Nationwide Intermediary Services llc CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
08/09/2016	Yes	Debt collection Payday loan	False statements or representation Impersonated an attorney or official	CA 923XX	Web
Received a call from a XXXX XXXX working for Nationwide Itermediary Services LLC who stating his firm has been retained for a pending lawsuit against me regarding a debt. He then called my Mother stating that he had spoken to me and that I told him to call her to " save my hide ''. If she paid via credit card today, they would cut the debt, but if I called, I would owe the entire amount. I then called him and requested a validation of debt via mail. He said it takes too long and he would be on his way to the court house in 30 minutes if we did n't resolve immediately. He stated he is a XXXX and I would have criminal charges against me for check fraud and suspend my drivers license. I told him I was working with XXXX XXXX XXXX and he said not to deal with them, they are a scam. He then sent me an e-mail with information regarding the debt and gave me 30 min to call back. I back tracked the debt and contacted XXXX XXXX XXXX who now owns the debt, but outsourced it to another party, which turned out to be Nationwide Intermeidiary services. She stated nobody was going to a court house and stated to call them back and request a manager to send me the validation via mail that I was entitled to. I called the number she gave and the person who answered the phone answered " XXXX ''. I said Who?? and she back tracked it realizing she should n't have said that. She immediately transferred me, but I hung up and contacted XXXX XXXX XXXX again and explained what happened. They were not pleased this happened and called Nationwide to figure out what was going on. She then apologized and asked me to call back and a manger was waiting for my call. I called back and XXXX XXXX immediately answered flustered. He said he did not know what happened when the other person answered the phone, but they should n't have said that. He said the lawyers are now on the floor and that person is packing their bags. He said he would cut some more money off the debt for my trouble told him I was livid and I wanted validation of debt via mail. He stated if I did that, then I would owe the whole amount and would just hang up, which he did. I re-contacted XXXX ( who was very helpful ) and they started an investigation. They told me not to talk to that company anymore and they would pull it back to handle the debt. She then stated she would send me out the validation of debt. XXXX XXXX attempted to call one more time, but I did not answer. I spoke to my Mother again and stated he had called her asking to pay the debt again, but she told him he was a fraud and hung up. He shared debt information with my Mother including who I owed and the amount. He tried to solicit money off of her, which she almost did out of fear. My stomach has been in knots all day at work trying to deal with these people and their tactics.
11/06/2015	No	Consumer Loan Installment loan	Problems when you are unable to pay	TX 75067	Web	Servicemember
I received a call on XXXX from an unknown number. XXXX XXXX from Nationwide Intermediaries representing XXXX XXXX XXXX called me regarding a debt. They indicated that I needed to pay XXXX from an installment loan. However the original loan was no where near this amount. They indicated that they would be filing a criminal case with XXXX XXXX hot check division for XXXX counts of check fraud which is a misdermeanor. XXXX did indicate that they could not garnish my wages in the state of texas. He said he wanted to put me in touch with XXXX XXXX who was a mitigator with the lawfirm and she could arrange a payment plan. When transferred, she advised me that I needed to make arrangements with my family members and request a loan from them to pay off the debt. If it was n't paid today, they would turn me over to XXXX XXXX hot check division, this would also appear on my credit report and I would end up having to pay the XXXX anyway. She also indicated that she would also file a judgement to garnish my wages. I indicated the previous person told me that they could n't and she said he was incorrect. I told them I wanted to make arrangements to pay off the debt, but that I needed to call them back. She gave me her number of XXXX. I went back to work as I was on a conference call. not even an hour later, XXXX XXXX called me back indicating that XXXX XXXX wanted him to check on my status. I advised I was still on a conference call and he indicated that he needed to hear from me by XXXX otherwise they would send the criminal charges. I was so scared and crying at my desk. I ca n't afford to have criminal charges filed against me. So I researched if this was legal and found the following article on your website. XXXXBasically this outlined by whole situation. BUt I 'm still concerned as I do n't want criminal charges..\I have since received XXXX calls from this
12/15/2015	Yes	Debt collection Payday loan	Communication tactics Threatened to take legal action	VA 23456	Web
On Monday, XXXX XXXX, I received a call from XXXX XXXX requesting a return call at XXXX in regards to a debt. The message stated that documents would be filed within 48 hours if no response was received. I called back and spoke with XXXX XXXX, XXXX XXXX and XXXX XXXX and was told that the name of their company is Nationwide Intermediary Services. They stated that the reason for the call was because they had received a debt to mediate from XXXX XXXX XXXX and they provided me with the case number, original debtor and value of the debt. At this time, I asked them what my options were to repay the debt and they said that I could make arrangements but it could only be done with my debit card, checking account, or prepaid card. At that point, I set up an arrangement with them but let them know that I would need something in writing with their companies name, address and confirmation that these payments would be applied to the debt that they stated. They said they would prefer to email me the letter but I explained to them that email is not valid and requested a hard copy be mailed to my address and confirmed the physical address for them. They agreed and let me know that it would take XXXX days to receive the paperwork. At this point ( six business days later XXXX, I have not seen anything in the mail, nor have I received any additional phone calls from them. I can not confirm whether this company is authorized to collect on this debt, or if I am being scammed. My first payment is scheduled for XXXX/XXXX/15 but I will not be loading my prepaid card with funds until they send me valid documentation for my records. I have been the victim of these scams before so I will not be sending any funds to this company without receiving the requested mailing with account resolution information included.
04/18/2016	No	Debt collection I do not know	Communication tactics Threatened to take legal action	OH 43615	Web
I have no idea who this company is that is calling me. This company claimed that I took out a payday loan in XXXX in which I was never aware of taking out. I have statements from my bank in which it shows that not payday loan was received during this time. The representative told me that they was a legal firm, taking me to court if I did not pay this payday loan debt off today and that they were filing the paperwork with XXXX XXXX. The representative would not give me the name or address of the company, they only said that they had my name and my file. I asked for verification and validation of this information. I continually asked for the address of this company and I was told that they represent a group of attorneys and they refused to give me the physical address. I was also told that I was a lying disgruntled consumer and they have to protect themselves. The representative also called me a liar and that she made more money than I did which is why I ca n't afford to pay my bills. Once she said that, then she hung up the phone on me. I called back several times and got no answer ; I was forwarded to the company voicemail. I called back a 5th time around XXXX XXXX on XXXX/XXXX/2016 and spoke with a gentleman who would not give me his name, nor the address and told me that the attorney 's information who filed the lawsuit against me was confidential. He hung up the phone on me and would not tell me anything about the alledged debt, the debt collectors or the attorneys. The representatives of this company called me names, threaten to take legal action against me, made jokes about me not having a job and was totally unprofessional.
08/25/2015	No	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine	LA 707XX	Web
i received a call on XXXX/XXXX/XXXX from a guy by the name of XXXX XXXX stating he was from Nationwide Intermediary Services. he was looking for my ex wife. I told him I did n't have any way of contacting her, he stated she took a loan out on XXXX of XXXX said my name and SS # was also on it and that I was responsible for the debt. I told him that I knew nothing about this and I was not responsible for this debt. XXXX states that I was responsible for it since my name was on it. I once more told him I did n't sign for any loan and I would n't be held responsible for something I did n't do. then he goes to telling me it was in the amount of {$3900.00}, and that with all the charges on it ended up being {$6200.00}. but if I paid it on that day or before XXXX XXXX it would not go against my credit score. then he said I could give him a credit card number are he preferred a debit card that I could pay it off for only {$1500.00} by that afternoon. I told him this is a SCAM! he states no its not they will garnish your wages and revoke your drivers license if this is n't paid. I told him send me an email let me look at it. he then sends me an email and called me back again asking if I was ready to send the payment? I told him I would send a money order or a cashiers check to him.. he states o we cant accept that only credit card or preferred debit card. I pretty much told him to XXXX off. after checking with XXXX of NY they stating this is a scam. also read online other have also been scammed by these people. the number used to call me was ( XXXX ) XXXX
05/15/2015	Yes	Debt collection Payday loan	Improper contact or sharing of info Talked to a third party about my debt	CA 92596	Web
A representative from " Nationwide Intermiediary Services LLC '' called me at my place of employment when I was not there and spoke to XXXX of my co-workers telling her I was being sued and there is a case with the Superior Court and gave her case numbers and detailed information about this issue. I called her back the same day and she told me I was being sued and that the Superior Court was involved and had a case against me. She went on to tell me I could resolve the issue by paying this debt today. I took her info and told her I would need to call her back. My wife and I both spoke with her about an hour later on speaker phone and she repeated most of what she had told me in my previous conversation with her but also went on to say that I could do " jail time '' due to check fraud and a list of other reasons. She also stated we had to resolve it today and that it was the deadline and that they already had a case against me and they would win, that we were targets because of our income. We chose to make a payment ( we were scared ) but are concerned after reading online about the company she says she is representing in this matter, She stated that " XXXX XXXX XXXX '' is who she is representing but then there is also another company involved called XXXX XXXX XXXX. WHO ARE WE PAYING and why? We have been completely strong-armed into paying this huge amount of money solely out of fear because of the threats and the personal ( and false ) information communicated at my place of employment. We don ' know where to turn for help in this matter.
06/03/2019	No	Debt collection I do not know	Communication tactics Frequent or repeated calls	WA 98284	Web
On XX/XX/2019, they called and left me a voicemail stating that they are " XXXX calling regarding your scheduled delivery for tomorrow between the hours of XXXX and XXXX. Press one if you need to reschedule or have any further questions regarding the delivery or contact our office at XXXX. Thank you '' They are pretending to be a company they are not, providing a service they are not. When I called asking about who they were and what they were talking about they told me they are XXXX XXXX. When I asked why they would leave a voicemail saying they had a delivery for me, the woman got very defensive and nasty.
04/26/2015	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	CA 953XX	Web
Received a number of calls from someone claiming to be from Nationwide Mediation services indicating they are an arbitration officers for a firm planning to file suit at the XXXX County court. They will not divulge the original creditor and have called various family members whom I have n't spoken to or seen in several years. They continue to call and when I return the call the number is either busy or does n't connect. I have received no mail or certified mailings or summons or have been served at my residence or business.
10/05/2016	No	Debt collection Payday loan	Communication tactics Threatened to take legal action	OH 44129	Web
Nationwide intermediary services threatened to take legal action during harassing phone calls
09/22/2016	No	Debt collection Payday loan	Improper contact or sharing of info Talked to a third party about my debt	SC 29673	Web

02/23/2016	Yes	Debt collection Payday loan	Communication tactics Threatened to take legal action	AR 71854	Web

02/08/2016	Yes	Debt collection I do not know	Taking/threatening an illegal action Threatened arrest/jail if do not pay	TX 75080	Web

10/30/2015	Yes	Debt collection Payday loan	Improper contact or sharing of info Talked to a third party about my debt	MI 48124	Web

09/24/2015	No	Debt collection Payday loan	Communication tactics Threatened to take legal action	TX 76448	Phone	Servicemember

09/11/2015	No	Consumer Loan Installment loan	Problems when you are unable to pay	NV 89002	Web

07/24/2015	Yes	Debt collection Payday loan	Improper contact or sharing of info Talked to a third party about my debt	OH 43016	Web

04/03/2015	Yes	Payday loan	Can't contact lender	OH 43123	Web

03/18/2015	Yes	Consumer Loan Installment loan	Problems when you are unable to pay	CA 95117	Web

03/05/2015	Yes	Debt collection Payday loan	Communication tactics Threatened to take legal action	CA 92801	Referral