXX XX/XX/XXXX. But, Nelnet charged an auto-debit payment on XX/XX/XXXX, and does not appear to have credited my account with that payment.
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| 11/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I consolidated my loans back in XXXX. I was not placed on the XXXX plan as requested. I had to call 3 times to find out why and was told repeatedly that is the plan I requested and I should be on it. Then it turned out I needed to submit more information ( that I already submitted when I consolidated ) so I did that. While in this process I asked for all documentation related to my loans and my consolidation- they did not send me what I requested.
My payment amount came out to be about $ XXXX nowhere near what student aid states it should be for the XXXX plan. Student aid says my payment should be between {$400.00} and $ XXXX that is calculated with higher income than Nelnet is using. I called again. Nelnet stated that the amount was wrong and I needed to submit a new application. They could not do it online. I had to fill out a paper application and upload it. Once I was moved to SAVE, they told me my payment would be {$1200.00}. Again SIGNIFICANTLY higher that student aid.
I am now in a forbearance collecting {$40.00} a day in interest. I can not afford the {$1200.00} a month payment- I work in public service and have XXXX kids.
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| 08/08/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account information incorrect
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Web |
Servicemember |
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I'm a XXXX XXXX XXXX XXXX XXXX XXXXXXXX veteran since XX/XX/ I had XXXX separate loan companies for my student loans. I applied for discharge through Nelnet in XXXX and received a letter from Great Lakes dated XX/XX/ that my account was closed and they updated my credit information in XXXX that the account was closed. NELNET LNS never updated my information with the credit companies so I filed a dispute XX/XX/ through XXXX on XX/XX/ the dispute was updated with no change. I logged into my Nelnet account that shows a balance of {$0.00} at that time, I then called them and asked about the dispute and was told that the information on their side shows I still owed around {$120.00} when I asked how that could be because it's a discharge from Dept of Ed all I got was the run around from the person that it was possible to still owe money which I knew was not true. I figured I would wait a while and see if my credit info gets updated as of today it is still on my credit report. I just also logged into my Nelnet account and instead of a discharge it shows a payment on XXXX of other and yet I still have an incorrect balance on my credit report.
|
| 04/04/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Good Morning, My understanding around re : federal student loan payments, is that I am allowed the option to apply excess payments to the principal of my loans.
I have Stafford and Graduate Plus Loans through Great Lakes, for my graduate school loans.
Prior to the pandemic, I did not often have the opportunity to make excess payments to my loans. At this time, I understand my loans to be in forebearance, due to the federal order. I have begun making excess payments on my loans. However, Great Lakes does not allow for the excess payments to be applied to anything other than the interest, if there are loans with interest. I've noticed their website specifically states that excess payments must be applied to the interest first, then the principal.
Please help clarify this situation. Have I misunderstood the law? Or are they blatantly being allowed to violate the law in plain site without repercussion?
I have attempted to contact them through their Contact Us service. I do not have the time to call, as I am a XXXX XXXX, on a XXXX XXXX XXXX, embedded in a community hospital, and we have been swamped. I have not received a response.
|
| 11/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I requested a switch to the SAVE plan in XXXX, XXXX, and filled out the requisite form on Nelnet 's website. I have not received any updates or correspondence from them since. Three weeks ago, I logged into my account at Nelnet and saw a notice ( attached below ) that they can not process my application unless I pay a fee. However, they do not state the amount owed or provide a means to pay this mystery fee. The notice says I should have received something by mail or email re : the amount due and how to pay it, but I have never received anything from them. I emailed Nelnet two weeks ago and requested clarification on this issue, but never received a response. Attempts to reach them by phone have proved futile due to hold times in excess of four hours with no call-back option. Presently, the Nelnet site says I don't have any payment obligation until XX/XX/XXXX, but that makes no sense. It says I have {$0.00} at this time despite the notification to the contrary ( the mystery fee ).
According to posts on XXXX XXXX interest may be accruing during this time, yet I have no idea what amount I need to pay to cover my interest each month.
|
| 06/02/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XX/XX/2021 I spoke with XXXX XXXX representative about co-signer release. The representative verified that the loan meets the required payments ( 48 on time payments ). However, because they are being sold to XXXX, which is really NELNET, a big education loan holder, they will not take the application until the change takes place.
The earliest I could apply for this is XX/XX/XXXX. The representative indicated that it would be just a matter of filling out the application.
XX/XX/2021 I contacted XXXX the first week that I could inquire about the co-signer release form. Due to being backlogged from transitioning from XXXX XXXX, the XXXX representative stated that I would not hear back from them regarding my request for a co-signer release application until at least XXXX.
XX/XX/2021 I received a letter from XXXX stating that I did not meet the requirements for the co-signer release application due to delinquent payments from almost a decade ago. This completely contradicts what I was told by the original lender, XXXX XXXX, and, due to a backlog, my request was backlogged and now void under the new rules of the new loan holder, XXXX.
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| 10/11/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I had student loans with XXXX. The TOTAL payment for the loans under my income based repayment plan were {$220.00}. Nelnet took over the loan in XX/XX/XXXX. They now claim I owe them {$270.00} each month. I did not re-apply for the IBR program and am not due to do so until XX/XX/XXXX. How can they just change my payment amount? Additionally, I have placed several phone calls to them where I have gotten various answers to my questions. At one point the customer service rep said that they did not increase my payment amount and that they couldn't. She told me to continue to pay what I was paying to XXXX. I have since recieved a letter from them. THey removed my 2.5 % interest rate reduction for a late payment. WHAT late payment? I've paid EVERY payment on time. When I attempted to resolve this issue they said that they would not return my interest rate reduction, despite increasing my payment amount and despite every payment being made ON TIME, month. I have spent over an hour on the phone with them over the past several months. I was given false information, which I relied upon to my detriment, then they refused to rectify the problem.
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| 09/14/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Older American, Servicemember |
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XXXX XXXX XXXX XXXX shows check was deposited by NelNet. Check was for {$4100.00} to pay off the balance of our Parent Plus loan.
XXXX XX/XX/2023 No change in our loan balance. I called and they found check. I was told it will be processed.
XXXX XXXX I called again as there was still no change in loan balance. I was told they will submit a request to get the payment processed. Advised me to call back on XXXX XXXX if nothing has changed in our account. Our account shows interest accruing but I was told they would back date the check to XX/XX/XXXX so no interest will need to be paid.
XXXX XXXX On hold/waiting for call-back from XXXX XXXX. Eventually transferred to XXXX XXXX ( same as in first call ). Said they will submit a request to process the payment, will take 10-14 business days. I told them thats what I was told when I called on the XXXX. He said there was no request submitted on that date. I asked to talk with the next higher level of customer service, he said I would be told the same thing by them. I asked to be put through anyway. After another 15min on hold, was told no one was available but that I would get a call back.
|
| 01/04/2022 |
Yes |
- Debt collection
- Private student loan debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
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Web |
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I declared XXXX XXXX bankruptcy in XX/XX/2021 and all my debts were discharged XX/XX/2021. It was determined that Firstmark ( who bought a private student loan from XXXX XXXX ) was discharged, because it is a private student loan that was not used for tuition. No credit counseling, entry or exit, was done prior to giving the loan, which is a violation of federal law. Also there is no instrument of original indebtedness and Firstmark could not provide evidence any contractual obligation to pay, that bears my name and signature. I repeatedly informed Firstmark that the debt was discharged and to please verify the debt, provide evidence of contractual obligation to pay, and proof of credit counseling. They threatened me stating they would report me to credit bureaus if I did not pay them {$50.00} minimum payment. I caved to their illegal activity to protect my credit and paid the {$50.00}. They proceeded to defame me with the credit bureaus, tanking my score by over 90 points. I contacted them to correct this and they refused.
Please help me resolve this situation. Firstmark is nightmarish and negatively impacting my quality of life.
|
| 06/02/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
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I have XXXX student loans with the Dept of Ed/NELNET.
DEPT OF ED/NELNET Acct # : XXXX Date Opened : XXXX/XXXX/XXXX Balance : {$6200.00} DEPT OF ED/NELNET Acct # : XXXX Date Opened : XXXX/XXXX/XXXX Balance : {$4300.00} DEPT OF ED/NELNET Acct # : XXXX Date Opened : XXXX/XXXX/XXXX Balance : {$7700.00} DEPT OF ED/NELNET Acct # : XXXX Date Opened : XXXX/XXXX/XXXX Balance : {$5600.00} DEPT OF ED/NELNET Acct # : XXXX Date Opened : XXXX/XXXX/XXXX Balance : {$79.00} DEPT OF ED/NELNET Acct # : XXXX Date Opened : XXXX/XXXX/XXXX Balance : {$2200.00} DEPT OF ED/NELNET Acct # : XXXX Date Opened : XXXX/XXXX/XXXX Balance : {$3700.00} DEPT OF ED/NELNET Acct # : XXXX Date Opened : XXXX/XXXX/XXXX Balance : {$2800.00} I was shocked when I reviewed my credit report and found several late payments on my student loans with the dates below : 90 days late as of XXXX XXXX and 120 days late as of XXXX XXXX I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that this was supposed to be in deferment and it did not get processed correctly or the payments I sent in were not registered.
|
| 10/09/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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I am unable to afford my SAVE plan payment, so I applied for a term based repayment plan that I could afford with NELNET on XX/XX/XXXX. I received an autoreply email that it would be processed in XXXX days. On XX/XX/XXXX, I received a bill for the original, unaffordable XXXX plan payment. I again tried to request a term based plan on XX/XX/XXXX and received the same auto response that it will be processed in 7-10 days. I spent several days last week on hold for 2-3 hours at a time to try to get an update on the repayment requests, but I never got a hold of anyone. I have a job and can not spend 8 hours at a time on hold. I have sent several emails via Nelnets web contact form requesting assistance and an update on my term based repayment requests, but I have only gotten automated responses to those as well.
My payment is due on XX/XX/XXXX and I will not be able to afford it. I have been trying for over a month to get into a repayment plan that I can afford, but Nelnet has absolutely no customer service. If my payment is not made on XX/XX/XXXX, I could go into default and harm my credit score, despite my efforts to make a payment.
|
| 12/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
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Web |
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I requested to have my student loan payments made during the COVID-19 pandemic refunded as was allowed under the CARES act. I have been given timelines that state I must wait XXXX weeks or more to receive the money, and can not get in contact with anyone that can actually resolve or expedite this. My balance was reinstated on XX/XX/XXXX and now reflects on my credit report as a higher balance, despite no refund being made to me. My balance should not have been adjusted prior to the money being in my hand point blank, that is wrong. It is also wrong I should be told XXXX weeks to wait for a refund I know they can process faster than this. I opened a case on the XXXX website, nelnet reached out and just reiterated I have to wait. This is unacceptable. I contacted the US dept of treasury at XXXX and was told this refund is still pending DOE approval. I reached out to a number given to me by the US treasury XXXX but when I selected the option for help with direct loans, i get told this extension is no longer in use and get hung up on. This is unacceptable. It is being reported to all 3 bureaus my balance is higher, i want my money now.
|
| 07/17/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
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Web |
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Department of Education/Nelnet is reporting 20 different accounts each with XXXX, XXXX & XXXX, with a late payment in XX/XX/2019. All of these accounts were in forbearance until XXXX of XXXX and then consolidated in XX/XX/2019 and paid in full. They were never late, and then paid in full and should show no derogatory indicators. Between the 3 bureaus, they are reporting 60 derogatory indicators. I have disputed with all 3 bureaus. XXXX marked them as included in my ch XXXX bankruptcy that was done in XX/XX/2019 AFTER this loan was paid in Full ( WRONG ). XXXX & XXXX marked that they were confirmed as reporting correctly & changed nothing ( WRONG ). I have attached documentation from the department of education showing these loans were in forbearance while I was in ch XXXX bankruptcy from XXXX & then were placed in a forbearance & did not enter repayment until XX/XX/2019. They were paid in full through consolidation on XX/XX/2019. This issue is shredding my credit & I need it corrected immediately. The servicer ( Nelnet ) needs to check with the department of education and correct the dates in their records because they are wrong.
|
| 12/28/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
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XXXX and Nelnet Loan should have been in forbearance as I was in a forbearance with another department of education servicer. The XXXX and Nelnet Loans should have been in Forbearance since XX/XX/2018 in that the other department of education loans were in forbearance. XXXX and Nelnet is reporting 90 day late on credit report but should have been in forbearance. Reference proof of forbearance for other department of education loan.
ACCORDING TO THE STUDENTAID.GOV QUESTION AND ANSWER SECTION ...
Q. Which of my federal student loans are eligible to go into forbearance or stopped collections status?
A. Initially, if you choose forbearance or stopped collections status, it will affect ALL of your federal student loans that are owned by ED and are being serviced by your federal student loan servicer, including loans that are not eligible for borrower defense loan forgiveness, such as ( 1 ) loans taken out to attend another institution, and ( 2 ) any loans you have for which you are not asserting borrower defense. If you select forbearance and you have commercially held FFEL Program loans, ED will request forbearance on your behalf.
|
| 09/05/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't get flexible payment options
|
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Web |
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Greetings I am not sure if you can help I enrolled in XXXX college XXXX. XXXX loans are due paid before graduating I became delinquent because it was hard to keep up with XXXX loan before graduation. I was dropped from the program because of delinquent account. After wage garnishment I successfully completed a student loan rehab program and I was excited because now I can go back to school and finish to get my diploma in business. Well in XX/XX/XXXX XXXX college schools have all been shut down leaving me with still a XXXX loan I pay for every month I tried contacting Other schools and nobody wants to accept XXXX college credit units. Do I have a case for relief? I am not sure what else to do because I currently have no options. I have a huge debt burden get paid little money and I do n't have the opportunity to complete my program because XXXX schools no longer exist and no body wants my units? I know it has been years but it took me years to bring this student loan current I went thru wage garnishment and finally I enrolled in student loan rehab and did not complete that until XX/XX/XXXX and them XXXX XXXX took over and now nelnet
|
| 05/26/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have all ready sent in my request to the US Department of EDU to have my loans removed from SS # as i meet the facts and circumstance for forgivenss in section 685.206 Bowers responsibility and defense.
Facts and Circumstance upon enrolling in school and through out my entire education process I was encouraged and guided by the financial aid off to pursue a XXXX XXXX XXXX XXXX and XXXX XXXX XXXX. they said i would always have gainfully employment and financial resources. However I made no secret as to the troubles and prochoice i made as a young man that i believed would not allow me into that profession. I was reassured that would not be the case. My assumption was correct. I have been terminated/ let go from every firm i have worked for the following Facts i was uninsurable, Could not pass a background check but most importantly i was and continue to be denied to sit for the XXXX XXXX
if needed please reach out privately and i can provided reference that can substance the above Facts. By there individual. XXXX XXXX XXXX XXXX XXXX XXXX XXXXr at a XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and one family member
|
| 08/18/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I attended XXXX XXXX XXXX, XXXX XXXX, FL campus from XX/XX/XXXX XX/XX/XXXX. Upon the recruiting and enrollment period, I was misled by Admissions reps and the Director of recruitment about transferability of credits after XXXX from XXXX XXXX XXXX.
I completed XXXX years and obtained XXXX degrees from XXXX and none of my credits were transferable to any other college.
Shortly after my XXXX, XXXX XXXX XXXX were under investigation for providing fraudulent information about credit transferability, job placement grantees and false loan repayment plans. Recently, ALL XXXX XXXX XXXX campus were closed down by the Federal Government resulting in all degrees from the institute now being invalid.
I and many of other XXXX are stuck with loan payments for degrees that are no longer valid. Because the authenticity of my college degrees, my only options for furthering my education is to start over at another college resulting in accruing additional student loans. Without being able to further my education, I am extremely limited to career advancement opportunities resulting in loss of better and fair pay for any future job opportunities.
|
| 09/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Based On 15 U.S. Code 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that results from alleged Identity theft, not later than 4 business days after the date of receipt.
It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft!! Please delete these items as soon as possible!
These accounts should not be furnished on my consumer report as they are in VILOATION Under, 15 U.S. Code 1681b- Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consumer I am demanding the deletion of the accounts listed IMMEDIATELY.
Account : XXXX XXXX XXXX XXXX Account : DEPT OF ED/XXXX XXXX
|
| 07/23/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have an Income Based Repayment plan for my loans. I was directed to re-certify my income in XXXX, which I did using the online system to connect my loan servicer directly to the IRS. I received no confirmation or other communication throughout the month of XXXX and XXXX until XX/XX/XXXX when {$1700.00} was pulled from my checking account ( my usual payment is {$130.00} ). This draw will make it so that I can not pay my rent and may be evicted. This is the second time this has happened with Nelnet and Department of Education loans. How hard would it be to at least let someone know/confirm before drawing over 100x the usual payment? This shouldn't be allowed with auto-payment, it is predatory and in the end, if my problem is fixed and the payment refunded, or if I end up homeless and bankrupt it will only hurt the company that's not going to receive future payments and will have to pay their employees to spend hours with me on the phone trying to fix this. I went through a similar situation a few years ago that was ultimately resolved but a huge waste of my time and emotional well-being as well as the company 's time and money.
|
| 05/20/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
In XXXX , I contacted my student loan servicer ( Nelnet ) about enrolling in the Public Service Loan Forgiveness program. In order to qualify, I was advised to change from a standard repayment plan to EITHER an extended or income-based plan. Nelnet has documentation that this was the advice that I was given. On the basis of this advise, I switched over to an extended plan, only to find out three years later ( on my own - not through Nelnet ) that the 30+ loan payments I made while working for a qualifying XXXX ( c ) XXXX nonprofit do not count toward the 120 payments that I need to make for my loans to be forgiven because despite what I was told by Nelnet , only the income-based plan - not the extended plan - is considered a qualifying plan under PSLF. I contacted Nelnet and they acknowledged that they gave me incorrect advice, but refused to take any action to rectify the situation. Who knows how many people besides me are enrolled in extended repayment plans under the false impression that their payments are counting toward their debts being forgiven due to shoddy advice given to them by their loan servicer.
|
| 04/25/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
As a continuation of my complaint ( XXXX ), I was unable to dispute Nelnet 's respo nse because both CFPB and Nelnet 's web sites were being upgraded this weekend. Following my initial complain t, Nelnet offered me a Revised Repayment Plan, which they had never previously offered or m entioned to the amount of $ XXXX . That is still a payment that is too high for me. My wife and I file taxes jointly, which seems to greatly effect my income-based repayment plan. She has her own student loan balance of $ XXXX to pay ( which I sent proof of with my required income-based repayment plan ). The re p on the phone assured me that if I sent proof of her student loan responsibility that would greatly decrease my income-based payment. That did not happen. After proving my wife 's income, having her own loan balance, a child, and a house, not enough came off of my monthly payment to actually make it continuously payable. This is a predatory and truth withholding industry that will crash like the housing market did. I get the sense that they know this and are trying to make as much money as possible before their ultimate demise.
|
| 11/26/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Let this letter serve as formal notice that you have failed to respond to my dispute letter. As you can see, I am keeping careful records in regard to this matter. It has been well over the 30 days allowed by federal law for you to respond. Your failure to comply with federal regulations is a serious violation of the Fair Credit Reporting Act and could result in an investigation by the FT. Perhaps this is just an oversight or result of high volume of the requests you receive daily. I highly doubt an agency that is responsible of maintain accurate information would neglect to follow the laws that govern them on purpose. So, I will extend you the benefit of the doubt. Im sure youll want to tend to my request as soon as possible. To help you out I have included a copy of my original request, the dated receipt of when you got it, and a copy of the proof verifying the mistakes you have mistakenly placed on my records. To recap it all for you the following needs to be corrected : DEPT OF EDUCATIONXXXX XXXX XXXX is the only bureau reporting this inaccurate information. How is this possible when all data furnished should be the same?
|
| 01/27/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
In XXXX, we were presented with the opportunity to consolidate my husbands student loans with mine, to reduce our monthly payment. Being that we were both XXXX, also going through grad school, with a XXXX, we thought this was a way to keep ourselves on track to eventually pay off our high student loans. We were in a situation where we had minimal income, a small family, and classes we still had to take to make a decent living wage as XXXX. We consolidated into a FFEL Spousal Consolidation Loan. Little did we know that by signing on that dotted line, that we would put ourselves forever in debt, with no possibility of receiving the Public Servant Loan Forgiveness available to XXXX like ourselves. Once we conceded our loans to this now defunct program, we disqualified ourselves from many benefits other student loan holders have. Had we been told this, we never, ever would have committed to this. We have paid our loan religiously since then, and havent even taken a single dollar off the original principal value of the loan. We actually owe more now, over 15 years later, than we did the day we entered into the consolidation loan.
|
| 07/24/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
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In XXXX of 2017 I received an alert from my credit monitoring service that 27 late payments from Nelnet hit my credit report. All of those accounts now report as closed due to the fact that those accounts were consolidated. Since XXXX of 2017, I have struggled with Nelnet to correct this information because I would never have been notified of any problem with my accounts because nelnet had been sending information to the wrong email and mailing address. there was a mix up on their end. according to the rep I spoke with, the last rep I spoke with entered by personal information into their database incorrectly. Although I never received accurate reporting information regarding the accounts, Nelnet maintains that it can contact me anyway they choose. This is absolutely ludicrous considering that I have no idea who received my personal information because of their mistake. Nelnets response to this irresponsible reporting practice has been to keep these late payments on my credit reports, keeping me in financial ruin.
account numbers as listed on my credit report : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 09/26/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I made a payment on XXXX XXXX, XXXX to a loan that dispersed on XXXX/XXXX/XXXX. This is within 120 days of the dispersal of the loan. Nelnet applied a portion of my payment to interest on this loan. This happens every semester when I get a bit more than I need on my loan, and I pay back the excess in order to only borrow what we need to borrow. Nelnet consistently tries to cheat us out of some of our money. I have filed 2 previous complaints since I realized that they were doing this, and have been doing it since our first loan was sent to them to be serviced. Every time it happens, I contact them and ask why it has happened, and request that they fix it. They always state that they will fix it, and then they do n't. The last time, they only fixed it once I filed a complaint against them with the CFPB. This time I am being pre-emptive, as I should n't have to follow up with them, after every loan dispersal to make sure that they are doing what is required of them by law. I am attaching a copy of the transcript of my conversation with them today. I do hope that they will follow through, although I will be surprised if they do.
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| 08/31/2021 |
Yes |
- Debt collection
- Federal student loan debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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I been having major problems with Nelnet Lns. I have Proof that Nelnet Lns is in violation of the Fair Debt Collection. I also have Proof that Nelnet Lns is in violation of the Fair Credit Reporting Act. I also have proof that Nelnet LNS is in violation of the Truth In Lending Act. I will be providing all documents to show proof.
The Definition of a Credit Card under 15 USC 1681 is the same as 15 USC 1602 ( l ) which means " ANY CARD '', plate, coupon book or other credit device existing for the purpose of obtaining money, property, labor, or services on credit. My social security card is my credit card what I use in a Consumer credit transaction.
Pursuant to 15 USC 1681a ( 2 ) ( B ) Exclusions. any authorization or approval of a specific extension of credit directly or indirectly by the issuer of a credit card or similar device.
Nelnet Lns has been reporting negative information on my consumer report. I will be providing proof of all violations.
I sent Nelnet Lns a cease and desist letter Pursuant to 15 USC 1692c ( 2 ) also included Pursuant to 15 USC 1692c ( c ) ( 2 ). Nelnet Lns did not 100 % follow my instructions.
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| 03/23/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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My loans for grad school were transferred to NelNet in XXXX. I made payments on several occasions paying ahead, but every single time I set up the autopay so it would continue paying. I had some issues with it in XXXX but thought I finally had it working. As I was completing my taxes this year I realize the autopay was again switched off. It 's entirely possible I made an error at some point, but I ca n't tell you how many issues I had with their autopay. I received monthly bills with {$0.00} due this month. I realize now they mean I do n't have a payment due until XXXX. They 're just letting the interest accrue again since I paid ahead! It 's my fault for not catching it sooner, but I was very sure my loan was being paid on this whole time and may have confused it with NAVIENT, my other loan servicer who I 've completely paid off and also receive " {$0.00} due '' messages. So rather than paying down my loans like I thought the last two years I now owe more than I did previously. This is UDAAP at its finest. While my own ineptitude contributed to this, I think NelNet should be put on notice for terrible servicing practices.
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| 04/14/2023 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I originally was paying payments through XXXX for a private loan in XXXX and XXXX for the amounts of {$1500.00} with an interest rate of XXXX , % {$9000.00} with an interest rate of 8.250 % and {$7400.00} with an interest rate of 10.750 %. I had paid on time until the loans were acquired by Firstmark in XXXX. I have paid over {$6900.00} in that time on time and without issue.and requested a refinance of the interest to the 8.250 % where they informed me that was not possible as they were not the ones to issue the loans even though they are the ones collecting on them. I have gone from {$19000.00} to {$12000.00} in 8 years this is just 35 % of the overall loan owned and I have paid off my other loans but Firstmark is the only company that will not assist in lowering the interest. In XXXX of XXXX a credit of {$3.00} was applied for an on-time payment incentive that was not applied at the time of the incentive should have been awarded. This amount was added to the principal balance to the account for the additional month I should have had the incentive, in 8 years and maintaining my payments timely, that is all I had removed.
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| 11/25/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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I have been paying on loans through Nelnet that were transferred in 2006. The original loan amount was just under $ XXXX for a XXXX XXXX XXXX XXXX XXXXXXXX ) XXXX XXXX. While my initial payments were smaller due to income driven repayment, for the last 8 years ( at least ) I have been paying over {$500.00} a month toward these loans. According to them, I owe them over $ XXXX and my payments never lower the amount I owe. I work hard XXXX XXXX XXXX XXXX but according to them, did not qualify for the COVID pause so when they deferred payments for me for 6 months, interest continued to pile up regardless of being a XXXX XXXX XXXX who actually XXXX XXXX XXXX XXXX XXXX XXXX XXXX who required acute care when other health care professionals refused to care for them out of fear. I am a proud American citizen whos only request is to be treated fairly. Please help me. The only time my loans were deferred were when I was supporting my family, my daughters family, and my elderly parents who also worked hard their whole lives only to be left struggling to pay their bills after retirement. I just wish to be treated fairly. Please help.
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| 01/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.
DEPT OF ED/NELNET : # XXXX, XXXX, XXXX & XXXX. Late payments reported on Credit Report for XXXX, XXXX and XXXX are not correct. No 30 or 60 days late being reported, however 90, 120 & 150 days are being reported after on time payments.
15 U.S.C 1681 section 602 A. States I have the right to privacy.
15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.
15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
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| 11/29/2021 |
Yes |
- Debt collection
- Federal student loan debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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I am attempting to contact my loan servicer but keep getting the run around. The last servicer I knew about was Nelnet, so I called Nelnet today and was told that my loans were paid off. After further investigation I was told that my loans were actually just transferred to Great Lakes. So I called Great Lakes and they told me they did not have an account for me so the representative told me to go to XXXX to find out who my loan servicer was. XXXX told me my loan servicer was XXXX. I called XXXX and put in my personal information ( XXXX and XXXX ) and was transferred to a phone number for XXXX. Unfortunately for me, no one answered and there is an automated message saying to call back during normal business hours but does not say what those hours are. I was not even able to leave a message. It was only XXXX PST so I can't imagine an office being closed at this time. I tried contacting these same people like 2 months ago and have not been able to reach anyone. I just want to know who my loan servicer is and I need to be able to speak with them regarding my account. It really shouldn't be this hard to get a hold of someone.
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| 03/10/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Older American |
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I received a letter from XXXX XXXX XXXX saying my student loan was in default for {$9300.00} and immediately responded on XX/XX/XXXX by certified mail, return receipt, disputing that I hadn't payed the loan with the following letter : To whom it my concern : I dispute the validity of this debit, in whole, as it was paid off XX/XX/XXXX as demonstrated by the enclosed payment logs from Nelnets website, the provider/administrator of the loan. I have never received calls, e-mails, or mail or any communication regarding this loan not being paid.
Please rectify your clients mistake immediately as I am XXXX, retired and on Social Security, which is threatening to take my benefits.
Your immediate attention to this matter is greatly appreciated.
I received no response, yet knowing they received the letter by the certified mail and return receipt On XX/XX/XXXX.
The collection notices kept coming, so I turned the matter over to the MN State Attorney General Office. Working with the AG, at this time, there has been no response from Nelnet or XXXX XXXX XXXX. XXXX XXXX XXXX since has started taking my Social Security Benefits.
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| 01/26/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Need information about my balance/terms
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Web |
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I have XXXX FFEL Stafford Subsidized Loans in default. Both loans were for {$5500.00} and I owe {$3200.00} on one ( {$88.00} outstanding interest ) and {$3200.00} on the other ( {$100.00} outstanding interest ). I could only find out this information on the federal student loan website. Navient apparently owned both loans at some point, but they show XXXX loan as transferred and XXXX loan as paid by USA Funds. On the federal site, one shows that XXXX has it, but when I login, there is no information and no payment due. The other shows that it 's all still with Navient, but Navient 's website shows it 's not. I moved in 2011 during an economic hardship forbearance, and I never got any more information on repayment. Since then, I 've been trying to track them down, and I STILL ca n't figure out how to repay everything. I need some sort of straightforward information, and when I contacted Navient their response was a form letter telling me options on how to repay loans, but no specific information as to WHO and HOW I repay loans that they show as not being at Navient, even though the federal website says XXXX is at Navient.
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| 09/21/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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This is regarding CFPB Complaint number XXXX. This issue remains unresolved. After I received Nelnets response stating that they need my pay frequency in order to process my SAVE application, I was left with two options 1 ) call them to provide that info, 2 ) email them to provide that info.
I immediately emailed them and received an automated response basically saying that they wouldnt get back to me because theyre getting too many emails. Then I was on hold for over two hours until I reached someone. I told that agent that I am paid monthly and asked how long it would take for my SAVE application to process and she said 10-15 days. The agents name was XXXX and her code was XXXX. This is the third time over the course of 3+ weeks that Ive been told my application will process in 10-15 days. This is unacceptable and its absolutely unacceptable to wait over 2 hours to speak to someone on the phone. If I hadnt filed a CFPB complaint, I would have never known what was wrong with my application, because Nelnet never sent me a notice about it. XXXX logged a complaint about the insufficient notice during our call yesterday.
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| 04/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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XXXX, Nelnet, XXXX, XXXX Bank, and XXXX XXXX has been reporting fraudulent activities on my credit report. I reached out to each one XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX. I also reached out to each bureau those months as well.
XXXX, XXXX XXXX XXXX XXXX XXXX have been reporting debt on my credit report thats isnt mines. I have sent the collections agencies letters and the bureaus letters. I have spoken with the collections agencies & bureaus. I have not received any results. Each credit bureau said over the phone that I dont own the debt but until the collection agencies send an electronic authorization number for it to be remove it will not fall off until XXXX. This fraudulent debt has been on my credit report since XXXX. Each bureau keep illegally updating these fraudulent accounts. Ive asked numerous of time for them to validate the debt. They wont prove its mines. XXXX XXXX or XXXX has not responded back. XXXX, Nelnet, XXXX, XXXX bank XXXX XXXX XXXX XXXX has not responded back either. XXXX responded but did not validate or verify any debt. They updated the report as if its mines and dropped my points by XXXX.
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| 08/21/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have a recurring auto debit on the XXXX of every month and for the month of XXXX that payment did not occur. I was informed that the auto debit would not occur for XXXX because my account did not have a payment due and there was a system issue that is trying to be resolved. I pay more than the amount due and have accrued enough excess to be months ahead of my payment so the system did not take my payment. I had to contact the lender to determine why the payment did not occur, when going into the web portal the message simply says to please wait a few days for it to be resolved. I have since gone in and instructed a one time ACH to pull today to make the XXXX payment. If I would not manage my finances to a strict budget I would not have noticed the payment did not occur and my account would accrue unnecessary interest. However, my account will accrue additional interest for the delay in the payment (only 6 days on one payment but this is bigger than just my account). The error by their system will in turn cost me and every other individual that has a loan with the organization that is paid ahead additional money.
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| 10/10/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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My loans have transferred from Great Lakes to Netnet. I completed a SAVE application on XX/XX/23 and sent in the application. I waited multiple weeks with no information. I reached out to them. 2 phone calls were made, on hold for over 3 hours each time, most would drop at hour 3. I was able to get ahold of someone finally and they stated that they needed extra documentation ( which they never requested before ). I sent in all documents a few days after the request, due to their website and document uploader being down. I was told that the SAVE app should only take 2 weeks to get answers, and Nelnet 's website stated " 10 days '' for it to process. I have attempted to call them for a week straight and have waited on hold for 3-4 hours each time, with no luck. I work full time and am unable to dedicate multiple days to waiting on hold, I just would like to know how much I will owe and if I was approved for SAVE. Their website now says that I requested more forbearance but they would still charge interest. I never requested forbearance and I need to begin paying my loans, as I work for a non-profit and will utilize PSLF.
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