NATIONSTAR MORTGAGE CFPB Complaints

Back to Dashboard
2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
04/03/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 94545
Web
Mr Cooper has used manipulative accounting practices from the inception of my mortgage in XXXX, being transferred from Aurora Loan Servicing to Nation Star , now currently Mr. Cooper -all 3 are the same company. The deceptive accounting stem from reversing payments made multiple times within the same day to create fees on my mortgage account. The fees range from $ 2.00-75.00. The fees have no good reason. I have called in the past ( XX/XX/XXXX ) to discuss the fees and it was determined that the fees were imposed without a cause, later I received a statement that {$410.00} was refunded to me, however I never seen the refund post, credit, added back to my mortgage. 1-Lender forced placed insurance, never received {$1600.00} refund back from Mr.Cooper XXXX XXXX My mortgage was due for XXXX, XXXX, and XX/XX/XXXX. I made contact with Mr. Cooper by way of email on the company website, advising of my intent to submit a payment before the end of the month. I did not receive a reply, and decided to place a phone call to Mr Cooper to discuss my payment options ( XX/XX/XXXX ). The representative I spoke with advised the total amount due {$4600.00}. I explained to the representative that {$1500.00} was available and I would call back in before the end of the month/year to make the other 2 payments. XX/XX/XXXX, Mr. Cooper submitted 3 payment which processed on XX/XX/XXXX, two times in the amount of {$1500.00}, which caused my checking account to incur overdraft fees as the amount in my account was not sufficient. This transaction caused return item fees with my bank ( {$57.00} fees ) and Mr. Cooper ( {$58.00} fees ). Mr. Cooper. XX/XX/XXXX, I withdrew the money from my account and made the payment via XXXX XXXX ( {$1500.00} ). Mr. Cooper suggest that XXXX XXXX is secure and a guaranteed way payment is received the same day. However, my mortgage ledger shows Mr. Cooper reversing the payment made on XX/XX/XXXX. This payment reversal should not be allowed, that would mean that XXXX XXXX did not process the transaction and I have proof stating it was completed. Payment reversals are an ongoing trend practiced by the accounting department at Mr. Cooper, in an attempt to create fees. I have written several XXXX that have gone unresolved. Mr Cooper has violated several mortgage servicing rules. For example Untimely escrow payments. Mr Cooper has not paid my insurance and taxes on time for the past 2 years. Failing to apply my payments to my mortgage. I have {$4400.00} that Mr. Cooper has taken from me and assigned as Unapplied Funds or Suspense Funds Account. From XXXX to XXXX, additional principal payments I made, have not been accredited to my account. I have attached proof. Mr Cooper has completely mismanaged my escrow account and I have written letters pleading to have may escrow account closed due to the way they mis mange and forget to make payments only to later later charge me for the same service that they have already issued a payment for. I have attached my original mortgage document, " Waiver of Escrow ''. Mr Cooper has not issued a refund for the money taken to purchase insurance for my home when a policy was already purchased and in place. 2-Mismanagement of Escrow account, shortage- {$5000.00} Mr. Cooper violated servicing rules by making the purchase for the Lender Forced Placed Insurance Policy and owe me {$1600.00}. The {$1600.00} taken to purchase the policy was a mortgage payment for XX/XX/XXXX. ( XX/XX/XXXX ) to XXXX to cover the cost of the policy for XXXX calendar year. I emailed, faxed, and mailed my policy to Mr. Cooper and they refused to acknowledge it for 3 months from XXXX XXXX. Mr. Cooper stated that the {$1600.00} that was taken from Escrow to cover the cost was refunded, however my escrow account does not reflect a refund. In fact, I decided to pay my hazard insurance myself in full moving forward. XX/XX/XXXX, I wrote my then provider and Mr , Cooper advising of the decision to switch to another provider and that I would send the policy to Mr. Cooper at the end of the year, & current policy. My current provider responded to my letter and mailed a check to me that was sent from Mr. Cooper ( {$2200.00} ). Mr. Cooper began to send letters stating that lender forced placed insurance would be purchased if a policy is not purchased. I did purchase a policy on time and paid it in full and I did not incur any loss or gaps in coverage. Mr. Cooper decided to send the new provider payment from escrow for the policy. In my letter ( attached ) that I mailed to Mr. Coopers escrow department in XX/XX/XXXX, I stated that the policy was paid in full. By XX/XX/XXXX, I have 2 refund checks mailed to me from the 2 insurance providers that Mr. Cooper paid out of escrow. My escrow account is negative {$5500.00} at this point from the disbursements made to both of the insurance companies. 3-Failing to apply monthly payment ( s ) according to Original Note 4-Unexplained fees charged on my statements 5-Failed to make property tax payment greater than 3 years past due before payment was made 6-Modification from XXXX, should be null and void due to the fraudulent accounting activity 7-Principal & Interest have not been calculated according to the terms of the Note, resulting in an incorrect principal balance 8-During the pandemic ( XXXX ) payments I made were not applied to reduce the principal balance XX/XX/XXXX, my Covid-19 forbearance is up and I received a statement from Mr. Cooper stating that the amount I owe is over {$26000.00}. Mr. Cooper also sent me a notice stating that the application I submitted was approved, however I had not applied for anything or submitted any application. I decided to take the modified payment flex plan that was offered to me beginning onXX/XX/XXXXXX/XX/XXXX. My second payment was not accepted because their website was not accepting payments due to a technical error. My payment for XXXX processed XX/XX/XXXX, and the payment modification was halted. I called and explained to a representative the issue and she advised me that she would reapply for another modification and to NOT make a payment until XX/XX/XXXX, if approved. I received notice in XX/XX/XXXX, that the payment plan was approved and to resume payments XX/XX/XXXX. I called XX/XX/XXXX, to discuss my options and stressed that I did not want to take the modification if I had other options. I was not given any other option. I had no clue as to the new terns that I was agreeing to if I made the first payment. I called Mr. Cooper on XX/XX/XXXX at XXXX pm to discuss my options and was met with a pre recording stating that the company was closed and to call back during normal business hours XXXX {$26000.00}, is the amount due, however it is not true because my payments were not credited or applied to reduce the principal balance. 10-According to my Note, my monthly payments XX/XX/XXXX {$1100.00} for 60 months ( Interest only ) XX/XX/XXXX {$880.00} for 60 months ( Interest only ) XX/XX/XXXX {$1500.00} for 240 months ( Principal ) Mr. Cooper has not applied my payments according to terms of my Promissory Note. Mr. Cooper has failed to comply with several terms and conditions that are stated on the Interest Only Addendum to Adjustable Rate Promissory Note. For example it states, 3. PAYMENTS ( A ) Time and Place of Payments I will pay interest by making payments every month for the first 120 payment ( s ) ( the Interest-Only Period ) in the amount sufficient to pay interest as it accuses. I will pay principal and interest by making payments every month thereafter for the next 240 payment ( s ) in an amount sufficient to fully amortize the outstanding principal balance of the Note at the end of the Interest-Only Period over the remaining term of the Note in equal monthly payments. ( B ) Amount of My Initial Monthly Payments Each of my initial monthly payments will be in the amount of U.S. {$1100.00}. This payment amount is based on the original principal balance of the Note. This payment amount may change. According to my Note, it states that I have 10 years of interest only payments beginning in XXXX, ending in XXXX. XXXX, according to the Note, enters into principal payments at {$1500.00}. It is the responsibility of the Note Holder to accurately calculate my payments to pay in full the interest. My current principal balance should roughly be $ and should be recalculated or audited to ensure oversight into accuracy if their accounting practices. Mr. Cooper has violated my, borrowers substantive rights to be free from unlawful debt collection, and therefore, violated my borrowers rights to be able to make informed decisions regarding my finances, caused me to be charged overdraft fees, and caused me and my friend to have limited purchase power while double charging our checking accounts through way of an ACH transaction.
06/17/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 93263
Web
On XX/XX/2022, we received an Escrow Review Statement from Mr. Cooper, our mortgage company. This statement stated that starting onXX/XX/2022, our mortgage payment would increase from {$1000.00} to {$1500.00} per month. The statement also stated that there was a shortage of {$2500.00} in our account. I called Mr. Cooper on XX/XX/2022, to get clarification as to where, exactly, the new charges originated from. I spoke to an agent from Arizona. I expressed my concerns as the agent began looking into my account. The agent originally stated that there had been an error in our original loan and they there trying to corrected now. I reminded the agent that our loan was 30 year conventional loan for {$160000.00} and 3.5 % interest rate. The agent agreed that that information did not seem correct. She proceed to tell me that the increase was due to an increase in our hazard insurance. I reminded her that our home insurance was {$36.00} per month and it seemed impossibly that it would increase to almost {$600.00} per month. If this was the case, we would be looking for a different insurance. The agent then said that it was not the home insurance, but our fire insurance. I informed her that Mr. Cooper had clearly informed us, during closing on the property, that since our property was in a high risk fire area we would need to find our own fire insurance. We worked with XXXX XXXX XXXX and established our insurance policy, and since day one, have been paying them directly. I was really concerned that Mr. Cooper would also be collecting, through our escrow account, for something they told us we were responsible for. The agent confirmed that Mr. Cooper has been collecting for our fire insurance for the entire duration of our loan. The agent then proceeded to tell me that the increase was also due to our property taxes. I then informed the agent that since they were not able to give me a clear explanation of where the additional charges originated, I was formally requesting that Mr. Cooper closed my escrow account, and return the amount already collected. I informed then that from this point forward, I would be responsible for personally paying my property taxes, and home insurance, and would continue to pay for our fire insurance. The agent assure me that she would submit the request and Mr. Cooper would inform me once the request was approved. The following day, I called our XXXX XXXX XXXX. XXXX XXXX XXXX confirmed that the only payments they had received where the payments sent directly by me. I also contacted the XXXX County Tax Collectors Office and inquired about our property taxes increasing. I was informed that our taxes had not increased and the office would not know if they would increase until XXXX. I then called Mr. Cooper again to let them know what I had learned from XXXX XXXX XXXX and XXXX Tax Collectors. The representative confirmed that my request from the day before was submitted and I would be reimbursed for {$1300.00} escrow balance. A few days later, I received a letter from Mr. Cooper dated XX/XX/2022, stating, " Please be advised that by XX/XX/2022 you will no longer have an escrow account ( also called an " impound '' or " trust '' account ) for the hazard insurance because you requested that Mr. Cooper close the account. After this date, you must directly pay your property costs, such as taxes and homeowner 's insurance, possibly in one or two payments a year. '' After receiving this letter, I believed the situation had been resolved. However, on XX/XX/2022, we received another monthly statement and this statement stated that our Amount Due was {$1500.00}. We immediately called Mr. Cooper and reminded them of our request to close our escrow account. We reiterated that we would only pay them Principal and Interest. The rest of the charges would be paid to each company directly. We requested a new bill. A few days after this conversation, we received another letter dated XX/XX/2022, stating, " We received your inquiry on XX/XX/2022, to remove the collection for hazard insurance from your monthly payment. Your request to cancel the hazard insurance has been processed accordingly. Mr. Cooper will continue to collect for and issue payment on your property taxes. '' We contacted Mr. Cooper again, and the agent stated that we had never requested to completely close our escrow account. We reminded them of the letter dated XX/XX/2022 and ask to speak to a manager. We spoke to XXXX XXXX, Executive Resolutions Team. She dismissed the information and stated that a new request would need to be submitted. We have been dealing with this very stressful situation for a few weeks now and would like an immediate and final resolution. Mr. Cooper has been given numerous opportunities to correct the situation, however they refuse to do so.
04/22/2019 Yes
  • Mortgage
  • Reverse mortgage
  • Trouble during payment process
  • AZ
  • 85622
Web Older American, Servicemember
In XXXX my wife and I took a Reverse Mortgage on our property in Maine. We have been totally misled on various matters that is now costing us in real terms. The property consists of an XXXX built 3000 Sq.Ft. home with fenced pasture, small barn, chicken coop, green house, utility sheds, and extensive gardens. The RM was through XXXX XXXX, and is now with XXXX XXXX. In XXXX, due to age-related health problems, it became very difficult for us to maintain the property. We listed it for sale with a prominent broker for {$460000.00}, which was just under an appraisal ( see attached XXXX # XXXX ). For the next three + years with no activity, we incrementally lowered our asking price to {$380000.00}. We had no offers. By XXXX, XXXX, it was obvious that the loan balance would soon exceed the market value, and we were physically unable to maintain the property. We contacted the mortgage company and requested instructions. The middle of XX/XX/XXXX, we received written instructions from XXXX XXXX as to requirements to effect a deed in lieu. We signed and returned that agreement ( See attached, dated XX/XX/XXXX ). We hired a firm to conduct an estate sale of our home furnishings and other personal property. That contract included their agreement to dispose of all unsold personal property and sweep clean the residence. That was accomplished during XX/XX/XXXX XXXX, XXXX, and our cost was {$4000.00}. Note that this is an organic farm and there are numerous items in the barn, chicken coop, utility buildings, green house, and garage shop that are part of the operation and a buyer would expect those items to go with the sale. We excluded those items from the estate sale because we still had the property listed for sale. We felt this was consistent with the deed in lieu agreement, in which we gave Champion Mortgage permission, via their form, to remove and dispose of any personal property, trash, debris remaining on the property. A letter from XXXX XXXX dated XX/XX/XXXX ( see attachment ) stated that they inspected the home and found it to be vacant. It went on to explain that they would be securing and maintaining the property, including changing the locks. In mid XXXX we phoned XXXX and explained that our hazard insurance policy expires on XXXX XXXX , st, and that the property tax is paid through XX/XX/XXXX.. We questioned a requirement that we keep the insurance and tax up, since the 120 day maximum for completing the deed in lieu process had been exceeded. The company agent instructed that we can let the policy lapse and that they will place insurance on the property and pay the tax, and those expenses will be added to the mortgage balance. On XX/XX/XXXX, via phone we were informed that the deed in lieu papers were about ready for our signatures. The call was to get a verbal reconfirmation that we give XXXX XXXX permission to dispose of any personal property that may remain on the property. We verbally agreed to that. On XX/XX/XXXX, we were served with a court summons for foreclosure. We have been verbally informed that the reason for this court action is because there is still personal property on the premises. When we contracted to have the personal property removed, we assumed that the items we excluded would enhance the value of the property, and we gave permission for the mortgage company to dispose of those items as they saw fit. They made a point to reiterate that permission in XXXX. We could have included all items in the estate sale and final clean up in XXXX had we not been misled. Now we live across the Country and would be very hard pressed to take on such a task ( Note. The summons does not offer this as a path out of foreclosure. ). Additionally, we are now being billed by XXXX XXXX for the cost of the hazard insurance. As explained above, we let our policy lapse due to instructions from XXXX. In XXXX when we received the HUD mandatory counseling before initiating the Reverse Mortgage, all terms were very straight forward. My only question was if we had to walk away from the property would that adversely affect our credit? The answer was a definite no. We have recently applied for a mortgage loan, but were turned down. The explanation was that the underwriters stated that our credit will be totally destroyed for the next five years due to the foreclosure action ( our credit score over 800 ). The bottom line is that we have been misled, both in writing and verbally, from the very start of the reverse mortgage. This deception is now set to cost us in real terms.
07/27/2022 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • AL
  • 35401
Web
In XXXX of XXXX, my pandemic relief ended with my mortgage company Mr.Cooper. At that time, I was still not working full time and would continue to need assistance with making my mortgage payment. I was instructed to apply for a modification that would decrease my monthly payment to an amount I could afford. I began that process. To enter and remain in that program to be considered for the loan modification, from XX/XX/XXXX to XX/XX/XXXX I was asked to submit several documents including but not limited to pay stubs every month from October 2021-February 2022, child support order twice, divorce decree, food stamp order twice, IRS history from past 3 years, explanation from my childs father as to why he was not paying child support and other miscellaneous documents. I submitted all documents requested on time by uploading them into a portal on Mr.Coopers website. Several times I reached out to XXXX XXXX, who was my XXXX modification contact person. I spoke with him one time only around XXXX of XXXX. I was never able to speak with him again, nor was he available when representatives reached out to him internally from the company. I had so many questions I needed answers to because the process was becoming tedious and I was never told yes I was approved or no I wasnt approved to lower my monthly mortgage payment. In XXXX I went to check on the status to see if they would finally make a decision only to find the portal where I submitted approximately 50 documents from XX/XX/XXXX was gone. I was unable to access any of them. I called Mr. Cooper to speak with XXXX XXXX and was unable to speak with him. Only information I was given was that the case had been closed. At that time, I was several months past the end of the pandemic relief plan and now Mr. Cooper via XXXX XXXX was asking for over {$20000.00} dollars or my house would go into foreclosure. I then called Me.Cooper again to ask about what was going on and why did I receive that letter when I was in a process of working out something to get my mortgage payment at a price I could afford. The representatives at that time knew nothing about the letter XXXX sent. Once again, Mr.Cooper representatives and myself attempted to contact XXXX XXXX by phone on separate occasions they both were unsuccessful. I then spoke with a representative again and told her what was going on and she was so apologetic about everything. She spoke with her manager regarding my case/complaints and her manager was appalled. They both relayed the message that it was no need for me to have been submitting information from XX/XX/XXXX to XX/XX/XXXX without a solution or resolution. They then within 30 minutes approved for me to be placed into a loan modification that I would qualify for. Once I received the paperwork and scheduled a notary to sign for that modification, I noticed my interest rate had increased. I called Mr.Cooper and spoke with a representative in XX/XX/XXXX that assured me that I could resubmit and qualify for a modification that would allow me to remain with my original interest rate. That representative instructed me to cancel that notary and wait until I received another packet to sign that would reflect my original interest rate. She told me it would be a couple of months before I would receive those documents .Never received those documents. Called Mr. Cooper back again XX/XX/XXXX because I hadnt heard or received paperwork to sign but I did receive a letter taped to my front door from XXXX XXXX. Mr.Cooper representative knew nothing about XXXX XXXX correspondence with me. This is when Mr.Cooper informs me that I was misinformed by the representative that told me I could keep my original interest rate and that request has not been processed. Now Im several months behind Im being told by Mr. Cooper and need to pay this money to process my loan modification. Ive been confused, mislead, misinformed, threatened with foreclosure, dismissed, and have suffered many sleepless nights and horrifying days when speaking with some employees because of conflicting information about my account and them not being able to give me the correct information on several occasions.
04/27/2022 Yes
  • Mortgage
  • VA mortgage
  • Struggling to pay mortgage
  • TX
  • 78374
Web Servicemember
We like many others were in a forbearance plan, as our family was impacted by the Covid-19 pandemic. As the close of that forbearance neared, we completed all necessary steps in order to enter into a repayment plan. We specifically asked for the VA refund modification option. We were instead provided a lender specific option. We reached out to the lender ( Mr. Cooper ), and explained that we requested the VA refund modification option, but were told that no such option existed. After numerous requests for escalation, and us providing the written documentation of the VA 's refund modification option, we were told that an escalation team member would reach out to the VA to request the option on our behalf. That person provided their contact information and assured us that they would be in touch. We never heard from that person again, despite monthly attempts via email and phone. A month later, we received a new offer, that was of course not the VA refund modification request we had made. We continued to reach out bi-weekly and received no updates. Finally, in XXXX of 2022 I reached out to Mr. Cooper and was able to speak with someone in what appears to be a different department. I advised them that I would need to sell my house before anything negative would be reported, as the repayment tool I had requested was never investigated or offered. That person apologized for the confusion, and assured me that selling my home was not necessary. She advised that she would submit for the correct tool, the VA refund modification, and that I would receive information over the next few weeks regarding that. She advised that no late payments or arrears would be reported during this process. On XX/XX/2022 I received notification that Mr. Cooper was reporting all late payments and total arrears amount. This despite not having received any information regarding the request submitted on our behalf in XXXX of 2022. I contacted Mr. Cooper, and was advised that no reporting should have been made, and that I would need to reach out to the research department at Mr. Cooper, and dispute with them and each credit reporting agency independently. I provided all required information to Mr. Cooper, and the 3 credit reporting agencies, and during a follow up call with Mr. Cooper, I was assured that it would be resolved. Today ( XX/XX/2022 ) I received a notification that Mr. Cooper had verified the accuracy of the reporting and the late payment reports would remain. We are currently working on providing Mr. Cooper with our financial information per their request, however they have not been transparent or honest in during this process, and I am now harmed in the sense that I would be unable to purchase a new home with a different lender, despite having adhered to every step and request set forth by Mr. Cooper. It feels rather convenient that I would be advised not to sell my home, at a time when I could have with no damage to my credit report, and then a short time later I am put into a position where even if I sell my home in an attempt to maintain financial stability and meet my obligations, I would be unable to purchase a new home. Please investigate thoroughly, as this appears to be a methodical and purposeful approach by Mr. Cooper ( Nationstar Mortgage ), than a number of unrelated but unfortunate misunderstandings.
08/31/2022 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • DE
  • 19809
Web
On XX/XX/2022, I received a call from XXXX about my homeowners insurance that was being cancelled, XXXX stated they have not received a payment. I told them Im in escrow and my mortgage company pays my insurance. XXXX advise me to contact Mr. Copper XXXX my mortgage company ) I called Mr. Cooper mortgage on XX/XX/2022 at XXXX, I spoke to a representative that was in the insurance department, she stated that XXXX had failed to send the renewal paperwork so that can see what the balance is going forward. She stated they tried to contact them on XX/XX/XXXX, XXXX, & XXXX. The Mr. Copper representative said she can call right now to get in touch with an agent. She placed me on hold ( 5 Minutes later ) she returns to the line and stated they would not let her speak to a live agent. That it directed her to the website for more assistant. I asked what time do the close for the night, she said XXXX EST, I told her I will reach out to XXXX and I will call back. I called XXXX back, spoke to a superior, XXXX stated they sent the document via IET ( Internal electronic transfer ) on XXXX XXXX. And then sent it by mail. The stated they have not received any phone calls from the mortgage company on XXXX XXXX, or the XXXX. If a mortgage company contracted them, they would not advise them to go to the website. I called Mr. Cooper mortgage back, I spoke to a customer service representative that stated there was nothing wrong with my account, that everything is updated and paid for. I informed her I just spoke to the insurance department and they said something different. I asked several times to be warm transferred to the insurance department so I can speak to someone there. She stated that the insurance department was a third-party company, and she can only cold transfer me. I stated I called earlier, and a customer service representative warm transferred me over. She wanted school me on how mortgages and escrow worked, and told me that I was lying, that I told her a different story and that once again that my insurance is not cancelling and that the amount was paid in full. I asked to speak to her supervisor, she stalled for five minutes letting me know once again that I was wrong. She warm transferred me to her supervisor, the supervisor heard my story from the beginning until I was transferred to her. She stated that customer service was total incorrect, that the account is past due, that there is a issues with my homeowners insurance. She warm transferred me to the insurance department. Apologies for the pervious representative miss handling of my call. The representative for the insurance department started to reiterate that XXXX was doing their job that they received no documents. I told her what the representative for XXXX said and gave her all the information. After a back and forth she asked how much did the renewal cost. It was XXXX She placed me on hold, a few minutes later she said she send out the payment so everything should be okay. Apologized and released the line.
12/10/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92142
Web
Please stop the Default / foreclosure process as my property is currently in default, and Nationstar Mortgage told me in a phone call on XXXX/XXXX/XXXX, that the foreclosure process shall begin on XXXX XXXX, XXXX. Please investigate XXXX ( XXXX ) separate matters : 1 ) Please investigate the criminal misconduct of Nationstar employees and their affiliates whom illegally intercepted and forged XXXX ( XXXX ) XXXX money orders which I mailed by certified mail, earmarked for my XXXX XXXX payment. Understanding the unsavory reputation of Nationstar Mortgage, I made copies of these money orders BEFORE I mailed them to Nationstar Mortgage, via certified mail. As a result, I retained the serial numbers of these money orders and was able to order copies of the 'processed 'money orders from XXXX showing these money orders had been altered /forged illegally and 'cashed ' for the personal benefit my Nationstar employees and their affiliates. Nationstar Mortgage has NOT provided a refund for these money orders, which were used for the personal benefit of Nationstar Employees and their affiliates, at my expense nor as Nationstar Mortgage provided me with a credit toward a future mortgage payment. Please provide an update regarding the investigation, as well, regarding the police report submitted on XXXX/XXXX/XXXX. 2 ) Nationstar Mortgage deliberately omitted a 'principle reduction /debt forgiveness incentive clause ' totaling {$330000.00} ( {$110000.00} per year over the first 3 years of the loan ) from the loan modification agreement, that was explicitly stated on my Trial Payment Letter. 3 ) Nationstar Mortgage is attempting to foreclose on my home by mismanaging federal funds from a federal program operated by the State of California, ironically called " Keep Your Home California '' ( KYHC ). In this regard, {$100000.00} from this federal program was wire to Nationstar Mortgage on my behalf, and posted to my account on XXXX XXXX, XXXX. Nationstar Mortgage provided explicit authorization for me to utilize these funds for future mortgage payments via email. To be clear, my last mortgage payment from my personal funds was made to Nationstar Mortgage in XXXX XXXX, as Nationstar Mortgage was made the payments from XXXX XXXX though XXXX XXXX, utilizing the federal funds from XXXX This agreement is well documented. To be very clear, written authorization was provided both via email from Nationstar Mortgage and reflected in Nationstar Mortgage Statements. I am told that Nationstar has applied a portion of these federal funds to the months of XXXX XXXX through XXXX XXXX, but is now refusing to apply any additional federal funds toward additional future payments. Nationstar Mortgage told me in a phone conversation on XXXX/XXXX/XXXX that I still owe mortgage payments for XXXX XXXX, XXXX XXXX and XXXX XXXX, such that on XXXX XXXX, XXXX, the foreclosure process shall begin for my home.
06/23/2022 Yes
  • Mortgage
  • FHA mortgage
  • Closing on a mortgage
  • MD
  • 20906
Web
On Thursday XX/XX/XXXX I called to request a payoff amount letter because I was closing and selling my house on XX/XX/XXXX. I was told it would be sent that same day to the title company. I called back on Tuesday XX/XX/XXXX because the Title company stated they had not received the letter. That day the title company stated they did not have my request from the XXXX on file and that it takes XXXX business days. I was told XX/XX/XXXX was my request day and that it will take up to XXXX business days for the payoff loan department to send the fax to the title company. I called again Friday XX/XX/XXXX to see if the fax had been sent or if we still needed to wait. I was told my request was still being processed and to call the following week. On Monday XX/XX/XXXX I called the mortgage company again and I was told the fax was sent on Friday XX/XX/XXXX. The title company stated they had still NOT received a fax. The representative then stated that he would have another copy sent that day but that also did not go through. I called back again to the mortgage company on Tuesday XX/XX/XXXX, I then was told that there were no request in their system. I got very upset and told them that was incorrect I had called both the XXXX and XXXX for request and I was told on Monday that the fax was sent Friday the XXXX and that they needed to look further. The representative then stated oh I see the request now and that the fax had not been processed or sent and they would escalate as it was the 6th day since the request. She then proceed to give me the information of a manager named XXXX XXXX. I tried calling her but she did not answer and I was taken to their representative. I spoke to one again to XXXX and he stated they did not see my request until I told them to look further and then he was able to see them. He stated he would escalate to their supervisor. I then called back on Wednesday XXXX of XXXX and was told that I would have the letter by today Thursday XX/XX/XXXX. Today is the XXXX and I just spoke to XXXX and he stated that he saw the payoff would be for XX/XX/XXXX which is incorrect as we requested it on the XXXX. He also said he would speak to the supervisor above XXXX XXXX her name is XXXX XXXX to escalate. XXXX then stated that XXXX needed to speak to a Mr Cooper to release payoff. This has now been going on for XXXX weeks and I get different answers every day and I need the mortgage to be paid off as of the XXXX. It seems like the company is trying to extend this further and further to collect more interest and that is not right as we are trying to pay them off as of the XXXX. While all of this has been going on the Title company has also called them and have not been able to speak to any managers or get a straight answer either.
06/15/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 95688
Web
Contacted Mr. Cooper ( Nationstar Mortgage ) in XXXX XXXX about dropping the PMI on my conventional loan. Was told that appraisal would be done and I needed 25 % equity to have the PMI dropped. Was also told that the process should take a couple of weeks to get the appraisal and a couple more weeks to review. Appraisal was conducted on XX/XX/XXXX and submitted on XX/XX/XXXX. I contacted Mr. Cooper on XX/XX/XXXX after still not hearing anything about the outcome of my request. I was then told by XXXX of Mr. Cooper that " the report is subject to additional review and approval by Mr. Cooper ''. I asked for an explanation of what that meant, what exactly needed additional review. XXXX repeated that sentence and didn't offer further explanation. I also asked how long the additional review period would be and she gave multiple answers from 2 weeks to 30 days to indefinitely. Mr. Cooper emailed a copy of the valuation report dated XX/XX/XXXX and said that I should have received a copy in the mail, but I have yet to receive it as of XX/XX/XXXX. The balance of my loan is about {$340000.00} and my home appraised for {$570000.00}. There is well over 25 % equity and the PMI should be dropped immediately. I don't have confidence that Mr. Cooper is going to remove the PMI or give me any further explanation on what they are looking into. Since my request in XXXX to drop the PMI, my monthly payment has been increase twice by Mr. Cooper. They are referencing that there is a shortfall in my escrow account. I found that they paid the wrong home insurance company out of my escrow account even though they had the correct information. They then needed to correct the issue by issuing the correct payment. They immediately used that instance to recalculate my payment instead of waiting to be reimbursed. They also increased it another time stating other escrow shortfalls but not providing evidence, like the exact new tax bill. In reality my payment should be lower because my new home insurance is {$500.00} less than the previous year. As of XX/XX/XXXX my property taxes have not been increased for XXXX, the new XX/XX/XXXX bill has not been issued. The last payment for taxes was paid on XX/XX/XXXX. I feel that Mr. Cooper is unfairly increasing my payments and putting off my requests to lower it, while also trying to persuade me to refinance, even though that's not in my best interest as interest rates are higher.
07/11/2022 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • TX
  • 78239
Web Servicemember
Trouble with escrow and getting accurate payments since XX/XX/XXXX. On that day, spoke with XXXX over a {$120.00} escrow shortage. Put check # XXXX in mail same day for {$150.00} to cover shortage plus! Instructed to pay {$890.00} as new payment confirmed by XXXX on XX/XX/XXXX. Mr. Cooper kept sending statements wanting {$900.00}.????? In the bottom of XXXX statement see where they were late and MISAPPLIED the {$150.00} on XXXX WHY? Had to call again on XX/XX/XXXX spoke with XXXX who also elevated this call to XXXX They confirmed my payment to be {$890.00} as XXXX stated on XX/XX/XXXX. BUT my statements from Mr. Cooper in the upper right corner wanted {$890.00} but in a pie diagram on the left stated $ XXXX made no sense. This is when Mr. Cooper started tacking on {$2.00} overpayment fee. ABSOLUTE XXXX!!! I can only pay what is clear and confirmed to me NEEDS to be paid!!! Talked to XXXX on XX/XX/XXXX he stated again to pay {$890.00} because again this statement has XXXX different amounts on it plus these {$2.00} fees again but emphasized now I had another escrow shortage of {$30.00}. So I sent check # XXXX for {$950.00} for mortgage payment plus escrow. These fees were supposed to be cleared out! Then my XX/XX/XXXX statement shows up I immediately asked to elevate the issue- same XXXX with XXXX different amounts and another {$2.00} overdue payment fee. Talked to XXXX now on XX/XX/XXXX she wanted another {$140.00} in escrow money and she would also correct ALL these {$2.00} fees collected for their errors. Did an e-check with her only to get another XXXX statement on XX/XX/XXXX. Called XXXX XXXX twice on XX/XX/XXXX, once on XX/XX/XXXX and again on XXXX XXXX NOTHING!!! I e-mailed XXXX XXXX, XXXX & XXXX of Nationstar on XX/XX/XXXX at XXXX. Then XXXX wants to call me, I told her I sent the e-mail and didn't want to talk to her. So she has another lady called me and my response was the same to her. XXXX XXXX HAS NOT responded or even acknowledged my e-mail. How am I expected to maintain a mortgage with service like this? I pay what they tell me and they tack on fees. I am ready to move my mortgage if XXXX XXXX can't/wo n't take responsibility for this mess and file suit against Nationstar/Mr. Cooper if I end up with a higher mortgage than I had. This needs to get fixed and credit for all the fees and just STOP!
04/04/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NJ
  • 08260
Web
Client has been repeatedly mistreated during efforts to modify loan, most recently was denied based upon his being divorced and a " successor in interest '' to the original party to the note, his ex-wife. Specifically, modification was denied on basis that property was not " owner occupied '' despite client 's ownership and occupancy, demonstrated to servicer countless times. Second, denial of application based on this " occupancy '' issue is in direct violation of the XX/XX/XXXX amendment to the XX/XX/XXXX mortgage rules under RESPA ( Regulation X ) and TILA ( Regulation Z ) found at 12 CFR 1024 and 1026, which rules were implemented to protect " successors in interest '' to mortgage and property ownership by virtue of divorce decree. Despite this status and the explicit provisions of the rules, client 's modification was denied based on his status as " non-borrower '' ( the so called " brick wall '' ), the repeated request for unnecessary and nonexistent documentation of home ownership and occupancy ( the " treadmill '' ), and have otherwise made the application for modification unnecessarily difficult. The same documentation was requested countless times. When the servicer 's employees would finally acknowledge receipt of a particular document, they would invent inadequacies and demand additional information which bore no relation to the client 's ability to pay the loan or any other relevant factor in evaluating this request. By way of example and not limitation, client is XXXX and submitted personal financial statement. Servicer then requested further documentation to explain the financial statement in detail which was simply designed to make client produce more paperwork, and did not provide any additional information. These requests for " clarification '' were repeated and abusive, and the ultimate denial of the modification was not based upon any of the information repeatedly provided and painstakingly supplemented, but upon the " borrower 's '' non-occupancy of the property in question. Servicer also claimed investor did not offer modification under the circumstances in question, a claim that was never validated or documented. In short, client was completely " run around '' in the process of attempting to modify his loan, and his application was improperly denied.
08/30/2022 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • MD
  • 20772
Web
I purchased two properties in XXXX in the Virginia area. My loan was sold to the Mr. Cooper Mortgage Company. The transaction was uneventful and I did not miss any payments. In XXXX, I received a notice from the Mr. Cooper Mortgage informing me that I did not have insurance on the properties and that they would be placing forced insurance on the properties. My insurance company, the XXXX XXXX XXXX XXXX, provided proof of insurance for the second time and I attempted to make my regularly scheduled payment. The auto- pay system on the Mr. Cooper site would not accept the regular payment and forced me to make a double payment under protest. Their system erroneously said that I was behind in my payments. Despite the double payments being made, they monies were not applied. Several months later, the overpayment was refunded to me. However, the false information still reflects that the payments were unapplied. It is worth noting that despite these errors in XXXX, I did not miss a payment. In XXXX, I received a notice from Mr. Cooper informing me that my insurance had expired in XX/XX/XXXX and that they were placing forced insurance on the properties. I provided proof of current insurance and made a payment via the online services. The next month, I received a second call from the mortgage company indicating that I did not have proof of insurance. I again notified my insurance company, XXXX XXXX XXXX, and was informed that the Mr. Cooper Insurance Company had been provided proof of my coverage in XX/XX/XXXX. My insurance company again, provided proof of my insurance for a third time. I attempted to make a payment and was alarmed to see that Mr. Cooper now claimed that I owed over {$30000.00} in mortgage payments. Despite the fact that I provided proof for a fourth time and never missed my regularly scheduled payments, i am still receiving harassing phone calls from Mr. Cooper claiming that my payments are in arrears. I accessed their electronic system on XX/XX/XXXX and this incorrect information is still reflected. My supporting documents have identifiable information such as my loan number and name. I will gladly submit this information to you upon your request.
04/20/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 77069
Web
I have received your response to our complaint that we issued against NationStar Mortgage 's ' handling of our mortgage account XXXX XXXX ) and request for mortgage assistance. Just to clear up any confusion, we are still in the same position ( we did not receive any help ), but was approved for a modification that would increase our payments. This is nothing but a distasteful joke as we can not afford current payments because of the present one income, nevertheless the payments are running behind and instead of easing the burden while our income is much lower, our payment have increased an HOA dues in the amount of {$5800.00} are due. I have contacted Nations Star and a represented tried to explain and then transferred the call and I was transferred again. As of XXXX XXXX , XXXX , I call requesting to speak with a supervisor, but was told none were available, but if I was " calling about the mortgage assistance, there is nothing a supervisor could do because your escrow is short ''. In essence ; our payment increased because we are running behind, Is this an answer to helping mortgage consumers? This is only doing what mortgage companies would need consumers to do, which is pay more to catch up, there is no need for modification when it turns out this way. What more do I need to do so that we could get help with our mortgage? Today, XXXX XXXX , XXXX I called and spoke with XXXX at XXXX XXXX XXXX XXXX , who answered the call in the Bk department. Our designated person to speak with has not return my recent phone calls. I express to XXXX , the modification was unacceptable and we could not accept the present terms, also someone keeps placing collections notes on our door to call the mortgage company although we are behi nd TWO payments, although this can add up, this collection method is demeaning and unnecessary. Lastly, the HOA dues needs to be address as quickly as possible. Our attempts to resolved these matters with Nations Star has fell on deaf hears. Nationstar 's ' violations and penalties is not without concern as we have seen this spill over and affect our ability to communicate and resolve any financial issues.
08/25/2022 Yes
  • Debt collection
  • Mortgage debt
  • Took or threatened to take negative or legal action
  • Seized or attempted to seize your property
  • TX
  • 78155
Web
In the interest of my Name and Property, Nationstar Mortgage LLC, dba Right Path Servicing, Mr Cooper, Community XXXX XXXX formally XXXX XXXX XXXX XXXX, XXXX, XXXX, XXXX XXXX XXXX XXXX and Authorized Rep XXXX XXXX attorney/debt collector. Have taken actions that are a violation of the FDCPA, FCRA. In relation to their collections practices of an alleged debt. The companies addressed here have violated the cease and desist notice sent their respective offices by registered mail that the debt is disputed and ordered to cease reporting misleading information on my consumer reports and communication with me unless they were to provide proof that a debt was valid and the law that relate to the alleged debt was not followed applicable in dealing with such a matter. By further mailing of statements and harassment letters from the attorney 's office listed above and unauthorized furnishings of transaction history and experiences between myself and the parties violates 1681 ( b ) 1681 a ( i ) permissible purposes and exclusions of certain information on a consumer report. I am holding these companies accountable for violation of 1692 e ( 2 ) The false representation of the character amount, and legal status of a debt. 1692 e ( 4 ) The implication that nonpayment of any debt will result in seizure or sale of property, 1692 d, 1692 f by communicated use of the attorney, listing my property and name in public notice of foreclosure as a delinquent debtor, has caused damages to my reputation as a natural person consumer, that will grossly affect my ability to do business and be provided housing whether it be lease rent or owning without being denied as a consumer. Under the XXXX usc 1692 and 15 usc 1681 s-2 ( a ), 1681 c, 1681 n, 1681 o, 15 usc 1681 n ( 1 ) ( A ), ( B ) ( 2 ), and ( B ) ( 3 ). These companies have caused injury and have failed to deliver the name and address of the original creditor so that I may be able to validate their claims to a debt and actions. I have not given any consent to the actions being taken against myself or personal property.
10/16/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • NV
  • 89130
Web
I had purchased a home back in XXXX 2007 and XXXX XXXX XXXX had approved the first mortgage. I wanted to make changes around the home and decided to apply for a HELOC and was approved for the equity line. I had paid my payments on time until circumstances beyond my control left me in a financial bind. I struggled to keep my payments current and finally I was unable to keep up with all obligations. With the housing development that took place I was upside down on my property. I spoke with an attorney who explained I could short sale the house and though it was going to still be a negative reporting situation it would n't be a foreclosure and the bank would still recoup some of their funds. I gave Power of Attorney to my Attorney to handle the confusing processXXXX XXXX XXXXXXXX XXXX did agree to the short sale but then I was informed the 2nd mortgage had to remove it 's 2nd lien to be able to do so. There was an agreement made with XXXX XXXX to remove the lien but that we would still pay them which we have. In the process of having this drawn up XXXX XXXX XXXX transferred the mortgage to Nationstar Mortgage. My attorney had tried to complete the short sale but Nationstar would not communicate with our attorney. We had moved from the home and were over an hour away from the property. We were never notified that the house was being foreclosed on. My wife had driven by the house to try and complete the clearing of our items when she saw there was a notice pinned on the door indicating the house foreclosed. We spoke to the attorney and he said they did not reach out to him nor us and at no time did they try to communicate with us. I have tried to get information from NationStar and they still will not respond. I have disputed this with the bureaus and the bureaus have been no help. The way this unfolded was underhanded when we were only trying to do the right thing. I have requested records from NationStar payment history etc, and they will not respond.
05/05/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NC
  • 28277
Web
To Whom It May Concern, For th e 2nd year in a row, Nationstar Mortgage has paid for Flood Insurance on a property unnecessarily. T he Flood Insurance is paid for by my HOA and I have produced the necessary documentation, multiple times, to Nationstar p roving that the policy was paid. Regardless, they paid for a new policy -- not just once, but, twice -- at the cost of {$430.00} each time!! I was able to get a refund from the insurance company for the 2nd p ayment of {$430.00}, however, they are not willing to refund the first payment. Nor should they have to. The fault for this resides completely w ith Nationstar and they have admitted that I should be refunded my money and then later refused to do it. At this point, keeping my money is equal to theft. They made the same mistake last year, and after I filed a claim with the BBB, they eventually refunded me my money. How they can make the same mistake again this year and not give me back my money is unbelievable. * XXXX / XXXX / XXXX -- proof of Flood Insurance on the property was provide d to Nationstar ( fa x confirmation is attached to this complaint ) * XXXX XXXX -- the proof of flood insurance was provided again to Nationstar * From XXXX & XXXX -- MANY MANY conversations with the customer service group, the escrow group, insurance people, etc. * XXXX / XXXX / XXXX , a representative began emailing me. * XXXX / XXXX / XXXX -- I was told that a refund ( for {$430.00} ) was being requested and would be paid by Nationstar to m e. * XXXX / XXXX / XXXX -- I was told the refund was denied. I was told this only after I inquired because I had received, another, erroneous escrow statement and I still had n't seen the promised refund. I need help forcing this large company to STOP STEALING FROM ME. I am beyond aggravated and would like to see this company prosecuted for criminal theft. I appreciate any help you can provide. Sincerely,
10/07/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CT
  • 06905
Web
XX/XX/XXXX I purchased my condo and took a mortgage with XXXX XXXX. After close, the loan was sold to Nationstar XX/XX/XXXX. This morning I called Nationstar and asked them that if I was to pay an additional lump sum amount toward my principal, how would they treat it ( a ) reduce monthly payment, or XXXX b ) reduce loan tenor or ( c XXXX a combination XXXX Nationstar responded that I could pay down on the principal but they would not reduce my monthly payment nor issue a revised/shortened amortisation schedule. Their reason being that they are a servicer and can not run new amortization schedules. When I asked, how would I know the final maturity date on my loan, they said I could figure that out on XXXX or go to bank XXXX As for how my monthly payment is being applied, they said I could see that each month on my statement, but they could not issue a new amortization schedule. I find this disturbing and hard to understand - As a servicer if their system can generate invoices and apply payments then its not possible that it can not generate an amortization schedule. So I am not convinced that this is a case of 'inability '. It appears more to be their unwillingness, in which case I question their integrity i.e. what do they have to hide? why this lack of transparency to how a customer 's money is applied and maturity date. Is this even legal? Can they take my money but refuse to modify payments or amortization period? The Nation star customer service manager said I could modify maturity through refinancing!!!! So while the contract says there is no pre-payment penalty by forcing me to refinance to get a new amortization schedule they are making money off me in another way. Seems like my choice is to be stuck in a 30 year mortgage or pre-pay and rely on their word that they will correctly apply my monthly payment to a reduced principal balance and keep paying with no line of sight to final maturity.
12/02/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • KS
  • 67214
Web
I received notice that my account was past due! I had payment set up with my bank to sent payment each month, and my insurance payment was sent from my credit union account each month. I paid the taxes when they come due. In XXXX my payment was returned to my bank no explanation. I contacted my insurance company and payments were sent for period on time. then in XXXX of 2015 the mortgage company sent my insurance company a payment of {$1600.00} which is the total insurance on my property for one year. Then they increased my payment from XXXX to {$590.00} which is an increase of {$380.00} - if you divide the {$1600.00} by XXXX you come up with an amount of {$130.00}. What happens to the additional {$240.00} that they are charging. So I sent a letter to the Nationstar Mortgage company w/return receipt requested. Wanting to know why my payment went from {$280.00} to {$590.00} ( I called several times leaving my name, loan # XXXX and a contact number for them to contact me. Never heard from them. ) The registered letter was signed for on XXXX XXXX by XXXX XXXX still no phone call or explanation of why my bill is doubled what it should be. Had they left it alone I was making my house payment out of my bank account, and the insurance payment was automately made out of my savings account. This company has messed with my account and now I do not know what is going on. I am putting a CASHIERS CHECK in the mail for {$2700.00}, which is what they state that I owe. I want an explanation of the charges. that this covers along with an explanation of why they are messing with my account. I have called several times and still can not reach anyone. How can they take over my " LIFE '' by not contacting me or explaining these charges. I want to receive a phone call from someone along with an adjustment on my accountThanks for your help
07/27/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • GA
  • 30004
Web Servicemember
To whom it may concern : Why am I having so much difficulty having due diligence completed for a XXXX XXXX with Mr. Cooper? This has been an extremely poor customer experience. Without any success, for over a year, I have been trying to obtain straight answers from Mr. Cooper about opportunities to XXXX XXXX. As an example, on today, Monday, XX/XX/XXXX, I called into Mr. Cooper at XXXX around XXXX XXXX EST. I gave the Representative all of my application information and he ran a hard credit inquiry on my credit report. There after he asked me several redundant questions and I answered, he proceeded to answer me again with the same redundant questions and then hung up on me without a call back. I called back into Mr. Cooper at XXXX and I was told that the Rep that I talked to has gone to break. I had to basically beg for this particular person to escalate the issue and have someone else call me back. I am reporting this issue, because its not the first time that this type of situation has occurred. It has occurred on at least two other occasions, which seem like a systemic issue. I need to have this situation resolved because this is multiple occasions whereas there has been hard pulls on my credit, which bring my credit rating down. And I still dont know the results of my credit application for a XXXX XXXX XXXX with Mr. Cooper XXXX Also, an issue occurred in XXXX with a XXXX application. I have included the email communications in this letter as reference. I complained about this issue on several occasions for months without any resolution. And still to this day, I lost money with this issue due to following the steps that Mr. Cooper advised and still did not attain a Refinance.
06/16/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • AZ
  • 85022
Web
On XX/XX/2022, I contacted Nationstar DBA Mr. Cooper to inquire about removing my private mortgage insurance ( PMI ). Upon request, the agent said they were unable to remove it without a refinance. At no point did I consent to a refinance, and at the end of the conversation, the agent told me that it would not be a good option for me at this time. Today, I received a packet from Nationstar that had a loan application from that conversation. At no point was I going to refinance my current mortgage ; especially with the current rate percentages. Nationstar pulled my credit without my permission, and per FCRA, I should have this inquiry removed from my credit report, as this was something I did not consent. Also, the interest rate lock agreement violates UDAAP, TILA/Regulation Z. The buydown points are listed as a discount, fully ignoring the fact that the loan amount is increased to accommodate the buydown points. The section that shows points is the origination fee ; a completely different amount than the points charged on section A on the loan estimate. This section clearly outlines the points as {$9900.00}, which is listed on the interest rate lock agreement as {$1400.00}. This is deceptive advertising ; misleading the consumer into thinking the discount and points are the same amount WHICH THEY ARE NOT. Nationstar is in violation of fair advertising per Regulation N/MAP, because they are not being truthful in the amounts that are being charged to the consumer, and disguising the buydown points as a " discount '', and omitting that value from the " points '' line on their interest rate lock agreement.
02/09/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • IN
  • 47001
Web Servicemember
I have submitted to all three major credit bureaus copies of all checks that were made on my VA mortgage loan with XXXX/Nationstar since XX/XX/XXXX. The checks clearly show the payment made, cashed date by XXXX/Nationstar where they used XXXX XXXX XXXX. I also submitted to each of three major credit bureaus the payment history sent to me by XXXX/Nationstar since acquiring the loan. Yet ... I still do not show the payments, cashed checks being credited and corrected to my credit report. I only show on some credit reports XX/XX/XXXX, XX/XX/XXXX. Another XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX-XX/XX/XXXX. Then I see another error with XXXX showing a MAJOR incorrect issue with the loan over {$200000.00} which is also incorrect. All three credit bureaus, you have received the proper legal paperwork showing all payments, cashed checks and payment history. I am asking before seeking media assistance in resolving this ongoing issue to please correct and credit my personal credit reports as should show reflecting as I submitted to all three credit bureaus via mail. That information was sent, received over a month ago. Yet, still my credit reports are not correct. This will be the final time, in which, if this does not finally get addressed I will be contacting media with regards to this simple issue that should had already been resolved. Such an easy issue, yet still after submitting all proper evidence showing all the payments I have made on this loan. All three credit bureaus still do not have the information, payments, my FICO score reinstated as rightfully should reflect on all three reports.
05/12/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • FL
  • 34668
Web
This is the second complaint files with cfpb regarding the same problem Cfpb closed the other complaint ( # XXXX ) b efore any resolution was made. The original complaint was that my loan mortgagor failed to provide a {$5000.00} XXXX incentive on XXXX XXXX claiming that I had not filed Treasury forms. The forms were in fact filed, and Nationstar Mortgage has tracked them down due to my last complaint and said they were going to send them to the Treasury, and that barring any mistakes in their filing, I should receive the incentive by XXXX XXXX XXXX . I have called my customer service representative ( XXXX XXXX XXXX ) at Nationstar and have left two mess ages for her to call me regarding and update on her progress as the incentive has yet to be applied to my account. As of XXXX XXXX my mortgage will increase which is based on my principle balance. This balance should be {$5000.00} lest than the number they are using to calculate my new payment. It also should have been used in XXXX XXXX XXXX to calculate the increase which was imposed back then. In short, I filled in and sent the appropriate forms for th e HAMP incentiv e in a timely manner, and the incentive was to be " automatically '' deducted from my principle on XXXX XXXX . Nationstar failed to sen d in their Treasury forms regarding my incentive, and have calculat ed two ( 2 ) year s of mortgage incorrectly. And their customer service representative ( XXXX XXXX ) re fuses to return my phone calls. Supporting documents have been sent to cfpb when filing the previous account.
09/27/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • MN
  • 55350
Web
My mortgage was bought out and began with new lender, Mr. Cooper at the beginning of this year ; XX/XX/XXXX. I had lost my job XX/XX/XXXX and explained this to the new lender predicting I would be late on my payment. The loss mitigation department offered or suggested a " Pandemic Forbearance Plan '' which would pause my payment obligations for three months, stating I could opt out at any time. Following the three months, without request or consent they automatically resumed this plan which I was not needing or requested. I made three payments, one more than minimum due during this time. I spoke with someone back in XX/XX/XXXX asking to stop this plan I was ready and had been to resume payments. This was not acted on, they failed to stop plan which froze my ability to make online payments. Every time I spoke with them each person informed me incorrectly with false information. Most recent, I was told I could " promise to pay '' which would allow to make payments and any extra as was able. I asked for management to review calls from prior months to verify this information. This too was disregarded. Having trouble talking to anyone helpful or knowledgeable, and being unable to make a payment after several attempts I am now being threatened with foreclosure and feel I am being victimized by these predatory lenders. Note that documents sent via mail have different names, numbers and contact addresses making this whole process much more difficult. Here is hoping they are held accountable for the wrong doing, misleading and illegal acts of consumer lending.
05/07/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 90028
Web Older American
1. Mortgage sold by XXXX XXXX XXXX to the XXXX office company ( Nationstar Mortgage LLC ) in XXXX Texas. 2..Loan Documents provide a period between the XXXX of the month until the XXXX of the month within which payments received are NOT considered " Late '' ... .Nationstar Mortgage LLC disputes this part of the loan documents. 3. If a payment was received during XXXX and XXXX, I, XXXX XXXX, Home Owner, consequently would receive phone harassing phone calls form Nationstar Mortgage LLC, demanding payment, at once, or legal action would be taken by Nationstar Morgage LLC against me. I had as many as XXXX phone calls on the XXXX of the month demanding payment. 4. Once again, the loan documents allow payments to be received any time between the XXXX of month and the XXXX of the month without being considered " Late '' ... ... 5. I filed a complaint with the XXXX and the XXXX issued an order cease order that forbid the phone calls demanding payment, at once! 6. Today, Nationstar Mortgage LLC posted a notice, in retaliation for my BBB complaint, denying me access to the mortgage records on their Wed Site ( Transferred from XXXX when the Mortgage was sold ) .. Furthermore, the notice forced me to deny the results of the XXXX order pertaining only to the Phone harassing phone calls ( by forcing me to click on the Opposite target of the notice from my desired answer ) in order to gain access to the information on the Nartionstar LLC web site about my account. 7. I, XXXX XXXX, home owner, urge the Agency to investigate the operations of Nationstar LLC..
09/15/2022 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • PA
  • 18235
Web
I recently found out that my mortgage loan was bought by XXXX by mr cooper ( Nationstar ). Who has quite the track record i found out through this entire ordeal. About a month before my homeowners insurance was due i reached out through their electronic system requesting that they pay my home owners insurance as i was getting notifications that the due date was approaching. A few days later i received a message about how it would be taken care of. Around a week after the due date i get an email notifying me how the company did not pay my insurance premium and how i was in danger of loosing my homeowners. After spending hours upon hours on their phone system i was able to submit proof of my insurance, which is doesnt make sense because the last two companys that bought my loan never needed or requested that information. As far as i know you cant have a mortgage unless they have the home owners information on file. Ive found several hundred reviews that this company uses this tactic to get you off your insurance so they can stick you with their more expensive less coverage homeowners insurance, which should be illegal. So far my policy has been closed. The insurance people say they still have yet to receive any kind of payment even though mr cooper swears that the payment was sent out. And now im responsible for any fees, charges regarding lapse of coverage, etc.. Plus i recently had a homeowners claim approved that im scrambling with because the nature of the whole issue does not look good in general.
08/10/2015 Yes
  • Debt collection
  • Mortgage
  • Taking/threatening an illegal action
  • Seized/Attempted to seize property
  • CA
  • 95240
Web Older American, Servicemember
We are in foreclosure with Nationstar/XXXX. We have been in a lawsuit against them for bank fraud that started with XXXX. But they have been ignoring the lawsuit and adding more and more charges including their lawyers fees on us. Even though the banks broke the law several times. They are ready to auction our home off with no remorse for their braking the law. Our refinance was a highly predatory XXXX where the XXXX banker did paper shifting and filed the loan with only one name on it instead of both of us. Also lying about the terms of the loan. Sneaking into it a only interest clause. Then XXXX took over. Our mortgage was so high, it was difficult so we asked for help and was refused. But the bank would call when we were late but would never talk to the wife. And would not explain why. Finally a man from XXXX started to work with ( husband ). The bank never called again. this man convinced him he would have a new mortgage soon and to just wait. But instead we had a note put on the door that they were selling the house. We found out that someone had gone into the XXXX call log and changed our phone # to an old XXXX from before we lived in this county. That way the bank personnel could n't do their job and get a hold of us. We have been waiting for them to respond to a lawsuit but instead they are not responding. They are just going to again put our house up for sale. Even our lawyer has nothing to say. Our XXXX lawyer did the discovery and found a great deal of bank fraud.
08/23/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 90660
Web Servicemember
On XX/XX/XXXX my husband and I were given a verified pre-approval letter by Mr. Cooper for XXXX. On XX/XX/XXXX we were given an updated verified pre-approval letter by Mr. Cooper for XXXX. Mr. Cooper stated that this letter meant that we were through underwriting and our income, our financial statements, and all other income related items were reviewed. Our Loan Offer, XXXX XXXX stated this letter was " as good as a cash offer ''. We proceeded with the home buying process for XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX. We offered XXXX ( which was well below the ceiling of our approval ). We ordered and paid for a home inspection, paid an escrow deposit, paid a holding deposit home insurance ( California XXXX XXXX ), paid for the appraisal, the seller updated the septic tank, and made updates per the appraiser, and moved out of the property in anticipation of the upcoming close. We were set to close on XX/XX/XXXX. On XX/XX/XXXX, one day before the close of the home, we were told we were denied due to my employer type. I work for a XXXX XXXX XXXX ( XXXX XXXX ), and the Loan Officer told me the underwriter excluded my income. I had the same employer throughout the entire process. Nothing changed from the time they issued the " verified pre-approval '' until they rejected my income on XX/XX/XXXX. We spent one month working towards the close of the property and Mr. Cooper never once mentioned that my employment type or length of employment was an issue. This is poor business.
03/15/2017 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 94619
Web Older American
applied for a modification twice and twice denied. The first denial according to their loan specialist was because the house did n't appraise for their drive-by perceived value. Appealed their decision, the second time it was because the income was not correct and I believe the house value. An independent appraisal stated that the value was $ XXXX more than their stated value. They are now saying that the NVP is negative, but in speaking with professionals in the real estate area, none have heard of any lender or servicer using this as a tool for a modification. This supposedly is used for income property to determine cash flow. This is a single family home.They are also using something called a mock NVP which no one has heard of. I have asked them to explain, but nothing as of this date. They have also used old income stats for this evaluation even though I have told them the income has changed from XXXX to XXXX. I am not sure what type of game this servicer is playing but it is not ethical. Nationstar is the servicer. And while they did provide a dedicated loan specialist, she was many times uninformed and did n't get back with us in a timely manner with answers. And they repeatedly stated they did n't receive information that was either faxed or submitted thru XXXX. Thus I figured using a third party would be a verification of information sent. Please let me know what I can do at this point or where I should go for further assistance..
07/12/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 93277
Web Older American
Mr. Cooper did not send the correct amt payment on first property tax installment. They were contacted by county tax collector and given XXXX days to submit the {$10.00} difference or payment would be sent back They did not respond. When second installment came due, Mr. Cooper sent the correct amt, but the tax collector did not process payment because the first installment was considered not paid. That check was also returned. After no response from Mr.Cooper, I was sent the notice of unpaid taxes from tax collector. I started calling Mr. Cooper immediately. I started since XX/XX/XXXX, XXXX, XX/XX/XXXX XX/XX/XXXX, XXXX. Every call was with a different tech and I had to start with my story from the beginning. Each one telling me that it would take XXXX days to resolve. I was instructed to check on line in my account for escrow updates. Nothing, I have also done the chat on line, requested management to deal with to no avail. I was told that there was an error due to escrow funds being redeposited after my refinance in XXXX of XXXX. I have been issued XXXX different refund check ( XXXX were voided ) for an escrow overage acct. I was finally told to send a copy of my red notice from tax collector because according to their records it shows they were paid. That was sent. Nobody acknowledged receipt or returns my calls or answers my e-mail.
09/13/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • FL
  • 33844
Web Older American, Servicemember
XXXX " lied '' to me at the XXXX to XXXX XXXX closing for my REFI mortgage ( who sets a closing at XXXX to XXXX? ) I had a XXXX XXXX at XXXX but my medicine was outside in the bag on my bike. They knew i was a XXXX person because they demanded a copy of my XXXX XXXX award letter for proof of income. I was promised a loan note XXXX above my XXXX original amount. That 's a total of {$84000.00}. Yet 2 months later when the Fed-ex delivered my new mortgage, the amount was XXXX plus. So, you ask, why did'nt i cancel or refuse the REFI during my 3 day " recission '' period? The short answer ; i was denied the 3 day recission period. Also, during the closing, i asked XXXX times for a copy of the note so i could take it home and show it to a real estate attorney. Closing agents said and i quote, " XXXX XXXX, there are XXXX pages in this refi note and we have to get every page upstairs to be notarized. '' Both closing agents resigned 4 months later. My note is above XXXX and set at 40 years. Please do the math for a 40 year note and you see how screwed i am. I will be grossly upside down for the rest of my life. My credit is " shot. '' I ca n't even replace my broken refridgerator. My tv is 20 years old ( analog ) and the picture is awful. Can ; t finance or buy a tv either. My only transportation is a used bike. U get the picture. thank you.
08/05/2022 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • NJ
  • 07062
Web Older American
The Notary signatures were not being accepted, after several times submitting them, it appears as though they ( Mr. Cooper ) were prolonging the process so it would benefit them. We were following every process they asked us to follow yet everytime it would be a different story why they couldn't or wouldn't accept the signatures. It was like they were XXXX XXXX, example can't understand the handwriting, the XXXX look like the XXXX, your signatures can't go beneath the lines, the seal is in the wrong spot or it's to high up. We even tried there notary which didn't work because the notary signature ( documents ) never reached their office, ( makes you wonder what heck is going on ). Then they stated asking for documents all of sudden after a year had pasted, which in the beginning of the process I didn't have to submit any documents. I'm just confused and frustrated of the whole process and how it has been handled, this process I feel should not have taken XXXX years to complete. I know interest rates change but once a rate is given or in process it should be locked in at that rate until the completion of the process. Also I was told that the with holding ( forbearance ) money would be attached to the back end of the mortgage. That's why I perceive that this prolonged process will only benefit Mr. Cooper and not me the consumer.
01/11/2020 Yes
  • Mortgage
  • VA mortgage
  • Struggling to pay mortgage
  • PA
  • 15131
Web Servicemember
In addition to Numerous calls i received etc there was a notice taped to the front door of my home this morning that demands i contact Nationstar mortgage dba Mr cooper immediately. No return address from whom came onto my property and attached a notice to my door and it was brought to my attention by a neighbor who thought it was a summons to court. Im frustrated with this cause i have been in constant contact with this company since inception and it really appears that they are maliciously attacking me. I have a gross income of XXXX when i applied initially for the fourth attempt at a modification now i make even more income and i stull cant afford to pay them back????? During modification I told them that the XXXX of child support wasn't being paid and that XXXX in utilities is subsidized from the church etc so I've ALWAYS have had more than reasonable enough income to pay them responsibly but its always a different tactic and i didn't appreciate this notice from a person or company that wont identify themselves but now how to get in contact with me and leave threatening propaganda from their boss. I want to know why they got a unknown third party to put something on my door they already assigned my information to their attorney referral service so to go to this unscrupulous third party is unfathomable
11/17/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MI
  • 49007
Web
XXXX XXXX, 2015 I contacted my mortgage company Nationstar to see if I had time to complete a Modificatin package on my home. I was advised yes I had to send in before XXXX XXXX, 2015. My home was in XXXX and I was XXXX at the time I traveled the next day back to the hose and contacts XXXX Neighborehood housing forclosure department to assist me with the paperwork. I complete a package with ther facility and the papers were faxed XXXX XXXX XXXX via XXXX, on XXXX XXXX, 2015 per. Call to Mortgage company rep confirmed my paperwork was. In and possibly on doc missing she XXXX and this was sent via fax on XXXX XXXX, 2015. The XXXX and my self have sent monthly bank statment and weekly check stubs from my employer. On XXXX XXXX, 2015 my representative at Nationstar advised XXXX at XXXX the sale went forth on XXXX XXXX, 2015 after we were advised The sale of the property had been postponed. Each week I call leave a voice mail with my point of contact who has not returned XXXX voice mail from me. XXXX XXXX my representative on my account spoke to XXXX at XXXX and advised the sale of the house went forth on XXXX XXXX, 2015 and advised my paperwork had been submitted late. All this time we have called and each week advised it under " review ''. I have not had documents mailed to me on this status.
09/02/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • FL
  • 33458
Web Older American
Like most Americans I was effected by the pandemic with a decrease in income. I applied to my mortgage company requesting a modification. I was denied a modification due to the calculations raising my payment. My lender then put my past due from the forbearance into a deferral and I was due for a payment XX/XX/2022. My lender did not advise me of this. I did not receive any telephone calls or written correspondence from my lender. I never agreed to any plan, my lender did not get my permission. I now am 3 months behind due to not being made aware that payments were resuming. When I contacted my lender I was told that I could begin a repayment plan for 3-6 months. I was on a forbearance for 18 months, this will dramatically raise my payment beyond what is affordable. I was told to reinstate, I was going through a COVID hardship and do not have that much money saved up. I was told I could engage in a short sale or deed in lieu. I do not want to lose my home. I feel like my lender used the pandemic to put me in a horrible position. I now have to reinstate or agree to pay my loan plus my past due of 3 months for the next 3-6 months. I do not feel my lender has helped me at all. I have included the letters that have been sent.
06/15/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • IA
  • 52205
Web
Mr. Cooper / Previously Nationstar MTG I refinanced my mortgage with Mr. Cooper ( Previously Nationstar ) in XXXX. Upon refinancing I had a couple of debts that needed to be rolled into the loan. One in particular that actually drug out the closing because it was required to be paid to close the loan. All of the information in terms of paperwork and documentation of this said debt was in the closing paper work, however, the debt was never paid. When I reached out to my loan officer ( XXXX XXXX XXXX and his leader ( XXXX XXXX ) from the XXXX, XXXX office, I was told that it was in fact a miss on their part, but it had already been processed and there was " nothing they could do about it. '' I since than have had my wages Garnished by my employer ( how embarrassing ), and continued to reach out formally to Mr. Cooper to file a complaint in hopes that someone could help to make light of the situation, with not only no response, but received a letter that my monthly payments would go up XXXX $ per month due to escrow increases. Mr. Cooper showed no accountability, empathy, or took no opportunity to make the situation right. I, in no way wanted them to absorb my debt, but simply avoid wage garnishment.
07/08/2022 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • FL
  • 32206
Web
My loan was recently transferred to RightPath Servicing from XXXX XXXX last month. I created a login for Rightpath Servicing 's website to review my account. I just reviewed my account balance and noticed a charge for {$59000.00} in lender paid expenses. I attempted to reach a solution with Rightpath but was disconnected repeatedly. The company does not have an email address for me to send this request to so I'm filing a complaint due to the verbiage in the transfer papers that stated if the balance is incorrect and not disputed in a timely manner then the debt is assumed by the customer. My original XXXX loan amount was {$210000.00} at closing on XX/XX/XXXX. My current unpaid principal balance is {$140000.00} as of XX/XX/XXXX. I recently was approved for the XXXX XXXX XXXX XXXXXXXX and received {$47000.00} which cleared my past due balance due to XXXX. The loan payoff as of XX/XX/XXXX is {$210000.00} which makes no mathematical sense. There were no lender paid expenses paid on my behalf. I'm requesting this amount be removed from my account immediately. Best regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Loan Number # XXXX
07/17/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 77058
Web Older American
My mortgage was sold by XXXX XXXX XXXX to Nationstar Mortgage with one year remaining. I paid off the mortgage on XXXX XXXX, 2015 with a certified cashiers check as was requested. I have been attempting to get a filed release of lien on this property. After contacting Nationstar customer service on multiple occasions, by phone and in writing, I have still not received the recorded release of lien. I did request and received an emailed copy of the notarized release dated XXXX XXXX, 2015 but it did not have any information related to filing. The County Clerk office for XXXX XXXX does not show a filing for the release as of today ( XX/XX/2015 ). I have contracted with an attorney, who sent letters to the XXXX addresses I had for Nationstar document administration. These letters were received and signed for on XXXX XXXX, 2015. I need to have the filed release of lien in order to apply for a Home Equity Line of Credit on the property. On XXXX XXXX it will be XXXX months since the loan was paid off and more than 2 months since the release was notarized but still not recorded. Nationstar has not responded to my attorney yet.
09/21/2022 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • IN
  • 47462
Web
We were behind 4 payments with our previous mortgage holder XXXX Bank when they sold our Mortgage to XXXXMr. Cooper. When we contacted XXXXMr. Cooper to make a payment we were told the past due balance had transferred and they required XXXX simultaneous payments before they would allow us to make single payments. It took a couple weeks to get the funds together and it that time we passed over into the following month. When we called to make a payment we were told that they would now require XXXX simultaneous payments before they would allow individual payments. We again took time to gather the funds and contacted them again today to make the payment. They now have told us the remaining 2 months would be divided and added to the remaining XXXX mortgage payments of the year. When we stated we couldn't afford that they told us the only other option would be to file a reassessment of our mortgage but in that time no mortgage payments would be accepted. They keep making it increasingly more difficult to catch up on our mortgage and are leaving out details at every turn.
09/01/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 94960
Web Older American
My mortgage was transfered from XXXX, to XXXX XXXX XXXX and then to ( my current ) Mr Cooper. On XX/XX/XXXX, I made XXXX XXXX payment to XXXX XXXX. I soon after received a notice that loan was being transferred to Mr Cooper and that payments made up to two weeks before XXXX would be forwarded to Mr Cooper. I tried to make a XX/XX/XXXX payment with Mr Cooper on XX/XX/XXXX but Mr Cooper said my account would not be set up until XX/XX/XXXX so I made the payment to XXXX XXXX to avoid any late payment on XX/XX/XXXX. On XX/XX/XXXX I made my XX/XX/XXXX Payment to Mr Cooper. I was then notified that I had missed a payment ( the XX/XX/XXXX payment that went to XXXX XXXX ). I have called them at least 10 times to get this corrected I have exchanged several emails with them ( Mr Cooper ) I have sent them PDf from my bank checking account showing that they ( or XXXX XXXX ) got the money from my account. They agree that they got the money but THEY CAN '' T FIGURE OUT WHAT THEY DID WITH IT so they cant correct my account until they find they error.
07/24/2022 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Closing on a mortgage
  • TX
  • 75024
Web
I am denied a Home Equity Loan by XXXX XXXX XXXX citing the following reason : - I already have a home equity loan with Mr Cooper ( Nationstar mortgage ) - Denied on XX/XX/24 - applied since XX/XX/XXXX They cite that they couldn't establish XXXX XXXX on the property for home equity loan because I already have a home equity loan with Mr cooper. This is not true because I had a cash out refinance from XXXX XXXX last year ( more than a year ) and it was sold to Mr Cooper. Loan closing document clearly states it was a Convential XXXX years fixed refinance. I don't have a XXXX mortgage and restricting to leverage my equity value to get a loan for my financial benefit is unfair to me. XXXX XXXX XXXX has alreasy pulled my credit report and they don't show that I have XXXX mortgage. Denying me this credit has enormous consequences for me financially plus it's not fair and there seem to be erroneous process on either Mr Cooper or XXXX or other company 's site. I was told this is the XXXX occurrence they have known of this kind so far.
08/26/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • OH
  • 45248
Web
My mortgage company Union Pacific Mortgage closed their doors abruptly. They turned over payment history to XXXX. I paid Union Pacific Mortgage through their company all the way to XXXX. Then started making payments to Mr. Cooper/ Nation Star in XXXX. I was never behind on my payments. Due to reporting only until XXXX and I making my payments through XXXX, Nation Star reported me as delinquent and I wasn't. When I contacted them about the discrepancy, they told me because I was in Bankruptcy my payments are posting late. They told me I wasn't behind it was my bankruptcy. Then they reported me 90 days due when I was not past due. Not only did I have to pay three mortgages I already paid to keep my house over their errors, they are reporting me as derogative on my credit report now XXXX XXXX XXXXXXXX. I haven't been with this company since before the pandemic started in XXXX On top of that, Mr.Cooper/Nation Star is listing my debt as discharged due to bankruptcy on XXXX. My home loan was never in the bankruptcy.
08/26/2022 Yes
  • Mortgage
  • VA mortgage
  • Struggling to pay mortgage
  • MD
  • 21076
Web Servicemember
I applied for mortgage forbearance and was approved on XXXX XXXX it was explained to me that any missed payment while under forbearance will be continued to the tail of my mortgage. The forbearance ended and now I would like to continue my monthly payments as agreed. The mortgage company ( nationstar now Mr Cooper ) said that I must accept a loan modification instead and or paying a lump sum of all the missed payments while on forbearance. ( About $ XXXX ) It was explained to me yesterday that those are the only 2 options I have. And that what any agreements about attaching the missed months to the end of the loan is not doable. The loan modification effectively increases my total mortgage over $ XXXX with instantaneous profit for Mr Cooper of $ XXXX, whether or not my loan is sold in the future. I can not any advantage to taking a loan modification when that is not what I agreed to.
08/01/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 90248
Web
I am in the process of applying for mortgage assistance through the XXXX XXXX XXXX XXXX. I am working with a community organization, The XXXX XXXX XXXX XXXX XXXX XXXX, who is currently been awarded a grant to help non-English speaking homeowners, with the application submission and review process. I am eligible per the program requirements but am having an issue during the review processXXXX XXXX review team has submitted a request for an official mortgage balance statement to Mr. Cooper, my mortgage servicer. However, Mr. Cooper has not cooperating and the review process is currently at a limbo. I have made several attempts to contact Mr. Cooper directly, and they have not been cooperating. XXXX has told me that they can not reach out to the loan servicer directly. My case number with XXXX is XXXX. My loan number with Mr. Cooper is XXXX. Please help. Thank you.
08/10/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • NY
  • 10977
Web
Time has already passed but up until now, I havent heard any kind of response from the 3 Credit Bureaus which made me decide to seek assistance from you. They have shown negligence and an act of refusal of complying with my request. I know for a fact that they are to comply with the Fair Credit Reporting Act law, to provide proof, documents, and give definite and accurate responses, within the given statutory time. This is not a duplicate nor is this complaint being filed by a third party, I am filing this complaint myself. Please see this complaint is processed to the letter of the law. However, if they failed to do so, they are obliged to remove the account which are erroneous and unverified. Their unfavorable and unacceptable actions have been hurting my credit scores immensely. Please see below the account I am concerned of : XXXX XXXX
09/01/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Incorrect information on your report
  • MA
  • 02189
Web Older American
I have not lived at this address in over 20 yrs. When my divorce started. I moved out in 2001. I live at a XXXX for the XXXX and XXXX. I've lived here 12 yrs. They refuse to change my address to the current one. Even though they have called me on my cell phone which I've had with the same number for 12 or 13 yrs. They refuse to update my phone number as well. I signed the deed to the house over to my ex wife 20 yrs ago. The judge ordered her to get my name off the mortgage 20 yrs ago. I have all the court documents stating everything I've told you. In 20 yrs I've never received not one piece of mail concerning the house in question. I've asked them to mail me copies of anything pertaining to the house they refuse. What more can I do. I have one credit card I've never missed a payment or been late. This whole ordeal is XXXX me XXXX XXXX
07/09/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • VA
  • 22207
Web
Hello, In XX/XX/XXXX, my monthly mortgage payment increased. That change was only communicated to me through mail, I never received an email or push notification from Mr. Cooper of this change. When that letter was mailed, we had moved and my new address wasn't updated. So I never received the notice. Each month, I've made monthly payments on time in the amount of the old payment amount. ( I can share XX/XX/XXXX- XXXX of XXXX proof of payment transactions to Mr. Cooper for the loan amount. ) This XXXX, the XXXX between my new payment and old payment reconciled, and it was reported as a delinquency to the credit bureaus and is now on my credit report as a mortgage late. This has significantly damaged my credit. This needs to be removed immediately. My mortgage is current, was never late and this has negatively impacted my credit.
06/01/2022 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • PA
  • 19547
Web
I began financial hardship and contacted my mortgage Co. For help about XX/XX/2020. They directed me toward loss Mitigation division. They required XXXX documents, pay stubs, bank statements, tax info, etc. I would mail off the documents, wait a while and call to confirm they received them. They would then tell me to call back in 2 weeks. Then they would tell me they needed more check stubs or bank statements for specific dates or time spans. Then tell me to call back in 2 weeks. This went on for a year and a half during COVID-19. Even after I informed them my hardship had ended. Then they put me up for sheriff sale and sold the mortgage to another company. This new company has been difficult to communicate with. I feel the first company caused the problem with their COVID-19 policies then just passed me off to someone else.
01/08/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • TX
  • 77096
Web
I have a mortgage with Mr. Cooper ( formerly Nationstar ). I flooded in Hurricane Harvey, with my insurance settlement being {$190000.00} which is being held by Mr. Cooper. I have uploaded my paid receipts so far, amounting to {$67000.00} out of pocket plus another {$18000.00} paid to my contractor today. However, Mr. Cooper refuses to release more than 10 % of my loan, amounting {$37000.00}, until I have completed 50 % of my home repair ( which would amount to nearly {$100000.00} ), at which point they will release 50 % of remaining funds. They have repeatedly refused requests for interim releases of money, leaving me paralyzed with the inability to repair my property in a timely fashion. They are now requesting another inspection, with a turn-around time of at least 3 weeks, before even considering release of more money.
08/16/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 91010
Web Servicemember
I recently attempted to pay an additional payment to the principle balance of my mortgage loan in an attempt to lower future interest payments and reduce the overall balance of my loan. However, the Bank/Servicer ( Mr. Cooper ) did not apply the additional principle payment to the loan. Instead they held the money in an account and are now telling me that they will return the additional payment back to me. However, in doing so, they have guaranteed that I will now be paying at least an additional {$200.00} in interest per month. They are deliberately withholding the funds from being applied to the balance of the loan and costing me extra money. I asked them about the reason behind it and they can not find a specific rule or passage that references why they chose to do that.
03/19/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Closing on a mortgage
  • VA
  • 23294
Web
I put in offer on a foreclosed home in XXXX XXXX, VA on XX/XX/XXXX with NATIONSTAR MORTGAGE/MR COOPER my offer was verbally accepted and we were promised a contract within 2 weeks. I assumed I would have heard something back by now, I ended my lease with my current apartment because I thought I wouldve heard back by now. I will be pretty much homeless in 4 weeks so I am trying to do whatever I can to prevent this from happening. Every time my realtor has reached out to the listing agent, he says he has no updates for us. We have been trying relentlessly to try to get some answers out of this company and I will have nowhere to live if this does not get cleared up soon. Please help I STILL DONT HAVE A CONTRACT OVER A MONTH LATER
09/20/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • MN
  • 55429
Web
Mr cooper mortgage put a negative report on my credit without notifying me of one late payment, no calls or letters was sent to me to remind me of the late payment. I'm on a process of closing on my new home which is suppose to be on the XXXX of this month. Please I want this issue to be resolved because the negative impact they made to my credit score is not fair to me and it's unacceptable. The late payment happened due to miscommunication between I and the representative when I make a payment arrangement with them in XX/XX/2022. The representative that I spoke to did not explain thoroughly to me about the payment, I tot I will start my regular payment in XXXX not knowing that It start in XX/XX/2022.
04/02/2017 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 75052
Web
Nationstar Mortgage has alleged since XX/XX/XXXX they are servicing on loan numbered XXXX. I have disputed this debt since their allegations. I HAVE NOT made a payment on this debt ever. According to Nationstar, this debt has a running arrears more than {$140000.00}. They are reporting this disputed debt to the credit bureaus as delinquent. Nationstar Mortgage reports the alleged debt as delinquent, but advises I ca n't make any payments. I 've attached the most recent activity Nationstar Mortgage has reported to the credit bureau on XX/XX/XXXX. I HAVE NEVER MADE A PAYMENT ON THE ALLEGED DEBT AND I WILL NEVER MAKE A PAYMENT ON THE ALLEGED DEBT THAT IS A FRAUD.
08/02/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • VA
  • 20121
Web
I had a mortgage with Nationstar initiated in XXXX, and refinanced in XXXX. However, Nationstar is now owned by Mr Cooper. Mr. Cooper can not seem to identify any of my historical mortgage documents regarding the loan prior to its refinance with a different company when I call their service representatives on the phone. They do not respond to emails sent to XXXX, which is what the customer service representatives recommend to do. I tried calling a Mr Cooper service representative, and he indicated that he checked Mr Cooper, XXXX, XXXX, and XXXX, and although he was able to identify the property he could not access the loan number or documents.
10/17/2022 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • AZ
  • 85340
Web
I am on a Homeowners assistance fund application. I was approved and XXXX paid my loan up to date in XXXX. Then I was switched to Mr Cooper so we had to start all over again. Mr cooper is taking their time getting the informaiton to the state of AZ and in the meantime keeps calling me and sending me threatening letters. I told them I am on the HAF and to read the notes. Today XXXX called and I explained to her again I am on the HAF and she said " Well we will continue to call until YOU pay ''. It is them we are waiting on. Mr Cooper needs to get the info requested to AZ so they can pay.
09/27/2022 Yes
  • Mortgage
  • VA mortgage
  • Struggling to pay mortgage
  • OK
  • 74055
Web Servicemember
I have not received clear instructions on loan modificationI keep having to explain over and over about whats going on.Also have spoken with manger but that does not do anything. They said the sent a loan modification offer but we never received it and the manager show the never sent it now t to he rejected a offer we never received and the they sent a congratulations that they will accept offer and its no one in charge and manger or supervisor is always busy and never call back while were scared are might go in to foreclosure because Mr. Cooper keeps dropping the ball
08/30/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • GA
  • 30060
Web
my home is being foreclose on with fraudulent assignments. All of companies listed in the chain of title are all robo signed. AURORA WAS SOLD IN XXXX the last assignment was transferred by XXXX is clearly fraudulent. the XXXX XXXX sold and traded millions of fraudulent loans and my loan was one the millions The accounts numbers were changed alternation of the contract is voiding the contract signed in XXXX. This loan was apart of the global wide settlement act with the USA department of justice. I mailed 2 QWR and a debt validation letter neither have been answered
07/28/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • FL
  • 33050
Web
We have asked for over 120 days to address the promissory note and there has been no answer. They have violated the Fair Debt Collections Practices Act. They have also violated Title 18 USC 474 by not denying our claims. Silence is acquiescence. The Deed of Trust has unknown names and different dates. These violate Title 18 USC 474. They have included 3 different investors on 3 different documents. They named themselves an investor but also a servicer. XXXX XXXX, XXXX XXXX, and attorney XXXX XXXX XXXX are all involved.
08/26/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • MD
  • 21202
Web
The homeowner was approved for assistance in the amount of {$26000.00} to cure the default through the Maryland Homeowners Assistance Fund while this loan was still held by XXXX XXXX XXXX. XXXX XXXX XXXX then sold the loan to Right Path Servicing, and they stated that they have not received proof that this money was received or that there was a payment made by the state of Maryland to cure the default.
08/29/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Old information reappears or never goes away
  • TX
  • 75104
Web
XXXX I have tried to stop Mr Cooper from listing a property that was foreclosed on XXXX years ago. Mr Cooper states that although I did not request a loan modification their system has a algorithm that will automatically request a loan modification even though I did not request XXXX. I am trying to support my XXXX children I am on full XXXX and this property has been purchased by another family.
09/13/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 32746
Web
I sold my property in XXXX, Florida and closed on XX/XX/2022. On XX/XX/2022, XXXX XXXX XXXX XXXX " transferred my already paid loan '' to Mr. Cooper and sent the closing loan payoff amount of {$160000.00} to Mr. Cooper. Mr. Cooper refuses to close the loan, has reported me to the credit bureaus as delinquent mortgage payments and is demanding an additional amount of {$8400.00}. Please help!
07/05/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • CA
  • 95816
Web
Wrong late payment reporting post forebearance, 90 - 180 days late for XXXX, XX/XX/XXXX and XX/XX/XXXX. This debtor has not received mortgage statement billings from Nationstar/Mr. Cooper since XX/XX/XXXX. Debtor was capable and willing to make payments post forebearance, but did not receive information about the program and most importantly, when it would be ending.
11/02/2022 Yes
  • Mortgage
  • Other type of mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NE
  • 68601
Web
11/01/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • TX
  • 75234
Web Older American
11/01/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NJ
  • 07106
Postal mail
11/01/2022 Yes
  • Debt collection
  • Mortgage debt
  • Attempts to collect debt not owed
  • Debt was paid
  • FL
  • 32501
Web
10/31/2022 Yes
  • Mortgage
  • FHA mortgage
  • Closing on a mortgage
  • IL
  • 60443
Web Older American, Servicemember
10/31/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • OR
  • 97448
Web
10/30/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • FL
  • 33771
Web
10/28/2022 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • KS
  • 66211
Web
10/28/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Problem with a credit reporting company's investigation into an existing problem
  • TN
  • 37421
Web
10/26/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NV
  • 89012
Web
10/26/2022 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • WV
  • 25414
Phone Older American
10/26/2022 Yes
  • Mortgage
  • VA mortgage
  • Struggling to pay mortgage
  • MO
  • 63080
Web Servicemember
10/26/2022 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • CA
  • 92590
Web
10/24/2022 Yes
  • Debt collection
  • Mortgage debt
  • False statements or representation
  • Attempted to collect wrong amount
  • IL
  • 62040
Web
10/24/2022 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • NY
  • 14626
Web Older American
10/21/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Investigation took more than 30 days
  • TX
  • 77006
Web
10/21/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Problem with personal statement of dispute
  • NY
  • 11211
Web
10/20/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • MI
  • 48043
Phone
10/20/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • OK
  • 73012
Web
10/19/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • MD
  • 20607
Web
10/19/2022 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • MO
  • 64151
Web Servicemember
10/19/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NV
  • 89074
Web
10/19/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • MN
  • 55060
Web
10/18/2022 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • PA
  • 19050
Web Older American, Servicemember
10/17/2022 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • KS
  • 66211
Web
10/17/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • TX
  • 78218
Phone Older American
10/16/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • TX
  • 75035
Web Servicemember
10/15/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • FL
  • 33131
Web
10/15/2022 Yes
  • Debt collection
  • Mortgage debt
  • Attempts to collect debt not owed
  • Debt was paid
  • FL
  • 32501
Web
10/12/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 91206
Web
10/12/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • AZ
  • 85142
Web
10/11/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • IA
  • 50009
Web
10/11/2022 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • RI
  • 02895
Web
10/11/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MO
  • 63032
Web
10/11/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • TX
  • 77566
Web
10/11/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CT
  • 06906
Web
10/10/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CO
  • 80435
Web
10/10/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • WA
  • 98045
Web
10/09/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NC
  • 28088
Web
10/08/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 34711
Web
10/07/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MO
  • 63303
Web
10/06/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • FL
  • 33615
Web Servicemember
10/06/2022 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • OH
  • 45157
Web
10/06/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • CA
  • 92336
Web
10/06/2022 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • NY
  • 10301
Web
10/06/2022 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • SC
  • 29909
Web Older American
10/05/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 92021
Web
10/05/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NJ
  • 08822
Phone Older American, Servicemember
10/05/2022 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • KY
  • 41001
Web Older American
10/04/2022 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • NH
  • 03051
Phone
10/04/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MA
  • 02481
Web
10/03/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • LA
  • 70404
Web Older American
10/03/2022 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • SC
  • 29625
Web
10/02/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • GA
  • 30093
Web
10/02/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • NM
  • 87120
Web Servicemember
10/01/2022 Yes
  • Mortgage
  • VA mortgage
  • Struggling to pay mortgage
  • FL
  • 33884
Web Servicemember
09/30/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 94707
Web
09/30/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • TX
  • 78703
Web
09/30/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • KS
  • 67401
Web
09/30/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 92618
Web
09/30/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • KY
  • 40222
Web
09/29/2022 Yes
  • Mortgage
  • VA mortgage
  • Struggling to pay mortgage
  • TX
  • 75022
Web Servicemember
09/29/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • PA
  • 18431
Referral
09/28/2022 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Closing on a mortgage
  • TX
  • 78212
Web
09/28/2022 Yes
  • Debt collection
  • Mortgage debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • IN
  • 47361
Web
09/28/2022 Yes
  • Mortgage
  • FHA mortgage
  • Closing on a mortgage
  • PA
  • 19142
Web
09/28/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 92532
Web Older American, Servicemember
09/27/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CO
  • 80624
Web Servicemember
09/27/2022 Yes
  • Mortgage
  • VA mortgage
  • Struggling to pay mortgage
  • CO
  • 80919
Web Servicemember
09/27/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • IL
  • 60422
Web
09/26/2022 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • DE
  • 19702
Phone Older American
09/26/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MA
  • 01864
Phone Older American
09/26/2022 Yes
  • Mortgage
  • FHA mortgage
  • Closing on a mortgage
  • KY
  • 42765
Phone Older American
09/26/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • VA
  • 20132
Web Older American, Servicemember
09/25/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 91360
Web
09/24/2022 Yes
  • Debt collection
  • Mortgage debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • FL
  • 32807
Web
09/24/2022 Yes
  • Mortgage
  • VA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • WA
  • 98029
Web Servicemember
09/23/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • NY
  • 14127
Web
09/23/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • WV
  • 25401
Web
09/22/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • MI
  • 48650
Phone
09/22/2022 Yes
  • Mortgage
  • Reverse mortgage
  • Trouble during payment process
  • CA
  • 95821
Web Older American
09/21/2022 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • GA
  • 30187
Web
09/21/2022 Yes
  • Money transfer, virtual currency, or money service
  • Money order
  • Fraud or scam
  • NM
  • 87120
Web Older American, Servicemember
09/20/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 92651
Web
09/20/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • WA
  • 98382
Web
09/20/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • GA
  • 30152
Web Servicemember
09/20/2022 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • RI
  • 02842
Web
09/19/2022 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • GA
  • 30014
Web
09/19/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 19139
Phone
09/15/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 93638
Web
09/15/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • GA
  • 30518
Web
09/15/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NJ
  • 08865
Web Referral
09/13/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NJ
  • 08049
Phone Older American
09/13/2022 Yes
  • Debt collection
  • Mortgage debt
  • Attempts to collect debt not owed
  • Debt was paid
  • TX
  • 77396
Web
09/13/2022 Yes
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • MD
  • 20774
Web
09/13/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • MD
  • 20815
Web Older American
09/12/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • CA
  • 92040
Web
09/11/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • FL
  • 33635
Web Older American
09/11/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 93551
Web
09/11/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NY
  • 10993
Web
09/10/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 33991
Web
09/09/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 33919
Postal mail
09/09/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 33578
Web
09/08/2022 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • FL
  • 33990
Web Servicemember
09/08/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • SC
  • 29448
Web
09/08/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MD
  • 20850
Web
09/08/2022 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • FL
  • 34606
Phone Servicemember
09/08/2022 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • MI
  • 48026
Web
09/07/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NY
  • 11435
Web
09/07/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • SC
  • 29223
Web
09/07/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • GA
  • 30236
Web
09/07/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • AZ
  • 85302
Web
09/06/2022 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • DC
  • 20019
Web
09/04/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 19380
Web
09/04/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • VA
  • 23502
Web Servicemember
09/02/2022 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • CA
  • 92660
Web Older American
09/02/2022 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • FL
  • 33617
Web
09/01/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • VT
  • 05403
Web
09/01/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • WI
  • 54983
Web
09/01/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • TX
  • 76247
Web
09/01/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CO
  • 80204
Web
09/01/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • NY
  • 10977
Web
08/31/2022 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • DC
  • 20010
Web
08/31/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • WI
  • 54451
Web Older American
08/30/2022 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • GA
  • 30349
Web
08/30/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • IA
  • 50035
Web
08/29/2022 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • FL
  • 32224
Web
08/26/2022 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • IL
  • 60628
Web
08/25/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information is missing that should be on the report
  • TX
  • 77833
Web
08/25/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • MA
  • 02038
Web
08/24/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NY
  • 11211
Web
08/24/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 90221
Referral
08/23/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • WA
  • 98045
Phone Older American
08/22/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • NC
  • 27519
Web
08/21/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NY
  • 11422
Referral
08/20/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • FL
  • 32259
Web
08/19/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • FL
  • 33629
Web
08/18/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MD
  • 20637
Web Servicemember
08/17/2022 Yes
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NY
  • 11373
Web
08/12/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MN
  • 55902
Web
08/11/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • FL
  • 33050
Web
08/10/2022 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • KS
  • 66070
Phone Servicemember
08/04/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Problem with personal statement of dispute
  • FL
  • 33161
Web
08/02/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • LA
  • 70003
Referral
08/01/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 33193
Web
07/31/2022 Yes
  • Mortgage
  • FHA mortgage
  • Incorrect information on your report
  • NY
  • 11575
Web
07/26/2022 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • MA
  • 02740
Web
07/26/2022 Yes
  • Mortgage
  • Reverse mortgage
  • Trouble during payment process
  • IL
  • 60649
Referral
07/25/2022 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • NJ
  • 07666
Web
07/23/2022 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • PA
  • 16112
Web
07/20/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 93446
Phone
07/15/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MI
  • 48043
Phone
07/15/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NC
  • 27591
Web
07/14/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 94702
Phone
07/12/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 32086
Web Servicemember
07/07/2022 Yes
  • Debt collection
  • Mortgage debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • CT
  • 06824
Web Referral
07/06/2022 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Told you not to respond to a lawsuit they filed against you
  • NM
  • 87114
Web Older American, Servicemember
06/27/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • VA
  • 24174
Web
06/24/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • WA
  • 98045
Phone Older American
06/21/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • VA
  • 20132
Phone Older American, Servicemember
06/11/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • IN
  • 47501
Web Older American
06/05/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • MD
  • 21206
Web
05/03/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MA
  • 01772
Web
02/25/2022 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • NJ
  • 08050
Phone
06/07/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • NY
  • 14564
Web
04/06/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • CA
  • 90701
Referral
05/08/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • CA
  • 94565
Postal mail
01/03/2017 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • MA
  • 02554
Postal mail
12/07/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • PA
  • 18017
Web Servicemember
11/18/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 91306
Web
11/15/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NY
  • 11691
Web
09/27/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • OH
  • 45011
Referral
09/21/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • NJ
  • 07457
Referral
09/07/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Credit decision / Underwriting
  • FL
  • 33133
Web
09/01/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • MD
  • 20748
Phone
06/14/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MI
  • 48146
Web
05/31/2016 Yes
  • Mortgage
  • Other mortgage
  • Other
  • CA
  • 90241
Referral
05/17/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MN
  • 88644
Web
04/15/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • AL
  • 36274
Referral
01/13/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • MS
  • 39503
Referral
10/29/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TN
  • 38139
Web Older American
07/29/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92563
Web
07/10/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • WA
  • 98133
Web
07/09/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • NJ
  • 07054
Fax
06/26/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • OR
  • 97477
Phone
06/08/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • OH
  • 45042
Web
05/06/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 93311
Web
03/25/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • PA
  • 18466
Phone
03/16/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CO
  • 80260
Web Older American
03/11/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 92691
Referral
03/10/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • OR
  • 97223
Web
02/21/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • VA
  • 24073
Web
02/09/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 95062
Web
01/28/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • PA
  • 19122
Referral
12/15/2014 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NC
  • 28401
Web
10/24/2014 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 91214
Web
09/29/2014 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • TN
  • 38053
Postal mail Servicemember
09/16/2014 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • MA
  • 01876
Web
09/09/2014 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 90278
Web
08/12/2014 Yes
  • Mortgage
  • VA mortgage
  • Loan modification,collection,foreclosure
  • NC
  • 27605
Web Servicemember
07/09/2014 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 75801
Postal mail
07/02/2014 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • TX
  • 76051
Referral
06/20/2014 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NY
  • 11001
Web
04/30/2014 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • OH
  • 43219
Phone
04/07/2014 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • WI
  • 53227
Phone Servicemember
04/04/2014 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 92879
Web
03/24/2014 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • NJ
  • 08034
Referral
03/13/2014 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 92673
Referral
03/02/2014 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • AZ
  • 85353
Web
02/23/2014 Yes
  • Debt collection
  • Mortgage
  • Cont'd attempts collect debt not owed
  • Debt was discharged in bankruptcy
  • MD
  • 21401
Web
02/15/2014 Yes
  • Mortgage
  • Reverse mortgage
  • Loan modification,collection,foreclosure
  • NC
  • 28213
Web
02/08/2014 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 75070
Web
11/15/2013 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • SC
  • 29609
Postal mail
11/06/2013 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • IL
  • 60613
Phone Older American
09/19/2013 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 92562
Referral
09/13/2013 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 93551
Phone
08/27/2013 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 90005
Postal mail
08/06/2013 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CT
  • 06106
Web
07/26/2013 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 92056
Web
07/25/2013 Yes
  • Mortgage
  • Other mortgage
  • Application, originator, mortgage broker
  • OR
  • 97457
Web
05/25/2013 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 32223
Web
02/07/2013 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 90640
Web
01/05/2013 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MD
  • 21797
Web
12/19/2012 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 33330
Web
10/18/2012 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • AZ
  • 85262
Web Older American
07/19/2012 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TN
  • 38478
Phone