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I requested on XX/XX/XXXX, based on the corona virus epidemic, that this company allow me to pay my debt to them electronically as opposed to sending cash via XXXX which requires me to physically go to a banking location, withdraw funds, and then take those funds to a XXXX location to send my payment thus exposing me multiple times to potential illness. The last time a payment to them was returned was in XXXX of XXXX. Since then my account has never had another issue. My bank provided a letter to them stating my account was open and in good standing, however the company continues to deny me any other option for payment.
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